BEST WESTERN Plus Minneapolis-Northwest,  Brooklyn Center

4.5/5  - based on 171 guest reviews.
2050 Freeway Boulevard, 55430-1752, Brooklyn Center, United States - See map
+1 763 566 7500 +1 763 566 0076

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
TripAdvisor Traveler Rating
based on 174 traveler reviews
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Searching for hotels in Brooklyn, MN centrally located to downtown? Then visit our Best Western PLUS hotel situated close to the Brooklyn College, ITT Technical Institute and the University of Minnesota. Whether you're a student, parent or faculty we are here to accommodate your needs. The famous Mall of America and Albertville Outlet Mall are also in the neighborhood, perfect for shoppers who are looking for incredible deals on top of plenty of options. No matter what brings you to the region, great access to top destinations is crucial. The Target Center and Target Field are also near this Brooklyn Center hotel, so you're never far from exciting events and games. Guests in town for a tradeshow at the Minneapolis Convention Center enjoy a fast commute, and the National Sports Center in Blaine, MN is just a few miles away. We welcome all groups for your next team event just call us directly to make a reservation. Also, don't forget to bring Fido by booking one of our designated pet-friendly rooms. Employees of Medtronics rely on us to provide that home away from home appeal complete with luxury bedding and spacious rooms. If you're here for a meeting with Target or stopping over en route to work with the Canadian Pacific Railroad/BNSF Railroad, you'll find it easy to relax while taking care of business. Government workers with the FBI also frequent this property, enjoying the quick access to federal buildings nearby. At this Brooklyn Center hotel, we're known for our customer service, location and great facilities. Our newly renovated hotel features top amenities, and we're just seven miles from downtown Minneapolis. With the largest indoor swimming pool in town, hot tub, 24 hour exercise facility and complimentary full breakfast, staying at this property provides the warmth, friendliness and touch of home every guest deserves. Reserve a room at our BEST WESTERN PLUS Minneapolis Northwest for the best deal in town!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 174 guest reviews
Certificate of Excellence
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
110
Verygood
 
34
Medium
 
14
Poor
 
7
Horrible
 
9
Business Business 65
Couples Couples 36
Family Family 49
Friends getaway Friends getaway 10
Solo travel Solo travel 8
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Minneapolis-Northwest,Brooklyn Center
  • 5
    « Top Notch Stay! »

    We enjoyed our stay here! Rooms were clean, staff was friendly and helpful - especially Todd at front desk. Mary who serves breakfast is a very good employee! The room rate was great and we hope to use Best Western Plus again when we return! -Chaplain Martin and Family

    5
    « Great Hotel and Nice Staff »

    I want to thank the entire staff for making my stay comfortable. You guys are awesome! The hotel room was clean , the food was great ( Thanks Mary!), and the staff was very professional! I have no complaints. I really enjoyed my stay. Special thanks to Raheem. Thanks guys keep up the good work!

    5
    « Week in Msp »

    I have come to enjoy my weekly stays at the Best western in Msp! It has beautiful rooms and such a helpful staff. Everything you could ever want on a business trip! I have never had to wait for anything when I request things. They always make check in and check out run very smoothly. It is a very quiet hotel. I appreciate that after a long hard day of work.

    5
    « BUSINESS MADE PLEASURABLE! »

    Beautiful, Clean, Quiet, Neat, Helpful, Friendly, Comfortable, Accommodating!!!!!!!! Awesome staff in ALL areas of service! Excellent Conference Center. Delicious Plentiful Breakfast!!! Pool and Jacuzzi AAAHHHH YES! Great location too. Close to shopping and Restaurants. I can't say enough about how nice and relaxing my stay was! The staff at this hotel is giving Best Western a GREAT Reputation. C U next STRIKE Angel :)

    5
    « Welcoming to all 80 of us! »

    Our Pep Band had the opportunity to stay here for two nights for the third year in a row. Each year we have had excellent service from all the staff and have been welcomed. When you enter a hotel with 70 kids and 10 adults and have them all assigned rooms and settled in 15 minutes and everyone is still smiling - that is amazing! Our stay was for two nights and both nights the staff was excellent from the front desk, maids, security, etc. They all had fun with the kids and our kids showed them the respect they deserved, however, the staff showed the kids respect. The Manager asked for our band to perform in the lobby on our last night so the drumline pounded out three sets for all the guests. Not only were we welcomed, we had fun and many laughs ~ Thank you all for the hospitality - we hope to be back soon!

    5
    « Service of highest excellent »

    Management and workers provide excellent, friendly and a warm environment. I would recommend my family and friends to stay at this hotel. The Manager goes above and beyond to make his guest comfortable. I haver never experience service of this kind in a hotel.

    5
    « Loved this hotel »

    A true home away from home with friendly staff, amazing beds, and wonderful breakfast! All for a reasonable price. Stay here if you want a great hotel experience. Located in a great area with many shopping opportunities. Pool and spa were also wonderful. I am ready to go back anytime!

