BEST WESTERN Hotel Carlisle,  Carlisle

3.5/5  - based on 228 guest reviews.
1155 Harrisburg Pike, 17013-1669, Carlisle, United States - See map
+1 717 243 6200 +1 717 243 6525

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 228 traveler reviews
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Enjoy convenience and comfort at an affordable price from this Carlisle, Pennsylvania hotel, just minutes from the Carlisle Fairgrounds and Dickinson Law College. Whether traveling to South Central Pennsylvania on business or pleasure, the BEST WESTERN Carlisle is sure to fit the bill. Close to the Turnpike and Freeway 81, this Carlisle hotel offers easy access to the area's top attractions. The Carlisle Fairgrounds, only three miles away, are home to many car shows, antique shows and other local events. Families especially will enjoy spending the day at Hershey Park, only 30 minutes outside of Carlisle, visiting the amusement park, chocolate factory and botanical gardens. There are also scenic golf courses just minutes away. The Giant's headquarters is located within walking distance of this Pennsylvania hotel, ideal for the business traveler. The property is also located within a three mile radius from all local truck stops. A perfect choice for students and their visitors, this Best Western hotel is close to Dickinson Law College and the US Army War College. The BEST WESTERN Carlisle is clean and spacious. It features 73 well appointed guest rooms with cable satellite television with HBO® and free high-speed Internet access. Guests will enjoy an array of amenities, including a complimentary continental breakfast, an outdoor swimming pool, fitness center, guest laundry and business center. For added convenience, this Carlisle hotel also boasts a large parking lot. The friendly staff at the BEST WESTERN Carlisle is committed to providing superior customer service and comfortable accommodations at an affordable rate. Make a reservation today and see for yourself! Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 228 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
69
Verygood
 
71
Medium
 
51
Poor
 
17
Horrible
 
20
Business Business 30
Couples Couples 65
Family Family 85
Friends getaway Friends getaway 17
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Carlisle,Carlisle
  • 4
    « Little hard to spot on a dark night »

    Very good location near I81 and Penn turnpike. Busy local road network but hotel is set well back and noise was not an issue. One night stopover on a road trip returning from FL. Good choice, clean comfortable and secure. Signage is always subject to local zoning rules. This hotel property is set back from the road and not readily identifiable on a dark night especially after a tiring day of driving. Tip, there is a brightly lit motel6 sign out at the edge of the road and the best western property is set back behind theirs. Simply turn at the Motel6 and you can see the Best Western behind and slightly below road elevation.

    4
    « Worked for us! »

    We had to stay here at the last minute when the BW up the interstate lost power in a wind storm. Did not know what to expect. But turned out to be more than acceptable. Convenient to restaurants and to the interstates. Lots of semi trucks moving through town. Just one floor to the building. Front desk helpful. Room had minifridge and microwave. Bathroom had fan. Clean spacious room with a king bed. 4 pillows on the bed. Would like to have electric outlets on the bed lamps.

    5
    « An excellent hotel! »

    The nicest BW I've stayed in. Friendly front desk. Indoor hallways, clean, and quiet. The room was spacious and everything was well kept up. We felt safe staying here. We are a couple over 69 and this was important to us. Good breakfast.

    3
    « Average Hotel »

    We stayed here for one night on our way to Pittsburgh. The check in was quick and easy and the girl behind the desk was very friendly. We were given a room on the first floor. The hallway had a musty smell to it, but the room was clean and did not smell. It was very quiet at night and we had no problems during out stay.

    3
    « Room was okay but the staff? Well... »

    My daughter and I had been driving for several hours and ended up with a flat tire. After getting the spare put on, we were exhausted. We decided to stay at this hotel for the night. The young man who checked us in was not very friendly at all. NEVER smiled! When we told him about our flat tire and we were exhausted, he never even acknowledged that we were even talking! He had very little to say...kind of using as few words in a sentence as possible. I will say this though...he started at $89 but he ended up going down to $79. That actually was the price advertised on my Google Maps. I was happy that he saved me $10 though. The room was clean and comfortable although the beds outer edges were hard. Once laying down though, it was comfortable. The phone did not work either. We were there only 1 night so we didn't care too much.

