BEST WESTERN Plus Philadelphia Airport South at Widener University,  Chester

3.5/5  - based on 361 guest reviews.
1450 Providence Avenue, 19013-5715, Chester, United States - See map
+1 610 872 8100 +1 610 872 8108

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free airport shuttle
    Free airport shuttle
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 364 traveler reviews
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Discover historic Chester, Pennsylvania and its surrounding cities from this unique hotel near Widener University and the Philadelphia International Airport. This Best Western hotel near Philadelphia and Wilmington, DE is perfect for the business and leisure traveler alike. Conveniently located near the I-95 and I-495, it's easy to experience all that the area has to offer. Try your luck at Harrah's® Casino, just one mile away, or catch an exciting Philadelphia Union Major League Soccer Game at PPL Park Soccer Stadium. The Philadelphia Phillies, Flyers, Eagles and 76ers all play just a few miles away at the Philadelphia Sports Complex. This Chester hotel is a top choice for families and friends visiting students at Widener University, directly across the street, and Swarthmore College. In fact, there are more than 20 colleges and universities surrounding the property. We are also just half a mile from the Crozer-Chester Medical Center. With its close proximity to the Philadelphia International Airport and many major corporations, this Philadelphia hotel appeals to business travelers. Our Chester hotel offers a 24-hour complimentary airport shuttle and easy access to companies such as Boeing, Kimberly Clark Corporation, Sunoco®, Siemens, UPS®, the Philadelphia Navy Yard and the 1 International Plaza Business Complex. For added convenience, be sure to inquire about our Sleep & Fly packages. This uniquely designed Chester, PA hotel features 60 spacious designer guestrooms, some with hot tubs, sleeper sofas and kitchenettes. Each room offers Wi-Fi, a 32-inch LCD TV with premium satellite, a refrigerator, large work desk and chair. Our guests also enjoy free parking for the nights they are at the hotel, complimentary full breakfast, a fitness center, business center and more. Visit the friendliest hotel in the Philadelphia area. Book your stay at the Best Western Plus Philadelphia Airport South at Widener University today! Enjoy your stay.

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Room 1

Guest reviews


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based on 364 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
108
Verygood
 
108
Medium
 
74
Poor
 
34
Horrible
 
40
Business Business 87
Couples Couples 77
Family Family 119
Friends getaway Friends getaway 30
Solo travel Solo travel 36
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Philadelphia Airport South at Widener University,Chester
  • 4
    « OK but could be better »

    Hotel was extremely clean and the staff and room were nice. The only two issues were that the TV only received a few channels and they were analog and the door kept scraping on the rug so you had to make certain that it was closed when you went out.

    3
    « Nice Location »

    The hotel is at a good location at the university campus with a restaurant and convenience store very close. The TV service was the worst of any hotel in the US that I've been to. The sheets and pillow cases were dingy.

    2
    « Looks Nice but very noisy on the 4th »

    Hotel looks nice, staff was nice when checking in, but at 1 AM had extremely loud mechanical noises and vibrating in the room. When asked to have another room I was told I would be charged more money if I had a room on another floor, in my opinion this is ridiculous and unprofessional resolution to a hotel problem. One would expect to be put in another room and kept a happy customer, but the lack of management skills was telling me I would be charged more for a different room, when the problem is a hotel problem.

    3
    « Paper Thin Walls and Computer Problems »

    Computer was down for two days. We could not sleep all night because of people screaming at each other most of the night. When I called a day earlier about arrangements to take me to the airport, I was told 24 hour service. The night that I arrived and try to set up my transportation to the airport I was told that they only take people on the hour.

    3
    « Interesting neighborhood »

    We stayed here in Oct 2016. The neighborhood was rough looking. It is located in a complex of other businesses including a 7-11. They do have security cameras in the parking lot and a security guard. There was construction going on. The rooms were nice and the beds comfortable.

    3
    « ok stay »

    it was an ok stay. nothing to say about the hotel itself. Wasn't great and wasn't horrendous. Would recommend this hotel for someone looking for a place to stay but not for a vacation. Good luck on planning.

    3
    « Scary at night and a bit outdated »

    In all fairness I arrived at 8 p.m. and my first experience was of a complex nature of attempting to locate the parking lot. Though I will say the desk clerk was very helpful when I called and asked for specific directions. The parking lot is well-lit but it feels like you have to walk through a back alley to get to the door which is uncomfortable to say the least. Needless to say I ended up locking myself in the room until the morning. I couldn't figure out how to turn on the lights in the bathroom and in the hallway. Also I had issues with turning on the TV. So I went down to the clerk's desk and explained my concerns, and that's when the janitor actually spoke up and said that I must be in the University's Green Room which is an experimental prototype for advanced technology. You have to put your key card in a slot on the inside part of the wall in order to activate certain parts of the room electricity. This would have been fine and well had they just given me the heads-up and explain how to use it, again and all fairness the clerk was brand-new and explained that she had only started 2 weeks ago. So if you happen to get this room go in optimistic. I had just left another Best Western an hour away and you wouldn't be able to tell that these two hotels are owned by the same chain the beds were completely different the layout of the rooms even the complimentary beverages we're completely different. This hotel seems to be an extreme downgrade and a matter of convenience for the University as well as the Philadelphia Airport which is within 6 miles.

    4
    « I felt home. »

    Me and my husband spent a wonderful time from 09/28/2016 to 10/02/2016 at this very nice hotel . The crew is exelent,we didn´t find a single thing to complain about them. The recepcionists are very sweet and helpful, the Manager of the restaurant is a very special person.The drives of the vans too...the cleaning lades. They all made as feel home. A super recomend this hotel and for sure we will be back there.

