SureStay Plus by Best Western Covington

I stayed here for business a few weeks back trying to save the company a few bucks. I checked reviews first and they weren't bad so I decided to give it a try. Room smelled like smoke and the toilet shower area was dirty and covered with mold. The vending area with the ice machines was outdoors with washers next to them - it kinda looked like people may be living in some of the rooms. I went down for the breakfast and there was no hot food left and no staff at the front desk to report this too. I would steer clear of this place!!!

The check in had me waiting for about 20 minutes for the front seat to finally show up, check out there was no staff to be found, the breakfast was horrible, and the room had a funny smell with a brick for a bed.

The room had a filthy tub that had not been cleaned from prior guests, had no running water in shower and had small flying bugs. If we hadn't have driven 12 hours that day, we would have left immediately.

Fantastic stay. Room was clean and bed was very comfortable. Staff was outstanding in every way. Best hotel stay in years. Reggie and Amit at front desk were terrific. Restaurant suggestions were excellent. If we would have stayed longer, we would have asked for more recommendations. We stayed 3 days, 2 nights. Room was very clean; water pressure was good and never ran out of hot water. Bed was extremely comfortable. In spite of being on main road we never heard road noise. Refrigerator and microwave were an added bonus we used the store and reheat leftovers. We were able to walk to the 2 Restaurant Amit recommended thus helping us avoid car traffic. We stayed here because Reggie was more engaging than other hotels we checked out. Great staff all the way around.

During this stay (our last), the toilet wouldn't flush completely. We were exhausted when we checked in after 13 hours in the car. We unloaded all our things (to be safe), had dinner and then used the rooms bathroom. The toilet never cleared all the debris from our use. We were exhausted and just went to bed. In the morning we went next door to the Burger King to use their bathroom. I'm sure the staff at the best western would have let us move to another room but we didn't have the energy to complain or move all our stuff again. Our dog loves this motel and that is the only reason we have continued coming here. The facility really is not up to Best Western standards, I don't understand how they can maintain being a BW franchise. Perhaps my dog has been submitting outstanding reviews, she's easy to please.

Location is excellent with an assortment of dining options outside of food options offered by the hotel. Everything from most fast food chains to fine dining including gourmet restaurants. Lots of activities available.

Walked in around 8:30, no employees to be seen. Begin to attempt to get breakfast. No plates, only bowls, ok. No eggs or sausage, I guess I'll get yogurt. Nope, the already frustrating machine is empty. My husband poured himself a bowl of cereal - milk machine was empty! A girl finally came in with one bowl of eggs & sausage. She never once smiled, apologized for the inconvenience, or said a word to anyone. By the time she sorted them & I let the 4 people waiting longer than me, the food was barely lukewarm at best & the milk, etc was never replaced. We finally gave up & went to a restaurant and, no, we didn't complain because there was no one to complain to! So much for our “free” breakfast we were supposed to get when we paid for our room. We did get comped $10 for having to change rooms when we arrived because of some questionable black dots on our mattress pad. The evening clerk was the only reason I didn't give the staff a one. Save yourself some time & just go elsewhere.

The hotel was clean and the staff friendly. The only difficulty is how the street is laid out (not the hotels fault). Coming off I-10 you'll see it on you left but you need to take the second light pass for U-turn. Other than that, no issues or complaints.

I stayed at this hotel to see my niece and nephew for dinner and to take my car for a recall early in the morning and I didn't want to wake up early and drive across The Causeway Bridge. So I decided to get a hotel room in Covington. This is a nice hotel. The only thing I did not like was the bathtub seems like it was higher than regular bathtubs so I do recommend being careful getting out of the bathtub (I did fall getting out of it once).

1st ac was not on!! checked in around 8pm room was very hot!!!! mattress was old and had no support in it ants in bathroom. it was at best a 50$ room not a 97$ room. the only saving grace was clerk went and found blanket for my 83year old mother, that she diding need in till aroung 4am

The hotel is on a very busy road but is very close to a great variety of restaurants. There is a nice swimming pool that sits near the rear of the property it is nowhere close to the road. The staff was very friendly and the breakfast was adequate. The room had hard surface floors. The only complaint we have is the floors look clean but in reality they aren't. We have stayed in three different hotels, one independently owned and two different chains that had similar floors. All three of them were dirty. It seems a swiffer type mop could be ran over the floors between guest.

I had stopped at a motel in another area after driving about 24r hours and was simply looking for a clean motel/hotel to stop and get some rest before another 9 hour drive the next day. The motel at which I first stopped was extremely dirty and expensive. I decided to drive another 2 hours and found this Best Western Hotel. Wow! I was so thankful to find a top notch place. I slept well in a very clean room and enjoyed a breakfast before I continued to my destination. I highly recommend this hotel if you are looking for a room anywhere in this area.

My home was being renovated after a fire and needed a place to stay locally . Stayed about 8 days total. Breakfast is not good unless you want cereal which is fine. Staff is friendly,rooms could and should be cleaner. No carpet in rooms but floors were not fully mopped and left bottom of socks dirty. :(

If I could rate this hotel a zero, I would. The room we were given was disgusting. The floor was sticky, the bedside table was sticky, there was candy wrappers in one of the beds, candy wrappers and dirt on the bathroom floor, and the door knob for the bathroom floor was falling off. Since it was 2am (late flight arrival), we decided to deal with it in the morning. The next morning I requested to change rooms. We room we were given was on the first floor instead of the second floor. I was told they were giving us an upgrade and waiving the upgrade fee. I looked at the room and it was the exact same kind of room. I asked what was the "upgrade." Management responded that since they don't have an elevator, first floor rooms are more expensive for the convenience of not having to use the stairs. Except I had already carried our luggage up the stairs the night before and check in and then back down the stairs when we moved rooms. So really, no convenience or upgrade was actually afford to us. We were simply paying the same price for the same kind of room. That night when we returned to the room and went to shower, we noticed the shower curtain was moldy. So the next morning we got a new shower curtain from management. Later that week, the one day we requested (via the door hanger) for our room to be serviced, it was not. When I checked out, I asked to be refunded for one night, of our 8 night stay, to be refunded for the inconveniences. Management refused stating they had accommodated us. I have called customer service for Best Western corporate, and they will not do anything either. I travel frequently for work and this is the worst experience at a hotel I have had. I know this is not reflective of the experience at all Best Western properties. However, those we were there visiting, we told them to never let any guests stay at that hotel.

Steer clear! This is a MOTEL, which i didn't realize until after I checked in or I would not have stayed. It's filthy. The very rude person at check in charged me $20 to check in an hour early, when the room was ready and there was no one else around. Tons of late night activity. Do not stay here if you want rest. Unbelievable. Never again.

Very disappointed. The mattress was horrible.every time hubby or I turned over in the night the other was bounced awake. Very close to the highway andnot well sound insulated so we got alot of traffic noise. 1 star for a decent shower and ok breakfast. Not up to Best Western standards

I wish I passed through Covington often. This place would be the only one for me to stay. The rooms were very clean and comfortable. The staff were the nicest folks I have ever encountered. Staying here was like a mini vacation.

ACs are insufficient to remove moisture from rooms, so everything feels wet constantly. Walkways in front of rooms are filthy. Mattresses need replacement. Breakfast and staff friendliness were surprisingly good.

We needed a pet friendly hotel for a one night stay. This was one of the only options in the area and definitely the cheapest pet fee. The location on google maps was wrong so we had a hard time finding it originally. Check-in was easy. The room was got was on the very end at the back. I would absolutely not have stayed in this room had I been by myself. Very unsafe location. At 3 in the morning I was woken up by a lady in the room next door (or possibly outside, IDK) cursing a man out VERY loudly. The floors had been updated in the room (fake wood that was perfect for our dog) but the bathroom was like 1970s style, grungy. Would not stay here again. We did not eat breakfast, so I can't comment on that.

Recently updated and very clean rooms. Pool was nice. Friendly front-desk attendant. $20 pet fee, which was reasonable. I did not see a dedicated dog walking area but there was plenty of places to walk my pup.

This has been the worst experience a BW that I've ever had. The room was infested with fleas causing me and my husband to be bitten. The linen on the bed was wet. We called the front desk for new linen and were asked to come to the front desk to get a new set of sheets and they were the wrong size. After informing the clerk she then met my husband with another set. This was a horrible experience and I wouldn't recommend this facility to anyone.

Not sure why there are so many positive reviews. The photos on the Best Western site are misleading. This is nothing more than a 1950s Motel that has had a mild facelift. There was mold in the shower, the sink was cracked and the drain did not empty properly, and the floor was dirty. They were spill spots everywhere and it obviously had not been mopped in a very long time. The breakfast, though adequate, was served in an area that's very cramped, not enough seating. I would not recommend this motel

Great hotel. Super friendly stay and wonderful room. Everything was very clean and the staff couldn't have been nicer. No issues at all and while it's not in the best area, the hotel itself was great.

As far as space, the room was a nice size for my stay. The toilet did not flush well. When I showered, there was a used bar soap still left from the previous guest. There was also multiple types of hair in the shower and I assume on the linens, because they wound up on me also. The bed was somewhat comfortable, I am nightshift so the sleep quality was affected by the normal noise level of the day- which is not something they can control. The wifi passwords provided did not work. Also, because I am a nightshift nurse and required a room for sleep and early check-in, it was an extra $40. So, $294 for a subpar experience. I will not be returning as a customer.

Very nice up to date place for a great price. Rooms were very nicely redone. Staff was great. We were coming in late and they made sure staff was there to check us in. Very easy to get to off the interstate.

Room was clean and comfortable, though I did need to do some work and the internet went down an hour after we arrived and never came back up for the remainder of our stay. Not the hotels fault but a key reason we chose this hotel was for its amenities. Bed was comfortable and room looked newly renovated but the small square pillows on the bed should have been on a couch not a bed.

My kids and I went to enjoy the aquarium and zoo and left the hotel with bites! Once I got home I started calling family and realized I probably needed to wash my blankets and pillow cases. We caught bed bugs from this hotel!! I do not recommend

I prepaid for a hotel that advertises as "pet friendly". The Best Western of Covington manager and owner's definition of Pet does not include cats. After being refused to check-in, and after traveling over 500 miles I had to travel an additional 30 minutes to find a hotel that offers late night check-in. To make matters worst the Best Western refused to refund the money I paid for the room. Basically the Covington Best Western took my money without rendering service. The desk person (who was very nice) said this situation happens all of the time. If this is the case why does the manager and owner not correct the problem? In my opinion if you are traveling with emotional companions, as is my case avoid booking a room at the Covington Best Western. I've had nothing but great experiences at Best Western hotels across the USA, which is why I chose the Covington Best Western. In my opinion the Covington Best Western is a black mark on Best Western's good name.

