BEST WESTERN Aspen Hotel,  Fort Smith

4.0/5  - based on 110 guest reviews.
2900 S 68th Street, 72903-4000, Fort Smith, United States - See map
+1 479 452 9000 +1 479 484 0551

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
TripAdvisor Traveler Rating
based on 110 traveler reviews
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The newly renovated BEST WESTERN Aspen Hotel located just off I-540 in Fort Smith is both conveniently and centrally located. The Fort Smith Regional Airport is only minutes away. You are also within walking distance of some popular national chain restaurants. If you wake up hungry, then we have your late night snack needs covered with our new marketplace. Make use of our seasonal outdoor pool and all year indoor fitness center. Wi-Fi and extended cable are free in rooms and in our lobby. Our pet friendly and non-smoking hotel will also offer you customer service that will keep you coming back for all your future trips through the area.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 110 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
43
Verygood
 
39
Medium
 
19
Poor
 
6
Horrible
 
3
Business Business 20
Couples Couples 29
Family Family 36
Friends getaway Friends getaway 7
Solo travel Solo travel 5
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Aspen Hotel,Fort Smith
  • 5
    « Nice place »

    The room was nice and plenty big, had microwave, coffee, and fridge. The bed and pillows were very comfortable. The shower had plenty of pressure and warm water, it was quite and breakfast was good. A little farther off interstate 40 than we wanted.

    4
    « Wasn't our first choice but I'd stay again. »

    We tried to stay at a different hotel but there was no room. They called the BW and they did have a few rooms left. The BW was just down the street so we checked in. Our room was clean and comfortable. The entire hotel was pleasant and welcoming. Breakfast was the basics, nothing fancy. The cook kept making the rounds to assure things were full and fresh. Overall a goon night stay.

    5
    « Friendly Staff »

    This hotel is very quiet. We were traveling a long distance and this hotel is clean and quiet. We were pulling a U haul trailer and they had great parking, which easily accommodated it. Chili's restaurant is within walking distance as is a drug store with more all around. It's a great location for the traveler. The price of a room was reasonable as well. They are pet friendly if you are traveling with your fur-kid. Timothy Glass, author of Just This Side of Heaven and Postcards

    4
    « Family Reunion Stay »

    The room was very clean, the bed a little soft, breakfast ran short by the time we ate at 7:30 am. The location was actually out of the way for us since our family reunion was in Sallisaw, OK and it would have been nice to know that before I booked the room. Had I known I would have still booked accommodations in Fort Smith, but closer to our reunion site.

    4
    « Nice Hotel, Friendly Staff,Clean Hotel »

    Nice hotel,great location within walking distance to restaurants and retail stores. Staff was very helpful and friendly. Room was clean and in order. Easy access to the wifi, 32" flat screen TV WAS nice and comfortable beds. Hot Breakfast that was maintained well by friendly staff. Well worth the price. Enjoy your stay...

    5
    « Awesome, newly decorated hotel! »

    We booked 2 rooms recently while visiting my brother in Ft. Smith. This hotel was very reasonably priced and the reviews were good so I thought I would take a chance, and I am so thankful I did! Everything was new and spotless. The staff was wonderful and did a pretty decent job keeping up with the large breakfast crowd. We were able to book 2 rooms for the same amount 1 room would have cost at a comparible hotel close by. Also, the fact that this is a pet friendly hotel is also a plus. Highly recommend and will definitely be back here in the future!

    1
    « nerver come back »

    bad costumer service RON was very rude i ask for another room becasue my have stains all over couch he didn't try to find any room he see don't have any and good look find other one I drive next street and fine room for better price and bran new and better costumer service

    5
    « Friendly Hotel »

    The young lady at the front desk was very friendly and helpful! This hotel is on a main street with lots of restaurants nearby, also convenient to the interstate. Room was nice, clean and quiet. We were here for just one night, but traveled through downtown Fort Smith, and it seemed very quaint. Wish I had more time to visit the downtown area. We would return to this hotel and Fort Smith, Arkansas.

