BEST WESTERN Heronston Hotel & Spa,  Bridgend

3.5/5  - based on 619 guest reviews.
Ewenny Road, CF35 5AW, Bridgend, Great Britain - See map
+44 1656 668811 +44 1656 767391

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Indoor pool
    Indoor pool
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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The Best Western Heronston Hotel & Spa is situated on the outskirts of Bridgend and ideally placed to discover the beautiful Glamorgan Heritage coastline. We are equidistant from the capital city of Cardiff and the cosmopolitan city of Swansea, therefore making us the perfect venue for business or pleasure. All of our 75 bedrooms are well appointed and include standard and executive rooms and four poster suites. The Ewennys Bar & Grill offers the perfect place to unwind and have pre-dinner drinks before relaxing in the tranquil atmosphere of our Crane Restaurant, where you can enjoy freshly prepared cuisine from our seasonal menu using locally sourced produce. There is a choice of six event rooms, so no matter what size of function or conference you are to organize, we will be able to accommodate you in comfort. After a busy day relax and unwind in our newly refurbished leisure club complete with indoor pool, sauna, spa pool and steam room. For the more energetic we also have a fully equipped gym. Here at the BEST WESTERN Heronston Hotel & Spa we are always mindful that our aim is to welcome you back. Only children 12 and under at this hotel are free, meals paid for as taken.

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Room 1

Guest reviews


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based on 628 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
189
Verygood
 
214
Medium
 
135
Poor
 
53
Horrible
 
37
Business Business 146
Couples Couples 199
Family Family 141
Friends getaway Friends getaway 93
Solo travel Solo travel 20
Cleanliness
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Service
Sleep Quality
Value
BEST WESTERN Heronston Hotel & Spa,Bridgend
  • 4
    « Birthday spa break »

    Went here with my daughter and two friends , Nov 10 2016 a treat from my daughter, spa was lovely, massage good, room was just ok, an evening meal was included that was nice , breakfast however was really dreadful cooked bacon and egg cold , problems started on checking out , they tried to charge us for items on our bill we didn't have, it was resolved in the end just lucky we knew exactly what drinks we had had

    4
    « Decent place »

    Spent 2 days here while visiting family. Lovely helpful staff, good breakfast and nice spa. Only disappointment was evening food, only ordered from bar but not very nice. Although not trying one the afternoons teas looked good

    5
    « Works Christmas party »

    We booked for 24 guests at the party and 8 sleeping over. The rooms depended on where you were with 1 being a spacious suite and another a simple twin. They were however clean and met our needs. The party and food was brilliant and the serving staff (food and bar) were friendly and helpful. As staying guests we had access to reception and bar and no request was too much. Breakfast was good (although hangover spoilt it) then we used the spa. That was a wonderful experience. We are already thinking of going for next year's Christmas party. Value for money. Amazingly friendly and helpful staff and a lovely atmosphere

    3
    « Disappointing »

    We stayed at this hotel for 4 nights. Our first impression was good and our room, which had been refurbished was very clean and the large bed was very comfortable. The room was warm, but I believe some of rooms had a heating problem when we were there. The breakfast was poor, The orange 'juice' was more like squash, very watered down. There was a very limited choice. The first night the evening meal was fine, warm bread rolls etc, but on the other nights the food was very disappointing. Bread rolls were cold and doughy. Gammon was dried out and the night we had chicken, the staff brought out steak knives for us to use to cut the breast. Most of our party sent it back. Although we did not swim, the pool area looked very good indeed. I would not be put off staying in this hotel again, but I hope the chef would do better.

    1
    « Part of group on a Tinsel and Turkey staying 4 nights »

    Staff at the hotel very pleasant. Some of the rooms had been updated but the one we stayed in had not. There was problems with the heating some guests were lucky to have heating some did not which we were one of the unfortunate ones it took two days for it to be sorted. The FOOD served was terrible. Breakfast was very poor do they not have Tomato's in Wales. The Gammon served was like shoe leather and when we complained about the Chicken was asked would we like a steak knife to cut it. Two good things to say Plenty of hot water and nice big bath towels.

    4
    « Weekend stay »

    Hotel was easy to find, room externally large & comfy. Only downside was walls and ceiling/floor not soundproof, the people above you could hear every foot step, had to wear ear plugs to sleep Apart from that shower was amazing, like a tropical rainstorm :) room clean and cosy, windows opened as we are claustrophobic so was a bonus, room exceptionally large. Hotel gym was good we made good use of it, didn't visit the pool as we were heading to the Cardiff markets :)

    1
    « Very poor »

    Horrendously dated decor, like time has stopped in the 1970s. Room big but again really tired and dated looking, I could actually hear the guest in the room above me using the toilet - and not just the flushing noise was easily heard... Staff helpful but second night after arriving at the restaurant was met by a hand written sign saying it was closed until 8pm! No other signs anywhere so went elsewhere for food. Very poor and would have easily been rectified by informing guests as they arrive. Would not recommend or stay again.

    4
    « Lovely spa »

    Booked this for a girly weekend, only for the one night before moving on to Cardiff. The hotel is quite nice but the rooms need a bit of updating. We had twin rooms and they were fine although the beds were not the greatest. The spa was very good, really lovely atmosphere although we had to wait quite a while to get in the jacuzzi. The hotel was busy with several functions but the noise was minimal although I think they may have over served one or 2 party goers. The staff were fine and all in all it was a reasonable place to stay

    5
    « A gem »

    Stayed here for 2 nights as on business in brigend. Got a taxi from the station as it was raining. Quick check in and found room to be large and well presented with modern bathroom. The bed was comfortable and the room warm with a window that opened. Did not use the kettle but plenty of drinks and biscuits provided. Room had a double and a single bed. My colleague had a suite with 2 bedrooms and a choice of 5 beds. The breakfast choice was good. My only concern was that it is situated about 20 minutes walk from the town centre but we walked in both nights and got a taxi back. All in all a smart large hotel. We did not have time to use the fitness centre or the bar.

    4
    « Nearly there! »

    The Heronstone Hotel in Bridgend was part of our life while we lived in Ogmore-by-Sea (until this year). We were members of its Leisure Club, during which time the hotel sort of languished in stasis ? OK, but not making the most of itself. We recently moved, and had reason to come back to Bridgend for family reasons. Naturally we stayed at the Heronstone because of its convenience. What surprised us were the positive changes being brought about, and the investment being made not only in the physical building, but also the staff. To get to specifics: - Our twin room was large, with plenty of room for the two beds, a desk/dressing table, and three chairs (pleasing, as double/twin hotel rooms with 1 chair are a bête noir of mine). It was also immaculately clean; - The en-suite was also clean, and fully equipped. The over-bath shower was reasonably effective, if on a faintly bizarre rail; a short distance from the wall, and you missed the water! - Breakfast was excellent ? on the first day a first-rate full English, and on the second a fine pair of kippers; - The spa ? basically the leisure club we knew ? has had its huge faults removed. The pool is good, as are the hot tub, sauna and steam rooms ? and the whole is a lovely calming place to swim and relax. The changing rooms, which were once legendarily super-heated (I used to part change, and finish in the corridor outside, risking charges of indecency) are now properly air conditioned, with good facilities for showering, toilet, etc. The pool's ceiling/roof has apparently been fixed, which means that the rain filled stretched lining no longer reaches down as a sort of ?breast of Damocles' over the pool; - The reception has been modernised, and on our arrival was manned by friendly staff who dealt with us in a very welcoming and efficient manner. Throughout the hotel, staff were friendly and ready to help. There were some minor issues that stop me giving the Heronstone 5 stars ? there was a bad trip hazard as you entered the bar from the pool area due to threadbare carpet (I reported this, and hopefully it was fixed). Our bathroom door had been damaged by one of the hotel's more dramatic guests. However, the hotel is genuinely improving fast under obviously new and positive managers. I have little doubt that when we return, I will be able to uprate it to 5 stars ? and the big plus is that it is really convenient for Bridgend, Cardiff and Swansea. All power to the new brooms.

  • 2
    « Nice room clueless staff »

    Booked via Best Western and requested an upgrade. On checking in nobody in reception but I could a female discussing her car tax renewal . I was eventually seen to and was given limited information. Went to my room which was freezing cold room stat was as low as it could go. Turned it up and radiator only got lukewarm, was provided with a heater by the manager. Room was large and clean and the bathroom was modern with powerful shower. Internet didn't work went to reception oh yes we have problems with it at the moment well why didn't you tell me on check in. Back to the room key card no longer worked. Back to reception no one there again. As we were on DBB asked if it was restaurant or bar. Nobody had a clue eventually told 3 course in restaurant or £17 allowance. Had to ask for menus. Went to bar gave up waiting for service and then went to restaurant got seated. Waitress couldn't even tell us what the soup of the day was . Food order was taken not overly impressed with the food. The desert Eton mess consisted of a blob of cream some mixed berries and a smashed up meringue. I have seen better attempts by school children. On checking out in the morning the bill was wrong and had to be amended. Would I stop here again? Not with the present staff it was substandard service and one of the worst hotels for service I have ever stopped at. Would I recommend it. CERTAINLY NOT

    5
    « Birthday Weekend »

    Decent hotel, very friendly staff and service and really good sized room. We had afternoon tea (which was amazing value) and breakfast, plus hot snacks in the bar in the evening. Only thing downside was we had other peoples bar slips in with our room tab, which was corrected without any hesitation (I was clearly obvious they were not ours), but worth noting to check the tab before paying.

    5
    « Overnight Stay Visiting Friends »

    Although not the most attractive building from outside I decided to give this a try and for the price it was everything I needed and at a good price. The room was comfortable, large (double bed and single bed) and the bar was good. Although I ate out with friends, the breakfast in the hotel was good too. I didn't have time to try the leisure facilities but am sure it would have added value to my stay if I had arrived earlier to enjoy them. Overall, the staff were friendly, helpful and courteous and it will be one of my preferred stopping places when in the area although I will try others to find out too. To the staff - top marks for friendliness and service. Diolch-yn-fawr.

    5
    « Back home to Bridgend »

    My husband and I have just left after a three night stay in room 51. It was fab, nice big room comfy bed. Immaculate throughout. Staff very friendly and would definitely stay again. Central location on the mouth of Ewenny and Ogmore by sea. Very commutable for the M4 east and west.

    3
    « Typical Best Western, but poor restaurant »

    We stayed here twice on our way to & from Ireland. The rooms are comfortable beds good. Breakfasts are lovely, up to the usual Best Western standards. For once we ate in,the hotel for the evening instead of going out. It's a pity we did, the service was poor and the meal pretty awful.Very few diners, mostly reps or other people on a business visit, with a total lack of atmosphere.

    1
    « Very disappointing. »

    My friend and I booked in for a spa day, as our previous visit in 2015 was fantastic. I booked over the phone and confirmed the price, and also called the day before to confirm booking times for the massages and the afternoon tea, as well as the price. However, when we arrived on the day we were advised we would need to pay an additional amount for the afternoon tea as we had been booked in for a lunch, despite the fact that the booking was confirmed on two separate occasions. We did this, as we were looking forward to afternoon tea, which on our previous visit was beautiful.  We were given towels and robes, but no slippers. We had massages, which were lovely ? the masseuse was obviously well trained, and she did a marvellous job. However, when we returned to the swimming area, my friend cut her foot on some glass that was on the poolside. There weren't any staff around, so I had to find a cleaner and ask for someone to bring a first aid kit. Fifteen minutes later, a lady (I believe she was the manager, although I may be wrong) arrived. She proceeded to attempt to clean a bleeding foot without any protective gloves on, and then take a bloody tissue from my friend, also without gloves on. My friend is a trainee nurse and did not let this happen, despite repeated insistence from the lady. We were not asked to complete any kind of accident form ? just offered a non-waterproof plaster (which fell off almost immediately). We told the lady that we were unable to wear slippers as we hadn't actually been provided with any, and she said that ?the slipper man was not in today?, but that she would try to find the key for his room to get us some. She did provide these, but not until after a further 30 minutes had passed. We then went to the restaurant for our afternoon tea. The sandwiches were beautiful, and the brownie and meringue were also lovely. We were also given two scones. One was stale, but just about edible. The other, quite literally, was rock hard. We could not get a knife through it. I asked the waitress for a replacement and she brought another. This was warm and so could be cut, but once it had cooled, it was obvious that it was just as stale as the others. Our previous experience was so lovely that we were really looking forward to it, but it was nothing but one disaster after another and we were both hugely disappointed with the whole day. We were offered no apologies for the confusion with the booking, and no explanation as to why incorrect information had been given on two separate occasions. While not hugely expensive, it was still a complete waste of money. I absolutely would not recommend this place to anybody.

    3
    « Total lack of information at check in leaves you out of pocket »

    I had stayed here previously with my husband and returned under the same deal to celebrate his 30th birthday. The food again proved delicious and we were able to get a half price upgrade to a Superior room, which was lovely. Unfortunately this is where the positives end. At check in I was told that I would have the full price plus a £50 "holding fee" that "wouldn't be taken out of my account" and would basically be used as a security deposit. On check out the correct sum was processed but having looked at my bank account today the initial larger sum is in my 'pending transactions' section. On discovering this I contacted the hotels reception to be told that the difference in amounts could take up to 28 days to be put back into my account! (To be fair the receptionist Meryl, who was different from the woman who checked us in, was as informative and apologetic as she could be) I am disgusted that I am now out of pocket for potentially 1 month, and would not have gone ahead with the initial 'holding transaction' had I been told all the information. Our time spent in the spa was not particularly relaxing either thanks to several children splashing and screaming in the pool. Such a shame as we had enjoyed ourselves on our first visit to the hotel. We will not be returning!

    3
    « Heronston Hotel - 2 night B&B »

    I had wanted to nominate a shining star recommendation but no one stood out. On arrival we had to ask for a room change due to problems in the allocated room, this was effected straight away without any fuss. The hotel overall is a little tired and sad, the plumbing in particular needs sorting/updating. It was warm and clean, breakfast was good and plentiful, we did not eat in the restaurant at other times. We didn't ask staff for anything in particular, we were just paying guests that I'm sure no one will remember.

    5
    « Love this Hotel »

    I have now stayed a few times at this hotel and it is so welcoming, the staff cannot do enough for you. To have a spa on site too is a real bonus, and good prices too Always stay here as you can take dogs too

    4
    « Great hotel »

    very nice place to relax. massage was great too.it would be great if the staff could smile.most of them didn't. but had a nice time with the family. restaurant food is not the best. just 10 mins drive from the hotel at brigend town centre you can get great choice of restaurant.

  • 4
    « Small issues »

    Although there were small issues, I didn't allow this to affect my stay. I would recommend this Hotel. The pool is excellent. I stayed at a Holiday Inn and received a quality experience at half the price, the deals here arnt that great!

    1
    « very poor »

    Showers didn't work(several rooms), toilets not working, awful beds, tasteless breakfast and they couldn't get our orders correct. Gave one of us a room that was all ready occupied at check in. WIFI didn't work. Shame looks good from reception!!

    2
    « FEED BACK »

    Breakfast looked like it had been tipped onto the plate. The machines in the fitness certer were very old and needed updating, no air condition in fitness room. Rooms are dated and need modernising. Service was poor apart from the young lady who served us in the evening. Showers in room not working. Overall disappointing.

