BEST WESTERN Cranbrook Hotel,  Cranbrook

4.0/5  - based on 271 guest reviews.
1019 Cranbrook Street N, V1C 3S4, Cranbrook, Canada - See map
+1 250 417 4002 +1 250 417 4012

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Game room
    Game room
  • Restaurant
    Restaurant
TripAdvisor Traveler Rating
based on 274 traveler reviews
See more comments >>
Photo gallery :
Welcome to the BEST WESTERN Cranbrook Hotel conveniently located close to downtown Cranbrook and situated in the majestic Kootenay Rockies region where an abundance of world class attractions and amenities are available for your enjoyment. This Cranbrook hotel combines classic accommodation and friendly hospitality. Relax in beautifully appointed guest rooms featuring deluxe furnishings, amenities, and complimentary high-speed Internet access. Guests planning an extended stay will enjoy our one and two bedroom kitchenette suites and for a special occasion or celebration choose one of our luxurious spa suites. While visiting the BEST WESTERN Cranbrook Hotel a wide range of services await the corporate and leisure traveler. Rejuvenate your body with a work out in our fully equipped fitness center, excite yourself on the water slide, or relax in our heated indoor swimming pool. Sample great food at our in house bistro located just off the front lobby. Open for breakfast daily our cafe offers a variety of homestyle and healthy menu items to suit every taste. Whether traveling for business or leisure our hospitality professionals will ensure your stay is a memorable one.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 274 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
86
Verygood
 
112
Medium
 
41
Poor
 
26
Horrible
 
9
Business Business 84
Couples Couples 74
Family Family 74
Friends getaway Friends getaway 17
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Cranbrook Hotel,Cranbrook
  • 4
    « Good hotel for a small town »

    Its a very decent hotel for a small town. Staff was very helpful. Check-in was quick. The room is very spacious. There is train track behind the hotel although i didnt hear any noise (so either its well insulated or no train came by or i slept too deep). The conference room is quite small so if you are looking for a big room to host people for meetings, this might not be ideal. There is no restaurant in the hotel but they do have a small breakfast spot inside and there is also a Mr Mike's across the road. I was there on a Sunday and was able to watch football (NFL) games in my room so that's a plus for me. I will definitely stay again

    1
    « No upgrades ever and they can't even put real fridges in the room »

    It's the only best western where I never get recognized as a diamond+ member like first time I stayed in red deer I had a jacuzzi room instead of the basic room I booked. I checked in and the lady said no rooms were available with a fridge even though I looked online and there was some that had fridges and we're available. I complained last time after I put food in that fake fridge and got food poisoned, the lady said she'd put a note so I'd get a real fridge next time. Not worth whatever rates they charge for their hotel. I'll stay at prestige next time or just won't stop here at all. Those 2 queen bed rooms feel like cardboard.

    4
    « A good place to stay »

    A good hotel right on the main street of town. I would say you can't go wrong to stay here. Rooms are spacious and decently decorated. Some highway noise at night, but no noise in the halls as some have reported.

    2
    « A night from Hell »

    rarely do I vent in my reports , but I will this time. Let me start from the beginning. En -route from Creston B.C. after attending a Funeral there , we decided to stay overnight in Cranbrook on our way back to Calgary. We checked in , went for a light Supper and settled down for the night. Or so we thought !! Barely asleep , we were awoken by Hordes of People stampeding up and down the Corridor , laughing , yelling , slamming Doors. And then it dawned on me. When we checked in we saw some Parents with their Children in Hockey Uniform. Oh nooooo , a Hockey Tournament is in Town. After listening to that Racket for awhile , I phoned the Front Desk and informed them of what was happening. They send someone up and we could hear thing's settling down. For about two Minutes and it started all over again. Doors slamming , running Corridor Races , yelling , laughing. You name it. After about 1/2 hour listening to this , cause sleeping to it was out of the Question , I decided to phone the Front Desk again. Same Result, Someone came up , two minute Quiet and here we go again.. I can only assume that either the Staff was unable to convey the need for Silence , was unable to get the Message across or just didn't care. But my Advice , don't check into this Hotel or if you do ask the Front-Desk if there is a Hockey Tournament in Town.

    2
    « Not very Welcoming »

    This hotel was very loud, the people down the hall partied all night, complained to desk , but to no avail, when I checked out in the morn , again talked with front desk they apoligized and stated they would have a manager call me, never happened, called back and still no communication back, We are not happy customers , and the Best Western should be ashamed, this is not what they advertise.

