BEST WESTERN Plus Rio Grande Inn,  Durango

4.0/5  - based on 761 guest reviews.
400 E 2nd Avenue, 81301-5602, Durango, United States - See map
+1 970 385 4980 +1 970 385 5152

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Complimentary continental breakfast
    Complimentary continental breakfast
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TripAdvisor Traveler Rating
based on 762 traveler reviews
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Welcome to the BEST WESTERN PLUS Rio Grande Inn! Located only 1. 5 blocks from historic Downtown Durango, you will find the Durango Silverton Narrow Gauge Railroad, a plethora of local restaurants and night life, stunning art galleries, and unique shopping. Once you arrive, you may leave your vehicle and enjoy our beautiful historic downtown. The property has 102 beautifully appointed guestrooms all equipped with microwaves and refrigerators. Additionally our indoor pool and hot tub are open year round for your enjoyment. Each morning we offer a complimentary hot breakfast and complimentary cocktails at happy hour every evening. If you want to get out and see some of the most beautiful scenery in the US, you can drive North, South, East or West and you will find a variety of gorgeous landscapes to add to your memories. No matter what time of the year, whether business or leisure, our attentive staff is here to make you feel at home while you are away!

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Room 1

Guest reviews


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based on 762 guest reviews
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Excellent
 
369
Verygood
 
231
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97
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43
Horrible
 
22
Business Business 72
Couples Couples 279
Family Family 259
Friends getaway Friends getaway 72
Solo travel Solo travel 29
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Rio Grande Inn,Durango
  • 4
    « Great Hotel and Location »

    I was on a 16 day road trip (Sep 2015) and decided to go to Durango as I liked the name and was close (ish) to Mesa Verde so I picked this hotel as it central. Once I checked in and was notified that there were complimentary drinks available at the bar so I went to my room, dropped my bags off, freshened up and off to the bar I headed. The complimentary drinks are only available up until a certain time hence the 'urgency'. The two girls behind the bar were lovely and filled me in on Durango history, the railway line (which I didn't know about before I turned up) and the places to eat and drink in town. Anyway, back to the hotel itself. My room was great, clean, airy and spacious. I had a partial concrete wall as my view but that didn't bother me and room was still light. The indoor pool looked very inviting but due to my late arrival and bar visit, it wasn't utilised! The hotel is a few minutes walk from the Durango and Silverton Railway station and the main street where the restaurants and bars are located so, for me, is an ideal location. A standard issue buffet breakfast was included and there is also plenty of parking. I did go and book the railway trip that evening and tried to extend my stay but there weren't any vacancies available, which was a shame. Durango is great a place and the trip up to Silverton is worth the visit alone but there is more to the town than just that and this hotel helped on making me want to go back. If you do stay here I recommend T's Smokehouse and Grill which is just around the corner. Enjoy :)

    5
    « BW Rio Grand Durango »

    I like this hotel, have stayed here many times. Free drinks, free breakfast, walk to main street, how can you go wrong. Like many if not most hotels in Durango it shows a little age but generally well maintained. Friendly staff, nice pool, I like the balcony rooms.

    4
    « Great rooms »

    The rooms are comfortable clean and well light with plenty of coffee and a very friendly staff however I would give this 5 Stars if the breakfast had been a little better definitely a good hotel worth staying at

    4
    « Cousin Colorado »

    We were on a 5 day weekend drive and got a room here. They seem to have rooms more readily available than the historic hotels in Durango. Service was fine and the room was fine as well. Pool was being repaired, but wasn't an issue for us. It is convenient walk to Main Street.

    4
    « Nice place - Pool Area Closed October 2016 »

    Overall, I liked this Best Western. Nice Manager's Welcome cocktail hour, friendly employees, excellent breakfast, nice shower, and comfy beds. My only real problem is that the pool area, including hot tub, were closed for renovation. When I booked the room on the phone with the front desk person, I wasn't told this. We were on the road all day driving. I wanted a hot tub to soothe tired muscles. I could have booked at one of many hotels in Durango. We paid more here because of the advertised pool area. Cable TV didn't work in our room, but that was quickly solved with a move to another room.

    5
    « All the amenities »

    We always have a good stay at Best Western hotels and this was no exception. The staff are helpful, the comp breakfast is good, the room is comfortable, and this hotel is within walking distance to lovely downtown Durango. We had a wonderful time.

    4
    « Great Location »

    This Best Western is next to an off ramp of I40 and about 2 miles from I25. It was an easy walk to the ABQ Trolley and, if you enjoy a stroll, walking distance from Old Albuquerque.The room was just what you would expect from a Best Western. One word of advice...if you order from the $6.00 breakfast, the meal is free. If you order from the regular menu, it gets pricy.

    5
    « Motorcycle trip »

    Nice motel with all kinds of restaurant choices close by. The receptionist at the desk was sick with a head cold and you could tell that she was under the weather and she went way above the norm trying to help us and making sure that our accommodations were what we wanted. If I make it back to Durango, this motel will have my business.... PS A real good continental breakfast as well

    4
    « Great Location! »

    You can't beat the location of this hotel! It is within walking distance of the main street in Durango with lots of restaurants and shops. It is also close to the train station for the Durango and Silverton train. The staff was friendly and helpful. The rooms were a bit dated but still clean and comfortable with refrigerators and microwaves. There is a nice indoor pool and hot tub. The manager offers two free cocktails each evening which everyone seems to enjoy. My only complaint is the small restaurant where complimentary breakfast is provided. While we were there, three bus groups were also staying. The room was way too small to accommodate all the people who were leaving early in the morning. Not only was there not enough room to sit down, they ran out of coffee and food. Other than the breakfast problem, it was a fine place to stay in Durango.

    5
    « Wanted to be close to the stream train ride »

    We asked for and got a great location for access to the Durango and Silverton Steam train ride. Close to many shops and restaurants Nice room with a view of the mountains. A/c was noisy but as it was good weather. We just turned it off Managers drinks were great, spoke to lots of different people, a good social time, would definitely come back. Spa was nice, washing machines free. Front Desk staff very helpful

  • 5
    « Great night stay »

    Our yearly trek to Colorado to welcome the Fall and we again stayed at our favorite BW Hotel. This property feels like home and the rooms are comfortable and the staff is top drawer. The 2 free cocktails each evening are a fantastic bonus after a fun day in one the most beautiful places on earth. We can walk to many restaurants and shops in the heart of Durango. Fantastic hotel for the family.

    2
    « Not the best Best Western »

    First off this is not the easiest hotel to find, then when we walked in we one heard three people saying when they went into their rooms they were already occupied. Not a good first impression. For the price we paid for three nights, it was definitely not worth it. The room was in serious need of updating. Did not seem very clean to me. When we came back from dinner and went to our room. They had no lights on in the hallway. It was a very uncomfortable feeling. I complained twice to the front desk and they still never got turned on. Also every time I asked a question it was like I was inconveniencing them. Seems as if the hotel lacks management or they just don't care. Too bad, Durango is a great town with so much activity. I'm sure I well be back next year but I can tell you I will be looking for different accommodations.

    4
    « Great location »

    We stayed one night here whilst on our road trip , the room was fine if a little dated. Most of the rooms were accessed from the main atrium which included the pool so there was a chlorine odour floating around . Breakfast was thrown in for us , it was basic but fine . Staff were very friendly . We managed to park ok but it did look as though places were sparse . The best thing about this hotel was its location , right next to the steam railway station and just a few minutes from bars / restaurants .

    4
    « Good value, plan ahead for a better room. Great pool! »

    Weren't sure of our itinerary so waited til midweek to book the room. Glad we did as there were liimited rooms in the town. Definitely recommend planning ahead---we didn't get a balcony or ground floor room, Our room had glass doors to the hallway, almost wonder if it hadn't been a party room??? Anyway only stayed one night and it was clean, quiet, with a great pool, Manager's happy hour generous with the drinks but breakfast ended too early to sample.

    4
    « Good Choice for Durange »

    This is not an upscale hotel but it is fun and clean. My room had everything anyone could possibly need including ironing, microwave, refrigerator, coffee/tea maker, hairdryer, comp newspaper, in-room safe, free wifi. It is close to everything and less than a 5 min. walk to the Silverton & Durango train station. They don't have a restaurant for dinner, but there are many within walking distance. The shocker for me was a coupon when I checked in that gave me SEVEN FREE DRINKS at the bar; I was only there 30 hours. :)

    5
    « SC Honeymooners love Durango »

    This is a great place to stay in Durango as it is quiet and has balconies to let in the fresh air. Our room had a beautiful view of the mountains We also had a jacuzzi in the bathroom which was nice. We had breakfast free in the hotel and two drinks per day.

    4
    « Great Staff »

    The staff at this hotel provide a stellar experience, although the breakfast and the workout facility are lacking, the rooms are clean and comfortable. It is a great location as well. It is close to downtown and many nice restaurants.

    5
    « Consistent Product and Service »

    We stay with this hotel each time we come through town, and while the rooms are clean and the breakfast selection is good,my favorite thing about this place is the wonderful staff. They are very personable and makeour stay seem like we are visiting family.

    5
    « On our way to train ride »

    This is a very nice hotel. Just off the main area of Durango. Walking distance of the down town. Many nice restaurants in the area. They have a great happy hour with free drinks and snacks. Nice pool and great rooms.