    4
    « Three day weekend getaway »

    Recently refurbished and clean. My only complaint is the housekeeping team parking their carts in the hallway between the elevator /stairs and the rest of the main floor during the morning "rush". When you're trying to maneuver suitcases to the lobby the last thing you need is unnecessary obstacles. Breakfast so so. Nothing to brag about but sufficient. Beds were very comfortable! A big deal for us! No problem with noise. Appreciated convenience of updated USB chargers, something we missed at our next hotel in rogers.

    4
    « Nice clean comfortable rooms »

    This was our first stop on trip out west, the staff was very friendly and helpful. Nice selection for breakfast too. You could tell it had recently been updated. Would diffidently stay here again if we pass through Ft Smith, Ark

  • 5
    « Touring The West »

    As stated in the other comment sections BW's across the WEST have been nice places to stay, they were well decorated, maintained, some pools were out of service due to being painted. The attendants were pleasant, friendly and helpful. The Complimentary breakfast areas and food were good. My only question is again how can there be so much price difference between BW's across the WEST any were between $10 - $60 and that's being a REWARDS MEMBER.

    4
    « Nice, sufficient, convenient stay! »

    My co worker & I stayed here for a wk of business, it was conveniently located, plenty of restaurants around it, it had free breakfast, which was great. Rooms were a tad small, but clean, nice spacious bathrooms. Will definitely stay here again.

    3
    « Decent »

    The lady working was very nice. The rooms seemed to have been recently updated. We rented a suite so our kids would have a bed. The mattress in the fold out couch was horrible!!! My daughter ended up sleeping with us and my son slept on the couch folded up. Linens were not readily available in the room. The king size bed had a very firm mattress.

    2
    « Needs improvement »

    The last thing you want to do when you come off of a long motorcycle trip is to walk into a hot hotel lobby and stand there waiting for the lady at the desk to struggle getting you checked in for an inordinate length of time. Breakfast was crazy. they weren't putting out enough food for the number of people trying to eat. We didn't even get a complete breakfast. The room was the only bright spot. It was clean and updated.

    5
    « Far Exceeds Expectations and Budget Friendly »

    This hotel has been recently updated, and the management did a fantastic job of renovating it. The bathroom is modern and has a dark marble-look tile in the shower and on the floor. There are white quartz countertops throughout the room. Bed is comfy with nice crisp sheets. Not only is it updated and comfy, the rates are very budget friendly. The staff is friendly and helpful too.

    4
    « Nice »

    We had no lodging reservations when we started out on our motorcycle from Texas. After 470 miles we decided to find a place to sleep. Stopped in at the Best Western and asked if the have a room' available. The ladies first words were, "Yes, we have a king suite. It usually rents for $99 nightly but I can give it to you for $87. Does that sound ok?". Uh, sure. We weren't expecting a discount and especially not offered so quickly. The room was clean and I enjoyed a nice hot Jacuzzi bath after a long day of bike riding. The breakfast offered the next morning was good. A great variety. Would definitely stay there again.

    3
    « No wifi »

    I was pleased with the effort generally of the staff. But they should have offered me a discount or a true savings on my next stay. Keep the customer happy. The poor clerk at the front was having to clean the rooms and didn't show up until 15 minutes later.

    5
    « Very good »

    Stayed one night. Hotel is clean and modern, seems recently renovated. Nice tile bathroom and spacious room. A little bit of noise from outside, but can't blame the hotel for a beeping truck backing up. Excellent bed and pillows.

    4
    « Nice for the price! »

    The hotel was nice and clean. We stayed two nights. It had a nice looking pool, which we didn't try. It is close to any stores or restaurants you could think of The breakfast was OK. Not great. If you want to toast a muffin or toast, I would suggest putting in the toaster and then go shower and change. The first morning it seemed to take forever, so the second morning I timed it. It popped up at just over 7 minutes. I suggested to morning staff it might be nice to get a new one. She said it was new. But over all good value, and clean and neat inside and out.

