BEST WESTERN Crianlarich Hotel,  Crianlarich

4.0/5  - based on 795 guest reviews.
Main Street, FK20 8RW, Crianlarich, Great Britain - See map
+44 1838 300272 +44 1838 300329

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
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The BEST WESTERN Crianlarich Hotel is ideal for anyone seeking highlands hospitality. Classy, characterful and comfortable, this pleasant Scottish spot is uniquely located near some of the country's finest viewpoints. Glencoe, Loch Lomond, Loch Tay, Killin, Oban and the Hebrides are all within easy reach! As a Victorian hotel, this independently owned 3-Star hotel is a perfect year-round venue. We host meetings, functions, short breaks and wedding receptions with equally high standards of service. In our public bar and comfortable lounges with log burning fires, you'll find fabulous, hearty, local food, and a wide selection of beers, wines and award-winning Single Malt whiskies from traditional distilleries. Drop by for a dram anytime! Enjoy your stay.

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Room 1

Guest reviews


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based on 799 guest reviews
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Excellent
 
328
Verygood
 
256
Medium
 
134
Poor
 
49
Horrible
 
32
Business Business 25
Couples Couples 395
Family Family 132
Friends getaway Friends getaway 143
Solo travel Solo travel 42
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN Crianlarich Hotel,Crianlarich
  • 4
    « Nice & Cosy »

    Terrific staff and very helpful. Some reviews I had read were not good, however we were made very welcome on our arrival. Lovely lounge with wood burner and dining room, good size bedroom, although our view was not the best as it was thick mist so we were not able to see a lot anyway. Bathroom small (compact) but ongoing upgrading of bathrooms and reception area, this did not spoil our stay. Great breakfast and evening meals although we thought evening meal was more expensive than we would normally pay (hotel prices). Little things like loo seat was loose (fixed it) and whb plug chain broken. Great manager (sorry I forget his name), very approachable, looking after his guests and trying to improve all the time. Highly recommend this hotel.

    3
    « Nice base for visiting the area »

    They were having work done on hotel so will probably be better in future. Workmen noisy into evening. Very comfortable beds. Very clean. Breakfast was very good, attentive staff. The evening service wasn't, so good but the chef was good.

    4
    « Nice informal hotel »

    We have just returned from spending 2 nights here. Lovely friendly staff and atmosphere to the hotel. We had a room with a lovely view over the hills. Unfortunately on arrival the room stank of dogs who had obviously stayed there ... after opening the window for a few hours that cleared but left the room cold, it would have been good if the hotel staff could have done that after the last checkout and before we arrived. The room was adequate, highly amused at the tiny bathroom in what may have been a cupboard in a past life. Despite having a shower over the bath the water pressure was so poor wee couldn't even get hot water let alone a shower on Saturday morning and had to wait until Saturday evening when things had improved slightly. The bar menu and restaurant menu are one and the same, nice food and staff willing to change chips for potato when requested. The service can be a bit slow and we actually had to ask for the desert menu on the Saturday night whereas we'd had it offered on Friday. Log burners are lovely and cosy to sit by on a cold evening for drinks.

    5
    « Fab friendly hotel »

    Arrived to a lovely warm welcome by Souzane for 3 night groupon stay. Initial problem with tv in room due to new installation of service Souzane and the lovely maintenance man could not have been more helpful to resolve this problem immediately. Our room was one floor up alongside railway line which was very quiet. Nice view of the hills. All staff were very friendly and couldn't do enough Catriona, Scott and Andrei made every mealtime a pleasure. Big shout out to the chefs food was delicious. And another lovely lady Vicky? made sure we had everything we needed for our room. Didn't do much walking due to knee injury but drove to Kilchurn castle, Inverary, Oban and Killin lots to do. Would deffy go back and certainly recommend a stay here.

    4
    « Great stay »

    Arrived at the hotel to a nice welcome there is work going on just now but that didn't affect our stay. We were one floor up luckily there is a lift as we had a pram. The room was nice nothing to complain about. Went for dinner in the restaurant all freshly made was lovely. We then went to the bar to watch football where it was no hassle when we asked staff to turn it on etc in the bar our dog joined us and enjoyed relaxing by the fire. As no signal there even Vodafone is poor the wifi is very good which is helpful. Would go back. Not much to do on crianlarich so more of a hotel to stay in and travel around the area

    5
    « Lovely friendly hotel superb value for money! »

    We have recently returned after a three night stay. On arrival we were a little worried as there was some building work going on in reception. We needn't have worried we were very impressed with our stay. The room was clean with lovely fluffy towels, a comfy bed and crisp white bedding. Staff were friendly and helpful and the food was delicious. We ate in the restaurant two evenings. The food was presented well and was extremely good value for money. The lamb shank was to die for! The hotel is well placed to visit the area around Loch Lomond at a fraction of a price of some hotels. Would definitely recommend a stay here.

    4
    « Family break »

    Visited the crianlarich on a groupon deal for a break with the dogs. Some updating of the bedrooms and reception was taking place but this didn't affect our trip.hotel is in an ideal position to go to glencoe,fort William or south to loch lomond.scenery around the hotel is stunning as it sits bellow glen more. Food was excellent and the staff made us very welcome with our 2 dogs. The dogs loved the daily walks along the river that's close by. A special mention must go to andrei and Scott who is scared of dogs but made an extraordinary effort to be friends with our dogue de Bordeaux!! This hotel would have still be value for money without the groupon deal

    5
    « What a find »

    Three day weekend break at the Best Western Crianlarich and was much much more than we expected. Kenny the manager arranged our stay, got a premier room which was lovely, overlooking mountains. Souzane met us both with lovely smile. Very clean and well maintained and rooms serviced daily. The food was excellent, do not bother eating anywhere else, cooked to order, tasty, well presented and local. Loved the log fires as well. Very good choice and good portions and consistent, we ate in it for all 3 nights. The owners have this place spot on and we would definitely go back. All the staff friendly and personable. Breakfast was another highlight, and set us up for days out in Luss, Oban, and Stirling castle. Use the hotel as base to tour

    5
    « Cracking 3 nights »

    Just got back from a 3 night break at the Crianlarich hotel. Staff are fantastic on arrival I explained to reception that my wife had just had an emergency operation on her shoulder after an accident and that she would struggle to get out of a bath so the receptionist moved us to a room with a wet room. This service continued right through the 3 days from everyone we came in contact with. Breakfast had everything you could imagine and if you had cooked it was done to order with good quality products. We ate in the restaurant all 3 nights food was good and cooked well also good value. Have already recommended the Crianlarich to friends and family.

    5
    « Fantastic 3 night break, could easily have spent much longer there too! »

    Just returned from a 3 night break. Hotel was naturally fairly quiet for early November but it was just what was needed. Friendly, welcoming staff, great room and fantastic food. Upgraded to a premier room on arrival which was huge, plenty of hanging space, bath with basic shower over but this was fine and provided plenty of hot water. Breakfast was superb, lots of choice and cooked to order. We ate in the restaurant on 2 evenings, whole heartedly recommend the pizzas! They are amazing and great value. Took the train, 10.30 I think, on one day to Oban and then the 50 minute ferry ride over to the Isle of Mull (less than £7 return each as foot passengers!!) then took the bus (just over £7 each return) to Tobermory for a couple of hours. Totally recommend this. Spent another day in the Balloch area walking and taking in the amazing views. The train station is literally a couple of minutes walk and is such a break from having to drive everywhere. The sleeper train stops here too. Really do recommend here and plan to return soon.

  • 5
    « A brilliant 3 night stay »

    We have just returned from a lovely 3 night break with the dog too! For the price we paid on a groupon offer it was fabulous. The staff were all very friendly and attentive. We were upgraded to a larger room which was good. The room was clean and spacious. The food was good, breakfast had plenty of choice and the meals we ate in the evening were fine. The steak and ale pie was very tasty. The hotel was well placed for local transport. We took the train to Oban and the bus stopped outside the hotel. A thoroughly enjoyable stay at a very good price. We will definitely return.

    5
    « Always get a warm welcome »

    We always return to this lovely hotel and have recommended it to friends and family too. The staff are really helpful and welcoming, and rooms warm & clean with every comfort. Good range of food and drink and a lovely lounge to relax in front of a log fire. Handy for Nevis Range/ Glencoe and Oban. Very good value for money.

    5
    « Would love to have spent longer there! »

    We had actually booked their less expensive lodge house but when we arrived we were offered an upgrade. The room we were given was amaxing, large beautiful, light and airy. We ordered a pizza to eat in out room, but drank in the bar first. All round great experience.

    5
    « Really lovely staff! »

    We spent 3 nights in this hotel in October and thought it was great! We had a family room with ensuite. The building is a little bit older so the floor creaks a bit but the shower was piping hot and the bed was very comfortable. We did not notice much noise from the trucks or train and we had a front-facing room. The breakfast in the morning was filling and delicious. We also ate at the restaurant for dinner twice and all meals were very good. The best part about the hotel though is the staff - Souzane at check-in, Andrei and Julian at dinner (and sometimes breakfast too!), Jenna at check-out, and a lovely blonde lady whose name I have forgotten (Vicky?) at breakfast too. All very bright and bubbly and helpful. Thank you!

    1
    « Definatly wont return, outdated room\\shower, poor breakfast »

    Just returned from a 2 nt groupon deal and definatly wont return. This hotel is supposed to be a 3 star hotel yet I cant see it being a 2 star! The room we were allocated (room 221) was at the rear of the hotel, long walk from the lift, overlooking the rubbish and had noisy staff standing outside talking at 2am! The room was dirty when we arrived with rubbish on floor and dirty soap on the soap dish in the shower. A noisy fan kept us awake for both nights even though we told the staff after the first night, nothing was done to remedy. The shower the next morning was a joke. Faulty towers would have been better! An outdated mixer tap that ran either scalding hot water or freezing cold water, you had to dip under for the couple of seconds when it decided to go from one temperature to the other! There was hot water running out of the cold tap in the basin. The plug at the dressing table couldnt be used as the dressing table was in the way. The heater control was useless, it just altered itself no matter what you selected! The dinner was poor value for money and would recommend that you drive 5 miles up the road and visit another cafe, much better value and quality of food. The breakfast was extremely poor. The scrambled egg, poached egg, sausage and porridge were not edible. The fresh fruit was fizzy. Also dont bother with the vending machine, the prices are made up as they want, they are not as marked on the machine and staff will argue this fact! Was hoping for a nice short break, the scenery was great but hotel badly spoilt the trip. Dont bother staying here, there are much nicer places available nearby.

