BEST WESTERN Plus Burlington Inn & Suites,  Burlington

3.5/5  - based on 236 guest reviews.
2412 Queensway Drive, L7R 3T3, Burlington, Canada - See map
+1 905 639 2700 +1 905 639 0900

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
TripAdvisor Traveler Rating
based on 236 traveler reviews
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Welcome to the best kept secret in Burlington! Whether you are traveling for business or pleasure, the BEST WESTERN PLUS Burlington Inn & Suites will offer all of our valued guests with comfortable, clean and crisp accommodations, including our new addition of our executive rooms with professional and friendly staff to serve you. Looking for a place to hold a meeting or reception, please check out our 1,900 square feet of meeting rooms. Conveniently located on the corner of the QEW Highway and Guelph Line, this Burlington hotel offers several well-appointed room styles to choose from with added amenities to make your stay more enjoyable. While staying at our hotel take advantage of our amenities such as our daily complimentary hot buffet breakfast, indoor salt water pool, whirlpool and exercise room. Free wireless Internet and daily newspaper are also available for our guests. Traveling on business? The BEST WESTERN PLUS Burlington Inn & Suites also offers convenient access to the Crossroads, Ikea®, ABB, Semtech Gennum Products, Maple Leaf Foods, U. S. Steel Canada (formerly Stelco), Ford Motor Company, Siemen's Canada, and Hydro One. Just minutes away from the hotel, guests will be able to visit many of the local attractions including the Royal Botanical Gardens, the Burlington Art Center, Rib Fest and the Sound of Music Festival. The nearby Beach Way Park offers relaxing walking and cycling trails. Guests will also enjoy the array of restaurants within walking distance of the hotel. Spend the day at the African Lion Safari® - perfect for a family excursion. The BEST WESTERN PLUS Burlington Inn & Suites is ideally located 45 minutes from Niagara Falls and 45 minutes to Toronto International Airport. Book now and save, and don't forget to inquire about our extended stay rates. Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 236 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
65
Verygood
 
93
Medium
 
46
Poor
 
17
Horrible
 
15
Business Business 53
Couples Couples 52
Family Family 95
Friends getaway Friends getaway 18
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Burlington Inn & Suites,Burlington
  • 5
    « Excellent Stay »

    Stayed here on Thanksgiving night with family. It was one of the best stays we have had at a hotel in years. Check in was quick, the room was clean and the service was wonderful. The beds were absolutely amazing. This was by far the best hotel bed we have ever had. We used the internet and pool as well as the free breakfast. All were above standards. For once we did not have a problem connecting to a hotel internet service. We will definitely stay here again in the future. T.

    3
    « NEEDS WORK »

    Staff friendly, premises look nice, good parking pool not available, closet door fell off. Breakfast room a little small for number of guests eating (at 8:15 am); all food could have been hotter (sausage patties, scrambled eggs)

    4
    « Quiet, comfortable, and, friendly. »

    Ticked quite a few boxes for us at this hotel. Room was spacious, comfy, and, user friendly. Appreciated the courtesy call just after checking in to make sure we were happy with the room and facilities. Lovely and quiet in the corridors with no noise from housekeeping staff. We would be happy to return.

    4
    « Family Wedding Fun »

    we booked about 10 rooms in the hotel for family and friends. They tried to group us together in one area of the hotel. We enjoyed ourselves so much and used the pool and breakfast as places to meet together. Great staff. Very helpful.

    4
    « Clean, Friendly, Convenient »

    This hotel in Burlington is very clean with modern features such as free wi-fi and breakfast included. The rooms are spacious with all the amenities we have come to expect at BW. I recommend this hotel as good value for money, convenient location and friendly staff.

    4
    « last minute trip to see the JAYS »

    great place close to the go train for a trip to see the Blue Jays. Comfortable rooms good breakfast. great staff. less than 3 minutes to the go train did a walk in reservation friendly greeting and clean comfortable rooms

    2
    « Okay....needs improvements »

    I stayed at the Best Western Plus last week while in Burlington for work. I stayed on the ground level for 2 nights! While it was very close to where I was working I found that upon check-in we were not greeted with the friendliest front desk agent. We arrived at approximately 11:30am and I figured when I arrived the room may not be ready as check-in time was at 3pm; however, I figured I could leave my luggage and leave the hotel. Upon arrival the front desk agent said "you can't check in it's not even close to 3pm" I responded with I understand and may I leave my baggage here... the response was somewhere along the lines of "I guess....". He took my bags and barely said 2 other words to me. I went out for a bit and came back after 3pm to check-in, different front desk agents on and they were a bit friendlier. Once I checked-in I looked around the room and thought it was very standard but clean; however, the bathroom definitely wasn't cleaned to proper standards. There was some small hairs around the outside of tub and inside the bathtub where the "grip stickers" on the tub must have been worn down were now filthy and black. Definitely needing some TLC. Throughout the night I could hear people upstairs so if booking I would recommend asking to stay higher up then the ground level but this is really all you can do and happens in most hotels. Breakfast was a nice feature and had a good selection and thankfully check-out was much more efficient and friendly.

