BEST WESTERN Hotel Heritage Inn,  Chattanooga

4.0/5  - based on 578 guest reviews.
7641 Lee Highway, 37421-1027, Chattanooga, United States - See map
+1 423 899 3311 +1 423 899 4259

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Restaurant
    Restaurant
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 584 traveler reviews
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Whether you're here to visit Rock City, the Tennessee Aquarium, Ruby Falls or all of the above, it's easy for guests staying at our Chattanooga hotel. The Discovery Museum, TN River, Heritage Water Park and Redoubt Soccer Park are all conveniently located close to our Chattanooga hotel. Guests are close to Finley Stadium, Lake Winnepesaukah Amusement Park, Tennessee Valley RR and Hamilton Place Mall. Enjoy The Summit, Camp Jordan and Warner Park. At our Chattanooga hotel, guests adore our low prices and we accept all discounts. We're situated next to Volkswagen, Amazon, Gas-Stamp and Southern Adventist College, and we're a favorite of groups, family reunions and traveling sports teams. A 24-hour restaurant, City Cafe, is on site for your convenience. We understand that vacations don't always happen on a schedule, which is why we offer 24/7 customer service. The Hooch Rowing Community is famous in these parts, and our Chattanooga hotel regularly hosts crew members. If you're here for the Run for the Wall event or Trail of Tears Thunder Creek Harley Davidson, you've found the perfect accommodations for your stay. Many guests stay at our Chattanooga hotel while in town for the Riverbend Festival, an epic nine-day festival, the Nightfall Concert Series, or RiverRocks. Come try out our southern hospitality for yourself. All of our rooms are remodeled with new paint, carpet and furniture along with plasma televisions. The pool and deck area is also remodeled, and our friendly staff is committed to making you feel right at home. Our Chattanooga hotel is also a prime pick for business travelers. Hamilton Place Mall, Volkswagen, Amazon, Blue Cross Blue Shield and AT&T are just a few of the companies that send employees to the region. In between meetings, slip in a little leisure like checking out the Tennessee Valley Rail Road 21st Century Steam Locomotives and Festival. Reserve a remodeled room at BEST WESTERN Heritage Inn for a relaxing trip!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 584 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
231
Verygood
 
187
Medium
 
88
Poor
 
34
Horrible
 
45
Business Business 76
Couples Couples 158
Family Family 231
Friends getaway Friends getaway 43
Solo travel Solo travel 43
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Heritage Inn,Chattanooga
  • 5
    « Friendly and just right...we will be back »

    The staff was really friendly and helpful on both morning and night shifts. The room was comfortable, clean and equipped with everything we needed. There is a city cafe attached to the property that stays open 24 hours a day and that was also handy. If you don't have to stay in downtown Chattanooga, this is your best bet and you will save a ton of money for the same or better. Next trip to Chatt for us will include staying here again.

    5
    « Excellant »

    Happy and will stay there many times more. Will suggest to anyone to stay there if they are in Chattanooga, Tennessee.You guys at Best Western are awesome we love the City Cafe restaurant. My husband and I were very satisfied we give them a 5 star rating.

    3
    « Sleeping required »

    Nice hotel, reasonably proper, small bathroom, very noisy due to a busy location, good parking lot, breakfast is not for free due to an integrated restaurant. This restaurant offers breakfast and lunch, with typical American food. Is not bad. It's pet friendly, so matches our list.

    5
    « Regular stop in Chattanooga. »

    We pass through Chattanooga several time each year, usually visiting relatives. This hotel is our preferred stop -- location is conveniently on interstate, easily accessible, staff very friendly, City Cafe next door.

    5
    « Fall color trip »

    Went on a Mini Vacation to see the fall colors there. Very Beautiful. We are at the Restaurant there on the property, was very impressed with the waitress we had, she was very very informative, helped us decide on what to eat and told us that the portions were Very,Very Big.

    4
    « GREAT saty and economical »

    great hotel close to everything. Fantastic diner on site open 24 hours. Rooms were very clean and comfortable. parking is ell lit and safe. plenty of storage gas stations and food close by.We will definitely stay here again when visiting chattaoonga

    4
    « Over all nite staff was very helpful »

    I would stay here again especially when the remodeling is completely finished however I would love to have had my beds made up before I checked in but under the circumstances I was not upset with staff she was very accommodating

    4
    « very cozy »

    We arrived exhausted in Chattanooga. We were so pleased to have a nice meal at the diner and slept great in the very comfortable king size bed. It was clean and quiet. The staff were very attentive. We travel with our dog. There was plenty of grass to walk him. Overall it was a very pleasant stay and we will definitely stop on our way back home in the spring. Good job!

    5
    « Great Stay »

    Always a great experience at Best Western Hotels. They are clean, neat, and staff is very nice and courteous. We always try to stay at Best Western hotels. The other thins I like are the comfortable beds and the breakfast.

    5
    « A reasonable choice outside of downtown. »

    This hotel has had friendly staff, helpful, and accommodating. The rooms have been up to date- clean, and comfortable. With that said, the biggest plus, has GOT to be City Cafe open 24hrs in the hotel. the have at least 3? locations now. WIDE menu. tabula on a pita with southern slaw, a fried catfish finger, topped with coleslaw on a bunch with 7 layer chocolate cake on top, with a shrimp chimichanga with refried beams on the side....yeah...they got that... a suggestion though. the most noisy rooms are on the restaurant side, facing the busier street that corner. so avoid them if you can...in the 130-150 range, and 230-250 top floor. those can be noisy with a 24hr restaurant next door to you, and the parking for such in front of your wing of rooms... otherwise, visit, enjoy, have fun...this place IS one of the best deals in Chattanooga, with one 9f the top diners in the Southeast right on site

  • 5
    « Wow! What a gem! »

    I was pleasantly surprised when we were treated like royalty when we used our Rewards Points to book this room. This is an older hotel with the doors facing outside, and with my disabilities it was very important that I get a room on the first floor. Jimmy helped me through the reservation process on the web, and then upgraded our room. It couldn't have been better. Our room was on the corner of the hotel closest to the truck stop facing the pool area, right at the top of the handicap ramp. Since the hotel has the old style outside doors, your first impression may not match the quality of the rooms. The hotel advertises that they have just remodeled the rooms and they obviously had. We were greeted with a clean and "warm" place to spend the evening before going on a riverboat cruise the next morning. The bed was as comfortable as 4-5 star hotels. The bath area had plenty of counter space, PLENTY of hot water with good pressure, and the bathtub even had a grab rail. There were plenty of soft towels for us to use and their soaps etc. were good quality. The bulk dispensers on the wall were handy. Our room was right beside a truck stop and the passageway for all of the vehicles going from the front to the back of the hotel. There is a busy highway out front and the hotel is very close to the Interstate. We did not hear any noise from any of that or other guests at any time during our stay. Downtown is only about 15-20 minutes away with several ways to get there if the interstate gets clogged. We appreciated that the entire hotel is non-smoking which contributes to the inviting and clean smelling rooms. Our did NOT have a heavy Fabreeze smell to it, just clean. One of the nicest features is the City Diner (rated separately) that is located on the front side of the hotel next to the check-in desk. Although we've eaten there sever times while passing through, it was the first time we've stayed here. Guests of the hotel receive a 10% discount for everything except beveredges and desserts. This place has an extensive menu and the food has always been excellent each of the several times we've eaten there (it is a favorite of ours when we go through Chatanooga). We throughly enjoyed one of the best pieces of cheesecake and coffee when we first arrived. Except for a minor drainage problem which I feel certain was fixed before the next guest, the jetted tub was WONDERFUL! It was sparkling clean, had plenty of hot water and filled quickly. It also has an abundance of jets to sooth a weary back after hours of driving. Even though it does not have a hand rail it was easy to enter and exit the tub. It is well worth the slight amount extra they charge for the room. The hotel was thoughtful enough to put a second exhaust fan so that both the toilet area and hot tub area have an exhaust. This keeps the room from becoming too humid when the tub is running. The switch is in the toilet/tub room. The two ladies who checked us out the next morning were an absolute delight. We would absolutely recommend this hotel for travelers, especially one of the hot tub rooms for someone what wants a guiet relaxing, even romantic, stay. It was one of the nicest Best Western's we've ever stayed in -- and yes, we highly recommend it.

    3
    « Our Anniversary Trip »

    We drove by this location a few times. It was mapquest directions not the hotels fault. Our room was clean and located on corner downstairs. Had a heartshaped hottub, king bed, full bath, small tv with many cable channels, plenty of clean towels, single coffee maker, and more. There is a cafe inside this location which is one of the reasons we booked this hotel. I have stayed at many Best Westerns through the years and couple of the reasons is because they allows dogs (we did not have our with us this time) and they serve free breakfast. At this location they did not give free breakfast because of the cafe. You only got a 10% discount on some of the food. No drinks, no desserts, only meals. 2 coffees and 2 slices of cake cost us $20. Not worth it would rather have free breakfast for that price. We paid about $90 a night which is not bad. Only problem we had was on our last day at the hotel, a bus full of jerks parked right outside our room woke us up at 6:00am. I was not a happy person. Although I do not feel it is the hotels responsibility to keep their adult guest under control, I was rather upset when the lady at the front desk says the people are going on a trip and their excited, but no consideration was given to my husband and myself who are paying customers. Don't know if I would stay at this location again. Although the hot tub worked great, the price was kind of expensive for what they offered. Cafe is a joke, got better food and prices at the Speedway right behind the hotel, not the best location or people hanging around it. If we had known this information before I have booked the room, I think we might have picked another place.

    5
    « 45th Anniversary vacation »

    Great service; very nice rooms: very comfortable king size bed in our room; courteous and helpful staff. The southern charm is very evident everywhere. The City Cafe and Diner, which is attached to the hotel, has really good food with exceptionally large servings at very reasonable prices. They also offer a 10% discount to anyone staying in the hotel. What more can a traveler ask?

    3
    « Very disappointed »

    We stayed the night on our way back from Florida. Booked while on the road. I believe you get what you pay for. With that said room is very basic, clean but not fancy. Terribly loud since very close to the road. The rate I was charged the next day was not what I was quoted on the fun using the tripadvisor pricing that the hotel said they would match. Evening service was fine but next morning service by front desk manager was terrible. She told me there was no one to complain to. So I will not book here again.

    4
    « Easy location »

    Right off the highway 75 south. You can take the back roads to the mall. Plenty of things to do nearby. Very clean, beds are very comfy, internet is good, and staff is very helpful and friendly. City cafe is on the premises and has delicious cakes. Trust me it was worth the money per slice! One slice fed 4 people! So good! The wings are delicious too! We went to the dam and road up to lookout man, ruby falls, and rock city! A beautiful drive!

    3
    « leaisure »

    This hotel is very clean,small, decor somewhat updated, small bathroom, parking can be full at peak times. Friendly staff. Dinner attached is great food with very large portion, but can split with no charge, deserts to die for EXCELLENT. but moderaete price for what you get. friendly staff there. If you want to catch a little breakfast go to McDonalds. Would stay there again, weekends are very busy.

