BEST WESTERN Plus Denver International Airport Inn & Suites,  Denver

3.5/5  - based on 571 guest reviews.
7020 Tower Road, 80249-7311, Denver, United States - See map
+1 303 373 1600 +1 303 373 5784

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 571 traveler reviews
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Looking for affordable lodging in Denver? This Colorado hotel offers access to area attractions, a five minute drive to the airport and generous amenities. Offering comfort and convenience, the generous amenities in the modern, immaculate rooms at this Denver hotel offer cable television with HBO®, a refrigerator, a microwave, a desk, free Wi-Fi and much more. Providing those thoughtful touches, we also offer a complimentary full hot breakfast to all of our guests for each day of their stay. While you are staying with us, be sure to take advantage of the many other on-premise amenities. Splash around in our crystal blue indoor pool or keep up with your regular exercise routine in our 24-hour exercise facility. This BEST WESTERN PLUS Denver International Airport Inn & Suites also offers a hot tub, guest laundry, a 24-hour convenience store, a business center, airport shuttle and free parking. We encourage you to delight in the charm of the area. Located near I-70, I-225 and E-470, you will be just a short ways away from University of Colorado - Denver, Dick's Sporting Goods Park, Green Valley Ranch Golf Club, Coors Field and Aurora Sports Complex. Barr Lake State Park, Aurora Mall, Rocky Mountain Arsenal Wildlife Refuge, Denver Arts Museum and the Butterfly Pavilion are also just minutes away from this Denver hotel. No matter what you are craving, there's a restaurant within walking distance. Local favorites including Sporting News Grill, Ruby Tuesday, Vinny's Bar & Grill and DiCicco's are all within a few blocks. Offering a convenient location, you won't have to travel far to conduct meetings at area organizations like Buckley Air Force Base, Fitzsimons Medical Center, Schlumberger, Raytheon and many more. With this being one of the closest hotels to Denver International Airport, getting here and going to your next destination is a breeze. Enjoy your stay.

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Room 1

Guest reviews


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based on 571 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
147
Verygood
 
166
Medium
 
137
Poor
 
65
Horrible
 
56
Business Business 84
Couples Couples 182
Family Family 201
Friends getaway Friends getaway 41
Solo travel Solo travel 45
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Denver International Airport Inn & Suites,Denver
  • 4
    « Great nights sleep! »

    Due to a not so pleasant experience at another facility at the beginning of our trip we got a room here on the return trip. I'm so glad we did, checking in was a breeze and the front desk gentleman was beyond helpful. Facility was clean, beds were comfy and a bonus - free WIFI. Also, if this is something that might be helpful to you with the legalization of marijuana in Colorado - this facility has a zero tolerance for smoking in the rooms and they ask that you will call the front desk if you smell it and charge a hefty fee for anyone caught smoking in their room. Our last motel was awful and we could hardly breath or stay in our room due to the heavy pot smoking.

    5
    « Great airport hotel »

    We were picked up from Denver airport by the hotel shuttle and dropped at the door. Check-in was smooth and fast, the room was great, spacious, clean (we had one with the hot tub). Great overnight location. We only stayed one night with an early morning shuttle getting us to the airport for our flight out.

    3
    « Close to Airport... Free Shuttle »

    This is close to the airport off Tower Road with easy airport access by free shuttle. I noticed a lot of airline crews use the hotels in this area. The Best Western is very average and what you would expect at this type of price point. Clean, comfortable and basic. Not as nice as the the nearby Fairfield Inn but I would not let that stop you from staying here. You can also walk to a nearby bar and grill. Breakfast included. I found the staff very polite and helpful. They were able to assist me in charging my phone which was a big plus. I would stay here again if I needed to and would recommend this hotel if you need to stay by the airport for any reason.

    4
    « great place »

    Best Western Plus was a very nice place to stay. Suttle service to airport was fine ran very half hour, People very helpful good place to eat close by. I would stay there again if I needed a place to stay near the airport

    4
    « Great place to stay for connecting flights »

    I spent the night here on Monday as part of an "adjustment' Frontier made to my trip itinerary. They have nice beds and pillows, a friendly guest services desk and there was not a thing I could complain about. The breakfast was as expected with fruit and boiled eggs too. 24 hour lemon infused cold water was quite refreshing after the flight and a welcome treat. The shuttle was right on time and was a deciding factor in making my decision to stay at this hotel. I've come to appreciate the Best Western brand and will look for more.

    5
    « Very comfortable »

    We always enjoy staying at Best western Hotels. The beds are so comfortable, and the rooms are nice and usually roomy, compared to some hotels where there is not much room to move around the bed, or between bed and TV. The Breakfasts are always good, even if we do not like all of the choices, there are many things to choose from to be able to have a very good breakfast before leaving for the day.

    5
    « Nice Hotel »

    There was construction in the parking lots all around this hotel and the others nearby when we were there--that wasn't easy to get around. But once you got into the hotel, everything was perfect. Clean room. Great service.

    3
    « Will stay here again »

    Nice hotel, very easy location to get to,good breakfast, extended parking which is very convenient, That being said the pillows are hard as rocks and did cause neck aches so be sure to bring your own pillows.

    4
    « Second time stay, two years later »

    My daughter and I chose this hotel because it had the free regular shuttle service from the airport and free breakfast, plus we stayed here two years ago for one night and it was fine. Our flight arrived late evening so it was good to get the shuttle. I had rung the hotel before we flew to Denver and they told us which airport exit door and which shuttle stand, so it was easy to find where to go to pick up our hotel shuttle. The reception staff were friendly and our room was clean and comfortable. I was impressed with the lady who prepared the breakfast buffet - there seemed to be only one cook but she was on top of it all, not letting anything run out, plus clearing tables when people finished. Breakfast buffet had the waffle machine which we liked, too. Coffee was good. I would confidently book here again for our next trip to Denver.

    5
    « First time stay here, booked for 2 stays... »

    Friendly staff, rooms are not really all that large as the table seems to be rather big for the rooms. The bathrooms do not have fans in them which is not a good idea on their part. Looks like they had them at one time but for some reason they have been disabled. Auto storage is available @ $8.00 per day, shuttle pick up is on the 15 and the 45. They do serve a hot breakfast. If an issue arrises they are promt to address it. Easy access to Tower Road and close to several places to eat or have a drink if you prefer.

  • 5
    « Shuttle service for an early morning flight- perfect »

    This is a great little find, inexpensive BW with a very reliable shuttle service operating 24 hours a day. Easy check in, nice room, clean and comfortable. I was staying in Colo Springs, but with a 6:00 am flight out of DIA, I wanted a stress free plan to get to the airport. Perfect for what I was looking for. Upon registering, sign up for the shuttle departure time that works for you. Runs every half hour.

    2
    « Some issues, but staff was friendly »

    Dated hotel that needs a larger parking lot, but at least the street was well-lit. Convenient location if you want to be close to the airport. The place seemed clean enough, but the carpets need to be replaced and one of our beds was terribly lumpy. The staff was nice at check-in. But when we had problems accessing our room due to the door being jammed, we went back down to the main floor where they told us to try lifting the handle a different way. We trudged back upstairs, but it was still jammed. I made my way a third time when finally one of the ladies agreed to come with me to open the door. She agreed that it was totally stuck, but then slammed her body against the door, which finally opened. Okayyyyy. We'll be doing that at 1AM to pick up my family! Suggestion: It would have helped if they had had a phone to the front desk from the hallway so that we didn't have to make the multiple trips? Looks like they had a decent breakfast spread, but no one was hungry on our way out.

    3
    « A good alternative for an overnight stay near Denver International Airport »

    We selected this hotel based on 4 factors: it had good reviews on the travel sites I prefer, it is close to the airport, it offered reasonable rates, and it offered a complimentary hotel shuttle. We (2 adults, 2 children (ages 11 & 7)) flew into Denver as a jumping-off point for a road trip to explore National Parks in the west. Our flight landed at around 11 p.m. local time, so it was 11:30 p.m. or so by the time we had claimed our bags and headed out to catch the hotel shuttle. As other reviewers have noted, the hotel shuttle worked flawlessly. The shuttle picks up on Level 5, Island 3, in front of door 512 on the West side of the terminal. Our only objective for that day of our trip was to get safely to the hotel and get a good night's sleep, as our trip was to begin in earnest the next day. Although our stay was a brief one, we were satisfied. The check-in and check-out process were smooth. Although the hotel seemed a bit worn at the edges in some respects, I have no significant complaints about our stay. It wasn't the cleanest or the fanciest hotel I have been to, but it is a decent choice for a reasonably priced, overnight stay near the airport. Early the next morning, I caught the complimentary shuttle back to the airport to pick up our rental car, while the others in the family enjoyed the complimentary breakfast, which was the usual fare. We were also pleased to discover a well-kept 7-Eleven convenience store just north of the hotel that was an easy walk. We were able to pick up a few drinks and snacks there before heading north on the long drive to Yellowstone.

    3
    « Average at best »

    Stayed at this property for one night prior to flying out of Denver Intl Airport. It was the least expensive lodging anywhere close to the airport, and as always, you get what you pay for. The hotel was on the loud side, bed was uncomfortable. Being on the first floor, we did not feel secure as there was non-stop traffic all night long. I wouldn't consider this a Best Western Plus, kind of more like a Motel 6 feel. I won't stay here again.

    5
    « Excellent and Easy »

    We would not have changed a thing for our overnight stay. The staff was efficient and helpful. The breakfast was hot and tasty. The ease of checking in and out was nice. The hotel was clean. There was not a lot of parking; we had to park on the street. But the whole area was very well-lit. The hotel was easy to get to, very well-marked, and in a great location - close to the airport and major roads.

    1
    « Mice in Rooms »

    We had a mouse in our room and when we called the front desk, they apologized and said they would tell housekeeping. We insisted they move us to another room which they did. In the middle of the night we heard rustling on the desk only to discover another mouse. Obviously this hotel has a rodent problem. Needless to say, we did not stay there the night before left to come home

    5
    « a Place that goes above and beyond »

    Awesone place nice room, great jaccuzzi front desk clerk went out of his way to take us to the airport in his personal vehicle when the shuttle didn't have room for us. would definitely recommend Best Western Plus to friends and family

    4
    « Great place pre or post flight »

    Stayed one night prior to early morning flight. Very clean and reasonably priced hotel near the airport. They provide shuttle service and free parking if you book the park and fly package. Well worth it.

    4
    « Great place to stay near Denver airport »

    Room was very comfortable and the front desk people very helpful with the shuttle to the airport. We had a very early morning flight and the front desk made sure we had the right time on the shuttle. Everything went smoothly. Would stay here again and recommend highly for travelers who need shuttle service to the airport and want nice accommodations.

    5
    « Great hotel to stay - close to air port »

    We stayed at this hotel only for couple of night but this is very nice place to stay, close to air port, much cheaper then all other hotels around, very nice stuff, great breakfast , free wifi and most important very clean. I really recommend this place

  • 5
    « Andrew was wonderful »

    Had to stay here late at night unexpectantly as we missed a connecting flight. When we came in late at night Andrew was more than accommodating! We didn't have our luggage or anything so he hooked it up w/ deodorant, toothpaste, toothbrush, etc. shuttle runs to and from airport every 30 minutes day and night. Lots of options for breakfast. Would recommend to everyone, we were both very pleased. Nice to experience the beautiful Denver!

    5
    « Amazing stay and location »

    Any time we have gone to DIA we sleep here. The customer service, pool, exercise room, and shuttle service make it an enjoyable stay. The person who has helped us the most is Tara. She is great! We will continue stay here when traveling to and from DIA.

    3
    « Review »

    Location was great. The cook did not show up the first day of the visit so very little to eat at breakfast. Air conditioner and TV took a long time to work. We had to update our card keys about three times. We did not have them near our cell phones but they deactivated them every time. We were there for five nights. Hot tub did not work as far as the Jets. Personnel were friendly.

    5
    « vacation to Denver and south Dak. »

    Very enjoyable and worry free. smooth seamless service . close to airport and major highways. they need a larger parking area and better signage to make them more clearly seen from the road. other than that I would recommend them to anyone.

    2
    « Not recommended »

    after ten days traveling through Colorado this was last spot before flight out at 3am. First room I go to not even cleaned. So I go down to front desk they give me another room. I decide to take shower surprise no towels in room. Once again call to get towels. They are being washed. Finally I get them. Bed is lumpy looking with pillows so tiny good for a toddler maybe. Holes in pillow cases. Sorry I can not recommend.

    2
    « Lords of the Flies »

    DO NOT stay here if you are turned off by fly infestation. We were here in late September and could not believe the devastatingly high number of flies competing for out food. The lobby doubles as the setting for the breakfast area here, but a pair of double doors did not keep them away. They were hanging out all over the ceiling. Staff informed us that management was aware of the problem, but seemingly did nothing to correct it. In addition, there is a sinkhole-sized pothole near the front entrance.

    4
    « Great Stay »

    I'm impressed with most everyone that worked there. Especially Tara. She was at the desk the evening we arrived, and at breakfast the next day setting things up for us. Whenever we fly out of Denver, and we do quite often, we'll stay there.

    3
    « convenient hotel »

    chose that hotel for the parking option while travelling in Europe. Convenient close to the airport, with free shuttle and typical average breakfast offered in that kind of hotels. Rooms are a good size.

    4
    « Comfortable over night stay with a good breakfast. »

    We traveled with friends to meet up with family before traveling out west to the National Parks. Check in was quick and our rooms were clean and comfortable. We enjoyed a good breakfast in the morning. Staff were helpful and overall I would say this was a good over night stay.

