BEST WESTERN Grand Hotel Francais,  Bordeaux 

4.0/5  - based on 424 guest reviews.
12 Rue Du Temple, 33000, Bordeaux, France - See map
+33 5 56481035 +33 5 56817618

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
See more
TripAdvisor Traveler Rating
based on 424 traveler reviews
See more comments >>
Photo gallery :
At the BEST WESTERN Grand Hotel Francais, quiet and comfortable fully-renovated 18th century mansion, you will enjoy the heart of Bordeaux, registered at the world heritage by UNESCO, its business center and cultural life. Our location is superb. We are in heart of city between Cathedral Saint André, Gambetta Square and Grand Theatre, near to walking street Porte-Dijeaux and Ste-Catherine, and tramway stop "Gambetta".

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 424 guest reviews
Certificate of Excellence
GreenLeader Bronze

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
157
Verygood
 
190
Medium
 
64
Poor
 
10
Horrible
 
3
Business Business 74
Couples Couples 242
Family Family 39
Friends getaway Friends getaway 26
Solo travel Solo travel 25
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Grand Hotel Francais,Bordeaux
  • 3
    « Definitely just a 3 star hotel, plus booking process a complete pain »

    A no frills 3 star hotel. Nicely and recently decorated and very clean. Apart from a few seats and the breakfast area, no common use spaces. The breakfast was fine, if not great. Very little hot food - just scrambled egg and some not very appetising sausages. Mainly cheese, cold meat, bread, cakes, jams and cereal. Freshly pressed orange juice and reasonable coffee rounded it off. The only other food available at other times seemed to be microwaved packaged meals, that you could order at any time of the day. The room was neat, clean and tidy. We paid extra for a 'Comfort sized' room. Still not very big. All the rooms had a coffee maker - which unfortunately could only produce luke warm water - useless. The hotel said none of them worked and they will replace them. The location was good. The small road the hotel is on was quiet. It was near the shops, in the up market and of town. The trams were close. Getting in from the airport was easy and cheap using the very regular (every 10 mins) ligne 1 bus from the airport. Get off at the Gambetta Meriadeck stop (watch the display on the bus) and walk through mainly pedestrian areas via Gambetta square to the hotel. About 5 mins. At 1.5 euros, much cheaper and more regular than the airport shuttle bus, and very, very much cheaper than the taxis (around 50 euros+). Use the trams, buses and water buses - all on the same tickets - for getting around. They are great, regular and cheap. I tried to book the hotel several months in advance through booking.com. Booking.com seem to be just agents and the hotel itself uses the credit card details to reserve a small amount of euros on the card to check it is a working card. That's fine and normal. However, I would first get an ok from booking.com, and then 7-10 days later the hotel would say the card was not working, and could I provide another. We went through this process with several cards, and each failed. I phoned the hotel and did it directly over the phone - but still no luck. These cards were all working for me, and indeed were working for hotels in the Netherlands. Eventually, I booked through Expedia, and paid up front (using one of the cards refused by the hotel). As the booking via Expedia was much much nearer the holiday date - I got a much lower room rate. So I saved a good chunk of money - must try this again in future. The other irony was that I paid for extra things at the hotel with one of the cards they had refused.

    4
    « Perfect situation, comfortable »

    We had two room for five nights at this hotel, and it was ideal for a short Autumn break in Bordeaux. The hotel is perfectly situated in the old part of the city, close to two main streets, but on a pedestrianised side street. There is a tram route nearby, and the river bank is a short walk away, as is tourist information. The rooms are not big, but they are comfortable, with high quality fittings and good beds. Our room did not have a bath, only a shower. There was a simple breakfast every day - breads, cheeses, cakes, eggs, sausages... and an orange juice maker! Staff were efficient and polite, if not friendly. No hesitation in highly recommending this hotel. TIP: if you arrive in Bordeaux at the airport, don't concern yourself with taxis. The number 1 bus is perfect for this hotel, leaves frequently and costs E1.50 - or less if you buy a ten pack of tickets (which can also be used on the wonderful Bordeaux tram system and the water taxi)

    4
    « good choice »

    mid-range hotel, simple decor but entrance and main reception area classy. Very varied and delicious breakfast buffet with locally sourced products. A fresh orange juice press is great. but the details of food layout even more impressive.Quiet location despite being in city centre

    2
    « PROS+CONS=POOR-a good hotel is more than a great location) »

    To be fair we'll start with positives: ??PROS: LOCATION: As other reviews noted - in middle of the beautiful Old Town. A tram stop is right nearby (fantastic tram system here) + there's a few supermarkets nearby & other great shopping although of course, brand name/expensive around Old Town. Only a few blocks to more affordable shopping + malls with most services eg. I had a hairtrim/colour as we had been travelling for 2 months. BREAKFAST: Nice range of food to meet more tastes and cultures. A self serve style and don't expect much service (see CONS). A pleasant enough room for breakfast. ROOM & THE BUILDING: Our room had a large enough window to get some natural light & it overlooked the street & other historic apartment style buildings (see photo). There is a lift as well as an attractive lobby/small sitting area & a beautiful stylish staircase (see photo) - like an elegant sculpture. COFFEE/TEA FACILITY: free quality coffee (but like most hotels, overinflated prices on other drinks - see CONS). FRIENDLY & EFFICIENT CLEANERS ??CONS: 2 major problems which, if not for the above +s, would have caused us to rate this hotel "terrible". Problem No 1: For the first time, in our many years of travel, my husband needed to see a dentist while away from home. I went to reception and asked the young woman (who also checked us out on departure) if she could advise us on where to go. She agreed to phone around and let us know (her English was fine so no misunderstanding about what we needed). She didn't get back to us and instead went home in the afternoon without leaving us a message. Consequently, my husband was in pain during the night. In the morning I asked if she had found a dentist...she gave me a blank stare and finally replied "no, the dentist didn't ring me back". When I suggested she could have advised us of that before she went home the day before, she became very argumentative and defensive. I showed surprise at her uncaring manner and she then begrudgingly apologised - it was more like acknowledging that she had done the wrong thing. No offer from her of trying to help in a more timely/helpful manner to make up for her mistake so instead I rang around myself until we found a dentist who could speak good English + help. Problem No 2: - After we had departed, the hotel thought it acceptable to put an additional charge on our credit card without any reference to us! There was no correspondence with us & no detail was provided - the audacity to take money from our account! - After our initial complaint about this (via email) they responded by saying some drinks were used, even though we had made it clear that we did not consume them. We sent another email suggesting the hotel examine their own systems as either the hotel made an error or staff within the hotel are dishonest. - When they finally realised that we were definitely not going to accept this behaviour from them, they emailed to say that it was their error after all! An apology was given but it still left us wondering if Problem 1 (described above) and Problem 2 (this one) were linked? Minor Problems: Not much information or warmth from reception on arrival. We asked for a map & it was handed over without any suggestions or inspiration to encourage us to explore/spend in this wonderful city (a wasted opportunity for Bordeaux tourism it seems). At breakfast the service is average/inattentive - they don't clear the plates but instead focus on clearing/preparing other tables. TO SUM UP: We plan on returning to beautiful Bordeaux again but we won't be returning here.

