BEST WESTERN Hotel City,  Copenhague

4.0/5  - based on 1055 guest reviews.
Peder Skrams Gade 24, 1054, Copenhagen, Denmark - See map
+45 33130666 +45 33130667

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    Cocktail lounge
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BEST WESTERN Hotel City is a quiet hotel in the heart of Copenhagen. At the hotel you will find newly renovated rooms, with classic Danish designs. The hotel is located in the cultural center of Copenhagen, with the Royal Theatre, the Opera and Nyhavn nearby. Situated only a few minutes walk from the Metro station Kongens Nytorv, and if you arrive at Copenhagen International Airport, you can take the Metro directly to the hotel. The hotel is located near the pulse of Copenhagen's main shopping street, but still peace and quiet maintains at the hotel. The discreet elegance of this Copenhagen hotel is reflected in the beautifully designed lobby featuring a soothing fountain and furniture by famous Danish architects. Each well-appointed, stylishly decorated room at the BEST WESTERN Hotel City features free high-speed Internet access, Samsung flat screen, coffee/tea maker and Danish designer furniture. The hotel also offers a meeting room, a bar, guest laundry and two guest computers. A friendly staff is ready to ensure a comfortable and memorable stay while in Denmark. The hotel is licensed with the international eco-label Green Key and 100% powered by wind energy. If you are looking for a central hotel in Copenhagen, the BEST WESTERN Hotel City is definitely worth a visit. Welcome to Copenhagen and welcome to BEST WESTERN Hotel City.

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Room 1

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based on 1059 guest reviews
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520
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12
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Cleanliness
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Value
BEST WESTERN Hotel City,Copenhague
  • 4
    « Perfect location, great staff »

    We spent four nights and were exceptionally happy. Yes, the rooms aren't large but they are well maintained, have international TV stations in various languages and the breakfast buffet is varied and gives you a good start into the day. The hotel is not cheap but by Copenhagen standard and taking into account the great location it is worth the price

    4
    « Small Room but Nice Hotel »

    A lot of hotels in Copenhagen have extremely small rooms, and this is one of them. Twin size bed, with just enough room for a small desk, chair and side table. The bathroom was adequate, but the shower was really small. The window opened to let some fresh air in, which was good because the room got stuffy pretty quickly. The breakfast buffet is quite good; no complaints here. The front desk staff were helpful. You can buy a bottle of water or soda at the front desk, but you must ask for it. There is no restaurant in the hotel, but there are some good ones nearby.

    3
    « Well situated, good price but not ideal for tall persons... »

    I booked this hotel while on a 4 days visit to Copenhagen for business purposes. The hotel is well situated and quite stylish on the reception/breakfast floor. It is well below average in price compared to other modern hotels and the price includes a decent breakfast with lots of Danish pastries, some fruits, some cheese and the obligatory eggs, bacon and fried beans. Nothing special but nothing to complain about either. The interior refers to Danish design and is overall pleasant. But the standard rooms are right-out tiny. My 1.88 meter tall frame fully fills the bed and showering is just uncomfortable to say it mildly. The bar is tiny too and doesn't really invite to enjoy time with friends or colleagues. I can't possibly imagine spending time with a family here. Especially as there is no possibility to take lunch or dinner. In all, this is a cheap, clean and well situated place while on a short business trip to Copenhagen. Anyone who asks for more or intends to stay longer, should be ready to pay more and go elsewhere.

    4
    « Good hotel in superb location »

    A very good location right in the centre ideal for exploring the City.Good value for this expensive City.We had a ground floor room at the front and we had been warned this could be noisy.It was not a problem,a good clean room with a bath and a shower,tea and coffee provided.A good selection for breakfast including a good choice of hot dishes(we did not need lunch!).Staff were pleasant and helpful,we found everyone in Copenhagen friendly and willing to help with directions.I cannot really fault the hotel and would recommend it for anyone looking for two or three nights exploring the city.

    4
    « Great hotel in a good location »

    Stayed here for a weekend. The staff were very friendly and helpful. The hotel has a rustic charm to it. The weather was bad but luckily the hotel gave us free umbrellas. The metro is nearby and you can use it to tour Copenhagen. The room was reasonably spacious with a nice big tv. However, the bath was ridiculously small. Instead of key cards, we were given a old fashioned key. We loved our stay here and would highly recommend it.

    4
    « Great location. Good value. »

    Just got back from our 4 night stay at this good and friendly hotel in expensive Copenhagen. Copenhagen is on the up as a tourist destination, but truly has a long way to go in our opinion. That said, if you need a comfortable and cost effective base from which to tour this Scandinavian city, this stylish little hotel offers the perfect choice. Our adult party of 3 reserved 2 rooms. A superior double and a single occupancy standard double room. Both rooms were spacious and reasonably well equipped with good amenities for the 3 star rating, such as safe, tea and coffee making facilities, seating areas and flat screen TV. We loved the vibe of the hotel. It's located on a quiet side street in a convenient but central location just 3 minutes walk from Nyhavn and 5 minutes walk from Kongens Nytorv metro station and Magasin du Nord department store. The staff were great and the breakfast buffet served adjacent to the lobby was extensive, quality and all round excellent. The hotel is not perfect in every regard. We disliked the pillows but loved the comfortable beds, liked the large wall mounted TV but hated its limited channel choice, appreciated the spaciousness of the room but were underwhelmed by some minor design flaws like the lack of drawer space and especially elements of the small ensuite shower room. A small sink had a shelf right above it and heads collided with these on numerous occasions. The shower curtain was rubbish. In a more affordable European city location than Copenhagen, we would be less forgiving. 100 metres away is an excellent curry house restaurant called Sahil which is well worth a visit and 400 metres away is Tonys restaurant an extremely busy and above average vibrant Italian restaurant serving stylish food at a great price, but avoid their £45 cheapest bottle of red wine recommendation and stick to beer or water. We loved the Danes, loved some parts of their city, but overall thought Copenhagen to be seriously underwhelming compared to many European city destinations, especially at these prices.

    4
    « Great Location »

    We had a really pleasant stay at this hotel. It is in an ideal location and suited us perfectly. The reception/lobby is well serviced and the staff polite and helpful. The lounge/breakfast area is kept very tidy and clean. The breakfast here is really worth having with a wide variety of dishes to choose from. There is a small bar area which didn't seem to get used very much but we took advantage and found it to be perfectly acceptable. The first room we were given did not meet our expectations as we had specifically reserved a double room and we were shown to a twin room which was quite small in size. Upon request they offered to move us the following day due to the hotel being full for the evening. Whilst it wasn't much hassle to move, it would have been nice of them to get it right first time and particularly as they knew that we were there for a sporting event and so would have a fair bit of luggage including a bicycle. Nevertheless it worked out fine in the end and our double room was more than adequate. The rooms were cleaned daily and towels and toiletries replaced on a daily basis. The hotel cycle hire service worked well too and I would recommend this to anyone that visits Copenhagen. The city lends itself to cyclists and its great fun sightseeing this way. Despite our little hiccup we would still go back to the Best Western as we found it reasonable value for money even though Copenhagen is an expensive City to visit plus for the location alone it's worth it.

    5
    « Excellent! »

    I have only good things to say about this hotel! Given that it was a reasonable price in what looked to be an excellent location I was a bit anxious despite the good reviews. But all the praise given to this hotel by other reviewers is very valid. Location is excellent is is on a quiet street yet in the centre of all tourist attractions so we walked to everything just getting an uber home in evenings as it was dark and we would be tired. There are a few restaurants on the same street (sushi and Indian) and just round the corner a few more. Or a 5 minute walk is the main harbour area full of bats and restaurants. On the advice of a another reviewer we took the metro from the airport to the metro stop which is 5 minutes walk. The reception check in was fast and friendly and we were able to check in early. We had a twin room and we found it perfect for our two night stay. Very light and airy. The beds are singles but there is one on each side of the room so it is good to not be right next to each other. Nice bedding and comfortable. Big tv, lots of plugs, good wardrobe and bag storage in entrance area of room with full length mirror. Two chairs and then desk and desk chair. Bathroom small but well laid out with nice towels and shampoo, shower gel, soap and body lotion provided. Shower, no bath. Kettle also in room with small supply of tea and coffee (may need to ask for more if you need tea for two in evening and morning before housekeeping replenish). Iron and ironing boards hanging outside in corridor. No air con but we could open the window and turn down the radiator and if needed there was a fan in the wardrobe. We were happy with this but maybe in summer people that like cool rooms may miss air con. Everywhere in hotel is well kept and feels fresh and clean. It is not super modern or extravagant but has a few nice design features to make it a bit nicer than a completely run of the mill bland hotel. After reception there is a large atrium area with seating with a small bar area to one side and then more table seating on the other side. A final big plus was the breakfast provided. Many of the hotels I looked at didn't provide breakfast so I wasn't expecting much but as reviewers have commented it really was a good spread and very good quality. If you like a made to order cooked breakfast then you won't get that but they had the basics for a hot breakfast (scrambled or boiled eggs, bacon, sausages, beans, toast) and then loads of yummy pastries and all the usual continental stuff with danish items too. If you are looking for a good value, very well positioned hotel then this an excellent place!

    5
    « Great place to stay in Copenhagen »

    Had a very pleasant stay at this hotel. Very modern inside, even though the building is old, clean rooms with modern design and the best location closed to the main Metro station and the waterfront facilities. Great breakfast too and friendly staff at the reception and breakfast. Stayed for business but it will be a nice holiday hotel too.

    1
    « Budget hotel, budget bed and tiny bedroom »

    I picked this hotel as it was well situated and had OK reviews. We booked a larger room for a bit more space for cases etc. The room size was good, the bathroom had to be the smallest hotel bathroom I have ever seen. Furniture was uncomfortable, bed was uncomfortable. We also had to get some light globes replaced as they did not work. Good breakfast! While it was well situated I would not stay here again

  • 4
    « Perfect location for a Copenhagen sojourn »

    Other reviewers have noted this hotel's perfect location. It's on a relatively quiet street - "relatively" because no cobblestone street is actually quiet - one-half block from the main canal and Nyhavn street. Importantly, it is only three blocks from the Kongens Nytorv Metro station, so you can get to and from the airport for US$3.75 in 15 minutes - much easier than the train. Everything you would want to see and many restaurants are within 15 minutes' walk. Our standard room was US$773 for three nights. As others have also noted, the breakfast buffet is one of the best included breakfasts we've ever had. The room was small but the beds comfortable. We don't understand why European hotels provide only a single down comforter on the bed rather than sheets and blankets. We were so warm that we had to take the comforter out of its cover and sleep with the cover sheet only. The bathroom was also small and not well laid out. Why bother asking guests to reuse their towels when the bathroom contains too few towel hooks?