I stayed with my autistic son one night and got charged a smoking fee because of order in room. Only odor was from coffee brewed that they supplied that smelled like wet cigars and tasted awful and a dirty diaper that I left in trash. There's no way I'd smoke in a room with my son, a buthurt staff member was unhappy with the smell and said I smoked in there. Completely dishonest!! They knew I had special needs child ahead of time, they wanted to avoid lawsuit and bad publicity by blaming it on smoke odor, and of course they get away with it. Totally unethical!!

This is a 2 story motel not a hotel. Very outdated. The rooms on second have enclosed hallway entrance. The hallway noise is very loud, you could hear every door open and close. The room had a step up tiled bath/ tub combo which was very hazardous. The toilet had a step onto it. Again very dangerous. The toilet flush was very loud. There are no elevators so accessibility is an issue unless willing to stay on bottom floor with exterior entrance. Will need to tip attendant to carry baggage upstairs. The tv was very small . Wifi worked. The attendants were friendly and attentive. The breakfast was adequate. Definitely would not stay here again due to the stairs, the outdated feel of hotel, the odd steps in bathroom, and road noise.

The bed felt great. Fluffy pillows. I slept well in this bed (roughly 8 hours each night). Shower felt great. Hot water and water pressure was great. We stayed at this propertyduring Mardi Gras 2022. Covington was about 35-45 minutes from New Orleans

The bed is very uncomfortable, My back hurt for days after staying there. I didn't get any sleep that night. You can here every time a door shut and people talking all night long, The room had a bad smell to it.

This BW is located in the Covington-Mandeville area of LA. This is a bustling area surrounded by stores, & restaurants. Upon entering (hopefully) you'll be greeted by Bernard. He was not only professional, but also kind, and very thorough. Our room was close to the front of the building, & it was very clean. The TV was good, & had plenty of channels/apps to choose from. In addition the bed was pretty comfy! Lastly, the shower was awesome... Just what I needed after a very long day in the city! Unfortunately I can't comment on the breakfast (this time); however I'll certainly stay here again when on the Northshore. I'll just make sure not to get a room in the front, b/c morning traffic on the main road can be loud, & disturbing!!

Why has no one mentioned the road noise in these reviews?? It's the Indy 500 right outside your window. Forget getting any good sleep with that road noise. And it's a motel. NOT a hotel. The mattress was unforgivable….. so soft and worn out it caused a horrible backache. Not to mention I booked a QUEEN, and this was a FULL size mattress which meant I paid for something I did not get. My husband and I elbowed each other all night and could not get comfortable. AND, there was barely any bedding! A paper thin blanket with a sheet on top is not a bedcover, especially when it's 40 degrees outside. I had to sleep with sweats on just to stay warm. There was a sticky film all over the floor that made the room feel dirty. The coffee maker made a tan beverage that bore no resemblance to coffee other than being hot. I even used 2 packets and it still turned out like that. I'm so mad that I paid $180 for this dump, and could have paid just a little more for the hotel behind it that looked decent. Don't make the same mistake I did!

Everyone is very friendly and helpful. We have been here 2 weeks looking for a place to live. They have been very helpful and has worked with us above and beyond for us being in our situation. We have 2 dogs and they have been nothing but professional and down to earth at the same time.

I stay here from time to time as it's affordable and in an ideal location on the Northshore and everyone of the staff is always so pleasant and accommodating! The rooms and gym are always clean and the coffee and breakfast always good. The Front Office Manager is helpful and always makes sure I'm comfortable and taken care of during my stay. Thank you all!

We were real tired and exhausted from our trip. Getting our room, having an outside door, etc we're all great. Quiet as we slept late. Great crew! We loved the coffee and breakfast available in the morning!

If car tires, old axles, garbage, random T-Posts next to random holes in the ground along with tiny square bed pillows (yes square - not sure how this is possible but they did hit here), floor in the room that make you feel like you walk up and down hill. plus the excitement of a 2 hour breakfast window (6am-8am) and rates like $170 per night are your thing then this place is for you! This place should be sub $50 per night. BE AWARE that this place is a motel style hotel where you enter from the outside to your room. This hotel is a dump. Avoid.

We had an awesome experience here! The lobby was newly renovated and looked incredible. Our room was great. Loved how they did hardwood instead of carpet, so we knew how clean the room was! Staff was so friendly and nice. It was a great stop on our way to the beach!

Nice friendly staff, clean hotel (NO ELEVATOR - FYI if you are handicapped) Modified breakfast had a good selection. Be patient with turns on 190 if you have not been here before as the road has limited uturn places and you cannot always turn right on red. This hotel is very clean and well situated near I-12 if you have shopping to do take 21 instead of 12 (almost always congested). Near Abita Springs (well worth the drive and go to the brewery!) Area has opportunities for recreation - tubing, kayaking, bike trails, etc. Must eat at Chimes and Liz's Where Ya At! The only good Mexican food is at Carreta's. I love this area and am sad I probably won't have another occasion to visit as my daughter just moved away from there.

Assistant manager needs retraining to better the guest problems. She didn't care to try and accommodate us when a problem happened at check in. Even after we saw her the next day. She really showed us how she didn't care

I really don't understand. With all the good reviews, I was expecting something better. I arrived today, and my first finding was a coach in my room, no soap, no enough towels for the 4 of us, and a full lack of hygiene. This was my first time and my last time in a Best Western.

We (dog & I) drove-up to BW Covington after a nightmarish [attempted] check-in at Comfort Suites Mandeville (nearer the veterinarian optometrist where Zack was scheduled for eye surgery the next morning). So distraught from our experience at Comfort Suites, I had half a mind to cancel our trip—and the surgery—entirely. Mary at the front desk of BW Covington absolutely saved the day with her welcoming and kindness. Our stay lasted only the one (1) night, but the room proved a comfortable place to hang while Zack was under the knife. Bright, airy, modern... everything worked. The surgery was a success... and if post-op consultation ends up being at an odd time, I won't mind staying the night at BW Covington! (rather than fight Causeway traffic).

Entering the room was like a construction zone, not ready and resulted in a long search for another room. The beds were like most hotels, hard as rock and worse than an army cot. In fact I'd much rather sleep on a cot. But Mary at the front desk was extremely helpful and we won't forget her and helping!

Everyone went out of their way to provide great service. They were very serious about health, yet managed to serve a hot breakfast by playing and serving everyone. Cannot say enough about the staff at the front desk.

I made my reservations and was traveling by myself with my dog. When I got there the grass was very limited and not well kept. Used the hotel next door. Yes I clean up after my pets but a lot of others didn't and there was trash however no glass which was good. Back to when I was checking in, I have a pet. That is $15.00...getting use to that. OK....upstairs. Do you have anything downstairs (It was 6:00pm)? Yes but that is $25.00 additional. To get a downstairs room is $25.00 more? So my $85.00 room is now up to a $125.00 W/O taxes? Really...is the value of a motel worth $125.? In all my years I have never paid for a downstairs room when they have been available. With that said, the hotel was very clean, fridge & microwave and the bag breakfast was nice. I felt safe walking my dog after dark but would I stay here again? Probably not due to not only no grass but I feel like I was gouged. The room was not worth an addl $40. In a motel. I travel a lot and have never ran into this before.

I booked and paid for a two night visit. I arrived to the hotel noticing several guests standing outside the hotel in their vehicles and several hotel rooms needed cleaning as I rode around the hotel looking for the check in office. I went in the hotel and continued to check in. I was told my room was not available and could wait in the lobby for 45 minutes to one hour until they were ready. I explained to the front desk staff that I drove in from driving one hour and 30 minutes away. I only wanted my room to rest not adding that I worked over night and just needed to rest. I asked if their would be discounts or something done to accommodate our wait time and of course it was no. I asked to speak with management and the gentleman told me that my paid reservation was canceled and he didn't want me at his hotel. I asked for my refund and he told me to call priceline. I tried to explain my concern and the fact that I worked overnight and then drove in for more than a hour and thirty minutes and just wanted to get to my room to rest. The manager told me he didn't want me in his hotel and to leave. What a terrible experience. I left and drove back home ....driving a hour and thirty minutes. I do not recommend this experience at this hotel. The service was awful.

Front desk, maid staff, check out/breakfast clerk all went to the same school of how NOT to take care of customers. They do not appreciate third part app users. Made me feel disloyal and upcharged us $10 when we asked for a first floor room. Breakfast person chastised me for asking for a mini breakfast sandwich and a small pack of kids mini pancakes. “SIR!!! It is a choice! You can't have both.” How was I to know....Maids hover outside the room asking “are you out yet? If you appreciate customer service, pass on this location. PS: deadbolt on the door didn't work. Felt UNSAFE

Your within walking distance from food place, and Walmart. The bed feels like sleeping on cloud. I just recommend bringing your own soap, shampoo and conditioner because theirs isn't something I would use. A better cleaning of the bathroom would be nice as well.

The hotel was clean, comfortable, well lit outside and we were able to park in front of our room, which we liked. Employees were extremely friendly and helpful. Will definitely stay here again when in this area.

Very clean and easy registration especially when you are traveling on the road. Grab and go breakfast was your choice of pancakes or breakfast sandwich which was hot. Would definitely stay there again.

My stay at the BW in Convington was good except for 1 individual who I found as one Rude Dude. never forget him. Due to the pandemic, understandable that free breakfast is kind of off the table but if your going to offer replacement items, your customers shouldn't be limited to what or how many they can have, "Who makes your paycheck!?!?" Only 2 items I had issues with during my stay; dirty floor, which after a couple complaints, got taken care of, and a slightly uncomfortable bed which was hard on my arthritic hip but not the hotel's problem. Overall; nice and quiet area; convenient to all local amenities. I would recommend it for anyone's travels. Just don't expect too much for breakfast!!!

This property has a nice lobby that is detached from what your really paying for. The front 4-6 rooms are nice, but as you head to the back of the property its horrible. Rooms have roaches and smells of smoke. People are hanging out in from of their rooms and in the parking lot. I wouldn't recommend this property to anyone traveling with kids.

I spent one night at this hotel, as I was passing through on my way to another state. The check in process went fine. No issues there. Sadly though, my room itself was filthy! The bed linens were clean, but the floor was dirty, there was dog food on the floor from whomever stayed in the room before me, and there was hair on the wall of the shower. The room definitely had not been cleaned for a new guest. Luckily, I brought Clorox clean wipes with me and cleaned all the countertops. I complained the next morning at the front desk while checking and I was not charged the $20 pet fee, which was nice of the lady there, but I've never stayed at a Best Western before, nor will I ever stay at one again.

by far the worst place I have ever stayed, water was brownish orange, mold all over in bathroom floor behind door in bathroom dirty, called manager on Monday and was giving a $22.34 discount off my room rate what a joke, still doesnt make up for the flith we stayed in.

