BEST WESTERN Hotel Des Plaines Inn,  Des Plaines

3.5/5  - based on 236 guest reviews.
1231 Lee Street, 60018-1512, Des Plaines, United States - See map
+1 847 297 2100 +1 847 297 7884

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Safe deposit box
    Safe deposit box
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 237 traveler reviews
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Enjoy the convenience of an airport hotel while still being close to the best attractions in the region like Rivers Casino. The Allstate® Arena is just minutes from our Des Plaines hotel, and the Rosemont Convention Center is a short drive away. Whether you need to catch a connecting or red eye flight, or are in the region for a conference, location at this OHare Airport hotel is critical. At our hotel, we have designed the perfect location and rooms to maximize trips for business and leisure travelers alike. We offer free airport shuttle service, one during check-in and one during check-out, for your convenience. However, were also close to the Metra Station, so its simple to use public transportation to get around the area. Located in a quiet neighborhood, we have the best of city and suburban living. Were known for our Des Plaines hotel amenities, like having a microwave and fridge in every room. The indoor pool is the perfect place to relax after a day of work or exploration. Free parking, large guest suites and over 80 channels of cable are available in our 100% smoke-free hotel. A free full breakfast sweetens the deal and features a waffle station, incredibly fresh fruits and pastries, a huge selection of cereal and yogurt and our staple 100% Arabica coffee and juices. Downtown events and entertainment only take a few minutes to get to from our Des Plaines hotel. Were close to dozens of restaurants and shopping options, as well as local hospitals. Whether you are here for an escape, to visit a loved one or you are just passing through on business, count on our Des Plaines hotel to treat you right. We regularly welcome guests in town for business with Honeywell/UOP, United® Airlines, local industries and workers here for conventions, meetings and concerts. No matter your reason for visiting, you deserve large quiet rooms that make you feel right at home. Reserve a quiet getaway at BEST WESTERN Des Plaines Inn now! Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 237 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
81
Verygood
 
71
Medium
 
48
Poor
 
16
Horrible
 
21
Business Business 54
Couples Couples 52
Family Family 63
Friends getaway Friends getaway 19
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Des Plaines Inn,Des Plaines
  • 4
    « Nice stay »

    Room is clean and bed is comfort. Location not good. Very friendly staff. Breakfast good. Very close o hare airport. Very big swimming pool.. Parking lot small. Value for money...Airport shuttle available.

    4
    « Good Hotel to stay »

    Looks older the carpet and walls on the corridor but nice and clean room and confortable bed. Excellent service from the ladies at the lobby............. Not extraordinary breakfast but included on your stay.

    4
    « Stranded in Chicago with a great place to overnight »

    I missed my connection in Chicago and the next plane wasn't until early morning the next day. It was late and I didn't want to sleep at the airport as I had just spent 15+ hours on the airplane from Shanghai to Chicago due to weather and delays. Best Western in Des Plaines was an ideal choice to overnight since they had a 24-hour shuttle that could take me back to the airport at 3:00 am. Kudos to such a great staff.

    4
    « A Quiet Place to Sleep »

    I was attending a dinner function nearby, and I didn't want to drive back home for the over an hour trip. I checked in quickly in the afternoon and went up to my room to change for the dinner. The room was clean, and had a medium sized refrigerator, coffee pot, free wi-fi and a great flat screened TV. After I returned after 11:30pm, I slept peacefully and woke up the next morning and made myself a cup of coffee. The room and hotel certainly did not disappoint. Now this is a hotel, with rooms inside, and an elevator. It has an exercise room and a pool. It's not a three star hotel, but it certainly met my needs for a place to sleep.

    5
    « pleasure »

    The hotel is a very nice place. It felt very like at home.The staff was very accommodating especially manager Selma that is there most of the times we reserve our rooms.The breakfast is very tasty as their is many options to choose from.We always stay here for family plans.

