BEST WESTERN Hotel Big Bear Chateau,  Big Bear Lake

4.0/5  - based on 548 guest reviews.
42200 Moonridge Road, 92315-1814, Big Bear Lake, United States - See map
+1 909 866 6666 +1 909 866 8988

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 547 traveler reviews
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Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p. m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 547 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
247
Verygood
 
152
Medium
 
77
Poor
 
41
Horrible
 
30
Business Business 30
Couples Couples 189
Family Family 215
Friends getaway Friends getaway 61
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Big Bear Chateau,Big Bear Lake
  • 4
    « Comfortable stay »

    We had an enjoyable one-night stay. Our room was clean and the bed was comfortable. The staff was very friendly. The hotel is close to everything in the Big Bear Lake area. My family and I enjoyed the made-to-order hot breakfast.

    4
    « Pleasant stay, good break fast, helpful staff »

    Pleasant stay, good break fast, helpful staff. I do have to mention that the room 116 where we stayed could feel the noise from upstairs room and the people walking down the stairs that were adjacent to this room.

    4
    « Great hotel in Big Bear but pillows are hard! »

    We were surprised to see a few negative reviews on this property, as it is very nice and clean with a huge breakfast included. The staff were quite friendly and helpful, and the gas fireplace in the room is a romantic touch. The bed was very comfy but the pillows were all too thick. We know thick pillows look nice and last longer, but please, please include a couple of softer pillows for travelers who wish to sleep looking upward rather than at their toes.

    4
    « Love this place! »

    It's a lovely hotel. We have stayed there twice with our little pug. Love the amenities they have for dogs. Love the gas fireplace in our room. The room is small, but it worked just fine for our short stay. It's conveniently located in town. We stayed at a little cabin a few years ago and it was AWFUL in terms of comfort. Horrible bed, tiny little place. For the money, we just prefer the amenities of a Best Western. We love the Chateau for our annual trek up to Big Bear!

    5
    « Fantastic Hotel »

    Beautiful Hotel! The staff was very friendly and helpful upon our check-in. We had a very nice room with a balcony overlooking the pool and forest of trees. Be aware the 2nd floor does have some stairs to reach it. Our room was very clean and had a jetted tub and electric fireplace. The included breakfast was very nice with certain menu items that were cooked to order, for example Omelettes. And also waffle maker and fresh fruit. I might mention we complained of smelling cigarettes. The management sent someone up immediately to freshen our room. They informed us later they had discovered who was smoking in their room and removed them from the hotel. I would highly recommend staying in this hotel and we will be back!

    5
    « Beautiful Hotel... »

    I stayed here last weekend. What a lovely hotel. Breakfast was included which I love when I stay at a hotel. The staff ws so friendly and helpful. I absolutely will come back again. My family members also stayed and liked the restaurant and bar with a happy hour, Thank You!

    4
    « GREAT PLACE TO STAY »

    When I go to Big Bear it's all about hiking and being outdoors in nature. Staying at Best Western is PERFECT because it is in a GREAT location, has the BEST BREAKFAST included and ALLOWS PETS for a reasonable pet fee. The staff is pleasant and rooms and hotel itself is very clean. Can't ask for anything else but to have fun in BEAUTIFUL BIG BEAR.

    4
    « Very Friendly Staff »

    Very Nice Hotel only Negative is full size beds. Breakfast was good had a waffle maker, Oat Meal, fruit etc. Great location only about a mile and a half from The Village. I did see a shuttle although we had our own car.

    4
    « Easy and comfortable stay. »

    Great weekend stay. Love the chateau décor. Room was cozy with a sliding doors for some fresh air. Fitness center wasn't that great, so week took a morning stroll after a yummy breakfast. Only con was the air was centrally controlled so we could make the room cooler. Glad a cool breeze was coming in. All staff was pleasant and friendly.

    3
    « BEST WESTERN, BIG BEAR, CA »

    The staff is OUTSTANDING, but the food menu & quality need overhauling. The facility was clean & neat but could use some updating. I would recommend this hotel with a few reservations...The staff really made our visit worthwhile and enjoyable.

  • 4
    « Great value »

    this Best Western looks very modern on the outside but, inside i think it was an old hotel which they took over. it is very clean and the staff is overly helpful. There is the typical easy access in to the lobby. If you have problems with stairs be sure to ask for a 1st floor room. there is an elevator to the 2nd floor but, you still have to navigate 1/2 flight of stairs to get to room. The Air Conditioner/Heater is a central system you will not have any control in the room, strangely there is a thermostat which does nothing. we had to ask for a fan to make the room comfortable. after looking at different hotels I feel this was a good value because it included breakfast which was very good. all restaurants in town are a bit pricey, so this evened out. Yes I would stay here again

    2
    « Very depress enviroment »

    Pictures online does not show what exactly is the hotel. Dark rooms. Very small rooms. I will not recommend this hotel. Very expensive for what ii is. Poor customer service. The location is not bad. In the future I will consider other hotel maybe a little bit more expensive.

    5
    « Great Place and Location »

    Was really surprised at all of the amenities and comfort this hotel has to offer. It was a pleasure staying here and will return. The breakfast was extraordinary and the variety of breakfast items available was great. Had the Eggs Benedict and it was good. The room was a nice size with king bed and fireplace which added a nice ambiance to the decor of the room. I recommend this hotel to everyone. Nice get away in the mountains.

    5
    « Great Deal »

    We love this hotel . . . it is set in the wood not far from the town center and within walking distance of one of the best steak house. They actually have a menu for breakfast and it is all included in your room cost. Staff are really friendly and helpful.

    5
    « Top notch hotel for the region »

    Room was ready on time and very clean. Had fireplace, coffee maker and bottled water. Nicely furnished and quiet. They also have pet friendly rooms available. Worked out in the gym and had a great breakfast included in the price. Friendly and helpful staff.

    5
    « Best Harley stop of our trip »

    Our Harley group travels the country every year, and this year we stayed at the BW Big Bear Chateau. We could not be happier, everyone from the staff went out of their way to make our stay amazing! Our every need was taken care of. The breakfast in the morning was like no other continental breakfast we've had. Great Job by all!

    5
    « Cozy Getaway »

    We love this hotel tucked into the trees in Big Bear. It's minutes to the village for shopping and some great restaurants, then just minutes to the walking trails and Discovery Center by the lake. There are also some 4 star places to eat a two minute walk from the hotel.It's a gem, I almost hate t share it as I'm afraid I won't be able to get a room !

    5
    « Clean, plesant hotel »

    Nice rooms, nice staff, good location and very good price. Good hot made to order breakfast included in the price. Off main highway for a quiet stay but only minutes away from skiing and the lake. our room hade a fireplace and a whirlpool tub

    5
    « Best find for dog friendly in a pinch »

    My family informed me of their impromptu trip to Big Bear & I needed a dog friendly place nearby. When I arrived, there were two doggie bowls by the fireplace, yes fireplace. The breakfast, included, was made to order. The staff was very hospitable and accommodating. The hotel itself was very charming. It welcomes business conferences & outdoor weddings. There's a pool & jacuzzi. Three miles from the main Big Bear Village.

