BEST WESTERN Hotel Ile de France,  Chateau-Thierry 

4.0/5  - based on 339 guest reviews.
60 Rue Leon Lhermitte, 02400, Chateau-thierry, France - See map
+33 323691012 +33 323834970

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Jogging track
    Jogging track
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Sauna
    Sauna
  • Spa
    Spa
  • Pharmacy
    Pharmacy
  • Onsite laundry
    Onsite laundry
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
based on 339 traveler reviews
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The BEST WESTERN Hotel Ile de France offers 37 rooms in the panoramic location of upper Chateau Thierry in the Marne Valley. Our restaurants 'La Symphonie des Saisons' and the 'Brasserie Ile de France' will welcome you in a sophisticated decor, where you will be able to taste gastronomic French cooking. We also provide you with a wide selection of programs for a seminar reception, ceremony, or a birthday. Parking available with the possibility of specific service. Enjoy your stay.

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Room 1

Guest reviews


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based on 339 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
91
Verygood
 
135
Medium
 
76
Poor
 
26
Horrible
 
11
Business Business 53
Couples Couples 190
Family Family 40
Friends getaway Friends getaway 25
Solo travel Solo travel 7
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Ile de France,Chateau-Thierry
  • 4
    « Good hotel but excellent food. »

    We spent one night in a family room. Room was nice, clean on the surface, it needed a more proper/head cleaning. 2 stars. We got room service. What a surprise...really good, homemade food. 5 stars. Breakfast was excellent. Fresh squeezed orange juice, homemade marmalade ect. Not the biggest buffet but all thinks was 1. Class. 5 stars. Pool area nice, clean and a lot more than you can expect from a 3 star hotel. Overall I will recommend the hotel. Total 4 stars......

    4
    « Good place to stay »

    This is a classic French 3-star hotel. Don't let the name Best Western cause you to think something different. It is a classic French 3-star with small rooms, slightly old decor, no AC, windows that open. It is on a hill above the village oh a busy road and a nice view. Book a larger room if you can. The twin room is very, very small. Everyone on the staff is very helpful and helped to make our stay a good one. The breakfast is typical with a nice extra touch - a fresh press orange juice machine. The restaurant is set up beautifully for dinner; we had a fabulous duck appetizer and venison entree. If you don't speak French, be patient when ordering dinner so there's no confusion. We enjoyed our stay here and compliment everyone on their dedication to their hotel and their guests.

    4
    « Pleasant overnight stay »

    My wife and I stayed one night. The hotel is clean and nicely decorated. All the staff were friendly and efficient. The bedroom was a bit on the small side and fronted on to the main road which was about 100 metres away. There was no air conditioning and so with a window open it could get some traffic noise. There is a lift to all floors and ample free parking. The evening meal and breakfast were very good.

    3
    « Happy to have a room »

    We left Brittany in the morning and arrived here at 19.30 after being held up for hours due to accidents on the autoroutes around Paris. The room was very small with a cloth wardrobe in it. The receptionist was pleasant and the restaurant was acceptable.

    1
    « Bug bites, Noise and Hot »

    Had a horrible experience. The room was way too hot. No air conditioning. No fan Bugs came in the room because we had to leave all doors open (bug bites) A fast and loud highway righ in front of our room. (Too noise). Bottom Line: if you pay an expensive room it should come with an air conditioning or should not be this hot.

    1
    « Worst experience for a 3 star hotel »

    We booked a 200.00 dollars room per night (2nights) the room did not have an air conditioner. I had to ask for a fan as it was 110 degrees outside and the room was hot. The front desk did not seem to care. For a 3 star hotel it was the worst experience in France.

    5
    « Good choice »

    The hotel is situated in the very heart of the Champagne region close to the Touristic Route, Reims and other attractions in the area. You get beautiful views from the hotel as it is quite high. The room we got was small but nice, the service friendly and it was good value for the money. The breakfast was substantial, we especially liked the fresh orange juice press. We had a rented car so it was very convenient and lots of parking space. It could be difficult with public transport though. There is a SPA next to the hotel but we had no time to use it as there were so many things to see around.