    4
    « Always a nice quiet stay (other than the odd train) »

    These guys are always fairly quick at check inn and let me know if they have rooms if im driving into town or if I need to book. The housekeepers in the AM seem to know to stay quiet while they are int he hallways as I love to sleep in. Most importantly the showers have good pressure and dont go hot and cold that you get at older hotels.

    5
    « Awesome! »

    Clean!, Comfy! and Kind! Free breakfast would be nice but the food is actually better than other hotels because you pay for it. I stayed at many other Best Western locations and Cranbrook is one of my favourite.

    4
    « good night stay »

    hotel was clean and neat, parking was abundant. checked the room by pulling back the bed from the headboard and found the cleaning excellent!!! while our stay was brief, we would definitely stay here again.

    5
    « Fantastic room »

    Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Check-in was a breeze, they had been waiting for us - or so they said. Offered some suggestions on places to eat, gave us a map of town. When mentioned a restaurant we wanted to eat at, and while we were checking in - the front desk person was already on the phone trying to find out if the place was open and if she could get us a seat. Super nice of her. Our room...amazing, it was bigger than my first apartment! We ended up with a suite - kitchenette, dining room, living room, separate bedroom, and full bath. Have never had that much space in a hotel before. Everything seemed new, very clean, room was a little noisy for the night as it was street facing - but we realized the next morning that the window was a jar. Something we hadn't thought to check as we initially just closed the curtains when we arrived. There is a little cafe in the hotel, we chose to eat there for breakfast - you could tell that it's not a full kitchen, but more life a muffin and a coffee to go kind of place. We'd opt for eating somewhere else next time. It was ok, but left us wanting a little more before we got back on the road. We'd definitely stay here again if we were passing through Cranbrook.

    5
    « great place to stay on business »

    was here working for a day. great office space in room I had. ran across the street for an AWESOME experience at a place called MR MIKES! it was worth staying there for that convenience. a must place to stay for that reason.. unfortunately the restaurant in the hotel is bfast only and not very good go dow the rd to Dennys.

  • 4
    « Stopping Place »

    Located centrally in Cranbrook, BC. Nice, comfortable and clean. What more could you ask for? Room is spacious and bathroom in functional as one can be in the shower and still allow another to dry hair and apply make up.

    4
    « Very Comfortable!!! »

    My husband and I were coming back from a marathon drive from Surrey BC to Lethbridge Alberta and from Lethbridge back to Siurrey in a weekend. On our way back we decided to stop at a hotel instead of sleeping in our truck (like we did the prior night). We looked on trip advisor for the best hotels in Cranbrook and "The Best Western" came up in that search. my husband went in with a price in mind ( we didn't want to have to take out a loan just to stay a night). He came out with the key cards in hand saying that it was $189.00 a night but if you were a BCAA or Costco member you receive 25% off. We are both so bonus!!!! We only paid $159.00. We both were extremly tired and just wanted a shower and a soft bed. We walk into the room and WOW!!!! Nice king size bed, large screen TV, leather sofa, nice coffee table and fridge. The bath tub was huge and great water pressure. Bed extremely comfortable. The only issue was all pillows had too much loft. Some that were a bit flatter would have been betterbut if that is the only issue who really cares. The desk staff were very polite at check in and check out( we left at 3:30am). I would have given 5 stars except for the pillow. I highly recommend this hotel!!!! On a final note Tim Horton's just minutes away.

    4
    « BC reviewer »

    Everything about this location is very good, impressive, and would certainly recommend to others. Excellent location, the hotel itself is attractive, clean and very nice. No hesitation in suggesting this to anyone, friend, relative or who ever, for a good experience and a great place at which to stay.

    5
    « Absolutely Lovely Stay! »

    We stayed in the two bedroom/kitchen family unit overlooking the pool. The accommodations were so VERY clean and comfortable! It was an ideal set up for our group of six! The staff were very friendly! The addition of a free breakfast would have made the stay even more perfect!!

    3
    « Quick trip to Cranbrook »

    At time of check in the staff was really friendly. He provided me with an area map and highlighted places to go for dinner. He also provided me with a 15% discount card for the East Side Mario's restaurant which is extremely close by. The remote for the TV did not always work. Think the batteries were weak. There were no fresh cookies like there are at other Best Westerns when you check in. Very close by to where I was working so was in walking distance. Overall good stay just very quick so no chance to check out any amenities.

    5
    « Best Ever »

    I have stayed at many Best Western Properties during the past 30 years both on business and pleasure. This BW has to be my favorite of all time. My satisfaction is noted in my ratings which up until now have NEVER been "10" across the board. Everything about this property is exceptional. Congratulations to the Management and Staff for a very enjoyable stay.

    5
    « Best Yet »

    I have stayed at many Best Western Properties during the past several years, 30 on business travel and many on leisure trips. This property has to rank near the top if not the best in those 30 plus years. My ratings truly reflect my feelings etc with this property.