    5
    « Week long stay »

    All staff were helpful and courteous, rooms were immaculate and breakfast was fine. The distance form downtown or the Ryder Cup was not a factor. Driving was quite easy. Front desk staff were very helpful suggesting travel routes to take. There were a few places to eat within driving range, none really in walking distance. Beds were excellent!

    5
    « Stay for work »

    I travel to Minneapolis Minnesota every week for at least the last 30 yrs. I did not begin staying at the best western but quickly decided it was the best place to stay for my job. The staff is always very kind and a joy to work with. The breakfast is always hot and ready to eat when I am. The staff jumps at the opportunity to make my stay as comfortable as possible. It has become like a second home for me during my weekly trips to Minneapolis. The rooms and entry are always pristine and smell very clean. There has never been a noise problem. Every night has been a very peaceful experience.

    5
    « Very nice hotel with a great General Manager. »

    This was a very nice hotel for our recent stay in the Minneapolis area. Our stay was during the Ryder Cup activities and hotel reservations were difficult to acquire. We were only able to secure a reservation for 2 of the 3 nights we needed, but the General Manager got involved and found a way to extend our stay for the third night. This saved us from asking to stay at a friends house. We will definitely return to this hotel for our next Minneapolis visit and highly recommend it.

  • 4
    « Good Ryder stay »

    Nice clean hotel. Good facility. Well equipped. Quiet was the name of the game. They did miss doing our room one day and we were missing some toiletries but no big deal. They were helpful at the desk and the breakfast bar was tidy and more than sufficient. Would recommend without hesitation

    5
    « Ryder Cup week stay, wonderful place! »

    Easy to access from I94 which is a plus when you are not used to busy freeway driving. The staff was very accommodating and readily available. There was a big party at 4am in the lobby the Friday morning of the Ryder Cup and we never heard a thing, concrete walls! The room was very comfortable and clean; we made use of the fridge and microwave. Good breakfast with lots of food. Very affordable especially during Ryder Cup week. Would definitely stay here again. Thanks to all the staff who were very professional, kind, courteous and gave the best directions ever. I would definitely stay here again.

    5
    « Extremely well managed hotel »

    This hotel is extremely well run. The manager is on top of the smallest details, top to bottom. I would highly recommend this hotel to my closest friends. It is located an easy 30 minutes to the airport and Mall Of America. The room had a small fridge and a microwave. The breakfast was delicious and varied day to day.

    5
    « ABSOLUTELY WONDERFUL! »

    TL;DR - Absolutely wonderful visit. Would like to note that the mattresses are firmer than some may like, the pool area closes at 10pm, breakfast is great and goes from 6 to 9am weekdays/6 to 10am weekends, and checkout time is at 11am. I will start off by saying I highly recommend this hotel!!! My fiance and I were attending the Renaissance Festival in Shakopee, MN, but due to the PGA Ryder Cup in town, we had to look to the edges of Minneapolis to find this gem. I called over the phone and spoke to Alfronzo who is the star of our trip. He took incredible care of us, making sure he answered our questions honestly (breakfast items, pool times, etc), and he also assisted us in getting the best rate possible. Upon arrival I was greeted promptly from Alfonzo, and checked in. Parking is spacious and easy enough to get to from the exits. Our room was amazing, it was the executive suite with Jacuzzi. The decor is modern and the room clean and beautiful. The jacuzzi worked well, and there was more than enough hot water to supply our use of it. The bed would be my only change to the visit. My fiance is not fond of firmer mattresses, which this was. I solved that problem by using our own comforter we brought from home and she laid on top of that, needless to say issue resolved. They did provide plenty of very comfortable pillows to lay on. The pool was clean as was the whirlpool. The fitness center I did not use, but had great newer machinery. The complementary breakfast was great! Waffles, yogurt, cereal, egg, sausage, etc. Your basic breakfast, but it was all fresh and hot! Check out here was at 11AM which worked out fine. The general manager was extremely friendly and kind. I wish to thank the entire staff for a wonderful visit, WE WILL BE COMING HERE AGAIN!

    4
    « Good Placefor Overnight with Pet »

    We stayed here while travelling cross-country with our pet. Usually we avoid major centers due to the cost and traffic but that wasn't option this time around. So the BW Brooklyn Center is a fine spot with easy on and off exit to the Interstate, very quiet and clean rooms and lots of good food options in the area. There was a slight "funky" odour in the hallways but not in the rooms and it did not affect our stay but was off-putting when we arrived. It's a great place for pets with green space to exercise them. Being former Seattle residents who love a great cup of coffee we found Caribou Coffee about 2 miles away and it reminded us of the Pike Place Market. All in all a solid choice especially for travellers with pets.

