BEST WESTERN The Westerly Hotel,  Courtenay

4.0/5  - based on 566 guest reviews.
1590 Cliffe Avenue, V9N 2K4, Courtenay, Canada - See map
+1 250 338 7741 +1 250 338 5442

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Game room
    Game room
  • Indoor pool
    Indoor pool
  • Restaurant
    Restaurant
  • Sauna
    Sauna
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
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Located in the heart of Comox Valley, this full-service Courtenay, British Columbia hotel offers premier event facilities near world-class skiing and golf. Guests at the Best Western® The Westerly Hotel enjoy exceptional customer service, renovated guest rooms and convenient access to a variety of attractions in British Columbia's Comox Valley. This pet-friendly Courtenay hotel offers luxurious guest rooms featuring 37-inch flat-screen televisions, complimentary wireless high-speed Internet access and walk-in showers. Additional hotel amenities include on-site dining, a game room, ski storage room, indoor swimming pool, hot tub and fitness center. We also offer among the best meeting and event facilities in Comox Valley. This centrally located Courtenay hotel makes it easy to experience all that Vancouver Island's Comox Valley has to offer. Spend the day on a guided culinary tour or create your own by visiting local farms, vineyards and fishing docks - the Comox Valley Farmer's Market is a must-see. Guests staying at this British Columbia hotel will also enjoy local events like the Filberg Festival, Nautical Days, Vancouver Island Music Festival and the Snow to Surf Relay Race. Comox Valley is a cultural hotbed featuring local artisans, the Courtenay Museum, Oceanside K'omoks First Nations Community & Gallery, the Filberg Heritage Lodge, Comox Air Force Museum, boat wrecks in Royston and the Cumberland Heritage Village Museum. Outdoor adventurers enjoy golfing, skiing, kayaking, scuba diving, hiking, sailing, salmon fishing, mountain biking, beachcombing and more. And just minutes from the hotel are Mt. Washington Ski Resort, Strathcona Provincial Park, Comox Harbour and Crown Isle Golf Resort. Ask about our seasonal Comox Valley ski and golf packages. Best Western® The Westerly Hotel is proud to offer superior customer service. Make a reservation today!

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Room 1

Guest reviews


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based on 566 guest reviews
Certificate of Excellence
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
225
Verygood
 
199
Medium
 
96
Poor
 
31
Horrible
 
15
Business Business 159
Couples Couples 165
Family Family 141
Friends getaway Friends getaway 36
Solo travel Solo travel 37
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN The Westerly Hotel,Courtenay
  • 2
    « Not a 4 star »

    I don't know how sites have this hotel as 4 star. As soon as you walk in the front door you are hit with an old smell. Room was OK and clean. Luke warm water for bath. Great comfy bed. The biggest issue was party people above, laughing , jumping , singing. Called front desk at 4 am and they said they would check it out. Could not see anything was done as it continued. Noise in the hall, opened the door to see a girl getting ice from machine at 5 am . She turned and ran down the hall. The ice machine is very loud. Tired of all this and just packed up and left a 6 am. Would have rated 1 star but had to give 2 just to say the room was clean. I bid for a 3 star on priceline and was " upgraded" to this 4 star. The Kingfisher Resort is listed as 3 star.The old House Hotel a 2 star. What an unbelievable injustice of star ratings. This hotel comes no where the quality of the Kingfisher or Old House. I can't see how this hotel can be judged better than those two. In a previous response from Management says they have no control over Priceline star rating. I would think management should care to try to change it so they do not keep getting negative reviews. You should care about being rated too high and not being able to meet customers expectations of a 4 star rating. The rating is definately out of wack for this party hotel. Please spend some time and get your rating changed. Stay here if you don't care about peace and quiet. This is a 2 Star at best and by the way, we did not get a cheap deal. Paid a price that should have justified the front desk staff to do something about party people.

    5
    « Great staff! »

    The staff are all very friendly and willing to go the extra mile. I have been regularly staying in this hotel over the past 2 years and every stay is a wonderful. Room is alway clean and beds are comfortable. Great sleep every night

    4
    « Nice stay »

    Would stay again. Good breakfast coupons, takes $7 dollars off any purchase. Good internet connection. Comfortable bed. Clean and spacious room. Fast check-in and check-out. Thank you for the upgrade. It was a very nice stay!!!

    5
    « Awesome Service!! »

    I'm a pilot with a local airline and I stay at the Best Western in Courtenay about once a week. It's practically my second home. This is by far the the best hotel I stay at for work. The service is amazing. Tyler at the front desk is always helpful and makes me feel at home. Try the canoe burger on trivia night at the flying canoe. Cadance is our server nearly every night. She's the best. Awesome atmosphere, cool west coast vibe, good food and great beer. I highly recommend this hotel.

    2
    « The Cootie inn »

    Do you ever feel when you walk into a hotel that although at first glance it might be ok , in reality you might get cooties? I call that the "cootie factor" and this place has it. It was obviously built in the late ' 70s by the still present globe light fixtures, ancient elevator, painted wooden doors, popcorn ceilings etc. The halls have never been renovated just painted again and again and it shows. The smell is also a dead give away. The exterior is quirky, awkward , difficult to get around and just plain dark, The ramp to the lower parking is terrible and as other reviewers said there is no secure parking and I did NOT feel safe parking and going into the back of the hotel at night alone. The lobby was somewhat "updated" but check in was slow as phone calls take priority over real live guests. Wifi was ok but slow and I could not get on as the wifi code the gave was too long to fit into the code box on the log in page. I was at the back of the hotel which they seem to think is premium but the noise from the traffic on the metal bridge goes 24 hours and sounds rather ghostly. There was also a pump going outside and yahoos outside yelling. The guy in the next room kept blowing his noise and honking- his wife turned the tv up to mask it- oooohhh my..... The hotel layout is weird and convoluted. The restaurant and pub were empty. The carpets were from the '90s. To be fair the room was better than the common areas I enjoyed the lamps- my aunt had those back in '84 and the furniture was from the same era. But, the room was clean enough. Cheap toiletries. There was a flat screen tv bust most channels other than the basics were not available. The bed was comfortable One thing when reading past reviews is the manger's inability to see what people are saying. One person said the food was ok and he replied he was "glad it was to their liking" what? Or when they complained about a filthy balcony they were to next time report it and it will be cleaned. It SHOULD have already been cleaned. You should have to waste your time in a hotel reporting things and waiting for correction. I do not understand the people who seem to like this place. I for one am not a fan.

    5
    « Great Stay, Great Value »

    Whether you are staying at the hotel or another, or living in the Comox Valley: I definitely recommend trying the dinner buffet. It's a great value, and the food and service are really good. We especially loved the mussels.

    5
    « Western at it's Best »

    We went to the central Vancouver Island for a week long retreat and the Westerly was our base. We staid in the new mountain side wing and it was a worthwhile upgrade. Newer, quiet and well appointed, definitely a Plus. The meal vouchers more than made up for the lack of a free breakfast... you could spend them any time in any of the three eating areas. Staff was good and great in the dining room and pub. We would definitely stay here again.

    5
    « Best Western, Courtenay »

    Rooms are very large, more pillows than needed. Our room was very quiet. Rain against the windows didn't affect sleep.Terrific service in the dining room for all our meals, as we ate all our meals there except once. Had a fridge for evening snacks. Excellent service by all members of staff.