    4
    « Very nice! »

    I stayed only very briefly in the hotel, because I was here on business and out most of the time. The room was very clean and well set up, with good air conditioning controls. One quibble I have with this hotel, is that it is set up for handicapped access. I would not normally have a problem with that, except when it makes it difficult for those who are not handicapped. For example, the closet is set up so that you cannot hang normal length coats or other clothes. There should be some way to set up the room for convenience for both the handicapped and for the able-bodied. It is in a convenient location right downtown. I would certainly stay here again.

    4
    « One of the best hotels in Cranbrook »

    This is a very nice hotel. The decor is very attractive, the staff is friendly and helpful, and it is close to a number of decent restaurants. There is lots of parking. They really could improve by putting microwaves in the room, although they at least have a small fridge.

    4
    « Very Clean »

    Very clean hotel and great location. Had a large parking lot and a field for our dogs to visit. Would be nice if the front desk staff were more engaging in conversation but they were efficient and accurate.

  • 5
    « Very Accomodating »

    When booking this hotel, I thought I was booking through Best Western, but ended up on the "Bookings/Expedia" website. Wrong! Anyway, I wanted the room reserved for July 23rd, and Bookings had reserved it for September 23rd, so it was quite a surprise to find out we had no reservation when arriving at the Hotel. However, the ENTIRE front desk staff went above and beyond to get us a room, and that they did! After getting the mess with Bookings all figured out, Best Western offered us an upgraded suite for the same amount of money! It was a gorgeous room with a great view of the mountains, and immaculately clean. I highly recommend this Best Western.

    4
    « Nice place to stay with friendly staff »

    We were on a long distance bicycle trip and need a place in Cranbrook. This hotel had nice size rooms and we got one on the first floor. It was large and quiet. We ate breakfast there the next morning using the 20% off coupon and it too was yummy.

    4
    « Nice Small Town Hotel »

    The staff were friendly and helpful, they even printed us maps to the place we needed to get to which we really appreciated. We had 2 rooms, a King Suite and a regular with 2 Queen beds. They were both the same size but the King Suite had the kitchen area which would be nice for longer stays. The room with the queen beds had a small fridge which was a plus. The only downsides to this hotel is that it is much more expensive than others in town, however it is the newest, and there is no free breakfast. I just wish every Best Western would either offer free breakfast or not, it's annoying to not have consistency. Anyway, we didn't eat in the little cafe area, we went for breakfast elsewhere. We also didn't use the pool area but it was busy so people were enjoying it.

    4
    « Definitely an above average BW Hotel »

    The location is excellent right on the outskirts of Cranbrook right on the Crowsnest and although it's very close to the highway at no time did we hear any traffic noise whatsoever, especially during a downpour where you would expect the rain-tire noise to be amplified. That's remarkable as we were right in the front of the building. The rooms are very clean if a little bit dated, and just about average sized. The beds are extremely comfortable and right in the middle of the usual hotel range where most beds are either hammocks or ironing boards. I was very happy to learn that they are pet friendly and the $17 surcharge is below most. The breakfast is not overly exciting as there is only one item on the entire spread that is a protein and that's the refrigerated hard boiled eggs. It would have been nice to have an option to have some meat of some kind. However, the make it yourself waffle iron is a nice touch, even if it slows the line down quite a bit when it's busy.

    5
    « Clean Hotel »

    I was very happy with the cleanliness of this hotel. It looks like it was recently renovated and if it hasn't been then the cleaning staff have done a amazing job at keeping it look like new. I would stay here again and I would try other Best Western hotels.

    1
    « Disgusting pool »

    This hotel has the most disgusting pool I've ever seen. It looks like green slime. There was no chlorine at all in the pool. I was weary about going in it to start with but we booked this hotel specifically because my kids love waterslides. I suited up my oldest son and went in there. He was heart broken when I said we couldn't go in it so I let him take one ride down the waterslide then we went to take showers immediately. I do not recommend this hotel to anyone. Especially if you have children who like to swim. #gross

    5
    « Awesome stay, great staff and nice clean rooms »

    Stayed here for two nights last week and had a great stay. The staff are very friendly and accommodating. The room I had was a kitchenette. It was very clean with a comfortable bed and awesome linen sheets. Nice big tub for a soak if you wish. One of the best parts was the wifi speeds are amazing! Best I have ever had at any hotel, anywhere. Downloads in excess of 70 Mb, crazy fast internet. There is a restaurant on site that serves up great food and again the staff are awesome. I would stay here again for sure and highly recommend it.

