BEST WESTERN Hotel Crossroads of the Bluffs,  Council Bluffs

3.5/5  - based on 364 guest reviews.
2216 27th Avenue, 51501-6953, Council Bluffs, United States - See map
+1 712 322 3150 +1 712 322 6233

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 364 traveler reviews
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Discover this Council Bluff, Iowa hotel offering guests warm Midwestern hospitality and stylish accommodations. Located just minutes from downtown Council Bluffs and Omaha, the BEST WESTERN Crossroads of the Bluffs provides guests with an ideal location and a courteous, service-oriented staff. Guests staying at this Council Bluffs hotel will appreciate the variety of nearby activities and entertainment including golfing, shopping and gambling. The BEST WESTERN Crossroads of the Bluffs offers 107 beautifully decorated, well-appointed guest rooms featuring free high-speed Internet access and cable television with HBO®. This Council Bluffs hotel offers guests an expanded continental breakfast each morning. Other hotel amenities include complimentary daily newspaper, indoor heated swimming pool and exercise facility. Minutes from this hotel, guests can tour downtown Council Bluffs and Omaha and visit Bluffs Run, Henry Doorly Zoo Aquatic Center and Rosenblatt Stadium. Eppley Airfield is also just five miles from the hotel. Make an online reservation today and save at the BEST WESTERN Crossroads of the Bluffs!

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Room 1

Guest reviews


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based on 364 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
105
Verygood
 
97
Medium
 
77
Poor
 
46
Horrible
 
39
Business Business 50
Couples Couples 105
Family Family 139
Friends getaway Friends getaway 33
Solo travel Solo travel 24
Cleanliness
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Service
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Value
BEST WESTERN Crossroads of the Bluffs,Council Bluffs
  • 4
    « My stay at best western crossroads »

    Best Western Crossroads was a [nice hotel] Quiet, comfortable,clean. Double check your reservation. online & at the front desk. Because might make a mistake on , how many rooms you might need. But my experience was satisfactory.

    4
    « Very Helpful Front Desk Staff »

    We did not book ahead and were able to get a room with the help of the staff at the front desk. The room was what you would expect from a Best Western Hotel. The hotel supplied a standard, decent breakfast.

    4
    « Good Value »

    Nice amenities, pet friendly, FANTASTIC breakfast (biscuits and gravy, omelets!!!), polite and efficent staff, clean room. Only negatives were there was only 1 dryer and 1 washer on 2nd floor and it's a smoking/ non-smoking hotel so you can smell cig smoke in the halls. Great value. I'd stay again just for the breakfast!!!

    2
    « Not what we were expecting »

    For the price it was ok. We got a discount for time of year, wouldn't pay full price at peak session. The room was clean but had an odor. Bed was so uncomfortable and seemed to slant towards the head. 5 pillows for two people on a king bed. The pillows were small , too soft, uncomfortable. Air conditioning made noise and didn't really work. Needed the air conditioning because we had a room looking to the pool, the humidity came through the a/c unit when it was off. Needed the cool air to avoid sleeping in a sauna. No easy access to charge phones etc. Husband had to unplug alarm clock and lamp from power strip he found behind bed. The other outlets weren't easy to use either. The breakfast... I didn't like the eggs. When I got there had only two yogurt choices, pumpkin pie,and blueberry. Not going to eat either of those... ate fresh fruit and a bagel. My husband choked down eggs, ham, a piece of (ugly looking) chocolate cakes, milk, and orange juice. Not enough tables without people using conference room. As bad as I hate to say this but glad we had to leave a day early for family emergency, wasn't looking forward to another night in that bed. Also saw some ants in our room. No elevator. Chose first floor for this reason. If I had known this was an older building we wouldn't have stayed here, loved Best Western in Nashville! Noticed TripAdvisor sticker on the door. Thought this might be good, I'll not stay here again.

    5
    « Comforable room and excellent indoor pool area »

    We went to the Omaha zoo spent 5 hours wearing ourselves down and needed a nice place to wind down. A problem arose(self imposed) when my reservation did not show on the correct day. Alex, the night clerk was nice and told me how to make the correction with Hotels.com and held two rooms for me while I worked it out. The rooms were spacious and the queen beds were comfortable and the pillows were great. The indoor pool was spacious and there were tables set up so we could have a pizza party at the pool. Our grand kids loved the pool and did not want to leave. Next morning the breakfast had lots of choices with omelets(with fixin's) eggs, sausage, waffles(!!!), cereals, bagels and toast. It was great. The staff at the hotel were very friendly and when there was a pop corn explosion in our daughter's room the house keeping staff came and vacuumed it up for us.

    2
    « Room not cared for »

    On first glance this older hotel seemed to be nicely appointed and the rooms large, But after spending some time in the room the neglect starts to show: the drapes only partially hooked up (I had to use a chair to hold the drapes closed), ring in the toilet, the sink drain almost clogged shut, the bathroom wall and floor very dirty behind the door, etc. I actually left as soon as possible to get to my next accommodation to shower.

    5
    « Very nice hotel »

    We are staying here while we are working down here. They have plenty of parking for cars and semi's. Nice facility and have a great continental breakfast. Price is a little higher than a couple others, but worth the extra couple bucks.