    4
    « Would have been fine had we not eaten there »

    We had a wonderful room with a balcony overlooking the valley (and a full moon). Although the room was small, it was clean and adequate. There is an elevator and a nice outside patio area and upstairs pool. We decided to eat there since we had been driving all day. There was only one waiter and the front desk person had to jump in occasionally to help out. This waiter was the only time we encountered snobbish behavior on our entire 3 week trip. The waiter was upset that my daughter had to leave because of a migraine and he didn't want to wrap up her meal to go. His attempt to cut up a steak from the bone with a spoon and dull knife bordered on the ridiculous. He kept us waiting far longer than the French patrons and didn't really like my use of French. I tried. The meal was very expensive, a 20% tip was added. Iit really ruined a good Father's Day. That said, the front desk personnel in the evening and morning were exceptional and very helpful. The location is nice and it is a good place to stay.. just not to eat.

    4
    « Perfect location, wonderful staff, great value for money! »

    We would be VERY HAPPY to return one day! During May 13-15, 2016, we used this hotel as a base for our exploration of the WWI battlefields in the vicinity of Chateau Thierry. The hotel is conveniently located to Chateau Thierry town, and to all of the major monuments in the area, not far from the main highway, A4. It is on a hillside with a gorgeous view of the valley below. Plenty of secure parking. Our room was clean, bright, and quiet. Hotel has a very comfortable bar / seating area. The breakfast offered a variety of cereals, breads, meat and cheese, yogurt, scrambled and soft boiled eggs, pastries, and very good coffee. The staff was exceptionally professional, friendly, and positive. All were very engaged with the guests. Our room was a bit warm, even in May, but the hotel has fans available at no charge.

    3
    « Average chain hotel brand managed independently »

    One night stay in a superior room , large bed in a room too small for it really. Compact shower room with separate toilet all of which was adequate. Toilet cubicle does have many pipes from upstairs , next door etc . My advice is keep this door closed so that you are less aware of other neighbouring rooms bathroom usage. Keep shutters closed at night , we were in 108 facing the road and there are numerous lorries up and down through night and early hours. Restaurant on the evening only offers gastronomique menu which wouldn't suit all palates. The alternative is room service ! There is an alternative at lunchtime though. Chipped wine glass shows a lack of attention to detail. Breakfast is an excellent array of choices. Shame it wasn't replenished to satisfy the guests numbers and many used tables not cleared for the duration of our breakfast . Chipped crockery again at breakfast which is inexcusable . Cleaning habits of waiter led a lot to be desired. Discussed these with duty manager on checkout and by email to the Manager M Desplanques. Both were only mildly interested in my comments/observations sadly , so it won't be on my list to return and I will be reluctant to trust the best western brand in future as they are independently managed. Great very grand looking hotel which didn't have the expected service level. Good facilities although access is via the corridor room 108 was on so there is traffic back and forth outside room door. On the plus Beautiful views across the chateau Thierry valley And Dogs allowed even our BMDs which was good.

  • 4
    « Great views and meals »

    We stayed here for 3 days on business. It's Europe so expect smaller rooms so this wasn't a surprise. Rooms are clean, showers are interestingly different. The restaurant was excellent and the breakfast has a lot of choices. We will definitely stay here again. Views of the valley are great, close to Pannier champagne caverns. Spend some time at the American cemetery and monuments close by.

    4
    « Great place for a break »

    I stopped here on a business trip with my son, booked the previous evening on the off chance. Bedrooms were very comfortable, not overly modern but French in style. Dinner was good, as was the breakfast. The staff were pleasant and helpful. The view from the hotel us amazing as it is situated on a hill.

    4
    « Nice hotel and comfortable room »

    I stayed here in November, 2015. The exterior of the hotel is very nice, and the grounds looked well kept. The room wasn't bad, but the bathroom had a little bit of mold. The restaurant was pretty good, and although I am not a huge fan of French cuisine i thought the lamb shank was very good. The service is good although their English isn't the best but you can get by. It is hard to reach if you don't have a car, just be sure to find a cab at the train station. I would certainly recommend this hotel.