    5
    « Great couple of nights »

    We booked a family room for two adults, one teenager and our dog, the room was better than we expected with additional seating and a small table. The staff were very welcoming and efficient from reception to bar/restaurant staff to breakfast staff and the hotel very clean. We had a meal in the restaurant which was lovely and very reasonable. Breakfast was good and enough to set you up for the day....thank you for making our stay so pleasant. We would recommend this Hotel to others.

    4
    « We had lunch at the restaurant, but did not stay at the hotel. Great food, coffee, service! »

    Very knowledgeable restaurant staff, great service and great food and coffee! Other patrons made similar comments. Service was quick, friendly and the recommendations spot on. It is also pet friendly and our pooch was allowed to join us in the bar area. Toilets are spotless. Parking across the road and plentiful. Hotel public areas are comfortable and inviting, and manned by very friendly staff. Recommended!

    4
    « Special weekend with friends »

    The staff are excellent - friendly, efficient and helpful. The food was good and served well. If charging anything at all to your room number, insist on signing the tab. Otherwise you may have problems at check-out. The ground floor public areas are tasteful in a traditional Scottish way. The Wifi works well. Some of the bedrooms are dated. Do not accept Room 222 under any circumstances - the room is OK but the en-suite is bad. If you are not used to traffic noise, it may be better to ask for a room away from the roads.

    5
    « Lovely stay »

    Visited this hotel with family and glad we stopped here, the staff are lovely. Had dinner which was cooked to perfection. The manager came and checked if we were enjoying our stay when we were enjoying some lovely wines in the cosy bar. We have booked to come back as one night was not long enough. Thanks again guys for looking after us so well, nothing was too much trouble

    4
    « BEST WESTERN - CRIANLARICH »

    Staff very friendly and helpful. Good food both in the breakfast room and dining room. Nothing was too much trouble for the waiting staff and we were made to feel at home throughout our stay. Good location for exploring the highland region. Comfortable bed and relatively peaceful at night.

  • 5
    « Cosy »

    Found this on Groupon and booked a weekend break. First impression on arrival was great we were checked in by a very cheery girl and shown to our room by a very pleasant man. Room was on the small side but absolutely spotless. Brilliant cosy bar with atmosphere a thing most hotel bars lack had dinner in the restaurant which was very good before returning to the bar got chatting to the gent that showed us to our room whilst making small talk I mentioned that it was our anniversary to discover at breakfast the next morning he had went and got a lovely bunch of flowers and a box of chocolates when checking out I asked to speak to management to pass on my gratitude only to discover it was he who was the manager. Once again ken thank you very much you went above and beyond the call of duty and look forward to seeing you again soon

    1
    « DO NOT GO HERE!!! »

    Avoid at all costs. Drove 60+ miles for a two night break booked two weeks ago only to be told by 'manager' that we had definitely not booked. Even after pointing out to him that I was standing with my wife when she booked and that I actually read out the Groupon voucher code for the booking and the fact that the calls were detailed on our telephone, this guy would not listen. I don't know where best Western recruit there management from but they need to take a good look at this and deal with it. Drove to Kenmore Hotel instead and had a great night at a properly run hotel. Do yourself a favour and avoid this place. Plenty other alternatives in the area run by properly trained staff.

    3
    « Bedroom in need of updating »

    The hotel is old and this shows in places, room 230 was a small double, clean enough but with a creaky floor and tiny bathroom. The shower was an old non-thermostat tap which varies between far too hot and cold when the valve stayed in the shower position which it did not always do. Staff generally helpful but only one on reception / phone so delays checking in. Food OK, service for evening meal and breakfast good despite the hotel being full

    5
    « Highland Tour »

    After reading the reviews on this hotel before our holiday I was a little unsure of what to expect . Well I needn't have worried as we found the hotel warm and friendly and very accommodating . the staff were very friendly and the food was good .a great breakfast to start the day ,and a good choice of evening meals .there was a lovely seating area to relax in and also a little quiet room that we found and I must say was most cosy ..also a separate restaurant on site if you fancy something different ...

    5
    « Small and Friendly Hotel »

    This review covers two visits, read on. We chose this charming hotel for an over-night stay on the way up to Moray Firth and again, a week later, on the way back. Our choice was a good one. Parking was easy and close, friendly staff greeted us, checking in and out were both very quick, our room was large, clean and quiet, dinner was excellent and not expensive, the wine was good and the Scottish breakfast was enough for anyone. There's not a lot more to say!

    2
    « Lunch »

    Tasty fresh fish but not seasoned at all. Mussels was fresh and lovely. Coffee late what I ordered was made very old school... A lack of training...? Waiting staff looked like they didn't want to be there...me and my wife are working in this kind of trade for years and can clearly see what they should be doing and are not.... Overall was expecting a bit more from best Western group. Ta

    5
    « Nice Highland Hotel »

    Very comfortable room in the cottage opposite the hotel, excellent breakfast included in the price, very good service with friendly staff. Stayed four nights and ate dinner in the hotel every night, decent menu, good food and reasonable price. Thoroughly recommend this hotel.

    5
    « Delightful friendly comfortable hotel »

    I stayed here for one night after a late ferry from Oban. The room was comfortable, spotlessly clean (even to the basin plug having the chain rather beautifully coiled around it) and the bar welcomed me and my dog even though it was almost closing time. Although it was overlooking the main road it was not noisy at all. Breakfast the following morning was absolutely delicious and everyone was so friendly and helpful.

    5
    « Best pizza outside of Italy »

    Like an oasis in the desert, only this hostelry, serving hot food and real ale on a cold wet autumn day, was real. Real food, real ale and the real fire made us feel at home. After 50 long miles into the teeth of a gale, heading north to south on the west Highland way, we arrived saturated and shivering 15 minutes before the kitchen closed. The staff were excellent, making us feel welcome by rearranging the furniture around the wood burning stove, lighting the fire for us and keeping it stoked during our meal. 6 of us ordered 6 pizzas, 6 portions of chips and 6 pints of ale. The service was exemplary as we were provided with heat resistant lap trays to eat our perfect pizzas from hot plates by the fire. The total bill was 100 pounds so we gave them a £20 tip. Food and service of this quality at that price is rarely available in Scotland. They clearly have some talented chefs working round the back. Honestly, the best pizza I've had outside Napoli, I'll be back and I'll bring the family. Keep up the good work

    5
    « LOVELY STAY »

    We stayed here as part of the Great Railway Discoveries. Very impressed with the bedroom. We had a lovely view of the railway. I think we were lucky because some guests had issues with their rooms but ours was very good. The meals were excellent.

  • 2
    « Probably the only option in Crianlarich »

    Travelled with a group here to hike the West Highland Way. The bathrooms are really needing an update. We would return, after a day of hiking, to find no hot water and the shower never worked. The beds were OK. The morning buffet was OK. The girl at the front desk seems to work 15 hours a day and is clearly exhausted from trying to handle all of the complaints. The elevator was broken as well.

    5
    « Unexpected delight »

    My daughter, two dogs and I stopped here on our way home from Skye, tired and weary. After ringing round 5 other hotels on the off chance of an over night stay The Best Western Crianlarich came up trumps. Unable to have our room till 3pm we took the dogs for a 45 min walk nearby. Luckily we were allowed in our room 15 mins early. Our bed was bigger than the tent we had just spent 3 nights in and so comfortable, we decided to have room service as we were so shattered. We both had the Steak Pie, and desert was Sticky Toffee pudding and Hot Chocolate Fudge cake. It was the best Steak pie either of us had ever tasted the gravey was devine, and both the puddings were scrumptious. Our room was lovely with good views, The hotel was friendly and clean. We had a lovely full Scottish breakfast, which set us up for our forward journey, would definitely give this a 5* rating.

    1
    « The Crianlarich Hotel »

    This is the worst hotel I have ever stayed in, the firs room we were offered didn't even have a shower facility attachment on the bath. Impossible for my wife to wash her hair. Moved to another room that had a shower over the bath. The carpet in the room was filthy and smelt very strange. The water pressure is very poor. This place is like being back in the 1800 century. The staff were very friendly and helpful. Food ok not brilliant. Cooked breakfast was quite cool, obviously pre prepared but not kept very warm.

    4
    « Had a wonderful meal in this hotel »

    on our arrival at the hotel we were approached by very friendly manager who had a nice pleasant smile got his staff to show us into the lounge bar ,before making our way into the restaurant. The staff came thru to show us to our table very helpful in telling us what was on the menu ,service was excellent meal was first class ,prices very reasonable .i would recommend this hotel to anyone who is looking for a very relaxing time. Situated on the perfect spot for travelling around the area . I give the manager and his staff ten out of ten for their pleasant approach to all their guests ,

    4
    « Base camp for some Munro bagging »

    We stayed here for two nights with our dog to walk some Munro's. There is the hotel car park across the road which is busy with traffic but also a public car park across from a quieter road which also has an electric charger. The hotel too has an electric charger. The staff are really friendly and helpful, there was nobody at reception to begin with but we didn't have to wait long after ringing the bell. The lady explained everything about meals and suggested we would get a table after getting settled into our room. The menu is really good in the restaurant, however, limited choice for vegetarian diets but I'm sure they'd rustle up anything if you asked. We had a premier room but not sure what made it premier. The beds was comfy but the pillows were lacking in filling. We were in room 204 which was next to the quieter of the two roads where the hotel lies, and the train doesn't bother you too much either. Breakfast is really good, with cereal, pastries, unlimited toast, fruit juice, porridge and a cooked breakfast with the usual tea and coffee. We will stay here again for sure.

    3
    « Enjoyable and good value apart from breakfast »

    The receptionist created a great first and last impression of this hotel by being calm, competent, friendly and very smiley on check-in and checkout. I told her she was an asset to the hotel. My room was comfortable and clean, and I slept very well. There is noise from the floor above so I'd advise trying to get a room on the top floor. WiFi was intermittent; when it worked the signal seemed strong but it did keep dropping out (n.b. my phone signal was weak here too). There is a railway very close by but it didn't bother me and there aren't many trains passing per day. There seem to be a lot of facilities for walkers and other outdoor types. Parking is good and there are charging stations across the road. The general ambience was pleasant, if a little tartaney. I enjoyed dinner and the dining room staff were friendly and competent. Breakfast was a different story, with an abrupt and unfriendly breakfast dragon, possibly a duty manager, who intimidated fellow staff as well as customers. There was a very unyielding and unfriendly seating policy for solo travellers; I was given no choice and was seated at a small table at the back of an empty dining room, between the kitchen and buffet table. The food itself wasn't great; it ticked boxes but didn't impress. Some of my cooked breakfast was inedible and there were missing items on the rather meagre buffet table. However you could fill yourself up very well with white toast and cereal before heading off for the day. The attitude of the breakfast dragon left a bad impression; up until then I was very happy with my stay and, given the price I paid, I'd have given the hotel at least a 4* review and would have been happy to return. I wondered afterwards if the breakfast manager felt that guests who pay an inclusive rate are getting something for free, so don't deserve courtesy. If you're not a solo female traveller you may have a better experience, so I'd recommend giving the hotel a try.

