BEST WESTERN Hotel City Centre,  Bruxelles

3.0/5  - based on 282 guest reviews.
Square Victoria Regina 9, 1210, Brussels, Belgium - See map
+32 2 219 06 61 +32 2 219 38 82

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> Room 1

1 adult

 

Hotel advantages

  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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based on 284 traveler reviews
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The BEST WESTERN City Centre is a 3-Star hotel which offers good quality and service. At the top end of the 3-Star market, our well-maintained and comfortable hotel offers diverse facilities, luxury rooms as well as extremely friendly and helpful staff. We are within walking distance of many museums, such as old and modern arts, musical instruments, chocolates and cocoa, Belgian Centre for Comic Strip Art, Horta's Art Nouveau, a beer brewery, and more. The North Station, which is at a five minute walk from our hotel, provides good connections to places including the airport. For the frequent travelers, the BEST WESTERN City Centre can provide corporate rates as well as other attractive arrangements. Enjoy your stay.

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Room 1

Guest reviews


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based on 284 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
19
Verygood
 
81
Medium
 
118
Poor
 
40
Horrible
 
26
Business Business 77
Couples Couples 82
Family Family 41
Friends getaway Friends getaway 38
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN City Centre,Bruxelles
  • 3
    « Decent place for a short stay »

    I stayed last month in Best Western City Centre in Brussels for 2 nights. The hotel has a good location, close to the Gare du Nord in a quiet neighborhood. The interior is really outdated, also the furniture in the rooms. Rooms are spacious, but are equipped with 3 beds, which for a single use in not so convenient. Windows are wooden and old and do not provide a good insulation from outside. Bathroom was also very aged and needs renovation. Cleanliness did not meet entirely my expectations. Internet was awfully weak and slow. Beds were comfortable. Staff was polite and ready to serve. The best asset of this hotel was breakfast - various, sufficient and of a good quality. Especially coffee - this is among the very few hotels anywhere, where you prepare for yourself a real espresso according to your taste. I think this last fact can compensate for itself at least 4 other disadvantages... Thank you, Best Western City Centre in Brussels.

    3
    « Great Location »

    The hotel is conveniently located 10 minutes walking from the train station north and 20 minutes walking to the Grand Place. The hotel is clean and the rooms are comfortable although a fresh coat of paint would help. The two staff we met were both fantastic and readily assisted us with directions. The breakfast was a typical European breakfast with breads, cheeses and scrambled eggs. All in all, not a bad place to stay.

    4
    « Very good service and value for money »

    Staying for work at a nearby European Commission building and this was much lower priced than the Hilton/Sheraton etc. but still only 5 mins walk away. Very friendly service at reception and the hotel bar has reasonably priced drinks. I didn't have breakfast but the dining area looked clean and comfortable. My room (108) had everything I needed (comfy bed, good shower, clean, free wifi) and overall I think they offer good value for money for those on a budget.

    4
    « Tourist trip »

    Location: - The hotel is located near Bussels Nord railway station (550 metres ~ 8 minutes). So it's easy to go from city airport to the hotel for 20 minutes (From the airport to railway station - 12 minutes, 8 minutes - from the railway station to the hotel). It's also very comfortable to visit other interesting cities such as Brugges, Gent, Luxembourg because of the railway station nearness. - You can reach historical Brussels centre or European quarter in 10-15 minutes, of course it's also possible to reduce travel time using the nearest metro station - Botanique, cycle or other transport. Service - There were some non-serious issues in the hotel. There were at least 4 administrators but administrator Adil was so lucky to work during the happenned issues. It absolutely was not his fault, nevertheless he solved our requestes quickly, effectively and without disturbing us. So we personally thank him for his work. We recommend hotel's management to promote adminstrator Adil. - By default rooms don't conatin hairdryer but it's possible to request it for free. There are fridge, air conditioner, tea/coffee suits including simple and diabetic sugar in rooms. - Wi-Fi: free, highspeed, good connection but extremous unstable (wi-fi singal is enough but internet too often isn't avalible). Administration, please fix it! - Cleaning service was qualitative without any trouble. - Breakfast: It's possible to have a square meal or to have a light breakfast. But food assortment isn't wide. - Our room was nice.

    5
    « Good one night stay »

    We only stayed for one night at this hotel so cannot faulty it. Bed was comfy and staff seemed very nice. We didn't had any meals at the hotel so cannot comment on that. The city Centre is quite easily accessible and we were also able to park for free.