    4
    « Great budget option! »

    It's not a fancy-schmancy spot with hot tubs and mints on the pillow or anything, but it's clean, and comfortable, and a great bargain. Comparatively inexpensive but still neat and clean with very friendly, professional staff. The 24 hour diner seems to be very popular (and has great gyros!) and the location is quiet and comfortable and easy to find off the highway. I was extremely satisfied. I've stayed in super-sketchy hotels for the same price, so it was wonderful to find an upstanding little bargain that was perfect for my needs while working in Chattanooga.

    1
    « GROSS »

    I honestly don't know how so many people gave this place good reviews. Maybe they stayed in a room around back. We stayed in room 250 which someone else reviewed yesterday. He generously gave it 2 stars. I booked as non refundable so I guess you get a good price for the worst room and they get your money, too bad for you. There were no other rooms. The room is on 2nd floor right next to the 24 hour diner. Car doors were slamming all night and people were screaming. There was also a lot of road noise. There were a number of rooms together on the second level occupied by traveling workmen who were hanging outside drinking and commenting to passersby making us feel unsafe. There was no one at the desk to complain to either, just a sign-will be right back. The actual room needs an overhaul as it looks like the baseboards haven't been dusted for a long, long time. I'm am uncertain if the sheets were clean because they were not crisp and did not smell fresh. I slept in my clothes to avoid touching them. The bathroom door looked like it had been broken in and instructions are written on the back of the door advising how to close the latch as it no longer lines up with the strike. We slept a few hours and ran out of there in the morning like the place was on fire. I am surprised this is affiliated with Best Western (as the door sticker states) as it is not up to any decent hotel standard. BW should send someone out to check on how their franchisee is sullying their good name by running such rundown place. This is place is rough and I cannot say how sorry I was to book in advance. It was an eleventh hour change of plans and somehow only great reviews popped up on my phone when I was looking for a place to crash. If you are looking for an overnight stop, try one exit south of this place. There are many hotels at that exit that look so much better.

    2
    « Disappointed »

    So disappointed in our stay. We stayed in room 250 and it was a disaster to say the least. Biggest complain is noise. So loud! The ceiling looks like it leaked and the bathroom door watched notched around toilet.

    1
    « Worst experience ever! »

    We reserved a room through Travelocity on our way through Chattanooga on a family vacation. When we arrived, we waited 15 minutes at the front desk for anyone to show up to help us. There was no one at the front desk. After we checked in, we went to our room which was facing the main road. We had to weave through people and clouds of smoke as there were tons of people on the balcony above us and all around our rooms just hanging out, drinking and smoking. It did not feel safe at all. We tried to make the best of it and set up to try to deal with all of the noise that we could hear while in our room but then our room started smelling heavily of smoke. We have a special needs toddler with lung issues so this was our last straw. My husband went to the front desk to see what could be done. The employee said that the hotel was full and there were no more rooms. He said that he had already asked them not to smoke in the rooms and there wasn't anything he could do. We checked out and handed in our keys. He told us that we had to receive a refund through Travelocity since that is how we booked. Travelocity contacted the hotel manager who lied to them and said that we just left without checking out. They refused to process our refund. Travelocity finally refunded us after many conversations and then I checked my bank account and the Best Western charged us also even though we already paid through Travelocity. I am still working to try to get the other refund directly from Best Western. Do not stay here! This is the absolute worst experience I have ever had in my many years of traveling.

  • 1
    « Use Caution When Booking Pet Room »

    We booked a pet-friendly room via Expedia (Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly) - Web Special). We checked into the hotel and were amazed by the room ? clean, smelled wonderful. Unfortunately after we unloaded our car and left the hotel we received a phone call from the clerk at the front desk informing us that we would have to change rooms because we did not inform them at check-in that we had a pet with us. We were frustrated, but turned around, retrieved (most) of our items from the original room, and changed rooms. After we left the hotel for the 2nd time, we realized we had left something in the original room and called the front desk and requested they retrieve the item, and was told ?no problem?. When we returned to the hotel hours later we checked to see if our item had been placed in our room (as requested) or if it was at the front desk (it was not). When we spoke with the evening clerk, we were informed that all of the issues we were having with the hotel were our fault and that we were lucky the hotel was able to accommodate us and our pet since they didn't have us down for a pet room (even though we requested a pet room). We asked for the contact information for a manager and were told that we would have to find them in the hotel the next morning. When we checked out, we were given the same response from the Front Desk Manager ? basically the hotel refused to take responsibility for anything that went wrong during our hotel stay and blamed everything on Expedia and us for not informing them about our dog during the check-in process. Other than the original clerk from check-in, the rest of the hotel staff was rude and escalated the situation for their dissatisfied guests with every encounter. The second room was a major decline after seeing the original room ? stained furniture, trash on the floor, leaky faucet in the bathroom, no soap in the bathroom, etc. Hotel was loud (next to a truck stop, trains in the distance all night). Overall, next time I will pay less than I did for this room and stay at another pet friendly hotel in the area.

    5
    « Awesome room and cafe for reasonable price!!! »

    Boy, was this room a "breath of fresh air" after some that we stayed in over a week's time. Great price when booked through Trip Advisor. Very pleasant and helpful desk clerk. Clean, fresh smelling, cozy room with comfortable mattress, everything we needed and a shower head to die for!!! Even the pillows were great! Will definitely stay here, again, and the meal at the restaurant the night before was excellent!!!!!!

    5
    « Love this Motel. »

    We love staying here. Great staff great rooms and BEST onsite restaurant! We have stayed here for the last 3 years in the fall. Love the Chattanooga area, Aquarium, boat rides, Lookout Mountain, Ruby Falls. Lots to do in the area.

    5
    « Nice Rooms and great location. »

    Very nice hotel and the management and employees make you feel they appreciate your business. Rooms were nice and really appreciate the pet friendly status. Restaurant on site open 24 hours had a huge selection and the food was good with a large quantity. Would definitely recommend this hotel.

    5
    « Last minute find »

    We actually loved this hotel. We found this at the last minute at an awesome price. We didn't think for the price it would be too great but we were wrong. It wasn't loud it was clean, smelled amazing and the diner was awesome!

    5
    « Great value and location »

    The hotel is located near Ruby Falls and Historic downtown Chattanooga. Attached to the hotel is a 24 hour diner with great food. Plenty of parking and security. All the staff that we encountered was friendly and courteous.

    5
    « Great Location and Value »

    Close to area attractions (Ruby Falls, Lookout Mountain and Historic Chattanooga) and easy access to major roads. There is a restaurant attached to the hotel that is open 24 hours. Great food and price. Will definitely stay at this hotel in the future.

    5
    « Staff »

    This was not the first time I have stayed here and went back because the previous time I was given an upgrade for my room. This time I was given extra points for staying there. The hotel isn't very fancy but the rooms were clean and had been updated. The idea that the staff understands that the little things are what make the difference in the experience I appreciated that. The restaurant at the hotel was pretty good.

    5
    « Very nice would definitely stay here again. »

    Very nice hotel. Not far from downtown Chattanooga, Staff were excellent. Made you they appreciated your business. Restaurant food was good. Great location. The rooms were very nice and appreciate the pet friendly availability. Good value for the money. Very convenient to the interstates with plenty of shopping nearby. Somewhat noisy area but, most hotels close to the interstate usually are. I can highly recommend this hotel.

    4
    « Good location »

    Spent the night during a trip from TX to NC. Easy to locate just off of the Intestate. The onsite 24 hr diner had great food with a huge selection. The diner is not operated by BW. The downside is that there is no coffee in lobby for the late night or early morning non-sleepers.

  • 5
    « Superior hotel. Great Value! »

    We stayed four nights. It is an older type motel with outside room access rather than interior corridors but the condition and cleanliness of the place is marvelous and the rates are great! I would take this motel over many of the other places around. Room is comfortable, clean, and the area feels safe. There is a 24/7 hour Metro Cafe on the property that serves big portions of good food with a wide breath of selections. The cakes and pies are a point of interest and everyone should try one. We had a king size room with coffee maker, microwave, refrigerator, a desk, cosy chair with foot rest piece. Plenty of outlets. Bathtub had shampoo, conditioner, and body soap dispensers which take a lot of pushing to get out the copious quantities I like to use. The outside pool was open (first week of October but it was 86° outside) and was crystal clear. There is a conference room for many 15 - 20? I just stuck my head in so you will probably need to call for exact number. If you stay on the first floor you can pull your car up directly to your door and unload without a cart. A superamerica gas station is directly next door but not handicap accessible unless you drive since there is little gentle grass hill between the properties. The superamerica is a truck stop location with places lots of places to park a large rig in the back of the gas station. There is only one easy entrance to the motel. The cafe and main lobby entrance are almost at the light and difficult to maneuver around. Cross posted on hotels.com.

    5
    « One night stay »

    We stayed here as we were headed home to Alabama. This hotel was very clean. And the front desk clerk was very polite. Beds were also comfortable and it is convenient to gas stations and fast food places.

    5
    « A two night stay »

    Overall very happy. Property was easy to find and get too. Had a good café and gas station a cross the street and behind the hotel. Clean and had a very big room. We were in a room with 3 double beds which was the first time I have seen that. It made the sleep arrangements easy to deal with. I will stay there again on my next trip to Tn

    4
    « Good for the price »

    I was surprisingly pleased with this room after reading the reviews before booking. The staff was friendly, the rooms were cleaning. Furniture is aged, but good for the value. The bed was super comfortable, the bathrooms are remodeled with great water pressure, and the shampoo, conditioner, shower gel are in self serve pump canisters in the shower. There was quite a bit of street noise, but the ac helps drown that out at night. Overall nice for the price, enjoyed our stay.

    3
    « You get what you pay for, not bad for the price. »

    Don't expect much, you get what you pay for. 10 minutes from the center of Chattanooga, so we couldn't complain. Couldn't hear anything from rooms near us, slept comfortably, decent free breakfast in the morning!

    5
    « Great stay at a good price »

    This was a great Best Western in the part of town we needed to stay. Would certainly return to this location. Staff very friendly and accommodating. Rooms clean and well appointed. Poolside was specially nice and quite.

    5
    « Kentucky & Tennessee Road trip 2016 »

    Planned a road trip through Kentucky and Tennessee it was amazing. From the Louisville Slugger Museum to the Lookout Mt. (which is actually in Georgia) we had a great time. Stayed at a few Best Western Hotels and they were amazing as well. Had a blast with my family. The BW Heritage Inn in Chattanooga was Awesome!!! Great service. Staff was great. Room was clean, bright, plenty of towels. Restaurant on-site was an added treat.

    1
    « Dogs ONLY! »

    Our family has stayed at this hotel many times as the rooms have always been clean (although they did always give us headaches due to the overuse of "air fresheners"). It is attached to a nice restaurant that serves large portions at a decent price (the local police are frequent customers). However, the last time we attempted (after a 13 hour drive) we were informed that the owner has decided to not allow cats, despite the statement still on the hotels home page that "pets are always welcome". I suddenly had to find new accommodations... not a pleasant experience late at night with a small child and a pet in the car.

