BEST WESTERN Wessex Royale Hotel & Restaurant Dorchester,  Dorchester

4.0/5  - based on 310 guest reviews.
32 High West Street, DT1 1UP, Dorchester, Great Britain - See map
+44 01305 262660 +44 01305 251941

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
TripAdvisor Traveler Rating
based on 316 traveler reviews
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The Best Western® Wessex Royale Hotel & Restaurant Dorchester is a delightful Georgian era hotel located in the centre of Dorchester. The original hotel building was built in 1756 and stood as an old coaching inn. With classically designed rooms and an excellent central location, the hotel is ideal for a relaxing break or business trip. Our bedrooms display a charming and traditional character with supremely comfortable furnishings to help you feel well rested.

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Room 1

Guest reviews


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based on 316 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
103
Verygood
 
124
Medium
 
62
Poor
 
14
Horrible
 
13
Business Business 47
Couples Couples 150
Family Family 53
Friends getaway Friends getaway 23
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Wessex Royale Hotel & Restaurant Dorchester,Dorchester
  • 5
    « Lovely hotel with an old fashioned feel to it but modern facillities »

    I had a lovely room with a wonderful roomy double person power shower and a well lit bathroom. Tasteful decor, larger than normal Tv. Bottled water in room, one still, one mineral. Breakfast was great, with smoked salmon scrambled eggs eggs benedict on menu as well as usual choices. Good central position for shopping in Dorchester... only downside I can think of is that it has a tiny car park but I managed to park there 3 out of the 4 nights. Staff very helpful and posted my phone charger which I had forgotten very quickly to me.

    4
    « Friendly hotel in town centre »

    Really friendly and accommodating staff who go that extra mile to please. The rooms are a bit creaky, but perfectly adequate and the breakfast is freshly cooked. Not much car parking, but the central location is great.

    4
    « Lovely quaint hotel Would recommend »

    My husband and I just spent a lovely weekend in this hotel We chose to ignore some negative reviews We always decide beforehand if the negative complaints would put us off and we decided none would We immediately found a parking space in the rear of the hotel tho we noted there was ample parking literally a few feet away We were shown to our room by a lovely manager / deputy who was very friendly and welcoming We had booked the four poster suite room and we loved it It was a little dated but so comfy and cozy We loved the separate lounge area as it made the room very spacious Would have liked a fridge and bath robes as it was considered the honeymoon suite but overall it was incredible value and we wouldn't hesitate to stay here again The location was perfect right in the town Our room was quiet as at the back but imagine the front rooms could be noisier but that's the compromise when you stay in a central town location And we would always pack ear plugs anyway Only minor gripe was that at breakfast my husband was excited to see Eggs royale on the menu His favourite Slightly disappointed there were no muffins available Not a major problem for us the granary toast alternative was fine The second day however we noted there were still no muffins available ! We did feel seeing as eggs royale / Benedict/florentine all offered do classically come on a muffin a quick trip to the local m&s minutes away could have prevented this But as I say only a minor gripe We loved it here and are already planning another trip

    4
    « Night after a wedding »

    Very friendly staff and allowed us to check in early to be able to dump bags before the wedding. Really good breakfast with lots of variety ... needed!! Had a really good size room and excellent bathroom with lovely bath too. Excellent position for a night out and in walk distance to many bars and restaurants. Would stay here agin.

    4
    « Very friendly staff »

    I stayed here one night on business. As we approached reception the welcome was very friendly. The staff went out of there way to be helpful, my companion wanted a room at the back because of the traffic, this was organised with no fuss.The room was very comfortable, it was not a big room but there was sufficient space. My room was at the front and it is noisy with traffic especially in the morning. I received tea / coffee cookies, water and truffles complementary.The bathroom was small but lovely it looked like it had just been refurbished. The toiletries were also complementary. The bed was comfortable but the pillows were not the best. We had a bar meal which was very good and the priced were very good. The desert was superb.breakfast was very good and they do cater for glutton free. I would return.

    5
    « Really nice Hotel in centre of town »

    The Hotel is in the centre of town with very nice rooms an excellent restaurant and helpful pleasant staff. We had a Four Poster Bed in our room which was a first for us. There was plenty of room for us even had two television sets. We enjoyed it immensely and would go again. We were able to explore Dorchester easily from the hotel.

