Best Western Queens Hotel

Booked a party night, staff very friendly and helpful. Had a lovely night, music good. The young staff went above and beyond to help and management are lovely. Staff deserve a lot more credit than what some people give them

Never been to Dundee before but hotel was very easy to find (with the help of my satnav.) Situated in the city centre & has free parking. Hotel is old but lovely. Room was clean, bed comfy with tea/coffee facilities. Staff were really nice and helpful. I would stay at this hotel again but not in the same room (no 216 i think) as I got very little sleep both nights for the washing machine /tumble dryer going all night. If it hadn't been for that I would have given the hotel 5/5.

My friend and I stayed for 2 nights from Monday 18th July, we found the staff all very helpful and friendly and in particular Kim on reception who went out of her way to help us and make sure we were comfortable on the hottest day of the year so far. Nothing was to much trouble and she is a credit to the best western group. The room attendant also went above and beyond the call of duty by locating a fan for us, my friend was most grateful as she had just finished 7 months of chemotherapy.

We stayed here on a 3 night B&B break. All the staff that we encountered were really nice (especially the lady who was on breakfast duties) and nothing was too much trouble for them. The room that we had was on the top floor, it was very clean and spacious with lovely views from the window. Breakfast was really nice and fresh with a good hot selection. The hotel itself is a lovely old building with lots of Character. It is in a fantastic central location and great for visiting all the wonderful places of interest that Dundee has to offer! We would definitely recommend this hotel and we would not hesitate to stay again.

Only booked in for one night. On arrival met a member of staff escorting a women out the back door and from what we could see, she had a “costume” in her bag! Check in was quick and easy. A bit surprised the hotel had taken the full payment for the 3 rooms booked before we arrived even though it was payable on arrival. Rooms were a bit tired but adequate for the night. There was no food available in the hotel but they were able to provide recommendations or cutlery if we wanted to eat in. As the hotel is in the middle of the Nethergate, it is really noisy at night and it took a while to get off to sleep. Breakfast was a separate charge and at £10, really good value.

For £78 for one night, excluding breakfast, it was very run down. The grout in the bathroom was dirty, along with some tiles. The bedroom had damp patches on the ceiling all the furniture was shabby and old fashioned. There was dirt behind the bathroom door, lack of attention to detail cleaning. The bar and restaurant were shut the night we arrived. The view was amazing. The bed was comfortable and we got a good night's sleep. Staff were friendly at check in and out.

Would like to say that from start to finish the service has been unbelievable would defo recommend this hotel. Kim at reception knows how to to treat customers very friendly and very informative of any questions asked shout out kim. All hotels should have a kim.

Nice clean hotel.handy location.decent sized rooms.nice bar to chill out in and have a few drinks.first time in Dundee so picked a hotel that was in the centre.easy access and was big enough for me.nice clean rooms also.didn't have the breakfast though as I was too hungover.

Couldn't fault the rooms. Although they were a bit dated, they were comfortable and did the job. The reception staff were lovely and very helpful. However, the breakfast was disappointing and far too expensive for what it was. Location and history were amazing though!

Room, views - great - Staff - superb. Dundee is a vibrant city that deserves your attention - The Queen's is a great base to discover it. Next to everything - The V&A, The Discovery - along the road from a great restaurant called Frank's (With secret cocktail bars)

Booked Montrose Room for 22 people to enjoy private dining experience; a chance to meet up and celebrate belated Birthdays. Whole booking experience and communication with Leah the Manager was excellent. She listened to our special requests and ensured the room was accessible for people with physical disability and sensory impairment (Deafblindness); staff dressed table and chairs beautifully, with thought to ribbons on chairs providing a 'tactile' experience which was so appreciated. The meal choices were excellent and delicious with gluten free, vegetarian & vegan options. The staff team were welcoming, cheerful, efficient and attentive throughout. Thank you Leah and your team for making this long awaited Celebration so special; every one of our company complimented the venue, staff and meal and hope to return in future. It was so helpful having free car parking at rear of hotel with disability access to Montrose Room by lift.

Stayed here for 2nd nights room was clean and comfortable. Walkin power shower. Staff were nice. Breakfast was very good. The restaurant was closed but there are plenty in the area We used capones whice was great and just a couple of door's from the hotel Would use again

I had booked in at the Queens online and thought it sounded good value for our Dundee trip but I was disappointed by the standard of furniture in the room allocated. My friend couldn't sleep at night because of the noise outside in Nethergate

I booked the Victoria Suite for my 30th birthday party. From the minute I booked, right up until the day after my party, the Queens Hotel staff were absolutely fantastic. I had a lot of questions and Leah answered all of them in the run-up to the party, putting me totally at ease. Leah put so much time into making sure the night was a success, so, thank you. On the night, they helped to prepare the room and threw in a few extras which were great, and the staff on the night were brilliant and friendly. I would absolutely book with them again for a function and have recommended it to friends. Thanks again!

Been a few times now and been great everytime we stayed over as it was DDE that weekend and the hotel is so central with a lovely breakfast included well worth every penny and the girls on reception Julie and Leah can't do enough to help and make your stay so relaxing and homely they are a great asset to the hotel and make a lovely first impression when you first check in,we will be back and would recommend even though the rooms could do with a bit of TLC

My wife and myself stayed at hotel on a My Hotel Break deal.. Really friendly welcome at reception and was delighted that our room was available early.Have to say that our room was spotless.Bed was really comfortable and room was nice and warm later on at night.Our breakfast next morning was terrific...great choice available.Have to say that all the staff were really friendly.We had a good time in Dundee and really enjoyed our stay at the Queen's.

Stayed here a few times now and we continue to return for a variety of reasons: -Very clean spacious bedroom and bathroom with comfy mattress -Great reception staff-Julie and Leah in particular know the hotel well and give you the type of room you want-in our case, top floor room with a nice view -free parking for hotel guests -lovely breakfast choice and not just the traditional fare -great location for the town, tourist sights and nice eating places along the Perth Road -good WiFi Ok, so this hotel is Victorian and in need of some repairs and a bit dated but this is reflected in the price and suits us as we travel a lot. If you want swish, try somewhere else.

The hotel is nearly in city centre and has a free car park for guests staying at hotel. All equipment and internet up to date and in working order. Breakfast is very filling and plenty to chose from and the full breakfast comes plated and on warm plates.

I've given this full marks as the staff were wonderful and hotel very handy for train station and great shopping .I was able to book in early at no extra charge .I stayed in room 310 which was on the roadside but did not affect my stay as not at all noisy in the evening

Checked into Queens Hotel on 21st March for a 2 night stay and loved everything about our visit. We have stayed in Dundee on a few occasions and Queens Hotel is by far the best hotel for location, value and comfort. We arrived from Glasgow by train and thanks to the foresight of the hotel's Victorian predecessors, on leaving Dundee station, you can't miss the hotel signage! I'm a pretty quick walker, however even at a gentle pace, from Dundee station / Discovery Quay/ V and A, it would take no more than 10 minutes to walk to the hotel. Similarly, the shopping centre of Dundee, which is very good, would take no more than 10 minutes to reach, again, at a gentle pace There is a large sized car park at the rear of the hotel which I'll use in the future, however, given the location of the hotel, public transport is an ideal way to arrive. The hotel is a brilliant Victorian hotel, and not only have I now stayed there, but Winston Churchill, a regular guest, beat me by a couple of years…On arrival, the hotel reception staff were so welcoming which really sets the tone of any stay. Check in was hassle free and our room was lovely, as a train buff, with a view of the Tay Rail Bridge and the railway lines in and out of Dundee Station, I loved the view. Our room was a spotless double room. I am a terrible sleeper but the bed was so comfy, on both nights I slept like a log. In addition to the bedroom being spotless, the bathroom was equally clean with a great shower to help waken us up and start the day. Breakfast was served in the bright and friendly restaurant. I'm vegetarian, but my wife isn't, however there are both vegetarian and vegan options on the cooked breakfast menu, which is a massive bonus and a huge well done to the staff for ensuring the variety of breakfast caters for everyone. Breakfast was lovely, served by a really friendly team and overall the friendliness of all the hotel staff makes Queens Hotel such a fantastic hotel to stay. We'll be back very soon and can't wait to return!

Second time we stayed here and cant fault the great location. Ideal for exploring the city. The Discovery ship was amazing and very informative but please take an afternoon or morning out to explore the Mcmanus Galleries and museum . Nice cooked breakfast to start your day

I attended a function in this hotel and was shocked by the extortionate prices for alcohol, £4.00 for a 25ml shot of vodka, now a litre bottle costs around £20 retail for a quality brand and you get 40 x 25ml shots from a bottle that's £160 and has to be excessive profit in anyone's view, beer prices were also over the top at £5.50 a pint well in excess of what you pay in any of the local hostelries. My advice, if you are staying there, drink somewhere else where your money will go further.

This hotel is in a great location. However as for sleep and noise from other rooms it was awful. Old style hotel and rooms but clearly no soundproofing. We had an engagement elsewhere so arrived back around 2am. However were awoken next morning around 6.30am by the people in next room simply talking to each other, not particularly loudly. Could almost hear what they were talking about along with what station hey had on their tv. If its location without sleep then this is for you. If you want both then look elsewhere and put up with the extra 10 min walk or whatever.

Great location to explore the area. Room was spacious, clean and beds were comfortable. The thermostat on the radiator was broken so unable to control excessive heat in the room. Reported a problem with the safe but no action was taken by staff. Plenty of tea, coffee and biscuits on request.

The building is beautiful as is the Interior staircase on entry. Bar is nice and loads or parking. However the room was terrible Small, dirty and needs repairs. It's the smallest bed I've ever seen. Wall paper was dirty, old and needed re done. The biggest problem was a huge angled boxed off section. I had to duck to get into bed. Hit my head getting up for the toilet through the night. Great building to look at. Tv was mounted at an angle. Cables hanging down. Not a great look. Decor old and dated. Terrible room to sleep in. Would not stay again amd don't recommend

Excellent service from a man called EDDIE FRIENDLY AND OPENED THE BAR AT 5-30 when I went downstairs for a cigarette top bloke room was clean and tidy and hotel was excellent with great staff will definitely stay there again when I go to Scotland

Thoroughly enjoyed our couple of nights in this hotel. Staff are very friendly, nothings too much trouble. The breakfast was very very good and most enjoyable Only slight issue we had was the radiator was not on and the room was freezing. We had to buy a fluffy blanket as the quilt wasn't enough to keep us warm

Can't tell u how often we have been to this hotel and still return because we have such a fantastic time when we go. . We would like to thank Leah julie and the rest of the staff for making us feel so welcome, we will return again as it's really central for everything in Dundee .

It was my first time traveling on my own. and they were very accomodating and helpfull. Lovely staff beautiful location. The hallway was a little noisy but the lovely staff completely made up for it!! Ill be coming back next year!

Hotel itself is a bit tired but perfectly okay Breakfast was great but what makes this place is the staff, Every member of staff we encountered was exceptionally helpful professional and friendly. We'll done guys.

Lost count now how many times we have visited this hotel, myself, hubby, mum and friend all stayed for 2 nights and again never disappointed. Hotel has everything you need for a city centre stay, very central comfortable rooms, very comfy bed, great shower, breakfast was lovely too, absolute credit to this hotel is the staff, if thank you to Leah and Julie for making our stay enjoyable as always, thank you

Let down late on by booked accommodation ( Covid outbreak in staff caused sudden closure, which was understandable ) but on quick search found this hotel, offering a very reasonable room rate and including breakfast which was unexpected. Room compact ( fair enough at the price ) but very comfortable indeed. Breakfast OK, hot part well cooked but rather let down by a stale, tasteless, croissant and a tiny pot of tea with no refill offered which was disappointing. ( especially as dining room was 95% empty ) Would definitely return but would be happy with room-only deal and skip the breakfast.

I am the Regional Organiser for Dundee and Central Scotland War Widows' Association group. We meet here once a month for coffee (COVID permitting!) and the staff always make us so welcome. Last Tuesday we had our Christmas lunch and I cannot speak highly enough of the team who looked after us so well. I had made them aware that the Association is also celebrating its 50th Anniversary this year. Service here is always excellent but this time they played a blinder! Nothing was too much trouble and I've had so much positive feedback from members. Fantastic afternoon putting everyone in the mood for Christmas. Thanks Leah, Julie and your team! See you in 2022!

Lochee Art club members have asked that I congratulate you and the team who attended to us for our Christmas dinner. The meal and service were first class and we all had a wonderful time. Highly recommended.

On arrival to departure the staff throughout the hotel couldn't do enough for us, The bedroom was extremely spacious and comfotable. Breakfast menu had plenty of choice and food served piping hot and of a great standard. We will certainly look forward to a return visit.

We had a wonderful one night stay in the Queens hotel.Very friendly staff and Julie and Amy whom we met were so helpful and would do anything to make your stay most pleasant.Room was spotless and Breakfast was exceptional and served just how we like it.Staff very friendly including Luwara,she is a lovely girl¿Well done everyone.John and Hazel Summers.

Situated near Dundee Station, River Tay and the City, this is a lovely old Hotel that was used by Churchill. A very friendly welcome and indeed friendly throughout. My bedroom was spacious with a renovated bathroom and big powerful shower. Comfortable bed and pillows. The best thing was an amzing cooked breakfast with a big choice. I would have given it 5/5 but for the net curtains that seemed grubby. Recommended.

I have just returned home from a lovely stay at the Queens. We were staying there as we were attending a funeral for my grandad. The room was clean and comfortable and had the most breath taking views. The staff from.check in, to the bar to the restaurant were all friendly, polite and we were made to feel so welcome and often went above and beyond when serving us. The reception after the funeral was well staffed and catered and again, the staff were in and out regularly with drinks and making sure we all had enough to eat and drink. I would highly recommend this hotel for a short stop.over in Dundee and also for family or corporate functions. The staff absolutely make this hotel, thank you for making what was a very dad occasion so easy and comfortable for us all.

My wife, son, daughter, granddaughters and I stayed at the Queens Hotel, Dundee for two nights and cannot speak highly enough of the visit. The service from the hotel was of the highest standard. On arrival we were given a very warm welcome from Julie and reception staff. The lift was slightly delayed and Julie quickly offered to have our bags taken up. The bar staff were very attentive and had the perfect manner. Although the restaurant had a reduced menu we all enjoyed the food again served perfectly by the two young men working in the bar. The rooms were great and had the finest views across the city and the Tay estuary across to Fife. Breakfast choices were good and again the staff were warm, welcoming and gave great service. No wonder Winston Churchill stayed at the Queen's!

Lovely turn of last century hotel. Huge tall rooms with elaborate decoration. The staircase was something to behold. The room was clean and suitable for a single person with good tfacilities. There was a shower over the bath which for me is not ideal. The service of the staff at the front desk and at breakfast was excellent.

Stayed here for a couple of nights nice easy check in. a special mention to Julie and Caitlin who were great and very helpful at reception nice quiet room we had 204 .good choice for breakfast Arbroath smokies were great ate in bar one night decent menu with plenty choice the hotel nice and central for us near everything we wanted would stay again

The car park is free for guests, being large with plenty of spaces. A lift goes from the car park level to the reception, then onto the rooms, so no struggling with heavy cases up stairs. My room, which turned out to be lovely and quiet, had a sea view - an unexpected treat. There was a comfy double bed, and although the room was dated, it was spotless and well maintained. The bathroom was also spotless and the shower was easy to use with a powerful flow of hot water. Breakfast was good with decent coffee. A cooked buffet was served to you, but the items were fresh and non-greasy. There was a selection of cereals and yoghurts too. Check out was easy, and the receptionist was happy for me to leave my car at the hotel to visit attractions before departing.

Just had another wonderful stay at this hotel. Great value, super friendly and helpful staff, clean comfortable rooms, great breakfast and perfect location. Would recommend as we have visited many times and have always left feeling rested and always looking forward to our next stay.

We stayed in this hotel for approximately 10 minutes before moving not far away to Sleeperz-a much better choice. Can I firstly say that the young man on reception was lovely. He was polite and honest. This review is no reflection on the staff but Best Western- you should do something about this hotel! You are a big chain with pots of money! The room was very pokey, with a slanted ceiling making it even pokier! The wallpaper was peeling off in a few places and the furniture was old. I felt like I was staying in an old 1970 s hostel. The sheet on the bed was so thin that you could see the stripy mattress through it and the mattress topper was as thin as paper. It was gloomy and depressing and I refused to stay for the price they had charged. In contrast Sleeperz was clean and modern with a decent sized room, good quality bed linen and was bright and cosy. It was cheaper than the Queen's! The young man on reception gave us an immediate refund without being stroppy or unprofessional so well done to him ( maybe he's used to it sadly). As I said earlier, this is Best Westerns responsibility and not the management or staff. I feel very sorry for them.

Hotel a little tired but exceptionally clean and well kept. Room was comfortable, think pillows need replacing, bathroom lovely and clean. Staff at reception and in dining room very pleasant and helpful. Will visit again.

Close to university and city centre. Friendly, helpful and efficient customer service. Clean rooms and public areas. Well equipped and furnished bedrooms. Great and recommended hotel for short or longer stay

Me and my partner recently spent the night at this hotel as a birthday treat for me. It was the first time we had been to Dundee. We had found a great deal from myhotelbreaks so decided to book this hotel. It is in a great location very close to the train station and shopping centre. We traveled by car and there is free parking for hotel guests. You just have to enter your registration number into the tablet at reception. There was a good choice of restaurants nearby but we decided to have dinner in the Q bar within the hotel. The service that we received was excellent and the food was delicious and reasonable priced. Would highly recommend this hotel as it's close to all the city centre main attractions and we will definitely stay here again in the future.

Excellent staff very friendly and helpful,breakfast was amazing ,not to much just the right amount to choose from,Bedroom was clean and well looked after ,would highly recommend a stay here and we will be back

Hotel is only a few minutes walk from the train station and bus station. Check in and check out was super easy with very nice staff. Room was fine. Decor/furniture is dated, but that's not a major issue. Bed was very comfortable and the shower was super powerful (a definite plus). Internet was fine. TV had ups and downs. It was nice to have access to different apps (BBC IPlayer, ITV, Channel 4 etc.), but it was a bit tough to find a guide for live TV. Was manageable for us, but I could see my parents having trouble with it. Overall would stay again.

Had a fantastic stay here. Central location. Great spacious car parking for free. Speedy Covid safe check in. Spotless bedroom. Super comfy bed which felt brand new. Excellent in room facilities. Really powerful shower. Lots of piping hot water. Good breakfast provision including lovely smoked fish with poached eggs. Really handy for shopping, city centre attractions such as V&A and Dundee Rep Theatre. Although this hotel is a big old Victorian landmark and has very traditional decor, the bedrooms and bathrooms are modern and would highly recommend for any leisure trip.

Lovely staff, to a person. A credit to the place. Easy access to the centre. Sadly, dated and for such an iconic building, the most bizarre decoration I've ever seen. Badly needing updated. The oak bannisters are possibly unsafe- they wobble! Our room, 216, was tiny, with no ventilation at all, smelled and had 24 hour noise from a generator/something. Bed was seriously awful. The room needs completely gutted and made into a store cupboard. Breakfast was served 7-10 which was a lovely interval, and was presented well. Of the Scottish Breakfast, the sausage was nice but everything else was completely tasteless, which was a real disappointment. ‘Could do much better', really. Parking is behind the building and we found a place easily but as is a public car park, but small, finding a space during the day might be difficult. Guests have an electronic car registration process, so is free. The beer was awful- stale.

Myself and a friend stayed here for 2 nights and have to say we keep returning to this great hotel, very central, fantastic Staff and spotlessly clean and food amazing so much so I have booked again for October with some other friends, big thank you to Leah and julie for everything and please pass onto your staff our thanks and see you again in october…..

I'm glad now I booked this hotel here in Dundee over the typical corporate hotel chains as this is a traditional Scottish hotel with service to match. The receptionist at the desk was very helpful and checked if our room was ready before the allocated check in time and the housekeeping staff had done a great job as our room was clean and ready to check in to. This was greatly appreciated as we had been driving the past couple of days from our home in the NE of Scotland having a wee holiday after 18 months or so. OK this hotel is showing her age in places but at least the hotel is clean and Covid measures in place. I cannot complain about the room I was allocated as it was on the third floor and the views over the Tay more than compensated for the beige interior decor inside. The bed was comfortable and we had two large picture windows overlooking the V&A and the Tay bridge and surrounding area. There were tea and coffee making facilities an iron and board plus the tv and free wifi all as standard. Best of all was the ample modern shower room with facilities. The hotel has so much character and despite even Winston Churchill complaining about the breakfast nearly a century ago we could not fault the breakfast we were served this morning. My partner and myself had the most epic of breakfasts which was fruit juice, well cooked porridge fresh fruit salad and yoghurt. The light cooked breakfast of poached eggs bacon and sausage were cooked to perfection and the waiter was attentive with table service. There was a whole table allocated to cereals,yoghurts,muffins and pastries. The breakfast menu catered for vegans vegetarians and other dietary requirements. Sourdough toast with avocado and poached eggs,freshly made pancakes and Arbroath Smokies were on offer too. I would book on the basis of the quality of the breakfast alone as it was so good. Would I stay here again? Of course I would.