    4
    « Value for money »

    Great hotel offering excellent value for money. Comfortable rooms with coffee machine and complimentary water. Breakfast was good with a limited complimentary selection of cooked food. Staff were accommodating and fixed the issue with shower very quickly.

  • 2
    « 1970's Decor mixed with Carpet Deodorizer »

    The experience from my stay at this hotel has tarnished my view of Best Western as a brand. I say this because I cannot believe that Best Western Management would allow a franchisee to operate in the manner this franchisee/hotel operates. ? After driving four hours I arrived at the BW in Big Bear. I tried to check-in at 3:20PM and was told that check-in is at 4:00PM. I came back at 4:00 and was told that I could check in however, my room wasn't ready and wouldn't be ready for another 20 minutes. I asked for a room that was ready and was told that the hotel was completely full and that I would just need to wait. ? Room 018 - The room décor looked to be from the 1970's or early 1980's in fact, the entire hotel needs upgrading & updating especially for the price charged. ? The room smelled like solvent mixed with carpet deodorizer ? very unpleasant. I was told that the hotel was sold out and couldn't change rooms. Because I was already charged for the room I had no choice but to stay at this BW and in this room. ? The small beds were extremely uncomfortable ? This along with the smell made for a sleepless night. ? Upon checking out nobody asked me how my stay was ? I think they already knew.

    1
    « Not impressed. At all. »

    Not sure how this Best Western got such great reviews. Granted it's a Best Western, so not expecting a 4 or 5 star hotel, but there are nice Best Westerns out there, this just isn't one of them. I called two days before arriving for my husbands birthday weekend to make sure we got a nice, quiet room. Nope. Instead we got a super noisy room overlooking the road. Tried to move and they didn't have anything else available. Needless to say we were NOT happy. The walls are thin and could hear our neighbors TV through the wall. Room wasn't throughly clean. They left their cleaning rag in the bathroom and previous guest's qtips in the garbage.

    5
    « Best in Big Bear »

    Been going to Big Bear Lake since 1969. It's been our family place to unwind. If you like to fish the city stocks the lake more than once a year. Boating, golfing bowling movies and zoo along with skiing and other winter sports in the winter. The hotel has a Roman motif and converted to a Best Western in the past 10 years. Prices per room are very good during the off season. You will find one of the best free breakfast in the Best Western chain. The hotel provides a list of breakfast items and a cook, fresh fruit the usual waffles, cereals and breads. The room was clean and the staff was helpful and very friendly. If you want a refrigerator and or a microwave you must request it. You can do that upon check-in.

    5
    « A wonderful experience »

    We stayed at BW for a couple of nights. Our stay was great. The hotel appeared to have been recently renovated. We haven't used any of the amenities except for breakfast which was served in a dinning room. Eggs cooked to order selected from a menu and plenty of self serve continental breakfast items to choose from. The room was spacious, the only drawback might be lack of temp control (set and controlled by the hotel). Our room had a gas fireplace and a balcony. The staff was friendly and informative. Shopping is a walking distance. Overall experience was great. Short driving to many restaurants and shopping areas. We won't hesitate to stay there again.

    5
    « Quaint Cozy Place »

    Best western does it again. Great safe place to stay. Breakfast options were good, staff excellent. I would recommend this place for an overnight as well as a long stay. Great location and easy to access.

    5
    « Mid-week »

    Excellent stay mid-week, they had a chef that made any egg dish you would like not just make your own waffle, our room had a balcony which we sat out and enjoyed the wind blowing making the trees sway, had a gas fireplace also and lots of stuff to doin town

    4
    « Big Bear stay »

    Clean comfortable hotel. Nice staff, good breakfast. Everything was in good working order. A refrigerator in the room would have been nice, and a microwave. We were there in the summer, but I imagine it would be a great place in the winter too.

    5
    « cannot beat this Hotel »

    the best place to be for the family, along or with friends for good treatment and hospitality services. a very nice hotel in the mountains. breakfast and hosts are fantastic make your reservations early in the winter for great rates become a best western elite member and enjoy the perts

    4
    « Great for a getaway »

    The location was great the overall look and feel was awesome. We were greeted by Penny who was very sweet and pleasant to talk to, She really makes you feel welcomed. We were not able to check in early but not from a lack of her trying, the rooms were just not ready at the moment. The room was very clean but our room felt really humid and our AC did not work well. It mostly blew room temp air even when set at a cooler temp. We were provided a fan which helped a bit. When I tried to access the balcony the spring door was stuck and was not able to step outside. There is a gas fireplace inside the room but when i flipped the switch it did not turn on (which was not a big deal since it was humid inside). There is a gym and a game room downstairs which were super clean and easy to access. The pool area was very well kept. Over all my wife and I had a pleasant experience and would definitely stay here again.

    4
    « Pleasant stay »

    Stayed here twice this summer. 1st time: 4th of July- 2nd time Labor Day. It is a typical Best Western, with complimentary breakfast & free wifi. There is no thing special about this one, except it's expensive and I did take in consideration of time & place. Amenities: swimming pool, small gym, game room: pool table, air hockey & ping pong table. Most of the time they can't even find balls, pucks, sticks ....so game room is useless. Wifi was touchy so have patience. It's about 5 minutes from the main road, hence quiet & peaceful, less traffic. Most importantly clean rooms & comfortable beds. Those were reasons we came back the 2nd time. Check in & out was fast. If you have special needs, don't bother to put your requests in when make reservations. They don't look at that, just ask for it in person. Even though old, facility is clean & attractive inside & out. I'm torn between a 3 or 4 stars, but will give 4 because we value cleanliness most & they certainly have that.

  • 3
    « Super service »

    Getting into town after a 12 hour day of traveling so I was super tired. So thankful for the super friendly staff here! I was checked in, extra blankets, wine opened and having a fresh Cobb salad within 20 minutes! Even though the bar restaurant was about to close the friendliest staff opened my wine gave me the proper glass for my Cab, apologized for that the Cobb salad would take a minute since they were grilling chicken fresh .... Wow so appreciate that after days of traveling. Not a word about bringing my own wine, he just simply opened it for me and served. Looking forward to Octoberfest!!

    4
    « Ok hotell »

    This is an ok hotel. The rooms and big and clean. You have a fireplace in the room as well. The breakfast was good. You have some shops and restaurants in walking distance. The check in and out was very smooth.

    5
    « Big Bear Lake »

    This is one of the nicest BW's we have stayed in, friendly staff, well maintained and clean. Convenient to the Village and restaurants. Breakfast is very good offering the usual fare plus a cook to prepare eggs to your liking alone with bacon and sausage.

    4
    « Great place for motorcyclists »

    We had a large, comfortable room on the ground floor. We took off our panniers and handed them over the balcony rail. They allow you ro park your bike up front under the entry portico, which is very convenient and secure. And they include a decent hot breakfast. We will be back!