    3
    « Could do better »

    Positive's, breakfast excellent, cooked perfectly to order, bar food good, reception helpful. Negative's holes in bed sheet and towel, corrected when reported. Smell of cigarette smoke on first floor landing. Room noise level high, do not expect to sleep beyond 06.30, no double glazing to keep out noise. Car park very small and tight spaces. Workmen in the hotel during our stay, we were not warned of this.

    1
    « Best Western not at its best »

    Having stayed at quite a few Best Western hotels, I thought it would be a safe bet as I had to book a room at the last minute. The only good things about the hotel were its central position and the friendly staff. The bad is that the rooms facing the high street are very noisy. The mattress on the bed was old and uncomfortable. The walls are paper thin and you could hear every sound from the next room including the domestic the couple were having. The bathroom of the next door room is right next to the bed of room 301 and the vomiting the next morning was heard clearly through the wall. I was hoping the breakfast would be good, unfortunately not. The breakfast room was full , so we had to sit in the bar area, I ordered Eggs Florentine, the restaurant was very understaffed, so the breakfast took sometime to arrive,it was served on what looked like small stale bread rolls, the eggs were hard boiled and a teaspoon of Hollandaise sauce. It was inedible. Its such a shame as the hotel has character and it could be so much better if the room layout had been given more thought

    5
    « Excellent Hotel »

    Beautifully refurbished hotel in a great location with modern facilities and friendly welcoming staff. Nothing was too much trouble. The food is superb. Would definitely recommend others to stay here and dine in the restaurant.

    4
    « Very good »

    Overall very good, bathroom was nice and clean, bed was comfy. Service was very good. One slight issue is the car park is small with only about 8 spaces, it is tight if you have a large vehicle... Food in the bar was nice and tasty with nice pleasant service. Well worth a visit. Road side rooms can be a little noisy but it soon dies down after dark.

  • 1
    « Restricted headroom poor service »

    Booked a weekend. Nice hotel but given a sloping ceiling room. Bent double to get around one side of bed. Reception staff somewhat distant. Busy on a wedding and other guests forgotten. One of the most unfriendly places I've stayed. Food excellent and waiter brilliant. Spoiled my stay. Contacted best Western but no reply. Contacted hotel and half hearted reply. Won't stay here again.

    4
    « Nice hotel »

    We spent 1 night at the hotel. The room was fine, clean and comfortable. The breakfast enjoyable and served by pleasant staff. I can recommend this hotel and we will use it again as we will be coming to Dorchester monthly for a while.

    2
    « Friendly but shabby and not good VFM »

    Stayed for 2 nights over weekend - a good base for Dorchester and staff friendly and welcoming, but unfortunately the room seemed to be done to the minimum standard. The cleaning was not up to scratch - when we arrived there were used tissues down beside one of the beds, bathroom was a little scummy, room was dusty and the cups and saucers were dirty. I'd also expected some toiletries in the bathroom, but the shower only had an empty shower gel holder. Neither the rooms nor the hotel have a safe deposit box either, which I thought was odd. At over £100 for a Saturday night we were not impressed! I also phoned up the day before to check that they had a car park and spoke to a lovely man who gave me directions - although he didn't mention how small the car park was (only about 8 cars can fit), and so we had to use on-street parking which is pay & display Mon-Sat 8am-6pm.

    5
    « Defiantly be returning »

    We stayed at the Wessex royale hotel for two nights with my brother and sister and family. We were very lucky that we managed to get a parking space in the back of the hotel,there are only limited spaces. On arrival we were greeted by two lovely ladies at the front desk. My brother had already checked in. Room 100. We were given room 200 as asked for a twin. One of the ladies showed us to our room and let us view it 1st,which I thought was a nice touch. Although it looked abit old fashion it was clean,tidy and had little extras like bottled water,cotton buds,sewing kit,soap,shower cap and more. My sister had room 102. Both my siblings had complaints about their room but I have to say I didn't,which is really unusual for me. The beds were comfy. The room was warm,quiet and apart from my husband snoring im sure I would have had a nice sleep. We went down for breakfast at 8.30. If u are expecting a lie in,don't,breakfast ends at 9am during the week. There were a lovely assortment of things for breakfast including yoghurt,melon,pineapple,cereal,croissant and a hot menu. I ordered mushrooms,toms,beans and scrambled egg. It looked lovely when it arrived but I have to say although it tasted nice it was only luke warm. I do like hot food but unfortunately it wasn't. The 2nd morning was the same too,Luke warm and my sisters bacon was so hard she couldn't cut it. We also had toast. The girls that served breakfast were lovely and couldn't do enough for you. I really enjoyed my stay at the Wessex and we will definitely be going back.