    5
    « work »

    I come here for work regularly. The hotel staff is exceptionally helpful, friendly and extremely courteous. I wish all of the Best Western hotels were at this standard of customer service. This is by far one of the best hotels that i stay at and should be treated as model as to how a hotel should be operated. The front desk manager goes above and beyond the call of duty to take care of my and my coworkers needs.

    5
    « Very nice! »

    I stay here quite often. The hotel staff is very nice and breakfast is great. nice little workout room, and very nice pool. The hotel is in a great location with plenty to eat that's within walking distance. They also offer a hotel shuttle to get to the airport at no cost to you. Thank you to the best Western staff for making my stay enjoyable away from home!

    5
    « Business trip »

    Breakfast is hot and up to standards.Selma always accommodates our group of guys.we always chose this hotel because it's close to everything.The pool is remodeled and they did lot of remodeling for rooms.

    5
    « Great place to stay. »

    We stayed here for one night on an overnight layover. It was very clean and comfortable. The only minor complaints are that the eggs weren't that great at breakfast and there was not half & half for the coffee, and we also felt the instructions for where to find the shuttle at the airport were kind of confusing. But overall it was a great experience and I would definitely recommend staying here.

    3
    « Typical »

    I was in town for a trade show, and having enough points for a free room, it seemed like a no brainer. The lobby is fairly OK. Nothing special. The breakfast area looks interesting, in a good way. I will not be sure until tomorrow morning. There are 3 floors with an elevator. There is also a long (50') pool that appears very clean, and of course I forgot my bathing suit. #$%%&@#. The room was fairly decent in size. Probably a little roomier than the average. From what I can tell, there are no real issues. Plenty of plug ins in the room which is important these days. Gotta plug in the two phones, pad, and disco ball. As far as noise, I won't be certain until the wee hours of the morning. At this moment, the mini fridge seems to making its share of racket. Also, there is a auto detailing (or something) across the alley with the occasional air compressor running. I figure that will stop pretty early. At least it is not by a freeway, but there is city traffic, which should also peter out with the passage of time. There is no need to worry about the pressure in the shower knocking you over. They have considered the safety aspects of the shower, and it safely comes out at a fast dribble, but not so fast as to cause injury. There are a number of eating establishments within just a couple of minute walk. One that I can recommend is the Silver Stallion, but there are others. The majority of which are taco oriented. I would probably have given this facility a rating of three and a half to three and three quarters, but that is not allowed, hence the three star.

  • 4
    « Good Airport Hotel with Pleasant Staff »

    My wife and I just stayed the one night at the Best Western Des Plaines Inn following traveling to Chicago. The rooms were adequate and the staff were very pleasant. The shuttle bus was out of service when we arrived but one phone call and the hotel booked us a taxi direct from the airport and paid the bill without problem. All in all a good stay with comfortable bed and a reasonable breakfast.

    2
    « Terrible customer service »

    First things first, the free continental breakfast was great considering me and my friends are broke college kids on a breakaway road trip, and also considering Chicago isn't the cheapest of places. However, that's probably the only good to come out of it. To begin with, the check-in process was obnoxious as the hotel clerk didn't recgonize my reservation at first (I booked through hotwire). Show him the reciept and was able to give me a room, only after giving a fee for having 4 guests, which was already included in the hotwire payment. Then, charge me twice and so I had to come down and speak with him again and not only did he not accept my request for a refund, he belittled me for being a "kid". At that point I was 20, and my friend who was with me was 21 so perfectly able to make the reservation. After the next two days of talking to management, they assured me the second charge would be corrected in the upcoming business days. It never did. It wasn't until months later (maybe up to 4 months?) and repeated calls going nowhere. Every time I called the management staff would ignore my request and blamed me for my own problems. Enough of that though, the room was fine, clean, and in working condition. Especially for $40 a night split between 3 other people. Location was conveniently close to some good shopping centers and restaurants and also the metro station. Would not recommend soley based off of the customer service I had. Would recommend the room if you want a cheap place to stay outside of Chicago.