    4
    « Unfortunately only passing through »

    Stopped overnight on the way to the Smokies. Would love to have explored Chattanooga further. Spacious room and comfortable. Luckily we had a room that was poolside and not the noisier roadside. City Diner that is attached does great food but be warned, they are massive portions!

    3
    « adequate »

    The room is adequate and had all we needed. It was clean and comfortable. I think the biggest issue aside from having outdoor rooms was the thin walls and noise from the highway. Parking problems late at night. Pet friendly for those who are bringing pets. No other issues and would stay again because of the price..

  • 5
    « Easy to Book, Comfy to Stay »

    I booked 2 rooms at this hotel at the very last minute - about 5 hours before I needed them. I was able to book on my phone, through Priceline. I called the front desk to ensure they had all that they needed and they were friendly and efficient. They even helped to arrange so the other car group could check in before the cardholder got there.The rooms were clean, the beds comfy, the staff friendly and efficient.

    5
    « I'll go again »

    Very comfortable, nice place to say, room nice to stay in, resturant was awesome. White water was fun, guide was great, family loved it. Tn is very beautiful. I will definitely be coming back here to staty

    5
    « Always pleased with this hotel. »

    This hotel is a pleasant surprise. Rooms are updated well. Staff is always helpful and friendly. Although there is no complimentary breakfast, the adjoining café offers a discount and the food is excellent.

    5
    « Wonderful Best Western stay »

    very good, five star rating. Rooms were nice and beds pretty and very comfortable. Easy access. Loved the diner in Best Western. Food delicous, great atmosphere. Would definetly return to Best Western.

    5
    « Fabulous »

    While on our way to Ohio from Florida for a wedding, we cam across this lovely hotel as our half way place to rest. The front desk person Jimmy was absolutely fabulous. He took care of every need that we had. Room was very clean and the pool was refreshing. A great plus was the diner attached to the hotel which had wonderful food. Would stay here again! All of the staff was wonderful and accommodating. My kids didn't want to leave...said they wanted to live there because it was so nice!

    1
    « Negative Consequences for planning ahead »

    My husband is currently deployed in the Air Force. My 3 children and I had the opportunity to meet up with family on the weekend of Aug. 26th and 27th. My sister in law made arrangements for our family to stay in 3 rooms that would be very close together if not adjoining. She made the reservations 6 weeks in advance and was assured there would be detailed notes with the reservation about how important it was to keep our rooms close together so our family that is separated defending our country would be united with our extended family. When my sister in law arrived to check in she was treated with total disrespect and our rooms were as far apart as you could possibly get. She was completely brushed off and the fact that the notes were in the system meant absolutely nothing. There was a softball tournament going on and other guests arrived at 2pm to check in instead of the normal 4pm check in time. I'm not sure if these guests had reservations or not, but we DID have reservations that were very specific. If the softball guests had reservations and their room was not ready they should have been told the check in time is 4pm and that they would do their best to get their room ready, but that they would have to wait. Our reservation held with credit card info should have been more than enough to hold our rooms for a few hours. It was 6pm when my sister in law was trying to get checked in. We were getting together to celebrate my son's 13th birthday to make it super special since he wouldn't have his dad there for this milestone birthday as well as to celebrate a very important award being received by my brother in law who is a veteran (also married to a veteran) both have been deployed several times. Being a military family we have learned to find the silver linning, but this was a case where we planned ahead and were very specific in our request, we provided credit card info to hold our spot, and not only did this establishment go back on their word to reserve the specified rooms they were incredibly rude and unwilling to even attempt to rectify the mistake that was made. It's very disheartening to be treated in such a way when we did everything we needed to and were treated as if the error was ours. I will NEVER stay here again and I can NOT recommend this to any friends of which many travel often. I would tell anyone looking for hotel accommodations in the Chattanooga to keep looking. This is not the type of business I would support.

    1
    « the rooms stink »

    We ask for a king or queen size bed, they gave us 2 beds, the rooms stunk (like smoke- even though it was a non smoking) and because I am allergic to tobacco we asked for the right room, one bed and no smoke smell, the lady was very nice and moved us to a different room, which smelled like smoke but not as bad. Also the it s in a very busy location, didnt care for the noise, the pool is in the parking lot...

    2
    « Too busy to care... »

    On 7/11/16 I set up hotel accommodations for three rooms to be near one another on 8/26/16. I spoke with a helpful employee over the phone who assisted me in reserving the rooms that we connected and next door to one another. While checking in, I was notified that he "couldn't quite get our rooms together" as it was a busy weekend. I explained that I reserved the rooms six weeks ago to be near one another, although did not have to be side-by-side. He said he got the rooms as close to one another as he could. It turns out that it wasn't even possible for him to get the rooms further apart. Two of our rooms were on one extreme side from the third room. He stated that another quest decided to lengthen their stay by a few days so he changed our room. He stated that they did not have to call me to inform me of this change nor did they have to offer me another room type that would be closure to the other rooms. I inquired if there were any other rooms I could be relocated to. He stated that the morning manager Stacey is the person who moved our previous reservation. I advised that even though I reserved a triple room I was willing to take a different room in order to be by the other guest. He stated that he was too busy to look at the four open rooms to see if he could relocate me closer. He stated that there was a softball tournament that weekend and other guests showed up early and checked in at 2 rather than 4. He stated that at 4 PM he had to check in over 40 rooms by himself. He stated that even though this was 6 PM and no-one was in line to check-in, he was too busy to check to see if I could move into 1 of the 4 remaining open rooms. He further that that he could not accommodate me or my guests, or compensate us over the issue. He stated that he was willing to "release you from your obligation to seek a room somewhere else." He did not offer to release the other two rooms as well. He talked extensively about how good food at the dinner, although failed to give us general check-in information such as the password for the Internet or pool times. This person raised his voice at me when I asked again to please move me to any of the four rooms that were open, as my guests included military veterans and families of currently deployed service members who preferred to room close to one another. Again, he refused to even check his computer - even though no-one else was in the room. He stated to me, "people are checked into their rooms. I cannot throw them out just because you want to be moved" I responded by stating, "Sir, I am asking about the four rooms you said that you had open. May I change my room to one of them" to which he responded by saying "no". Another customer walked up to the counter. This employee told the other customer that I was done and then the employee proceeded to help him instead of checking the computer for me. Several times during our verbal exchange, this employee blamed the manager and stated that he was "just too busy". This employee focused on his workload and trying to endorse the restaurant, although failed to meet the needs of the customer including giving us the wifi password information. The other military families were very upset over our room placements being so far apart. On Saturday night, the children were in the pool during the open pool times. This same employee came over and yelled at the children that they had to be out in twenty minutes. There were numerous adults present, who he could have calmly talked to. After he left the children asked us what they did wrong to be yell at. Besides this one person, everything else about our stay was enjoyable. Watching the softball players sit around with open containers of liquor and beer while smoking and playing cards, it's a wonder as to why the children were yelled at while the softball players' behavior went unmarked upon. To this day I have a very sour taste in my mouth when I think of this interaction. I didn't expect anyone to be kicked out of a room they were currently in, although I did expect a hotel to honor the reservation to the best of their ability. That employee stated that because other guests checked in at 2 PM, our room changed several times until it ended up at the other side of the hotel. It seems that we should have been given an opportunity to change room types as we expressed several times that our location was more important than our room type. As much as I enjoy Best Western as a chain, I would not stay at this hotel again nor would I recommend it to anyone. The purpose of our stay was to provide support to currently deployed families and veterans, this hotel could have been a great aspect in that support.

    4
    « Older building that is well maintained and clean, bonus great Cafe! »

    The location is right off the interstate and easy to find. They have a big parking lot and a lot of rooms. The building is two story, no elevator. You can tell the building is older but it has been upgraded and maintained well. The room was big, had comfortable beds and pillows and was very clean. The room had all the usual amenities such as microwave, refrigerator, hair dryer and so forth. Check in and check out were quick and efficient. Staff were friendly. They do not offer any type of breakfast as part of the hotel stay but there is a great cafe on site. We ate there twice, they have a great menu and prices were reasonable plus they are open 24 hours a day. The pool is small and is right along the parking area. There is nice landscaping around the building. I would certainly stay here again and plan to eat here whenever I am anywhere near this area!

    5
    « Very Accommodating »

    Great experience we had miscommunication with the pets but they handled it in great way and made our stay very good. The employees where very nice and polite. We will be staying here again in our future travels.

  • 5
    « Great place to stay with pets »

    Really enjoyed staying here. They are great for pets, the rooms have doors to outside, so we can take our animals out without disturbing anyone or worry about running into people. Rooms are nice and clean, and the on site restaurant has the most amazing desserts! It was reasonably priced, and I would definitely stop back again!

    3
    « Clean with comfortable beds »

    When you are traveling and just need a clean place to stay this hotel will fill the bill. Most of the time when traveling one doesn't want luxury, luxury. I simply want a very clean and comfortable room where I can sleep without worrying about beg bugs and having to slip my shoes on every time I walk on the floor. This is one of those places. The free breakfast was ok and gets you off to a good start.

    5
    « Best Cafe Ever! »

    Sure the Best Western Inn in Chattanooga, TN has comfortable beds with all of the usually amenities, but the Cafe really took the CAKE!! They had a huge selection of food, and killer desserts. We're going back soon!!

    4
    « very good rooms »

    The very good rating comes from that fact that the beds were to soft and bouncy. I prefer a more firm mattress. I have a back problem ,so that would be a plus for me. Overall the rooms are very nice and clean.

    1
    « Dirty »

    Awful one night stay. After a long driving day follows by another long driving day, we decided to stop at Best Western Heritage Inn in Chattanooga. We left disappointed. Bed sheets were dirty and obviously not changed from previous guests. The housekeeper just made the bed and thought was enough to welcome new guests. I have reasons to believe the same happened with the towels, they weren't looking fresh in any way, and had dark and yellow spots on them. As a couple, we were given a room with two full size bed. Our experience was a bad one.

    2
    « Good value hotel, but staff had trouble with reservations »

    This hotel is decent and most rooms are like a motel as rooms are accessed from the outside. So you might call a motel. Prices were very reasonable, and hotel was clean enough. It has standard sized rooms and beds were a little soft and on the small side. Pools was nice but not large. I was on a softball tournament and so we always need a lot of ice, especially in hot southern heat, but the Ice machine was broken. My biggest problem was that I booked the reservation directly with the hotel. I even received a reservation number. When I got there, they didn't have my reservation. Fortunately they had a couple rooms left, but they charged me a rate $20 a night higher than when I pre-booked the hotel. I gave them the reservation number, and they still didn't honor my original rate. Staff kept saying, to get that rate you had to reserve in advance. She acted like I was lying to her and treated me not the best lets say. Note the person checking in before me had a lot of trouble with their reservation. I think they have some system issues. Also I was aware of the $50 stay two time promotional deal when I first called. I even asked the desk when making the reservation to enter the offer. They didn't inform me nor tell me that I had to register first with Best Western rewards to get the offer. So even though I stayed again at another Best Western, I wasn't able to get this $50 offer. Little disappointed by the hotels lack of knowledge on the promotion. Restaurant attached to the hotel was good and had the largest selection of pies I've ever seen.

