BEST WESTERN Plus Hotel Du Parc Chantilly,  Chantilly 

4.0/5  - based on 216 guest reviews.
36 Avenue Du Marechal Joffre, 60500, Chantilly, France - See map
+33 3 44582000 +33 3 44573110

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> Room 1

1 adult

 

Hotel advantages

  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
TripAdvisor Traveler Rating
based on 218 traveler reviews
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The Best Western Plus® Hotel Du Parc Chantilly is easily accessible to an English bar, shopping gallery, park, Chantilly's Castle, museum and several golf courses. The train station is 300 meters away. We are only 30 minutes to Paris and 20 minutes to Charles de Gaulle Airport. The Best Western Plus® Hotel Du Parc Chantilly offers a meeting room that accommodates up to 90, photocopy service, concierge and elevator. Our rooms are equipped with cable television, coffee maker, iron and ironing board, dataports and a wake-up call is available. Enjoy your stay!

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Room 1

Guest reviews


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based on 218 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
57
Verygood
 
103
Medium
 
45
Poor
 
9
Horrible
 
4
Business Business 62
Couples Couples 96
Family Family 27
Friends getaway Friends getaway 14
Solo travel Solo travel 12
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Hotel Du Parc Chantilly,Chantilly
  • 4
    « Decent, good value hotel »

    Stayed here for 3 nights visiting my daughter in Gouvieux. There were no horse races on so only cost €70/night for a single bed room. Don't pay for underground parking if you're there at the weekend as you can park free on the road behind (Avenue Aumont) from 7pm on Friday to 8am on Monday. Overnight between 7pm - 8am is also free. Only negatives were they never topped up my teabags the next mornings.

    5
    « Great location: great location; beautiful environment; warm, helpful staff. »

    My wife and I recently stayed at the hotel using it as a base to play golf at Chantilly and other golf courses in the vicinity. We had a very comfortable room with views on to a lovely garden. Our stay was enhanced by the warmth of welcome and kind assistance of the staff, in particular Sonia but especially Timothy provided great assistance with directions and recommendations re restaurants etc. We thoroughly enjoyed our stay and recommend the hotel to anyone visiting Chantilly. Vyn Tozer, Balwyn North, Australia.

    1
    « Taxi scam »

    Beware of this hotel when ordering any taxi service. We had a business diner with a group that stayed at this hotel and had to order a cab back When we asked the reception desk to call a cab they insisted on calling their own contacts , they said it was a taxi service either hb same price as the official town taxi service. The car that came to pick ups up was in fact a limo that ended being twice the price as what a can would have charged . Note that even entering the car we asked if this was a taxi and the driver said yes. So that we had 120 euros instead of 60 euros. Clearly a scam . You would expect a very different treatment in a place like Chantilly and from a hotel like best western. Very disappointing.

    5
    « Great for a stop over »

    Stayed for one night as a stop over en route to Disneyland Paris (about 45 mins drive away) - 2 adults and 2 young children. Nice room with a huge balcony (1st floor) which was great as we could sit outside when the kids went to sleep. Good location a short walk from the main eating/shopping areas with a couple of restaurants closer to hand. Free parking outside the hotel in August. Paid for breakfast (kids ate free) which wasn't cheap (15 euros each I think) but good selection and set us up for the day at Disney!

    2
    « 4 stars at stake »

    Beyond the excessive room rate (price) at 345€ a night including breakfast for 2 adults and 2 children, the room was on average (no proper bed for the children) and the breakfast buffet was disgusting. In a nutshell disappointing!

    5
    « A great night in a lovely hotel!! »

    We are a family with 2 big children and we have a great stay in a family room in this hotel!! Everything was perfect, except of the free wi-fi that works in two mobiles but doesn't work in the other two... The room was big, very clean and very nice decorated!! The staff was very kind and helpful! The area of Chantilly was a good choice for accommodation not only for the wonderful castle and the nice forest but also for flights from Beauvais airport (50 Klm far from the airport). I strongly recommend this hotel!!

    4
    « Pleasantly surprised »

    Only stayed as flying out from Charles de Gaulle airport next afternoon and did not want to be too far away ( about half hour drive) Staff were very pleasant,room clean,good wifi and parking outside hotel which is free in the month of August. Great chateau to visit and the town is very pleasant will definitely come again.