    4
    « Relaxing Stay »

    We made reservations a month in advanced and while waiting for our trip we read on a review that some rooms have whirlpool baths and balconies. I wrote to hotel to ask if we could request a room with these options. Hotel reaponded right away,and as the whirlpool tubs were already reserved they were able to give us a balcony, which was with pool aand a beautiful view of trees ( only complaint the pool gate slams shut, but guest quickly learned to close carefully and quietly)We arrived at night and our check in was quick, breakfast vouchers given for next mornings.( if staying more nights you have to pick up vouchers everyday) If on the second floor you will still have to carry your luggage down a small set of stairs,if on the east side, to get to your room even with elevator.. Our room was clean, air controlled by hotel ( for us temperature comfortable, extra blanket in closet. bring pillow if you want softer pillow, for me too puffy for sleeping on ( due to altitude temperpedic pillow,will compress to firm,lol) Beds comfortable. Fireplace was a nice touch, we had take out and for ambiance, we ate in front of fire. ( we weren't used to seeing pilot light on, hold light switch button switch until fire starts. ( there were no instructions, but we figured it out) for nd out you need to request if you want a refrigerator, we used ice from ice machines. Coffe and tea available in room and in lobby. Breakfast had made to order eggs, choice if bacon or sausage, and potatoes. Then they had fresh fruit, great oatmeal, waffle maker, cereal, yogurt, juice,coffee,tea, milk. This was a great breakfast for our day of hiking. Breakfast staff very freindly and helpful... my eggs were cooked over-medium the way i like them and wasn't more then five minutes eventhough they were busy. Check in and out was quick, and staff were there to help with any questions. The Support staff on property (maid, maintenance grounds) were friendly and always welcoming with hellos good morning/evening. On day we slept in late and thought we wouldn't get maid service that day (which we were fine with) but during the time we were in and out they came in a cleaned/made beds ,trash ,towels etc. they were magical. So bottom line this place was nice, clean, safe no over the top thrill ( if you need fantsy) but good location for us and we will be back. Oh make sure you look at art on wall.

    5
    « Absolutely Charming »

    The Chateau is a beautiful property. The décor was French and the room was sparkling clean. Our room had a gas fireplace. There was a complimentary hot breakfast ( we had eggs benedict) and a cold buffet as well. The service was excellent. I would stay there again and recommend it anytime.

    5
    « Great Dog Friendly Hotel »

    This hotel is I a great location to Canyon Beach. It provides nice rooms with comfortable beds and great views of the ocean. We also love that it is dog friendly and the rooms are high quality. We have stayed twice at this hotel and had great service and rooms both times.

    4
    « Convenient and Affordable »

    The hotel is very convenient to Big Bear resort, Starbucks and the grocery store. There is a Walgreens in walking distance too. You receive breakfast every morning. I totally recommend this place if you have kids.

    5
    « Hotel in the pines trees »

    Best looking Hotel that have I ever stayed, of all the Best Western so far, Hotel sits between pine trees, awesome site when you wake up. interior is just beautiful, from the breakfast room, to the hotel rooms. Bring your camera for this hotel

    3
    « mid-august trip for mountain biking at snow summit »

    visited mid-august on a last minute trip to snow summit for mountain biking. the good: -very fair price using my AAA discount -the hotel is about 3/4 mile from the snow summit mountain. perfect location for easy access. -the hotel had no issues with wheeling bikes through the lobby to get them to the room for safe keeping. -complimentary breakfast was very convenient and tasty enough. -plenty of free parking the not-so-good: -the rooms don't have thermostats that allow you to control room temp. not good. the room was stuffy. i opened the sliding glass door for some circulation, and the giant portable AC unit that the hotel pipes in is right outside. VERY NOISY! that alone, is enough to keep me from ever staying here again. -the hallway and rooms have a heavy pine sol type smell that is very strong, and even my surgically altered snout that doesn't smell much was sensitive to the strong scent.

  • 5
    « A Great Place »

    We've stayed at many Best Westerns and always find them very nice and comfortable. Well this Best Western was one of the best. The appearance of the outside of the hotel is beautiful. Then you walk into this fancy and beautiful lobby. If you didn't know the name of the hotel would might think you were at the Hilton or Marriott. The bed was very comfortable and the room was very clean,and we loved that we could order a hot breakfast..

    3
    « Nice but noisy »

    Very nice facility. Hotel decor and furnishings way extraordinary. Beautiful grounds. Very good breakfast offerings. Lots of amenities. BUT our room was very noisy which made a decent nights sleep impossible. The plumbing in the hotel varies from sounding like a fire hose going on and off to cascading waterfalls. These sounds happened most of the night. In addition the recurrent footfalls throughout the night sounded like some 300 pound persons marching around. The marching was punctuated with intermittent sudden thuds. The footfall problem was with us from 2:00 to 4:30 AM for out two night stay. The plumbing problem, too, although that also occurred during the day. We could not tell for sure what rooms the noise was coming from so we were frustrated from taking action. All of the good points of the stay reduced our rating to to average

    4
    « Nice place, unattractive rooms »

    Pool and outdoors were very nice, whirlpool not so much so (too much chlorine). Outdoors trees and entrance were lovely. Rooms and lobby spacious but rather unattractive and really garish lighting in room. Breakfast was quite surprisingly good and better than most hotels with an included breakfast including eggs etc. prepared to order, waffles to make yourself and nice fruit etc. Staff friendly and agreeable. Room was delightfully quiet and ark for sleep. Fitness room small but actually had a Leg Press which I need to use.

    5
    « Not your average Best Western »

    Beautiful hotel. So much more than a typical Best Western. Located close to that village and ski resort. Comes with a full cooked breakfast. Not a continental breakfast. The location is beautiful. I definitely recommend it

    5
    « BW Big Bear Chateau »

    We have stayed at Best Western Big Bear Chateau a couple of times now and it is always a very nice stay!! The hotel is in a lovely setting. The lounge is a fun place to hang out. The breakfast is always very good!

    5
    « Short fishing trip »

    Took my son on a fishing trip to Big Bear Lake. We stayed at the Best Western Big Bear Chateau for one might in prep for our fishing trip the next morning. The hotel is really very nice, very attractive. The room was very roomy and pleasantly appointed, and clean. Will definitely stay there again. Breakfast in the morning was very good. Nothing too fancy, but very good. Eggs were made to order. Also, my son said the eggs Benedict very really good, better than expected.

    4
    « We enjoyed our stay. »

    Good value with complimentary breakfast. Relaxed atomosphere. Family friendly. Staff is very friendly and helpful. Enjoyed the live entertainment in the lounge Saturday night. Wish the restaurant/lounge was open for dinner during the week.

    3
    « Ok stay »

    Have stayed in the Big Bear area several times previously, first time at this Best Western. The location is ok, a little off the main road and there was a lot of road construction there, which made for a lot of traffic. The hotel will not check in before the 4:00 p.m. check-in time. When I made the reservation, I asked for an early check-in and quiet room on an upper floor. I received a room on the first floor with a view of the alley where the air conditioner unit is housed. Very noisy. Also, I heard a dog barking in a room near mine. That does not constitute a quiet room in my book. The breakfast was ok, however, the bacon was chewy, the potatoes cold and not edible. Eggs ok. Service was good. I was slightly disappointed and since this was a birthday trip especially.

    4
    « To the mountains for change of scenery! »

    Immaculate hotel room with big screen tv in walking distance to several restaurants and stores. Good breakfast included. Family and dog friendly. Nice staff. Good value for the price paid. Pool, jacuzzi, game room and exercise facility on site. We would stay there again if going to the area

    5
    « Absolutely charming! Good service, lovely hotel, good breakfast »

    This hotel is far superior to most Best Westerns. It's lovely, clean, great setting in the mountains. We both could order our breakfast cooked to our specification which was delicious. The hotel is quiet and the service is fantastic!

