BEST WESTERN Plus Castle Rock,  Castle Rock

4.5/5  - based on 513 guest reviews.
595 Genoa Way, 80109-1980, Castle Rock, United States - See map
+1 303 814 8800 +1 303 814 6864

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 513 traveler reviews
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The BEST WESTERN PLUS Castle Rock is voted #1 on TripAdvisor and has received the prestigious Champion Customer Care Award. Our dedicated staff is committed to making your stay comfortable and enjoyable. Location is key when booking a vacation or business trip, and this Castle Rock hotel is close to the Promenade, the Ridge at Castle Pines and several more top attractions. Slip away to the nearby Castle Rock Outlet Mall for great bargains. Find a last minute must-have for the wedding that brought you to town (there are several wedding venues nearby!) whether you're headed to a reception at Cherokee Ranch, the Castle Pine Country Club, Cielo or Perry Park. Crooked Willow Farms is another great choice, and there are many additional shopping areas in downtown Castle Rock. The property is conveniently located south of Denver, off I-25, and close to the Douglas County Fairgrounds. From festivals like Winefest and Renaissance Festival to golf and hiking or biking, enjoying the outdoors is what Colorado is all about. Come for Artfest, stay for the Elephant Run, or take care of business at the nearby Lockheed Martin headquarters. Business travelers with DirectTV and the Douglas County Justice Center enjoy being close to shopping, dining and work. Military members and their loved ones visiting the local Air Force Academy depend on this Castle Rock hotel for extended stays. We're proud to serve those who serve, which is partly what earned us the Best of the Best in Castle Rock award. Don't forget to ask about the discounts offered for local businesses upon check-in. Located in between Denver and Colorado Springs, Castle Rock is a popular stopover point?or a destination in its own right! The BEST WESTERN PLUS Castle Rock is beautifully renovated, 100% smoke free and one of the only hotels in the area to offer pet accommodations! Book your reservation at the BEST WESTERN PLUS Castle Rock today and get ready for premier hospitality.

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Room 1

Guest reviews


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based on 513 guest reviews
Certificate of Excellence
GreenLeader Bronze

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
383
Verygood
 
99
Medium
 
23
Poor
 
4
Horrible
 
4
Business Business 78
Couples Couples 129
Family Family 211
Friends getaway Friends getaway 34
Solo travel Solo travel 40
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Castle Rock,Castle Rock
  • 5
    « BW Castle Rock The Best »

    We stayed here in August and had Room 106. The room was spotless; the lamps, night tables, bed headboard, walls, mirrors etc. not a speck of dust or smudges anywhere. It also had a new phone and remote. Lots of restaurants nearby and the hotel has discounts at several of them. Staff excellent. What a pleasure to stay there and will definitely be back.

    4
    « Recommend »

    We strayed and thought it was worth the price. In a location close to all the shopping and the staff was friendly. Good breakfast. Exercise room was kind of skimpy but I always work w what they got. If u don't want to stay in a pet used room, ask for 2nd floor.

    3
    « Not up to the + standard »

    Stayed here for 2 nights. Worn and old looking. The room did not smell good so we got a spray from the reception. Breakfast was ok but starting to get a little bit tired of best western standards. Could do better. Wifi was good as was parking.

    5
    « Great Place to Stay »

    The Castle Rock Best Western Plus, is not only in a great location, close to shopping and sites - but the hotel was clean and inviting - we really didn't want to check out. The King size bed was very comfortable, if we had more time we would have used the amenities offered (pool and gym). I would and did recommend it to friends and family!

    5
    « Great value- great location »

    Accommodating & friendly staff. Quiet even over the busy weekend. Outlet malls in walking distance and close to I-25. Great restaurants, movie theaters, etc.. The suites are great for business and they provide a free Ethernet cable instead of spotty limited access wireless.

    5
    « A best, best western »

    My wife and I prefer to stay at Best Westerns, it is our lodging of choice. This is only the second time we have stayed at a Best Western Plus, everything about our stay was first rate. From the welcome at the front desk to the presentation of the property to the breakfast, this is definitely a four star operation.

    4
    « Colorado »

    This was a last minute decision and I was very pleased. I had a small balcony that I was able to enjoy the next morning. Breakfast was still fresh and plenty when I finally went to have it. This is close to other restaurants and even the Outlet Mall.

    4
    « I wanted to give 5 stars but a few small problems »

    It is a good place to stay, just off the freeway, with shopping and resturants cosemel by. Also close to factory outer stores. Small problems were: cool water in hot tub, only one elevtor, no washcloths in room two of three days.

    5
    « Great hotel »

    We had a great stay here using the hotel as a base to explore the area. Staff were extremely friendly and helpful. Rooms were clean, comfortable and roomy. Good selection of foods at breakfast. Would have no problem recommending anyone to stay here.

    1
    « Worst customer service »

    Extremely unprofessional service from Dakota. She was sarcastic, rude, and very unhelpful. She gave me the incorrect contact information to speak to a manager. I called again myself on a different day and spoke with the manager Andrew. Total night and day; he was extremely helpful and very professional. Wish we were able to speak with him in the first place. Worst customer service experience with Dakota; we will definitely not be staying in Castle Rock again.

  • 4
    « Friendly staff! »

    We stayed in one of their mountain view suites. The staff was very friendly. Our room had a few little issues. The staff did their best to make things better. The balcony had cigarette butts all over. The front desk manager came up immediately to clean up the balcony himself. Small issues with remotes and lack of dishes. The room was very comfortable. My only complaint is that the pool was really cold!

    2
    « Never again »

    Checked in, went up to my room and it smelled of smoke. It obviously used to be a smoking room before it became smoke free. I went back to reception and told them. They changed my room. This one stunk of what I can only describe as body odor. I went back to reception and they told me they didn't have any other King rooms available so I went back to the first room as it was the lesser of two evils. Never had a problem with the smell of a room before so this was all new to me. The room itself was large. Decor was dated. There were stains on the sofa, but nothing too bad. The bulb in one of the lights was out. Again not a deal breaker but it should have been checked. I organized a wake up call for the morning. Spoke to a person who confirmed it with me. It didn't happen. This was a business trip and therefore I was late for a meeting. I told reception when I checked out and they didn't seem to care. I gave the hotel two stars simply because the bed was comfortable. I will never return here. There is a Holiday Inn next door. I recommend spending the extra few bucks to stay there. My first time staying in a Best Western. And probably my last if they are all like this. I joined Trip Advisor just because I felt I needed to warn others about my experience.