    4
    « Great Place for a great price and Handy to great food. »

    Great place to stay for a night or so. Handy to the Turnpike but not so close as to interfere with a good night's sleep. Great Breakfast. Didn't used the outdoor pool. Clean rooms with very comfortable beds. Even let us park our motorcycles under the roof out front for the night and kept an eye on them for us.

    5
    « Nice, clean hotel. »

    This is a clean hotel in a quiet area conveniently located off the Pa. turnpike.The beds were comfortable. The rooms were clean. The staff was very friendly and accommodating. It's a good place to stay for a quick overnight. The room rate was a fair price. I definitely recommend this hotel.

    4
    « Amazing Enthusiastic Service »

    I couldn't find any rooms in the area and ended up at this hotel. Honestly, my expectations weren't high - I was hoping to be able to sleep without too many problems. Belma at the service desk was incredible. She was positive and upbeat with a great recommendation for a place to eat. She made my stay excellent. If I stay at a Best Western in the future it is due to her attitude.

    5
    « Nimesh was a wonderful help »

    I never write reviews but I had to give my genuine thanks to Nimesh who helped me with a reservation problem. He was working the front desk and was so kind to me. He was pleasant and accommodating. He was patient while I was on the phone with the booking site, which helped since I had been driving for hours and couldn't think straight. I would have never solved the problem without his help. He is a great asset to Best Western. I work with the public so I know a professional when I see one! The room was fine and a decent price. But the employees is what makes this place get 5 stars.

    3
    « Still prefer the Mariott »

    I chose Best Western in Carlisle because it was the only one close to where we wanted to visit that had a jacuzzi tub, but I was disappointed in the room.The tv too small and the way it was positioned hurt your neck to watch. Breakfast was so so. The staff was great, very friendly and helpful, but probably wouldn't stay there again.

  • 4
    « pleasent stay »

    very pleasant stay, check in staff, housekeeping, breakfast, was very nice, close to fairgrounds, restaurants and fast food. access to the entry could be a little more visible from the road. Pre-booked for next year already. Would definitely recommend to friends.

    2
    « Expected Better »

    The staff at check in was not very friendly. I was trying to ask a question and he ignored it. My husband also had a question which was not answered. We missed our continental breakfast because the front desk person didn't answer that question - I noticed the sign on the wall with the time of breakfast at checkout, but not when we were checking in because we were just too tired. If the staff was attentive enough to answer our questions, we would have been able to take advantage of the complementary breakfast. The room was also not very clean. The toilet seat looked like they cleaned it with dirty water. The bathtub also looked dirty. They could have done a better job vacuuming the room as well. We found dog or cat food pieces in the non-pet friendly room. The fire alarm also went off for quite a while, but that they couldn't control - it was a broken pipe and they fixed it. The lady at the checkout was nice. The location was also very decent.

    4
    « Passing through »

    Another nice stay at a Best Western. Understanding from the reviews this is a recent renovation. Bathroom smaller than previous BW, but very adequate. Toilet seat needs to be fixed. Front desk recommended Middlesex Diner and it was delicious. Breakfast buffet was ok. The regular coffee seemed slightly flavored. ??

    1
    « DONT STAY HERE!! »

    i stayed in room 114. when we checked in, the woman working the front desk was being mean to customers checking in. when we got to our room, the carpet molding on the walls was coming off.. despite what everyone else says about the beds, they WERE NOT comfortable. just a mattress topper on a crappy bed. the pillows were paper thin. the comforter was rough and scratched me. the food was disgusting and slimey. if i could give 0 stars i would, when we checkd out, a man i assume to be an owner, told us that out room rate was charged to the card and that was the only thing that would hit the card. come to find out, they DOUBLE charged the card and ruined our weekend. id rather sleep in a gutter. DO NOT STAY HERE!!!! DO NOT STAY HERE!!!! DO NOT STAY HERE!!!!