  • 4
    « Great Location, Quiet Room »

    My husband and I had a very nice one night stay in Big Bear. The staff was friendly, room was immaculate and for breakfast eaters they offered a full hot breakfast. I really wanted a good night sleep and was pleasantly surprised at how quiet the room was. I left very early for the Tour de Big Bear ride so I didn't take time to have breakfast (to which the price was included) but the dining room was very nice for a budget style hotel. For the price of our stay this was a very good value and I would recommend this hotel in the Big Bear Area.

    5
    « Great Trip! »

    One of the reasons we booked this place was because it included a free cook to order breakfast. We heard how great it was. Well......the breakfast was not very good (or we had higher expectations), BUT the rest of the hotel clearly made up for it! I give it 5 stars because we decided to go out for breakfast after the first day. There are a lot of yummy places to eat breakfast and we enjoyed going to Teddy Bear (in the village) the best! Loved that the hotel had fresh coffee, oj, muffins etc. But the eggs were blah. Service was awesome. The lady that cleaned our room was great (be sure to tip them, they go out of their way). Get a room with a balcony over looking the pool and huge pine tree's! You can request a fridge and microwave in your room (which we did). The lady at the front desk was really helpful and so knowledgable of Big Bear. She knew where places were and times they open and close. We arrived early and our room was ready. It was pouring rain and she made sure we were taken care of. The pool and jacuzzi were great! Everything is spotless clean and landscape was beautiful. Yes - the hotel does need a little up-dating but this is Big Bear. It's not Las Vegas. The game room and fitness room is where the up-dating should begin. We will be back. LOVE the location and beautiful surrounding.

    4
    « Great place in Big Bear, Great value! »

    Staff was wonderful, very knowledgeable and polite. Good full breakfast included with the price of the stay was a plus. No charge to park. Nice clean room. Not super fancy, just right for a good nights rest and a fresh start to the day, whether business or leisure.

    5
    « Beautiful Mountain Setting »

    My husband and I had a wonderful stay at this very nice hotel. As a matter of fact, we recently booked another reservation for later this month! They offer a FREE breakfast that is second to none. It includes tasty danishes, bagels, muffins, waffles, cereals, boiled eggs, fruits, juices, coffee, tea... AND you are able to order one freshly prepared specialty dish: choice of omlette, eggs benedict, etc.

    5
    « Beautiful Hotel »

    This hotel was very pretty the moment we drove up. We enjoyed how it was nestled in the big pines trees and all the flowers that were out front. Inside, there were lots of interesting things to look at from art work to the was the hotel was designed. The breakfast in the morning was very yummy. It is a great little get away. :)

    5
    « Nice place in Big Bear »

    I was impressed the moment that I arrived at this location. The hotel is well maintained, the staff very friendly and helpful, and the rooms very nice. Used the spa facilities and met a lot of nice people. The beds in the room were very comfortable, and plenty of room. The morning breakfast was delicious with good choices. Would like to stay here again in the future!

    5
    « Big Bear with the grandkids »

    Clean, comfortable, attractive. Beautiful setting, wonderful amenities (pool, jacuzzi, work-out room, complimentary breakfast). Staff were professional and accommodating. We will definitely stay here again.

    5
    « Perfect location, secluded and quiet »

    We love this hotel because it is set back from main road, secluded and quiet, with beautiful spacious grounds and lots of trees around the pool area. Yet, only 1.5 miles from Big Bear Village where there are many shops and restaurants. Always a good choice for us.

    2
    « Best Western Big Bear Chateau »

    Poor front desk customer service when check in. Poor WiFi signal in room 201, complaint to front desk and received very rude respond. Loud music sound from wedding party. Not enough shampoo and body bar soap ( I book this room for 4 people) had to went down to front desk to ask for and pick up and received very unpleasant front desk personnel service (around 5:00PM 7/16/2016) Old furniture. On 7/17/2016 morning (around 5:00AM) there was some repair/cleaning noise woke up all my party while in deep sleep. The only good thing was the breakfast plenty of food and fruit and friendly host and service..

    1
    « Best Western Big Bear »

    This hotel is extremely noise. The walls are paper thin, I could hear everything my neighbor was saying at all times. People were running up and down the halls screaming at night and slamming doors. I got hardly any sleep. The interior was outdated. The parking lot had 3 electric stalls that were full of cars that were not electric vehicles. I came out in the morning to leave and some people had parked in none parking stalls blocking the drive aisle. I had to drive over plants in order to leave the hotel. I think it was ridiculous that no one from the hotel noticed that the drive aisle was blocked and did something about it.

  • 5
    « Big Bear Chateau »

    Designed like a French Chateau, it is nestled among spruce and pine trees at a 6000 ft level in the San Bernadino Mountains. It is a charming facility with plenty of amenities both inside and outside the facility. It was our 1st time here and we definitely plan to return. The staff are very accommodating and grounds are well maintained.

    4
    « Great hotel! »

    We stayed for two nights and it was great. It's clean and comfortable. The rooms have a fireplace which is a plus for me. The bathroom was very clean. It has plenty of parking. They have complimentary breakfast and it is plenty. They have four choices of eggs, potatoes, sausage or bacon. They have fresh fruit, cereal and a waffle maker. At the lobby, they have coffee, hot tea, and apples all day long. The only reason I didn't give this hotel a 5 is because the walls are too thin. You can hear people walking down the hall or above you. I guess there is not much they can do about this though.

    5
    « "Best " and "Big" discribe this totally. »

    From the time you enter the grounds you will be set back as to the quality of thiis 'Chateau'. The lobby, dining, rooms, swimming, parking, and the complete mountain experience makes this a must visit place.

    5
    « Great location one block from Big Bear Boulevard »

    We had a room with a very comfortable King bed, coffee maker, TV, fireplace, large bathroom with amenities, 2 free bottles of water, free full breakfast, and lots of space. The lobby was spacious, the staff inviting and helpful, the bar large, and the restaurant, open for breakfast, was large. We were there for our son's wedding at a nearby church and lake-front cabin. We own a small cabin but were very glad that we chose to stay at this hotel. After the reception many of the attendees from the wedding continued the celebration in the bar. I highly recommend it.

    4
    « Gorgeous grounds - great pool / spa! »

    We really enjoyed our stay over the Fourth of July weekend. Upon arrival, we weren't 100% happy with the room on the ground floor, so requested a higher floor and the front desk staff was extremely accommodating. He placed us on the second floor with a great view of the pool and pine trees. It was a very tranquil setting and we loved the balcony. When I learned that we could have a whirlpool bath for just a few dollars more I jumped at the chance and the bath was heaven. The fireplace was very elegant and overall it was a great stay. The breakfast was very good and the hotel staff extremely accommodating. We very likely will stay there again. It seems much nicer and more upscale than other places in the area.

    4
    « Nice and clean »

    Stayed here for 4th of July weekend. Pet friendly, and the property was nice. Staff were courteous and efficient. Great breakfast every morning, parking was convenient, and location was perfect for the area.

