BEST WESTERN Walton Park Hotel,  Clevedon

4.0/5  - based on 947 guest reviews.
Wellington Terrace, BS21 7BL, Clevedon, Great Britain - See map
+44 1275 874253 +44 1275 343577

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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Enjoy a little character on the cliff-top here at BEST WESTERN Walton Park Hotel! A stay in Clevedon is always a stay to remember, thanks to a spectacular position with panoramic views across the British Channel, Severn Estuary and Welsh Hills. And while standards at the hotel are high, journey times to surrounding points of interest are kept to a minimum with quick access to and from J20 of the M5 2 miles away, equally easy transfers to Bristol Airport just 11. 5 miles away and just 25 minutes separating guests from Bristol City Centre! The West Country is on our doorstep, but should you want to stay at the hotel for a little down time, our 40 individual bedrooms are the ideal place to catch 40 winks! Many have sea views and 5 conference/banquet suites add to our selection of space with high ceilings and natural daylight for various gatherings and events. The Somerset Restaurant offers Table d'hote and a la carte menus, and a comfortable lounge bar serves informal bar food for good measure! On the mornings of Christmas Day and Boxing Day only continental breakfast will be served.

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Room 1

Guest reviews


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based on 955 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
266
Verygood
 
387
Medium
 
199
Poor
 
70
Horrible
 
33
Business Business 139
Couples Couples 478
Family Family 175
Friends getaway Friends getaway 74
Solo travel Solo travel 45
Cleanliness
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Value
BEST WESTERN Walton Park Hotel,Clevedon
  • 4
    « Wedding »

    Had a great time here for my son's wedding. The staff couldn't have been more friendly, Nicky who was our wedding coordinator was exceptional and went that extra mile for all of us including the guests that stayed over. We all ate in the evening at the bar, which was typical pub grub, very tasty and I can recommend the Steak & Mushroom pie. Breakfast before the wedding was very good self service with fresh tea & coffee taken to your table. Our room was very comfortable with excellent views out over the channel, although we could see Wales ;) I would say to the people that complained about the hotel. If you have a problem tell them, no ones a mind reader. SO in finishing ...would I stay here again, yes for sure.

    1
    « Terrible »

    My partner and I booked this hotel purely by the pictures and how lovely it looked. As the saying goes.... Looks can be deceiving! Having tried to book online we wasn't able to so had to call the hotel direct. After having a horrendous journey to the hotel we finally arrived at 9.25pm. On entering the hotel it felt very cold and smelt very fusty. We went to the reception to check in and the receptionist greeted us with a half hearted hello (no good evening nothing) we wasn't told whether any food was still available at this time, wasn't asked if we would like breakfast, we was just asked if we would like an alarm call. We was told where our room was and was asked if we would like any help with our luggage (again this was a half hearted gesture) so we declined. On entering the floor where our room was there was a very distinct smell of damp washing that was being tumbled dried. On entering our room after a struggle to actually open the door as it had stuck there was a very pungent smell of gloss paint, hence why the door was hard to get into. The room was very cold and the decor was very dated, the bathroom was very 1970's (more about the bathroom further on so keep reading as some vital information coming up). We decided to go downstairs for a drink, on entering the bar area which had a group of people in we wasn't even greeted with a hello or good evening. We chose to go to the other bar where a young lady was sat having a drink, we waited 15-20 minutes to be served and the young lady said, I'd serve you but I've been drinking so then went and got someone else to see to us. Another young lady came behind the bar and didn't say hello either, I asked for 2 pints of peroni lager which she poured and then said that will be £9.60!!!!!! I nearly died, I have never paid £4.80 for a pint before so if you are planning on going to this hotel for the night or even a drink then I'd suggest a small mortgage is in order to take out if you are wanting to get intoxicated. The lady who checked us in then came in and stood with the young lady that was sitting at the bar gossiping. If I am honest the ambience in there was very uncomfortable. When we left I put the empty glasses on the bar, no thank you was said and not even a bye or good night. On arriving back to the pungent gloss stench room we got into bed which instead of being a double was 2 single beds pushed together and wafer thin quilt, although the only positive thing is that the beds were comfortable. On waking up in the morning I pulled back the curtain to see the sea view and to my horror there was scaffolding all outside. We had paid for a sea view room and when we spoke on the phone to book it there was no mention of scaffolding up at all, to pay extra for a sea view and to have that and not be notified I find very disgusting. I went to the bathroom to have a shower (now here comes the vital information from earlier I mentioned) IF you are in a rush to get ready in the morning may I suggest that you have a stripped wash as the taps are awful, it's a shower of the bath set up and the hot tap is the hot and cold tap, the cold water doesn't get cold for at least 10 minutes, bonus is the hot water is that hot it'w scolding so be very careful. After I'd had my very hot shower I came out of the bathroom naked to find a man on the scaffolding looking into our room! Mortified wasn't the word!!!! We soon checked out and the receptionist couldn't have been any more ruder, we wasnt asked it everything was OK or if we slept OK we just got told that's all sorted you are checked out. My partner asked for an invoice and he was told that the invoice comes from best Western to the hotel so if you are wanting a receipt or invoice then make sure you arrange this before you arrive. On leaving the hotel I looked at it in the light and in all honesty it could very much be mistaken for an old people's residential home. Very bad decision and we will not be returning again in the future. Staff need to get some customer service training badly and personalities as they should not be in that line of business as it stands now. Maybe after the scaffolding work has been done then may I suggest a huge over haul on the inside be done as well.

    3
    « Hotel overlooking Bristol Channel with views of Wales »

    I only saw this in the dark and early morning but I think on a nice day tis would be wonderful to overlook the Bristol Channel to Wales and see boats crossing. There is a nice garden by the hotel which must be lovely in the sun. This is an old hotel with an amazing old fashioned lift that should be listed! and it works too. Breakfast is nice. I had room service meal which was good. Rooms and bathrooms need updating but are clean and comfortable with everything you need.

    5
    « Family Christmas Lunch »

    A set Christmas lunch for 21 adults and 5 children in the Somerset Room, which we had to ourselves, with a sea view over the Bristol Channel. The tables were smartly laid out with crisp table cloths, cutlery, glasses and Christmas crackers. Service was prompt, and each person was served with what they wanted with no confusion. The staff were delightful and we were allowed to stay in the room for a long while after the meal. Those who stayed the night were very happy with their rooms and on this occasion most had sea views. The rooms were of a good size with large comfortable beds. Good real ale was available which was important to this group. The cost of the lunches was very reasonable and the special room rate for those staying was very attractive. The whole family wants to come back again next year.

    3
    « Comfortable hotel with good food »

    Had a good weekend at this hotel Friday to Sunday. The staff were very welcoming with plenty of useful local information. The room we had was on the top floor overlooking the Bristol Channel. The room was comfortable, but the radiator desperately needed bleeding as it was cold at the top and hot at the bottom. A word at reception on Saturday morning and the problem was fixed and Saturday afternoon we returned to a toasty warm room. Breakfast was self-service but with plenty of choice and as much as you needed. Our evening meals on Friday and Saturday were well prepared and presented being both very flavoursome and plentiful. All in all a very good weekend away.

    3
    « Gods waiting room »

    Not impressed at all. Very boring filling out endless questions about basically not good hotel. Boring Boring Boring.. I find completing these questions very tedious> we will not stay in this hotel ever again.

    5
    « Would love to return »

    We spent the night here on a Saturday following a Christmas lunch, (family get-together). The lunch room was fantastic, wonderful view over the Bristol channel, lovely tables with crackers, comfortable sofas round the side of the room. The meal itself was not faultless but the produce was of a very good quality and it was a very enjoyable homely meal, (top marks for the beef and the Christmas pudding). At around the £18 mark for three courses and coffee, I think it was great value. The hotel had kindly put all of us close to each other and the children's rooms had the right amount of beds, pillows etc (and this is rarely achieved!). I loved my room with a view over the sea and a comfy bed. Brilliant location with easy access to the motorway and we recommend a walk around Clevedon and the pier. The staff were pleasant, (very young). One thing I would raise is that when we arrived an hour before the lunch after a long journey we were greeted by a manager asking; 'Do you know what you ordered' and some strange comment; 'I was hoping to get the starters out of the way'. For us this was a long planned and special lunch! However I still give this hotel full marks, we had a great time and hope to book again next year.

    3
    « Pleasant stay »

    A pleasant stay. All the staff were friendly and helpful. The rooms are basic and dated, but adequate. The room was cold on arrival but warmed up once the radiator was on. Food in the restaurant was ok. Hotel did the job for an overnight stay between travelling to meetings.

    4
    « Amazing Sea Views and Vintage! »

    First and foremost, the building is beautiful with the dramatic background against the Bristol Channel. Our room had a lovely view of the sea and the Welsh Coast. There is car parking on site, although there is not a lot and spaces are quite small. Luckily there was one space left for us and upon check in there were no issues. Staff were friendly and helpful. Inside the hotel is vintage, to put it politely and would really benefit from some sympathetic modernisation as there is carpet that reminds me of my childhood in the 1980s, complete with artex walls. The floorboards were creaky and were mindful of other guests when we arrived at nearly 10pm. There is 1 lift and it is a beautiful wooden contraption of 100 years old. Our room was spotlessly clean, a really good size, as was the ensuite bathroom. Again the bathroom would benefit from modernisation. However, the sea view makes up for those little issues. Our room was cleaned every day. Our room (505) had a radiator, but it was a little cold. The hotel, is about a 5 minute walk to the seafront and pier and 15 minutes walk to the town centre. The hotel has a nice bar and restaurant, also offering beautiful sea views across the Bristol Channel. All in all, it was a pleasant stay.

    4
    « Welcome re-visit »

    Matchless position on a hill overlooking the Bristol Channel; our side window gave a fine view of the most beautiful pier in Britain (Betjeman). Victorian hotel is well cared for (exterior being restored now.) Interior retains its character withour being at all shabby. Ancient lift still in use and very safe. From the moment we stepped in, all the staff were welcoming and attentive. Large free car park; town within easy walking distancs: so we could forget the car during our week-end visit. Dining and bar service were very prompt. Have known the hotel since the 1960's; it does not grow old as we grow old......

  • 3
    « Really great helpful staff but hotel in 1970s »

    Firstly the good bits. This hotel is in a great location, great views of the Bristol Chanel & the staff are attentive and helpful. The lift is just fabulous and retro plus it works better than most modern ones! Now the less good bits - the 1960s music which must drive most of the staff up the wall - it did me! The hotel needs some TLC. The rooms are ok although we had a heating issue which was resolved. The food isn't great - I craved for lettuce. It was however popular with the older members of our party. This hotel could be lovely but it needs some money spending on it. A big thumbs up to the staff who I hope are being paid a good wage to overcome the hotels inadequacies in other areas!

    4
    « Good hotel »

    Stayed here on business. Lovely location and grounds. Massive rooms which are well heated. Very creaky floors which adds character. Wonderful views of the Bristol channel. Food good and a lovely breakfast. Drinks very reasonable

    4
    « Nice hotel with great views over the Bristol Channel »

    This is a nice hotel and a great location atop the cliffs overlooking the channel with Cardiff across the water. The room I had was a bit small but was adequate and well stocked with the usual free amenities, including a sachet of hot chocolate which was welcome on such a cold day. The bar was good offering the usual menu and what I thought was a great touch was that they supported local beer, well Cornwall and it was reasonably priced which this day and age is rare, so well done to the hotel for great priced decent beer, it certainly prevented us from venturing out to the nearest pub. I would definitely recommend this hotel. Breakfast was the normal state of affairs but the view was again something special.

    3
    « Parsons Egg, very good, good and bad in parts »

    The location of this hotel is spectacular with views across the Bristol Channel and the sea just under your window twice a day at high tide. It's the second highest tidal range in the world. All of the staff were extremely friendly and always ready to help. It really is a lovely hotel but it is in need of even more loving care than it seems to be getting at the moment. It is now the 21st century and hot taps that take ages to produce hot water are a no, no. Similarly our room with a view was comfortable but some of the considerable space might have been used by increasing the size of the en-suite bathroom and give space for a walk in shower. The existing bath/shower is not acceptable for the price - the shower is very difficult to use with a separate electric on/off switch and when pulled (it's at the other end of the bath to th shower controls) set the shower off -in our case by showering the would be occupant in almost scalding water. Although the breakfasts were good with a wide range of menu the same cannot be said of the dinner restaurant. Bread was supplied but it was from a sliced loaf! Perhaps we were unlucky but the starter was miniscule and the main course of Rump of Lamb almost inedible. Mine was mostly gristle as was my wife's and one of the guests we had invited suffered the same fate. The other guest had a thin slice of gammon covered with a sprinkling of pineapple cubes soaking in what appeared to be pineapple juice. The last meal I had like this, now the second worst, was at a hotel in Hampshire where the starter was a vile version of brown Windsor soup, and that was 57 years ago. Needs redecoration throughout. I feel really bad about this review because everyone was so nice and helpful but although I would still stay there again, I would hope that there would be some real modernisation and I would, at present, recommend people to avoid the dinner restaurant at all costs. The bar was limited but good.

    3
    « Good service Poor Accommodation »

    Staff were brilliant, however, the hotel is a very tired building in need of major updating. Bed was only a double and not a king as available in most other hotels these days. The room was on the top floor with an inland view. Very small and cramped. Standard double room on the website was very different. Floors need sorting out, very bumpy. Not sure I would make a return visit.

    3
    « Great Views »

    This is my second stay at this hotel, my first was a better experience. The hotel is in a brilliant location if you're lucky enough to get a sea view room. The building is old which is fine, but internally the public areas and guest rooms are definitely in need of refurbishment. It just feels like it's run on a budget. I arrived late and when I got to my room the TV remote doesn't work, the desk light doesn't work, I needed to chase the droplets of water around my shower as it's so poor, there is one useable plug as all other plugs are in use. Cooked breakfast was good, but I went for it as there was very little available for a continental breakfast - they could take a leaf out of Premier Inn on this front. Over all it was an average stay in a great location.

    1
    « Not impressed..... »

    Only booked in for one night. Hotel appears tired and in need of TLC. Beds stacked in hallways which is never a good sign. Room appeared clean but on closer inspection blood splattered on bathroom door which is not good at all! Staff happily moved me rooms but initial double room morphed into twin in the basement!

    4
    « Excellent location for a wedding »

    Just had a most pleasant stay at the Best Western Walton Park Hotel for a wedding and I would thoroughly recommend this venue to any bride and groom who were thinking about hotels/venues etc. The staff were most helpful and I must thank in particular Pat McCarthy who went above and beyond the call of duty to ensure that all of our guests needs were attended to. Beautiful views overlooking the Bristol Channel and Clevedon Pier which is nearby which makes a great back-drop for wedding photo's.

    5
    « Our amazing Wedding at the Walton Park Hotel »

    We had the most amazing wedding at the Walton Park Hotel. With guests from across the UK and Europe arriving and trying to check in all at once the day before, too the wedding itself, meal and evening party all was handled with calm professionalism. Nikki, Pat, Paddy and all the staff are true stars. Nothing was too much trouble, the day ran like clockwork and not a single complaint was heard. You accommodated our every wish, the food was excellent, the special diets were delighted with their food, no second rate offerings for them at this Hotel. You may or may not be pleased to hear that there has been a suggestion we have a party with all the family for our first anniversary, at your hotel!

    4
    « Wedding at the Walton »

    We had our wedding here 22nd october 2016. The member of staff we dealt with for our wedding arrangements was lovely and very helpful from start to finish. We could not fault any of the staff they were very friendly, helpful and welcoming. We stayed in 1 of their honeymoon suites and it was massive! We had our ceremony and reception down stairs in the avon&Waverly suites and it was lovely to have the two rooms and outside space. The hotel is old and the lift reminded me of the film the shinning :-) but without the fear, it creaks a lot but it is a old hotel and all adds to the charm. The only negatives we had with our stay was that there was scaffolding outside the windows of the room that we held our wedding reception in and bedroom window. On the terrrace there were large planks of wood none of which we were told about on any occasion, even when we went in the week before our wedding. That is the reason for 4 stars not 5 as even though it was an eyesore it did not spoil our day/night. The food at the hotel was good (we stayed for 3 nights) and the buffet food for our wedding was very nice as all our guests told us. As we did stay in the same room for 3 nights we found it to be very noisey in the mornings as we were directly below the breakfast room, not a problem for me as our baby wakes early but my now husband :-) normally goes back to sleep but could not because of this. Overall we had a fantastic stay and wedding.

  • 4
    « Faded English Splendour »

    The lift has manual doors and a seat. Huge rooms, the most amazing views. Poor shower. Spacious seating areas with old leather sofas. I stayed in the autumn- so it was quite quiet. 5 mins away from a lovely coastal walk.

    2
    « Worst Western! »

    Thought we were staying in a youth hostel with mattresses, divan bases, chairs and tables/desks all along corridors. Food like school dinners. Had to chase staff at breakfast to get coffee. Sliced white/brown bread cheapest they could find. Not even worth toasting! Sliced bread offered for evening meals also rather than fresh dinner rolls! Only 1 bottle of water and 1pack of biscuits in room for 2. Badly stained carpet in our room. Won't be going back!

    3
    « Mixed experience »

    Depends on who you speak to as to the level of customer service you receive. Desperately in need of some TLC and the beds were probably the worst I have slept in. Go for a twin with a view as these are twice the size of the normal doubles! Make sure you get charged the correct amount for breakfast, all of my party were charged £12 instead of £10. Would not stay here again based on the general upkeep and hard as nails beds.

    4
    « Not suitable for business »

    Although the hotel is well presented and located it is overdue for a cosmetic refurb. A a business user I was unable to make mobile phone calls due to a complete lack of Vodaphone signal (Not Best Westerns fault) and the wifi signal is poor and slow. The shower was so small it was impossible to turn round without catching the mixer tap. Staff were pleasant and helpful. Breakfast was excellent but bar meals were limited.