    2
    « Good location otherwise not so hot considering it's a BW Plus »

    Our tour company booked our group here and the tour director warned us that the hotel is dated and scheduled for a winter renovation. Small entry and the center where there should be a common area is a swimming pool and hot tub so there is no common area to wait for our tours or breakfast and there's a strong chlorine smell. Very small area for breakfast, small breakfast buffet selection and bad coffee. No restaurant and small snack and incidental supply. Our room faced the outside but it was still dark and gloomy and small. Of course the yellowish walls did not help. Only plus is that it is very close to train station and historic downtown. Other hotels are a bit further away from downtown. I would recommend staying here after it's renovation and some positive reviews on Tripadvisor.

  • 5
    « Great place to stay within walking distance of railroad! »

    Good location and wonderful happy hour. Pleasant staff and clean room. No complaints! Breakfast was decent. Wonderful balcony-ask for room 205! Parking good but get there early. Good wifi. Would definitely stay again!

    5
    « Don't Dodge This Durango Hotel »

    This hotel was recommended by a friend who lives in Durango. We loved the location - walking distance to downtown! Friendly staff. We reported a light bulb missing above the sink and it was fixed immediately. Lots to choose for breakfast, but the space was small. Turned off by the long lines for the Manager's Happy Hour drink special. A little pricey, but we enjoyed our stay.

    2
    « Definitely not worth the money and better places are in town »

    I booked a suite there and on arrival found it to be a bit shabby. The room smelt stale and damp so obviously hadn't been used for a while. Don't bother trying to have a bath! The water took nearly an hour to fill and was cold at the end. Next, the swimming pool. On our second day after touring the Mesa Verde it would have been nice to have a swim but couldn't get near it for residents having the free cocktail party. The breakfast was awful! cheap hamburgers, eggs and bland coffee all in plastic utensils. As if that wasn't enough the racket from the air conditioning was deafening. I paid $600 for two nights can't believe they had the cheek to charge that. Even the receptionists looked fed up with it all! Avoid if possible.

    3
    « noisy »

    Nice place to stay if you do not mind getting up at 5:30 am every day. They have a lot of tour buses. We were awaken every morning to the people of the tour groups getting breakfast and talking in the center pool area every day we were there. I paid a very high price for rooms and was told that is were your room is and we do not have anywhere to move you.

    4
    « Anniversary weekend »

    Nice, clean hotel. No issues other than slow flushing toilet. The room where breakfast was served was a bit stuffy, needed some air flow. Great location!! The breakfast and happy hour was a nice addition and the staff was quite friendly. The frontdesk staff was pretty indifferent upon check-in and quite friendly and helpful on check-out.

    2
    « Don't stay there, poorly managed »

    Rooms, not worth the price. $99. would be about it. Breakfast was a JOKE. One person to handle two buses and a car club all leaving at 8:00 AM. They ran out of food. Rooms have a view of cement walls. Had to move rooms, gave us the worst rooms until we complained.

    1
    « Absolutely awful! »

    We were here on a bus tour. Having stayed in many best westerns on this trip, this was the worst! The rooms are dark and dreary! The bathroom mirror was difficult to use and had one sink. The rooms definitely need updating. The "bar" looked like a 1950's luncheonette. On the bright side there's free wash and dry available. We were happy to leave!

    3
    « Good Location »

    The location is really good, an easy to walk to anything downtown, nice complimentary cocktails at night, pool and hot tub area is very nice and the breakfast was really good. Not the "best" Best Western we have stayed in, beds were not very comfortable, sheets were rough and thin, toilet seat almost fell off and a leg on the patio chair was very loose, which we did let the front desk know. The private patio was nice to sit out on and enjoy the summer storm that rolled in.

    5
    « Wonderful stay in Durango »

    A wonderful 2 day get away and a birthday surprise for my daughters 40th birthday, celebrated at the Bar-D Chuck-wagon. We love this area and the Best Western Plus Rio Grande Inn, Durango, COLORADO is a place that we have stayed at many times over the last few years, its location and excellence in quality and service keep us coming back time after time.

    5
    « Convenient, clean »

    Stayed only one night before catching plane home. It's right off Main Street of Durango so convenient for the train and walking the downtown. We also got complimentary drinks at their restaurant located behind the pool. Rooms are very nice, clean and up to date. Didn't have a view but didn't request one for only one night. Rates are higher than Comfort Inn outside town but reasonable for location. Would recommend.

  • 4
    « very nice »

    This hotel is very nice. Rooms are large and nice. Balconies are very nice. breakfast could be improved. whirlpool tub is a nice touch. You write 200 hundred charactors to get out of this. not sure why they do that and make me prater on.

    5
    « Great place »

    We had such a great time, all the staff was great! We recommend you stay here for a great experience! The bar was great, free drinks? yes please. We will be staying here again every time we come to Durango. There is no place better, the beds are super soft and the wifi was sufficient.

    5
    « Nice room, great location. »

    This hotel is located at the end of Main Ave. area and is a quick walk to where everything is going on. The staff is friendly and the room was nice. We will definitely stay there again when we go to visit the college.

    5
    « Good place for business travelers »

    Employees request this hotel as their first choice of where to stay when having to travel to Durango on business. On Christmas night one employee was stranded due to weather. The hotel clerk was awesome at getting him set up. Making reservations with them is quick and easy and hotel receipts come via email the same day as check out. Great staff.

    5
    « Get out of the heat »

    Perfect place to stay and walk to everything. Train to silverton is right their. Room was very spacious and clean. We had a jacuzzi tub in our room, which I wanted to use. Could not find the turn on until after I got out. It was in the hall lights with. Duh. Over 60 so what do I know. Breakfast area is nice but, same old eggs, (watered down).

    5
    « Durango Best Western Rio Grande Inn »

    We spent two nights in this hotel which had an in-room safe, modern bathroom, breakfast included, and a cocktail hour. Our room was quiet, comfortable, and within a short walk to the Durango to Silverton train. We took the train the second day. Beautiful ride up the Animas River canyon. The ride was exceptional!

    5
    « Close to everything »

    The Best Western Plus Rio Grande Inn, Durango CO was an excellent hotel although a little pricey. This hotel was close to the Durango Silverton Railway Station and walking distance to downtown. Appreciated the Manager's reception each night we were there and the breakfast was good. I was disappointed that we didn't get the mountain view we requested and instead faced a stairway but liked the hotel overall. The front desk staff was very helpful with restaurant suggestions and all proved to be wonderful.

    4
    « reliable with great staff »

    This hotel has a fantastic location. It is within walking distance of everything downtown, yet is tucked away in a corner away from the hustle & bustle. The room itself is clean and adequate, but the staff is outstanding. They accommodated our wishes for adjoining rooms, and when we accidentally locked ourselves out, Jeff and Jason came to the rescue. I would definitely stay here again.

    5
    « Love Staying Here »

    I stay here al the time. Last trip I took my family with me and the staff and management are always so helpful and kind. Its very close to downtown and within walking distance of everything in Durango. I highly recommend it!

    4
    « Nice atmosphere, clean rooms, excellent staff »

    Small and clean hotel. The location is excellent for walking around downtown. The staff, especially Erica, the General Manager, were terrific. They went out of their way to see to every need from bandaids to advice about local eateries. The staff was so great that we will be planning further trips, making sure to stay at this hotel.

  • 3
    « Good location, needs some updating and better cleaning service »

    The good: We stayed in 3 rooms at the Best Western for a wedding. The location is the best, the breakfast was nice. Having fridge in room is nice. It was a good base for the weekend. The not so good: The floors in the rooms were so dirty. Our feet would be black after walking around in room with no shoes on. The carpets were also damp. I'm not sure they ever vacuumed the carpet while we were there. Guessing the black is from the soot from nearby train. But the rooms need to be given good carpet cleaning...and dehumidifiers potentially. The AC unit smelled musty. Our kids wanted to swim in the indoor pool, but was mainly closed for cloudy water. It didn't seem like there was any sort of circulation to the pool. Needs update.

    4
    « Nice Hotel Closest to the Train Station »

    Picked this hotel mainly because of its proximity to the historic train station. Arrived in the morning after a long drive, parked our car at the hotel (help by a friendly staff), walked 5 minutes to the train station just in time for the ride to Silverton. Checked in at the hotel when we were back in Durango. Enjoyed the stroll down the old town the next morning after breakfast. Room was quite nice, spacious and well equipped. Graet breakfast with lots of varieties. Wifi was fast. Helpful, courteous staff. Would we stay again? Yes if the rate remains competitive (stayed Oct 2 years back).

    1
    « Dated Overpriced Hotel »

    My husband and I have been coming here over a twenty year period and I have brought family members and hiking groups. The hotel has sunk to a new low. The people working at the front desk offered two bad options when we arrived... a downstairs room next to a running diesel truck and a huge passenger bus or a dank smelly room with a moldy air conditioner. I looked at another room and it was equally unappealing. The bottom line is that the owners do not care. They can charge high prices for a very old 1970s style hotel. It's probably difficult to find workers for the low wages they pay here. I recommend staying elsewhere.