    5
    « Ideal location, great hotel, great breakfast »

    We were so, so pleased with every aspect of our stay at this hotel. The location can't be beat -- right next to Nyhavn, Kongens Nytorv, and the Stroget. Close and easy to both the metro and bus. A short walk to The Little Mermaid. The staff was incredibly helpful and friendly and the room was very comfortable. The breakfast was really exceptional as well; Unexpected to have such a robust offering. We would absolutely choose this hotel again for visiting Copenhagen.

    4
    « Great Location »

    We stayed 2 nights here, It has a great location close to Nyhaven wharf and walking distance to most attractions, Rooms were good, clean and comfortable, Breakfast was good with a fair selection to choose from, there is no air-conditioning probably due to a cooler climate so warmer nights are a bit uncomfortable but in all it was a good stay

    5
    « Exceptional value »

    This Best Western is a cut above - gorgeous lobby and rooms, very well located near the Nyhavn canal, in the center of Copenhagen, near bus 26 stops (to ferry to Oslo), and reasonably priced. Highly recommend.

    3
    « Boutique Hotel That Covers the Essentials »

    We stayed here for one night after a cruise and should have booked it also on the front end where we spent three nights at another hotel. It is not in any way like an American Best Western. It is stylish, well-located near the river, with a good buffet breakfast and rooms slightly bigger than is typical of the small Copenhagen rooms. Room layout was good and modern with a tiny, but adequate bathroom ( very small but modern shower). Don't know why it's a three-star compared to Hotel Phoenix, a four-star where we originally stayed.

    4
    « Pre-cruise hotel stay »

    We stayed 3 nights before leaving on a cruise. The location was very close to Nyhavn and close to city transit and hop-on hop-off bus and harbor cruise. The hotel was clean and staff helpful and friendly. Breakfast was good and well presented. This hotel does not have air conditioning, although there was a fan in the room. There are several steps up to the lobby which could be problematic for anyone with a disability.

    3
    « A reasonable hotel with excellent staff »

    I stayed at this hotel on business. The hotel itself is in a lovely old district of the city just minutes walk from the Metro and very close to great shopping areas and restaurants. Access to the hotel is up a number of steps, which is a bind with luggage, but the staff at the front desk are very courteous and extremely helpful. This is a 'budget' chain of hotels and as such there is no restaurant or room service. My room on the second floor was not that spacious but then I was out at work all day and out looking for somewhere to have dinner in the evening, so that wasn't so much of an issue. There was NO air conditioning (a small fan provided but only good for recirculating warm air) and it's too noisy to open a window. The room and bathroom were clean and functional. The major gripe about the room - the shower! Water pressure etc was great but the shower cubicle was an odd shape owing to the room format and as such I couldn't actually stand under the shower itself - you have to take the unit in your hand and shower that way, I really didn't care for it much. Although there was no restaurant they did have a resident bar (I didn't try) and they had an area for a buffet style breakfast in the morning which was actually very good indeed. Despite the drawbacks of the room I would certainly consider this hotel again for the future given its location, value and the staff - I could not fault them despite concerns I may have had reading other reviews.

    5
    « Brilliant! »

    This hotel is in a fantastic location with easy access to the station, shopping and eating districts. Rooms were really comfortable and spacious and it was a very peaceful place. Breakfast offered a good selection and bikes can be hired from either the hotel or from the promenade a few meters away. Highly recommend this hotel if you are visiting Copenhagen!

    4
    « One of the best European business hotels »

    Great location in a quiet neighborhood near Nyhavn. The rooms are clean, efficient, very comfortable and bright. Breakfast choices are extensive. The property is modern, clean and in good condition. Definitely a good value and far exceeds any Best Western I have experienced.

    3
    « Good location »

    Hotel was in a great location..they offered bike rentals which was very convenient. Hotel was clean and the breakfast was extensive and quite good. Be sure when making a reservation to ask for a doouble bed or you may get two twins. Unless you want that.

  • 5
    « All about location »

    Hotel located on quite street but still very centrally located. Can walk to most tourist sites with no problem.. Price of room was a little below other hotels in the area. Breakfast was good. As one reviewer stated the 6 or 7 steps to enter lobby from street can be a problem carrying luggage if you are not physical able.I am 72 and could manage, but my wife could not handle it. Very good Pakistani restaurant out front door and to right. So to sum this up, on quite street, very well located, reasonably priced, nice room, good breakfast, location is the key.

    5
    « Very Well Located and a Real Value »

    We selected this hotel carefully since we'd be staying for four nights. There were three reasons. It was a Best Western and we have always had good experiences in Europe with hotels that are members of this network. The location seemed to be central to the activities in which we were interested and the reviews that we read confirmed both the locational advantage and the hotel's amenities ? the primary of which was a very extensive and tasty breakfast buffet that was included in the price. Relative to comparable hotels we found this hotel's price to be reasonable even though it was above what we'd pay in other European cities. One of our pleasant surprises about this hotel's location was that it was in an essentially residential neighborhood but there were at least three restaurants along this one-block street that ended at the main harbor's wharf that were inviting: an Argentinian restaurant (?Fiesta?) at one corner, a Pakistani restaurant (Sahill's) at the other corner at which we had a dinner, and in between Karma Sushi to which I would have gone if a table had not been available at Sahill's. We found the staff to be very personable and helpful. Their service and advice, when we asked, was on target and helpful. They ordered taxi service for us the night we went to Tivoli Gardens and when we needed to be at the airport for our departure. In this latter case, the company had a fixed rate for the hotel's clients: 390 DK. All taxi fares could be paid with credit cards. The room was very clean and spacious although its shower, while hardly the smallest we've ever had in Europe, was small but adequate. The bed was comfortable and the absence of air-conditioning and the use of a fan were not problems since the evenings cooled down from the very, unseasonably hot days in late August. The only issue for me was the quality of the WiFi signal in the room (3rd floor). In the public spaces on the ground floor the signal quality was somewhat better but, as the staff member explained, the system's robustness was tested by many users streaming film and playing games. It would be nice if this hotel's management found the resources to upgrade their system, as I know has been done in other BW properties. We would recommend this hotel to travelers like us.

    5
    « Great location !! »

    Great hotel for getting around Copenhagen...we walked to all the slights we wanted to see perfectly situated in a quite side street with the river at the end of the road. Staff are reception were so very friendly and helpful. Breakfast was mostly continental with a few hot items but very fresh and refilled Room was very nice...

    4
    « Great location »

    We really enjoyed our stay here but warning to other Americans there is no air conditioning. Wifi worked fabulously, good business center, excellent breakfast, big bed, and friendly staff. It was also right by Nyhavn and the new pedestrian bridge to the other side of the canal. Good pick if your looking for a moderately priced (for Copenhagen at least) hotel.

    3
    « Central location »

    A clean, pleasant, hotel with quite rooms and comfortable beds. The staff were pleasant and helpful and the location is excellent - near the river and close to many restaurants at Nyhaven. Breakfast was very good with a wide selection. Housekeeping was slightly erratic. We had an electric jug but no tea bags, milk or sugar were provided. The bright lights on the TV and a/c were annoying at night and needed the usual sticky tape treatment.

    4
    « Good, but... »

    Quite a good hotel, but not perfect. Location is so so. It's an area which is trying to improve its past, but away from the city centre - 20-25 mins, metro (train station) is about 10 mins. The main flaw is that this quite a large hotel but pretends to be a boutique hotel. There are only two lifts serving the whole building. Breakfast is quite good: quality & variety, but space in the room is limited at peak times so it spills onto bar area. It's not very comfortable eating from low bar tables. Staff is very friendly and helpful,which is very positive. The room we had (superior) was very well appointed. It was tastefully decorated and offered good facilities. Downside points were that the safe was at the bottom of the wardrobe, level with the floor - most awkward to get to. There were no luggage racks, and there were no handles by the bath/shower for safety.

    1
    « Terrible Customer Service »

    After a cruise this past July (2016) we booked a room at the Best Western in the city. The location of the hotel was good, the breakfast was nice and the room was adequate (not worth the money) but that is were it ended. As we arrived at the hotel there were about 6 steep steps inside the door of the hotel that led to the lobby. To my shock the front desk man (a young man) watched as I struggled to lift our bags up the stairs. Please note that the employee was not assisting anyone at the desk as he watched me. Once I managed the bags to the top he then asked me if I needed assistance. The next morning at check out, I stepped away from the lobby for a minute and returned to find my 70plus year old mother struggling to carry the bags down the steps while a different employee (a young man as well) watched her. If this hotel does not employ individuals to help with the bags they should put an incline in. Before booking this hotel I noticed that their website stated that they had fixed taxi prices to the airport. I emailed the hotel and was quoted the fixed price. When I got in the taxi (that the hotel reserved for us) the taxi driver stated that there was not a fixed price. I ran back into the hotel and mentioned this to the front desk man and he stated that the hotel didn't have a fixed price. I said but your hotel emailed me a few days ago and quoted me a price. He then said well we discontinued that. I said since when because I just received the email a few days ago. He replied that the fixed price stopped that very morning. Because I had a plane to catch and a mounting taxi price I did not stay to argue. When I returned home I emailed the individual who I had communicated with and now 2 weeks later I have yet to have received a return email. Need-less-to-say I am disappointed in the costumer service from this hotel and would not stay there again.

    5
    « 3 star hotel delivering 5 star service »

    Very comfortable hotel in a very good location but most of all really good and friendly staff. We had an issue with our room which was our fault but the head receptionist resolved the problem with no fuss and very good grace - excellent.

    5
    « Very convenient »

    We spent 4 nights here. the location is excellent, our room was comfortable and quiet, and the staff were helpful and friendly. Also the breakfast was excellent with a good choice of hot and cold dishes. A perfect location for exploring the city. The only downside was that the bath drain was blocked' but the staff sorted it out quickly and efficiently.

    4
    « Very central hotel »

    We booked this hotel for its lication and a 4 day stay before our cruise. The check in was easy and the staff were very friendly and welcoming. The double room was on the 5th floor (502) and was large and very clean with a double bed, sofa, small table with an armchair, dedk and chair, good size TV, air conditioning, wardrobe, safe, mini fridge but no iron. The bathroom was a reasonable size but it had the smallest shower that I have ever been in. There was a second door separating the sleeping room from the entrance, although the hallway was very quite the door would keep any noise away from the hallway if required. Breakfast was of a good quality and more than you need to start the day. The Best Western Hotel City is a 3 minute walk to Nyhaven area, 5 minute walk to the Kongens Nytorv metro (which will take you yo the airport) 10 minutes to the shopping area and also to Papiroen (food market). Almost everything in Copenhagen is only a 30 minute easy walk. I would highly recommend this hotel even with the small shower.