    3
    « Nice hotel - but tired »

    Great position overlooking the Bristol Channel but so in need of updating. Sadly there was scaffolding outside our windows and not sure if it was to replace windows or just repaint. Could do with so much more. The room was a wonderful size having a huge 6ft double bed (or 2 singles together) plus another single which was right up against the radiator which I had to drag away to let in some of the heat being hidden behind the bed. Good hanging wardrobe space, but small but adequate drawer space. It was cold on arrival as I believe the heating goes off day time, but did come on at night. I told my husband to turn off the air conditioning - and he said what air conditioning!! The bathroom was lovely - well sort of - Looked very newish and modern except I had requested a disabled bathroom for hubby who has problems and all the bathroom had was a seat which I had to ASK to be lifted up over a sink as I couldn't get it out!! The double walk in shower was very slippery - no safety floor and plastic based. We had to place a towel at the far end so it wasn't so slippery to exit - plus NO GRIP RAILS WHATSOEVER. I had thought it would at least have those. The hook for a towel was on the wrong side of the shower near the loo! The modern heated towel rail was quite efficient and warmed the great towels well. The nice fluffy towels were a delight - now that's unusual in old hotels! The carpet in the bedroom was terribly dirty and I was pleased Id brought some slippers with me. Generally the carpets were grubby.The bed was good, although spongy or foam and springy and we prefer a firm bed. Tons of pillows although Id brought my own - Very old fashioned (but cute for tourists) quaint lift with concertina metal closing lift doors and wooden double doors on ground floor! We had snack meals in the bar that evening which were ok. Great chips and lovely steak and mushroom pie! The breakfast the next morning was terrific - full English with everything in a self-service style buffet. We had booked with breakfast in the price. We were in the hotel for a wedding of our friends which was lovely, but as DJs go -noisey!! Food at wedding was very nice. Bar service with nice staff. Generally the hotel staff were most helpful and its only a shame the hotel hasn't been updated as Im sure they must get complaints.

    5
    « Lunch at the New Walton Park. »

    We called at the newly refurbished Walton Park, for lunch prior to our forthcoming stay there. The food was very good and tasty and served hot. The food was very nice and was enjoyed by all. The refurbishment is very good and well overdue.

    2
    « George Regina Post Box »

    The building occupies an enviable postion overlooking the Bristol Channel. It has done for a long time and much like the post boxes in Clevedon which are mostly all GR vintage and not E11R things have n't moved on! That said the bed was comfortable and the bathroom was functional, elderly may struggle to access the bath/shower, beware the door stop in room 404 which is a toe stubber in front of the towel rail. The towel rail however is the only heat source as radiator needs bleeding.My room allegedly had sea view.... well yes extreme North view from gable end of building. Chose not to eat here as got impression might not be a good experience. That said the down town eateries are not all that awe inspiring. Got back after meal out and pint in Royal Oak (look up seperate review) bar is dismal poor choice of drink, indifferent service, negative ambience. Obviously did nt book brek, but took a look in items in containers over meths burners glad forwent the grief! Hotel reflects the dormitory town feeling of Clevedon, can think of no saving grace other than a local said tidal drop off pier is 47 foo,t so suicide attempts should succeed!!!!

    3
    « Ok for one night »

    This is a quaint hotel however it is in serious need of updating. The staff are welcoming and friendly. Drink prices ok. The room was clean, however small for a double and there was a strange smell from the corridor. It is worth noting that you need to ensure the doors to your room are pulled shut otherwise they stay open. Breakfast again was ok, a relatively good choice but nothing special. A pleasant enough stay but pricey compared to others I have stayed at.

    5
    « Another lovely experience in this great place »

    Due to holidays etc have not stayed for a while. Was greeted warmly and check in, as always, was friendly and efficient. Whilst hotel is tired that just adds to its charm. My room was beautiful, clean plenty of toiletries, soft towels, loads of tea and coffee, a nice touch was the bowl of mints. The bed was extremely comfortable. Bar staff always polite and friendly. Breakfast was brilliant, tasty, plenty of variety. Another perfect stay. Well recommended

    5
    « great place to explore and stay »

    what a great place to explore from Clevedon along the coast, the hotel is right on the cliffs ,great bar friendly helpful staff, try the homemade burgers so tasty(and I mean tasty), good food , well mind the restaurant menu is very limited which is a big shame because the bar food is great. You have a good choice in drinks as well, which is always welcome, the rooms are clean and well presented ,mints in a bowl and biscuits lovely. a must stop hotel if you can book, its always busy so book in advance. well worth the trip, what a great stay we had

  • 5
    « Bonnie and Bens Wedding »

    My wife and I attended our friends wedding and the location blew me away. Right by the Bristol Estuary with amazing views. The room we had was small but good. Just what we needed. But due to it being the hottest day of the year no A/C in the room which made it very hot. I liked the old fashioned lift that was there and had to use as often as I could as loved it. The staff at the wedding reception were great and very helpful. Breakfast was amazing. The views in the restaurant were great and the food even better. Once again the restaurant staff could not do enough to help. Thank you for a lovely stay.

    4
    « Friendly staff and great welcome »

    First visit to Clevedon and stayed in this lovely, if a little worn, hotel. Room on the top floor overlooking the road. Clean,tidy room and ensuite. Wifi reception patchy. Top marks to the friendly and helpful staff throughout.

    3
    « Nice room and view »

    Spacious room. Well enough furnished and lovely view of the Bristol Channel which looked good in the sunshine. Service friendly and clean enough. Food a little disappointing as prawns in batter very tough and bread in sandwiches not that fresh. Chips were good though as was the wine. Would stay again but eat along the seafront or somewhere near Six Ways.

    5
    « Excellent value for money »

    This hotel was excellent, the food was superb and the room very clean and tidy, as was the rest of the hotel. Staff were very helpful. The only complaints: we were unable to alter the temperature of the shower, it was too hot to stand under and the hairdryer provided was not very good.

    5
    « Still Good »

    Our second stay here, and this stay as good as the first..This time only two of us. Friendly and helpful staff, Room -overlooking the sea was clean and warm with a very large and comfortable bed The bar staff helpfull. Dinner in the restauraunt excellant t, will be back

    4
    « Very enjoyable overnight stay and DOG FRIENDLY! »

    We enjoyed our stay at this hotel - the staff were very friendly and helpful, the room was nice and the view across the bay was superb. Top marks for actually having large double beds (proper Kingsize) as advertised. A good full english buffet breakfast was provided the next day. Clevedon is a lovely seaside town with a victorian pier and there's some good resturants in town (recommend Juniors Poon chinese if you like chinese). Best of all it's a dog friendly hotel - our four-legged companion was made to feel welcome by all the staff. There was a wedding being set up the next day and this hotel makes a great wedding venue. Some of the interior is a bit dated and like other reviewers I do hope that Great Western can invest in this lovely place, however for the money it we had an enjoyable stay. Recommended!

    3
    « A step back in time »

    This hotel is in a time warp and probably hasn't changed much in the last 20-30 years. Having stated that, the rooms were large and spacious and the room facilities were OK and wifi worked well, but rooms and most of the building were so very tired. The restaurant is brightly lit and our meal on Sunday night was at best "poor". My shoe leather beef was left over from a lunchtime serving with rock hard veg. Our starters were five whitebait creatively spaced on the plate with decorative salad and a huge dollop of tartar sauce. The Maitre de chappie did his best supervising the young local staff. We decided to eat out of the hotel and found a great place for breakfast to suit every taste at 5 The Beach a stroll to the nearby seafront. Found a great owner managed Italian in Hill Road called Scoozi. We would return to both establishments without hesitation. The hotel has stunning views and nice gardens and situated in pleasant residential area but at times the residents lounge reminded us of an old peoples home. We took our pet Spaniel and were supplemented by £20 for our two night stay. I doubt if our room had any additional cleansing to justify this charge. But as a base to explore the area it is fine - just don't expect too much in the way of quality. We would stay there again as the price of £150 odd for two nights is fair.

    3
    « It could be so good!!! »

    Stayed with a group of friends. Had read reviews and expected very little to be honest. However upon arriving at this hotel I was quite taken aback by it's wonderful clifftop setting. It's a big hotel surrounded by sea and pretty gardens at one end of Clevedon. Everything is tired and dated and if Best Western could be bothered to invest this place could be amazing. I have to say though whilst we stayed the service was excellent and the rooms although dated and tired were clean and it was fine for one night. We had a sea view room and enjoyed a very reasonable breakfast in the morning. Two weddings had taken place whilst we stayed and so with no obvious competition on the area and what seemed liked a fairly fully booked hotel, I suppose Best Western are thinking why would we bother to upgrade!!!!! If you do stay be prepared to step back in time as you go through the doors and especially if you try the lift!!!!!! I stuck to the stairs avoiding looking down at the very heavily patterned carpets and indeed even up at the very shabby decor!! Come on Best Western you can do something truly amazing with this gem of a building surely.

    4
    « A comfortable stay »

    We stayed one night in September. The staff were welcoming and attentive at breakfast. The hotel like many coastal British hotels is very dated (creaky floorboards and old fashioned plumbing and lift), but even so is clean and the room very large with new carpets. The view from the bedroom and breakfast room was wonderful looking across the Bristol Channel to Wales. Its a ten minute walk to the seafront near the historic pier. Breakfast was adequate.

    2
    « poor sercice »

    Only stayed for one night but very disappointed with the hotel in general desperately needs an upgrade. Somewhat remote but lovely location with views across the Bristol Channel. Service for dinner and breakfast was very poor which seemed to be partly due to a golf party but also lack of staff training. After complaining the duty manager stated the drinks would not be charged for but the complaint was not to achieve this. Quality of food was passable only! Unfortunately this hotel cannot be recommended.

  • 3
    « Short break »

    OK but dinner over several nights very disappointing. Only 2 main courses good. Other nights passable only. Breakfast OK but tip .....order poached eggs then go to buffet for other items. Fried eggs on buffet like rubber!. Room OK and clean . Views lovely.

    2
    « In need of a major upgrade »

    Sad to say as a business traveller I had a few issues wifi not working in the 1st room allocated. I was then moved and then had to call reception to help to get the Tv working. The main thing that disappointed me was the room was in need of a major spring clean. Cobwebs in the window to the left. Bundles of dust by the bedside cabinet and woke up to tiny flys in room. Also avoid room 203 as its smokers paradise with a view outside the service exit door. Would I go again no!!

    4
    « Good Value »

    Good Value - Best Western Walton, Clevedon ? Went there September 5, 2016 ? A stately historic hotel right on the bay (across from Wales). Historic ambiance, good access and egress, quiet area of the City. Good walking to City Center along the waterfront. Reception welcoming as were the staff. Hotel has tried to modernize but retain charm. The room size was small, bed was small. Room could use a thorough cleaning. Sea view was nice. Internet, parking and good breakfast included. Helpful hints: For North American guests, bring an electrical adapter, facecloth and hair conditioner. We would stay there again.

    2
    « Unfriendly staff, gloomy hotel. »

    We arrived half an hour early for check in after a four hour drive. The receptionist brusquely informed us our room wasn't ready without checking first. Are none of the rooms in this hotel ready with only 30 minutes to check in? Even sticking to company policy, the receptionist could have been more helpful and offered alternative advice, I.e the bar, whilst we waited. One of our two rooms had a musty odour which never dispersed. On the morning of check out there was no hot water in the entire hotel, this was probably temporary. The rooms, apart from the odour were clean and the bed comfortable but the pillows hard. However the stair carpet leading to our floor is disgustingly dirty, probably beyond cleaning, shocking for a Best Western hotel. We didn't eat there but the staff at breakfast were functional, doesn't anyone smile at this hotel? One exception was the lady serving in the bar in the evening, she was lovely. Quite a dark, gloomy establishment so I am unable to recommend it. I hope the hotel group have this hotel earmarked for an upgrade soon. It needs it and a customer service course for the employees too!

    3
    « Last Minute Stop Over »

    We were looking for somewhere to stop over for the night travelling to Cornwall. We were lucky to get the last available room in this hotel as it was early evening. The Hotel is located on the clifftop and the views over to Wales across the Severn Estuary from Clevedon are lovely. The rooms are spacious with high ceilings with great views. Our room was noisy though as it was underneath the restaurant which had wooden floors. The Staff were very helpful and friendly and the Bar particularly sociable which made for a pleasant evening. However the food was below average. Despite this I would stay at this hotel again but probably ask for a room above the Dining Room and Bar and not below. The Staff were lovely and very helpful.

    5
    « Lovely overnight stay »

    Stayed overnight on our way to Cornwall. Lovely hotel if a little dated in some areas. We'd been upgraded to a room with a sea view which was a nice surprise. Room was spacious and clean with a huge bed. We ate in the bar in the evening, the fish platter was delicious. Good breakfast next morning with excellent service.

    5
    « Another Latona Hotel success »

    We booked this hotekl not know anything about the area or the hotel and we were not disappointed. Set in a lovely location overlooking the Bristol Channel, it is in a pretty part of Clevedon. In fact all of Clevedon had individual style house and buildings with quaint shops and nice people. The hotel had one unique feature - the lift ! Yes the lift is 100 years old and still works well. With its gated doors and seat to sit whilst you travel, it offers an experience of the past. (see photo). Our room was on the top floor with a sloping ceiling in part and a window in that as well as another small window. These offered enough light and the room was well dressed with the essential requirements. There was a smallish bathroom but no window in here. The room was well carpeted and plenty of storeage space. The whole hotel was very clean. The dining room was spacious with young pleasant staff. The bar overlooked the Bristol Channel and one could see the glorious sunsets. The only problem was a slightly sloping floor in the bedroom, possibly due to the age of the building but we found this as we are sensitive due to hip problems. Otherwise all was well and the staff were brilliant. Our second Latona Hotel this week. Two weddings took place here during our stay.

    5
    « Lovely hotel full of character »

    This is a lovely Victorian hotel overlooking the Bristol Channel. It is very convenient for boat trips from the pier - which is just a short walk down the hill. We found the hotel to be most accommodating when we wanted a very late check-in after a boat trip. We had a large comfortable bed, and a bathroom with a decent bath. The only downside was that there are no grab-rails to assist getting out of the rather high bath, after having a shower. Breakfast was particularly good - especially the quality of the bacon! And check out the antique (but fully functioning) lift! Definitely recommended.

    4
    « Mini break »

    My partner and I stayed at the hotel for one night. Its location is special - on a clifftop overlooking the Severn Estuary. We booked a room at the back of the hotel to take advantage of the great views over to Wales. The standard of cleanliness in the room was good, and the facilities were excellent - good size Freeview television, tea making facilities, fan, hair dryer. The staff were polite, helpful and professional. We had a drink in the spacious bar, which had a nice atmosphere, but didn't take dinner or breakfast so can't comment on the food. We'll definitely consider revisiting in the future.

    4
    « One night stay »

    Beautiful location and the hotel was full of old world charm. However we chose to stay on one of the hottest days of the year and our spacious room was very very hot despite having a fan which we used all night. Can't comment on the food as we chose to eat sat on a bench on the sea front watching the sunset.

  • 3
    « cleanliness »

    Room was very unclean dog hairs on the bed and a hair on towels in bathroom . thick dust on the bedside cabinet they did not clean even when I told them. They changed the bed but that was all . I am awaiting a response from the are manager .

    3
    « Be wary of the menus. »

    The location is pretty good - great views over an endless sea of brown. From left to right and top to bottom, it's brown. Unless it's dark. The Bristol channel will always be heavily silted - sadly, it looks a little like the world's biggest open sewer. All the same, the view is great if you're familiar with this part of the world. The hotel is okay, in parts, quite old; wooden panels & high ceilings. Room we had was okay - again nothing special other than the view of brown. It has a quaint old lift - the type with dual sliding concertina doors that if someone forgets to close, renders it unusable. Where it fell down was the food. The menus are attractive - great sentiment, poor execution. My partner's burger - a vegetarian concoction, disintegrated when picked up. The taste, she remarked, was unpleasant.To replicate my steak sandwich, remove a sizeable chunk of shoe leather and insert into two pieces of bread. The chips were below average. You'd have to conclude that they don't really care about their customers. While we were refunded our meal charge and breakfast was very good, outside was untidy with glasses left at tables for hours. They were upset that we found the evening meal poor and fixed it by refunding the cost. These were simple dishes - which means that something went terribly awry in the kitchen. Don't hesitate to jump and down of your meal fails the taste inspection.

    4
    « One night break »

    Came here for one night to get away with the wife - only 40 mins from home. Nice old hotel, room overlooking estuary and Wales in the distance. Room very good, breakfast ok but good value for money overall. Bar was quiet at 10:30 but ok for a quick drink. Lots of wedding guests as hotel was booked for a wedding but still very quiet.

    2
    « Overpriced »

    Came with a friend for a day trip out and ended up staying over. From the outside this place looks amazing with fantastic sea view. Went into reception where there was a bride and groom stood there we felt very unwelcomed by staff and awkward. Reception staff were abrupt and not a lot of information given. Got to room had to immediatly open the windows it was so hot. Room was dated and small with a very nice view of a wall with broken glass on it. Couldn't sleep as whoever was in room next to us was enjoying there night with the bed banging against the wall this plus the heat plus the noise from ppl outside and in corridor meant I got no sleep that night then went down to breakfast the next morning to find the £80 we paid was for room only and it would be an extra £12 for breakfast! Ended up going into town and had a nice breakfast and welcoming atmosphere for £5. Receptionist on check out barely smiled as we left. Disappointed after such a lovely day and expectations from the outside.

    4
    « On the route to Cornwall stopover »

    Stayed one night on the way to Cornwall. Beautiful building right on the cliff overlooking sea. Met by friendly member of staff on arrival. It may be a bit dated but it was very clean. Spotless white sheets and towels, you just can't complain. Hot shower, tea/coffee and even some mints. Tv, Free car park. Got all I wanted for a night and under 80£ for two. Wedding was happening downstairs but on the upper floors you couldn't hear a sound. Only complaint-lightning bit too dark. But would recommend this place.

    5
    « Wedding »

    Just had my wedding here and couldn't of been any better, the staff were amazing, venue was lovely, and they made it exactly how I wanted it food was also wonderful. Views were amazing, rooms were comfortable and the breakfast was delicious. Would definitely recommend

    3
    « Disappointing »

    Have stayed in this hotel on two occasions now, once on the lower ground floor just underneath the dining room and the second time on the second floor. On both occasions I have been really disappointed by the shower facilities. There is absolutely no water pressure whatsoever, I have fairly long but not thick hair and trying to wash it under the showers in both rooms was a very long laborious challenge as the water came out as a trickle with absolutely no force at all. When I stay in hotels I look forward to a really good shower that makes my own at home seem inferior. At the Walton Park I can safely say that my own shower knocks spots off theirs. It is an old and charming hotel, but even so the bathrooms and showers need completely updating. Try not to stay there at the weekend as they have a succession of wedding parties that take over and the slamming of doors goes on well into the night as the sound proofing is not up to much. The views though are quite beautiful and the sunset is memorable. Dreary bar with very uninspiring lighting and furniture. Some of the staff are pleasant though.