Very welcoming, clean but dated does need a bit of tender care Breakfast was adequate, staff nice. Hopefully on our visit next year it will show that they have listened to the reviews and have a revamp.

I'll start off by saying the staff here were all really lovely and very friendly BUT just trying to decide if this is indeed the worst hotel I've stayed in…… almost but not quite! It is however VERY tired! Rooms 216 and 217 were very small. The mattress in 216 was incredibly uncomfortable, very springy, the 2 of us spent the whole night rolling into each other. The bathroom door kept getting stuck when trying to open, the bathroom smelt of drains, there were large chips and cracks in the walls. We asked if we could move rooms but we're sold out. We also tried to find another hotel in central Dundee for our 2nd night but couldn't find anything at a decent price so I suppose that's what you can take from this review, the room was cheap and felt it! Time for a refurbishment.

We really enjoyed our one night stay on a Thursday night. Free car parking, very quick check in and out, free WiFi. Nice staff. Big room with lovely view. And a very tasty breakfast the next morning. What more could you want? Well done to the team at best western dundee.

awaits at this historic hotel. The staff were friendly and efficient. The location is a 5 minute walk from the train station. Inside it is a bit tired and dated but is clean and functional. The room was adequate, the bed comfortable and we had 3 good quiet nights sleep. The breakfast was a buffet style on Saturday and Sunday but was a much better and extensive one served to the table on the Monday. The hotel is within walking distance of most of the major attractions.

Not the most graceful of hotels, clearly needs some upgrades, room was ok, good shower and the bed was fine, breakfast wasn't the best, would we stay here again? Probably not, but it's fine if your not overly fussy. The staff were friendly and polite, everything you want is within walking distance.

We stayed one night and had a lovely spacious corner room with a king size bed. Large bathroom with shower. Because of the age of the building it has squeaky floorboards everywhere but this just made you appreciate the age and history of the building. It is easy to spot the hotel from the top of Dundee Law and the Train Station. Quite a landmark. We didn't stay for breakfast so can't comment on the food but we enjoyed a good night's sleep.

A hotel in a slightly older style. Comfortable and well equipped rooms. Pleasant and helpful staff. The food was very good with a choice of 3 options per night. Central location, ideal for exploring the city on foot.

Booked room only, got a good deal. Room clean, but bathroom had a unpleasant smell- shower curtain? Beds were new and a bit hard for my personal preference Great view from room of city and Tay Bridge.

Was looking for a 1 night stop off with our grandson, chose this hotel on a wowcher deal. Glad I only paid a fraction of the price as that's all it was worth. Check in was easy lovely member of staff called Amy told us all we needed to know, said we had a family room on 2nd floor. Room was very dated, and definitely needed a good clean. Me and grandson slept in the double bed whilst he said grandad had to sleep in the single, poor grandad said the bed has an awful odour on checking in the morning the mattress was upside down and obviously we know why the mattress was badly stained with urine..surly this is a goid reason to throw a mattress out not just turn it.. the bathroom was in need of a deep clean and the shower curtain smelt so sour surly a cleaner can smell it and either change it or wash it. And the other thing that shocked me was a dish with loose decaffeinated teabags in it we're still in a pandemic so why would you have loose items..I hoped for better from a Best Western as I've used this chain so often before, the breakfast was nice and again the staff lovely, but I definitely won't return to this establishment.

Nice old hotel situated almost in Dundee central, The rooms are dated but clean and have everything you need. Windows are a bit draughty but I would imagine it's a listed building so not much they can do. Breakfast was good as was tea and not badly priced. A big thanks to Kim who served us our tea and breakfast on a couple of occasions really friendly service throughout the hotel

We stayed at this hotel for one night when passing through dundee. We had a lovely stay. The staff were very friendly, especially the night porter who had to let us in late when we had went out for a minute and the doors locked behind us. The bed was very comfy and had a great sleep. There was some noise from the club next door, however this closed at 12am. The shower was also very good, great pressure and hot water. When leaving, the staff also allowed us to leave our car in the car park for longer. Free Parking!

We booked a couple of nights for a getaway. Check in was very smooth and we were given clear information about our stay. Our room was lovely and had obviously been well cleaned but when we tried to open the window we couldn't. Someone arrived from reception within minutes and when she had difficulty opening it she called reception and we were told we were being moved to an upgraded room. The key arrived minutes later and we were shown to a lovely room- even though we would have been happy to wait till the window issue was resolved. This was typical of our whole stay. The staff could not do enough for you and every single one of them was friendly and helpful. I honestly couldn't fault anyone we dealt with throughout our stay. We had breakfast each morning and the quality and quantity of food was excellent- again with great/ friendly service. The hotel itself is full of character-yes it is old and yes it squeaks and creaks and the floors maybe slope but it all adds to the character and authenticity of staying in such an old building and it is good that the character hasn't been modernised out of the building even though the rooms are decorated and furnished to a good standard. I would have no hesitation in booking the Queens Hotel again. Great hotel, great location and brilliant staff

Just back from our 3rd or 4th stay and the hotel gets better each time. We have never been disappointed. Yes it is an old building but it has character. Everywhere was very clean and tidy. The food was lovely, plenty of choice and good portions. The bar cosy and was nice and quiet. Our room was clean and quiet with a great view. The bed was very comfy. Tea/coffee tray well stocked and had biscuits. The hotel is in easy walking distance to the shops, pubs and restaurants and bus station. Also has a big car park. But above all it was the staff who made our stay so enjoyable, everyone was so friendly and helpful, well done. Too many people to mention but thank you ALL. We will be back.

My husband and myself stayed here for a break. The reception staff were very friendly. Our room however was a tad small and was in need of a little freshening up. Very dated we thought. IN the bar in the evening we were served by Amy she was extremely efficient, professional and nothing was to much trouble for her. She is an asset to this hotel.

Stayed here a couple of times in the past few years and this was the best stay by far. We booked with the hotel direct and got a great deal from Leah. Julie was on reception and was very helpful. The staff know their rooms and gave us a lovely room with a great view to the Tay, V and A and Discovery. The room was large and clean and freshly decorated. We had a comfy firm bed and modern bathroom. The hotel is traditional and slightly dated but all the pluses make up for that. Free parking is a real bonus and the hotel location is brilliant next to the DCA and the studenty area of town. We enjoyed our breakfast too. Didn't eat at the hotel at night but there are some good places round about including the newly opened Casa next door. We will definitely be back for a longer stay as Dundee has a lot of offer. This time we only managed the Law and Camperdown Country Park which we would highly recommend.

Travelled to Dundee for leisure. Chose The Queens as it offered cheap option in the middle of the city centre. It also offered free parking - which reduced the stress factor of finding parking potentially away from the hotel you are staying in. The building itself has a shabby chic aura from the outside but the interior decor unfortunately oozes tired and needs some TLC. Stayed in a family room with my son. The room was huge - loads of room. There was a view which was a bonus - we were on the 3rd floor. The clientele seemed to be mainly builders - loads of van parked in the car park - but this wasn't a problem, just an indication of who might be staying there. Staff were great. Check in and out fine - our card key needed re-programming which was the only pain (having to go down from the 3rd floor after just arriving on the 3rd floor). My mattress on one half of the double bed was a bit lumpy so slept on the other side the next night and it was fine. For somewhere clean, cheap and central to just lay your head for a couple of nights you probably won't find better.

A very enjoyable stay in the hotel. From the minute we turned up staff where very friendly and professional. Special thanks to the receptionist who saved me after I accidentally booked a twin rather than a double. Without a fuss got changed into a lovely room with an amazing view across the water. Room was a good size and very clean with an amazing shower. Will be back!

After a horrible stay in Edinburgh at Jury's Inn, I thought Best Western would be awful. I was pleasantly surprised. The hotel was done nicely despite being old, it was clean and easy to navigate. The staff were really friendly for all my questions. The room itself was slightly on the smaller side, but it was perfectly fine for me (solo travels). The room was clean and had everything as expected. The view looked out onto the river beyond the station which was nice. The location was great - about 10 mins walk to the station with luggage and getting into town was easy as. Overall, really enjoyed my stay here and would recommend.

We arrived late which was nay bother at all to the people staffing the front desk They sorted us out quickly and efficiently and were courteous and gave us fresh milk for the room The bed was huge and very comfortable a great night's sleep The room was big and airey And the breakfast was one of the very best I have had anything I asked for for example more coffee toast it was nay bother at all A lovely stay at the Queens hotel Dundee We will stay again

Got there very late but nothing was too much trouble. All the staff really friendly too. So handy - parking included in the room price and very central. We didn't choose breakfast but it is very useful to have the option.

Decided last minute to visit St Andrews but as usual hotel and B&B prices are exorbitant, so looked at hotels in Dundee. Because it was bank holiday there wasn't a lot left but I found a room at Queens. Reviews are right it is an old hotel but the location is excellent. The room has everything you'll need and mine had the added bonus of a spectacular view over the river and the Tay Bridge. Most important thing for me is room is SPOTLESS and bathrooms towels are sumptuous. Staff were so friendly and there's free parking. I booked direct with Best Western and got a much better rate than all the usual booking.com etc sites. Definitely will be back as buses to St Andrews are nearby and frequent and their hotel prices are NOT worth it.

The hotel is in a great location handy for the town and tourist attractions. The staff were friendly and accommodating. The building is old so it has creaking floorboards etc however the bed was comfy and the room was clean. We had drinks in the bar when we returned from our meal the atmosphere was very pleasant. When we return to Dundee we will stay here again.

Just back from another long weekend at The Queens. We haven't been since summer last year and boy did we miss it everyone. From the minute you step into the hotel it is spotless and then when you get to reception it feels like you are meeting old friends. Nothing is too much trouble. A highlight of our stay this time was being able to have breakfast in the restaurant again. The breakfast at the Queens is fit for a King :) So glad to see some normality again for the team and hopefully on our next visit we will be able to enjoy a tipple in the bar. Thank you again guys and see you soon.

I had the most amazing stay in Dundee recently with my partner. We stayed at the Queens Hotel. The location was fantastic, bang in the centre of town with free parking too. All the coolest bars and restaurants are on the doorstep and even The DCA cinema is next door. Amazing. From check in to leaving, we were really looked after by Leah and Julie. They could not do enough for us. Julie went so far as to quickly stitch a fray in my jacket before my partner and I went out for the evening. The room was so lovely and spacious and breakfast was just what we needed. I highly recommend the Queens Hotel for your next stay in Dundee.

We stayed at Queens Hotel almost a month, everything was perfect all the time and everyone was so nice and lovely with us. The rooms are big and cosy, all the hotel is well maintained and very clean. The breakfast is delicious and has a great choice of everything, the restaurant is also very good. All the people of the staff were friendly, accomodating and always helpful (Darren, Sam, Julie, Morgan, Amy and everyone else we don't know the names of); we really appreciated it, especially considering this time of lockdown. We couldn't be more happy about our staying and we surely recommend this hotel!!

We had our small wedding at the queen's , we couldn't be more happy with the service and the staff , Leah and all the staff at the queen's are friendly and warm , there go out the way to make sure that everything is perfect for our wedding

Good stay, nice room with a bed each for me and my mum. Went to the bar for a non alcoholic drink. Bar staff Blair was really friendly had good chats with him. Shame with the covid regulations we couldn't order an alcoholic drink and eventually we were the only people sitting in the bar. No music or atmosphere either which was a shame but it's not the bar/hotels fault that's just the rules. Breakfast in the morning was great. A nice stay at the hotel.

My friend kindly gave me this 2 day trip to the Queens Hotel in Dundee, for my birthday. From the minute we arrived until we left, the staff were so friendly. We arrived early and wanted to leave our bags, to save trailing them with us. Julie, the duty manager advised our room was ready to go into, due to a room change, she had arranged with the room attendant, this was very helpful. Julie also said, to just ask if we required any information for places to visit in Dundee. The room and bathroom was very clean, the only negative was that the room window did not have a lovely view. We decided to have our evening meal in the Bar which is connected to the Hotel, there was a nice menu to choose from, the bar staff provided a good service and it was quiet in the bar. The Breakfast choice was either Full breakfast or Continental. Julie asked if we enjoyed our stay and we did, she also said if we are coming back to Dundee, to phone and let her know as she will make sure we have a room with a view this time. I would recommend this Hotel ,if you are coming to visit Dundee, for it was first class service from all the staff. It is on a bus route into the Town centre which is also within walking distance.

In Dundee with friends for one night to visit V&A. Wanted single rooms due to Covid restrictions ,pleased hotel didn't charge a higher rate for single rooms. Yes, decor and furnishings a bit tired but rOoms we're clean and well equipped with hairdryer, iron ,and tea and coffee making facilities. Staff couldn't be nicer or more helpful. Good breakfast included in the rate and we also enjoyed a meal in the bar/restaurant. Hotel well situated with lots of bars and restaurants in the street. Only a few minutes walk from the train station, V&A and the Discovery as well as the shopping centre. Would stay again.

We stayed for a couple of nights. Breakfast is extensive and pre-ordered for a set time. All very well cooked and delicious. We had a lovely sized room with great views over the road bridge and the town. Hostess tray was good and topped up each day. Shower was nice and hot and hair dryer was efficient. One-way system through the hotel so you entered through the main entrance and then out through the door to the carpark.

Blair does an absolute cracking gin selection, he's mixed two stunning Whitely gins with his own choice of aromatic mixers and garnish. His lovely nature and friendly charm just made the experience all the better. Top guy!

We had a lovely stay at the Queens. We had a great seaview room. Everything thing in there just what we needed. Well set up for covid no problems. The breakfast was enough for us. Had a lovely meal on our first night. All the staff really look after you. It was lovely and clean everywhere. Our first visit anywhere since lockdown and it made us feel save. Leah and Julie were fantastic and looked after us. The receptionist Dahryn was also very pleasant ! Thank you guys.

stayed for 3 nights, covid safety no issues. Staff very friendly, Qbar lovely and restful, staff very attentive, Morgan , Blair, & Amy & co. bar food was amazing, steak pie and chicken curry fresh made. Great portion sizes too. Great housekeeping, lovely fresh towels daily. Its an old hotel but holds its own. Beautiful main staircase in hotel . Good parking at rear of hotel one way system in and out of hotel during covid! Spoke to Julie on departure and said we really enjoyed our stay and we will return.

Thank you for another great stay. Me and my husband had a wonferful time and we felt very safe with all the measures your hotel has implemented for COVID19 . Leah and Julie look after me upon check in and were very helpful. Dahryn on the desk was very professional and helped give directions to near by restaurants. Traditional hotel and decor. All spotlessly clean. Staff all exceptionally friendly and helpful. The breakfast was good and freshly cooked. Had a comfortable night's sleep

The hotel is very convenient for the V& A also only 10 minute walk to City center. We were there during the pandemic and everything was well organised. The rooms were ok but are in need of updating, however they were clean and staff came in every day to tidy bathroom only. Breakfast was fine nothing outstanding and staff were pleasant and friendly.

I'll start with the positives. Room was fine and it had free parking which was handy as it was only a 5 minute walk into the centre. Where we felt really let down was the breakfast though. Looking at he past 5* reviews I am wondering what is going on. Even in current times with Covid restrictions we thought the breakfast was really poor. This is the fourth hotel we have stayed in since covid and it is the first where we were not offered Ceral, yoghurt or even fresh fruit for breakfast. We were offered fruit juice, tea/coffee the asked what we wanted in our cooked breakfast. When it arrived my wife had to send egg back as the white was still runny and undercooked, the bacon and link was the opposite, dry and overcooked. It was only as we were leaving breakfast on the second day that I overheard someone asking for cereal and realised that they did actually have it, so not to be asked if we wanted any was really poor, In sumary. I guess if you are just looking for somewhere to stay that is handy for the centre then the hotel will be fine.

Super deal for a weekend stay with prosecco and full cooked breakfast in a double room. Shop around (5pm.). Great location, friendly welcoming staff, really good cooked breakfast and obviously cooked fresh. Some areas a little tired, but was super clean. Overall stunning value

We stayed at the queens for 4 nights in September and had a great time. our bed and room was very comfortable and Clean. Breakfast choice was great and the food prepared to order was very enjoyable. Blair in the q bar was friendly and helpful and very knowledgeable,he recommended their quince flavoured gin which was lovely Julie Knox one of the duty managers was very welcoming, as were all the staff. Great stay, we will be back, thanks to the team at the queens

My wife and I booked an overnight stay for a night away from the kids! The location is great, literally a 2 minute walk from the very centre of the city and about 5-10 minutes walk the V&A museum if you plan on visiting that. Julie at check-in was fantastic, made us feel very welcome right from the off and made us feel like anything we needed would not be a bother. The view from our room was brilliant, looking right on to the Tay Bridge. Breakfast was also great, full English with Tea/Coffee and fruit juice. And also quite fun trying to sit and guess who all the caricatures were on the wall :) All in all, perfect little base for everything in Dundee and brilliant staff. Would happily stay here again.

We booked the Queens because it was handy for the V & A and other city centre attractions, and because it had readily accessible parking (with Covid the train had become almost prohibitively expensive). Check-in and parking went smoothly (and will even easier next time as we master the one-way social distancing). Breakfast was served promptly with the best cooked one I have had for a long time, freshly done to order, with the best black pudding ever. The room was fine, though it could have done with some freshening up; the bathroom door was prone to jamming and I required rescue by the staff before breakfast. All the staff were friendly and helpful but special mention must be made of Julie at reception who habitually went above and beyond the call of duty. Finally, the piece de resistance of this 1880s gem is the grand staircase - use it at least once and experience the pleasure of great architecture.

We spent two nights at the Queens Hotel. We tried to visit V&A museum but did not know you had to book. The staff are very friendly at this hotel. And the room we had on the third floor looked over the River Tay. Was a lovely view very quiet. This is a old building lovely ceilings just like the days gone bye. We did the short Drive to Arbroath and had a lovely time at the harbour and walked up the cliff route for a short bit. This is a must visit for anybody in the area. Breakfast was lovely at the Queens Hotel with everything served due to the covid rules. Would visit again if in the area. The receptionist was a credit to the company nothing to much bother. Thank you for our lovely view room 302. Mr and Mrs Sommerville.

My four friends and I visited the V&A Dundee yesterday and booked an overnight at the Queens Hotel. Although outdated it was clean and the staff were really lovely. Nothing a bother. Breakfast was nice too. I'm sure we will return to this friendly city when things improve re Covid.

Stayed at the Queens Hotel for a 2 night break. Its a very impressive building, Winston Churchill has also stayed here. They have a very impressive staircase with wood panelling fit for a Queen. The whole place is immaculate and credit to the staff in keeping it spotless. Breakfast this morning was well organised with the lovely Morgan doing a great job on her own. We were well informed as to what was on offer as Covid rules in place. Didnt have to wait for anything as she was on the case which was better than the first morning experience with more staff on. Nothing was a bother and she made us feel welcomed. She is a credit to the hotel. The car parking was also well organised and free as long as you registered when arriving. I only booked this hotel as it had a free car park unlike a lot of others plus its less than a 5 minute walk into the town. I would stay again and highly recommend it as all the staff are lovely with nothing a bother.

My husband and I stayed Saturday 5th bed and breakfast. Lovely clean hotel very easy to find and in an excellent location for reaching the shops or if you have family at Dundee university. Nice restaurants nearby although I would say book in advance. Breakfast was delicious. A perfect amount of food cooked fresh served by the staff made with what ever kind of eggs you would like. Parking behind hotel. You just give your registration details to reception. Our room faced into the road and it was very noisy during the night with a lot of people who were returning from night outs shouting and laughing which didn't bother us but wouldn't suit people who are light sleepers so ask for a room overlooking car park. We would definitely return .

Had the most fantastic weekend which we extended for an extra 2 nights as it was so good . Julie and Leah were absolutely brilliant and welcoming and friendly. Rooms were immaculate ,spotlessly clean. Very reasonably priced . Every single member of staff went out their way to accommodate your requirments with a cheery smile and nothing was too much trouble for any of them. Would highly recommend and will definitely be back ....frequently

Stayed for 4 nights. Julie made me feel welcome from the moment I arrived. The hotel was spotless and albeit a smaller breakfast menu due to Corona virus it was still plentiful and again the staff were very friendly and welcoming.

Just back from a 2 night stay, everything from start to finish was amazing, warm friendly staff, great room with a fantastic view Was just perfect for what it was needed for thank you darhyn if I've got it wrong you know I'm sorry haha, Gavin was A great host in the bar friendly an helpful nothing was too much trouble, and Julie was nice to meet you, hopefully see you all in a month or 2 for my next stay

Still here at the moment great service from all staff decided to eat in hotel wasn't disappointed we had haggis Bon Bon's and garlic mushroom followed by fish and I had steak pie best I've had compliments to the chef great value looking forward to breakfast.