    5
    « Very Pleasant Stay »

    A very comfortable stay in Cranbrook - nice modern hotel with friendly helpful staff. Hotel rooms are very clean and comfortable, beds comfortable ( bit noisy but still comfortable). The in-house dining room offers only breakfast and unlike other Best Western hotels, breakfast is not complimentary. However, good selection and quality.

    4
    « Excellent hotel »

    Check in was quick and friendly staff. Upon Check out I was offered a bottle of water which was a nice extra. The rooms are modern. Wifi was good, never kicked out. The cable selection was good also. A couple eating establishments are located across the highway - of course when highway is busy it can be tough to cross.

    5
    « beautiful b.c. »

    great location, great staff, lovely facility. We had traveled from Banff in Alberta, and we headed to Nelson in B.C. so we needed to stop for dinner and road trip stuff the staff was so helpful with recomandations , and so pleasant both in the morning and at checkin

  • 5
    « Awesome 1 Night Stay ... Great Front Desk »

    Great Best Western! Right off the Hwy 3, awesome steak place across the street (Mr.Mike SteakHouse). Front desk staff (Julie and John) were awesome! Very friendly, quick and helpful! As a platinum Rewards member our room was upgrade by John/Julie without even asking and they followed up with a room call to see if everything was to our satisfaction within an hour of arriving. Our room was clean, comfortable, quiet and had a GREAT night sleep. No breakfast included but all other amenities were as to be expected. Highly recommend this hotel for a stopover.

    4
    « Quick Stop »

    The hotel is right along the highway with good access to nearby ancillary support. The beds were very comfortable and internet was great. I didn't try out the breakfast as I think it was paid but I was in a hurry anyways. Staff were friendly and briefly used the small fitness room which was adequate.

    5
    « A great place on the road »

    Clean facility, good people on the front lines, just like it should be. A good location right on the main street in Cranbrook, but did not notice the traffic. Motorcycle parking up close to the front door, it all worked for me.

    4
    « 3 day stay »

    The room was nice, cleanand upto date. No microwaves in rooms but front desk did warm some food for us. After the 2nd night our garbage was not taken out and nor did we get fresh towels. Has a pool and water slide. Has a patio out back with nice grassy area and a volleyball net. I would stay here again.

    5
    « BW Cranbrook truly a BEST »

    Stayed at this property on our way between Glacier NP and Banff. We use Best Western a lot when we travel. This regular Best Western was better then most BW Plus and Premier properties we have used. The staff was second to none in courtesy and friendliness. If there is a negative,breakfast is not included but they did have a on site restaurant which served breakfast. Coffee and tea was free.

    5
    « Great for the exhausted traveler. »

    Front desk staff very friendly and helpful. Nice big clean smelling room as is usual for Best Western Hotels. A great place to stay for all travelers. Very comfortable bed with pillows to match. Ample well night lit parking for RV's, cars, pickups etc.

    4
    « Nice new hotel »

    Very nice, quiet hotel. Rooms nicely furnished and spotlessly clean. Most hotels offer a free breakfast but this one does not. Breakfast was good but should be included in the rate. Staff was very friendly and helpful

    4
    « Great for business traveler »

    Best Westerns are always a reliable stay for anyone traveling on business and the Best Western in Kamloops is no exception. The three things I need for in a hotel are clean sheets, batteries in the remote, and water pressure in the shower. The BW Cranbrook had all three.

    4
    « Great place to go »

    Hotel was great and front desk was very friendly! Pool and water slide were great. Hotel rooms are very large with comfy beds! Just no hot tub and complementary breakfast would have been nice! Hotel is Ina very convenient place with good restaurants around!

    4
    « stop over »

    if you are travelling up from the States to visit tourist areas around Lake Louise, Banff and Jasper this is a very convenient stop over and the hotel can be recommended as comfortable and professional

  • 5
    « Very best pet friendly hotel »

    Very best pet friendly hotel. The patio and large fenced yard are wonderful amenity, allowing the pups to run, play and socialize in a safe environment. I wish other pet friendly hotels offered this option, thus proving themselves to be truly pet friendly. Thanks BW Cranbrook!

    4
    « Nice hotel centrally located. »

    The pool with slide was a great draw for the kids...who used it once. They said the top was dirty and would not go again. We really enjoyed the international diversity of the staff who were friendly and helpful.. We would have preferred a free breakfast rather than the discount, even if it were only pastries or fruit.

