BEST WESTERN The Lodge At Creel Hotel & Spa,  Creel

4.0/5  - based on 251 guest reviews.
Ave. Lopez Mateos # 61, 33200, Creel, Mexico - See map
+52 6354560071 +52 6354560082

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Spa
    Spa
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 253 traveler reviews
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The BEST WESTERN The Lodge at Creel Hotel & Spa is your gateway to Mexico's Copper Canyon, that awesome abyss that is North America's other Grand Canyon. We offer many amenities, playground, restaurant and concierge services. All of our rooms are modern log cabins with gas fireplaces, private porches and remote control television with cable and movie channels. Amid a setting of tastefully decorated log cabins and the warmth of our old-fashioned mountain lodge, with a touch of elegance, our goal is to make your visit an unforgettable experience. Enjoy your stay.

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Room 1

Guest reviews


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based on 253 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
125
Verygood
 
82
Medium
 
26
Poor
 
13
Horrible
 
7
Business Business 9
Couples Couples 72
Family Family 88
Friends getaway Friends getaway 63
Solo travel Solo travel 7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Lodge At Creel Hotel & Spa,Creel
  • 4
    « Presents well and numerous amenities »

    This hotel is very western style in the amenities but does not give you a taste of the locals as it is really a tourist hotel. The rooms were large, nice bar and acceptable restaurant even though the food was only ok it did have a fireplace and was welcoming. While there are numerous amenities some are not what you would expect. The gym turned out to be a room that is used for storage but did have a hot tub in it.

    3
    « Room described as simple but a good room »

    We just stayed one night on the rail jouney. In fact the room was large light and airy with a thermostatically controlled gas fire . All decorated in wood. However the breakfast and dinner were only just about ok. It is a stopping off point so fits the bill. The hotel runs a trip to the Indian village, mushroom rock and the lake, which was good for the afternoon, you get use to all the selling. The museum in town had bits in English and was interesting and stood us in good stead for the rest of the journey

    3
    « Not nice »

    We had lunch here on our road trip to barancas and definitely not a good place. Terrible pizza and even the Mexican food was not nice. Sopa Azteca could be much tastier... since we were driving and didn't know any other place and followed our guide, we ended up here.

    4
    « Definitely a lodge! Nice roomy, clean rooms! »

    This large has great, big rooms. They are well appointed and have what most mid priced hotel has. Couple of suggestions would be to change out the tubs, get more water pressure and at the restaurant and bar they were a bit shorthanded both at night and for breakfast. The surrounding town is fun, clean and there are many things to do. We were there for less than a day, but would have liked to stay one or two nights more to investigate the surroundings better in a bike or ATV. The waterfalls are awesome (make sure you go down the steps) and Valle de los Monjes is just breath taking!

    2
    « Good room and good staff, TERRIBLE Manager! »

    We stayed here a couple of days, in the handy-cap room due my mother has mobility problems. The beds are extremely soft (as in too used) and high (maybe to make it easier for for wheel-chair users). All the staff (except the manager) was very accessible and helped us find the tours we where interested in. The problem this hotel has is the management. It seems that they are trying to save money... or earn more by having limited staff that cannot be in two places at the same time (restaurant and bar); their gym has ONE spinning bike, that´s all! Check out time is at 11:00 am, so for those traveling to Chihuahua by train, it´s a 5 hour wait. Even though my mother has mobility problems, the manager (Marcos Baca García) did absolutely nothing to improve her wait and even worse, they closed the restaurant (they were expecting a large group) so they had her waiting in the lobby without even a glass of water...(By the way, they cleaned our room until 12:30 pm... waiting there would have been much better and easier for my mom than in the lobby)... The opinion of all of us "guests" who were waiting for the train is that they basically kicked us out of the hotel!

    4
    « Nicest Hotel in Town »

    This hotel has the look of an old western log cabin lodge. The rooms were comfortable, gigantic flat screen t.v. Breakfast was plentiful and good. The had a nice bar there as well. It's on the main street, so you can head out and shop if you want.There are some nice shops near the hotel especially if you are looking for ceremics/pottery. exquisite.