    4
    « Good location, good food and fantastic staff! »

    Stayed here because it was a good location for the things we wanted to see/do, because it has a pool and Saga did a deal for the weekend here. The deal included the first night's dinner, which was very good, as was breakfast and the bar snack we had on the second evening. They made a mistake with the order and were quick to rectify this and took something off the bill. The pool was very good, get a key and towel from Reception, then return to them after use. Lockers, £1 or trolley token could be used. The general appearance of the hotel was a little shabby, it could do with some refurbishments. Carpets were worn. The room we had was pretty poor. We didn't unpack straight away in case they moved us... the toilet didn't flush, but this was "fixed", I use inverted commas because there appeared to be a knack with the loo flush, we got the hang of it! Room no.9, it was pretty dirty and dusty, I cleaned the headboards with a wet wipe as I didn't want to breathe in the household dust whilst asleep. The shower was very poor, hardly any pressure (this was the same with the showers in the pool area), the shower was a tap fitment, not a separate purpose built shower. The box of tissues, toilet paper and shampoo/shower gel were cheap quality. Tea and biscuits in the room were very good. Everything squeaked, the floors and bed. Bed was reasonable, but I've slept in more comfortable ones. The heating was on all the time, it was so hot in that room! We could not turn it down, or off. The staff were extremely good, very professional, polite, helpful and courteous.

    3
    « One night spa break »

    Went for a night with partner for a spa break, expected more from a hotel advertised as a "spa hotel". Rooms were very dated, shower was almost useless. Also surprised to find 2 large and loud parties going on which again we did not expect in a "spa hotel".

    5
    « amazing »

    I had my wedding reception here in September 2016 , it was absolutely fabulous , food amazing , every one of my guests said what a wonderful day and evening they had , nothing could be faulted , the staff were brilliant and could not do enough for me . Mark was brilliant , and I thank him so much .

    5
    « Nice Hotel with Spa »

    This is a nice 3 star hotel. I have avoided best Westerns after a couple of bad experiances but this one (and last weeks) has restored my faith in the Brand. Checkin was perfect and the receptionist very helpful. My room was very nice and the pool and spar very clean and a great place to relax. The pool is not for Olympic swimmers but OK to wind down from a hard day. The use of plastic sauce sachets in the bar lets down the very good food

    5
    « Good hotel, in a good location that provided what I wanted »

    Good booking process on line, which was easy to use. A good hotel in a good location for my requirements. Very good price for B&B. Very nice bedroom and good food. Hotel staff were all very pleasant and helpful. Peaceful nights sleep

    2
    « The breakfast that never came......... »

    The bedrooms are okay but the bathrooms are a reminder of the bad old days. A toilet systern that took 17 attempts to flush and a shower run off the bath taps with hardly any pressure and ever changing temperatures, so outdated. As for breakfast, my order was taken and never arrived. Other guests arrived ordered breakfast, ate it and left, still nothing for me. I gave up in the end and had it deducted from my bill. The Best Western is probably my favourite chain but this is the worst one I've stayed in. Very dissapointing.

    4
    « Lovely hotel »

    Lovely hotel in a great location. Food was to a great standard. Me and my family used the pool and sauna during our stay which was an added bonus. All staff are lovely and polite, a waiter called Dan stood out for me as nothing seemed a problem for him. All in all a great stay

  • 4
    « Nice friendly hotel »

    Arrived and got a nice room with queen size bed ( it was like a junior suite). Told me they would tumble dry my gym gear- for free (which I washed in the bath !) Really nice people - very nice breakfast and good location. If you are expecting a London boutique hotel - that it is not, it's a no nonsense, traditional kind of place, close to Ogmore by the sea. I was very happy for my £100 odd quid

    4
    « Nice and quiet »

    Nice quiet hotel but bar area could do with an update. Restaurant was nice and the breakfast was cooked for you rather than a buffet which made a nice change as it was fresher than normal. Plenty if parking and if your lucky you will stop when a welsh male choir are practicing and get serenaded during your tea!

    5
    « Best Western HeronstonHotel and Spa, Bridgend »

    We chose this hotel at random having little knowledge of the area. We were very impressed by the clean and pleasant room and the friendliness of the staff. Unfortunately during our stay we were forced to make an unscheduled visit to the local hospital where we received excellent treatment in the A&E department!

    5
    « Afternoon Tea »

    A very nice time was had by all there was unlimited tea and coffee and a lovely selection of cakes and sandwiches would definitely go again.Plenty of room to park and the service was excellent nothing was too much trouble and as we were a large group we were given a private room and the price of £12.95 ahead was reasonable.

    5
    « Superb Place for a Special Function »

    Attended black tie dinner and dance in the function room upstairs. The three-course meal was lovely and service excellent. Despite there being a large wedding at the hotel on the same evening, there were plenty of staff on hand and the manager, Sarah, was superb. I have been to other functions in the Heronston in recent years and am happy to confirm standards have definitely improved over the last year.

    1
    « Avoid this hotel at all costs »

    We arrived from a 6 hour drive in torrential weather at 3:30pm and were told kitchen didn't open until 5:30pm so no lunch. We booked a superior double room and the sheets on my side of the bed were ripped. Our evening meal was so bad that I threw up afterwards. We only stayed 1 night for which we were very grateful.

    4
    « a little tired but a all in all a good hotel »

    Spent 3 nights here in the area for a wedding the hotel is a little dated now but has a good atmosphere the check in was fine parked out side big car park. the room was OK the floor was a little squeaky but the bed comfortable and room well equipped. We had dinner there the first night which was only ok I had a steak which was dry and gristly. my wife a tofu dish with tomato sauce pretty much the same. But the breakfast was great all you could eat. The place does get busy there were at least 2 weddings there in the three days we were there but didnt really interfere with our stay

    4
    « Pleasant hotel with lovely staff »

    Myself, partner and our two children stayed here for the weekend and it was a pleasant, friendly place. Nice place to stay if on a budget. Breakfast wasn't very good quality but this place had lovely staff. And a nice little swimming pool. The kids thoroughly enjoyed the stay. Upon arrival our 6 year old was told about the hotels name being linked to a grey heron & given a picture of a heron & some colouring pencils. She wrote the staff a letter when we got home telling them how much she enjoyed the stay and enclosing a picture of a heron we had spotted during our stay, she was absolutely delighted to receive a card in the post from the hotel staff in reply which was lovely of them.

    5
    « Weekend away unexpected, »

    Visited the Heronston hotel on the 10/09/16 with my husband. We had a superior room it was lovely clean & faultless, the bathroom was lovely toiletries good, our room rate included halfboard,the food was very good & the staff very friendly,we arranged to meet my cousin & wife for lunch very good & plenty of it. We enjoyed our stay & would recommend this hotel .

    5
    « Lovely relaxing spa experience »

    Lovely relaxing spa/leisure area, average size pool, sauna, steam room and jacuzzi. Very clean and the leisure staff Rita, Marius etc work very hard to maintain and clean the leisure area. Very reasonably priced. The hotel is usually very busy with weddings, parties, events etc. Ample parking.

  • 5
    « Absolutely wonderful Manager! »

    Stayed in a family suite for a few nights, which was huge, 2 separate rooms with a large family bathroom, fantastic for allowing our youngest to settle. We stayed for our fathers wedding, which was glorious, the staff, particularly Mark the Manager, were just amazing. Mark was a wonderful host and is worth his weight in gold, so accommodating and nothing was too much trouble. The hotel itself was great and spa facilities good. I'd definitely recommend The Heronston.

    5
    « would recommend this hotel »

    Stayed at this hotel for a wedding a short distance away. checking in was swift and efficient. Room clean although very very warm. There were toiletries available but we took our own. Lots of choice on tea tray. Our room was very large with lots of space and storage. Pool area was excellent and the children in our group very much enjoyed it. Breakfast, included in the price was lovely with lots of choice, full English, pastries etc. There were at least 3 weddings going on at the hotel while we were there and they were beautifully set out. Reception called us many taxis and they all arrived on time - brilliant. An excellent hotel, would stay there again and recommend to friends and family.

    5
    « Lovely Spa for my hen do! »

    I came here for my family hen do and we had an amazing time at the spa, the ladies were brilliant with all our treatments, very friendly and chatty which is great because it breaks the ice and makes you feel more comfortable. We spent the afternoon by and in the pool, Jacuzzi and sauna all of the girls loved it. The afternoon tea was nice the sandwiches were nice but the scones were so amazing with the cream and jam, only down side was we wish there was more! Would definitely go again as it was a reasonable price and I would definitely recommend going! Made my hen do one to remember for all the right reasons!

    3
    « Spa break »

    Good value hotel. The pool is a lot smaller than it looks in the photo's and quite shallow. Not really suitable if you like to have a good swim and the chlorine was very strong and stung our eyes. Dining was 'ok', as was breakfast. The staff were very friendly and helpful and the hotel is set in gardens so nice and quiet. Our rooms were clean. The hotel is about a 15 minute walk from the pubs in Bridgend- though there isn't much going on there.

    3
    « A little dated »

    Not a great deal of choice for hotels in the area. This one suffices for an overnight stay - but it's nothing special. Rooms look and feel pretty dated. Staff are efficient but it's not an overly friendly hotel. Was served breakfast which I realised was missing eggs. I had started eating so I paused and waited. It took a long while for the waitress to notice me. They eventually came over and took my plate and took it to the kitchen where they cooked and added eggs - but sent everything's else back half eaten and cold. Positive is that the hotel is nicely situated close to Ogmore by Sea.

    3
    « Wowcher deal 119 for two with spa treatment »

    We stayed for the night with spa treatment, dinner and breakfast included on that basis it was good value. The room was spacious and clean although the decor was dated. The bed was lovely and comfortable. The general feel of the hotel is tired and I didn't meet one member of staff that appeared confident in what they were doing or happy at work!! The pool area was lovely but my spa treatment was forty minutes late at no point did anyone come to the pool to apologise and say just enjoy the pool sauna and steam room and we will get you!! Instead we had to search to find someone to tell us what was going on!! The massage was good but didn't have the relaxing effect i had hoped for with the stress of getting the treatment. This delay also meant we had to rush for dinner as this was a set time and no option to go a bit later the spa manager was actually quite abrupt and lacking of any customer service skills The food I had was lovely and the food was served in timely manner probably the nicest staff but by no means exceptional. If it was a deal I may give it another go but certainly wouldn't pay twice or dream of getting married there that's a happy day and the moody lazy staff would put a dampener on the day for me!!!

    2
    « Smelly Dog Room. »

    When we opened the door of our room we were hit by a very unpleasant smell we could not identify. We complained and the duty manager agreed that the room smelled by she did not say why though see clearly knew. While waiting for another room to be found we noticed dog hairs on the carpet and saw on the website that the hotel has pet friendly rooms, this explained the smell. It did not explain why the hotel thinks it is acceptable to give these rooms to guests without a pet but with a sense of smell. As this was a very busy Saturday night we were fortunate that another room was found, if not there is no way we would have stayed. This room seemed to be tidier than the first and did not smell. After a poor start we had a good stay, we used the swimming pool several times which is very clean and tidy but the lighting is a little dark. I have scored the hotel as poor due to the first room being unacceptable. We would return but only to a non pet room so would recommend requesting this when booking.

    3
    « Average »

    Called in as a non resident for an evening meal. Ordered a drink and asked whether I may put it on a tab. Can't be done from the bar and so have to go back to reception in the hotel to register my card. We decided that the menu did not appeal to us and to pay for my drinks we had to go back to hotel reception. What a palaver ! Can't comment on the accommodation but do feel they may wish to reconsider their protocol for non residents. Also thought that over £6.00 for a medium sized glass of Cabernet Sauvignon to be a little high.

    2
    « Good service, but sadly over pticed »

    We stayed here recently and we're very impressed with the level of service from the staff, who were extremely helpful. Sadly though lots of areas are in need of a makeover, and the standard of the bathroom just wasn't worth the nightly rate sadly. The restaurant food and breakfast were lovely, and the breakfast was great.

    2
    « Good leisure center but poor services »

    Reception was too busy to attend to anyone - I guess this hotel is understaffed Stayed there and was allocated room 40, which was subject constant sound like those from boiler. Could not sleep for the best part of the night. Worst part was the breakfast room - the main breakfast room was full and was offered adjacent room. This room had 2 out of tables in right mess and not cleaned. I was offered a third table, but it just had a feel that no one had time for the ambience. If the b/f gets too busy, I fail to understand why the hotel does not consider increasing b/f times. Again, feels under-staffed. Swimming pool, sauna and steam rooms were good and that was the best part of our stay. Looks like this hotel is more suitable for people conducting parties or weddings, but not if you are looking for restful stay.

  • 4
    « short break »

    We have stayed here a few times ,always find it very pleasant ,could still do with some work doing to it ,as in the windows , but generally ok ,the pool ,area is usually kept clean and quite relaxing ,the food is pretty good and not overly expensive ,

    4
    « services needs to be improved »

    stayed here for office visit from mid July to end.Rooms were spacious and comfortable for such a long stay.Breakfast was good but there were delays for couple of days during my stay as it was served late.Hotel tends to have functions on almost every weekend and hence there are lot of delays if you give any service request.Location is good with Tesco,KFC & others nearby.Internet was good.

    3
    « Beautiful room shame about the dirty bar area tables »

    When you pay £85 for B&B at a best western you expect best western quality but on this occasion I opted to dine in only had bar food but I have to say none of the available tables was clean!! To me it's common hygiene practice to clean a table before the next diner not last night all young staff I guess some part time the management need to start training. I ordered gammon steak a quarter of it was fat the chips tasted like they'd been refried the plate was COLD not once during my stay was I asked if everything was ok it's a real pity because the standard of my room was top class superior quality and fittings and a well appointed bathroom after this experience in mindful to look at staying elsewhere I'm sure at £85 there will plenty who'll want my business

    5
    « Family Wedding..... Ideal for everyone »

    I attended a Family Wedding last weekend. In fact, there were 2 weddings at the hotel both going on at the same time but you would never have realised. The organisation was wonderful.. Rooms were decorated beautifully. We stayed two nights, the breakfast was very fresh and very hot... Everything available buffet style.. or cereal fruit toast and pastries if you wished. Our room No 47 was very spacious indeed with plenty of hanging space and was extremely clean. The bed was super king size (three pillows across) and very comforatable. We did not have an evening meal at the hotel but if the wedding meal was anything to go by it was very good food. Hot and plenty of it. (Roast Beef).. Have to say the profiteroles for dessert were excellent .. all hand made and the cream was in abundance lol. Bar prices were a little dearer than a pub, but you expect that.. But a very pleasant stay. I will go back when visiting South Wales again.

    3
    « Spa overnight stay »

    Lovely welcome. Very warm room 15 uncomfortable in the evening. Pool area lovely. Felt 25 min treatment rushed as ladies finishing work at 7pm. Evening meal was awful, raw fish put on top of oily salad and extra deep fried croutons, Rosti hard and tasteless the sweetest carrots I've ever tasted so I didn't opt for desert Yuk!

    4
    « Lovely family experience »

    Spent four nights here as a family with two small children during school holidays. We specifically chose this hotel on the layout of the family bedroom. Most family rooms are just a bit larger with a couple of small beds virtually next to the double. Room 75 was a large room and the layout made it feel like it was nearly a separate room. On many of our family trips we struggle to get our two 4yr olds to sleep but as their beds were in an L-shape of the room we were able to make it dark enough for them without us having to be sat in complete darkness. A huge win with us! As soon as we arrived the staff were fantastic and excellent with the children. In fact every member of staff we met throughout our four night stay was polite, friendly and great with the kids. Breakfast was great and we thought room service and drinks prices were pretty reasonable bearing in mind this is a hotel. The swimming pool is a huge win with children and we made great use of it every day. The pool area and changing rooms were very clean. In summary the hotel is a little tired in areas but the excellent staff and great value for what you get more than makes up for it. We would definitely stay here again.