    4
    « Very good »

    stayed here for one night on the 17th of September, we arrived early in the morning and met a nice cheerful man at reception who kindly took our bags while we went off to explore while waiting for our room. The room was very nice one big double bed, the bathroom had a great shower and plenty of towels, the room was quiet big. The hotel is a 5 minute walk from the north train station, there are a couple of good restaurants by the rogier metro stop which is just around the corner (5 mins) by the Sheraton hotel. The city centre is about a 15-20 min walk from the hotel.

    3
    « Good hotel in the Rogien area! »

    Stayed twice in this hotel and could say that it was a nice and comfy hotel. The receptionists were very nice and welcoming! Breakfast was good and filling! It's located a bit far from the city center and don't know why it's called city center?! Anyone?)) Anyway, thumbs up for the staff!

    3
    « A positively average hotel »

    I've been visiting this hotel for the last 5 years, and first of all I must say that this is an average hotel and nothing special. The rooms are cleaned on a daily basis, the bathrooms could use some renovation, but nothing out of the ordinary. The floors are mainly accessible through an elevator, which is pretty peculiar, but the thing is that the stairs are small, so the elevator is the best option. The position of the hotel is good, with the North Station just some 150 m away, and the city centre can be reached by foot in about half an hour. The breakfast is relatively diverse, but offers the same things each morning. The receptionists and hotel staff are professional and multilingual, which is a big plus for me who doesn't speak French. The only "problematic" thing worth mentioning is the neighbourhood. One street away from the hotel is the red light district and residential area which is, by the words of the receptionist, "not considered safe after a certain daytime". But ironically, the Belgian Central Police Station is located just next to the hotel. I personally never had any trouble or felt unsafe in the past 5 years, but it thought it would be good to mention it.

    3
    « Alright, but too many hiccups »

    I was going to write a scorching review but changed my mind upon further reflection. You see, this is not a terrible hotel be any standard. Well, it's certainly not the most modern or the most beautifully located, but ultimately what makes us rate this hotel unfavourably is the sum of too many minor hiccups. For starters, when we arrived we were told that our booking did not include breakfast for the duration of our stay although according to the receipt from Booking.com breakfast was indeed included. We realise that Booking.com may be at fault here, but that doesn't change the fact that it's a very bad introduction. Next thing, the wi-fi connection. Horrendously slow and unstable. Moving on. Since my spouse is suffering from gluten allergy I asked a member of the staff whether it was possible to get gluten-free bread. What annoyed me was not so much the answer, which was no. What annoyed me was the fact that the person didn't speak English. Like, at all. I mean, how can you run a hotel in an international city like Brussels and employ staff that speaks exclusively French? Fact is, you can't. At least not if you want to give the impression that you have any interest in accommodating the needs of your guests. There's free coffee in the room though. That's nice. I couldn't find any milk however. Or milk powder. So I helped myself to some milk in the lobby, causing a bewildered and very "French" receptionist to utter the words ... "yeah, you are not really supposed to do that". C'mon! Would you please show me some courtesy?! This is a hotel, right? Those experiences aside, things are OK. The beds are comfortable. As are the pillows. And the location, albeit perhaps not in the nicest part of town, is convenient enough, within walking distance of one of the city's main shopping streets as well as a number of metro stops. Bottom line. Arriving from Namur and Ghent where we stayed at excellent Ibis hotels, we definitely felt let down by Best Western City Centre. Subpar on a number of levels although pricewise comparable. Next time we're in Brussels we'll make other arrangements. Perhaps this became a scorching review after all. You'll be the judge.

    2
    « Rude Staff »

    15 min walk from the central station, about 45 min walk from the city center If you want to see the city I would stay in a closer location. OK rooms retentively clean but a bit small with a small window facing a wall so I had no view. The price was relatively low however the manager was rude to me so I will not return to this hotel. If you want to stay by the main train station I would recommend a different hotel with nicer staff.

  • 3
    « Wifi broken but decent stay »

    We only stayed in the hotel for one night, and decided to get the buffet breakfast for extra which was good for a 3 star hotel! Our room was generally pleasant, but the bathroom was extremely cramped and had the beginnings of a mouldy damp ceiling. Surprisingly for a hotel chain, the wifi didn't work for either of us our enter stay, which is inconvenient when you are trying to research the best places to visit in the city.

    3
    « Ok hotel »

    This hotel wasn't the cleanest and is in a bit of a bad looking area. That said however, the staff at the hotel are very friendly and happy to be of any assistance. It is still about a 20 minute walk into the city centre but not a bad walk and there is plenty of public transport around.