Stayed here for a family break and could not fault this hotel. Staff are exceptional from check in to check out and the catered for all my family requirements. Keep up the fab work Leah, Julie and team.

Our 1st breakfast at the Queens , here for a short break. Due to unforeseen circumstances of slight flooding into the dining room , all attending customers had to be moved into the nearby bar area to be served. Outstanding service and attention from Julie and staff. Very personal and attentive, looking forward to our continued stay. Helen , Glasgow

Just had another weekend stay at The Queens and yet again it was a fabulous stay. Yes, it was a bit different due to the Covid situation, but I felt very safe. The hotel itself is spotless and I cannot speak highly enough of the team. Leah and Julie make you very welcome from the minute you approach the desk to the minute you leave. The rooms are very clean and more than adequate for your stay. It is becoming a home from home for us due to visiting our son at Uni, and have been lucky enough to have had room 307 more than once. The views across the Tay and beyond are spectacular and also down onto the main street. We look forward to our next visit very soon when the bar will be open and we can also have the amazing cooked breakfast again. Cannot recommend this hotel highly enough.

Good central location with easy parking. Walking distance to the centre. Happy with the price and Julie and Leah on the front desk made me feel welcome and had a good laugh. Rooms were nice. Would stay here again.

My partner and I just spent 5 lovely days in this hotel and most enjoyable it was.We love it because the staff are always friendly and most welcoming.Our room had a great view over the Tay road bridge and the ship “Discovery”. It is really handy for the town centre.They have a great car park at the rear of the hotel where I always feel it is safe.I always admire this wonderful looking building which dominates the skyline in the Nethergate area of Dundee.A special thanks to Liah and Julie for their wonderful friendly attitude to customers and their helpfulness.See you soon

We had a very enjoyable stay at the Queen's hotel. The many precautions taken by the hotel to ensure the safety of its guests in the context of Covid 19 ensured that we were feeling safe during our stay (this was the first establishment we visited where pens were being sanitised between customers!). Julie at the reception deserves a special mention in this regard.

Needed a few nights away after a stressful time during lock down. Was made to feel so welcome by Julie even under the present circumstances. They really couldn't do enough to make you conformable during my stay. Rooms were very nice and spotless. Very large smart TV in the room. Spoke to Leah a few times too who very pleasant and informative. Would definitely recommend the Queens Hotel if you need a break. Prices were great too.

My only complaint would be that the Room was small and old style. Breakfast and food in bar was very good .Staff friendly enough and allowed to leave my luggage in reception after check out was good service.Good central location is bonus

Thanks to Julie and Leah for a fantastic service. The cancelled event will now take place next March at the Queen's Hotel under the same agrrement as previous. Now we can look forward with confidence to next year and an even better event.

I used the hotel for a meeting and also stayed overnight. The Victoria Suite was well laid out, the staff were very helpful and the buffet lunch was good and plentiful. The single room I stayed in was a good size with excellent amenities and the breakfast was tasty.

This is a beautiful hotel. The staff are wonderful, the food is great (breakfast was amazing every day!). The rooms are spotless and very comfortable. It had parking on-site, which was a real bonus. We really enjoyed our stay and cannot wait to return.

This is the icon historic hotel in Dundee bang in the city centre ,but refurbished and although some of its character has gone the main staurcase makes it very special and almost worth a stay for the joy of walking up and diwn! The staff however were what what made our one night stay so soecial....from our arrival onwards everyone we had contact with was helpful friendly and efficient and totally at ease ....it made it feel like home from homeand although Im sure there are classier places to stay with more elorate and sophisticated breakfasts I would definitely stay there again. Particular thanks to Darhyn on our arrival, and Morgan at breakfast Oh and finally just to say it was outstandingly good value.

This hotel is idealy situated 2mins from town centre 5min walk from the railway station discovery va museum across from the university its spotlessy clean the staff are very helpful friendly its ideal for weddings and all other functions i highly recommend this hotel

Me and my Wife stayed here for three nights Saturday till Tuesday,the hotel is an old building which reflects onto the rooms slightly never the less still quite clean with cleaners in everyday.Rooms could do with update as old windows etc also net curtain in our room ripped and dirty looking,huge bed but as usual two singles joined together so slight gap in middle only other gripe would be fan in bathroom very noisy sounded like helicopter.Breakfast was very good as hot food made to order rest of offerings fine,staff all friendly and lounge bar very big and more modern.

We stayed at The Queens for three nights last week, we had a clean, comfortable room with a very large bed, the room was lovely and warm which was really appreciated as it was very cold weather. It's in a good location and has free parking for residents at the rear. This is an old traditional building so you do get the odd creaky floorboard here and there but it's well kept, comfortable and the rooms have all the amenities you need, I was pleasantly surprised to find the tv had Netflix! As many reviews have already mentioned, the best thing about the hotel is the staff, they are really friendly and helpful which is rare these days, I just hope they are recognised for their efforts. Special thanks to Julie the Duty Manager for looking after us so well during our stay, nothing was too much trouble and we really appreciated all her help. We will definitely stay again.

The Queens Hotel more than met our expectations - the accommodation was both clean, comfortable and spacious and and we had a great view over the Tay. The staff were extremely friendly and the freshly prepared cooked breakfast was excellent. We cannot comment on the restaurant facilities as we did not use them - there are plenty of places to eat within easy reach of the hotel. We were visting Dundee for a couple of days to see the McManus Gallery and Museum and the Verdant Works (both walkable) and went to the Dundee Rep theatre (just round the corner) in the evening. There was also free parking for the car!! I am not one to normally enthuse about our visits but can thoroughly recommend this hotel, especially if you can get a room deal (as we did).

Stopped here for 1 night and ate at the DCA just round the corner. Nice old hotel that has been well maintained, was clean and comfortable. Unfortunately the room was pretty chilly when the heating went off, even after turning up the thermostat and tucking the curtains behind the radiator while we were out. The breakfast was good quality, the staff were attentive and the food was freshly prepared for each guest - much nicer than a hot buffet! There was a reasonable sized car park to the rear of the property. It was available to non-residents so I don't know if there is ample parking at busy times. It was free for hotel guests but a fee for others. The hotel is pretty convenient for the train station. Very nice hotel, felt more like an independent than a chain, I mean this as a compliment!

Me and my colleague, Paul stopped here overnight with work. Hotel was spot on in a great location. Stuart (chef) made the best poached eggs which set me up for the day! Julie on reception was very pleasant, helpful and had a great sense of humour with our thick Barnsley and Scottish accents clashing! Another mention for Gavin. Our room was quite cold due to the snow and extreme weather. The high ceilings meant the radiator alone didn't quite cut it. A quick phone call down to reception and, without exaggeration, 90 seconds later there was a knock on my door with a fan heater. Top service from top staff. I'd be happy if HSL put me up in this hotel again if we work up in Scotland!

Stayed for 2 nights to attend a reggae event and visit a couple of local attractions (V&A and Discovery). Great location with good free parking behind the property. Room was very comfortable and had a nice view too so quite lucky. Staff were great, very friendly and helpful when needed. Definitely would stay again.

Enjoyed my two night stay here with my wife. Parked at the rear of the hotel which is also open to non-residents, so can get busy, but managed to get a space. It's free for residents. Check in was quick and easy and and our room was available early. We had booked a deal so there was a welcome bottle of Prosecco on ice waiting for us. The room was fairly large with a nice firm double bed. Toilet was nice and clean with a shower in the bath. Room was warm and had all the usual facilities, satellite tv, alarm clock, tea/coffee making, phone, hairdryer, iron and board, toiletries and free wifi. Breakfast was good with selection of cereals but no porridge. Usual continental fare but also toaster for bread. Full Scottish breakfast available which was tasty. Plenty of tea and strong coffee. Staff were very helpful, friendly and attentive. I would recommend this hotel because of the great service and location close to the heart of Dundee.

Thanks so much for the lovely room and breakfast, we thoroughly enjoyed our stay. Perfect check in by Dahryn and thanks so much to Leah for organising the room. Would definitely recommend! Thank you, thank you xxx

Stayed here for 2 nights with a friend and we were delighted with the hotel. Its position was ideal to visit the V&A etc. Julie greeted us at reception and throughout our visit was exceptionally helpful, interested in how our stay was going and made our visit wonderful. This hotel definitely has 5 star staff! Each and every one we met was so friendly. If you are looking for a hotel with character and history (Winston Churchill stayed here) then this is for you. Yes it is old and is not a plush as I am sure the new builds are but the rooms are comfortable, spacious, warm, well equipped and clean. We would recommend this hotel for anyone wanting to visit the attractions in Dundee.

Parking is at rear of hotel and free when you put in your registration at reception. Check in quick and easy. Room was large and everything was as needed maybe some sockets close to the bed would help. The room did get cold during the night as it was very windy and the draughty window let a bit of cold air in but a fan heater is provided. Bed was very comfortable and plenty of hot water for the shower. The evening menu is limited but good value and breakfast was very nice. So for a business stop over with parking it's very good.

We were impressed with the location of the hotel, but even more impressed by Ally on reception, who coped with our very early arrival by offering us free coffee while we waited for our room, for which he'd also provided a free upgrade. Five star service. The room itself was fine, and the window in the bathroom provided a fine view down to the waterfront and V&A. A short and easy walk into the centre of town. The only slight let-down was a rather average breakfast with frankly rather cheap provisions, but to be fair it's unusually inexpensive by modern standards. We enjoyed Dundee and would stay here again.

Myself and friends booked a Christmas lunch about a month previously - we were told they did Christmas lunches and were shown a menu and told there would be also another menu. When we arrived, although they found our booking, there was nowhere set up for us, we could sit at a very small round table in the bar or the four of us could sit in the dining room (which was set up for breakfast), and we were the only ones there. Food was less than average, won't be back.

Booked in here for one night before attending my mums funeral.The room we had was spacious and spotlessly clean.Beautiful big white fluffy towels and shower gel etc in the bathroom.Tea making facilities iron and ironing board and hairdryer all available in the room.Staff were very friendly too and the whole ambience of the hotel was very inviting too.Breakfast was lovely with a great selection of continental and then the option of traditional cooked breakfast .Have stayed here many times and would recommend to anyone visiting Dundee.

Nice hotel, friendly staff, have stayed before. Did not sleep well - too hot and noisy about plant room. Drunk intruder came into room at mid night, no idea how they had key access. Hotel dealt well with the complaint though, offering a free night

My friend and I stayed overnight to visit the V&A annexe. Reception staff made us feel welcome on arrival and were friendly and helpful. They were the same when I misplaced my key card and any other time I needed help. The night porter was amenable and chatty when my friend locked herself out having a pre-dawn cigarette. The bar staff were equally helpful, friendly and polite. The hotel itself is very central and has parking. Rooms have everything you need, so don't be daft and expect boutique-chic in a Victorian hotel. We'd visit again. Shame we couldn't say the same about the V&A.

My wife and I recently hosted a party of around 40 friends and family, to celebrate our 60 years of marriage. We cannot praise highly enough the help and assistance in planning the event, given by the manager Ms Leah Melville. Also, the staff on the night of the party were so pleasant and efficient with the dinner service (excellent food). A number of our guests came from out of town, and all were in praise of their overnight accommodation when breakfast seemed to be a fine conclusion to what was for us, a perfect Celebration!

Queens hotel is quite literally one of the hotels in Dundee city centre. It is a short walk to interesting places, including the DCA which has a terrific cinema and lots of exhibits (on this occasion there was an art exhibit which made me question my gender... no mean feat!) After that I certainly needed a drink! I found the prices in Queens to be affordable and the selection of beers good. I was served by lovely Katy. Thank you Katy for listening to my problems and putting up with my cantankerous father!!!! I can only apologise again for the things he said.

Went to Queens Hotel for a meal with my family for my husband's birthday and had a lovely meal. Katy on the bar was friendly and got on well with my young son! (I needed the break heehee!) Would definitely recommend for anyone who is visiting Dundee as we were. Also, Alistair and Sean were very helpful with suggestions for my sister of places to go and she especially liked the cocktail bar they suggested. Thanks guys!

The Queens is a favourite of mine, a traditional hotel and bar in Central Dundee that has a friendly atmosphere and great service too. I was there on Friday the 15th and would like to compliment Sean and Katie who provided great service while under pressure from some boisterous but friendly customers. Well done both of you. I'll be back!

I stayed at the hotel during my University Graduation, really enjoyed staying at this hotel, the staff were so friendly, in particular Julie is very kind and supportive, thank you very much, I will definitely will stay here again

Booked a private room for a small family celebration. Leah & Julie listened to my requirements and & provided them, exactly as I wanted. On the evening, Morgan was extremely helpful and made sure that everything ran smoothly. She went about her duties quietly but efficiently - a credit to the hotel. We had a lovely evening together & the staff helped by being so good at the jobs.

Stayed here for 5 nights and couldn't fault the place at all. Rooms spacious and spotless, staff friendly and willing to help in anyway possible. Right in centre of the town and parking at the back. Thanks to Julie and Sam for making us feel so welcoming, will definitely be coming back.

Room was surprisingly large and very comfy, complete with all amenities such as iron/ironing board and well-stocked with complimentary drinks and biscuits. Shower was spacious and powerful. Everything was also very clean and staff friendly - after leaving 'do not disturb' sign on door, I was pleased to see fresh towels left outside the door, along with replacement tea, coffee, milk and shortbread! Bar was also a nice area with great choice of drinks. Great value, will return. Thanks Julie & Ally.

From the moment I checked in I felt very much at home, on a much needed break for my health I had the best nights sleep I've had in so long! Very friendly and polite staff, utterly spotless room (could easily eat my dinner off the bathroom floor!) So cosy and comforting, with over 20 years experience in the hospitality industry you exceeded every expectation I had. I will be back. Thank you!! <3

We recently held a conference for our retirement tenants for a local housing association. The communication from booking the event through to the actual day of event was excellent. We were given access to the suite from early morning despite the event not starting until mid morning & nothing was too much trouble for Julie & her colleagues on reception. Leah & her team were brilliant from start to finish!! Everyone enjoyed the delicious lunch of soup & sandwiches too! Excellent service.

I have visited this hotel two days, one night a week for the last five weeks. I have been pleased each time with friendly service, good breakfasts, nice rooms with good views over the city. It is in a central location close to the university (where my wife has work) and close to museums, and close to theatre and cinema. The price is reasonable. The provision of meals (only in the bar area) is a weakness but there are a number of cafes and restaurants in the area.

Yet again, a lovely clean room with comfortable beds. Friendly staff and if anything like the past, breakfast will be amazing. (Dinner not so braw). Clean spacious bathroom, though I dislike a shower curtain, prefer a screen for hygiene purposes.

This hotel is ideal for visiting Dundee it is 2min from the town centre and about a 5min walk from the railway station the staff are freindly and helpful Julie was very helpful by arranging a table in the bar so myself and family could all sit together the hotel is cleaned to a very high standard and the food is excellant anyone thinking of having a fuction i would highly recommend they look at the Queens hotel

I have just spent a few days at the Queens Hotel in Dundee with a few of my friends where we had one of the best times possible. The rooms were spotless the staff the friendliest I have come across in a long time. Reception staff Julie, Dahryn, and Leah couldn't have been more helpful if they tried. I would also like to mention the waiter who served us breakfast as pleasant and very friendly and always had a smile on his face.We will definitely be returning in the near future.

Have to say been here a few times now and wouldnt go anywhere else in dundee. The staff are amazing and freindly. Had a very warming welcoms from julie on reception and leah the general manager. This set my visit off on right course. I would highly recommend the queens hotel

This was our 1st time at the Queens Hotel and we couldn't fault it.Friendly staff,delicious piping hot breakfast and our room 203 was huge. Only negative is the shower control is REALLY stiff to turn on. Our son is at Uni there so this will now be our home from home

Overall, reasonable for price, rooms could do with a programme of modernisation. What we did find unforgivable was that when we returned from meal out, we found that the room we had been given was directly above the function suite. There was a function taking place whose noise wasnt far from night club levels. This was unacceptable and we were moved rooms. Considering whoever checked us in would KNOW there was a function occurring, why would you assign that room? Also, it's a bit annoying to have been unpacked and settled in our room, THEN have to move late at night. And finally, checkout didn't even bother asking how our stay was. So...initial impressions were good but I think that's about the best I can say. We will not be returning unless it's the only place we can get.

Situated on the main street in Dundee the hotel is ideally positioned for the meeting I had at the University (just across the road). There is a car park around the back of the hotel, it is pay and display but if you're staying at the hotel you get 24 hours parking for free. Rooms are an OK size but not large, the bathroom of room 210 was tiny. The bed was comfortable and the room was clean and tidy. Breakfast is a buffet of cold food and a waitress served hot food.

OK - let's cut to the chase. The Best Western Queens Hotel is an old hotel that is in need of refurbishment. Enough people have commented on that aspect, so let's look at the other side of the coin. The hotel is located right in the city centre. A major bonus is that it has ample free parking behind the hotel. All staff members we met were friendly and helpful. Our room (202) was an “end” room and had nice views of the river, it was quite spacious, was clean and comfortable, and had everything we needed. Breakfast was perfectly good. There was the usual selection of fruits, cereals, yoghurts etc., and a good choice of hot food. The latter was in the form of the dreaded buffet, but instead of self-service, a member of staff served you. Just a small gesture, but it somehow made a difference. And if being served at a buffet is almost “works canteen” like, so were the two urns containing coffee and tea. I can't remember when I last saw an urn of tea in a hotel dining room but, you know, it was actually much more sensible than having everybody making their own little pots of tea, so well done to the hotel for taking a pragmatic and sensible approach! So the bottom line here is that, old fashioned or not, this hotel ticked all the boxes for us and, at a rate of £70 for a double room with breakfast in a city-centre hotel with parking, I reckon it represents excellent value for money. We would have no hesitation in using it again.

We received a warm welcome to this characterful old hotel. Our room was spotlessly clean but was in desperate need of refurbishment. The bath was chipped, toilet leaking and there was a big stain on the carpet. The bed was however comfortable and the breakfast was excellent. The staircase is impressive and well worth checking out if you are staying.

Old hotel with a small room. Bed ok, had a lift, shower curtain over bath, hot water and pressure good. Didn't have breakfast as served at 8am which was too late for our days plans. Close to central Dundee with free parking at back of hotel. Would look for something more modern next time.

at a wedding reception, nice place good décor, service excelent, good time by all. buffet plain but good. got a bit hot as the night went on. some air conditioning would not go a miss. Homeless people sitting outside the front of hotel does not give a good image though.

Ideally located for the train station, shops and v & a museum. Dahryn at check in made me feel so welcome and upgraded my room. He is an asset to the hotel. All staff were friendly. Hotel is a bit dated but was clean and comfortable. Breakfast was excellent. I will definitely stay here when I return to Dundee.

Arrived here on the 16/8. Parking no problem, large car park at the back. Allocated a room on the ground floor, overlooking the car park. Wedding was on in the hotel, fair enough. But this went onto 1am, then all cars and taxis picked up outside our room. Not ideal. Probably a few wedding guests had booked rooms. Room allocation could've been done better.

Loud music until midnight causing a migraine for myself. Missed the wedding i was meant to attend the next day.So dissapointed to say the least!!!! Staffs answer to problem when calling reception was to come for a drink! Not helpful.

Well had a birthday meal for husbands 60th birthday from start to finish had the best night. Meals were beautiful. Big thank you to the staff julie Sam leah bar staff and waitress for all your help that made it a great night from the tables to banners photos you all done a brilliant job. Would highly recommend

Me and my husband are frequent visitors to Dundee and the Best Western is always our first choice of hotels. Leah and her team always make us feel welcome and assist you in whatever you request if possible Love the character of the hotel and the rooms are clean and have all the facilities you need for a few nights away. We had evening dinner in the Q Bar which was really nice (recommend the fajitas). Looking forward to our next stay.

The website states “Full Scottish breakfast offering cereals, fruit juices, fruit platter, ham and cheese platters and full cooked breakfast to order from kitchen.” Well the cooked offering is left heated in a Bain Marie, not cooked to order and I wouldn't claim it to be Scottish, no lorne sausage, no potato scones, no smokies. Apart from that the room was comfortable.

Visited for a night with my wife as part of our tour of Scotland. Hotel is decent and rooms are comfortable. Unfortunately the restaurant is not. We booked the restaurant for a meal. We arrived 7pm to be seated in the public bar, not the restaurant. The restaurant is preset for breakfast. We ordered starter and main. Steak pie all round. Mmmm. Starters were decent but couldnt go wrong. Garlic bread with cheese and brie deep fried with cranberry sauce from a jar. Steak pie was WEll SALTY. We ate some. After 15 minutes the barman asked how our meal was, we were done. This was not Not during our meal.. We explained it was salty he said ok. And took them away. He didnt come back to say chef/cook/KP apologises. He very didn't come back to take a sweet order. Ok. So the room has a card. It clearly says if you have a problem please speak to us before posting negative reviews on trip adviser . Which I thought was clever. Means they are proactive and reactive right ?. Erm NO. I went to reception explained it all and he very arrogantly said here is a business card. Email the general manager. I replied. I have an issue with my meal and you clearly ask for a heads up prior to the complaint. He disgustingly said yeh. Just email that address and handed me a card. I very politely said. Don't waste the business card. I'll post a review. This was Wednesday 7th August at 20.00. I would expect a generic email from the GM to be posted here but I would appreciate it if they didn't patronise honest customers by posting false fake and half hearted replies to honest hard working customers that keep them in a job. Close the doors if you don't care about your guests or your jobs. Or move on and give the jobs to people that genuinely deserve to be in a customer faced role.