    5
    « Excellent hotel »

    Good location with nice views of the valley and park. Food in restaurant was excellent. Good spa facilities in the hotel. Staff in reception very friendly and helpful. I would recommend hotel to friends and family

    1
    « Fawlty Towers without the funny bits »

    The exterior is impressive and much of the interior if a bit tired in places but the level of service leaves so much to be desired. On arrival I was asked if I wanted to make a reservation for the dining room and did but when I turned up at the time booked I was told that there was not a reservation for me. With reluctance I was given a table but told i would have to eat quickly as they had other reservations!!! . Food was passable but certainly not up to the standard that they claim for themselves. The bedroom was comfortable, clean and quiet but when I arrived down for breakfast service had not improved, coffee machine not working, orange juicing machine not working, very limited selection of breads etc.on the buffet and some selection had run out and it was apparent that they were not going to be re-stocked, certainly not worth €13 and only one member of staff on duty. The worst was when I went to check out, 30 minutes while the single member of staff dealt with 3 customers !! Customer service is not a priority here. The attitude of staff and management is among the unprofessional I have encountered ever in a hotel. Poor wifi throughout. I would not stay here again for free.

    4
    « very good ....... »

    i have been in this hotel a few years ago, and i did remember it like a normal hotel...... now , during my last visit in Chateau Thierry, i have aprecieted very much everithings as concerned......bedroom....food.....ospitality as well congratulations.....to everybody

    3
    « Not an ordinary Best Western »

    The exterior and the interior are lovely- more like a chateau than a hotel. The view is terrific. If you don't have a car, tho hotel is not for you- it is not near the town. The Wifi is awful, awful, awful. It cuts out constantly and is super slow. If good connection is important, don't stay in this hotel. The breakfast is ample, however even by 8 am the hot water egg cooker was not on, and who wants to wait 20 minutes for it to be hot enough to cook an egg. Wish I had better things to say.

    3
    « Stayed one night »

    We stopped off here for one night to break our journey home. The hotel is outside the town, overlooking the valley and very close to the motorway. The house has obviously seen better days, decor and fittings are a little tired and dated, but everything was clean and of a good standard. We ate dinner in the restaurant where the taste and quality did not really live up to the beautiful presentation of the food - especially the vegetables were shrivelled up and dried to the plate as if they had been in the microwave too long. The service was efficient if a little curt, but that might have been the language barrier. The breakfast buffet was varied an fresh and my only real complaint was that the water for the tea - which came out of the coffee machine - was not very hot.

    4
    « Nice overnight stay »

    Nice overnight stay. Rooms clean and good size and lovely views over the town. We booked a meal in the restaurant and were amazed how good the food was. Good choice of menus and a good wine list. Staff were very helpful.

    4
    « Very nice country hotel with great food »

    This hotel is in a beautiful location on top of a hill overlooking the small city of Chateau-Thierry. Although only a few of the staff speak passable English (and I only have some phrasebook French), the service is wonderful. The staff make every effort to meet the guests' needs, and the room rate is very reasonable (especially with the euro at $1.11 during our visit). Our room was somewhat small, and the armoire (used instead of a closet in many French hotels) took up a good chunk of the available space, but we had enough room to meet our needs. Similarly, the toilet is in a tiny separate room from the sink and shower. It's a convenient arrangement but in the dark in the middle of the night it's hard not to bang into walls and fixtures when using the toilet. The weather was quite warm while we were there and we wanted to leave the window open at night to cool off the room. Unfortunately with a room at the front of the building there is quite a bit of road noise (the road leads to the nearby freeway) and having just arrived (jet-lagged) we didn't sleep as well as we would have liked. The shower is very good with great pressure and an adjustable head, but I should note that it leaks out onto the bathroom floor through a poorly sealed shower wall. One minor complaint I have is that the elevator is not at ground level. It's necessary to carry your luggage up about a half dozen steps to get to the elevator, a bit of a burden if your luggage has any weight to it. I should also add, on the positive side, that the hotel has a pool and spa. We didn't have time to use them (the pool closes at 7pm) but they looked very inviting. But if the room wasn't great, the food more than made up for it. Not only the breakfast buffet with a large range of breads, meats, eggs and cheeses (especially the cheeses!), but we loved the automatic orange juicer. It has a basket of oranges at the top - push the button and it loads an orange, splits it, positions it and squeezes it in seconds for fresh juice. The hotel also has a restaurant where we had dinner both nights. A great menu with a range of choices, reasonable prices, fabulous preparation and a wait staff who attend to every need or question (as best they can given the language barrier between us). Chateau-Thierry is not a destination most Americans end up in, even though it is the location of major American military action during World War I. I chose it for us just because it was an hour from the airport - we landed, rented the car and wanted to get out into the countryside as soon as possible without having to drive a lot the first afternoon. But if you find yourself in Chateau-Thierry, I highly recommend this lovely country hotel.

