BEST WESTERN Plus Chena River Lodge,  Fairbanks

4.5/5  - based on 704 guest reviews.
1255 TVSA Way, 99709-4678, Fairbanks, United States - See map
+1 907 328 3500 +1 907 328 3607

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free airport shuttle
    Free airport shuttle
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 707 traveler reviews
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This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast. This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel. Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel. For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! Enjoy your stay.

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Room 1

Guest reviews


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based on 707 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
365
Verygood
 
243
Medium
 
63
Poor
 
24
Horrible
 
12
Business Business 110
Couples Couples 256
Family Family 180
Friends getaway Friends getaway 64
Solo travel Solo travel 67
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Chena River Lodge,Fairbanks
  • 5
    « Repeat Customer »

    I travel to Fairbanks a lot for work and I won't stay anywhere else. The staff are friendly, the rooms are large and the beds are comfy. I've stayed several dozen times in the last few years and of course every once in a while room service gets missed, but I feel like every stay can't be SUPER PERFECT. The staff know me by name and know what rooms I like, so they take good care of me. Check in and check out is super easy and fast. Plus, it's right by the airport so it's convenient to drop my bags off before I start a full day of meetings. Love this place.

    5
    « Good affordable Fairbanks Hotel »

    Friendly and Knowledgeable staff with a beautiful hotel right on the China river. Excellent choice whether visiting in summer or winter months. I recommend speaking with hotel staff about activities around town they were very helpful and friendly for all of my visits.

    4
    « Nice Fairbanks Hotel »

    We had a pleasant 3 day stay here. Our room was spacious, well equipped and very clean. Hallways and stairways were wide, nicely carpeted and very clean. Front desk service was efficient and polite. Breakfast was way above average for a freebie. The night clerk offered to ring our room if he spotted Northern Lights during the night.

    5
    « Bowling »

    Had one of the tines here. Their staff is amazing. They did have to mo e us to a different room cause the fire alarm had a low battery was going off. However they moved us to a room right away. They were great. Also their free breakfast is always great. This is a much try if your going to fairbanks and want a nice place to relax.

    5
    « The Best Choice »

    I was very happy with this Best Western Hotel. The room was very clean, the staff was very friendly. I felt like I was in a different hotel. This is the first time I have seen a very nice BW hotel. Great JOB!!!!

    5
    « Comfy beds »

    We arrived at 3 am so extremely tired from long day of travel. The beds were so comfortable and pillows were just right. What a great place to stay after a long day. It's very close to the airport and easy to find.

    5
    « Good place when working in Fairbanks. »

    Friendly and helpful people. Clean room. Away from other business but close to everything. Felt safe leaving my service truck in parking lot. Nice paths to walk around area. The pool area was always clean and not over loaded with chemicals

    5
    « Great service »

    We arrived at 6:00 am after an overnight drive from Coldfoot, we were cold and very very tired, our reservation was for that night but by by 7:00 am we were in our room and ready for bed. Not many hotels would offer such service, particular thanks to David who on only his 2nd day of employment went out of his way to help us. This was our third stay in this hotel and each time the service and friendliness of the staff was faultless. Rooms always clean and well appointed.

    1
    « 0 star if that is an option »

    Checking in at 11pm, front desk is clueless, sent us to a room already assigned. People in the room were shocked when we opened the door -- they were already sleeping. Went back to get another room. Took about half an hour to finally get checked in. After the trip I saw on my credit card that the stay was double-charged -- it was a prepaid stay, yet our credit card was charged again. After 6 weeks of back and forth, still trying to get my money back. This is the last straw for me, I don't say bad things online, but 0 star for you, Best Western. You deserve it.

    2
    « Disappointed with the Hotel »

    While the front desk staff was very nice, the problem I reported with the lack of heat in my room was not addressed during my stay. It my room it sounded like the hotel has steel construction as I could hear people up and down the hallway on the floor above. Also when one of the rooms above used their shower, I was treated to the sounds of water in drain pipes. With other options in the Fairbanks area, I'm not sure I'd stay here again.

  • 5
    « Great Staff »

    Wonderful place to stay! Great staff - especially Jasmine and Nick - who were very helpful to us as we were trying to see the Northern Lights. The breakfasts were much better than those we've had at other motel chains. Highly recommended.

    5
    « Great Place to stay in Fairbanks »

    This is a very comfortable place to stay when visiting Fairbanks. It's more on the fringe of the city, but with easy access to various points of interest. The rooms are comfortable and the staff very friendly.

    5
    « Great amenities »

    Our room was large and comfortable. Breakfast is served 6-9 AM and includes a make-your-waffle area, boiled eggs, cereals, oatmeal, yogurt, fruit and some hot foods such as bacon, scrambled eggs and creamed chipped beef. Free transportation is provided to any point of transportation: railroad, airport, rental car pick up - either in the hotel shuttle or in a cab which the hotel pays by voucher. (We did tip our driver although she did tell us that the cab drivers are paid very well for providing the service.) I'd highly recommend this as a place to stay in Fairbanks. The common areas were comfortable and pleasant; the breakfast is a money-saver, the shuttle/cab accommodations are also a good bargain. The hotel is not far from the airport, although far enough away that airplane noise does not intrude.

    3
    « Changed room »

    It was all good, until we started to get ready for bed. Wife pulled the covers back and there was several pieces of hair. The front guy was very kind and moved us room.We have stayed here each time we came to Fairbanks. We will be back again, until the next time something like this happens.

    5
    « Lovely hotel, spacious rooms and excellent value »

    Conveniently located not far from the airport and across the main intersection from a large grocery store and gas station. Rooms are spacious and well-decorated. Efficient, attentive and friendly staff. Good parking on site.

    4
    « last minute choice great results »

    was booked to stay on the military base however they canceled our reservation. so we were able to get a room here for 2 nights. great relief. had a awesome room, good breakfast the first day. the second day the person that was less at tentative with the breakfast item just let them run out. however rooms were clean and good size.

    5
    « Great Choice »

    Used Expedia well in advance to get good rate on one-queen room with microwave, fridge, and wifi. In back with view of trees. Enjoyed comfy soft bed, great breakfast with responsive staff, and free shuttle to and from the airport. Reasonable walk to supermarket across highway and eating places down the road made it possible to manage dietary limitations. So glad we chose it for our non-tour days in Fairbanks.

    4
    « Very comfortable and convenient »

    Stayed two nights whilst touring Alaska. Hotel was relatively easy to find on the edge of town. We drove into Fairbanks each day and parking there was very easy in the Visitor Centre's huge car park. Breakfast was a bit `pre-packaged' with plastic cutlery, but acceptable. Bed was large and comfortable. There was no view of the river, but it was possible to walk up the road to get river access.

