BEST WESTERN PLUS Apollo International Hotel,  Charlestown

4.5/5  - based on 650 guest reviews.
290 Pacific Highway, 2290, Charlestown, Australia - See map
+61 249436733 +61 249421149

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 655 traveler reviews
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The BEST WESTERN PLUS Apollo International Hotel is conveniently located on the Pacific Highway only ten minutes south of the Newcastle Central Business District in the retail, commercial and medical services hub of Newcastle, in the suburb of Charlestown. Boasting 94 luxurious and spacious AAA rated 4 . 5 Star hotel rooms of over 36 square meters, the existing hotel has been fully refurbished with a new wing recently added. Each room offers free Wi-Fi and a balcony with views across a natural bush land setting, away from any city noise, and offering new King Koil® pillow top queen or king ensembles, HD LCD televisions with free Foxtel, iPod® docks and new ultra-modern en suites with a variety of configurations available from walk-in showers to deep corner spa baths. The acclaimed Babbingtons Bar and Grill, with a floor-to-ceiling glass wall overlooking the floodlit bush land reserve, offers a relaxed atmosphere, making it the perfect spot to unwind at the end of the day or enjoy your favorite drink while overlooking tranquil bush land. If you're looking for relaxation or exercise, you can make use of our outdoor pool, BBQ or gym. Other services include a self-service laundry, free covered parking, valet laundry & dry cleaning, and a free computer with Internet access and printing for use 24-hours per day. The BEST WESTERN PLUS Apollo International Hotel is able to cater a wide range of functions and events. The hotel will meet all of your needs with four function rooms, each boasting natural light, breakout areas, modern technology and professional friendly service. Ideally situated minutes from the John Hunter Hospital and the Hunter Stadium, the hotel is a great location to access a cluster of galleries and boutiques in Newcastle. The hotel is located just a short drive from the vast blue water expanse of Lake Macquarie or Nine Mile Beach and only an hour away from the Hunter Valley where you'll have more than 120 wineries at your disposal.

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Room 1

Guest reviews


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based on 655 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
305
Verygood
 
264
Medium
 
60
Poor
 
19
Horrible
 
9
Business Business 196
Couples Couples 215
Family Family 132
Friends getaway Friends getaway 33
Solo travel Solo travel 39
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Apollo International Hotel,Charlestown
  • 5
    « Lovely place to stay »

    We stayed as a family of 4 adults and a 3 month old baby. Lovely surprise to find a spacious 2 bedroom family room, with a cot supplied for the baby. The room also has a small nook for coffee making and bathroom with bath. The motel looks to have been recently refurbished and the decor was simple but nicely done. Main bedroom had a king size bed and the other had two singles and still had enough room for a sofa and coffee table. Breakfast was one of the better buffets I have had in Australia. $25 for a walk in breakfast but if you booked the night before it was $20. Staff quickly informed us that eggs could be cooked any way we preferred if you did not want the poached eggs already on the buffet. The continental breakfast was $18. All staff in the dinning room were friendly and very helpful. Just a quick suggestion, door stops for the doors leading to the balcony and water jug in fridge. However, having said that, I didn't ask housekeeping either. If I had, they may have been had them. I really enjoyed my stay and would recommend this motel to family and friends, although it appears that my family have stayed here a number of times. Extra note...I loved the vases in the reception area and the brand of complimentary toiletries were really nice.

    4
    « "Second time around, a much better experience"......... »

    We last stayed in 2015 and were very disappointed by the attitude of this hotel, post check-out . We are happy to say that this time our overnight Bed & Breakfast was great. The rooms are large, well appointed and well maintained. We ordered Room Service and had an early night in the comfy bed. Breakfast was a leisurely affair and well worth the money.

    4
    « Excellent Service and Great Location »

    Very conveniently located to shopping centres, pleasant drive to foreshore. Good sized room and very comfy beds. Restaurant meal was excellent, breakfast variety good. Staff were fabulous!! Could use some bench space in bathroom for putting down items and no toilet lid - gross! (Maybe because of handicapped access??) Drinking glasses were not clean and we needed to wash them prior to use - when they were replaced they still were not clean. Room was very clean. Convenient under building parking. Overall a good stay and would go back.

    4
    « A good place to lay your head. »

    Pretty good value for money, Foods great, rooms are clean and large and I had a great view over the adjoining bushland, very relaxing having a glass of wine on the balcony. Restaurant has good food, and not your normal hotel style food. Bed comfortable, and although the gym is a little small, its ok .

    5
    « Excellent Hotel »

    Lovely place to stay.Staff very friendly and helpful. Rooms very clean and spacious.No noise from main road and beautiful bush setting from balcony. Exceptionally good meals dinner and breakfast not over priced.

    5
    « Great service, amazing food and an overall excellent experience. Totally recommend this hotel for accom/dining »

    We stayed here for my mums 70th birthday The staff were so friendly and accomodating to our needs. We dined in babbingtons the onsite restaurant and the food was amazing. Makes it's so easy to go back to your room after dining. It's walking distance to Charlestown square Totally recommend this fantastic hotel and the service to anyone

    5
    « Stunning »

    Stayed for one night. Everything was perfect especially the breakfast. Clean, large and modern rooms. Convenient to everything. Can't wait to return. Convenient to lots of shops, cinema and restaurants.

    3
    « Good room for a family of 4 »

    Stayed on a saturday and sunday, comfy beds and enough room for my wife and 2 adult children. Very friendly and helpful staff. Room was a bit dated but clean, a screen missing off a window loses it points. We liked the range of complimentry shampoos etc. Breakfast was good, the range of the buffet was good and all the food was nice and fresh, will do your eggs however you like. That said, $25.00 a head is a bit up there, although there is a cheaper option (continental). I understand the restaurant is one of the better places around for dinner but didnt eat there so cant comment. Overall an above average motel, would recommend as a place to stay.

    5
    « Great place to stay for business »

    Great service from staff (especially reception staff who went out of their way to help), good amenities such as a gym and pool, location to John Hunter Hosp was just 10 minutes, food tasty and outlook from the bedrooms very leafy and peaceful even though the hotel is on a main road. I will no doubt, be back!

    5
    « Never disappointed »

    I love staying here when we come to Newcastle.. Close to charlstown square ... Beaches... Great service comfy beds ... Great breakfast ... Don't think I'd stay anywhere else ???????? family friendly and great pool and gym

  • 5
    « Driving through to Brisbane »

    As we had stayed in Best Western in Europe we accumulated points and were upgraded to a lovely large room with views to the bushland at rear. Very comfortable and clean. We booked into the restaurant downstairs and the food was delicious altho a bit slow on the service, friendly staff. Was given good advice on accomodation further along our journey up the Pacific Hwy and recommendations on restaurants. Would stay again.

    4
    « Great Stay »

    This Motel is always great. However, this time I was given a room on the southern end of the complex - it seemed a bit of a downgrade. The room (227) had loose cupboard doors, a light & ventilation fan in the bathroom not working & an air conditioner positioned in the room to be of limited effect & noisey. As always the bed was very comfy. A minor hassle with this Motel is exiting onto the main road - left turn only, which means crossing 3 lanes of traffic quickly to make a right turn onto side streets to head south.

    4
    « Offers everything it has to »

    Stayed for work. Great rooms. Spacious. Clean. Friendly helpful staff. Room service was good also. Close to local shopping centre also. Even though located on a main highway rooms are very quiet. Nothing to complain about

    5
    « Cloud bed »

    I always stay at this hotel when in Newcastle. The staff are friendly and helpful, and always seem to up-grade you when they have the rooms available. I always have a wonderful meal at the restaurant (or room service) and a fantastic night sleep on those cloud beds! I also appreciate the on-site gym :)

    4
    « Spacious Rooms »

    Stayed on business in Charlestown recently, and was booked into the Apollo. The room was quite spacious with a writing desk and chair, coffee table, two easy chairs, and a balcony. Gym on site, but plenty of space in the room to stretch etc. Easy walk to retail/business area of Charlestown. Lovely restaurant for evening meals and breakfast. If needing to return to the area for business, would definitely suggest we book here again.

    4
    « The only place I stay in NTL. »

    After trying several other places over 35 years of traveling back to Newcastle/Lake Macquarie, this is the place to stay for me. The Apollo is centrally located, in what is a sparse region (Newcastle/Lake Macquarie). There is a lot of parking, the staff are friendly, and the rooms suit my needs. Breakfast is great too.

    5
    « Great place to stay »

    As usual the service didn't disappoint in this very friendly, popular hotel! Steve organised our stay here and we had a great weekend as well as dinner in our favourite restaurant, Babbington's. The facilities are wonderful and the king spa suite is a dream with gorgeous bush views. Breakfast was divine so once again we had a marvellous stay.

    5
    « Good price for a nice hotel »

    I thought the price was very good for this modern, clean hotel. The family room was large and comfortable, and we very much appreciated having free laundry (though some other guest took my damp stuff out of the dryer and left it on the ironing board, not the hotel's fault). The only down side is that we selected this hotel, thinking it would be a location we could catch up on work online. However, the internet was limited to 1GB and ran slow. That surprised me for this higher end place in a big city. We had a tough run of hotels in Australia not having free, unlimited or functioning internet, which we did not expect ahead of time! I highly recommend the breakfast buffet. It was delicious and quite a treat. Over all it was a very nice place to stop for a night.