    2
    « DATED & RUNDOWN & VERY EXPENSIVE.... BUT GOOD LOCATION »

    This location gets a lot of hype in other reviews but you'll see some recent ones, including this one, that reveal the truth....This place is just not very good at all. Property in very serious need of renovation (they informed us later that some degree of remodeling is to happen this fall/winter). It's dark, dingy, dirty and very dated. Old fashioned wall-mount AC runs loudly and constantly and works only moderately well. It's expensive. Really expensive when you see the amenities and property. They get away with it due to their fantastic central location....close to the train and reasonable walking distance to most of Durango's fantastic downtown area. Manager's Reception includes (2) free drinks per person. Bartenders are friendly and capable. Held in the same room as free breakfast......which is nothing short of horrible. Avoid the breakfast at all costs. Mystery meats, powdered eggs....you get the drift. Pool area just reeks but guess that's normal as it's enclosed and surrounded by rooms. Our room faced the outside and other guests we talked to that had inside-facing rooms said the stench from the pool never ended. Carpet is ancient and filthy. Rooms are dark. Shower water pressure very poor. Beds are acceptable, at best. They furnish a parking pass and their parking lot is big and easily accessible. The folks at the front desk seem very engaged and friendly. They replied to our Best Western requested review with the info related to upcoming remodeling. For their sake, we sincerely hope it's an entire renovation. There's a LOT of other choices in downtown Durango for housing. Do your homework and pick another property until this one gets fully remodeled.

    2
    « Horrible rooms, good location »

    Closed to the station and few minutes far from the shopping area, the hotel is old and needs a complete restructuring. The Room was small and poorly equipped. Very noisy air conditioning (impossible to sleep...). Poor and with very limited free breakfast. Best options are available in Durango at the same price.

    5
    « Durango in the Spring »

    This was a very nice place to stay for our visit to Durango. The location was right downtown so we could walk to shop and eat. The hotel is a block or so off the main street on a dead end away from the traffic of downtown. We definitely would stay there again.

    5
    « Durango Stay »

    We found the accommodations to be more than we expected. Besides a very good hot buffet breakfast each morning, there was a complimentary cocktail each night for the guests. The hot tub and pool were very inviting and well kept. The location, for us was outstanding as we scheduled an early train ride and it was right next to downtown with all its shops and restaurants.

    5
    « So happy we stopped here! »

    We drove into town without making a plan, and stopped here. Great location a bit away from the main stretch of town, but easy walking to town. We were looking for a pool, and got free drink coupons too! The hotel has a great indoor outdoor feel, with the pool inside in the center. The front desk staff were very friendly and helpful.

    3
    « Could have been a 5! »

    With a couple of corrections this property could rate a 5! Pros: Conveniently located within walking distance of downtown on a dead end between the train and another property. Check in was efficient. Reserved a non-smoking, double queen room. Room was on ground floor directly outside office at front of hotel. Property provided coupons for drinks at happy hour. the bar tender, Jamie, was the best! She gave us great information on things to do, where to eat, etc. Very friendly and upbeat! Cons: Unfortunately the Best western not only allows smoking right outside the front door, but encourages it through the placement of benches and cigarette disposal containers. Right. Outside. My. Door. So, even though my room was nonsmoking the wall mounted air conditioning unit brought the smell of cigarettes continually into the room, and whenever we arrived or left our room we were surrounded by cigarette smoke. I would have asked for another room but we had already settled in for the evening when I first noticed the smoke smell. It was actually so strong at times I was afraid we might be charged for smoking in our room! Breakfast is advertised until 9:30 in the morning. We arrived at 9:05 to find most items empty and the staff cleaning up. When I asked about preparing additional food for us the reply was that they were already cleaning up. I pointed out that they were supposed to serve breakfast until 9:30 not 9:00 I was met with blank stares. No effort was made to find or fix additional items, AND the staff continued to remove what little was remaining before we could eat! I mentioned both of these CONS to the front desk when we checked out. The desk personnel were not only unapologetic they tried to claim that no one was supposed to smoke in front of the property, that smoking was prohibited there! Prohibited?!! Yeah right. that's why there are no "No Smoking" signs posted and benches are placed right next to cigarette disposal units! That SCREAMS "No Smoking"! As to the lack of breakfast items a half an hour before breakfast was officially to end, the front desk merely shrugged it off! End result: I cannot recommend this property and only because of the location and room itself can I give it an "Average" rating. Stay somewhere else or ask for an inside room and get to breakfast early!

    5
    « Polar express »

    This hotel is fantastic. We come up every year for the past four years and stay at this hotel and truly enjoy ourselves. They have a great breakfast in the morning and the staff are very accommodating, friendly and downright wonderful. Prices are not too bad especially during December where other places jack up their prices. The indoor pool is always clean and lots of fun for the kids. They have a bar for adults and the staff are friendly and pour good drinks. I highly recommend staying here.

  • 4
    « Great location »

    We staged our backpacking trip here, with me driving in from Denver and then us taking the Durango/Silverton train to Needleton the next morning. Loved the location - great spot and good for walking the main strip. Make sure to check the route before arriving - the most obvious street (2nd Ave) is one-way only at the main crossroads, but becomes two-way. Turn south(ish) at College/Main, then left onto 5th St, then right onto 2nd Ave. Parking seemed good - I got a spot right along 2nd Ave, and didn't even look around the corner. My main priority was rest and sleep, and this hotel was good for that. I couldn't get the room cold enough for whatever reason, but things worked out. I was hoping to take a bath to rest my leg muscles, but the tub wasn't deep enough. Breakfast was terrific but super crowded when it opened at 6:30. Lots of people getting ready for the earlier (8am) train, it would seem. I got there right at 6:30, and it was packed, so people had clearly been staking it out. All in all, I'd recommend this hotel - good place to stay, and not too expensive given market prices.

    5
    « great location great hotel very poor internet »

    This hotel is in a great location. Right next to the train station and near downtown. A deer walked through the property on the days we stayed which was something not expected. The only complaint was the internet service. It did not work when we checked in and was in and out our entire trip.

    3
    « Very well located - great hotel if you don't plan to spend much time in hotel »

    If you are looking for a place to crash and grab a quick breakfast; before you head out and see the sights in and around Durango, then this place works well. Walking distance to the town and attractions is a big plus. Visited with friends we hadn't seen in a while, and we had kids of different ages. Little kids loved the pool, teens and tweens roamed Durango playing Pokemon Go in the off hours. Adults enjoyed happy hour (nice surprise: they give you a couple of happy hour drinks a night/adult). Not a lot of places to chill out at the hotel at the end of the day. We settled on a picnic table out back with a view of the Animas River (plus the highway) - but we made due and had fun anyway. Of the places I've chosen in Durango, I like this one the best, though will investigate other in-town options. Definitely sold on that.

    5
    « A great choice »

    This hotel is close to the Durango Silverton train station and within walking distance of a downtown area. The staff is extremely accommodating and even let us leave a large cooler and a provision box in their office when we were overnight in Silverton. We had two different rooms while we were there, and both were roomy and comfortable. Our only complaint is not with only this hotel but with many others - why are the rooms so dimly lit? Granted, we want to rest and relax in the room, but it would be nice to have at least one light bright enough to read a road map. If we are ever in Durango again, we will definitely stay here.

    4
    « Great Location »

    This is a good place to stay for access to the train and walking distance to store and restaurants. Breakfast needs an upgrade (more variety of hot items). Nice pool for kids and cocktail hour was decent.

    5
    « Summer in Durango »

    Best Western Plus Rio Grande Inn is an excellent place to stay in Durango. The rooms are clean and comfortable. Best of all, it is a very short, easy walk to the Durango-Silverton Narrow Gauge Train station. Staff is friendly and helpful. No problems with parking. The kids will love the indoor pool.

    5
    « Best experience »

    The staff were friendly and accomadating. The building is close to shopping and the Silverton Durango train. The rooms are spacious clean, and the beds are comfortable. We were not sure what to expect from the hotels on our trip. The staff and the rooms were far above our expectations. Erika, Jeff M., Keith, and David were very accomadating and made sure we were satisfied with this Inn. The indoor pool is clean and well cared for. The breakfast staff were polite and kept the food fresh. The bar tender no matter how busy was polite and served what you asked for. The one thing we liked the best was the staff and their kindness. The worst is that we could not stay longer at this Inn.

    5
    « This is a very nice hotels with a large pool and bar in the atrium center. »

    Close to everything downtown. Nice whirlpool and pool. The room was more like a suite older but very comfortable. Comes with breakfast and free drinks at happy hour. Very nice staff. This is my second stay in a month, so yes I liked it!

    5
    « Best in Durango »

    Have stayed at Rio Grande Inn multiple times. Excellent service, room quality and the location cannot be beat. Rooms with a balcony are especially enjoyable for morning coffee or to watch the river. Have brought friends here and they feel the same.

    5
    « Ok so it's not going to be 5* but ... »

    It's centrally located yet quiet and comfortable. It doesn't do food (except a fair breakfast) but the nearest place to eat is 100 ft away. The rooms are clean and comfortable, ours was huge with a mini decking. It gives two complimentary cocktails per person per night (or it did for us). And there's a large indoor pool and hot tub - what's not to like?

  • 3
    « Good location, especially for railfans »

    As others have commented, it is a little pricey, but staying here during summer tourist season, that's to be expected. The 3-floor hotel is a short walk to the D&S railroad and other shops & restaurants. Anyway, we had a very comfortable stay in a clean and pleasant facility. Small lobby w helpful, friendly staff. Free, hot breakfast offerings were always scrambled eggs, sausage, oatmeal with the ability to make your own waffles; pastries, muffins, bread, bagels, yogurt, coffee, juice, cereal, too. Breakfast room was small so it crowded easily. While staff constantly restocked things they didn't really interact with the guests. This place also offers a reception w free drinks in the same space but we never made back to the hotel in time to experience that. There is also a small swimming pool and a hot tub pool in the middle courtyard of the building. There is also a small fitness center downstairs, and business center area on our floor; free wifi. Some rooms had an outdoor balcony w metal table and 2 little chairs. Our room just fit 2 double beds, arm chair, microwave, fridge, flat screen TV, closet w ironing board, night stand, folding luggage shelf, table & office chair. The only "negative" comment was the slow elevator, but overall we had a very nice stay!