    2
    « Priceline bamboozle! »

    Disappointing! I booked this hotel for a one night stay through Priceline's "Express Deal" as a 4-star hotel. I have been to Courtenay many times and I was only aware of 1 hotel in town that would come close to a 4-star score....... I was not expecting this hotel to be revealed as the secret "4-star" facility. This hotel is 2.5-star from my experiemce. Staff is awesome and they're being put in a difficult situation with this ridiculous rating. Good job staff!!

    5
    « Excellent »

    A huge shout out and thank you to Michelle, who managed to accommodate 19 students and 2 chaperones, who were unexpectedly stranded in Comox when their flight was cancelled at the last minute and on a long weekend too. Great service and a great stay.

  • 4
    « WONDERFUL staff »

    The main hotel is a little "dated". Fitness Room/Pool is buried in an odd place and tricky to find. That said, I had a great experience here overall. Staff was friendly, attentive, and went "above and beyond" multiple times. Hotel Restaurant was only so-so for food but the onsite pub has great food, including hand-thrown pizza baked in a wood-fired oven.

    5
    « GREAT PLACE TO STAY. »

    We were very pleased with the room ,it was very clean and smelled nice.The bed was very comfortable.The Hotel is located near Vancouver without all the city noises and traffic.The staff were all pleasant and helpful.Breakfast was very good,

    5
    « Business Overnighter with my Wife »

    The front desk was eager to get us the best rate and room for our money. My wife left her special pillow in the room when we left and the hotel had neatly packaged and tagged it for her to go back and pick it up.

    3
    « Short term ok »

    Spent 4 nights here for a conference, place looks it's age. What I don't like is hearing neighbours, especially foosteps that go on forever above you. Pool is not huge but ok. Room was ok but parking was hard to find.

    3
    « Loss of perks »

    For the 4th time we have stayed here & the first time I booked through Expedia, I have found out that by booking through Expedia this hotel does not honour their rewards program, offer their food discount voucher & would have discounted the Expedia rate if we had booked through the hotel directly, a $50.00 lesson learned!

    3
    « horrible wifi »

    location decent, pub decent. front desk and staff very nice. Its not a bad property. But the wifi is overwhelmingly horrible. Am here for the MISA conference & cannot maintain a connection. As i tried to write the review it dropped several times and time of day doesnt matter. Am in a room in the 230 block & its horrible. Dial up is actually better. Until the wifi gets resolved its not a good choice for bus travel

    3
    « Limited ammenities »

    Pool was great ammenities in the room poor, great location. The restauant was overpriced. If your only going to be in a central location near stores, this place would be great. The staff was very nice and the lobby /bar was in the building.

    5
    « Excellent!! »

    Great place to stay. We were upgraded to the newer building and the rooms are clean fresh and modern. Couldn't hear the traffic either. Staff were very competent and let us check in early too. Would def stay there again

    4
    « Tale of two hotels »

    So the story here is they have a new building out front that they show in there pictures. But the majority of there rooms are in the back in the older building. If you want a room like the pictures then your looking at the more expensive room type The new building is great the old one not so nice. So keep that in mind. Also for whatever reason they choose to do a breakdown of what you charge to your room. Line by line. So there's no way to charge liquor without your company seeing it. This is kinda dumb as most other hotels that just show a room charge of $43.56 (shark club at sandman as an example) So if you have a LOA and want to have some beers with dinner this hotel is a poor choice.

    4
    « Good room and value »

    A decent hotel in a good location. Our room was clean and quiet. Limited local information for dining and staff a little aloof. Wifi was fast though so we were able to get the lay of the land pretty quickly. We will stay here again as they allowed us to have our 2 dogs with us in our room.

  • 5
    « Best Western comes thru again! »

    I always expect a nice hotel when I book a Best Western and this one is no exception. We stayed in the new wing, very clean and modern. Beds are very comfy! There is a pub in the hotel which is across the way from the new wing, handy! If you are looking for a nice clean and comfortable place to stay, this is it. Also, would like to compliment Thomas at reception, very professional and helpful, thanks!

    4
    « Great location and friendly staff at hotel in Courtenay, B.C. »

    This Best Western is located beside the river walk along the Puntledge River in downtown Courtenay. The hotel has a pool and fitness facilities, but we preferred joining townspeople in walking and biking the river walk. We only had to cross the hotel's parking lot to reach it. Our room was located in the older part of the hotel--convenient for reaching the lobby, dining room and pub, but probably not as well soundproofed as newer sections. On our second night it sounded as if some hiker with heavy boots kept tromping around the room above. The hotel staff at the registration desk was friendly and helpful as was the bartender/waitress at the hotel's Flying Canoe West Coast Pub.

    4
    « SOLID CHOICE IN COURTENAY »

    Pleasant one night stay at this popular hotel. Good sized room, good bedding and with all the bits and pieces needed for a good overnight stay. Kudos for an excellent breakfast buffet included in the price and with top notch wait staff as a real bonus. Only complaint was the worlds lowest toilet. I don't know where they found these things it sure would be nice if they invested in something about 12 inches taller.

    4
    « Yearly soiree »

    I stay once a year at this hotel and have always had a great stay. The front desk staff is accommodating, you have a pub a billiards room, restaurants, work out room and a pool all under one roof. It's central location to shopping and restaurants is very convenient.

    3
    « Hotel is tired and needs updating »

    Pool and fitness room were closed for maintenance. Ice machine was broken. No Airport transportation provided, taxi may, or may no,t be available for early morning flights. Breakfast is not available for early morning flights; although a coffee pot is available in the lobby.

    4
    « great stay in courtenay! »

    we had a terrific stay at the westerly in courtenay, the staff and location were terrific, there were many great amenities, and the location is close to great food, beverages, and outdoor adventures. we will for sure stay again when we are in the comox valley!

    5
    « Great Location »

    Excellent location central. Staff very helpful, brew pub adjoining hotel. Would definitely stay here again. The front desk person recommended a few restaurants, two which we tried and they were exactly as he described. Try the Black Finn Restaurant overlooking the harbor in Comox which is 10 minutes away from the hotel.

    3
    « Great front and restaurant staff, fairly good rooms »

    We found the staff at this facility to be committed and friendly with the exception of perhaps a chambermaid who forgot to clean our room on day 3 of a 4 day stay. The room we were in was a little tight because of the king sized bed. It lacked adequate storage space outside of the closet. The furniture and appliances were modern and in good shape, but the pillows seemed in need of replacement. The view from our room on the second floor of the rear annex was quiet and had a view of the parking lot. Relatives had other rooms at the back of this building which overlooked the river to the east and were a little noisy at times due to traffic on a nearby bridge. As has been stated elsewhere the common areas of this hotel are getting a bit tired, but they are clean. Food vouchers were issued on check in which we could have used at any of the restaurants in the facility....we used them only for the buffet breakfast which was varied and good (especially on Sunday). The senior waitress in this eatery was really friendly and genuine. The front desk staff attended to all of our concerns and went out of their way to attend to the special needs of our four room group.

    5
    « Perfect Location ... »

    Stayed here on August/2016 Long weekend .. The check in was smooth as well checking out .. Courteous staff and very accommodating when i needed information .. Hotel has a restaurant, with a discount coupon for staying there .. there is a bar, lounge , a liquor/beeer store next door, a bar and restaurant also next door .. great location for starting ones vacation .. I plan to stay again ..

    4
    « Good hotel, central location. Decent brekkie buffet. »

    Stayed here two nights and have no complaints. The rooms are clean and the beds are comfy. Lots of parking, Good soundproofing, we stayed in a room near an elevator and yet couldn't hear much noise from the hallway. We had the breakfast buffet, which was a reasonable price. There was a good selection of food including make-your-own waffles. All the hot food was fresh and tender; no leather bacon, no rubber sausages and no mealy scrambled eggs. With a brewpub on premises and a restaurant across the parking lot, this place has all you need for your evening entertainment. We'll be back!

