BEST WESTERN PLUS The Connaught Hotel,  Bournemouth

4.5/5  - based on 2592 guest reviews.
West Hill Road, BH2 5PH, Bournemouth, Great Britain - See map
+44 1202 298020 +44 1202 298028

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 2603 traveler reviews
See more comments >>
Photo gallery :
This award winning Bournemouth hotel and Spa puts the 'treat' into retreat! BEST WESTERN PLUS The Connaught Hotel has everything you might need for a relaxing stay: from 1850 architecture and traditional service values to 52 beautiful en-suite bedrooms with mod-cons galore. For your fill of fitness and relaxation, the leisure club with an 18 meters indoor pool, spa pool, magnificent steam room, stunning sauna, massage therapy room and two gymnasiums will take care of your every need. Centrally located on Bournemouth's West Cliff, this AA 4 Star Hotel is less than 500 meters to the town centre, the BIC, Pavilion and Bournemouth Pier. Whatever you want to see beside the seaside, you'll have ample opportunity to explore and escape! Our new terrace garden is a wonderful venue for special occasions, while the Rosette awarded restaurant, Blakes, serves up direct access to the new terrace for al fresco dining. Nick Rutigliano, our Maitre d' and our Head Chef, David Hutcheson, are here to guarantee 'bon appetite', and came 'Highly Commended' in this year's BTA Awards in the "Best Large Hotel of The Year" and "Best Restaurant" categories. We were also awarded a Silver Shield by Green Tourism for Business! Enjoy your stay. Family rooms are available, please book directly with the hotel.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 2603 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
1718
Verygood
 
651
Medium
 
164
Poor
 
46
Horrible
 
24
Business Business 243
Couples Couples 1421
Family Family 367
Friends getaway Friends getaway 285
Solo travel Solo travel 119
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS The Connaught Hotel,Bournemouth
  • 3
    « Over priced, bigger and better rooms at a Premier Inn »

    I paid a bit extra for a superior room but honestly have to say it was not worth it. The room was very small, the grout in the shower was mouldy in places and there was a lack of basics such as a shower cap, shampoo and conditioner. Not many parking spaces available. I would not recommend this hotel for value for money

    4
    « Comfortable stay, excellent staff. »

    Overall a very good hotel for the money. Located close to all the amenities we required. 5 to 10 minute walk into the towns shopping area and the BIC. The one criticism we did have was that the bathroom in our room was tired so could do with a refurb.

    5
    « Beautiful hotel fantastic staff »

    Stayed here for 2 Nights on a family reunion.our room was very nice although the bathroom was tiny.my sister in law s room was tiny but comfortable but her bathroom was bigger than ours ! The decor throughout the hotel was modern and very well done . breakfast was really good nice hot plates! We ate in the brasserie on the second night which we all enjoyed the restaurant staff really looked after us.we would highly recommend this hotel.

    5
    « Stayed with my wife for her 60th birthday »

    The hotel was friendly and helpful. We stayed in the Lily Room, and have to say, it was wonderful. We eat in the hotel and I tell you, it was first class. Blakes Restaurant or the Brasserie are good. Good choice for breakfast as well.

    5
    « very good place to stay »

    We had a very good stay .every thing was first class as always the Conaught I the place to have a good stay every time.nice and handy for both beach and town centre shopping and resterants ect .all so very good bus links to seconding places

    4
    « Great hotel and good location »

    Great hotel although was there for football and we lost! Room very comfortable and good nights sleep, breakfast was very good. Only reason for four stars not five was they failed the breakfast tea test! Both wife and I have tea, we were given same size teapot as a Couple who had tea and coffee. Would definitely stay here again though

    5
    « Wow... »

    We had read previous reports and decided not to use our new car but travel in our Smart car so that parking would not be a problem. We arrived on Monday and found the car park half empty. What a fab hotel smart, clean and a fantastic room (number 54) with a wet room as requested. Our 4 night stay was so good. We eat in Blakes restaurant the food was excellent, the wine very good and the staff friendly, helpful and chatty. We have already started to find an excuse to go back.

    4
    « Over night stay »

    An excellent venue for an overnight stay when going to a concert at the BIC. We were grateful for a room upgrade and the staff were welcoming and friendly. Breakfast was beautifully cooked and added to the overall enjoyment of the stay.

    5
    « Anniversary »

    Booked a two night stay for our 6 year anniversary & was given a voucher for a free glass of wine each which was a lovely touch. Hotel is very nice if a little warm, but weather has been very mild recently. Staff very friendly & helpful. Used the spas pool & jacuzzi which was very nice after a stroll along the sea front. Only a 5/10 minute walk to the beach so hotel in a good position. Lots of choice at breakfast defiantly a good start to the day. Would defiantly recommend this hotel to others & yes I would come back myself. Thank you for a lovely two nights.

    4
    « Nice hotel in good position »

    Had a two night stay as a pre-birthday treat, lovely hotel in good position on West Cliff. Warm welcoming atmosphere and good decor in all public areas. Only downside was a distinct lack of toiletries in bathroom and the temperature was so high as to be uncomfortable. Breakfast was very good, as were both Blakes and The Brasserie, excellent well cooked food. Will definitely visit again.

  • 5
    « Continued quality and excellence »

    A return visit to this hotel I repeat myself saying continued quality and excellence, but it's true, friendly helpful staff, serviced clean warm cosy room, a very comfortable bed, a good selection for breakfast, and parking available, we will return in the not too distant future.

    5
    « Excellent Service »

    The staff at the Connaught could not do more to make our son's twenty first birthday weekend a really special event. Decorating his room and our table for dinner. Everyone made him and his girl friend feel very special during our stay. A really dedicated set of individuals, helping at every opportunity. My wife and I had a massage, we can thoroughly recommend this to anybody who stays, and the accompanying spa day cream tea is a treat. The hotel is clean, fresh and the rooms were very comfortable.

    3
    « Anniversary stay. »

    Stayed here for our anniversary got 1 glass of house wine. For a 4 star hotel it was average. I would say more 3 star. The service was really good though. Breakfast was great, no shampoo or conditioner in the room, in fact nothing in the bathroom but a glass... spa was nice. Expected a bit more for four star have stayed in nicer 3 star hotels.

    5
    « great hotel »

    Great service from a well managed team.Room just what you need for a short break. Food in the bar you can have any thing you want ,staff great. Lovely pool very relaxing.Lots todo only astroll away.weather all ways mild in bournemouth

    4
    « Very pleasant stay »

    Well run hotel with efficient and friendly staff. Good breakfast and attentive service in both restaurants. Executive room was spacious and well furnished with a very comfortable bed. Good size pool in the spa with sauna and steam room and beauty treatments competitively priced. Good location 5 minutes walkfrom West Cliff and 10 minutes to main shopping area. Limited free parking.

    4
    « Good hotel with spa, pool and gym »

    This is a good hotel and clean. Great facilities. Only reason I haven't given 5 stars is there are no sockets close to a mirror and good lighting. Definitely worth staying here and would stay again. Breakfast as worth having too!

    4
    « Friendly Hotel »

    We stayed last night whilst in Bournemouth for our daughters graduation ceremony. They managed to get us the early check-in we requested, and we found all the staff very friendly. The room was very comfortable, although a bit too warm, and the controls were not working. Breakfast was excellent, and again the staff were very attentive and friendly. Excellent location for the BIC, easy walking distance down hill in a few minutes. Would highly recommend!

    5
    « Short Relaxation Break »

    This was a very good hotel located away from the noise of the town centre but within easy walking distance, 5 to 10 minutes. The hotels atmosphere was very relaxing with attentive staff and clean rooms which is what we were looking for.

    4
    « Fabulous Forty-Fifth Celebration »

    We chose the Connaught Hotel by looking at the AA Hotel Guide, Trip Advisor reviews and the fact that it has 2 Rosettes, as food is very important to us. It was a special occasion, our 45th wedding anniversary. First impressions were good. On arrival we found the Reception area most welcoming, clean and with modern decor and we were greeted enthusiastically by the receptionist, given our allocated parking spot, booked in very efficiently and our luggage was taken to our room by a cheerful porter. The room was lovely, clean, very spacious, lots of storage and a balcony (unexpected bonus) with nice furniture. Dinner on the first night was disappointing, although Maitre D' Nicky Rutigliano was superb and addressed the shortcomings with discretion. My husband's King Prawn Cocktail contained no Marie Rose sauce, there was a smattering of vinaigrette. He had the same starter 2 nights later and Nicky personally supervised the provision of a dish of Marie Rose sauce. The fat chips were not cooked sufficiently and were appalling, nothing like what traditional Pommes Pont Neuf should be. Overall these, and one or two other niggles made us question the award of 2 Rosettes. My dinners were more satisfactory, in particular the twice-cooked soufflé and the lamb, which was superb. Breakfasts were excellent, good quality produce well served, again supervised superbly by the ubiquitous Nicky. The spa facilities are excellent, good gym equipment, clean and tidy changing rooms and a really lovely pool. The staff are the jewel in the Connaught's crown, from housekeeping ? so obliging, leaving messages for colleagues when we requested more creamers ? to waiting staff, bar staff and reception. All lovely people who really make you feel special. We shall return to the Connaught in the future and hope that we can give the food the five stars that we give to every other aspect of the hotel.

    5
    « Chezza »

    Really lovely hotel and lodge , the food is excellent and staff very helpful and accommodating, pool and spa area was delightful. I will definitely book again , Gorgeous area too, fab shops and a beautiful coastline

  • 4
    « Good stay »

    Enjoyable comfortable stay. The room was pleasant, clean and well serviced. Breakfast was more than adequate with delightfully helpful staff. Spa facilities quite good, pool very quiet early am. The bar could do with an upgrade and on the whole the hotel is a little dated (apart from reception).But it was good value with free car parking and easy access to beach and BIC.

    5
    « Helpful Staff »

    We found the staff very polite and helpful and happy to deal with any request however small. The Hotel was clean and tidy with comfortable beds. Perhaps better bedside lighting would help and the en-suite was well equipped although perhaps on the small size. The food in the Brasserie was excellent as was the breakfast food with a good selection to choose from. Good for parking and handy for the town centre and for the shows at the BIC.

    5
    « Minimoon treat »

    Spent two lovely nights in the Lily Room at this hotel. Spa bath was a lovely treat, though the instructions didn't quite match the spec we had! Free glasses of wine and toffees in the room were nice additions. We ate at Blakes on the first night. The service was excellent and the food delicious. The hotel is a little way from the railway station but we would definitely stay here again when we next visit Bournemouth.

    4
    « Very good stay »

    It was Very close to the beach about 8-10 walk. Also the hotel has free car parking so that was a bonus. Also very nice and quiet Nice restaurants close by Very clean room Nice breakfast Excellent bathroom with shower and bath

    5
    « The Connaught Hotel, Bournemouth, »

    very good clean very good service through out our stay very good staff very helpful will stay there again easy parking and very easy to walk into town nice area with in walking distance of the bic centre

    3
    « Is this the smallest en-suit possible ? »

    Room is a standard double room...but the en-suite is so small. It is a tiny cupboard in one corner of a fairly average room. I did ask if this was typical, and we were offered a possible move, but we had just unpacked and were only staying two nights, so decided to stick with it. However, to pay normal rates in low season ( first week of November) did not seem much of a bargain. We were overcharged for a bottle of wine not a glass, but I did sign the chit without checking, and on leaving it was sorted out to our satisfaction. Not the best 'Best Western' room we have stayed in.

    4
    « Weekend in Bournmouth »

    The Connaught in Bournmouth is a lovely hotel close to the town centre & beaches & the Bournmouth International Arena. from the moment you walk through the hotel entrance there ia a feeling of calm. rooms are good size with comfortable beds & nice furnishings. The Breakfast is good & we also had a meal in the Brasserie which was very nice. Staff polite & all looked happy in their work. we have stayed at the Connaught five times & will defintly stay there again

    4
    « Lovely hotel and helpful staff »

    Relaxing weekend in Bournemouth attending an event. The Best Western is a lovely hotel, the staff were very helpful. The Superior Double room was large, clean and the bed very comfortable. I was travelling solo and attending events so for convenience I ordered room service which offered a great choice and the food was of a good standard. The hotel isn't far from amenities and it was a nice walk down to the town. The entrance to the hotel is modern and the restaurants looked inviting with great menus - the only small change I would say is the rooms require updating to match the rest of the hotel. The furniture is a little tired looking but otherwise a pleasant stay. Recommend.

    5
    « Fantastic Service »

    This Hotel is well situated for Bournemouth centre. The Staff are very attentive, nothing is too much trouble. The Spa facilities are amazing. Food is excellent quality and is cooked to perfection. Will be returning very soon.

    4
    « Good stay, parking was an issue »

    Great hotel. Friendly and helpful staff, including the maids. Comfortable bed. Clean room. View from window is same as view from higher floor balconies. Parking was main issue. Unless booking the more expensive suite, parking is done on first come basis. Whilst we had parking, we were blocked in, and upon successful exit, would have lost space, so opted to use taxi service, costing us additional that was not originally budgeted for. Paid £120 for bed and breakfast for the 2 of us. This included use of spa - pool, jacuzzi, steam room and sauna. Very nice breakfast. Would visit again, but only if arriving early enough to get parking and not needing car during stay until leaving.

  • 4
    « Few days away »

    Excellent hotel with super staff in all departments. Room spotlessly clean lean but not overly large. Eat in both restaurants and food well above average hotel care. Leisure complex also very good a according to my wife but didn't use it personally. Location super for all Bournemouth has to offer.

    5
    « Fantastic Hotel, Great Restuarants and fabulous Spa facilities »

    Both Blakes and the Brasserie restuarant are excellent with great food choices. Recommend the liver dish at Blakes. The staff are really attentive and go the extra mile to ensure your stay is good. The Spa facilities are the hidden gem for this hotel and would totally recommend a visit. The rooms are very good, very clean and well equipped. One final comment on the staff, this hotel should be extremely proud of their staff whether it be room cleaners; restaurant waiting staff; bar staff; reception staff or Spa staff, all extremely friendly and do everything to make your stay memorable.

    3
    « It's a Best Western »

    Stayed here for a night when attending an event at the BIC. Not sure what the rest of the hotels are liked in Bournemouth based on this currently being ranked number 2. Reception area appears to have been refurbished and is nicely presented. Rooms are a little dated and what you would expect from any Best Western. Parking is limited, but I was lucky enough to get a free space across the road. Staff helpful enough. Didn't use the Spa... maybe that is why the rate was so expensive for the room?

    5
    « Continues to remain " Simply Faultless " »

    My first ever TripAdvisor Review was of this Hotel in May 2012, entitled "Simply Faultless". I have been fortunate to return many times since then, enjoying every moment each time. The Staff, always courteous and friendly, stay very loyal to this Hotel, and faces change very infrequently, adding to the pleasure when returning, and many Members of Staff have now become firm friends. This atmosphere is created by David Miller, the owner and Managing Director, who is always " hands on " alongside his Staff.

    5
    « Wedding Anniversary »

    Had issue with room on arrival, however after speaking to reception, issue was resolved and our stay was absolutely excellent. Worth spending a bit extra to upgrade and have more space. Food unsurpassed - breakfast wide choice, and hot food actually hot. Dinner in Blake's maybe a little expensive but food cooked to perfection and in view of occasion well worth it. ALL staff exceptionally friendly and polite (nothing too much trouble). Car parking bays a little tight but serviceable. Would thoroughly recommend this Hotel to anybody for any occasion or even just for a break-a-away.

    4
    « Beautiful Bournemouth »

    Not been to Bournemouth for 29 years and pleasantly surprised at how it has been cleaned up, a beautiful area. Our few days of walking were made even more pleasurable having used this great hotel (with Spa facilities) perfectly positioned so close to the front and town centre. Packed full of facilities in what is a slightly cramped corner of West Cliff, the Connaught had very attentive staff, a clean well presented modern interior and a large pool and gym facilities. The smoking area is right by the front door and reception, great for smokers needing a break from their Spa treatments but right smelly for those arriving and departing. Other than that thoroughly recommended and up to BW high standards.

    5
    « Very Welcoming and Customer Focused Venue »

    Staff were very helpful from arrival to departure. The room was very comfortable, if a little warm, and the meal in the Brasseries was very good. The communal areas were very comfortable. Unfortunately didn't use the Spa so am unable to comment.

    4
    « Excellent all round value for money »

    We had a very comfortable room. Comfortable bed. Friendly staff . The hotel is in a good location not far from the sea. We stayed two nights and our visit was for a large private event with an informal dinner on Friday and black tie banquet on Saturday. Both events were very enjoyable.

    4
    « Great food, fantastic Spa, good room »

    The facilities and food were excellent. The staff very friendly and the room comfortable. The complimentary wifi was excellent, well able to stream live TV/ movie. We would stay again and recommend it others.

    4
    « Good location hotel and spa, clean and comfy rooms, could not recommend the Brasserie? »

    We stayed here a Sunday and Monday night on a short break and found the location of the hotel, it's general service and facilities excellent but our experience in the Brasserie eatery left us unhappy. Location is great for exploring Bournemouth being only a short walk from the seafront and from there you're in sight of the pier. Our room on the first floor wasn't massive but large enough for a couple of nights stay, tea and coffee makings are provided and the room was clean and comfy. The Spa facilities of pool, Jacuzzi, sauna and steam room were very good, the pools plenty long enough to get some decent swimming exercise although we were just looking to relax after either travelling or being out walking all day. We ate in the Brasserie eatery on the first evening of oru stay and both the food and service were excellent but our second nights experience was way different. My main dish of steak was fine but I was indifferent to the large chips accompanying it. My partners fish and chips was accompanied by those same chips and these were very much undercooked. The batter on the fish was also underdone and when tasted had a strange taint we didn't initially identify. Then we realised it was a fillet of smoked fish, likely we guessed a piece of the smoked haddock which was on the breakfast menu so very strange flavour combination with batter and all but inedible. We didn't specifically catch any of the eyes of the staff serving tables and nobody came to query why the battered cod wasn't eaten until when our plates were being collected so we were disappointed by the level of interest the waiting staff showed in their guests. After returning the dish to the kitchen the server did offer and alternative main course but by then it was too late, a desert was offered and similarly declined but we did accept the token of a glass of wine on the house and weren't charged for the main course. All in all a pleasant stay and we'd definitely visit again based on the room and spa facilities but would be far more likely to eat outside the hotel.

  • 5
    « Really enjoyed our stay! »

    We stayed for one night, but wished we could have stayed longer! Our room was on the third floor with a balcony which would be lovely to sit out on in the summer. View of the car park, but on the other side of the hotel you would have a slight view of the sea as we were very close to the beach. Our room was absolutely spotless and quite spacious to say we just booked a standard twin room. The beds were super comfy and heating was on. There is air con available. The tv has all the freeview channels. Breakfast was excellent, everything very fresh and served to you buffet style. All the staff were so friendly and welcoming and made sure we had enough coffee and toast. The spa was lovely! Everything very modern and clean. We enjoyed the large pool and the jacuzzi. There is even a eucalyptus steam room which we liked. We didn't eat our evening meal in, instead choosing to go out, but next time we definitely will try blakes as it looked really nice. We are coming back to Bournemouth in Dec/Jan so would love to stay at the Connaught hotel again!

    4
    « 1st Class Hotel with staff to match »

    We have stayed many times before as the experience is always the same - very good. All staff members are true professionals which insures your stay is a memorable experience. Nicki in the restaurant is always on top form with his attention to detail and his excellent team to carryout the excellent service.

    5
    « A delight. »

    As we heard another guest at a neighbouring table saying " Nothing seems to be too much trouble for the staff here". Absolutely true. Charming, efficient and outgoing, the staff are uniformly intent on every guest having the best experience.

    5
    « Very nice hotel, with friendly and efficient staff »

    Hotel is in a good location for beach and town centre. Public areas are cosy and spacious. Excellent pool and spa facilities. Room spacious, clean and comfortable. We had a room with a balcony, and it was nice to be able to gave the door open for fresh air overnight! The staff are friendly and welcoming!

    5
    « roger and chris »

    This fantastic hotel goes the extra mile for all their guests. The rooms are spotless.Breakfast second to none. We had a birthday meal in Blake's and we were blown away by the excellence of the food. The young lady who served us, even brought out a plate of goodies complete with a candle.We would not hesitate to recommend this gorgeous hotel.Well done to your excellent team.

    5
    « Rest and relax week »

    Although we stayed in the lodge, we had a lovely room, nice decor, we only booked a week before so were happy to stay in the lodge, will book early next time and stay in the main building if possible. We were warned there would be weddings at the weekend, which was considerate as some hotels we have been in didn't bother. However they did not spoil our stay at all, and noise level was minimal. The staff were all polite and friendly. The hotel exceeded our expectations and we will definitely stay again.

    5
    « Top class accommodation »

    Stayed in the Connaught lodge for two nights. Spotless condition, lovely bed, spacious bathroom with large shower, no bath. Only ate here at breakfast time when food was hot with plenty choice. Staff were very pleasant and more than willing to be of assistance. Good location with the sea only a five minute walk away and shopping only 15 mins away. Ideal place for a break.

    4
    « Happy weekend »

    Stayed for a weekend and had a warm welcome car park small can use the connaught lodge car park which is next door but again if busy you may not get a place ask about booking a parking spot we didn't but otherwise hotel very clean room we had was a standard double good size bed very comfortable free WiFi had use of swimming pool and sauna steam room breakfast was good buffet style good choice staff all very helpful too would stay again loved it

    5
    « Connaught Bournemouth »

    Wonderful hotel with very good staff. Limited car parking. Very easy walking distance to the wonderful beach. Not far into town either. Very comfortable bed and lovely bathroom and toiletries. The breakfast was wonderful.

    5
    « Autumn Break »

    We have stayed at this hotel on several occasions before and it never falters from excellence. The staff always helpful, service second to none, food excellent and everywhere is clean with nicely decorated rooms. Special thanks to Nick the restuarant manager and his staff.

  • 5
    « Another great stay »

    This was our 5th stay at the Connaught.We stayed in a executive suite which was a good size and now has the benefit of air con.For my wife's birthday we went to blakes restaurant.first class food and service. We made good use of the pool and enjoyed the cooked breakfasts .The staff as always where polite and helpful .with the ongoing programme of improvements the hotel gets better each time we visit .looking forward to our next stay.

    4
    « Above average »

    Booked this hotel for a long weekend due to its location and it had a pool. First impressions were good. Our room was adequate clean and initially appeared well equipped. No bath but no problem as a shower is fine, the shower had a good force of water but then I went to step out. The step out was very high and nothing to hold on to. I am over 60 but a fully active over 60 and I found it difficult. The toilet roll holder was so far behind the toilet we had to take the toilet paper off first. Towels were pristine white and thick and fluffy. Nice good quality toiletries. Outside our window was a huge extractor fan from the kitchens that was very noisy from 7am to 11pm. As the room was very warm, and we had the heating off for the full 4days we had to have the Windows open so noise was a big issue, and as there was a wedding on both Fri and sat night so not good. Good quality tea and coffee in the room. Pool and spa was lovely. Nice and clean and relaxing. Breakfast was ok. Good healthy choices but the cooked breakfast was not buffet. We did find out on our 3rd day you could ask for porridge or poached eggs but this was correlated from the staff,we found out from other quests. Toast was served in a basket and so goes soft. Please connaught purchase some toast racks. All staff were friendly and helpful. Parking is available but limited at busy times. Often need to double park and leave yours keys in reception. I would not advise room 16 due to the extractor fan outside the window. Overall not a bad experience but I felt a bit expensive for the few issues we had.

    5
    « Wedding day?? »

    We had our wedding in the hotel this weekend just gone and I have to say it was the most amazing day ever. The staff were second to none and everything was planned with complete care and precision. Nothing was to much trouble for the staff there and the whole day went without a hitch. Rooms were clean and comfortable with a balcony to over look Bournemouth we could not have been happier. Kids were entertained in the pool in the evening and the food was stunning. Not only did we have the most beautiful wedding day our guests had a fabulous time. We cannot thank you enough for all you did for us and I would highly recommend this hotel for a wedding . Thank you to all the staff involved. Mr and mrs Rogers ??????

    4
    « Nice pool and spa »

    Our room was a bit gloomy and had only a shower although it was large and well equipped. We had been warned there was a wedding on and the kitchen was very busy but we did have a very long wait for dinner in the brasserie. The restaurant staff were very helpful and efficient. The public rooms were very comfortable and the breakfast excellent. We stayed in the hotel but one of our party was in the lodge which was noisy and a bit basic. I would definitely recommend being in the main hotel.

    5
    « First Class »

    We spent 4 days at this hotel and had a great time. We tried Blakes restaurent and the Brasserie and the food in both was very good. The room and bed were very comfortable, we had a balcony which at another time of year we would have used, but it was nice to get the fresh air.

    3
    « Poor cleanliness in bedroom »

    my room no's 34 had a few problems. Their were human hairs and mould in the shower cubicle also mould on the corners of the windows and when we used the fan that is supplied in the wardrobe we were showered with dust. I have taken photos of the items that I am complaining about .

    3
    « Convenient location »

    Couple, weekend away. Good location, 10 minute walk from sea front and town. Well worth being a Rewards member as we were upgraded for free which is always a pleasant surprise. Comfortable lounge areas inside and large seating area at the rear. Room was nice and had everything we needed.

    5
    « As good as you will find for the price. »

    This is a well run, smart and comfortable hotel. Staff were all pleasant and helpful when necessary. You know what to expect with a Best Western hotel and this was no exception. I would thoroughly recommend it.

    5
    « Spa Break »

    We stayed for a few nights in September on a bed and breakfast rate. Our room was spacious, exceptionally clean, comfortable and peaceful. We used the Spa on our second day and it was all we had hoped for. The surroundings are of a very high standard and the treatments didn't fail to impress, so relaxing and enjoyable. Good level of chit chat from the therapist; not too talkative but just right. All in all it was just what we needed. We will definitely be back.

    3
    « Doesn't feel like 4 star »

    Only booked this hotel as the friend I was traveling wanted a bit of luxury......there were lots of cheaper alternatives available. The good points; lovely helpful smiley staff, great breakfast, big room. The points that need some attention; very squeaky floors and doors, a bedroom carpet that really needs replacing and a bedroom furniture arrangement requiring strictly moves to get through the door which hit the desk sitting behind it and past the nightstand which the door also almost hit (despite there being at least 6 feet free space on the other side of the bed.....just move the bed please). My total bug bear though was 'shampoo for body and hair'.......so soap.....attached to the wall......and NO conditioner......in a 4 star hotel????? Apparently the spa is lovely, but I didn't get the chance to use it. The hotel is totally adequate, just not really 4 star.

  • 5
    « connaught »

    a great indpendantly owned hotel, been using for five years now gets better each year,staff,,service and food of best quality in over 25 years have stayed in most similar size and rated hotels in Bournemouth and all I can say is the cream always rises to the top .

    5
    « Spa day »

    Me and a friend had a fantastic day from start to finish. The staff were friendly polite and helpful. Facilities were clean and great. Would definitely recommend. Lunch was also amazing with a free glass of bubbly.

    4
    « Short break at very good hotel »

    Stayed three nights in executive room. Convenient location in Bournemouth. Room large very good and clean, staff very attentive, Spa pool very good, Blakes restaurant excellent for evening meal and very good for breakfast. Special mention for the maitre de for his care, attention and welcome. Would definitely stay again

    4
    « Nice hotel with spa an added bonus »

    Visited in mid September for 1night. When we arrived (around 4pm) there were plenty of parking spaces however when we went out at 7.30pm the car park was full. It's about a 10minute walk to the pier. The spa is an added bonus, it contains a small pool, Jacuzzi, steam room and sauna. It was very clean and towels are provided. The breakfast was standard, a nice touch was that they prepared your toast for you so you didn't have to stand around waiting as with most hotels! Only slight niggle is that the bathroom door was very compact with a sliding door. There was about a 3-4cm gap which doesn't give you much privacy!

    4
    « Great experience! »

    I have just spent two nights in the hotel as was staying over to run the Bournemouth marathon. Really enjoyed my stay. A comfortable single room, nice breakfast and a lovely spa within the hotel. This was really important for me as I needed to relax before and after the race. The hotel staff were all very friendly and very helpful. Would definitely stay here again.

    3
    « 3 night stay »

    Having stayed at a number of Best Westerns throughout the UK, I always look for one near where I am taking a break or holiday. Having stayed for three nights over the Bournemouth Festival week, the hotel has many plus points, which one would expect from a four star hotel. The staff, namely the Restaurant Head Manager, and cleaning lady (Vicky?), were exceptional both in help and being extremely courteous. Other staff I encountered were also very pleasant which makes such a difference from hotels not willing to the extra mile. Wifi connection was very good, along with a very nice indoor pool. The hotel itself does not have any sea views and the 'garden view' rooms can hardly be described as such. Our room on the third floor (52), was quite small, with no bath, which was a little disappointing. Over the course of our stay, a small problem was encountered with the air conditioning, which was dealt with (and resolved) in quick time, by the attendant Floor/Maintenance Manager. Sadly, noisy other visitors in neighbouring rooms made sleeping not so good, especially at 1.30am!! However, the main issue with the hotel must lie with the car parking facilities. Admittedly the hotel was very full at the time of our visit, which made parking extremely difficult. Please be aware if you should stay at the hotel. Overall, considering this was a four star hotel, it would probably have been better with a three star attachment and a pricing to match.

    3
    « Excellent hotel, fantastic staff, average rooms »

    The staff really make this hotel, they're fantastic and can't do enough for you. Good selection of quality food in the two restaurants. The pool/spa/gym area is well sized and well equipped. More admirable was the wedding there on the Saturday evening did not intrude on the other guests in the hotel, very impressive layout in this respect. Two things lets this hotel down badly. Firstly was the rooms. We had a Superior room above the kitchen and found it pretty basic and was ridiculously hot; neither of us had more than two hours sleep each night which is unacceptable given the basic aim of a hotel. Secondly the parking situation is poor and really needs addressing. That said, I would book again but I'd avoid the room we had (room 15) and arrive early to secure parking.

    4
    « Very nice hotel »

    Friendly and helpful staff, hotel and rooms very clean, stayed in a balcony room it was lovely. Enjoyed very much and will return. Excellent location. Food in the restaurants is excellent. Breakfast was great with lots of choices and buffet style. Pool and spa an added bonus.

    5
    « The Connaught again at the top in Bournemouth »

    I stay in Bournemouth fairly regularly, and have stayed at most of the higher grade hotels. When I have a choice, I always stay at the Connaught - by far the best hotel in Bournemouth - and stayed there again last week. What a pleasure it was to be welcomed so warmly by management and staff, and to be made to feel so important. Dining in Blakes was superb, and my companions were greatly impressed. Well done the Connaught - you never let me down

    5
    « Good position. No complaints »

    We had our second two night break at the Connaught this September. Once again it didn't disappoint. Friendly, helpful, efficient staff, we stayed in a comfortable room on the first floor. Facilities in the room were good-we even had a biscuit to go with our coffee which is rare these days. The breakfast was excellent and we ate good food in the bar in the evening. We enjoyed a swim in the lovely pool. The hotel is in a good position-just a pleasant walk to the town centre or beach. Admittedly, the rooms do not have sea views, but having read some of the poor reviews of other big, well known hotels on the sea front, we are so glad we chose the Connaught for the second time this year.

  • 5
    « Worth Every Penny »

    Great Hotel. Good Location to town and beach and Restaurants. Even had a couple of good evenings in the local pub The Hop Inn. Good group there on the Saturday night called SOULution. Great Room with a balcony. Room was well equipped. Like the toiletries they supply.

    5
    « Our 4 day break at this lovely hotel. »

    We stayed at the Connaught 12 months ago and thoroughly enjoyed our stay so decided to return. This time we had an executive room which was lovely and spacious and well worth upgrading. We ate each evening in the Brasserie where the menu was varied and food excellent.

    5
    « Good location, great service »

    Lovely hotel very near the centre/beach area (steep short uphill climb back to hotel - good exercise). Great indoor pool. Lovely fresh breakfast menu - same every day but there is other stuff you can order, like porridge, ham, cheese, etc. at no extra charge. Excellent service all round. Everybody very helpful. Definitely recommend it.

    5
    « Excellent stay »

    Particularly impressed with breakfast staff. Unlike so many other hotels I have stayed at they actually cleared plates when they were finished. The rooms were spacious and comfortable and location was excellent for our needs, just back from the beach

    5
    « Smashing break »

    We had 3 nights at this wonderful hotel, the staff were superb, nothing was too much trouble, the rooms and public areas were as good as you would expect from a hotel of this calibre, would definitely stay again

    4
    « Great »

    Stayed as base for conference at BIC. Good location. Friendly staff, very welcoming. Good size room with windows that open (not found often enough nowadays). Good quality breakfast and worth the supplement. Didn't use spa facilities but seemed popular.

    4
    « Lovely hotel »

    The hotel is well placed once you get your head around where you are and is close to the seafront but down a steep hill. The room we had was fantastic, with a very large bathroom with a walk-in shower and the bed was very comfortable too and the cleanliness of the room was excellent. The Brassierie Restaurant was good and food of a high standard. Small criticisms would be that TV service was poor due to a storm a few days earlier (so we were informed but after three days it was still not good); this also meant no WiFi as we could not access the hotel page on the TV for the information but as this was only a little consideration we did not bring it up at the reception. Also the bottled water in the room was never replaced but we didn't miss this as it tasted very salty so we purchased our own. I would say though that the clientelle is mainly late 50s early 60s so it's quieter than some other hotels I have been to. I would recommend this for a quiet retreat and would stay there again.

    5
    « Even better this year! »

    Following my review of last year we booked for the whole family to stay this year and our expectations were met and exceeded. The hotel is streets ahead of the others in the vicinity and the service is as good as you'll find in many reputable international hotels. Rooms are spotless, cleaned every day by careful staff and the general atmosphere is very pleasant. The restaurant is good especially the breakfast (which has apretty outside terrace and there is a choice of bar area allowing for casual or more formal groups. the swimming pool, jacuzzi, steam room and sauna are very good too. Prices are quite reasonable considering the category and location. Personally I would like to see a cold buffet for "continental" breakfasters however,and some "lighter" meals in the restaurant including a better vegetarian dish than that offered. The hotel notified us immediately of some small items we forgot which I thought wa a really nice personal touch.

    5
    « Anniversary treat »

    First visit to The Connaught and will not be the last! Enjoyed our two night break in a balcony room very much. Of particular note was the standard of cleanliness, the efficiency of the staff throughout and last, but not least the food! We ate in Blakes one evening and in the Brasserie the other. Both evenings dinner was superb....would highly recommend to anyone looking for a hotel with high quality cuisine.

    5
    « Fabulous week at this great hotel »

    This was our second holiday at this hotel, and we returned because we so enjoyed it the first time. We were not disappointed. From the booking, which we did from the hotels own website, to checkout it was a very professional and well run experience. Our room was a refurbished king, second floor overlooking the rear well laid out patio and garden. It was one of the quietest hotel rooms we have ever had the pleasure of, bright and well appointed. Breakfast each day was a joy, especially as we were able to enjoy it outdoors due to the unseasonably warm weather. We ate in the hotel bistro on three evenings and can only describe it as first class, the service from the whole team was quite superb.

  • 5
    « Wedding day »

    We had our wedding day at The Connaught Hotel on the 17th September. The hotel is absolutely stunning, the food was to die for, and the service from Fay, Kevin and all the wedding team was without fault and first class. We could'nt fault anything, nothing was to much trouble for them. We certainly chose the best wedding venue for us.. Our guests haven't stopped talking about the wonderful hotel and the Lamb Shank.. Thank you all of you for making our day so special.... sandie and Phil Grimshaw.