    4
    « Our 5th Visit »

    This is our halfway point when traveling to Florida with our two dogs. The hotel is clean and beds are decent. Room and pet fees are low compared to others in the area. A/C makes a low white noise that allows for a decent night's sleep. There is a reasonable priced diner attached to the hotel. We just completed our fifth stay over three years and plan on returning the next time we travel to Florida in December. I always travel with my own pillow and accidentally left it behind on this visit and they were kind enough to call me about it.

    4
    « Great travel hotel »

    We were just passing through Chattanooga and staying here was very convenient. Easy access from the Interstate, yet the rooms were very quiet. Although, we didn't eat there, having a 24 hour restaurant on premises is handy.

    4
    « Stayed two nights as going to aquarium »

    The hotel was nice. I stayed with my son. Clean, quiet and exactly met our few needs. It was very reasonably priced. They even moved a non refundable date for me. I would stay there again if in Chattanooga.

    4
    « Great hotel »

    Great hotel. About 15 min from Tennessee aquarium and other museums. Friendly staff. Would have been a 5 rating but we had a room that was connected to another room that we were not using and they were smoking in it and it came through the door into our room and stunk up our room! It's supposed to be a non smoking hotel. Nice room though, clean. Pool was a decent size, not huge but it was decent. Love the café on site. Awesome food!

  • 4
    « Fantastic! »

    I always stay at Best Western! Upon arriving later than expected, Jimmy at the front desk was very nice and accommodating. The room was beautiful and the pool was amazing. Attached to an amazing diner as well! The beds were very soft and the shower was nice and hot.

    3
    « Good nights rest »

    Stayed here passing through on the way to Kansas. Contrary to the negative reviews, this is not a bad hotel. The room was clean, the carpet was either new or recently had a very good deep cleaning and the bathroom/sink area was totally updated. The bed was quite comfortable too. Our room was in front of the pool and it was a clean and attractive area. Yes, it's an old building and not fancy but good enough for our one night stay. Hotel was full of couples and families, saw maybe two trucks. I would stay here again. There is no free breakfast but there is a diner connected to the hotel and that's pretty convenient if you choose to eat there.

    5
    « Passing through »

    Chattanooga and this hotel is always on my list of rest stops when traveling from Florida to Ohio/Michigan. Hotel room had no issues or complaints which is strange because most rooms under $100 a night there's usually something! I will continue to stay here on any future trips!

    3
    « Chattanooga Search »

    Differs than most BW's, having no free breakfast. A slight meal discount at the attached diner. Food was great and the desserts (cakes) were awesome. Food was good, but somewhat pricey for lunches/dinner.

    3
    « Growing pains »

    Kind staff and very friendly. This motel must have recently been converted from an ABC motel. The owners are diligently attempting to upgrade to BW standards and I commend them for taking on this monumental task. Much work needs to be done. My room's bathroom was very small, yet modernly updated to its potential. AC is not appropriately secured to the wall, hence, I could see and hear all the noise of guests and/or staff outside my room. Thankfully I did not have to endure their second hand smoke as I was upwind. Great if you have children as they run up and down into the late hours of the evening having "fun". Late arriving guests, while you are sleeping. signal their arrival with their car anti-theft, And unfortunately, directly outside my door. I did request a quiet room, and if this was the quietest room they have, I could not stay there again. Breakfast is not free, but a merely 10% off. That, to me, is an insult. Would rather have no discount rather than to be offended. As I Diamond member I received no free gift nor a room upgrade. Bed was oh so very soft, too bad for the noise. I don't believe there is any type of sound proofing whatsoever. No bugs, except a spider, no big deal, for me anyway.

    3
    « Just passing through »

    I would normally give this type of hotel 4 stars. The room was clean upon arrival. A/C worked well however the unit had a small leak. After my daughter used the shower she was standing by the tv towel drying her hair when the shower curtain rod fell! It could not be fixed as the whole bracket thing fell out from the tile. We told the hotel upon checkout but was still charged full price. My husband and I, both were unable to take a shower due to that. Thankfully we were just making the drive home to Texas the next day. This is the reason I only rated it 3 stars.

    5
    « One night stay great »

    My husband was traveling back home from Michigan, and we took a chance on this hotel because it was Best Western. He loved it! He didn't want to leave the next morning, but he wanted to get home to me! SO, we will surely put this hotel on our list of places to stay when we go back up north to Michigan.

    1
    « This place is horrible »

    sketchy people, sketchy location. Semi-trucks parked overnight in the lot with loud generators going. I don't think I've been more miserable in a hotel before. If I weren't so tired from all day driving, I'd check out early. Do yourself a favor and book elsewhere. The next exit south on I-75 seemed nicer with newer hotel choices. I wish we'd gone there.

    2
    « Stay away from here »

    They had ants and would not move us to another room. We had to find another hotel in the middle of the night. The front desk was no help at all and acted like they did not care. I have stayed at other Best Westerns but this one was the worst. They also have limited parking so you better not go out because you will not have a place to park.

    5
    « Passing through, terrific stay »

    WOW!!!! What a pleasant surprise! The hotel was great, room was clean, quiet, and comfortable, everything worked, and we slept very well. Pool was clean and open!!! The front desk staff were WONDERFUL!!!! The restaurant was just AWESOME!!! Will definitely stay here again when we're in the area!!!! P.S. My only additional input would be to move the "smoker's tubes" and allowable smoking areas farther away from the rooms.

  • 5
    « Dog Friendly »

    If you are traveling with Fido, this is he place to stay. Nice clean rooms, great staff and restaurant on site. Great swimming pool. Two story, no elevator. Lots of area to walk your dog. Great location. 15 minutes to downtown, 25 minutes to Lookout Mtn. You won't be disappointed and the price can't be beat!

    5
    « Room was great and restaurnt was AMAZING »

    Passing through for one night - room was very good. The desk clerk recommended the restaurant, which is open 24 hours. It is amazing. Food was wonderful, hubby said coffee was excellent. Wish it was closer to our home.

    5
    « Best counter employee!! »

    I called to see if they were pet friendly and reserve a room if so. The wonderful young lady who answered was awesome!! yes they are pet friendly and when we arrived she knew who I was and called me by name. The room was clean and comfortable. I was concerned about the room being on the traffic side but once we entered the room you could not hear anything from outside.

    4
    « Chattanooga Stop! »

    Great place to rest after a long ride in the car. The City Diner, which is connected to the Best Western has anything and everything you could imagine on their menu. The desserts are unbelievable! Great value for the money and right off the 75 interstate going north towards Knoxville.

    5
    « "Great Stay" »

    Hotel is newly renovated. The rooms were decorated nicely, spacious and spotless clean. Beds were soft and comfy. Bathroom was very nice and also spotless. Pool was clear and inviting, they even had a handicap hoist for getting in and out. New patio furnishings were also very clean. This hotel also offers rooms [ a triple] that I have not seen in many other hotels for a very reasonable rate. The staff was friendly, helpful and accommodating. The attached 24/7 restaurant had good food at decent prices that were plentiful [most meals could be shared by 2 and beware the kids meals are huge so you could probably split them between 2 or 3 kids depending on age and appetite] and you get a 10% discount with your stay. Hotel is away from city congestion but close enough to get to all the sights you want to see. Despite what some reviews may say, the area was clean and safe, we were there with my elderly mom and three young kids and never once felt unsafe. There was no noise during that nights that was anything but normal hotel noise but it does get noisy early in the a.m. as trucks and travelers get going. I would definitely return to this hotel and recommend it to anyone visiting the area.

    1
    « Think twice »

    Stayed here one night. Front desk personnel were friendly and welcoming. Room was sub-par. Stains on bed skirt and carpet was dirty. Not sure if there is a hospital nearby or fire station but listened to enough sirens all night thinking I was back in the loop of Chicago. Restaurant food is edible but look elsewhere. Lots of construction workers staying overnight drinking beer on the balcony. Cancelled my Best Western rewards membership based on this. Think twice if your bringing a family.

    4
    « Comfortable »

    This Best Western seemed more of a truck stop/construction stopover type of hotel. 24 Hour Diner was very good. Very busy parking lot. Staff was very nice. Room was clean. Bed was comfortable. All Rooms are non-smoking so there were many people smoking on the outside balcony.

    5
    « Great Staff, clean Rooms and a great food »

    The staff was very friendly, the room were very clean and they have a restaurant attached to the hotel that is open 24/7 and the food is awesome and the cakes and pies are out of this world! The hotel in in a very good location, easy access from interstate. We were there for a Softball tournament at the Summit and the hotel is 4.5 miles from the park. I would highly recommend this Hotel.

    2
    « Great Staff, Ill Maintained Room »

    Very convenient to interstate and out of the congested traffic areas of Chattanooga. Staff was very pleasant and helpful. However, my overriding impression of the room was that it was dirty and ill-maintained. The property tended to be noisy and someone knocked on our door twice in the early morning hours (12:30 and 1:30 AM) I do not recommend.

    3
    « Traveling »

    Traveling through Chattanooga on way back from Washington D.C. The staff at this hotel were helpful and courteous. The room was clean and had amenities that were on web site. The only disappointment was that this hotel does not participate in the continental breakfast like most of the Best Westerns I have stayed at previously.

  • 3
    « Turned out okay »

    I sure thought I had read the website thoroughly but I sure didn't see anywhere that this was a MOTEL not a hotel. I must admit driving in I wanted to turn around and run. Girl in the room beside us had wheeled her desk chair out the door and was sitting there on her cell phone. Loud music and loud people but thank god for an app on my iPad to drown out the noise. The room wasn't bad and it was clean so for the price it was decent. Surroundings leave a lot to be desired when you see a police car permanently parked in the drive up check in ??

    4
    « Nice, clean place »

    The lady at the front desk was very accommodating to us considering we did not have reservations. She was quick to find us a nice room and was very friendly.The room was clean and in good shape. The hotel staff seems a little noisy in the morning while we were trying to sleep though. The housekeepers basically stood outside the room watching us carry stuff out so they could begin cleaning the room though. Overall, I was pleased with the stay.

    3
    « 4 night stay »

    I only saw a staff member at check in and check out. Although rooms were clean and well maintained the hotel parking lot and surrounding area were not the safest. Little was done to prevent loitering from non residents.

    4
    « Best Western »

    Great location. Hotel has been newly renovated and had a lovely shower,Rooms were clean and comfortable. Beds could have been a bit more comfortable..Pool was very nice and welcoming after long day on the road... Great restaurant on property City Cafe open 24 hrs.. menu extensive and amazing Baked goods.

