BEST WESTERN Hotel Concord Inn & Suites,  Concord

4.0/5  - based on 350 guest reviews.
97 Hall Street, 03301-3421, Concord, United States - See map
+1 603 228 4300 +1 603 228 4301

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 354 traveler reviews
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Choose this stylish hotel in Concord, New Hampshire offering free breakfast and Internet access. The BEST WESTERN Concord Inn & Suites is located in the capitol of New Hampshire! This hotel is a 2014 Chairman's Award winning property, proudly offering the best in customer service and amenities at an affordable rate. Hotel guests will be a short distance from NASCAR® at the New Hampshire Motor Speedway®, the McAuliffe-Shepard Discovery Center and Planetarium and the Capital Center for the Arts. Other nearby outdoor activities includes world-class skiing at Pat's Peak and Mount Sunapee in the breathtaking White Mountains. Water sports at nearby Lake Winnipesaukee and touring the beautiful fall foliage are also popular activities for travelers. Stylish and spaciously designed guest rooms feature cable satellite television, free high-speed Internet, microwave and refrigerator. Additional hotel amenities include an indoor heated swimming pool, exercise facilities and complimentary full hot breakfast along with a daily newspaper. The hotel also features state-of-the-art meeting facilities with enhanced business amenities. Pets are welcome with some restrictions. For superior customer service and a great location, make a reservation today at the BEST WESTERN Concord Inn & Suites!

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Room 1

Guest reviews


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based on 354 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
141
Verygood
 
131
Medium
 
51
Poor
 
21
Horrible
 
10
Business Business 47
Couples Couples 117
Family Family 130
Friends getaway Friends getaway 24
Solo travel Solo travel 19
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN Concord Inn & Suites,Concord
  • 5
    « Nice Place »

    We are Best Western Reward Members so we always look for this hotel when traveling. This was a very nice hotel. The lobby and the rooms were clean and comfortable. We found the staff very helpful and professional. The location was perfect and near many restaurants, shopping, movies and, most importantly, near my daughter who we were visiting. We will stay there again when we visit Concord NH.

    4
    « Good location »

    Hotyel was very nice, clean, staff very helpful....the only thing that if I stayed at this hotel another time I would not be staying in any room other then the top floor.....for some reason the night we stayed at this hotel...someone from the floor above walked back and forth most of the night...

    4
    « Soccer team »

    We were part of a group from Maine which included 6th grade soccer players and their families. The hotel was very accommodating to the girls and gave them the use of the conference room for their breakfast use. The girls enjoyed the pool Friday night. It was a good experience.

    5
    « Excellent pet-friendly, low-cost hotel! »

    We stayed at the Best Western Concord Inn & Suites after attending a show at the Capitol Center for the Performing Arts. The hotel is less than a mile from the Center, making it an ideal place to stay for show goers. Max at the front desk is extraordinary! The rooms are clean and well-maintained, and the place is pet friendly with ample green space and poop bag dispensers at pet-owners' disposal. It's next door to a Residence Inn, where the pet fee alone approaches the room rate at the Best Western. The money we saved staying at the Best Western more than paid for our two show tickets. Plus dinner. Okay, the Best Western lacks an outdoor fire pit (already a bit of a cliché in the hospitality industry), but, really, who needs it? Be smart and choose this clean, well-run, friendly hotel!

    4
    « Easy reach of Logan airport Boston »

    We picked this hotel for its location. It's about a 70 mile drive from Boston airport and we wanted somewhere we could find easily as we travelled into New Hampshire that would be comfortable for a good nights sleep after a long days travel from the UK. I found it to be clean and well run and not expensive. It has lots of standard hotel facilities and pleasant staff.

    4
    « Pleasant Stay in Clean and Spacious Room »

    The hotel is in an area of a string of hotels. Its property lies right next to a very busy highway. It is located within a mile or two of downtown Concord, so it was an easy drive to Main Street for restaurants and to see the state house. We arrived a little after 11:00 AM from our drive up from Boston's Logan International Airport but were unable to check in because the hotel had been completely booked the night before and none of the rooms had been cleaned. The friendly staff apologized and politely told us to come back closer to 2:00 PM which we did. A glass jug of lemon-sliced ice water and thermoses of hot coffee and hot water for tea were directly across from the front desks for guests. Parking is close to the front entrance and free. The hotel was not full when we checked in so we were able to get a quiet room away from the traffic noise. We were happy with the room accommodations as the room was nicely decorated and bright. The room was clean and the bed sheets smelled freshly laundered. In the room was a microwave, refrigerator and coffee pot. However, the closet space was quite small, enough for a only few pieces of clothing; luckily we were only staying overnight. We liked that the bedside table had an electrical outlet so we could charge our phone. A quibble: the mattress had a noticeable dip which means it should be replaced soon. The bathroom ceiling light was flickering and we were intending to report it, but not long after we checked in, maintenance came in to change the light bulb (actually the service man was the owner of the hotel). The prior occupant must have reported it and he came to change it right away. Breakfast was a nice spread of: juices, hot coffee, water, hot water, oatmeal, waffles, bacon, sausage, scrambled eggs, hard-boiled, cheese omelet, yogurt, assorted breads & danishes, fresh fruit, cereal. A couple of newspapers were on hand for perusal: USA Today and the local paper.

