BEST WESTERN Plus El Paso Airport Hotel & Conference Center,  El Paso

3.5/5  - based on 286 guest reviews.
6655 Gateway Boulevard W, 79925-3617, El Paso, United States - See map
+1 915 778 6411 +1 915 778 6517

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free airport shuttle
    Free airport shuttle
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 285 traveler reviews
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Welcome to BEST WESTERN PLUS El Paso Airport Hotel & Conference Center! With the El Paso International Airport just a few minutes from this convenient El Paso, TX hotel, frequent fliers can enjoy an ideal location without that airport feel. Ideally located close to everything, this hotel near El Paso Children's Hospital regularly welcomes medical tourists and guests visiting loved ones. Close to Fort Bliss, the local staff is proud to play host to those who serve. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions. Whether it's a special event at the University of Texas at El Paso that brings travelers to town, or they're simply passing through on a cross-country road trip, our Best Western hotel in El Paso, TX has everything you need for a memorable stay. Stop by Mirai Grill, the on-site, full-service restaurant open for breakfast, lunch and dinner. A heated outdoor and heated indoor swimming pool and hot tub are the perfect place to relax in between sightseeing. A free local shuttle offers 24-hour service anywhere within a three mile radius. The Agave Tequila Bar is also on the premises, a welcoming bar/lounge serving American fare and open for dinner nightly. The El Paso Convention Center is in the neighborhood, making it easy for business travelers to get to and from their meeting or tradeshow. Visit the nearby El Paso Museum of History for a touch of culture, or browse through Cielo Vista Mall, the largest shopping mall in El Paso, TX just two miles away. Employees of Delphi Corp. and Raytheon alike depend on this El Paso hotel to provide a relaxing experience. Workers with Western Refining are also regular guests, taking advantage of the plush pillow-top mattresses and luxury amenities including the state-of-the-art fitness center and our beautiful courtyard. With the nearby General Dynamics El Paso County Coliseum featuring six meeting rooms and on-site catering, there's no better location for your corporate meeting, wedding or special gathering. Whether you're here for work or play, choosing the right hotel in El Paso, TX makes all the difference. Book your next getaway at the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center where comfort of guests is a top priority! Enjoy your stay!

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Room 1

Guest reviews


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based on 285 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
108
Verygood
 
72
Medium
 
38
Poor
 
35
Horrible
 
32
Business Business 116
Couples Couples 50
Family Family 78
Friends getaway Friends getaway 12
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus El Paso Airport Hotel & Conference Center,El Paso
  • 5
    « Great Rates Great Quality »

    Excellent service great price great location Alex is the GM and he is always available and his staff is exceptional. Highly recommend for you to stay and plan your meetings or events. They have great rooms and setups.

    1
    « Early check in »

    Little care or regard for a request to check in early. Staff was not helpful or friendly. I have never been treated so poorly by front staff who only wanted to sit in her back office. I would not recommend. Also heard other customers share concerns as they left. She was oblivious and did not even apologize.

    5
    « Wonderful stay »

    Beautiful hotel in great location! Erika and Marissa were extremely helpful during my stay, especially when I was having trouble. Everyone I met there was wonderful. Would absolutely stay here again and recommend it if you're visiting the area.

    4
    « Beds too small »

    They only have full size beds, not queen size in the double rooms. Except for the bed size I would give this an excellent rating. Great breakfast, very clean, wonderful pool. If it wasn't for the bed size I would stay here again.

    5
    « Awsome sauce »

    As a Mesa flight crew we recently switched to using this hotel and they have been awesome! Excellent customer service, especially Marissa at the front desk, breakfast is amazing and awesome customer service there too. The rooms are very clean & comfortable. Enjoy staying here!!!

    4
    « Staying in El Paso, TX »

    Very nice hotel. Nice pool and recreation area. They have a pool and fooze ball table. They have a very nice work out room. The rooms are spacious with some having balconies. A very nice breakfast both hot and cold to choose from. It's close to downtown and other eating areas. I look forward to staying here again.

    5
    « Best Location »

    This hotel has the best location in town. Close to airport, shopping and downtown. The breakfast is great and Lupe the server is the best there is. The hotel is older but looks like it has been remodeled recently.

    5
    « Our family trip »

    Took my family for a weekend. Our rooms were clean as expected. Well maintained. Kids loved the pool; very nice. Service was great. The staff was helpful when it came down to our needs. Recommend it to everyone. Definitely coming back.

    5
    « alex was great »

    good all over , alex will take care of any and all concerns . truly a customer oriented service provider ! room was great , clean and small things that came up were handled with excellence and above my expectations. will stay here again for sure . thanks alex .

    5
    « Work Travel »

    Marissa and Andy where very professional. Shuttle was very fast picking me up from the airport check in was quick. Room was very clean and a lot of room with everything I need. Will stay again if in El Paso.

