BEST WESTERN Hotel University Inn,  Fort Collins

4.0/5  - based on 474 guest reviews.
914 S College Avenue, 80524-3033, Fort Collins, United States - See map
+1 970 484 2984 +1 970 484 1987

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 477 traveler reviews
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This small and charming Inn across the street from Colorado State University offers easy access to CSU Center for the Arts, government offices, Poudre Valley Hospital, medical centers, as well as plentiful dining, entertainment and shopping in historic Old Town Fort Collins. Experience Adventure Casual in true Fort Collins style. we conveniently offer bicycle rentals to our guests for $15 a day. We are close to many local micro-breweries including New Belgium, Odell, Fort Collins Brewery, Funkwerks, Pateros Creek, Equinox, Coopersmith's, and Big Horn Brewery (C. B. & Potts). The regional Anheuser-Busch Brewing, home to the Clydesdale horses, is just a few miles away. The last weekend of June. the annual Colorado Brewers Festival draws visitors from all over the country. Outdoor enthusiasts will enjoy boating, biking, and hiking at beautiful Horsetooth Mountain and Reservoir just minutes away. You can also take a day trip to raft, fish, or take in views on the scenic Poudre River, or see Estes Park and Rocky Mountain National Park. At the end of the day you can unwind in our large heated indoor pool with hot tub. Traveling with a pet? Half our rooms are pet-friendly. We are 100% non-smoking. For the business traveler, rooms with a king bed, and select rooms with two beds, offer a nice work desk area. all rooms include both wireless and hard wired high speed high-speed Internet and pillow top beds. You will find exercise and laundry facilities on site as well. For special getaways we also have a deluxe poolside room, and two spacious two room suites which include one and a half baths, wet bar, living room and two 32-inch flat screen televisions. Need something special? We have a 1,200 square foot meeting room and offer group rates. We invite you to stay with us and book early for great savings and availability during University special events. The BEST WESTERN University Inn is large enough to serve but small enough to care.

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Room 1

Guest reviews


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based on 477 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
229
Verygood
 
147
Medium
 
66
Poor
 
23
Horrible
 
12
Business Business 111
Couples Couples 89
Family Family 174
Friends getaway Friends getaway 38
Solo travel Solo travel 49
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN University Inn,Fort Collins
  • 4
    « Great staff! »

    The staff is very nice and friendly! We arrived very early and very tired from our flight, so they allowed us to relax in the lobby while we waited for the first room to become available. The room was very clean. The only "complaint" would be the pillows, too fluffy and lumpy, not good for someone with neck pain. But overall, a good place to stay, and we would stay here again.

    4
    « Great Location, Great Staff and Pet friendly »

    We have stayed at this motel several times in the past two years. It has always been a very good experience. The staff is always helpful and very accommodating. We stay here because they are pet friendly but even if we did not have our dog with us we would probably stay here.

    3
    « Close location to University and Vet Hospital, Cozy, Friendly »

    We stayed here while visiting the Vet Hospital. Our stay was very cozy, room was quaint and clean and pet friendly of course! Continental breakfast was very good and convenient! The University was actually right across the street, so we took several strolls through the campus during our stay. Staff was very friendly and accommodating. I would definitely recommend this hotel to someone with a pet or visiting the university.

    2
    « not great »

    room was not clean room was dingy tv did not work, horrible reception on screen all lighting was very dim planned to stay 3 nights, only stayed 2 i would not recommend this hotel the location was good, we had walking distance to shopping, restaurants, etc...

    5
    « Wonderful Experience »

    We lived in BW University Inn for about 6 days. And we were so happy to be stay here the whole week. They have a good location and excellent environment. The breakfast here taste really well and the staffs are kind and nice. We will choose here again if we come to Fort Collins again.

    4
    « Very well located »

    Best parts about this hotel are the great location, both for CSU and Old Town. It is literally across the street from CSU, and about 6 blocks from Old Town. The staff were very friendly and helpful, great breakfast in the morning, nicely maintained pool and hot tub.

    5
    « Great Location and Impeccable Service »

    We stayed with a group for a family wedding and the location was great, easy walk to downtown. In the front section the upstairs rooms were a bit nicer but for the price and location, would recommend the hotel for sure. The breakfast was better than I anticipated and the staff went out of their way to help in anyway.

    5
    « Best spot to enjoy Fort Collins »

    You can go up a bit, and you can go down, but this place is the best. Walkable, service excellent, higher end amenities than I would have expected. Gym, Pool, moderately ambitious breakfast. Great value...but more.

    5
    « Good experience »

    We were happy with our stay here while visiting our son who goes to CSU. Staff was friendly. Breakfast was well above average for this type of continental style (the eggs had a good seasoning, the OJ was very cold, etc.). The room was clean, the location is perfect if you have a student at the school.

    5
    « I always love this hotel »

    Whenever I am in Fort Collins, and have to spend the night, this hotel has always been my first choice. Their rooms are clean, the personnel is extremely nice and helpful, and most important, their breakfast items are delicious. One thing I only discovered recently is that if you are a university personnel and you have your ID, or if you work for a government agency, they will give you a discount. This is yet another for me to always go best Western!

  • 5
    « Convenient nice place »

    I was visiting relatives and needed to be reasonably near my cousin's apartment. I have stayed at this Inn several times on my visits to Ft. Collins. It across the street from the University which is a pleasant place to walk. The nearby Poudre River canyon is nearby as is the charming little town to the south, Loveland, with its statue park. The motel is very friendly and accommodating and I was able to get a ground floor room which is helpful with my bad back. The breakfast was very good and the place is quiet, making for a good night's sleep.

    5
    « Best Western University Inn-Fort Collins-terrific! »

    My son attends CSU and I have stayed at this Best Western many times and always have had a great experience. Friendly staff, upkeep of the rooms and amenities great. Use the pool, hot tub and laundry facilities. Very good choices for the free brekafast, both hot and cold.

    5
    « AMAZING service »

    This was a perfect hotel to stay at while visiting CSU and the Fort Collins area. we were a little hesitant picking a hotel in the area because it was such a small town and we weren't looking to spend a fortune. but this was well worth the money! the pool was amazing with the atrium style glass and our room was cozy and the bathroom was very nice. everything was clean and smelled good which is really important. not one time did i walk into the lobby and not receive a welcoming greeting from a staff member. the breakfast was hot and so good and the lobby was a great place to relax. Heidi and Brett checked us in and were probably the nicest people i have met in my entire life. they gave us a map and suggested places to visit and places to go for dinner and raved about Fort Collins. we definitely will return to this one!

    4
    « Walk to downtown »

    Very helpful staff. Coner assisted at check in, was very cheerful and ready with great restaurant suggestions. I opted for cafe vino, great choice for party of one, check it out. The heat and air are operated by separate units. Heater was a little stifling or chilly, tough to find a comfortable sleeping temp. Furnishings seem pretty recently updated, but it is very obvious that the place has been there awhile. Still... BEST place to stay if you enjoy walking or busing the downtown area.

    4
    « Unique location »

    This Best Western is uniquely located, especially if you are visiting or have to work at Colorado State University, but also if you feel like avoiding to use your car to look for a restaurant in downtown Fort Collins. It is kind of pricy for what it offers, but the employees at the front desk are very kind and ready to find solutions to your requests.They were even able to get me a free ride to the closest mall!

    4
    « Great Staff in a safe and beautiful location »

    I was very satisfied with the hotel itself. It's not a luxurious or fancy building but it's super affordable and the staff was terrific. I only gave them a five because they placed me in a room that was pet and smoke friendly. I am highly allergic to pets. When I entered the room I smelled a weird scent. I couldn't tell what it was but I felt perhaps it was in my head. The next morning, after a sleepless night as a result of my breathing problems, I told the staff if they could check out the smell and it turned out it was (like I mentioned) pet friendly. Well I was really angry. But they game me a new room, granted me a free bike rental, and refunded me $25.00 of my room fee. The difference in smell, atmosphere and air quality was 100% improved. In the end they came through. I just wished they would have made the pet room issue clear in the first place.

    5
    « Fort Collins »

    Loved the area. Very close to old town and lots of stores and restaurants. I read reviews about noise level, but we did not hear anything disturbing as previous reviews had mentioned. Very close to the University and there is lots to do in the area. We loved the indoor pool and spa. Breakfast was perfect for us with lots to choose from. Overall, our two night stay was excellent. Only complaint... parking is a little tight.