    3
    « Trains, front desk was mediocre »

    When reserving, we were offered 2 suites, and chose for the cheaper one. When we arrived, I was curious on how both suite would compare, and maybe consider upgrading. So I asked the front desk attendant what the difference was between the 2 suites, and I was simply told "Oh they are very different". She would not go into further details, and I left to my room feeling like she only wanted to "process" me ASAP... (despite being no line up at all at the front desk). anyway, I still have no clue why one suite would be more expensive than the other one, but know that the hotel is on the side of the road that is next to a busy train track, so you might want to consider booking in an establishement that is on the other side of the road. Breakfast was not included. They would only give a discount coupon for their tiny restaurant. The menu in the elevator was not very inspiring, so we ate elsewhere. The waterslide was great. If you have kids that would definitely be a big plus. It's a 1 1/2 loop in the dark. Also on the plus side, we liked that our suite had a door that would close from the main space, but we would have prefered a suite with 2 bedrooms that close intead of one large bedroom with both bed in.

    3
    « Convenient Hotel on main highway »

    It is a convenient hotel, clean with some highway noise. Staff were friendly and helpful at check-in/check-out. The restaurant was disappointing, only open for breakfast, mediocre food for the price, but plenty of other choices nearby. Found the WiFi to be rather slow.

    3
    « Best Western Rewards »

    Be sure you know all the details and rules and regulations of the Best Western Rewards Program. I lost a free night and the points for this stay because I had booked through Booking.com It was a big disappointment to me.

    2
    « Mediocre at best »

    While this hotel was ok, it is certainly overpriced. $120/night did not fetch much here. The restaurant is only open for limited hours in the morning, and the menu doesn't offer up much anyway. The standard rooms are alright but could use some updating. The saddest part of the experience was the customer service at the front desk. The staff were lacking any skills whatsoever, but it's quite apparent they lack the proper customer skills training for this hotel to be an actual competitor in this market. The Days Inn just down the street offers rooms for approx $40/night lower, with a full breakfast included. This will be our pick on our next visit to Cranbrook, not the Best Western!

    5
    « Comfortability »

    The Staff at the Cranbrook Best Western were always easy to deal with and so helpful for anything we needed. My partner and i travelled on business quite often and found them wonderfully hospitable. The rooms were always well tended and comfortable and when you're away from home that means so much. As well the Bistro downstairs, Vicenzo's, catered to the rooms and was the best Italian food i've had and was on a par with larger city experiences such as Vancouver and Montreal for taste, quality and atmosphere.

    4
    « Great place to stay »

    New and modern hotel on the highway through the city. Excellent parking, even dedicated motorcycle parking. Could use a little enforcement though. Have seen cars parked in the well marked motorcycle spots. Guess it may be a result of them being Close to the entrance. Quiet and clean rooms. Friendly staff. In hotel dining is missing but the steakhouse across the highway is excellent.

    5
    « Great people, great place »

    After having our reservation at another property changed, we fortunately check with the Best Western. Lucky us ! The room was above our budget but the cost was reduced by the staff. The room itself was huge and gorgeous. Restaurants close by worked well for us. Thanks, Best Western staff.

    4
    « Large rooms, very comfortable beds »

    This motel is very well equipped with large rooms and very comfortable beds. Every amenity was included in the bathrooms. The front desk staff were extremely friendly and efficient. They gave suggestions for dinner and were on duty in the morning to say goodbye. The one disappointment was that breakfast was not included. However, there is a restaurant in-house where you can order breakfast and get a 25% discount.

  • 4
    « Nicest hotel in Cranbrook »

    Very nice hotel. Friendly staff but bring cash if you need to do laundry as you can't charge it to the room or use a credit card. Having to leave to go find an ATM is inconvenient. Great stay otherwise.

    5
    « Wonderful »

    I travel down for a weekend away. it was close to all the things i wanted to do. The place is clean and the staff are friendly. I would go back for sure. I hope they get things worked out with the tv company. some kinks need working out.

    4
    « Nice rooms, skip the breakfast »

    Well appointed, roomy comfortable rooms with good linens and pillows. Pool is tiny, basically a catch basin for the water slide. No hot tub. Our room was quiet, although others in our group said their rooms were a bit loud. My beef was the service at the "breakfast" restaurant. We had kids in a local sport tournament, and went for breakfast in a timely manner. Luckily we had time, because it took and hour and 15 mins to serve a table of 4 breakfast sandwiches! The food was tasty, but the staff is obviously seriously over taxed. The restaurant was full and it appeared there was only one cook and one server for approximately 20+ patrons. Even so, I have never met an egg that takes 75 minutes to cook...

    3
    « Pretty noisy »

    This was our 2nd stay at this hotel. The first time one year ago was pretty satisfactory. This time we ere located in a room above the front desk. Check in was very swift and friendly. The room was comfortable enough and clean. During the night the street noise was loud. It sounded like a street cleaner working around the hotel. Maybe no fault of hotel rather city maintenance staff. At 5 am I could hear a radio playing below us and loud voices. Check out went well. My over all satisfaction was average.