    1
    « BOOKING RESERVATION DISHONOURED »

    On October 20th 2015 I made a phone reservation for 3 nights Oct 1st, 2nd & 3rd 2016 which is the Arc De Triomphe Festival Weekend on Chantilly. Le Parc immediately sent me a 'Booking Confirmation" email. On July 11th 2016 I phoned Le Parc to update my Credit Card details which they had stated would hold the booking - exactly the same procedure we had when we previously stayed at Le Parc, but I was informed by their reception that I did not have a booking for these dates. I immediately emailed Le Parc their BookingConfirmation. Since then I have phoned repeatedly requesting to speak to Le Parc's Reservation Manager, Claudine Etienne & Hotel Manager, Sarah Gillini without success as they are 'always in meetings/not there". Reception stated ' they would phone me' but did not. Eventually on 17th July I received an email from Ms Etienne stating 'I received your email. However there was a misunderstanding, our hotel is fully booked for that period & I am afraid we will not be able to keep your reservation'. This was over EIGHT months after Le Parc's BOOKING CONFIRMATION for these dates had been sent to me! I replied by email to Ms Etienne that it was Le Parc's legal responsibility to honour our booking as it was totally their error/mistake. Ms Etienne replied that 'Le Parc had changed their Reservation System & that my reservation had NOT been confirmed. What exactly was Le Parc's Oct 20th 2015 Booking Confirmation then? In Ms Etienne's email she also offered to book us two hotels out of Chantilly - this Completely defeated our wish to stay at Le Parc which is situated in the centre of beautiful Chantilly town & alongside the chateau & racecourse. On 20th July I emailed Ms Etienne that we wished to stay in central Chantilly but to date we have not received a reply despite sending a second email. I also contacted Best Western's Head office who stated that as the booking had not been made through their system they could not help. Clearly Le Parc's Customer Care & Responsibility means absolutely nothing. If a Booking Confirmation Formal Reservation is to a Customer it should be honoured by that hotel as it is a legal document of verification. Le Parc failed to do so & we have already paid for Arc De Triomphe Festival tickets and travel but, after being so appallingly let down, left with no accommodation. We have been very badly treated by Le Parc's Management and my wife & I give Le Parc Zero(0) for Customer Care & Satisfaction

    4
    « Great location, pleasant stay »

    Visiting friends in the area we stayed overnight at this hotel. The location is excellent, a car park is available and the service is very professional. The rooms are pleasant. Would definitely stay here again.

    5
    « Best ever in that area »

    This hotel was very good. Normally stuck in very poor alternatives in and around Laigneville. Would definitely recommend this and ensure I am booked there for any future trips to this vicinity. Good rooms, clean, comfortable. Service is very professional with pleasant staff.

  • 4
    « Nice place »

    Stayed here as a last minute trip. Very friendly staff, good sized rooms and bathrooms. All very clean and quiet. Good value for money even with European Football in the town where the England team was staying. Would not hesitate to stay here in the future.

    4
    « Nice hotel in lovely town »

    My partner and I stayed here for two nights recently for a friend's wedding. The hotel is in a convenient location, walking distance from train station and into town. The staff were friendly and helpful, just allow lots of time for checkout on a Sunday as there's only one staff member. The hotel has a nice lounge/bar area and free wifi. We didn't eat breakfast there but there's lots of restaurants and cafes within walking distance. We had a big comfortable room, overlooking the park across the road. It has all the amenities and a bath, seperate shower, hairdryer, kettle but no bar fridge. I would recommend this hotel. FYI - girls, there's a good nail salon next door and I just walked in to get an appointment.

    5
    « Great »

    Great location, extra helpful staff and ideal for a break in the lovely town of Chantilly. Excellent restaurant L'essential, 3 minute walk away, recommended by staff. Had a super stay even though we spent a good deal of time in the local cemetery tracing husbands relatives!

    3
    « Clean, convenient, no frills »

    I spent two nights at the Hotel du Parc. The room and bathroom was spotlessly clean and the bed very comfortable. Noise insulation was however not so great - road noise from early in the morning and I could hear everything being said by people out in the corridor. There was a lot of shouting and doors banging in the middle of the night - not the hotel's fault if there are noisy guests but the poor noise insulation meant I was wide awake for a long time. Breakfast was adequant and it would have been nice to sit outside in the sunshine to have it but that was apparently not possible. Staff on the whole were friendly but not very attentive. The room was expensive for what was on offer. The location is conventient for the train station and visiting the chateau, stables, etc.