    4
    « Newcastle stay »

    Good rooms. Helpful, friendly staff. Breakfast room service was good. Overall a good quality hotel. Have stayed there twice and will be back in another couple of weeks. A little expensive but noticed other similar accom was also quite expensive at the time. Non smoking in rooms and balcony, but smoking in car park is a short walk from room. Outside car park was quite full each night but always found a park.

    5
    « Volunteer Leadership Program »

    Well appointed room with everything you expect from the Best Western Chain. Staff were attentive and smoothed out any hiccups promptly and without fuss. Bar facilities are within the dining room. Buffet breakfast was hot, plenty-full and extensive in range. Restaurant meals were excellent. There is a pool and a gym. The TV worked The air-conditioner was quiet and allowed a good nights sleep. No traffic noise or noise from the corridors was really appreciated. Conference facilities and lighting were top class with no disturbance from other guests. Direct access was available to the court-yard from the conference room during breaks, without having to go back through the hotel proper, was a bonus.

  • 5
    « Apollo International Hotel »

    All staff are courteous and helpful. The hotel is clean and well presented. I would certainly recommend this hotel. My husband and I visit our daughter who lives in Newcastle once or twice a year and the Apollo Best Western is where we always stay.

    2
    « Average »

    Took a while to check in on a Friday afternoon as there was only one person manning the desk and the queue was getting very long. We were "upgraded" to a king suite which was obviously a room for disabled persons given the shower was so low and there was a bench provided. The shower ran hot and cold and the bed was obviously two singles pushed together to make a "king" which made for an uncomfortable nights sleep. Only good thing was that parking was free.

    5
    « Always brilliant a perfect place to stay »

    I have been staying at the Apollo since 2005, and the reasons are simple. The rooms are great, the food is like home made, the the team are all so Customer focused. Special thank you to Robyn, Matt and Richard. The bush views are just what you need after a long day

    5
    « Superb hotel »

    Great price, top location and great service. Roomservice not to expensive and nice meals from restaurant. We had a great garden view, with a very nice room and comfy bed. Forgot our european converter, reception had one for us to use at no costs.

    4
    « Business Hotel with extras »

    Well situated hotel with great rooms and excellent staff. Has the extra advantage of pool,gym and balconies in some rooms. The breakfast was of good quality with plenty of choice. I ate in the restaurant on both evening and the service was attentive and pleasant.

    5
    « Great stay »

    Arrived in the afternoon after a very long drive, it was a pleasure to finally arrive and rest. super easy to check in and find our room, The room was very comfortable and even tho it faced the road the room was very quiet. it was an easy walk to a huge shopping centre and a bus stop nearby so we could travel easily and not worry about finding our way around a strange city. Would definitely stay there again.

    2
    « Wasn't what I expected... »

    It's a nice and modern facility however there were some quirks which I didn't expect for a four/and a half star property. First our safe didn't work, and whilst the attendant was quite quick to respond and it took three attempts to fix it (at the end we found that it wasn't locking due to the fact that batteries needed changing) but another more worrisome thing is that the designers of the building smartly put a noisy air con engine right in the middle of nine apartments which means at night whenever the motor is running it would generate quite a noisy hum this not allowing us to enjoy the peace and quite of this country town. Also another annoying fact was that the bedsheets weren't changed ... We had accidentally soiled the bedsheets from the night before... But by the time I discovered it when I came back late at night it was too late to ask them to change the sheets I thought. I would have expected it to be changed daily. Otherwise wouldn't it be cheaper and more convenient to stay at the Charlestown executive apartments which are right in the centre of town and more convenient?

    4
    « First Timer »

    I stayed at the hotel for business purposes and found it to be a lovely place to stay. Lovely meals with great customer service in the restaurant. This was my first visit but will come back again next time the need arises.

    4
    « Good place to stay for business »

    Have stayed at this hotel on several occasions. The staff are always pleasant and happy to help. the restaurant serves excellent although they are a bit on the pricy side. The Breakfast is nothing special hot food was cold and the coffee was awful. The room was large and well appointed. Be aware that there is no lift and you have to carry your luggage up and down the stairs. As for a ground floor room if you have limited mobility. As a quick overnight stay for business this Hotel is great.

    3
    « Charlestown NsW »

    The Apollo was quite comfortable the room was listed as an apartment but had only facilities of hotel room the Bed was very comfortable and the room was well appointed would be better with a toaster and a microwave,

  • 5
    « Surprise and delight »

    We arrived at this hotel tired after a long day travelling. It was raining and cold but the atmosphere on arrival was welcoming, quick and efficient. The hotel was clean and modern. Our room was spacious and inviting. The bathroom was great with plenty of space for toiletries. Lovely natural view from our window. No noise from the road or other hotel guests but great to wake up to birds singing. Room service and a great restaurant. Pool and gym. No extra cost for underground parking. A great find. We will go back there again for a longer stay.

    4
    « business stay »

    The Room was upgraded at checkin to a King Suite. The room had a view over Newcastle which was lovely. Didn't go to the bar/restaurant but the Gym was excellent. All the Staff were very helpful and professional.

    4
    « Great »

    Great location, rooms clean and comfy......ate in the restaurant and the food was excellent. Over all cost for restaurant and room was very reasonable staff very friendly and helpful Will certainly stay again if ever traveling to Newcastle

    4
    « Mystery hotel »

    Great value stay, booked as a 4 star mystery hotel. Pleasantly surprised when given name of hotel for price. Rooms here are usually more costly so we were very happy to stay at such a quality hotel. Great room with nice little balcony with bushland and pool view.

    3
    « Clean and Bit Noisy »

    Clean and comfortable room, front desk staff were friendly. Not 4.5 star hotel, at least on 5 point scale. More like an clean, enclosed motel with indoor/outdoor carpeting throughout and bar which was closed by 10:25 on Saturday night. Bed was comfortable, with room and common areas large and clean. Walls allow sound of conversations to be heard in next rooms. Suggest improving this. Fine value for money if you have quiet people (or no people) in neighbouring rooms.

    5
    « Lovely hotel »

    Lovely modern hotel. Super Comfortable bed and pillows. Nice outlook from the balcony over the bush land. Bathrooms have nice MOR branded products. Breakfast buffet was great. Lots of choice both hot and cold. Eggs Benedict was delicious. Can walk to Charlestown Square quite comfortably. All the staff were lovely. Thanks for making out stay so nice.

    4
    « place to stay in newcastle »

    Im in Newcastle around twice month for work and we always stay here great value and service...Big clean rooms,Room service, pool.. restaurant . Pretty much always the go too Hotel... when in Newcastle

    4
    « Overnight »

    Another pleasant stay at the Apollo. Checkin/out was pleasant however was informed on arrival I'd been changed to a twin room as opposed to King (just myself and daughter travelling). The room was ok. The biggest issue is that there the door to the balcony didn't fit correctly so neither of us got any sleep due to severe storms and winds ... Howling under the door. Avoid the twin rooms on the side of the hotel 2nd floor if possible. Restaurant was great. Only comment would be to try and add some gluten free options for the children's menu. Great central location if you need to be close to Charlestown, kotara or Newcastle cbd.

    5
    « Hotel Apollo »

    Loved my stay at the Hotel, the restaurant was AMAZING!! The only disappointment was the photos on Wotif are the honeymoon suite and clearly not the room you get for the price. I feel its false advertisement but did think our room was extremely good for the amount paid. Staff were lovely and super helpful

    4
    « Lovely »

    Room was great nice and clean but dusting could have been better....food lovely but overpriced....staff helpful and knowledgeable... Not convenient to where I had to go...but will consider staying again....locked out of side doors after dark so had to go to front entrance if needed to go to car....swipe access should be on all doors

  • 4
    « A great place to stay »

    A very good property on the outskirts of Newcastle, rooms are comfortable, clean and quiet. You wont be disappointed. As a business traveller the location is only five minutes from the city and walking distance to other amenities in Charlestown.

    5
    « Friendly comfortable hotel »

    The hotel was excellent, rooms clean modern furnishings, staff very friendly and helpful. Rooms warm in winter with comfortable beds, well equipped gym, beautiful views of the forest. Short distance from Newcastle by car and close to the Charlesville shopping centre. Would recommend for business or pleasure.

    5
    « Impressed »

    Did not expect such a nice hotel, we stayed there as to be close to Lake Macquarie Private Hospital . From the minute we met Mark at reception , the visit was great . Rooms clean, warm and cosy . Not having to ask for a wifi code was good, most hotels you have to beg for the code. Local knowledge given by Mark was much appreciated .

    4
    « Homely Feel »

    I have been staying at this hotel yearly for 3 weeks stints and each visit the management and front desk remember me. Your thinking its just a neat sales gimmick and I would usually agree except when they mention key issues that where discussed in passing from previous years. The rooms are kept immaculate by a friendly housekeeping team and the public washing room free liquid, drying racks just make if feel like home. The food is exceptional so it not all like home as my cooking is usually microwaved. If your passing through and want something affordable and homely try here first.

    5
    « Stay in Newcastle »

    The Apollo Best Western PLUS is a fabulous Hotel and always provides a comfortable and convenient place to stay. We had a short time to call-in and meet some friends and the Apollo gave us exactly what we were looking for.