    5
    « Overall Review »

    This hotel was excellent, everything from the staff to the facility went above my expectations. Coming from 12-14 hours away from home I was exhausted upon my arrival and they did everything they could to get us checked in as quickly as possible. I highly recommend this facility to anyone looking at hotel stay's in the area.

    4
    « Friends in Colorado »

    A nice hotel with clean rooms and excellent beds. Only down fall and why I rated this a 3 star is poor hotel front desk attitude in evening shift. Breakfast is ok; but they ran out of bowls for cereal. Nice pool thats open till 11pm.

    5
    « Great Experience »

    This was a wonderful place - clean, great check in, friendly front desk personnel, Rooms very clean and comfortable - this was a last minute decision to stay here and we couldn't be more pleased - very quiet and very helpful in giving information about the restaurants.

    5
    « CLEAN & FRIENDLY PLACE TO STAY »

    Excellent place to stay. Helpful & friendly staff. Very clean accommodations. Numerous restaurants and shopping locations nearby including an Outlet Mall. Easy access on and off in I-25. Breakfast served each morning. Quick and easy check in and out. Would stay here again.

    5
    « Great motel with a great location »

    Love this motel and stay here whenever we are traveling back and forth from Arizona to Nebraska. The gal at the front desk was extremely helpful and fun. Getting old but think it was Judy????? Loved the room and the bed was very comfortable....Great chair and ottoman to sit on and loved they had a great tv with HBO to boot. Also serve a wonderful hot breakfast in the morning which we enjoyed very much. Only complaint at all was they are very close to the expressway so if you can get a room away from that. we stayed on the 4th floor and would recommend that too....

    5
    « This castle stay rocked! »

    Loved our stay and room! Very modern and great hotel for the price! Customer services was awesome! Breakfast was really good! Lot's of shops and restaurants to select from and nearby gas stations too. Outlet mall area. A 30-40min drive to the Airport. I would stay here again! 4th floor rocked, very quiet! Value for your money for sure!

    4
    « Conveinent Stay »

    Great location for business in Colorado. Easy access to freeway, central location for North & South Colorado ventures in the same few days. Restaurants close by. No Smoking facility was very nice. Indoor pool was a nice feature. Would recommend.

    5
    « Lovely »

    This was our last stop on a 14 night trip. We had flown into DIA and stopped here on our way back home to New Mexico to stay and shop at the Outlets. Husband and I agree that it was our favorite hotel out of the 4 we stayed at during this trip and the VRBO rental!! Check in was easy and they had honored my request for a mountain view. The room was really spacious, really clean and the shower was wonderful. The staff were all very friendly and professional. The only downfall was there was no hair conditioner and the supplied shampoo bottle was empty but that was of no concern to us since we had plenty with us. Plenty of restaurant choices nearby for dinner and the breakfast had all the staples including fresh fruit. We will defiantly be back!

  • 5
    « JM Football Mom »

    I hadn't stayed at a Best Western for years, and this facility raised the bar of what I expected a Best Western to be. Excellent facility, Excellent Staff, Excellent Service - Can't lose by staying at this property.

    5
    « Loved everything about this hotel »

    This place was perfect for my son and I. We spent 3 nights here and had a great time. Your staff were all so nice. The rooms were comfortable and roomy. We loved having the outlet mall across the street, and so many restaurants near by. It was an amazing location. I can't wait to come back to Colorado to stay here again.

    3
    « Pretty good location »

    Easy to get to because it is right off of the highway. Multiple good dining options nearby. It also is immediately adjacent to a liquor store which is highly convenient but you are still in a nice area. I thought the room was average as were the amenities. I would stay here again. It's not the newest place in town, but it isn't run down either.

    5
    « Smiled and Greeted me by name »

    I travel often and must compliment this property for the hospitality, the beautiful property and incredible staff. Andrew the GM, Judy, Dakota and Randy from the front desk, were perfect! Every morning I was greeted by name and with a smile. This property and staff are very prompt to make sure your stay is perfect by their ability. Andrew, a truly great GM and front desk staff were professional and warm everyday. Thanks Best Western-Castle Rock, I would definitely recommend and plan to stay again!

    5
    « My favorite Best Western to date »

    We do several different kinds of travel which dictate the level of amenities we seek. One kind is truck travel with the two dogs when traveling to our place in AZ for an extended stay in the summer. We have been taking the southern route through MO, KS, OK, TX, and NM because it is shorter with high speed limits. However, this time we elected to go the northern route through NE, CO, and NM because we wanted to see Colorado Springs where our kids are relocating. Castle Rock was about the mid-point in the trip so we booked the Best Western Plus there. We generally choose Best Western when traveling with the dogs because they are pet friendly and still offer reasonable comfort. This Best Western offered a convenient location, better pet area, clean room, nice breakfast area with better than average selection, fitness center, and extremely friendly and helpful staff. The dogs gave it 4 paws up.

    5
    « Very nice room »

    Booked this room at the last minute and was pleased with it. Very nice suite and view of the mountains. Sorry we were only passing through. IHOP restaurant was next door so we walked to it for dinner. This was one of the nicest rooms we have stayed at a Best Western. Staff was very nice.

    5
    « Comfortable Beds/Clean Room/Contemporary »

    Would Recommend....Quiet. Clean. Comfortable Beds. Contemporary Décor. well lite parking. We were on the road very early into the morning, the night manager was very helpful in getting us settled in, she went out of her way to help, above and beyond. the next morning we missed the regular breakfast; however, the ladies in the "breakfast area saw that we had some cereal, yogurt, fruit, juice and etc. Again, about and beyond!! ,

    5
    « Felt like a king in Castle Rock »

    I enjoyed the comfort and stylish décor of this hotel. Breakfast had many options, all of them very good. I definitely will stay here again when in the area. This is by far the best Best Western hotel in the Denver area.

    5
    « Great for our way out of Denver »

    Had a bad air BNB booking so we decided to drive until we found a place to stay so we decided on this in castle rock. Employees were very helpful. Room was spotless and clean very nice stay. It's close to the highway so easy for an on off trip. Breakfast was great and had gluten free options which is great for some one like me with celiac! Defiantly a great hotel.

