BEST WESTERN Plus Burnaby Hotel and Conference Centre,  Burnaby

4.0/5  - based on 378 guest reviews.
5411 Kingsway, V5H 2G1, Burnaby, Canada - See map
+1 604 438 1383 +1 604 438 2954

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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based on 379 traveler reviews
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Whether traveling for business or pleasure, this Burnaby, BC hotel - conveniently located near Metrotown Mall and Vancouver - offers something for everyone! Just 30 minutes from Vancouver International Airport and 40 minutes from the U. S. border, this scenic Burnaby hotel makes it easy to experience all that beautiful British Columbia has to offer. The city of Burnaby is an attraction in itself, boasting the Metropolis at Metrotown (Vancouver's largest shopping mall), the 1920s-themed Burnaby Village Museum, Burnaby Lake, theaters, ice rinks and parks. It's only a ten minute Skytrain connection to downtown Vancouver and Deer Lake, and just a little farther to the stunning scenery and views of Queen Elizabeth Park and Grouse Mountain. Business travelers appreciate that this Best Western hotel near Vancouver, BC is conveniently located near Burnaby Hospital, the Sporting Arena and the British Columbia Institute of Technology. The property also serves as a premiere meeting and event space in Burnaby, with conference facilities for up to 300 guests. Each well-appointed room at this pet-friendly, Burnaby hotel features free high-speed Internet access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. King size beds and other amenities are available in selected rooms. Additional amenities that make this property the perfect home away from home include a complimentary full breakfast, a heated outdoor pool (seasonal). Our friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Vancouver area Best Western Plus® Burnaby Hotel and Conference Centre.

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Room 1

Guest reviews


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based on 379 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
99
Verygood
 
171
Medium
 
76
Poor
 
21
Horrible
 
12
Business Business 85
Couples Couples 81
Family Family 142
Friends getaway Friends getaway 25
Solo travel Solo travel 26
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Burnaby Hotel and Conference Centre,Burnaby
  • 3
    « Convenient location »

    I've stayed here three times now and like being close to the Metropolis mall and many restaurants. The exterior was undergoing a major remodel the first two times I stayed. I was glad to see the remodel is now complete and it looks nice. Each room has an exterior entrance but I've noticed on several occasions that people hangout outside their room to smoke and talk. Though the interior walls block most of the noise from adjoining rooms, conversations from the smokers comes straight in through the door. The morning breakfast has always been better than most 'free breakfast' hotels. Breakfast opens at 7:00am.

    4
    « Western Oregon vs Simon Frasier football »

    Stayed here two other times. Never have been disappointed. Staff has always been helpful. After the remodel, this place is beautiful and updated. The rooms are nice with great beds. Be back next year. The hotel also offers free breakfast next door.

    3
    « Out of the way but comfortable. »

    I have stayed there numerous times, solo and with family and though it is a fair way from downtown, it is comfortable. Now that the major renos are done, they need to work on all areas being consistent. The last time we stayed there previous to this visit, the rooms and staff weren't that impressive, but the young man in the breakfast area was outstanding. This visit, I found Dinesh at the front desk was outstanding. I arrived without reservation and he was very helpful in accommodating me. Unfortunately I had to cut my stay short after one night, but he was understanding and had me checked out in short order. Thanks Dinesh. Rooms are very nice now thought the fridge in my room was very loud. The breakfast on the other hand was very disappointing. What happened to the great young man that was there before? Everything was full and hot and he was always going around making sure everyone was happy. This visit, there was one other family in the dining area and when I got to the serving area, there was a bit of over cooked eggs, no bacon or coffee. I asked the staff member where everything was, but her mouth was so full of food she couldn't talk. Maybe where all the bacon went? Had a long wait for bacon, no new eggs arrived and when they finally brought coffee, my cup was filled with coffee grounds. I usually leave a decent tip, but not this day. I would recommend this location and will continue to stay there, but it would be nice if it was a great experience in all areas.

    5
    « My stay at The Best Western in Burnaby. »

    I stayed 6 nts in a room with 2 queen beds. pros~ This hotel/motel is not too expensive being it's the lower mainland (no toll bridges to pay when going into Van.) The staff were all accommodating & delightful.Clean,spacious room with very comfortable beds.Buffet bkfst was pancakes,waffles,scrambled & hard boiled eggs,ham slices,& either bacon or sausages,cereals,yogarts,yummy pastries,breads,limited fruit,juice,good coffee,decent breakfast.New lobby,which wasn't finished yet,is already awesome.It is walkable to Safeway,all sorts of stores & restaurants. Metrotown mall was a few minutes away by car. The sky train is at the Metro Mall.I can't comment on bus service but there is lots of parking at the hotel. cons~ no microwave in the room would be my biggest complaint.I thought $12.00 to rent a movie is too much,so didn't.Slighty sketchy area,but I felt safe to walk alone,even at night.