    4
    « Passing through »

    We met an old friend near Derry,and we were driving the next morning to the White Mountains. I remembered Best Western had never disappointed me in the past, so I chose them. There is a string of hotels along the highway. Once again I was not disappointed. The room was very clean the shower was great and in the morning the breakfast they offered was decent. The clerk, Sunny was very friendly when we checked in that night. If you need a place to stay and don't want to worry about anything, stay here.

    5
    « Clean, comfortable and spacious. »

    We got the honeymoon suite and enjoyed the clean, comfortable and spacious room. Max checked us in and made some dinner suggestions. He even printed directions to said restaurants. We were definitely in good hands.

    5
    « Very pleasant stay! »

    Clean and comfortable beds. Max at check-in was very helpful and friendly. We will definitely stay here again. The pool and hot tub were clean. Breakfast was good. I definitely would recommend this hotel. The shower pressure was perfect.

    5
    « Pleasant Stay »

    Our family of five stayed here overnight on our way through Boston. We were very happy with the size and cleanliness of our room (two double beds). The breakfast was outstanding! Our experience from start to finish was very pleasant!

  • 4
    « Very clean and friendly staff »

    This was a good place to stay except the bed was too hard and the plug in the tub was broken. Our room was nicely decorated and the breakfast was very good. I would have appreciated "less" smell in the hallways as they use strong scented sprays on the carpet. I suggest getting rid of the carpets altogether!

    4
    « Good place for an overnight stay »

    Stayed here for a night on a trip through New Hampshire. We had the suite - 2 queen beds and a sofa bed. Room was very spacious and clean, and sofa bed was comfortable. If you're a light sleeper, you may have issue with the loud water sounds every time a neighboring room flushes or showers. We had no issue with highway noise. Breakfast was good: waffles, eggs (both scrambled and hard boiled), bacon and sausage, breads, pastries, yogurts, juice, and coffee.

    5
    « Excellent service and location »

    The service at check in was prompt and efficient, The Room was spacious and extremely clean The water pressure was excellent and the shower head was wonderful We would definitely book here again- and highly recommend it!!

    3
    « Watch your money »

    I reserved three rooms one for us two other rooms for my friends under my debit card. The first night they took money out of my checking for all three rooms plus 6 nights for our room which I was find with that unless we had to leave early. Our friends paid for there rooms on first night plus the rest of week also. Best Western kept my money for the whole week from my friends room then credit back at checkout 6 days later after our friends money was taken out from there accounts at check in. So be very careful reserving rooms on your debit card if planning on using debit card you might not have enough money in your account after Best western gets done with you.

    5
    « Great Experience »

    From check in all the way through to check out, my experience with this hotel was great. I was upgraded to a king suite upon arrival much to my surprise! Overall the entire facility was clean and very nice.

    4
    « Very nice for a chian »

    Stayed two nights while visiting family. Had a wonderful stay with no issues. The room was clean, the AC was quiet, and the staff was very friendly. we didn't partake in the included breakfast as we dined with family. We would stay there again.

    4
    « Spent one night - pretty good for a chain hotel. »

    Went to a concert at the Capital Center for the Arts. Really wanted to walk to the show, so didn't have to worry about parking or driving back after a beer or two. Booked the Best Western - about a 1.1 mile walk. All sidewalk to the venue, but coming back it was a bit dark. It is on Hall Street, which seems more residential. Took about 20 minutes to get there. Hotel was clean. Staff was friendly. Lemon water and Coffee pots were full when we got there, along with a few snack and fruit in the morning. Bed was comfortable. Area was quiet. We could hear water flowing through the pipes pretty clearly during the night when some of the other guests must have been using water. Breakfast was standard fare, but was also very good. There was a pool, but we did not use. I would not hesitate to stay at the Best Western in Concord again. Above average for this type of hotel.

    4
    « B W Classic »

    B W is my preferred hotel chain. I'm consistently satisfied staying in B W'S. This property met all my expectations. Friendly check in. Clean comfortable room. Good location.Great breakfast. Nice pool & hot tub..

    3
    « OK for a Visit to Concord »

    The motel is located down a bumpy road right next to an interstate highway. The highway noise was loud. The orientation of the motel should have been reversed with public areas (pool, etc.) near the interstate and with the guest rooms as far from it as possible. When I checked out, I saw that I was being overcharged in comparison to the reservation estimate. The clerk had to wait for a manager to come to correct the bill. They were polite but it is frustrating to know that had I not checked carefully I would have been overcharged.

    5
    « Will return!! »

    This is the first time we have stayed at a Best Western Hotel. We were very pleased with our stay and with the cost. The location was ideal and the staff very friendly and helpful. The hotel was clean and the complimentary breakfast had a nice variety of choices. My daughter enjoyed swimming in the pool. The only draw back was that I thought the bed was too firm for my liking.

  • 5
    « Great Hotel »

    A well proportioned hotel with a very caring staff and all of the amenities that you would ever need. An excellent room too. The pool was a very nice addition for family and we look forward to returning for the gym facilities and maybe the conference room as well. Thank you!