    1
    « I won't stay here again »

    My stay here was terrible. So terrible that I actually checked out early and found another hotel to stay at for the other 2 days of my trip. First of all I didn't realize that there was no elevator and I was put in a room on the second floor. The person that I was travelling with has a medical condition that makes it difficult to travel up and down stairs. Then we got to the room and attempted to log onto the wifi to take care of some business, using the instructions in the book only to find out that we needed a password. No big deal right, just call down to the front desk to get it, except our phone didn't work. We were all the way at the back side of the building, so I had to walk down the stairs and all the way around to the front desk to get the password. When I informed them that my phone didn't work they said they would get maintainence to look at it, but the next night it still didn't work. At check-in you usually get told about breakfast and what times it is available, we didn't, the front desk people didn't really talk to us, they weren't rude, but they weren't very personable. The temperature in the room was hard to control. It would get too cold, so I would adjust it and then it would get too warm. There was a constant fan on that I couldn't turn off. Not only did the water pressure in the shower suck, but it took forever to heat up and didn't get hot enough. Housekeeping never came to our room that day, so I had to go back down to the front desk and ask for fresh towels because we only had 2 when we checked in. I use two towels when I shower, adn there were two of us so that obviously wasn't enough towels. Then at the end of a very long day all we wanted to do was go soak in the hot tub. A hot tub is a personal requirement for me when I book hotels. I even read the reviews and it said they had a nice working hot tub. We changed into our swimsuits, walked all the way down to the pool area and it was broken! That was pretty much my breaking point. So I found another hotel. The only positive thing that happened was that they didn't charge me for the second night, because I didn't check out until 730. I will not be staying here again, ever.

    5
    « Business »

    Excellent /They went out of there way to satisfy our needs/the rooms were clean and the staff went out of there way to do extra/we were even helped up stairs with our luggage. The food was great. My family also were very satisfied

    3
    « Hotel lobby is great better then the rooms. »

    The stay here was just ok. There was limited tables in the breakfast area where more could be added easy. We had to wait for a table. Breakfast was good. Hotel was noisy and rooms were small. hotel offers a shuttle to casino in area. This hotel reminded me of a truck stop hotel. More money was put into a living room effect in the lobby than the rooms. Rooms were clean. People that did not belong to the hotel would hang out in the parking lot. we paid 80.10 for one night.

  • 1
    « Room Smelled »

    Upon entering room - air conditioner was set to 65. Once room warmed up it began to smell. The carpet was sticky - had to keep shoes on. They were not full yet put me in this dump. Complained at front desk and was told room had not been used for quite a while.

    2
    « Run-down »

    Room was dingy and poorly lit; needs a face-lift. Bed comfortable and bathroom clean except for hair in shower. Hall floor dirty. Next to truck stop but noise did not penetrate room. Breakfast excellent.

    2
    « Well Below the usual Best Western Standards »

    We wanted a Best Western that was not too far from the zoo, however, we should have stayed on away based on the low price alone. The initial room that was given to us had a faulty lock on the door so our cards would open the door despite the light turning green. We were given a new room, however, that room was far below standard from the usual Best Western we have come to expect. The room smelled of smoke, the bath mat was disgusting and there were piles of dust in the corners. The air conditioner was loud and did not work well, the room was still very damp so we think maybe the dehumidifier part was not working. I'm very surprised that this hotel is even considered part of the Best Western family, it is well below the typical standards and I would never ever consider returning to this hotel or recommending it to anyone, sorry. That being said, the staff was very friendly and helpful and I can't really blame them for the poor quality of the hotel, the owner needs to spend some money and fix this place up!

    4
    « Fabulous Breakfast »

    Homemade omelettes with your choice of meat and veggies made fresh right before your eyes was a very welcomed surprise. Oh, were they ever so tasty, melt in your mouth with gooey cheese, fresh vegetables, and my favorite meat - bacon! I'd definitely stay here again and would linger longer over my meal.

    2
    « Pay up and stay elsewhere »

    A shabby, musty smelling hotel with an equally shabby looking guests. I couldn't wait to leave. The price was low. I should have known better. Pay up and stay elsewhere. If I were Best Western, I would boot this location from my chain. It is not in keeping with their other properties.

    5
    « Nice hotel »

    Easy access, nice indoor pool, lots of options on the breakfast offered. Seriously, if I had a horrible experience, 200 characters would be required, A problem free stay, it doesn't happen often, but this was one.

    5
    « Excellent »

    The young clerk (ALEX) was very helpful and seem to want to make you feel at home and conformable. Breakfast was outstanding, even though I would have like to have ham, over all it was great, and plenty of room to sit. Maybe we was just luckily as we kind of late, hopeful all motels would go to a later time before closing breakfast down.

    4
    « Stay here if touring Omaha »

    My wife and I decided to go to the Omaha Zoo over the Labor Day weekend. We stayed at this hotel for many reasons. I have stayed here before and never had a bad experience yet. The staff are very nice and helpful, the bed is comfortable, the breakfast is amazing and you can't beat the price! They have a very nice pool area and huge parking capability which is great if you have an oversized vehicle. 1 1/2 miles from the zoo and about 3 miles from Omaha's Old Market district. Great place to stay, highly recommend.

    5
    « Nice hotel in a convenient location. »

    We stayed here as we were on our way from Denver to Chicago. The room was clean, and was updated. The bed was great, and the staff was really accommodating. Plenty of pillows and great water pressure in the shower. We didn't have a chance to check out the pool, but it looked nice. The breakfast was also pretty good, and had a nice variety of food. We will stay here again if we're ever in the area.