    5
    « As good as being at home »

    I am a regular guest, several times a month and I can only rave about the staff, management and high standards that are maintained here at this location. I have been staying here for approximately 8-10 years and it is by far, my first choice and I am never disappointed.

    5
    « Awesome »

    What can i say, everything was amazing, rooms were nice food was good, pool was great, staff was amazing, i know where to send my clients in the future. Great job guys. Oh there is a gas station across the parking lot and a subway sandwich shop to. A+

    5
    « Best western, burlington, ontario »

    Very good experience. Great location south of Toronto, far nicer and much less expensive than Toronto. Very nice facility, very friendly staff. Easy to find off QEW expressway on way to Toronto. Nice breakfast options. Very clean.

  • 5
    « Impresssed! »

    I just want to preface this by saying I was staying at the Holiday Inn right by this and that it was terrible (way to expensive for what you get out of it) so last minute decided to switch to this hotel my last night in Burlington. I cannot rave about this place enough!! I was a grump walking in the door and the front desk gentleman was helpful, friendly and upgraded my room!! I booked just a standard and they upgraded me to a king suite. It was awesome. I haven't had breakfast to give advice on it, but even if its dry toast I will still love this place! 2 thumbs up! I will definitely be a Best Western-er moving forward. Thank you!!

    5
    « Super Clean, great staff »

    Room was spotless, great location, super breakfast staff go above and beyond to meet any requests. I've stayed there many times over the past months and would recommend this Best Western Plus to any of my family and friends.

    5
    « Great Hotel - Great Value »

    The location was close to amenities, the staff was excellent and the room was extremely comfortable and very spacious. There was also a gym that we did not use but had what you needed for a workout; and the pool was very inviting. Will definitely stay here again for business or pleasure.

    4
    « Good value for the money »

    Only 1 thing was the bathtub, couldn't lay back in it which made it uncomfortable. After being out for the day, a long soak was all I wanted but the ridge at the back made it impossible. I would stay again because of the location.

    4
    « good and bad things »

    Stayed here with family during house renovations. Nice hotel, liked the pool and fitness centre. The breakfast was also better than most hotels we have stayed at. Have to agree with previous posters about the low pressure showers. Also noticed that the walls were pretty thin, could hear our neighbours quite clearly. Staff was great and the price was right!

    4
    « Nice, but could be better »

    Room was spacious, clean and very nice with the exception of the shower head, no water pressure and a very narrow tub, which was slippery and no safety bar! Good location, good breakfast and staff was very good.

    5
    « Great Stay at Best Western »

    We stayed here for 3 nights went to the States and re booked for our last 2 nights. The people were very friendly and helpful. All the staff were involved in making our stay superb. The breakfast was very good and spotless. The rooms spacious and clean. Great location just off the QEW giving you plenty of scope to get around. Some nice restrauants in the area. 5 minutes from Burlington Mall.

    2
    « Not recommended »

    We stayed here for over 10 days. The hotel is to close to the freeway and so there was constant traffic noise, even at 3 AM! The water pressure in the shower was not great even after the maintenance people looked at it. The toilet was loose from the floor and was never repaired. The hot tub timer was temperamental. There was rarely any towels for the swimming pool and hot tub. Access card reader to the exercise room didn't work and again was not fixed.The only positive is the staff. They were friendly and courteous. Breakfast room hours were too short. (6AM to 9AM)

    4
    « Pretty Good. »

    Quite cosy, good location. The breakfast is really very nice though the restaurant is quite small and can feel choked when occupancy is high. The indoor pool and hot tub was fun. And with warm and friendly staff, my family had a great time.

    5
    « awesome »

    So we spent 6 nights here beginning of August after our move back to Canada from overseas. This hotel was a 5* to us. It had everything we could want and more!!!! There was a salt water pool and a Jacuzzi tub, small gym, breakfast was plenty and the staff were so nice. The rooms are huge and the bathrooms are roomy with a bathtub (we just moved back from Germany where hotels in Europe suck!!!) we had plenty of room to move around. We also had our own fridge microwave coffee maker etc... easy access to Hwy walking distance to the closest mall.

  • 5
    « Night stop in our way to Niagara »

    Summer weekend, and all hotels in Niagara area were full; and only available were too pricey. Driving out from Ottawa, we booked and stopped at Best Western Burlington to rest for the night and keep going early morning. Good decision: excellent beds, nice room, and excellent breakfast the next day, all set since 6 am, so can hit the road at 7, be in Niagara in 1 hour, spend the day, and be back in Ottawa or Montreal on the evening. Good service and good price.

    4
    « Good hotel »

    Great hotel, clean and close to restaurants. Check in was easy with no issues, check out quick and seamless. Parking is free. Room was clean and they upgraded us at no extra charge. Quiet location as well, even with the highway close by. Would stay here again.