    5
    « Amazing! »

    This hotel was so clean, fresh, and comfortable. We enjoyed the indoor pool and exercise room. The breakfast was complete with yummy and healthful choices. We could truly relax and sleep well. Having a 2 queen bed suite for the three of us in our family gave us ample room vs. squeezing in 2 full size beds in other hotels. The business center was useful with the printer and we always love the fresh coffee provided.

    1
    « awful »

    I really missed seeing the normal girl in breakfast it was horriable she kept it clean and stocked ive been coming there for awhile so breakfasrt stunk unless you like waiting it was dirty they wewnt friendly like she was sg]\\he talked to everyone there was no bacon no eggs no milk tables were gross and so unfriendly!!! I'm checking out other loud no breakfast rude breakfast person Melissa was wonderful smells Amanda missed max great don't go dirty room loud leon rude never again after a year was our faviru=ite horriable be preprad to wait to eat public bathroom dirty room smell loud

    2
    « Cheap Motel »

    This was my first and last experience staying at a Best Western Hotel. I had a 2 night reservation on Aug. 6th and 7th 2016. I first night was just terrible. I felt like we were at a cheap motel. We were given room 223 which was on the second floor. We could literally hear everything our 3rd floor neighbors were doing,and I MEAN EVERYTHING! We could hear them stomping back and forth. We heard them having sex, we heard them getting into the shower, we heard them talking, etc. We called the front desk at about 1am to complain but the noise didn't stop until about 4am. They did move us to a different room our 2nd night there but to be honest I didn't even want to go back for that second night. This has never happened to me at Hilton Hotel or Holiday Inn which is where we usually stay. I love New Hampshire but I will never stay here again.

    3
    « A little pricey! »

    There were some issues which I didn't bother to report! I just won't stay there again! I (we) had the two queen bed connecting roomsI The pool was nice! Breakfast was ok! Check-in was ok! I didn't like how housekeeping comes knocking an hour before checkout time. If check out is at 11:00, I may leave at 11:00.

    5
    « Great service in an emergency »

    The facility is what I would expect from BW and is clean. Breakfast is pretty standard for these types of hotels. My compliment regards the service. Our car broke done on I-93 on a Sunday evening. Max (at the front desk) was very helpful by efficiently getting us a room reservation and recommending transportation from our vehicle to the hotel. Given that we had two dogs we are appreciative.

    4
    « Clean and Comfotable »

    We enjoyed our stay at this Inn July 2016. The room was very clean and comfortable. The employees were friendly and helpful. The breakfast was adequate for this type of establishment with bacon, sausage, eggs, yogurt and fresh fruit.

    5
    « Clean comfortable hotel. Friendly staff. »

    We stayed at the BW in Concord, NH for a week long tap dance intensive. The hotel was very comfortable and clean. The pool was great for the kids. Breakfast included every morning in the hotel helped since our daily schedule was busy and full. We were very pleased with the staff. They were always pleasant, helpful and friendly.

    4
    « Good hotel »

    Lovely welcome when we arrived on a very hot day! Cookies at check in went down well. Basic hotel but much better than expected. Clean and spacious. Our room had a lovely view of the pool. A little bit far from the centre of Concord but we had a car so it was fine.

    5
    « Comfortable, Affordable, Friendly place to stay »

    We were in the area for our child's New England College orientation program. This was our first stay in Concord, NH. We have stayed at Best Western hotels before so we were hoping to expect the same quality of stay, we were not disappointed. The hotel staff is competent and friendly. The room decor was nice and comfortable. We stayed during a heat wave so we were very pleased the air handling was working - it was comfortable - just perfect. The hotel is located close to downtown Concord so it was convenient to go into town for dinner at the Barley House!

  • 4
    « Just Outside Downtown Concord »

    Was clean and quiet even though they allow dogs. Never heard any. Breakfast was busy and good. They were trimming bushes while we were there. Looks much better. The outdoor pool is really nice and luckily it was very hot when we're there so we could use it. It's big and inviting. The best thing about this hotel is it's reasonably priced and easy to get to the downtown area of Concord (bring quarters for parking). We did not try the restaurants within walking distance of the hotel, but there are two. We drove to the Alewife MTA station (about 15 minutes) and took the T to downtown Boston to walk the Freedom trail and then took it back. $7 to park and 2.75 one way to get down there. This was a Sunday so not crowded and we felt very safe the whole time. If you plan to go to the city this is the way to do it.

    4
    « 18U Travel Softball Team Hotel »

    One of the Better hotels we have stayed in this Softball Season ... Breakfast was Good and they had enough to feed the Full Hotel. pool was Clean and staff was Great to work with. Will recommend to other Travel Teams.