I had to trave for an unexpected death in the family. I got a hotel for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to save me money for the next two nights. I asked if I could and I was told by the manager that I was more than welcome to cancel my hote room but it is non-refundable so regardles I still had to pay for the room since I had told them I would be there for 3 nights. When an emergency comes up you would think people would make accomidations for you. It was not like they could not cancel my other 2 nights, there was plenty of time. Besides that there is a bar next to the hotel and the people in the bar take all the parking spots infront of the rooms leaving us to park far away from our room when we got in late each nigth with a toddler that is not right either, we should be able to park infront of our room that we paid for!!!

Friendly and family oriented hotel with plenty of amenities. Breakfast is excellent and hot with plenty of options to choose from the breakfast the rooms were very clean. Everyone was nice and welcoming I will stay here again.

Mary at the front desk is both friendly and helpful. She made our visit enjoyable. The room was very clean. All the staff we encountered were very pleasant and eager to assist us. I 100% reccomend this hotel. Also location is great. Lots of hotels and stores around. Parking lot was very lit.

The floors were extremely dirty , and the check out service on October 31st the woman was super rude. Will never come back again. Check in was fast and easy and friendly gal when I checked in at two pm and check out was the worst experience I've ever had.

Floors appeared dirty, which made me dirty, which made the towels dirty (gross). Power outages cannot be fully controlled, but options can be made. Voucher to BK? Other options? none were given. Smoke detector going off all night, clearly batteries not being replaced on premises.

Chain hotels should be the same (All Best Western Hotels should be laid out the same and have inside doors not motel style with exterior doors). This was not an original Best Western hotel. This is an older Motel that they are currently upgrading. The hotel is difficult to get to. The staff was very nice.

I would never recommend staying at this MOTEL. This is not a hotel. Rooms were unclean and stinky. Had to buy cleaning products and air freshener just to stay. Shady people hanging out outside. Towels smelled like mildew.

Best Western is always clean and friendly. Best breakfast compared to other chains. Love the rooms, always clean and quiet at night. I highly recommend staying at this hotel chain. I never want to stay at other places.

Had a great night's sleep and the staff were absolutely wonderful! Breakfast was nice and hot. Very accessible to local restaurants, gas stations and easy access to the interstate. Would definitely stay again!

The hotel front desk staff was fabulous! The room was disgusting!!! It was a pet friendly hotel so I know it was going to be different than the traditional room quality but this was not even explainable. The room smelled like dog pee. There was something on the floor so I wiped it up and my rag was pure BLACK! We only wore socks and flip flops everywhere! The beds had stuff and dirt all in them when we pulled back the sheets, the bathroom was gross and the toilet barely flushed, and the floors had so much dirt and grim pushed to the side. The hotel was just a play to lay horizontal and was up and roll. We spent 3 nights there and ended up checking out at 3 am just to leave. The choices are slim to none for hotels with pets but I would not recommend this hotel at all.

Mary and Pam made our check in very easy as my party was not showing up at the same time and rooms were in my name! Breakfast was good it's the normal hotel breakfast. The room floors are in need of mopping!

Service was phenomenal as always. Staff is extremely nice. Perfect home away from home. I enjoyed all day fresh hot coffee. The comfort of the bed is wonderful. Interior rooms are perfect for uninterrupted sleep.

Ultra clean rooms, fantastic variety for breakfast, 2 ice machines!! Extremely friendly employees. Made us feel very special. From the time we checked in, until the moment we left, we had a great experience. Although we didn't reserve a handicap room, when I told Andrew that my mother is 92 and couldn't climb stairs, he gave us a handicap room with a walk in shower. She was delighted!

So the hotel itself is probably pretty nice but our stay was awful and that makes a huge impact on my review. This hotel put charge after charge on my credit card and then lied to me and told me they were only “authorizations” that is complete bs. My credit card company told me they definitely put through all the charges, when it should have been just one charge. Not 6 or 7. If this is a normal practice then that's horrible customer service. The room was fine. The mattress was terrible. The noise from the other rooms was very loud not to mention people smoking pot in one of the rooms around us flooded our room. If you want to smoke take it outside! Getting to the hotel is a challenge to say the least, had they informed us of the construction going on I would have opted for a different hotel. Not to mention the road noise. I will definitely not stay here again. It's just not worth all the lies and hassle. The icing on the cake was when we checked out the lady still insisted that all the charges they put through were not actually charges and I showed her that they were and she still didn't believe it. Worst experience at a hotel ever! Such incompetence.

3 day stay. Nice location, but if you enter address into GPS it will take you miles North past the actual location which is just North of the Interstate next to Burger King. Friendly staff, Nice breakfast which is maintained well by staff. This is older style where rooms are accessed from outside which I prefer. Rooms were clean with hard surface floors. Full amenities with Fridge, Micro, Dryer, coffee etc. Reasonable rates. I would return.

This hotel was so beautiful. I really love the staff at the front desk they were very warm and very personable. I really also love the shower products they had I use it on my hair in my face and I really loved it also.

Weekend getaway, visit with family in LA. Perfect place to stay while in town. Professional and friendly staff, fresh hot and cold breakfast offered, free to all guest. No need to go to Waffle House :)

My wife and I came to see our son. We only got to stay one night, but it was enjoyable. The BW in Covington is very nice. Rooms were recently renovated. Staff was very professional and helpful. Would highly recommend

This was a great place to stay. We where going to see Hamilton in New Orleans and it's just a 45-60 minute drive. Best price in the area and easy access. The rooms were very clean and roomy. The breakfast was very good and had a great variety of foods to select from. Would stay here again.

One can be assured of hygiene. The staff is efficient and care for a traveler's needs. I have stayed for years now, family related on holidays and such. The coffee is there, the breakfast is hot and complete. Mary and the desk are wonderful. It is a more than fair price for all of the amenities, and staff always asking if you need anything.

I have stayed at 5 motels crossing the US on I 10. All are different chains or independents. For the cost, quality, cleanliness, amenities, maintenance and value CLEARLY this was my best experience. They are welcoming and have a pet friendly walking area.

As soon as I received notification of my cancelled event I called the hotel and the Best Western customer service to attempt a cancellation. I was told a cancellation would not be possible so I decided I'd stay in the room anyway. When I arrived, very tired after a long drive, I was told that there was no reservation under my name and that there were no rooms available. The lady behind the desk apologized profusely claiming that her general manager would be upset that this situation occurred and would contact me the next day to seek resolution. When I didn't hear from him I called his Best Western and was forwarded to his voice mail. Best Western customer service investigated and found that the hotel booked my room to another person after charging my credit card for the night prior to my original reservation.

Best Western is the best hotel I have ever stayed at! I highly recommend people staying at Best Western! The price is great the rooms are great and the staff is excellent! They will do whatever it takes!

We are staying here now and would leave had we not already paid in full. IT IS SO NOISY. People are in and out at all hours of the night with cars and trucks rumbling, doors slamming, beeping, dogs barking. We have gotten no sleep. We have a dog with us and she is so on edge because of all the ruckus. The room is basically in the parking lot so you can't get away from it. At 2 am last night, someone loaded and packed their entire car - open door/close door/open door/close door. Around 6 am, some little dogs went bonkers and sounded like they were trying to kill each other. We also had to pay a $30 a night pet fee when we arrived since we booked through hotels.com (it was in the fine print that was found after clicking through several hidden links.) You would think when a listing says "Pet Friendly" and you book and receive your confirmation with no mention of a pet fee, you aren't going to receive a $200 surprise when you show up. This place also isn't particularly nice or clean - there was a used bar of soap in our shower, the tissue box was empty, and our shower leaked around the curtain and the towels were filthy after we dried the floor. We even had a towel with hair all over it. The bed isn't terribly uncomfortable and the pillows are okay - the blanket smelled perfumey so we just didn't touch it in case it was not washed. Just about the only redeeming quality is the breakfast and the guy who cooks it - a great selection and he is really friendly. The day manager is also really nice - she seemed pretty grossed out by our towel situation.

A wonderful stay. Very friendly staff, from the front desk, the breakfast cook & the crew cleaning the rooms. A very clean & nice room. Very accommodating with our dog. Most definitely look forward to staying here the next time we are in the area.

Would stay there again, staff was phenomenal always so accommodating the bed was kinda hard but clean. It was quiet and I slept really well. There was a good restaurant in the parking lot and close to everything.

The only problem I had with staying in the Kitchenette was the extremely uncomfortable bed. Everything else about the room was fantastic. Service was very helpful as it always is. Check in was quick as well as check out.

We enjoy staying here everytime we come to the area. The staff is exceptionally friendly and professional. The rooms are comfortable, with four pillows for each bed. There are many restaurants in the area.

Wouldn't stay here, is bad experience. Its an older hotel that smells and then they try to blame you for the smell by charging you unauthorized charges. Not stuff you should have to worry about if they will high jack money out of your account for fraudulent reasons.

They dont probably check theit rooms. Was put in a room with tv not working. Then they accused me of smoking in the room with the room had a stink too it when we got there. The assistant GM is very disrespectful and has a chip on his shoulder. He would not let us speak to the general manager or have him call us later. They are a bad run hotel. Stay away

The guests services are helpful and always courteous. Breakfest was absolutely amazing. Kat is super enjoyable to have her greet my sister and I in the morning during breakfast is simplu authentic. The rooms are clean. Wonderful experience at Best Western and will definitely spread the word to my family and friends!

Pros—the water runs, the toilet flushes. Otherwise a dive. Springs could be felt through mattress, lumpy pillows, bugs in bathroom, thin sheets, very thin walls—could hear complete conversation next door, tv wouldn't change channel, and on and on. Avoid unless you want to stay up all night

One of few accommodations recommended by our veterinarian. Expected musty/dander smelling room only to find clean fresh room . Well kept and clean for pet friendly motel. Housekeeping staff very friendly and hard working to make our stay enjoyable during pet surgery. Breakfast buffet more than just danishes and fruit. Wide array of choices, bacon, sausage, hashbrowns and more. Motel is located in area with road construction and makes entry to parking complicated . Located close to many, many dining establishments.

