BEST WESTERN Hotel Hallmark Chester Westminster,  Chester

3.0/5  - based on 825 guest reviews.
City Road, CH1 3AF, Chester, Great Britain - See map
+44 1244 317341 +44 1244 325369

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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Romantic relaxation, family fun and dining delights. . . Chester has it all! What's more, BEST WESTERN Hallmark Chester Westminster, set in the heart of one of England's oldest city centers, offers the perfect base for exploring Roman ruins, picking up a bargain or three and ambling through the city's quaint (yet bustling) streets. We've also teamed up with Chester Zoo to offer wildly discounted entrance tickets, saving up to five EUR per person. And there's more. . . kids under ten eat free off the children's menu when dining with an adult! Situated 50 yards from Chester railway station, we're in a position to offer convenience as well as comfort. And with Liverpool Airport just 25 miles away and Manchester Airport a mere 35, BEST WESTERN Hallmark Chester Westminster is just the ticket for pre and post holiday stays! As for the accommodation itself, our executive rooms have iPod docking stations, flat screen televisions and some have separate seating areas. We really will take care of everything and everyone!

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Room 1

Guest reviews


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based on 830 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
117
Verygood
 
225
Medium
 
224
Poor
 
152
Horrible
 
112
Business Business 121
Couples Couples 355
Family Family 76
Friends getaway Friends getaway 147
Solo travel Solo travel 34
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hallmark Chester Westminster,Chester
  • 2
    « Probably the smallest room I have ever stayed in. »

    This hotel really needs work in most areas. First impression is a nice historical building and a pleasant lobby. It's main plus point is the location, which is very central to Chester and all the amenties and a short walk from the station. I travelled on a coach trip with 6 friends. Our rooms varied widely although none were particularly good with dated decor, mould and other minor problems. Several people on our coach had difficulties with rooms either freezing cold (no heating) or too hot (unable to turn off the heating). Breakfast was good and we had an evening meal package, specifically for our party with 3 meal choices, which was good value for money. The staff, although clearly hardworking, needed a bit of customer services training. Calling us 'love', pouring out the coffee as soon as dessert was served. Failing to give us wine glasses when wine was bought up and asking people to move from their tables. My room, 217, was like a wardrobe and the same amount of furniture was packed in it as other rooms apart from a small single bed. The bathroom was so small the door could not be opened and had to fully closed before you could get to the toilet. Shower, very dated, but worked but was mounted too high for the shower screen so water ran everywhere soaking the towels, toilet rolls and me! This room was on the front of the hotel and on Saturday night was very noisy with party revellers passing by although friends on the rear of the property found it much quieter, albeit, with views of open dustbins or walls. 2 rooms were in the basement. I did not think the hotel was particularly clean. My room had a sticky sweet on the carpet, thick mould around the windows. Clock didn't work and was covered in thick dust. Bath filled with water as I showered (poor drainage). Toiletries and biscuits were not replaced after first night. I asked if there was another room available but was told immediately that the hotel was full with no effort to listen to my complaint about the room. Check in was chaos with limited space and one member of staff with two queues - one general and the other for our coach load. As six people in one party we were located very far apart. Chester Christmas markets are very nice and the City is beautiful. I would return to Chester but certainly not stay in this hotel.

    4
    « FABULOUS ROOM!! »

    Seen an offer on Groupon to stay for the night for £59 which included a full cooked brekkie.... absolute bargain.... very clean, very polite staff, room was huge with a mahoosive bed!! Bonus!!!... would definitely return

    1
    « Worst Western »

    This was our second stay in this hotel and will most definitely be our last. The room was freezing, and even after a call to reception nothing was done about this. The beds are old, worn and uncomfortable. The bathroom was mouldy and in desperate need of an upgrade, in fact the whole room/hotel needs a complete overhaul. Do not stay here.

    1
    « Great breakfast ! BUT !!!!!!! »

    Room freezing ! Shower did not drain away so was like a paddling pool ! Old fashioned decor ! On the plus side.... Good position and nice staff ,, breakfast was really good too! Would not stay there again to be fair ,,,,

    4
    « Weekend break »

    Although our room was small and the furniture a little "tired" looking it was clean and comfortable. The staff were very helpful and friendly and the breakfast was top notch. A Good value break and we would definitely stay again.

    4
    « Central location »

    This hotel is in a excellent location right in city centre next to train station. The only negative of this is no car park but I managed to find one for £5 for a 24 hour stay. The rooms are quite old fashioned in decor but nice and excellent large bed and decent bathroom. The breakfast was excellent good choice and help yourself to as much of whatever you wanted the staff servings breakfast were also attentive and helpful decent hotel

    1
    « matchbox sized room »

    stayed recently for 3 nights in a room just bigger than the bed and a bathroom with a woeful layout. staff were unhelpful unfriendly and the girl working the bar it was just too much effort to serve customers. no please or thank you from the guy behind reception just a grunt.this palcee i way over priced for what you get. also told there was parking when booking we had to park 500m up the street. would not recommend not the best western standard im used off

    2
    « Never again »

    The furniture was falling apart. The atmosphere was very depressing (no holiday feeling at all). The bed was worn out too... And the Bathroom very very basic (at least we didn't have to share it...) The train station was nearby which was the only plus.

    1
    « Dirty »

    This is the most disgusting hotel i have ever stayed in. The room was so small, no breakfast in the price we payed (114.00) the decor was old n horrable... ive never seen a dirty hotel in my life.. the sink made a noise, no extra pillows, mould on bathroom ceeling, shower head full ove grime, kettle full ove dirty grime.. marks on the bath, mirror chipped, dirty spoons.. worst experience ever i really dont know how this hotel is still open. I work in a hotel as a housekeeper n this is not up 2 standard its suppose to be... i wouldent recomend this hotel to a dog never mind a human.......

    4
    « Lovely room with great breakfast »

    This hotel is centrally located, close to the railway station. Our room was upgraded free of charge... really lovely, along with the bathroom. Sleep quality wasn't so good as the pillows were uncomfortable; however breakfast was lovely hence our four star review. Considering the location, good value for money.

  • 1
    « Are all Best Western Hotels this crap »

    I have stayed a couple of times now...... and not through choice Really how can a hotel that charges the prices it does get away with being probably the worst hotel in Chester It's saving factor is that when everything else gets booked up, your sure to get a rubbish room at this place The nicest bit about this hotel is the steps leading out from it The decor is so dated it looks like a museum The staff, bless them are so disinterested you can't really blame them The rooms are either too hot, too cold but all are consistently small and appalling The food...... only at breakfast (because this hotel is so disliked they don't get enough guests to warrant having the kitchen open in the evenings) Oh yeah, breakfast.......average at best In all honesty, this hotel has zero things that appeal

    1
    « Worst hotel I have ever stayed in »

    Terrible hotel. Tiny rooms, one towel between two people. Toilet did not flush, water did not go down from the bath for ages. Sheet did not cover the bed and left the mattress showing. No mattress cover. Duvet just about covered the bed, Heating went off at 4pm just as it as getting cold. Bathroom was minute, Breakfast was either luke warm or stone cold. On the other hand the staff were extremely helpful

    1
    « Worst Western Hotel with stinky old rooms and rude staff. »

    Location - great. Room - old, smelly, dark, creaking floor, no light through window, bathroom desperately needed renovating. Just awful, they should have paid me. Had a twin single even though I booked a double - they thought stitching a pair of single = a double, really laughable! Staff - rude and unhelpful. Hotel - no restaurant! Breakfast was OK. NEVER AGAIN IN ANY BEST WESTERN. Suggest a name change to WORST Western.

    1
    « Three night stay 17th to 20th October 2016 »

    A double bed shoehorned into a single room.. The whole hotel was old, and dreary, most of the windows were single glazed and poorly sealed, allowing noise and draft in. The bathroom was not even remotely alike to the bathroom shown on the website. We asked to change rooms. The next morning at breakfast, we noted that the eggs were overdone to the point of inedibility, the baked beans were cold, the black pudding was hard; the tables had not been cleared and still had the detritus of previous diners in place. We found the new room to be very cold. Closer inspection revealed that there was only two radiators, one in the bathroom and a very small one (about two feet wide) in the foot well of the fixed desk On the whole, the experience of staying at this outdated, uncomfortable, boring hotel was an experience we will avoid in future. The only redeeming factor of this hotel was the staff, whom were very pleasant, and did try hard, even though I believe they knew it was a lost cause.

    2
    « Worst nights sleep ever »

    We stayed here for my partners graduation at the city cathedral when we first arrived at the hotel it's seemed very nice, we checked in with any hassle and was director our room, the room itself was so small I had to pull my suitcase in sideways! I didn't really care about that just for the fact we was only sleeping in the bed, well the bed!! It's wasn't even a double bed means my partner were basically sat on top of each other! The room was really really hot and the radiator to forever to turn off!! The surrounding areas where quiet but being woke up by the cleaner at 08:30am hoovering outside our room really pissed me off, we didn't check out till 11 and in this hotel you can not check in till after 3pm so I didn't get why they had to start hoovering at 08:30? It's not exactly like the hotel is huge because it's not, I ended up contacting my credit card supplier and getting my money back for this awful stay!

    2
    « Not a pleasant sleep. »

    Was stuck in a room in what seemed to be an attic - 211, avoid! Bed was old, matress was older, could feel the springs sticking onto my back while I was sleeping which didn't allow me to rest at all, kept me up at night both night. Toilet wouldn't flush, don't need to go into much more detail there! I find this just unacceptable, toilet doesn't work, you block the room - basic hotel management. Rest of the room was decent for a 2 night stay. Staff was nice and helpful when needed their assistance!

    2
    « Not impressed »

    This was a 2 night stay. We asked for a quiet room which we got. It was a large cupboard type of room with a large comfortable bed but no space to move. The bathroom was an awkward shape. The toilet was not clean and didn't flush properly. Otherwise the room was clean. Breakfast had plenty of choice but was cool. Staff were most helpful. Parking is at the next door pub if you can find a space at £5 per day. 10 minute walk into city so very convenient. Wouldn't stay here again.

    3
    « It's okay, just »

    Booked a two night stay for the annual Mother and Daughters getaway. A bit nervous because of the recent reviews but it's not as bad as some reviews, and not as good as others. A nice greeting from reception, however we were disappointed that the two rooms we had booked were so far apart. At £177 for the double and £160 for the single bed and breakfast it was half the price it would have cost over the road at The Queen but I feel it was still overpriced. As others have said rooms are lacking and bordering on grubby. Housekeeping is below par, my used cup not replaced and coffee not replenished. My daughters room had a broken bed that was replaced but with a smaller one, their room was very grubby. We were all underwhelmed by the service and a bit surprised by this as the staff had been highly praised on other reviews. When checking out this morning a very indifferent person on reception just thanked us for our keys, no inquiry about our stay or a goodbye. It was just okay not enough for us to return.

    5
    « Overnight stay »

    We booked an overnight stay at this hotel, one of the reason we booked is that it was close to the city and the railway station. As I had booked on line, and paid by credit card, booking in on arrival was quick and easy Once we had our room keys the reception gave use directions to the room , which was on the first floor, access via the hotels grand staircase. Our room was listed as the basic economy. But it has everything needed for the stay, kettle for tea/coffee. TV and hair drier. The hotel bar was well stocked with bottled beers, (only down side no beers on draught) ciders plus a good selection of spirits and wines etc. After a good nights sleep we had the breakfast...., the hotel had a full selection from creaks through to the fillEnglish Breakfast , this was all self service so you could make even more selections. We will be returning to this hotel later this year, and would recommend this hotel to anyone who asks

    3
    « recent stay »

    We stayed here for a celebratory occasion but unfortunately we had a dirty room, poor shower facilities and a just warm breakfast but the staff were lovely and helpful which actually saved the stay. The hotel itself looked lovely but small details let this down. Also too short staffed for a busy week.

  • 3
    « Two night family stay »

    Hotel room was ok. Decor needs updating and perhaps some renovation work. We have a 6yr old and 2yr old. Needles to say that having a room on first floor the stay was not as relaxing as hoped as the window opened fully with no safety devices or locks. We noticed a wet patch on the carpet the first night and thought one of the kids had split a drink. Nope, on morning of checkout we heard dripping from the ceiling. I rang down to reception who didn't seem overly concerned and said they would tell the room above us to turn off the shower. Heating was on full and not being able to open the window for fear of our 2yr old jumping out we were a bit warm all night. The windows are very old and not double glazed but the problem comes when the loudest group of students walk past at midnight screaming etc and then at 4:30-5:00am there is a delivery van outside banging doors and wheeling crates down the street. Breakfast was ok, service a bit slow. Some items missing like teaspoons etc. Staff on reception didn't seem overly concerned about the concerns we voiced so if staying there with children please request a room with safety locks on Windows. Don't stay in room 117.

    4
    « Girlie weekend »

    I think we would agree the hotel does look a little tired but the hotel is clean and the staff very friendly and accommodating. Breakfast unlike some hotels was hot and plentiful and catered for all requirements. A special thank you to Kirsty and Heidi at reception for the lovely welcome, we loved our room! and we hope to see you both next year. Gill, Maggie & Liz

    3
    « Weekend visit to chester »

    We often use this hotel mainly because of the attitude of the staff who endeavour to give first class service. We have noticed over the years that the accommodation and facilities are showing signs of wear and tear. The state of the bathrooms is way below what you would expect from a three star hotel. There is a smell of drainage in many of the bathrooms, toilets are stained and need a deep clean and the heating stays on continuously meaning the Windows have to be left open to bring the rooms to a comfortable temperature. The staff in the hotel give a five star service and should be commended for their dedication, friendliness and willingness to remain customer focused. The hotel and facilities need investment to improve the standards which one would expect from a three star hotel in Chester.

    2
    « Not as grand as it looks »

    The hotel looks lovely from the outside as does the reception area, but get to the rooms and its a different story. Our room was on the second floor overlooking the rear of the property (not a good view). It was a good size but the bed was situated right up one end of the room leaving around six inches between the bed and the wall. The bed was awful to sleep on and can only be compared to a mortuary slab. The pillows were useless and the duvet only just covered the bed. Heavy swagged curtains at the window, but not covering the window! One curtain was longer than the other and if they met in the middle there were big gaps each side. Cleanliness left a lot to be desired. The bathroom was crazily set out. A long room dominated by a big bath which meant you only had a tiles width to walk the length of the room to the sink. This was due to the large heated towel rail sticking out significantly into the room. We booked room only so didn't try the food. Staff - hardly spoke apart from "sign here, your on the second floor, lift is there". On departure I went and handed over the keys and said I was checking out. The receptionist merely took the keys and said thanks. No thanks for staying, I hope you enjoyed your stay or have a safe trip home. He couldn't have cared less, which just about sums up the approach the owners have towards the business.

    5
    « A night at the Museum »

    We stayed here for one night while on a coach tour of the UK and loved it! There was something fascinating to look at in every nook and cranny. Kind of like a history museum! We also heard that there was a ghost or two lurking which added to the drama of the stay. The room was perfectly adequate and we had no issues with noise or heat as some reviews have mentioned. Dinner was lovely and breakfast was the usual. No complaints from us.