    5
    « Hotel that sets the standard »

    Fantastic staff throughout hotel, they are world class. Seamless booking and never say never attitude to ensure your stay is like being at home. Restaurant meals are supurb wonderful view, yes book it

    4
    « Great stay!! »

    We stayed in an executive King room and it was well appointed with no noise from the highway.The staff in the restaurant for breakfast were really efficient and friendly and the buffet breakfast was excellent .Would stay again .

    5
    « Highly Enjoyable Stay »

    Our family stayed at this property for two nights. We found the property clean, tidy and very comfortable. The property appears to have had a recent renovation including soft furnishings and bathrooms. Rooms were quiet despite being close to the main road and contained all the necessary amenities. Bedding was very cosy. Reverse cycle heating took the chill out of the room in what was a very cold and bleak weekend. Loved the balcony which backs onto bushland. Staff were friendly and very helpful. Would definitely stay again.

    5
    « 5 star all round! »

    My partner and I stayed in an Executive King room over the weekend and could not have been more impressed! The room was spacious and modern, with a large private balcony. The bed was so comfortable I wanted to take it home with me! As all of the guest rooms face the peaceful bushland, there is not even a hint of the road noise you would expect to hear in a Hotel located on the Pacific Hwy. The Hotel is conveniently located within walking distance to the Charlestown Shopping Centre, and just a short drive to the centre of Newcastle. We dined in the Hotels restaurant Babbingtons on the first night of out stay; the food, drinks, and service were 5 star! The restaurant itself is beautiful and looks out over the bushland through floor to ceiling windows. We also enjoyed their yummy breakfast buffet both mornings, and found the selection was plentiful. All of the staff we encountered during our stay were welcoming and friendly. Emma in particular who checked us in was lovely. We highly recommend this Hotel to others, and will definitely be back on our next trip to Newcastle. Thank you for a wonderful weekend!

    3
    « Great staff, but rooms are pretty tired. »

    The hotel appeared great when pulling up, and the staff were very friendly when checking in. Unfortunately the room wasn't up to the same standard; overpowering chemical smell in the room, some mould in the shower, hair and muck in drain. The food for room service was also pretty bland for the cost. The pillows were really old and lumpy. By no means was the stay terrible, but there wasn't really anything great that would make me want to go back.

  • 5
    « Excellent Hotel »

    This hotel was excellent with excellent staff, Location on Main road but absolutely no road noise, Great parking & a pool. Has all the facilities that a traveler needs including a gym. We will return as we have family in Newcastle.

    4
    « Very clean and modern out of the noise of Newcastle »

    The motel is modern, clean and very well maintained. The rooms are quiet ( even though ours was outside the guest laundry we didn't hear it). The staff are very pleasant and polite. We would stay here again and recommend it to others who would prefer to be out of the middle of Newcastle.

    2
    « Ask for an upgrade »

    It would seem that if you book through a 'third party' you're allocated a room in the depths of the building - ours was opposite the laundry which was supposed to close at 8pm, but the noise of the dryer kept us awake well after 10pm. We could not only hear the toilet flushing in adjoining rooms, we could hear the users! We were also at the end of the hot water chain (which seemed to be used up by a large bus group of teenagers before it got to us). The staff tried to help by offering us another room, but moving everything after already unpacking and carrying it up three flights of stairs is not a great solution. The room was large with a great bed and good outlook.

    3
    « Can be better depends on the room »

    Inconsistency with room standards. We have previously had a better quality room at this hotel. The cupboards and drawers stick together and are noisy to use, these are no fly screens on the windows. The location is fine for shopping and you need a car to access the city and beaches.

    5
    « Excellent service and clean room »

    This is located not very far from city centre, it only took me 10min to drive to memorial walk, so location is great. Room is very clean and HUGE for the money, some of the devices are a little outdated like the iPhone 4 recharging station, and the tv can be bigger, but other than that, the staffs are excellent and the free wifi and parking is actually what made us choose this in the first place. Highly recommended!

    5
    « Apollo Best Western Charlestown »

    the rooms were large and the bed was extremely comfortable. even though our room was situated near the highway end, noise from traffic did not impact the room. I particularly enjoyed the outlook from the room which was relaxing.

    4
    « Enjoyable »

    Desk staff most efficient and no fuss. We were upgraded to a bush land room. Loved the balcony overlooking the bush and listening to the birds. . We were able to leave the balcony doer open as there was a fly screen, fresh air important to me. Bed comfortable, giving a good nights sleep, bathroom excellent, room a nice size. I ate in the restaurant and found the quality followed through. Staff efficient without fuss. I had Asian Duck and it was yummy and well presented.

    2
    « It's a big motel »

    Advertised as a 4 & 1/2 star "International" Hotel, but feels more like the average motel. Pool big but not heated, radio in the room did not work. TV works, but not that big. Yes, it is clean etc, but no the feel of what I would get internally in a 4 & 1/2 venue

    4
    « Always Good »

    we stay here on our way to visit family or to travel further north. It is always good. Lovely spacious rooms, friendly staff, plenty of parking, lifts to the upper floors, wonderful restaurant and room service. What more do you want?

    5
    « Apollo Best Wesyern CHarlestown »

    great place to stay, great staff, great rooms, great restaurant. Ideally situated off highway, out of Newcastle, close to shops and services, little road, noise, renovated and new rooms, extremely pleasant staff. newspapers and fruit at reception. Underground parking.. Greta for business or pleasure

  • 4
    « The queen room was fine, quite no noisy at all. »

    Bathroom the shower over the bath. The bath is very high with nothering to hang on to when getting in & out of the shower. There is a glass panel which makes it harder to get over the bath when you have mobility issues or are older.You had to sit on the bath then try to lift your legs over, then stand up.

    3
    « Great location but cleanliness issues »

    Good location and modern setting, however there were a few issues of cleanliness that the hotel should address. Changing the sheets after the previous guest would be a good start. Will probably not stay here again.

    4
    « Friendly hotel staff in Newcastle »

    I found the staff at Best Western Apollo International Hotel in Newcastle were warm and welcoming, attentive and professional. Thank you for making me feel welcomed and comfortable. Gracias al personal de este hotel por hacerme sentir bienvenido durante mi visita a Newcastle.

    5
    « Amazing hotel for a great price! »

    I stayed here on my 18th birthday. It was new years eve and I arrived here at 2:30, I had an amazing view out my balcony, there's a pool, Foxtel, spa, an amazing room with great beds, linen and great customer service !!

    5
    « evening out »

    As always, we were treated to quiet room by attentive staff. We had the evening meal, which I had the Special (got me again, can not go past the specials). the wife had her favorite tuna starter and Lamb main. Thank you for a good night

    4
    « Very nice »

    The staff were great and copped with my late check in without a problem. Everything was quick and no trouble. The room was very neat and tidy, and had a modern look. The room was also quite large. The bathroom was clean and the water pressure was strong and hot.

    4
    « Always stay here when I can »

    Room 214 this time. Service was very good as usual. I was very happy the first time I came when the manager said that they'd put my name down in the system and offer me best rates. Room 214 comes with a small balcony. Something different from last time. Unfortunately there was a slight odour when I entered the room. But this was quickly gone when I opened the window. The table where the coffee and tea are placed had a few stains. For the price I think it's good value for money. It's close to Charlestown shopping centre.

    4
    « Comfortable and spacious »

    Bed was very nice. Plenty of space in the room. Could have used a bit more desk space. The pressure of the shower was not very high, was a little disappointed with that. The buffet breakfast was very good.

    4
    « Pleasant International »

    Stayed at the resort over the ANZAC Long Weekend, Staff was extremely helpful and available 24 hours to assist when required, quality of the room was above standard and the bed was over sized and extremely comfortable. The resort location is perfectly located found 2 minutes north of Charlestown and 10 minutes south of the Newcastle City CBD...thearters and restaurants abound, short drive to the beautiful views and waters of Lake Macquarie and the beaches of the Pacific....Truly a wonderful all round experience.

    5
    « Great Hotel »

    Everything was great from parking, check-in, concierge, hotel staff, restaurant, room, linen, amenities, facilities to check-out. Great hotel and would not hesitate in booking again. Had a wonderful stay and was made easy by booking through Booking.com ??

  • 5
    « Perfect Overnighter »

    Booking was easy! Online with Booking.com with book now, pay later. Confirmation was quick and easy and with the use of app everything was at my fingertips. The hotel was fantastic from concierge greeting, room, amenities & facilities A1+

    5
    « Excellent stay - great service, friendly staff :) »

    My husband and I stayed here on our honeymoon for one night during our roadtrip to Sydney. We arrived quite late after a full day out and were served very quickly and efficiently by the reception staff. It was a lovely surprise when they announced they had upgraded up to their honeymoon suite! The suite was amazing!!! It was extremely clean and decorated beautifully. It's those extra details which mean the most and the management had even left us a little note to say congratulations and a plate of chocolates with some champagne :) The bathroom was huge and the shower was to die for. The balcony ran all around the outside of the room, overlooking a beautiful view of the forest and the pool which was very romantic at night when it was lit. Excellent service, hotel and stay - I would highly recommend it.