    4
    « Went to Mopar car Show »

    Rooms look remodeled nice clean enjoyed our stay. The swimming pool is the smallest I have ever seen but you did get cool after being in the 97degree hit all day looking at cars. The breakfast was not that great eggs look like pancakes they could improve in that area

    4
    « College visit »

    Stayed here one night with my daughter when we were visiting colleges. Hotel was very clean, big room. Bathroom was small and somewhat dated but overall a decent place for an overnight stay. This place offers a continental breakfast complimentary. Although we did not have it, it looked good with several options.

    4
    « Overnight stop »

    We stayed here on our way through. The room was nice and it was clean. The staff were very friendly at check in and out and for the morning breakfast. We would stay here again. The bathrooms are simple tub and toilet with the sinks in the main area. Nothing fancy but we didn't pay for fancy. It was clean and comfortable. We checked in extremely late and the gentlemen on the desk was extremely friendly.

    4
    « Two night visit for Carlisle Chrysler Nationals at the Fairgrounds »

    Stayed two nights at the Carlisle Best Western. The hotel was just recently renovated and is in decent shape. The room held two queen beds, a fridge and microwave, and had the usual A/C unit under the window. Beds where clean and comfortable, bathroom was very clean and excellent water pressure and temp. Pool was very clean, also. The free breakfast was the usual fare, but nothing special.

    5
    « Husband suprised me by a get away »

    We stayed in a king room with a whirlpool. The room was very clean and had everything that we needed. Breakfast included bacon, eggs, french toast, waffles and much more. Gracie at the front desk was great. We would definitely stay here again.

    5
    « House for the Hounds, including the rest of the Family.... »

    The digs are very clean, the housekeeping staff are prompt, friendly and do a great job. This house is hound friendly... The desk is helpful, friendly, professional and Smile!! The breakfast is a bit cramp and the fair is a 5.5 on a 10; otherwise like the rest of the hostelers of the venue...

  • 5
    « Great Hotel - Comfortable Beds »

    We had a great experience at this hotel. Beds were comfortable, room was clean, lots of breakfast choices and was good. Great access to the fairgrounds for the car show we attended, especially since the office building next door left their exit gate open so cars could take the back way out of the hotel and out to the stop lights rather than trying to make a left hand turn. We enjoyed our stay well enough to book a room for next years' show when we checked out.

    3
    « Not what we are accustomed to when staying at Best Western »

    This property was tired in both feeling and looks. Honestly, we've stayed in rooms at the budget-oriented Red Roof Inn chain that were more updated - and about half the price. The front-desk associate was apathetic, and this attitude is not in keeping with what we are accustomed to at Best Western. However, the lady responsible for breakfast service was quite proactive and friendly; she is the reason we gave the property the 3rd star. Perhaps this property should promote her to front desk manager; she could teach the others a thing or two about proper customer service.

    3
    « Good hotel »

    They didn't have any double bed rooms left so they brought in a very old cot which needed three layers of blankets to not feel the coils in it. We had an air mattress for one child but our third had to sleep on the floor. Breakfast was good.

    3
    « Stay but don't eat the Breakfast »

    I enjoyed the hostess, the room, and the ease of the location to what I had to do. The breakfast needs some help to make sure there are more sanitary methods for food consumption. The hostess was kind and helpful but don't ask for directions. The room was spacious and clean but dimly lighted. The location was right off the major hi-way(s) and not hard to find. The breakfast needs more sanitary methods of producing food.

    4
    « Nice Stay »

    The Hotel is correct, and the room was very clean. Off the main road to reach the hotel is a bit confusing, as the is another motel around it and no clear indication of the Best Western. There is no lobby area, but rather the Breakfast area. But overall, for a sleep, the value for the money is very good. Definitely, I would recommend the hotel to friends visiting the area.