    4
    « Lovely »

    Stayed here Sunday and Monday. Lovely room, clean and decent bathroom. Room was small but adequate. Staff friendly and helpful. Breakfast was nice, my only criticism is that it could have been a bit warmer but that's my preference. Hotel is situated directly next to the train station which is good. We parked our car in the pub car park next to the hotel which only cost £11 which u could redeem against food on the last day of your stay which I thought was extremely good. Only ten minutes from town centre. Plenty of shops and pubs. Overall a very enjoyable few days.

    2
    « Glad it was only for one night »

    We stayed here due to the proximity to the train station. It was obviously an older hotel but we figured it would be fine for one night. Our room was on the second floor not facing the street but it was warm enough that we had to have the window open. Maybe it was because it was Friday night but we were disturbed by yelling and someone hitting a sign in the middle of the night. Our bathroom smelled strongly of cigarette smoke and if there was a vent, it didn't work. The location was ideal but I won't stay there again.

    4
    « Great stay! »

    We chose to stay here mainly based on price, location and previous experience of BW hotels. The location is excellent; right next to the train station and only a 5-10min walk to the centre of Chester. Many good pubs/restaurant/bars on the way into town. Hotel room was lovely and seemed recently decorated but the bathroom was dated and in need of upgrade. However it was functional and did the job! We ate breakfast which had a good selection and tasted good. All in all, we'd probably stay again!

    2
    « Faded glory »

    Stayed one night on Saturday 8th October. Never again. Impressive building and reception area however the ensuite room we were allocated was not up to scratch. While it was all clean but old, the ensuite was basically a small cupboard with a toilet and a shower tray with curtain. The wash basin was within the actual bedroom and afforded no privacy whatsoever. The room was extremely hot even though the radiator was not on (?) So we had to have the window open all night and endure the noise of passers by. Breakfast at £10 per person was decent if overpriced but the sight of the chef bringing out more food to the warmers was deep concerning given how dirty his "chefs whites" were along with the tea towel he had tucked into his pants. Overall hotel served it's purpose as somewhere to sleep overnight but disappointingly shabby and wouldn't stay there again or recommend

    3
    « Great location but a little shabby »

    Stopped for one night. The location is great as it is a short walk from the city centre & right by the train station. No parking but not too bad as we parked opposite on the train station car park for £6.50 for 24 hours. The hotel is showing it's age & could really do with a refurbishment. The bed wasn't very comfortable & the room was so hot that we had to have the window open most of the night & this was in October. Only BBC worked on the television which was annoying as England were playing on ITV. The shower was awful. It was set to 5ft & when pushed up it would just fall back down as the head was broken. This made for a hard shower. The poer of it was very poor too. Didn't have a very good nights sleep as we were on the ground floor & everytime somebody moved above us it made a right racket. The toilet constantly dripped all night too which was a kind of Japanese water torture. Maybe we just had a bad room so I would probably recommend this hotel as it was well placed & cheap for visiting this great city.

  • 3
    « Needs work »

    Walk in to check in, man on phone just ignores us. When finally check in at 5pm, keys not available as housekeeping lost them?!?! Room is good, no complaints apart from the shower- crap Bar could do with staff and more lighting.

    4
    « Most Enjoyable »

    Our first trip to The Queen was most enjoyable. The room (1705) was spotlessly clean, good size with a great comfy bed and curtains blacked out room at night - perfect for that good nights sleep. Breakfast was buffet style with a varied menu. The staff were attentive, efficient and friendly. Loved the young musician Sunday morning at breakfast - not to everyones taste I guess but we thought it was different and added to the breakfast experience. The theme of the hotel was great with the history of Chester and the gardens/courtyard were a surprise with the statues etc. All in all will definitely go back.Had a great stay.

    3
    « Give it a good shake up »

    What could be a lovely hotel needs updating. Night staff are grumpy and miserable as if they are disturbed by any requests. I would recommend queens hotel opposite dearer but worth the money. Good location as opposite train station.

    4
    « Pleasant and Convenient Hotel »

    I have stayed at The Queen numerous times due to it being across the street from the Chester train station. I have to commute by rail to a small town where I actually work. Be sure to request the new rooms in the Tower section. They are far more practical than the older rooms. Breakfast is great.

    2
    « One Night in Chester »

    This hotel is showing it's age. Very much in need of sprucing up. There is no food available in the evening and no room service when we asked. Rooms are very compact down a series of corridors and steps Breakfast is good but it did take a while to replace items that ran out. Staff didn't seem to be enjoying their work.Very close to station and a 15 minwalk to the city centre

    3
    « Nothing special »

    Reception area and staff very nice. Twin room was very small and needs updating. One of our bath towels was marked and general room appearance was average. TV and coffee making facility's where ok. Excellent location from the train station, 2min walk.

    3
    « Clean and adequate »

    Stayed for three nights with a large group. Yes, the hotel is old - how many in GB are'nt, but the room on top floor was quiet with a queen sized bed and decent shower and bath. There was no view, to speak of out of the window but we were only there to sleep. However the bedroom and bathroom was one of the cleanest we had stayed in. Staff were very attentive, but the small bar was lacking in such detail as Worcester sauce and proper sized glasses. Don't worry about taking dinner across the road in the Queen's Hotel as it is worth the two minute walk.

    3
    « Needs an update »

    Staff friendly but the hotel is very dated and in desperate need of renovating & updating, especially the rooms as décor & furnishings are old fashioned. Not enough lighting in room. Small bathroom but ok. Room pictures online must have been taken years ago as nowhere near as nice once in the hotel, even my photos make it look better than it actually was but probably due to the poor lighting. Breakfast was ok. Got this on a deal with Groupon for £59 with breakfast but would not want to have paid full price.

    1
    « Be very careful booking this hotel. »

    Be very careful booking this hotel. I booked through what I thought was directly with the hotel online and it said that I would get an email confirmation. I didn't send one so I thought it hadn't gone through so I booked the room again. Then 2 days later the money for 2 rooms was taken out of my bank. I tried to cancel one room but they would not allow it, nor would they let me change the date for one room so we could come back at another time. The hotel wasn't great either. Not very clean and very shabby. Not at all customer orientated. I'd stay in the Premier Inn or Travelodge next time.

    2
    « Awful »

    Very dated hotel with a range of carpets and wallpaper before you even get out of reception, the fact that you get an actual key says it all! Room had three beds leaving very little room to move, window was tiny and looked out on to a brick wall! Curtains hanging off the rail and poor lighting. Bathroom left a very narrow gap for the toilet. Noise from street, including trains, plus running water and creaking floorboards meant a very restless night! Will never stay here again! Oh and no air con!

  • 2
    « Weekend away! »

    Decided to book as it was an offer on a third party website. When checking in we had to go in to ask about car parking as there was no mention anywhere. You can park in the pub next door at £5 all day. Free after 6pm but at 8am you need to be up to go back to the pub to put money back on the car. Pointless. Reception area looks quite nice. And reception staff were nice and friendly. The Room we stayed in was dark and dismal. The window was facing a brick wall so hardly any light was coming in. The beds were uncomfortable The bathroom was filthy. Rust on the Towel holder. The bath was dirty and we had to clean it before we used it. The shower was broken. Didnt use any other facilties but wouldn't recommend it and would never visit here again even if it was free!!

    2
    « Dated hotel with poor facilities »

    The staff at the hotel seemed to be pleasant but it is let down by a dire lack of facilities - no carpark (had to pay for overnight parking at the pub nextdoor), evening restaurant/bar is over the street in another hotel. The hotel do not provide basic toiletries in the rooms which I didn't expect so I couldn't shower in the morning, you would at least expect soap to wash your hands in the basin! The decor of the room was quite dated but the worst bit was that it wasn't clean - the toilet hadn't been flushed since the previous guest(!) and the towels were badly stained.

    3
    « Over night stay »

    Staff very friendly and helpful Hotel clean room basic a little tired in need of a refurb but value for money Parking bit of a hassle pub car park at side of hotel they charge per day this was full so we had to park on the road over night but move by 9 next morning Breakfast extra £10 per person if required

    3
    « Girlie trip »

    Stayed here for 1 night 3 friends for a shopping trip. Very good location near station and shops. Hotel in need of a makeover looks tired, however family room for 3 okay, beds comfortable and slept really well. Staff friendly and helpful.

    1
    « Room stank of stale smoke »

    We stayed in room 1 of the hotel. It was very small and due to the view being of another wall also very dark. The bed was fine but the room absolutely stank of stale cigarette smoke, to the extent others in our party preferred to sit in the corridor than our room. On arrival it was somewhat masked by the air freshener (although you could still smell it) but as this deteriorated the smell became stronger. Unfortunately we didn't return until late at night and so weren't able to report this until the morning when we did let reception know.

    2
    « Won't bother with this again »

    Good central location. Breakfast ok. The room very small with uncomfortable bed and in need of a refurb. Also as we were getting in the lift on leaving we heard 2 staff with a door open in a room chatting and swearing loudly. Not a good impression to give. We won't bother with this again

    3
    « Miserable Receptionist »

    Only here for one night, arrived on Saturday lunchtime to be greeted by a very unhelpful miserable receptionist, which doesn't set the tone very well. its a very old hotel, which is ok, the shower in our room never got hot or had any power, Room 226. Breakfast was good, but overall didn't consider it value for money.

    1
    « Ugggh »

    Grotty, shabby run down, dank and dowdy. Booked through Groupon. The room was tiny. It had a crack in the wall. The curtains were hanging off, the surface of the desk was bubbling up. There were dirty marks on the wall. It looked nothing like the picture on the Groupon deal website. Very disappointing!!! Went to reception and spoke to Nathan who offered us another room.

    3
    « frendly staff »

    lovely breakfast nice and hot. rooms are ok but need refurb.shower was very hard to control and to get at as the shower screen was glued shut for some reason.bed was lumpy so had to sleep in the other one which was fine.room was very hot I had the window open all the time.staff worked very hard but could have had more help.i would go again as it has been taken over and I think things wil lget better

    4
    « Stately old lady embracing the 21st Century! »

    I had not been to the Westminster Hotel since the early 1960's when I went with my parents and sister. In those days you got a sink in your room and the shared bathroom and toilet were down the hall! Luckily those days have gone and you do get ensuite nowadays! I was attending a wedding at Chester Zoo with my sister. My room was on the ground floor and a little dark with a roll of razor wire outside the window....whether it was there to stop me escaping I am not sure! It was very clean however. The staff were courteous and friendly and the breakfasts were very good. It is very convenient for the railway station (only 200 yards away) and it's a very short walk into the city centre. My room was in need of refurbishing as it was a little tired but my sister was on the first floor and her room was freshly redone with a new bathroom and furniture it was very nice indeed. The dining room was very smart and modern as was the lounge.

  • 3
    « Best Western hotel,Chester »

    Stayed for 2 nights sept 2016, the hotel is in a good location for the city centre as it is 200 yards from the station, and a five minute walk to the centre. The hotel is in need of a refurbishment, the rooms are tired , especially the bathroom, we were a party of 8, unfortunately one of the rooms had a toilet that would not flush and a shower that did not work.Friends reported the issues to the reception and they were moved to another room with facilities that worked, Breakfast was not the best that I have ever had, the coffee was probably the worst in the world ,and the cooked items were ok, if you only require a room for a night,maybe this for you. If you are looking for a bit of quality and luxury I would recommend that you look elsewhere.

    4
    « Nice hotel but.... »

    The hotel was a bit if a disappointment and if we had not gone with a friend to Chester on a Groupon deal I would have not stayed. First good points, the staff are fantastic and the public areas and ok and are what you expect from a best Western. Breakfast was good with the deal. Now the bad points Bedroom are very small and the 2cwe had need a total update and rest decoration. All walls looked to like they had been scraped by suitcase and other luggage. The bathroom also needed up dating as the bath was dented and the door had the bottom of it ripped. Would I stay here again, on review No which is a shame as it is in a great location , has great staff but felt let down by the room.

    4
    « What i call a hotel »

    Enjoyed a special offer Saga break here - what a lovely time. Splendid room traditional hotel traditional service. Arrived by train - how convenient. A wonderful city - lots to see and do - and an interesting boat trip up the River Dee - Breakfast was superb - the inclusive meal was very satisfactory - the Kings grill special offer was good value - but we went out the other evening. Whats not to like about an away weekend here. Oh, and the included guided tour (by Tom Jones) was the highlight of the weekend - a great shame that the Duke of Westminster has since died.

    5
    « Historical »

    This hotel has rooms named after members of the Royal ancestors. We were in a corner room which was huge and decorated in heavy burgundy decor which was very 'royal' and very roomy. We had a corner room and because of this the bathroom (huge) was on bit of a slope but this didn't create any issues. The only 'complaint' was that the lift was a little slow and small. Restaurant for dinner and buffet breakfast was excellent. Staff friendly.

    2
    « Budget hotel needs a revamp »

    Rooms very small and dingy, needs a lick of paint very dated and old, mould on ceiling, was ok for one night wouldn't stay again, breakfast was nice good location but don't stay if your wanting something nice, good for budget and ok for one night but defo nicer hotels about

    4
    « Fine for 1 night's stay »

    The entrance, lobby and stairs all looked lovely and staff were fine. The room was hot and in need of some redecoration. The key to get into the room didn't work well, the iron wasn't great. apart from this we had a pleasant stay.

    3
    « Birthday sleep over for my 9 year old daughters »

    Arrived in the hotel too a lovely welcome very polite and left out luggage there as we were too early too check in went back hotel was nice and cosy was in room 208. Family room. Was a nice room but one mega problem the room was Boiling hot the heat in there was terrible my son was in room 217 his room was fine. Was just our room. But the staff were lovely supplied us with Fans. But my god the room was beyond so if u go in the room beware off the heat. The breakfast was ok. Would go there again and stay but beware off the room the hotel is nice. And ideal for a few nights my daughters loved it there x

    5
    « Great Stay! »

    After checking in and getting to the room, we found the room wasn't made up.... So a trip back to reception and explained to the staff the problem, who were very helpful and gave us another key to room. The receptionist duly told us it was a key to an executive suite ?? The room big and the bathroom was huge. The room was a little hot but the bathroom was cooler. The beds were comfortable and I slept really well. There was plenty for breakfast and it was tasty. Yes the hotel looks tired but I think that's due to the dark colours and furniture used. I couldn't fault the staff and hotel other than on the Best Western website it said there was parking only to find there isn't any, other than parking in the local pub (charge) or station car parks. I don't mind paying for parking. I would have liked to have known this up front though. The station is 2 minutes walk and Chester is about 10 minutes walk away. I would stay again

    5
    « Top quality stay »

    Hotel situated just moments from the train station and five minute walk to the City of Chester and its attractions. Staff extremely helpful and professional. Rooms clean and well equipped. Buffet breakfast both full english and continental available with a wide choice. Would highly recommend.