  • 5
    « I Never Want To Leave! »

    I booked this hotel as a Best Western Rewards Member in order to do some personal business in El Paso. I never expected to have such a wonderful experience and to meet such amazing staff members. I have been an employee of Best Western and I have traveled to many different Best Western locations in many different states in the U.S., but I have NEVER stayed at such a luxurious and friendly hotel (and that includes other brands of hotels as well!). From the moment I first spoke with their incredible Front Desk Agent NEYRA, I received the most personal attention that I had ever received from a Best Western hotel. She accommodated my particular situation, including assigning me a handicapped room due to the fact that I walk with a cane. I was able to enjoy a luxurious bath for the first time in a very long time. My room was clean and spacious and I felt like I was "home". Their maintenance staff was incredible. They are extremely fortunate to have RAFAEL and "SQUIGGY" to tend to the guests' immediate needs. Also, MARISOL made sure that my requests were met with grace and professionalism, and the management should be extremely proud of their Front Desk staff because customer service is not what it used to be in many hotels. I was even able to take the Best Western Shuttle, at Neyra's suggestion, and ANDY was so sweet and even returned my personal briefcase that I had accidentally left on his shuttle. And what can I say about the outstanding breakfast and exceptional service provided by LUPE and his wonderful wife, MARIA. Even the pool and hot tub were a welcome addition to my short stay. All I can say is KUDOS to the owners of this hotel! If all of the Best Westerns were as fantastic and well-staffed as this establishment, the world would be a much better place! I have even told my dear friends that they should just come here for a weekend getaway! I will come back to this hotel any chance that I get and again, thank you for all of your hard work and graciousness in making my stay so warm and welcomed. Muchas gracias and thank you to El Paso for the "Best" Best Western and hotel stay EVER! Most sincerely, DH

    2
    « Watch out for the hot tub! »

    My husband and I contracted a pseudomonas aeruginosa infection from the hot tub in April 2015 (which I just realized I never posted about). If it looks odd, smells strongly, or feels slippery/slimy, please stay away, especially from contact with the jets and breathing in the steam! This suggests the hot tub was not properly maintained, which is unsurprising given how little attention the staff paid to guests (they were mostly chatting and drinking coffee among themselves while we were there). The area is fine, breakfast and rooms are fine, but I wouldn't wish this illness on anyone.

    1
    « Not pleasant »

    Long story short, not a nice hotel. The lobby and maybe the main part of the hotel is nice, but if you don't book with them directly, we used Hotwire, you get placed in a side building of the hotel and our room was not nice, very old, not clean and not pleasant. Black mold in the bathroom, leaking faucet, very dirty vents and nasty carpet.

    5
    « Great Sevice »

    On a recent trip to El Paso, I stayed here for a few days. Upon my arrival I was greeted by Andy who exemplifies customer service and professionalism. I will definitely return. There are several aspects about this hotel that are appealing, that said I would encourage anyone to seek them out.

    4
    « Business Travel »

    Hotel is well setup for business travel being very close to airport and restaurants. The hotel provides free wi-fi and free shuttle that's available for travelers that do not have rental car. Rooms are spacious and clean. The cafeteria serves a hot breakfast from 6:00 - 9:30. After a day at work, there is outdoor sitting area over looking the pool that is great for relaxing while enjoying a cold beverage from one of two bars. The hotel staff is very pleasant.

    3
    « Fine for the Money »

    The hotel was fine. Could use cleaning and an update. For the money it was a fair value. The staff was friendly and helpful. The set up was nice just needs a thorough cleaning. Cable is old (not clear picture) and selection is small. Nothing special.

    2
    « Bad experience »

    Pick this hotel because it had 4 star review . It was the worse Best Western I have ever stayed at. Noisy airconditioner and when you turn it of, the fan continues to blow. Music played from the lounge until 11. Old bathroom and the shower had one temperature, hot. I would not recommend this hotel.

    2
    « Loud A/C Unit »

    Cons: the A/C is wicked loud! Sounds like a big motor rolling into my room. I needed the air because the room was stuffy. The pills are very small. They aren't even a standard pillow and they are hard. Pros: Clean room and nice staff.

    5
    « Great experience »

    While traveling from Connecticut through Elpaso. Checking in we were greeted by Marissa, her kindness and patience with us was exceptional, she was very friendly and was happy to tell us about the local scene. She left a great impression, I would definitely return.

    1
    « Below standards »

    Arrived in room and noticed the room had a bad odor. This room appeared to have not been cleaned with exception of made bed. The bathroom floor was filthy, and walking on the carpet barefoot made my feet black. The light switches had black caked on them. The drapes were in poor condition at best. The valance on the left side had been ripped off and was hanging down and had staples protruding and I pricked my finger. The sofa bottom had been torn out and the coffee table had chunks of wood missing. The lamp shades were hanging crooked and I could never get them straight. The microwave and refrigerator had food splattered inside. The walls were dirty and had paint chipping off in multiple places. What has happened to the standards of this hotel. I have stayed here many times and I must say since being Best Western the standards have dropped way below average.

  • 5
    « Supervisor »

    I stay here every Wednesday and the accommodations are exceptional! ! I feel like I'm walking in my front door when I stay here! ! Marisa always takes care of me and always makes sure my reservations are booked out a month in advance! Thanks Marisa, You make staying here relaxing! !

    5
    « Great breakfast »

    We were here for a family funeral and it is cozy, clean, and the breakfast is pretty good. Filled us up until lunch. Great location. Everything from family's with children to business people, and still a quiet well kept hotel. Would definitely stay again.

