BEST WESTERN Diamond Bar Hotel & Suites,  Diamond Bar

3.5/5  - based on 176 guest reviews.
259 Gentle Springs Ln, 91765-1614, Diamond Bar, United States - See map
+1 909 860 3700 +1 909 860 2110

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed wireless
    High speed wireless
TripAdvisor Traveler Rating
based on 176 traveler reviews
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Stay at this Diamond Bar, California hotel, offering an oasis of serenity in a beautiful resort-style setting. The BEST WESTERN Diamond Bar Hotel & Suites is conveniently located to California's Pomona Fairplex and the Los Angeles County Fairgrounds. Hotel guests have easy access to the California Polytechnic University, Mt. SAC College and other major southern California attractions including Disneyland®, Raging water, NHRA, LA Rooster Road Show, Antique Car Swap meet and Knott's Berry Farm®. Complete with a Japanese garden, pool and spa, this lovely hotel offers a choice of business, family or suite. All rooms are equipped with thoughtful amenities needed to make any stay enjoyable. Guests can enjoy complimentary deluxe continental breakfast, a modern fitness center and executive-style business center. This southern California hotel has earned the Best Western International award for professionalism and commitment to hotel guests. Make your reservation today at the BEST WESTERN Diamond Bar Hotel & Suites in Diamond Bar, California! Some renovations are in progress at the hotel during business hours. Every effort is being made to minimize these impacts. Our elevator and pool are closed during these renovations, expected to be completed on or around December 25, 2016.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 176 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
50
Verygood
 
48
Medium
 
29
Poor
 
15
Horrible
 
34
Business Business 52
Couples Couples 26
Family Family 58
Friends getaway Friends getaway 11
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Diamond Bar Hotel & Suites,Diamond Bar
  • 5
    « Diamond Bar ?? »

    The Best Western Hotel was a Great Choice after taking Lisa,Angela,Liz,and Blondie out to a Club for dancing.The after party was a great place for a conversation with these beautiful ladies.The customer service was Excellent.Thank you ladies for hanging out a Luxurious night to remember.-Anthony

    3
    « Diamond bar »

    Typical outdated best western property. Front desk person was professional but not very warm and didn't smile. I was not recognized as a best western diamond member. They charge a $100 deposit that is not stated on the website. The room was fairly large and had a separate sofa area. Sofa was rather hard to sit on. TV was large enough for the room and had some good tv channels including showtime. Bed was comfy enough but needs brand new fluffy pillows. bathroom was clean and of decent size. Shower handle didn't always function properly and leaked. Randomly at the times the bathroom lights would turn themselves on. Heat/ac unit was efficient and not noisy which was nice. Plenty of parking which was also nice. Hotel was pretty quiet and you could hardly hear other guests unless it's the morning when everyone is slamming doors and talking loudly outside. If you're on the first floor don't keep your window open alot because people like smoke in front of it and the smell will waft into your room. Carpet needs a nice deep shampoo. They are still doing renovations to the outside of property.

    4
    « Pleasant and Comfortable »

    Always clean and staff very accommodating. Lovely grounds and office and dining area attractive and clean. The free breakfast gives a nice variety of food, both hot and cold, and there is coffee available in the lobby all the time, which is a nice feature.

    4
    « A good choice »

    It's all about location, and for me this Best Western is in a great location. It's far enough away from Los Angeles to avoid the worst of the traffic congestion, but near to Anaheim and Ontario. The rooms are spacious and clean. It is near the intersection of two major freeways, so getting to your next destination is easier. If you love Asian food, Diamond Bar has plenty of choices for your palate.

    5
    « nice secluded hotel »

    Large pool and spa(beautiful at night). Rooms are large and spacious and landscaping is meticulously kept. Secluded and away from busy street. A nice retreat that is close to shopping and just a few miles from surrounding attractions. I highly recommend.

    2
    « Would not stay at this hotel again. »

    Experience was not pleasant because of overall appearance of hotel. Too many things broken in the room and poor customer relation of receptionist. Hotel is undergoing some remodel. It really needs a complete face lift.

    4
    « Always a great place to stay »

    Even though this hotel was undergoing renovations, the staff made sure no one was inconvenienced by it. There was no excessive dust and the surroundings were clean. I always choose this specific hotel to stay when I or my family are in town because it is always clean and staff are always courteous. I just wish they's extend the breakfast to 10 am.

    4
    « Diamondbar BW »

    This hotel has a close location to the Cal Poly Pomona Campus. We enjoyed the pool, Jacuzzi and breakfast. We do recommend better pillows because these were too large for our comfort. Next door is an authentic Chinese food restaurant which we tried and liked which was inexpensive.

    4
    « GOOD RATE »

    This hotel is located in a quiet section in town. A nice Chinese restaurant is next door. The rate is lower than any Best Western hotel in the vicinity areas and is consider to be very reasonable. The parking space in large. The only thing they can improve may be the internet speed.

    4
    « Wonderful! »

    Had to come to Diamond Bar for a funeral so we only stayed one night. This was a beautiful setting and the room (223) was very spacious and very clean. Can't speak about the breakfast as we didn't partake. Even though the freeway is right next to it, it was relatively quiet. The only thing we found strange was that we secured the room with a credit card, yet when we checked in they asked for a deposit of $100. When we checked out, we received the cash back and the room was billed to the card. We have never experienced this at a best western in the past, which begs the question: what if we didn't have the cash at the time of check-in. Just a heads up for anybody reading this.