    2
    « no handicapped rooms with 2 beds »

    made reservation, requesting 2 bed and a handicap room so my 81 year old mother could safely use the toilet. did ot find out until check in that they did not have any 2 bed rooms that are handicapped. cannot stay at this hotel again with my mother

  • 4
    « Our stay on Sept 29, 2016 »

    Good family place to stay. Breakfast was good. offered few vegetarian choices but enough variety (eggs, sausage, bacon, yogurt, cereal, bread, muffins, hot waffles, bagels coffee tea etc) overall. We were there only for a night and have to catch a flight early in the morning. Few minutes from airport. Will stay again.

    4
    « A pleasant but non standard visit »

    We stayed in the hotel last May. Everything was perfect. This visit our room was clean. We were in a corner, so instead of a great view facing east, we faced a wall and had a peek a boo view of the West driveway. The hot tub jets were down. That is my wife's favorite amenity. For a three day stay, our card lasted one day. I had to have it reprogrammed. We returned late on our second day to find towels on the floor and an unmade bed. We've stayed in a lot of Best Western's. The shower head in our room was very non-standard. It was like the Bargain shower head from a big box store. The front desk staff is quite friendly. They helped us resolve the towel issue and card key glitch seamlessly. This hotel has an airport shuttle. It is close to a number of restaurants. Try to get a room on the third floor. We were on two. It sounded like a herd of elephants were above us.

    4
    « Denver Airport »

    Clean, convenient to airport. A few amenities did not function like the guest printer and spa switch. A good place to stay for the price. Breakfast was very enjoyable. Several other hotels adjacent so if parking becomes a problem you can always find a spot nearby.

    4
    « HOTEL NEAR DENVER AIRPORT »

    This is one of several hotels near the Denver Airport. We could not find it initially as it is behind several Hotels on the front of the street. This BW provided a nice breakfast and was in a group of airport hotels 5 miles from the airport. Only problem we had was that in the morning, the elevator was out of order and no one from BW put a sign on the upper floor that they were out of order.

    3
    « Great people lousy facility. »

    Every person involved was helpful and friendly; all of the tech services were poor--television, wifi, elevators etc...wifi overloaded as rooms filled, elevator door rumbled all night long even though room was some distance from it, printer did not work for printing boarding passes, breakfast was shut down early, tv was small with very poor and basic channel selections. The girls at the desk when out of their way to solve issues--including a very early check-in, printing my boarding pass, getting an airport shuttle etc...their names were Tara and Tatyana and there were others--(head of room cleaning for example) who when out of their way.

    1
    « Do NOT expect Smiling Faces »

    The BLONDE woman/girl at front desk needs to find another career. RUDE. I was stressed out, yes. My mind not at 100% and I had several questions. Yes, I locked myself out. BUT. YOUR job as the hostess/host is to try to help me in any way that you can and try to understand and help. I am an RN...so I KNOW what that means and entails. YOU WILL NOT get that here. Don't waste your money. Book at Hampton Inn. Like I should have.

    5
    « excellent deal »

    This Best Western Plus is very clean and the rooms were very comfortable. It has great access to the airport and a nearby restaurant. The staff were extremely helpful and friendly. I would definitely stay here again.

    4
    « A quick stop »

    Arrived in the dark for a one night stay before going to the airport Hardest thing was just finding the place with road construction in area as well as fact that hotel property is hidden behind other buildings. Check in was easy though we had to carry our bags up several stairs to get to our first floor room. Able to get our boarding passes printed. Breakfast was served early enough to get everything we wanted. Room itself was very nice with two queen beds and space in bathroom to get everything done; shower worked fine with hot water around 10pm available.

    2
    « Hugely disappointing »

    I chose this hotel as we have stayed at similar hotels in the area the past three years. This was a huge disappointment...first of all check in. The clerk appeared to not be able to find our reservation form...she kept thumbing through the pile after pulling one...it was ours. Keeps thumbing several more times..finally stops and picks up the one she had laid out. She then seemed to have difficulty in getting the key card machine to work. Finally we are given our room assignment and keys. I asked about parking as there was none out front..I am told to park behind or at one of the other near by hotels. So, no parking in back...I lucked into ONE spot left at a neighboring hotel. We lug all our crap up to repack for our flight...and the key does NOT work in the door...and we find out as someone Opens the door that the room was occupied. So...take all our stuff back down to the desk where we find out that the room with two queens is sold out, even though we have had a reservation paid in advance for several months. We are "upgraded" to a suite with ONE king and a pull out. So we take it, it is late and we have an early flight. Additionally at the front of the hotel there is a group of men standing around outside drinking and smoking all during this. Next am, we head down for breakfast...it is as if a cyclone has hit the room...and the trash outside is overflowing and scattered all around. Cereal is spilled, chairs are askew all over the lobby. I attempted to print our boarding passes on two separate computers and neither will print..plenty of paper, and printer will print test page, but has lost comm with computers. I go to front desk where I wait for 10 minutes while the only clerk tells a caller repeatedly she cannot ok a discount on a room. I finally walk away. I would definitely to elsewhere. Oh, and glad I didn't need the iron as it was jammed into place

    4
    « Great location »

    We found the Best Western to suit our needs while we're were in the Denver area. Rooms are clean and comfortable. Breakfast is good. Eggs/sausage /bacon, cereals, waffles , yogurt. The location works great to get to the airport. I70, 25, etc. Staff was friendly and helpful.

  • 3
    « Not clean and too disappointing »

    This place needs thorough vacuuming. There's dust in the halls and the room was not clean. We used the Do Not Disturb sign until 10am because we arrived from overseas and the room maid did not come to our room at all to replace, tidy or clean anything. The bed linen was crumbled and hasn't been ironed in a long, long time. On arrival the receptionist couldn't have been more bored if she tried. Breakfast was okay with simple food, but things weren't replaced (like coffee) for those who arrived after 8am. There are so many other hotels in the immediate area, so we cancelled another 2 night stay we had booked in 4 week's time and booked a room at a much cleaner, more up-to-date premises.

    1
    « Skip it »

    This was a disappointing experience. I selected this hotel for two reasons: Free airport shuttle: Here's the catch ? the hotel shares the shuttle with four other hotels, so there is limited space on each shuttle. I wanted a shuttle at 7 am, but those were all full when I checked in, so I had to take a 3:30 am shuttle. That defeated the entire purpose of staying at an airport hotel for me. Pool: I thought the pool would be a good option for my kids to burn off some energy between two long travel days. When I saw it though, I thought NO WAY. It was very milky and murky and I wouldn't put a human in there under any circumstances. Once at the hotel, I found the rooms nasty and the front desk staff too busy chatting with the shuttle driver to care for guests. Take my advice: Skip the Best Western Denver Airport and find another option.

    3
    « Standard Airport hotel »

    Pretty much what you would expect from an airport hotel. Room was adequate without being anything special. Not impressed by the breakfast offering eggs and sausage USA style is not enough of a choice for me.

    3
    « Crash Pad »

    As a general rule I like Best Western Plus, but this location ranked far below the normal standard. It already looks, feels and smells old. They did accommodate the requests I had made when I had placed my Reservation, thank you, hence the 3 rating. Hey if your only looking for a crash pad close to the airport it's ok, but over priced. Instead of having a door for the closet they had a curtain. The ironing pad had seen better days. The room was very poorly lit, only having wall scones in the actual room. The pullout couch had a terrible sag in the middle. I thought the mini fridge was a dishwasher at first. It was black with white accents, like mix matched repairs not on purpose. The freezer was in bad need of a good thawing. I was checking out before they started serving breakfast so I planned on using the fridge to have a little something to eat before I hit the road. I waited for airport food instead. The parking lot was a joke. I couldn't tell if the little area in front was the lobby or not. All the parking was taken in front by 7pm on a Saturday. There really wasn't any place for a guest to park so they could register. When I inquired as to where to park I was told I could park in the back coming in through the pool area, or access the building through a side door. None of these options made me feel very safe as I was traveling alone. The front desk ladies were nice enough, didn't have time to make you feel comfortable as they seemed to be trying to figure things out themselves. Thankfully I wasn't staying but one night. I did feel the need to strip the bed to make sure the sheets looked ok. I won't be back to this location.

    2
    « Not worthy of Best Western Plus rating »

    We were very disappointed with this hotel. Upon checking in, we had to wait to wait for our room to be cleaned. The desk staff seemed to be more interested in chatting among themselves than providing service to customers. The knob on one of the sinks was loose and came off in my hand rendering inoperable. The guest guide stated that HBO was available to travelers. Not so - no HBO at all nor any other premium channels. The guide also stated that the laundry charge was $1.00 for the dryer. Not so - $2.00. The hotel should not be a BW Plus; it should, if anythig, be a straight Best Western. VEry disappointing.

    5
    « Quick overnight »

    We arrived by BW shuttle very late at night. Room clean and fresh. Beds comfortable. Breakfast was very good. Rode BW shuttle back to airport next day to pick up rental car. All went smoothly. Would stay there again.

    2
    « The only reason to stay here is the location. »

    The hotel was noisy. The air conditioner wall unit was broken and there were tiny black bugs. The wall paper was peeling off the wall in the bathroom and there was mold around the tub caulking, The breakfast was even below hotel chain average. Only stay here if you want to be close tot he airport and you have no other choices

    1
    « Late Arrival Reservation For Handicapped Problem »

    What a nightmare. We checked in late and did not get the handicap room we needed for my mother-in-law. The room only had 1 washcloth and 1 handtowel. We couldn't get the front desk to answer to bring up another set. All of this at 10:30pm at night. We couldn't even take a shower because it was a tub and we couldn't get into it. The next morning the breakfast was missing bananas, milk, creamer, yogurt and the staff was not replacing the missing items. It wasn't even close to the end of the breakfast time. We didn't get a discount for the messed up reservation and we made it directly with them not Expedia or something. Never again will I use their hotels. Corporate will not stand behind their hotels at all.

    1
    « Bottom of the barrel »

    To start with, I would give 0 stars if it was an option. As a family of 9 (6 adults 3 children-3,8,10 years of age) landing at DIA, we reserved 3 rooms for an overnight stay on our way to a stay in Estes Park and then a family reunion in Colorado Springs. After an exhausting flight and picking up our rental cars we headed for our hotel and a chance to unwind and get the kids settled down. When we tried to check in we were told we did not have a reservation. And then we were told they had no rooms available. I have no idea and the desk clerk had no idea how or why it was cancelled, but now we have no place to stay. The clerk did make phone calls to nearby hotels with no success. And while asking for availability she kept saying WE cancelled which was very aggravating since WE NEVER CANCELLED. Bottom line she found us a Best Western over an hour away. Now we have to pile back in our cars and drive instead of bring the kids to the promised pool. We had reservations to stay at the same hotel on the trip home, which the clerk discounted. Big deal!!! When we stayed on the return trip, it turns out even with the discount it was over priced. The free breakfast was out of everything. No whole milk or half and half for coffee, no butter for the few pieces of bread offered, and just about everything we tried to prepare, was empty. And the whole breakfast area was a mess. The rooms were ok, but not up to the Best Western experience we are used to. Apparently there are lots of hotels in that area, and if we need to fly into Denver again, we will definitely choose ANY OTHER option than this one.

    4
    « Very good hotel, but pool water has too much urine odor »

    Overall this is very good hotel. Lobby, hallway, and guest rooms are all very clean. However, the water in swimming pool was kinda disappointing. It had a bad urine odor. Its color was not completely clean. I suggest to at least completely replace the portion of the water in the pool every week, instead of keeping recycling the same water over and over again. Beside this disappointment, I will say the hotel overall is pretty good

  • 2
    « Ghastly! »

    We had a 7:55AM flight and needed to return a car rental in time so an airport overnight seemed a good idea. Yes, the car rental return was a 5 min drive from the hotel. Pro: proximity to airport; water pressure for shower. That's it. Con: too depressing to list so I'll just say I have never stayed at a hotel that offered--literally!--square 8x8 couch pillows for slumber. Yes, each adult in the king size bed got TWO of these....one for each arm? My head could bounce off the lumpy polyester fill ensacked. It was only due to extreme fatigue (looooong drive from Tellurude) and having an argument with my hubs that prevented me from contacting hotel mgt, mostly believing this was only solveable by going to another hotel which there are at least 6 of these within a stone's throw. Check out Red Lion next door. Dear fellow traveler, go elsewhere.

    3
    « Disappointing Breakfast - Great Location! »

    Stayed overnight for the last day of our vacation to Colorado, because of this site's proximity to the airport. That worked out well. We reserved a shuttle (included with the reservation) for the morning of our departure. It arrived on-time and got us to the airport as scheduled. Left for the airport with an 8:30 pick-up. The breakfast area was packed at that time. Disappointingly, several food items were out-of-stock (coffee and sausage, most notably). Maybe it was a blessing because when the (reported) sausage arrived, it was anemic, at best. It seemed as if the breakfast program was understaffed, so allow some extra time, if you want to be assured of a "full" assortment. Room was clean and quiet. A convenience store is next door, which was obviously "convenient." Staff was cordial and competent.

    2
    « Avoid room 214 & check your bill »

    Room 214 is right above the entry sliding doors which you hear all night long. If you want any sleep avoid this room. Make sure and check for bill for your reservation amount. Hotel changed my rate from my reservation amount and tried to charge me more. Beds were very comfy - too bad we couldn't actually sleep due to the noisy doors.

    2
    « Best Western - Best Forgotten »

    Do you like the internet, you wont get it here, how about a bathroom in which you had to sit sisdeways due to the wall being too close to your leg. Towels-better bring your own because these are cheapies. Breakfast, not worth it.

    5
    « Best Western PLUS Denver International Airport Inn & Suites, Denver, COLORADO »

    This is the first time I have stayed in this location. I like the people, very friendly, and helpful. Nice gym and indoor pool. Big breakfast area and easy to use business center/printers (thanks!). The location is right off the main street and close to the airport (I was also 10 minutes away from my business meetings).