    5
    « Business Trip »

    Very friendly staff, the room were clean and the bed was comfortable. The hotel is withing walking distance from different hotels and shopping centers. They provide a good continental breakfast. The staff is very friendly and attentive to any needs.

    5
    « Ugly Duckling to Swan »

    We visited the "King" earlier this year and, while it was quite enjoyable the state of the building in progress made the place a "little" hazardous. Well the work has been finished except for a little in the new lobby and it would be really worthwhile staying there if you wanted somewhere in the Vancouver area. Breakfast was excellent as before; staff were also excellent and the room was very comfortable. The only complaints were nothing too serious, noisy fridge, blackout curtains not perfect and no room safe.

    3
    « 2 day stay »

    This hotel has been under going some renovations.The plumber put the taps on backwards. However, it was clean and friendly. The booking rate seemed fair as the hotel is located near the Metro Town Mall in Burnaby.

    2
    « Noisy. Overpriced. Bad breakfast. »

    I was scammed by an American company when I booked this hotel. Not impressed that the hotel is associated with a company who charges Canadians American dollars to stay in a Canadian hotel...perhaps they can't help that-but they did nothing to compensate us. $160 for one night at a 3star hotel. Insanity. The room was very noisy being right beside a busy road as well as walls that seemed paper thin(kids crying/doors shutting). I had a major exam to write the next day and got all of 3hrs sleep. Complimentary breakfast was bad-we ended up going elsewhere right after. Also, don't do as I did and assume there will be a hot tub-there isn't. The staff were super friendly, probably what's saving the hotel's ratings.

    3
    « Newly renovated basic well located »

    Good value and great location near main arteries and shopping. Hotel undergoing extensive renos and clean and comfortable. Rooms are on the smaller side but have a fridge and bed is very comfortable. Only down side is the noisy air conditioning and lack of a window to open. Great breakfast included, more than your typical high carb high fat hotel breakfast. Would recommend this one!

    2
    « Run Down Property »

    This property is in poor repair had paving going on while I was there your breakfast is in a Chinese Restaurant next door it was cold and unappealing overall not a good experience the rooms are run down and in need of make over swimming pool was closed on the nicest days and finally opened the day it was raining and cold really puts you off Best Western

  • 5
    « Comforable and clean »

    Room was very comfortable and staff were attentive. Had a kitchenette suite that was well set up. Luke in the breakfast room was amazing! Food was good too. We would definitely stay again. The heated pool was clean and inviting - wish we had time to use it.

    3
    « Not as Pet Friendly as it seems »

    This hotel claims to be pet friendly and it is as far as allowing your pets to stay. There is no grass area or any type of area for the pet to relieve itself. When you clean up after your dog there are no receptacles to deposit your clean up.

    4
    « Very Comfortable Room, Close to amenities »

    This hotel is in the final stages of its exterior renovations so the noise from construction is minimal and only during the day. It is going to look awesome when finished. It is within walking distance of MetroTown, a huge shopping mall, and several restaurants. The room itself was clean and well stocked. The front end staff were very personable and efficient. The breakfast is your standard fare and the attendants were visible and helpful. The whole outside area is well lit and there is plenty of free parking. Would definitely stay here again.

    4
    « Comfortable and clean »

    I stayed here briefly during a road trip and even though it was under construction it was clean. The rooms were well maintained and the heat and A/C worked well. The free parking and complimentary breakfast made the nightly rate an even better value. The hair dryer was broken but the shower had good water pressure. Overall it was a comfortable stay.

    4
    « Affordable accommodation, free parking, Skytrain access in walking distance »

    The hotel has a free parking and the Vancouber Skytrain is easily accessable within walking distance. Within walking distance the "Mall Metropolis at Metrotown" with a good selection of the typical brand and food shops.

    4
    « A Good Stay in Burnaby »

    Postives: -good breakfast selection (love the pancake machine) -quiet (we had a back room) -close to supermarket and shopping mall -within a 10 minute walk to Skytrain -hotel staff was accommodating to our early arrival -well lit -renovations are great Criticism/ Negatives: -construction (muddy shoes) -need a few more outlets -room was small -funny set up with sink outside bathroom -bathroom fan sounded like an airplane -could use a bit more parking I can see myself staying again at this hotel.

    2
    « Don't stay here »

    A friend booked this hotel for us for a trip to Burnaby for a hockey tournament. The hotel parking lot was under construction, which we were not informed of. The hotel is old, the rooms stink, and you and do to the wood frame structure and the very old plumbing, you can hear everything int he hotel. I didn't get any sleep. Almost forgot, it is in a pretty seedy area as well. There were lots of car alarms and police sirens.

