BEST WESTERN Gwinnett Center Hotel,  Duluth

4.5/5  - based on 274 guest reviews.
3670 Shackleford Road, 30096-4546, Duluth, United States - See map
+1 770 935 7171 +1 770 806 1691

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Public area air conditioned
    Public area air conditioned
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 275 traveler reviews
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Gwinnett Center hotels are a favorite for business travelers who want to stay close to the popular event site, but also near great dining and shopping. Many travelers looking for hotels in Duluth, GA, are here for business. That's why a hotel near I-85 is ideal for easy commutes. The Gwinnett Center is only four miles away. Only 20 miles from downtown Atlanta, travelers can enjoy peace and quiet. There are three different shopping malls nearby, and one of them is the largest in the SE region. The Mall of Georgia is only 10 miles away, and a popular destination for business and leisure travelers alike. The Gwinnett Center is a regular site for youth conferences, religious conferences for all types of religions, tradeshows and corporate events, making this nearby Duluth, GA, hotel a favorite choice. Concerts are held at the arena year-round. Sporting events such as the PGA, NCAA, high school and youth tournaments also take place at the arena. Culture festivals attract travelers from around the world. This area is very diversified with many different cultures, but the City of Duluth in particular is known as -little Korea. Business travelers with NCR, AGCO, and Kia (Hyundai Corporation) especially enjoy the convenience of this Duluth hotel. Whether it's a meeting with Siemens, an event at Mitsubishi Electric, or a tradeshow with Rocktenn or Primerica, where you stay matters. With McKormics, Walmart®, and Kubota headquarters nearby, it's easy to take care of business before making room for leisure. Workers with EDT, Krispy Kreme, Canon and Deutz are regular guests at this expansive Duluth hotel. Visit Stone Mountain Park just 15 miles away, or check out an AAA Gwinnett Braves baseball game only 12 miles away. The Hudgens Center of Art is five miles from the hotel, while the Georgia Gwinnett College is just seven miles away and Gwinnett Tech College is 10 miles away. Book your room at the Best Western Gwinnett Center Hotel today and enjoy your stay.

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Room 1

Guest reviews


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based on 275 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
159
Verygood
 
72
Medium
 
28
Poor
 
9
Horrible
 
7
Business Business 75
Couples Couples 55
Family Family 100
Friends getaway Friends getaway 14
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Gwinnett Center Hotel,Duluth
  • 5
    « Excellent Value »

    This Best Western Hotel met my travel needs perfectly. The staff was professional and friendly, the room was clean and comfortable and the breakfast was all I needed to start my day. I appreciated that it was centrally located and had many restaurants in the area to choose from.

    5
    « House-hunting »

    Excellent service, clean rooms, friendly staff, convenient location, but no recycle bins! Al at the front desk is the epitome of a southern gentleman. Always friendly and remembers my name every time I pass through the lobby!

    4
    « Above expectations at this location. »

    I knew this hotel had previously been another brand. Was afraid it would be only average. But it was WAY above my expectations. From the very efficient and helpful check-in to the wonderful sleeping beds, clean bathrooms, excellent linens, and quiet location. We were facing the back away from the road. I will use this hotel again. It is very easy access to I-85 North or South with 2 ways to exit. Price was excellent and it was sold out over the weekend we were there. We did have a reservation from a couple weeks back so I don't know if the price had gone up that last week. Hot breakfast average. I'm not a fan of those preformed egg omelet things. But they had many choices. Not sure of all the rooms but we only had 2 doubles, not queens in our room. They seemed to care about your business.

    5
    « Great value »

    We stopped here for the night while traveling to Gatlinburg, TN. The price was very reasonable, the rooms were neat and clean. The morning breakfast was very good and the selection was excellent. The quality of the food served for breakfast is very important to us because it would easily cost a family of 6 over $50 to eat at a restaurant. We even got to meet the famous Al. He broke into a giant smile when I told him I had read so many good things about him here on Tripadvisor. You can take either exit 103 or 104 to reach this hotel.

    5
    « Great place to stay near Atlanta »

    This was my second stay here. Both have been fantastic. Great customer service, nice lobby, great breakfast, excellent bed, hot shower, microwave, mini fridge. Very restful, very convenient to the interstate. I'd stay here again!

    5
    « Best Western Stay 10/23-24/2016 »

    The hotel was in a great location not far from shopping locations. It was very clean and had a great atmosphere. The room was spacious and comfortable. I would recommend this hotel to my friends and family.

    4
    « An Oasis of Calm »

    After spending over three hours at Atlanta Airport where the lines were so long visitors were being stacked in nearby corridors, it was a pleasure to book into the Best Western at Duluth. The traffic out of Atlanta was some of the heaviest we have seen and the hotel was a pleasant retreat from the hassle of Atlanta. Nice clean room, with plenty of choice for breakfast. Pleasant and helpful staff. Very little in the immediate vicinity of the hotel but a pleasant retreat in order to take a breather.

    5
    « Beautiful rooms! »

    We didn't spend much time at the hotel, getting in around 9pm and leaving before 9am. It seemed very nice, they did have a pool on property. Rooms were very nice! Looked recently updated! Only downfall was that they had 2 double sized beds instead of queens!