    3
    « Not up to usual Best Western standards »

    It is used, above all, obviously, by most people coming in to or leaving Denver Airport; and there are several nearby alternative hotels. The design and construction of this building are not up to normal Best Western standards. The staff, on arrival and departure, were competent but did not give the impression of being committed to their job. I had a couple of minor problems in one short overnight stay. The coffee-maker in the room did not work; and the breakfast area in the morning was too small for the peak-time rush. The standard of the breakfast food is very poor. Overall, it was not disastrous; but not up to BW standards.

    4
    « VERY good check-in experience and convenient location to airport. »

    We ended up with a king room with a spacious bathroom designed for persons with disabilities. Some people don't want a room with those facilities but we appreciate the extra space and ease of use. This is a nice, very clean hotel in a cluster of "airport" hotels. The young woman who checked us in was friendly and professional - it was, in fact, the smoothest check-in we had during a 2-week trip to CO. There is a rather extensive complimentary breakfast that was pretty tasty as "free" breakfasts go. It's about a 15 minute drive to the airport, maybe a little longer if traffic is bad. The only downside is that parking can be tough - there are a lot of hotels in a small space and parking spaces are at a premium; some hotels require a dashboard permit and have threatening signs aimed at cars from other hotels. It was NOT an inexpensive room, but you pay for convenience. Overall, we'd stay there again without hesitation.

    5
    « best weatren »

    my first trip In 15 yrs very happy with service people staff most helpful transportation was exellent and timely looking forward to my next stay in the next year do not know else I can say wish they had transport to and fro train station without first going to Denver International Air Port

    3
    « Not hugely impressed but staff made a difference »

    When we got our room we were puzzled by an intermittent but annoying rumbling sound. Upon investigation I realised that we had the room directly above the two pairs of automatic front doors. We didn't want to listen to that through the night (people come and go at all hours in airport hotel). The young lady at reception was very helpful when we asked to be moved, so we were relocated to a fairly ordinary room on ground floor which is what they had available. At least it was quiet?? The staff here were very busy but very pleasant and helpful at all times during our stay, well done!

    3
    « Strange that the comforters did not match each other in the room. »

    I thought the decor was strange. One comforter was plain and one was quilted. Looked odd. But the beds were good. The room was not completely clean, there were papers on floor that I picked up. And the second day the internet and TV went off and I reported it at 10 AM and it was still off when we left at 2PM. They never tired to fix it. They did let us have a late check out at 2. I never did understand what the PLUS stood for. There is nothing Plus about it. It was a great location to the airport and it was very quiet. The staff does not speak English so it was hard to communicate that our room was not made up that they gave us and they were cleaning it still. She did not understand they gave us the room before she got to it. So we just went to the desk an asked for a new one. No big deal. I think they should try to help them know some English. I think they are understaffed and that is what the problem was. The first staff check in person was so nice and helpful and I appreciated that.

  • 1
    « Not impressed at all »

    Check into hotel to find out I have to pay for parking, the wifi is broken down so no internet access, and to top it all off the hot tub is also out of order!!! Since this is a business related trip not having internet access is A REAL BIG DEAL. I CANT DO THE WORK I NEED TO DO NOR CAN I SIT IN THE HOT TUB TO RELAX!!! And I have to pay to park my car here...... All I can say at this point is I will not be back and give this establishment my business. Then I cut my finger on the thermostat because it has no cover!

    3
    « Clean room but service needs improvement »

    We were a late check-in so not surprised we had to park on a back dead-end street. The room was clean and comfy but trying to find staff was next to impossible! In the morning there was no front desk clerk (sign said she stepped away) - I waited 20 minutes then gave up. The breakfast was completely depleted (no cutlery, no coffee, no bacon or sausage, a few sad muffins) at 8 am and no one in sight to refill anything. If you don't care about breakfast and don't have any needs/requests then this hotel is fine.

    5
    « GREAT ROOMS »

    Stayed at the BW Plus Denver International Airport Inn & Suites this hotel is very near restaurants plus you plenty of selections to choose from. The BW is also near the airport. and they offer shuttle service to the airport. Our family had 2 suites very comfortable and spacious to accommodate all of us. The breakfast was great!

    2
    « Dirty »

    This is not a good hotel. The carpets in the hallway were gross, the chair in the room had a big stain in the middle and the shower had no water pressure. It felt very seedy. The highlight was the breakfast. The bacon the served was very crispy , the way I like it. I won't be back to this hotel. It's a little to rough.

    1
    « Dissappointed »

    We received a call the day we were to check in that the hotel had flooded, but they had set us up in a nearby hotel. We double checked the fact that it was a suite because we had 6 people. When we arrived it was not a suite and no other rooms were available. Neither hotel could accommodate us. The customer service was horrendous. So it cost us double the toll fees because no hotel near DIA had rooms and also cost us parking because we had planned to use the park and fly option through Best Western. We didn't even get a simple apology, just an "oh well things happen" We will never stay here!

    5
    « Overnight Stay »

    At the last minute my son and I needed a hotel room late in the evening and everything was smooth going with Best Western. The service was excellent, easy to make the reservation and check in and check out.

    3
    « Nice room, problems with breakfast »

    Stayed here 2 nights before flying home. Room nice and large. Staff was helpful when we arrived. We needed an airport shuttle so we registered a day before which is a must. We had a challenge finding parking for the rental car. Pool was cool and enjoyable. Breakfast was packed and messy. We arrived before 8:30 and there was no eggs, bacon or sausage. They started cleaning up at 8:45 and removing food even though breakfast wasn't over until 9. We never got eggs because they didn't refill them. If breakfast goes until 9, then you need to have it stocked until then. Manager was on a call and would not talk to us.

    4
    « Ver Good »

    Typical Best Western hotel, which is a good thing. The staff was welcoming and the room was clean. We were a little late for breakfast but it seemed good. The shuttle was a godsend and was on time to pick us up from the airport and to brimg us back to catch the car rental shuttle. All in all, it was a good decent place.

    5
    « Great Overnight Stay »

    Very accommodating, with transpiration service to the airport running two and from a total of 4 times an hour. Bed was fine but not great, room was quiet. Hospitality at 4 am was remarkable as they put out cold pastries, fruit and coffee for the early plane-catchers! I didn't expect that and it was appreciated as we couldn't take advantage of the free breakfast.

    3
    « Decent- Did the Job »

    Overall it was a decent stay- Free shuttle from the airport which was nice.couple of minor issues which were all corrected quickly. We reserved two rooms as we were on family vacation. One of the keys for one rooms kept sticking and wouldn't open the door. They had to issue new keys 2 times. The wifi was spotty which is not an overnight fix but hopefully management knows. The rooms were clean and the AC was great ( it was super hot) The price was reasonable and having the expectation that its not a 5 star resort it was a fine stay and did the job! Stayed two nights.

  • 5
    « Denver trip »

    Great hotel and staff,Helped with early check in when we arrived early only problem was don't seem to be enough parking for this property .but looks like the other motels also have this problem We will use again

    4
    « Quiet, Clean, & Friendly Staff »

    This was an overnight after a long day of flying. We were greeting with a smile by a friendly receptionist. Our room was clean, tidy, and quiet. The hallways and public areas seemed clean and well-kept as well. We would definitely return to this hotel again. I will admit that the park was very tight...and not much of it...

    4
    « Hard to find parking »

    Everything is good but the lot always full. May be it's because of the park and fly .10 mins away from Denver International Airport.That's the most good thing to stay there for early flight. The Wifi is kind of slow.

    2
    « Average accommodations, overpriced »

    Had a suite which was very unimpressive for the price. Hotel feels older, in need of updating. Had to ask front desk for sheets for the sofa bed, but they had no pillows. Free breakfast was typical low-budget stuff (powdered eggs, a sausage option, a couple cereals, etc). Parking was atrocious, with far too few spaces, forcing many to park down the street. Only plus is close proximity to Denver airport. Would look for other nearby hotel options next time.

    5
    « Mountain Theraphy »

    Location Location !! We were greeted with friendliness and prompt service. Grounds were kept and felt secure. A good nights rest was fulfilled. Shuttle service was utilized. Appreciated an explanation on where to go for our airport experience by our driver.

    5
    « Great! »

    We had no issues for was great location, hotel and service. Shuttle took us to the airport and was there when we returned (as was our car). Friendly staff. Room was a good size. Great price. Was wonderful getting to leave our car while we traveled.

    3
    « Stop over »

    Very average hotel. Nothing to particularly complain about. Reasonably comfortable sofa bed and okay sized room, if a bit dated. It was clean and tidy, even if hotel reception was a little worn and untidy, lot of guests there. Air conditioner noisy and could hear noise from other rooms during night. Pool was dirty and again untidy, therefore did not allow kids to go to it (pool is small). Only one on reception who was a bit overworked, but was perfectly accommodating when finally got attention. Overall if need hotel close to airport for flight, then okay. Wouldn't recommend for any other reason.

    4
    « Out of town visit »

    this hotel was perfect for our visit. The room was very clean and had everything we needed, refrigerator, microwave, coffee machine and coffee. I even had time to get into the Jacuzzi at the end of the day. I also liked it because it is very close to the Airport.

    4
    « Great place to stay »

    I was looking for a hotel that had hot tubs in the suites. Couldn't find a better a place. On top of that they pool and jacuzzi is open 24hrs. How cool is that. No need to rush to swim before 10pm. Very nice friendly and clean

    1
    « Worst hotel I've ever been too. »

    Where to start... I flew into Denver and when booking my hotel I requested to check in early, even if I had to pay more since I was landing,so early. I walked into the hotel lobby and before I say anything the front desk girl Jamie puts her hand up and says "WERE SOLD OUT". I go... "let's start over... i'm ____ and are here to check in." Jamie was very confused why I was there at 10am when check in is at 3pm. I explained to her to look up my reservation and she just said "well it doesn't matter, we don't have any rooms ready". I asked Jamie what I was suppose to do, even though on my confirmation it said I was to check in early... she just said "I don't know... " I got really mad and decided to check out other hotels (like 10 of them within a few min walk). Unfortunately all were sold out. I got some food and came back and was able to check in with someone else. The room was very old and dated and dingy. The towels in the bathroom had stains on them and so did 2 of the 5 pillows. Went to take a shower and the shower would only spray at 1/2 power. I called the front desk and was told there was nothing they could do and they were sold out and couldn't move me. The next morning around 8am I get a knock on the door. It was housekeeping to clean my room... I was confused since I had a "do not disturb" sign on my door. I asked the maid what she needed and she seemed confused. She said "oh your not checked out yet??" I advised her that check out was at Noon. There is so many better hotels, literally steps away... just stay elsewhere.

  • 5
    « Excellent »

    I had a excellent experience at this Best Western Plus Inn. The staff was 100 percent accommodating. Very pleasant and knowable staff. They went far out of the way to help a disabled customer have a outstanding experience. They provided everything I needed.

    3
    « Just poor »

    Great staff! Clean rooms. Unfortunately that's about all that was good. Pool and spa was nowhere near clean. Got invaded by a party of kids had to move to another room to get away from the noise at 9:00 o'clock. In room hot tub took forever o fill and the on off switch worked intermittently. Bathroom door had been patched and painted instead of replaced. This is supposed to be a place for business people traveling but the wifi kept cutting out. I am a fan of the chain, usually try to find a BWplus..but this one is just poor. Too many better choices nearby.

    4
    « Good Airport Location »

    This was the last night of our trip to Colorado/Utah and we were flying out early the next day, so we booked this hotel based on proximity to the airport. We found it to be a nice facility that was reasonably priced.

    5
    « Great staff »

    I arrived at the hotel before noon and knew I was early, but I asked the front office clerk, if there were are my reserved room was available. I was exhausted but tried not to show it. She checked and said it wasn't, but promised she would work with the housekeeping people. After dealing with some other guests, she left the desk to personally check on some rooms and came back with an offer of another room. Even offered to cut the rate a few bucks. I was so pleased, and can't say thanks enough, except through this review. Also, I left very early on the shuttle to the airport (5:30 am), but the morning clerk made a point of having food and drink available for the early travelers. It was Fourth of July, and he kept a nice attitude for a bunch of sleepy early risers. Thanks to all of you.

    3
    « Below average Best Western »

    For a Best Western "Plus", this hotel fell below the quality expected. It was very hard to find any parking, the shower was very outdated with poor pressure, the only Ice machine is on third floor, Front Desk wake-up call service just hung up on me, and the TV and remote is very poor quality, not state-of-the-art. I stay at many Best Westerns, and this one should not be at the "Plus" level.

    2
    « Airport Hotel »

    It is what it says, nothing special to be honest, rooms old and tired, carpet ripped, no wardrobe just a curtain and very dark. Bathroom small and old. No quilt cover on bed just quilt on top of sheet, very odd. Linen was clean but looked very creased and not pressed. Wifi was good but phone signal horrible. Pool look green so didn't try it. Breakfast was pretty standard but chaotic, lady unpacking the delivery and hence most items were empty with people constantly asking her to top up. Very good location for airport. Night staff seemed to look out of place , wasn't sure if he worked there or not.

    2
    « Average to Poor »

    Called the hotel earlier in the day to inform them of our late flight arrival and to make certain the hotel shuttle was running 24 hours. Was not informed that the shuttle only comes to one side of the airport instead of making a loop around the airport. Waited 45 minutes before getting that information. When checking in, only room left was a king and sofa bed for my husband and 2 teens. 3 months earlier had booked a 2 queen bed room. Given linens by front desk to make up the sofa bed, ourselves. Overall not a good experience. Only positive was the front desk clerk (gentlemen), who was very nice.