    4
    « A Moran »

    Spent 3 night at this hotel while in Newcastle. Located close to great shopping and a short drive to great restaurants in Newcastle. Beautifully clean, friendly staff and lovely views. We have tried the in house restaurant previously and it has always been lovely. Would recommend to anyone wanting to relax and unwind after shopping, sightseeing and eating.

    3
    « Fair Stay »

    Had an ok stay. Good size clean room, comfortable bed, nice bush view from the balcony. Heard stomping for an hour from the above room. My son cried for ages because of the noise it was very frustrating. Had a nice coffee at breakfast at an extra cost. Staff weren't to friendly no smiles, warm welcome, no how was your stay..just pay and leave.

    4
    « Well Presented Accommodation »

    Having stayed at Best Western on our trip and found 2 out of three very good, we decided on the Apollo International after reading the reviews. Very clean and very open reception, which was matched by our spacious room on level three. A balcony at the rear overlooked a quiet wooded area which was pleasant to relax and view after a long day on the road. The bed was soft, bit soft for our liking, (not your fault Apollo). The minibar was well stocked but personally, $9 for a Crownie was a bit too much. We used room service, the meal arrived promptly and hot. Our package included breakfast, cold and hot, and again with a good choice. Coffee machine had a bit of a temper so beware. Overall a good experience and would recommend and good wifi.

    5
    « Excellent accommodation. »

    My husband and I stayed here for two nights. The rooms are quite large with and are extremely clean. We had a ground floor room and could park our car immediately outside which was handy. During the stay we had room service on the Sunday night as the restaurant was not open and found the service to extremely good and was the food. On the second night we ate in the dining room and we very much enjoyed the meal. The only problem I had was that the pillows were a little on the old side and a bit lumpy but aside from that this is an excellent establishment and I would highly recommend it.

    5
    « great value »

    Room was clean and quite lovely. Bed was comfortable and bedding was crisp and clean. Buffet breakfast was excellent value for money. Staff were well groomed and friendly also polite and quick to help making your stay very pleasant.

    5
    « A grade accommodation »

    Rooms are well appointed and extremely comfortable. Unfortunately the older section of the building can be a little noisy, but if you are fortunate enough to stay in the newly completed extension than a great nights rest is assured. Extremely clean, excellent service and very well located. I stay in many hotels throughout NSW for work and can honestly say that this is the best in Newcastle, and for the price better than many I have visited up and down the NSW coast. Babbingtons restaurant I believe is one area that lets the hotel down a little, the food is good and fresh but I argue again that I believe a better meal can be cooked at home and the price I think for what it is, is a little over priced.

    4
    « Nice place »

    We spent a couple of nights at the Apollo for my wife's birthday. It is a clean modern hotel with a nice feel to it. There is lots of parking and the staff are nice and courteous. It is only 8 minutes from the centre of town which is really good too. A nice place to stay with a view of the hunter valley. Will definitely stay there again. I recommend this one.

    5
    « Visit to Hunter Valley Steamfest »

    We had a fabulous time. The accommodation was excellent, the food was delicious and the overall experience was fantastic. Room Service was top class and the ease of travelling to nearby areas of Newcastle was ideal.

  • 4
    « Comfortable and quiet »

    We stayed over a weekend and found the service very good, Staff were friendly, professional, provided good advice on local attractions and were very accommodating. The rooms were spacious and comfortable - ours had balconies overlooking the garden and trees. Despite being on a busy road it was very quite and peaceful. The restaurant was pleasant and the food good - room service a little hit and miss, though. Bathrooms were clean with nice toiletries - although the range could be expanded. Overall a very comfortable stay and highly recommended. We'd stay again if in Newcastle.

    5
    « Apollo Charlestown Australia »

    Wonderful outlook, hotel was very clean, friendly staff and good value for money, excellent room service meal of a waygu burger and chips. Breakfast could be a little cheaper or included in the price. We would definitely consider staying again.

    5
    « good location comfortable and clean »

    located on a main road. This hotel has been revamped and a new wing added. Rooms are spacious and very clean with a comfotarble bed and a reasonably sized modern bathroom. Hotel has a lovely restaurant, large pool and small gym

    5
    « Hidden Gem »

    What a lovely hotel. Just happened to stay there as was attending a business function but was extremely impressed and will be asking people to hold their business functions there in future as it is so nice. Function staff were beyond helpful and the room had a lovely outlook over the trees and pool. Lovely breakfast and all around great stay. Highly recommend.

    4
    « A comfy place to spend the night. »

    This is a comfortable and clean hotel with large rooms, a good restaurant and a decent outdoor pool. It seems very popular with wedding parties and receptions. The food in the restaurant is good as is the breakfast.

    3
    « Poor carparking facilities »

    No quality staff at reception or in restaurant. Rooms are getting tired, beds should be replaced. Bed sheets were terrible & do not believe they were fresh. Poor parking options. Lift is difficult to access & use for rooms as you have to carry your bags a long way - up and down stairs if you want to use the lift - very poorly designed. Restaurant food - very average & not value for money. Money deducted from my credit card on check in just in case I used anything from the mini bar & on checking out I was told this could not be refunded for up to 7 days - very poor indeed if there are not deductions. Reception staff did not seem much interested.

    4
    « very comfortable stay »

    We were very happy with the service as we arrived early but we were able to check in immediately. The front desk staff were extremely helpful with maps and suggestions. The rooms were a good size and the bed very comfortable. We did have trouble with the free internet service as it was inconsistent but as we were not relying on this for business it was not an issue during this stay. We had breakfast and dinner at the hotel and both were very enjoyable- food fresh and tasty, service very good. W would certainly stay here again and will recommend it to our travel agent friend.

    5
    « Always great »

    This was my 4th stay at the Apollo International and it is the 4th time I left impressed. My room was upgraded which was a nice surprise. The beds are comfy, rooms are a decent size and the restaurant onsite is nice

    4
    « Solid hotel »

    Probably more of a business suited hotel rather than a family stay, but still done us well for a 1 night stay. Room was very clean and looked recently renovated. Gym was small but still better than nothing. Pool was ok too even though a tad cold. Location is good if exploring around Newcastle area. Lots of things within a short drive. Highlight of staying here would have to be our dinner at babbingtons restaurant. Was the best dinner we have had in a while and highly recommend it.

    4
    « Lovely hotel but I will get a different room »

    The Apollo is great. Friendly service and good amenities. The restaurant is fantastic. The service was friendly and helpful. My room, 201a, however was near the roller door for the carpark and people going in and out was a bit noisy. I'd recommend a room facing the bush around the back.

  • 4
    « Wonderful surprise »

    Having a weekend away, we booked the Apollo, we were pleasantly surprised by the beautiful bushland veiw and quiet rooms, the rooms look modern and quite big. We bought our own pillows for our own comfort. As a lot of pillows in hotels tend to be flat. But overall had a comfortable stay. We also decided to have our dinner in the restaurant and were extremely impressed with the amazing food, and the professional service, we'll be back.

    3
    « Good location, clean rooms and nice view »

    Was happy with this hotel, however the front office staff were very odd. Not very friendly or helpful at all. The Chinese woman at the front desk kept me waiting for several minutes while she took a phone call, with no recognition that I was standing there. Only just staring at me...! No "Sorry and thanks for the wait" when she did eventually walk over. And the gentleman at the front desk on check out was very unhelpful and rude also. When I approached the desk to check out he simply stuck his arm out and said with attitude "checking out?".

    2
    « Parking problem »

    The car had to be parked some distance away from the unit, involving stair cases. This was hard work with suitcases. The units were well appointed and comfortable. Room size was very good and spacious.

    5
    « Comfortable stay at Best Western near Newcastle, AU »

    We had a room on the very bottom floor which was clean and comfortable and quiet. We thought the bed sheets could have been a bit nicer. The ones on our bed were clean but seemed older and thinner. The shower was good, Wifi was a bit spotty however. Overall the stay was great and the dining room staff particularly friendly and helpful. We had dinner twice and both meals were excellent.

    5
    « Very nice location »

    This is a great location for visiting Newcastle and surrounding parks and nature reserves. Great rooms, excellent dining room and a nice atmosphere. Our room had a balcony overlooking the forest and plentiful bird life! Shopping is a 10 minute walk away. We found the staff unfailingly pleasant and helpful.