    5
    « short stay »

    All aspects of this hotel are of a very high standard, and the personnel were also of the same high standard. We have reviewed our visit and there is nothing but a good report, from our arrival at reception to when we left to return home.

    4
    « Surprise weekend away! »

    My friend booked this as a surprise weekend away, as a pre marriage treat. Arrived on the Friday evening, and greeted by the friendly receptionist, and checked into our room with balcony. Lovely room, view not great but nice little balcony with chairs to relax and have a glass of wine. We ate in the hotel restaurant that evening, good service and had a nice meal with wine. Breakfast was lovely, and again great service. Nice to speak to the Italian staff, as am going to Italy on my honeymoon! We used the pool, jacuzzi and sauna Sunday morning. A lovely break in a good hotel.

    5
    « Great 3 nights »

    1st stay at the Connaught Hotel, (3 nights) booked due to other revues and was not disappointed,great location, left car in car park and used local bus service which had a stop nearby,.excellent food and service,all staff were very helpful and pleasant,.perfect for anyone who require a peaceful holiday. Can recommend this hotel as definitely 4/5 star.

    4
    « A third come back »

    It was our 3rd visit to the Connaught. As we had two young children, we were advised to book a lodge suite ,which was very good. We like this hotel as it is clean, smart and very well situated being 10/15 mins from both the beach and the town centre. The staff are friendly. Breakfast food very adequate. Having a suite on the main road meant a bit of traffic noise morning and evening and a few unwanted making noises late in the evening at times. On the whole a very good stay.Parking a bit limited and always full.

    5
    « All excellent - location, room, staff and food »

    We had not stayed here previously, did not know the area. It was all absolutely perfect. Staff could not have been more helpful. The hotel was definitely up to 4-5 star standard and very clean. The swimming pool was fabulous and all the facilities were above expectation as was the entire hotel and staff.

    5
    « Ms »

    Had a lovely couple of days at this clean and comfortable hotel...location was great and the staff were so friendly and helpful, especially Natalia and Elkin. Relaxed in the fabulous Pool and Spa area..will definitely be re-visiting!

    4
    « Day visit in June »

    We booked this location for one day only as the start of a two weeks trip through England. Easy to find, good parking and pretty near the beaches, although it requires quite some steps down the steep Cliffs over there. However, half a mile further to the centre one can easily enter the shores. We used a junior suite, beautiful bathroom and large enough room. As it was raining (pooring actually) we stayed in the hotel for some time. Good spa, lovely treatments, small pool too. Did not leave for dinner but used the restaurant instead. Fabulous, great recommendation, see separate review. Breakfast was extensive. Busy, but more than enough space for everybody. Good start of the day. Certainly a hotel one can stay several days if the coastline is desired.

    5
    « Bournemouth stay »

    I stayed in the lodge for 2 nights a fantastic stay staff very friendly and polite and couldn't do enough for you. The bed was very comfortable and room very tidy The spa facilities are great and the breakfast was freshly cooked with a large selection and waiting staff on hand 10/10 for the breakfast & service.

    5
    « One of the best spa days we have experienced »

    On arrival, and during the whole day, the staff were friendly and welcoming. The spa facilities were clean and well presented. There were plenty of hooks around to hang robes on which so often is not the case. Our 50 minute treatments were excellent as was the 2 course lunch that followed. Excellent value for money and one that we will definitely return to. Extra brownie points for the lovely chef who produced a plate of tasty petit fours for my friend with "Happy birthday" written in sauce.

  • 5
    « great location »

    Once again my wife and I have had another great stay here. Service of the staff and the rooms were excellent. only a 10 minute walk to the shops and bic so ideal if your going to a concert or just shopping. Hotel was fully booked but was very quiet in hotel. Will be back again in January For our anniversary and to see a concert at the bic.

    5
    « Outstanding hotel »

    This hotel is exceptional, the staff are amazing, very friendly, very helpful, the customer service is fantastic, especially in the Brasserie where the service was amazing, the food is just outstanding..Blakes resturant is also worth a mention because the food is stunning! the breakfast menu was also extremely good with plenty of choice. The room was clean and very comfortable, the only disappointment was the view of the fire escape, but it is what it is! I didn't find car parking a problem at all..I found a space when I arrived and didn't use the car, I didn't need it..the car park does get busy though.. The spa, pool and gym facilities are great. There is just a nice friendly atmosphere in this hotel and it is ideally placed I would recommend it..I will certainly be going back.. A very big thank you to all at The Connaught.

    5
    « Short break for sightseeing »

    I found the Staff very welcoming, the room was a good size and well appointed, though I would have preferred to be in the main building. The shower room was particularly stylish though the shower would have benefited from a descale. I made use of the free WiFi in the room and found it reasonable speed for my purposes. The Connaught is well placed for a short walk to the seafront and the town centre. Because the Hotel is a block away from the cliff top there are no sea views and the views from the room I was in were not great as the window faced into the hotel complex. However, this did mean there was little noise from the surrounding roads. I had an enjoyable stroll along the front to Sandbanks and to Boscome, both of which can be reached in an hour. I would definitely stay at the Connaught next time I am in Bournemouth.

    5
    « One fine place »

    Stayed here several times now on business. Good quality feel about the place and staff can't do enough to help you. My room was of high quality and had everything I needed for a comfortable night. Breakfast is also of a very high standard. Buffet style with good choice of food. Look forward to my next stay.

    4
    « Lovely place to stay in Bournemouth, close to everything!! »

    Overal our stay here was good, we arrived but has a stale receptionist, this didn't change throughout the stay and we were swiftly checked out with no conversation. However the rest of the hotel was lovely, spa and gym facilities were substantial and clean, hotel rooms cleaned and lovely position, close to beach, town, food, shops. The breakfast was well layed out and fresh, no matter what time you went, (one day we were there by 7.30, the next 10.00).

    4
    « Lovely Spa visit »

    We found this hotel which offered day spa facilities. It is £25 for the day and it was a shame that we only got here late in the afternoon following a let down at another day spa. However, the facilities are great! A cardio suite with plenty of treadmills etc - and a separate weights room with a great range of machines and free weights. The pool area is lovely - not huge but big enough - the jacuzzi was good - again not huge but room enough - the sauna and steam rooms are very good. Changing rooms were clean and had good showers, hairdryers etc. Because of our short notice visit we didn't book any treatments but there appeared to be quite a few rooms - including one for couples treatment - so again very good options. Overall this was a really nice day spa and whilst we only used it for a few hours we were still happy to pay the £25. Would highly recommend for a day of relaxation - it would be nice to return and include some treatments next time. The whole hotel seemed nice so we would also consider staying here if we visit Bournemouth again.

    2
    « Tired looking hotel »

    We were very disappointed in our 2 nights B.B. at this hotel. We paid a total of £338 for the two nights and so were expecting a lovely room but unfortunately we found it to be tired and dated. We paid extra for a balcony room but were unable to sit on there due to the weather but even if it had been sunny the outlook was over looking other buildings. We were suprised to be charged £3 extra for a cappuccino at breakfast as if £174 for one night didn't cover this. Breakfast though was very nice with a good choice. Parking is limited unless as we found out you book your room with the hotel direct then they will reserve you a place. I'm afraid we will not be making a return visit.

    5
    « Long weekend at The Connaught »

    My husband booked The Connaught for our anniversary on our arrival the entrance was welcoming with hanging flowers in full bloom, clean, well maintained and the young lady with short dark hair, lovely smile, very professionally and helpful. The decor and seating in reception was comfy, stylish and colour coordinated throughout. Our room was very nice a bit on the small side but comfortable. The breakfast was excellent with staff very attentive and organised. Blake and Brasserie restaurants lovely ambience service and staff amazing. Friday and Saturday night was jazz entertainment which was enjoyable. The use of spa facilities was wonderful - pool, jacuzzi, sauna, steam room with showers and changing rooms included. The beauty treatments are extra I had a full body massage with Isabel which was brilliant. The beach was within walking distance lovely view from West Cliff and fantastic beach. Town is also very close by too so hotel is in a great location for most attractions. Would definitely visit again and recommend too.

    4
    « Lovely friendly hotel with an easy going attitude »

    We stayed here for a weekend in Bournemouth, the staff were very efficient and friendly, they made sure we had everything we needed and helped us out with places to eat etc and an umbrella due to the rain! The room was nice, we had a superior room in the main hotel, it was a bit dark and some noise from the lift but overall it was good. The toiletries were a bit disappointing, no conditioner and no shower cap, for this 4 star hotel I expected to see those things. However it was a pleasant stay and a comfy bed with a clean bathroom

    4
    « A great short break. »

    Friendly welcome,all questions answered.We had room 14. Obviously refurbished to a very good standard. Comfy King size bed.Had dinner in Brazarie, great service and food. Location on top of West Cliff was good short walk to beach and town centre. Lift down to beach.

  • 5
    « Not disappointed »

    We booked 2 rooms for two nights , arrived and very pleasant check in , were given rooms 24 & 25 , and very nice rooms they were , clean and very comfortable , bar staff very helpful , breakfast was Great . We used the pool , sauna and steam room and had it literally to ourselves in the mornings I cannot recommend this hotel highly enough and we will return if we are in the area Thank you to all

    5
    « short summer break »

    Wanted a couple of days away so returned to the Connaught and not disappointed. Stayed in the spacious Rose Suite with lovely comfy bed. Again had excellent food both in the Brasserie and Blakes restaurant and great service. Lovely sitting outside in the warm sunshine for breakfast. The hotel is great for waling to the beach and into the main town so did not use the car the entire time! Will definitely return.

    4
    « Bank holiday get away »

    We spent two nights at the Connaught over Bank Holiday, we had a lovely time. Cannot fault the hotel , from comfort of rooms , spa, staff, restaurant all met expectations. Only little moan , tea in both rooms and restaurants was very weak.

    4
    « Enjoyed the short visit »

    I was only in the hotel for 1 night and it was one of the hottest days/nights of the year. I am sure when international customers check in, the first thing they ask is "does the room have air con?". I didn't ask this and I noticed a fan in the wardrobe that I could have used but I didn't! The hotel is in a quiet street high up in the West Cliff area but just a short walk from the path down to the seaside and a very nice beach front and promenade. I didn't have breakfast, I did go and look at the indoor pool which looked very inviting although quite busy with swimmers. Reception was friendly and gave me an early check in. The room was bright, everything functioning although I had fun and games with the remote control, I wasn't in the room to watch TV. The car park did get full, even the extension to the car park was choc-a-block! My friend who I was visiting, came to meet me and parked a couple of streets away! I would stay again and I recommend it for any visitors wishing for a stylish hotel with easy access to town and beachfront.

    5
    « Very pleasant hotel where "service with a smile" is the norm »

    Parking and checking in was very easy and friendly. The decor and rooms were to a pleasingly high standard. An extra in our room was a quiet and efficient fan which on a very hot night was a real bonus. We had breakfast outside in a beautiful, peaceful courtyard and the breakfast team could not have been more helpful. We both enjoyed a variety of goodies and my coffee pot gave me 3 servings which again was very welcome. When we checked out, again the receptionist was friendly, helpful and the smile ran deep - it was not just duty, she enjoyed helping. A very pleasing experience and a super hotel.

    5
    « Geat Staff, Food, Room, Location. »

    Stayed for two nights with my wife for a late summer short break and what a great Hotel would recommend to any one. Staff all excellent nothing to much trouble, Food was excellent with great choice, quality and excellent service.

    5
    « Mini Holiday »

    We just wanted to say thank you for such a lovely stay. From head porter to house keeping (who made max an extra bed) to bar staff and waiting staff - they could not have done enough. Your spa facilities equally a treat. A truly fabulous end to our summer holiday. Thank you for the warm reception and beautifully clean room! We will be recommending you to our friends X

    5
    « Fantastic weekend away »

    The hotel is amazing! The rooms are a good size, but the facilities really stand out. Free use of the gym, pool, sauna and hot tub. Plus massages available for a good price. They also do spa days, which involve full use of the pools etc, lunch, a massage or two and a glass of champagne for £55! Great for a not so sunny day in England! If it's a busy time ie summer or bank holiday I would book a bit in advance, the spa days sell out!!! Breakfast was great, variety and plenty for any dietary requirements and not too far from the beach...maybe 10 minute walk! Cycle hire nearby too :) If you want to eat out on the sea front book in advance, couldn't get a table for the whole bank holiday weekend :) Overall just a really great, relaxing place to stay! Perfect for couples weekend getaway!!!

    5
    « Great weekend »

    Enjoyed the stay , room nice but lacking air con Parking was limited but we managed to get a spot. We ate in Blakes and the brasserie and enjoyed the food in both. Blakes was the award winning restaurant and the food was really good. The brasserie benefits from this as they obviously share the kitchen , food was great in there too there was a guy playing the sax on the friday night in the brasserie it was a nice atmosphere and added to the evening. altogether a great stay.

    5
    « Pleasant stay »

    This was a very good stay. The friendly staff, without exception were very welcoming. The lovely room had one of the most comfortable big beds and the bathroom was big and airy . Breakfast is served and there is a great choice. The great food at the bar was very reasonably priced . Would have loved to dine in the main restaurant but it was fully booked which isn't surprising. It all made it a good weekend for us. The hotel looks good from its terrace where we had a pleasant drink .Only one small niggle was the limited parking. Otherwise top rate.

  • 3
    « MIXED FEELINGS »

    Felt cheated - small musty room, no air con., (cheap fan in wardrobe) and limited, tricky parking. Not a good feeling to start your weekend with when the blurb and price had led me to think I was booking a high class hotel with plenty of free parking. Our evening was lovely - we met up with family and had a wonderful meal in the brasserie. The waiter was great even though he was new. The food was wonderful. In the morning we had a lovely swim in the pool and used the steam room and sauna before having a very nice breakfast in the sun drenched courtyard of Blakes restaurant. Then we had great fun getting the car out of the car park. Unlikely we will be staying there again.

    5
    « Summer Break »

    Spend 2 nights at the Best Western hotel from the 24th-26th of August, with an overall great experience. The reception staff were all lovely our room was not ready when we arrived but we were able to park and also store our food in a fridge whilst we went down to the beach for a few hours. The room was slightly dated but nice overall unfortunately the room we stayed in didn't have air conditioning and it was pretty hot but that cannot be helped. The breakfast was lovely with a good selection of food and tables out in the garden which meant we could enjoy the morning sunshine whilst eating. Visited the gym and spa area whilst there the gym was impressive for a hotel gym and the pool was clean and cool. Would definitely recommend this hotel to others its ideally located for the beach and restaurants also all staff we came into contact with were great and made our stay even better.

    5
    « A smart, welcoming and comfortable hotel near the beach and town. »

    I stayed at the Connaught whilst visiting the coast, friends and family. I have stayed many times before and the hotel always comes up the expectations. the politeness and helpfulness of all the staff is exemplary. Mt room was spotless and the bed comfortable. There was an excellent breakfast is in the smart restaurant, and given the warm weather, I ate out in the spacious garden on two days. Service in the Blades restaurant is excellent. I did not have dinner at the hotel on this occasion, although I have done in the past. I made of the gym which is very well equipped. I used the cardio room, although there is a weights room as well. I enjoyed the well appointed sauna and the large pool and e Jacuzzi. The hotel is only a minutes from the town centre and also the superb Bournemouth beach. I look forward next stay.

    5
    « Relaxing break »

    We booked 4 nights stay in late August which covered our wedding anniversary. On arrival we got the instant impression what a calm and relaxed atmosphere there was. Made good use of the Spa facilities which were great. Booked a meal in Blakes restaurant for our anniversary. The food was stunning and the service excellent. Would definitely go back when next visiting the south coast.

    4
    « Summer mid week break »

    Nice hotel, beautiful reception and entrance to hotel. Executive room was spacious and clean, nice coffee maker! Interior hallways could do with a little TLC. Spa and gym very nice, clean and relaxing. Breakfast was good, but the service could be better. The Brassiere was excellent, great ribs and service. Location 10 mins walk to the pier and beach.

    5
    « Bank holiday break »

    Gorgeous hotel with lovely room. Staff were so helpful and the swimming pool & spa were tip-top. Really enjoyed the leisurely breakfast in the Bournemouth sunshine on the terrace. Wonderful short break, thank you! Would definitely book to stay again. Located just outside the main town centre but close enough to walk. Spacious room with large bed and beautiful bathroom.

    4
    « A summer mini-break »

    An excellent hotel, well situated, with pleasant and helpful staff. Breakfast was included in our room rate, and there was a wide choice of "continental" and traditional English food. The weather was good so we could eat outside. We enjoyed the local area and took local bus trips to nearby Swanage and Poole.

    5
    « Great Service and loved the spa »

    Stayed for one night with my daughter and found the staff and hotel excellent. We used the spa a number of times and it was clean and comfortable and not too busy as we used it during the day. When I mentioned to the receptionist it was my daughters birthday, a card and complementary drinks arrived within minutes and I thought that was a lovely touch. A short walk to the beach or the town so we found the location excellent too. Would definately stay here again

    5
    « Short Break Again! »

    Lovely hotel and staff and great facilities with a pool, sauna and steam room (towels provided). Food was excellent and afternoon tea looked amazing. Great location not far from the front but you can't see the sea if your looking for that. Seating outside if nice and some lovely settees inside for you to relax and have a coffee, beer or just read. Nearby bike hire and if you disabled a scooter company will deliver and pickup from hotel so no worries about returning it. Staff very helpful and honest I left my Ipad on a table and they found us to return it (I did not realise it had not been picked up) We stayed in the lodge which has a lif but it is quite small so a scooter needs to be left downstairs and I do think it would be quite tight for a wheelchair so I would in future request a ground floor room as breakfast served in main hotel so a little walk if it's raining could be unpleasant, but if able bodied not an issue All rooms have a fan and in August on top floor it was needed

    5
    « best attention »

    every time I visit the connaught I feel I am in a wonderful hotel.The attention isa lways great, good rooms, good breakfast and the best restaurant in Bournemouth.The reception desk is always quick and ashen you arrive at your room you receive a call from reception askng for your first experience at room. and during all your stay the attention remain at the same level

  • 5
    « Last minute getaway »

    Found this gem on our way to Bournemouth via booking.com. Had visited Bournemouth but never stayed, but knew there were hundreds of hotels to choose from. Connaught importantly has car park, it's a short walk to centre of town. Swimming pool lovely and clean, breakfast very good, staff helpful and friendly. Stayed an extra night as it was so pleasant.

    4
    « A nice place to stay »

    We stayed here last week - specifically for access to the Air Show - for which the Connaught is ideally placed. Previous visit was in '08 since when there have been some subtle but noticeable improvements. Spa is a real bonus - pool is a seawater one and of a decent size. Its use by non-residents must I assume add to the issues with car-parking Selfishly it would be good to see it restricted to residents only but that's unrealistic. Nonetheless car-parking is not straightforward. Restaurant has been improved and food was superb - maitre de Nicky runs a very tight attentive staff and its a shame he doesn't also run the bar where we found the service a real disappointment. Sloppy presentation &brusque manners a contrast with rest of staff. Only other issue for us was the rooms do get very warm and a.c would be a nice feature to cool them.

    5
    « One night in Bournemouth »

    My friend and I were most impressed with this hotel especially as I am a little worried when booking hotels in England as I have had bad experiences. From the moment u enter the reception area, which is beautifully decorated u r treated exceptionally well.The receptionist was very polite and helpful. We booked a room on the third floor with twin beds and a balcony and it was very good but on sitting on one of the beds my friend felt the mattress was far too soft - the duty manager arrived and insisted we look at one of the other bedrooms on the same floor and consequently we changed over - nothing seemed too much trouble. The room was very spacious with drawers and the bathroom shower was great. Did not eat in the hotel in the evening as we were meeting a friend but the breakfast buffet in the morning was exceptional. What was nice was that the hotel buffet was served to us.Did not try the SPA but it looked good. All in all we would definitely stay here again when we next visit friends in Bournemouth.

    3
    « Close to the water front but... »

    I was disappointed in this Best Western "Plus" hotel. The room we had was dingy, old, tiny and not what I expected from a Best Western. We had a view of the fire escape, so don't pick room #8! Breakfast was pretty good but crowded, good selection and good tea. Staff were friendly and helpful. Parking is tight but the staff help you by taking your car keys and moving the cars around to accommodate as many cars as possible.

    4
    « Best Western Connaught+ »

    Well positioned hotel for both beach, town and restaurants. Good facilities including pool, gym and spa. Breakfast very good plenty of choice - fruit, juice, pastries, cereals and cooked breakfast. Spacious room well kept and serviced daily - room would benefit from having a fridge. Sometimes difficult to find parking space. Overall would recommend this hotel if staying in Bournemouth, this was our 3rd visit.

    4
    « Night in Bournemouth »

    Lovely hotel in a good location, would have used the spa but forgot my swimsuit which was a shame. We were only staying one night but wish it could have been longer. The lounge area was very relaxing. I didn't stay for breakfast as it wasn't included and would have been expensive on it's own. Bournemouth was very busy but we didn't hear any noise in our room.

    3
    « Bedroom »

    This hotel is a story of two halves, where by parking is a nightmare, ground floor reception and entrance were exquisitely decorated no expense spared, breakfast room excellent and food very good, we paid for superior room, but felt that this was a below average room for a four star hotel, poorly decorated, shabby bathroom, room badly needed updating with new furniture and a make over, have stayed in many hotels in Bournemouth of a lower grade, but much better decor and updated furniture and full air conditioning which this hotel lacks. Would not return to this hotel.

    5
    « 5* service in a 4* hotel »

    While we booked this hotel not knowing anything about it we were more than satisfied with the hotel when we checked in and it became apparent that the hotel employed the 'cream of the crop' when it came to their staff levels. Nothing was too much trouble for any of them when faced with a request and we couldn't find fault in any single item or person and while we read a couple of negative comments about the carpet covering in rooms and stairs, it all depends on the ratio of pros n cons and in this case, the positives far outweighed and negatives.

    3
    « Not Family Friendly »

    Generally a nice hotel, average. However wouldn't recommend to families with young children. We felt our presence was tolerated rather than welcomed even though children were very well behaved. More than happy to stay away from hotels where children are not welcome, but why take our booking for 2 adults and 2 young children, our £800 odd pound family money but then make us feel like we shouldnt be there. This issue aside if you arent burdened with kids to look after the hotel is in a good location, food is reasonable, rooms in generally good repair and comfortable.

    4
    « 2 night weekend break »

    Location good for beach, town and theatre on the west side of town. We had booked an executive room so had our own car parking reserved space.Friendly check in on arrival. Our room was very nice and what we would expect from the room grade we booked, and quiet on the second floor. Weather was beautiful so breakfast if wanted could be taken outside on the terrace. We also had two meals in the Brasserie which we enjoyed. A musician was playing on both evenings and this added to the enjoyment. All staff we came across were very polite and friendly. We did have an issue on the second day from housekeeping in our bathroom. No shower gel etc had been replaced and dirty towel mat left, but a call to reception and this was dealt with. Would not hesitate in recommending this hotel.

  • 5
    « Excellent Hotel, food and service. »

    Location very good for easy walk into town. Bournemouth is a busy vibrant town in the summer especially. Thoroughly recommend it. We always enjoy our stay at the Connaught and is always our first choice when we visit Bournemouth.

    5
    « 5 ?????????? »

    I really can't say enough how great our stay was here, we had a couple of days booked for our 1st wedding anniversary - decided to book after reading other reviews and I'm glad to say we weren't disappointed. Facilities are outstanding - I had a wonderful massage and the spa itself is lovely. All of the bar and restaurant staff were so friendly and really couldn't do enough for us, even brought us our own special "Happy Anniversary" dessert complete with candle in Blakes restaurant. Breakfast was gorgeous and my husband was thoroughly impressed with a fry up each day! The pastries and fruit were much more to my taste :) thank you so much we will definitely be back!!

    5
    « Great stay! »

    Stayed here last week the staff team are 1st class!Food excellent .housekeeping actually pleasant.Thank you.Swimming pool u can swim in.2min too the beach.Lovely courtyard for breakfast.superb poached eggs on request.The room we had thru group on was fine a little dated,but clean smart n tidy with tea n coffee.

    5
    « Weekend stay for a family wedding »

    Fantastic, one of the best! Staff, room,restaurant all top notch. Unbelievable views at the bottom of the road. Would love to go back, rooms where impeccable very clean as was the halls,I was a where of a wedding going on at the hotel but didn't here a peep! In my eyes somewhere to take the wife away and rack up the wife miles!

    5
    « What an amazing hotel »

    We stayed here last week for two nights. From the minute we arrived the Young man on reception was so attentive sorting out parking for us. We had a room on the third floor which was nice and clean and bright. We ate in the brasserie and the service we received from the waiting staff was exceptional. They are very attentive and nothing was too much trouble. The food was lovely, make sure you choose the chefs choice of sweets and try the sharing plough and as a starter. Everything was beautifully prepared and reasonably priced. Breakfast was lovely, we sat outside and again the staff were excellent. They spa area was good, lovely pool and steam room, jacuzzi and sauna and there is a gym. We had the best experience we have ever had in a hotel. The staff are a credit to the hotel and the manager should be very proud. We will definitely return

    5
    « The 'girls' outing to Bournemouth »

    Whilst some of the part of frequent visitors to Bournemouth, we have never had the chance to stay this hotel. Well, what a delight it is .... From the moment you walk through the front door, you know you are going to have a good time. The staff are just as friendly in person, as they are on the telephone, or over email and the atmosphere they create is just perfect. Even with a one night stay, you have the opportunity to get to know everyone. From the waiter George, to the gentleman in charge of the breakfast restaurant, you feel at home very quickly and they all seem genuinely pleased to ensure your stay is a pleasant as possible. Having read some reviews, I had though we might be disappointed with car parking and the room sizes, however neither were a problem. We found parking for both cars straight away, even though one didn't arrive until gone 5 and the rooms were delightful. We chose ones with balconies, which again were adequate for two persons and provided that extra bit of fresh air on what was a particularly hot day. Food is of a good quality and plentiful, drinks not overly expensive. All in all, you would struggle to find anything better within the price range. We will definitely revisit and thoroughly recommend if you are thinking of staying in the area. Thank you

    5
    « We love this hotel. »

    This was our second stay at The Connaught. The first time just for a weekend but we liked it so much we booked in for a week this time - so glad we did, nothing disappointed. The breakfasts are legendry, didn't use the main restaurant but food in the brasserie is excellent. We chose a standard room with a balcony so the room wasn't huge but big enough, comfortable and clean. The air conditioning was efficient and quiet, much needed as we were there in a heatwave. Five minute walk to the beach, ten minutes to the beautiful gardens and the town. But what really makes this hotel so special is the staff - warm, friendly, efficient, always ready to help and they work so well together as a team. Just a pleasure to be there.

    5
    « Fabulous Hotel »

    We recently stayed in this hotel and it is just a few minutes walk from the beach and close to the town centre. The food is top notch and all the staff were very welcoming and friendly. Our room was large and modern decor. The pool was large enough and never seemed to be too busy which was great! We will stay here again on our next visit to Bournemouth!

    4
    « Excellent service »

    We had a lovely week in the Connaught. Our room was a good size, bright and airy and very comfortable. The pool is a good size for a hotel pool and we enjoyed using it. What really makes the difference is the staff; they are all extremely helpful and very friendly. We would recommend it.

    5
    « Don't hesitate to book! »

    What a gem. We wanted to stay overnight in Bournemouth and most of the mid range hotels looked dated and grim. The Connaught was so much better than we anticipated. Modern fresh decor, friendly and efficient staff. So good to stay in a hotel where everyone smiles. Our room was spotless. We were pleased we paid the extra for a balcony room. The pool is large and was never crowded. The breakfast was excellent. Quality ingredients and cooked beautifully. We ate breakfast outside. The treatment we received from start to finish would put many 5 start hotels to shame. The location just a couple of minutes from westcliff lifts and zig zag walk to the beach was great. Only 5 mins from the triangle to walk down to the shops. Perfect!

  • 5
    « Short stay for family wedding »

    Lovely room , friendly staff from manager to chambermaid and excellent amenities. Great breakfast taken on the terrace with plenty of choice. The hotel was in a great location 5 minutes walk from the beach and not too far from the parks and shops. Would definitely stay again if returned to Bournemouth.

    5
    « Short Break - Excellent Staff »

    We stayed at this \\Hotel for three nights at the end of July and were not disappointed. The hotel is clean and although our room was small it was clean and comfortable, although a little hot as it did not have air con. The bathroom was newly furbished with a good shower but no bath , which we did not require. All the staff were extremely polite,helpful and efficient and the food exceptional particularly dinner in Blakes. We did not use the Spa or pool due to lack of time. Car parking can be a problem if the hotel is full and the car parking spaces small. The Hotel is located in a quieter part of Bournemouth but only a 10 minute walk into the Town or promenade. Would recommend this Hotel and will certainly hope to stay again when next in the area.

    5
    « Amazing !! »

    I came here on honeymoon and I loved it. We have been going to you for two years now and just cannot fault the place. The only thing which upset me was a whole bottle of champagne was taken out of our room and thrown away which ww had paid 20 pounds for and had ordered as an extra treat as we were on honeymoon. So felt we should of been refunded this

    5
    « Beautiful hotel, amazing staff. »

    We had a room with a balcony was incredible nice size and great facilities. The spa was lovely and free to guests in the hotel. Staff were all warm and friendly, breakfast was beautiful with buffet and table service. Blakes restaurant was amazing, beautifully decorated staff were all fantastic and the food was lovely. i would definitly stay again when i am next going to Bournemouth.

    4
    « Great customer service, excellent food! »

    Stayed at this hotel on a business trip. The hotel is in a great location, near to the beach and pier, also the bars etc. The hotel rooms themselves are dated and basic, in need air con, and a face lift (more than what's already been done). However, they serve their purpose. The staff are great, so polite and helpful, really very good. The food in the restaurant and brasserie was superb, absolutely delicious. Would highly recommend if you're staying but also for anyone else in the area. If in the area again, I would go back.

    5
    « Short break »

    A lovely hotel, close to beach and not far from town centre, staff were all very attentive. We had suite (58) with balcony and used spa facilities, it was lovely to spend this last minute break at such a lovely, clean, relaxed hotel. I would stay here again.

    5
    « Birthday 'girls' day »

    Had the most perfect day at the Connaught. Me and my sister in laws had a spa treatment along with full use of facilities and lunch. The beauty therapists were well trained with great customer skills and made sure we had a relaxing experience. Maria in particular made sure our whole stay from start to finish was the best it could possibly be. Very professional and gave our stay the personal touch. All staff were welcoming and so polite. I couldn't fault anything. I would highly recommend to anyone.

    5
    « We love this hotel »

    Although the rooms are comfortable and perfectly adequate, we stay here because of the restaurant food. It is very good and we have never had a bad meal. The staff are friendly and helpful and, overall, we always have a very pleasant stay.

    5
    « Top notch a must if staying in Bournemouth »

    This is the second time we have stayed at the Connaught hotel It is class, staff cannot do enough for you. Eating in Blakes for a evening meal is not to be missed. Breakfast is just wonderful & also very relaxed. If you can use the spa at the hotel it is heaven,massage is wonderful along with the swimming Pool. Both stays at this hotel has been fantastic along with all staff. Will be returning again as it is the best we have come across and is so relaxing 10/10 Susan & Paul

    5
    « Lovely hotel and staff, close to beach and town! »

    I booked The Connaught Hotel for a very last-minute weekend break at the end of July. The majority of hotels were fully booked due to an annual dance festival in Bournemouth. However, The Connaught had 2 suites available and at a very reasonable price (considering they were suites and we were booking during peak season). The booking process was extremely straight forward and the lady taking my call couldn't have been more helpful if she tried. As we also booked directly with the hotel, this meant that parking was also included (big plus!). My mother and her partner were due to arrive earlier than myself, though this was not an issue. I called ahead and was able to check them in and arrange parking over the phone before they even reached the hotel. The Suites were huge and had a separate sitting room and large bathroom with Jacuzzi bath and shower. Though not exactly modern (the Connaught has more of a traditional feel), the place was spotless! The breakfast in the morning was very tasty and had a fantastic variety. I'm Coeliac and so always bring my own bread/snacks with me, though this was not necessary...I was fully catered for (even with the 24hr room service menu). We tested out the spa on one of the more miserable days and had a lovely massage and swim in the pool. All in all this hotel gets a big thumbs up for me. The cleanliness, the facilities, the food and most of all.. the staff. Thank you for such a wonderful weekend!

  • 5
    « 3 Day Break »

    We where recommend this hotel by friends and we must say it was a very good choice. The Connaught was very clean and the staff where first class and I must say we shall be going back later in the year . The breakfast was exceptional and I can honestly say this was one of the best breakfast that I have had out of all hotels that i have stayed in.

    5
    « Clean, warm & inviting experience »

    Stayed for an weekend, was a lovely hotel that provided a warm & inviting experience. The hotel was clean and well presented with a upper class feel. with air conditioning and with a lovely bed it was an easy sleep both nights. Breakfast was amazing and would highly recommend it! all and all, perfect!

    4
    « First visit »

    The hotel is very clean and the service is first class. The food is quite expensive but we ate in the Brassierie and it was excellent. The pool, sauna, steam room and jaccuzi were all very relaxing. The décor is dated in the corridors and bedrooms and we only found the hospitality tray as we left but the beds are comfortable. We had a room with Air Con which we needed as it would have been noisy with the window open. The surrounding neighbourhood is quite untidy and the car park is very small so not everyone has a space to park and may have to park some way up the road.

    5
    « "Excellent 3 day break" »

    We stayed at the Connaught hotel for a long weekend break, the room was on the 3rd floor (53) with a balcony and air conditioning, it was very clean and tidy with plenty of space. The staff were always welcoming and friendly and the food in the Brasserie was well priced and very good. We only used the steam rooms and pool area but its an ideal location to unwind and have a break for an hour. Would recommend and we would stay there again if in Bournemouth. Parking was tight but we found a space and was allowed to check in early as the room was ready, didn't have to use the car all weekend so no issues re-parking. Pool receptionist could do with taking some tips from the other staff members as on both occasions he seemed abrupt and short and not the most welcoming!!

    4
    « 5 Day Stay »

    Good clean room, free safe & Wifi and parking, nice clean/tidy room, staff were all very friendly, helpfull, we had 2 meals in Blakes both were outstanding, would go back to eat there even if i wasn't staying there, spa area good, clean areas used the facilities daily , quite relaxing

    5
    « Fantastic »

    We stayed at the Cannaught last weekend and it was fantastic. The hotel has now installed air conditioning and safes in their superior rooms. The air conditioning was brilliant as it was very warm last weekend. The staff were friendly and helpful. The pool was lovely and refreshing. Food was excellent. Can't wait to return

    5
    « 3 day stay at Bournemouth »

    We wished to spend our 59th Wedding Anniversary at the resort well remembered from many visits long ago.We stayed at The Lodge where everything was good plus,room neat and tidy(room maid excellent) Access main hotel easy, food excellent,and best of all the staff at all levels were great. Our only drawback was parking We were lucky and always just made the last space but it could have been a nightmare. In summary Good value had a great time

    4
    « Bournemouth short break »

    Stayed in a Junior Suite in the Connaught Lodge which is attached to the main hotel with access to both gained through a courtyard garden. Room facilities were very good. Water, tea and coffee ( made special by having a Nespresso machine for proper coffee) and even a bowl of toffee (nice touch). Location was perfect. Ten minute walk to centre of Bournemouth. Made use of spa facilities. Small but adequate. One downside: nowhere to sit by pool as the five loungers were taken. First evening we ate in Blakes, the hotel restaurant. Fabulous food, all beautifully presented, good wine and attentive staff. All in all, I would stay here again and recommend it to others.