    4
    « Further attention required. »

    Modern, very clean,great position in town with many good restaurants close by. Good and very helpful staff. Regrettably it appears that several rooms have no drawer storage for clothing. Friends staying three days whilst we there there had to leave their clothing in their suitcase, other items which hung in the wardrobe. Bath/showers had no hand rails or non-slip footing, and no hooks for bath robes. Unfortunately there is no in-house restaurant for evening meals.

    3
    « not enough money to buy big quilts ? »

    Big problem with the bed ! It is big so it's good, the quilt cover is large (so far so good) but inside cover, the quilt is really small ! so when you're in bed, the limit of the quilt is in the middle of your body ! I went to the reception: the poor girl was the only employee there on Sunday night,she didn't know what to do ! I asked if there was an empty room where she could get an other quilt. So we could sleep with 2 quilts side by side. Next morning, our friends (in 3 other rooms) related same problem of quilt but didn't dare asking the reception. ALL THE BEDS ARE EQUIPPED WITH SMALL QUILT ! Incredible

    4
    « business trip »

    very nice property, clean and quiet, great staff. great location so that everything is walk-able for meals and sight-seeing. you can walk to all restaurants, shops, grocery markets, Chantilly Castle, horse track and stables and grounds. very nice property!

    4
    « Taste of France »

    I was in this hotel for a business travel. But it was a good start point to visit the Castle of Chantilly and the park. I didn't know this area of France and I was really surprised in a positive way. The hotel is clean and rooms are new and big. The only problem is to park if you have a car; you have to pay for it, both in the hotel parking or in the streets near to the hotel.

    4
    « All in all a pleasant stay »

    Very pleasant typical French styled hotel, close enough to Paris proper, with nice rooms (on street side w/ French balcony viewing the park) that have everything and as a big plus sufficient and affordable parking right in front of the hotel.

    3
    « Reasonable hotel, disappointing service »

    Good location, reasonable pricing, neat and clean. The staff has a very indifferent attitude. Biggest let down is there being no restaurant/ food service except for breakfast. What makes up for all the shortfalls is beautiful surroundings!

  • 4
    « Tranquil Chantilly stay »

    We spent our last 2 nights of a 12-day Normandy trip in this hotel in Chantilly. Not too far from the major sights and the Chateau museum. Good restaurants within 10-15 min walk. Parking in Chantilly is difficult. The hotel had limited underground parking at 12 euros/nt, but it was unavailable, so we took our chances and found parking on the street. The lobby and rooms have been recently renovated, and we had a nice balcony overlooking a park at the rear of the building. It's quiet. Comfortable. Reasonably priced

    2
    « Disappointing, lacking and poor service »

    Firstly, the location is key and central to the town centre and the other tourist sites, hence why we choose Best Western Hotel Du Parc. Everything else can only be described as poor. We never felt for one moment that we were being treated as hotel guests should be, and in-spite of us telling the hotel staff about numerous problems, we never got the result, we deserved. Which is really disappointing. The room was minimalist and lacked any form of shelves or chest of drawers. Which, meant that you had nowhere to store anything other than in a tiny wardrobe with six coat hangers. Therefore, our folded clothes and small items had to be kept in our suitcases throughout our stay. The room safe did not work and in-spite of repeated requests for this to be fixed, we had to carry our passports and cash around with us, all the time. Our room was not serviced on two separate occasions and when we told reception, nothing happened. But we did continue chasing them up and a maid then appeared in the early evening on both days, whilst we were trying to shower and get ready to go out. Which, was not satisfactory and deserves a bad-timing award. Especially, when you are out all day sight-seeing. Breakfast (an extra cost), was okay, except that the hot food was always cold or luke warm. Car parking (another extra cost), was not as secure as stated with the main gates being left open frequently. But the hotel lacks sufficient parking spaces for its large size ... there was only eight! In conclusion, certainly NOT a four star stay and we won't be staying there again. Although, we do intend to return to Chantilly, because the place is fantastic. There is so much to do and so much to see, that we feel we didn't do it any real justice. A truly great town for a quick break or a much longer stay. Chantilly also has lots of really nice restaurants and shops. Plus it has a great market square and town market, when it arrives at Chantilly. The chateau, racecourse and grand stables are truly exceptional.