    5
    « Glad we chose here »

    Upon arriving check in was Breezy. Breakfast was as expected. There is one lady that does the cooking I am not sure of her name however she made our week stay very pleasant :-) our housekeeper for the week I wanted to bring back to the states with me!!! Oksana you are truly an amazing person! Our rooms were made every day and I know that you stayed late because we weren't ready for you to clean but you still stayed in cleaned them anyways :-) there were a few glitches but that is with any place that you go to honestly. I did have one problem with another guest she was very greedy and every morning took all the bananas and the danishes LOL the hotel made it very easy fix they accommodated us nicely. Now I do see that there are a lot of reviews here and some not-so-nice however I'm going to put pictures of our room so you can see for yourself. We were accommodated for the pool and hot tub very nice :-) This destination here has very easy on off to the ways. There are plenty of things to do we are smack dab between Niagara Falls and Toronto. Friendliest staff you will ever encounter!

    4
    « clean good pool, very very good breakfast »

    the staff were helpful, the pool was good size not too deep for kids, fitness room attached also has a hot tub the breakfast was very good kepted fresh and clean by the staff hotel near interchange but heard no traffic noise

    5
    « great value »

    Nice clean room and comfortable bed (although pillows were way soft for my liking). Breakfast was outstanding both mornings with menu changes day to day. So awesome to get breakfast, parking, free wi-fi, fridge and microwave in-room...plus indoor pool. Wonderfully helpful staff at front desk and at breakfast. Highly rescommend this hotel.

    5
    « Comfortable, Clean, Great Pool! »

    Great location in a lovely city. Excellent stay for my daughter and grandchildren. Kids lived in the pool! Reception had their room prepared for early booking (as requested).since they came from Northern ON. Thank you Best Western.....

    4
    « Convenience and Cleanliness »

    This hotel is located conveniently off Hwy 403/QEW between Niagara Falls and Toronto. Lots of parking space and exterior of hotel is quite attractive. Room is decent and quite comfortable, AC, TV, fridge and internet all worked well. However the cleanliness inside the washroom needed attention. The floor, corners, bath tub, etc. Otherwise it's a good and comfortable stay.

    2
    « best westurn burlington »

    not worth the value, would not recommend, breakfast room was a zoo, complete turn off for the stay. water pressure very low, broken shower head, could not even supply cup lids for take out coffees.young girl at counter was very helpful with directions.will be a last resort for us to to return.

    4
    « Great Value! »

    The staff at this hotel were helpful and accommodating to all my requests. I enjoyed my stay and while I would not consider the room to be luxurious, it had everything I needed. The bathroom could use an update though and the face cloths I encountered were fit for the garbage. A very noisy AC unit that I couldn't get to stabilize left me with an average sleep in an otherwise comfortable bed.

    3
    « An ok place to stay »

    This is a decent hotel with pros and cons. We chose this place because of the free breakfast. The breakfast was good but it's served in a small room so you may not get a table if you don't get there at a good time. Another good aspect of this place is the pool. It's a salt water pool and is kept clean and it was nice to have a hot tub. A con would have to be the house keeping. Our room really wasn't "cleaned" over the period of 10 days. We had our beds made and towels were changed but there were times they only left 2 towels for the 4 of us. Also the beds weren't the most comfortable I've slept in at a hotel. Overall it's an ok place to stay with the family and it's priced right.

  • 5
    « This location is ideal if you are taking the quick way ... »

    ... through Canada from Ludington MI to Boston. Otherwise, the hotel was clean, the breakfast good, and the service courteous. It's far enough out of Toronto that the traffic is not absolutely terrible. My stay was almost ruined before it began by a parking lot repaving foreman. He tried to keep me from driving to the parking nearest my room, which I needed due to a very bad ankle problem.

    2
    « Overnight stay - July 23rd »

    Just a short review from our overnight stay. The room was okay, but the bathroom was not clean - hair in the bath and on the floor. The floor still had some stains (not sure what they were). No towels in the bathroom when we checked in. Pool and hot tub were ok. Best part was the breakfast. It was a busy, but thanks to Madge, she kept the food coming and went out of her way to ensure everyone was taken care of. Well done Madge. You made our stay much better with your gracious hospitality. Wifi very poor.

    4
    « Good Night's Sleep »

    This was the closest and most reasonably priced motel we could find near Hamilton where we were going to see Paul McCartney in concert. I believe the price was jacked up a bit because of that (the concert), but the same was true for all lodgings in a twenty mile radius of Hamilton. The concert was great and we got back to the motel quite late, but the clerk said we could check-out late in the morning. It was a good thing because we overslept and didn't get out until nearly noon. We missed breakfast, but had a great stay. I would recommend staying at this Best Western.

    4
    « Great staff, nice room »

    This hotel was very clean, the staff was very helpful and the bed was excellent. The pool was a little cool, but there was plenty of parking and it is close to a lot of great restaurants. I would definitely stay here again.

    3
    « Good Hotel »

    Nothing fancy. Pool and hot tub could use updating. No shampoo in the room, and the AC didnt seem to be cold enough. Room was clean. Breakfast was ok.. sausage wasn't very good. Internet in the room worked. Parking wasn't a problem. I liked that parking, breakfast and wi fi were included.

    4
    « A solid 2.5 star »

    I stayed here for work one night. Very friendly front desk. Room was nice and clean. Faced the highway so there was some traffic noise. Looked like the room had been refurbished in the last couple of years. The bed was comfy. The only downfall on the room was the original bath tub. Probably would rate a 3 star if the tub was replaced with a nice shower. Indoor pool. Wifi was fast and worked great. The breakfast is served in a room off the lobby. The room was large with lots of tables. I thought the breakfast was good. Terrible coffee. I would stay here again.