    4
    « Lovely Hotel »

    For this trip to Big Bear Lake, I wanted a hotel that would be comfortable and in a location where my 12 year old daughter and I would be central to various activities. Our stay was really well. Very helpful and friendly staff. The complimentary breakfast was great, enjoyed pre ordered omelet. I loved my stay at this hotel. I will stay again.

    4
    « Church retreat »

    This was not my first time to Big Bear, but my first tI'm here at Best Western Chateau. The hotel is situated at a good place. Really close to shopping center and eateries. The decor is a bit on the flamboyant side for me, not really into that Victorian style. Staff is friendly enough, the breakfast there is really good and the pkus, side is you can actually order eggs how you like them. If you are a guest breakGast is included, nonguest the cost is $12. Still not a bad deal for the price. The rooms are average. While the beds are comfortable they only have 5 rooms that have king size beds, and the remaining rooms are doubles. My husband and I had to sleep in different beds because they were too small. (very disappointing). The air condition didn't work to its full capacity, but just enough to cool off the room. The swimming pool was nice, a little smaller as in the picture on the website, but we didn't mind as it was warm outside and we just wanted to cool off. Overall l, I would stay here again, only if I could get the king size bed.

    3
    « Church Leaders Get Away »

    Overall enjoyed the stay at this Best Western in Big Bear. The hotel itself has a unique feel to it from the lobby to the pool area to the rooms themselves. I gave it only a rating of 3 because of some flaws, but those flaws wouldn't stop me from staying there again. The check-in process was easy and painless for most people in our group. We had come up for a couple of days with the leaders of my church, so there were about 35 of us in total. Two ladies had to wait a couple hours upon checking in because their room wasn't ready, but beyond that I didn't hear about anyone else having issues with the check in process. The rooms were nicely done with touches that gave them an extra touch. Love the fact that there is a fireplace in each room. The room I had was a standard 2 bed room. It was a small room, which was one of the reasons that I only gave this hotel 3. I believe you technically could fit 4 people in the room, but it would be a tight fit. The bathroom was very spacious and stocked with standard items (shampoo, conditioner, bar soap, e.t.c) The shower head as higher then most hotels which was a super plus because usually the shower heads in hotels are low and makes it difficult to take a good shower. The arrangement of some of the rooms in the hotel itself is kind of weird. There are certain rooms on the second floor in which you go to the elevator and then have to go down a flight of stairs. Staying on the second floor, getting to the pool area was tricky because you had to go to one end of the hotel and go down about 3 flights of stairs. They have a game room, I walked by it, but didn't use it. I believe it's open at 9 or 10 a.m. and closes at 9 p.m. All of the supplies (paddles, balls, e.t.c.) are kept at the front desk. Breakfast is included with your stay. It includes your choices of egg and you can also order bacon/sausage and potatoes on the side. And then there is a breakfast bar where you can make your own waffles, toast, oatmeal, yogurt, fruit, e.t.c. The breakfast is very standard and nothing that I was getting all excited about. It did the job and offered what was promised, just don't expect anything but basic. All the employees that I encountered were very nice and informative when asked questions. Overall, would I stay here again? Absolutely! The flaws wouldn't keep me from coming back or recommending it to people.

    4
    « Big Bear's Secret Retreat »

    I'm not a camper; I don't like to fish, but I love the beauty of the mountains, the smell of pines, and the tranquility of a restful retreat. Add a feeling of luxury in a charming chateau that opens to a grand parlor with chandeliers and high ceilings and you have the best of both tastes. I'm happy to report that the breakfast is hearty and the staff is quite accommodating, but I also want to keep it a secret so I can return without crowds. My only disappointment, and why I didn't give it an excellent rating, is that, sans breakfast, the restaurant is only open on weekends.

  • 5
    « Charming hotel with great staff »

    We loved the central location and the grounds were beautiful. Plenty of parking. The breakfast was much nicer than a continental breakfast. Eggs benedict and omelets were included and cooked to order.

    5
    « family trip »

    Love this property and location. The pool is set under tall pines with a large open and well maintained lawn bordering on woods. The breakfast that is served is a real and good quality meal. We will stay here again.

    5
    « Mountain Retreat »

    Just an overnighter following a family BBQ nearby. My sister and husband had booked their own room and we planned on touring the lake area the next day. We arrived just before dark and liked what we saw...plenty of ambience and old world charm. I had requested upper floor with a balcony and upon check-in at approximately 8:00pm, was told those rooms were taken. However, for just $5 more I could upgrade to a room with jetted tub in the bathroom. Of course, I said yes! The room was spacious and nicely decorated with beautiful armoire and gas fireplace. In the morning I enjoyed the view from my balcony overlooking the swimming pool in a park like setting nestled in the pines. The breakfast experience was the best of all BW properties I have stayed. The room was huge, buffet fresh and well maintained. Best of all, we had eggs to order from a menu, included with the nightly rate!! Would return if visiting the area and recommend to friends & family.

    4
    « The nicest Best Western I've seen. »

    Elegant and quiet. A very nice place for a couple or family. There are some things in walking distance. I liked the entry way and the back of the hotel. About two miles from village drive and a quick drive up to the ski area or golf course.

    5
    « Exceptional Service! »

    We always stay at the Best Western Big Bear, we have been going up for years now and wouldn't stay anywhere else, they are always so accommodating and friendly. They have beautiful grounds and pool area to relax by and a great breakfast included every morning.

    5
    « Great fun for the family! Clean rooms, and friendly staff. »

    Perfect place to stay for families with kids. Game room, pool, hot tub, restaurant, everything you need. The room was clean. Breakfast was easy and delicious. We brought our family dog too. The room had a dog bowl for water, and potty bags.

    5
    « The Best Best Western! »

    We were looking for a quick get away from L.A. and had been wanting to stay at Big Bear for a while. Our Dog Kate always goes with us and this was one of the few hotels in the area that accepted dogs. Best Western easily surpassed our expectations. The room was super clean, stocked with complimentary dog bowls & dog bags. The woman at the front desk was the nicest and most genuine hotel desk clerk we've run into (the 4 star places are really nice but it's all corporate fakery). It was so nice we added an extra night. Fireplace in the room, four season jacuzzi on the patio. Comfy bed. We had to leave at 3am to be back to work in time and needed the security gate opened on the backside because our dog was limping a bit painfully after an extensive hike (she tore a couple pads) and the gentleman working the desk overnight (24 hr front desk service!) got to it right away. We stayed in mid-May which I assume is the "off-season" so the rate was much less than normal and very few tourists around so that was nice. As a "tourist" I prefer not to be in the company of a sea of tourists if you catch my drift. Also, the breakfast is cooked to order (eggs, potatoes) and complimentary The nearby Castle Rock trail was a blast - steep but fun. We like a challenge in a hike. Just walking along a path is not quite our speed. Plenty of boulders to climb, sweeping views and a running stream to guide you back down - a lot of the trail is barely discernible which we also like.