    5
    « Pleasant surprise! »

    The staff were extremely friendly & helpful. Our room appeared to be recently remodeled. There was an outdoor fire pit that we didn't have time to use. Bike rental available. Walked to Old Town & felt safe

    5
    « College visit »

    My son and I were visiting from California to tour Colorado State University campus. Hotel was very conveniently located to both college and downtown restaurants, etc. The staff was extremely accommodating, friendly and fun...overall great experience!

    5
    « Great location for visiting CSU »

    Great location and good value for visiting CSU and/or Fort Collins. Good breakfast and clean rooms. And they offer bikes you can rent for the day, perfect for getting around Fort Collins. Go Rams!!!!!

  • 5
    « The worker at the front desk, Brett! »

    Room 207! Brett, at the front desk went above and beyond to help me get a room with closed captions and was very helpful and went the extra mile to please me and he's very respectful and helpful! I find his attitude is excellent! He's a plus for Best Western!

    5
    « Best location »

    The hotel is probably in the best location in Fort Collins - close to the CSU campus and within walking distance of the historic Old Town with all its fantastic restaurants and coffee shops. The facilities were recently upgraded and the service is excellent. The best breakfast for a hotel in this category.

    5
    « Excellent location »

    The personnel at hotel are friendly and helpful. The housekeeping was very good. The front desk were knowledgeable and helpful. The pool and exercise equipment were well maintained. Parking was secure. The hotel is near all activities in Fort Collins (across the street from Colorado State University). The breakfast was very good (hot and cold).

    3
    « Good hotel for the money »

    I have stayed here three times in the past two years and it has been very good in most ways. The location is terrific, the staff are very courteous and helpful and the hotel offers good value for the dollar. However, the breakfasts are the same every day and very plain and unexciting, especially if you stay for multiple nights. Also, despite advertised as a smoke-free property, smokers locate themselves at doorways around the property and it's very difficult to avoid a wall of smoke entering and exiting buildings.

    2
    « General manager needs some class on maintsaing customers »

    Over the last 40 years I have overlooked many areas that area lacking , I draw the line when management fails so greatly that the guest and the hotel are forever damaged ! Food handles handle trash , then food without any hand washing !! The GM does not have a grasp of customer service !!

    5
    « Awesome Staff, GREAT Hotel »

    I have stayed at the hotel a handful of times over the past 2 years.. It is ALWAYS a pleasure to stay here! The staff is amazing and the hotel is always in great shape. I would recommend this hotel to anyone and everyone! Big shout out and thanks to: Brett, Conor, Amelia, Heidi, Sarah,Josh, Dan, Johnathan, Sarah and anyone else whom I left out!!

    4
    « This was a very convient location and good value »

    Location was great. Close to CSU campus and old town. Staff was very courteous and helpful.Bed was comfortable. It was quiet, despite it being close to the street, so you could sleep. The rooms were clean. it was a good experience and I will return.

    4
    « Very good »

    The road construction on College Ave is a pain -- making it hard to even access the facility. The roofing and other improvement underway were also something of a distraction. Nevertheless clean, comfortable, with good wifi and a pleasant staff.

    5
    « Above and beyond! »

    I recently stayed at the University Best Western and was pleasantly surprised. I arrived very late after a long flight into Denver. Zack at the front desk was extremely helpful and personable. When I attended Colorado state my family would stay here when visiting and I am happy to say the quality of service is still top notch. Thank you!

    5
    « Great staff »

    My wife and I have always stayed here when we have to spend the night in Fort Collins. The staff there is very friendly and their breakfast items are great. The location of this hotel is great. It is at a walking distance from old town and many restaurants.

  • 5
    « Caring staff, many amenities »

    Well here i am giving a Best Western 5 Stars. We stayed here for a week to attend a conference at the University right across the road.What makes the Best Western University Inn stand out is the wonderful staff. Adam, Sarah, Heidi, Jesse, Ramiro, Myrna and other staff all went the extra mile for us, whether showing us different rooms at our request, adjusting my bike, helping with luggage, answering questions or bringing something up to our room. Yes, it's still a budget hotel so do not expect luxury; rooms are tasteful but basic. But there were many "extras." Amenities included a generous breakfast, coffee in the lobby, nice indoor pool with hot tub, small gym, guest laundry, microwave and fridge in the room, and even a cute mosaic in the shower. There is also a fire pit that was under renovation during our visit, nice landscaping, and some outdoor art. I really enjoyed renting one of their cruiser bikes that was very convenient and fun for getting around on campus or in the neighborhood (they gave me a discount for renting it all week, and helmet was included). Ft. Collins is very bike-friendly. I rode to nearby scenic Lee Martinez Park and enjoyed the bike trails and creek views. Ubers are also readily available.

    3
    « Good place but dirty carpet »

    We were very pleased with location and room size. The room was very clean except for the carpet. Going barefoot made our feet black! Management was kind and thanked us for the info. The staff is most cordial. Breakfast was good, better than most. Super location even with street construction.

    3
    « Wait until the refinishing is done »

    This is a very nice Best Western with friendly and helpful staff. However, due to the road construction on College and the refurbishment going on at the hotel, parking is a nightmare. Also, not all of the rooms have been refurbed. It is best to wait until the construction is complete.

    4
    « Great location & friendly staff »

    This hotel is in the process of renovation, but we still enjoyed our stay. The staff was exceptionally friendly, it has a nice place to do some laundry, and they even have bikes to rent for exploring the beautiful trails throughout the city. It is right across the street from the University of Colorado, so we rode bikes all across the beautiful campus. Adam was especially helpful getting us a room at the last minute. We'll stay here again on our next visit.

    1
    « Don't Stay at Best Western University Inn Ft. Collins »

    This hotel is in bad shape and under construction. The parking is too crowded and inadequate. Rooms have old, dirty, damp carpets. Beds have old mattresses and sheets/covers are clammy because of poor a/c. The title of this review says it all. Staff were friendly and one was really helpful, but that can't make up for a facility that is as bad as this onel

    5
    « 10th time remains a charm »

    Over the past few years, we have stayed at this Inn about 8 times. Great location to the campus of CSU and walking distance to town. The only negative is College Avenue always appears to be in a construction mode, either one entrance is blocked or another, but BW can't control that.

    5
    « Adam = Awesome help »

    OK, so I've stayed at the BW University before and always found the service to be excellent and personal. While visiting Thanksgiving 2015, I asked the concierge if there were a particular type of yogurt available; it wasn't but he was johnny on the spot with it the next day. My latest great experience with BW University was being helped out by Adam, who very graciously made my reservation and was able to work within the dates I would be staying as well as my budget. Kudos to Adam and THANK YOU! I highly recommend this location for your stay in Ft. Collins, it's close (within walking distance) to the Old Town area and they have bikes for their patrons to use. Have fun in Ft. Collins, CO, check in with Adam and take advantage of those bikes!!

    3
    « Good location, good service, needs renovation. »

    Friendly, convenient, and not intolerable. The carpet and mattresses badly need replacement. Not even up to Super8 standards in this regard. Breakfast was ok and staff are really nice. Less than a mile from downtown and across the street from the university.

    5
    « What a great staff! »

    Wow pleasantly surprised In short great rooms , best breakfast for this type of hotel. Great location and most of all great staff. The young man behind the counter Adam was a great help with booking, he gave me some great advice about some of the local eateries and site seeing Kudos to you Adam! I just want to say thank you to all the staff that made my hotel stay a wonderful experience I will stay here again!

    5
    « Friendly Inn »

    The Best Western University Inn is the place to stay for students, visiting faculty, and parents. The staff is so friendly. Amelia is a leader in taking care of client's needs. "It's all about the students", she has said. She also practices this every day. The pool and hot tub are fantastic. Thank you Heidi, Amelia, and their staff for making the Best Western University Inn so convenient, pleasant, and fun.

  • 5
    « no complain »

    It is pretty good place. Room is excellent and clean. nice staff. breakfast didn't have many options to chose from but it was good enough for satisfaction. It is a good place to chill. Rooms are outside and easy parking in front of your room.

    4
    « Very accommodating staff »

    We visited this hotel on a trip to the university veterinary teaching hospital. Upon arriving the gentleman at the front desk was able to switch our room to a pet friendly room with no problems. He also assisted us when we realized we had forgotten to stop and grab some milk for our toddler. The room was decent quality, nothing fancy just a standard budget quality room. I did appreciate that ear plugs were provided in the night stand drawers, I am an incredibly light sleeper and could hear the child in the room next to us crying as well as a train whistle numerous times throughout the evening before putting the plugs in. We stopped into the lobby for breakfast and it was fantastic, my kids loved the waffle station as well as the sausage and eggs. I also appreciated the grab and go breakfast option! During our stay we received some difficult news about our dog and had to check out a day early. The young lady at the checkout desk was very accommodating and made sure that we were credited back for the night we were unable to stay. The location of the hotel was easy to access even with the ongoing road construction in front of the university and during the remodel of the hotel. Overall we were pleased with our experience.