    4
    « Great Property and Location »

    Unfortunately we only had one night here but the hotel is excellent. From the entry into the lobby, small but elegant, to wonderful front desk staff the experience begins with warmth. The initial entry to the rooms is a little disappointing as the furnishings could be considered very basic. But then the bed and bedding are excellent quality and the bathroom and fixtures are outstanding. The continental breakfast offered here is very very good. Overall this is a hotel which i have ne roblem at all recommending.

    5
    « Great Location »

    This hotel is down a side street but in the middle of everything. You can walk everywhere in the city. The employees are wonderful - very helpful, very friendly. The room was very clean, well appointed and a decent size.... with air conditioning. Breakfast had many options and was a typical European breakfast. We left our coats hanging in the closet. We called once we remembered, talked to one employee who was not so helpful, maybe she was busy checking people in. She promised to call us back the next day but did not, so we called again and was fortunate to get Pauline. She said she would checked with the maids and call us the next day which she did. They found our coats and agreed to ship them to us. It is a little hard to find, we had to use GPS. The front desk employee show us where to go to the parking lot and helped us get our luggage out of the car. Our luggage was in our room when we arrived back at the hotel. Parking is paid, but the hotel negotiated a rate with the parking lot. Really great customer service. Definitely would recommend this hotel.

    5
    « Hopefully will make it back for a third visit »

    Out second visit was consistent with the first. A warm welcome and friendly check in. Diverse and delicious breakfast for powering up before a long day of walking and wine tasting. I really enjoyed a bread with swirled chocolate inside of it. Make it yourself fresh squeezed OJ is a lot of fun to watch and tasty. Nice selection of meats and cheeses. Chocolate cake bites for breakfast, yes!! Location is pretty hard to beat. Easy walk to most Bordeaux city destinations. We used the tram for the first time and several stops are close by. Had an interior '01 room which seemed quieter than our street room last year. Comfy bed and necessary amenities. Other hotels may have more "services", but not sure why anyone would stay much longer than sleep and breakfast in their hotel while visiting Bordeaux. So much to see. If you need a workout, grab running shoes and head down to the river for one of the better runs at any city destination. Parking garages are several blocks away if you wish to have a car during your visit.

    5
    « Nice Hotel in the Center of Bordeaux »

    The hotel is located in a centralized location in Bordeaux close to fine shopping areas and great restaurants. It's about 6 blocks from the river. I drove here to drop off luggage before returning the car to the train station. It can be done but the streets are one way and extremely narrow, along with pedestrian walkways. There is one unloading spot in front of the hotel, thank goodness. I used a Garmin which did an adequate job, but the Google maps had problems acquiring signals in the narrow streets. Check-in was easy, the front desk staff was very helpful in suggesting restaurants or giving directions to the tram stops (hotel is about 4 blocks from the "B" line stop on Cours de L Intendance). Rooms are comfortable and roomy, good showers, and quiet even when I was on the first floor facing the street. Breakfast is almost anything you want. Large assortment of meats and cheeses, cereals, breads, eggs, fresh squeezed orange juice. You couldn't ask for much more. On checkout the clerk allowed us to store our bags for a couple of hours so we could shop. I would definitely return to this hotel.

    5
    « Good little hotel »

    The Grande francais is a lovely little hotel situated on a quiet side street but in pretty much the centre of the happening scene in Bordeaux. Service was very good from breakfast through to reception and housekeeping. Although rooms are a little small it's what you expect and the location and quality of the hotel more than make up for this. Would not hesitate to stay here again if we are in Bordeaux.

    3
    « Average stay »

    Location is good to most of the key tourist venues. The room we were in the first night was very spacious, however on our return a week latter they put us in a room that was tiny, however we are charged at the same rate. If WiFi is important to you give this hotel a big miss, I could only get a connection if I stood out in the hallway in front of my bedroom or down in reception.

  • 4
    « Excellent location, not very comfortable »

    The location is great, just next to most of the attractions in Bordeaux and a few hundred meters to the restaurants and cafes, walkable to everywhere basically. The staff was amazing, I have never seen a quicker check in and check out process. Breakfast is better than many French hotels, there's scrambled eggs, cheese and ham.. and a great variety of French pastries. I had trouble sleeping because the room we were in overlooked the street and it was a Saturday evening. The bed was too small for two people, I guess couples who do not like to sleep too sticked together may have a hard time.

    4
    « Quiet location »

    We stayed one night en route to our destination near Sarlat having flown in from Bordeaux. Very good location, wonderfully quiet and although pretty basic, the room was spacious, clean and bed comfortable. Staff very helpful. Parking in the nearby shopping centre is much cheaper if you have evidence of your booking.