The hotel is an older hotel, but they recently went through a complete external renovation. The manager said they didn't do anything to the rooms, but the one we were in appeared to have been freshly painted, the bedding appeared to be new and the carpet was fairly clean. The staff was super friendly and extremely cordial. The hotel offers a full hot breakfast. They have a rotating meat schedule, so, sausage, bacon, ham and sausage links. They also have scrambled eggs, toast, bagels, grits, oatmeal, yogurt, fresh fruit, waffles, biscuits and gravy. The hotel was clean and a nice place to stay for the night. An overall enjoyable time.

We found the room to be clean and the air conditioner was running when we entered our room. The hotel offered a complimentary breakfast that included eggs, juice, coffee and tea, waffles, yogurt, fruit and cereal. The staff was extremely friendly and understood our needs. The room had a musty smell but was also 93 degrees to 97 degrees the days we stayed there,

This is an older hotel, but the staff were so sweet and caring. They were always smiling, helpful and joyful. They made an effort to spread joy in your day every time they encountered you. If we come back to Covington, we would stay again. Thank you.

I was incredibly disappointed (and disgusted) with this hotel. We checked in around 11:15 pm after a long road trip, and the parking lot was full of what my daughter called "night creepers," who were just people standing around smoking by their cars. I had a bad feeling. The room was just as questionable. The carpet, bedding, and furnishings looked to be at least 20 years old, and the sheets and towels were covered in hairs. There were some creepers on the walls and dresser, too. In the morning, I awoke at 6:00 to the pungent smell of cigarette smoke, despite the hotel's claim to be 100% smoke free. We skipped breakfast because we were all too grossed out. I will most definitely not be returning.

I was pleasently surprised by the Best Western. Comfy rooms, friendly staff, great breakfast! Will use the Best Western on my travels. This was my first stay with this hotel. I wish I had found them sooner but better late then never.

This property is my go-to place to stay in the area. The rooms have been updated, as has the exterior. It's the best value for anyone who travels with a pet. Other properties claim to be pet friendy, but charge a nonrefundable a $50 or $75 "deposit". That's not my idea of friendly. The beds are comfy and the AC works really well. Not a big of any kind ever. The pool is kind of dislocated from the main building and it can be difficult to find the entrance in heavy traffic, but it is well worth your time to do so. There was no traffic noise once the door closed, despite the proximity to Highway 190. The staff are very helpful and will accomodate any requests you have to the best of their ability. They knew some wonderful places for supper we had never tried before - and they were right! The rates are a good value. It's a very good place to stay.

Hotel is at a great location and is reasonably priced. Easy to find. Friendly professional staff. Spotless room. Fast internet. Comfortable bed. Hot breakfast. What more do you need for an overnight stay?

Firstly The Rooms Are Nice! The Staff Is Amazing, Very Curteous. My Stay Was Very Nice and Relaxing. I Love How The Breakfast Has Improvest Mrs.Essie .H. Is A Very Sweet, Compassionate Worker! She's very Patient and On it. Her Joy Filled The Room, Thanks To Best Western!!

I had to stay at this Best Western in Covington for a month during my management training. The level of customer service from Mary, Jason, and every member of there staff was beyond compare. 5 stars! I can't express how much they catered to my care and they made the trip worth taking. I am looking forward to taking another small personal Staycation in my new favorite getaway.

This place is too good not to shout about! The staff are kind, very accommodating, skilled in personal relations, willing to listen, and hard working! They have, by their demeanor, convinced me to return! And probably not just once!!

Covington was a convenient base of operations for a few days of activities on both sides of Lake Pontchartrain, and the Best Western seemed ideal. Check in was very friendly, thorough and efficient, and was followed up by a call to make sure we were settled. The room was conveniently located (first floor park at door), roomy and comfortable- the air conditioner was running when we arrived. Furnishings were in good condition, cleanliness and maintenance very good. There were many electrical outlets available and lighting was decent. One bad towel in the bunch, but the rest were good. Sleep quality is where I had the biggest issue. There was some outside noise that disturbed me, light coming in through the curtains, and the pillow-top mattress was old and sagged in the middle. Not so bad that we sought out a different room or hotel, but not ideal for three nights. Breakfast open 6am daily, good variety and well stocked. Check out was efficient but not as friendly as check-in. I might stay again. The mattress is important, and was out of sync with the rest of the accommodations.

I reserved this hotel through priceline. I searched for dog friendly hotels and was not told about an extra $30 daily pet fee until I showed up for my reservation. The front desk clerk cancelled my reservation because of the miscommunication. I checked my bank account a few days later to find that I was charged for the room. Why wasn't I told about the pet fee prior and why wasn't I told that I will still be charged if I don't stay there? You shouldn't charge someone when you failed to communicate. I am sure you ended up booking the room anyways and now you were paid twice. Poor communication and greedy business dealings.

My wife and I decided to stay here on our way to Texas and this hotel was excellent. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-12 at Exit 63B. And there are a lot of stores and restaurants nearby for added convenience. We will definitely stay here again

Ms. Brittney makes the best breakfast. Always hot and fresh, served with a wonderful smile and a welcoming attitude. She makes our time here so enjoyable in the mornings. She also keeps the lobby nice and shinny. Ms. Brittney is wonderful.

The staff is professional and friendly. Bed are very comfortable, pillows are dreamy! Breakfast is a delicious start for the day. The workout facility looked great but I had an injury and couldn't use. We plan to stay here again and again!

Friendly staff. There was a strange/strong smell in our room but it wasn't so bad that we complained. The bed was lumpy and the frame was squeaky. My husband thought the breakfast was ok, I wasn't impressed. It is a older hotel. We were able to back right up to our door for unpacking. I liked that it was close to the interstate.

My wife and I brought our dog for a procedure at a vet's office in neighboring Mandeville, so this hotel suited our needs perfectly. It was close to the interstate and had everything we needed close by. Because we could not leave our dog after his surgery, having a Burger King fifty feet away for a quick bite was a huge plus. The staff was friendly and the room was clean and comfortable. They even provide a dog bed in case you forget your own; however, it is very small so the nearby Wal-mart came in handy for miscellaneous needs such as a cheap throw for our pet to lay on. We did not eat breakfast so I cannot give any information on that. The only con is trying to reach the hotel if you are trying to access the location going north on Highway 190. There is no place to cross over so you if you follow your GPS, it will tell you to make a U-turn at a stop light after you pass the hotel. DON'T DO THAT. There is a much easier way: Going north from I-12, make a left at the Holiday Boulevard intersection (you'll see a Racetrak gas station on the corner to your left) and turn in to the parking lot for Country Inn & Suites on your right. Their parking lots connect and will bring you into the back of Best Western's parking lot, saving you a lot of hassle entering and leaving the property.

Due to work ongoing at the house (and having a small dog) we stayed at the Best Western for 3 nights. The staff was very friendly and the accommodation was clean and tidy on our arrival, 11PM. The only reason for a 4 rating is the size of the breakfast area.

Ms. Trenise - is Amazing. Her warmth and hospitality at 2am was wonderful and a perfect. She gave us advice on the area and where to go. The staff in general is incredible and always available. Ms. Trenise is the reason we will be bringing our entire family back for vacation. I highly recommend this wonderful facility.

From check in to check out everything was better than expectation. Staff was very accommodating and made us feel like hometown - great breakfast, too. If you are headed to New Orleans for a cruise or whatever, this is a great place to stay - safer than NOLA

They've done their best to facelift the front of the building but the actual room wing is a typical 2 story outdoor access only using stairs. Asked about security in the parking area and told there were cameras. I didn't see any. As we walked to our room on the upstairs walkway we passed open hotel rooms with people lounging and greeting us. Hotel can't control that as is the nature of the layout but just made us uncomfortable. Opened our room door and didn't stink bad but didn't smell fresh or welcoming. This was a mother daughter trip. (Mom is senior) and this just wasn't going to work. Mary at guest reception was pleasant and understanding. There are rooms in the main section that she would have moved us to one of those rooms but they were not available. We decided to book elsewhere. Still a BW fan, just not in Covington.

We always stop for a good night's sleep between our destinations. Rooms are clean and comfortable and staff is friendly and professional. Good breakfast, excellent presentation of food. If you don't see something, ask for it! Rooms could use a little refurbish but not bad.

Very clean and front desk staff was extremely helpful. Was a little difficult to find as gps took me to the wrong location. Motel is on a very busy highway, a little further from the interstate than I usually like. Coming from I12 it's on the left and the sign is a little hard to see. Rooms very clean.

This hotel was ok, my daughter and I had a decent enough time there. Until I got home and discovered an additional unauthorized charge for $50 on my debit card. When I emailed requesting a refund it took them two weeks to get back to me, and when they did, they falsely accused me of stealing pillows from them!!!! Are you frikkin' kidding me? Hotel pillows, really?! You couldn't pay me to take hotel pillows. I suggested they review their surveillance video because it will show I took nothing. If you value your pocketbook and don't want to be randomly overcharged and accused of being a thief, be careful of staying here.

Andrew at front very clean and professional, everything you would want. outstanding food and service. I will recommend to stay at this hotel to all my friends and family if they are ever in the area and need a hotel room. The lobby and front desk very clean and fresh smelling. Sandip also very professional

I had reservations, and when I arrived everything was ready for me without any problems. I enjoyed varied choices of the breakfast in the mornings. I was able to park close to the door of my room. I got immediate help when I had a little problem with my wi-fi. The room was comfortable enough and although the carpet was not worn or stained it felt like it could have used a cleaning. Overall, the staff was friendly and accommodating and ready to answer questions. Check out was as easy as it was to check in because everything was prepared and waiting for me.

We arrived to this motel on a whim. We usually do not stay at motels but were feeling nostalgic for our childhoods. We saw a special notice on the internet and we both recognized this Best Western. We had noticed a lot of the chain were doing facelifts and this one stood out. A modern lift to the clean, industrial look of this basic rectangular building. Tasteful exterior touches with simple yet spot on landscaping. The staff was incredible and catered to our needs with southern hospitality. Andrew and Rachel were sweethearts and the GM, Sandia Chatham, handled a tweak personally. Comfortable rooms, good mattresses and pillows with Pantene toiletries were appreciated, A great pool and easy access to local gem Rouse's Groceries and Whole F'oods. You are in civilization because of nearby Starbucks but you do not need it because the motel has Community Coffee on tap. Heaven. The biscuits and gravy on the free breakfast hit the spot for some but the fresh fruit and waffles were key for others. House keeping was very service oriented. Great Wi-Fi and cable. ***** Dakota Restaurant is across the lot and fabulous for an adult dinner. Pet friendly too!

the carpet odor was very bad and the room was not clean . I will not go back there ever again and will find other best western plus and premier and inn with suites not regular motel find better motel at new Orleans or other town but not at Covington , Louisiana

If you just need a place to stay for a night, you will be ok here. The bed is horrible though. Springs stuck in my back all night but the room was clean and the water in the shower was hot. Nothing fancy about the place for sure. Staff is friendly. Lobby is clean. They have a brown bag to go breakfast if you need it. They do NOT take cash without already charging your debit/credit card. This to me is ridiculous and was very inconvenient as a person who prefers cash transactions.