    4
    « Great room, Great service »

    We always stay here when in the area. The rooms are clean and internet is free. Nice pool. Breakfast is good. The staff is very nice and friendly. Easy to get to and great value. Close to casinos and concert venues.

  • 5
    « A good surprise »

    We booked this hotel because it is pet friendly and located near casino. A bargain price, it seems as I tried to book harrahs down the road, and it was more than double. Hotel recently renovated, which made it feel much nicer than the location would dictate. Could improve on the free breakfast, but free is free. We ended up in the farthermost away from front desk and eating area as possible, but suppose that was due to a later check in than usual. The place was packed. Grounds a bit iffy, and lots of smokers. Oh well. No elevator, so it was difficult to navigate bags and dog to second floor.

    2
    « Really need to get it together »

    Hot tub is still not fixed! Total downer! Rooms need updating! Things broken in our room! Thankfully the pool was in working group order and the breakfast was decent. The staff was pretty decent as well.

    4
    « good hotel when passing through »

    I've stayed at this hotel several times on my way home from the Sturgis motorcycle rally in South Dakota. It's a good hotel but I've always had trouble with the check-in even though I have a reservation. They never seem to know how to handle Best Western gift cards when I check in. The check-out clerks know exactly how to handle gift cards but then I can't use Express Check-Out. This is the only complaint - otherwise a very good hotel.

    4
    « Nice stop over »

    Found this gem in the hotel coupon book at the rest area. Lots of construction and truck stops surrounding it but quiet and clean. Nice breakfast and friendly staff. Rooms were well maintained and accommodating with a recliner, ample storage, and amenities such as microwave, refrigerator, coffee maker, iron & board. Very large gathering place for breakfast and enjoyed receiving free copies of the local newspaper and Wall Street. The parking lot was full so other travelers recognized the value.

    5
    « good stay »

    Great motel great people will be back. I have stayed here many times and when I call to make my reservation they do everything to try to put me in the same room since they know I enjoy that room. They really try to make your stay pleasant.

    3
    « Gateway Inn Council Bluffs Iowa »

    Great staff, very helpful. Didn't use pool, but it looked good (indoors). Heavy truck traffic at this location, so you have to be very careful, but hotel itself is quiet and kept very clean. Breakfast was done well.

    4
    « Free Shuttle Service, added + »

    Hotel located just outside of Omaha, good location. If you are looking for an overnight stay, this is the place for you. They seem to have an issue with the A/C in the pool area but we didn't use it so it wasn't a concern or need for us. The shuttle drivers were quite nice but not familiar with popular eatery, it was free so you can't beat it.

    2
    « poor room »

    I have stayed at many BW hotels and was very pleased. I was very disappointed with this location. The room was damp and warm. The bathtub drain didn't drain. The hallway was very hot and as I walked to the lobby the halls were cooler. There was no security at the entrance on my end of the hotel.

    5
    « Good value, lots of available amenities »

    We prefer BW hotels because of their overall quality. This hotel did not disappoint. Clean comfortable room, plenty of amenities and a good breakfast to start the morning. There's also a shuttle service to the nearby casinos, and I think they'd go to other nearby places. We'd definitely stay here again.

    3
    « Overall stay experience. »

    Check -in staff was very friendly. Lobby was nice and clean and had a good atmosphere. The room itself was clean and very nice. Draw back was the parking lot which is very poor condition and the corridors between the rooms really needs to be clean up and dated. Pool area was like a very hot sauna temp wise.

  • 5
    « Feeling Wanted »

    What a welcoming Front Desk courtesy of Jeff. By the time the stress-less check-in was completed I can honestly say we felt wanted! That has never happened to us before. The bed was very comfortable. Nice to start a new day with a restful night paving the way. The Lobby Women's Room was so spotless and tasteful that I'd give it 10 out of 10. Being picky these are hard to come by. Breakfast had lots of good choices and eggs offered two different ways being one of them. They were moist and just the right temperature. Fresh fruit was a plus.

    4
    « Nice place to stay »

    Front desk clerk was very friendly and helpful. Room was very clean. Only complaint would be the pillows. Five 1' x 1' squares that were too soft, very uncomfortable when stacked and worse when I tried to fold one in half. Also wish the toilet seat was a little higher off the floor. A little uncomfortable at times. Air conditioner worked great as it was very hot and humid outside.

    3
    « Clean room »

    We have stayed here in the pass while driving through Council Bluffs and knew that they accepted pets so we chose to stay again. Our room was near an exit so there was a lot of traffic which made for a noisy stay. Also, the jacuzzi was out of order so that was disappointing. On the plus side the room was clean and spacious. The continental breakfast was also good and the staff was friendly.

    1
    « Prices Doubled For College World Series / Room Had Potent Chemical Fumes Coming From A/C From Indoor Pool »

    The employees were all wonderful. The rest was terrible. We payed $161 a night (normal price $89 a night), booked for 7 nights checked out 4 days early. We ended up at the Western Inn down the road $40 a night cheaper & a great hotel all around. I would not have had a problem with the price I booked had the hotel been OK. Maid service did not come the first day, I went to the office to ask, they said they will be there at 8pm, I was given towels & they came the next day. The Indoor pool was so unbarably hot when you opened the door to enter, we could not go in (no air circulation) Our room backed up to the indoor pool area the A/C was sucking the very strong chlorine fumes through the A/C into our room. Woke with headaches.The 4th day we couldnt take it any more & I told them we need to leave. They were going to charge me for another day so I told them the real reason we were leaving. From the look on the young mans face he was aware of the problem & waived the charge, he also asked me not to tell anyone or post a complaint. I waited 3 weeks to post this & finally did because I didnt want someone else to fall ill or worse due to the fumes coming from the inclosed pool area, that did not appear to have an exhaust system to suck out unhealthful air to outside of building. They were very understaffed. I have since stayed at North Platt Neb & Henderson Nevada Best Western's both of those propertys were amazing.