    4
    « Quintessential English hotel »

    Wecwere not exoecting very much cinsidering the orice we paid and a three star rating but were pleasantly surprised The sea view room was large, clean and comfortable and the staff very helpful and polite. Breakfast buffet was delicious and as it was my wifes birthday the poached eggs from chef came with a candle, nice touch. We Will be back

    2
    « Night Stop Over on way to North Devon »

    On arrival to reception the hotel looks very nice, but then as we went on to the stairs and corridor to our room you could see it was in need of some loving care and decorating. Our room was ok for one night and one night only, the room was very small but the bed was comfy. On entry to the bathroom you notice immediately the whole room needs a damn good clean and the floor is on a slope and rather off putting. When you get out of the shower all the water on the door runs onto the sloping floor waiting for you to slip on it. Breakfast was a buffet and some can be ok, but not this one the food was disgusting and the coffee was some of the worst I have ever tasted.

    3
    « Nice but.... »

    Stayed here for a weekend while meeting up with old friends. The room was nice. Clean and tidy. The bed was really comfy. The staff in particular were great especially the young lady who served us dinner on Saturday evening. But why , when there are 2 people staying in a room would there only be 1 small pack of biscuits with the tea and coffee supplies? And then only 1 sachet of hot chocolate? It makes no sense to me at all. 'Stingy' springs to mind. Then there was the wedding on the Saturday night. What a racket! I have no objections to a bit of noise, but they didn't even close the doors to the party room. Shame, silly things that are so easy to make better but just seemed to be a lack of consideration for the customers.

  • 4
    « Wonderful location ! »

    We have recently returned from a two night stay at the Walton Park. This was our third stay here as we love the location of the hotel. On our two previous visits, when we hadn't booked upfront, we were lucky enough to be offered lovely spacious sea view rooms. Unfortunately, due to an increase in price, we settled for a standard double at the front of the hotel. It was a much smaller room than on our two previous stays, located above the new terrace bar, with a view of the flat roof of the bar.We had the window open due to warm weather and I was woken at around 4.30am on the second morning by a lot of noise. It was a man collecting the empty crates from near bar area and loading them very noisily on to his van. Another large lorry with reverse beepers on for some time, also woke me again around 5.30. I mentioned this to the receptionist ,when checking out ,who was very nice and sincerely apologised Taking this into consideration, I would recommend this hotel staying in the back rooms with the wonderful sea views to really appreciate the location. The hotel is comfortable ,has free wi-fi and parking , friendly staff and in a beautiful setting and I hope to return there again in the future.

    5
    « Thank you for the wedding »

    The hotel has a wonderful quirky character, and a unique position on the cliff overlooking the Bristol Channel. The lower level provides an ideal private space for a wedding, enhanced by the outdoor balcony area from which, if you're lucky, you can enjoy spectacular sunsets. This is why I chose the Walton Park for my wedding. What I didn't know in advance was how warm and genuine the management and staff were, and this, of course, added hugely to the success of the event. The hotel, combined with the charms of Clevedon, with its Victorian villas and restored pier, make for an excellent weekend break, and we look forward to returning for future anniversaries. My only word of caution would be to remember the Walton Park is in the 3-star category, and it would be a mistake to judge it through 4-star spectacles. It's not swanky, but it has a warm heart and bags of personality, which is why I love it.

    4
    « Anniversaries »

    This was the second time that we have been to Walton Park, for a family anniversary. On this occasion we were able to enjoy the celebration meeting in the garden, very necessary with young grandchildren, overlooking the Severn Estuary. The staff were very happy to help us sort out rooms, tables,fans and made us comfortable and welcome. The original lift to our guest was a fascinating feature of this charming hotel. Thank you Walton Park.

    5
    « Perfect wedding »

    My wife and I would like to express our sheer gratitude to every single member of staff at the Walton Park Hotel for their help in making our wedding special. Right from the start, the help and flexibility we received with our planning was amazing, it really did feel like every request we made was no trouble whatsoever, and I can't tell you how much stress was taken away thanks to this. This was especially true for meal alterations due to allergies. On the day of our wedding I felt like royalty, and that the friendly staff wanted to join us in celebration and their only goal was to make sure everything went to plan, and that we had a good time. The building itself is beautiful and was spotlessly clean. I have been asked to pass on thanks from guests who stayed there on the night of our wedding. They felt like the rate they paid was exceptionally good for the room they received, and for the delicious buffet breakfast the next morning. Which leads me on to the food. If there is one thing I could suggest from all of this, its that the hotel retains all of it's kitchen staff. Our wedding meal was so delicious and wonderfully presented I wish I could eat it all over again! One panic I had was leaving our ring boxes in the hotel when we went on honeymoon, but again they made no grumble about sending them on to us. Our wedding was flawless from start to finish and we both have happy memories to keep for life. I'm already looking forward to our visit next year for our anniversary meal! Although I didn't make use of it, the hotel is pet friendly so let them know if you wish to bring your dog with you!

    5
    « Beautiful hotel in stunning location »

    We stayed for 2 days (7th & 8th August) in this hotel for our daughters wedding. It's a wonderful unique Victorian building - not a 'glass and steel' building' that looks like every other hotel, The rooms are huge ! The function rooms for the wedding were decorated beautifully and tastefully in the colour theme as my daughter requested. The food was very good too. I must also add that, without exception, every member of staff we dealt with were cheerful, friendly and polite ........nothing was too much trouble, they are a credit to your company and thank you for a memorable time

    5
    « Stunningly beautiful »

    My partner booked us a room with a sea view. Everything we could of asked for friendly staff and beautiful views. Room was extremely clean and tidy with a huge bed and a nice sized en suite. Would definitely recommend and we will be coming back in the future.

    5
    « Fab hotel »

    Fab hotel - fab location - fab views. Especially good for me as they allow you to take your dog. Fantastic coastal walk. The lift gives it real Agatha Christie character. Maybe very slightly tired decor just to make the review real but with this location who cares??

    4
    « Great location - comfy stay & great food »

    This hotel is old and quaint - the floors creak a bit and the lift is something out of an old movie but that just added to the charm! The rooms were comfortable and the sea views wonderful. Stayed there twice now and would happily go back.

    5
    « Wedding and evening do »

    Lovely hotel with superb views from the inside of the hotel and the terraces. Lovely for an event or celebration not much parking though had to drive around to find parking and drinks were slightly expensive. The function room had a great vista over the sea.

    5
    « Friends wedding »

    We had a lovely time in this hotel at our friends wedding. All the staff were very helpful and the whole day went without a hitch. The view from our room of the Bristol channel was magnificent and the breakfast was great and all well cooked. I would thoroughly recommend to anyone.

  • 5
    « 2nd Visit »

    Love this place, so old and quaint, really homely, not that I live in an enormous Victorian house, but could happily stay there forever. Lovely staff, lovely food, lovely area, can't go wrong visiting a Best Western, especially in Clevedon. Will carry on visiting here in future, yearly if possible, all the way from Essex.

    5
    « Wedding party »

    We stayed here as part of the wedding party for two nights. Room 410-excellent large room with amazing views. Nice big comfy bed and lovely decor. The wedding itself was beautiful and had the bonus of a lovely decking area to use. Food at the wedding was very good as well as the buffet in the evening. Would definitely recommend for a wedding.

    5
    « Lovely hotel which is dog friendly. »

    We regularly travel from Kent to our holiday home in Cornwall with our two Cavalier King Charles Spaniels and am so pleased we have found this lovely friendly hotel. We have stayed here three times and nothing is too much trouble for the staff. Our dogs love all the fuss. We eat in the bar with the dogs under the table and can choose things from the main menu if we want to. However, the bar menu has plenty of choice and the food has always been excellent. We stay in the same room (408), which is large and has excellent views. The bed is large and comfortable and the bathroom has always been immaculate. The dogs sleep in their own beds under the window and now know the way to our room. We will be back in September---

    5
    « Our daughters wedding »

    We have just held our daughters wedding here it was absolutely brilliant, everything about it was great. The location is beautiful, the food was lovely especially the buffet which was amazing, the whole thing was arranged wonderfully staff were so friendly and helpful the rooms are huge with amazing views. Thank you Walton park for making our daughters wedding so memorable x

    5
    « Wedding stay »

    We stayed here for our nieces wedding at Walton castle.... We had a sea view room which was very large!! The bed was comfy the bathroom was good, we stayed 2 nights, we ate at the bar on the Friday eve when we arrived. Food was lovely. Would I stay here again, most definatly.

    5
    « great location »

    Comfortable hotel within walking distance of the seaside village of Clevedon with a extremely helpful manager and staff, Breakfast was great with a sea view, So We shall be staying longer next time, many thanks

    3
    « Nice place but noisy »

    Upgraded to superior room. Room was lovely apart from the noise ! A lunch party was in the restaurant above our room and sounded like a load of elephants. Although that did stop after a couple of hours we got noise from the restaurant for the stay. Internet was very slow and intermittent, the bed was too soft and it could have done with blackout curtains - my husband's an invalid so these problems were irritating to us

    5
    « The Epitome of True English Tastefullness »

    My trip was in April of 2016 and was one of the best trips I've taken to date. The hotel and staff were very accommodating, excellent service at all times, marvelous food and a very clean and comfortable room. I had a problem with finding a bus to take me into CLevedon itself but I either walked, which was good for me or took a cab to places like the train station which took me to the Midlands to Warwick to visit a night there. I enjoyed my walks down to the Clevedon Pier to watch the brave souls swim it the choppy waters whilst others wore their jackets sitting in the sun and enjoying their time relaxing or eating some of the world's best Ice Cream. Everyone was exceptionally kind and helpful whether I was hanging around the hotel enjoying a nice and quiet meal watching the ships sail past the hotel or if I needed to get around and helping me get there and back. Highly recommend this trip if you want to simply enjoy some of England's best, relax or have a starting place to get to so very many other wonderful sites.

    4
    « Great view »

    I had a large room on the lower ground floor under the bar. Big comfy bed, but 2 of my 3 windows would not open. Even one of the staff could not open them. One had a broken handle so maybe just could not get enough strength to push it open. It was super hot, and the hotel has no air conditioning. They did give me a desk fan which was great, though it was old and dusty, with broken parts. Shower is over the bath, and bottom of bath is quite slippy, and there is no handrail. I have stayed here many times and have enjoyed meals in the bar. This time, it was marred by a big hair under my fish. Not sure I want to eat here again after that. The bar staff did apologise. Reception lady was lovely and helpful.

    2
    « There is nothing charming about neglect. »

    The hotel is dingy and tired with a general air of neglect. There is chipped paint, the towel rail was dusty and the shower was pathetic. Maintenance seems to consist of make do and mend. It's a holiday hotel and breakfast is only served until 9am. On the plus side, there are big fluffy towels, good clean beds and lovely staff.

  • 3
    « Nice, but a little tired. »

    My family stayed here as a transit stop on our holidays. We always go for Best Western, as they are usually classic individual buildings full of character rather than the mundane unity of the well known hotel chains. And so it is here. It's a big hotel, perched on a big cliff overlooking the Severn estuary and Wales. It has that Victorian/Edwardstone "Country House" look, and the location is in a delightful town. We really liked Clevedon. And the people we met were very friendly. Quality place. The public areas have had the full makeover, including reception,very nice restaurant with sea view, and bar/bistro, also with nice view of the estuary. For £10 we could book in our dog too, which was nice. And he loved being fussed over by all and sundry. Especially the staff. Dogs know good people, and the staff at this hotel turned out to be lovely folk with a great attitude towards their guests. We got to our rooms via a creaking elevator that I am sure Edward VII must have personally used. The type with the inner and outer expanding,sliding, metal gates. You need to close both before the lift will function, and when you get out you must remember to close the gates as you exit otherwise he lift will not function. Needless to say at least once a day somebody left the lift inoperable way down in the basement. Not the hotel's fault, but a hassle when you are trying to get a 92 yer old man and a dog up to the top floor. The battered old lift symbolised the main part of the hotel really. On the cusp between classic charm and slightly seedy; well overdue for a refurbishment. If this hotel was a car, it would be on Wheeler Dealers. Our room was spacious, had a good size bed, fairly clean in most areas, and would have been very trendy in the 1970s, when I think it was last decorated. There was a kettle and cups on an unacceptably dirty wall-mounted plastic "designer" tea shelf. The coffee was terrible, so I just had the tea. We tossed for ownership of the single biscuit portion, and the loser got the single small bottle of water instead. It was an OK room. Ready for Alex Polizi to sort it out. I put it down to giving us a room where the dog would be acceptable, until I saw that my 92 year old Father-in-law had the same standard! There was a flatscreen TV, but it didn't work properly and was unwatchable. There is WiFi, though, so I watched live TV on my tablet instead. Food was pretty good. We weren't able to use the main dining room as we had a dog with us, so it was bar food for us. It was fine, simple fare, and not cheap; but the portions were very generous and we enjoyed the meals. The Doombar Ale was perfectly kept and served. Breakfast was buffet style, and was OK. Average quality, and no black pudding. Except for the coffee, which was instant muck, I think. I wouldn't pay extra for Breakfast, but as it was included in the deal it was OK. I would have given this a 2* rating, given the prices for what we got; but the staff were great, and are worth a full star bonus. Nothing was too much trouble, always smiling, never failing to say hello or good morning. Lovely people. So much so that we stayed there again on the way back. They do need to supervise the room housekeeping better though. Thank you, ladies.

    5
    « Wedding »

    Had our wedding here on the 29th may 2016. We would recommend to anyone. We all had a fabulous day. The staff and food were second to none. We felt at ease the whole time from booking to the wedding. Excellent service and support from everyone. Thank you all at Walton park for giving us the wedding of our dreams. Amy and Scott Higgins

    3
    « Nice view »

    Lovely view, very old building in need of refurbishment, staff were friendly, a good walk down to the front (downhill), obviously uphill on the way back. Rooms also need updating but comfortable for a night.

    5
    « A grand hotel that still has grandeur, along with a great breakfast. »

    Like a dowager aunt from another age this wonderful Victorian hotel sits on top of a hill on the edge of Clevedon. It is really a delightful place to stay. Yes it is an old building, but grand and still having a hint of that magic that hotels used to have when staying in one was something out of the ordinary. People have written it was 'tired' I didn't find that. Everything was spotlessly clean and the staff really welcoming and friendly. The grounds are well kept and provide wonderful views with lot of places to sit and enjoy them. Breakfast was good and the bar well stocked. In a world where travel often ends up in a corporate hutch staffed by people with smiles as plastic as the food, this hotel still offers a warm and comfortable welcome.

    4
    « Overnight work stay »

    Stayed the night while traveling for work. The initial impression is the hotel needs some work as it's very outdated. My room on the other hand was very modern and had obviously been updated, I'm unsure if all the hotel is having a make over but I imagine it will take time due to the size of it. No complaints on the room it was very clean and comfy. Had breakfast with was very nice, warm and fresh. All the staff were polite and helpful.

    3
    « Cannot complain overall but oh so tired »

    You cannot complain about £113 B & B with a sea view and a glorious vista. It is a bit of a walk to the main sea front and pier if you have any difficulty but not that far for the fit. We booked in for a reunion with friends and booked dinner too. Let's get rid of the negatives first. This is obviously an old Victorian or Edwardian pile or terrace converted some time ago. It is a temple to Anaglypta wallpaper and Artex. The sort that has been over-painted for years with curled up edges, various penetrations from decades of alterations and all the original cornices and features obscured or ruined. Get the picture ? it is very, very tired and in need of a long overdue refurbishment. This is something that the management have no control over locally and they have to live with it. This is by no-means the first time I have encountered Best Western poor maintenance. They seem to keep it going and no more than that. It is manifest that they major on weddings and they will take priority over other guests as most of the limited facilities will be commandeered by the needs of the wedding. This seems to be mainly weekends. The lift sums up this hotel, circa 1930's I would guess and it is quicker to walk up the stairs! The bar does a fair selection of ?bar? food which we thought was very appropriate and appealing. The dining room (again sometimes off limits I understand) has a limited very limited menu. We dined in the later and found it enjoyable and tasty enough but with very basic dishes being offered and the type and presentation of food was reminiscent of the old ?all in? full board hotels of the 1960's. The wine was good and reasonably priced. The rooms are of a similar state to the rest of the hotel but they are clean, the bed comfortable and well serviced. Our room was quite large and furnished to an acceptable standard but typically dated. The staff everywhere were friendly and helpful. Nice people, keen to help and they made our stay very nice indeed. I don't want to ?knock? this hotel too much because it does what it does well and I suspect it has a good reputation as a wedding venue where it's gardens will be the main attraction. It is passable for a night or two but it is let down badly by the state of the place. It needs an upgrade urgently as time is running out for this tired old lady.

    3
    « Great stay on the cliffs »

    We wanted to stay somewhere that was a short drive from home but near the sea, not too touristy. We decided on Clevedon. The Best Western is on top of the cliffs and within walking distance from the beach and the shops and cafes. It's a short drive to Western Super Mare and Brean Downs. The hotel has probably seen better days, but the faded grandeur and friendly staff give it a uniquely British atmosphere that is charming. The reception and stairs/landing is a little off putting, but our sea view room was lovely. The room and ensure had been recently returned and was light, comfortable and well stocked with toiletries, tea, coffee, hot chocolate, biscuits, water and mints. The shower was great and the towels fluffy. Breakfast was quite basic, but the sea view restaurant was lovely and the staff very helpful. The usual hot and cold buffet were on offer, with other options available to order. We both had a massage in the spa treatment room and it was brilliant, would thoroughly recommend - good value too. We'd definitely stay again.

    2
    « Tired hotel with lovely views »

    The hotel has a great location with a short walk into town but it is tired and need of TLC. The corridor outside our room had furniture abandoned all along its length. There was also a strange smell outside our room during our stay. Our bathroom was tired, with cracked and damaged floor tiles, it also lacked the mechanism to change the water from the bath taps into the shower. The breakfast was ok but nothing special. We didn't eat in the hotel in the evening .