    4
    « Caring staff »

    My husband and I was on a coach trip we was delayed arriving due to traffic it was rush for dinner room was small and clean that's all I can say about it Arrived at dinner room and sat down all the stress we had rushing we enjoyed the company a waitress Danni who assured us made the day better laughing joking with our table was a pleasure to be in her company next night was the same and took time out to ask about our excursion that day breath of fresh air she was sorely missed the next night as it was clear staff not all the same felt in factory belt not even spoken to by stuck up black jacket manners cost nothing trip

  • 3
    « Ok for one night »

    This hotel was ok for one night. Our room & bathroom was very tiny, the bed very hard & the view of walls. The room was clean except for the carpet that was stained & needs some updating, but for one night ok. The staff seemed nice but really didn't have much contact with them as left by 8 am next day. The breakfast was adequate but not very warm considering we were down at 7.30 am, the start of it. The drawback as well is that there is no parking, although you can park in the pub car park next door, £6.50 for 24 hours, so not too bad. The location is good for the centre of Chester.

    1
    « Back in time! »

    We booked this hotel for £59 off groupon which was ok, but am glad I didn't pay any more. The staff was nice but the hotel is really dated and in need of a full refurbishment. I wouldn't stay again!!!

    2
    « Nothing more than Ok »

    We stayed for 1 night in the wonderful city of Chester. We was disappointed to find that there was no parking so it cost us £13 to park for 2 full days in the car park across the road. At both check in and check out the staff were not very friendly or helpful. It is only a walk away from the train station and is very close to the heart of Chester. The room was very spacious with a very comfy king sized bed. The bathroom however was very disappointing and in need of a refurbishment. The shower was extremely disappointing as it was scolding hot and when adjusting to a lower temperature it would cut out! The breakfast was good. Overall I was disappointed with this hotel but the location was excellent.

    4
    « One Nights Rest »

    We stayed here for one night en route to Wales. The room was comfortable and clean. The staff were very helpful and we had a very peaceful nights sleep. It was great to have a bath and not just a shower and we found the location to be ideal for a short stay. We liked this hotel very much!

    3
    « Very Average »

    This hotel is a little jaded and which with the amenities and space available is disappointing. Rooms were clean and bathrooms a good size, but decor definitely needed an upgrade, rooms were also uncomfortably warm with only a small opening wndow. The breakfast was plentiful but fairly average. We did not see the bar open all the time we were there.

    5
    « what are people going on about »

    4 of us went to chester august 2016 we stayed at this hotel and could not believe the reviews this hotel was getting where have these people been staying before they arrived here the ritz? we rang to see if we could drop our bags off in the morning before booking in no problem the staff were very pleasant and obliging the rooms were very clean and well kept we had a twin room all though a bit small it was ok and the bathroom had both bath and a lovely shower the breakfast you could not fault there was any thing you wanted the staff were all very pleasant and helpful and I would have no hesitation in recommending this hotel to any of my friends.Thank you all the staff we really enjoyed our short break and will be back to see you soon. Geoff

    3
    « An interesting experience »

    There is so much ,wonderful history in Chester......so we thought staying in a hotel, with some vintage, would be a good idea. Hey , I am not wanting say too much, but it is due for some serious refurbishment.

    2
    « Tired and expensive »

    This is one of those places that you wonder how it carries on! It's in a 1980s time warp - tired, basic and just feels down at heal. Some of the staff were lovely, others clearly didn't want to be there. The rooms were far from great - uncomfortable beds, battered furniture and bathrooms that are literally from the 80s. This would be OK for 40-50 quid a night but even then I'd take a Premier Inn or Travel Lodge any day.

    2
    « overpriced dirty hotel »

    This is the worst hotel we stayed in thankfully only 1 night, it was a small dark dirty room which needs a complete overall and refurbishment, wind sill was cracked, dated decor, rusty fittings in the bathroom, not worth the rates it charges is that of a middle rate hotel when its defiantly a budget hotel

    3
    « ok hotel »

    close to town centre and the railway station but relatively quiet. room a bit on the small side and lacking in mirrors there was no where in the room to dry hair or put on makeup and the bathroom mirror steamed up. furniture a bit dated. breakfast was ok. would probably stay again.

  • 2
    « Two nights too many »

    Over priced partly due to Chester races. Hotel needs complete refurbishment. Furniture tired and stained . Close to train station and beer garden next door ! Breakfast average, toaster broken on both days and short of staff. If we had not paid in advance we would not have stayed here.

    4
    « Lovely ideally located hotel »

    This hotel is just next to the railway station so perfect if travelling by train. Lovely old building and beautiful public areas with stunning old furniture. Our room was perhaps a little small and only had a shower - but ok for the one night. Very clean and comfortable. Fabulous breakfast - one of the best I have had. Staff very accommodating

    3
    « Adequate, nothing more »

    The hotel itself is well placed just outside Chester city centre. It has a bit of history to it and that is nice as well. Reception people were friendly and helpful and the room was clean. However, the room was so small I had to step into the hallway to change my mind and it was very warm, thus making sleeping uncomfortable. I opened the window but was woken up a few times through the night by the traffic outside. My sleep was not helped by a less than comfy bed. I doubt I will feel the need to go back there soon, but I suppose one could do worse.

    4
    « working in Chester »

    Our room was fine clean and tidy there was a rug which had twisted under the bed but on our way out we told reception and it was fixed on our return .Very helpful reception in a good position for exploring Chester. We were working and ideal for us as reasonable parking next door.

    3
    « Mediocre »

    Access is by a few steps that`s no prob, booking was easy but found that it appears Best Western uses the hotel as a franchise as the hotel states they are independent and asked why didn`t I book through them direct! There was a lift and we were on the second floor room 224. Smallish sash window leading onto back area very little fresh air. The room was ok 6 coat hangars no doors on wardrobe, the room had recently been somewhat modernised beds were hard but linen clean. I set of very small toiletries per room not per person that was a let down. Persistent smell of urine coming up through the plugholes and the flor of bathroom desperately needing disinfecting. The company doesn`t supply sanitary bags. And a very small bin in loo area. The room is very quiet although 5 mins from railway and central for all the buses. The very positive is the breakfast excellent. Good cold stuff cereals,fruit and juices also cold meats , excellent hot as well

    4
    « Better than the reviews make out! »

    Stayed here for one night with my partner whilst visiting Chester. After reading the reviews, I have to say I was very nervous to see what we had booked into! However, the reviews really do paint a much worse picture than it really is! We paid £47.20 with a last minute deal for a double en suite room. The room itself was clean and although a little smaller than some other hotels in the area, it did the job for a one night stay. The bathroom had everything we needed as well. The only minor gripe I have is the room was very hot, even with the window wide open. The reception staff were happy and pleasant. Also, there is parking available next door at the Town Crier pub. It is free after 6pm until 8am,. You can prepay at the pub for the following day for £5 for the whole day, which for Chester is pretty good! The city centre itself is a 10 minute walk, so not far at all and the hotel is location a stone's throw from the train station. If you're visiting for a night or two and just want a base, I would definitely recommend this hotel, especially for such a cheap price!

    2
    « Poor »

    My daughter and I stayed overnight last night,taking advantage of a Groupon deal.This hotel is definitely no more than a 2 star.It desperately needs updating, very dark, depressing decor throughout. Bedroom was spacious,comfy bed,ok bed linen and clean towels but that is where the positives end. Filthy net at bedroom window, dirty waste bins, neither wall light worked, every time we walked round room the wardrobe door rattled LOUDLY! Really dark, dated decor, Cheap furniture. Nasty stain on ceiling(watermark/Smoke?)Poor shower,again very dated bathroom.Breakfast ok, not great. Shame the hotel is like this as it in in good location,ie easy walking distance to city centre and has charm which is overshadowed by outdated look.Had we were in Chester for more than an overnight stay we would have checked out and relocated.

    2
    « Not great »

    Working in a 3* B&B I expected more from this 3* Best Western. Firstly the staff are really nice and friendly and the actual hotel itself i.e. The hallways/bar/reception are really nice to look at however as soon as you walk in your room it all ends! The rooms are dated with old fixtures and fittings especially in the bathroom (which had no window) The toilet didn't flush properly and the room door didn't shut properly at night so had to put chain on! There was music playing LOUD until way past 4am on the Saturday night and a water pipe burst in the middle of the night creating quiet a few loud bangs. The bed was the creakiest bed I have ever slept in and not too comfortable. All in all I wouldn't stay again. Traveled as a family of 4. Not much to do for kids in Chester other than the zoo.

    2
    « Best Western Westminster, more like worst! »

    Well where do I start? I booked this 3 star hotel thinking its near to the railway station, which was useful, and that the price wasn't bad. What a mistake I made by not reading the reviews left by other previous guests on trip advisor. This place is in dire need of a facelift. The decor is truly appalling, dark and depressing in all areas. I can put up with some things in a hotel but dirt is one thing I find truly repulsive, and my room was absolutely filthy (didn't notice it at first) On retiring to my bed at night I plugged my charger in behind the bedside cabinet only to be greeted by dust and dirt that has never seen a hoover or a cloth period!! on further inspection all of the room including the bedding and under the bed was not as you would expect a hotel to be. I reluctantly stayed for two nights, but when they were up, I couldn't wait to leave. I can honestly say that I won't be back at anytime, and I would strongly recommend that other travellers thinking of staying here read the reviews before making that decision. (their not lying)

    2
    « Don't have the breakfast »

    The hotel is basic but adequate , the room was smallish but excellent bathroom and the staff were friendly and helpful . The downside was the buffet breakfast at £10 per head. The hot food was barely warm and the ingredients were of poor quality. We left without eating it.

  • 1
    « The worst by far »

    I was booked in for one night (business trip) as it was close to he railway station. I was given a lower ground floor room - the corridor had a strong damp smell as did the bedroom. There were holes in the wall, the wall behind the bed was black in the corner with damp, the bath had body hair in it (not mine!!) and when I opened the wardrobe the smell was horrendous. There was one small window which had bars on it and to cap it all when I sat on the bed I became really itchy within seconds which leads me to believe that I was sharing it with other living creatures. The hotel person offered me another room but I stated that no persons should be put into the room I had in the first place so no I didn't want one. Needless to say I checked in and out in a very short space of time. In my opinion I suggest you stay well clear of this hotel.

    1
    « We were a group of 42 people . Tour arranged by SOTC Mumbai India. Promised 4 * it is not worth even 3 *. Hotel »

    Room alloted to me was so small. I kept my luggage on the floor. Thereafter no space to walk. Bed was so small that I fell down at night,fortunatelytherewas a suitcase so I was not heart. Never recommend to anything. This review is for Best Western westminster hotel

    3
    « Very average »

    Arrived to find they couldn't find our reservation! Once sorted we were surprised to find the room was better than expected. The TV had a mind of its own though and had two different remote controls that you had to use in the correct order to get a TV channel up, the speakers in the television were damaged so you could barely hear anything but muffled sound. The bed was very large and comfortable, but did creak a bit! Breakfast had a large selection of cereals, bacon, eggs etc, but the couple of lads serving the tea, coffee and toast need to pay attention more. We ordered tea and brown toast, but got coffee and white toast, so asked again for tea and got another coffee. Third time of asking we got tea! We did have a nice time and for the money you do get value.

    3
    « Very dated! You get what you pay for! »

    Having only paid £49 on a groupon deal, which included an alcoholic drink and breakfast for 2 I wasn't expecting a great deal, so wasn't disappointed but I have stayed in better hostels and I would only say this is a 2 star hotel! The standard of room was very poor and dated..... Very uncomfy beds, just 2 singles pushed together , But we paid such a small amount for the stay I really didn't mind! The staff were very pleasant and I feel sorry for them as they probably have to deal with many complaints! If the hotel was refurbished it would be perfect as the location and charm of the old building is great! Such a shame it's in the state it is! We would return on a groupon deal again or if it was brought up to a better standard would happily pay more! Breakfast was ok, nothing special but filled a hole! All in all ok if u pay a small amount, it's a bed for the night!

    5
    « Birthday Bash »

    Just stayed at this hotel for the evening , it was out of this world , lovely friendly staff nothing any trouble, had a leak in bedroom which got sorted out straight away and was offered free breakfast as a jesture of good will , will defamed stay again .

    2
    « Staff excellent hotel poor »

    Traveling with two people with a disability, we were Very surprised to find they have NO disabled accessible rooms and when I rang to check I was told that they didn't advertise that they were accessible. I asked them to make sure my friends were in a room near the lift - guess what! When we arrived they had been allocated a tiny room with no bedside lights and a bulb missing in the central lights, several doors and some distance from the lifts. Hallmark hotels are a large group and I would have expected them to know about the disability discrimination act. Another issue we have was at breakfast. When we went down at 9am there was no milk, no bowls, no plates very little cereal - it looked like a swarm of locusts had been through. We had to ask for everything. They also don't serve dinners other than to coach parties.

    4
    « Overnight stay »

    We were pleasantly surprised when we arrived. Yes, the place could do with sprucing up as rooms looked old and tired but was clean and had everything we needed for an overnight stay. Rooms were reasonable size and bed was comfy. Free wifi and plenty of tea & coffee in rooms. Centrally located and within 2 minutes walk from railway station and 10 minutes from city centre. Staff were really friendly and polite. We had breakfast included which was very nice and lots of choices. Would definitely stay again if looking for another overnight stay and very reasonable for the price we paid (£59 for b&b) which was through one of the offers.

    3
    « nice public areas poor room standards »

    stayed for three nights recently, staff lovely and very accomodating. decor and first glance looked good , rooms however very disappointing. in dire need of refurb and bringing upto date. old 1980's style furniture and bed from hell. two singles joined which made noises on every movement, faux leather headboard squeeked at every turn in bed.warm and cosy though, clean enough. room overlooked adjacent hotel and could do with a blind to add more privacy rather than blacking out the room with dark curtains during the day. on a main road ideally situated for the station but very noisy. breakfast not bad, did not eat evening meals here but do believe the sister hotel served food over the road. did not eat there either but they did amazing cocktails and very efficient staff.

    2
    « Nice staff, poor rooms »

    We stayed overnight with friends, our room was small, very hot and noisy, I.e. Above reception and phone ringing at all hours. The decor and facilities were in need of updating and the room was only clean on the surface I.e. The wardrobe was filthy with dust on top. (Alex Polizzi would have a fit!) Our friends room has a shower that didn't work and broken tiles with sharp edges. Breakfast was very average also. Nice staff left down by a poor hotel that requires major refurbishment.

    2
    « Pretty much as others say, dated. »

    As most other reviews say, our rooms were dated, and not cleaned very well. Cobwebs on the ceiling. 'Double' bed barely bigger than a single. Cramped bathroom. Room was very hot when we arrived (22:00), but window opens up to main road to town station, so not really an option to leave it open. Friendly staff, but overall just not good enough for a big brand hotel chain like Best Western.

  • 3
    « Middle of the road! »

    My two sons and I had a one night stay here staying on the top floor, third floor, in a family room including a double and two singles. The good points include it being very close to the station, perfect for arriving by train, fairly close to the main shopping streets, 10 minute walk, price was reasonable for a fairly spacious family room, £53.10, they store luggage free of charge on departure day, room was ready with fresh clean bedding on our arrival at 2.30, lovely old building with plenty of interesting and historic features. On the negative side for us, on our arrival we were told the lift was broken and being on the top floor this was quite exhausting especially carrying luggage up and down. The higher we walked up each floor, the hotter it became and our bedroom was extremely warm at times. We requested a fan asap however the fan size was far too small for the room. As a result, we had to have windows wide open. With the noise of the fan and outside from the street plus the heat we all sweltered all night and unfortunately had a very poor night sleep tossing and turning. One other negative was the extremely noisy extractor fan in the bathroom. It reminded me of a hovercraft starting its engine and taking off! Even though there are some lovely historical features in the hotel, it is all rather dated and tired.