    5
    « trip to the south »

    My son and i stopped in castle rock on our way to pikes peak. had a great stay at the Best Western--only 30 minutes from Denver. great shopping, dining, and hiking. would recommend to everyone.---i have to write 200 characters. I don't have 200 characters to express.

  • 5
    « Great Experience »

    We stayed two nights over the weekend and had a great experience. I see why this hotel is ranked #1 in Castle Rock. The staff was incredibly friendly and helpful. They went above and beyond to make us feel welcome. The breakfast was incredible too.

    3
    « Decent hotel, bad internet. »

    Everything at the hotel was fine for the price. Easy check in, friendly enough, clean, easy access to the highway. Stayed for 2 days. The internet did not work in my room, got a connection a few times and lost it, worked better in the hall. I need decent internet, thought there might be something wrong with my ipad as my iPhone which is newer worked but not great. In a new hotel and everything is fine. If you don't need good internet in your room the place is otherwise good.

    4
    « Clean and easy access »

    We stopped late night off I5 and glad to have found a clean and family friendly hotel at that hour. The place was clean, safe, and with ample parking and recently renovated lobby. Recommended for those needing a clean, safe place to stay with easy access off the interstate.

    5
    « love it »

    I love staying at BW's because always indoor pools that are clean, clean rooms and great breakfast in the mornings that satisfies every one in the family staff is great and always polite, and with being a rewards member i don't have to rush because check out is not till noon

    5
    « Best Western is the Best »

    My wife and I accidently made our reservation for both Friday and Saturday night, when we were only planning on spending Saturday night. Upon arrival were informed that we were a no show and they charged our rooms and cancelled our Saturday night stay. They got us a new room and didn't charge us for Friday. Thank you so much. Best Western is the Best

    5
    « Clean and Comfortable »

    Our room was a single King bed. It had a couch and desk as well. Very comfortable and spacious with clean bathrooms. The front desk staff was superb as they greeted us regularly when walking through the lobby; they seemed to truly appreciate us as guests. Wi-Fi worked well and the breakfast was sufficient (not impressive but not disappointing either). We had a discounted rate for a wedding block of rooms, but even at full price the cost would have matched the quality. Lots of food choices nearby, and a liquor store that will blow you away, but not many options for alcoholic beverages or bars past 10:00 within walking distance. Even so, I would definitely recommend the Best Western Plus in Castle Rock to family and friends.

    5
    « Best Place in Castle Rock! »

    We have stayed many times in this hotel, and we have never had any problems. On this trip, we brought our two dogs, and they were welcomed as well. The staff is courteous, and goes out of their way. One day I needed coins for their laundry facility, and the manager, Andrew, walked next door to the Holiday Inn to buy me a roll of quarters! I was astounded at that level of customer service!

    3
    « Decent place on a budget »

    We had the unfortunate luck of getting a room where housekeeping had failed to restock anything and had left a rather nasty surprise in the toilet. After speaking with the front desk we were able to get a new room that had been properly taken care of. Overall the room was nice for a 2-3 star hotel. The AC worked decently and wasn't too loud. The beds were marginally comfy about on par with most hotels in this price range. The view from the room out towards the mountains was nice. One downside was the spa was broken and you had to walk across the street to another hotel to use theirs. We would stay at the hotel again if we were in a pinch for a room as we were the night we stayed.

    4
    « Wonderful night »

    We wanted a nice play to stay after a long day at the Renaissance festival and to get a jacuzzi in the room was a bonus! The bed was nice and clean and comfy but I should have asked for another pillow. The bathroom was fine but we really didn't care because of the jetted rub in the main room. Awesome! The couch was nice to sit on in the morning. The room was big and open, very comfortable. There are also plenty of places to eat that are very close. It was a bit loud at night because we were on the ground floor and I could hear the people above us all night playing with their tub. The vibration of the jets and the water running and draining was a bit loud. All and all, nice place.

    5
    « Here for business »

    Stayed here during a business trip to Denver as everything in the Denver area was sold out. Great hotel and even better staff. The front desk staff was top notch in handling my needs and changes! Room was comfortable and clean. Breakfast was a good start.

  • 5
    « Review »

    My experience at this hotel was excellent and I recommend this hotel. The employees are extremely helpful and professional. The rooms are very clean and the beds are comfortable. The location was also a plus. It has easy access to and from Interstate.

    5
    « OUTSTANDING »

    I made the mistake of trusting a Travel Agent with my plans. When we got to the Hotel things were so messed up I was beside myself. This was a trip to say my vows with the man I love as well as lay my mother's ashes to rest. Suzette and Rita were AWESOME as was the rest of the staff. They did not have to do anything as it was the mistake of the travel agent, but they went above and beyond to make things right for us. I am forever grateful to the staff of this absolutely wonderful place. If you go to the Denver or Colorado Springs area STAY HERE. They are very clean, lovely facilities, and the staff is beyond wonderful.

    5
    « A most beautiful hotel »

    We were so pleasantly surprised by this hotel, as we had never stayed at this particular one before. We give it a 10+. Not to mention, there's a handy dandy little brewery a couple of blocks away that was great.

    5
    « Great Place to Stay »

    Everyone was so helpful, incredibly clean, breakfast was fresh and always filled and clean! The front desk would go out of their way to help. I had spoken to a young lady named Dakota she was checking in rates for me for a special event and told me she would call me back and she did! I changed reservations from adifferent hotel to Best Western Castle Rock, because she took the time to help me.

    1
    « Terrible, Terrible, Terrible »

    We booke the room for 2 queens, got there and the room smelled of smoke, told the front desk, they said, we are sold out. Did nothing, did nothing. Terrible Customer Service. Then booked the following week for 4 days, booked a KING SUITE, was told when they checked in that there are not guarantees of the rooms you book. STRIKE 2. Called the front desk person Randy, he said he couldn't do anything and that you basically get what you get. No guarantees of the room you reserve. DO NOT BOOK HERE>

    5
    « Excellent location and Place »

    very well kept place and surroung area is looks excellent as well ,breakfast area is small hang up phone when i tried to report problem so i have to call back i did not see any other issue looks like their phone system was acting funny

    5
    « Nice place to stay »

    We spent one night here on the way to NM. We were met by a very pleasant young man at the front desk. The room was a great size and clean. The bed was very comfortable and it was quiet. We slept great! There was both hot & cold breakfast available the next morning. I would stay there again & recommend it to anyone looking for lodging in the Castle Rock area.