  • 5
    « All good »

    Clean place, very nice staff, perfect location, nice rooms, room size is ok, room decor is really nice, breakfast is basic but good, good quality bike are available for renting (~16€/day). I strongly recommend this hotel for any type of trip.

    4
    « Very good location in Old City »

    Best Western Hotel City is very well located in the Old Town of Copenhagen. Everything is in walking distance. You can reach to Nyhavn via beautiful view of the city in 5 minutes by walk. Also distance to metro is around 5 minutes by walk. We reached to hotel from the airport by metro very easily. Between 25-28 August 2016 , we stayed 3 days in the superior room with street view, our room was clean and it has been cleaned every day , bed was comfortable , staff was friendly and helpful. There was no air conditioning but the window was enough to get fresh and cool air .Breakfast was self service , very good and comprehensive as well. I highly recommend this hotel.

    5
    « A great Old City hotel »

    This hotel was perfect for us as it was within easy walking distance of everything we wanted to see and do in Copenhagen. Comfortable beds, friendly and helpful hotel staff, clean and functional rooms. No air conditioning but in late August we didn't need it as we could leave our windows open to the lovely breeze off the ocean. Small bathroom but sufficient for our needs. Loved the shower (even though it was quite small) after a very long flight from Canada. Fantastic breakfast buffet that was included in the cost of our hotel meal. Would stay here again.

    5
    « Fabulous hotel - great location, staff, rooms and service »

    Booked 2 Superior Double/Twin rooms from 27 July ? 1 August 2016 directly with hotel (in English, initially via a phone call, with follow up emails). Both rooms were spotlessly clean, spacious, quiet and well equiped. Ensuite shower rooms were lovely. Staff friendly and helpful, breakfast self-service and delicious. Nice bar area, all public areas very well kept. Great location - quiet, but only a short (approx 5 min) walk to Metro. Completely recommend. Hope I get to stay here again. Loved Copehagen itself - stayed 4 days, with husband and kids aged 13 and 17. Only scratched the surface of this wonderful city - wish we had had 2 weeks.

    4
    « Stylish, centrally located and for Copenhagen excellent value »

    Stayed here 3 nights. We chose this hotel due to its central location and the fact that breakfasts were included. Staff were friendly and happy to look after our bags as we arrived on an early morning flight. Breakfasts were very good and there was plenty of choice with delicious freshly baked Danish pastries. Our room was very clean, fairly spacious and as you might expect in Denmark very stylish. If we were to find fault it would be with the small shower room and the fact we were in a corner room looking across an inner courtyard to other rooms.

    5
    « Brilliant!! »

    We have arrived back today from a short break at this hotel, which we found to be a superb choice for our needs. Location wise, it is a ten minute walk from the tube station from the airport, two minutes from the waters edge and ten minutes from Nyhavn. We had a top floor room - small lobby with storage and a safe, wet room bathroom and bedroom. The room was clean and presentable, with a smart tv, air conditioning and a comfortable bed. Nothing fancy, but we always planned to be out seeing the city, rather than staying in the room. Breakfast was superb, with hot and cold options - all self service, but very fresh and appealing. The hotel had 24 hour reception, which was very efficiently staffed - friendly and helpful at all times. An excellent choice for us - we averaged 12 miles a day around the city and the hotel was exactly what we needed. We would not hesitate in recommending this hotel and will definitely stay again next time we come back.

    5
    « Expectation exceeded »

    I booked this hotel on Best Western rewards points and was happy get a 'deluxe room' confirmed. I was encouraged by positive reviews here on Tripadvisor. However, I kept my expectations low. We arrived around noon time and were able to do the check-in formalities with a very pleasant front desk agent (Kristian). I was absolutely surprised that our room was already available. Well, this is by chance, due to occupancy and availability and not under control of hotel staff. However, I appreciated this a lot and it made a great time benefit for the subsequent afternoon. Next surprise, under control of the hotel management: my Best Western status has been acknowledged (mineral water and candy, which was quality Alban Bergh marzipan). This happened only once during my Best Western rewards membership. Then, arriving at our room, I found out that my preferences had been fully acknowledged: high floor (we were on 5th floor) and quiet room. Maybe all deluxe rooms show towards the court yard, but it made me happy since it allowed for open windows during the night. The room was bright, airy and well appointed. Everything was clean and well maintained. A hughe plus: a second door separating the sleeping room from the entrance!!! This would keep any noise away from the hallway. At night, again a pleasant, friendly and efficient front desk agent gave the room keys to us (no room cards, still the old room keys). Breakfast was of average quality. but good and sufficient. Unfortunately only nescafe was available, although I saw the employee serving coffee from the bar. Since I did not ask I do to know. However, she was absolutely pleasant, very kind and careful. The same front desk agent checked us out (Kristian). So it was a happy welcome and a happy farewell. I was absolutely impressed by the staff and by the room decor and the hotel's general appearance. Location is fine, bus no. 66 goes to/from central station to a stop 2' away. I let management know of my positive impressions and received an immediate reply. All in all I can only recommend this hotel.

    4
    « a nice place to stay while in Copenhagen »

    This best western hotel has a terrific location and provides a great breakfast. It is within a couple of blocks of the canal boat area and within easy walking distance of the little mermaid and other tourist attractions. I took very pleasant walks each morning along the canal. The hotel itself could use some sprucing up. It is looking a bit tired. The staff, like all Danish people we met, were very friendly and helpful.

    4
    « Perfect location !! »

    Just like i like my hotels. on a quiet side street but about a 3 minute walk to Nyhavn and may other places to see and go !! Modern rooms, very clean, well kept, good size and nice bathroom. Very friendly and helpful staff, very good breakfast buffet. They have bikes for rent at the hotel in a bike mad town !!

    4
    « All you need: great location & value »

    Chose this hotel based on convenient location and breakfast included (worth considering in Copenhagen unless money no object). Very friendly & helpful staff. Pleasant room although rather hot under roof on 5th floor (sadly no aircon other than a fan). Good breakfast choice. Close to waterfront & just 5 minute walk to famous Nyhaven area. Recommend trip across harbour to Christiania district & Papiroen streetfood market. Would recommend this hotel and happy to return.

  • 4
    « Very good location, mid-end hotel near Nyhavn »

    From a US perspective, Best Western is a budget brand, but they're substantially better in Europe. They typically run hotels in existing older buildings, once independent hotels. It's kind-of a budget version of small boutique hotels. The Hotel City in Copenhagen is a perfectly reasonable example, if not the best. The location was great, right on the waterfront on a quiet side street very near the tourist hub of Nyhavn. The room was good, an OK size and as usual in Scandinavia, everything nice, clean, and working well. Breakfast was good, keeping in mind that Scandinavian standards are very high in this regard. The hotel had bicycles to rent for the day. Front desk service was very good, friendly and professional. It's a bit of a shame the hotel doesn't open to the outside at all; no advantage is taken of the street frontage, and the common spaces are all on the interior.

    3
    « Not the very "best" western... »

    During my trips around the world, I've stayed in a few hotels of this chain, but this one was the one I liked less... Even we arrived around 5-6 p.m., and was supposed they had enough time to prepare the room, we found the trash can from bathroom full, and with some used tampons near it... Also, some blond hair on the desk (even none of us is blond)... And the receptionist simply told us : "we don't have any blond housekeepers"... ??? What ??? That gives the presumption that nobody visited the room after the previous customers have left... Anyway... Room was big enough, with free wifi, TV and good sleeping conditions. Bathroom was very small, with a shower that gave you claustrophobia, with poor toiletries (we received a tiny mini bottle of shower gel for 2 persons, even was not enough even for 1 person, daily). Breakfast was good and various, with fresh fruits, but some days, the scrambled eggs tasted weird. All in all, hotel is pretty close to a lot of interesting things to do/see in Copenhagen. Disappointing for me, not sure I would recommend it...

    5
    « High marks for Best Western Hotel City in Copenhagen! »

    Look no further when staying in Copenhagen. The Best Western Hotel City covers all the bases! Excellent location, very nice superior room, excellent breakfast each morning and the best staff ever! First, Micalah, Nete and Kristian were the best staff we have ever had at any hotel. My wife and I departed our cruise ship on a Saturday morning and withing 25 minutes, we were at the reception area of the Hotel City. Once we arrived, we dropped our bags and headed out in the beautiful city of Copenhagen. Micalah, Nete and Kristian gave excellent recommendations for directions, places to eat nearby (and there are many) and also made a reservation at the Koefoed restaurant for one of the best meals we have ever had! The Best Western Hotel City is just 2 short blocks from the amazing Nyhavn area and walking distance to everything. We walked several times from the hotel to the magnificent "Stroget" walking street, the palaces, the Mermaid statue and all the nice restaurants in the area. Give this place a try. You will not be disappointed. They flip over backwards at the front desk to assist in every way. Best ever!

    4
    « Great location for sightseeing »

    A great location, walking distance to a lot of the sights in Copenhagen. Rooms quite plain but very clean, beds very comfy.. Well presented breakfast with lots of choice. Staff very helpful with ideas for what to visit and where to eat!

    4
    « Good value location »

    The hotel is situated in the heart of the financial/legislative centre - so has excellent metro/car/bike links. The restaurants/cafes/bars around about are good too. We even spotted a rather well-known face from 'Borgen'. ... and of course, there's New Haven just around the corner - which is very pretty to look around. Though I don't think I'd particularly want to eat on the harbour's edge - it's a bit too much of a tourist trap.

    5
    « In transit to a cruise »

    This hotel is in the center of town within walking distance of restaurants, sites for sightseeing and shops. Very convenient and not too pricey for such a central location. Our room was small but quiet and had all the facilities you would expect. The taxi ride from the airport is about $40.00 and to the ship a little less. We can recommend this hotel.

    4
    « Excellent location and value. »

    Finding an affordable (and available) hotel in the heart of Copenhagen can be a real challenge. The BW Hotel City delivered on value in a way that few 4-star hotels do. Nice room, decent breakfast, excellent staff, and a perfect location. Save your money for the sights and stay here.

    5
    « Great hotel! Highly recommend! »

    We stayed last night. Our plane arrived at 7:30 am, easy train ride from airport then a 5 minute walk to hotel. Clerk even checked to see if our room was ready (it wasn't) so he held our luggage while we went sightseeing and returned for 3 pm checkin. I recommend the HoHo busses to get everywhere. The beds were super comfy and the included breakfast buffet was varied, tasty and generous. All the staff were super friendly and helpful, the hotel was clean, modern and only about a 5 minute walk to both Nyhvan and Christianvan (spelling may be wrong for both). Highly recommend this hotel!!