  • 5
    « Excellent dinner suggestion. »

    Thank goodness the fellow who checked us in suggested a local restaurant within walking distance for an outstanding meal.. and a candle! We wondered if a pet had been in our room. Since pets could stay anywhere in the hotel.

    4
    « Clean Rooms »

    The room was really clean and comfortable. I especially liked the TV remote being in a 'sanitized' bag. Being a germaphobe, I definitely appreciated that extra touch. The bathroom amenities could have been nicer but bathroom large and clean. An outside patio/restaurant would have been great. Well, there is one but it faces the parking lot.

    1
    « Terrible »

    The room decor was very dated, but inside the room was clean enough. Smelled old. the extremely small balcony was very very dirty. There were bugs and spider webs all over the place. It had not been kept up at all. Could not even stand on the balcony as spiders were crawling beside above and on the chairs, etc. Very disappointed. Breakfast buffet was OK but tasted like the bacon had been deep fried in week old oil. The only thing that was good here was their lounge had very friendly service.

    3
    « Best in town, but ... »

    We recently stayed at this Best Western for 1 night. The staff were very attentive upon check-in and followed up quickly after we were in our room. We were offered an upgrade to a "river view" room without an increase of our prebooked room rate. The river view rooms are nice and are at the back of the hotel. Unfortunately, they face the main highway, and steel decked bridge, leading in & out of town. Vehicles travelling over the steel bridge are noisy and go on 24/7. The whole hotel could use a bit of a refresh/update as it seems a bit dark & older. We were very pleasantly surprised at the quality of the breakfast and the service offered, something you don't normally see with breakfasts. One thing we found a little annoying was the hotel charged us an extra $50 on our credit card. Upon contacting Best Western we were advised this was a "deposit" and it would be refunded once processed by Best Western and our credit card company. A little forwarning of this would have been nice!

    1
    « Avoid this hotel »

    My family and I recently stayed at this hotel for one night while transiting to our vacation destination. I would not stay here again and would recommend the nearby Holiday Inn Express instead. The Best Western is shabby and run down with a cigarette smoke odour. The staff at check-in were polite but not very helpful. It was difficult to find our room given the strange layout of the hotel and dark access. The room itself was fine and standard but we were in the newest part of the hotel, situated over a pub and across from a bar and beer and wine store so this made for a noisy stay. Parking was difficult especially since we were towing a boat and access to the hotel was extremely awkward. The parking for oversized vehicles was in a dark corner of a back parking lot adjacent to a wooded area and the highway. Not secure and several "shady" characters roaming about. We got absolutely no sleep. We decided to stick around for the buffet breakfast which was a big mistake. My "fruit salad" was stale and the other food options were subpar. We checked out early and will never go back!

    4
    « Convenient and Comfortable »

    We stayed at this BW for one night of a BC Ferries circle route trip to Prince Rupert and on to Whistler. It was a comfortable experience, conveniently located, with restaurants and pub close to hand. No complaints. Nice room. Great staff.

    5
    « Great stay »

    very convenient, and pleasant. restaurant buffets were very reasonable, The staff were exceptional, We didn't use the pool, but it did look very inviting, next time we will find time. This hotel was centrally located.

    5
    « Excellent »

    Stayed at a few differant hotels on our 2 week trip. Had been at your hotel before and remembered how nice it was. After being dissapointed at a few others on our trip we went back to the best western. Will only be staying at Best Westerns from now on! Great service,clean rooms and on budget compared to the rest we have stayed at. Thanks for the great service and hospitality! Jim Russell

    5
    « Great service! »

    The Westerly Hotel is a solid and well appointed hotel. Here's where it stands out: 1. The hotel is located right next to the Courtenay Riverway Heritage Walk. It's a great and relaxing way to unwind after a long drive. If you stay here, take full advantage of it! 2. It's the little things that make the difference, and the owners of The Westerley understand that. Shortly after I checked in and went to my room, the front desk called to let me know me that if I had forgotten any toiletries, they could help. As it turned out, I had, so the offer was most appreciated! Overall, a very good experience.

    3
    « Quick stay »

    The restaurant and pub were well run by staff. The floor creaked at night in adjacent rooms making it difficult to sleep. Difficult to negotiate the parking area. Need more signs for elevator and stairs

  • 3
    « Disappointing 4th Time Visit »

    In the past a great place to stay, but a number of problems with disinterested, uninformative and unfriendly service this time at the front desk. Seemed to have no time of day for us. Generally, the hotel offers some good qualities and is the reason we stayed here again. Currently the price is high for what is received; for example, discounts for breakfast and other perks no longer apply. Too bad, but may look elsewhere on future visits to Courtenay.

    3
    « Could be noisy »

    We stopped here first while looking for a place to stay overnight before taking the early morning ferry. The property looks lovely but many of the rooms face out over the parking lot and bar next door. While this might be ideal for some (just walk over for a drink) it seemed to be a very busy bar with a good crowd outside. We weren't comfortable with parking a new vehicle in the lot and the possible noise in the early hours of the morning. I have no idea if you can hear anything in the rooms themselves but we ended up in the Holiday Inn instead. Possibly something to consider if you're going to stay here - especially over a weekend.

    5
    « Wonderful place for families! »

    Pleasant friendly and helpful staff. Clean rooms and super comfy beds. Great breakfast buffet in the mornings and everything is priced for affordable family fun. Pool, hot tub, cedar sauna and work out room. The kids were in the pool if we weren't at one of the nearby beaches! Had a great time and stayed 4 nights...will be back again!

    5
    « Pleasantly surprised and very happy to stay »

    This is not my #1 choice because noise-the roadway over the bridge-the parking so tight to get into the hotel and it is always crowded-price and availability but I was pleasantly surprised. The Festival was on and my first two choices raised their rates much too high for me so I went a looking. I found the Westerly Hotel. They gave me a good rate and $7.00 off each of our breakfast-a very pleasant surprise.

    5
    « Outstnding stay at a first class hotel »

    During the period, June 25 through June 27 we stayed at the BW Westerly Hotel in Courtenay. We cannot say enough good about this establishment. Due to a last minute mix-up regarding another hotel's bookings we were forced to make a hasty, unplanned last minute change to the Westerly. This presented a significant problem for the staff at the Westerly but the desk person under the guidance of Tom-the manager went overboard to facilitate us. Despite our arrival at a busy check-in time he arranged an outstanding room which was far beyond our expectations and at a reasonable price in our estimation. The room was very clean, well appointed and quiet with an efficient AC system and a small private balcony. The breakfast was outstanding at a nominal cost after a substantial discount. We would certainly recommend this hotel and would stay there again without hesitation. The staff went out of their way to make our stay a memorable one. Bernadette and Tom. ,

    4
    « Great visit »

    We stayed in room 104 and they gave us 14.00 worth of food vouchers- so we used those for a wonderful tasty breakfast- we had a balcony with chairs and a table. Beds were very very comfy. Full shower - very clean-quite and comfy, Thriftys is across the street and a drug store next door. Full bar and pool tables, pools, hot tubs etc

    5
    « Great value, riverside location »

    Very comfortable and well located near downtown Courtenay (which is not very big) and right beside the river estuary...lovely view from our window. Spotlessly clean and very comfortable beds...a lovely restful night

    5
    « found our staple hotel for trips to Courtenay »

    I don't know why we don't stay in more BWs. This chain of hotels has been consistent with us and we love their service. The Westerly surpassed all expectations. We were greeted with friendliness and efficiency by Michelle at check in. She answered all our questions with ease and accommodated all of our requests without batting an eye. We stayed in a room in the newer wing...the Mountainside rooms. Nice large 2 queen room with balcony, fridge, microwave, stainless steel carafe coffee maker and walk in shower big enough for the whole family (okay, a little exaggeration here). What a comfy sleep and quiet rooms! We left the balcony door open for fresh air during the night..there was the odd traffic noise with motorcycles out for the summer (grr...put that muffler back on) and conversation noise from neighbouring balconies. But we are not light sleepers so we managed 2 good nights' sleep (second night with the air conditioning on instead). Kudos to the attention to detail from the housekeeping staff and thank you for your cute notes! We received restaurant vouchers which we used for breakfast. Nice buffet breakfasts (did not stay for Sunday brunch as we were gone by 8am) and coffee was strong enough. The pool was adequate for playing around in and relaxing. Conveniently located liquor store on site as well. Wonderfully managed hotel. It's the attention to details that sold us on going back to stay again!