This is a charming hotel with an owner who gives a wonderful welcome. Parking is right outside the room. There is no elevator to the second floor. Very delicious breakfast. Wonderful place to stay! We will definitely be back.

This Best Western Hotel is an excellent choice when in the Covington area of Louisiana. Although it's an older property, with outside access to the rooms, it has been very well maintained. The room and bed were both comfortable. The room was very clean. Staff were exceedingly friendly and helpful. The only small downsides to our stay were early morning smokers talking loudly outside our ground floor room and some road noise during rush hour, because the hotel is located on a very busy main road. There are PLENTY of excellent choices in restaurants close by. Several are within a short walking distance. If our travels ever bring us to this particular area again, we most certainly would choose to stay at the property.

This clean, comfortable, and very conveniently located hotel has a very friendly staff that makes it easy to maneuver around a new area. The breakfast bar was well maintained and the management was very attentive. This was a very enjoyable stay.

I had a roadside emergency and had to stay overnight. They accommodated me and my pets, so thankful for that. Staff was great and extremely friendly and helpful. Would definately stay again and recommend this place to friends and family.

This was the best hotel we have ever stayed at. First, the front desk lady during the day was wonderful. She was so helpful and knowledgeable of the area. The housekeeping, dietary, and maintenance staff made us feel like family. The hotel is beautiful and decorated so nicely for the holidays. The owner was so helpful in planning our trip to New Orleans for the day. We had the best time here and will definitely be back when in the area.

Hotel was great for the value, it is well kept. Staff was excellent. Breakfast was good.The hotel has been renovated, but it does show age. The night clerk (Andrew) was very helpful and personable and attended to our needs.

Had reservations at another hotel but found a coupon at the state welcome center. We called and they were able to reserve us a room. It was about $35 less than the one we had previously reserved elsewhere and we're glad we did!

The staff were awesome and easy location near highway, very clean and cst was right. The clerk that checked me in also gave me perfect instructions on how to get there and was the most friendly person I spoke with all day.

We traveled 12 hours with our dog through the night to Covington. The hotel staff was amazing and called us to let us know they had a room available for early check it. That meant so much to us, as we were exhausted. The room was clean and staff was so friendly! The small pet fee is well worth the stay here! And there is a Petsmart and dog park just minutes away!

I really enjoyed my stay at here at Best Western North-Park Inn. This was my first stay but trust me it will not be my last. Every time in am in the city on vacation I will stay here. My room was very clean. House keeping cleaned my room everyday, pillows fluff, vacuum, toiletries, breakfast every morning. I will recommend this hotel. I will give you an "A". Thanks for the good hospitality and everything you did to help my trip Lauren Green, you made me feel safe and welcome.....

Very satisfied with our stay .. very clean rooms and breakfast was excellent, front desk and staff friendly and very helpful,, I recommend staying there to anyone who wants a nice place to stay. Pearl Blackburn

Nichole bass stay I loved the location An property jus internet wasn't working and the ac wasn't working other than thAt it was amazing would highly recommend it the Smell of fresh ness caught my eye when I first stopped in

This hotel is located in an ideal location and is easy to access. The staff was very friendly and professional. My room was clean and nicely decorated as far as hotels go. The bed was perfect with 4 pillows. The reason I did not give it excellent was because the eggs on the complimentary breakfast bar were not real eggs. Otherwise all of the food was great.

I've been here for 2 weeks for work and everybody has made my stay extremely comfortable the frontime desk clerk a have went out of there way to accommodate my needs the rooms are clean and so is the fridge

Near I-12. Nice restaurants close by. Large quiet clean rooms. Very comfy bed and pillows. Excellent internet. No elevator to 2nd floor. Doors are all outside and the walkway is sloped for rain drainage and paved with slippery river gravel. Careful with both arms full of luggage! Plenty of hot water for the shower. Electrical outlets are scarce and no USB charge convenience outlets anywhere. Superior staff. Coffee was only so so, but a staffer offered and got it for me since I didn't see where it was at first. How nice!

The front desk staff members are friendly and helpful at all times. The rooms are clean,comfortable and appealing. Lots of parking areas and nearby places for food. No problems with any of my stays. Will definitely stay here again soon!!

Mary and Yvette were amazing servers and friendly. The best place i ever stayed! the room was clean! the assistant gm was just as friendly as staff. when the gm left, the staff was still amazing. Yvette is the best cook in the world. she went above and beyond with her job duties. she served the guest including my boyfriend and i.The service was fast! she cleaned the table as soon as we got up. she told us to leave our plates that she would get it, but we took our plates anyways because she was so nice. most other places the people are rude. but not here! I'm moving into town soon! and ill be sure to stop by just to have a friendly conversation with the staff! when my family comes to visit they are most definitely staying here! they brought us towels when we needed it! they gave us great advice on were to go to have fun! they wished my boyfriend good luck on his interview! He got the job and they were genuinely happy to see us happy! We argued the entire way here, but their southern hospitality brought us closer together! celebrating our fourth year anniversary here! this place is amazing! i recommend everyone come visit because of the two ladies staff members, Yvette and Mary!

Bed comfy, pillows were pretty good, room clean. Pool nice! Having washer and dryer was great. Convenient to restaurants and big box stores. Breakfast was great! Employees of BW were all super friendly and helpful!

Had stayed here once before during their remodel. When running from hurricane Irma, knew this place would be out of the impacted area. Jason, the manager, was VERY helpful in getting me the kind of room I needed, when I needed it. They were also very good about pet policies at this time of stress, unlike some other big chains. For this reason alone, I will be a loyal customer. The room is certainly large enough to be comfortable, there's a nice desk with a chair which actually fits under the desk, the bed is good, and the linens are nice. Breakfast is ok but limited; there's a Waffle House within easy walking distance if you want to buy more options. Coffee is always available, and copies of papers are free in the lobby. There's even a doggie area with pick up bags in the back. It's a great place to stay with Fido in this area, since there are few places which will a take a pet. It's kind of hard to get into from the east or north (requiring a Uturn at least), and the sign can be easy to miss, but it's sure worth hunting for. It's right down the road from the yummy Acme Oyster and Don's Seafood restaurants. Good bed, great people, excellent food options - who could be unhappy with this? I have a new go-to place when in the area.

This hotel was nice, it looks nice, it smells nice, it has a nice bed. But don't be fooled, the kind sized bed was a sham, it was a rooze, they tried to smeckledoof me! the king sized bed was two twin sized beds squished together with sheet on top of that. if felt like a king sized bed. I only found out best westerns dastardly plan because I dropped something under it and couldn't find it with out pulling up the sheets

I have stayed here many times since 1998, since i'm from the area originally. This time was by far the best!! The customer service from Mary,Sherri & Andrew at the front desk was awesome! Precious &Eva did and great job keeping my room clean & shiny! The breakfast ...YUMMY!! The pool was clean and comfortable! I look forward to my next trip home!!

Clean rooms, friendly staff and great location. We were traveling through to go on a cruise out of New Orleans. Will keep in mind for future business as this was a great location with clean rooms. The staff was friendly and helpful!

This is a very nice hotel weather staying here for business or pleasure. Checking in to the hotel was very easy and Mary at the front desk was very professional and handled all of our requests attentively. She really makes you feel like a valued guest. Thanks Mary! :) The room was very clean and quiet. I liked the nice personalized note from housekeeping each day. I thought that was a nice touch. The hotel was recently renovated and looks very modern and has a very clean appearance outside. The pool area was very clean and relaxing to take a break from the summer heat. The breakfast was very good and Whitney working there was very polite! The lobby has a nice atmosphere and smells amazing. Will continue only staying at this hotel for future experiences!

Mary, our hostess tonight, is the quintessential queen of hospitality. Perhaps because I'm a BW rewards member or maybe just because, she greeted us enthusiastically and gave us one of the prime interior rooms. The room is huge, well appointed, QUIET, and just the ticket after a long day in crazy highway traffic. If we can, we'll be back on our return trip home in a couple of weeks.

Disappointed that we were not told heavy equipment noise 8 am to 5 pm daily. Our room was not thoroughly clean and towels are thin. A/c worked great. Hopefully this place will be better once the remodeling complete.

BEWARE: If you're looking for the worst hotel experience of your life-you found it! As soon as we walked in the room, roaches started scampering. We were greeted by a lethal looking large spider. This coupled with the smell of mold had us return to the front desk where we were assured that Priceline, who we booked through, would get the information & we would receive a credit. Guess what, neither the hotel nor Priceline will provide any credit. I left immediately and booked a room with a Marriott. This is a flop house motel-Best Western & Priceline should be ashamed!!

This Best Western was under renovation and there was water and mud outside the rooms which made if difficult to get you luggage, etc into the room. Breakfast was below average, did not see and one there to service you if necessary.

We had a great time. Took the grandkids swimming. The rim was clean and the bed comfortable! We would stay here again. Staff was very helpful and nice! The breakfast was nice and enjoyable. Loved the waffles! See you soon!

The room smelled bad, bathroom towels were clearly dirty. We had construction workers outside the room at 7:30 working. They first tried to give us a room (we have little kids) with a wheelbarrow and cement mixer blocking the walkway. Check in lady was rude about moving rooms.

This is an older hotel that has had some upgrades in the rooms but the exterior is a bit shabby and the current construction further detracts from first impressions of this property. The rooms are clean, bed comfortable and breakfast was good-although breakfast room is very small. There are many restaurants in the area but difficult to walk because of the busy highway in front of hotel. Perhaps the renovation will be an improvement but for now I think there are better options in the immediate area.

I understand hotels need to be renovated. However you should be given warning. When I showed up it was far from what I expected but was willing to try. After having to sign a waiver saying I would not park there from 7:30-5, I went to the room. It was small and smelly and there was an alarm going off. That was just to much. I didn't bother to stay.

Wonderful and kind staff who were attentive to all of our needs at a very difficult time in our life. From the time we arrived until checkout, we were treated with the utmost care. At a time when we needed assistance, they were there for us. The property was under construction, but from the time we walked in until we left, that did not in anyway disturb our stay.