    5
    « Exceptional »

    3rd visit and stay was as enjoyable as ever ..they know how to do service here. Rooms are v comfortable (recommend go for a ?superior' room) and contain all you need. Blakes (the hotel restaurant) in the evening is probably one of the best places to eat in Bournemouth. The brasserie too is excellent. The staff are professionally attired, engaging, polite & courteous ..it does a make a huge difference. The hotel is spotless - cleaning staff and chambermaids take a bow! The Restaurant Manager, Nick Rutigliano is a star, extremely personable and knows his wines! One evening at the bar I made a mistake in ordering a cocktail ..it was changed with an ?absolutely no problem sir' ..these things you remember. Spa, sauna and pool are really good. Be aware that the car park does get full even with the benefit of the overflow at the adjacent lodge ..an occasional minor inconvenience though when you balance it against all the plusses.

    4
    « Nice hotel »

    Enjoyed our nights stay here just a couple of niggles. On the very positive side this is a nice, clean hotel with excellent staff and all seem well drilled and obliging. Room quiet but badly needed air con and better condiments. Spa was ok and nice to have. Car parking is pretty trying with few spaces all tight and most reserved for suites. This as a minimum should be stated on bookings! Breakfast was good and nice to sit outside in the sun. Overall pleased with stay.

  • 5
    « vERY GOOD »

    Everything was fine, could have been more generous with the tea coffee and biscuits In the room. The little brick walls in the car park were a hazard especially with limited car parking. The service in the dining room was excellent.

    5
    « Birthday Trip »

    I booked a last minute 1 night stay for my other half's birthday. Whilst booking, the Connaught offered reasonable prices and photos offered showed a clean and tidy hotel. We were not disappointed. We received a friendly welcome at reception. A beautiful, simple but clean room. My other half and myself also made use of the swimming pool and the hot tub a couple of times during our stay. It was just what we needed after a long day walking along the seafront. The hotel in a prime location, less than a 10 minute walk from the seafront, with good access to the town centre and local restaurants. Went into the bar area for a drink before we went off to have dinner at a local restaurant. I was SO impressed with the bartender that he knew how to make my favourite cocktail, a Dark and Stormy which isn't a overly popular or well known drink. A good night sleep on a cosy bed and breakfast was scrummy and plentiful. We will be returning to the Connaught on our next trip to Bournemouth and will be sure to try the Blake's restaurant, as the food coming out the kitchen looked and smelt delectable.

    5
    « Happy to return »

    Have stayed here this year a total of 8 weeks for business. The hotel is of a good standard and the staff are accommodating. Parking is limited but you can double park and leave keys at reception. Will no doubt return in the future. Food is also very good and reasonably priced. Everything you would want in a hotel. Would recommend

    3
    « Ask for a large room with AC »

    We were allocated room 14. Far too small, noisy from the lift (which is literally in the room) and noisy from the corridor as you are on the end and everyone goes past. No air conditioning and if you open the window noise and smoke from the courtyard drifts in. Bathroom was tiny. I know they are refurbing what is essentially an old building but this room should only ever be single occupancy and for one night. Other than that, staff friendly, good location, excellent food in either of the restaurants

    5
    « A lovely hotel and we will be back! »

    Just spent a few days in a delightful hotel in Bournemouth. We stayed at the Connaught which is a handily placed hotel. The first thing you see when waiting at reception is the pleasant environment. Wandering around you see quality furniture; dining rooms which are beautifully set out with quality table ware. You have a choice of going into Blake's restaurant or the Brasserie for more casual dining. Both offered superb food, both offered the opportunity to eat outside; both provided waiter/waitress service. One of the days was our wedding anniversary and we had booked a top restaurant in town, but my wife was so impressed with the hotel dining we cancelled the other and ate yet again in the hotel. In fact because Blake's is open to non residents we were talking to a number of visitors who were staying in local hotels but came here for dinner! They were so impressed with the food when comparing them to where they were staying. Although the menu was varied the food beautifully cooked and served well in both appearance and speed I am unsure whether there would have been sufficient range to cater if we had been staying for a week or more. I guess being on bed and breakfast we would then go to other restaurants. Breakfast was excellent the food piping hot with a good variety and again beautifully cooked. What was also a bonus was that toast was brought to you instead of having to use those self service toasters which take 3 trips to brown and waste so much time waiting for the finished article. It was a combination of choose your own breakfast food and waiter/waitress service. Another major plus for me was the parking facilities. We had no trouble in getting a spot and it was free. I have been so used to paying £20 par days at some hotels. Our room was on the first floor a bonus in one sense that we could walk rather than take the lift. The lift is quite small and therefore people queued waiting for it to return. We were in a north facing room which did not offer much in the way of scenery. I am not sure that you will get a good view in any part of the hotel but I guess the southern aspect may provide the best chance. The room was more than adequate; the bed very comfortable and big enough. There was no fridge or mini bar. A couple of negatives. The weather was very good and hot during the day and this impacted upon the room. Although there was a large fan to cool us down some of the windows only opened a short way. We had one uncomfortable night and had to decide whether to put up with the noise of the fan or turn it off and gently cook! I guess in England this does not happen too often since days as hot as this are rare. The second thing of note was that the toilet was very tight between the wall and the sink and a reasonably large person may have a struggle. The shower was situated in the bath as opposed to a ?walk in.? Having said all this ? we would definitely return to this hotel. In fact having been to Bournemouth many, many times and stayed in very many hotels we would go back to the Connaught.

    4
    « Celebrating our wedding anniversary »

    Reception staff were very welcoming and our room was very nice. Breakfast was lovely and there was the option to eat out in the rear garden. Facilities were good however the swimming pool could do with an overhaul as there was a few tiles missing. Overall had a lovely weekend and would return.

    5
    « Very good hotel »

    We stayed for 4 nights in the Orchid suite. Excellent room and as we were extremely lucky with the weather the balcony and air conditioning were a plus. Had a meal in the brasserie which was excellent. Breakfast was more than adequate. All the staff we came across were very friendly and extremely efficient including the room maids. Nothing was too much trouble. Never got round to using the spa so this will have to wait for our next visit!

    5
    « A lovely hotel »

    The Connaught Hotel is a fine hotel. The service given was excellent. Checking in was swift and painless. Our room was spacious, clean and tidy and the facilities were very good with air conditioning that worked well and was very welcome. Our room was serviced daily early and the ladies who performed this service were pleasant, professional and well mannered. Breakfast was served in Blakes restaurant, there was ample to suit all needs. Special mention needs to go to the gentleman who appeared to be in charge at breakfast, he was cheerful, helpful and engaged with clients, all the waiting on staff were very helpful and efficient as well as pleasant. We had evening meals in both Blakes and the Brasserie, the food on offer was excellent with regard to portion size, variety and presentation. The swimming pool was clean and not one of those tiny pools that you often find in a hotel. The water in the pool was well regulated with regard to temperature, I have often been in pools where the high water temperature makes swimming unpleasant. Car parking can be a bit tight but it is very well managed. We can find no fault with any aspect of the Connaught Hotel, it is well worth staying here. The staff regardless of where they were employed were a credit to the hotel, there are people who work behind the scenes that also provide valuable input to make the Connaught a pleasure to stay at.

    2
    « TIRED »

    Firstly, the hotel itself is lovely. Its very clean with good facilities and really great,accommodating staff. Our room in the Conaught Lodge was basic but very clean, with nice furniture, bedding and a comfortable bed. Unfortunately there was no air conditioning, so the room was very hot. Admittedly we were having warmer than usual weather at the time, but we were only given a small fan which only served to circulate hot air. There must be hot water pipes running through the walls of the room we were given (rm. 206) as the walls were actually hot to the touch. It was close to 30 degrees outside plus the heat radiating off of the walls made it feel like we were in a sauna. We booked a much needed three night stay (a first without our children) and hoped we would return feeling relaxed and refreshed. Unfortunately due to the temperature of the room we got very little sleep and returned home feeling more tired than when we arrived.

    4
    « good value clean & lovely staff at breakfasts »

    good value clean & lovely staff. Breakfasts lovely (special mention to the older gentleman foreign waiter - a real star!). spa treatment was excellent value too as was the special masseuse. comparatively quiet for bournemouth.pleasant lounge area.

  • 4
    « Lovely comfortable hotel »

    We had one night here in July and found the hotel to be of a really good standard. (I've stayed at other Best Westerns that haven't been quite as good as this one) All of the staff were very friendly and couldn't be more helpful. The pool and jacuzzi were fabulous and clean with a good range of spa treatments available. We had a Superior room which was quite large but only downside was the lack of air-con, in what was the hottest few days of the year so far! There was a fan which did manage to keep the room slightly cooler during the night. Breakfast was a buffet style and had every option you could want, again the waiting staff were all very friendly and polite and a lovely patio for eating outdoors. Great location, a lovely walk down to the beach, gardens and into the town centre, although it was a steep walk back up! The hotel has a direct link to a taxi company and it was only a 5 minute taxi ride for £5 into town, if you didn't want to walk.

    5
    « An old friend »

    We have been coming to stay at the hotel for 25 years and seen many changes. The facilities are excellent and there is a good choice of different types of rooms. Dining in is a must, either in Blakes restaurant or the hotel brasserie. It was lovely to sit outside for breakfast too.

    4
    « A few days away »

    Hotel is located approx 10 mins walk from the pier & beach, (downhill) there is a lift down to the beach (costs £1:20).. The room was No 43, is a little on the small side as double rooms go, its has all the normal hotel items... tea & coffee / hairdryer / air con...ect all to a good standard....The breakfasts are very good, buffet style, so lots of choice... The downside to the hotel is the car park... its gets very crowded.. every night it had double parked vehicles although the hotel seem to manage it well...

    5
    « Great stop over »

    Room was small but I was advised that this was the case. Was a very hot day but a fan kept the room manageable. Easy check in and friendly team of staff in all areas. Enjoyed an evening meal in the brasserie and as weather was fabulous ate outside. Very close to the beach, down a hill tho but was zig zag pathway so manageable. I try and use B.W as often as possible as standards are always good.

    5
    « Fantastic »

    We stayed in the hotel for 3 nights. It was extremely clean. Staff were totally attentive and polite. I have a food allergy and Nicky in the breakfast restaurant went out of his way to ensure that I had toast every morning that was appropriate for me. The spa facilities were clean, well equipped and reasonably priced. The room was great. Traditional yet stylish. Very clean and comfortable with service every day of our stay. Our only regret is that we didn't eat our evening meal in the restaurant before our last night, as we could not fault it in any way. Can not recommended highly enough. We will be going back. Thank you The Conaught, Bournemouth.

    5
    « Accommodation and pre-Wedding Drinks Reception. »

    We were able to book a number of rooms in the Connaught Hotel for our invited Wedding guests. Apart from one guest, all were very happy with the allocated rooms, while the Orchid Suite was exceptionally good, especially with the Air conditioning! A Drinks Reception was arranged for up to 40 people and the Hotel staff were extremely helpful and responsive as the final details were put in place, the venue set up and the invited guests entertained. Many thanks to all, especially Kevin (the Duty Manager) for his personal attention to detail and willingness to help in any way he could. The Hotel facilities were of a high standard with a pleasant Swimming Pool, Sauna, Steam Room and Solarium, while the Breakfast Menu was delightful. On our first evening in the hotel, the Brasserie Staff were extremely helpful in setting-up a last minute request for a Table of 18, supplying high quality food at reasonable prices. I cannot recommend the Connaught Hotel, its Staff and facilities highly enough and we will certainly visit again. Thank You to all, especially Faye, the Sales Manager, for her assistance.

    5
    « Last minute break in Bournemouth »

    Have stayed at this hotel man times and it always delivers excellent service and is in a great location. Rooms are very comfortable, spacious and in great decor and always clean. The staff are very friendly and nothing is too much trouble with great service. The leisure facilities and the pool in particular are first rate. Blake Restaurant deserves all the accolades it receives and if you want quality and taste food well presented coupled with excellent service at the table this is the place to go. Breakfast is very varied and of very good quality. I can,t speak highly enough of this hotel and always come away having a great break.

    5
    « I love this hotel! »

    I have stayed at the Connaught several times and had a really good time every time. I have tried a few different rooms including the suites and this time I went for a double with a balcony (room 55). Fist up the room, no getting away from it this is a small room, with the tub chair in place you either have to move it or get out of bed on the other side. For me this was not an issue as I was on my own but for two people the room might be a little small however, the hotel website does give accurate dimensions so the size of the room was not a surprise to me and I have always found the descriptions of the rooms to be 100% accurate. The reason I booked the room was for the balcony, it really makes a difference if the weather is suitable to sit out it means the size of the room really is not an issue; however if it is cold or rainy I would find the room a little small. Having said that the room was immaculately clean, the bathroom facilities excellent and the bed was incredibly comfortable. Although the room was adjacent to the lift it is not the kind of hotel that late nigh comings and goings would keep you awake. In addition to the balcony the room also had individually controlled air conditioning that can be set to just how you like it. I much prefer this system to central Air which never seems to work as well. Throughout my stay the staff were amazing, so helpful and actually seemed to enjoy working at the hotel and they were happy to chat or offer advise and thoroughly made you feel the centre of attention. Again the food was excellent both breakfast and dinner (in the brasserie) and I really did feel sad when I had to leave, the good news is I have already booked my next stay for September. I really can't recommend this hotel highly enough, but before you book a balcony room consider the size of room you would like

    5
    « Outstanding.....again »

    I really love this hotel. From the moment you step through the door you are made to feel very welcome. The hotel is clearly very well managed and the staff, without exception, are incredibly professional, helpful and friendly, they are all real ambassadors to The Connaught. The hotel has a lovely Brasserie which is the less formal option for your evening meal, you can even order some delicious dishes that are available from the restaurant (Blakes) menu. The staff in Blakes and the Brasserie are wonderful and in particular the manager, he is so friendly and accommodating and a real credit to the hotel. The spa is fantastic, a lovely way to unwind at the end of the day. Overall a fantastic hotel that just seems to get better.

    5
    « weekend with friends »

    Great stay with friends in this gem of a hotel, reception/lobby, bars, spa and outside seating areas are faultless, very easy to relax and the staff 5 star. Breakfast very good and plenty of it. Location an added bonus, just a stroll to the beach and town. Treatments at the spa were wonderful. We had the most fantastic Champagne afternoon tea on the terrace in the beautiful sunshine surrounded by colourful summer flowers ...amazing. only negative the room was small, stuffy with no air con and a heated towel rail we couldn't turn off

  • 4
    « Overnight stay »

    The hotel is great, the reception area very clean and welcoming. Staff friendly. Was a single traveller so room was obviously a little small with just a single bed and overlooking the car park! But apart from that it was spotlessly clean and all the facilities were available, tv, free Wi-Fi, hairdryer, tea and coffee etc

    4
    « Enjoyable stay »

    We stayed at the hotel for a 4 night break. The staff were very helpful and friendly and the food in Blakes restaurant was very good and staff professional. Every area of the hotel was very clean. Would stay here in future

    4
    « Great service. Room a little small »

    We spent two nights here in July. Service all around the hotel was excellent. The hotel was full and to be honest we were disappointed with our room (34) which was small and the décor rather dark and dated but clean. The en-suite shower room was really small too and the shower not very powerful. Basically it was not up to the size/presentation we expected but everything else at the hotel was lovely and communal areas including the brasserie well done out. The area also was very higgledy piggledy and not as we had expected although a short walk from town. Recommend going to Westbourne, only 5mins from hotel, if you want boutiques rather than chain stores.

    5
    « Mid Week Break »

    Stayed at the Connaught Hotel for two nights with my mother recently. From the moment we arrived the staff couldn't do enough for us. Our room was in the Lodge, a short walk from the main hotel. Lovely big bathroom with double shower and very comfortable beds. We were on the 2nd floor which meant trips up and down in the very small lift but the Lodge was very quiet in the evenings and it didn't take long to get to the main hotel. We loved eating in the Brassiere which had a varied menu and was beautifully decorated. I used the spa facilities. The pool is a good size and all areas were very clean. The hotel is very close to the sea front and the stunning beach. The breakfasts were great with a lot of choice and the chance to sit outside. Overall a great stay. Staff excellent and a very lovely hotel in a perfect spot. Will definitely stay there again.

    5
    « Wonderful 3 Night Stay »

    My self and husband had 3 night break at the Connaught Hotel.We cannot speak highly enough of the first class service of which we received.From the start to the finish staff were highly professional and also very friendly nothing too much trouble nice to be greeted with smiling faces which can be very rare.Breakfast was of high quality with lots of choice.Wonderful pool and spa facilities.Excellent value would highly recommend this hotel and will be staying in the future

    4
    « Nice hotel »

    Very nice hotel situated on a hill overlooking Bournemouth. 10/15 min walk downhill into town but walk back not for those who have any difficulties walking. Staff excellent, very friendly and good all round service. Food in restaurant at night was excellent, well presented and not too expensive. Good selection of drinks on offer. Breakfast was very good, good value if you book at time of hotel reservation, much cheaper. We had a superior room which had all you required but was small but we spend little time in rooms so was not an issue, there was a small balcony with two seats. Wifi was free but was intermittent slightly annoying but we were not there for work. Good hotel on a lovely coastline, great for walking.

    5
    « Excellent Hotel »

    This is the second time we have stayed at The Connaught , both times for one night as we had a couple of concerts at the BIC which is a short 10 min walk down the hill . A very good location for accessing the lovely beach . The room was very clean and the bathroom has some nice products ( soap , shower gel etc ) All the staff were first class and very attentive . The breakfast was very good and as it was a pleasant morning we sat in the courtyard which made it feel as though we was sat abroad in a sunny climat ! We did not use the swimming pool and spa facilities but it all looked top class . We have recommended this hotel to friends and family and will continue to do so . Oh and must not forget to mention the bar which has good beer and the coffee was also very nice for that pick me up after a big night out on the tiles . Well Done to The Connaught Staff !! Keep up the good work we will be back !!

    5
    « First class service »

    We stayed in the Connaught Hotel for 5 nights, booking the Orchid Suite for us and a twin room with balcony for our teenage sons. From the start we were impressed, the reception staff were friendly and professional. We had an allocated parking space which was reserved using a pillar with a key to enable us access to the space. This was particularly useful to know we had a parking space to come back to. The rooms were lovely especially the suite which was spacious and luxurious with a beautiful freestanding roll top bath and separate double shower. The toffees complimentary water and luxury toiletries we an added bonus. We had a fridge in the room together with an espresso machine. There was a kettle with tea and coffee making facilities which is a real plus after a day sight seeing. We made good use of the on site spa facilities which had a good sized pool, steam room and sauna as well as a jacuzzi. They also offer spa treatments which we did not use. There was a good cardiovascular gym and a separate weights room which was a huge hit with the boys. Breakfast was excellent and there was plenty of choice. I had porridge ( the best I've ever tasted ) and poached eggs ( done to perfection ) both available on request and they were served quickly on both occasions. The boys preferred the cooked breakfast and there was a great choice which included fried bread ( a huge plus for my husband who often moans that this is so rarely available in hotels. However the biggest plus for us had to be the staff who without exception were friendly and helpful and really added to the enjoyment of our stay. Without doubt a hotel we would like to return to.

    4
    « overnight stay »

    lovely hotel, for the price the bedroom is small, lacks furniture. meals good quality, lovely food but dinner rather expensive. However already booked a longer stay there again next May - location to central Bournemouth key decider, and facilities of lovely swimming pool & Jacuzzi, steam room & sauna etc.

    4
    « nice hotel in rather run down area of Bournemouth »

    The hotel was very good apart from one rather disappointing meal. My room was fine although there were a few steps up and down from the lift which might make it a bit difficult for some. The breakfast was plentiful and varied. The area is reasonably handy for the pier and gardens but uphill to return. My main downside was the general area of the town which felt a bit rundown with a "beach bum" hotel across the road and an old settee on the street corner (of course this might have since been removed ).

  • 3
    « BazzaRoy. »

    We decided on a day trip to Bournemouth, and wanted somewhere decent to eat during our visit. We consulted TripAvisor, unfortunately our first two choices were fully booked. We called round and this Hotel was able to accommodate us at short notice. This restaurant was nicely appointed and a pleasant and comfortable place to dine. However we originally booked the a la carte restaurant, but I wasn't appropriately dressed, so we were redirected to the brasserie. We were finally seated and placed our orders. We ordered starters, my wife ordered pan seared scallops with textures of carrots, and pork crackling dust. I ordered moules marimnieres with white wine, shallots and garlic cream with fresh bread. Our mains were sweet chilli glazed pork belly, with warm mango salsa, cucumber, confit lemon zest with parmentier potatoes. I had Connaught bouillabaisse with fresh bread and aioli. For desert my wife had triple chocolate chip brownies and vanilla ice cream. I had Madagascan vanilla creme brûlée with raspberry and black pepper sorbet, and a mini macaron. Also my wife had cocktails, there was a two for one cocktail offer, I couldn't drink because I was driving. After the meal we retired to a sofa and sat listening to some extremely good and relaxing jazz music. We would judge the food and drink to be slightly over priced, and the service wasn't quite what we expected. I doubt that if we visited Bournemouth in future that we would dine at this establishment again. Also we detected a kind of snobbery which we found an uncomfortable experience.

    5
    « Great Weekend »

    We too were part of the large rail group from the North East that almost took over the Connaught Hotel for the weekend. Despite our numbers the hotel staff were neither overwhelmed or overawed. The welcome and efficiency of check in was exemplary- in fact ALL the staff throughout the hotel were professional,courteous and above all friendly. We ate in the Brasserie on three nights and found the food very much to our liking, Here, like elsewhere, the staff worked as a team,who obviously enjoyed working together and who found nothing too much trouble. The room we were in on the top floor with an east facing balcony was clean,comfortable and well maintained- shame we didn't need to use the air conditioning -but this is an English summer! In conclusion we had a wonderful stay,sadly we live to far north to make regular visits

    3
    « Staff great room a shoe box »

    My husband and I checked in here last night for 3 nights. When we saw the room I was very disappointed with the size It does have a balcony and faces the garden but it really is not acceptable in size for the nightly rate of £159 or for a hotel of this grading. I have to say when I went to reception they did try and find an alternative but without succes as the hotel is fully booked and the one they could offer had a bath and we require a shower it did seem to have a better layout but again was very small. The staff are very good and the food last night excellent as was the service. At 6.30am we have been woken with chatting from next door not the hotels fault but obviously there is a lack of noise insulatiion.

    5
    « Excellent! »

    Just returned from a short break at The Connaught and once again we were delivered excellent service. We have stayed at this hotel for over 15 years now and never fail to be given a warm welcome and a made to feel at home feeling! The hotel has some beautiful refurbishment and the meals are to die for. Thank you, we will be back (August) ;) You will not be disappointed with your stay here!

    3
    « Not great »

    Disappointed of this hotel which was advertised as a 4 star. The location was not ideal, and although I understand that Bournemouth is hilly, there is a good upward gradient when walking from the sea front. The communal areas including the reception, bar and dinning rooms were good. I did not have the opportunity to visit the spa due to lack of time. The room we were allocated was small with a balcony. I felt that there were some shabby aspects here. The balcony needed a general clean. There were lots of cobwebs and it looked unkempt. I found that the breakfast lacked choice for a 4 star and the food was cold from the serving plates. However I found all the staff who I encountered were very pleasant and helpful.

    5
    « Will stay here any time »

    We were part of a rail tour group from north east. we were given a very warm welcome by the manager. All the staff were professional, efficient yet friendly - nothing was too much. rooms were very clean and appropriately furnished. Linen and towels were spot on. The Spa facility was very relaxing. Food was most enjoyable that includes breakfast good range available. The restaurant and the Brasserie were very popular and served excellent well cooked, well presented food all by smiling attentive staff. Well done.

    4
    « Lovely, efficient hotel »

    We stayed for 3 nights in a suite. This was lovely but pricey. Beautiful bathroom, plenty of room to relax and a good breakfast. The hotel isn't on the sea front but is convenient. We would choose to stay there again.

    5
    « A really good hotel »

    Another reviewer has already reported a stay as part of a very large group of people. As a group of four friends we were in the same group but independent of the other reviewer. The Connaught Hotel is absolutely first-class. My wife and I have stayed in hotels all over the world and the Connaught is as good as anything we have experienced and far better than a lot. The room was comfortable and clean; the decor throughout was in excellent condition; staff were helpful, courteous and friendly without exception. The hotel was clearly very full, but everyone coped extremely well ? congratulations. We must make special mention of the dining room. Breakfasts ran without a hitch and we dined every evening in the Brasserie ? we did not feel the need to go elsewhere.

    5
    « Excellent »

    We stayed here for one night to see relatives before heading off on holiday. We arrived at approximately 8-30 pm and were away by 9-00 am the following morning so we didn't really have time to see all the hotel's facilities but, what we did see, were very good indeed. Our initial booking at the hotel went without hassle and the hotel staff answered what questions we had quickly and correctly. We were much later arriving than we had planned and had to call the hotel to alter our dinner reservations; again all the staff we spoke with were very helpful in accomodating our revised schedule and suggesting possible alternatives. We had booked an Executive Double room - guaranteed parking and a balcony - and were upgraded to The Orchid Suite. This was clean, spacious and comfortable. The toffees they provide get a mention as being some of the nicest toffees I've ever eaten! We had dinner in Blakes Restaurant. The dinner was good and technically competent but they didn't do anything to really make the meal memorable. The service was very good and friendly with the speed of service being altered to match the speed at which we ate. We weren't the last couple to leave the restaurant that evening and it was rather off putting to find the tables being reset for breakfast before we'd finished our meal. We did have a problem turning on the AC in the bedroom however, once it was working, it worked without a problem and was welcome overnight. WIFI is free and has a very strong signal. Breakfast the following morning was again served in the restaurant although there was the option to eat outside on the patio if you wanted. We took advantage of this as the weather was good. The choices at breakfast aren't the widest I've ever seen in a hotel however what was served was hot, fresh and tasty. I remember breakfast as one of the best hotel breakfasts I've eaten. We paid £179 for the room including breakfast and I think it was worth that.

    5
    « Excellent Hotel »

    I stayed at this hotel as part of a trip with a large group of people, we all arrived together and there were alot of us. I was expecting to wait sometime at the book in desk but I couldn't be more wrong. From the minute the coach pulled up outside the hotel until the minute we got back on the coach for home the staff at this hotel couldn't be more helpful. We were greeted by Paul, the manager on duty that day and his staff who assisted us to the book in desk. They were all well prepared and we were all on our way to our rooms in no time at all. I stayed in the Connaught part of the hotel. The room was spacious, very clean and lovely. I can't say enough nice things about this hotel. The food was very nice, great breakfasts. The hotel looks amazing. The staff are friendly, very helpfull and professional. The Connaught and Best Western are linked by a lovely seating/ garden area. I would definitely recommend this hotel and would like to pass on my thanks to Paul and his staff for a very pleasant stay. Lorraine x

  • 1
    « No Act of goodwill at all »

    Hotel which is be sure to have clients so manager doesn't care about them !!! The notes reveal tendencies but they don't reflect reality !!! Customer service close to zero !!! Make sure that you have the right reservation otherwise No one will help you to arrange it at the hotel.

    5
    « Excellent stay at The Connaught »

    We chose this hotel for a short break and were very pleased. The hotel staff were extremely pleasant and helpful throughout our stay. We had two evening meals at the hotel one in Blakes restaurant and the other in the Brasserie, both of which were excellent. We used the spa swimming pool in the mornings and evenings which were calm and relaxing. We'd like to give a special mention to Abdo in the Brasserie for his excellent service but to be honest all the staff were very friendly. There was also a good choice at breakfast. Would highly recommend this hotel.

    5
    « Really good! »

    I meant to write this review a while ago, as my stay was in April for a conference. I tend to prefer guest houses to hotels, generally feeling that you get better value and have more funs when not in a hotel! Well, the Connaught Hotel proved me wrong, nice room, amazingly huge bathroom, really pleasant staff and the food was pretty good too. It was incredibly convenient for the conference centre, hardly more than 10 minutes walk, very quiet, comfortable and very clean. The restaurant was really good, the food and the service equally as impressive. And the Bistrot was just as pleasant. Great place, not surprising it is scoring so well, I would certainly come back.

    5
    « Would highly recommend »

    From the moment you arrive at the hotel you are welcomed in our case a young man called Michael who was delightful and put us at ease right away. We also saw the General Manager on the car park who was assisting an elderly gentleman to park his car and he sounded so lovely. Nick Rutigliano, Anna and all the team made the holiday, they were extremely efficient and kind and couldn't do enough for you. On meeting Ben the head chef he also wanted to make sure my dietary requirements were met and felt very spoilt in him taking time out of the kitchen to speak to me. We managed to eat outside four times during our stay which was superb. We felt very relaxed and wouldn't hesitate to rebook at another time. We have already recommended the hotel to our friends who are hoping to book for their wedding anniversary.

    5
    « WEEKEND BREAK »

    Our second stay this year will do it again soon. Ideally placed for the concert at the BIC which was the main purpose of our visit. Cannot fault the experience and service from all the staff here.Thank you.

    5
    « three night stay »

    The hotel is on the west cliff, with lovely walk to the pier. Third time in staying, this time we has a reserved parking space which is a great bonus. Room on the third floor lovely and quiet with great balcony. Staff very good was arrived early our parking space was already free and the room was ready in very good time. Breakfast always good, only one thing could have done with cranberry juice.

    5
    « Birthday weekend »

    Nice hotel with very friendly staff.executive room fairly spacious with an only average bath room and not a good view (nr48) . However the spa was very good and not too busy.Blakes restaurant was so good we decided to eat there on our second night as well. Breakfast was also very good. Very good location for a quick walk to the beaches and town.

    5
    « Birthday Treat »

    A lovely break for me and my partner. It was an early birthday present for me from my partner and it couldn't have been more enjoyable. The staff were very helpful and friendly and the room was very good. We ate at Blakes restaurant for both the evenings we were there and the food and service was superb! We never got a chance to use the Spa or pool but they both looked very inviting!

    5
    « June 40th birthday break at the Connaught Hotel »

    This hotel makes you feel welcome the moment you walk through the door. We booked the Lily suite for my wife's 40th birthday weekend mid June, found the room to be good but not outstanding for the price paid for the weekend, The jacuzzi however makes the price more realistic. Room has all the facilities you need for drinks and a chiller to use, plus free wifi and safe box. Plus a birthday card from the hotel for my wife offering 2 free glasses of house wine. (Nice touch). Our room was cleaned along with fresh towels and drinks whilst we were at breakfast. The swimming pool, sauna and steam room are well maintained clean and modern. Blakes restaurant food and service is outstanding, well worth booking, breakfast was also very nice with a full choice of cereals, fruit and full English. The hotel reception is spotless with modern design along with other seating areas. Fully recommend this hotel for a relaxing, friendly stay. Hope you get better weather than we did.

    5
    « A Lovely Stay with Fantastic Staff and Service »

    This was my first visit to Bournemouth and this was for a conference and I also booked colleagues into the Best Western . I was so glad that I did and so were my colleagues . I chose the Best Western as I often book into there Hotel in Alsager in Stoke -on-Trent and have done so for the last 20 Years and there service and rooms and standards are excellent so this was one of the reasons for booking in Bournemouth . I must say I was not disappointed and my colleagues were really impressed and they had never been to a Best Western before . I stopped in a Balcony Room and really enjoyed relaxing in a morning (weather was really good ) with a coffee and also in the evening before going out , although the Balcony's are small its a really nice feature . The weather was exceptionally warm so again the patio windows let in some fresh air . The rooms have air conditioning so no problem to keep cool and they also supply fan as well if needed The bed was a King size and was really comfortable , rooms kept really clean . All the staff are so friendly and even phoned to ask if rooms were alright . Breakfast was lovely , plentiful and good choice . They have a patio area that you can have breakfast in weather permitting and we all took advantage of this , staff could not do enough and were quick in asking you if you were alright and quickly replenishing tea //coffee . I cant comment on the evening meals as we all eat out ( but menu looked good and if breakfast was an example then I am sure it is of a good standard . I will certainly book here again if I stay in Bournemouth there are many larger hotels , but as usual the Best Western provides excellent facilities , have excellent staff who make every guest feel welcome so would recommend them to any one

  • 5
    « Birthday weekend »

    Another fantastic stay at this hotel. I had been here twice before, a first for my partner. I can never fail to praise the wonderful staff at The Connaught, from the moment you walk through the door to the sad time of having to depart. On arrival, I was surprised by a beautiful bouquet in our room and a birthday card from the hotel. We had two stunning meals in Blakes, the award winning restaurant, efficiently looked after by Nick the Maitre d' and his staff. We also used the Spa and we're able to have breakfast on the terrace one morning which was a delight in every way. We will definitely return, for no reason but just to enjoy it.

    4
    « June Break at Connaught Lodge »

    Pleasant break once again, despite weather.This must be our 8th or more visit.Rooms are nicely decorated as is the rest of hotel, greatly improved since our first visit some years ago. Breakfast excellent with atentive staff.

    5
    « Holiday »

    This hotel was first class both in facilities, food and staff. I will certainly look to book with them again and would recommend the to anyone who was looking for a relaxing holiday with a touch of luxury

    5
    « Wheels festival »

    Once again great service , we opted for a balcony room excellent choice, the parking can be a problem , great cooked breakfast each morning was a shame we had so little time here only stayed 2 nights but arrived very late first night, we will be back

    5
    « Wonderful hotel and fantastic staff »

    We stayed this weekend , on arrival to the room we received a telephone call to make sure the room was fine. Staff here absolutely brilliant could not do anything more for us especially the maitre d' in Blakes restaurant and reception staff. It was our anniversary the first night and my 50 th Birthday on the last day this was taken note of and when we finished our meal in Blakes where Chef Nick was excellent , we received a plate iced in chocolate saying Happy Anniversary with petit fours around it and a lit candle. What a nice thing to do and we received some glasses of wine . I used to work in travel for years and have booked many hotels and stayed in many but I have to say this is undoubtably the best . I would definitely return again the breakfast was lovely and we sat and had it in the courtyard in the sun. Well done to all the staff . Had an executive room with free parking space , room was bigger and bed was really comfy .

    5
    « Lovely hotel and fantastic staff »

    Stayed here for two nights, on arrival the staff were so friendly and helpful and this continued throughout our stay. The room was clean and well appointed, really couldn't fault. The bed was very comfortable and the air conditioning was extremely helpful. The hotel had a lovely spa and pool area, it was very relaxing. Breakfast was really nice, buffet style however you could order special items if required. Would definitely stay again, great hotel, friendly and helpful staff and only short walk into town.

    5
    « Nice quality hotel, great location »

    My wife and I stayed for 8 nights as we were having a new kitchen fitted. We had a great time. We are in our 80's and the staff were very helpful and looked after us very well. Our bedroom, number 19 was lovely and airy with high ceilings, a comfy bed and a nice big shower. We did miss not having a fridge in the room though. We ate in both restaurants and the food was excellent, mind you I did throughly enjoy the cooked breakfast every morning, just perfect. The location is great as your close to West Cliff which is an easy walk down to the pier, although a taxi ride home is needed as its a steep climb up the hill. You're also a cheap taxi ride away from Bournemouth town centre. Overall first class, would highly recommend.

    5
    « very enjoyable stay »

    Location was very good, just a few minutes to beach and same to the town. The room was of a good size and was comfortable. Breakfast was very good. Have to say a special thanks to the staff, they were very efficient and very friendly and helped to make this an enjoyable stay. The spa facilities were also good and the 18m indoor pool was lovely. Only minor criticisms were that the room does get a bit warm and there is no air conditioning only a fan. Also would be good to have a small fridge in the room too. These are however minor points and the hotel is well worth the 5 stars I have given.