    5
    « Royal Treatment »

    Best Western Kings Inn will leave you feeling like a KING. Every one here is totally engaged and committed to the overall guest experience. Clean, warm, friendly from top to bottom. I highly recommend this hotel to any one visiting metro Vancouver.

    5
    « Fantastic »

    You will not be dissapointed if you stay at this hotel, reception staff are second to none, very friendly and welcoming, rooms beautiful and clean, very comfortable beds and great breakfast, there is construction work being carried out but to be honest you would hardly know, they work with the hotel guests in mind, I would definitely recommend this hotel and it would be my first choice if and when I return to Vancouver

    3
    « Good Value »

    As many others have mentioned, there was renovation occurring during my stay. It wasn't a problem as they only worked during the day. Signs pointed to the temporary location of the lobby - easy enough to find. Lots of parking available. Air conditioning worked well. Located a short walk away to a sky train station, so it was a good compromise to staying out of Vancouver (due to the high summer hotel prices). Also located close to grocery stores if you need to pick something up. My room smelled quite strong of cigarette smoke so I'm glad I only stayed a night - I knew this ahead of time of it being a smoking room, so I can't complain about that...I just can't understand why people would smoke indoors. Overall I was happy with the stay and would stay again, but probably in a non-smoking room.

  • 4
    « Great Breakfast and Pool »

    As usual Best Western comes through with a positive experience. Great room,great breakfast, great service, swimming pool and gift certificates to Metropolis Shopping Mall for out of province guests. The location is excellent for Burnaby and New Westminster.

    4
    « stay at burnaby »

    this is the second time we have stayed at this hotel staff very helpful staff and clean very good location few mins to metro town and sky train links to Vancouver breakfast provided and very good value for money

    4
    « Renovations galore »

    They're undergoing renovations inside and out. The room was lovely. Very clean. I slept like a baby. The staff is efficient. The continental breakfast was really a full American with bacon, pancakes, eggs, breads, fruit; all hot and fresh. On the downside the parking lot is a mess while they put in new water lines or something but they don't start the work before 9 am and end before 5 pm. Since I'm out sightseeing that's no trouble for me. The only reason I'm giving them a 4 is b/c of the construction mess. I'm staying here on my way back out of town and have no problem doing so. Great value.

    3
    « Not appealing from the outside »

    This looks like a nightmare outside, a real building site, if we hadn't booked I wouldn't have stopped. However, once inside the room it was lovely and refurbished new a/c and really comfy. We haven't slept yet, I am hoping it won't be too noisy!

    3
    « nice hotel »

    this hotel was nice but unfortunately it was experiencing renovations and things were a bit oddly put. maybe when this hotel is finished i may stay here again. the breakfast was nice enough not quite as nice as a plus hotel.

    5
    « Wouldn't stay anywhere else for great value »

    My family has stayed at the Best Western Kingsway Burnaby for more years than I can remember. We can't think of any reason to stay elsewhere. Although we visit only once a year, the reception staff always remember us and do their best to give us our favourite room. The staff in the breakfast remember us also, and Katy sent us off from our recent stay with a hug. The rooms are spacious, clean, comfortable. Excellent variety in the hot and cold breakfast buffet--no one leaves hungry. Special commendation should be given to the staff for making every effort to accommodate guests and ease any convenience during construction. Looking forward to returning to true renovated hotel next year.

    3
    « Really a motel »

    I have mixed feelings about this property. It is clean and the room is spacious. There is alot of road noise. While it is called a hotel it is actually a motel. Not as nice as other Best Western Plus but good value for money.

    4
    « Great Stay! »

    Great location, we got a room with a kitchenette, loved the layout. Main area, couch and kitchen as you walked in, there was a queen bedroom in the back portion.Room was clean, staff was friendly, the complimentary breakfast had lots of choices. Would definately stay here again.

    2
    « Terrible "Best Western" »

    I have stayed at a couple of BW properties in Alberta & BC and this by far was the worst experience. To begin with we were allotted a room right next to where the renovation work at the hotel was happening. Everything including the room was so dusty and unkempt! We were almost on the verge on moving out the net day. Thankfully the hotel staff allotted us a room away from the construction after the first night. That made things a lot more better, but the experience of the first night still lingers on. At bare minimum, the hotel should be courteous enough as to not to allot any guests a room next to the construction site. Never returning to this property !