    5
    « Helpful, Friendly staff, quiet hotel. »

    Had a sweet suite for an overnight stay after shopping at the outlet mall. All the front counter staff we dealt with were so friendly and able to offer local tips. Stepped outside for a smoke and the person working the front desk came out too, just to chat and tell some tales. It was like staying with family- that you like!

    5
    « Wonderful overnight stay »

    Spent the last night of our trip here before flying home. Was the BEST HOTEL ROOM OF OUR ENTIRE TRIP. Newer hotel that is very well appointed. Our suite had privacy, double sink vanity, full kitchen. Has good lap pool. Very much appreciated the late check-out.

    5
    « Vacation 2016 »

    Excellent Hotel, location,much to see and do very nearby, friendly enviroment. Location is a great area weather your traveling north towards Denver or south toward Colorado Springs. Great shopping outlet 2 minutes away,

  • 5
    « A high flying hotel »

    This was a great experience, differing from most standard hotels. large rooms, very clean and comfortable. The food was excellent, with the breakfast buffet offering the most choices we ever seen, including the made to order omelet center. And the daily steak specials and happy hours at the Falcon club were reasonable in price and delicious. Attended a Veterans reunion and these folks treated us superbly. Recommend this place to everyone, including families.

    4
    « Wish it had a pool »

    The hotel is ok. Easy on and off the highway but it would have been nice to have a pool. And the dining room is WAAAY to small. Little kids were playing in the hot tub (like abou 10 kids) and no staff seemed to card/object)

    4
    « Very Good Value »

    Employees went out of way to make for an enjoyable stay. Very good value for the money. Some noise issues, but not bad enough to complain. Conveniently located, excellent breakfast included daily. Excellent recommendations from staff of things to do and places to eat. Would highly recommend to anyone.

    5
    « Love this place! »

    The employees were very friendly and helpful, the food was decent (sausage was juicy), and our room was clean and comfortable. We appreciated the free USA Today during the week, and the Denver Post on the weekend.

    5
    « Blair from Sandy UT »

    Great Best Western property. The hotel was clean and well laid out. Staff were very friendly and helpful. Breakfast was great. I would stay here again with my family the next time we are in the Denver/ Castle Rock area. The pool and spa and public areas of this property are very inviting.

    4
    « Very Nice but Noisy »

    We stopped here on our drive through Colorado. The front dest staff was very nice and although he said he was giving us a nice quiet room it was next to the highway. We walked to the IHOP next door because you get a coupon for money off because you were staying in the hotel. We loved relaxing in the hot tub and the pool was nice. We did not sleep real well, not only was there noise from the highway but we had a room with a shared door to the room beside us. It was extremely noisy and we could hear every child tantrum and belch coming from the neighbors. Must be very thin walls/door. I am giving it a 4 because if you have nice quiet neighbors you wouldn't really have much of a problem, we just happened to have a noisy night. The breakfast was nice in the morning.

    4
    « Very nice hotel. »

    We stayed in the hotel en route from Albuquerque to Denver Airport. it was very convenient as we had a early flight the next morning and we were able to return rental car and make our flight connections. The staff was very friendly-helpful and we enjoyed the hotel. A large comfortable room and great sleeping. there are several restaurants in area very close for dinner, and the complimentary breakfast a great start.

    5
    « My review »

    I love this place!! The staff is welcoming and caring, doing little extra things they don't need to. The morning breakfast is very nice to wake up to. Rooms are kept very clean. IF you ask for anything at the desk the staff bends over backward to accommodate you. The lobby was immaculate and every time I walked through it there was always coffee available. I left before they opened up for breakfast one morning and they actually packed me a breakfast bag to go, which I thought was great! I am going back before the end of the year & you can bet I am staying with them again!

    2
    « Not Dog Friendly »

    We were given a horrible room located directly in the lobby. We were told since we had a little dog this was the only room available. The bed was well worn out. Our backs were killing us the next morning. and the ice maker kept us awake.

    4
    « Overnight Stay »

    We called ahead to this hotel to book for our last night of vacation. The staff was efficient at check in and at check out. The room was great. Breakfast was not quite hot yet when we went down to eat and had to be heated by the lady in the prep area. Otherwise, good.

  • 4
    « Comfortable and clean »

    Stayed 5 days/night in balcony business suite for family wedding. Staff all courteous, room clean. Convenient location. Manager interested in feedback especially any improvement suggestions. Breakfast typical for hotel chains Pool area could be more welcoming...had a sterile atmosphere.

    4
    « Great Location, Quality Hotel »

    Spent one night and was surprised to see such a nice Best Western. Rooms were clean and current in design. Hotel is very nice. Brew Pub across the street. Breakfast included with rate. A large outlet mall is very close and easy access off I25. The only Negative is the pool had too much chlorine.

    4
    « Very Nice Place to Enjoy the Area »

    This is one the better Best Western's that we have stayed in the past 5 years. Our suite was very adequate with a balcony plus a large refrigerator. The bathroom was spacious and view was spectacular looking west. The breakfast was plentiful with a variety of selections. The indoor pool was great with a hot tub/Jacuzzi near one end. The desk staff was very accommodating with suggestions for discounts at local stores and places to eat. No problem in giving a thumbs up to stay here.

    4
    « Would stay again »

    We just stayed for a quick one night. We had a room facing the highway but heard no noise - very quiet room. We had the breakfast in the morning and was very good. Biscuits and gravy, sausages, eggs, waffles plus all your continental items. Everything very tasty for a hotel breakfast. I would definitely stay again when in the area. Only issue was wifi was not working. I called the front desk and they were very apologetic. They were having issues and had someone working on it. Don't know if resolved quickly as we checked out that morning.

    5
    « Truly a wonderful place to call home when you're far away from home! »

    Our room was beautiful!! Loved the seating area that was separated from the sleeping area as best you can in a single room hotel! The king sized bed was super comfy!!! "Judy from Georgia" was the most awesome lady you could have greeting you at the front desk!! I truly wish I could have spent more time there! The facilities were wonderful!! The room was clean and the staff were very accommodating!! I can't say enough good about this place!!