    5
    « Fantastic »

    Do yourself a favor and when in Fairbanks stay at this best western. From the moment we checked in to the day we checked out we were greeted with a warm friendly smile. The staff cleaned our room spotless and fresh towels every day. I know this is expected when you stay at a motel like best western, but it was done top notch. My only regret is I failed to Get the young women's name who checked us in on the 9/15 and checked us out on the 22nd. She had clocked out and was getting ready to go home but still took the time to check us in. That's a great employee.

    5
    « Fantastic »

    If you are coming to fairbanks you must stay here. We were always greeted from the front desk staff weather we were coming or going. Very clean room and restocked with clean towels everyday. The breakfast were very good and the coffee hot and delicious. Close to airport.

  • 4
    « Very comfortable rooms, but get to breakfast early »

    This is a convenient, easy to find location just a few minutes drive from downtown, the University of Alaska Fairbanks and numerous shops and cafes. Very nice entrance and professional front desk staff greet travelers. The rooms are very comfortable, nicely decorated, well lit and the height of the table is good for sitting to work on a laptop. Beds are very comfortable. Double insulation in windows was noted as a plus, should we stay here in mid-winter. That was impressive. The internet connection was sporadic, but worked well enough for the limited time needed. Highly recommend that guests who want a good breakfast, served rom 6 a.m. to 10 a.m., get there early. The assortment of food, fruit juices and coffee was plentiful, but the hot dishes---the roasted potatoes and oatmeal in particular, were not appealing. The roasted potatoes, lying in separate container between bacon and scrambled eggs, were barely warm and clumped together, and what was left of the oatmeal was scary. Certainly can appreciate the hotel not wanting to throw out good food not eaten after 10 a.m. but fresh potatoes and oatmeal would have been nice. Dining area itself is very nice, right off of the lobby. Being long time Alaskans, we know value when we see it, and this hotel is a good deal overall.

    4
    « SECOND VISIT AFTER A TWO YEAR BREAK »

    Fairly new typical Best Western, Standard room comfortable and clean. Not much has changed since our first visit. Breakfast choices limited but adequate. For the money it is a pretty good choice. It does not have the character of say Pike's Landing but for the money it is a good deal. If you are there during aurora time ask the front desk to put you on the watch list, they will call your if it is a good night. Free pickup from airport and to train station.

    3
    « Good location to airport »

    Our initial check-in experience was most unpleasant. The young lady at the front desk said she couldn't honor the price of the reservation I made back in March because this hotel "isn't really part of Best Western. Mormons own this one and Indians own the other one." The next day we got it all squared away with the delightful manager on duty. We had no soap in the shower for the two nights we were there. I called down to get bar soap. The maid also didn't clean the bathroom the first day; she just put up new towels (dirty toilet, mirror, sink). On the plus side, the breakfast and the breakfast room lady was delightful and the breakfast itself had a lot of variety. This is definitely not our best BW experience.

    4
    « Value Hotel »

    The hotel offers great value. It is located near the main attractions. It is also stone throw from the airport and train stations. I found the staff to be very friendly and accommodating. The breakfast is pretty basic but is ok considering I got this part of the room deal.

    5
    « I'd return again »

    The check in process was easy. The room was very clean. It smelled a bit like a bleach cleaner had been used but it wasn't bothersome. Breakfast was included, but we didn't eat on property. The staff was friendly. Bed was very comfortable. Shower pressure was a bit lacking.

    5
    « Would definitely recommend »

    Just an all around good experience. Booking was easy.Airport pickup by a super friendly cabbie was also comped.Check in was effortless, and everyone we encountered was helpful and professional.The dinner recommendation was perfect. The room was nice and clean too. They also paid for our cab ride to the rail depot the next day! What a way to begin our Alaska vacation! Solid good choice- Best Western Plus Chena River Lodge!!!

    3
    « started bad »

    When we arrived we were first given a room that was already occupied then given a room that had not been cleaned. On the third try we were given a room that was clean and unoccupied. The person checking us in was very apologetic and gave us a huge discount on our 5 night stay so it made the hassle worth it. Otherwise our stay was good. Room was large and comfortable. Continental breakfast offered a good choice. Shuttle or taxi was available free of charge to airport, train depot, and nearby attractions.

    4
    « Alaska trip »

    not fancy but very clean, service great and breakfast was great!! It is out of the way of shopping or dining unless you hire a taxi, which we got lucky with the girl who picked us up at the airport, she took us to North Pole to visit Santa's house.

    4
    « Good Motel »

    My wife and I recently stayed at this motel for 2 nights. It offers basic motel rooms which are clean and well-kept. This site is convenient to the airport. There is a imited amount of shopping within walking distance. The rooms are not fancy and this is not a resort. If you are seeking basic, standard accommodations at a motel with a pleasant, helpful staff then you will enjoy this motel.

    5
    « Fantastic »

    My husband and I stayed here with our 3 children. It was quiet, clean, and the staff was extremely friendly. The rooms was standard size. The breakfast selections we fantastic. It was just across the street from a Fred Meyer which is a one stop shop for everything, and a Walgreens. We would definitely stay here again.

  • 4
    « Business travel »

    I travel through Fairbanks for business a couple times per year. Almost always stay at the BW Chena River Lodge. Hotel is always clean and the staff is nice. Breakfast is ok (and free). The Internet works well.

    4
    « Pleasant stop to the Artic. »

    Very pleasant hotel. Clean and quiet. Staff are very helpful. Beds are just so comfortable. Restaurants within easy walk. Taxi cost $11 from airport because couldn't order shuttle at hotel but reception quickly reimbursed. Could have spent longer here. Supermarkets across the road.

    4
    « Best Western Chena River »

    Breakfast included hot oatmeal, scrambled eggs, home fries, and bacon, along with juice and pastry. Excellent rates. Front desk very helpful, especially Jazmine. Breakfast lady heated milk for a guest, a special touch. Planes overhead, but not many and not a bother. We will stay here again. Family in the area.

    3
    « Could be a nice hotel »

    Put in a room with a poor air conditioner but then moved. Mattress was terrible. Black mold in the shower. Hair dryer plugged with hair and lint. Coffee maker not cleaned properly. If these things had not happened this could have been a very good hotel stay.

    5
    « Good Choice »

    Best Western Plus Chena River was a good choice for our pre-tour days in Fairbanks. Like any good lodging in Alaska's peak season, the rate is high, but the accommodations were clean, attractive and comfortable. The overall appearance is very nice ? what we have come to expect of Best Western Plus hotels. The two-story lobby is clean and attractive with a breakfast area to one side. The front desk staff were all friendly and accommodating. A guest-use computer and printer are available in a small room just off the lobby. Our king room provided a very comfortable bed for two nights as well as enough space for our luggage. Two night tables, a small eating table with two chairs, a flat-panel TV, a cabinet with microwave and small refrigerator, and a full-length mirror provided the amenities that we needed. We appreciated the split bath in our king room ? easy for two people to prepare for the day. Friendly staff kept the breakfast area well-stocked each morning with a variety of hot items, cold and hot cereal, breads and pastries, waffle batter for the waffle irons, yogurt, milk, coffee, and juice. We appreciated the complimentary breakfast each morning for a good start to the day. Best Western Plus Chena River has complimentary airport transportation. The hotel actually uses a combination of hotel shuttle and two local taxi companies. The only negative to our stay was the location of our room -- #215. A mezzanine sitting area just outside our door was open to the lobby below; it was a popular area for guests to meet and talk in the evening. Fortunately, they cleared out around 10:30 (but that was 1:30 AM for us after flying in from the central time zone). On our second evening, we were twice awakened by loud talking that appeared to be coming from the lobby. Light sleepers should avoid this room. Overall, we liked our stay at the Best Western Plus Chena River. It's close to the airport but is not a far drive from downtown. Fairbanks is not a big city; it is easily navigated in a rental car using a local map.