    1
    « HUMAN POOP IN THE POOL!! »

    We booked this hotel for the price, convience & THE POOL!! We traveled 3 hrs & in all honesty really did book here because they had a pool!!! Saturday evening we returned from dinner with over 3 hours to use the pool facility. When we got back there was a sign "swimming pool closed." My mom then called the front desk to ask and we were told that some decided to use the pool as their personal toilet & they let their child TAKE A CRAP IN THE POOL & it was not going to be for usage for 24+ hours!!! The hotel was booked to capicity & sunday morning breakfast was not ready for a hotel FULL of families! They were short staffed & deffinatley not ready for a breakfast crowd with a full hotel!! As a mother, you know your child & most of all when children are swimming the most important & most frequently asked question is " do you have to use the bathroom?!?" NO PARENT UNDER ANY CIRCUMSTANCES SHOULD ALLOW THEIR CHILD IN A PUBLIC SWIMMING POOL IF THEY HAVE NOT USED THE BATHROOM!! As well as knowing when your kid HAS TO GO #2! Its written all over their faces!!! No discount was offered for our inconvience & the hotel was FULL OF FAMILIES with children who would really have loved to take a swim!!!

    5
    « Great clean place! »

    The rooms were clean the service was great! We arrived at 8 am and asked for an early check in and they accommodated us with no issues. Housekeeping was there early and there were enough towels and wash cloths. Breakfast was good and hot. It was a full breakfast and there was something different everyday. They had coffee and tea 24/7 free of charge. We came back home after our trip and booked for the 4th of July weekend.

    2
    « If you need Wifi DO NOT get room 145 »

    For the price, we encountered several problems. When you walk in, the breakfast area is right in plain view in the lobby. Not secluded or a seperate room. Front desk warned that wifi may be hard to get and offered a wire (unfortunately, a wire does not work for tablets. Front desk person was very nice. Our room had a slight musty odor, but was clean. When you sat on toilet seat, you felt like you were going for a ride. Chairs very uncomfortable. Bed was awesome.

    5
    « Nice makeover »

    We stayed at this motel 3 years ago. Then I would have rated it at best average. The motel has made some very nice upgrades in service and remodeling. The room was very comfortable. The staff was very friendly and helpful. We enjoyed our stay.

    2
    « Reservation confusion »

    4 rooms were booked under one name. It was to be on file that each guest checking in would submit their own credit card to pay for their room. This didn't happen. Also gave you names of each guest checking in and this didn't translate.

  • 3
    « A place to sleep »

    Not a bad experience, but not a place I would choose again. It was clean and the breakfast was good. The yard was overgrown which would have been understandable since it had been raining a lot, but it looked like it hadn't been mowed for a lot longer than it had been raining. The bathroom fan kept turning itself on randomly for no reason all night waking us up. The internet was difficult to sign in to and the signal strength was very weak. The people were very nice, but we didn't enjoy our stay.

    2
    « We hoped for a better experience »

    First - the basics. This hotel is a basic place to stay, nothing more. Nothing fancy. Free wifi and free breakfast. Reasonable price. This facility is older and feels dated. We chose this last minute as we were driving through the area on a long trip. The first thing we noticed was the smell. It smells of overpowering cleaning agent and air freshener trying to overcome the smell of old, musty, and old cigarette. Our room definitely had someone smoking in it recently and we noticed that the moment we walked in the room. We turned on the A/C unit full blast to overcome that, and in the end, it was ok for us. The outside door, although it was supposed to be secure, would come open by yanking hard on it without the need for the key. The beds were comfortable, and the bathroom was at least presentable. Not sure I would go back here. For the price point, I'd bet there are other places that are newer, more modern, and not quite as smelly. PS - the choices for dinner in the immediate area are really limited. So, plan ahead.

    1
    « Never again »

    We spent one night at this location without time to check the reviews. That was our mistake. Our room was not clean, the CFL light bulbs were low wattage and our room was so dimly lit it was hard to read, one lamp didn't work at all, the fridge was falling apart inside and needed a serious defrosting. The in-room coffee maker had crud in the area where the water is put in. I wouldn't drink anything made in that coffee maker. It's hard to believe that the people who "clean" the rooms don't pick up on these defects. The flat screen TV was tiny. The wifi speed was 750k (DSL) and very slow and spotty. Seriously, DSL???? One step above dial-up!! How cheap can you get. Breakfast was also a disaster. The coffee is made from syrup and was undrinkable. The breakfast offerings were spartan. It is clear that the owner / operator is more concerned about cutting corners than providing a decent experience for their guests. We paid $70 with a travel coupon for a $40 room. Don't stop here, keep driving. If I were Best Western I wouldn't want my name associated with this hotel.