    5
    « Mrs »

    Beautifully newly remodeled! The suite we got was clean and roomy. The breakfast was definitely awesome! The Wi-Fi signal is strong. Right in the middle of the Rogers Avenue hub. Thanks for a great stay!

  • 5
    « Great Hotel »

    This hotel was very clean and the staff was very friendly. Everything we asked for was quickly gotten and brought to us with a smile. The breakfast was great too and was included in the price. Definitely will stay here again.

    5
    « Always clean and pleasant »

    Very knowledgeable staff, VERY clean rooms, and very courteous check in and out. It is a bit hard to find, but there is a light that turns to the right at Chili's that will take you straight in and out with ease. They always great us with a smile and all the employees are very helpful.

    5
    « Best Western Aspen »

    The hotel has been remodeled and up dated since my last stay. It is very modern looking, clean and comfortable. The staff were all very polite and friendly. I will stay here again on my next visit to Ft. Smith.

    4
    « Rooms very comfortable, well decorated »

    The rooms are very comfortable and well decorated. However, the management was absent for 3 days. It appeared as though the maids were left to run the hotel. The front desk was unattended. The breakfast was great.

    2
    « Very Disappointed »

    During this stay we found a broken toilet seat, cracked tiles and mold. We asked housekeeping to have maintenance replace the broken toilet seat and clean up the mold but it never happened. We have stayed at this hotel many times over the last ten years but after the renovation and becoming a Best Western the quality has really gone down. We visit Fort Smith three to four times each year and have decided to find a different hotel for our future stays.

    4
    « Pretty nice »

    Most all the staff were courteous and helpful with the exception of the check in staff who seemed annoyed to have to check guests in- really? Everything else about the stay was awesome! Clean, comfy, convenient to food and shopping all around.

    2
    « Need to train the front desk staff. »

    I have stayed here 4 times in the past 4 months. I was very impressed with the facilities and thought I got an excellent price by booking through Trip Advisor. I was a little taken back by the front desk clerk, who seemed sort of lazy. Later that night, I actually caught her asleep. Oh well maybe she didn't feel well. Second stay it was the same lady, but she did better. Third visit was a new person, who was very young but she made her way through it, just not very fast. She actually had to call someone else in to assist her. I assumed she was still being trained. This last weekend I again booked my room through trip advisor but somehow got onto Price Line sight. When I went to check in the clerk was too involved with putting paper into the printer to check me in. I waited 15 minutes. Finally when she had the time, we discovered that Price Line had put the reservation on the wrong day. She said she could change it, but the room would be at a different price. From $72 to $120.00. When I told her I had been staying her each month and always paid the $72 rate, she said that Best Western corporation made them raise their rates. I walked out! Terrible customer service.

    3
    « Ok, but Overpriced »

    This is a clean, but older Best Western. While I dont have anything bad to say about it I do think 100 dollars a night before taxes is to much for a room at this hotel. The hotel was suppose to have been updated, but the only update that stood out was the bathroom fixtures.

    5
    « Great hotel »

    We loved this hotel. Newer, clean, nice rooms and comfortable beds, good breakfast, close to he interstate and town tourist areas. Close to restaurants and other stores. really nice town and safe. Would stay here again.

    4
    « Best Western Apsen, Fort Smith, Arkansas »

    The facility itself is very nice. It is freshly renovated. There is plenty of eating opportunities in the area. Unfortunately the staff also needs to be renovated. They do not meet the standards I expect of Best Western. Additionally, the room itself lacked care from housekeeping. There was a partial soda in the refrigerator accompanied by a yogurt that was 6 days past sell by date. There was also an opened bar of soap in the shower.

  • 5
    « best of the best western »

    You never know what you may get with a Best Western location. This location was top notched, clean comfortable rooms Rooms looked like they have just been refurbished with new furniture. Good Breakfast using state of the art chafers to keep food at the right temps. Good Value and friendly staff.