    5
    « Great Lodging »

    We stayed here three nights, while I'm not happy about the price, I also understand that I stayed at the height of tourist season. We checked in at 0200 and the night clerk was great and efficient. The breakfast lady was fabulous and enjoyed chatting and helping the guests. Rooms were clean, beds were awesome, and location is great.

    5
    « weekend stay on the front end of our trip to Denali and Bristol Bay »

    stayed for a Saturday and Sunday night. breakfasts were good (standard best western fare). convenient to the airport. I had hoped to fish the Chena river for grayling - but the river was blown out with water to the top edge....we had a rental car and drove around town a fair bit - creamers dairy for the birds, cookie jar restaurant (DDD) [******]...Pike's Landing and Brewster's for Dinner. the hotel doesn't have an airport shuttle....they have an agreement with Eagle Taxi (I think that is the taxi service name).....a bit odd - but it works..... the room was fine...we didn't stay in the room much the hotel seems to be right on the approach landing for the airport - but we didn't hear any planes and we slept on the top floor.

    2
    « Poor experience »

    This used to be our favorite place to stay. It has really gone downhill! The room was hot and smelly and the night front desk person was missing in action. I'll be checking out other hotels in the future.

    4
    « Mix of great and not-so-great »

    The facility/lobby look very nice. They have a very nice "free" hot breakfast. Three of our five rooms for our party smelled vaguely of locker room. Our bed was not optimum.... a bit lumpy and dipped where we lay. The room darkening shades were very effective.... useful in the Land of the MIdnight Sun! Our room temp. was nice.... we could open the window, too. The location is good... easy to get to most attractions.

    5
    « I want this bed in my house »

    My wife and I have never slept so well. They have the most comfortable bed we've ever slept in, even better than our own. Price for the room is a little high, but what isn't in Alaska. We've stayed here 3 times and have always received excellent service from a very friendly staff. They were very gracious to my wife and her sister while they were here helping their dying mother back in Feb. l want to say thank you for all your help for my wife who doesn't usually travel without me and a hates it, she said you made her feel right at home. Her mother is resting peacefully now.

  • 2
    « Checked out early-overpiced! »

    Checked in late, room was 79 degrees. Left the AC on all night, and got the room down to 77' by morning. For what they are charging (way over priced) AC should have been spitting out ice cubes. No pool on this property (bummer) and breakfast was very simple. I checked out two days early. Not enough value to keep me there. I got the feeling they are squeezing every nickel they can out of the place. Soaps, lotions and shampoos come from bottles mounted on the wall like a gas station restroom.Towel bar fell to floor after removing a towel.

    2
    « Front Desk Staff Clueless »

    Front Desk staff are all teenagers that are clueless and uncaring. No hotel vehicles that provide transfers to and from the airport. The use taxis. No bellman's closet to secure luggage before or after check out. The front desk staff do not know anything about the Fairbanks bus services or the closest bus stop. The Front Desk Staff have an I don't care attitude.

    3
    « Average at best »

    The only sink in the room wasn't in the bathroom. Very inconvenient since there were four of us. Noisy room. Our room was on first floor closest to lobby and very close to ice maker. Free breakfast was very good. Pool was nice, but had several obnoxious loud kids at 930pm, which rendered unusable. No spa. Hot chocolate available 24 hrs. Beds and showers okay. Room clean

    5
    « Great location & friendly staff »

    Very clean & friendly location. Great hot breakfast to start the day. Located right across street from local bus service - free to those over 60! Provided easy access to all locations. Staff were very, very helpful in assisting with any questions. Really got our Alaskan vacation off to a great start!

    5
    « A great place to stay »

    A wonderful place to stay. Clean and it had very good service and high quality facilities. The breakfasts were outstanding and the young man who did the breakfast did a terrific job. We stayed in 10 hotels on our trip and this was our favorite.

    3
    « Disappointed for the first time »

    I stay here every year while visiting family, and usually am quite satisfied. This year was disappointing. Our room smelled like wet dog and the carpet had a gooey substance on it, such that I could not go barefoot. I complained the first morning and the front desk said that they would alert housekeeping; however, the residue remained. The second day we didn't get housekeeping service at all. The third day our room was cleaned, but the carpet was still sticky and smelly. Additionally, the shower grout needed a good scrubbing the entire time. I hope this was just an off week because the hotel is very conveniently located to services. The staff is also very friendly and helpful. I'll try again next year, believing in second chances.

    5
    « A nice hotel »

    My wife and I recently stayed here overnight during our recent Alaskan adventure. We had not been to Fairbanks previously so had no idea of the city layout. This hotel is on what you would say is the outskirts of the city but there again Fairbanks is not a big city and nothing is very far away. It's on a main road but set far enough back that traffic noise did not appear to be a problem. The property is either relatively new or has been very well maintained. We've stayed in many Best Western properties and have always found them very nice. This was no exception, we had a lovely room overlooking the front of the hotel. The bed was extremely comfortable and nice big towels in the bathroom. Breakfast was included in the tariff and consisted of the usual fare of cereals, breads, fruit, juices, and several hot selections. Staff were extremely welcoming and were happy to answer our inquiries on sight seeing in the immediate area. Plenty of free parking out front. High recommended - we would certainly stay here again should we ever return to Fairbanks.

    4
    « Just what we needed »

    Arrived at 2 a.m. local time. Room was clean and waiting. We had asked for 2 beds and got them. Had a room overlooking the parking lot but had no problems with noise. Didn't use their taxi/shuttle service. I didn't see the breakfast but my husband brought me coffee, yogurt and a sweet roll from there. Fairbanks in the summer is expensive overall but at least, for the money, we had a nice room to get a few hours sleep. Overall was very pleased with the accommodations.

    5
    « Centrally located and clean »

    We stayed here 3 days in late June. The hotel is clean, staff is helpful and the breakfast has enough choices to start your day. From the hotel, it's a 2 hour drive to Denali with a rental car. It's easier if you skip breakfast at the hotel and instead stop at one of the restaurants on the way to Denali. It's a nice break after driving an hour or so. There is a shuttle bus service to Denali if you don't have a car. Our other trip was to Chena Hot Springs Resort. This is a must for any adult. The resort has a warm swimming pool for kids too. Again, there is a shuttle bus service to Chena Hot Springs from the hotel. We loved Fairbanks and you need a few days to see it all.