    3
    « Family vacation »

    The hotel itself is good, location in Burlington is great. And this is why I have stayed here a few times over the last year or so. The issue is the breakfast and the limited number of staff. The breakfast is not up to Best Western standards,,, the breakfast room is very small and it is only open to 9a but the worst is the quality of the food! Powder eggs and the same type sausages for 2 years! The same 2 staff members that work the breakfast (6a-9a) are also the cleaning staff so one breakfast is done they start maid service and are done at 4p. I've had them come to my room at 350p to clean, I'm just getting ready to go out for dinner and was told that if they can't get in NOW they won't be back. If you're not a big breakfast person then this is a good hotel for you

    3
    « Great Stay! »

    We stayed for 5 days..rates were very reasonable. Convenient location for visiting in the area. Rooms were clean, beds comfy, and pool refreshing. The front desk little gal (sorry no name) was very pleasant and accommodating...others (males) not so....Breakfast was good....special kudos to the gal who baked fresh cinnamon rolls and passed them around with coffee refills... It would be nice to have benches outside in the front to sit on....

    5
    « Excellent Place to Stay »

    The staff was very courteous. Anything I requested they were up right away to deliver. Room was clean. Will stay again when I am in the area. Would recommend this hotel to anyone that needs a place to stay in Burlington.

    1
    « Worst Western Inn! »

    I'm a regular guest here and im changing my name for this review to see if this hotel will make changes that they keep telling me will change. Where to start, staff is to busy on cellphones to greet you and all of them are very bad at recommending a nice place to eat and directions, it's like they don't even know the city very well. The room was ok, hair in the bathroom and on the towels, which are seen folded by the front desk, that can't be sanitary. Housekeepers like to tell their stories pretty loud between the rooms, across the hall, doesn't matter which guests or kids hear. Breakfast was a joke, stale .99cent bread loafs, eggs sit in a steam bath so it's a big brick after a few minutes, milk is kept in coffee jugs which smell at the top so it must be getting refilled before getting washed. Also housekeepers and staff are seen taking food before or with the guests.. Umm ok?? Key locks to certain rooms and the outside side doors work when they want, nothing seems to get fixed and if they do it's definitely not done properly as the "fix" doesn't last long. Unless you have to stay here for location or work reasons, just go to comfort inn or holiday inn, I'll be there soon!

  • 3
    « Family vacation »

    We just stayed for 5 days because rates were reasonable. The place was clean and accurately represented the pictures. Not a good spot if you want to walk to anyplace. The owner showed up one day publicly reprimanded a few employees and it was very uncomfortable to see it. Not very professional.

    5
    « Great Stay »

    Stayed here for 1 night everything you could ask for friendly efficient staff. Room was very clean and the pool was amazing too. Also made use of the gym and breakfast was very good a choice of hot and cold all well presented and flavoursome. Can't wait to return.

    4
    « Great for the Price! »

    I chose this hotel because it had an indoor salt water pool. The staff was friendly and helpful, the room very clean and pleasant, the included breakfast had both hot and cold treats and a make your own pancake or waffle, and lots of drink choices. The pool was excellent ? a real treat after a day on the road. No dining room but lots of great restaurants less than a five minute drive away.

    5
    « Great Hotel »

    This hotel is in a great location, clean, updated, spacious, friendly staff, great hot breakfast and the value for what you pay is unreal. I just stayed there on business for a week and it was great. I would highly recommend booking here.

    4
    « Great stay »

    We wanted a few days away in the Toronto area, and we wanted a pool and hot tub. Clean hotel, courteous staff and a free breakfast. We had a very enjoyable time. We caught the GO Train to Toronto for the day and enjoyed a quiet restful sleep. Good trip.

    3
    « Not a great place - Just OK »

    Staff and breakfast are good but furniture in room is so old. bathroom was not that clean. Probably they need to fix some stuff in bathroom. Internet connection was TERRIBLE. Very slow wifi. Overall, not bad for one night or two, but not more definitely.

    5
    « Very helpful »

    We came very late to the hotel and saw the pool, guy at desk offered to keep it open even longer because of our late arrival. Great stuff in breakfast and everyone trying to make it a great stay.!!!!!

    5
    « A wonderful stay at the Best Western PLUS Burlington Inn & Suites in Burlingto, Ontario, Canada »

    A wonderful stay at the Best Western PLUS Burlington Inn & Suites, in Burlington, Ontario, Canada. Very friendly and helpful staff. Clean and comfortable hotel with a great looking indoor pool, and free delicious breakfast. Definetely would recommend to stay here.

    5
    « Family Vacation »

    We stayed at the Bestwestern Suites Inn and were very pleased. We enjoyed our hot breakfast every morning. The kitchen staff were so friendly and helpful. The one lady was so sweet she even brought my daughter some waffle blueberries to put a smile on her face. We enjoyed seeing her each morning. The housekeeping staff were always so busy. But would always stop to say hello and ask if you needed anything. Or if they could help you in anyway. And finally the desk staff. They were also very friendly and helpful. We stay at this hotel every year. My children enjoy the pool and hot tub. It is a good size for our needs. Also. For the breakfast. It would be nice if it went till 10am instead of of just 6am-9am. That way we could sleep in a bit more. But it's worth getting up for. Overall. This is our hotel of choice when we stay in Burlington. Holly D.