    5
    « BW Plus El Paso »

    Very nice hotel. Good location and helpful staff. Hotel has very nice pool area and the yard. Enjoyed my stay there. Good selection of the complimentary breakfast. Coffee was available in the lobby all day long. Room was clean, nice looking and comfortable. Want to thank Jonathan, who was very nice and helpful.

    2
    « excellent customer service »

    The front desk clerk by the name of Mary Franco & Julia Loya is very accommodating & knowledgeable. They answer all my question. They are doing an amazing job. they should be recognized. good location, I recommend this hotel to everyone. have access to restaurant inside the hotel. shuttle bus that will pick you up from & to the airport and also to any restaurant within 5 to 10 miles close nearby from the hotel.

    1
    « Filthy Carpets--Black Feet »

    This was my 2nd stay at this hotel and both times my family had black feet from the filthy carpets. The first time, I notified management so that they could be informed and speak with staff. I told him that I did not want to write a bad review because he possibly wasn't aware. One year later, same nasty problem. Run a carpet shampoo!!

    5
    « Great visit »

    This best western location was compassionate, understanding, and helpful in a time of family emergency. We will definitely continue to come back because it feels like a home away from home. Jonathan thank you for all your prayers. Cristina and Marcos Rayas family

    5
    « Best customer service »

    the room was very clean and the staff was very friendly. Irena was awesome with her customer service. The Breakfast buffet was delicious. Lupe was so friendly with helping out with breakfast. If I'm ever in the El Paso area again I will most definitely be staying at this location!

    5
    « Best Western Plus El Paso »

    Extremely attentive staff and management. They(the staff) are very friendly and helpful. The property is clean and updated. Really nice and professional staff at check in especially "Neyra". The room door does not close properly (sticks) and was left unlatched after housekeeping cleaned. Very good cleaning and room care. The air conditioner did not work on low or medium, only on high but it kept the room nice and cool. We will stay here again on our next trip to El Paso! We will stay here

    3
    « Motel was tired »

    Staff at front desk was exceptional and breakfast staff and food was super. The room was clean but very tired and mechanical condition of the room was in need. There was a huge water leak outside of my room.

    1
    « So much for sleep »

    From the outside it looks very nice. When we arrived we were given the wrong information regarding breakfast.We had traveled over 2000 miles and wanted to get an early start. That information put us off schedule. The ventalation system was loud, the rooms were paper thin. We were woke up all night by other guest coming and going. Kids screaming and crying until 2:30 in the am. I also do not get how they rate a "PLUS" as this was awful. Paper cups instead of glass, 2 small cheap towels. One bar of soap. Just Cheap cheap cheap! For the price we should have stayed at a Choice hotel.

  • 5
    « First Class Service »

    I stayec at and hostef a conference of 60 attendees for my govt agency. The service and banquet presentation was on par with any 5 Star Hotel. Both Mary Garcia and Gabe Barron went above and beyond lur expectations in making this a successful event. Also, we were happy to be there during a Managers Reception. The breakfast was buffet was presented nicely, and the choices were delicious. The outside pool area was beautiful for sitting outside, and enjoying the night breeze. Overall, this location was perfect for our needs, and I highly recommend you consider them for yours. You won't be disappointed.

    5
    « excellent hotel clean »

    very clean well located pool area very nice they had a b-b-q pit for guest use pool clean motel clean staff extremely helpful. was located close to place we had to go to would recommend to my family, friends, and co workers.

    4
    « great place »

    California Best westerns could learn a lot from this place (although there is nothing wrong with Calif Best westerns). This place is in a great location if you are using the airport. Huge nice free breakfast, large rooms, free shuttle (ok you need to tip him but still nearly free) and it was a great price.

    4
    « El Paso Business »

    Only problem I had was there was a restaurant stated on premise under amenities. There is no restaurant on premise currently open. A little disappointed about that. I got in late and was hoping to get a bite to eat, without having to leave the hotel.

    4
    « Good hotel »

    The room was really nice and clean and a little bit cold, beds were small but comfortable , bathroom was clean but the door did not closed very well, breakfast was really good, tv was ok not the best picture on it.

    1
    « Mildew, Wet Carpet Stay »

    Do not stay here at this location, not worth it. The rooms at this hotel are in bad shape and need to be updated. Pool is a chemical bath, looks nice but stinks!!! Lobby looks nice but not used. Finally got but in a better room but very hot for a few hours.

    5
    « Best hotel »

    Front desk staff is very friendly and professional. Housekeeping responded to my needs immediately which is a big plus when I travel on business. Their sales team Mary and Gabe will very helpful in providing us with information and with our group set up. Highly recommend this hotel for meetings and events.

    4
    « Driving through and needed a room »

    My 13 yo daughter and I decided to pull off to get gas at Costco and then decided to look for a room for the night. First we pulled into the nearby La Quinta, but the area seemed run down and not safe so we drove over to the BW. I had already checked rates on my phone so when I got to the front desk and was told their rates were $35 higher and they wouldn't match the rate, I sat in the lobby and booked through Expedia. The hotel was adequate with a nicer than average pool area and outdoor lawn area. The room was small and felt kind of dark since the only window looked into the hallway (it looked like all rooms were like this). Our room was clean for the most part, quiet enough for a hotel next to I10, and the breakfast was good.