Worst hotel experience ever! Desk operator Michael was incompetent. My family arrived just before midnight, exhausted, and were put into a room only to be called at 1:00am to move rooms!!! We woke up my daughter and gathered all of our luggage to move rooms at 1:00am because Michael put us in "the wrong room" and told us we'd be compensated for moving. So we go to the next room he gives us keys to and as I'm opening the door a dog starts barking from inside the room and coming towards me!!! I quickly pulled the door close because I realized there were already people in the room! Oh my Lord! Best Western's incompetence almost got me shot!!! Seriously we are so lucky that the people sleeping in room didn't shoot us! So I went back to Michael at the front desk only to be told that the only room now available is a pet room and sorry that we don't have a pet with us but we'll be compensated. We were told there were no rooms available at any other hotels in town because of a lacrosse tournament in town. Y'all I just wanted to go to sleep! We'd already been on the road for 5 hours and had to drive another 7 hours the next day. The pet room stank to high heaven but we had to sleep. We slept in the room thinking we were not going to have to pay for this crap BUT guess what?! Best Western will not refund the money because we booked with Orbitz and Orbitz will not refund the money because they spoke with the hotel manager Jason and he doesn't want the money refunded to us. The manager Jason did call to apologize but yet he's not willing to return our money to us! So heed my advice and DO NOT STAY at this hotel. They do not care about people and whether or not they almost get you killed!

The BW is currently under renovation, so the construction workers arrive at about 7:30 am and leave around 5 pm. They are working on the outside, to update many projects. We cannot park right at our room, but have to park across the parking lot, so the workers have access to their current and daily projects. The breakfast was really NICE, as is the staff. The fitness room has nice equipment, which is easy to use. When the outside renovation work is complete the hotel is going to look really nice and appealing.

not a place I would stay again---food not good -- room not clean-- had tp pay extra for downstair room for disable person-- old food in fridge --had to park car in middle of ,lot because of work on building being done which we knew nothing about -- in the down pour rain not happy at all

This hotel is remodeling and the place is a mess!!! How can they expect people to stay there??? We booked through Hotels.com which they corrected once we called to complain!!! We got a room across the street at Comfort Inn!

Started off rocky with a couple issues, but the manager was able to fix the major issue with my giftcards. I do think that whoever makes the prices for this hotel should consider lowering the prices while the construction goes on. It's distracting. The rooms are older and having issues with toilets working, ac's etc. The manager was nice, the breakfast was good & the lady who works in the breakfast area was really nice/helpful also.

The staff is what makes this hotel very good. otherwise it would be an average place to stay. The outside construction didn't really hinder the stay. It was a little tougher driving in and out of the parking lot but that was all it did. I would stay here again.

Room was satisfactory, front desk team was awesome, especially Jason. Housekeeping was great except for the Sunday of my stay. Was told they were short staffed. I would stay again after rehabilitation is done on the hotel.

This motel was under construction when we stayed. It should be a pretty place next time we stop. The stay was pleasant and the price was good. Great hot breakfast and a clean room. A friendly staff helped with the construction problems.

I made a reservation at this Best Western through a third party (Hotwire.com), and I selected it because it is "pet friendly." When I showed up (after driving for four hours), I was told that they only have four rooms where pets are allowed, all four were taken, and I couldn't stay at the hotel. (And I was also told that I should check with Hotwire to make sure I got a refund.) Granted, I probably should have checked that I could bring my dog, but I've never had a problem before and so I didn't think to. Also, advertising themselves as allowing dogs and getting bookings that way, but then canceling reservations when those rooms are full may work well for Best Western, but isn't great for customers. Anyway, if you're traveling with a dog and intend to stay at this Best Western, be sure to confirm that you'll get one of those four rooms.

Older building with outside entrance but a delightfully accommodating staff. Thank you Susan. You made some weary travelers feel welcome. My husband is a disabled Vet with a service dog. Susan was kind, courteous and very accommodating. Thank you. This was our second stay at this hotel. Great Breakfast also.

I stayed for 6 days. The service was poor, breakfast items were not replaced in a timely manner, the quality of basically everything was low. On the 6th day, bright and early in the morning while I was planning my day, I received a call from the front desk abruptly and rudely telling me they were evacuating the hotel for maintenance and I would have to figure out other arrangements within 1 hour. You can imagine how ridiculous this was in my eyes. On top of that, they offered no assistance and even argued over refunding the difference between the cost of staying there per our original contract and the cost of having to find a new hotel within an hour during a holiday. Thanks Country Inn for saving us. Never staying Best Western again.

Very, Comfortable clean quiet. Every thing worked. That's all we need. We were there on business as vendors for the 3 Rivers Art Festival and were only at the place during the night. Nice breakfast as well.

Room reaked of cigarette smoke after specifically requesting a non-smoking room because I'm allergic. Didn't bother to request another room, because I was assured the entire property was smoke-free, so I figured we'd run into the same problem no matter what room we were in. Towels and bed linens were extremely dingy, old and rough and reaked of bleach. Booked the room for a quick stay on our Texas to Florida road trip, and while the cost seemed good for a one night hotel room, I still would never stay here again. Would rather pay an extra $20 for a good night's sleep in a room where I'm not rushing to get out the next morning.

Cameron in housekeeping has been so helpful and has gone out of his way to help myself and my family. We have been here due to the devastating floods that ravished Louisiana. We lost everything we owned and have been blessed to have someone like Cameron here to help with his kind and caring nature.

This is a really old property, that no doubt has carried other brand names. It is badly in need of upgrading, but would be better if torn down and replaced with a modern facility. The bed squeaked, the TV while a flat screen was an old model and not very clear, the bath towels were small (but not thin), abd the wifi was good as it was cat 5 wired. It is easy to find as it's right off I-12. There were a number of restaurants nearly, but even the McDonald's had only drive-through after dark (not the safest of areas). But then, if you are like us, we stayed here because it was all that was available in the range of our daily drive and one of the few that had a room available. It did beat sleeping in our car.

The rooms are comfortable, and relatively clean. The outside areas of the facility are well very dirty, and worn. Breakfast is VERY basic. The place is convenient to I-12, however, and it is pet friendly with enough area for your loved one to perform.

very hold hotel ,plus huge problem with security, mainly occupied by people that could be assimilate as gang members , you are scared to leave your car on the parking lot , the overall maintenance of hotel is poor in room old bathroom with several issue does not represent what bw usually offer , breakfast horrible precook eggs that taste like plastic and turkey bacon as well horrible what a joke to call that hot breakfast it is like an insult to offer that to your customers i would not serve that to my dog

Upon opening the door to our room, we were greeted with a swan on our bed made out of towels. Our king bed was comfortable, our room was clean, bathroom area was small. All rooms we're out door entry. Full breakfast, problem was turkey bacon over cooked to hard glass like crisp upon asking host, if she had any more bacon as this was burnt she said she would make some just for me. When she brought the bacon with a smile I was unhappy to find she had burnt more bacon just for me. All in all this is a nice clean safe place to sleep, just hope your not hungry in the morning. We would stay again. Serve desk was very nice at check in. But please please teach that lady how to cook.

Been staying at this location since 1990 on and off the staff are great and the nicest people and the place is always fresh and clean The gym is super the hot breakfast is great and Andrew at the desk is great also.

I have stayed here before and it is a clean comfortable place to stay. This stay my room was up and over the lobby. It was very quite, clean and a room I would ask for when I return. Breakfast wasn't any thing to get excited about but it was ok, the bacon was more like jerky, everything else was ok. Still a great place to stay even if I brought the wife.

Despite the sign being renovated and not being seen, I found it. From the check in until check out, I was pleasantly surprised at how comfortable my stay here was. Upon arrival, the ladies atthe front desk made me feel very welcome. They were very friendly and helpful. My room was a little small but comfortable for me. There was plenty of parking and the swimming pool out the back was the hidden treasure. The entire complex was clean and well signed. Breakfast was self serve and whilst the room was a little small, it was also well stocked and clean. The bed was comfortable which was important after a long drive. Check out was equally as easy and I would recommend this hotel to anyone looking for accommodation in this area.

Checked in after a 9 hour car ride. Checkin was sooo good with the desk person offering all sorts of help. Room was great and good value for the money. If I go back onto this route, I will stay here again

I requested early checkin on arrival and a ground floor room. Front desk was very accommodating. Very friendly and helpful. Great hotel, exceptionally clean and in a quiet location. Room was very comfortable. Best nights sleep on the road in a long time. Breakfast selection was great with fresh fruit, eggs, bacon, potato, cereal and fruit bowl amongst others. Great location and access in minutes to great area restaurants. I was so impressed I cancelled my stay at another hotel in Slidell and booked another three nights here. This is the kind of hotel I would let my wife stay in if she were traveling alone. I will be back if I am passing through the area again.

I have stayed a few times at this hotel and it always clean and quiet. Breakfast choices are just enough. Price is good. Bed was a little lumpy for me but I sleep on a tempurapedic so I am a little spoiled. I have paid for more expensive hotels and they are never as clean as these rooms. I really appreciate that. Andrew, front desk clerk, called a bit after my check in to ask if the room was good and if I needed anything. Thanks for another great stay.

I always stay at this location when I am in town. It has everything you want/need. The staff is always nice, rooms are clean and comfortable. The beds are very comfortable. I sleep very well when I stay here and it's close to everything. The breakfast is also excellent.

The room next to my room was smoking and we had an adjoining door,which made it even worse.We complained to the motel manager,but the issue continued til we checked out.Now our luggage smells like tobacco smoke. I was not happy and may not stay here again.

Me and my family were completely satisfied with all aspects of the staying here. ghjkjkl;'adhkl'afdhkl'sbj;c;sadc'lsdkhsdjkl'bhc.kjbsdd/;jbdc;kjbgdsdc.hjvsca/;ljksdbh;kjbvsca.kjbsca/lknsdca/ljbsv.khsc/jkl bsda/kl;jdc;kgh;kjbgsdal/khsclkhsda/;jklgsda;kjgsdc;kjgsca;kjgsadc;kjg

I stayed at this hotel for one night and had a good experience. Rate was competitive, room was comfortable, staff was efficient and helpful. Breakfast was ok but not enough tables for everyone to sit. I would stay there again.

We had to stay here in a pinch one night as it's one of the few places in the area that accepts pets. It's a decent budget hotel, and the pet rooms are on the first floor, which is nice. The room was clean, and good sized. The main complaint would be the renovation didn't get rid of the popcorn ceiling, which is very noticeable since they are only about 8 feet high. Noise level was OK as we were near the back. If you need a place that accepts pets, this one is pretty good.

Very pleasant and comfortable place to stay when away from home! The desk clerk was exceptional and welcoming, she told us where everything was located in and around the hotel. She even made sure we knew the Wifi password and about their breakfast in the morning!