    4
    « good location. nice staff »

    nice rooms, the renovations are going on, but The rates for the rooms reflect this. I would stay here again - the Breakfast in the morning is great very helpful staff and close to the metrotown mall. Good overall :)

  • 5
    « Very good and attentive service! »

    Clean, comfortable room, with outstanding staff! they helped with our lost baggage issue from airlines and assisted in arranging for transportation to cruise port. Thanks for the outstanding experience. Hotel is currently undergoing remodeling and is a bit of a mess, but staff is doing their best to make up for it and it looks like it will be beautiful when completed. Highly recommend for short stays! Fabulous mall nearby and hotel will provide coupons for use in mall.

    4
    « Will be very good after all the renovations »

    We had a suite because that was all that was available and it was a great room. They are updating the whole place in phases so there is lots of work going on and it looks like each room is in a different stage of updating. For instance, our room needed a new coat of paint but otherwise the kitchen/rugs/bed were new. Our room was by the pool and was incredibly quiet considering the place is right on Kingsway. The included breakfast was the best on this trip. Real eggs, costco sausages, a cool pancake making machine and great service. It was also nice to be able to park for free. There are 2 stories with stairs and no elevator

    2
    « 7:30am renos! No best in this Best Western »

    We came over from Vancouver Island to see a concert. Check in was 3 pm, we arrived at 4:15 pm. To be told our room had not been made up yet. We waited half hour. We find that this site is under major renovation garbage, mattresses and construction equipment everywhere - the worst of it. We were not notified they were under construction. Otherwise we would have stayed elsewhere. We had a wake up call to our room at 9am to let us know construction workers were going to start working - well they already had at 730am as we were woken with hammering. Continental breakfast was ok

    2
    « Noisy location, far away from Vancouver main tourist sites.Good beds. »

    Situated right next to a busy street so it's noisy. Beds are quite good. However, the location is not very practical for a toursit- or family-trip since you have to drive 30-40 minutes each way to get to Vancouver and the tourist attractions. A good mall is closeby but not much else to see or do in the area. Currently the Lobby is under renovation. Breakfast is basic but good. Free Parking. Poor relation in price vs quality.

    4
    « Adele concert trip »

    This Best Western on Kingsway was in a great location to access the skytrain to Rogers Arena. Though the hotel is going through renovations it is still a good clean stay. The breakfast selection was excellent. And the server was very good and accommodating at looking after diner needs.

    2
    « Avoid for now »

    undergoing facelift, construction debris everywhere, breakfast items were missing from buffet, the heating/air conditioning unit was loud, television offerings were minimal considering the vast amount of media available in today's market, parking lot is restrictive at the best of times but terrible with construction vehicles and equipment taking up spaces

    5
    « freqent visitor to this hotel »

    people here are always amazing with the help they give.location is great for our family and close to many amenities.metrotown mall is only a couple blocks away-and has every store you will need.All in all just a great place to stay if this area is your destination

    3
    « if you need a bed and shower »

    We were unable to adjust the room temperature, even though we had determined a set temperature we want. The motel purchase better vacuums and brooms for housekeeping staff, to clean the closet, and corners. We could hear the water running in different rooms. There was no partying noises. Enjoyed breakfast, especially a young man, Luke was so helpful and professional. Hope Best western shows appreciation to staff and make get effort to keep staff like Luke.

    4
    « Nice Place to stay »

    We enjoyed our stay at the Best Western, clean room and comfortable bed. They provide a Iron/ Ironing board , blowdryer, soap, phone, tv etc.The breakfast was pretty good, they have pancakes, sausage, ham, eggs, cereal etc.While checking in they will give you a breakfast voucher for each day of your stay. I only wish we were allowed to stay longer on our last day there, there check out is 11:00am and our flight was at 10pm. I requested a little later check out, but the latest they allowed us to stay was 12pm, because they said they were fully booked. That was nice of them to allow us to stay a little longer . After checkout we decided to go hang out at the mall down the street, until we meet up with our friend to go to Granville Island. It is a good thing we have friends in Vancouver to hang out with. We had a great time at Granville island, which I will talk about in another review. This hotel is under renovation, which was not a problem. They offer a laundry room which is nice , 1 Canadian dollar per washer or dryer, and there is a snack machine in the laundry room.A heated swimming pool is offered as well, because it is generally cold in Vancouver.

    5
    « good place to stay »

    Clean, convenient, great staff, good breakfast, comfy bed. It was a good location - easy to find. The lobby was in the middle of a remodel but that did not make it difficult. Liked that we were close to the Mall and great restaurants.

  • 4
    « Business visit »

    This hotel seems to be in a constant state of continuous improvement. I have been coming here over the past 4 years. Every year I come I always see transformation. The contactors are always on site busy constructing something new.

    3
    « Okay Hotel, overpriced »

    Stayed one night, room was good somewhat clean. The Hotel is dated and needs a good paint job and carpet reno. Somewhat quiet at night some noise from the Front lobby in the evening. I found it to be overpriced for what you get.

