Hallmark Chester The Queen, BW Premier Collection,  Chester

4.0/5  - based on 2943 guest reviews.
City Road, CH1 3AH, Chester, Great Britain - See map
+44 1244 305 000 +44 1244 318 483

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
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Go on. . . treat yourself to Premier accommodation in a prime location! Hallmark Chester The Queen, BW Premier Collection® in Chester has it all, from location to luxury and comfort to character, which means you can enjoy a grand getaway in the North West, and join the likes of Lily Langtree and Charles Dickens on our prestigious historic guest list! This magical, magnificent Best Western Premier Collection hotel offers its guests unparalleled 4-star luxury and service to exceed all expectations. Before you marvel at the fabulous ceilings, spectacular staircases, and regal public areas of this stately site, take a moment to consider whether a night or two is long enough! With a proud past and a promising future, our classic-yet-contemporary building and Victorian interior will leave you de-stressed and impressed, so stay awhile and enjoy all that our bars, lounges, award-winning Kings' Quarters Grill and awe-inspiring Baltic Exchange Gardens have to offer. Enjoy your stay.

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Room 1

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Hallmark Chester The Queen, BW Premier Collection,Chester
  • 2
    « Really not good at all »

    On arrival we were assured we only had b&b yet we had booked a weekend escape which included dinner on one of the two nights. We ate out the first night but used the restaurant the second. It was not a good experience. There was no bottled water in the room, the toiletries were very sparse as was the coffee and tea in the room. The room was cool during the night. On checkout the bill clearly stated dinner bed and breakfast so I questioned being charged for dinner and they did deduct this from the bill after I complained. The car park charges are expensive when as a hugest it should be included.

    2
    « Disappointed as customers standards have dropped »

    We have visited this grand hotel for over 20 years and have many wonderful memories. However, on this weekend stay it was really noticeable how their previously high standards of excellence have dropped significantly. We watched in the Waiting Room bar whilst waiting staff had no idea who had ordered what meal. As usual, we booked a table in the restaurant. We eventually were shown to our table and given menu's. It was 30 minutes before we could catch the waitresses eye to order a drink and our meal. Another 30 to 40 minutes before our starter arrived. When they took the dishes, I asked for a red wine. Our main meals arrived but no sign of my wine. I finally received it 10 minutes after I had finished my meal. I wasn't the only dissatisfied guest and the manager admitted that he had let us down. We were given the meal for free but this isn't the point. In balance, the food was of a high standard and the entertainment superb. It's very sad that such a beautiful and oppulent hotel is now not matched by its service. We have always looked forward with anticipation and excitement to visiting the hotel but sadly are unlikely to do so in the future

    4
    « Lovely Atmospheric Hotel »

    Just returned from a two day weekend break. This included breakfast and a three course meal on the first night. Parking: We followed the advice of previous guest and used the NCP behind the hotel. This was half the price of the hotels parking charges. Tip: If you use the hotel parking it's less hassle but twice as expensive. Staff: We found them very friendly and welcoming and had no issues. Rooms: Our room on the second floor in the Queens part was was a little dated. The bed was comfortable and pillows were fine. Noise: Whilst in our room We could here people talking and at times found it a little noisey. Food: Our inclusive 3 course meal on the first night was very nice. Breakfast was really good and as good as we have had anywhere. Tip: If you have a meal included book a table prior to your arrival as we were only left with a very early or late slot. Hotel position: About a fifteen minute walk to the town centre. If walking is a problem a taxi might be a your option. Conclusion: A very busy but a nice atmospheric hotel with lovely food within fifteen minutes walk of Chester town centre. We would certainly return. Final tip: We went to the Town Cryer pub over the road and found the prices very good. Worth a visit if you want a change of scenery.

    2
    « Disappointed »

    We stayed at this hotel for a weekend break but was very disappointed, the room smelt musty and was cold, we requested a heater which took three attempts to get one. The shower was like a tap running over your head as it leaked with no spray. The tiles were cracked and the electrical flex feeding the towel rail had exposed cores. We had a drink in the bar but found it over priced. We requested an upgrade as I am a diamond reward member but was told we don't upgrade during busy periods. I stay in a lot of Best western hotels with work and would say this falls short of the Premier range I usually stay in. Chester is a great place to visit and we will be back but sadly not to this hotel.

    4
    « Queen Hotel »

    What an elegant place. The room was beautiful and comfortable. The place reeks of Royalty. All in all a great place. On arrival the situation regarding parking was confusing. I had to return to reception three times before I knew what was going on. Perhaps the girl at reception was having a bad day. It could have been explained in the first place that payment could be made at reception and not at the pay station in the car park.

    5
    « Excellent Location and wonderful staff. »

    We travelled by train and the station is one minute from the hotel and it is only a ten minute walk into town. We had a two night superbreak deal with dinner on the first night and the food was delicious with excellent service. Our room was quite large with lovely high ceilings and the hotel is full of memorabilia and paintings of bygone eras and we really enjoyed the ambiance of the hotel. Some areas of the hotel are quite dated but we enjoyed the overall experience. There was a wedding being celebrated when we stayed and the hotel was packed to the rafters and it was very busy at breakfast time and the staff were working flat out to try and keep everybody happy and the breakfast was excellent. On the Sunday morning at breakfast the staff were offering bucks fizz before breakfast (not for me) and there was also a musician singing and playing a guitar to the early morning diners. On our way home on the train I realised i had forgotten the new scarf I had bought from Cheshire Oaks and special praise to Anna on reception who found it for me and posted it to my home address.

    5
    « Decent Stay »

    Stayed here for 2 nights whilst on business in the area. The hotel is 'OK' from the outside - the inside is much more appealing. Quite a grand building, and well maintained inside. The staff here are friendly and the facilities are great. I stayed in the Kings accommodation - the rooms were clean, tidy, spacious and had all the facilities you would need. If you don't want your bedroom serviced, then the hotel offers a free drink at the bar if you let reception know. Nice idea. I had breakfast on 2 mornings. Good service, great selection of food - continental and cooked. Plenty of choice (so much choice actually!). The hotel is conveniently located next to Chester Train Station and five minutes walk from the high street in Chester. There is a large (paid for) car park on site too, at the back of the hotel. Would definitely stay here again.

    2
    « Not Great »

    Stayed here last weekend with my wife and another couple,I'm sorry to say I won't be going back. We arrived and went to reception to be greeted by a lady with the most miserable face and a personality to match, very abrupt and not helpful at all. We then went to the room which was very cold to say the least the room was clean and tidy but definitely not worth the money we had paid. The biggest let down with the hotel was the breakfast experience, twice we went for breakfast and twice we had to wait for a table with no help from any member of staff, when we did eventually get a table there was one poor young girl trying to keep everybody happy, not an easy task. When we did get the breakfast from the buffet the plates were cold, the food was even colder and there was a lack of some vital breakfast items, i.e.- no tea or coffee, no Orange juice and no fried eggs when we asked the young waitress about the items she did go and chase them up but this meant leaving people waiting for there tables to be cleared. We later asked at reception for some champagne glasses and a bucket as one of our party was celebrating a birthday, we were told that we could have said items for £10 we politely told them were to stick it. We definitely will be returning to Chester as it is a great City for a break but definitely won't be returning to this hotel.

    4
    « Great food!!! »

    Impressive looking building, with a lot of interesting sculptures, from our colonial times,and along a corridor to the Kings quarters,several ancient Roman soldiers uniforms. The hotel was 10 minutes from city centre,walking.

    5
    « Relaxing pre Christmas break »

    As a Best Western platinum rewards card holder I had a fantastic promotional deal. If I paid upfront, I received breakfast and dinner on the first night of our 2 night stay, included and I was able to upgrade to the kings suit free of charge. The kings quarters have recently been refurbished, I've been informed and are clean, spacious and comfortable. The breakfast was buffet style and delicious and the evening meal was in the kings grill and we were able to have three courses which was to the value of £30 each. We did need to pay £10 per night for parking by the hotel which was the only negative. The hotel is situated opposite Chester station and is a short walk from the shops. Cheshire Oaks is about 5miles away for additional shopping and leisure facilities including a Vue imax cinema and several restaurants. Chester has a cathedral, zoo and city walls to walk around and is close to the motorway so is easy to get to. I've been to Chester several times and would stay at the Hallmark Chester The Queen, Best Western Premier again.

  • 3
    « Nice Hotel & Enjoyable weekend break »

    The wife & I usually visit Edinburgh this time of year but opted for something different this year & we we're not disappointed. The hotel was very historic with a slightly modern twist that worked really well. The staff were friendly & polite which always goes along way with me. Parking for the weekend was offered @ £15 per day, which I feel is slightly misleading as you can park on the NCP car park directly behind the hotel for £6.50 per day which has security cameras & is very well lit. So save your money & park here. On first entering our room impressions were good, although the room, 305, was extremely cold. We dumped our bags & headed to town, which was about a 10 min stroll. When returning to the room it was still really cold. What was quite alarming was the fact that there was a fan heater in the cupboard, which led me to think that they already knew there was a problem with the heating. To make matters worse the radiator in the bathroom didn't work either. Eventually we reported the issue to reception staff, who, to their credit, sent someone up straight away to investigate, he did however bring an electric heater with him which really wasn't acceptable, plus the bathroom was still freezing. I asked if a change of room was available which they duly arranged. We were promptly moved to room 104, which was a lot warmer, but unfortunately still didn't have a working radiator, however we managed as the room was definitely being warmed from the rooms around us. The rooms we stayed in had tasteful decor & were very clean & pleasant. The bathroom was very nice & clean with a nice shower with good flow & plenty hot enough. The breakfast was full English & pastries, juice, & tea & coffee, although the coffee was disgusting, the food though was good. The evening meal was a pleasant surprise, however it would have been so much better if the main meal had been served on a mildly warm plate, instead of the ice cold plates my wife & I received. This really isn't the way to serve a warm meal. All in all I would stay here again & would recommend this hotel for anyone visiting Chester. I would however have expected a room where the heating actually work especially at the end of November when it's close to freezing outside.

    4
    « Good Stay »

    My partner and I stayed here for one night and found a deal to upgrade to a room in the Kings Quarters. The hotel is nice, staff were welcoming and professional and the room was lovely. There's a theme of Kings and Queens all around the place so expect to find random armour and each room is dedicated to a different monarch. Location is okay, right next to the train station but a good 15 minute walk to the city walls. We didn't mind the walk at all but if you prefer to be right in the centre it's probably not for you. Breakfast was great with a wide variety of hot and cold food. Full english was really good! My only complaint would be when you're already paying for the room, paying £15 per night parking is absurd. No hotel should have the right to charge that amount.

    5
    « Excellent break »

    Stayed over in the King's suites before but this was the first time in the Queens rooms . Nice room if a little small . Excellent bar and breakfast . Staff were very friendly and helpful. Great hotel and another great stay

    5
    « The best hotel I have stayed in for years »

    Every year our village goes on a Turkey and Tinsel, in our case nut-roast and tinsel as we are vegetarian. This hotel is the very best we have ever been to, including our cruises on P & O and The Celtic Manor. The service was excellent and someone would come to us everyday and tell us what we would be having. Delicious, hot and good servings of vegetarian food. We took a brochure of the various Hallmark hotels so we can try the rest. Wasting our time I feel as The Queen is certainly the best. Lovely clean rooms, fluffy white towels and cosy warm rooms, plus Free WIFI. (fast) The staff were very efficient and if you asked for something it was delivered to the room within minutes.

    3
    « Tired hotel but does the job »

    Check in good .. Room 222 ... Very small and smelly but for 1 night it did the job ! ... Breakfast was okay but not like other reviews !! Maybe we went into a different dining room ... Location fine .. Nice walk into Chester .. For what I paid it was okay but would have been disappointed if paid full price ...

    5
    « Great night away »

    Spent a lovely night with family here. A great location , short walk into the town centre. A lovely 'old fashioned' hotel. Spacious room. Breakfast excellent and food great in 'the waiting room ' bar at the hotel , food a little expensive but good portions . Would certainly re-visit . Thankyou

    5
    « Mid week break »

    We had a lovely stay. Our room was only booked in the Wednesday morning for our Wednesday evening stay and the room was lovely. It was huge was a large bathroom with a jacuzzi bath. Turns out it was the room where they filmed Corronation Street's Kevin Webster staying during his affair with Molly Dobbs ha.

    4
    « Weekend break in chester »

    We stayed at the queens hotel in Chester last weekend for a break.I had never stopped in Chester before and found the hotel was very good decent bar area and breakfast was fantastic. Only 5min walk from town centre with lots of great historic views from the castle and mill to a stroll over the river Dee. Place was busy on Saturday afternoon but really good vibe. Had lunch in the Coach house which was delicious and reasonably priced. Not a lot of live entertainment at night but stumbled into the Victoria pub which was very good . Overall would recommend a weekend away and will probably just go for an overnight stay to do shopping .

    5
    « Lovely hotel »

    Service was helpful and welcoming throughout our stay. Really conveniently situated for the station, Chester city centre and great restaurants like Sticky Walnut. Stylish, unique and supremely comfortable rooms. Wonderful quirky design features. We stayed in the Kings' building which houses a cool bar serving a massive choice of great cocktails and playing live music. Breakfast was top notch, great quality and 'all you can eat' - a bargain for £10 including all drinks as well. Without doubt will be returning here next time we come to Chester.

    5
    « Booking a Charity Luncheon »

    Chose this hotel for a Charity event for a Cancer Research Luncheon - had very good recommendations .Very impressed with service & hotel facilities.Looking forward to the luncheon in a couple of weeks.Events staff very helpful & accommodating.Stayed for lunch - excellent meal & service.

  • 4
    « Almost but not quite perfect »

    This is a wonderful hotel. The location is perfect, a 1 mt walk from the station (if that) and a 10 mt walk from the centre of town. The building is centred round a series of Roman courtyard gardens and the long corridor overlooking them, joining the Victorian original to the new wing, has a series of exibits - arms and armour of a Roman Legionary, Auxiliary, Centurion and (Samnite) Gladiaror. The breakfast was excellent. The only disappointing thing was the shower - which looked great. Little pressure or hot water; maybe because we were on the 5th floor. The staff were friendly, cheerful and helpful. Very good value, especially if you can pick up a deal - as we did.

    4
    « Quirky but classical »

    Stayed in room 301, which is a large & quirky room. On arrival room was cold & one bedside lamp not working. Reported it to reception & new bulb was fitted & radiator bled. Not ideal but, issues were resolved in a timely manner so good on the hotel. Beds really comfortable & breakfast options expansive & flavorsome, which is exactly what you want. The Queens is a historic hotel with many grand features. Although popular for weddings & parties, they never felt intrusive or overly noisy. Hotel is located directly opposite the railway station & about a 10 minute easy walk into town.

    5
    « Lovely weekend stay »

    As I was unfamiliar with Chester, I picked this Hotel on the strength of the mostly positive reviews on here, plus its location to the train station. Have to say I made a great choice. It really is superb. I normally prefer a modern hotel, but it has such a classy feel, its felt like going back in time (in a good way). We stayed in a Executive room on the 6th floor in the King's Quarters,(named Ivan IV) which is actually clever idea, as I always struggle to remember my room number. Room was a decent size, huge bed, 2 comfy chairs, & excellent bathroom. One plus was you could open all windows (a little) so did not need to use Air Con. We ate at the King's grill restaurant on the Friday, which was nice but quite expensive. The next night we ate at the bar, which was absolutely superb. Staff here are so friendly. Really enjoyed the meal. We had breakfast on the Sunday & it was the best breakfast i've ever had at a hotel. Highly recommended. Only a few minor criticisms, in room TV needs a much improved choice of channels, freeview just wont cut it in such a classy hotel. Also for a huge King bed, pillows were on the small size. Overall we thoroughly enjoyed our stay, & will certainly book again.

    5
    « Large room in lovely hotel »

    I've just returned from a great 5 night stay at The Queen Hotel. I was given a very comfortable large room in the Kings Quarters which was certainly more superior to what I thought I had booked. I presume, although I wasn't told that it must have been an upgrade as I am a Platinum member of the BW Rewards Scheme. Large comfortable king sized bed and lots more comfortable furnishings plus very good bathroom with bath and shower. I greatly appreciated the bottled water each day and the biscuits and hot chocolate! The weather during my stay was very cold and a bit unsettled but the room was warm and welcoming to return to after a day out. I found the Kings Quarters very quiet at all times Monday to Thursday but there was a little more noise on Friday night. Most of the staff, especially in the bar and at breakfast were very helpful and friendly. The reception staff were very good and efficient in sorting a couple of problems I had with my key card and room safe but I think they could have been a little more communicative during checking in and out. I didn't eat in the restaurant but did on a couple of very wet evenings stay in the hotel and enjoy a bar meal. The bar meals were very good but perhaps a little overpriced for what they were. The breakfast each morning was one of the best I've ever had in any hotel with such an extensive choice. I've just read a very recent review which mentions there being no tinned tomatoes and interestingly on a number of mornings thought exactly the same. The wide choice of well cooked and presented breakfast items did need some variety of choice other than baked beans to add a little sauce/moisture to the meal. Great location near the railway station and bus stops. The mixed weather didn't stop me getting out and about around Chester itself, Cheshire Oaks, Port Sunlight and even a train trip along the North Wales Coast. If ever I want another break in the area I will certainly stay again at The Queen.

    5
    « High price but good value »

    Our room was clean and spacious,well set out with every thing we needed. I pod docking, iron, hair dryer brewing facilities ect. As a group we were all in the French King's section on the 5th floor, all the rooms were of a similar size and standard. (my wife said ) I must inform you we all had spacious bathroom's with separate shower and bath. Not an issue normally but the room was very hot, after we opened the window the outside noise was a minor issue.

    4
    « Convenient, comfortable hotel »

    This hotel is located across from the train station and within walking distance to the town. We stayed in the tower, and our room was very comfortable. The included breakfast was fine. Staff were courteous and helpful in giving us directions on how to get a train over to Conwy Wales.

    2
    « Run down dismal depressing property »

    The bed in my room was comfortable and the room was quiet until housekeeping starts thrashing about at 8:15 on a Sunday morning. This hotel needs a total renovation. The front desk staff are friendly and accommodating.

    3
    « Lovely hotel overpriced ! »

    My husband and I visited for my birthday.I booked an executive room and on checking in were upgraded to the Kings building.On first entering the room it looked clean and comfortable.I am sorry to say we had the worst two nights sleep for a long time.The "King" bed is in fact two single beds put together that was not the problem.The problem was the mattresses they were lumpy and hard and in our opinion not up to the standard the hotel portrays.The double glazed metal/aluminium windows were completely covered in mould around the edges and the windowsill.I think there was too much for it to be classed as a oversight.On checking out I was asked how my stay had been I told the gentleman that we were not happy at the standard we had received , his answer was "oh sorry and please sign the bill".We have stayed in this hotel 5 times before but I am sorry to say we will not be returning.

    5
    « Highly recommended »

    Stayed two nights in this hotel. The room was lovely,modern, and clean. The hotel is situated in an ideal part of Chester and there are plenty of places to eat, drink and shop close by. The breakfast in the hotel was fabulous with plenty of it and reasonably priced. I would recommend a stay here for anyone whom is visiting Chester.

    4
    « Nice hotel. »

    We visited this hotel on a groupon deal and both really enjoyed it. The check in was very fast and the receptionist was friendly and helpful. Our room was decorated nicely and very clean and comfortable. We both loved the statues and paintings around the hotel, it was interesting and gave the hotel character. We ate in the King's grill and both really enjoyed our meals. Breakfast was really tasty too and filled us up till teatime! There was loads of choice but only had fried tomatoes and I personally love tinned tomatoes with my breakfast so I think they should offer those too. The only problem we had was the TV remote was missing and we reported it to reception and she said the Porter would bring one up but we went out 20 mins later and never got one. The TV also broke late that night so we couldn't watch it in the morning whilst getting ready but wasn't really that important. Apart from that we had no problems with the hotel and would stay again.

  • 4
    « Birthday treat »

    Decided to stay here for a birthday treat for the night. Really nice hotel. Staff very friendly in the bar. Would stay here again. Water available in the room. All extras in the rooms including sewing kit, dressing gowns etc

    3
    « Not overly happy »

    The place looked amazing and the room was very nice and comfy but very hot. However, the whole experience wasn't very good as I thought staff members were fairly misrable and disenchanted. It felt like we were a nindrance to them rather than guests paying over £120 for a room. Ordering food to our room in the hotel was a disaster too. In the end we had to order out as we were very hungry and couldn't reply on the service to the room. I'm hoping this was just a bad night in the hotel and would actually stay there again to give them another chance as I believe everyone deserves a second chance.

    4
    « Good hotel conveniently located »

    This was a first stay at the Queen though we regularly visit Chester. My wife had booked a Queen room and the reason for our stay apart from personal time in Chester was to scout out the hotel for a major family birthday celebration planned for 2017 at the Queen. Yes, the parking is extra but the best way is to just treat it as part of the room price, it's currently £10 a night week days and £15 for the weekend. The car park is independently operated and you could pay separately via the pay stations but it's best to use the hotel Reception desk console. The parking is not obvious (not adequately signed posted) to enter from the Queen Road entrance, it's the left hand lane next to the station car park entrance. Or, via the 'Mews' archway to the front of the hotel by the station forecourt temp parking. Reception was straight forward but the only quibble was because my wife had paid in advance the Receptionist forgot to swipe her credit card to allow us to charge expenses to our room. We ended up paying cash for bar and other items at dinner (after a 5 hour high concentration 200 mile drive we/I just wanted get on with our stay). NB: management need to ensure that customers are given an option to register their credit card when checking in. We presented our room card in the bar but it hadn't been 'stamped' so as useful as a chocolate teapot. The Queen room we had was small but neat clean tidy and well decorated and suited us for the two nights we stayed. That said the room which was on the top floor of the Queen building was cool which was OK for night time when you don't need a warm room, but it was quite uncomfortable for casual day time use when having a rest. The Wi-Fi worked well with my wife's Apple pad so that was good. The hotel has maintained the Queen building side in an original decorative style which although necessarily dated was well maintained with interesting paintings and items to view if you are interested. We had the fixed prix dinner on the first night which offers a more limited selection off the 'a la carte' menu. Without drinks this came to £30/head for 3 courses which was comparable to a 3 course price if we had eaten from the 'a la carte' menu (except for steaks which would have substantially bumped the price up). Service was 'interesting' and although we had a good intro from the maître d' it was subsequently dodgy. We had barely ordered our meals when a minute later the two starters instantly appeared though one order was wrong. These were clearly intended for someone else but the waitress left them on our table whilst she 'went to check' (perhaps I was lying about what I had ordered?). No - (I wasn't) - and she came back and since the order was for an adjacent table she scooped them up and moved them across. (Unsurprisingly the lady customer sent her starter back as it was getting cold. (This episode earned the much coveted 'Fawlty Towers' award.) On leaving I had to go and get someone to present our bill so we could pay for our drinks - since we had no credit with hotel. Staff had gone into an end of service head down no checking tables routine. You know where staff are 'terribly' busy and just don't seem to look up.) That said we enjoyed our food which was well presented and well cooked. On the other hand breakfast service was good with a good range of hot and cold items. We had no difficulty in getting a table each morning although the breakfast room was fairly busy. Staff seemed a bit more switched on and instantly corrected a small error. (Even when the maître d' was busy other staff made sure no-one was unduly delayed in getting seated. Good.) Outside of our restaurant experience service was good. Being next to the station is great if like our relatives next year you arrive by train. We ambled into Chester town centre and it took us about 20 mins but someone was looking in various shops and restaurants on the way. Otherwise I could have walked it in about 12 minutes! Of course there are buses and taxis if you really need them for elsewhere. There does not seem to be any disabled wheelchair access to the main Reception hotel entrance. If coming by car you could use a rear access way via doors between the Queen and King suites blocks in the car park though you will need to call through on the intercom to get the door opened. Overall this is a good hotel and apart from the evening meal 'Fawlty Towers' award we were pleased with our stay. It's convenient if you need the station yet easy walking distance to the town centre if playing 'tourist'. Despite having to add in the parking charge we felt the hotel offered value for money - would stay again.

    5
    « Great Stay! »

    From the quirky reception desk to the grand staircase, this hotel impressed from the minute you walk through the door. As a previous review states, there are random statues, sculptures and art allover but I quite liked that. Our twin in the older Queen building was great, spacious, characterful and just the right mix of old and new. I can't compare to the King rooms but this style suited me and I'd happily stay here again. Food was excellent too, Table d'hote in the King offered enough choice for our short stay but on a dinner inclusive rate, you can also use your allowance towards the full menu so lots of choice. Breakfast had a great variety of hot and cold dishes (more so than other Hallmark hotels) and was unhurried and friendly. I understand the comments about reception staff being a little less warm, I think it's just by comparison to the bar, restaurant and even housekeeping staff who were really friendly. Particularly friendly and worth commending were Paul in the bar, Oana in the restaurant and Whitney on reception. The Queen is a great hotel, in a great location - plenty of local bars/restaurants and a short walk into town - and one I'll definitely be visiting again!

    4
    « Eventful but pleasant »

    Myself and my nan stayed here for two nights and had been upgraded to the Kings suite which was a lovely surprise ! The room we had been issued was beautiful and no complaints ! We had a walk into the town which is 10 minutes and your in the shopping heaven ! On arrival back we got into the room and it was rather cold so I called reception and they said they could control the heating and would turn it up , no improvement after an hour so we went for dinner and thought when we come back it would be fine . Dinner in the Kings restaurant was stunning ! Service was first class and couldn't fault anything ! We headed back up about 3 hours later to a cold room which wasn't nice , I called reception and they had been trying to contact us to say we had to move rooms , off we went to floor 6 this room was also cold but we thought it would be ok once the heating kicked in. Knock on the door 20 mins later a night porter saying the heating was broke on this floor so another new room was allocated ... Floor 3 off we went ... when we entered this one it was the worst out of them all ! It was really cold so I decided to go to reception and they were really good ! Apologies and couldn't understand why the heating wasn't working . We had to Move to the queens side of the hotel which I was slightly disappointed with but when I was showed it was lovely and WARM! So for the 4th time we got out bags and headed over ... at this point a lady called Kristina ? (I don't think this is the right spelling ) helped my nan with her bags ! She was lovely , chatty and couldn't do enough and was so apologetic! Thank you ! She even got us a small fan heater to keep us warm! The room was lovely and modern and we were both happy ! Second night we both eat in the Kings restaurant again and once again it was perfect ! The hotel is lovely and the staff are friendly ! Clean and tidy ! Perfect location from train station literally across the road ! Ten minute walked into city centre ! Also thank you to Sean on reception who was very friendly and helpful ! Lovely hotel ! Would recommend to anyone !

    5
    « Lovely room »

    We arrived in Chester at about 11am for a day/night in Chester. We went to the hotel and found that our room was already for us so that saved us putting our bags behind reception. Our room was the queen charlotte room and it was huge, with a king size bed, 3 piece suite wardrobe, desk and table. The en suite bathroom was also very large. We have stayed at this hotel a couple of times and found the staff to be very helpful and friendly. I will definitely stay there again as I cannot recommend it highly enough.

    2
    « Attractive outside tired inside »

    We booked this for a visit to Chester to see a graduation ceremony. The outside looks very grand and the foyer is magnificent but our room was very disappointing. The double bed was 2 singles pushed together with no mattress cover. The room was cold and clumsily divided and a bit dull. The bathroom was colder and the Bath was rusty around the plughole with tiles coming away from the wall and the skirting was rotten and patched up. Our room faced the station where taxi drivers noisily banged about all night and where the noisy party goers gathered continuing the celebrations. The bar was quiet at first but non resident party girls visited with free drink tokens provided by the foyer and drank their free alcohol whilst noisily insulting the guests without being advised. We really didn't like our stay and it spoil our stay.

    5
    « Best weekend »

    I've just got back from the amazing place Were i asked my girlfriend to marry me and the hotel was amazing at making day so special for us thank you from both of us.. The food in the restaurant both at night and in the morning was simply 5* I'd recommend this hotel to anyone

    3
    « Weird statues »

    I went to this for a work conference. It was fine for that, helped by being next to the station. The temperature was all over the place - I never got my room warm but there were some main rooms that were roasting. Food acceptable if corporate. Breakfast pretty good. But the oddest thing was the statues and themes which were all over the place. I stayed in a room dedicated to Malcolm III of Scotland who had no obvious connection to Chester. There were odd statues all over the place none of which had a theme. Looked rather like a jumble sale. Doubt I would go there for a non-corporate event.

    5
    « Amazing »

    Bit of confusion at check in, this was fixed immediately. Room was great couldn't ask for better. Jacuzzi bath, massive bed, beautiful furniture. Apparently Kevin Webster and Molly Dobbs conceived baby Jack there haha. Staff nice and friendly plus free sweets which I hadn't seen for years rhubarb and custard. Definitely return and hopefully get room 219 again

  • 4
    « Cracking hotel, choose rooms wisely »

    Impressive hotel, large and can be hard to work your way around it. Lots of history associated with it and decor tends to match, depends on your taste. Breakfast good, plenty of and lots of choice, didn't have dinner in hotel but bar area very comfortable. Room I had was an older type, spacious and warm enough, clean. bathroom was fine aside from terrible shower, no pressure at all. Seemed like newer rooms at the back were shown on site, and they looked great, so choose wisely. Great location, in town but on edge, quiet even though just across from station.

    4
    « 4 nights in the Kings Quarters »

    What a lovely atmospheric hotel. We loved our room on the 7th floor of the Kings Quarters, with everything we needed for a short stay. We picked this sort of room as it has a king-size bed and were very impressed. The views towards Wales are great. Service here is very good, we had room service one night, which was prompt and efficient, and all the staff we dealt with were great. Breakfast in the Waiting Room was excellent and varied. My husband was here on business and was also impressed with the conference services. Good location for people coming by train, but parking is very crowded, and not cheap. I got the last space when I arrived. Luckily I didn't need to move the car and try and find another space later.

    4
    « Good location »

    Situated right opposite the train station and only 5 minutes from the main high street the location is great. Some parts of the hotel, including the room we were in are quite dated. The bedroom was very brown and basic! There is a beautiful outside courtyard and the staff were very polite and friendly, overall a good hotel.

    5
    « Absolutely beautiful »

    Spent a wonderful weekend at The Queen hotel. It was really really lovely, immaculately clean and superb from start to finish. We stayed in an Executive room and it was gorgeous - huge bed and massive shower all beautifully appointed. Will definitely stay again.

    5
    « fantastic staff »

    The service here was excellent , particularly by Paul in the bar. He was rushed off his feet but remained cheerful, courteous and efficient throughout. A credit to the hotel.Very much appreciated by all in our group. A huge thankyou.

    3
    « four stars? »

    This huge hotel is very well located, opposite the train station. However, it is too big and you don´t feel that comfortable. Everything is too far away and even wifi connection is available just for the rooms near reception. Breakfast average. Clean rooms and polite staff.

    5
    « Olde World Charm, modern 5* service »

    We stayed here mid week with a view to visiting Chester and the wider area, firstly, being opposite the railway station it's easy to find, but far enough away not to be troubled with noise, traffic etc. Parking was o.k. although a little steep! price wise I mean. Check-in was very efficient and the hotel foyer is great with a very imaginative use of luggage at the front desk. Now for a tip, I have limited mobility and because I had booked through a hotel finder website, we had been placed in a linked annexe to the main hotel, although it was very nice and to a very high standard but it was a little more modern and had to be accessed by a long walkway which was quite a way from the dining/breakfast room. I complained to the reception and the receptionist apologised but said if I had booked with the hotel direct, I would have had more control over where we were placed. She very kindly waived our car park charges and I felt we had made our point and accepted that. Now to food, we only had breakfast as we dined in town the night before, but, wow, it was great. Everything fresh and hot and being a buffet breakfast there was a very large choice and plenty of it. The dining room was very well organised and plenty of staff on hand to refill tea, coffee,juices and the like. The room was very clean and was spacious with all the facilities you would expect from a well run hotel group, free wifi was on tap and was adequate for our needs. All in all a good choice of hotel very close to the city centre and shopping, would I stay again, yes, in a heartbeat. I am now looking for an excuse to go back to Chester so we can stay at the Queen.

    4
    « A Grand Victorian Hotel opposite the station. »

    Right opposite the main railway station, this Hotel is great for a stop-over. Also the local buses are right outside and during the warmer seasons there is a Hop on, Hop off Tourist Tour bus. The grand outside is very appealing, but there is some need for refurbishment in the rooms. Ours was a very good size and the beds were very comfortable, as on this occasion we stayed in a twin room. I was a little concerned that the sash window couldn't lock, due to some wood rot around the mechanism. I was only concerned however due to the fact that we were on the ground floor. Also light bulbs were not checked and we had to have a replacement in the bedside lamp. Nonetheless the bathroom was reasonable, though the shower over the bath was not brilliant. There was little noise however and we had a good nights sleep. Breakfast at this hotel is very good indeed. On the second day we were treated to bucks fizz as a starter to breakfast, which was a very nice surprise. I felt that there was a good choice for breakfast and that it was all freshly cooked, so top marks there. It was a good twenty minutes walk into Town but there are plenty of buses and across the road a whole bank of taxis. The walk I might add, is very pleasant and you pass the canal with some lovely walks and cafes. Parking was disappointing and very expensive. However there is a railway car park right next to the Hotel car park, this cost us £13 for two days stay, half the cost of the Hotel. There is a good bar in the Hotel which serves a range of bar food, although we didn't eat there. The staff were very pleasant, especially the Door Man and the staff in the restaurant. Receptionists were not as friendly and welcoming. On the whole this was a pleasant stay.

    5
    « Great Hotel »

    Very well kept Victorian hotel, full of character, large bedroom and huge bed, everywhere clean and tidy, staff friendly especially the staff in the dining room at breakfast. Breakfast was superb with an excellent choice. Directly opposite the Train Station and five minute walk into the Town centre, Parking nearby from around £7

    4
    « Great weekend »

    Just spent a lovely weekend staying at the Queens. Lovely room in the original hotel. Friendly pleasant staff. Great breakfast and the dinner in the King's Grill was excellent. Highly recommended. As regards parking, the hotel does charge £10 per night and £15 per night at weekends but next to the hotel car park is the station car park who only charge £6.50 for 24 hours. We will definitely use the Queens hotel again. Thank you all.

  • 5
    « One of the nicest hotels that i have stayed »

    Do I need to say more... was out on a work do at Chester races and needed a room to stay for the night, most of the hotels in Chester were fully booked, except for the queens. the rooms are massive, the showers are amazing and i had the most amazing nights rest ever. the bed was soooo compfy.

    5
    « What a find!! »

    Stayed here on a Groupon deal with my sister for weekend. Hotel ideally situated opposite Chester railway station, so left behind the car and travelled by train. What a beautiful hotel....and the staff were so polite and helpful and seemed genuinely pleased to meet and greet you. As we walked through the large revolving door a member of staff offered to take our small overnight bags from us and take them to our room. The palatial reception area was busy but we didnt wait long to be attended to, and Monica (absolutely lovely lady and diamond in their staff crown) checked us in super quick. Our room was absolutely spotless and so nice we were very pleased. Bathroom immaculate. Part of our Groupon deal was breakfast and complimentary drink in bar, so after our travels around this beautiful part of the country, (city walls, riverside pubs and shops and restaurant) we returned to hotel bar for nightcap-again, a lovely member of staff served our drinks and genuinely seemed pleased to be of service to us. Very comfortable night in our room, (crisp white sheets and lovely bed) and breakfast following morning was faultless. Agreed readily to my request upon checkout of leaving our bags with hotel so we could spend another couple of hours in Chester before departing home. Would I return to this hotel-you bet I would! Despite a huge wedding taking place on the same night of my stay, I was still made to feel just as important as the next man, and that goes a long way when you have paid to stay somewhere, albeit for one night on this occasion. I will be back. Thank you - special mention to Monica on reception-lovely lovely lady and a credit to her employers.