    4
    « Great for a one night stay »

    We were rolling through Chattanooga for the Day Out with Thomas event, before heading to the Smoky Mountains. We love the City Cafe DIner and wanted to make sure we ate there. We remembered there was a hotel attached, so we decided to book it. The price was ok and the room was very clean. The beds were comfortable. You do not get a continental breakfast, but they do give a discount for breakfast in the diner. We enjoyed our stay here. Make sure and request a room on the quiet side of the hotel away from the highway. We couldn't hear any street noise on that side. The check in process was easy and the front desk staff was super friendly and answered all my questions. Somethings that might deter you...Parking is very tight, the rooms have external entry

    3
    « Somewhat dissappointed »

    This is an older hotel that has been repainted and is in decent shape. Rooms were clean and comfortable. There is plenty of parking for oversize vehicles. It is in a quiet area right off the highway and not too far from shopping and dining. There is no complimentary breakfast, but you do get a discount in the restaurant. No guest laundry.

    4
    « Road trip to Fla »

    First time using Trip Advisor to reserve a room while in the car traveling. Very pleased with the ease and of the hotel! Very clean, courteous staff, and nice reataurant nearby, but if road noise bothers you, ask for a room in back of hotel.

    4
    « no free breakfast »

    very nice. great Wi-Fi. great employees. small swimming pool. got a 10% discount on a papa johns pizza. you can get a good breakfast sandwich next door at the speedway gas station. every thing in good working order. I would give this best western motel an 8 out of 10. but I would stay their again.

    4
    « Nice room, decent rate. »

    We have stayed three or four times at The Best Western Heritage Inn, with the last being in 2012. At that time the rooms were looking a little tired and the review to the company reflected it at the time. Since then they have been remodeled and there was no complaints with the renovated room. Since my wife and I both own laptops their wifi signal was one of the strongest we had encountered, including hotels that were much more expensive. The staff was very friendly, we were prompt in getting into the room, and we had been given all the adequate information we needed. At $72 a night this was good value.

    4
    « Older hotel but clean »

    We stayed here for one night while passing through Chattanooga. The front desk staff was helpful and courteous both at check in and check out. We had a room right beside the pool but it was still quiet and we were not bothered by it.

  • 5
    « Best Western Heritage Inn, Chattanooga, TN. »

    We were just passing through for the night and found the staff extremely helpful. It was definitely an older part of town and an older hotel but was newly remodeled and was extremely clean in appearance. The City Cafe that was attached was excellent and the desserts were the bomb.

    3
    « Not bad for passing through »

    Not bad for passing through. This was the mid-way stop from Michigan to Florida and just needed a place to crash. Everyone is friendly. To bad we didn't know that if you eat at the restaurant - to tell them you are staying in the hotel to get 10% off your bill. Maybe next time.

    5
    « Outstanding value and service »

    Trips to the northeast to take our daughter to and from college frequently take us through Chattanooga. We are grateful to have discovered the Heritage Inn as the value you get for a restful night's sleep and outstanding customer service from all staff is a blessing. The in-hotel City Cafe Diner is one of my most favorite Diners in the country. You can't go wrong for dinner, lunch or breakfast!

    1
    « Not Recommended »

    Our room was not very clean appearing; the carpeting was old and smelly, and the bathroom looked more like a storage room with a filthy shower that would have spread water all over the floor had we used it. The toilet was also way to high for our use and made us both very uncomfortable when we used it. The desk clerk was very courteous and helpful, but she had little to work with in regards to the rest of the hotel. No free breakfast, but did have a 10% discount in restaurant attached to it which had very good food and lots of it. As for the room it was probably the worse I've stayed in since a stay in North Phoenix at a Motel 6 there back in 2006. The bed was okay, but even it seemed to need replacing. The hotel needs a complete renovation, and is a disgrace to the Best Western chain.

    4
    « Excellent stay at the Best Western Heritage Inn »

    The front desk with very helpful, we had a room to fit four adults and one child, the room had three nice size beds, there was a little bit of a mold issue above the shower, but after reading all of the other reviews I think that those that did the reviews over reacted. We had plenty of room and had a great stay.

    5
    « Worth Every Penny »

    My husband and I stayed at Heritage Inn on a mini vacation. We looked around online and found this place for $57 plus tax. The room was very clean and the granite counter tops in the bathroom are a great touch. I was suprised how comfortable the beds are. We felt right at home. It would be perfect if it was closer to downtown. The commute isn't bad, it is about 20 minutes away from attractions. I would definitely stay there again.

    4
    « Stopping for a night on our way to Florida »

    This place was clean-clean beds, clean shower. Nothing fancy. It is a safe place to stay. The street noise carries into the rooms. Other than that it was worth what we paid- a clean, safe room with a comfortable bed

    3
    « Few Amenities, Average Price »

    Their website boasts that they have an outdoor pool. What they don't say is that the pool is closed most of the year. There are no workout facilities and no breakfast included ... all amenities that I find at similar priced motels. The bathroom was extremely small. On the positive side, the bed was comfortable and the internet worked well.

    2
    « Truck, Police car, Ambulance, Truck »

    This place is so noisy. Yeah, it calmed down by 10 pm but sirens at 5:30 replace any need for an alarm clock. The diner there is good, but you can drive there from a quiter location. Everything else was fairly average, expected for a Best Western.

    5
    « Great experience »

    Clean attractive rooms. No noise-able to get excellent nights sleep. Very comfortable beds. Great water pressure in shower. Easy check-in and check-out. Pleasant, efficient staff. Excellent food in Cafe. Great value for both room and food.

  • 5
    « Great location, services and affordable. »

    We regularly use Best Western when traveling but this was our first time at BW Heritage Inn. We liked it so much on our way to visit Ohio that we changed reservations at a different BW for our trip home. Great staff, comfortable beds and rooms, terrific restaurant right next door.

    2
    « Unsatisfactory »

    As we walk to the lobby to checking, who in about 10 minutes just for the general manager to come and check us in, after that, we went to our room to find it smelled like mold, and that the pool was full of mold and cloudy green. As we were assigned a new room, it is OK and will not be coming back. We are going to the days inn!

    3
    « Excellent staff; nice rooms; outside not so much »

    This appears to be an older property but it' s apparent that they are making an effort to update the rooms. The first room we were given had several minor problems but the efficient staff quickly reassigned us, and the room we ended up in was newly updated and very nice. They even gave us a discount for our inconvenience. They don't provide breakfast but you do get a 10% discount at the adjacent City Cafe, which was nice with friendly staff, good service, and an amazing array of cakes. The exterior of the motel leaves a lot to be desired. The building is jammed up against the street on two sides, with limited and challenging access to the parking lot and the main lobby. Behind the motel is a massive parking lot, where it's easier to find a spot than along the two streets even if it means a trek to your room. One of the exterior stairwells to our room was roped off, apparently because of safety issues - not encouraging. The motel apparently attracts laborers who like to party with their doors open and hang out on the sidewalks and walkways after work, sometimes blocking access to people trying to walk through. This was something you'd expect to find at a $40 fleabag motel, not one charging over $70 per night. The general feeling of the exterior was that it was seedy and not well maintained. As a result, I probably wouldn't stay here again.

    4
    « Good Hotel for an overnight »

    Great location and hotel for an overnight while on a road trip. Clean and convenient and really very quiet. Can't say much for the diner that's on site, but it's not their restaurant. If you are looking for a hotel on the road when traveling from here to there, this is a good choice at a good price.

    5
    « Pleasant surprise »

    This hotel is an older hotel, but is very nicely updated. We have stayed here on several different occasions and have never had anything but a pleasant stay! I would recommend the Best Western Heritage to all my friends. It's a great location if you're wanting to sight see in Chattanooga without having to stay in the city. The City Café that adjoins the hotel has awesome food, as well.

    5
    « Wonderful Stay! »

    This is by far the best place to stay in Chattanooga! The prices are reasonable, the rooms are clean and spacious, the service is outstanding! Also the bathroom was clean as mine at home. I always shower at hotels, but I was able to take a relaxing bubble bath the tube was so clean! I will be making this my pit stop from now on!

    5
    « Pleasant stay at this Best Western! »

    The hotel has had a major upgrade to rooms and lobby of hotel and told me about their plans for changes to the exterior. Staff was friendly, helpful and went out of their way to connect with me and encourage me to return to the hotel again. They responded very quickly to a minor repair that needed to be made. City Limits Restaurant that is attached had excellent food and service. Nice job Best Western. We will stay here again.

    5
    « Great experience »

    We stayed at BW heritage inn in Chattanooga for 1 night and we were really pleased with the service, hotel is clean and comfortable, great value. We have a little dog so we are limited in the choice of hotel to stay, this one is definitely recommanded.

    5
    « Great Hotel »

    This was the first time we stayed there and we were impressed. The rooms were immaculate, beds super comfy and staff were professional and easy to deal with. I would recommend this place to anyone travelling along the I75

    4
    « Stopped in again »

    We stop at this hotel every year on our way to Florida. The staff are friendly and the rooms are clean. Although there is no free breakfast at the hotel there is a restaurant attached to the hotel which is very good and reasonable. You get a percentage off your meal if you stay at the hotel.

  • 5
    « Clean and Comfortable »

    Our room was clean and comfortable with an ac unit that was temperature adjustable which is a huge plus. No free breakfast but a nice size fridge and microwave so that we were able to eat in our room with no issues. The on site restaurant was great for dinner.

    3
    « Good for the price and right off the highway »

    Front desk folks were friendly and welcoming. The restaurant inside has good food and large portions. My family of four traveled used this hotel as a lay over for our trip to the Florida. The beds are only full sized to sleep arrangements were a little tight. Other than that it was good for the money. Also, the pool is not open year round.

    3
    « It worked, but a bit overpriced »

    Here you go: Pros: -easy access from I-75 -friendly staff -our room was clean (although somewhat dated) -A/C worked well Cons: -Overpriced (we paid $90 for 2 double beds + $15 in tax) for what you get (although we found most area hotels with decent ratings to be overpriced too) -Exterior doors -Funky parking (tight lot and hard to navigate) that is shared with the attached diner - this makes for more congestion -No breakfast (although they offered 25% off a breakfast in the attached diner) If we had to stay in Chattanooga again on short notice, we would stay here again (mainly because other similarly priced hotels had lower ratings).

    3
    « No free breakfast »

    This was an outdated hotel that needs updates. The carpet needs cleaned. The staff was nice. The shower was updated and the bed was comfortable. Free wifi. There was no free breakfast and no elevator. There is a diner attached to the hotel but we did not eat there because we seen a waitress taking a break outside and she was picking her nose and wiping it on her apron.

    4
    « Spring break »

    We had a great time here stayed six nights its close to Jekyll island which is ten minutes down the road we went there four days and had fun miniature ? and laid out on the Beach.We swam at the hotel but it was a bit to cold to swim long.