    5
    « A Perfect Get-Away Stay »

    I first stayed at this property when it was just a "regular" Best Western and was less than impressed - but wow, have times changed! Updated with crisp white linens, large flatscreen TVs & WiFi, this Best Western has changed its image from drab to fab! I booked a business sized room for a two night stay, and was delighted to find not only a generously large room, but the convenience of a wet bar, mini-fridge & microwave. Combined with the super friendly staff, hot breakfast buffet, and cleanliness of the entire facility, I'm making this my "go to" hotel for getaway weekends. And, if you're looking for a place to stay for a shopping weekend, look no further...a large outlet mall is across the main road and Ikea is a short distance north (exit 195).

    5
    « Great place to stay. »

    Staff is very friendly eager to help. Beds comfortable I slept just fine. Rooms are clean. Nice location in Castle Rock as well. We didn't use the pool or exercise room nor did we stay for breakfast. Coffee was good. Nice place I would recommend it, and would stay in it again.

    5
    « Great Place to Stay »

    We spent two nights at this hotel with our grandchildren and had a wonderful experience. Nice, clean rooms in a very nicely maintained property, with a good-sized indoor pool. The property offers a full, complete, stocked hot breakfast, and has a very friendly, accommodating staff.

    5
    « Wonderful experience »

    Every employee went above and beyond to be helpful and accommodating. The hotel and room was very clean and I felt cared for and safe during my stay. I highly recommend this hotel if staying in this area of Colorado. It is also very convenient to restaurants and shopping.

    5
    « Best Hotel in Castle Rock = Best Western »

    This hotel provides a friendly staff, with clean, modern, nicely decorated rooms, with very comfortable beds. My husband and I shared the king suite with our granddaughter who slept on the sleeper sofa (clean blankets, sheets, and pillows were provided) - I highly recommend this hotel. I will stay again when in the area. - And breakfast is also included - a real bonus!

  • 4
    « Friendly, clean, good price »

    I have stayed for a single night at Best Western Plus Castle Rock. The hotel is clean, staff is super friendly and it is very close to the Outlets at Castle Rock. The hotel offers a continental breakfast included in the price, that was very good. Room was spacious, clean and altogether a great experience. Definitely recommend for a less expensive hotel room while in Denver.

    5
    « Excellent place to stay »

    My family and I are moving to Castle Rock in August, and we have several trips planned to check on the progress of our house. We will definitely stay at the Best Western in Castle Rock each time we visit. The staff go above and beyond their duties to help ensure everyone has a great visit.

    5
    « Wedding Party »

    This Best Western Plus was very accommodating to our large group. There are lots of great restaurants near by, I-Hop next door, Outlet Mall a few blocks away and a Bubbles to walk to. Excellent location!

    5
    « FANTASTIC!!! »

    I had reservations, and arrived in the late evening. I was greeted by Dakota, fabulous young lady, who graciously upgraded my room per my Platinum Rewards status. THANK YOU... The suite was PERFECT in every way, spacious, clean and very comfortable after a long day of driving. The hotel is close to several restaurants, some within walking distance. As stated previously, Dakota was helpful and friendly each time I left and reentered the property. I also spoke with Randy, who was also just as friendly and polite. The last person I spoke with was Chris, an extremely personable fella', whom I shared a few Marine Corps moments with, SEMPER Fi'. Great experience at this Best Western. Definitely will be staying again on my return visits to Castle Rock. Also a Thank you to the house keeping staff, extremely clean Hotel and room. Thank you. Robert D...

    5
    « Castle rock 3/2016 »

    Great hotel to stay at. Convenient to both Denver and co. Springs. Nice pool and whirlpool. We've stayed a couple times before and have always had a great experience. Have stayed at many hotels over the years for work and personal. This is one of the nicer BW hotels. Great pick!

    5
    « Simply... AMAZING »

    To: Whom this may concern,... Hello, My name is Danielle Mamalis and Me, My fiancée and his Boss/Co workers have been staying at the Best Western in 595 Genoa way for the last three weeks now and might I say.... THIS IS BY FAR THE BEST HOME AWAY FROM HOME I have ever been too! The service is OUT OF THIS WORLD AWESOME here. I have not had one problem since I have been here, besides my t.v. once and the service and help you guys gave me was amazing. Ive stayed a lot of places over the years due to my fiancée line of work and i've NEVER met a STAFF like the staff at this Best Western!! I hope to come back soon... I am very very very sad to leave here today but before I left I could not go without thanking you guys! Everything was EXCELLENT and more then I could ever ask for! This hotel will NEVER be FORGOTTEN and will surely be MISSED!! Thank You BEST WESTERN and all the Staff!! Thank you, Mr.Chris (11pm-7am), Thank you, Dakota (Amazing girl, would never guess shes 19) Thank you, Mr.Andrew (Management) Thank you, Mr.Randy!! Thank you, Mrs.Pat!!!! (7am-3pm) Thank you, Mrs.Judy (7am-3pm) thank you, Mrs.Nancy (7am-3pm) and the Cleaning staff is sooooooo great and cleans soooo amazing! And who could forget.... Thank you Mr.Roy (maintenance) YOU GUYS ARE AMAZING AND THANK YOU SOOOOOO MUCH!!! Im sorry I never met the Bosses :) but ive heard nothing but amazing things! Thank you too! Sincerely, Danielle Mamalis & The ACB Crew

    5
    « Best Western Plus is a "Plus" experience »

    Great experience in a comfortable hotel. Good breakfast with lots of choices. Rooms were comfortable. It was nice to have a refrigerator and coffee maker in the room. Plus, coffee was always available. Fitness room was adequate, but more than three exercisers would be tough.

    5
    « Good Value »

    Clean facilities throughout with friendly and accommodating staff. Great breakfast-sausage, eggs, potatoes, gravy, cereals, breads & pastries, yogurt, waffles, juice, teas and coffee. Coffee, tea and cocoa available in lobby 24-7 next to a computer with printer. Be sure to register for rewards - we qualified for $25 gift after only two separate stays! Also felt safe when returning to hotel late and there were four uniformed staff (really) working in the lobby or ground floor (1 female & 3 males). Suggest request mountain view - excellent sunset. Several restaurants within walking distance- we ate at IHOP (good & reasonable) and Rock Yard (brew house with extensive menu, great food & accommodating staff). Also HUGE bottle shop (Bubble) next to hotel with the largest selection of wines, beers & liquor I have ever seen - considered it an attraction!!!