    4
    « My opinion... »

    The hotel was very nice for it's cost. The staff was friendly; we went there with my school during the attacks and they calmed us down and gave us free refreshments! It has nice view and it is close to the center of the city. There is a square nearby that has some nice restaurants and cafes.????

    4
    « Tomorrowland visit »

    Great value for money! Extremely friendly staff and close to Noords station. Bicycle rental very close. Newly renovated room????taxis we're very expensive. Lots of nice parks very close by if you do enjoy a walk. ????????????????????????????????

    4
    « Pleasantly surprised, much improved hotel (since my previous visit), friendly and problem-solver front desk guy »

    I stayed at this hotel a few years back and was not impressed in spite of its "best western" logo. But, this time I was rather pleased at how much and how fast this hotel has improved. I checked in a large room with all the modern amenities including very good air-conditioning, excellent WIFI, good cable tv (and large flat screen tv) and coffee/tea making facility. My fourth floor room was amazingly quiet in spite of ongoing construction in the vicinity. Soundproofing must be very effective. I will not hesitate to book this hotel again for its proximity to the North railway station and botanical garden, friendly staff, quietness and its modern appeal.

    4
    « Economical »

    Good location near the North Station and the park. Bathrooms are modern and clean. People are very friendly, comfortable and clean rooms. But the red district is very close. This hotel is a good option for stay few days in Brussels

    3
    « Very nice people »

    Personnel at front desk and in dining room very very nice. The hotel could use some renovation. Difficult to enter the hotel with suitcases. Breakfast was very good and there was plenty. I expected more of a Best Western hotel.

    5
    « Very clean and nice staff »

    It was very great and very close to the center.Stayed there with my friends.Very quiet hotel,nice staff and very clean.The staff speaks very good english and that was very good for us.The staff is very polite

    4
    « Quiet economical hotel in Brussels »

    Seamless stay from check in to check out,friendly helpful staff and a good location for access to Gare du Nord and the Grand Place.Quiet room,clean mostly good wi-fi(slow but reliable)stayed on first floor in a clean decent sized room.Would definitely stay here again...good value.

    4
    « Good hotel »

    Great little budget hotel, good location with an easy walk to the city. Clean rooms, the continental breakfast is adequate. The staff are friendly and helpful, they made us feel welcome and I would stay at this hotel again because its good value for money.

  • 3
    « Not bad »

    Stayed with friends. Hotel staff polite, nice and quiet and walking distance to city centre but a bit of a dodgy area. Food at brekkie not bad, rooms clean enough. You get what you pay for so can't complain!

    3
    « Easy to reach, well-connected, friendly staff and good value for money »

    The Hotel is just a short walk from Brussels North station through part of the red light district, nothing to worry about at all.. Brussels may look shabby but it's actually a quite safe and civilised town. I have only been there once... but I had the impression it is the kind of city you have to visit more and more before understanding it, really. Surely not the "first time tourist visiting" type of city. The hotel is located in a very convenient area, Brussels North is just two stops from Midi (south station) where Eurostar goes, and the train system is very efficient in Belgium (think about UK trains but much cheaper and shorter routes). Ghent and Bruges are just 40/50 minutes away and trains runs till late, making Brussels a great position for visiting Belgium without too much effort. I'd recommend the Best Western to anybody that wants to travel and see places and only use the hotel to crash back at night and be close to main transportation routes.

    2
    « Dirty, Shabby and next door to the red light district. »

    This Hotel is dirty and the carpets in two of the rooms I stayed and the coridoors had very bad stains. the windows were so dirty you could draw in the grime. there is no excuse for a dirty hotel, even the windows opened into the room for easy access to clean the outside. During Label Expo the charged over €300 for a sub standard room. The breakfast may be free but I personally wouldn't eat eggs that are already pealed and sit in the same bole day after day, God only knows how long they have been sitting there. In one of the rooms there were cables festooned across the wall to power a small TV. the bathroom heater, was hanging on the wall be a thread with cobwebs all over the cables. the bathroom door frame was damaged with rotting wood exposed. there wasn't any room other than on the bed to open your case. One positive note: the two staff (one lady and one gentleman) working at reception were very helpful and did make you feel appreciated as a guest, unlike the management!