    5
    « Excellent »

    Could not be more satisfied with my stay here. The staff went above and beyond to insure my comfort and to meet my requests. The location of the hotel was great for my business commute and the hotel amenities were also excellent. Will definitely be staying here again on my next trip to Council Bluffs!

    4
    « Great stop near Omaha »

    Great staff and centrally located to a lot of restaurants. They have a shuttle to take you anywhere within 5 miles of hotel. Pool was clean, but very hot inside pool room. Warning... No elevator to 2nd floor. Breakfast was your regular hotel breakfast. Did have homemade omelette though, was a nice change.

    4
    « Good Stay. Be careful of booking sites on TripAdvisor! »

    Our room was clean and just what we expected. They had free wifi and free breakfast. The room had a microwave and small fridge in it as well. The room and breakfast was average. The price was higher than normal but that was because of several events in the area. The staff was very friendly. Booking Warning: I booked this stay through the TripAdvisor website using Agoda. I noticed that my credit card now has a foreign transaction fee on it. Agoda allows you to book reservations abroad which is probably handy if you are doing that kind of travel. I didn't pay close enough attention and didn't even think about getting this kind of extra charge. Needless to say, I'll be calling my credit card company to try to get it removed. I booked another stay through TripAdvisor using Booking.com and did not have any extra charges.

    4
    « Don't know what you want here. Sorry. Don't know how to get 120 characters when I don't know what you mean. »

    Very nice rooms. Everything worked great. Swimming area was really hot and humid. Saw very few people use the pool and no one sitting around visiting as it was unbearable in there. Staff was friendly and helpful. Would stay there again. There were several activities in the area and prices for the rooms were inflated so disappointed with that

    3
    « Clean and friendly »

    It was a comfy stay as far as our room , clean and cool and comfortable , hotel lobby air cond was broken so breakfast was a little warm in the dining area . No meAt on the breakfast unless you count the sausage in the gravy

    4
    « nice »

    The rooms were great-it was 101 degrees the day we arrived and the lobby,hallways and breakfast eating area was very warm. Otherwise it was a nice place to stay. Breakfast was very good. The people working here were very nice and helpful. Was really clean too.

  • 5
    « Great stay! »

    We were taking a Midwestern vacation. We stopped in Council Bluffs as we were headed to Nebraska. The hotel was clean, safe and comfortable. They breakfast was just OK, standard eats. It was right off the highway, so very convenient.

    1
    « Stay Away From this place !!! »

    The Security Lock on our hallway door was missing, Anybody could walk in. The management gave a lame excuse and could care less. The hallway was at least 90 degrees. I woke up at 5 am to the sound of leaking water. Discovered the water leaking from the ceiling above the shower----YUK----. Who knows where it came from. No shower that day!!!! The noise from the rooms and hallways late at night was excessive. When I checked in the desk clerk told me she would send a luggage cart to the room for us and it never did come. What a lame excuse for a hotel under the Best Western name. It was akin to a cheap old low budget hotel. The mgmnt. seems to be numb or inept. Best Western should pull their franchise.

    1
    « Awful experience; worst hotel in 15-years »

    Hotel is poorly maintained, is very dated. A/C in lobby and guest room corridors not working. Pool area temperature over 100 degrees with several a/c units expelling hot air from guest rooms into the open pool/recreation area. A/C in guest room did not work, moved to another room and that A/C was not working properly and was extremely loud. Water running continuously into tub, broken lamp shades, wall vinyl peeling, missing Toilet paper holder. Soiled appearing blanket on bed. Too many deficiencies to list but I would NEVER stay at this hotel again.

    2
    « NOT UP TO SNUFF »

    For the price we paid we were disappointed. The only leisure feature that was working was the pool. Breakfast had no meat.. Quality is on the downturn. Find another place. Coupon not worth it. Front desk people we very nice and knowlegable.

    1
    « Don't waste your hard earned $$ »

    Outside was nice, huge lot in the back for semi parking. The hotel was getting 3 1/2 stars then I walked in. Front lobby was sweltering HOT no A/C. Manager on duty Naveed said I would only receive my platinum re-ward member discount if I agreed to give them all 10's on the survey they would be emailing me after my stay. I said yes so I would receive my discount but I answered the survey honestly. Two vending machines neither worked. The lobby, breakfast area breakfast area, hallways & pool room had no A/C it was 100° outside. The hotel says that it's pet friendly however if you bring a pet in there's a $250 upfront fee. The breakfast orange juice tasted funny and there's no meat at the breakfast. I requested non-smoking but my room smelled of cigarette smoke. Both me and my team driver had lipstick on our sheets. Be careful when you read good reviews on this hotel specially if the people making the good reviews were told they would get a discount whether they were a re-ward member or not as long as they agreed to give all 10's on the survey. If you were absolutely stuck in the area and all other hotels are booked & you don't want to sleep in your car then yes I would say it's a great hotel to stay in. I travel for a living and so far this year have stayed in about 25 hotels 23 of them for business.