    2
    « Motel 6 like? »

    First of all no complaints about the service and the typical breakfast. The breakfast room is the tiny lobby though. The carpet was really nasty and I wouldn't take my shoes off. It needs to be replaced. (Rm 302) A road is directly behind our room and the exit door is right in front. Didn't get any sleep all night. Our queen beds were not comfy as advertised. They were broke down and needing replacing also. Other than the gross carpet our room appeared clean. That and the service were the only reason for 2 stars. There is major construction on the outside of this building. One can only hope they'll also do the inside. Someone said the far building was the quietest... Not true! Although the front building seems like it's on an even bigger road. They supplied the room with ear plugs if that tells you anything! It'll be a very long 14 hour drive home to AZ today! ??

    4
    « two night stay in Ft. Collins »

    My husband and son need to be close to CSU for a football camp. This location is perfect--just across the street from campus. Thanks, Adam, for helping us secure a room and for all the helpful information.

    3
    « Disappointing stay »

    We stayed in this hotel last summer and found it to be adequate for our needs. We needed a place to stay in Fort Collins this summer so decided to try the Best Western again. After making reservations, the manager sent an e-mail warning that there would be some minor noise during the day from work being done on the building, which was very thoughtful. When we requested a slight reduction in room rate, she readily agreed, which was also very professional. However, over the 5-day period that we were there, several little things bothered us. First, the breakfast scrambled eggs were served with salt and pepper even though some people (such as my wife) cannot eat salt and dislikes pepper (whatever happened to letting guests add their own seasonings?). Second, the TV reception was terrible; the sound was very low and the screen had lines across it. Third, the internet speed was very slow. On our fourth day there, there was no hot water for showering at 11:30 AM nor at 10 PM; only after calling the front desk at 10:30 PM did we get hot water. Last, I don't know who designs these rooms, but it is very helpful to have towel racks on the bathroom walls to hang towels (there were none).

    5
    « The BEST Best Western »

    Stayed one night with my family of four as a stop before going to the Rockies. Loved the location right next to Colorado State campus and close proximity to downtown Fort Collins. Very clean, newly renovated, friendly greeting at desk, big window in our room with nice view, and roomier than usual. Plus, Fort Collins is such a lovely town!

    5
    « Reservations »

    I called to make reservations today for next week and was directed to Adam. He was very courteous, polite, and knowledgeable. He asked questions to get me the best rate which was very acceptable. I would recommend this hotel based on my phone conversation.

    5
    « Awesome customer service »

    Due to severe weather my 3 hr flight turned into a red eye. I arrived a bit earlier than check in but Adam at the front desk did everything to accommodate. He went above and beyond to find me an available room. I will be returning! Well done Best Western!

    4
    « Nice Hotel »

    The staff was very friendly and helpful. I had an incident where a room next to mine had someone yelling and banging on the door to let them in. It went on for sometime. When I called the desk they said they were aware of the problem and working on it.

    5
    « Reservation clerk »

    Reservation clerk Adam was great ! He was helpful with getting 2 rooms close together and double beds. We needed to have a second room for 2 high school friends coming to CSU for a Track and Field event at CSU, then a room for the parents that was close. Adam was courteous, helpful, and very pleasant on the phone. The rate was great and competitive in the area for a highly recommended motel in Fort Collins. More to follow after our highly anticipated great stay at Best Western University.

  • 5
    « Perfect for a weekend stay in the Fort »

    I used to live in Fort Collins and travel there at least two or three times a year. BWUI is always my first choice! Everyone is super helpful and accommodating, I should know all their names by now but I can say that Adam always works to get me the best possible rate! The rooms are tasteful and clean. Last time I used the pool for the first time during blizzard-- that was neat! Best of all it's walking distance from Old Town so you can enjoy an evening out without having to fight for a cab or risk driving.

    5
    « The best place to stay in Fort Collins »

    Have traveled to Fort Collins on numerous occasions for doctor appointments, had stayed at a couple of other motels over the years. Once we stayed at the Best Western University Inn, we have not stayed anywhere else. Clean rooms, good continental breakfast. and very friendly, accommodating staff!! Adam was especially helpful, and made making a reservation very pleasant!!!

    3
    « Maybe it'll be better once construction is finished. »

    The hotel isn't "bad" but maybe it was just bad timing. The outside of the building and surrounding streets were being renovated. The carpet in our room was very dirty. We did inform the staff upon check-out and hope it will be cleaned before the next guests check in. Breakfast was good with many options. The fitness center was just enough as long as many people don't want to use it at the same time. Staff was friendly.

    5
    « Staff Went Above and Beyone! »

    This hotel is located in a prime spot for visiting Fort Collins and CSU. Many wonderful restaurants and shops are close by, and CSU is just across the street. The room was good, the pool nice and breakfast hearty, but the best part was the attitude and extreme helpfulness of the staff. We had everything we needed.

    5
    « Excellent. »

    Everything about our stay was great. The room was awesome. The front desk staff was welcoming of our dogs. Breakfast the next morning was delicious. The pool was fun and in a good location. We would definitely return.

    5
    « Clean and friendly »

    Our two night stay in Fort Collins was very comfortable. Clean rooms and friendly staff! Jonathan at the front desk was very helpfully when I went to the lobby to use the computer and printer. Construction was being done on the exterior of the hotel but it did not disturb us at all.

    4
    « nice room »

    Unfortunately there's a lot of construction happening around the hotel so it's tough getting there. We were given the pool room which if you can get it you should. It's a huge room. There was even a walk in closet! The pool is right next door so yes the room smells like chlorine but overall nice large room. Morning breakfast had good selection of waffles, eggs, sausages and yogurts. Had to take away a star because they were supposed to call when our room was ready but never did.

    4
    « Wonderful Staff »

    The courteous, helpful staff really made my stay comfortable. Any problems I encountered (slow internet) was managed with patient know how. In addition, they dealt calmly and professionally with an unruly group of a loud and belligerent traveling softball team and their parents.

    5
    « Great hotel and great staff »

    When I need to spend the night at Fort Collins, I never think twice before booking a room at this hotel. The staff is very caring and professional. Most important, the general manager. Karina Vick is a great person. If you have any issues ( booking. etc), she will take care of you in less than one minute. Will always recommend this hotel

    5
    « Used for Student Orientation at CSU »

    Very clean, friendly staff, and CSU campus is across the street. Nice pool. Close to places to eat. The beds were average to me. We stayed in the interior room section - there is also a motel-type section. There was 1) road construction along the front and 2) some hotel remodeling. However, none of this really took away from the stay. I thought a little pricey but so convenient.

  • 5
    « Great Location and Quality »

    This is a very nicely kept hotel with a unique layout and it is within walking distance of plenty of restaurants and great nightlife hot spots!! The staff went the extra miIe to make sure I had a great experience. I definitely plan to use this property again!!

    3
    « Acceptable »

    The facility is under construction so the exterior mess is understandable. Since the street is also under construction, entering and exiting the premises was challenging. There is not enough parking now. Hopefully there will be more available when construction is complete. The hallways smell musty but not the rooms. We saw a very young and rough looking crowd were staying there at same time we did but it was remarkably quiet throughout the night. Breakfast included assorted options and quality of food was surprisingly good. Front desk staff was outstanding even though they appeared very young.

    3
    « Good location for CSU parents/prospective students »

    I got to this hotel pretty late at night and didn't get to check out all it had to offer, but my room was extremely comfortable and the location right across the street from the CSU campus was great! The hotel is under construction, which is pretty noisy and would make parking inconvenient (I didn't have a car, but it seemed that the parking lot was pretty impacted by the renovations.) That aside, they had good coffee and a tasty breakfast. Most of all, the front desk staff -- Heidi, James and Abby -- were AMAZING. They were all sweet and helpful and made my trip a lot easier.

    4
    « Great Location - Looking forward to the renovations »

    This is a cute, comfy hotel in a terrific location across the street from the CSU campus. It's undergoing extensive exterior renovations to the "back" building. The front desk is friendly and the rooms are comfortable. Our room needed a rework on the shower head (way too tall and nonadjustable).