    4
    « Attention to detail »

    I picked this location for convenience to the airport and the persons I was visiting. It is not in the best of neighborhoods, but was clean, comfortable, and secure. Breakfast was pretty standard, but adequate. The front desk staff at both check in and check out made me feel welcome, and made sure to get things right for my rate and application of the discount card that I had.

    4
    « A quiet refuge! »

    We checked into Best Western Philadelphia Airport without appreciating all the advantages on offer...the airport shuttle, the helpful staff and their caring support. We spent a really great 5 nights there and highly recommend the hotel!

  • 5
    « Best Western Plus Widener ROCKS! »

    It's the only hotel I stay at when visiting Philly! I've stayed there 8+ nights and couldn't be happier!! The staff is outstanding, rooms are clean and the beds are super comfy!! It's located among the Widener University Campus. The neighborhood can be a tad sketchy at times, but the hotel areas are well lit and is staffed with plenty of security! I feel quite safe there with my 12 year old daughter! I have stayed at all the surrounding Best Westerns and this location has the BEST staff, value, and access to I-95N, so getting to Philly is a 15 minute breeze!!! Stay here, you WILL NOT be sorry!

    4
    « No HD TV »

    A hotel of this caliber should have HD tv channels.....nope, not happening. The staff is excellent. Everybody went out of their way to make our stay a welcome and friendly experience. The entrance to lobby is on the opposite side of the building from the parking lot. That seemed a little weird.

    2
    « Dirty bathroom, not safe »

    The bathroom was not clean I had to spray the shower before I could use it. The surrounding area outside the hotel had a 7-11 and there were people hanging around- one was smoking a "blunt". Other cars waiting had loud music playing and just had an eerie presence. I did not feel safe.

    3
    « Good location »

    Hotel is having some renovation work done but it did not interfere with our stay. The front desk and the shuttle drivers were very informative of the best way to get into town. Took shuttle to airport and caught train into City Center. Room was great for us, nice size 2 room suite but no soundproofing. Noisy neighbors in next room sounded like they were kicking a ball against the wall, talked to them and they settled down until 4:30 the next morning when they got up I guess to catch a flight and thought everyone else should get up too, not hotels fault. Would stay here again.

    1
    « Complete disappointment »

    Don't go here if you are scared of dangerous neighborhoods, want a quiet night, or a clean room. Arrived to smell of sweet mary jane in the lobby, loitering black youths outside 7/11 , walls with holes and wallpaper coming off as apparently whole hotel was flooded 3 weeks ago, none of the doors shut or open properly. Stayed two days and room was not cleaned or beds made throughout. Didnt sleep because of loud music from other rooms till 2am. Didnt knock on their door for fear of being shot by an angry occupant (that is the sort of neighborhood it is in!). No apologies or explanation from hotel staff. Would not stay there again even for $50 per night, we paid about $120.

    4
    « Great Value »

    Husband and I stayed one night as we were attending a weekend concert near by. The staff was excellent! Couldn't be friendlier. The hotel itself and the room was clean. Plenty of parking with a fairly well lit parking lot, which is a huge plus in that area. Will definitely be back again next year!

    3
    « Convenient Location to highways »

    In town for business very convenient location. Hotel clean but a hot water pipe busted while I was staying so this created an unpleasant stay as amenities were limited. Hotel can be loud at times which can be expected being right next to a university. I recommend the top floor if you want peace and quiet.

    4
    « Great value at Best Western PLUS Phildadelphia Airport South at Widener University »

    This hotel offers great value for the price with breakfast included. Rooms are large; beds comfortable and having a microwave and refrigerator are real pluses. Location adjacent to a 7/11 is not optimum as I noticed it becomes a "hang out" at night and, as a result, can become quite noisy.

    2
    « OMG! Best Western Plus. PLUS WHAT??? »

    Probably the worst Best Western Plus hotel I have ever stayed in. It barely reaches the minimum standards I expect of Best Western, although it was reasonably clean and quite safe which amounts for something.

    5
    « Booking my 2nd visit now »

    Stayed last year for our Thanksgiving trip, booking now for November and saw this.. Clean,great front desk folks, breakfast was good with great staff.. Loved a ride to the Tavern for dinner, shuttle was efficient in am, waited a bit long for it on back end, after 11 pm arrival really and really love the free parking for a 10-12 days trip. Reason I am back! A fabulous value......why pay bigger prices, this works well!

  • 3
    « Above Average....Not Very Good »

    I really wish I could give this place 3.5 stars as it was above average, but not "very good" which is what the 4 star rating is. Our room was clean and comfortable, but needed some TLC. There were a few broken fixtures, random (small) holes in the wall, etc. The AC unit worked okay...but kept the room kind of humid (unless you really cranked it up and made it freezing). The hotel is directly across the street from Widener University, which is very nice if you are visiting there. There is a 7-11 directly next door which was convenient. However, it is a bit of a walk from the parking area to the lobby. Several "locals" loiter in the outdoor passageways you have to walk through to get to the lobby, that make you a bit uncomfortable (given Chester, PA's reputation). One dude reminded me of "Techno Viking" and just kept staring at my son and I. Every staff person I encountered was happy and helpful. They are what make this place a decent place to stay. Check-in / check-out was quick. Given the price and the location next to Widener, I would definitely stay here again, but would do so knowing what to expect.

    1
    « Not recommended! »

    Receptionist are very friendly; that's where it stops being pleasant. Mattress of the pullout had a big stain and not even the standard mattress pad on it. One of the towels had big dark stains and was overall dirty. When we called the front desk we had to come get new towels, mattress pad and extra blankets ourselves. Bathroom was barely clean with a perpetually stained toilet seat and shower tub. Water in the kitchenette sink did not drain at all, was still there after 2 days. Breakfast was already being cleared 1 hour before the official end time and the lady doing the breakfast was essentially harassing everyone, constantly being up in everyone's business and bossing people around. She should have just made sure everything (or at least most of the things) were there until the end time, but she did not.