    4
    « Well run »

    A well run hotel. Staff very efficient and helpful. Rooms are spotlessly clean. Although we upgraded to a comfort room the room was quite small. We asked for a walk in shower which was provided in a really compact bathroom, smallest I've seen. Nevertheless a good shower. Air conditioning worked well as did the coffee machine. A mirror over the desk might be useful for ladies - I don't think many ladies put their mark up on in the bathroom. Comfortable bed and smooth cotton sheets. Hotel situation is excellent. Quiet little street in the heart of the city - literally straight out on to main shopping area and plenty of cafes and bars and restaurants close by. Tourist information is about 8 minutes walk away. And Line 1 bus direct from the airport stops close by €1:80 Would definitely recommend as a good all rounder

    5
    « Even better! »

    It is 4 years since I reviewed this hotel and this time it exceeded even my high expectations. We were in an even better room than before with clean, comfortable beds; loads of storage room and it was quiet despite being next to the lift. Everything worked as it should e.g. easy to operate safe, air-con. The bathroom was magnificent with a good sized bath with its own shower and a separate large shower room. It also had his and her wash basins and a separate toilet, although I found the cubicle a little small and I am not a large person. The breakfast was excellent with real scrambled eggs and replenished quickly The icing on the cake was when a huge thunderstorm broke out and we could not reach our reserved restaurant so the hotel provided a 3 course meal in the dining room(they do not have a restaurant) and a St.Emilion Grand Cru at 33 Euros. I think this is a 4*hotel

    4
    « Quiet hotel in a central location »

    This hotel is situated in a quiet side-street just off one of the up-market shopping areas in Bordeaux. Most of the streets in this area are pedestrianised which makes strolling around much easier - watch out for cyclists though! The reception area and breakfast rooms are very attractive but the room itself was rather dull and brown. We upgraded to the Comfort Room which was reasonably spacious, with separate toilet and bathroom. The bed was comfortable, and the air-conditioning very welcome. The only time we saw many people in the hotel was at breakfast - everything is buffet style but the only hot food was scrambled eggs and sausages. Otherwise there were the usual bread and pastries, plus a huge selection of cakes and some fruit. The staff at reception were very helpful with restaurant recommendations and booking us a taxi. Be warned though - our taxi from the airport was 27euros, but the return one was 55euros. This was probably not the hotel's fault, but I would check with them what the cost will be before booking.

    4
    « Welcoming hotel in centre of Bordeaux »

    Located smack in the centre of Bordeaux's shopping district. Car parking is in a municipal car park about 150 metres away. We were welcomed well by the staff and given a large room with a six foot bed. It looked inwards which gave us a very quiet night, but no view Horrid yellow plastic chairs rather spoiled the effect plus a mirror so high up bthe bedroom eall a shorter person could not see in it. The bathroom was modern and vast with an enormous shower, even if the separate loo might be a bit of a tight fit for the larger guest. Good pc and printer facilties.

    5
    « Perfectly located in Bordeaux centre! »

    We were lucky to receive the "Early Web Special" by booking through their website, which made it very affordable for our one night stay. The service at this hotel is of a very high quality and we very much enjoyed our stay in this elegant little hotel. We are fans of 18-century architecture and this building has been beautifully renovated. The hotel is located in a side street off the main walking street in Bordeaux centre.

    5
    « Great location, very comforyable hotel »

    Spent two nights here - would recommend the Comfort room. Lovely breakfast choice, room comfortable and very fresh. Central prime location with good restaurants in the area. Near main attractions plus quality shops.

    5
    « Family Holiday in Bordeaux »

    Wonderful family holiday in this charming hotel. Great location, easy walk to restaurants and places of interest. The staff were very helpful. Rooms spacious and clean. Breakfast included in our room rate was fanstatic. We didn't have a car, so caught the No1 bus from the airport and back again. We even went to the beach for the day, catching a train to Arcachon from the Gare. You can get the C tram to the station. I would recommend this hotel and would love to stay again.

    3
    « Great Location, safe and secure »

    Great spot for exploring Bordeaux. Breakfast was average and rooms a little on the snug side - but was clean, fairly quiet, and well kept, great admin support and nice sitting area downstairs. Was able to leave luggage when arriving and exiting at times that varied from check in and check out. 24 hours service on the desk was good to have if needed.

  • 5
    « A perfect base to enjoy Bordeaux »

    The hotel is ideally situated, in a quiet, narrow street within short strolls from Bordeaux's historic sites, shops, cafes and trams. The hotel is charming, clean and well-kept. Staff all very pleasant and helpful. Breakfasts good, in a charming dining area. We had room 103 on the first floor overlooking the street, a perfect choice. It was spacious and charmingly furnished. Bathroom is dated but OK. Shower is over the bath and it was hard to avoid wetting the bathroom floor, but not a real problem. We presume rooms 104, 203 and 204 also face the street. HIGHLY RECOMMENDED.

    4
    « excellent service and gorgeous breakfast »

    The service is excellent and everybody will do their best to make your stay as enjoyable as possible. The street and the hotel are very quiet. The breakfast include lots of temptations ! Do not hesitate to book the most expensive rooms if you like some space. Be aware toilets are not separated from the shower.

    5
    « Lovely hotel, fantastic location. »

    The hotel is in a fantastic location and this combined with the tram system makes everything accessible. The staff are helpful and welcoming and nothing seems too much trouble. Rooms are spotlessly clean and really comfortable. Delicious breakfast, with a good choice alongside coffee and fresh orange juice. If I returned to Bordeaux I would definitely stay here again .

    5
    « Nice hotel in a central location »

    Some reviewers have commented that the rooms are small. We must have been lucky with ours as it was a decent size and had a balcony. Good choice of breakfast and freshly squeezed orange juice. We took the advice of previous reviewers and caught the line 1 bus from the airport to Gambetta which is a short walk away. Hotel is within walking distance of bars, restaurants and attractions. Try to get a room at the front of the hotel.