    5
    « A great experience »

    I found this Best Western in Big Bear the best one I have been at. This is a high quality motel that is verging on a hotel. You enter a nice size lobby with a piano and fireplace. You are great by a very friendly but professional staff. The room I had was very clean and had a fireplace. Some of my family members were in rooms that not only had a fireplace, but a Jacuzzi. The continental breakfast was quite adequate and included hot oatmeal and make-your-won waffles. In addition, we were given breakfast coupons upon check in which enabled us to have several choices of a egg dish with bacon or sausage and potatoes. Two things that could improve: We had no control in our room of heating/air conditioning. We had to ask for this service. In addition, the shower curtain was not quite wide enough, so if you are not careful, water goes on to the floor. Overall, however, I would certainly recommend this place for those who want to stay in Big Bear Lake, California.

    5
    « This hotel is awesome! »

    We had a great time with our dog. It's hard to find a hotel that really helps out with a pet. The place is super cute. The bedrooms are cozy and the hotel staff is really nice. The free breakfast was awesome. Real bang for your buck. I would recommend this hotel to anyone.

    4
    « Great find »

    I had never been to Big Bear before so I referred to Trip Advisor and went by price. I planned a quick overnight midweek snowboarding trip with my boys since they had a day off from school. We arrived about 6ish on a Tuesday night and we were welcomed with a smile. The check in process was a breeze. Since we had our dog with us we were placed in one of the rooms down below near the game room. I do love it when hotels accept dogs as it makes a hotel feel more like home and gives you the option of bringing your dog along for the trip. The hotel is decorated as a fancy chateau which is kind of out of place for rustic Big Bear, although it did make you feel like you were staying at a fancy place. The breakfast included was great! You were able to choose off of the menu hot breakfast items. The gentleman running the restaurant takes great pride in his job and it shows. Thanks to the Best Western for a great stay. If in the area again I would choose to stay here.

  • 5
    « Big Bear Chateau, Big Bear Lake »

    Hi, Big Bear Chateau is excellent. The rooms a comfortable, private and relatively quiet. The restaurant is very good. I would recommend staying at BW Big Bear to anyone. WARNING: DO NOT STAY AT BW 29 PALMS!!!! The Best Western 29 Palms is the opposite. It is noisy, dirty, and the food is very limited (oatmeal and coffee). The front-desk staff is unfriendly. I had several problems and received no help from the staff or owner.

    5
    « 3 night-stay during a leisure trip. »

    The BW Chateau is well located, not too far from a commercial center, on a quiet street. The staff was courteous and quite friendly.. The room was spacious and the bed was comfortable. The breakfast was excellent and the staff at the kitchen was prompt and courteous.

    5
    « Breath Taking »

    Let me start by saying I live here in Big Bear Lake for fifteen years. I do "staycations ", and I have stayed all over this valley. It takes a lot to impress me, and I'm serious about quality. I work in a "Land Mark" restaurant, and I'm constantly recommending places to stay. Just today I was able to give a good review of you twice. From the moment I walked in I knew this was going to be special. Marble, Antiques, Art, and Chandeliers. Breathtaking. Front desk personnel Sherri, Penny, and Todd make you feel so special. Professional and friendly, they exude Big Bear Attitude. Loved them all. Special shout out to Alfredo and Moses for the excellent complimentary breakfast. Started my day off right eating in the beautiful dining room. I also need to mention a hard working man named Casper. Quiet, but smiling, he makes his way around the hotel with precision and pride in his work. Your staff is phenomenal. When I got to the room, it was a "wow" factor I couldn't ignore. No plain boring white walls, instead an apricot tile feature with white walls to make it pop. Ladies, it's great color for enhancing your skin tone. The fire place reflecting off the armour is so serene. Then to be able to walk out onto your own balcony, right into the pine trees, what more can you ask for? Haven't even begun to tell you how much fun we had playing in the game room. So much laughing and competition with each other. The exercise room kept up our figures and gave us an opportunity for some much need gym time. I took advantage of their complimentary coffee and tea center in the lobby, and enjoyed all the little alcove and sitting areas on every floor. I spent four wonderful, relaxing, and happy days here with my friend,and on behalf of both of us, thank you. You all went above and beyond any expectations I had and I will proudly recommend you to all my guests looking for a special experience here in paradise.

    5
    « Doesn't belong in Big Bear! »

    This hotel is way too nice for big bear. I was not expecting much, but was really shocked at the hotel. It was nicer than most hotels costing 4x as much per night. Room was very clean and the service was incredible. The only complaints I can come up with but this goes with most hotels is the noise. Walls seem pretty thin and you can hear your neighbors and anyone in the hall way. However, I have stayed at Ritz Carltons that were just as noisy so I did not ding this for this hotel. I will definitely be staying here again.

    5
    « no 1 big bear »

    front staff and breakfast is the best for the big bear mountain location at this hotel. staff members to call upon are penny or sherri so many things to do in the area if you care to relax, that is good also. family and friends can even cook out and enjoy the pool area

    3
    « Best Western Big Bear Chateau, Big Bear Lake »

    The location of the hotel is great if your skiing at Bear Mountain Ski Resort. Complementary breakfast was alright, food came quickly. The gym and play room was nice. Rooms and hotel was clean, staff very friendly. My only complaint is the noise, the do not seem to be insulated, you can hear your neighbors casually talking in their rooms.

    4
    « Cozy Mountain Hotel »

    Rooms were small but clean, cozy , and affordable. The wifi worked great, and the gas fireplace was a nice touch (though it hisses a little loudly). Mattress was just a touch on the too firm side (compares to other hotels). The gyms was small it sufficient to beak a sweat if you need to. It's not quite near town center but there is a trolley that stops in regularly so you don't have to drive.

    4
    « Better than expected! »

    My husband and I were looking for a quick and affordable weekend getaway and the Best Western Big Bear Chateau did not disappoint! The price was right, the location was excellent, and the stay was peaceful. We were surprised by the decor of the hotel, sort of a Greco-Roman-1940's look (not the best description I'm sure), but our room was very cozy with a large armoire, dresser, and marble-lined fireplace. Our room also had a jacuzzi tub, which we tried for the first time ever (just a tip, it is quite loud so don't expect a very relaxing soak). We love staying at Best Westerns because breakfast is included, and this went way above the usual waffle-maker and o.j.! In addition to the regular breakfast buffet, the kitchen made omelets, bacon, sausage patties, seasoned potatoes, and eggs benedict to order. Got our mornings off to a great start!

    3
    « Poor Staff Nice Rooms »

    The rooms are clean, the breakfast is great. The hotel staff is a D minus, if that. Penny is the only professional person working the front desk that is worth speaking with. The others, highlighting the Hotel Manager is a joke. It's true ANYONE can get a job, at least at this hotel. I am not sure what their hiring process is but it can't be too challenging when a Hotel Manager like this one is on site. I feel terrible for the employees working for her. She was rude and spoke down to all of them. With so many other places to stay in the area I wouldn't stay here as the prices are more expensive and the customer service is embarrassing.

    5
    « We love our stay..ju »

    Great place to stay during your ski trip . Only 10 min away from the Big Bear ski slopes .Cosy rooms with fireplace , comfy beds, warm comforters .You can have dinners right in the hotel or take a short drive to the village , where you can find a variety of tasty dining options.

  • 4
    « Really nice fkr the area »

    We were pleesently suprised at how nice this Best Western was. Good reception amd nice friendly people. Hotel was clean and rooms were comfortable. We had a fireplace in the room. Easy to get to the slopes and within walking distance to stores and CVS. The breakfast was decent and the hotel in general was nicely kept.