    4
    « Nice Hotel in a time of Evacuation! »

    This hotel was nice. We had to stay at this hotel due to evacuating for the hurricane (Matthew). Staff were pleasant and courteous. The hotel was very clean. I usually stay at one of the Hilton or Marriot hotels. However, they were all booked. This was a very good hotel for the value!

    5
    « Start to Finish -- One of the Nicest Best Westerns I've Ever Seen! »

    Starting with Al who greeted us when we first arrived. Without a doubt, the most wonderful hotel desk manager I've encountered in many years. He was wearing a 3-piece suit and made me feel like I had a butler...the hotel was beautiful and clean throughout. The room was spotless and roomy; it smelled clean and had great beds and fresh sheets in perfect condition. Free WIFI that was high speed and worked seemlessly -- they gave us the code for guests which they changed and immediately notified us of the change! The free breakfast was great -- a pancake machine that made fresh pancakes, two kinds of sausage, bacon, scrambled eggs, omelettes...lots of everything and a very warm and inviting atmosphere. I would not hesitate to recommend this hotel to anyone and I would not hesitate to go back.

  • 5
    « grear place to stay »

    we stayed for 4 days here,& everyday we were greated by AL, he was there when we left and when we came back everyday. he was so nice ,polite, knew the answers to all of our questions, friendly, & gave good advice on things to see. the breakfest was good & i loved the automatic pancake machine.i would recomend staying here.

    4
    « Nice »

    Hotel was nice room a bit small though. Breakfast was good. Kids loved the pancakes I did too because it was No mess machine! My brother lives 2 miles away great location to him . We were on our way to Florida. We will more than likely choose again if we get a good price deal again

    5
    « Home »

    Thanks again AL at the desk for making our stay feel like home..We had visited this place many times in the last year.The location is so close to many amenities. Our son had finished the school program in the area and we loved staying here while we visited him.??????

    4
    « Good deal »

    Reasonable rate for the area. Decent breakfast. Very nice staff. Free daily paper. Small swimming pool. Central location, easy access to interstate. Would definitely stay here again. Plenty of parking

    5
    « good overnite »

    very good location when traveling on the interstate. Quiet, comfortable and clean. Staff friendly and helpful. Bed comfortable. Breakfast was very good with large variety of hot and cold foods. Gentleman in charge of the breakfast was helpful and made sure we had everything we needed.

    5
    « Very nice »

    Hotel was excellent in every way. The outside and lobby appearance was fresh, our room was clean and well decorated, the bed was very comfortable, and the breakfast area was well stocked with an attendant helping with your every need. Recommend this property to any type of traveler.

    5
    « Excellent Hotel »

    We had an appointment at Emory and needed a place to stay for one night and a family member suggested this hotel. I would give this 5 stars plus. This was a good clean hotel with friendly, helpful and great staff. It has a full hot breakfast that was really good. The person at the front desk was so helpful when we asked about the restaurant's & told us about the type of food served. They also gave us a book that told us everything that was in the area. The next morning when we went down for breakfast a staff member showed us where everything was & asked several times if anyone needed anything. I would highly recommend this hotel.

    4
    « Nice Place To Stay »

    Very clean and Al at the front desk was a pleasure. If we ever need to stay in the area again we will definitely stay here. They didn't accept our points for a room but we did get a discount since we were Diamond Customers

    5
    « Would Stay Again »

    By far the nicest of the hotels I stayed at in my seven day travels through the south. Friendly staff at the front desk and the room I stayed in (219) was immaculate. Breakfast was decent. There were several options daily and the coffee was excellent. Needless to say the hotel I stayed in after this one made me wanna go straight back.

    3
    « difficult »

    I was tricked into using expedia and did not get to use my rewards gift card, and they would not accept it at this hotel. I also did not receive credit on my membership account. because of this. the room had a connecting door to the room beside us which I had to request another room. I could clearly hear the people next to us. The lady at the front desk was very difficult. she initallyt refused to give us another room.

  • 1
    « Horrible smells Horrible manager »

    I checked in at this hotel only to find that the room smelled of a strong musty and foul odor. Even thought it was after 2am I was not about to subject my kids to such an unsanitary odor. When we went to the front desk to ask for another room we found out that they were completely booked. So we had to get a refund which the desk attendant said would take 3-5 days. Later, I discovered that only a partial credit had been given but to the wrong card. It was sent to the card used to reserve the room and not the card we used to checked in. The two cards did not belong to the same person. I called about the full amount not being returned and asked why it was not returned to the card that was used at check in. The general manager, ALAINA KIM, was very nasty and rude on the phone and stated that "Humans make mistakes and why cant I just asked the person whose card the credit went to to just give me the money." She was very unprofessional and was not listening to anything I told her about the cards but only asked why didn't I have the card that was used to reserve the room. I would not advise anyone to stay here because they have smelly rooms and a manager with a smelly attitude.

    5
    « quick stay for Leadercast »

    We stayed here one night for a quick trip. Needed just an over night place because we were attending Leadercast. This hotel was great. They let my daughter check-in early as she was travelling from college and meeting us there. The breakfast was good. The room was comfortable.