    3
    « Still a good hotel but with OHS problems »

    I stayed here last year and again this February. This is a good, quiet and clean hotel with spacious rooms and free parking. There is air conditioning, free wifi, paid breakfast and comfortable beds. Unfortunately however, there are still some issues. I've noticed a guest before me has commented on there being no electricity in his room. This happened a number of times in my room and judging from the comments by the staff member who came to sort out the issue, this is a known problem for a number of rooms. The key card which sits in the electricity panel inside the room will randomly fail making all the lights switch off. The first time it happened it was early evening, still light enough in the room to see. The second time it was morning (though we had to take a torch into the bathroom as there is no window and it's too dark to see without light), the third time was in the middle of the night after we had returned from a wedding reception plunging us into complete darkness. This is most certainly an OHS issue - I was fortunate enough to have my mobile phone within grasp and was able to turn on the torch. We were also fortunate enough to have been told how to fix the issue by staff (go down the hallway and flick a switch on a wall panel) which we did at 12am. The lights had gone again by the time we woke up, but by then we were glad to be checking out. If this issue isn't fixed, someone could be seriously injured tripping over something in the dark - I'm no lawyer but I'm fairly certain the blame would lie with the hotel. This hotel now also does 'pre-authorisation on credit cards' and tells you to pay upfront when checking in. Or does it? While we were forced to pay the total amount upfront on arrival, our relatives who arrived the next day were told they could pay when checking out. I found this particularly interesting to hear and shows inconsistency in the treatment of customers. Paying on arrival is problematic - if you are intending to share the cost of the room with a friend/family member and they aren't there when you arrive - you better make sure you've got enough cash on your card to cover the full amount. On a different note, in the hallway outside the room were were staying in, I counted 12 daddy long leg spiders within about a 2 metre radius along the ceiling and walls. Not very comfortable for an arachnaphobic so I thought it best not to look any further. The room, however, was spotless. I'm always fair and honest in my reviews, so I've given the good points with the bad. Despite my comments, this IS a nice hotel to stay in, but I really think they can do better considering the price customers pay.

    1
    « A hotel with rooms without electricity »

    Just spent last Saturday night at the Apollo in the dark. previously stayed there in the past - highly unlikely would ever think about staying there again Power supply to lighting in the room was only available for 2 x 5 minute periods during our stay, couldn't get out of there fast enough Not a great expereince

    5
    « A great experience »

    I travelled to the Best Western Plus Apollo in Charlestown for business I had a client with me, we used the restaurant & had breakfast both were excellent & value for money. The romm was spacious , extremely clean & the bed was very comfortable

    4
    « Location, facilities .. this has it all! »

    Decided to take an impromptu weekend away and needed a nights accommodation in the Newcastle area. Found the Best Western Plus, Apollo Intl. after a dig around a few sites. Price was a bit higher in comparison to other hotels but that was made up for in terms of location, amenities and comfort of the hotel. Our room was in what appeared to be a new wing of the building and was well presented with a modern, clean decor. The added plus was small, private'ish balcony (set up with two chairs and a small table) with great views out across bush land. We'd planned to have dinner out elsewhere in the local area but used the hotel bar for a drink earlier in the evening. Restaurant/bar have great views across the bush taking advantage of the floor to ceiling glass windows. All in all a great location with good facilities.

    4
    « Almost Perfect »

    Staff are friendly and professional. Everything is spotless and well kept. Good fast and free WIFI. Breakfast was large and cooked to perfection (Though my yogurt was forgotten on my roomservice breakfast and I didn't notice until after checkout). Only not so great thing was the bed was way too soft. mediocre sleep and annoying back the next morning.

  • 4
    « Quiet and good service »

    Service was good the staff were excellent on checkin and throughout my stay. I was in Newcastle on business and I felt really secure in this hotel. The room was spotless and I could not find a fault. The room had a balcony which is a nice change from other places I have stayed on business. The only feedback I have is my air conditioner was not very cold my room was very warm. I will definitely return to apollo if I come back to Newcastle.

    5
    « Great hotel in Newcastle Australia »

    Nice, clean affordable hotel room in Newcastle Australia. Friendly staff. Great breakfast!! Large room. Easily drive to beaches. Very peaceful surroundings. Free parking and internet. Responsive to special in-room requests.

    5
    « Outstanding service and enjoyable total staff attitudes. »

    The reception staff were outstanding with welcome and service - an obvious compliment to selection and training. All staff, including housekeeping, maintenance and restaurant were always smiling and happy. I felt happy and appreciated during the full stay. My reason for traveling to Newcastle was for my 80th birthday and General Manager Richard Christie & FOM Robyn EunSoo Lee must have spread the word - everyone who saw me said 'Happy Birthday' - wonderful people.

    3
    « Confused customer »

    Apon arrival to this best western I was aware I was paying $204 for a one night stay in a kind room, to than be told that they take " an imprint" of my credit card - for a $150 security deposit/to cover any damages, to than check my bank account and the $150 was removed from my account straight away! I was also told it will take a further 5-7 working days for a refund of the money, I personally have never received this type of service at any accomodation I have stayed at ever before! I personally know that the rooms get cleaned the same day each person checks out as my mother is in charge of a best western in town and a refund of the security deposit should happen On this same day! I won't actually stay here ever again! On the plus side, the bed in our room was extremely comfortable and I really enjoyed the spa!

    4
    « Quiet and clean »

    It's located on the Pacific highway but the room was very quiet as they are overlooking a lovely treed area with the birds singing. Great to sit on the balcony in the morning to enjoy your coffee. Room was well equipped and clean and bright. Excellent parking. New building and has an outdoor pool at the rear along the treed area. Very comfortable and good value for the dollar. Would definitely stay here again.

    5
    « Great Service! »

    We come here for one evening, stopover and evening meal. The reception was great. Room lovely! Nice view over the Gum trees, Kookaburras chirping away. Sun set on its way... Really nice. The Restuarant; the Manager was really friendly and attentive, as indeed were the rest of the staff. We ordered and the starters were finger licking good! The mains arrived, mine was spot on, Elaine's though did fall short of the mark.. We called the Manager over, he handled the situation with real professionalism. Really impressed with him. He offered us various options to put it right. He insisted on free desserts, very kind, we declined. But felt the whole experience warranted a top score on here. Why, well it's a true test of a place, when they handle a complaint. These guys were spot on. Will we be back, we sure will!

    4
    « Great place »

    We are back again for the second time, reception was as I expected the care the offered was fantastic. We went down for a swim and it was great, I went downstairs when my phone charger failed and they have lent me one that they have. This is why we came back without even checking other places. Good clean rooms great views , this is our go to place for newcastle

    5
    « Excellent accomodation »

    Beautiful accommodation. Handy to two large shopping Centres and close proximity to beautiful merewether beach. Friendly staff and room service is great. WiFi is fast and hotel has a free guest laundry service which is very handy.

    3
    « Smokers being pushed away »

    Air conditioning didn't work all that well. Can't believe that it has turned into a non smoking hotel, not even on the balcony. We stayed here in October 2015 and many times previously in which we could. Should make it so that the rooms on the southern side ( older section ) have smoking balconies and then all other rooms in the newer section could be non smoking which is the majority of the hotel. CATERING FOR ALL GUESTS. Just lost another customer for this reason

    4
    « Surprisingly good »

    Stayed here for business in Feb 2016. Was expecting very little due to it being a Best Western on a highway but was pleasantly surprised. Rooms are modern and comfortable, view from hotel is very nice and the resteraunt is good quality. I would recommend this hotel if you need to stay in the area.

  • 4
    « Great find on the Northern NSW coast »

    Recently stayed at the Best Western APOLLO in Charlestown (Newcastle) for a 5 night stay for work. I was VERY pleasantly impressed by the hotel and its team. PROS: * rooms were very spacious & quiet * generous parking around the hotel which meant we could park almost outside the room * Free WIFI * Breaky pack option was great given our early departure which precluded access to the buffet breakfast * staff were very pleasant and engaging * balcony was a nice way to relax in the afternoon with the range of birds and bush view * great coffee!! CONS: * limited room service and lunch menu for a hotel with so many rooms * pillows weren't very comfortable... too soft

    3
    « Good location, however our room was not clean. A little disappointing. »

    We arrived after a flight from overseas for a weekend. Upon arrival the bathroom bin was not emptied from the last occupants nor was the shower cleaned properly old soap still in it, hairs covered the floor and toilet. Quite disgusting. Hairs all over bed linen also. Rather disappointed however too tired to complain.

    5
    « Relaxing, beautiful view »

    A nice relaxing stay with a great breakfast. Staff are very helpful plenty of parking is also available. Good location to shopping centres as well as restaurants. Rooms are freshly renovated clean, crisp and comfortable.

    5
    « Christmas break »

    Richard the manager here went out of his way to organise a special all inclusive Christmas package for us. It was well worth doing for us. Top quality food and accommodation. Home away from home for our first Christmas on our own . Thank you Richard and your team of professional staff.

    5
    « Outstanding service - value for money »

    I have stayed here on several occasions (26 nights in 2015) and it just an enjoyable stay ever time. I have just arrived for my first stay this year and the welcome from the staff was just outstanding - they made me feel like one of the family. The rooms are always clean - the beds are very comfortable. Richard, Robin and the front desk staff are great, while Steve leads a terrific team in the food area. They make your trip easy and enjoyable every time.

    3
    « Good option when those closer to Newcastle are full »

    We (group of 7 in 3 rooms) spent 1 night in Best Western Plus Apollo during the January long weekend. We chose the hotel as many of the other hotels we wanted in Newcastle were either booked or too expensive. This was a good option in the end. Nice new and clean rooms, nice pool, excellent buffet breakfast and friendly staff. Walking distance to the Charlestown mall. About 5-7 minutes by car to the Newcastle city center. Where hotels in Newcastle are booked or beyond budget, this is an excellent option to choose.

    4
    « Great but.... »

    Special occasion ... Food was great , staff were helpful and friendly ( someone who can smile during breakfast service would be good),room was good but as it was the honeymoon suite- it was only good. Our only issue was the towels. They were thin to point of holes and all frayed at the edges. For one of the best rooms in the house maybe they should have reasonable towels

    5
    « Service with a Smile »

    Booked online for a short visit to the city. Ended up staying another night. Room was terrific, well appointed. Free wifi as part of the package. Best though was the front desk who could not have been more helpful with hints about eating places and sights in the city. Only had breakfast once.