    3
    « So so »

    Two weddings in the hotel so we had parking problems. When we did find a parking space we decided not to move until morning for fear of not being able to park on return. T V picture distorted, in spite of rectification still faulty.. Bathroom smelt musty. Had to dine in bar because of wedding receptions in main rooms. Wrong meal brought for one diner. When replaced not good. Staff busy because of weddings.

    4
    « Admittedly this place needs a refurb but the stunning location and exterior make this one to visit »

    A bit of a mixed bag, if 3.5 stars were available I would rate the hotel at that standard. Service is a 5, breakfast and service a 5, the exterior and views a 5, upstairs landings and rooms are run down and appear to be used to dump old furniture and mattresses I would rate these a 2.5. My bathroom didn't look too old but the room was very tired. Still all things considered I would definitely recommend this hotel for it's ambience and position and I would use it again to break my journey. I note some reviewers moaned about the old lift, yes it's quaint but it adds character to the place. I appreciate this place needs a lot spending on the rooms but when complete and if carried out in a style that is in keeping with the era I think this place could be amazing. We paid the standard undiscounted rate and despite the flaws I would still recommend a stay here, forewarned is forearmed!

  • 5
    « Great for a break »

    My wife an I were travelling to my in-laws in Corwnwall from north east England. Given the length of the journey we decided to stop off on they way at the Walton Park in Clevedon to break upnthe journey. Like most BW hotels it is in a classic hotel building and retains much of the hotel's original features. These can sometimes be a little dated, but I often feel this adds charm. We certainly had no complaints. Arriving very late at night we had a little trouble parking as there was a wedding at the hotel. With such a big function it did take a little longer than expected to be checked in, but staff were accomodating, and not once were we disturbed by the party. The room was comfortable and allowed us a great nights rest to break our journey. The real special bit of this hotel is the view across the estuary, set against the cliff on which the hotel sits. This was spectacular and allowed great views of beautiful Newport across the water. If we ever have to visit Cornwall again we would surely consider breaking our trip here at the Walton Park.

    3
    « Needs TLC »

    Stayed for one night. Having paid the same price for a Best a Western hotel three nights earlier I was expecting the same quality -oh dear. The location and outlook from the bedroom was fabulous overlooking the sea, but that was what I paid for it seems. The room itself was shabby. The curtains didn't hang correctly off the poles, the bed sheet my side had a brown stain on it, which was too late at night to get it changed. The smell from the bathroom sink was horrendous and the carpet had seen better days. The restaurant food was good and the staff very pleasant.

    4
    « Lovely location a pleasant overnight stay »

    Chose this hotel based on the previous ratings and the overall appearance of the building itself. The lobby, lift, rooms etc I would describe as being in keeping with the character of the property and I loved it. The hotel was able to fulfill our request of a sea view room due to a cancellation and we were extremely grateful for this. (Well worth the extra few pounds) After waiting for almost 40 mins for an evening sandwich, burger and two lots of chips; We were very disappointed with what we were presented with. The chips were almost burnt on the outside but under cooked, the crab sandwich was served in home made bread, which felt stale and too heavy for such a delicate filling and the burger bun was hard (We were eventually refunded on check out after sending the items back.) The breakfast was delicious, hot and plentiful, I particularly enjoyed the fresh back bacon and the orange juice was good quality. The waiting staff were excellent in the breakfast room, they were polite and attentive. The manager was efficient and dealt with our checking out issue professionally.

    2
    « Better places by far »

    Staff first class - views super! rest of it worse than awful! Rooms awful décor old beds , dreadful food worse than poor, drinks absolute rip off. Don't waste your time even looking at the website. £20 to borrow a corkscrew to open my own bottle of wine in my room (corkage) who are they kidding borrowed my friends - cost zero! communal areas dark with furniture stuck all over the place and the whole hotel smells of old burnt frying oil from morning till night & so do you after staying there.

    3
    « Friendly for a wedding but tired decor »

    They are so used to putting on Weddings it runs like clockwork with the next ones starting as you leave. Very convenient for the towns amenities and walking the costal path. Mattress a bit saggy, only one very poor reading light by the bed. Shower had a tendency to flood the bathroom floor. We were right above the function room so had a nice view but pretty noisy if you weren't up for dancing late (fortunately we were) Staff all a bit rushed off their feet but friendly and helpful and doing their best. Shame the company couldn't invest a bit to upgrade the place which is a great location.

    3
    « Restaurant visit »

    My parents were staying in the Walton Park hotel, having been married there 10 years ago. My boyfriend and I visited them and we ate in the bar for dinner. We went to order some drinks, however the man serving was 'on his own until 7' and seemed completely overwhelmed. We asked him how big the tapas items, to decide how many we needed for the 4 of us. However, he said he didn't know exactly. But said the garlic bread came in '4 pieces' and the chips were a large bowl. When the tapas came, it was nice but not very big at all. The garlic bread was a bread roll, just enough for one person and the chips were in a small sized bowl. Just seemed very over priced for the size it was. Despite this, the food was tasty with good flavours. Still hungry, we ordered desserts, the apple pie was served cold, which didn't suit my preference at all. Overall, my parents said they had a nice stay, with spacious rooms, however were slightly let down by the bar experience.

    3
    « Lovely wedding, shame about our room »

    Stayed a night to attend a friends wedding. The wedding itself was a lovely event but our experience was marred by the room we stayed in. The reception staff were very efficient and check in went smoothly, our room was on the forth floor and facing the road, it was extremely hot which was surprising as the heating was not on and it wasn't particularly warm outside. The room was rather small as were the windows, so no chance of getting much air in there. The bathroom was very small with a very tired looking shower over the bath and no window which would have been most useful as the lighting was totally inadequate. A small energy saving candle bulb in a lampshade which would have been more suited to a lounge, weird! There was a small strip light over the sink but again rather inadequate. Breakfast was OK,a serve yourself affair. I felt that other guests who were staying there and were not attending the wedding might have objected to the music going on till midnight as there was no soundproofing as far as I could tell.

    4
    « Dog Friendly visit »

    We stayed for a few days in May with our small dog, Great views from the garden, The lift has to be tried ( as mentioned in previous reviews) The room was rather small and no bath just a shower , not much of a view from the road side, Close to Clevedon Pier and a number of Pubs ,restaurants within walking distance. We were warned of an event when we stayed (wedding) and found the car park closed as it was held in the garden area of the hotel, No problem had to park in the road till later. The breakfast which was buffet style was hot and tasty and was taken in a room adjacent to the food where our dog could join us .Overall a nice pleasant visit.

    4
    « Relaxing stay »

    This was our second stay here, the room was big and the bed was extremely comfortable and big. The reason for visit was to pay our wedding deposit as I was proposed to in February on the pier whilst stopping at Walton Park and we booked our wedding here the very next day as a venue it's got everything we need and the staff are all very friendly. I have been back for lunch with friends and can't fault the service and the food is lovely. The bathrooms are not ultra modern but they are fit for purpose, the rooms we have stayed in have been large and comfortable with great views. I feel it's fairly priced and in a lovely place. You can stay here with your dogs too....that's great

    4
    « Had an enjoyable stay »

    We had an enjoyable overnight stay here. The hotel is set in a stunning location overlooking the Bristol Channel. After arriving we asked at reception about accessing the coastal path that is beneath the hotel. It was only a short distance to the path and then we were able to walk directly to the pier. The pier has recently been restored with the opening of an interesting exhibition area. In the evening we had dinner in the restaurant. We had a lovely meal, the food was excellent and there were beautiful views from the dinning room looking over the water towards the coast of South Wales. We did not use the other public rooms so I can't comment on them, but we did sit out in the garden and enjoyed the sea views. Our room was on the top floor, so the window was rather small but it did open fully and there was a fan in the wardrobe if needed. The room was perfectly adequate, but the bathroom was rather dated. In the morning we got down to breakfast early and enjoyed the cooked buffet breakfast. The restaurant staff were very attentive to my dietary needs. After breakfast we walked the coastal path towards Portishead and then through the Gordano valley. That brought our short but enjoyable stay to an end. All the staff were wellcoming.

  • 2
    « Shabby hotel with average staff »

    We have just stayed here for a wedding. Pros Wedding dinner was tasty for mass catering and had good timings. Nice view.... so long as it wasn't the time of day that the estuary was smelling like drains Nice garden but very close to cliff edge. Very nerve wracking with childeren around. Could do with a better fence The rooms that have been done up appear to be a good standard WiFi is good Cons Our room had not been done up and was very old fashioned Room was boiling. No air con. Usually in these circumstances the cleaners would leave windows open ready for guests to arrive. But our room was closed up. Corridors had random furniture dumped in them. I'm talking wardrobes, chairs, desks and even mattesses Shower was barely a trickle and only went boiling hot or freezing cold. This was also the case in the refurbed rooms I was told. Shower was also very grubby. Toilet did not flush 70% percent of the time and when it did it barely flushed. Velux window in our room was extremely dirty when u opened it, which as it was Velux meant the grubbyness came into the room. Room was tiny so felt like you are looking directly at the grubby window. Some of the rooms are tiddly (like ours was) and the rest are big. Yet all seem to be the same price which was confusing!! Overall the wedding was enjoyable as it wasn't about the bedrooms and the staff did seem on top of everything, made sure it didn't have any glitches so I can not fault the events staff at all. The reception staff on the other hand were not really interested in helping. They just wanted to do the bare minimum. The breakfast staff were very slow at replenishing. I would not choose to stay here again.

    3
    « Disappointing experience »

    We spent a night here encouraged by the prospect of a sea view. Our room was on the fifth floor. The weather was warm and the room uncomfortably hot. The (small) window would only open a few inches and as a result we could not cool the room. The hotel is high up overlooking the sea. The gardens are mostly on a slope and not accessible. The hotel is a distance from the centre of town - with a steep walk back. Otherwise there is nowhere nearby to walk. We had dinner which was average. There was butter on the table but we were not given any bread. We had coffee after this in the bar. Our decaff came with a teaspoon standing in one of the cups - used to mix the coffee from a sachet! Breakfast the next morning was poor. We had requested and paid for a continental one and the only bread available was poor quality white or brown sliced. Only after we had asked for some croissants (as on the menu) did we eventually get something to eat. The organisation of the waiting staff was poor though individually they were pleasant. In spite of the old world charm of the lifts, this hotel could do with further modernisation.

    3
    « An OK place to lay your head »

    We stayed a night here as some friends got married at the hotel. The room was adequate & very clean. The communal areas were tired & shabby & could do with upgrading. The staff were young & inexperienced but they didn't let that stop them trying to help & do their best for the guests. Breakfast was a reasonable self service affair. Food was well cooked & the plates were too hot to handle without a napkin! I asked the waiting staff for some gluten free bread which came shortly after - already toasted! Good value for money but hotel could be greatly improved if given some well needed & deserved TLC - its a beautiful building.

    3
    « Nice view but.... »

    This hotel is nicely situated on the embankment overlooking the Severn estuary and our room had one of these views which was very nice. The hotel and the bits we saw made it obvious that it's in need of some tlc as it was dreary and dated. Our room was boiling hot and the smell of chips cooking filled our room (think we were above the kitchen), in the morning the chefs music was on quite loud. Although the bed was fairly comfortable the pillows were like concrete blocks and I got next to no sleep at all. Breakfast wasn't included in £90 for one night price tag and wasn't going to pay £10 each for the privilege. Overall a disappointing stay at a place that really could be stunning given its location. If it was £40-50 a night then it would of achieved a better score for what you actually get for your money. Won't be returning anyhow.

    3
    « Nice hotel good location requires room & bathroom updates »

    We enjoy staying at this traditional hotel near the sea & Clevedon pier, relatively close to Weston Super Mare, Bristol etc. Food quality was good with a lovely breakfast. Rooms & bathrooms require updating, room was a little hot at night.

    3
    « Shabby hotel needs some updating »

    This hotel is in a great location and with some improvement, it could be a great venue. However, the decor is old and shabby, both in the communal areas and in the bedrooms. We had been emailed to let us know that there would be a wedding happening the night we were staying. I appreciated the email, but not sure what we could do about it. When we arrived, because of the wedding there were no spaces in the car park. When I asked where we could park, the first suggestion was on the road, where there wasn't any parking anyway, so we were told we could park on the forecourt, which was better. Our room was on the second floor with a sea view. It was large, with a huge bed (and more pillows than we could do anything with!), but the decor was shabby, and there was even some unfinished painting by the window. The bathroom was really dated but everything was clean. The room was also very warm so we had to leave the window open - no air con. Breakfast was good, although some of the waiting staff were a little inexperienced and not sure how to do simple tasks such as as ask if we wanted tea or coffee. Clevedon is obviously on the up, with lots of new developments, and this hotel needs to move with the times if it is to attract visitors.

    2
    « (not the) Best Western »

    A bit tired hotel with a great view and good service. Needs a refurb like what has already happened in the bar. We knew that we had new toilet in our bathroom because it still had the installation stickers thereon and an unpainted 4x2 piece of wood screwing to to the wall. Bed was small as was the room as a (w)hole. Lift was straight out of 'Are you being served'. Furnishing (except in the bar and dining room) was beaten up and would do better on the Antiques Road Show, but new electrics in the room so plenty of plugs for your own hairdryer as the one provided did not work.

    4
    « Hotel with character »

    Don't expect premier Inn blandness here - its an old building in a fantastic location. Always friendly and clean. We stay here 3 or 4 times a year - get a sea view room it's worth a little extra on your bill

    4
    « Quiet hotel useful for business meetings/Clubs »

    Overnight stay enroute to family, although some distance out of town, location lead itself to its character. Various clubs and business meetings were going on during our stay but did not impact on our service by the staff. The old fashioned lift added to the character of the hotel, the only thing missing was the lift attendant to operate the lift and the manual doors. The floorboards creaked but then you expect that in a building of this age. Staff were very attentive.

    5
    « lovely hotel with stunning views »

    We stayed a night as my friend was having his 40th Birthday here. Lovely big function room. stunning views, especially when the sun was setting. Our bedroom was a good size with a large bathroom and the views again were beautiful. The breakfast looked nice, but unfortunately due to really bad hangovers, we weren't able to eat any of it. Lovely bar in the hotel too. Hotel was clean, staff were pleasant. Can't wait to stay again!

  • 4
    « Excellent stay »

    We booked this room for our extended 25th Wedding Anniversary holiday and wanted to stay somewhere on our way back from Cornwall to Stoke on Trent. The Hotel is very old and has creeky floor boards but I love that. The room was excellent and I could not fault it. There was a wedding reception do on in the bar and restaurant which I would have like prior notice about but apart from that the food was excellent.

    4
    « Very pleasant »

    This was a treat overnight stay on our way up country. Very nice hotel. Staff were very pleasant and helpful. The food was good and our room was lovely and quiet, clean and had a great view over the estuary to Wales. We will definitely stay here again, it will make a nice overnight stop if we need to spend a night before flying from Bristol airport which is probably about half an hour away.

    4
    « Group Booking - 16 persons five day break »

    Our group of senior citizens found the facilities good, albeit that the building is clearly of traditional design with ongoing maintenance. Rooms allocated were spacious and well appointed. The staff were cheerful and helpful in every way and the evening menu choice was both extensive and very well presented by attentive restaurant staff. Well worth a stay, close to Bristol and National Trust properties.

    4
    « Fantastic location and relaxing hotel »

    We have stayed at this hotel on a number of occasions as a stopover on the way to Cornwall. We always look forward to it as the seafront is so relaxing and the hotel is laid back, lovely spacious rooms with comfortable beds, great views and an excellent breakfast. There are some lovely coastal walks from the hotel. The only real down side is the intermittent mobile phone reception but their is excellent Wi-Fi to compensate. I suppose it is a lot to expect to have everything on the coast.

    5
    « Spontaneous evening dinner »

    Having had a drink in the hotel a few weeks ago and enjoyed the spectacular views and sunset, four of us decided to call in here last night for a meal. We were tempted by some items on the bar menu but after checking out the fixed price menu in the restaurant decided to eat in there. There were 5 choices available for each course, price was £? for one course, £18 for two and £23 for three. We decided to mostly go for three courses, all of which were delicious and served promptly by plenty of attentive staff. It was disappointing how such a nice hotel with such lovely views and good menus was not busier in the grand restaurant setting? Hopefully they can market the restaurant more to make it busier and create an even better atmosphere. There was a big wedding event on downstairs which was a shame as we would have liked to tried out the lovely veranda terrace with the views over the bay. Dining out in gastro pubs etc is all very well but at the end of the day you're still sat in a pub, dining here is a much grander occasion and makes the evening special. We enjoyed ourselves so much that after paying the bill and travelling back home we realised they had forgot to include our initial drinks tab from the bar and as we will definitely return here again decided it was only right to ring them up and make the payment over the phone as we wouldn't want anyone to get in trouble for an oversight like that. Looking forward to eating here again soon, maybe a weekday to try to get an opportunity to try out that view from the veranda?

    3
    « Funeral wake »

    Booked a room here for after a family funeral. Nice room, with good natural light and relaxed atmosphere to sit in. However, furniture not all matching, some seemed a little dated. Buffet food not great quality (too salty) and poor choice. View from room may have been nice if the water wasn't quite so murky.

    5
    « Wedding Weekend »

    Myself and Michelle Wood got married last Saturday 30th April. We stayed over on the Friday and Saturday nights. We would like to share how wonderful we found the hotel. The view over to Wales is terrific, the ceremony rooms are spacious, well decorated and recently modernised. The bar overlooking the sea has a great atmosphere and is trendy and well stocked with both drinks and bar food. There have been several improvements over the last year so it is looking much better whilst keeping the character of creaking floorboards and the most brilliant lift I have seen in decades. However, the most important thing was the staff. From Pat the Manager and Nikki the Wedding co-ordinator and everyone we had dealings with we were well looked after. We felt that we were the only ones using the hotel. The main people we dealt with knew our names and nothing was too much trouble. It is only when you have an event like ours with over 70 guests through the day and 120 in the evening that you appreciate the help that is at hand. Duty manager Denis, Paddy the MC and all the bar and kitchen staff were happy to help with a smile. Even when we asked for a jug of warm milk for one of the nephews whilst the bar staff were busy this was quickly arranged. Everyone loved the weekend which went perfectly (with the assistance of the sunshine!). We had most of our meals in the hotel due to the service and the prices and great location. Why go somewhere else? We were all together, with family from USA, France, Scotland etc and it made it easy to relax and catch up. The only bit I don't like....the plaster design on the walls of the corridors to the bedrooms! In short, lots of helpful and friendly staff have been the making of our weekend. Thank you and well done. Glenn & Michelle Blakeborough

    4
    « Good Location & friendly staff. »

    Yes the hotel is a little tired but the large rooms and excellent lounge facilities in this great location hotel make it a good choice. Free parking. Good buffet breakfast. Although a Best Western it still has a unique feel.