    5
    « Extended Stay 23 days and so far loving it... »

    We are staying in the hotel till 17 July with two small dogs and thought it would be stressful - so far everything is going well and I am loving it. The staff is friendly and helpful. We are in the older section... The rooms are clean and I would recommend westerly to anyone.

    3
    « Good & Bad »

    This hotel has been around for quite some time and it has a newer section, which is a separate building, which is modern and very nice. Unfortunately there is a central parking courtyard which contains a pub and if noise is a concern to you, you do not want a room that faces the courtyard or pub. Noise continued to 2 am and the hotel does not have anyone designated as security staff at night. The front desk staff were terrific, but when we tried to speak with the manager about a couple of concerns, she was unavailable for 2 days. She never did respond to our request to speak with her. Ultimately, the front desk clerks were able to change our room on our second night which was a huge improvement.

  • 3
    « Good Stay, except »

    Front desk was friendly and efficient, room was well-appointed, small but ok gym; no complaints about hotel stay. However, the restaurant was understaffed - when I asked how to order items on the breakfast menu other than the buffet, I was told it was "just the buffet". For clarification, the hostess expressed, "well, I'm really busy" and "there's only one guy in the kitchen". I was then told I could order something but it might take a while - how long? "I don't know." I gave up and chose the buffet and found it mediocre. I sympathize if they were short-staffed but it was handled so clumsily I found it off-putting. A simple apology and concise explanation would have sufficed.

    3
    « Good price, comfortable room/bed »

    Check in was quick & friendly, room was pleasant, bed comfortable. I found the bathroom seemed to have a very yellow hue due to the lighting which makes a bit more challenging to put make-up on. I asked at the desk if they had a magnifying mirror there b/c I had forgotten my travel one ... They said no & told me where the drug store was to get one, got to room & found there was one in the bathroom attached to the wall .... Think they should know that - I didn't need to buy one. Checkout was quick & friendly as well ... There was also a $7 voucher for any of the 3 eateries on the premises

    5
    « Great Stay »

    This is our preferred hotel to stay at when in Courtenay because of its quality and good value. The staff are especially good and we always feel happy to get there after a long day's drive. The buffet dinner and breakfast are great, and the staff always ensure that we have a great dining experience. The food is always hot and includes a wonderful variety of tasty items. Kudos also to the Chef!

    4
    « Good Value hotel »

    I have used this Best Western for several years. The hotel is always inviting and the staff is friendly. I stayed in the newer building on sight for the first time. I found it to be nicely decorated and very comfortable. I highly reccommend this hotel if on the area.

    4
    « Short stay during a business trip »

    This is a nice hotel with fitness room and swimming pool. I enjoyed staying there. Of course, it is not free from small problems that is traditional for the small hotels like not so good water drainage in bathtub and sink. However, my room had a balcony to spend an evening hours with viewing trees along the river.

    5
    « Best Wstern stay »

    Best Western is a destination point for us. Always available rooms and willing to suite our needs. We only stay at Best Westerns throughout Canada and the US. Would recommend Best Western fo anyone for travel stays or for business, medical and always allow pets.

    3
    « Good locations »

    Hotel is walking distance to most of the tourist businesses and restaurants in downtown. Walking trail is just behind the hotel. The hotel is an older hotel, good services and staff were friendly. Good size room.

    5
    « good value »

    this hotel offers good value. they have pool tables, a pool and Jacuzzi and a pub with live music next to it. great stay. the room was great and clean. the location is good, close to all amenities downtown courtney

    4
    « Nice place to stay »

    This is overall a very nice hotel to stay during our recent visit to the region. Very clean but dated in the section where we stayed. Other areas of the hotel seemed updated and clean. As we were in the Riverside section, the noise from the bridge was very annoying. Suggest if you are booking that you should request a room away from the bridge and closer to the front. Everyone was polite and very friendly. Everything you would expect from a Best Western!

    3
    « Good Location but getting Tired »

    Main lobby and restaurant are okay. Have had breakfast in the restaurant and had food in the lobby lounge and both were good. The rooms and hallways need updating. Weekend nights there is a lot of local traffic around the pub and beer & wine store. This is an average/3-star hotel. Central location.

  • 4
    « Great Visit »

    Just wanted to stay what a nice time we had at your hotel. Your staff are Number 1 in my book. Very friendly and always willing to help and answer any questions guest might have. My grandson just loved the waffles for breakfast and big bed to himself.

    3
    « NOISY KIDS RUNNING AROUND! »

    Upon check-in we were greeted by a friendly receptionist. The first thing we noticed was the over abundance of kids running around unsupervised. Right away I knew this was not going to have a good outcome. Rightfully so, as the whole time we were there we could hear the kids yelling and running up and down the hallway. Several times we had to open the door to ask the children to behave. As the hotel was fully booked, we did not have the option to relocate to another room. Surely the hotel should take into consideration the fact that many guests do not travel with children and should consider segregating them in another part of the hotel. Fortunately we only stayed one night. A lesson was learned here. Now I will contact the hotel in advance and see if any large groups of children would be staying on the days I need to be there.

    3
    « Great Food & Pub Options, Great Location, Rooms need updating »

    This hotel has great amenities -- cold beer & wine store, 2 pubs, one main restaurant, pool room & tapa bar and restaurant. Also in great location near main highways and downtown. Small pool on site, not the greatest. Wonderful large & spacious great room area off of check in lobby. Had huge stone fireplace in it and Good supply of comfortable lounge chairs and tables. Ample on site free parking. All you can eat breakfast buffet was decent, but not included with room rate as it is at Holiday Inn up the road. Front counter check in staff not overly friendly or accommodating. Check in procedure was painful as well. Only one staff member checking people in and it took forever. Female check in clerk snapped at me on Saturday morning when I politely asked if she could cut the binding tape on stack of Globe and Mails so I could take one. Very rudely told me that she was very busy and would get around to it later! Really? It literally takes about 5 seconds to apply scissors and cut! Bad customer service that left a very bad impression. Must note that staff in the pool room and tapa bar were friendly and accommodating. Beer and cocktails were very reasonably priced. The Sophia Loren Pizza was outstanding. The rooms were definitely on the small side and in desperate need of updating. Rooms and furniture very dated and beat up. Beds were as soft as waterbeds. This place caters to skiers and it is evident that the emphasis is on the food and beverage component rather than room and bed quality. Bathroom and shower was ancient. Wifi was free but spotty. If the rooms were updated along with new beds, I would rate this place 4 out of 5. As it stands can't give it more than 3 due to poor state of the rooms and beds. Not sure I would return unless I got a extraordinary room rate. Otherwise, I would stay at the Holiday Inn Express, which I have previously reviewed. Their rate is cheaper with breakfast included and far superior rooms and furnishings.