    3
    « Great location, but over priced »

    The consensus on this hotel is great location, which I agree with. I don't think this merits the price of over $200. The room is average and amenities are OK. The free happy hour was good but being next to the indoor pool, it smelled of chlorine. The bed was probably the best thing about the room and was extremely comfortable. We would stay here again if the price was adjusted down.

    5
    « Nice place »

    This hotel is tucked back in a corner in downtown durango... very cute place.. at night they give the adults a free drink in the lounge.. breakfast is good eggs sausage and very thing else that has to do with breakfast..kinda pricey but worth it.. you can walk everywhere downtown from hotel... my kids (3,7) loved the indoor pool n hot tub... we had a great stay...

    5
    « Durango, CO »

    Hotel is in a great location. Lots of shops and Restaurants in the area. A little hard to get to because of the one way roads. Rooms are older, but clean and comfortable. Staff is very helpful and friendly. Will stay here again!

    4
    « Mostly good »

    There's a lot to like about this hotel. Location is great, just behind the main street and the train station, which most people are probably going to. Rooms are large and well equipped, everything clean, staff are friendly and helpful. The pool is great, just what you want after a hot day. No worries about parking. Free drinks come with the deal as does breakfast which is ok. Some observations: The multi-purpose breakfast room isn't nice, too small, badly lit, not a good start to the day. The same room serves as the bar, for which it is even less suitable. All the rooms have a really nice balcony which would be great to sit out in, but they only have two horrible little uncomfortable metal chairs. The upshot is that there is no place in the hotel to sit around and enjoy a drink or a coffee other than the sofa in your room. Quite an omission.

    2
    « Good location but that's it..... »

    Great location to everything in Durango...you can park here and walk everywhere else or take the trolley. We had stayed here previously 4 years ago and the property has deteriorated since then but the rates are still too high! We chose location based on our previous great experience but will not return. Our room was at the end of the hall next to an exterior propped open door - our room was extremely warm and the A/C never cooled the room. We were unable to get another room. Staff is very disinterested about customer service. After a lengthy discussion, we were able to obtain a 10% discount off the rate but after sweating all night it was not worth it. Parking is a challenge. The breakfast choices were awful and my husband would not eat. The staff were so busy talking they never refilled the items. One of the few positives is the hose and bike rags at the bike wash. Next time we are in the area, we will not stay here. As a BW Rewards member, we expect more, especially when the rate is $200plus per night.

    2
    « Rooms are a major concern when staying at this hotel. »

    If you stay at this hotel, the big risk factor is the type of room you get. Our first room had a window that faced a brick wall, so it felt like we were in a prison. The next day the receptionist kindly moved us into a room with a window that faced outside, but the room used to be a smoking room, so it smelled awful. We were tired of switching rooms, so we just sucked it up. Breakfast was not great, but they did have waffles. Eggs and sausage were questionable. The positives were the complementary happy hour, pool, and the location. Also appreciated the free laundry service as we had been camping. The staff was okay as well.

    2
    « Ok, but getting worse »

    Stayed here a couple of times while passing through. Located in the outskirts of town but still within walking distance to main street. It used to be ok, but this time service was slow and the room felt dirty. For $200+ a night I don't expect dirty footprints on the sheets... Will go somewhere else from now on.

    1
    « Dirty! Dirty! Dirti »

    Frequented this hotel when visiting Durango for several years. Used to enjoy the convenience of the proximity to Main Street. I have noticed how the place deteriorated in the last couple of years... But last night was the turning point - the last stay at this place! The place is Dirty, Smelly and to expensive for it! Will not stay there again!!!

    3
    « Great location, hotel could use an update »

    Stayed at the Best Western Plus Rio Grande Inn from 7/1 to 7/6. I had read a number of reviews both good and bad, so I really didn't know what to expect! Our family of 4 travels quite often and we usually stay in hotels with suites for more room. The Good The hotel is extremely well situated. We were no more than a 15 minute walk from anything we wanted to see do and eat in town. Didn't have to cross any super busy streets which is always good with kids! The beds were very comfortable, I would guess the mattresses were fairly new Free drinks! I must say, free drinks make everything better. 2 per day woohoo! The Average The room itself was small. 2 adults and 2 kids in a room with 2 queen beds is a tight fit. The hotel screams of the 1970's. White paint and grey carpeting can't cover the dark wool and dated furnishings. Odd room. We had quite an odd room that didn't have any exterior Windows. The doors to the room were glass and covered with a blackout curtain. And the only other window in our room looked out at a hallway!? Pool in the middle of the hotel. Just weird. Almost all rooms look out onto the indoor pool. I didn't notice a strong chlorine smell as others noted, but the pool area is not quiet until around 9pm. And the pool is not heated (at least in July) Breakfast is nothing special. But I must note, Best Western please remove the picture of Donuts hat you have in your website. My kids were disappointed every single day that there were NO donuts! And according to staff, never have been! But there are pastries, muffins, microwaves eggs and sausage, cereals and oatmeal to eat! The staff. Nothing over the top or special. Some concerns we had were never addressed (toilet running all the time and mildew smell). But they seemed friendly and knowledgeable if at times somewhat disinterested. The Bad Nothing really!

  • 5
    « Location-staff-ammenities-value +++ »

    I'll keep it brief: a recent 5 night stay in June at the Best Western Plus to start a 9 day San Juan Mountains area road trip was nothing short of Outstanding. An unusually Hot period, the staff was informative, pleasant, attentive, 1st class during some testy conditions. Just well run-plain and simple.

    2
    « Moved without permission »

    Staff changed our room when we were gone because of broken hvac. Only my minor son was there at time They said he initiated move - which is not true. We are not sure if something was left in defective room.

    3
    « Just ok »

    This is a sufficient hotel, but it is in desperate need of renovation. The room was really worn and depressing. The pool was ok. My kids enjoyed it. Thankfully, we spent very little time in the hotel with the all-day train adventure, so it was manageable. I would not stay here again if given the choice.

    3
    « Durango Trip »

    This hotel could have been rated Very Good if it hadn't been for the very poor internet connection and the terrible draft from the placement of the air conditioner. Both fix able if management chooses to do so.

    4
    « In the Historical part of town, easy walking to much. Expensive. »

    This was a one night stay while visiting friends in the area. I can't speak for all the rooms as mine was a first floor "paraplegic equipped" room (photos included). It was on the corner of the building, right outside the arrival/departure area, so you have a lot of conversation going on at certain hours. The room has an in-room a/c that is loud, so cool the room and then turn it off to sleep. The hotel facilities (pool and hot tub) and easily accessible and indoors. The bar and breakfast area are very nice and provide a nice atmosphere to linger and talk. I found the price expensive compared to other places I've stayed. I would do more research before booking again. I am a BW Rewards member.

    5
    « Great stay »

    We stayed here two nights, a little hard to find but we did it. The location is great, close to everything....withing walking distance to many shops, sites and restaurants . Our first room was great until we opened the curtains, our balcony had a view of the stairs. And, those said stairs, had kids running up an down them. We love kids, we have 8 grandchildren... and they make noise!!! No problem, we good another room where we sat outside and enjoyed the quietness of our balcony and view.

    5
    « A great hotel to stay »

    Would highly recommend this hotel. Great place with friendly staff. A great location. Pool and spa area is fantastic and very clean. The hotel has a great view of the surroundings and is located close to town and within walking distance to the train which takes you to Silverton.

    4
    « Excellent service and good value »

    We stayed at this hotel for 3 nights with a group of 34 friends in a car club. The service from the staff was excellent. They provided us with hoses, etc. to wash our cars and a private area to park. Breakfast was included as well as happy hour for 2 hours each day in which we were allowed 2 drinks each. After 2, the drinks were cheap. To sum it up, it was a great experience and I would recommend this hotel.