We spent two nights in The Best Western Queens Hotel, Dundee - The welcome upon arrival was friendly & polite, our room, although small, was clean & cosy, a lovely view over the Firth of Tay & the Rail Bridge... We did not use the Hotel for Dinner as the Menu was a Bar menu & nobody was dinning there....The Beakfast was good & well organized...This Hotel is almost Central, plenty lovely places to eat in the evening - Car Parking at the rear of the Hotel, free of charge.....................................

Although this hotel is a in need of a bit of modernization everything was fine for our stay. The bedroom was on the main Street but was surprisingly quite and very comfortable. The hotel is well positioned and within easy reach of the town centre, waterfront and a host of attractions. There are also loads of good pubs in the surrounding area.

Spent a night here for a little break. We arrived quite early, but the receptionist organised our room to be made ready whilst we had a cup of coffee. This was superb for us as we wanted to go sightseeing ASAP. The hotel is very close to many attractions like Discovery Point, The Unicorn, the new V & A Museum, and the city centre. The hotel room was small, but absolutely lovely. It was a corner room, so overlooked the Tay. We could see both the road and rail bridges from the windows. Excellent in room facilities with a good shower. Food served was well cooked and very tasty. Breakfast was super. The Qbar is absolutely beautiful, and had a good gin selection lol. The staff were lovely and made us feel very welcome. Would definitely stay here again.

Booked a night here with my girlfriend as we were in the city meeting family for a night out. Despite it being quite an old building, the hotel itself was very nice inside and what I was expecting, until we got to the room.... The toilet area was very ropey, found lots of hairs inside the toilet and the bath/shower area was quite shabby - so much so my girlfriend refused to even enter the toilet. I wasn't expecting this considering it cost £80 a night and could've got another hotel in the city for much cheaper, not great value for money. To top it off, was woken very early in the morning due to a wedding event that was taking place. Guests in the next room and opposite room were crammed with people talking loudly with their room doors wide open. Felt as if they were actually inside my room. Staff were friendly enough, but the room conditions made it a really bad hotel experience.

I have been staying at the Queens for about five weeks each year for the last 10 years. Why do I stay there? Well the hotel meets all the usual requirements, it is very clean and comfortable. However the main reason I keep on returning is the staff. From the managers to the cleaning staff everyone is friendly, welcoming and keen to ensure that you enjoy your stay. Another good sign is that the staff turnover is very low; some of the staff have been there longer than I have been staying. Special mentions must go to Leah and Julie who have never failed to make my stay a very pleasant one.

I was visiting Dundee for a couple of days. Spent 2 nights in the Queens Hotel and the staff especially Julie on reception were great. The food in the restaurant was amazing. I would definitely recommend this hotel for staying over and for enjoying a drink and a meal. I will definitely be back. Thanks for a great stay.

We were given a corner room (202) which had really good views. There was everything we needed, and both a bath and shower. Breakfast was fine - you went up and someone served you from a buffet type arrangement. Tea was rather weak. A nice member of staff got me a pot - but it was still very weak. Maybe upgrade the teabags? Cheap ones/ not using enough, is a false economy to my mind. Give people a good cup of tea or coffee in the morning and you make a good start as a hotel. With a Dad from Glasgow and a Mum from Grimsby, I usually find my tea is pretty great north of Birmingham. When we arrived my partner mentioned to the receptionist that I hadn't been able to find a kipper or smoked haddock for breakfast wherever we had been. He said that the hotel did kippers for breakfast. It wasn't advertised anywhere, but we asked and I got nice fish for breakfast, but we wouldn't have known if we hadn't asked. My partner had the Scottish breakfast and liked that. The staff at the hotel were really friendly, and the older I get and the more I travel, I realise what an important resource they are for any hotel - and hope they are appreciated - not just in this hotel but everywhere. We were in Dundee for the Art Galleries and they were great! The Dundee Contemporary Arts Gallery is 2 minutes on foot from the hotel. It has a restaurant and cinema - which we went to in the evening (to see Dirty God - if you get the chance to see it, it is VERY good) as it was pouring with rain, and hardly got wet it was so near. The V and A is about 10-15 mins walk, and the Mcmanus about the same.

Not the best. my fault for not checking but I did not expect in this day and age to find a shower over the bath. Since I am slightly disabled, not possible to climb into bath. Food was awful. Fish and chips, fish cooked to a crisp. Macaroni not cooked with salt, tasteless and so were the chips. Chickenburger wasn't, just a piece of chicken. All in all YUK. Breakfast was no better. Coffee was warm only. Cooked items were sometimes hot others not. Very disappointing and I shall not be recomending this hotel. I do watch reviews and am often at a loss as to where people actually were for their reviews sound nothing like the actuality. Only good point was it was near Caird Hall. Bar was not busy for drinks or meals. Last year I was told it had been very busy. Sorry folks, word has got out about the food.

It was a basic place to stay, had everything we needed and was interesting decor. Breakfast was of good quality and the bar was nice. Only downside was the lift, I reckon it is faulty because it stopped at every floor on the way meaning it took forever. Location is excellent. This was very stressful on the morning of graduation when we were running late. The beds were quite solid and not the comfiest. Other than that it was fine for what we needed.

I had to organise a leaving meal for a party of 20+ and am a complete novice at this. I was a little apprehensive about it before hand but I need not have worried. the Hotel staff were very helpful from initial enquiry to serving, the food was simple but good, the room was excellent and everything was done well.

Nice central hotel with car parking. A bit tired but we loved it. The staff were very friendly. Food was very good and reasonably priced. Plenty choice for breakfast. Only dropped one star because we had a room with very squeaky floorboards.

Had a great stay with my husband. Room was lovely as was the breakfast. Julie on reception was wonderful, very helpful. Very nice lady! All staff were friendly. Would definitely return again in the future

Such a lovey stay at the queens, such a lovely clean hotel and very friendly staff, a big thank you to Sean for all the help while our stay at the queens hotel. Would Highley recommend See you again soon

Stayed at the Queens Hotel Dundee with my wife for a rare night out as a couple. Excellent location very close to city centre and V&A museum and Discovery Point tourist attractions. Clean and comfortable recently re-decorated room was ideal. Very polite and attentive staff - special mention to the hotel manager Leah who made sure we had everything we needed during our stay and nothing was too much trouble. Will definitely stay again.

I'm a Regional Organiser for a national association and use the Queen's on a monthly basis to meet with members for coffee. Twice a year, I also organise a lunch for the members, our most recent being on Tuesday 11th June. As ever, the staff pulled out all the stops. We had the Glamis Room, with a beautifully laid table, to ourselves. The service was very friendly, prompt and efficient, the food was piping hot and everyone enjoyed it. We weren't made to feel rushed and the members had just what I hoped - a lovely relaxed lunch and a great catch-up with old friends. Leah is always very attentive and accommodating with the booking arrangements beforehand and Julie and the team on the day are fantastic - they're beginning to feel like part of our group now, they know so many of the members and ask about the ones who sometimes can't attend now because of age and health restrictions. Well done ladies - it was a great afternoon and I look forward to seeing you for our Christmas outing.

The reception staff and event manager made our wedding experience so, so special, with humour and professionalism. Nothing was too much bother. They also allow you to save up with them for your special day. The choice of food was extensive, and our guests were very happy, even the chef was extremely pleasant. We had the Honeymoon suite which was perfect, and our guests had family and double rooms which were discounted as part of the package. The Glamis room was used for our Humanist ceremony, great size, beautifully decorated and holds 100 no problem, also the elegant staircase makes for fantastic pictures of friends and family. The function suite is great, 100 guests catered for no problem, it could probably cater for more. All in all a great venue with parking included just off the towns city centre. Thanks for the memories of a wonderful day and night.....You made us feel s0 special...

This is a lovely hotel in the West End of Dundee. Since new management has taken over the service is second to none. I would like to mention Julie who works in reception. She is very helpful, nothing is too much bother and has a charming personality. I give this Hotel a 5 star review friendly helpful and happy staff. Would definitely visit again.

Very grand hotel with a good sized parking lot just behind the hotel. Friendly desk staff. Our room was on the fourth floor but mercifully there is a lift. The room was very large with a spacious closet that had two bars for hanging clothes, several good sized cubbies and a safe. The bathroom is good sized but only has limited counter space. The shower was large and miraculously a tub mat was provided. The old windows in our room rattled with the wind and leaked air copiously. Some upgrading is clearly needed here. Despite the cool temps the hotel heat was off so they supplied us with a little space heater. The desk is large and has two extra power plugs but no USB ports. A small flatscreen sits on the desk- better placement would be on the wall between the closet and shower. The buffet breakfast included the usual cereals, pastries and fruits along with many hot selections. There is a nice restaurant/bar in the hotel. The hotel sits only a few blocks from the river and is easy walking distance to the “Discovery “ Antarctic exploration ship and museum. There were numerous bars and restaurants also close by. Highly recommended.

Staff were friendly. Rooms are clean and well kept. Free car parking beside hotel. Breakfast has everything you would want and is hot. Bathroom in room was clean and lots of towels. Food in the bar was good and hot as well.

Lovely old building creaky floors included( I like that as it shows age) that deserves the good care being maintained by Best Western. Had brilliant huge room(305) which was just a short walk from the lift. Did wonder if we would hear more being near the lift but this did not happen. There was a coach group arrived while we were there but this did not affect the way breakfast , food and drink were delivered. No overcrowding. Good selection of gins if this is your tipple.Food reasonable as it is a limited menu on offer. Loved the huge bathroom and the fact that there were 2 bath and hand towels for 2 guests which is not always the case in other establishments. Again there was a bath mat for use when taking a shower with no need to chase up housekeeping. Our room had an iron and ironing board in the wardrobe as well. The hotel also has a good car park which is handy in the centre of Dundee. Easy access to V and A and the centre of Dundee all within walking distance.In the car park there is a set of steps at the back which allows you to cut the corner to get to the V and A.

A quaint old friendly Hotel right in the town centre of Dundee with an easily accessible car park, Great sized room very clean good food served at the well-stocked Bar and very helpful staff a good choice at breakfast giving you a great start to your day. And if you want to leave your car you very central and great access to the local Buses

A lovely old well maintained building with an impressive staircase and high ceilings. We had a big room with a double and a single bed. The beds had lovely duvets and linen and were comfortable. We also had a well proportioned bathroom which was modern and looked recently upgraded, with fluffy large towels. Our room was spotless. The reception staff were excellent; friendly, accommodating and offered us information about local attractions. Good central location with free parking. The only negative for us was the breakfast. No fresh fruit, no vegetarian choices, no potato scones, black pudding on haggis.

Stayed here a couple of times before but in Dundee for the day, so thought I'd stop for lunch there Good selection, decent value for money and the food was pretty good quality as well. Staff were polite and friendly so overall, very good

We had another great stay at the Queen's Hotel where we always stay when visiting Dundee.The staircase, and the building in general, is very impressive, and the staff here cannot be faulted for friendliness and helpfulness, especially Julie and Leah.

room was very out of date and small old window so room was cold with the draft floors are creaky in the hotel needs updating breakfast was ok some staff were polite the hotel is handy for centre and for bus to hospital etc

The good -> The hotel is in a handy location for both the city centre, the university and has free parking along with a nice bar. The bad -> The double room I stayed in was extremely cramped, with barely room to walk around the bed. No plug sockets next to the bed and a TV with a non-functioning remote. A very short bath and incredibly noisy extractor fan, along with a very noisy air-con unit(or similar) right outside the window. Tired decor/ripped wallpaper. Only stay here if you can't get into the far better and often cheaper alternatives nearby.

Due to the age of this building, I was very surprised to find it in such good condition. Everything clean and in its place. Friendly,helpfull staff and easy check in/out. Perfectly located for shops, bars restaurants etc. Room was adequate and noise free. Found the bathroom very very cold though due to no radiator in it A bit disappointed with the Sunday buffet breakfast, it was a bit dried out. Mondays was perfect, being made to order. Unfortunately the bar had no pink gin or fizzy orange at the time for my partner so we had to go to a different bar down the road in the rain. The free customer on site parking was an added bonus as my partner is disabled with disabled access to rear. Although there are numerous other hotels in Dundee, I WILL definitely be back.

I stopped in for a few drinks with friends. The bar was nice and the staff were very warm and inviting. Some of my friends had food which they enjoyed and the staff looked after them. I would visit again.

We spent two nights here so we go visit the V&A Dundee. We actually chose the hotel because it had free parking and I'm really glad we did. The room was very clean, comfortable and quite large. We had a view out over the river towards the V&A . It is centrally based to visit all the sites and had a nice bar where we had lunch both days and dinner on the first night. It was pub food but very good, filling and not expensive. This is not a luxury hotel but it does what it says on the tin and we would certainly go back.

Nice welcome by reception staff, really helpful regarding directions and anything you may need. Room comfortable and clean. Traditional decor which is a cool experience than other chain hotels. Breakfast lovely.

Here on easter friday for two nights to visit family and the v&a (of which we were very disappointed)hotel was great very friendly staff lovely room bathroom looked to be up graded good choice at breakfast would book again if back in dundee nice touch were the creme easter eggs in the room when we arrived

We attended the Queens Hotel for a large family meal. The service was excellent. Staff were friendly, helpful and very accommodating. They moved us to a separate seating area so that we would have more space and be able to sit altogether. Staff catered to the individual needs of our party. Food was excellent. It was hot and arrived in a timely manner. We would definitely use this venue again. Sean, Katie and Gavin were especially helpful!

We stayed at the Queens Hotel late March 2019 for a wedding. The hotel was situated perfectly in the centre of town. Our room was lovely, comfy and clean with more than enough room. The breakfast in the morning was delicious and much needed. The staff was very helpful. A special thanks to Julie who gave us great information to help guide us around Dundee. Will definitely be staying here again

Stayed at The Queens early April.The hotel is a 5 minute walk from the railway station, on the main road from town. Our room 406 had lovely views, was clean and comfortable , lovely bedding , included iron and board and heater ,wifi was good, Staff are friendly and helpful. The weather was fine but it was cold and windy. our room was also cold despite the radiator being turned to full, but the heater helped. The bathroom was icy cold , no radiator and not even a heated towel rail. We hadn't realised this until late at night , but went to reception next morning. Straight away we were offered another room , but as we were leaving early the next morning we declined. The girl on reception made a note and said she would ask maintenance to have a look and see if some heating could be installed. Breakfast was very good on both mornings. We would recommend this hotel, and would return but maybe try a different room.

I was let down by another hotel in Dundee who had double booked me,my taxi driver said there was a hotel nearby that Winston Churchill used frequently when he was an MP in the city of Dundee. The Queens Hotel was busy but thanks to Julie and Leah at the front desk all my problems were over,i was given a late supper at short notice and given a spacious room with breathtaking view's of the river Tay!. I would strongly recommend this hotel which has a spacious well stocked pub on site with wonderful staff and i am looking forward my next business trip to this brilliant city.

Really enjoyed the 2 day stay. I was there while I visited nine wells hospital and it worked really well. The room was very good quality, well maintained, quiet and very clean. Fab hot shower. Nice view and cosy warm! The WiFi was good for clear FaceTime home. Impressed by breakfast. Staff were helpful and friendly. Central location was great for shops also enjoyed the Dundee Contemporary Arts next door with exhibitions cafe and cinema. Bus stop out front with frequent buses made for no fuss trips to hospital and back. Only request for change would be to have fair trade coffee/tea in rooms please.

A superb Hotel with all the amenities and service you would expect from a higher rated Hotel. Very spacious Family Room with nice large windows. Staff were very polite and attentive and took the extra step to make you feel most welcome. Food was excellent and very good value. A wonderful choice of continental and cooked breakfast also. We will certainly be visiting again soon and I highly recommend this Hotel, whether for a stopover or a longer break. Brilliant!!

The biggest asset of this hotel (apart from the lovely old building, history and location) is the wonderful staff who are all so welcoming and helpful as well as ready to advise and help guests enjoy their stay both at the hotel and in Dundee. Our room was very comfortable, spacious, beautifully decorated and afforded fantastic views over the city and across to the Tay Bridge, V&A, RRS Discovery; the free wifi worked well throughout the hotel and it was a great benefit to have free car parking. Breakfast was very good, plentiful selections and freshly cooked to order. The location is superb providing access to explore the city.

Julie and Lea at the resception were fantastic, wonderful to talk to and made our stay very welcoming. Bedrooms were lovley and spacious. Not bad for a stay away from home and nice to be in the town with access to the shops

The Queens is well placed for central Dundee but in need of a makeover I think. Some of the double rooms are a little on the cramped side although the hotel is quiet and comfortable with helpful staff. The bar is sad and cavernous but I can recommend the individually prepared breakfast options, particularly the Arbroath Smokies.

solid piece of Dundee history,preferable to bland modern hotels in similar vicinity.Bautiful exterior,being refurbished at present and it certainly needs it in public rooms,however, our room had new beds and decor which provided a most cosy and comfy stay.Lucky for us we had one of the best views in Dundee,overlooking the Tay Railway Bridge.Breakfast was lovely with a great choice.However, the best asset of the hotel is it's staff.From the lovely girl in the bar who could not have been more attentive,to Sam and Julie at reception who were so helpful with local knowledge and directions, huge smiles and an eagerness to please.All the staff are a credit to the hotel.

There were 4 of us in total and I have to say we were treated so good and every single member of staff were an absolute pleasure and could not do enough for us. We are all retired but when booking anywhere we like to be central and this is exactly what this hotel is. We were greeted by a lovely man who checked us all in very quickly with no issues at all. Our rooms were also a great size and extremley comfortable, absolutely no complaints. We were here on a bed and breakfast basis and once again no complaints, breakfast had plenty of choice with meats fresh fruit pastries juices cereals etc. You also have table services for your cooked breakfast and this is made to your own liking!!! We also had dinner on one of our nights and only wish we had eaten here on both nights as the food was excellent, great portions and very reasonable too, highly recommend this. We would like to leave a special mention to Leah (hotel manager) who was very helpful in anything we asked and could not do enough for us. Also to Dahryn who was on reception most of the time we were there and again for front of house he was excellent and very helpful. Last but not least to Gavin, he was in the restaurant on the night we went for dinner and he was really good company and really had a good laugh with him, he done an excellent job at dinner time and also was there at breakfast too and remembered us, great customer service from all 3 of these staff members but all in all, all staff were excellent and we will defiantly be back. Thanks again for a great couple of days away and look forward to returning to this great hotel Helen,Ann,Margaret and Isobel

Friendly staff is the biggest selling point for this hotel. Well done to Shaun and Claire for outstanding service on Saturday night of our stay. Hotel looks tired but our room was tidy enough. Great value and close to the city centre. Free car park, good meals but the bar was a bit expensive!

Ideal base for visiting the V&A & Discovery - both being a 5 minute walk. Quite close to the shopping centres too. Free parking - you just register your car at reception and they will even extend your parking when you check out! The hotel itself, although being quite old, has been tastefully modernised. The floors creak and our window was a bit draughty but the room was spotless and had all you needed (hair dryer, iron & ironing board as standard). Plenty coffee, tea etc and a larger than the usual hotel kettle! Extra pillows were also provided. Bathroom was also spotless and well stocked with toiletries & towels. We were quite high up & at the rear of the building so had an excellent view of the Tay too. Breakfast was lovely - continental & full English. Service was quick and the staff were very friendly. Reception staff were also very friendly and eager to help with anything.

This hotel is ideally situated a 2min walk from the Overgate Shopping Centre hosting an array of shops also ideal for the centre of Dundee a 5min walk from the railway station close to the Discovery Scott's ship and museum the staff are very helpful and friendly the hotel is very clean and the food is excellent you have car parking free once you register your car registration at reception I will defiantly be returning if you want to eat in the bar the menu with a good selection and at a fair price

I recently visited Queens Hotel for breakfast with an old friend from across the world, which I am happy to say was an enjoyable experience. I stayed overnight before the breakfast and was happy with the food I had brought to my room - mozzarella sticks and fries (I am a veggie). I also visited the main bar and received terrific service from a young lady named Katy, who certainly knew her stuff when I asked for advice about the gin selection. Thanks Katy! My only criticism is that perhaps the decor needs modernising, but that's just me - I'm a big Pinterest fan. I'm always pinning away, keeping up with the latest decor trends, hehe. Dundee is a lovely city.

Enjoyed a great breakfast meeting in the Montrose Suite, excellent buffet breakfast, great assistance from the professional, friendly and helpful staff, I have been using the Queens for many years, I have already booked another event and would strongly recommend this great venue.