    3
    « Hotel OK, restaurant - poor »

    Handy off the main highway. From our room my wife, throughout the night, could hear traffic going over the metal clad bridge nearby. We had dinner at the hotel restaurant, my wife ordered spaghetti and meat balls - the sauce was like cream of tomato soup. I ordered butter chicken and asked for it to be spicy, it arrived wasn't spicy at all - don't think the kitchen did anything to it. Asked for chutney, the restaurant didn't have any. The waiter was very good and tried to please - but unfortunately, the kitchen didn't. By the way, the hotel staff were also very pleasant.

    3
    « Just average - breakfast cost ? Outrageous! »

    With 2 $7.00 vouchers for breakfast we were charged an additional $11.10 for 2 serve-yourself waffles and 2 coffees. $25.00? Come on! The location of this hotel is right next to the 17th St. Bridge which has a metal grill-work panel in the middle of it which makes a huge noise every time a vehicle goes over it. The bigger the vehicle, the bigger the noise :-(

    4
    « Nice room with balcony - June 2015 »

    We had taken ferry into Port Hardy and had no hotel reservations for Comox. We stopped at the information bureau and the young gentleman waiting on us was exceptionally helpful in securing us a room at the BW as it was a busy weekend with the shellfish festival. Our room, with a balcony, was on the back of the hotel and quiet. The bed was comfy and a nice room. We ate supper at the hotel pub and the food was really good. We would definitely stay here again if ever we came to this beautiful area.

    4
    « Regular choice during short stays in Courtenay »

    This is a good hotel for short business trips to the town. I've tried their new building this time and the room was great - everything inside looked brand new. It's worth noting that they paid attention even to small details - such as putting the TV remote in a disposable cover. The location is very convenient, just a tad off the major road, but this may be a downside as the room was a bit disturbed by the road noise when the traffic peaked up. The main building is quieter. Overall this hotel offers a good value for the price and I'd recommend it.

    4
    « My favourite hotel in Courtenay »

    I live in Courtenay but because of my travel I find myself staying at the Best Western two or three times a year. I enjoy the comfort and the convenience of a liquor store, restaurants and bar being in the same building. My reason for the very good instead of the excellent is because if you have a room on the back side of the hotel you have to listen to the 17th street bridge traffic driving over the grate on the bridge every second. So you need to ask for a room on the inside and you will not hear this.

    5
    « Good experience »

    Room was good, neat and clean, location was in the center of city. Customer service was excellent, I interact with Hardev there he was very helpful and co-operative. You have excellent staff who are always ready to help the guests. Keep it up. Thanks

    5
    « Trip down memory lane »

    I visited Courtenay because I lived there nearly 40 years ago. It was interesting to see all the changes that have occurred during that time. From the air base to the city everything certainly is different. Some things never change. The squadron was practicing for their airshow demonstrations.

  • 4
    « Nice place, well located »

    We spent 3 nights here during a recent convention in town. The hotel is older, but the lobby has been renovated, and the rooms were clean and comfortable. The staff was very friendly, helpful, and efficient and we enjoyed our stay. We had our dog along, and were grateful for the ground floor room with easy outside access, and outdoor area on the property suitable for our pet. We liked the onsite pub, and the restaurant for breakfast. There is also a brewery on premise, and a liquor store. The central location in town made it easy for us to get around, and there is plenty of onsite, free parking.

    4
    « Live in Chemainus Know the Hotel »

    I go swimming here with the grandkids once or twice a month and have had many friends stay here. Great staff, Clean place and good rates. Breakfast continental style and an easy walk to this our beautiful seaside hamlet. Don't miss the new little mall past the second roundabout on Oak street and then follow Oak to old Town.

    5
    « Great Stay »

    This hotel is in a is a great location with other restaurants & walking trails nearby. Great staff willing to assist with all details to make your stay memorable. Great rooms with easy access from the parking lot.

    4
    « Group stay »

    Hello we stayed at the Best Western as a group of post secondary students, our rooms were spacious and clean with a small fridge and microwave to eat in, if we so choose. Based on the number of nights you stay you receive a 7.00 voucher per day towards the buffet breakfast, which is delicious and full breakfast. You end up paying 5.00 or you can use the voucher in two restaurants towards meals. The hotel is conveniently located and easy to find off of both highways that go through Courtney. Parking is amble and free. The pool is small but warm and the hot tub is refreshing after a long day of activities. Plus there is access to a laundry room if you have a week stay, as our group did. We recommend this hotel, the staff were friendly and very helpful.

    4
    « Great business hotel »

    I love this hotel I always stay here for business in the area. I like the courtyard/entrance upper rooms and the patios off the rooms. Love the beds and the linens. Good WiFi and a 7 7.00 voucher bonus makes me a happy camper.

    5
    « Business trip »

    The hotel staff are very friendly. Everything is right there no need to go out for anything,.Hot tub was great. Would stay again for sure. Rooms are a nice size. There is a restaurant, bar, liquor store and a pool table room.

    4
    « Quick Trip »

    Hotel was good value easy location and nice facilities, Would have liked to have seen breakfast included, would be prepared to pay a little more for this. Happy with the value Service in the Canoe bar and grill needs improving.

    3
    « Great Room - Nasty Breakfast :( »

    We stayed in the "Forbidden Room" 219. It was wonderful. Clean, Flatscreen TV, didn't have the feeling like you want to keep your shoes on for the sticky floor lol. Pub attached had great food - Nachos were amazing. BREAKFAST BUFFET -- just say NO. It was a $12 buffet with very nasty food and coffee. Had instant eggs and pre-cooked sausage. It had the make your own waffle machine that you see in the free complementary breakfast places. I couldn't believe they actually charged for it. When we asked the staff at the from where to go for good breakfast she gave us the suggestion - honesty would have been nice. And no view at all just a parking lot.

    4
    « Happy Snores »

    For tthose bound for Powell River, missing that last ferry from Comox at 7 p.m. can be crushing. Never mind: rather than sleeping in your car fending off the dog, toddle back to Courtenay and book into the Best Western. (Yes, my 150-pound wolf dog likes the place, especially the balcony off some rooms.) The pub is cozily warm with a fireplace, easy chairs and pool tables--you could hold a nice art opening in that space, or a book launch. (Or you could just fight with your laptop as I did.) If you had the foresight to bring swimwear, you can take advantage of the pool and/or hot-tub (dogs probably not welcome in the water). Then there's bed, blessed bed.... I forgot to mention the existence of a desk in the room, always more important to a writer than is a fridge (also supplied, actually). Early-ferry users would probably appreciate a Keurig coffee machine in the room as one can't wait for brekkies if one is to catch the blankety-blank ferry and not all of us tolerate the standard drip-coffee fare. Ask for a room where the bridge noise is not obvious (some blithering civil-government idiot decided on a bridge's road surface that makes every vehicle sound like an incoming missile).

    5
    « Comfort, Value, Cleanliness - what more can you want »

    Just as the title says - this hotel has very good value ,comfortable and clean and friendly and the lounge is great and have pool tables which is a nice change up. The pool and sauna are very nice and well kept. The quirky design in the buildings is odd but does not diminish the overall quality.