    5
    « Solo trip to PP & L Stadium »

    Hotel was clean. Service was good on a very busy night. Shuttle was very convenient ride taking me safely to the stadium gate & returning me to the hotel later as arranged. This was important due to the area near the stadium. Wi-Fi did not work & I was unable to get help with that. There were 2 computers available in the lobby.

    3
    « nice hotel with potential »

    Rented 3 rooms for one nite $68.13/night/each total. Good breakfast. Good location for my needs, clean, newer furnishings, complimentary Philly pretzels. Good experience overall. 2.5 star hotel. Better value for $50 - $55. $68 is too high. Booked on Priceline but Priceline seems to be losing its bargaining power and their fees hinder good values for the buyer. Unusual risky parking relative to hotel entrance. My son left a computer USB headphone fob in room and it disappeared when he called the hotel a few hours after checking out to recover it. Hmm:( All elec. receptacles in all lamps did not work. Low quality issue.

    3
    « It's Just OK »

    The hotel seems pretty run down, and rooms need a face lift. The staff was pleasant and accommodating. We mainly stayed there for the 24 hour shuttle service, so we can go to the nearby casino. It is at a good location if you are going there as well as the University. Otherwise, there are better options in the airport area.

    5
    « Convenient Location to the University! »

    I attended an event at Widener University and the hotel was within walking distance. The staff was wonderful and checking in and out of the hotel was a breeze. I was really impressed with the cleanliness of the hotel. I also liked the fact that I didn't have to go out for breakfast.

    5
    « My stay »

    all good, I recommend this hotel. It is a university campus setting with much security and conveniences nearby including main highway connecting to downtown Philadelphia and it's many tourist attractions and public transportation access.

    3
    « It's ok. It's in a quite area »

    This hotel is very close to the university, and approximately 35 - 40 minutes from Philadelphia. Cheryl and Antoine at the front desk and Geri was in the breakfast room. They were very friendly. The parking lot is shared with a 7Eleven convenience store that closes at 11:00. You may park on the street but the street is very narrow. Breakfast is served from 7:00 a.m. - 10:00 a.m. on weekdays and 7:00 - 11:00 a.m. on the weekend. A double room has 2 queen size beds and a chair with an ottoman that can be used for sleep if really needed. There is nothing within walking distance besides the small store. A car is needed or public transportation to stores and restaurants. Food from a local restaurant can be delivered up until 11 p.m. The nearest shopping mall is approximately 20 minutes away in Delaware. There are no frozen yogurt shops in the area.

    1
    « Not a good hotel »

    Waited over 40 minutes for the airport shuttle van to pick me up. Horrible driver. Almost ran into another car at a red light. Hotel construction. Front desk disorganized. No A/C in the breakfast room. Never again. Would rather sleep at the departure gate at the airport !

    3
    « NOTHING PERFECT »

    Spent one night. I know cleaning personnel do their best I'm quite sure, bur nothing is perfect in this world. The microwave missed being cleaned. The pillows are too small ,but that's ok No bathtub only shower, but, that's ok. The family above our room had a children that do what parents allow children to do play and run, without regard to others below or next door, but, that's ok. Front desk took care of it. I'm know others reported this little inconvenience. but, that's ok. It takes all kind to live in our world and that's ok. I will do it again. Thanks BW for the memories.

  • 1
    « Not up to usual Best Western standards »

    This was the worst Best Western I have ever stayed in.The carpet was dirty when we checked in. We picked up previous guests personal items up off the carpet. There was a vent for an exhaust fan in the bathroom but it did not work. There were two broken lamps in the room that were leaning sideways. The was no bedding for the sofa bed and when I went to the front desk she seemed put out when I told her I had already looked in the closet. I had to ask for additional shower essentials. The TV reception was not good and one remote only worked some of the time. Housekeeping was awful. We booked the room for three adults and only had towels for two. The following morning I let the front desk clerk know that I would like the carpet vacuumed and that I needed towels for three adults. The carpet was still not clean when we returned at the end of the day. We stayed 7 nights. Every single day we either received no towels or only one or two towels. Receiving wash cloths, hand towels and a floor towel was very hit or miss also. Each day we had to ask for bath towels and we received various excuses.One day I was told that housekeeping does not come in until 9 AM. Another day, it was after 4 PM and my son was told that they were still washing the towels and that he could go find the housekeeper to ask for some. A different day when I directly asked housekeeping for towels for three adults, I was told that she would give me two sets. I had to re-explain again that I needed towels for three adults (every single day I had to tell them that I had three adults needing towels). The only PLUS to the hotel was the two shuttle bus drivers and breakfast attendant who were super friendly and helpful. Breakfast had a decent variety of options and the bed was comfortable.

    3
    « My Review »

    I have stayed at this property before without problems, however this stay was way different. As always a majority of the staff are friendly. My bathroom was semi clean. There was body hair trapped between the glass and matting of the picture by the shower. No clean towels were left for me the next morning after showering. The bed was comfortable, however it lacked a regular bed pillow. The WI- FI Connection was terrible, and when I reported this problem in the evening, I was told by Front Desk Clerk"I have no idea how to reset WI-FI, and my manager is not here". I reported this issue to Best Western Customer Service, and guess what? The WI-FI was fixed. Room Service is not on site. I order dinner, and the delivery person "Room Service" refused to deliver to my room, so I had to go to the lobby and pick my order up. Not a good way to run a Room Service Business. There is a UNO Pizzeria across the street to eat lunch or dinner.