Was here last month for a friend's party and can't thank the staff enough for making sure we all had a perfect night, mostly dealt with a manager named Sean who couldn't have been more helpful, made sure we were all having a great night and we all felt very welcomed! will definitely be back can't recommend this place enough, lovely space and great staff!

Decided last minute to go for a meal in Q Bar with the family ( there was 6 of us). It was quite busy but staff were really accommodating and managed to get a table set up for us all. We were visiting from Ireland and the manager ( I believe his name was Sean) was really helpful in telling us lots of lovely places to visit whilst we were here. We are visiting again in a few months for a family party and have decided to stay at The Queens Hotel. Really lovely atmosphere and very welcoming. Looking forward to our stay. Thanks again

Very friendly staff. Great service. Good central location. Lovely room with huge king size and a single. Clean and well presented bathroom. Excellent breakfast. Tea/coffee facilities in room as well as hair dryer and iron/ironing board.

Gone is the awful shower curtain, replaced by a screen. What a difference. Very clean. Huge, comfortable bed. Exceptionally friendly staff. Much bigger T.V.. Car park which is a bonus. Haven't had breakfast yet, but if as good as last time, will be great. Book direct for best prices.

Our room was very good and very clean. Reception was excellent and in particular Julie who did more than required to make our stay pleasant. The location is excellent and very central to the town and attractions. We were visiting the V&A which was only a short walk away. Both breakfast and evening meal was excellent and all the staff we encountered were helpful and friendly. We would recommend this hotel to anyone visiting Dundee.

Me and my husband stayed at this hotel a few weeks ago for a 2 night stay, the room was lovely and spotless and the breakfast was amazing. Julie and Leah on reception were most helpful giving us advice on where to go in the area and made us feel very welcome. I would most definitely recommend staying here in Dundee as the hotel is in a perfect location and the staff are friendly and helpful. Will definitely be back.

I love the Queens hotel its in a great location for getting around Dundee the prices are reasonable and the staff are great this is why I booked it as the venue for my graduation and later my wedding. My partner and I have stayed there on other occasions when we have had a night out in Dundee. I find the staff professional, helpful and friendly ..this was why I have celebrated 2 of the most memorable days of my life there .. The general manager Leah is has always been very helpful and patient which I know couldn't have been easy especially when she had to deal with some of the more difficult members of my family at my wedding. Every visit is always a pleasure keep up the good work Leah and Team

We have been using the bar for a group of people with a learning disability to meet as a social group. Trained staff also attend and we therefore try and use the car park. We therefore no longer use the car park due to the rude nature of the manager. We are always questioned as to why we are in the hotel and have been told on numerous occasions that the car park is nothing to do with the hotel but you have to spend over £5 in the bar to park there. Today group members were waiting for staff to arrive and were approached by the manager and told they could not sit in the bar unless they bought a drink. Some group members can only manage water so have been given tap water up until now as you would expect free of charge, today they were charged £1 which some bar staff are obviously not aware of as when one lady asked to pay for water she was given a strange look by bar staff. The bar is never busy when we go and is occasionally used by a book club and bible group who do not appear to be treated how we are. We will not be back to the Queen's Hotel and are very disappointed and frankly extremely upset that people are treated in this way.

Used hotel as it had good parking and close to centre. Rebecca at front desk was excellent on any occasion we spoke to her. All other staff friendly and pleasant to speak to .Room was huge as was the bathroom and bath mat was already provided without a request to housekeeping. Breakfast was excellent. The bad apple was the woman in the lounge bar who seemed to be permanently on her mobile phone. We sat 40 minutes after being promised someone would take our order. I wished we had gone out to eat.A wedding party was in the lounge with children running around they kept bumping into my husband's seat. It was not busy . I had to speak to a younger waitress to get our food order taken and the look on her face was surprise and shock our order had not been taken. Had to move to breakfast room for peace to eat. Complaint left with Rebecca to be passed to management. Sorry to say no response from anyone. Our visit was on 16th Feb, my birthday, that's 11 days ago. Someone could get back as they have our email. Pretty poor by management.

Had a lovely time. The hotel is very warm and comfortable and the staff really helpful The breakfasts are a must. The location is central and good for buses and walking into town. It is a busy part of the town and excellent of wanting to go to the Rep or visit the V & A

Hotel was nice , I had stayed here a few years ago and it had been updated somewhat. The Staff were attentive but I felt communication between different workings of the hotel could have been better. The Guy at Breakfast was 1st class nothing too much trouble for him

Just came back from the weekend hotel was very good for location about 5min walk to centre. Car parking very handy. Room was very dated and small & very warm couldn't turn off heating or open the window . Have to mention Eddie the night porter couldn't do enough for us when. Overall a good hotel to stay for a night.

Had a very relaxing 2 night stay at this hotel whilst visiting Dundee for the weekend. It's a great location, very central to all that we had planned - just a short walk to the V&A. The staff were second to none, in particular Julie (who took our booking) was exceptionally helpful and friendly. The room was very nice and comfortable with lovely views over the city. Would definitely recommend this hotel.

Our family arrived in Dundee from the U.S. to resettle in Dundee for remote work and University work and studies. We had a wonderful and amazing stay at the beautiful Queen's Hotel in Dundee, Scotland while we transitioned and we loved the place! Check-in at the hotel with Leah and Julie was extremely fast, efficient and friendly. The hotel is centrally located on a historic street with many attractions, activities and recent public space developments including the outstanding Victoria and Albert museum; all are within walking distance or a short bus ride from the hotel. Dundee buses and train station are nearby for great shopping, restaurants, parks, museums and Scottish castles. Dundee is a small vibrant city. Within minutes from the Hotel you can catch a film, dinner and drinks at the fabulous Dundee Contemporary Arts Center, shop at the Wellgate Mall, eat delicious fish and chips at the Tails End or have coffee in an outdoor café in Dundee City Centre. The Victorian era Queens Hotel has old world charm and hospitality and a dreamy view of the river. The hotel borders the breathtaking Tay River and within an artsy, city-university setting that has earned title as a city on the rise and best in Europe for urban redevelopment and transformation of its historic waterfront. The first floor QBar offers a classic, comforting menu with many options, good prices and spacious room. The WIFI connection is by far the best in the city and great place for remote work. The rooms are clean, charming and priced well. By far, the best aspect of the hotel are the staff who reflect the charismatic Dundonian personality and witty sense of humor. They are genuinely warm to all newcomers and take you under their wing. We will definitely send all of our family and friends visiting us in Dundee to the Queens Hotel and use their facilities for any future events.

We recently spent a weekend at The Queens Hotel when visiting family and already look forward to returning. Our room was spotless, breakfast was fab and customer service was excellent. Massive thanks to Leah for providing us such a nice room, and giving us friendly advice on how to spend our time in Dundee. We will be booking again for summer, thank you.

Recently stayed at this hotel through work,and my workmates and I couldn't have had more of a comfortable,enjoyable experience if it wasn't for a certain proper gent called "eddie". Who made our stay more than worthwhile.cheers again Eddie,look forward to our paths crossing again.

Having just spent another wonderful 3 nights in the Queens hotel I am more than happy to recommend this hotel to anyone who wants great service, the best location with free parking and beautiful vintage elegance that only The Queens can bring. I stay here every time I come to visit my family living in Dundee and every time I have been, the staff are more than happy to help with anything from making my booking with Leah, to checking in with Darren, to serving my wonderful breakfast with Thiago and finally checking out with Julie, but to name a few. The housekeeping staff make sure the rooms are beautifully clean and made every day and the breakfast and kitchen staff do the nicest selection of hot and cold foods for breakfast. The beautiful Victorian hotel is an icon in the Dundee heritage and I will without doubt be staying here again on my next visit to dundee in the coming months. Thanks again for a wonderful, welcoming, restful stay.

The hotel is charming in an old style way, the staff are very friendly and helpful. The food produced here is way above the level I expected and I will return next time I,m working here, very good !!!

Hotel is an easy, 5 minute walk from the rail station, close to the city centre and the major museums, so ideal for a week-end. Plenty of restaurants and bars nearby for venturing out.If you want an hotel with character, then this is for you, Beautiful grand staircase gives atmosphere and status. Lots of original fittings which add to your stay. Very large room which was nice to relax in.General decoration is beginning to look tired in places, but a programmed upgrade would need to keep the style to suit this grand building.Would stay here again on next visit to Dundee.

Stayed two nights here with a deal for dinner on one night. Asked for a room with a view of the Tay and got it, along with a view of the V and A. Rooms are a bit dated but clean and comfortable. The hotel is in a lovely old building and the bonus is that it has a free car park. It is centrally situated but also quiet for a good sleep. Breakfast was good in a nice bright room in the hotel. Have to say dinner was disappointing- pub grub but very ordinary. ALL staff were helpful and friendly. Would definitely stay here again but not have dinner.

We stayed at the Queen's while attending a family funeral . When we arrived the guy on reception looked as though his face might crack if he was to smile. Apart from him the rest of the staff were really friendly and helpful. Some of the rooms are pretty cramped and in need of updating (bathrooms). Breakfast was value for money. The barman in the Q bar was very professional and very friendly

Had an appalling Christmas day dinner at Queens. The total for our table of 4 was £200 which had to be paid in advance at end of November 2018 and no wonder as would have refused to pay it had it been sue on the day. The meal we were served was laughable, the prawns (all 3 of them) were chewy and served on a template with lettuce. The turkey was ok but rest of meal was abysmal. Over cooked Brussels, boiled parsnips, boiled carrot batons, frozen roast potatoes that were disgusting dry and fluffy and minimal gravy. The red meat eaters got one pig in blanket and some pork and sage and onion stuffing.. However I wasn't given any alternative to the request for no red meat although the Manager of the Queens has informed me that I was given extra turkey ( so I had two whole slices of Turkey!!!) The sweet was edible although not what you would expect from a hotel that previously had a good name. Do not go here for a booked meal as it cost us £50 each and I would say maximum the meal cost was about £10. I am trained cook and would recommend a wholeload of other eateries in Dundee far more worthy of the money.

what a lovely, friendly and helpful bunch of people you are ( specially wee Morgan with her own tower ;) room was comfortable and clean and always important is a good shower. Much enjoyed my stay and will be back again, thanks peeps.

Every member of staff were so helpful but julie stands out for being so professional made me feel so welcome would definetly stay again and morgan who does breakfast was absolutely fantastic too great hospitality and would reccomend staying here

This hotel does not pretend to be something it isn't. Basic clean fairly comfortable accomodation in a good location. A little old and tired but after all they are not charging 4 star rates. A good breakfast included, so overall I would say this hotel is good value for money, and star rating appropriate.

It's a lovely hotel, with character, with warm and welcoming staff. Really nice comfortable beds. We stayed from 24th to the 27th December, as spending time with friends for Christmas. We will be staying their again.

What a great place rooms are great and verry welcoming reception was quick easy hasle free and verry polite also the q bar witch joins on to hotel is great for food and the staff are verry helpfull Morgan would be verry quick and polite for breakfast and in the bar at night after long day in dundee working Was great food and service is perfect the 2 girls Amy and rebeca will be quick and verry helpfully great place to stay we stayd 3 weeks in a row and back again lol

Went here for The Ceilidh for Hogmanay 2018 / 2019. Just WOW....... Checking in was simple, straightforward and very welcoming. We could have chosen from a 4 Course Gala Dinner or, in my opinion, the more relaxed Ceilidh with Stovies. Decided to go to The Ceilidh and have a Bar Meal earlier, as knew we wouldn't have our Stovies 'til later at night. The Bar Meal was beautiful and totally loved the service we got from a really young girl who clearly knew her job and was really friendly too. Will definitely be back for Bar Food, it's way above your normal Bar Food standard except for the price, which is on a par for the local area, cheap for what you get.... The room was lovely, clean and relaxing and fitted the bill. The Ceilidh was brilliant, such a laugh as you would expect, and the New Year was brought in in spectacular style. Breakfast was of the highest quality ingredients, so much to choose from and just what the Doctor ordered for the morning after the night before. Will definitely be back and highly recommend this extremely central location to anyone thinking of a good Hogmanay night out. Just want to thank all the staff and Manager Leah for all their hard work

Made a last minute booking very helpful on the phone.Booked a single for one night was pleasantly surprised the room and bed were far bigger than expected very clean a d comfortable with view of the River Tay.Breakfast was great staff attentive and helpful food delicious and plentyful.Would recommend and visit again.

Hotel staff were lovely and helpful- especially since I had made a small mistake with my booking which they fixed, no bother! Great location- so central and easy walking distance to shops, V&A, bars and restaurants. The car parking facilities are free and location/car park was very easy to find. Room was quite spacious with great view over the town and the Tay. Room had tea, coffee and biscuits (and an ironing board and iron if you're into that sort of thing!). Beds too, of course! Sorted!

I booked a twin room for my friend and I as we were attending the St Johnstone v Killie football match on saturday 24th november, My wife and I had stayed here previously a couple of times and as before I was not disapppointed with the room or the service . I would certainly recommend to anyone that you will have an enjoyable stay and the breakfast was lovely.

The other half and I decided on a couple of days away in Dundee and found the Queens Hotel. On the plus side, the room was well priced and the hotel was well situated just a few minutes walk from busy town centre. The staff were friendly and there was a free parking space in the car park at the rear of the hotel. We were put up in a large room with an en suite bathroom. The bed was fairly comfy and there were tea /coffee facilities as well as an iron and board - so far so good... The only real downside with this hotel is that it doesn't seem to have had a lick of paint or refurbishment in quite a while which gives the whole place a slightly old fashioned and tatty feel. An example is the bathroom which looks fine if you half squint your eyes but on a closer look the tiles are cracked or the water has gotten in to the skirtings. If you are happy with a hotel as a place to just get your head down then this should not be a problem.

This hotel is handy for visiting Dundee, the university, downtown and the museums. It has a free capark at the back, which is also quite handy. The hotel is housed in an old Victorian building with all its pros and cons, such as heavy sash windows (mine was broken, the rope had broken) and a lovely main staircase. The room was the usual for chain hotels, nothing to shout about, the same goes for the breakfast. Someone must have thought it woudl be a good idea to switch the heating on full blast, so the first night I had a hard time sleeping, even after turning it off, since, as mentioned above, I was unable to open the window. In general it was an okay stay, a bit expensive for what you get in my opinion.

Great expetience at the Queens Hotel after booking my 50th Birthday party there the team were fantastic and we were looked after by Leah and Sean in the Victoria Suite everything was spot on buffet was really nice, we stayed the night at the hotel after the function and whilst the rooms were dated they were clean and all we needed. Only negative would be that breakfast was not great, one rasher of bacon frozen mushrooms and sorry to say for me the sausage was inedible!!!

Had a meal in the Q Bar. Starter and main course were excellent. Staff were friendly and welcoming. Only let down was the cheesecake looked and tasted like the cheepest version from a frozen food shop. Was disappointing after the other two courses were so nice.

This hotel is 2min walk from the town centre 5min walk to the railway station and captain cooks ship the discovery the staff are very friendly and helpful there is also a car park it is very clean food is excellent it is ideal for situated you are about a 5min walk from the old jute mill museum I have stayed at this hotel a few times and highly recommend it

The good: Great location and hotel was obviously a grand lady in her time. Room decor was quite nice. Staff were very friendly and helpful. The bad and the ugly: It was cold! We arrived at 2pm. Room was very cold and radiator off. Called reception to be told heating was on a timer and would come on in an hour. This was nearly November, in Scotland with roads closed due to snow nearby! Was told there was a small electric fan heater I could use if I wanted. What? WHAT??? Other things wrong: Pubic hair in bath tub from previous occupant. Lamp in room didn't work. Wifi didn't work. TV was tiny and didn't work. Lift broke down for hours, meaning we had to climb 10 FLIGHTS OF STAIRS to get to our room. Lot's of old people - no idea how they managed all those stairs. Breakfast very mediocre. P.s., to the person who responds to these reviews - please don't say you are 'surprised', as you have in other reviews. You can only really claim to be surprised once. Heat the place properly, increase your internet capacity and get staff to check everything in the room is working between guests. It's not rocket science.

As someone who lives in Dundee, I have never stayed in 'The Queens'. However, I have on many occasions, wined and dined there. This traditional hotel has got a great atmosphere. Food-wise, the Fajitas and traditional Steak Pie are personal favorites of mine. Many of the most popular drinks; alcoholic and non-alcoholic are available. What is outstanding about this hotel is its customer service; the manager, Sean and his staff go the extra mile for their customers. Dundee is currently enjoying something of a tourism led boom. So, I highly recommend 'The Queens' to those who intend to visit 'The City of Discovery'.

We chose to stay at this hotel because of the check-in time being 2pm giving us more time to go to the nearby V & A. Room looked okay but I always check the mattress as I want to know what I'm sleeping on! There was a mattress topper which was stained so I placed a towel over it and put the sheet back, also I noticed the shower head was black so wiped it down and it was filthy. Such a shame as this is Dundee's oldest hotel and still has many original Victorian features, Winston Churchill stayed here in the early 20th century. On check-out they tried to charge us again for breakfast even though we had already pre-paid for it at the time of booking.

We stayed here with a group of students for two nights. If this was once a good hotel it isn't now. I would say it's acceptable at best. My room was not very attractive with furniture and walls rather bashed about at the edges, a tv with intermittent reception and a bed with a clear dip on one side. Breakfast was what you might expect from a provincial hotel and no more. The hot breakfast was served with a rather acidic politeness (God forbid we should help ourselves like in every other hotel) My companion asked for a second fried egg and this request was granted only after a marked intake of breath! We got the impression that the customers were a mild annoyance to the staff. A cleaner stopped her hoovering reluctantly to let our group past. No smile, a hard look instead. Another party stayed at the Premiere Inn on the quayside and had a much better experience. I would avoid this hotel.

Stayed here for a couple of days last week..right in the heart of Dundee, a ten minute walk from the train station...clean rooms..great food and excellent customer service from very friendly and helpful staff..would definitely recommend

Although an older style hotel,we found our room clean and tidy.Breakfast was good and staff encountered were very helpful. Great free parking . Next day after checking out of our room we were allowed to leave car which meant we were able to spend our day visiting nearby VA museum without having to find alternative parking.

Stayed here for a friend's wedding.21st October. On arrival , parking was confusing. Lucky I didn't have change as I went in to find out that parking was free to guests. Check in was easy. Room was cold. 215. Clean. There is tea and coffee making but in other places I have also had bottled water which wasn't the case here. Shower was a trickle. There was a note to close bathroom door whilst in shower but this room the door didn't shut right. Went down to the wedding in Victoria suite. All good but the cleanliness of the toilets let you down. Back to room. Very quiet. You wouldn't think that you were in middle of city. Breakfast was good. Staff friendly .plenty of choice.

Spent a night here and very pleasantly surprised Ok it's not a new building but it's clean and comfortable Our room was adequate with a comfortable bed ; very good shower and warm with lots of tea and coffee plus an iron and board and a hairdryer The only slight niggle was the intermittent tv signal but hey we weren't away to watch it anyway We had a decent meal in the restaurant not huge portions but enough and the bar staff were lovely It's in a great position in Dundee and was reasonably priced Would definitely return

Myself and a few friends were on a fishing trip and had booked the best western for an overnight stay in Dundee, the price, location and services (especially the free city centre parking) were all ideal as we had planned on going for food and then a bar crawl around Dundee, the bars and restaurants were all within a 5 minute walk of the hotel which made life so much easier when returning to the hotel, this place is ideal for anyone on a budget looking for a clean hotel within central Dundee, we will definitely use the Best Western again.

This hotel tries very hard and succeeds to cater for a elderly group of coach travelers. Serving the group evening meal in our own room was brillliant and the Scottish Evening was a real treat . Staff were friendly and helpful and they tried hard to make sure we had an excellent visit. They do have a car/coach park and fortunately we have an excellent driver as otherwise reversing into the narrow entrance might have been a huge challenge. Easy walking distance into the town and new V&A and Discovery Centre. There is a small lift.

Rooms are adequate not to the usual best western standards but passable My room was overwhelmed by a massive bed 6 foot wide in a room 12 foot wide this is overkill. I stayed here to attend a function and found that because there were 3 functions that day they were understaffed in all function areas. The only draught beer on sale was lager the rest was bottled or cans. I was charged £4 for a can of Guinness and a designated driver asked for an alcohol free lager and was given Peroni at 5.1% alcohol luckily this was spotted before it was consumed but the inexperienced bar staff did not have a clue, this could have resulted in the driver getting into a situation where he was driving over the limit and losing his licence In general the staff were very good but being understaffed things did not go to the agreed schedule buffet was not served on time and eventually turned up 30 mins late.Minus sausage rolls which arrived 30 mins later than the buffet. tea and coffee which was on the order was not brought out till guests were starting to leave.. In general the hotel is far below the standards i have come to expect from Best Western. is in need of a sympathetic refurb to this architecturally interesting building. Location is excellent yards from the new VA museum and city center

The hotel has a long and distinguished past, and has played host to all manner of famous people including,prime ministers and explorers. Not being of note we found the place to be equally welcoming. Yes it's an old building, and yes windows rattle and floors creak,and the main staircase is a throwback to the glamour of yesteryear,that's all part of the charm of older establishments like Queens hotel. We found the place to be welcoming,and clean,and full of staff wishing to provide good service. A big shout out to Julie on front desk who is a great advert for the place. Thanks for room 401. Breakfast was well organised and served efficiently, and again with staff all eager to please. Electronic parking permit at reception is another plus. A short stroll brings you to the waterfront and it's obvious attractions, and although the V&A has newly opened, the Discovery exhibition next door is excellent, and you will find reference here to Queens hotel. We hope to return in the near future, and this is where we will stay. Go ontake a trip back in time,enjoy yourself.