    5
    « There where a few issues but not enough for us to not want to come again »

    Ok well my husband did all of the reservation Ect he told me I spoke to a Leon when he asked to speak to manager with a cold voice and attitude witch he had from start to end he isn't friendly at all the front desk made a few mistakes but no one besides Leon and Dacia where very rude like I'm bothering them Leon we saw sitting on a computer for the whole time we were there my husband was very upset and said he never ever has put a 100$ deposit down that's why hotels take your credit card info .well anyway he wasn't going to ruin our to see family and have fun we drove so we stayed T a few hotels, this one by far all but the room there was hair in the tub witch Deb was such a sweet much house keeper when she did our room it was so clean she was so friendly!!!amanda was kinda ugh not to friendly and big difference compared to the normal kitchen lady who went above and beyond when you walk in its so clean the bathroom were amazing so clean the breakfast lady as my 2 lioness would call her (& was always so excited to go see her she was super friendly and good with kids we watch as she had a packed dining area keep all food stocked and clean it looked amazing her max and Deb were the kind of employees that made you feel comfortable Amanda was nice but as I saw everyone working hard she was sitting looking at her phone or out smoking or on her tablet sorry that erks me we asked for third floor witch they did but what really was upsetting is one reason why we choose that hotel was it had a pool I do not blame max who checked us in as he did not take our reservation we ended up moving down to 118 it got hard on my husband the room had a bad Oder but Deb was so sweet and came in and did the best she could to help us wonderful woman . The room was dusty but nice overall ..the breakfast was so great compared to the 4 best western we stopped at on our drive it was so clean stocked and you could find Meliss I think or Martha was her name we only remember her had the kitchen lady she was always available it was so busy but she kept up we were very upset to see only cheese eggs witch tasted like rubber and the sausage was gross we all and I know other guests were asking about that she answered in a nice kind fashion that they were trying different things well almost everyone I saw got waffles plz bring back old eggs and sausage as my granddaughter is allergic to cheesed and they just smell awful but Meliss helped us with the waffles and when we spilt or coffee she rushed to clean it up max was also very good as he ran it until she came to her shift basically it was wonderful the pool would have been wonderful if someone had told us knowing it would be closed the employees except for Leon and Dacia and the head house keeper who was screaming at her workers he could not speak English talking louder doesn't help that was really unprofessional and of course no smile from Leon as we left but the ran to the breakfast lady and they talked about meeting there cousin it was so clean so good close to hwy and stores you can see them ..butt the rooms should be checked by Deb she was great 100% then I have to say max and Meliss handeled a situation that just was amazing a little girl around 2 came out crying for her mommy her mommy left her in her room all alone they came right to her and Melissa got right down to her level while max went to search for the mom Melissa got the little one to calm down and laugh and max found the missing mother amazing that is above and beyond the stay was great we were there 2 weeks not everyone us friendly so whatever and the rooms were special but not horrible I've seen worse Leon smile and stop talking down to your paying customers!!! Amanda smile more and you were ok at breakfast but not your normal thing so we get it but the top friendly people in my book Deb max and Melissa the breakfast was a $ saver !! So we will be back again thanks guys

    5
    « GREAT Hotel to Stay At! »

    I went to Three Concerts on July 16th, 17th, and 18th at the Bank of New Hampshire Pavilion in Gilford, NH; I stayed at the Hotel( wich was WONDERFUL! ) on 17th, and the Hotel Employees(Amanda, Housekeeping, Melissa, Leon Boff, Max, and Randy) were VERY Accommodating, and KIND!!, THEY went Out of Their Way to Make You HAPPY!!!

    5
    « Excellent Time »

    I rate this hotel as one of the best I have stayed in, would recommend it to anyone. The staff was always there to help with anything and if you had questions they were there with the right answer. Seemed like they could not do enough for you.Will be staying there next time Nascar is in town, for sure!!

    4
    « Quite Decent Hotel -- Better Than Advertized »

    It's a Best Western! 'nough said, right! :):) That said, this particular Best Western has a very accommodating Front Desk Staff, yummy cookies in the afternoon, a great breakfast and the rooms have showers with excellent water pressure. It was a very stressful trip and I needed to get some documents printed, executed and scanned. The Front Desk staff went out of their way to make me successful. Thank you, Best Western - Concord!!

    2
    « Still waiting to hear »

    Experienced an overly sprayed with some fragrance room. Technically no other rooms available (?) so we had to attempt airing the room out. I asked for a manager to speak with me and I am still waiting 3 days later. Nice young man on the desk when we checked in but there was not much he could do. Not fun to stay in a hotel room that makes you nauseous. This was an expensive weekend due to a NASCAR race in the area.

    4
    « Not bad... But not well lit at night! »

    I arrived around 10 pm; a very dark outdoor area; and a lot of people roaming the grounds. As a solo female traveler, a bit unnerving. Facilities were good. Breakfast wasn't bad, several choices. Clean and quiet.

    5
    « The best hotel chain in New Hampshire »

    The first time I had ever stayed at a Best Western was in Manchester while I was attending a wedding for my two good friends. I enjoyed the one in Manchester so much, so for my trip for this past Fourth of July weekend, I decided to stay in the one in Concord. This Best Western was everything I had hoped for and at an affordable price! The staff is so nice, they put everyone first and make sure you have the most enjoyable stay. The rooms were so clean every day and the hotel is very clean. They give you free breakfast and free WIFI. This hotel is so easy to find and easy to drive in and out of. The reason for my trip was to go visit and see a concert at the Bank of New Hampshire Pavilion, which is a nice and beautiful 40 minute drive away and plus the hotel is a 20 minute drive to Manchester. It was a perfect halfway point for me. I highly recommend staying at this Best Western in Concord because of the friendliness and beautiful hotel and any Best Western in New Hampshire.