    5
    « Relaxing Stay »

    Lovely room although a little noisy first thing in the morning as room was near the kitchen. Our room was on the first floor. Spa facilities are very good including a lovely indoor pool. Always very clean and tidy . Resturants are all excellent the food was out of this world . All staff were very professional and very helpful .

    5
    « Another great stay »

    our 4th visit to this hotel another great stay stayed in an executive room lovely big room with a balcony you get a parking space if you book through the hotel itself which I do the staff are all very friendly never come across anyone that was not we had BB there is a very good choice of breakfast which we enjoyed the hotel us near the town and also the beach great location will be back again I the future

  • 5
    « Good stay »

    Stayed for one night in the Liley room. Nice comfy bed and large bathroom.Tea and coffee in room and nice towels and robes. From the moment we arrived the one thing that stood out about this hotel was the staff. Everybody you passed said good morning/hello/Good evening. You really feel welcomed. Ate in restaurant and brasserie and food good,breakfast was especially good with a big pot of hot tea and toast and good quality bacon and sausages,the croissants were gorgeous,and all served again with a friendly smile! On checkout we were asked if we had enjoyed our stay and if we had been happy. We were served by a young lady called Elena and she was particularly helpful and efficient. We will be back.

    4
    « Good hotel »

    Stayed at the Connaught Hotel to escape Royal Ascot. As has been noted in other reviews the pool is fantastic. If you go for an early swim you have to get the towel from reception. Most of the staff were friendly and helpful I did not eat in Blakes the restaurant, however you can find the same menu in the bar as well. I ate there a few times and the food was delicious. However there was one waiter who it seemed that he wanted you in and out ASAP. I found that when he was not on the atmosphere was completely different I did raise this with Paul the Manager and he said that he would have a word with him as that is not what he would have wanted. I had room 29 which unfortunately looked over the kitchen excrater fans so I could not open the window as I had the noise AND the smell coming into the room. The hotel is about a 10 minute walk from the seafront and town centre.

    4
    « Gets all the basics bang on! »

    A very beautiful hotel which I would highly recommend to any friends or family! The staff were very attentive and very welcoming. Would definitely like to stay here again in the near future. Rooms were also very clean!

    5
    « Yet another enjoyable stay »

    This recent stay was about our 9th in 4 years but was special to celebrate my 70th birthday. My family also joined us for a birthday dinner. What characterises this hotel from others is their attention to detail. Nothing is too much trouble and staff go out of their way to ensure your stay is as enjoyable as possible. The leisure facilities are excellent and readily available. Would readily recommend it to all but it does seem to be a particular favourite of couples rather than families which suits us. However, family rooms are available.

    4
    « Old school 4* quality »

    We all know the Best Western brand is reliable, and The Connaught us no exception to that. The service is good, the food is excellent, the rooms are comfortable, what more do you need? If I had to make one criticism, it would be the slamming of room doors, and that's not even down to the hotel ! Unless there are softer door closers available of course ! Everything about the hotel says quality, try it, you won't regret it ! Enjoy.

    5
    « Compliment »

    We have just had a great weekend at the Connaught,and we have stayed a few times over the last few years. Never dissapointing, very clean, lovely food and the staff all so friendly and helpful. Our room was excellent and just what we had hoped for . We will be back again and may stay longer next time. Thank you to all involved

    5
    « "Top class" »

    This is the second time my wife and I have stayed here and both visits have been excellent. Booked into an executive room and it was spacey with a huge bed. The spa was great and really relaxed us before an evening out. Breakfast was very good and on a sunny morning you can enjoy it on the patio area. The price of the food although a little high is worth paying when you see the quality of the meal that turns up . Location is ideal for the sea-front. Would definitely stay again.

    5
    « Spa hotel. »

    Stayed here as a family with 2 rooms next door to each other. Liked the location and staff very nice. Rooms aren't very big but they are kept clean and good for a few nights. My wife said the spa was excellent although I never used it. Have stayed at Best Western before but this was the best one to date.

    5
    « Fab hotel The Connaught »

    Can't fault this great hotel. The Best Western group. All staff including chambermaids, waiters/ waitresses and reception staff are very professional. The Blue water Spa staff are attentive + thorough. Bournemouth is a wonderfully relaxing place.

    5
    « Lovely, relaxing stay. »

    We chose this hotel as it ticked all the boxes to what we were looking for i.e location, relaxation and great spa facilities. Checkin was very efficient and our standard room was clean and comfortable if only a little on the small side and very warm but a fan was provided for this. Air conditioning in the room would be great but these minor things were no deal breaker. We only used the spa facilities which we spent a few hours relaxing in a fantastic swimming pool, sauna, steam room and hot tub. Bliss! Breakfast was superb with plenty of choice and very well looked after by the restaurant staff. We also had a lovely evening meal in the Brasserie. Great food and great service! The bar areas with lounge and outside terrace are great areas to relax, read a paper or catch up on the tablet/laptop. (Great wifi in bar area and bedrooms) All in all, a very enjoyable stay. We will definitely recommend this hotel to friends and family and we will surely be returning for another dose of the fantastic 'Connaught Hotel.'

  • 5
    « Spa weekend »

    Had a great time. Friendly staff, room a little small but did the job. The spa waa excellent. Would recommend the hot stone massage. Enjoyed the jazz pianist on Saturday night. The breakfast each was just the job. Cocktails were good value

    5
    « lovely all round staff excellent »

    Lovely hotel staff very helpful and couldn't do enough for you room very good restaraunt blakes nice food parking is a problem as non disabled people park in disabled spaces not asked to move very near town and beaches

    5
    « 5* Quality Spa Day »

    Went with a friend to enjoy a relaxing spa day at the Connaught hotel in Bournemouth. Wasn't too sure what to expect as it was my first one, and what a first class experience it was. We bought a voucher from Groupon so had a reduced package price but was treated no differently to anybody else. Fantastic reception area and welcome from the staff, greeted with a coffee and juice. Went and used the spa area, all very well kept and clean, with the use of robes and slippers. Had a wonderful lunch outside and then a full body massage which I could not fault. The staff in all areas of the hotel were welcoming and friendly without being over the top. I would recommend to anyone and will definitely be going back!

    3
    « Not as good as other reviews seem to state... »

    I am not one to ever leave bad reviews... BUT, we're Currently sitting in the bar of the restaurant having waited 25 minutes for our cocktails, and the waiter has just come over to check our order... Not brilliant. Room was described as 'Newley refurbished to a high standard' but not at all what I would call a high standard. The 'rainfall' shower head was actually just a normal cheap (and loud as pumped) shower head. But perhaps the most disappointing of all of a '4 star hotel' we wake up in the morning to find a plaster infused to the bed sheet! And neither of us were wearing a plaster when we went to bed!!! Disgusting! Room was also small and very noisy, could hear doors slamming all night. Good points: it's in a good location, the bar and public areas are very nice (as long as u don't want a drink) breakfast is very good and you can park easy which is why we chose the hotel. Wouldn't stay again tho really or recommend. P.S just got out cocktails and they were not worth the wait!

    5
    « A first rate hotel with excellent friendly staff »

    This is a lovely hotel with classy lounges, bars, dining and reception areas and in our case an exceptionally comfortable bedroom. The hotel provides a top class service but with a warmth and friendliness often missing from other establishments. This is down to the people who work here, in that respect it is one of the best hotels we have stayed in. The MD Mr Miller was on hand to welcome us to breakfast, again another nice touch. Everything is close by so we could leave our car in the car park whilst we explored the town. I can thoroughly recommend this hotel and we will definitely be returning here on our next visit to Bournemouth.

    5
    « Superb staff »

    The Connaught is an excellent hotel. The Lily Room is a spacious and comfortable room. However, it is the food in Blakes and the superb hotel and restaurant staff that keep drawing us back time and again. Nothing is too much trouble and the knowledge and experience of the maître d' adds to a wonderful dining experience.

    5
    « Each visit is like coming home :) »

    I stayed at the Connaught during my wedding last year so it felt only right that myself and my husband return to celebrate our anniversary. We could only stay one night but in those 24 hours the hotel staff could not have made it more special for us. The Lily suite is beautiful and the spa bath in the room was brilliant. Check in in so easy and friendly, the spa and pool facilities faultless and the staff are very attentive. Paul and Simon always go above and beyond and the breakfast team go the extra mile for special requests and all dietary requirements met. You can be as naughty or healthy as you want. The new cocktail happy hour was a delight, love the aperol Spritz. We always have to drag ourselves away from the Connaught and can't wait to spend many more happy occasions there.

    5
    « Lovely hotel, wonderful service »

    This was a short break with a friend. This was our second visit, and was just as good as the first time. My room was in The Lodge, rather than the main hotel as this was full. I need not have worried. I was actually allocated a comfortable double room, just the other side of the car park. I would not hesitate to book a room there another time. Hotel is well appointed and very comfortable. Service is excellent and the restaurant is very good. Thank you Connaught, we'll be back!

    5
    « Exceptionally excellent »

    What a wonderful hotel, the staff, rooms and food were all excellent. Outstanding attention to detail from the Dining Room Manager - brilliant simply brilliant. Warm friendly professional service - overall first rate.

    5
    « Fantastic »

    Had a really good bank holiday stay at The Connaught. Lovely hotel, great food, staff were all really helpful, reception, house keeping, bar, restaurant and spa, thank you! Don't think I have ever stayed in a hotel where all the staff are so friendly and go out of their way to make you feel so welcome, nothing was too much trouble. Would definitely recommend a visit to The Connaught, Best Western, fabulous!

  • 4
    « Good Location »

    Stayed here 1 night only at end of cycle trip from Bath. Just what I needed! This is a modern corporate style hotel - but sometimes that is just what you need. Clean decent sized rooms, good bar, small outside seating area, spa area etc. On arrival we were helped by pleasant staff to store our bikes away safely; and throughput our short stay all staff were well trained and pleasant. We did not eat in - but the breakfast buffet was fine the next morning. Located not quite on the sea front, the hotel is on a quiet road just a 100 metre walk to the cliff overlooking the beach - this can be accessed via the vernacular a further 50 yards away for those wishing to avoid the slope. Pleasant park area at top of cliff also, for those simply wishing to enjoy the views. It would be difficult to improve on positioning without paying significantly more money.

    4
    « A lovely break in the sun! »

    Just returned home from a lovely break of 4 nights at this relaxing and classy hotel. plenty of attentive staff and all the facilities you could want including a spa, restaurant and bar. Close walk to the beach shops and restaurants. Great value! Will definitely be returning soon

    5
    « Perfect »

    What a well run and spotlessly clean hotel this is. We only stayed for a couple of nights but were impressed by the wonderful food in Blakes and all the hotel staff who have been extremely well trained and so pleasant Wonderful will definitely returm

    5
    « Very good »

    My partner and i stayed here last night as we were going to the B.I.C and the place was very nice. Staff were very helpfull and friendly and the breakfast was great. The pool,spa,sauna etc were lovely and the rooms were done out nice. If i had to put a bad point it was that there was no mini bar/fridge and for £119 a night i would have expected one but that is me just being picky! I would highly recomnend to anyone and thank you to the staff. John and Hayley room 12.

    5
    « Weekend break at the Connaught »

    This was a Great hotel. The Pool sauna and spa were very good. The room could have done with aircon but a fan was provided (we were in the not in the main hotel). The staff very helpfull. Although it was not on the seafront, the beach was only a few minutes away. There were plenty of good restaurants within walking distance.

    5
    « Great stay »

    Great break at the Connaught, we came for a family birthday and had an amazing time. Not the first time to stay here, staff are lovely and remember us all from the last visit, meals were as usual great and ate in the hotel the entire time. Children enjoyed the pool and the adults could enjoy a little pampering.. We will return again to Bournemouth and stay at the Connaught.

    4
    « Wonderful stay by the sea »

    I stayed here for three lovely days. The hotel staff was gracious and accommodating. I chose a less expensive room in the adjacent building, about 65 pound a night for a double bed (big enough for two, although I traveled alone). The room had cable TV, and although somewhat compact, was complete with water kettle and tea/coffee. The bathroom shower had plenty of hot water, even if the shower flow was not very powerful. Please note that newspapers can be requested, but there is a fee (not complimentary), as I was not told beforehand. The complementary breakfast is superb; very complete choice including buffet with high quality bacon, sausage, etc, and upon request eggs can be requested poached etc; also wonderful porridge is also included upon request. Parking is usually available on site, although I can't say about on weekends, as I stayed Mon-Thurs. Very good location on West Cliff, with a nice 10 minute walk down to the beach or to the high steet. Wifi is free and in good working order.

    5
    « Best hotel in Bournemouth »

    This is a big hotel with big hotel features like conference facilities, bar and leisure centre, but because of the friendly long serving staff it feels special and personal, everything u want is catered for and the restaurant 'Blakes' with it's Italian manager is superb and worth a visit even if your not staying at the hotel you can request a table on the terrace when it's sunny.

    4
    « Lovely 2 days in Bournemouth »

    Excellent location and very well run hotel. Swimming pool lovely. We even had great weather. We stayed in the Lodge and got a good rate but there's a hot water tank next to room 206 which meant the room was a bit warm to start with but solved by leaving the windows open. We'll be back, maybe next time in the main hotel.

    5
    « Great Short Break »

    Really great hotel, staff very friendly, close to beach front, had no problems parking however can imagine in the summer months it will be worst to park, spaces are very small. Breakfast was very good an all round nice hotel

  • 3
    « Well situated for the seafront but..... »

    Hotel is comfortable apart from loud modern music in public areas. We ate in both restaurants and the food was generally good but in one we had a 40 minute delay when not busy and in the other our preferred choice was unavailable.

    5
    « Many Happy Returns »

    Our family get today which really was very special. The Best Western Connaught did us proud in every way. The rooms were so comfortable, spotlessly clean and designed for relaxing and comfort. The en suite was large with a good powerful shower head and the added luxury of a slipper bath plus the luxury of bath robes and slippers. Lots of extras which were replenished daily. Tea coffee and chocolate plus biscuits, sweets and water. Our room had a coffee machine with expresso coffee. Breakfasts were lovely with something for everyone. All hotel staff were fantastic and nothing was ever too much trouble. My sister was 60 whilst we were there and there was all sorts of little extra touches. She was made up and so were we. It made our weeks break even more memorable. The whole hotel experience was excellent and we would definitely come again.

    5
    « Revive Spa Day »

    I received a red letter days voucher as a birthday present and decided on a Revive Spa day here as it was highly rated on trip advisor. We arrived at 1pm and were greeted with tea and coffee. We then spent time in the jacuzzi until our treatments at 2pm. We were collected from the relaxation room and I went for a hot stone massage and an Indian Head massage. My SO had a Swedish back massage. I can't recommend it enough. I was so relaxed that I fell asleep briefly during the head massage! The therapist was friendly and professional. We then went for afternoon tea and champagne in the Brasserie. There was so much delicious food that we couldn't finish it! Spent the rest of the day in the pool, sauna and steam room. The whole place was clean, relaxing and quiet. The staff in the spa and brasserie were happy to help with everything we needed and were very attentive. I came to celebrate the end of my degree and 7th anniversary with my SO. It was perfect. Would definitely recommend.

    5
    « Best Hotel in Bournemouth »

    The service, the welcome, the facilities, the food, the atmosphere all 5**. I have stayed in many hotels in Bournemouth and always come back to the Connaught it's the best hotel in Bournemouth! Every room I have stayed in is so comfortable, clean and designed with your comfort in mind. The bathrooms are always clean and the showers always powerful and efficient. There's a good selection of tea, coffee and hot chocolate, with spring water both still and fuzzy supplied! Some rooms even have a coffee machine with gorgeous fresh coffee. The breakfasts are amazing so much to choose from and all dietary issues catered for. Great service and very attentive staff without being intrusive. Dinner is always stunning with the same efficient and attentive service. The passion fruit crime brûlée is just amazing. Every meal I have had has been excellent and good value as well as good quality. Stay here and you won't be disappointed, the spa and swimming pool are so lovely and peaceful, great for relaxation! I can honestly say this is one of my favourite hotels I have ever stayed in, the only one that beats it so far is the Royal St Lucian in St Lucia which I stayed in 25 years ago. Congratulations to the Connaught for being so understanding of what people want and so aware of how to look after your guests. Great hotel and great team running it!

    5
    « Another great stay »

    Once again another great stay at Best Western, this was for my daughters 40th Birthday. We were a party of 4 and from start to finish had a thoroughly good time, although sadly short stay. Nobody at the hotel knew it was her birthday so all the brilliant service was what anyone would receive as we have always had in the past. We chose rooms with balcony's which we love which were clean and inviting, beds comfortable, sheets spotlessly clean as is bathroom and all you could require coffee ,tea etc. We booked a table in Blakes restaurant as we always do, where the food and service is excellent. The Brassiere is also very good. Must also say every member of staff were helpful and friendly, and the Maitre' d in Blakes is brilliant. One final note please don't all rush to book or maybe a time will come when I cannot get a room. lol.

    5
    « Anniversary Weekend »

    My wife and I visited for a Spa Anniversary Weekend on Friday, we arrived around about midday no problem with parking. The room wasn't ready so we left the cases at reception and walked into town for lunch. We had room 46 on the top floor, nice size with balcony all very clean and bed very comfy, a nice large bathroom with bath and shower albeit not that powerful. We both enjoyed a couples massage and a facial and used the swimming pool and all spa facilities which we enjoyed. We ate at Blake's restaurant on Saturday evening which was delicious a very relaxing meal with knowledgeable happy staff. The breakfast buffet was very good everything that you wanted for a hearty cooked breakfast. We would definitely recommend this hotel and may well return in the future.

    3
    « Disappointing Single Room »

    Marked down to the disappointing single room l was allocated, like the previous reviewer it sounds like we had the same room on the first floor?? If not then the room let the stay down, tiny bathroom and very narrow with door needing to be left open in order to use the sink. Windows are your only ventilation along with an electric desktop fan however leave them open at your peril as deliveries or bin men will wake you up in the small hours (assuming you are at the front). On top of that room service was needed to get the room TV to work, all in all not impressed. The spa area was pleasant enough and used the pool, jacuzzi, sauna and steam room only spoilt by a lack of maintenance in places (ceiling tiles not fitted properly, tiles missing) l know all a bit picky but you do notice these things. On the plus side the welcome from reception was great and what l would expect as was the service in the bar/restaurant. No complaints from what was ordered food wise, good portions and very tasty (had the soup of the day and spare ribs). That said l would come back but not to a front facing single room.

    4
    « Highly recommended. »

    My partner and I stayed at The Connaught during a recent trip to Bournemouth and we had a thoroughly pleasant time there. We were so impressed with the incredibly high level of service from every member of staff with whom we dealt. Customer service is vital and the Connaught is beyond exceptional in this regard. Our room was satisfactory, clean and comfortable. Highly recommended.

    3
    « Single Room Disappointment »

    Hotel did not live up to the quality rating advertised. If compared to cheaper hotels the standard would be fair, but not when compared to it's marketing. A room with a bathroom only a few inches deeper than a wardrobe, which requires the door to be left open in order to use the sink, is not 4* standard. If you get a low floor front room, you'll need windows open over night for cooling, but will be woken by deliveries from 03:45.

    4
    « Good hotel and close to beach & town. »

    Stayed for 2 nights on the 3rd floor, the room was large and clean and had everything you required. All the staff were very polite and helpful, Food was very good in the evenings and breakfast was excellent. Used the spa and pool and the treatments were very reasonably priced. Could not fault the hotel and would stay again.....Maybe a better location would help as we over looked a hotel that was obviously being used by asylum seekers.

  • 5
    « The cinnaught »

    We stayed at The Connaught hotel best western in Bournemouth for one night only and we have stayed there before in the past , although the room was a little small it was very comfortable and had everything you needed for a stay, we ate in the brasserie where you could still order from the restaurant menu and to be honest it felt just the same as being in the restaurant because the food was excellent and so was the service. We didn't get a chance to take advantage of all the facilities on this occasion ie swimming pool etc, it looked great though.

    4
    « Convenient Hotel »

    Stayed for 1 night - arrived late due to attending a concert at the BIC - left early so wasn't able to take advantage of the hotel's facilities. Comfy beds - nice to have a teapot!! Decor a bit old-fashioned En-suite miniscule!

    5
    « "top class" »

    Stayed for 2nights in April, top floor room with balcony. Hotel is spotless throughout, rooms are lovely and the bed was the most comfortable i've ever had in a hotel. Staff are extremely friendly,polite and helpful. Spa was excellent. Can't fault the place, except... had a long wait in the restaurant for meal to be served on 1st night (due to a large group) but was compensated with free drinks and the food was very good. Had room service bring my meal the next night and it arrived almost before i put the phone down!! Overall, exceptional hotel.

    5
    « Good hotel »

    Stayed in Rose suite for one night, whilst visiting Bournemouth for a show at BIC. Lovely entrance to hotel, staff helpful. Room was fine with everything you required. Excellent breakfast and Spa, would stay again if in area.

    3
    « It's OK - nothing special »

    Good location close to the BIC. Quite expensive by current standards. Room OK. View is of fire escape. WC hard to flush. Mattress knackered on one side. Car park limited and spaces awkward to manoeuvre. Trees have low brick surrounds which are damaging - should have soft surrounds if so low. Breakfast good quality buffet. Staff generally helpful and friendly. Lift very small. Building a bit of a maze. Wifi very good.

    5
    « Lovely hotel »

    Stayed for one night on the 2nd of May. We had room 9 again,the same as last year. Very clean and comfortable. Swimming pool and spa is lovely. Staff very helpful. Would definitely return. Enjoyed our meal in the brassiere.

    5
    « Lovely Break »

    Stayed 2 nights 1st & 2nd of May. What a wonderfull hotel all staff were very nice & helpful. Swimming pool & spar area were lovely & clean just like the whole of the hotel.Breakfast was very nice plenty of choice.Will be returning to this hotel many times to come.

    3
    « Nice Hotel Rooms need updating! »

    The main areas of this hotel are really nice and have been decorated and furnished to a really high standard it's just a shame that the rooms are not furnished and decorated to the same standard.The rooms were very tired and quite dated, they were very clean and there was way to much furniture in the room. There was hardly any room between the end of the bed and the dressing table and you had to keep moving the table and chairs in front of the window to get into the wardrobe!! The bed was really soft which was not great on the back, but that is personal preference! Also we stayed the first bank holiday in May and although the Sunday morning breakfast was fine the Monday morning breakfast was awful! They had hardly any staff on and we sat for 25 minutes before we were offered a cup of tea/coffee after asking one of the waitresses if she wouldn't mind taking a drinks order!! She actually rolled her eyes at me as if I had asked her to perform open heart surgery!! The Gentleman in charge of the restaurant was lovely and apologised for the lack of service, but unfortunately it spoiled breakfast.

    3
    « A decent Hotel »

    The hotel is very clean & has decent sized rooms. The reception staff are helpful & informative. Parking is hit & miss. The main parking area fills quickly so can be a struggle to find other safe parking areas. There is extra parking on the side but that fills quickly too. The hotel is in a good position to access both the town & beach. Quite steep walk back though.. The meals in the restaurant were disappointing. The soup was cold & had to be sent back. One starter took a long time to appear-then we were told the kitchen had run out of it! Only 8 people were eating but the staff / waiter was working on his own, so long gaps between service. Informed at 10.15pm one evening by the bar staff that he was leaving so if we wanted any further drinks then we had to find & ask the night porter! This changed as other residents came into the bar. The bar staff had to stay to serve them too.. Hmnn! Not really our idea of an excellent hotel. Not really worth all the money for such poor service.

    5
    « Brilliant hotel »

    One of the best hotels we have ever stayed. The staff were so helpful. We did not use the spa on this trip but have in the past and the facilities are excellent. The food in the restaurant was very good and reasonably priced. Very clean in all areas. We would not stay any where else in Bournemouth

  • 5
    « Excellent staff »

    All staff from reception through to the restaurant made us feel like valued customers and were well trained. Food in Blakes restaurant was very good. Did not use Spa facilities so cannot comment on them. Room was well appointed but shower could have been a bit better. All in all a great 2 night stay.

    4
    « Lovely hotel »

    We arrived early at 1pm and it was a good job we did as hotel was fully booked so parking would have been an issue if arriving later as it was the following day after a day out , Reception staff were very friendly and let us go to room early ,the feel of the hotel was very plush ,room was on third floor(36) and was very nice and quiet ,bathroom was a bit dated but was sufficient , had to hunt for kettle which was in a cupboard mainly to give more space on dressing table . We used the hotel pool and spa and were very impressed by size . After going out for evening we came back and used the hotel bar which was really nice and not overly expensive .in the morning breakfast was served till 10.30 and was delicious with lots of choice and well staffed .. The only criticism was we had a funny smell in room but did not report it till we were leaving and were assured maintainanse would deal with it straight away , We would stay here again as it was a good location and not to expensive

    5
    « Very Good »

    Only stayed here for 1 night but wished it was for longer! Our room was lovely (we were lucky enough to receive an upgrade) clean spacious and well furnished. All the staff we encountered were polite and helpful.The bar and brasserie were superb with good food and service. Breakfast was very good with the hot buffet very well presented. If I were to be picky I would have liked to have seen some cold meats and cheeses on the cold breakfast buffet. Looking forward to a return visit to this first class hotel.

    5
    « Lovely hotel »

    Some rooms a bit tired (dents in walls), but generally very clean. Stayed on business several times. Breakfast is good, the spa is excellent. Sauna and steam room hot from opening (06:30). Water in room not restocked on latest visit.

    5
    « A perfect get away »

    Me and my partner booked a couple of days here just to get away from the fast pace of London. Everything was great, helpful staff and a great room. What was the most pleasing was that there was no children in the spa area. It was lovely just to relax in and around the pool. We both had a 30 minute back, head and shoulders massage and it was phenomenal, it was so relaxing and I could have stayed for a lot longer

    4
    « Good location and a nice hotel »

    Stayed for two nights and I agree with most of the other reviews in that the hotel public areas were really nice and good food in the brasserie. Reception staff were excellent. My only downside was the room was a bit dated! All in all would recommend this hotel and stay here again

    5
    « Great location, attentive staff and well appointed hotel »

    Check-in and check-out was effortless, with extremely efficient and polite receptionists. Room was comfortable and well appointed. Ample car parking facilities available. All staff appeared to be extremely well trained. We ate in the restaurant on two evenings and found that it was extremely impressive with regard to experience of staff, the menu offered a good selection and the food was delicious. Will certainly return to this hotel when next visiting Bournemouth.

    4
    « Nice hotel »

    This is a nice hotel with very friendly staff. The place is spotlessly clean and the included breakfast was lovely. Our room had two TV's, which worked well, a Nespresso machine and an Ipod dock. I would have given it 5/5 except we had a mattress that had seen better days and the toilet took absolutely ages to fill - not good if there are two of you. Other than that, everything was perfect.

    4
    « Good public areas, room was a little off »

    Stayed a couple of nights recently. Booked an executive room at approx £160 per night for a double. Positives. Good spa and gym in the basement. The spa ha a pool with whirlpool , plus steam room and sauna poolside. The gym is well knitted out but really used. Did not see another guest in there all weekend. Nice drawing room for drinks and newspapers, open fire to relax next to. Staff always attentive and helpful in spa, Blakes Restautrant, bar, reception etc. Room . Bed was v comfortable and quiet. The Exec room has a bed , usual desk top facilities, Sony sound system to Dock your iPod in. Tassimo or similar coffee maker and toffees in the room. Bottles water daily.. Nice bathroom smelliest, toiletries. Smaller second area in room with fold Out small bed.Two TVs in room, one next to main bed, one next to fold out bed. Room well presented and maintained to a good standard. Ample free parking , if a little tight in places Breakfast very tasty , and plentiful. Definatley worth pre booking for best deal and definatley worth making it too, even if you are hungover Areas of improvement. Stayed in room 29.Room was a little small, especially the bathroom with was way to small for a room of this cost. Toilet in adjacent to door cannot sit square as door is in the way. Bath too small also, shower over bath better. The TV service is a sort of free view. No movie chalet or sky ( even sky sports free view channel). I'm a big sports fan and on the Saturday afternoon there was a big game on Sky. Nowhere to be found antpywhere in the hotel, had to go,out to find a sports bar. So overall more positives than negatives. There seems to be.a general shortage of decent standard reasonably prices hotel accommodation in Bournemouth, there is lots of tat close by to the Connaught so you could do worse than stay here.

    5
    « First trip to Bournemouth »

    Picked the hotel having read previous reviews on trip advisor, and we were not disappointed. We booked the Lily room and it was lovely, large comfy bed, large en suite with jacuzzi bath and separate shower. The restaurant and bar staff were excellent and the food was delicious. We used the swimming pool while there and it was fab, a really good size and the water temp was just right, the changing rooms were also very clean with good showers. Only slight problem was car parking, the space we had been allocated wad too small for our car, and it took the reception staff a while to sort it out. Having said that, we would still stay here again when in Bournemouth and would recommend it to anyone.

  • 5
    « Amazing service and accommodation from a small hotel »

    Stayed here for a three night break with a girl friend. We wanted somewhere with a Spa facility and ideally by the sea, so the Connaught Hotel fulfilled these requirements. It was great having parking (free) on site, and I was pleased (very pleased...) to see that the hotel ensure that the Blue Badge parking spaces were kept free for those who need them. Our whole experiences was really great - we had a room with a balcony which offered every comfort. Bottled water, glasses, tea, coffee, biscuits - and DECENT QUALITY LOO ROLL! Hallelujah! I have stayed at some top class hotels and the loo roll has been paper thin. Seems a little thing but it makes all the difference! Whilst thinking of things that the Connaught has got right, it's the plug sockets in the bedroom. Plenty of them for the hairdryer, straighteners, wheelchair charger, ipad... and easy to locate in the places that you needed them. Every single member of staff that we came into contact with was attentive and pleasant and friendly. We ate in the Brasserie twice. I was expecting a pub style meal, but in fact we were shown to a restaurant - beautifully laid tables, attentive staff and amazing food. Both meals were delicious, beautifully presented (chef definitely knows his stuff and is passionate about what he serves). Particularly liked that the Brasserie served smaller portions (starter sized) of a lot of their dishes. For those who have a small appetite or are watching their weight, this is really welcomed. Abdo in the Brasserie was lovely - a real gem. Keep hold of him! That's not to take away from any other member of staff - they were all equally friendly, accommodating and attentive, but Abdo shone out! We felt we had made a friend by the end of our stay. I have stayed in many hotels. I wouldn't or couldn't see the point in choosing some of the other leading brand hotels nearby when this small hotel offered such a wonderful environment. Finally, as a disabled guest (wheelchair user) your accessible room was perfect. I have a very large electric wheelchair, so the squeeze through the doorway and into the lift, but - once in, a spacious room. Well done to the Connaught hotel management - you have worked out what makes a place successful and what ensures that your customers want to return again. I will definitely be back to introduce my husband to the delights that Bournemouth has to offer, but more importantly to let him share the wonderful experience of the Connaught Hotel and Spa!

    4
    « Great location, lovely room and spa »

    We stayed in an Executive room with a balcony, which was lovely, lots of space and a nice view over the little courtyard. The spa was small but had all you'd want, good sized pool, jacuzzi, steam room and sauna. The location was great, just a short walk to the shops, restaurants and beach but far enough from town so as not to be disturbed at closing time. Would definitely consider staying here again.

    4
    « nearly 5 star »

    Great hotel, great food, great staff, slightly dated rooms and infrastructure but Paul (the hotel manager ) and team make up for any shortfalls. Attended for a wedding and cannot fault the organisation

    4
    « good hotel »

    went with a friend who raves about it comes from Eastbourne often and he is not wrong we only live 10 miles away so we don't stay but always hear good things go try..Near to all the attractions and beach very pleasant.

    5
    « 75th Birthday »

    We have had a very enjoyable 75th birthday and family night at The Connaught Hotel. The staff were very friendly and attentive which made it a great stay. It was nice to see 30 plates of of food left clean at dinner with everyone saying how fantastic all the food was. I would highly recommend this hotel and would not think twice about staying there again. Well done to all the staff

    4
    « Same Old Connaught »

    Pleasant stay in comfortable room which still appear the same as when we first visited over ten years ago. Hence the title. Public areas are very nice and the restaurants serve very good quality food and are with both worth a visit. Service from all the staff was professional yet helpful and friendly.

    5
    « First break for two years. »

    We were very pleased with our room - a twin-bedded room on second floor. It was clean, beds were comfortable with a large shower and spacious bathroom. The hotel staff were friendly and helpful and the food, especially the breakfast was excellent. The hotel throughout was spotlessly clean and although we only stayed for two evenings, we would certainly go back again.

    5
    « Birthday spa trip »

    A lovely hotel. We stayed in the lodge next to the main hotel this time but it made very little difference to us. The breakfast was lovely, the staff amazing -so friendly and helpful, and the spa so relaxing.

    5
    « Our daughter's wedding »

    Our daughter had her wedding reception at the Connaught on the 16/4. We had the most perfect day and weekends stay at the hotel. The staff are all amazing, everyone of them. All the management team are lovely and couldn't do enough for us. The food at the hotel is superb and it certainly didn't let us down on the day of the wedding, even though they were catering for 100 plus people! Very impressed with food and the staff who looked after us at the reception. Would highly recommend this hotel for a weekend away, spa is lovely too! Or for a wedding reception! We will definitely go back for another visit! Thank you all once again for everything. Regards Linda Dean

    5
    « great place »

    Fantastic room and great facilities. Staff really polite and helpful. Looking forward to going back to visit again. Really enjoyed the spa and swimming pool as really relaxing feel to the hotel. Hopefully going back soon.

  • 4
    « Me time »

    Had a lovely stay. Staff very friendly, food very good.booked a single room which was of good size and very Comfortable. Spar small but staff excellent . 5 mins walk to beach and great shops. A great hotel for a relaxing break.

    4
    « Down for a family wedding »

    The hotel isn't huge but has all you need: a restaurant (I had an excellent duck breast with truffled mashed potatoes), a lounge with bar, a brasserie for lighter meals also with bar, a swimming pool, steam room sauna, gym and massage rooms, with beauty treatments too. Our room was on the top floor in the mansard roof, but plenty of headroom, the usual facilities and a balcony overlooking the peasant courtyard behind the hotel. It is a short walk down into Bournemouth town centre, but beware, that last road on the way back is a bit steep!

    3
    « Best Western The Connaught Bournmouth »

    Well better than the lodge and the rate was good in April. Room not quiet but reasonal size and not too old. Overall an acceptable qualiy for 65 GBP inc bkfst and I suspect very reasonable for the area. Would not rush to stay but I think that goes for most hotels in this area. Try to find a defent room in the area at this rate and you will struggle.

    4
    « Spa day with sun and smily staff »

    We enjoyed a really good value Spa day at The Connaught hotel and I could not fault it. The reception staff explained the structure of the day, we were offered lunch or afternoon tea, coffee and a glass of champagne as well as our spa treatment and the use of the pool and sauna steam room and jacuzzi. It was really quiet and the treatment was really very good. I have a lot of massages and the therapist was top notch! The pool is large enough to swim decent lengths and the jacuzzi was so nice and hot! This place probably wouldn't be my first choice for a large party wanting to enjoy a spa because it would spoil the relaxing vibe, It is perfect for a small group or couples as it is quiet and intimate with a small relaxation room. We had a chicken cesar salad and a lemon posset for pudding and they were really good. The waitress was really friendly and efficient. We left feeling like we'd had a really nice day and it was good value compared to many places we've visited before.

