BEST WESTERN O'Hare/Elk Grove Hotel,  Elk Grove Village

3.5/5  - based on 283 guest reviews.
100 Busse Road, 60007-1624, Elk Grove Village, United States - See map
+1 847 593 8600 +1 847 593 8607

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
TripAdvisor Traveler Rating
based on 283 traveler reviews
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The beautifully and freshly renovated guest rooms at the Best Western® O'Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer 24 hour shuttle service from Chicago O'Hare International Airport (ORD). The hotel is conveniently located in the heart of Chicagoland.

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Room 1

Guest reviews


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based on 283 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
60
Verygood
 
85
Medium
 
66
Poor
 
32
Horrible
 
40
Business Business 54
Couples Couples 85
Family Family 76
Friends getaway Friends getaway 20
Solo travel Solo travel 28
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN O'Hare/Elk Grove Hotel,Elk Grove Village
  • 5
    « Employee review »

    The shuttle service by David made my staying experience way easier and more inviting. He helped me schedule my morning shuttle to my flight and got me there with plenty of time to get through security. Also April helped set up my room and found me a late dinner in this whole flight cancel fiasco. Two of the nicest and most helpful people I have ever met at a hotel when I stay at hundreds a year traveling for hockey. Would highly recommend and come back again.

    5
    « Liked It Before, Even Better Now »

    Previously used when a Quality Inn and thought it was a good deal. The parking lot has been re paved, the lobby, halls, and rooms have been remodeled. Really a comfortable and attractive place. Had a room with new fixtures, good mattress, and shower and very clean. We have had excellent experiences with the hotel staff. They are helpful and friendly on the phone and in person. The complimentary breakfast was well stocked and kept up through a busy morning. We previously used a couple different park and fly hotels. This one has the best shuttle we've experienced. They will shuttle around the clock. You schedule your shuttle to the airport when you check in and they have always left on time. Upon returning, you pick up your luggage and then call from the airport shuttle center. Sometimes, it seems like a long wait, but they have always picked us up within 30 to 45 minutes. Price has increased over the past couple of years, but the place has really improved. We still think it is the best park and fly facility we have used and we'll be there again.

    2
    « False Advertising »

    The staff was excellent - professional and friendly. However, the website has FASLE information on it about the shuttle service to O'Hare. This motel is 8.4 miles from the airport, not 4 miles as stated. The shuttle ride is at least a half hour between the two so it shows up at either site every hour, not every 12-20 minutes as stated. I waited a frustrating 50 min. for shuttle, watching other hotels shuttles come and go. This is a humble, clean, though overpriced place but do NOT use it for Park, Sleep, Fly.

    3
    « Handicapped Rooms »

    Rooms are standard size. Recently remodeled. New furniture is too bulky to allow regular wheelchairs to get around room. Grab bars are too low to be used in shower. Just barely above top of tub. Double bed rooms had even less room for physical mobility.

    4
    « FA on layover »

    I'm a traveling flight attendant and came here for a crew room/rate. Was met by Carolina and Mike at the front desk each time. There were kind and friendly and always fast and good at getting me in. The rate for me was awesome and both were in good spirits. Thank you for the friendly service.

    4
    « Overnight Park and Fly »

    The price of the hotel has increased, but the rooms have been updated a great deal. We were pleasantly surprised to the degree of updates. The hotel had been in desperate need of them, as we have stayed here many times over the years. The shuttle service worked great.

    5
    « Really helpful staff »

    First time staying here will definitely repeat! David the shuttle driver and April at the front we're extremely helpful. Over the top better than most hotels here extremely friendly. Thanks for taking such good care of me!

    3
    « Good room, poor communication and service »

    The room and accomodations were good and breakfast was fine. However, communication was poor. I was told proir to booking the room that we would be able to keep our bags at the hotel after checking out in order to spend the day in Chicago. However, they failed to tell us they would charge $10 per bag for a few hours. Also, due to time constraints, I asked if they would be able to bring our bags on the airport shuttle to the airport when we returned from downtown on the subway, and was told that we could. However, the morning we were leaving the hotel we were told they could not do that, which meant we had to take the shuttle from the hotel to the airport, then when we returned to the airport on the subway later that day, had to go back to the airport, just to grab our bags, sit 1/2 hr because the driver couldn't leave yet, and then go back to the airport. Luckily we allowed enough time, but otherwise may have been late for our flight.

    5
    « Great Hotel »

    No problems was glad to stay here. Very Clean room and ride to the airport. Wish their could of been closer places to eat however their are a few fast food places in the area that you could walk to. The check out for the morning ride to the Air Port was very helpfull.

    4
    « great value »

    stayed for conference in Chicago great deal for the price. was disturbed by loud slamming of neighbor's door...not the hotlel's fault. I depended on Airport shuttle and had to wait more than 30 minutes at O Hare 2/3 times

  • 3
    « They couldn't find us any extra pillows »

    The hotel was fine, but as a result of physical ailments, having extra pillows is extremely important to me. Neither time that we stayed there were they able to accommodate us, which pretty much disqualifies them for us.