    4
    « Great staff, great amenities for the price, comfy beds »

    I stay at this hotel on a monthly basis. The beds are extremely comfortable, the staff is friendly and there are enough amenities to keep you occupied. Breakfast buffet in the morning is awesome. And if you bring your dancing shoes....there is a pretty cool bar downstairs on the Weekends......

    3
    « Ok »

    The room is not much more than ok. The bed was very comfortable. The curtains did not completely close so the light from the pool shined through. I would stay by myself but not with my family. Needs updating but great location by the airport. Close to expressway.

  • 5
    « BBQ Pool Weekend »

    I rented a room for the weekend for my daughter to enjoy the indoor/outdoor pool at Best Western Plus.It was great to see how friendly the staff was and they have a great courtyard to grill and couches to enjoy the outdoors. The beds are comfortable and we had a great time.

    5
    « Nice Relaxing Stay »

    This hotel is so conveniently located, you just can't beat it! It's situated right next to the freeway and airport, so there's no hassle getting around. Rooms were very well kept and clean. All of the staff I came into contact with were very friendly and courteous. Breakfast was great! The pool area was very relaxing and there are even fire pits which were great to hangout around at night. I will definitely be staying here again next time I visit!

    5
    « Awesome hotel »

    This hotel is one of the friendliest hotels I ever stay at. The front desk staff are so professional they will help you in all your needs. The courtyard area is so beautiful I enjoyed being at the pool it was so relaxing. I will recommend this hotel to everyone.

    5
    « Monica R and Kenny M »

    Had to fly down from Seattle and after a long day of travel I didn't want to go out for dinner so I went down to the bar. I had a burger made by Kenny M who came out to say hi and see how my food was. I had a couple of local beers that Monica R was very knowledgeable about. It was a nice way to end a long day of business travel.

    5
    « Great Atmosphere »

    When you walk in to the lobby, right away you will be struck with modern updates that have been done. The hotel staff are incredibly attentive and caring, and jump at the opportunity to help with any special requests. The room was great, the pillow top bed comfortable, everything worked perfectly and it was clean. The gym is great and have a wide variety of free weights and machines to get a great workout in. Breakfast is the best of any hotel I have ever stayed in, great selection ( I like the breakfast burritos). Overall a great night's sleep, and for me that is the most important.

    5
    « Awesome »

    Only stay here if you like great customer service and clean rooms, cause that's what you'll get here. Also, great convenient location. Everything you want is accessible from here. Did I mention the great customer service? Definitely check it out. You won't be disappointed.

    5
    « Great spot for fun and relaxation »

    This is a great hotel situated near the airport, so if you have an early flight, you're not more than 5 minutes away. You can even grab a Starbucks coffee on the way out, since there is one no more than 100ft away. Teddy's is a great little spot to have a few cocktails with some great music and dancing. The rooms are very nice and updated. The comfort of the beds is amazing! Where can I buy one of these mattresses? And pillows?! They've got plenty of meeting space if you're in need. An inviting pool I didn't have the opportunity to try out. Plenty of parking. Close proximity to some great restaurants and a couple of malls. The staff is amazing and very attentive to your needs. Great job, Best Western Plus on making my staycation an enjoyable one!

    5
    « Family Reunion »

    I went to visit family in El Paso and stayed at the at the Best Western plus. The front desk staff took great care of us. They are great with kids and pets. The pool is great. The rooms are very nice and clean. Next time we are in El Paso this will be our only choice. See you soon!

    5
    « Amazing Breakfast & Stay »

    Incredible staff, catered to our every whim, let us stay at pool after hours. Julia, Mary & Juleen from the front desk were especially attentive. The Burger Theory restaurant inside the hotel was wonderful, their breakfast was awesome, our waiter Rafael Amaya was amazing, the chef Mohammed must have trained at one of the top culinary schools in the country.

    5
    « best western »

    I went to stay at the Best Western Airport and had a wonderful stay. The staff was so friendly and very helpful. When in El Paso again this is were i will be staying. Hands down one of the best trip so far this year.

  • 3
    « Checkin staff not too helpful. There is only 1 elevator that serves this large hotel. »

    Overall not a pleasant stay. Room was not particularly attractive. Staff not too helpful. This is an older hotel and needs a serious makeover. We booked online and Priceline showed the hotel as being a 3 1/2 Star Hotel. I don't think it's anywhere near 3 1/2 stars.

    5
    « Only 2 great things in El Paso »

    Besides touring the Huerco Tank Park, this hotel was just about the only good thing about El Paso. Great swimming pool, nice bar and great disc jockey who will play music even my husband danced and hence created a wonderful night full of dancing, and not to forget a very good, generous hot/cold buffet. There was a defect with the ventilation, but the good so outweighed this that will be fixed.

    3
    « Just o.k. »

    Property is very average. Did not get told that a room only gets two breakfast tickets even though it is booked for 4 people! The pool area is nice but not monitored at all - so have to go in and ask for towels and no one is concerned about people drinking glass bottles of beer in the pool! No supervision at all. Also, smoking is allowed in the pool area which makes it very uncomfortable breathing conditions!