    5
    « Nice, Quiet Stay »

    The Best Western PLUS Castle Rock was a nice, clean and quiet hotel. The breakfast had a variety of hot and cold items to choose from. Staff was friendly at check in and check out. Overall, it was an excellent experience for us. We will definitely be back on our next trip to Castle Rock.

    5
    « Really Awesome »

    The babe and an older guy checked me in Friday March 11 after a long drive from Minnesota. Dakoda was super real and made me feel like I was staying at a friends house. She was training the other guy, and they were a good combo. The rooms are really nice and she made sure to give me a mountain view, which was nice to wake up to Saturday morning. The breakfast is pretty good, I was surprised. This best western is so much nicer than the best western we have in the town I live in Minnesota. Dakoda, you were amazing. I hope your boss knows that. Thanks for a great stay.

  • 5
    « Excellent value, good location »

    This hotel was a great value. The rooms were large, the TV was nice, the couch was convenient, everything about the room was very good. The location is just about 30-45 min outside downtown Denver, and about 45-60 min from Colorado Springs. For our trip, that worked great. Castle Rock is quite nice as well, offering shopping, hiking at Rock Park (and other hiking/walking/biking opportunities), and many restaurants.

    5
    « Clean, friendly and great location »

    From booking the room, to early check in, staff was very friendly and efficient. Great breakfast and fresh coffee in lobby at all times. Can't ask for better service or amenities for the price! Would definitely stay here again. Chris on night shift was most helpful and friendly!

    5
    « Returning Soon! »

    Extremely pleased with my long stay at this Best Western Plus hotel! Unbelievable selection for breakfast! Coffee, tea & hot chocolate available 24/7 in lobby! Very clean & well taken care of hotel! Big, comfortable room with a "living room" area! I used the fridge & microwave daily. Comfortable bed, plenty of pillows although I do bring my own pillow when I travel. Maid service is quick & efficient! Was able to bring my dogs, plenty of room for their beds! Best hotel by far, when I've traveled with my dogs! The staff is the most helpful & friendly that I've seen. I would only consider this hotel in the Castle Rock/Denver area now! And their rates are much better than those in Denver anyway! Especially when considering equal type of hotel. I'd consider this trip was for business, I was here to buy a house in the area. Perfect location for your trips into the "city", site-seeing, shopping! Highly recommend!

    3
    « no security »

    had truck and Harley stolen from parking lot no security camera room was ok but no way to make sure your car is secure manager was nice but that did not help with the large loss should have stayed at a better location with less crime

    5
    « GREAT STAY »

    We had been visiting family in the southern part of Colorado & needed to stay a night closer to the Denver Airport for our morning flight. This hotel was perfect. The room was great. We were on the highway side but did not hear the traffic. The bed & bath linens are very nice. The room also has a nice big screen TV. The included hot breakfast was good. The drive to the airport was shorter than expected. It took only 30 min. to get from the hotel to the car rental return at DEN. We will definitely stay there again.

    5
    « For a moderate hotel this one is perfect »

    We have used this hotel for sports tournament stays. I normally stay in "fancier" hotels but I would not consider another hotel in this area. This one is totally efficient, never any non functioning items, the fastest check in I have ever had with no mistakes at all. Very clean, nice beds, good shower. Clean pool for the kids. close to varied dining options as well as being right next to a huge shopping outlet. Great travel on a wide, new highway from one exit to the next. Not a thing to say wrong.

    5
    « Great visit »

    This hotel was great! It was clean. The night clerk was very friendly. The pool & hot tub were nice. Spacious rooms - it had a king-sized bed & a couch that I assume was a pull out). Great breakfast with lots of choices!!! Close to the interstate. Highly recommended

    5
    « Amazing. »

    I have been coming to this hotel since i was in high school. It was the only one my mom would stay at, and it remains the same for me now. The staff is always friendly. The rooms are always clean. The beds are comfortable. The location is perfect. I can't say enough good things about this place. I will keep going back.

    4
    « Very comfortable in the busy center of town »

    The clean of this hotel and our room is one for the books and a proper reward for a long travel day (featuring awful traffic delays in Denver). Nice, clean pool. Location is just off I25 and easy to spot. Another feature I always appreciate is comfortable bedding and this hotel delivers. We found good restaurants close by.

    5
    « Great Hotel »

    We were very please with our stay, the service, room, value, and breakfast were excellent! The staff went out of their way to be helpful and we really enjoyed the breakfast with hot items. We will be looking for Best Western hotels in the future.

  • 4
    « Awesome room! »

    The suite we stayed in was well stocked with dinnerware so we felt at home. The balcony was nice, and we liked the layout of the room. I'm an early riser but my husband likes to sleep in, so the ability to close the door between the bedroom and the living area was very nice.

    3
    « Best Western Castle Rock »

    Very friendly, professional staff. Outdated furnishings in the rooms, but the hotel is well kept / clean. Close to great shopping at the Castle Rock Factory Outlets and great breakfast options included in the rate. They also provide discounts for a couple of nearby eating options (e.g. Applebee's) and for shopping at the Outlet Mall.

    4
    « clean, conviently located & pet friendly »

    Very pleased with this hotel, rooms seemed newly decorated and very clean. Serve Complimentary breakfast. Staff was very friendly and we were able to have our dog with us. Located right off I-25 and there are many restaurants and shops very close by. Great place to stay.

    5
    « Very nice. »

    My stay was quiet, peaceful and relaxing. Staff were quite nice. Room was very clean. I wold recommend this hotel to anyone who wants to enjoy getting away to a high quality place for a reasonable price.

    5
    « Beautiful Views »

    Had a great experience with the staff and the fresh homemade cookies they offered at check-in. Not to mention the friendliness of the staff and making sure I got a great room with a great view of the mountains and the sunset!!

    5
    « Pleasantly Surprised »

    Very quiet and comfortable room. Enjoyed the extra space with couch, coffee table and chair in room. Staff was friendly. Great breakfast, especially the omelets!! Even though the hotel was located near the interstate, our room was very quiet. Heater blower was quiet, something we had not experienced in a number of earlier stays in other hotels on this trip. All in all, a very pleasant experience.