    4
    « Great location, friendly staff »

    This property has the best pool!! It's a real 'swimming' pool - indoor. The rooms are nice and typical BW breakfast with a few local specialists added. The staff in dining area, Nan, was so friendly and helpful. Based on reviews we had room overlooking pool but would have preferred outward looking room to open window and let in some fresh air.

    3
    « Older hotel next to truckstop »

    This was just an average and older hotel. It was pet friendly for an extra $20. Our room was a long way from the lobby and limited number of luggage carts. Hallways were dirty bu the room was reasonably clean. Located by truck stops and in an industrial area. Very few outlets for charging phone, etc. Breakfast was pretty standard fare for a buffet.

    5
    « Clean and Comfortable »

    Reasonably priced. Rooms were clean. Great free breakfast. Nice pool. Hot tub not in service at the time we were there. Small exercise room. Close to restaurants, casino, Bass Pro. Enjoyed our stay here

    3
    « Not so great »

    The staff I met at the desk spoke accent. He seems foreigner. I had trouble understanding him in the morning before I out I went to the hall before going to the room, I felt hot. Then I went into my room. I turned on the light in the front but I can't see the bedroom. I had to walk barely blind to the lamp to turn on the light. I found out there is no freezer in the fridge. Also the toilet paper is too thin which it is cheap toilet papers. There are very nice bed, chairs, desk, lamp, tv, and shower. Also very good hot breakfast and healthy cereal. It also has a nice swimming pool.

    3
    « Average-to-poor »

    My room smelled really funny. To be fair, I might've been staying in a dog-room (my parents were next door with their dog, which was definitely a dog room, but all the dog rooms we've been in before smelled like normal hotel rooms....), which might've contributed to the smell. But it did not smell clean at all. The sheets also felt like maybe they needed to be washed. The hallways seemed really rundown (missing ice machines, pools of water in the stairwell, etc) and there was no ac in the corridors and no elevator, which on an 85-degree day was needed. It was very stuffy. Also, we were near one of the parking lots, and the door to the outside did not close at all, so we were concerned about security. My mom's tub had not been cleaned, but mine seemed ok. We made do, but I don't think any of us would be back, which is a shame because usually we love Best Westerns. (It was about $100 less than Best Westerns usually are; maybe the quality was why!) Breakfast was fine.

  • 2
    « Best western...not really »

    As i checked ini asked how much the rooms where. I ended up being charged $15/room per more than i was told The Best Western Cross roads is NOT A BEST WESTERN. My loyalty card was rejected at the front desk. It was disappointing. 3) Breakfast: It is supposed to be open at 6:00am. I arrived there at 7am, YET NO ONE WAS THERE TO SEAT ME. I stood around like a fool for 15 minutes. Where were the servers? Then while i was eating, i was asked to show my card twice. (not very professional or organized). I have never complained about a Best Western before, but then again this is not really a Best Western. I wont stay there again.

    4
    « Friendly staff, nice rooms »

    Can certainly recommend this place. Lobby looked nice with some seating areas. Rooms are nice and the staff was very friendly. Breakfast was included and not bad. One of the 2 waffle makers broke on the 2nd day, and for the amount of people staying there, they should have had at least 3 of them. But there are other breakfast items to enjoy also. The hot tub was broken, and the pool was enclosed and the area it was in was very hot and humid. Some of the air spilled over into the hallway where our rooms were. But the rooms have good airconditioning, so it did not bother us. Not sure if this is always like this, or if there was an issue with the fans? Would not be a problem during the winter as then you want the area around the pool to be warm. Walls don't seem very thick, or maybe it was the door that joins the room with the one next door that we could hear people though. once the AC was on, couldn't hear anyone outside the room anymore. Free shuttle came in handy.

    5
    « Nice, clean, comfortable »

    We attended a late night concert in Omaha, needed a place to stay close to the arena. This was about $70 for the night. We didnt need anything more than a place to sleep. Were pleasantly surprised to find a nice interior, friendly staff and a large, spacious, modern room. Comfortable beds, nice pool area, though we didnt use it. Liked that my room was interior and faced the pool. Didn't have pool access from our room, but the window faced the pool area, which on a morning when we wanted to sleep in, made our room extra nice and dark because they keep the pool area dark until it opens at 10. Overall, we'd stay again if we are ever in the area. Liked the hot breakfast, too. You don't get that at many hotels anymore.

    4
    « Best western review »

    Large pool area if you have a family. My room was quiet and clean. Very attentive desk staff. I made a mistake and booked for the wrong night and they corrected the error for me and gave me a similar discount for the night. Very reasonable. Well kept.