    4
    « Wait to book if you can.. »

    Nice hotel, great location good people and clean rooms. No problems with hotel at all. Due to high price when you book in advance, if you can wait and watch until on line price drops, you will save lots of money.

  • 4
    « Spacious, quiet rooms. »

    Hotel utilised taxi services as shuttle buses for airport and train station pick-ups and drop offs. The only problem was our taxi was taken by someone else and we had to wait longer. The hotel staff were very apologetic and friendly, ensuring our stay was welcoming. The rooms were spacious, clean, comfortable with normal amenities and wi-fi. Our room was situated on the third floor at the back of the hotel - busy road out the front, making it very quiet. Breakfast included - good variety to choose from. Not centrally located but bus routes nearby.

    5
    « Best hotel in fairbanks »

    Very nice place if in fairbanks it's definitely a must stay hotel. Very clean and a great breakfast. Nice location close to downtown. Also they give you excellent information pertaining to wildlife locations . You cannot go wrong staying here very clean and conformable to stay at .

    5
    « Great hotel nice breakfast »

    Bacon. Eggs. Potatoes waffles every day, The staff was efficient and friendly we came up for a wedding and. The people at the hotel were very helpful. Full size ironing board. Big shower good. T v and. Ice. Box. We. Will stay there again.

    2
    « Should have minded the reviews... »

    Figured with the high ratings, location and shuttle service that this hotel would be perfect. Well, the room smelled atrocious and the shuttle service was a taxi. When we asked the young gentleman who was on duty at the front desk about the smell in the room, he came to the room (to smell it for himself) and said that it was normal... that it was due to the chemicals that they use when cleaning the rooms. When I commented that those must be some strong chemicals, his reply was that they have some disgusting guests or guests that do disgusting things... something along those lines. Immediately made me feel like I was in a "no tell motel" and we debated just checking out at that point, but since we were only there for a few hours (early morning flight), we stuck it out. As for the shuttle, since it is a taxi we had to wait at the train station to be picked up and other train riders grabbed the taxis, since they are taxis, not a hotel-specific shuttle. The hotel should have given them our names to ensure that we got our ride. And, while we saw some newer/clean looking yellow cabs, the two cabs we ended up with were private vehicles with taxi decals and the vehicles were filthy. Torn seats, stains, garbage, cigarette smoke. Absolutely disgusting. The hotel should really re-think their transportation partner. Will never stay at this hotel again and would never recommend it. Two stars since the room was updated and clean (must have been those super strong chemicals!).

    5
    « Great location and friendly staff »

    We had three rooms at this hotel on June 5th. The hotel uses a private taxi service for their airport shuttle so it took a while to get two taxi vans to haul the six of us and all our luggage to the hotel. The hotel is very nice-spacious lobby and clean, comfortable rooms. Front desk staff and breakfast staff were extremely helpful. The breakfast was very good and included a full hot breakfast. We were in walking distance to places to eat.

    5
    « Great place to stay in Fairbanks »

    The room was great. Clean and comfortable. Staff was very friendly and helpful. Gave great advice and directions for food and local sites. Activities onsite and restaurants in walking distance. Would recommend.

    5
    « Our stay at Best Western Plus Chena River Lodge »

    We arrived about 1:30 AM from the airport. The person at the desk greeted us and checked us in ASAP. The hotel is very clean as was our room. The breakfast was fine and the person in charge of breakfast did a great job. We chose this hotel because it was close to airport and train station. A short walk down the road there is a store called Fred Myers , like Wal Mart and Home Depot combined. So if you forgot something or need something that's place to go.

    3
    « Average hotel »

    Location was good, breakfast was great along with the employee who handles the breakfast. He was very pleasant, kept the area clean and well stocked. I made the reservations several months before our visit for two rooms close together. Got one on first floor that someone had obviously been smoking in and the other on the second floor. I don't call that close together and they said they couldn't move either one of us. Room was hot when we entered and after turning thermostat below 70, never cooled down below 75. Furnishings were sparse. Usually any room with a king sized bed in it always has at least an easy chair or love seat. Not this room. It had the bed, table with two straight chairs, chest with tv on it and way across the room a console containing a microwave and refrigerator.

    5
    « 3 quiet days in Fiarbanks »

    We moved here after our cruise. The hotel is very clean and quiet. The employee that runs the breakfast is wonderful. Keeps it well stocked. The front desk was helpful. It is easy to get around from this location. Not far from the University of Alaska.

    5
    « Very nice hotel »

    The rooms were clean and quiet. The breakfast buffet was good and plentiful. Parking was available in front. The location was convenient to the roadways, grocery and airport. We stayed for 2 nights to see local sights and travel the dalton highway.

  • 3
    « Good But Not Great »

    The location is perfect. Close to a grocery store, gas station and fast food restaurants. Only 10-minutes from the airport. Person at front desk when I arrived was friendly and quite pleasant. Other clerks were not quite as friendly but were helpful. Not a big deal. First thing I noticed was the "locker room" smell in the room. I am assuming that it was the air conditioner but not sure. I was OK with that since it is an older hotel. I did not report it to staff but probably should have. My only other complaint was that I did not get room cleaning service if I left anytime past 9:00 am. A couple of times I left after 10:00 but there were no notes or memos telling me that that was their policy that if I left by a certain time, they would not clean. I did not report it to staff either. I am sure that if I had reported it, they would have cleaned it with no question. They just need to leave a note in my opinion. Overall though, it is a pretty good motel for Fairbanks and I would definitely stay there again. Rooms are remodeled and clean upon arrival, beds are not too bad and there is an air conditioner, which is a rare treat while staying in Alaska! The only reason I give it an "average" is because of the smell and room cleaning issue. Otherwise, it would be an "above average" motel.

    5
    « #ZmudaLovesThisPlace »

    Overall, an exceptional location in Fairbanks - both near the airport and an easy commute to Ft. Wainwright. Exceptional Front Desk Staff - awesome breakfast nook and STAFF as well. Coffee ever present and HOT - Loved that and very needed. Good location near to location for Alaska Salmon Bake (get there! and they offered military discount on the ALL YOU CAN EAT DINNER!). All in all - great time for my first trip to the Alaska Tundra.

    4
    « Overnight Stay at Fairbanks »

    Room was clean and the area quiet. Friendly Staff in the breakfast area. Although the first room given to me was a handicap room which I turned down due to the location next to the exit. A room in the second floor was given to me instead, but charged me $60. dollar more than quoted when inquired, didn't noticed until it was too late.