    1
    « I want my money back!! »

    We checked out of this hotel yesterday morning. Our original reservation was for 3 days. We left after one day and it couldn't have been faster. I want to let TA readers know that I read every review before booking this hotel and was familiar with the location as I had visited Durango several time before. I felt certain, because of the positive reviews, that we had made the right choice. We usually stay at The Strater, but it was booked during the time we wanted to visit. The most important comment I can make is, if this hotel would have been $79.00 a night, I would have had no reason to complain. It was over $200 per night and this is the reason I am so angry. For that price, we deserved better! First, we originally reserved a King room. When we arrived, we discovered that our room was in front of an indoor pool. The hotel common area was dark, hot and smelled of strong chlorine. The decor was like stepping into the 1980's. The bar/breakfast room had absolutely no appeal with it's dated look and we passed on both the free drinks and breakfast. I knew we wouldn't get any rest with families and children using the pool outside our door. So I asked for a quiet room and the front desk complied by moving us to a 3rd floor room in the back of the hotel. The hotel layout is confusing and difficult to figure out. The elevator takes forever and once at our door, we discovered that our cards did not work. We had to return to the front desk to get this corrected. Honest mistake as the cards were programmed for the first room, but annoying. Once inside our dark, dingy double bed room, we noticed the loud hum of the old wall unit a/c unit. I didn't think this would be a problem until later. I'll give this hotel one plus, it is in a good location. After walking a couple of blocks, you find yourself on main street. After sightseeing all day, we returned to the room to get a good nights sleep before our 4 am wakeup. This was not to be. Guests adjacent to us slammed the doors all night. Our room literally shook each time these doors slammed. The a/c never cooled the room. This is despite being turned down to 58 degrees and turning the energy saver button off. The common areas of the hotel were just as hot. I could not sleep in the bed nearest the bathroom because It was so hot. I ended up sitting in the chair next to the a/c unit and tried to get some rest. My husband spent the night in a fetal position closest to the a/c unit to try and get some relief. There was no point in calling maintenance. The units are old and inefficient. Between the slamming doors, no a/c and the old lumpy mattresses and neck cracker pillows, we had the most miserable night of our vacation. Let me preface this by saying, this was the end of our vacation. We had spent 7 other days in 2 enjoyable hotels in Santa Fe and Telluride (also, TA picks). Once up at 4 am, I just wanted to get a hot shower and get out of the room. In the shower, the drain was not emptying and filled up to about 2 feet of water. That was pleasant!! NOT! Then, when I attempted to use the hair dryer BW provides, it was so old and blazing hot, my hair was literally fried after using it. Best Western should be ashamed to include this hotel in their chain. It needs to be torn down and rebuilt or sold to a Mom and Pop who charge $79.00 for a flophouse.

    5
    « Durango Best Western »

    The hotel was nice. We used it because it was close to the train station. It was hard for the GPS to find because the town recently changed 2nd Ave to one way so we had to figure out how to get to the hotel without the GPS. Other than that we had a good stay.

  • 5
    « Excellent any Season »

    Other than a glitch at check-in and a request denied...we just loved our stay at BWRG Inn in Durango. A very well maintained facility and obviously well managed facility. The location is very convenient to downtown and the Durango Train. Would highly recommend for comfort, convenience and value. Best margarita in town at their bar. Have stayed there before several times with my group of skiers and we have never had any issues with the service or the facility. It's just as nice in the Summer as in the Winter.

    4
    « Great hotel in a great location. »

    I like Best Westerns and this one doesn't disappoint. All the staff were very friendly and helpful, advising on good restaurants etc. We got vouchers for 2 free drinks each night of our stay !! Can't fault anything about this hotel and would definitely return. Durango is a beautiful old 'western' town with lots of characture. And the narrow gauge railroad is not to be missed.

    4
    « Good Place to stay in Durango »

    While these are not updated rooms, our room was clean and comfortable, bed very comfortable. The room was also quite large. We had a couple of minor issues with the room and the staff was very responsive to our needs. Breakfast is provided. Easy walking distance to the downtown area.

    5
    « vacation »

    We got free tickets for drinks in bar room .we have never had that at any other hotel we stayed at. The room was clean and nice. Shopping and restaurants just walking distance from hotel. The train ride to silverton was nice .

    5
    « Super Stay »

    Second time here. Never any issues that staff couldn't help with ASAP. Everything you want for a few nights stay is available. Good value for $$. Management Special happy hour is typical of the management positive attitude toward guests.

    2
    « Over Priced »

    The only good thing about this hotel is their location. Rooms are dark and depressing. Breakfast choices are okay. The free drinks at night are a nice touch. Booked through AAA with the impression that I was to have a balcony. Was told no and was not upgraded. The hotel is very old and definitely not worth the price that they charge.

    3
    « Part of OutWest in the Southwest trip. »

    Location very good for train and downtown.Staff very friendly. Inn dated and not my style, probably good for families. Common area is the atrium in the center with swimming pool. Can be noisy, and chlorine smell. View out window was adjoining building. Area for breakfast and happy hour was glass enclosed off pool, somewhat dark, tight, and dingy. Not sure, even with remodeling, that you can remedy my negatives.

    4
    « Best location in town »

    We picked this hotel due to its proximity to the Silverton Train. After arriving, we also found it is a perfect place for visiting the whole of down town. Traffic is very heavy in this little place of heaven so it was nice to be able to park the car and walk everywhere we wanted to go. When we went to our room, there was a smell of smoke. We reported it to the manager and she immediately switched us to an upgraded room. There is a complimentary laundromat on site which was a very pleasant surprise. The only drawback to the hotel is the elevator was very slow and at one point, with three people and luggage, it would not move. I had to get off with my suitcase so the other two people could use it. The breakfast was also not very appetizing or appealing to the eye. However, we would not hesitate to stay here again.

    3
    « Good and not so good... »

    Good points: Location; Cleanliness; Continental breakfast. Strong wi-fi; Shuttle van from airport. Not so good points: Gloomy room with a view of a cement wall. (2nd floor); Indifferent reception staff. Confusing directional signs to rooms. Pervasive smell of chlorine from central indoor pool.

    4
    « Excellent location for walking around downtown and near the train station »

    Not only is this hotel in a great location, the staff are friendly. Equally important, the bed comfort is great (that's very important to me). The only thing missing that I would like to have had is breakfast included with the room. But, I have to say that other people may love the free (alcoholic) drink coupons (I think we got one coupon per person per day). This place is great and we try to get a room there for each trip we take to Durango.

  • 2
    « Station-ary »

    This hotel is only a stone's throw from the station servicing the Durango to Silverton scenic railroad. This is good, because it means the hotel is also embedded in Durango's interesting and lively city center. Despite its proximity to the railroad station, however, the hotel, itself, is stationary. It is faded and dated. The front desk staff are unfriendly and unhelpful. All rooms surround a central, three story atrium. Between 9 am and 9 pm when the atrium pool is open and atrium tables serve hotel patrons using the hotel's bar, sounds of yelling children and clinking cocktail glasses echo endlessly off atrium walls. Our room entryway is a strange double door, each door housing a 3/4 length window pane. Window curtains have to be let down for privacy but even then light from the atrium leaks into the room. The room's past, I think, must have been as a dentist's office. The bath and bed are fine, although the light switch for the bath is located outside of it on the wall of the bedroom about five feet from the bathroom door: a visit to the bathroom at night results in light flooding into the bedroom. The complimentary breakfast is OK: real eggs and sausage are available. Ticket stubs handed out at the front desk can be redeemed for cocktails, although the bar has a limited supply of beverage brands. We won't soon return to this hotel, especially at its unjustifiably high room rental rates.

    3
    « Excellent Location »

    This is an older property, but is fairly clean, well kept, and in an excellent location. The rooms around the pool have a distinct chlorine smell, so, if, you don't like that, ask for an outside room. We had a king room that was spacious and comfortable. The breakfast was good, with adequate protein items as well as the usual overload of sugary things. I didn't like the fact that the towels were stored over the toilet-yuck! That's a pet peeve of mine-just not sanitary. There was a little mold around the tub-would have been nice if it were cleaner.

    4
    « A good place to stay »

    We stayed for 2 nights while touring southwestern Colorado and it was a well located near downtown Durango. The room was very large with a balcony. The hotel is a little older, but in the process of a remodeling, so I expect it will be updated soon. Breakfast was the usual fare. The hotel also offered a complimentary happy hour each evening and that was a nice touch. Staff was helpful and parking was easy. You could walk to local restaurants. We would stay there again.

    5
    « Very helpful staff and great location. »

    I really liked this hotel, very nice and top notch staff. Plus you get tickets for 2 free happy hour drinks per night stayed (not just cheap drinks, but whatever you'd like!). The breakfast was very good and the dining area (which is also the bar in the evenings) was super clean. The wonderfully helpful staff recommended several local spots for dinner that did not disappoint (Steamworks and The Ore House). The hotel is in easy walking distance of these places as well as the train that runs to Silverton each day (we did the train trip and it is AWESOME). Just a great, clean place to stay!

    4
    « Great location, indoor atrium pool »

    The location is great, a short walk from the train, restaurants and shopping. The room was clean and service was good. The indoor atrium pool can be noisy and lends a smell of pool chlorine to the indoor space. Generally, a good place to stay in Durango.

    4
    « Pretty good place, very clean »

    Solid hotel, as usual from Best Western. Clean room, quiet room. Good parking, friendly staff. No issues at all. We moved at 1am from a nasty Spanish place down the street. I reviewed it also. Staff was fast and helpful getting us moved. It was late and we were so tired.

    5
    « Great Location and price in Downtown Durango »

    This Inn is located at the heart of Durango's downtown, backing their fabled Train Depot and with walking distance to all the downtown eating and shopping places along Main Street. The place is a bit old but very well-kept, with a great staff and well appointed guest rooms. It also offers a nice full breakfast and Happy hour drinks each evening, as a complementary treat to guest. It has an indoor heated pool and hot tub, for those winter days and ski season visitors. Lastly, the price is really reasonable for such good location in town.

    4
    « Top Notch Every Time »

    We travel to Durango two or three times a year and we stay at this hotel every trip. It is located at the end of the downtown area, so all the good dining and shopping are just outside your doorstep. Even though it is close to downtown, it is away from the tourist traffic, so it is quiet. They have a complimentary breakfast which is just ordinary but good. In the evenings, they also have a happy hour (2 free drinks per adult). The indoor pool and hot tub are nice and clean. We have found their service to always be superb and the rooms are spacious and clean (with free wifi). And you cannot beat the location!