    5
    « Pleasantly surprised »

    After 2 nights at the best western at Charlestown I can safely say I would recommend it to anyone wanting to stay in the area. The staff were exceptionally friendly efficient and helpful. Our room was lovely. The food and service in the Restraunt were amazing. And we made use of the gym and the pool the team and facilities were all brilliant. A special thanks to Danny for taking such good care of us and giving us all the information we needed on local attractions. Thank you team for making our stay so pleasant.

    4
    « Great overall stay »

    Stayed in the family room. Great for families as has washing machine that can be used free of charge, swimming pool, great breakfast, small gym for mum and dad. Rooms were clean and beds were ok. Staff very friendly too.

  • 4
    « Always Good »

    Clean, tidy rooms with great outlook. Staff efficient and friendly, ready to accommodate. Have reviewed before so not much to add nor detract from previous. Breakfast good, if not a touch pricey, but you get that anywhere these days.

    5
    « A welcome oasis for travellers/families »

    We were in Newcastle to visit family. This hotel suits us, we love the convenience, the friendly staff and comfortable accommodation. Our room was beautifully appointed, clean and fresh. We had a room which was part of a family conclave. You can enjoy the convenience of your own room, then next door is a similar room, but you can close the two rooms off to become your own family suite. Would suit 2 families or a small family travelling with grand parents. You can have your own privacy and get together when it suits you. Great concept. We were greeted with friendly smiles by Reception, Restaurant and Housekeeping Staff every day. Danny in particular was extremely helpful and obliging. Our dining experiences (Breakfast and Room Service) were excellent. Room service was quite quick, I was a bit worried about ordering fish, but it arrived crisp and fresh.

    5
    « Everything a family needed »

    As a family of four with two teenagers girls over twelve, it's getting harder and harder to find accommodation 'as a family'. This hotel hit the mark, accommodating the four of us in a 'family' room, consisting of separate sleeping areas and a balcony. We got excited when we were actually acknowledged by the staff during a busy checkin period, the dimple customer service practise of acknowledging customers and greeting them (& stating that you won't be a moment) appears to have been lost in many businesses, but not here! Then we were asked if we'd like fresh milk for our room (another item commonly left out of other hotels). Rooms have been updated, even though hotel is old, our room was great, roomy, clean. Only issue (& really wasn't an issue) was that we only had 1 roll of toilet paper ( which was quickly corrected) & the bar fridge hadn't been emptied from previous occupant (had half bottle of water in it). Room was great, bed & pillows comfortable, room overlooked greenery and back of hotel, balcony was relaxing with new screen doors. Air con worked, the two tv's n each sleeping area was also handy. We had room service which came with a smile (though the nachos were possibly a little overpriced at $18), but food was good and reasonably quick , Overall a great experience, we will return and well done to the staff for their attention to customer service (especially Danny on front counter, he should be cloned!)

    4
    « very good »

    A really great hotel, with very friendly helpful staff. Balcony lovely to sit in while enjoying a drink before dinner. Easy walk to the town. Only criticism if you have a lot of luggage there are quite a few stairs to the rooms.

    5
    « The guy that says 'the ducks nuts' well he had this place in mind. »

    I enjoyed the foodie experience, and nothing was too much trouble. The folks on the floor were delightful and i mean that in a professional sense. The restaurant service and the guy on reception was a treat, great work.

    4
    « Great staff and comfortable rooms »

    As always, our room was clean, comfortable and had what we needed. The breakfast at Babbingtons was lovely. However, the wifi signal was not very strong and I ended up exceeding the data allowance on my phone as a result. Staff are always friendly and happy to help

    2
    « Poor food »

    Very few meal options for vegetarian food. Overall not satisfied with food. I ordered a Sandwich for lunch on the go for 07/01/2015 and they gave me Wrap. The worst thing is they gave me a Muesli Bar on 07/01/2015 with expiry date of 01/08/2013. A product which was expired more than two years ago. I pull out from my lunch parcel and gave it back to a reception staff showing an expiry date and she was surprised. (Can be confirmed with a female reception staff at 7:30 am on 07/01/2015) I can't imagine that a 4.5 star hotel has such a low standard and quality of food.

    5
    « Can't fault it »

    We stayed in an executive king room. The room was huge, spotless and very comfy. Nice shower, very huge and comfortable bed, nice lighting. The onsite pool is quite small and there aren't many sun lounges (5) but we managed to snag 2 in the sun so we were happy! The included buffet breakfast had everything I could want for breakfast too. Friendly reception staff.

    4
    « Clean and tidy - pleasant »

    Stopped for a night en route to Sydney - the hotel room was neat, tidy and roomy with an outlook into the bush. Was a little surprised when the check in receptionist had to check with her manager that it was OK for two men to share a queen room - it is 2016, we have all moved on from homophobic discrimination haven't we? Otherwise fine as a stopover hotel.

    5
    « Excellent find »

    Great location with views from your balcony, helpful staff, comfortable and spacious room, room looks exactly like the photos, very clean, good quality restaurant. Heaps of free parking, quite a bit of it undercover, bus stop close by, walking distance to good shopping, this is certainly value for money.

  • 4
    « Unbeatable value! »

    So close to Newcastle city... yet half the price of the city hotels! Nice, modern room with bushland views and small balcony. Comfortable king-sized bed and plenty of pillows allow for a great night's sleep. Undercover parking, pool and gym. Friendly reception staff and easy check-in/check-out. Our room rate included buffet breakfast which had a good selection and was eaten in a pleasant, sunny room... again, overlooking the bushland setting. Our stay was in the holiday season, so it was a full house and some guests were not always considerate of others. Also I thought the house-keeping/cleaning could've been a bit better, (leaving an almost empty roll of toilet paper on the holder isn't acceptable... despite doing the "pointy presentation"! But if you want to stay close to Newcastle city but don't want to pay the city price... then this hotel if a good choice! Also great shopping at Charlestown Square and Cinemas are within walking distance.

    4
    « Delightful »

    Really impressed with Danny on Front Desk - his manner was lovely and he made us feel so welcome. The girls love the pool and we are so pleased we made this choice. Rooms are spacious and light, fresh and modern decor. Bathroom is also refreshingly modern and not at all tired. A great place to base ourselves as we explore Newcastle.

    5
    « 1st TIME »

    my review is only based on 1 night there but it was very rewarding to say the arrival book in was quick and very presentable along with some handy advice of the breakfast buffet.The room was very clean and the view out on the ledge was breath taking of bushland and tranquillity.

    3
    « In the middle of bush »

    Nice size room with a small balcony & air conditioning Bed was comfortable. No bath but Moden room. Walls are thin so you could hear showers, toilets running. There is no view but of trees. You will need to drive to shops or restaurants as the food here is very average

    5
    « Excellent place to stay »

    This was the first time we had stayed there and we stayed three nights just before Christmas. We found the room very clean (and it was spotlessly cleaned each day) and spacious with a comfortable bed. We were originally concerned about roadway noise but the rooms are set back from the road and we found the room quiet and well equipped with iron, ironing board, safe, air conditioner and tea making facilities including decaffeinated coffee. Check in was fast, friendly and efficient. It is in an central position to Lake Macquarie area, Stockton beach/Anna Bay beaches, Newcastle a short drive away with a large shopping center just down the road. Breakfast was excellent and you were offered fresh cooked eggs anyway you want them. We are planning to stay there again in the near future.

    5
    « Relaxing and convenient »

    I have stayed at the Apollo International many times over the last eight years. The hotel is consistently good. The staff are always helpful. No requests were a problem. The rooms are clean and spacious. The location suited me this time. It was between my lunches and dinners with friends. The beaches are minutes away by car. The city of Newcastle is about 15 minutes away. Charlestown Square shopping is an easy ten minute walk from the hotel. This means of course that guests need a car or to use a taxi. That is not unusual. Having a first class restaurant on the premises is a bonus. I recommend Babbingtons for enjoyable meals. I recommend staying at the Apollo International.

    4
    « stay at charlestown »

    very enjoyable stay in a well- appointed room and very comfortable bed. excellent buffet , well priced. helpful and friendly staff.Would definitely stay there again.well maintained grounds, including a lovely pool.

    5
    « Just brilliant. »

    From the reception you get from all staff members to the cleanliness of the rooms, everything was of a very high standard. Stayed 3 nights and each day the rooms were cleaned faultlessly. Will definitely stay again!

    5
    « Highly recommended »

    Great service, friendly staff and great amenities. The office staff, cleaners and restaurant staff were excellent. I highly recommend the Best Western Apollo to anyone wanting a comfortable stay in Charlestown.

    4
    « Very satisfactory! »

    Twice for short-term stays I've used this hotel. Both times: very friendly and helpful staff, good clean rooms with balconies, quiet with no road noise. It is well located and easily found on the main road, it's also close to shops and beaches. Happy to recommend...