    5
    « Sweet Suite! »

    Was upgraded to suite 403 for my stay and it was perfect. King bed, with great linen and pillows, 2 bathrooms couch and chair, kitchen table and a kitchenette. Was nice to have the 2 burners and pots to cook with, rather than just microwaving my food. Was far enough away from railway tracks that trains didn't bother me. Staff was super friendly and helpful throughout my stay. Love staying at this hotel!

    4
    « Best Hotel in Cranbrook »

    Having travelled to Cranbrook regularly for work, I found myself disappointed by the hotel choices in town. In the summer I decided to stay at the Best Western, and it was hands down the best stay I've had in town. The room was clean, the staff was friendly and the location is very central. The only disappointment was the lack of a continental breakfast being included, which is fairly standard with other Best Westerns.

    4
    « Big Rooms »

    Traveled to Cranbrook this past weekend and stayed at this newer hotel. Staff very accommodating to our needs..Thank you Dee and Jessica. We needed rooms for 2 nights, 5 adults and 5 children. Due to the circumstances for our stay, we were offered a good nightly rate. We had a king suite, which was huge. Two bedrooms, 2 bathrooms, pull out couch, and large sitting and eating area. Other room was 2 queen beds. It was also spacious. Rooms were clean, beds were very comfortable. Any one who is familar with Cranbrook knows the the railway is very active with many trains per day rattling the rails as well as most of the hotels in the area! The hotel is very close to the tracks however after the first few trains rumbling by we were not really bothered by the noise. Grandkids enjoyed the pool and water slide. Pool is small and and is hard pressed to accommodate more than 6-8 people without feeling crowded. Pool deck is clean with a nice sitting area. No hot tub. No free breakfast. There is a small breakfast cafe off lobby. Basic breakfast fare however it closes at 10 AM. Restaurants nearby.

    3
    « Average hotel with misleading advertising »

    Hotel advertises a restaurant, which is does not have. It only has a nook, open only for breakfast. The walk to restaurants it recommends are across a four lane busy road. At check in the computer would not read our Best Western rewards card nor our credit card. The room was nice, but the morning in room coffee service was hidden away on a pull out tray that pulled out into the middle of the walk area at the foot of thr beds. Very inconvenient

    5
    « Great Best Western »

    Looks like a newer place, great little restaurant. Nice rooms and a great pool. Lots of parking for large vehicles. Comfortable beds, lousy shower head though, it was more like a sand blaster.... Friendly staff. A little disappointed that they were not that full and as a diamond club member I was not offered the upgrade that others do. But worthy of a stay.

    5
    « Great newer hotel in Cranbrook »

    I found this hotel to be fairly new. The staff were very friendly yet professional. I never used the pool & exercise room however it did look clean and very nice. The room was very spacious and extremely clean. The internet worked great and quite fast.

  • 4
    « Reasonable Venue »

    119/ night for 2 double beds, tiny bathroom, no free breakfast. We were with a tournament, so we can't complain about the noise, but would highly recommend never accepting a room near the lobby or on the 1st floor, very loud and lots of footsteps and stupid parents who think it's ok to let their kids run and scream at 1130 pm. not greeted with any type of warm welcome, it was more of an inconvenience, that said, I understand we are paying for the room at the price we paid. Clean room.

    5
    « Great place to stay with young kids »

    We stayed here January 2016. We met up with your kids and you d grandkids as we both live about 8 hrs apart and Cranbrook was the 1/2 way point. The hotel is clean friendly comfortable. We had a room with a king size bed with a office chair for the desk and a nice leather couch. We only found two small issues: One issue with the room was that the TV sits against the wall over top of a large desser/ shelving unit and when you try to change channels while laying in bed you have to reach for the sky to try and line up the remote with TV secret spot that that all TVs have that have a remote control. Well I'm over 6 ft tall and don't have an issue, however my wife is not as close to the Sky as I am and couldn't get her arm high enough to change channels..... Although this is a non issue unless your the tall guy with long arms that went to sleep before your lower to the ground wife who wanted to watch some TV from Bed. Second issue and probably one that should be addressed, which is the pool tempature and the room tempature in the pool area. We took the grandkids down to the pool during the day for a swim and water slide. The outside temp was -1 and snowing. The pool was warm but not all tha warm and should have been turned up a couple of degrees. I found myself standing info of one of the water inlets into the pool to stay warm. The room temp was cool during the days and as soon as we got out of the water we were cold and had to put on a towel. Later after dinner our kids took the grandkids down to the pool and found that by time it was dark outside ( no idea of outside temp) the pool room was cold. They only stayed in the pool for a very short amount of time because the kids 2 and 4 were shivering. There should either be a large gas heater or IR Heater installed in the room to raise the temp in ther pool room during the winter months, so they could be turned on to make it more comfortable when you get out of the pool. Now, i did t tell the staff this when we left the next morning as there was a lot of activity with the grandkids and I forgot, so I apologize, that my comments are on here in stead of being told to the staff face to face. However I would and will stay here again because the things I listed above are not show stoppers and have already recommended this hotel to a neighbour that travels to Cranbrook for work. Thanks for the Fun Best Westhern Cranbrook. Soup