    5
    « Infection Preventionist »

    All the staff was very kind, helpful and readily available to help with any questions or needs you may have. The rooms were very clean and quite. Pool and work area were also very clean. The hotel parking lot was very well lite. As a single woman traveling for business I felt very safe in the hotel and parking lot. There was a variety of food to choose from from their breakfast bar.

    5
    « Beautiful and quiet »

    When we checked in we were greeted by a wonderful friendly staff who made conversation with us while we checked in. We got to our room and it was spacious clean and quiet. The bed was comfortable. The breakfast in the morning was delicious with a large selection, and the staff was just as friendly at checkout as they were when we arrived.

    4
    « Nice Best Western recently refurbished »

    This hotel was original an Americinn so the rooms are very quiet. I'm a diamond rewards member so they upgraded us to an Executive Suite. A very nice large room with a king bed and whirlpool tub. We didn't use the whirlpool as we were too tired by the time we got to the room. The king bed was very comfy. The breakfast area is a bit small and the selection was a bit below average, but adequite. Our check in went smoothly the person at the front desk was very friendly and helpful as were the other staff we encountered. We didn't use the pool so I can't comment on that. All in all it was a very good over night stay.

    5
    « Baseball Junkie »

    We have travelled to numerous cities in the States for ball games and have stayed at various hotels. This particular one we found to be well situated to get to the downtown area for the game and later to get us the Mystic lake Casino. It interior is well set up with a beautiful fireplace, front desk and a sizable breakfast area. The lady overseeing the breakfast certainly takes pride in presentation and cleanness. The outside is well lit and the location easy to find.

    4
    « First Birthday Celebration »

    We have stayed at this hotel numerous times because of its close vicinity to our daughter's home. We didn't use the pool this time. The bed and pillows are comfortable. We like that the sink and mirror are separate from the tub and toilet. Breakfast and coffee are good!

  • 1
    « not happy »

    Got in late had late Check out time. Manger wakes up family to move car. Witch i had already lift in. Then phones 15 minutes later with same request.. Not much sleep for our 6 year old. Will not stay at this place again.

    5
    « Twin Cities Gem! »

    We had an issue at check-in. I worked with the General Manager Saheem to remedy the issue. He treated us with complete respect and compassion. We enjoyed the free breakfast, pool, and clean and safe hotel grounds. Definitely recommend staying here if you're in the Twin Cities!

    4
    « Good Value for the Money »

    My wife, mother-in-law & I stayed here two nights. We choose this based on location, price and what they offered. The hotel was full both nights. The breakfast area is somewhat small, so Saturday morning there was no where to sit because of everyone trying to eat breakfast at the same time. Typical hotel breakfast buffet offerings, nothing special but they did keep everything refilled. The room & bathroom were clean. The King size bed was great! Slept very well. Pool area was nice did not use the hot tub. Staff seemed friendly.

    5
    « Wonderful staff helped us after house fire »

    We had to find an immediate place to stay for our family, which includes 3 dogs after our home caught on fire. This place had room - and welcomed us warmly. The staff was extremely kind, friendly and helpful during the first few difficult days after the fire. Everything about the hotel was nice - but the staff there were world class....nice people!!!!

    5
    « Easy to find and a great stay for the price »

    This property is right off the interstate and very clean and well kept. If you are lucky enough to have Melissa working the front desk when you arrive you experience will be magnified even more. She makes you fell like she is welcoming you into her home. She is so accommodating and attentive to every single need you may have. The motel puts on a super delicious breakfast with a variety of choices to pick from. A great experience all the way around.

    5
    « Great Place/Great Price »

    Was visiting a family member. Hotel is close to interstate which makes visiting any part of the Twin Cities easy and convenient; only 25 minutes to airport. Lovely, clean, staff helpful. I would stay here again.

    5
    « Excellent Service »

    I was very happy to have been relocated to this hotel from the dirty Double tree next door. I was welcomed with open arms from the manager Faheem who really put a smile on my face especially with the terrible experience I explained to him that I just received from the Double Tree and the way the staff and Manager lied to my face. Faheem and his staff made my business stay very comfortable and enjoyable. This hotel is equipped with everything in your room and they were very clean. If you need anything the hotel staff are there to make sure you are taken care of. I will be back next year to this hotel and so will a huge group. I would recommend this hotel to anyone traveling to this area. Thank you Faheem Amini

    4
    « Great "jumping-off" point »