    4
    « Unplanned stop but lovely »

    We stayed here for two nights unplanned as our car broke down en route to the south of France. Staff were welcoming and helpful. Hotel is located within walking distance of Chantilly chateau and the racecourse. No on site parking but you can park on the road outside at no extra cost. Rooms were modern, there was a stylish bar and reception area, a business centre plus the added bonus of a nice garden area (park?). Only negative comment (always one!) was that our first room didn't have a fridge but our second one did (we had to switch rooms as we initially booked in for one night). Both rooms had tea and coffee making facilities. Would stay again and recommend to a friend.

    5
    « Great hotel close to Chantilly station »

    We stayed here for 3 nights for a mini break for a wedding. The hotel is very clean and the staff were friendly and helpful. Our room was big and had a huge terrace which overlooked a small park. The breakfast was great with plenty of choice. The location of the hotel is great, only a 5 minute walk to the train station and 10 minutes to the town centre. All along the road are a choice of bars and restaurants. There is a forest across the road and the castle is also within walking distance. All in all a great hotel and would stay again without hesitation.

    5
    « Wonderful ambience & location »

    I spent 10 nights at this lovely hotel with some friends. The location was within walking distance to many restaurants & the downtown shopping district. The front desk & dining staff were very friendly & accommodating. The breakfast was wonderful & had many hot item options. The croissants, breads, & local honey were delicious! The rooms were comfortable for 2 people & had a small "balcony" facing the park. Comfortable beds & large bathroom by European & American standards. Very nicely remodeled lobby & rooms. The lobby area was a nice morning & evening gathering place. I would definitely stay here again.

    4
    « A summers evening in Chantilly »

    Room was neat, surprisingly the small single room walked out onto a lovely balcony with seating to enjoy the view of the town. This was definitely a perk! Drinks are made with such care and precision! Beautifully crafted fruit decorates the glass. Like fact the hotel is centrally located making walks in town, to one of many bistros and Château chatilly easy! Forest across from hotel, safe to walk through even late in evening.

    4
    « Thanks for a lovely stay »

    This hotel has been extensively renovated since my last visit some years ago. The reception and bar area are very modern and tastefully decorated. The hotel reception were very friendly and accommodating. The outside patio area is a very nice place to enjoy a cold beer in the sunshine. Comfortable bed and modern bathroom, electric shutters are also a bonus. There was no air conditioning in my room but there was a fan provided. Street parking is available overnight and there is an underground car park under the hotel but with very limited spaces available. Breakfast was good quality and more than ample with a selection of cheeses, eggs, cereal, jams etc. The hotel is in easy walking distance to the town centre and there are quite a few lively bars and restaurants in the area. Thanks for a very pleasant stay.

    3
    « Nice room and bed, expensive cab ride »

    I got this room using best western rewards points for a 12 hour layover at night in Paris. Was told it was close to airport. It's not. About 45 mins away and $200 cab ride round trip. Very comfortable and clean hotel. Slept fine. Felt clean.

    5
    « Best of the north »

    We arrived in Chantilly on a fast exodus from Paris, seeking air conditioning, a comfortable bed, and quiet, during an excruciating heat wave. We found all of those things at the Best Western...

    5
    « Best Western, Chantilly »

    This hotel is contemporary, the staff is friendly, and it is in a convenient location to the Chateau. Our room was surprisingly spacious and impeccably clean. The hotel FAR exceeded our expectations. We highly recommend it for those staying in the Chantilly area.

  • 5
    « Best Western Du Parc, Chantilly, France »

    Excellent value for the price, extremely helpful staff, particularly on check-in. Nice decor, very nice breakfast buffet. The only drawback was centrally controlled air conditioning (not adjustable by individual rooms), and the rooms were a bit warm.

 

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·From: All directions. The Best Western Plus® Hotel Du Parc Chantilly, situated in an exceptionally beautiful wooded park in the centre of town, is close to the exhibition and amusement center.
 

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