    3
    « Under Contruction »

    Great location, however room quality average and back area under renovation makes it not worth the money. Parking was also an issue, when we got back from dinner there were no empty spaces anywhere at the hotel.

    1
    « Poor Conditions »

    This hotel was dirty, old, and no parking. Yes it looks like they were in the middle of updating the exterior, but what about the rooms? The smell was horrible, no towels, no soap. We had to ask the front desk for these items. The heater in the pool was out, so the water was cold. The staff was not friendly and the breakfast area could you a daily cleaning, especially the waffle maker.

    4
    « Very Helpful Staff »

    The entire staff was very considerate and helpful during my stay. They went above expectations while I was there. The room was clean and I had no issues while staying there. The location of the hotel was great for me as almost all of the activities I attended (Graduation) were nearby and didn't involve much travel.

    3
    « Good location, average room »

    The location is perfect for events at Colorado State; it is literally across the street. Service was friendly, and the breakfast was actually quite good. The room was clean and had a refrigerator and microwave. The pool was closed for emergency repairs while we were there. The only other issue was that the room was not well sonically insulated, so every do closing near us and people talking outside of the room were annoyingly loud. The wifi was free but very slow.

    5
    « Great service »

    The room was very clean. The hotel staff, Heidi, James, Victoria, Amelia and Zak were super helpful, courteous and friendly. Saturday evening, after my nephew graduated, James shared graduation cake and cookies with us. The coffee and breakfast was delicious and nutritious!

    5
    « Best Best Western Ever!! »

    We are so happy that we found this AWESOME Best Western University INN in Fort Collins, Colorado!! The Staff here is AMAZING!! Sarah at the front desk could not have been nicer and more helpful with local directions, suggestions and information!! Heidi also at the front desk is so upbeat, friendly and more than willing to assist you in any way possible! Olga and Miguel have done a PHENOMENAL job making sure our room was immaculate and comfortable. Holly who also works at the front desk is equally as special in making guests feel more than welcome!

  • 3
    « Ok, given location next to campus »

    The property is tired. Many rooms have exterior doors and others down long narrow hallways. Room itself was nice but no soap, some lights not working. Exterior is under construction which was a mess to say the least. Staff was OK ... students, so you can only expect so much. Bottom line - decent price for a great location, average quality.

    4
    « Great Service and Location! »

    Spent a few days in the Denver area hoping to do a lot of hiking but ended up not being able to do so because of snow/sleet/rain. Decided to stay in Ft Collins for the night, and when we asked at the front desk if a room was available, we received extremely helpful and friendly customer service from the receptionist. She offered us a fantastic room rate based on all the circumstances and was extremely pleasant and helpful. Someone had smoked in the room, even though it was a non-smoking room, but with such great service, it did not matter for one night. Even though the hotel was full, it was fairly quiet. One train came through during the night, which was pretty loud. Beds were pretty darn comfortable. Lots of good choices for breakfast items. Overall great value for the price!

    4
    « Fort Collins Stay »

    A good value although next time I will be sure to request a non-adjoining room if I don't need one because the walls were thin. Other than that, the location of the hotel was ideal to downtown, restaurants, university and a good value.

    5
    « Good stay at B W Fort Collins »

    Clean and comfortable room, great pool, and wonderful service from the staff when my travel got complicated by a sudden need to spend a day in another city. All the amenities worked, and the staff went out of their way to assist with airline check ins, etc.

    3
    « Hotel Management Supplied Reviews? »

    I'm not quite sure why all of these people are posting such positive reviews. The rooms are motel style, which means no interior hallways. Which is fine if you don't regard safety as a major concern. Too many college kids throwing parties during my visit. This wouldn't be a problem if the front desk had responded accordingly. The rooms are rather outdated, but I wasn't expecting much as it is a budget level hotel. Thankfully the front desk staff is courteous enough to assist with most issues, just never was able to curb party noise. Still does not help the fact that the hotel it's self is in need of a little TLC. Nice place to stay if your on a budget, need to be close to campus (literally across the street), and don't mind noisy college kids.

    5
    « A Gem »

    Holly was the most friendly and courteous staff member that I have experienced and I have even been to Disney recently. The room had so many amenities than you can imagine. It had a large refrigerator, microwave, full sized iron and board along with a small but powerful hair dryer. The shower even had a full size shampoo, conditioner and soap dispensers. Great location. Most comfortable bed.

    4
    « Great Location! Nice, clean rooms! »

    A very nice, clean, comfortable hotel. Hotel is very well kept up and maintained. Located right next to CSU campus, so very convenient for anyone visiting students or on campus for work purposes. It's also located within walking distance of many restaurants, bars, and shops.

    5
    « Best Western is the Best! »

    I am a 20 year Hilton Honors member and will exclusively stay at Best Westerns from this day forward. The rooms were bigger, parking was free, the rooms had more amenities and a faster internet. The staff was far more accommodating than Hilton.

    4
    « Review »

    I stay at this hotel when I am in Fort Collins for work. Nice location and always available. Breakfast is pretty good and the beds are comfortable. They were doing some updating and construction to the exterior of the hotel but there was no added noise of inconvenience

    5
    « "Great place to stay" »

    I rode my harley to fort collins to see the sights. This hotel is close to all the restaurants, nightlife and brew pubs. I did not have a reservation, but the staff was very friendly and check in was very fast. My room was very clean and king bed was comfy. Breakfast was good with all the bases covered. Eggs,sausage,coffee,oj,cereal,fruit,etc. I look forward to staying there again this summer. Mike

  • 4
    « Last minute accommodations »

    If you keep in mind that this is not a five-star hotel, this is a very comfortable, conveniently located base-camp. Great restaurants and entertainment are within walking distance or a short drive and it's directly across the street from the CSU campus (obviously bringing it's own issues). The staff is friendly and accommodating and the room was clean and comfortable. I loved the availability of bicycles as a means of local transportation. My only suggestion to the management would be to provide some fresh fruit at the breakfast bar.

    5
    « Incredible Inn. »

    I look forward to staying at the Best Western University Inn each time that I do. The facilities and the staff are incredible. They take care of my needs. The staff goes over and above to make certain that the guests are comfortable and satisfied. Heidi stands out as an incredible example of a great representative of guest service. I don't feel like a customer when I stay at the Best Western University Inn, I feel like a guest. The staff is so welcoming.

    3
    « Near CSU Campus, but . . . »

    This is a Ram Family partner & the closest hotel to campus. However - it needs some attention. The mattress (King) was basically a large dip; we had to climb out. Nice to have windows that open, but screens would be have been good to have. Also - no towel rack next to the sink - you can drip into the shower area or leave a damp towel on the counter next to the sink. They are undergoing some sort of construction (which they were very clear about up front) but it does greatly limit the available parking. A wash for if the easy access to pick up our son from his dorm on the N side of campus balanced the 'enh' room. Note that the people there were great; they let us check in early so I could deal with a bad sinus headache.

    5
    « Extremely Delighted »

    I came to the best western after a horrible day and the amazing young woman at the front desk changed that all with her warm smile and inviting attitude. As someone who travels A LOT it is so refreshing to meet someone who is actually kind! Her name was Holly. So right off the bat I was blown away by their exceptional customer service.Then i even had the pleasure of meeting the nice laundry guy who was just as helpful as Holly! His name was Miguel. And as i was about to leave I ended up locking myself out of my car and yet again another wonderful staff member came too the rescue! The maintenance man josh who then helped me out promptly. After this experience I can Gladly say that the Best Western on college ave had one of the most helpful and friendliest staff that I have ever had the pleasure of meeting!!! ( If this rating would let me put ten I would )

    5
    « Best motel I've been to in Fort Collins »

    A friend and I are planning on attending CSU this fall and are staying at the Best Western on campus. The staff are amazing and helpful. Holly and Josh were both especially helpful and amazing! We also had the honor of meeting Miguel the friendly laundry man! Such a lovely place to stay and what a wonderful campus! Really looking forward to my time at CSU!

    5
    « Great hotel, Great location »

    The staff at this hotel is above average, they go out of the way to make sure your stay is great. The rooms were clean and comfortable. The location is directly across the street from campus and just down the street from all that is happening, can walk everywhere!

    5
    « Best Place in Fort Collins »

    Super cute little hotel right across the street from the University of Colorado. Beautiful views & great location - far enough away but very close to downtown & all the excitement. There was construction going on at the hotel, but when they are done, it'll be even better - adding windows that open in the rooms will be a nice touch. The people working there were so friendly & helpful & the rooms were super clean.