    5
    « another quiet night »

    The room we had here was a delight. The only thing lacking was an in-room safe. The staff were wonderful. Check-in was easy and I was even thanked for being a member of Best Western Rewards. A great night sleep after Dave Mathew Concert in Gilford, New Hampshire at NH Pavilion. Breakfast was easy and good.

  • 5
    « Excellent hotel in Concord NH »

    Clean comfortable, very good size room with all amenities excellent wifi, table to work at big TV refrigerator , microwave bar area sink exercise area large pool very good breakfast It is only place I would stay in Concord on my next trip

    5
    « Very enjoyable stay »

    Easy to find hotel. Excellent breakfast. Staff returned a misplaced reader almost instantly while we were at breakfast. Very conscientious staff. Would definitely recommend to anyone traveling through Concord.

    4
    « Great stay in Portland »

    We really enjoyed our stay in Portland. Our Best Western was located close to everything we wanted to do. We were able to walk everywhere. That was a good thing because they had valet parking only . Over all it was a great stay.

    2
    « Meh »

    We asked to change rooms when we prepped the bed for our child to sleep in because the pillow cases had dog hair all over them (and there was dig hair in the fridge). They were very apologetic and quickly let us see the room next door and let us switch rooms. They said someone stayed in our room for a month with a dog and they apologized for not cleaning it right. Very accommodating to make the customer happy by taking $25 off our room. We got in late and left early so didn't use the pool. Breakfast was basics, bagels, cereal, yogurt, terrible watered down coffee. (I only drank one sip and left it behind) the hard boiled eggs tasted old. I was disappointed there was no peanut butter for toast. The scrambled eggs looked gross and like something served in prison. I didn't want to know how the bacon was. We didn't use the waffle maker. I won't be staying here again. Oh, and in the first room, the comforter was so worn....it was starting to shred...see the pic. Also, in the new room I found what seemed to be strawberry leaves on the floor. But I was too tired to complain. See pics...

    2
    « A Change In Management Might Help »

    A lot of my travel is by bus. Motor Coach to be specific - for I am a bus driver. And just like me, a lot of other buses have been in and out of the parking lot at this Best Western. So imagine my surprise when the owner came out of the lobby door with a scowl on his face and carefully examined my bus going under his overhanging entryway. What a way to greet a busload of customers! I wish I could say that this greeting was the only bump in my road during this trip. My room was on the floor below, and directly under the hotel laundry facility. Until 1:30 am the staff moved freely about in the laundry room doing their duties. Unfortunately for me, that meant a constantly squeaky ceiling. Every footstep brought yet another variable of ceiling noise. I attributed the noise to what appeared to be an old property that had been refurbished and renamed. There was no fan in the bathroom, so when showering it quickly became a sauna. The tub had been retrofitted with a drop-in replacement, and so the floor in the tub sagged, and the step into and out of made it necessary to really watch your footing, or end up on the floor. Before you think I'm just nit-picking, the real downfall of the room was that the bathroom was still dirty, with someone else's hair in my shower. Not a place I'll return to anywhere in the future.

    5
    « Great place to stay »

    Another great stay at a Best Western! The place was very clean and modern. Nice decor. Very good breakfast. Would definitely stay here again. Easy off and on the highway. I have arthritis and would like a little more softness for the bed but would stay here again without a 2nd thought.

    4
    « Clean and Friendly, Professional »

    Enjoyed our stay. Rooms were quiet, plenty of amenities to take advantage of (enjoyed the pool, although the whirlpool's jets weren't very strong, and did not get a chance to use the fitness room due to personal time constraints so I can't comment on that). Microwave, refrigerator in room was handy. Some breakfast items could have been cooked a little longer (bacon, eggs, etc), but good choices with plenty of coffee, fruit, bagels-and waffles were good too. Very accommodating professional and friendly staff. No problem parking. Location close to tons of stores, restaurants.

    3
    « Disappointing »

    Bed was soft, felt old, sagged on the head end of bed, staff not very helpful when had issue with TV. Told me that's the way the TV worked, unable to see channels 3rd person finally reprogrammed TV and it worked properly

    3
    « Only okay »

    The location seemed a little sketchy at times (2 police cars visiting at one point), but we didn't spend much time in the room other than to sleep. I didn't find it noisy at all. The beds are a little lumpy and they kept giving us only 3 sets of towels for 4 people. There is a fridge, microwave, and sink on one side of the room but it's not very easy to use any of these since they are so close to the bed. We found someone else's yogurt in our fridge when we checked in so they definitely could use some more attention to cleaning. The breakfast was okay. Their waffle making machine is very temperamental which means they need to get it fixed or buy a new one. Only 2 juices - orange and apple. They had hot chocolate mix which was nice. The bananas each day looked like they had been salvaged from the trash. Front desk staff was not very helpful when we asked directions/questions and had trouble with the vending machines.

    4
    « Comfortable »

    The hotel was clean and comfortable. The atmosphere was very welcoming and pleasant. The Hotel was located off of the main street away from traffic noise. The staff was very friendly and eager to help with any problems. Heated pool and hot tub well maintained. the kids enjoyed the stay here and we would like to visit again.