    2
    « No Restaurant or Lounge »

    Hotel is somewhat over-priced for what is available. The toilet in our room was very difficult to flush. The amount of pressure needed was ridiculous. I am Platinum Member and I will look elsewhere because they no longer have a restaurant or lounge and I hate having to risk my life to cross an uncontrolled highway just to get to a Mr. Mike's for mid range steak joint.

    4
    « Nice room; great layout »

    I stay at a lot of hotels and layout always interests me. I don't think I've ever said to my wife before that a room had such a nice layout that it would make a great master w/ensuite - which is what this was like. Sensible, practical, and modern. It didn't come with a breakfast but we did get a 25% discount coupon for the small restaurant. It provided good food quickly and was served by friendly efficient staff. The cook even came out to ask if my medium poached eggs were satisfactory; they were.

    4
    « Its the only place I stay in Cranbrook »

    Very clean hotel, friendly staff, what more could you ask for? Rooms are comfortable and inviting and the hotel is centrally located in town. I travel a lot for business and have become somewhat picky about where I stay and I would not hesitate to recommend this hotel.

    4
    « Modern and Clean »

    Everything looked brand new, nice amenities, comfortable bed and the heating system was very quiet, making for a nice night of sleep. No continental breakfast, adequate parking and very polite staff. Perhaps a bit high on price, compared to other lodging options but It was not outlandish for the quality of the room

    4
    « Best in town »

    Second time through Cranbrook, this time I had ear plugs with me. Without a doubt the cleanest & nicest place to stay in town. It has a great pool plus slide for kids. Ample easy parking off Main Street through Cranbrook. Lots of local fast food places to eat in easy walking distance & to my surprise the hotel eatery was back open for breakfast & lunch. The only down side if your a light sleeper is the trains, at 2am they sound like they are in your room they are so loud. This is a main & central port for all Rocky Mountain freight. I took a sleep aid & ear plugs but still got rude awakening by the 5am freight. Staff are pleasant & informative, I use the best western app to book & rates seem high for season. Desk clerk told me next time call ahead to book & I will get a lower rate. Ok so adjust my rate...no.

    3
    « middle of the road »

    Not the cheapest, not the best, but if you are looking for clean and comfortable for the night it will do. It is conveniently located on the strip and within walking distance to lots of places to eat or go shopping. There are mountains all around this area so anywhere you looking has an amazing view.

    5
    « Best kept secret »

    Always wanted to write a review about this hotel, but because I stay there every month it got overlooked. This hotel does not have to use the Best Western tag as they are so far ahead of the competitors it is not funny. Rooms are great, clean and affordable and you are pampered by staff that want you to have a pleasant visit. The GM there , Crystal Scott, is magnificent and her staff take their cue from her. I know I stay there monthly but from my first stay I was made to feel like I was at home. Would never think of staying anywhere else

    4
    « Well presented, and very professional, courteous staff. »

    This was my first time to stay at this Best Western. I have stayed at many. This stay was as a stop over during a business trip on my way home. The staff were all very courteous and professional, and seemed interested in making my stay a pleasant one. Breakfast was well presented and in casual clean surroundings. This would be a fine place to stay for a short holiday or on a business trip to the area.

  • 5
    « Nicest hotel in Cranbrook »

    Excellent hotel. Very nice and clean room and friendly, helpful staff. Have stayed in other places in Cranbrook and this is the best hotel in town. I would stay here again in a heart beat. We stayed in a suite and it was great. Only thing is you are next to the rail yard and that can get a little noisy so close your window if you are on that side. Kudos!

    5
    « Stay here every time we are in Cranbrook! »

    This is a beautifully appointed hotel that is close to everything we need access to in Cranbrook. The fitness facility is wonderful and clean. The rooms are large and very well kept. My only complaint is that breakfast is not included. I feel that for the price that you are paying to stay here a breakfast should not be charged for in the restaurant downstairs.