    My daughter & I stayed here for several nights during the process of moving her to Minneapolis for grad school. The location was perfect for us, being very near both Walmart & Target, and just minutes away from a great shopping area with good restaurants. Check-in was easy, and the front-desk person was very friendly and helpful. Our room on the second floor (accessed either by elevator or a sweeping staircase) was clean and well-prepared with mini fridge, microwave, coffee maker, and hair dryer. The beds were very comfortable -- and I especially liked the pillows that were not flat nor filled with down (though perhaps those could be requested if preferred...). The A/C worked GREAT -- in fact, at the beginning of August, we got cold and had to turn it down (and off a couple of times). The shower was good -- the shower curtain, however, would not stay closed due to the shower rod being higher at the ends, I guess...(it was one of those curved rods) -- it would always pull from both ends and sit in the middle of the rod. The curtain wasn't weighted, either -- that might help. As is true in almost every hotel room I've been in, there are no towel rods! I've never understood this. We are often given the suggestion to save our towels so as to help the environment, etc., but we're given no place to hang them except maybe across the top of the shower curtain rod or across the top of a lamp or in the closet... So -- towel rods would be very helpful. Our room was bit dark, which, when it's rainy outside (or it's early in the morning), made it difficult for 2 ladies to put makeup on or do our hair at the same time. Picky points! The room, otherwise, was very comfortable, and I'd stay there again. The breakfast was very nice (though some of the containers on the counter holding some of the breakfast foods like the oatmeal "fixins'" could stand to be either repaired or replaced as they're coming apart). Both mornings I ate breakfast there, the ladies were very helpful. The first morning, the attendant lady was REALLY kind in helping me find out what items were appropriate for my gluten allergy. She went out of her way to find labels with ingredients and grabbing a small one-serving box of Cheerios for me, marked GF on the front. So appreciated!

    5
    « Excellent Restful Great Nights Sleep »

    Even though this is summer family vacation time we got a great nights restful sleep. We did not realize how many children and infants were in the hotel until breakfast and check out. Parents and adult supervisors were all doing excellent jobs to keep the children under control. In town on business and book with the manager as rewards members. We book with him when in the area on business and he gives us a super better than internet deal. He also upgraded our room for us. We were comfortable and had a room we could relax and in.

    5
    « 3 week stay »

    Excellent customer service. stayed for about 3 weeks, has everything I need real friendly staff, clean rooms, clean bathrooms,fewe super fast wifi. great breakfast everyday, and did I say a clean professional experience. Felt like I was staying back home.

  • 5
    « One night stay »

    We were very tired and was able to get the last room available !! We have stayed at 6 BW during our trip and have only great service and rooms with every stay. Hot breakfast was a nice bonus too. A few had 5pm Manager drinks and snacks !

    5
    « Business Trip »

    I was in Blaine, MN for business and stayed at the Best Western Plus for two nights. The hotel staff was friendly and attentive. They offer free breakfast and free WiFi. They also have an indoor pool. The breakfast was delicious and the room was quiet and clean. I couldn't ask for more.

    5
    « becoming a regular place to call home when in Minneapolis/St. Paul »

    Since last summer this location has replaced another brand as our home away from home when visiting family in The Cities. The staff is always friendly, professional and helpful. We have become very comfortable here. We had been staying at another brand location for twenty years.

    5
    « This is the place to stay »

    Always comfortable and friendly. This BW is a great place to stay at. I'm here monthly for both business and some relaxing time. The staff are very friendly and willing to make sure your stay is outstsnding. I love the fact that it's quite and I can get a good nights sleep whenever I'm there. Try it for yourself. I know you will like it.

    5
    « location »

    this hotel and there staff Melissa,Maria and AK there all so nice and very helpful. I'm here for work so its close to where I need to be at everyday with in 6 mins to work when I come back to this town ill be here

    3
    « Definitely not a Plus »

    The hotel is being renovated so it is not ideal. The property is okay, definitely not a "Best Western Plus" property. We found the staff very helpful which went a long way to improving a 2 or 3 star property.

    5
    « Comfort Plus »

    Good hotel with helpful staff. Recommended for business or leisure. Good breakfast and other amenities, Room was comfortable. Location is in a quiet neighborhood. Good value for the money. We would definitely stay there again.

    5
    « Great Hotel »

    Everyone was so kind and helped me if i ever needed anything for the money it sure if worth it and would only stay at this hotel i like every one thee and they treat you like family and that is very important to me when i need to be away from home..

    4
    « Weekend Getaway »

    This hotel was a great location, easy to find. The lobby area was very nice, as were the rooms, and the front desk staff was very helpful, and we were upgraded to a balcony room. Did not have the continental breakfast as we had reservations elsewhere, but it looked and smelled great.

    5
    « Will stay again. »

    Awesome hotel. Excellent staff and management. Fast internet, very comfortable beds, clean quiet rooms. Very good breakfast. Easy on and off to the interstate. Close to all major retail chains. Will stay here again.

  • 4
    « Really nice place, not luxury but clean and great value! »

    The rooms are really nice in fairly well updated. The facility is well maintained and you get excellent value and a clean nice place to stay at this Best Western. The employees make this hotel better because they try so hard to make your stay even better. I'm very impressed with all of the employees I interacted with during my stay. Good breakfast similar to most hotels, but it was presented just that little bit better which made it seem even better. Has a nice indoor pool an average workout room. But honestly the place doesn't lack anything you need for a nice comfortable stay.