    5
    « Business trip »

    I stayed at the Queen Hotel for a business conference. The staff greeted me warmly and made sure that I could use the same room for my two night stay (I'd booked one night myself and my business had booked the other). The room was very warm, but we were at the start of a heatwave and there wasn't much that could be done about it. All of the staff were more friendly than anywhere I've ever stayed before; the maintenance man held a door for me and told me to enjoy my day. I ate in the bar on one night and the restaurant on the other, and the food was well-presented in both. The prices are slightly high but it is a city centre location. The courtyard is a quiet oasis in the middle of a city and was lovely to cool down and do some work in. Overall, a lovely period hotel with excellent staff.

    3
    « Could Be Better »

    Firstly, the staff were absolutely brilliant. Polite, helpful and were on hand to arrange discount tickets for the zoo. The hotel is an old building and is very dated. To room was OK, had everything you need for an overnight stay, although it was absolutely roasting. Opened the window but it was directly opposite another building, so no real air flow. Was able to use a fan from reception free of charge which helped. The bathroom was very small. A leprechaun would struggle to get in the bath, it looked as if it had been chopped in half. The shower was fine in regards to temperature but the actual flow was very strange. Powerful and then a trickle. The bar area is very small, but the main issue was having no draught lager/bitter. The actual sitting down area was spacious and clean, but no background music or TV, I was sat waiting for my wife in silence and it felt odd. All in all, the hotel is OK, as someone has alluded to, it is like a maze of small corridors. The staff are superb but overall it could do with updating to make it more appealing.

    3
    « One night at the Hallmark »

    Room very average, poor decor, bath towels very small. Overall I would rate this hotel as a 2 star (no more) however you get what you pay for. The plus side was that the hotel was close to the City Centre and next door to the Railway station, so getting around was not an issue. However, the best part was Chester itself, a truly beautiful City, one of the must go to places in the UK.

    2
    « Handy for town and station »

    Daytime staff were lovely sorting out a problem with one of our bookings quickly and to our satifaction. We were under the impression we'd booked breakfast but had to pay extra on check in. I overheard two other incidences of this during our stay. Can we all be wrong ??? However, the night staff were a different matter. You're a hotel - what is so shocking about someone requesting coffee ? It was 1.30 in the morning, but there were other people in the bar and we would have accepted a simple "no, sorry" rather than the histrionics we were subjected to. Room was clean with good bathroom. Nobody takes your room number at breakfast anyway so i'm not sure how they know who has paid.

    1
    « Big disappointment.. checked out »

    After I booked this hotel I read the reviews on trip advisor and was mortified only wish I'd have done this before I booked as it was non refundable! I contacted the hotel and discussed this and the staff immediately upgraded us to the executive suite so I was happy with that. When we arrived the building looked nice from outside and reception and bar looked okay, we entered out "executive room" and was just speechless. The bathroom was horrible and looked like it needed a good clean, the bedroom was just dirty.. Big stain on the bedside lamp shade the bed just looked old and dipped in the middle, the wardrobe had a sticky Mark and fingerprints all over it and the window nets were either dirty or mouldy at the bottom and there were stains on the carpet (under the radiator it looked as a rat had been at it). Apart from the cleanliness the room was just so dull and horribly decorated needs a good refurb. We didn't even stay the night it was just horrible and so checked out by 6pm and also missed out on the breakfast which we paid for. Would just like to say the staff were really nice and helpful. Bottom line AVOID THIS HOTEL!

    1
    « The brownest hotel room in which I've ever stayed »

    After a lengthy journey through a labyrinth, I entered my room and was immediately overwhelmed by the sense of brown. A brown feature wall, brown curtains, brown bedspread, brown fur cushion ... and a view out the window of a brown brick wall next door. The towel in my bathroom was obviously dirty, with a smear of blood on it. I was offered two drink cards to apologize for this, but I never found the hotel bar. The plumbing was atrocious: for a shower I had the option of scaling hot or freezing cold. I saw reviews raving about the breakfast: it was a typical English breakfast, quite average in my opinion. FYI no carpark

    1
    « How I would imagine a hostel for the homeless »

    I should have realised that this was not going to be a good experience when I was asked to pay in full upon arrival. I duly checked in and went to a twin room accessed through a dark and dingy corridor. When I entered the room I was genuinely shocked. The carpet had stains all over it and there was a nasty mould like smell in the room. The ceiling paper looked like it was about to fall off, the chair seat was stained with i don't know what, and the only power socket in the room was broken, the place quite simply should be condemned. Don't be taken in with the promotional images of their rooms, simply look at mine that were taken on Wednesday evening 13th July. When I complained the staff did book me into their sister hotel the Queen, which proved to have all the style and elegance of a run down YMCA. I am convinced that both of these Hotels only exist because of their location and the fact that they attract poor unsuspecting coach groups, effectively a captive audience. I have shared my views about the sister hotel, The Queen on their review page. Be clear in 2016 these types of dumps should not be trading.

    4
    « Birthday break »

    We opted for the executive room 108 which was like a standard hotel room. Nice bathroom, huge bed and a big tv. Staff were lovely and helpful. The room is an internal room looking over a small courtyard and the bins which prevented any air from getting in to the room even with 2 windows open it was stifling, also the main light didn't work so quite a dark room. Overall my husband and I had a pleasant stay and would return again (exec room only)

    4
    « Ideal for the train »

    We walked into chester and back 3 times from this hotel (on a 1 night visit) which is by the train station. Easy walk and loads of pubs and shops on the way. Really comfy room, the only downside was the lack of staff at breakfast. The one waiter was chatting in the kitchen, there were no top ups of bread for toast, eggs etc. I'd go back though, it was comfy and the shower was great.

  • 1
    « Avoid »

    I booked a client into the westminster for one night 28-29 june. The room booked was a single with shower and bath. Upon his arrival my client was shown to room 310. A. The room is tiny. B. The furniture is rickety and shabby( not chic) looking. C. The bathroom looks dirty, no shower, just a bath ( the water coming out of the tap was blue in colour) the wash basin is in the bedroom. This room is not fit for purpose. When my client complained he was told he could shower in one of the other rooms. After enquiring if he could not simply move into one of the other rooms he was told tthere was water damage problem. He was also offered complimentary breakfast, but breakfast was already included in the booking. It is very obvious, the room allocated to tim got somehow damaged and taken out of action and instead of doing what a decent hotel would do ( find alternative room in a nearby hotel) my client was put into an inferior spare room, mostlikely reserved as emergency staff accomodation. When i spoke to the hotel the next day the charge for the room where immediately refunded. After seeing some pictures sent to me by the client i felt i needed to discuss the issue in more detail with the westminster. My complaints and concerns were just swept aside and the assistant manager Crystal gave the impression that the standard of the room was perfectly acceptable. I am not sure which is worse, letting a room that is not fit for purpose or the attitude of the management. I will post pictures in the week. Avoid avoid avoid

    3
    « Miss »

    Lovely building with lots of character Easy central location with local parking very close to train and buses Lovely welcoming staff Good breakfast English and continental self service Disappointing no evening meals and basic bar Clean bedroom and facilities but decor tired

    4
    « Well placed and comfortable hotel »

    We were pleasntly surprised to find this hotel right opposite the main rail station, and just a five minute walk into Chester centre. The hotel itself was beautifully furnished, with some unusual pieces of furniture. The staff were pleasant, particularly the young man serving in the bar area. The bar itself was comfortable the the bar meal we had was excellent. Breakfast wasn't included in our booking, so we didn't use the main restaurant. Our room was a decent size with a comfortable bed. Considering the position of the hotel we were surprised that there was very little outside noise.

    2
    « Red hat no knickers »

    Very close to the station which is a great plus. Lovely friendly staff and on entering you really feel like it will be special. However the room, although clean with a comfortable bed was tiny. It was hot but the window would only open two inches and there was no air con. The toilet and shower was in a tiny cupboard. The shower tray was chipped and old and the shower itself went hot and cold. The bar was already closed at 11.00pm. Really poor value for money and not competing with the budget chains. Ok for an overnight but that is all.

    5
    « My second stay at BWH Chester Westmeinster »

    Welcoming and extremely helpful staff. Very pleasant facilities. 5 minutes' walk from train station. Just 10-15 minutes' walk from city centre. Just 5 minutes from steps down to canal-side walk that takes you into the centre. I have to go to Chester for 3 nights in September and November and will definitely be arranging to stay at this hotel again.

    3
    « Nice hotel but a few down points »

    Booked in a bit of a hurry and travelled 2 and half hours to get there. Bed was beautifully comfortable! However the room itself smelt really strongly of damp which was unpleasant to relax in. There was a wet damp on the floor in the corner which was sodden so I presume there was a leak and that was the smell. (I wouldn't expect this paying the price I paid for the room) breakfast was average. The worst part of the stay was checkout. There was a couple in front of us who were complaining about a room upgrade and meal. The elder lady at the counter was very unpleasant to them. There was a younger girl behind the counter who had possible made a mistake and was obviously new. The elder lady behind the counter thoroughly embarrassed her and it was uncomfotable to watch. It also made the couple who were complaining uncomfortable, they were told the younger girls wages were going to be docked for the mistake. If this is how staff are treated this hotel by other members of staff I never want to stay here again. It was very embarrassing for all involved in front of a queue of many it should have been discussed in private the way it was done was highly unprofessional. The younger girl (Emma or emily) checked us out. She helped us to purchase tickets for Chester zoo and remained professional and polite despite the embarrassing situation with another member of staff All in all some good points but the bad points outshone the good! I was going to mention the damp on checkout but daren't in worry for been embarrassed in front of a queue of many and I didn't want Emily to take any more flack

    3
    « Not bad!! »

    Mediocre hotel, rooms quite small and bathrooms very small but everything was clean and staff helpful making sure most of our rooms were ready before the races started because we had been told check in was 1500 but our party started arriving from 1200 and rooms were ready, great!! We went on race day and had 9 rooms, no one in our party was overly impressed but we only there for one night, don't think I would want to stay for any length of time due to all the rooms being quite small. Breakfast was good, but the bar area is a bit dingy and dark not very inviting so we went to the pub next door instead which must lose the hotel a lot of revenue as everyone else seemed to do the same it was literally empty which is odd on race day. They also only serve bottles and cans, nothing on draught.

    3
    « A hotel in the beautiful city of Chester »

    I booked this hotel because it was very near the main train station and it was a good choice because the city is also within a walking distance. Positives are that the staff in the hotel are helpful and there is a good wi fi connection throughout the hotel. The decor is pleasant, but it is in need of some refurbishment. In my room, every step I took the floorboards creaked and the same was in the hall so there was a lot of creaking. The weather was rather warm and the room did not have any ventilation systems. It felt like a sauna the whole night.

    2
    « Lovely Staff, Awful Hotel! »

    The good news: This hotel is well located for town centre, trains and buses. The staff are friendly and the cooked breakfasts are really good. However....... The bad news: The room. Tiny, tired and tropical! It was like an oven and we wondered at first if we could get our cases in with us. It overlooked the bins, and we could only open the lower sash of the window with the fire escape right outside, security nil! The only wardrobe was tiny with ill fitting doors. The real horror was the duvet, cover clean but inner badly stained. The bathroom was proportionately tiny and the layout made it even more cramped. It was accessed by a sliding door (No lock!) the mirror light was u/s and the washbasin shelf practically falling off. The shower was 1970's vintage, tap & shower combination which delivered dangerously variable temperature water through a leaking hose, (someone had attempted a repair with Sellotape, it didn't work!). Public rooms: Dismal and ill lit, the Bar was tiny and badly stocked, no Worcester Sauce or corkscrew could be found in the entire hotel. Food: Plain and unimaginative. Leek and potato soup like grey-green mud with scraps of bread floating in it. Salmon well cooked but spoiled with inappropriate sloppy mashed potato. Custard Unbelievably lumpy which summed the whole experience up really.

    2
    « Not great but not as bad as reviewers make out! »

    Stayed for May bank holiday, it wasn't our first choice of accommodation after reading many damning reviews on here - but we were only staying one night and didn't plan on sitting in the hotel all night! The hotel is in an ideal location for a quick getaway, just seconds away from the train station and within five-ten minutes to central Chester shops/bars. Check-in and out were very smooth and the receptionists were friendly, helpful and recommended some lovely places to eat nearby. The hotel itself is a period building so you don't expect modern bright spaces with clean lines etc - but everything seemed clean and in working order. Our room was 107, which was dark and stuffy - but clean and functional none the less. The mattress could probably do with replacing and the room with a fresh coat of paint, also the shower was a bit unpredictable. These are all minor points, but taking into consideration the price you'd be forgiven for expecting a bit more. We didn't eat here so can't comment on breakfast unfortunately!

  • 4
    « Birthday stay »

    Fantastic staff hotel is a bit dated but as everything you need for 3 star hotel. The staff went outta the way to get balloons banners and champagne for my partner (was to a small cost) but nevertheless was thoughtful...rooms are basic and was not are great view but we only wanted room to sleep not to spend our whole day there...excellent location for going out...breakfast was OK basic to say the least but a great price evan if it was through wowcher. Maybe I will return again.

    4
    « Brilliant »

    After reading some bad reviews about this place I was a little unsure about staying here. However when we arrived the staff were absolutely great, the room was spotless and just the right size for two people. The bar downstairs was lovely for a relaxing drink in the evening and the breakfast was delicious, especially the scrambled eggs and sausages! Would definitely stay again.

    2
    « Has seen better days - Old and tired »

    My partner and I stayed at the hotel in June 2016. The hotel was old and tired and has seen better days. We complaint that the toilet did not flush, the bath did not drain properly, the light in the bathroom did not work and the draws in the desk were broken on several occasions and nothing was done to fix them. I mean how hard is it to change a light. Most of the staff were nice. It would have been lovely in the 1880s and whilst it has hits of its former grandeur it is now old and tired.

    2
    « Will not be booking again! »

    I had room 104. The bathroom was dated, the shower was useless - either scalding hot water or freezing cold. The shower head was like a broken hose pipe spraying water in pretty much every direction but on me. The shower rail was very rusty. But by far the worst thing was the floorboards from the room above. Outrageously noisy - the squeaks and creeks could be heard echoing around the room at 5am from the people herding around like elephants above. Also I had three giant Biffa bins right outside my window so the smell wafting in was not pleasant on a 22degC sunny day.