    3
    « Stressful BUT They made it right. »

    My family stayed at this hotel the night before our flight for vacation. We had two rooms booked for 3 adults and a baby. The girl at the desk upon checking in was wonderful. She was very accommodating, seemed to be knowledgeable and she was kind. We ordered a crib for one of the rooms & I thought it was nice that the maint man waited until someone was in the room instead of going in alone. There is only one place (that we saw) for dinner nearby. The room was decent, I wasn't blown away by it but it was clean. We did have an issue in the morning however. We were scheduled for the 5:00 shuttle to go to the airport, and had to be there by 530. The shuttle was overbooked & there was no place for us or our luggage. The driver suggested I hold my 1 year old for the drive so we could squeeze in. Since this is unacceptable we packed up the car and drove ourselves to the airport even though we already paid extra to park there for the week. Upon arriving at our destination we contacted the hotel and they did rectify the situation even though it made for a really stressful morning.

    1
    « Fraudulant »

    Booked this hotel to use their park and fly service. I must have misbooked bc woman at desk told me that is NOT what I had booked but that it would only cost $20 more for park and fly. I agreed but then upon check out was told it was $50 more! I tried explaining the change we agreed upon the evening before but it fell upon def ears, probably because at 5am when checking out I had to bang repeatedly on the counter to wake up the man I could see sleeping behind the desk of the counter. Also remote in room didn't work and was told there were NO extra remotes anywhere. So, no TV for me for the evening as there weren't buttons on the tv itself! There were also issues with not having enough room on the shuttle service for the # of people that were signed up to depart at 5am! Really, I can't understand how that happens?? Then had to wait 50 min for shuttle pick up upon return from my trip when I was told the driver would arrive in 10-15 min after I called for service. Completely unacceptable from start to finish!

    5
    « Great Experience »

    We utilized this property to stay prior to our flight out of Philadelphia. The hotel was great, clean, updated, and the service was outstanding. We had some concerns about long term parking, and shuttling, as we were heading on a large family trip with a ton of luggage. Their staff put all of our concerns to rest. The parking was convenient, safe, and secure. The shuttle was super convenient, and the drivers did a fantastic job squeezing us all in with our large amount of luggage. I manage a busy Best Western Hotel, and I understand the challenges that can be present in a property like this one. This property is well run, well staffed, and ultimately they vastly exceeded my expectations!

    5
    « Perfect Location! »

    We stayed here as the stop before heading to the Philadelphia Airport early in the morning. We were travelling as a party of 10 people, 3 rooms. Cheryl at the front desk was amazing! She made sure that all three of our rooms were nearby each other, and helped us schedule shuttles to and from the airport, as well as parking while we were away. We had two FANTASTIC shuttle drivers who were able to accommodate 10 guests, plus a week's worth of luggage for 10 people, 3 car seats, a pack and play and two strollers in one trip each way! They were quick, friendly, and a huge help! They made traveling to and from the airport effortless. We would recommend this property to anyone looking to stay in the Philadelphia area- especially those looking for a place to stay nearby the airport! This will be our new place to stay when in Philadelphia! Clean, quiet, and convenient. All important factors to us when choosing a hotel! Loved it!

    4
    « One night stay on way to Lancaster »

    Wonderful staff all around... shuttle driver(s), front desk, and breakfast attendant were outstanding! I would recommend location to anyone. My only issue was no food available in the area after 10p it seems. I do believe a pizzeria Uno is opening shortly across the street.

    3
    « Pretty nice stay »

    +++ The staff is very friendly and super helpful. The hotel is one block from Widener University. The hotel is pretty quiet, very clean. --- Some rooms don't feel very private, because they face the 7 Eleven and it literally feels like everyone waiting outside for the bus or standing at the 7 Eleven can see into the room. The neighborhood isn't great, the plumbing system is fragile (I saw maintenance with a plumber going to a couple different rooms!). Breakfast--- the plates are foam, the utensils are plastic.

    3
    « Polite staff but no security observed »

    The staff was very friendly and we felt welcomed. The room needed a deep cleaning and the carpet and furniture needs shampooed or replaced. At night we were asked for money by a man outside the entrance. No security was seen in the parking lot or inside the hotel. The 7-11 next door had a very rough atmosphere at night, my husband went alone and didn't feel safe. No premium channels. Two minutes from I95 which was nice and the price was okay.

    4
    « Awesome Staff and Convenient to Philly!! »

    Great place to stay when visiting Philly and the staff is incredible! 10 of us traveled up to Philly for a soccer game and we got 3 rooms. The hotel is located across the street from Widener University on a corner that is shared with 7-11 (thank God for that on early Sunday morning). Quick check in and we were up to our rooms within 10 mins. Our rooms were clean and the beds were super soft! The hotel must have just gone through renovations because the carpet still smelled new!! The bathroom has a nice tall counter and the water is HOT!! Our rooms only had stand up showers, perfect for us. The parking lot was ample as well, but behind the building. Hot breakfast was great and the lady that works the breakfast area is the sweetest lady around! Great variety of breakfast food too. The hotel is less than 20 minutes south of Philly. Overall a great stay!

  • 4
    « Good stay, but not quite perfect. »

    The room was clean and comfortable, most things worked like they should. (Making sure all the lamps have bulbs, would be good for housekeeping/maintenance to monitor. - only one lamp with no bulb, so it was no problem.) The bathroom was clean and worked fine. The bed was comfortable, and the wifi was reliable. The facility was excellent, the parking and immediate are was safe. A brand new restaurant across the street and the 7-eleven were the only food options within walking distance, but that's okay...got what I needed. (I noticed a signs for a new pub hopefully coming in soon in the same building...that would be nice.) I took an early morning run through the campus and over to the casino. Campus had very active public safety staff, and I didn't feel concerned for my safety in the other areas. My only concern was the room smelled of possible smokers previously (main reason for the 4 and not 5 rating - emphasis on possible as i'm not sure what the smell or source was). Once I got the AC moving air, it was fine, but it never went completely away.