    4
    « Good! But not great »

    For the price point, this hotel (more rather a motel to be honest) is a good deal. They are renovating and there is some construction going on but will hopefully be finished soon. Customer service at the lobby was good but not great. Overall it was satisfactory though. Room was clean and stocked appropriately. We were in Vancouver for 1 day and we had to wake up very early the next day for a extremely important event. We were in the bottom floor and we tried to go to sleep around 9:30pm but we were unable to due to loud talking upstairs/outside and a constantly clatter of a random sound. Frustrated, we called the front desk asking to change rooms and within a couple minutes they fulfilled our request. We were very happy and we were moved to a room upstairs on the second floor in a different building and it was much more quiet. Thank you for accommodating us; some people have no respect for others. Also, included is a free pass to Steve Nash Fitness Club across the street which is nice. It was way better than a hotel gym and I was happy to have this extra bonus. Complimentary continental breakfast is from 6:30am to 10:00am. Our room had a small fridge which was a nice bonus. Wifi is free and included in your stay. It was fairly fast once you get connected.

    4
    « Clean hotel. Helpful friendly employees. »

    We chose this hotel because it wasn't far from a Sky Train station. We wheeled our luggage from the station to the hotel so it wasn't too far. The hotel is clean, the bathroom very nice, the staff welcoming and pleasant. There is construction going on which may be unwelcome to some. Also not all rooms have microwaves and fridges - ours didn't. The breakfast was above average though still a fair amount of processed items. The best thing about the hotel is that we could attend the church service that is held in the conference room upstairs. That was a wonderful blessing. The church family was very welcoming. We were able to leave our luggage at the front desk while we went sightseeing.

    4
    « Good but will be great »

    We stayed here for a week post cruise as we had a relative living nearby so it was convenient when getting together with her. Ok, there is building work going on during the day but disruption is kept to a minimum and you have to look beyond this as there are many positive points. We arrived in the pouring rain and too early for check in. We were hoping to leave our bags and check out the area but Emily, who was on reception, phoned through to see if our room was ready. It wasn't but she arranged for it to be cleaned straightaway and it was ready within the hour. The room was spotlessly clean and had a small kitchenette which was well equipped with fridge, cooker, microwave, coffee maker and adequate crockery, glasses and cutlery. The coffee for the machine was replenished daily. In addition to the bed, there was a large sofa bed, coffee table and a small dining table and two chairs. This exceeded our expectations and we were very pleased with it. The buffet breakfast was very good there being a variety of cereals, yoghurts, fruit, jams, pastries and muffins plus scrambled eggs, boiled eggs, ham, bacon or sausage patties and also waffles to order. Food was replenished as it ran low so even on the couple of days we arrived a bit later there was still plenty available. The situation of the hotel on Kingsway is great for the bus and link to the sky train and Metro town mall and cinema is not far away. This makes Burnaby a good place to stay as it is not as expensive as Vancouver but it is easy to get downtown when you want to. Restaurants in Burnaby are plentiful with an eclectic mix to suit all tastes. We particularly liked Earls which is on the same side of Kingsway but quite a bit further down. There are a couple,of nice parks too. Deer lake park was about a 20 minute walk away and is worth a visit. There are several planned routes around it you can choose to do and it is very tranquil. What does impress at the hotel is the friendliness and helpfulness of all the staff. They are lovely people and work hard in what must be quite a difficult situation for them while the renovation work is still going on. Special thanks to Emily, Cyrus, Katy and Ruby. To sum up, if you don't mind stopping that little bit further from downtown Vancouver then the Best Western plus Kings should suit. It is a good hotel and when the renovation work is finished this Summer, it will be great.

    3
    « Room wasn't ready »

    Check-in was at 3pm and we ended up waiting for our room we'd had a reservation for since March until almost 5...while walk-ins went straight to their rooms. Reservations were also awkward, and we didn't get much explanation of where our room was or where parking was near our room. The room itself was pretty nice, and the location was pretty good for our concert at Deer Lake Park, but nonetheless I was not very impressed with our check-in experience. The free breakfast was surprisingly well done though, so that was nice.

    2
    « Needs Upgrading »

    Pro: Friendly helpful staff, decent breakfast. Room furnishings are good. Room was clean and bed comfortable. Reasonably quiet at night. Cons: Aging hotel. Non-smoking room still smells of smoke and a bit musty. Hotel is under renovation but appears to be mostly a cosmetic facelift of the exterior. Rooms have poor ventilation. Room doors have poor fit in door frame. Some of the fluorescent lights take a while to come on. Access from Kingsway is poor. Parking spaces are too tight for a midsize SUV or larger car and not enough spaces, probably due to the construction.