  • 5
    « Excellent »

    Clean, comfortable, spacious and lots to do for the whole family. Buffet was excellent too. Will definitely stay there again in the future and recommend this hotel to friends and family. The games room and pool was a hit for the kids.... zero complaints

    4
    « Business and pleasure. »

    Stayed in the newer part of the hotel for work and my wife drove up to spend some quality time. There is a pub attached that has good specials. The pool is in the basement but is not bad. I am happy with the room.

    5
    « Consistently Good »

    We travel regularly and often stay at this hotel. The rooms (upgraded) are very comfortable in every way. The Hotel offers good food (we often eat in the lounge). There is a decent, clean indoor pool and hot tub. The staff are always helpful and friendly. I like the covered parking. Really no issues and it's good value.

    4
    « Decent family stay »

    For the price, decent rooms. Small but again decent indoor pool (deep enough for kids to enjoy cannon balls) and indoor hot tub. Decent buffet breakfast: no veggies but all the expected rest. There's a games room with Wii and ping pong but we didn't have time to try it.

    2
    « Pluses and minuses here »

    There are some good things about this hotel. First, like most BW's, it's pet friendly. Second, there's a nice little nano brewery with a tasting room attached (Forbidden Brewing). Third, The staff seem nice. Fourth, they have express checkout. On the minus side, the back part where we stayed is very dingy, with slightly nauseating industrial yellow walls, a musty smell, and views of nothing. It's really old and likely seems older than it is. Maybe if you stayed in one of the newer sections you would have a good experience, but I'm guessing you won't be if you have a pet. In my view the back section should be closed. Oh and the heater was right beside the bed at ear level and woke us up every time it came on. The attached restaurant is a pub and as such doesn't allow minors. So no I wouldn't recommend this place, unless you are in the newer section.

    4
    « Nice hotel at a reasonable price »

    Stayed here one night and pretty well everything was perfect. Front staff are friendly and efficient and the room was clean. I didn't give it an excellent rating because the parking is inconvenient being it is under the hotel and then extends to the outside out the back at the lower level. It can be a bit of a hike to get to your room depending on where you are finally parked. There is no fridge or microwave in the room. The hotel seems quiet at night but otherwise quite noisy with heavy doors slamming constantly.

    4
    « Great Deal »

    My husband and I drove from the Kootenays to get some Mt Washington powder! The booking was a little slow as I think they were understaffed and the girl had to put me on hold and call me back, but she was very good otherwise, not her fault. The amazing deal we got for a Queen room, 2 ski passes, breakfast for two and $7.00 vouchers each, which we used our second night after a long day of snowboarding on room service for dessert.. Mmmm! The rooms were decent, the hotel was a hotel nothing more nothing less, the hot tub and pool were a little weird in the basement but did the trick! We would return just because we paid next to nothing for the ski package deal! Thanks to Emily at the front desk for our deal!

    3
    « Needs sound proofing »

    Hotel was clean and presentable. No breakfast room, instead guests are given a -$7.00 voucher that can be used at one of the restaurants, for enhanced internet or a Roku2. We were in a first floor room, when the room above ours was occupied it was noisy, we could hear every move the people above made, including their young children running across the floor. Hotel needs to sound proof the floors!

    2
    « This place is bad »

    I have stayed in this hotel several times before but it's been a few years since I've been back and things have changed for the worse. Restaurants and bars are not open at the hours listed in the hotel's in-room brochure. Staff was surly, check-in was difficult. Restaurant is quite expensive. Too bad, this used to be a nice hotel.

    3
    « Older but decent »

    An average older property with the Bestwestern logo. It could use a reno, but it was clean, bed was comfortable and it served the purpose of what we needed for the night, a place to sleep! We loved the shower pressure!

  • 5
    « family trip to courtenay »

    We came to Courtenay for a hockey tournament and stayed at the best western. The staff were so helpful and we enjoyed all of the amenities. The pool room was great for the adults and the kids and it was delightful to have live music in the bar on saturday afternoon.. I highly recommend this hotel .

    4
    « Comfortable stay »

    our room was just what we needed, the com breakfast was one of the best have had at BW around. and we had our dog and liked it too. lots of trails to take him on and not far from downtown. easy walk to the shops, and a liquor store onsite as well as a bar. your choice of entertainment..

    5
    « Another Great nigth's sleep »

    Check in was great - Greeted by Tyler who checked me in quickly and had me on my way with out any issues. Ordered room service and it was at my door in less then 20 minutes hot and yummy. Had a great sleep and used express check out at departure so I didn't have to stop at the desk on my way out.

    5
    « Best Western The Westerly Hotel, Courtenay, BC »

    This hotel and convention center is in Courtenay BC located in the beautiful Comox Valley. Close to just about anything you would want. From Skiing in the morning to Golfing in the afternoon. They have a fine restaurant and separate Lounge and Pub. I have been here as well during certain CONVENTIONS and found the service and location excellent. The Dining is excellent in their Restaurant as well as the service. Sundays are always the Sunday Brunch served Buffet Style with no shortage of food choices. I found their rooms very comfortable and my stay enjoyable. If you happen to want more quiet or a different room for some reason just notify their Staff and I'm sure they would be HAPPY to ACCOMMODATE you. After all they are there to ensure YOUR STAY at this establishment will always be MEMORABLE!!

    5
    « Great Stay »

    This is still the only hotel we stay at when we're in Courtenay. It consistently provides good service, comfort, and value. The staff are also very knowledgeable of what's in the Comox Valley, and how to get to those places.

    3
    « Ok for a night stay »

    We looked at the Westerly lobby and it was very stylish. We booked a room. It turned out to have a rather musty smell. It was comfortable enough but we were kept awake by the inebriated patrons of the billiard lounge once the bar closed.

    4
    « Best Western Courtenay BC »

    Service was excellent. Apart from the main building, the building where my room was located was rather dated and needed upgrading. The food in the restaurant and lounge were tasty and inexpensive given the quality of the food.

    3
    « best western courtenay »

    room was decent size. staff generally pleasant. games room is good idea. a bit rundown, though (air hockey broken, foosball knobs loose, etc.) pool was fine, but pool guy is really dirty, performing tests while people using pool! waffle machine was fun, not too bad a spread for breakfast. waitresses were friendly and competent. lounge is hangout for locals, which is not the greatest greeting upon arrival late night.

    4
    « Decent Stay »

    Nothing too fancy but the rooms were clean, contemporary and in good shape. The facility is kinda unique in that the rooms are spread out between three different buildings. We had a dog and stayed on the second floor of the riverside building which judging by the traffic is where the pet friendly rooms are. We were content with our stay and would consider staying there again, just wish more of the on site restaurants were family friendly

    3
    « Clean, Convenient, Comfortable »

    We were quite satisfied staying at the Westerly. The check-in / check-out was quick & pleasant. The king sized bed was very comfortable although I felt the duvet was warm. We slept with the door open the 2nd night & it was much better. The room overlooked the back parking lot & walking trail along the river but was pleasant enough. WIFI was good, as was the shower water pressure. The breakfast buffet was okay. Not very hot but good. We were each given $7 vouchers for breakfast so it only cost us $10-12 (I can't remember). we didn't eat there the 2nd morning. There are a number of restaurants that you can walk to which is nice if you want to have a drink.

  • 5
    « always reliable »

    I have stayed at this particular Best West probably 50 times at least over the past 5 or 6 years, Always with great service, friendly people and great accommodations. I would suggest asking to stay in the Mountain Wing (building) I find it a newer nicer room.