    5
    « Absolutely wonderful »

    My son and his new bride held their wedding reception at the Connaught Hotel and many wedding guests also stayed there for the weekend, including ourselves. It was wonderful. The event manager (Simon) that planned the wedding did a fantastic job, and everything went to plan. The Managers on the day (Paul and Kevin) and all the staff were fabulous, nothing was too much trouble. The reception room was beautifully laid out, the food was excellent, and I would highly recommend this hotel and the staff, to anyone. Thank you so much for making the day so special.

    4
    « Beautiful hotel and excellent staff, highly recommended! »

    Stayed here for one night in April for my partner's birthday. The food at Blakes is excellent and our room was comfortable and clean. Excellent service from all staff. Really enjoyed the pool/spa too! good location, about 10 mins walk from centre of Bournemoth. My only slight negative would be the price - more than you would pay for a double room in a similar hotel, but still really enjoyable. Hope to return!

    4
    « Very pleasant stay »

    Had a need to visit Bournemouth for a couple of days and choose The Connaught. It was centrally situated for all our needs. The Hotel was very well equipped with an excellent dining room for breakfast which was first class. The staff were polite and efficient in all areas. There is a good spa and swimming pool and one important factor was free car parking and plenty of spaces. Would recommend and return.

    5
    « Best in Bournemouth »

    Excellent hotel, would recommend to anyone wanting to stay in Bournemouth. Extremely clean. Comfortable rooms. Central location. Lovely spa facilities especially the large swimming pool. Would particularly praise Mr Ricardo at reception.

    3
    « Lovely hotel but needs an uodate »

    I stayed here for one night recently and stayed in a single room. The hotel is in a good position quite near the coast. The downstairs areas are really lovely stylish. Good sized swimming pool and spa pool area in the basement and nice dining and outdoor areas. I had dinner in the Brasserie which was nice and informal. The outside patio area is a real sun trap. The staff were friendly and helpful and the breakfast was tasty with lots on offer. The only downside was my single room which was on the small side and seemed a bit dingy and dark. The furniture is quite old fashioned and the dark red wall made the room feel even smaller. I finally found the tea and coffee making facilities in the cupboard and there wasn't much room on the desk to put it all. I also had a big water stain above my bed on the ceiling. Bathroom was lovely, clean and modern though. I'm sure the standard double rooms are much nicer but I wouldn't stay in the single room again. Other than that it was a nice stay and a nice hotel.

    5
    « Just perfect »

    Took two friends with us for what was our 7th stay. Our friends are fairly demanding in their standards. No need to worry though. The hotel was as great as ever. They were very happy with their superior room and we loved our exec room. Stayed in a few different ones at this hotel. They are always different and equally nice to stay in. The staff at this hotel are fantastic. Nothing is too much trouble and it is great to see familiar faces. Abdo in the Bar is a particular delight. Nicky the Maitre'd is wonderful and looks aftre everyone at breakfast and dinner in the excellant Blakes restaurant. Can't wait for my next stay at by far the best hotel in Bournemouth and I have stayed in many others before finding this gem a few years ago.

  • 3
    « Amendment to my first review »

    I gave a negative review of the hotel , I have since had a very nice conversation with Paul the manager of the hotel. He clarified a few issue's one of which was payment , he pointed out that 99% of hotels in the uk & Europe do take payment but just don't mention it . I came away from our phone call with the view that he was very interested in my issues and took on board my concerns .

    2
    « Not 4 star »

    So disappointed in this hotel, firstly it's the first hotel iv ever had to pay in full on arrival. This should have been a heads up , first room offered as soon as you walked in the room was tiny and the smell was of backed up drains. Second room was slightly better . On the top floor but still very loud at night , bed really uncomfortable . Room on two occasion wasn't service completely E,g empty bins , replace water . Room in general was basic for 4*. Needs updating . I do think the hotel could be wonderful with the right management and staff training, wasn't made to feel welcome . Breakfast was ok but nothing outstanding . We went out for all other meals . If we hadn't paid in full which was a lot of money we would of gone to another hotel. Don't get me wrong IF the hotel didn't advertise as a 4 but maybe 2/3 star and charge accordingly then yes you get what you paid for . Spa treatments very good but again need to be onto of hygiene in communal area's E,G toilets really smelly , chlorine smell so strong makes your eyes water standing in another room .

    4
    « Lovely Night Away »

    We have stayed here on a previous occasion, the hotel is very clean, nice room,pleasant staff and helpful. Nice hot water and good shower. The breakfast is buffet style, as always not as good as freshly cooked, but very acceptable and not too cold.There is free parking and we have always found a space. You can easily walk to the shops or the sea from the hotel. I would thoroughly recommend this hotel for £85.50 per night with breakfast, it is very good.

    4
    « A fleeting visit »

    Stayed here on business - room was clean and facilities were good - and it met all my needs. Staff were friendly both at reception as well as in the bar/restaurant. I ate in the bar and the food was good and well priced. I did not get the chance to make use of any of the other facilities.

    1
    « be very careful »

    i had originally booked to stay here for 2 night at the beginning of april,with the free cancellation policy....anyway i cancelled the booking a good week before and thought nothing more of it...... next thing i got an email off the hotel saying they had been trying to phone me (which was a complete lie as i had my phone on me at all times) on the night of the booking date.......i recieved an email on the 2nd night telling me this,i tried to explain the cancellation i made to the hotel and they denied all knowledge of this request and they wanted payment or was going to take legal procedures within days,i did not receive an email confirming the cancellation off them and they are still threatening to start legal action and have not even mentioned how much i allegedly owe them,i made the booking direct with their website...so tread carefully....my advise is book it through booking.com or a 3ed party website so you have no comebacks..........basically its my word against their"s

    5
    « Another great weekend »

    This is the third time we have stayed at this hotel. The staff are friendly and helpful - nothing is too much trouble. Walking distance from the seafront and the town centre so ideally placed for a get-away.

    5
    « Celebration »

    We recently celebrated our diamond wedding anniversary at this hotel it was all arranged with the help of Simon the events manager who although he was on holiday had prearranged everything to make sure it all ran smoothly, and it did. The food was excellent and the service was second to none. We stayed in the orchid suite which is a lovely room with plenty of space if you want to have a few of your guests in to visit. All I all it was wonderful stay for both us and our guests.

    5
    « A relaxing mini break »

    We stayed at The Connaught with friends. We were warmly welcomed by all staff who were all really helpful and polite. The hotel is comfortable, friendly and clean. The pool and facilities were super. Food, breakfast, was of a high standard and I welcomed the fact that the cooked breakfast was served by a member of staff rather than a self service system where food can be 'pawed' by others. The location is excellent and I would thoroughly recommend this venue. We had a great time.

    3
    « Room Below Par And Nightmare Parking »

    We booked this hotel as it was near family we were visiting and the reviews I read were good. However .... even though the reception staff were lovely and the hotel itself, very pleasant, our room and the parking situation, let it down for us. The toilet in our room wouldn't flush 70% time and the plug in our bath wouldn't release after filling it!! We did call reception and someone came quickly to release the plug but the same thing happened the next day so it clearly wasn't fixed. The reception staff informed us that the parking was on a first come first served basis ( unless you booked a suite ) but if you are lucky enough to obtain a parking spot ( we got the last one ) don't drive anywhere as the chances are you won't be able to park again later on. Unfortunately there are very few other parking places in the surrounding area so it really is a bit of a problem as we were out and about frequently over the 2 night stay. I appreciate that the hotel state the parking situation but until you actually arrive, you don't realise quite how LIMITED it is! On the plus side, the hotel is a 10 minute walk away from lovely sea views.

    5
    « It is indeed a pleasure staying at The Connaught Hotel »

    Since my first review in May 2012, I have been fortunate to return to the Connaught, several times, for a 5 night "break-away". Each time there has been a very warm welcome, and the Staff, who rarely change, go out of their way to ensure that you are enjoying your stay. This atmosphere is created by both David Miller ( The Owner ) and Paul Plumley, The General Manager ) together with their Senior Staff, all of whom are always "hands on". Eating in the Brasserie is a delight.

  • 5
    « Excellent Service Very Friendly Genuinely Caring Staff »

    This is a privately owned hotel which works within The Best Western booking system. The Connaught Hotel has been well cared for and lovingly improved by the owner. The staff come from a variety of countries and work very well as a team, in a genuinely caring manner, which cannot be faulted. Nick from Italy who handled the breakfast room was always happy and keen to ensure we got the very best available breakfast that we needed. Please note that this is one of the few hotels in Bournmouth which has both a very valuable car park, also a Type 2 Electric Car charging point, which is adjacent to the front door of the hotel. It would be most sensible to book directly with the hotel, for both the car park and the electric charging point, well in advance to ensure full availability for your visit to this wonderfully located hotel. All the staff were highly professionally exceptional (And boy did we test their limits!!!) So we cannot fault our stay.

    5
    « Overnight stay »

    The hotel is excellent, great facilities, only a short walk to the cliff top and sea front. In ten minutes you are in the city centre. The room was very comfortable and clean. Blakes restaurant serve great food. All the staff were totally professional at all times. In my view good value for money for a 4 star hotel.

    4
    « Good Spa Facilities and Friendly staff »

    Good location close to town and pier and good road links. Unfortunately parking is very limited, even when other gets had parked spreading across several spaces, staff seemed unwilling to speak with the guests instead suggesting parking on local roads, which given price and 4 star rating expected a bit more. In general staff were very friendly and accommodating however, lovely breakfast and also spa facilities were very good and provided a very relaxing atmosphere. Room was nice if not particularly big, however, again given price and rating, the bathroom was incredibly small which was slightly disappointing. All in all a nice hotel but not sure it was 100% worth the expense we paid.

    4
    « So much here - great value »

    Stayed here twice now, very local to beach, shops and restaurants and central to lots of lovely places along the coast. The Staff, Service & Breakfast are excellent, the fitness room and some old decor lose this place a few points, but add in a Heated Swimming Pool, Sauna, Steam Room, comfy rooms and you won't get much better value for money! Loved it and would not hesitate to reccomend it

    5
    « Excellent Value for Money - Gym Pool Spa Breakfast »

    Stayed here twice now, right next to the Sea Front and a great central location for the beautiful surrounding areas for beaches etc. Some of the decor and furnishings are a little dated and the fitness room a little basic but the Staff are Excellent, the quality is Excellent, Breakfast is Excellent quality and to have the Gym, Spa, Sauna, Steam Room and pool with a comfortable bed, clean room, nice lounge and a walk to the sea front, at this price is hard to beat - would highly reccomend to everyone...

    5
    « A very pleasant couple of days spent in the hotel over Easter. »

    All the staff were friendly and efficient, especially the dining-room staff. The hotel was clean and nicely decorated. The food was tasty and well-prepared. The room was comfortable and just the right size, with an enormous walk-in wardrobe. We had a couple of lazy days and we thoroughly recommend the hotel to anybody else.

    4
    « RELAXING STAY »

    The hotel is very clean. The bed was big and comfy. The bathroom was new and clean. The breakfast was very tasty with very good attentive staff. We didn't get to use the gym facilities or the pool, but did look round and there were lots of choices of gym equipment. Would stay again

    4
    « Lovely hotel near BIC »

    I found this hotel on line looking for a good value place near the Bournemouth conference centre. It proved to be excellent value and ideal for a short stay. I was going to a concert and wanted somewhere nearby. It comes with the added bonus of a lovely spa, good bar and friendly staff. My room was a little small but perfectly fine for one night.

    4
    « Easter break »

    Second stay at this hotel room was tidy bed was comfy staff were still very helpful even though it was a busy time Will look forward to another break here next year good facilities to use when the weather is poor

    5
    « It is everything a hotel should be. »

    Welcoming reception staff, attentive and proactive staff. Lovely lounge and brasserie areas. One member of staff even recognised us from five months ago. Room very nice, comfortable and clean. Easy walk down to seafront.

  • 5
    « Standards still Excellent »

    'The good ship Connaught ably sails ahead leaving all in it's wake!'. 'Well captained with a good steady crew, excellent service and cabins that are comfortable and spacious!'. Look forward to sailing with you again.

    5
    « A Very Good Hotel »

    We have just returned from a couple of nights at the Hotel and have to say that we were impressed by the standard at the Hotel. The receptionist was helpful and directed us to our room which was clean and well equipped. Breakfast was excellent with a good choice and again the standard of the service was excellent. The Hotel is situated only a short distance from the BIC so is ideal for the beach as well as the town. Small car park but I always found somewhere to park. Well Recommended.

    5
    « Great Bournemouth Hotel »

    Very welcoming staff and a pleasurable stay. Good location for Bournemouth BIC (walking distance) and other amenities. Will stay here every time when in Bournemouth. Hotel is clean and serves a very good breakfast too!

    5
    « Great relaxing break »

    We had a double room, all in perfect condition. There was a good size indoor swimming pool, with a sauna, steam room and jacuzzi. Food in both restaurants was very good. Location of the hotel is in a good place to visit the city and close to the beach.

    5
    « Great stay »

    A nice hotel, ( we stayed in the adjacent sister hotel ). Staff very friendly and helpful, rooms clean , tidy and well equipped with comfortable large beds. Restaurant facilities were excellent as were the meals, a good buffet breakfast and dinner menus excellent, room service if desired. Car parking available , if a little busy at times. A centrally locate hotel 5 minutes walk from the town centre and 2 minutes from the West Cliff top. We will return here, no doubt, well worth the money we paid for our four night stay

    4
    « Weekend Away! »

    We have just returned from a weekend at The Connaught, having booked the executive ?Lily' room. Having first checked the website, the room looked rather dull/dated and depressing all brown furnishing and fixtures. However upon arrival we were pleasantly surprised, as we walked into the room we were greeted with a fresh smell of paint and found the interior had been given a facelift and brightened up with new décor ? Connaught please update website photo's as this initially put us off booking! The room was extremely clean with all the usual provisions, but the bathroom (chipped door) and dark brown furniture, requires updating to make this in keeping with other newer hotels in the vicinity. The ground floor area is modern, updated and fresh, its just a shame the rooms do not have the same feel. Breakfast was included in the deal and was more than adequate. We had initially booked for a meal in Blake's restaurant, but then found it too fancy for our taste. However when we went to enquire about the Brassiere (a more relaxed dining) it was closed for the night for a private function and so we spent our money elsewhere. Connaught you are missing a trick here, as keeping guest in the hotel spending money on food and drink is surely something to explore! As we booked the Lily room, this provided a private parking bay, but our car was blocked in when we tried to leave for a meal later that evening. The hotel was most apologetic and promptly moved cars blocking our exit, this was also the case upon our return. We received a complementary glass of wine for the inconvenience, but why advertise a private parking bay when this is not the case? All in all a lovely weekend, good location, reasonably priced, staff extremely pleasant and helpful, with a real family feel, would I return ? yes, but you need to keep up the game.

    4
    « A lovely relaxing hotel with excellent facilities. »

    I liked this hotel, but as a solo traveller, my single room was in a noisy part of the hotel at the top of the stairs and opposite the lift. The room itself was surprisingly spacious and tastefully decorated. The spa area is lovely and the food is very good.

    5
    « The Connaught Hotel Bournemouth »

    We had three days here, perfect location. All the staff were helpful and very friendly throughout our stay. Great Spa and the Brasserie was nice and relaxed for meals in the evening. Food was great so we didn't venture out! Room was a nice size and very clean. Definitely stay here again if going to Bournemouth.

    4
    « Welcome to sunny Bournemouth »

    Nice room comfy hotel nice and warm, friendly staff very good location just minutes from the lovely sandy beach, parking at a premium. Would recommend hotel good choice at breakfast and bistro good value

    2
    « The Connaught Hotel, Bournemouth »

    The hotel was ok, but very disappointment with the shower in the room which wasn't working properly. I was very disappointed there was no hair conditioner provided in the room not even in the spa!! Overall the hotel and room was clean and tidy. Spa was nice.

  • 5
    « The Connought Hotel Bournmouth »

    My friend and I stayed three nights at this lovely hotel. Service and room excellent and food superb. We also made use of the spa facilities which was an added treat. Had pre dinner drinks in lovely lounge and staff there, as with all the staff were very friendly. We would have no hesitation in staying there again.

    5
    « Lovely place. »

    Stayed here a while back as a relaxing mini-break on my own. It was exactly what I had expected and more. Rooms were well decorated, beds were comfortable with high quality sheets. Food was really tasty and the fish tasted fresh. Wine list is good. Also, close to the beach which in October isn't essential but I still love a walk on the sand.

    2
    « Harry Potter Broom Cupboard »

    I've just spent two nights living in a room no bigger than a broom cupboard 3ft x 15ft.if you like crooked floors, tired and dated décor and a constant breeze due to a broken window lock this is the hotel room for you. (room 22) Unfortunately I won't be back. Very disappointed.

    4
    « Good choice for Bournemouth »

    We enjoyed a couple of nights at this hotel which is conveniently situated for the beach and the town centre. The room was fairly small but then we had only booked the standard room with double bed. The bed was very comfortable and we had brought our own pillows so slept really well. The hotel pillows were ok but nothing special so we were glad we had our own. The restaurant was excellent and dinner the first evening was a treat. The cod main course was brilliant! On the second evening we tried to eat in the brasserie but the hotel was short of staff there so we decided to not put further pressure on the chap who was serving at the bar and at tables and eat at the Marriott instead where we enjoyed a delicious steak. Breakfast was excellent and the service also very good. We would stay here again although the hotel's position as No 1 in Bournemouth rather reflects a lack of seriously high quality brands in the town.

    5
    « Enjoyable Stay »

    Well presented Hotel situated on the West Cliff near BIC. Check in prompt and friendly. Room was clean with all amenities. Attentive staff and good breakfast. Room Clean. Facilities excellent and good carpark. Would return.

    5
    « Excellent, lovely and relaxing »

    My wife and l stayed on the 7th to 9th March for a belated 40th Birthday present. Just before we checked in l was offered an up-grade on the room at a very reasonable rate, which l took. We checked in swiftly and early, by helpful and welcoming staff. The up-graded room (58, its a great room!) was lovely, it was laid out with thought with a modern, but enjoyable style. The bathroom was spotless, while the room also had a sofa and a coffee machine as well the normal kettle and assorted bits. When a member of staff had found out the reason for our stay and when we arrived back our room they had arranged for drinks voucher to be left for my wife, which just made her feel thought of, a really nice touch. The structure of the whole hotel was also spotless. The Brasserie offered a stylish, but relaxed and causal atmosphere for drinks or eating with a lovely patio area (weather permitting!) while Blake's Restaurant provided a more refined and fine dining experience which I have reviewed separately, however the food and service was truly excellent. Breakfast was also served here which was varied, tasty and provided a great start to the day The Bluewater Spa facilities were also spotless and were again lovely, staffed with friendly and dedicated staff offering a wide range of treatments as well as gym options, a pool and steam and sauna rooms. Again I have reviewed this separately. Again, an excellent and relaxing experience. To finish, a simply great stay in a brilliant hotel which rightly deserves the high ratings submitted by guests just like my wife and I. During our stay, all of the staff either in the hotel, the spa or its restaurants and bar were friendly, professional and welcoming. A true gem that we will no doubt hope to return again.

    1
    « Somewhere to sleep »

    The breakfast staff could of been more happy, as they all frowned at us during our meal, the jacuzzi wasn't working, I asked a member of staff and was told someone would come and sort! But never came also, looked like parts were falling off. In room 230 the curtain hook on the wall has part of the wall missing, need a lick of paint in the room, stain on mattress sheet. If I wasn't a honest person I would of not paid for such a appalling experience

    5
    « Fantastic! »

    We loved our stay at The Connaught! The staff were all very attentive & professional. Highly recommend executive room 9! Lovely selection of cooked & continental breakfast. The coffee machine in the room was a also a nice touch!

    5
    « Weekend stay »

    Perfect relaxing weekend, hotel beautiful and spotlessly clean, the spa facilities spotless once again and All the staff friendly and approachable. The location ideal for beach and town.Breakfast served in a relaxing environment and all that you could wish for with all dietary requirements catered for.Can not wait to return

    4
    « Okay but could have been better »

    Hotel staff were friendly and helpful. Hotel was clean and decor was good. However, the room was very small and there were no facilities to make tea or coffee in the room. Breakfast was good. Plenty of choice but gave up trying to attract the waiter's attention to ask if we wanted more tea or coffee.

  • 5
    « RELAXING SPA BREAK »

    Recently stayed at this hotel for 3 nights and staff are helpful friendly and polite, the food was excellent and a good choice. The room was clean comfortable and quiet as asked for and there is free parking on site. The hotel is close to seafront and town center so close to local attractions. The pool and spa facility's are excellent , had first ever massage and thought i had died and gone to heaven was so relaxing. Very hard to fault this hotel.

    5
    « Birthday treat »

    A return visit to Bournemouth and overnight stay at this lovely hotel. The other half had not been before as previous stay was with my daughter and he loved it. The added bonus of a balcony with our room was a nice surprise. We were only there for one night as seeing Wet Wet Wet at the BIC so didn't use the spa this time as little time. A late night drink in the bar was pleasant as ever and never rushed even though it was late. A good breakfast the following morning before checking out was just the ticket. Definitely return and use spa next time.

    5
    « Relaxing stay »

    We had a very enjoyable stay at The Connaught - the food was of a very high standard and the staff were friendly and welcoming. What sets this hotel apart from many is the spa - a feature which was the deciding factor for us booking our stay. We spent several hours relaxing in the pool, jacuzzi, sauna etc - very relaxing! The hotel is also only a few minutes walk from the beach and is in a quiet location - I would certainly recommend it!

    3
    « Disappointing »

    We went away for a couple of nights expecting a little bit of luxury and some excellent food. The hotel offered little in the way of luxury, the public rooms were draughty and the plumbing throughout needed some serious attention. Our bathroom smelled of damp and there was black mould around the bathroom window. There was a very elaborate bath with all sorts of fancy equipment but the base was not properly cleaned and it did not look terribly inviting. The shower was fairly small and nothing special. The room was well equipped but the decoration was tired and the bed was comfortable. The food was well presented and tasty but the menus in both the Blades restaurant and the Brasserie was very limited and did not change from that advertised as a sample many weeks ago. If you stayed for more than a couple of nights you would soon exhaust you favoured choices. The specials were limited to a soup of the day and a fish of the day, everything else remained the same. The breakfast was again a disappointment and we consider this to be the highlight of the day. The food, which was presented as a buffet, was of poor quality and was either over or under cooked. The continental option offered little choice and you struggled to complete a satisfying meal to start the day. The staff were polite and attentive but some had trouble understanding requests which led to more dissatisfaction. Not a hotel I would rush back to.

    5
    « Comfort at the Connaught! »

    Visited Bournemouth for a wedding in the dead of winter. The hotel proved to be a great base for strolling through town and finding restaurants. The superior room in the main building was very, very comfortable and quiet! The staff were exceptionally friendly and the bartenders were quite entertaining! A short walk to the beach areas and to the center of town.

    5
    « Maria »

    Spent a lovely weekend with my husband , sister in law and friends at a Masonic Ladies event. Excellent room and food. Clean and staff very friendly and courteous. Second time we have visited and our room was big on the first floor.

    5
    « Wonderful »

    Very comfortable warm friendly hotel. Great spa facilities. Near the beach. Choice of restaurants, good food and bar with a cosy fire.Would definatley return. Have stayed 3 times now and all rooms have been clean and fine.

    4
    « Very enjoyable short break »

    I stayed for three nights with my wife and daughter last weekend to celebrate my wife's birthday. We had a very comfortable family room in the Lodge. We found this a very friendly and well equipped hotel. Much enjoyed the lounge bar. We ate two nights in Blakes restaurant and used room service on the third night. Quality of food and service were excellent. Very pleased to have chosen this hotel and would not hesitate to stay here again.

    5
    « Excellent hotel with friendly staff, good location »

    Beautiful room on the top floor, comfortable, warm and extremely clean. Balcony was very tidy and clean too. The staff are friendly, welcoming and very professional, always there to help. I will definitely return. Highly recommended. The breakfast is well cooked, well presented and worth booking. The spa area is a little small but nice and clean, very comfy. Town and beach is only a 5-10min walk away and maps are available at reception.

    3
    « Amazing food »

    Stayed with family for two nights whilst in Bournemouth for a meeting. Was not cheap and rooms were tiny. Plus the walls are so thin you can hear the conversations next door. Luckily it was my family. Bed did not have a topper so I found the mattress very hard and pillows were also hard. Staff were all very nice, as usual mainly Eastern European. Bathrooms in both bedrooms were brand new which was nice. My room looked over a metal fire escape which in the high wind seemed to clang all night. Can walk to the top of the cliffs. Parking was at a premium, there are two car parks but we struggled to find somewhere on both nights. Was amazed at the quality of the food. Our dinner on both nights was wonderful for all courses - big bonus. Nice log fire to sit by next to reception, a library to borrow books and a bar which serves snacks all day. Would be lovely in the summer with nice gardens with tables and chairs but too cold at our time there. Very small lift but seemed to come quickly each time but quite a few stairs throughout the corridors which was a problem for us. Nice indoor pool but it was too busy to use on each occasion I tried. No seats left, no lockers left and although I tried booked in advance could not get any treatments during my two days there

  • 5
    « Very pleasant Hotel »

    Good room, excellent service and both the breakfast and evening meal were of a high standard. Staff were very friendly, attentive and helpful. Comfortable lounge area where we entertained relatives and received very good service from the bar.

    4
    « nice hotel »

    the hotel was very nice the staff were pleasant and helpful. The food was very good in the bar and at breakfast. The gym equipment could do with upgrading due to its age. The mattress in our room was very soft and as I suffer with my back I asked if we could have a firmer mattress and they changed it for me.

    5
    « Birthday Weekend »

    Stayed at Hotel for two nights . Twin room . We were there for a birthday celebration . Nice room on 3rd floor . Used Spa lovely . Had a fabulous meal in Blakes hotel restaurant on the Friday . The staff were all attentive and polite . Room clean Very central easy walk into Bournemouth. Breakfast had a great choice Of cereal with hot buffet or cooked to order eggs .

    5
    « Excellent Hotel »

    We recently stayed for two nights in the BW Connaught at Bournemouth and I can honestly say it is difficult to find any fault at all. The staff were attentive and friendly and the service was exceptional. Our room was spotlessly clean and nicely furnished, if a little too warm at times. The food served in the Brasserie was good quality and delicious served by friendly but not intrusive staff, in comfortable, pleasant surroundings. We were also pleasantly surprised by our very reasonable bill when we checked out. Would recommend this hotel to anyone. It's well situated in the town, but there is a bit of a hill to negotiate if you are on foot. Thank you for a fabulous relaxing break in Bournemouth .

    5
    « Bournemouth is worth a visit and the hotel was very comfortable. »

    Very clean room and extremely polite and helpful staff. Loved the close proximity to both town and promenade. Good local restaurants plus two based at the hotel. Good spa facilities which we took advantage to end the day.

    4
    « Weekend away »

    Stayed at the Connaught for a weekend away. Well situated just a short walk away from town centre and beach front, but nice and quiet at night. Room was spacious and comfortable. Very clean and tidy. We had the top floor which suited us. If you aren't so able to manage the stairs there is a lift but it is extremely small. We used it initially as had bags with us but was very cramped for 2 with luggage. Breakfast was excellent, great quality ingredients and buffet style so plenty to eat. Continental was a little disingenuous as no cold meats etc but good selection of fruits, cereals and croissants etc. It did have spa facilities and pool although didn't use so cannot comment on these. Great service. Staff were all extremely polite and genuinely seemed to want to help. I would definitely stay again.

    5
    « Very good overnight stay »

    I stayed just one night for a football match, in a single room. Reception was friendly, efficient and quick with a follow up call to my room. The room and bathroom were comfortable and clean. Everything worked, although the WiFi was temperamental but free. I didn't use the restaurant in the evening but breakfast was everything you would expect, and fresh. I also didn't have time for the spa, but it looked good. For the standard of accommodation the price was good and, although there are nay cheaper options, I felt this was worth it. I would go back.

    5
    « Excellent Eperience »

    Great experience from start to finish. Great location. Lovely and clean hotel. Staff well presented and helpful. Breakfast was great. Spa and staff great. Came here for a short break to recharge my batteries and would definitely come again. Recommended.

    5
    « The best in Bournmouth »

    We stayed at the Best Western Connaught Lodge for five days again we thought it could be no better than when we stayed in December but we were doing it was eaven better the room 225 was even better than we had before ,every thing was first class the staff could not do any better ,and the breakfast was first class and plenty of it thank we will be back again thanks to you all Mr&Mrs Riley Countesthorpe. Leicestershire

    5
    « Brilliant »

    The staff were splendid; helpful, friendly and extremely nice, couldn't ask for a better experience. The facilities and rooms were also lovely. We booked a massage in the spa and the staff there were also excellent. There were no families with young children there during our stay which was also a plus as we were there on a quiet getaway trip, as were most of the other guests. Generally, you definitely get your money's worth in this hotel and I would definitely recommend it for a relaxing weekend away.

  • 5
    « Midweek leisure break! »

    Stayed for a midweek leisure break, and absolutely loved the hotel! The staff were friendly, and couldn't do enough to make our stay pleasurable! The room, spa and public areas were spotlessly clean. Lovely room, comfy bed! Tasty breakfast with varied choice with a lovely efficient host ( Nikky) and his great staff! Good sized pool in the spa, as well as steam room, sauna and jacuzzi! All in all a fabulous hotel, which we would definitely recommend! Great to see such attention to detail!

    5
    « Mrs »

    Another great stay , this time in executive room , nice hotel and within easy walk of the town , staff always friendly Good breakfast , The spa is a bonus , always nice and relaxing , I had a facial which was worth every penny , We stay here at least 2 or 3 times a year , just as a nice weekend break

    5
    « Great atmosphere and friendly, efficient staff »

    We stayed at the Connaught Lodge for 3 nights in February. We loved the lounge with the fire - felt very cosy and great for a pre-meal drink in the evening. Location was perfect for a walk along the cliff top or down to the beach - 3 minutes walk from the hotel to the cliff path and close to the shops also. The food in both Blake's restaurant and the Brasserie was excellent and all the staff were very efficient, friendly and helpful, particularly the Italian Maitre D' who was also very informative. The room was warm and spacious and it was great to have a small lounge area in the room with a couple of chairs. We expected the Spa pool to be very busy but we went in two afternoons before our evening meal and had plenty of room to swim ,with only 2 or 3 others in. Very good breakfast also.

    4
    « Nice spa hotel »

    Stayed at the Connaught hotel for a quick spa break. Everything was clean, well organised and the spa / wellness centre was lovely. Nice big pool, both Steam and sauna rooms were clean and well maintained. Easy to use facilities for residents, gaining entry with no paperwork, just your room key opens the door to the pool. Jacuzzi was lovely and warm with good power. We had lunch in the Brasserie at reasonable cost too. Room was clean and looked to be recently refurbished. Everything worked, bed was comfy and clean. Room shower was good although lacked temperature control. Parking availability at busy times may be an issue. Staff were very friendly and helpful. Thanks to the duty manager / staff who got me Mint tea and boiled eggs and toast as I was not well enough to use the restaurant for breckie.

    4
    « Fantastic Spa »

    Booked a spa weekend as a birthday treat, the swimming pool was divine and the massages were great. Room was clean, and the breakfast was delicious and catered well for vegetarians. Staff were friendly and approachable, the only negative was lack of car parking spaces.

    5
    « Lovely hotel, staff very efficient and friendly and we thoroughly enjoyed our stay. »

    Lovely room, clean, light and had everything you needed. We would definitely re-book and would highly recommend the hotel. We didn't eat in the hotel of an evening because we have been to Bournemouth a number of times and we have some restaurants that we always visit. The people staying in the hotel who did have the evening meal thought it was very very good.

    4
    « Good stay, friendly staff and hotel »

    Well presented hotel with a good location for the town centre and beach. Priority car parking for guests. Staff are very friendly, helpful and polite. Large rooms, though perhaps slightly dated for the price you pay, though I'm sure this is the case with many seaside hotels. Very cosy and well stocked bar, and the breakfast was first class. I didn't eat lunch or an evening meal at the hotel. Leisure facilities are excellent, with a very good pool/jacuzzi/steam/sauna area, and two well furnished and spacious trips. A good hotel!

    5
    « Lovely hotel »

    My husband and I stayed three nights at the Connaught for a winter break and had a wonderful time. Everything about this hotel is excellent. The staff were lovely and very helpful, the room was spacious with crisp white cotton sheets, the spa area had excellent facilities with quality treatments. The food was exstreamly good. I can not fault it.

    4
    « Business travellers »

    We arrived quite late mid week and I found the reception area welcoming and warm on a cold night. We were shown to a small room which had recently had the carpets cleaned and the cleaning products were still quite strong. Elkin arrived within 5 minutes of my husband ringing down. He rushed off to find an alternative and as they only had a suite left, he personally carried our bags downstairs to the new room. What a lovely man, perfect hospitality. We stay in many hotels and I would say Elkin is an asset to the Connaught Hotel. We had dinner in the bistro which was average, but served quickly. The Main Street is within walking distance with an uphill return.

    5
    « perfect weekend »

    the room was just what you would expect from a good quality hotel ,this hotel takes it up a level, in the morning the breakfast was really good and with good service. the food in Blakes restaurant was excellent, and the and from the moment you walked in everything was done to perfection. excellent !!!

  • 5
    « party and stay »

    Booked my party could not have chosen such a great location. From initial enquiry to the day everything went smoothly, thanks to Fay the Co_ordinator. The food was fantastic, the team so helpful in every respect. Overnight stay really good lovely room and a good breakfast. Can highly recommend this hotel, will use again.

    5
    « Value for money »

    Have been to Blakes restaurant at the Connaught three times but this was our first overnight stay. Fabulous hotel in a great location. Beautifully decorated and staff very friendly. Our room was in the Connaught Lodge, just a short walk through the garden to the main hotel, and was very nice. Bed extremely comfy.

    5
    « Another Excellent stay at Connaught »

    Excellent breakfast, attentive staff, all very clean, and nice pool and spa. It will be even better once gym refurbished. This is one of many visits, and we will continue to stay as long as the service remains the same.

    5
    « Relaxing and Luxurious »

    We arrived earlier than the stated check-in time so we were expecting to have to put our bags in a waiting area but to our surprise our room was ready and we were given the key to go on up to our executive suite (room 58). We were also given a key to a bollard to our own private parking space which I believe is a perk of having an executive suite. The room was beautiful and clean with a balcony which had a table and chairs. We had a nespresso machine, along with lots of teas, coffees and hot chocolates. We also had a bowl of fudge on the coffee table which were lovely. In the bathroom we had robes and slippers. We had a TV on the wall and also a docking station if we wished to play music from our ipod. We used the spa facilities which we thought were fantastic. The swimming pool, steam room and jacuzzi all lovely and relaxing. I also had a massage with a lovely lady called Eva which was beautiful...I almost fell asleep! Breakfast was fantastic with a wide range to choose from and the service from Nikki was fantastic. We will be coming back again and would highly recommend.

    5
    « AMAZING! »

    Was a lovely hotel, staff were very helpful, restaurants were very nice, rooms are clean and comfortable the spa was just beautiful! & the treatments we had were really nice too' in a great location about 4 minute walk from the beach! Would defiantly recommend. When we arrived we never got a parking space and they sorted it straight away 'no hassle' great place to stay!

    5
    « Unexpected gem! »

    This hotel is an unexpected gem. The decor is rather luxurious & impressive, not what we were expecting at all! The reception area is beautifully designed & manned by the most friendliest & knowledgeable staff. We were allowed to drop our bags in our room early on arrival & use the car park until late on departure day. We used room service for midnight sandwiches which were generous in filling & freshly made. Nothing was too much trouble. Our room was a basic double, looked newly decorated and was spotless. We had full use of the impressive spa facilities & enjoyed a leisurely swim before our evening out in Bournemouth. Breakfast is a must at this hotel! The service is second to none in the comfortable restaurant & the vast array of food offerings are of good quality. All made extra special by Nicki the maitre d', a real gentleman who deserves a special mention! Every member of staff we encountered represented the hotel in a positive way. We will definitely book this hotel when we next come to Bournemouth.