    5
    « Best stay ever »

    My stay was very pleasant. The staff was very professional and polite. They went out of their way to help the guest and the hotel was the cleanest one i've been to so far in Atlanta. I enjoyed the ammenities, internet, the gym and the breakfast bar

    5
    « Great place to stay »

    I had left another hotel and came here. They didn't have any clean rooms available but when I told Mr. Al what happened, he found me a room. The room was so clean, the service was great. Mr. Al took great care of my family's needs. The breakfast served was good. I will always stay here when in Duluth!

    5
    « Great hotel »

    My wife and I were looking for a nice hotel in the Duluth area. Having tried several in the area, we were not happy with any until we tried the best western. It has all of the qualities that we like in our hotels. Clean, friendly staff, nice area, close to everything, good breakfast, and nice rooms. The desk staff was extremely helpful, giving us tips for dinner, laundry and site seeing. He even remember our names when we came back two weeks later.

    5
    « Modern, comfortable, clean and good coffee! »

    Remodeled 1 1/2 year ago, comfortable bed, clean linens and surfaces and great in-room coffee. I stayed in a king size room which was surprisingly comfortable, as hotel beds go, with bigger than standard fridge. The breakfast was a little better than other BW'S because of the pancake machine. Very cute an efficient. Tasted and looked home made.

    5
    « Loved it. »

    I stay at Best Western a lot, all over the place, and this is one of the best I've experienced: clean, attractive property, sharp, professional staff, outstanding breakfast, fast internet, hot shower, comfortable bed. I would definitely stay here again!

    4
    « Brief, but pleasant stay »

    Nice and clean. Pretty good breakfast, but dining space was small. Check in friendly and prompt. Room was very clean and amenities above average. Bed was firm and comfortable. Internet access very good without complicated password. Would happily recommend to other travelers.

    5
    « Very accommodating »

    We arrived with just under 40 people most of them teens and this place was great. Huge Christian Worship event for young people and the hotel was packed. Still the staff was friendly and helpful in every way. Clean comfortable rooms and with that many kids they stayed right on top of breakfast, never running out. Would go back in a heartbeat!

    4
    « Good find »

    This was a good value at a location where we stay a lot when in the Atlanta area. Wish I had found it earlier. It checked all the boxes - neat, clean, quiet, good staff, good location, and easy on/off the interstate. We will use this hotel again.

  • 5
    « Best Quality and Customer Service »

    This is not the old Best Western. I ended up here totally by accident. My sister booked my room. I would have picked a hotel with a much higher nightly rate because I value the experience of sleeping away from home and I equated Best Western with past bad experiences. I was very pleasantly surprised at the cleanliness, hospitality and feeling of being welcomed.

    5
    « Great Experience »

    The hotel was clean and comfortable. Staff was friendly, helpful and professional. In particular, Michael Westbrook went out of his way to follow up when we couldn't manage to get the key to work (might have been "operator error!"). I have to be in the Atlanta area overnight several times a year and will happily be staying at the Best Western Gwinnett Center.

    5
    « Good hotel »

    Great place to stay..staff was friendly..bed comfy..room clean..shower only.. Good breakfast added bonus to breakfast was eggs and sausage. Fresh coffee and hot water for tea provided in the lobby for guest was very nice. Me and my husband was able to enjoy a cup of tea before bed..work out room was fair..we stayed 4days..

    5
    « Wonderful »

    I really enjoyed this Best Western. The location was great and I felt safe. Really nice inside and the breakfast was displayed appetizing. I would recommend this hotel stay for anyone staying in the Atlanta area. The beds were comfortable and the room was nice and clean.

    3
    « Bathroom Renovation Needed! »

    My husband I stayed here the second night of our 3000 mile motorcycle trip. Our first impression was that it was well-maintained....large room, modern decor, and very clean. I was simply delighted the bathtub was Jacuzzi-like but those thoughts were quickly dashed when I found out it didn't work and utterly disgusted when I saw black scum clogging all the jets. I didn't want to even take a shower with all those germs and bacteria so close. If you can't maintain the bathtub then get rid of it!

    5
    « Family Vacation »

    This was the best overall hotel stay I have had in a long time. The staff was very professional and engaging. The breakfast offered both hot and cold items. There was 24 hour coffee and tea in the lobby in addition to a single serve in the room. The lobby was appealing to spend time in to relax. The outdoor pool had towels available. The area offered many options for food and shopping in addition to easy access to the freeway.

    5
    « Great place to stop in »

    A+ for checking in, service & quality of room. Outside of hotel is very nice, only 1 block of grocery stores/shopping. N of Atlanta, Ga. Location is excellent right off Interstate in Duluth, GA Would stay here again and highly recommend this hotel. Enjoyed the breakfast selection & use of computer in lobby

    5
    « This place is AWESOME!!!! »

    Just checked in. Al at the front desk is great. He was sooo helpful. Room is great. I'll keep you updated as the week goes on. But so far, so good. The room is spacious and very clean. Th hotel lobby is beautiful and very welcoming. They have free parking and a full breakfast. You've got to stay here if in Atlanta area.

    5
    « Great Place to stay »

    My fiance and I stayed here and I don't remember ever encountering hotel staff working so hard to make my experience the best. Great and clean rooms, not too bad of a breakfast, and the fitness center was pretty nice! Being from MN, I was sad the pool was closed because the weather was great, but that was a GA thing and they worked really hard the get it open right before memorial day, in case we were staying that long. I will stay here every time I get the chance when visiting!