    5
    « CMC Live 2016 »

    I needed to stay in Council Bluffs for an educational seminar. Some of the hotels were offering a discount to seminar participants. I travel with a service dog and was on a tight budget. I received excellent accommodations and service for almost half of what the other hotels offered. My room was clean, accessible and quiet. I would recommend this hotel highly

    5
    « A Great last minute choice »

    I had to fly in to Omaha from Virginia to meet my boyfriend. He was driving cross country solo, Washington to Virginia. I flew in to help drive the rest of the way. I needed an affordable hotel for his pitstop to get a good night sleep. I booked this hotel with my Southwest Airlines ticket. Having flown in to Omaha my while life (to visit family in Iowa), I have never stayed in the area. Well, to make this long story shorter... It was a great pick! I wasn't sure he'd make it into Omaha to get me. Great surprise that the hotel had a complimentary airport shuttle. I wasn't expecting that service on a Sunday evening. The Driver, Mike, was so friendly. Without even asking he had offered to take us anywhere within 5 miles. I had mentioned finding dinner and an ATM. We got checked in. Room was close to parking. Indoor pool, hot tub and lounge area. Microwave and mini fridge in the room. I was so happy to see a hot breakfast in the morning. Coffee, Juice, Belgium waffles, eggs, sausage biscuits and gravy, and more. Nice large lounge area and tv area. I wouldn't mind being snowed in here a while. Room was clean. No hello, good morning, any kind of recognition from staff. But overall We were happy.

    3
    « Unpleasant Experience »

    I did not have a good experience at the Counsel Bluffs, Iowa Best Western. They did not clean my room for 4 of the 5 days I stayed there for training at my home office. I asked repeatedly to have our room cleaned, and they did not clean it until the last day.

    5
    « Birthday Celebration at the Casino »

    We would definitely stay here again and again. It is conveniently located. The room was nicely decorated and clean. The price was very affordable. Best part was shuttle service to the casino was provided.

    2
    « Mediocre »

    This motel has seen better days. Carpet was completely worn through in spots. Room smelled of chlorine, because indoor pool was on other side of window. Security is lax. The back door didn't lock so anyone could enter the hallway day or night. There are better options.

    5
    « What does this mean? »

    I was extremely satisfied with the staff, the room, the breakfast and the cleanliness of this motel. The air conditioner worked properly and didn't make much noise. The refrigerator was clean and working properly and the microwave was clean. I will stay there again when I am in Council Bluffs visiting my daughter. I stayed there 2 years ago and liked it so well that I stayed there this year.

  • 5
    « SW Iowa Stay »

    Mother's Day weekend we needed a place to stay for a funeral on Monday. TripAdvisor found us a place on short notice. I was impressed because I thought it would be slim pickings, for sure. Not only did we get a room for both days we got one close to our family. It was an easy transaction and comfortable stay.

    4
    « older, clean, value »

    Excellent price, soft train horns in the background were actually pleasing! Could stand to move the outside smoking away from the doors though, and maybe some smoky smell came in through the AC on the ground floor. But it dissipated and the whole experience was good. Maybe a meat at breakfast but the cheese omelettes were very good. Pool was a very nice size, and clean. Hot tub was broken but in my experience that seems to be the norm everywhere I stay. I don't even expect them to work anymore, so I didn't really miss it.

    5
    « Great Place to BE »

    Best Western has a caring staff and very helpful. I have had to stay at others within this area and felt unsafe but when I decided to move to Best Western I felt safe. I would recommend this hotel to anyone that needs a break. The front desk people are amazing along with the other staff. I was amazed! This hotel is clean and neat. I will not stay anywhere else.

    5
    « Nice place »

    This hotel is nice. A little pricey for what you get but that seemed to be the case with other hotels in the area too. The staff is very very friendly! When we first checked in we received a room with a view of the pool. It was slightly muggy & smelled of chlorine so we asked to be moved to an outer room. Within 10 minutes someone had come up & gave us keys for a new room. The rooms are a little small but we did have a nice sized fridge and also a microwave in our room. The breakfast had pretty good choices and the internet works great. The pool is larger than most hotels too.

    3
    « Ok hotel. »

    The staff at this hotel were great, very kind and helpful. The lobby was nice. The rooms were clean. The problem though was with the rooms next to the pool, no outside window except to the pool which made the rooms muggy. The air conditioners were very loud. Otherwise a nice hotel.

    5
    « really nice place »

    We were last minute vacationers and this Best Western had the lowest on line prices and we got an even better deal when we arrived. Everyone was very helpful and smiling. All looked like they enjoyed working there which says a lot about the management. Shoot even the Laundry worker was smiling.

    5
    « Very Comfortable »

    We love staying at this Best Western! We live in Canada and make this our first nights stop when we head south for the winter. It is a big place, good variety of food for breakfast and very comfortable beds. My only complaint is the signage on the interstate is not good. I wish there would be some kind of sign showing which exit to get off for this hotel. We have stayed here for the last four years and have always missed it and had to circle back. Front desk staff/management and the lady that does the breakfast are very friendly. We look forward to coming back next year. Keep up the good work!!!

    4
    « Best Western Crossroads of the Bluffs »

    It was a very nice experience with clean rooms, helpful staff, a good breakfast and a nice pool area. It would have been nice if the whirlpool was open but the fitness center had good equipment choices. In that area, there is road construction so you have to really pay attention to the signs. There is a truck stop next door but we were in the room closest to them and couldn't hear trucks at all.

    5
    « Check it out »

    If you are looking for a night stay or for couple of days close to Omaha, then the Best Western at Council Bluff is a place worth considering. I travel a lot and whenever I am in that area, I don't think twice. It is an easy choice for me after I had research and considered hotels and motels in Omaha downtown area and Council Bluffs. I highly recommend it.

    3
    « Average Stay »

    Beds were very comfortable. There were two armchairs, which was nice, but only one had a lamp to read by. Bathroom is very small. Breakfast had choices I liked. Price is a little more than I like to pay for the quality of the motel.