    3
    « Other choices. Pick those »

    Smell of cigarette in the hallways and rooms. Even though non-smoking now, it allowed smoking through January. Need to change out carpets, bedding, pillows, etc to get rid of the smell. The first room smelled too much so we were moved to a different room on the opposite side of the building. Pillows retained smokey smell. Ew. Shower and tub could have been cleaner. There are so many other hotel and motel options in the area.... I'd go elsewhere next time.

    2
    « Find another hotel »

    The internet didn't work, the toilet seat was in pieces, the key card didn't work in the outer doors and the TV clicker was ridiculous. You make the call. Oh, the room had an echo! After a drive of 600 miles I was so tired that I just went to sleep. I expected more from a hotel chain of this size but I was sadly disappointed.

    5
    « very nice »

    staff was very friendly & pleasant. will definitely stay here again & recommend to others. hunter & gracie were very helplful. was very pleased with appearance & cleanliness of this facility. thank you!!!

    5
    « surprise »

    the surprise was on me . the exterior said older and dated, not unkempt just older. Price was a first a little high , I thought. However the lobby was immaculate , I was greeted warmly and with courtesy . the room was updated and well equipped, very clean , quiet, and best of all the beds were the most comfortable I had sleep on in months of travel.

    3
    « Average Property with Nice Employees »

    This hotel was a late choice on our recent road trip. While the hotel is very average, I must say that they people were very nice. A young lady named Belma greeted us and made our late night check in move smoothly. The next morning the staff was very helpful and asked to assist us several times. Again, the property is older, but we got to stay on the first floor close to the lobby and it went well.

    4
    « Breath of Fresh Air »

    After a horrible stay last year on this same trip home to Maine from Georgia at the Chambersburg BW, the Carlisle BW was truly a breath of fresh air. In Chambersburg, despite all of the rooms in the wing I was in being labeled non-smoking, the hallway, room, linens, everything was saturated with cigarette odor. Carlisle was completely pleasant. We even got lucky with our timing and walked in as they were putting out a plate of warm cookies. I travel with my dogs and there was plenty of room to walk around with them and conveniently placed trash cans, both of which were lacking in Chambersburg. Very pleased to have found this location, I'll be back.

    4
    « One night stand »

    All good. Quiet, good night sleep. Staff helpful and pleasant. Free breakfast normal. But the motion sensors have issues. The fan and lights good on in the middle of the night. Good brand. FYI many restaurants have no booze.

  • 3
    « All good except the toilet »

    General condition, breakfast bar, and service were fine---except the toilet was plugged when we first used it--(we did nothing to plug it) and when we called for assistance, the front dest clerk came down and handed us plastic gloves and a plunger to clear it ourselves. Sure, we do it if it happens at home, but I would expect correcting the problem to be part of the service.

    4
    « Carlisle, PA »

    Helpfull staff. No complaints. Would stay here in the future. Room was very clean and in good condition. I was traveling with a pet and usually pet rooms are not the best. I did not find this at this motel.

    3
    « Friendly staff »

    Staff was very friendly. Key cards kept deactivating and side door locks were not working. Close to main roads. Used to be smoking and still has a little odor of smoke. Breakfast was good. Was very quiet. Not bad for the price.

    5
    « survey »

    excellent room for the rate missed the breakfast because of early departure , however Grab and Go bag was a nice feature. your particular location behind a Motel 6 coupled with no sign at the road is unfortunate

    3
    « Beware of area »

    Very nice hotel but in an area Exit 52B off I-81 which has almost no nice restaurants that serve alcohol.After a long drive, we were looking forward to a glass of wine with our meal - no luck. And the area of the hotel is devoid of grocery stores, etc.

    5
    « Awesome »

    This hotel is very nice, clean and awesome comfortable beds. Hotel staff are great. The staff were very helpful providing useful information on local places to eat. I would recommend this hotel to anyone staying in the area.