    4
    « unexpected comfort »

    Very good place to stay.. Beds are great hotel is updated and clean simple in and out.. Good transport to airport....Breakfast as good as any out there.. Near some good restaurants...but most arte in driving distance.. great Asian Buffet directly across We will go back and stay again..

    3
    « It's okay if you just want a place near the airport »

    For the price, it's okay. I picked it because they had a free airport shuttle and the price was reasonable. Just needed some place to sleep as I had an early flight at Ohare the next morning. They offer free breakfast in the morning but I think I only had juice, coffee and a muffin.

    1
    « Bad experience »

    The breakfast was not good, the bagels were not fresh. The isolation room was poor, I heard a couple having sex by one hour next to my room like an IMAX Movie Theater. And finally, they assigned me a room with a guest inside as a gift, fortunately the guest was sleeping and he didn't notice when I opened the door. I don't recommend this hotel.

    1
    « stay away »

    nobody here is a pro including their managments. dirty. ants in the breakfast area. rooms were small and smelly. nobody speaks English. fire alarm is always on. elevator is broken and carpets is really dirty

    3
    « Price and quality does not match »

    403 USD for one night? not really applicable at that location, seems totally overpriced, especially at that location far from Airport. The personell did not care especially much and jumped between several guests in the reception. No I did not get a good impression as well as the extreme high price.

    4
    « Good Hotel for Best Price »

    I stayed more than 5 nights till today and i choose this hotel as they have a convenient location to reach downtown in 20-30 minutes and airport is 20 minutes with the free hotel shuttle. One thing i like about this hotel is that rooms are very good with all the amenities

    5
    « Cancelled Flight »

    I would highly suggest this hotel if your flight is cancelled and you need somewhere to recuperate, The staff is considerate and helpful. The rooms are clean and comfortable. The shuttle will transport you to and from the airport.

    4
    « Perfect for a short solo stay »

    Stayed here on two occasions while transiting through O'hare airport. It is surprising very good value for its pricing (I got the room for $70). It's not the newest hotel but it is well maintained. Clean rooms, comfortable bed, efficient staff, very good breakfast selection, functional gym, close proximity to the airport plus an airport shuttle. I didn't have any negative experience and I'll definitely comeback if I have anything to do around the O'hare area. (P.S. One of the elevators is due for a check. It was rather loud and squeaky)

    4
    « quality for the price »

    very good except for shuttle rooms were clean, front desk was professional but friendly fitness room was clean and operable without problems breakfast was more than adequate with warm and cold options the shuttle at night after concerts was terrible as drivers didnt show up when supposed to etc

  • 4
    « Flight attendant »

    I have been staying at this hotel for nearly 2 years, and I just want to give a shout out to all the employees that work there. Having to be away from home all the time can be a little lonesome sometimes, but it is a comfort to know that I am going to a hotel where I know everyone truly cares how I am. I love to be greeted by Par, the shuttle driver, who always greets me with a smile and is most helpful and courteous. Other notables are Sam, Carolina, Brian, Johnny, Pak, Bob, Maria, and Maricella. The maintance crew and housekeeping are wonderful, as well. I highly recommend staying here if you ever find yourself in O'hare.

    5
    « Fantastic Staff »

    From the time I arrived, to my departure - every employee I encountered had a smile on their face and always greeted me. From the shuttle driver, to housekeeping - the whole staff was beyond friendly. The hotel looks newly renovated and is in good condition. The beds are comfortable and the breakfast was good. The fitness center was one of the largest I've seen for a hotel. I will definitely be back to this hotel!

    4
    « Great Value and close to OHare Airport »

    Great accommodations with a Great Value in a Quality Hotel. Rooms very clean. It has very good access to OHare airport. . Staff is very friendly and helpful....but do follow up on wake up call and shuttle reservation

    4
    « Love It »

    Rooms are new. Staff is very helpful and great Location kind of far from the airport. But, shuttle driver is courtesy. The rooms are gorgeous. Everything is wonderful. Give yourself some time to get to the airport. Please make sure you catch the "Elk Grove" location. Also the van service is joint with Super 8 hotels, both are in "Elk Grove".

    2
    « Worst hotel! »

    I had stayed the weekend of the 4th of July When we first had arrived they gave us a room that had not been cleaned. We went right down to the lobby to have our rooms changed and they greatly agreed to give us a new room. Every day the maids would not clean our room and I had to repeatedly ask for fresh towels each day. Not to mention the maids would sweep past to clean different rooms twice.

    2
    « Bad for Business »

    The business center was no more than 2 computers and a printer. The printer was jammed. The attitude of the desk clerk was maintenance was supposed to fix it yesterday and they'll get to it eventually. There was little concern for the fact that I could not print my documents for my meeting.

    3
    « Airline crew »

    Rooms are very nice refrigerators and very modern this is now a a Best Western. Perfect for good night's rest while traveling on the road not much around Hotel though. Walking distance 2 Chinese all-you-can-eat buffet across the street

    4
    « Relatively Affordable and Comfort »

    Pros: Close to O'hare airport (15min) and many Asian restaurants and stores around (mostly Korean and Japanese). Rooms and facilities are small but clean. Cons: Noise from many road constructions nearby but overall fine.