This is a good hotel for the price. We stayed in the suite, which had just been updated and was roomy and comfortable. Friendly staff. Breakfast was fine, though dining room is very small. The entire hotel had a funny smell when we were there. Perhaps partially from construction going on but smoking area right outside door didn't help. Pool is a walk across the parking lot, which we didn't use due to being early spring. Would stay again if the price difference was significant but not first choice in town.

Best Western's been my go-to both before and since retirement, all over the country and even Paris (France) once. My ONLY complaint: I really hate the way your pillows are jammed into cases so they form small lumpy uncomfortable little squares that are diagonally lined up like dominoes at the head of the bed. And why waste housekeepers' time, folding linens into swans? (Otherwise, bedding is always good.) Rarely any other dissatisfaction.

This hotel had everything we needed. The employees were very friendly and helpful. The breakfast area had every thing you wanted which included chocolate chip waffles. Very pet friendly and close to the interstate and all the restaurants and fast food places. Walmart within two blocks

We stop here 1-2 times yearly on road trips. We know it's not the most modern, but it's comfortable, the staff are friendly & efficient, and the beds are comfortable. After 9-12 hours on the road, it's not about amenities for us, just a CLEAN room, a good night's sleep, a bath, and good WiFi to stay updated when we stop. Restaurants are nearby. In room Refrig w/freezer compartment is a plus. Quiet location...

I really thought the upgrades would be better since this is an old motel Bed was so uncomfortable ..light blanket thin as the sheets with no extra covers .. Room smelled and I really think it came from the air conditioner .. New carpet and walls repair needed The lobby was ver nice but I would rather have more room improvements No enough towels in room and doing animals with the towels was not impressive ..put extra towels in room .. I did not like having to put a 20.00 deposit for room on my credit card ..why not just charge me at the time instead of putting a pending charge on my card

Even though it was older and had outside corridors, the service and internet speed made up for it. Housekeeping and the management more than made up for the worse hotels we stayed at — they were very considerate to our situation with the Service Animal, and the general manager personally made sure our stay was excellent. The pool is outside in the back, but was very clean and wasn't crowded. The only downside was some kids running around yelling at 1am, but a call to the front desk ended that. I would recommend this to anyone travelling.

This is a very good, clean, accommodating motel. Its not the Ritz, so I'm not reviewing like it was. Room was decent and tidy. Staff was friendly and attentive. Parking lot was well-lit. I saw security patrolling. If you need to pull-in and rest, then you could do much worse.

We just stayed one night but the staff was friendly and accommodating. When we arrived early they checked us in and then called when room was ready. Pet friendly and provided dog bed and bowls. Very sweet touch! Very convenient location and also enjoyed a dip in the pool.

Spent 3 days. This hotel was ok, nothing great. Room was musty, If there was availability at another hotel we would of changed. Beds were not comfortable. Seemed like this hotel was more for construction workers on jobs or people passing through for 1 night.

nice place to stay with great access to local amenities and New Orleans across the lake. Just far enough out to be away from the busy city center. Staff is very pleasant and rooms were very clean and bedding was nice as well. Bathrooms are very very small. Much smaller than most I've stayed in.

The staff at the Best Western North Ridge in Covington was very helpful. The facilities were very clean. I look look forward to returning there in the near future and I had a splendid vacation. The food in the area was fantastic as were the people.

The staff is friendly, the beds comfortable, the access to I-12 very convenient. We were there visiting relatives and enjoyed the close proximity to New Orleans and Lake Pont.... The area, this time of year was quite pretty with blooming flowers and trees. Nice place to stay traveling east or west through Louisiana.

This was our first stay at a Best Western and we were very pleased with everything. The staff was very pleasant and helpful. The breakfast was adequate and presented in a very attractive manner. Checking in and out went fast. I will be staying in another Best Western Hotel this summer.

love the old way, no formal entrance, and pull up to to your back door and unload. great service and staff, personality fabulous clean room good access to ice, exercise room etc breakfast short of my expections.

The staff was so friendly and everyone always smiling. The hotel, inside and out has to be the cleanest I have ever been to. The rooms were very spacious and the beds were super comfortable. I highly recommend this hotel.

I have stayed at hundreds of different hotels...never Ritz-Carlton...but very, very nice ones (and bad ones as well.) Never have I walked into a hotel room where the presentation was so welcoming, I felt like I was on an exclusive cruise. Kudos to housekeeping, management and the front desk staff.

I was not expecting such great service and friendly staff. The breakfast was more than we expected .We usually don't eat hotel breakfast. We were expecting stale muffins and burnt coffee. They really go out of their way here to please customers

room in excellent condition, very cool upon my arrival, clean, 2 lge comfy queen beds, it has everything I needed except a kitchen unit; excellent staff, great location ... lot of eating places nearby; very accommodating service; just didn't have a kitchenette which would have been super! Overall, my experience was great ... I'm headed back to this same location next month!

1st time and last at Best Western....it was a pet room which had an odor, air cond. barely worked in April, sink stopper didn't work for shaving, sink and toilet were extremely low height I guess for wheelchairs but very uncomfortable for most, pillows not good bring your own, noisy stompers above us, lots of construction workers during the week, then lots of blacks and loud rap music on the weekend in the parking lot.......NOT a good place for us!!

The room was neatly decorated and clean. There was a wet spot on the floor in front of the bathroom that was a little strange. I am not sure if the ceiling was leaking or if something was spit and not clean up very well. It was SOAKING WET! Also, My biggest problem was the bed it's self. The pillows were great and the bed cover was fine. However, the mattress needed to be replaced. It was HORRIBLE! I got absolutely no sleep during my stay. It was all springs. If you sat down to hard it felt like you were going to bounce of the bed. There was no cushioning on top of the mattress either. Like you could feel every spring and hear every spring. If the bed would have been of better quality it would have been a completely different experience. The room was clean and there were personal touches from the staff to complement the room. But the most important feature, the bed, was terrible.

Sometimes, a hotel is ho-hum. This one is a hoped for clean, airy, and convenient. The aspect setting it apart is the people! Very courteous and helpful. Made my wife and I feel at home. The landscaping added a nice touch, too.

While this Inn will not WOW you the staff is amazing and breakfast is as good as you would anticipate at even the nicest of Best Westerns. The rooms are standard, but very clean and comfortable. If you are in the area it is well worth the price.

A few weeks ago, I stayed in the Best Western in Covington, Louisiana. I have to say that I was both pleasantly surprised & pleased from the moment I walked up to the check-in desk. The young man who waited on me was very helpful, courteous, & nice. I asked for a room close to the office since I was traveling alone & he immediately determined which room I needed to be in. When I unlocked the door to my room, I was amazed at how clean it was and was greeted with a "Towel Animal" on my bed just as if I were on a cruise. Certainly wasn't expecting that cute little surprise. The bed was comfortable & everything I needed was already provided in the room. The next morning, I was treated to a delicious, hot breakfast. I would advise anyone traveling near this area to obtain a room here.

Front office staff provides quality customer service through their helpful and friendly personalities. Breakfast was pleasant and of quality that you would look for at Best Western. Beds are a uncomfortable and rooms could stand to be a little cleaner. Overall our stay rates a solid B.

I stayed here for a week after losing my home to the flooding in the area. The staff went above and beyond to make our stay comfortable. Mr.Walter made a huge impact on us and our kids. After being cooped up he brought us an old sheet so the kids could Picnic and get out the room. I highly recommend this place to anyone wanting to feel at home.

I felt very safe and comfortable in their care. I will always pick that Best Western if we decide to stay in that area again. They let us switch rooms when I found out we only had a single bed room. We got one with two queens, which was a lot better for me , my daughter and my friend and her daughter.

keep a eye on charges to your card. room was good value was ok, after extra charges reversed. breakfast was good, breakfast staff was very good. Cleaning staff were very good....workout center look good, did not use it.....

We had a small dog with us on this business trip. When you get a designated "pet" room you expect a Pet Room. This was the cleanest Best Western room we have ever been in. Ok breakfast. Was very convenient to interstate12. Was close to many good restaurants including Acme Oyster House which is as good as the one on the other side of the lake in New Orleans. This is a great hotel for this part of Louisiana.

I stayed here from the 13th to the 15th and everything was great. The room was clean, everything looked great. Desk help was fantastic. Mini breakfast was just enough to wake up and grab a bite and go. Close to many things. Will def book here every time I visit.

We stayed here for three nights and were very pleased with our room and location. They are pet friendly with dog beds and treats! I would recommend this hotel and would stay here again. We had a good breakfast in the mornings and never heard any housekeeping before we were up. Very friendly staff will help you with about anything you need!

I have stayed here several times in the last few months. Pamela at the front desk is always exceptional, as are Yessica and Marisela in House Keeping. Lisa does an excellent job with breakfast. And Walter keeps things running smoothly in maintenance. All-in-all, I love staying here. It is a good retreat from home and their WiFi is outstanding. Plus they provide Community Coffee. If ever you are in Covington and need a place to stay, I think you will enjoy BestWestern NorthPark Inn.

I booked this hotel thru 3rd party website and price was great for the quality I got in this hotel. Professional staff , clean and functioning amenities ,good breakfast making you leave the hotel with a smile. I would recommend to a friend

We are struck by the friendliness, and support we experienced during our stay here. We arrived during a storm looking for shelter and found a most agreeable, updated room with a wonderful fine dining restaurant next door. After a comfortable night, upon leaving, our camper hit the porte-cochere at the entrance to the motel destroying our AC unit, The manager (Sandlip Chauhan) was very helpful. Mr. Chauhan is an excellent manager with a very good team. He helped us find an RV repair centers and gave us a room to stay while collecting ourselves and make arrangements to resolve our camper issue. He also had a couple of his maintenance staff help us. Walter, the maintenance supervisor, helped get the damaged AC unit off the camper so we could travel safely and Mac was helpful with ladder and cleaning up the mess. The staff at the desk were also extremely accommodating. Thank you to all for your kindness and assistance. You were wonderful. Truly Good Samaritans to travelers.

Pamela was working the night of our drive through LA. Due to rain and very old windshield wipers, we decided to stop earlier in the night! Traveling with a large dog is difficult to find accommodations so last minute. After calling four different hotels near the area, I was told that not many hotels are pet friendly! One last attempt, I called Best Western Northpark Inn, a delightful voice answered and was more than happy to help! We got a snazzy pet friendly room, that even came with a doggie bed!! Ample room in the rear of the hotel for pets to potty, WITH GRASS! (most hotels we stayed in throughout our week travels didn't have as nice as a pet area, let alone offer clean up bags!) We booked two different stays at another Best Western in a different state a few night previous. Pamela was the only one to make us aware of the Best Western Rewards!!! Earning 10 points for every dollar spent is a pretty cool incentive and selling point if you ask me!! Very pleased with our stay at Northpark Best Western!