    3
    « Hot Tub Room »

    I picked this room because it was the lowest cost with an in room hot tub. It was near our goal in Chicago. Breakfast was good, the usual stuff. Some parking spaces were under roof and lighted which felt good due to truck with stuff in the back. Nice place, normal hotel otherwise.

    4
    « Nice Motel in the heart of business district »

    Got a room at the last minute as my bus was being repaired overnight. Dest clerk was very good and gave a recommendation for a great place to eat within walking distance. It was only two doors down. Room was clean and comfortable. Breakfast includes fresh home made scrambled eggs. not the usual microwave stuff. I recommend this property when you are in the area.

    4
    « Surprised »

    Quite a change compared to the big hotels around the area. Nice pool, not expensive and free parking. Rooms are clean and staff very welcoming! I would stay here anytime. Lots of restruants in area also. Nothing to break the bank.

    1
    « Relinquish the "Best Western" brand »

    The first impression we got from this hotel was that it was very much outdated. Wrinkled curtains, dirty floor, elevator smelled like old greased motors. The floor seems as if has not been waxed in decades. When we checked in our room the carpet was completely damp and made our feet wet. We had to place all our belongings off the floor. Bed sheets were old however they were clean. The shower was very old and no complimentary soaps just a dispenser with soaps. If we had not been so exhausted from our drive from Minnesota or worse with our children we would've checked out immediately. Just glad we were only there to sleep a couple of hours. We didn't even eat the breakfast just in a hurry to check out and be on our way to the airport.

    2
    « Dont Stay Here »

    Terrible service. Staff is rude and on the take for over priced shuttle rides, etc. Noisy and dirty room. Very slow internet. I complained of noise that kept me up all night but they would not comp my room for that night. Did move me to the top floor and the noise was much less.

    5
    « One Night Stop on Road Trip - Very Pleased »

    We stopped at this hotel without a reservation on our road trip. Michael checked us in. He was very pleasant and offered many suggestions for dinner. The hotel was very clean. There was a worker cleaning the floor in the evening. The room was large and inviting with a microwave and fridge. The pool was very clean. The breakfast area was quite large and very clean. They had the normal Best Western breakfast. The woman who handled the breakfast was very accommodating. I would definitely stay here again.

    5
    « Great park and fly accommodations »

    We stayed 1 night prior to going on vacation. our flight left very early the next morning, so the breakfast room attendant prepared us a "to go" bag with some danish, fruit and also we had some coffee. They shuttled us to the airport and we left our vehicle in their safe parking lot for 10 days, for FREE. Upon our return from our trip, they picked us up at the airport about midnight and we stayed at this hotel for an additional 2 nights for an event we were invited to in Chicago. The breakfasts were very good and hot. Coffee was a little weak, but we like ours dark. The pool is nice and there is also covered parking available on a first come basis. The room was very nice and the bed was very comfortable. It is very quiet also.

    5
    « Great location, good value »

    The location is great, close to Chicago O'Hare, but also close to a nice shopping mall with Woodfield Mall, there's a Taco Bell around the corner, which clinched the deal for me. But also there is a Metra station close by to go downtown or a bus to Skokie that gets you to Wrigley Field. The hotel is clean, has breakfast, pool, gym, good house-keeping and the price is very good for the location. I would definitely recommend this hotel to anyone.