    1
    « Uncalled for poor customer service »

    Do Not book with this hotel. We were left waiting at the airport for 45 minutes for a shuttle service and was told Eagle cab or Yellow taxi service was the only ones we could use. They said they would be there for us very quickly. Neither showed up after many many calls and there was over 9 of us waiting total. 3 other women had been told the same thing! There was other taxi cabs at the airport waiting in line but we were not allowed to get in because the hotel would not honor the free shuttle if we had used another service. After the long wait with my elderly grandparents and children crying we were picked up and taken to the hotel that was only literally 3 minutes away! Totally undependable, uncalled for and highly disappointed. We talked with other people who heard us complaining at the front desk and they also received the same experience of being stranded at the airport with no shuttle to pick them up. The taxi service associated with this hotel is highly unreliable!! Extremely rude dispatcher.

    3
    « It was good enough »

    Stayed here for several days visiting family in the area. It's easy to get to, & find, from the airport - overall, a good location. I had a room, not facing the street, which was quiet and actually fairly clean. The beds are horrible - I changed rooms after getting in to bed, exhausted, to discover a "sink hole" in the mattress in the first room - the second room's mattress was a slight improvement, but... I would probably look around for another option before staying here again.

    2
    « Clean rooms...but »

    We've come to this Best Western for years on our trips to Fairbanks, but it's increasingly gotten worse. The rooms are always clean and the staff is friendly. This last time over half of our pillows were lumpy and the rest of them were uncomfortable. The food was absolutely horrible. The vat of instant oatmeal was cold and lumpy. The eggs, potatoes and bacon were freezing and overcooked, so warming them up in the microwave did nothing to improve them. They only had two cereals. Unfortunately, this hotel will will be one of our last choices in the future.

    5
    « Completely satisfied »

    very clean. staff is just wonderful and obviously take pride in their work. For example housekeeping keep not only the parking lot and lawn tidy but also keep the area close to the bus stop which is on city property in front of the this property The breakfast person, tho very busy, found time to prepare a delicious chocolate for my wife. Located just about two miles from the airport and less than half a mile from Fred Meyer West shopping area where many other bus lines can be found which will take you to most want to go see.

    5
    « Good location, great room »

    This is near the airport and within walking distance to some casual restaurants. It's also across the street from Fred Meyers, where all the bus routes stop. It was a great place to start from when exploring the town by bus. We used cabs too - Arctic Taxi was great at suggesting places to go - Bill Wilson was their wonderful driver. Check-in was smooth, the room was big, comfy and clean. The only minor flaw - the shampoo dispenser in the shower was empty. But they offered nice wipes for removing makeup. The breakfast was typical, but it was plentiful and fresh and the staff was very cheerful.

    5
    « Chasing the Aurora »

    Came upon this little gem for a last ditch effort to find the Aurora. SO glad we stayed here. Centrally located to everything we wanted. The front desk clerk, Kasper was so very friendly and knowledgeable. He helped us every day. Thank you Best Western!!

    3
    « Housekeeping service only available upon specific request »

    Pros: Good location, across from Fred Meyer, OK breakfast. Cons: Rooms are dust. Can see a layer of dust on the nightstand. Alarm clock not even on correct time. There is no daily housekeeping unless you hang a tag at the door to request what exactly you want done. If you forget to hang the tag, good luck to you. Your room will not be touched. You'll come back to the same room with the same full trash cans, dirty towels, etc... No one mentioned this to us during check-in. So, our room was untouched. Is this a new thing for hotels to save costs? Maybe they should give us cleaning agents so I can clean my own room and bring my own trash out to the main trash dump everyday.

  • 4
    « Work trip to Fairbanks »

    The Best Western is a nice hotel, with generally good service, clean rooms, and friendly staff. Overall, it is pretty quite and a good deal pricewise, especially for the area. This time, they didn't do as well as usual at check-in. I actually waited almost 15 minutes, left to go to a meeting, and came back to check in 3 hours later. The new kid at the desk doesn't know how to juggle the live person in front of him and phone calls, leaving the live person standing there to listen to him have extended phone discussions.

    4
    « Good hotel »

    The hotel is centrally located to reach the Airport and the University of Alaska Fairbanks Campus. Downtown is a few more miles to go. The hotel is very nice, the staff at the frontdesk was very helpful and friendly. The room was nice and clean, everything looked as shown on the hotel's homepage. For all those interested to visit Ice Alaska (Feb/March), the location of this hotel is also very good. Breakfast is a typical Best Western continental breakfast. I did not miss anything, found it very good.

    3
    « 6 nights at the Chena River Lodge »

    Overall not a terrible stay just very poor cleaning services. After receiving no service the first night and complaining about it we where all most better off with no service. My son had a hot chocolate cup he left on the night stand the first day the sticky rings remained till I could not take it anymore and wiped them with a rag myself. Several days we came back to the room being serviced by the bed unmade. Just very poor service. Convenient location, decent breakfast are the upside.

    4
    « Reservation Problems »

    The "front desk manager" refused to assist me in a double reservation that was unknown to me (I had only received info on 1 reservation including the account/reservation number). She refused to look at this reservation which I had written proof of and insisted on charging me at a rate of $25 higher than the reservation I had made. She said it was because she had 2 reservations from booking.com and she had to take the one charging the higher rate ($131/night) rather than the one I had proof of ($95/night) so the hotel could collect its maximum fees/payment from booking.com. She refused to contact booking.com even when I approached her a second time with the paperwork for the reservation I had at the $95/night and basically told me it was my problem and that I would have to "work it out with booking.com" myself. As a senior citizen on a fixed income, having to pay an additional $25/night+tax was a real hardship for me.

    4
    « Friendly, Helpful, Clean but Very Noisy »

    Nicely decorated, clean, with helpful staff. It was not quiet with neighbors fighting through the night and guests above us stomping around until early morning; but then, who can choose their neighbors. If we were to stay again, I would ask for a 2nd floor room. Breakfast was free as was the airport shuttle service. Both were very good in terms of service.

    4
    « Very nice rooms »

    Rooms were clean and comfortable. Double windows stopped most roadway noise, only occasional airplane noise from nearby airport. Friendly staff and complementary airport transportation were great. Wifi was very slow however.

    4
    « Nice place »

    The location is great. The room is beautiful and the staff are very nice. My only concern is that the rooms are "scented" in some way that I am forced to open the window to air out my room every visit. This past time, I happened to check in while they were mopping the lobby with a lemon pledge-like cleaner and it was pretty powerful. Those who are sensitive to perfumes and scented cleaners should be careful. Otherwise, the place is lovely.

    4
    « Clean, Friendly and Fairly Quiet »

    This facility is fairly new to town and is still in clean and tidy shape. The lobby, and room we stayed in was clean, the mattress however was too soft for our preference. Despite being a Sealy Posturepedic mattress it was like sleeping on a marshmallow, perhaps not all the rooms are this style of mattress. If you need a firmer mattress I would suggest requesting a room with one. There was a good selection of breakfast foods and the eating area was clean. This hotel is fairly close to a main highway, Airport Road, but do not let this discourage you from staying here, we stayed in a room that faced Airport Road and our sleep was NOT disrupted by any highway noise. In the early evening there might be some aircraft noise from the landing planes but there are very few late night flights, and they only land over this area at night when the weather conditions deem it necessary. We stayed three nights for a good price in Fairbanks.