    4
    « Really beautiful, quiet room in a lovely hotel »

    We'd booked a room last minute for a weekend visit to Chester and we're very impressed by this modern hotel. The decor is very chic whilst incorporating the history and heritage of the main building (I can't vouch for the annexe building). The room was well equipped and the bed extremely comfortable. We sampled the room service which was gorgeous and very quick considering it was a Saturday night. Really spacious, quiet room with a lovely view over the courtyard fountain. Love all the little touches like the vintage chests used as storage and hiding little soaps etc in the bathroom. Only downside (hence not full 5 stars) was the long queue to check in as there was a wedding on that same afternoon- would recommend sticking a couple more people on reception in these instances as it got irritating when wedding guests were thinking they could skip the queue/letting each other in ahead of us and noone was stopping them.

    4
    « Fantastic Hotel »

    I visited this hotel on a spur of the the moment but in groupon. It's located next to the train station (no disturbance from trains at all) and about a 10-15 minute walk from the town centre and a 10 minute drive from Cheshire Oaks and Chester Zoo. Our room was small but well furnished and very clean. The hotel offers a great range of services for guests such as room service. Our groupon included breakfast which is served in the Jubilee room in a buffet style. The food was lovely and has a large range of cooked and continental foods. I would definitely come back again and experience more of Chester as we were there for only one night!

    4
    « Beautiful bedroom »

    What a lovely hotel. Straight across from the train station 10 minutes walk from the town. Our room was lovely.. bathroom is a little tired looking. Breakfast was excellent and the staff where very friendly..will definitely return..

    3
    « Ok hotel »

    The hotel is large and clean. It's location is good if travelling by train as it's opposite the station however it's a good 15 minute walk into the city centre. Parking at the hotel is 3rd party and £10 for 24 hours and £15 at weekends. I do think there should have been some concessions for hotel guests. Other hotels we've stayed at do have arrangements with parking companies. Our room was on the third floor. The lift only went to the second floor on this part of the hotel so no good if mobility is poor. You can put requests in whilst booking but don't know if the is will affect the price. The decor in our room was a bit tired but it was clean and there was plenty of storage. The bathroom looked good and toiletries were supplied. Breakfast was good and plentiful. You could have cereal, full English and continental. There was plenty of tea and coffee and staff were always clearing tables. I did enjoy my stay but feel for the price paid it should have better.

    5
    « smiles all the way »

    weekend stay 21st October 2016,myself, my wife and daughter, from the time we came out of railway station and saw the Queens, we never stopped smiling from Friday night until Monday morning when we were disappointed to leave, absolutely fabulous hotel, rooms were superb, food superb, breakfast evening meals top quality, management, staff could not have been better, really put themselves out for guests, always with a smile. quality dining in restaurant, would like to thank Peter, restaurant manager, greeted us every evening, really looked after us. special thanks to Sona deputy manager, beautiful caring lady, always on hand if you required anything. thanks to all the staff who work so hard who gave us a wonderful weekend experience. would have like to thank them all individually thank you so much

    5
    « Birthday treat »

    Location good as opposite train station. We were upgraded to the Kings quarters so room was large. Robes and slippers supplied. Breakfast was excellent. W did eat in restaurant first night which was good. Lovely lounge to relax in away from the bar. Staff very friendly

    4
    « Steve from Leeds »

    Had a shopping spree with my wife and two son's and did Chester zoo the next day. A good time was had by all. The hotel service rooms were really good. its in a good central position by the railway station.

    2
    « Disappointing room »

    Very disappointed with room shouldn't have to upgrade to get a descent room. Our room was No 86 ,no remote for telly when we arrived ,so phoned reception, promptly a remote was delivered. A bulb had gone in bedside light maybe that was intentional so you wouldn't see the huge cobwebs that were on the side of bed head. Also the bed cover was torn in a few places . Wouldn't have that in my own home so certainly not putting up with it in a so called 4star hotel . Supposedly on par with The Abode.

  • 5
    « Excellent Historic Hotel »

    Really nice stay. Good reception, interesting hotel with historical and quirky features. Very quiet, clean room. Air conditioning and shower perfect. Lots of attention to detail. Very good breakfast with good selection. About a 15 minute walk to the city centre, though so excellent bars and restaurants on the same street. Buses and taxis just outside. Highly recommended.

    5
    « Not long enough »

    This trip was a red letter day voucher last year from my son for my 60th birthday. Decided Chester was the place to go,I just love city breaks and have never been here. Booked The Queens as had read some good reviews ( and not so good) but we all have different experiences. Arrived about 2pm a and found the Ncp car park that is only 6.50 for 24hrs instead of the £15 for the car park next to it. Thank god I read reviews as that's where I got the information from. Lovely hotel on entry shame the girl on reception couldn't smile. First impressions wasn't very welcoming. Gave her our name she just gave us our room cards and that was that. Luckily the way to the rooms were well placed. Our room was beautiful very clean large and in keeping with the ornate character of the hotel. Lovely bathroom very modern and clean all toiletries supplied and lovely fluffy towels and dressing gowns.fresh clean bedding and the most wonderful pillows that you just sunk into. Dumped our bags and made our way into the city centre which is a shoppers paradise. Beautiful buildings and quaint old shops. We walked our feet off and decided to have a coffee and snack. We were booked in for evening meal which was part of the package. Lovely restaurant al la carte menu nice bottle of wine really excellent maitrede as the waitress had forgotten our vegetables so he gave us free coffee. Out into the night to have a few beer. Found a lovely pub 5 minutes walk away. The Harkers Arms lovely friendly pub serving real ale. My husband got through quiet a few, Had a lovely nights sleep very quite no noise at all. Brekkie absolutely delicious. Everything you could wish for. I'm not a breakfast person but had cereal, scrambled egg toast then a crossant. Packed our bag and left for a day at Chester Zoo. Although I'm 61 One of my favorite places is the zoo. Spent the whole day there worth every penny of the £20 each. Next time we will book 2 night as we didn't have enough time to do many of the things we wanted to. Well worth a visit Chester is one of my top city breaks now along with Liverpool, hard to separate the two.

    5
    « A clean and friendly hotel »

    What a lovely surprise, a large and very clean hotel with lots of history. Rooms were clean and decorated nicely, .The food was amazing in The Kings restaurant, we also had a great breakfastwith lots of choice. Within walking distance to Chester town centre. Would definitely recommend.

    5
    « Returning guest. »

    Invariably stay here when visiting Chester - which we do a few times a year, particularly if attending gigs at the near by Live Rooms. The hotel is ideally situated for this, being just a couple of minutes walk away from the venue. The hotel is really nice, and staff are friendly. We were upgraded on this most recent stay, and stated in the Kings Quarters, which are fantastic. Lovely rooms with great facilities, and excellent views across Chester. Breakfasts are varied, and the qualty of items is really good....my only slight, and reluctant, criticism is that the cooked items on the buffet were at best lukewarm. Chester town centre is quite close too - maybe 5/10 minutes walk.

    3
    « Weekend break »

    Having spent an amazing weekend in the Hallmark Hotel, Derby, where the food, service, facilities, and staff, were fantastic, we decided to book a weekend at the Chester hotel in the same chain. Our initial reactions on arriving at the hotel were "wow" - beautiful reception area with impressive chandiliers, high ceilings etc. Our deal included a 3-course meal in the restaurant, however, we were disappointed that we were only allowed to choose from a very limited menu. Previous hotels at which we had stayed (not just Hallmark), had allowed us to choose from the main menu, with the option of paying additional supplements for certain dishes (this include the Hallmark at Derby). As a result I had to choose a starter I didn't even like. At no point during the meal did any member of staff ask if everything was ok with our meals. We were served our desserts but not given any cutlery with which to eat them! This was quickly rectified by the restaurant manager. Breakfast on the first morning was, as we had had at the Derby hote, a buffet, which was acceptable. Unfortunately when we went down for breakfast on the second morning we had to join a large queue of other guests who were waiting to be seated in the large dining room. We were offered a table in an adjacent dining room, where unfortunately no-one bothered to ask us if we wanted tea or coffee (we had had a pot of both brought to our table on the first morning). One of the waiting staff was pouring tea and coffee for several of the other tables, but he didn't even glance our way, despite having just seated us at our table. It took my partner over 5 minutes to get anyone's attention, by which point we had been waiting for over 10 minutes. The buffet was nowhere near as extensive as provided the previous morning in the larger dining room. There was no loose sugar for our cereals, and only one bottle of tomato sauce (no brown sauce). The only spoons provided for our cereals were soup spoons! Overall a complete shambles and very disappointing end to our, otherwise, average stay, for a fairly expensive weekend. Although the rooms were impressive, ours was fairly small, and boiling hot! due to the window being painted shut, and being unable to turn the radiator down/off. Regrettably, compared to the fantastic service we received at the Hallmark Derby, this hotel was very disappointing overall, and we would definitely not stay there again. We believe it is just too big, and impersonal.

    4
    « Groupon deal made t reasonable »

    This hotel is very handy for Chester town centre within easy walking distance. The main reception areas look fabulous and it feels very grand taking you back to its heritage. Room was quite small and the bathroom was a little shabby but bed was really comfortable and we slept really well. Breakfast was good quality and the staff were friendly and efficient. Queuing at reception to check in was a bit of a pain but there was a wedding on, but they could have preempted this. Drinks were expensive but this is a hotel!!! Without the goupon deal it would have been poorer value for money and the car parking fee is a rip off at £15 a day.

    5
    « Amazing from start to finish »

    Myself and my husband stayed 1 night in the Kings Quarters of the hotel. The room was spotlessly clean and had everything you could possibly need for an overnight stay. We ate in the King's restaurant in the evening, the food was amazing and I can highly recommend the cocktails. Also a lovely touch was the live entertainment playing throughout the night. We finished off our stay with a fabulous breakfast in the Jubilee restaurant, lots of choice and well laid out. The Hallmark staff were nothing short of professional throughout our stay and I would highly recommend this hotel to anyone visiting Chester.

    5
    « What a treat »

    Stayed for a long weekend what a treat The staff the food and accommodation absolute perfection. We also loved the waiting room bar, Paul the barman was an absolute star very friendly and helpful . The hotel is a an absolute gem in an amazing location with all the attractions of Chester city centre within easy walking distance. Thank you again to all the staff at the Queen for making our weekend break that little bit more special.Hope to be back very soon.

    4
    « Paul fantastic »

    We have stayed here many times, unfortunately on this occasion we had a bed experience in the restaurant. We waited over a hour for our pre booked meal and was disappointed when it arrived. However one member of staff always stands out above the rest Paul in the bar he can not do enough for you. Always helpful with a smile on his face, and willing to go the extra mile.

    4
    « A few days in Chester »

    Stayed at the Queen Best Western on Sunday and Monday night. Hotel was very quiet, probably the time of year. Room was comfortable and staff were great. Food was good if not a little overpriced but plenty of places a short walk away...

  • 5
    « Expensive but worth it. »

    They say you pay for what it's worth. And it's definitely true in this case. The races were on so seemed expensive but then you arrived and you saw why. Everyone wants to stay here. Literally you come out of the train station. No need for a taxi as you'd beat usain bolt to the door before he'd won his 100m gold medal. Fully booked and you could see why. Receptionists were friendly and accommodating and tried to help us all check in early although there was a large group. The bar was fully staffed and open from 9 (race days has its perks). Twin double beds. The rooms are massive. Let down slightly by a poor shower but over the grand scheme of thinks. That's nothing major at all. Taxi rank again right by the hotel so you're able to get anywhere. Being so close to the station you worry about the noise. That's covered. You don't hear a thing. After drinking and a great comfortable nights sleep we were met Ruth a Buck's Fizz and a cracking selection for breakfast. Eggs cooked to your preference for added cost but selection of cold and hot buffet breakfast included in room and breakfast cost. Honestly. A great hotel that has everything you need for a day/night in Chester.

    4
    « Nice and Quirky »

    I really like this hotel because the décor is really interesting and quirky (to someone who likes royal history..) I was lucky to be staying in one of the suites which was huge and had a massive comfortable bed - well worth the extra cost. It is right next to the train station and only a ten minute walk to the shopping centre. Breakfast good - usual choices. We had our evening meal here in the King's Grill - also very good. It only misses out on five stars because you have to pay ten pounds each day to park and it was quite noisy first thing in the morning with a lot going on outside. I would advise if you want to sleep in to ask for a room away from the front of the hotel.

    5
    « Wedding Day ?? »

    We had our wedding day at the Queen Hotel and it was amazing start to finish, would highly recommend. Reasonably priced for a brilliant day! All the guests say how amazing the hotel is and how much they enjoyed staying there. The food was exceptional, wish I could have the sweet potato ravioli dish every day. Hats off to the chef! Organising the wedding was a breeze with constant help from the event organiser at the hotel, Zoe. Couldn't have asked for a more perfect wedding experience! They even helped make sure our baby daughter was well catered for during the whole day. Already booked for our anniversary next year in the King Suite which is an amazing room!!! Thank you from Lindsey & Matt xxx

    5
    « Best hotel of our trip »

    Wow. What a stunning place! We arrived bowing we would have to check out super early for a flight, and as soon as we got to our rooms we wished we were staying longer! The rooms are stunning, the staff are amazing, and the room service was beautiful. They even accommodated our 5:30am breakfast, which was also amazing!! Cannot recommended highly enough.

    5
    « Overnight Business Trip »

    1st class hotel, very very spacious and comfortable rooms the staff are so polite and attentive, the breakfast in the morning was one of the best I've had, although I didn't need the railway station it was within a stones throw from the hotel

    5
    « This Was a SURPRISE »

    I simply didn't expect to find such a quality hotel next to the Chester Train station. The interiors are glorious and quirky - from winding staircases and gorgeous outdoor tea areas to hilarious art and installations. The rooms were spectacular. we upgraded for 30. to a King's room - we had the 'Constantine Room' - a lovely view of the city. The service in the restaurant is really slow, so not sure I would return there but the hotel was just lovely.

    5
    « Very good value, excellent location »

    Very comfortable room, excellent breakfast. The location near to the station but still close to town was very good. The bar and lounge were also very good. My only complaint would be the car park charges which were a bit steep.

    5
    « Wow factor »

    I arrived at this hotel , not expecting much, as most hotels near the train stations are dire. However we walked into this hotel and it was stunning, the grand staircase, with the check in desk just in front. There were many people checking in and were dealt with swiftly and with a smile. We were given a room in the newer part of the hotel, and just the walk down the corridors, past the stunning courtyard with statues and fountains were spectacular. We got to our room which was well decorated, well equipped and plenty of room, it had everything you needed. On top of that it was just a 10 minute stroll into town! Soft live music with breakfast was a real treat. - Cant wait to go back!!!

    5
    « Excellent stay »

    Another excellent stay, this is our second year that we have been there. The staff were very pleasant ,food,and rooms also were very good. Will be going back next year to explore Chester a little more. A very quirky hotel a mixture of modern and interesting deco which was very different. The train station is across the road plus a bus service's to different parts of Chester.

    4
    « Break in Chester. »

    Great nights stay. Room are large and comfortable. We stayed on a groupon deal and it was great value. Received a drink on arrival and breakfast which was also very good. Hotel is only a 10 min stroll from everything very central. Would recommend.

  • 4
    « Fab hotel !! »

    Stayed here for one night in a kings suite. Rooms are very clean, bathroom modern with separate large shower and bath. Great night sleep - no noise from other guests slamming doors all the hours ! Had a meal in the Kings grill on the Saturday night. Service was a little slow, but taking into consideration it was 8.15pm on a Sat night. Took about 50 mins for starter to arrive after ordering. We both had starters and steak mains with 3 side orders (steak only comes with a tomato and mushroom) a large red wine, peroni and glass of lemonade = £91.00. The food is of a high quality and was worth the wait. The breakfast on Sunday was served until 11am - fantastic touch to have a Buck's Fizz welcome drink upon arrival to breakfast. Buffet style, lots of choice. All staff we had dealings with were very polite and professional. You can literally roll out of bed and be at the train station so easy to get to, or you can drive and park right next to hotel for £15, they will sort this for you at check in. Would recommend you stay here, I will be returning xx

    2
    « Disappointed - rude receptionist. »

    We have stayed at this hotel several times over the past several years and have always been happy until now. We made reservations for 2 double rooms through late rooms.com approx 8 weeks prior. On arrival we where greeted by an unsmiling and non-friendly receptionist and was shown 1 double and 1 twin room. We kept the double room and asked for anothe double room to replace the twin. What we got was disappointing, small, poor furniture and below standard for the price. There was no air conditioning, opening windows so no fresh air leading to an uncomfortable nights sleep. The only plug in the room was located a good distance from the dressing table and mirror that made using a hairdryer and mirror combination a little awkward. We offered to pay for an upgrade but the receptionist said 'you cannot get an upgrade' and had a note added to our new room saying 'do not move'. A little confusing as there was a tv screen saying room upgrades from £15 tonight. A lady and gentleman checking in next to us where told their room would have been upgraded by the time they returned to the hotel later that day. We had no choice but to put up with it. The other double room smelt strongly of bleach. On a positive, the breakfast is amazing with a huge selection and the consierge presents himself very well and complements all guests in a lovely manner - if only all staff used him as an example and followed his lead. We will not be booking at this hotel again.

    5
    « Exceeded expectation!!! »

    On a recent trip to Chester to buy wedding rings, my girlfriend & I needed somewhere to stay last minute. Everywhere was booked so we headed back to the train station to travel back to Liverpool. On our way we happened upon The Queen Hotel and popped in for a drink. We were lucky enough to speak to Head Concierge Iwan Davies aka Bruce. To say this chap was professional & went over & above in order to assist us is an understatement!!!! He is a credit to a hotel that we found to be absolutely stunning! The rooms are lavish, large and extremely comfortable, the breakfast was high quality & delicious ...... with a complementary Bucks Fizz - which assisted my hangover! All in all, as someone who has previously only stayed at the Grosvenor whilst in Chester, the Queen Hotel is where we will now be staying........ and "Bruce" is a credit to the place!

    4
    « The old queen »

    Old in as much as Victorian but still very elegant frequented by the royals of the day and Dickens, and Lily Langtry etc etc, so that was then but this is now and it's still pretty good, we (4 friends) did a cheap and cheerful Groupon, night stop en-route from a break in N Wales and really enjoyed it we got a free drink thrown in, great breakfast where we also had a 'free' bucks fizz, The queen in a Railway hotel with a great history, the reception staff were super and confirmed with a shy wink what a good deal we had arranged, if you can stay at the queen, good rooms/bathrooms well appointed, a certain gentle mans club type rooms, try the Albert room and sink into victoriana! it gives good access to the City and the parking £8 for 6 hrs wont brea the bank!

    4
    « Quirky Hotel »

    I stayed here for 2 nights with B&B over the August bank holiday, the hotel was quirky with lots of sculptures and pictures dotted all around the huge staircase. I had a room overlooking the garden patio which was lovely. The windows opened up so you could get fresh air. The room was clean and very comfortable, the only downside was there was no air-conditioning, however I got a fan delivered to the room to help with the heat. I had to pay to park the car which was next to the hotel, however this was not to expensive. I would stay here again if I was visiting Chester and the surrounding areas.

    5
    « Conference »

    Nice easy check in. My rooms was in the Kings section of the hotel and I found the room very well appointed. Having a shower & bath is a great option. Conference rooms all very nice and well presented. The car parking was also good. Reasonable location near the train station.

    5
    « Lovely »

    Stayed in one of the King suites. What a lovely room. Massive bed, massive bath, powerful seperate shower. Staff more than welcoming. Room was clean and decor was nice. Room was air conditioned - although I had some trouble getting the temperature right. Loved it, would recommend and stay again.

    1
    « Dust & Mould ?? »

    Stayed here in September and was not impressed at all. I was so looking forward to my stay more so as I was staying in the new part the Kings suites. Don't think I have stayed in a room any dustier or as mouldy as the one I had for this stay. What was even more annoying was after a long day in business meetings I returned to find my room had not even been serviced. I called reception who weren't very helpful and said someone would service the room. Went to dinner to only return to find my room still hadn't been serviced. I was simply to tired to bother any further. All I can say is I certainly didn't feel the money I paid for the room for the two nights was good value and I will let you judge as I have attached pictures of the level of dust found in my room from the bedroom to bathroom. With loads of mould on the Windows. Unfortunately I shall not be returning. ??

    4
    « Weekend girlie treat »

    The hotel is ideally located right opposite the train station. The checking in was busy but efficiently fine. The receptionist could have been a little more pleasant being the first to greet you, but that a personal thing. The room was very nice a little dark probably for character. Overall a perfect stay .

    4
    « Great stay! »

    We stayed over night as we were at our friends wedding. The room was very spacious, if a little bit dark. We stayed in the room that Charles Dickens had stayed in! We were really impressed by that. Breakfast was a buffet. Really tasty. The drinks were quiet expensive but it was to be expected.

  • 5
    « Weekend stay »

    We stayed at the Queens hallmark for a romantic night . The staff were very welcoming. The hotel was very grand and clean . We stayed in a kings executive double room which was very nice . We ate in the hotels restaurant which was excellent. Breakfast .... we had a bucks fizz on arrival and there was a young man playing music whilst we ate our breakfast which I've never experienced before. The whole stay was very enjoyable. The hotel was close to all Chesters amenities.

    4
    « No milk today... »

    The hotel was clean, the room adequate, the location perfect and the staff helpful, so overall it gets a "very good" rating. We ate dinner in the King's Grill, which was well up to 4 star standard with one small exception. The chicken used in the Ballotine gave the impression of being from cheaply-sourced force-grown poultry and consequently lacked the texture of an older more mature bird; I would have expected better at a 4 star dining establishment, but I am equally aware that this is a personal and necessarily subjective opinion, and that others may interpret that texture as "tough". The absolutely perfect lavender crème brûlée more than compensated. The hotel has a "go green" policy for servicing the rooms whereby one may decline a linen and towel change and benefit from a free drink at the bar. A sound scheme in principle, but clumsily applied. What is not made clear in the POS material is that nothing is replenished in the room, necessitating a call to reception requesting toilet rolls and milk capsules. Two and a half hours later when nothing had arrived the request was repeated as we were leaving the hotel for the evening. We returned to find two toilet rolls grudgingly dumped outside the room and no milk for early morning tea. The implementation of this laudable policy needs to be revised and applied more intelligently. I noted that a previous reviewer commented on the £10 charge for an ice bucket, and a response from management that they were reviewing the policy. Well, they have presumably reviewed it and done absolutely nothing! The ice will still cost more that the wine it is chilling. Once again, as in the case of having to beg for a milk capsule, is this really appropriate at 4 star hotel prices?

    2
    « Not great and breakfast wasn't nice »

    Stayed here for 1 night. At check in we didn't get informed about what time breakfast was. We asked about parking and were charged for 24 hours although if she'd of asked id of only been staying in it a few so could have paid less. She also then sent us in the wrong direction to our room and advised us the wrong floor! Wasn't the best start! Arrived in the room with no electric. Had to wait for maintain to arrive. The papers cards that hang on your door were already filled in by someone else who stayed in the room over 2 weeks before! The bed was comfy but the room wasn't great. Bathroom sealant was black and was meant to be white and there was a light hanging of the ceiling above the bath! Breakfast! Total rip off. Walk out the hotel and go somewhere else. They even charge 10 pound per person to deliver it to your room. Obviously we didn't pay this and walked down but I wish we hadn't bothered. It was horrendous. I work away a lot and stay in hotels but this by far was the worst breakfast I've ever had in a hotel. Locations good 10 min walk into town Wouldn't stay again 215 for one night was a rip off for what we got.

    5
    « THE place to stay in Chester »

    Room was big, clean and had a bath and a shower, sitting area, comfortable. Staff were helpful despite it being a very busy day. Food served was well presented and tasty. Special mention to Iwan who at the end of a very busy day took some time to come an introduce himself to me and check the conference I had run had gone well. An absolute gent ! Stayed here several times in the last 18 months. Would not hesitate to do so again. Literally across the road from the train station - very convenient.

    2
    « Quoted Policy when no policy exists »

    Arrived late to hotel after a long day and journey. Dropped my stuff off in my room and arrived at bar at 22.03 where I asked if I could order food. I Was told room service only. I Asked if I could eat my room service in the bar was told yes! Then I was told I had to go to my room as it was hotel policy. I asked to see the policy and Paul the bar man said there wasn't an actual policy. Then he asked if I'd like to speak to a manager. Duty manager Monika was called, and she advised me again it was hotel policy. I asked to see the policy and again told there was no actual policy. All I wanted was a quiet pint and a bite to eat before heading to bed. I ended up wandering the streets to find somewhere where I could have a relaxing pint and a bite to eat. I did amongst the grimness of this part of Chester. Beware of policy quoters as a means of refusing service! Advise to hotel, if you train your staff to quote policy then have an actual policy to back it up and have it published on a place that enables guests to make informed reservations choices I await meeting the operations manager to find out why his team quote false policies as a means of denying service. I shall not return!

    5
    « Fantastic customer service »

    I would just like to thank both Sarah and Sue in the reservations team who went above and beyond to accommodate our booking for 2 December 2016. I can't put into words how much it means to us. We are looking forward to our stay with you. Catherine

    4
    « Trip with friends »

    Weekend trip with family friends and we could not have picked a better place to stay. The hotel is directly opposite the railway station but it is surprisingly well insulated with no excess noise. Lovely welcome from reception staff with easy check in. Parking is available but expensive at £15 for 24 hours! Beautiful room and spotlessly clean. Plentiful supply of towels, toiletries and bath robes too. Breakfast was a bit disappointing - a toaster that did not work and a 15 minute wait for one mug of coffee. However the glass of Bucks Fizz as we entered the dining room was a lovely touch. Would happily stay here again.

    4
    « Very convenient for Train visitors »

    We wanted to visit Chester on our recent train trip through Wales and England. This hotel is old, but has been well kept up and is still well worth a stay. The full English breakfast is worth eating. The hotel is frequently used by tour groups, but the breakfast area is large and the buffet is well stocked and plentiful. Our upgraded room was small by American standards, but it was quite comfortable and the upgraded furnishings, large tv and recently redone bathroom gave it a feeling of luxury above the price of the room. The hotel celebrates British royalty and for an anglophile tourist, the decorations were rally fun. The small guide bar and the large public sitting room added to the comfortable feel of the hotel. We found the staff to be very helpful, friendly and competent. The location is literally across the street from the railroad station and there is a Hop Hop Off bus stop directly across the street. There is also a local bus stop at the hotel.

    3
    « Quirky »

    The most favourable comment I can give is that this is very quirky. There are elements of the past which go down well but also too many failings from check in to dining. It took quite a time to check in despite having pre booked. Also I found later, they had not authorised charges to the room which caused problems in the bar. The room had a window that was broken and wouldn't close and despite the restaurant being very quiet, we were told that we had to book a table. It is in an ideal location but quirky is not good in this circumstance.

    5
    « A very pleasant surprise! »

    After travelling by train with luggage, we were amazed to see this fine and stately hotel directly across the street from the train station. The staff continued to surprise and delight us everyday! We stayed three nights and enjoyed great advice, guidance and what felt like special treatment from many of the staff everyday! Shawn on the front desk was warm, friendly, efficient and was our initial face of the hotel. Thank you! There are numerous bus tours that stop here and staff have a wonderful way to make each of them feel special! The rushes come and go, and the real enjoyment for us was getting to know several of the staff in the quiet times. Paul and Shannon in the pub, Sebastion at breakfast, Haley and Fabio in the King's lounge and restaurant. Food quality was very comfortable, some choices were exceptional, such as the crab cakes as appetizers and the rack of lamb. Breakfast is a full English breakfast that is hot, fresh and has wonderful choices. Enjoy the garden with lots of photo opportunities and fresh air! Thank you to all the staff who made our stay as unique and comfortable as Chester itself!

  • 5
    « FANTASTIC!!!!! »

    The Queen really is a fantastic mixture of maintaining its history whilst providing a very high standard. The hotel has so much to offer visually, it really is an aladdins cave of worldly artifactures.The staff go out their way to make the stay there, that much better. Me and my partner would like to especially thank Fabiano the Italian Waiter and the hotel Concierge who were a credit to the hotel. I have to say, the food there is unbeatable for the price we paid. See you soon.

    4
    « Hampton couple second stay in Chester »

    What a charming hotel spoilt only by the cold and unwelcoming young blonde women at reception who treat you with complete indifference. Hence, the 4 stars instead of 5. Our stay in the Kings section of the hotel was restful, comfortable and quiet. We loved the garden, statues, memorabilia. We loved almost everything just work on the attitude of your front of house staff and you are there. Can't comment on breakfast as we steered clear due to the large wedding that took place so we knew it would be too busy both days. We would stay again as the hotel sells itself.

    2
    « Average »

    Parts of the hotel are really outdated. Nice room but not great for executive level, I would have expected more. Parking is £15 for 24 hrs! The bar was moderately priced but very dingy and tired looking. Breakfast was awful! The coffee was watered down and the toaster wasn't working. Very poor selection to choose from. Wouldn't stay again, there are better hotels in the area.

    5
    « Best hotel! »

    We stayed here overnight to celebrate our wedding anniversary. I can't believe it's only four star! It is the best hotel I've ever stayed in! It is stunningly decorated, the staff are excellent and the food and service second to non. The room was gorgeous and luxurious and it's the only bathroom I've ever had with a large, separate shower cubicle.On top of that, during dinner we were treated to entertainment from an amazingly talented pianist/guitarist/singer and again during breakfast, a different guitarist. Lots of lovely extra touches and, although expensive, well worth the money for a special occasion.

    5
    « Great history meets superb contemporary »

    My first trip to Chester and I find myself in The Queen Hotel. This is sublimely comfortable and relaxed. Staying in the King's part of the hotel (all adult, no-kids allowed area), suite 1110 named "King Robert 1 of Scotland". The warmth of decorations are excellent plus gallons of natural daylight make this an inviting home-from-home room. Wonderful bathroom with big bath and walk-in shower. From thoughtfully placed art leading you to your super king sized bed, to all the usual iPod docking/all-singing, all-dancing audio unit, usual smart TV and kettle complete this room experience. Kings Grill is a 2 Rosette restaurant with innovative menu and good selection of wine to pair with. Overlook this hotel at your peril. It's sublime.

    5
    « Jaw dropping! »

    From the moment you pull up to the hotel, you're in love with the outside. The lobby decor is perfect for the theme. Every floor of the hotel is decorated with hundreds of statues and framed photos of previous kings and queens, and English history. The Lily Suite was truly jaw dropping. Elegant sitting room with ornate furniture and furnishings from the Victorian era. You then walk up into your spacious bedroom complete with vanity following the Victorian theme. Little balcony with large windows. The bathroom is large with a massive 2 person bathtub, and dual sinks. There's an authentic English pub downstairs that's perfect for a drink...or two.

    5
    « An Excellent Stay! »

    We recently spent a night at the Queens hotel! We were instantly surprised with a complimentary upgrade upon arrival! The staff we very helpful and friendly! They took the time to help us find a restaurant that we'd booked a table for! The breakfast is also brilliant! I'm looking forward to returning again soon!

    4
    « Great hotel »

    We stayed here last weekend just me and the wife, got a free upgrade as it was my wife's birthday, friendly staff, lovely room and a very hearty breakfast, what more could you ask for and just a short walk into the centre of Chester.

    5
    « Fantastic bank holiday weekend! »

    We spent August Bank Holiday here and had an amazing time! The hotel is very quirky with something unusual around every corner, inside and out. We stayed in an Executive Suite which was lovely, the room included a free safe, hairdryer, iron/ ironing board and overlooked the courtyard. It included robes and slippers but the robes were a bit old and rough. You could also swap your housekeeping for a drinks voucher in the bar which was a great idea. The breakfast was brilliant, a huge hot buffet and eggs made to order. The omelettes were lovely. We had a glass of bubbly with breakfast and there was a live singer on which made a nice change! In reception they had water with lemons and limes, also big jars of sweets with cute little tongues for guests to help themselves. Service was great except for in the cocktail bar, the drinks were amazing but staff were a little rude and not very welcoming. We'll definitely visit again and if you can get the train it's right opposite the train station and a short walk to the centre. Great for avoiding bank holiday traffic.

    3
    « Many good features and could have been superb but badly let down by its management. »

    The Queen is an intriguing sight as one leaves Chester Railway Station. It has largely retained its, seemingly original, heavy late Victorian appearance. I had booked and it was just a step. The room was not cheap by Chester standards but it had been recommended to me. I was given a very modern and well-appointed room on the sixth floor of the converted office block that forms a large annex reached from the main hotel by a long glazed corridor round a very beautifully landscaped courtyard. (Interesting displays of ancient Roman soldiers). The room should however be re-designated as a broom cupboard not because of it size but because it the constant bumping and whirring of the noisy lift motor on the other side of a thin wall. I had not been warned, but to be fair, when I complained, I was moved without demur to another room, which was fine. The bar food was adequate and undistinguished. The bar service was polite without being over-friendly and competent but it was very slow. When it came to checking out, there was no-one on reception and I had to wait Eventually, I gave up waiting but, as a result, I missed my train! This interesting property and its willing staff deserve much tighter management. I wouldn't go back unless I had definite reason to believe that a firm management grip had been introduced.

  • 5
    « A lovely hotel which ticked all the boxes »

    A friend and I stayed here a couple of weeks ago, when there was exceptionally hot weather. We found our rooms to be perfect with air conditioning, so after so shopping etc., which was draining, we could enter perfectly cool rooms - so nice! We ate in the dining room on the first night, and then in the bar on the second. The food was very good and enjoyable. Breakfast was well organized with no waiting around, plus there was a large conference to cater for while we were there, but it did not affect the efficiency of service. We found the staff to be friendly and kind. A special 'thank you' to Luke in the dining room, and to Crima on front desk who went the extra mile for us when we showed delight in meeting Queenie (beautiful 'cat in charge' of the hotel). Yes, we are cat lovers and missed our own cats at home! I can recommend the King James VI room overlooking the Italianate gardens for quietness and comfort. I'd be happy to return at any time!

    3
    « Lovely hotel but you have to be patient if you want a drink or food! »

    Have stayed here on a previous 2 occasions and it was great. This time we decided to try the Kings grill and cocktail bar and were very disappointed. We were booked into the restaurant for 8.30pm but didn't get seated at a table until 9.30pm and this spoilt our plans for that evening. The drinks while we were waiting took over 20 mins to arrive. No apologies at any time from the staff. The restaurant was not busy there were empty tables! After the meal we went to the waiting room bar and again even though it was quiet we still had to wait a good 10 minutes for 2 drinks. When checking in we had to wait for someone to appear when he eventually did again no apology and he was totally disinterested in us. The room was great and the bed so comfortable. Just a bit of customer service required to make this excellent. Will be trying elsewhere next time as at £270 for the night and £100 for dinner I expect excellence throughout.

    3
    « anniversary weekend »

    stayed here for 2 nights for our fisrt year anniversary, stayed in a suite. the hotel is in a good location. breakfast was the best part of our stay everything cooked well and plenty of options. room was large and bathroom was great. we had an incident by being woke up at 12.45am one of the nights by a porter trying to access our room, supposibly got the wrong room???? did get an apoligy but i didnt feel it was satifactory. all in all i would stay here again as i feel there are more good points than bad although i feel it is over priced at £500 for the 2 nights we stayed.

    3
    « Not the best »

    I recently attended a conference at this hotel and to be honest I wasn't that impressed. The hotel itself is beautiful and very modern (down stairs that is). However the bedroom we were allocated was very old fashioned, perhaps they are going through a refurb! The essentials such as a 'big light' was missed so the lighting was very dull especially when trying to do your makeup! No tall mirror, and the mirror by the table was too high up so we had to use a pillow as a booster ha! We ordered a pizza for room service and the first pizza was wrong so when we received the right pizza half of it was cold. The meals for the rest of the event and breakfast weren't anything to shout about unfortunately. Two major positives are the conference facilities, and the reception and bar staff were lovely.