    3
    « Stay for dinner!! »

    Came to the hotel, having booked a spa package. Our room was ok and the bed was fine. It did smell a bit musty The spa is very good, I liked the lighting. The package included a half hour beauty session. I opted for the head massage, which was in my opinion a waste of time. The young lady just went through the motions. My partner had her nails painted. The next morning the paint was coming off. Not very professional. The evening meal was very good, would recommend the Vanilla Cheese cake, 10 out 10 for presentation. Very good staff. Breakfast was fine. All in all not a bad experience. I would add a Welsh beer in the bar.

    5
    « still an amazing hotel !! »

    stayed here on 16/08/2016 , for mine and my wife's anniversary night and had asked for exactly the same room ,as we had stayed here 3 years previously , on our wedding night , and i asked for a bottle of champagne in the room ready at a specific time and it was there , the staff couldn't do enough for you , this place is awesome , will happily stay here again at some point , and we had the spa day booked , and it was also amazing the staff who took care of us did an amazing job , ty ladies :) . and the the whole day and night went down a treat , best hotel is south wales for definite :)

    4
    « M+D get away - x1 Night Stopover with evening meal, breakfast and Spa »

    We live locally and have heard mixed reports on this hotel, I must say I was a little hesitant to the whole experience when we were given a gift voucher as a present but were pleasantly surprised, room was comfortable but without a view but .The evening meal was much better than expected, breakfast was good the following morning and the final treat to finish the stay was a treatment in the spa. The hotel was busy preparing for x2 weddings while also catering for a hen party but everyone appeared satisfied. Great believer in speak as you find and we were happy with how our experience panned out.

    4
    « Super staff »

    Good hotel which was clean and comfortable and our stay there was greatly enhanced by the helpful, friendly staff who went out of their way to make our stay enjoyable. The breakfast was very good and really appreciated.

  • 5
    « Wow »

    We arrived later than anticipated due to work commitments and unfortunately had already made a reservation for dinner. On entering our room I was so happy and excited about our stay. The bathroom alone was incredible Complete relaxation in absolute comfortable idyllic scenery. We honestly couldn't of asked for anything more...breakfast was lovely & fulfilling; the spa completed our stay whereby we could just relax in complete tranquility needless to say we were sad to say goodbye ??????

    3
    « Nice room and nice spa »

    We 2 nights for a family event and were happy with our stay. We were in a superior room which was very large and easily accommodated 2 fold up beds for our small children, our huge bed and a sofa etc. Not all rooms were newly renovated as ours was. We ate in the restaurant and it was ok not best meal ever but decent enough. As previously mentioned the breakfast wasn't worth much and seemed cheap- especially the sausages. The staff in the restaurant were great and kept open for us and another family after us who were late. Like another commenter we also had to call twice for an extra bed that had not been put in. Pool and facilities was very nice. Good for a 3 star and close to the beach.

    2
    « The rooms are fine but the food is terrible. »

    I booked a room as a relative was using their hall for an anniversary party. I stayed for a total of 2 nights and thank god I didn't stay any longer. Their Service in general is alright, they are attentive and deal with any problems promptly but they really could use a decent chef. The food could not even earn a one star, the chef couldn't even cook the cauliflower properly, its a miracle no one lost a tooth, not to mention the fact that he didn't cook out the flour in the Beef Bourguignon, something a junior chef should be able to do. The breakfast made some of my relatives sick, nothing was cooked properly, the bacon was still bright pink, the eggs smelled a little off and the sausages looked old. Naturally we didn't complain as we didn't feel the effects until after we had left. The rooms were a good size but they were hot and stuffy, I couldn't sleep much as someone nearby was throwing up all night. If you are staying I would suggest opting out of their breakfast (you could probably get a better one at McDonalds) and just use the spa, which is small but nice and comfortable.

    3
    « Not the best but ok »

    Stayed here for two nights , rooms and general deco need up dating , rooms extremely hot and stuffy , could be noisy could hear the television on in other rooms and a lot of noise from the people on the upper floor . Staff friendly and helpful however , I did want a soft drink from the bar on the first night and waited for 10 minutes but no one came to serve at the bar so I gave up . Only book breakfast but that was fine and suited my requirements . Don't think I will stay here again unless a referb is carried out

    3
    « Not the best western!! »

    This review should have been a 1 & very nearly was. When we arrived, we got our key card & went to our room. It did not work. So my husband went back to reception (which was quite a distance). He returned & we got into our room. We booked a room for 2 adults 2 children (age 11 & 12). In our room was a double bed & a single bed. Jokingly I said to my youngest son "it looks like you are sleeping on the floor tonight." So second trip to reception "we don't have enough beds." We were asked "have you booked a family room?" So we replied I assume so, putting in the booking 2 adults & 2 children, we were then told someone would be up to put another bed in the room. The room was also very basic & dated. NOT A GOOD START!! We then went to the spa which we thought was very good (I would give it a 5). Because they let children in, it can get very noisy so I wouldn't recommend it if you want to relax in peaceful surroundings, but for families it is great. This facility is not supervised so you will need to watch your children. On returning to our room, a bed had been put in. (If you can call it that). Length wise it was probably the same length as my 11 year old. It was a foldable bed made of metal legs & wooden slats, & the mattress was no bigger than 2 inches deep. You could see where the wooden slats were through the mattress. We looked at it & thought IS THAT IT!! But at this point we thought we would make the best of it & just enjoy our time away. At 9.30pm getting our children ready for bed, my youngest child got into bed & this thing swollowed him up like a Venus Fly Trap, & then collapsed flat on the floor. On closer inspection the bed was actually broken. One of the slats had come off completely (with a sharp screw sticking through it) & a few of the plastic ends had come off as well. Now we thought "he can't sleep on that" so - third trip to reception at 9.30pm. We said the bed that had been provided is broken & not good enough to be slept on. We were told that they would send the manager to come & look at the bed. So we waited & waited & waited. By 11.00pm we made the decision that nobody was going to come, so we put the frame of the bed outside (in the corridor) & left the 2 inch mattress on the floor for our son to sleep on. As previously joked about he DID actually sleep on the floor!! By now extremely annoyed about the situation, we made a fourth trip to reception & said this was not good enough, when you book for 4 people you expect to have enough beds for 4 people. This is a basic requirement not a complaint that we don't like the decor. We also told them we would be taking it further when we got home. The most frustrating thing about all of this is that no one had any idea what we were talking about. There had been no communication at all. It was now about 11.15pm so we were told nothing could be done that night we will sort it out in the morning. So next morning with a grumpy, tired 11 year old & after FIVE visits to reception. We had been given a second room so that both of our children could sleep well that night. Hooray!! In room 2 they had also put an extra bed in place (same size & style as our problem bed) but because no one was sleeping on it, we didn't worry. The room was next door to ours. My husband stayed in the room with the boys until they were sleeping, he sat on the fold down bed which you guessed it - collapsed underneath him. These beds are not fit for purpose & should be replaced before someone really does hurt themselves!!! The reason why I gave the review a 3 rather than a 1 is because someone called Natasha called at our room with sweets for the boys, a small box of chocolates & a card apologising for her mistake the night before which was not passing on the message to the manager at 9.30pm. We do not hold her responsible for the treatment we received, but the apology went along way. Also we were able to use the spa after check out time when we needed to fill some time. We would not stay here again but we were finally satisfied with our stay overall.

    3
    « Spa day »

    Spa staff were really friendly and gave a lovely massage. We used the pool/ sauna/ steam room which were all clean and just managed to find a chair by the pool. However, due to the low ceilings the noise was deafening from one family using the facilities so we gave up and went upstairs to the relaxation room for a time. However, once you have left the pool and changing area you cannot get back in! We spent ages waiting for someone to appear to swipe us back in- need to give day visitors a key pass as otherwise you have to walk back to reception in a towel. One major complaint was the amount of water on the floor in the changing room- slipped several times. There was also no shower gel or soap in any of the dispensers. Lunch was included in the spa package and was lovely . Wouldn't visit again for a spa day as there are far nicer places for the £100 we paid.

    3
    « One night room only and used Spa »

    Friendly and efficient staff.Very dated but spotlessly clean.Booking was easy.Spa was good especially sauna.We did not eat in the restaurant but it looked very nice.Bar area limited variety of beer selection of wines reasonable.

    1
    « worst hotel EVER »

    once you walk into reception it looks quite nice, do not be fooled! the rooms are dated from the 70's and everything is so old. there was 1 wafer thin pillow on the bed and a really awful bedcover. the room was boiling as it was above the pool and the thermostat in the room looked like it was also from the 70's so definitely no air con. i had gone to a local chinese as the food looked awful, and when i was checking in there was a guest already moaning about the food, then i realised i may have left my laptop in reception so i panicked and called the hotel from the chinese, it rang and rang no one picked up, so i had to leave my meal and drive back to the hotel to see the receptionist at the desk!!! anyway i had hoped that breakfast may make up for the awful nights sleep and customer service but as i told them on checking out, i refuse to pay for breakfast as i would not even serve this to my dog!!! whilst standing outside, just for fresh air as the place is like a sauna, i had 6 other guests moaning about their rooms and the food. avoid at all costs

    5
    « Sunday Lunch »

    Visited with friends last Sunday July 31st We had an excellent lunch. The restaurant was easily accessible with plenty of space between the tables. The staff were very pleasant and obliging. The choice of foods was good and well presented , portions were generous. We will visit again soon .

    5
    « Wedding »

    The service at the hotel was brilliant, We got married there and Mark and his team made it a fabulous experience. Nothing was too much trouble. We had a lovely ground floor room with french windows that opened in to the garden. The children and indeed the whole family loved the pool. The breakfast each day was great.

  • 3
    « Some good, some not so good! »

    WE visited for one stay on the 31st July and was pleasantly surprised by the restaurant rooms, bar area and pool/spa facilities. The corridors and our room is where we were left a little disappointed. The room was tired, old fashioned and it was almost as if it wasn't part of the same hotel. Our bathroom was shocking, shower too hot or too cold, a very wobbly bath and the flush on our toilet had to be pushed numerous times before it worked. We hadn't realised but there was a train track near our room and it was very loud. In addition to that, the seagulls made an appearance from about 4am, so very little sleep was had (I know these last two points are beyond the control of the hotel, just some advice for people booking in future). Not sure if we'd return, if we would, i would request a better room as far from the railway track as possible :)

    5
    « What a little gem »

    Sitting here in our lovely room at The Heronston Great Western Hotel after having a totally lush breakfast followed by a facial, sauna, steam room and a swim. Staff are friendly hardworking and attentive. Dinner last night was really really nice. Can't fault the place at all. Any negative reviews are obviously left by either extremely hard to please people or people used to 5*. It isn't a 5* but what it is is a great quality 3*. I would highly recommend this place and will certainly be returning.

    5
    « Lovely hotel & spa »

    Stayed at best western this weekend receptionist very friendly & helpful very clean lush room lush service swimming pool steam an hot tube was awsome had a massage sent me to relaxation me & partner really enjoyed and will definely re visit soon don't know why there are bad reviews as we didn't have a bad word to say about the place at all.there were two weddings on and very busy but the staff made us feel very welcome even tho rushed off there feel thankyou all xxx

    2
    « Tired in need of refurbishment »

    Stayed a night for a wedding which I must say was fab,they know how to run a wedding. However the Hotel itself is over priced (100)per night and the bar prices well,£4.15 a pint was hard to swallow. I complained to the staff about my matras being knackered and feeling every spring,and the nice chap wrote it down! I stayed in room 11,it all tired and dingy and well passed it sell by date.The staff however are very helpful and chatty. Another gripe had to phone yes phone the staff for service at the bar at 1600 2 weddings on and one bar person!!

    3
    « Marmite Stay - Some Good And Some Not so Good »

    My wife and I stayed here for a spa break recently. The initial impression was good and check in was quick and easy. The room was OK, although a little dated. There was a double bed plus a single bed in the room which made it a bit more cramped than it needed to be. The bathroom was fine. My wife had a neck, back and shoulder massage, which while good, did seem to be a bit short, about 20 minutes maximum actual massage. Later she had a manicure, which ended up being a bit of a disaster, and the gel polish having to be removed. Fair's fair, the young beautician did her best but it was the end of the day, and she was professional and did her best. I cannot knock the hotel, as they compensated my wife for the eventual lack of treatment etc with no issues. We went for the included al a carte menu, and this was one of the tastiest menus that we have had for quite some time (well done Heronstion chef!). We went into the bar and I did find that the sofa facing the TV was a bit sticky on the arms, so we did not stay there long. It was only when I got home that I found my jacket was really greasy under the arm and sleeve that was on the left side of the sofa, and on the left side. So I don't know what was spilt on it. The spa itself was fine with a nice sauna, steam room, Jacuzzi and mood-lit pool. The only down-side was that as it was not attended by any staff, there were a few children running around, which kind of put a dampener on the relaxation. Overnight, the room was quiet. In the morning, breakfast was OK. There were no fried eggs or yoghurts. Some eggs were brought out and given to a few people, but the morning staff in the breakfast room just needed to gear them up for the increase in people around 8am. Would I go again? Possibly - it's close to MacArthur Glenn Factory Outlet and overall, it was pleasant stay, but it could have been so much better with a bit more care. Plus points to all the staff who were helpful and professional, although I got the feeling that they were a bit short staffed during out mid-week visit. However it waa generally good value for money.

    5
    « Lovely Spa stay »

    My friend and I came for a spa stay and was very impressed with the hotel, from the amazing three course evening meal and breakfast. The room was very good and clean and the pool and spa were excellent. Would definatlly go again.

    4
    « Wedding celebrations »

    We recently stayed for a family wedding and were accommodated wonderfully. Family rooms were superb, breakfast ace, pool area brilliant and loved by all. Staff though - never stayed anywhere with more helpful staff. Truly wonderful. Only slight negative is the prices at the bar are a little high.

    4
    « Spa day »

    The spa day, at £32 in the week is excellent value for money. A treatment, lunch/afternoon tea and robes and slippers are included. The pool area is relaxing and, if you time it right, can be very quiet. I would definitely recommend. I wasn't given a key for the spa or the relaxation room and so I'm still not sure how to get in without a staff member present. This impedes the relaxation a little as does the fact the bar area is quite far away from the spa. ( Eating in a robe next to fully clothed diners is not for me ) However, for a local, reasonably priced, relaxing spa day you can't fault it.

    4
    « Spa day »

    Was extremely good value for money, the only thing letting it down was the distance of the relaxation room from the pool area. Also getting in and out of the pool area is awkward as they dont give you passes if your there for the day. The staff were extremely friendly helpful and went above and beyond to make sure we had a great day. The lunch was spectacular in a coeliac and they catered for me. We are hoping to go again soon!

    4
    « Enjoyed our stay, would come again »

    Firstly, my four stars reflects our visit at Best Western Heronston and not the star rating of the hotel as I believe it has a three star rating which I would agree with. We stayed here for 3 nights to celebrate my 21st birthday as part of a break away in Wales which I thoroughly enjoyed and if we came back to Bridgend again, I would definitely consider staying in the Heronston again. We thought the staff were all friendly and accommodating especially as during the Wednesday evening they had a function in the evening (I believe a school prom) and again on the Friday evening yet all the staff were friendly and efficient. Our room was lovely (50), a bit of a walk from the main reception but this probably helped keeping the noise level to a minimum and we were pleasantly surprised about how comfortable the bed was. Our only complaints would be that the towel rail didn't work in the bedroom, there wasn't any air con (although there was a fan provided which we used) and our bins weren't emptied by the maids on two of the three nights. Breakfast was lovely, a buffet style which offered a good selection of hot and continental and the staff were happy to help with any dietary requirements, and we dined in the Crane restaurant which again was better than expected, we enjoyed pate for starters, pork loin & pan seared chicken for mains and my Mr enjoyed the cheesecake for pudding. The only downside for the restaurant for us was that the beer that my Mr ordered came warm and didn't seemed to be chilled and I personally thought dinner was over priced even though we ordered from a set menu as a cheaper option. The swimming pool was a nice setting and I thought this, the sauna and steam room were kept very clean, although we must have gone down to the pool at a busy time as we had to wait about 40 minutes before using the jacuzzi as there were quite a few couples waiting to use it, maybe there should be a time restriction as I know there are in other spas? Other than my minor complaints, we enjoyed our stay here and would come again next time we're in the area! Many thanks to all the staff at Best Western for their hospitality!