Great food, friendly staff who were great despite my company having booked the wrong night. Wee bit tired in places but good value for a 3 star. Near town and lots of nice cafes and the University. Would go back again.

Stayed at the Queens Hotel in Dundee. Great location a full of character. Perfect for a couple of culture days and nights. Very close to DCA and great cafes and shopping. Great views from window and nice bar for late evening drinks. Staff all friendly and helpful.

Probably one of the better options when seeking a central, value-for-money option in Dundee. Rooms are relatively well appointed and staff friendly. Free parking on site a plus. Okay breakfast. Staff at reception very helpful.

We were attending a show at the Dundee Rep and only had limited time so wanted a hotel close by. Queens Hotel was ideal as we were able to park right behind it for free (remember to register your car at reception as soon as you arrive) and then we only had a 4 minute walk to the theatre. We were in Room 308 - a twin room on the 3rd floor overlooking the front street. It was a reasonable size with everything we needed for an overnight stay. The shower room had a great double sized cabinet. I'm not sure if the heating was off in the hotel or not, but we were unable to turn it on in our room (the valve was spinning) so our room was pretty cold when we returned after the show. We forgot to mention this at checkout but would have if we had been staying longer. We are in the Q-Bar restaurant. Service was friendly although the food took a while to arrive despite there only being 2 tables occupied. We had to leave before breakfast service started the next morning so can't comment on that. The hotel is ideally located for walking to the train station, shopping centre and theatre.

Myself and partner stayed at the queens for 2 nights from the 1st until the 3rd of september and couldn't have been happier with our stay, the location is near the town center which is suitable for shopping in the overgate shopping complex, which has more shops in it than our local town of ayr does, Our bedroom was on the 3rd floor which had some fantanstic views at night, the room was also very clean and tidy, the bed was very comfortable, we ate on both nights and couldn't fault the food, the cheese&bacon burger was great as was the fish 'n' chips, breakfast was well organised by the staff and tasted great on both mornings, housekeeping came to the room on our 2nd day to see if we required any clean towels ect which is appreciated. it is a old hotel but if that's all people find to complain about then they would have knock down a few just to try and satify everyone, we look forward to visiting again soon.

We stayed here for one night recently.liked the fact we could park behind the hotel.The building has seen better days,but still retains a certain charm. It had a very nice bar and we enjoyed a drink there.It is nice and central too.Had a nice view from the bedroom.Breakfast was very good,with a good choice.The floors in the corridors were a bit creaky.liked the caricatures on the wall of the dining room.Presumably of famous people who stayed there.Churchill stayed here when he visited Dundee. We liked it and would stay here again.

We were at the Best Western Queens in Dundee in August 2018 for a family gathering. We found the hotel was a beautiful old building, but didn't feel it lived up to Best Western standards. We arrived to find the small parking lot full and had to pay to park on the street. The check-in clerk was unconcerned with our problem and we had to keep checking throughout the day for a spot to open up before we could move the car. The problem is that there are not enough spots when there are events on in the area and at the hotel. There should be an alternate parking lot available for people who are registered and cannot get a spot. We felt the clerk could have offered us a solution since we were offered free parking when we booked this hotel. The internet in our room did work but was slow and spotty. The condition of the hotel is rather dingy, not dirty though. Our room had very basic old furnishings. The bed was just okay, bedding nothing special and the pillows quite markedly flat. We paid approximately $159 per night for 3 nights and expected more for that price. My overall impression is that they need a makeover to freshen the place up. The free breakfast was good and the dining room was nice. We attended a function there and the food was also good at the function.

Stayed for one night while passing through Dundee. Booked a superior room, but wasn't impressed. The room smelt musty, the decor was worn and outdated. The floor creaked and it wasn't level, and what looked like a lovely big bed turned out to be two singles which moved apart when you got in. The whole place just felt like it needed complete redecoration. On the plus side the staff were very pleasant and the breakfast was good, but I wouldn't stay there again.

Well where do I start. My wife and I had a lovely couple of nights away to Dundee. From the minute we got to the hotel the staff were first class. Julie on the desk went beyond first class service and nothing was a problem for her. From recommendation of a lovely restaurant to what to do throughout the day. The breakfast we had not ordered when booked but had on one of the mornings was super, and very reasonably priced. The staff in the breakfast room were also very friendly and on the ball. The room was clean and comfortable and the bed was super comfy. Free parking a bonus and very central to everything. We will most definitely be back and hope to see you all again soon. Mr and Mrs B ??

Stayed here on a bus trip with Skills for the Edinburgh Tattoo. Received a warm welcome from lovely staff .Room was clean ,Breakfast was lovely and high praise for the hard working very attentive staff, Thank you .

Warm welcome and we found the hotel to be lovely. Room was a good size and clean. Couldn't open the window so a fan would have been good. Great location, free parking (unusual in Dundee!), and breakfast was tasty! Really enjoyed our stay, great rate and will book again if we need to return to the area.

This is a nice enough hotel even if it has a slightly worn feel about it. The room was not big, but big enough, and the view onto the Tay was an added bonus. The pillows were too small and flat for my liking, but there are additional pillows on the wardrobe. The location is great—near the DAC, university, pubs, etc.

The queens staff were helpful as usual they always go the extra mile at our yearly reunion when we all arrive at different times we are warmly greeted and asked how we are all keeping since the last time we were there from booking in to the bar staff and when we go into our reunion meal they are very dedicated in there work the chefs with there meals and the waiters there making sure our evening runs smoothly which it does every year then down to the bar for a couple of night caps before bed then up in the morning for a good breakfast before heading towards Perth for our big reunion with the remainder of our BW family so well done to the staff at the queens hopefully see you next year

This hotel was a bit of a let down I enjoyed breakfast and there staff was really nice but first nights evening meal I would have got better value for money anywhere else's and the staff member Duncan has no clue and you do not want to see any one slumped across bar hand round head on his phone but actual hotel is nice

Stayed here for 2 nights. Cannot fault the room - tea/coffee facilities with shortbread, comfortable bed, small TV, modern bathroom. Location is excellent - right in the heart of Dundee so that you can walk everywhere. We parked our car for free, but it hardly left the hotel car park. Breakfast was good - hot food cooked to order and then the usual selection of cereals, yoghurts, fruit, toast, tea/coffee. First time I have seen rhubarb juice offered though - great choice! Staff all pleasant and very hard working. Bar is a sport bar if you want to catch up on your favourite sports and teams. Would stay again. For a 3 star hotel, it is excellent.

Great location and friendly staff but the room and bathroom were dated and grubby. The mattress was so uncomfortable I could feel every spring despite the mattress topper. Breakfast was ok, it was a warm morning but all the fresh foods were lying out and a yoghurt my husband choses was mouldy ( he did enjoy his cooked breakfast) but tables and condiment sets unclean. Def not worth the money

Well appointed hotel in the city centre. The room was clean and neat. The bar on the ground floor was good with TV to watch the World Cup. Food was also available which I took advantage of. Because this is a very old hotel it is quite quaint. Would stay here again.

This is a quaint hotel with lots of character. Signs inside say that Winston Churchill stayed here back in the day! Creaky floorboards, lots of elegance, very friendly staff, and very clean room. It's in a great position in the town too - lots to see within easy walking distance.

The breakfast is great as it's one if the few hotels I've stayed in recently where it's actually cooked for you and not on hot plates. The bed was comfortable, but it does ned upgrading with curtains and pilows. Staffvery pleasant also quiet.

Stayed for one night. Room overlooked a beer garden so a bit of noise. Net curtains were a dirty grey colour which we didn't want to touch. Bed was very old and had a meet in the middle roll to it, not at all comfortable. Staff were friendly and a bit hard pushed at breakfast but managed to cope. Would have liked a lounge to have a quiet drink in but only thing on offer had a disco playing so not ideal.

Picked this hotel as it was central and had free parking and within walking distance to Caird Hall for my brother in law graduation. Checked in around 4.30pm. First impressions of room 408 was that it was dated and had a musty smell. Went into bathroom and discovered shower had a nasty surprise (see photo). Went out and came back at night and there was no hot water to shower. Asked reception and they said there was plumbing problem. Woke up in morning still had the hot water issue so went to breakfast. Served full breakfast to order. Hot water came back up around 9.30 so managed to fit in shower before check out. Few recommendations- rooms need refurbish. The net curtains were dirty and areas sticky. I paid £99 and that was not full price and regretted choosing this hotel. Should've read reviews first.

Been a while since we were here and last time was really good. So where do I start ? We had been to the rep theatre for a show in the afternoon we went out for tea with family then returned to the hotel bar. Loud music but no one else listening to it. Girl in yellow top sitting at the bar helping make hot drinks ? Staff licking the squirty cream off there fingers while making hot drinks. Not what you would expect. Off to the room. It's a big old hotel so limited to what can be dine but the rooms are tired and dated and even though on the second floor we were both woken by drunken folk out on the street at closing time. And so to breakfast time.we are early risers. Continental available from 6AM we waited to 7.45 then took our bag to the car then said we could pop in for coffee and get a cooked breakfast at 8 only a 10 minute wait. Crikey no morning how was your sleep? Nope a stern almost telling off! Breakfast not till 8!! What's your room number?? Then some young girls arrived in along with a younger man. He took it upon himself to sort things out the girls not so. They also welcomed other guests with. Morning what's your room number? Then my wife needed the toilet before we left. Bear in mind we left about 8.45 and the breakfast bar had been available since 6 she supplied me with the following photos from the ladies toilets see attached. The breakfast room curtains are brown with dirt at the bottom and the walls have dried on food. Not at all what we would expect from any best western hotel and not the norm.

Went there for a spot of lunch. Very quiet - that I suppose speaks volumes since the University is right opposite! The macaroni had zero taste. I had to put salt into multiple times. The chips and salad were very pathetic/poor too - like they had been sitting for a while. Friend ordered a sandwich and spicy fries. Got all the food in rapid time (probably too quick in hindsight) however no sign of chips. Meanwhile a group of men who had preordered arrived and they were served immediately. We had to ask where the spicy fries were only to be told they were definitely on their way. About a 10 min wait in between getting the other food and the fries. Not ideal. Couldn't it have all come together? We got a story about them being "fresh". I think if all the food had been "fresh" it would have been better. Finally when they came they were just ordinary chips with a seasoning thrown across them - again nothing special. We were in a hurry to eat everything and when the guy finally came over to ask If everything was ok we had finished. I mentioned the lack of taste and he said he would speak to the chef. Nothing came of it and no reduction of the bill was offered which was pretty poor. Will not be back and recommend the same to anyone else!

Hotel is handy for the train station and both the Caird hall and the Overgate shopping centre. You can see the back of the hotel from the train station. My room was great for me - clean bathroom and coffee making facilities. Didn't make it to breakfast but the other delegates were happy!

Stayed here as part of a business trip as was convenient for the Work meeting in central Dundee. I was immediately struck by the gothic style architecture and the social history of the hotel (winston Churchill stayed here a few times). Inside it's a bit quirky which gives the place character and appeal. Rooms are fine although bed was definitely in need of new springs. That said, I'll definitely be going back next time in Dundee

11 members of my Outdoor Group stayed at the Queens in May, some for 2 nights. Although the hotel is in need of updating, the rooms were very spacious, the beds comfortable, my bathroom was spotless and the shower hot. There was plenty of choice for breakfast which was taken in a large, light and airy dining room. The staff were very pleasant and helpful. I would stay at the Queens Hotel again if I am in the area but it would definitely benefit from some TLC.

Feels like this hotel benefited from a recent refurbishment in the 1980's providing the reassurance that I've stepped back in time a few decades. Creaky floorboards, brown everything - curtains, carpet, bedcovers - oh what a joy to be 30 again and just stepping out on my travelling career. Take the slow lift up but treat yourself and walk down the elegant wide wooden staircase that is an architectural delight. But let's get real folks, the room is spacious, the hot water copious, the bed comfy, the staff delightful and for £59 that's good value.

Another stay at the Queens Hotel yes it needs a bit of a upgrade and yes it has creakie floors but that all part of it charm and the staff are great and very helpful and nothing is too much trouble for them. The Hotel is very handy for the train bus and shopping. The food in the bar is very good could do with more healthy options but good. Always ask for room third floor and above for second floor just above function rooms and can be a bit noisy at week ends

Chose to stay here as it was near Dundee Rep. It is a 3 star Hotel and is very good. Parking at the rear is free to Hotel Residents. The Hotel is very central and easy to find. We had a lovely spacious room on the top floor(there is a lift)with great views over the Tay Bridge. The room was clean and had everything you need including good sized, fluffy bath towels. The breakfast was very good and varied, depending on what you wanted. The staff were friendly and efficient and I would have no hesitation in staying there again.

Shaun and his staff went over and above for my parents golden wedding anniversary. We had family up from England and they were all well looked after. Rooms were all spacious and clean, Thanks very much guys, made this special event even more memorable for my parents

Have mixed feelings about this hotel as it was a decent enough stay overall but there were one or two cons that detracted from the feel of the place. The room was very spacious and the bed was decent enough (although a slightly softer mattress might has been nice). On the downside, the walls of the room seemed a little thin as I could hear noises from the guests in adjoining room, particularly when they were using their bathroom. The breakfast food was average with the usually offerings of cold options available from a buffet. Hot breakfast food was to order only and you only got to make one order so was very disappointed by this. Would have been much better to have hot food included the buffet. One exceptional positive for this hotel is its location: It is very close to the city centre with the train station and several local attractions within an easy 15min walk. Overall, I'd say it was alright but barely worth the money I paid and I wouldn't necessarily rush back to this hotel if I had other places available.

Stayed for 2 nights in room 203. First night was fine. 2nd night was kept awake until about 00:30 by a function downstairs. Loud voices, music and constant banging. Hotel is clean and tidy but lacking in identity. Needs a refurb. Dissapointed as we spent all our clubcard vouchers on this city break.

Arrived as the Dundee DJ and Dance Festival was on, so Nethergate was chaotic. Got parked ok in the car park behind the hotel (there's lots of space). Our room was on the second floor, so enjoyed walking up the grand staircase....it's beautiful! Our room was a double. Quite spacious and bathroom adequate. Sadly the room bin hadn't been emptied from previous occupant, but we didn't realise this until we got back in late at night. Breakfast was plentiful. With a great range of cereals, continental and cooked food. Not 100% sure of the vegetarian sausages though - maybe try a different type! The hotel is in a great central location for shops, restaurants and bars, but it is a little tired and dated. Not sure if we'll return yet.

Just returned from a two day break and felt it necessary to write this review. Although staff were all extremely pleasant and helpful our stay was totally ruined by the noise in the evenings coming from the function suite on the first floor. We were allocated room 209 and on the first evening of our stay (Thursday) we were disturbed late by loud thumping music. We thought this was a one-off so did not complain. However on the Friday night is was even worse with the floor of our room vibrating with the loud live music from the function below . I do not believe that management is unaware of this problem, as they regularly host functions. This room and the adjoining rooms on the second floor should NOT be allocated to guests when there are functions involving live music. I realise that holding functions is part of the hotels revenue but not to the detriment of hotel guests. Stay here at your peril !

It's definitely a two-star hotel, but has the potential to be much more. It's clear the rooms haven't been updated in a long time. The bed is uncomfortable, the tv is miniscule, and the furnishings dated and well-used. The bathroom needs a definite overall and has clearly seen better days. There's no individual control of the room temperature, the mirrors are hung too low, and the bathroom mirror is basically a foggy piece of metal. That said, the cleaning staff and others here have been nice, the water pressure is great, its in the best location, and my room was at the front and has been dead quiet. The place has good bones and is a lovely building, my hope is that a bit of a refurb could go a long way to make the place really great and with the development happening in the town it will need to catch up to compete. I'm used to staying in nicer places, and really the telly situation gave us a good laugh, but I'd happily stay here again in future if it had a bit of an update. It's not perfect, but its definitely not horrible if the price suits you.

I attended a wedding st this hotel and before arriving and after reading the reviews on here I wasn't sure what to expect. This hotel is not a modern hotel and is not advertised as such so I didn't go here expecting mod cons etc. Having said that though this hotel provides des you with everything you need for a hotel stay. Clean rooms which are reasonably priced, a bar again which is reasonably priced and a good breakfast service. The best thing about this hotel is the staff!! Such excellent caring service and they were all helpful and couldn't do enough for you. In particular for myself I found the staff extremely accommodating with regards to my dietary needs. I wouldn't have chosen to stay here but having stayed here and after the service I have received I would definitely return if ever in Dundee. The location is very central and the car park is easy to use and locate and mobility friendly

The rooms are beyond basic!! I was put in a top floor room which was blatantly never used. The net curtains were mouldy due to the damp in the room. The bed was really uncomfortable, couldn't get a strong enough WiFi signal to even use it. Tv was tiny and couldn't see it hardly from the bed, bathroom was dirty with mould around the tiles and silicone. The breakfast was awful, the sausages were purple believe it or not! Where these were bought from I do not know. Service is poor and they do not make you feel welcome. As you've probably guessed I would not recommend this hole of a hotel.

I stayed here recently while traveling for business with the university. The location was perfect - close to the train station, university, and shops/restaurants. The hot breakfast in the morning was a good start to the day. Despite that, this place is a bit of a dump. It's outdated and needs a total refurbishment. The bed was really hard with springs pushing through - not a good sleep at all. The room was also incredibly and uncomfortably hot, even after turning the furnace off, and my window didn't open to let any fresh air in. The bathroom wasn't very clean and had black mold all over the shower grouting. The hairdryer that was provided was covered in some sort of gummy, dirty stuff of unknown origin. The website makes the rooms look really nice and modern, but that just wasn't the case in reality. Altogether, survivable if you're on a budget and only have a short stay, but I'd recommend looking somewhere else.

Stayed for just one night on a Travelzoo deal. Having read some of the very negative reviews I was not sure what to expect, but generally we were pleasantly surprised.We found the hotel clean and well eqipped with tea and coffee making facilites, and we certainly did not recognise some of the poor comments from other reviewers. We did have two gripes, the large double bed which was two put together was very uncomfortable, hard and lumpy with a distinct ridge down the centre. Also the net curtain was dingy and had holes. We were told that replacing mattresses is planned, for that room, 206, it cannot come fast enough. We had dinner, served in the bar and not in the dining room, it took a while to arrive but was well worth the wait, very good food, piping hot and large portions. I struggled to finish my steak pie and my partners prawn cocktail had more prawns than I have ever seen! Breakfast was in the dining room, served by two very pleasant young ladies and again was good. The hotels location is excellent, very central for shops and for Discovery, but all in all Dundee was a disapointment. All of the hotels staff were very pleasant, and bed and breakfast, evening meal and a botttle of wine for £79 was remarkably good value.

Very tired hotel. Needs a complete updating. Carpet and drapes old and dirty. Needs paint , wallpaper, new furniture. Halls are old and dirty, bad lighting, bad elevator, bad lobby. Dirty from the entrance to the room. This facility is not run well .

Thanks to Sean for helping make this a great day for us all. Well organised and very helpful and went over and above and listened to all requests. Food was lovely. Staff were helpful. Q bar has a nice atmosphere at reasonable prices.

Stayed here as we were going to a gig nearby. Hotel was lovely and staff at reception were great. However, was woken by the fire alarm at 2:35am. Went downstairs with one other from across the hall to find all the doors shut and no staff about to tell us what to do or where to go. The alarm eventually went off but still no staff about the hotel to explain anything.

This should be 'Worst Western', what a soulless cheerless place, spend some money and upgrade to the rest of Dundee. No morning call which I requested, bed was the most uncomfortable I have ever witnessed. They boast Winston Churchill stayed there, Dundee women heckled him and threw him out of Dundee, he sent troops against the Scots and the Irish and was responsible for the starvation of millions of Indians, get rid of this nonsense.

Just like to say a huge thank you to all the staff for your attention and great service at my sons wedding yesterday. Nothing was a bother and we really appreciate it. You helped to make the day so very special. Elaine Martin X

I've stayed at this hotel before and generally had a good experience. This time not so much. The staff were friendly and very helpful but a number of factors impacted the enjoyment of my stay. The door was a total nuisance, incredibly difficult to close properly. There were a couple of occasions where it seemed closed but on returning to my room I could open it without my key. This obviously made me concerned about my belongings. I had to pull hard and test until it worked every time I left my room to be sure. The electrics were also not fabulous. Again, the dtaff were great about helping me resolbe thos issue but I couldn'tuse most of the plugs in the room without tripping the electrics. It's not great when I need to unplug the kettle to charge my phone. Worst of all though was the window. There was a distinct gap between the two panes and given the bitterly cold weather and heavy wind, there was an unpleasant draft of which the heater couldn't counter. To get a decent night's sleep I actually had to plug the gap with several pairs of socks. While I have had good experiences staying here in the past, I'm not sure I would want to stay here again, certainly not in the colder months.