  • 3
    « 2.5 rating - I'd look elsewhere if I booked near ORD again. »

    I chose this hotel because Best Westerns usually provide a higher level of service & offer a great breakfast for an affordable price, also I needed a quick overnight hotel when I didn't make it through ORD customs & TSA in time for my connecting flight. If I could choose again, I'd probably stay somewhere else. Here are a few reasons: -The linens, carpet & shower curtain were very worn & tattered. Time for replacement on all. -My rotary dial phone in my room was not even connected to a phone line. I pulled out the furniture to try to find the cord but it wasn't there. Safety issue much? -Breakfast was average but not the usual Best Western spread I've come to know & love. Eggs were the only meat/protein product on the bar. Of the two waffle makers, 1 was broken & the other was partially broken-no alert to notify you when your breakfast was fully cooked. -The hotel advertises a shuttle service, but no driver is on duty so they hire out private taxis-odd, but effective. Seems like it would be expensive for the management. -The body care dispensers in the shower were not appropriate for the products being dispensed. After about 5 minutes of pumping the hair products, I gave up & dug in my luggage for something I had on me while dripping wet. Side note: I do appreciate the hotel's earth friendly approach to eliminate little sample size bottle waste, wished the dispensers worked. Beds & room were comfortable though-heat worked, sheets were clean but there was no comforter-found that odd. Just sheets & a blanket. Overall, it was a mediocre stay.

    5
    « trip to see chjcago cubs »

    great location easy in and out have stayed at this location several time because it is clean and has all the amenities that are required. Will stay here again because of it is near O hare and has shuttle on demand if you reserve it ahead of time.

    4
    « Good Value »

    Got a free upgrade to a room with a Jacuzzi. Room was nice and clean. Beds were good. Staff was helpful. Free Internet was more than adequate for my work requirements was able to view HD video without interruptions; and the free breakfast was pretty good. Great location near O'Hare.

    3
    « Park and Fly pick upwas late »

    Room was OK. Clean but nothing special. Pool was closed, but we wouldn't have used it anyway. My 4am wake up call was never made, so it's a good thing we used the alarm as a back up. Shuttle to the airport was on time, but our pick up when we came back took 2 hours!!! I realize that the airport was probably busy but when I called for pick up, I was told 20 minutes. After 30 I called back and was told just another 15 min. After a bit, the Driver called and told me that the traffic was bad and it would be another 15 min. After 1 hr 45 min, I called the Driver and she said that we needed to go to the next door down and it would be 5 min. When she arrived she had another group that had just been picked up, but told us, she had driven by twice(we watched carefully and never saw her). Maybe this was all just a mix up but just tell me the truth.

    3
    « Park sleep fly »

    Book room online after viewing website which showed that they had everything we desired. At time of check in we come to find out the pool is out of service which was very disappointing because it was something we were looking forward to after a long day in chicago museums. Tread mill in exercise room was also inoperable. The room however was clean and acceptable. The breakfast was good with fresh eggs and self serve waffles and other items. The parking lot was completely filled with cars parked around building half on the road and half off which seemed to a fire code violation. There was no room for our car in the hotel lot and had to park in a neighboring lot. Over all the stay was good for the price which was fair with 10 days of parking

    4
    « Park, Sleep n Fly »

    The hotel was very clean and seemed to be being worked on to keep modern and up to date. Pool was down at time of visit, but just another improvement being worked on. Shuttle service was prompt and efficient.

    3
    « One night stay »

    The hotel itself is fine. Clean, comfortable, quiet and what more can you expect. But as others have mentioned, the park and fly situation makes it very difficult to find parking in the lot itself. I had to park in the additional parking area and it was not clearly defined.

    3
    « Clean and quiet rooms, horrible parking »

    Very clean rooms, parking is horrible due to park and fly. They allow too many cars in the lot. It was hard to navigate a SUV with cars lined alongside the fence. Free breakfast had a nice variety but there were not serving utensils with the muffins or waffle maker. There was not water offered to drink and no fountain that we saw. My daughter does not like apple juice or milk

    4
    « Great »

    My mother was in the hospital here for surgery and we knew were would need a convenient, reasonably priced place to stay. This was it! We were within 3 miles of the hospital. The hotel was clean and staff was very accommodating. The only problem was the parking. Definitely needs more spaces and monitoring of cars that park directly behind other vehicles, making it difficult to back out. But I highly recommend this hotel otherwise.