    3
    « Fine now, should improve later »

    Stayed here for a 3-week extended stay business trip. The location was fine as business was in Burnaby and it was a short walk to the large mall and Skytrain station for weekend rides into Vancouver. I stayed in one of the rooms with a kitchenette. There were a few pots/pans/plates/utensils and a Safeway nearby for groceries. The stove and microwave were dated but fine for my purposes. The room was clean though a bit of noise from the heavily trafficked Kingsway. Unfortunately, the various neighbors I had next to me tended to be late nighters, smoked outside their door (and mine) while talking, or have barking dogs. I don't blame the hotel for this - I feel it's the luck of the draw. Breakfasts were good with pancakes, muffins, apple/bananas, cold cut ham, cereals, hard boiled eggs, scrambled eggs, and a rotation of sausage links, sausage patties, or bacon. The property is under major exterior renovation and should look much nicer when complete.

    5
    « Kings Inn, Best Western Motel- Hotel »

    This Hotel is very clean, rooms:- comfortable, beds very very clean, Although it is on a main road Kingsway It is very quiet so no sleep disturbance. Staff helpful and friendly. It is close to Metro-Town Mall, which also has a Movie Theater also a Bus stop is right out side Hotel, taking to the bus loop at Metro-Town where you can transfer to Sky Train, which will take you anywhere in the Lower Main Land, there is also Crystal Mall close buy made of of all Asian shops, I go there every time. Although at the time I last stayed it was undergoing renovations it was not too in convenient and should be over by June.

    4
    « Building site »

    We checked out the hotel 6 months ago and could see that it was going to be a really great hotel. Unfortunately progress on the building work seems to have been far slower than I would have hoped or expected. Two things annoyed; having workers working outside the room from early morning and not having an elevator to get to the upper level. There is one but it is not yet working and, anyway, much of the upper level has incomplete walkways so we couldn't have got to our room if it was. On the positive side it is well placed for public transport; it is close to a large number of restaurants and Metrotown and so the Skytrain. The staff were generally very helpful. It provided a free breakfast up to the standard we have come to expect from the better Best Westerns in the USA and Canada who provide them. All in all will give it a second chance in 6 months by which time I would hope that building work is completed and the hotel is fully functioning. I will also carefully monitor the charges of this hotel against other Best Westerns in Vancouver; at present it matches them.

  • 3
    « not as usual »

    Have stayed before. expected the exterior renovation . but did not expect the poor inconsistent housekeeping. garbage not emptied, coffee pot not cleaned, no fresh coffee supplies, computer and c-pap machine unplugged. poor vacuuming. this was a massive change from our last stay.

    1
    « Construction Disaster! »

    This motel is undergoing major renovations. The parking lot is full of workers vehicles, mattresses in plastic bins, The 2 restaurants listed as being on the property are closed. The front of the building is boarded up. I would never have even driven in if I hadn't booked this with TripAdvisor. Nowhere did it say this was happening! The room we were given was at the back and it was very nice - recently renovated and very clean BUT the area is old with dumpy buildings down both sides of the main road. I would never go out at night in this area. I went with my 88-year old Mother for medical tests and explained this when I called to ensure I would get a ground floor room. There was no way we could walk to a restaurant from this location! AND there was no discount for this place. I will never stay here again.

    4
    « quick overnight stay »

    hotel doing extensive renovations, and the facility will look very good when complete. But still a very good stay. Office and amenities easy to access. Rooms very good. Full breakfast with lots of choices. Very pleasant staff.

    3
    « Bit of a Building Site! »

    Still gets average as the staff were nice and the room was a good size but its a complete building site. They are putting a whole new level on top of a large part of the hotel so as a result we have a crane parked outside our room and builders everywhere, various areas closed off. Will be nice when its finished but if I had been told at the time of booking this was going on I would have stayed elsewhere.

    4
    « Burnaby Best Western »

    it was a very pleasant experience due to the reception staff. They were helpful, friendly and went out of their way to make our stay comfortable. This was in spite of the hotel being under construction.

    4
    « Wonderful people »

    The people working at this property are simply amazing. From the front desk to the grounds keeper everyone truly cares about the "guest experience". In the breakfast room, Katy will fill you up and put a smile on your face.

    5
    « A+ Service, Great Stay! »

    We come every year for business and this was our second year at this hotel. We have always had wonderful staff who really go the extra mile to make you feel welcome! They are always very helpful and super friendly! The rooms are comfortable and spacious. We keep coming back for the great service and convenient location!

    4
    « a night in the city »

    This hotel was recommendedby my daughter. She stays here every time she is in the city. It is near Metrotown Mall and Silver City movie theatre. Yes there is construction going on at this time. A necessary evil. I found the staff very friendly and accommadating. They put us on the far side of the hotel to minimize any noise. Very quiet. The room was excellent. Very clean and very comfortable.