    5
    « Great hotel to stay at »

    Always a great hotel to stay at. Been here a few times when on business in Oakville. Great and caring staff. Great value for what you pay. Will come back again. Great proximity to downtown and business are of Oakville.

  • 4
    « I'd stay again »

    No restaurant on site but within walking distance to half a dozen goods places. Very quiet hotel, and an excellent breakfast included. Rooms are up to date and clean, tho there were some funky smells when we first walked in, I think it's there cleaning supplies, as I stayed here a week prior and had the same experience in a different room...hmmmm

    5
    « excellent experience »

    great staff and service. location is great.. well lit and very nice breakfast. rooms are large and clean.very comfortable bed had a nice sleep.rate was a great value for money. free parking always helps will certainly return to this hotel.

    3
    « no bells or whistles »

    Clean enough but lacks any extras. Dont be late for their inconvenient and low choice breakfast...they lock the door promptly at 9a.m. Staff is nice enough if they aren't talking on their cell phones.

    2
    « It's just a hotel. Nothing more, nothing less »

    Used points, didn't want to use a lot. Was there for a sleep, and that's about it. Upon check in, agent gave me a wheelchair accessible room for some reason. I called from room asking for room with a tub, which he then seemed to realize he gave me a room meant for a person with a wheelchair. I went downstairs at nearly 2 am after an arduous drive from Montreal, to have the agent say that sometimes when using points, Expedia requests accessible rooms, which was clearly not true, because when I asked for a room with a tub, he was stumped that he'd actually given me one. Just be honest and tell me you made a mistake, it's fine, but no lying at 2 am.. After being given the other room (the second furthest from the desk at 2 am) thank you, we get to a reasonably clean room (the place was empty, not sure if there wasn't any closer ones) I was brushing my teeth, and noticed some dried urine next to the toilet, just take a moment please to make sure that isn't present for your guests please. All in all, it's fine. I avoided the Motel 6 because I thought the $59 per night would have meant a sacrifice, but I think I will try that and save some money, as this BW room, in my opinion, isn't worth more.

    4
    « One night stay »

    We checked in for one night. Check in was easy, finding the room was easy. A nice clean room 2 queen beds. Grab bars in the shower/tub area would have been helpful for my parents. Our stay was short and I did not have enough time to use the pool. It looked very inviting, especially the hot tub.

    4
    « Team Tournament »

    As a location for the tournament in Hamilton, this was a got place to be as its close to the 403 and QEW. Hotel was clean, beds were comfy, staff are great. Unfortunately there is no common area for the group to gather in the evening as we have had in other hotels, and the breakfast was rated as poor by everyone

    3
    « Serves the purpose »

    Quiet hotel that is easy to get to and clean. The hot tub area is clean, large and comfortable with only one drawback; the timer has a maximum setting of 5 minutes and has a delayed start, so really you just barely get into the tub and relax and a few minutes later you have to get out to start it again. Room was large and clean. I had a King Size bed with children's size itsy bitsy pillows. The bed was comfortable but not pillows. As with many budget hotels, bargain coffee and paper cups. Lots of free parking and restaurants nearby if you are driving. When I booked I was sure that it mentioned a continental breakfast was available but neither the check in clerk or on checkout was I told about it and I didn't find anything. While check in was quick, no information about surrounding area or breakfast was offered and the booklet in the room was for 2015 events so not helpful to a guest.

    3
    « Rooms look nice »

    We checked in here for 3 nights. Check in went well. It was quick. We got to our room and were impressed at how clean it looked. The more we went through the room the more we realized whoever the cleaning person is is not doing there job well. We found a pair of socks brand new in the room. We found a jbl headphone guide next to the bed. There was some kind of mold in the shower area. Over all someone needs to properly clean these rooms. Our room was room 209. The room has a tv, fridge, 3 piece ensuite, king size bed. Desk to work at as well. Our experience in the hot tub was that the jets were not working. The pool was warm. The gym was basic but not a lit of people used it. There was a continental breakfast which jad the options of yogurt, waffles, hard boiled eggs, sausage, toast, bagels, danish and cereal.

    3
    « Convenience »

    Close to highway and restaurants, easy to find, lot of parking spots. The in-room water pressure is weak. During my stay, the hot tub is not working properly. But it's fixed after we come back from dinner.

    5
    « Lovely Hotel Like you would expect from BW »

    Good hotel, just like you would expect a Best Western to be...I stayed only one night would have loved to stay longer...didn't have a business requirement for that. The only thing I might want reviewed is requesting to place a hold on my Credit Card for incidentals despite the fact that I am a BW Rewards Diamond Card holder. I would also like the opportunity to order a freshly made Spanish Omlete / Denver Omelete made to my taste as part of the breakfast...maybe the BW class has to be upgraded?