    5
    « Great stay »

    Only stayed for one night, excellent hotel. Great views, lovely meals had evening dinner and full breakfast, lots of choice. Nice comfortable room, could not fault it. Would definitely choose again. Great hotel at a reasonable price, plenty of parking too.

    4
    « Great Views »

    Stayed here for one night - had a room with a view over the Bristol Channel. It looked as though it had recently been updated - as the room and bathroom were spotless and we could not fault anything in the room. The bathroom was the cleanest I have ever found in a Hotel. The room was spacious with a comfy bed, and a couple of chairs so we could sit and watch the sunset over the water, not forgetting to watch the boats going and up and down. The hotel appears to be in the process of being upgraded, and the corridor/stairs are in dire need of it. The breakfast was included in our rate and was tasty, there was plenty of choice. We did use the bar during the evening but don't buy a hot chocolate there as it was expensive and not the nicest. There is a footpath that runs just below the gardens of the hotel that can take you Clevedon Beach front, but there is no way of accessing it from the hotel. You can though cut through the woods at the back of the carpark, and join the path just further up the road. FREE wi-fi available All the staff we met were very friendly and helpful. A great hotel, with a great location, and once fully restored will be even better.

  • 3
    « Disappointing when considering the reviews »

    My wife and I visited the hotel for one night on our way to Tyntesfield. First the good points: Service generally good - sometimes excellent - thanks Jas in the restaurant. Food generally good - in particular the cooked breakfast. Location - very good with nice views of the Bristol channel. Rooms - rather pokey compared to the pictures and pretty tired furniture and bedding. We were also disappointed to find quite a lot of dust.

    5
    « Old fashioned Hotel with Old fashioned values »

    I have now stayed at this hotel on three occasions and love it. The hotel has an Olde Worlde feel to it from the moment you approach the reception. The reception staff make you feel as if you are a guest in their home. The lift is a sight to behold and is far removed from the usual metal box that most properties have these days. Sliding gated doors and push button controls. All that is missing is the old fashioned lift operator asking which floor you require. The room as well laid out and have nice touches in a supply of mints and biscuits. The dining room is very well laid out with sea views and an added bonus is that they serve Doombar. My advice would be to pay the extra for a sea view room.

    4
    « Great views »

    While many of the public areas of the hotel may be in need of some updating, some of the rooms have been upgraded. The one I was allocated with bright and airy with great sea views but most importantly, clean. This isn't a luxury hotel but is perfectly OK if you want somewhere clean and reasonable priced to stay.

    3
    « Very tired hotel but good staff, breakfast and location »

    The Walton Park Hotel is looking pretty tired and there are damp patches on the walls on the top floor. Our bedroom electricity supply was via a whole series of extension leads and the toilet was literally in a cupboard with no extractor fan. That is the downside - on the upside the staff were very helpful and the breakfast was excellent. A good choice of breakfast dishes and the hot food was just that - hot (not luke warm as in many hotels we have stayed in). The location is very good, Clevedon is a pleasant seaside town, has some nice restaurants and is well placed for visiting Bristol which is what we were doing.

    5
    « SCORCHING! »

    It's almost impossible to begin writing a review about the Walton Park Hotel! from start to finish it was the most memorable experience of my life, the Reception Welcome, by Wonder Woman Super Efficient "NICKY" the surrounding, feeling that you are entering into a time capsule, the elevator (lift) seemingly taken out of an old Alfred Hitchcock movie, the Decor, the Room with the stunning views overlooking the sea and coast what else can you write, I could run out of adjectives! The first evening we were tired from our journey, we just wanted to eat something light: Enter your Restaurant Manager Denis with his very SUAVE French Accent made us feel very welcomed and insisted that we have our evening meal in the very Classy Restaurant, even we just wanted to have a light dinner from the Bar Lounge Menu. The following morning we were treated by Denis who I believe has a bed under some of the tables in the restaurant: (He's Always there) and one of ther most Charming young Supervisor by the name of Jas, Management should be very proud to have such hard working and committed individuals on board. My young son wants to return there again and WE WILL! Thank you All including those who work behind the scene especially The Chef and his Brigade and the Housekeeping for making our stay: A MEMORABLE ONE RATING? 100% SUPERSTARS

    3
    « Great views - that's about all »

    Staff were friendly, great views over the river from our bedroom. The hotel has so much potential! Shame our room looked nothing like the pictures! The hotel itself is so dated! The lift was terrible, the decor was awful, mis-match of furniture and doors. Just outside our bedroom there must have been a leak at some point as the paint was flaking and brown. The hotel smelt like the canteen in a hospital. Parking was terrible, not enough spaces when there is a wedding on! Breakfast was mediocre at best, had wine glasses for the juice which you couldn't get underneath the tap properly so could only get half a glass of juice, there was about 3 tomato sauce bottles between the entire restaurant. The staff were slow at replenishing the hot food - possibly because there was not enough staff working! When we returned to the hotel in the evening (about 7pm) to get changed a room on our floor had a room service tray outside with half eaten food etc - when we went down to breakfast the next morning the tray was still there - not great! Considering this is part of the Best Western Hotel chain I am highly surprised at the quality of this hotel, surely there must be some sort of quality control they adhere to across all hotels? For £80 I would definitely stay elsewhere in the future.

    5
    « Sea Views »

    Wonderful sea view and sunset from our spacious comfortable room. I was able to stay with my two dogs in room and breakfast table was set up in bar so we could have dogs with us - much appreciated. Good evening meal in Terrace Bar.

    5
    « Great views and even better value »

    Stayed her for one night and had a room with a sea view. The bed was very comfortable and the facilities were spotless. Very warm and welcoming dog friendly bar and we had a very good meal there. The meal and drinks were excellent value for money. I've read some earlier reviews and yes some of the paintwork might need touching up but the friendliness, value and comfort make this a brilliant place to stay.

    5
    « Old Building Fresh outlook keeping traditional values »

    A lovely old hotel overlooking the mouth of the river severn. (I would recommend a sea view). The old fashion lift sets the tone and old fashion values are apparent throughout with the staff. I had the evening meal in the bar on both nights and although the menu hasn't changed from my previous visits it is still premium food. Room was comfortable and little touches like a bottle of water and mints go a long way to making you feel wanted.

    3
    « Stayed three nights and thought the location, food and general facilities were very good. »

    Large twin room with good side sea view. Breakfasts were buffet style with good choice and quality. Hotel is a bit dated in style and décor but overall we enjoyed our stay. Not really walking distance to town centre but good base for visiting local sites of interest.

  • 5
    « Nice stay! »

    Stayed for one night during a work trip to the South West. Very pleasant staff and a comfortable room. I decided to have dinner in the bar, where I sat eating, over looking the Bristol Channel. All in all a very nice stay and when I work in the area again, I'll definitely be booking the Walton Park!

    4
    « Nice hotel with view and good food »

    Booked this via Best Western on winter promo rate. As a diamond for life member was upgraded to a sea view. Room was large and clean. Comfy bed and powerful shower. Breakfast was good in the morning. All staff friendly and professional. Have stopped here on several occasions and pay for the upgrade of a sea view as I have never been disappointed with the sea view rooms but have had average rooms at the rear. Would happily return and recommend the hotel

    5
    « Weekend Stay at Best Western Walton Park »

    This is the 2nd time we have stayed at this hotel and were not at all disappointed with our 2nd visit. Everything was great and the room and food were excellent. The staff are friendly and efficient and the whole stay was relaxing and enjoyable. The bed was really comfortable. I would recommend this hotel for a great stay.

    3
    « Okay but needs updating »

    Stayed for a couple of days as a place to rest our heads while visiting friends. Staff were very accommodating and friendly but that I'm afraid that can't make up for the lack in other areas. Stayed with our daughter and had an extra bed in the room put in but she said it was worse than sleeping on the floor, our double bed was rather hard and the edge of the mattress really soft. Not a good nights sleep all round at all. The rooms were clean but the one we stayed in was in need of updating and only had a small bathroom with just a shower, no bath. The corridor to our room was really quite shabby and not a good advert. Parking was an issue too, turned up and no spaces, luckily a member of staff was leaving and we got a spot. Went out for a meal on the second night in Clevdon, but couldn't drive down as the carpark was already full, got back and we were glad we walked, car park full, cars parked outside hotel entrance and on the street. Didn't try any food do can't comment on that. The bar seemed okay but a number of functions on and very busy and noisy. If the beds were in good order I may consider staying again, otherwise I wouldn't visit again and for the price we paid it isn't good value for money.

    3
    « Mixed bag »

    We came to stay here for a couple of days during April. We wanted to use it as a base for visiting friends and the surrounding area. The room we got only had a shower was very well serviced by the maid but was extremely dated in parts. The hotel is quite grubby in certain areas it does spoil it a little. We didn't have any food in the hotel but it all smelled lovely. We only used the bar once due to there being a wedding reception on and it being full with overly merry guests. The staff are lovely and do their jobs well. The area itself is absolutely beautiful and definitely worth a visit. If you don't mind the odd bit of dated worn woodwork and carpets it is a great base with super views. We were however to the front of the hotel facing the road. The bed was a tad hard and found it difficult to get comfy but really is subjective. The carpark does get full when it has events on and is quite tight in some of the parking spots. All in all if you just want a base then it's a good place if you're wanting luxury it's perhaps not for you.....

    5
    « One night stay »

    Clean & comfortable room. All staff I encountered were pleasant and helpful. Both evening meal and breakfast were excellent. I didn't have an opportunity to explore the grounds, but they looked promising.

    3
    « Great for a local wedding but a bit smelly! »

    Stayed here with family and had 2 rooms on the lower ground floor. Rooms were large and suitable and clean. Windows rattled in the wind but that's expected with old hotels. The main problem is the corridor outside our rooms was used to wheel kitchen waste and Hotel rubbish out of. The corridor smelt of fumes and bleach and smells you don't really want that out side your bedroom! Hotel food was great-10/10!

    4
    « Standard Seaview »

    I spent a night there as I was visiting friends and had a meeting the next day. The place is fine, a little bit old-fashioned for the sort of hotels that I usually spend nights at, but the room was clean, and had a great views. The only thing that I consider unforgivable, is that they don't have any kind of 'vegan' option at the breakfast buffet. I asked for 'lactose free' or 'vegetable' milk, and they didn't have any. The 'butter' as it doesn't come wrapped you don't know if is real butter or a vegetable spread (they were balls of something butter-like in a saucer) The guy that was in charge of the buffet that morning kindly told me that I should have told the reception when I booked the room, but I consider it something that you don't even have to ask for, there's even vegan options at almost every single reataurant. We are in 2016. I consider that a nice hotel, with the Best Western signature on it, should take care of those kind of details. I also noticed that the carpets on the stairs were unusually dirty, not at the rooms or corridors. They should take care of it aswell.

    5
    « quiet relaxing hotel »

    Pleasant hotel well placed for Bristol and Weston super Mare. Gentle walk to Clevedon pier and prom. Hotel staff very pleasant and helpful. Lounges and Bar have wonderful views of Bristol Channel especially at sunset The Old fashion lift is a must. Breakfast is excellent and the bar meal very reasonable.

    5
    « Caroline Ridding »

    COAST TREATEMENT ROOMS - had a wonderful relaxing reflexology sessions with Michelle, highly recommend her and the treatments she offers...extremely knowledgeable and experienced...will be back again very soon to try something different. Thank you

  • 3
    « Lovely location shame about the neglected hotel »

    Stayed here for 3 nights, this place is in need of complete refurbishment the room we stayed in was half painted, cracked tiles in the bathroom. I ordered a bottle of Prosseco to be in our room on arrival as we were celebrating our anniversary and it wasn't there! Very poor sound proofing, barking dogs down the corridor! Despite all this we had a great time and thus place could be beautiful if only it was looked after! Staff are all friendly and breakfast was good!

    4
    « Location Location Location »

    This place is all about location. Over looking the Bristol Channel with views to South Wales this hotel is amazing. The Hotel had a nice old fashioned feel to it, It has been a long time since I have used a lift with manual double gates, but this made it some thing different. The staff were very nice and helpful and booking in and out went with out a hitch. The food was excellent as was the service we received on our private table of 17. Breakfast was also very good, only minus point was that there was no black pudding. A minor thing that did not spoil our stay.

    5
    « Grandson's wedding »

    I have just helped celebrate my grandson's wedding at the hotel and I was very impressed. Everything was so well organised. As an added challenge for the staff, I have coeliac disease which requires me to follow a strictly gluten free diet. Not only were the meals great, I even got a lovely selection of gluten free goodies for the evening buffet. All the staff were friendly and helpful throughout the weekend. Thank you Walton Park Hotel.

    4
    « Good value Hotel »

    Called in on the off chance Easter Monday , We had a warm welcome , Booked a standard double room for £65 . We Could not get into our room untill 3pm but no problem as we wanted a walk and lunch , we were able to leave car on car park . Got back about 5pm and got shown to our room. The room was a bit on the small side to many places we have stayed but plenty big enough for the 2 of us for the night , It was clean and had everything we needed and expect from any good chain hotels. Bed was very comfy and the bathroom was clean on modern. Can not comment the restaurant as we planned to eat out . Good night sleep was had and would go back .

    4
    « Family wedding »

    At first sight this hotel looks very good a warm welcome and a fantastic modern bar with doombar The grounds are nice as well Onto the wedding as a venue it's great the room was nice and after drinks served by friendly staff Then onto the wedding breakfast now I work in a hotel so this might sound harsh this is were the hotel can improve on its the little things that count Tables decorations and room all first class Staff great throughout service which was old family service style Nothing wrong with that I like it to be honest Soup tomato and basil very nice served with a sliced loaf of bread in a basket put on the table !! Not rolls or French stick but a value slice loaf very strange for 2016 Next was roast chicken a very large chicken breast silver served on hot plates cooked perfect and hot with a slice of seasoning and sausage The sides roast potatoes nice cabbage and batton carrots placed on the table That's it no other vegetables or potato like what no new potatoes or other vegetables?? Gravy in sauce boats (not much flavour if I'm honest ) Now to the small things that count No sauces or mustards on the table . I asked since it was roast chicken were is the bread sauce was told all they could offer was cranberry sauce so I asked for that and it was nice , but this should be on the table without having to ask ?? The desert profiteroles and chocolate sauce first class perfect in every way Evening buffet very good and garnished nicely Bar prices and staff very good Reception very friendly and helpful Now to my room it was ok clean and tidy acceptable decoration bathroom clean Tea and coffee and toiletries all a nice touch My bedroom window though was filthy looks like it hasn't been cleaned in months and just out side my room was a large panel of plasterboard lent against the wall a health and safety risk waiting to happen with kids running up and down the corridor. The hotel in places is very run down but you can see every effort is been done to up grade this with work in progress With a hotel this size does not happen overnight so in my eyes you can look past this as they are doing something about it Breakfast was very good and the only thing missing in my eyes NO mushrooms!! But the cold buffet was nicely presented and hot food as well looking good Nice touch premium jams and marmalades tip tree very nice and they don't come cheep Checkout was fast and officiant So to sum it up a nice hotel and when the work is done will be first class A little more thought into attention to detail and things will be perfect Staff helpful and friendly and work very hard for the hotel Thank you for a nice wedding and stay Chris

    5
    « Exceeded expectations »

    On my last visit I raised issues of concern. Management reacted immediately to ensure that the standard and level of service experienced in the past was restored. On this trip I can only say they exceeded my expectations. Beautiful room with stunning views, excellent phone network reception and speedy wifi. The bar meal was good value and breakfast was first class. All the staff were warm, happy, friendly and efficient. My personal thanks To the General Manager, Patricia who clearly earns the support of all her team at the Walton Park

    4
    « Good standard rooms »

    I have had the pleasure of 2 stays at this hotel recently. Standard of accommodation is excellent. Breakfast room is however a bit dated, tired lacking in character, good view overlooking the river Severn. Would stay again if in the area again.

    5
    « Lovely hotel »

    Like stepping back in time, with period features and chandeliers, quaint old lift but with a very modern service, comfy beds, nice toiletries, we loved our stay! The breakfast box was amazing, warm croissants with little pots of apricot and strawberry jam and even at 5 am was no problem.

    5
    « Short Stay »

    My husband and I were very pleased with our stay. The service was very good and the location of hotel couldn't be bettered with excellent view of the Bristol Channel. We will definitely use Best Western Hotels again

    5
    « Well appointed large rooms »

    As a single traveller I was expecting the usual single bed broom cupboard. I was even more certain this would be the case when I was given a room downstairs from the reception which was in a dead end off the main corridor. How surprised I was to open the door and find a very large room with twin beds, arm chairs, table and desk. It was also clean and bright with plenty of pillows, a large wardrobe and bed side tables. The bed was very comfortable and the heat adjustable radiator warmed the room just right. A welcome touch was the bottled water in a glass rather than plastic bottle and a dish of imperial mints. The en-suite was also large with a bath and shower with a large shower head. Hot water was instant and the shower very good with proper tubes of gel and shampoo and tablets of soap. Another plus were the very large bath towels. Everything was spotlessly clean.