  • 4
    « Heronston Hotel in July »

    We spent four days at this hotel, midweek, in July. We had paid extra for a superior room and we were delighted with the room. It was spacious, airy and had a sitting area with leather sofa and chair. The bathroom was very good and everything worked. the hotel has a lift. We were booked on a dinner, bed and breakfast basis. the first dinner was good and we were impressed. Breakfast was every day outstanding. The quality of the bacon and sausage was very good. On some days the dining room was very crowded and then the hot food was served as a buffet. This was less satisfactory than when silver service but still o.k. The dining room staff at breakfast were excellent. Thanks particularly to Sian who is clearly a star. The food available at dinner on the following three nights was not as good as the first. Mainly because the menu barely changes at all. When we queried why the soup of the day was the same one waiter said that 'they make a big batch and it keeps coming out until its gone'. As someone who trained staff in customer relations I would suggest that this particular line is dropped as it doesn't help the hotel. However because the dining staff knew we were not thrilled with the same menu over and over again (apart from a slight change to one item) they did say that we could choose from the a la carte or bar menu as well. this worked very well. the leisure suite is superb. Lovely pool. Lovely lighting. Clean facilities. Only negative the changing room floor gets very wet. Aplause to Meryl who dealt with our booking on the phone who gave an excellent impression of the hotel and to Hugh the duty manager who dealt with the only minor negative to the room in a professional and immediate manner. Thank you and well done. the hotel holds a lot of conferences and weddings and we think it could be very busy during the weekend with weddings taking place. Suggestions for improvements - we had two small bottles of mineral water in our room on arrival. But for four days they were not replaced nor were the original toiletries. So we could both bathe/shampoo once. I have never stayed in anay good quality hotel where the room goodies were not replenished. It seems mean not to do so. I recommend this hotel during the week but I think it could be very different during a busy weekend.

    2
    « Tired and smelly »

    The bedrooms are well old, mattresses should have been replace 5 years ago and so need it the carpets (I still don't understand why the use carpets in public places/areas with the difficult that supposes to keep them clean and hearlthy. The bathrooms look new and tidy though. I Wont stay here again if I can avoid it. Salut.

    5
    « Anniversary Treat »

    My boyfriend and I visited this hotel for a spa afternoon tea package for our anniversary this year. I believe we paid £29 each and prior to going, we really didn't expect much considering the hotels in Cardiff charge £50+ each. On arrival, we were already pleasantly surprised as we were handed fresh smelling robes, towels and slippers then shown around by a very kind male member of staff. Firstly, we got changed then went to the 'relaxation room' to chill before our treatments (a back, neck and shoulder massage each). The room was very nice with comfortable loungers and nice lighting. After this point, I was called for my massage so my boyfriend went to lie on a lounger by the pool. The lady doing the treatments was very friendly and put me at ease immediately (sometimes I feel a bit self-conscious when I've been for treatments that involve removing clothing). The massage was very relaxing and the room was nicely decorated to create a nice atmosphere while peaceful music played in the background. After this was over, I went to the pool area while my boyfriend went for his massage. It was very quiet by the pool even when the odd few people came in and out. The area was also very clean and a nice temperature. I loved that they have a water cooler in there - something that many health clubs don't have. I really loved the atmosphere by the pool with the mood lighting, decor and just generally how pleasant it was. I also went into the sauna and steam room, both of which were very nice and clean. Later on, myself and my boyfriend got changed and went to the gym. It was quite small but had enough for a quick workout so we weren't too bothered. Once we were finished in the gym, we went for our afternoon tea which we were quite frankly amazed by. There we were, expecting a limp sandwich and a cuppa when out comes a big cake stand filled with very appetising looking cakes, sandwiches with garnish and a nice pot of tea (my boyfriend had a coke - it's nice that they give that option for non-tea or coffee drinkers). We left after we'd finished eating, thoroughly happy with our experience. To summarise: Pros - lovely atmosphere, great treatments, excellent value for money (please don't increase your prices, I really want to come back and do it again for that price), very friendly staff, great service, lovely food. Cons - the changing room was very slippery (one of those mat things they have in public pool walkways would solve this though) and they don't give the options for couples to get their treatments done at the same time or in the same room but neither of these things made me feel any less positive about the whole experience. I highly recommend this experience and will be doing it again when I can.

    5
    « Such a relaxing weekend! Great service! »

    Got to honest, had low expectations for this place but it totally exceed them. Yes it's a 3 star hotel, yes it's a Best Western and yes it's decor is a little tired but If you can get over these facts you can enjoy the extremely pleasant and helpful staff, the extraordinarily good food, the great facilities: little gym & spa/pool area great. Came with the dog & she to was made to feel very welcome & given lots of attention & even some left over steak for her tea! (Thanks to the lovely lady Gin!) She had plenty of places to exercise & do her business. Lots of bins strategically placed so as to keep the areas clean. Some excellent dog friendly beaches & dunes to walk on near by too. This was a much needed recuperation weekend and I would definitely return to this lovely little unassuming, unpretentious & very welcoming little hotel. Thank you!

    1
    « Glad it was over »

    Waited 6 hours for a light to be replaced. The waiting staff for dinner must have overdosed on Misery medication all day. Asked for Iced water, no ice left they must have taken it, served warm tap water. Had Loin of pork for main meal, one thin, and I mean thin slice of pork that could have come from a can; when I tried to complain was told that's a all you can get. We booked a massage, my partner then I, sorry I had to wait even though booked, they had put someone else in before me, regardless that we had made prior arrangements around these bookings. Room 24, still waiting for the hairdryer to be repaired, Oh the sink in the bathroom still loose, so don't lean on it. A special trip for us totally ruined, thanks for your efforts.

    3
    « Dated »

    The Heronston is in dire need of refurbishment. Some rooms depicted on the website appear to have been upgraded - but they are priced above the corporate rate? Business guests tend to be placed at the end of the building which is most in need of work. Over the years I have stayed at the Heronston because it is a short walk to office park opposite. These days I book elsewhere in the area - unless I am meeting a client who is due to visit our office nearby. Evening meals are hit and miss, so I tend to dine elsewhere.

    4
    « Great Weekend stay {with spa} »

    Used the Best Western at Bridgend as a base for a wedding on the other side of town. The staff and facilities were excellent and free use of the leisure centre pool was an added bonus. Breakfast on both mornings was more than sufficient to set you up for the day and even though there was a wedding party at the hotel it did not interfere with any of the meals and no noise was heard in the upstairs room. Will definitely stay again if we are in the area.

    4
    « 1 night spa break including evening meal and breakfast fantastic »

    We had a deal purchased from Living Social as a gift which was £119 for x1 spa treatment for 2 people, a three course meal each, overnight stay and breakfast the following morning. The hotel staff were very friendly and helpful and really made the stay pleasant. The spa and leisure facilities were all lovely and clean - we were a little disappointed we didn't have a bath robe as others using the facilities seemed to have one,but this really was a minor detail. The food served in the restaurant was outstanding - one of the nicest meals we have had in a long time. The waiter staff were very cheerful and nothing was too much trouble. The breakfast is served until 10am and we went down just after 9:30am - there was still plenty of choice and the food was delicious once again. The room was spacious and clean - the décor around the hotel itself and the room didn't really match and seemed a little dated but again this really is a very minor detail. I would not hesitate to stay at this hotel again in the future and would certainly consider travelling there to eat at the restaurant.

    5
    « wedding day »

    We were invited to a weddng day at the heronston on Saturday 9th July 2016.from start to finish the whole day was a complete success, although only a guest of the bride's parents i would like to congratulate the entire hotel staff in helping it so memorable.The food both the wedding breakfast and the early morning self service were of great quality.We were lucky enough to have a superior room which we found absolutely great.Based on our experience i have no reservations in rating this hotel as excellent

    4
    « Comfortable stay with friendly service »

    I have stayed here a couple times before while on business, and while it's a nice enough place, I hadn't been impressed. However, they seem to have 'upped their game.' I had a professional welcome at the reception desk (I guess I don't always expect it at hotels). I then fully expected a dowdy room (it's the type of place that has long winding corridors, I assume because the place was built behind the original building), and was pleasantly surprised to arrive at a modern, tasteful, and comfortable room. I had a double-seater sofa and chair, and a large queen bed, overlooking the inner courtyard. My small peeves are that the pillows were cheap, and the walls are somewhat thin. Breakfast is a nice affair, although if you are on business, it doesn't start until 7 a.m. The wonderful woman who serves breakfast (it's one of the rare places that doesn't have a full buffet) let me come in early. It's good quality food. There's also a spa, which I've yet to experience. Overall, this was great value for the money.

  • 5
    « Friendly and comfortable hotel with great facilities. »

    I stayed here as a surprise for my Hen Do and could not have been happier. All staff members were friendly and polite and really made us welcome. The rooms were spacious and clean with a modern bathroom en suite. The spa facilities were a nice surprise too with a pool, Jacuzzi, sauna and steam room it was great to relax after our long journey down from South Yorkshire and after our days adventure in the beautiful Welsh countryside. The food served in the bar was freshly cooked and served hot. Every meal we had was delicious. As we were a hen party of 10, we were kindly offered the Mallard Room as a separate area away from guests to enable us to do our Hen Party type games etc which was nice so we could decorate the room and enjoy ourselves without annoying other guests, not that we were rowdy! The spa treatments were a welcomed surprise too and the massage therapist was warm and very very friendly. We fell in love with South Wales and will definitely be back again in the future. This hotel is a great location for being between Cardiff for a great night out and the rest of South Wales which offers a plethora of outdoor pursuit activities from the coast to the countryside. Check out my other reviews to see what us hens got up to and to see what you can do if you visit. Thanks for a great stay.

    3
    « Ideal setting for a TV film set in the 1970s. »

    The staff were most helpful in assisting me to park my large vehicle. Bedroom No. 1 was easy to access- walk through a lobby, through a bar, through double doors, down a dark narrow corridor, turn right, through another double door, up a stairs, through a double door, down a narrow corridor, through another double door, and down a narrow corridor. The room did not have the benefit of an interior designer- Just magnolia walls. The bathroom was recently renovated, a quite attractive. We didn't eat in the dining room because somebody organised a disco in the adjoining room- a pane of glass away.

    3
    « Needs updating »

    Staff were very friendly and attentive and could not be faulted, however, this hotel needs updating. We were directed to a room through the bar area, once out of the bar the corridor smelled strongly of chlorine, presumably from the swimming pool along the corridor. The room had poor lighting and the floor boards creaked when you walked. The room smelled of stale smoke although we had requested a non smoking room. When showering the bath was creaking and felt like it was going to collapse. The bar area had a musty smell like an old B & B. The breakfast was ok although the scrambled egg tasted like the boil in the bag rubbish. We got a reasonable price but I would definitely not be happy if I had paid the published price. Could be good with the excellent staff but needs some money spending in my opinion.

    5
    « relaxed environment »

    Booked trough woucher, asked for a superior room, witch was beautiful with a huge king size comfy bed and the upgrade was a bargain, so reasonable, worth every penny. Super fast wifi. Meal was included, dinner was excellent, paté was heavenly, steak cooked to perfection.Compliments to the Chef and to the lovely people served us. Spa is really nice and has long opening hours.Massage was great, masseuses were lovely. I would love to be back as soon as we can.

    4
    « Business trip »

    Although the outside of the hotel may not look very welcoming, inside its a different story. The staff are very friendly and helpful.The room I had was large and clean with a refreshed bathroom with a great shower. Wifi quick and efficient. I ate in the restaurant which had a good menu but the bar meals looked really nice and good value so I would eat in there next time (just a personal preference nothing wrong with the restaurant). Used the pool, which was nice and not busy. Overall very good hotel, will be using again on next trip to Bridgend.

    4
    « Spa afternoon »

    Recently visited for a spa afternoon for my grand daughters 21st birthday. The staff went out of their way to make her day a special one. Thank you to you all. The cream tea was delightful. It was a really relaxing afternoon.

    4
    « Anniversary »

    My husband booked the modern bridal suit for our 3rd anniversary with spa treatments and a meal. Apart from walking through a meetings room to get to it the room and the bathroom was amazing. Spa and pool was lovely and couldn't fault the meal. Wasn't our first over night stay as I've been to several functions and I've never had an issue at all. Staff very helpful

    1
    « Bridal Suite »

    I booked a room for my wedding night on 18th June and was given a complementary upgrade to the bridal suite (old fashioned room) and was told if modern room became available I would be swapped over. I checked 2 weeks ago and it was confirmed I was keeping the older bridal suite which was fine. My husband to be checked us in on Sat 18th and was given a normal room. On phoning the hotel I was told that our room had been given to someone else and there was nothing that could be done we could not have it. Whilst we were given a discount on the room allocated it was most upsetting that on what should have been a special night we were treated like this and our room was given to someone else. Very disappointing

    4
    « Spa Break »

    Treated my partner to a spa weekend for her Birthday, and we both really enjoyed our stay, the treatments were excellent, and the evening meal was very good, all the staff are professional, and very polite and friendly. The hotel could probably do with a bit of a refurb, as it does a a bit of a dated feel to it, and then it will be worthy of full marks. Thanks for a lovely relaxing break, we will definitely be back again.

    4
    « Nice, comfortable hotel with great leisure club »

    We chose a superior room, and were very happy with it - nice and roomy with a sofa. Only issue was that the TV didn't work, due to antenna problems, apparently. It was very quiet without the TV! The leisure club was very nice - lovely pool with LED lights in the ceiling. Sauna was incredibly hot, and so too the steam room. Very nice and modern.

  • 1
    « Getting worse »

    I have stopped in this hotel on numerous occasions and I have noticed it is getting worse on every trip. This week I experienced a powercut in my hotel room as part if the hotels electrics failed and a fire alarm going off as a false alarm at 3 am. I have had to send the food back from the breakfast and evening meal. When I complained about the service and the fact that I was not happy with the service the receptionist was adamant that there was no refund and she had stayed in hotels three times before and never being refunded including premierinn. Now I know that Premier inn guarentee a good nights sleep as do Holiday inn and As I stay away from home a lot through work. I doubted this very much and slightly challenged her on this. She then walked off saying that she could not cope with my my complaint. Well if you cant cope with a customers complaint then you shouldn't be in the job. I will be looking for alternative accommodation in future.

    5
    « Bike trip »

    We stayed at the hotel for 3 nights and found the staff very friendly and helpful we ate at the hotel for 2 nights and the food was excellent and very well priced.the rooms are spacious and comfortable can't wait to go back again !!!!

    4
    « Friendly and good value »

    We normally stay in a holiday cottage when we visit the area but this was a short stay and we needed somewhere quickly. This offered good value for money and has excellent facilities including a pool and sauna which are included with the room rate. We arrived late and decided to eat at the hotel and were very pleased with the quality of the food and the service. The room was large with a separate seating area with TV and usual en-suite bathroom and shower. All very clean and comfortable. Breakfast was included and again well presented and a good selection of fruit toast cereals and cooked food available. Recommended.