    5
    « Always Best Western »

    Clean, comfortable, quiet, no problems. Easy access from Interstate 81 (about a mile) . Toilet and tub/shower appeared to be new. A typical Best Western experience (I usually choose BW because I've never had a bad experience with them).

    5
    « Superb Service »

    Came to the area for the holidays. Was so nice to see that the friendly service there is nice. Working on the holidays and the nicest desk clerk that i have ever came across was there. Ive been traveling for almost 30 years and Hunter was so nice ! Been here before and the short guy was very monotone and rude. Hunter proceeded in Wishing us a Merry Christmas. Just so warming . Best beds we have stayed in. Breakfast was very nice ! Loved our stay , planning to do this again next year as well , Merry Christmas Hunter and Hotel Best Western

    5
    « Nice stay »

    Quick checkin-in. The beds were extremely comfortable and staff was really nice. The bathroom looked updated and it was pretty quiet (stayed on a Tuesday night). Breakfast was okay (bagels, cereal, sausage & eggs). Everyone was extremely friendly! Price was the lowest in the area for what you got. Very pleased!

    4
    « Hard to find but worth the hunt »

    Limited truck parking and tight to get into. From I81 take ex52b hwy 11s. Pass I70 exit, cross under I70 and take an immediate left. There behind motel 6 and share the same driveway but it's real tight with a big truck. They take corporate lodging card. The only problem was the room phone didn't work and was never fixed.

  • 4
    « Where to stay for good price and excellent stay »

    We were looking for a nice place to stay the night, not too expansive but where the bedding is good cause we like to sleep comfortably. We were very satisfied with our choice of this Best Western in Carlisle, a quiet place, not noisy, with employees very nice . We recommend this hotel warmly.

    5
    « Customer Service »

    My husband and I travel a lot for business, so we were use to the Carlisle/ Harrisburg area. Been to many of other hotels in this area but decided to stop here at Best Western. Check in was phenomenal. The service desk clerk was super nice! He gave us his opinions on where at to eat , helped us find where we were going and all while being so nice to us ! Out of staying in this area , Hunter made this stay feel like we have been staying there every time we were in this area. In lack there of , the night guy was so rude , asking him about our points and him replying , go online and check them. Overall , the service here is AMAZING ! We would definitely stay here again because of the service provided to us that day !!! Thanks Again

    2
    « Clean but no hot water. »

    This hotel seemed clean, however, we had to change rooms twice due to lack of hot water. One room had a cracked/jagged tank cover, another room had a GROSS tub! The "non-smoking room" smelled of smoke. Luckily, the hotel was not booked solid so we could change rooms TWICE! i do not plan to stay here again!!

    5
    « Overall great Stay ! »

    Finding the place was a bit more tedious then normal. Prices were okay , priced just right at a little under $100.00 Front desk clerk was amazing , His suggestions were right on with places for dining. Overall , He mad our experience the best it has ever been. Thank you Hunter !

    4
    « Best budget hotel to stay in Carlisle »

    Best budget hotel to stay in Carlisle. 1) Receiving = Good. 2) Ambiance = Good. 3) Room = Good. 4) Amenities = Good. 5) Breakfast = Ok. 6) Gym = Ok. 7) Check out = Good. 8) Parking = Good. 9) Staff = friendly. 10) Location = Just 15 minutes to Harrisburg, PA.

    3
    « Adequate. »

    This Best Western was for an overnight stop. The price was right (under $70) and it met our needs. The room was clean and the bed comfortable. The breakfast was marginal but our expectations were low.

    5
    « Clean & convenient »

    I spent two nights and it was a great choice. The room was clean and quiet. I had a room on the back side which might be a perfect choice for a good nights sleep. Breakfast was the usual fare - nothing out of the ordinary. It was fine for a quick bite to start the day. Staff was very nice.

    2
    « Disappointed »

    My husband and I stayed there for one night. The bathroom was dirty as well as the jacuzzi. The room are not quiet you can hear everything from other room. Very disappointed. We also left at 6 am and asked for a croissant to go and nothing was available ! Although the pm front desk agent was nice.