    3
    « Nice hotel, but was left feeling a little disapointed by poor customer service - come on smile!!! »

    So, I booked a room for £182. I am assuming the higher rate was because the races were on the day we decided to stay - but I searched high and low and couldn't find a better rate for the Kings rooms. Groupon do deals for around £80 in the older Queens rooms. The booking was for one of the rooms in the new section (The kings) part of the hotel. The week before I arrived at the hotel I emailed Hallmark to explain that this was for our one year anniversary, and could we have the best possible room in the range that I had paid for - I wasn't expecting anything for free. I received an email back explaining that my query had been forwarded onto the hotel, and that they would be in touch. They never did get in touch, even if they couldn't guarantee this it would have been courteous of them to reply. The room we were given was small, but beautifully appointed. The bed was very comfortable, the bathroom was lovely and the décor was out of the top drawer. The whole hotel is very aesthetically pleasing, it is stunning and spotless. The courtyard in the Kings area is a lovely place to be. Check in was very clinical, and we weren't made to feel welcome at, not so much as a smile from the guy checking us in - and no sign of friendliness, just efficiency. It seemed this was the norm for the hotel as quite literally the only person we received a smile from and a little chit chat was Paul in the bar, maybe other members of staff should take a leaf from his book as they were solemn and very matter of fact. I made a query about parking and was made to feel that I was in the wrong for asking. Breakfast was fresh and plentiful, and the live music was great - but yet again it didn't seem to do anything to cheer the staff up. We had to wait a good while to get a table. We were asked if we would like tea or coffee, which didn't arrive. I had eaten half of my breakfast, and asked another member of staff and the tea finally arrived as I was finishing my meal. She left the tea and shot off quickly without leaving milk. I shouted after her, to no avail. So my partner went and took a half used pot of milk from an abandoned table. Not what you would expect at all. My partner said that the dead pan faces were making her feel uncomfortable in the end, and for this reason we probably wouldn't return as I really didn't feel that we received value for money. I have had much better for a lot less money and I really did expect better. A few tweeks, and this hotel could be so much better.

    5
    « Wedding 23rd December 2007 and every year thereafter. »

    We had our wedding registrar and reception and were very impressed, the staff were excellent and over-exceeded our expectations and still do every year when we visit. The rooms are elegant with history which only adds to an enjoyable experience. We have stayed in the suite on our wedding night along with various other rooms since 2007 - present and enjoy the warm welcoming the staff deliver up on arrival and throughout the stay. My Husband and I have stayed in the Charles Dickens rooms which was such a delight with the quirky features, windows and sloppy flooring. Knowing that Charles Dickens had stayed in this Grand Victorian building was an enjoyable moment. If you like history this is an experience but one with fine dining and excellent service throughout. I have and will continue to dine at hotel for many more years to come and highly recommend for romantic city breaks and short stays with the family centrally located with the advantage of the Chester Railway station directly opposite, parking is to the left side of the hotel and front for the disabled. The hotel staff are very polite and strive to make your stay an enjoyable one. This hotel holds a part of my heart which I will always cherish in such a wonderful historic city, highly recommended.

    2
    « Not everything that is "quaint" is good »

    The Best Western Queen Hotel in Chester is definitely "quaint". The layout is quirky as it has evolved from a number of properties. The staff was very attentive, and the concierge was terrific. Unfortunately, there were some issues. The hotel is not air-conditioned, and it gets hot in Chester. The only relief at night would have been to open the window, except our room had a window that was broken, and stops had been installed to prevent it from opening more than a few centimeters, so the sleep quality was awful. The only thing that could have made it worse was if the Best Western Sales and Marketing team had decided to have a meeting at The Queen, and party loudly until all hours of the night in the center courtyard, surrounded on three sides by paying guests' rooms whose only cooling method was to leave the windows open. BTW - that's exactly what happened. I couldn't believe that the very folks whose job it was to promote BW hotels could be so inconsiderate of the guests in a BW hotel. I can assure you that my international committee will not be staying in a Best Western property any time soon.

    5
    « Wonderful »

    I booked this as I wanted to be near the station and close to town. I thought it looked a nice hotel on the website and sometimes this happens and when you arrive they have shown all best pictures on website i.e. the foyer etc and the rest is shoddy, not in this case. Hotel is beautiful, rooms are lovely and exceptionally clean, all staff were friendly ,helpful and polite. Breakfast was amazing, supplied a range of wonderful food and the maitre'd at breakfast was super efficient ..can't recommend highly enough, next time will try dinner. Thank you made very special weekend.

    2
    « Disappointed »

    I was really looking forward to experiencing the grandeur of this hotel but was left with total and utter disappointment. After paying over £200 for myself and my husband to stay in an Executive room with breakfast, we were begrudgingly checked in by a young blonde receptionist with the most appalling customer service skills I have ever experienced. The room was dated and small and there was only one robe not two. How this was an Executive room I don't know - it was more like a classic double. We decided to have a pre dinner cocktail and a young lady took our order in the cocktail bar. We waited for 20 minutes with still no drinks arriving and so we just left - again feeling very disappointed. The concierge gentleman was however lovely - very chatty and friendly.

    3
    « Good outcome after a not so good start »

    My partner booked The Queen Hotel in Chester as a last minute birthday treat for me. As it was Chester races that weekend, rooms were hard to find, but he found a double room available on LateRooms for The Queen Hotel. We arrived early and asked for our bags to to placed into storage until check-in. The lady on reception checked to see if our room was ready and surprisingly over an hour early it was. When handing me over the room card, I noticed we had been given a twin room. I explained that my parter had booked a double room and showed her the email confirmation. We were told that there were no double rooms available, even though we had booked one and was told if we'd weren't happy to contact LateRooms. The room was small and very dated. Lots of the furniture looked in need of replacement. I contacted LateRooms who advised that they would contact the hotel. After a while we headed back down to reception only to be told that the manager was still on the phone and they would call us in the room in 15 minutes. Another 25 minutes passed, before we got a call, when we were told they had found us a double room. So off down to reception again. The receptionist advised that they had upgraded us, as no extra charge to an executive room in another part of the hotel. The room was lovely apart from a few niggling problems. When showering, the on/off control switch came off the wall. The hairdryer overheated after a couple of minted. And the wardrobe was difficult to access. I had to climb over the bed to get to it. Fine for me, but wouldn't suit someone with mobility problems. To end on a positive note, the breakfast was amazing. And the restaurant staff all worked brilliantly despite the restaurant being so busy

  • 5
    « Beautiful building »

    Stopped over in Chester after a business trip, hotel is really magnificent, rooms were big and comfortable, slightly dated but you can get over this once you step out into the corridors, and public areas. Service - friendly and attentive staff, really happy to serve you, we didn't eat evening meal but breakfast was lovely and hot. Great location - for going out for a walk or a bite to eat, a few minutes walk to the main shopping areas and walled part of the city. Recomned this hotel for any visit to Chester family, couples or business

    3
    « Should be better »

    Stayed here for a couple of nights with a largish group of friends. Knowing it was both central and opposite the station we booked a Kings Suite room as they are both larger and allegedly quieter - being in a separate annexe. Large car park - for which you are charged £10 per night, something that always sets me off on the wrong foot. But which was rapidly filling owing to seminars etc in the hotel. (Totally full as I unpacked the car some hours later). Reception pleasant enough but no offer to help with luggage - and directed to a room on the 4th floor. Large room and undoubtedly pleasant enough with King plus bed and good bathroom with separate bath / waterfall shower. Very warm and muggy day - started to open the very restricted windows / lots of traffic noise and no air as the limited breeze wasn't headed our way. Fortunately these rooms are air conditioned and - although basic and no instructions - it proved to be a lifesaver and pretty intuitive to operate once switched on. The downsides emerged as we began to unpack and you noticed the carpets were very bitty and the drawers hadn't been cleaned in months - if ever. Had to damp tissues and wipe them out before any use - the dirt and other peoples hairs told their own story. I like my shirts to be clean when I put them in ............ and still clean when I take them out? We ate off the bar menu in the evening and it was basic. The bar wasn't busy but took ages to get a drink - the till being blamed by the staff. And you needed a drink as the meal took over 2 hours to serve - 2 x coach parties getting the blame for this. We'd all booked months before so it was all predictable? The shower next morning was fun. Took a while to work out it needed close to 2 full turns of the thermostat to get from freezing (who left it there!) to the right temperature. And then had to mop a couple of pints off the floor as the seal at the bottom of the door was faulty - despite clearly having been stuck a few times. A pool of dried glue on the corner floor tile revealing one abortive attempt. So - housekeeping is basic and so is maintenance? Breakfast, however, was excellent. A buffet, but one of the best I've ever had. The evening meal on the 2nd day was much sharper but no more appetising. The bar wait time just as bad as the previous night and the till got the blame again. Tempting to ask 'so what are you doing about it, other than blaming it' ................. but these are only the basic staff so not much point. I found it noticeable that the staff are pleasant enough but real professionalism is in short supply. This really is a very nice building - but the overall experience falls a bit flat.

    5
    « Afternoon tea »

    We came here for sparkling afternoon tea on a Groupon deal, it was amazing! We had selection of finger sandwiches, freshly baked scones with clotted cream and jam, an assortment of sweet treats and a choice of delicious teas or coffee. The Lady who served us was very efficient, excellent service!

    5
    « Lovely experience »

    Went for afternoon tea with my wife a wedding anniversary present from our children. Service and attention was excellent we had some laughs with Angela who served us which made it fun and personal.food was plentiful fresh and tasty compliments to the young chef.

    5
    « Fab hotel, fab location »

    Great hotel location, opposite train station. Lovely old traditional hotel with character. Great service especially breakfast chef who cooks eggs to order, he had great service skills and looked after me

    5
    « Overnight in Chester birthday treat »

    Overnight stay at this hotel was very enjoyable,reception staff were very pleasant and our room was very nice. We were given a voucher for 2 free drinks which we used when we returned from a night out,we didn't eat in but saw meals that other guests or customers were having and they looked very good, the bar staff were friendly at the atmosphere was warm and welcoming. Breakfast was self service,there was plenty of choice and nicely cooked. The hotel has 150 years of history,adjacent to the railway station and very easy to get to by road,which is how we got there,parking next to the hotel is £10 for 28 hours (receptionist told me )and you can add this to your bill or pay at the machine in the car park. The hotel is ideal for the city centre,taking about 15 minutes strolling along the canal or 10 minutes walking through the streets. We would definitely recommend this hotel and we would come back here.

    5
    « Enjoyable stay! »

    Value for money. Friendly and helpful staff. Clean and comfortable room in the Kings' building. .Quiet and relaxing. Really filling breakfast. Jubilee room,slightly dark. Only stayed one night but had a really good time. Would recommend to others and would stay again.

    3
    « Expected so much more »

    Arrived on sat for 1 night and it was rather busy with a wedding function going on, the concierge greeted us and gave us some advice on dinner options in and out the hotel which was most helpful. We checked in and was given a room on the ground floor no 90 which I did ask to change as being a very light sleeper but they declined saying they were busy, the room was ok but very old fashioned which I suppose was in keeping with the hotel but as you looked outside the window it was right on the street with busy footfall from the railway station and pub across the road or entrance to bar of this hotel, this was later deemed as a nightmare as I didn't sleep all night due to the noise, even with ear plugs the hotel gave me at reception did not stop the noise. The bed had a massive wooden headboard attached to the bed and any movement you made in the bed made it creek very loudly and was another negative. We had a few drinks at the bar after eating out and on the 2 occasions I went up for drinks it was mobbed by guests from the wedding party which had there own bar and with 1 barman most of the time waiting 20 minutes was not acceptable. Breakfast was the only thing I can say I enjoyed, but I was so tiered I was probably not thinking straight !!! .. Overall I would not rate this more than 3 star and definitely not value for money, and if you do choose to say be careful on the parking £15 or you can park in the NCP next to it access from doing the next left past the hotel and left again into the car park which is joined by a dividing fence but ONLY £6 for 24 hrs, at the back of the carpark is access back to the hotel very easy and a cheaper option than being ripped off by the Hotel.

    4
    « Very nice »

    I travelled with my girlfriend for the night. We had never been to Chester before and this hotel was recommended by a couple of people to us. The stay was good and the hotel was very nice. All staff were friendly and happy to help. The breakfast was good and the room was spotless. I will definitely stay here again and would like to try the bar and cocktail bar.

    3
    « Ice »

    I booked in this afternnon for one night, iv asked for a ice bucket with ICE and was told by the bar staff it would be £10....£10 for ICE absaloutley disgusted.I travel with work alot and never have i ever been charged for ICE..

  • 5
    « Surprise weekend away for the girlfriend »

    Stunning building and really nice Inside and out. Breakfast was lovely! Hotel bar very reasonably priced and had some great ciders. Only Down side is the smoke alarms in rooms seem very sensitive as ours set off in the afternoon after the shower had been used twice and the following morning our neighbour managed to set it off at 7AM with the shower also ??. Other than that would 100% stay again well worth the money!

    4
    « Rooms very nice staff not very pleasant. »

    The room was lovely and had very interesting furniture. The reception staff were curt at best and certainly not very pleasant on arrival. The bar staff also were very unprofessional and chatting among themselves while customers stood waiting. The breakfast was excellent and the breakfast staff very pleasant and welcoming.

    1
    « Beware »

    Never stay in room 211! Hot day. It was an attic room up unsafe stairs and only had a skylight that had no screens. Full price. Staff and bar very pleasant but should not be using this room. Loved Chester but spoiled by this experience.

    5
    « Extremely good »

    My wife and I stayed for one night (16th). Check in staff were very friendly and helpful. The hotel layout and room very explained very clearly to us on our way up to the room. Room 1611 in the Kings Quarters was very clean (by Gemma) and had a very comfortable bed. Everything in room that you needed for an overnight stay. Breakfast was absolutely amazing. Everything you could want was on offer. Service was friendly and helpful at all times. In all, all members of staff that we spoke to were very helpful and professional and a credit to a beautiful hotel, so thank you to all for making our stay so good Will definitely return and recommend to family and friends A last thank goes to Zoe for a very informative walk round Donna & Mick

    2
    « A disappointment »

    The hotel caters for tour groups as well as business. It is a little 'tired' and needs some 'brightening up'. The outside seating area needs some atmosphere. We were told we had been 'upgraded' but the room was a little dour. It's fair to say the breakfast was the worst, poor with cold or lukewarm food, watered down coffee and we did not eat anything. The table leg of the bedside table was actually wedged under the table and fell off! Staff were ok, friendly, but some seemed a little disinterested. We left an ipad in the safe when we checked out (our mistake as we always check but obviously not this time! We left the safe open on departure and just missed it as it was a flat item) and would have expected it to have been found by the housekeeping staff on cleaning. But it wasn't. It was missed by them and , whilst this happens, when the next guest checked into 'our' room, he tried to return it to reception, not once but twice! He was told the responsible person was not available. Long story short, because he did not wish the 'wrong' person to have it and feeling a little frustrated by it all, he took it home to try to find out its rightful owner. When unable to do this, he phoned the hotel ( a week later) and was told there had been an ipad reported lost. He is now sending it to us and we are just grateful he was an honest person who just wanted to reunite the ipad with the rightful owner. He was just lucky he spoke to Karen at the hotel, who was brilliant....a big thank you to her! If the room had been checked on cleaning AND reception had discussed it more with him, a worrying week for us and him could have been avoided. The hotel said because he didn't have the ipad in his possession when he reported it, there had been some confusion, as reception maybe didnt understand him....but we understood him perfectly on the phone! Anyway, this just added to the overall reaction we have to our stay.

    3
    « Tuesday night September »

    The hotel is steeped in tradition and is a very smart hotel. The staff are very pleasant but the staffing levels on the night I checked in were too low. This resulted in a wait at check in, no advise to register my car in the car park which would have resulted in a fine if I had not phoned reception to check the process late on. The Meal I had was very poor and service in the bar slow. Having to request pillows as I climbed into bed was another of the too many snags.

    4
    « Very nice hotel »

    Here for a conference 15th and 16th September. Given twin room number 201. Nice girls on reception, very clean room so no complaints from me. Although right next to railway station we heard no noise at all and had a good sleep in comfortable beds. Short walk to Chester centre. Would stay here again

    3
    « Great location »

    This hotel is a classic! Literally next to the train station, and a short walk into town. Parking £10 overnight. Undergoing refurb with some rooms already done. I was in an old room which was fine, but, shower was very poor. Pretty much a dribble. I'm sure this will be being addressed under the refurb.

    2
    « Disappointing experience.... »

    We booked an afternoon tea here on Wednesday 14th September for four people as a special occasion. We arrived and the receptionist's greeting wasn't very warming for a stunning hotel, no smile or hello, we asked where we headed to for afternoon tea and she just said to head down the corridor to the restaurant, where we were greeted by a lady called Angela who was very pleasant to start with. She took us through, chatted and offered us a glass of Prosecco, which we assumed was included. She then said she would return with our afternoon tea. The lady then bought out one tier of afternoon tea between four of us, so we waited to see if a second would come. We then asked if it was one between the four of us, and Angela responded with 'yes why is there a problem' we said for £30pp (which we had been quoted) it was a little disappointing, as normally on previous experiences it's one tier between two (seemed like the chefs didn't want to make an effort with presentation) especially as there was no petit fours, just four fruit tarts with soggy pastry bottoms, and obviously bought in, along with the scones, and one little pot of jam and clotted cream between four of us which was a stretch! Angela seemed to of got annoyed with us for questioning, and we re-assured her we were not blaming her, just felt after experiencing many afternoon teas it was not the most satisfying we had come across, especially for a hotel of such high standard. Angela said to us we should have booked on groupon for £10, which was not what we wanted, we just wanted value for money (not tesco style bought scones and tarts!) she then said to us, that the hotel sells out with 25+ afternoon teas a day....well we were the only table in the room the whole time! (12:30-2ish). Her attitude seemed to worsen from us questioning the afternoon tea, and she seemed very short with us after this. She then asked if we would like our pots of tea, and before she gave us the chance to ask what selection of teas they had, or if we could have coffee, she turned around and came back with two pots of breakfast tea. With one pregnant member in the party and one member that prefers coffee, we thought we would be offered alternatives (as it states on the website 'teas or coffee). We then asked for refills in the pots, and some fresh cream for the soggy tarts. Angela seemed annoyed we asked, and again would not really make much eye contact. As we asked where we pay Angela replied in a snappy tone 'you just pay me' . Which we all looked at each other in shock of the way she answered. We payed up and Angela discount the bill for us, which was not what we had been looking for, but for the lack of quality we were grateful. There could of been a bit more explanation with the tea too, with one of us being pregnant, couldn't eat the cucumber and cream cheese sandwich, we were never told what the selection of very small sandwiches would be either. To top it off when we used the toilets, we were astonished that the hand wash provided at the sinks was actually body wash, shampoo and conditioner. Very very poor attention to detail for a hotel like that. We would not recommend booking, think a selection of the staff need training in customer service, and think bathroom checks etc need to be done more on a regular basis. To have shampoo and conditioner as a replacement of hand wash is very appalling! I would hate see what an actual full stay in the hotel would be! It's safe to say we will not be returning!!

    2
    « Don't expect anything specail »

    Stayed here the day after our wedding, would have been nice to receive abit of a congratulation from the hotel, upgraded room isn't much as there was much difference in our previous room, wouldn't stop here again as I feel the price is not justified, hallmark the feathers in Liverpool is far better

  • 5
    « Enchanting »

    Really lovely hotel, staff very friendly and helpful. Only did B & B which was very good, particularly liked the live music during breakfast. Due to a connection with Lewis Carrol was some great bits of ousize 'odd' furniture etc. Would recommend.

    5
    « Beautiful! »

    Loved my stay here with my family! Perfect for visiting Chester, right outside the train station and an ideal distance from the centre. Not too busy and not too quiet! Lovely bar and very modern rooms!

    5
    « Great hotel right near the centre! »

    Myself and husband visited this hotel in Chester paying £188 for the night bed and breakfast. It is on Groupon at the minute for £59 for the same deal! £20 surcharge for a Saturday night. Well worth the money. Breakfast is gorgeous. We were in the executive room in the Kings quarters. Lots of impressive articles in the garden and dotted around the hotel. Chester centre is a maximum 10 mins walk away, if there is one thing you do whilst there, visit the Catherdral it is amazing, free to get in but they do ask for a donation of aprox £3 each, and it is well worth that. We are planning on visiting nearer to Christmas and will book through Groupon. You will have a lovely time here, plenty of great oldy worldly pubs and great places to eat.

    5
    « 5* customer service and a hotel full of character! »

    I have been coming to stay at The Queens on business every few weeks now for well over a year and im still yet to write a review!!! So I thought this has to change!! The hotel is beautiful in my opinion - The rooms in The Queens Building are older with high ceilings and sash windows but always very clean and with beautiful furnirure in the suites. In The Kings Building (Newer part) rooms are more modern, very well decorated with huge beds and huge baths!! Restaurant for breakfast is great too! Always clean, efficient service and good food! The main thing for me though is the outstanding customer service I always receive from Sona (I hope Ive spelt her name right!) and the reception team and concierge. Always super friendly, helpful and eager to actually talk to me as a person and see how I am - which they don't have to do as im sure they probably have a workload to get through, but they still go the extra mile. I always look forward to coming here as I know my stay will be a pleasant one even though I have to go to work (such a hard life!) Keep up the brilliant work guys!!

    4
    « Four Star Hotel, Three Star Food »

    We stayed here for three nights and whilst the surroundings within the hotel were spot-on, I'm afraid the food in the restaurant, and some aspects of the service, did not meet the same expectation. The location of the hotel is also good, being just a short walk into Chester City Centre, much of it along the canal path.

    5
    « Afternoon Tea »

    Had a lovely afternoon tea here, very happy that they were able to meet my dietary needs (dairy free) a big effort was made and it was lovely! We had to wait a little while for the food (about 20 mins) we weren't I'm any rush and didn't bother us but we received a complementary drink for waiting! The hotel itself was beautiful, we are now looking into booking a few nights stay. Definitely recommend xx

    1
    « Ignorant Staff, Dirty Cups »

    We stayed at this so called Premier Collection Hotel on Sunday night,,Nothing premier about the staff at Reception and lousy Housekeeping Reception started to book us in and halfway through went on the phone for 5 to 10 minutes and left us cheesed off after a long journey, got to Room207, lovely room,wanted to make a cup of tea, no teabags and the cups filthy Rung reception,they said they would sort it out,never did, had to leave early next morning, asked reception why we hadn't been sorted out, he just grunted Rung Hotel later and was fobbed off with excuses, they couldn't care less Got a phone call Wednesday at 6pm co-insidentally after I had put our bad experience with Booking . com and was given a pathetic apology Ive got an idea,why don't you retrain your staff in customer relations, that way the beautiful building will be supplemented in the proper way it deserves Housekeeping needs a kick up the backside You reep what you sow I'm afraid

    5
    « Superb conference week in a majestic hotel »

    Last month I was responsible for arranging a one-week residential conference in England for a group of 15 foreign Members of Parliament. Having selected Chester as the location, I needed somewhere in the mid-price range that combined a traditional English atmosphere with comfort, decent facilities and first-rate service. I chose the Queen Hotel, which is a stone's throw from Chester station and a 10-15 minute walk into the town centre. I wasn't disappointed! In many ways the hotel itself - one of the traditional station hotels that was built during the Victorian era - is a throwback to another age. It's steeped in history, with paintings of the great and the good on virtually every wall, plush pile carpets, grand stairwells, and traditional reading rooms and bars. But it's not trapped in the past: my bedroom was extremely comfy, and the facilities in general are modern and efficient. Last but not least, my party and I were hugely impressed by the professionalism, flexibility and friendliness of the staff from start to finish. Everyone at the Queen was service-minded: from the wonderful conference team who helped to set up the week for me to the staff on the front desk; from the people in the breakfast room and bar to the friendly and efficient housekeepers. A big, big thank you to everyone at the Queen who helped to make our time in Chester so enjoyable and successful.

    5
    « Historic Beauty »

    Diamond in the rough, beautiful hotel with approx. 15 ft. ceilings, 6ft windows, breakfast was great, just about anything you want is on the buffet. Other than in the hotel no restaurants near the hotel. I was able to get a meal at the pub across the street, very reasonable. Train station is on another corner. I had a great time, service was impeccable.

    5
    « best hotel in chester »

    we have stayed a number of times now at the queen and we can not fault it.it is really good value for your money the staff are really helpful and look after you the food is good and the beer! the bedrooms are great .breakfast is really good over all you can not fault it

  • 5
    « Fantastic Staff »

    What a beautiful place. I took my girlfriend here for our 1st night together 8yrs ago. (I'll spare you the details). 8yrs & 2 x children later, we went back together for a night. (Again, details spared). It was booked via Booking.com I'd think twice before booking through these clowns. Communication was virtually zero. My Mrs. was under the impression that breakfast was included in our £143 for 1 x night room but it wasn't. Whilst I'm mentioning figures, I'd also like to point out that it's £15 to park your car at weekends. No, that's not a typo. FIFTEEN actual pounds. I asked if a service on my vehicle was included in that or maybe a valet. Guess what?.....No! The hotel staff at the desk (Crina & Hayley) were excellent. They realised that Booking.com weren't exactly great & that we were there celebrating a birthday & they went the extra mile for us. They didn't have to & I had to mention it as people are all to quick to jump on the slating waggon ASAP! The hotel itself is lovely. If I had to point something out, it'd have to be the lack of corridor directions to your living area. Every corridor looks identical & I hadn't a clue where we were. All in all, beautiful hotel, lovely staff, well worth a visit.

    2
    « Old ? »

    Historic sure and grand corridors. Why the 4 star rating? Certainly not for the broken lifts, noisy bed, no air conditioning, faulty window latches, 3rd rate toilet paper and 2nd class toiletries. Perhaps it was the room we were given as we were part of a coach tour. Should not the ratings be for the worst rooms and not the obvious few best? I wouldn't take the risk. Check other hotel sites!

    5
    « Fabulous hotel »

    My wife and I had a 2 night bank holiday stay. We were in the Kings quarters which is very clean, spacious and modern and situated next to the NCP car park (£6.00 for 24hrs). There is a connecting corridor with gladiator armoury and ancient artefacts that provides a very pleasant walk to the air conditioned breakfast room where you will find one of the finest breakfasts you will probably ever get at a hotel, freshly cooked with plenty of optional extras. Chester city centre is a good 10-15 minutes walk but longer if, as we did, you stop for a sneaky pint in one of the 3 bars by the canal (recommend). The boathouse pub by the river is also a must do on a sunny day and highly recommend chicory smoke house for mouth watering bbq to soak up the ale. On return to the hotel another drink to finish the night. Pricey but had a great laugh with Paul the bar tender (just ask him for drink suggestions and he will deliver top bloke). All in all a great place to stay and will definitely be going back soon. Thanks to all at the Queens and keep up the great work X

    4
    « Lovely hotel »

    Beautiful hotel right opposite the train station and only 10 minutes walk to the centre of Chester. We stayed for 2 nights in a family room in the original building (room 235). Room was clean and spacious. Only complaint about the room was it was far too hot as no air conditioning and the window only opened a few inches (until a member of staff jarred it wide for our second night). It wasn't even that warm outside but the heat was unbearable. We were given 3 fans but they didn't really help. We found all staff very helpful and very attentive. Breakfast was fantastic, there is something for every taste, and they will cook some items to order, eg poached and boiled eggs done perfectly. A chef makes omelettes to order, there are lots of cereals, fruits, cheese, salami, and a massive choice of hot food... it really was superb. We only used the bar for pint pots of ice which they were happy to provide. Would recommend the hotel, just avoid the 'hot rooms'.

    3
    « Needs Work »

    I stay here for work and needs some attention. The rooms in the main hotel are pretty grim if you have to book a standard room. I always ask for a room in the Kings part of the hotel as it was air con and are slightly bigger. However these are now looking tired and every time I stay I have to ask for something to be fixed or leave a note to say something needs attention. Room service choice is very limited. I guess you get what you pay for and as its work I have no choice but should improve their offering.

    5
    « Grabd place to stay »

    Overnight stay with my husband and 14 year old son in August. Lovely hotel: clean throughout, regally decorated, massive bedroom with huge comfortable beds, friendly staff, superb buffet breakfast, fantastic location opposite the railway station and a short walk into the City. Quiet location, not on a busy road - so we had a good night's sleep. Be aware - it's £15 per night to park your car in the ?mews?. On approaching the hotel we spotted a car park offering 24 hours for £5, so we parked outside the hotel (it's free for 20 minutes), then we moved the car after unloading and checking in. We didn't sample dinner or drinks at the hotel ? there are plenty of cheaper places to eat and drink within walking distance ? although, given the amazing breakfast, other food on offer would no doubt be superb. Would definitely stay again.

    4
    « Lovely overnight stay »

    We bought a Groupon on deal following recommendations from a friend who had recently stayed at the Queens. The hotel is very impressive, beautifully decorated and we had a lovely overnight stay in a family room with our 15 year old son. Unfortunately we didn't have time to have a good look around the hotel so can't comment on the restaurants etc but thoroughly enjoyed our buffet style breakfast where everything was piping hot and freshly cooked. In the evening we had a couple of drinks in the Waiting Room - prices were a bit high but you have to accept it is a classy hotel. Our drinks vouchers went down well here! We ate lunch and dinner in the pub across the road - cheap and cheerful but food was excellent and the staff were friendly. Our room was very hot so we asked for a fan, which was delivered to our room while we were out. The room (235) was adequately but very plain, and the bedding and towels were crisp and clean. We had already researched car parking and used the NCP car park next to the hotel's own car park - a much cheaper option. Overall we had no complaints - our experience of the hotel and staff were great and we would definitely stay there again. The only negative we could find was there didn't seem to be anything in the immediate area to do or see so our 15 year old son was bored very quickly - next time it would be just the hubby and myself going.

    4
    « Beautiful Room and happy, helpful staff. »

    On arrival to the hotel we were upgraded free of charge to the Queen Elizabeth I suite. This was a lovely surprise, with a beautiful room, four poster bed etc. Service from staff was top quality, everyone every friendly and happy to help. They have multiple restaurants and a cocktail bar. Overall a lovely stay.

    5
    « Exceptional hotel »

    Booked this hotel as a get away for me and the wife, and were very very very surprised at the Hotel. Amazing Hotel and rooms. Would recommend if going to Chester. The Hotel is situated next to the train station never heard one train. very handy to walk in Centre

    5
    « Quirky royal grand »

    Excellent location opposite train station, but parking is expensive if driving. Rich carpets, antiques, Royal paraphernalia. I was upgraded to the bridal suite with enormous lavishly decorated living room, bedroom and bathroom. Free wifi. Dim lighting. Power socket next to mirror for hair drying but none next to bed. Extensive full breakfast starting early. 10 minute walk to main shops. I enjoyed the grand style.

  • 4
    « Lovely hotel, fantastic staff »

    Did a 1 night stay at The Queen, through a special Hallmark dinner, bed and breakfast summer promotion. The package also included a drink before dinner, a late check out and a 10% discount voucher for nearby Cheshire Oaks. Our stay didn't get off to the best of starts. You have to pay to park your car! We've never stayed at a hotel before where you have to pay for car parking. I understand it's because of it's proximity to the city's railway station, but surely the hotel should cover this, or deduct it from your bill. Anyway, we were a bit early (we arrived about 12.00 noon) and our room wouldn't be ready until 3.00pm. This wasn't a problem, so we left our luggage with reception, and walked into the city centre. We had pre-booked an afternoon tea for 3.00pm (not part of the package) so we returned for that. This was served in the Albert Room, and was certainly impressive. Heaps of tasty sandwiches, cakes, scones with jam and clotted cream, large pot of tea and prosecco, all served by a very friendly waitress. We couldn't eat it all, and we had to bear in mind we had booked our evening meal for 7.45pm! After eating what we could, we checked with reception, and our room was now ready, and our luggage had already been taken up for us. The room was very nice, with a flat screen tv, tea and coffee making facilities, and a nice modern bathroom. Out of our window, we had a nice view of the Italian garden. So nice in fact, we just had to go down there with a nice cold drink! Prior to dinner, we had a drink (included in our package) from the Waiting Room, and we took this through to the Kings Grill where we were shown to our table for dinner. There wasn't a great deal of choice on the menu for those staying on the dinner bed and breakfast package, but we were both very pleased with both our starters and mains, in terms of presentation, taste and portions. Our big mistake, was ordering a dessert. This would be an additional £6.00 each, and both desserts were tiny, not worth anything like £6.00! But overall, evening meal was delicious. Unfortunately, our room didn't have air conditioning, and it was a very humid night, so sleeping was uncomfortable. Apparently, because it's such an old hotel, they're not allowed to install air con. However, i understand they do have air con in the more modern Kings Quarter apartments. Breakfast was served in the Jubilee Room. It was buffet style, but there was lots of choice, and everything was fresh and delicious To summarise, The Queen is a beautiful old hotel, with brilliant, friendly staff throughout. The only downsides were having to pay for car parking, and lack of air conditioning in the Queens rooms. We'd definitely stay here again, especially if Hallmark hotels do more of these package deals, but perhaps not during the summer months.

    3
    « £15 charge for 24hr parking!!! »

    Stayed at this hotel for one night and whilst very impressed with the look on our arrival I was quickly unimpressed when we was told there was a £15 charge for 24 hours to use their car park!!!! The receptionist did point out there were other, cheaper car parks locally and we found one that was only £5 for 24 hours and only a 5 minute walk away. Now for the hotel, the room we had, room 222, was very basic and a little worn, it looked out onto the train station opposite and was a little noisey, I'd ask for a room on the 'inside' of the hotel. Breakfast was very good, lots of choice and freshly cooked, including omelettes cooked to order, the decor was very nice as it is throughout the hotel. Not sure if I would stay there again but for a groupon I can't complain.

    4
    « Quirky hotel »

    We stayed at this hotel 2 nights in a family room sleeping 2 adults, 2 teenagers. Check in was quick and staff were really friendly, reception area is really quirky lots of artefacts around the hotel which I thought made this hotel a little different. The room we were allocated was in the old part of the hotel room number 150, very large room with 2 queen size beds and although the room was a bit dated it was clean. However we were woken during the night with a very strange noise which kept us awake. We reported this to reception as we managed to trace the noise to the faulty lift right next to our room, the staff were really helpful and we were moved rooms to the new part of the hotel with a complimentary upgrade. The room in the new part of the hotel was much better, far superior, and included a very plush bathrobe and slippers. We didn't have a meal in the hotel but had drinks in the bar, reasonable price and lots of rooms to choose from, the court yard at the back of the hotel was lovely to sit outside again lots of unusual artefacts to look at. At breakfast we were seated quickly, tea and coffee were good, lots of good choices for breakfast including cooked, pastries, cereal and toast, only gripe about breakfast was there was only white bread no brown and whilst the cooked breakfast was nice I tried a sausage but it was full of gristle and this put me off trying anymore. The hotel attracts lots of bus trip travellers so seemed pretty busy. The hotel is situated right opposite the train station and a brisk 15 minute walk into the centre of Chester where there are lots of shops and restaurants to choose from. The hotel does not have its own car park but does have a car park at the back of the train station which costs £20 for 2 nights, the hotel can check you into the car park. Overall would recommend this hotel as a base for visiting Chester, the 2 nights we stayed were great we made a trip to Chester zoo, which we would recommend. Would really recommend eating at the Faulkner pub about 10mins car ride out of town the food was amazing.

    3
    « Disappointed! »

    There is no denying the grandeur of this Victorian listed hotel but, unfortunately, we found a few things that let it down and spoilt our stay somewhat. Our room was pleasant and the beds comfortable but the view of the kitchen extractor fans and the noise they made was very unpleasant. We had to close the window to shut out as much noise as we could resulting in a room that was stifling hot and stuffy as there is no air con. We went to reception and asked if the extractor fans ran all night. They couldn't answer that so we asked for a fan. The response was " we don't have another room". Hang on, we asked for a fan not a room change!! The fan was duly delivered to our room and helped us get some sleep. Dinner in the Kings Grill was very nice and the young girl who looked after us was a gem. Her name was Shirlene (I think) and she was very attentive and helpful, unlike the other staff we encountered. The reception staff were totally disinterested but then, I think I have read that in other reviews. When we phoned to ask for help with the TV which wanted to do a complete 10 minute reset every time it was switched on, we were told someone would come up and sort it. After waiting 20 minutes and no one turning up, we phoned and told them not to bother. Same with the ice which was going to cost 10 pounds. Really?? 10 pounds to have a bucket of ice sent up?? So on to check out and the young girl was totally disinterested in how our stay had been. She didn't bother to ask, just took our cards, looked on the computer and said that was fine. No cheerio or anything. I'm so glad we had the heads up on the parking and used the car park next door for less than half we would have paid to use the hotel car park. I have read some good reviews of the hotel but this was our experience and it's a shame as it has a lot going for it but not at 125 pounds a night.