    5
    « Not a disappointment! »

    This hotel is for the couple that wants to be away from "The Village" and all the traffic. Extremely clean and the staff very friendly. A bonus is the breakfast provided in the morning. Excellent choices and food was good. A great beginning to a wonderful day in Big Bear!

    2
    « Running toilet all night and took 15 hours to get looked at »

    The room was very musty also and staff were not at all helpful. I had to move room due to a toilet running all night and after telling the staff at 7am, by 7pm it still wasnt fixed. For $150 a night this hotel is not advisable to stay in. The rooms looked old and the wifi is horrible. My netflix kept buffering, thats when it worked at all.

    5
    « Best Western - Best service, Best time! »

    So we stayed at this Best Western with our annual school group. There were 45 families and the staff was accommodating. From the hot jacuzzi, to the game room featuring a air hockey, ping pong table, and billiards table, to the fitness room - to the extensive complimentary breakfast, the free wi-fi, everything was great! I would recommend this place for families - its just down the hill from Bear Mountain resort where we skiied/snowboarded and less than 10 minutes from various tubing places and the big bear village. Super convenient and the staff was fantastic!

    3
    « Nice hotel close to the ski slopes »

    Hotel was very nicely located just minutes from Bear Mnt resort. Rooms OK, clean, but air con was v. noisy. The rom was in the basement area, with a view of a fence... not so good. The reception area very nice and welcoming. The included breakfast was a bit disappointing and could have been much better.

    4
    « Great weekend at BBL Best Western »

    We were in town for a basketball tournament . Good central location. Comfortable rooms, great breakfast and perfect for older kids becauease of the game room. The onsite restaurant was great especially since the weather turned stormy and we didn't want to drive in the snow just to grab a bite! Other restaurants were within walking distance but the food,service and bar was quite good!

    3
    « Tired hotel »

    The decor is tired looking and dated but decent. We only stayed there because of the event we participated in for that weekend. The staff is very nice but the facility needs to be remodeled. They needed more seating in the lobby and the breakfast was horrible. In out room the beds were small and uncomfortable. Nothing worked in the room like the fireplace and heater for the towels in the bathroom. The room was very dark even with the window open.

    4
    « Great Place for the location »

    If you are looking for a hotel type stay that is comfortable and clean, then this is a good place. Its isn't the best, I think that is because is because it is chain hotel. But it was clean, linens are updated, staff is nice, and breakfast was good. The hotel was also quite. I enjoyed my stay. Only thing I'd say was a downer was I felt it was a little more expensive then it should have been. We paid $265, It was maybe worth about $150.00. Since we didn't have any issues and enjoyed our stay we didn't complain about the price. It is an older hotel, but it close to down town, and the local resort.

    3
    « Pretty Expensive given the service »

    This hotel is pretty expensive given the level of service (poor) and location (need car to get anywhere). After being ignored in the Breakfast room we decided to skip trying the lounge. We came in the winter and the pool is outside (seems like it should be inside given that it snows for most of the year here). We didn't try the exercise facility since we were snow sledding but I did peak in and it seems pretty functional.

    5
    « Great hotel in Big Bear »

    I stayed at this hotel while on a skiing trip to Big Bear. The hotel is located just a mile from the slopes at Big Bear Resort and the room prices are very reasonable. I loved how clean and comfortable my room was, including the gas fireplace. They also offer a hot breakfast that is free, along with fresh fruit and numerous other food items that would satisfy the needs of most food critics. The hotel also has a lounge and restaurant, however they operate on limited hours so check with the staff at check-in. There are also three restaurants within walking distance of the hotel along with a liquor store. The hotel is located just off Big Bear Blvd, which also offers more dining choices. Three star hotels are few in this area and Best Western is certainly deserving of its three stars.

  • 4
    « Comfortable but dated »

    This hotel is a nice hotel but the decor is quite dated. The rooms were comfortable, breakfast was fairly good and there is always coffee available in the lobby. The swimming pool was shut for the winter season which is a shame as it would have been nice to have a dip after a days skiing. Some restaurants in walking distance and bear village a short taxi ride or longer walk. Walgreens is 2 min walk from the hotel. The ski resort (big bear) is about a 5 minute drive from the hotel and snow summit resort slightly closer.

    4
    « Great Location, Easy Stay »

    This was my 2nd visit to this hotel. Great experience. Nothing really to complain about. The hotel could use a little updating and maybe room service. All in all for the price, including breakfast every morning it is a great deal.

    5
    « Best Western Big Bear Chateau »

    Me and 5 friends travelled to big bear for a weekend getaway. We visited the best western for one night with two rooms. Both rooms had a balcony and also a fireplace. The rooms were big, clean, and quiet. The hotel staff from the front desk attendants to the cooked to order breakfast were awesome. At night we enjoyed the live music and bar area. I would recommend if you are travelling to big bear to check this place out. It has a game room for kids, and a place for adults to relax.

    4
    « Solid chateau style hotel! »

    I stayed here New Year's Eve and I must say I was impressed! I only had some slight trouble checking in, for some reason my reservations I made could not be found by the clerk. We eventually figured things out and got a room. The rooms are clean and has the cabin like feeling with the fireplace. The balcony was awesome too! Great location, bear mtn is right up moonridge. Don't know what else I can say about this place but trust me you won't be disappointed. Stay here!

    5
    « Very Nice Stay! »

    As someone that travels fairly often for business and pleasure, I highly suggest the Best Western Big Bear Chateau. Our family found the location outstanding, close to the mountain, overflow parking with shuttle (walking distance0 and restaurants and the village. The hotel was well kept and clean and the complimentary breakfast was outstanding! The staff was truly friendly at all areas to include the front desk, restaurant and bar area, nice job on hiring the right people. Please understand the decor of the hotel is a little dated, the accommodations are comfortable and if you expect something in the design style of 2016, this is not the right choice for you. All the basics were delivered well and the location and experience was outstanding. AND, I travel allot and am a snob at times, but this hotel worked well for what we paid for..

    5
    « Awesome Snow Days »

    Beautiful decor of hotel and full breakfast. Pool and air hockey tables make for hours of fun. Staff are friendly and knowledgeable. Located close to village, activities and slopes. Clean and comfortable rooms and beds. Awesome fireplace in room.

    4
    « Big Bear in the Spring. »

    I stayed here over spring break and it was a nice hotel. It has a nice pool area with a lot of native birds around. It also has a nice breakfast. The beds were not that comfortable and the walls were a little thin.

    3
    « Not bad »

    We stayed here because it had a pool (which we never ended up using). The property is fine. It's a little ways away from Big Bear village, but not far. Not walking distance though. We had to go back and get our room switched since we booked (and paid for) a room with a balcony and the first one they gave us did not have one. The breakfast that was included was fine, not great, but about what you'd expect from a Best Western. There was always parking, and it was convenient to hiking, the zoo, the lake, anything you want to do in Big Bear, but you do have to drive. If we go back to Big Bear, I would likely find a cabin to rent instead of staying here, just because I think I could find one of a comparable price and it would offer a little more privacy and more space.