    5
    « Christmas Market visit December 2015 - Friendly staff »

    We stopped in December 2015 whilst visiting the Christmas Markets. We found the staff Adil (main man on reception) very helpful, informative and friendly. We arrived at 8.00am and within 15 - 20 mins although hotel was full had a room for us. This room was clean, tidy and recently updated. Complimentary fridge, kettle and WIFI available in our room. We must also mentionn Gica who served good breakfast and cleaned our room daily as well as Sunjah and a Russian lady on reception who were both helpful especially with directions for short cut to town and markets. The main shopping area including one of the biggest shopping Malls in Brussels only 5 minutes walk and the markets although spread out in different areas the first of which took 15 - 20 minutes. We thoroughly enjoyed our trip and are planning to return again this year. Well done Best Western Brussels Central.

    1
    « Un-friendly Bad food »

    Stayed at the best Western City centre Belgium, rooms small pokey. Food just pathetic. No fresh fruit at the breakfast buffet. Even when I asked if they could provide fresh fruit since we were staying their for 4 days, wouldn't accommodated my request. Had to endure canned fruit for breakfast. Even worse was the rubbery scrambled eggs, rubbery sausages, and the plastic skin wrapping was left on the salami. Just applauding. never again. best western name is now in the gutter as far as i am concerned.

    3
    « Nice location.Not very comfortable room »

    I liked the location,it's around 5 minutes walk from the Nord Station, you are close to the skyscrapers and city center. But the hotel room leave much better to desire. the first thing I noticed were dirty and torn ?urtains both in bathroom and in the room. The door in the bathroom didn't close properly.And the cushions are big for sleep,we had to take them away and sleep without them,cause they kee your head too high. Poor wifi. No warning in advance about additional tourist tax. But nice staff in the hotel

    3
    « Good budget break »

    It was ok and a typical Best Western business type hotel with standard facilities. Not the best area and a half hour plus walk to the City Centre. Suggest you use the Metro at Rogier a 10 minute walk with direct access (2 stops) to The Bourse which is itself a few minutes away from The Grand Place etc. Better to use the Metro rather than walking back late at night although safe enough. Watch out for beggars though. Handy for the Nord Station and direct access to the Airport - fast train in 20 mins.

    2
    « Christmas Market Visit, December '15 »

    Negatives: - The room was dirty - carpets and surfaces - Previous occupants had left food in the fridge which housekeeping hadn't cleared - Breakfast not worth the 12.50 paid per person per day (12.50 per person for some lukewarm cocktail sausages and pastries?!) - Housekeeping not understanding the concept of do not disturb. - Card machine failed on arrival leading to a 20 minute wait whilst I was initially told it was down to my bank/account/funds, but it turned out to be a connection error with their device. Positives: - Friendliness of the receptionist on the desk when we arrived, who was courteous, polite and apologetic during the check-in card problem and friendly throughout our stay - The location is good. It's by a lovely park, the botanical gardens and within an easy walk of the main tourist attractions (Grand place etc.) and a metro station, and Brussels-Nord

    3
    « Good hotel for 3* »

    Booked a standard room with breakfast for around £65 and for the money there is no complaint. It's in an ok location wouldn't necessarily like to walk there at night on my own as streets leading up to it are dark and a bit isolated. In comparison to where everything is in the city it's not far out and there is a metro stop nearby however for transport links from the airport etc it is out of the way. This is the poor transport links fault from the airport that take you to the midi station which is right at the other end and not the hotels fault. First room we went in was a standard room which we had paid for and was small but nice however it had a lot of damp which hadn't just happened and the floor was flooded from rain leaking in through the windows. Staff were vet good and changed our room straight away with no fuss and gave us an upgraded room at no extra cost. Staff are polite friendly and helpful Breakfast is good and does the job 3* is all I can give as the finishing a in the hotel, rooms and breakfast areas are quite shoddy and there is a lot of damp Would I use this hotel again though? Yes it was very good value for what I paid but wouldn't have paid more

    4
    « 3 night break to brussels »

    A decent hotel just outside the city centre,, surrounding area is in the red light district,, but we felt safe walking to and from the hotel in a small group,, hotel was clean and tidy,,rooms were of good standard,, typical continental breakfast with some bacon and hot dog sausages added too,,receptionists were very helpful,,only downside was they charged us €5 a day per room tourist tax which we wasn't told about when booking,, but only a minor grumble

  • 4
    « Average hotel - rate good because of the price »

    As my review heading says, it's a average hotel but good at the price. Only breakfast served, free or paid depending on the package at the time of booking. No lunch and dinner available. Decent staff . lighting in rooms is very low by any standard. I don't know if the rooms are air conditioned, I was here in Nov and weather was good and just spent few hours at the hotel so didn't needed one so not sure if it was present and working. Near the north station where buses from France land. Convenient location to central Brussels specially the main attraction 'grand place'. Also near to comic book house and the central station. Central station is where the famous basilica is and it's also the starting point of the "city tour buses" which are in my view a must take to understand importance of Brussels and see all major places. So overall if you are in the city to see places around and spend minimum time in hotel is a decent bet.