    4
    « Nothing fancy, but functional »

    Room was clean, breakfast was good. Close to highways. Served its purpose, as I only need a room to work and place to sleep. Intenet speed was solid, so was able to get my work done, and tv channel selection was decent. Minor issue, for me, was 1 channel didn't work on TV...MSNBC, which I watch daily.. What were the odds this would happen? overall, I'd stay there again.

    5
    « Excellent Stay »

    I'm a hard to please traveler when it comes to hotels, but I found this place exceptional. I had a lot of questions upon checking in, and desk manager Melissa provided outstanding information on ground transportation. For some reason, i ended up with a suite, which was very good, a king sized bed that was comfy and a jacuzzi/bath in the room. The free breakfast offered a lot of hot/cold food options, as well as healthy options. Good blackout drapes and exterior noise not an issue. I stay at Best westerns all the time, from NY to San Francisco and this was one of the best.

    5
    « Big Thanks »

    My wife and daughter were traveling without me which made me nervous. This hotel was booked within two hours of arrival. The popular online search engines were all $110. Called BW direct and it was $85 and they got a free upgrade to a huge room with a hot tub. My family was so happy about the accommodations, friendly service from the GM, and the free morning breakfast. Thanks BW.

    5
    « A perfect stay »

    I'm proud to say that this property is my home away from home. The staff goes out of there way to my your stay pleasant and drama free. The beds are extremely comfortable and it's quite so getting a good night sleep is very easy. The breakfast is hot and fresh with a nice variety of breakfast staples. I know that you will enjoy this property as much as I do when you stay here.

    5
    « Quite reasonable and quite good! »

    Lots of amenities - large warm inviting lobby, clean modern room with large flatscreen TV, big indoor pool and hot tub, very good breakfast included, free paper in the lobby each morning, friendly and very helpful desk staff, and easy close freeway access! Had to look hard to find anything less-than-stellar, could only come up with a very small bathroom sink counter. But that was quite minor compared to all the pluses!

    5
    « Excellent Place to Stay for Businees or Pleasure When in the Cities »

    This is my motel of choice when in the area on business or pleasure. They do an excellent job of rewarding loyal costumers. They are also doing an excellent job of updating the motel. I enjoyed the lighting improvements which have added outlets by the bed for sleep aides. I got a very good nights sleep. This was the best value I got for a room on this business trip. This is the best value I have found in the area.

    4
    « Grandkids Visit »

    This is a very nice hotel and we like the location because it is close to our daughter's place. The grandkids come and go swimming with us. However, the pool is very, very cold - our only complaint with this hotel. The rooms are clean and very nice, staff is great, and breakfast is very good!!

    5
    « MADD Awards Ceremony at the Earle Brown Center »

    A very excellent hotel property. Since it was on a Sunday night, with very little hotel traffic, the Hotel offered us an upgrade in our room at no additional cost. The gal at check-in was super friendly, courteous and helpful. A very clean and quiet property. The breakfast in the morning was your typical 'basic motel type' of breakfast. A waffle maker, biscuits & gravey, a few boughten sweet rolls, toast & cereal. It was OK, but nothing to 'write home to mom about'. A very good place to stay for the money. I'd recommend to everyone.

    5
    « Excellent »

    This hotel is clean, comfortable, friendly, and has nice amenities, such as pool, fitness room and hot, healthy breakfast. It is smoke-free and pet-friendly. The rooms are quiet and the bed comfortable. The outlets are handy if you have a C-pap machine.

  • 5
    « Great service at the best price ALWAYS!!!!!! »

    The staff is unbelievably professional and happy!! I feel like part of the family, they always treat me like royalty and I'm very grateful for their support. I will miss staying at the BW NW MPLS due to my move to Florida, however I recommend it vastly over any other option of hotels. Great service at the best price ALWAYS!!!!!

    1
    « No hot water »

    After swimming we found that we had no hot water to shower. We called the front desk and were told it would be restored with fifteen minutes. We waited 90 minutes, called twice, and ended up going to bed without a shower as it remained ice cold.

    1
    « once we saw the ratings we did even step foot in that place, there have been severalk rapes there! »

    The web site was horrible, I tried to rent a room about 12 miles from where we got a room. The web site was unclear it made me feel that I had the right room but then purchased and bam wrong place, no refunds very poor, rude customer service. Ruined our first date overnight in over 8 years!

    5
    « Fun all amenities »

    For just a break from winter cold this was a pleasant and comfortable. the rooms very nice and the outside area was pleasant. Plan to stay there again and get a balcony room. Breakfast was great with many choices of food and beverage. The pool area was very clean. Nearby walking area is great in nice weather. Several restaurants in a mile from site. Easy to access highway.

    5
    « Very good option in the Twin Cities »

    We stayed here while in town for the NHL Stadium Series and even though we were Chicago fans, the staff treated us great. The hotel is very convenient to the major roads in the area. The room was clean, the complimentary breakfast was great, and I enjoyed the use of the fitness center and pool. If I found myself in the area again, would strong consider staying her again.