    4
    « Good breakfast »

    The hotel is just under $100 ....So for that money it is a good value. Lots of comforts that are often found in a higher priced place There are premium channels...easy to reach plugs ... Washing machines Comfy bed Good breakfast included Good parking.

    4
    « As Advertised- good value »

    Convenient location to visit Dickinson. Room was clean with wifi, small fridge and comfortable beds. Continental breakfast area is small, but adequate. Plenty of breakfast joints nearby. Would definitely recommend for a no-frills motel.

  • 2
    « Never again »

    My husband and I were visiting our daughter at Dickinson College for Parent's weekend. We stayed 2 nights. The negative experiences started with check in. We arrived at 2pm and check in was not until 3. We asked if we could check in early and the clerk told us yes, but it would cost 25 dollars extra. I have arrived early at several hotels, and as long as there was a room available, the staff always worked with us and allowed an early check in. When we entered our room, I immediately noticed the mold and mildew in the shower and toilet. The shower was handicapped accessible and there was a slotted bench in it. There was black mold in between all the slots. The toilet had a rim of mildew around the water line, and there was mildew covering the bottom of the seat and the hinges of the seat. We went to the front desk to request another room and had to wait about 5 or ten minutes before anyone came to the desk. The woman did not apologize, but did give us another room. She did not seem concerned at all that a customer just told her that the bathroom was covered in mold. The bathroom in the new room was much cleaner, but not as clean as it should have been. There was mold on the toilet seat hinges and dirt and dust in the corners of the floor. The tv would not turn on, so, again, we went to the front desk which was unattended, again. Finally, a man arrived and came to our room. After fiddling with the tv for a while, he got it to turn on. He had to get a new remote and synch it to the tv. We left for dinner, and when we came back, the tv would not turn on, again. He returned with a different remote and got the tv to work. After he left, we noticed that the volume on the remote did not work. We could barely here the tv. It was not worth it to us to have to track someone down and have him in our room for a third time. The following morning we missed breakfast. We arrived at 9:15, and someone was cleaning it up. Their literature states that breakfast is served until 9:30.(in my opinion, 9:30 is very early, especially for the weekends) The hotel looked freshly painted with new carpet, but there was a weird odor, especially in the hallways. I didn't expect anything great for the price, but cleanliness and a friendly and hospitable attitude from the staff would have been greatly appreciated. I got the feeling that the staff was comprised of family members who were not concerned in the slightest about keeping their customers satisfied.

    5
    « Why stay at the Carlisle Best Western? »

    This is a repeat location for us whenever we travel on the PA Turnpike I-76. We always try to time our travel so we can spend the night in Carlisle's Best Western Hotel. The rooms are comfortable and clean; the microwave, frig and coffee maker are great amenities, and the table and chairs in the room are appreciated. The hot breakfast is a real treat and the breakfast room is kept well stocked by the attentive staff. The desk clerk has without exception been pleasant and helpful. We think it is a great place to stay. It is an easy on/off from the highway.

    5
    « A Charming Hotel with lots of smiles »

    What a charming Hotel that sits off the toll turnpike. We just happen to be going threw town the same time a car show was there. the price was cheaper for two than the hotel in front of it. The hotel 6 was gouging people because the car show was in town and The Best Western front desk was so friendly and was so much cheaper with a Breakfast. The beds were clean, plenty of towels, and cold air conditioning. That next morning breakfast was hot and smelled so good. First time I ever ate a waffle. so many things to choose from at Breakfast . Next time we pass that way we will stop in again.

 

Getting to the hotel ...

All directions
·From: Interstate 81 North. Exit 52B, Route 11 south, the BEST WESTERN Carlisle is one mile on the left. ·From: Interstate 76 Pennsylvania Turnpike Exit 226, Route 11 south, the BEST WESTERN Carlisle is a quarter mile on the left. ·From: interstate 81 South Exit 52,make right turn from ramp on route 11 south, the BEST WESTERN carlisle is one mile on left