    4
    « Good hotel in a nice quiet street in central Bordeaux »

    This hotel does everything a good Best Western should. It is immaculately clean, staff are friendly and helpful. The rooms are a good size, with air con and tea/coffee making facilities. The breakfast is a continental buffet style but is well stocked and all the food is good quality. The hotel is in an excellent location and convenient for both trams and buses - very highly recommended.

    5
    « Great hotel, great location »

    I highly recommend this hotel. The staff was welcoming and consistently very helpful. The room was spacious and clean. And the location was perfect: very centrally located in the center of Bordeaux. We were able to walk everywhere we wanted to go. Breakfast was a real treat. The breakfast room was elegant yet still very relaxing, with its white table cloths, marble fireplaces and chandeliers. The food was excellent, with very fresh and well-cooked standard breakfast items, e.g. eggs, sausages, fresh fruit, croissants, pastries & breads, cold meats, etc. They also offered a wide assortment of cakes, biscuits and puddings, all freshly baked on the premises. On every level, we thoroughly enjoyed our stay and would return without hesitation.

    4
    « Great location and quite »

    Small hotel in a very convenient location on the western edge of the old town. Easy walking distance to all the main attractions and of course the shopping. Some lovely little squares for outdoor dining within 5 mins walk. Hotel was good value for money with rooms comfortable but basic. Breakfast room not large with a limited variety compared to larger 5 star hotels but did the job.

    3
    « Good basic accommodation »

    We very much enjoyed our quiet, clean convenient, helpful, friendly stay at this hotel. All you need add to this a good serve yourself breakfast and good location, walk to anywhere. Our room 105 had a dual balcony facing the (narrow) laneway was roomy and very comfy with arm chairs and separate bathroom and toilet.

    5
    « Carlos »

    Excellent location. Superb breakfast. Comfortable bed. Good price. Overall recommended. Lady in the counter helpfull but not nice. Close to nice restaurants and close to tourist center Room not big but comfy. Clean. Only one channel in English- CNN and one in spanish TVE.

    5
    « Wonderful Hotel »

    First, don't be put off by the location and what appears to be the exterior, this is a lovely property and a perfect location! It is right in the heart of the university district and much of that portion has not be renovated as much of the rest of the city, however you are in walking distance to everything. Once you go through the street door, you are treated to a lovely garden and and wonderful host. There is a open terrace for everyone and besides the common dining area, there is a very comfortable living room. Our room was very comfortable and it's lovely to find hotels with king sized beds! Highly recommended.

  • 3
    « Hotel was nicely located »

    A nicely located hotel in city center. Easy to get to from the train station on tram C followed by a short walk. Very close to restaurants and shopping. The hotel staff is very friendly and helpful. The accommodations were adequate. A little odd with the shower and sink in a separate room from the toilet. Both were right next to the bed so not a lot of piracy and it's hard not to disturb someone sleeping. Shower also spilled a lot of water out of the tub/shower due to small glass partition which only enclosed about a 3rd of the tub. But again, it was adequate for a short stay. Best part was it's location being close to so much and the friendly staff.

    4
    « Excellent hotel and great location in the city center, but select carefully your room! »

    Great hotel, beautiful historical building well renewed, very well located in the city center. Good breakfast. Friendly and efficient employees. Ugly courtyard view, very small room, one the smallest I had in my life, very difficult to circulate when you are 2, due to the small volume, bad feeling of no air over night, we opened the window with mosquito as a result.... Pity.....

    4
    « Fantastic Location »

    The location of this hotel was second to none. The staff where extremely friendly, helpful and pleasant. There is a breakfast room but there were so many cafes, restaurants bars close to the hotel we didn't bother and went out to breakfast in the sunshine. Room was a little bit on the cosy side but again the location makes up for that. Walking distance to nearly everywhere and trams in close proximity

    5
    « Excellent Base for Bordeaux »

    My wife and I stayed here for four nights in early May, ?16, at the beginning of our visit to southwest France. It was an excellent choice and we recommend it highly. The Grand Hotel Francais is a very attractive, well-managed hotel on the edge of the main pedestrian area of Bordeaux. It is very well located ? an easy walk to most sites, including shops, restaurants, the tourist information office, and to public transportation. Discounted parking is available at the underground facility Grandes Hommes a few blocks away. When we arrived we didn't have a car (picked it up as we left Bordeaux at the Avis office near the train station) and instead took the #1 bus from the airport to Place Gambetta and from there was an easy 10-minute walk through pedestrian streets to the hotel, even with luggage. (Note ? buses and trams in Bordeaux are very luggage friendly.) Picking up our car was also easy by taking a tram near the hotel to the Quinconces center and changing to another tram that let us off just a block from the Avis office. Our room was quiet, moderate-sized, stylishly decorated, and very comfortable. It was well-designed for efficiency and comfort, with plenty of storage space and a clever pull-down clothes rod in the built-in closet. There was a writing desk, mini-bar, side-chair, comfortable double bed, and a bureau with a tv and excellent 1-cup coffee maker. The wifi was strong and fast. The attractive lobby and breakfast area looks like part of an old mansion. The front desk staff were friendly, welcoming, and very helpful with dinner reservations and suggestions. The breakfast buffet (included in our rate) was very good, and included fruit, yogurt, meats, cheese, and scrambled eggs. The coffee and freshly squeezed orange juice were particularly good, as were the fresh pastries. The Grand Hotel Francais is priced at the high-end of the moderate range, but we felt it was very good value for what we received. We wouldn't hesitate to stay here again.

    4
    « Good Choice in Bordeaux »

    Located on a quiet side street in a largely pedestrian zone, this hotel is very well located for visiting most sights in central Bordeaux. It is also less than 5 minutes to a tram stop should you wish to travel farther afield (for example to the excellent Cite du Vin museum). Rooms are average size, but feature a large closet and were kept very clean and in good shape. The buffet breakfast was nicely stocked and kept well replenished. Of note was a fresh orange juice squeezer for breakfast, and a gift of local honey; nice touches.