    5
    « A great place to stay »

    I love this property. The comfort of the rooms are fantastic. I really like how quite it is. The breakfast is hot and fresh. The area is very clean and refreshing. I love the amount of space in the rooms especially if I have to work in my room. This property has become my second home once a month when I'm working in the twin cities. The staff if always willing to make sure you have a great stay, they really do go out of there way to help you out. I love this property and I know you will to.

    5
    « Nice Best Western »

    We stayed here while visiting Downtown Minneapolis. First time and absolutely loved it. We usually stay at best westerns just because we've had a good experience with them. The rooms are spacious and the breakfast has a variety. The pool and hottub looked inviting, but we did not use it. We will be back next time in upper Midwest.

    3
    « Morning Shift Manager »

    The morning shift manager was extremely difficult to deal with. I just wanted a copy of my invoice, which she refused. I thought this was so ruled. When I asked to contact the corporate or headquarters she refuse to give a number to contact. I was told the hotels are individually owned by investors. No worries keep your reward points. I will find another alternative for a good night rest.

    5
    « Road warrior »

    This is the second time i stayed here. Its so Quiet I love it! Beds plenty comfy too. Its priced right i think for such a nice location. I did not use the wifi or the pool so i cant rate that. I like that i can just show up and it wont be a problem because i dont know if i will make it there!

    5
    « wonderful stay and staff »

    Its comforting to find a place to stay that brings a calming and relaxing feeling. This hotel brought all of that, with friendly people who made me feel at home. I checked in at 7:00 pm dead on my feet. I was greeted by person with a friendly smile and was offered a cookie and coffee before I even made it to the desk to ask if they had a room. This desk person had the uncanny ability to see that the days stress had taken its toll on me . It was like all the dirt and grime that was stuck on me by the people I had to deal with all day was washed away, as she came around the desk and actually pointed to where the coffee was and presented me with a server dish stacked with cookies and said grab two. There was a fire burning lively in the fireplace as I looked around the room. The lobby was empty of people. She asked if I would like to sit down for a minute and enjoy a cookie and a cup of coffee, She told me to take my time, I did grab two, I walked up to the desk. Now I just wanted to get to my room. I was waiting to be given the five minute check in speech, but instead she gave me the short version of it stating I can see you want to get to your room I'll make this short and when done she stepped out from behind the desk handed me my room cards and walked to the front doors grabbing me a luggage cart as I was struggling with my over packed baggage. The room was beautiful, the furnishings looked new not all scuffed up like in other places I have stayed with, The towels made to look like shells and swans.It had a big working TV. and a bed that I melted in and was out like a light. Thank all of you I would like to meet each and every person, the GM, housekeeping, maintenance and who who ever else was involved that made my stay awesome and thank them in person, perhaps next time.

  • 5
    « Wedding trip »

    Stayed here for 2 nights and everything was great with this place. The breakfast had a nice variety of foods. The rooms were clean and comfortable. Towels were fixed like swans. The staff was very helpful. Would stay here again if in the area.

    5
    « Thanks! »

    The stay was great. Comfortable rooms, nice people, and quick service made this quick overnight stay one that I will remember so we can use the hotel if we want to in the future. Breakfast area had choices and coffee was good.

    5
    « A great place to stay »

    Everything at this hotel is great. I only stay at this hotel when I'm in the cities. The beds are very comfortable and the breakfast is hot, simple and delicious. There is plenty of parking and it's quite so getting a good nights sleep is very easy. The pool area is inviting and clean. Everything is kept well and it's very inviting to stay there.

    5
    « Best Service, Best Price! »

    After 3 years of constantly staying at this location, this hotel is the best option in the "Twin Cities" in service and price. The tea options are great, the gym has all the equipment running and the drinking water is always available... You're all set every time. Thank you!! Gabe

    5
    « All-Around Awesome! »