  • 5
    « great employees »

    the employees were fun to talk with, and as an add bonus, an employee knew when I was checking out and that I would be needing a cart. He drop one by my door just before I was getting ready to go get one.

    4
    « Nice stop on way home ! »

    Nicely redecorated hotel, fresh and modern. Comfy beds. Very noisy heater/ air conditioning unit. Room was facing the pool and smelled of chlorine / pool. I tried to print off a $10 BW coupon I had received via email and printer wasn't working and the BW site was down, the manager offered to put the offer through later when the site was back up . Very pleasant man .

    5
    « Pleasant and Convenient to Omaha »

    A nice place to stay when visiting the Council Bluffs and Omaha area. The room was clean and comfortable with an in-wall A/C unit that was quieter than most we've encountered. The surroundings aren't much to look at, but freeway access is close by. The staff was friendly and efficient. We'll stay there again.

    1
    « No cable for two days. Was offered a room of lower quality. Will not stay here again. »

    No cable for two days. Called up the front desk to let them know and the sarcastic tone I received said it was getting fixed before i could even say anything and then hung up. The next day when I get off a hard days work ready to relax after my shower and lunch turn the tv on to find out there wasn't any cable, still. I called the front desk and was offered a room of lower quality.(very rudely). I Would pack up and leave all together if I hadn't paid in advance. Will not stay here again.

    3
    « Cheap, and you get what you pay for »

    Rare to come across a Best Western charging less than $60 a night, but there are compromises. It's an older motel that has been remodeled, and it is now showing its age again. The "pillow-top" mattress was fairly comfortable, but older, and sagging. The floor had obviously not been vacuumed prior to our visit, as you could see lint or something around in various places, just enough to cause us to question the overall cleanliness. Furnishings starting to get a little rough around the edges, too. Still, we were exhausted, the shower was excellent, and decided that we could handle it for the price. You will have to make your own call if you think it is worth the compromise. If you aren't sure, you might want to choose a newer property. Of course, that one won't be $60!

    5
    « Pleasant stay »

    Courteous from the moment we walked in. Informed us on all necessary info and answered questions about local venues. Key to room didn't work, but this issue was taken care of in a matter of minutes with the desk attendent, Muhammad, getting us in to another room. No elevator for 2nd floor but I requested a king smoking and thats where it was and one flight of steps was not an issue for us. As far as the smoking room went, gosh, it didn't smell like a musty, smokey room to me, nor to my non-smoking spouse. Clean room. Internet was good. Quiet on the east side. Bed/pillows/sheets were super comfortable. Room window looked down on the swimming pool, which was just being filled and readied for reopening in the next day or 2. Don't know how quiet room would be when pool is in operation, but it did look very nice and fresh. Breakfast was hot and plentiful. Eggs, sausage & gravy/buscuits, bagels, toast, muffins, cereal, do it yourself waffles. Very good. The lobby and dining area are very tastefully decorated and quite comfortable. Good location, not far from I-29 and 80. And they have shuttles for the casinos. The Horseshoe was not far from the motel. Just a great stay, overall.

    4
    « Great Place to Stay »

    A little off putting that it's right on top of a huge truck stop but it was very clean, the staff was helpful and in a pretty good location. Will definitely stay here again if passing through. They have pet friendly rooms which was of benefit to us

    5
    « Enjoyable Stay »

    We enjoyed our stay at this motel. Room was clean, warm and everything worked. Breakfast bar was well stocked with friendly, helpful staff. Have stayed here before and plant to again. We also used the valet service and were provided a safe ride with prompt service.

    5
    « We were so pleased!!!! »

    We doubt you could do better in Council Bluffs, and if you are heading east on I-80 this is a great stop without the Omaha traffic in the morning. The hotel is easy freeway access, gas at great prices within a block, restaurants and a huge convenience-type store nearby full of midwest souvenirs and post cards. But the hotel itself deserves recognition for the spacious and clean rooms, the extremely friendly staff, and a breakfast that is above and beyond! Many hot selections, fruit, cereals and breads, everything you hope for and things you don't expect! Enormous indoor pool/hot tub area which was unfortunately closed on our visit but we look forward to another stay here.

    4
    « Easy Does It. »

    Great Best Western hotel with helpful staff. Easy access off I - 29 Interstate highway . Awesome morning breakfast to start your day. This is a regular stop on our annual trips to Nascar in Kansas City.

  • 5
    « This hotel allows cats »

    It is very difficult to find a hotel that will take a cat-pet friendly usually means dog friendly. There wasn't any hassle here and the staff were very helpful in all instances.I would definitely stay here again. Easy on and easy off the interstate, too.

    5
    « Friendly, comfortable, and my favorite hotel. »

    The staff is very friendly. Rooms are comfortable. The location of the hotel is perfect. There shuttle service IS THE BEST. My favorite hotel for a weekend get away. Price is always reasonable for the number of services that is provided.

    4
    « Interior hallways great in winter stay »

    HUGE facility, but we felt welcome and safe. Great breakfast choices, quickly back on I-80 next morning. Multi- family room seatings with flat screens in the lobby-breakfast room area felt warm and inviting.

    4
    « Week end Getaway »

    Crossraods is about an hour from our home. We go to Council Bluffs occasionally to go to the dog races at Bluffs Run in the Horseshoe Casino. this is a conveniently located motel that is moderately priced and has decent rooms with comfortable beds . They have an indoor pool and hot tub, however at this last visit the hot tub was out of service. :( Hope they get it fixed before our next visit. Nice shopping area close by also.