    4
    « vending machines »

    Although the price of a soft drink in a vending machine at a hotel is usually higher than at a store. no vending machines and 3 dollars for a bottled coke is beyond any hotel I've ever stayed at. I understand that some distributors raise their prices due to lack of sales, etc. But no vending machines and hence pushing guests to the 7-11 next door seems self deprecating to me.

    2
    « Would not stay here again »

    Our room did not meet our expectations....there was urine on the toilet seat so apparently it had not been cleaned...thank goodness we had our own Clorox wipes!The carpet was torn and the shower rod was coming out of the wall on one end. The floor squeaked and the room just felt dirty. The front desk attendant was outside smoking with other people when we checked out. I am glad we were only there one night and will not stay there again.

    4
    « Decent for a night's stay »

    No frills stay, ok for a night. However, the lady at the counter forgot my request for a shuttle the following morning. Fortunately, the man on duty the next day was able to get me a spot on the desired shuttle. Phew! Be sure to come down early to double-check!

  • 4
    « Helpful staff »

    The staff were all very helpful and friendly. Ask about parking when you arrive and be sure not to park across the street. The people across the street at the red lion Inn are horrible!!!! Never stay there! The ladies at the front desk, the sales manager, and the general manager all went out of their way to help me.

    3
    « Not a Plus »

    This was a Best Western Plus, but it in no way was better than a Best Western. The bathroom was separated into two areas- the toilet and shower with a door, the sink without one. The shower curtain did not cover the whole tub. The room looked like it needed a lot of work. The closet was covered with a drape. The bed had pillows too small for a king bed. Breakfast would have been good but several items were delivered late. We finished our breakfast at 8 am and then they put bananas out, for example.

    1
    « Billed for a day we didn't even stay »

    Don't take this hotels verbal agreements for anything. Our softball team had booked a block a rooms for a day longer than my daughter was going to be there and we were told by the front desk that they would remove the last night, but after we checked out and got a receipt that accurately reflected the proper stay, the hotel billed my credit card for the additional night. Also seemed very overpriced for the quality of the hotel and the breakfast was was poorly managed. I would not recommend this property and personally will avoid Best Westerns whenever possible.

    3
    « A quick overnight from the airport- shuttle disappointment »

    Our flight got into the Denver Airport at around 1030pm. We got our luggage and made our way up to catch the shuttle. We found a kiosk phone that had a direct line to the hotel. After three phone calls where it kept looping back to the hotel front desk with no answer, we went out to Island 3 where all of the hotel shuttles were. After waiting 30min with no BW shuttle but seeing every other hotel shuttle, we tried calling again and there was no answer. I got in touch with someone from reservations and tried to explain the situation and he tried to assist by calling the hotel. He told me that I was supposed to be at Island 3 and the shuttle should be there every 30min at quarter to and quarter after the hour. We waited again and still no shuttle. We called back and finally someone answered. He said you have to go outside of door 512 and to Island 3. So we made our way back into the airport in search of this door. Turns out its at the West Terminal- keep this in mind for those who don't know the airport. So we catch the shuttle and make it to the hotel at about 1230am. We get checked in and the front desk person apologized as he was the one who had spoken to the reservations person and had just gotten on shift so was sure why there had been no answer before. Our room- no issues. We only had a few hours of sleep so not much to say. There's a fridge and microwave. Bed is comfy. We got up in the morning and made it to breakfast. It was good. Hot items included scrambled eggs, bacon, sausage. There was yogurt, bagels, English muffins, pastries, coffee/tea, granola, oatmeal and a couple pieces of fruit left. We had put our name down the night before to catch the shuttle back to the airport at 9am, so there were no issues that morning. The shuttle bus driver was really friendly. Overall, an average hotel for the price. Just look out for the shuttle issues as it can be pretty disheartening after a long day of travel.

    3
    « Limited parking »

    Stayed here after late flight from Europe. Finding a parking space after 10:00 was a nightmare. Front desk clerk was very friendly and helpful when we checked in but the young guy who manned the desk in the morning was very snotty and rude. Just before we arrived at the breakfast room, some woman had just loaded up two plates full of sausages and eggs, leaving none for anyone else. Coffee urn had run dry and someone asked the young man if it could be re-filled and he replied (under his breath) that the breakfast WAS complimentary, after all. Ha - not free, included in the price of the room more like it. Anyway, probably wouldn't stay here again, if for nothing else, the parking situation.

    4
    « Not as close to airport as you might think »

    I booked here because it's marketed as close to the airport. It's not that close. It'll take me at least 20 minutes to get to the rental return from here. Other then that not very many restaurant near by either. Hotel is nice. Clean. Staff friendly.

    3
    « Not Bad, Not Great »

    I stayed at the hotel for one night as the hotel is less than 10 minutes from the airport and I had an early flight the next morning. The hotel is old and a bit worn out, definitely in need of an update, The parking situation was terrible, I pulled up to check in an there was no place to park anywhere near the entrance to the hotel, When I asked, I was told to park in the back of the hotel--not convenient after a week long vacation and a lot of luggage to take to the room. The check in staff were very friendly and helpful. I returned my rental car the night before my flight and the staff arranged for complimentary transportation to the airport the next morning. I did have to take a shuttle much earlier than necessary as all the later shuttles were full so call ahead and make your arrangements as soon as you can. The rooms had a very odd layout and were in need of an overall update. Same with the hallways as the carpets were stained and walls scratched. Considering the place was near capacity, it was very quiet. I would stay again only for another short stay.

    3
    « One night stopover »

    Hotel good, transport shocking - over an hour waiting for hotel bus which was small and scruffy, cramped with people sitting on each others laps as not enough seats. Overall fairly satisfied, We only needed an overnight stay in order to catch a connecting flight early in the morning at Denver I A

    3
    « Marginal at best »

    We stayed one night during a layover. It was one of the most inexpensive options with queen beds. The hotel was quiet, checkin was good, but the linens were not clean. Bath was worn (caulking around tub). An OK stay.

    4
    « Good Hotel with free Shuttle to Airport »

    We pre booked a standard room with 2 beds at the end of our vacation and when we went to reception the lady there was friendly and efficient and gave us our keys. When we got to the room we found we had been upgraded to a suite but the maid hadn't quite finished the room. We waited 30 minutes and as we had to drop the rental back that afternoon we asked reception if the cleaning would be finished soon. She immediately apologised and gave us a new room. This room was as originally ordered but that was OK. When we got back from the rental company she stopped us, apologised as she had put us back into a normal room and refunded us about 20% of the fee. WOW. SERVICE! Anyway the room had Fridge, Phone, Microwave and T.V. Good room, clean and tidy. The only let down was the staff at Breakfast who were slow to refill the trays. There was no Gluten free cereal but there was yoghurts and eggs so no problem. Shuttle runs every 30 minutes and we dropped the rental off the day before we left Denver but they still happily picked us up and took us no problem.

  • 3
    « Close to the airport so it's OK for one night...ONLY! »

    PROS: We were greeted warmly at the check-in counter by Jeremiah who is, without question, one of the nicest people I have ever encountered at a hotel. He actually smiled and seemed to like his job! I was impressed with the entire front desk staff! The room looked exactly like the on-line pictures?also often times very rare! The hotel runs LOTS of shuttles all around the area, so if you are here without transportation, you are not stuck in your room! The room was mostly clean, and the bed was very comfortable. The location is very close to the airport, and convenient for that use. CONS: This is a park and fly hotel, so there is NO PARKING! I cannot understand why the hotel management would not assign a designated area for people to park and fly. That would free up some parking for the people who are staying at the hotel, and walking in during rainfall. The room was terribly lit. Very dark and depressing. I suppose they save a few pennies that way, but I absolutely cannot stand it. A light near the microwave/refrigerator area would have been a nice, much needed addition. The room was not clean. I found a grey sweatshirt behind the chair! The light over the sink area was entirely inadequate for my wife to put on her makeup. The bathroom could use some attention. The toilet is too low for nearly anyone to use it comfortably. I am short at 5' 7?, and the stool was too low for me. Anyone over 6 feet tall would feel they are squatting on a soup can! I also thought it was unfortunate that the bathroom fan did not work. There is no possible way that housekeeping should have missed the fact that the fan did not operate. There is only one switch to operate both the fan and light, and so there is no way it should have been overlooked. The refrigerator is a tiny, college dorm-room sized fridge, with a typically useless freezer. The most egregious oversight for me is the fact that the wireless ?security? is simply the hotel's phone number!!! I am sure no hacker would ever think to try that! Come on Best Western?at least pretend to care about your guest's cyber-security. I would recommend this hotel for a one-night stay only. The darkness of the room wore on me over a four day stay.

    4
    « Last night of a long journey »

    From check in through the stay I've got to say there were a few disappointments . But read all way through, it's not all bad. Proximity to airport , excellent Price fair. Within walking distance to dining, handy not having to get back in the car, Front desk staff plenty friendly, but I had to ask where's best place to park, no explanation about check out, shuttle, Continental breakfast, pool, a map on where our room would be , etc Property seems a little dated, no stopper in the tub. Bed is very comfy, water pressure good, plenty of hot water, AC is exceptional. Fridg, microwave, iron, all good amenities. Two mirrors for 2 ladies to do hair and makeup, that's a huge plus. I would stay here again and recommend.

    4
    « nice hotel »

    Parking was limited, there are several hotels in a complex and parking minimal, lots of people parked in the street. Breakfast was standard, coffee, juice, muffins, fruit. The beds were comfortable, the pillows were not.

    4
    « Nice Hotel »

    Very convenient to airport, A shuttle is available. The room was spacious and very comfortable. Regrettably, there are very few restaurants in the immediate area. Also, the hotel does not offer breakfast until 6 AM. Thus, if you have a flight before 9 AM. forget about having breakfast at the hotel. Nothing was available! How can a hotel call itself an airport hotel and not offer breakfast until 6 AM?????

    3
    « Bad Breakfast Spoiled It »

    I stay at Best Western Plus often. The amenities are always adequate and the properties are fresh and comfortable. This is a good airport hotel but during my stay the breakfast, which is included, was awful. Front desk staff was very helpful. Service directed to me, individually, was excellent. Breakfast was not.

    5
    « Accomadating and clean »

    Check in was fast and professional. The staff person was attentive and patient. The hotel is very convenient and close to airport. The airport shuttle is very helpful and the staff was good about staying in contact about our 3:30 a.m. shuttle with a reminder call twenty minutes before it left. The staff person was on hand and tuned in to all of us who were boarding the predawn shuttle, so not missing in action, very available to us all. He also handed us all a granola bar and water bottle which was a very welcomed early morning surprise.Room was clean and comfortable and hotel is well kept for the price!

    2
    « Nice room and front desk staff, but parking and breakfast are terrible »

    We stayed overnight at the Best Western because of it's proximity to the airport and the reasonable price. Our room was really great - nicely decorated and clean. The front desk clerk that checked us in was very funny and helpful. As far as parking your car overnight - forget it. They let folks park in their lot while they are out of town, which means there no place - I mean NO PLACE TO PARK. We parked on the street and were lucky enough to find a place fairly close to the building. The hotel is located near a half-dozen hotels, so good luck finding anyplace to park. Why can't they designate parking spots away from the front door for the folks out of town, and let the rest of us park in the same zip code? The breakfast on Saturday morning was terrible. They were out of food, even coffee. When I brought it up to the morning desk clerked, she just shrugged and blew me off. She didn't even look up from the papers she was shuffling. Super rude. They should staff better for weekend mornings, or don't advertise their free breakfast (because there really wasn't any food available).

    5
    « Nice hotel »

    this hotel is very nice. The hot tub and the pool is open 24hrs and the front desk is just wonderful I think her name is Meghan, really made us feel welcome and made us like we just walked in somewhere where everyone knew us. We will miss breakfast in the morning because of our flight but they have bags made up to go with yogurt and different breakfast things in it. We will be staying in this hotel our next trip into Denver complementary coffee and juices in the lobby very nice set up

    5
    « Denver Airport »

    This was my second time to stay here at the motel. I was just as pleased with my stay this time as I was the first time. The staff were friendly and accommodating, and offered me an upgrade for my Platinum status. I got a room with a whirlpool tub. It was great and relaxing! The breakfast was good. I will be returning to this motel the next time around.

    4
    « Solid airport hotel that does the basics very well »

    My wife and I were flying to the east coast out of DIA. We needed a hotel where we could leave our car for several days while we traveled. Really, when I need a hotel for a night either before or after a flight, I don't need anything fancy, I just need someplace that is clean, has a good shower, and a comfortable bed. The Best Western at DIA had all of that. They did the basics very well. Clean room. Excellent shower. Reliable, easy to understand shuttle service to and from DIA. I read some of the reviews regarding the staff and found them to be extremely helpful and courteous -- any rude behavior I saw came from guests who wanted ridiculous and impossible things. A little kindness and respect toward staff goes a long way, and it seems to be especially true here. Everyone I interacted with was professional and really pleasant. I was also impressed by the breakfast options. I wasn't expecting all that they had and was nicely surprised. If you need other meals, there are a few restaurants within walking distance and even more if you're willing to drive 2-5 minutes. Overall, a great experience.

  • 3
    « Try another hotel...there are many to choose from »

    We were flying out of Denver early so we decided to stay at the Best Western near the airport so that it would be an easy start. Parking was difficult...we were able to squeeze in to a space as someone was leaving. The wifi was so slow I couldn't use it. I called down to the front desk and they explained that there were two connections to choose from and that I should "choose the other one". Neither one was fast...I couldn't even check my emails. You would not be able to conduct business or stream. The room was not clean. The closet was never opened to be vacuumed and there were candy wrappers and popcorn on the floor inside. The is a strict no smoking policy yet I found a half smoked joint in the window sill. It obviously had dropped in there and the person that dropped it was not able to get it out. There it stayed. I bet it is still there. I've stayed in Best Westerns many times...this one did not live up to their reputation. I would go elsewhere as there are many hotels to choose from near the airport.