    4
    « Great Stay »

    We stay several nights at this sight. The room was great and the furnishings were all up to date. The bed and mattress were very comfortable and allowed for a good nights sleep. The entire facility was very well maintained as well as the outside pool which we used each afternoon. We will be back again.

    3
    « Not too bd, far from Philly »

    Wiifi good Room spacious Parking ok, but very crowded Breakfast really ok for bestwern standard from 6am to 11am. Staff is really friendly and helpfull Area is close to university, and not so far from airport, far from Philly. Nothing to do or resturant to go. Room are no so clean. Seems shabby. Good for a short stop.

    5
    « My experience »

    The location of the hotel could not be better for Widener University, and the level of service could not of been better. I would rate hotel as excellent overall. Considering the price paid, this is definitely the hotel you want to stay at when visiting the Philadelphia area.

    2
    « Nice room and tv, but dirty bathroom »

    I needed a one night stay near the airport. Looking at the price, I decided to take a chance even with the 3.5 star reviews. Unfortunately, the reviews were right. The hotel was mostly OK, with the exception of the bathroom shower. There was noticeable grime on the floor of the shower stall. This is unacceptable for a hotel, and they can and should do better.

    3
    « Preflight stay »

    The hotel was fine. The only reason I gave 3 stars is because of the area outside of the hotel. I didn't feel very safe taking my kids into the 7-11... Like another reviewer mentioned... The area had some unseedy characters around and about. Probably wouldn't stay there again unless I was left with no other option. We paid to leave our car there for the week we were gone and our car was fine when we returned. Shuttle to and from the airport went smooth as well.

    3
    « Just ok »

    This hotel is located in a relatively bad area. It's right across from the college so I guess if you were visiting there and location was important then this would be a good choice. We came to Philadelphia for a family function. Needed a place to stay and this was close to where we needed to be. There is nothing around there and the stores around the hotel are all empty. Well all except a 7-11 directly next to the hotel which only seems to attract unseedy characters. There are few places to find food but there are a few that will deliver. Parking is a challenge since the 7-11 and handicapped spots take up an entire row and are rarely taken. The hotel is ok. Rooms are a bit dated and forget about any extra amenities you might need. I practically had to beg for extra towels and we were supposed to have a fridge and we didn't. I'm a diabetic and travel with insulin so that was a problem. Beds are ok and bathroom is nicely sized but there is no tub only a shower stall. Breakfast was ok, I mean it's free and the woman who works there is very friendly and helpful. The hotel staff was very nice and aside from not being able to supply us with what we needed they were very accommodating. Lastly, the elevator while it looks renovated was painfully slow. I don't know if that is intentional but the hotel is 4 floors and to have to wait three minutes for an empty elevator to arrive is just a bit too long. My kids wanted to opt for the stairs but given the area I would not allow it. I have to say I was slightly disappointed by this hotel considering the price we paid. If you are going to charge 4 star prices you need to offer 4 star service not three star or two star service.

    4
    « Philadelphia visit »

    Nice hotel, but difficult to access from road-parking is a walk from the hotel. Be aware, pet friendly so small, barking dogs are prevalent as is close to University campus. Nice breakfast choices and pleasant, caring staff!

    5
    « stuck on my birthday »

    I was stuck in town for the night on my 30 birthday, Cheryl and Tyrone was great welcoming me to the hotel and even helping me find local places to go celebrate since I had never been to Chester before, Tyrone even gave m e a lift to the local pub and casino. when I arrived back at the hotel Antwone and Muneer welcomed me back they were great and also wished me a happy birthday. upon check out Tatiyana helped me and she as well wished me a happy birthday everyone was so great and welcoming I might just take another trip there just to see the friendly staff at the hotel.

    4
    « Front desk staff is A+ »

    We like to patronize Chester local businesses so were happy to try this hotel across from the lovely campus of Widener University. Overall, we'd stay here again based on the convenient location, sunny breakfast room and warm, welcoming staff. Our room (handicapped) was OK. I agree the pillows and mattresses are not up to the standard of a BW Plus. The breakfast room was a pleasant surprise -- sunny, clean and pleasant setting with corner Windows. A staffer kept coming in every 10-15 minutes to keep it tidy & supplied -- sign of a well-managed site, I'd say. Front-desk staff were tops. The college honors student Tatainya who checked us in made us feel welcome and appreciated. The day person Cheryl was equally competent & pleasant. One drawback is that there is no bar or restaurant on site. But they're building some kind of chain restaurant across the street (TGIF? Bennigan's?) so that will help. PA needs to change its liquor laws so hotel guests can buy a bottle of wine in the hotel lobby shop, as in more modern states.

  • 3
    « pillows »

    Pillows were like sacks of flour. Internet wasn't working every time I tried to use it which made tracking an arriving flight difficult. Breakfast was good. Room door had difficulty opening due to rubbing against the carpet.

    4
    « Very Good for Overnight Stay near Airport »

    We booked this hotel for a park and fly stay. The rate including 5 days of parking was very reasonable. You are a short drive away from many restaurants, and the service at this hotel was very good. Not much to do at the hotel itself, but the staff more than made up for that shortcoming. Very helpful staff, especially Cheryl.

    4
    « Best Staff on Earth »

    For the value and location best hotel to stay at. Staff are always friendly and helpful. Would not consider staying anywhere else when in Chester. Kudos to the staff at breakfast and the night shift front desk!