    4
    « Unexpected: this 3 star hotel is better than many 4 star hotels »

    In Copenhagen good hotels are expensive, so we decided to take simple option. We came for 2 nights and surprisingly - this hotel is better than many 4 star hotels. For price you pay you get more. Clean and good rooms, nice simple fresh breakfast. And we had very good sleep there. So I would say yes.

    2
    « Room ratio quality/price not to high »

    I was at the City for 2 not consecutive nights and not so happy for the rooms. Very comfortable lobby with very kind and qualified personnel, but when you'll see the room, expecting too see the same, but is not as hope. The ladies at the reception too disponible. Massimo

  • 5
    « Yes, wonderful! »

    Copenhagen is an expensive city, and I feel like we got great value for our money at this hotel. First of all, it is only a five-minute walk from the central train station in Copenhagen. The lobby is pleasant and cool, and the people working the front desk were all very kind and efficient. Our room was on the 2nd floor overlooking a courtyard area between buildings that was covered by the lobby ceiling. The room was very large, big wardrobe and seating area, with a tiny bathroom (but perfectly useable). The bed was SO comfortable. The street that this hotel is on is very quiet, but it is SO close to Nyhavn and it was only a fifteen minute walk (across the kissing bridge) to the Copenhagen street food venue (which I highly recommend). Breakfast at this hotel was great, excellent spread and very tasty. It's worth noting that the rate offered for this hotel on Expedia was $40/less per night than the BW website offered, but by calling BW directly, I was able to get an even lower rate than either of the published prices. Great hotel!

    5
    « Was very agreably surprised »

    Certainly better than a 3 star hotel. ALthough I usually go to 4star +, I would certainly go back to this very agreable hotel, perfect in cleanliness, aesthetics and high quality breakfast. Strongly recommend it

    5
    « Nice hotel »

    We had a wonderful time in Copenhagen. The Best Western Hotel City is centrally located next to major points of interest.The free breakfast provided us with an excellent start to a busy day of sightseeing.

    4
    « Location Location Location »

    This is a great hotel to explore Copenhagen from, it's not flash, rooms are small but the big upside is that shopping, restaurants and places to visit are close and handy. Friendly staff and a hearty buffet breakfast add to the pluses. If you are seeking a 5 star venue the Best Western isn't for you, however if you want to be near the action without paying top price I would recommend this hotel.

    4
    « Weekend in Copenhagen with our adult daughter »

    After booking through TripAdvisor we were immediately emailed by the hotel asking if we would like a larger room at a small extra cost, given that we were 3 adults together - we accepted and were glad to be reassured. The room was perfect - a king size bed plus a fold out sofa bed and still lots of floor room to walk around. Plenty of storage and a huge desk. Furnishings and artwork sleek and modern throughout and the breakfast room and standard of breakfast, included, were wonderful. Staff were all delightful. Fabulous location minutes from the river.

    4
    « Central location but ... »

    Great location, 5 mins from the metro station and the same from Nyhaven, comfy bed and a decent buffet breakfast set us up for a day exploring but no airconditioning meant we had to sleep with the window open and were woken by builders at 5.30am every morning, including Sunday. The din ended by 8am but by then we'd given up trying to sleep and gone for breakfast. When we complained to the receptionist she said she wasn't aware of anything as she didn't start work that early!

    2
    « Tiny room, ridiculously expensive »

    The very small room had two very small single beds, a recessed desk and one chair on which we had leave our suitcase, no dresser, no suitcase rack, no small fridge, no safe, no AC, only a shower stall in tiny bathroom. Ridiculously expensive for what it was. By the time you've paid 20%+ hotel tax the room was almost Euro 500 a night. The hallway to the room was unusually long and slightly crooked which spooked me a little, bad emergency access in the event of fire. Construction noise woke us up on the only morning we could have slept in, but the street itself is pretty quiet and we lucked out on finding a handy street parking spot. We were told the parking garages are very expensive. The receptionist was rather put out when I asked to use the safe deposit at the front desk. It was out in the main lobby, not behind the desk which was wierd and not secure. Breakfast was pretty good, but the staff started clearing away food before the official time. Large plates of plastic wrapped food were whisked passed me at 10 minutes to 10. My guess is they were taking it home with them. The decor is modern Scandinavian which is nice to look at and the place is right around the corner from all the favourite tourist sights. But in the end I stll felt ripped off and don't plan on a return visit to Copenhagen.

    4
    « Pleasant stay »

    A centrally located hotel 40m from the river on a quiet road, the hotel is ideal for city breaks or business trips. The beds are comfortable and in the morning we enjoyed a good and varied fare. The hotel is not an up-market or intends to be, it fits the bill well for a good mid-range one, coupled with the helpful staff, made it one we would consider again.

    5
    « Helpful and very king staff »

    The staff of the hotel were extremely helpful and kind. they went out of their way to help and provide information on the city. A staff member was always at the desk and answered all the questions I had for him or her.

    4
    « Nice Stay »

    We liked the location of the hotel. It is near Nyhavn which is a favorite place for us. The hotel was clean and the breakfast buffet was great. The front desk staff was efficient; however, I didn't find them to be friendly. After a long day of travel it is nice to be welcomed in a warm manner which we didn't receive.

  • 5
    « Quiet location, great breakfast! »

    We enjoyed our stay at this hotel. It's located in a quiet part of town, but just a short walk from Nyhavn (where there are plenty of good restaurants) and the new Copenhagen Street Food venue. It's about a mile to Tivoli Garden or the Little Mermaid, but very easy walking to those sites. The room was large by European standards and had all the amenities you'd expect. Wifi worked well throughout the hotel. The staff was helpful with restaurant recommendations. And the breakfast buffet was excellent, with lots of choices and something for everyone. Highly recommended!

    5
    « Friendly Staff, great location »

    Stayed here for a longer sightseeing weekend - location of the hotel is perfect, walking distance to Amalienburg Castle, to Nyhavn and to the historical centre (Christiansborg Slot and Shopping Area). Tivoli Garden is around 15 min away... Staff was friendly and helpful! Breakfast was okay but not outstanding - unfortunately they do not offer fish or something like this! Dansihs pastry in the morning was delicious, regular coffee was not perfect but on request the staff offers italian coffee as well! Would recommend the hotel!

    5
    « Pretty and small room - fantastic breakfast »

    Really enjoyed staying here. I tried ginger shot for the first time, while enjoying other fresh products. The strawberries made my day!! The location is good enough. We had only little time to see the city but we could walk from here to some important places (we like to walk a lot). The connection to the Copenhagen Business School was very convenient by the lovely metro. I hope to stay in this hotel again.

    5
    « Hotel City »

    I prefere to stay at BW Hotel City when I'm in Copenhagen. The hotel is not sig big, very central near Nyhavn. The service is personal and friendly, Rooms ar fine with danish design and high quality and the breakfast is great. I will recommed Hotel City for both business- and for private use

    4
    « Nice Hotel and central location »

    Nice Hotel in a central location, very friendly staff, clean rooms and a fantastic breakfast. Bar prices were also very reasonable Central location handy for Metro and busses. Most places are within a short walk or ride on public transport.

    4
    « Great service and convenient location »

    We only stayed here for one night, but found the service to be attentive and the room very comfortable. The hotel is a short walk to Nyhavn, Stroget, and Kongens Nytorv (a handy hub for public transport), and the buffet breakfast is one of the best I've had! We were here during the Copenhagen Jazz festival, and were treated to live music in the hotel's foyer - an unexpected and lovely bonus! Although there was a bit of a problem with our booking (not the hotel's fault), the staff were tremendously helpful in sorting it out.

    5
    « Pleasant Friendly Hotel in Perfect Location »

    This hotel is in a lovely quiet street but is perfectly placed for the best sights in Copenhagen, Nyhavn is 2 minutes in one direction and Kongens Nytorv ( where there is a metro station) is only 2 minutes in the other direction. Hotel is well placed for restaurants. The staff were all very pleasant and helpful, breakfast was good and the hotel was very clean and comfortable. Would definitely stay here again.

    4
    « Solid, standard hotel »

    I stayed at the Best Western Hotel City the night prior to a Princess Baltic Sea cruise. It's a solid hotel, and I recommend it to both business and leisure travelers. Here's the breakdown: Pros-- -Fantastic location; only two blocks from Nyhavn waterfront area. Also an easy walk to the city center shopping district. -Helpful, competent front desk staff -Outstanding breakfast buffet; I understand they do not have a full-day restaurant, but they start your day off well and you can walk to plenty of restaurants for other meals. -Moderate price for a very expensive city (US $ comparison) Cons-- -Small rooms for a basic standard; it was NYC, Tokyo, London small. Livable, but small... It was very easy to have a taxi called for our transport to the Copenhagen dock. No complaints really; they get my seal of approval!

    5
    « Great Location »

    We stayed at this hotel for 4 nights for our visit to Copenhagen, the location is excellent, as all the places we wanted to visit were within walking distance. The hotel was also very easy to get to, from the Airport, as the Metro from the Airport goes to a Metro station that is only a 10 minute walk from the hotel. Check in and out was very straight forward The Room was a good size, clean and very quiet and the bed very comfy Breakfast was excellent, there was a choice of Cold Meats, cheeses, fruit etc as well as a hot selection of sausages, bacon, scrambled egg, beans etc. The hotel doesn't have a Restaurant for evening meals, but this doesn't matter as there are plenty of places to eat within easy walking distance. All in all, a very good Hotel, and would happily recommend it to others.

    4
    « Great location. Very pricey. »

    Room was large with decent seating area and a nice work area. Bathroom was a bit small but fit the bill. Breakfast was really good with lots of options and a nice lobby area, which was bright and clean. There's even a small meeting room. The staff was there but not particularly nice or helpful. Just there. That's the end of the review but I can't publish it unless I add more words so here are more words.

  • 5
    « Excellent hotel with great service »

    Stayed five nights on two occasions during recent vacation in Denmark. Great hotel, well located for access to main attractions. Quiet and peaceful. Excellent breakfast. Air conditioning. Best of all; very good staff who went the extra step to make our stays enjoyable and problem free.