    2
    « All right for the price »

    Stayed here before our flight out of Denver after a terrible vacation. We were exhausted and glad to be near the airport and our toddler stayed comfortably with us in this room. Pretty sure we could have stayed in a barn that night and we would have slept like babies, but our only complaint is that the mattress had about a half-dozen blood stains on it that were nickel sized diameter or larger. While it was clear that they had been there for some time, it was gross to be able to see the bloodstains through the clean sheets. We had nowhere else to stay and our toddler was on his very last legs, so changing rooms wasn't an option either. We asked for an extra sheet set and layered it over the stained part of the bed. Hotel management: mattress covers are a must!

    4
    « Great stay »

    Stayed here the night before my flight. Great location for catching a flight but parking does get filled in the evening. They have a shuttle to the airport available as well. Room was nice, clean and spacious. I didn't used the pool but you could see it was a bit green. It is a non smoking property of all types.?? Breakfast was good but the orange juice machine needs attention both juices where warm.

    4
    « Overall, very nice »

    The room/small suite was very clean with adequate amenities. Breakfast was okay. Desk staff was mostly good except for one woman on day of check out who was really put out with me for asking for a simple letter to be mailed. I needed a stamp and offered her $5.00 to mail a simple first class letter. She finally she would do it but who knows; her attitude was not good.

    3
    « New but Understaffed »

    Clean and nice. Spa was almost warm, room not stocked with basic items. Staff was helpful when you could find them. Very pleasant but very understaffed. All around disappointing. Get ready for small rooms/small bathrooms. Close to airport but no jet noise.

    4
    « Great for catching a flight »

    Not spectacular, but very good for getting on an airplane. Friendly staff, took the time to explain airport workings. Inexpensive, convenient. Parking was OK, Villiage Inn 300 yards away for food. I would stay there again

    3
    « Average room »

    The room was average. Closet door was a curtain. Small bathroom. Front desk staff night manager, Andrew was rude and argumentative. The shuttle is unreliable. I've stayed at the Holiday Inn Express, Hilton Garden Inn, Red Lion, and Quality Inn out here on Tower Road many times before and decided to try Best Western Plus. Never again, the other hotels offer much more pleasant staffing and rooms.

    3
    « Clean with Comfy Bed »

    This Best Western has big suites with comfortable beds. The decor is dark with little lighting offered in the room. The breakfast area was cheerful with the usual fare offered. The indoor pool, which was one of the considerations for selecting this hotel, was cold and the hot tub was in need of a good scrubbing.

    4
    « close to airport »

    This is one of several chains close to DIA. We chose to stay here the night before an early morning flight. They are very efficient at getting guests to and from the airport. This is a basic, clean, convenient place to spend a night. Not really a place for a vacation getaway.

    3
    « No wi-fi access »

    We were on a tight schedule, checking in late at night and leaving on an airport shuttle early in the morning. Didn't receive a wi-fi password on check-in and never got an answer when calling the desk the next morning (person outside smoking). Otherwise, nice room and close to the lobby. Bathroom a little run-down looking. Paid a daily charge for parking while on flight - hadn't seen that when booking.

  • 3
    « Great hotel with the worst parking in the state. »

    This best Western is wonderful. It is centrally located next to several other hotels offer spacious rooms are reasonable rates and includes a buffet breakfast. However, there is absolutely zero parking at any of the nearby hotels. The best western offers a pay and fly program so people use the hotel parking lot as extra airport parking, take flights and then leave their cars in the parking lot; so actual guest of the hotel have no parking. The staff offers no alternatives of where to park the cars for paid guest of the hotel and we were stuck driving around for 47 minutes in the middle of the night upon arrival trying to find a safe place for two single girls to walk in the dark back to their room. My room was clean it was spacious the bathroom was wonderful the breakfast was amazing but if you can't park anywhere to get into the hotel and safely leave your car you can enjoy any of the amenities I'm a best Western rewards member and I will pay more for a hotel that is not best Western then stay here and have no place for my car.

    4
    « Nice and clean, comfortable, but parking sucks! »

    We stayed the night before an early morning flight. Hotel was clean and comfortable. Although the guy next door apparently needed his TV on to sleep.. But the parking in this area sucks. These hotels allow a "Park n Fly" so people that are staying at the hotel, if they are lucky, may find a parking spot within walking distance. We had to park at the Holiday Inn Express across the street. You can park at either hotel to the side of the BW, but not across the street at the Red Lion. So for guests staying, parking is a major issue and I'm not sure I would do this option again. Or I'd stay somewhere else, maybe back up by I70 & Penya. But Tower Road hotels (some), have very limited parking because a lot of the cars are there because of the $8/day charge to leave the car. While the rate is better than parking at DIA parking lots, they should have a lot that is for this only and allow guests to have parking near the hotel.

    4
    « Took the grandkids to spend the night and swim. »

    Room was excellent, very clean, pool was a bit of a challenge for the little kids, the ladder into and out of the pool was very short and there are no walk in steps. Salt-water pool was very nice, little cool, but refreshing. The hot tub was small, but comfortable and ez for the kids to get in and out of. Convenient to local pubs and restaurants. Negatives: PARKING, although I found some every time I needed, it's a good case for help needed! Breakfast. Not near enough seats and tables for all the customers. I gave up trying to get to the breakfast buffet due to the line! Most folks appeared to be waiting for the hot waffle iron, but at six deep and no where to sit for our family of 5, decided to go out.

    5
    « Excellent choice with parking while flyiing »

    Excellent room, clean and comfortable. Easy access from major roads. Has rates for parking up to 14days with shuttle service to DIA. The WIFI works very well. All of the other amenities offered by all Best Westerns. Very good breakfast, was ready by 6 AM. The staff is friendly and helpful, knowledgeable of the area. Good restaurants for dinner nearby.

    5
    « Great stay! »

    The hotel had a great location to the Denver airport. We had a quick check-in. The person who checked us in was very polite and helpful. I don't remember his name. He gave us directions and made arrangements for us to have transportation to the airport the next morning.

    5
    « Denver trip »

    I stayed one night and found the room to be clean. The shower worked well and was updated. The coffee pot was a Keurig which we find a step above. The mattress was very comfortable. The noise level was also low. I wish hotels could find a way that the doors could not be slammed closed. There are a lot of inconsiderate people who allow the doors to slam behind them.

    1
    « Will NOT Stay here Again! »

    So many complaints that I have and I am usually not a complaining person. Arrived to room to find it wasn't ready! Had to wait outside the room for a few minutes until they were finished. Upon arriving I noticed that there was no vent fan in the bathroom, which makes for an unusually damp and moist bathroom after a shower! Also, the sheets were not completely clean! NO towels at the hot tub, the water fountain was not working as well as the phone to call the front desk to tell them there was no towels. The coffee maker had apparently not been touched as there was a dirty coffee filter inside where you pour the water!! This hotel needs some serious attention to detail in order to compete with some of the surrounding hotels!

    4
    « Acceptable »

    Very nice when you get into the hotel, recommend book online, felt telephone staff were abrupt. No parking places usually, had to park down the street, on the street. Room was very comfortable & large. The bed was extremely soft & comfortable.

    2
    « NO PARKING! »

    Will not stay there again. Parking lot was full when we checked in at 3:30 PM. Had to park on the street. Was lucky to find a place to park and was afraid to go out to dinner and chance losing the spot. Hotel made no effort to control parking and didn't even ask for the tag number. Room was OK, breakfast was good and shuttle service was on time so OK if you don't have a car but avoid the whole complex of motels if you do. WiFi was weak but worked better if you got closer to the hall.

    2
    « Check bedding and Towels »

    The bedding was for the pullout bed was filthy. Had huge brown stains. The top sheet on one of the beds was pushed down to the bottom of the bed BEFORE we got in it. The top cover of the other queen bed was missing. They did not give us any towels. It was really fun noticing this AFTER I got out of the shower. Old food left under the Pullout. The reservation was made in advance so it isn't like they didn't have time to prepare the room for us. When these issues were reported we got the head nod and "That is interesting, we will have to look into this"

  • 5
    « Great Price - Wonderful room. »

    We stayed for three nights at the BW at DIA. It was a very good Best Western Plus property. As longtime BW members, we were upgraded to a suite facing the airport. Upon check-in we were welcomed by Jerimiah. He checked us in and provided a quick overview of the hotel and the local parking options. Our room was clean and fresh. Apparently, one of the the last guests in our room was a marijuana tourist. They left unused lighters behind from an organic grower. The lighters were hidden between the couch and wall. They fell out when I sat down. I passed them to the front desk team. That was rather amusing. :-). We had come to Denver for the Nine Health Fair. It was worth the drive from Idaho. Details: Clean pool and hot tub Exercise equipment breakfast was included with eggs and meat Snacks and liquids are available at the front desk. Thick towels and quality toiletries. Coffee pot and wet bar in the suite. The back of the couch was very, very firm. The BW is located near a Days Inn, Holiday Inn and Red lion. Parking can be a challenge. It is shared between the Days Inn, BW and Holiday Inn. A lot of cars are left behind by airline travelers. There are several restaurants located nearby. We are sure we will return to this hotel when in Denver.

    5
    « Outstanding Value and a great spot. »

    This is close to the airport, has free parking and WiFi - great breakfast - awesome staff! Well worth a visit. GPS gets a little confused - this hotel is being the Holiday Inn. Beds were great and it is a new hotel.

    3
    « Just a hotel. »

    A fight to find parking. Show up early for breakfast or deal with not finding a place to sit and eat or get any fresh fruit. Its a pretty average hotel for the rating and price. Shower was good and hot. Pillows on the king size bed looked pretty funny though being these little half sized pillows and having 4 of them. (Seriously, pillow was about the same size of my head.) The pro to this hotel is that it is close to the airport and has some consistent shuttle service for it.

    5
    « Convenient to Denver Airport »

    The staff was very friendly; the bed was comfortable; the wake-up call was right on time; the location is very close to Denver Airport; we made our 5:30am flight with ease. The a/c unit initially did not seem to cool, but the maintenance person checked it out within 30 minutes of our call, and we had no further problems.

    2
    « Not Impressed »

    Quick one night stay and was not impressed with the beds. Might as well just have laid on a cardboard box. Floors were squeaky every time you walk across the floor it would wake someone up. Close to the airport and free shuttle to the airport was nice. No vending machines, expensive selection next to the front desk, take a few steps and save yourself some money and go to the 7-11 in the parking lot nearby.

    4
    « Good for DIA Travel »

    We stayed here for 1 night before our last vacation since we had a very early flight the next morning. When I checked in, the staff was great! While I had accidently booked a handicap accessible room via hotels.com although we didn't need that type of room, he (Jeremiah, possibly was his name?) was able to change us to a regular room. The hotel smelled clean and the room was nice & clean, with a comfy bed and good shower water pressure. We didn't use their pool or get to check out their breakfast but those things were offered. We did use their gym which was small but was fine for what we needed. I also was expecting to have to pay for parking, but we weren't charged which was an added bonus. The check-out staff in the early morning was also great even though another customer had tried to cause some hate & discontent. Overall this is a good stay for the money, especially if you're traveling to/from the airport.

    2
    « Not the greatest »

    I love Best Westerns. I feel very loyal to them, but this is one I will not be staying at again. The front desk was very nice, but it just wasn't your typical, good Best Western. It wasn't as clean and nice as I am use to. The main reason we did not have a good stay is because it was so loud. Our room was right next to the elevator and you could hear it everytime it went up and down. This is not good when you have an infant trying to sleep. I could also hear our next door neighbors very well. It was like the walls weren't thick enough. Also when someone started taking a shower early in the morning the water running through the pipes was so loud!

    3
    « Check in not the Best »

    This hotel does not recognize Gold Crown Diamond member. made reservation...requested ground floor...was given upper floor. It was late..counter person did not want to make the change. The best thing about this hotel is that it is close to the airport.

    4
    « Good »

    The hotel is very clean and quite Staff were very friendly and they checked me very fast Rooms were very very very clean like a 5 star hotel The hotel has airport shttle TO/FROM and it was very nice eventhough it was sharing with other hotels Everything was as expected Breakfast was below average

    4
    « good hotel »

    The staff was exceptional. Check in was fast and efficient. They went above and beyond to get us restaurant deals. The room was just fine. Nothing too fancy, but the place was clean, and the beds comfortable. The shuttle is great, the food is pretty good. Out flight was early, but breakfast was ready before 6 am. Pickup at the airport was quick as well. The hot tub and pool is open 24 hours. It was ok... A little dated but it did the job! This is a good value. Not fancy, but I slept through it...

  • 5
    « Nice hotel. »

    We stayed one night at this hotel after a late flight into Denver. Pick up by shuttle was on time. They stop at several hotels but was very easy and friendly driver. The check in was strange! Was never asked for id or verification of credit card. Front desk clerk didn't want to mess with computer when I said I had coupon for discount fro BW so gave me a discount on room which saved us money. I shared my concerns with management next morning and they were very professional and said my concerns would be addressed. Our ride came so I wasn't able to tell them the sheet needed replaced due to old stains. The sheet had been washed(I hope) but should not have been put back on a bed. The room was large. Bathroom clean. Wish there had been couple more towels but after trying to get ice did not go back and ask for more from night clerk. We did not have the breakfast so can't address that. Very clean and fresh hotel. The pool and exercise areas looked nice. As this was an unusual circumstance to stay over night we probably won't be back but not due to anything with the hotel. I would recommend this hotel. Hope the night clerk has improved or been replaced. I left sheet with stains on top of bed hoping the maid would see and not use again. I put it on floor that night and we did not use it to sleep.

    4
    « Good room no parking »

    Nice room for airport hotel. Upgraded to suite. You can leave car for up to 2 weeks with 1 night stay problem is hard to find parking spot. No hangers or tv listing in the room. Stayed here several times shuttle is always prompt. Good access to airport.