    4
    « great location »

    As the title suggests, the hotel was in a great location. It was just around the corner from the Railway Station and there was a City Link bus that went about every 10 mins. It took us right to the city centre. (and back) There was plenty of parking nearby. Either at the station or the sister hotel over the road. However, we discovered that these were expensive at around £15 per night. We parked at the pub next door (The Town Crier) for £5 per night and if you ate at the pub they would take the £5 off the price of your meal. The hotel its self was a bit dated but you couldn't say shabby as it was well maintained and spotlessly clean. We had a nice room on the first floor. Huge bed with lovely, good quality cotton bedding. It had a bathroom with an over bath shower. A few toiletries. (soap, shampoo and bath gel) Plenty of nice towels. There was also tea, coffee and biscuits provided. We were in room 102 and it was quiet. We never heard a thing either from the hotel or from outside. The breakfast was exceptional for a buffet type. Nothing dried up!. It was all freshly cooked and a great selection. Nice fresh fruit too and tea and coffee freshly made and delivered to your table in a tea/coffee pot. The service was very good and the buffet food was topped up regularly and tables cleared as soon as they were vacated. The reception staff were extremely helpful and told us about the city link bus and gave us maps of the city etc. Sadly, for us, it rained the two days we were there but we have it on our list to go back (hopefully in the sunshine) and we would not hesitate to use this hotel again.

    4
    « two night getaway »

    Had a lovely two night break. Lovely hotel, huge comfortable bed. The staff were friendly and helpful when asked for recommendations for restaurants and bars. The only downside was the lack of parking facilities. We had to park quite a distance down the road. Aside from that, we had a lovely time and would book this hotel again.

    3
    « Very pleasant stay »

    we stayed in room 228 it was a nice room big enough for 2 of us comfy bed lots of storage the staff were friendly would stay here again very convenient for the centre of chester close to the train station bars near the hotel very nice couldn't fault it

    3
    « Old & Tired »

    I stayed on sat the 29/5/16, the room was over the main street so noisy at night , the décor was stained and scruffy, the toilet didn't flush properly, TV didn't work , hand basin took hours to empty and stank , had to use bath taps to wash hand & clean teeth etc. there was no bath mat so showering was treacherous, carpet was dirty, poor Wi-Fi connection, not a place I will be going again anytime soon , .

    4
    « Birthday stay »

    After reading lots of reviews I was a little anxious to say the least. I'd booked this hotel for my partners birthday treat and I've found it to be quite pleasant so far. We are here until Tuesday so I'll review again then too. The family room that we have is clean and big enough for three. We arrived slightly early and the room wasn't ready so we were offered free drinks vouchers for the bar until it was finished (only took 20 minutes). So far so good! :-)

    2
    « Pretty poor :( »

    Stayed in room 2, just a tiny room around 8ftx8ft ish. but the same price as bigger ones. Electric leads didn't look safe and the tv lead just all over the table. Everything looks old and in need of updating. But the bed was comfy though. Rest of hotel looks ok. Before we ventured into town, we went to hand in room key to reception, waited there for 6 mins while the girl was on the phone to someone sorting rotas !! didn't even look up to say she wouldn't be long or anything. The girl on reception on the Sunday morning for check out was lovely though. Sorry to say, but I would never stay here again or at least until they update it. I hate giving bad reviews , but in this case , I had to sorry.

  • 3
    « I don't like facing a brick wall when I look out of my window. »

    We stayed at the Best Western Hallmark Chester Westminster, Chester, for 2 nights so we could attend a family wedding. The rooms where dark, dingy & very warm, possibly due to the fact we where facing a brick wall when we opened the curtains and so sheltered by the wall there was no breeze. The main room area was ok and the bed was very comfortable. The bathroom was clean but very outdated. The toilet was a worry because every time we flushed it we thought the water would come over the side of the bowl!. The breakfast was very good and the staff very pleasant. I would stay here again at a push but would ask for another room if I was unfortunate to be offered the same one again.

    3
    « Dark room »

    Room 304?? dark small window Breakfast not great Full English beans dried out, sausage greasy, no fried eggs, mushrooms watery. Staff pleasant and friendly Would not stay again - shame Chester lovely city good restaurants

    3
    « Not one but TWO Achilles Heels - and that takes some doing!!! »

    Where to start?? Well you get what you pay for and I guess for Chester this was not bad. I picked it as it was near the station (and if you elect to stay here just be aware it is right at the station end of the road, and not down the far end as a post code pointer arrow will give you!!) Staff were all great, we were room only so only really saw the reception team but no issues there for sure. Wi fi was a little flaky but worked OK...ish. Now lets get on the the place itself. We had room 201, which overlooks the rear of the hotel. Sadly it was not great. Setting aside the fact it was tired and the bed mattress was a bit knackered all of which I could live with my main gripe was just how airless and stuffy the room was. It had a sash window which we could open thankfully and equally the en-suite bathroom also had a window that opened but even with those wide open the room was just baking hot all night and yes we turned off the radiators AND left the curtains open to try and let air in. BUT THEN IT GOT WORSE, as next door is a large student accommodation block and hearing them roll in all through the night singing and shouting really rather topped it all off. Now the latter is not really the fault of the hotel but had there been an electric fan in the room we might have been able to close the windows and got some sleep. So, great location, great staff, but would I stay again? No...and all for a fan costing but a few pounds. Shame.

    4
    « Excellent service. »

    The service at this hotel was excellent. The room was clean but definitely dated but fine for a bed for the night. Good location. 10 minutes leisurely walk to centre of town. Very close to the train station. Breakfast was average. Had better but had a lot worse too.

    1
    « best western faulty towers »

    On arrival we were greeted , by a young man who was abrupt and totally indifferent to us [4] guests. After form completion we went to our allocated rooms , ours was dark and dingy the mattress had a large stain on it and the decor [wallpaper ] was peeling off of the walls. We were given another room with a ,cracked sink & mould on the windows tiles cracked in the b/room once again a very tired room , bed badly made & numerous other probs, loo not flushing properly , bolt to lock b/room door emergency access??? Our friends room bath would not empty properly. at breakfast scalding tea poured out of a cracked mug all over the table we were not moved !!! Overall it was a most unpleasant experience the hotel is dark scruffy and quite dirty and the price for this experience was very high , I do not believe that the staff care at all.

    2
    « dirty liken to fawlty towers staff rude »

    put in small supposedly double room very dirty mould on shower curtain bathroom dirty hairs in bed builders outside walk out of bathroom full view of builders staff very unhelpful couldnt be bothered for the price it was very bad breakfast luke warm

    3
    « Ok hotel, great location. »

    Stayed one night over the weekend and location is great for the train station, a couple of nice Indian restaurants and the old harkers arms which is quite a nice place. Hotel looks nice from the outside and check in was smooth. The room was ideal for our stay, staff were friendly and breakfast was basic but Ok. Walls are quite thin as could hear people in the room above though and doors banging at night which was a little annoying but not the hotels fault. So to summarize, hotel was ok but nothing special.

    5
    « Great staff »

    Stayed with friends and wedding party at bank hol weekend, had a great stay. For a small ish hotel in a listed building, the wedding set up looked stunning, we have taken masses of photos to share with other friends and on Facebook. The whole place is quirky, old, unique, I loved it. The staff really made the visit, couldn't have been more accommodating friendly and just lovely. Really enjoyed breakfast and booked to return with my husband for a weekend shopping in Chester. Great visit

    5
    « Just back from a long weekend stay in the Kings quarters »

    WOW! Great place to stay. There was nothing I could fault this hotel on, great service from the moment I walked through the door. Fabulous gentleman on concierge called Iwan, truly helpful, nothing was too much trouble. 'Best western, this man is an asset!'

    3
    « Night away »

    After reading the poor reviews on TripAdvisor I wasn't expecting much. My husband and I stayed for one night on 28 April on a Groupon deal. We arrived a little early and checked in with no hassle. Our room was ready about 30 mins later. We were in room 125 which was on the small side and although it could do with a refurb it had everything we needed and was clean. There wasn't a great deal of choice at breakfast but had the essentials - juices, cereal, full English, toast. The hotel was within walking distance of the Main Street; it doesn't have a car park belonging to the hotel - you can use the pay and display car park next door which belongs to The Town Crier pub and will cost you £10 for two days.

  • 4
    « Week-end visiting relatives »

    Excellent location so close to rail station. Car parking not easy. Bedroom rather small, bathroom cramped, old fashioned shower. Breakfast good but cold plates. Staff helpful and fairly cheerful. If you have a problem, ask and they are very informative and helpful.

    2
    « Burns »

    I wish I'd read the reviews before booking this hotel. The room was small & grubby, the toilet seat was loose & the decor was poor. There was no toilet roll & the toiletries were of short supply. We stayed in room 202 the view was of the fire escape etc. it must of been warm there as pigeons were nesting & woke us up cooing at 5am then the bin me arrive with their truck at 6.30am. On checkout the staff didn't even ask if we had, had a nice stay / wouldn't recommend anyone to stay there.

    1
    « THE PITS »

    We were a party of sixteen ladies celebrating a 40th Birthday. Our triple room was a disgrace. The dust was weeks old, not just days. In desperate need of decorating and updating. We could have put up with that, but the cleanliness was not acceptable by any standards. We asked for the duty manager and were told he was not on duty. We then asked for the head of housekeeping to come to our room, which she did gladly. She absolutely agreed the room was not up to standard and apologised with good grace to us. She also asked the cleaner responsible for our room to accompany her. Which she did. On pulling one of the beds to one side the dust was so tick you could write your name in it. We also found a sock, ladies mascara, a receipt from February and dried food. The chair at the dressing table was also thick with dust and the skirting boards and open cupboards were just as bad. The one saving grace was the bedding was clean. We were told from housekeeping lady to report our concerns to Nathan on the reception desk. We did and boy what a rude unhelpful person. Firstly he told us we had to email Best Weston with our complaints, no apologies' at all from him. He then tried to charge us twice for breakfast which we had paid him cash for not an hour before ( we did not get a receipt from him for the £30. ) We pointed out this error and he tried to tell us we were wrong, then he suddenly remembered this was correct. Now, I don't know if he was embarrassed by this time as quite a few people were behind us in the queue waiting to check out. But he then proceeded to push the chair with force with his foot and bang a draw shut. Not the professional attitude we would expect !!! I personally would be ashamed if I was the GM of the hotel. Pleas get your act together. Hence to say the email has been sent to head office.

    3
    « Oh dear needs s refurbishment »

    Stayed for 1 night the hotel has seen better days. Rooms very tired with grey net curtains, lights not working, showers failing apart. The staff were lovely. We asked to move rooms because we were next to a hen party and this was no problem for them. Breakfast was very tasty, with all the usual food. Hotel well situated with car parking in the pub next door. £5 for 2hrs.

    1
    « Awful!! »

    Booked this place just for one night as going to Chaz and Dave concert around the corner at the Live Rooms on Friday 22 April. We were allocated room 203 which I can honestly say ranks one of the poorest rooms we've ever had. Wallpaper falling off the wall as well as curtains ready to fall off the pole. The smallest bath I've ever seen and how you got into it is still a mystery to me. I complained and we were then given room 219 which was a bigger room with dated furniture overlooking the Main Street. I could go on and on but will finish by saying the place us just awful. Best western should be ashamed of themselves!!

    2
    « Not the best try a different hotel »

    Took my husband for his birthday Stayed in room 10 terrible and outdated.Breakfast not enough tables and had to wait a while to request tea and coffee.Stayed in a few best western hotels and have been happy. This hotel was dissapointing a lot nicer hotels in area a similar price.

    2
    « Dirty room »

    Arrived late unpacked went out didn't take much notice except to see the shower head about 7ft up in the air stuck to the wall my pet hate with a shower when you can't adjust it .came back got ready for bed brushed my teeth finished when I noticed a blk slimy thing hanging off the tap see photos when I had closer look I felt sick to my stomach to think I had just drank water from the tap.went to bed couldn't understand why my bed was lumpy looked under my mattress there was a duvet cover & a throw under it ? I complained said I wanted bottle water which they gave me .seen the manager in the morning she did say how sorry she was & she would speak to housekeeping.

    3
    « Great stay if you have the right room. »

    Arrived here for a stay over the weekend with my girlfriend. Entered the hotel and was greeted instantly by the lad on reception and was given clear instructions how to get to our First room. ( room 112). The corridors are quite dark.. But doesn't affect your stay in any way. When we first entered the room the room was huge with plenty of room as well as the bathroom being fairly new and having two sinks! (Great for couples in the morning) Both rooms were absolutely spotless , however there was an eggy smell in the room but nothing an open window couldn't cure. We went out to the town centre which is no longer than a ten minute walk from this hotel however when getting back to our room we found the smell again... Yet again opening the window. Eventually we began falling asleep after being kept awake by people walking past the room and talking... However at 11:30pm we was woken yet again by a very scary situation. All the doors in the room and windows began banging very heavy as though somebody was physically banging on them, this could be down to the wind and poor glazing of the windows. Immediately I woke my girlfriend, got dressed and went to reception. When we arrived the lady on reception was very apologetic and gave us keys to a new room (307). After making a swift exit with our things from our old room, we arrived in our new room, Which was a lot better smelling. The room was slightly cold and the heating didn't work. But there is a substitute heater in there... Bed is really comfy and hopefully we get a decent night sleep tonight and the rest of the weekEnd. The bar is great, and the rooms are a little outdated especially for the price they are asking.... Probably would return to this hotel but won't be back in a hurry....! Staff and bar are excellent... Just a shame the rooms aren't the same.

    2
    « Not as bad as the reviews but still not great »

    Stayed here for 2 nights to for the Grand National. Obviously they had inflated their prices because £104 per night was very expensive. After reading the reviews I was very worried about what we were going to walk into. However it wasn't quite as bad as I expected, although it wasn't great. The hotel itself is in desperate need to modernisation, there was evidence that they have tried to modernise, although it was very dark and dingy. Our room was very dated and not up to the standard you would expect for over £100 a night. I have stayed at several Hallmark hotels which have been reasonably, this is by far their worst and most expensive. All in all a very disappointing stay.

    2
    « Room 105 »

    Mixed reviews on booking.com but we always try to give benefit of the doubt. Wish I'd of looked on trip advisor first! We booked the Kings room. paid for 2 nights checked in on Monday around 6:30pm. Paid and got our key! Room 105. First floor. Well... Firstly the corridor was so narrow and smelt of damp. Was optimistic till we reached the room and was greeted by a worse smell!! First thought, this looks nothing like the pictures on booking.com and this is definitely not the Kings room! Room was small and cramped! On closer inspection walls filthy looked like they'd been plastered and left! Make up, black marks, dirt everywhere! 2 lights in whole room worked! The bathroom light and the main light 2 lights above bed didn't work and light above mirror didn't work. Sockets on wall not even straight but angled wallpaper peeling around them! Door frame cracked and coming away from wall! Window grotty and top frame wallpaper peeling net on window filthy. Under radiator on skirting boards tons of dust and hairs! Visible for the world to see so clearly not easy to miss! Bed spread big hole in the throw! But still placed on bed! The bed I sat on and immediately felt itchy!! Bathroom I couldn't even bare to look at couldn't believe the size of the bath didn't know you could get half baths!! Went down to complain about the shoddy room! Already another guy complaining about damp and mold in his room! Guy turned round and asked what's wrong with your room and laughed! clearly the receptionist was used to this as she just handed us another key to another room and said see if that's better! Room 108! So we looked and you would not believe it! The room we actually booked and paid for!! Clean, bigger and no marks no peeling wall paper no dust no holes in the sheets!! All lights working!! An actual bath with walking space in bathroom! Tried to find somewhere to complain in their website! Nothing! Why where we given a shoddy room in the first place!! It's absolutely ridiculous the conditions of the room! Why the room is allowed to look the way it did and be eligible for guests!! Just shocked at the compete difference between the 2 rooms!!!