    3
    « OK stay in Durango »

    Hotel in good location, however the breakfast was not very good at all. No variety in bagels, toast, and greasy sausage patties. Hotel as indoor pool and hot tub which was nice. Staff was very friendly and helpful.

    5
    « Aesthetically pleasing + functional »

    This is the most aesthetically pleasing + functional BW we have ever stayed at. The pool size was adequate, Water temp perfect. So pleasant to be able to see the pool + hot tub on the way to and from every room. Stairway exits were conveniently located. Breakfast layout and choices were excellent. The 2 complementary drinks offered for 2 hour every night were a real treat.

  • 5
    « Had to rate the staff »

    We stayed next door but I had to review the staff at this hotel. We use Best Western a lot and for some reason my account would not work with a UK postcode and USA IP address. I needed to book hotels in Chinle and Globe and the wonderful staff on the desk were patient enough to ring both hotels and do my bookings for me.

    5
    « What an unexpected surprise! A very very nice hotel next to everything downtown »

    Great fast check in, very clean interior, interior atrium pool and whirl pool, with a bar and dining. This is a gem of hotel, with clean new rooms, views from the room not so good, but just outside are the mountains. Free happy hour and breakfast is included. Business computer area on all floors. Very nice and well priced. Walking distance to all Durango has to offer. Free parking.

    4
    « Close to beautiful downtown Durango »

    We really enjoyed our stay at the Best Western Rio Grande. It was close to all downtown amenities in Durango. The bed was comfortable and the room was clean. Hotel staff was friendly and there were free drinks on at check-in. The only problem we encountered was there was not enough breakfast to serve the customers with still 1 hour left in the breakfast service.

    4
    « Enjoyable facility »

    Enjoyed our stay at this hotel. Staff was friendly. Facility clean. At the edge of downtown Durango so able to walk around and enjoy the city in the evening. Only draw back was hearing another couple during the night. Not sure if they were in the hall or the room next door. Nice indoor pool and community hot tub. Decent breakfast.

    4
    « Sleep over »

    First time staying at this hotel in Durango, Colorado. We chose it as it was close to where friends that we were meeting were staying and there was a restaurant close by that we all wanted to eat at for dinner. The hotel was a good experience. The staff was knowledgeable and professional. My wife especially liked the indoor swimming pool and I liked the complimentary lounge during the evening hours. The room was well appointed and the bed was very comfortable (slept like a baby). Would definitely recommend it to others and stay there again ourselves.

    5
    « Great Place »

    My daughter and I stayed here and had a great weekend. The hotel is in a FANTASTIC location. Walking distance to historic downtown Durango and restaurants. Our room looked out over the Animas and mountainous terrain. The staff were courteous and helpful, the room was immaculate, and very comfy beds. Will stay there again next year.

    3
    « Durango meltdown »

    My wife and I went to the Durango Bluegrass Meltdown. That was great, not so much with hotel. I stay in Drurys a lot and regardless of what is paid there should be high level service and style. Breakfast was terrible, thin watery oatmeal, bag of eggs microwaved isn't my idea of breakfast. Best Western should be high quality, not like this

    5
    « A Beautiful Hotel in a Scenic Old Town »

    We were very pleased with this hotel. The outside decor fit in to the local a atmosphere. Inside the hotel was nice. The room was clean and relaxing. The bed was firm without any of the back aching hardness often found in hotel rooms. We liked the fact that the old downtown area and the rail station were a short walk away. We will certainly return. And when we do, we will stay at this hotel.

    5
    « 10 plus »

    At first we thought it was too expensive. But the staff was excellent. Friendly and helpful. Bar was great. Breakfast hot and plentiful. Pool and spa were relaxing and well kept. Had a great sleep in an excellent bed. Would give them a 10 plus

    5
    « A volleyball weekend »

    This is my fourth year I have stayed at this location the staff are friendly and accommodations are nice. Anytime I have had an issue with my accommodations the staff fixed it immediately. The indoor pool and hot tub are great. The breakfast and the two free drinks during happy hour are awesome. This hotel is in an excellent location with excellent access to Main Street where the majority of the restaurants are. Shopping is all along Main Street. Everyone loves a good hot shower in the morning and the water pressure is excellent. As long as this establishment continues to operate the same j will continue to stay here.

  • 5
    « great place »

    Stayed for one night, clean room, great pool and morning breakfast was good with decent selection. Is close to town would definitely stay here again when in the area. Was glad had a room on the inside, did not realize they do have ones with outside door access which I would not like. The only downfall to this hotel is that the pool is only open from 9am to 9pm which I can understand because of the unique set up that it is in the middle of all the rooms and would be to noisy.

    5
    « Great place to stay »

    Caen, bright and nice facility. Staff were great to work with, trying to meet all your needs and interested in you it appeared. Continental breakfast was supplied and had a good selection. Two complimentary beverage tickets were supplied for happy hour.

    5
    « So happy we went here! »

    After staying at a not so great place we checked TA and found this in our price range and location. I got a way better deal in person than booking online through TA. Located right downtown easy to walk to everything. Train is short walk away. We got a poolside room (awesome for the kids!) We got 2 free drinks at their "cocktail lounge" Drinks were decent. I would suggest running the cocktail time a bit longer like 9 instead of 5:30-7:30. If you check in at 7 unpack and get down there you have 5 min to pound 2 drinks. Breakfast was good, very good for free. Entire facility is clean! Beds slept awesome! All the staff treated us so good! Pool is smaller but fine for me. Hot tub is decent. Always full it seems. Great place! I will be back.

    5
    « Do the Hussle »

    Amazing Staff, fun, hard working. If people make the difference this one has it. The gym is clean and well maintained. The laundry next to the gym is an added convenience. The pool is fun for everyone.

    4
    « Great place to stay »

    We just stayed here for three nights. The place was clean and staff was friendly. Kids loved the pool and we loved the included bar drinks. Breakfast was good as well and location is outstanding. Just book it! We were a 3 minute walk to bars/restaurants and tons of shops. I love being able to walk, very good stay.

    5
    « 2 queen suite »

    We loved the 2 queen suite. This room gave us parents our own space from the kiddos. Had a dining table, microwave and fridge. Also came with a sofa bed. We were on the second floor which was really loud from the people above us and the pool was indoors but it was visible to those in the bar area. Kinda felt weird having my kids swim where adults were watching and drinking. The know for our jets in our jacuzzi tub had been removed according to the guy at the desk. That would have been nice to know considering the room was $200 a night. . Other than that. . All is well! Oh! The front desk gives you tickets for a couple of free drinks at the bar. Not sure if that's a suite perk or what, though.

    5
    « Perfect place for small kids in down-town »

    Everything was just perfect. Let me start with the location. It qualifies as down-town though it's at the very southern tip where it's quiet with occasional friendly steam-engine train whistle. Think of it as a very upscale Best Western with clean, quiet, mountain-view rooms and a warm indoor-pool and hot Jacuzzi. This is a family hotel. Kids loved the pool. Morning breakfast was good, breakfast room a bit crammed though. Our room was facing the outside of the hotel, 2nd floor, great view of the snow-filled mountains. We were there between Xmas and New Year's, nice winter weather, quiet, clean rooms. Just a family-friendly winter hotel! They gave he adults 2 free bar drinks every day, complimentary. My daughter loved playing with the Winter-wonderland icicles hanging low from the room eaves. Wow, what a place. We stayed 4 nights and couldn't get enough. Walking distance to the famous Durango train, walking distance to all restaurants in down town. Hotel is in a cul-de-sac on 2nd street, away from the busy traffic area.

    5
    « Great Place to Stay in Durango »

    Great accommodations, wonderful staff, and awesome location. Within walking distance to great restaurants and shops. There is a trail by the river close by for recreational activities. Got two free drinks with our stay to be used for their bar area...A great treat!

    4
    « Durango in February »

    We called ahead to find a hotel with a king bed and were able to get a decent rate at the Best Western Rio Grande Inn. The hotel is right next to the Silverton Train Station and that was really fun to go and see, even though we didn't have time to take the train. The room was nice, the bed was comfortable and the happy hour was a bonus. The complimentary breakfast was closing early and so they had to prepare food for us and other guests that came down with still 30 minutes left for the breakfast hour. We were having car work done that meant we couldn't check out on time, but the manager was gracious and allowed us to check out later, saving us having to park our bags in the lobby.

    5
    « Best Western Rio Grande Inn Durango »

    Nice hotel for the price and the location. Rooms were not fancy but were comfortable and clean. We stayed for 5 days so we tried to keep housekeeping to a minimum....they fluffed up the beds and tidied up every day anyway. Parking was great right in front of our room (we were downstairs). It was nice being able to walk easily to downtown Durango shops and restaurants.

  • 5
    « My Stay In Durango »

    Had a great stay at Best Western Rio Grande Plus in Durango Co. Like always, the entire staff was friendly and very helpful. The location is convenient and central to the area that I need to be. I need to remember the staff names so next time I can mention them.

    4
    « Great location »

    Great location downtown by the train station. Nearby restaurants, coffee shops, and movie theater. The room was cozy and the bed was comfortable. Didn't have a problem but when checking in and out the hotel was having a hard time finding my reservation when booking with Priceline.