    3
    « Great place for what it is! »

    Wish we knew it was under major construction. When we pulled in we thought we are staying in the slums! Parking is tight and the entrance is very easy to miss off Kingsway. The room itself was small but clean and nice. The shower head was terrible, not enough pressure. Bed was comfortable. Staff was very friendly especially for the breakfast. Hot free breakfast food was ok..and thats all I can say. Great location as its close to Metrotown and easily accessible to many places. With it being under coonstruction it was juat a very bizarre set up for breakfast. Overall I'd recommend!

    4
    « Good location, lot of traffic, under construction »

    The hotel is in the middle of major renovation, it is hard to find parking. Be careful when you park at night, I almost hit the construction material left in the parking area (near the restaurant). It is hard to get in and out of the hotel since Kingsway is a major road with lot of traffic (be extra careful when you turn left on Kingsway to get in the parking entrance). One major advantage is the hotel is very close to Metropolis (Metrotown) shopping center. I did not try the Chinese restaurant next door, so cannot make comment. Overall, it is a good place to stay if you like to stay close to shopping center. I would come back when the renovation is completed. If you like to go to Gastown and Chinatown, just turn right on Kingsway, and go all the way to the end. Simple drive.

  • 4
    « A Great Stay! »

    I had a pleasant experience at the Best Western, as always. The staff were very accommodating, the room was clean, the breakfast was good, and the room was quiet. The internet connection was a little spotty at a couple of points, but overall, the location was convenient and the nearby amenities were easy to access.

    3
    « Below Average »

    ok, a little bit below than average, comfortable room, but very small, the renovation was on when we stayed. It's good location though, if you like to shopping in the Metrotown Mall and Crystal Mall...

    4
    « Reasonable location »

    Great Chinese restaurant attached to hotel. Would have been nice to know that facility was under a major renovation when booking. A bit tricky to get in and out of hotel as it is on a major feeder street.

    3
    « Excellent Location, but hotel under construction »

    Excellent location and close to shopping and restaurants. Very friendly staff and clean rooms. Good breakfast. Usually would be a 4 rating, but hotel was under construction. Felt we should have been informed they were working on the hotel when we booked.

    5
    « My go to hotel in Burnaby »

    I do overnight stays about once a month and when I'm in Burnaby I always stay here. The rooms work really well, check-in/out is always quick and friendly. Great value for the room I get. I'll be back again and again.

    4
    « Good hotel »

    This is our "go to" hotel on our trips to Vancouver. It is well-located for our needs. If we choose to use public transit, it is just a short walk to a sky train station. Breakfasts are very good. Price is also very good.

    4
    « Great value »

    I stayed here recently for work. I was concerned when I pulled up as the exterior is under renovation. However the room was comfortable and there was no construction noise while I was there (I wasn't around during the day). The staff are also super friendly and welcoming. I would definitely stay again!

    4
    « New Years Treat »

    I stay here with my mum for a holiday we stay here a week and love it so close to restaurant that we like the bed was good and I got a good sleep mum took the couch bed and she love it as it not to high for her to get in it the free hot breakfast was ok but not mine choice little sausage aka cocktail but there do have sausage patties other days and they good the only thing I did not like was the cable tv need more choices but all ready book for end of this year Tys to all that help us here

    4
    « Excellent location »

    I love staying at this hotel - close enough to Vancouver and Skytrain but not to close. It's about a 5 block walk to the skytrain and there are plenty of restaurants close by. This trip we took the train from Seattle and then spent our vacation on public transportation. Building is being remodeled but no work noise during the evening and they don't start too early in the morning. In the summer they have a nice outdoor pool.

    4
    « Great Stay Best Sleep in Weeks »

    Hotel exterior under renovation but they've finished the rooms. Great value due to outside look and upgraded rooms that are newly reno'd. Comfortable beds and I had the best sleep in weeks spent on the road. Breakfast hot / fresh / cold with fruit too. Coffee good.

  • 4
    « Comfortable beds! »

    Comfortable.. Some construction going on but at work during day so not much of a bother. Breakfast is good. Front desk staff and housekeepers are awesome they are attentive and quick to answer any questions or deliver towels etc. There is a bar down the road but I'd avoid that ( rude staff rather be on phone than serve).

    1
    « Not Impressed »

    I wouldn't stay here if I had a choice and if I had needed to stay any additional time beyond the one night I would have changed hotels. On-site construction is a big problem that impacts almost everything about your stay. Find somewhere else.