Stopped by late afternoon, at Reception we were greeted by Leah who was very welcoming and accommodating. Walked us through to the bar kindly showing us where everything was. All staff were smartly dressed And there was a great atmosphere, definetly be back.

pleasant 1 night stay good location in town already booked for wkend nov clean room comfy bed bit cold in room till main heating turned on but apart from that pleasant staff close to all shops and main high street restaurants close by walking distance good car park behind hotel

What can I say about this hotel, well it's one of, if not the oldest hotel in Dundee. However this is not a down point at all. You are literally staying in history the hotel is full of charm and the atmosphere is relaxed and beautiful. The building is full of character and charm which comes with History. My favourite feature of the Hotel is the letter from hero Winston Churchill who stayed at this hotel and was so impressed he wrote a letter thanking them which is proudly on display in the hall way. The rooms are warm, with beautiful High ceilings, large comfy beds, clean and very functioning Bathrooms and free WiFi. There is a Car Park which is free for residents and in Dundee this a big a deal as there very few or no other hotels with free car parking! The hotel is basically in the City centre and is not more than a five Minuet walk from the actual city Centre! The Staff are very friendly and always go above and beyond the call duty to make your stay everything you could wish for and more. The food is out of this world and I would also recommend Clarke's Bakery which is opposite the Hotel the food here is beyond belief and is truly magical they do a selection of hot food and cakes :) love it here and the coffee is the best I have ever had. Dundee is a beautiful amazing City, and one of the best things about Dundee it's not too touristy so every other shop is not a whisky shop. It's real, beautiful and I would recommend the Queens hotel and this beautiful City without hesitation! If you miss Dundee on your visit to Scotland you have truly missed out.

Stayed at the queens hotel for one night good price great room check in fast free car park at the back of hotel for guests great staff trouble free experience would definitely book again thank you for a nice stay

Simple, clean, tidy, comfortable... Staff were very patient with us being a little more excited than most... thanks Had a gig in Dundee which meant late hours... more than accommodated ... Menu looks ok... but cant comment...

Extremely disappointed-tea cups in room just rinsed out with water-residue still to be seen from usage of previous guest. Toilet base not cleaned. Room tiny. Stayed here a few times because the location is excellent but will have reservations about staying here again. Breakfast was the only good thing from this experience.

Our room looked nothing like the website pictures Room was so small we struggled to walk at the side of the bed Wallpaper ripped awful brown net curtains The bathroom smelt with huge lumps of grout showing Hotel itself is tired and old desperately needs updating Won't stay again made a huge mistake trying somewhere different back to doubletree Hilton for us

Recently had a date night with my husband out in Dundee and decided to make the most of the grandparent babysitters. Chose to stay overnight at the queens hotel. The reception staff were very friendly and courteous and the manager, Leah, remembered us from our wedding which we had at the queens 10 years ago. Leah was as always friendly and welcoming and I thought it was lovely that she remembered us, we will definitely be back next time we are up this way. Might not have had the honeymoon suite this time but the room we had was gorgeous very dramatic and stylish. After one too many gins served up by the entertaining bar staff, oh how we had a giggle that night, it was great to soak up the alcohol with a full cooked breakfast to die for yum. Most enjoyable and memorable stay where you are guaranteed to be looked after by leah and her staff, hope to see you again soon

Won a night free via Facebook competition & not disappointed. Lovely large room with a bathroom that looked quite new. Friendly staff during our stay & a very good selection at breakfast. Also as we stay in Dundee didn't have to travel far which a nice change.

We had a wonderful 3 days at Queens. Great comfy beds and pillows. Breakfast plentiful and tasty. Leah the lady in charge was great , we had a birthday and she surprised us with a delicious birthday cake Thanks Leah for going the extra mile .

Stayed at the Queens Hotel Dundee for a weekend break. Staff were extremely helpful and service was excellent from start to Friday finish. Spacious rooms and very clean. General Manager Leah was a pleasure to deal with. Would definitely start again.

very nice hotel my wife booked this for a valentines treat. very nice hotel very central. it is an old building with great architecture, staff very friendly and helpful, we got a room with a bath and shower over bath, however i have limited mobility and cant climb over the bath, one quick call to reception we were moved, thank you. breakfast was great

second time stayed here, and again same issue. doors in rooms and corridors bang shut every time, difficult to sleep, its 2018, put dampers on doors to slow them down, especially when there are functions on and people moving about at all hours. disappointed sat night as we were planning to eat in the bar, but because there was a function on in another part of hotel, guests were using the bar area, staff numbers not able to cope. walked out as no one to take our order. dined elsewhere. other than that, staff are nice, breakfast is well organised and nice, but please cater better when busy.

This hotel is very good value for the price. We paid £60 for a Friday night. The hotel was very clean and check in and out very efficient. It is convenient for the city centre and university. A previous review mentioned a shortage of towels, this was not a problem for us as there were2 sets of towels. The only issue for me was that the code for the car park was changed @ 4:30. This meant I had to go back to reception to get the correct code. A minor inconvenience but unnecessary. Could have been worse if there had been a queue .

Having a family and friends get together for a 50th we had booked an alcove upon arrival no reserved alcove ... they quickly gave us another area free wine and crisps until our area was available ... the staff were excellent remembering our drink order so after a shaky start we had a great night.

Nice hotel, clean and helpful staff. Getting a little rundown. Fantastic breakfast. Free parking at rear of the hotel. The price is very good for Dundee. You will not be sorry for staying here. Enjoy your stay and visit too Dundee

Great location, great breakfast and a very nice traditional bar. The rooms are another story.... very run down shabby carpets and poor fitting doors and windows. It's best described as stuck in the 70's. Don't get me wrong the staff are very nice but he hotel is well over due a make over

Decent price and you can save points towards a free night. Smokie and eggs for breakfast is good and the position of the hotel is handy for shops, restaurants and bars. This is an old hotel that I think would benefit from a good overhaul. Mattress could be better as I could feel the springs when in bed. The window was just a single pane so you can hear everything outside. I will stay again but I will opt for a rear bedroom as they have double glazing.

I love the Queens Hotel this will be our 4th stay, great for a mini break, we managed to get our xmas shopping within easy walking distance. Lovely full breakfast, with loads to choose from. Evening meal very reasonably priced and delicious.

Booked at short notice and it was a nice surprise. Spotlessly clean and a warm retreat from cold November weather. Very well situated too. Only criticisms are that it feels a bit dated (could do with a refurb) and there was only one bath towel for 2 people in a double room. Otherwise, friendly and helpful staff and good car parking availability. Would go back.

One of the older established hotels in Dundee (Winston Churchill and Frank Sinatra have both stayed there in the past) this should not be overlooked. Full of character, very clean and comfortable, it is ideally situated for the city centre and university. I did not sample the dining as there are many excellent resturants I like close by. 2 minor niggles are the appallingly slow lift and no power points in the spacious bar for working on a computer although there is good WiFi

My second stay here and it's a place of real character. The location could not be better - close to the university and the eateries of Nethergate, a great record shop, the Discovery museum (excellent) and the railway station. The exterior is a riot of Victorian gothic cupolas and a plaque proclaims that Winston Churchill stayed here. I can't understand why people would choose to stay at Premier Inns or Travelodges when this is scarcely any more expensive.

Popped up to Dundee to see the Illegal Eagles and booked the Queens because of its location to the city centre which is excellent. I thought the hotel staff were exceptional they couldn't do enough for you, the night porter who had to man the door and serve in the guest bar done a great job we kept him very busy. The room was a bit dated but very clean as was the bathroom, the bed was comfortable and the view from the window was spectacular. The only minus I could give the hotel which is not really a game changer was the choice of net curtains in the rooms they were antique gold but the looked really grubby although they were spotless. Enjoyed my breakfast, good choice. Would stay here again

The hotel is well situated in the centre of Dundee with a big parking behind the hotel for our rented car. The rooms were nice and very clean and the staff was friendly and helpful to guide us around Dundee.

The hotel was at the beginning of Nethergate street, with easy access to the riverfront and the discovery, the restaurants ad bars in the student quarter and the town centre. The large car park was well laid out and secure. Staff were efficient and helpful. The room was well appointed with a large bed. The shower was hot ad powerful.. Its not modern but all working and pleasant. The breakfast was filling. The bar was well stocked. Reasonable prices as well. There were large weddings whilst we were there, but we didn't hear any nose - so well sound proofed. We'll stay again the next time we come to Dundee.

I just wanted to take a moment to say a huge Thank You to Sean Auchterlonie - Duty Manager for his help with our wedding in Queen's Hotel, Dundee. He made us feel so welcome. All team were so friendly. Sean clearly know what he's doing and he made our day run smoothly and did everything we asked and even more. All the guests commented how lovely day was and how good the service was. The food was amazing and everyone loved the taste and presentation made to perfection. Our wedding day was truly magical. Thanks to All the hard work and support given to us by all the staff. Highly recommended. Love Petya and Matt xx

5 weeks for work. Always try and book here as excellent location and free car parking. Given the age of the old girl she has been well maintained. I have stayed in loads of different rooms and the consistency is there for comfy beds and clean bathrooms. Quietest sleeps are at the back of the hotel as the front faces the very busy Perth Road. The steak pie is my favourite meal with melting meat and sumptuous gravy!! Big thanks to all the staff, especially Sean and the Q bar team who kept me well fed and watered through-out my stay :)

We stayed 2 nights at the Queen's hotel. It is perfectly placed to walk to the main local attractions - Discovery Point, Verdant Jute Museum, shopping and restaurants. The staff are very friendly, breakfast excellent and well priced, the bar well stocked and had some promotions and parking is free on-site. The bed was a little uncomfortable but okay for 2 nights.

Don't be put off by the dated decor as you walk up from the (secure) car park. The welcome is genuinely warm from everyone on Reception. The bedroom was clean and crisp (but it didn't need the brown net curtains at the window screening the beautiful views of the silvery Tay, so we tucked them back; the bed was extremely comfortable. Breakfast was ample & staff friendly (that Queens welcome again); good choice of food (excellent black pudding) but the urn coffee was a major disappointment: DIY instant would taste better. The location was ideal for us, attending a university reunion. Happy to recommend (but take a bedroom coffee sachet down for breakfast!)

I was stopping in Dundee on my way from Edinburgh to Aberdeen for a business trip as I figured it was about half way and went with Queens Hotel because of the positive reviews and great location. The signposts weren't the greatest to the onsite parking but the car park had a security barrier coded and the lift right by the back entrance made carrying bags easier. Very straightforward check in and directions of where my room was located. I was traveling alone but received a family room which consisted of a big double bed and also a single. The room had high ceilings and big windows which all looked very grand. The hotel is located a short walk from where there are many restaurants and bars and the map information in the lobby was useful to guide myself about Dundee. Breakfast in the morning consisted of a selection of cereals and fruit, as well as the option to order from a selection of hot food which was very tasty. Overall I would say that this hotel was incredible value for money.

Piece of history. There is a plaque at the entrance with a handwritten letter from sir Winston Churchill commenting on his breakfast at the hotel in 1909. The place is now under the ownership of best western. Lodging is ok, ditto for breakfast. I preferred a different place for dinner. Floor boards creaked a lot! All in all, very helpful and courteous staff. I'll certainly consider staying again.

I stayed just for one night in a double room which was fine for me on my own, perhaps a touch cosy for two maybe. The bed was comfortable though, the wifi worked well and the shower was hot and powerful. My room overlooked the railway station (sort of) but was quiet. The restaurant food was nothing special, pub fare, and the breakfast was also decent. The hotel car park is around the back and a code is needed to get out. The hotel is also quite close to the main shopping area of Dundee. I would be happy to stay here again.

Great location for the shopping centre with some great local shops nearby. Hotel was clean and rooms large. Breakfast was good with a fab supply of breakfast items. The Glamis suite was lovely for the wedding with a nearby room for the wedding breakfast. I noted that the windows were pristine! Us Brits loved the piper playing outside before the wedding. All round a great stay.

My daughter and I booked in for the night whilst visiting family. Room 308 was a lovely well appointed twin room with everything we could need for the night. Dinner in the bar was delicious, homemade steak pie, reasonably priced too. The barmaid on duty on 16th September was very friendly and attentive. It became apparent there was a large wedding on, but our room was to the front of the hotel, the wedding reception to the back, so we thought nothing to worry about. How wrong were we!!! The wedding ended around 1am, and we heard street noise which woke us, however this was nothing in comparison to what was to come. The room next to us turned out to be the honeymoon suite in which the wedding after party commenced. At 2.30am my daughter called reception to be told the groom had been contacted and asked to keep the noise down. This resulted in two men outside our door shouting about the moaning woman in room 308 complaining and who did she think she was as she had only probably spent £80 for a room and he had spent a lot more. Eventually after 3.30am we managed to get some sleep. We went down to breakfast at 9am and when asked our room number the manager immediately apologised for our disturbed night. Our breakfast was lovely with everything you could ask for being available. On returning to our room management had left us a bottle of prosecco and a compliment slip again apologising for our disturbed sleep. Will we return? Yes, management and staff at The Queens are exceptional, the hotel is lovely and central and apart from avoiding room 308 in future we will happily return.

Good service, clean and friendly atmosphere, nice bar and great breakfast. Location was perfect for bars and restaurants within easy walking distance and they needed to be as we checked in at 8.45pm and they had stopped serving food in the restaurant. The bar stays open though and it was used.

I stayed at the Queens for convenience & value for money with no other expectations. And so it was fine. It needs a bit of TLC and modernisation in terms of decor but if you need a comfy bed for the night in the centre of town with a decent breakfast at a reasonable price, it's just right.

Lovely old fashioned hotel with a staircase to die for. On arrival young laddie at reception couldn't have made you more welcome. Room was perfect for our overnight stay. Clean, plenty of tea, sugar milk etc. Iron and Iron board as well. Bed one of the comfiest I've slept in for a while.

The room we originally booked was given to someone else - and we stayed in a very tired room with a more than tired mattress - quite disappointing for a Best Western Hotel, as that was one of the reasons we stayed there - as we thought that being a best Western it could guarantee a certain standard , Told the hotel was fully booked and nothing could be done, At breakfast - it was obvious that Queens was more of a commercial hotel for tradesman than a tourist hotel. One plus point - close location to city centre.

Beautiful building in the city centre of Dundee. On arrival I was warmly welcomed. Room is good valuefor money. Bed was comfortable. Staff was really helpfull when asked for directions. Second night of my stay there was a wedding party. Although a bit noisy, I had a lot of fun talking to some attendees. Overall a great stay

The hotel rooms are lovely and clean and confortable with plenty of space to put you clothes. We stayed 3 nights and had clean towels put in our room while we were there. The staff are really nice and are really helpful with anything you need and are willing to have a conversation with you. At breakfast there is a really big selection to choose from like cereal,toast,yoghurt,fruit salad,fruit,crosonts and cooked breakfast which tasted really nice and served with hot or cold drinks. Modern hotel in a traditional Dundee building. The hotel is a 2 minute walk from the main shops. It has free wifi and free guest parking. The only bad thing if anything is the windows 1 opened really wide so had to watch my daughter didnt go to close to it when we had it open and 1 only opened a tiny bit and the floors are a bit creaky but you dont notice after a while. Even had a kettle and tea and coffee resources in the rooms which were stocked up during our stay. Really nice place to stay.

This is the 2nd time I have stayed at the Queens as was visiting friends but i was very disappointed this time I stayed my room was small, the bed was un-comfy and the shower let out hardly any water in the morning. I know the hotel needs redecorated but I like the old hotel feel and its a great location but things are starting to slip and for the price I paid for my 1 night stay I expect better. Not sure if i will stay again now as I know other hotels in the area are nicer and can be gotten at an ok price if booked in advance.

Stayed here whilst working in the area, hotel was nice and clean, food was nice from the bar area, room was fairy good nothing special nice and basic, bathroom was nice and clean. The tv in the room was pretty small which I think shouldn't be a problem anymore with the low cost of a new one just was difficult to watch it whilst laying in the bed. All in all I would return and would recommend it.

I needed an overnight stay in Dundee and used a well know booking site. Queens hotel came out best offer and nearest to my business needs. On arrival - DISMAL entrance with arrows pointing to all the appropriate points including reception. I was expecting basil fawlty. I gave my name at reception and I as immediately addressed by my Christian name. I am a senior member of the medical profession used to being addressed as Doctor and to have a youngster behind the d so to suddenly announce hi Bryan was a great insult. I was given a room card and told my room was on 3 rd floor. No directions given. Once found through a myriad of corridors I found my room. Wish I had gone to travel lodge. The last time I had a bed of this quality was in an army camp in Africa! If you are staying in Dundee, there are numerous better establishments

The outside of the hotel is absolutely stunning - and the inside despite it being old fashioned very impressive. The staff was very friendly and helpful. The room was very nice - I had a lovely view over Dundee. Comfortable bed! I'd say that the room was tidy but not every corner has been checked as there was an empty plastic bottle underneath my bed and a big bushel of hair in the corner. The bathroom was nice - everything's been checked and towels and cups have been renewed during my stay. I'm probably just being picky but the shower was definitely too small. I chose to have breakfast on the very first morning which maybe wasn't a good decision to make. I just did not enjoy it. That is probably the only let down. I had the full English and don't think that it's worth the approx £8. Other than that I will definitely come back and would recommend it to everyone who's wanting to visit Dundee and needs a place to stay.

Stayed overnight after a wedding reception. The room was ‘old' would be the best way to describe it. The beige net curtains wafted gently in the breeze, even though the dirty single glazed windows were closed. The bed was hard and gravitated towards the middle and everything worked in the bathroom. Tea and coffee facilities were fine and the Shortbread fingers were nice. .Let's just say the room was very tired and could do with a refurb. but everything was clean, even the old yellowed telephone. We had a meal in the Bar mid-afternoon, and the Burger was nice, but the chips were dry and the pastry on the steak pie was not very good. Price wise it was ok although If you try to pay with a Credit/Debit card in the Bar you have to be taken to the Reception as the Bar does not have a card machine. Slightly annoying. The wedding venue and buffet were perfect and everyone had a great time. Now the grumpy bit. One particular overzealous member of the bar-staff was clearing away glasses that were full, half full and even from in front of people that had just put a full glass in front of them. A trip to the bar to get a replacement was met with ‘the bar has just closed'. That is fair enough, but removing drinks from tables, when people were still drinking them, was not on. As we were residents, a night porter opened the residents bar for us and some other guests from another wedding and informed us that the bar was open ‘only at his discretion' so we only had two drinks and retired to bed. I must point out that no one in our party was drunk. The lift was very slow and creaky with no working light which made it a bit weird standing in the dark as we rumbled our way up. The free car park is a plus in the city centre. The hotel could be better with an upgrade, but the staff were nice (even the drink lifter.)

Hotel is a bit faded and could do with a spruce up. Windows are single glazed so a bit noisy. The room was small but clean and tidy although the mattress was saggy and could do with replacing. Staff were very friendly. There were 2 weddings on when we were there so it was a bit noisy with folk shouting in the corridors and banging doors until late. If you can, get a room on the 34r or 4th floor as you are further from all the street noise and the function rooms.

This may be the worst hotel I've encountered in a while. I could feel every single spring on the bed. Our king was two twins pushed together but my side had a distinct slant to it. There were hairs on the sheets and very long hairs in the tub. The drain to the shower didn't drain quit right and the bathroom has a pretty pungent mildew smell coming from it. There was a "nail pen" on the floor when we arrived and some other small bits of trash from a previous guest. There's also what appears to be maybe dog hair in the corners of the restroom. The overall cleanliness and comfort of this room is horrible. Two things going for it-the room is spacious and the staff was quite friendly at reception when we checked in.

A sitting area away from customer having food is needed . Terrible noise from functions in hotel , that I feel should have been brought to our attention on check . Terrible noise outside . Windows needing cleaned and damp marks all over the curtains . Although room was clean as was shower . The room was very small . What I stay again . Probably not over priced stay in the best western invercase instead much much nicer.

The room was very small, but at least it got a good breeze from outside so it didn't get too hot. The bed was small but comfortable enough. Small bathroom with somewhat poor amenities but it did the job. Great location. WiFi worked well and the free parking was appreciated. The breakfast was very tasty! The hotel has a certain charm to it given its history and style, but I do think it is quite tired and could use a sprucing up. For what it is what you got, I think it was overpriced.

The staff were delightful throughout - reception, room and restaurant. Tired but nice clean room comfy bed after a change of room. Good breakfast. good value. recommended! The hotel is ideally located on the edge of the City centre, attractions, close to the University and station.