    5
    « Customer Service above and beyond »

    Just arrived home from a lovely weekend in Chester with my husband, we had a fantastic time in Chester, this hotel is second to none, the decor, the hospitality and the location is great. We left our case with the hotel this morning on checking out so we could spend the day in Chester without having to wheel it around with us. When we returned to collect it, unfortunately there had been a mix up and someone else had taken our case. I cannot commend the staff enough in the professional and pro active manner that they dealt with the situation. We had a train to catch so time was of the essence for us. They managed to locate the other guest, a staff member drove to their location to swap cases and then drove to us with our case. We had been home literally 5 minutes, knock at the door and there was Shaun from the hallmark Chester queens hotel with our case, having drove from Chester across the North West to return our case to us. All staff we met were extremely friendly, polite and professional. I cannot recommend this hotel enough and thank you to the whole reception team tonight for helping to sort this issue out. Above and beyond and gratefully appreciated.

    3
    « You might have better luck ! »

    I booked requesting a room adjacent to the lift as my wife is disabled but not using a wheelchair and does not need a disabled room. The room allocated was in the Kings building, and just about as far from reception as is possible. It was a Double , not the Twin requested and the A/C was not working on one of the hottest days of the year. To be fair they allocated us another room, fairly quickly and the Porters were very good in moving us. The room was very nice with a good bathroom but still a trek from reception. We went down to dinner at 7.30pm, the Maitre 'd quickly seated us, had a pleasant chat and disappeared with our drinks order. We waited, and then we waited some more while a few more people arrived to add to the five or six already there, by 7.55 it was clear that we had been forgotten so I sought out the Maitre 'd who said he would come immediately to take our order. He had apparently totally forgotten our drink order. So it took half an hour to get a drink and place our food order. The food when it came was mediocre and in my wife's case less than adequate and pretty expensive. They did deduct the cost of the drinks but the evening was spoiled. You may stay there and be quite happy, I'm just stating our experience.

    5
    « The Hotel is in great location, staff very friendly and food very good »

    We booked this hotel for a one night stay whilst visiting Chester. The staff were very friendly and welcoming,. The Hotel is still very grand and beautifully appointed. We had dinner in the restaurant and the food was excellent, and nothing was too much trouble for the staff. The room was fabulous and the decor in the hotel reflects the period in which it was built having retained many of the original features. Would certainly go again.

    5
    « Excellent dinner, nice hotel but let down by silly issues »

    My wife and I stayed for one night on our way back from Wales. We had paid for a room upgrade. The room was large. The hotel is well located but note that parking is extra (in the train station car park or on the road - metered). It is an old Victorian hotel brought back to life. Lovely. On arrival we decided to take the dinner option. Brilliant food and excellent value. The staff were friendly and helpful but we did have a couple of minor delays when checking in and we had to complain about dirty glasses in the bar.

    4
    « Welcoming! »

    The staff at this hotel are friendly and welcoming. After a difficult day it was calming to arrive here to their friendly and professional reception, interesting decoration and happy atmosphere. The family room was great - clean, spacious and had good wifi connection. The hotel is in a great location by the station and an easy walk into Chester. Only disappointment was the cost of a kids breakfast (£10) which meant we only stayed in once.

    4
    « a couple of days away »

    We stayed here from 21-08-16 until 23-08-16. Lovely hotel, opposite the train station ( never heard any trains ). We were in room 144, very comfortable and cleanses, there was tea / coffee in the rooms. We had half board, the breakfast was anything from cereal to full english, there was also specials at extra cost. We ate in the Kings restraunt in the evening it was very good. The staff were very helpful and friendly and took the time to ask how your day had gone. If you want a lovely hotel in Chester you can't go wrong staying here.

  • 5
    « Excellent »

    Always stay at Queens - fab central location easy access to shops etc - rooms lovely - staff very helpful and friendly - made to feel welcome - awesome breakfast. Will always use this hotel As good value for money- great parking and great location

    5
    « Another great stay »

    This was the third time we had stayed and it did not disappoint. The rooms are lovely and clean with lots of space. Breakfast is always good and we've been able to sit together as a large group without any problems. I haven't eaten in the restaurant for lunch or dinner.

    2
    « Overpriced and complacent »

    This large hotel is beautifully appointed. And that's it with the positives. I'd specifically chosen this hotel for its proximity to the railway station, as my companion has difficulty walking, pending knee surgery. On arrival, after a long train journey on a hot day, I was told that I had been "upgraded" to a room in the King extension. (The reasons weren't made properly clear, and there was no discussion - it was all presented as a fait accompli. It's also not clear to me why I couldn't have been consulted in advance, especially as the hotel had my contact details, including my mobile telephone number.) And it turned out that the walk from the reception desk to the lift in the King building was considerably longer than the walk to reception from the train. So the whole object of choosing this hotel was defeated from the outset. But worse was to come. I later went to reception to order room service, then went to one of the bars to buy soft drinks to take to the room. (There was no mini-bar in this so-called "superior" room.) It took an inordinately long time to make the staff understand that I wanted room service for the meals, but not for the drinks. And then both of the staff members I spoke to disappeared! Eventually I got my drinks, took them to the room - and waited an age for the meals to be delivered. When I called reception it became apparent that they hadn't understood after all: the meals had been delivered to the bar. When the meals finally arrived they were perfectly acceptable, but the accompaniments had been forgotten. Another call to reception to chase them up. Breakfast was adequate, served from a hot buffet - but I had to wait for my poached eggs to be delivered to the table. If this is the usual standard of service at the Queen (King?) it's no wonder they demand payment on arrival - a pet hate of mine! They obviously don't want guests to have the sanction of saying "I'm not happy, and I'm not paying for that!" This was not a good experience, and it's not one I intend to repeat.

    4
    « Good Hotel »

    Stayed at this hotel for 3 nights on a coach trip, on arrival we were served complimentary coffee or tea a really nice touch, room excellent although no aircon and it was very warm at night,breakfast all you could wish for and if ou didn't want a full cooked one then you could have a freshly cooked omelette,Very comfortable bar and lounge and a lovely courtyard.The evening set meal however was not great, I know there is a set cost for this but unfortunately there was no imagination and we ended up having cauliflower each night ,no taste to it at all, and fome form of potato, mashed ,au gratin or boiled, would stay here again but only on b&b plenty of restaurants nearby.

    5
    « Fantastic hotel, but read my tip to save you money on car parking »

    I've stayed at a number of Hotels in Chester center and in my opinion this one is the best, better than the Grosvenor Hotel in terms of service, room luxury and overall value for money. This hotel is directly across the road from the train station, so if you are taking the train to Chester this hotel is ideally located. It is located 5 minutes walk from Chester centre, so not directly in the centre, but very close. The Kings Quarters is worth paying a little extra for, or if you're lucky you might get a free upgrade like we once did. The breakfast and choice, is one of the very best I've ever had at a hotel, and they serve until 11am. A NOTE WITH REGARDS TO PARKING.. THAT MAY SAVE YOU MONEY. There is a car park at the back of the hotel that is operated by Parking Eye, essentially you pay for parking at the hotel reception on a tablet at the check in desk.. £15 per day. However the car park is essentially fenced off in to two halves, one half is operated by Parking Eye, the other is operated by NCP. The NCP side of the car park costs £6 per day (24 hours), vs £15 for the Parking Eye side. Although there is a fence separating the two sides to prevent you driving from one side to the other, there are some pedestrian gaps to allow you to walk through to the hotel entrance. You have to access the NCP side of the car park from Queens road which is off City Road (hotel is on City Road). £6 vs £15 for a 40 meter walk is a no brainer in my opinion!. However the hotel don't mention that you can park for £6 per day in the adjacent car park.

    5
    « Romantic Break »

    Fantastic place with brilliant staff and our dog penny loved it too! The only downside was breakfast was really busy as there he been a wedding but nothing to worry about. We will certainly come back again and explore Chester more. Restaurants and bars very dog friendly and lots of lovely shops.

    3
    « Lovely hotel, good location, rooms could do with updating »

    Stayed here on the 19 August and have to say the location was brilliant. Right opposite the train station, ten minute walk into the city of Chester and quite a few bars and restaurants within 5 minute walk. The building itself is beautiful and grand and the reception area is very nice and has a very historic feel to it, lots of quirky features like a reception desk made of old suitcases, a red phone box etc. We got checked in straight away and all the staff we came into contact with were very friendly and helpful. On the night we visited The Kings Quarters in the hotel for cocktails and they were a perfect way to start the evening. The other bar, which we visited for a nightcap at the end of the night had a really nice, relaxed atmosphere. Breakfast in the morning was good, fast service and such a massive selection. I had an omelette which was made fresh and was delicious. So, the reason I'm rating this average is purely based on the room, which was 126. This was a family room as there was my mam, my sister and myself. The room was dark, furniture dated and had material wearing away on all the chairs, definitely needed replacing. We had trouble flushing the toilet as it chose when it would and wouldn't flush. The shower was so old, I've never seen anything like it, although it worked fine. We had trouble opening the window and as it was a warm day this made the room incredibly hot. We did manage to crack one of them open, but had to wedge it open with two books to stop it closing, this wasn't really ideal. The headboard on my bed (the single) fell off the wall and the decoration was very mismatched. All in all, I would definitely recommend the hotel but not if all the rooms are like the one we were given, which I'm not sure if this is the case.

    4
    « Great Dtay »

    Lovely hotel. Had a room on the Kings side of the hotel. Very comfortable, clean and well furnished. Despite it being busy and with at least two wedding parties it was very quiet in the room. Breakfast was excellent, hot and well cooked. Would book again.

    5
    « Ladies shopping break! »

    Another great stay in this lovely hotel,just a one night stay but wish it was more! Room overlooking courtyard was really nice,the only negative was that it was really hot in the room but it is August so suppose it is to be expected, you can get a fan from reception but we were so busy out and about we didn't bother. Breakfast was very good, everything you could think of was available. Will always go back to this hotel!

    5
    « Xmas break with mixology »

    Car park is around the side of the hotel. Gets quite full, you need a ticket, but looks secure. Hotel entrance, lobby, reception, staircases, etc all very pleasing on the eye. Reception staff are friendly and professional. Room was on the first floor at the front. "Victorian" grand in decor and appearance the room matched the hotel. Evening meal for 4 in the modern stylish restaurant was well presented, flavoursome and delicious. The cocktails are great. Recipes were explained and served with great flair by the professional and knowledgeable mixologist. [ he was also very amusing ]. Shopping is but a short walk away we loved the centre and made visits to the city walls, river and cathedral.

  • 5
    « Lovely hotel , great location , excellent room quality and breakfast »

    Stayed on 19th August for one night. Very busy parking at the front- tip is to go straight round the back to a large car park and walk round. Reception staff extremely helpful and welcoming. Excellent local knowledge. Stayed in one of the new Kings rooms, very well presented clean & tidy. Bathroom was first class. Had a lovely night out in Chester and returned to the Hotel bar. Had a lovely stay and the breakfast was first class.

    5
    « Excellent hotel »

    I stopped with my daughter on a Monday and Tuesday night on a groupon deal. We arrived at 11 am on Monday morning the man at reception was excellent our room was not ready (which we didn't expect at this time) but he upgraded us to a king room that was available. The room was great plenty of space and really nice decor, there are plenty of places to sit and have a drink and the breakfast was good, we would definitely recommend this hotel and will be coming back. Great location too.

    5
    « Oustsanding Hotel »

    We stayed here for three nights ,and I must say the hotel was next to none .The rooms were spotless ,the food was first class and the staff were fabulous .We went with Edwards Coach Tours and they were brilliant

    4
    « Definitely worth a visit! Great hotel close to the centre of Chester! »

    My friend and I stayed here after being offered a discounted deal following a disastrous stay at the Hallmark Hotel, Manchester Airport. It definitely surpassed our expectations and would return in a heartbeat! We were upgraded to an executive room in the Kings building (1208). The bedroom was rather dated and dismal, although had all of the required amenities including tea/coffee making facilities and complimentary bottled water. The beds were clean and comfy. The bathroom was clean and very modern and contemporary. The hotel grounds and public areas are lovely. Lots of quirky things to look at, and seating areas. We had dinner included in our package and a reservation was promptly made for us upon check in. Although the set menu was rather limited and not to our taste we were offered a credit of £22.50 each towards anything on the other menus. We accepted and opted for the fillet steak - it was cooked to perfection and an excellent choice! Breakfast didn't disappoint either! So much choice, and quality ingredients. All of the hotel staff were friendly but professional. From the receptionists to the waiters and housekeeping. I made a request for extra pillows and within 5 minutes they had been delivered to my room! Upon checkout we were given a pick and mix of sweets for the journey home :-) The location of the hotel is ideal - right next to the train station and about a 10 -15 stroll into the centre. We took a Kingscab back from the centre a couple of times and it was only £3.80. All in all it was a lovely stay, and I will definitely be returning to the Queens when planning a trip to Chester again.

    3
    « Lovely but the little things let it down »

    My husband and I recently stayed at the Queen for three nights for a little get away! Overall, the hotel was lovely and we had a great time in Chester. We stayed in room 1509 (executive king) which a really good size with a large bed and decent bathroom. Breakfast was good overall although it was clear that some of the food had been sitting around for a while, I suppose that is the nature of a buffet. There were many little touches in the public areas which were great like the allusions to the history of the hotel, the desk made of suitcases and the general themes in these areas. However, like I've mentioned in the title the little things really let it down. These were mainly due to housekeeping. There is a card in each room stating "don't change your bed have a drink instead" which allows people to opt out of cleaning services. It implies that the bedding will be changed each day and we opted to have the room cleaned because there were a couple of marks and a hole in the quilt cover. The quilt cover also didn't fit the quilt - this seemed to be deliberate because the uncovered bit of the quilt was tucked under the mattress as is usual, however when pulled out at night there is a bit of bare quilt; not nice! When we returned to the room later that day the bed had been made (barely - the sheet hadn't been tucked under in the top corner). BUT the sheets had not been changed - why imply they will when they are not? Is it just so it can rhyme on the card and sound snappy?? Also, the cups we had had tea and hot chocolate in the night before weren't replaced with new ones. They had merely been swilled out and put back of the tray. This had been done so badly that it was immediately obvious when we went to make a hot drink that afternoon. This is not good form. They had also clearly dried the cup using one of the towels in the bathroom which they didn't replace either as it had brown marks on it from hot chocolate!! That evening we asked for the tray to be replenished and for clean cups. This, to be fair was done by the time we were back from dinner and they brought plenty of stuff with them. I got the impression from the receptionist that she thought that they should have been changed too. The next day (after 2nd night) it was exactly the same story. No bed change and badly made bed. As well as Dirty, swilled out cups. At least they had changed the hand towels this time! Another thing that let the hotel room down was the fact that the taps over the bath were not actually attached/sealed to the wall. We did fill in a maintenance card and didn't expect anything to be done while we are there but how has this been missed? There was also some sort of sensor wire hanging out of a socket near the bathroom sink! These things end up making a nice room look shoddy! Overall, we would quite possibly stay here again if we were up in Chester as we didn't have a bad experience we just felt let down by the small things considering the standard the hotel claims to be and the money paid for rooms here! If I could score a 3.5 for "good" I would but I cannot claim that it was "very good" (4).

    5
    « perfect »

    just come back from a weekend stay at the queens in chester, the staff were brilliant very helpful , nothing was to much trouble for them . our room was very hot which would be brilliant in the winter , but we asked for a fan and got one which helped a good deal.The rooms were spotless and clean, we looked out onto the italian gardens, which was lovely to sit out in the evening. The food was superb , especially the braised beef. The only niggle i had was the price of the drinks, and while i appreciate that hotels do charge more for the drinks, i do think that if they were cheaper people would drink more, but other than that a perfect stay and would reccoment it

    1
    « Not Impressed »

    My husband and I stayed on 2nd July, and we have stayed on a number of occasions as a treat and to be close to family. The bed was hard and uncomfortable, and the breakfast was luke warm, with the pot of tea cold, we had to send it back. I did complain but was told they had been busy, surely this should be normal practice for the breakfast to be at a standard of temperature, no matter what. The bar meal of ceasar salad, was an atrocious price for a plate of mixed leaves, and croutons, without the chicken as an extra it would not have been a meal for £11.00, and the ceasar dressing was bland. We will not stay again, and so disappointed as used to love staying as a treat.

    3
    « Could be better . »

    Beautiful building and public rooms .The Italian Garden is a joy ; perfect for a relaxing refreshment . In the room however there were matters that need addressing . Very hot, nowhere to hang clothes in the bathroom ie. no hooks . The shower was small awkward to use and so my partner tells me - " not lady friendly !! " Some of the staff were wonderful -Paul Emrol and Bob. Polite helpful informative and welcoming.as you would expect . The front-desk staff however are in serious need of training . " Are you alright there ? " is no substitute for, " Can I help you ? " There were no " good mornings or good evenings " basic courtesy surely ? I am aware that they may be busy but each customer is entitled to feel a little special when staying at what is not a cheap hotel.

    4
    « Charming place. »

    We stayed here for one of the Chester Races and although expensive I was very pleased with the room & surroundings. It felt very colonial. The breakfast selection was great and for the first time ever I had breakfast as a live singer was playing. Quirky!

    4
    « Kyle is a superstar! »

    The hotel looks great all round both outside and in. It's a very atmospheric vibe with Roman body armor and statues around the place. The rooms were clean and well equipped. We had noisy neighbors but that's not the hotels fault. The superstar of the hotel is one of the kitchen staff. At breakfast I met Kyle who was on the omelette station and he made sure we were well looked after! Egg whites omelettes, porridge what ever we wanted that wasn't on the buffet he got for us. Such a nice guy too. A credit to the hotel and one of the main reasons I would return.

  • 4
    « Friendly atmosphere, great service »

    I have never received such great service. Me and my partner had a fabulous time away, courtesy of James the waiter and rest of the staff tirelessly working to meet everyone's needs. Thank you very much and hats off to the chefs. A shame about parking fees though.

    3
    « confusing stay »

    recently stayed here for two nights with my wife, son and some family members. starting at the beginning everything seemed grand upon arrival to the hotel and with check in. it was getting to the room when things started to get confusing. myself and my wife and son were allocated a room in the queens (older) section of the hotel. in short the corridors, lift and to put it bluntly are not made for modern prams/pushchairs. being an older victorian era building the corridors are narrow and there are steps everywhere. the lift can take no more than two people at a time and is tiny. when we eventually made it to the room it was hot and stuffy and seemed really dull and dark. we went to reception to enquire about a possible room swap as the other members of our family were situation in the more modern and quite frankly better section of the hotel the kings quarters. here is where things were confused even further, the two rooms were booked at exactly the same time for exactly the same rate per night. however both were "complimentary upgraded". we asked if we could move to be in the kings section of the hotel but were told no as it would be a £30 per night added cost. no legible reason was given for this as one room was already upgraded to this. basically felt held to ransom to pay £60 for both the nights. staff quite unhelpful at this point but no way wanted to stay in the awful queens rooms. we were assigned room 1512 in the kings section which was not a bad sized room however felt a little shabby around the edges such as a carpet not pulled tight (trip hazard) and general touch ups needed in the room. relatives in other room on 7th floor informed us a tap fell off on their feet in the shower. not really what you expect for a room costing so much. in general the public areas of hotel felt quite polished. breakfast was good however in a buffet style. plenty of choice and nice well cooked food. some upgrades to food at extra cost however not really needed as there is plenty on offer. the breakfast maitre'd was very helpful as were the other staff in there. parking is an added charge onto the bill too so keep in mind. in short nice hotel but falls short in too many areas to book again.

    5
    « Amazing »

    -Staff friendly and helpful - Hotel is beautiful and full of history - Location perfect, across the road from train station and 10 min walk from shops -Food is spectacular, truly worth the price, possibly one of the best restaurants I have visited -Quiet location Would definitely recommend!

    5
    « Well beyond our expectations »

    Booked for a two day stay and from our first impressions everything was wonderful. At every turn in the hotel you say something of interest and a point of conversation. we stayed in the Kings suite part of the hotel and the room was great, plenty of room to chill out, sit and do a little work or simply read book. The Hotel offers a number of locations for meals all priced at various levels. Tried the Kings grill here , had lovely meals and in our opinion a good choice. the staff were attentive and polite, with a little banter if called for...but they stay focused on the job to look after You....the customer. From breakfast to the last meal of the day all was presented nicely, everything looked clean and one could not wish for more.The Hotel is opposite the main train station but worry not you cannot hear anything to bother you. The Hotel offers a flat fee car park, booking advised and you can come and go as many times as you want .That is unlike a car park you would normally park on and the price for 24 hours was more than acceptable to us. They also offer the option to skip house keeping and if taken give you a free drink pass for each day you accept that option...we skipped the two days, we are adults ....and treat places fairly...so got a free wine & pint for our selection of this option...great idea ....most welcome. had a little shopping in Chester & took an open bus top tour...found out things out that we would not have done so if we had wandered on our own.

    3
    « For the price ...... underwhelming »

    If I sound a bit negative in this review its because of the cost, if this hotel was £70 a night It would have scored so much better. When paying this amount of money I expect a better experience than I got. I work all around the country and love Best Westerns normally staying for business but this one was for a nice weekend break. I wanted something special so booked this one. To start for the positives good location (right next to train station) and a short walk into Chester town center so you are nice and close to all the pubs too. The rooms and decor of the hotel is very nice and looks lovely from the outside. Nice little touches like sweets on the counter, fresh lemon and lime water as well which I thought was a nice touch. I would also recommend Chester highly as a weekend away it was a lovely place. Now the negatives. Parking £15 no discount for staying in hotel so make sure you notice as this will add to the cost of the hotel. Check in and check out took AGES, no apologing as you got to counter. After over a 4 hour drive a smile would have been nice. The staff also didn't acknowledge you as you walk in and out either which is service I would expect for the price. We had a room in the old part of the hotel, there was hardly any room between the bed and the desk so was a bit of a squeeze which was a shame for the cost. Noise was woken up by banging doors at 5am and there is a pub opposite which was very noisy all night (still could hear shouting and loud noise when the banging door woke me up) Overall its very rare I get to stay in supposed top notch hotels so I was hoping for more. A smile on arrival, the nice touch of a bottle of water in the room its the little things that make a stay and it seemed lacking in these departments. Maybe I just had a negative experience but I wouldn't stay again. However saying that IF you have ALOT of spare money and want a clean, tidy hotel close to the city center then I am sure you could do a lot worse.

    5
    « Going Back in Time »

    Fabulous Hotel, very clean & large rooms.Also 2 drinks vouchers for the bar which were much appreciated. Large hotel with excellent staff who all seemed extremely knowledgable about the building. In the halls and passages, there were may pictures & busts of the royals from days gone by to the present. All in all a very good nights stay.

    5
    « A great weekend in Chester at the Queen Hallmark Hotel »

    We had a weekend away for a combined 60th and 65th birthday with friends. The hotel had a splendid frontage and stylish bedrooms. We ate in the restaurant for the first night and the meal was generally very good. There was a small glitch is contact between the reception and the restaurant but this was rectified fairly quickly allowing us to charge the meals to our room. The rest of the stay was wonderful and the service at the hotel was good and the staff very helpful. We would recommend Chester for a weekend and also The Queen as a place to stay. If you like a different sort of museum try the Hack Green Secret Nuclear Bunker 15 miles SE of Chester near Nantwich. John Freeman Worksop

    5
    « Great one night stay »

    Really impressed with this hotel. Really good value for money. Free drink vouchers on arrival were a nice touch. Slept brilliantly in very comfy bed in a nice cool room. Breakfast also very good and staff friendly and helpful. Couldn't fault it.

    5
    « Chill out »

    Arrived at the queen stayed in the old part which we prefer, had a great deal with breakfast and a two course evening meal , which was lovely the food is always good here and of a high standard staff very friendly would stay again right by chester station

    5
    « Our wedding »

    How lucky we are to of had the most amazing wedding day at this beautiful venue. From starting to plan it two years previously to the day after the staff really pulled out all of the stops. Let's start with Zoe, she organised everything perfectly from arranging a accommodation for our many guest to several taste testing sessions to organising beautiful flowers champagne and cakes in the bridal suite for me for the night before our big day. We owe a massive thank you to Kasis , Rachel and Edward & Monica for amazing service on the day and the beautiful table planning and re arranging the room at the last minute because due to the rain we couldn't get married outside. These five members of staff went above and beyond for us and should be highly commended for this. Ewan the meet and great person looked so smart and our guests loved him. The rest of the bar/restaurant staff were also great as were the chefs and kitchen staff. The food was beautiful and every single guests food was piping hot and that was for over 150 guests. I would highly recommend this hotel for your wedding. The reception staff and a accommodation arrangement team were also good however there were some issues with some guests room bookings however the bride and groom could not fault a single thing. Thank you for making our day and stay so perfect.

  • 5
    « Lovely hotel »

    We stayed here for one night and the hotel is beautiful. The room was tastefully decorated with a lovely free standing bath. The breakfast was great with plenty to choose from at the buffet and all staff were very welcoming and attentive. We will definitely stay again.

    5
    « Great Hotel »

    Used this hotel for a work stop and it was everything you would want from a hotel: friendly & helpful staff, clean, good food and value for money. Excellent location right opposite the railway station, but not too far from the city centre if that's what you were after on your visit to Chester.

    5
    « Long Weekend Break »

    We have just stayed for a long weekend at this great hotel. I booked a 2 night deal direct via the 'Hallmark Hotels' website & got a 2 night offer/break with dinner for two on either evening & breakfast both mornings for less than an advertised rate on Booking.com....Great value!! When we checked in we were also upgraded to a queen executive room...The room was very nicely decorated, with a decently sized tv & had all of the usual facilities & faced the inner courtyard rather than the main road. The only complaint (to really a complaint) with the room is there was no air-conditioning & the window only opened at the top so not much fresh air etc...but that said, maybe next time I will ask reception for a fan..but it didn't spoil our stay. The hotel has a car park at the rear which although had cctv & was said to be more secure, it was £15 per night which i thought was expensive...The hotel appears on the surface to be well maintained & very clean etc. The staff who checked us in was very helpful & polite etc...in fact all of the staff we encountered were really great & friendly etc. We booked our inclusive meal on the first night with only a few hours notice & were accommodated without hesitation. The service in the restaurant was first class & the food was delicious...as it was in the deal, we were sceptical of the menu & thought there would not be much choice....how wrong were we !!...NO special deal menu...Brilliant. I would recommend the cheese board...very tasty! The restaurant had a great ambience not very often found in a hotel resturaunt & was totally booked out.We would definitely book again & recommend. The breakfast both the next mornings were just as good, & again with great service with a smile & courtesy...especially the concierge guy who was pouring out the breakfast BucksFizz & handing them out....great touch !. There was also a singer on the Sunday morning serenading your full english... The hotel is opposite the main train station so for those who don't or don't want to drive, it is literally only over the road. Also there are several regular bus stops & one of them is for the City Sightseeing Tours being I believe stop no1. ( 48hr pass £24 approx). For us everything was really within walking distance albeit not on the door step its do able (town centre max 1mile) or you can also get a taxi from the station. The hotel bar was quite & there are also several different rooms that people were using to just sit & chat quietly etc...the bar prices are not the cheapest (pint & half San Miguel £7.50)but the atmosphere was good . Overall this is a great hotel which we will definately be returning to hopefully in the not too distant future, for another great weekend away !!!.....

    3
    « Public areas nice - Bedroom experience not nice. »

    This is a really grand looking hotel and the staff are very helpful and friendly, however we only had 4 hrs sleep due to the noise in the hotel. this finished at around 2am and we slept until around 5.30 when delivery trucks arrived to collect the laundry, when they left the bin men arrived to make as much noise as possible! ALL ON SUNDAY MORNING. Room was tired and the beds needed replacing 10 yrs ago. Parking is £15 per day. I was offered another stay at a slightly reduced price. If it was free I still would not go there again.

    5
    « Ideal Place to Stay in Chester »

    The wife and I stayed here for one night en route to Liverpool. What a wonderful surprise to find a hotel like this, loads of character, not too tired and with evidence of its former opulence as described elsewhere. The staff throughout the hotel were very friendly and efficient.. Not in the center of Chester but a pleasant 15 min walk (max) to get there, with a couple of bars alongside the canal on the way. Plus the best Thai restaurant I have ever been too just after the canal bridge. Parking is adjacent to the hotel and £15 for 24 hrs. There is a nice outside area to sit and enjoy a drink etc the only downside to this is the lack of tables and seats. Its an area about the size of three tennis courts and has 4 tables? Breakfast was very good with plenty of choice and at £10.00 not bad at all. There was a young lad singing and playing an acoustic guitar throughout breakfast and while that may sound irritable to some it was actually very good. The lad had a cracking voice and the singing and playing was low key like very pleasant background music. Would definitely recommend and will certainly stay here again, will keep an eye on the website for special offers.

    5
    « Fabulous two night break with family »

    Its never easy getting family together especially when they are spread across the Country. One of the joys of the Queen is that the entrance is straight across the road from the railway station - we managed train journeys from St Abans, Harlow and Huddersfield and being able to leave luggage at the hotel ahead of check in was a real bonus. Then where do we start - I booked direct with the hotel and had to change the booking a number of times and Sue in reservations was so patient and understanding - we were upgraded to some fabulous newly refurbished rooms on the first floor. We ate both nights in the Kings Grill and the food was amazing I could have chosen everything off of the menu and enjoyed it! the twice baked goats cheese soufle was so good I had it twice and the Sea bass beautifully cooked with crispy skin worthy of a special mention. this is our third visit canyt wait to return!

    5
    « One night break »

    We stayed here last night. All the staff were very helpful and nothing was to much trouble. The room was very clean and had everything that you will need even a fan if you need one. The food was also very good indeed. All in all a perfect place to stay.

    4
    « Amazing service, great charm, excellent location »

    My son and I stayed at the Queen Hotel while visiting family around Chester. The hotel is in a super convenient location across the street from the train station, has unique decor and we never experienced anything less than exceptional service. The rooms are getting a little tired -- lumpy but comfy mattresses, phones were in bad shape (I couldn't hear the person on the other end when I called to request extra linens), carpets were worn in spots, that kind of thing. This is all easy to overlook with the excellent service and whimsical art everywhere. If you go to the Queen, be sure to have a meal in the King's Grill. YUM!

    4
    « Quirky hotel, lots of charm, food excellent, right outside train station »

    The Queen Hotel was the first purpose-built train station hotel and the grand staircase and reception area design was used as a template for many grand hotels in the world's major cities. The Queen Hotel is an odd mix of old and new, with very quirky décor, and some rather splendidly themed rooms. The part of the building nearest the station (where reception is) is the old part, and the Kings section at the back is much newer. I searched out a great deal for 3-course dinner, bed and breakfast on the hotel website, which was great value. The food here is excellent and the meal I enjoyed in the Kings Restaurant was top-class. The breakfast buffet is always good. I was lucky to be given one of the four-poster bedrooms, the Queen Mary I suite, which as you can see from the photos is very grand. The facilities in the room were good, the only niggles being the lack of air-con and the dim lighting, which basically consisted of two bedside lamps and a pair of double candle-lamps on the wall above the desk, which hardly threw out enough light for me to work, and there only appeared to be one double power socket for the whole room. Otherwise all was excellent with loads of coffee, safe, large bathroom with heated towel rail, nice toiletries, decent size TV, free Wi-Fi and plenty of odd theming. I delivered a training event in the Victoria Suite at the front of the hotel and my delegates were well looked after, with bacon rolls on arrival, biscuits and nibbles at the breaks and a good lunch in the Jubilee Restaurant half-way through the day. The hotel is directly outside the railway station. Parking is not owned by the hotel and chargeable, but as I arrived by train that wasn't an issue. Note that the bar is not cheap (the pint of beer I had was £4.40 a pint) but do make sure you check all the special offers on the website as many of them give you a drinks voucher. Overall despite some minor niggles, the Queen is a great hotel. full of charm and character and it's always a pleasure to return.

    5
    « Post Wedding Las Vegas Party »

    I had my post wedding party here (as I married in Las Vegas 4 weeks before the party.) I have visited this hotel a few times and knew instantly I wanted my party to be held here. And they definitely did not disappoint. Kassa (not sure if I've spelt that correctly) was fantastic. She spoke to us before the party and made sure she knew exactly what we wanted. She made sure myself and my partner always had a full drink and served us first with the food. She was amazing and I can not thank her enough for looking after my partner and I all evening. The food was delicious! We opted for the hot carvery sandwiches and wow! Everyone loved the food. I'm so glad my partner and I chose this place for our party. Everything went so smoothly and the staff looked after our every need. Once again thankyou all for a lovely evening and I will most certainly be back as this is one of my favourite hotels ever.

  • 4
    « My Weekend Trip to Chester »

    I visited my cousins in chester and stayed at the Queen Best Western,would highly recommend this hotel.Had a plaesant stay and the High Tea was great.The Hotel has a fine ambience and a vintage feel to it,the breakfast was good and loved the period furniture and look of the rooms.All in All a wonderful stay.

    2
    « Nothing " Sparkling" about this afternoon tea! »

    It was described as "Sparkling" afternoon tea for two! I would describe it as Dull, Dull, Dull and was not even worth the £19.95 I paid through Groupon. I had booked this as a celebration for my sister's birthday and when we saw the impressive surroundings thought we were in for a real treat. How wrong can one be! Apart from the prosecco which came in beautiful glasses and the warm scone (hence the 2 stars) everything else was a big disappointment. The sandwiches and cakes were very plain, nothing special at all. Tea was served in plain cups you would find in a transport cafe not the usual china cups you would expect for afternoon tea. When we eventually found a waiter we had to ask for our tea to be topped up and then waited ages for it. There were no waiters around and nobody came over to see if things were ok at any point. I even had to stir my tea with a fork because we weren't given a teaspoon. From what I could gather overhearing two other ladies complaining about the service, they were very understaffed. On leaving there was nobody around to thank us or say bye to. Overall a very disappointing experience and I felt very let down as it was supposed to be a celebration. Service and quality of food very poor. Was overpriced, even at Groupon prices and I certainly would not have paid the usual price of £42.90. I will not be returning and would definitely not recommend.

    4
    « The Queen »

    On arriving at the hotel,we were met by the doorman,who was very friendly,pity the reception staff weren't the same,when asked about parking (which is £15 per day) we were told to go through the arch way,what the staff didn't do was to tell us to register on the computer on the desk,if we had not noticed someone else do it as we were going to have a look around the city we would have had a large fine,no apology from the staff The hotel it self was clean and tidy and the breakfast was ok Don't think we will stay there again

    2
    « Lift knocking sound »

    I stayed in the more recently built King's suite rooms, located at the rear of the hotel. The block comprises of about 7 floors of rooms. As you can imagine, the lift is in heavy use...extending into the night and very early morning. Unfortunately, the lift itself makes a very loud knocking sound when reaching any floor (not just my floor, 6th). My room is located closer to the lift than most rooms on the floor, but the volume of the knocking is loud enough to be heard quite a way down the corridor. I expect lifts to make some noise, but this is far too much. I was woken several times in the night, not realising what was causing this, and it's a quick loud knocking. Only this morning have I found out. Please avoid rooms located anywhere near the lift.

    4
    « Nice hotel »

    Arrived Tuesday 2/08/16 and was pleasantly surprised at how nice most of the hotel was , so much better than the best western across the road , the room was done nicely with fairly comfy bed, there was plenty of drinks available in the room ie tea , coffee , chocolate etc, the bathroom looked sufficient although much in need of a refurb on close inspection. Had an evening meal in the grill/ bar which consisted of soup of the day followed by the hallmark burger, both were ok but no wow factor that would make you want to eat there again. Breakfast was good and checking and out was quick and efficient, all the staff were friendly .