    4
    « Business trip »

    This hotel is located at Widener University, which has a beautiful campus. Despite also being a five-to-ten minute drive to a seemingly ghetto area, a mental correction institute, and Harrah's Casino and Racetrack, the area where the hotel is located felt safe. I booked a King Room, which was pleasant. My bathroom had handicap accommodations; it was very spacious. The bed was comfortable. The staff there are very nice and helpful! It also offers a free breakfast buffet, which is very nice. The hotel is relatively small and offers a friendly, intimate setting.

    1
    « Terrible »

    Room Door was extremely hard to open and close. Refused to supply more waffles for breakfast with-in the designated breakfast time. 2 climate control units in room and no indication of which one to use or instructions. Too many other issues to list

    5
    « Short trip made simple »

    We arrived at the hotel at midnight and departed at 5:00am. Even thought it was a long day of flying. Once we actually arrived there. Everyone we encountered was professional and courteous There was one issue and it was taken care of in 5 minutes. Now that's CUSTOMER SERVICE!

    5
    « What a great place to stay »

    All i can say is wow what a great place to stay.First and fore most i have to give a shoot out to 3 employees Moe the Night Van Driver The Day Driver They would of taken us any where we wanted to go at any time the van is available 24 hours And a shout out to the Continental breakfasts Hostess She was Great Very Friendly made us feel like we were eating at home. Ok for the Hotel It was real nice new carpet it smelled fresh and clean It had a little wear but you had to look real hard to see it .Linens Were clean Bath room was real clean

    5
    « Good Service »

    Good service will come again had a very nice time and the whirlpool was great and the bed was very comfortable. Love this place and will definitely come back again.. Keep up the good work. The only thing I would change is the process to check in and out, could be a little more up to date with the other hotels. But overall great job and great service.

    2
    « Dirty and Unhelpful »

    I stayed at this hotel twice in the span of a week. The first time there was a large black fly in the room, stains on the carpet, and hair in the bathroom. The thermostat was set to 66 degrees and I was so cold I had to sleep with pillows on top of me as there was no spare blanket and it took several hours to warm the room. The second time the room was a bit cleaner but the customer service was terrible. I was told a copy of my receipt would be emailed to me and I never received it, I emailed and got no response, I called and was told it could be two days to get a copy. I mentioned this was urgent as I need to bill back to my company right away but they did not care. Overall one of the poorer experiences I've had at Best Western.

    4
    « customer »

    This hotel has good services and is clean. I enjoy staying in the hotel even it is during an storm and snowy day. That ease the stress for emergency stay. The particular is about the hotel offer a free shuttle for guess to a nearby restaurant.

  • 5
    « A Real Decent Hotel For The Price. »

    I checked in real late last night, slept late and didn't get to see the breakfast selections this morning but I heard they were good. The room was quite large, comfortable and quiet. Great WIFI also. I must say the hotel staff that I encountered were amazing. They seemed like they genuinely cared about me. The gentleman that checked me in was Antwon, the front desk lady this morning is Raquel. And another woman conducting an interview was quite cordial and asked if I needed anything and Rodney the shuttle bus driver saw me sitting here in the lobby (waiting for my business associates to come down) and inquired if I needed transportation to the airport or anything else. These are real good people that care. I wish all businesses had personnel like them.

    4
    « Great Airport Stop Over »

    Shuttle arrived once called (as per instructions on the hotel website). Check in was a breeze. Room comfortable and well appointed. Included breakfast was superior. Shuttle back to the airport left exactly on time.

    1
    « Very unsatisfied :( »

    I called and made reservations a month in advance for 2 couples. Upon arrival I asked if there were any upgrades available and there was. Yes, we all thought... We quickly went to our upgraded room which had a king size bed in one room and a pull out couch for the other couple in the other room, a kitchen and bathroom. We were in a hurry due to other plans, and didn't really pay attention to the room until we got back. We then realized that there was left over food in the cabinet, bags in another, dirty hand towel, freezer had some kind of liquid frozen in there, frig dirty. I called to ask for towels (only had 2, there's 4 of us) and bedding for pull out (only 1 pillow in closet. I explained that the room was dirty and was told we were going to be moved. Around an hour later we were moved to the same type of room, never receiving the towels we requested so we could all have one. Next morning cable in out... very disappointed...

    5
    « comfortable affordable and great service »

    overall package, for someone who has never been to Philly or PA. This hotel was down the street from friends that I was visiting and it was perfect. There is a 7-11 right outside your door for drinks and snacks. The breakfast for being complimentary was delish. The bed was comfortable and the room was clean. No complaints.

    4
    « park and fly »

    we were completely satisifed with our room was a little hard finding how to get into the parking area and where the hotel entrance was but they did have lots of signs indicating which way the front desk

    5
    « GREAT STAY! »

    Great stay for one night. Amenities were very nice. The hotel is near Harrah's casino which worked out for me. I attended a get together in Downtown Philly; I had no problems getting there and back. Also have family not too far from the hotel. The breakfast bar was a great start to the morning. Room was very comfortable and had no noisy people there. Overall a great place to stay and I would recommend this hotel to anyone.

    5
    « Homecoming »

    The hotel's decor and design may be considered rather uninspired and utilitarian. However, the staff members have, on each of my visits, been attentive, understanding and sensitive . Each staff member gives me the care and respect and attention that my family members do. Merry Christmas!!!!

    4
    « Nice Place to stay »

    This is a nice hotel on Weidener University. It was very quiet during our stay as we were there over the Thanksgiving Holiday. The staff was very helpful and nice, and we had a very quiet and peaceful evening.