    5
    « great family stay »

    High US standards were met in terms of cleanliness, decor, bedding, screens on windows, free bottled water, hair dryer, hot water in sink and shower etc. When I asked to change in my dollars to pesos they told me they would do it for 11 pesos to the dollar, while in Juarez I get 18 to the dollar...not sure if this is the hotel's policy or the area's policy....the four kids loved the porch swings outside our rooms. Overall a very, very comfortable and memorable stay.

    4
    « Best in area and good anywhere »

    Amazing that the owner, Federico and Cristina, built this beautiful place right downtown Creel, And they do a great job taking care of their guest. Even has very good WiFi in rooms and lobby (rare). Nice large bar on one side of lobby and nice restaurant on other side. Food is even excellent.

    4
    « Best motel on our trip »

    The whole place had a country fee. Our room had a gas fireplace and was very comfortable . Loved the stone fireplace in the lobby and the antler chandelier. This was on our Copper Cayon trip and included a tour with a picnic lunch, all very well done!

    4
    « Better than expected, a good stoppiing point to Copper Canyon. »

    The accommodations were pleasantly surprising in a funky kind of way. Clean cabin type rooms with a pot bellied stove for warmth on cool nights, and within walking distance to decent restaurants and all town sites. The lodge has a small workout facility and a surprisingly fun bar. A nice place to spend the night.

  • 3
    « Honeymoon Suite »

    We arrived into Creel late in the afternoon and as the weather was getting colder (more snow was expected) we were more than ready to book into our hotel; we had taken the HS since we like a KS bed. The suite had a small eating area, excellent heating system, lounge and bathrobes plus most importantly plenty of hot water for a long shower.

    5
    « Bar is Awesome! »

    We didn't stay here as it was way out of our budget, but we absolutely loved the bar and had a great time playing music and shooting pool. Marcos is the best bartender! The food was decent, and the drink selection was excellent and reasonably priced.

    5
    « Great place! »

    My group stayed here a night and found it very nice. The heat worked fantastic and the rooms were clean and comfortable. Breakfast in the restaurant was not so great which is kind of typical of hotel food but there are much better options just walking down the street.

    4
    « Clean, Spacious and Comfortable »

    The Best Western Lodge at Creel is a modern hotel built in the "Old West" style and possibly the best accommodations with the most amenities of any in Creel. On disembarking El Chepe a driver with a small bus transported guests a third of a mile to the other end of town to the hotel. Rooms are large and clean with comfortable beds and many rooms are located away from the main road in single story buildings of several rooms each. The main building contains a large restaurant, bar, small gym (stationary bicycle and free weights and hot tub), and the Rico Cafe adjacent to the bar. I took advantage of the excellent buffet breakfasts, but didn't eat lunches or dinners there. The first night I had a forgettable pizza at Rico Cafe (unless you prefer a pound of cheese as a main course) and the second night I walked into town for ice cold beer and a superb meal of chicken tacos at Tia Los Molcas on the main street. There was no WiFi in my room located at the far end of the property, but the lobby has comfortable couches with good reception. This is a good spot to base yourself for explorations into the Copper Canyon and Tarahumara villages. On check out day it is possible to store your luggage behind the front desk until your departure via El Chepe, bus to Chihuahua, etc.

    5
    « Even in the Snow »

    As we got off the train in Creel it started to snow and it snowed four inches. Even though the hotel did not seem to be concerned with iced over and dangerous sidewalks it was welcoming, the staff was friendly and the restaurant provided great food. There was also a bar where we could play dominoes. Our laundry was done in a timely fashion and they even make their own beer.

    1
    « Worst Experience Ever »

    Mistakes are fine but when management does not want to accept errors, that is bad. Room was not done until after 3pm, kids pay full price for buffet, Internet does not work in room! We had some differences confusion and management just hung up the phone. Beware.