    4
    « newly renovated, perfectly situated »

    nice contemporary style, combined with renovated original details. Situated near the main square and everything you would like to visit as a tourist. Nice breakfast restaurant and lobby. But be aware that quite a few of the rooms are really small. You have trouble finding a place for to open your suitcase (a part from keeping it in your bed). So recommend that you pay a little extra an get one of the bigger rooms.

    5
    « Excellent, well situated hotel... »

    Lovely stylish hotel in the World Heritage Site. It's Just a short walk to the cathedral, the main shopping area, restaurants and the river, where you can take a boat to the new Cité du Vin. We had a quiet room, comfortable & well furnished, and the bathroom was ultra modern & clean. The staff were friendly and helpful. The breakfasts were exceptional, the best we've ever come across in France, with lots of local specialities. The building itself is a magnificent town house, which has been renovated with excellent taste. Every detail was perfect. All in all, a wonderful experience.

    4
    « Wonderful place to stay »

    We had asked for a quiet room and got room 206, a standard double. It was very quiet, but to be honest, as Rue du Temple is a very quiet street, I think all the rooms will suit light sleepers like me. Only reason I have knocked off one star is that the room was very small - if you had a large suitcase, I've no idea where you would put it. That said, the room was lovely - it's been well decorated in neutral tones and has well thought out lighting and storage. The bed was very comfortable as was the bed linen. Only slight issue for us was that 2 of the pillows were very lumpy and took a bit of getting used to. The other 2 were fine. The ensuite shower is very modern and has both waterfall and hand held showers with lots of hot water and good pressure. There is also plenty of shelf and seating in what is also a small space, so again well designed. My only problem was that no shower cap was supplied and I found the body/hair wash not good for hair washing, Air con unit and TV well positioned and worked well - didn't use wifi. As others have said, the breakfast was excellent with lots of choices and 3 separate eating areas near each other. Excellent coffee from the 2 machines. The hotel has an elegant, comfortable feel to it and you can walk anywhere very easily. One tip - please take the line 1 bus from the airport to Place Gambetta then walk to the hotel, just a few minutes and easy - costs about 1.5 euros each. We wasted 45 euros on a taxi. Despite my small issues, I would definitely stay again.

    5
    « This hotel is a jewel! »

    Spent four nights in Best Western Grand Hotel Francais and the experience was magical. Beautiful hotel and rooms - extraordinary breakfasts serving everything you can imagine, friendly and warm staff, incredible location. We will be going back to this hotel next summer!

    4
    « Perfect location, great hotel »

    The hotel is situated in the pedestrianised old quarter and is in easy walking distance of all the central attractions of Bordeaux. The hotel itself is a concerted town house and is magnificent, particularly the central staircase. Our double room was small, but very good over looking the rooftops of the city. A small tip, don't put the coffee machine on if your partner is still sleeping, it makes a terrible row. Breakfast was good and the staff, friendly, efficient and bilingual. All in all, very good and well worth the stay.

  • 5
    « exquisite service »

    Everything went perfectly during our recent stay, from the booking to the bill. The receptionist was wonderfully polite, efficient and engaging and the public rooms are beautifully furnished; the whole hotel smells really nice too. The bedroom was much bigger than we had anticipated, with lots of storage, comfortable bed and nice bathroom. it was good to have a balcony from which to watch the comings and goings in Rue du Temple, and the emptiness of this street early in the morning. There is a coffee maker and, most importantly and rarely found, several electric sockets...brilliant. Wifi was free and worked OK. The hotel has some green policies and gave information about these and everything else you need to know about the hotel too. Breakfast was copious and with an interesting choice of food. Fresh orange juice, muesli, fruit, meat, eggs as well as viennoiseries. The arrangements for parking at Grand Hommes worked well too. The hotel is in a nice and quiet area of Bordeaux, convenient for all major sites, the tram and lots of restaurants. all in all, a perfect stay.

    5
    « Perflect Place to Enjoy Old Bordeaux »

    We stayed here for 2 nights in a double room at the beginning of May 2016. The hotel is perfectly located less than 5 minutes away from the grand opera house and is surrounded by great restaurants recommended by our michelin guide book so we can enjoy dinner with wine and have a pleasant stroll back to our room. The location is also perfect if you want to explore historical bordeaux city center on foot. There are multiple tram stations just a stone's throw away if you need to explore further parts of the city. The room is impeccably clean, very modern, and a lot more spacious than we expected. The breakfast is also very nice with freshly squeezed orange juice, delicious breads, jams, eggs, sausages, etc. It was the perfect way to start the day. Overall we really enjoyed our stay and would definitely stay there again next time we visit Bordeaux based on our experience.

    4
    « You've got to stay here if you're in Bordeaux city center! »

    I was there for a week on business. The only reason I didn't rate my experience 5-star was because my room didn't face the street, which by the way was a quiet one. The hotel was well maintained. Breakfast was good (not fancy, just adequate) and I liked the variety of baked goods and great coffee. The bed was comfortable. The air conditioning was quiet - an important factor for me in terms of countering jet lag. The location was as convenient as you could imagine - half a block away from the main drag yet it was quiet. Check it out! You'll like it.

    5
    « Great hotel, great location »

    Located in the heart of Bordeaux. Great location. Can walk to everything from here. Was able to visit the city, see the sights, choose from many restaurants and lots of shopping. All nearby. Clean. Quality breakfast included. Good rates. Totally not what you would get from a Best Western in most US cities. Much better. Would recommend.

    5
    « An absolutely ideal hotel - central and with breakfast included. »

    Set in a quiet side street off the Cours de l'Intendance, this hotel was absolutely excellent. Really helpful staff, a varied and delicious breakfast that should satisfy all appetites and good rooms. No steps coming in from the street and space for disabled scooter made travelling so much easier. Seem to have two disabled friendly rooms plus a lift. Absolutely in the centre of everything and with access to all that this wonderful city offers, inc trams that disabled people can get on and off without needing help, must make it hard to beat.