  • 5
    « American standard with French style »

    After a week of tiny sterile rooms at various French hotel, the Best Western Chateau Thierry was a welcome relief. The hotel is a beautiful chateau-looking estate overlooking the city. The rooms are stylish and a bit more roomy than the French norm. Staff was first-rate. Restaurant is pricey but truly gourmet. Breakfast was above average for France. Watching the fresh-squeezed OJ machine operate was a hoot! This is where I would stay again if I was anywhere near Chateau Thierry.

    4
    « lovely stay but location a bit far from town »

    We stayed overnight here driving back from the South. The hotel has excellent views but it is out of town should you want to walk around there. The room was at the front of the hotel overlooking the valley. It was a bit small but the room appeared to have been decorated not that long ago , the bathroom is in need of refurb . However it was very clean and comfortable for what we needed. The internet is slow but not that important to us. We ate in the restaurant which the food, service and presentation were of a very high standard and would recommend. Breakfast was fine but nothing outstanding. would probably not stay again as only would want to be nearer town.

    3
    « Hotel is in need of renovation and WiFi is horrible. »

    This hotel is in a good location for visiting WWI memorials and is a few miles from center of city. We stayed there one night as opposed to going to an airport hotel near CDG and it worked out fine. Lucky for us the record heat wave broke the day we got there as there is no air conditioning. Staff was friendly and helpful. WIFi is basically non existent - could log in but it cut you off every time you switched pages or applications. Very frustrating as we were trying to check in online for our flight. The rooms are very outdated and in serious need of renovation. Wallpaper was peeling off the wall and carpet looks very stained and ragged. Bathroom is more modern and adequate. Our breakfast (paid) was okay but hot food was not good.

    2
    « Old hotel. Renovation needed. »

    Old hotel. Renovation needed. First day internet not working, on the second day it is working but very slow and time after time only. Breakfast was cold. All in hotel are very old. In Jacuzzi some jets are not working. After cleaning I don't have any tea or coffe in my room. Reception was closed after 23.00, I has received telephone call during driving about 22.50, that I need to know code to enter to Hotel ... after that I needed to stop (on the highway) to write the code (they can't send it by mail or sms???). Only good view from window was good. Before I had experience with BW hotel in Casablanca, it was much better!

    4
    « Really enjoyed our stay »

    Lovely Hotel, easy to find, staff helpful, room a good size with balcony. Would stay again, thank you the staff for making us welcome. Good parking ( free) the pool looked nice but did not get a chance to use it. next time. Everything required for a good stay. Its a pretty hotel as well. We had the breakfast ( included) which was very good.

    4
    « Elegant Building and Furnishings »

    Reception was welcoming, helpful, and brisk. Our first floor room and balcony overlooking the town- nice view. It was a little further out of town than we thought, so had a 'blow out' in the restaurant. Excellent food, service, in opulent surroundings. Very powerful and free Wi-Fi in the room. Comfy bed. Separate toilet and bathroom in our room. No air-con, but asked for a fan. Very quiet in the hotel, but some traffic noise in the morning ( Hotel is situated on a hill not far from the main road). Nice bar. Also a brasserie which we didn't use, for smaller meals. Good spread for breakfast-including small hot buffet. Overall, quite satisfying. Very handy location for visiting the local WW1 sites such as Hill 204, and Belleau Wood, around 10 kms away.

 

Getting to the hotel ...

All directions
·From: Paris and Reims. Take direction Autoroute A4. Exit Chateau-Thierry towards the BEST WESTERN Hotel Ile de France.