    5
    « Great stay at Hotel City »

    We were three days in Copenhagen pre-cruise and selected the Best Western Hotel City for our "base of operations". The hotel is located within walking distance of the Metro - Kongens Nytorv station and is two short blocks from Nyhavn. The weather was beautiful for our three days there and so we walked everywhere except one ride on the Metro to Tivoli Gardens one evening. The prices were reasonable for the room and location. We were in room 501 which is located on the fifth floor at the end of the hall. It overlooked the inner courtyard. We had no disturbances at all. We arrived a little early and the room was not yet available so we left our luggage at the Front Desk and went exploring. Upon return a couple of hours later the room was ready. Being there to board the ship I totally forgot that we would need a power adaptor to charge our phones. When I enquired at the Front Desk where the closest place to purchase one might be they offered a loaner for us to use. (That made up for the room not being ready early!) Breakfast was a good variety of hot and cold foods, meats and cereals. It was never crowded except on Sunday when we were to board the ship and even then there was room for everyone. The Front Desk personnel were all pleasant to deal with and spoke good english. We would definitely stay here again.

    5
    « Good time in Amsterdam »

    This is a well run and friendly place. We will surely choose the Best Western Dam Square again. It is well located. We would choose a room at the rear of the hotel another time---late night "happy people" on the street can be a bit disturbing--

    5
    « Great loc for sightseeing »

    We liked the location for the sightseeing we did while staying a few additional days in Copenhagen after a cruise. It wasn't hard to get there from the cruise ship location. We used local transportation to get around or walked. Would stay here again if we get back to Copenhagen.

    4
    « great location and value »

    This is a moderately priced hotel just a short block from the central train station. Rooms are small, but clean and quiet. Staff is helpful. Breakfast is included and large selection of good quality food - no need to leave hungry. Only minor complaint is hauling luggage up and down stairs to short-term storage ages.

    4
    « Fantastic central location »

    Hotel is in a quiet side street very close to Nyhavn. The canal is at the bottom of the street. The metro stop is 5 minutes away. You can walk to all the main sites easily. We loved the location. Our room was very quiet as it faced inner courtyard. Bed was comfy and rooms were decent size. There is no air con in these rooms and we found the rooms very warm after a day out. This was in May. Breakfast was included which was very great. There was a good selection and it certainly filled us up. There are lockers in reception that can be used to store luggage. We liked this as it meant our bags were secured and we could go back and get them without having to ask anyone. Definitely worth staying here if you want to be central but have a quiet area.

    5
    « just 3 min walk from the station great service clean rooms »

    I spent one night, got a nice clean room on the 5th floor. It is a very good hotel for business. Breakfast is rich, with verity of cheese meet etc. It is very close to the station and 15min to the airport. Charming hotel and team

    5
    « One night hotel stay before a Baltic cruise. »

    I really liked this hotel. It was conveniently located only five minutes walk from the Nyhavn area, and was located on a relatively quiet side street. The rooms, although small by North American standards offered all we needed. A comfy double bed, windows that opened on to the street below, and a much needed fan (as it was quite warm, and the rooms are not air conditioned). The hotel seems to be fairly modern, and the lobby area has some very modern decor. Breakfast was included in the price, and had plenty of variety (meats, cheeses, boiled eggs, bacon, pastries, etc.). The staff were all very good, very personable.

    5
    « A+ for location and everything else. »

    Booked a superior double 8 months in advance and was upgraded on arrival. Paid about $269 total room cost. Very nice room on top floor facing courtyard. Quiet and clean. Spent one night prior to cruise. This hotel offers the most complete breakfast (included) with so many choices, on a self serve basis, that we experienced travelers have ever enjoyed. Fresh, clean and spotless dining area. Taxi from airport to hotel $41 and from hotel to ship $40. Easy walk to Nyhaven and other areas. Not much more to add that others have not written. Yes, everything is expensive in Copenhagen. For example: At Holberg #19, a small nothing special light meal restaurant one block off of Nyhaven Canal the two of us each enjoyed a Quesadea and glass of low priced wine each for $51. We were satisfied and yes the wine was nice. I hope this information will assist you in planning your Copenhagen visit.

    4
    « Great Location »

    Love staying here when in Copenhagen , the location is fantastic with only a 5 minute walk to Ny Havn and slightly longer to the long walking street, parking at the hotel is also " fairly" easy to find but of course expensive ! The hotel itself is clean and the rooms are nice , but if your visiting in the summer they can be very hot as there is no air conditioning so ask for a room on the back of the hotel so you can open the windows and there will not be so much street noise. Breakfast is also worth getting up for with a great array of both hot & cold choices .

  • 5
    « Lovely, Modern Danish Hotel »

    We stayed at this well located hotel for 2 nights after a cruise. The staff was extra helpful and friendly, and held our bags as we arrived very early in the day. Simple, but elegant rooms - we had one with A/C which was nice - and big bathroom. We enjoyed the extensive breakfast, and so nice to have it included in the room price. We had them do some laundry for us, which was very expensive, but better than locating a laundromat. Their WiFi was free and very fast. We rented bikes from the hotel, so had them for an entire day. Biked to Christiania, to Rosenborg Castle and Gardens, and all around the Harbor. Again, staff couldn't have been more helpful - even translated an email about the train that came to me in Swedish! Would definitely recommend this hotel.

    5
    « Clean and Convenient Place to stay »

    Stayed here at the end of our trip, checked in really early since we came from a cruise and before I ask, the friendly receptionist offered to hold our bags for us since our room was not ready yet while we explore the city. The lobby is very clean and newly updated, the seating area is very comfy and they have a little bar area with seats where I keep my two crazy kids away from the other hotel guests. The rooms are big and very comfortable, they provided us with a queen and two single beds so my 5 year old finally had her own space after bunking with her sister for 2 weeks on a boat. The bathrooms are well appointed, very spacious, clean and modern with good water pressure. Over all a very happy stay, if I have to be picky, I would say the A/C was not up to task to cool the room at the middle of the day, The hotel is in a nice location, next to the water and 2 blocks away from Nyhaven. This is the area that we wanted to explore and the hotel provided us with that adventure. Also, when you turn left, two blocks away is a station for the hop on/hop off bus. If you turn right two blocks water side is a bike rental place. It is a very good way to explore the city, cheap too. Will be coming back to this hotel as soon as possible, Best Western in the US cannot compare and should match the quality of this hotel. Thank you for a nice stay.

    4
    « Great location »

    Lovely hotel in a great location . Staff very friendly and helpful . Great buffet style breakfast . Not quite enough teabags/coffee/creamers in the room but this is only a small quibble . Breakfast starts at 7.00 am so if you want a really nice cup of coffee early on pop down and take one back to your room . Well worth hiring one of the hotels bikes and get yourself going in this amazing city -really easy to find your way around with the bike lanes . Relax doing a bit of people watching in the bars and restaurants along Nyhavn or take a canal cruise - relaxing and informative . Tivoli is worth a visit and also Christiana . Christiana is very laid back and peaceful . We enjoyed walking and cycling around the most - great way to see more . Paper Island is chilled too - housing an array of street food and lovely to sit outside with a drink . To get to the hotel we got the Metro from the airport - really easy and then the hotel was within walking distance.

    2
    « Good for small people »

    I booked a room for one person but requested a king size bed, as I am quite tall. The hotel didn't bother to respond and I found myself in tiny room with a small bed that can barely hold one person. If you move, you roll out of the bed. The bed is right next to the wall and you can hear the next door neighbor snoring. The shower is about the smallest size I have ever seen. It is impossible to move in the shower without hitting the nicely designed single tab, so don't be surprised with sudden changes in water temperature. Overall, very disappointing place. It's only advantage is its location.

    5
    « Great Place to Stay »

    Centrally located. Within 20 min walking distance of many sites in the area as well as many restaurants, cafes and bars. The staff here is very knowledgeable and professional. They have Wi-Fi and a terrific breakfast buffet. We stayed for three nights. The shower stalls may be a bit small in a couple rooms.

    5
    « Great place to stay when in Copenhagen, Denmark! »

    This place was conveniently located - - a short distance from the water, where river cruise boats take tourists to "see the sights", and it's not far from Christiania - - a unique "Free Town" community that takes you back to the hippie days during the 60's. The clerks were very helpful helping us navigate with maps they gave us, and the lobby was a tranquil place to catch up on wi-fi needs - - with a bar available for the asking. Breakfast was delightful with fresh squeezed orange/carrot juice, and many other delightful choices for brunch. You won't find a better value, nor a nicer staff than what we found at the Best Western Hotel City!

    4
    « Nice and quiet hotel within walking distance of all Copenhagen. »

    This is the perfect hotel when you are visiting Copenhagen. It is in a quiet street, yet within walking distance to all the exiting places this wonderful city has to offer. Nyhavn is almost around the corner. Staff is very helpful and the tips they give are most accurate. As a Best Western Platinum member, the hotel allowed us an upgraded room which was highly appreciated. Breakfast was plenty, healthy, and most of all tasty! Our bathroom was a bit tiny, but all you needed was there, so this is more an observation than a complaint. Needless to say we had a very pleasant stay there!

    4
    « Copenhagen is a wonderful city to spend time in.Lots to see, friendly, helpful locals. 5 days were not enough. »

    My 3rd floor single (superior) room was spotless, and of adequate size. Breakfast each morning was excellent, and provided plenty of choice. The helpful and pleasant staff on the front desk, were another plus I did find the 2 small square pillows on my bed rather strange, and not particularly comfortable. A case of being used to a lifetime of using our large, rectangular, well filled ones I guess.

    3
    « Good location, average room »

    I stayed in a single room at the Best Western Hotel City for 2 nights at the end of April. Overall, the hotel was a little on the pricey side, but in keeping with what you'd expect from a 3* hotel. Positives: Excellent location, within a 5 minute walk from Nyhavn, Kongens Nytorv Metro Station (15 minutes direct line to Copenhagen Airport), and Magasin Du Nord shopping mall, which has a food department in the basement . Strøget, the pedestrian shopping street, is located within a 10 minute walk from the hotel. Breakfast was included in the price. The staff were pleasant and professional. Clean room equipped with large TV and coffee/tea facilities. Negatives: Small bathroom with an unpleasant smell coming from the shower. The sink has a shelf directly over it, which makes it very difficult to wash your face. Small duvet and pillow. No in-room safe.

    4
    « Good central location »

    This is a great hotel for those that want to explore Copenhagen. It is only a 3?? but it is so much better than its rating. Very clean, great staff on the front desk and a fabulous breakfast. I can't recommend this hotel highly enough. You would be mad to stay anywhere else.