    5
    « Great location great satff »

    I was pleasantly surprised at how nice of a best western plus this is,the night club Teddy's they have seemed pretty happening and the breakfast was a complimentary good spread. Will definitely stay here next time I'm in El Paso . Rooms were spacious and seemed like they were upgraded.

    5
    « a moment for r&r »

    I get a good feeling when I come in the door and am greeted by the friendly staff. registering was so easy and prompt. walking into a nice clean room , is so relaxing. checking out was also very fast and courteous.....

    5
    « Very nice hotel »

    I was in El Paso for a business trip and stayed at the Best Western for 4 days and I had a real nice stay, for me it's real important because I travel 2 weeks are of the month and being away from home is hard and everyone there were friendly it was like home away from home. I'd an awesome time.

    5
    « Best hotel »

    We had a wonderful time at the Best Western this past weekend, their swimming pool is soooo nice the rooms are real nice and clean, the stuff real friendly and helpful...My family and I will stay there again when we go back to El Paso.

    4
    « Memorial Weekend »

    I was really disappointed that the front desk lady said that the best taco place was el tacotote or taco cabana :( However, the club in the hotel made my stay alot funner. Who would of thought that the club was going to be a good time. I will definetly stay there again.

    5
    « Everything was Great! »

    From Check in... to Checkout everything was perfect! Our Room was clean, centrally located, we had not problems. Enjoyed breakfast... which is not alway easy when traveling with my Granddaughter (she was also please with everything.)

    5
    « Excellent Service »

    The desk clerks, maids, maitre d, bartender, all went out of their way to insure a pleasant stay. The pool area and courtyard were well maintained and fun to use. There were two large gas grills in the courtyard.

  • 5
    « Business Stay »

    This hotel is top notch if you want a nice hotel that won't break your budget! The hotel is so close to many restaurants and stores even walking distance if you choose. The pool and hottub is a beautify way to unwind after a stressful day at work or traveling. I love the outdoor fire pit to relax and catch up your emails.

    3
    « Bad odor in our room; Not what we expected for a BW Plus.. »

    We had a short stay; wasn't bad but we had a REALLY BAD odor in our room. It was fine when we got there but my bf and I woke up around 2:30am and there was a horrible smell in our room. It smelled just like sewer. I just sprayed some air freshener and we went back to sleep but it was HORRIBLE! Everything else was okay. Staff was nice, room was decent.

    5
    « Great location and great staff! »

    My husband and I stayed at this hotel couple of days ago and let me say that it was a great experience. All the staff very courteous with positive vibes and always willing to help us on finding directions. We loved that the location is very convenient it's not only close to the airport, to good restaurants, bars, shopping centers, and even medical centers in case of an emergency. We really want to thank all the staff for the great service especially to the young lady Marisol. She was very helpful on giving us recommendations of places to visit during our stay. See you soon.

    5
    « A few days in El Paso with my family »

    Hello I stayed there a few days ago and they have the best customer service! The lady in the from desk Marisol Nogueira attended me and my family with all the respect possible . She was very helpful and showed us around the hotel. My stay was very pleasant and will definitely be coming back with my family. Thank you

    2
    « Good location, hotel is "so-so" »

    This hotel has a very strange layout which where my room was located, made it very difficult to get a luggage cart to my room, and when I did finally get to my room, the luggage cart wouldn't fit inside of my room. None of the TV channels were clear, all had some sort of "static". The pictures on the website make this place look really nice and looks are indeed deceiving in this case. The rooms are small, and partially "updated". Plumbing in my room sounded like it was about to explode. Towels need to be "updated". They are dingy and rough. Pillows are extremely uncomfortable. Bed was ok, but I didn't sleep well at all. The website also indicates there is a restaurant inside of this hotel. There is not. The only saving grace for this place was the staff, all of which were extremely friendly, helpful and professional. I have stayed at many other hotels in El Paso, all of which didn't offer the state rate for this particular trip which is why I ended up here. I won't be back.

    5
    « Nice Hotel! »

    I recently stayed at this Best Western just for one night and was very impressed! It's a good location. The rooms were clean and nicely decorated. The free breakfast was very good, and lots of options. I was most impressed with the pool/hot tub area, it was the most fancy pool area of this type of hotel, very nice, I was very impressed! In the pool area, there is also a game room with a pool table, foozball table, TV, etc, we didn't utilize that but it would be a great option for kids. In the center courtyard area, there's also some nice seating areas with bbq grills. It's obvious they've done ALOT of remodeling, especially the pool area and the exterior of the hotel and it's very well done. The only area I saw that needed some improvement was the bathroom of the room, it's just a little dated, but still very clean, but I'm sure with all the other remodeling and redecorating they're doing and have done, I'm sure it's on the agenda soon. All in all, it was a very nice hotel and if I had to stay in El Paso again, I would definitely stay at this Best Western!