    3
    « Great location »

    Location, location, location. This hotel is right in the old city of Bordeaux. You can catch the airport bus right outside baggage claim in Bordeaux airport and take it to Place Gambetta for 1.5 euro per person. From there it is a 1/3 mile walk mainly on pedestrian streets along rue de Bonnac which when it passes under the Porte Djeaux turns into Rue de la Port Djeaux. After the arch (Porte Djeaux), you turn right and the hotel is partway down the block on your right. It is an easy, flat walk. It is also a 1.5 euro ride from the Gambetta stop on the tram B, which takes you to Chartrons, where the river cruise boats board. That stop is one street away from the hotel. The hotel has included wifi and ample breakfast. Our bathroom was very small, but clean and modern. The shower had both an overhead waterfall option or a hand held spray. Water pressure was good and hot water came quickly. The shower has only a small glass panel, so water gets on the floor. The toilet is in a separate room the size of a toilet stall. The sink/shower area is brightly lit and the center of the mirror is heated, so it does not fog. There is a large bottle of soap by the sink and a large bottle of body wash/shampoo in the shower. Our room, 108, was very quiet. The bed has 4 pillows - 2 large and 2 small. There is a safe. The hotel is. In a right where you want to be for dining, sightseeing and shopping.

    4
    « Little to fault »

    Best western hotels are, in my experience, very variable. This is one of the good ones. Location fantastic, rooms really quite classy and a very good breakfast. No restaurant, but this is not an issue as there are so many places to eat nearby.

    4
    « Great location »

    Good size rooms in a very good location in the part of town. Close to all amenities and a great base for any tourist activities. Food is good and general service very good. Staff very helpful. All in all recommended

    3
    « Good Hotel »

    The hotel is very welll located in the centre of Bordeaux. The breakfast buffet is decent and the staff friendly. The rooms are nice but rather small. The hotel offers what you would expect from such a hotel in the price range. Thus, I would stay at this place again.

    5
    « Wow! »

    My partner and I stayed for 3 nights at the end of December. It's a great hotel, the staff are very personable and the ambience at the hotel is just right. The room was small but extremely clean with every facility you need: tv, hairdryer, coffee maker, stocked mini fridge, and good hanging space for clothes. The shower was enormous and very clean with lots of hot water and shower gel. The breakfast was good, lots of choice; fruit, cereal, toast, yoghurt, cake, ham, cheese, scrambled eggs and small sausages. We had it delivered to our room one morning and they practically included the whole menu, awesome! Parking nearby is very economical so speak to the front desk staff about the parking at Grande Homme as they have a discount there, €44 for 3 nights parking, but please check. Overall a great location, fab staff and good value for money.

  • 3
    « Beautifully located... »

    A nice and pleasant hotel in the heart of the beautifully renovated part of Bordeaux. This hotel is walking distance from pretty much anything you want to do in Bordeaux. The staff is conveniently friendly and the rooms comfortable as a best western can be in an old building.

    5
    « Excellent Hotel »

    Great location, can walk everywhere in key area of Bordeaux. Very clean room and good desk to perform work. excellent staff. Breakfast proposes a very good selection. Good size room in terms of European standards.

    5
    « Great location and service »

    The hotel was recommended by the vendor we were visiting, and its location is great. It's in the city center, within walking distance of excellent restaurants, shops the National Opera of Bordeaux, and the river. The breakfast service was one of the best I had on this trip. We asked the staff about getting a taxi to get to the airport, and they did an excellent job. The taxi was ready for us at the arranged time. Definitely appreciate the attention.

    5
    « A Great Hotel in a Great Location! »

    We love this hotel; the building which dates back to the 18th century is close to Place Gambetta, shops, galleries and restaurants/cafes and many examples of grand Bordeaux architecture. It is very close to the tram stops and there is a laundromat about 300m away called the Laverie Ethan at 22 rue du Docteur Charles Nancel Penard. Check in by Marion was quick and friendly. Room 309 was compact in size, has a small bathroom with full size bath with overhead shower. Separate toilet room. This room has no common wall with any other room so is quiet. Window opening onto a large internal light well. The clean bathroom was compact with a full size bath and shower. No bathroom products except shower/bath gel provided. There was a flat screen TV, safe and the complimentary internet access in the room was adequate. French coffee making machine with coffee pods provided. It provides hot (but not boiling) water for making tea and instant coffee. Breakfast was basic with cereal and some fruit; hot food selection only scrambled eggs and small sausages. Cold food selection include cold meats, cheeses. A good selection of pastries and breads. This hotel had a lovely atmosphere blending classical and contemporary décor. We would definitely stay here again.

    4
    « GREAT FOR A FEW DAYS »

    We are Canadian and this is one of the most interesting hotels we have stayed in! The building was built about 250 years ago as a French hotel (Auberge) for the growing commercial traffic. It has an open central core to provide windows and light to the interior rooms. The hotel has location. Trams run or connect within 3 blocks, the extensive St. Catharine's street for shopping starts nearby. A great restaurant area is a few blocks away towards the Gironde. The century old Bordeaux cathedral is about 6 blocks away (it has an interesting very high ceiling) and is about 50% through an exterior stone cleaning project. We booked via Expedia in mid June for three nights and where fortunate to get a front room overlooking the narrow street and could open our French doors and step out onto the narrow balcony. Our room had been recently renovated and included a new bathroom with nice rain showers. The hotel provided an extensive breakfast with many coffee, bread, jam, meat, cheese, juice and dessert options consistent with the extra charge. The front desk staff spoke excellent English and were very pleasant as they provided information or hotel assistance. The rooms and linen service were clean and the housekeeping staff would share a smile. TOURIST TIP: We enjoyed a couple of hours of wine tasting at the Bar d'Vin which was was about six bocks away and across from the tourist centre. * Please click on my profile icon to see other fall 2015 European reviews.