  • 5
    « Nice room »

    Great room, Big , Clean and Comfortable. Plenty of places to eat close by. We enjoyed our night there very much. will use this Hotel again. Convenient to freeway access. Only inconvenience is Trip Adviser wants me to use 200 characters to make this review.

    2
    « Cannot sleep due to noice »

    The sound from high way traffic will not allow you to have a good sleep. We felt we are sleeping on a road due to the sound. Giving a 2 token system for breakfast sounds odd, and not professional. Especially when you have kids, buying additional break fast I would prefer to chose the mc-donalds next by.

    3
    « OK but shower was a nightmare »

    Shower went from freezing to scalding hot in an instant, constant adjusting of knob to find happy medium. WiFi slow during peak hours of 5 pm to 8 pm but worked. Staff had to twice reset room key, to work. Can get a bit noisy at night with people and young children walking back between pool and rooms.

    5
    « Very clean and comfortable hotel »

    I was very impressed with the kindness of the staff as well as the cleanliness of the hotel. The continental breakfast was a great way to start the morning. This trip was for business, however after a long days work we did make it to the hot tub. The pool and hot tub are very clean. I really enjoyed my stay at this hotel.

    4
    « Funeral for a Friend »

    My wife and I needed to attend a funeral located at Forest Lawn in Covina. The location of this property worked very well for us. Also, the low cost was helpful. The staff was very helpful and upbeat!

    4
    « Nice comfortable room »

    This is a very lovely hotel with nice large comfortable rooms and comfortable beds. I would recomend this hotel to my friends and I would stay again. This hotel is close to freeways but we did not hear any freeway noise and the staff was pleasent.. Price was great as well

    1
    « Bad Experience »

    Hotel room had no hot water in room for 3 of the 4 days I stayed there. After taking a cold shower the first day, I talked to the manager and problem seemed to be resolved. 2nd day have hot water. Third day had, no how water, talked to manager and he said he would fix. 4th day no hot water.

    5
    « Quiet and easy to get around »

    I have stayed at this Best Western several times now and find it very quiet and clean. The property is located just off of 2 major freeways so it is easy to get to Anaheim or the Inland Empire from here. The rooms have been recently remodeled. All in all a good value.

    5
    « Pleasant Stay »

    Great Front Desk Employees with friendly smiles and assistance Quiet nights for good quality sleep Safe surroundings Convenient location Plenty of parking spots Many restaurants within walking distance

    1
    « ** DO NOT BOOK** »

    **DO NOT BOOK THIS HOTEL** Dirty room and full trash bags left in the room, also dirty pampers in the room, and what really pissed me off is that they told me breakfast was from 7 to 10 am. We got there at 9:30 and it was already closed, employees don't even know what the hell is going on.

  • 3
    « Attractions Were Not Maintained - Disappointed »

    The hotel room was clean and very lovely, however the pool and hot tub were not maintained. These were two things that initially attracted us to the hotel but we couldn't even go in because of how filthy the water was. Very disappointed.

    4
    « Spacious rooms »

    We stayed at this hotel as part of a wedding group in Oct end. The rooms are spacious and clean (option for King and 2 queens available).However please note there is no lift to reach the first floor so if you have large suitcases then suggest you ask for a ground floor room.

    4
    « Best Western Diamond Bar, CA »

    Overall the hotel was good. Easy to find. Nearby shops and restaurants. Breakfast was great. Pillows were overstuffed and too hard for us resulting in stiff necks in the morning. We did not get a decent night's rest.

    5
    « Best Western »

    I had a great time staying with a friend at the best western I was a little upset because I had to walk up stairs. There should have been an elevator. But I still enjoyed my stay except for the noise from the highway about 50 yards behind.

    2
    « VERY NOISY »

    stayed here 5 nights ground level. only 1 nite of those 5 were quiet, the rest of the nites were filled with LOUD upstairs noise at random times. called once to complain, but that didn't seem to help much. i will not stay here again.

    4
    « Clean comfortable LARGE rooms. »

    Our room was very large. We found our two queen beds to be very comfortable. Everything was clean. The hot breakfast was minimal but sufficient. Everything was fresh and well maintained. Perfect for families or groups.

    5
    « Mini vacation »

    We stayed here 2 nights we went to LA County Fair . It was conveniently located near freeway exit and by stores. The room was neat and clean. It had a nice sitting area. The bed was comfortable. The breakfast was nice they even had eggs, hash brown, biscuits with delicious gravy along with other choices. The staff was friendly. Nice flat screen television with cable that had a lot of channels. The room had a microwave and refrigerator.

    3
    « Matthew and Erica »

    Amenities were fine; freeway noise was loud. Lighting issues need to be resolved. A good location for families; pool was nice and safe for children. The housekeeping staff were accommodating with our schedules.

 

Getting to the hotel ...

All directions
·From: Highway 60 West. Exit Diamond Bar Boulevard and turn left. Travel under the freeway and turn right on Gentle Spring Lane. The BEST WESTERN Diamond Bar Hotel & Suites is located between McDonald's® and Carl's Jr. ·From: Highway 60 East. Exit Diamond Bar Boulevard and turn right, turn right again on Gentle Spring Lane. ·From: Interstate 10 West. Take Highway 57 South and exit at Sunset Crossing and turn left. Travel to Diamond Bar Boulevard and turn right. Travel under the freeway and turn right on Gentle Spring Lane.