  • 4
    « Good Value Chester Hotel »

    Having tried to book a single room , only a double was available. For a double it was definitely very small and would have been a bit crowded with 2 occupants. However it had some very positive points. It had a very unusual internal balcony and a magnificent window. I suspect this was a protected structure. Breakfast was very good. WIFI was acceptable, better downstairs than in the bedroom. Staff were very friendly and helpful. Overall the hotel definitely needs modernisation but I and my friends were very happy with our stay. Well located , across the road from the railway station

    1
    « Avoid, book somewhere else.... »

    Stayed in room 307 this weekend. Absolutely freezing in there. The situation of no heating in some of the rooms is incredible in this day & age. Must be quite stressful for the staff to send you off to your room knowing full well you will be back soon to say it is freezing. The solution? Put a noisy electric fan heater in your room. Those rooms should not be operational. Or perhaps they have a sweepstake on how long it will take for you to return to reception? The roof still leaks in the room next door (308) as some friends found out. Their radiator did not work either. Was very disappointed as we were looking forward to our stay and £80 is not budget pricing . I thought it more appropriate to initially complain by email but have had no response . Mr Manager please do not post a reply saying " sorry we did not live up to your expectations", basic warmth and shelter has been an expectation since Mary & Joseph looked for a room. You knowingly send people to an unheated room in the North of England when the outside temperature is below freezing. Shame on you.

    1
    « Dirty, Dangerous & Cold »

    Room was dirty, the windows had deep mold all around, electricity plugs unsafe, lead brackets falling off walls could not close window as the handle was broken, unable to sleep because of the cold and noise from the pubs.

    2
    « Dilapidated »

    Room was quite grotty and in bad need of a refurb, as was the rest of the hotel. Dated decor and carpets and the bathroom was very basic and quite dingy. Staff were nice but would definitely not stay here again. Breakfast was awful as well, not worth the money. One of the worst I've ever had.

    5
    « Lovely hotel »

    Just got back from this hotel, 2nd time we have stayed here. Great location, clean, comfortable hotel. It was my sons 8th birthday and just want to thank the staff who made his birthday a really memorable one. They went out there way to reserve a table for us at breakfast with balloons and presents, even brought him a cake with candles and sang Happy Birthday to him. This made his face light up and we were very grateful so thank you. We will be back im sure.

    5
    « Grandsons birthday »

    I booked the hotel for a night in order to go to the zoo the following day which was my grandson's 8th birthday. When booking I informed the hotel it was Oscars birthday. When we went for breakfast they took Oscar to a reserved table with his name on, balloons, a gift of a camera and finally a birthday cake with candles was brought in and everyone sang happy birthday. We knew nothing of this. What a lovely thing to do he was thrilled. Such care and thoughtfulness is praiseworthy indeed. Lovely staff and smashing central hotel. Thank you x

    2
    « room 208 »

    staff pleasant ! The room in an old building was barely adequate there are three beds 2 x single of average quality and the double bed was two singles pushed together with poor mattresses the crevasse in the middle proved a perfect place to lie the tv remote and our phones they never moved throughout the night. the bathroom has a toilet next to the bath to turn on the shower you must climb into the bath approach the shower turn it on then swiftly move away until the water warms up as you cannot reach the controls outside the bath as the toilet pan is blocking side access. To use the toilet which has only 3 inches to either side so your shoulder are squashed against the wall you have to adjust your clothing reverse in do what you have to then if you want to use the toilet tissue you have to move out turn around as the tissue is above the toilet so unable to reached from a seated position. the room next to ours had a couple rowing until 2 am the hotel had no control over that. breakfast if you like low quality orange juice burnt tomatoes yes burnt black congealed scrambled egg and beans that have dried up had water added stirred until they breakdown into a mush and then brought back out the milk that runs out and staff did not notice chipped cups then this is the place to eat. Overall the staff are fine the bar is unwelcoming breakfast is really poor it overpriced for what they offer.

    4
    « Wouldn't hesitate to stay again. »

    2 night stay at Easter. Very spacious room (109), at the front of the hotel. Not the height of fashion and maybe could do with redecoration now but nevertheless, quality wooden furniture, massive comfy bed, power shower over bath and lovely big bay window. Can hear some road noise as very near the railway station but wouldn't put me off staying again. Breakfast was plentiful, cereals, fruit, toast, yoghurt, croissants, decent coffee and full cooked breakfast (self service). All staff we encountered were polite and professional. The hotel itself is very oldy worldy with period features but mixed with modern bar area etc. There is evidence of improvements to its upkeep but it would be impossible to do everything in one go. Approx 15 min walk to town centre. We really enjoyed our stay and look forward to staying again sometime ??

    4
    « Excellent service hotel needing little ltc »

    Stayed over the bank holiday weekend. Hotel is just across from the train station excellent location to walk into town and there is some great craft pubs close by. The first night we stayed there was an issue with wet bedding but that soon got changed, the following day we changed rooms due the roof letting water in. The staff were very apologetic and gave us a bottle of Prosecco and more free drinks which was very kind, they didn't need to do this as they changed our room right away. Overall the hotel is of good standard and the staff are very helpful and delt with the situation quickly and professionally. Highly recommend and if we come to Chester again we will be staying here.

    1
    « Hotel run down, don't bother. »

    Stayed at hotel on the hotel on the 7th of March for 3 nights, only lasted one night.We had 6 rooms and all the rooms had problems. On arrival very dark in reception but friendly staff. My room was very run down, all the furniture was damaged the bathroom was so small, the toilet was not screwed down and it was so dark. The mattress had springs sticking out, and the wallpaper was peeling off. And to top it all there was no heating it was freezing there was a lot of people complaining. I was told by the staff they are refurbishing in June , it needs it. The breakfast was also very poor. On a good note the evening meal was excellent no faults there. My opinion don't bother.

  • 3
    « 21st March »

    Booked for a 2 night stay but unfortunately checked out a day early as very noisy during the night, creaky floor boards from floor above and lots of doors banging into early hours, also room was at front of hotel so continual noise from traffic! Hence my 16 month old daughter disturbed lots! If you are a light sleeper take ear plugs..... However room comfortable, staff friendly and helpful. We were offered if available a different room but as most of the noise was internal didn't feel happy to stay.

    5
    « Our lovely stay »

    After reading bad reviews about this hotel we didnt know what to expect. The reception staff were helpful and friendly, the hotel was quite grand and the room was lovely. Service from the bar staff to the catering staff was second to none and we will be back to stay at the hotel. The hotel was very close to the railway station, bar and restaurants.

    4
    « Weekend away »

    My partner and I stayed here for one night on the 12 March. The location was perfect just over the road from the railway station and a 10 min walk into the city centre. Our room was lovely very clean and spacious, we had a bath with a over bath shower. The only problem we had the room was too hot, I looked for a thermostat to turn it down but there wasn't one. The bed was big and comfy we were unable to sleep due to the heat (windows were open). When we checked out I mention this and was told I should have reported it and they would have sent someone to switch the radiator off with a spanner. If they had just put a notice in the room to tell us this. Apart from that I have no other complaint and would stop here again.

    4
    « Review of Westminster hotel, Chester »

    Overall the staff are excellent and make the stay what it is while you are there My room couldn't get WiFi but it wasn't the end of the world There were a couple of lights that didn't work, but again didn't worry Breakfast and bar is really good - Food was cooked well and is a great location as close to station and town is a 5 min walk

    4
    « Well placed, Friendly Hotel »

    We stayed with friends for 2 nights at the Westminster and thoroughly enjoyed our break. The hotel is well placed to walk into central Chester. Our room was roomy, comfortable and clean. All the staff were lovely and very helpful and nothing seemed too much trouble. The breakfast was buffet style and plentiful. Less than 5 minutes away is the train station, making an easy trip into Liverpool, and very inexpensive.

    3
    « Poor bed »

    I stayed at this hotel for 2 nights on 11th March. On arival hotel looked lovely and clean and good service the downside was . Our room was situated on the second floor it was so hot even with window open that we felt ill and my partner was sick from the heat altho there was no heating on, our room was right next to the silver heating pipes so all we could here was the loud generator going. And the bed was rock hard I couldn't get to sleep on it and when I did I was waking up with red marks from where the hard matress had dug into me and the pillows where that soft and flat you might as well of not had any on the bed. It's a nice hotel but really needs some updated work doing to it

    4
    « Ideal for a budget getaway. »

    Stayed here for two nights for my graduation from the University. The room was comfortable and we had everything we needed within it. It was right next to the train station and city centre so that was ideal for our break. The only downside was finding it, as the post code takes you to the upper market hotel rather than this one, so you spend the best part of an hour trying to explain your situation to staff.

    3
    « Friendly hotel »

    This was a Christmas present from groupon which my partners parents brought us and to be honest after seeing the reviews on here we were a bit apprehensive about going. Upon arrival the staff were very pleasant and free drinks made the welcome that bit nicer. The overall look of the hotel is a bit outdated but it was clean and spacious. We had an executive room which was very welcoming although the bathroom did smell slightly and the flush took a few goes to get it to work. The location is ideal, right by the train station, the pub next door lets you park for £5 and it's close to plenty of restaurants and bars which we did visit as they were within walking distance. This hotel was nice overall and it was a very pleasant stay.

    2
    « The 1-nighter »

    We came on the Groupon deal which was good. After realising we booked the wrong evening to check in, the staff were very accomodating in moving the date and getting us a room. The bed was a twinned bed but very comfortable. The room was 1 star. It smelled dingy and the floor was always creaking. One of the lights were out, the curtains were not fitted right. The bathroom was okay. It was clean and the towels were good. Awkward to get into the bath for a shower. Fittings were rusty. On the plus side, the cooked breakfast was good. Avoid the scrambled eggs as they were not edible. The baked beans are okay. If you need to park, the car park is owned and run by the pub next door and cost £5 for all-day parking. That is amazing. I could not stay more than 1 night here. In the morning apparently we were staying in the "extension" part of the building which you would think would have a more solid construction but no. I personally was expecting a Best Western Hotel to be better that this but with a Groupon deal, it shows. This hotel needs a complete revamp for even to contend with some of the other Best Westerns in the area. I know its next to the train station, and although we came by car, if I was a passenger off a long distance train, I would want a better environment. It needs to be better. I would have given this hotel a rating of 1 if it wasn't for the staff effort. It cannot be a 3 in its current state.

    2
    « Great staff, tired hotel. Wouldn't send my wife. »

    Reception staff were lovely & helpful. I stayed in Room 207, which looked tired & if I moved on either of the single beds they made noises, though I confess probably not as much as me when snoring away! The bar looked quite soulless & uninspiring & i considered dinner, but it was empty & a friend had suggested the Old Harkers by the canal, which I very much enjoyed the atmosphere there. I returned at 21:30 the bar was still empty so I returned to my creaky bed. I slept well & next morning had a shower. The bathroom had mixed floor tiles & grout was missing or broken between tiles. The bath panel was damaged on upper edge & wall tiles missing next to the mirror light. The cold tap seating on the basin weeped when open & the basin was cracked. The room was tired, but shower nice. Bedroom also uninspurational; though wifi, TV & kettle were fine. Breakfast was as much as you wanted, with continental & cooked buffet selection. The muesli tasted fine but looked a bit old as the fruit had stuck to each other in clusters suggesting it had been stored a while. It was however pleasant enough. The study at the front of the hotel was lovely. I wouldn't ask my wife to stay in a bedroom like that. It was out of the 60s or 70s. I booked only a single & it wasn't a double so perhaps not their best. I would return by myself on business as it is great for Contractors.

  • 1
    « Business stay »

    Terrible dirty hotel as you can see in the pictures. Not bad in the main areas but the bedrooms hide all sort of scary creatures! I won't be coming back. However the city is okay. A little like york in fact....

    4
    « Excellent hotel - except for the terrible breakfast »

    I really liked my stay at this hotel. It is very charming and almost feels like each room would be unique - which is very refreshing. The staff at reception and in general were very helpful and friendly. They actively engaged in a conversation which was beyond the superficial. The room itself was large and lovely. If there were ever a reason that I would NOT return to the hotel, it would be because of the terrible breakfast I was served.

    3
    « Couples weekend »

    We stayed last saturday night with groupon was shocked to find when checked in had another £20 to pay as was Saturday said was in t&cs but didnt see it so youve been warned! Did get a free drink! The room was nice but needs bigger radiater as not warm enough so opened bathroom door to let heat in. The hairdryer was condemed urghh! The bathroom was clean with shampoo etc. But the toilet was soo close to the bath my husband had to put one leg in the bath as was so cramped that end shower nice the room was classed as an executive room too I think not with bathroom! Tea/coffee in room. Not worth £130 full price we paid 90. Was room 109. The english breakfast was nice, plenty was self serve with nice staff and helpful.

    5
    « Great for meetings »

    Use this hotel for meetings in their function rooms. They are great size for about 8 to 10 people. Everything you need is available, and you can hire it for a full day for a decent price. Cordials and sparkling/still water with sweets are provided in the middle of the table, which is a nice touch. Would recommend!

    2
    « 50th birthday »

    Not the best of hotel we've stayed in looks impressive when you walk in but the rooms are very tired and dated could do with a refurb staff not very welcoming wouldn't stay there again there were 30 disgruntled people its a good job it was only one night

    5
    « 2 day break »

    Had a lovely 2 day stay here. Hotel has nice decor and the staff where very pleasant and went out of their way to help. Cassie on reception even offered to help carry our luggage to the room. Breakfast was good with the staff asking if there was anything they could get us.

    4
    « A very enjoyable break away »

    After reading some of the reviews on here I was a little worried about having already booked this hotel via Groupon. We need not have been concerned. The welcome from reception staff was warm and friendly and continued to be so throughout our 2 night stay. This was also the case with all the staff we encountered (bar, breakfast, housekeeping). They were all - without exception - very helpful. Some floorboards do creak but this is an old, listed building so to expect anything else is just silly. There is a 24 hour reception so if there is any problem then it makes sense for guests to report it at the time and give the hotel a chance to put things right before whinging on here. Yes, the rooms are a little tired but I understand a refurb is on the cards for June 2016. Admittedly, our deal included an executive room so I can't comment on the standard offerings elsewhere in the hotel. It had a very comfortable king size bed with immaculate bedding. The wardrobe was on the small side but as we were only there for 2 nights this was not an issue particularly as there was sufficient drawer space. The large bathroom had a very welcome heated towel rail, clean and good quality towels plus basic complimentary toiletries. Tea/coffee/sugar/biscuits were also provided along with the standard UHT milk. The breakfast (also included in the deal) was good with a generous selection of decent quality fayre. My only slight criticism would be that the plates are cold (maybe they are concerned about being sued?). We still enjoyed what was on offer. The staff were smiling and attentive (eg) we mentioned the orange juice was all but empty and this was put right within seconds. Another unexpected bonus was the free drinks vouchers also included in our deal (1 each per person, per day). It was lovely to return at night to a comfy lounge and have a nightcap before retiring to bed. We parked at the pub next door but we did have to wait a while for someone to leave. The cost from 1pm Tues to noon on Thurs was £13 - I think we could have stayed on a little longer but we needed to be away. The train station is just a two minute walk away for anyone not wishing to drive. We would definitely stay here again. Apologies for the rather lengthy review but I wanted to detail our personal experience as fully as possible to be fair to both the hotel and any prospective guests. ??