    5
    « CSU visit »

    This hotel is perfectly situated across the street from CSU. It is just a couple of minutes from the Oval and was within walking distance from Old Town. Holly at the front desk was extremely helpful, wonderfully accommodating and full of knowledge and recommendations of places we should visit on our trip. We will be back!!

    5
    « Complete deal »

    Endless coffee/tea at the lobby. Good breakfast and close to school/downtown. I stayed at the Best Western University Inn on 3 occasions for business. I liked that there was someone at lobby desk around the clock.

    5
    « Almost Magical »

    Front desk staff was efficient and friendly. We visited on Easter. We were surprised to find Easter eggs scattered around the property when we left the building on Easter morning. We didn't have any children in our group, but it was fun--almost magical--and showed the staff's commitment to guest satisfaction.

  • 5
    « Holly Heidi is the best- Great staff »

    Nice, clean room. Great breakfast area. Convenient microwave and refridgerator in my room. I has a situation with a wine bottle that required prompt attention since the contents of such bottle was needed. The corkscrew was stuck in my bottle of wine , so instead of calling the fire dept (jk), I called Holly. Fast forward, we are using our "girl" power (physical and mental) to get into this wine. Holly even called her grandfather for help. How sweet, now I really need a drink, her grandfather must think I am a lush. Always thinking safety first, we attempted to open this bottle. So here is a free DIY for a stuck corkscrew. Hammer scissors past the stuck corkscrew into the cork. No this does not fix it, it actually pushes the corkscrew into the bottle then back into the neck of the bottle where it is lodged again only higher. At this point, I am so deeply over it. Wine or no wine, I am tired. I thank her and head back to my room where my friend opens the bottle in 2 seconds. I am sleep in 10 seconds.

    5
    « Excellent customer service »

    I stayed here with a group of 20 High school students while we were in town for an exchange program. The staff of the hotel, from the front desk to the cleaning team, was wonderful and extremely helpful. They went out of their way to make our stay perfect. The rooms were spotlesss and the breakfast was varied and fresh. It is an easy walk to downtown and the CSU campus. I definately recommend staying here!

    4
    « smokers in non smoking room »

    Only selfish, inconsiderate, lazy people smoke in a non smoking hotel room. Fortunately, none of the staff at this BW are any of the above. Late arrival, discovered someone smoked in our non smoking room (I am allergic, and it reeked), but the staff graciously and quickly moved us to another room the next night. Fine hotel for the price. Breakfast is adequate, and staff solicitous of likes and dislikes. Great that they use recyclable paper goods. Pool is clean. Dog friendly and very accommodating. Very nice, polite, bubbly staff. Would stay here again.

    4
    « Would do it again »

    Like the title says, I'd stay here again. The hotel staff was friendly and helpful; not disingenous or anything. Breakfast was provided and did the job for a business trip. The hotel's location was great--right across from campus, and only a short walk from old town, where plenty of restaurants and shops were located. My only complaint was the WiFi speed. Not once did my connection--for phone or computer--go above 3 of 5 bars. Otherwise I'd stay here again.

    3
    « Close to Campus, nice staff »

    Stayed for 2 nights to see CSU. The location is really great. Room was fine. Beds fine. Pillows so-so. Bathroom was really small but I liked that the sink was outside. We were in unit 215. The towels were nice. There is a train that goes by but all the hotels around the area hear it. Breakfast was pretty standard. The staff at the front desk and in the breakfast area were all really nice and helpful.

    5
    « Exceptional hotel stay »

    Service was excellent, all of the staff were extremely cordial and helpful. A shot out to Gayle, Heidi and Olga! Thank you for an excellent stay! We were visiting our daughter at CSU and the accommodations were perfect. Breakfast was very well displayed, clean and of high quality!

    4
    « It's a place to stay »

    It is about what you expect from a best western. Fairly clean but it does have a smoking smell even though the entire facility is non smoking. Fortunately that smell was only in the hallways. Not the room. Will stay here again due to proximity to CSU and friendly staff. Be sure to request a room on the east side of renovation. If you are a CSU parent ask for the discount.

    5
    « Excellent Place to Stay when visiting CSU »

    Highly recommend staying at this BW! An older hotel that has been updated very well, friendly staff, better than normal hotel breakfast, super friendly staff. Teen boys loved the pool. Easy walk to downtown!

    5
    « Staff is fantastic! »

    I am so pleased by the customer service that I was offered by Heidi at the Best Western in Fort Collins. I was so frustrated by Priceline's customer service, however, once I was put in contact with Heidi, all my frustrations dissipated. She is so wonderful and understanding! The staff here truly understands customer service, but especially Heidi. It's so refreshing to feel appreciated as a customer, especially when it's a business trip.

    5
    « Perfect location, wonderful staff! »

    We had two rooms here for two nights while visiting CSU and the location was great - walk to everything. Heidi and Corina and someone else at the front desk staff were so warm and helpful that it really made us feel welcome and taken care of. That makes such a difference in how you feel about your hotel IMO. We ended up leaving something in the room and Amelia found it for us and Heidi quickly arrange to have it sent. We stayed in the back building which was nice and quiet, nothing fancy but perfect for our needs and very comfortable. The pool area looked fun with a large indoor pool looking out at College Avenue. I'm so glad we chose this hotel because of the staff and the location.

  • 5
    « thanks for the ride »

    a couple weeks ago I woke up on the couch to the desk person zach asking me what he could do for me. I don't even remember how I got there I had a lot to drink but he was patient and under standing and told me that the hotel was full cause of groups but even when they didn't have a room he still let me hang out til the cab he called came. I wish I could have stayed but it makes since they could be full since its a good area close to campus and downtown. I looked into the swimming pool and it seemed nice (lots of plants in it. Thanks zach I hope I wasnt to annoying

    5
    « A get away »

    I had a fantastic week at the best western inn I had such great customer service from Heidi,Kernan,amila and gaily such great lady's my room was cozy and I love the vaulted ceilings see you soon thanks again xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    5
    « Friendly -Clean -Safe -Great Location »

    I recently visited on a business trip. The staff was exttemely friendly and helpful, even offering to help with directions and restraunt suggestions around town. I forgot my room key when going out for a run and when I stopped by the desk to get another, they were super friendly and even gave me a bottle of water. The room was nice and clean. As a young woman in my early 30's traveling alone, I felt perfectly safe staying here. Great location. Close to Old Town.

    5
    « helpful staff »

    walking home drunk and stopped in to ask for cab ride. used the bathroom and the front desk worker zak was friendly and gave me a cup of coffee while he called the taxi for me. I was treated well even though I wasnt a guest. I'd definitely stay here or recommend it.

    5
    « Great Place to Stay! »

    My husband and I stayed at this Best Western and had a great visit! The property has obviously been updated and is beautiful and clean inside and out. We were able to easily walk to the downtown area to enjoy the bars and restaurants and enjoyed sitting in the hot tub and by the fire pits in the back. The staff was very friendly and accommodating, including Heidi, Holly, and Elizabeth, and they even had a welcome packet for our dog with a cookie and a nice little grassy area for him to do his business. We would definitely recommend and will visit again!

    4
    « Perfect location for CSU »

    I stayed here while visiting CSU. Great location because it allowed me to walk everywhere on campus I needed to go and not worry about parking. Also gave me a good feel about the type of neighborhood CSU is in. Definitely stay here if you are looking at the school. Rooms were clean and comfortable. My only complaint is the pillows were not the best and the walls are very thin. It was easy to hear everything from the room next to me. It's a little creepy to wake up at 7 am to the voice of a child when there aren't any staying in your room

    2
    « wont enforce noise rules »

    i asked the front desk many times to quiet down the party next to my room. all they did was call the room, never even came over to ask or investigate. they offered to move me to a different at 2 in the morning. why would i do that?

    4
    « Great Location »

    People very friendly, clean hotel, next to CSU. Traffic a little loud. Breakfast was good, heated pool, very safe area. Per friendly. I would recommend this hotel as comparable to the others in Ft. Collins at an excellent value.

    5
    « Thank you!! »

    Would not stay anywhere else in Fort Collins but at your hotel. Breakfast was wonderful, staff were extremely helpful and friendly, great rooms and convenient to the university. Thank you for being so welcoming!

    5
    « EVERYTHING WORKED »

    My 4-night stay here was entirely pleasant and greatly contributed to my mind-set that everything else that was to happen in Ft. Collins would be equally pleasant. There are enough specialized employees that had a pride in their area who were continuously maintaining it to keep it that way. Receptionists were friendly and flexible; Olga kept my room welcoming with every light bulb working, clocks accurately set, and thoroughly clean. Breakfast had a wide variety menu that was replenished frequently until closing. The location was convenient to the many tasks I had to accomplish. Excellent!!