    5
    « yes! »

    Yes!! It was as I already said very good. I already said that Mary was very helpful and the location was good. I already made out he survey and I do not have much else tosay so please let me go. humor

    5
    « Two Night Business Stay »

    I'm very pleased to have made the decision to spend the last two nights at the Best Western Plus Airport in El Paso. Hotels have always been expensive here. This is a great value. This older property has been nicely updated and improvements continue. The exercise facilty is unexpectedly well equipped and very nice and the breakfast buffet is outstanding.

    2
    « one night stay. . . »

    . . .turned in to non night stay! very dated place. over $100. 2 stars for the clerk Marisol - she was nice - only able to give us one bottle of water - room was horrible - toilet didn't flush, door didn't lock - there was an old dirty towel left on the chair (first thing we saw when walked in room) - maintenance would take an hour to fix lock - offered to move us to another room located in the back which would of caused us to take everything back to the car and start all over again! not worth the time or the stay at all! got our money back and went across the freeway to Homewood Suites and relaxed for about $20.00 more. this is the worst best western ever - maybe because holiday inn was built in the 60s or 70s? I don't know.

    4
    « Great breakfast staff! »

    The staff that runs the complimentary breakfast bar made this whole stay a pleasant experience for me. It is clear that they truly care about the customer - and creating a positive experience. This is a GREAT way to start the day while working in El Paso.

  • 5
    « Great n Fun stay »

    Had a great stay. The pool is a great to lounge around, nice very clean room and wonderful staff. The breakfast was awesome. Teddy's was fun place to hang out. Will be back soon. I would recommend this hotel to everybody. Also a allowed us to have a dog stay with us.

    4
    « Nice courtyard »

    The room decor was nice and appeared clean, however, we found a water bottle from a previous guest, so.... The electrical circuits were overloaded and the bathroom was in need of repairs. The courtyard and pool areas were really nice with fire pits and a grill. I would recommend this hotel as our overall experience was good.

    5
    « Really really thank the hotel so much »

    I'm really really thank the hotel so much to take a lot of searching to find my lost phone out, and the hotel also kindly to inform me this good news. I like this hotel, the bed of hotel is really confortable! The breakfast is also good,& healthy. It's quite to have a good dream when I stay inside the room. We also love the fevor of coffee that hotel provided. So in the future, when we come back El Paso every time, we'll still choose to stay at this Hotel.

    4
    « best western el paso »

    nice hotel very conveniently located if you are needing a hotel near the airport. Shuttle service runs even at 1:30 in the morning (although we did not use it because the rental car agency actually stuck around for us). Parking lot is a little crowded, but there is a nice bar on site! yet the rooms were quiet enough

    4
    « There is a lot to love here ! »

    The not so good: you need to point out to management stuff you find wrong immediately. The more of a squeaky wheel you are the better your stay. I got some attitude from one of the breakfast waiter ladies and I made pointed this out to management and also some trash around the pool areas that should have been picked up a long time ago. The good: the rooms are ok, the free breakfast was good other than the attitude, the internet was great. The great: next to freeway and to many great food places, a dance place at location, a bar at location, a pool table there as well, I really loved the pool area setup and the small indoor/outdoor pool (it was really great for just about anyone). I liked it.

    4
    « VERY CLEAN! »

    the appearance going into my room was not pleasant, but once I entered my room, I could feel the cleanliness. My sheets were true white and pressed, towels smelled clean, well dusted room, clean TV Remote, nice view from the King Room I stayed in, bed was comfortable. I would stay here again.

    3
    « Spring break vacation »

    We stayed in several hotels over this vacation, this location was just ok, i felt for the price we paid the bathroom door should have shut and the vent in the bathroom should not have been hanging down. The staff was professional and courteous, the hotel needs an upgrade, and be prepared, there is a club attached to the hotel with loud music blaring and a lot of hallway traffic until the am.

    2
    « Stay at Best Western El Paso Airport »

    This hotel did not live up to our previous excellent experiences with Best Western hotels. The shower head was broken and sprayed water all over the bathroom. The TV was of poor quality and the strange way the controls worked was not explained to us. It was decent, but not commodious the way we have come to expect of other Best Western hotels

    4
    « Good value »

    I generally prefer hotels where the windows can be opened. This hotel doesn't offer that but I had a good stay anyway. It is a well managed hotel with clean, quite rooms in a very convenient location. It has a fun fountain in the pool for kids, a good gym (with a C2 rowing machine :-))), and a broad range of breakfast choices... All at a fair price. The rooms and courtyard are remarkably quite given that the freeway is so close by. I had no highway noise at all in my room.

    2
    « Giant Cockroaches »

    after checking into my hotel room I was sitting on the bed when a 3" cockroach came out of the vent and crawled down the wall. i took a picture and killed it with a towel. I went to the front desk and showed it to the front end manager. She apoligized and told me this is a older hotel but they have sprayed, she then handed me 2 free drink tickets and told me she would take $10 dollars of my $139.00 rate. The next morning after killing its little brother I went to take a shower and there was no hot water and I mean none. There are Much better hotels in the area and i will never stay here again.( I am an Elite diamond Memmber)

  • 5
    « Very Pleased »

    Great hotel to stay in. The beds were very comfortable. The staff was pleasant during check in as well as out. The breakfast was great and plentiful! We will definitely come back to this hotel and hopefully get to enjoy the awesome looking pool the next trip!