    This is a smaller property...in a quiet business park/residental area...but close to major freeways. It appears to have at one time been an AmericInn. [The design of the spacious pool area tipped me off. This also told me the building would be very well-constructed...and quiet as those are AmericInn's signature features. Both conclusions proved to be true. From inside our room...we barely heard a peep.] :) It is very well maintained and the decor was cheery and welcoming. We arrived early and we allowed to check in...always appreciated! [We were also granted a later check out.] Our room was a suite with a jacuzzi stand-alone tub off of the bedroom area. It was just my little one and I staying the night...a staycation for us. The room itself had a decent amount of floor space. There was a work desk...a modern pull-out sofa...flat screen TV...coffee maker...mini fridge and microwave. [I believe the fridge and microwave are standard in all rooms.] I was also impressed with how adequate the lighting was...many lamps throughout. The fact that the suite had two windows also contributed to the brightness of the space. I also enjoyed that instead of wall thermostats...they have the mounted wall unit that you can actually control. Everytime we stay somewhere with the wall controls...the air temperature is NEVER right. We really enjoyed the jacuzzi and used it a few times. The jets worked great and we had plenty of room to relax. [Or...play in my little one's case.] I'd say it would comfortably fit two adults. Towels and bedding were of upper quality...plush and fresh. The bed was quite comfortable. My only concerns with the room were: the closet door was...broken? Not sure if it was off its hinges or if parts were missing...but it didn't close properly. Also...there was just one tiny trash can in the room. Being a larger room...one extra would have been helpful. Not a big deal whatsoever as there was a large hallway trashcan just down from our room which we used to dispose of extra stuff. The room was very comfortable and we enjoyed it. The pool area...as I mentioned above...is pretty large. The pool goes from 3' - 5'...with a set of stairs entering in on one end. This is nice for us parents of toddlers who aren't quite big enough to go all the way in yet. The hot tub was also bigger than usual...probably around a 10-person limit? Tables and chairs...and loungers are scattered around and pool towels were available. In the evening...the interior of the pool area is lit with blue lights...same with the outside of the building. Very funky/coolly eerie vibe about it. Breakfast was good...it included the basics [cereals/juice/milk/coffee/tea/yogurt/bread/pastries/make-your-own-waffles/fruits/oatmeals/etc.] and everything tasted fresh. The day we were there they had sausage patties and mini cheese omelettes as their hot items. The area is small...but it is a smaller property so I'm sure it accommodates people fine. Plus...there are two seating areas adjacent to the breakfast area for overflow. The hotel doesn't have an actual restaurant onsite and I didn't notice a whole lot of restaurants in the immediate area. Although...in fairness...I'm not familiar with this area and never asked as we had brought our own dinner/snacks. All staff we encountered were very friendly and chatted with my little one...very sweet. We only saw one front desk girl during our stay [Maria?]...she was phenomenal! I jokingly asked her if she owned the place as she was always around. She addressed me by name and was easy to talk to. Great asset!! The free wifi worked perfectly...no lags/interruptions. There were two guest computer desks in the lobby area. They have a small sundry shop as well as plenty of vending and ice machines--a set on each floor. Overall...this is a beautiful property with a wide variety of room choices. We walked around the halls and noticed several specially plaqued suite rooms...one even noted as a: Presidental Suite. They also offer some rooms that have outside balconies with chairs and a small table. This would be ideal during warmer months. May have to try one of those on our next visit. So yes...I'd gladly return here and recommend it as well. Fantastic hospitality all-around!

    4
    « nice place to stay »

    a nice place to stay! Easy to get to off of the freeway. shopping close by, and place to eat are also close by! friendly staff! only bad thing was the dead plants as you walked in! great parking, rooms are very comfortable , and nice bathroom for the disable person in our group!!

    4
    « Very clean, poor breakfast but great front desk clerk »

    I stayed at room 406 with a king bed the first night on Nov 24th 2015.. The room was squeaky clean, what a nice surprise! When I saw the maid, I gave her a nice tip. She deserved it. I transferred to room 413 the next two nights because my son who lives in Minnesota wanted to join me and I needed a room with two queen beds. Night clerk Cali was absolutely fantastic. She transferred me to a room with two queen beds with a big smile and a lovely attitude. The breakfast unfortunately does not match up. Very sparse, and actually pretty awful. At least they provide apples and oranges which was the best part of the breakfast. The hotel has a very nice indoor pool with Jacuzzi, and shower facilities at the pool. I would recommend this hotel especially for families. I met a family with 5 children who actually live in the area. But this was an economical vacation for them. What a great idea. I was there to visit my son and help him move so it worked for me also. But if you want a hearty breakfast, dont count on it. JT

    5
    « Would recommend to anyone »

    I was totally pleased with every aspect of this hotel. Would stay there again. Breakfast bar had a lot of good items. Beds comfortable. Rooms very nice. Pool and hot tub very clean. Staff were extremely willing to go out of their way to be helpful.

    5
    « A second stay »

    This was our second stay at this hotel during our regular visits to the Twin Cities. Our first was two months ago after another popular chain closed the hotel at which we had stayed for twenty years. The latest visit confirmed our positive experience two months ago. We will be staying here for future visits. My only suggestion would be a more varied breakfast entry selection comparable with the competition.

    5
    « WOW »

    I use to stay at this location when it was a different hotel chain, however stopped when it's quality slipped. NOW - it was wonderful under Best Western. Rooms were nice and the bed was comfortable. The breakfast items were standard, but fresh and nicely displayed. If you are staying in north Minneapolis, check out this hotel. I will be back.

  • 4
    « Great value for a great room »

    We stayed here for a Special Olympics event for my son. the hotel when we checked in was very clean, smelled great, the staff was extremely helpful and fast. The rooms were tastefully decorated with all the amenities needed to make it feel welcoming. The pool area was clean and large. The pool could have been a bit warmer though. Breakfast had a nice variety. Loved that they had all day juice and coffee.