    4
    « a nice stay »

    my business trip was pleasurable and my staff enjoyed it. the staff was very accommodating and helpful.we were around everything convenient and we had a great time at the nearby restaurants. the pool opens this weekend bummer we came a week earlier.

  • 4
    « Good spot in Duluth »

    Very adequate hotel for working in the Duluth-Lawrenceville area. Hotel is in good condition. Staff is very pleasant. Gym could use some updating. Breakfast was fine. Near a major mall and shopping area. Lots of restaurants nearby.

    5
    « Value »

    The price with a AAA discount is exceptional. It would cost almost 80% more to book a room 20 miles closer to the center of Atlanta. The ease accessing the internet, premium TV channel, continental breakfast, and proximity to major roadways proved unbeatable.

    3
    « Decent hotel but LOUD A/C unit ruined the stay... »

    Good location, decent decor and quality overall. Staff friendly and responsive. Room A/C unit was so LOUD it kept me up half the night and I didn't get a good night's sleep. Good location and clean exterior and landscaping, etc. Breakfast setup was minimal and spartan, at least there are good dining options nearby. Sorry, I won't be back!

    5
    « Good value for money »

    Good value for money with an excellent powerful shower. Rooms clean and tidy and well maintained. Good location for I-85 and rooms are quiet without road noise (back of hotel). Breakfast is included and has a good choice and changes daily.

    5
    « David »

    Facility, location, staff, comfort, cleanliness, decor, rate/value, security/neighborhood, availability of smoking rooms, ease of check in and out, etc. were all excellent and we will definitely make Best Western our first consideration for our next stay.

    5
    « Big Surprise! »

    Was pleasantly surprised during my short visit to Atlanta,Ga I travel a lot and am the member of Hilton Honors and Marriott Rewards program, but this Best Western hotel and it's staff and management is the best! Nice property, great staff,convenient location,clean rooms.Loved the place. Would definitely come back and do recommend this hotel. Thank you!

    5
    « Great place »

    One of the best places I have stayed. Staff was fantastic, the room extremely good and location perfect. I would recommend this Best Western highly. Loved the place. The staff could not have been nicer and more helpful.

    4
    « Very good »

    Enjoyed my stay. Room was well taken care of. Staff was kind and answered any questions I had. I was under the assumption that the pool would be open, but it was not. Continental breakfast was good. There was something different every day.

    5
    « Great area. »

    We were pleasantly surprised by this hotel. Super clean, the rooms were big, the beds nice and comfy, great rates. This hotel is close to everything you need, including Stone Mountain. We even found a Crossfit gym 8 miles away. Ohhhh and they have a great breakfast included in your stay!!!

    5
    « Excellent staff and clean facilities - great value! »

    I was in town for a conference at the Infinite Energy Center. It was close to the conference, offered a free breakfast, and the stay was excellent. The staff were all friendly, the bed was very comfortable, and it was clean. A great value for my visit!

  • 4
    « Nice Hotel BUT..... »

    Con: The rooms shake from the laundry being done by the maids if you stay on the 2nd floor. I was not warned in advance and woke up to loud noise and enough ground shaking that caused me to think maybe we were having a small earthquake or something. Staff did not care enough to switch my room and never followed up with me. Pros: Nice, clean, near the highway, many restaurants, and stores. Based on my experience I would not recommend this hotel for people who like to sleep longer than 8a.m. because that is when your room will start to shake.

    5
    « Pleasant stay »

    We stayed three nights here and it is close enough to Atlanta to go into the city. The room and hotel itself was immaculately clean and the staff was helpful and polite. It is in a quiet area. I would recommend this hotel as well as stay again myself.

    5
    « Great hotel »

    Very nice hotel! Centrally located to plenty of restaurants and things to do plus very easily accessible from the interstate. Stayed here after a Braves game on the way to the mountains and would definitely stay again. Very clean and staff was friendly & helpful.

    4
    « Received Good Service despite Other Young Guests »

    This hotel location was close to some activities my family attended this weekend. Although there was some sort of "cleaning/chemical" smell in the hall, we didn't detect any strong odor in our room. The beds slept very comfortable and my family of 3 had ample space in the bathroom and room. Unfortunately there were some teen guests (2nd floor) who decided to be loud and rowdy in the halls (folks need to control their own children); but finally someone called hotel staff and one of their chaperones managed to get them under control. Perhaps that teen group should have been located on the first floor but we finally were able to get some sleep. The morning breakfast was delicious with an assortment that we all were pleased with. The server (Chad) was very attentive and kept everything plentiful. If ever in the area again, we wouldn't have a problem staying at this hotel again.

    3
    « Funky smell »

    Generally nice staff, Good breakfast, Clean room, Ample size of rooms, Plenty of well lit good parking Safe area BUT Moderately difficult /irritable staff at my 1:30 AM check-in. Noisy halls Worst of all, the halls smell like a mix between artificial flowers and an eager French wh*re. Multiple guests i polled during my stay agreed that the halls smelled odd. The hotel uses the same spritzers used in public bathrooms to saturate the halls with this odor. It's so pungent that the smell is inescapable, even in your room. I should have listened more to the reviews that mentioned this odd and overwhelming smell, even though the management's replies were well written and dismissed the claim as just that of sensitive guests. ("You can't make everybody happy", I think were their words.) It was so disturbing that it made me create this review, which is the only review I've ever taken the time to write. The smell is enough to make me consider a different establishment if I return to the area.