    5
    « Nice Hotel »

    Very good value for cost of room. Very clean room and the bed was extremely comfortable. Parking was a little tight, but found a space. Even though no free breakfast there is a 24 hour diner in the lobby which offers a 10% discount to hotel guests. Breakfast here was great!!!

    3
    « Great motel, lousy noise problems »

    This is a very nice property with a fantastic 24-hour diner on property, however, with room doors opening to the outdoors the noise from the street (motorcycles and sirens), airplanes (in an apparent flight path from local airport) and late arriving guests and late night diner patrons, make sleeping a real challenge for the road weary traveler. If you decide to stay here, request (I say demand) a room on the backside so at least the street noise gets a little muted. When you go to the diner, get the cake (ANY cake) FIRST - you can always eat healthy food later!

    5
    « Nice hotel - close to attractions. »

    The hotel has a restaurant connected that offers a discount to hotel guests. The rooms were clean and bathrooms updated (but on the smaller side). Close to Hamilton place and restaurants. Not a bad ride to downtown.

    4
    « Loved It »

    We really enjoyed our stay at this motel. You read reviews and never know what to expect. I'm cheap, my wife is picky. We were both happy :) The room (109) is recently remodeled, the beds were very comfortable and the linens were clean and not cheap. We booked on Orbitz for a Saturday through Tuesday and paid about $70 per night. I would definitely book here again. The staff was very friendly. I definitely recommend eating at the attached restaurant, City Cafe. If you show your room key when you order, you get 10% off all but desserts and drinks. The menu is huge. It's much like a Denny's. Cons: There was some road noise, mainly semis going to the gas station next door. They weren't too loud and it wouldn't deter me from booking again. It *might* be quieter on the side with the pool that faces the gas station. The bathroom is small and the toilet is strangely tiny. On the plus side, the bathroom remodel was nicely done. It is a little far from Lookout Mountain, about 25 minutes. Not bad, not great. Recommendation to motel: Please put a TV channel guide in the room :)

    3
    « Not worth the expence »

    More of a motel than a hotel. Room entrances were outside as opposed to inside. Street side was quite noisy. Hotel price for a motel experience. The ice machine on our side of the building was not in working order.

  • 3
    « Trouble sleeping. »

    If you stay here get a room that is away from road. The noise seem to be extremely loud from the vehicles. People in next room were loud until after 3:00 am. The staff was helpful and good. Rooms are clean. Try to avoid rooms next door to wedding parties.

    4
    « Good deal »

    I really liked the decor and the furniture provided at this location. The bathroom was clean and the shower/tub was beautiful. There are dispensers provided in the shower to grab bodywash, shampoo, and conditioner, if you didn't bring your own. The mirror and sink outside the bathroom was great for putting on makeup with its vanity like and studio-like lighting. The style of the inn is like a motel more than a hotel which I wasn't expecting. I probably didn't read the description carefully. The only thing I don't like is that the walls seem a little too thin. I could hear our neighbors. Unless it was because the suite door was in our room. I don't like the feel of a motel, but the room compensated for it. Overall, the place was great.

    5
    « Quite Room »

    We were concerned our room would not be quite as there was a truck stop next door. Never heard the trucks - slept very well. This location did not offer free breakfast, but did offer a discount at the restaurant. We did not use the restaurant as we really just wanted coffee and something quick in order to get on the road.

    5
    « Enjoyable »

    I always read the reviews and based on their comments I chose this hotel hoping I could trust it. The clerk asked if we had a pet since the room assigned was a pet room. My husband said no and we'd preferred a different room. She did not hesitate and gave us a different room #116 and we were very pleased with our entire stay. The room was clean and comfortable and we had no reservations about the use of the bathroom, carpet, curtains, etc. It is in a great location just off the 75 expressway. She highly recommended City Cafe Diner on the premises. It was just as she said plenty of good food. We ended up eating every meal there and not only was the food great but the staff was excellent. This was our third vacation to Chattanooga and we were there for a church leadership conference at Abbas House. We are so glad we chose this hotel and all the staff were pleasant and professional. They were attentive to their jobs making sure the hotel's appearance was appealing inside and outside. I highly recommend this hotel!

    3
    « Great value. »

    Pre-booked this motel as my destination for half way mark heading to Florida for March Break with my son and his friend. It was exactly as I had hoped for. Very easy to find. It's a budget motel. Clean rooms, free Wi-Fi, decent shower. Pillows were little too big for my liking. The A/C unit was a little loud, but it drained out any outside noise. The only thing I did not like about the room (#141) was that ours faced the main road, yet surprisingly it was not too noisy. They do not have breakfast included but do have an adjacent little restaurant and you get 10% off if you show your room key/open 24hrs. For the price paid, it was great. Saved $50 because they don't include continental breakfast like some of the others. (We also went to McKay's just up the street. Fantastic used book store....we spent over an hour inside. That stop alone was worth it. We plan on stopping by on the way back home.)

    3
    « Jimmy is a GEM »

    The rooms were just ok. The bedding and towels as well as the bathroom were clean. The microwave and fridge were not clean and we had a few more issues such as a missing shower curtain. From the moment I phoned the hotel, Jimmy was a gem to deal with. He was efficient and friendly. We followed his recommendation to visit the on site cafe and it was good as well. Jimmy fixed our issues. Thanks

    1
    « Rude employees »

    Called the hotel to see about rates and the man I spoke with was rude and didn't seem to care about customer service. Then we get into the lobby and the woman working was also rude, ultimately denying us service. Do not go here. Hotel might be decent but the customer service is no good.

    2
    « Save yourself the trouble »

    There are two good things to say about this hotel: 1) the adjacent restaurant, City Café Diner, is second-to-none, and as guests at the hotel, you get 10% off when you pay your bill, and 2) Jimmy at the front desk was welcoming and efficient. He made me think that I had made a grandest choice to book the hotel sight-unseen for the night. However, first impressions are not always accurate, and good people are made to look insincere when they count on others to follow-through. Our TV clicker did not work, and my husband went to see if he could get new batteries. Apparently someone else is in charge of that, was supposed to call the room, then come and replace the damaged clicker altogether. Neither happened. That wouldn't have been a deal breaker, but stay tuned. We asked for an early morning wake-up call. None came. Imagine if we had a plane to catch?? We had said during check-in that we would be leaving early, and wanted to know if there was express check-out available. Jimmy told us that it was a 24 hour operation, and someone would be there. However, no one was there at 4 am!! I waited, waited, waited to turn in the key, to talk about the "non-call", and get a copy of my receipt. After 10 minutes, we had to be on our way, and I left a note with my email with the request to get a copy of the billing, which the manager did forward the same day. The noise made it near impossible to sleep. Granted, we requested a first floor rom, and were given one right next to the restaurant, right beside the walkway to the back of the building, and facing the parking lot and the roads (it's at a corner!) with all their traffic. It was not so much the freeway noise, but the traffic noise from all vehicles that access the road off the exit. Beside the hotel was a monstrous gas/diesel station that accommodated fleets of trucks at a time, so engines and air brakes were a constant noise mere feet from our door. People from the restaurant had to walk past our room or cross the parking area in front of our room, and all the general chatter was louder than ever. It's not like they were partying, just loud. We heard police sirens, fire truck blares, beeps of car doors locking and unlocking, the whole gamut. If you weren't aware, there is outside access to rooms, so it is like the old motor inns. Perhaps some of the areas of the 2-storey hotel has quiet rooms, but ours was not one of them. As well, parking was nearly impossible in the late afternoon, as all the restaurant clients and workers took up spaces that may have been for hotel guests. Lots of room at 4 in the morning when we left! There is no breakfast included with the booking, as is the case with many Best Western hotels. Most other conveniences are what we would come to expect. It would do for an overnighter without the other issues, if you could sleep! You can tell that there has been a remodeling of the hotel... great bathtub, curtain, tub surround and shower with pump toiletries, but the toilet had the wrong tank lid that looked like it was going to fall off, and the toilet had trouble flushing. The in-use toilet paper roll was scrunched like it had fallen in the toilet, and had been left out to dry. The furnishings were updated. Perhaps because this was a handicapped room (I saw that was the case on my receipt), the bed had a little crunching sound, as the mattress cover was the kind that was waterproof. I was planning to book this hotel again (good mid-distance on our drive to Florida), but that won't happen.

    3
    « Good Highway Stop Over »

    Room was large and clean, and the staff was friendly. This was a very good value. An excellent restaurant is attached and there were some wonderful desserts. There was a little difficulty finding the location through my GPS so I'm guessing the road was recently updated a bit, but it was very close to the highway.

    5
    « Good Value »

    Quick 1 night stay. Everything was excellent.. no text...no more text...no more text.....that is all I have to say.. have I reached 200 characters so I can post this ???? THANK YOU.....darn was still 15 characters short...this is really stupid they make you post 200 characters minimum....wait I am now way over will they finally accept this submission!!!

  • 3
    « Close to freeway »

    A little over priced but not to bad. Close to the freeway and a nice little restaurant for a quick bite to eat. The bed was pretty comfy for a hotel. There is not a lot of parking near the lobby and the place was hopping the night I stayed there. The staff is very friendly.

    3
    « room smelled of deodorizer (-); staff friendly (+) »

    We had the AAA rate, so I can't complain about the price. But the strong smell of deodorizer in the room was a big turn-off. The staff are truly friendly and helpful, which is a plus. The diner attached gives huge portions. thank goodness for the fridge in the room for boxed left overs.

    4
    « Hotel Stay »

    Lovely room. May have mold in ceiling of bathroom but sure it will be taken care of. Also great restaurant, City Cafe, attached. Your eyes will feast on the lovely desserts. This hotel is one of the main places we like to stay, mostly because of the restaurant.

    4
    « Review after a quick 1 night stay »

    The hotel was clean, staff was kind and helpful, great location. The sink was separate from the bathroom which was nice. The parking lot is small, I'm unsure where someone with a car trailer or semi would park. The breakfast options were limited.

    5
    « Great pet-friendly motel with a terrific restaurant! »

    We frequently drive between Maryland and Louisiana with our 2 small dogs. Chattanooga is the halfway point. We found this Best Western by searching for pet friendly hotels. We've stayed here 3 times so far and have reservations for our 4th stay next month. The pet friendly rooms have 2 double beds, a microwave and refrigerator. That's helpful, because if you eat (or get take-out) from their restaurant, the City Café Diner, chances are you will have leftovers! The food is excellent, with several Greek specialties. The restaurant is open 24 hours. We've only had take-out because we don't want to leave the dogs alone in the room. Breakfast is HUGE. Front desk staff at the Best Western are friendly and efficient. If you are traveling with pets that are easily started by noise, my suggestion is to request a room on the Lee Highway side of the motel...it's a bit quieter and our dogs did better in those rooms. We look forward to our stays here and won't stay anywhere else in the Chattanooga area.

    5
    « Very friendly Staff »

    I have not yet found one person that works here that will not go the extra mile to help you with all of your needs. They even call your room after you check in to make sure your room is clean and to see if you need anything else.