    5
    « Very clean, nice hotel »

    Good breakfast with a lot of variety, cold cereals, breads, rolls, hot waffles and hot eggs, meat, etc., nice staff and clean, nice hotel with easy highway access! Pool was also very nice and clean and nice hottub. Would definitely stay again!

    5
    « Always impressed with this hotel! »

    We are always impressed when staying at this hotel. This was our 2nd time staying at this property. The kindness of the staff is always apparent, and they truly do their best to take care of you. Rooms are clean and comfortable. Free breakfast is always tasty! Love the proximity to the Twin Cities....easy to get to activities in Minneapolis and St. Paul.

    5
    « Best in the area »

    Best hotel in the area with affordable pricing, rooms are very clean and breakfast has a very good variety of hot and cold items, customer service is really good they do acknowledge every guest and treat you very special, the pool and hot tub is very relaxing,our family had a great stay.

    5
    « Very happy with our stay! »

    We were in the Twin Cities for a concert and I recently signed up as a Best Western Rewards member so we decided to take advantage of that and try and earn some points. When we arrived to check in the girl at the front desk was very friendly and we even got an upgrade in our room because we are rewards members. We ended up in an executive suite. The room was spacious, very clean and well stocked with towels and toiletries. The room was also very quiet at night and the bed was comfortable. Breakfast in the morning was good, definitely one of the better complimentary breakfasts I've seen. Not just cold cereal and coffee, but there was also waffles and eggs and sausage. Our check out was fast and easy because we opted in for the express checkout. Next time we're in town we'll definitely be back at this hotel.

    5
    « Best Bestwestern Plus »

    I have been coming to this place since about an year and I can tell you that this is best place to stay in town. Extreme hospitality, Super clean rooms, Awesome Beakfast, relaxing hot tub which all leads to nice and pleasant stay. I always come here with the family and we have always got the warmest welcome.The location very convenient to Downtown msp. All the employees very polite and helpful. Will always stay here whenever we are in town.

    5
    « Best Western Best »

    Anything I could talk about it has the same answer; Perfect! The only problem was a bad odor in the hallway. The said they were sorry about the odor, and said that it was possibly from the hockey teams that were there for a couple of days. Everything else was perfect.

    3
    « Nice bed, but... »

    Everything else was blah. King room was nice and spacious. Bed was comfortable. A complimentary bottle of water or soda would have been nice. The worst part of the hotel for me was the limited breakfast choices, the small uninvinting eating space and the weary, tired looking reception area. For the amount charged, I expected a better ambience.

    5
    « We made a switch and liked it »

    We have been traveling to Minneapolis and St. Paul for the last twenty years. Our regular place to stay had been another well-known brand. They unexpectedly closed and we sought an alternative. We were very pleased with our stay at the Best Western in Brooklyn Center and it will become our new home away fro home. Customer service, cleanliness, amenities and a good breakfast exceeded our expectations.

    4
    « Decent »

    clean, spacious, comfortable room, adequate breakfast, some hot items, waffle maker, etc, courteous, professional staff, stayed 7 nights, safe surroundings, I recommend the rooms with the balcony, would definitely stay here again..

  • 4
    « Thought we were in Switzerland... »

    Really beautiful hotel, like a Swiss chalet. Great check in, not least because the very charming receptionist gave us an up grade to one of the "presidential" suites. Dunno why, and we actually went back to the desk because when we entered the suite we suspected that there had been a mistake. No clue why we should have been given an upgrade, didn't ask for it, could it be that we have a long record of staying at Best Westerns? We would have loved to have stayed longer than one night, but were on a road trip and had a schedule to stick to........"promises to keep, many miles to go before we sleep....."

    5
    « Quite Relaxing Restful Nights Sleep »

    We had a very quite room and got a relaxing and restful nights sleep before flying out on our trip. The value was great for what we could afford and as a valued Best Western rewards member and a preferred costumer the up graded room was fantastic. We learned it is defiantly worth being a rewards member it has its perks when traveling.

 

Getting to the hotel ...

All directions
·From: Mall of America. Head west on Southwest Center, take the first left to stay on Southwest Center, turn right onto Killebrew Drive. Keep right at the fork, follow signs for I-494/MN-5/MN-77 N, keep left at the fork, follow signs for Interstate 494 W/Minnesota 77 N/Minnesota 5 E. Follow signs for Minnesota 77 N and merge onto MN-77 N. Take the exit onto MN-62 west, take Interstate 35W north exit. Turn right onto I-35W N. Take Exit 16A west on the left toward Downtown/I-94 W. Continue straight, take the I-94 W ramp merge onto Interstate 94 W. Take Exit 34 for Shingle Creek Parkway, turn left onto Shingle Creek Parkway, then turn left onto Freeway Boulevard. Follow to the BEST WESTERN PLUS...

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