  • 5
    « Comfy rooms, great service »

    Stayed here for 3 nights in a large, well appointed room, overlooking a reserve of mature trees. Despite the closeness of the highway, there was no noise, because the rooms have been placed with no direct proximity to the road. My room had a balcony with a door that could be left open - always better than air-conditioning. I enjoyed a morning coffee watching a Kookaburra sitting on my balcony fence. The bathroom was large, with a walk in shower. Staff were friendly and genuinely welcoming. It was a very pleasant stay.

    4
    « Good value with nicely appointed rooms »

    Went to a work Christmas function and stayed the night at this nicely refurbished property. Pleasant bushland outlook. Food great at dinner and breakfast. Friendly helpful staff. No elevators so if stairs are an issue as fir a room on the reception level or one accessible from back car park. Rooms are large and well appointed with comfortable beds, large walk in shower and flat screen tv. Room service available for limited but reasonable hours. Nice bar and restaurant. All in all a good venue and we enjoyed a pleasant stay.

    4
    « Night away »

    My partner and I booked a king suite with a balcony and when we reached our room there was barely a window and 2 single beds, after lugging our bags back to reception they apologized and upgraded us to a better room. After that our stay was lovely.

    5
    « Great hotel with sensation food and service »

    I have stayed at the Apolla several times now and the only complaint I have is that the food is so good we don't get to try other restaurants in the area. I will continue to stay at this hotel when working in the area.

    5
    « Fantastic hotel and staff »

    Stayed for 5 nights and I found the hotel very clean, modern and the bed was extremely comfortable. The reception staff were excellent and even the room service food was very good. I would definitely recommend staying here.

    5
    « Room »

    A very clean room, bed and pillows were good. I didn't use any other facilities. All room facilities worked, bathroom well set out. Internet was maybe a tad slow, but overall good. Housekeeping did a very good job of replenishing supplies and tidying.

    5
    « Outstanding »

    Visiting newcastle this weekend for our business christmas party and wanted to stay an additional night in town. Booked into apollo international. Upon arrival we were greeted with smiles and offered an upgraded room in the new wing. Beautifully appointed overlooking the tranquil bushland. Room service value for money and even the in room bar very well priced. Well done. Will come back here when we visit again.

    4
    « Enjoyable stay »

    My first stay at the Apollo International in Charlestown definitely won't be my last. The facilities were great, the rooms were well appointed with very comfortable beds and the staff were very attentive.

    4
    « Great Stay »

    We have stayed before at the Apollo and it has always been enjoyable, clean rooms with all the essentials,very comfy king beds not much noise from the highway or other guests,and breakfast the next day at babbingtons.

    5
    « Our stay at Apollo »

    Our stay at Apollo International , was another very pleasant experience. The room was clean and smelled fresh. the bathroom was the same. Our balcony basically overlooked Newcastle...great view. facing North. Was nice to sit out and have a coffee on arrival. Reception staff were helpful and friendly at all times. I hope next stay will be longer. Thank you all for a wonderful stay.

  • 5
    « Favourite Newcastle Area accommodation »

    We always enjoy staying here as the accommodation and particularly the food is excellent both for dinner and breakfast. The menu choice is very good and the staff are excellent. Would highly recommend a stay.

    5
    « Great place to get away »

    Stayed for two nights and every staff member I spoke to had a smile. Great atmosphere. The nature reserve located at the back made me feel like I was staying in a forest get away. The food at the restaurant was top class while I enjoyed forest views.

    5
    « Really enjoyed this Hotel. »

    We had a wonderful room here for 2 nights, very spacious with fabulous big spotless clean bathroom. The balcony off our room was a wonderful surprise, all set with a table and a couple of chair, looks out onto a beautiful green wooded area right behing the hotel. Screen door on the balcony so you can sleep with the door open and get nice fresh air. Our room was on the back so we had no noise at all. The cafe on site is quite nice serves quite a nice lunch and supper. They have a very nice pool area and complimentary guest laundry. The staff is very helpful and friendly. All in all a great 2 night stay.

    5
    « Surprise package »

    I was a bit dubious about staying here but was pleasantly delighted with the room and friendly service. Quiet location, peaceful view, plenty of parking and in such a handy location. We will definitely stay here again. Breakfast was great, hot and cold with eggs cooked at my request. Friendly staff.

    5
    « My stay at Apollo »

    The management and staff were absolutely wonderful. I was there while my husband was in hospital and they could not do enough for me. The rooms are lovely, and so clean. I would recommend to anyone needing accomodation in the area

    4
    « Good location, away from the main city »

    Nicely located on the main highway between Charlestown and the city of Newcastle. This establishment has over 90 rooms which are great in size, clean and modern. They also offer complimentary WIFI which has a data limit of 3.5GB, so just handy enough for emails and surfing the web (with no videos). Checkin process was easy with friendly staff offering milk and giving good directions to the room. Overall the hotel is good value. The only downside I found was the car park. I found the spots to be narrow, leaving you to worry if someone will open their doors on your car.

    3
    « Apollo Hotel »

    Each time we have stayed over the last few years the service, cleanliness and general appearance have slowly worsened. Housekeeping was particularly poor, with floors not cleaned, bathroom left wet and bed making no more than a quick pull up of the blanket. Not anywhere near the claimed 4.5 star rating.

    4
    « Short Stay »

    We did enjoy our stay very much even though it was only for one night. The young lady on reception was very helpfull and pleasant. An assett to your company. The room was clean and tidy but did show signs of people not respecting the room and causing damage. Even though it was on a main road it did not cause us any problem, the room was pretty quiet. I did however find the shower did not drain quickly and the water tended to spread over the bathroom floor. We would be happy to visit this venue again if the oportunity arose.

    5
    « Overnight stay »

    Check in was easy. Room was clean and well serviced. Bathroom clean and functional with range of soaps etc supplied. Bed was comfortable. Room was quiet and smoke free. Air con worked well. Good location with nice view from the small balcony. Staff friendly and helpful. TV is a little tricky to use but excellent picture and a good range of programs available.

    5
    « Business stay at Apollo Charlestown »

    front desk staff were extremely engaging and catered to my requests. They had heaps of personality and made me feel special and important to them. They confirmed future bookings, and when requested changed rooms for me. There was fresh fruit and newspapers supplied free and they handled my restaurant booking without a hassle.

  • 4
    « Overnight passing through »

    Clean room, comfy bed, great air-con on a very hot day. Lovely bushy outlook from the balcony. Nice and quiet. We had a spa room, but water pressure was very low and it would have taken forever to fill, so we missed out.

    4
    « Comfy and air conditioned »

    We had a passing through stay on the hottest day of the year. The air con was wonderful. Comfy bed and room. Yummy room service. We had a spa room, but didnt use the spa, as the shower water pressure was so low, it would have taken hours to fill the spa. Nice view, and a lovely quiet room. That's the main thing.

    4
    « Nice place for an overnight stay »

    We had a king spa room which was clean and spacious. Nice view from the balcony, and was very quiet. Ordered room service for dinner. The food was delicious and good service. The staff at reception were friendly and overall it was a nice overnight stay

    5
    « Room with forest view »

    Our first contact was with staff at check in who were fantastic and helpful. Our room was wonderful with a balcony overlooking the garden and bush beyond which was so serene. We had dinner in the restaurant which was also wonderful and wait staff were very efficient. We were seated at a table overlooking the forest. Would recommend this hotel. The only downfall was they don't have luggage trolleys.

    5
    « It is the only place I will stay in Newcastle..for work or otherwise! »

    I travel all over the country and internationally with my work, and I always look forward to coming back to the Apollo! The staff are efficient, professional and extremely friendly, The room was amazing!! And spotless. Large, very comfortable, everything you require for a relaxing comfortable stay. The large balcony with beautiful views overlooking the quiet nature strip, and distant sea views, is a great place to relax and unwind with a chilled glass of wine off the menu or out of the fridge. The room service food was 5star!! Every bite was delicious and alway very fresh. I have also dined in the restaurant many times, and have never ever been disappointed with the food or service. I highly recommend the Applo, it is by far one of the best hotels I frequent on my travels.

    5
    « Russell W Davies »

    Great hotel with spacious rooms and great views. Close to Charlestown Square and Beach areas. Restaurant offers lovely meals in a first class manner in a atmosphere that makes you feel very special. All staff were so friendly and helpful and I would most definitely stay there again.

    4
    « my stay »

    This was a great place to stay. Very quiet, clean and large room, The staff were very helpful. Beautiful setting. Kookaburra woke me at 5am. I will stay there again for sure. We received an upgrade. It was close to a shopping centre and to the lake. It is a short drive to Newcastle and the beaches.

    2
    « Ok hotel »

    A nice clean hotel with really friendly staff and a great restaurant, BUT very very slow wifi and it kept dropping out, half the hotel is looking over the dumpster bins ( you look at them from above) they where over full, looks like they had not been picked up for days ( I was here for two night and they were not picked up ) think they need to be picked up a lot more, this is the second time I have stayed here and it was the same last time .....

    5
    « Very pleasant stay »

    Every interaction with staff was excellent. Everyone was very friendly, personable and efficient. Our room was huge, comfortable and the little balcony was a nice surprise. The only gripe was $25 per person for buffet breakfast.

    4
    « Nice place in average location »

    This hotel had all the necessary amenities for a comfy stay. It is clean and the service is good The location of the hotel is a bit odd particularly for where I was heading. The food was beautiful. If needed, would stay here again for sure! The view from the room overlooking the bushland was nice. But the main road out front was a distracting noise.