  • 4
    « A seaside break »

    We stayed at this hotel last week, in spite of reading some quite poor reviews. We found these reviews to be rather unfair. The Walton Park is an old hotel and yes probably in need of some renovation to it's fabric. Having said that our two rooms were immaculate, plenty of fluffy white towels, piping hot water at all times in spite of the hotel being full. It is very popular as a small wedding venue - both for the ceremony and the reception, but due to the size of the rooms it is unlikely to be overwhelmingly crowded. We were warned by the hotel that weddings were happening on 2 of the days we were there, but either we were lucky in that the guests were very well behaved or the fuss in previous reviews has alerted the hotel to give people a warning in advance, but we experienced no riotous behaviour in fact when we returned at various time in the evenings, the hotel was pleasantly calm and peaceful. The saving grace of this hotel is the staff - from the moment we arrived (early but our rooms were ready well ahead of check-in time) we received really excellent, courteous and efficient service. Nothing was too much trouble and people went out of their way to make our stay as pleasant as possible. We had a light lunch on the first day, which arrived very quickly in spite of there being a crowd waiting for a wedding breakfast and which was very tasty. Breakfast was a bit hit and miss, some of the buffet food was tepid on our first morning but the chef was very happy to prepare a couple of freshly prepared poached eggs for one of our party. So I think this hotel has been unfairly treated by reviewers and is great value for money

    3
    « Best Western Staff not so Best Hotel »

    Lovely location, gorgeous old lift, fabulous staff, However though this Hotel has been refurbished it still seems a tad tired, Despite booking direct with the hotel we clearly weren't given one of the better rooms, try floors 3 & 4 as I feel those Sea View rooms would be the best ones, we ended up on floor 5 & then the floor between the breakfast room & conference suites, Some areas seem very smart, others not so much, cleaning in rooms could be better, broken radiator in our room, very small bathroom, breakfast was acceptable, have stayed at better & have stayed at worse, have wanted to stay here for a while but very much doubt we would return as it didn't meet my expectations, needs more money spent on it but staff as I say excellent....

    3
    « Good for a reasonable short break »

    The hotel is in a lovely spot, with gorgeous views and great for access to M5 & connections. The decor is acceptable, but somewhat tired. It is undergoing some renovation at the moment, but I wasn't able to benefit from this. Hotel food is too fancy for my liking, but we did find an excellent Italian restaurant in town. Overall good for a short break, but don't expect too much and you will be satisfied.

    5
    « An incredible massage and healing experience from a gifted therapist »

    Michelle is wonderful. I write about spa hotels all over the world and her treatment was one of the most powerful I have experienced. She has a deep knowledge of the physical as well the emotional and spiritual.

    3
    « 65 th Birthday treat »

    Extremely disappointed. Booked a sea view room and overlooked the car park,you could see the sea around the corner. Sat in the lounge for the afternoon, no one enquired if I would like tea or coffee. The room was a single size with a double bed. The only good thing about this hotel was the food. The staff need to pay more attention to the customers . I will return to Clevedon , however will give this hotel a miss.

    4
    « A very enjoyable mini break »

    We have just returned from a 3 night stay at this hotel. My husband and I are generally easy to please, but we had a really lovely mini break. The location of the hotel is superb, our room was comfortable and the food was good. We spent a happy day looking around the 50 independent shops in Clevedon, and another enjoyable day in Weston Super Mare, just 10 miles away. We would recommend paying the bit extra to have a room with sea view.

    3
    « Beautiful Location, a bit like a step back in time though »

    Hey Clevedon, there isn't allot there, a Pier, an Italian restaurant and this Hotel. The location of this Hotel is stunning up on a hill overlooking the sea, a beautiful location and I must say the reception staff and waiting staff also very friendly, I was there for business, 9 of us in their board room. This is where things go a touch wrong, 9 people and 9 biscuits, a touch tight, The coffee was appalling, there Swan Song was the sandwiches for 9, my goodness! Just a giant platter of Beige. How can making sandwiches look attractive or tasty be so difficult, I know it's called use garnishing! A giant plate of triangle sandwiches without a sign of a tomato, a lettuce leaf or anything. Cheese with err butter, beef (thin sliced) with err butter, pork/ chicken with err butter, egg with err butter.....Bland Bland bland, We are in 2016 this is basic junior culinary presentation skills... A side plate of Crisps or fruit wouldn't have gone a miss either.... we would have happily paid for crisps or salad or fruit, had their been the offer, you get these basics in the Holiday Inn in Slough.

    3
    « Tired, not me the Hotel! »

    Stayed here for 2 nights as part of an organised group so not really by choice! Arrived, decent parking, welcoming reception but then went to our room on the 1st floor, carpets old & dirty, obviously work in progress in hotel as pot of paint etc were left on landing! Room OK, decent size, should have had an excellent view of the estuary but most of the window was dirty on the outside which was obviously salt stained from the water! Bar area was nice, again good views of the water. Evening meal was terrible nothing special at all and my swordfish steak was horrible, couldn't work out if it hadn't been cooked properly so sent it back to the kitchen for it to arrive back saying that was the way the steak was, i was offered something else but it was too late as we were a party of 8 and everyone else had finished, chose a cheesecake for dessert along with someone else on our table but again couldn't eat it as we both said there was no taste and the texture was just gelatine! Breakfast was OK, small choice of fresh fruit (melon & oranges), cereals and the hot food was again OK nothing special. Our evening meal on the 2nd night was slightly better but again nothing special. Conclusion is VERY tired hotel and food could do with a little more imagination! Wouldn't go back.

    4
    « Business trip »

    Very good location to Nailsea, food very good, rooms very comfortable and clean. Free ample parking, a bonus in this area. Very nice places to walk to on the coast, centre of town has some nice restaurants and bars. Only down side is the Wi-Fi is not the best if you are working and need to send mail etc.

    1
    « you sure this is a best western? »

    stayed here on the 1st of march as I thought it would be a nice way to end a birthday trip in devon by stopping here on way home.i booked it mainly on the pictures of the views on the website.how wrong I was!!we were greeted by a receptionist who looked as if she would rather be anywhere else but there.just a stare and a grunt as a welcome doesn't bode well.we were then told that there was a £7 pound charge for a travel cot which could have been an oversight on my part but when you book a room for 2 adults and one small baby and they quote you a price then that's the price you pay in my opinion.charging for a travel cot doesn't exactly encourage families to visit or maybe that's the plan.we even had to go and ask reception for a blanket for the cot so shows how much care went into that service.maybe use the cash you get for hiring cots and update to a key card system.i didn't know people still used those big clumpy door keys anymore but having stayed there I am not really surprised they haven't upgraded. when you walk to the room its filled with a damp musty smell as if the carpets have never been changed.the room itself was one of the dullest,smallest and most worn hotel room I have ever stayed in.we upgraded to classic room so god knows what a double room would have been like.it looked as if it had never been polished or hovered.dirt under the bed and table.a kettle at easy reach to a baby made for quite a nervous stay.dont get too excited about upgrading to a seaview as its basically a small window to look through.if there was another hotel we could have gone to we would have left but unfortunately nothing local.we had intended to eat there but decided they were not going to get another penny from us so decided to eat locally.just to rub salt in the wounds they tried to charge us again for the cot on check out. this is the worst hotel I have had the displeasure of staying in and as someone who works in a best western hotel I am amazed that this is part of that group. I would recommend not reading to much into the photographs you will see and book somewhere else instead of here.

  • 2
    « Cramped and unclean »

    Stayed here for one night in February 2016 on business. Looked good online and I felt assured that with it being the brand Best Western I'd be in good hands - I was wrong! I arrived early evening and struggled to get in the heavy closed doors, the 2 people behind reception could see I was struggling with luggage, laptop etc. but made no attempt to help me. Very disappointing. I checked in and was given my key and off I went. The lift was very old and I was a bit unsure how to use it, I accept its an old building but I think they should mention the lifts are very old fashioned and offer help before they set you on your way. I arrived at my room and was disappointed further as it was so small which made me feel claustrophobic (I don't normally suffer) and it was boiling!! To make it worse I couldn't open the window and had to phone for help. I struggled to get round the bed due to the size of the room however the bed was comfy which was the only positive. The furniture was worn and dated and didn't make me feel very at home. The bathroom was dirty and if you look at my photos you will see there was previous guests hair on the complimentary toiletries stand / holder - totally gross and unacceptable. I also noticed that under the dressing table in the room was a previous visitors check in card making me feel this room hadn't been cleaned in some time - as you will see from the photo this persons check out was a few weeks ago. I had room service which was ok, nothing special and I left quite a bit as it was fairly tasteless. Breakfast the next day was average. I would not return to this hotel until I could be assured they take cleaning seriously. I expect more from Best Western.

    4
    « Best Western - Walton Park Hotel - Clevedon »

    The location was great, reception staff very friendly and helpful. Room was clean and very spacious but a little cold. Service in the bar was excellent and the food was good. Overall I would stay here again.

    4
    « Great weekend away »

    Similar thoughts to recent comments. The hotel has amazing views and they are clearly working their way around the building as part of the refurbishment plan. The Terrace Bar has been beautifully decorated and the Spa was amazing! Michelle offers a wide range of services including massage which we would highly recommend. Overall, friendly staff and a relaxing place to spend a weekend - in fact we had already booked to return in November!!!James A & Brad R

    4
    « Very good value with some good features »

    This is a beautiful old building right on the cliff top. Some of the hotel looks to have been recently refurbished - the downstairs is lovely with a great bar and dining room both with views over to Wales. We stayed on the top floor which has a new corridor carpet. The rooms are a reasonable size and have had some updating with the soft furnishings. The bathroom was lovely and clean but is rather dated. However, it is understandable that improvements can't always be afforded at once. One request though would be to provide a selection of teas rather than just basic breakfast tea and coffee sachets. Also, there was only one hot chocolate sachet which isn't much good for two people sharing a room! We had a beautiful meal in the bar one evening - can recommend the fish platter and the mussels. Breakfast is basic with no alternatives such as other eggs or kippers etc, but perfectly good quality.

    4
    « Relaxing Weekend »

    In the knowledge that this hotel does not advertise disable facilities we went ahead with our reservation despite recent mobility problems that necessitated the use of a wheelchair. Our reception was very warm and friendly, we were offered the use of the hotel's wheelchair when the receptionist noticed the mobility problems. The hotel is laid out on several floors, our room was on the first floor which was serviced by a really old fashioned lift (that's not a criticism) with sufficient room for a wheelchair. The room was spacious, well prepared and equipped, we had opted for a seaview, sadly the weather was misty for most of our stay but on the occasions the mist lifted there were view across the water to South Wales as well as along the coast towards the south-west. We used both the restaurant and the bar for meals all the staff there were friendly and efficient, the food very good with generous portions. The only disappointment was that food wasn't available at the bar when a function was under way during Sunday lunch, this despite the availability of food being advertised for throughout the day. The "acid test" would we return? Most definitely, all being well later this year!

    5
    « excellent value for money »

    3rd stay in a year. Good place to stay for us as we have a dog. Hotel has fine views across to Wales. Need to drive a few minutes done the road, near to what looks like a model railway track. Then a good coast walk with the dog, very easy walking if just out for an hour. Good views down into Somerset and Devon.

    5
    « Our favourite hotel »

    Great fantastic value hotel with the most stunning views over the Bristol Channel. The recent refurb of the rooms, bar area (The Terrace) and the restaurant are first class. I would highly recommend staying at the Walton Park Hotel for both business and pleasure.

    4
    « Mid week stop over »

    My partner chose this hotel for a late Valentines treat, he up graded the room to a room with a view, the view was fab, The staff were all very friendly and helpful and very polite The room was of a good size the bed was massive but was 2 beds pushed together however we never found this a problem, the bathroom was a little, well actually a lot out dated but you kind of expect it with the type of building that it is, I quite liked the quirky old style of the lift it did make me think back to how old the building was. The tea and coffee facilities were good but would like to see bigger cups and a biscuit or two, other than that plentiful My partner also booked me a surprise massage in the Coast Spa room, the lady was very good and worked her magic I didn't want to leave As for the restaurant we never ate there but it looked clean and tidy, we however did eat out in Clevedon at Mon Plaisir a local restaurant a short walk away and it was very very nice So overall our stay was very welcoming and friendly and would come again, value for money but don't expect the Ritz

    3
    « Birthday Getaway.... »

    Stayed for two nights really good location enabling an easy stroll into the town and down to the beach. Hotel was very grand outside with some outstanding views, inside however it is slightly dated, but clean The room was good size and clean, the radiator did not work but they did provide us with a heater

    4
    « Overnight stay »

    Stayed at the Walton park for one night. Had room 421. Good sized bed but bedside table prevented door opening fully. Well appointed but tired bathroom. Headboard on bed was on Wall abutting hallway so any noise from the hall came through. This included revellers returning at 0430 hours. I had a meal in the restaurant which was excellent. All in all good value for money.

  • 4
    « Lovely Wedding Anniversary celebration weekend »

    The hotel is old and full of character, with modern amenities and very friendly, efficient staff. The bar/bistro is not as cosy as the rest of the hotel's rooms, but does offer plenty of comfy seating. The lounge has several leather sofas and small tables, perfect for a relaxing couple of hours looking over the Bristol Channel. Even then there were several functions taking place on Saturday evening (6.02.16), our room, 513, was at the quiet end of the hotel and on the top floor. Although the room did not have views of the sea and was a small double, it was quiet and adequate for r purposes. The restaurant varied between the large room overlooking the sea, or in a smaller, cosy room at the front of the hotel. The food in the restaurant was cooked to perfection and nicely presented. The waiting staff were friendly and efficient. Wifi was excellent thought the hotel.

    5
    « Good hotel, nice quiet location »

    This is a nice traditional hotel which is dog friendly. A quiet location overlooking the sea which good walking along a costal path. Food in the bar area was first class with a good range of choices. The Hotel building is quite old but has been tastefully updated and has a nice atmosphere.

    4
    « Great Party Venue »

    We recently held an office party here in the theme of Hawaii Beach party and I have to say that the whole process of organisation through to follow through was a great success. They fully took on board our theme and ideas and worked with us to make sure that they met our needs as much as they could. This included designing a Hawaiian theme menu which included lovely watermelon feta and olive canapés, pineapple chicken and Hawaiian meatballs along with an array of other tasty dishes. On top of this they also allowed us to have all sorts of inflatables and games brought to the hotel which brought great fun to the evening. The set up and decoration was perfect and they even stepped up to the mark in making some excellent Mai Tai cocktails. Nothing we asked for seemed to be a problem for them to do (special thanks go to Denis and the chef) and this definitely contributed to the overall success of the party and the enjoyment that came from it. The staff were very friendly and great to work with too. We definitely intend to hold events with them again in the future and would recommend others to do the same.

    5
    « Visited 6th feb »

    Great old hotel. Large bedroom nicely decorated. We had our evening meal in the restaurant 3 course meal for 22 pounds per person. Food was amazing waiting staff where professional but also enjoyed a joke and very friendly. We stayed on a Saturday night. We where informed/ warned that their was a wedding reception on which would make a lot of noise. Which it did. But this didn't spoil our stay. Hope to stay again in the near future.

    2
    « sunday lunch »

    For a treat we decided to go to Walton Park Hotel. The Sunday lunch was very basic. Two choices of veg cabbage and carrots. The Yorkshire puddings looked liked they had been reheated in microwave several times. The bread and butter pudding was nice but only warmed in microwave and had some cold spots. On the whole the waitress service was good, just the standard of food which was poor. When went to pay at the desk hardly got a thank you from the young receptionist working! Shan't be returning again I'm afraid.

    2
    « Stayed after a function »

    Stayed in this hotel recently after a 25th Anniversary party and the party was well staffed and managed however they closed the bar which I would have expected to stay open to residents and were also quite sharp about making us leave. The room we had booked was supposed to be a double but had little bigger than a single bed. The bed was a three quarter sized bed at best so it meant I ended sleeping on the floor as there is no chance of it fitting two adults. Windows didn't open either and the fire alarm sounded briefly at 8.30 - they turned it off very quickly but then came round to check on people so presumably they turned it off before checking the source. Breakfast was then cleared by 10.15 which is a little early for a Sunday. Served it's purpose but check the bed size before booking.

    4
    « Great one night stay! »

    Stayed at the hotel overnight prior to an early morning flight from Bristol Airport (10 miles away!). Staff great, dinner very good - although the 'modern' restaurant/bar didn't quite fit in with the splendid traditional hotel. Although we had a lovely room with a sea view, we arrived and departed in the dark, consequently failed to enjoy the view in the daylight - not the hotel's fault of course.

    3
    « Business stay »

    Olde world hotel with character, the lift brought back memories too. Sea view superior room booked with high floor for two nights. Bedroom heating not adequate, bathroom no heating as towel rail not on. On departure we found the switch for the towel rail in the wardrobe!! Heating appears to go on around 6am off by 9am On again later pm and off again by 9pm. Very cold night before departure had to get the one blanket to use. Told the staff how cold we were - they said there should be fan heaters in wardrobes!! Did not eat in.

    3
    « Seen better days »

    We stayed in an "Executive Room" Good value for Room bed and breakfast.at £89.10 but the bathroom very sub standard. Plenty of piping hot water but shower very low pressure and impossible to control temperature, only hot water seemed to reach shower. Toilet flushed occasionally if you were lucky and persistent Nasty black chip on bottom of bath..