    5
    « We made an excellent Choice »

    We choose this hotel to conduct our tour of Western Scotland and it was a good choice. Parking is across the road which is a busy route with a lot of HGV's at times. Our room was large and very comfortable but on the front overlooking the main road. We found it noise to start with as the HGV's went by but after a day or two we didn't notice them. The hotel is large a very roomy and caters for coaches (one there when we stayed came from our town!). Food was always excellent, the staff were magnificent and the whole experience was truly great. It's a place worth staying at.

    4
    « Large, nice accommodations, but somethings nonfunctional »

    After a slew of b&b's, we were happy to see our huge room, with wide and comfortable king size bed. Lots of dresser space and large nighttables. Decently sized bathroom, with large sink. Not much space to hang towels. Heated towel rack would do well but it's not heated while radiator heating is off. Few wall sockets- had to unplug clock radio to charge 3rd phone. Bathroom light above sink did not work. Still, very comfortable, with good hospitality tray and huge towels. Excellent reception desk staffer- Dora- the hotels best asset. Great, fast laundry service. Breakfast was excellent, with croissants, cereals, porridge and toppings, and yogurt, and full, cooked Scottish breakfast. Best place to stay in our 2-wk trip, after the superb Callater lodge B&B in Braemar.

    4
    « Pretty good »

    We were very lucky to find a vacancy in this hotel after driving up from Glasgow, even on a Tuesday. The desk staff were very friendly and accommodating and mostly helpful. Room was clean and comfortable, but some improvements in maintenance and upkeep wouldn't go amiss. Temperature control didn't work and the toilet didn't flush every time, but we didn't get much help with that and the staff didn't seem overly concerned. The breakfast was very good and included porridge, toast, other cold items and cooked dishes, including a full Scottish breakfast, could be ordered and were included.

    4
    « two rainy nights »

    There is only one hotel and one pub in Crianlanoch. Not much else. Oh a post office where you can get money from a cash machine inside so have to check opening/closing times. Nice friendly and helpful staff. Breakfast was worth while and good and waitress service for the main Scottish breakfast. We ate dinner in the local pub twice which was excellent and reasonably priced and huge portions. Lots of walking available in lovely locations.

  • 5
    « Comfy family room »

    Great family room , very spacious. A lovely welcome when we arrived and dog friendly. Lovely hot showers. Breakfast included. Very impressed by the standard, decor and comfort. Free parking across the road literally a minute to carry your luggage. Our dog was brought a biscuit on arrival, she was very pleased. A nice touch. There is a bar area where you can eat with your pooch. There is a little lane that takes you down to the river where you can walk your best friend - watch out for rabbits of you have a chaser!

    3
    « Not a great Best Western »

    Our room was spacious enough and the bed reasonably comfortable, but the bathroom was quite poor. The shower didn't work, either scalding hot or freezing cold. Breakfast was good though, nice selection.

    5
    « Worth the slight detour »

    Stayed here for one night (our second stay) and would highly recommend it. Staff were so friendly and helpful at reception, bar and in restaurant. Food was lovely and the waitress was so friendly we left a well deserved tip. As we were leaving very early for a race in the morning, the receptionist offered a picnic service... and it was gorgeous. Beautiful fresh sandwiches with crisps etc. A lovely bonus. Would go to Crianlarich just to stay here. The restaurant is typical old fashioned Scottish authenticity... and they have a pizza oven! Worth turning right on the Crianlarich bypass!

    2
    « One and a half hour's wait for dinner! »

    My friend and I were on a rail holiday in the Western highlands and were based at this hotel. The bedroom was comfortable and pleasant. The problems were in the dining room. The food was extremely poor. The so called chef produced badly cooked, sometimes inedible food. Frozen vegetables, watery cod, tough inedible beef with a slimy packet gravy, apple crumble from either tinned or dehydrated apples with gluey custard. Our tour leader tried to complain but was asked in no uncertain terms to leave the kitchen! Young, foreign staff with no supervision. Manager came in once a week (so we were told). Otherwise we had a splendid holiday!!

    3
    « Average; as expected »

    The rooms were clean and had all the amenities advertised, so it was decent. However; the wifi didn't work in the rooms. The shower didn't work well. Breakfast wasn't served early enough for us, we needed to eat by 8. Not bad, just not good or great.

    2
    « Just OK »

    Room was ok, the wallpaper was quite garish and the lift was broken. Room was clean and sufficient. Don't bother eating in the restaurant.....prices high and food quality just so so....we would stay elsewhere in the future... Walk down the hill to the Rod and Reel for a good beer.

    5
    « fantastic! »

    We spent two nights here celebrating my inlaws 60th wedding anniversary, we had a great time, staff were helpful friendly and good fun, food was excellent and reasonably priced, room comfortable with a great view.

    3
    « Pity about no lift as broken, quite a trek to room. Great Food »

    Very helpful staff, clean room, bathroom clean, but bath plug doesn't fit the bath, to big!! Great view from front room. Just pity the lift was broken as it was quite a trek to room. Great food and decent size portions. Mobile phone signal is very poor.

    5
    « On railtrail »

    We had a fabulous stay at the Crianlarich Hotel..so welcoming and warm. We had beautiful breakfast every morning and a beautiful dinner in the evening. My room was warm comfortable and clean. The bed was so comfortable. The staff were friendly, welcoming and helpful. I did have a little wrangle with shower to work but opted for lovely soaks in Bath.. as between rail lines and main road do hear some traffic noise. But a pair of ear plugs sorted that and lovely peaceful sleep in beautiful surroundings. We thoroughly enjoyed our stay.

    4
    « Food OK and friendly service »

    There is not a lot of choice in Crianlarich and we stopped at the hotel for lunch. The portions were very large but the food enjoyable. The room where the lunches were served was a little dated with mounted stag's heads etc....not to everyone's taste. The toilet was clean but again needed a bit of TLC. However it is more than adequate for a stop for a bite to eat. I am going to be staying at the hotel later in the year so will review the rooms at that point.

  • 4
    « Good. »

    Charming and helpful lady at the reception desk. We had a nice dinner, nothing fancy. Good quality food. Decent and clean rooms. Ours had a bathroom for handicapped/wheelchair bound persons. Would come back here.

    5
    « Nice overnight stay »

    This was a clean and efficient Best Western with comfortable rooms and good breakfast. We also had dinner the night we stayed which was quite good. Beautiful outdoor surroundings in a peaceful quiet community. We were pleased to get a good night sleep.

    4
    « Great staff »

    Just back from a short break staying here, and the service from the staff was terrific - very friendly and helpful. I had a very good sized room on the first floor, and dinner on two nights - kitchen very happy to adapt dishes to suit me. I have stayed at this hotel before, but this was probably the best stay yet.

    3
    « Tired old hotel - lunch only »

    We stopped here for lunch on our way north to Glencoe and Fort William. The food was very good; haggis topped pizza, and good value, but the place lets itself down. It's an old building and it shows. More accurately, it smells a wee bit. It's musty and in need of renovation. No reflection on the staff or the food or the service, but it's way past its best. Interesting decor, with stuffed animals on the walls, which kind of shows its heritage and that's all very well, but it doesn't help when you can detect that musty odour. Can't tell if it's woodworm or damp, but it needs addressing. A shame, because it looks fine from the outside and would've made a nice detour, Disappointing.

    4
    « Welcoming »

    We stayed overnight on our way to the Isle of Mull. Good position and parking. The friendliest of staff made us extremely welcome. The bar meal was excellent and the bedroom was comfortable and clean. Just one minor thing....a lovely bath, but no shower, which we didnt mind...but a hand held shower for washing hair, would have been great. Other than that we will certainly stay again. Thank you.

    4
    « Clean and tidy »

    Clean and tidy but room was a bit cramped. The rest of the hotel was welcoming and getting a seat by the fire was lovely. All staff were friendly. Parking wasn't great having to cross a busy road as the other car park was very full.

    2
    « Not a good place to have a holiday »

    We booked into this hotel and were given a twin room. However it all went down hill from there. I will start with the shower. The water pressure was next to nothing, the water was either scalding hot or freezing cold and when running a bath it was not much better. The towel rail did not work and the extractor fan did not switch off. The bedroom was small and very dull. The curtains were not hanging on the rail properly, there was a very old wardrobe, and when I went to plug in my mobile charger the socket came out of the wall. So I was either going to be scalded or electrocuted. After complaining we were moved to another room. When you opened the dressing table drawers it smelled as if someone had been sick in them, in the bathroom the shower rail kept coming off the wall and the towel rail still did not work. The second room was never cleaned while we were there and the beds were just thrown up.

    3
    « Friendly hotel, fine for a night or two »

    We had an overnight here. The staff were rather over-stretched on what was quite a busy Saturday night but they remained very friendly and helpful. We were given a room with a shower but asked to swap to one with a bath (we'd been hill-walking) and this was done straight away for us. The room we were in had clearly had a bit of a refresh - not a total renovation but some nice touches like Harris Tweed chairs and new bedlinen and towels. It was perfectly comfortable (and there was loads of hot water for the all important bath!) Soundproofing between rooms is not great - we could hear the people above us moving about (at 6am on Sunday morning) so if you are a light sleeper ask for a room on the top floor! We ate dinner in the restaurant - this was pretty good - all cooked to order and it was good value too. Unusually for a hotel like this the breakfast was also cooked to order rather than a buffet. It was fine - plenty to choose from - and the staff again were very pleasant. Overall I would recommend this place for a night or two as it is in a very convenient location.

    3
    « dinner »

    We had to come here for dinner as our hotel was so awful. The food was excellent, Salmon cooked to perfection . Service very good. Decor was clean and tidy, but I was not keen on the animal heads on the walls.

    5
    « A Scottish Hotel with a Lift »

    After lugging our 5 suitcases up steep hotel staircases all over Scotland it was wonderful to find a hotel with a Lift. And next to the train line. And with a nice restaurant, even if the bar was too small. They were pain over check-in. There was no one on reception and bar staff told us to come back at 3pm (it was 2:15pm). We were not the only guests to have that experience that day. Most hotels would have found us a room earlier.