  • 3
    « Great location! »

    This hotel is situated next to the CSU campus and we were able to walk to the campus each day. It is only a mile or so from Old Town. The hotel staff is great. Good service, great breakfast, and located in a prime area of town. Bad news- no capital investment in this facility for years. You can see daylight streaming in from your door frame. Black mold in the bathrooms. Window in the shower/tub freaked out my 18 year daughter. Beds are old and we did not get the Queen sized beds we requested. The pictures on line indicate the property is in good shape. Not so when you get there. I think the infrastructure is a discredit to your wonderful staff. Please update as I would love to make this the place I stay when visiting my daughter. By the way, the rate was not all that great when considering the condition and safety factors.

    1
    « Wonderful experience »

    This is a great place to stay. Staff is attentive and very friendly. We especially enjoyed Heidi at the front desk, and Ben at the breakfasts. Easy parking, clean and well-equipped rooms, lovely pool and workout areas. Overall, a totally pleasurable experience.

    5
    « +Best Western - Fort Collins - Group Accomodation »

    The Best Western in Fort Collins was extremely accommodating. I had a hotel block set up for my husbands 30th birthday party that had several out of town guests, and they did a great job getting s good and affordable pricing, as well as quality service. They were very helpful in coordinating payments, as there were several per room. I would definitely recommend using them if you have a group coming to Fort Collins!

    5
    « Staff at this hotel »

    For several years, I have returned to this hotel because of its staff and the location. I have stayed here because of it is closeness to the doctors I see and also have returned for pleasure and business trips. Without fail, the staff here, both permanent and temporary, have been consistently fantastic! They help you enjoy a comfortable stay. The rooms have always been clean, the breakfast more than adequate and the staff is competent and kind. In particular, Ben, Elizabeth, Heidi and Katrina are the kind of people that make this hotel stand out. Count yourself fortunate if you ever find yourself staying at this hotel.

    5
    « Staying with for a confrence »

    I travel very often for business stays, and I must say this is by far one of the very best stays I have had! Heidi, Holly, Amelia, Josh, and olga were very helpful in everything our group needed. I will stay here anytime I am in the area!

    5
    « Awesome staff »

    We came to visit at a busy time of year and weren't able to book a room with enough beds online. When we got to town the staff at the front desk were so wonderful and accommodating and they found us the room we needed and even let us check in early. They we're wonderful. We're very happy with our experience!

    5
    « Great service at a nice place »

    I spent two nights at Best Western University Inn, along with many members of my extended family who were in town for a funeral. The staff were very helpful and accommodating to us during a very difficult time. The rooms were clean and comfortable. The breakfast was good, and the fitness and pool facilities were in excellent condition.

    3
    « Colarado »

    Fantastic location to tour round the Southern Rockies and Estes park In particular The hotel is clean , nice indoor pool and spar , and very friendly staff . Well located to walk into town if preferred to drive Just the location is putting you a short drive from such fantastic scenery

    5
    « Visiting CSU »

    I was at Best Wester University Inn while visiting CSU. Excellent overall quality, loved the breakfast, room internet was very fast and everything was clean. This hotel is in front of the Colorado State University, you just have to cross the street, Whole Foods is 15 min walking (that is important for me), downtown around 20 min walking. Plenty of cafes and restaurants on the street.

    4
    « Great location and nice hotel »

    We stayed here for the location (I had business on campus). The location was across from campus, but also walkable to old town. The hotel itself was really nice--there was a pool and a hot tub, fridge/microwave/iron/hair dryer in the room. The room looked clean and nice. Parking was ample; check in was a breeze....but no maid service. We started getting buried in old wet towels and trash. Would have been nice to have the beds made and get fresh towels.

  • 5
    « Good overnight stay »

    We had a nice stay here. In walking distance to old town, great pool house, excellent breakfast service, too. Holly who works there was extremely helpful and gave us a great room. Would stay here again for sure.

    4
    « Perfect for a short weekend stay »

    We needed a room on Friday night to catch a concert in Old Town. This is a great, reasonably priced option in the area. In the summer you cod probably walk to Old Town but we use an uber since it was still winter. The room is exactly what you need, it wasn't noisy at all, and everything was very comfortable. Heidi, who checked us in at the front desk, was amazing. Very welcoming, helpful, and really funny. The continental breakfast was great and there were a lot of choices. The pastries are made by a local Muffin Man, and they were fantastic. Holly, Abby, and Ben also made the stay worthwhile and we appreciate all that they do!

    5
    « Great stay »

    Great hotel to stay at in Fort Collins! If your looking to be close downtown, this is where you want to stay. Holly, the front office agent was friendly when checking-in. Her customer service really made me feel I chose the right hotel to stay at.

    5
    « First stay - outstanding service - will be back! »

    Our first stay at University Inn Fort Collins was excellent. I was here for my doctoral program residency at CSU. Holly provided outstanding service at the front desk and Ben put out a great breakfast. This is an older property that has been updated and the room we stayed in had everything we needed. Clean sheets and bathroom, all amenities needed. Full bath plus extra sink and vanity made it easy for two people to get ready at the same time in the morning. Will definitely be back!

    4
    « great comfort at value price »

    checked in very late, left very early,,,was wonderful to find this comfort and cleanliness at this value in exact location we needed. 2-1/2 bathrooms was nive luxury in that my wife and I were travelling with our 18 year old daughter.

    4
    « Good value »

    Good value for money. Convenient to CSU and short walk to downtown Old Town. Clean room, decent decor. Basic TV, wifi (speed was good), decent hot breakfast 6-9:30 am (sausage patties, scrambled eggs, hash browns). Rooms divided amongst 3 older separate buildings, so it's an odd set up but blends well with the neighborhood (almost too well because it's not easy to spot). Downsides were: 1) the night clerk when I checked in forgot to give me the building access card (separate from room key) or even mention this was needed to get into the building and 2) walls are paper thin (fortunately the people around me were not partiers). However, most of the staff were on the ball and very helpful.

    5
    « Very friendly staff and great price »

    I stayed at this again again because I stayed there two times in 2015 when I had surgery on my eyes. They offer hospital rates for out of states people who come and have surgery in Fort Collins. I stayed there this time because my wife was having a surgery and I did not think twice before booking there. Even the employee remembered me from last year, which made me happy. I HIGHLY recommend this hotel. They have great staff and the rooms were clean. no disturbances at night

    4
    « Convenient to Old Town Foco »

    This New Years Eve, my girl and I decided to hit Old Town with both of our parents. Needing 3 rooms last minute to avoid the risk of a dumb decision and a DUI, I crossed my fingers and reached out to University Inn.... I was surprised when I not only was able to get 3 rooms, but 3 rooms on new years eve for LESS THAN the WWW advertised rate! Although the hotel is a bit outdated, the staff and cleanliness was second to none!! This was our 3rd stay for the year there, we have watched as they worked over the year to enhance the guests stay experience and I think they are finally there! What a great group of people in a great Northern Colorado town! Thanks to the WHOLE staff at BWI University!! You guys help make our new year kick off fantastic! See you guys soon!! Will Wilson Brighton, CO

    4
    « A retro hotel conveniently located in downtown Fort Collins »

    Directly across the street from Colorado State University and on the border of Old Town Fort Collins, the Best Western University is in a great location for prospective CSU students and parents, tourists, and business travelers who have time to explore downtown Fort Collins. We stayed seven nights during the Christmas holiday. Several issues arise during our stay which were promptly resolved. Issues included: 1) clerk would not allow a 1 pm early check-in although it was obvious the cleaning staff had cleaned some of the rooms. After driving for it two days, a check in two hours prior to the normal 3pm would have been lovely. Unresolved. 2) a sign at the front desk on 12/23/15 stated there would be no housekeeping on 12/24 or 12/25. When my husband questioned this, the clerk stayed "we pay our cleaning staff $5.00/room and we r going to give them two days off." What is perplexing about this directive us that it is so different from what we experienced at the Fort Collins Homewood Suites last Thanksgiving. Then, a note was left in our room the day prior alerting all guests that housekeeping would be available up to noon on Thanksgiving Day. This, so the staff could spend 1/2 of the holiday with their families. Guests were offered the choice of either no housekeeping on Thanksgving Day or of having cleaning for be prior to noon. We choose the latter. In contrast, our experience at BW University offered no alternative. At least not until the mandate was questioned. Heidi offered to come in to n 12/24 and clean our room. We deferred 12/25 cleaning and asked for extra towels from the front desk. Partially resolved 3). Ants. On day four of our stay and likely due to the severely cold temperatures (2 to 12 degrees in the morning), we were overcome by ants in the shower and bathroom. Maintenance came promptly and sprayed after housekeeping cleaned. Resolved. 4). Breakfast. Was generally quite good. Would Recommend adding bottled or pitchers of ice water and hot chocolate to the drink offerings. Not everyone is a fan of coffee, milk, or juice with breakfast. Suggestion. 5). Lobby bathroom. Lights on 12/30/15 were not working at all. Clerk notified and issue resolved promptly. Resolved. 6). Ice and snow. Whike the front parking lot and sidewalks were salted, it would be better to also have the back parking lot cleared during weather that includes ice and snow. Unresolved. 7). Security. Although provided a 2nd proxy card to get into the door for the 300-400 rooms, this door was often found to be unlocked during our 7-day stay. For the security of all guests, it would be optimal to keep all doors (except the lobby) licked and secure at all times. Unresolved suggestion. Overall, a good stay at BW-University that could have been great absent of the aforemwntioned.