    5
    « CLEAN, QUIET, AND GREAT VALUE »

    I have stayed at this hotel 5 times since the start of 2016! It is a wonderful hotel with great customer service! The rooms have always been clean and any problems we had were resolved quickly and professionally! The showers are spacious and bathrooms clean. The air works great in every room I have stayed in. The beds and pillows are very comfortable. The wi-fi is great I stayed in the hotel 8 hours a day online and never had any issues with the internet. I also really liked the parking area which felt safe and was very well lit! I would recommend this hotel to everyone and anyone!

    5
    « Thelma and Louise »

    Great location for the purpose of our trip. Check in was late in the day, staff very helpful to let us know what was in the area for restaurants, shopping. The room was very comfortable, clean and quiet

    4
    « Little pricey, but great stay »

    After staying at the previous night at a horrible hotel, we cancelled the second day and booked the next night here at the Best Western. It was a bit pricey, however it was a much more enjoyable stay. The hotel was clean. Staff was friendly and efficient. The hot breakfast was good.

    3
    « Nice place, but smells »

    Good location, fair price, staff O.K., but you better LOVE the stink of strong perfume sprays because after a few days your nose won't be able to smell anything else! The hot breakfast was nice. Two beds in the room, one good mattress, one not as good.

    5
    « Great Stay! »

    First, the staff was very friendly. I felt very welcomed to be there. The room was very clean. I really enjoyed the hot breakfast in the morning. The price of the room was very reasonable. I would stay at this location again.

  • 4
    « Staff »

    Staff very, very helpful and courteous, going out of their way to service and go above the normal requirements. Chad assisted with my disability needs in getting the food and cleaning up. Al at desk provided necessary help above the norm.

    5
    « Five Stars Worthy »

    At first, it looks like the place does not appear to be a great place to stay. The parking lot looks small and it almost gives you an old hotel feeling. But the inside is gorgeous. Main lobby is small but very well organized. Staffs are nice and very helpful. The room is clean. Simple. Any business man or any single or double travelers should visit this place.

    4
    « Best Western Gwinnett »

    At arrival the exterior was freshly painted and inviting. The rooms were updated and clean. The included breakfast had some hot food items, the location was at a crossroads and seemed centrally located, entering and exiting the hotel parking lot was a lot easier than it first appeared, flow of traffic well regulated, I felt very comfortable here.

    4
    « Very good, clean hotel »

    Nothing but good things to say about this hotel. Everything was very clean. I arrived a little early & room was not ready. Had an appointment, so they went ahead & checked me in. The keys were waiting at the desk when I returned. The rooms were spacious. I like a firm mattress & this one was perfect. Very quiet. Slept really well. Room had microwave, fridge & coffee maker. Was a cool weekend & the heater worked really well (almost too well). Had to keep it set about 65*. They provide a free breakfast. The selection could have been better. Just sausage, scrambled eggs, toast, & pancakes. Would have liked grits or hash browns. All in all, very nice place & a very good value.

    4
    « Nice Stay »

    The staff was very friendly and helpful. Our room was cleaned everyday, fresh towels, new soaps and shampoo daily. Price per night was very good. The only issue we had, if you could call it that, was neither of us slept well. Not sure if it had to do with the bed or just being away.

    5
    « A-one »

    Although the hotel was full, the place was comfortable and very well managed. The room was large with adequate seating, flat screen and comfy beds, Breakfast was large and varied and the automated pancake maker was a pleasant change. Staff, especially front desk were welcoming and helpful.

    2
    « Obviously not a morning place »

    Great room, great rates but horrible service. Don't even think about working out or getting a glass of juice before the "posted" time. I want to get my morning started on the right foot but don't plan on it here.

    4
    « Great stay. Great price. »

    And great location. ..Property is a former Holiday Inn Express. And has been totally renovated. Clean. Quiet. Modern. Easy access and parking. Very friendly staff at check in and departure. Rooms are well appointed and very clean. Breakfast has many choices of hot and cold items. Would stay here again.

    5
    « awesome stay »

    Great trip! Al at the front desk is the bomb. He has been there several years and always makes our stay feel like home. The breakfast is always good and gives a variety of items. Rooms are clean and lobby is comfortable and very user friendly.

    5
    « Great Hotel, Staff & breakfast »

    This hotel is now going to be the one we pick when visiting Atlanta. The staff are incredibly kind and pleasant to visit with. The hotel room was clean and comfortable. The breakfast was much better than I ever expected and the hospitality was awesome. Parking lot was well lit and we felt safe at this location.

  • 5
    « Awesome »

    My stay was great! I loved the comfortable beds! The room was nice and clean and warm, just how I like it. The food was good and the service workers were exceptional! I will stay there again when I visit the area.