    2
    « Quality of service going downhill »

    Have stayed at this hotel with a group every year since it opened. It is showing wear & tear and lack of professional service. This year, one of our rooms was hanging wide open with the lights on when we went to access it. Attitude of front desk staff was that we should still stay in this room. One room was not clean - hair in the sink & in the bed that did not come from us. No luggage carts were available to move our bags. Were told that people had just checked in before us. After checking every floor ourselves for the missing carts we trekked our luggage and supplies from our van to our rooms without a cart. Luggage carts were still not available the next morning when we checked out.

    3
    « Business trip to Widener Best Western »

    Hotel room was clean and comfortable. The amenities and room quality was appropriate to the price point. The staff were exceptional in their friendliness and willingness to be helpful with printing airline boarding passes and recommending local places for meals (as the hotel does not have a restaurant. A decent breakfast was provided as part of the hotel room price. The hotel was quiet and reasonably comfortable. All in all a decent stay for a short business trip. The location was very convenient to Widener University.

  • 4
    « No bath tubs; only showers. »

    This is a clean, convenient property for our purpose of park, sleep and fly from PHL. I was not happy to discover that there are no bath tubs, only showers in all but the Jacuzzi rooms. That is very inconvenient for me, so I probably won't stay there again. Breakfast was average, but the lady who serves it is exceptional!

    5
    « Great stay »

    Service was fantastic, it was efficient and cheerful which was greatly appreciated after a long day of travel. Utilized shuttle option from nearby airport. Room was spotless, smelled extremely clean when I entered the room ( in a good way).

    4
    « great place to stay »

    This hotel is great. I am a frequent visitor to Chester to Visit Widener University and attend alumni events. Hotel has an amazing staff, great rooms and genuinely clean. Great morning breakfast and gym facility. I will definitely be back!!

    1
    « Disappointment... »

    Booked through "get a room" several months ago and moved to another hotel three days before arrival. The new hotel, further away from the location we wanted, charged $12 per night for parking. However, Embassy Suites provided excellent service and accommodations.

    5
    « best western plus philadelphia airport south @widener u. »

    the most notable aspect of the weekend stay at best western was the front desk service. friendly, courteous, very capable of handling the unexpected in an efficient manner. the breakfast area staff assigned to monitor this service were continually vigilant to insure the various stations were stocked and to those in need of assistance. one other area of service requires a note of appreciation. despite mechanical difficulties with the shuttle van, the driver improvised a solution which allowed our scheduled trip to the airport to depart on time.

    5
    « As always, the service was excellent »

    Came for overnight stay for Widener University function. The front desk, breakfast server, and housekeeping personnel professional and go out of their way t assist and please you. Room clean, nice, furnished as expected (with all necessities for traveling business person).

    4
    « Great Service »

    This hotel was very nice for a weekend stay, the rooms were very big and clean. The one thing that I will rave about with this hotel is the staff. The staff was so nice all the way around. The front desk clerks were extremely nice and helpful. The shuttle drives were extremely nice but crazy drivers. The cleaning people were even nice and asked if we needed anything. I was very impress with the service, well done to the staff of this hotel.

    4
    « Best Western Airport South »

    Great little hotel close to airport and close to Widener College Campus. The staff are awesome including Cheryl who greets us each time we arrive to the very nice lady who takes care of breakfasts on the weekend. The other front desk staff are phenomenal as well. We've stayed at this hotel 3 times in the last two months. I would say the biggest downside are the towels. They are clean, but some could use replaced.

    5
    « Great Stay »

    Was here for my 50th College Reunion. The Hotel staff are bright and extremely competant. We could not have asked for a better experience. Our accomdations were perfect and greatly contributed to the success of this event. Well Done!

    3
    « Was skeptical at first due to some of the negative reviews but was pleased with my stay. »

    I stayed for 3 days and was very skeptical at first but I was satisfied with my stay. The only negative things I weren't fond of is the carpets were stained so I just made sure I kept something on my feet and I was awakened a few times early in the morning due to how loud the room doors are which is why I gave a rating of average as opposed to very good. The area appeared to be okay and seemed more like a college town besides a few people hanging outside the 7-eleven that is adjacent to the hotel which will come in handy if you need anything.(The designated smoking area is around the area where I said people were hanging out) I can't rate the shuttle service,breakfast or gym due to not utilizing them.

  • 2
    « Best Western Minus »

    I called for a shuttle upon arrival at the airport, by the time the shuttle arrived I had waited 1 hour and 52 minutes, and yes I called the hotel several times during that period. Never once was I told to take a cab and they would pay since they obviously were having issues. When I went to check in and mentioned my wait it was ignored. I was then given a handicapped room, which I did not request. There were 3 people staying in the room, when I asked housekeeping for sheets for the pullout couch I was given king size sheets for a double bed & no blanket. The sheets that were on the king size bed had no elastic on the corners and came off numerous times throughout the night which was very annoying. The breakfast items were almost empty when I arrived and were not being replaced in a timely manner, never saw any eggs on my first morning. Needless to say this hotel had me upset from the time my plane landed. I will be heading back next year for the same event and will find somewhere else to stay.

    1
    « Not for business »

    As a business traveller, what do you need from an airport hotel ? A shuttle. That was OK. Food within walking distance. Nothing decent - I had pizza from local takeaway in my room. Other travellers had to make do with 7-eleven. Internet ? This was the slowest I had encountered in recent years - less than 0.3mb/s in the evening. Had to do work using phone tethering rather than hotel WiFi. Even computers in lobby could not access Dropbox - as the browser was too old. So could not print out boarding pass. Shower was low on pressure so not a nice experience. Check-in staff in evening were good though. Would not recommend this hotel.