    4
    « Great Stay, they need more staff »

    Place was convenient, there was a pool. The gym is sub-par, and they're not great for vegan options, though the curry was killer. The check in is easy and efficient, and it's pretty much what you expect from a hotel. Missing a tea kettle (coffe-focused hotels drive me crazy), but they even have hot chocolate. I love that they have pool tables and darts. But they're understaffed in all of the restaurants, which effects the service and you feel bad because everyone is running like mad. The overpass can be noisy. And they charge for the "breakfast buffet" that is free in most hotels - standard hotel fare.

    4
    « A great family accommodation for Mt. Washington trip »

    As a family of two young children, my husband and I had a positive experience at this hotel. Clean and comfortable. Breakfast was one of the better ones we'd had in various hotels - a good variety! The only unfortunate thing was that the pool was occupied with 4 young travelers (early 20s?), who paid little attention to other guests- not the hotel's fault. Only 30 minutes drive from/to Mt. Washington! Also, it is near several family restaurant (whitespot, boston pizza...etc). We will certainly return to stay with this hotel next time we plan a trip to Mt. Washington.

    4
    « Great base for three days »

    We've stayed at a few different places in Courtenay just as a quick overnight stop, but thought we'd give a new-to-us place a try, since we'd be staying for three days and wanted more of a relaxing base. Check-in was great, and we were able to get a decent rate of $95 a night over three mid-week nights for a room in the older building overlooking the river. We viewed several rooms, and even though the rooms in the 'new building' might have been a bit nicer, we preferred the location overlooking the river. Staff were very friendly and helpful. We had dinner at the pub on two different nights and found it just fine. Breakfast at the restaurant was OK, just your normal BW breakfast restaurant. There was a wide variety of food for the breakfast buffet, everything from cold cereal to bacon and eggs. We would definitely stay here again.

    1
    « Time to get with the times »

    My husband and son arrived to check into their pre-paid room and were told that they could not check in without a credit card deposit. We don't use credit cards as you can pay for everything now online by Visa Debit or Paypal. We frequently stay at a variety of hotels and have never had a problem leaving a deposit via a debit hold. Time to get with the times, Best Western. This event put a real damper on a rare father and son get-away. We will not go back.

    3
    « First time stay »

    The staff is very friendly. The room decor could use some up grading the room we pretty dark. My room was quoted at 110.00 by the time i paid the taxes and fees it was 143.00. Crazy.....They should be telling you the final price.

    3
    « Just ok »

    So ... First impressions are good. Nice lobby, plenty of parking. However being in the original hotel is not that great. The rooms are dated, although the bathrooms had very nice showers. The balcony is no selling point as its paint was peeling off the concrete floor and we looked over the other hotel wing. The family restaurant was dated and soulless so we ate at the bar lounge. However the menu option was confusing. All in all, just ok, did what we needed it to do but no more. Think we will try somewhere else when we need an overnight between ski days.

    4
    « Mixed Review on Stay-Possible Return »

    My wife and I came to Courtenay to visit family. We are in the area 2-3 times per year, and our regular stay wasn't going to work. There were a few glitches over the three nights, but we'd give it another try. The room was clean and most of the staff we interacted with were outstanding. That goes a long way. Those who note that the rooms at the back of the hotel over the river are noisy because of the metal bridge nearby are bang-on. If we come back we'll request a room away from that area. In addition, it's an old part of the building and the heater in the room was very noisy when working-caused the bed to vibrate at times! I think there is some infrastructure needing replacement in the hotel-I did see other signs (portable heaters in the hallways, etc). We were offered a room after the first night, but it would have just been down a few floors on the same side (still facing bridge, same type of heating unit) so we didn't bother. We also wanted some more pillows. We went down to request this on the second night, the staff at the counter said they'd be sent, and they never arrived. We managed to get them only for the last night. The breakfast was great. I don't know about the pricing, but some have written that there are coupons/breakfast included offers but these only happen if you don't book through a third-party site (expedia, hotels.com, etc.). If you want things included, apparently you need to book directly with Best Western. We went to the attached Pub on Friday night after arriving late, and had a great meal and watched some top-notch live music. 4 stars seem high to us, 3 too low given the issues we had with the room (but these may not be issues in other parts of the hotel). I'll call it 4 but it's really 3.5!

    5
    « MY favorite stay in Courtenay! »

    I love to stay here! the staff is friendly and efficient and always acknowledge the fact that I'm back, I get a nice room facing the parking lot rather than the street which I like. the rooms are very clean and have housecoats another like! includes a breakfast voucher value toward either continental breakfast or for a couple $ more upgrade to the hot buffet with many selections. there is a pool and fitness room, lounge and a separate restaurant attached to the man building. balconies for sitting out in evenings and close to just about everything. Thanks BW Westerly for another nice stay!

    5
    « Very Comfortable »

    As I travel a great deal for business, I appreciate the comfort and cleanliness of this hotel. They has a great coupon plan for meals and is pet friendly. It is convenient to a variety of excellent restaurants on 5th Street and is across the street from Starbucks. We stay here every time we are in the area

  • 5
    « Best spot in Courtenay »

    I routinely stay at the Westerly whenever I'm in Courtenay - usually every 30-50 days. Great staff, great facilities, & a central location in town. Nicely appointed clean modern rooms with comfy beds! And all at a great price point that underscores the value you get. No need to look around.

    4
    « Best Western, Courtenay »

    Worth the money and a good location for the ski slopes of Mount Washington, Pool and hot tub available as well as underground parking facilities (for electric cars also). In house pool room and darts are available in the bar with a good selection of local craft beers

    1
    « Unimpressed »

    This hotel is dated. The wing I was in had a strong odour as well as a strong odour of air freshener. The room was small and had no fridge or microwave. The heating unit was loud and sucked the smoke in from the surrounding balconies. The bed didn't seem like a queen but more like a double and was not the most comfortable. I'm unsure why I was put in the old wing as there is a new wing and it did not look full. Good luck finding the lobby of this hotel, there are no signs and it's not obvious. I won't be back.

    4
    « good value »

    for an older hotel the rooms were clean and decor was current the staff was helpful when needed. Reasonably good value for the dollar spent. Good location to travel from either on foot or by car. Easy walk to down town.

    3
    « Christmas Day Breakfast Buffet »

    The annual Christmas day buffets have become a tradition for my wife and I. In the past we have had the regular buffet but this year we chose the breakfast (6:30 am - 10:00 am). There is a touch of elegance including white tablecloths. Potted plants provide a slight tropical atmosphere. Table service is reliable. The food is varied, both hot and cold and one can make your own waffle.

    4
    « Friendly Service and clean »

    Catered to our family ski trip. Liked the feature of having lift tickets. The food vouchers were a nice bonus. I understand the Restaurant is trying to build up customers but it does need to update the decor. The food selection on the menu was different, which we liked. Room was clean and we did not hear any noises from people in the hall or traffic.

    5
    « Great Service »

    Great quality for the location to Mount Washington. Have always stayed here and will always stay here. Two families stayed here together and the ability to have the door between rooms open was great. It is better than having the main door open removing privacy.

    5
    « Great As Always »

    Same old same old... but in a good way. Same great service, same great rooms, same great food, same great affordable rate. This is the 'go to' hotel to stay when in Courtenay. I'm sure it will be the same next time as well.

    5
    « Home away from home »

    I always stay here. I have no reason to look anywhere else. Very welcoming & friendly staff, reliable quality, comfort & cleanliness of rooms, all the on-site amenities I could ask for! Licensed billiards lounge, licensed bar & grill, liquor store with a wide assortment of craft beers! :)

    4
    « Good Service and a Nice Hotel »

    Staff were pleasant and professional. It was nice to be greeted and not just "Checked In". The pub was very nice restaurant. the service was great. The lounge looked very good, but I only enjoyed the plush leather seating when it was closed. The restaurant was fine and quite bright with all the windows. The pool and exercise room were small but adequate.