  • 5
    « Amazing stay »

    This place was amazing, staff was friendly and polite. Continental breakfast was nice. The room was decorated tastefully. Excellent cleaning service room was amazingly cleaned everyday. Has a swimming pool and fitness center. Hotel has WiFi and lots of channels. Can not complain about anything, even the price for the week was a fantastic. I would highly recommend this hotel.

    5
    « Fantastic stay »

    Stayed for 5 days, Place was amazing, the staff was friendly and very helpful. Room was cleaned and everything in order everyday...comfortable and quite...would stay again. They have a fitness center and a swimming pool which was very nice.

    4
    « Good stay »

    I enjoyed my stay and everything was good. The hotel is clean and quite with a decent size pool good hot breakfast. Close by major roads, shopping centres and restaurants. This hotel is good whether you are with a family or on business.

    4
    « Location and Value! »

    I stayed in a king jr. suite that had ample space, nice opening windows, modern décor, a great tv with a good channel system, high ceilings and most importantly a really comfortable bed. A well looked after full breakfast buffet was offered and we ate hot and grabbed fruit to go. I wasn't thrilled with the bathroom, a bit small, but mostly didn't like the coffee machine and condiments located there and it needed a new shower curtain or a good cleaning. Rectifiable problems. Yours sincerely!

    4
    « Great place for a quick stop. »

    Friendly staff, clean rooms and quiet. Pretty typical side of the highway kind of neighborhood so expect 4 lane roads and strip malls, but its an easy hop back on the QEW to get to more exciting places or a great place to recover overnight from a road trip.

    1
    « Very bad expeiance at Best western »

    Breakfast always cold and not much variety. My room was always cold. Internet did not work most of the time. Old Furniture and washroom. Very small gym and pool. Very noisy. I would recommend people not to go there. I would recommend people not to go there. I would recommend people not to go there.

    1
    « DISGRACEFUL »

    I set up a group block of rooms at this property in hopes that they would be a good hotel for my client, but management has been entirely unprofessional and unresponsive in their communication with me. I recommend avoiding doing business with this hotel.

    5
    « Quiet and restful night!! »

    Stayed there one night on a Friday. During the night, the hotel was really quiet. We took the 1 king bed. The room was big and the bed was amazing. The hot breakfast was good with scrambled eggs, sausage and hash brown. Free parking is included. Wi-fi was fast.

    4
    « Very nice stay »

    I booked in here for one night as I had an early meeting the next day. The hotel was as expected. Very clean, mostly quiet, a nice quality room, no thrills, but also not a let down. The room was very clean, the bathroom was spacious and also clean. My room was on the highway side, and there was a bit of noise, but once I put the fan of the heating unit on it drowned out all the noise. I really needed wifi for the trip to get business done and the connection was very fast and reliable which was awesome. I was worried about a good nights sleep as there appeared to be a hockey team staying at the hotel, but it looked like the front desk did a great job keeping the team together and other guests separate. I didn't hear anything which was also very welcome. Breakfast was included and was okay, pretty much what you would expect from a free hotel breakfast, but still nice to have included. Staff was very friendly and for a night or two this is a great place to stay.

    3
    « Expected more »

    Stayed at this hotel for three days. Very Fast WiFi, Great Breakfast, and free parking. First day was fine. The next two nights the people next door were very loud, fighting and kept us up all night long. I complained to the front desk after the first night of noise and not only did the employee seem not surprised but I wasn't offered an apology, just a I'll look into that as he hopped on his computer. The noise continued throughout the day and into the next morning. Because of this we checked out of the room and went next door to Canada's Best Value Inn, which was half the price, the room was bigger, was recently updated, and came with a Kitchenette, Couch with pullout sleeper and a side Chair. Can't say I wouldn't rent from Best Western again, just maybe not this location. For the $235 a night we spent. We expected much much better!!

  • 3
    « Nice and quiet stay - 3 Stars »

    I had a very nice and quiet stay here. The room was clean and large enough to be comfortable, not crowded. Pool is great. Check in was awesome. Only downfall? There was no vending machine on my floor (and if there was, I certainly couldn't find it). This is the only negative remark I have about this place. Overall, I enjoyed my stay here, and it's a decent option to consider if you're going to be in Burlington.

    4
    « Good as usual »

    This Best Western Plus hotel is good, as you may expect from Best Western Plus hotels. However, it is hard to mention something in which it excels. The room was good,clean. Bathroom was good, clean, although it is getting a little bit old. Breakfast was good, although I have had it better in some other Best Western hotels. Saturday was very busy and we took our breakfast to our room because there was no place in the breakfast room. It's on the freeway, very convenient, while at the same time it is quiet. Sufficient parking space. Good location, close to stores and shopping mall. Staff is friendly, as usual. Again, nothing special to mention. All as you may expect.

    4
    « Great stay on the way! »

    We stayed at the BW Plus on our way to meet friends in the area. The bed and bedding were so comfortable. Our little in-room coffee maker was not working and within 10 minutes of calling reception we had a replacement. Service was great. Morning breakfast had enough choices to fill you up and get you going.