    4
    « Nice place - thin walls in rooms »

    VERY pleasant front desk folks. Price is very reasonable. Clean, roomy, close to campus, breakfast was nice. Only down side is we could hear conversation of people in next room -- happily they went to bed at a reasonable hour.

  • 5
    « Fort Collins Best West! »

    Stayed here due to the cheap price and location to downtown strip. Uber was only $5 to get where we wanted and we ended up walking back because it was so close (we were the tourists) Hotel was very clean and welcoming. Breakfast was delicious and fresh.

    3
    « Loud construction crews staying at hotel »

    The last two times I have stayed at this hotel there were loud construction crews, apparently working at and staying at this hotel. They were loud and boisterous after normal work hours. They were hanging out on balconies, drinking beer, smoking cigarettes, and throwing pistachio nuts shell on the common sidewalk.

    5
    « good location »

    will be back great location nice staff not many options for this area so the fact that they care says a lot to find fault in something would just be nit picking i like this chain and for the price they are one of the better values

    4
    « Two day wonderful stay »

    Let's start this one by saying this is an awesome hotel, a little unconventional but a great place. It started out a little rough they had just got new door locks and my key wouldn't work but Holly and Jess went out of their way to to make sure that everything worked got my door fixed, and that I was taken care of. The staff here is awesome the room was clean and awesome! I would recommend a stay here to all my friends.

    5
    « Fun in the sun (not snow) »

    My family got a chance to stay at this great hotel over the Thanksgiving holiday. The staff was sweet and accommodating and they were able to get us two adjoining rooms. My girls had a ball in their own hotel room! The next day, with snow everywhere, we got to relax in the sunny warm pool area. The roof lets in soo much sunshine. It was like therapy!! The other nice thing about this hotel is the location. We were super close to old town and hardly had to drive in order to have about 100 restaurants to choose from!! The rooms are clean and cute and we had an overall great stay! Also, there is a hawaiian restaurant next door that roasts their own coffee! We are definitely going to be staying at this great place for our next holiday too!

    3
    « Checks all the right boxes, so good but not exceptional »

    My stay at the Best Western was pleasant with no real complaints (although the back building does feel a bit like a dorm). Nothing exceptional just reliable service and a problem free room and stay. The Best Western is conveniently located for access to the University campus and is walking distance to Old Town (good for finding restaurants at night). I'd certainly stay here again as service and amenities were within reason of the price paid.

    5
    « A Place to Stay »

    We stayed here when we spent Thanksgiving with family that live in Fort Collins. All of the staff, both front desk and housekeeping were friendly, professional and went out of their way to make sure our stay was more than satisfactory.

    5
    « A Dream Holiday Stay! »

    This lovely hotel, directly across from the CSU campus, was the most delightful surprise I could imagine! Staying for three nights over the Thanksgiving holiday, I could not have been more pleased! When I made my reservation, Heidi was very congenial and understanding of my concerns as a woman traveling alone. She gave me a beautiful room (loft and lovely interior design) near the lobby. The housekeeping staff was exceptional also, respecting my privacy and yet making sure I had everything I needed. The price was an absolute steal, especially since it was over the holiday. I would HIGHLY recommend this treasure, in the center of Fort Collins, to anyone and everyone (and I have stayed at some of the best hotels in the world!)!

    3
    « Great Location »

    The location is the number 1 reason why we stayed at this hotel. My parents have stayed here before, so I knew what to expect with the outdated rooms. The staff is friendly, so that is a plus too. For staying a night or two, the outdated rooms are acceptable--there is hot water and clean rooms, so that is all you need when you are only sleeping there.

    5
    « What a welcoming place!!! »

    My co-worker and I were in Fort Collins for a residency at CSU. We could not have been happier with our stay. The employees in particular were terrific! We were in our room at odd hours,but they were always able to get our room service done quickly. Both Holly and Ben were two employees who went above and beyond! Holly helped us look for restaurants that were open late and always had a fresh pot of coffee ready for us.... we're coffee addicts so we were in the lobby often. Ben was extremely welcoming at breakfast with a smile, restocking the assortment of breakfast goodies they had available. We hope we can visit again soon. The hotel was conveniently close to the university but also not too far from downtown and some restaurants.

  • 5
    « Great location and awesome price. »

    Stayed at this motel for conference at CSU. Great location within walking distance to campus and restaurants downtown. This is a motel so all doors to rooms are outside. Rooms have been updated and were clean. You can hear the trains come through at night so if you are a light sleeper you may want to use the provided ear plugs but for train buffs it was soothing. Would definitely choose again.

    2
    « Great employees but »

    We stayed here to visit our daughter at CSU. The pillows were the most uncomfortable we have ever had !! We all had neck aches the next day ! The blankets were like sheets so really there weren't blankets. The temperatures got down to 40! The employees were very very nice but ...

    5
    « Great Location & Service »

    The location of this BW is central to the fun & action in Fort Collins. It is an easy walk to the restaurants, breweries and shops. Chris was especially helpful ensuring our reservation at the other BW was cancelled appropriately so we could secure a room at the University Inn. When inquiring about transportation to a planned-ahead brewery tour, Amelia suggested the hotel shuttle. Our shuttle driver was very helpful and informative, offering to show us locations of other attractions and making helpful suggestions for additional night life adventures. Dining area was cozy and had a friendly atmosphere. Would stay here again, when in the area.

    5
    « Great customer service »

    Chris was so helpful in giving us accommodations for my Mom's limitations. He also helped us with a discount at IHOP and several other items we needed for our stay. He is pleasant and very interested in helping the customers enjoy their stay. It's what we needed after the kind of day we had up until then

    3
    « Convenient with a great staff »

    Older property that has been freshened up. This is a 'drive up style motor inn' with no interior corridor if that matters to you. In the winter, it might. The property was clean and sleep quality was good. The staff was great and breakfast was adequate. The location overcomes some of the cons as it is across the street from CSU and close enough to downtown to walk to eateries. I'll use this property again if duty calls.

    3
    « My experience »

    The place is just a little bit shabby. Tile in the bathroom was damaged. Landscaping in parking lot needs some work. Also, there was no grab-bar in the shower, which is a problem for us octogenarians.

    4
    « Weekend with then wife »

    I was working outside of Greeley and met my wife in Fort Collins to get away for a day or two. The only room left when I made a reservation was a suite. The suite was extremely roomy and in a quieter corner of he hotel (it is on a main road). The room was very clean, and the staff was very friendly. It should also be said that I am a tall guy (6'3), and the shower head in the bathroom was actually tall enough that I didn't have to duck to get my hair wet which is a huge plus! We also ended up walking the campus which was nice, especially their garden. All in all we would stay here again.

    5
    « Old fashioned elegance and great service »

    This is a throw back building that has been updated very well and the hotel offers service like one never finds anymore. In other words VERY customer service oriented and responsive to ALL needs of the guests. The location of this hotel is ideal if one is visiting a CU student. Our dog was treated better here than some hotels treat their customers!!! Highly recommended.