  • 4
    « Happy Memories »

    Attended a wedding reception at Apollo Int. Stayed overnight. Very good accommodation. Nice large room, generous tea and coffee facilities. Lovely view of bush setting and manicured gardens from balcony. We would stay again.

    5
    « Excellent hotel »

    Clean and spacious rooms, very comfortable bed , attentive and courteous staff , 24 hour reception ,great choice of meals from restaurant , close to major shopping centre , definitely value for money . I will be back next year

    5
    « Great »

    Its a great motel great location great night sleep staff was helpful great for kids and the spa bath was so relaxing will stay there again and tell my friends about the service and great motel my child loved the spa and pool room was clean and tidy

    5
    « Excellent family accommodation »

    Perfect for our family. Easy access & parking, nice restaurant with brekkie free for kids, separate bedroom for adults, well-priced, nice bush land setting although on s main rd near major shopping hubs.

    5
    « Clean and comfy »

    We stayed here last night after an all day corporate event. We had done quite a few mile during the day as well as other very taxing activities, followed by a very long evening. On our arrival ( mid after noon) we were greeted with a smile and relaxed, yet professional attitude of the reception staff. our room was spotlessly clean and everything you could possibly need including a comfy bed and a lovely shower and the balcony overlooking the trees was nice. After returning quite late, I needed some things done and Barry at reception could not have been more helpful. We had a buffet breakfast which offered everything you would want and catered for everyone, actually a pleasant surprise was the scones with jam and cream, yum, I would not hesitate in recommending this hotel

    4
    « Very Comfortable »

    Located in Charlestown the Apollo Best Western was a surprise package! Very comfortable with large rooms. Very quiet surroundings (where I was). The staff were friendly and accomodating. Clean and cosy!

    4
    « Best western apollo »

    Good location for greater Newcastle area. Engaged and friendly staff. Room was nice with all the necessary inclusions Inc wifi which is great. Ate at the restaurant for dinner and was impressed. Service food and value all good. One bit of feedback is that the wine list didn't include many hunter valley drops which I would of thought would be good.

    5
    « Very comfortable and friendly »

    We stayed for a week for a conference at the hotel. Our room was very well appointed, clean and comfortable. The staff at Apollo were extremely helpful and friendly. Really appreciated the undercover parking. The room rate was also very reasonable for the quality of the hotel. Would have liked to spend some time in the pool however we were too busy. Maybe next time.

    4
    « Clean & Comfy »

    The room was lovely & clean beds are comfy, they should be very happy with their Housekeeping staff, they do a great job. Getting ready to go out, plugged the iron in & it tripped the whole room out. "302" I would be questioning as to who is tagging these appliances.!!! I also wasn't impressed with the hair I found in my baked beans at breakfast. Cooks are obviously not wearing caps in the kitchen.

    5
    « best place I've stayed »

    I have stayed all over Australia, and for some reason this was my favourite! It was stylish and the bed was amazingly comfortable and the bathroom was amazing. I will stay again very soon. Great view.

  • 5
    « Excellent rooms »

    Upon arrival the reception desk staff were very helpful and friendly, the room was very clean and tidy, mini bar was well stocked. Good location close to Newcastle City. We would definitely stay here again.

    4
    « Great stay »

    Excellent hotel, really convenient for staying in Newcastle! Not the best breakfast but lovely comfortable room with great shower, and comfortable bed. Felt clean and the balcony was a little bit of luxury! Would definitely stay here again

    5
    « Best stay over »

    The room was comfortable and the bed was excellent. Great outlook and nice and quiet. Staff very polite and helpful, The position of the hotel is central to many areas and the facilities are comprehensive. The only addition that would make it complete would be a spa.

    5
    « Best place for a quick business trip hotel »

    Clean room with magnificent views. Brilliant comfy bed.Good room service menu. Good mini bar. Great Breakfast and fabulous coffee! Great parking facilities and staff were very welcoming. Very centrally situated near a Shopping centre and various restaurants!

    5
    « Great Value and service »

    This venue offers great service and value, with everything needed for business travel. Tranquil location with valley views. Birds singing in the morning outside on our balcony Parking at the door, great restaurant, comfy bed, balcony, quality toiletries in bathroom - tick tick tick. Will stay here again. Made very welcome by Staff.

    4
    « Great value and comfort »

    This venue offers great service and value, with everything needed for business travel. Tranquil location with valley views despite main road. Parking at the door, great restaurant, comfy bed, balcony, quality toiletries in bathroom - tick tick tick. Will stay here again.

    5
    « Spot on »

    Clean. High standard. staff were professional. I loved the gorgeous toiletries. the fresh milk on arrival was a simple pleasure. A reasonably priced mini bar. It was a shame i couldnt get room service after 8:30. Menu looked good. The bath tub was huge and the comfy bed...

    4
    « Conference Accommodation »

    Very comfortable and quiet considering highway was a short distance away. Lovely views. Room was comfortable. Lift would have been good for carrying cases upstairs. More staff on Reception would have been good when our large group checking out.

    5
    « Awesome »

    Very happy with our stay we were originally only staying one night but changed our mind and stayed two. Hubby wanted a bath so as we were already given our room before we touched anything we rang reception who upgraded us to a family room at no extra cost. Reception are very lovely and polite make you feel welcome. The rooms are beautiful beds are very comfy and spotless. Stayed here twice now will definitely be back.

    5
    « Wonderful stay, comfortable beds, lovely restaurant »

    We stayed here for 2 separate nights at the beginning and end of our trip to Queensland and we found the hotel excellent. The check-in was quick and easy, plenty of parking and we were able to get a late check out on both nights which was great. Our room was large and spacious with a balcony also. Our continental breakfast was fresh, and there were lots of options. We also had dinner there (Babbington's) one of the nights and found the food excellent, and kids eat free! We found the staff at the restaurant and in the hotel both friendly and accommodating. Overall, we enjoyed our stay and would return again and recommend the hotel to others.

  • 5
    « Great stay, comfortable beds great service »

    Great stay, comfortable beds great service and also easy access across Newcastle. Also room is spacious, clean and tidy. Had a nice view of the outside nature. Dinner at the restaurant was excellent and very tasty.

    5
    « Comfortable »

    Great location coupled with comfortable and quiet rooms at a reasonable price. Situated on a major road is not a problem with adequate sound proofing and with the beautiful bush outlook at the rear very soothing. It is nice to wake up to the sounds of nature when you decide to let it in.

    4
    « Great hotel with some minor problems »

    I stayed here with my family for 1 night in September. There was plenty of parking, a shopping centre is 5 minutes drive away and although it's just off a main road, we didn't hear any traffic noise. We had our own private balcony which had a nice view of bushland. The room was also clean and spacious enough for three people and had free wi-fi. I slept on the sofa bed and while it was comfortable enough - except for the pillows which were far too flat, even for someone who likes flat pillows - it had been made up with a single sheet and possibly the thinnest "blanket" I've ever seen. It was a cold, rainy night, so I used the additional extremely thin "blanket" from the cupboard because the sheets were so inadequate. I still couldn't get warm and subsequently had an awful sleep. I really think this hotel should invest in warmer blankets. The room does have air con - which wasn't turned on as we returned late to the room and went straight to bed - but there should be sufficient blankets without the need for this. The other two family members had a single bed each and slept quite comfortably. My only other comment would be that there is a full length mirror directly opposite the toilet in the bathroom which I found both uncomfortable and weird. Surely there was a better place to put this? Despite this, I would recommend this hotel and would stay here if I'm in Newcastle again as the positives far outweigh the minor negatives I've mentioned.

    4
    « It is not a far as you think »

    A relaxing place to unwind after a long day, facilities are great and staff are friendly. If you want to dine out it is not that far to drive or catch a cab to city centre. Rooms are quiet and the beds are comfortable. Prices are reasonable for what you get.

    4
    « Very Good »

    Check in was easy and welcoming. Rooms clean and fresh on arrival and stayed that way after servicing daily. I didn't hear traffic or other guests which made sleeping easy. Overall this is a good place to stay for a good price range.

    5
    « This is very good place. We'll be back »

    I stayed with my family for 1 night in this hotel/motel. Room was very good, beds were comfortable, wifi was ok. Really nice. If we come to Lake Macquarie area, we will definetely stay here. We got under cover parking close to the lift. All the facilities seems new and well maintained

    5
    « Worry free business stay »

    I stayed for 3 nights while on business & this place provided everything needed: - a room (larger than a shoebox) - a clean room and bathroom - comfortable bed - quiet - desk to do work (desk could have been bigger, but was OK) - check in and check out was effortless - staff were polite and efficient

    3
    « Not Happy »

    Internet didn't work, staff stated rainy weather was interfering with internet. The shower pressure was low possibly due to being given a handicap room, kept awake at night and early in morning by an entrance door adjacent to room banging from people entering and leaving. Kept awake by cleaners talking and vacuuming in corridor in morning.

 

Getting to the hotel ...

All directions
·From: Sydney. Approximately two hours from Sydney, take the "Swansea/Doyalson" (East Lake Macquarie Exit). Follow to the BEST WESTERN PLUS Apollo International Hotel.