    4
    « very good airport hotel! »

    Have already booked next stay at this reasonably-priced airport hotel in convenient location with comfy bed and indoor pool. Free airport shuttle, breakfast and wifi make this a bargain at this clean and convenient hotel!

    4
    « Good price, clean room, great service. »

    We stayed here during the recent blizzard in Denver. We were supposed to stay one night, but ended up staying two because of cancelled flights. The staff was very friendly and accommodating even though this was obviously a stressful time with many people unable to reach the hotel and many, many more stranded trying to find a place to stay. The room was clean and the bed comfortable, everything we expected. The breakfast was standard fare, pasties, a few hot items, etc. However, it is worth noting that the breakfast was much appreciated as it was nearly impossible to get anywhere because of the blizzard. I am sure this was the only food many people got that day. The location is great. The proximity to DIA with the shuttle makes it a great place to stay when flying. There is a restaurant right across the street at the Holiday Inn and a 7-11 a short walk in the opposite direction. Having these stores within a short walk was a blessing as if they were any farther no one would have been able to reach them in the weather. Not all the hotels on Tower Rd are as close or even within walking distance of restaurants and food. The price was good, lower than others in the area. Also, the Fly and Park rate was lower than most and included 14 days, whereas other only had 7 days for a similar price. However, it is worth noting that parking is a problem, and the lots seem to be excessively full. If you arrive late you may have a problem finding a place to park. I ended up on the street the first night and was not sure if I left my car for the 14 days it would be there when I came back. Since we ended up stranded I was able to grab one of the few spots vacated early in the morning by some brave soul, so I ended up not having to worry. Bottom line - I would stay here again.

    2
    « Noisy hotel with no parking »

    Noisy hotel with no parking. Do not stay at this hotel. The staff was nice, but the hotel product is sub-par. Took 20 minutes to find parking in the area. And was afraid I might get towed. There are many other hotel options in the area, so no need to book a reservation at this one.

    2
    « Breakfast not available »

    The cook did not show up for breakfast. There was dry cereal only. We had to leave early and go to the airport for breakfast. Therefore we weren't able to use the shuttle either. Overall it was a very poor experience.

    5
    « Thank you Best Western! »

    We stayed at this hotel the night of the recent March blizzard after staying the previous night at The Best Western's sister hotel the Day's Inn (next door). The Day's Inn was booked up, and it was made clear to us that we would have to find other accomodations, even though there was a blizzard. The Best Western welcomed us warmly. We luckily knew some people who had been able to extend their stay there, and we slept on the couch/floor of their room. The Best Western staff was awesome, and went out of their way to make us comfortable. They brought us extra sheets/blankets/towels. They set us up with two different wake up calls, along with two separate shuttles to the airport. I was able to sit in the breakfast room and get some business done over the complementary wifi. The room was clean and quiet. We will definitely stay there again. We would have been happy to pay extra to stay there that night, but for them, that was not even a consideration. Thank you Best Western!

    5
    « perfect end to long flight »

    not too long a ride from the airport via free shuttle :) very friendly and accommodating staff. great bed and shower! hot tub was a godsend! good wifi connection. wide variety of breakfast choices. room did need a little tlc like there was no light above the coffee making facilities and the phone in my room wouldn't dial out but, otherwise, wouldn't hesitate to stay again.

    3
    « Parking for airport makes it worth it »

    We wanted to stay the night prior to our flight near the airport, since we're more than 100 miles from there. We're Best Western Rewards members, so it was our first choice. It's decent for the price and breakfast, though never spectacular, is a big time-saver for us. It was great to be able to park there for our vacation for a flat rate and get a shuttle to the airport.

    4
    « Great Option for DEN Airport at Lower Cost »

    Needed a one-night stay as close as possible to DEN airport for early am departure next day. Was surprised at how expensive my regular chain hotels were ... all over $150. Saw this hotel as an option at a much more competitive price, but worried overall quality would be an issue. Actually no concern at all. Room was great. Very clean, everything in order, and staff were great. Only issue at check-in was the rate shown at check in was about $25 above what I reserved ... simply showed my resv confirmation and the price was corrected. Shuttle was great both directions. Had a king suite. Appreciated the fridge and microwave as I only wanted a light dinner so walked to the 7-11 about 1 block away and picked up some items. Could have gone over to the restaurant also nearby. (Btw, they give a coupon for a discount if you have dinner there - the Holiday Inn Express.) Overall a great stay and I would use again esp. at such competitive prices.

  • 3
    « OK for an overnight stay near DEN. This time BW messed up »

    I usually fly into DEN late, find a close place to stay for an early drive to the mountains. This time, I was to meet 2 other ski buddies, and chose a suite with 2 queens and a pull out sofa. When my 2 other buddies arrived before me, the receptionist told them that all they had was a regular room with 2 queen beds, and that Booking.com had not asked for a suite.I called Booking from my plane. before take off, and the agent, Sam, was extremely helpful and clearly said a suite had been ordered. He made arrangements at 2 other hotels, but my plane took off and I could not inform my buddies. When I arrived, my buddies had already moved into the room. The next day I talked to the manager, who reluctantly agreed that it was BW's fault and gave us a #20 discount. It didn't make up for not having a third bed and suite that we had clearly reserved. I've stayed at the Red Lion next door, which is quite similar, and the Country Inn, which was a little more, and maybe not even as clean ( at least our room that one time). I usually stay at Woolley's when I return from the mountains, and take advantage of happy hour, great breakfasts, and great comfort. The extra expense is worth the luxury.

    4
    « Comfy beds »

    Slept well here. The beds were comfortable and the hotel was pretty quiet even though it was pretty busy there. The hot tub was small but hot! A pool maintenance guy came in to service the pool and hot tub while we were in the pool; just myself and my daughter in the room at the time. He was very friendly and accommodating while we were swimming and he was attempting to accomplish his task.

    4
    « good comfort for short stay near airport »

    Was good value for money and very comfortable. We were traveling as a family and was convenient as starting and meeting point. Staff were every helpful to our needs. Highly recommended for those who would like a short stay near airport before traveling onwards

    4
    « Clean place to stay »

    Clean, comfy king sized bed, and it was located around everywhere we wanted to visit while there. Pet friendly so thats always a plus for me. The breakfast was really awesome the first morning we were there! Biscuits and gravy with eggs and plenty more. We are picky on our hotel breakfast and this didn't disappoint. Now the second morning did disappoint and thats all I'll say on that.

    5
    « Great stay »

    The hotel room was clean and well put together. Beds where very comfy though they need more pillows on the beds. The restroom was very clean and roomy. Close by to restaurants, the breakfast was very good. They serve scrambled egg, potatoes , and other good things.

    1
    « Worst Best Western experience I have ever had »

    We booked a room for 5 people. It had 2 queen beds and a pull out sofa. When we checked in there was not any linen for the pull out. When we called the front desk to request linen we were told to come to the front desk to pick it up. The linen should have already been in the room. They also advertised and wrote to us in an email before our arrival that they provided shuttle service from the airport to the hotel and back. We were staying only overnight for an AM departure the next day. The shuttle was later than advertised and actually covered 4 different hotels. The shuttle was not big enough to hold all of the people who were waiting for a ride. We got on but many did not. The email from the hotel also advised that the shuttle leaves every 30 minutes for the airport. Again they did not advise that it was "space available" and first come first serve. So with a late arrival at the hotel the shuttle was booked for the two best options, time wise, for our transport to the airport. We had to get a 5:30 AM shuttle even though our flight was not scheduled to leave until 8:30 AM and the shuttle drive is all of 15 minutes. And the free hot breakfast they also advertised, and another reason for booking this hotel, did not start service until 6 AM--so no breakfast!

    5
    « Clean »

    We were only here to sleep as we had an early morning flight out. The hotel was clean and updated. Comfortable beds. Coffee was brewed even though it was the middle of the night. The shuttle was on time and got us to the airport quickly. The shuttle only allots the hotel a certain number of passengers so make sure you reserve a spot early.

    4
    « Park and Fly »

    I needed a place where I could leave my car for a few days. The Park and Fly option made sense for me to be close to the airport and not worry about parking and getting an early flight. They allow up to 14 days free with a park and fly rate. The room was more expensive, but the parking made it worthwhile.

    5
    « Nice rooms »

    We had came here to stay to visit family and had a great experience clean room,comfortable beds and love having shuttle take us to the airport . Housekeeping were very friendly and helpful . They helped us take our luggage to room and welcomed us . I would definitely stay here again

    3
    « Room OK but several lapses in organization »

    We booked a room here before an early morning flight out of Denver International Airport. The room itself was OK, clean (except for a couple of hairs in the tub) and large enough to visit with family staying in another room. The wind did howl a bit through the window, not a big deal for us but some might be annoyed. Parking was tight but we found a spot. Drawbacks - the front desk staff did not know if our room was ready, when we arrived more than 1 hour after the hotel's 3PM check-in time. The printer in the business center did not work, odd for an airport hotel where guests need to print their boarding passes.

  • 4
    « Quick Trip to Dnever »

    Inexpensive place to stay near the Denver International airport. The location was behind the Red Lion Inn and at night, it was not easy to see from Tower Rd which was listed as its address. My daughter and I had a late night check-in (after 10 pm) and our room was held for us. The decor was well worn and needed an update but the room was clean and quiet. The full free breakfast was very good and offered a great deal of choice. The hotel had shuttle service to/from the airport available which we did not use but it is a useful service. The beds were comfortable. We only stayed one night but we were pleased with the value.

    5
    « Best value near DIA »

    I stayed after a long day of travel and was very pleased to find a premium room for the price of an ordinary room at other hotels. Great staff, excellent room. Extremely comfortable bed. Best Western PLUS Denver International Airport Inn and Suites will always be my first choice when I'm in Denver on business.

    5
    « Stay here »

    This was a great hotel. Good deal and nice staff. Shuttle to the airport was great and well organized. Hotel was clean. Location was perfect. I wish I could have stayed longer. Comfy bed. Great staff. Friendly people.

    3
    « Perfectly fine. »

    I had two different rooms. I changed after arrival because the heat appeared to be not working in the first room. The second room had a window that needed repair by maintenance, but the room was otherwise fine. This hotel is fine for a quick overnight stay if you get a good price. I would not choose to spend more time than necessary there.

    1
    « take it or leave it. »

    Never ever again. Not enough parking on property. Bathroom did not work. Staff told me we should stay in room because they would have to rent it to someone else. No maintenance people on staff, I was told. Never saw or spoke to a manager.

    5
    « GREAT VALUE FOR THE PRICE! »

    The night desk clerk was very, very helpful and very friendly. SHUTTLE SERVICE GUY WAS A LITTLE CRABBY AT 6AM. Excellent value for the price & close to the airport with free shuttle service. Good bed to get a short night of rest.

    5
    « great customer service »

    Very pleased with our stay! The receptionist Tara S. had great customer service and was very accommodating when our confirmed reservation was not in the system. My boyfriend was quick to become agitated but Tara was very understanding and found us another room. She even matched our previous price which we were very thankful for! The 24/7 shuttle service is also a huge bonus! We will definitely stay here again.

    3
    « Overall all good stay »

    Best western , was value for price. But not that good quality hotel i stay in my past experience. overall its good experience for one night stay. as i wanted to catch my flight next day. Good part is shuttle service and near by denver airport in colorado. Food quality would have been better. Room may be better.

    4
    « BW airport hotel, Denver »

    We like to stay at Best Westerns, and this hotel was very convenient with airport shuttle. Breakfast was included, and there were several restaurants in the area within walking distance. Abbie at the front desk was very helpful, and we enjoyed our short stay. Since Denver is quite a distance away, we would mainly recommend this hotel before or after a flight.

    4
    « Great Room Size »

    The room size was perfect for a party of three including a wheel chair. Close enough to the airport (as a visitor I did not realize how far from downtown Denver the airport was.) There was one issue concerning the person in the wheelchair, which is not applicable to others unless they have knee issues (the toilet was very close to the floor.)

  • 5
    « Over all, a good experience »

    The bed was hard, so sleep was not the best, but I got sleep. Staff was friendly and helpful. The breakfast selection is not huge, but totally sufficient. Diabetes narrows down my choices. Price seemed plenty, but in today's world, I guess respectable. AAA discount helped. Bottom line: I would stay here, again.

    4
    « Nice no frills hotel. Great breakfast. Super close to DIA. »

    We stayed here upon arriving to Denver to go skiing and for our flight out after driving down the mountains. (So we stayed in and out) The staff was great and the room was clean. I watched over our stay the staff dealing rude guests and they (the staff) were very professional. One other thing, if you get a King bed room you also get a fold-out single couch which is great for your child. You do not see that if you book online or in person. Ask for extra sheets and a pillow and a blanket when you check in. They are happy to give it to you. Best thing is the breakfast. It is well beyond a "continental breakfast" as you get eggs, sausage, bacon, and lots more. For myself and wife and child I would value the breakfast alone at $25.00. In the lobby they offer microwave meal and drinks as well if you get in late and the rooms have microwaves and coffee makers.

    3
    « You get what you pay for »

    Not that comfortable sofa bed for the kids. The pool was green. The hand tap fell off. The instructions weren't clear as to what side of the airport to exit to get the shuttle (go t the red side, not the blue side of the airport).

    2
    « dirty »

    we found hair in both beds, around tub/shower curtain area, and under the toilet seat. when walking thru the room in socks, my socks were covered in hair and other debris as if the floor had not been vacuumed for some time. The room was also short on linens and towels even though there was a personal welcome letter to the 4 of us registered to the room. front desk staff polite and attentive.