  • 3
    « Fantastic food »

    Visited this hotel today with my partner, it was pricey but the food was good I had goats cheese pizza it was great but to much rocket, she had the vegi noodles which she loved,, all good but pricey ,,,food fast pizza homemade

    3
    « Weekend for charity walk »

    Small Hotel, bit short staffed, manageress helping everywhere, room comfy, good amenities, only complaint was that the shower was rubbish, but bath nice & big and was able to soak away the aches & pains of the walk. Bar a bit over priced Restaurant , very good, food hot & very well presented & tasty Big down was Wi-Fi although free was almost non-existent

    3
    « If you have to stay in Crianlarich, this will do »

    Our experience of the hotel was mixed. Room was old and out of date. I could feel the wooden slats through the overused mattress, the bathroom was tiny and the room felt dusty/old. It was clean and serviceable - but frankly, I'd recommend carrying on to the Ewich House -- or stopping early at Inverarnan.

    4
    « Quick, perfect stopover for the Caledonian Challenge »

    Support crew for one of the teams doing the Caledonian Challenge (54 mile walk in under 24 hours) stayed at the hotel for a meal and a few (3) hours sleep. Food at dinner was very good (note: last orders at 21:30), and staff were very flexible in accommodating our need to leave the hotel at 01:30 to go back to supporting our team. No mobile network coverage on O2 or EE, but hotel wi-fi was sufficient to communicate with the team.

    4
    « Good Hotel, Good location especially for walkers »

    We had a pleasant stay here as part of a group, the room was spacious ,clean and modern. The village is small but the hotel is a good place as a base for touring tha west side of Scotland ,the train station is only a few minutes walk away., the hotel itself is very comfortable and the meals excellent,if i had one criticism it was the way the waiters had an annoying habit of reaching over one person to serve or remove dishes from the person on the other side I do not blame the young people concerned . it is bad basic training,

    5
    « Awesome coffee stop »

    We made the journey on day 4 of the WHW to get our stamp and have a coffee and we were not disappointed. Great coffee, outside seating to enjoy the sun. We had a good stop and recharged before heading to Tyndrum. A great surprise.

    5
    « Great stay on the West Highland Way »

    My Wife and I plus our small dog stayed here during our West Highland Way walk. Our room was lovely, spacious with a huge bed. The room was absolutely spotless and I really can't fault it. Staff are very friendly and more than happy to help with anything. We ate dinner in the hotel, which was very tasty and breakfast was excellent. The hotel accommodated our small dog but there are restrictions where you can eat and drink, which was acceptable and understandable to us. Perfect for a relaxing break or a stop over if walking the WHW.

    5
    « Nice Place »

    I stayed here last night and the the place was very good, the lady on reception, the guy behind the bar and the people at breakfast all worked very hard to make sure I enjoyed my stay. The room was clean and the food was excellent, the location was nice, I would definitely recommend this Hotel. Thank You.

    5
    « Fab few days away with friends »

    Decided to have a few days away with friends back in January and booked this hotel because most other places were fully booked. Wanted to stay in this area as it's a great base to tour Scotland. Wouldn't normally choose a Best Western hotel but.........I will be from now on!!! What a gem of a place. All the staff (and i mean all) were very friendly and accommodating, nothing was too much trouble. We were asked about our day on our return to the hotel each evening which was so nice. We all ate well each evening in the dining room. The food was fairly simple but excellent value for money and very tasty. The rooms were fairly basic too but clean and comfortable. Everyone in our party of 6 was impressed with the high level of service we received from the staff. I can highly recommend this hotel......The Best Western directors should be congratulating and rewarding the staff at this hotel for their professional, but most of all friendly and welcoming manner. Thank you to all the staff for a fabulous time.....i'll be booking again soon.

    4
    « Bernard »

    Good hotel with good service. It's in a fantastic location. Just needs a bit of modernising in the rooms. Lovely meal had at the restaurant. You get some road noise in the bedrooms during the night. Perfect base for so many stunning areas and for getting up into the mountains.

  • 5
    « Stopped en route to Oban / Colonsay »

    First floor room, recently refurbished. Good sized, bright room facilities first class. Good welcome at Hotel and lovely meal in the restaurant. Friendly, good service. Wholesome Scottish breakfast and again superb service. Would certainly come back - for longer next time.

    5
    « Excellent hotel, delightful staff. »

    We have had mixed experience of Best Western but this was very good. We paid extra for superior rooms and they were very good. Spacious, king size bed, clean, nice bathroom etc. The staff, from the manager down, couldn't have been more welcoming, friendly, helpful. We ate out for dinner but the breakfast was excellent particularly considering we came in just behind a coach party. Would definitely stay there again.

    2
    « Not pet friendly »

    We had made this a specific destination on a road trip due to it being 'pet friendly' and some reviews confirming so. As it turns out, we were informed when there only 2 small tables were allowed dogs. These were already occupied by others without dogs and when plenty other seats were free. It was also a small area and more of a corridor for others. Not exactly a pleasant spot to have lunch or dogs to settle. A real shame and misleading as being dog friendly.

    3
    « Walkers End Upgrade »

    We were booked to staying at Glenbruar House B&B, which is attached to the Crianlarich Hotel but at check in we were told that we would be staying at the hotel. Dora at Reception was very efficient, helpful and informative. The rooms was large and comfortable and plenty of hot water provided a hot bath to ease our muscles after a day's walking. Newspapers and relaxing sofas adorn the lounges, and there is plenty of space to chill out. What lets the hotel down is the food. Whilst you can't complain about the prices, presentation and quality heavily hint at the prolific use of microwaves and suggests that the majority of the menu is cook/chill supplies. The staff are lovely, service is excellent, food is a let down. There is a drying room for wet clothes and muddy boots too. We paid £85.

    3
    « Below par »

    Have struggled with writing this review but felt I really needed to. We booked a family room for 1 night and have mixed feelings on this hotel but leaning more towards poor. 1. Evening meal my wife and I both had the chicken with chorizo bubble and squeak. Top marks can't fault it. My 2yr old child had the fish and chips. I think for a half portion it was maybe to big and the chefs need to make sure there are no bones in it ESP for children. 2. The staff although very friendly you certainly don't expect them all to be foreign in a small rural village be prepared to explain carefully what you want. 3. Here's where the fun starts. Room 213 is right on the front best spacious and tidy but definitely needs a fair bit of TLC be prepared for the noise of passing traffic all night and If your really lucky you'll get to experience the nocturnal habits of the room above you. 4. The double bed is in desperate need of a new mattress so bad I almost slept on the floor. 5. The so called Cooked to. Order breakfast is certainly NOT chef to order. Black pudding like hockey pucks Sausages like rubber Bacon dried and old. We ordered poached eggs each of came 2 snotty barely cooked eggs having the sleep from hell and the breakfast NOT for champions. 6. When complaining the business development manager certainly likes to challenge your complaints trying to tell you that what your saying is wrong even though she actually knows my complaint comes from my personal knowledge as a chef

    5
    « Cycling 175 in 2 days »

    Hotel was lovely, the staff helpful and accommodating. The decor could be updated in the room that we stayed in but apart from that nothing at all wrong with the place, all good. The food in the evening was delicious. Was not so keen on the 5 am fire alarm though, but who would be? Thanks

    5
    « Perfect »

    Stayed here as part of a cycling group staff were very welcoming and friendly took care of our 25 bikes overnight. Our room was well sized and warm as for the food and choice on offer for such a large group was superb couldn't fault the food or service on the Friday night. On Saturday morning early start and the staff were up and preparing our breakfast before 6am which again was superb thanks again for our wonderful overnight stay.

    4
    « Perfect location for what we wanted »

    I have already written a review for the restaurant, so this is just the hotel. We had planned a snowboarding break and needed somewhere to stay, had seen reviews on this hotel and also the Groupon deal they did - sent a few emails back and forth to check availability, whilst they that some, not at the Groupon price, so had to pay supplement (not a bad thing considering the room and the view that we got). The bed was pleasant enough, shower was good. TV had a few problems (but likely the signal is not great when you are out in the sticks). Breakfast each morning was plentiful and there were no issues with the supply of food or drink, albeit one morning we had to sit ourselves as no one seemed to be kicking around. I'd happily stay here again, and may do so when the snowboarding season starts up again later in the year.

    4
    « The staff are a credit to the hotel »

    We arrived here extremely late after a 20/25 mile hike on the WHW - the main concern is that we would not have anything to eat as the restaurant was due to close at 21:00 and there is basically nothing else around Crianlairch- we barely made it - beyond shattered - we had called the hotel to let them know ahead of time of our situation and the staff on reception/waiting staff and cook held themselves back to allow us to arrive and go straight to the restaurant for a meal in quite a muddy and messy state. This was extremely impressive and I have to congratulate the staff for their understanding. That was the toughest day we had on the WHW, this gesture was appreciated beyond words. The restaurant itself was very nicely decorated hunting/drawing room style. Quite interesting features itself - one of the best ones we had seen decor wise. The room itself as a twin room was fairly small, with some rather awkward placement of the sockets and kettle, which was strange. The bathroom was excellent large with a most welcome bath and shower. Everything was clean and in shape. I'd give it 4 stars mainly for the service we received.

    5
    « Top notch »

    The only Hotel in town and a good one. Very comfortable and appealing public rooms, excellent restaurant and top notch staff at all levels.Breakfast was OK but not always as hot as it should have been and perhaps precooked not to order and it showed. Car parking is opposite the Hotel on muddy ground and could do with being paved and easier access from the road but adequate. What makes the place is the obliging and chatty staff who attended to every request cheerfully and quickly. An ideal location for touring the Highlands and warm amd welcoming.

  • 5
    « Great stay and dancing thrown in! »

    We had a lovely stay in this hotel while walking the West Highland Way. The rooms were lovely, the food great and they were really welcoming for us and the dog. On the Saturday night there was a ceilidh which was good fun to watch and join in! All round a great place to stay.

    4
    « Lovely stay - value for money! »

    We had a lovely one night stay here. The room was very generous in size and clean. We ate in the restaurant which was wonderful - I had the best lamb shank i have ever had. The reception staff was very welcoming and friendly. it was also quiet. Would stay again for sure! The open fire in the restaurant was wonderful! There was a sofa where you could sit in front of it with a whisky!

    5
    « Lovely stay! »

    We stayed just one night at this hotel and it exceeded our expectations. We booked a double room but were upgraded on arrival. The room was lovely, it was spacious with a huge bed, one of the best beds ive stayed in! The room was absolutely spotless and I really can not fault it. Staff are very friendly and more than happy to help with anything. Breakfast was lovely too! Perfect for a relaxing break or a stop over into the highlands!