    5
    « Great amenities and good location »

    Traveling with a group, they offered a group rate, breakfast buffet with yogurts, fresh fruit, eggs, hash browns, meat, pastries, cereal, coffee, all included in the rate. Indoor/outdoor pool areas were nice, not huge but nice seating areas with fire pits. Very close location to outdoor mall, restaurants, and airport. Very close to the freeway but did not hear any noise from neighboring rooms or the freeway. Workout room was smaller but had all updated machines and equipment. I would recommend this hotel, doesn't have a fancy appearance but very nice pluses.

    5
    « Last night of a 2 week vacation »

    As we are heading home from a long trip which includes family get together, laying a parent in his final resting place and sightseeing we ended up here. I am so glad we did. The place is gorgeous with it's courtyards of flamed centerpieces and a 1/2 covered and 1/2 outdoor and let's not forget the whirlpool. Being a bit small, it is perfect for me. Upon arrival the room we wanted wasn't ready but the management had a better one on the 1st floor that was ready. Sorry about the blurry pictures, but you get the idea.

    3
    « Persnal »

    Liked everything about the services provided and the staff. Thought the room was small and very basic. Really didn't like the fact that the only window in the room looked out into the hallway, made the room very noisy and dark.

    3
    « Best Western, El Paso »

    Although the location is identified as a Best Western Plus, i my opinion it does not meet the standards of a Plus site. The physical location does not meet the standards of the other Plus location I have visited.

    3
    « Affordable and clean room »

    An older hotel, but clean and had everything we needed. King Bed, TV, coffee maker, washing facilities ($2 per load to wash or dry). Nice large outside area, fire pits, well lit. It has a restaurant (Sushi Bar) so went out for Mexican food. They allowed us in our room 2 hrs prior to check in which we really appreciated,

    4
    « Business Travel stop »

    Nice and clean property given the building's age. Community areas and rooms clean and neat. Location is right off I-10 and convenient to the airport, restaurants and shopping. Breakfast is not advertised as part of the hotel stay but the front desk staff did give me a voucher when I asked. The courtyard is a neat area with a half indoor/half outdoor pool as well as gas fire pits and sitting areas. Overall a good place to stay with children.

    5
    « noisy room »

    The hotel was right on ,but I did have a problem with the noise. it was very hard to sleep or lack off. the rest of the hotel was great, the room was spacious, clean. The next morning the breakfast was excellent. Very good and had a good variety of breakfast items. I also loved the airport shuttle to and from the airport

    4
    « Good Stay »

    Overall it was a good stay. Would return if we go back to El Paso. Close to where we needed to go and a straight shot from home to hotel. Beds were comfortable and the breakfast was awesome. Plenty of things to chose from. The gentleman in breakfast bar was very attentive and friendly. Check in and check out was easy.

    1
    « Impossible to Sleep »

    We thought this hotel was pretty good when we arrived. It's clean, the beds are comfortable enough and the bathrooms are big. But, as it turns out, the bar plays music so loud we can hear it clearly in our room. It's impossible to sleep. We called the front desk and were told that there's nothing they can do, and it'll stop at 1:45. AM. We'll be leaving after tonight.

  • 2
    « OK - Just for one night! »

    In preparation for an early flight, I hastily booked here and it was just barely acceptable. Upon arrival, I waited at the front desk while the clerk chatted with friends; it was clear that my presence was a nuisance throughout the check-in process. I booked through Travelocity, which the clerk notified me meant that breakfast was not included. The small room smelled like cigarette smoke (it was a non-smoking room). The balcony room that I booked featured a view of filth and uncompleted construction projects (see photos). There was loud music playing in the pool area; we called at 10:30pm and they promptly turned it off.

    4
    « Hallway carpet needs cleaning »

    the room was very clean and the bed exceptionally comfortable but the hallway close to the pool needs vacuuming. The free hot breakfast buffet was quite good but had the same foods for 3 of the 4 mornings I stayed. The free internet was good. The check-in was slow - having only 1 person available. The indoor/outdoor pool was warm but it was only an outdoor pool with an overhang for part of it.

    5
    « Great Stay »

    Nice hotel, great pool and breakfast buffet has a good variety of healthy food. The Buffet manager went out of his way to look after all of the patrons. Our room had a king size bed and it was very comfortable . Everything was close by, ie : airport, university and freeway. Would definitely stay here again

    3
    « Okay for Families »

    This hotel is a great bargain for families on a budget - but not for a business traveler. The bed was comfortable and the bathroom was spacious. Just not enough power outlets in the room. And the air conditioning/heating was difficult to control.

    4
    « Clean, Comfortable, Convenient »

    I was only staying in El Paso because I had a flight the next morning, so I wanted to stay near the airport. The room was clean and comfortable. The hotel is close to the airport and at least one good restaurant.

    5
    « Best Amenities and Relaxation »

    This hotel has all the best amenities including pool, fitness room, gameroom, and onsite restaurant and bar. No complicated policies for check-in, check-out, wifi, breakfast, or debit cards. Just book, arrive and relax!