    3
    « Not bad for the brand »

    I thought the hotel had its own style, with some features like any other 2.5 star brand. But still with some subtle features. I did not like the walls they were to thin. I did like the fact that it was a pet free hotel, that is great because of sinus and allergy issues. Good food option for a quick breakfast meal/snack. Nasty pancakes. Al was ok at check in,

    4
    « What we needed, when we needed it »

    My teenage son and I stayed one night here. We checked in a little late, and parking was plentiful. Mike (or Michael, can't remember) at the desk was cheerful, friendly and efficient. Check in was quick and easy. Our room was fine, the beds were comfortable, and we didn't notice much noise at all. The TV worked, the free Wi-Fi worked, the shower was AWESOME - great water pressure and plenty of hot water. There was a fridge and microwave. The fridge didn't seem to work and the dials to turn it on/turn it colder seemed to be broken off. We didn't really need it for one night though, so it wasn't a big deal. The coffee maker worked and the coffee was good. The room and bathroom were clean, although there was some sticky substance (shampoo or lotion I hope) on the side of the tub which I had to clean off. I greeted the housekeeper in the hallway and she smiled and said hello very nicely. That kind of thing means a lot to me. The breakfast was great. Chad, the attendant in the breakfast room, was AWESOME! I smiled and thanked him for breakfast and he responded so positively, it made my day. He asked if I needed anything, he engaged me in conversation, he was a really nice man. Again, that kind of thing means a lot to me. He is quite an asset to the hotel. The food was really good too. The little omelets were delicious, the bacon and sausage patties were great, there were also plain scrambled eggs, cereal, bread/toast, pastries, fruit, juices, milk, yogurt, bagels, cream cheese, pancakes, etc. As far as hotel breakfasts go, I thought this was a pretty good one. There was also coffee, tea, hot chocolate, etc at the coffee bar. Overall I was happy with our stay and would stay here again.

    4
    « Just ok...nothing great »

    Ok, was here for 4nites... and they had crap for breakfast. Same thing everyday for 5 days. That's boring and frustrating honestly. No milk at one point. The welcome person at the desk wasn't nice as well. I would not stay again nor recommend to anybody. They have nicer hotels close by.

    5
    « Great stay! »

    We had a great stay at this hotel. It was clean and comfortable, but the excellent customer service really made it stand out. Staff was friendly and accommodating. Conveniently located just off interstate but tucked back a little from the fray. We'll stay there again.

    5
    « Back Again: »

    We had a nice stay again as went visited again! They even knew we were here before.This hotel is clean and close to many attractions.This is our home when we visit our son in school in the area. Thanks again for the nice stay!

    5
    « ODP Soccer SubRegional »

    This is another Best Western hotel that did not let me down. The hotel, its staff, and the price exceeded my expectations. The desk clerk, Michael, greeted us pleasantly even though he was involved in helping a customer. When it was our turn, he welcomed us as Platinum members and quickly had us headed to our room. The room was well decorated and clean. The beds were very comfortable, the wifi worked, and the TV was modern. The breakfast area was clean and well stocked. Chad, the attendant in the breakfast area, was very pleasant and helpful. The breakfast was adequate.

    5
    « I highly recommend this hotel. »

    I've stayed at this hotel several times over the last few years. The most recent visit was last week when I was in Atlanta for my birthday. The hotel had been remodeled since my previous visit and was updated and more modern. The room was clean and comfortable, and the staff was beyond gracious.

    5
    « Excellent Hotel, great location »

    Exceptionally clean hotel. very nice staff and great convenient location. The hotel is brand new and was a great value for this area. I will always stay here when visiting Atlanta. Room was comfortable, bedding very nice. breakfast had variety and quality was above average.

    4
    « Best Western Gwinnett Center »

    The breakfast buffet was nice and better than just a continental breakfast. The shower heads and bathrooms were great. Nothing worse than a shower without any water pressure. Rooms and refrigerators were a nice size.

  • 5
    « Atlanta Crown Invitational Gymnastics »

    This is one of the best hotels my wife and I have ever stayed at, and the price really made us happy. The hotel was clean, the bed really comfortable, and room had nice décor. Hotel has the most friendly staff I have ever met, especially Al at the front desk and the young man that takes care of the breakfast area. Our daughter and her family stayed at a more pricey hotel nearby, but it wasn't nearly as nice as ours, and they had to pay $6.99 each for the same type breakfast that we got for free. The hotel is easy access to and from the interstate, plus plenty od restaurants near by.

    3
    « Our stay was okay »

    We had a okay stay for our one night trip. I don't think I would have wanted to stay any longer then one night though. My biggest complaint was the smell in the hallways and in our room. I believe this hotel still has rooms that are smoking friendly which makes covering the smell a full time job for house keeping. The hallways smell like very strong carpet deodorizer and our room was very musty smelling. We had to walk down and get towels because our room didn't have any. One night was definitely enough for me.

    5
    « Atlanta Crown Invitational »

    My wife and I stayed 2 nights, and really enjoyed this hotel. It was priced lower than a more expensive hotel where our daughter and her family stayed and they had to pay $6.99 a piece for the same type of breakfast we got for free. Our hotel's cleanness and decor was really nice. The staff was extremely helpful and friendly. Close to several restaurants across the interstate.