    5
    « Christmas present »

    Just opposite the train station and close to centre of town, perfect location. Used the private car park in between the hotel and the pub next door £5 all day and night very good. The room was lovely, warm and a big bathroom. Breakfast was excellent plenty of variety and was constantly been refreshed. The staff were very friendly and pleasant so we stopped an extra night and had the same room very accommodating.

    3
    « In need of an update »

    Not the first time I've stayed here and unfortunately it is still in need Of a refurb. We stayed in room 300 and something which is right in the eves. Very cramped room, tiny window and the oddest bathroom ever. Decor is very dated and a bit grubby. Great location but that's it unfortunately. Didn't take advantage of restaurant so don't know what good is like. But of a tip if parking your car. Pub car park right next door to hotel is only £5 for 24hrs as opposed to £10/15 hotel charges.

    4
    « Great location in Chester. Next to the station and near the Shops, Bars and Restaurants »

    My partner and I stayed for one night. We loved the hotel, it had a traditional feel to it. Loved the staircase in the Reception area. We had booked a Groupon deal and we were very pleased with the Executive room we had. Staff were very friendly and knowledgeable about the area. We were late into breakfast, however the Kitchen Staff were great and made sure that we were still able to get a cooked breakfast. Many a hotel would have just said that we were too late. We would definitely recommend this hotel and look forward to returning in the future.

  • 3
    « Noisy guests, creaking floorboards »

    I have just spent four nights during the week in this hotel as part of a business booking whilst working in Chester. My room was ok, the decor slightly dated and the bathroom was something out of the early 1980s! However whilst it was a bit tired, it was clean and functional. The flatscreen TV was good and the tea and coffee making facilities were generous (good biscuits also). The free Wifi was excellent compared to a lot of other places. There is no gym as this is only a small hotel, however I was able to use the fitness suite in the sister hotel "The Queen" opposite. I must say that this appears to be a much nicer hotel! The breakfast was good for a three star hotel, good choice of continental and full English. Some fruit to go would have been welcomed such as a few apples, bananas etc. The evening meal was nice, with a good selection on the menu, although we did venture out most nights for more variety. The staff were polite and friendly. The main thing that lets the hotel down (apart from needing some renovation) was the creaky floorboards and noisy guests. I was in room 116 which was just off the staircase and I could hear very loud footsteps above me most of the time. I'm unsure where there this formed part of the landing or if it was the room directly above me. However, it sounded like an elephant was above me and was going to come crashing down! Another issue was noisy guests in the room next door and people stopping on the landing outside my room chatting very loudly, singing and cackling away. This was only about 10/11pm, however when you have work the next day you wan to try and get a good nights sleep. The bed was a little hard and the pillows even harder! Overall, not a bad stay for the price but I would bring some earplugs if you intend to sleep or if you are a light sleeper.

    1
    « very dissapointing stay! »

    check in was fine although we came with friends and they had moved them across the road into the queens hotel, which was a bit frustrating. however when getting to the room we discovered that we had been put in a twin room even though we had requested a double, upon speaking to the staff at reception who told us that they dont have any double rooms avaible and this seems to contrdict the comments as we seen a few rooms that had double beds in on the same floor as we were staying on, upon returning to our room it seems they had just pushed the two single beds together as there was a huge gap inbetween them, overall the rooms were a bit outdated and the beds not very comfortable, the breakfast wasnt much either but the staff were friendly, we will not be staying here again though!

    4
    « Best Western Chester »

    Great location and friendly staff. Considering the location, right next to the station, the £75 for a twin bed room was quite reasonable. It was clean and tidy and if the rooms were a touch small and the beds a tad hard - hey- what do you expect for £75?

    2
    « Great staff shame about rest »

    Booked two night stay I wished I had looked at reviews first so let that be a lesson to every one Room 230 was my first room small room not nice at all cobwebs hanging off ceiling . Electric cable hanging off wall near kettle . Wall paper over sink looks like some one took a Stanley knife to it . Cupboard needs reprinting wallpaper hanging off wall . I've seen better nostalgia rooms than this Moved to room 127 Again not much better shower head pipe put together with insulation tape bath panel needs replacing stains on bedding . Wall paper coming off wall at seams Breakfast Well I had paid ten pounds for each day on the standard off the rooms I ask for my money back . And I will eat out on way to my course Well best western very disappointed for a well known chain Very run down rooms need up dating and soon

    4
    « Weekend Break »

    Stayed at the Westminster at the weekend booked through the Groupon deal. We were happy with the 10 minute walk into the centre of Chester and found the location spot on. Arrived Friday afternoon and were checked in efficiently by the Reception staff. Tickets for the free drinks were given as well as information on breakfast times. We were given the key to room 307 which is an executive double on the top floor. When we opened the door the room was a little chilly but after 10 minutes of having the heater on that was provided we were toasty warm. Room was clean and had the necessities of a kettle and hairdryer. Large ensuite with shower over bath which were clean and a heated towel rail. We went for breakfast on both days and can't believe the choice available. There was a great assortment of hot and cold items and the hot items were replenished regularly by the chef who came out every 10 minutes or so with fresh hot items so nothing was ever empty. The hotel is an old building and despite some other reviews we were very happy with the price and would stay again without hesitation at the full price. Some of the floorboard along the corridor creek but what do you expect with a character building and I would sooner have that than some new hotel with no personality! Parking at the pub next door is £5.00 from 8am until 6pm and free after that. However if you buy a meal there you can have the £5.00 taken off your bill. Parking restrictions around the hotel are until 6pm Saturday so if you time it right you can move your car to the road outside or around the corner at 6pm Saturday and not have to pay for the Sunday as parking isn't restricted again until 8am Monday morning.

    3
    « Disappointed »

    Arrived at the hotel , which does look very nice downstairs , staff at reception very polite and helpful. However when we saw our room we were disappointed . Room very small and not very clean , there was black mold on the bathroom window , the room looked very tired and needs some TLC . The bathroom window , which is overlooked by other rooms , had no blind or curtains , so taking a shower with the light on , is not a good thing . The glass was frosted , but no privacy . We know the hotel is 3 star , but blinds or curtains in a bathroom are a must . At night when wanting a drink from the bar , we had to go looking for staff to serve us . Did not eat at the hotel , they wanted £10.00 each for breakfast . Would not stay here again .

    2
    « Nice start...all downhill from there »

    Booked in Saturday, reception average. Room 2 is awful. It's like they ran out of rooms and stick me in a cupboard. Carpet awful, chipboard furniture, sink cracked, dark and dreary. However, bed comfy, sheets clean, priced cheaply. Tried to have a rest before going out but guys having loud discussion few doors down. Lounge playing music bar showing footy...at the same time! Annoying. Lounge was cold. Restaurant was nice. After evening out returned for a late drink, bar was closed, told I could order a drink but would have to have it in my room. Tried to order from 24 hour sandwich menu, apparently the contractors had eaten it all. Retired to bed, woken before 6am by blokes thumping down the stairs straight outside the room, repeatedly. For over 30 mins. So tired fell asleep and missed breakfast. When I handed in my key I wasn't as,ed how my stay was, the guy on reception had a cold and was coughing all over the place. In front of guests. As I sat to check my phone guy on reception shouted over that I just had a meal to pay for. It wasn't mine, so he said no problem I'll just take it off, no apology, no customer service...terrible. My first, and last stay at this place.

    4
    « Good Value City Centre Hotel »

    Stayed here during December 2015, We found the hotel staff very helpful and welcoming. The room was a reasonable standard although bathroom curtains were only net curtains but otherwise good. The bar area was again a good standard with comfortable quiet areas. We had our evening meal elsewhere but breakfast was very good. The hotel could do with some updating but overall good standard. Parking in the area is sometimes difficult however there is overnight parking on the pub car park next door for £5 which was safe and convenient but get there early.

    2
    « Poor showing from a global brand »

    Booked this over holiday inn Ellesmere Port. Low price, so I should not have been surprised by felt BW meant it would offer basics. Room smelt if sewage, but they changed room when we complained. They gave us Exec room. This smelt better but was so tired - creaking floors, rusty radiator, basin that took 5 mins to drain and a toilet that did not flush properly. Heaven knows how poor a standard room would be. Reception were good to change room but were uninterested. Breakfast was good. BW should sell this place for residential development or spend big in doing it up. I would not stay here again.

    3
    « Weekend away »

    We spent Friday and Saturday here on a deal. We enjoyed our stay but this hotel could offer so much more, the bar area was cold and dark with a TV showing darts & no music, we asked the bar man to put some back ground music on. The rooms were OK clean and comfy, it's in a great position right opposite the train station. The staff are friendly, but I think this hotel does need to be refurbished.

  • 4
    « Very nice one night stay »

    My husband and I stayed here for one night, as an after Christmas break. Having read some very negative reviews, I was very pleasantly surprised. The staff were very welcoming. Our executive room was spacious and clean and the bathroom was great. Immaculate. Hot towel rail, supplied toiletries and constant hot water. Parking was available at the next door pub for a reasonable fee. Breakfast was plentiful and again, staff so friendly. The hotel is ideal for a visit to Chester, moments from the station and a short walk into the centre of town. A very enjoyable short stay. We ate at The Old Harkers Arms in the evening,a few minutes from the hotel, which was excellent.

    4
    « Overnighter in Chester »

    Read some less than positive reviews but have to say that our stay was a very pleasant one, staff were welcoming and helpful, fast check in, decent rooms, clean and well appointed, had dinner in the restaurant and at around £10 per head it was very good value, even able to order in advance and just show up for it to be served, breakfast was very good. Located next to station, hotel about half a mile from the main city attractions but station taxi rank made getting in and out of shops etc. a doddle; and so all in all it was good value stay.

    5
    « Best Western Westminster Hotel, Chester, ENGLAND »

    An excellent place to stay in the city with good service, a lovely atmosphere and heaps of old world charm. It is located very close to the city centre so it is easy to walk into town from here. Car parking can be a concern but we used the pay and display pub car park located right next to the hotel and that worked very well.

    4
    « Lovely stay »

    For all the negative reviews about this hotel, expectations must be really high. We are not sure what people want or expect from a hotel, we found this place fine maybe a bit old fashioned, but certainly not in need of renovation! In fact the hotel has character. The staff were lovely, the breakfast was perfect, the room was good with a massive comfortable bed we did not want to get out off, we plan to stay here again.

    4
    « Short break »

    Had a three day break at the Westminster, as a member of Best Western we were upgraded to an executive room, which was excellent with large double bed and plenty of space. The Westminster is perfect for travelling around as its across the road to the railway station, for Liverpool or Manchester. A short walk or taxi ride to the City center with its great old buildings and many shops. Just up the road is an excellent Indian restaurant, The Barton Rouge and a great pub/restaurant Harkers Bar.

    4
    « Great last minute room »

    Across the road from the train station. Nice reception & staff. the room was large & the bathroom was great. Lots of biscuits with the in-room tea/coffee. Yeah! Staff were good enough to let me borrow their umbrella as it was chucking it down. Recommend

    3
    « Best Western Westminster Chester »

    Hotel reception area and bar/dining rooms very nice. Stayed in an Executive Room. It was ok but really needed a good clean. Windows dirty, carpet not cleaned and bathroom a little dirty. Only there for one night and for the price could not really complain.

    1
    « The Pits »

    Earlier this year my wife and I had the misfortune of staying here.on a coaching holiday. The first room we were given was best described as a dungeon being below road level and looking out over a yard about 3 metres square with high walls all around. Having complained, the second room was identical, albeit now above road level. Having opened the only window in the room we then couldn't close it as it had dropped. Even though we reported it, it was never rectified. The bed light switches were crossed over such that my switch operated my wife's bedside light and vice-versa. Some friends in a double room had a cracked wash basin and, additionally, one of them would need to climb over the bed to get to the bathroom. One morning, my wife having asked for some cheese from the now depleted breakfast cheese board was given a plate containing cheese, celery and pickle. The plate was cold, as was the food, and was obviously a left over plate from the previous evening's dessert menu and had been in the fridge, uncovered, all night. My wife queried it and was told it had been freshly prepared (laughable). Why pickle and celery when they should have restocked the cheese board? The staff were really nice and helpful, the public rooms were nice but the bedrooms, well, let's just say, we won't be staying there again if we're in lovely Chester.

    3
    « Well suited for coach parties »

    Not up to modern standards. Staff were lovely, the parts of the hotel I visited were clean. The lounge area looks as tho it's been updated quite recently in a modern style that doesn't work with the rest of the public areas. The reception and other public rooms had a nice feel with lots of comfy chairs and tasteful richly coloured decor. The rooms however were a big let down, my bathroom was surely from the 50's with it's pale yellow/orange coloured suit, and I haven't seen that much cheap pine furniture for a long time. When I stayed there were a number of coach parties arriving and leaving, they were well catered for and we ate our meals around them in the evening. Unfortunately my room was at the front of the hotel and I was woken in the morning by the coaches waiting and loading up. I did however sleep well and breakfast was good.

    3
    « Great location, but in need of renovation »

    This hotel is within viewing distance of the train station and a comfortable walk to the city. Nice old building, and beautiful communal areas, but the room was small and it had the odour of smokers using the room in the past. We stayed on the run up to christmas week, and so expected to pay extra, but in no way did we get what we paid for. There were scuff marks on the wall, stained carpet and the bath was damaged, with what looked like a rushed repair made on it. The bed reminded me of the episode of "Father Ted" when his matress was replaced with house bricks, it was so uncomfortable i could barely walk the next day. If this was not bad enough, there was a party downstairs, and we could hear every song and noise from downstairs. It was so loud it seemed they were in the room with us. The floor vibrated in our room and bathroom, and it went on until after 11.30pm when we gave up and stuffed toilet paper in our ears to try and block out some of the noise. I tried to call reception to ask what time it would end, but the in room phone was broken. I would not stay here again, and i'm sure other hotels would be more comfortable and better value. Go elsewhere!

  • 2
    « Miserable »

    Firstly, let me say I'm entirely on board with the 'get what you pay for' concept but this is truly an awful hotel. Actually, that might be a little unfair. The staff were pleasant enough and the reception was fine but the room I had the misfortune to stay in was thoroughly horrid, and, let's face it, the room is the only thing I was there for. Black mould round the bath and horrible, tatty furniture in a tiny box of a room. Anyway, cheap it might be but I'd urge anyone considering staying here to avoid it like the plague.

    1
    « Not what I expected. »

    OMG, this was certainly not what we expected in Chester and compared to its sister hotel across the road they should either renovate or knock it down.. On arrival I was told my card had not been charged so they charged me again, on checking my bank I find they have charged me twice, the rooms are so run down and shabby it's hard to see what is dirt and what is part of the hotel, when we were there builders were working on something behind the hotel and the buses left engines running in the front from 6am in the morning so a good nights sleep was not on the cards. On leaving the hotel in the morning you have to make you way past groups of hotel guests on the steps outside in their pyjamas drinking tea and smoking cigarettes. Whilst this may suit some it is not for me, there was nothing I liked about this hotel and would not book to stay here again.