    5
    « Good for a weekend away »

    Lovely hotel, spacious and clean room. Would definitely stay again. Is a short walk from the centre of the town, didnt need the station but its right outside if needed. Parking was about £15 for the weekend and the numberplate entering system used wasn't brilliant but it worked sufficiently. The portrait of our room's King was slightly creepy though.

    4
    « Enjoyable one night stay »

    On arrival we parked in the car park by the hotel which is through the Carriage Archway near to the entrance of the hotel. You can park and pay the charge at reception. Checkin was a little slow as quite a few people were waiting. Not a big issue as there was plenty to look at, what a beautiful reception area, grandeur of a bygone age indeed. Polite and efficient staff on the desk. Everything explained well. Our room was a Queen executive having paid for an upgrade from our Groupon classic room. A lovely room the only concerns for us became obvious later in the evening when the noise outside became rather irritating and the heat in the room became a problem for us! I would advise if you want some peace to ask for a room overlooking the courtyard area which incidentally is a really nice spot. The room temperature was as several have mentioned previously an issue, it wasn't a particularly warm night outside but the room itself was too warm for us! We had to open the window which then let in the noise from the street! There is no air conditioning in the older part of the building but I think a ceiling fan/light would have made all the difference to our sleep quality. Breakfast was good served from very early until 10am. Plenty of choice and attentive staff. We didn't use the bar or restaurant areas so cannot comment. Overall I would definitely stay here again but unless the temperature issue is sorted out I would stay in the Kings side and if possible a courtyard side room whichever side we were on.

    5
    « Lovely weekend stay!!! »

    Stayed here Friday and Saturday night, our daughter booked this as a surprise for our wedding anniversary. At check in we were informed our room had been upgraded!! wow. We had a suite on the kings side. From checking in to leaving everything was perfect. The staff were wonderful and so very friendly. At breakfast we were met with a glass of bucks fizz, beakfast was varied something for all tastes. We dined in the Kings Grill on Friday the food was sublime and to top it all the entertainment was great. If this was the voice we would have definitely turned!!! Would definitely stay here again!!!!

    5
    « Lovely Hotel with lovely staff »

    My Husband took me here for the night for my birthday. the hotel was lovely and the staff were even nicer, they cant do enough for you. They upgraded our room as there was a wedding going on in the area we were originally staying. The restaurant is amazing food is gorgeous. Our waiter Fabio was so nice gave us a glass of bubbly for my birthday. Will defiantly be staying here again. would recommend to everyone.

    5
    « Absolutely Fantastic!! »

    One of the best hotels we've stayed in! We've been here three times now, all for nights out and pre-drinks. One special occasion and the staff were brilliant with the extras. As for the normal night again the staff and room were fantastic! always friendly on arrival and helpful. The rooms look great! and to be fair we usually get a little to drunk and make some noise but the walls are thick and we never get a complaint from the staff or bother us when we have 3 per room. TIP always try and stay on the Kings side of the hotel! Thanks for the good times :)

  • 5
    « great time »

    booked into the Queen hotel in the king rooms and they are wonderfully clean and modern the hotel is quirky and modern and every one was very friendly and helpful - the cocktail lounge excellent the staff are up for a challenge and if you do not see what you want in the menu they will make it - the manhattan lads was brilliant.

    4
    « Very nice hotel »

    We stayed here this weekend for one night. The hotel décor is lovely. All of the staff were extremely friendly and helpful. we had a superior King room on the 6th floor. The room was a lovely size. Comfy bed. Bathroom was lovely. Immaculately clean ( and I am fussy!). The one thing I noticed was it was extremely quiet so nice and restful. It is a 20 min walk into the main Centre of Chester so a good location. Breakfast was excellent the next morning. We ate at the Yard Restaurant which is a small Italian further down the same road which I would thoroughly recommend (had to book in advance.) I would definitely stay there again.

    4
    « Beautiful hotel but staff let it down »

    The rooms themselves are wonderful; well decorated with large, comfy beds and excellent bathrooms, the reception staff were less than helpful. He couldn't initially find my booking before failing to give me directions to where the lift was and even which floor my room was (room 304 but not on the third floor). If I hadn't bumped into another member of staff (who had blocked the exit from the lift with several bags and didn't move them nor apologise for blocking my way, but was friendly enough) I would have found it difficult to find my room. The bar staff were unfriendly and getting served took a long time. Also, other reviewers have given a tip about parking which I used: park at the train station car park at the back of the hotel which has 24 parking for £6.40 rather than the expensive hotel car park. Finally, convenience for the train station but not great for Chester city centre.

    4
    « Very good »

    Stayed over for the night very pleased with everything. Staff attentive, room very clean and breakfast was spot on. Ideally situated for getting out and about exploring the local sites. Although opposite the main railway station it was very quiet in the hotel itself. It's quite a large hotel but still very personal Will definitely stay again

    5
    « Great overnight treat »

    My wife and I stayed at the Queen to celebrate an anniversary, and what a special treat it was. The hotel is located a short walk from the city centre, opposite the busy railway station. We had heard that parking at the hotel was limited and expensive, so parked on the station, £6.50 for 24 hrs, which compared to some car parks in Chester is reasonable. The hotel has two parts, old and new, we stayed in the newer Kings quarter, the staff are really friendly, but special mention must go to the Kings grill, where we decided to eat in the evening, the staff here are really attentive, without being intrusive, and the food was fantastic, Table D'Hote menu was £30 for three course and to date is the best meal I have had, pork fillet was sublime.The restaurant has lovely ambient feel and the excellent piano player just adds to this. We had a superior King room, which was spacious,clean and comfortable with a huge bathroom. Breakfast was very busy when we went down at 9.30, but we was served drinks immediately, and there is plenty of choice on offer. overall a lovely stay, and when we go back to Chester, this will be our place to stay.

    4
    « Super Staff - Awful Wi-Fi »

    This is a great hotel in two parts, Queens and Kings. We were in the Kings which is the newer part and the rooms are lovely but very small even our executive one. There was a really nice bathroom in room 1204 but you could not use the shower due to the scolding hot water which could not be cooled, the bath was huge though and all spotlessly clean. The breakfast was of a very high standad with lots of choice but only buffet style and for £15 you would expect to be served, the staff were very efficient though and plates were soon cleared away and always with a smile. Drinks were extortionate and many were complaining, also the car park is £10 a day in the week and £15 at weekends, the web site does not explain this. The big drawback is they boast high speed wi-fi throughout the hotel, we never got a signal and all the staff would say is well it is an old building !! Come on in 2016 with repeater technology there is no excuse for this.

    5
    « Lovely stay »

    I recently stayed here with my colleague in a twin room. Check in was busy, but we were upgraded to the kings suite. The hotel is lovely and the room was clean,large and comfortable. We were really impressed with the room and it offered more than we expected. I particularly liked the fact there were lots of mirrors including two full length mirrors by the beds. There was also ample storage space and ironing facilities. We opted for breakfast at check in for £10. We parked 2 min walk away for £5 overnight. Breakfast was plentiful and the service was good. Location great.

    4
    « Nice overnight stay. »

    We had a Group on deal for a overnight stay with drinks. Stayed mid week on a very warm day, quick efficient check in, water available as you arrived. Our room was on the third floor nice large room. We had a drink in the bar with our vouchers, nice atmosphere. We sat outside in the sunny courtyard enjoying our drink. Nice breakfast next morning. Parking was 10 pound for 24 hours at weekend it's 15. Would return.

    5
    « Great place to stay »

    Been staying here for 9 weeks due to work and this place is great. Stayed in both the Kings and the Queens side of the hotel all rooms are clean and we?l equipped. The kings side rooms are the more modern rooms. Service on the hotel is great, staff are friendly and approachable, always willing to help. Location is great as it is just outside the train station and about 10 mins qalk to town centre,but still has pubs and eateries nearby. Great hotel, great food and good location.

    5
    « Beautiful building, beautiful room »

    What an amazing building! You feel important as soon as you walk through the doors. Staff were polite, check in was smooth. The room itself was beautifully decorated with a lovely bathroom. We used the 'Waiting Room' bar in the evening and that was relaxing too. Hotel is about a ten min brisk walk into the city centre but is just across the road from the station.

  • 4
    « Very big hotel that is good value for money »

    First, what is its name? My booking said Hallmark Hotel, which confused us on arrival, then we discovered it was called the Queen so went to reception. We were told to park our car near the glass doors in the carpark,and when we went in found we were in Best Western, The Kings Quarter! Weren't sure we were in the right place until we tried our keycard! Oh yes, the car park, a sneaky £10 supplement. Or £15 at weekends. Other than the carpark fee, we paid £99 for B&B which seems pretty good value. Big room; 2 big armchairs. 2 big twin beds, bathroom with shower and big bath. Air conditioning. Not too far from Centre. Buffet style breakfast, loads of food, usual slightly ropy scrambled eggs, acceptable coffee, as much as you could want. Bit impersonal but that can be not a bad thing. Fine value for 1 night stand.

    4
    « Great hotel that could be amazing »

    I have just stopped at this hotel this weekend with friends for my birthday weekend, and when we arrived you get the wow factor as its an amazing looking hotel both inside and out, beautifully maintained and all areas are clean, we were allocated our rooms close together which was great but we had to pay £15 a day per car to park per car as recommended by the hotel but what they didn't say was that the car park next to the one we used is only £6.20, and as the car park recommended isn't owned by the hotel was a little disappointed. When we got to the rooms they were very warm in fact very hot, on searching the room there was no air conditioning and then on opening the window we were met with a unit that was making a very loud noise only for the window to not stay open close half way, so we had a very hot room, a window that wouldn't open fully and a very noisy unit on the wall outside our window so a sleepless night was had. On speaking to the receptionist she was dismissive saying we are fully booked and can't move you, we explained well surely as people will be checking in then we can move into one of those rooms, she was no we are fully booked so after 5/10 mins of this conversation she said I will speak to the manager and see what we can do, left our number while we went out for breakfast to be told we would be called, we returned over an hour later no phone call spoke to the same receptionist who said I have been too busy to talk to her. Luckily the manager was checking in people next to us and we got to speak to her and she said sorry it's taken this long I know nothing about it, but I will get you moved get your stuff packed and we will move your stuff into your new room. New room was much better but still no air con and their isn't any in the hotel apparently so be warned if it's hot you will suffer. If we had listened to the receptionist and not insisted to speaking to the manager this review would have been a lot worse, the manager dealt with it well and is a credit to the hotel. This hotel is great but truly has the scope to be amazing with air con installation and people who know how to deal with a customer in a time when customer service is so important to survive, so if you want a great hotel in a great location then this is it just be warned it's hot and expensive to park.

    5
    « Holiday stay »

    The executive room we stayed in was very comfortable and we found all the staff very friendly. We only had bar food but it was very tasty. There is a great courtyard to sit out in and relax and the hotel is within walking distance of Chester town centre. We would certainly go back there again if we have the opportunity.

    4
    « Weekender »

    Clean comfortable hotel. Parking sometimes a problem. Breakfast ok but not brilliant. Room very clean and comfortable. Would use hotel again as was nice and central but would probably choose to eat elsewhere.

    5
    « Lovely place. »

    Large hotel with a great variety of rooms. All rooms are spacious and nicely appointed. Beds are comfortable and everywhere is very clean. The hotel is built around a courtyard and this is a lovely place to sit and enjoy an evening drink. The resident cat, Queen, is very friendly and likes to inspect the visitors to the courtyard. The food was great when we were there with a good choice from the menu. Hearty breakfast with lots of choice to set you up for the day. All the staff were very helpful and tried to ensure you enjoyed your stay. Chester is a great place for sightseeing with many wonderful buildings and lots to see in the surrounding area. Will stay here again when in the area and definitely recommend.

    4
    « Large Group Visit »

    Quick and easy check in for a large group. Rooms spacious and clean but extremely hot as temperatures outside soared. Fans were provided but did not cool the rooms sufficiently. Breakfast was very good, there was a good choice on the dinner menu, the main course portions were adequate, maybe not enough for anyone with a healthy appetite. The staff were helpful and friendly. My only concern is that there is no handrail on the main entrance steps for the elderly/disabled guests .

    3
    « Lads birthday weekend »

    Great building, some nice features and decorated to a high standard throughout. However no air con, broken window opener, noisy extractor units placed outside our window I didn't sleep one minute! Changed rooms after 1 night, avoid if hot

    5
    « Sunday lunch »

    Amazing possibly the nicest Sunday lunch I have been served in a restaurant. At £17.50 for 3 courses superb value for money. Beautiful restaurant attentive and lovely staff nothing was too much trouble. Food was just yummy not a scrap left!!!! Chicken liver pate followed by double roast beef and pork followed by chocolate fondant with cherry yoghurt sorbet. We will be back!!!

    4
    « Returning guest. »

    Stayed at the hotel whilst in Chester to attend a gig at the Live Rooms. The hotel really couldn't be better placed for the venue - just a couple of minutes away. Have stayed at the hotel on a number of occasions now, and will do so again when in Chester. Breakfast is good, and bar meals also pretty good. If I have a criticism of the hotel is that car parking at £15 a night is very expensive.

    2
    « Disappointing, poor value, not recommended »

    There are many negatives about this place and few positives. If arriving by car you have to hope there is a space outside to unload. The car park is run by a third party and the nearest is £15 per night. But there is one next to that which is £6.20 per night. The hotel do not tell everyone about the cheaper one. We booked at exactly the same time as our friends and paid the same amount but got a very much smaller room. Toiletries are not replaced every day which I would expect for the amount we are paying. Breakfast was an additional £10 when we checked in. It was good but is £15 if you pay on the day. We had an issue with our door keys and had to make a noise to get it resolved. The queues are always long for reception so why do they not have more personnel on duty? We will not be returning! Suggest you do not unless you want lots of groups of visitors.

  • 3
    « Overall a good option if visiting Chester by rail.. but not when it's really hot! »

    Stayed here in a standard double room on the second floor paying £79 and I was pleasantly surprised by the size of the room. It was really quite spacious with a desk, small table and two fairly comfortable chairs. The location is ideal if you're arriving by train as it is literally right a 30-second walk from the station. It is also next to the bus stop for Chester Zoo, which I found really handy (Stand S5, take the X8 bus - it's £3.90 return for 1 adult). It's about a 10-minute walk into the city centre, but you can catch a bus (they're really frequent) from outside the station, costing £1 and taking about 5 mins to get into the centre. Despite it being so close to the station, the room in the hotel was really quiet. Just across the road from the hotel there is also a pub which could be a cheaper option for food than the hotel although I have to admit I didn't try it. The hotel is nicely-furnished with a Victorian theme and the staff are friendly and helpful, especially the charismatic Iwan who is on hand to give you a warm welcome. The room was also nicely-decorated with attractive paintings and everything seemed clean, although I have stayed in hotels where the bathroom was more spotless than this one. Nothing serious though, just an observation. There were two mirrors, one full length and really the room was very well-designed. The reasons I didn't give this hotel a higher rating (based on the price paid) were as follows.. Firstly, the room has no air-conditioning and was unbearably hot (this was one of the hottest days this year, so I suppose it's normally not so bad). You can open the window (slightly) and a fan is supplied, which I directed at the bed but neither of these things reduce the temperature to what could be described as "comfortable". Secondly, given the temperature of the room, I would have appreciated the presence of a mini-bar or fridge in which to keep water as we were totally parched by the morning! On the plus side, the hotel do offer complimentary free milk for your morning tea and that arrived in my room less than 5 minutes after requesting it. We didn't have breakfast in the hotel so I can't comment on that but we did have a bite to eat in the bar. I had soup and it wasn't bad, but nothing special considering the price. My daughter, on the other hand, had a lovely meal from the "Little Peoples" menu which was all freshly cooked (battered chicken nuggets and chips) and a suitably generous portion - I was very impressed by that. The barman was friendly and efficient and the food arrived extremely quickly. Overall, I think I would definitely consider staying in this hotel again but next time I would make sure that I wasn't going on a hot day!

    5
    « Excellent hotel »

    Just returned from Chester and a 4 night stay at the Queen Hotel. My room was in the Kings Quarters which is the new part, i was on the 6th floor and had a lovely room with air con and a huge fabulous bed. Breakfast was very substantial with a good variety, i was booked only as B & B so i could choose where to have dinner, the hotel has a wonderful restaurant on the ground floor which i decided to eat in ever night as the food was so good. Chester is very nice and the hotel is very close to all amenities with the railway station across the road. I would return to this hotel and recommend it for a stay.

    5
    « The Queen »

    This hotel was clean good location fabulous gardens relaxed atmosphere friendly helpful staff Thank you "The Queen" for making my stay in Chester so enjoyable. Totally relaxing break. Breakfast was first class. I can't fault any thing in this hotel

    4
    « Nice night away »

    Stayed here as part of a red letter day gift. Gave us room, evening meal and breakfast. Room was nice and comfortable although a bit freaked out by the picture above bed of a bloke called Duncan. Good enough choice from the set menu for our evening meal. Sat in the cocktail bar whilst waiting for our table. Whilst waiting the maitre d' took our order for our food and wine. Sadly he forgot to get our bottle of wine sent to our table until after our starter but as soon as we pointed this out to our waiter Fabio, this was bought to us with and removed from the bill, which was a lovely gesture. Fabio our waiter was excellent, spent time going thorough the cheese list and what complemented it and was very thorough and pleasant to talk to. Breakfast was good. Seated very quickly and very tasty. Parking cost £15 for 24 hours which I don't mind but just make sure they tell you to put your reg in on there computer. They didn't tell us until I checked out so they I got told to expect a "love letter" from the parking company that run the car park. If I do get one the hotel said they will sort it for us. There is cheaper parking near by but the hotel was secure. Overall lovely stay would stay again.

    4
    « Lovely stay disappointed about the lack of air conditioning. »

    My partner and I stayed this week for a couples get away in Chester. The hotel is immaculately decorated and they have really payed attention to detail on the refurbishment. The room was decorated to a high standard and we got a free upgrade upon arrival which was a lovely touch. The breakfast was tasty and had plenty of choice. We choose to eat dinner in the Kings restaurant at the hotel which I have reviewed separately but will advise was delicious and worth a visit but is on the pricy side. The only disappointment for us was that we booked the hotel as it advised they had air conditioning. Our room did not have any air conditioning. It was one of the hottest days of the year and the windows were very small as such we got a very poor nights sleep. It was sweltering but the staff did provide us with a small fan at our request. The only other issue was the car parking. This was not run by the hotel but you can pay for it directly through the hotel. We were not advised of this in advance and tried to pay through the complicated text/call system on the ticket machine. In the end we paid through the hotel. I would advise for paying for parking through the hotel it's much easier and you know it's definitely paid this way. This costs £10 mid week and £15 at the weekend which was an unexpected cost. I feel the parking was pricy on top of the hotel costs. I would consider returning.

    5
    « Stunning Hotel AAA+ »

    Great hotel , stayed many times , come to chester every year and stay here everytime wouldn't stay anywhere else , service is first class , rooms always clean , large rooms , nice bar area , bar staff also very friendly

    3
    « stunning building, the rest doesnt match »

    This is a beautiful historic building in the heart of Chester. Everything about the exterior, the grounds, and communal areas is grand and beautiful and in keeping with its period, just stunning.. Sadly the rooms dont match and definately not worth the money. Tired, shabby, scruffy, damaged and worn furniture, bathroom in need of repair, and quite dirty.. if only the rooms were served the same love and attention as the rest of the building. £143 for the night was not worth the money. Really sad because the breakfast was amazing. Car park is £15 extra also.

    2
    « This Hotel has managed in one trip to lose all future business with Best Western »

    I feel it will be easier to just copy part of the letter I have written to the hotel group- so here it is-I have, over the years stayed in many Best Western Hotels at home and abroad and they are, or rather have been in the past what they say on the tin- I booked one night in the Chester Hallmark opposite the station. I was in room 81. Some of the points I raise are on their own not worth mentioning, but as a part of a whole scenario I have included them. I had been in Chester over a week earlier so I popped into the hotel to clarify that they had the request regarding my need for lactofree milk for room drinks- so puzzled as to why lactofree milk portions were not available and I had to ask for some- only to find they gave me fresh milk- which in July in a room with no fridge is not practical past one or two drinks consumed within a short time of receiving the milk. The table and two chairs in the room had clearly been pushed into the corner for cleaning and never repositioned and as there was no soap and no tissues and hairs in the bath-I am inclined to think the cleaning routine was abandoned. I cannot remember what time I checked in, but as I did not set sail from Ireland till 2.30- it is evident I did not arrive close to check in time-so no excuse in timing for the room not being ready. The remote control was faulty as only a few buttons worked, and the kettle only boiled water if you kept your finger permanently on the on switch. Overnight I failed to get much sleep as the noise from the banging door outside the room was very loud and should have been fitted with a quiet closing mechanism. The blackout curtains let in light on the bed side- which would not have been an issue it the store/workspace outside the window had not been open all night with the lights on. Other points I would raise are the lack of help available on arrival with cases when the only option is to use stairs and also that the shower head is so small it is barely practical and once cushions are stained they should be cleaned or disposed of. I would also add that a healthy eating option would be appreciated in the bar. The wifi was very poor. But what made me the most concerned I will not describe in words I will show you in photos- the two photos attached show the door of the room. I did not raise my concerns at the hotel- as quite frankly I just wanted to get out of there- and rather than, as I had planned, spending the day in Chester and starting my return trip in the afternoon- I caught the very first offpeak train that was running- thus ruining the planned end of my holiday.

    4
    « A Guest of Wedding Party »

    Excellent Wedding Venue, Everything went like clockwork, Top Class service throughout, Wedding Function Room & table order and service faultless. Breakfast Food & staff 1st Class, Hotel facilities Very Good, would definitely book another weekend.

    5
    « Wonderful Experience »

    Visited friends in Chester on Saturday and stayed with my husband at this beautiful hotel - we have been here before and love everything about it - - once again stayed in the Kings Suite - beautiful rooms with everything you could possibly need. Sunday morning we had a fantastic breakfast and walk in the lovely hotel gardens before we came back home. Thanks again to Simon and the rest of the staff for making our stay, as always, so enjoyable. We will be back.

  • 4
    « Nice hotel, good location »

    This hotel is located right outside Chester railway station. Perfect location for shopping or nights out. Hotel was clean and tidy enough. I found that all the staff who spoke to us were exceptionally polite and helpful. The rooms were a decent standard with all the usual facilities that you would expect. The breakfast was great, large selection of hot and cold food and pastries. I would recommend to anyone to stay here.

    5
    « Very relaxing »

    This hotel is wonderfully placed.opposite the beautifully old train station,in town but not too in that you can get away from the hustle and bustle of Chester.inside its unique and a little quirky.we loved this.our room was spacious and clean.breakfast is the best we had had anywhere,quality ingredients and choice.outside is a lovley courtyard perfect for a pre dinner cocktail.loved this place can't wait to return.

    5
    « Amazing stay! »

    We stayed for one night 16.07.16. For anniversary (we're both early 30s). Having read mixed reviews, we were unsure what to expect. We didn't experience any of the rudeness at check in that others did??There were four staff, who were very informative (room directions,parking, restaurant location ect) and very efficient. Yes parking was £15...IF you stayed in the hotel car park (not owned by them) or you could park right next to this one for less. The room was AMAZING (Kings Quarters executive suite, room 1305.See pics). Huge comfy bed, air con, double shower, huge deep bath, t.v. tea&coffee, bottled water, iron, hairdryer. Everywhere was spotless, so I'm also confused how people were disappointed with the facilities? Kings Grill was amazing! Excellent food, romantic setting, live music and staff were lovely. Pre paid breakfast was buffet style, but there was plenty left when we sat down halfway through service(hot plates are a nice touch, HATE cold food). Check out was busy, but we were seen to very quickly (again 3-4 staff). All in all a great experience, and look forward to next visit.

    4
    « well worth a weekend away »

    First visit to this historic cathedral city, we were not disappointed ! Stayed at the impressive atmospheric Queen hotel located opposite the train station . buffet breakfast very enjoyable with lots of choice. So much to see and do in Chester i recommend it to all . The only downside on this trip was the hotel charges car parking as extra £15.00 per 24 hours at the weekend . This a bit over the top when you are paying over £150.00 per night in my opinion.

    5
    « a great location »

    spent two nights here was very pleased with the location the hotel was very good but drink prices were over the top the food was very good but the seating arrangements were very disorganised kept being told you cannot sit there our bedroom was adequate and quite even though the railway was close

    2
    « Looks good on the surface.... »

    My husband and I stayed here for one night away to visit Chester City (both in our late 20's). The hotel is in a great location just a short walk away from the main streets and directly opposite the train station if getting the train. Also, hotel does have a 24 hour car park but at a cost of £15. Looked nice on arrival and then once you're in, we realised how worn the bar area, restaurant and rooms really were. Our room wasn't cleaned to a high standard of what you would expect for the price we paid, it only looked like a Hoover nozzle had been dragged along the floor! Shower was filthy, hairs and bodily fluids in view. The shower curtain looked like it hasn't been changed in years, the bath was chipped and the rubber shower mat has had its fair share of uses. The furniture in the room was worn, torn and dirty! However, the bed linen and towels were at least clean and fresh.. Well done laundry team! We ordered room service, both of us had a burger and chips and a bottle of beer. The lot came to a whopping £50!!! £15 each for the burger, £5 service charge each for using the room service. This certainly isn't the worst hotel we have stayed in and luckily we got a discount when booking which didn't make us feel so bad but it is well over priced for what you get and other hotels are the same price and can offer more.

    4
    « The only disappointment is the reception staff »

    I booked two rooms in the hotel, a double for myself and husband & a twin for my mother & six year old daughter, as soon as I met reception staff I thought "0h no, faulty towers"!! Receptionist was from oversees & had little or no interest in the booking, passing forms to my elderly mum asking her to sign, but not showing her were! No helpful facts re: what time was breakfast of where was it served!! No directions to rooms (1311 & 1313) we just guessed & hoped for best!!! One member of staff did help us named I think iwan who went out of his way to give us directions to city centre, good old fashioned gentleman. Before we ventured out we had a drink in the bar, I nearly broke my neck by sliding on a loose floor tile entering the bar, I picked it up handed it to bar assistant who took it from me & said "yeah there chipping off ain't they?" Yes Sherlock they are sort it mate!! Told we were upgraded to executive rooms and initially thought Yey!!! But to be honest I wouldn't of paid more than the original £100 asking price on original booking, executive cost £130 per night !! On the plus side, the rooms were very clean, & the bed was so comfortable & linen smelled of lemon, tea & coffee facilities & iron & board available in room. However!! The air conditioning in room 1311 requires attention! Every hour for at least 3 minutes it would make a terrible din, waking myself and husband up, not what I would call at restful sleep!! And finally on checkout the reception staff were unprofessional, saying everything was paid for!! Then changing their minds!! It's a shame, because all other staff we came across were superb, I think some training should be invested in front of house!!

    4
    « Weekend break to Chester »

    This hotel really isn't as bad as everyone makes out!! Yes the rooms are very hot, yes the standard of cleaning could be improved some what! But... Comfy bed, quiet and brilliant location, staff are awesome! 2 minutes to train station and bus stops and around a 10 minute walk to the town centre! We stayed for 2 nights and have no complaints! I'll be back again for sure!

    5
    « Brilliant »

    My partner and i came here for our monthly date night. Fabulous the receptionist are so polite helpfull in every way possible. The room was lovely bed so comfy. We dined at the kings quarters that is in the hotel and it was to die for ive never ate such a beautiful meal than what i ate tonight. Staff are amazing and there was a young lad singing and playing a piano BRILLIANT!! So made up with this stay and well be returning with friends and family

    1
    « Poor Poor Poor »

    I was booked into this hotel when I complained about the standard of the groups sister hotel across the road. At first glance the Queen doesn't look to bad, but on closer examination you very quickly realise that this hotel,l with its Victorian period features has nothing going for it, but the historical features. The mattress protector was filthy and covered in other peoples hair, Loo seat was stained and looked like a health risk and a 13amp socket was literally hanging off the wall. I was so tired, having already checked in and out of another Hallmark dump of a hotel I decided just to go with the flow. Hm flow.......Did I mention that the bathroom sink wouldn't empty and worse still when I tried to take a shower at 7am on Thursday morning there was no hot water. Reception were outstandingly useless offering to send up maintenance when they arrived at 9.00. After a cold shower, and clearly feeling thoroughly underwhelmed, I went down for breakfast which was a buffet style. In fairness there was a good selection of food available, however the hot food was stone cold. I had cold scrambled egg, a cold sausage a ropy slice of cold bacon and a cold grilled tomato. When i checked out I was not surprisingly fuming. I asked for the General Manager but was told he wasn't in but i could see one of the duty managers, I decided this was likely to be a complete waste of time on the basis that if these managers presided over such a shambles, what possible hope was there to talking to them. I asked for the CEO's name and the head office address but the staff looked blank and claimed not to know either the CEO's name or their employers address. In the hospitality industry in 2016, this kind of service is simply unacceptable. Queens claim be be a four star establishment, I think they would do well to invest in 10 litres of four star, apply it sparingly yo their worn out carpets, burn the place to the ground and start again. Seriously, you would get much much better service in a B&B or Travelodge.

  • 4
    « Excellent Deal »

    Just returned from an overnight stay with my wife and could not fault the experience. I booked through a Groupon deal and the way we were treated exceeded our expectations. The hotel is right opposite the train station and a slow 10 minute walk into the centre of Chester. All the staff we encountered at the hotel, whether reception, bar, housekeeping or breakfast staff, were warm, welcoming and extremely helpful and the concierge was a very cheerful character. The hotel was clean, packed with novelty features and the garden is worth a visit. The room was spacious enough and the water pressure excellent. I would definitely return.

    2
    « great room and stay rude member of staff. »

    hotel it's self was amazing clean rooms great amenities. breakfast was a great addition to the trip ... I would have given it more stars if I hadn't felt so out of place by some staff members, one in particular made checking in and retrieveing bags a real chore and made every simple request seem like her jobs worth. some rude staff.

    5
    « Afternoon Tea »

    Had a wonderful afternoon tea with prosecco at this hotel. The hotel itself is very well maintained and is very easy to find. Situated opposite the Chester railway station. You can't miss it. The food and service from our waitress Angela was faultless. I will certainly be paying another vist in the near future

    4
    « Terrific! »

    The hotel is opposite the Railway station from where you can get a bus to the city centre for £1.50 return. There are 2 car parks at the station which cost £5 & £6.20 per 24 hours . We found the hotel very comfortable & the staff were really pleasant. Breakfast was substantial & varied. We also enjoyed the Steak offer in the evening-£40 for 2 steaks & a bottle of wine. We would recommend this hotel for a short break as it is so convenient for the city. We will be back.

    5
    « Year 11 Prom at the Queen Hotel »

    We have been organising our Year 11 Prom with the Queen Hotel since last year. Every single conversation I have had with the staff, from the initial consultation to the last few emails where I needed to add on extra students, has been efficient and friendly. Our evening was lovely - staff were extremely accommodating during the setting-up time and allowed us to customise the tables to suit our theme. The tables were ready for me to add our 'extras' to on the afternoon of the Prom, meaning I had more than sufficient time to get the room looking just how I wanted it to. On the night, the food was lovely and, once again, staff were accommodating to dietary needs. The waiting staff made students feel like royalty as they served food and drinks. The hotel's resident DJ was also brilliant, playing a mix of current and classic hits to suit both students' and staff's tastes. I was even able to organise leaving a suitcase overnight containing my camera and picked it up the following morning with no problem. A huge thank you to the Queen Hotel staff - you were extremely helpful and we will, no doubt, be returning to you again!

    5
    « 3rd time and not disappointed »

    This was our third stay at this beautiful hotel ,the rooms are beautifully decorated and has everything you would need for a great stay ,super comfy beds ,great bathrooms with nice showers . The food is great ,especially breakfast with a great variety and good quality food .The staff were super efficient and friendly ,always greeted with a smile ,and would go out of there way to help you ,if you needed anything . All in all a great hotel ,we will be visiting Chester again in November and there's only one hotel we will be staying at .

    4
    « Lovely present from our kids »

    Central in centre, wasn't sure what to expect as stay was bought for us on an offer, we drove but could have got train, was right opposite main station in Chester, thought parking was expensive for residents, lovely old entrance, quirky features mixed with modern, staff were very friendly and helpful, room was small but sufficient, breakfast was nice, plenty of choice, would stay again

    5
    « Business trip »

    Kamil in the cocktail bar / kings was fantastic with his service. His knowledge and attitude was great and his customer service was excellent. He helped with dinner choices and also made recommendations when asked. Many thanks.

    5
    « Anniversary and birthday visit »

    Visited here twice to celebrate an anniversary and birthday; this is by far one of if not my favourite hotels to stay in, and definitely makes me want to return to Chester again! It's in a fantastic location with only a short walk to the city centre and has great overnight parking attached to the hotel. The rooms are beautiful. We have stayed in both the Kings area of the hotel and in the attic area. They were both such different experiences it almost feels although we stayed in different hotels; nevertheless they were both fantastic. The Kings room was great- huge bed, plenty of room, tv and iPod docking station and tea and coffee making facilities. The bathroom was also fantastic, with a huge bath and waterfall shower, our only gripe was that the bath was so huge that it would take hours to fill, and so we stuck to the shower! The attic room was equally as beautiful but very different. It was a huge but cozy room, with steps leading to a balcony (although the window did not open). Both rooms came with complimentary robes and slippers which was a lovely touch. The staff here are wonderful, especially the reception staff and the concierge, so happy to help you and make you feel very welcome. Breakfast was amazing, a buffet selection with top quality ingredients, a live singer and complimentary Buck's Fizz on arrival. I really can't recommend this hotel enough, worth every penny, a great bit of luxury if you're staying in Chester.

    3
    « Average »

    Greeted by stand offish reception staff is never a good way to start a 'getaway from it all weekend'. Having checked in, we asked about parking and were abruptly advised to immediately move the car from the short stay spaces at the front of the hotel and use the £15 private car park attached to the hotel. What we were not advised was that street parking at the other side of the hotel could be used for free! (No parking restriction from 6pm on Saturday until Monday) The common rooms and gardens of the hotel have the wow factor but the bedroom we stayed in was compact to say the least. It was also next to the lift (so annoying when that happens). Reception advertised a room upgrade for a fee.... wouldn't it be nicer to offer free upgrades to guests checking in? Also, take time to read the manual in the bedroom - thankfully I did and I noticed that a request for an ice bucket and a couple of glasses to the room would cost £10! Just as well I had chilled my bottle of processco at home before arriving ?

  • 4
    « one night stay was pleased!! and well priced »

    stayed here on Sunday night only £70 about.. Room was very clean and decor was spot on.. Old hotel with character and surprised on it being a large chain.. Well done all you at the Queens.. Parking does cost you £10 over night though!!

    4
    « Best Breakfast »

    The Queens Hotel is in a good location train station is over the road and a five minute walk into town. Stayed here on a Tuesday night with my wife the room is very clean, tidy and large. Our room was facing the inside garden which made it very quiet at night, the only trouble with the room is it was too hot and unable to cool the room down also the bed pillars were too soft. Breakfast was great lots of choice, avoid checking out at 11 as it gets very busy with only one lady on the desk. We would recommend this hotel for a short stay

    3
    « Stunning lobby, great service and ornate room but bathroom let it down. »

    We stayed in a four poster bed room. It was £277 for two nights, and, due to the price, I expected it to be amazing: I've often stayed in hotels in Manchester for a similar price and they were fabulous. The room itself was full of intricate furniture and the bed was lovely, but the room was rather dark and very antiquated- which is in keeping with the theme of the room. I was really disappointed with the bathroom. One of the sinks was cracked and the bath was just a normal size with a very weak shower. As the trip was a treat for my partner I wish I'd stayed at a Premier Inn and spent the rest of the money on a really nice meal. As for that- the restaurant was just a burger-type place, not at all in keeping with the opulence of the rest of the hotel (except the bathroom!) I enjoyed it, but just felt a little let down by what I got for the price- it just felt a little down at heel.