    4
    « Location, service and clean! »

    Staff at this hotel were wonderful. We received a Costco member rate for the room of $116 Fri/Sat and $107 Sunday. Great location for walking the downtown area. Plenty of parking at the hotel. Room was very clean, had a mini fridge, large flat screen tv, hair dryer, microwave and coffee machine. Breakfast had a great selection from Belgian waffles to yogurt and fruit. My kids loved the indoor pool! A couple of the nights the pool/hot tub were packed (a large ski group was at the hotel) but it didn't stay that way for long.While the kids enjoyed the pool the husband and I enjoyed our free drinks from the hotel bar Otto's (we received tickets at check in which ended up being 2 drinks per person person per night). Free use of laundry machines (2 washers 2 dryers) and a very small gym. Free wifi in rooms and throughout the hotel. We were very pleased with this hotel and would absolutely recommend. The only cons I have are the elevator was out so we had to carry the luggage up to the second floor. Not a big of a deal for us, though it could be an issue for others. They were working on it every night were were there though so it must be a major repair. From the hotel its about 40 min drive to Mesa Verde National park or 1hr 30 min to Four Corners Monument.

    5
    « Best Western was Best for me »

    The staff lead by Erica Shatz made my business stay very enjoyable. Their knowledge of nearby eateries and business's made me want to return and spend more time in Durango. As an added bonus a jacuzzi tube in the room helped me to relax from the stress of work.

    3
    « Nice hotel but problems, many small ones for my room »

    I spent 2 nights with a group of about 55 older winter sports participants. Positive: only 3 block walk to the foot of Main Street, where there are lots of shops and restaurants. Negatives: The elevator went out of service the first night (I note from a review it was out of service 3 weeks ago) and was not repaired by the time we left. Some stairs are completely outside, some are enclosed but not heated. The hot tub was out of service when we arrived, fixed by 9 p.m. the last night. My room near the corner of the atrium has only a small window to an indoor hallway. Problems in the room (no particular order): TV remote did not seem to work; tub drained very slowly; one of the closet sliding doors was hard to move; no box of facial tissues (other rooms had them). My room, and many facing the atrium, has glass doors, which may be a problem for someone concerned about security. I enjoyed the large pool in the atrium, temperature may be upper 70s (cooler than the usual indoor hotel pool).

    4
    « Quiet Corner Room »

    The staff at the Best Western Plus Rio Grande Inn was extremely accommodating of my want of quiet. They arranged a corner room, away from the pool and parking lot, for me and it was a great stay! Great service and good sleep!

    4
    « Great location »

    Nice rooms, reasonably priced in the best location downtown. Walk to all the great restaurants and only steps from the Durango/Silverton train! Movie theater around the corner and the river walk only a coupl blocks away.

    5
    « Great Time »

    Very Clean and quiet, within walking distance for those late nights when you drink too much. Worked out great. We will absolutely stay here again, it was great for a girls weekend away, shopping and a great place to stay.

    5
    « Great Hotel!! »

    We stayed at this hotel a year and a half ago on a trip west, and drove out of our way to stay at this hotel again!! The staff are so friendly, and we particularly like the "complimentary drinks" feature. We would recommend this hotel to anyone staying in the Durango area!!

    3
    « Durango Hotel »

    I have stayed at this Best Western many times. It seems to me that the rooms and equipment need updating. The ice machine was broken on the second floor for most of our stay, The elevator was broken. The pool was closed one day due to contamination. Other than the elevator these are minor inconveniences. However, due to my just having had knee surgery it was a huge problem for me.

  • 5
    « Great family hotel »

    Great hotel ! the enclosed atrium is a wonderful design. This is a great place for families . we have been coming here for years with our kids,and now with our grandchildren.it's ready for a few upgrades, but still a great hotel.

    5
    « Family Trip »

    Great hotel! The indoor pool made it a perfect place for a busy 7 year old. The hotel staff was so very kind and helpful. The room was clean. The location was perfect. We could walk to meals and train depot. The breakfast was filled with choices. We would truly stay here again.

    4
    « Amazing Location »

    Our family stayed at this hotel from Dec 26-28th as a good location to explore downtown and convenience for the Durango & Silverton Narrow Guage RR. The hotel is within walking distance of both downtown and the RR. It is an older hotel but well maintained, quite clean and excellent staff. The biggest benefit was being able to park our car for free and walk to everything we wanted to see. Room - Average sized but suited out needs. The only complaint is we asked for our cot ahead of time and that wasn't available so for the first night our son slept on the floor. The staff brought extra blankets though. Cot became available second night. Breakfast Area - I recommend you go down early. The breakfast area is open from 6:30-9:30 am with a decent selection. Pool Area - tons of children; didn't see many adults using it. Hotel Layout - I thought was a little awkward. Rooms are centered around an atrium and a little confusing but again not a big deal. Elevator - Didn't work for the majority of our stay. Overall a nice hotel; we would stay here again because of location. That can't be beat.

    5
    « Conviniently located in Downtown Durango »

    Friendliest staff I have ever encountered! The hotel has a cool little bar and is really close to all the great restaurants and bars in Durango. Request a room looking at Smelter Mountain to be able to see the river

    3
    « Poor Breakfast »

    This hotel was out of most breakfast items 45 minutes before the end of posted service time two mornings in a row! The room was clean but the internet service was very, very poor! The staff was not very helpful.

    4
    « Polar express stay! »

    Overall the stay was nice....Staff was friendly and helpful suggesting places to go. Full free hot breakfast which is a plus when you have children. Only thing I would say is a need for a better quality mattress.

    5
    « I want to keep this place a secret but that would be wrong »

    It's a place I want to keep a secret so it's available when we visit but that would be wrong. The staff was great. We had a little accident with our little one and they quickly provided new sheets and blankets. The location couldn't be better especially since we were taking the kids on the Polar Express. It was perfect to just walk back and put them down for the night after a long day without having to get in back in the car and drive back. It's a fantastic location to all the restaurants and shops. They had free washers and dryers you can use to wash your clothes(you just pay 1.50 for the detergent). The rooms were very comfortable and clean. They even have a fridge & a microwave in the room. For the price it exceeds in all areas!!! We'll definitely be returning !

    4
    « Nice property »

    This was the second time staying here. The first was 7 years ago. Clean rooms and friendly staff. We didn't use the indoor pool or hot tub as there were a LOT of people using both. Very strange location as you have to snake your way to the hotel/motel.

    4
    « Polar Express »

    Third time coming to this restaurant and still loving it time. Great service, big rooms, nice and clean and the pool is always clean and heated. I asked for the top floor and received adjoining rooms for the family. Breakfast was fantastic, hot and good. Great showers and hot water all the time. Very kid friendly and family orientated. It's also a quiet hotel and a great location. The walk for the Polar Express is short and sweet. They have a happy hour too.

    4
    « convenient and clean »

    good location, nice staff, strange t.v. connection that we had to fight with, but the bed was comfortable - and no outside noise filtered in, which is always nice. Staff was friendly and helpful. Thanks so much!

  • 5
    « Best staff and great room »

    All of the staff were extremely courteous and helpful during our stay. The room was great and I liked the layout of the hotel with the indoor pool and such. Finally someone knew how to keep a pool warm. Breakfast was good with adequate choices. Didn't get a chance to attend welcome reception as we were out, but would have liked to. Next time for sure. Will definitely stay here again.

    3
    « Location, location, location! »

    Stayed for just one night and booked the hotel for the proximity to the train station. The location can't be beat for getting to and from the train as well as all the restaurants and stores on Main St. The room while a bit dated was perfectly fine. Breakfast was crowded and seemed short staffed trying to keep up with the demand. The happy hour and 2 free drinks per adult was a very nice perk. Pool was surprising cold although very busy at 9am when it opened. Overall great staff. Would return again if in town.

    2
    « Old »

    The breakfast was disgusting! Eggs were cold, sausage was slimmy, waffle irons didn't work. The room was ok but needed some work. The Window would not close and it was 18 degrees the night we stayed. Cold breeze all night long. Close to the train and downtown but probably not stay there again.

    5
    « durango colorado »

    clean, very convenient to the downtown to walk, very nice, accommodating staff, breakfast is hot -has eggs, meat, pancakes as well as cereals- the laundry is free to use-unusual to find we stay here anytime in the area if they have availability, it will fill up fast

    4
    « Good for an overnight stay »

    We stayed overnight on an extended journey through the Southwest. The hotel is rather dated, but clean with rather large rooms. We have been glad to get a room with outdoor access, as inside there is a haevy chlorine smell from the indoor pool (which is in a rather dark place). The smell is also in the room where the welcome drinks and the breakfast are offered. The location of the hotel is excellent, in a tranquil place but close to everywhere. We liked Durango and the lively vibe there and the nice shops. The hotel is close to some good dinner options. Staff was friendly, but not overly efficient. First impression was rather not inviting, with a somehow unkempt front office and to check out we had to go "behind the scene" to find somebody to return the key cards to.

    4
    « Durango for Train in October »

    We had 2 nights at the Best Western Plus Rio Grande Inn in order to travel on the Durango to Silverton train. The hotel's location was perfect for the Durango station being just a couple of blocks away (far enough not to be disturbed by the noise but a very easy walk). It is also very easy to walk around the centre of Durango from here and get to all of the restaurants, bars, shops, riverside walk, etc. The good points for the hotel were it's location, the evening drink provided from 6:00 - 7:30pm each evening, a nice breakfast and the room was never too busy when we were there in October. We did not use the pool but quite a few folk were doing so while we were there (and there was a defined time for closure so no late night noise). The bad points would only be that the electronic room keys often took 6 or 7 times before they worked. The hotel does not have great scenic views from our room, we just looked over the car park of an apartment/hotel next door.