    4
    « Pleasant Stay »

    Slightly above average for this caliber of hotel. Pleasant Stay. Beds were a bit soft and uncomfortable. Hot tub was nice. Very clean hotel overall. Room was very clean. The Televisions need to be mounted on the wall to make it comfortable to watch, since the bed is really the only place to view it from. This is probably one of the nicest Best Western locations that I have stayed.

    5
    « Modern, comfortable and good value »

    Most hotels and inns in this area south of Denver are a bit on the pricey side ($110-125) but we found a relative bargain at $84 plus tax here for a large room with separate couch and sitting area. . Just off Iinterstate 25 in a complex of restaurants, liquor stores etc., this newer inn was clean, up to date with excellent beds and amenities. A formidable room safe was easily accessed (as long as you assumed the kneeling position) and a microwave and frig were included. The complimentary breakfast features the usual pre-cooked eggs, sausage, cereal and pancake maker in a pleasant surrounding. While its a little too far south if your main activities will be in Denver proper, Castle Rock is a cool town with lots of shopping and excellent restaurants. (We liked Siena a lot and have written a separate review on it.)

    5
    « Home away from home! »

    While waiting on our home to be completed we stayed 2 times at the Best Western Plus. Two nights in December 2015 were so wonderful, we returned in January 2016. Now at 16 days and counting, our stay has been very very nice! Everyone on the staff is accommodating, friendly and professional. The entire hotel is spotless. Hot cookies at 6pm are perfect. Pool, hot tub and exercise room all clean and attractive. Very nice breakfast included, with Belgian waffle machine. Our room is a "suite" with separate area for couch, desk and chairs. Great place to stay! Shawn, Judy and Pat and everyone else are the best!

    5
    « Clean and awesome »

    The breakfast has almost every option available. Plenty of protein, yogurt, and fruit. With fun cereals for the kids, waffles with fun toppings and blueberries. I had the egg and cheese omelet with a side of sausage, coffee, OJ. All were very nice. It is a completely non-smoking hotel so there are no nasty odors in the hallways. Pool is adequate with a nice hot tub. It is pet friendly but they do charge $20 a night. Beds are comfy and the whole place was very clean. Nice pet area just outside of hotel, grassy and mostly fenced.

  • 5
    « Fantastic Stay! »

    My wife and I were passing through on our way out west and decided to stop here for the night. Since we had our two dogs with us we thought this would be a good place since Best Western is a pet friendly place to stay. The hotel, though by the highway, is very quiet. The grounds and building looks very nice. Inside, the lobby is outstanding and welcoming. The staff were all extremely nice and got us checked in and set. We were very happy to see this hotel had RFID keycards, as many still do not and it makes getting in and out very easy. We also felt safe knowing the external doors are locked at night. The room was extremely large and comfortable. It was great to have a nice suite to stay in and relax and eat dinner. The bed was very comfortable, and the room was warm on a very cold night. There is a large area to take your pets outside as well. The stay was great from the moment we got there until we left. We would surely consider staying a such a nice property again if we are in the area.

    5
    « This is a very nice property. »

    We loved this hotel. It is so homey and inviting. We met family there for a short post holiday visit. There is a cozy fireplace and comfy chairs in the main lobby. It was wonderful on a cold Colorado day. The room was very clean, very quiet, and the beds were very comfortable. Warm Down quilts and lots of pillows for watching TV. Breakfast was good. The staff could not have been more helpful or more friendly to us and to our guests. We will certainly recommend this hotel. Do ask for a room on the West side of the hotel. The view is awesome on that side.

    5
    « Bes Western Plus »

    Extremely enjoyable stay in Castle Rock CO Management and support staff BEST. Very generous in providing info regarding Colorado as well as services at this inn. Will certainly share my interest in reserving rooms at this inn with friends and relatives who will be going to that region of Colorado in the future.

    5
    « Excellent »

    The staff was very friendly and knowledgeable. The room was clean and comfortable. My boyfriend and I stayed there a week and truly enjoyed ourselves. The outlet mall is about two blocks from the hotel.

    5
    « Over night due to home renovation. »

    They were "something right" when our carpet got delayed a day and we had no where to sleep with two dogs and a toddler. Beautiful rooms, very clean, very cozy beds, and very friendly staff (but I'm biased because I love the Castle Rock community). I will totally use them everytime I need a close to home hotel.

    4
    « Excellent! »

    The Best Western in Castle Rock was an excellent hotel, the pool was inside and well kept, the hot tub was exactly the right temperature. The breakfast was superb, but the room was too hot and my family couldn't turn the AC on, so we had to open a window, but I will surely come back to this hotel.

    4
    « Great Job! »

    Sean was incredible! He fixed our TV twice when the storm took it out. Also, the staff was very accommodating when we wanted to use the breakfast room for extended times...we were all snowed in! Thanks for making our stay great!

    5
    « always a good stay »

    We stay at the Best Western in Castle Rock, Co each time we visit our son and daughter-in-law. It is comfortable and the staff are wonderful. The only problem is the pool is too cold, so no comfortable to swim in on a cold December day.

    4
    « Would Stay Again »

    Other than the lazy toilet, which was fixed, and the dead batteries in TV remote, which was also fixed, I found this hotel quiet, clean, great location, and very friendly staff on all shifts. The kitchen was well equipped.

    5
    « Great Accommodations »

    A wonderful room and stay with great people working at this hotel. They went out of their way to make sure our stay was comfortable. The breakfast was very tasty and fresh. Minutes away from the Outlets of Castle Rock.

  • 4
    « Review »

    This hotel is in a great location. Lots of shopping areas nearby. Located next-door to a liquor and wine outlet store and IHOP. The rooms are updated. The breakfast area is clean and well stocked. The grounds are clean and well kept.

    3
    « Not a good experience »

    Good location. However no Wifi for our four day stay. They said there was a problem but could not give details nor indicate when they might have it back. Said we could go across sweet to another hotel and sit in there lobby and use their internet. To many other places in the area, I will not be back.

    5
    « Great place to stay. »

    I recently stayed at the Best Western Plus in Castle Rock, CO. This was my 2nd time to stay there. It is a great place to stay. The rooms are very nice, clean & comfortable. Hotel employees are nice & friendly. I will stay there again the next time I am in Castle Rock.