    5
    « One of the Best Hotels in the Copper Canyon area »

    We stayed for 3 nights at this very well run property. Federico and his staff are on it. Lobby, restaurant, bar, pizza room - all well done. Excellent rooms with very comfortable beds and nice linens. We stayed at several other properties in the the Copper Canyon area - these properties need to come to the Lodge at Creel to find out how to run a hotel. There were some issues with the WiFi while we were there, but they had some tech support people working on it. Even if the WiFi were working perfectly, I think the speed would have been limited by the relatively slow connection in the town of Creel, which is not on the information superhighway. We had two remote lunches catered by the Best Western, both of which were first class in terms of the food and the service. If you are going to the Copper Canyon, then this is one of the places that you should stay. At breakfast on our third morning, there were also small groups from France and England at the property.

    4
    « Recommended »

    We stayed one night in this hotel during our tour of the Copper Canyon area. We liked the hotel very much. The lobby is interesting and quite comfortable to sit in and have a conversation. The chalet style room were very comfortable and clean. It was a nice touch to have the stove burning when we returned from supper in the evening although we had to turn it off or the room would have become too warm with the warm comforter that was on the bed. The breakfast was very good and the pizza in the bar delicious.

    4
    « An oasis in the middle of a Copper Canyon tour »

    I loved the chalet style rooms. We were a group of 11 and the manager and assistant manager went out of their way to make our stay memorable. Instead of box lunches we had two amazing picnics, including barbecue, in fantastic locations. The hotel is located in the center of town with restaurants, shops, hikes nearby. Just a great place to stay.

    4
    « Best place in town. »

    Great chalet style lodges with fires and a nice restaurant. Friendly staff who will organise tours and hire out bikes. Attached is a nice bar and cafe as well. Has a rather old fashioned time warped charm, with a 'spa' - an old whirlpool.

  • 4
    « Nice rooms, Top notch Service »

    The whole concept of the hotel is nice, it is like Great Lakes style, the rooms are cosy and cold in winter. The homemade stout beer is great there. The drawback is that the cafeteria opens from 2:30 pm until 9:00 pm, if you want to try some pizza made of Mennonite cheese you should be aware of the train schedule or you shouldn't be able to try it (in case your taking the train from/to Chihuahua). Also they shouldn't put just showers for the tub, the water spills everywhere if you want to fill the bath. The check-out time should be at noon in that case you have time when returning from a short-length tour, otherwise you should rush before taking any tour.

    4
    « Good choice in Creel »

    We stayed here 1 night early in our trip and a second night as we returned via the El Chepe train. After a 2 night trip to Batopilas we had a lot of time to kill before catching El Chepe back to Chihuahua so we had our driver drop us off here so we could relax, have a couple of drinks. They kept our luggage behind the reception desk for us & we used their shuttle service to the train station. We found the restaurant and bar service excellent. On our first check-in the receptionist bordered on rude. But, for our second stay and our 'time-killing' stay she was quite helpful and friendly so she must have just been having a bad day (we all do sometimes). Our room was good sized (tiny bathroom) and comfortable. We certainly welcomed the stove to take the chill off the room in the evenings and the comforters were cozy and warm. We had a handicapped accessible room across the parking lot from the public hotel facilities. There are more remote rooms in a nice setting. The breakfast buffet was excellent and the service was good. We had pizza (yes, sometimes one just needs a pizza fix) in the bar the first night and it was tasty. We also ordered dinner in the bar on our second stay and it was very good. Service in the bar was good as well. The shuttle to & from the train station was prompt and reliable, the driver friendly. Brush up on your Spanish - most of the service staff only speak a few words of English. But, we got along fine with my clumsy Spanish and the servers were all patient with us. A note about handicapped accessibility. There are only 3 steps down to the dining room so it was not a problem for us but the ramp is short and steep, takes a 90 degree turn..... directly into a table. No space to get a wheelchair off the ramp without moving chairs and the table about 3 1/2 feet. In the lobby there is a sign about donations for the Tarahumara native peoples. We saw an elderly lady shyly come in and slowly approach the front desk. The receptionist gave her a basket of food staples. Later a middle aged Tarahumara man came in, also shy and reserved, and they bought nuts (looked like) from him. Admirable, so we left a donation. I'd stay here again.