    4
    « Almost central for exploring wonderful Dorchester »

    En route to a later destination my wife and I decided to stop over for the weekend and use Dorchester as a base for some sightseeing. Well, the weekend visit has persuaded us that we must return as Dorchester has got so much to offer and the Wessex Royale must be the hotel to stay. On arrival we were made to feel welcome. Our room was comfortable and extremely clean with the bathroom cosy but well appointed. It seems that the bathroom had recently undergone refurbishment. The room was air conditioned and the bed comfortable which together gave us the best nights sleep that we have had for quite some time. Sightseeing meant that our evening meals were taken outside of the hotel but the breakfasts were quite well dome with the usual choices of cereal, fruit, continental and full English (with veggie option). Parking is a problem with spaces limited to around 9 but there is public parking front and rear. This is the consequence of historic towns I am afraid. The staff will do their best to accommodate you though. As I say, it is good enough to warrant a later stay for a full weeks exploration of Dorchester and the immediate area.

    4
    « Very Good »

    The hotel was easy to find but parking is a major problem. Almost everything about the hotel was excellent. My only caveat was the food and drink. Drinks are London prices, the food was excellent but the evening meal was almost nouvelle cuisine, poor quality beef at a high price. This seemed to be the norm as most people ate out. That said, everything else was excellent.

    4
    « Good »

    Stayed for one night last weekend. Stayed in a superior room. Was a large room, with a bathroom with shower over bath. The hotel is situated on a busy main road and as our room was facing the road there was a lot of traffic noise. Having the window open at night wasn't an option, which was a shame as the room didn't have air con. The TV reception wasn't all that great, but having said that the hotel is right in town centre so plenty to do apart from watch TV. Large bed which was very comfortable and welcoming staff who showed you to your room was a nice touch. Would stay here again although would request a room away from the main road.

    4
    « No lift! »

    Book in was smooth and friendly following a pre-warned late check in at 2300hrs. The hotel has been recently refurbed to a high standard. Plus points: very friendly staff. Lovely room. Negatives: only on-street parking available, admittedly free overnight but payable from 0800 hrs and no lift despite being 3 floors. Many stairs!

    2
    « wrong cheese gromit »

    Went for celebratory dinner . Waited 10 mins to be offered a drink or menu. Eventually shown through to restaurant. Waitress gave us restaurant menu and asked if we also would like bar menu. We said we would but it did not arrive. We asked again and were given one. I ordered cheese board. The cheeses were past their best and smelt of ammonia and were runny. One cheese I ordered had been replaced with another without telling me. My husband had steak and chips and said that was ok. We were not impressed with the slow service or the food. When I explained I could not eat the cheese and was not happy that a completely different one had been substituted without telling me they did not charge me for the cheese- which I thought was fair. The card reader was not working so we paid by cash. We had had our wedding there the year before and were very happy with the food then, hence our return on our first wedding anniversary.

    5
    « Superb position »

    Top rate Hotel in a great location, shopping, museums , a Roman Town House, Railway Station and great pubs all within a 10 min walk. 15 mins walk to Railway Station, a return ticket to Weymouth for less than a days car park.

  • 4
    « Overnight stay »

    Friendly and very helpful lady on reception-Sun 11.9.16. Lovely room and bathroom but very creaky floorboards! Excellent location for main street for dinner. We only stayed one evening as we couldn't get that evening in our preferred hotel-Premier Inn but would have been happy to stay here all week if it had been a bit cheaper- compare to Prem Inn.

    4
    « Central Dorchester Hotel convenient to everything. »

    My room was well laid out the bed was comfortable and the bathroom modern. Unfortunately the room was on the ground floor right next to a very busy can park. Thus I could not leave my window open on a hot day because of fumes, noise and possible theft. There are other rooms but I did not see them. Breakfast was fine although the service was uneven. Lunch was fine. The receptionist was very good, but she is leaving. My room was next to a storage room so there was a whole lot of noise from people going in and out of there.