    5
    « Cosy hotel »

    We only stayed for the one night but it was excellent, it was cold outside but definitely not inside, the room was big with big comfy beds & plenty of room to move around. The staff were polite & quick to help. Lovely intricate passage ways & halls. Very close to the rail station which is a big plus.

    3
    « Not good »

    We were given our room key staff were lovely. Then we opened the door dated, tea stains down the wall mirrors sprayed but only a small circle cleaned. Went down to change rooms all I got was oh sorry. We are fully booked. The staff were very good but hotel protocol was dire. Coming back soon NO. Why not move us to premier across the road I was willing to pay .........

    5
    « Excellent staff »

    The hotel is dated but it is spotless the people working here are super friendly and a real credit to the hotel nothing was too much trouble the receptionist,bar staff breakfast staff everyone we came into contact with you could tell they enjoyed there job ( very rare indeed ) highly recommend this hotel it should be a lot higher in the chester hotel rankings.......

    3
    « Good for a short break. »

    I stayed here one night for a Christmas party at the hotel. It's true that the rooms could do with updating, but this isn't a massive issue, the rooms were clean, the beds were comfortable and everything worked which is what really matters. Very good location, close to all the shops/restaurants in Chester and not 5-10 mins from the motorway Most staff were extremely attentive and willing to help, both at reception and during breakfast/dinner service (Most as one woman had been quite rude to us when we asked about a mix up with our table, not sure of her name and eventually it was sorted so not really a problem) Had a great time being hosted by the hotel and apart from the few hiccups with our table and payment, would return again.

    3
    « Not bad »

    Stayed in room 115 on the 1st floor for 2 nights. A little noisy due to traffic outside may I suggest some type of double glazing might do the trick. The mattress is really noisy when you turn over at night, you need to replace it. The plus side you have very nice staff, lovely downstairs area and the breakfast was really good. I think if I came back I would ask for a room higher up were it would be more peaceful.

    1
    « disappointing »

    Rooms smelling of stale cigarette smoke , smoke alarm covered with plastic bag radators cold need I say more? No concern or apology from reception staff . First room I was offered had curtain hanging off the pole and the room was dirty.One of my friends room had no power in water supply so couldn't have a shower. One positive the bar and lounge were comfortable.

    4
    « Girls night away. »

    After spending an Evening here for a girls night away we are definitely hoping to return next year. The staff are extremely helpful & and will go out of their way to help and give advise. A credit to the staff. There is a pub car park at the side of the hotel that charges till 18:00 then free till 8am, we managed to park right outside the hotel from 17:00 till we finished our trip with no charge. Rooms are clean and spacious with both bath and shower. Will definitely be returning. Thanks again too all the staff ??

    5
    « Lovely stay »

    I had a really nice stay here. It was last minute as i was going to an army reunion so needed a hotel. It was clean and tidy and the room was too. The staff were really helpful and the breakfast was spot on. For a budget break i recommend this hotel.

  • 3
    « could be better »

    stayed just one night here. the room is spacious, the reception friendly and efficient. the location is very good with many good eating places nearby. we managed to find a space to park our car in the pub car park next door, free from 18.00 to 8.00. unfortunately there was no shower in room 202. that is to say, there IS a shower but it is not working as it seems to just be planted on the wall for decoration purposes. the water pressure terrible, so bath is not a satisfactory option either!! there was not a single hanger in the wardrobe. I understand you get what you paid for, but really, with a little more care this could really be a good choice of hotel, good value for money, great location and good breakfast too.

    2
    « Awful »

    Negatives: Very dirty (e.g. half eaten chip found next to the bed on day one, lots of dust all over the room, bed not made for three days) Breakfast poor (weak tea and coffee, mouldy bread put out one morning) Wifi doesn't reach all rooms, no hot water one morning Positives: Staff were quite nice, close to station

    3
    « Needs updating »

    Throughout the reception area and bar I have to say that the hotel looked smart and clean and the grand staircase looked impressive. We didn't eat at the hotel so I cannot comment on the quality of the food. The size of our room, a double, was sufficient, however, things were rather 'tired' looking and in need of an update, or in some cases, a good clean. The net curtains at the window were filthy. Almost brown in colour. There was a crack in the sink. The bathroom was very small and the shower unit looked well used and in real need of an update. Spent quite a bit of time twiddling the knob to get hot water for a shower. The drinks at the hotel bar were expensive but every hotel in the UK charges too much for drinks! As a one-night stopover it was average. The location is great for the rail station - just a minute or two down the road, but quite some distance form the centre.

    4
    « Adequate for a few nights »

    The location of this hotel is excellent being 100 m from the railway station. Compared to what you get in other cities, it seemed relatively expensive for a hotel that is in need of some updating, however hotels in Chester seemed expensive for the period I was staying, and it was half the price of the Best Western Premier across the road! The room was fine, although the mattress wasn't great and the dark carpet and fittings made the room feel dark. There was no room safe. Wifi was fairly good, but did drop out once. En-suite was clean and fit for purpose. Room door was difficult to shut quietly (when getting back late) with a quite severe self closer and no proper door handle. The bag stand just inside the door was probably unnecessary for the size of room, making it a bit over-furnished. Breakfast was buffet style, the cooked options were good (although black pudding didn't look appetising and I'm usually a fan!), slightly limited cereal options.

    1
    « Past it's sell by date »

    Way Past it's sell by date. Ok, the hotel is gothic, but that's no excuse for the poor standards this hotel has to offer. We had a small room with a cracked sink in the bedroom, toilet and shower in a converted cupboard/wardrobe, no hot water in shower, mould on tile grout, radiator rattled and made loud noises when toilet flushed. No electric sockets near bed,(so take an extension lead if you want to plug in your tablet or phone). All draught beers not available in lounge, with all beer pulls covered with empty glasses. We are a family of ten, and other members of our party had poor rooms too, each with there own faults. Would never go here again and would definitely not recommend. Needs a complete refurb. Avoid.

    4
    « Group booking »

    Booked with 10 of my friends to stay for one night (Halloween) as a base for a night out. The decor was actually quite fitting as it's quite gothic in appearance. The rooms were spacious with tea making facilities, tv and the beds were very comfortable. The breakfast was lovely and plentiful with friendly staff providing fresh tea and coffee. The only complaint was the temperature as having a freakishly warm November the heating was not necessary and a very oppressive. Otherwise brilliant for the price, ace location and friendly staff. Thank you.

    5
    « Very happy »

    I was a little worried when we booked this because of the reviews, but we were very pleasantly surprised. It's an old but interesting building, nicely decorated, the staff were very friendly, the room was a good size with a big tv and very comfortable. Right next to the station, great location for the town centre. We were doing some early Christmas shopping so it was great for us. It could probably do with a little tlc, but a perfectly nice hotel. We didn't have breakfast there so can't say how that was, but we really enjoyed our stay.

    3
    « Actually better than I feared »

    Made mistake on booking for work trip and only then checking reviews. It is a bit dated in both atmosphere and service, but the room was fairly modern style and as I was only there for short overnight stay was fine. OK for short business trip but not recommended for leisure stay

    3
    « Handy hotel »

    Booked here for 3 nights using the Best Western Rewards phone no. On arrival I decided to check the booking because I had used 3 different methods for paying for the 3 nights. I had booked the 1st night with reward points, the 2nd with Tesco clubcard points and the 3rd paying cash. The receptionist had 2 rooms booked for the 1st night, 1 for the 2nd & no room for the 3rd! She quickly sorted this out and checked us in. The room was big enough. The bed was ok but it was 2 singles pushed together which resulted in a lump down the middle. Plenty of tea & milk in the room. There were 3 'do not disturb' signs which are designed to be hung on the exterior door handle.......but there isn't one!!! The info booklet in the room even says hang on the door handle! All there is on the outside is the keyhole for the yale key. A bit surprised they still use keys. The bathroom was big enough & clean, although the grout could do with a clean. The shower was very difficult to turn on though, we had to use a towel to grip & turn the knob. One design fault is that the toilet roll & holder are behind the toilet & therefore impossible to reach when seated!!! Unfortunately some of the other guests staying just let their doors slam shut which resulted in waking up earlier than planned, so if you want a lie in don't stay the here, the design of the doors doesn't help. The breakfast was good, no complaints here. The hotel is a 2 minute walk from the Railway Station.

    1
    « Not impressed »

    Admittedly my friend & I only paid £64 for this hotel but we were really disappointed with this hotel. We booked a room at this hotel two days before we wanted to stay here and we booked a twin-room, agreeing to pay for this on arrival (I believe this is a standard procedure at many hotels nowadays). Anyway on parking up and arriving at the hotel we went to the desk, checked in and paid for our room. We then walked upstairs to where we were told our room was. This walk was one of the most depressing I have ever done as the hotel was incredibly dark (we arrived at 3pm), dingy and not very appealing at all. We found our room, opened the door and were shocked when we were confronted with a double bed. So we went back to reception straight away and informed the staff that we had booked (and paid for) a twin-room not a double. The staff then asked us "do you not want to sleep together?" Which is not only an unprofessional question to ask your paying guests but also somewhat offensive (both my friend and I are male). After being offended we were given a key to a different room down an even darker alley; this was the kind of alley you imagine a horror film to be filmed in). We unpacked our things and began to relax, however it soon became clear that this was not an option in this hotel, the room above ours must have been home to the noisiest beings on earth - now I understand that the hotel can not be held fully accountable for guests behaviour or the noise they create but they could have done something about this! I'm not sure if the guests above us were moving furniture for the WHOLE duration of their stay or the floors were made of cardboard but our stay was by no means relaxing!! This noise continued from about 3pm till around 10,30pm and then started again at 7am (waking us up in the most unpleasant fashion). Another disappointing factor about the hotel is the parking situation; in the hotel's defense there is parking available but it belongs to the pub next door and therefore they have no control over the price of this. Basically it meant that we paid around £15 for our parking over the duration of our stay (1 night) and that we had to get up at 7.55am to put a new parking ticket on the car as there was no option to carry your parking payment over to the next day. I am sure that I am not alone in wishing to sleep after 7.55am when staying in a hotel for an evening. Surely this hotel can do a deal with the car park owner. Finally, the rooms were filthy- there was mould in the bathroom, thick dust and grime in the fans and windows and the whole appearance of the hotel was just not up to scratch. Yes this hotel only cost us £64 for the night but I would most certainly expect more than this for that amount of money. I will not only be returning to this hotel, I will not use a Best Western Hotel again!!

  • 4
    « location , location, location »

    my wife and I had 3 nights stay at this hotel starting on the 13/10/2015 on arrival I parked in the carpark next door to the hotel which is £5 for all day, the reception staff are all lovely and we was given key for room 125 , coffee and tea are in your room and hairdryer , bed was really soft and comfy, shower was fast and water was hot enough, flat screen tv had all the free view channels, we was on bed and breakfast deal and let me say it was the best breakfast I have ever had at a hotel or anywhere for that matter, bacon , sausage ,eggs, beans , etc where cooked to perfection, well done to the chef and staff in the kitchen.. wish we had tried the evening meals cause I can only guess they were lovely..it was a 10 min walk to the shops and centre of town and must say its a lovely place to visit, food and drinks in the pubs are good prices... finally , if you are worried about reviews let me say if you stay for 4 nights or less its perfect, after all you only sleep there, its a great position for a hotel , I would stay here again in a heart beat for these reasons, hotel staff, chef is a great cook, quiet at night, car parking , and town centre, to the staff at this hotel...thankyou... paul and jo

    4
    « Long Weekend Break »

    Towards the end of September we went to Chester for a short break. We chose the Westminster because of its location., and it is reasonably priced. It is in the city and very close to the station and bus services. From this hotel you can walk along the canal into the middle of the city which is mainly pedestrianized so no problems with traffic. There is no parking at the Westminster but the sister hotel across the road, The Queens, has ample free parking. The Westminster is comfortable and we found the service very good and staff very pleasant. Breakfast is a buffet with a decent selection of hot food as well as cereals, fresh fruit, tinned fruit, croissants and pastries. Fruit juice tea and coffee also available along with bread and jams. We had two evening meals and the selection of starters, mains and puddings was reasonable as was the price. There is a quiet lounge with a television. The bar has a large seating area. You can also use the facilities at the Queens hotel across the road. Our room was a bit small but comfortable with a good bathroom with a small bath and a shower. The beds are comfortable. There is a TV, free Wi-Fi and tea and coffee in the room. We took a City Tour bus which you can hop on and off at all the stops if you wish.to. The fare, for seniors is £8.50 plus if you pay on the bus you can add a short river trip for an extra £2.50. This is a saving of £4.00. We took the river cruise, about 30 minutes and found it very pleasant. We also got off at the bus station and strolled around the town. There are plenty of restaurants and coffee shops. The town is steeped in history and the best way to see much of this is on the bus tour. We will certainly return to Chester and to the Westminster Hotel.

    2
    « Not what we had expected »

    This hotel has definitely seen better days. The bed room smelt of pubs and there was a very strong florescent light right outside the window, so to be able to sleep it was necessary to put a cushion against the curtains. The TV didn't work and the breakfast was very poor. We will not be returning to this hotel, even though we regularly come to Chester.

    4
    « Renion of 18 people who met 8 years ago on a tour of New Zealand »

    Everone was very pleased with the hotel, the staff, rooms and the food were excellent. We had a great deal with bed breakfast and evening meal. The manager arranged for us to have a dining room for our own use, which was excellent. If we are this way again will definitely stay here. Thank you to you all. We also did a Blue guide tour of Chester which was very enlightening and humourous. A great time was had by all.

    2
    « Not great »

    I stayed in this hotel for one night. I was doing the Chester marathon and stayed the night before the race. It is very close to the Railway station and a 10 minute walk to the city centre. When i arrived the staff were pleasant and made me feel welcome. When i entered my room i could smell something. I opened the window and the smell was gone in a few minutes. Everywhere was clean except the toilet. The cleaner must have missed that. The double bed was 2 singles put together. One of the beds was very creaky and when i sat on it i thought it would collapse if it got too much action. I slept on the other bed. Although the bed was not made properly, it was very comfy and i slept quite well. The rest of the room and bathroom was fine. Wasn't worth what i paid.

    2
    « Very tired »

    The hotel decor is very tired, the menu quite limited and breakfast was chaotic due to a coach load of OAP's also staying at the hotel. The bar was absent even though England were playing Switzerland live on telly. The room was OK.

    5
    « Overnight stay on back from Wales »

    The room was spotless and the bed very comfortable. This hotel had a hen night when we stayed and the Rugby world cup was in full swing. The staff however went out of their way to ensure that we had a quiet dinner in the little dining room moving us from the bar. The food was really good especially the duck spring rolls. The chef deserves the reputation he has. The room was quiet and the hotel convenient for exploring Chester. Breakfast was busy but service good. I prefer to be served hot breakfast rather than buffet but this is a minor point as food was good.

 

Getting to the hotel ...

All directions
·From: Motorway M53-A56. Take Junction 12 which is Chester City Centre, turn left at amenities and look for Railway Station signs, the BEST WESTERN Hallmark Chester Westminster is located 50 yards from Chester Railway Station.