    4
    « Best Western Aspen »

    We spent one night in Fort Smith and stayed at Best Western Aspen. This hotel was recently taken over by Best Western so they just have a temporary sign over the driveway entrance. However, the hotel has been remodeled and we were very satisfied. Check-in was good and the lobby was nice. The room had a king bed, the bath was new having been remodeled and everything was clean. Breakfast was very good with many items and the breakfast room was good size. Parking was good and the location is next to Chili's & Outback, also a shopping area. The only negative would be they need to paint around the window sill in the room. Otherwise, this was a very good hotel.

    5
    « Great Stay »

    I stayed here one night. I love that the hotel is non-smoking. The rooms were clean and crisp and the continental breakfast was a plus. It consisted of coffee, juice, bakery items, eggs, bacon, and waffles. I would stay here again.

    5
    « Very Nice Motel »

    This Motel is located very close to everything, Easily accessible from the interstate. 4 miles from the convention center. Everything was very clean and well maintained. The beds were very comfortable. The breakfast was very good and well attended. Would stay there again.

    4
    « Very Nice Weekend Getaway »

    Barb and I decided to go away for the weekend. We headed to Fort Smith. We saw good reviews for this hotel, and we were not disappointed. Nice rooms, comfy bed, and wonderful staff. The breakfast was great. Coffee all day. Very nice hotel.

    3
    « Quality people, average room »

    The people that work there were wonderful, very friendly and helpful. The room a/c fan sounded like It was spinning on a tin can. So we could not run the unit. The room did not smell fresh. Smelled like it had been closed up for awhile.

    4
    « EXCELLENT!! »

    According to previous reviews, this hotel has recently been renovated. The building looked very nice, and it was immaculately clean!! Kelly welcomed us and checked us in. She was warm and kind... answered every question we had with a smile... and we did bug her quite a bit in the first hour. Room was ultra clean. Bed and pillows very very comfy. Only two issues: WiFi was spotty at best... kept getting kicked off. While the bathroom and shower were fantastic, the floor is EXTREMELY slippery when wet... had to put down towels for traction. Aside from that, excellent lodging at a great price!!

    4
    « Satisfied with our stay »

    We stayed one night in a 2-Queen non-smoking room. Full breakfast is offered. There are other restaurant choices nearby. Room was clean and the beds were comfortable. Pretty quiet for a Saturday night stay. Recommended.

    5
    « Friendly and cooperative »

    I was having surgery and needed to check in for pre-op procedures. Was no problem. Requested an open ended reservation and that also was no problem. They worked with us when we really needed to stretch the rules. We really, really appreciated their extra effort to help us though this process.

    5
    « A great place to stay!! »

    We couldn't have chosen a nicer place for a break! The room was perfect, clean & convenient. Restaurants galore! Wish we could have stayed longer. Would recommend it to anyone!! Oh, I required a handicap room & it exceeded my expectations. Even to a phone in the bathroom in case of an emergency!

  • 5
    « awesome staff »

    excellent experience,clean and equipped rooms. always friendly and helpful staff. will definetly be back again soon I would love to have same room again for tonight and tomorrow night as well. I hope they can accomadate my needs . once again ,awesome stay

    4
    « Beautiful Renivations »

    The owners have spent a fortune upgrading the property to bring it to Best Western standards. I stayed at the hotel several weeks over the past 6 months for business and have seen the place change. I was there the week they were awarded the Best Western name. Everything is new and upgraded, from the bathrooms to the beds and TV's not to mention the reception area and Breakfast Nook. Breakfasts service needs some improvement as they do not have an attendant maintaining the area and service is touch and go depending upon who is working the front desk. I think that will improve in time, at least I hope so.

    5
    « Loved it »

    I stayed here while my dad was in the hospital at Mercy. Very convenient to the hospital and they offered a reduced rate Mercy Hospital patient families. Very clean and updated rooms and the staff is exceptionally friendly! I cannot say enough good things about Aspen Hotel!