    4
    « Good stay for business »

    This hotel was a good business value for lodging. The price per night is under government per diem rate. It is a good location to downtown Castle Rock. In addition, there is a private shuttle service that drops you off close to the hotel for a reasonable cost to and from Denver International Airport (DIA).

    5
    « One of the best »

    Lovely large (2 queen beds) very clean room that looked brand new. Bathroom fixtures were a pleasure to use. Had separate sink area with microwave and fridge. Separate large desk area beside 2 chairs and a table between. The best door lock I've seen and the best free hot buffet ever offered. Staff extremely accommodating and pleasant throughout our stay. Will definitely be back.

    2
    « NO INTERNET »

    That about says it, and it was not a positive experience. The clerk told me that it would be up shortly - the next day it was still not working. What more can you say. Lost a day of productivity. Not Happy!

    4
    « Nice place to stay »

    Had a really nice room with two queen size bed room was very clean and spacious also the restroom was very nicely kept and clean the front desk people were very nice and helpful the hotel also had a very nice indoor pool and spa and close to restaurants

    4
    « Great Place »

    Great Value. The rooms are comfortable and well appointed. The location is good. Close to the I25 Interstate and the Outlet Mall at Castle Rock. The staff are terrific. They are friendly, helpful and accommodating. Breakfast is a little limited but its included and we did not go hungry.

    5
    « Great Location and Stay »

    This property is a perfect location to shoppers in Castle Rock. The rooms are quiet, even though next to interstate. Bed are comfy and breakfast is good. My daughter likes staying here because of the indoor pool. Staff is friendly too

    5
    « 11/2/15 »

    Very friendly staff. The front receptionist remembered my name as I walked through the door and asked me about my family. Rooms were clean with a quiet and welcoming atmosphere. Very easy to get to but not to close to the highway to add noise. Restaurants easily accessible and within walking distance.

  • 5
    « Fabulous Best Western Experience @ this location »

    From the check in staff and process, to the overall room and amenities, this property was EXCEPTIONAL! "Best" Best Western stay experience for me in the US. The continental breakfast room and staff plus food selection top notch. The king size bed was fabulous and the business suite extremely accommodating and roomy. Most definitely will stay at this location when traveling thru Denver again in the future.

    5
    « Judy was so friendly and accommodating »

    I just returned home from a road trip across the country and through Canada. The Best Western Plus in Castle Rock. CO was, hands down, the best hotel experience during my entire trip. What really set it apart from the rest was the staff and Judy at the front desk in particular. I arrived at this Best Western mid morning after driving all night to reach my destination in Castle Rock. I was dead tired when I arrived and was greeted at the front desk by Judy. She was very friendly and personal- we chatted for a few minutes as she tried to find me a room. She was very accommodating considering my early check-in time. After checking in - and as I was bringing my luggage up to my room she offered to me a cold bottled water. I know it's nothing big but it was considerate and thoughtful. It really showed me this Best Western in Castle Rock is doing something different and above the rest.

    3
    « Decent option »

    I'll start by saying the bed was very comfortable. However the pillows were awful and the rest of the hotel is just your basic hotel. The location was exactly what we needed. It is nothing special but nice enough.

    5
    « Best Western Experience...Fall in Colorado »

    Best Western provided a wonderful experience to trip to shop at the outlet mall and attend sporting events in Castle Rock Colorado. The staff were friendly, the Hotel was clean and neat, and the experience was quiet and restful. Thee was great bike riding trails near by and it was overall a great experience.

    5
    « Personal »

    Had a wonderful stay. The staff were all so helpful and pleasant. Housekeepers took very good care of me. I would recommend this hotel to any of my friends and family. Will stay again on my next trip to Co

    5
    « Wanted to stay longer »

    All details were attended to. Staff were pleasant. Everything was clean: the room, the fitness room, and the pool. This is a very well-managed hotel and I am quite likely to stay here when I visit Castle Rock, Colorado. The Castle Rock Best Western Plus was the first "Plus" and I am more likely to consider another BWPlus when I travel.

    5
    « It is the people, not the brand, that counts »

    From check-in, through room cleanliness, to a quiet night, to excellent breakfast, this is a hotel that has staff and management that knows what it takes. NOTHING we encountered was less than Very Good and most was Excellent. The topper to all of this goodness was that they served good (read that reasonably strong) coffee. Most don't, so this is always a BIG plus for us. Thanks, Best Western Castle Rock...you rock!!

    5
    « Friendly Staff and Stay!!!! »

    Couldn't ask for a courteous and friendly staff at the Best Western Plus in Castle Rock, CO. They would point out some of the features at the hotel like indoor swimming pool, breakfast hours, and certain floor where you can get like ice dispenser and vending machines. The room that I reserve was adequate for a king size bed along with a sofa bed. I did notice that they have some rooms with a small patio deck to view the mountains scene. The nearby outlet shopping center along some restaurants gives some conveniences in Castle Rock, CO.

    5
    « Great place to say - nice, clean, modern! Great location. Loved it! »

    Title says it all...this is a place I'd come back to. New, modern, nice and clean, good food, good pool, good gym. Nice location. A must stay - good price. I stay here when I visit my family in CR. I love how close it is to the restaurants and the outlet malls too.

    5
    « Our stay at Castle Rock »

    The location of this hotel was great. Close to everything we wanted to do. The staff was very accommodating. The place was very comfortable and clean. I would stay here again and wound recommend if you are traveling this way to stay.

  • 4
    « Great Stay »

    As always, this hotel never dissapoints in the clean rooms, helpfulness of the staff and great location. The only thing that could use some improvement is the breakfast selections. The Best Western Plus in Denver has much much more to choose from, but other than that, it's a pleasant stay.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 25 south to exit 184, turn west to Castleton Road and make a left. Turn left on Genoa Way to the BEST WESTERN Inn & Suites of Castle Rock. ·From: The south. Take Interstate 25 north to exit 184. Go over the highway west and turn left at Castleton Road. Turn left on Genoa Way to the BEST WESTERN Inn & Suites of Castle Rock. ·From: The east. From Interstate 70, take E-470 south to Interstate 25. Get off on Exit 184. Turn west to Castleton Road and make a left. Turn left on Genoa Way to the BEST WESTERN Inn & Suites of Castle Rock. ·From: The west. From Interstate 70, take C-470 east to Interstate 25. Get off on Exit 184. Turn west to Castleton Road and make a ...

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