    5
    « Friendly Staff »

    Before arriving, the front desk associate called to confirm our needs during the stay. She also informed us that we could check in early. She was very nice and helpful. The rooms were clean and comfortable.

    4
    « Good »

    Good experience - would stay again. Relatively close to all the travel destinations we wanted to visit. -Lookout Mountain, Tennessee Aquarium, Ruby Falls. Attached diner was very good, as well as local dining options.

    5
    « Just keeps getting Better and Better »

    We've had plenty of great stays at this hotel but they continue to get better and better, especially the exceptional customer service they continue to provide. We love this place and will continue to refer our family and friends. Thanks for all your hard work and dedication Best Western, Chattanooga, TN.

    3
    « Overall a nice place »

    First off, the place seems to have been recently remodeled. They use a room air freshener that is really nice. The unit was clean and the furnishings were modern and appealing. Although the bedding was updated, the mattress was not. It was not very comfortable. As with many companies in the industry they have gone to the eco friendly dispensers for soap (body wash), shampoo, and conditioner. Unfortunately the body wash dispenser in our unit was completely empty. Had to climb out and retrieve hand soap from the sink area. I don't recall going to a Best Western in the past that had external doors for access to each unit. I prefer internal access for safety sake. Although the area seemed relatively safe there was a lot of traffic and road noise. This facility does not offer breakfast but is connected to a 24 hour diner/cafe. We ate dinner there and found it to be adequate but nothing special. Perhaps breakfast would have been better. The desk clerk/manager was friendly and personable and that was appreciated.

  • 4
    « Quick Overnight Stop on a Long Road Trip »

    We planned our stop in Chattanooga as it was half way to our final destination. This was a great place to stop. It is easy to access off the highway. The rooms were clean and the staff was very friendly. It is your average motel, exactly as expected. The City Cafe Diner attached to the hotel was great as well. After a long drive we didn't want to look around for a restaurant. The food was delicious (hard to choose from their massive menu) and the staff again was very friendly. Overall had a great stay!

    5
    « Nice Stay »

    Nice economical stay, good food at the Diner, portions were very large and a 10% discount made up for not having the typical breakfast bar. Easy access to town and Airport. The hotel staff was very accommodating and friendly. Free WiFi and coffee made it work out for me.

    3
    « Doing the best with what they have. »

    We stayed in 4 different Best Westerns over an 8 day period. This one was the worst--hands down. The hotel appears to be an older one not built for Best Western. Renovations have been made (e.g. granite surrounds in the bath) to update the rooms. The hotel is located right on Lee highway and there was traffic noise all night. As the guest checking in before me put it, you have to violate at least 3 traffic laws to get from the interstate to the hotel parking lot. The biggest negative was that no breakfast was provided. We expect this from all Best Westerns. We were offered a 10% discount at the diner next door instead of a breakfast which did not alleviate our disappointment. We paid more for our room here without breakfast than at any of the other BW we stayed at on this trip. On the plus side the room was clean and the staff was friendly.

    4
    « Easy access »

    We stopped here on our northbound and southbound trip on I75. It's right off the freeway, pet friendly, affordable and has a 24 hour restaurant with delicious food. What's not to like?? Since we were only there overnight I don't know what else is in the area but for an easy overnight this is the place. The staff is very friendly also.

    4
    « Great place to stay »

    This location had an strange layout but everything was neat and clean. The value was exceptional and the staff phenomenal. The only drawback was the restaurant was under remodel when breakfast time came. It was open for dinner the night before but I must admit, the desert bar looked incredible but the dinner we chose completely lacked in flavor.

    4
    « traveler »

    I use this motel frequently as a traveler on the road. The is located at a convenient location off of the interstate 75 in Chattanooga, Tn. This motel has a great convenient restaurant located within the motel. Great parking for larger vehicles or trucks.

    5
    « Best place to stay »

    Myself and my wife have stayed at this Best Western twice now and were way more than satisfied. We have a small dog and the pet friendliness was exceptional. We highly recommend this hotel for travelers.

    3
    « Clean modern rooms open to outside, not hallway »

    The room was clean and has been remodeled recently. The staff were friendly and helpful. There is no free breakfast, but a nearby restaurant offers a 10% discount if you show your room key. We didn't try the restaurant as we were in a hurry to get going. The rooms open to the outside (not an interior hallway). Our sleep was disturbed by emergency vehicles several times in the night.

    5
    « NYE in Chattanooga »

    Great room. Great service. 10% discount at the cafe in the hotel but remember to show your key bc they will not ask. Great price! We would def stay again the next time we are in town. Only 15-20 minutes from downtown shopping and eating. Definitely a good deal for the area.

    4
    « travelstop »

    Stopped here going and coming from Florida. Older unit but my room was updated and clean. No breakfast included but the attached restaurant has great food and selection. Staff was very friendly and helpful. I'll stop again.

  • 5
    « Best Western = Best Choice »

    Overall choice Atlantic to Pacific Coasts is Best Western. Online IT, provides no hitch travel. Logo is a true beacon of comfort and recuperate after any travel day. Food and beverage always excellent choice.

    1
    « Best Western Chattanooga »

    Room filthy, baseboards dirty, dust on furniture, floor not vacuumed , pubic hairs on bathroom floor , writing on bathroom door. Mirrors streaked. No tissues in holder. Tub dirty. Left luggage in car , room too filthy. Will not stay at Best Western again.

    2
    « Looks can be decieving »

    The room looked beautiful and the beds were comfy and soft.....until the lights went out. I woke up with a BEDBUG crawling around where my legs were. Bites on both legs. I was in room 219. I can't sleep like I use to after this episode.

    3
    « Convenient, not luxurious »

    The staff were very friendly. There isn't complimentary breakfast; however, there is a restaurant connected that was highly recommended by everyone that gives a 10% discount for hotel guests. The food was absolutely fantastic, as well as the service. As for the hotel... it's in a convenient location, right off the interstate and a main highway, which also means that there is a LOT of noise. We had to turn on the constant fan which helped some. It was very difficult to sleep. The quality was not worth the quantity, and I would definitely recommend spending ten dollars more a night for a better hotel.

    5
    « Always a Great Stay! »

    Great place to stay. Pet friendly hotel, fantastic on site 24hr restaurant and a great value I stop here whenever I am traveling north and on my return home. Convienent with great service.. Rooms are immaculate and quiet.recently The king bed was awesome.

    4
    « Short trip, pleasant stay »

    The Best Western was very well situated near I-75 and I-24. It had all the conveniences we expect today. Beds were fine, bathroom was a bit small but very clean. We weren't disturbed during the night though the hotel was busy. Hotel doesn't have breakfast itself but a nice 24-hour restaurant is on the property and it was very good. Excellent customer service, good price. I'd stay again.

    2
    « Cannot recommend »

    I stayed here twice over Thanksgiving break, on the drive to Florida and on the way back. The first stop we had a room right on the highway side, and it was so noisy that I barely slept even with earplugs in. We had our dogs with us and the constant foot traffic outside our door was upsetting for them and us. The second stay we asked for a room on the back side away from the road, but it was not any quieter. This seems to be a popular place for parties as I was awakened both stays by really loud music around 3am. During the first stay the bed seemed to be new and the room was surprisingly clean. Due to noise issues, we tried to book something else for the way home, but as it was Thanksgiving there was nothing else available. The second stay was not restful and a waste of time. The bed during that second stay was so old and mushy that if you were to lay on one side you rolled into the center. The carpet had blood stains. On the bright side, the attached 24 hour diner is decent. There's unfortunately not much else for food or drink nearby unless you count the gas station or liquor store.

    5
    « Chattanooga »

    Best hotel service and very clean and neat rooms. Great restaurant at hotel. Hotel was in new condition and I appreciated how clean the room was. I would recommend this hotel to anyone going to Chattanooga, TN.

    5
    « Love this Hotel »

    This hotel is the best and for a great price. There is a 24 hr restaurant and a gas station right next door. close to the highway. 15-20 mins away from downtown. I went with friends on a day trip to do some activities downtown. The hotel staff was professional and friendly. Really made us feel welcomed. The rooms was really clean and of great value.

    4
    « A good value »

    This is a renovated hotel located near the Interstate and busy streets. I chose it because of location and price. The renovation was good and the room was fine. I had some reservations concerning the vehicle noise which was no problem at night. The adjacent truck stop was a bit noisy in the early morning, but I was leaving early anyway. The main thing I remember is the friendly and helpful staff and the amazing 24/7 restaurant adjacent to the hotel. A small café, it has a menu of 400 items (including a monster dessert menu with 35 different cakes, 15 cheesecakes, and numerous pies and other goodies), efficient service, reasonable prices, huge helpings, and good quality food. Breakfast is not include d at the hotel, but a 10% discount is given to hotel guests

  • 5
    « Great!! Room »

    On 12/06/2015 we stopped at this Best Western. The room was great. Very large and seemed like everything was brand new. Wish I could remember the young Lady's name that checked us in, she was one of the nicest people you could meet. They don't serve breakfast but have a restaurant attached to the hotel and you get 10% off your bill. The restaurant ( I think the name was City Café) had excellent food. If I would have known how big the portions were we could have split one meal because there is no way you could finish it all by your self. The room was super clean and the beds were queen size. One of the most comfortable rooms I ever stayed in. Got a great nights sleep.

    4
    « A great mid-way stopover »

    Very clean, friendly hotel with a wonderful restaurant. We stop here on our way between our home and our families' in the midwest. Only drawback (and also a strength) is nearness to interstate, depending on side of building, there is traffic noise.

    4
    « Good value for the money »

    I've stayed at this hotel several times for various reasons and have been satisfied with my stays overall. Clean rooms, comfy beds, free wireless Internet and useful appliances like a microwave and fridge makes it a good deal. Not as thrilled with personal grooming products on the last stay, but that's personal preference. Others may see nothing wrong with them. I still recommend it for anyone needing lodging in the area.

    5
    « Stayed here over night traveling to cruise »

    We stayed here over night while traveling to go on a cruise. The rooms were very clean the staff was very friendly. This hotel has a restaurant in the hotel. A word of advice when you place an order at this restaurant your eyes will do a double take at how large the portions on your plate are. You will not go a way hungry from this place.

    5
    « Preferred lodging in Chattanooga TN »

    I travel through Chattanooga several times a year and this Best Western is always my preferred lodging. Hotel is comfortable and affordable, staff is good, and having a good 24-hour restaurant next door is a real plus!

    5
    « Great stay »

    The front desk staff member Jimmy was very professional and helpful. Not only was the Lobby beautiful, but the room was very clean and modern. Plenty of room. The City Café was convenient and delish and had something for everyone! The Christmas Lights were up! Had a great stay!!