    4
    « February break »

    The hotel is located very conveniently to the cliffs and the city centre. Both are within walking distance, although coming back from the centre involves a steepish climb. The hotel is welcoming and has excellent public spaces. The bedrooms, we had a standard room on the second floor overlooking the terrace, are well furnished, and very comfortable. The sound proofing could be improved. The breakfast was fine, good service. The spa was really beautiful. I think the weekend at The Connaught was a great way to break up the drab time after Christmas. We will certainly consider visiting again.

    5
    « Super Hotel »

    My wife and I stayed 2 nights at the Connaught which in all aspects we found to be excellent. Standard Room clean and spacious. Staff friendly and helpful. Breakfast excellent. Would have preferred to be able to be sure of a car park space when returning late at night but as it happened at this time of year (February ) it wasn't a problem.

    5
    « Good all round »

    Booked one night on a saver rate for a cosy double. The room was lovely for the money we paid and a good size for a cosy room. The leisure facilities are exellent. Food was really good and fairly reasonable for a four star hotel. If I had to have a gripe it would be the food portions are quite small although very tasty. Very much enjoyed our stay and will no doubt be back soon.

    5
    « The danger of "first impressions"! »

    Returned today after four very pleasant nights at The Connaught On arriving I confess to being somewhat underwhelmed by the outside appearance of the hotel but was quickly reassured upon entering the reception area which, whilst small, is completed to a very high standard and this standard is maintained in all the public areas, the activity suite and the restaurant. The room - classed as "Executive" - was on the small side but clean and well appointed with a huge, comfortable bed. The Staff were, without exception, welcoming, helpful and polite - as an example - I returned to the hotel quite late one evening and was a little peeved to find the car park full - a fact I mentioned to the receptionist and which was overheard by the Manager. He was quick to apologise and offered to find me a space in the overflow car park (of which I was unaware) which he did personally - great service! We ate three nights in "Blakes" and both agreed that the food was first class and satisfying - not always the case with "Nouvelle Cuisine"! Not cheap,but worth every penny.

  • 5
    « A wonderful stay »

    We stayed in February in the middle of Storm Imogen for one night. We took a walk along the deserted beach and then it poured down and the wind was terrific. We then decided to head back to the hotel to the delightful spa facilities with sauna, steam room and pool, the changing facilities I thought were superb and which lack in other hotels. There were separate cubicles for the showers and for changing facilities too and it was very clean. The staff were really helpful too and couldn't do enough for you. We stayed in room 44 which had a small balcony and it was very cosy. The beds were very comfortable and the bathroom was nice and big with a large shower. Overall the stay was really nice and good value. The breakfast was good too for a buffet style.

    4
    « Great hotel »

    We only stayed for one night but the experience was a great one. We used the spa facilities and we were happy with the treatment we received. The staff in all areas of the hotel are great. All were pleasant, helpful and friendly. The rooms were comfortable and clean and the hotel is in talking distance to the beach and town centre We would certainly stay again

    4
    « Nice room, fantastic food »

    We've all turned up at a hotel or similar and seen signs saying 'Award winning restaurant' or similar and thought "Yeah .. ok!", only to find pretty mediocre food. And so when I turned up at The Connaught Hotel last Tuesday evening and saw a sign for the Blakes Restaurant saying 'Award winning cuisine', I didn't really think anything of it. The lady on reception was very helpful and checked me in quickly and even offered me a free upgrade on the room which was very nice. Unfortunately, as it was gone 7pm by the time I got to the hotel and was going to be about 8am when I left the following morning, I never got the chance to make use of the balcony that formed the basis for my upgrade, nor sadly the spa facilities, which indeed was a shame. Bags in the room and back downstairs to the Blakes restaurant for what was hoped to be a very good meal for a very hungry yorkshireman. The pork with sweetbread fritter sounded good but I have to admit a slight disappointment when it turned up. As mentioned above, I'm a Yorkshireman, indeed a Scottish born Yorkshire bred Yorkshireman, so when it comes to food, my idea of heaven is a hearty thick crust pastry pie, thick cut, double dipped chips, a couple of veg on the side and a nice big gravy boat. So faced with three smallish pieces of pork, a single fritter sat in the centre on a small bed of veg, a couple of carrots and some 'swooshes' of carrot puree around the plate, my first thought was ... where's the nearest Burger King. But then I tasted it. Wow! I can honestly say that the food on that plate made up one of the best tasting meals I've ever had. It was truly wonderful. Not cheap at £17.50, but actually great value for such quality. And the triple chocolate brownie that I had for dessert didn't disappoint either. Fantastic food. Not a huge amount to say other than the bed was very comfortable and the room was well equipped and I had a very pleasant stop and a good night's sleep. My only criticism would be the shower which was quite feeble I'm afraid. And I like a good shower on a morning. But other than that I would certainly recommend this hotel and indeed hope to return. Hopefully next time I'll have more time and will be able to experience the spa.

    3
    « Amazing food, let down by much lower room quality »

    Cannot recommend the food here enough...It was outstanding. Unfortunately the room I was in did not live up to the same high standards. Lighting was poor, space was limited and whilst the room was clean it was very tired and in a pretty poor way. Great service throughout my stay. In terms of value for money, the brasserie was excellent with well priced meals. The rooms are not such good value though. Stop here for diner.

    5
    « Still no 1 »

    We stayed for one night here as a little treat and it lived up to the high recommendations. Blakes restaurant did not disappoint either. Staff are all helpful and friendly. The hotel is clean and well run.

    5
    « Very Impressed! »

    Was my first visit to Bournemouth. I had little expectation from a UK, January break by the sea side when my mother and broth suggested it. Always been more of a beach and cocktail girl. Room: Was impressed with the lovely top floor room and terrace we had. Quiet, comfortable, clean and had all the basic facilities that you expect. Area: The location was great, short walk to the beach and to some lovely local restaurants etc.... Hotel & Staff: All the staff we came into contact with were just fab, the Concierge were helpful and friendly, Kevin (I think he was called) the bar man was just outstanding, a real credit to the place, he went out of his way to assist with information, ordering cabs and arranging reservations for restaurants..... Made the stay all the more pleasurable. Spa: my mother and I got chance to enjoy the spa facility and sneaked in a Gold Facial..... Although it did state that the facial should last 55mins but I only received 35mins after completing several forms and getting unchanged which was a little disappointing however the facial itself and therapist were lovely. I looked glowing and pretty good afterwards and did manage to get another treatment out of the mask I got to take home. All in all a great stay. I would certainly stay at this hotel again if I was to revisit the area and know my brother and partner intend on a second visit. Thank you. :-))

    5
    « Could not fault this place »

    Just has a very relaxing two night stay here. The room was clean and spacious. The Leisure facilities were the best we have had in a hotel, clean and nice decor. The breakfast was excellent with plenty of selection. We did not eat in the hotel so cannot comment on the food, but the menu looked good. All of the staff were really nice and helpful. Well done to the owner.

    5
    « We were there for an event at the BIC. »

    Great hotel very near our venue, lovely decorative order throughout, great value for money, staff very helpful, food and drink excellent. Did not get time to use the Spa this time but had a look and it looked marvelous.

    5
    « Really lovely hotel »

    We came here for our anniversary and it was perfect for what we wanted so not surprised this is currently Bournemouth's number 1 on TripAdvisor. The location was great, only around 5 minutes or so walk from the pier and beach. The room was lovely (Tulip suite) and the service was excellent especially from the general manager at breakfast the next day who was so friendly- really made us feel very welcome! We also had dinner in the restaurant (Blakes) which was really good and will review that separately. Only negatives I can really think of was that general decoration was pretty dated (although just personal taste) and although there was a lovely coffee maker in the room, there were no tea making facility or biscuits! Only minor obviously when everything else was great but just in the interest of giving a balanced view! I would most certainly recommend this hotel.

    5
    « Wedding Anniversary »

    Just celebrated our 5th wedding anniversary at the Connaught, having also celebrated the previous 3 anniversaries at this very welcoming hotel. Although we arrived early our room was made readily available for us. We used the gym and spa area, gym facilities were not the greatest but this was more than compensated for by the swimming pool and spa area. We had a couple of pre-dinner drinks in the bar that is a really relaxing area. The following morning we indulged in their wonderful breakfast, the service was excellent. Suffice to say we will be returning to celebrate our 6th anniversary next year. Thanks to all the staff at the Connaught for making us feel so welcome.

  • 5
    « After Xmas break »

    From the moment we entered this hotel and left two days later was a lively experience.We had a superior double room which was spotless and had a lovely bathroom with shower.Two lovely touches,after we unpacked reception rang to ask if everything was o.k with our room,and nice handwash and hand cream in bathroom!!staff were very friendly but professional and nothing was too much trouble.I have to mention breakfast! My wife and I have never stayed anywhere with such a choice,plenty on offer,absolutely excellent cooked breakfast as well.Highly recommend this hotel and would definitely stay again.

    5
    « Very comfortable. Excellent staff »

    Clean comfortable room. Quiet even though next to lift. Food & alcohol a bit pricey but excellent quality. Brilliant selection for breakfast including fresh fruit. Lovely heated pool. Staff very helpful.

    4
    « well run hotel »

    we joined friends for a weekend here and really enjoyed the hotel,the staff were very nice and the service at the banquet meal on Saturday was excellent. Breakfast was very good and I was particularly impressed that gluten free food was on the buffet along with diabetic marmalade which my diabetetic husband has never seen before in an hotel, full marks for thoughtfulness for people on restricted diets. only two small quibbles car parking is a bit problematic and the hotel is kept at a very warn temperature for sleeping but overall a very nice stay

    5
    « Two nights of Joy »

    The room was nice and clean. I would definitely recommend the restaurant. Really tasty food and helpful staff. I haven't used the spa facility this time but as i remember from last time it was very good too.

    5
    « Mrs »

    We stayed one night for my birthday celebration with my husband and daughter, my husband did say it was my birthday when booking. When we arrived I had a birthday card on the bed with two complementary wines to receive in the bar which was a very nice surprise. The room and bathroom were excellent we stayed in the main hotel. We used all the facilities including pool, jacuzzi and steam rooms all very good and relaxing. Had a snack in the bigger bar area which was very nice. Booked a meal in the restaurant for the evening and so glad we did they made as feel very special. The older gentleman who we had seen before when we stayed and I think has been there a while was very nice and I had little surprise at the end with little slices of cakes with a candle. Our meal was excellent we had coriander and carrot soup, muscles in a sauce and twice cooked cheese soufflé and then we all had rib eye steak. We are going to return soon just for a meal as it was so good. Thank you all very much!

    5
    « Excellent Hotel »

    Top class staff, in a top class Hotel, if visiting Bournemouth for business or pleasure look no further than the Connaught Hotel. Food and Service 5 Star Standard. The rooms are spacious and comfortable. Cleanliness throughout this Hotel is superb

    5
    « CONNAUGHT CONTINUES TO IMPRESS »

    Our fourth stay at this hotel and the continual exceptionally high standard of all aspects of the hotel continue to impress. As frequent visitors to Bournemouth it never occurs to us to stay anywhere elso

    5
    « An after Xmas break »

    Every aspect of this hotel is first class.From the moment you go to the reception to check in to when you check out again!!lovely spotless room,lovely gesture of reception ringing after unpacking to check room was o.k.The food was excellent and the friendliness yet professionalism of the staff could not be improved.Breakfast was a feast!!We have never stayed anywhere where there was such a choice!! All in all an excellent hotel.Highly recommended.

    3
    « Average »

    Great location. Walkable to the beach and town centre. Looks very dated from the outside but beautiful inside reception, spa and food areas. Real contrast again when you get to the bedrooms. Modern bathroom, dated and small bedroom. This may not be the case in all rooms. Real issue with parking. Disappointed to find if you book through an agent you cannot reserve a parking space! Spa facilities are great and the treatments were nice, however the spa staff really let it down. No acknowledgment upon arrival despite 3 members of staff on the desk. No towels given, no directions to facilities. Total of four treatments between us but no names given from the therapists or any discussion about our treatments. Could hear the therapists chatting in the corridors. Just such a lack of basic customer service skills. This was raised with a polite gentlemen on reception but sadly all he did was tell me this wasn't the hotels standard!!! Based on the lack of desire to act on feedback I wouldn't visit again or recommend.

    5
    « Business Visit »

    Booked the Connaught Hotel as part of a business trip to the south coast. Reception helpful on check in and first impressions were very good. Nicely appointed with a pleasant reception area. Located very close to the sea front, perhaps a five to ten minute walk. Also well located for the centre of Bournemouth. The room was also very good and the bed fantastic. Had a very goods night sleep. My only slight issue was the size of the bathroom. Although very clean it was just so tiny. When standing in front of the toilet you're almost stood at an angle as the was basin protrudes so far out it makes it impossible to stand directly in front of the toilet. Not really a huge problem as it's not as though you'll be stood there long! Breakfast was also very tasty and perfect to set you up for a busy day. Would I recommend? Yes I certainly would.

  • 5
    « Lovely Traditional Hospitality »

    We stayed at The Connaught for the weekend as a birthday present from some very good friends. Such a lovely hotel with great amenities and fabulous, 'old-school' staff who could not do enough to help make our stay a great one. We had only been in our room for 5 minutes when we received a call from Reception to check all was OK! Customer Service to this level is becoming a rarity and is such a nice surprise when it is offered. Our evening meal in Blakes Restaurant was superb and breakfast the next morning was just as good, one of the best we have had in many hotel stays. The pool looked lovely and though we didn't get the chance to take advantage, we hope to do so on a return visit.

    5
    « Another pleasant stay »

    Stayed for a quick weekend getaway. Have stayed at hotel before, and this time around it was just as enjoyable. The hotel is spotless and nothing is too much trouble. The staff are very professional and friendly. Which makes the hotel a pleasure to stay at. Will be returning.

    5
    « A very pleasant experience at the Connaught. »

    From the start of our booking, staff were very pleasant and attentive and this continued throughout our stay. Nothing was too much trouble. Food in the Brassiere was excellent and the room was very comfortable. The piano player added to the very relaxed evening. Well worth another visit.

    4
    « Pleasant stay »

    Stayed at Best Western Plus The Connaught Hotel for one night in January whilst on a Bournemouth shopping trip. We had a superior room with a king size bed. The room was a good size but the floorboards need attention as they squeaked when walking anywhere in the room. The bathroom was light and airy the towels were good quality. It was a mild week and we found the hotel a little too warm in the bedroom even with the radiators turned down and so we both slept without bed covers. The breakfast had a good selection cereals and a decent English breakfast alternative although the english cooked items were only luke warm. There is a good size swimming pool, Turkish bath and sauna. These were all excellent as were the changing rooms. Hotel parking was free but a little awkward as the spaces marked out were quite narrow and even getting out of a medium size vehicle was awkward. The hotel location was excellent, being only a 100 yards or so from the West Cliff walk, 10 minutes from the town shopping areas and the pier. Staff very friendly and happy to help and serve you. We would recommend this hotel.

    5
    « Absolutely lovely experience »

    We didn't actually stay here for the night but I wish we had decided to. We had a spa voucher with lunch and it was lovely!! The staff were really helpful and went out if their way to make the experience a good one. Our spa treatments were great and the facilities were nice. Food was good too. It was a really nice, relaxing day

    5
    « Ladies Festival weekend »

    I just wanted to pass on our heartfelt thanks to your team at The Connaught, Bournemouth. It was a most wonderful and successful ladies festival. I would like to express extra special thanks to Faye for her hard work and her professional manner in organising the whole event, leaving no stone unturned. Also, many thanks to Simon making sure that everything was OK during the weekend itself. You should be very proud of the whole team from chambermaid to maître'd. Kevin in particular, who was exceptional in handling any situation that arose and ensuring both evenings went smoothly. We look forward to seeing you all again in the very near future whether this is with a Masonic Lodge ladies festival or independently with friends or family. We would highly recommend this hotel for service and quality and excellent spa facilities.

    5
    « Relaxing weekend break »

    Very relaxing weekend with my daughter. Good food friendly entertaining staff , music , comfy bed nothing too much trouble. Used the facilities, pool, spa etc and had a massage each. We ate in the Brasserie very nice and you can pick dishes from Blakes. Good selection at Breakfast. will be returning

    4
    « Good Hotel »

    The Best Western Plus The Connaught Hotel was very good. We had a superior room with a king size bed. The towels were good quality, thick and changed every day. We found the hotel too warm everywhere but at least we were not cold. The breakfast was very good and cooked and presented very well. The only thing I can find to complain about was the cardio vascular machines in the gym. Old equipment which was also very dirty and unpleasant and sticky. The gym room was too hot for comfort. There is a good size swimming pool, Turkish bath and sauna. These were all excellent as were the changing rooms. Hotel parking was quite difficult as the spaces marked out were quite inadequate to fit a medium size vehicle and be able to get out of it! We managed though. Staff very friendly and happy to help and serve you. We would recommend this hotel.

    5
    « Stayed overnight when we went to see the 2016 Open Ballroom and Latin championships at the BIC »

    No 1 trip advisor rated for Bournemouth is well deserved. The hotel is spotless, decor is lovely and the staff are helpful and friendly. Special thanks to Tommy in the Brasserie who provided a friendly and efficient service

    5
    « Overnight business trip. »

    Really friendly and helpful staff, with high levels of service. Excellent contemporary decor throughout. Good central location with plenty of parking. I couldn't pick fault with anything and will definitely stay there again.

  • 4
    « Anniversary stay. »

    This is the second time we have stayed here for our wedding anniversary. The staff are very friendly and helpful and the hotel is very clean. The lounge and bar areas are very welcoming with big comfy chairs and open fires. Like last year, there was an anniversary card and free drinks offer waiting in our room for us which is a lovely touch. My only disappointment was the size of the room. It was very small and the shower room was like a cupboard. Probably our fault for booking a standard instead of the superior we booked last year.

    5
    « Great couple of days »

    I stayed as part of a group on a music course. The twin room was excellent with tea and coffee making facilities. We were missing a towel but one arrived immediately when we asked for it so good service. The staff in general were excellent. Nothing was too much trouble. The restaurant staff were especially helpful but of course we met those more than others as we enjoyed our excellent meals..

    5
    « The staff make this place great »

    We stayed two nights in the Lodge. The room was a bit chilly at first but an extra heater was quickly supplied. The room was comfortable, obviously recently refurbished. We ate both in the Brasserie and the main restaurant and found the food excellent - in particular the fish was cooked just to my taste and not overdone as is often the case. The scallops were excellent. We had meant to go out to another nearby restaurant but just didn't bother in the end as the hotel was so good. We felt very well looked after by all the staff who had a professional but friendly approach. Everyone seemed to enjoy working there and was cheerful - it made a real difference to see smiling faces on people who seemed to genuinely want you to have a good time.

    3
    « Disappointing but a fab breakfast! »

    We checked in after 8pm and were directed to our room. We were in the annex which was seperate from the main hotel and was a little disappointed to find it had a Travel Lodge/ Premier Inn vibe about it. The room was clean and the facilities were OK. However, the bathroom was cold, even though I tried to put the towel rail on, I couldn't get it to work and the loo flush was broken, disappointing for the price of the room! On a positive note, the breakfast was good, with a great menu choice and friendly, attentive staff.

    5
    « Wonderful weekend »

    Stayed at The Connaught for the first time for a weekend break. Room was spotlessly clean,although a little on the small side. Traditional furniture which you would expect in this type of hotel. Nice touch was a speaker/charger for your phone so we could play our own music. All the staff were very friendly. We ate both nights in the brasserie as the food was delicious,very well presented and not overpriced. The hotel is a short walk from the beach and the town ,which I imagine is lovely in the summer, and even on a freezing but sunny weekend was very busy. Used the local yellow bus to get to the football stadium which seemed to be a very good service.Very helpful driver. All in all a great weekend.

    4
    « great place to stay for a couple of days or longer »

    the main hotel is great, only book the lodge which is also tidy clean comfortable and great, if you don't mind walking outside to the main facilities. spa pool is big enough , the hot tub Jacuzzi is very comfortable and the gym facilities are great for a challenge. did not try the treatments but saw many people enjoy that as well

    5
    « Almost perfect! »

    Excellent staff, very polite and friendly without being intrusive. Very good attention to detail, providing excellent customer service. Spa area just what was needed and of a high standard. Evening Food freshly prepared and whilst pleasant, it was 'nice' and good value (we ate in the Brasserie, not the formal restaurant while an excellent guitarist played background jazz ??). Breakfast was faultless...except a serrated knife ro cut the meat items in the buffet would have been helpful! The room was ok...rather tired with a few stains on the furniture and walls, with some cracking plaster, but it was clean. Our one quibble, other than the tiredness of the room, was that in a 4 star hotel, being provided with one coffee sachet per person seemed very mean as we would have expected a few per person. Parking outside was a real nightmare with double parking etc preventing many guests from exiting easily and several people were clearly annoyed as they had to park on nearby roads. Overall a pleasant stay, but there are better hotels of a 4 star rating in the area in terms of general maintenance and facilities.

    5
    « Birthday Weekend »

    We took this weekend (2 nights; Friday & Saturday) to mark my wife's birthday. We were warmly welcomed to the hotel, had a lovely room, excellent meals, superb spa, only 5 minute walk from the seafront and overall, a most enjoyable weekend; we will definitely be back.

    5
    « Stayed here before five years ago, glad I stayed again and still the best hotel pool in Bournemouth! »

    I returned to The Connaught again this weekend, last time I stayed was 2011 and the entire lobby and reception area has undergone a very well deserved refurbishment. It now looks more like a boutique hotel and very stylish. This was needed as before it was rather tired and old fashioned. What I like best about this hotel is that the Connaught's swimming pool is one of the biggest hotel pools in central Bournemouth and the spa facilities are excellent. Really food steam room, sauna and jacuzzi by the pool, too. There is also a good gym onsite. The one thing I don't like is that the hotel lift up to the bedrooms is very small and claustraphobic and a squeeze with any more than three people inside, I wouldn't want to get stuck inside that! Rooms are basic, although well equipped, but decor is standard and should really be updated to more style like the new downstairs areas. Breakfast was fabulous, lots on offer from the hot food buffet, good choices of cereals and the staff are quick to deliver anything on request like soya milk or hot chocolate as they did for me. The hotel is well located within a short walk through the city centre, local buses are nearby, all the main shopping areas and ideally located for anybody attending a concert at the Bournemouth International Centre just a few minutes walk away. Rooms inside the Connaught Lodge located across the hotel car park next door are often cheaper, but guests in that building can still use the main hotel leisure facilities and breakfast is in the main hotel restaurant. The staff are friendly and do their best to meet requests, I asked if I could check out at 12.00 noon instead of the usual 11.00am because I had to wait a while after breakfast to go swimming and they allowed it without any extra charge, so that was a relief.

    4
    « Nice Hotel, Good Spa, Very Friendly Staff »

    We have stayed in Bournemouth quite regularly as like the location for a short escape. It is hard to find a good quality hotel with good facilities and I would say that this is one of the better ones that I have stayed in, well placed for a short walk to all of the main attractions. Parking was ok, no difficulty and we arrived more than 2 hours early, not expecting to be able to check in but just park the car and go for a wander. However, our room was ready and we were able to check in. The staff were incredibly friendly and this echoes what other guests have said. The room was very spacious (room 30), and was clean and well equipped. The shared areas are very comfortable and with a good atmosphere, and the spa facilities are also very clean and gave an additional element of relaxation to the break. At breakfast, staff once again were very attentive and the breakfast was overall a good experience. Will visit again.

  • 5
    « Excellent Hotel »

    We stayed at this hotel with a group of 10 on 10/11th December 2015. We all had rooms on the same floor and together. The hotel is lovely and comfortable. staff were excellent nd location was good however if you have problems walking, then it may be a problem as the hotel is located a short stroll from the beach but up hill. Once up the hill, everything is on the flat and there are restaurants shops etc all nearby. On arrival there was a Christmas lunch taking place so the car park was full however the staff were quick to help you into the car park and allow you to double park, taking the car keys and later parking it in a hotel space, so excellent service here. The hotel has a swimming pool which looked lovely but did not use due to not having enough time. The lounge area was lovely and comfortable with a big fire and the sandwiches were first class, the best freshly made I have tasted. We all had a lovely relaxing time. Hotel bedrooms were excellent and had bottled water, tea coffee etc. I would definately stay again.

    4
    « lovely place to stay in bournemouth »

    This is the second time we have stayed and were not disappointed on our return. We chose an executive room which was spacious and well layed out. The food served at breakfast was good and meals in the brassiere were excellent as was the service. The only downside was we had to go home after our relaxing four night stay.

    5
    « Wonderful Hotel »

    We have been going to The Connaught Hotel for many years it is always a pleasure to stay there. The staff are polite and courteous and vey professional.The hotel is clean in all areas and the rooms are good quality and always well maintained . Food is very good and well presented . Well done to all looking forward to another stay in 2016 . Mr Mrs Hill

    5
    « Superb »

    From the moment we stepped into the hotel the staff were very friendly and helpful - in fact they couldn't do enough to help!! Our room which was an Executive Double was lovely - a large room with separate sitting area and large flat screen TV. The bed was extremely comfortable and we had a balcony with table and chairs. Unfortunately, it was much too cold to sit out. Breakfasts were wonderful and really set us up for a day out. In the evenings we just wanted to chill out so had room service each evening but the menu was good and the food beautifully served. We will definitely be back as quite frankly I couldn't find any faults!! A real gem!!

    4
    « Quiet place nearby all attractions in Bournemouth. »

    Good hotel, nice staff and excellent breakfast with great service from Anna. No see-view but just walk 5 minutes and enjoy the pier and the beach view. Free parking places available. Lovely stay and will come back soon.

    5
    « Excellent hotel experience »

    Great friendly staff, quiet and relaxing and good food. Room was great and wifi the hotel. Good breakfast and room was a good size with balcony. Was a little chilly until I put the raidiator on. Great location only a short walk to the beach also.

    5
    « Great New Year »

    This hotel never disappoints. The rooms are always clean. The staff are always helpful and the food is always first class. We have stayed as an 'adults only' party and also with grandchildren. The children were made very welcome (they are well behaved, which must make a difference!). This last stay was with friends, who also enjoyed themselves. The entertainment was also very good. Would always recommend this hotel.

    5
    « Excellent Hotel »

    Have stayed at this hotel several times and the standard is of the highest order. The staff are very friendly and professional and the hotel amenities are excellent. We opted for a superior room (Rm10) which is conveniently situated on the first floor. The room was quite spacious and overlooked the garden. Complimentary water was provided. There was a desk, a small table and two armchairs. The bed was king sized and very comfortable. The walk in shower was perfect. Just two small niggles - the toilet roll holder was positioned a little too close to the toilet requiring a bit of maneuvering! Also the space between the wardrobe and the bed was somewhat on the narrow side. It was great to see a teapot provided as we are big tea drinkers. Also being January the weather was a bit on the cool side but the room was beautifully warm. Breakfast was superb with staff on hand to assist with your selection of cooked items. We also dined in the Brasserie which was very nice with good service. If you choose to dine here rather the the main restaurant it can get a bit noisy as the bar area is close by. All in all an excellent couple of nights at this hotel.

    4
    « Great Hotel »

    The hotel is one of the best I have stayed in whilst on business in Bournemouth. My colleagues use this hotel regularly now as a result of my first stay. The service was excellent. Check in and out was hassle free. Great bar area and restaurant. There are poll facilities but I didn't try them myself. The room was a little old fashioned rather than the modern style rooms where I normally stay, but I really liked the room I had. It was much larger than normal and very comfortable. It had great Wi-Fi signal so I was able to work easily at the desk. flat screen TV, tea & coffee - all the usual requirements. Breakfast was excellent, although it was a little expensive. The room rate as we were in season wasn't the cheapest around but you get what you pay for. Out of season it's a lot more reasonable so well worth trying it out. Only 10 minutes walk into the centre of Bournemouth too for other bars and restaurants

    4
    « Great Hotel with friendly helpful Staff »

    This is a proper all round good hotel, suitable for all types travelers, with a great location and friendly, attentive and very help-full staff throughout. My room was spacious and very comfortable and breakfast with veggie sausages was good. Foolishly I lost my old phone over the holidays, not sure where, I phoned the hotel. After a couple of friendly updates over a few days they found it in the sofa in my room and posted it back to me by recorded delivery without charge. While we used the hotel as a base for festive family visits, my brother uses it for his international business partners and clients.

  • 5
    « Happy New Year »

    Staff absolutely out to make guests welcome. They were all polite and helpful even though it was the New Year holiday week end, the hotel was full and they were busy, naturally. Clearly the guests mattered to them. The rooms, corridors and public lounge areas are clean and well decorated, the bed was comfortable and we enjoyed a good night's sleep. The breakfast menu was comprehensive and the food good. (Comment is limited to breakfast only because we took other meals with elderly relatives living nearby.) Highly recommended, my wife and I will use this hotel again.

    5
    « 10th Anniversary »

    Was made very welcome by the reception staff and had a call to the room to see if every thing was OK with the room. Had booked the Tulip Suite which was excellent. Went down to use the spa which was very pleasent and enjoyable. Had booked a dinner party for 17 people in Blakes Restaurant for an anniversary. Table setting was how we wanted the food and service was excellent. Had breakfast which was well presented and the buffet hot food was served.

    5
    « New year at the Connaught hotel »

    We stayed at the Connaught hotel for 4 nights over the new year, which included a masquerade ball on new years eve, and entertainment on the 30th and the 1st. These evenings also included a 5 course gourmet dinner each evening which was excellent. This was one of the best new years we have had and we are hoping to return soon.

    5
    « Excellent location and lovely hotel »

    Stayed here for just one night on Sunday. The hotel is in a great location within walking distance of the beach and shops. Hotel staff are very friendly and helpful. Hotel is modern, warm and welcoming. There is a good swimming pool, sauna, steam room and gym plus Spa treatments There are two bars and two restaurants. We ate in Blakes and the food was delicious and the house red was excellent. A nice touch from the hotel, as it was our wedding anniversary were two complimentary glass of house wine. Breakfast was a hot and cold buffet with lots of choice. Value for money I really would not think you could find such a nice hotel anywhere in Bournemouth. We will definitely return and recommend.

    5
    « Fantastic New Year 2015/16 »

    This New year package ticked all the boxes. The celebrations were amazing so thank you to all the staff who made this possible. The food was very good and if there was something you didn't like on the menu the staff were always willing to offer you something different. Excellent food and company made this a New Year to remember. Hope to do the same again for 2016.

    5
    « New Year 2015/2016 »

    Once again we have celebrated New Year. Everything was just perfect from our room to the restaurant . The Masquerade Ball and the resident band Streetlife were just great. A big ' thank you ' to Nicki the maitre d and Elkin and the staff for the Ball.

    5
    « Another great New Year »

    We had not been back to the Connaught since last year due to health problems. This year (2015) Celebrations were excellent and most enjoyable. The food was very good (how they manage to serve nearly a 130 guests sitting down at the same time with hot food baffles me - well done. We have booked for this year (2016) - it is expensive but anywhere else is as expensive - and I feel you get what you pay for. Well done to the whole team for a very enjoyable stay.

    5
    « Exceptional new year break »

    We have had and exceptional stay at the Conaught, we have stayed here before so knew the kind of standard we could expect, but the effort put into making our stay particularly special as a new year package was outstanding, The maitre de and his staff were excellent and extremely attentive constantly checking everything was OK, many thanks to them. We spent more than 20 years in Bournemouth on new year breaks, but have not done so for a while now as we had been repeatedly disappointed at many hotels but so glad we gave this a go. Thank you to everyone for making our stay so wonderful.

    4
    « Pre New Year Break »

    This is a very nice hotel. The rooms are rather small but the beds are very comfortable. Nice bathroom. Staff are very friendly. I was a bit disappointed with the breakfast given that this hotel has an award winning restaurant. Great location with lots of restaurants within walking distance.

    4
    « New Year Break »

    On this visit I ate in the bar area for evening meal until the New Year Break started. At each meal time as somebody needing to eat Gluten Free I was well catered for. As a single person I wasn't sure how well I would enjoy New Year's eve but the mix of food, a group singing various songs and a disco was a good mix. The hotel has an 18 metre swimming pool that was enjoyed by many guests - I found having a pre breakfast swIm enabled me to have a serious swim. The one negative was how warm my room was even with the window open not something I remember from a previous visit back in February. I raised a query at reception before leaving which the receptionist wasn't able to answer but asked me to ring back later when she would have found the answer out. Much to my surprise the young lady phoned me back. I look forward to returning to this hotel.

  • 4
    « Enjoyed the New Year celebrations at The Connaught, Bournemouth »

    This is the second New Year we have celebrated at this hotel, both have been really enjoyable and we intend to return again in the future. Originally (2013) we stayed in the lodge adjacent to the main building, the room was well equipped of good size, very clean and comfortable. One night required the use of an umberella to cross the 15 yard uncovered court yard but this was reflected in the lower price tariff for the lodge. Our recent second visit 2016 New Year we had an executive room in the hotel, again the room met all our needs. We thoroughly enjoyed our stay attending both 30 & 31 Dec evening entertainments. Without exception we found the staff very friendly, the hotel comfortable, the Spa facilities stylish and relaxing. On the negative side the car parking spaces are a little narrow and the price for the New Years package is not cheap but is consistent to other News Years events we have purchased.

    4
    « After Christmas short break »

    We wanted to get away for a nice break and chose the Connaught after reading reviews on Trip Advisor. We had a superior room with balcony which was spotlessly clean and comfortable, if a little small. It had everything we needed though. We eat in the hotel both nights we stayed and the food and service in both Blakes and The Brasserie were excellent. The hotel was ideal for seeing Bournemoth within walking distance of the town and beach and gardens. When we stayed at the hotel it was very busy and car parking on the hotel car park was a problem. The hotel drinks were a bit pricy but we ventured across the road to a great local pub The Goat and Tricycle. There was a wide selection of beers and a great atmosphere. Overall we really enjoyed our stay at the hotel and would return.

    3
    « Expensive and disappointing New Year break »

    Returned today (2nd January) from a 3 night New Years break which cost a lot of money, sadly I don't think we got value for money. Our room was in the separate lodge and is not in fact part of the Best Western. Room had been refurbished in the recent past and was a good size with a large bathroom offering both bath and shower. The bed was comfortable and the room itself cleaned to a high standard but still not worth the nightly charge which is per person not per room. To get into the main building for the restaurant and spa meant braving the elements as there is no covered walkway between the 2 buildings. No fun on New Years Eve when its blowing a gale and pouring with rain. As mentioned on the hotel website The Connaught is very proud of its award winning restaurant, sadly there were limited menu choices on each of the nights. Service was slow to non existent with a complicated system between the waiting staff and kitchen. Plates were left uncleared, staff unattentive and clearly under staffed. New Years Eve started at 6.30 with a champagne reception and we were seated at 7.00. At 10 People were still being served. There was no background music playing, no atmosphere and the ban.d couldn't start as the serving table was in the way. I got the impression that the food was more important than the 'party element' This totally spoilt our evening, if I had wanted this I could have saved myself a lot of money and simply booked a restaurant table somewhere. New Years night proved similar though was improved by a lady playing the flute which allowed for a lovely background atmosphere. The pool and spa are both good though the ladies lockers could do with having been sorted in the recent refurb. I might return to this hotel for a weekend if there was an offer but would not recommend it for New Year if you think New Years Eve is more about dancing and atmosphere than having a gourmet dinner on an over priced break

    4
    « Good facilities & friendly welcoming staff »

    Regularly visit Bournmouth area and like to try different hotels and this is one we would most certainly return to. One can always find faults but in this instance there was nothing that you could really fault. Lovely friendly staff. Super location.