  • 4
    « Great place to stay for our first visit to Copenhagen »

    Situated in a quiet street this hotel is well equipped with a good reception area on entry with very pleasant and helpful staff, who were able to answer all our questions. Our room on the first floor was clean, with everything you would want for a short stay, including tea and coffee making equipment. After tripping once we learned quickly to watch the small steps up out of the room into the corridor and also into the bathroom. Decent nights sleep in a comfortable bed. Plenty of hot water and a good shower. The breakfast buffet offered an excellent choice of drinks and food and it was easy to find a table for two in the large busy dining room; again pleasant staff and the tables were cleared quickly. We used the reception staff each morning to discuss and seek advice on our travel plan and locations, which we found them happy to provide. On our last morning we checked out and left our cases for a short while at reception until we returned and then walked the 5 minute journey to the nearby Metro station which provided a direct line for the 15 minute trip to the airport. The hotel provides easy access to the city center for a great selection of shops and restaurants and also canal boat tours. Certainly happy to recommend and would happily return.

    4
    « Great breakfast great location. Very convenient »

    Awesome place to stay. Quiet but yet near to all the must see tourist places. Breakfast was fantastic. Near to metro which is direct from Airport. Would definitely stay here again. There is a nice running route near hotel to New Canals.

    4
    « Ideal for a long weekend stay »

    My wife and I stayed at the Best Western Hotel City in Copenhagen for a long weekend break. The hotel is situated in a quiet street only five minutes walk from Kongens Nytorv metro station, which itself is only a 14 minute journey on a direct line from Copenhagen Airport. It is well placed for access to Nyhavn with its canal tours and restaurants and Stroget, with its traffic-free shopping district. Despite the unassuming frontage, the hotel interior was warm and welcoming. Beyond the reception area, there is a good-sized dining area, with a small bar off to the side. Check-in was simple and straighforward and we were given a nice quiet room as requested in our online booking. The room was a good size and of a classic Danish design, with ensuite bathroom, table, chairs, tea making facilities and a wall mounted TV which provided many English language channels. The breakfast buffet offered a wide selection of cereals, hot and cold dishes, fresh juices, tea and coffee. It was nice to be able to try Danish specialities like local cheeses, pickles and traditional rye bread. The Danish pastries are really worth a try. Although the hotel appeared to be well occupied, there were no problems finding a table. All of the reception and dining room staff were pleasant and helpful, and there were no language problems whatsoever. After check out, we were able to leave our luggage at the hotel for the remainder of the day, as we had an evening flight. This was our first experience of Best Western, but we would be very pleased to book with them again.

    4
    « Good stay »

    Convenient location, very quiet, yet a few minutes from the crowd. Rooms are clean and comfortable. Very good breakfast, included in the room price. Helpful, friendly staff, ready to assist with everything. I would recommend to all.

    4
    « Great breakfast, great location! »

    Room was good, beds rather narrow, but spotless. Having stayed in many Best Western hotels (especially in Bialystok, Eastern Poland where we stay very regularly) our stay at Hotel City was marred by the very rude and unprofessional receptionist Alexandra who would not provide extra teabags for our room, and when i asked for lemon/and/or cucumber with my Henrick's gin - she retorted- "no lemon, this is a bar"!!Yes, I know its a bar, thats why i would like lemon with my gin!!I then proceeded to order a bottle of wine for my friend and I, which she couldnt open, but had to pester a male guest to help with. She was very unfriendly and i was outraged when she refused to give us a couple of tea bags, so i went to the room and then exchanged some coffee sachets for tea bags!Sounds rather petty but she was very rude to us and i asked for her name, and intend to make a formal complaint to her manager., Claus Hegelund Bruun. The buffet breakfast is superb, and the rest of the staff are lovely. Alexandra needs to undergo some Customer Relations and Interpersonal skills training, as we are paying for a service, the standards of which she fails to meet.10 minutes to the metro right into the airport and handy for the sights and sounds of beautiful Copenhagen.Fabulous city with some super vintage shops!

    5
    « Lovely! Wish we could have stayed longer! »

    Sadly we only had a stopover in Copenhagen but we'll definitely stay here if we're ever back. It was really smart, comfy and clean. Service was excellent - special shout out to Oliver, the friendly overnight receptionist who welcomed us by name when we arrived very late at night. Fantastic location - only a few minutes from the Kongens Nytorv metro station [which is dead easy to reach from the airport]. Breakfast was incredible - a massive buffet of every imaginable hot and cold breakfast item [and some left-field offerings - humous for breakfast? Well, why not...] Overall, I highly recommend this hotel.

    5
    « Great Hotel in the heart of Copenhagen »

    My wife and I stayed at this Best Western hotel for a long weekend (March 16). Room was a little bit small but it didn`t detract from our stay, Lovely comfortable bed, flat screen tv with a good selection of English channels, clean bathroom and constant hot water with underfloor heating. There was a bar and you could help yourself to as much ice as you wanted if you were having a drink in your room before going out. Don`t know why they don`t have a mini-fridge in the room as its always nice to be able to keep water/drinks cool. Excellent location and just round the corner from the Kongens Nytorv Metro which has a fast direct link to Copenhagen airport. Hotel was very central to the very chic district of Nyhavn, beautiful canal and cafe culture - though drinks are much more expensive than in the UK. We loved Copenhagen, very clean and smart city, beautiful architecture and the Danes are super-friendly! Can`t believe that they`re descended from the Vikings! Went over the bridge to Sweden (Malmo) by bus - incredible bridge and phenomenal engineering. Did all the tourist things like visit the Little Mermaid, Tivoli Gardens, Malmo and had a thoroughly great time. Breakfast at the hotel was perfectly edible but for the finest bacon producing nation on the planet, I was a tad disappointed with the tiny square shaped (salty) pieces of bacon served. A big thank you to the hotel reception staff: Michaela and Alexandra who were super-friendly, informative about Copenhagen, and very helpful and professional - their knowledge added to our stay. I would very much recommend staying at the Best Western Hotel we had a great time there in their wonderful city.

    5
    « In agreement »

    We stayed at the Best Western Hotel City for three nights and are in agreement with the favourable comments from previous reviews. Ideally located within walking distance of Copenhagen's places of interest, excellent breakfasts and delightful staff. Our request for a quiet room was met. It was quite small but perfectly adequate. Well designed and spotlessly clean. Would not hesitate to recommend this hotel for anyone on a short break in Copenhagen.

    4
    « Location, location, location... »

    We have stayed here many times over twenty years, both for work and pleasure. The location in Copenhagen is perfect - walking distance to shopping, restaurants, bars, transit and tourist sites. Breakfast is very good. Rooms on the courtyard can be noisy. Avoid the basement rooms. Only negative is getting to airport for early morning flights.

    5
    « Perfect stay »

    My sister and I stayed in the Best Western Hotel City for a long weekend at the beginning of April. Location is perfect, close to metro, Nyhavn and main shopping street. The hotel itself is quite modern. We had read reviews about the hotel rooms being small but it was perfect for us and extremely clean. Breakfast each morning was great with cereal, pastries, hot food, meats, cheeses etc. we were spoiled for choice. The staff were very helpful and friendly. Perfect hotel in a wonderful city.

  • 5
    « An excellent stay. »

    Just back from 4 nights at this hotel. It deserves all it's great reviews. It was spotlessly clean & breakfast was excellent. Coffee & tea making in all rooms though I was pleased I'd taken my own tea bags as they only leave 2 Earl Grey per day & I had to ask for extra creamers & sugars each day. Apart from that we had no complaints at all. It's in a really good position with loads of eating places at Nyhavn nearby - we had good meals in Cap Horn & also Heering. We did 'free' walking tour (gave guide 150kk but noticed some people gave nothing) & 'Netto' boat tour(cheaper than main one although much the same). We took train to Louisiana Art Gallery - ok if you're really into modern art but we didn't stay long! we got back on train & carried on to the lovely town of Helsingor. The city is very easy to get around, we walked miles. Would like to return but maybe in the summer next time.

    5
    « Comfortable, quiet hotel »

    Lovely hotel. We had a family room with lots of space. Big bathroom. Double bed and two singles for the kids. Great quiet location, even though it was very close to the sites! Fabulous breakfast. Very clean. 1 minute walk from the water, along with dock-side trampolines!

    4
    « Excellent location, we stayed 4 nights »

    We planned to do art museums, galleries and a canal trip, all achieved. Staff very helpful. Bedroom quiet and comfortable on inner courtyard. Small shower room with shower curtain. Big Danish chairs in bedroom. Buffet breakfast up to a good standard but no fish dish. Great Italian restaurant 220 paces away called Tony's.

    5
    « Great hotel and location! »

    We stayed at the Best Western City Hotel in Copenhagen following our cruise in Aug.2015. We arrived by taxi from the cruise ship terminal and checked in right away. The room had 2 single beds and flat screen TV. There were large windows opening onto the street and we could see the water from our room. Located on a side street it is fairly quiet for a city hotel. The reception staff were very friendly and accommodating. We walked to downtown Copenhagen for shopping and lunch. It was so nice to be within walking distance to the main core of the city. We walked to the Norhavn area with all the restaurants and outdoor patios. The bathroom was very nice and everything was very clean. We really enjoyed our stay, the only thing we didn't expect was that there was no air conditioning so we had to leave the windows open and use the tabletop fan. We were so tired from walking that it didn't matter and the air cooled off nicely for sleeping. Breakfast in the morning was provided to guests and it was really good. A nice assortment of pastries, meats and cheeses to compliment the usual eggs, toast, bacon, juice etc. We will definitely return to this hotel.

    5
    « Great Breakfast »

    Stayed here for 2 nights in January. We had 2 twin rooms. The room itself was smaller than expected however it was very clean and adequate for our stay. The staff are very friendly and for each room you receive a hotel postcard which the hotel send and post it anywhere in the world for you free of charge. The best thing about the hotel is the breakfast, probably the best food I had during my whole stay in Copenhagan. I would recommend it.

    5
    « Excellent service and location »

    If you're looking an hotel near city center (and most of the typical "must to see" -places), this is the hotel for you. Excellent service, clean rooms and breakfast was delicious (fresh fruits and bakery, etc.).

    5
    « Just how a good hotel should be »

    I stayed in Best Western City in Copenhagen in March and loved it. I was given a nice double bedroom and I must say that being a fussy person, I just cannot fault this place. It is spotless, the service is superb and breakfast yummy. Location is in a quiet street close to most attractions. Well done.

    4
    « Lovely staff and excellent location »

    I loved pretty much everything in this hotel. The location, which was the main reason why I chose it, was perfect: easily accessible in a few minutes from Kongens Nytorv metro station (direct line from the airport), 5 minutes walking from Nyhaven and at walking distance from several tourist spots, such as Amalienborg and the Marble Church (10 minutes) and Churchill Park and the Mermaid (20 minutes). International breakfast buffet was very good and every single staff member was very kind and helpful. I requested a room with twin beds and I was given room 418 at 4th floor, which was spacious and quiet, with 2 extremely comfortable beds. The only thing that could be done to improve rooms could be to add minibars. I'll definitely book here again for my next stay in Copenhagen.