    3
    « Some good points ...some not so good »

    The hotel is very convenient (5miles) to the airport terminal in Denver..which is still within the airport complex (big airport). Immediate impressions were not good ...parking was impossible ...there are basically 4 hotels together and it is not obvious who owns which car park...I initially found a spot in the car park immediately opposite the front door of the hotel ,only to be informed by the person (after seeking advice) on reception that if I parked there I risked being towed. I then parked round the corner on a side road and proceeded worry about it for the rest of the night ...eventually getting up at 4am and moving the car to a "better" place. Room was very good and clean. Service at reception was friendly if basic ....but perfectly acceptable. Breakfast was disappointing...tables were not clean ...hot food was cold..coffee urns were empty until I asked the server to replace them...bread/biscuits were stale.. All in all ...not good. However I was in conversation with some other guests at the next table and they said that this was their 4th breakfast and that the previous 3 had been excellent...they suggested that a " usual " member of staff was missing that day. That may be so...... guess everyone is entitled to one bad day. Check out was simple and fast.

    1
    « Not as advertised »

    We reserved the King Suite, on-line it shows a separate living room with a sofa sleeper, desk and a kitchen area then a bedroom area with the Jacuzzi. We got a small one room area with a bed, Jacuzzi that you had to hold the drain shut until it partially filled first, 1 upholstered chair, and 1 desk chair with the desk right next to the Jacuzzi, NO sofa at all. The room was #321 right next to the Elevator. This was a surprise for my wife for Valentines day. I sat in the desk chair while she sat in the other chair to watch a movie. No tv channel guide on the tv to know what was on just a paper telling you what channel was what station. When I got home I found out that they overcharged me for the room by $25.00 but gave me a receipt showing the right price. Called the Hotel and was put on hold for 16 minutes, hung up called back and no answer. Finally got someone and was told that if there were people at the desk, they always come first over a paying customer on the phone. Couldn't do anything for me and connected me to Billing. Billing told me that their description of the room was exactly like shown on line including having a sofa in the room. VERY disappointed and will never recommend to anyone. Manager was supposed to call me back but never did, but the price charged at my Bank was reduced to what it was supposed to be.

    5
    « Terrific customer service !! »

    Kudos to Best Western Plus DIA. I arrived to the hotel only to find out that Booking.com never completed my reservation. Tara at the front desk couldn't have been more professional and understanding. Without me even asking she said she would give me the room I had reserved and match the booking.com rate. I felt so relieved to have someone like her behind the desk. Simply put, Best Western Plus is a comfortable, modern hotel with stellar employees. Thank you.

    4
    « Pretty good for an airport hotel »

    The good-The hotel was nice enough to provide a mini crib which is a step up from the typical pack n play. Breakfast choices weren't bad and better than a continental breakfast. Even slightly better than the usual Best Western Plus breakfasts that I've had. We didn't stay too long but for the time we were there it was pleasant and convenient. The bad-The area has a problem with parking. Therefore, you kind of have to share parking space with the other surrounding hotels. Our flight arrived late at night so there wasn't alot of parking so that was kind of annoying in the winter. Rooms could use updating, and for some reason the sink is not in the bathroom but in the hallway of the room where there is carpet. Not a dealbreaker but just hard to get used to.

    2
    « WORST BEDS EVER »

    I have stayed in motels and hotels all over the US. This Motel had the worst bed I have ever tried to sleep in. If the next day is going to be busy dont stay here. The rooms seemed over priced for an evening stay.

    5
    « Close to DIA with Free Shuttle »

    The Best Western DIA is a very nice hotel and convenient to the airport. The rooms are nice and the beds are comfortable. The shuttle runs 24/7. Be sure to book your seat the night before because the shuttle picks up at several of the local hotels. Be sure to call when you land to make sure there is a shuttle waiting. I was advised differently and had to call and wait. The night front desk employee (Andrew) was super helpful. He answered my questions and got the shuttle turned around to pick me up. One thing that could be improved upon is the parking. Late night arrivals will have few options to park. One thing you can do is park behind the hotel on the street. It's not a busy pass-through street but one that runs behind all the hotels so your vehicle is safe. It's well lit from the street lights and viewable from the east side rooms. Overall a good stay and close to the airport.

  • 1
    « Worst shuttle service on the planet Earth!! »

    Arrived at DEN with a reservation at BW Denver Airport, booked and confirmed through their own website. Waited for the shuttle at hotel pick-up ground transportation (east side), and when no shuttle arrived after 20 minutes, called the hotel direct line, but no answer. Called again ... and again ... and again. After four attempts someone picked up, and we're told the shuttle only picks up on the west side of Denver airport (of course, we were on the east side). Was told the next shuttle would be by in 30 minutes (having stood outside already for 30 minutes). I don't like to be made a fool of, so I read, and re-read, and re-read again the hotel confirmation, confirming that NO WHERE does the BW Denver state that shuttle pick-up is ONLY from the west side. UGH. Head over to the west side, and sure enough, a shuttle finally trudges along after 30 minutes. Get to the hotel, and the front desk is not staffed. Wait, and wait, and wait. Clap, yell ... no one. No wonder it took four attempts to get someone on the phone. After 10 minutes, the clerk comes out of the back to check us in. I must say, she was not phased by our displeasure in BW (she really didn't care). She also confirmed that, yes, we were not crazy, the confirmations make no mention that shuttle pick-ups are ONLY from the west side. The astounding thing is that she also confirmed that we were the first humans on the planet that had EVER made mention of the east vs. west side pick-up fiasco. Really fellow travelers?? Is everyone else as dense as this clerk, or are we really that much more cognizant than everyone else? DO NOT STAY HERE.

    4
    « Nice and decent »

    We had to stay here because our flight got cancelled it was last minute but the hotel was very nice, clean and staff was very helpful. The room was super clean only thing is we could hear the people above us walking like if we where in the same room. Price was a bit high but it was the best option. Breakfast was really good and plenty of options.

    5
    « DIA Best Western Plus »

    Great deal with comfortable room. Pleasant staff. Walking distance to restaurant. Reliable shuttle to DIA. Internet weak, Pool and jacuzzi. Wake up call on time. Free breakfast. Minister with microwaveable dinners in room

    4
    « 2 night stay »

    Room was in great shape and clean. I have stayed at this location before and I have always been extremely happy with the quality of service and the rooms. The only thing I missed was the complimentary water bottles that I have always been used to when staying here but not a deal breaker whatsoever. I will definitely stay again.

    4
    « Sleep & Fly »

    We stayed two nights at the hotel. We did the sleep and fly package and left our vehicle for 5 nights. The shuttle service worked well and our vehicle was safe and waiting for us at the hotel when we returned. The bed was super comfortable. The rooms are not updated but clean and very acceptable. The staff was super helpful and friendly.

    3
    « Convenient but lacks customer service »

    We stayed here because it was close to the airport. The room was fine, a little worn but for one night it was good. The bed was comfortable and the room was clean. BUT the hallways were dirty. The front desk staff seemed bothered to help us. We arrived at breakfast early and they had already run out of items and didn't replace them. All in all, we were satisfied with the room but disappointed with the service. I wouldn't stay here again.

    3
    « Offsite Parking Lot with Rooms »

    Totally agree with previous reviews on lack of parking. The park and fly cars take up many of the available spaces. Late arriving overnight guests are likely to have to park on dimly lit streets or in the lot of an adjacent hotel.

    4
    « Good hotel near AirPort »

    We stayed two nights in this hotel and found all OK. Near by AppleBees and easy accesos to the AirPort. But no to well marked streets. The AirPort shuttle helped since we returned the car a day before our flight. The AirPort is huge and generally well run.

    1
    « No hot water and no where to park »

    I stayed one night before my flight. I had to park a block away because the lot was filled by park and fly customers who had completely used up the parking lot. Then the next morning there was no hot water. The hotel staff were completely unwilling to help. My advice is try the Hyatt near by. They know how to treat customers

    1
    « would not stay here again...too many issues »

    Had an early flight out of Denver so chose this motel close to DIA. Have stayed in a Best Western previously and had a good experience. However, this was not a pleasant experience. The room smelled like a used clothing store, i.e. thrift store. The bedding smelled, needed to be laundered. The alarm clock could not be set. Shower apparently had not been used for some time as the control knob to switch from tub to shower was very difficult to operate, stuck in the tub position. We could hear voices/footsteps in the room above. A very bad experience. We used Mileage Plus airline points to reserve this room. Not sure if they have specific rooms designated when reserved with airline points but that may be the case; I can't imagine Best Western offering this to cash customers..

  • 5
    « Very Good Hotel »

    This is a great hotel with a caring, great attitude staff. Very good price for the room and service. Nicely updated, and spotless - well kept property. Most hotels like this would cost almost 2 times the amount for what you get. I will be staying here again on my next visit to the area.

    5
    « DIA Business and connection out of state »

    Great place to stay, clean rooms, courteous staff, prompt shuttle, great breakfast. Great VAlue! I plan to make this my first choice an all future business or family trips out of town. To get all this value in one place is rare and very convenient for me the consumer.

    3
    « Average »

    Stayed here for one night prior to flying home. The hotel is just average. The room had plenty of space for 2 people. We enjoyed having a king size bed and a sofa. The lady at the front desk was nice and very helpful! The bathroom in our room could have been a little cleaner though. Housekeeping left hairs in the bathtub and on the toilet, and there were a few toenail clippings on the floor. I cleaned it up myself with sanitization wipes. Housekeepers, remember to double check for stuff like that. The tub surround could also be replaced. The worst thing about this hotel was definitely the parking. There is just not enough parking for everyone at this hotel. If you're lucky enough to find parking, I don't recommend leaving because it won't be there when you return. We had to park at a different hotel and walk back to the Best Western. If you're staying for just one night and need to be near the airport, this hotel is fine enough.

    4
    « Denver airport »

    This is a very close hotel to the Denver Int. Airport. It is about 10 minutes to the hotel via the free shuttle. The only draw back to the free shuttle is that they drop you off in the shuttle zone and you must walk across 3 rows of traffic, then walk up 2 levels to check. Since I was flying Southwest, this is about as far as possible to walk as possible. Hotel staff was helpful but again, the shuttle service early in the am takes the front desk staff away from the desk to coordinate with the shuttle between the 3 hotels sharing the same parking area. Parking is limited and a lot of people complained they could not park next to the hotel. Room was big, clean and a nice bathroom.

    3
    « Fair value for the price »

    You will be fine as long as you do not expect too much from a Best Western. The location is quiet but there is NO available parking anywhere. You will end up parking on sidewalks, open fields, and other odd places if at all. It looks like they allow long-term parking while you travel hence zero parking for other guests. The shuttle is OK a bit smelly though and the drivers drive way too fast. The amenities are fine, breakfast is plentiful (coffee is extremely weak), the pool was relatively clean open 24 hrs but there are no towels so bring your own, the room was clean as well (microwave and fridge included) with adequate supplies (coffee, shampoo, soap and such) and free Wi-Fi. Negatives: the TV works oddly: delayed commands, freezes, makes weird loud noises, and stations are hard to find. The walls are thin so be prepared to hear loud neighbors (we had to put up with a room full of people who yelled and laughed until 1:00 a.m. and kids running up and down the hallways slamming doors). The front desk staff is efficient but not friendly at all. I asked for a map of the area and was told I should have taken one at the airport...they also do not give out any basic information on breakfast hours, check-out time, places to eat... unless you ask which makes for a speedy check in: I walked in, gave my last name and was handed the card keys. Make sure you reserve your departure shuttle (again they will not tell you, you have to figure it out and read the sign) the day before as it gets full. Overall our stay was fine and a decent deal for the price considering how expensive hotels can be in Denver...

    5
    « Awesome property, close to airport »

    This property is awesome and very close to the airport. We had asked, if possible, for an early check-in upon arrival and we arrived our room was ready for us. We had also been upgraded to a suite as no extra charge. This was a very pleasant surprise for us.

    3
    « Basic hotel »

    Pretty much your standard airport hotel. Clean and fine overall, but the beds were uncomfortable. The airport shuttle was helpful to us, and the express checkout made it easy to get out the door the morning after our stay.

    1
    « horribly dirty hotel »

    The sheets on the bed were not clean. The downstairs common bathrooms were disgusting. It wasn't just our room, others were complaining about hotel cleanliness. The check-in clerk was rude but when we checked out the morning clerk was pleasant and helpful.

    1
    « Stay Not Here! »

    Arrived late due to a cancelled flight. Shuttle was okay, albiet late. While Christmas is a time for surprise gifts, the hair in our bed and the mystery stain on the bedsheet wew must have been gifted by Tim Burton's Halloween animation character. The bathroom also had the faint odor of an elementary school's boys urinal in need of a serious bleaching. We wont be back, and I still have the willies just typing about it!

    5
    « DIA Hotel »

    Nice hotel, good shuttle service to the airport. Clean nice hotel and a good value. Very handy for an early morning flight. We returned our rental car the evening prior and relaxed knowing we would easily make our flight home.

  • 1
    « Disappointing to Tired Travelers »

    We arrived at the Best Western Plus Denver International Airport after a long, exhausting trip (around 2 am). We had pre-booked our trip and called to let them know we were going to be late. We arrived in the cold and snow only to find ZERO parking available. When we asked the man at the front desk about parking suggestions, he basically said "good luck". After driving around for 10 minutes he settled on the back side of a gas station (which was still a hike in the snow away). We went to our room (while waiting for my husband to park we had discovered that people were being turned away because the hotel had been overbooked. When we finally got to our room, it was filthy. Crumbs on the mattresses and visible on the box springs. Hair on the pillow and something (a booger?) stuck to one of them. We immediately turned around and left. It was so frustrating especially after getting in so late.