    3
    « Gret service and staff BUT... »

    I presume all that gave Christmasvreviews, never stayed there??? We stayed there last summer. The room we have was oh so tired, no lock on patio doors and no showe working for x4 of the 6 nights we stayed there. Nice hotel to eat, but those very tired and ignored rooms need addressing. BADLY..

    5
    « Another great Christmas »

    We are lucky to be in the Tulip Suite with its stunning bathroom, cosy lounge and super king size bed. The room is only part of the Christmas experience from the moment you wake up to the moment you go to bed nothing is too much trouble, meals are outstanding, entertainments good and the staff are exceptional with a special mention for Elkin who always has a smile, works hard to make sure the evenings are fun and is always there till the last person leaves (we know this as its usually us). Look forward to seeing everyone next year. Beverley & Colin

    5
    « 3rd Xmas Break at The Connaught - Better than ever!!! »

    We spent Xmas here with family for the 3rd time in three years. Have to say it was my best and I wanted to stay another day. This time we used the swimming pool and I have to say what fools we were not doing so before - it was excellent and got chatting to quite a few people. The hotel is ideally located and I love going for walks down the beach, arcade and town. Even saw Bournemouth football team walking about. As stated on other reviews, David, Elkin and the team put in so much effort and basically they are almost giving up their Xmas for you - yes you are paying but all the same it has the personal touch. I firmly believe the staff are treated well; I see very little staff changes year on year and they are all very happy and smile a lot. The rooms are good, the food excellent and the service top notch. Yes it was a bit hot but it is impossible to cater for everybody's preferences and hard to change the temperature in such a large building. The best thing overall: after 3 years of trying, we won the quiz!

    5
    « IN THE WORDS OF EDINA AND PATSY "ABSOLUTELY FABULOUS" CHRISTMAS »

    Our second Christmas at this Superb Hotel.From the warm professional welcome from excellent staff on Reception to the minute you checkout nothing is too much trouble.We had family visit us at the hotel on Boxing day and after a walk into town we asked if they could share Lunch with us at the Hotel and in minutes a table was laid up for us as a family so thanks to the hard work of all the team in the restaurant .Thinking of food the kitchen brigade under the leadership of Head Chef Ben must have worked their socks off to provide such an excellent Menu for the whole holiday period as do all the staff of the Hotel.Our Thanks to all the superb "Team" for a memorable stay..CHRIS & SHAUN

    5
    « Great Christmas Break »

    This hotel provides fantastic value for money. This was our first Christmas at the Connaught - an experience we would like to repeat but unfortunately, already the rooms we wanted are not available. A sure sign of quality!

    5
    « Great Christmas 2015 »

    We have just returned from a traditional Christmas break at The Connaught and everything was superb. We were there from 23/12 to 27/12 and the accommodation, the staff, the food and the entertainment were all first class. The management could not do enough to keep everyone happy, nothing was too much trouble. The food was quite fantastic with more than enough to keep everyone happy and the entertainment and other activities were very well run. We had a superior room (not as expensive as our friends in Room 9) which was a good size with TV and telephone and with a good size bathroom with a full bath (our friends only had a shower te he!). The whole experience was wonderful and we would certainly do it again. The Connaught is well worthy of the No. 1 ranking.

  • 5
    « Christmas 2015 With Our Connaught Family & Friends »

    Right from checking in through to checking out Christmas 2015 spent with David and his outstanding team was, as usual, simply sublime. This was our 8th Christmas @ the Connaught and each year it just gets better & better. The food is fantastic and high praise & thanks go out to Nick, the team of chef's and waiting staff as nothing is too much trouble and service is given with a warm friendly smile. Paul & Kevin are always on hand and again nothing is too much trouble for this dynamic duo - well done guys! A very special mention must go out to Elkin - this guy works tirelessly to ensure you are having a good - no sorry - GREAT time and he is an asset to the hotel. Brilliant job as always Elkin - heartfelt thanks to you my friend. Thanks also to Marcio and Abdo (apologies for the spelling) - great work behind the bar chaps - my glass never runs dry and the shots hit the spot! The facilities at the Connaught are first class throughout the hotel and its location close to the seafront certainly helps us to walk off all the great food. With all the regular guests returning year on year and also David's extended family spending Christmas at the hotel it really does make you feel like part of the family - and we all enjoy having a dance to the "Connaught Classic"! Top marks to all - can't wait for Christmas 2016!!

    5
    « A first class Christmas break »

    Stayed at The Connaught on their Christmas break package and everything was really enjoyable. The food throughout was marvellous with plenty of choice on each of the Gala dinners and Christmas day lunch and although the hotel was fully booked, they had ensured there were sufficient staff on hand at all times to give superb service in the restaurant and the bar. The staff throughout the hotel are without doubt its biggest asset as good service always brings the customers back and here it was as good as we have experienced for a long time in any hotel. Stayed in a standard room which was adequate and had a modern bathroom with a nice shower but as there was so much to do around the hotel, the room was little used other than for sleeping. A very big plus for this hotel is the lovely indoor pool and gym area. All in all, a very nice place to spend Christmas and the presence of the MD throughout was a good indication of the emphasis on customer service.

    5
    « Good Christmas with friends at a very well run Hotel. »

    From the moment we walked into the Hotel, we knew that it was special, so very different from the standard 4 star British Hotel where you are just a number - I was first of all shown 2 Executive rooms by Adrienne which was a bonus! - I chose room 9 which was a lovely spacious room with a walk in wardrobe and a large balcony. There were so many little extras, Fortnum and Mason chocolates (!), Roses, toffees, complimentary mineral water each day and very good Nespresso coffee! We had the most comfortable King Size bed which was a joy to sink into after so much food, which was generally very good and well presented - crème brulee to die for and first-class breakfast - I would have liked the Christmas dinner better if it hadn't been a plated meal, but that is really my only small criticism! We did struggle with the heat in the evening which was a little overwhelming but it did cool down slightly by Boxing Day! It was Panto time on Boxing Day when we enjoyed a very good show at The Pavilion - Snow White - the Connaught had reserved the first 4 rows and we were right in the front!! The Staff at the Hotel are exemplary - nothing was too much trouble and it was very reassuring to see David Miller the MD present most of the time - his Staff are a credit to him. We would have no hesitation in returning to this Hotel.

    5
    « Superb »

    Have just returned from our third Christmas at this gorgeous hotel. The staff are brilliant, cannot do enough to help and very friendly. It really shows in all the staff how happy everybody is and as said by other reviewers that shows how well managed the hotel is. The hotel was very tastefuly decorated and the food was out of this world with very large portions. The rooms are spotlessly clean and serviced to a first class standard. The hotel is very well situated with only a five minute walk into the centre. Looking forward to returning again next year and hopefully will manage a break in the summer too.

    5
    « Little wonder this is number one hotel in Bournemouth »

    This was our first Christmas away for 44years so we were a little apprehensive as to whether we would enjoy ourselves. Our fears were dispelled the moment we walked in with the warm welcome we received. Everything from the staff, the food, the room comfort and leisure facilities was fabulous. Little wonder that 60% of the guests had spent Christmas there before. Well done Mr Miller!

    5
    « Another fantastic Christmas at this wonderful hotel. »

    This is our 4th Christmas at this first class hotel and we enjoyed every minute. From the time you arrive at reception to the minute you leave, the well trained staff bend over backward to provide a high standard service. Everyone is so helpful. David Miller the MD is on hand, as is Paul and Kevin, the two managers, to deal with any requests. The food is top quality and beautifully served. One of the highlights is that the staff stay and the quests return year after year. That is a sign of a good managed hotel. We look foreward to returning next Christmas and hopefully for a summer break.

    2
    « Disappointed children are not able to swim »

    Having stayed xat the Connaught in 2014 we enquired about staying for 2016. On calling I was given a flat price,having looked online I kinda they had special offers and when asked about one of the. The lady reluctanly told me the price. While waiting for my other half to return home I looked online and found from a review that children are no longer welcome to swim between 12 and 6! I can not believe the lady did not make this clear especially as I was saying how amazing the pool and service were last time we visited! I am so sad to see child being pushed out especially as we considered this a family hotel. This has put us oiff visiting sadly as we spend most off the day out and tend to swim around four thirty before getting ready to go to dinner.

    5
    « Works Christmas Party »

    Stopped at the Connaught Lodge overnight with several others following our firms Christmas party in one of the best single rooms I've ever stayed in. Package included full use of hotel facilities from 3pm, so we made good use of the Jacuzzi, sauna ,steam room and swimming pool. We had a good meal Saturday night and the breakfast Sunday morning was excellent. The staff were very efficient and helpful, I certainly would not hesitate to use this hotel again.

    5
    « Stay to see a show at the bic »

    Stayed at this hotel because it is on the west cliff at bournemouth and only a few minutes walk from the BIC The staff were all friendly and helpful and wanted to make your stay enjoyable The pool is big for a hotel and some of the facilities have been updated at the hotel Breakfast was good quality and plenty to eat The room was spacious and the bed was extremely comfortable i would stay here again

    4
    « Lovely hotel, wonderful staff »

    We stayed overnight here midweek in early December. We arrived a little early and our room wasn't ready so we had a drink or two in the bar. Drinks were reasonably priced for a hotel and the staff were friendly. When we got up to our room it was spotlessly clean with everything we needed, and we even had a little balcony with a table and chairs. The wifi was also very good, not always the case in hotels in my experience! We made use of the spa area and pool which again was spotless. We decided to eat in the hotel brasserie in the evening. The food was wonderful but the best thing was the service. Although the waiter was very busy he was friendly and attentive without being intrusive - he got the balance spot on! Breakfast next morning was very good and again the service was friendly and prompt. The hotel definitely deserves all the excellent reviews, the only downside for me (and this is not the hotel's fault) is that I wish it was on the seafront as the walk down to the sea/town centre is not particularly pleasant. I'd happily stay here again and look forward to doing so in the future.

  • 5
    « perfect »

    i have gone to this hotel several times, and every time I feel this hotel like my home.The rooms are perfect in the hotel and in the lodge, personal are always ready to help and the breakfast is always perfect too, it doesn, mind if you go to have breakfast at seven orat half past ten.Definitely is my option in Bournemouth. Don,t forget enjoy dinner at Blakes rstaurant

    5
    « Great choice »

    The hotel was immaculate, looking like it had just been completely redecorated throughout. It's location is very good for walking into town or the BIC. The food was lovely but maybe best of all was the staff, who without exception were very professional, helpful and friendly. The only small negative remark to make would be that our bedroom was very hot at night, even in December, but they were able to make some adjustment to it for us for the last night. All in all a fantastic stay at a wonderful hotel. A big thank you to all the staff.

    5
    « Total relaxation and fantastic service »

    We stayed here for a week in the summer as the first leg of our honeymoon. We stayed in the Tulip Suite and ate at the main restaurant on the first evening. The maître d' and actually all the staff we met, made our visit extra special, food, wine, service everything we had hoped it would be. Bournemouth was a great base to visit the New Forest and explore the Dorset coastline and after a long day's sightseeing relaxing in the hotel spa, sauna and jacuzzi really left us feeling refreshed and relaxed.

    4
    « One night stay »

    Booked this hotel through booking.com just because of its location bwing near the BIC. The price was brilliant at £85 so my expectation was not high. When we got there the staff were really friendly and helpful! The decor was welcoming and cosy for the time of year and the place was spotlessly clean. Our room was on the second floor and we overlooked a pretty courtyard with some christmas lights twinkling away. The room was a good size for us but not massively spacious but the bed was comfy with crisp bedlinen. The inly thing about the room was the ensuite was teeny tiny only about the width of the loo. Breakfast was included so we took full advantage of a tasty english brekkie and the staff were friendly and efficient. The breakfast was advertised as buffet but there was a lovely server plating up our requests. Overall would definitely stay here again and if it wasnt for the size of the bathroom I would rate this as a 5 for the money we paid

    5
    « 2nd visit and won't be our last »

    We stayed here as we had a concert to attend at the BIC and it is very close by to here are the shops which we visited also. On entering the hotel is had undergone a refurbishment since our last visit and was looking gery fresh and new. We were greeted by a very friendly hotel receptionist who checked us in very quickly and gave us the keys to our adapte room which was very nice and and clean. We had been in our room a few minutes and when the telephone rang, it was the front desk to check everything was fince with the room, there was then a knock on the room door and it was the housekeeper who had heard us in the room and that the kettle was on already and asked if we needed any extra teabags, milk. I thought these were very nice extra touches and much appreciated. Breakfast was great is a very nice restaurant, we eat in the hotel brasserie the evening before, where both my sister and myself had the Smoked Salmon and Avocado salad which was great value and would definately eat and stay at this hotel again. Also loved the free wifi throughout our stay.

    5
    « Return vist »

    We've just come home from another visit to Bournmouth and we stayed at this hotel again. So it can't be that bad! In fact it's not. Here's a quick simple review in order of good to A1. >Location >Rooms >Food (especially breakfasts) >Swimming Pool, Spa Pool and Steam/Sauna Rooms >But best of all were the Staff. Any bad stuff? Standard rooms are a bit on the tight size but do come with Safe, WiFi and decent TV. Ps take a HDMI lead and you can plug your laptop in to watch a film or whatever... Oh yeah, they gave us a decent discount as returning guests. We will be back

    5
    « Excellent hotel with friendly staff »

    Had a lovely few days at this brilliant hotel. Staff are very friendly, room was excellent with comfortable bed and good power shower. Used the gym which has everything you would want, and pool, jacuzzi, steam room and sauna all made for relaxation after the gym, Breakfast was very good with everything you would want. Free wi-fi was excellent. I really recommend this hotel and will definitely return.

    5
    « Stayed overnight whilst attending a concert at the BIC »

    This hotel in our opinion is first class. We arrived and the car park was full. Reception asked us to leave the car outside the door and they would arrange to park it for us. Sure enough on our return the car was parked in their car park front of hotel.Our room was in the Connaught Lodge and met our every need. Ample tea and coffee supplies and more importantly ample milk. How many times have we all been to hotels that supply insufficient milk.The bathroom was spotless with a bath and a shower which was very powerful again a nice change from having to run around to get wet.The hotel has two restaurants and bars.The breakfast experience was evcellent. Although it appeared to be a buffet service there was in fact a waiter filling your plate as you requested. When supplies were running low he had a walkie talkie to tell the kitchen that more was required ( brilliant idea).There were plenty of staff on hand and all very polite and more importantly they were smiling. Altogether a very pleasurable stay in a hotel that is obviously well managed and well run. Cannot fault this hotel in any way. Excellent!!!

    5
    « Never lets you down »

    Stayed here with my elderly and very unwell mother for her birthday. My mothers health having deteriorated badly in the weeks preceding this break we were concerned it would be a struggle. We need not have worried. As always the staff at the hotel and in the dining room could not be more helpful. Special mention goes to teh duty manager Paul whi attended my mother in her room when she was feeling unwell and Nikki the world's best Maitre'd. We were even given a wonderful chocolate cake for my mother's birthday. Blakes was serving inly the brasserie menu due to Xmas parties. We ate there both nigths and had delightful meals, served by a lovely waitress whise name sadly escapes me. My wife had the Moules Frites and said it was amazing. I hd a huge rack of ribs first noght and rib eye steak secnknd night. Boht of which were perfect. We simply love this hotel and will never stay anywhere else in Bournmemouth as, having stayed in at least 6 other high end hotels in the town, this is in a different class. Thanks as always to the marvellous, attentive staff who are faultless and I include the lovely ladies who clean the rooms, always friendly and smiling.

    4
    « Christmas Party ?? »

    Heroes and Villains Themed Christmas Meal at the Connaught. Our party was well received and the hotel staff were engaging and helpful throughout the evening. Booking was easy to organise, and all our guests were received on arrival. The venue was well decorated and staffed, with all the little niceties of a Christmas party. The food was simple amd elegant, and the entertainment was good. All parties attending made the effort which added to the ambience of the evening, and we all had a lovely experience.

  • 4
    « Nice cosy hotel »

    One night stay to see concert, found hotel very pleasant and very warm welcome by the staff. Room has all the facilities, gets a lot in a small space. Close to all the attractions. Can only comment on breakfast which was very good everything you needed was there. All in all a pleasant stay and would return again.

    4
    « Pre Christmas stay. »

    Good hotel. Staff pleasant. Nice to have a safe in the room - free of charge. Lovely pool and jacuzzi. Food on the whole was good. Hotel restaurant Blakes not open due to Christmas parties. As it was Christmas, it would have been nice for it to have looked a bit more festive, other hotels decorated far better. Good location, no doubt we may stay at the hotel again.

    5
    « Very welcoming »

    Very welcoming staff, and very friendly. Received a courtesy call when we got to our room to make sure it was alright. Very comfortable bed, and warm room. Breakfast in the morning was lovely and served hot, with very hospitable service. We found a small problem with our room as we were getting into bed at about midnight, but we called to reception and it was rectified within minutes.

    5
    « Lovely birthday spa break! »

    Arrival: We arrived on the 14th November to a warm welcoming receptionist who was very helpful and polite. As we were staying in the lodge she guided us round to where the entrance of the Lodge was. The Lodge: We were very impressed when we entered, as it was very modern and bright but best of all spotlessly clean! We stayed in room 238 on the 3rd floor and wow what a lovely, very clean and nice sized room. It had everything we needed for our 2 night stay. Only one tiny thing that bugged me was the pillows that I had to sleep on as every morning I did wake up with neck ache as the pillpws were quite hard but apart from that the bed was extremely comfortable. The Spa: When we headed down to the Spa, me and my partner were very impressed. Lovely sized pool, great sauna and steam room and a great jacuzzi which could be slightly hotter but still pleasant to relax in. Also, everything as usual was spotlessly clean. My Treatment: I had a 25 minute back, neck&shoulder massage booked in for 1:30. When entering the treatment room, it was so relaxing and smelled lovely. My back massage was one of the BEST massages that I've had and it was performed by a polite young Spanish girl named Laura! Definitely recommend this girl for massaging! So good! Thankyou x Overall: Our 2 night stay was perfect. A very great choice to come for a birthday spa weekend break. Will definitely be returning next year!

    4
    « Lovely hotel just a few problems »

    Have to say this hotel is beautiful! Very clean and I loved the decor. Our room was a good size with modern bathroom and balcony (although as a smoker you are not allowed to smoke here) The few troubles we had were with the lack of parking sure there is free parking, only when you can find a spot! We arrived and eventually found a parking spot only to be told we couldn't park there then later on seeing a car parked in the same place! The roads around the hotel are grid locked so finding parking around the hotel was a nightmare! We ended up parking half into a bush on our first evening and second the very helpful receptionist placed us in disable parking. There was also a mix up with our meals as me and my partner are both vegetarian we went for the vegetarian burger which we waited almost an hour for, once the food had arrived we found that we had received a burger with bacon sent up to our room which it turns out we were later charged for. Few glitches throughout our stay but all the staff there were wonderful and very polite! Hotel and pool are beautiful and the food was exquisite, lovely stay despite the cock ups!

    5
    « Very pleasant 1 night Birthday stay after a swift vacation from a previous disaster hotel just around the corner! »

    After having to vacate the Queens hotel after being deceived about a booking I made over the telephone. ( please read my trip advisor review of this. ) my partner & I were extremely fortunate to find this hote just around the corner having no idea where to go or stay! This after all was our celebration Birthday weekend away in Bournemouth. The connaught hotel & spa was a very pleasant & different class of hotel. Exactly what we were hoping for! We were fortunate to have found a parking spot for our large mercedes van in their car park great start. & on entry of the hotel reception immaculate trendy decor, immaculate staff in appearance & professional manner especially from the Portugese man who checked us in. We were allocated a double room in the Connaught lodge which was a very short distance 2 min. Walk across the car park from the main reception. Our room was 220. Again immaculate with classic dark furniture in bedroom & a very modern bathroom with shower over bath. Although we found the bathroom very tiny, the modern suite. Shower , very clean pure white towels & excellent bright lighting made up for its lack of size. We were only here for 1 night unfortunately. The room looked out onto flats opposite but this wasnt an issue as we had voile curtains for privacy as well as nice drapes. the lodge was very clean with function rooms there was an Xmas party on that night 6/12/15. But this didn't keep us awake. The main areas reception , dining room,breakfast room & bar were very civilised quiet & relaxing. Staff were very attentive & breakfast we stayed B&B which was a delight. Full continental breakfast with a variety of hot well cooked food! Very organised again very clean I've exhausted the word immaculate lol . Although I cant state enough how clean & lovely this hotel is. The Spa experience was also wonderful with an incredibly large deep Pool, jacuzzi, steam room & sauna. Again of a high clean standard. My partner & I treated ourselves to a half hour massage by a young long serving member of staff who was expecting a child. (Sorry cant recall your name) . Again she was very polite & professional & I can honestly say this was the best massage I have ever received. our overall experience at this hotel was very pleasant and certainly made up for our bad start out! We would strongly consider staying here again if we return to Bournemouth. I would certainly like to experience the rooms in the main hotel as we believe these to be newly furnished. Thanks to all the staff at The Connaught for our enjoyable birthday weekend stay. I do think that some of the Bournemouth hotels are very hit & miss! So would advise to strongly read the trip advisor reviews.

    4
    « Great choice »

    Was looking for a decent central hotel in Bournemouth to extend a visit to family in the New Forest. Chose The Connaught due to TA reviews and location and was not disappointed. Very warm and professional welcome from the young lady at reception and first impression was excellent - the public areas are attractive and inviting. Room was clean and well presented and the bed huge. Decent shower. Only criticism was lack of climate control - alrhough December it was very mild (around 14c) and the room a little warm even though the radiators were off. However opening the windows helped and the location is quiet enough to be able to leave these open during the night without being disturbed. Breakfast was good and the service attentive - certainly felt a calm and relaxed way to start the day in a very pleasant environment. Unfortunately did not have enough time to enjoy the leisure facilities but what I saw if them they looked very nice. Will not hesitate to stay here again and in fairness would give it 4.5 if I could

    5
    « First Class Throughout »

    I'd seen some reviews about problems with staying at the lodge, but I can't see what the problems were. From check in to check out, the service couldn't have been better. The room was spacious and clean, with complementary fizzy and still water. The staff were friendly and attentive. We stayed here because of its proximity to the BIC, which was 5 minutes walk away. Breakfast in the morning was relaxed and plentiful. Will be back for a longer stay in the future I'm sure!

    4
    « Very comfortable stay »

    This was my first stay at the Connaught and I was impressed. The welcome was warm and professional , the room was spotlessly clean and although perhaps a little dated (hence only 4 starts and not 5) it was very comfortable and we had a fantastic nights sleep. Breakfast is always an important part of my stay and it did. It disappoint. My wife and I will be back......I think we've found our new favourite place to stay in Bournemouth !

    5
    « Neighbourhood is interesting but brilliant hotel »

    Four star hotel, reasonably priced, 3 minute walk from the centre of Bournemouth, with swimming pool, free car park that always has space and absolutely lovely staff. What's the catch? None really, except that you're in the middle of bedsit land in all the neighbouring streets. Didn't detract from the stay though and it's always nice to see all the life out in the maze of little streets as you find your way down to the centre. Stayed here three times on business now and always a pleasure.

  • 5
    « Fabulous hotel. »

    The staff are extremely friendly, and the rooms are fabulous. My room had a huge bath and a huge shower. The spa is definitely worth a visit. My fiance is one for a sea view, which this hotel doesn't offer, but the standard of the rooms are so high you don't miss the view.

    5
    « What a nice surprise »

    This hotel is a Gem compared to all others in this area. Staff in all departments very helpful a five star experience in every way. Would not stay anywhere but here on next visit to Bournemouth. Although there was a wedding party in the main restaurant the hotel options were first class.

    5
    « To celebrate our Golden Wedding Anniversary »

    We were looking for a nice hotel (not too far to travel) with a nice restaurant and a reputation for good food and good service for my husband and I to spend our Golden Wedding Anniversary. The Connaught Hotel more than met these needs. Our Executive room with a balcony was quiet, clean, warm, very spacious and had exceptional facilities. The hotel was aware it was a celebration for us and kindly gave us a card and drinks voucher. We dined in Blakes Restaurant and the meal was fantastic with a cheese souffle starter to die for!! We enjoyed a swim in the lovely warm pool and time in the Jacuzzi. In the morning we enjoyed a tasty breakfast in Blakes befoe reluctantly leaving to come home. The staff were extremely efficient and very polite and friendly. We will definitely return to the hotel.

    5
    « Fantastic hotel »

    Lovely attentive staff, excellent facilities, great food and a lovely comfy bed what more could you ask for. From the moment we got there till the moment we left the staff were helpful at all times we even got down late for breakfast and they still accommodated us. The Blakes restaurant was fabulous and we had a lovely evening meal. We also had an upgrade on our room.

    5
    « Excellent hotel in Bournemouth »

    I enjoyed everything about our stay here. The food was excellent, the staff unfailingly attentive and efficient, and the facilities very good. The pool is large and well equipped. Before we arrived, I wondered how easy it woukd be to get into the town, no problem; the bus (No.24) passes the front door. Bournemouth one way; Alum Chine, the other. Coukdn't be easier. It is an easy walk down into town, but steep coming back. I certainly hope to stay here again.

    5
    « Loved the Connaught and will be back! »

    We came to spend time with friends who live locally - the bar at the Connaught was a nice place to relax with them. Our room was clean, comfortable and quiet - all good! - no view but we arrived after dark and left straight after breakfast. The breakfast was excellent, with loads of choice and very attentive staff. And we were delighted to find ourselves so close to the sea! All in all a great stay and we will definitely come back.

    5
    « Relaxing weekend »

    We had a wonderful stay at The Connaught. The rooms are clean and modern. We enjoyed Blakes restaurant so much we decided to eat there again the second night. We were close enough 5-10 min walk from the sea and 30 min walk along the seafront in to town. We will defiantly be back the hotel staff were friendly and helpful and we felt as though we had been away longer than two days as so relaxed after our mini break. Have told all our friends how wonderful our stay was

    4
    « Excellent and professional service »

    Lovely hotel with very good facilities. Staff are professional and helpful. Location situated about 5-10 min from seafront. Stayed in the Orchid Suite which was very well appointed including bathrobes, slippers and a coffee machine.

    4
    « Bournemouth short Break »

    I booked a superior room which was on the second floor and overlooked the courtyard. Quiet room, very warm, but opening the windows soon cooled it down. Very comfortable bed. Flat screen TV. Room had a bath with shower over. Courteous staff. Free Wifi I used the spa facilities. Lovely relaxing facial by Eva, which included an arm, hand and head massage. I also used the small pool and jacuzzi

    4
    « Connaught Bournemouth »

    We stayed in an executive room for one night for a wedding anniversary in November. The room was spacious and comfortable. The hotel is convenient to the beach and the Bournemouth International. Decor is pleasant and breakfast was very enjoyable. Only complaint is that parking is limited and arriving at 6-30pm we took the last place which was difficult to access.

  • 5
    « Anniversary weekend away with Hubby »

    Lovely place to stay for our 10 year wedding anniversary week end away without the children.(&without other people's children running around) Excellent value for money. Polite & friendly staff. Room was very comfortable and equipped with everything we needed. Breakfast was lovely as was our evening meals.

    4
    « Enjoyable and relaxing »

    We stayed here for two nights. The hotel was very clean, the staff were always helpful and the spa facilities great. The downside was having to walk outside from the Lodge (in the rain) to get to breakfast which was in the main building. I don't think we would have booked the hotel if we thought this would happen. It's just a short walk to the town centre and the prom - very convenient

    5
    « A truly lovely hotel »

    I had a room in the Annex, which was of the highest standard in respect of space, comfort of the bed, facilities and cleanliness. I ate a superb dinner in Blake's restaurant having the scallops as a starter and the Lobster Thermador for the main. Quality of food excellent and a very high standard of 'old fashioned' service. Breakfast was equally high standard with wide choice. I loved the Kippers which were 'real' kippers with perfectly cooked poached eggs. Service was at all times of a very high quality. It was good to see younger staff being trained.

    4
    « A lovely 60th birthday experience. »

    I chose this hotel because I was looking for a good restaurant to celebrate my 60th birthday and Blake's had got a lot of good reviews. As this was a special occasion and I was celebrating with friends we all decided to stay in the hotel, even those who lived locally. We were not disappointed, good friendly service from the moment we booked in. My husband has a gluten and lactose intolerance but this was not a problem and he was well catered for. The hotel is situated about 5mins walk from the seafront, our only regret was that we didn't get to use the spa. I would not hesitate to recommend or book again.

    5
    « Always a great experience »

    Never had anything but a great time at this hotel. Staff very pleasant and accommodating, and I was delighted to be welcomed back when I went in for dinner. Room warm and comfortable and bed, I actually slept in ! Very good food and well presented. I will be booking again

    5
    « Amazing break »

    We arrived at the hotel & were made feel welcome as soon as we entered the door , we had 1 night booked as a birthday present for my girlfriend . we used the spa facilities ,that were clean,tidy & very relaxing .we ate in the brasserie where the food was perfect & well priced . Our room was immaculate ,warm & cosy . The staff were all polite & very professional .??

    5
    « Excellent Hotel »

    Had my 2nd stay at this hotel. This time I stayed at their lodge. Had an lovely modern room . Staff were excellent and very helpful. Had dinner in Blakes, and found it was a very good standard, and excellent service. Breakfast was very good, and easy. Would stay again.

    4
    « Brilliant »

    Everyone was very helpful. Only downside were the lack of slippers in the room but that's personal choice. I booked the superior room, which was good as it came with free WiFi. The breakfast was yummy, even though it was the same choice. This could be a problem if you're staying here for a week or longer. Overall, we had a nice comfortable stay. Will definitely come back again.

    5
    « Best of Bournemouth »

    A lovely room booked at short notice, Great views, good location for sea and shops. We enjoyed walking to the amenities and back up the hill, Staff provided information with regard to other local quality restaurants, thank you. Breakfast really nice especially the scrambled eggs, best I have ever had home or abroad,

    5
    « First class visit »

    Checked in and the receptionist (with the beautiful nails) can't recall her name wa efficient but so so friendly. Reception area and restaurant and bar were immaculate. We were actually staying in the lodge which again was immaculate. Our room, not the biggest but clean and lovely fluffy towels. Comfy bed. Small bathroom but very clean and it was adequate for our one nights stay. The lodge is just 30 seconds if that walk from the main entrance of the hotel so easy. We found a space in car park but it was very busy as the hotel had a do on the Saturday night. We went out for a meal Saturday night and returned to,the bar for a few drinks, very comfy,cosy bar it was. Breakfast in hotel was the usual and lots to choose from. All the staff are smiley and very friendly.

  • 5
    « Friendly staff, nice spa, lovely hotel »

    We only stayed at The Connaught for one night but were very impressed. Upon arrival we were greeted by a very friendly staff member at reception and this trend continued, with lovely staff in the spa and restaurant. Our double room was a little on the small side, especially the bathroom, however for the price we paid, it was comfortable and quiet. We can't wait to stay again soon.

    5
    « Relaxing break »

    Lovely hotel with clean and tidy rooms ,courteous staff, with terrific coastal walks close by with easy reach of Bournemouth centre.All staff were of the highest standard it was a super stay,which made by birthday very special.

    3
    « Single rooms are awful »

    Reception and ground floor public areas pleasant, but my single room was horrible - very tired, dark and gloomy. Tiny shower room had been nicely modernised but with feeble shower. All very clean though. Inadequate parking necessitated double parking and leaving car keys in reception. It wasn't an expensive room but I am disappointed as I chose it because it was Trip Advisor's no.1 hotel in Bournemouth - the lower rated ones must be truly dire. There were no photographs on the hotel's website showing these single rooms, only the best ones and glossy pictures of the communal areas, so I assumed everything was of a similar standard.

    4
    « Relaxing stay, just what I needed. »

    We booked a room here very late notice, so was not expecting much. So, to say the least, I was very impressed! Would like to give it 4.5/5. Welcome was very good - only negative is the lack of parking. Forces people to park in the middle of the car park blocking people in. A woman parked randomly in the centre of the car park blocking us in while we were trying to leave, but that's obviously not the hotel's fault (just lack of consideration!!). First impressions are great - the entrance is spotlessly clean and very modern, nicely furnished. We stayed in the Lodge - a bit worse for wear on the outside but don't judge a book by its cover! It was furnished inside similarly and was very clean and modern. Our room was much the same, with all the basic requirements and spotlessly clean! The shower was fantastic - optimum pressure, lovely and warm. Also, the wifi was impressively fast - important to me as I needed to work during my stay. Never had wifi that quick before so well done!! Only downside was that our room smelt slightly of smoke. Wasn't invasive but present. Bed was very comfy and I slept like a rock. My mum is a light sleeper so was kept up by the wind ( heard outside as the windows were thin but not a problem) and said it was warm but I thought it was perfect. Spent time in the spa - yet again (I'm repeating myself) spotlessly clean, facilities were brilliant and I loved the jacuzzi. Had a facial treatment which was lovely and I think reasonably priced. Breakfast was lovely, and the service was very welcoming. Full English and continental options meant we could have whatever we wanted, plus tea and coffee. We even requested to keep the room for an extra hour and they happily complied. Overall, the service we had was exceptional and so were the facilities. Only reason why I didn't give 5 stars was because of the room smell and the parking as this is quite a problem, then again not sure if there's much they can do about that. They offer to move your car for you should anyone need to get out which is a good solution. Loved my stay. Will be returning!!

    4
    « Spa break »

    This is a well- refurbished stylish hotel situated about a ten minute walk from the centre and less than 5 minutes from the sea. Lovely Pool and spa area and the treatments were very good. Food in the bistro wasn't brilliant as the scampi was over cooked and the soup was not what was on the menu and came with no explanation of why it was a different sort. Am planning to go again but may not eat there!

    5
    « Lovely Hotel »

    The staff are very helpful and friendly. We had a lovely room which was very spacious. We did not have time to use the pool or spa but it looked very inviting so dont forget your cossi ! Breakfast was very good had a wide range of food. The hotel was quite full due to private function but this did not compromise the service. We found this a very relaxing hotel.

    4
    « Excellent service »

    Stayed for 2 nights during October half term , from the moment walked in the door you are made to feel welcome . Rooms a little small but value for money, there is an issue with how warm the rooms are very hot at night. Had a meal in the bar restaurant very good but drinks a little expensive . Spar facilities excellent along with the pool my wife and daughter both had treatments. A short walk from the hotel and you are on the front which we found very disappointing limited nice bars and restaurants ,but the beach is excellent . Overall the staff very friendly and the hotel lives up to its no one spot on trip advisor .

    3
    « Good Weekend Break »

    We came to the Connaught for a weekend break with friends and found the hotel, food and staff good. The hotel is well situated a short walk from the town centre and not too far from the seafront. The rooms were clean and we all enjoyed the meals. If there were any complaints it would be the bar prices. On our second night we took our own wine in to dinner as we thought twenty-one pounds was too much to pay for a bottle of chardonnay. We didn't have time to use the spa and pool although all looked very inviting.

    5
    « Great relaxing short break »

    Booked an executive room (room 19), for 2 nights chill, but was a bit disappointed as it was smaller than we were expecting from website (all one room with shower room off rather than separate area with sofa and TV) . Reception were great though and arranged for us to have a choice of 3 further rooms. Chose room 29 on 2nd floor and this was excellent. Staff great , breakfasts great and spa and pool were fantastic.. Ate in Brasserie and food was excellent and reasonably priced. Atmosphere excellent and chilled and staff genuine and friendly without exception (I work in a customer facing environment and can be quite critical but I would happily employ all of the staff we encountered). In short - fantastic !