    3
    « Nice hotel but issues with the food. »

    An impressive old building by the banks of the Severn Estuary complete with creaking, sloping floors and an impressive old lift (elevator) from a bygone era that I never knew still existed in the UK. On the night of our stay there was a large party going on and the hotel kindly sent us an e-mail in advance informing us of this and presumably giving us the option to cancel if we so wished. As it was, we were allocated a standard room well away from the majority of the noise and it was not a problem. One of the waiting staff even invited us to join in with the party later on if we so wished. Here are our opinions on what we regard as the important matters from any hotel..... Location: Very good. If you are new to the area then this is a good base to see many interesting things of interest nearby. The views of the Severn Estuary are nice with the lights from Wales on the other side. It was almost magical sitting there at breakfast looking out at the mist on the water and the small boats passing by. My wife said it was like being on an old cruise ship without the rocking motion. Clevedon Pier is a short walk along the banks in one direction and Portishead further away in the other direction. Clevedon town looked to be a 10-15 minute walk away and Bristol Airport being a 25 minute drive if you are considering this hotel as a stopover. Breakfast:- The usual fair that the UK likes to serve but surprisingly good all the same. We both enjoyed it and the views certainly helped. Cereals, breads, eggs, bacon, some fresh fruit etc. The coffee came in a pot and slipped down very nicely indeed. Air-Conditioning:- I forgot to look but I never noticed any. Quiet room:- No complaints here. Our particular room was a standard room up in the roof area overlooking the road at the front. Being winter, we had the windows shut and we heard no noises to disturb us through the night. The walls were thin and earlier we could hear other people but we were lucky in that they were all considerate and kept noise to a minimum. Comfortable bed/pillows:- Not bad I suppose. We have slept in a LOT worse. Our biggest gripe was that the bed was only a double 4ft 6ins bed which had me feeling where the edge of the bed was on many occasions to ensure that I did not fall out. We cannot recall when we last slept in such a small bed and it is something that ought to be addressed by the hotel. Tea/Coffee making facilities:- Yes. The usual sachets and milk provided. Only one small bottled water though which seemed odd considering there were two of us. Fridge:- Not in our room and not that common in the UK for some reason. Wi-Fi:- Free Wi-Fi but it was a bit slow in our room and we sometimes lost it. Frustrating. Temperature in the room:- It was oven like when we first arrived so I turned off the radiator and opened the window. When we retired for bed the room was very cold so I closed the window again and turned the radiator back onto medium but it never warmed up again until the morning. No matter, as under the duvet it was lovely and warm and neither of us appreciate warm rooms when sleeping. Shower:- Small shower cubicle in our room. Piping hot water. The shower head dispensed a fine spray of water which would keep water waste to a minimum. Some people may prefer a more invigorating shower but it didn't bother us. The waste from both the shower and the hand basis was very slow to drain away. Hair Dryer:- Yes Plastic shower cap: - Yes. We chose to eat in the hotel in their main restaurant. Sadly on this occasion, it was not great and rather spoilt the overall experience. We both ordered a glass of the house wine and despite having different choices, we both disliked what was on offer. Mine just lacked any taste at all and we were not inclined to risk ordering any more. The food was lacking in many areas. As we were eating, it struck me that this was the same standard of meal that I often cook at home myself where I make mistakes in the flavouring and seasoning and am left underwhelmed and promising to do better next time. It may have just been an off day but when you pay hotel prices for food, you should expect better than this. To add to this, I overheard the couple behind us complaining about their meals to the waitress. In summary, the hotel is a bit tired looking in places but that helped give it some Victorian period character and charm. I feel sure we will go back here again as we had no real problem with the hotel itself and the Clevedon area looks well worth exploring. The views even in winter weather were still impressive and we would love to see more in slightly better weather conditions. There is no denying that the disappointing evening meal spoilt our trip away (a lot) and next time we will walk into Clevedon and try dining there instead. Because of the meal we were left feeling a bit cheated and so it can only be 3 stars from us on this occasion. Hopefully next time our impression will be a lot better.

  • 5
    « Hotel full of character »

    We had a very pleasant 3 night stay with a well appointed room including some nice little extra touches ie, floral arrangement, water and mints.The bed was very comfortable and the room was warm, very important for a January stay. The staff were all very helpful and pleasant. We had one bar meal in the hotel which was average.

    4
    « Very good for the price »

    I have stayed at this hotel a few times now and each time I have been happy with it. There are a few places that the hotel looks a little dated but I do stay in a standard room. The delux rooms might be be a totaly different story. The staff are great and will always help with anything you need. The location is great and if you have a room at the back you will have great views over the sea. I have been a few times and would defiantly stay again.

    5
    « Lovely Old Fashioned Hotel »

    Stayed for one night before flying off to Kraków from Bristol Airport. Had a room overlooking the Severn and Wales. Large comfy double bed. Lovely breakfast cooked to order. Hotel is old fashioned but it all adds character. Couldn't fault the place and had a wonderful stay. Staff really friendly and helpful. Function was on when we stayed and the hotel emailed us in advance to pre-warn us and apologise. It was a christening party in a function room and it didn't cause us any problems at all but at least they had the decency to tell us. Definitely recommended.

    4
    « Night away »

    Old hotel overlooking the Bristol Channel. We chose a Channel facing room with views over to Wales, worth the extra money. Friendly staff even though there was a mix up over my booking - I hadn't had an immediate confirmation from their website so booked on another one so they had 2 bookings for us. Room was clean and comfortable although as we were at the end of the corridor it took a while for the hot water to come through the tap. Bar food was fine, breakfast was the standard hotel hot buffet.

    1
    « Disappointing »

    We stayed here recently whilst on business and paid the upgrade for the "Superior Room" with a sea view. On arrival the hotel look really quaint and nice and had plenty of parking. The lady on reception was pleasant and helpful. On our way to our room the lift was broken so goodness knows how we would have managed to get up the stairs had we have been disabled. In the landing towards our room were 2 dirty looking old mattresses lent against a wall (nice!!) Once in our bedroom,the room was a good size with tea and coffee making facilities and the view was brilliant.The bathroom was laid out with shampoo and shower gel. Whilst laid on the bed i noticed the ceiling was full of cobwebs so i took on myself to get rid of them (if i saw them why hadnt the cleaner??) Also the dust on the skirting board was thick and had not seen a duster in months. We were disappointed to see that although the room was of a decent size it did only have a double bed in it,however the bed was really comfy. Next morning we had paid for breakfast so went along to the restaurant. There was just one lady checking room numbers against names of people who had paid for breakfast and she was also serving tea and coffee,she was really helpful too. We had to wait for plates as they had run out,the plates were cold. Cereal and fresh fruit juice were on offer along with a buffet cooked breakfast. I would have liked the offer of Poached Eggs but there was nothing advertising anything other than the buffet cooked breakfast. This is classed as a 3*Hotel and although the staff were all really friendly we were so disappointed with our stay,we had stayed here a few years ago and loved it. We would not recommend this hotel to anyone

    4
    « Another return visit »

    We visit Clevedon fairly regularly and use the Walton for our one or two overnight stays. The refurbishment of the rooms appears to have gone well and we were very comfortable. We took advantage of the restaurant for our evening meal on this occasion and throughly enjoyed the Roast Pork. The main bar was refurbished a couple of years ago and to me is a bit sparse and not very inviting due to the decoration and furnishings. That said, we will be back...............again!

    5
    « New Year Break »

    Great hotel with friendly staff in a fantastic location. Views from the breakfast room were stunning. Everyone was really helpful and nothing was too much trouble. We had a lovely day in Cheddar and some great walks along the clifftop. Full choice of breakfast .

    5
    « Fabulous old world charm »

    In the area on business and found this hotel on a Google search. What an absolute gem. If you like modern then this hotel isn't for you but we loved the old world charm, great service, friendly staff and fabulous food. Will definitely be back.

    5
    « New year celebration »

    situated in a beautiful position ( on edge of Bristol channel) for exploring Bristol & the West country. lovely large and very clean rooms. Great helpful manager and staff. New year party banquet was superb well presented and a great menu with live music and a piper it made new year special, really good value, must be great for relaxing in the grounds and walks in better weather. lovely buffet breakfast

    5
    « New Year's Eve celebration »

    My husband & I, together with 2 friends paid £75 each for our New Year's Eve celebrations & we were not short-changed. I hadn't been to this hotel for a while, despite living locally, & was very pleased to see that it had been updated & smartened up in the meantime. On our arrival we were given a champagne-type cocktail, & we went off to the bar to drink that & await our call to the dining room. This was beautifully set out with tables of all sizes & the atmosphere was very convivial. We enjoyed a 7 course dinner which included coffee. A lovely touch was the haggis course being piped in by a bona fide highland bagpiper, & a small tot of whisky to toast it. We all enjoyed our meal & we were delighted with the waiting staff, of whom there were plenty - nice to see there was no skimping - so everything ran very smoothly. During the food there was a great singer called Holly (apologies - I missed her surname) who walked & wiggled her way around us all serenading us with fab songs. After the meal the DJ got going, & so did the dancing. Lots of old favourites & newer stuff as well got everyone up on the dance floor at least some of the time! It's a long time since I went to bed at 2.30am but I did on this night. A wonderful evening that I didn't want to end!

  • 4
    « Another great New Year »

    We have just had our 9th New Year at Walton Park and it never lets us down. The staff are so friendly and always remember us and make us feel welcome. Many of the staff are the same each year which shows loyalty. The hotel is being refurbished a little at a time so some rooms still to be done but the charm of this hotel is its character which comes from being an old building. They have encorporated some contemporary style as well which works. We love it and will continue to visit as often as we can. Well done to all the team.

    4
    « Nice, comfortable, quirky Best Western »

    We stayed in the Walton Park Hotel for a Twixmas break 2015. Its a lovely old hotel and the staff were all very efficiend, friendly and couldn't have been more helpful. Breakfast was very good and food was all hot. Word of warning - we stayed in room 208 which is an executive room. Lovely room looking over the water - but ask if there is a function before you take a room. Ours was directly over the DJ and speakers and the whole floor shook - couldn't hear TV. We complained and immediately without question we were given a another room for the one night - wasn't executive but was quiet. It wasn't very romantic carting bedstuff up and then realising we had forgotten something and having to go fetch. The other 2 nights room 208 was really peaceful and we could hear the water and watch the evening lights on the other side of the channel. They did look after us by moving us quickly - but you can avoid that by booking a "classic" seaview room in the first place. We will go back and that is exactly what we will do. I have given very good as sleep quality as we did sleep well in the other room on the first night and oour proper room the other 2 nights.

    2
    « Hotel very tired and in need of a re-furbish »

    Hotel cold, bath/shower taps seized, black mould in-between tiles around bath, bed very uncomfortable, paper peeling from ceiling, the room just not up to the standard you expect from a Best Western Hotel. the staff though were fantastic the young lady on reception went out of her way to help when we refused the attic room we were first allocated.

    5
    « excellent service, from very professional staff. »

    Third stay in 6 months, This time it was the saturday and sunday after xmas. Welcomed by a smiling and well rehearsed receptionist 2 hours early, but there was no problem or fuss, just given our room key and took the bags in. room was sea facing and on a lower floor than we have had in past visits but it was spotlessly clean very spacious and had a great view over the bay. Beds were very comfortable and evrything was in order. We had already been notified that there would be a function on sunday night and our room wasn't in an ideal position but they would change it if we wanted. we were not told that the restaurant would not be open on boxing night but they could do us sandwiches if we so desired, wesaid no could they please find us a local restaurant to eat in. they looked for one that was open for over an hour with no luck but the lady who was in charge offered either to take us to somewhere for a pub meal and drive us back ! or we could order a takeaway and carry on drinking in the hotel, she volunteered to fetch it and supply all the utensils and serve it as room service (no cost). this in my opinion made up for any problems there were and i think she did a wonderful P R job. the function was a little noisy but nothing out of the ordinary and the breafasts are as good a buffet as you will get. A BIG THANK YOU TO ALL OF THE STAFF AND WE SHALL DEFINITELY BE RETURNING SOON. Thoroughly recommended.

    1
    « The dry vomit a few days old on our "freshly made" bed was telling »

    We booked 2 "executive rooms with views, 3 months in advance with Best Western to arrive from Australia to be palmed off on rooms we hadn't booked. They smelt so bad we asked for different rooms. Understanding then we had not been given the rooms we pre-booked we finally got a discount and 2 other rooms 501 and 502. We settled in to suddenly notice a heap of dry vomit down the side of the bed, and the toilet wasnt cleaned and there were pubic hairs and urine on the walls. We complained the the duty manager, a young boy called Chris was clearly unqualified and was rude, had no skills to handle the situation, totally dreadful manner. We had to wait 3 hours to get a letter as we realised checking our bank account the hotel had been taking money from our account not due. We even called our australian bank and Chris told them he didn't accept they were a bank and they couldn't prove they were (national australia bank!) It would have been a comedy at any other time. Chris when doing a refund actually charged us double again, all the time telling us it was our fault. Finally at past midnight after threatening the police, we saw an assistant manager, who provided what our bank had requested to ensure our refund for the over payments the hotel had taken unauthorised as well as repayment of the room. Not a sorry, nothing, just abuse. This hotel is dreadful and we intend to complain in every channel available to us. - Hotel Hell

    4
    « Friendly and comfortable »

    Recently had our wedding reception at the hotel and couldn't fault the staff for their help and attentiveness. Its true that the building is old but it has charm and our guests all seemed happy enough and were impressed with the views and the food - especially the breakfast.

    4
    « Very comfortable »

    Stayed over Christmas for 6 nights. Super comfy bed, good shower, spacious room. Very noisy one night - an event was on, and it was very noisy from my room on the 1st floor. I could also hear the people in the room next to mine. I could hear their conversations and their bed creaking. I was disappointed as I stayed here in the summer and had fabulous rooms for a cheaper price. My room had sea views but they were over the roof of the room below.

    1
    « A sad experience »

    This is a huge old building with wonderful sea views (see photo). However it is very run down and seems to specialise in large disco events providing what looks like "pub grub", and as the management must know full well, the bedrooms are in poor state and in need of a thorough up-date. The position of the hotel and the wonderful old public rooms have the potential for a really fine shake-up. Our room was of adequate size. But problems started as we got ready to go to bed. The toilet seat was so loose that it gave you a severe jolt when you sat down. Not good for an otherwise fairly fit 70 yr old. The water in the shower was very difficult to control. Very hot water changed to cold and back again before you could settle it at a reasonable temperature. Ok for bath maybe, but dangerous in a shower. Although management later said there was a non-slip mat in the bathroom, we found none. They also said that by regulation they only need two bathrooms to have hand grips. So they provided the bare minimum (none in ours) and a style of shower/bath that could prove tricky at any age. The mattrass and bedding was of such poor quality that we simply couldn't sleep on it, so we finished up on the floor! There was even a cigarette burn in the spare blanket. The breakfast was fine. We would like to mention the very helpful young manager. He was attentive and efficient. Other staff were difficult make contact with. We spoke with the front desk manager about our experience in a constructive manner without anger. She must have heard this type of complaint many times, judging by tripadviser reports.She dealt with us well, and immediately offered a 20% discount. Until the place is completely refurbished we would absolutely not suggest this a good place to stay.

    1
    « Don't stay Fridays if you want sleep »

    Booked in on 19th December 2015. Firstly hotel room wasn't like the photo, it also enough had just enough room for the double bed and the sloping roof didn't help. Squeezing past the bed to get to the small bathroom was a bit much. 'Pokey' sums it up I guess. Mould on the bathroom ceiling, bathroom sink that took ages to drain, just not what we expected from the info on the web. The worst bit was the disco that felt like it was directly beneath the room that went on until 12.30pm. I could not only work out what each song was but also understand exactly what the DJ was saying. Stopped on time but then the furniture was dragged across the wooden floor, I guess to return the room to a breakfast setting. We weren't told about the disco online when we booked, or when we checked in so we didn't have the choice to book elsewhere. When I called down to reception to ask what was going on I was told matter of fact that the disco stopped at 12.30am, no apology or comment when I asked why we hadn't been told about it. Bad form, really bad form.

    3
    « Should be better!! »

    Stayed here for one night! Tuesday, first impression was that it was at one time a very "regal" hotel. The rooms, the one we had, were very tired. Carpets very worn and discoloured. For the money we paid for the room I would of expected proper glass drinking glasses rather than the very cheap very flimsy plastic cups!! As we booked a room for two I would expect two bottles of mineral water not one! Two packs of biscuits, not one! The furnishings in the room could all do with replacing. The bed was very big and very comfortable. The bathroom was clean but again very old. We went down into the bar but it lacked atmosphere and could of done with some back ground music. It was the week before Christmas and I have never seen such a poor show or lack of Christmas decorations. The breakfast in the morning was very good, help yourself to all that was available, the only down side was the Lady walking round like someone out of the "Gestapo" there is no carpet on the floor, not a problem, but she wore heels so she sounded like she was on "Guard" the other young girls in the restaurant were all very pleasant and they smiled!! I would only stay at this hotel again if they either have a refurbishment or leave it as is and reduce there rates!! I have stayed in Best Western hotels all over Eurpoe and the U.K. and I would say that standards wise this is by far the worst

  • 4
    « excellent value for money »

    £52.50 for 2 night bed and breakfast, buffet breakfast. £10 for dog. Good views, a repeat visit for us. Good for staying when picking up my son from university at Bristol. Will stay again. Good for walking along the front and marina with dog.

    5
    « Stunning »

    A stunning setting with views across the waters. Lovely rooms with more than enough room and spacious bathrooms. The buffet breakfast is really well cooked and tasty. The wifi is free and really fast for the area. The building is nice to walk around and take in the features. 5/5

    5
    « Wedding in May 2015 »

    We had our wedding here in May 2015, before we went to see the venue we were dubious due to the price but we needn't have worried, it couldn't have been more fantastic. The food was amazing, the hotel had a lovely quaint charm, the views out of this world but the main thing was the staff, I have never come across so many people that will do anything for you. The downside of the venue was we had our marriage downstairs as I had fallen in love with the room but there was no lift so it is difficult for people with mobility issues now my mother in law just before the wedding got diagnosed with cancer and had an operation, she attended the wedding but towards the end had a fall on the stairs, the staff carried her to her room, looked after her, made sure she was ok and on their breaks went up to sit with her and made sure the we'd carried on without a hitch, the staff worked ridiculously long hours, I'd go to bed and see the same staff serving me breakfast however they genuinely wanted to do it. People say this hotel is tired however it is an old fashioned hotel with amazing views, good food and staff that would do anything for you, I'm not sure how you couldn't love this hotel

    4
    « One Night stopover »

    I stayed over for one night prior to a meeting the following day. The room was very clean, modern & comfortable. I had an evening meal in the Bar & Breakfast the next morning, both very good. The setting of the hotel, overlooking the Severn estuary is stunning and I found the staff helpful & courteous. I will be staying at the hotel in the future due to work commitments and will recommend it to anybody.

    4
    « A late night arrival but a beautiful morning changing skyscape of the impending storm. »

    Very clean spacious and comfortable attic room with small wonderful view over the cliff and sea to Wales. Pity that biscuits and water only supplied for one of us, I'm sure they would have come had I asked. i wish it was clear i hotels whether the end time of self service breakfast means all food disappears then or you need to arrive by then and food will remain available till say tables are cleared or for 30 mins. I think three other lots of people turned up ate which isn't fair on staff and one never knows what the situation is re food.

    4
    « A lovely stay »

    After reading some of the previous reviews I was a little concerned about what we would find at the Walton Park. I need not have worried. We had requested a room on a high floor with a sea view. Jacqui, the booking manager, had arranged this for us and we stayed in room 503. It was lovely. Both the room and the bathroom were spotlessly clean and in good order. All the staff we met were friendly and very helpful. The breakfasts were edible and well presented, the dining room delightful and the meal we had in the bar was good. All in all we found it very good value for money for a 3* hotel. The Walton Park is an old style hotel. It has character rather than the uniformity found in chain hotels and this works for me. I have traveled widely and have stayed in most types of accommodation ranging from Rest Houses to 5* and I found this hotel to be perfectly fine. It is not a Travel Lodge/Premier Inn type of hotel and does not pretend to be and for this I am grateful. It made a very pleasant change. Many thanks to all.