    4
    « Budget hotel »

    I have spent here 2 nights. Room was clean but not particularly good isolated nor spacey. Breakfast was ok, nothing extraordinary. Stuff was friendly and ok, willing to help. Location is quite ok, center is 10-15 minutes walk. If you are not a prince or a princess :) hotel is totally fine. I would book here again.

    3
    « Poor internet »

    I stayed here for 2 nights while going to RSC Anderlecht. The room and bed were good, but the hallway had burned out bulbs so it was very dark trying to get to my room. The bathroom was clean but not great. My biggest complaint by far had to be unreliable wifi. I had problems getting connected, and the connection was agonizingly slow. It is also not in a great location, as it's hard to get to via public transportation. It is over 0.5 miles from any metro station. Additional, it is a couple blocks from the Red Light District, if that's your scene. Not really mine, so don't expect any decent restaurants or bars.

    1
    « Not a business hotel »

    The hotel is not suitable for business travel. The internet is at best patchy, at worst appalling - I had to tether to my mobile phone at not inconsiderable expense, despite complaining twice. I had a second device I tried and this had the same issue, so it was not my laptop. My second floor room was shabby, with lipstick on the curtains, coffee stains ingrained into the sideshelf, what looked like chewing gum marks on the floor. I asked to be moved because of the constant noise in the bathroom (which in fairness was fixed by a man with a spanner), but was told the hotel was full and that my room was recently refurbished. The bathroom window had no curtain, the extractor fan was a hole in the wall. Walk outside the building and less than 50m on your right, you come to a road with plenty of neon lights in the windows - at night I didn't feel particularly safe walking back to the hotel (which has no restaurant). Breakfast was mediocre, with a slab of scrambled egg, bacon and cut up boiled sausage. Cereals, cooked meats, cheap yoghurts in plentiful supply, with bread, croissants and the like. The place setting opposite me regularly had crumbs from the previous day's breakfast (I was always first down). I lost count of the number of sirens I heard at night. Never again!

    4
    « okay budjet hotel near the city center »

    Hotel is located near the North railwaystation. It is very easy to walk to the city center and the metro station is also near by. Just the area around the railway station is not nice. The staff was very helpful and spoke good english. The room was okay and the bathroom was big enough.

    4
    « simple hotel »

    The hotel is in walking distance to the city center (15-20min). Regarding the city the price is very good and the rooms are what you can expect for the price: clean but simple. The parking situation is quite difficult, the hotel has no parking place. If you want to explore Brussel on low budget: this maybe the hotel you are looking for.

    3
    « Average »

    Fairly average hotel and thus somewhat slow standard for a Best Western. Room was spacious and comfortable; reasonably priced; well-located near North train station; wifi free. Very quiet (I didn't see a single other guest while I was there for 4 nights). Some aspects substandard: wifi, though free, was often slow and tended to cut out. Reception staff, though helpful when they were around, tended not to be - it was initially deserted at both check-in and check-out. Though conveniently located for the North station, the walk into central Brussels was a 15/20 minute walk, made longer by the unusual location of the hotel - to reach the city centre one had to either go around the block, under a dark railway bridge and then cross a busy main road or alternatively one could walk through the Botanical gardens, which closed in the evening and thus could not be accessed at night.

 

Getting to the hotel ...

All directions
·From: Zaventem Airport. By taxi approximately 15-20 minutes. Fee applies. By train - four trains per hour. Exit Gare Du Nord towards the BEST WESTERN City Centre. ·From: Ring E40. Follow Ring E40, E411, E19. Follow E40 Luik. Exit Luik-Leuven-Brussels. After Exit 19 take exit Centrum. Enter the tunnel. At the sixth traffic light after the tunnel you will reach a roundabout. Turn right/centre. Stay on this street, passing the Botanic Gardens. Turn right just into Rue Gineste, under the rail bridge. At the traffic light turn right. The BEST WESTERN City Centre is after 100 metres on your left. ·From: Antwerp. Follow Ring E40, E411, E19. Follow E40 Luik. Exit Luik-Leuven-Brussels. After Exit 19...

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