    2
    « Maintenance issues »

    Awakened during my first night by extremely noisy heating unit. Had to pack, move to another room, unpack, and then get back to sleep for 5:30 am rise time. No one offered to assist me with this, nor did they offer any compensation for a lousy night's sleep. Not even point for my BW card. Couldn't get the manager to speak to me during my 5-day stay either. In the new room, the tub backed-up a dirty grey scum while I was showering. I had to make a special effort to clean my feet after that. Didn't use the shower after that. I have stayed at BW hotels many times over the last couple of years and I like them. This one isn't horrible, they just need to step up their maintenance and be more preventative about it than just reactive (though I think they have been skimping there, too). If they fixed the issues that I have mentioned, I would recommend this hotel to others. It's just that a missed night's sleep (2 out of 4 this time) is not acceptable. A good night's sleep is the primary purpose of a hotel after all.

    3
    « Nothing fancy but does the job »

    I stayed here for a couple nights on business in early January. Given its very low rating (2.5 stars) my expectations were low, and fortunately it did exceed those expectations. The location turned out to be not that great for me ? perfect if you want to be near the highway though. Staff were friendly but not as helpful as could be. There was a pool and hot tub but I did not get the chance to use either. I don't know whether they have a gym. I did go to the breakfast, which ends quite early (9 am) but never a problem getting food. The waffle maker konked out on the second day but I was happy with eggs and yogurt. They also give out free newspapers in the lobby ? something many 4 and 5 star hotels refuse to do. The water pressure in the shower could have been better but hey, it's 2.5 star. The reviews are right that you hear noise in the hallway - fortunately it was during the week and I had few neighbours. Otherwise no complaints about the room. Good selection on the TV. Kinda funny that they like to paint themselves as "environmental", asking guests to reuse towels and sheets, but then at the breakfast all the cups, plates and cutlery are throwaway. That should be changed. Note that the hotel is in the middle of a rather tourist-unfriendly area. I took a city bus from the GO Station and it's not the easiest place to reach on foot (got off the bus at Burlington Mall). The neighbourhood is all cars, I walked around a fair bit and only saw one other pedestrian the whole trip. There is a great sushi place nearby ? Bento Sushi ? and that's actually a main reason I chose this hotel. About 10-15 minute walk away. If you want to be closer to downtown, stay somewhere else, but if you don't care about that, and just want to be near the highway, I could recommend this hotel.

    5
    « Almost like coming home »

    This is the hotel of choice when we come to Burlington. Clean, friendly with good facilities. The location is very good for access to Toronto or Niagara Falls. For us though, it is conveniently located close to where our children live.

    4
    « Best Western Burlington ... Okay but pricey than most »

    Hotel is nice. Warm lobby. Breakfast okay. Coffee not that great :( ... Room with King Bed, fridge, microwave. Clean. Nice bed. I prefer Fairfield/Marriott. Staff is VERY nice however. For the price we paid, expected a bit more ($130) .. STAFF is very nice. Perhaps have music in the main lobby. Very quiet. It was days before Christmas. Have some FA LA LA for new guests.

    5
    « Great stay »

    I wanted to have a one night getaway with my kids and wanted it to be convenient for my hubby who was working to join us for the night. I picked this hotel because I wanted a pool for the kids to enjoy and I wanted breakfast included. This place was perfect. The pool is small but the kids didn't need anything else. They had a blast jumping in and swimming around. We used it both in the evening before supper and in the morning before checking out and both times we were the only ones. Breakfast was great. There was plenty to choose from and it was very tasty. The staff were great too. They helped with whatever needs we had and they were great with my kids too. Thanks.

    4
    « Best Western Burlington Inn and Suites »

    overall the stay was very good, friendly staff will to help, rooms are a bit dated but very clean. lots of road noise from the highway. the area is close to some really nice places to eat and shopping is not very far away.

    5
    « Convenient »

    Nice Room, upgraded on arrival to the hotel. The Best Western loyalty program is a Plus. I always enjoy the comfortable bed and crisp clean linens. The staff was helpful with my computer issues. I did not have breakfast, not my thing, but a lid for my takeout coffee cup would have been helpful.

  • 4
    « Comfortable room »

    Located just off the QEW. Would be a good base for trips into Toronto or the Niagara region. The room was spacious and comfortable with modern decor. Friendly staff. A typical selection of items for breakfast (eggs, waffles, sausage, bread, bagels, fruit), with sufficient quantities available to fill us up.

    4
    « Recent trip »

    This hotel had easy access from the QEW after a long drive from Ottawa. Met my expectations for staff professionalism, room cleanliness and comfort. My room had a bathtub which I prefer. Many new hotels with only showers. Breakfast was part of the deal which I enjoyed with quality choice and helpful staff.

    4
    « Convenient Week »

    Booked through Expedia an entire trip, including this hotel for a last minute urgent trip for a funeral. Shared a room with a brother. This was a great deal for us and convenient to all the places we needed to get to. Would definitely use again for "Business like" trip. Probably not so good for travelling with kids.