    4
    « Almost perfect »

    I decided to treat myself and stay in the suite. I only found out afterwards that it is if fact the honeymoon suite!!. For the extra few pounds it is well worth booking as you get a large lounge area to relax in. You also have access to an outside area with table and chairs weather permitting. The bathroom is pretty glam but the disappointing part was that the jacuzzi bath didn't work. The room is a bit of a trudge to get to with the last part being where you have to walk through the hotel boardroom and the entrance to the room is in the corner but, despite these quirks, a nice quiet room where you can relax in comfort.

    5
    « Wonderful Last Minute Break?? »

    My partner and I booked a last minute spa stay here to de-stress! We must admit - at first we thought, how can somewhere sound so great and be available last minute? However, when we arrived - our opinions had changed. We were greeted by a lovely receptionist who did everything in her power to help us and accommodate our stay. Our room was wonderful - gorgeous in fact and so relaxing! Everything you need. We stayed in room 64! The spa was incredible - we relaxed for hours on the recliners after an hour or so using the facilities!! We used both the bar and the restaurant in which both were amazing - thankyou!! We would definitely recommend this hotel to anyone who is in the area or wants a weekend get away and we will definitely be booking again next time we want a last minute get away! Once again, Thankyou for having us - we thoroughly enjoyed our stay!

    4
    « Nice friendly spot »

    Stayed on business to work with a colleague, very pleasant hotel with nice surroundings, accesible from the motorway very easily but far enough so quite tranquil. Some nice pubs not too far away and if your like me and into running there are some nice country lanes to go for a wander on. Close to the coast as well, i will definately be using this one again.

    4
    « Spa treatment day »

    My fiancée received vouchers to have a spa day for here back in January. After a busy and stressful couple of months she booked it for the two of us to go on the 6th June 2016. My first spa experience. We arrived 2 hours before treatment so we could use the pool, jacuzzi, sauna, steam room and relaxing room (The Wren). The staff were friendly, happy and helpful on arrival. You're given a robe, towel and slippers (one size fits all), the slippers were tiny, on arrival. You're also given forms to fill in with menu choice for the lunch. We used the jacuzzi and pool to start. This is a nice area with mood lights and a relaxed vibe. So it was spoilt a bit when a family come in with little kids with arm bands on, just being kids but not the right environment!! My fiancée feels there is too much chlorine in the pool as her eyes were sore and this happened to her on a previous visit here. Still enjoyed the facilities though. Just need more loungers in the pool area. We then used the Wren relaxation room. Nice relaxing room where you can lay down and close your eyes. Bit odd walking through main hotel in robe and still wet to get to it. But we liked it and you can order drinks to the Wren room. We returned to the pool area ready to get called for our treatment. We went for our massages (picked when booking) the messages were so good and the girls were lovely. After treatment we went for our lunch, both choosing the cajun chicken baguette which was delicious! This was the end of our visit. Even though we could have continued to use the pool etc we wanted to go out and enjoy the sun, which we did feeling really relaxed. I love that there is something like this in Bridgend and we don't have to travel to Cardiff for such treatment. Lovely hotel and environment. Slightly dated in parts but still lovely. I'd return

    4
    « Good hotel great staff »

    I'm down in Wales for 6 months so have utilised this hotel previously and have returned this time The rooms are a good size and the indoor pool and gym is a bonus Most impressive is the staff who go out of their way to help you I'm on business in Bridgend so all I want is a nice meal and a drink after a long day and the comfy bar area and good quality food has all I need Well I am here until Xmas!

    4
    « An enjoyable stay »

    At first glance the hotel is tired and could do with an upgrade. This is more than made up for by the excellent staff. We were given the honeymoon suite (41 years late!) and I have to say it was beautiful. We enjoyed a drink on our own terrace overlooking the lovely garden area. Breakfast was ok but again could do with an upgrade as people expect so much more these days. Again, the staff at the restaurant couldn't have been more helpful. A big thank you for a most enjoyable stay.

    4
    « Food excellent »

    I went to this Hotel for a night with my friend for a spa. It was lovely the spa had mood lighting. There were a lot of people there for a hen night but they were only laughing. The food was absolutely brilliant and really tasty. The service was excellent. I would recommend it to anyone. Breakfast was lovely too.

  • 5
    « Welcoming and Relaxing »

    We stayed here last weekend as a party of 6. We enjoyed every minute at this hotel, All members of staff were so attentive and always on hand to help/check everything was in order for our stay. The afternoon tea was absolutely amazing, the waiting staff made sure our tea/coffee was topped up and the cakes were beautiful. Our Evening meal was delicious and the lovely Chef even catered for our picky eater too - nothing was too much for this hotel and its staff. The Spa and the treatments were particularly enjoyable, the ladies in the spa are so down to earth and having a massage in the treatment rooms was exactly what we needed to end our weekend perfectly. I will be a returning customer to this hotel, I couldn't fault it at all.

    3
    « Noisy hotel »

    The best thing about this hotel are the staff. The reception staff are friendly and helpful. Now for the rest of the hotel: Negatives: - in need of an upgrade, very dated - beds very uncomfortable I ended up waking with a bad back - gym tiny, hot and looks like something someone would throw together in their back bedroom. Very little equipment - night time you hear guests talking around the hotel and in the bar, avoid the rooms I unfortunately was given right by the bar doors - chambermaids like to have a full blown loud conversation in the guest room corridors early in the morning so I not only got to sleep late due to guests noise, but was woken up at the crack of dawn by noisy chatting maids and hovers blasting away Positives: - iron and ironing board in the room, all business travellers I'm sure would agree this is great - spacious guest room even if it is dated - powerful shower - friendly helpful staff All in all not the best I've stayed in by far but the staff are lovely.

    5
    « "Amazing" »

    Stayed here yesterday a party of 6 for my birthday.What an amazing time had by all. From the time we arrived to leaving. The staff were very pleasant our room was fantastic. The beds were sooooo soft and very comfy. We had interlocking rooms which was fab. We also had afternoon tea which was again delicious. I have to give my compliments to the chef our 3 course evening meal was nothing short of perfection and also catered for my fussy daughter. We had an amazing breakfast followed by treatments, the girls were so welcoming and we all really enjoyed. Will be 100% be returning. Thank u so much for a lovely stay :-)

    2
    « Unfortunately lived down to our expectations. »

    Having been recently disappointed by a stay in another Best Western, we were hoping that the chain would redeem themselves on this occasion. Unfortunately our already low expectations were not met thanks to the oppressively hot room (no air con), dated and shabby decor, an unpleasant odour when entering the room and an "interesting" public bathroom style toilet roll holder. The afternoon tea was pleasant and we were impressed with the gluten free option provided. Unfortunately breakfast the following morning was a complete shambles, insufficient tables and with slow re-stocking of hot foods, assembling a complete cooked breakfast proved impossible. The over-priced bar stocked a good selection of fruit ciders (although the same cannot be said for the range of beers and ales) and all staff we approached were friendly and helpful. Unfortunately the strengths do not outweigh the significant shortcomings of this hotel and our stay has confirmed Best Western is a chain Best Avoided. We will certainly not stay here, or at another of their hotels again.

    5
    « Super Sunday Lunch »

    We had Sunday lunch for 26 people and the food and service was excellent and very good value for money. The staff were both friendly and helpful and helped to make a special family day (Christening) very special.

    5
    « Highly recommend!! »

    Can't fault what we got for our money, had an offer from wowcher. Rooms are slightly dated but all clean & comfy! Food was 5* couldn't fault it one bit. First lady we seen at check in wasn't too helpful but all other staff were welcoming and friendly! Spa & treatments very relaxing. Only downside to our stay was that we had 2 different hen parties adding upto over 20 women ruling the spa so was difficult to make use of all facilities. Will must definitely be returning again!

    4
    « Top notch anniversary Spa Break »

    Booked in to the Heronston Hotel and Spa in Bridgend,The young Blonde receptionist was very helpful and welcoming.We decided to upgrade our room as it was a special date for us.Glad we did wasn't disappointed at all.Very comfortable bed,lush bathroom with black sparkly floor tiles.The evening meal was of a high standard the waiting staff were spot on polite. We then ventured to spa where we sampled the Steam room sauna and spa pool all the facilities were up to date and the place was well run.In the morning we had massages booked unfortunately one of the masseuse was unable to give a massage due to a sprained wrist however we were offered alternative treatments and all in all the quality of the treatments and staff were great.We then had breakfast and we could not fault the array of breakfast dishes to choose from after we had our breakfast we could hardly move such was the quality and quantity of the meal very satisfying and had us well stuffed for the rest of the day. We will certainly come back again as we could not find any fault with this establishment whatsoever so if you are thinking of booking go ahead you will not be disappointed.The outside of the hotel has a 1970`s look about it but once inside you will be glad you booked. Dont let the outside appearance put you off

    5
    « Very Nice! »

    Despite the slightly dated exterior - the Heronston is a really lovely hotel. Placed within a few miles of Bridgend town centre, the M4 and a few miles drive to the beautiful Ogmore beach I found friendly staff, clean rooms and a cosy bar. The restaurant serves excellent food and you are looked after very well. Plenty of parking. My room (executive double) was spacious and, I think, recently refurbished with a good shower. I didn't get time to use the pool and spa which is complimentary.

    4
    « Weekend in Bridgend »

    Received good service from all staff we came into contact with. Wide selection of good food for breakfast. Good comfortable rooms and bed. A bed was provided for our dog and plenty of grounds to exercise her. Ample parking space. Hotel not far from town centre and coast.

    5
    « Hen weekend »

    Just got back from an overnight stay here. I was the bride to be of a hen party and there was 11 of us. We all thoroughly enjoyed our stay!! Staff were very friendly and helpful always happy help and offer their services. It was well maintained clean and tidy. Rooms were comfortable spa facilities good and treatments amazing! Food was exceptional we were all very impressed and all said we will be returning thanks for having us

  • 2
    « Tired and slow service »

    Hotel past its best looking tired. Room was large and well equipped with en suite, free-view tv and free WiFi. Mattress was thin and cheap. Bar too crowded to be served so went to local pub for drinks and excelent dinner. Fire exit from hotel to car park was left wide open all the time so anyone could enter hotel without passing reception. Could be great security risk. Several guests came in this way and up to room with take away food

    4
    « Handy for ~Bridgend »

    This Best Western Hotel is rally handy for Waterton Industrial estate where I am based at present. Its very clean and the rooms and facilities are just what you need after a long day at work. The spa if good and clean and the gym although not the largest hotel based Gym is fully equipped and serves a purpose. I would strongly recommend this hotel for the Bridgend area

    3
    « Relaxing Break »

    We stayed in a superior room which included breakfast and an evening meal. Our breakfast experience was, on the whole, very disappointing, and left us rather dissatisfied. On arrival, our room was extremely cold and unwelcoming. On the first morning at breakfast, we had to ask for the bread to be replenished, no plates were available for the toast, no honey for porridge (the waitress apologised and assured me that there would be some available for breakfast the next day) On the second morning, the breakfast experience was worse. Initially, there was no tables ready, and then no bread and plates for toast, no fruit salad, bananas and pastries. There were no cups and mugs for tea/coffee and no white sugar to use. Sadly, the promise of honey didn't happen and we had to manage without. The cooked breakfast was just warm and wasn't as hot as it should have been. When clearing up the table, the male waiter tipped a glass of juice over my wife's leg, though didn't seem appropriate for him to apologise or to get a cloth to try and dry her trousers. At our evening meal, the bread rolls were very hard and unpalatable, also my wife found a piece of plastic in her soup, she told the waitress when she came to clear the dishes and she said she would inform the chef and get back to us, though this didn't happen as if we seemed to be unimportant and the staff appeared not to care about the health and safety implications of finding plastic in a dish of soup. It just seemed that the staff were rushing around but seemingly not getting the basics right, and to my mind, they seemed quite disorganised. I am sorry to have to complain about our stay, but we were so looking forward to this break and breakfast/dinner are the key, basic elements of a hotel stay that should be spot on. We also had a problem with the mixer tap on the bath, it had no adjustment and was on hot permanently, and it was lucky that we tried the water prior to getting in the bath and having a major disaster, clearly a health and safety issue, especially as we had our 4 year old granddaughter staying with us. The only way to use the bath was to run the hot and simultaneously run the shower on cold to obtain a suitable water temperature. Fortunately, the maintenance man came to fix the problem on the Tuesday after I had reported the fault to Reception. He had to buy a new tap and replace the faulty unit, though I thought this fault should have been reported and resolved before a guest had to report it. On the positive side, our spa treatments were great and we must thank Rhiannon for her professionalism and being such a warm and friendly person. I feel very disappointed with our stay and must say that it put a damper on our break at the Heronston Hotel. I look forward to your comments on this matter. After writing to the hotel, thee General Manager, Carolyn Powell, replied by E-mail apologising for the problems and, as a good will gesture offered us a complimentary 3 course Sunday lunch in the Crane Restaurant, which we accepted and availed of on 17th April with my son, wife and children.

    3
    « Could do better! »

    Visited in a group in April and rooms were spacious. Some had hot water problems. On the first night the bar was manned by a young man who was overwhelmed and substantially incompetent. Overall, adequate but not great. Will not return.

    4
    « Great value for money »

    We stayed at this hotel as a friend had a party there. We liked the gym and pool facilities and although the room was basic it was clean. It was a busy night at the hotel but the staff were all very friendly. We liked the vibe of the hotel - it felt welcoming and well organised.

    5
    « Great accommodation »

    A great place to stay. Good leisure facilities and great restaurant. Friendly staff and a great place to have a wedding or function. Well worth a visit. Ideally situated for all local attractions. 10 minutes from M4

    3
    « The Heronston »

    The Hotel is well situated, and just 10 minutes from Bridgend railway station. Good points There has been some refurbishments which have brightened an otherwise tired Hotel Great pool and leisure area! Breakfast on the Monday was OK Bad points It was expensive for what was! £107 p.n. Buffet Breakfast on the weekend is not so good. Creaking floorboards

    5
    « Excellent customer service »

    I had a fantastic stay here. The Staff were very attentive and customer serviced was second to none. We had particularly good service from Tara, Mark and Dan. The facilities were clean and well kept. The Spa had a lovely atmosphere and it was well maintained. The rooms were clean,neat and adequately stocked with tea & coffee supplies. Overall, I had a lovely stay and would definitely recommend the Heronston Hotel.

    3
    « Lovely staff »

    Such an eclectic mix of 80's motel type feel of car park and rooms, opposed to elegantly furnished restaurant and conference rooms. Good food but holes in the sheets. Rooms are clean and bathroom very well appointed, probably refurbished, bed is comfy and blackout curtains work a treat. Furnishings and decor are dated, it's not that they don't match they clash, which doesn't affect the comfort of the room but doesn't give a good impression. Everything you need, kettle and tea/coffee, toiletries, iron, flat screen TV, hair-dryer is provided which is great. I stay in hotels fairly regularly for work and leisure and have stayed in hotels which were worse and many which were better. For the price I'd expect a higher spec. There are hotels in central Cardiff offering much better facilities for £20 less which is a factor I take into account. I'm sure this hotel is great for functions, good parking facilities. Food is really great, staff are lovely. Rooms, corridors and bar area are so 80's and in need of an update, in fact on reflection, it could be an attraction?. For people with mobility issues you need to ask for a ground floor room as there's no lift and because of the rectangular layout of the premises, you may find it's a long, convoluted way to your room so ask for one near the reception. Reception staff were friendly, nice and helpful on arrival and departure.

    5
    « Chill Out Night »

    Had a great one night stay at this cool Motel/Hotel.The staff are friendly and helpful and I got a clean super comfy executive room with gardens to chill in the sun.The pool was relaxing not to busy with a sauna.The restaurant served me a delicious salmon and I felt very comfortable dining alone. Enjoyed a few beers in the bar in the evening in a relaxed atmosphere and they have sky sports.Breakfast was good too and there's plenty of places of interested of you want to venture out.I decided to go for a sports massage and the girl Dee was very professional.There rates were were reasonable and I had real good time.Steve Cardiff.