    1
    « Disappointing treatment of guests during refurbishment »

    we were not told at the point of booking that the hotel would be undergoing refurbishment. This meant that the rooms we admired as we called in on the Friday to check the hotel out ( before staying on the Sunday) were not available to sit in - so we could not use the pretty reading room, bar or dining room! The bedroom had a lovely view of Ben More but the bathroom smelled of damp. The receptionist was lovely but the manager, Kenny. Was unapologetic and made personal and inappropriate remarks such as : "You have a child with you so would not be able to sit in the bar anyway". He also said "I am re-decorating myself and chose a quiet evening and you are on a very good rate." When I asked why he had piled the dozen or chairs from the bar into the tiny but lovely reading room where we would like to sit ( instead of putting them in an unoccupied bedroom) he replied , "I am not prepared to carry chairs upstairs ". His manner was combative and defiant. His attitude was that we didn't need to be informed in advance that the areas of the hotel we had admired just two days previously would be out of bounds. He eventually offered us a full refund which we accepted and we drove on to Crieff Hydro where we booked in last minute at the SAME rate and enjoyed the swim pool, games room, bar, winter garden and outstanding service. We had read such lovely things about the Crianlarich Hotel and were very disappointed . Several other guests staying felt the same and very short changed that weekend. The manager, Kenny, said no other complaints reached him yet we witnessed two other set of guests complaining to his staff. I asked for him personally and found him to be lacking in the "outstanding hospitality" he claims to offer in his welcome pack letter. It was clear he hoped to decorate on a quiet Sunday with low occupancy and that is not my issue. My issue is the lack of notice and the fact he dumped the extra chairs in the pretty reading room plus his lack of apology and personal remarks. Very, very disappointing and a little shell shocked at the manager's reaction. I am still shaking my head at his insinuation that because I am smart enough to book in advance online on his own website and secure a good rate that I should shut up and accept that the parts of the hotel I admired were closed off.

    5
    « Murder Mystery weekend break »

    Stayed here for 2 nights B&B with murder mystery evening entertainment with a superb 3 course meal included . Staff extremely helpful and thank you to Dora the receptionist who facilitated my room request and also enquired it had met my needs when we checked out. A lovely large hotel with lots of wee nooks and crannies to sit with a drink from the bar and relax / people watch Room very spacious and clean and the bed was one of the comfiest both myself and my partner have stayed in ( we were at The Hilton in Glasgow last week executive suite and this was superior!) Little noise heard from bar / other guests which is important to myself . We ate in the restaurant for lunch also . Food was great value for money and great quality . The murder mystery was great fun and we enjoyed it thoroughly . Would recommend and wouldn't hesitate to return !

    4
    « Good place to stop over between trains »

    Convivial restaurant bar and rooms in a modernised coaching inn a five minute walk from train station. Single room bathroom a bit on the small side and water pressure not great but decor nice and staff very welcoming and accommodating. They arranged an early breakfast as I needed to catch an early train. .Scott the helpful barman ensured things ran smoothly in the bar and was good company to a single traveller like me. Small residents lounge has books to read and a computer to use.

    1
    « Will not be back »

    Stopped off here for a meal with my partner and we were really disappointed I had chicken and chirizo and the chicken was as dry as an arabs sandle with charizo buried under a dollop of wallpaper paste that was meant to be mash the only saving grace was the small piece of black pudding which was surprisingly tasty. My partner faired no better she had steak pie well it was steak pie minus the steak basically a pot of gravy with a puff pastry lid and my pet hate frozen chips. O.K. it wasn,t exactly expensive but the standard of the meal and the service was ex exceptionally poor we will not be back.

    4
    « Very Pleasant weekend break »

    Clean, great staff, good food at a reasonable price. Wonderful break. Excellent location/base to other places in this area. Didn't realise there was a train station... Train to Tyndrum then walking on West Highland Way back to Crianlarich. Beautiful scenery.

    4
    « Two day break »

    Booked 2 nights B&B on the way up to Oban all the staff were friendly and extremely helpful our room was at the front of the hotel over looking the road but there wasn't much noise from the traffic we had a standard double with a large bathroom it was very clean but the decoration was a bit tired. The staff were really friendly and helpful nothing was too much trouble.We ate in the restaurant both nights the food was excellent and reasonably priced the dining room is lovely with a huge log burner which made it feel really cosy.Breakfast was excellent with plenty of choice it was served in a separate room which was like a conservatory so as the weather was gorgeous the sun streamed in through the windows it was a lovely room to have breakfast in.All the public areas were spotless and well maintained we would definitely stay here again.

    5
    « Mrs McDonald »

    Was really nice phoned during week they put champagne and fruit in room my request for husbands birthday .room was lovely and big only thing would say toilet had smell of damp but loved room view faced the hills which was lovely .breakfast wAs lovely and staff was friendly the only thing we missed was old staff especially jane who was on desk .still would return as everyone was friendly

  • 4
    « lovely break »

    We stayed at this hotel a few weeks ago for 3 nights. We had a good experience of being well looked after at this hotel. The staff were very nice and really helpful. The room we stayed in was very comfortable and the facilities were good. The breakfast choices were very impressive, catering for even fussy eaters. You could not fault the choice. We dined in the hotel restaurant for the 3 evenings and were really happy with the food. I liked the way that the staff were able to be genuinely friendly and understanding. We had not expected there to be snow over night on the second night of our stay, not that it made any difference, it certainly added to the amazing views. The hotel was so lovely and warm even through the night our room was so comfortable. There seemed to be a problem with the television in our room but one of the staff managed to get things sorted. Our room was cleaned every morning and I was really impressed. I can honestly recommend this hotel and would stay again if we were in this area again. It was very good value for money

    4
    « Ceilidh Night »

    Hotel booked in order to attend Ceilidh dance. Overall hotel was good. Room clean and comfortable enough. You could control room temperature which is a bonus.Food enjoyable and plentiful. Staff dealt with were polite and pleasant enough. However, they lost points by fact that there was a problem with their TV service. This was reported to reception staff on at least 3 occasions with assurances being given that it would be dealt with. It was never dealt with. The last time we reported malfunction we were advised the engineer had looked at TV twice but was unable to sort at this time. We were offered another room (this was our last night so declined). Felt disappointed as the staff should have kept us informed of outcome without the need for us to 'chase up' Perhaps a seemingly small point but it was the lack of customer service (response) which disappointed

    5
    « coach party »

    dont usually write reviews, but this hotel i feel deserves one,stayed as a coach party bedrooms cleaned every day warm and comfortable, food is excellent,staff are extremely helpfull who ever owns this hotel shoul be very proud of the staff in this hotel.my wife and i would like to thank the staff for making our stay really worthwhile.

    3
    « Lovely classic hotel »

    Cosy hotel, nice location. Receptionist was very friendly and helpful. Cleaners in the morning were loud. Soap dispenser in bathroom was empty. Other than that, service was good. There is free Wi-fi, but the signal is poor, probably because of the location.

    4
    « Overnight stay »

    Stayed on a Saturday night, attended the murder mystery event as part of a work team building away day. Hotel was lovely, staff very helpful and the dinner on the Saturday was fab. Breakfast next morning was amazing, plenty of choice, both hot cooked food and cereal, toast etc was plentiful, staff made sure everyone had a constant supply,of tea and coffee. Murder mystery was great fun, company who did it were great. Hotel is in a lovely spot for going walking. Would go back just with family for a break.

    5
    « Pleasantly surprised by how good it was! »

    We didn't have huge expectations for this hotel having read some of the reviews, but from start to finish we were pleasantly surprised by how good it was. Our room was spotless, well appointed and huge (as was the king sized bed). There were lovely and unusual Japanese prints on the wall - another pleasant change from the bland art that often comes with hotel chains. The whole feel of the hotel from thick carpets to freshly decorated walls and interesting art work was impressive. The menu looked safe and mediocre but again, the experience improved on the expectation. We sat on a comfortable sofa by a roaring wood burner whilst our food was being prepared. I had a lovely pizza and my wife a delicious steak pie with a good quality Argentinian Malbec for just under £20. The dining room is spacious and welcoming. The waiters who served us, George and Scott, were a credit to the hotel, as was the young business manager who popped in to retune the tv (the whole system was being upgraded). We had a delicious breakfast the following morning in the sunny breakfast room, again the service was excellent. Newspapers are provided free, We wholeheartedly recommend this hotel.

    4
    « lunch stop »

    stopped in for lunch on Friday 26th February, the meet and greet service staff were excellent, the cullen skink soup was fantastic thank you NICK the sous chef, we will return and stay over the next time.

    5
    « Top notch 3 star. »

    Had a great stay here. War , friendly, loved the dog, the food excellent and plenty of it, especially the pizza, and to top it the room was excellent, super king size bed and very comfortable. Best nights sleep I have had in years. Great for walkers and overnight stays, but not much to do in surrounding area but walking Staff very friendly and willing to stop and chat about your day. I have stayed in worse 4 star accommodation. Will definitely come back,if I'm over this way again.

    4
    « Good trip »

    Me and my husband stayed here for 2 nights and we had a lovely time. The staff are fantastic, the food was lovely we had breakfast and evening meal and no complaints at all. The room was big and had everything we needed. I will go back anytime. The only negative thing was the television had no channels, but we later found out it was getting upgraded and would take a further 24 hours, would have liked to be told before hand.

    4
    « Nice place to have a bite to eat after a day on the mountains »

    Stopped here on the way home from a superb day's hill walking. The staff were helpful and we had a nice meal in the lounge beside a welcoming wood burning fire. The menu was good and our burgers tremendous. Pleasant atmosphere and certainly would consider staying in the hotel.

  • 3
    « Good in parts »

    We were well received, once we had found a receptionist. On the face of it the hotel looked well cared for with the reception, lounges and dining rooms clean and well decorated. Our room on the first floor faced the road, making it only a matter of yards from a busy main road with traffic noise throughout the night. The first floor of the hotel had poor carpeting and decoration which belies the initial appearance. Our room was of a good size and the beds were good and clean. However there was paper hanging off the ceiling in a number of places and the small bathroom was entered through tiny brown plywood doors. Fittings were newish, but of the poorest quality .The bath was dangerous to stand in. Wifi was difficult to access and the TV would not work. Why oh why do so many Scottish hotels think it is o.k. for guests to make do with this sort of thing these days? IT IS NOT. On the better side we found the staff friendly and the service was good at breakfast and dinner. The quality of both meals was very good with a good range of items on offer.