    5
    « Midweek City Break »

    The staff are all friendly and helpful allowing us to check in early and to depart an hour later. Comfortable beds. Warm room with good aircon/heater. Deluxe room to get a bath which is on 5th floor. Nice toiletries and safe and hairdryer. Great plentiful breakfast. Tea/coffee in room. Large double bed with individual duvets. Good location. Free WiFi. Provided umbrellas when raining nice touch.

    4
    « Comfortable, small hotel in central Copenhagen »

    I booked a single superior room here in January. The room was surprisingly spacious, with a double bed and represented excellent value for central Copenhagen (just a 2 minute walk to Nyhavn). I was traveling alone but a couple on a budget could easily share. Breakfast included an excellent selection and was available very early. Would happily stay here again if I return to Copenhagen.

  • 2
    « Had to cancel hotel despite purchasing the hotel when cancellation was not possible. »

    I knew after I purchased online that the room could not be cancelled. Guess I wasn't expecting to cancel but had to because of a death in the family. I wrote the hotel to explain but they said sorry for your loss but too bad.

    5
    « Really good »

    Very pleasant hotel within easy walking distance of all Copenhagen's sights and attractions. Comfortable but not overlarge rooms, first class buffet breakfast. all in all highly recommended. Just round the corner is Nyhavn so plenty of good places to eat in the evening.

    4
    « Good Location »

    Well located, comfortable and friendly 3 star hotel. Direct train to/from the airport, and 5 mins from the station/end of the pedestrian street. This is a nice comfortable bed, perfect for a weekend break. Perhaps the room is a bit compact and bathroom a little dated. Good choice for included breakfast and good free wifi and PC's and printer for guest use in the lobby.

    5
    « Good hotel in excellent location »

    This hotel is very easy to reach from the airport as it is only 5 minutes walk from the metro at Kongens Nytorv. Although we arrived early, the friendly staff at reception found us a room that was ready, so that we could check in. The room was pleasant and spacious, with a very comfortable bed and a good supply of tea and coffee. Our room was right next to the lift but we did not have any problems with noise at night. The breakfast was excellent and there were always plenty of tables. The location is perfect-a few steps from the water front, with a pleasant stroll to Nyhavn or two streets from the metro with easy access to all attractions.

    4
    « Nice hotel, excellent location »

    We spent an extended weekend in Copenhagen and choose this hotel due to a combination of reasonable price and suitable location. The location was excellent - a lot of restaurants to in the neighborhood and easy to access the boat to the opera house. The staff was very friendly and living at the hotel was easy. The breakfast was good and sufficient. The only thing rating this from excellent to very good was the noise from the street. Although the hotel isn't situated by any main street, the people passing by during the weekend were quite loud. Otherwise the room was both quiet and comfortable.

    5
    « Great centrally located hotel »

    We stayed here for 3 nights. Upgraded to a top floor room for an extra 20kr a night. Really quiet and peaceful. Spacious light filled room. Unfortunately no bath tub and shower was small. Breakfast was very good. Hotel very clean and staff were friendly and professional. Will definitely stay again when next week visit.

    3
    « Good location In Copenhagen »

    Stayed here many times on business trips ti Copenhagen. Here you will always meget Great staff, have good breakfast and stat at a Great location! Rooms are quite old, but comfortable! Very close to Nyhavn, Amalienborg, Det kongelige teater and Magasin.

    4
    « Comfy bed and great breakfast »

    The bed in our room was comfortable and the shower was great, nice and hot with a good pressure (the controls were in an awkward place though and you had to be careful not to knock into it and turn the temperature up!). The breakfast is included and there was a big range of food available, all very tasty! The staff were always friendly and helpful too. They ask you to leave your key with them when you go out which has its pros and cons. The hotel is in a good location, just a short walk from the metro and easy to find from the airport.

    4
    « Great Loccation »

    This is a typical no frills clean, quite property. Location is 10-15 minute's walk from the shopping complex. My room was clean and spacious, though the toilets with their white tiles give a look of bygone era. Breakfast is basic and no great shakes. We got the property at a good price, hence solved our need

    5
    « Perfect location »

    Stayed here with my 7 year old daughter in July 2015. Close to Metro stop. Around the corner from Nyhavn and within walking distance of everything. Clean, small but adequate room. Brilliant breakfast selection with lovely atmosphere. Also availed of the Copenhagen card so could get from airport to hotel for no additional cost. Walked to Little Mermaid, Canal for boat tour, Carlsberg Glypoteket Museum and even as far as Tivoli from hotel - and was not too far for a 7 year old! Loved the additional touch of a postcard is given to you, you write and they post it! Excellent WIFI. Great hotel in amazing Copenhagen!

  • 5
    « Would stay again! »

    Would recommend. Good location, clean well appointed room And best very helpful staff. One woman called her Mother to locate a yarn store for me. Decent jazz right around the corner. Bicycles available at Hotel.

    4
    « The Annual Pilgrimage »

    I travel through Copenhagen each year for work and have stayed in quite a number of small hotels through the city. I have chosen to come back to this hotel 3 years in a row now and there are a few simple reasons why: 1. The staff are friendly, especially Nete at the front desk. 2. The breakfast selection is always really nice and runs from 0800 which is great when you are jet lagged. 3. It's a very short walk from the metro stop so I can get there for 36dkk from the airport 4. Walking distance from strøget, the royal palace etc

    5
    « Bra läge, bra service, bra frukost »

    The hotel is perfectly located in the middle of the city, just 5 minutes walk to Kongens Nytorv or Nyhavn. You can rent bikes for a small amount (they even have child seats or Christiania bikes) and the wifi is free of charge. The staff was so service minded and nice, the breakfast was small but very tasty (instead of just big and not so good they focused on having good products). The bathroom was a bit small, but everything was clean and with a room towards the yard it was also quiet at night. It is a very calm street, so it is probably quiet on the street side too. We had an excellent time at this hotel and can really recommend it to others.

    3
    « Disappointed »

    As other reviews have noted the location is quite good near the shops & the harbour & the hotel is not bad design wise, not great but average. However it was a surprise to arrive after a long flight at 9:39pm on a very cold & more notably windy evening to find this hotel had no room service or a restaurant at all. My only option was to go hungry till morning or as the reception informed me to walk back to the station & get McDonald's, so that's what I had to do. There were a couple of other restaurants near by but they where very expensive & closing. Also note the entrance to the hotel is a set of steps & no access for disabled. I was surprised that the Danes would allow this. The Business level bedroom was average, the bed ok. Breakfast quite good but nothing as good as others I've stayed in over the years in Copenhagen.

    4
    « Central and affordable »

    The hotel was lovely, central and the breakfast was very good too! The room was cosy and warm, with classic Danish furniture. We would've preferred a bath but cannot really complain about the shower either. The toiletries were of very good quality, by Rituals, so it's fair to say we were pleasantly surprised!) The breakfast was plentiful and we had a lot of choice (from scrambled eggs and toast, charcuterie, cheeses to delicious fresh bread and pastries, fresh fruits, yoghurt, various teas and real orange juice - not from concentrate). Having said all that I think you've got there a good enough reason to stay at this hotel as there's nothing worse than a bad breakfast!?? I would recommend this hotel for offering good value for money in a very expensive City!

    5
    « Great Location »

    This hotel is not far from the shopping district as well as to many wonderful restaurants. The rooms are new and very clean. The staff was well informed and provided us with good directions to restaurants and shopping. The breakfast was of good quality, presented in an appealing way and there was plenty for all.Will definitely return.

    5
    « nice hotel nice location »

    nice hotel at the nice location, if you have car, parking is problem you have to find a space around and pay at auto machine. if you make payments with credit card don't forget you will pay commision . hotel and breakfast is nice and if I go again I stay at same hotel.

    2
    « Similar to a hostel! »

    I am slightly torn writing this review. On one hand the location could not be better. Everything seems to be within walking distance from the hotel. Staff are welcoming and warm. Breakfast is decent. However, the room was a massive let down. We were a few people all staying in single rooms and the photos on the site do not represent reality. The room was the tiniest room I have ever stayed in. Just a small single bed and a little bedside table with a glass cover that kept falling off and could essentially be quite dangerous. There was a draft from the window (in all of the rooms) and trust me this is not pleasant when visiting Copenhagen in the winter! The room was lit up by the light from the hallway during the night which made it difficult to sleep too. Also, the walls are extremely thin; not nice if your neighbours are noisy. All in all the experience reminded me of staying in a hostel. If you are just looking for a bed and don't care about anything else, then this could do it for you.

    3
    « Great stay »

    The location of the hotel was excellent. We checked in late to the hotel on a Friday and the staff were very helpful with directions and late night restaurants. The location of the hotel is excellent. It is really close to the train station and the main square and attractions of the city. The room was very comfortable. Breakfast was delicious lots of fresh fruit and hot food. I loved this hotel and I would recommend it to anyone looking for accommodation in Copenhagen.

    4
    « Perfect Location! »

    Nice hotel, centrally located. Very close to Nyhaven. Breakfast was delicious with a decent selection. Hotel staff were helpful, They even gave my eight month old son a teddy be a during breakfast and we're very quick to get us a high chair. Beds were comfortable and my son's travel cot was of good quality. Definitely would stay here again!

  • 5
    « This is the one. »

    Glad we did a little research and read a few revues before staying here. It's difficult to add anything to that which others have written, but would certainly confirm opinions of most. We arrived by metro from the airport which is a very straightforward process costing 36 DK per person. Hotel is a 5 minute walk away in a central location though still very quiet in the evening. Close to all tourist attractions and restaurants. Staff at hotel so friendly and helpful, all speaking perfect English as does everyone in this city (Its embarrassing) . I cannot recommend this place enough and if you're there on a short city break would thoroughly recommend the free walking tours which really help you get your bearings. Hotel also has a few bikes if you fancy something different, though this city is very walkable. If all the above is not enough to convince you then just go for the breakfasts !

    4
    « Good hotel and great location »

    Very nice hotel and only a 10 minute walk from Nyhavn and from the metro station. Very friendly and efficient staff. Room was small, but cosy and spotless. Big flatscreen tv with plenty of programmes in English. Could do better with provisions in room as we had to call down for milk and coffee a couple of times. Breakfast was very good with a full buffet. Hot food was a little cold in one occasion. We definitely recommend the hotel.

    4
    « great location »

    The location is perfect and just a 5 minute walk from the metro.Great service late check out and early check in was no problem. My wife loved the breakfast. Rooms were well celaned Would recommend this hotel to everybody.