  • 5
    « Outstanding »

    I booked this hotel for Mrs birthday . One word outstanding. The staff was brilliant. Rooms was very clean and would definitely return. We had a great time in the pool area with steam room etc .The food was fresh and we'll presented.

    5
    « Great for a break »

    We had a thoroughly enjoyable break at the Heronston. Excellent staff, comfortable rooms, good food and a great pool. What else do you need? Oh, and the prices are very competitive as well. Lots to see and do in the area, can't wait to return.

    5
    « Spacious room, excellent breakfast and service and relaxing spa »

    We booked a spa break as an escape for the night for my birthday and we had a fabulous stay from start to finish. We were greeted and looked after well by the reception staff, and our first floor room was spacious, very clean and well maintained with an excellent bed and a view of the gardens. We used the spa in the afternoon, a little small but very relaxing and the mood lighting was pleasant. Luckily we had the pool and spa bath to ourselves so it was a real luxury. Following a good nights sleep we enjoyed a freshly cooked table service breakfast from a fantastic waitress, very friendly and very helpful with menu choices and options. Excellent Welsh breakfast with good quality and well prepared bacon, sausage and the fried egg was just perfect. My husband enjoyed the laverbread too! We had two express facials before leaving, which were basic but rounded our brief stay off well. Ample car parking, great little bar and the young gentleman was very attentive and good salesman! Don't believe all you read on reviews as we are seasoned hotel critics and this was a great stay, excellent value for money and a faultless breakfast. Ideally situated for visiting Ogmore, Bridgend Designer outlet, and attractions in the Vale. We will be back.

    3
    « Good Hotel shame about the card issues »

    Booked online for the weekend and paid in full upfront On arrival at reception we were greeted rather brusquely by a young woman who checked us in gave us a key There was no asking did we require dinner no mention of the leisure facilities no nothing. We got to our room which was very dirty and dusty It was very old with a stained carpet there was even dust INSIDE the wardrobe I rang down to reception and asked to be moved to another room and was asked to go down to reception We went back to reception and there was a different receptionist there I asked could we possible have an upgrade and how much would it cost. She kindly gave us room 44 which is an upgraded room for the same price. This room was lovely large, modern with leather seating and good furnishings and a gorgeous new bathroom We also had french doors and a patio outside. We did not eat our dinner there and the next morning the hot breakfast was cooked to order and was lovely very good quality The second morning on going down to breakfast we had the cold buffet and were surprised to see that although some guests were eating their cooked food we were told we had to wait as they were going to bring out a hot buffet which was in the process of being set up. We had a wait of about 15minutes until this was set up. The hot buffet was of far lower quality than the breakfast the day before. The bacon was lukewarm and very fatty There were no tomatoes,no fried bread or hash browns either and the beans were few and far between swimming in sauce . On checkout that morning we were told that as my debit card had been preauthorised on arrival, which I had agreed to the amount would be refunded back onto it.The receptionist on departure was the same girl who had upgraded our room for free. She let herself down however by not asking had we enjoyed our stay was the room satisfactory or anything in fact. When we got into our cr and were driving away I looked at the receipt she had given me for the voided amount on my debit card and was absolutely astonished to find the amount taken from my bank account had been £256 !! The room was paid for in advance we had had nothing from the hotel at all ! On the Monday I telephoned the hotel to ask about this as I had checked with my bank and the £256 had been taken from my account on the Friday and had not been returned .The lady I spoke to told me it would be refunded but she could not comment as the system was down!! How convenient. She took my number and rang me backsome hours later. Apparently it is this hotels practice to take your card on arrival(even when you've already paid) and put usually the sum of £50 to £100 per night onto it in case you want extras!! She didn't know why the amount of £256 had been taken from my card as it "seemed a little excessive" How much extras would I have had to have to warrant that amount I have no idea I am still very annoyed about this The money went back onto my card on the Tuesday. What if I hadn't have had that amount in my account? What if a bill had had to be paid that day from my account? What if I had gone overdrawn? I find this an absolute disgrace and very very unwarranted behaviour from any hotel. I am an extensive traveller and have never experienced this before. Pre authorisation of cards usually involves a nominal amount of say 5 or 10 pounds to ensure the cards validity . As our daughter has recently moved to the area we will probably have to stay there again as there are no other hotels in the area but I will not be allowing any preauthorisation of any card again

    5
    « Stunning Service »

    We travelled as a family of four, so had two rooms for four nights. The hotel is clean and pleasant, and we had no complaints about the rooms. The swimming pool was nice, and the small gym is well equipped. What made this hotel stand out from the many we have stayed in in the past is the truly amazing, friendly, and "we'll try to help" service we received checking in with Natasha, eating in the restaurant and the service received there from Mark, Dan, Sian and Beth. The food is cooked fresh, so our dairy and gluten free issues were handled with relative ease. The staff made this stay so enjoyable!

    4
    « Good accommodation »

    My third stay at this hotel. Excellent, friendly and helpful staff, the room was clean, breakfast and evening meals were very good, ideal location for my stay. I will be returning to the hotel again later in the year.

    5
    « Booked for an Awards Lunch, Amazing Service, Great Food, Absolutely Perfect! »

    As Editor of HR News, presenting our first HR Manager of the Year Award and hosting our first awards lunch was an important milestone. We were originally planning to take this event to London, but in the the light of the recent job loss announcements for Port Talbot, we wanted to bring HR Managers into the heart of South Wales where we are based in the hope that it would highlight what a great place it is to do business, show our guests the beautiful Heritage Coast and bring a bit of positive news to the area. I am incredibly glad that we booked the Heronston Hotel, the service was absolutely first class from start to end, the Conference Manager Kelly was incredibly helpful before, after and during the event. The waiting staff were very polite, helpful and friendly, the food choice was excellent and our guests thoroughly enjoyed the lunch. I would recommend businesses consider using this hotel for events without hesitation, in fact we have already booked a future event with them! I'd like to close by saying a very warm thank you to Kelly and her team.

    5
    « Big Room comfy beds, great service lovely Pool »

    I stayed 1 night with my 3 grandchildren i booked a family room and it was huge, a double bed plus 2 full size singles, room clean and airy, tea and coffee facilities iron and ironing board in the room and hairdryer, Wi fi was excellent, and flat screen t.v on the wall, the bathroom could have done with a bit of updating paint peeling off the walls and bathroom had a stale smell of urine, restaurant was excellent the waiting staff very patient and friendly with the children, breakfast was again excellent no complaints, Pool really nice Jacuzzi Steam Room and Sauna all working very well, would definitely recommend,

    5
    « Great hotel, excellent rooms »

    I visited here while on business in Wales, I had never stayed before but I would certainly stay again, the upgraded room I had was very nicely appointed, lovely bathroom and comfortable beds. The rooms had clearly been redecorated recently from the faint smell of new carpet, very impressed. The restaurant was very quiet on my visit, the waiter was very attentive and the food was excellent and very well presented. I would thoroughly recommend staying here, this is why I always try to use Best Western hotels.

    5
    « Very good. »

    I have stayed at this hotel on a number of of occasions in relation to my work. Rooms are always well prepared and the food is well made and presented. The hotel has a very good pool and steam room and adequate gym facilities. Good wifi cover and friendly staff make staying at this hotel an enjoyable experience.

  • 3
    « Spa Stay »

    Visited over the Easter Bankholiday ! Fab time again ! Upgrade to room and fab food , lively relaxing time in pool area Treatments included ! Very good value X super deal with hotel. Will be returning again . Room clean and decorated to. A good standard ! Staff friendly and helpful ! Lovely small restaurant and food to good standard .

    3
    « Dog Friendly???? »

    It is a dog friendly hotel but we were unable to sit in bar area to have a drink or food before 9.30pm. We have to small children so can imagine it is to late for them to eat. Had to sit in reception and eat pizzas out of a box not a plate. Not very good really.

    5
    « great value »

    excellent value for money . willing and able staff . you will not believe what you get for the money and the location and type of accommodation was great . who make these surveys 200 words ?? i do not normaly fill in this 200 word survey as how many words does it take to say great great great .

    4
    « Hotel and spa stay »

    My wife and I took advantage of a living social 2 night offer with breakfast both days 1 evening meal and 2 spa treatments with upgraded room. We found the staff very friendly on arrival and the room was a good size recently refurbished, nice sized tv tea coffee etc. The bed was large and comfortable and we both slept well. The indoor pool was a good size with steam room and sauna available, we didn't visit the gym. Breakfast was a selction of help your self drinks machine juices cereal hot food and you could order scrabbled eggs, salmon, etc from the staff. The dinning room could not cater for all the guests and late arrivals had to use the lounge area. We found there was plenty of choice cooked reasonably but nothing exceptional however the 3 course evening meal was another matter there was a good choice on the menu and each course was of a high standard and very enjoyable. The spa treatments we decided on we're a massage which lasted about 20 minutes and we both recommend it very relaxing. The weather was horrendous rain for both days of our stay but we thoroughly enjoyed it and will be returning in the future.

    4
    « Lovely »

    I stayed here due to business and I wanted to relax the night before. I arrived at the hotel late evening I was greeted welcomed by reception they give me my room number after trekking to find my room I was disappointed with the lack of lighting and as I was going for a interview the following morning I needed lighting to go over work I came back down to reception and explained and they were more than happy for me to stay in a different room. The room was lovely and clean couldn't fault anything ! Breakfast was nice lovely atmosphere and will return again :) Thanks guys ! X

    5
    « Lovely Hotel »

    Friendly staff, near to all areas that I wanted to visit. Restaurant Manager very helpful. Spent some time in the Spa area and it was the best Steam and Sauna I've been to for a long time. Swimming pool and jacuzzi also nice and lovely lounge chairs to chill out on. All in all a lovely hotel.

    3
    « Hotel with Spa »

    I booked this venue form laterooms as I arrived in Wales quite late that evening on a business trip, I rang ahead and the informed the receptionist that i am currently working at the Science Park and have no clue when I would arrive at their establishment, to which she replied We are only accross the road to where i was working, and the front desk is always manned to don't worry about getting in. I arrived later, ample parking facilities was greeted by a lovely lady, who saw I was very tired kept the formalities nice and sweet and I was off to my room, which I would say is average, nice newly laid carpet but the bathroom was somewhat out dated. Woke up in the morning went down for breakfast, again well greeted taken to a table and was informed of the selection of fruits and cereal options and a menu for the cooked, and a full English as you do cocked nice and was a nice start to the day checking out was nice and easy, had I wanted to stay another few nights then would diffently have to use the spa and swimming area. I would rate this 7 1/2 out of 10

    3
    « Spa facial »

    While asked to come to my appointment ten minutes before...I was made to wait in the corridor.... Although the facial I received was very nice...not the best I've ever had....but was in & out within twenty minutes.... 5/10...room was very pleasant and young lady very nice. Won't be coming back. Sorry

    3
    « Only disappointment was being charged twice! »

    After reading a number of mixed reviews about this hotel, I was slightly anxious about what to expect. To say I was beyond surprised was an understatement. From the moment we got there, the staff were outstanding. We were greeted at Reception with a smile and the receptionist could not have been more helpful or patient with us after our 5 hours of travelling. From start to finish, all the staff were amazing and went out of their way to be helpful and did everything they could to make the stay an enjoyable one. Our room was large, clean and comfortable and that was all we needed as we knew we wouldn't be spending much time in it. The Wedding we were there for was on the Saturday and again, Mark (the Wedding Planner) and his team were truly outstanding and the day and evening ran without a glitch. My only disappointment was when it came to payment. I am used to staying in hotels and a card being swiped upon arrival. However, what I didn't expect was an immediate £100 to be deducted from my bank. When I queried it, I was assured it was just a holding payment and would not actually be deducted - even though it showed as gone from my bank balance. When it came to paying the final bill on the Sunday, the initial £100 had not been deducted as it was only a holding payment. So I duly paid the whole bill. However, when I looked at my bank account, not only had I been deducted for the whole bill payment, I had an additional ' hold' put on the WHOLE balance again. Meaning I had paid the bill twice! I have spoken with my bank and this will not be credited back to my balance for up to 8 working days. Thank goodness we had enough money to cover a double bill and be able to get us back home on our 200 mile journey!

    3
    « Comfortable »

    The hotel was nicely located but I have to say that was it. They are advertising that the reception is undergoing an update but I couldn't see much work, if any going on. The room was a good size but unlike most hotels I have stayed in the tv was poor as it only had limited channels. Not a massive thing but if free view is on the to then it should all be there. The food was good especially the pizza. The staff were very helpful and pleasant. Breakfast was good but detail to the crockery would have noticed chips in the cups and plates. The only part of the hotel that looked really modern was the spa area.

  • 5
    « Get Married Here-especially if you have Dogs!! »

    There is Miskin Manor. There is Canada Lodge. There is Court Colman. Nice venues for a wedding. But...If you wish to be looked after on the best day of your life, for a fraction of the price, get married, at the Heronston. From the moment I checked in on the Friday, to the moment I checked out on the Sunday,I was the most important person there. That is how Mark Burgess (Deputy Manager) and his team made me feel. The bridal suite is wonderful. My HUSBAND and I sank into the jacuzzi bath, after our special day, with gratitude. Mark was with us from the beginning. From when we booked the date in 2013, to when I was making last minute menu changes! He took the panic away and took all the planning onto his shoulders. He made me laugh, calmed me, soothed my anxieties and allowed our dogs to come to the wedding! "It is your day...do what you like!" was his attitude throughout. I had guests from Kent, Scotland and London. All of them commented on the wonderful hotel, the brilliant staff and how amazing Mark was. "That guy is phenomenal!"my brother, who gave me away, whispered to me on the top table. He is. His team are. The hotel is wonderful. Where else can you get married by professional people who know what they are doing but make you feel like you are the first and most wonderful bride they have ever had? Book it!!

    5
    « Excellent hotel »

    Brilliant spa hotel. Food was excellent and served quickly. Room was very comfortable. Spa had beautiful mood lights. Very relaxing. One downfall showers in spa cold on our second day. Staff very polite and helpful. Would definately go again

    5
    « Loved it »

    I stayed at this hotel with my husband and our 5 year old little boy for a little weekend away and I'm so glad we did. The pool was so relaxing, the mood lighting is different but really works after a hard week! We took our dog and it's the only dog friendly place that I've been to that had all the dogs essentials, bed, bowls etc. The main highlight of our stay was Mark, we were greeted by him at reception and he made our little boy feel so special, he was always so polite and eager to help, I'd recommend staying just for him! I would definitely stay again.

    3
    « Just the little things »

    Popped here on weekend as we had a living social voucher as a gift for xmas. Checked in fine but for whatever reason an evening menu wasnt available. (Just say you'll drop one up to our room shortly!). Originally we were put in room 31 but after girlfriend noted pretty shocking mould around the window and on the net curtains, we had to move. There was also a few steps inside the room that i took a little stumble. That was quite funny actually. We had the massage's which were fab, the girls were very nice and did a good job. The dinner was booked for 8.30 and even though there was only 3 couples all night, the service was slow and did have to ask for things. He was quite young so prob just a training issue. I imagine it must be mega boring too when there's no punters!! Quality of food was lovely. Steak was cooked perfect. breakfast was nice. decent amount of selection and the welsh breakfast was lovely. the gf having a drink in a dirty cup didn't adhere the place to her. The jacuzzi was playing up when we hit the pool after which was a shame. Like i say, its the little things. Its a lovely place, maybe just needs a bit of a kick up the bum. Perfect spot for the likes of portcawl, ogmore, merthyr mawr and even cardiff.