    4
    « Nice Chalet style layout of rooms »

    Our stay here for two nights was all right. we had transport from the train station. Having arrived in the hotel reception there are lots of tours available but I would rather they let us check in before asking us to choose. The rooms are in separate buildings and quite comfortable. I have never been sure why I keep getting two double beds for two people when I book here and elsewhere. WiFi in the room kept failing, but the bar WiFi was quite reliable. A wood stove in our room was useful, because of the altitude this was not as hot as other parts of Mexico and we could use it at night. In fact when we were there the weather was just like a summer day in England. The town is a short walk from the hotel.

    5
    « Definitely the best place to stay when visiting Barrancas del cobre. »

    The staff are very nice, the rooms are clean and cozy. They also serve a good food at the hotel restaurant. I've met the hotel manager who gladly helped us with our various requests and always listened and was happy to accommodate our various needs. Definitely will be back!!

    1
    « Worst hotel!!! »

    My family and I arrived at Creel, the hotel was supposed to send someone to pick us up at the train station and for our surprise no one was there, so another hotel taxi made us the favor of taking us. When we arrived at the best western they told us we had no reservations! We made the reservations months before and had confirmed it with the hotel prior begining our trip to the Copper Canyon. The hotel did not respect our reservations and sold our rooms and wanted to pay for our stay at another hotel! The manager had to take us in his car to look for another hotel! Bad thing is the best western is the best hotel in Creel, so the we had to stay at a worst hotel! I won't go back and I don't recommend it! This hotel made us have a really bad experience in Creel.

    4
    « Nice suprise at 2450 m »

    Best Western at Creel is worth the Trip of 9 hrs, reception, Food, rooms all excellent, Massage very good , Do not expect a gym, better to take a rented bike, some cigar and good collection of wine would be god

    4
    « Appreciated being able to book an established chain hotel in such a remote location »

    This hotel is just what the doctor ordered for us. We took the Chepe train and it was our first time in such a remote region, our first time in Mexico outside of Cancun/Cozumel, and this was the first stop for us on the Chepe route. It was very reassuring knowing that this hotel had an international brand behind them. Being able to book on Best Western's website rather than having to try to fight potential language translation issues by booking direct was nice. And knowing they were bound by Best Western's franchise agreement made me and my wife feel much better about staying here. We were not disappointed. The staff was very nice and accommodating. During the afternoon/evening, Fernanda usually works and she speaks very good English though the person behind the desk during the morning/early afternoon also had passable English. The bus to pick you up at the Chepe station is on time both coming and going. The restaurant, at least the breakfast, was very good. The restaurant and bar both had great service, good prices, and were both clean and "lodge-y" feeling (rustic). The Wi-Fi was weak in the rooms but that is no problem because there is plenty of seating in the bar, lobby, and restaurant to sit down with a laptop, tablet, or phone and do whatever you want and the signal is much stronger there. The rooms were spacious and clean and had a table, couch, and king bed (at least ours did). There is a sink/closet area and then a separate tub/shower. We were on the second floor of two levels. The location is right on the main street just south of the center of town. Everything was within an easy walk. One last thing...I loved the Apple marmalade jelly that they had for breakfast and meant to buy some from the little gift shop by the check in counter but I forgot. Fortunately, my wife and I were taking Chepe to El Fuerte and then returning back to Chihuahua City which meant that we would pass through again. I called Fernanda and arranged to have her send a jar of the jelly to the Chepe station with the guy who was driving the shuttle that day. I got off the train, paid cash and a tip to him, got my jelly, and got right back on the train. There's nothing like a plan that comes together and I appreciate them helping me make this happen.

 

Getting to the hotel ...

All directions
· From: Train Station, take Lopez Mateos to Plaza, two blocks to the BEST WESTERN The Lodge at Creel Hotel and Spa.