    5
    « Great location and stay »

    Location is central to many of the activities and restaurants in Bordeaux. Front desk very helpful in finding nearby restaurant for dinner. Great breakfast with, yes, chocolate chip cookies!! Parking is a ways off, but other reviews alerted us to this as it is in a restricted driving area. Small street amplifies any noise which may be bothersome to sensitive folks. (Perhaps have an extra glass of Bordeaux before bed!)

    5
    « Great location and service »

    This hotel is excellently situated, in a semi-pedestrian area in the old section of town, walking distance to many sites and restaurants, with easy access to the tram and other public transportation. The staff is friendly and the service is wonderful; the breakfast offers a good mix of hot and cold items and is included. Our first night we asked for a recommendation for dinner and ended up a the Brasserie Bordelaise, a few blocks away on Rue St Remi, great food and ambiance, full of locals! Hotel wifi is good, had no issues. Parking is at the Place de Grandes Hommes a couple of blocks away, and hotel guests get a discount rate. The area is very safe and full of people at night.

    2
    « This hotel is really a B&B, great location, but........ »

    This is really a B&B as there is no bar, no restaurant and very little comfortable public sitting space. The rooms are tiny and although clean, the bed making and tidying up was at best perfunctory. Coffee cups were not replaced or cleaned in our room for 3 days.The double bed was SMALL, not great if like me you're 6'3. WiFi is terrible we got at best 1mb even in the reception area . The buffet breakfast is ok, but forget the hot option unless you like your scrambled eggs dry, overcooked, cold and like gravel. The hotel is in a great location and the reception staff were very helpful.

    5
    « Great Place and Location »

    This is a wonderful hotel where we stayed at the beginning and end of a tour we took that originated in Bordeaux. The rooms we had faced rue du Temple. which is a quiet side street between Cours de l'Intendance and rue de la Porte Dijeaux (a pedestrian paradise). The breakfast, which was included was nutritious - fresh squeezed orange juice, a variety of cheeses, croissants, scrambled eggs, sausages... The bathroom had separate toilet and bathtub/shower areas which I rather like. The location is wonderful with several great must-see historical sites within walking distance - like Place de la Bourse, Monument aux Girondins... It's a great walking area - we couldn't stop! As expected, there are a variety of restaurants and bistros right near-by. The hotel is very accessible by public transport.

    5
    « Hotel was centrally located to all the places that we wanted to walk to. »

    The staff was so helpful. They advised us about good restaurants and gave us very good directions. Marine and Astrid were two of the staff that were wonderful in helping us. There were two others, but I have forgotten their names. The breakfast was always so delicious and there were so many selections to choose from.

  • 4
    « Lovely Pre Tour Hotel »

    Just one night before starting a tour. Friends stayed elsewhere as it was quite expensive and better deals around. A continuously run hotel since it was built. Obviously recently remodelled. Rooms very modern. Once again a room not well thought out, no room for bags or to walk around. The bathroom was large, no fan, very steamy. A tea/coffee maker which was a bonus. Bed comfortable. We were happy with breakfast whilst our friends were disappointed. Internet was one of the better ones. Check in was quick and efficient. Hotel well located and quiet. Would recommend but $$.

    5
    « Excellent for both tourism and business »

    The hotel is perfectly located in the centre of this beautiful city. Close to trams and shopping area. Rooms are quiet and nicely decorated. The staff in the reception are fantastic! Perfect English and very service-minded.

    5
    « Friendly hotel in good location »

    If you want a hotel in Bordeaux near all the action and good public transport access this hotel is for you. There is a good variety of restaurant types and price ranges nearby and excellent wine bars for young and old.

    4
    « Excellent location »

    The hotel is in a great location with easy access to paves in Bordeaux. The rooms were good, just ask for a larger room when you arrive. Breakfast is good although can become a bit repetitive after a few days. The staff are very friendly and knowledgeable.

    5
    « Comfortable, Quiet and Central »

    This hotel is right in the centre of Bordeaux yet manages to be extremely quiet. It is very clean, with spacious rooms and pleasant and helpful staff. Our room had a very quiet aircon system that actually worked - a rare thing in my experience - and much needed when we were there as the weather was very hot. There is an excellent buffet breakfast which is served from 6.30 to 10.30 a.m., covering the days you want to lie in and the day you need to be up and away. Our only problem was managing the strange and complex bath/shower taps. Apparently they are being gradually replaced. I would certainly stay there again.

    5
    « AN OUTSTANDING HOTEL IN BORDEAUX - OOZING CHARACTER AND CHARM »

    With 35 rooms and a quiet street location in the city centre, this hotel is ideal for sightseeing or shopping. A good choice for breakfast and very attentive, knowledgeable reception staff, made our stay perfect. The rooms were spacious and ours had a balcony - we could not fault it. Apparently, it is the oldest hotel in Bordeaux and certainly oozes French character and charm.

    5
    « Great little find. »

    I am usually not a great fan of the Best Western chain, but decided to go for it this time as it had a great location and the price was quite good. I am glad I did, the hotel merged the old with the modern beautifully. The rooms are nice, spacious enough and very clean. The location is superb, right in the centre but in a quiet side street. The breakfast is included, simple and plentiful at the same time. The staff is very friendly and the price very reasonable.

    5
    « Great Hotel, arrival Conundrum ! »

    This is a super nice hotel right exactly in a perfect location in downtown Bordeaux. The staff was extraordinarily helpful and friendly, assisting me with a guide for this fascinating and beautiful city. My room came with their breakfast, which was excellent. They have a beautiful sitting room in the lobby area and one of the clerks assisted me in finding a quiet private place to work on my computer undisturbed after I had checked out of my room. Good Wifi throughout hotel. Good place to base yourself. My hotel room was really nice. The only issue here was the arrival with my car. Their website does not adequately provide details about arriving by car, and while my GPS found the hotel, the layout of the one way streets made this almost impossible to drive to the front door. After driving in near circles for at least 45 minutes, I was lucky to spot a different Best Western Hotel only a few blocks from this hotel. The clerk at this other BW advised me to not attempt to drive to this hotel and guided me to the Grand Hotel Francais' parking lot, which is about three blocks from the hotel. The clerk told me how to walk to GHF. I followed her instructions, problem solved! But the GHF should really provide these important details on their website. But once arriving at the hotel on foot with my luggage, the rest of my experience here was excellent.