  • 3
    « It's Okay »

    It was a mid price hotel that was dirtier than most. The bed was comfortable and had a decent shower. I started out by using water and elbow grease to clean the bathroom floor of trash, hair, and dried on urine. I stayed here because the prices at Holiday Inn was much higher. I stayed 4 nights. I know most hotels are dirty, but this was worse than most. I give it average because the bed was good and had a decent shower. I didn't try the breakfast.

    2
    « Too noisy for me but fine otherwise »

    Near the highway and thus noisy. There aren't any rooms that face away from the highway, so there are no really good choices for quiet rooms. Other than that, it's an OK hotel, in reasonably good condition (not great) and reasonably clean (not great), and I got a good price. Breakfast is good, with a make-your-own waffle machine among other things. Except that the coffee is terrible. The staff was willing to move me to a different room to try to find quiet, and I appreciate that, but they were pretty clueless about what would be quieter and ended up putting me near the elevator and ice machine. I gave up and put in earplugs.

    5
    « Good place to stay. »

    I was visiting family & friends and stayed over 1 night here. Room was clean, convenient to downtown Concord and easy access to Rt.'s 89 & 93. Staff was friendly. Forgot toothpaste and they gladly had sample size to give out. They had continental breakfast. They offer a pool and small workout room, but I didn't use them. The room had 2 queen beds, counter in bed area with fridge, coffee pot with complimentary tea & coffee and sink. The usual hair drier, iron & ironing board were also in room. Had wi-fi code for guest.

    3
    « Average stay »

    My husband and I were only in town for one day. The staff was very nice, the room was clean but close to the highway so we did contend with highway noise. Neither of us cared about that though. The only complaint was that there was a very very strange smell on our entire floor. not inside the room but throughout the halls. Unsure what it was. We would stay here again if we were just passing through again.

    4
    « Vaca w/Grandkids »

    I would highly recommend this hotel as a place to stay in Concord, NH. The pool was fun, clean and comfortable. This hotel was very clean and the staff was warm, friendly and very helpful and made my 2 little grandsons feel very special upon arrival! The only reason I didn't give an 'excellent' is that they need some time of mat/rug along the hallway when exiting the pool area. The floor is very slippery. Other than that - all was great - it was quiet and we enjoyed our time.

    4
    « Hire a car »

    I booked this hotel through an agent, expecting it to be either in Concord centre or within an easy walking distance - wrong! Elm street does indeed run into Concord, but this hotel is tight by the highway, some 4 miles out of town. Having said this, the hotel itself is really excellent. Rooms are large and well appointed, with comfy beds and good facilities. Staff are really wonderful, friendly and helpful. The complimentary breakfast is generous and offers good variety, although finishes each day a little earlier than Europeans are used to! Near the hotel (literally 2 minutes walk) is a superb Italian restaurant (with the unfortunate name Papa Razzi) - but be sure to book in advance as it is very very popular with the locals. Rooms are quiet, with a handy balcony, although there is no lift to the first floor and the stairs are steep to climb with luggage. Hot drinks and cookies are always available free in reception. A great hotel for a business or family stay, with genuine New England hospitality.

    5
    « Very clean and comfortable »

    Excellent free breakfast and very polite staff. The room had a large flat screen TV, microwave & 1/2 size refrigerator. The bed was very good for sleeping. The business center allows free printing of documents and the swimming pool (which I didn't use) looked very inviting. Free Wi-Fi.

    2
    « internet scare and lots of noise »

    see what 1 have already written in your survey you want me to write here that you had a data breach leading to that phone call into the room seeking credit card info from someone claiming to be the manager. then in an empty hotel the management places people who are having a party in the room above us really bright- they moved us quickly but why

    3
    « Just Average »

    We had a one night stay, the breakfast was average. Don't expect too much. The front desk staff was both nice and stand-offish. The room was clean but the hotel is dated. Needs upgrades. Next time I may try a different hotel. Free Wi-Fi was great.

    5
    « Great Hotel »

    Comfortable and affordable good staff and amenities. Would stay here again if in the area. Front desk staff very helpful and friendly. Gave us tips on traveling to the capitol building and traffic options

  • 2
    « Good rate, you get what you pay for »

    Rates were good, they had good last minute availability, and the front desk clerk was super nice and helpful. That said, the first room we were in didn't have a working toilet. They nicely moved us across the hall, but the room was clearly one where a smoker had stayed - it stunk. And the room was one of the dirtiest i've ever stayed in. The carpets were dirty. The bathroom floor and shower had hair all over it. And there were cigarette ashes on the floor all around the toilet. Fortunately we just needed a place to sleep and got out of there quickly the next morning. Can't say I'll go back. Ever

    5
    « Pleasant environment »

    Hotel was clean, well maintained, staff was very friendly & polite. Breakfast selection was good. All public common areas were tidy and easily accessible. Rooms quiet. Pillows too small but other than that the linens, bedding and beds were comfy.

    5
    « Excellent Experience »

    We appreciate the excellent service by Leon the Assistant Manager. The staff at this Best Western is the most polite accommodating group of people. We appreciate the dedicated work of the cleaning staff and maintenance crew. Excellent team which contributes to our stay at the Best Western in Concord, New Hampshire.