    4
    « Much better than it looks under renovation construction »

    A dark evening Construction Site is your first impression, since the Kingsway front is taped off and the road entrance leads around the back to the centre of the hotel with half of the parking blocked off and some construction equipment parked. You question the logic of your choice, until you enter the temporary lobby and are greeted by a very friendly and helpful evening desk clerk! She is enthusiastic about the end result for the hotel but is concerned that completion has been delayed, and is genuine when she says that she is available if you experience any difficulty with your room or anything else. The hotel was very conveniently located for my business activities and close to public transportation if you choose not to drive. The room was older, but well maintained and cleaned and everything worked! The staff were extremely friendly and helpful and the evening desk clerk did get the opportunity to assist me when I had a parking problem on my third day. She rose to the occasion and my perceived problem evaporated as quickly as it had arisen. There was no construction noise, but I was away during the daytime. Like most old hotels there was not sound deadening between my ceiling and the room above, which was occupied by early rising people on one of my three nights I stayed. The price was very reasonable and may increase after the construction period, due to the prime location and comfortable atmosphere.

    5
    « Great Price »

    I recall this hotel to be old, but they have and are doing a major renovation here. It looks great. Everything from the exterior to the interior says that the owner cares! Receptionist was very polite and it was a smooth transaction. We rented a lower floor room, two queens. Air conditioner was quiet. I guess one negative was no microwave in the room, but it did have a mini bar fridge. The internet was awesome. The continental breakfast was essentially average, although the lady working it was very nice. I have nothing that would warrant a negative on this hotel.

    4
    « business »

    Pleased with the hotel ,major renovations are underway but still happy with the stay,hotel is close to where we had appointments and easy to get to from major highways ,airport etc . Will stay again on next trip and advise friends and business partners how good it is!

    3
    « We were somewhat disappointed overall. »

    We realize you were under construction. However, we would not stay there in the near future until we knew if all was complete. We would phone first....as we had travelled from Kelowna, it/this was closest to our dinner meeting with close friends.

    4
    « Under Construction »

    Best Western on Kingsway is conveniently located for my business trips in that area. The staff was friendly and helpful but the hotel is undergoing major renovations so the construction did create some challenges in moving about through the property by foot and by car. I look forward to returning after the work is done.

    3
    « Construction and AC made challenging visit »

    This BW is being renovated in a major way. Probably very noisy during construction hours. Not very appealing environment. Dark paint colour and dim lighting in access hallways. Sealed windows meant AC only source of fresh air and AC was impossible to set to agreeable setting. Had to put chairs covered with bedding to direct noisy AC cold air away from beds in order to sleep. Breakfast was a redeeming feature. As advertised and lots of it!

    4
    « Close to metrotown »

    Chose this hotel for beeing close to metrotown mall We used it as jump off spot for our vancouver shopping trip Room was clean had nice interior a good bed a fridge and was clean. Warm breakfast was included. Wifi was a bit slow. Front end is under reno right now. We walked shopping. Free parking.

    5
    « Good value and clean hotel »

    Although the exterior of the hotel is a bit older (they are undergoing renovations), the rooms are of decent size and clean, and came with everything you would need to be comfortable. I had a good night's sleep on the reasonably firm bed.

  • 4
    « Vancouver »

    Hotel is under major renovations. But it was still a great place to stay. Was central for me going from Surrey to downtown. Was a little noisy in the mornings but nothing that woke me up. The pool is heated and I wish I'd had time to have a dip. With your room key you can work out across the street at Steve Nash fitness which was a big plus for me. Comfortable bed.

    5
    « Best Western Burnaby »

    Good value for money. It is conveniently located. There are a lot of amentities in the neighbourhood. The newly renovated rooms are really nice. I have stayed at this hotel in the past and this time around stayed 2 nights, one week apart. The breakfast provided was very nice. I would recommend this hotel to anyone and I would stay again when visiting Vancouver.

    3
    « Constantly in renovations! »

    This is an excellent location and when the lengthy renovation finally end, it will be terrific. But it's been a long going reno... The chinese restaurant in what will be the future lobby is a great surprise.

    4
    « Great location »

    Good value for money, close to mall and downtown Vancouver. Enjoyed the breakfast with extremely friendly staff at restaurant, thanks Garry. We would definetly stay there again. Hotel check in was fast.

    5
    « Great place to stay »

    The Best Western PLUS Kings Inn & Conference Centre is located in a convenient location, is very clean and the staff is very friendly and accommodating. The breakfast is the very best, and again the staff is fantastic in the breakfast area.

 

Getting to the hotel ...

All directions
From: Highway 1 West. Exit Willingdon South (29A) to Kingsway. Travel left for 10 blocks or follow 99A and Highway 1A to Kingsway. The Best Western Plus® Burnaby Hotel and Conference Centre is just ahead.