Stopped in for a night and Andrew Sandoz at the front desk was sunshine to see. He was welcoming, friendly, joking, everything we needed right then and he seemed to know this. The rooms were clean, quiet, very comfortable. We would certainly stay here again.

Andrew (I think I'm remembering his name) at the front desk was very helpful, courteous and efficient and had gorgeous hair! The woman running the breakfast buffet was kind and did a lovely job keeping it tidy and well-provided. The room was very clean - my nearly-2-year-old was all over every thing and I never hesitated b/c it was all so clean. Likewise, it was very quiet. The breakfast was a generous spread with good proteins, breads, cereal and oatmeal, fruit, juice and coffee.

Stopped in Covington on a road trip and stayed here. Russell who was working the front desk was so helpful and polite. The two gentlemen working the front desk in the morning were also very helpful. Breaffast was nice. Rooms were extremely clean and modern.

Me and my three friends had the most amazing stay here at Best Western. Not once did we wait more then 5 minutes for anything. The rooms were heavenly, and beautiful. The front desk Sanddid was just helpful. Love the chats we have with him. Not to mention the food runner Kerry she was fabulous! Wonderful morning chats with her and was considerate about if we wanted anything left before she took it away. Finally, our housekeeper was adorablly kind. She filled our requests to a T. I will deffinately come back here again with my friends.

Hotel was very nice, beds were comfortable and staff was great and friendly. Breakfast was okay. Only had an issue with the bill, they charged something to my card that they did not disclose to me about.

I have stayed at many levels of hotels in terms of star ranking and quality. The Best Western-Northpark Inn was simply solid in every category. The rooms are clean, the cleaning staff takes great pride in their work, the continental breakfast was well stocked, clean and attended by a very hard working lady making sure all of the food bins stayed full and functioning. The front desk was extremely helpful no matter who was working it. So although it is not a luxury hotel, every aspect of this hotel was rock solid! A solid value and convenient to New Orleans (about 45 minutes drive).

We booked this room online and paid for it. When we got there, they said that we were suppose to be there the previous night and we were charged for that night. We also had to pay for the night we actually paid, so it ended up costing us $250 for one nights stay. We also got a pet room and there was a very weird smell in it. We always have a pet room and have never had a problem with smell before. The rooms also open to the parking lot which I don't care for. I won't be staying here again.

It is a good hotel with great location and nice staff. It features a comfortable bed with a decent room and very good cleaning staff. There are many very good restaurants very cklose by which range from moderate to posh pricing.

Stayed here 3 nights visiting family. Hotel management knows how to pick qualified staff! Some of the best..ever. Friendly check-in, friendly housekeeping, friendly in breakfast area (that Lisa is amazing!!). Clean room! Convenient location!

Room rate was about $4 per night more than lesser tier motels in the area, but the stay is worth it for the expanded offerings on the breakfast alone, including several hot breakfast choices. Room was well-appointed and comfortable. Housekeeping service was commendable.

We love the hotel, the room, and also want to mention the staff who are excellent! They are friendly, helpful and if you need anything at all they are there for the guests. Pamela who checked us in made us feel at home and the next morning Lisa had a wonderful breakfast ready and just made everyone feel welcome. Also I don't know the name of the staff who cleaned our room but they are the best it was immaculate. We have racehorses and travel a lot and this was absolutely the most friendly and clean hotel and for the price better than the Hilton. Give this one a try! Thank you John and Melissa Cato Montgomery AL

I've stayed for a few weeks at a time the last few months, and it has been an excellent experience. Pam at the front rest has been wonderful,very helpful, with a bright refreshing smile. Walter and excellent maintenance man keeps everything running smooth, and is johnny on the spot,when it's not. The cleaning ladies ,Kendra,Dunia,Yessica,Marisela,and Gloria are amazing.They've been very helpful and keep everything in perfect order.

My mom now lives with my brother. She well be 92 years young on January 2. Had a great time seeing all of them. Went to New Orleans with my wife for her first time, my 6th. Just as I remember so mush fun.

We come here once a year for 15 years to work and never have any unexpected problems...pretty motel and beautiful staff...so nice to rely on something that is so reliable. Thank you for maintaining such a nice motel

I want to tell you that Pamela who checked us in Thursday night and handled the cooking on Saturday and Sunday was exceptional. She is very pleasant and always had a smile. She constantly was asking if you needed anything. We will be back and I certainly hope she is still with you. In fact, she is an asset to your company. Tiane Bryan

Great Hotel, one of only a couple in the area that allow pets. Room very clean, beds comfortable and good location. Staff great even those that works on Thanksgiving day. Breakfast was good but did get boring after a couple of days.

Very good service, clean rooms, and the greatest free breakfast-I could not believe the variety of food-It was hot and fresh; bacon, eggs, sausage, biscuits, sausage gravy. cereal, waffles, toast, yogurt, muffins, and more,

Hotel is clean and well maintained. Rooms and carpets are clean and neat. Beds are very comfortable. The thing that stood out most was that the hotel even cleans the remote controls for the TVs. (most hotels don't do that). Was very impressed. The staff is very kind and helpful, and are willing to satisfy any of your needs.

Room was on the top floor. Everything was as I expected per other reviews. Breakfast was adequate and typical for this type of motel. The 2 things that stood out to me were the cleanliness of the property and the concern, knowledge, and friendliness of ALL of the staff. They made me feel welcome and I could tell they took pride in providing good customer service....The only thing that didn't meet my or exceed expectations was the comfort level of the bed. We had a single queen upstairs. The mattress was in need of replacement. I didn't complain because the excellence of everything else overshadowed that. I would stay here again and for the money...I would find it hard to beat as a choice in the Covington area!!

We have stayed the Best Western a couple of times now over the past 4 years. Clean room, super nice staff, a comfy bed, and wifi that will stay connected. All the things that we need when we are staying at a hotel for business.

I spend a lot of time in motels from Texas to Georgia the breakfast served here was the best. Lisa was very nice and made the experience even better. would like all the Best Westerns serve this type of breakfast everywhere

The staff is awesome. I will have to give a shout out to Bernetta. That woman is worth her weight in gold. :) I love the location of this hotel. I had 3 events on 1 day in another city, but I am very comfortable at this hotel and I am willing to pay a little extra gas just to stay here. There are plenty of restaurants, stores, banks, venues, attractions, etc. close by, always something going on. My daughter and I were very comfortable and had a great time. I also met some awesome people. I just wish I had gotten their info :) Lisa Schneider

Great stay here at Best Western in Covington, LA, all around. Helpful staff. Great customer service, clean room, comfortable bed, and a home away from home. Joe, the maintenance man, introduced himself to me and asked if he could do anything to help me with my stay. I'm driving cross-country for a new job and was interested in learning about the area. He told me all about Covington and cities on my route, interesting places to see, was very friendly, welcoming, and helped me with directions. Two thumbs up!

Kudos to Jessica who greeted us with a Welcome note and 2 swans made from the room towels on the king bed. The cleanliness of the room was uncanny! No dust anywhere!! Yes, I ran my finger across the top of the headboard, behind the tv and the windowsill! I had to. The bathroom, shower and commode.. clean! All room ammenaties were stocked and the refrigerator and microwave were clean and in perfect running order. The room was immaculate. Kudos to Lisa for keeping the excellent breakfast bar, clean, hot and plentiful! If this is your choice for an overnight stay, you won't be disappointed!

Andrew at check-in, was very friendly, and had the information we asked about on a handy area map. Sandip, was the most friendly and welcoming manager, I personally every encountered. Meeting the Housekeeping Supv., Kendra, was wonderful, a sweetheart, eager to fulfill any needs. Then there was Brennetta, the beautiful soul of this woman, was so refreshing, in the hotel world. Her breakfast bar, was full of delightful treats, and it was clean, and inviting. On the morning of our departure, we received the most warm and heartful goodbyes, with HUGS! A wonderful place to stay.

This hotel and staff are some of the best I've ever seen. They are friendly and go way beyond the expected to make your stay perfect. The rooms are great, food good, staff super. I'll definitely be be back soon.

Friendly, Clean, Price is right. We arrived Late and left early. Ate in the hotel. Breakfast food was OK, Fresh fruit and sweets are great. Eggs, and meats are eatable at best. Nothing more to say. We travel a lot and we like Best Western the best.

I was very pleased with my stay here. The beds were comfortable and the rooms were clean. I enjoyed breakfast as well even though the lady Pam stepped out for a cigarette break which was very unpleasant to watch. Afterwards, she returned back to prepare breakfast. I was amazed at the front desk lady Dominique. She made us feel welcomed and also kept hot fresh coffee out. Overall, I enjoyed my stay and will definitely return.

We spent four nights. It's a decent place. People are friendly, pool is nice, breakfast is decent and the lady in charge of it is super-friendly. Location was good. That said, the only place I've ever stayed with thinner walls was a Motel 6 about 25 years ago. Could not get over being able to hear our neighbors' TV clearly -- on either side of us, and well past midnight. I don't think they were blasting the sound. I really think the walls are paper-thin. The pillows were numerous, polyester, lumpy, and oddly square. No problem for me as I travel with a pillow. Bed was very comfy, however. Lots of parking available. Overall, a decent place, but the noise level means we won't return.

This hotel is the absolute best in the area. Special thanks to Dominique, Blaze and Pamela for making our stay very enjoyable . Thanks to Brennetta for lovely breakfast every morning, and to Walter for a great job maintaining the hotel grounds

Andrew was a terrific check in and check out person, friendly and sincere. First rate, definitely management material. The breakfast was good, and the staff their very helpful, too. This was a great value for a moderately priced hotel. The pool was spotless, too.

I love this hotel. It is as comfortable as being home. It has all the comforts of home. The location is perfect....close to everything. I stay at this hotel/location every time I am in this part of Louisiana. The beds are comfortable. They provide good complimentary toiletries. There is an iron, ironing board, microwave, refrigerator, hair dryer and coffee pot in every room. All the amenities I normally look for. No need to look any where else. They even have an excess of power outlets! Most hotels don't have enough of them. I wouldn't stay anywhere else.

This hotel is very clean and well kept. The night desk person Liz was very help with our stay. Brendatte is the breakfast buffet cook and she does an excellent job. Walter did a quick look at our bed when my sister jokingly said it was too hard. It was a great stay

BYOP (bring your own pillow) - neither the bed or pillows at this hotel were comfortable. There was one light that didn't work, but I never did sleep well no matter what I tried - pillows were "small" and numerous but no one combo felt comfortable.