    5
    « Great place to stay »

    Hotel far exceeds expectations for a hotel in the area. Rates more than reasonable, fantastic clean rooms and services. Easy access to highways, shopping and restaurants, Although our stay was a quick overnight, would definitely consider for a longer stay.

    4
    « good value »

    stayed here after having truck problems on the way up to franconia, friendly staff and clean room. couldnt have asked for anything better. rate was reasonable as well. bed was really comfy!!!! didnt make it to breakfast but it is offerred.

    5
    « Wonderful place to stay »

    I stayed here to visit with my grandchildren and my 87 year old father. We had Christmas in my room. It was big enough for 8 of us to sit and enjoy a meal, a game and of course Christmas presents. I was the only one to spend the night, so this was a king size bed with a couch and small kitchenette room. Leon brought in extra chairs to make this all possible. The room was clean and extremely well decorated. I could live here!

    4
    « Clean hotel, Friendly Staff »

    My daughter and I stayed here for a get away while snowboarding at Pat's Peak. We were very happy with the price and the quality of the hotel for the price. The kitchenette was a nice edition for storing snacks and drinks to take with us during the day. Full breakfast was a good value to get us started in the morning, All of the staff were accommodating and helpful, especially after I was injured my first day out. The pool and hot tub were an attractive addition; however many other loud guests thought so too! The pool was very, very chlorinated though, so beware if you are sensitive. This is a perfect hotel for crashing after a good day at the mountain. They would be full constantly if they offered shuttles to the local ski areas.

    4
    « Ski »

    Nice room, decent breakfast (and Full too which was a Plus), hot shower, plenty of room for family of 4, quiet too. It was located right near the Highway (I-89) so was incredibly convenient to heading back home. Was also very close to some good dining places. Would definitely return if up in that general direction again. Good value for the money as well.

    5
    « Ski and Stay »

    This is a great hotel - great staff - close to pats peak! It was a great value for a multi day stay and everything went smooth during our stay. Rooms were good size and clean - all was quiet enough for our family even during new years eve. We will definitely come here again.

    2
    « unprofessional »

    night guy woke up my wife with a noise complaint that was not coming from our room, then hung up on us. left (our fault) her diamond ring on bedside table apparently that is the new form of tips the cleaning staff get

  • 5
    « Thanksgiving Review »

    I am always pleased by the hotel in Concord. Parking is convenient. Concord is a nice place to visit. The TV in the eating area was interesting. I was, as always, thankful for the hotel's presence, especially for the Thanksgiving holiday.

    5
    « Great Stay, Right Off To Highway »

    We were tired after journey, Leon Checked us in upon check in real quick, a really nice employee, he explained us about other website use and call directly benefits, will keep in minnd of that, thanks to him for that. Property is little bit old, needs upgrade, indoor pool was so nice and warm. Sunny has really great sense of humor, management should use his talent at days not at nights, he possess really good potential to be a good manager. We were just talking about food, like he just read our minds and we just stopped by at desk and even before asking he told us about all the place that would be open at a moment and who would deliver to us at our room. Later, when our TV remote was not working and just saying analog because I must have pressed something, he offered us to stop by at the room and take care of the issue personally, but we were in bed so I asked if he could explain over the phone and Voila, he did it so easy way. That kind of little thing from him makes him a best employee. We will definitely stay again at the place, so impressed with the employees service, they do work hard. Kudos to Sunny and Leon, both are gems to the property..

    5
    « Excellent »

    We had a great spacious clean room. The bed was omfortable. The continental breakfast was great, you had a great amount of variety items to chose from. The staff was helpful in all our inquiries. We will definitely be staying there again.

    5
    « Although there are little complaints will go back »

    Ï guess the bad,the owner was a jerks total Mr ï do not care about you just your money feeling. Then with the amount we spent no Sunday paper?really that was a down fall.i thought Leon was a tad rude on the phone when ï was inquiring on later dates and the prices are so much more.the gentleman at night was very good very pleasant saw him everyday we got back he was working we left he was working. My house keeper wasn't very friendly no smile or hi ..Mary was wonderful happy and helpful she has been my maid in past very clean .the breakfast was wonderful fully stocked clean the whole place bathrooms pool very clean rooms very clean a little oder in some but overall good.breakfast girl was so sweet offered to help with my bags very nice to talk to melissa..she was a very good worker .so overall with the friendly staff some better than others .clean prompt check in and out good desk service they made us feel at home .and that is why we will be back close to hwy in the middle of a lot of thing to explore.i would just say to the owners offer a Sunday paper.smile,and treat your customers kind thank your staff for their hard work that's what makes thst place from the wonderful breakfast clean rooms funny kind workers to talk to .the great desk work and help he offered was very kind and as helpful as he could when we ran a snag.amanda is very nice so Leon was was rude could be a little more easier how he talks , give sun papers and owner needs to be less rude But 5 stars thanks to the best Western. staff who adequate our stay great..by the way full breakfast it was great

    5
    « Great stay »

    The hotel is well situated convenient to highway, and restaurants . My request for a ground floor room was accommodated. The bed was very comfortable and clean; nice linens. Breakfast was on a par with all other hotels offering breakfast included in rates. Staff was extremely helpful. I would recommend this facility to anyone looking to stay in the Concord NH area.