    2
    « An okay place to stay at the airport »

    There were no major issues during our one night stay here. But there were some small ones. During the night, the air conditioner wouldn't go on waking us up more than once because of the heat. We finally opened the window, turned on the AC fan and got back to sleep. Not sure what happened there because when we checked in the AC was ice cold! Also, parking was a bit of an issue if you got in late. Breakfast is not bad, just regular. Staff seemed pretty helpful.

    1
    « VERY VERY DIRTY HOTEL »

    We have stars in this hotel a couple times and have never been this disappointed. There was trash on the floor. Hair in both beds that we found when pulling back the covers. The ceiling in the bathroom was really gross. Hair and brown stuff on it. The shower curtain had something on it also. There was no trash can liners, only 1/4 roll of toilet paper. We will never stay in this hotel again.

    4
    « So much better than spending the night at DIA. »

    Convenient location to DIA. Shuttle service was great. Breakfast was quick, but nothing spectacular. Although not asked for; we were given a handicapped room. Using the wheel-in shower made the floor of the bathroom wet because the shower curtain didn't reach the floor.

    5
    « Denver Broncos game! »

    From Texas,traveling to Denver for foorball game. Great place to stay for a short weekend. Awesome staff, comfortable clean room and great hot breakfast. Will absolutely stay there again for our next weekend getaway!

    5
    « great hotel »

    I picked this hotel because it was a three star and the price was the same or a little less than the other two star hotels I was looking at. they let me leave my vehicle there for a week while I was away and offered free shuttle service to and from the airport which is a weight off of my mind. my vehicle was in the same shape as when I left it. I would stay here again.

    4
    « Good value »

    AAA discount. Rooms clean. Good breakfast. Good price. The parking was full but they share parking with the other hotels. About 10 mins from the airport. We would stay there again. I think they have a shuttle to the airport but we didnt use it.

    2
    « Dirty & poor quality »

    Starting with the room. We found a big hair in the refrigerator along with dirt in multiple places and some yellowish stuff. The pull-out sofa bed was all torn on the end and had no sheets, only one thin blanket. Big cracks in the ceiling. No soap for the bathtub, not enough towels and only one washcloth.

    4
    « Nice »

    My kids and I stayed here for one night as we had an early flight out of DIA. Check-in was quick and staff were friendly. The hotel was clean and very comfortable. The beds were great and perfect for that quick nights sleep. We had no issues whatsoever.

    1
    « DO NOT COUNT ON ANYONE ANSWERING THE SHUTTLE PHONE »

    I have a sprained ankle, and was let off at the lower level from myt wheelchair at 503 door. I called 5 times over a period of 15 minutes to the Denver BW hotel and nobody answered. I finally called reservation and they said they could not help me. WTH! I called the hotel again no answer, was forced to use reservation again, this time I was not too pleasant, as my foot was killing me. I pretty much begged them to call the hotel, they said I would have to call the hotel again and somebody would be there if I hurried. WTH again. Finally got through to the hotel and they said there was only one pickup area and that it was 512. I had to walk all the way to that door and across 3 lanes of traffic to the shuttle. Why did the hotel not notify us of this rule and where the pickup location was? I will never stay at this hotel again. Plus the bathroom tile was cracked all the way across the floor and I cut the bottom of my foot. Great sleepless night, Thanks BW

  • 2
    « service, clean the room »

    I stay in a hotel more often then i sleep in my own bed, If i am hard on a hotel its because i expect what i pay for . This was a free room. I got on my points and the way the front desk clerks were I should have slept in my car . When i checked in to my room, it looked like no one had vacuumed the floor .All it takes is a smile and a friendly hello

    5
    « Broncos football game with my son »

    will stay here again next time in town. Had to take shuttle to the airport to pick up the municipal bus service to go down town then the white rail to the football field... this property is located 5-7 miles from the airport but several miles to the downtown area.. If you do not rent a car the cab fees may become costly....

    3
    « Good location / Unclean »

    Good location, NO parking, dirty room and filthy towels and bathroom. You could see where the previous guest had wiped their hands dry on the provided towels and the room was filthy. My family and I slept in our clothes on top of the sheets and did not shower due to the lack of clean towels and bedding.

    5
    « Hoping to avoid pitfalls of a coming storm »

    The location was great. We were at airport in 10 minutes. We had our car until the end. The staff was great. We slept well. The TV offered a lot of channels. I relaxed before we left Denver and the mountains.

    2
    « Pick a different place. »

    There are way too many choices in the area to pick this place. It was cold everywhere in the building, especially the hallways. Food service was bad, towels, soaps, etc. are cheap and low quality. Rooms look like they were decorated in 1960. Overall, it's a poor motel.

    4
    « Convenient to the airport and Denver »

    We had a pleasant stay. The hotel is located in a cluster of hotels near the airport. While there was no restaurant on site, there were several within walking distance. However, there was nothing else in the vicinity if one wanted to go shopping or site-seeing. The full breakfast was consistently well done. We had to ask the staff for several extras, which is unusual for us, but we found the staff to be courteous and helpful in most cases. We did speak to the manager about one incident where we made a request that was not followed through, and we felt the manager addressed the issue adequately. We even asked for, and they supplied, a snow shovel to dig out our rental car! Our room was comfortable, but we were surprised by the lack of window insulation. One would have thought that would have been standard considering the climate. Room rates were considerably lower at this hotel than the other surrounding hotels. We received very good value for the money spent. I would not have expected much difference in service at the other more expensive places.

    5
    « Great Hotel. Great staff. Great breakfast. »

    We were heading to a conference and needed a good night's sleep the night before. We decided to stay at the Best Western Plus because we always have a great experience with these hotels. This hotel did not disappoint us. The fellow that checked us in was a bit cranky but there was the blizzard that he having to deal with.... I can overlook his rudeness. The bed was amazing!

    5
    « Great stay »

    Staff, excellent room very clean and comfortable. Bacon and eggs done right, plenty of eating space. Great proximity to and ease of entry to Airport access. Traffic no problem, is new area so not a lot of development done yet but roads great.

    4
    « Great bed »

    The hotel van stops at 3-4 places but they are all close by. It only runs every 30 minutes, but the next morning leaving the van was an hour late with no explanation so leave in plenty of time to catch your flight. The bed was very comfortable, but the refrigerator made noise all night. The inroom coffee maker was nice and the morning breakfast hours were only until 9am. Standard breakfast fare. I did like that the breakfast was unlimited and they had my favorite fruit!

    5
    « Exceptional Staff & Customer Service »

    The staff made the check-in and check-out experience a pleasure. The Front Desk Supervisor was attentive and provided us with an incentive to return - by noticing the room occupancy load and finding a nicer room for us than we had expected. We had no expectation and this was such a nice touch - we'll be back. Could not ask for better front desk service, location near airport - and the hotel was clean, bright, inviting and professional. TOP SHELF. Thank YOU.

  • 5
    « Best Western always a good choice! »

    You can depend on a Best Western for offering a clean and comfortable room, providing a good rest; a welcoming staff, ready to meet any needs you might have; a good, complete breakfast, to start your day off right; and normally, shuttle service to a nearby airport, which is so appreciated. We have never been disappointed.

    5
    « Best Hotel Staff Ever!!! »

    I loved staying here. I will definitely stay again. Staff here are so helpful and kind. I needed to check in early and stay late, I also needed help finding a few businesses. They went out of their way to accomodate. Wow. I have never had such a positive hotel experience and I travel a lot. Thank you to all of the ladies at the front desk and cleaning staff . I would give you all 10 stars if I could. Also, rooms were very nice and clean, breakfast had a nice variety.

    1
    « Poor »

    Room smelled bad, bed was missing cover and sheets looked dirty. The television quit working ten minutes after turning it on and front desk never answered the phone to assist. I finally called the hotel with my cell phone to ask for help and they told me they've never had problems with the TV. Funny, because it happened every single time I turned it on. Poor customer service. Stay somewhere else!!!

    4
    « Nice Hotel »

    I would recommend this hotel if you are staying in Denver. I came upon this hotel after having an horrible experience at the Ramada Inn Englewood, Co (very dirty and poorly managed) hotel. I had an issue with my reservation book through Kayak and Richard was very helpful in resolving my issue. He was very friendly and patient.

    5
    « 5 stars in Denver »

    5 stars, folks. 5 stars. They offer airport shuttles that run every half hour. The are two right turns and 6 minutes away from the airport rental car returns. The rooms are well appointed and styled nicely. They staff keeps the property clean and the desk crew really went out of their way to help us. That alone says a lot.

    2
    « Very Dirty »

    The hotel itself was very dirty but the room was even worse. There was still urine in the toilet, coffee stains in the sink, dirty spoons on the floor and the ice machine was broken. The staff in the morning failed to give us our wake up call and the breakfast was empty due to lack of staff and too many guests. I would never stay at this hotel again and I am a platnium elite member with Best Western.

    4
    « NICE EXPERIENCE »

    after a 25 hour trip from southern Italy it was a pleasure to stay at this facility. friendly staff, nice clean room, and a good breakfast. I would recommend this property to anyone traveling to the Denver area

    4
    « Limited parking is a big issue »

    Similar to other Best Westerns in amenities and quality of rooms. Didn't hear airplane noises. We did get upgraded to a suite which was a nice surprise. We stayed a Friday night and the parking was very limited. It looks to be a problem with all the other hotels on the Tower Road area of the airport. We were lucky to get a parking space but didn't dare take our car out to go to a restaurant for dinner and had to settle for sandwiches from the 7 Eleven. If you are taking the free shuttle to the airport no problem with recommending. If parking your own car or rental you may want to try a different hotel. Price was good for location.

    4
    « Nice and clean »

    We had a stopover in Denver and enjoyed our stay. Spacious and clean rooms, complementory breakfast, WiFi and a reliable airport shuttle service. We also got a free upgrade, what a nice surprise. A stay can be recommended. They also offer attractive AAA rates.

    1
    « Don't try to check in at 1 AM »

    Arrived to check in per my reservation. It was 1 AM. People who appeared to be staff walked out of the hotel as we walked in hauling our luggage. Note on counter said, "be back in 5 minutes." Waited 15 & called the Holiday Inn next door to get a room. Holiday Inn was less expensive, too. If they had not seen us, I would not have been so irritated.

  • 5
    « Excellent value »

    Staff went out of their way to help me get to the airport on time. Bed was super comfortable, internet worked and eggs and bacon completed the experience. I would happily stay at this hotel and other Best Western Plus in the future.

    4
    « Good hotel, great and spacious room »

    This hotel along with a few other in the vicinity are about 15 minutes drive from the airport which itself is about 40-45 minutes from Denver or Boulder cities. The hotel has a free airport shuttle which is decent. The rooms are extremely comfortable spacious. The parking in the evening looked pretty full, so guys looking for parking would well be there earlier to book your slots. Breakfast options weren't too many. I wanted to check a few other rooms as the USB drive on one of the TVs wasn't working with the remote. The front desk was more than willing to show me a few. Would recommend this place.

    4
    « Great value »

    We stayed here the first night we arrived and the last night before we flew out. Hotel is extremely convenient to the airport. I had not stayed at a Best Western in years and found this property to be a great value for the price. Very reasonable compared to other hotels in the area. The breakfast was delectable, the staff extremely friendly and helpful. Highly recommend this hotel if you arrive late or need to be close by for an early morning flight.

    4
    « Good Visit »

    My wife and I stayed here the night before our flight to Maryland. The room was clean and comfortable, with a small fridge, microwave, and coffee maker. The breakfast area was good with the standard fare. Less expensive than some surrounding hotels and better appointed rooms. We will stay here again.

    5
    « Great Place »

    Great hotel and great place close to Denver International Airport. Many places to eat right around the hotel as well and the shuttle service was great both days I stayed there. Highly recommend for both business and pleasure.

    2
    « Parking problems »

    They do not provide enough parking. Cars were parked all over including the street and then filled a dirt lot. I had no choice but to park in the dirt lot myself after driving thru the parking lots 3 times looking for a parking space. I received a flat tire due to your hotel not providing anywhere near enough parking. The cost and inconvenience not to mention the lost 3 hours for the tire change and then repair and travel impact was unacceptable. When I told the clerk at the desk about the flat they didn't care and from what I learned I was not the first.

    5
    « Wish we had more time at the Hotel. »

    Very nice! Close to the Airport with on time shuttle. Comfortable bed and bedding. We only had 12 hours between flights, wish we had more time to relax. Staff was nice and helpful, easy to get on the wireless internet.

    4
    « Room »

    Nice hotel. Great location. Parking is an issue however. Beds were extremely comfortable. Shuttle was quick and punctual. Property was well kept inside and out. Housekeeping was very helpful and friendly.

    5
    « Excellent experience »

    I arrived near midnight and still found the desk clerk really cheerful. He had my reservation and room key ready to go, so I was able to retire in jig time. The suite was clean, the bed very comfortable. Breakfast was a treat. I'm a meat and eggs guy, and the sight of actual scrambled eggs (not the rubbery cheese omelets that seem to be so popular these days) got my day off to a great start. Certainly worth your consideration for a pleasant stay.

 

Getting to the hotel ...

All directions
·From: Denver International Airport Follow signs for Airport Exit. Take the ramp onto Pena Blvd. Take Exit 5 for Tower Road. Turn left onto Tower Rd. Turn left onto East 71st Ave. toward the BEST WESTERN PLUS Denver International Airport Inn & Suites. ·From: Colorado Springs Take I-25 North. Take Exit 200, I-225 North toward I-70/Limon. Take Exit 12B to merge onto I-70 East towards Limon. Turn slight right on Pena Blvd. Take the Tower Road exit. Turn right onto Tower Rd. Turn left on East 71st Ave. toward the BEST WESTERN PLUS Denver International Airport Inn & Suites. ·From: Downtown Denver Take I-25 North. Take Exit 214A to merge onto I-70 East towards Limon. Turn slight right onto Pena Bl...

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