    3
    « For location only »

    On arrival the receptionist was not very friendly, there was no smile, no information about the wifi or the city. I had booked a double superior room and was given room 201. There was absolutely no view - it looked onto an exterior wall. There was a large disgusting red stain in the carpet next to the bed, awful. The room was rather dated but fairly clean apart from the carpet. I had difficulty figuring out how the shower worked, and had to go down to reception to ask - perhaps instructions in the bathroom would help? The bathroom, like the room, needs updating, it had a rather worn bath with a shower - but no grab rails to help climbing in and out the bath. I found the mattress very hard, and did not have a comfortable sleep. Breakfast was situated in a rather disjointed area, with a few small tables in different areas. The area where the breakfast buffet was laid was small and often crowded, and often ran out of certain food. The location was very central, which was the only plus.

    5
    « Great location/Pleasant stay »

    Booked this hotel for an overnight stay in the middle of a holiday in Lot, based on TripAdvisor reviews. We were not disappointed. The location is ideal for the center of Bordeaux and we were made very welcome. Breakfast provided a great choice and service was efficient and friendly. We would recommend it and will return.

  • 5
    « Lost bracelet »

    The hotel is great and the staff were so helpful. I lost a bracelet down the plug hole whilst showering. The housekeeper virtually took the bathroom apart to try and find it. She did. Brilliant service. The hotel is in a great position and it was great to have facilities to make tea/ coffee in the room.

    3
    « One-week stay during a conference at Bordeaux »

    Hotel is situated directly in the centre of Bordeaux. Service at reception and at breakfast was really good. Presentation of food was complicated because of lack of free space. Cleaning of rooms should be on higher level at this type of hotel. Rooms at all are quite small. Connection to free wi-fi is little bit more complicated (special registration is needed) but was working perfectly.

    5
    « Great Location and top notch staff »

    The hotel is beautiful and a short walk to the center of Bordeaux - would highly recommend a stay here. Some of the rooms are being remodeled so would recommend to request a remodeled room as the older rooms need some updating. Lobby and breakfast area are very beautiful!

    5
    « Lovely hotel in perfect location »

    We spent 2 nights at this hotel and thoroughly enjoyed our stay. The location was perfect for a short visit to Bordeaux and finding some great restaurants which were all within walking distance. We would stay again and recommend to others.

    4
    « Great location, wonderful caring professional staff »

    This hotel is very close to tram stop Gambetta. Rooms are small, to be expected in that location but they are nicely furnished and scrupulously clean. Service is superior. Breakfast is plentiful and well presented. I returned to hotel one day to find dog poop outside the front door and when I told the front desk staff one of the young ladies immediately removed it and washed down the footpath. That is someone who cares about her guests and the appearance of the hotel.

    5
    « Great find in Old Bordeaux »

    The Best Western Grand Hotel Francais in the old town of Bordeaux was the perfect location for seeing the city! The hotel is older and has an old city charm with updated bedrooms. The interior is lovely, breakfast was more than ample, and the staff was one of the most friendly and most helpful we've encountered. It was around the corner from a main shopping/eating street, close to the river, not far from the buses and light rail, easy walking distance to everything we wanted to see and to do! Our room had no view, but that wasn't a priority for this short stay, and we were seldom there anyway. You won't be disappointed!

    5
    « Great Hotel »

    Charming hotel with the perfect location. Friendly helpful staff that makes you feel welcome and can direct around the city. The hotel and rooms are very clean and well appointed. We liked this hotel much better than other higher rated hoteles, we will return,

    5
    « Excellent hotel, staff and location. Disabled Visitor »

    We booked this hotel via the Best Western Reservations and got an excellent rate and a great room. The disabled room, as my husband is disabled on the ground floor and near the door. Lovely and large, quiet although it is on the small side road. Exceptionally clean and well made up every day. Parking was easy with our car at the nearby Grand Hommes car park and a reduced rate is available as staying at the hotel (pay early if you know how long you are staying). Staff are exceptional, breakfast is lovely, great choice, great quality and a lot are home made. Lovely freshly squeezed orange juice. Quiet and restful resteraunt. Great location and within easy distance of everything on foot. I can only say the hotel staff made everything very easy for us and I would def stay there again if in Bordeaux. Book early through the reservation centre you get a much better rate.

    5
    « Bordeaux Hotels »

    Excellent city centre hotel, very comfortable. Parking difficult but nearby. Need a sat nav to find if a stranger and coming by car! Good room , fine breakfast. No evening meal but many local; restaurants.

    5
    « Great Hotel...the best of Best Western »

    We stayed in The Grand Hotel Fracais, Bordeaux, France, on May 28th, 2014. Scores excellent plus in All categories. Centrally located in the center of old town pedestrian walking district...the place to be. Bordeaux is beautiful and the people friendly and welcoming.

  • 5
    « Great Place to stay »

    We loved this charming little hotel. It is in the center of the city, easy walking to all the sites. The staff were very helpful with directions and suggestions of what to see. The room was spotless and quiet and the breakfast which was included was very good.

 

Getting to the hotel ...

All directions
·From: The north. Take A10, cross the river by Aquitaine Bridge, take Bordeaux Centre Exit N 4a. Follow Boulevard A. Daney, turn left on L. Faure Street. Take the first right turn on Cours L. Fargues until you reach Gambetta Square. Turn around Gambetta Square, and turn right between Hermès shop and Hipopotamus restaurant. Access check-point on top of Cours de l'Intendance by video and audio-phone (press the red button and tell where you go). Take second right on the Temple Street. ·From: The west. Follow city center to Esprit des Lois Street. Take Allées de Tourny till Tourny Square, turn left on Cours G. Clemenceau to Gambetta Square. Turn around Gambetta Square, and turn right between Her...

see more