    4
    « Murder mystery »

    Have just stayed at this hotel for murder mystery weekend. Hotel is very comfortable and the food is brilliant. All the staff are very helpful and Paula is especially helpful. The murder mystery experience was great fun and very well done, would certainly do whole thing again

    4
    « Dog Friendly Hotel! »

    Had a lovely couple of days here. Staff were friendly and accommodating. Even though it was low season there was plenty of staff. Great too that the hotel is dog friendly and we weren't given a shabby room like some hotels would do if you had your pets with you. Food good quality and varied too. Prices reasonable for good food especially when made fresh to order and limited availability choice within the village. Rooms were clean and nicely decorated. Limited reception on our phones but hotel did provide free wifi. Tv choice was limited too but when you go somewhere like this so you really need tv or mobile phone reception? The pressure on our shower wasn't great but after a day of walking a bath is great to have. I didn't mind the lack of shower pressure as I have been in some other hotels where you'd expect power showers but they live up to expectations. We joined the west highland way path to Tyndrum and caught the train back which is a bonus too. Easy to find linking path and it was a lovely walk especially in the snow. A very short walk from train station to the hotel. A definite return for us and our four legged friends. Views from our window

    3
    « GREAT LOCATION, BUT LET DOWN BY OTHER FACTORS! »

    This weekend I booked a room under the winter offer sales rate for £38.15. I drove all the way from Blackpool, about 250 miles, took almost 4 hours nonstop. After passing massive Erskine bridge, sceneries along the way is breathtaking - specially the Loch Lomand and beyond. Crianlarich road layouts changed, but easily arrived to the hotel. Hotel situated in a beautiful location overlooking snow covered mountains. Enough parking spaces available infront of the hotel. For a hotel with 36 rooms it's enough and it's free also. On my arrival I couldn't find the reception area, then one staffer came and assist me, oh just a desk with computers that's the reception desk! Done the formalities and allocate me a room at the first floor. As a diamond member, no recognition of loyalty or not a single preference given. She showed the way through the stairs, but later I found the lift other side! My room number 212 on top of the conservatory, got a partial view of the mountains. It's a twin room, comparatively very small. I couldn't find the bathroom, when I opened 'wardrobe doors' oh it's the bathroom! Funny!! Bathroom with bathtub, wall mounted toiletry, compared the room bathroom is better sized! Spotlessly clean. Small size wall mounted TV there, but only a handful of channels working. Even no BBC 1. I viewed Premier league match highlights every Saturday nights on BBC 1, but I missed. Further annoying thing is the Wifi, very difficult to connect, but even then not working at all. Maybe remote area? In my room my phone also didn't got signal (EE). I booked a table at the hotel's restaurant for dinner. Restaurant staff very attentive. (Same staffer work as receptionist works here also). I had soup of the day - leeks and potato - and Scottish sirloin steak as main. It's one of the delicious steak I ever tasted! Costs just £22.45 only. Great. Buffet Breakfasts served at the conservatory. I preferred full English, well cooked dishes served by attentive staffers. Tea/coffee, juices served accordingly. Overall good staff, fine location, great food - but no loyalty acknowledgement, small rooms, TV, annoying Wifi made this hotel an average rated. Maybe next time!

    5
    « Value »

    Booked for one night stay. Exceptional value for money and quality of food was exceptional. B&B was booked for £48 and our meal including wine and drinks was £65. Outstanding. Only minor point would be regarding the size of the room. Ours was very small but unsure if all rooms are similar.

    5
    « special break made perfect by the staff. »

    my husband and i booked a 3 day stay inThe Crianlarich Hotel for our 1st wedding anniversary and had a wonderful stay. the staff are so friendly and helpful, we felt very relaxed,the food was excellent, service perfect, made too feel very special when we were given a complimentary bottle of wine and a little note from the staff. we will keep that special note with our anniversary cards.

    4
    « Clean and welcoming »

    Being an imbecile I had booked the right day for our stay but the previous week! Luckily, the lady on reception was able to sort it out and gave us a room at the same price. The room was a good size and had a nice bathroom, work desk and plenty of sockets. Wifi was decent too. The restaurant had a nice variety of choices and the food was good value. Staff throughout the hotel were helpful and polite.

    4
    « Fantastic staff and stay »

    went with husband and mother in law , we all really enjoyed our stay , which was made extra special with the caring off the staff who can not do enough for you . Would love to mention all the staff but extra special mentions to Emily and Paula. Food lovely but one complaint Too Much.Had a good night enjoying the Caileigh band , who again were also eagar to please. Look forward to returning

    4
    « Burns Night Disaster but................................................. »

    My wife and me decided we would enquire as to availability at the Burns Night function back in December having had a great time at the same function three years earlier. On learning there were still tables available we duly made the booking along with some accommodation, a premium room at the southern end of the hotel. Let me say straight away that we had no issues with the room; it was clean and as described. However the same could not be said of the Burns function which in our view was a disaster from start to finish. We were hoping for a repeat of our experience in 2013 but were so disappointed we decided to speak to management. I'm glad we did because the duty manager was a delightful young lady called Paula. She listened to everything we had to say and couldn't apologise enough. She explained that the hotel had been let down too and that she had to organise much of the function from scratch. Anyway, she went out of her way to make up for our disappointment and I can only applaud her for taking customer service to a new level. It would be unfair to say what she did but suffice to say it was well received and unexpected. Another issue which we shared with Paula was with regard to one or two of the bar staff. They were foreign and regrettably struggled with the language. This would probably go unnoticed if they were working behind the scenes but in an environment such as a bar their linguistic skills really do need to be much better. Lastly, an important observation for any beer drinkers who may read this review; there is no real ale available. This was a huge disappointment to me because I had read somewhere that cask ales were available. They do offer Crianlarich Ale which must be a keg beer as there were no hand pumps on the bar and nor did I see any bottle conditioned real ales.This meant I had to settle for lager [Grolsch] which at around £4.40 per pint is not exactly cheap! Anyway, other than an extremely disappointing function the hotel is perfectly fine but my parting memory will be of the excellent customer service offered by Paula, the duty manager.

    5
    « Murder mystery weekend. »

    Great weekend. Brilliant hotel. Lovely food. Friendly staff. Previous reviews stated "dated decor, needs modernising", RUBBISH! We found it tasteful, homely and in good clean condition. Will we come back? Hell yes ??

  • 3
    « Noisy room »

    An hour into my sleep I learned (thumping music) that I had been duped into a room right above a very noisy bar. I like ceilidh music as much as anyone but its a poor show that I was not warned of this or given the option at check-in to have another room - whoever checked me in would have known I was being given probably the worst/noisiest room they had. The only redeeming experience was the delightful scottish lassie who was working hard to keep everyone happy.

    5
    « Brilliant Weekend Break »

    Stayed Friday to Sunday and took in the "Murder Mystery Weekend" and would highly recommend it to all. Hotel is ideally placed in wonderful scenic setting with great road and rail links. Staff were all very cheery and very helpful and our room was huge and immaculate with excellent heating.........snowed all the time we were there!!!! Would highly recommend the Murder Mystery event on the Saturday....very professionally done and a great evenings entertainment coupled with an excellent meal. Brilliant weekend break will, do it again.

    5
    « Weekend groupon break »

    Booked through Groupon and did not have high expectations . However the hotel was excellent. Room immaculate and roomy. Staff could not have been more helpful, friendly and welcoming. Food was excellent. Took part in a murder mystery dinner which was god fun. Would highly recommend this hotel for a weekend break. One tiny thing though .... On room information there was a barcode to scan for a free drink at the bar. Both of us scanned this and added our email details. Notification stated this would be verified by email but no email arrived so we could not claim free drink. Not overly important as we still had a very good weekend .. Just pointing it out for future reference!!!!

    4
    « Murder Mystery Weekend »

    Group of 10 booked in for a Murder Mystery Weekend! Great hotel with beautiful surroundings. Very pleasant and helpful staff especially Emily & David . Great food and entertainment on the Murder mystery night. Brilliant fun. Will definitely be back

    4
    « Murder Mystery Weekend »

    Stayed at this hotel as part of a group of 10 for a 2 night Murder Mystery weekend. Very welcoming hotel, helpful efficient staff, especially David and Emma. Hotel rooms very comfortable, large room well equipped newly refurbished bathroom with excellent power shower, only complaint was the uncontrollable heat in the bedroom even with window wide open for the entire weekend the heat was unbearable. Staff tried to assist by correcting but unfortunately the app used for their heating system appeared to not be functioning correctly. Excellent breakfast and can also recommend the scones:) The Murder mystery performance was excellent and the 3 course meal fantastic great value for money, we will return.

    5
    « Great getaway »

    Stayed in other Best Western hotels throughout UK. This hotel however is the best for food & service. Food prices are reasonable,clean & warm rooms. All the staff are very helpful & friendly. Would definitely recommend to anyone. As big Arnie says "I'll be back"...

    4
    « Good Hotel for winter break »

    2nd time i used hotel as weekend winter break to mountain climb in Highlands, Great proximity to Glasgow airport and Western Highlands to serve the purpose Staff friendly and helpful and overall quality satisfactory I would say we have been twice in quiet period, so can only guess level of services remains when busy

    4
    « Second Time Around »

    We stayed at the Crianlarich Hotel in between Xmas and New Year. As we had stayed there the previous year we were a bit apprehensive that it wouldn't be as good as we remembered. However, we needn't have worried! The welcome was warm and friendly from all staff and some aspects of our stay surpassed last year. Afternoon tea was served up every day which was most welcome after having been out walking in the morning. The food served at breakfast and dinner was excellent. The bedroom was large and although it felt a little chilly when we arrived the room soon warmed up (however it should be remembered that it was a particularly wet and very cold few days!). The log fires were a delight and believe it or not it was great fun putting the logs on and keeping the fires burning - so cosy sitting round the fire with afternoon tea and chatting to other visitors. The hotel may not have leisure facilities but quite honestly they are not required! The scenery is stunning and the hotel put on entertainment in the evening which was excellent and it was so nice to see all of the guests joining in the ceilidh and the quiz night. If you are looking for a hotel in which to relax and unwind from the stresses of everyday life then this is one to stay at. A plus point for us is that dogs are also welcome at the hotel. Excellent value for money. We will certainly be staying here again.

    5
    « Christmas Special, was truly special. Massive "Thanks" »

    Simply Kenny, Paula & all the Staff. If the food alone was the reason I've bothered to write this, it would be suffice. Every meal a delight and how on earth Chef got Leek & Potato soup to be that tasty, is beyond me. The Hotel for our 2nd visit, felt warm & welcoming as before, but it was the Staff that made it for us. Their interaction was appropriate and they catered for the less infirm customers and young alike. Scott gets a mention as a very classy Santa Claus on Christmas morning. To see Zac's little face as Santa approached was a picture. Pam, Max (B Collie) and I had a fabulous time and can't wait to return. Thanks again ;-)

    4
    « HIGHLAND HOSPITALITY »

    We recently stayed in this hotel over the Christmas period and I have to say that the staff were some of the friendliest we have ever encountered. Nothing was too much trouble. The food was excellent, more than enough to sustain an army. The log fires in the main room were a welcome sight after a long wet day in the Trossachs. A full afternoon cream tea was delightful. The entertainment of local musicians was enjoyed enormously. Its is sited a short walk from the rail station so is in easy reach of Stirling or Oban. Very reasonably priced fares too. The main rooms are well decorated and furnished, The bedroom we were given was large but in need of some renewal, ie carpet, wallpaper and bathroom doors.. However the room was clean and bedlinen/towels of good quality with frequent changes. The bathroom was large with bath/shower. There was always plentiful hot water.