    5
    « Enjoyed our stay »

    This is our second stay at Walton Park Hotel and we enjoyed the experience again. Beautiful hotel, lovely sea view and helpful, friendly staff. Very good buffet breakfast with a good selection of hot and cold items. Plenty of parking. Recommend for business or pleasure.

    4
    « weekend »

    lovely old hotel with pleasant staff who go out of the way to please. Location is lovely looking over the Severn to wales breakfast was excellent and the evening meal in the restaurant was good value for money

    3
    « One night stay »

    Only stayed one night on arrival check in was quck we was given room 514 on second floor basically a loft room it was clean and plenty of coffee tea etc but not what I was expecting looking at pictures online bathroom was small and very cold no heating in there and fan was so noisy there was always hot water .also the chair they put for dressing table was a dining chair that did not fit underneath the desk properly . we had a few drinks in the bar which was really nice looking out across the sea lovely leather sofas all the staff I found really friendly night porter would serve you drinks after bar staff went home .was really disappointed to use the toilets next to the bar to find toilet did not fill up in time to flush not good my partner used the ladies and lots of broken tiles . we had breakfast which was really nice eat as much as you like very fresh and good quality the hotel is in a good location really needs some money spent on it there is a lot of really nice features and old world touches but could be better for price you pay prefer premiere inn the car park is a nightmare the one light turned off about 8 security risk for guests and vehicles....

    5
    « Weekend Break »

    Victorian coastal charm. We loved it. We had a great room with huge windows overlooking the channel. Lovely views over to Cardiff and Newport. Close to the pier and all the great little independent shops to explore. Staff were very courteous. Especially the lass from Glasgow who served our breakfast. Thankyou. We ll come back.

  • 4
    « Getting better »

    This is our third stay here and we never have anything to complain about, we can see the restoration that's going on. Staff are always friendly and food is always good. Good value for money. Great views.

    2
    « Disappointing quality of food »

    Last time I visited this hotel was at the beginning of the year when I was struck by the tired decor (especially the drab and bland entrance hall...not an ideal first impression!). On that occasion I was disappointed to be served stale bread with my lunch ! Thought I'd give it another try this week and fully expected a better experience-certainly expected the decor would have been improved as I assumed this was very much 'work in progress' when I first visited. Absolutely no change on this front and likewise with the standard of the bar food......opted for the salmon fishcakes with stir fried vegetables thinking this would be a lighter/healthy option! Far from it! Fishcakes appeared deep fried and veg was floating in grease. Didn't complain as was being treated to lunch but certainly won't be visiting for a third time.Lovely location but potential is far from realised.

    3
    « Good location, good price, tired... »

    Stay here fairly often on business, mainly as it is £20 night cheaper than the Travel Inn or Travel Lodge in Portishead. Staff very pleasant with some good views over the bay in the summer. Bar food ok and breakfast also ok, but hotel is a bit tired and in need of refurbishment and updating. However for the money - better than a plastic, pre packed, mass produced hotel any day.

    2
    « How can places like this still exist? »

    Shabby exterior. Scruffy interior, I have never seen so much poor wall texturing and patched plaster in one place before. The refurbished bar and bistro is cold and without any atmosphere. The staff are retirees from 'One Foot in the Grave' Giving an order to the barmaid for 4 drinks and 4 meals caused her to go to the back room servery 8 times as she dedn't seem to comprehend that you could actually bring the notepad to the bar. She manged to serve 2 of our drinks before moving on to serve someone else. The second drinks came with the food. Cream tea without cream and scones so stale they exploded across the table when we cut them. Unidentifiable spread instead of butter. A perculiar salad of chopped peppers, onions, cucumber and celery with no leaves or dressing, and non available. Looking back it was like being stuck in an episode of Fawlty Towers. Never again!

    3
    « Tired, tired tired. »

    The plus at this hotel is the staff, all making efforts to please. Bad/neg points The hotel is tired it's decor is dated, the bread from the food in the bar Was stale. The breakfast was nearly average Saw a barman use dropped ice. The shower in our room was too hot (no hot water on at the time) Good/plus points The staff can't do enough for you Housekeeping were really friendly It's cheap The view of the Bristol Channel was ok (even with bad weather) Overall, I expected more from a great western hotel, but the key is Investment in the structure, the staff are already doing a good job

    5
    « Excellent service, great value »

    Warmly welcomed on arrival, check in was speedy and efficient. All the staff were polite friendly and welcoming. Room was clean, the only disappointment was a shower but no bath. Wi fi efficient. Bar friendly. Breakfast was excellent with an amazing view. This hotel may be a little tired but it was spotless and the staff provided an excellent service. Would definitely recommend this hotel for value, location, and efficient staff.

    5
    « Our wonderful wedding at Walton Park! »

    We had our wedding reception here on 24th October 2015. We had an amazing day. Beautiful & stunning venue. Looked after by wonderful & friendly efficient staff team. Definitely recommend coming here for special occasion. The management team worked so hard, no detail too small. Thank you.

    5
    « Fist Class »

    Just a one night stay visiting relatives. Welcomed well and given a room on the second floor. Clean and very comfortable. The room had everything needed. The bed was comfortable and had a good nights sleep. The hotel is old fashioned in style with wonderful floorboards, staff were very helpful and I will stay here again. A Good value hotel and I will have dinner her next time.

    5
    « Comfort and Excellent Service »

    My wife and I had a very comfortable weekend break. The service was excellent despite the presence of a very large wedding party on the Saturday (which we were warned about in advance in case we wanted to change our plans). Craig in particular gave help above and beyond.

    5
    « Fabulous venue for our Wedding Day »

    To Marie and the Team Thank you all so much for making our Wedding Day so special. The attention to detail was great, nothing too much trouble and everybody had a great time. Spectacular views across the Bristol Channel to the South Wales coast. Friendly, helpful staff with a huge amount of experience of organising and hosting weddings. All areas clean and recently refurbished lounge, bar and dining rooms make this splendid Victorian building the perfect venue. Spacious bedrooms, many with a sea view, and excellent breakfast, lunch/bar menu and function menu. Looking forward to returning again. Best wishes James and Lynne

  • 4
    « great stay »

    we returned to walton park hotel to give it another chance. This time we booked a superior room which had a sea view ans lovely big comfy room. Breakfast was good with plenty of choice. We will definitely stay agian. My advice is book superior room as the pictures are not really a true reflction of ordinary rooms. overall a brilliant stay in room 503

    3
    « OK Hotel right on the water »

    The hotel is generally ok, it is old and tired though and in need of some attention. The room was fine, had everything in it, but again lacked other than the basics. WIFI was good, team were very polite and helpful and had no issues on that score.

    4
    « A pleasant old hotel in a great location »

    We stayed here for two nights with our little dog. As advertised it was dog friendly. We could take her everywhere except the restaurant, and had a special table set up in the bar for breakfast. There is a nice green area outside with a convenient dog litter box. The room was OK, not huge, but adequate, with a good view over the Bristol Channel and Wales. The Wi Fi was a bit slow at times, but mainly OK. The only niggle was that here was only one bedside lamp in a double room. Overall the hotel has a slightly dated feel, which is part of its charm. The lift might well have been the original. The staff were all very helpful, especially at breakfast. We will probably visit again.

    4
    « Great over night stop off. »

    Stayed one night on the way to France , arrived late so didn't use restaurant , did have drink in bar very nice. Lovely views and great value for the location. Room large, bed ok a little soft. Nice shower/ bath and huge bathroom with seaview whilst bathing! Departed early so again didn't have breakfast. Much nicer than a soulless travelodge on the motorway and same price!

    4
    « An over night stay »

    My husband and I spent a very comfortable night at the Best Western Walton park hotel at Clevedon on the Somerset coast with a great sea view . A large very comfortable room with a large en suite and a lovely light duvet . We had a very good light supper in the bar ( because we had had a large lunch in Bristol ) and an excellent breakfast in the pleasant dining room on top of the cliff . Very comprehensive choice of buffet food . Would stay there again

    2
    « Expected more »

    The staff were as you would expect but to say the hotel was fairly empty and I still only got a tiny room with what I believe was a 3 quarter bed isn't really good enough. The television was that low to the floor you couldn't see it when laid in bed. I didn't enjoy my evening meal but the breakfast was pretty good. Overall I was disappointed as I have stayed on some great best westerns.

    3
    « Not the best Best Western »

    Have stayed at number of Best Westerns and applaud the way they get many things right - the toiletries, good range of complimentary drinks and biscuits, generous towels, free Wi-Fi and the fact that the hotels all have character. However this BW appears to do well from wedding parties/business clientele and doesn't appear to value Rewards customers (see previous reviewer). This was the first BW I've stayed in where I wasn't given an automatic upgrade. The room we had was one of the least desirable (no. 23) with a wardrobe squashed in next to the bed on one side (nowhere to put a book, glass of water etc.) and stained carpet. The lighting was dim enough to strain the eyes and we were next to an external door which was in frequent use (although to be fair not in the night). In the morning a lorry driver started offloading goods through here and when we checked out we found the lorry blocking the exit and two other customers having to wait until offloading had finished before any of us could leave. Cooked breakfast at £12 was a bit steep so we went elsewhere. The previous evening the restaurant had been 'fully booked', so having looked at the bar menu (chips with nachos?!!) we headed into town. Positives? The bathroom was excellent and the setting spectacular. Overall however a disappointing experience.

    2
    « Staff are rude. »

    The building is shabby but has character, some of the staff are lovely, others are plain rude. They are very nosy and often heard talking about other guests, just by sitting in reception I heard the manager very openly gossiping about a couple that had just checked in.

    4
    « Re-visit »

    We have stayed at this hotel at least 10 times, over the years. Not far from home, so easy to get to if we just want to chill. As I said this was our 10th stay at the hotel, although they never recognise returning guests. The bar has been nicely refurbished and is a great addition. We stayed for two nights, breakfast excellent as usual. We ate in the restaurant on Friday night, I have commented before that the restaurant is in need of an update, food was enjlyable. On the Saturday we decided to eat in the bar/bistro, when we went to the bar to order, we were told there was a touring party in the restaurant, so the kitchen wasn't taking orders at present. We only had to wait 30 mins, before we could go back to bar to order. But as we were staying at the hotel I didn't think this was acceptable, as it hadn't been mentioned earlier. And as guests you wouldn't think this would occur. As a best western rewards customer I did enquire before arriving re an upgrade. I was told on arrival I had been upgraded, but it didn't feel like one. Room was small, bathroom smelt musty. No plugs by bed, small irritation, but alot of people want to charge phones next to bed. Previous guest mentioned energy saving bulbs; waste of time, took ages for any light to come through. Ordered papers for morning, Saturdays came after 10am, Sundays after 9 , would have expected earlier. As they have refurbished the bar, hopefully they will do the same with the restaurant and the rooms. Some original members of staff still there. All staff nice and friendly. We like Clevedon so this is why we would return

    5
    « Walton Park Hotel »

    Once again for another memorable stay at the Walton Park hotel, and for exceeded our expectations during the visit. The staff are so helpful and accommodating, and once again the dining experience was wonderful.

  • 5
    « Thank you for a perfect wedding day »

    What a superb time we had! A perfect wedding. Pat and all staff worked hard to make this so. It's a well oiled machine , efficient without really being noticed. We had a magical wedding ceremony in the Somerset suite,good wedding breakfast and evening buffet and a very entertaining and adaptable DJ. All our family and friends had a special time. Thank you for helping to create a very special day.

    2
    « Not the best »

    Tired cluttered hotel, which could benefit from a good clean as well as new carpets and beds. Beds creaked constantly. Carpets were worn and threadbare, corridors were stuffed with sofas which I would hate to come across in event of fire or emergency evacuation. Staff friendly but not somewhere I would visit again! Food was cold but plentiful

    4
    « Sisters wedding at hotel »

    Stayed here for my sisters wedding. The wedding was fabulous, views from wedding room amazing, food and service at wedding breakfast very good. Our bedroom was a double on the top floor, not the biggest room compared to rooms other members of family stayed in, but adequate for 2 nights and good see views, also quiet as 2 other wedding at hotel on Saturday night, prior to our wedding on the Sunday. Breakfast very good, hot and plenty. You can not complain for the price. Get over dated, appreciate the service, friendly staff, and value foe money. I would stay again and recommend this hotel. Thank you for a very pleasant stay and a fab wedding for my sister.

    2
    « 2 night stay »

    My wife and i stayed at this hotel for a wedding, the room we had was large and dark one small window, energy saving bulbs which were useless , furniture which looked like it came from a second hand shop, the whole hotel needs an re-vamp tired and dated sums this place up, will never stay there again or recommend this hotel, also £70 per night for this room for the two of us was way over priced. The view from our room was the Bristol Channel and container ships not my opinion of a nice view.

    4
    « Nice pleasant stay in a quaint setting »

    My family stayed here the night before my graduation and we were pleased with our stay. We arrived fairly late in the evening, but the staff were warm and welcoming and there was still parking available. We had 2 rooms, each were in good condition, clean and of a fair size. My parents' sea view room was quite large and well decorated. A bath was also included in our room which was nice. The bed was comfortable with comfy pillows. An ironing board wasn't included in the room, just a trouser press, but after asking reception, an ironing board was delivered to our room quickly. The wifi is free and had good reception in our room. The breakfast was good, with a wide range of hot and cold food available. The basics were done well. Yes the hotel is old but is decently kept and is clean, and you don't go in expecting 'modern lines and contemporary decor' etc. You go in expecting a more traditional experience (especially in the Victorian parts), and the old fashioned lift in the hotel will bring a smile to some. Additionally, at the price it was good value. Unfortunately we had to travel on early the next day but Clevedon was a very convenient and nice looking location.

    2
    « Dated, tired and disappointing »

    Arrived at the hotel attending a friends wedding. Staff courteous, politie and friendly. Good start. That's as good as things got however. Walking to room, carpets wearing badly and dirty. Musky smell around the place. Room VERY poor. Small and hit, all windows were badly covered in condensation and could not be opened. Bathroom had walls covered in mould/mildew, easily rectified by a little scary and cleaning, heated towel rail never worked, paint peeling off the walls round the bath, floor was still soaking where the cleaners hadn't bothered to dry it, shower had two temperatures, scolding hot or freezing cold. No middle ground. Floor of the room clearly hadn't been vacuumed either. Would I recommend this place? absolutely not and has put me off staying in other Best Western hotels in the future. Needs big investment and just some TLC. Lovely setting looking over the Bristol Channel....just very disappointing all round. But, take into account this is cheap at £70 to stay for the night.

    4
    « Call in to see renovations and new bar »

    We do not live far from this hotel so took the oppertunity to call in have a bar meal and look around at the redecoration and alterations made. The wedding and function rooms are most impresive as is the total style of the hotel now, seem able to cater for small medieum and larger groups.The bar staff where very polite and friendly the bar meals were tasty and filling with good presentation, super selection of drinks to satify all. We had a good experiance.

    4
    « Walton Park Clevedon »

    Very good position in Clevedon, overlooking Bristol Channel. Excellent food from the bar, didn't use restaurant but menu looked good. Food very good, and extremely helpful staff, especially in the bar as I cannot tolerate gluten and they were very careful to make sure I ate gluten free food (which was delicious). Public rooms and bedrooms, reception etc very nicely decorated, but corridors a bit scruffy and all corridor doors need a good clean - I was tempted to get at them myself!

    3
    « Good food but.... »

    We stayed at this hotel for 2 nights. Our room was clean and had all the normal facilities, but when night fell and the lights were on enormous cobwebs were hanging from the ceiling, the sheets and towels smelt very musty and the room needed airing. After a night and day with the window open this was ok, staff also removed the cobwebs. There was a good selection at breakfast and staff were very friendly. The bistro was exceptionally good and service was very quick. I had booked this hotel with late rooms, on checking out I was told I had not paid the full amount and would have to pay more! I had my printed bill from late rooms and refused to pay more. This was accepted. So beware, check your bill. It is a large hotel with various function rooms. Corridors and stairs are in need of decorating and the lift has a metal gate to open and close. There is Little choice if you want to stay in Clevedon!

    3
    « One night stay »

    Travelled from the north of England and I needed somewhere to stay local as I was working nearby the following day. The staff were friendly and welcoming. The restaurant and breakfast service was very good. Breakfast was probably better in terms of choice as there was a wide selection of both hot and cold food. The room was a bit cramped but as I was only staying one night it was fine and most importantly it was very clean. The décor is old and seemed reasonably maintained also it has views from the restaurant and bar looking across to Wales which was quite nice in the evening. Overall, it was good value for money.

  • 3
    « It is what it says! »

    Good points Great Location Nice building Unique Lift Excellent Staff Good Parking Clean and tidy Water for 1 (would have been nice if one for both of us) and shampoo etc available. Sea view excellent Bed squeeky but very comfortable, had a decent sleep till early morning noises from building. Shower hot and powerful enough Points to note: Cheap room kettle full of limescale and previous water left in, also full of limescale so didnt have tea. Room was 507 corner room and smaller than expected. Should show all rooms on website as I paid for more based on pics for sea view but was a tiny room. Smelt a bit of an old peoples home wirh the bleach. But at least its clean. TV on low stand, so only one person could watch without balancing on case stand so could both watch from bed. Suggest move tv to wall or get higher stands. No iron or ironing board in room, though it is 3 star, and sure one is available. Relatively quiet but as its old heating was tapping like a child bouncing a tennis ball from 7am ish

 

Getting to the hotel ...

All directions
·From: East. M5 take J20 follow signs to sea front. Follow coast road 2. 5 miles the BEST WESTERN Walton Park Hotel is on the left. ·From: North. M5 take J20 follow signs to sea front. Follow coast road 2. 5 miles the BEST WESTERN Walton Park Hotel is on the left. ·From: South. M5 take J20 follow signs to sea front. Follow coast road 2. 5 miles the BEST WESTERN Walton Park Hotel is on the left. ·From: West. M5 take J20 follow signs to sea front. Follow coast road 2. 5 miles the BEST WESTERN Walton Park Hotel is on the left.