    5
    « MK »

    This hotel is very good choice for park-fly-night situation when you need to park your car, and spend night(s) before/after your travel. The rooms are clean and have TV, refrigerator, coffeemaker and etc. The beds are comfortable. The breakfast has many choices and food is fresh. Shuttle works on demand without delay.

  • 2
    « Needs update »

    The hot tub not working and when it was brought to the attention of the desk, I was told the manager was not available until two days later. the remote not working, it was fixed promptly. , the water pressure low, odor throughout the hallway

    4
    « Good stay »

    Brief overnight before an appointment, this hotel was clean and safe. The breakfast was basic hotel fare; nothing special but totally adequate. Parking was easy. There are a few under room parking places if you get there at the right time. There is an indoor pool and fitness center, but we didn't use them. We had stayed here before and chose to come back.

    4
    « Nice hotel »

    Hotel was clean, staff friendly, experienced no problems. Parking is limited and cramped. We stayed here before flying out of O'Hare Airport. Staff was flexible for early morning (5:45 AM) early trip to the airport. Driver was promptly on time. It took about 20 minutes to get from the hotel to the airport.

    3
    « OK for the cost »

    The overall experience was good, but some of the staff was not as helpful as others. We had an issue with the heat in our room (Not working even when on high) and 1 staff member was helpful in checking and restarting it, but the 2nd front desk clerk was not understanding. They offered for us to change rooms, but as it was 11pm and we were checking out the next morning it was not worth it. He was NOT understanding of us wanting to be accomidated for this (The temp outside was -2). Overall it was a good choice for our family (we had 6 rooms) but I am not sure I will choose this again.

    3
    « Beware of booking through a third party »

    My reservation was supposed to include airport shuttle and parking. When I checked in they charged me a daily fee for leaving my vehicle at the facility. Clearly understand what you are paying for when you make your reservation.

    2
    « Bad Experience »

    Exterior and interior of the building was in need of repair. Because this hotel offers park and fly services there was not enough parking spaces available. Had to park next to curb and was blocked in the morning when checking out. Will not return to this hotel.

    3
    « VITISING FAMILY »

    everything was what I expected. Breakfast bar was great. pool area not that excited about wanted a hot tub but none. Front desk people were helpful. The beds were comfortable; Its location was close for food and shopping

    1
    « Bad service »

    We had family come in for a wedding and 10 rooms were booked. Received two free breakfast coupons. One person was sitting with us took a bit of my food and they brought over a bill to charge that person for a meal. Use your head people know what battles to pick. I will never return to any Radisson. Nor will all my family and friends Rooms were dirty small loud

    1
    « Worst Experience EVER.. »

    Please beware of this Hotel. There was a very foul smell on the second it was so strong it smelled in the rooms. Could not sleep due to this. Hotel would no refund nights not stayed. Thieves. I had to book at another hotel across town and dispute on my credit card.

    4
    « Good value, comfortable beds, and nice staff »

    Perfect location for a quick trip to visit friends. Greeted by friendly, helpful staff. Free parking. Comp breakfast was fair with waffles, eggs, oatmeal, juice, fruit, pastries, toast and another type of side that changes daily (potatoes, biscuit/gravy, sausage patty. Plenty go coffee! My only disappointment was the size of the bath soap. One very small thin square of soap for the sink. To be fair, there is a device in the shower that contains body wash, shampoo, and conditioner. We solved the sink (which is outside the bathroom) soap by going to Walgreens and buying a bar! Easy solution. The beds are comfortable and the room was a good size. I will return for another visit...but will bring my own soap!

  • 5
    « Great value with friendly staff »

    For the money, this was a great place to park and fly. The room was clean and the bed was very comfortable. Since it was cool outside we did not have a/c issues other earlier reviewers mentioned. We were tired and disorganized and the young man at the front desk was very patient and helpful. He took time to clearly answer all our questions and provide the shuttle information we needed. The shuttle driver was friendly and timely. Breakfast was standard fare and plentiful.