    5
    « Dated, but completely delightful! »

    This property is close to downtown, a bit dated, but truly a gem. The room was very comfortable, the business center worked as needed, we were able to walk to restaurants and shops. I highly recommend this property!

    5
    « Relaxing and peaceful »

    We slept sound and enjoyed the complimetary glass of wine when we arrived! It was quiet and easy to control the temperature. The tv in our room was bigger than the one we have at home. The tub was big enough to soak in as well!

    5
    « Road scholar program »

    The Rio Grande Inn was warm, cozy , comfortable, with happy Southwestern decor. Our room was large, well appointed and the mattresses were excellent. Food served to our Road Scholar group was abundant and delicious. Kudos to the cook. Jonathan, the server, did an amazing job, pleasant, efficient and accommodating to requests.

    5
    « Great stay »

    This is a very nice hotel. Designed around an Inside atrium with large pool. Some rooms open from the atrium, others from the outside. 3 stories. Very interesting design. Elevator with glass walls. Our King room had a balcony with table and chairs. Very nice best western. Room was large. Breakfast room large and well stocked with many different items. Very good breakfast. The biggest plus is location. Downtown. Walk to restaurant and shops. Easy to get too. Complimentary happy hour drinks. Excellent wifi connection.Close to the narrow gauge RR.

  • 4
    « best downtown location »

    I stayed at the hotel for a week on business. The location is excellent if a person wants to experience the downtown area. There are many great restaurants in the area. Other locations cannot compete. Staff is professional and courteous and treat the customers the way they should be treated. Breakfast choices need to be varied as it was the exact same menu every morning. Given the other choices in town, I would choose this location in the future.

    4
    « Great location, close to downtown and the train. »

    All went well except for a noisy heater. When it reached the programmed temperature it came on (good) but the fan made way too much noise (bad). In the hotel's defense it appears all the heater operate the same way.

    4
    « Nice place great location »

    We like this hotel because it is a quality hotel, clean and well maintained. The staff are efficient and nice. The location is the best part it is walking distance to Durango's downtown great shopping and dinning district. It is also two blocks from the narrow gauge railroad depot.

    5
    « Great Place to Stay! »

    Had to set up a block of rooms for a fall Board Meeting and found the Best Western Rio Grande staff very helpful. Good value, wonderful rooms with a good breakfast and happy hour in the evening. Convenient location to restaurants and the Durango & Silverton Railroad. Property is kept up very well.

    4
    « Excellent location to Main Street »

    My husband and I have stayed here before. It is always clean and a great walking distance to Main Street. We can park the car at the hotel and walk to shops and restaurants. You save on parking expenses and get to take in the scenery.

    5
    « Good place to stay »

    In Durango for a couple nights. Family of 4 (children ages 2 & 5). Needed two adjoining rooms (booked in advance). Hotel was clean and well maintained. Perfect location for a family to walk to the train. Also very convenient for walking to other destinations in town. Staff was very friendly. Pool was fun (and clean). Breakfast was good. If we return to Durango, we will definitely stay here again.

    4
    « great if you are going on the train trip »

    Picked this hotel as the facilities sounded good and convenient for the trip on the steam train. It is within easy walking distance of the train depot and easy to get to the main area of the older town. You could hear the trains but did not find it intrusive. The complimentary drinks and snacks early evening was a nice bonus. The towels were extra large and soft and the bed very comfy. There was always plenty of hot water no matter what time of day for a bath/shower. Breakfast had a wide choice of food to cover most tastes. Not sure if any of the rooms had a view ? ours did not but did have a small balcony but too cold to sit out of an evening when we stayed. It may be a bit more expensive than some Durango hotels but if I was in Durango again would defiantly stay here

    4
    « Central location and friendly staff »

    Location is excellent for the shops and restaurants. We got 2 free cocktails on arrival and the staff were extremely friendly. Accommodation is basic but comfortable. The rooms were clean and the pool area looked good, but we didn't have the time for a swim. Would definitely stay here again.

    5
    « Another great night in the Rockies »

    Another yearly stay at the BW Plus Rio Grande Inn. Always a great room that is clean and comfortable. Lots of pillow and two complimentary cocktails each evening! Gota love that after a day with family. Close to everything in town so you can walk to restaurants/shops/entertainment. Ask the front desk about the restaurants they can point you in a direction to work for your family and budget.

    4
    « durango co »

    great location for riding Durango Silverton train convenient for leaving your vehicle and just walking around Durango for shopping and for eating. Hotel a little on the old side but it has been kept us and well maintained. Would stay there again without a doubt.

  • 4
    « Very nice, great location »

    This is a nice hotel, ideally located two blocks from the train station and where the "downtown" sort of starts. Our room was slightly above average for it's class. Furniture and décor was acceptable, bathroom was nice, beds were comfy and linens were clean. Breakfast was average, but plentiful and satisfactory. There is a pool, but we didn't try that as we spent most time outside. Overall a great place to stay, good value, great location.

    5
    « Nice Place »

    In downtown Durango. Great location. Convenient. Quiet. Great Breakfast. Manager's Cocktail hour free! Clean and comfortable great staff. Pool in atrium. Easy check in and out. Don't miss this value! Local Irish bar with music. Near train station.

    3
    « Average hotel good location »

    We always like to stay near the train station and usually splurge on the Strater or General Palmer. They were booked for this visit do we stayed here this time. The location is still really good within walking distance of all the shops and the train. The grounds and room were clean and tidy. Our only complaints would be the air conditioner on our room was very noisy, had to sleep with ear plugs. Also, the beds weren't as comfortable as they should be for the rate we paid. We understand we paid for the location but hopefully they invest some of their profits on new hvac units and better quality mattresses.

    4
    « Great location, in walking distance of downtown and the train station. »

    We stayed 2 nights at the Best Western Rio Grande Inn. Great location, in walking distance of downtown and the train station. It's a three story hotel with a pool in the atrium. Some rooms open onto the pool, others, like ours, open to the outside of the hotel. Good hot breakfast. In the afternoon, they served free drinks [2/person], chips & salsa for happy hour ? which we enjoyed while using their free washer and drier to catch up on our laundry!

    5
    « Great stay! »

    Fantastic staff makes this place special. It is within walking distance of EVERYTHING. Free breakfast. Free wifi. Free evening reception with light snacks and beer/mixed drinks and wine! It has a great pool. Rooms are really nice. We love this hotel, it is our favorite place in Durango. Very quiet rooms.

    3
    « Best Western Rio Grande, Durango, CO »

    We have stayed at this property several times over the years because it is walking distance to historical district. Rates were up $100 from last year at this same time. Staff was very unfriendly and unresponsive to issues and no people skills. Will never stay here again.

    5
    « Walking distance to Train »

    We spent 6 nights in this hotel. We stayed here about 25 years ago and chose it because it was walking distance to the Durango and Silverton Train. This place has really been updated and is very nice. We chose a suite with a balcony, pricey, but extremely nice. The rooms were attractive and comfortable. The only improvement would be 2 recliners instead of the two chairs in the living room. The breakfast was very good. We had a wet bar with a fridge. This was nice because we enjoyed a glass of wine on the balcony before we went to dinner. We were able to walk to a variety of restaurants. Considering the tourists in the historic part of Durango, walking is a huge plus. The hotel was fully booked while we were there and this put a strain on the housekeeping staff. We had to ask for supplies a couple of times. We were on the third floor, this gave us a nice view, and the hotel has an elevator.

    5
    « Overall excellent stay »

    The location is excellent for easy access to the train and the heart of the town of Durango. The facilities were well maintained with a pool, jacuzzi and free buffet breakfast and happy hour. The rooms were very nice, with comfortable beds, very clean bathroom, coffee maker, refrigerator and microwave. Good wi-fi in the room. The front desk staff was friendly and helpful. I would stay here again without hesitation.

    4
    « A nice place to stay, good location for train! »

    Stayed here 2 night in August with the family on vacation. The room was clean and nice, we got a roll away because there was five of us. The reason we chose this hotel was because of its proximity to the Durango-Silverton Narrow Gauge Railroad (a MUST DO in Durango). It is a 2 minute walk from the hotel to the railroad (the railroad charges for parking I believe. It is also a 2 minute walk from the hotel to the historic district of town. The free breakfast was very good and the indoor pool seemed nice (although we never swam in it). The complimentary wine hour was a nice touch too! I would stay there again

    5
    « Wonderful stay »

    Service was great location was excellent for getting around the closeness to the train made our travel less difficult. The front desk staff was anxious to help with directions and recommendations. The breakfast served and the cocktail hour were more than expected

  • 5
    « Leisure trip to Durango »

    We had a wonderful stay. The staff was wonderful and exceeded all of our expectations. Great place to stay if you're riding the Durango Silverton Train, it's within walking distance. Great coming back from a day of sight seeing and getting to have happy hour. Can't say enough about how wonderful our stay was. Thank you

 

Getting to the hotel ...

All directions
·From: Cortez (160) Make a left onto Camino del Rio and make a right on College Dr (the very next traffic light). The next right onto Main Ave, follow it around and the next right onto E 2nd Ave. ·From: Silverton (550) Continue straight on Main Avenue follow it to the end and around the corner. Make a right on E 2nd Ave. ·From: Pagosa Springs (160) Make a right onto College Dr. The next right onto Main Ave, follow it around and make the next right onto E 2nd Ave.