    5
    « Comfortable and great location »

    We stayed 2 nights and we very pleased with the great hot breakfast. Fred Mayer and taco bell across the street. Close to the international Ice Carving festival. Very clean and new furniture. A great place to get around to see the pipeline and chena hot springs. Plenty of parking and great hospitality and local information.

    2
    « Where do these reviews come from ?! »

    I walked into a clean room at first but hair was found behind the toilet, towels had small marks that looked stained but clean. When I went to tell someone, THE STAFF WAS NO WHERE TO BE FOUND! Housekeepers had regular clothes on. The only person that was any good was Tyler but even she gave me the cold shoulder. I Picked this place based on reviews and price, this was the first time I was SHOCKED at the difference. This place was a mess, management needs to do something. I feel horrible given that the rooms were pretty and breakfast was good, however everything from cleanliness to customer service was awful.

  • 5
    « Very first Best Western Experience. »

    I loved it. I would recommend this Hotel to everyone no matter what your purpose of stay is, the Chena River Lodge Best Western in Fairbanks is Vary comfortable. At breakfast a lot of the other guests were smiling and talking, that was something new to me. It kind of had a homely Feeling to it, like instead of just two roommates you have two hundred.

    4
    « Great place in Fairbanks »

    I have stayed here twice - first in 2011, and most recently last week. Both times, I really enjoyed this hotel. It's super convenient and close to the airport. It's always been clean and comfortable, and the breakfast in the morning was really good :)

    5
    « staffs friendly »

    My friend and I stayed in there 3 nights. We arrived there around 3 am morning because of flight, when we checked-In room, it was smelled very bad with smoking, I told staff about that and staff was very friendly, soon she checked another rooms for us. Then we moved to another room.

    2
    « Clean tidy but no customer service »

    I'd booked BW based on the photos and the price. I'd emailed them about 4-5 times and received a response, once. As it got closer to the date I asked about their 'shuttle' and advised them of my early arrival, 1am. No response again, I think I tried 3 times. Their shuttle isn't a shuttle it's a taxi, which I wasn't aware of as no body got back to me. I had to email due to time differences. I rang from the airport and they told me to get a taxi from one of the 2 companies they use (forgotten names) The taxi's that they use are ... Disgusting. Ripped seats/missing foam, rubbish through out to the point of nearly refusing to get in..there were some nice ones but not that the BW use as their shuttle. We eventually grabbed one from the rank as we weren't sure what the go was. The customer service was lack of, rarely at front desk and if they are the are on their mobiles. Booking taxi's through them, you never got what you asked for, bigger etc.. If you're looking for a place to go that's clean, and is comfy but don't care about customer service or want anything from them, then this will suit your needs. The breakfast was good but no other food onsite. There's a pharmacy across the road a small drive through / walk up coffee shop next door and a large shop across the road similar to Walmart. Onsite laundry and small gym.. Close to airport, 10 mins. Rooms I'd give a 4 stars, customer service 1.5...

    5
    « Good Location Good Staff »

    A very convenient hotel close to airport and car rental office. Free pick up from Airport, staff are friendly and always ready to help. Comfortable room. Not pets are allowed in hotel, if you have pets to bring, charges will be much more expensive than you room rate.

    4
    « A Very Comfortable Clean Fairbanks Hotel »

    This is one of the newest hotels in Fairbanks and a great choice for the traveler. The hotel common areas and rooms are attractive and it is right across the street from a Fred Meyer's store with a bus stop that will take you anywhere you need to go in Fairbanks and beyond. There are also several restaurants within walking distance and a great coffee kiosk right next door. The service is friendly and they give you a free hot breakfast, yogurt, bagels, sweet rolls and fruit. I would definitely stay here again on my next visit.

    4
    « A good base for your visit to Fairbanks »

    Conveniently located close to the airport, the university, and the various highways you'll use to head out of town. Friendly and helpful staff. A good breakfast, including eggs and bacon or sausage. The breakfast area sometimes can get a little crowded when you all arrive at the same time. Fairbank's best market, Fred Myers, and a drug store a short walk away. A small refrigerator and a microwave and coffee maker in the room. We heard the planes at the airport but well muffled. Sometimes heard other residents but hey, it's a hotel. Rooms nicely furnished and kept very clean. In winter when the hotel is full plug ins for your vehicle may be in short supply.

    4
    « Local Resistant Stay »

    Nice hotel for a town trip, we have stayed here 4 nights in the last few months- nice breakfast, clean and quiet rooms. , always dependable, close to shopping, we'll be back for this great value in Fairbanks for our over night trips to town

    5
    « nice staff, services and good location »

    room size is good. ac/heater is strong. great service, nice and kind staff. walking distance pharmacy and supermarkets. close to the airport but not far away from the city sites. free shuttle from/to the airport. bus station just 5 mins walk and very convenient! recommend!!

    5
    « Reasonable price, clean and comfort stay »

    I would highly recommend this hotel for couple travelers. With so many benefits, this hotel will comfort you for nice traveling: Location: Close to downtown, university, hyper markets, ski resort, aurora view point Price: absolutely Affordable!!! Cleaness: Neat and simple! Service: The front desk advises useful information from a local point if view Food: Okay

  • 4
    « Comfortable base for business travel »

    My room was comfortable and warm. Very spacious and the bed was great. The internet is a bit slow and I wasn't a huge fan of the shower (not a tub combo and the shower head left a little to be desired). But the coffee was great, the water was hot, the room was clean, staff were friendly, and the breakfast was really good (cheese omelets, potatoes, bacon, waffles, yogurt, fruit, etc).

    5
    « Family visit to Alaska »

    We stayed at the Chena River Lodge for over a week, and everyday was a good experience! The lodge smells very clean, and is very welcoming from the moment you walk in! The staff is friendly and very personable!!! They were always greeting you with a smile and quick to get us whatever we would need or want. The continental breakfast was good! They had a good variety of different breakfast items every day, and the woman who managed the breakfast was very sweet!!!!! The rooms are nice and clean! Overall we had a wonderful stay!!!!! Thank You all!

    5
    « Excellent Choice for an Adventure Home Base »

    This was a great hotel! The room was quiet and comfortable (I slept like a rock). The personnel were friendly, laid-back and helpful. The price was spot on, as well. The location being near the airport and still close to downtown and the Domes really made this place great as ?home base? for all my day trips. Highly recommend!