    4
    « A nice motel »

    My colleague and I shared a room for one night at the Best Western Plus in Burlington on Queensway while we attended a conference. Although the motel was located on a busy street and faced the very busy QEW highway, our room was exceptionally quiet. We didn't hear any traffic noise during our stay; even though we kept the window open all night. Our room was located at the back of the motel, so I don't know what the traffic noise would be like at the front of the motel. The room was clean and modern. The two queen-size beds were very comfortable, and each bed had four fluffy pillows and a comfy duvet. There were lots of bathroom towels, shampoo, conditioner, soaps, a coffee machine with coffee packs, an alarm clock, a bar fridge, and a microwave in the room. Although there wasn't a hair dryer, there was an ironing board and an iron. The free Wi-Fi was easy to access with the user name and password provided by the front desk. There was desk in the room so we could easily use our laptop and tablet. Bring your swim suit and work-out clothes, as there is a swimming pool and an exercise room on site. Parking was free. The free breakfast was better than most motels I have visited. Breakfast was available from 6:00 AM until 9:00 AM. There were scrambled eggs, hard-boiled eggs, bacon, pan-fried potatoes, make-your-own waffles, yogurt, a variety of cereals, muffins, toast, bagels, fresh pastries, jams, peanut butter, cream cheese, coffee, tea, milk, orange juice, and fruit. Although the coffee was weak, the rest of the breakfast was tasty and filling. The staff members were kind and pleasant?check-in and check-out was fast and efficient. I would definitely stay there again.

    4
    « Visiting family »

    We stay at this hotel 3-4 times a year. We go visit our son and grandkids that live up there. The reason we chose this hotel is because it is so close not only to their home but there is lots to do around there. Lots of shopping. The rooms are quite comfortable and the lobby is pleasant to sit in. Especially in the winter months to just relax by the t,v. and enjoy the warmth of their fireplace. They also offer a free continental breakfast in the morning. Quite tasty and a good balance to choose from. Especially if you just want something light. There is tons of parking and pretty well lit at night as well. The pool is also pretty good. Could use a bit of an upgrade on their hot tubfacility though. Not very warm and the jets are not that strong. I would definitely recommend this hotel if you are passing through the area. Also very close to main highways so you're not searching all over trying to find a comfy bed to lay your head on after a long days drive.

    2
    « Not a great experience »

    I was recently visiting family, along with my mom and 11-month old daughter. We decided to stay at the Best Western Plus because of its location and because we had stayed there in the past and had a positive experience. This time, it seemed like we were constantly disappointed with the room and service staff. While not all of the following are really a big deal, I think it shows that there are some serious housekeeping and management issues that have affected the quality of this hotel. We will not stay here again. RESERVATION ISSUES The room was listed as a two bedroom suite and cost $250 a night. We had assumed this meant a small kitchen/lounge area with two bedrooms off of it. There was only one bedroom. The manager explained that the main area is considered the second bedroom because of the pull out couch. We felt this was somewhat misleading. ROOM CONDITION/CLEANLINESS There was no blow dryer in the room (the front desk clerk was able to find a replacement after considerable effort). There were construction materials along the wall in the hallway next to our room. The toilet was finicky (it would not stop flushing sometimes without jiggling the handle). The shower faucet came off in my hand. There was only one lamp in the bedroom, which made the room very dim and difficult to see. When I wiped down the fridge handle, brown/black dirt came off. There was a cherry stem in the sink. HOUSEKEEPING ISSUES Room service did not clean the room the second day. We took the "do not disturb" sign down before 11:00am. When I asked the front desk clerk if our room would be cleaned (around 4:00pm) he just said no, housekeeping had left for the day. I asked for 4 clean towels and he was able to come up with 3. MANAGEMENT When these concerns were brought up to the front desk at checkout, we were told that this was mostly a housekeeping issue (as though that was not her concern) and that she could give us a whopping $25 credit. The bill was over $800. The manager was standing right there, but did not offer any apology or any interest in the situation. BREAKFAST On a more positive note, the complimentary breakfast was very good, except that it ended too early, at 9:00am. The breakfast hostess was very friendly and accommodating. OVERALL IMPRESSION A quick glance around this hotel and it would seem to be adequately clean and somewhat up-to-date. But a closer look shows a serious lack of care, customer service and attention to detail. I felt we paid a high price tag for (at best) discount hotel treatment.

    5
    « An overnight stay »

    Attrractive exterior and lobby. Lots of parking. Helpful staff, nice amenities. Salt Water Pool was inviting, but had no time to enjoy. There were no problems with the room, at all. No issues with cleanliness and check-out was a breeze. We even liked the shampoo!

 

Getting to the hotel ...

All directions
·From: Windsor. Take the 401 east to 403 Hamilton. Then take the Queen Elizabeth Way (QEW) Toronto. Exit 102 Guelph Line and turn right onto Queensway Drive, the BEST WESTERN PLUS Burlington Inn & Suites is located on the left side. ·From: Toronto. Take the Queen Elizabeth Way (QEW) to Exit 102 Guelph Line, turn left. Turn right onto Queensway Drive, the BEST WESTERN PLUS Burlington Inn & Suites is located on the left side. ·From: Niagara. Take the Queen Elizabeth Way (QEW) to Exit 102 Guelph Line, turn right. Turn right onto Queensway Drive, the BEST WESTERN PLUS Burlington Inn & Suites is located on the left side.