    5
    « A very pleasant stay »

    The room was clean and comfortable. The bathroom needed a towel bar by the sink. Staff members Chris, Holly and Becky were very friendly and helpful. I rented a bicycle from the Fort Collins Bike Library on site for about $10. I was impressed that steel cut oatmeal was available for breakfast along with fresh fruit! Junk food was also available. I will definitely stay at this Inn in the future. :)

    5
    « Great place to stay, close to CSU and Old Town »

    Great hotel, friendly and helpful staff, walking distance to Downtown Fort Collins. Has a pool, although it was under service when I stayed there. Breakfast was great and even though I'm sure there were a lot of people who ate it, still offered everything and wasn't a complete mess, which is an accomplishment!

  • 5
    « Staff statement »

    The staff at this location reflects Best Western's concept of being an exemplary hotel chain. The management of this facility goes above and beyond hiring employees who reflect the wonderful image of Best Western to the clientele who stay here.

    5
    « Hospitality at a Difficult Time »

    I just wanted to let you know what a good stay I had at the Best Western University Inn in Ft. Collins, Colorado. I was at their hotel for a remembrance ceremony for a loved one I had lost to cancer. They arranged for me to stay in the same room that we had shared during a medical treatment at CSU. They knew I was going through a difficult time. They gave me a rate on my room and made me a fresh pot of coffee. I would like to recognize Holly, Chris, Rebecca, and Amelia for the kindness that they showed me. Sincerely, Amy K.

    5
    « Wonderful and helpful staff! »

    I just wanted to compliment the staff during my stay at the Best Western University Inn. Everyone was accommodating, professional and pleasant. I so appreciated the courtesy Myrna, Heidi,Garrett, Chris and Amelia provided whenever I had questions or needed something.

    4
    « Great location. Clean and comfortable. »

    Located near CSU, this is the perfect place to stay if you want to walk to Old Town . Rooms are clean and comfort,but a little small. Refrigerator and microwave for n room. Nice shower. I liked having the safe in our room. Nice hot breakfast in the lobby. Front desk woman was extremely friendly and heslpful.

    5
    « Comfortable,Clean and Happy Staff! »

    We have a daughter who attends CSU each and every time we stay @ the University Inn we feel as if we are coming home. Granted there are more plush, larger hotels in Fort Collins yet, we appreciate the intimate ,friendly atmosphere - where we are remembered/greeted each time we enter the lobby. Thanks University Inn :)!

    5
    « I would just like to say that I enjoyed my stay at this Best Western. Holly is Awesome. »

    I would just like to say that I very much enjoyed my stay at this Best Western. Holly, the front desk person, made me feel welcomed right away, and after a long day of traveling, it was nice to see a friendly face help me get settled in. Thanks again guys, keep up the good work.

    5
    « Homecoming Weekend »

    This Best Western is the BEST place to stay in Ft. Collins! Not only is the hotel very comfortable, but is well located so you can walk across the street to the CSU campus or walk to Old Town..They also have bikes to borrow if you want to travel that way! Nice fire pits in the back with seating are a wonderful touch for the cool evenings. They have a great indoor pool and hot tub. The work out room is nice too! Their continental breakfast is the best in town.

    5
    « Great place for CSU tour »

    We stayed here during a visit to the CSU campus with our 17 daughter. I thought the property was very nice and clean. It's not fancy, but the rooms were nice, the beds were comfortable and the place was quiet. However, by far the best part was the people. Rebecca, Ben, Heidi, Colton and Heidi all went out of their way to make us feel at home. Rebecca allowed us to check in early, and Chris went out of his way to talk to my daughter and share his thoughts on Fort Collins as a relatively new transplant. You can tell the management has worked hard to create a nice family-like culture, and if really shows in the way they treat their guests. The location is great. We didn't use our car the whole time, either walked or used Uber to get around. The campus is literally across the street, and Old Town is a five minute walk. I can be a picky traveler, but the hospitality was terrific. If my kid goes to CSU, I'll never stay at another hotel.

    4
    « CSU Tour »

    Nice hotel to stay at for a night after a tour of the CSU campus. comfortable accommodation. Decent breakfast. facilities were fairly updated and taken care of. Staff was very pleasant and helpful. Pool and hot tub were well kept and enjoyable. I would stay here again.

    5
    « Tour of CSU »

    Over all, a quality and friendly place to stay. It felt safe and, though an older establishment, it was well cared for and managed. The staff were more than accommodating and it felt family-like. There were even bikes available to tour the town and makeup remover cloths in the rooms. There were extra touches that meant the management cares about the guests.

  • 3
    « Nice hotel (more of a motel) »

    The staff was extremely friendly and this was a nice hotel for a one night stay. It was more of a motel style and although it's located on a busy street, it was very quiet. The room was ok, just average but clean and the shower could use some TLC. It was within walking distance to downtown and Old Town Square with restaurants, bars and brewpubs. This hotel is a good recommendation if you are on a tied budget and location is a priority.

    2
    « Old dog with minor updates but friendly staff" »

    I wanted to like this hotel, the location is great and the staff is friendly but it's such an old dog of a hotel. Photos you see are of the lobby which has been rebuilt, rooms have had minor updates. We stayed in the "pet free" part of the hotel so you think if would be nicer, however it was in bad shape. Lobby is nice but the room itself had a worn out carpet, hard bed, and ac wall unit that wouldn't get cold. Made it really hard to sleep. Hotel was very noisy as well, a problem probably made worse by the super thin worn out carpets, double doors that banged on every entry, and doors without closers so people slam their room doors shut. Didnt get cold with the ac on and it was only 70 degrees outside, and couldn't open the windows. I'd hate to see how hot it gets in the summer. If you want to sleep I'd avoid staying here.

    4
    « Nice Place (close to downtown) »

    This is a huge complex but it seems as though they have no trouble filling it up! Overall a nice place with a great breakfast! Room was clean and noise was almost nonexistent. The carpet looked like it could have used a good cleaning, but otherwise, it was a nice location and close to the university (right across the street). Lighting around the area was good and they also offer a huge pool.

    4
    « good stay »

    older rooms great breakfast and pool and location bathroom is very small and in poor condition tv had no sound for 2 channels and no repair was made after i complained right downtown and campus edge and parking was easy could walk to many places and restaurants

    5
    « Holly From California! »

    Holly was warm and welcoming upon arrival! she made us feel right at home... gave us a quiet room and always had her "smile on" warm indoor pool was a nice touch! Thanks for a nice experience Cole from California

    5
    « Older Hotel Well Maintained and Improved with age »

    This hotel is an older style of hotel with open balconies. Many times these type of hotels have seen their days and should be replaced. This hotel is not that way at all. Ownership has taken such pride in maintaining and improving this hotel with all the amenities. I had a very nice stay and would not hesitate to return or recommend it to others.

    3
    « Not up to expectations »

    I had selected this property because it is a convenient stop for our road trip. Most of the rooms have outside corridor, but I was happy to be offered a room in the back building where they did have inside corridors. And although I would usually want a higher level room, I accepted a first floor unit so we would not have to haul our luggage up stairs. The room was quite spacious, but because it is old, there were very few electric outlets. Also, we had to be extra careful when we realized that our room door would not automatically close tight, which could be a real problem if one was not careful. They also have a new big flat screen HDTV, but unfortunately there was no HD programming. The reception was actually so poor that it reminded me of watching television back in the 70's.

    5
    « Family »

    The Best Western has a great customer service good breakfast and great rooms expression to the front desk Heidi and Chris if I were to come back I would make sure heidi is working she treated me like a true guess

    3
    « Best Western University Inn, Fort Collins, CO »

    The toilet appeared to be backed up. I called the front desk asking them to send someone to fix it. They told me they would provide me with a plunger for me to fix it. I did not appreciate this. I indicated that maintaining their property was their responsibility. The key cards for entrance to exterior and internal doors were difficult to operate. The room was fine, clean. The bed was comfortable.

    5
    « Great Staff and Stay »

    We really enjoyed staying at this hotel, the pool was cool and the outside fire places were so much fun to sit and chat outside with. The staff was always friendly, especially Holly, who even brought out scones to us at the fireplaces. I've stayed at other hotels in other locations since this stay and have yet to find customer service as outstanding as Holly's and the rest of the staff here.

  • 5
    « Fun trip to fort collins »

    Heidi and Chris had excellent customer service rooms are excellent breakfast was great gayle was very kind.the landscaping is top notch. Love the location The location is perfect for a night in old town.

 

Getting to the hotel ...

All directions
·From: Interstate 25. From I-25 take exit 268 (Prospect Rd. ) West towards Fort Collins. Continue on Prospect Rd. for approximately 4 miles. At the intersection of Prospect Rd. and College Ave. , turn right onto College Ave. and continue for . 5 miles. Just past the intersection of Elizabeth St. and College Ave. , the hotel will be on your right.