  • 1
    « Andrei..... oh Dear... what can i say.....??? »

    Well, what a terrible experience we had at the crianlarich hotel when a group of 10 arrived for lunch. I was one of the last to arrive and when i went to the bar and asked Andrei the waiter could i please have a cappuccino, he replied with a very rude "IS THAT A QUESTION OR A STATMENT?? " hmmmm we are in for a treat i thought! After I got my cappuccino we sat for lunch in the lovley big restaurant, Andri proceeded to take the lunch order and make numerous mistakes but in the end we got our lunch- which was also veryhe tomato soup was just tinned tomatos and my friend's cullen skink was a joke. When it was time to leave we asked to split the bill and you quessed it, it was a majour issue for Andri whos instant response was "NO YOU SHOULD HAVE SAID AT THE BEGINING I WILL NOT DO IT PAY ALL THE BILL OR NOTHING!" after more obnoxious ridiculous coustmer service we added up the items ourselfs and left the correct money. NONE OF OUR GROUP OF 10 WILL EVER RECOMEND OR VISIT THIS HOTEL AGAIN WELL DONE ANDRI !!

    1
    « Avoid at all costs!!! »

    Stopped in for lunch with friends and were greeted by the very rude waiter Andrei! Ordered lunch which was awful! Had the Cullen Skink which had no bits of fish in it, big bits of black leeks and no seasoning in it whatsoever! We had to leave before our friends so asked to pay separately from everyone else which was a complete pain for Andrei as he kept sighing and shouting at us to 'wait' as we rhymed off everything we had for lunch! Overall the service was atrocious and totally out of order and the food was terrible! Safe to say we won't be returning at all and I would recommend not stopping at all!

    5
    « Highland stopover »

    Had an overnight stay on the way to Skye. Easy to find and plenty of parking. Lift to the rooms. Room was large and well decorated with good views. Nice comfortable beds with a modern shower / bathroom. Restaurant was nice & we Had a good meal.

    5
    « Surprisingly good vegetarian food! »

    Arrived in the dark on a very wet and windy evening - great to be able to park right outside the front door. Staff were very friendly and helpful throughout. Room was very typical of a Best Western-style hotel apart from the very odd wardrobe-door access to the bathroom! Highlight was the evening meal. As a vegetarian I did not have high expectations but the roast vegetable tarte was really tasty and unusual. Service very good although the restaurant was very quiet. Breakfast was also good with coffee kept topped up throughout (which I always appreciate!). Good value for money and would definitely recommend to others.

    5
    « A very good hotel »

    I was in the area for a few days in the outdoors. I was really surprised by the hotel as I am not a fan of the Best Western chain. The staff were very welcoming. The room was warm and very clean. Shower over bath worked very well. The restaurant was very good, with a welcoming fire. Cullen skink and chicken or lambs liver and mash. The cooked breakfasts were well cooked using good quality ingredients (passed the sausage quality test) The Crianlarich beer was ok too. The drying room was very handy for drying clothes after a long day on the hill.

    2
    « Not risotto »

    We stopped in for a quick lunch while driving by, as this was the only option open. The risotto I ordered was distinctly not risotto, but instead boiled white rice mixed with a little bit of [very little flavor] broth. The chicken in it was also quite bland. My lunch was quite disappointing, especially since risotto is one of my favorite foods. (My dad's fish and chips were good, however!)

    4
    « Good value hotel »

    Large room and bathroom, clean enough, comfy beds, friendly, helpful staff. Engaged chef who produces well-cooked dinners and good breakfasts, the latter in a pleasant conservatory. You might just want to give some thought as to how that in-bath shower functions before you start to wash (fine once you've worked it out), and get the staff to explain how the room thermostat works, however!

    5
    « Great visit »

    Did a 3 night b&b stay on a groupon voucher. Amazing value. Accommodation was just right and nothing was too much trouble for the friendly and committed staff who made our stay so pleasant. Dined on a couple of nights and found was very satisfactory. Highly recommended - already booked a return visit for early next year. Great base for hikers and climbers alike

    2
    « If this is the *Best* Western, maybe you should choose another compass direction »

    Visited in November, room was cold, radiator in bathroom turned off, radiator in room only luke-warm. Room was also incredibly dated, with a humming fluorescent tube main light. Bathroom only had a bath, with a £5 push on shower adaptor, which sprayed water out of the bath when we tried using it. The water also took about 10 minutes of running for any hot to come through. Oh and we were above the bar which was pumping out music until midnight. All in all it was like stepping back to the 1980s and not in a good way. Avoid if possible.

    4
    « Great break »

    Spent 2 nights here on a voucher in a snowy spell with our dog. Basic hotel with comfortable room and with good pub grub. Staff very friendly and helpful. Great base for exploring surrounding countryside including Glencoe and Killin. Would recommend.

  • 4
    « Citroen car clubs weekend »

    The entire hotel had been booked for this event and many enthusiasts had come from south of the border for a weekend of socializing, touring, eating and drinking . All were warmly welcomed by the reception staff. our room was warm and comfortable. Bathroom was rather small with a hosepipe shower. not good for anyone with mobility issues. First night dining was buffet style which disappointed some guests but the queue moved quickly and the food was good and nicely cooked. Not much choice but OK.. second night was table service and again the food was good, especially the salmon. The only disappointment was the overcooked vegetable accompaniment. Broccoli should be green and al dente not brown and mushy. Wine was served with both main meals Great value. Breakfasts were more then adequate with fresh fruit, cereals, ,yoghurt and a variety of cooked dishes. We would go again in better weather.

    4
    « Good but could have been better »

    Whilst the staff and downstairs of the hotel were great, the bedroom I had was substandard. There was barely enough room for a double bed, single wardrobe and bedside table. The bathroom didn't have a shower, just a bath and the decor was somewhat dated, the walls covered in a green marble 'effect' that looks like something from from the 70's. Basically, it needs modernisation........

    2
    « Unfriendly »

    I stopped here for one night on a tour of the highlands. Upon entering the reception I was greeted by a very surly receptionist who looked at me as though I was an idiot whenever I asked a question. The room was clean but cold and the thermostat was a fiddle to operate. I managed to turn up the heating but it would not go higher than 19 degrees. I had left my toothbrush at a previous accommodation but there was no toothbrush/toothpaste in the room. Although, I was given one upon request by the surly hotel receptionist. This isn't really good enough - this is a hotel. The breakfast was ok (albeit very greasy). The evening meal was pub grub standard but not cheap. If you are looking for somewhere with character - this is not it - Best Western have created a generic and bland experience in a beautiful and atmospheric location. I suspect there are better alternatives nearby.

    5
    « Amazing Hotel - superb location and great staff »

    The BMW Club Scottish region had organised a weekend in Scotland, using this hotel as its base. A great choice was made as this hotel was superb. The hotel staff attentive and the food great all at very reasonable rates. These trips its the hotel that makes it and in this occasion it more than met our requirements. Good food was supplied on both nights and the room comfy and clean. Id have no concerns recommending this hotel to anyone.

    4
    « Reasonably priced and comfortable stay »

    Myself and a group of friends visited for the third time this year (annual event). It's a nice enough hotel - friendly staff and good food. The rooms we have had have been very comfortable - the duvets are really warm and the beds nice and firm. Bathrooms appear to be a little on the small side, but that said, there's enough room. The water temperature is unpredictable but the temperature in the rest of the hotel was almost unbearable! Even without the heating on at night and the window open, it was really warm, so the duvets were not required. Nice to see an electric car charging point both attached to the hotel (free for guests I think) and also another one just across the road beside the public toilets. Oh, and there is free wifi!! Will definitely return!

    2
    « Overnight stay with my Husband »

    My husband and i were sitting in the house about three weeks ago, i wasn't having a good time of it of late so my husband decided to book us an overnight break to cheer me up a bit!! We went on-line and checked out some prices, offers etc and (goodness knows why!!!) decided on The Best Western Hotel in Crianlarich. We decided on a best western as we have visited quite a few in the past and even if we do not stay overnight we are never disappointed by the food or atmosphere! Boy were we about to discover that they are not all the same!! We were booked for bed and breakfast but decided after we had made the booking and as Crianlarich is rather remote that we would e-mail them and arrange to book a table for dinner, as by the end of the week we hadn't recieved a reply to our e-mail we telephoned they said they had had trouble getting e-mails and apologised and we booked our table! The guy we spoke to assured us that their e-mail system was now fine and if there was anything else just to e-mail, which we did a couple of days later to ask if the hotel had anything on in the way of entertainment as it was a Saturday and not any Saturday it was Hallow'een!! Well unfortunately we got no response to that e-mail either and our break is over and done and we still don't have a reply! We just want to say that we were deeply disappointed from start to finish, the girl at the reception desk on arrival was friendly enough but was to busy speaking to another couple of staff that we were handed our keys, told we were up on 2nd floor and if there was anything else to call on the telephone in our room!! We went up to our room which was fine, large,basic but clean!! We hung up some of our clothes and decided to go downstairs for a drink, the rugby was just about to start so the lounge area at the bar was rather busy so we ordered our drinks at the bar and went through to the dining lounge which was very pleasant with music playing, we sat and finished our drinks then went up to our room to chill out before getting ready for dinner! We were in the room about twenty minutes when the fire alarm went off, so naturally we made our way out only to be told by a member of staff that there was no need to panic as it was only a practice!!!! The poor girl in the room next to us had a towel around her hair and a dressing gown on as poor thing had been in the shower!!! I know you have to prepare and make sure that everyone knows what to do if there should be a fire but to know that this was going to happen and not mention anything at all about it to the guests!!! Then to top it all off we went down for dinner at 8pm to be told we couldn't eat in the dining room as they had a murder mystery night on so we sat in the lounge (no qualms as it was nice but there was no one there, no music, nothing at all for hallow'een i have never been so bored in all my life!! The menu was nothing to shout about either very basic food which really had to appeal whatsoever, my husband and i both had fish and chips which i must admit was lovely at the time but unfortunately we were both really sick later!!! This was truly an experience we will never have again!! And never want to. On the good side breakfast was not to bad and we were served by a very pleasant guy who was attentive but not ott!!

    4
    « Excellent hotel »

    Stayed here in organized rail tour. Lovely friendly and smartly dressed staff, nothing too much trouble for them despite language problem sometimes. Very convenient for railway station. Food excellent at both breakfast and dinner. No mobile phone signal, does not bother me as I hate mobile phones! Wi-Fi OK.