    4
    « Study Abroad Trip »

    We stayed on the 2nd and 4th floor for both visits and each visit we had facing the street. was extremely nosily around 2 am - 3 am but i ignored it due to the fact that i am not familiar with the night life in the area. the room and service was excellent and was even offered unlimited amounts of hot cocoa to go while exploring copenhagen at night! will stay again if in the area!

    5
    « Lovely Hotel in Fantastic Location »

    This was a wonderful hotel in Copenhagen right beside Nyhavn and 3 minute walk from metro direct from the airport. Fantastic service from friendly reception staff. Always on hand to answer questions and make recommendations. Breakfast was lovely and well stocked. We had two rooms for a family of four adults. Rooms were clean and well equipped. The twin room shower was a slightly odd shape triangle which made it a little crampt but still perfectly serviceable. Beds were super comfy and cosy which was needed after a cold walk round København. Would recommend again

    5
    « great accommodation and best breakfast ever »

    This is one of the best hotels where I've stayed so far. It's very close to the underground wich train will bring you to the airport in 15 minutes. The underground is an excellent service in Copenhagen with wait no more than 3 minutes and working 24 hours. Excellent location, close to the canal, restaurants and shops, at the same time it's in a quiet location - good night sleep. I would describe the hotel as trendy, with pictures of different jazz musicians in the room and around the hotel - I love jazz. I read some people complainings for the small size of their rooms, I think this depends on the season you travel. I was there in December, the city was quiet, the hotel was quiet. I had reserved a single room, I was upgraded to a double room, and with bath instead of shower. The room was spacious, very comfortable. Breakfast is buffet, absolutely delicious. The best I've ever had in a hotel so far. In particular I loved their baked tomatoes. Staff is very professional and attentive. It rained for two days while I was there, they borrow umbrellas with no charge. They rent bicycles as well if you're interested, the bikes are just outside the hotel. They charge 125 kr for a day. Definitely this is one of the best hotels I've ever stayed, and if I think that all Best Westerns are like this one, I'm starting considering booking only with them. Definitely, I'd go back if I return to Copenhagen.

    5
    « Perfect base »

    Four day break to the Christmas markets. Mainly food stalls rather than Christmas gifts. Location of the hotel is perfect for walking everywhere. Only used the metro to and from the airport which was great value at about £3.60 one way. For £10 return we travelled on the bus to Sweden across the Oresund Bridge. Pleasant day out.............don't forget to change some Danish Krone into Swedish Krona. The Best Western Hotel City was the perfect base for us to explore the city of Copenhagen. The breakfast was ample and the breakfast staff were very attentive and friendly.

    5
    « A very nice and wel designed hotel a few blocks from Nyhavn and close to Magasin »

    Very nice style of the hotel. Very good breakfast with a typical Danish touche. Very nice staaf. The hotel is good situated close to the beautiful Nyhavn, ströget and the big department store Magasin. Very nice design inside but not overdone. Extremely clean and nice rooms

    4
    « A good choice »

    My second visit to City hotel. Be honest, I prefer hotels closer to Nyhavn, but I have a very limited time and therefore decided for the place I already know. This time I took a double bed room while knowing that a single bed room is really small. A good decision. A very rational choice, 5 minutes from the Kongens Nytorv metro station. Professional staff, a clean room, free wi-fi. On top a good breakfast. All this for a normal price within expected limits.

    4
    « Great hotel for a weekend trip to Copenhagen »

    Stayed for 2 nights at this hotel about 5 minutes walk from the main shopping area and centre of Copenhagen. "Only" a 3 star rating but good clean room, shower, TV and with coffee/tea in the room. Excellent breakfast and very efficient service. Would stay here again. Not cheap but that's Copenhagen.

  • 5
    « Superb stopover in Copenhagen »

    My wife and I have stayed in hotels around the world.Rarely does a hotel punch above i'ts star rating,however the City Hotel as a three star hotel is fantastic value!.The staff could not have been more helpful and friendly,the location is central and really convenient for the main shops and Metro.In addition the breakfast was outstanding and set us up for the day's endeavours.We will certainly return.

    4
    « Super hotel. With the absolut best location »

    Hotel 5 min walk from the Metro and Kgs Nytorv, also 5 minuts to Nyhavn. It is a small but very good hotel, warm welcome in the reception and the whole staff is so proffesional and at the same time smilling and helpfull. The hotel furniture is all in designer quality and very good style. Rooms are small but very clean and modern, bathroom Very small ! A nice lotle Bar, but no restaurant apart from breakfast. Had a very good nigths sleep with out any noice from trafic. Breakfast is absolutely fantastik with all you could ask for in hot and cold, fruit and bread and the staff had every thing under control and made sure that absolutely nothing was empty at all. Check out easy and fast. We can only recomend this Hotel very highly for both business and tourist and will for sure be back again.

    4
    « Great location »

    The location was perfect as it was walking distance from Nyhvan and also Tivoli. Both places we aimed to visit during our weekend stay. It was an easy stroll to the waterfront. Breakfast was a pleasant surprise. Staff was friendly. Rooms are small (European style) but comfortable. Windows open so it was good on one day when it got too warm. I only wish they had an inroom safe to store passports and ipads. There were bicycles outside for guest use. We were tempted but did not try. Maybe next time. Very nice stay.

    4
    « Very good location »

    The hotel is located right in the city center. It is at the level of every Best Western, meaning clean and nicely furnished. Although the room was not that big, it was conveniently arranged. The staff was also very helpful.

    3
    « Great location. Tired rooms. Great Breakfast »

    It's a business/ short stay hotel, it is in a good location, being a few minutes from the train station, trams, and a million shops, granted it's rooms are dated, the feel of the place feels tired, however the breakfast is great, the service is good, and the staff are friendly, if they could clean the fish tank in reception though, poor fish. Overall, for CPH this hotel is average to good. I would stay again.

    4
    « Terrific location, great breakfast, helpful staff »

    Hotels in Copenhagen are way too expensive, but at least this Best Western offers a convenient location within easy walking distance of key sights and a lavish spread of food at the breakfast buffet served in a pleasant dining area. Our room and bathroom were small, as is typical in Europe, but comfortably furnished. Most praise goes to the exceeding hospitable and helpful staff. We arrived late, after flight delays and missed connections, to find that TSA had destroyed the lock on one of our suitcases, making it unopenable. But no problem -- the lovely and unflappable lady at the front desk provided some tools to cut the lock off! After that unpromising start, we had a great stay at the Best Western Hotel City.

    4
    « Comfortable and Perfectly Location »

    This is a very nice hotel that is a 2 minute walk to the Nyhavn and other great spots, shops and restaurants. Friendly staff, quality rooms at a good value and helpful staff. I recommend getting breakfast included with your stay.

    4
    « Good hotel located in city centre »

    This is a decent hotel and the location is perfect. We paid for the superior double room which was great but not as big as we expected. The shower was tiny. The regular rooms are even smaller. The room as such was well equipped but would have liked to have a bar fridge. The breakfast was great and so was the wifi..All in all a good hotel and easily accessible to almost most attractions in Copenhagen

    4
    « Great location but very expensive and a little dated »

    This Best Western is very well located. It is about 5 minutes walk to the Nyhavn area - which is bustling with restaurants and is a busy hub of tourists. The metro is also a short walk away, making it very easy to travel from/to Copenhagen Airport. The breakfast was included in the price, and had a good selection - covering hot food items (scrambled eggs, potatoes, sausages, bacon, soft boiled eggs), pastries, different type of breads, fruits, cheeses and yoghurt. Most items were good quality - some better than others, but at least there is a good selection. Rooms are fair sized - it has a small desk along the window where there is a kettle / instant coffee/ tea facilities. There's no mini fridge, but you can ask for ice from the bar downstairs at any time. Plenty of walking space around the bed, so it's a comfortable size. The bathroom is small - just enough space for the shower, toilet and small sink. The rooms and corridors have been updated with trendy looking black and white jazz and design pictures, but it really is just covering a dated looking hotel. Don't be fooled by the photos of the breakfast area, reception area downstairs and some of the updated room photos... you can still tell it's a little tired looking underneath. Price wise, this hotel is extremely expensive, though it could be due to a Cultural Festival occurring the weeekend we were there.

    4
    « Good Location, moderate price, good choice »

    Copenhagen was heavily booked for the weekend we were visiting, and a lot of the choices I reviewed had some gross negatives (for me, anyway) including old elevators, construction noise, and so on. I read a lot of Trip Advisor reviews and chose City Hotel and I am glad I did. It served its purpose. It is not plush, but it is very clean and comfortable, in a good location, and the people working there were very nice and helpful. The bed was comfy and the room was quiet. The bathroom is small, yes, but my main complaint is the towels - too few of them, and they are too thin. Could definitely use an upgrade and improvement there. It was very cool when we were visiting so no air conditioning was needed but if we were traveling in the summer the lack of A/C would be one of the "gross negatives" I was mentioning before and would cause me to bypass City Hotel.

  • 3
    « Good Hotel »

    This is a standard Best Western hotel, which is fine. The rooms are a bit small, but very comfortable. Good quality bed and the drapes are black outs, so sleeping is easy. Everything is clean. Free breakfast is better than expected, but it is Europe, not the U.S., so food is good! Hotel location -- yes it is a 15 minute walk to food and shops, but there are places to stay closer to the action. The walk is fine, but you may wish to use your vacation time better.

    4
    « Good for short stay »

    Stayed 2 nights, overall clean little hotel. Included breakfast was good selection. Rooms were a bit small, and no air conditioning (Eco-Friendly), but was okay with the windows open. Not too far from the sights, on a relatively quiet street.

    4
    « Good hotel, well situated »

    Stayed for three nights this week. The hotel is smart, clean and an excellent breakfast is free. Room a fair size, bathroom smallish but ok. In a quiet road but close to the Metro which takes you to the airport in 15 minutes. Staff pleasant and helpful. Hotel is within walking distance of most of the attractions of Copenhagen. Not too pricey Recommended.

    2
    « never again »

    I would not stay here again. The rooms have no air conditioning and it can actually get really hot in summer. I was not able to sleep because I was so hot. The tv in my room didn't work and they were never able to get it working. The keys are old room keys you turn in at the desk...charming yes, but for a national chain they need to update this. No ice machines.

    5
    « Everything was perfect. »

    Everything was perfect so it's difficult to say more. Professional management, friendly staff, everything spotlessly clean. For Danish standards, the room rate was right. Not a bad point anywhere to mention. Thank you for helping me to have a pleasant stay in Copenhagen.

 

Getting to the hotel ...

All directions
·From: All points. The BEST WESTERN Hotel City is in the city center, near Kongens Nytorv and Nyhavn.