    5
    « 10th year aniversary »

    absolutely amazing weekend at this lovely hotel. all staff 100% professional and always willing to help in any way possible. I will definitely be returning to this hotel in the future. thank you again for making our anniversary one to remember.

    5
    « Fabulous staff and perfect venue for an event! »

    We held our annual staff event in the Queen Hotel this year for 125 staff, and were absolutely delighted with the quality of the facilities, the space we were given, the helpfulness and professionalism of the staff, and the delicious refreshments served throughout the day - and even the price! The team were brilliant in every regard, and our staff had a fabulous day. I'd highly recommend this venue for any event, corporate or social. Thank you again!

    2
    « one night birthday stay »

    badly designed bathroom grab rail to high taps on the bath in middle making it difficult to get out of bath without banging yourself especially if you are disabled or elderly. bed toppers and protectors very old and very badly stained. these were changed but this is not acceptable when you are paying over £100 for one night. Food good selection at breakfast but cold tea a very cheap blend couldn't drink it. view from both rooms awful. Stayed in two adjoining rooms with my daughter granddaughter and sons partner to celebrate my daughters 50th birthday we booked in February when I complained about the rooms was told nothing else was available we were given vouchers for one free drink in the bar this turned out to be of a very cheap hose drink whole experience was very disappointing. Best Western was recommended to us if this is their best we will not be using this group again. I await your response to this servey

    4
    « Very nice »

    Long weekend away. Stopped in a Executive Double Room. Lovely clean room. Couldn't hear anyother guests. The hotel is opposite the train station and is within walking distance from the town centre. I tried the pulled pork burger at the onsite restaurant and it was lovely.

    5
    « A lovely comfortable stay »

    Stayed here on Friday 1st July just for 1 evening. Wonderful helpful girls on the check in desk when I arrived at 4pm. Room was clean and rather quirky in its decoration and bathroom was very nice (except for a very loose towel rail, room 106, suggest thats fixed!) Overall, great value, great location, comfy bed. No complaints at all!

    2
    « Awful stay »

    We booked this hotel last minute at a price of £72 and wish I'd booked somewhere else. Definitely not worth the price and we got it on a cheaper deal! We had a room opposite the train station and although not their fault meant it was extremely noisy. The room itself had no air con so what made it worse is we had to have the window open to let in some fresh air as it was extremely warm. The window however had a netted curtain which let in no air and so I ended up having to use a hair bobble to tie it up! The shower, oh dear the shower! First it was scalding, then when I got it to the right temperature it went off! When I finally got it working it was far from a powerful shower. Definitely would never stay here again and would pay more for a nicer hotel and a better nights sleep.

    2
    « The Ryanair of hotels - worth half the price. »

    My wife paid £179 for a night in this hotel as a birthday treat. We parked in the Railway Station car park because the hotel wanted £15 per day (DOUBLE the price of the railway car park). When we requested a bucket of ice in the room, we were told that would cost £10. The (foreign) receptionist did not tell us that cups were available near the ice machines and we did not need an ice bucket and she was downright rude about the whole business. Room was average and the pillows rubbish. Breakfast was average. Supposed to have been recently refurbished but the decor looked tired. Would not stay there again in this money-grabbing hotel.

  • 3
    « Staying in the kings wing is a little bit like being put in an annex »

    This was our 3rd visit to the Queens but our 1st time in the Kings wing of the hotel, sadly the queens has been allowed to slip a little and the quirkiness of the hotel now looks dated and tired. Staying in the kings wing is a little bit like being put in an annex and is a fair walk from the reception and I felt disconnected from the main part of the hotel the rooms in the kings wing are typical of most modern hotels with no outstanding feature and to be honest instantly forgettable the floor we were on was called the french kings floor and each room was given a french kings name a great idea on paper but in reality Louis I,II,III,IV,V etc is not great and a bit tedious as no one uses the names and the staff only ask for your room number. The Queens is still a decent hotel and I would not try to put anyone off booking here but a few years ago I left the hotel praising it to anyone who would listen to me now its just an ok/nice hotel in chester

    5
    « Henry VIII would have been proud! »

    Hear Ye! Hear Ye! If thou wouldst like a tremendous time in the historical city of Chester, be sure to stay at this hotel! We were treated with great hospitality and our room? For for a king! I thoroughly enjoyed swinging my wife around every one of the four post of our bed, and the jacuzzi bath was sensational! Breakfast was super, the scrambled eggs were in a league of their own (imagine if eggs were officially ranked in 'leagues'?). Location is top notch, a stone's throw from the train station, and maybe a powerful catapult of a stones distance to the city centre... 5 minutes amble at the most. All in all, the perfect place to stay when visiting the fascinating city of Chester!

    5
    « Simply outstanding! »

    We stayed at the queen for one night Thur 30th June, upon arrival our first reaction was simply "wow" the exterior was stunning and full of history. We had a very warm welcome from the reception staff who were a credit to the hotel, each member of staff that passed by said a genuine friendly hello and some a hand shake, from the waiters to the chef to the portering staff. For such a grand spectacular hotel we half expected the usual 'snobby' staff however here we got a warm welcome and were made to feel at home immediately. We stayed in the kings quarters in the new building connected to the original hotel, the room was perfect, spotlessly clean (and i realy do have a good look) decor was beautiful, huge bed which was the comfiest i have ever slept in! Robes and slippers were in our room too which was great. It is such a magical walk around the hotel, with several statues and information around about previous historical figures, the gardens were outstanding too, realy calm quiet and relaxing. The train station is a step across the street however i wouldnt have known from inside the hotel, there was no noise or busy people rushing around. So peaceful, relaxing and welcoming. We had breakfast the next morning which was buffet style, again such amazing staff who realy did make our stay feel special, all so friendly and full of smiles. The quality of the breakfast was high and we enjoyed everything we ate. We would deffinately recommend having breakfast in the hotel, chef on hand at the buffet table to make fresh omlettes and eggs. Parking cost £10 for 24 hours which before we arrived we thought was steep, however when you see the location of the hotel it becomes clear its secure and safer to park there right behind the hotel rather than on the roadside risking several tickets, the hotel dont own the car park so the charges arent realy their pricing. We checked out of our room at the required time of 11am and we were sad to leave, i have never felt so relaxed and at ease in such a short space of time in a hotel, the one and only bad point about our overnight stay is that it didnt last longer and we couldnt extend our stay due to family commitments. I am not usualy one for leaving reviews and can be very critical when i visit hotels but credit where credits due, this place was spectacular and i only wish it was in my home town as it seemed the perfect setting for a wedding! I am looking forward to saving hard for a return visit later this year only making it last longer next time. A truly wonderful hotel

    4
    « Sunday Afternoon Tea »

    Husband treated me to a lovely 'Afternoon Tea' last Sunday. We had a thoroughly relaxing time here. We had a couple of drinks in the waiting bar area before been shown through to where we were to have our afternoon tea served. The young lady was very pleasant indeed and made sure we had everything we needed. The only thing I would say could be added, would be some light background music. It can make a great difference.

    5
    « Affordable Luxury »

    We had a lovely one night stay here. Booked an executive King room. Staff are very friendly. Location is great with lots of restaurants and bars close by. Opposite the train station so easy access. We drove so parked in the car park, it was £15 for 24hrs, a bit steep but gives you peace of mind as Chester is very busy on race days.

    2
    « An Hotel close to the railway but situated somewhat out of town centre »

    The foyer and staff are very pleasant however the room was very dismal and had a downtrodden feel to it in terms of space and furnishing, both are in need of upgrade. There was a lot of noise both inside and outside the hotel. The public spaces were shoddy and obviously attract hen parties etc. Dissapointing.

    3
    « There's Best western and Best western »

    We arrived early however we couldn't book in as the rooms were not ready no problem and that's not so unusual the staff were very nice and friend and directed us to a car park close by. We had booked a deluxe King room which was a good size, the disappointing thing was although the bed linen had been freshly laundered there appeared to be old stains on them including mascara on the pillow case. Breakfast buffet was pretty as you would expect, unfortunately the table we chose had not been cleared properly from the previous users there were bread crumbs still left on the table and stains on the table cloth. All in all as in the title of the review there are Best westerns and Best westerns, this is by far the worst BW I have stayed in and the standard fell well short of what I would normally expect from a hotel chain of this stature. I must also add we booked the room last minute for a bargain £67 so really we ended up getting what we paid for. The location of the hotel is a stones throw from the train station and a steady 10 min walk into town.

    4
    « Such an Interesting place »

    Well, my friend got a deal with Groupon for a nights stay here and I must admit after some of the reviews I wasn't expecting much, but on arrival we were given one of the newly refurbished rooms and were very pleasantly surprised. The whole place is packed with interesting antiques and art, which makes walking the long corridors a fascinating experience. The hotel is quite a walk from the city center, but directly across from the hotel is a train station and in front of that is a bus stop that ferries people to and from the center every ten minutes. It costs a pound each way and takes about 7 minutes. The breakfast is fab, with everything you could possible desire on display. The head waiter is a very charming charismatic guy and spent a little time talking to any elderly guests that were dining. Would stay again.

    5
    « Superb »

    My partner booked this hotel for my birthday and we arrived on 18th June for one night. We had a groupon voucher and check in was not great as they initially couldn't find the booking so took about 25 mins to sort out. we did receive an additional drinks voucher for our unconvience. We had a great time, the room was spotless, we had afternoon tea which was lovely and we ate at the Kings grill that evening, the main course was excellent but would not recommend the cheese and biscuits. Great birthday getaway and the staff were very respectful and made you feel welcome. Special mention to Alfie who was very professional and a credit to the company. Had such a good time we are going back on 10th July with my sister who will love the whole 4 star experience as she has never had luxury so hope it doesn't let us down! Look forward to our visit.

    4
    « Race weekend »

    Have stayed here many times but sadly this may be our last. Room nice once again but twin beds when expecting a double! Was told 'well you booked it!' ( as it turns out it was our error) but didn't expect that response. All clean and fresh but the shower was dirty along its seams...and grouting. Sink was very slow at emptying. TV didn't work at all and when reported was told they ed send someone to look at it when we're gone! Ordered news papers didn't arrive had to ring g reception. Friday night bar was busy and the two lads coping well as they said they'd only been there 1 week, no one to over look them and the tables were dirty and the bar was dripping. Poor lads. Breakfast lovely . Sorry the Queens but your not cheap and having to pay extra for the car park just topped it.

  • 5
    « great overnight stay opposite train station »

    booked over internet it was advertised as a best western plus hotel and proved to be run by hallmark the hotel was exceptional soon as u were greeted at the entrance by the conceriege and reception rooms were large with a new modern bathroom no complaints parents will be visiting soon as we were that impressed

    5
    « Overnight Stay »

    Stayed here as we were at a friends party nearby in Chester. Check in was simple and the receptionist was very helpful. Just dropped our bags in the room and went out. On returning had a good look around. The room was in the new part of the hotel, very clean, the bed was huge and the bathroom was gorgeous, lovely deep bath and shower over bath. There was bathrobes and slippers to use. The wardrobe had an iron in. Hairdryer In drawer. Kettle and a tray with biscuits, tea, sugar and coffee in. Air conditioning was just perfect for me as I like a cool room but it is easily adjustable. Breakfast was £10 per person as we had booked when we checked in (think usual price is £15). Nice choice and selection of the usual breakfast items, chef will cook you an omelette if you like . Nice music being played by a young girl on a guitar, just the right level. Will be booking to go back in a couple of weeks so we can have a night out in Chester. Would definitely recommend a stay here

    4
    « Our holiday stay of six days. »

    The hotel is in two different buildings; one old and the other quite new. I would suggest that one chooses to use the new part and up grade to an exclusive room as the quality is far higher, but be prepared for a longish walk from the new part to the dining areas especially the breakfast room and the lounge bar. The Albert room is particularly good for sitting and reading.

    5
    « Excellent, cannot praise enough »

    Two nights here was not enough. Really impressed with this hotel, from check in onwards. The staff were all friendly and helpful and could not do enough for us. We ate two evening meals here and the food was excellent and very tasty - one of the best steaks I have ever had. Breakfast too was amazing with masses of choice, setting us up for the day. The room (we upgraded to a kings room) was very comfortable and uniquely furnished. The hotel was perfectly located as we arrived by train, and there were bus links to the zoo and bus tours straight outside the front door. The town centre is only a short walk away along the canal too. Cannot wait to stay here again.

    5
    « Short break »

    Overall the hotel was amazing. Filled with lots of history. Breakfast amazing plenty of choice and you can keep going back for more. The meals in the restaurant I thought were a little overpriced, so I ate out both nights. The pub across the road was good food very nice and reasonably priced. Bedrooms of all different character. Room tip: Upgrade if you can manage to as I think they are higher up. Also request a room overlooking the courtyard as the sound of the water from the fountains was lovely. Staff could do with being a bit friendlier. The staff that cleans the rooms were lovely and our lady gave us information on the hotel and spent time talking about its history. Overall very good about 10 minute walk to the town centre, but opposite Chester Train Station so great if you are travelling via train.

    4
    « Very genteel & civilised afternoon tea, in a beautiful old building ... »

    Enjoyed a sparkling afternoon tea at the Queens Hotel yesterday, courtesy of a rather good Groupon offer! What a lovely, old building! We were shown into one of the lounges & served a glass of chilled Prosecco with a strawberry to start. The sandwich selection consisted of cucumber; beef; ham & mustard; & tuna; together with flapjacks, lemon & raspberry crumble cake, brownies, profiteroles & fruit scones with jam & cream! Ooh! What a treat! We were offered some more sandwiches & two extra pots of tea at no additional cost, which was very pleasing! Not sure of the usual cost for this sparkling afternoon tea, but with the Groupon deal, it was super value & very enjoyable! Shame to have to go back to work really.....

    3
    « Uninformed staff on check in »

    I booked a last minute weekend break here using Expedia. On arrival I went to check in and was told by the man who dealt with me that I had to pay for my stay. I told him I had already paid via Expedia but he wasn't having any of it and said he could 'categorically guarantee' I hadn't paid. He said Expedia only took my card details to reserve the booking. I didn't feel too comfortable but thought he must know what he was talking about as it was his job... Right??? WRONG!! After paying him I went up to my room and called my bank who confirmed I had paid via Expedia. I went straight back to reception to advise him and he went to speak to someone else. At first I was told I had to take it up with Expedia but when I queried this they then went away for a couple of minutes and came back saying they would refund me and that they had to contact Expedia for payment. The lady who took over and processed the refund was very efficient and apologised; however, their was no apology from the man who had 'guaranteed' I hadn't paid, not even an acknowledgement of his mistake. If I hadn't checked I would've ended up paying twice for my break. This had a detrimental effect on my weekend break as the refund back into my bank account wasn't immediate and therefore I was short of money for the weekend as the money wasn't back in my bank account until the morning I was leaving which wasn't much use. Now onto the hotel. The last time I stayed I was in a room in the Kings Suites which is the new part of the hotel and it was lovely. This time I had a double room in the older part which wasn't so lovely. The room was in need of a refurb as the bathroom had an old stained sink and bath. The room was also unbearably hot with no air con and a window that only stayed open a couple of inches. This made sleeping very difficult as it was just too hot despite the weather not being that warm. The hotel is beautiful and all of the staff apart from the man on check in were lovely (perhaps his lack of acknowledgement was down to embarrassment, still no excuse though)? I went to the Kings grill to eat one of the evenings after reading rave reviews about the food and it was ok but the food wasn't amazing. I had lemon sole which I love but it had way too much butter on it and it was on a base of peas and bacon again cooked in way too much butter. I had read about how good the cocktails were and they were very good and not expensive at all. I enjoyed my stay in Chester but not sure if I will use this hotel again as whilst being very convenient for the railway station there is a Premier Inn a little further down the road and to be honest their rooms whilst not so grand are much more comfortable with air con and considerably more comfortable beds. It's a shame this hotel has been let down by uninformed staff who seem incapable of admitting a mistake and apologising for it and also rooms in need of a refurb. The hotel itself is beautiful and if I ever do stay here again it will be in the newer part. The old world charm of the original building is lovely just not so lovely for sleeping in.

    3
    « Afternoon Tea »

    Very disappointing. Just a couple of finger sized sandwiches with the edges already curled up and poor quality bread. Equally small cakes and scones, none of which were home made or fresh cream. Service could have been better, no coming back to the table to ask if all was well. I personally would not recommend afternoon at this hotel.

    5
    « Simply stunning! »

    This is our second visit in 4 months, having been here for valentines previously. The service was impeccable again. The hotel is full of history and modern twists. The reception touches of infused water and jars of mints and sweets just add to the way they are able to do attentive without pretentiousness! On arrival we were in the 4 poster room but due to an injury I was unable to get off the bed as it was too low - back to reception and we were moved to another room. No problem Out and about in the day (those reviews to follow) then bed. Breakfast is buffet style with all you could wish for, for every palette. The sausage was a bit sweet for my taste but everything was hot and plentiful. Check out was simple with a refund for the difference between rooms taken off the bill so all good. We will be back again soon. My only slight quibbles is: Queues for reception aren't structured and it's a little chaotic at busy times with only one car registration machine at the end of the desk it's a bit disorgansed.

    4
    « Great stay »

    Stayed for 2 nights and couldn't complain about anything! Location is perfect, right opposite the train station, 5 minute walk to town, and taxis and buses right on the doorstep. The room I stayed in was very big, clean and tidy. Bed was very comfortable and it had a very homely vibe about it. The girls on reception were very polite and friendly. Happy to help with anything. I booked 2 days before and got a very good deal. I will definitely be coming back!

  • 5
    « Fab anniversary stay »

    Have a lovely stay at this hotel. The location is good, car park is safe and convenient, room was clean and well presented with a huge and very comfy bed, bath clean and modern with a double ended bath and separate shower, plus free toiletries. Dressing gowns and slippers provided and all other room basics, coffee, TV, iron etc. Price a little expensive, but u get what u pay for,would certainly return here again with a good deal. Oh and Breakfast ok too apart from the sausages yuk.

    5
    « Fabulous Hotel »

    I recently had an overnight stay at this fabulous hotel with my husband. I cannot praise it highly enough. The room and food were excellent and the staff couldn't do enough for us. The hotel is also in a great location as it is right opposite the train station. I would not hesitate in recommending this hotel, so much so I have booked to stay again for our anniversary in September.

    5
    « Chester shopping trip »

    Hotel was excellent, just don't ever pre pay as there are offers available nearer the time of your stay and BW won't honour them. Our room was 45% cheaper the week before we stayed and we had only booked three weeks previously. On the advice of call centre staff we booked a promotional non refundable rate, assured that it was the best we would get. Left a bad taste, which is a shame as the hotel and staff were excellent.

    4
    « Great Location for a weekend break »

    Arrived at 8pm on Friday evening, having called ahead to book into the restaurant we were seated in the lounge area with menus and our wine before being shown to our table. Couldn't fault the Kings Restaurant at all, the staff all seemed to have a great knowledge base and nothing is too much trouble. We stayed for two nights, found the rooms to be a great size for 2 guests - we had a twin. Short walk in to the centre, with a number of different places to call for dinner/drinks on your way. Only thing would be £15 per 24 hours car parking does seem a bit steep on top of the room prices.

    4
    « Lovely staff »

    The hotel is literally straight facing the train station so is a perfect location to drop your overnight bags off and head into town, which is approx 5 mins walk away. All the staff were lovely, with the Porters being outstanding! :) The rooms on the ground floor were quite dark in decor and a little smaller than the 'brighter' 2nd floor room; however, they were clean with comfy beds and pillows. All in all, i would recommend this hotel for location, service and general comfort.

    5
    « Old World Charm »

    Situated across the road from the railway station it is an ideal location for train travellers, within easy walking distance to the town centre and also the canal side through the park. The hotel very oldy wordly in its decor with Roman figures along the corridors and all rooms named after Queens or other Royals,all in all a charming Hotel.

    5
    « So comfortable and welcoming »

    Super hotel, very friendly staff. All areas of hotel were very clean, and well maintained. Ideal location, within walking distance of the City Centre, River Dee (boat trips) and canal walks. The breakfast and dinner were both fantastic with a huge choice of food.

    5
    « Beautiful hotel »

    This is a beautiful hotel. Location is opposite the train station, but we didnt hear any noise. Only a 5 min walk to the ctre for shops etc. The staff very friendly & helpful. Rooms are decorated to a high standard, roomy & clean. I could've stayed in the room all day! Fluffy towels & bathrobes. Very comfy bed. All the facilities at hand. Our room overlooked the courtyard. Reasonably priced drinks in the bar, cosy feel to the place. Menu looked good, but we had booked an Italian restaurant for our anniversary meal. Breakfast is buffet style, good selection of cereals, fruit & of course, full English breakfast. The only issue i had was to ask for bread to make toast & no pastries left, eventhough still 40min till end of service. We would definately stay here again, for more than one night!

    4
    « Great Location »

    This hotel is located right opposite the station and in easy walking distance of the city centre. It is a large hotel with a beautiful sense of history and with many relaxing lounges and bars. Our bedroom was very large and relaxing with two king size beds in it but with no safe or refrigerator. It was also excessively hot, possibly being above the kitchen. The bathroom was tired looking but contained everything you needed. Breakfast was of a good standard. Wifi was free but often didn't work. Our stay was generally positive. On check-in, the member of staff was helpful but had little knowledge of Chester. The only criticism I had was checking out. There was only one member of staff on duty at the peak checkout time between 9am and 10am. There were other members of reception staff around reception but when we asked if they could take our bags (we paid in advance so there was no bill to settle) we were told that we needed to queue for the only member of staff working on the tills. We waited for a considerable time because the people had the front of the queue had a problem with their bill. The member of staff on the till was apologetic but when I commented that it's a pity that the other tills weren't manned, she responded that she was just doing her job and she was not management.

    5
    « Top notch hotel. »

    Spent two nights at the Best Western Queen hotel Chester with my wife in June 16. Lovely hotel, great location, rooms were large and nicely furnished. The breakfasts were really good, and not expensive, large variety. I would certainly stay here again, well recommended.

  • 5
    « Return visit as terrific as the first »

    I just spent a week in this hotel, a year after my last visit. Everything was as enjoyable as on the previous stay. The accommodation in the King's section of the hotel was very spacious, comfortable and well equipped, the hotel services are excellent, and the location is unbeatable (opposite the railway station, where there is also a bus into town during the day, and within a short walk of the city centre). The courtyard garden is a lovely place to sit and relax at any time of day or night. A medical emergency brought out the best in the hotel staff and, despite being a long way from home and family, I felt supported and cared for. I wholeheartedly recommend this hotel and will always stay there in the future.

    4
    « Queens Hotel, Chester »

    Lovely hotel in a good location, very spacious and tastefully decorated bedrooms, just by the railway station. Very welcoming, professional and friendly staff, would come back again if I'm in the area.

    4
    « queen hotel parking »

    Parking at the queen,When I phoned to see if there was parking at the hotel,told when we get to the hotel turn right go under the red painted sign with queen hotel written above, park,come into the hotel and they will sort the parking out when we walked from car park to hotel noticed on the pay and display machine,the hours and cost you could pay for.24 hours £10.went into hotel told them where I had parked charged for parking,and was told it was for 24 hours,did not bother to look at receipt when we got home taking everything out of bag then looked at receipts,had been charged £15 for parking for 24 hours parking.other than that hotel not to bad,accept no air conditioning,room hot windows locked accept for one that could only be opened a short way,that was room 228,

    3
    « Good location »

    Me and boyfriend came here for his birthday, the hotel itself is nicely presented and the location is ideal for anyone traveling via train. The room was basic but nicely decorated and had everything you needed, however it was a bit on the small side. The bed was extremely comfortable however we went on a very hot day and with no air con it and it was too hot to sleep! Having the window open was the only option although unfortunately the noise from outside was quite loud. Aside from that the rest of our trip was lovely!

    5
    « Fabio is Fabulous »

    Superb hotel serving amazing food in the restaurant and such a lovely team of waiters, so helpful and nothing was too much trouble. Loving Fabio x Well postioned for visiting the city of Chester, close to railway Station but quiet location.

    3
    « Miss C Houghton »

    We stayed for one night in a family room, and after good initial impressions of the hotel itself, we were very dissapointment with our room. The interior was generally tired, with the bathroom being the biggest dissapointment. Cracked tiles, chips in the bath, and mould/mildew in areas. There was no aircon/fan in the room either, and as it was a warm day, were forced to sleep with the window open. The bus stop outside our window made it very difficult to get out two year old to sleep. We wanted to have tea in the restaurant, however were told children weren't allowed in after 7, which didnt give us enough time, so we're forced to eat in the bar (the waiting room). Although my partners meal was ok, mine was completely burnt! We would have rated lower, however we have given an extra star for the staff, who were vry good. We did complain about the room, but we're told all the family rooms were full. Not sure we would stay here again. Very dissapointed when we don't get away much with a toddler and baby.

    5
    « Lovely few days away »

    We stayed for three nights in the kings quarters. Staff were really helpfully and friendly. Lovely courtyard garden where we enjoyed a drink before dinner each evening. Plenty of choice for breakfast and the staff were very friendly and even remembered what drinks we liked each morning with breakfast. The room was lovely and clean with a lovely sized bathroom. Nice to have full size toiletries in the bathroom as well. I would recommend rooms with aircon at this time of year as it would have been too hot during the night without it but we had a good night's sleep every night as the beds were so comfy. Drinks were a tad pricey but expected in a hotel of this standard. We had a lovely stay and look forward to going back.

    4
    « Well worth it! »

    Just enjoyed a 3 night stay at the Queens.The staff could not have been more accommodating, food at the Kings Restaurant and Grill really tasty and a very hearty breakfast was had on all 4 mornings.Well placed just across the road from the railway station,with conveniently situated bus stops nearby for access to Chester city centre,Cheshire Oaks,Chester zoo and the Aquarium.Only 2 minor gripes which prevent the excellent rating...I had requested a double room with the specific request of a double bed...I was given a lovely room, however the bed was actually 2 singles locked together,with a dividing line in the middle of the mattress..not comfy..that said when I complained the following morning I was given another room on the same floor with a proper double bed and also got an apology for my original booking request not having been dealt with properly.Secondly , this hotel has a spa, I tried on 6 occasions to call them to book a treatment or two and the line was constantly engaged,Reception was unable to help but suggested for future visits I book online instead!The one and only occasion I felt customer service skills were sadly lacking.That said a busy but relaxing break and I would certainly stay there again.

    4
    « Bit disappointed »

    I first would like to say the staff was excellent, I don't know what I was expecting for the price we paid if I'm honest I have stayed in a more luxurious rooms for less , we did get room service one night and the pizza was still frozen in the middle ,which for £12 wasn't right .i did mention it to staff in the morning and nothing was mentioned again would I go again yes but it would have to be a bit cheaper

    5
    « Amazing »

    Had the most amazing stay here for the races, fabulous value for money yet complete luxury , cannot wait to revisit . The staff couldn't do enough to help, the breakfast was stunning. The room was clean and the bed so comfortable , home from home.

  • 5
    « Fantastic Stay »

    Beautiful hotel, the decor is unique and interesting. Something different on every corridor! The outside garden space is lovely, especially in the sunshine. Our room was brilliant. Only negative is that the room was a little warm for my liking, but I suppose thats better than being cold. Would definitely recommend to a friend.

    2
    « Booked 1 night after races »

    We stayed here after going to Chester Races never again !! We stayed in room 257 its dated extremely hot and the noise levels around the room are disgraceful.. We checked in @ 9.30 pm after a great day out at Chester race the room was so hot we had to open the windows fully,still very very warm... The worse part is all the outside arguing and banging on doors all night finally went sleep at 5 am..got up at 9 told the reception of our problems only to say sorry about that !!!!! Left without breakfast and will never go back We are booked in for next Meeting but have cancelled room and will also tell all the others in the group to do the same

    4
    « Good Choice »

    A warm and efficient welcome, we were upgraded to a King type Suite - the decoration is a little "Special" dark and somber, but the bed very comfortable and the Bathroom excellent. The breakfast Room is vast, very noisy and crowded. Good location, easy access and. Parking.

    4
    « Bank holidat »

    Had a great weekend here stayed at this hotel many years ago needed some money spent on it but this chain has done this. Ideal location for railway travellers and easily walking distance into the centre. If you do visit find the Roman Centurion outside the tourist information centre and pay for the tour his knowledge is vast regarding the Romans and the city.

    5
    « Attending a Wedding »

    On entering the Hotel we were met by a very jolly doorman, he is a very good asset to the hotel by making everyone welcome. Directions if needed.If staying in the hotel reception desks can be busy at times. I would advise therefore to give yourself time and if needed relax in a room to your right. No drinks purchase necessary and just take in the surroundings. Bar if wanted alcohol or tea. The day it's self was glorious sunny blue sky and the wedding able to be taken outside in the garden. The statues and other quirky things placed around the courtyard made it stunning. Beauty as they say is in the eye of the beholder. Everyone was impressed with the location some as I had never been to a wedding outside before. The way the wedding event team set up this location is a credit to them . When the Bride arrived and met her Groom it made the setting complete. This was followed by the traditional wedding breakfast. Room again set to perfection, the Master of Ceremonies truly earning his crust and again doing a excellent job. The food was good lovely delicious soup, good main and desert. Speeches over and a evening do later on. Again well organised with guests that were not at the day time event able to relax in the inner courtyard as the weather was so kind. The day was a memorable one to remember as the bride loved the Grandeur of the Queens. I note that some people prefer to stay on the Kings side because it is more modern, but many of hotels now are all have a similar layout. One person I spoke to was well impressed with there room in the Queens because of it being different. I stayed in the Kings side which I cannot fault. Service staff friendly with one even racing down the stairs to catch us when we exited the lift as we had left phone chargers in the room. So thank you to that lady to. I hear they will be refurbishing some of the Queens rooms so I look forward to returning. In all I would like to thank the Hotel for making my Sons and Daughter in law Wedding Day a Success full of happy memories

    4
    « Nice old hotel with modern twist »

    We stayed for 2 nights on a package deal,which was very good value.The hotel is well situated next to the railway station and within easy walking distance of the city centre.The receptionists were very helpful and all staff were very good throughout.Our room on the second floor was spacious and well appointed .We had 2 dinners which were good and the breakfasts were fine.As with some previous reviewers the car parking charges were a bit steep at £10 per 24 hours and think this should be looked at, as it may put some people off. Overall very good-thanks

    5
    « Afternoon tea »

    I went for afternoon tea for my mums birthday on a Groupon offer. I phoned up to book and I mentioned it was my Mum's birthday. We arrived they seated us and the lady serving mentioned my Mum's birthday. Nothing was too much trouble, and the tea was absolutely lovely.

    5
    « beautiful hotel »

    We stayed here using a travelzoo offer and it was fabulous. Our room was in the new Kings quarters and was equivalent to rooms at Hilton hotels. Reception staff couldn't do enough for you and our meal in the 2aa rosette restaurant (kings grill I think) was great. (we chose red wine on waiters recommendation and it was gorgeous) Breakfast was also very good.

    3
    « Hit n Miss »

    This was our 4th trip to The Queen's - so we like it generally. Each time we have managed to negotiate a deal either with the hotel itself or a booking agent such as secret escapes so never paid list price. It's overall cost V Location works well for us, but this time we maybe noticed some rough edges which will make us pick another place next time. Parking :- It's £15 for 24 hours. Not bad for a night but gonna hurt for any longer. Rooms :- Nice. Kings side beats the Queens side so worth asking before you go where you might be located, Kings rooms are new build and although a lot of the Queens rooms have had face lifts you notice it in the halls. Kings side is simply nicer. Staff :- Friendly, attentive mainly Eastern European with a particularly knowledgeable and helpful English gent Concierge (he's a real asset). Bar :- free drink each with our deal but the bar is looking tired. Worn Ripped seats on the chairs? Erm no. The bar of a hotel is your best asset, and will bring in hard cash. We didn't part with a penny. Location :- directly opposite Chester train station and 15-20 minute straight walk into Chester town centre (high heels will make it feel like 30) Food :- we didn't eat in the evening restaurant but had breakfast. It's a 4 station sort of deal. Fruits & cereals, hot breakfast buffet, omelette station and breads and juices. Tea and coffee is served at your table which is nice. Food is ok. You can also order from a menu (kippers, poached eggs etc for an additional cost) we had an issue with the omelette station. Firstly I'm not sure she had ever made an omelette before (bizarre method and then undercooked) secondly there is no place to wash your hands so cracked eggs and then handling fresh veggies, nope. Thank you. Seriously no. For me you could go and everything will be perfect, the location is good, the rooms are nice. But it's just not certain, some rooms aren't as good and the bar is ropey. Try a bit harder Best Western to ensure everyone gets something good and consistent.

    4
    « Lovely but needs improvements »

    The hotel is situated right outside of the train station, which was perfect for me and my partner. Check in was very quick and easy and the staff were very friendly and took our bags to our room for us. It was a 10-20 minute walk into the city centre which I loved as it was close but not too close. There was also plenty to do in the centre. When we were shown to our room I was very impressed, I loved the small details such as the chests instead of basic draws. It was spotlessly clean and had plenty of towels. HOWEVER it became seriously hot, there was no air con or fan and the window wouldn't stay open. The other problem was that we had to pay for items that should either have already been present or should have been free. We asked reception for a bucket of ice as there was no fridge and they charged us a fee of £10 (which is ridiculous, as ice is just water; which is free). There was also a fee for a fan, which we refused to pay. The breakfast was also below average, the cooked breakfast had been left out for a while and for an expensive looking hotel they used very cheap produce. The continental breakfast was also very poor with some croissants from a packet that were on the side. Overall though the hotel and location were ideal. I would return to this hotel as it had everything I wanted. However when I return I would hope that the room would be cooler and I would take ice with me.

  • 5
    « Upgraded to the Kings Suites, beautiful hotel. »

    When making the reservation through booking.com, we were offered a room upgrade for a small fee, which we took. The room was beautiful, in a separate part of the hotel. The bathroom was large and clean, with a huge bath and a separate shower. The bed was creaky to say the least, however it was comfortable. Lovely view from the window of the garden of the hotel. Breakfast was an easy and relaxing experience, with no stressing. Lots of choice on both continental and cooked sides of the buffet. Lovely room to sit and have a relaxing drink, in front of a roaring fire.. we could almost have dozed off! Beautiful stay and we would definitely come back!

    5
    « Fabulous Hotel »

    Were upgraded to King's Suites which added to the experience. A lovely hotel. Staff were really friendly and helpful - it is a very upmarket best western hotel but well worth it for a special treat/event.

    4
    « Awesome! »

    Stayed here for 3 days last week, the hotel is full of character and charm with lots of statues. Staff very friendly and helpful, bags taken to our rooms. Breakfast had every thing you wanted and was really good. We would stay here again!

    4
    « History and charm!! »

    This hotel combines history, charm and tradition. In front of the rail station and 10min walking from the city centre this beautiful hotel has an old main building and other more modern. Breakfast is very good. The garden is amazing.

    4
    « Large rooms, good location, lots of statues!! »

    This is a large hotel, the kind of place that specializes in large weddings. It has numerous restaurants but all we tried was the bar in the evening - which was fine with decent bar food / meals. The thing that struck me about this place was the ridiculously large number of vases, busts and curios throughout - amusing rather than attractive to my eye. If you can get a good rate this is definitely worth a look - unless your a wedding planner in which case likely a first stop in Chester.