    1
    « Terrible »

    This Hotel has train tracks right behind it. The whole building shook when it went by!!! If you want a good nights sleep this is NOT the hotel!!!! The staff seemed to shrug it off that it was a problem and did not care in the least.... Never again!!!!

    5
    « Very good hotel »

    Excellent hotel to stay with for business. I have been staying here regularly for the past two years for business and the staff (with one exception) has always been very friendly and helpful. If there is a downside, it's that it (like almost every hotel in Cranbrook) is close to the rail lines and therefore can be a bit noisy. A good set of earplugs sorts this out!

    5
    « Overnight comfort »

    Very spacious clean rooms. great temperature control for a comfortable sleep. We stayed on a queen family suite that had ample room for a family of 5 if needed. Front desk was efficient at check and very courteous and professional. Would definitely stay here again.

    4
    « Cranbrook hotel »

    This was a nice hotel, with typical Best Western comforts and polite staff. Disappointing that the relatively high room rate did not include BW's typical complimentary breakfast. The restaurant's breakfast fare was good, but not included in the rate. This is probably the most expensive hotel/motel option in Cranbrook, so you need to shop around.

    5
    « my stay in Cranbrook BC »

    awesome property, I would recommend it. The staff is friendly and the rooms are really clean. There is ample parking for large vehicles and it is centrally located with restaurants and shopping near by.

    4
    « t2p1 »

    A Nice modern hotel, comfortable rooms and comfortable beds. Close proximity to restaurants, but would be nice to have a full service restaurant in the hotel. This one offers only a quite limited menu and only for a few hours in the morning. Unlike other Best Western Plus hotels, this one offers no complimentary breakfast - a shortcoming in my opinion. Otherwise, no complaints.

    4
    « Passing visit »

    Very nice, large clean rooms, friendly staff. Breakfast not included. Centrally located. On main hwy. restaurant on site, but near a lot of fast foods. Quite expensive, but compared to other hotels and motels in the area, worth it.

    5
    « Nice, comfortable and convenient »

    Very large room. Friendly and helpful staff. Very convenient location Not the cheapest but the brand is consistently good. Breakfast facilities are limited but good alternatives are near by. Quiet location and very secure

  • 4
    « Right on the Main Drag »

    This hotel is in a good location for when you come into town. It's clean and looks to have been renovated or at least looks very new. My room was clean and quiet (there's a train that runs every once in awhile nearby but it doesn't go for too long). I like that they sanitize the remote control for the TV. It's probably the dirtiest thing in a hotel room. There's a place to have breakfast on the main level that's reasonable and good. I'd love to see the Best Western hotel chain (along with some others) get those hotel dors that close quietly. These are loud - although I was not disturbed by any, I wondered if my coming and going disturbed someone else.

    5
    « Nice New Hotel in a Central Location! »

    I was a part of a group that stayed at the Best Western on Wednesday September 17th. The hotel is centrally located on the main highway that leads you into Cranbrook, across from the shopping mall and other amenities. Starbucks, Tim Hortons, and everything is all within walking distance. The hotel is a new property, and everything looks very modern and chic. The rooms are comfortable with plus linens and ample room. Lots of parking in the large lot out front. This is a great new hotel for Cranbrook, I highly recommend it!

    5
    « Friendly and helpful »

    We were in Cranbrook shooting an "anti-smoking" commercial with youth and the Best Western staff went out of their way to make our stay comfortable and productive. We truly appreciated the excellent service, the clean rooms and the amenities offered. Thank you Best Western!

    4
    « great room »

    this was a great hotel would recommend this to anyone good breakfast and everyone was so nice and service was very good by everyone good location Mr. Mikes across the street and near lots of eateries Bed was very cozy and room was clean and tidy . would stay again any time . best western hotels are the best

    4
    « First time stay »

    Check in was effortless, the staff were friendly. I had a room on the first floor which was not far from the elevator and it was quiet. I didn't hear a train until 630am. The room had two queen beds the one I slept in wasn't sagging, the other one was probably fine too. The room had a small fridge that was noisy so I unplugged it. The blackout curtains were effective against the bright sign from the building next door. I ate breakfast at the hotel, the french toast and bacon were typical and the price included coffee.

 

Getting to the hotel ...

All directions
·From: North Take Highway 93/95 south to Cranbrook. Take the Highway 3 West exit. This changes to Cranbrook Street. Travel three blocks past Theatre Road. The BEST WESTERN Cranbrook Hotel is located on the right. ·From: West Take Highway 93/95 north from Creston. The highway changes to Van Horne Street and Van Horne Street then changes to Cranbrook Street. Travel four blocks north of 6th Street. The BEST WESTERN Cranbrook Hotel is located on the left.