    5
    « Excellent Job »

    Read many reviews, a few made me kind of nervous. I phoned "Al" and he assured me that things were definitely taken care of. My wife and I had stayed here about 1 1/2 yrs ago, and the reviews didn't line up. So we called , and we stayed for two nights to visit family nearby 27/28 Dec. Not only were we impressed, but we recommend this place. Front desk people are attentive. My family came by with Pizza one night late, it was pouring rain, they forgot plates and utensils, none in room, of course, and Woman at front desk , got us plates,napkins ,etc. and we were so happy. Our visit was outstanding. My reply to all the "Al" bashers out there, give him a break, Not only does he care, his entire staff from maids, to breakfast staff to cleaning guys, to overnight staff went out of their way to ensure an outstanding visit. We will definitely come back, when we visit next year over holidays. And for the lady who complained about breakfast? Well we ate two excellent breakfasts , the fella in charge of that area was outstanding as well. Excellent deal for the money. I'd stay here for sure.Thanks to Al/Elena and the team at BW Gwinnett Center. AWESOME

    2
    « Not so pleasant stay »

    I stayed at the Best Western for a 4 day business trip. The night staff in the hotel was amazing and super friendly and the breakfast was plentiful and staff there was SUPER friendly. Aside from that, the corridor smelt like mildew and my room was not the cleanest I've stayed at. I complained about an issue with my toilet not flushing properly and the shower backing up. Unfortunately during my stay it was not fixed and I had to resort to using a plunger to get the toilet to work properly. Aside from the staff being SUPER friendly and the breakfast being great, it definitely wasn't a great experience.

    2
    « Total Disappointment »

    We had to make an unexpected stay in Atlanta due to flooding in Alabama. After looking at reviews on Trip Advisor, we chose this hotel. The hotel lobby was nicely appointed and clean. However, there was a strange overpowering odor when we got off the elevator on our floor. Thankfully our room didn't smell. There was no toilet paper in the bathroom. The ac unit was so loud that we had to turn it off in order to sleep. The only bedding was a sheet and a thin blanket, no comforter. Not what you'd expect from Best Western. The next morning, the breakfast bar was totally out of hot breakfast at 8:50 and the breakfast was supposed be until 10:00. There was no hotel staff monitoring the breakfast area. Many of the hotel guests were waiting for the hot breakfast to be refilled but no one came. All of the coffee dispensers were out as well. The hotel front desk person (Al) and another hotel staff member were at the front desk casually chatting. When we asked Al about the breakfast issue, he said we'd need to speak with the staff member in the blue shirt (who happened to be the guy he was talking with until we approached the desk). When we turned to address the staff member "in the blue shirt", he was no where in sight. When we told Al this was unacceptable, he shrugged his shoulders as if there was nothing he could do.There were MANY disgusted guests in the front lobby. As a last resort, we were going to get a snack from the vending machine to hold us over until we could check out, the only vending machine on our floor was a drink machine. Sometimes being convenient to the interstate and being a well-known hotel chain just isn't enough. I would NOT recommend this hotel nor will I stay here again. I doubt that I will ever stay at a Best Western in the future based on this stay.

    5
    « Great place to stay »

    Very clean. Rooms are large and spacious. Beds extremely comfortable. Easy to find right off the interstate. Close to food. Gas nearby. Our room had a nice size refrigerator, microwave oven and sitting area. Staff were friendly and helpful.

    5
    « Best Wester Duluth, Ga exit 104 I 85 »

    In the past 3 months I have stayed in three different Best Western Hotels along g Interstate 85. Piedmont SC, exit 49. Commerce Ga exit 149 and this one. All my stays at these three hotels have been wonderful. The hotels are clean and quiet and the staff in all three have been excellent. I would absolutely recommend any of these hotels to anyone and everyone that travels this route and needs to bed down for the night, or even extended stays.

    5
    « Excellent Hotel »

    My stay, of three nights, was excellent. Room was clean and comfortable. Breakfast was well laid out and food choices were very good. Internet access was reliable and fast. Staff was very helpful whenever we need assistance.

    5
    « Great Stay, »

    Great stay at a very clean, modern Best Western with great breakfast and service. The internet was fast and lobby was nice so I was able to do alot of business work online and downstairs. I have stayed here many times and I will stay again here when I come in town for business.

  • 5
    « Family Thanksgiving Dinner 2015 »

    My family came from different states for dinner in Georgia. This hotel was just what the doctor ordered. We had a wonderful stay and my family enjoyed their stay at the hotel. They also said when in Georgia this is the spot.

    4
    « Great location »

    Stayed here 3 nights over thanksgiving. Beds were great, but didn't like the pillows. They were big and poofy, but I prefer a pillow where my head doesn't sink all the way in. Breakfast was very good, and Chad the runs the buffet was a stud. Super friendly and does a great job, Loved the pancake maker. Shower was recently renovated and bathroom was very clean. Decent price too.

    5
    « Home Away from Home »

    Everyone, from the night clerk at check in who recommended an excellent restaurant nearby to the man attending the breakfast room who is so efficient and accommodating to the morning manager who takes time to send you on your way with a smile, these folks make you welcome. The room was immaculate; the service equivalent to any 5 star we have stayed in. The BW is at Exit 104 on I-85 just outside Atlanta with tons of shopping and eateries nearby including the mall. Free WiFi, of course, fitness center an so on. We will stay here every time we visit the Atlanta area and recommend you do, too. Top notch star, accommodations, breakfast, location, and facilities-even a fireplace in the lobby!