    5
    « best western desplaines »

    was picked up promptly at O'Hare after I called when I got in at 12:15 a.m. only problem was when I asked to use the computer and did I need a password. was told by the desk clerk I didn't need a password and the computer was on. could not get the computer going and had to get the desk clerk to turn it on and the login phrase and the password. please don't waste people's time. tell them how to turn the computer on and the password.

    4
    « Clean and comfortable »

    We stayed here for a couple of nights in September 2015. Check in was easy, we were there 2 hours before check in, our room was ready, so we were able to go straight to the room. The room was clean, and beds were comfortable. I appreciated that the sink and counter were seperate to the toilet and shower. I didn't like that you had to be in the room for the AC to work, as it was 90 plus degrees and when we got back to the room it took sometime to get it to a comfortable temperature. For some reason the people above us were very noisy (sounded like a herd of elephants) Who walks around that much? They were up at 5am so we were too! The pool was nice. The morning breakfast was decent, although they needed to be more organized with plates, condiments etc.. We waited for for plates, then syrup, then napkins..... Overall, I would stay here again. The staff were very friendly and accomodating. The price was very reasonable.

    5
    « What a nice surprise!! »

    Looking for a hotel with a park n fly. This hotel had a park n fly at no extra charges. They had someone take us to the air port and when we returned 7 days later, he picked us up at the air port. This is the first time we stayed at a Best Western, was not disappointed. I think this is my new best friends..

    3
    « OK hotel but probably would not recommend »

    Hotel was clean. Furnishings in room were reasonably newer. Bed was comfortable. Whirlpool in room was old but large and worked OK. Cold water handle on whirlpool leaked when turned on. A/C was old and plugged into a wireless sensor that turned off the A/C when no movement in room. Good for hotel to save energy but bad if you are staying in room. Room got stuffy overnight. We left A/C on low when we left room for the day but it was hot and stuffy in room when we returned because sensor turned A/C off. It took the old A/C unit a few hours to get room to good temperature after we returned. Breakfast on first morning was OK - eggs & french toast for hot items. No breakfast meats. Hot items were completely empty when we came down on second morning. Parking is only behind building. When we checked out on second morning, there was a van parked next to us with sliding door open. Van was full of people packed together and sleeping on floor of van. This was a little disconcerting to say the least. We would probably not stay at this hotel again.

    5
    « Overnight to and from Chicago »

    We flew to Chicago to vacation for a week and stayed here the first night and the last night because they had an airport shuttle and because I could rent a car from Enterprise (just a mile and a half away) for about half of the cost of a car at O'Hare. The shuttle was very prompt both ways and the hotel was very nice. It's an older property in an older neighborhood, but it's safe and there were several places to eat within easy walking distance. The sports bar down the road was a nice place to get a beer. The room was clean, the bed comfortable, and the service was excellent. Breakfast was more than just a continental one and offered eggs and bacon as well as the other usual fare. Our only problems were an alarm clock and hair dryer that didn't work. They tried to fix the clock, but I told them it wasn't an issue. My wife had a "hair emergency" when she found the dryer didn't work, but the maintenance guy came to the room at 8 AM and replaced it with a new wall unit. Again, it's an older hotel so one needs to assume a few hiccups. Overall, I would stay there again on our next trip.

 

Getting to the hotel ...

All directions
·From: O'Hare International Airport. Take the Interstate 190 East ramp towards Chicago Loop. Merge onto Interstate 190 East. Take US-12/45 North Mannheim Road Exit 2A. Merge on to US 12/45 North Mannheim, stay on 12/45, pass Oakton Street, Mannheim Road becomes Lee Street. The BEST WESTERN Des Plaines Inn will be located on your right hand side.