    5
    « Fantastic Stay Would Recommend »

    Just spent two nights here, room very clean and modern and cosy, good size room also very comfy bed. Lovely food in restaurant and good choose of food on menu. Staff very friendly and helpful. Used the spa on both days very nice. Would happily recommend to family and friends and would return.

    4
    « Fine hotel »

    An immediately 'comfortable ambience,' very good standard of food, friendly staff and nice rooms with pristine bathrooms. The hotel has plenty of parking, a lovely function room and of course the Spa facilities are included in your package. Situated just outside the main town, the hotel is a central point for exploring the local scenery and attractions and we enjoyed the easy access from the M4.

    5
    « dr who's tardis »

    the hotel looks so small from the outside but don't be fooled, it is lovely, welcoming, cosy! the pool was lovely and the restaurant was fab, food was tasty and the bed......wow! so so comfortable! be warned, it was so comfy that we slept so late that we missed breakfast, which i think is too early anyway, from 6;30!! nice place

    5
    « Best Western Experience »

    I stay away with my work on a regular basis and I found that this hotel went above and beyond to make me feel important and welcome. They even got to know what drink to get me as I walked through the door into the lounge area, large latte no sugar and no saucer. I couldn't ask for anything more than that.

    4
    « Relaxing fun »

    Great hotel if a little dated in appearance. We had a good deal of dinner, bed and breakfast plus a treatment and full use of the facilities. The pool and jacuzzi were great although the whole area could do wit a bit of renovation, the gaffer tape all over the ceiling rather spoilt the relaxing float around the pool. The food was tasty and well presented although I felt the portions were on the small side for vegetarians and it was disappointing not to get any vegetables with the main course. The bed was very comfortable, but there was a continuous humming noise from some kind of machinery (I think our room was over the leisure facility, so perhaps something to do with the pool?) The back, neck and shoulder massage was really lovely and the breakfast was top notch, my scrambled eggs were perfect. I would definitely come back, but I would love to see the leisure facilities upgraded a little.

    5
    « Fabulous weekend »

    Eight of us stayed for the 2 night spa break, all of us thoroughly enjoyed ourselves. The hotel was warm and clean as were our rooms, we all had 2 treatment in the spa which were lovely and the pool area was really nice and a relaxing area to spend a couple of hours. All of our meals were really nice especially the evening meal which was of a very high standard, we also had an afternoon tea on the Saturday, this was one of the best we've had and between us we've had a lot of afternoon tea's so we consider ourselves experts!!! What really stood out for us though was the amazing staff, everyone of them were so friendly and helpful, they all seem to love their jobs and were a real credit to the hotel. We've all booked to come back next year with a few more and we are all very much looking forward to it!

  • 5
    « Absolutely Fantastic »

    I have just returned from a Spa weekend at the hotel. There was 8 of us in total all travelled from Bristol. Nothing was too much trouble. The treatments were lovely, and you were thoroughly looked after. Mark the Manager on Duty went above and beyond for us even as far as 2 bottles of complimentary Prosecco while we waited for our dinner and a free round of drinks after. The rooms were lovely made and all very spacious. I would like to express my thanks to Mark and Dan for looking after us and making us feel at home. Will definitely be returning ??

    5
    « Spa weekend with evening meal »

    Fantastic stay and we would 100% go back again. We had a spa treatment and 2 night stay in the superior room. The Staff are friendly & helpful especially Dan the waiter, he always made sure we were ok and if we needed anything he was happy to help. The food in the evening was amazing. Would highly recommend someone staying here x

    4
    « Good value »

    Just retuned from a pleasant stay at Heronston, Good Spa, nice rooms, decent food, good drinks, good breakfast. Staff were all helpful also. Some of the hotel is still a bit dated but it looks like it's all having a face lift. Top Tip Ask for a 2nd floor room as floor boards are very noisy !

    4
    « Lynne »

    Stayed for one night to go to a local conference. Bar meal was fine. The rooms are ok but very warm so found it difficult to sleep even though heating was not on. Hotel ideal for what we wanted. Large rooms with everything you needed. We did not use the spa facilities but only because we didn't have the time to do so.

    5
    « Spa break »

    Great hotel with great facilities but what really made it a memorable stay was how friendly the staff were especially Tara and Natasha on reception. The breakfast was fantastic and the evening meal on the first night very enjoyable

    4
    « Heronston Hotel & Spar »

    A very well appointed hotel for my recent business trip, Friendly staff generating a most relaxing atmosphere. Good food both at breakfast and evening meal also including the room service which I found very good following my seven hour drive to reach my final destination. I will certainly be using this hotel in the future whilst on business in South Wales.

    4
    « Celebrating family birthdays! »

    I booked an offer for a weekend break including diner for one night, bed for two nights and breakfast for two mornings. The break was also to include a spa treatment for all of us. We arrived at about 7pm and the polite, friendly and efficient receptionist booked us in and also booked us into the restaurant for 8pm on the Friday night. We went to our rooms, which were clean and well presented, and met back at the restaurant for 8pm. We were seated and offered our menu, which was a specific menu for people that were on the offer. Unfortunately we waited until 9pm for our starters to arrive! I had been out to reception and chased this up as we had raised it with the waiting staff and been fobbed off by them saying that it would just be a few minutes! We waited a further 40 minutes for our main course and people that arrived in the restaurant after us were served their starters and main course before we even had our starters! All of that said, the food was brilliant - only ruined by how late it was by the time we got to eat it! The breakfasts were good and all of the staff polite and helpful, where they could be. However when checking out on the Sunday morning, the duty manager tried to tell me that we hadn't waited an hour for our starter - he was dismissive and to my mind quite rude to me as the customer! Sadly this small incident ruined a family weekend away to visit my son and celebrate the birthdays of both of my parents who were part of my party.

    2
    « Not impressed »

    Arrived for an overnight stay. Room was a pleasant size and clean but there was a pervading smell of damp. I noticed that my window frames were covered in mould. The restaurant was something else. My starter was fine ( smoked salmon) and well presented. I had ordered ribeye for the main but was told they didn't have any so I opted for the rump. It was terrible - toughest steak I have eaten in a long time - left half of it. I ordered a dressed salad as a side order which appeared on the plate and included brocolli! There was no dressing so I asked for a French dressing. Waitress appeared a few moments later with a bowl ( no spoon) of olive oil and whole grain mustard. I left most of it. Nobody came and asked me if my food as OK. Seriously underwhelmed by the experience.

    4
    « Good! »

    Hotel looks dated from the outside but rooms were clean and modern. Nice and modern leisure facilities. Plenty of parking and good location for town centre. Breakfast was standard and member of staff started to clear away early- had to be put back out for guests arriving at 9.15am.

    4
    « Amazing time only one fault... »

    I took my boyfriend for a two night stay for his 30th birthday... We had such a lovely time... dinner was amazing and breakfast both mornings were just a delicious. The hotel was clean and bedrooms pleasant even just a standard with comfy beds and very nice bathroom! Cannot fault the staff at all... always went out there way to help and very pleasant in all areas of hotel. My only negative was the spa treatment... It was a lovely treatment if she hadn't have just had a fag before doing a facial! It was disgusting and really let the hotel down... We were made to wait outside in the corridor while she had her fag then I had the treatment which was so unpleasant due to stinking... totally unprofessional! Apart from that it was amazing and we would definitely return! Thank you!

  • 5
    « South Wales familiarization »

    Stayed here on a tour familiarization a well run hotel with excellent staff good food and service, rooms all a good size with refurbished bathrooms superior rooms very good quality. Leisure facilities and spa all good. Hotel situated in quiet location no grounds to it but handy for a lot of local attractions enjoyed our stay and will use the hotel again.

    5
    « First reaction can be wrong »

    I drove up to the hotel a little apprehensive why I don't know. I entered the hotel lobby which was very tastefully done and shown to my suite. Yes the first ever time I have paid that little extra for a suite (and it was a little extra). I have been to many hotel Spa's and the price and quality of this hotel stood out by far. The quality of the room was A+. The bathroom had q whirlpool bath and the spa itself was just perfect. the quality of my meal last evening was out of a top restaurant at McDonalds prices. this weekend has shocked me for how good Best Western have done for these prices. The Spa itself had everything Sauna, Jacuzzi, steam room, pool and gymnasium I am no spring chicken but used them all. I cannot wait to return to the hotel and I will soon.

    5
    « Lovely stay! »

    Absolutely loved our night away!! The staff were extremely helpful and accommodating. We had a last minute problem with our babysitting plans so had to call the hotel to ask if we could take our 2 children along (aged 10 and 4). ..yep! No problem at all! We were upgraded to a family room within a few seconds! Arrived at the hotel, and check in was quick but informative! Pool was clean and and calming (even nodded off on the lounger!). And so on to the evening meal.....I asked if we could eat in the bar area as our 4 year old gets a bit "excited" and may upset other guests....yet again- no problem at all!! cutlery was brought out straight away, and the food was hot and very tasty, thank you Mr/Mrs Chef! ..... A young man named Dan stood out for me actually, excellent customer service, he even asked if we needed a jug of milk to take to the room at the end of the evening (something I hadn't though of!) He was just amazing!! After a nice comfortable sleep, we went down for breakfast, food was hot and there was plenty of variety. Dan was there to welcome us yet again! Bless him! Needless to say, we will be seeing you again . Thanks guys! Xxxxx

    3
    « Mixed experience.. »

    Attended a function which included an overnight stay. Our room was in the extension which was at the end of a long and musty corridor. The room was clean and bed comfy but decor was dated. The main hotel however is very modern. Food at the bar in the afternoon was lovely, breakfast was buffet style and over cooked. Very mixed experience but staff were all very helpful and friendly.

    4
    « Spa weekend »

    Enjoyed a 3 night stay with my daughter. The room was very comfortable, a bit dated but clean. The food was very nice but not cheap. Spa facilities were excellent but was very busy on weekend. Overall a nice break away. A good value hotel in a nice location.

    4
    « Fab place »

    9 of us have just returned home after celebrating a friends 40th Birthday with a weekend spa package, brilliant from start to finish, can't thank Mark and his staff enough, thank you for your excellent service, outstanding, food, rooms, spa and treatments all first class, would recommend to anyone,

    4
    « Great two night break »

    We had never visited this area before and only went because the hotel was doing a good deal through one of the voucher shemes. This included a 3 course meal on the first evening and a spa treatment as well as the B&B. We received a warm welcome and efficient check-in and were pleased with the room which was clean, spacious and well equipped. We used the small gym, pool and health spa facilities and, though not large, were well maintained and not at all overcrowded. The spa treatment massage we received was also very good. The meal on the first night was excellent, both the food and service. The breakfast food was equally as good and the only small criticism we would have is that, although breakfast is supposedly served till 9.30am, the staff started clearing away the breakfast produce before this time. We went down at 9am both mornings but still felt under pressure to get the meal over with before the 9.30am deadline. This is not to say that the staff were impolite or the service bad, but it all felt a bit rushed. This would not however, deter us from revisiting the hotel as everyone we encountered in the hotel could not have been more friendly and helpful.

    2
    « Only if nothing else available »

    I would only stay there again if nothing else in the area will be available. Outdated room and problems with warm water. Steam and dump coming out of spa area spread to hotel corridors. This is really not value for money and I expected a little better standard from Best Western.

    5
    « Looks can be deceiving in the best of ways!!! »

    This hotel doesn't look like much from the outside, but on the inside its a different story. It's extremely luxurious, with warm friendly atmosphere. We had the superior room which was stunning, great size, huge bed, lovely bathroom, honestly couldn't fault it. The food is first class, very tasty and to high standard, as well as the waiters who are very welcoming and friendly. The spa is the best one I have ever visited, mainly because the whole atmosphere and feel of the room with the mood lighting and the leds in the ceiling to represent stars is just so relaxing. Theres a nice size hot tub, steam room and sauna as well as the pool. The only disappointment was the massage, it felt very rough, too quick and in no way relaxing. Need to get decent therapists in!! On the whole it was a brilliant experience and we will be returning. Would recommend to couples who want a romantic getaway.

    4
    « Reasonable hotel just outside of Bridgend town »

    This hotel is fine but a bit tired. The leisure centre is great with small but well equipped gym and nice Spa. They have some larger rooms but these overlook the main road so you will get constant low level drumming from the passing traffic (70's). Rooms on the backside are smaller but very quiet since they overlook the rear car park. The food in the restaurant was ok. I stayed one night before a business meeting and found the hotel satisfactory for that purpose. The staff where very helpful and friendly when I asked to change rooms because of the traffic noise.

  • 4
    « Very good spa break »

    We stayed for one night for a spa break. Our three rooms, although all very different, were all clean and comfortable. Room 70 was a four poster room, room 72 seemed to be a standard room, and room 75, up one flight of stairs was a family room. Check in was easy. We made our way down to the spa and spent a pleasant few hours there before getting ready for food. We went to the bar and tried ordering food at 5pm, as per the menu, only to be told that the kitchen wouldn't be open until 5.30pm. After spending a few hours in the bar we decided to turn in. There was a fair amount of noise from traffic but we did sleep well. We went down for breakfast at 7 45am and were the first there. A very good selection was available, fruit salad, pastries,yoghurt, plus cooked items. Everything was enjoyable, but I would have preferred the sausages cooked more. Then we retired to the spa area to relax before check out. When we entered the spa area it was busy but within 5 minutes we were the only ones there as everyone else was preparing for breakfast. It's definitely the way to do this to avoid crowds. One thing, the pool was very cool. A most enjoyable stay.

    5
    « Fabulous stay! »

    Just returned from a nights stay at Heronston Hall, the room, which we upgraded was very spacious and clean. Our back massages were excellent and the 3 course evening meal was delicious! Very friendly and helpful staff, thank you.

    2
    « Weekend surprise party »

    As I write this review I am staying here at this 2 star establishment. As we arrived at our room looked tired. As we tried to shut our door it was off the inches plus our toilet wouldn't flush. Our shower was rubbish, it was either to hot or to cold. Reception tried to sort out the door and the toilet but toilet still would work after they left. Will never stay here again. Condensation running down the wall from the pool. Absolute awful and very very tired. Needs big time renovation. Never again.????

    4
    « Fab spa and restaurant with nice rooms »

    I bought a Living Social voucher for my mum and I to have a spa break as a Xmas present. When we arrived we were greeted by a friendly receptionist and our room was ready which was nice. The room was fine, not the nicest I have stayed in but it was clean and tidy and had everything we needed. We then went to the spa, it was fab, lots of seating to relax in but dont take a book as it is really dark which is lovely, There are sparkly lights all across the ceiling which is very relaxing, The pool, jacuzzi and steam room were all lovely. In the night we made our way tot the restaurant for a 3 course meal which was excellent, we really enjoyed every course, and the waiter/waitress were very helpful. It was during a conversation with the waiter that we found out about a relaxation room that we didn't know anything about. In the morning breakfast finished at 9.30 which I felt was a bit early especially on a Saturday, the breakfast was lovely and we then went to the relaxation room as checkout wasn't until 11. Overall a lovely hotel, please tell your guests about the relaxation room and perhaps could you consider 10am finish for breakfast on the weekends.

    4
    « Terrible massage - everything else excellent »

    Superb value via Living Social Deal. Great experience except spa treatment included -the 25 minute 'massage' was actually 15 minutes of having my back rubbed. Avoid pretty, petite girl with long dark hair who demonstrated very poor customer care skills when I expressed my concerns. Apart from that, good room, great food and firndly, efficient service from all hotel staff.

    5
    « Highly recommended »

    We have stayed at this hotel a few times and always rate it highly. Good value for money, close to shopping, countryside and beach. Good refurbishment carried out, staff and food excellent. Would highly recommend.