There is a letter in the foyer that Winston Churchill wrote home to his wife in 1909 complaining about the quality of the hotel and that he found a caterpillar in his salad. Happily the hotel has been modernised since then but it still has the old creaky-floorboard feel of a hotel that was built over 100 years ago (1878 to be exact). We spent two days there; our room was not large but it was very comfortable and had been recently refurbished. The bathroom appeared also newly tiled with a good sized shower (A small irritant was that there was no soap or shampoo, only a dispenser from which minuscule amounts of soapy liquid was dispensed). Breakfast was fairly standard, a self service with a reasonable array of choices. The location is very good, right in the middle of Dundee, beside the University, with many restaurants within easy walking distance. We enjoyed our time in Dundee and I would stay there again, but unlike Winston's experience, it was nothing to write home about.

The hotel has everything a 3 star hotel needs to offer but it is looking a little tired e.g. the rad in our bathroom was rusting. There are also no plugs near the headboards. Breakfast was fine but one cannot self-serve due to 'health and safety issues' meaning they vessels are too hot - but i think they should address this. When a chef brought out poached eggs to the dining room he warned the waiter that the plate was scalding hot!!! Then don't have everything so hot in the first place. The hotel offers free parking which is great.

I stayed one night while in Dundee for a conference. The room was pleasant, clean, and had everything I needed. The breakfast was very good and served by a lovely friendly waiter. There was some confusion about the price of the room when I checked in. I'm not sure where the error lay, but if you've booked through a third party like booking.com it's probably wise to have your confirmation to hand. Overall, I was very happy with this hotel for the price I paid, and would stay again.

When you ride into the train station and look up and to the left, you will see the sign on the Queens Hotel. You just head in that direction, less than a 10 minute walk. The hotel is around 10-15 minutes from the bus station thru the city center. The hotel is an older building, or you could say a building with character. The hotel is quiet. The double room is small, has a double bed with a sagging mattress, desk, closet, iron and board, tea and coffee, and good wi-fi,. The bathroom is clean with a bathtub shower, liquid soap, and a hair dryer. Breakfast was good with the usual Scottish breakfast including eggs, bacon, sausage, potato, tomato, mushrooms, beans, and haggis, along with cereals, breads, yogurt, and fruit.

I stayed on Friday 9 June along with my brother, whilst attending a Dinner & Prize-giving at the Queens Hotel. My stay was excellent from the outset with warm welcome on arrival, clean room, very good dinner, excellent comfortable bed and a very filling breakfast. The owner and his team of staff were all extremely friendly and nothing was too much trouble for them. The car park is a real bonus too, as is the lift. Hope to be back again and would highly recommend the Queens Hotel to anyone looking to be in a central location in Dundee.

This hotel had everything you should expect but despite this, felt very old and out of date. Beautiful exterior let down by old fashioned everything. Place was undeniably clean and breakfast was ok but I really would rather have table service or self service, not self serve everything but have to queue to be doled out my hot breakfast items one by one whilst having to ask what's in every covered dish. Staff were fine but the hotel reminded me of a 1970s boarding house, not a modern hotel. Prime location and beautiful views over the river from some rooms, but drastically needs completely refurbished. The price charged for the room sadly didn't reflect all of that. The plaque on the wall announcing Winston Churchill was a regular guest 100 years ago hints at what it was, not what it is today.

We spent four nights in this old hotel and found it to be very acceptable and good value. Although old the hotel was nicely decorated and kept in a very clean and tidy condition. We stayed on a half board basis and found the meals to be excellent, the staff were very helpful and friendly which made our visit all the more pleasurable. There is a lift available to all floors.

Very tired dated hotel and not the cleanest either, my husband got a pint of lager which smelled like rotten eggs, the waitress agreed that it smelled so offered a different type of lager and that was the same, there was a tribute night and a party which went on quite late and was really loud which we weren't aware of at the time of booking, breakfast was ok but had I seen how dirty the dining room was I don't think I'd have eating anything, staff were pleasant though

We were going to the Bowie experience and wanted somewhere close to the Caird hall. I lived in Dundee for 3 years so already knew this hotel as I walked by it most days and about their free parking which is very rare in Dundee. The hotel is tired in some places but it is an old lady and bedrooms are very large. They were very clean and linen and towels were also clean. Their is tea and coffee and small packs of shortbread in the room. the staff are frendly and helpful. However when we arrived back at the hotel there was a tribute noght going on in one of the function rooms and did not end until midnight. It was noisy and it was disapointing we were not warned about this. Our room was on the second floor and looked onto Perth road, which we don`t mind hearing the hustle and bustle of this busy street ( its almost across the road from the Uni ) I did not have breakfast but if needed I would stay again but maybe not on a weekend

I heard that this hotel is under offer so no-one knows what will happen. It's certainly looking very "tired" and it looks like it is a lot of work to keep it functioning. I know that the manager seems to work non-stop but it's an old hotel with lots of things needing fixed. The floorboards creak and there's just an atmosphere of giving up. It's a shame as it's been a good workhorse for years. The bath tap in my first room did not work and I had to change rooms. My bed was soft in the middle and when I arrived at the start of a heatwave the heating was still on. Breakfast was OK - not as much choice as there has been in the past, but dishes were replenished quickly. All the staff could not have been more helpful as there were a few issues. At one point the lift stopped working but a lift engineer came within minutes to fix it. Their car park is very busy and it was difficult to find a space as it is used (or misused) by non-residents.

This is the second time I have stayed at this hotel. Both times have been for work. So let's start with the pros. There is a small free car park for guests to use. Parking in and around Dundee is expensive and a hotel with a free car park for guest seems to be rare. The hotel is old but the rooms are clean and quiet large. I slept well on the both times stayed. The bathrooms seemed to have been updated and again are very large so all good there. Breakfast was delicious, the black pudding is the best I have ever tasted. The food was fresh and was cooked very well. So now for cons! The car park that hotel has not exclusively for the guest of the hotel and is open to the public to use. The Car park is in demand as it £5.00 per visit which is the cheapest in Dundee however it is not very big so fills up quickly. When I arrived it was full and even though The company had paid for my stay in full I still had to park in a very expensive car park down the road. There is no food after 9pm from what I can tell my first night I worked late and as I could not park my car I decided to work later than normal. So I got back after 9pm and asked if there was food. I was told the kitchen was closed but they could do me sandwiched or soup. I declined as needed something more feeling. Breakfast finishes at 9:30am however I would say make sure you are there for 9:00am as I arrived just after 9:15am and at one point the chef and other staff where sitting eating. I felt a little awkward as felt as if I was disturbing them. They pack up quick and you do feel as if you are in the way.

Stayed for two night the room was a nice size so was the bed, but the bed really hard, and I'm use to a soft bed so wasn't that comfortable, the floor boards were sqeeky too. So had to watch my step. The shower was lovely and hot. The only issues I had was when the fire alarm went off when I was trying to sleep and had to run down four flights of stairs. And the walls are thin could hear everything happening in the room next to mine I was in 402. But lovely complimentry short bread and I have to say best western does it again with there breakfast it was so good. The cooked breakfast was lovely and a great selection of continental. Worth the price.

Had fab twin room - 3rd floor - clean, tea coffee, great shower.....hotel was busy - wedding and concert in Slessor Gardens) which was what we were there for....reception staff were really friendly and were breakfast staff - and the breakfast was great!!! Late bar (Q Bar) was lively at night when we returned - again....staff extremely friendly!

Right at the heart on Dundee with everything you need on site including ample free parking. A bar serving reasonably priced and generous bar meals in comfortable surroundings and there is a wide range of items on the breakfast menu, hot and cold also in generous portions. Room (311) comfortable and quite adequate, free Wi-Fi, TV and information. Conference and meeting rooms are also available on site. Staff could not have been more helpful and I had a pleasant enjoyable 3 night stay. It is an old building, a little tired in place and some quite creaky floorboards bit no real issues at all. Everything needed can be found on the door step as there bars, restaurants of many international styles, Indian, Turkish, Sushi etc. and also cafes and fast food right by the hotel. A very short walk toward the centre there is the Overgate shopping centre and a little further the Wellgate Centre, in the other direction on to the Perth Road within a steady 12 minute walk (I timed it) there are Italian, French, Indian and several other restaurants and bars. The rail station is easy walking distance but possibly a little difficult (but not impossible) if you have luggage but there is a taxi rank. You can see the Hotel from the Station, look to the left as you leave. There is a taxi rank outside. The rail line links from Edinburgh to Inverness and all stop in-between and services are regular.

As a Best Western Rewards member we were automatically upgraded to a Superior Room with great views across the city and harbour. It was excellent value, although the room was booked well in advance to get best deal. The hotel has a good central location near the station and city centre. The breakfast was good, but would have been better if fresh tea was served in a teapot rather than from an urn.The cooked selection was freshly cooked and had good portions. It would also have been good to have fresh porridge rather instant. The staff were very helpful and friendly

Hotel is booked annually for judges of the cat show Foyer very impressive, staff friendly, room 306 stuck somewhere between 1970 with furniture and carpets but the bathroom very modern with a fantastic shower. Room very clean, lots of electrical sockets. Only let down far too warm. Heating was on in may. Turned it off but when returned to the room it was still warm. Opened the sash window briefly but as the room was to the side it was very noisy on a Friday evening Breakfast fine ( well. Bacon a tad anaemic) food in bar a bit pricy

We stayed in this hotel over the Easter weekend, when we visited Dundee (for the first & last time) with our friends. We stayed in one of basement rooms and it definitely was not up to the standard we expected. Even the staff admitted the rooms were dated! As for the "antique gold " curtains, they were more of a dirty grey colour with rips in them and the longer heavy curtains were not even big enough for the windows. The only good thing I can say is that the staff in the hotel bar could not have been more helpful, one lady in particular organised a meal for my particular dietary requirements. When we checked out we mentioned about our disappointment with the hotel and we were told we could have been moved to a different room had we said something sooner. I find this hard to believe because when we booked in we were told the hotel was fully booked all weekend. Someone needs to get their facts right!.

When we arrived we were greeted with a warm and friendly greeting by all the staff. This hotel is very well situated about a 10min walk from the rail station and also Captain Cook ship and visitor centre well worth a visit it is also about a 5min walk from Dundee town centre it also has its own car park at the rear of the hotel. Winston Churchill stayed on a number of occasions the room was lovely and clean we had a lovely view overlooking the River Tay the whole hotel was very clean staff very helpful and friendly meals were lovely and a great selection of beers wines and spirit's at very reasonably prices I would defiantly recommend this hotel and will defiantly be returning

If you want a nice clean comfortable place to stay avoid this hotel. We booked and paid for 2 Rooms. Our rooms were in the basement (we booked months in advance). The I think white net curtains were ripped and really dirty. The heavy curtains did not meet in the centre. The bath had a big chip out of it. The breakfast room on the Saturday morning was bad only one person running around mad doing her best to try and make sure crockery was washed and put out unfortunately she could not manage on her own so it was a bit dirty with milk spilled stains and no clean cutlery . The next day, Sunday had more staff and was a bit cleaner. However the staff were very nice in the breakfast room and in the bar. To sum it all up Winston Churchill visited here a long time ago and by the look of our rooms they hadn't been decorated since then Agnes Macdonald. Glasgow

Good looking Hotel externally and internally, great location - less than 5 minute walk to City centre. Large car park at rear of hotel, always a bonus. My double room was excellent - spacious, clean and comfortable. The service and breakfast was very good. Overall very good value for money.

Stayed one night on Friday 14 April 2017. Lots of things looking a bit tired around the hotel, hence only 4/5, but it was very clean and staff very approachable and helpful. Loved the staircase. Plenty of hot water in the room, and good pressure too. Not always a given, particularly in older buildings. Ten minute walk from railway station, and five minutes from some of the local attractions. Very comfortable bed, so very good sleep. Would definitely use again.

Hotel was within 5 minutes walk of city centre, staff were very nice, parking was free- which was a huge bonus in the city. The building itself is fantastic and I wandered around some of the grand rooms for a peek which was great.

Very well placed with excellent amenities, caring staff the only thing to comment on was the bed which was particularly hard which rendered me an uncomfortable sleepless night. The hotel itself was in an excellent position being within the town centre and within walking distance of the ship Discovery and lots of pubs and restaurants close by.

Stayed here for one night on business. Staff are amazing but are let down by tired accommodation that is run down. The room I stayed in, 402, was unbearably hot. Unfortunately the room also was not entirely clean. Very disappointing experience.

Great place to stay fantastic staff and great food. The rooms are all a good size. I was there for five weeks and stayed in at least 3 of the rooms. The staff are friendly and helpful The food is good and a good choice. Great for town centre location

One night stay. Short walk from railway station. Close to city centre shopping and nightlife. Helpful reception staff. Double room was very large and a great price. Lots of storage space. Comfortable bed. Large ensuite bathroom. View of city centre and Tay bridge from hotel window.

When we arrived we were warmly greeted by reception staff.Our superior large ensuite room was on top floor with great views out and no noise.Had great nights sleep on both days.Buffet breakfast on the Sunday was excellent and we were served what we wanted with no queing.Nice touch was bread for toast kept in good condition with damp tea towel over.Staff were all excellent and it was so handy having car in back car park with lift right up to room.Hotel is in great location and perfect for us to walk to the Deacon Blue concert at the Caird Hall.

Me and my now wife had our wedding in the Queens this October and i can honestly say our day couldnt have went any better, the staff on the day were so helpful, friendly and professional, Gordon,Sean and Leah (hope a spelt your name right lol ) were fantastic, the waitresses were also well presented, our meal was amazing and the whole day was so special....Mr and Mrs David Bruce would just like to say thank you so much to The Queens....xx

My wife and I often visit our daughter in Dundee and we just love this old place. Great location, shops, pubs, cafes all close, 5 or 7 minute walk from train station. Great breakfast, lovely clean cosy old hotel . If it was good enough for Churchill , it's good enough for me. I highly recommend.

Booked a room as I was involved in a nearby conference. Staff were very friendly and helpful, and the hotel has a lot of character. Wi-Fi worked perfectly on my iPad, which was unexpected as the hotel is advertised as free Wi-Fi in the lobby. Comfy bed and good shower, plus a TV and plenty of extra perks. Breakfast was very good. The black pudding was especially tasty. Decent hotel.

We stayed here last week. The car park was a big plus, however our room was small - even claustrophobic. We had just enough room to get round the bed and that was all. The inclusive breakfast was pretty basic. The food was OK, overcooked fried eggs, greasy bacon. A member of staff served the cooked food so unless you wanted a particular item you didn't get to see it to make a choice. The breakfast room was devoid of character and left me feeling the quicker I ate the quicker I could leave. The en-suite was adequate although the new bathroom tiles were so close to the bath taps that the tiles had fractured as the taps had been turned on, no flannels and no shampoo, soap etc. although there were two bottles of liquid soap attached to the wall. All in all would I go back - no - I would look harder for a better appointed hotel and pay a little more.

Received a cheap deal for an overnight stay. When we arrived, we knew what to expect as we had seen online that the standard room was small and quaint. However, I was please as my room was clean and tidy. My only issue was the bed, it was the most uncomfortable bed I've ever encountered in a hotel! Lumpy, thin, rock hard and squeaky; I didn't sleep well. There are elements of the hotel that need updated (the hairdryer for one!) but it did have a sense of old school charm. The staff were pleasant, friendly and efficient. The plentiful onsite parking was ideal. I didn't have the breakfast so cannot comment.

We stayed for two nights enjoying local attractions. A good atmosphere typical of some decades ago. Clean and warm. Nice full breakfast. Lots of things going on in the function rooms, weddings, receptions, tribute etc. Our room situated on a floor not disturbed by this.

Stayed under the Friends and Family arrangement and found the whole stay thoroughly enjoyable. The room was comfortable, though a little noisy due to late night revels from a wedding party in the hotel at the time. Breakfast was excellent and staff friendly and helpful. The hotel is ideally situated for easy access to all the places we visited in the town with good secure parking.

Booked two nights through Booking.com,paid £130,for room only,our room was on the second floor room 209,lovely large room,comfy bed,large bathroom,double shower,no bath.Check in quick with pleasant staff,car park at the back of the hotel.We had booked a room for one night for our son and daughter in law to join us,they were a bit disappointed with their room 212,it was a lot smaller than ours,not much room to move about,didn't really think it was worth the £65 for theirs.

We had booked 10 rooms (some with 2 nights per room) - when we came to check in, I asked if they had any nicer/superior rooms as we were going to be staying at the hotel all week. The older man at the desk tried hard not to answer my question and infact stated that all the rooms were the same and that he had set aside a family room for us. I pointed out that hotels normally have standard, executive, superior rooms etc. and whether by any chance their hotel used this kind of a grading system. He tried to deny that they did, but contradicting himself, he said they had some rooms that were superior ...........but that apparently those rooms were the same as all the others. He was clearly getting irate with me for having asked about an upgrade and tried boasting that he was the owner of the hotel. I really didn't see the relevance of him throwing in the fact that he was the owner - unless of couse he was trying to impress upon me that his level of customer service was the gold standard that he was trying to rub off on his employees. He then said that he normally charges £20 extra per superior room per night but still insisted that all the rooms were all the same! He failed to see any inconsistency in his logic or argumentation - ie that he was charging £20 extra per superior room so how could they be the same as the other standard rooms! I was really upset with his unfriendly attitude - especially after a 5 hour drive! In the end we asked to see both the family room and the superior room - clearly the superior room was indeed superior to the family room but also overlooked the quieter side of the hotel as opposed to the busy street at the front of the hotel - the family room was facing to the front. I really did not understand his unfriendly attitude and refusal to acknowledge that the superior room (which he charges £20 extra for) was indeed superior to other standard rooms in the hotel! Oh, and despite paying for all those rooms for our guests he said he was going to go ahead and charge us £20 a night extra for the superior room. In the end he sent the younger reception desk clerk to our room to give us an extra pair of towels (the room had been prepared for a single guest). This younger man gave us the towels and told us that they were going to wave the £20 extra per night. I told this younger man that I really didn't understand the unfriendly attitude - the young man simply told me that I could tell the owner myself the next day. That basically sums up the customer service. On the plus side the breakfast service was nice as was the breakfast itself.

Guest at a wedding started with a barrier controlled car park. Good spaces and plenty of spaces. Easy entry into hotel from car park choice of stairs or lift. Reception manned and very helpfull. Room very tidy and a great view fro window. Reception meal was hot and plenty.

At a wedding evening reception and cannot fault it. We stayed overnight and the room was first class. Breakfast in the morning was excellent. We often come up to Dundee for a bit of shopping and staying overnight. The Queens will be our first call now

Pleasant stay in an historic hotel. Interesting to think some of the Discovery crew stayed here over a hundred years before. Some street noise on our first night but peaceful the following one. Hotel is in a good location for shopping and touristy stuff.

I am a the supplier of a wedding cake for an event at this hotel on 7th October.... as I always do I go that extra distance to help any bridal party as it's their SPECIAL day so in this case I provided them with a unique cake stand to display their special creation for their special day... I have had these cake stands made specifically for me AND THE HOTEL HAVE LOST IT!!!!! The General Manager yesterday was not accepting responsibility for loosing this cake stand and promised to call me back today I waited and no further communication from him! so now today he has been invoiced for it as I will have to have another specially designed for me.... how can a hotel of this size possibly loose a cake stand??????? The Bridal party have also had the run around and no further communication from the General Manager Gordon Sneddon. Very disappointed in their attitude to the whole experience. This cake stand I also had booked out this weekend for another Bridal Party so I now have a very disappointed bride she had chosen to use this cake stand for her special day on Friday she's not happy now either!!!!

I stay at the Queens all the time with work, I like it so much I brought my family up for a few days while I was at work. They loved the staircase.The Overgate precinct, discovery centre and Dundee science museum are all literally on the door step. The staff are all brilliant the food is excellent although I would like to see a specials board once in a while for a change from the normal menu. My favourites off the menu are the steak pie and the scampi, the chicken skewers are great really spicy and for breakfast it has to be the Arbroath Smokies . I would recommend the Queens hotel to anyone.

A short walk from the rail station, well received at reception and as our room was ready we were able to gain access to it early, which after a long journey was good. The hotel was a little tired looking and would look fantastic with some serious money spent on it, having said that it was clean and warm and an ideal base for our one night in Dundee. The real treat for me was breakfast, Arbroath Smokies, being one of the options and at no extra cost, unlike other hotels I have stopped at. So if you get chance I would highly recommend having them.

We stayed for one night (a Saturday) in a 2nd floor room, facing the street. The room was very spacious, high ceilings, lovely comfy beds and very clean. There was a lift too - useful for our disabled parents. The staff were helpful and friendly. Parents enjoyed their excellent breakfast. However, the music from the wedding on the floor below us went on until 1am. Thereafter, the noise from the street (people coming out of clubs/pubs etc) kept me awake until 4am. The hotel needs double or triple glazing at the front. I would stay again but not on a Friday or Saturday night and also ask for a room at the back of the hotel.