    4
    « Terrific Staff »

    Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay.

    3
    « Not bad, not great »

    We were in Concord attending a reunion. The room is a standard room for this price point. The heating unit was a bit loud. The staff was generally professional and cordial. Concord evidently has zoning that clusters most of the hotels on a single road by the highway, so ask for a room away from the highway. We did and noise was not an issue.

    4
    « A good basic stop. ! »

    The staff here were super friendly.The room was nice and big. Breakfast was included and this was nothing special but perfectly adequate. Free tea and coffee are offered at reception. There is parking available for free and there is a good italitan restaurant next door.

    5
    « 'Loudon Bound' »

    We stayed at your hotel in Concord, NH in Sept as we were attending our first NASCAR race at Loudon~booked Jacuzzi Sweet even. Loved the room even though never used Jacuzzi..From check-in to check-out, this was a great experience!! Staff was great & the people there were the best...NASCAR fans are great people!!

    5
    « Never Disappoints! »

    Going to this hotel is like going home to your comfy bed. This hotel never disappoints us. We never have any worries staying here. You can always count on a great breakfast as well. It's so nice to eat at the hotel instead of loading up the kids and try and find a restaurant.

  • 5
    « Very pleasant stay close to center of Concord »

    Needed a comfortable hotel with a pool close to downtown Concord. I had seen a show at the Capitol Center for the Arts and had to be back in Concord the next day. Very convenient location. I had points at Best Western. No problem using points. Great room. Very accomodating staff. Breakfast was a plus.

    5
    « Very nice hotel and great staff »

    Our room was clean and comfortable as we expect at a Best Western. This is a fairly expensive location due to its proximity to Boston. We asked for a nightlight to avoid having to turn on the light and fan during the night. They gladly provided one for our needs. It was a pleasant stay.

    2
    « Ok room, poor staff. »

    This seems to be an older motel that has be remodeled. It is a nice clean updated room. No towels at pool. Maids that seem to try to avoid you. I was initially charged twice for my room and the front desk person was kind enough to take a long time to correct it and explain how it was my fault while I waited. Gee Thanks. Won't be coming back.

    4
    « Majority of Staff was Superior - Nice Room »

    We spent 10 days in the northeast to see colors, and decided to splurge our last night -- stayed in a King suite with Jacuzzi in room. We were greeted by an amazingly helpful desk clerk, who gave us some great dinner suggestions. The suite was very nice - better than we envisioned. The woman working in the dining area (preparing buffet breakfast) greeted us with a smile, looked around and noticed no empty tables. She immediately mentioned that there was an overflow room with plenty of space. Another very helpful staffer. The business center has two computers and a printer, which I accessed for printing out boarding passes. They worked well, but it was a little awkward to have an evidently new employee taking a training at the 2nd computer. I could tell she felt a little odd about it too. maybe they can find a more out of the way place for trainees. The only discomfort I actually had was the late evening and early morning desk staffers. Both made us feel invisible - no eye contact or smile at all. Stopping by the desk to checkout in the morning, we got a "thanks", and a face turned back toward a computer. No offers to furnish a receipt, etc. The place is safe and clean. I'd stay there again if in the area.

    4
    « Very Accommodating of Large Groups »

    Recently visited Concord NH for a group trip and stayed at the Best Western. Hotel staff was extremely accommodating to our group which included children. Exhibited perfect balance of accommodating groups (there were a few) and demand for respect of their other guests.

    5
    « Louden Weekend »

    This venue offered the best value and proximity to New Hampshire Motor Speedway. The hotel was neat, clean, well-maintained. The staff was helpful and gracious. Breakfast was the usual continental breakfast but was attractively arranged and the staff kept it well-stocked.

    5
    « Great location and service »

    We enjoyed our one night visit very much. My wife had injured her knee during our trip and the staff in Concord were very accommodating in assigning us to an accessible room. Hotel was very clean and comfortable. Breakfast service was great!. Very large selection of hot and cold items. The breakfast room is located on the second floor but the hotel will delivery your food if you are unable to climb the stairs. The hotel does not have an elevator.

    2
    « The room was clean but not comfortable »

    It was a last minute booking so I guess that was my fault for not doing more research. The girl at the front deck was busy but could have been a little more friendly upon check in. The room had a weird smell that was a bit musty, a bit old gym socks. I also smelled this in the lobby area. The beds were very hard but everything in the room was clean. The breakfast that was included in the price of the room was average. The girl working it worked very hard refilling and keeping the tables clean. Probably wouldn't stay there again.

 

Getting to the hotel ...

All directions
·From: Interstate 93 North. Take Exit 13 and make a left off the exit ramp, then make a left at first light to Hall Street to the BEST WESTERN Concord Inn & Suites. ·From: Interstate 93 South. Take Exit 13 and go straight until reaching Hall Street to the BEST WESTERN Concord Inn & Suites. ·From: Interstate 89 South. Follow 89 South to the end. Stay in the left lane and cross the 3A Junction to Hall Street one mile on Hall Street is the BEST WESTERN Concord Inn & Suites.