    5
    « Beautiful Remodel »

    Wow! I really enjoyed my stay a great hotel with super amenities at a great value. The Aspen Inn and Suites has been rebranded as the Best Western Aspen And with the rebranding has come a 100% remodel. They've done a beautiful job! The UAFS Alumni Association has selected the hotel as a Preferred Partner and for good reasons.The rooms are spacious and beautifully appointed, their 1,000 square foot conference room is great for meetings. What I appreciated is their fitness facility with all new equipment. Lavonda and her team made me feel like family. I highly recommend that when you are planning a trip to Fort Smith you can't do better than the Best Western Aspen

    5
    « 5 star customer service ENTIRE staff »

    Hands down the best customer service I have ever had!!! I've traveled the country from coast to coast and for 6 years had to stay in a hotel 70% of the year for my job. Not to mention when I traveled for pleasure. From 59$ per night to 450$ per night. The service from Lavonda (general manager) went way over above and beyond, head house keeper, down to their counterparts when not on site. I recommend staying at this close to everything hotel even the airport is down the street.

    3
    « Good enough for sleep, but that's it. »

    This might have been the first time in years that I was really disappointed with my hotel choice. I booked a room there months before my travel date because of the good reviews that I read about. About two weeks before I went, I checked reviews and someone had mentioned the renovation that was going on. I thought, well, it might not be so bad. Plus, the weekend I was going was very busy so I didn't have much of a selection by this time. The lobby and hallways were completely stripped. The room we stayed in was fine though. It's just a typical motel room. I'm glad the AC was cold enough for us and it was helpful to have the microwave and mini fridge. The people at the front desk were very nice, too. We had friends staying at Comfort Inn which was just a block away and their rooms were definitely much nicer (nicest Comfort Inn we've ever seen! The rooms looked like Hyatt or Marriott). So, if we were to come back, we would definitely choose to stay there instead. Maybe after all the renovations are complete here it'll be better.

    4
    « Comfortable Bed... lots of fuffy pillows »

    We stayed three nights in a standard king room. Nice Large room with fridge, microwave, desk, stuffed chair with ottoman. Looked like room was just renovated. A/C works great. TV was permanently and tightly installed inside a cabinet so access to HDMI port to hook up my phone for netflix was not possible in our room. Bathroom was a good size. Marble on counter and in bath with jacuzzi. I used the jacuzzi and it was very nice. The bed was comfortable and had five fuffy pillows and a bed roll pillow. Nice. My husband thought the pillows were a little small for a king bed but I liked them. Fuffiest I've seen in a hotel. Breakfast was available. Cereals, oatmeal packages, bagels, apples, eggs, sausage. The sausage was wonderful. The day I tried the scrambled eggs, they were a little bland and dry. I did not check them any other day. The blueberry bagels and banana muffins were delicious. Hotel is under renovation but I never heard any noise nor was I inconvenienced or uncomfortable at any time. Main work in the lobby. Halls are primed but not painted yet. Staff is very friendly. I would definitely stay here again. Comfortable room.

 

Getting to the hotel ...

All directions
·From: Fort Smith Regional Airport. Head south on Louisville Street toward McKennon Boulevard. Make a U-turn at McKennon Boulevard and then turn right onto South 66th Street. Turn right onto Boston Street. Boston Street turns slightly left and becomes South 68th Street. The BEST WESTERN Aspen Hotel will be on the left. ·From: Interstate 40 West. Take Exit 7 I-540/US-71 S to AR-22 E/Rogers Avenue in Fort Smith. Take Exit 8B from I-540/US-71 S. Continue on AR-22 E/Rogers Avenue and drive to S 68th Street. The BEST WESTERN Aspen Hotel is just ahead. ·From: Interstate 40 East. Take Exit 325 Highway 64 East across Arkansas River bridge/Garrison Avenue, which then turns into AR-22/Rogers Avenue, c...

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