    3
    « Lovely Hotel and Spa »

    Loved the hotel, Shame that the walls and ceiling are like paper!! Didn't get a very good nights sleep due to noise. I could hear the tv in the room next door all night and and anyone walking around on the floor above. If I stay again I would ask for a room on the top floor!

    4
    « Much improved experience »

    To be honest have stayed here several times and it has been very average. However this stay was a big improvement, the room had been refurbished and was very comfortable and the staff were very friendly. The only down side was a poor room service sandwich, very overpriced and just ok.

    5
    « Good Spa, good food, good place. »

    You get what you pay for and it is very good value. The food was excellent as was the staff and all the facilities. If there were any problems the Manager was quick to rectify and please. I have been all over the world and it 5* hotels, plus the Orient Express train, plus the Savoy, Hilton, Claridges, The Shard to name but a few, but also in Castles in Ireland, Spa's such as Champneys and far away 5* hotels in Hong Kong, China, Bali, Kenya, Austria, Vienna, USA, etc, etc and so I feel that I give an honest and just review, if you want better you have to pay more, you also have to realise where you stay, it is not the heart of London and so I find it very reasonable. I have done audits for Intercontinental Hotels and other Hotels even abroad and I must say the staff were very polite, attentive and friendly, however if you cannot keep the same staff on for years and they change so does everything else, you only need one 'bad apple' and it does upset the apple cart, albeit if everyone paints BW Hotels with the same brush then they are in for a big surprise, you will never ever get the same in all counties, countries etc but they do their best and that is all you ask for. I find it best to search for good deals as I managed to get one and then they told me about another good deal in Jan/Feb, but alas I am unable to take this offer up, although if I could I would have done, so well done BW Heronston Hotel & Spa everyone.

    1
    « Great Staff, Terrible Facilities, Come for a chat but DO NOT STAY HERE »

    On 19 December, I had the misfortune to stay in room 30 of this hotel. Whilst the staff I encountered were all lovely the standard of the room and the hotel was frankly awful. I say this as someone who travels regularly with work and spends around 40 days a year in hotels worldwide for work and around another 20 with leisure travel. This trip was leisure travel with my wife and young daughter. Whilst I did not expect Intercontinental standards and was more an happy to accept fading decor, what was completely unacceptable was a shower that not only leaked but was either scalding or cold, a toilet roll dispenser that simply did not work and a main bed that was laughably described as a double when its width was the same as 3 newspaper widths. This was all coupled with an overwhelming smell of chlorine escaping from your pool area. Add to that a breakfast that had had all the flavour dried out of it as a result of having been left under a heating lamp and all in all it was an exceptionally unsatisfactory experience. On mentioning this to the (polite) staff at checkout I was advised that if I joined their rewards scheme I would get a free room upgrade next time. That is not the offer I was looking for when I raised the issues on check out. In addition, why on earth I would ever think of coming back when for half the price I could stay in a Days Inn which would be cleaner and have a functioning bathroom I don't know. I have stayed at a wide range of hotels around the world (including many Best Western hotels) and sadly I have to say this was one of the least pleasant. To charge what they did for what was little provided is simply unacceptable.

  • 4
    « useful hotel for overnight »

    stayed overnight on a number of occasions will use the hotel again pool is the atraction at the price breakfast good but not exceptional bar meal the same service in bar patchy bed fell measurably short of that one may expect

    5
    « Awesome Xmas party »

    I have been here for a few Xmas parties and I will continue to do so! The room is set up and decorated beautifully with a real Xmas feel! The three course meal is delicious and the dj provides great entertainment, he manages to get the whole room up dancing! A great start to my Xmas thanks to all the staff xx

    4
    « Spa day with a friend »

    Loved this spa! Pool is fab and dimly lit so you fully enjoy your relaxation, I didn't enjoy my treatment it was meant to be 25 minutes but lasted just over 15 minutes, kept feeling the therapist nails as she massaged and there was no introduction didn't know her name and felt it was very rushed, and wasn't asked if pressure was ok, I'm a spa therapist myself so I could just be being picky. But regardless of this we loved our day and for £29.00 for spa and afternoon tea you can go wrong! I will 100% be returning, I only wish there was an opening for the day but without a treatment loved our day and afternoon tea was amazing!!

    3
    « Poor quality food. »

    Christmas staff party venue .... the upstairs room was a good size for the party, however the bar prices were ridiculously expensive. £15 for 3 glasses of wine! ... The "Christmas dinner" was just awful. The roast (reheated) turkey was ok, but the veg which consisted of whole new potatoes, cauliflower, broccoli, slices of swede and sprouts were almost raw! The gravy was clearly packet gravy made up in bulk and was watery and tasteless. This poor offering came at the price of almost £30 a head ... (not worth that amount of money) .. I've had better roast dinners in a market cafe. A very disappointing meal and not somewhere I would go again.

    5
    « Good facilities & value »

    A warm welcome was received on entry into reception. Speedy check-in and straight to the room. I was happily surprised to find there was a spa available for my use. Wish I'd brought my trunks. Room was large. Bath panel was ready for a change but overall the place was good. Bar was large and comfortable. No real ale which I'm sorry to say I enjoy but it didn't spoil the experience. Slept well. No noise. Large car park. Didn't break the bank. I'll put it in my top ten.

    4
    « great food and atmosphere »

    We went for a works Christmas event. Food was great and staff were very friendly Didnt stay there over night so cant comment on the rooms, however if i went by the quality of the repection area ect. Im sure the rooms were great.

    4
    « Can't wait to go again »

    Room was amazing, spa and pool were excellent and food was outstanding. Lovely and helpful staff would recommend to anyone. Convenient location not to far away from town center and local supermarket. Wish we could have stayed longer

    3
    « Average stay, some good points and some not so! »

    Spa facilities are very good. First room had a problem with the shower and bathroom heated towel rail not working. Were upgraded to a better room, but still no heat in the bathroom and the water pressure not strong enough for more than a trickle! Some areas of the hotel just seemed a little tired. Staff were generally very helpful. The restaurant food was lovely and the service great in the evening, but breakfast not so good, coffee and hot chocolate seemed cheap in flavour and a lack of pastries etc. Generally ok, but not exceptional.

    4
    « Fine and convenient for a one night stay »

    Stayed here for one night on a business trip. Convenient for what we wanted to do and much quieter than any hotels nearer the motorway. We know this area well and there is some very pleasant scenery around.

    5
    « lovely hotel, lovely staff »

    Rooms were lovely, food was lovely and the staff were wonderful! We only stayed for a couple of nights but you could quite comfortably stay longer. A delightful atmosphere with very friendly and helpful staff - would definitely stay again!

  • 3
    « Won't be going back »

    Stayed at the Heronston mid November for 3 days and the room was clean but the mirror light in the bathroom didn't work and the tiolet seat was loose,2 of the 3 breakfasts we had there were shocking,although busy the hot food was constantly runing out and was very disorganised. The bar in the evening was often left abandoned and on than more than 1 occasion we had to look for the bar staff so we could have a drink..We have stayed previously at the Heronston and it has nose dived we certainly won't be going back.

    3
    « Comfortable hotel and friendly staff »

    Check in was easy and friendly staff on hand to assist. Only stayed for business so had room service. The TV in the room was only tuned to one channel and there was no sound; one of the staff came up to have a look but could not fix the problem. There were apparently no other rooms to change to; so it meant all I could do was work, no relaxation here at the end of the day. The room service menu was good and the food was enjoyable; shame about no TV. They did give me a bottle of housing wine to compensate, but after drinking a glass, still think I'd have preferred the TV.

    4
    « Great Stay »

    We stayed here during the Rugby World Cup and loved it! Great location for the train station before and after the games. The hotel itself is great, completely spotless, nice bar, lovely staff and the breakfast was really good! Would stay again for sure!!

    5
    « Spa and afternoon tea day »

    We had a lovely day yesterday with you at the heronstone hotel. Thanks to deanne for my manicure afternoon tea was beautiful too and a lovely relaxing couple of hours in the spa will certainly be back

    2
    « Weekend stay »

    Hotel dated and in need of a good clean. Room very basic. Bed uncomfortable. Shower pointed everywhere but not where it should have gone. Food basic and choices poor. If I was able to give the hotel 1 star that would be 1 star too many. It needs a full refurbishment.

    4
    « weekend stay »

    Staff were very helpful. Food good. Room comfortable. Quiet room overlooking the carpark. There was a slight smell of Chlorine from the Pool area which someone else mentioned in their review.Pool area clean. Hotel popular for weddings. we avoid these nights.!!

    4
    « They have upped their game »

    We stayed here 5 years ago and it was awfull so we gave it another chance with a Living Social deal, what a turnaround it was very very good ! nice rooms bar area nice Spa and pool area very nice, all the Staff very friendly but young !! The only problem was the Restaurant Staff did not know how to make an Irish coffee and took couple of tries to get it right when it did arrive it was cold but they had a go, more Staff Training needed. Breakfast was HUGE and freshly cooked very nice

    2
    « Afternoon Tea »

    Poor service, waited 1 hour for our tea despite having booked a table. Asked the waiter to clean the table and he just ignored me! The hotel itself was clean and well maintained. Lots of people staying as guests. Wouldn't recommend food.

    4
    « Half term break »

    Nice three night stayed, friendly staff, good service, the superior room very nice and very clean, good location easy drive to places to visit such as short drive to barri island, cardiff city, cardiff docks. Hotel provide nice breakfast and nice food for evenning meal.

    4
    « No resident visitor. »

    Came here for the evening with my wife for food and a drink. Just got to say that the bar staff are very good with their service and well mannered. The food is also very good. This is my third visit and would definitely recommend it.

  • 4
    « A good base for the area. »

    I stayed for two nights as part of a golfing group. The hotel looked a little tired in places but overall it provided a good base for our trip. The staff were generally friendly and helpful, the room was adequate with easy to use free wi-fi, the breakfasts and evening meals were a good quality with plenty of variety and the pool and spa facilities were clean and relaxing.

    3
    « Good for business »

    Stayed just the one night, good experience overall. Didn't use the restaurant until the morning for breakfast which was ok. Average everything but not offensive. Very busy hotel so a bit of a wait for check out with just one person at till. That could be improved when busy really.

    5
    « Best western Bridgend »

    The hotel and facilities are very good, The room was clean and comforatble, enjoyable stay alround. I enjoyed the spa facilities which iclude a steam, sauna , jacuzzi and pool. The hotel is situated a couple of miles from Bridgend town center and would be a good location to explore Cardiff, Swansa part of Wales

    1
    « Shambolic, Badly Managed and a Rip Off »

    I would like to be able to say something positive about this place but the negatives just overwhelm. It wasn't even that we hadn't given enough notice with over 9 months planning and it was embarrassing that we involved so many of our friends and family. The room was poor. No air-con but there was a window to open to allow air flow. This however meant that we had the disturbance of the adjacent railway line with screeching train brakes. Plus there was the users of the car park, one of whom mistakenly believed he could match Bonny Tyler. The interior of the room was passable but the en-suite bathroom was a joke. First it was dark with an "energy-efficient" light bulb that took several minutes warming up before it delivered any illumination and then not much, hence it got left on much longer than the time necessary. The shower was a drizzle so a bath became a more practical option. The loo took multiple attempts before it flushed. Several of the bookings had become confused so the rooms assigned were wrong. Staffing was clearly an issue. We were a large group so we were rather surprised that the hotel bar was closed and locked up at 10:30.....while we were actually sitting in the lounge....the shutters came down and the staff left! There's hospitality for you. As regards the leisure centre, the sting of chlorine on the eyes even before you got through the door put me off. Breakfast the following morning was ridiculous. It was obvious that there were few staff. Breakfast items rapidly ran out and were not replenished. Tables were in a mess. As for the quality of the items, well they were not up to much. The coffee was insipid. The croissants small, cold and unappetising. When it came to check out, several of our party.settled their bills with foreign credit cards. Rather than been offered the choice of having their credit card transaction done in local currency the receptionist declined that option on their behalf (without approval and indeed in one case completely against the expressed wishes of the card-holder) increasing their bill by about 5%. In my opinion this is fraudulent. Nothing about this place would ever encourage me to return.

    3
    « Overpriced »

    I was disappointed by the person on reception who took an age to deal with a gift voucher for the spa with someone in front of me. There were obviously not enough staff on duty. She was also very surly when dealing with me and a smile wouldn't have come amiss. My requests made when making my booking were ignored and I would expect restaurant staff in a hotel in this price range to know what was available from the bar. The restaurant went some way to making up for the inadequacies though with excellent service and good quality food.

    2
    « Overpriced »

    Absolutely overpriced hotel. 192 euro for a twinroom without a window and just a normal (english) breakfast is way too much... Old furniture, crapy shower and the smell of the swimmingpool is everywhere in the corridors. Never go there again.

    3
    « Best Western Heronston Hotel and Spa »

    Found the staff friendly and helpful, the rooms were large although lighting not the easiest to use or best placed. Bathroom was good (bath full length and long enough for me at 6'3?, shower good pressure and height), washing soaps were good, not a dispenser on the wall type. Lounge area really comfortable but a littile tight to move around in, Bar selection of beers not large and no real Ales so little off putting for me as I am not a cider ? larger drinker. Did find not being able to set up a tab strange, did not want to put on room bill as company paying this Breakfast average, quantity acceptable (need to ask for any extras) but plates slightly on small size (bits slip off when starting it), coffee from machine only. Fruits and Yoghurt's' were short on first day but did improve on the other days (stayed 3 nights). Staff very friendly and helpful; smartly dressed and efficient in their jobs nothing seemed too much.

    4
    « Fantastic hotel a little dated »

    Could not fault them in anything!!! Speedy check in process. Clean place. The pool is super but didn't get time to use the spa facilities as was staying in the hotel because of a local function. You do have to get a taxi to go wherever you want to go to as the hotel is away from most things, but then the local taxis are good rates. There was a wedding there when we were there and that looked amazing. Lovely bar with outdoor decking area. Rooms spacious, iron board, iron, hairdryer. Great stay.

    3
    « Mixed »

    A one night stop over. Very mixed, good and bad. Worst nights sleep I have had in a hotel for a long time and a lack lustre approach at reception. Poor for a Best Western. Restaurant however runs like clockwork. Communal areas are welcoming, room very clean but tired, window catch broken and wouldn't close. Very strong smell of chlorine from the pool in some parts of hotel, did not use the pool so can't comment in that .The big prob was plumbing, a constant sound of running water all night, like a bath being filled from a great height-got very loud for an hour or so like a plane landing. Raised the prob but couldn't be fixed. Big asset was service in Restaurant, food was good, staff friendly and helpful. At breakfast the hotel was very full but everything was managed well, the staff kept an eye on supplies and nothing was allowed to run out. Reception just not interested in customers. Put the restaurant manager in charge of reception and you're onto something good. Had one drink in bar and that was fine too. Location is good for the main roads and M4.

    5
    « Birthday Gift »

    just returned home from this hotel and all i can say is wow, an amazing hotel with good staff who are welcoming and always willing to assist with any luggage or any problems. When we arrived to our, of which we were given a complimentary upgrade, the pillows were all over the place so phoned down to reception who couldn't apologise enough and within 5 minutes someone came with new pillows. Me and my partner both had treatments in the spa with Richard and from start to finish he was excellent, very informative and gave me and my partner amazing treatments, in fact i fell asleep within seconds of the treatment starting can honestly say it was the beat treatments id ever had. indian head massage and back neck and shoulder massage! we would both recommend this hotel to family and friends and will be returning again!

 

Getting to the hotel ...

All directions
·From: All directions. Take M4 J to the BEST WESTERN Heronston Hotel and Spa.