    1
    « You Suck! »

    Terrible service, terrible equipment, terrible experience. Stay away all. We checked in late, about 11pm. Upon checking in we were issued our room. When we opened the door to our room we found guests already in the room. Also, the hotel markets itself as an airport hotel. Their printer did not work and we could not print our boarding passes. How can you be an airport hotel and not have the capacity to print boarding passes? Terrible hotel.

    5
    « Great hotel if you can get there »

    The van service is set up for both Super 8 and Best Western. The Best Western insignia is hard to see on the van so watch for a Super 8 van instead with Elk Grove village. I wasn't the only one complaining. Waited over an hour because of a van that is not marked very well. The hotel and staff is newly remodeled and very nice and clean.

  • 5
    « Recently renovated and changed to Best Western »

    Nice hotel with great breakfast and comfortable rooms. Near Ohare and well customership. Frontdesk is helpful for utmost comfort. Shuttle us plus but to call and request. Hot items in breakfast where it is clean and fast internet available. Reasonable rates with all above Thanks

    3
    « Should have known when I was told, we're closing and changing to Best Western »

    I called a couple of months ahead to reserve a room. The person who answered, made my reservation and then proceeded to tell me that they were closing and changing to a Best Western. Not a big deal, but there is some reason for the change over. They tried to charge us $30 too much, the entire 4th was extremely noisy all night and the breakfast was standing room only

    3
    « Still need to Improve the value of stay for the money »

    First time stayed in Best Western for four nights and felt unhappy with same breakfast menu for all four days. They had a serious issue with the internet and was not working for three days. Need to improve the standard. I asked for the two queen bed and all they offered me was two double bed. I booked the hotel two months ago and this is the situation.

    4
    « Very professional and helpfull Staff »

    Everyone had a Smile, was very helpfull and meant it. I choose it because it was close enough to the Airport all though road construction was going on, but I needet the rest. But the staff made up for these minor shortcomings.

    5
    « Great place to stay »

    Great place to stay if you are arriving late or leaving early in the morning. It is about 10 minutes from O'Hare airport. They have a free shuttle to and from the airport that runs 24/7. They also have free breakfast in the morning.

    5
    « Great value »

    This has now turned into a best western. We found a deal for $67 for one night. We were pleasantly surprised. The room was VERY clean. Staff was friendly. Breakfast, very good (waffles, actual scrambled eggs, boiled eggs, among the usual.) We really lucked out with the deal.

    5
    « Park and fly »

    We stayed here the night before our trip to Thailand. Very helpful front desk staff, nice rooms and great breakfast. The shuttle to the airport was great. Our driver was so nice. Parking here was a great idea. Pick up took a bit longer on return flight, but that wouldn't stop me from giving an excellent review. We had just traveled for 22 hrs, another 30 minutes was no big deal. Highly recommend this as a park and fly

    1
    « Likely my worst stay ever. Left in 30 min »

    Likely my worst hotel stay ever. Booked through booking.com. Arrived at the hotel only to be told they couldn't find my reservation. The front desk clerk said they did have a king room at $69 plus tax. Great. Then the hunt for parking. Management pockets Aton of money on park and fly. Was told to park at the hotel down the street and walk. Seriously? People had double, triple parked. In front of the dumpster along the road in. I asked to park in the dirt lot and was told no. After walking back to the hotel in the dark. I went to my room on the 4th floor. I entered and put down my bag, turned on the light. Went to use the bathroom and returned to find 15-20 flying insects likely termites flying around. They were coming from a hole in the wall as I photographed. I collected my bag and returned to the front desk. The man apologized, and said they had no more rooms although I would no stay even if they had. He explained that I would not be charged. I drove down 2 miles to another hotel. The next am I discovered my card was charged again after midnight to the tune of $118+. I drove back to the hotel around 11am Sunday. I asked for the manager and was informed she was not working? On a Sunday am? At this point I noticed that there were only a handful of parking spots open. I was given a business card with her name. I called the next am and left a message. She did return my call and sent an email with the proof of the refund. Offered no apology, no explanation of the over charge. I sent complaints to Best Western Corporate as well. Do your self a favor drive a little farther and save a headache!

 

Getting to the hotel ...

All directions
·From: Indiana or Eastern Illinois. Take 294 North to 90 West and exit at Elmhurst Road. Make a right at top of ramp. Take a left at Oakton Avenue to Busse Road. Make a right on Busse Road and the Best Western® O'Hare/Elk Grove Hotel will be on the left. ·From: Western Illinois and Wisconsin. Take 90 East to Arlington Heights Road. Make a left at bottom of ramp. Make a right at Algonquin Road and take to Busse Road. Make a right and continue to the Best Western® O'Hare/Elk Grove Hotel which will be on the right. ·From: Northeast Wisconsin and Illinois. Take 294 South to I-90 West. Exit at Elmhurst Road and make a right at top of ramp. Take a left at Oakton Avenue to Busse Road. Make a right ...

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