    5
    « Enjoyable visit with my dog. »

    Upon arrival from Ohio, my boyfriend had an allergic reaction (to what, we're still unsure) and rushed to the emergency room, conveniently located less than 15 minutes away. When we got back to the hotel, we requested to switch rooms which they promptly arranged. Just in case the reaction was caused by the first room, they immediately deep cleaned it before they allowed other guests to stay. The shower was nice, they use organic shampoo, conditioner, and soap. The beds were extremely comfortable and the cable tv was enjoyable. This is a pet friendly hotel, but it lacked the grass space to take your dog and offered no waste disposal amenities. There is a pool in the summertime and a 24 hour, very popular diner attached, which you will receive a 10% discount ONLY if you alert the cashier on time...and 25% off Papa Johns. There is a liquor store within walking distance and less than 10 minutes down the road a brand new shopping complex with every store a woman could want, food, and grocery. I will likely visit Chattanooga again.

    5
    « Train weekend »

    This hotel is excellent! Not only is the hotel wonderful and very convenient to everything to do in Chattanooga, but the City Café Restaurant that is connected to the hotel is totally awesome. Great food and friendly service. The hotel has just been remodeled and it is very nice. Easily accessible from I75.

    2
    « Traffic traffic »

    The room is an avg room. First thing i noticed was the amount of traffic just 15ft from the room. Luckily i had ear plugs. Second the parking is horrible here. I would park in the back but it looked sketchy there. Third the tv is full of channels with no real channels so you have to keep hitting the up/down button before you find one and no where is there a channel guide in the room. Fourth the shower was great but lacked the courtesy shampoo that's promised, but they supply some at the desk. Did notice that some of the conditioner product had leaked in the tub. Like i said it's avg but the traffic kept me from having a good sleep and the parking really sucks. I say keep moving

    1
    « BED BUGS!!! DIRTY FILTHY SMELLY ROOMS! nasty! »

    our softball team stayed here last week and 5 of the 10 rooms we booked had BEDS BUGS!!! I am sure all the others ones did too. The rooms smelled of strong urine and musty. The mirror was disgusting with SPIT all over it.... room was NEVER cleaned before our stay. All the sheets had pee stains as well. NEVER EVER will stay at another Best western any where in the USA.

  • 2
    « Location, Location, Location...............Bad:( »

    I hate leaving negative reviews but I just can't figure out why so many people gave this hotel 4s or 5s. It is located right off the freeway on a main intersection. The traffic noise was just terrible. We were unlucky enough to have rooms facing the main roads. IF YOU WANT TO STAY AT THIS LOCATION CALL & ASK FOR ROOMS FACING THE BACK PARKING LOT. The hotel desk staff was very friendly and the rooms were clean. The heater/air conditioner unit did not work in my room. I did not bother calling the desk because I was exhausted & already ready for bed when I realized it didn't function. Luckily it was neither hot or cold during my stay which was just overnight. Hotel is fine but the location is just really bad. I would have cancelled my reservations if I had been staying longer than a day.

    5
    « Excellent Hotel Experience »

    We stayed at this hotel on 11/02/15. I booked online after reading the great reviews. The rate was great! Upon entering the hotel for check-in, I was cheerfully greeted by Jimmy. He was a pro at checking me in & I was shown where I could park & my room location. When we entered our room we were surprised how updated it was & how clean & fresh it was. Everything from the bath area to the comfortable bed impressed us. I'm a very picky person when it comes to cleanliness. I was not disappointed at all. The room was also quiet. When we checked out, I was again greeted cheerfully & everything was handled in a professional & pleasant manner. I will come & stay here again.

    5
    « Best Western1 »

    Clean rooms, comfortable bed that slept good, very good on-site restaurant with a nice variety of menu choices and large portions, Wi-Fi worked good and I had no surprises. I plan to be back and would recommend this motel for anyone to consider.

    4
    « Good Place for the Price! »

    Was a good place for the price. Room was clean and everyone we talked too was very friendly. Due to location I didn't give it 5 stars -on corner of 2 four lane highways and beside a truck stop so lots of traffic. The hotel is pet friendly which was good for us as we never get too take our other baby with us on trips. Pro and Con would be the City Diner that is attached to the Hotel - no Coffee or Breakfast with room but City Diner is right there and has a very diverse menu and great food!

    5
    « Great value; clean & friendly! »

    We stopped overnight on a family trip. I searched hotels online and this was considerably less expensive than nearby hotels (less than half of some). The staff was super-friendly and the room was clean and comfortable. Adorable cafe just off the lobby. What a pleasant surprise this was!

    4
    « My stay in Chattanooga »

    The room was well-appointed and neat beyond required deco. The only negative was the subtle staleness of odor of the room. It seemed that too much air-freshener had been used for too long. A good airing out would cure the problem, such as it is. I wasn't bothered, just noticed it.

    4
    « Nice place »

    No breakfast available or coffee other than in your room. Nice place to stay and we will stay again even though they do not have breakfast. We will just make our coffee in the room next time. Price should be lower since they do not have a breakfast.

    2
    « Declining accommodation? »

    We have been staying at this hotel for 5 years coming back and forth from Canada to Florida. We book our room in advance so it won't matter what time we arrive . This is the first time we have had to go back to the desk THREE times, first room was musty and on the busy side of the hotel, second room had an overwhelming odour of dog urine (front desk argued with me telling me that wasn't possible their cleaning staff was quite competent) third time she said I could check out or take this room.

    5
    « Great place »

    This is a great place to stay. Clean and the staff was friendly. Would stay again. Be sure to check out the City Cafe onsite good food and lots of it and the cakes and pies are to die for! Enough food for two. You also get a discount if you show your room card.

    4
    « Great place to stop »

    I went for an overnight trip with friends. I was very please with hotel. Very clean! Staff was helpful. I would recommend this hotel to others. Restaurant next door has great service and the food was good.

  • 4
    « florida vacation »

    We were coming back from Florida on a family vacation and spent the night here. Very good value and clean hotel. Nothing fancy or new but very clean and had a good nights sleep. They do not offer a breakfast but give a discount at the restaurant attached on the property of 10% off. Thought that was a bit cheap.

    3
    « Better than our last hotel stay.... »

    After checking into the hotel, we arrived to our room only to find that it had not been cleaned. The housing keeping staff got to it as quickly as they could, but the room wasn't cleaned as thoroughly as it should have been. We ran out of bath soap from the shower dispenser. It was never refilled. But overall, the hotel was comfortable.

    5
    « Charmed in Chattanooga »

    Great value for the money spent. Clean remodeled rooms with a very friendly and helpful staff. A awesome 24 hr Cafe attached to the property. A very pleasant stress free experience. If we're ever in the area again, we will definitely try to book a room with these guys.

    3
    « Nice motel for the money »

    Room was clean and comfortable. Television was crooked and we were afraid to try to straighten it for fear of falling down. Double beds were OK. Breakfast was good. Room had refrigerator which is nice

    4
    « Good location, fair price for product »

    It was a nice hotel for the price. It was clean and quite altough there was construction. It was close to the downtown area and attractions. There was no free breakfast. They offer 10% the dinner in the hotel. We did not eat there. We enjoyed our stay.

    5
    « Best stay at Best Western »

    This hotel was finer than my stay at the Sax on the loop in Chicago. The staff were very friendly and helpful with any and all needs. The attached restaurant was VERY good with price quality and portion. The grounds were very clean and the parking lot was well lit for security. We will be back on our trips as our official halfway point....

    4
    « Passing through »

    Nice place to stop for the night while passing through or taking in some of the local events. Easy access to the highway. Great value....for the money...the room was very clean. This hotel does not do a free breakfast, but has a nice 24 hour restaurant attached that gives guest a 10% discount.

    1
    « Expect Pubic hairs and Prostitutes »

    Pretty disgusting joint. Pulled off to sleep for the night while traveling. I had pubic hairs in my bed, prostitutes banging on my door at 2am (No, I am not Sen. David Vitter calling for Wendy), no soap in the bathroom, neon lights from the gas station next door will make you feel like you're sleeping at a 70's disco club and the curtains could not close the whole way for you to block the light out. In short, very cultural experience, not the experience I was going for.... If you want sleep, not the place.

    5
    « Nice place to stay »

    I booked this room for my teenage son and myself when we went to go see the new grandbaby. Parking was easy. Good location for getting on and off interstate. We had an issue with our heater. Called the front desk and within 10 minutes a very nice maintenance man was there. He took a look at it, gave me the potential options and was back within 10 minutes with a new unit. It took him maybe 15 minutes to swap them out. All of the staff that I dealt with were very nice. I will stay here again!

    5
    « Exceptional quality for a great price. »

    In every respect the Best Western Heritage was a good experience. The rooms were clean and well appointed. The refrigerator was larger than normal and the shower and beds were outstanding. We had to be moved once at the beginning because of a dysfunctional AC unit. The second room was perfect. The hotel staff were also excellent. The price is great for the value. Would recommend this property to anyone.

  • 4
    « surprise »

    At first glance the hotel looks dated. I prefer indoor halls to a door to the parking lot. However the room was impeccably clean and the bed and linens very comfortable. The gem however was the restaurant. Our waitress was having an off night but we over looked that for the quality and value of the food.

    5
    « A Good Place to Stay »

    We booked this hotel primarily because we had dogs. The pet friendly room we were given was neat and clean, without any odors of any kind. Beds and pillows were comfortable. Would recommend to fellow travelers. Right off 75, has a good restaurant attached and a gas station right next door.

    4
    « Cheap and good »

    I booked the room online and got it for $55 a night. It wasn't anything fancy but appeared clean and was fairly quiet. I stayed 3 nights with no problems. There are a Porsche and an Infiniti dealership across the road so it didn't appear to be in a bad part of town. It didn't appear to be a flop house or drug motel either. There is a diner attached to the lobby so there is not a continental breakfast. There is also a nice gas station and Wendy's very close. The front desk staff was friendly and everything went very smooth. I would recommend if you are looking for a cheap, clean, basic motel.

    4
    « Bring Back the Continental breakfast. »

    Bring Back the Continental breakfast. The Little city cafe was nice, and the staff friendly, but in the mornings I dont have time for all that crap, I just want a bowl of cereal maybe a waffle, and my coffee and to be on my way. Thanks for slowing me down, and charging me 10.00 for something that should have been free. Bring Back the Continental breakfast.

    4
    « A good constant »

    We use this hotel each time we travel from home to visit our family in Indiana. It is a midpoint of the journey and has all the features we need: an easy off/on interstate location, great restaurant; nearby fuel.

    4
    « ???? »

    Very nice hotel, Would much rather of had the cotinental breakfast than to have to use t he onsite restaurant, not pleased with it at all. Staff VERY helpful, friendly, available.The outdoor pool was on the small side, not of much use to us.

 

Getting to the hotel ...

All directions
·From: Interstate I-75 North. Go toward Knoxville Tennessee, Exit 7B. Merge right off the exit ramp, the BEST WESTERN Heritage Inn is 1. 50 blocks on the left. ·From: Interstate I-75 South. From Knoxville Tennessee, Exit 7. Merge right off the exit ramp, the BEST WESTERN Heritage Inn is 1. 50 blocks on the left.