    2
    « Big disappointment in some service »

    Kudos to the girl that was at the check-in desk when we arrived. She was very busy with people coming in early to the hotel to check in and getting the hotel shuttle to the concert venue PPL Center. Our room wasn't ready, but that was no problem, I didn't expect a room early. And to the shuttle driver TO the venue, great job! Now that being said...I chose this BW for a couple reasons. The biggest reason is the location, and that they had a "roundtrip" shuttle for the concert. I called ahead to the hotel prior to the trip to make sure they had a shuttle (if not I was going to purchase a parking pass) and was reassured they did. Shuttle to the venue dropped us off, and said that is where it would probably pick us up, and gave us a card to call when we were ready after the show. After the show we went out to the spot for pick up and called the hotel. A guy answered, when I told him what I needed...dead silence, wouldn't answer me. Another person waiting said he already called and the shuttle was on the way. 20 minutes later...no shuttle. We made several more calls and got the silence treatment each time. Finally one of us got through and the shuttle driver said due to traffic he couldn't get to the venue to walk to 2nd and Flower St. It is 2 AM, no one was at the venue anymore, no traffic, and this guy expected 7 out-of-towners to go walking around looking for streets in a city that we don't know?? TERRIBLE!!!!!!!!!!!!! Ended up paying $50 for a cab. Breakfast...eggs were ice cold, coffee and orange juice were empty, milk was warm, out of pastries, garbage overflowing. Hubby did tell someone. They refilled the coffee and OJ, dumped warm eggs on top of the cold ones...eww. We were told to "leave our plates on the table that they will get them then, because the garbage was full at the moment.

    3
    « Not what I expected »

    The Hotel is located right near Widener University however there is very limited parking and the hotel is located in a not so nice part of town. The staff is very friendly. the building itself needs lots of improvement. Stains everywhere!

    5
    « overall good experience »

    good value--very friendly staff--clean room, including bathroom--good location with free parking, directly next to Widener--good selection at breakfast with friendly staff to help--both check in and check out processes were easy

    4
    « Amazing Customer Service »

    My flight from Philadelphia to LA was rescheduled and booked a hotel room at last minute. Upon arrival, we were greeted by Antwone who was more than accommodating when we arrived around midnight. We were hungry and tired, and he did what he could for us. There was no place open for food near by so he gave us some bagels (we weren't staying for the continental breakfast), and then called us to see if we wanted a wake up call for our 4am shuttle to the airport. Antwone surely made our stay there comforting. He was the best thing about the hotel.

    3
    « Missed flight »

    The room was nice .The only thing was that the doors slammed really loud. The check in staff was great . The check out staff was horrible; I guess they were not morning people. The area didn't have to many places to walk to.

    4
    « Clean, comfortable and value »

    I need to visit Swarthmore College periodically and I decided to stay here for a few nights in June. It is conveniently located off of I-95 and just 10 minutes from Swarthmore along 320. Compared to other hotels in the area, this represents the best value. The rooms are clean, comfortable with microwaves, refrigerators and in room coffee. The lobby also has coffee, tea and free breakfast. There is plenty of parking. I know people have asked me if I feel safe given the Chester location. I have felt just fine. It's well lit and across from Widener.

    2
    « Bad room »

    Room smelled of PEE - all linens on beds smelled of animals - T.V. did not work - no one at hotel knew anything to help us and said no one was there to help - with TV - Not a good location or venue - should have food or in room guide to food to be delivered - only was Pizza? John Bergeson

    3
    « Two visits to the Best Western - one not so good, one good »

    I encountered problems with both the pick up shuttle at the airport and the friendliness of the staff during my first stay. Waited over an hour for pick up and then was treated very poorly when I checked in. However, Chris the Manager was wonderful and gave me a credit towards my return stay the following week. The day desk clerk was very friendly and the shuttle driver went out of his way to take me to the Hertz rental to pick up my car on the 11th. Jerry in the Breakfast room was a friendly, sweet lady who went out of her way to be helpful.

  • 5
    « Excellent Place »

    I really LOVE this place! The staff was WONDERFUL! One of the Best staff I have ever encounter with. I love the rooms and Suites. Everytime I come to visit I will always stay here. They have good free breakfast that I love. The rooms and suites are very clean and spacious. You have free Shuttle that takes you and pick you up from the airport and to other places. Fantastic Place I love the Area nice and quiet all it needs is more stores and place to go to, hopefully that will come soon.

    3
    « Virtually no wifi... »

    Hotel was average in just about every way... Rooms were fine (not particularly updated or outdated), service was fine, free breakfast was nice (eggs, sausage, waffle maker, bagels, yogurt, fruit, pastries, etc). My biggest complaint was that the free wifi was virtually nonexistent. So, if you're looking for a hotel where you can have internet access, this is not the place for you. Also, the neighborhood was "interesting." On the one hand, you're directly across the street from a very nice university--it was a nice place to go for a walk. On the other hand, the surrounding neighborhood on the other side of the hotel was a little less nice... We didn't feel comfortable leaving anything (even a duffel bag of dirty laundry) in the car. So, that may be something to note when booking your reservation.

 

Getting to the hotel ...

All directions
·From: Philadelphia Internationa Leave airport via Exit 12A, keep left at fork and follow signs for Rental Car Return/Hotels/Parking. Continue straight to the ramp for I- 95 (South). Follow ramp, keeping right, and merge onto I-95 South (signs will read I-95 South/Delaware). Stay on I-95 for 6. 6 miles. Take exit 6 (PA-320/Providence Avenue/Edgemont Avenue/PA 352). Turn right at Chestnut Street (follow signs for Central Business District). Chestnut Street becomes East 13th Street Turn right at Providence Avenue (RT. 320), then left on East 16th Street, then left on Upland Street, then left on East 15th Street to the BEST WESTERN PLUS Philadelphia Airport South at Widener University. ·From: P...

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