    4
    « FABULOUS HOTEL BUT LITTLE THINGS NEED ATTENTION »

    just to say, before i start, this hotel is amazing and dont be put off by the little niggles i experienced. i will list these first it was a bank holiday weekend and when we arrived there was along queue to check in, the staff were really nice though, the lady who checked us in was i think eastern european and a little hard to understand, we were given a card, no key and told to park our car, the early check in i had requested was not available, but we were not told what to do after that, no one mentioned anything about the hotel and breakfast times etc, i resorted to asking a gentleman, i think he was probably the duty manager, he was very nice and told us what we needed to know. when we got to the room in the kings building, i must say i was impressed, it was a large twin bedded room and was of a very good standard, however little things let it down, there was only 1 hand towel and bath towel, one of the furniture handles was missing and there was a huge stain/damage to the dressing/work station, this was an executive room and as such these things were not acceptable. the main complaint i had was that the key card was defective and wouldnt open the door quite a few times and we even had to change them at one point, also the outside door from the car park to the building never seemed to work when you put the key card in, i was told by another guest that this was par for the course. apart from that it really is a fabulous hotel and the breakfast was one of the best i have ever had in a hotel, with so much choice, if it wasnt for the niggles i would have had no hesitation to give it 5 stars

    4
    « By Royal appointment! »

    I stayed here for 3 nights with work and it was very nice. Location wise it was opposite the station and only a short walk from the nearby canal and the river, which was a great place for a run. Check in and out was easy. While you wait there are jars of sweets to entertain you too! I was in the Kings building which was a short walk from reception. The room was great. Big bed, plenty of space and lots of windows that could be opened to get plenty of fresh air in. The bathroom had a separate raindrop shower and a big bath. I'm a shower man so always prefer a separate shower. Plenty of toiletries and big towels. There's nothing worse trying to get dried with a stingy flannel sized towel! Each room is themed with a different king with a picture over the bed. I was on the Italian floor and was looked after by a dapper chap is never heard of (I'm not much of an historian). To top it off the pillows were the best I'd ever slept on in a hotel. I'm so particular I always travel with my own pillow as you never quite know what you'll get. However on this occasion my old faithful never left my bag as the room pillows were amazing....so much so I'm going to try and track them down to buy some myself. It's the little things in life isn't it! Any help from the hotel would be appreciated? Food wise I only used the restaurant once for breakfast on one morning. I stayed healthy/boring and had cereal but the cooked food looked nice. There was also an omelette station too which seems to be the in thing these days. There was another bar and restaurant but I didn't use that at all but it did look good. Overall this was a great hotel for business or pleasure. If I'm in Chester again I'll definitely check availability.

    5
    « Very central. »

    I stay here often. It has 3 levels of of room types which are: basic and cheapest rooms are called Queens standard which are a little out dates. Next is the Queen executive which is a little or sometimes lots bettrt depending on the room allocated and the best is the Kings which are modern and superb. The breakasft is certainly one of the best in the city. All in all its a very good hotel.

    4
    « Fits the family bill »

    stayed here with my two daughters (14 & 10) and a girlfriend and her two daughters. We booked two family rooms £80 per room during half term. Our room was a really good size and very clean and airy. The hotel is only about a ten minute walk from the centre of Chester. Buffet breakfast - perfect for us all. Staff friendly and professional. I would absolutely recommend and stay there myself again.

    5
    « Excellent. »

    Stayed here for one night and the moment I had booked in I wished I had booked more. We stayed in the Kings quarters and the room was beyond my expectations to be honest, clean comfortable and spacious doesn't even begin to describe it. There is a lovely outdoor courtyard area that that has statues and sculptures dotted around, Roman theme naturally, this is the perfect place to sit and enjoy a beer in the early evening. The hotel itself has lots of statues and things of interest dotted around and is very stylish in its decor, particular love the front desk case arrangement. Had a drink in the bar area, which was pleasant if a little pricey, but the safe in there and through ought are friendly and attentive. Breakfast is good and served in nice surroundings in the jubilee suite, it is efficiently run and again, we found the staff friendly and attentive. There was plenty of food of a good quality and lots of choice. My only small niggle is when we returned from our evening out at 11:55 we were told the residents bar was closed, would have liked to have had a night cap in the hotel surroundings to finish the evening off, but, that wasn't a major problem and overall I found the hotel to be excellent and would recommend to any one

  • 4
    « Old World Charm Hotel »

    Faded luxury hotel from a bygone age, although there is a newer building along side to the original hotel . We stayed two nights in the older hotel, room quite big and adequate, en suite functional power type shower over bath. Clean but could do with a makeover. A rip in the coverlet on the underside. Also the bed was pretty hard and the pillows were quite flat. A very interesting hotel with exceptional antiques in statues and unusual artifacts. Must be seen to be believed. Food ok for a coach trip

    4
    « Old World Charm »

    This hotel is facing Chester rail station and is ideal for any one who wants an easy walk into the city, it has a nice warm and friendly feel and offers good accomodation and cuisine.The theme is all about English Queens as the name suggests and also takes in the Roman era as well, all in all a nice chance to catch up with our history.

    3
    « A weekend away with friends »

    On arrival there seemed to be a mixup with the booking of the 3 rooms The receptionist said I'd cancelled one room Which I definetly did not ! The first impression of the hotel was not good the carpet on the front steps was filthy The staff were miserable on the checking in desk But the room was clean and comfy The decor was a bit unusual The breakfast was nice I booked this hotel for location But I don't think I'll book it again

    5
    « Very satisfied »

    We booked this hotel for its location, ( opposite the railway station) & was pleasantly surprised at the quality & the excellent restaurant. We parked in the car park next to the hotel & found the procedure for paying by credit card was extremely complicated, but only to be told by hotel receptionist, later, that we could have paid at reception. Oh well, we know next time !

    5
    « Lunch while waiting for a train... »

    Went to the bar for a quick lunch before a train, with daughter in tow. The food was delicious, the service excellent and there were little touches like a strawberry with my prosecco. I've stayed here a few times and I'm glad to say the non resident experience was just as good.

    5
    « Splendidly different »

    This is the third or fourth time i've stayed here. This time it was for pleasure with the mrs. I love this hotel. It hasn't got the most up to date rooms, but they are always immaculately clean and have everything you need. Really comfy beds too. Internet is free and the breakfast choice is fantastic. Never stayed anywhere else in the UK that gives Bucks Fizz for breakfast and live music too. What sets this hotel apart from other boring 4 star hotels is the character - art, artefacts and stories everywhere. The staff are truly cheerful and helpful. Ate in the hotel's posh Kings Grill one night - superb - deserves the awards it's been given. Stayed in other hotels in Chester on business, the Queen is by far the best.

    4
    « Very pleasant stay. »

    My wife and I stayed for 2 nights over the bank holiday weekend in an executive room. I have to say after an initial niggle it was a very enjoyable stay. When we arrived we realised the radiator in our room wasn't working but as it wasn't particularly cold we didn't raise it as an issue, i'm sure it would have been dealt with if we'd highlighted it. The room was comfortable and immaculately clean as was the bathroom, and although the room faced out onto the main road it was relatively quiet. The hotel as a whole has a lovely Victorian opulence about it with some nice modern touches, it was very impressive. The breakfast was superb and all the staff very courteous and pleasant and were spot on with all of their tasks. All in all a very relaxing and pleasant stay, we would certainly go back again.

    5
    « Gem hidden in chester »

    The queen hotel has the air of old money and prestige, the location perfect to arrive by train and walk the city as its so compact staff are top notch caring and attentive, I cannot recommend highly enough

    5
    « Great themed hotel »

    A lovely hotel with fabulous, quirky, themed rooms. Staff are very helpful, facilities are very good and opposite the station if you want to go into nearby cities!! A great base to explore Chester city and the surrounding area.

    3
    « Mixed Bag »

    We recently celebrated a friend's significant birthday by taking Sunday Lunch in the Kings Brasserie. Its not the cheapest (3 courses £21.95 plus a glass of Prosecco) but the room itself is pleasant and we even had pianist/singer to accompany our meal. Nice idea but difficult for him as to which music to pay bearing the diverse audience. Personally I would drop this idea. This is based on our experience whereby the restaurant was not very busy so the music seemed intrusive rather than in the background. Back to meal and the reason for my rating is that we found the food to be average. Two of us found the beef to be of poor quality and the desserts were hit and miss. This applied particularly the Eton Mess which in modern parlance was presented deconstructed and looked decidedly odd. On the positive side we found, without exception, the staff in the restaurant to be friendly and professional. They were very keen to make our experience a pleasant one. Improve on the food and we would definitely return.

  • 4
    « dissapointed »

    I telephoned and booked an executive king double room at a cost of £99.00, this was done on the 9th May 2016, to arrange my stay for the evening of the 10th May 2016, when i arrived at the hotel reception, i was advised that my booking was for the evening of the 9th may, i indicated that this was there mistake, i spoke to the manager and she advised me that i had been sent an email confirmation so i had lost my £99.00 she agreed to let me have another room for £49.00, I had enquired at reception if the hotel had been fully booked on the 9th or the 10th and i was told no it wasn't. so i pointed out that i had not slept in a room or had breakfast on the 9th may, but there was no negotiation,I should like to point out that the hotel reception staff were very pleasant and indeed the lady manager was also, I just think a common sense approach would have been more appropriate , after all, it was a telephone booking not on the internet, i didn't check my email confirmation and i may well have not had a pc at all?? nice hotel, just not the right way to treat customers. or perhaps it's just me? , So check your email confirmations and if you don't have a computer, sorry!! but in the hotel managers eyes, "tough"

    3
    « Disappointing stay »

    I had read all the positive reviews about this hotel prior to booking and as I have high standards, decided to book. This was a very important trip as my mother was being re-united with her brother who she had not seen in over 50 years, as well as being an unofficial family reunion with others. My mother travelled all the way from Canada and as we were quite anxious to confirm our plans I had booked the hotel in somewhat of a haste and ignored the no cancellation note. Well immediately after booking, we received an invitation to stay with family who we hadn't realized lived so close to Chester. I contacted the hotel less than an hour later and explained the situation, asking if they could make an exception and allow us to cancel. I was told this was not possible but we could change the name on the reservation - not helpful. So I contacted management again and didn't even receive a response. As it was a huge expense, we decided to stay at the hotel anyway. I was already disappointed with the customer service but looked forward to a night in this highly rated hotel regardless, deciding to go in with an open mind. The hotel is easy to find and in a great location, directly facing the train station. The entrance was beautiful and the Doorman was very friendly as well as the Front Desk staff, so my first impression of the actual property was a good one, but then we entered the room. Completely average. Not nearly as clean as other reviewers had said and cleanliness is the most important thing to my family and I when travelling. Breakfast the next morning was also slightly disappointing as it was a buffet and the food was not completely hot. It wasn't terrible, but nothing special at all. Overall our stay was average at best and I was not left with a positive impression of the property.

    4
    « Just one niggle »

    We have just stayed 3 nights here, great location for the city, lovely room, helpful staff and nice food. Just one little niggle which needs attention by management and stopped us giving a 5/5 rating: 3 times we needed to speak with reception and on all 3 ocassions there were no staff present, it was completely unmanned. Very frustrating for such a big grand hotel and in our experience unusual. There is no bell to make staff aware you are there and they are behind a solid door which leads to a back office behind reception. Note to management - change the office door for one with a window so you can see waiting guests or simply buy a bell for £10 from any good DIY shop. 5 minute waits at an unmanned reception are not acceptable.

    4
    « Good all-rounder »

    Hotel is excellently located for trains, canal, attractions and city centre. Staff were friendly and efficient. Hotel decor interesting, though a little faded. Room very nice, though a little jaded, and no air-con so can be really hot. Bathroom huge!

    5
    « Unexpected. »

    Booked a night here as a great central location for visiting my friend who lives in Chester. Very easy to find right next to the station, did have to pay £15 for parking but with a fairly good deal on the room that's fair enough The hotel is very grand with statues everywhere. We only stayed for one night and didn't eat in the restaurant so can't review that!! The room was clean and had everything needed for one night away. Shall certainly be returning when I'm back visiting Chester. (Get a picture in the oversized chair!!!)

    5
    « When Premier actually means Premier »

    A hotel built before they invented concrete boxes. Themed with suitcases, the reception area is quite stunning and the (upgrade) rooms equally so. A tad pricey but some may argue it is worth it. If I had a criticism it would be that the restaurant is a good 100 yards away (down internal corridors) in an annex to the main hotel.

    1
    « Dreadful... »

    I stayed at The Queen's on the weekend of 21 May, having previously used the hotel a few years ago. It was ok last time, but is now desperately in need of refurbishment. Our room had no air con and we couldn't open the window, so got little sleep. This was made worse by the fact that we were next to the lift and heard the lift bell ringing all night, followed by doors banging and guests shouting. Other members of our group had faulty plumbing and a room above a wedding disco. When we complained the following morning, Iwan one of the members of staff implied that we were unreasonable to expect the hotel to keep wedding party guests in blocks of rooms together and that the hotel couldn't be expected to give other guests rooms away from the celebrations. His words to us were "you don't want people enjoying themselves, do you ladies" - I was staggered at his lack of professionalism and downright rudeness. The food in the restaurant was average, at best, but the staff in the restaurant and bar were exceptional. I think that Iwan could learn a lot from them.

    5
    « Lovely hotel.... great get way ?? »

    Hotel was stunning with its decor and character ....staff and food were very nice. ...our room was gorgeous... Cnt say nothing bad about the place would def stay again. Close to town centre too so not far to walk

    3
    « Weekend in Chester. »

    First of all, loved the location and the general feel of the hotel. The room I had was the Mary queen of Scots room, amazing four poster with great views. One problem was the bathroom, for the price paid I was very disappointed with general furnishings, water temperature and shower water pressure; I think it took 30 minutes to run a bath. I loved the idea of the general furnishings but some required TLC and a bit of investment. Also why only a single lift for the size of the hotel?

    4
    « Incredible lobby & hall decor...so fun! »

    Very fun atmosphere to the halls & lobby. The gardens were great too...Loved that they had a cat, Queenie, that calls the gardens home. Made our day as after a week a travel we miss our cats & it was nice to get some purrs. The room was nice and clean.

  • 3
    « A very mixed experience »

    I would have loved to rate this hotel higher - it is a lovely old building, a wonderful sweeping staircase, many large quite well furnished double rooms (including four poster beds!) and a friendly, helpful staff. We were travelling in a half-board group and were billeted on the third (top) floor. The bedroom was badly let down by a heated towel rail that didn't work, an extractor fan that didn't work and a shower that did little more than dribble due to lack of pressure. The towel rail and extractor fan are obviously long term problems as neither was fixed during our visit. It would also have been nice if we hadn't needed to ask twice before four broken light bulbs were replaced. Breakfast was good: excellent sausages, black pudding, fried bread, eggs any way you wished etc etc. Also a good choice for a continental breakfast. Dinner was a different matter. Some starters were unbeliveblay small - my smoked mackerel was quite literally two bite size pieces - main courses very varied in quality - the first night I had what claimed to be a roast vegetable pasta, which turned out to be macoroni cheese with a couple of pieces of courgette mixed in with some other totally unidentifiable bits of something (onion?), Deserts were equally mixed. Overall, a disappointment in what should have been a really characterful experience.

    4
    « And a great breakfast! »

    Large, spacious tall rooms in this old hotel. All the amenities you require for a short stay. Plenty of storage room. Comfortable beds and quiet rooms. Hotel also has a bar, lounges and a spa/gym. A modern annexe offers a different style of room. Right opposite the railway station and a short walk from the town centre. Car parking at £10 for 24 hours a bargain. Much business use. The buffet breakfast is notable for the quality of its ingredients and well as the variety - a really pleasant surprise. Would definitely stay here again for a short stay.

    4
    « Overnight with the Wueen »

    Check in was quick and efficient, the room was adequate, breakfast was ok but boy did that take wobble! The room was too warm and the noise from City Road in the the evening / early morning kept us awake.

    5
    « Take a break in the past »

    Great hotel with very accommodating staff. The building itself has a lot of historical interest, and was the ideal destination for wealthy travellers arriving in Chester due to its location, opposite Chester railway station. Although we only stayed for a short break, we couldn't fault anything. From fine dining in the restaurant, the comfort of the room; all rooms are named after British monarchs; and the generous breakfast availability, it all combined to make a great stay.

    4
    « Interesting hotel in a Chester »

    I stayed in this hotel for a week while on a course in Chester. I thought the hotel was comfortable and the food was tasty. Catering during training days was very good. My room was decent but radiator did not work, luckily room wasn't freezing but I still needed heat so I was given a blow heater which wasn't perfect due to noise and that I couldn't leave it on while out of room. Chester was lovely. I would recommend a trip to the outlet which was great. The Yard was a very good Italian restaurant round the corner from the hotel that I would highly recommend.

    4
    « Enjoyable stay ... »

    This establishment is out of the city center adjacent to the railway station. Check-in was friendly and efficient. Our room was located in the adjoining office block building; it was well appointed and comfortable. We ate in the Grill restaurant, which was a bit too busy for the servers to cope with comfortably. My cheese soufflé collapsed, but tasted okay and the pea risotto which accompanied my main course chicken diner was delicious. Breakfast in the morning was totally crowed but the breakfast team coped well with the large volume of people. The food was tip-top, they even have an omelette station. The leadership team have trained all their colleagues well; they are friendly and helpful. I was particularly impressed by the many kind gestures I saw them helping a group blind guests with. The only niggle is the rip-off car park charge. £15/night is too expensive for non-city center parking. You can park your car for free on the roadside opposite the hotel, but they don't tell you that. Thank you for a comfortable stay.

    5
    « felt spoilt in this luxurious atmosphere »

    Went on a 1 night mini break to this hotel. As soon as we arrived, the reception staff made us feel very welcome, they were so friendly and efficient. Our double room was average size but had elaborate window dressings. The bathroom was a little tired but clean and adequate. The corridors and public rooms were spacious and opulent. The breakfast foom and the evening restaurant were comfortable and provided wonderful food. The breakfast selection is probably the best we have had in a British hotel. The evening meal was delicious and the choice was very good. The waiters and waitresses were very polite and helpful and we weren't rushed in any way. The whole place felt very grand indeed. The only downsides we could find were that the adjacent car park cost £10 per night and also the hotel itself was further from the town centre than we anticipated. It took us 20 - 30 minutes to walk by going alongside the canal, however there was a bus available outside the railway station which is opposite the hotel.

    5
    « Beautiful hotel stay here you wont be disappointed! »

    This beautiful hotel is situated right across from the train station and a within a ten minute walk from the centre of Chester. The hotel is really big but very tastefully decorated with lots of small 'cosy' rooms. Our bedroom 105 was lovely, the bed was so comfy and the bathroom was spotless as was everywhere else. The staff are really friendly and the commissionaire is superb. Breakfast is buffet style and you wait to be seated but we waited 5 minutes at the most. We havent been to Chester for a few years but we are already thinking of returning and we will definitely be staying here!

    5
    « quick city trip »

    arrived to a good welcome, hotel was close to train station, car parking was a small walk but cheap, room was excellent, clean, breakfast was to die for, waited on and then also self service, staff very polite, bit of a walk to the town centre but was worth the walk.

    4
    « Weekend stay »

    Great Hotel friendly staff , very clean, rooms are lovely &clean! Carpark is,at the back ,there is a charge of £15pds. 5mins into town by foot.lots of places to eat & drink, old historical city walls , lots of shops, historical black& white buildings .

  • 5
    « Something a little classy, not the normal hotel standards! »

    This was something new for me to try and I loved it. Room was lovely, things hidden away tidy, the decor was amazing. Car park around the corner was about £7 for 24 hours. Walk down the canal and you'll go past a Chinese restaurant, nice pub and the boats. At the end you'll find Chester centre. Old world style place. Overall a nice weekend!

    5
    « Weekend Break »

    Lovely Hotel, good location for city centre , nice room, in the older part , but we could have upgraded to the new part had we wished for a very reasonable price . Friendly helpful staff, beautiful peaceful garden. Great breakfast. We had a fantastic deal that included drinks vouchers . What more could you ask for .Will definitely go again .No complaints at all.

    5
    « Christmas Party Night »

    Christmas Party Night in May - we must be mad!! but what a brilliant night. Thank you to all for arranging the event. The food (as always) was excellent and the service and atmosphere was second to none.

    5
    « A Royal Welcome Back! »

    Please see my previous review for a more expanded description of this hotel. I shall just highlight any differences encountered during our second stay. We decided to make a quick return to this lovely royal themed classic hotel as soon as we could and we were not disappointed. Again, we opted for an executive king room and this time, we were situated on the Chinese Emperors floor. The room equalled the room we stayed in previously for its quality and elegance combined with modern amenities. Just a nice balance between old and new. This time we decided to dine at the King's Grill which is the higher-end restaurant at this hotel. The food was excellently prepared and, in our opinion, very much worth the prices. All three courses went down a treat and I would especially recommend the pork belly as it isn't always one of my preferred choices but, at the King's Grill, it was exquisite. I would also like to mention the excellent job done by all of the staff in the restaurant, especially in dealing with quite possibly the rudest person I have ever seen in a restaurant in my life. Even this embarrassing and shameful individual did not dent our enjoyment of the food or the ambience of the restaurant. Well done to all concerned! To summarise, this hotel is becoming one of our firm favourites and I am sure that visit number three will not be in the too distant future.

    2
    « Good food but tired hotel. »

    Stayed at the Queens hotel last night, the hotel itself is 'ok' the rooms are very tired and part of the carpet in our room was coming up. Although we asked for a double room we had a twin which we managed with however there were no tea/coffee making facilities included as stated which was a bit disappointing. Our room over looked the station which is a pretty building up until 04.30am when lots of deliveries were being made and the noise continue until full day light hours. We booked a meal at The Kings Grill which was unbelievably good and the device was to a very high standard. The breakfast at £15 a head was pretty average and over priced for what it was. The concierge Iwan was outstanding and really made us feel welcome/gave great advice and was attentive to all the guests. The location is good and it only took us 5-10 minutes to stroll into town by the canal- would recommend this at night but in the day time it was fine. I don't think we would stay again but the restaurant is definitely worth a visit.

    3
    « Quirky Decor but customer service could be so much better »

    Two night stay, we were attending a family event and decided to take the opportunity for a short break. The location of the Hotel is very convenient for railway station but the room was facing away so we did not hear any noise from the trains. The hotel decor is quite quirky but in places a little tired. Our room was a standard double and was a reasonable size and was very clean and quite comfortable. It was located near the landing area, unfortunately the soft close mechanism was broken on the door to the landing so the door slammed throughout the night and first thing in the morning. The staff on the whole were efficient but I wouldn't say welcoming.....apart from the concierge who was a lovely chap and very knowledgeable about the area. If you want tea / coffee in the lounge areas you have to queue up in the bar to order them and bring them through yourself, for a Premier hotel I think a order / delivery service is not too much to expect. It was interesting that new staff members were being inducted and they were offered refreshments repeatedly although two guests in the same room seemed to be invisible. Minor requests seem to incur a charge e.g. a request to check out 1 hour later on a weekday, there is no discount for guests in the Hotel car park £15 per night - same as the public charge. We stay in a variety of hotels some cheaper and some more expensive, on the whole The Queen was okay but it could have been so much better, for a Premier hotel, I would have expected the service to match.

    5
    « Wonderful couples break »

    Last week I rang the central reservation and spoke to Claire in York ! Excellent member of staff - she helped me sort my overnight stay , she was so empathetic to my needs and my stresses at home. What a surprise to arrive at the hotel to receive a card she had posted ready for our arrival wishing us well and a bottle of wine waiting in our room ! Thank you Claire that was going beyond the required service and I hope your excellent service is recognised by your employers !! Would definitely recommend the queen hotel ! Excellent position, service and food, staff are so friendly and personal ! Been three times in 9 months not found one complaint yet ! Travelled extensively in this country, Europe and the Caribbean - equals the best we have ever had ! We will be back in the autumn ! Thank you x

    5
    « Birthday weekend break »

    We have just got home after staying at this beautiful hotel. I don't know where to begin, from the moment you first see the hotel you know you're in for a treat! The staff at reception were very helpful, professional and friendly. In fact, every single member of staff we saw, no matter what their roll, was polite and friendly and more importantly seemed genuinely happy to be there. Our waitress in the hotel restaurant on Saturday night (it was our mistake that we didn't get her name so we could mention her personally) was an absolute dream, lovely girl. Our meal was delicious and what a great touch to have live music playing while you eat, it really added that extra bit of something! Then there's Ewan, the concierge! What a character, a true gent. We felt like we had known him for years. Very professional , very entertaining! The staff in the breakfast room were all equally as helpful and friendly. Breakfast was lovely with a very good and varied choice (I could get used to Buck's Fizz on a regular basis!) Our room was a four poster bedroom, booked as a surprise for my husbands birthday, it certainly didn't disappoint , a stunning room that over looked the beautiful courtyard below. I am not a good sleeper but I have to say, I slept like a baby in that room, a comfortable HUGE bed, and no noise, great stuff. The decor and history of the hotel kept us entertained for hours, I don't think we have ever taken as many photos of a hotel anywhere before! It's just a great place to stay, the location is good too, just outside all the hustle and bustle but close enough not to miss out. There is a regular shuttle bus into Chester centre that stops outside the train station over the road, £1 per person! We will definitely go and stay there again, an absolute gem

    4
    « Quirky hotel »

    Had one night here with travel zoo deal, think our room was an upgrade as was better than expected. Lovely hotel, opposite the station, about 10 mins walk to the centre of Chester. Good breakfast to set you up for the day. We did not go into Chester at night as you need to walk though a subway, I'm not walking through one of those at night. We found the hotel to be very noisy, there was a function on, which can't be helped but he room above was very noisy too, so we had very little sleep. Car park at back of hotel £15 for 24 hours, but since returning I have found out the car park next to this one is only £6.50 for the same, not impressed at getting ripped off!

    5
    « Really liked this hotel. »

    Check in smooth Room clean and fine. Lighting a bit clinical and perhaps in need of a face lift but ok. Bar great! Lounge area great! Lots of lovely areas to sit and relax inside and out. Breakfast was Buffet but had everything you wished for. I'd stay again

  • 5
    « Christmas Party Night Preview »

    Attended a preview Christmas Party Night to see what's on offer for this years Christmas packages. The hotel is easy to find, large and very clean. The decor is pleasant and staff were very helpful and friendly. Canapés and main meal was lovely with a wide selection available. Staff were attentive throughout and a glass wasn't left empty all night! Overall an enjoyable evening and am going to book for Christmas!

    4
    « Great hotel »

    Iv had a great stay at this hotel, the reception staff were very helpful as with th housekeeping. The bar staff in waiting room were the best made us feel welcome from the start and through the stay. My only gripe was with the night porters or staff, u offer a 24hr takeaway menu but th niteshift wont serve it

    5
    « Lovely historic hotel with a great breakfast »

    I just finished my second visit to the City of Chester and the historic Queen Hotel. I arrived by train which was comfortable and fast and leaving the station it is just a few minutes across the street. It is an old hotel but very well maintained and just such a wonderful contrast to most bland modern hotels. The old part of the hotel is where I stayed the first time. It was good but better is the new King's building with more modern rooms. The public rooms are very comfortable and welcoming and the breakfast is served in a lovely dining room and is magnificent. You won't have to eat for the rest of the day after one of these breakfasts. Make sure you pay for the breakfast when you book as that is a really good value. Then you have the City of Chester to explore which you must do on foot walking the canal, the City walls and viewing the Roman remains. Chester was a very important Roman military city for several hundred years. Finally enjoy the interesting shops in what could be described as a mediaeval mall, though you will find that description inadequate. A great and fascinating city and a lovely hotel from which to enjoy it.

    4
    « Fab city break! »

    Just returned from Chester! The hotel is in a great location opposite the station and a 5 minute stroll into the center! The hotel itself is very grand, a bit quirky too! The staff are most helpful and the courtyard gardens are very private and peaceful, with an Italian/Roman feel! Our room was on the second floor very nice indeed! We will return and try the named rooms Queen Elizabeth 2nd!! If you fancy a quick break at a very good price (Groupon £79 with breakfast!) Book this hotel!

    4
    « A royal visit !!! »

    Very pleasant stay at the queens hotel Saturday 7th may. Upgraded to an executive double, kings room, No. 1610. £126, not sure if it was worth the additional £40 but the room was lovely however cannot compare to a standard double as did not see inside one. I believe they are in the old section of the hotel! The bed was massive! And very comfortable. Staff on the whole were nice and fairly helpful. A special mention to the concierge, didn't get his name but a great character to have front of house. Room service is charged at £10 per person, so if you're thinking of breakfast in bed it will cost at least £40 !!! Too expensive. Hotel has a Good location for the train station and very near to the fantastic Siam Thai & Japanese restaurant! Would come back again. Ps. Car park !! Opt for the car park which is next to the hotels own, they are in the same area parted only by a fence. This one costs £6.20 for 24 hours where as the hotels car park is £15! Chose wisely. Would be a nice touch for the hotel to pay for your car park. 4 stars.

    5
    « Perfect night away »

    This was my second visit to this beautiful hotel! I used the travelzoo deal which included a 3 course dinner which was lovely, free breakfast late check out and and we upgraded our room! Such a bargain for the price would advice anybody to give it a go perfect location for the train station and the city centre. Lovely clean hotel ??

    5
    « Outstanding hotel »

    Just checked out of The Queens after 2 nights stay. 1 night wasnt enough. We were welcomed by a lovely gentleman who immediately made us feel welcome. He was fantastic with our 6 children. A credit to the Hotel! If he reads this thank you once again :) We booked 2 family rooms (was 8 of us). Both rooms beautiful and clean. Well equipped with all we needed. Breakfast was of a very good standard and variety. Any staff member we met was helpful, friendly and worked at high standard. No complaints at all and not one negative can i find to say. 5stars!! Close to train station and short walk to local centre. Will be returning.

    5
    « Wedding 1st May »

    What a day we had at my Daughter's wedding recently at The Queen Hotel. From the moment it was booked to the actual day of the wedding, the service we received was exemplary from everyone involved. The whole Events Team at the Hotel were fantastic but special praise needs to go to our Wedding Planner Zoe & to Russell the Banqueting Manager on the day. Zoe was always there for us right from the beginning, nothing was too much trouble for her and any little niggles or concerns my Daughter and Son-in-law may have had were dealt with very efficiently. She made my Daughter feel like hers was the only wedding she was planning & we can't thank her or praise her highly enough. Russell was amazing on the actual day of the wedding and made sure the day was a special one for everyone. The Hotel and all the rooms were great and the room where the ceremony was held looked fantastic. The day was such a special one, I cannot recommend this hotel or its staff highly enough. Thank you the Queen Hotel Chester!!

    4
    « Beautiful venue opposite to main train station »

    Arranged an afternoon tea as a treat for my friends birthday. Location was great as we arrived by train and just had to walk over the road. Hotel has been kept classical. The room were the tea was taken was very relaxing and a quiet environment furnished very well in classical mode. Washroom was spotless. Staff were very attentive and accommodating. Contents of the tea were lovely served with prosecco. It was sunny day so we were invited to sit out in a garden area. Well worth a visit

    5
    « Exceptional service again »

    Have used this hotel a number of times. Arrived to find we had received free upgrade which was a nice surprise. Had a meal in the bar, delicious. Would highly recommend Only few minutes walk to centre of Chester.

  • 5
    « The most comfortable quirky place! »

    Stayed for one night and it was a lovely night. Great location next to the railway station and with plenty of parking although the parking charge was £15 for 24 hours!! We were upgraded on arriving and the room was ready early so we were delighted! The room we had was in the Kings section of the hotel was spacious with the biggest comfortable bed and a fabulous 4 piece bathroom with a massive double ended bath and a double shower cubicle. The room was well equipped with an ironing board and iron, hairdryer and all the usual bits and bobs. The whole place is interestingly and quirkily decorated (if that is a word!!). There were some interesting architectural pieces in the grounds and I loved the reception desk which was made up of vintage suitcases. A beautiful and well looked after building. The hotel is about a 10/15 minute walk from the hotel but it is pretty much all on the flat and an easy walk along the canal, very pleasant. Not cheap by any means but a great hotel all the same!

    5
    « Quirky and comfortable »

    This hotel is full of fun and quirkiness right from the time you check in at their interesting reception. Our room was well appointed and very comfortable. We had a very good meal in the main restaurant and the buffet breakfast in the morning was excellent. Close to the centre of Chester, this hotel is ideal for a short break. Parking was included in the price.

    3
    « Nice hotel but noisy »

    We checked into the hotel went to our room which turned out to be a twin room even though I'd booked a double, They told me there weren't any other rooms. Was disappointed as I could of booked a twin room slightly closer to the city centre if I'd wanted. The hotel were good and offered us a double room at their sister hotel but we decided to stay put. Everything about the hotel was lovely the only downside was they had a disco on till 12.30 and being on the first floor could hear the music word for word, corridor was very noisy around 2.30 to 3pm as well Think there was a wedding on I'd return to Chester but would choose another hotel

    3
    « Liberace inspired, trying too hard and not sweating the small things »

    On the whole, the hotel is clean, quiet and the staff are generally helpful and friendly, sometimes a little too friendly but more later. We arrived by car quite late, about 11:30 pm as we had a long way to come and had work beforehand and on arrival parked directly outside the front door of the hotel. I thought there may have been a night porter but no,so I unloaded all our luggage and we made our way to the front door. Now I know (from reading the in room literature) that the hotel has a policy not to allow any smoking near the main entrance, however having a policy and enforcing it are two different things, so we fought our way up the stairs through a fog bank of smoke and slightly drunk residents with our luggage to the reception desk. Initially the reception desk was deserted but someone did eventually appear who seemed amazed that some guests would be turning up at that hour...why? Anyway having completed our paperwork (we had booked a suite) I was told that I need to move my car to the hotel car park. I enquired whether the hotel had valet parking (fairly normal in this day and age and for a hotel with aspirations). This confused the person at the desk who had no idea what valet parking was (!), so I explained, which seemed to cause even more confusion and I was told that it was unlikely that there were any employees working who had a driving licence. So I took all our luggage back through the fog bank of smoke to our car and drove round as indicated. Now by this time I had been driving for about 4 hours and needed the loo, it was also raining and having got all our luggage out of the car again I now proceeded to try and pay for the parking. You have to pay on entry, they don't add a charge to your room bill at the end like most hotels. There are ticket machines and I was standing at one in the rain needing the loo, trying to work out how I could pay for my parking in a machine that didn't take card payments and seemed to to only want to take coins...oddly I didn't have 30 odd pound coins in my pocket (it is about £15 a day), however I did eventually realise that you could pay using the PayByPhone app. So eventually we managed to get access to our suite which was reasonably sized but looked like it had been decorated by Liberace on steroids. It was a very strange mix of gold gilt everything designed I suppose to reflect the Roman Emperor theme, but there was also a large picture of Buddha on the wall and a statue on Buddha on the table...what's that all about? In the room, some of the furniture had been badly constructed with drawers all out of alignment and the leg on one of the bedside tables very wobbly. There was only just enough room to get between the four poster bed and the wall on one side. The kettle had been wired in such that you couldn't pull the tray out into the open and consequently the kettle boiled inside the desk. One of the double glazing units has blown so there is a very misty view through it. The bathroom was very clean although the wash basin taps were not properly plumbed in so that about an inch of the treads were showing. There was a nice bath and a TV in the tiles at one end of the bath although, they have attached the soap to the wall at the wrong end of the bath if you want to watch the TV. The towel rail seems impossible to switch on despite having tried every switch I could find (and there were a lot...why do hotel rooms have so may switches, at least 4 of them seemed to do nothing at all?) Next morning (having had a good night's sleep) we went down to breakfast to be presented with the standard breakfast buffet of sausages going slightly hard, bacon unevenly cooked (some raw some crispy) grey mushrooms, burnt and dry hash browns and eggs (the eggs were ok :) ). Why do hotels think that there guests enjoy these breakfast buffets, they don't do if for lunch or dinner so why is it acceptable at breakfast? Breakfast was not cheap and although we had bought it for the two mornings of our stay, we didn't bother going on the second day. My advice would be save yourself the money and go into town and get something decent for far less. We booked an evening meal and arrived to find a very friendly front of house who chatted away merrily and asked us whether we had had a bath (!) that just threw me. Was it compulsory before our evening meal? I replied that no we hadn't had a bath "Oh well maybe you'll have one later" was his reply...very odd and a little creepy. The dinner staff were on the whole very efficient and friendly and the food was very nice. Overall, other than the gripes I have shared above, as I say the hotel is clean, the staff are helpful and friendly although it was just a bit tacky for a hotel that aspires to be the second hotel in Chester behind the Grosvenor. It is definitely behind the Grosvenor, I would say a long way behind. If you are expecting a hotel close to the City centre then it is reasonably close, about a 15 minute walk

    5
    « Our Perfect Wedding Day »

    We booked the Queen hotel for our wedding venue after visiting and being completely blown away by this amazing hotel and all the lovely staff that worked there! Zoe Taylor was fantastic from day 1 in helping us plan our perfect day she was only ever a phone call away and always went the extra mile to help out with anything she could. myself and my bridesmaids stayed in an amazing suite the night before! Russel was our master of ceremonies for the day and i think he genuinly made the day what it was. He brought us breakfast up to the room and prosecco, he could not do enough for us whilst we were getting ready. Our hairdresser and makeup artist arrived and the spacious suite meant we could all get ready comfortably and the pictures looked amazing! Everything was co-ordinated so well, from beginning to end. Every guest complimented the food served as the wedding breakfast and the rooms was quickly transformed for all the evening guests! Thank you Russell,Zoe and all the staff at the Queen hotel for making our day everything we could have wished for.