    4
    « Decent bed trumps minor complaints »

    It is very common nowdays for even moderately upscale hotels to have hard uncomfortable beds. This hotel actually has pretty decent beds; I would give them a 9 out of 10. My only real complaints were the usual lack of electrical outlets, and the attractive but oddly uncomfortable chair.Also the service for the breakfast was noticably avove average.

    4
    « comfortable stay and reasonable price »

    I like this hotel due to my overall experience for comfortable stay and price. The internet is very good and best ever than other hotels among Best Western. The breakfast is also good, only pity is that outside pool is closed due to winter weather.

    5
    « One of the best »

    For the price, this is one of the best hotels in which I have stayed. Each staff member was exceptionally diligent and proud of his work, and all were very happy and helpful. The room was great, the slip-free shower floor was great. The food was wonderful! Overall, though, the staff really made my stay pleasant in the middle of a 5-day rainstorm.

    4
    « Good comfortable hotel at a reasonable price »

    Staff friendly, hotel clean, Room was very comfortable and amenities were plentiful. The real coffee machine was appreciated. Hotel has easy access to airport and highway. It was a bit cool for the outdoor pool but it looked well kept.

    3
    « Kind of OK for one night »

    Stayed there for only one night. Looks really old-fashioned. Don't expect that you can open a window in order to get fresh air. Had to go to front desk 4 times to get a working room key card. Pro - Price - Friendly, helpful front desk - Room was very clean - Parking with no charge Con - It smelled everywhere like muddy water. Sorry, but that was my impression. - Too less for the price Would I recommend this hotel? No! Would I stay there again? No! You see what you get and you get what you see.

    5
    « Excellent Hotel somewhat outside but good for Atlanta »

    We stayed 2 nights in king bed room. Hotel is a bit outside of Atlanta but we reached the aquarium in 15 minutes (at 1030). Large room, very clean. Good shower and comfortable bed. Set back from the interstate, so no noise.Very friendly staff with good breakfast.. Highly recommended and would definitely stay again.

    3
    « Really nice but..... »

    Surprising, the stay was very nice! The bed was comfy, the staff was very helpful and friendly. The only thing the room had a stench or a fowl smell. It was clean, but we couldn't tell if it was the carpet or the furniture. It smell of mildew or mold. Other than that the renovations were great. Great modern décor. If they can find out the fowl smell, this hotel would be even better.

  • 4
    « Excellent property, Clean, Outstanding Service »

    Excellent property in a good location. Michael checked us in and was very efficient and courteous. Provided us great direction for dinner. The room was well appointed although a little small, large chair and ottoman was tucked in a corner. Breakfast was simple but good, no potatoes. Service at breakfast was the best we have ever had.

    4
    « M.D. »

    Excellet Hotel for the rate, confortable, no noisy, good beds, clean, location, good rate, and good location, near by good restraunts, departments stores, polite front desks, polite manners, excellent breakfast, express check-out

    5
    « Great service & clean services »

    The room was extremely clean as was the dining area. The breakfast was very good too. And to top off how nice everything was, it was very inexpensive. The staff was quite attentive to our needs and the comfort of the hotel was outstanding.

    4
    « Hungry to come back! »

    From the time of arrival to departure. my wife and i enjoyed every time spend so much. we're planning to return because of Cleans room, bedding, nice room decor and above all the price was good comparable to others hotels in same vicinity. I need to be proofed wrong!!

    5
    « Great People »

    I called before I even went there and Michael solved my dilemma. And he greeted me when I arrived. Chad, the breakfast guy was wonderful. Iris the housekeeper brought extra towels. And Al made sure I didn't get lost. And when I came back from a long day, Michael again made me feel welcomed. This great staff made me feel like I was at my home away from home. A roaring fireplace would've completed it, but it is September. and a little too warm.

    5
    « Weekend stay from Canada »

    I just have to say we stayed here last weekend for 3 nights.We picked this hotel because of the location to where our son is going to school. The place is very clean and the beds are so comfortable. The guy who did the breakfast each morning always had a welcoming hello. The staff is very helpful.It is very close to alot of shopping. We will be coming back to this place when we we visit our son.

    5
    « Excellent Stay »

    The staff at this hotel was great. I had two concerns which were immediately addressed and corrected. Complimentary breakfast was good. This hotel is located in a great area and I felt very safe staying there. The hotel was very clean and I would definitely recommend it to friends and family.

 

Getting to the hotel ...

All directions
?From: Atlanta International Airport. Head east on South Terminal Parkway and continue straight to stay on South Terminal Parkway. Make a slight right onto North Terminal Parkway and keep left. Take the ramp to I-85 North. Keep left at the fork, follow signs for I-75 N/I-20/I-85 N/Atlanta and merge onto I-85 North. Keep left to stay on I-85 North, follow signs for Interstate 85 N. Take Exit 104 for Pleasant Hill Road. Turn right onto Pleasant Hill Road and then turn right onto Shackleford Road. The BEST WESTERN Gwinnett Center Hotel will be on the left. ?From: Downtown Atlanta. Take I-85 North, Exit 104 Pleasant Hill Road. Make a right turn at the exit. At the first light make a right turn o...

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