    4
    « Great value lovely staff but PLEASE LIGHT THE FIRES !! »

    Very pleasant hotel which offered great value for money. A great base for a walking holiday and although the rooms are a little dated they were warm , clean and comfortable. The staff were welcoming and friendly particularly the exceptional Emily who's hard work, cheery manner, thoughtfulness and attention to detail really made our stay. A complete star ! Breakfasts were fantastic, evening menu not so good both in terms of choice and quality but the home made pizzas were delicious and definitely worth a try. Hotel is unobtrusively dog friendly which was a real bonus. There was also great musical entertainment one night with a really talented couple of folk singers. OK moan time...for all the plus factors our one big issue was the lack of a cosy atmosphere in the dining room and lounges. There were 3 fabulous wood burning stoves , packed with logs but not one was lit at any time during our 5 night stay. We queried this five times but to no avail so as the wind and rain battered against the windows we broke on the last night and headed by car to the Drovers Inn at Ardlui simply to see a real roaring log fire and feel some atmosphere. Such a little thing to change but it would have made a massive difference to the ambience of the Crianlarich Hotel which otherwise was lovely.

    4
    « "Good value for money" »

    Stayed in the family room with two children , the room was a good size comfy beds and clean. The staff were all really nice and efficient, thank you . Food average for area didn't really expect an amazing meal and it was always ok we ate there twice and the kids loved the pizza, the Crianlarich ale was very good and the Alberfeldy Dewars single malt. Breakfast was great, a good start to the day. We all loved the area lots of stunning scenery and fantastic walks. Good base, We'd most certainly stay here again.

    4
    « Was once a lovely hotel and with a little spent on it could be great again. Location good for travelling. »

    On the through road from Perth, Stirling, loch Lomand, Oban, Glencoe etc. ideal stopover point. Hotel has been lovely but in need of updating. Lack of staff. Bar expensive. Restaurant poor. Bedroom ok. Clean and ok for overnight. Make shift bathroom door rubbish and dont see why. Far too warm in room. Breakfast was excellent. Dog friendly. Would use again for a stopover whilst travelling.

  • 4
    « Small, Friendly Hotel »

    Stayed here for 5 nights as part of an organised tour. Room was spacious and clean. The bathroom was compact though large enough to do everything in. The bed was comfortable. Would have preferred local (Scottish) television news rather than the London version on the television. Buffet breakfast was very good with a range of cereals, porridge, fruit salad, yoghurt, croissants with a range of hot food - eggs, bacon, sausages etc. As it was a tour, there was a fixed evening menu - choice of four starters, four mains and four desserts. The choices varied - always, meat, fish and a vegetarian option. Food was well cooked and plentiful. Bar had a small range of lager, a cider and a keg local bitter though did find some bottles of bitter from Mull at the back of the bar. All the staff were very friendly which helped to make this a very pleasant and enjoyable stay.

    5
    « Comfortable base for touring the area. »

    Charming hotel in central position. Large room with all amenities and a great view. Helpful, friendly staff and good highland fayre.I stayed whilst touring the area with a rail tours company and was well impressed. we were given a hearty breakfast to start the day and a fulsome dinner on our return. Nothing was too much trouble and a mixed European team pandered to our needs. My only minor negative comments were the bar prices were a bit high and the WiFi was slow. But this is rather picky and should not detract from a very enjoyable stay

    5
    « Absolutely brilliant »

    Thanks for letting us stay in your lovely hotel, very clean and tidy, room was lovely, a bit too warm for us hardy scots ha ha. Staff were great especially the young tall lad that looked like Leonardo de caprio, such a good manner, and the blond girl at breakfast who kept us right, sorry can't remember names, the food was excellent, not a complaint from us, just lovely x

    3
    « Pleasant stay »

    Stayed here as part of a Travelsphere holiday. We had a lovely big room at the front of the hotel with a huge comfortable bed and a lovely view of the mountains,bedding however was never changed for the 4 nights we were there and there were no pillow or mattress protectors, something you usually expect these days. The bathroom was adequate but the ceiling was heavily mould stained and smelt very musty, shower good though. We had breakfast and evening meal every day and the variety of food was excellent especially at breakfast, haggis and black pudding every day was great. Quality could be a bit iffy though, for instance first day I had porridge and it was perfect, next day it was so solid it wouldn't come out of the pot and on the third day it was stone cold, I was begining to feel like Goldilocks! Evening meal was generally very good, you had a choice of three different options for each course always varied so pretty good for a tour group. Service quite slow but it didn't matter as there is nothing else to do in Crianlarich but stay in the hotel, the weather not being conducive to taking a nightly stroll, we ventured to the local pub but were the only customers! Hotel bar is ok, quite expensive and staff generally a little confused. Staff in general though very pleasant. Sounds a bit negative but all in all I would recommend this place there are a lot more plusses than minuses!

    5
    « BMW Car Club Highland Fling »

    Huge thanks has to go to Joan and all her very helpful and cheerful staff, nothing was too much trouble and the way they treated us helped to make the weekend. The value for money was second to none, service was first class and the food was beautiful. I would not hesitate to recommend this hotel to friends and family. This was a perfect base for the gateway to the highlands, I just hope you get the weather we got. Will be staying there again in the future without a doubt

    3
    « We must have just had a poor room »

    Reading other reviews I think we just ended up with a poor room, which is a disappointment as we paid for an up grade, I thought this was the best they had. So here is my review, take it with a grain of salt as others seemed to have enjoyed this spot: This is a best western hotel, but should not be carrying the name. I know standards are different from America, but I was surprised to see this in the best western chain of hotels. Room was very small, bathroom was an after thought and toilet was about 3 ft from the person on the right side of the bed with a closet style swing door in between. Shower was either extreme hot, or ice cold, no in between. A bath is your best option. Our bed was quite comfortable and room clean in all areas that I needed (very dusty in crease between carpet and trim next to wall. Loose floor boards under carpet that creaked. We ate dinner at the pub in town so cannot comment on the dining room. Breakfast was typical of other hotels in Scotland where we stayed. Only wifi we found was in lobby.

    4
    « A Good Stay »

    We liked this hotel mainly because of the staff who were all excellent, which shows good management. The food was of a very good standard as well, and our room was large and pleasant. The location is somewhat quiet, but what a lovely base to explore from. Wi fi signal was poor.

    5
    « Always made welcome at this lovely hotel »

    We come back to this hotel each year for it's relaxing atmosphere and all the beauty of the surrounding area. It is very good value - we particularly enjoyed the Philimari Folk Duo on Saturday night. If you want somewhere clean and warm for some relaxation and good value meals then it's perfect. We recommend it to our friends.

    4
    « Good quality comfortable, affordable Hotel »

    We stayed for 2 nights on our way to the Isle of Skye & were very pleased with every aspect of this hotel. The room was very spacious, very clean, warm with a huge double bed & quality well laundered bed linen. They have a comfortable residents lounge area. The bar area is very small so we tended to have drinks at our table in the restaurant or sit in the lounge. That's not a problem though. The young barman did not seem to understand English very well. We ate in the restaurant & the food was always delicious & the service was good. The breakfast restaurant was very clean & comfortable with lovely views & the breakfast itself was very good although on the first morning we went down about 15 minutes before the end of service & the hot food containers were no longer being heated (you can see wicks underneath that they light but these had all been turned off) so consequently the bacon etc was warm rather than nice & hot. It wasn't enough to cause us to say anything though. The next morning they were all lit & breakfast was much more enjoyable. Good choice of cereals, yoghurts, fruit & cooked food. All in all we really enjoyed our stay & it is somewhere that we certainly stay again if we are ever in that area again & we would recommend it.

    2
    « Old hotel, quite dated »

    We stayed here during our walk on the WHW. The hotel is quite old and was my leastr favorite of all the places we stayed. Staff was ok but not very friendly. Room was very dated. The walls seemed paper thin as did the weird bathroom door that offered little privacy. The hotel did offer a drying room but overall I felt like this was the least walker friendly hotel of all places we stayed. The restaurant was ok but the service while friendly was absolutely too slow. It took forever to get the check let alone a second glass of water.

  • 5
    « Great start to a day in the hills »

    Greta wee Hotel, excellent location within 3 minutes of the train station. We got the sleeper from Edinburgh and arrived just after 8am. Speedy service of a bacon roll and coffee. They held our luggage for us (overnight bag). Joan the GM was great, bubbly and very professional. We also met Paul the Night Manager, again very professional and chatty. While we did not eat the Hotel it looked reasonable, we ventured to the Rod & Reel after climbing (scrambling Ben More). The room was very spacious, triple on suite. Beds were very comfy, only let down on the room side was lack of Wi-Fi that was available in the lobby. Very quiet at night. We had breakfast the following morning which was pleasant. Mind you the sausages were (as others have commented) like leather, the bacon was not much better (there are plenty of decent Scottish suppliers). All in all a good stay, good price, great staff throughout. You get what you pay for on this occasion was not true as we got a great rate...well done!!

    4
    « Delightful location »

    Great place to stopover when traveling and accepts dogs. Good breakfast, dinner OK but not outstanding , rooms a bit dated. Better service with a smile would help. Good location and delightful scenery.

    3
    « Good Value for Money - Service needs to be improved in the Restaurant. »

    My girlfriend and I spent an overnight here in September 2015 and we were really quite impressed with the situation of the hotel and felt that the room with breakfast was good value for money. I would describe the hotel as being "traditional" in the sense that some may argue that the rooms are a bit dated, however, we felt that the decoration was in keeping with the style of building. The hotel was clean and tidy throughout apart from the mass of plants and trinkets that are on display in the restaurant window - not really to our taste... The one thing that really lets this hotel down is the service in the restaurant. Looking at the staff working, they lacked direction and organisation. I don't believe that the staff are allocated a particular set of tables to look after, they appear to meander from one to the next which, I believe, has a negative affect on a diners experience. The restaurant was busy and they did try their best to accommodate everyone. Food was decent and reasonably priced. Breakfast was below average. There is a fantastic selection and the food tastes good, however, the hot breakfast items were lukewarm. If the scrambled eggs were that bit warmer they would have been fantastic! I really wanted to give this hotel 4 stars, however, based on my experience in the restaurant and the lukewarm breakfast, I feel that 3 stars is fair. Thank you for a lovely stay and I hope this review is seen as being constructive.

 

Getting to the hotel ...

All directions
·From: Glasgow. From Glasgow city centre or Glasgow International Airport take the M8 towards Greenock, taking the junction from Loch Lamond, cross Erskine Bridge and continue towards the A82. Join the A82 for approximately 45 miles. After entering Crianlarich the BEST WESTERN Crianlarich Hotel is located after the railway bridge on the left hand side.