    3
    « Great food, horrible internet access »

    My room was fine - other than a couple lights which were burnt out - but where it was located must have been a pretty great distance from the nearest wifi router as I struggled to stay connected throughout my stay, even in the very early hours of the morning (I was still on Eastern Standard...). The breakfast was very nice and had plenty of food stocked when I arrived early but there was one attendant at the breakfast area who was more obnoxious than anything else. I promised her I would tell her if I needed help after being prompted several times. It was one of the cheaper places to stay, so in that regard I'm pleased with it, but the lack of internet access made for a more difficult business trip than anticipated.

    5
    « Excellent Visit »

    Third floor, non-smoking, accessible room near elevator. Very nicely furnished. Friendly, helpful staff at front desk and in providing free breakfast as well as information. I was also impressed with their dedication to cleaning up outside of the building.

    4
    « Ask to sleep on a bed that hasn't been complained about »

    We really loved the service here. Everyone was very accommodating. I asked for a tub and got it. But the bed was atrocious. We asked to be moved, the next bed was mildly better. Seriously there are imprints of where people sleep in these beds. We used white noise machines to sleep through our rowdy next door neighbors. Breakfast was good. heat was good. Wifi not good. I'm giving 4 stars instead of three because the service was so awesome.

    5
    « Stayed 4 nights, nice hotel »

    Stayed 4 nights (12/25 - 12/28) for family winter vacation. Hotel provided good hot breakfast, shuttle services. Staffs are very helpful for our requests, such as arranged free shuttle service to our tour meeting place. Room was clean and cozy. Location was convenient for both shopping and eating. We will recommend this hotel to our friends.

    4
    « Fine place! »

    Near UAF and Shopping! Was great for home base while we visited family and took care of business. Front staff was helpful and nice. Breakfast was fine - lots to choose from. Nice area down hall to sit and ready or study.

    5
    « Nice, clean Hotel in Alaska »

    As a rural Alaska resident this is my go to Hotel when I travel to Fairbanks. Good location. Helpful staff. Very Clean. Good breakfast included. Very comfortable beds. The sink is separate from the shower & toilet which makes it more efficient for us.

    4
    « Overnight in Fairbanks »

    Stayed only one night, but it was very pleasant. Staff are all very polite and corteous, the facility is clean and well maintained. Made use of the fitness center and the hot breakfast. Would stay there again.

  • 5
    « Awesome staff! »

    Bella and Tyler were super informative! They helped us so much without hesitation! And so sweet. I lost count of questions and info I inquired about. Very patient! So willing to share their state with two Mississippi girls! Thank you and if we return it will be because of your service!

    3
    « Best Western is good for the price »

    Everything is what I expected. People were friendly. The room was fine. The hotel was close to the airport and easy to find. The breakfast was mediocre. The heat was turned low when I got there so I had to wait for the room to warm up. Overall, it was a fine stay.

    5
    « We will Always stay at Best Western :) »

    best Western Hotels' are very comfortable/ employees are very professional, kind and caring I would recommended this hotel to everyone who wants to take a trip and still feels like a home :) the rooms are very clean, room decorations are exceptional ,great place for the family, couples , business trip , excellent breakfast, beautiful lobby :)

    5
    « Excellent »

    We would recommend this Best Western to anyone. They are friendly, helpful and the breakfast is really good. The staff go out of their way to help you and make your stay enjoyable. Whether your talk with the front desk, cleaning staff or staff attending the breakfast bar; they are all very helpful and nice.

    5
    « Wonderful Stay »

    We have stayed in many highly rated hotels around the world. This hotel may not have all the amenities of a posh hotel in Paris but it has everything you need for a great experience. The staff could not have been more accommodating!! The rooms and facilities were modern and clean. The hotel has a complimentary breakfast that was surprisingly very good, a small workout room (with a cable unit, exercise bikes and a treadmill), a computer room with printer and a guest laundry. Wi-fi is throughout the hotel and in your room. It is conveniently located to stores and restaurants. There is a bit of noise from planes flying overhead due to it's proximity to the airport but even that was pretty minimal. This hotel does not have a pool. Take a walk behind the hotel and you will be at a scenic spot of the Chena River. If you want a much better than basic hotel at a very reasonable price this is definitely the place to stay!

    5
    « Location- Services - Staff »

    A nice, modern, clean Best Western in a good location. Rooms were comfortable, black out drapes if you need to sleep, internet access, microwave and refrigerator in room. Breakfast area, Laundry facilities, work out room and walking distance to restaurants- unique shops. Shuttle service to Airport- and a friendly staff! Across the street is a Walgreens- and Market with probably a hot foods section- great place to stay.

    5
    « Great stay in Fairbanks »

    Stayed for 3 weeks. Room was always clean with fresh linens and towels, staff friendly, warm on cold snowy days,. No complaints. Used guest laundry and WiFi with no problems. Breakfast was great with good choices not just pastry and coffee ! Definitely will be back when business calls.

    5
    « Great Stay! »

    After a horrid stay at the BW across town we tried the Chena River Lodge BW. WOW what a difference! I wish we would have made the switch sooner. Hotel is clean, staff is beyond helpful and polite. Rooms are big and comfy, beds felt great, breakfast was also a big hit with a crew of a hungry hockey family. Heck they even hand fresh cookies in the evening. Large parking lot with plenty of plug ins for those cold nights. This is our new hotel to stay in while in Fairbanks!

    4
    « My stay at Best Western PLUS Chena River Lodge, Fairbanks »

    I enjoyed my stay in this hotel cause the staffs are very helpful and caring, the room spacious, clean and the breakfast is good. Very value for my money.They even provide free shuttle to the airport !! I will definitely stay at this hotel next time i visit Fairbanks.

    3
    « You get what you pay for... »

    I'm sure there are worse motels, but I'm also sure there are better motels. I'm a business traveler and stayed at this motel Saturday and Sunday nights because of the Best Western reputation and because it was off the beaten path near the river. Quiet. Wrong, there were partiers outside my window in the car with loud music until 11:00 PM. There were families with kids running up and down the hallway until 11 PM. So much for a quiet. The first night I didn't know the only way to keep the room below 80° was to keep the window open on a 11° night, The thermostat didn't work. Second night was better but it was 72 to 75° all night long. Too hot again. Aside from those things, everything else was exceptional. Great staff, good breakfast, and the fitness room was very good.

  • 4
    « Weeklong stay for business »

    Very close to the airport, which was nice. Room was clean and shower had great pressure for working out the kinks at the end of the day. Was nice to have the fridge, microwave, coffeepot on hand. The self-serve breakfast in the morning was very tasty and it was great you offered both hot and cold items and a variety of each. I would have like to have the coffee be a little stronger, personal taste. I did appreciate being able to get hot water on demand at the breakfast bar any time of day...and that tea/cider/hot chocolate packets were left out too (maybe can do little instant coffee packets too!). No pool or hot tub, but the fitness room equipment seemed pretty new and in good condition (treadmill/elliptical/bike/weight machine). It was also handy having a Fred Meyer store right across the street to pick up snacks and incidentals, although the hotel was great at providing some forgotten toiletries. I also liked that they reduced waste by having re-fillable soap/shampoo/conditioner dispensers. However, the didn't like the choice of shampoo/conditioner, as ithey left a strong residue on my hair so was heavy ....seemed almost greasy.