    2
    « Clean room, indifferent staff »

    At checkin, I was not "welcomed" or "greeted." I was checked-in, and directed to my room at the back of the hotel. Arriving after dark, light in room wasn't bright enough to see additional light switches, requiring use of a personal flashlight. At checkout, I was not asked how my stay was...I handed in my room key, the attendant printed out a receipt and handed it to me. I don't even think there was "have a nice day." Certainly no "thanks for choosing Best Western.

    3
    « Great Value »

    Hotel was not the best or worst and was priced good which is what we were looking for. We got a clean room at a decent rate with clean sheets, blankets, towels etc. We felt very safe at this hotel. Family friendly. The door key did take a few times to open the door and we could smell cigarettes in the hallway. We didn't utilize the pool since we were tired from traveking. The breakfast was good. Hot eggs, biscuits and gravy, waffles, fruit, cereal. No bacon or sausage though. Would stay here again if passing through.

    2
    « ehh soso »

    this was just a place to sleep, close to many attractions but for the high prices and rude guests it was a low value,hot tub was closed ,pool was being serviced and unusable security doors were broken and room key took several attempts to open the door to the room. as a heavy smoker i was surprised by the dense odor of smoke in the room indicating that carpet/curtains and such hadn't been cleaned or changed in a long time.

    4
    « Branson Trip »

    The room was large and king size bed was comfortable.. Breakfast was adequate and hotel was close to restaurants. Restaurant at hotel was closed. Check in was fast and room was nice and clean. Will definitely stay here again on our way to Brandon.

    3
    « A Little Over-Priced »

    Beds were comfortable. There were two comfortable chairs in the room, which we appreciate--and adequate lighting for reading. Bathroom is fairly small. Faucet in bathtub/shower is old. The door to our room was hard to open; you had to really push hard. Breakfast was good. Room rate (even with a discount) is higher than I feel it is worth to stay there.

    4
    « Good location and reasonable prices »

    Very nice rooms and good breakfast. Friendly staff and great location. Easy access to the zoo, casino, dog races and lots of shopping places. Nice pool, but hot tub was broken. Reasonable prices. Would stay here again!

  • 4
    « a place to stay while you're away »

    I travel to this motel for work, so it's not for fun. The building has been here for a while and it is a bit worn, but they have been working on it and the rooms and facilities are not too bad. The people working here are friendly and helpful. The pool area is large and great for families. The rooms on the northwest corner can be a bit noisy with trucks from the truck stop next door. It is a central location in Council Bluffs and close to the interstate for travel.

    4
    « Hotel Stay »

    A very good and affordable place to stay. Staff is very friendly and attentive of your needs. Breakfast is good, but no bacon. Rooms are clean, security is 24/7. Shuttle will take you everywhere. I highly recommend this hotel.

    5
    « Enjoyable stay!!!!!!!!! »

    I have been coming to this Best Western for a awhile now and all the employees are always outstanding and helpful. If need a quite room ask for a inside room. There are plenty of restaurants in the area. Has a shuttle service that runs 24-7 with-in a 5 mile radius

    4
    « Not a bad place to stay »

    Easy access off the highway. The rooms were clean and quiet room. Also pet friendly which was a big plus for me. Plenty of places to eat within a 1/2 mile. The breakfast was nice. The usual waffles, pastries, etc. plus small cheese omelets.

    4
    « Fair price, excellent service, great breakfast »

    Overnight stay with my children. The staff was pleasant; place was clean and lobby was updated. Had a problem with the magnetic lock on my room, so I asked for assistance from the lobby. He confirmed the problem and went back to the front desk to secure a different room for me. He escorted us to the second room, made sure it unlocked, and even started the ac for us. The second room was easier to open, but still had a slight glitch with the magnetic lock. I chose this hotel for its indoor pool. The kids loved the pool. The room was very sauna like, but was tempered by the cooler pool. The beds were comfortable and layered with 4 large pillows! (I'd love to know where to buy some!) The room had a microwave, coffeemaker, and small refrigerator. The continental breakfast bar was fabulous! Fresh fruits, cereal, yogurt, make your own waffles, muffins, oatmeal, coffee, and juices. I would recommend this hotel to anyone with children!

    5
    « Great Stay, Friendly Staff »

    The staff here was very friendly. We came in late and the front desk clerk offered to keep the pool open longer if we needed them too. The breakfast was very good and consisted of eggs, biscuits and gravy, cheese omelets, and your other normal continental breakfast items, such as yogurt, cereal, muffins, etc. The front desk clerk at check out was very friendly. The pool is nice and large and there was lots of room in the pool area away from the pool for my two year old to run. This was nice since it was too late to be outside. We stayed on a visit to the zoo. It took us only about 5 minutes to get to the zoo from hotel!

    3
    « Not the best experience »

    We had 3 rooms for group; mine was very dirty; all rooms "stuffy" wet odor-resolved with AC on. My sink drain was broken, no response from hotel staff. Good location for Omaha area, to zoo, etc. and some hotel staff nice. breakfast good. If not for one really crappy filthy room, would have been nice stay. We are all returning in month & have decided will look elsewhere to stay.

 

Getting to the hotel ...

All directions
·From: I-80 and I-29. Take the 24th Street exit which is Exit 1B to the BEST WESTERN Crossroads of the Bluffs.