    2
    « Misleading Promises »

    The Best Western PLUS El Paso Airport Center in El Paso, Texas is a large, impersonal facility with an unfortunate attitude. The registration desk staff seem undertrained in customer service and relations. They seemed to prefer to be invisible. We would not have stayed there a second night.

    1
    « Filthy »

    Room #145 at Best Western Plus El Paso Airport. Filthy. I killed a cockroach that came from down the bed. The shower head was broken. A hole in the bathroom, which could not be well covered by a square cover, showed inside some dead coackroaches and mouse traps. The ceiling of the bathroom showed signs of heavy mold. The room had cigarrette smoke odor. TV programming not HD. Noisy A/C. A really bad experience. Thankfully the nightmare was only for one night.

    2
    « Difficult hotel to review »

    Public areas were nice. Hotel rooms were not. Full breakfast was appreciated. Lobby was always clean. Patio, pool and jacuzzi should have been cleaned more frequently. The hotel rooms did not, in my opinion, warrant the "Plus" designation. The lobby and public areas did warrant this designation. I won't stay at this hotel again until hotel rooms are remodeled - new carpet, bathroom walls, chairs.

    3
    « Mostly updated »

    It looks nice from the outside and my room has a lot of updated amenities including a very nice big widescreen TV. A few touches are still missing including the fact that the AC is very noisy and bathroom ceiling is extremely old. Overall very clean and the pool is extremely nice. Nice location.

  • 2
    « Old hotel - new name »

    Our family was visiting El Paso and stayed a couple of days at this hotel. The room with the two queen sized beds that we ordered had the smallest queens I have ever seen. So we asked for a room with a king sized bed and were given a room for a handicapped person that had been altered to meet the needs of a handicapped person. This didn't suit our needs so we were once again back to the front desk to ask for another room. The room was dirty, there were stains all over the carpet and I got stuck twice in the bathroom because the door was coming apart. A taxi driver told us that this was an older hotel that had recently been renamed. Their breakfast buffet contained a lot of unhealthy foods and very little healthy - fruit was almost non existent and if you didn't get there early you were out of luck in getting a grapefruit. We are Best Western members and were very disappointed with this hotel. It badly needs an update.

    3
    « Nice place but a little outdated for the price »

    I stayed in one of the older rooms on the backside of the hotel. The hotel only has elevators in its newer section by the sushi restaurant. Where I was placed the carpets and we're worn and badly needed to be replaced. The room was spacious and clean but the Do rates were the same as the rates at the Hilton. This hotel is just a bit overpriced, in in my opinion. The breakfast offered was wonderful. It's choices ranged from the normal pancake breakfast fare and included choices that you would only see in El Paso. I did love that.

    3
    « Keep your map with you, and don't forget your tip money for breakfast »

    We almost exclusively choose Best Western, and whenever possible a Best Western Plus. This hotel is "plus" in the sense that it has a large courtyard, outdoor grill, swimming pool, whirlpool, and game room. This was the day I chose to do laundry, and I thought I was going to lose my mind. Getting to the laundry room from our room involved a key entry to cross the courtyard each time, or a walk all the way to the front and then over to the other building. They will give you a map when you check in, and I suggest that you keep it with you, although I'll admit that you may very well be smarter than I am. At a previous Best Western stay, on a previous road trip, we were told by the woman caring for the exceptionally nice breakfast area that Best Western prohibited tip jars, and I don't ever see them. At this hotel, they will give you a little card to take in for your breakfast, and the card makes mention that tip is not included. There is also a large sticker on the buffet "Gratuity is not included. " The whirlpool wasn't working the day we were there, but everything else was in good order. The room was clean, the bed was comfortable, and we felt safe.

    5
    « GREAT STAY!!!!! »

    I came into town and was immediately rushed to the hospital for emergency surgery. Afterwards I was totally alone and not well in a town I never visited. This hotel was so comfortable and clean AND the staff were total angels. One of the hotel clerks (Marissa) even went and got my prescriptions filled when I could neither drive nor stand. They made sure I had every comfort that I would have in my own home. Every person was attentive and brought me things when I could barely stand up. I travel often but this hotel staff I will never forget. I am eternally grateful.

    3
    « Old but comfortable »

    This hotel is a bit old and looks a little worn from age. The bed was comfortable, the breakfast was awesome. We had the pleasure of having 60 rooms occupied by the French Air Force and they still managed to keep our room clean and the food plentiful. The only drawbacks were the lack of a microwave and no space to put toiletries as we were placed in a handicapped room.

    4
    « A Great Airport Hotel »

    I stayed 2 nights and used the shuttle for pickup, return and dinner restaurants. The staff is great and the property is newly renovated. The restaurant has a good breakfast and it's a Sushi restaurant after that. I don't do Sushi and there is no water near El Paso. There is a private club attached. The bar seems like an afterthought and is small. The bright side is the bar tender is acquainted with a hooker that's on property.

    5
    « Annual fund raising event for the first time at this hotel. »

    This was the first time the event was held at this hotel. From the planning stages to the set up to the event itself, everything was done first class. The staff was outstanding, the accommodations of 20 guest rooms was excellent. We will definitely make this our hotel for our annual events in the future.

 

Getting to the hotel ...

All directions
·From: I-10. exit Airway Blvd. and head north to hotel.