  • 2
    « Courtenay BC stay »

    Rooms against the river are very noisy from traffic crossing the bridge all night. Heating system is very noisy, makes it very difficult to sleep. Breakfast was only continental (which is fine); scrambled eggs were greasy and bacon was very undercooked (raw).

    4
    « Great place to stay »

    A very comfortable room in a friendly hotel. The restaurant and bar next to the hotel had good food at reasonable prices, portions were huge!. Only down side was our room was at the back of the hotel and you could hear the cars pass over the metal bridge.

    2
    « Weekend Stay in Comox »

    Hotel staff were friendly and helpful and the hotel was fairly clean which was nice. At check in the front desk staff were really pushing us to upgrade to a quieter room with a fridge and microwave. We did not upgrade. The lock would not work on the first room so back to the front desk to change rooms. Second room had no heat, thermostat was broken, the hotel repaired it the following day. Somebody pulled the fire alarm at 12:07AM on the Saturday. There are 2-3 bars/drinking establishments in the hotel that are open very late, I anticipate that this had something to do with the alarm being pulled.

    3
    « Courtney visit »

    I like Best Western because the beds are comfy and the room amenities are good. This time around I wasn't as satisfied with the food. The closet and bathroom seemed cramped in the room I had, though it was quiet and off the main hallway. Unfortunately some idiot pulled the fire alarm at midnight Saturday so that wasn't good. Not the hotel's fault.

    4
    « November 2015 Courtenay »

    This hotel is in a good location there is a nice choice of restaurants and lounges available in the hotel. A credit was issued to be used at the hotel restaurants and it was most appreciated. My room was fairly quiet and I felt that it was in a safe location for a woman or man travelling on their own.

    5
    « Always Good »

    Another great night and good food at the Westerly. This is my go-to hotel when in Courtenay. Great rates, great food, great staff, and if you can get the upgrade to the new section... great room. I still miss the Sushi guy though!

    5
    « Another Great Stay »

    The restaurant dinner buffet was excellent. We now have dinner here, rather than one in town, because it is so good and convenient after a long day's travel. The staff are so friendly and very professional. The beds are the best of other hotels we've recently stayed at. This hotel has become our choice of places to stay.

    4
    « westerly courtenay »

    very accommodating staff. Disappointing that pool and spa was not available. some compensation should have been offered as there was little to do in the neighbourhood. Flying canoe had best clam chowder ever tasted

    4
    « Cold breakfast buffet »

    Our stay was fine except fot the poor food service in the Flying Canoe and the pre-cooked foods were all cold at the breakfast buffet, unless just brought out. The cook at the Flying Canoe could use a few lessons on customer service and send out a few extra wings rather than look so cheap and unprofessional.

    3
    « Oct 15 stay »

    Good conference rate. Ask for a room without noise from nearby steel deck bridge which announces loudly every vehicle. Buffet food is regular fare, nothing fancy or varied. An older property. Did not use the spa or pool. Friendly staff.

  • 4
    « Dannielle the bartender in the Canoe. »

    This young lady Dannielle served us drinks on two seperate occasions. We only wanted one drink each per two days but she treated us as if we were regulars . She made me a special drink that I requested and did it perfectly. She "visited" with us but never missed a chance to serve and care for her other customers. We both noticed that and spoke on how well she did that. This comment is for her as seldom have we had such amazing service in a bar.

    3
    « Best Western Hotel - some changes since last visit »

    We stayed here last weekend. October 2015. The room was nice, a king bed corner room away from the noisy bridge. The housekeeper was very good...she is a new employee and did a great job! We often forget about those who take care of us. The hotel has a pool, pool tables (I think a pool hall is not needed as I have never seen more than 1 or 2 tables being used) The fireplace in the foyer is a nice place to have a drink but unfortunately the menu is very very limited and there was only one person around to serve. I have been here in the past and attended functions in the conference rooms upstairs. There was a bit of a long lag checking in...computer or operator problem. The breakfast brunch was good...nice selection. They were working on setting up the Sunday brunch, which actually looked more interesting than the breakfast...must try it if we come again. Basically it is a hotel, a good place to sleep and sorry but not anything else that I could say.

    3
    « Restaurant Buffet »

    Our 3 time to the buffet and very disappointed. Almost all the food was gone and nothing was replenished even after asking. We must agree with another reviewer regarding the plastic table clothes, which are really silence clothes and very tacky in our opinion. It is unlikely we will return for the buffet

    3
    « It;s okay »

    The Westerly has been around for a long time and is one of the few Full service hotels in the Valley. The rooms were clean and the service was good. The in house restaurant serves good meals at a fair price. The Breakfast Buffet is a good value and the food vouchers that come with the room make it a better value. Like I said it's okay, nothing was bad but nothing was great. I'm not sure why they turned the lounge into a pool hall and moved the lounge to the Lobby; I guess it works for them We were going to have supper in the Pub but the booths were uncomfortable and the prices were high. We would stay again if our regular B&B in the Valley is unavailable.

    5
    « Excellent value. »

    There were 3 adults and 1 child, so we booked a one bedroom, 2 queen bedded suite. It was extremely spacious and having the extra bathroom off the living room, was so handy when my daughter went to sleep first. We used room service for lunch, which was good value and delicious. The indoor pool and hot tub were great too.

    5
    « Staff is great! »

    The hotel is a bit older but very clean with friendly staff. My Mom and I shared a suite but wanted the beds in separate rooms so two nice young men came and did some furniture moving for us. The restaurants are good but I wouldn't recommend the Pub after 9pm as it gets rowdy with bad service. We received coupons too for the restaurants. Very good location too!

    4
    « Good night's rest on the road up to North VI »

    I stayed at this Best Western for 1 night on a road trip up to North Vancouver. It's located in a small shopping mall with a couple of brew pubs within the complex, one of which turns into a nightclub (but I did not see any disturbance from this). Room was clean, quiet, had a good rest. Pizza in the pub was excellent. Overall a good place to stay and rest for a night in this location.

    5
    « Nice hotel »

    The hotel is easy to find. Rooms are large and quiet with very comfortable beds with duvets. Lovely foyer with comfortable sofas and very inviting fireplace. Also has nice pool, workout room and well outfitted games room for teens, plus a bar with pool tables.

    4
    « Comfortable ! »

    This hotel offers great value for the money. It is located in a great location with easy access to everything. The room was well appointed and a good size and the bed was very comfortable. We were very happy with the bathroom which was very modern with good water pressure. We only ate breakfast there ,and that was a buffet style with good choices. They also had a menu. The front desk staff were polite and helpful. We would definitely stay here again and recommend this hotel.

 

Getting to the hotel ...

All directions
·From: The North. Take Highway 19 southbound and Exit 127 on to Piercy Road, turn right on Anderton, then turn right on 1st street, then turn at the first left on Cliffe Avenue. After the third set of lights you will see the Best Western® The Westerly Hotel on the left side of the street opposite of Starbucks®. ·From: The South. Take Highway 19 northbound and Exit 117 on to 29th Street, turn left on to Cliffe Avenue. After the third set of lights you will see the Best Western® The Westerly Hotel on the right side of the street opposite of Starbucks®. ·From: The Airport. Leaving the airport turn right on Knight Road, turn right on Pritchard Road, at CFB Comox entrance turn left on Ryan Road, ...

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