    4
    « Great service »

    What a great stay anytime I'm there. Close to the airport, super friendly breakfast server. Friendly staff as well. The internet can be spotty especially if you have good security on your computer, which may be a good thing. They don't seem to have the most secure internet access.

    5
    « Great Place to Stay, Close to UAF »

    All of the front desk staff were quite helpful and friendly as was the housekeeping. One of the women who seems to be in charge of the morning breakfast buffet during my stay (10/3-9/15) was especially kind and helpful. She always went out of her way to help anyone (including me) work any of the equipment (waffle maker, juice machine, etc.). She went out of her way to stop by each table every morning and chat with people. One morning when I was leaving the hotel after the breakfast bar was closed, I ran in to her and she said she was concerned that I didn't come to breakfast and she offered to get me some oatmeal or cereal. She was so wonderful. I am so sorry that I didn't get her name to personally thank her. The lodge and all amenities were lovely and it made my research at the university every so much more comfortable. I will definitely stay here again.

    4
    « A good hotel close to the airport »

    Recently returned from a trip to Alaska where our first and last night were at the BW+ Chena River Lodge. Warmly greeted by Bella at Reception and our room was large, very clean and functional. It was slightly concerning that directly outside of our room there was a large hole in the wall! However it turned out that the previous evening a young guest had been disruptive and had knocked on all other guest doors and had kicked the wall. Thankfully we didn't see any issues when we were there. When we returned later in the week the wall was completely repaired. Fairbanks is not a large town/city so it's easy to get around. The hotel operates a free taxi service to the airport - which is located nearby. There is a free breakfast and this is taken in the lobby - its quite a small area and got a bit congested if your arrived at a busy time. However you could take breakfast back to your room. Free wi-fi is avaialable and this worked fine for us. If returning to Fairbanks wouldn't hesitate in staying the the Chena Rover Lodge again.

    5
    « Great stay »

    Very close to the airport, the staff was very polite, it's best to make your reservations ahead of time but overall no problems just walking through the door and getting a room, rooms are very clean fresh linen fresh towels, the room is very clean the bathroom is very clean, a small refrigerator and microwave in my room, across the street is Walgreens and Fred Meyers commonly known as Kroger stores a 5 minute walk across the street to stock my refrigerator, free internet for my business needs a small exercise room but big enough for what I needed, continental breakfast served every morning with enough variety for anybody, very clean very quiet I enjoyed my stay will always return to the same hotel when I am in Fairbanks.

    3
    « Needs more attentive staff »

    The hotel it's self was nice. I like the attempts at being a little greener. Dispensers for the soap etc instead of little bottles, water conserving toilets. I liked the decor, wall mounted lighted make up mirror in the bathroom. But the room its self was not clean. The comforter had what looked like food on it, the heater had a huge slime chunk on it. The mattress pad was sticking out from under the sheet and had a big nasty stain on it. The house keeping staff were SO LOUD in the mornings right out side our door while we were trying to sleep (8 am). Also saw a couple with FILTHY uniforms. Free WiFi never worked for ether of us. A little more effort would go a long way.

    5
    « Absolutely wonderful place to stay!! »

    It is rare now a days to find hotels where the staff is genuinely caring but here at the Best Western Plus Chena River Lodge they show that they care. Super friendly staff. Great sized rooms and super comfy beds. The hotel was very clean and quiet. The free breakfast in the morning was the normal Best Western breakfast but it filled our tummys quite nicely. The Laundry area was very nice as well. If I get back to the area this would be the first place i go to!!

    5
    « Wonderful Hotel »

    Great service. Great Rooms. Great atmosphere. Only hotel I stay at in Fairbanks, Alaska. Everythings always clean and exceeds my expectations. The breakfast is also great, everything is yummy and fresh. A good variety to choose from.

    5
    « Nice stay »

    Stayed at the hotel for two nights. Clean and quiet rooms (despite the elevator just next to our door and the airport outside the hotel). The breakfast area is too small for the big number of rooms. Come earlier, get a spot to seat! The stay was OK!

    5
    « Great value »

    Close to the airport. Great breakfast. Helpful and friendly staff. Nice rooms. Good price. I had a couple of interactions with staff and the treatment I got felt very personal -- like the people who work there were the owners or something.

  • 5
    « Great Hotel »

    Very nive shuttle driver from the Airport. Hotel is located very close to the airport. Clean inside and outside. Front Desk clerk was nice and polite. Bed very comfortable, clean, everything worked properly. Enjoyed my stay and will be back soon.

    5
    « Super Clean and Friendly Staff »

    This was the absolute nicest and cleanest Best Western we have ever had a chance to stay at. The complimentary breakfast area was tended to and clean. The staff were very friendly and informative about the area. This hotel was within a few miles of the airport. Would definitely stay here again.

    5
    « Great Staff and Location »

    The staff at this hotel were most helpful and pleasant. The location is most convenient to get around town. We were able to check in a little early which made a big difference for us. The working staff acknowledged that we were there by just talking to us in the halls and around the building.. Have stayed here before and it keeps getting better.

    4
    « Good for Business & Pleasure »

    Whenever I visit Fairbanks, either for business or to visit my family, I always stay at this Best Western. The rooms are fairly clean (I'm very very picky though) and it's convenient to town, Fort Wainwright and UAF. I highly recommend staying here.

    2
    « Stay ruined by poor staff »

    Room was fine as expected however upon check out I accidentally forgot two big Sam's club size bags of frozen shrimp and two gallons of milk. Both unopened, new items that I had bought to take home...others who live in villages off the road system in Alaska will understand. I realized my mistake and called one hour after check out and after waiting on hold for about ten minutes was told by the front desk person that they throw away anything that is left in the rooms or refrigerators. She insisted that the person who had cleaned the room had left for the day and she had personally watched her leave and she had absolutely nothing in her hands. When I asked to speak with a manager, she hung up on me. Very disappointing.

    4
    « Good value short stay »

    This facility is close to the airport. It was an excellent value and provided a convenient place to start a trip back to the lower 48. The facility is ordinary--not exceptional. The breakfast was almost tasteless.

 

Getting to the hotel ...

All directions
·From: Richardson Highway/AK-2. Head east on AK-2/Richardson Highway toward Old Richardson Highway. Merge onto Mitchell Expressway. Take left onto Airport Way. Right onto Sportsman Way. Left on Boat Street. Right on TVSA Way to the BEST WESTERN PLUS Chena River Lodge. ·From: Parks Highway/AK-3. Head northeast on AK-3/Parks Highway. Exit onto East Airport Way. Left at Sportsman Way. Left at Boat Street. Right on TVSA Way to the BEST WESTERN PLUS Chena River Lodge.
 

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