    5
    « What wonderful staff! :) »

    I reserved an area in the adjoining Waiting Room bar of the Queens Hotel for my mum's 81st birthday. The reservation was for 9 people on Saturday 30th April. Upon arrival it turned out that no such reservation had been made; HOWEVER, Sarah on reception couldn't act quickly enough to compensate us for this oversight and gave us a private room in the hotel to enjoy a delicious lunch. She made sure that bottled water was put upon the tables which we weren't charged for and a large table for 10 was set. Then the bar staff of the Waiting Room were just wonderful for the 4 hours we were there. Dan was so patient, helpful, funny and friendly. There was also a lovely lady whose name I forget :( but she was pregnant so hopefully management will work out who I am talking about. They were assisted by a lovely young waitress, again whose name I forget. We also had the pleasure of being entertained by the doorman/concierge in the bowler hat. He would pop into our private lounge and tell us interesting and funny stories and then he wished my mum a happy birthday and gave her a big hug. In fact all of the staff were wonderful but those people I've mentioned made it particularly memorable. All in all it was a wonderful day and that was largely down to how well we were treated and I cannot recommend the Queens Hotel and the Waiting Room bar and the staff nearly enough!

    1
    « Worst room ever! »

    First impressions the hotel was okay. Then we saw our room. Cracked wash basin in the room, toilet/shower room at the end of the bed (absolutely no privacy)! Decor and furnishings really tired, room really cramped and dingy. I wouldn't shower as the shower looked old and grimey,stains on the wall behind toilet..when we complained about the room we were told that everyone complains about that particular room but nothing is ever done! Thank goodness we were only there for one night. On our return we contacted the hotel again and sent photos to back up our complaints, we have not had a reply.

    5
    « Excellent location and great food. »

    We stayed here on Friday 22nd April and had booked a travel zoo deal which included a meal, a drink, overnight stay and breakfast. We have booked this stay before and it was as good as our first visit. We arrived in the afternoon and parked in the pub across the road (Town crier) as this offers cheaper parking. We checked in and our room was lovely. Our meal in the restaurant downstairs was excellent as was the service. We then enjoyed a few drinks in the bar. Breakfast the next day was good and we were given a bucks fizz which was a nice treat! However, breakfast was vey busy but it was nice to see the hotel is doing well. My only negative is not a fault of the hotel but at 8am in morning, some other guests stood right outside our door having a loud and long conversation which woke us up. Other guests should show more respect and not congregate in the hotel corridor's at that time of the morning.

    3
    « Location is great - staff friendly - rooms are tiny but quiet »

    I stayed in that hotel for a few days, on a business trip, early April Staff is friendly and helpful ? the room temperature was controlled by electronic Air conditioning system, but was too low for early April, so the reception warmed it up upon request to me. The hotel location is great, just in front of the train station and at a walking distance from the city center. Food ? in the restaurant was OK - I only had lunch during the conference session, so I cannot say if the food served was a special menu for us or if that is the normal type of buffet you should expect. Breakfast was OK too, not a wide variety of choice, as you would expect from a 4 stars hotel, continental breakfast. The room itself was disappointing. I booked an executive king room, the most expensive, and actually the room was really small! You could only put a nightstand between the bed and the wall, from each side of the double bed. That's it, so you can imagine the room was very narrow. There was nothing to place to put your luggage on, as you have usually in hotels ? so I had to put it on the floor. But it was really annoying because it was either in front of the bathroom door, or in front of the wardrobe door, or just at the bottom of the bed, facing the chair in front of the small desk. Really small room for an executive king room at such price. It may be a standard size for executive rooms (something like 10m² excluding bathroom) in Chester, UK, but if you are a frequent traveler in EU, you will be disappointed as most executive rooms are much wider with more space. And I wonder what the standard rooms looked like actually? The bathroom was clean with a shower and a bathtub. I like to have shower in a bathtub, but that was not possible as there was only a tap , no flexible you can hold in your hand to have a shower but keep you hair dry. So the only option was the shower, with a rain shower type, but again, the problem was that there was no shower cap, nor any shower items as most 4 stars hotel will provide by default. In that hotel, you must ask for them to get them, but once you are naked ready to have shower, it is a bit late? The toilets in the bathroom had no cap, so be careful to not let anything fall into it, as the only shelf is just above the toilets, but you could not cover the toilets at all. There was no toilet brush either. The hotel style ? old fashion ? is nice, staff is friendly and location is great. But be aware rooms are tiny and so not convenient if you plan to stay several days, as you may need more space.

    5
    « beautiful hotel,friendly staff,good location for chester,.10/10. »

    good food amply,rooms spotless, four in a bed would"nt find a fault at the hotel. quiet ,lovely outdoor areas,always something to catch your eyes, and a big thankyou for my class champas for my birthday, brilliant.

  • 4
    « Great conference venue but pricey »

    A ran a conference here - service and support was superb. The rooms in the old Queens are well equipped, the Kings however is much better. Bar prices are very expensive and I suspect it's their captive audience that lets them get away with it. Breakfast was good but a disappointing selection for Vegetarians for lunch. That's the difference for me from 4 to 5 star.

    4
    « Chester Hotel »

    Ideally situated as opposite railway station Staff on reception very good and knowledgeable with regard to restaurants. Rooms very clean and apart from room beinf too hot the overall experiance was very goood

    5
    « Amazing hotel »

    Just back from a weekend celebrating a birthday. Cannot fault this hotel in any way. Reception staff were happy, helpful and genuinely lovely. The consierge could not have been more helpful. They all clearly love their job. Breakfast was delicious, well worth the money. Situated right next to the station it is definitely going to be a return to destination for us all. Rooms are lovely, spotlessly clean and spacious. The Hotel deserves the highest of praise.

    4
    « Quirky, comfy, clean »

    I was a little apprehensive on approach to this hotel but quite impressed on entry!! Some quirky decor, incredibly helpful and friendly staff. Room was clean, spacious and comfortable. Would defiantly recommend a stay here and would stay again myself!

    5
    « Perfect hotel: friendly, efficient staff, total comfort »

    Right opposite the railway station is this beautiful, historic hotel, on which all future railway hotels were based. There are 2 hotels in one, The Queens (original) & The Kings, newly built & extremely comfortable. The welcome given by Reception Staff is fantastic; they want to please & they do. I was offered a £15 upgrade from a room in The Queen. My new room (2112 in The Kings) looked out onto a garden, was spacious & with large bathroom, with walk-in shower. No take-away toiletries- shampoo & shower gel provided. The large towels are quite wonderful, very unusual to have such luxury. Wi-Fi is free! The public areas have a Victorian grandeur & style, bars are well-stocked & comfy & the amazing restaurant provides a super range of delicious dishes cooked & served to perfection. My only gripe is the inescapable amplified music which makes it hard to have a conversation.(Please get rid of it or stop amplifying it.) The excellent breakfast is generous, fully of variety & served by a lovely team. I long to return to this hotel, strongly advise you to enjoy it as I did.

    4
    « Comfortable and friendly »

    We booked here for 1 night on a Saturday and got a better rate on the internet which hotel matched when we tried to book direct on line and their website crashed. We had a family room which was a good size. Only complaint was it was a bit chilly in the morning and like so many hotels, nowhere to hang a towel in the bathroom and radiator was freezing. Overall good value for money and the breakfast was superb. The breakfast room overlooks the garden and is a lovely setting. Good choice of foods and couldn't fault the service. Would recommend.

    3
    « Not bad except shower »

    Here for 1 night. Really handy for the station and stunning to look at. Check in lady was really friendly and room was nice enough, if a bit dated. Quick shower before hitting the bar but it was barely warm and pretty weak. I assumed it was rush hour for showers so didn't report it. Free no hassle connection wifi was a big plus. Bar was nice and reasonable priced. Shower the next morning was the same so clearly I should have reported it. I did so on check out and was reassured it wasn't hotel policy to lower the temperature although I imagine the poor water pressure was fairly normal. Would stay here again if the showers worked properly - 4 star without the shower, 3 star with.

    5
    « Lovely Hotel »

    Stayed here for a night out. Problems with shower were resolved quickly and efficiently with an upgraded room in the Kings Suite. Room was lovely and spacious with everything you need and very quiet. Staff were very efficient and helpful. Beautiful setting. Very handy for the train station and taxis into chester.

    5
    « Amazing hotel »

    4 of us booked here for a birthday celebration, the lovely staff gave us a surprise upgrade which was much appreciated. It's a huge hotel, with many interesting things to look at. The beds and pillows are so comfortable you want want get out! Lovely court yard outside with lanters on every table. We ate in the Kings quarters, lovely food freshly prepared while you can watch. Staff very friendly and helpful Got complementary champagne cocktails for birthday celebration, very nice gesture, lovely to sit looking over the courtyard. Also tickets each for free drinks at the bar Only negative thing is payment for the car park £10 in the week and £15 weekend's...make sure you have pound coins as machine doesn't take notes Very convenient to walk to the River too Breakfast is very good too, good quality sausage

    2
    « Wedding reception »

    Had my daughters wedding reception here the end of February 2016. Lots of family members booked rooms to stay and although we were given a discount the rooms averaged still £100 for the night. All of us were in the queens quarters quite a few friends and family members had to be moved because things were wrong with the rooms, toilets not working, showers not working, and quite a few did not compain because of upsetting my daughters day. my daughter and her bridesmaids went and stayed the night before to make sure everything was sorted but she was so stressed because the room was not set out how she had asked them her wedding cake was told it had not been delived trying to phone cake makers on the Saturday couldn't get hold of them, only to be told 3 hrs later it has been delivered early that day and put in the kitchens chiller by somebody and they had not informed anybody just a comedy of errors and considering this with entertainment and meals cost approx £5000 was not how I wanted her to remember it .

  • 4
    « Lovely gift »

    Just spent two nights here. All really good but just a few slight things to improve on ......First night we were unable to eat in the restaurant so had a bar meal of which was nice but it took ages to arrive and the drinks I thought were quite expensive . The room we were in 202 was clean but the shower over the bath didn't have a seal at the bottom of the glass shower so when showering the water was running on to the floor also the toilet roll holder was falling off the wall ...both these things were reported but even though they said they would be put right that didn't happen .Second night we did eat in the restaurant food was reasonable but I had the pork fillet and it was not good far too chewy and not a lot of taste but my husband had the duck and that was good . All in all it was a lovely two night away and only a short walk into Chester ..

    5
    « Anniversary gift for sixty years of marriage from friends, »

    The hotel was perfect great staff and food, on arrival we were given an up grade which was a nice surprise,the hotel was great for the trains just across the road also good for taxis and buses,we will most certainly be going back there

    4
    « Fabulous city break »

    Great place for a city break the hotel is a bit old fashioned but lovely staff. There are lots of interesting Tudor buildings. Chester is full of good quality restaurants with a variety of cuisine. There are a good range of both privately owned and national shops. Shops be aware guys Cheshire oaks designer outlet centre is less than 10 mins away. The second day we spent at Chester zoo it's unbelievably good.well recommend

    5
    « Excellent conference venue »

    Was looking forward to visiting having stayed the night last year and once again I was not disappointed. Great conference facilities in a superb location, with a fantastic lunch and excellent customer service demonstrated from every single member of staff. The decor and theme of the hotel is quintessentially British and mostly Royal themed. Excellent! Highly recommended.

    2
    « Disappointed »

    The hotel is beautiful, food was nice and a 'few' of your staff were very nice. After dinner we got back to the room to get ready for our night out and to realise when I came to get in the shower that the shower head was hanging from the wall... I chanced switching it on anyway I needed to wash as I travelled here straight from work only to see the water 'trickling' and was ice cold because they're were no HOT water either in the shower and the sink taps. I called reception and they sent somebody to come and look - who in fact didn't look he just came to the door and informed us management will call us in the next 5 or 10 minutes. 30 minutes passed still no phone call still no shower still no further to getting ready I called reception back to be told we were being moved rooms to which now I was fuming we would have to pack up and move rooms to unpack again. Me and my friend went to see the room first and to no surprise at all it was smaller and darker I wasn't willing to move rooms! We decided we had to deal with not having showers and just to get ready and go out so I'm sat in front of the mirror with a robe round my lap and nothing covering my top half and a MALE worker used a key card to come into our room without warning or knocking and seen me with no top on I was absolutely mortified and upset by this point I was ready to go home if I hadn't have had a few glasses of wine I would got straight in my car and come home. We decided to get ready quick!! Very disappointing.

    3
    « Very nice hotel, shame about the room »

    We stayed here on 15th April for one night in room 1502 to celebrate a milestone birthday. We didn't get a particularly enthusiastic welcome but the situation was quickly recovered by the young, energetic, humorous, male porter who insisted on carrying our bags. We usually stay at Premier Inns so a night at the Queen Hotel was a welcome change. The room had plenty of character and, at first sight, was clean. The bathroom was a different story. Oh dear. There was a strong smell of damp, mould on the sealant and a couple of areas that hadn't been dusted for some time. I wasn't going to waste my time asking for another room. I expect hotels like this to provide a quality product, We would have watched TV but it was impossible to move it into a decent enough position to watch it in bed. Crazy. My wife would have got a better night sleep had the curtains extended to both ends of the window. There was large gap down one side which let the light in. The other side was OK. Only because the wardrobe was stuck in front of the window. Strange location but I doubt that it could go anywhere else. It didn't take long for me to notice there was a constant "buzzing" sound in the room. I woke up the following morning at 6am. The buzzing seemed louder (probably because there was less background noise) and I couldn't get back to sleep. At 9.30am, there was a knock at the door. Someone wanted to clean the room. Couldn't they wait until we'd checked out? As we came down to breakfast, we were able to appreciate the splendour of the hotel. Absolutely fantastic. We had a decent breakfast and went to check out. I vowed that I would say something to the receptionist should she ask me if I had an enjoyable stay. Unbelievably, she didn't and that just about summed our stay up. Great hotel, would like to stay again but would be worried about the room. I know where I stand with the Premier Inn. We paid £98 (advance book, no cancellation). I thought that was good value for a city centre hotel, located right by the station, on a Friday and with breakfast. A word of warning. Be careful where you park in the hotel car park (privately run). I suggest that you select a wall bay rather than an inner bay. Some cars have their noses/rears protruding out. A careless driver could easily clip your car. I decided to move mine. Thank goodness that I did. Some idiot managed to demolish a signpost, right next to my original car parking spec. A lucky escape.

    5
    « Wonderful, friendly staff and luxurious feel »

    We booked into this lovely hotel for a long weekend to celebrate my husband's 60th birthday and were surprised on arrival that we had been upgraded to the Lily Langtree suite which was absolutely beautiful. This upgrade really made it a special weekend for my husband. The whole hotel had a lovely friendly vibe and a luxurious feel. Thank you to all the staff!

    3
    « good location »

    Good location straight across from railway station. Not a great welcome at reception but maybe understandable as they were busy. We were late getting into our room and when we got in discovered the bath to be very dirty. This was resolved by the cleaners in the morning and we also received a complementary breakfast and an upgrade for our second night so all things considered not a bad hotel.

    4
    « Great city hotel »

    The hotel is well located to the train station and about a 10 minute walk to the main shopping area. Rooms are clean and tidy. There is a nice bar downstairs if you don't fancy walking into town for a drink.

    3
    « Disappointed with the cleaning in our room »

    My husband and I stayed here, following excellent reviews. We checked in for a two night stay. I booked it through booking.com paying for a standard room with breakfast. We knew there was a charge for car parking, but wasn't expects it to be £15 for 24 hours, so it cost £30 to park for two nights. We were booked into room 244. The room was well decorated, a good size and the bed was a queen size. The bathroom left a lot to be desired.. There was black mould in the silicone around the bath. The grout looked like it hadn't been scrubbed in moths, it was also black with mould that rubbed off when I wiped some with a tissue. The bath was badly chipped in three places and there was black cobwebs coming from the cistern lid. There were cigarette burns on the net curtains and the window sill looked like it had never seen a cleaning cloth. We reported this to reception and the staff were extremely apologetic. The manager on the desk moved us to another room 204. This was a smaller room( we were told that) the bed was smaller and the bathroom had been revamped to a very high standard. However, the rain fall shower over the bath had lime scale on e head and when you turned the water to warmer the pressure dropped to a very slow drizzle. Again there were cigarette burns in the net curtains. I know we should gave told the hotel, but I felt I would just be seen as some trying it on... I wasn't after a free room upgrade, or a discount. I just wanted to be in a four star room as the hotel is advertised. I understand time is tight for the cleaners on each room, but these are just standards you should expect from any hotel in particular a four star one

  • 5
    « Birthday Visit »

    This was the fourth time we have visited this lovely hotel. Since our last visit had become part of the Hallmark chain. I was worried that it may have changed this lovely hotel, but I need not of worried. The experience was as good as ever. The staff are just great so helpful. We were in room 219 - huge room & huge bathroom with spa bath. We are in the Kings grill the food is amazing and all the staff couldn't be more helpful. Thank you again for making my birthday special and we can't wait to come back.

    4
    « Vini, Vidi, Versor »

    As we were arriving by train we opted for a place near the station, and were happy to have done so. As well as the location ( I believe that there was once a covered walkway from the station to the hotel ) everything else during our stay was 1st class. The reception staff could not have been more helpful, giving us directions to the center of Chester ( about a 20 minute stroll by road and canal towpath). Our room was in the newer (ex. Bank) extension. No complaints at all, the room was well appointed with all you would expect from a modern hotel, the bed was very comfortable and the bathroom had plenty of shelf space for toiletries ( something that's often overlooked, and believe me, at our age we use a lot of toiletries !! )The shower too, was large and easily controlled. Had the weather been just a little warmer we would have spent some time in the delightful garden with its Roman theme. An excellent weekend stay.

    4
    « Ideal hotel for city break. »

    I visited with friends last week and found the hotel to great in terms of location, the decor was nice and the staff friendly. I had a room in the older part of the hotel which was fine, my friends were in the newer part which was really very hot. Would return due to its location.

    4
    « Few days on business »

    Stayed here for 3 nights while down on business. Paid our corporate rate, which is good for the area for bed and breakfast. Staff pleasant and helpful, good location. Warning Car Park arrangements have changed and need to pay cash, phone or app rather than in hotel.

    5
    « Faultless city break. »

    Everything you would choose for your ideal hotel stay, stunning internal décor, a great room overlooking a beautiful inner courtyard, delicious food both in the Grill and in the Waiting Room and wonderful staff. Ideally sited at the transport hub but noiseless inside, parking good but pricey.

    4
    « Ideally Located Excellent Hotel »

    Chose the hotel based on its reviews,and the location opposite the Rail Staion and close to the city centre. We arrived by train for a 4 night stay in Chester, a place we hadn't visited for many, many years. We had booked an Executive Double room. On arrival were greeted by a friendly receptionist who allocated us a room on the first floor. This is a very old building with a newer annexe attached by a covered walkway. Our room was in the original building where the theme is the Royal family past and present, our room being the Princess Margaret Rose room. The room was a reasonable size for an old hotel, with complementary dressing gowns, slippers and bottled water (renewed daily) plus the usual coffee, tea etc and flatscreen TV. The furniture was styled on the old wooden travelling chests with leather straps (unusual touch). The ensuite bathroom contained the only minor negative issue, the water pressure on the shower - very poor. The modern annexe contained the Kings Grill Room, which we didn't use during our stay, so can't comment. Breakfasts were very good with a good choice of hot and cold items from the buffet with coffee being served to the table. A nice touch on the Sunday morning was a glass of Bucks Fizz as you entered the dining room. The 'Waiting Room' bar served bar meals which we had once in the evening, good quality standard pub fayre. All the staff in the hotel were extremely pleasant and friendly whether in the dining room or passing in the corridors. Unfortunately we had to attend a funeral in Manchester during our stay and used Avis car hire, literally round the corner. We actually booked the car ourselves but the Concierge can arrange with a discount for guests. Overall we enjoyed Chester and The Queen Hotel, so would stay here again in the future.

    5
    « Night away »

    My wife and myself have just returned home from a wonderful stay here, may I just add a huge thank you to all the staff we met, whom where all so polite and really went the extra mile with us, we stayed in the Henry 8th room, fantastic room, (few small problems but none worth mentioning here) and jacuzzi :) fantastic meal in the King's restaurant absolutely superb, breakfast buffet style my word absolutely cooked to perfection, the eggs where yum!! wonderful city for a wonderful hotel really look forward to a return visit very soon.

    4
    « Weekend away »

    My husband booked 2 nights for my birthday, room was lovely, we seemed to have been upgraded to a suite in the Kings part of the hotel which was a nice surprise. Staff are very helpful & friendly, parking okay at £6 for 24hours. Breakfast was great, buffet style. We went to the cocktail bar on the Saturday and enjoyed a few cocktails, piano player was brilliant - very impressed. We ended up staying longer just to hear more songs. Short walk into the centre. Would visit again & recommend to family & friends.

    5
    « Lovely hotel »

    We stayed at this hotel with our two friends for my wifes burthday on the 8th of april.The reception upon arrival were really good and helpful plus pleasant.We stayed in the kinks part of the hotel which is the new part,we didn't have tea in the hotel or drink so can't comment, but as far as our room goes we couldn't have asked for more,clean, comfy, great large bed, good spaces and a lovely bathroom and fab shower.We will be staying here again at some time in the future.

    4
    « Great location »

    Well located by the train station with the city within close walking distance. Rooms comfortable and front of house very courteous. Sausages at breakfast to die for. Bar prices a bit pricey but food very tasty. Recommend the Rib Eye steak with peppercorn sauce!

  • 3
    « BEWARE THE EXCESSIVE CAR PARKING CHARGES »

    The Queens accommodation is first class, clean and well presented. The food in the restaurant is excellent, the staff are very attentive and knowledgable. However, the Parking charges in the adjacent car park are excessive and detract from what otherwise would be a great review. Having complained on arrival about the charges we were informed by the Duty manager that that the Car Park was "nothing to do with Best Western and they had no influence over the pricing regime". The receptionist sweetened our arrival with a statement that our booking (without breakfast) had been upgraded to include breakfast, however, on departure we were charged the additional £40 and our claim that we had been upgraded was dismissed and we were referred to the web page for further details. In sum, this hotel offers considerable potential but does not deliver a high degree of customer care. I will not be repeating this experience and would recommend that Best Western improve the customer service provided by the Management and 'Front Desk' of this hotel.

    4
    « Delightful stay »

    I stayed at this hotel over a week ago now but found my stay delightful. This is my 2nd time here and it was just as great as the first. A beautiful, historic building rich in royal surroundings and literary greats (I stayed in a room Charles dickens took residence in). The room was spacious and very clean as was all the surrounding areas. The hotel has beautiful roman gardens. Staff were very helpful when enquiring about the hotel as a possible wedding venue (it's almost booked for 2018 if you're interested). Also breakfast was a buffet style but very well prepared.

    2
    « Never again! »

    Bed was so squeaky that it kept me and the other two girls awake every time I turned. I would have complained about it but the night management was just down right rude! Understandably as it was a hen do me and the rest of the party used a spare room we booked as a "gathering" room....when the night manager told us to "pack it in" rather than asking nicely, which we would have had no problem with as we dis realisw we were being loud. The night after we arrived to the hotel with food after a night out and rather than being told nicely was scorned.....SCORNED?! I'm an adult as so we're the other two with me. 'Take it to your room you aren't allowed to eat here' we literally just walked through the door and hadn't said a word. He also removed the sweets off the counter and told us he had removed them as a punishment from the night before. He also said to a guest with us who was popping outside he couldn't believe she was going out because there was a tramp outside can you say 'snob'?! Breakfast was waaaaayyyy overpriced, carpet didn't fit the room properly, hairs in the sink and bath. Cleaners wouldn't hold doors for guests and pushed through first. Absolutely shocking. I've only given it a two because of the placement of the hotel and how nice the waiters and hosts were. Although I believe the night manager should be fired!! So rude.

    5
    « Hen party »

    I booked this hotel for my best friends hen party and I fell in love with this hotel. We arrived at about 11am and were offered left over drinks from breakfast while we left our bags with reception (as we were too early to check in) Sam was very helpful who sorted all the luggage out and made sure he knew who's was who's luggage and where it was going. The rooms were very clean and the decor is very quirky but not tacky. Breakfast was amazing! I loved this hotel, so much so, I returned back 2 weeks later and tried out the Kings suites, which again did not disappoint. The cocktail bar was absolute bliss with the pianist singing away. I will definitely be returning again as this is once of my favourite places ever :)

    3
    « Average Visit »

    As a hotel the Queen of Chester tries but fails to succeed. Rooms are tired and uninspiring with basic facilities with in these days below average speed WiFi that is not up to the demand of businessmen needing to work. Food selection average and the selection had from the lounge was dry (overcooked) with basic flavourless coleslaw. Noisy from both staff in the morning and guest moving about at night in their rooms and in the corridors. Breakfast whilst a good selection was dry (overcooked) or soggy. Parking a pain in the wet trying to set up a poxey account because the machine doesn't take cards or notes. Un-satisfyingly below average compared to a Premier Inn. The question is would I stay again if no choice yes but if I have a choice very unlikely.

    5
    « Brilliant from the moment I arrived. »

    The hotel is superb from start to end!!! The restaurant is top draw and so is the cocktail bar, the staff are really nice and very welcoming throughout the hotel too. We stayed in the King Suites, they were comfortable and really nice. I would highly recommend this hotel for anyone looking to stay in Chester.

    4
    « Lovely hotel, great location, friendly service. Just a few small details let it down. »

    I stayed in this hotel for one night and it really is rather good. My room, in the main Victorian block, was excellent and the whole place has clearly had some money spent on it in recent years. it's very grand, with friendly staff, and the quality of breakfast was excellent. Sausages are always a great test of a hotel breakfast in my book and these ones were great, chunky, firm and flavoursome. Check-in was great, with friendly staff, and an ironing board was delivered to my room in 20 minutes. The only thing that let my room down down was a slightly wavy carpet, but I guess this can't be helped in such an old building. Small details that could have been put right include a broken bath plug chain, a bit of dust on some surfaces in the room and the windows could have been a bit cleaner. Also, while the bathroom has clearly been refurbished (With quick and plentiful hot water on a side note), they seem to have kept the 70s Armitage Shanks sink, which seems a bit penny-pinching. Free wifi was generally ok with no annoying login procedures. Overall, a really nice stay. Could be five rated with just a few improvements.

    5
    « Fantastic hotel, great location at superb price! »

    We spent 2 nights during Easter half term at the hotel with the kids and were amazed as we definitely got a lot more hotel for our money than we were expecting. Having booked a family room for the 5 of us (2 adults & 3 kids aged 14,12 & 9) we were apprehensive about the sleeping arrangements as normally for the 5 of us we would need 2 separate rooms. We were hugely surprised to find a very spacious family suite with 2 king size beds and 1 queen bed together with table & seating as well! The room was very clean and set up perfectly for us all, including extra cups with hot chocolate sachets for the kids, little touches but the kids loved it! The staff were all incredibly friendly and accommodating and the breakfast choices were fantastic. The hotel is in a good location, opposite the train station but you wouldn't know it as it's very quiet in the hotel and it was probably a 10 minute walk into the city centre which was perfect! We will definitely be returning, thank you for a great stay!

    3
    « Mums birthday »

    Booked for a night away for my mums birthday, check in was quick receptionist sarah was very friendly and helpful. Stayed in room 101, lovely clean room. Asked room service for an ice bucket was told it was a £10 service charge for an ice bucket???? Ridiculous. Working in hotels myself I have never heard such a thing. Never the less the bar behind the gave me a free solution so thank you! Room was very hot during the night definitely needs some air conditioning, resulted into not a very good night sleep however the bed was comfy. Breakfast was good, lots of choice on the buffet staff were friendly. However the restaurant is very dark! Booked for spa treatments, didn't catch the lady's name, however it was a lovely end to our trip. Overall it was good stay, but more than likely wouldn't return here.

    5
    « Don't overlook this hotel »

    We stayed for two nights in an executive double and very nice it was too. Check in was a delight with helpful and friendly staff - Probably the best welcome experience I have had in 25 years of travelling A well appointed, very clean room, with a massive bathroom a walk in shower and a roll top bath, which my wife loved given the time she spent in it. Breakfast was brilliant, lots of choice and again with staff who were friendly and helpful. We did not eat dinner here but had a few drinks in the hotel priced bar - If you want cheaper beer go to weatherspoons! The bar staff were again helpful and very friendly. When we came to check out we had a couple of hours to spare before our train left and the extremely helpful staff allowed us to leave our luggage with them so that we could wander into town unhindered. Town is only a 10 minute walk away and if you are worried about it's proximity to the train station don't be. We did not hear a train in all the time we were there. Again don't overlook this hotel - It is a really good choice

  • 4
    « Beautiful Hotel »

    This really is a beautiful hotel. The rooms are stunning with really nice attention to detail.Staff are lovely, welcoming and friendly. We had breakfast which was perfect and couldn't fault it in the slightest. There is a lovely outdoor area within the grounds with a water feature we enjoyed sitting out next to in the sunshine with a drink. Very photogenic! The only slight gripe is having to pay £10 per 24hrs for carpark although this is discounted so it is not too bad. Would definitely return and wish I could have stayed longer!

    4
    « Elegant Hotel in the heart of Chester »

    Me, my husband and my 15 month little girl stayed for one night and had a fabulous night. We stayed in the Queen Charlotte room which had a glamorously theatrically huge bed that we loved!! The location is great, perfectly central and a walking distance to the centre of Chester. Would highly recommend xx

    5
    « Wonderful stay in a friendly, professional atmospheric hotel »

    We were lucky enough to stay in the Henry VIII room which had a very comfortable four poster bed and jacuzzi bath The bed was extremely comfortable and the room had everything you could possibly need. It had themed prints on the wall but was not overly done. The toiletries in the bathroom were gorgeous and there was ample supplies of tea and coffee etc. The King's restaurant and cocktail bar had friendly efficient staff and my terrine and belly pork were top class, we had no room for dessert so moved into the cocktail bar where the cocktail waiter helped us choose cocktails to suit our tastes and they were spot on and very moreish. Breakfast had a huge choice with something for everyone - the buffet chef cooked eggs to order and the waiting staff were unobtrusive and efficient Check out was very smooth and the receptionists were happy and helpful.

    5
    « Queen Hotel Chester »

    An amazing hotel that i would not hesitate to recommend, the Kings quarters were fantastic and i will be 100% booking again in the future. From the moment we arrived we were made to feel very welcome from moment we arrived, the room was fantastic, the restaurants and bars were great serving excellent food, and the range of cocktails was impressive!!!

    4
    « confused.com? »

    First thing to say is that this place has had some serious investment, at least in the Kings bit, which is genuinely excellent. The Kings grill is also excellent. Lovely room in new part. Would benefit from an OFF switch on the AC but nicely appointed and fair nuff for our Secret Escapes DBB package price of £185. Located in the less salubrious part of town not really great for shops, and like the Grosvenor (in the posh part of town) charged me £10 to park the car. Guys, non of us mind paying for anything but this parking stuff is really annoying. I think extras are a big turn off for most people, bit like the "included" dinner menu, I dont mind paying an extra £50 for proper dinner, but admitidly im fussy but £12 for 3 scallops? What fascinated me was its the first hotel Ive stayed in when you need a supplementary sheet for the hotel name. Theres seems to be a bit of an identity crisis here: Best Western vs Hallmark vs The Queen vs The King? All joking apart...nice hotel, nice room, nice meal, great staff a solid 8/10 But?Would we go back? Probs not, does it stack up to the Grosvenor? probs not, but good job anyway and ideal if your visiting by train.

    4
    « rip off car park »

    Staff do not Offer the NCP Car park next to the Hotel car park unless questioned as to options - Hotel car park £15 for 24 hours - NCP £6.20 for 24 hours !! Hotel cost rather excessive £97 for B&B No Pool - Not in the Centre of Chester - 10-15 minute walk

    5
    « Everything you need! »

    Such a quirky hotel. Decor was fabulous - in public spaces and bedrooms. Clean hotel. Staff were very polite at Reception and friendly in the corridors. We had a quick bite in The Waiting Room. My steak pie was good. My husband's burger was very dry. Staff in pub were friendly but were having conversations with each other whilst serving us, which annoys me ..... 15 minute pleasant walk into city centre. We'll definitely book to go there again.

    5
    « Really nice hotel »

    Stayed here for two nights. Had a really good time staff very friendly and very helpful ate in the kings restaraunt .very good food and was not expensive at all can not to go back lovely room very spacious and comfortable

    4
    « Easter weekend »

    My daughter,3 year old grandson and myself just spent 2 nights here over the Easter weekend to attend a family wedding.We were immediately greeted by the most charming and impeccably dressed gentleman Iwan,who interacted with our little one in such a natural lovely way,the reception staff on check in were also very polite,smiley and helpful.We had a family room on first floor directly opposite railway station,the room was spacious and well equipped but I have to mention that the bath and shower were very uninviting as there were many worn black areas on the bath desperately in need of replacement but for me the worst thing in the room were the most horrible filthy net curtains and the dust along the skirting boards by the single bed,having said this,it didn't spoil our stay,but attention to detail is important.Breakfast was wonderful and enhanced by lovely staff and the very professional manner of the restaurant manager.My grandson really had fun participating in the Easter Egg hunt which was beautifully executed and Iwan charmed us yet again,what a wonderful gentleman.We had a lovely weekend and would certainly return,thanks to all and hope you take my critique in a positive way.

    5
    « Nice Hotel »

    This was a one niight stay so that we could visit the Cathedral and the zoo. The staff were very helpful and friendly and fo once a young man helped us carry our luggage from the car and to the room. Breakfast was buffet style and was excellent.

  • 5
    « Queen Hotel »

    An excellent hotel, the décor, comfort and general ambience were excellent. The staff were efficient and helpful. The restaurant provided top quality meals in smart and comfortable surroundings. We thoroughly enjoyed our stay.

    5
    « 10 Anniversary night away »

    We booked a Travel zoo special offer at the Queens Hotel in Chester for a night away for our 10th Anniversary together & had a wonderful stay. The hotel was clean, tastefully decorated & although next to the train station, we never heard a single train. We booked a superior Queens room, stayed in room 211 in the older part of the hotel. Gorgeous room, well decorated, lovely bathroom - gorgeously fluffy dressing gowns, big towels & really lovely shower gel, body lotion and shampoo that smelt wonderful. Evening meal was included in our deal a stater & a main meal each. I had ballotine chicken and my partner paid £5 extra for the steak - both meals wonderful and excellent service from the staff. The doorman welcomed everyone &was brilliant with children; our restaurant manager (red haired young lady) was extremely helpful and knowledgeable. In fact all the staff we met from the cleaners to the bar manager were friendly, helpful and genuine apart from one of the receptionists. (maybe her aloof manner was down to lack of experience) Breakfast was wonderful - lots of choice and quick and efficient service. We would reccommend a stay at the Queens and hopefully will be back soon

    5
    « Perfect »

    This beautiful hotel is situated right out side the train station & the friendly receptionists have plenty of knowledge about the city. We were upgraded to a new refurbished superior room on arrival. This hotel is clean and has a lovely touch. We had a lovely stay. Will be back soon. Thank you