    5
    « excellent value »

    good quality food, service, and accommodation,great value.Staff most helpful even offered to park my car for me.room very confortable,cleen & quiet.Great nights sleep after excellent meal with good choice of wines even by the glass.

  • 5
    « Lovely Hotel »

    In our option one of the best Hotels in Bournmouth,never fails to please,the pool and spa is a lovely place to relax and unwind,the staff are always polite and helpful and everywhere is spotlessly clean with very nice rooms.

    5
    « Excellent hotel »

    We stayed here for two nights and had a lovely room on the first floor which overlooked the car park. The staff are all very friendly and nothing is too much trouble for them. The restaurant is lovely and the choice of food at breakfast was excellent. We didn't eat dinner at the hotel but the menu was very good and varied. The spa facilities are excellent and all areas of the hotel are very clean. The hotel is in a quiet road and not too far from the shops, gardens and beach. We have stayed here several times and it continues to be our favourite hotel in the UK.

    5
    « Wonderful short break »

    We stayed at the Connaught Hotel for two nights to celebrate our wedding anniversary. It was in a good location for us, easy walking access to the town, in fact we left the car and walked everywhere. We never had an evening meal at the hotel, but breakfast was excellent, great choice of cereals, fruit and yogurts and a good selection of cooked breakfast (I can recommend the sausages!) We had a superior room and it was very comfortable and spacious. It was on the top floor and had a balcony although in November it wasn't somewhere you'd want to sit out! TV, safe, WiFi all came as standard, not something we've always experienced at other hotels in the UK. Public rooms were clean and comfortable. Unfortunately we never had time to visit the spa and given the good reviews I've seen that's our loss. All in all a great hotel, well located for visiting Bournemouth.

    4
    « Lovely hotel »

    Had a lovely 2-night stay at the Connaught Hotel. The rooms are spaceous and I was lucky enough to get a room on the 3rd floor with a balcony (unfortunatley it rained all weekend but it would be great in summer!). The staff are very well mannered and attentive, although at breakfast they do like to whip your plate away before you've finished your last mouthful. The food was lovely, garlic mash served with the chicken was delicious and the breakfast was hot and plentiful. Only a couple of negatives. Everywhere is very hot, even though there is no heating on, so no need for a jumper! The car park is absolutely awful. Very small spaces and is not lit either which made it very difficult to park when we arrived at just after 5pm and it was dark. All in all we had a good weekend and I would stay here again (but arrive before the sun goes down!).

    4
    « Lovely... just a couple of problems »

    Lovely hotel, very clean and staff were lovely. We were booked in at the lodge... it's actually quite confusing as they are seperate, but you get access to the main hotel. The lodge is a seperate, less attrative building with smaller rooms. Our room was a good size, huge bathroom, but the television didnt work at all.. so we rang down and they sent someone. After a few attempts they decided to move us to the main hotel. We were given a much larger, better room. It was amazing and the staff were wonderful. We used the spa facilities and they were also amazing, very clean. The only problem we had was with the shower, it pulsed and dripped, no pressure at all... we showered at about 9pm and our neighbours complained as it was so loud and to have a decent shower I had to stay in it for 30 minutes. A little dissapointing, but didnt see the need to complain on the night as we had already used it. But did mention to the desk on checkout. Good hotel, clean and good staff. Breakfast was good... lots of choice!! Could do with a spruce up outside and not in the best area in bournemouth but only a short walk from town.

    4
    « Great stay! »

    Very friendly staff, with clean and comfortable room. We even received a call 3 days later to tell us that our daughter left her purse in her room. This was a very pleasant surprise, and very much appreciated. Such honesty and professiionalism is refreshing.

    4
    « Great Location »

    We stayed in an executive room, and it was very nice and spacious. The spa and leasure facilities were great and never overcrowded . Service and the breakfast were both outstanding. My only moan would be the price , I did think it was a bit on the expensive side.

    5
    « BEAUTIFUL HOTEL »

    We came to this hotel mainly because we had treatments booked within the spa however we wanted to make a weekend out of it so booked a night stay with breakfast aswell. Inbetween our spa treatments we had lunch within the bar which was beautifully presented with a well thought menu! After our spa treatments we were so chilled out we didn't leave the hotel and ended up having dinner at Blakes there 2nd restaurant within the hotel which was lovely! All the staff at this hotel are so friendly and nothing is too much trouble! Especially the young man on reception in the spa, he was so helpful and made us feel very welcome. I highly recommend the spa and the treatments! We had two swedish full body massages and two rejuvenating facials which were so relaxing and just what we needed after the great south run!

    5
    « First class. »

    From the check in to the check out, all staff were attentive, friendly and professional. There was a lovely feel to the hotel and the room was very comfortable and well appointed. A choice of two restaurants catered for all. The pumpkin soup was one of the most delicious things I have tasted!

    5
    « Excellent experience all round »

    This was one of the best hotel experiences we have had in the UK. We had 3 nights in an executive room which was spacious , clean and very well serviced. The bed was a little soft but we understand that its hard to cater for all preferences.The food was excellent particularly in Blakes restaurant and was very good value. The breakfasts were also very good as was the brasserie. All the staff without exception were friendly, professional and helpful which made the stay particularly enjoyable. We will definitely stay here again and have added this hotel to our favourites list.

  • 5
    « Friendly Staff, Great Spa Facilities & Cheap Bar! »

    I took my Partner here for her 21st Birthday and I wasn't let down. First Impressions are good from the outside, although parking can get a little cramped. I work at a hotel so I compare my hotel to the ones i stay at, and the Connaught hotel is in a different league to the one I work at. Check in was very quick and the receptionist was very knowledgeable about the hotel (where the rooms / spa were). We were in room 53, after paying extra for a upgraded room. On the bed was a Birthday card from the hotel with two free drinks vouchers which was very generous. (I informed the hotel of this prior to our arrival). Spa - The Spa was great, everything was marble not tiles which is a big difference. Hot tub was HOT and stayed hot, and the sauna and steem room were both of good size Room - The room was good. The bed was very comfortable, the shower was powerful and warm. The room (room 53) had a balcony which was big enough for two people. Only problem is there were no windows, so the only way to get fresh air in was through the balcony doors. The rooms are close together so anybody could jump over the barriers to enter your room at night so we kept the door shut. The room got very hot in the night but the fan in the room worked wonders. Overall a good nights sleep. The view from the balcony isn't the best, but that's a location issue. Bar - The bar staff were great, its always nice to see smiles behind the bar. Prices are very good considering it's a hotel. At my hotel we charge £4.60 a pint whereas here its £3.90 for a carling. Two drinks came to £7.50 which is great considering one of them was a spirit and mixer Breakfast - For me breakfast could have been better. The breakfast area was full (probably because the hotel was fantastic) and we sat in the bar/restaurant area which was fine with us. I always prefer a buffet breakfast, so i can pick the food myself and also have a good cup of coffee with it. there is a table service for drinks which took a while as it was busy, so a coffee machine for the guests to use would have been ideal. The breakfast was plated up for you like a school dinner, which is no problem but i would have preferred to do it myself. The food was good quality, NO HASH BROWNS THOUGH!! Overall a great hotel with great staff, would love to return.

    4
    « Shoppers paradise. »

    The room was big and spacious and very clean,easy to get to,car parking directly outside the room was a plus,shopping just 5 minute walk from the hotel,the only one problem we had we didn't take our swimwear,which was a shame.

    5
    « 70th birthday and 40th wedding anniversary »

    We would at the outset like to say The Connaught is our favourite hotel. We have been returning for Christmas for more years than we care to mention. Our stay this time was a 70th birthday and 40th wedding anniversary celebration. As always, we were looked after superbly. Faye did a wonderful job fulfilling our every need in the lead up with Paul, the General Manager taking charge of the celebration on the day in a quiet efficient and reassuring manner. Our guests were impressed with the quality of the three course meal in surroundings so beautifully executed by Paul and his team. Our friends and family will no longer wonder why we choose to return each Christmas now they know what a little gem we found and return year after year. We would like to thank each and every one of the staff for making our stay a memorable one. Thank you all so much.

    5
    « Fantastic hotel »

    We stayed here for 1 night on 27th October to go to a show at BIC. From the moment we entered the hotel, or stay was excellent. We arrived early, 11.15am and were told our room wasn't ready but we could park our car in its allocated private space, fill in our forms and use the spa centre if we wanted to. Instead we opted for a walk into town as I'd never been to Bournemouth (shame about the rain!). It was a comfortable 10/15 min walk down to the centre so not bad at all, and no parking problems! We returned around 14.00 (Via the funicular railway, worth the £1.30) and our room was ready. We went up to unpack and were very impressed with the room. I had booked online with the Connaught hotel own site so had picked the Lily room based in its description. The room was large with a big corner bay window, dressing room off to the left, huge bathroom on the right. The decor was immaculate and extras included bath robes, water and a nespresso machine! Not to mention all the normal amenities plus iPod dock. The reason I had picked this room in particular was it's bath and wow, did it live up to its description! It was huge, a Jacuzzi whirlpool with coloured changing lights and music should you desire. After some unpacking we headed back down for an afternoon tea in the bar. This was promptly served by very attentive helpful staff and like the bath, it was huge! It included sandwiches (very fresh) cakes and 2 scones each. Sadly we couldn't finish it but it was delicious... The whole hotel has obviously very recently been refurbished and it's beautiful. Very calm, contemporary in its service and amenities but not so contemporary that it's bland. There are still the odd quirky decor choices and nod to tradition so it's not too clinical. The staff, from check in to bar to restaurant to housekeeping are all exceptional, always helpful, always smiling, we couldn't fault anything and would come back in a flash, if only I could find a reason....oh, and the bath? Best bath ever!!

    5
    « A friendly, professional hotel. »

    We chose the Connaught Hotel because we had stayed in a Best Western before in Glos. We were greeted by friendly, helpful staff and made to feel most welcome. Our room, although it had no view, was of a good size, very clean and was a comfortable place to be in. The food was very good, and breakfast was excellent. The professional staff couldn't do enough for us and made our stay a special time. Thank you Connaught Hotel.

    4
    « Well positioned, very good standard, impeccable service ..and the spa is a bonus! »

    2nd visit here. Last one a couple of years back since when the hotel has undergone a reburb. Staff & management as courteous & attentive as ever. One morning my Times was not delivered and whilst this was nothing to make a fuss about the Maitre D and the General Manager were full of apologies (computer crashed ..it happens!) and even offered to send someone out to get one for me. I didn't take up the kind offer but small things like that make you feel valued. The only observation I would make are the room descriptions. Elected to go for a ?superior' room. Well, interpret that as a slight exaggeration or poetic licence, take your pick. No complaints whatever insofar as the room was very comfortable and provided all you needed, but hardly ?superior'. On last visit the bathroom was so small you couldn't swing a cat so by that yardstick then a tad more space certainly. So, whilst I'm all for a spot of astute marketing, I suggest it's worth checking precise room requirements at the time of booking. That said, a reasonably-priced hotel of a very high standard providing exemplary customer service. Also, an excellent pool & spa included. nb. the car park is tight & has limited spaces; however, there is an overflow next door at the Connaught.

    5
    « Finally a quality wheelchair accessible room »

    Staff......A+, Service.........A+, Quality.........A+, value for money.........A+. Wheelchair/accessible room: I've stayed in many hotels across the country and in all but this one the accessible room is always a very basic after thought with limited luxury. Imagine my smile when I wheeled into this very present surprise, quality spacious room, well designed and well laid out with the quality and touch you would expect to find in a top grade hotel. Even come with a balcony, a balcony that you can't get out on to in a wheelchair but a balcony never the less! Bed was a great height, comfy and king size. Bathroom was well designed and had all the rails and aids needed to get on and off the loo. My only negative was that the shower was only useable with assistance. A shower seat was provided on request by the fabulous staff but the shower controls and head were out of reach from the shower seat, which when the legs don't work makes life tricky! To finish I'd like to encourage any wheelchair users to stay in this hotel but only if the partner is in toe. Can't fault the hotel staff or lay out. As a disabled man with no use of my legs, could I stay in this hotel alone? Sadly not. Dear Counnaught you are so close to being the perfect accessible hotel so please think about revising the shower facilities because you are nearly a 5 out of 5 wheelchair users perfect stay.

    3
    « A little disappointed »

    We stayed for 2 nights this weekend and the staff were very friendly and the breakfast was excellent, however disappointed about the room size. My wife and I could not pass each other without having to give way! The shower was also quite small. So next time we visit I will try and book a suite.

    4
    « Great value break »

    We had booked the hotel as we were going to a concert at the BIC. But on arrival to Bournemouth found the concert had been cancelled! So didn't start too well, but the hotel was excellent, very clean and comfortable, lovely food with a choice of two restaurants, spa centre with swimming pool and gym. Two very comfortable lounges where you could sit for a quiet drink. Next time though would stop in the main hotel and not the lodge, as the weather was bad and had to walk through gardens to get breakfast. But that wasn't far, so only being picky.

    4
    « lovely short break »

    Just back from a three night stay at this great hotel. Stayed in the Lodge, in a nicely decorated large room. Only downside was having to go to the hotel for breakfast. However the breakfast was very good (even got porridge which was a bonus). The staff were very efficient and extremely courteous. Would definitely stay here again.

  • 4
    « A good quality hotel »

    Stayed here for three nights in October. The hotel is very central to Bournemouth. The decor is very good and the staff were very professional, polite and helpful. We used their indoor swimming pool which was an added asset for any wet days. It is one of the best indoor pools I have come across. The whole place has a sophisticated decor.It was very clean and tidy Although there were historical photos the place had an up to date appearance. The breakfasts were very good and the staff were very friendly. There were mostly couples staying. The bedrooms are very reasonable. We were on the third floor. There was only two minor comments - the room doors tended to bang shut when you left the room. When other guests left their rooms you could hear the doors slamming shut. If people were using hairdryers you could hear these through the walls. Even so this hotel is very good and reasonably priced for such a central location with their own car parking. Would stay here again if we return in the near future.

    5
    « Great hotel with fantastic staff »

    I stay in a lot of hotels and would say the staff at the Connaught are at a 5* standard rather than 4*, nothing was too much trouble. I stayed for 2 nights with my wife, we were spoilt from the moment we walked into reception. A fantastic hotel, can also highly recommend the restaurant, beautiful food, great dinner and well cooked breakfast. The restaurant manager is worth a special mention, both professional and charming, a rare combination! Will definitely visit again.

    5
    « Best Western Plus Bournemouth worthy of No1 Status! »

    Stayed in a Lodge suite that was newly redecorated and very clean. Expected a quality room and thats what we got. Nespresso and kettle in the room with plenty of coffee and tea. Staff were very helpful, Breakfast was good and spa was great too. Very worthy of a 5 rating.

    5
    « amazing excellent value »

    great location, free parking , enjoyed the facial and spa facilities, everyone was very nice and helpful. lovely lunch in the brasserie, the room was very clean and spacious we had a room on the first floor. the full breakfast was yummy yummy, again service was great, this was a birthday present from my son, stayed with my daughter, thoroughly enjoyed ourselves shopping is great in nearby town, would go back again.

    5
    « a relaxing treat »

    great location, lovely facilities with very friendly staff. Only had one night, would definitely stay longer if another special deal was available. Bedroom and bathroom a bit small and was warm but not a problem for one night only. Food was excellent, very extensive breakfast Loved the leisure facilities,nice size pool and had a lovely aromatherapy massage

    4
    « A mix of strengths and some weaknesses »

    Strengths: near the sea, within walking distance of the town centre, parks and attractions, attractive appearance, great swimming pool - well heated, good breakfast. Weaknesses: rooms are not nearly as solid as they appear, we could hear conversations from rooms on either side of us. We took dinner on Friday evening in the restaurant. Food was quite good and some elements such as the cheese souffle were excellent, but the time it took for the food to arrive was just silly. Put aside a long evening and ensure you are not too hungry before you arrive.

    5
    « Great location beautiful hotel »

    This was the second time we had stayed here ..the first was as a guest at a ladies night Masons Ball so it was nice to experience it again without any schedule or agenda It's a lovely luxury hotel in a great position ..it has fantastic spa facilities ie large swimming pool...sauna..steam room and endless beauty treatments should you need them It has great restaurants and a good bar nice outside dining/ eating areas Bournemouth can get overcrowded and a lot of the hotels are rough...if you want to guarantee that you will enjoy your break book in here

    5
    « Connaught Hotel »

    Delightful hotel which unless you know about it could easily be missed. I would highly recommend you seek it out as its a class above most hotels in my opinion. The inside is certainly high spec, the staff are some of the best I have come across and the whole experience and stay was a joy.

    5
    « Home from Home »

    You begin your relaxation the minute you step foot in reception. Guests are always treated most warmly by all David's very attentive staff. The accolades afforded to the Connaught are well deserved...

    5
    « An impressive stay in the Orchid Suite »

    We stayed in the lovely Orchid Suite which was well worth the additional cost as it meant we had plenty of space and a huge bed. The room was very clean and nicely decorated with a wonderful en-suite with a really good shower and comfortable robes and slippers. The view wasn't quite sea view, but it was good to have a balcony where we were able to enjoy a private drink after dinner. The reserved car parking space which came with our particular suite, was a huge bonus and took away a lot of stress and worry as parking is very limited in the hotel and the surrounding area. Overall a really impressive stay, we will definitely return and perhaps next time we'll try to fit in a visit to the spa.

  • 5
    « Relaxing break »

    Lovely hotel, very nicely decorated. Plenty of welcoming staff that made everything run smoothly. The hotel was very clean. The food in both restaurants was of a high standard, well cooked and beautifully presented. A good selection of food available at breakfast, freshly cooked and well stocked. Good spa facilities with swimming pool and saunas. The only grumble I had was that, as we had booked over the Internet the breakfast was not included, so we had to pay £12.95 per person, per breakfast. The same price as non-residence - did not realise this when booking. Therefore ended up paying a lot more for the stay than if we had booked directly.

    4
    « Short Break »

    The location of hotel is perfect but there is a major problem with car parking. The Staff were very helpful and friendly. The rooms were clean but very small. The Restaurant food and staff were excellent.

    5
    « Top notch with the odd hicup »

    We decided to stay here for a couple of nights after reading the reviews on trip advisor. As we booked an executive room direct with the hotel we had an allocated car space. Be careful with parking, if your car is big and so is the car parked next to you hold your belly in to get out your car cause its going to be tight. Plus remember parking is limited as this hotel is also a health spa & available for conferences. We were greeted warmly by Reception which looked beautiful and modern. Our room was nicely decorated and very clean. Only problem was with our shower, there was no constant pressure no matter what time of day it was used. We booked a table for dinner at Blakes in the hotel. Got to be honest, we did have a long wait for our food and we weren't the only table kept waiting as we could hear other people commenting on this. Even though we had to wait, the food was fine. If you're a gym bunny you'll be happy with the gym at this hotel, it is split into two rooms within the health spa. The indoor pool looked a decent size and well maintained. The lounge area was again modern. The hotel offers afternoon tea which looked very yummy and their portion sizes seemed generous. All in all a lovely hotel for a weekend break, everybody who works there that we came across was fantastic, hence yes I would recommend this hotel.

    4
    « Another visit »

    We arrived in the early evening off the ferry on the Monday, leaving on Tuesday and returning the following Sunday. We had a problem with parking as a disabled driver I need to be close to the door and only the electric charge point was available. After some pressure this was given on the Monday. On the Sunday all the close spaces had been taken although there was one towards the end of the car park. If we had not arrived early we would have missed this. I was surprised that the receptionist from the first visit had not reserved a space for the second. The meal in Blakes on the Monday was very good. We then had a snack on the Sunday in the brassiere and that was also good.

    3
    « Good and bad »

    I booked this as a treat for me and my 17 year old daughter as we visiting the uni open day. Whilst it wasn't cheap in comparison to other hotels I wanted a stress free weekend. On arriving we were lucky to get a car park space as this was very limited and I wonder where we would have parked ! . Our room was small but clean but very dark . After a nice walk around town and a trip to the pool we were tired so decided to eat in the restaurant so booked a table with reception. I went in the shower only to find it not working stopping and starting I was no expert but to me the pump had gone. I called reception who sent someone up who looked but had no clue. Then we waited while someone else came wasting our evening and my daughter deciding not to shower. The next manager said he couldn't do anything either but the pump had gone. I wasn't impressed and eventually we moved rooms to the top floor why we could have gone there straight away I don't know. We then went to dinner on arrival at the restaurant blames they had no booking for us which was very embarrassing but the manager said he would fit us in. We ordered having a cold carpaccio starter I would have thought would take long but 40 mins is a bit of a joke ! The evening was just getting worse the service was very good but the kitchen quite clearly couldn't cope with the number of guests eating between the two restaurants . The only saving grace was when the food did eventually arrive I have to say it was very good. As I work in the catering and service industry I know how hard it is but some basics need to be put right here and for the amount of money you pay I don't think that the service or quality reflects that especially in the experience we encountered. I would think twice about staying here again unless it was a bargain price as I was quite clearly not getting value for money. Breakfast and the quality of food on offer is the hotels saving grace even if you have to wait for ages to get it.

    5
    « Excellent! »

    We had a lovely stay in this delightful hotel. The staff are welcoming, friendly, helpful & nothing is too much trouble. From the moment you walk into reception you feel it is somewhere you would like to stay! The rooms are very nicely appointed & finished to a good standard. Dinner times were very enjoyable with good food efficiently served & the head waiter was really making sure everything was running smoothly & everyone was happy. Breakfast was plentiful, nicely cooked & kept hot! Selecting what you prefer is always a bonus! The pleasant, friendly & caring attitude of the staff makes a pleasant change. Well Done.

    4
    « Lovely hotel »

    We go here each year for a girlie weekend. The hotel is within walking distance of Bournmouth town centre, but we never leave the hotel. We usually have lunch in the Brasserie upon arrival. Then have room service for a late supper on the Friday. Saturday is spent in the pool, steam room and hot tub. All beautifully clean and warm. Then a couple of spa treatments. The staff here are friendly and are very good at their jobs. Dinner is in the main restaurant, which is formal but not overly so you can relax while eating. Check out is at 11.00 but some of our party had the time extended so they could enjoy another spa treatment.

    4
    « Very good stay »

    Staff were very welcoming,rooms were clean,tidy,facilities were great and the hotel was just a 7/8 minute walk away from the shops and restaurants,we love Bournemouth,the beach,the pier,the gardens you have everything you need for a lovely break

    4
    « Best Western... reliable, clean and comfortable as usual. »

    This pleasant hotel is elegant, comfortable and thankfully unpretentious..I hate pretentious hotels ! The staff are excellent and welcoming. The staff in the restaurant were well trained and friendly..that is nice after wrestling with New Forest and Southampton traffic all day.. The public areas are well appointed , which would be nice if the weather is bad. The bedrooms are nicely decorated and very clean. The hotel is a very short walk from the beach front and the pier. In the Indian Summer weather it was delightful and fun..with a ride on the lift down to the beach. The evening meal was good..even if the glass of wine was pricey ! A very enjoyable stay... I wish we had spent longer here... next time we visit the UK.Bournemouth and The Connaught will be top of our list.

    5
    « 22/10/15 Roy@Sylvia Kal. »

    had 3 nights stay hotel great food very good very well run hotel but have a gripe supplement charged for kippers on breakfast menu never come across this before, in fact when we stayed at the Dunstanburg Castel hotel in Northumberland on the menu were Craster kippers [local] and it said if you would like another please ask and we did and they were DELICIOUS, Best Western please take note, having got that off my chest we will be returning.

  • 5
    « Superb hotel, would recommend »

    We stopped at the Connaught Hotel for 2 nights for a short break and was very impressed. We had a double room in the next door Lodge, the rooms were spacious and well decorated with a good sized bathroom and changing area with a desk. The bed was very comfortable and there was no noise disturbance either from within the hotel itself or from outside. Breakfast was fairly typical of a 4* hotel with a choice of hot items along with the usual cereals, toast was brought to your table along with Tea and Coffee. The food and service was of a high standard and I really have nothing to complain about. We also used the spa facilities whilst we were there there is a very good sized pool, jacuzzi, sauna and steam room all included in the price of your staty. The only future consideration for the hotel is the parking as it can get quite busy, however on our departure date we were unable to get the car out the reception had keys for those cars unable to find a space and it was moved within minutes of approaching the reception. I would certainly stop here again on future visits and highly recommend this hotel to other visitors.

    5
    « Very Impressed »

    Visited this hotel for a three night stay and was very, very pleased with it. The hotel was really clean and tidy in the bedrooms and the communal areas, the staff were incredible, professional but friendly and nothing was too much trouble. Would definitely return and would recommend to friends or business colleagues. Had a Spa treatment which was reasonably priced and left me feeling very relaxed.

    5
    « Yet another fantastic stay »

    I booked the stay as advance birthday celebration for myself and went with my daughter. The room was very clean and overlooked the car park. Breakfast was fantastic and service as always excellent . Booked a spa treatment as we'd not used the spa previously only the pools. This was lovely. Check in and out was efficient and hassle free. Definitely will be returning.

    5
    « Would stay here again. »

    We stayed 4 nights at this lovely hotel from the 15 th October 2015. Location is good easy walk into the town or to the seafront. Parking as a number of people have mentioned is very tight and when busy unable to park at all in the hotel grounds, but there is a car park just round the corner with plenty of spaces. Our room was very nice not much space between foot of the bed and the wardrobe, so caused a bit of difficulty when two of us were trying to get ready to go out and couldn't pass each other The staff are lovely , food amazing, and not over priced. We will certainly stay here again, but in a different room( we did ask to be moved but the hotel was full). Also ladies need shower caps these were not provided in the room a phone call to reception and they brought one up to the room, so problem solved, just irritating that you get all ready for a shower and find there is no cap. Our room was very hot we turned the heating off, a fan was provided if we wanted to use it. Good hotel, always happy to help

    5
    « Lovely long weekend »

    Booked Friday - Sunday as a trip away for Hubby's birthday. I booked online. I wanted a balcony but there was only one available which was a twin room. I mentioned in the "notes" section that it was Hubby's birthday and if a double bed became available we would be very grateful. Not only did they kindly do this, but also left a birthday card on the bed with a voucher for 2 complimentary glasses of wine from behind the brasserie bar. It was a lovely start to the trip. Upon arrival, the service is excellent. The room was small but lovely. The balcony overlooked the car park but was still nice. Room was hot at night and we had the balcony door ajar to let cooler air in. There are fans provided though. Everything was clean and the bathroom power shower was great. The hotel is clean, very pleasant. Facilities are very good, cleanliness was great. The pool, jacuzzi, steam room and sauna were lovely. There are free hairdryers and bodywash available in the changing rooms. Breakfast in the hotel restaurant was lovely. Service was exceptional. The cooked breakfast was lovely, particularly the sausages! A buffet style but served to you. As much as you want. Then help yourself to any cereals, fruit, pastries etc. Can't fault it. Parking is OK. There are spaces but it does seem like first come first served. We left the car and walked into town, but I'm sure it wouldn't have been a problem if we did move the car. There would have been somewhere to park but it was a bit ' musical chairs'. All in all a lovely trip and the hotel clearly has worked on their customer service. We both worked in the service industry years ago, these things are dying out and it's good to see this hotel bringing it back.

    5
    « A great mid range hotel »

    Our second stay at the Connaught. Last time in the annex but this visit in the hotel proper which is much better. The room was a good size and the bed comfortable. The breakfast was great and we loved the indoor heated swimming pool and spa. Overall this hotel is well run and a stay here is very enjoyable.

    5
    « Amazing stay again »

    I love Connaught. Stayed here with work again as we use the hotel regularly. Staff are first class, always deliver the best service and it feels like home from home. The spa is outstanding too. Keep it up team.

    5
    « A Relaxing Weekend »

    We have just spent a weekend with friends at this hotel and would certainly recommend it. All of the staff are extremely polite, friendly and efficient. They all seem to care and want to ensure that you have a great stay. A few hours after arriving we had a call from reception to check that all was ok and to ring them anytime. I think that this is the 1st time ever that this has happened. The room was perfectly adequate but included a massive and very comfortable bed. All of the linen looked really white and the towels were thick and fluffy. Breakfast was buffet style with a good range of hot food. A couple of our friends thought that the Continental range of food was rather limited..no cold meats or cheeses. We had dinner in the hotel and there was a good choice of food offered. All of it well presented and delicious. We really enjoyed our relaxing stay at the hotel and look forward to returning

    5
    « wonderful trip »

    this was our second trip to the Connaught and again it was great. the staff are good and the head waiter for breakfast extremely good. If I had a moan it was the room was very hot at night so had to keep the fan on all night. There is a proper hairdryer and make up mirror supplied. The continental breakfast was not as good as last time some cheese would be good but my husband said the cooked breakfast was excellent. It was good to have a pot of coffee for breakfast. we ate in the brasserie one night and would recommend it-especially the service. there is another excellent restaurant near by I think was called the Cliff Top be sure to try it one evening. A lovely but long walk is from the West Cliff to Sandbanks along the prom it takes a couple f hours but so enjoyable.

    5
    « Ladies Festival »

    This was my fourth visit to the Connaught, and the latest visit was as Festival Secretary for a weekend of 100 guests. I have been to several similar Festivals at different hotels, and there was no doubt in my mind that booking the Connaught would provide the best service for all the guests. It was a massive success, to such an extent that we have booked again for next year (2016). The rooms are very clean, room service top rate, and all the staff are welcoming, polite and efficient. The food is beautifully prepared and of very high standard. I have also stayed at the Connaught as an individual and experienced exactly the same service. I cannot recommend this hotel highly enough. The location is very well situated - only a short walk from the beach and the town centre.

  • 5
    « An excellent Spring break »

    My husband and I visited here in March. We arrived during the morning and were pleased to be able to check into our room and also park the car. As we had booked a superior room through a third party, we were not guaranteed a parking space. We therefore decided to leave the car where it was for the few days we were there and use public transport - a welcome change for my husband who was able to enjoy a few driving free days. This proved to be a good idea as on returning to the hotel each afternoon, there were no parking spaces left. When booking again we will book direct with the hotel. The bedroom was very nice with lovely toffees and biscuits on the hospitality tray. It was warm enough to need the window open, so I wonder whether it would actually be too warm during the Summer months. Breakfast was excellent, more than enough choice and we liked being served to the hot choices. Seemed to keep any queues to a minimum. We had some lovely sandwiches on our first evening in the bar so decided to eat in the hotel on our last evening. Unfortunately, there was a function taking place. We were able to eat from the bar menu, but along with another couple we had got chatting to, we were put in a dark curtained off area behind the restaurant. I did have the sense of being a "second class citizen" and being put away in a corner while the "smart people" were there. Having said that the food was superb and served by a very cheerful, helpful member of staff. The hotel is a few minutes walk from the sea, in a quiet area. It is an uphill walk from the town, but taxis are cheap and plentiful which was ideal as I has recently injured my knee. The leisure facilities were very welcome. We especially welcome the adult only hours. We shall hopefully be returning next Spring. It had been 15 years since our annual visits to Bournemouth (in a different hotel), but we don't intend leaving it more than a short time before we visit The Connaught again.

    4
    « Lovely hotel, great location!! »

    Stayed here for the night. Great location, spotless inside, friendly staff and nice relaxing spa facilities. Literally a couple of mins walk to the beach if that. Breakfast was very nice although came with a price tag, think it was slightly expense compared to other hotels. The rooms were very nice and clean only downfall was they could do with being updated. Would stay again.

    5
    « Ladies Festival »

    It's two years since I have been to the Connaught and it just gets better and better . My wife and I stayed as guests of my son for their ladies festival. From the time we arrived to the time we left the staff, facilities and food were first class. Cannot speak highly of this hotek

    5
    « Lovely hotel, great food & friendly staff »

    Me & my boyfriend stayed here for 4 nights from the 6th - 10th October, it was a leisurely stay and we were both very pleased with the hotel, it was clean pleasant and very modern, the food was lovely, we also had an afternoon tea at the hotel which was very nice. The staff were very friendly and helpful towards us. Sight seeing was good, sandbanks I would recommended for its lovely scenery & there is nice a cafe to visit also along the front. Also you are in walking distance to the front and many nice restaurants to visit. A lovely area to recommended.

    4
    « Great mini break »

    From the minute you stepped through the door you felt welcome and this was epitomised by a call from reception shortly after arrival to check all ok with the room. The room was well furbished, spacious, clean and comfortable. Used both the main restaurant and brasses during our stay and preferred the brasserie as food much the same but the service on our night was very slow in the main restaurant due to a large party and what appeared to be insufficient staff. Breakfast ok but struggled when full on first day. Personally I prefer the hot food to be brought to me ordered rather than buffet style. I must say that all the hotels staff were very friendly and helpful.

    5
    « Great hotel and staff... »

    Great hotel and staff! We booked this hotel for three nights and whilst we didn't have particularly high expectations from a Best Western I must say that we were taken back by this hotel. From our very warm reception, it was impeccable service all the way.... the staff are truly wonderful! The hotel is in immaculate order and our room was exceptionally clean (the only change I would suggest is update the mahogany furniture in rooms - it's very 90's :) lovely breakfast too! We'd particularly like to thank Kevin (staff). It's the first time we've been to a hotel where we've been told to use the hotel areas 'as if it's our own home'. Kevin meant what he said as he ensured my wife and I (and our ten month old daughter) had a great stay! We highly recommend this hotel!

    5
    « Great choice with no drawbacks on both our stays there »

    It's in a perfect place; handy for the beach and the town (and nightlife, if that's for you) while being in a quiet street. It's our second visit. This time, we got a top floor room in the annexe known as Connaught Lodge, overlooking the internal courtyard where we were able to sit outside for breakfast in the warm sunshine. The room was fine, the breakfast was fine and the overall service experience was very good.

    4
    « Good location, great staff »

    Nicely kept hotel in a good quiet location, very friendly and helpful staff, but rooms aren't particularly large and suffer (certainly on the top floor) from poor noise insulation and being incredibly hot as there's no air conditioning. We were in one of the accessible rooms which was unfortunately next to the lift so had some very poor nights' sleep, which were also not helped by being able to hear guests in neighbouring rooms arguing at 3am. Can't really blame the hotel for domestic altercations though!

    5
    « The Connaught at Bournemouth »

    Excellent hotel highly recommended for couple who are vising Bournemouth. I spent 2 nights every year for the Bournemouth Marathon Festival. The receptionists are exceptional and friendly. I will certainly go there next year.

    5
    « Great Location. Fantastic food and staff. »

    The Connaught Hotel is one of the best hotels I've stayed in for some time. The staff are extremely efficient, friendly, helpful and polite. What a change this makes from a lot of other hotels. I can easily see why this hotel is the No.1 .rated hotel in Bournemouth. The food is also to be recommend especially in Blakes Restaurant. The meal were all delicious as were the breakfasts with a good range of items on offer. The superior rooms are also very good though the only small niggle is the size of the bathrooms. That aside this a fantastic hotel conveniently located close to the BIC and shops.

  • 5
    « Beautiful hotel »

    Real Art Deco feel to it. Really lovely hotel. Not too far from the beach either. Didn't have dinner here but did have lunch. Comfortable setting & the lady that served us was lovely. We both had sandwiches that came with crisps & salad. A small lunch but nice none the less. Would definitely recommend a stay here

 

Getting to the hotel ...

All directions
·From: East A3 or M3 to M27. Follow signs to Bournemouth, take BIC & town centre west to the the BEST WESTERN PLUS The Connaught Hotel. ·From: West A35 to Poole. Follow signs to Bournemouth, take BIC & town centre west to the BEST WESTERN PLUS The Connaught Hotel.