    3
    « A bit variable »

    The hotel was nice although arriving late you do need to know what you are looking for. There is no sign saying Best Western so if you booked thru them you have to know this is called the Wessex Royale. Although free parking is advertised, if the carpark is full you will have to park elsewhere and be up bight and early to go and put money on the meter at 8am which is a pain. Breakfast finished at 930am which took us by surprise and we missed it.. There was no info in the room about breakfast times and no info was forthcoming at check in. Free wifi was also advertised but there did not seem to be a signal in our room . Having said this the room was comfortable enough.

    5
    « Felt like Royalty at the Wessex! »

    Have been to this Hotel many a time over the years and we go back because we love the genuine empathy the staff have with any issues that may arise. The rooms are spotless, love the new upgrade in the bathroom, like the new key card system rather than carrying a large key fob around with us! Big thanks to Andrea on Reception and the General Manager Steve oh and Lofty for a smashing repair job on my new car. We have only just come back from our stay at the Wessex Royale and have already reserved a room for August 2017. Again, if you want a hotel where the staff genuinely are there to help and be a listening ear, visit The Wessex Royale, we as a family can guarantee you wont be disappointed.

    4
    « Pleased to have stayed here. »

    Sat Nav got us here and we found the small car park full in the afternoon. Local parking is cheap or free as is overnight street parking. Also large car park nearby. However, late afternoon we got into the hotel car park. No lift and we were third floor ... 45 stairs but Steve, the manager happily offered to take our bags up to our single rooms. Mine had a velux window but no problem. Ample storage for case, great bathroom recently refurbished, t.v., hairdryer, tea/coffee and great free Wifi (brilliant for a light sleeper World Radio listener). Bed very comfortable. Back of hotel very quiet... Breakfast very good with happy, helpful waiter. Restaurant has great reviews but there are several other venues close by. We did have lunch in the lounge bar which was good and a nice place to sit. If you have disability needs, the hotel has a couple of ground floor rooms so best to phone direct and they will go out of their way to accommodate - Steve told us that they are hoping to extend this facility. Checking out was smooth and the manager helpful. Would definitely recommend for those not put off by stairs. This is a very good Great Best Western with a very proactive manager..

    4
    « Touring Dorchester area »

    Stayed overnight with friend in adjacent single rooms on top floor. Great ....... as long as you're fit enough to climb the stairs!! This is an interesting listed building so a lift has not been allowed! The hotel is conveniently situated at the top end of Dorchester High street. Parking could be an issue: there's limited spaces at the back but a nearby car park. Quaint rooms under sloping ceiling, very nicely decorated with lovely bathroom/shower unit. Good choice of breakfast & food offered throughout the day. Very friendly, helpful staff. Would recommend staying here. (NOTE - anyone else interested in visiting the Court where the Tollpuddle Martyrs were tried...... it's only open on unspecified certain days ?? )

    3
    « ... you are needed somewhere special! »

    Although this is a cracking venue, I put an 'average' on this review for verily, it was just very average. OK, we were on a high for personal reasons & nothing could dampen our spirits, but nobody picked up on how euphoric we were & why would they? We think they should have. You think they needed to ask? This establishment is very lovely but very ordinary. So why would I even bother to write a review then? Well, simply because we both have worked in this environment at a very decent level. We felt that at every step, the staff we dealt with were, although polite & kind, not really trained properly. This excludes the wonderful receptionist when we checked out the very next morning, I have to record. Ordering a large gin & tonic in the evening was a chore & the same person was at breakfast & that waitress... not politically correct but she was female... again struggled with the simple task (to us!) of at least letting us start our cereals before asking what we required for the main course. Pedantic? Not a bit of it as we hadn't even poured milk on the said dish. As it happened, the kippers we eventually had were world class & to cry for. Gosh... really don't want to be negative but where was a manager, in a tie, confident, ready to push staff & reassure guests? Of course, one doesn't have to these days but if they don't really care, as the place was full due to a local festival, then why should their staff? Thank you to the beautiful, charming morning receptionist. You made our special night worth the money & look around you girl... you are needed somewhere special!

    4
    « An Enjoyable Stay »

    Had a really nice stay here, It was as good as expected, breakfast excellent, cheese board divine! But really really could do with some local beer in the bar. Parking available but tight, but that is clear before we went. Our room was clean and cosy, overlooking the car park / courtyard so nice and quiet. Staff friendly and efficient.

    5
    « Friendly and helpful »

    Lovely last-minute stay here. Room was spacious, clean and comfortable. Nice and quiet too. Staff at the hotel all extra-friendly and informative. Nice location to be able to explore deepest darkest Dorset.

    4
    « Three enjoyable days in Dorchester »

    The Wessex Royale is a very comfortable hotel with a good restaurant. We had a very nice meal on our first evening but were very disappointed with the bar which is hardly a bar at all and has no local ales. Our room was excellent and we slept very well apart from the last night when "someone" below us in the bar area seemed to be dragging furniture around at 4am. No-one at reception knew anything - perhaps there is a very noisy ghost??!! Car parking is very bad but there is a pay and display carpark nearby where you can purchase tickets to park for 24hr at a time. Staff were great. Breakfast was freshly cooked to order which in my opinion is much nicer than the dried out breakfast buffet you often encounter these days!!

  • 4
    « Good overall. »

    We had lovely big, room with four poster bed and comfy settee.En suite was spacious. Bar food was great value and tasty. Staff were efficient and helpful. The room did overlook a street so it was a bit noisy but that's what you get with a hotel in the middle of town. The downsides were that the car park was small and it's first come first served. Having said that, we were able to get a place each time we needed one during our 3 night stay. I would have found it tricky to get out of too but my husband managed fine. Some better bed side lamps would have been nice too. I like to read in bed, but the ones in our room were more for ornament.

    4
    « Good hotel with excellent food but the room was too small »

    In summary: We'd booked in for 3 nights and were allocated room 108. The hotel is good - clean, comfortable friendly and helpful staff and the food is a "must try it" experience. It was the best food we had in Dorchester during our stay. The only issue we had is room 108 is the smallest hotel double room (and the smallest bathroom) I've ever experienced. I would have readily given a 5 star rating for this hotel if it wasn't for the room. I'd happily stay again if I was allocated a normal sized room. First impressions: Reception was highly professional and we were made to feel welcome from the first minute. Good to see a smiling happy face! We'd arrived early but this wasn't a problem. Parking is an issue with only 8 or 9 spaces. However there is a public car park very very close to the hotel which we had to use one night (free 6pm - 8am, £4 for all day parking but if you park after 6pm £2.60 will see you through to 11am) After reading some reports on TripAdvisor I did check the shower but there really wasn't a problem with it. Room 108 really isn't a double room imo. Its too small to have two chairs in it so not a place you can relax in. Food: Dinner was very, very good and would highly recommend eating here. We had soused mackerel with rhubarb, liver parfait with duck slices, Lamb rump with lambs liver peas and broad beans (absolutely delicious!) and wild mushroom agnolotti. Breakfast was also a good experience. A choice of 4 dishes + the usual cereal fruit Coissant etc. The full English is cooked to order and again is of high quality and taste. General: I was going to complain about lack of staff around during the day when we had to walk around looking for someone to serve us a drink but I had not noticed there is a bell apparently at the side of the bar to ring for service. I need to pay more attention :-) I did discuss my review with the receptionist on leaving. Again a very professional person. Full credit to all the staff who helped make the stay enjoyable.

    3
    « Honest and reliable 3 stars hotel »

    Room was ok,with nice comfortable bed,sink in the bathroom a bit small though. Staff was professional and fair,even if not too smiley. Good breakfast (pancakes highly recommended). Wi-Fi properly working.

    3
    « Last room in town »

    Having driven from St Austell on a holiday Saturday we decided to stop early to find a place for the night. We were lucky to get the last room, not the cheapest, but beggars can't be choosers. The room was sufficient but a bit over furnished, leaving not much space to move around. The bed was comfortable. Parking in their car park was tight having to move cars to get out. Breakfast was a disaster because the waiter or chef lost our order, when an enquiry was made and our breakfast delivered over half an hour was lost.

 

Getting to the hotel ...

All directions
·From: A37 Southbound. At the roundabout, take the first exit onto B3147 for 1. 1 miles. At the next roundabout, take the first exit onto High W St/B3150. The Best Western® Wessex Royale Hotel & Restaurant Dorchester will be 50 meters ahead on the right hand side.