    4
    « Good with one exception »

    We stayed for three days in October 2015. The breakfast here was fantastic (and also the guy who made the breakfast)! The front desk staff were also really nice. The hotel itself is dated, and has a lot of quirks. It needs new carpeting. My daughter called it the Castle and enjoyed exploring the different levels and hallways. My only real complaint was the bed! It was the WORST bed I have ever slept in. A rock hard mattress that made our hips and shoulders ache the next day. It was like sleeping on a cement slab or the floor. Please get new pillow top mattresses or foam toppers! The beds were also full size which was too small for two of us. We would come back if the beds were changed.

    3
    « Big Bear during NYE was so expensive »

    very nice entrance area, free tea, apples, good location, noisy hotel, thin walls, uncomfortable bed for king size and so expensive We were here during the NYE two nights, I could not find anything reasonable for 3 of us (2 adults, one 7 year old)

  • 2
    « Hotel Needs Updating »

    The hotel is in a serious need of an update. 2nd floor still required stairs, even with an elevator. Staircase rails were loose. I fell on the stairs. Room was run down. Hair in one of the beds. Breakfast was ok. OJ was watered down. Oatmeal was runny. Overall, just not a good experience. We do not plan to stay again.

    1
    « Avoid staying here! Worst customer service! »

    During our stay, there was a water main break that occurred on 12/24/15 at 1am that affected our experience at the hotel. Because there was no running water, our family froze that night with the heater unoperational (as it needs water to operate) and therefore had a very restless/sleepless night. We had no water in the morning to brush our teeth with and none of us were able to shower. We were not able to flush our toilets and the smell from this as you can imagine was horrible as it was eventually coming from EVERY ROOM in the hotel. My youngest daughter needed to use the bathroom after we checked out and all the toilets in the lobby had feces, blood, urine and paper towels to the brim. It was the most disgusting and horrible thing to experience on your family vacation. I have two small children and they have been traumatized and still remember it two weeks out. I contacted the hotel on a full refund for my night and the only response I got was a "we will try better next time." Although the water main break was not their fault, I believe that when you make an agreement to pay for a hotel stay, the basic necessities should be offered otherwise you should refund the paying customer (no heat in 30 degree weather, no running water, no use of toilets or shower!) I believe those are basic needs. Their response was unacceptable! I would not recommend staying at this hotel and will never be coming back.

    5
    « good value »

    Clean, close to ski slopes, excellent breakfast included, not the usual "continental breakfast" - a full breakfast and kids eat free. Lobby has nice fireplace and Christmas tree during the holidays. Convenient to both Big Bear ski slopes.

    3
    « Nothing fancy but comfortable bed and good breakfast included »

    Since it was the Holidays and a last-minute booking, we didn't have any other choices in Big Bear so we paid >$320/night! Very expensive for this typical 3*** hotel! If I would have paid $100/night then this would have been a great value, but since we paid >$320/night, I expected a lot more! Overall, everything was ok, except for the good made-to-order breakfast and close proximity to Bear Mountain Ski Resort. In-room service was slow, and the Free Internet was extremely slow or unreliable!

    3
    « Staff Not qualified to handle major problem »

    The main water pipe cracked in the middle of the night and we were woken up to a very loud noise. There was no water in the hotel, we went to inquire and they told us it would take an hour or so to fix. 6 hours later no water and the staff were not experienced in dealing with the situation, they were overwhelmed. The dryer in the hotel did not work either and the staff could care less.

    4
    « ONE OF THE NICE HOTEL IN BIG BEAR LAKE »

    This is one of the best hotel that I have ever stayed in Big Bear Lake with convenience location. The most important thing I needed to mentioned is this hotel provides Full Breakfast daily, which is make to order at your choice from their menu, their staff is nice and helpful, overall experience is great, you and your family will like it. I thing I should say VERY GOOD.

    5
    « The Trip of a Lifetime »

    My husband and I went to Big Bear to celebrate our 1 year anniversary and were blown away by the beauty and uniqueness of this hotel. It exceeded our expectations and we look forward to coming back in the future.

    5
    « Awesome Hotel »

    Came in for just a night & absolutely loved it. It had been years since I've been here & oh how did I miss it. It was a pleasure getting to see Penny again, she's very kind. The hotel had live music at the bar Saturday night which was nice to enjoy while sipping on a hot chocolate. Thank you all for an awesome weekend.

    5
    « Beautiful hotel and great location »

    My boyfriend and I decided on a last minute snow getaway to Big Bear. Found this hotel perfect for us! Great location, it was beautiful and comfortable rooms. We used the in room fire place and jet tub and it was exactly what we wanted for a thanksgiving romantic snow day. Would recommend and stay again.

    5
    « Good value for quick getaway »

    Great little Chateau Motel Inn nestled in the mountains of Big Bear Lake quiet convenient and cozy. I reccommend this hotel for anyone who is looking for a quick getaway a place to lay their head on vaca

  • 4
    « A grand old hotel! »

    We paid GBP 60 for one night - and got a king size bed, fireplace, balcony and a whirlpool bath - and a free breakfast of course! That was great value!! Situated about 10 mins from the village and lake, it is a lovely setting with lots of trees. The hotel is old and grand, but it is a 'chateau' after all!! It has gym and games rooms, which we used during our one night stay. Breakfast was plentiful including a cooked to order breakfast if required. The price we paid made this the bargain stay of the trip!

    2
    « Older decor, older used furnishings without a microwave, refrigerator or amenities »

    Rooms are badly in need of renovation. Vibe is grand old hotel with pink chandeliers and lots of tile on floors, walls, fireplace surround, dresser, tables, etc. Control of heating or cooling in your room is a switch, either on or off with instructions to call the front desk if you have a temperature problem. Old dresser had sticky draws making them hard to open and close. No closet but an old armoire sits in room intended to provide a place for hanging clothes but it is shallow make turning the closes hanging sideways to close the door. A small side table near the door holds a one cup coffee maker with paper cups and several plastic cups. Bathroom is fully tiled with a feel that would be appropriate for older hotels. Toilet stuck with constant running water making it necessary to life the ceramic lid and jiggle the float to make it stop. Flushing was weak making two flushes necessary. Fireplace has an on-off switch to light the gas, however during our three day stay it operated properly only twice. I was starting to think it was controlled by the front desk like the heating system, but no, it was just not working right. Balcony was tiny with a sliding glass door that stuck so that my wife could not operate it. Decorative mirror over the old dresser was hanging at an odd angle but we were unable to set it straight. Breakfast is served in a elegant dining room from the past, lots of tiles and plenty of old fashion pink chandeliers. Along the wall is the usual breads, yogurt, hot and cold cereals, fruit, waffle maker, all self service. On the opposite wall is a coffee service with hot water and tea. A small menu is on the table, a waiter comes and takes you order of eggs, bacon or sausage and potatoes with no other options provided. We bused our own table. One morning we hung the "do not disturb" sign on the door while eating breakfast. When we returned a note was under the door advising that no maid service would be provided for that day due to the "do not disturb" sign and if we had a problem with that we could contact the front desk. The maid was in the hall so we asked politely if she would provide service to our room and she said yes. An envelope had been provided with a name penciled on the front with a butterfly sticker. I put a tip into it each day. Odd but their is sufficient parking as we returned the first night after eating dinner and found no place to park. A bar is just off the lobby which was doing a booming business that evening with some of the cars from those folks. We finally saw someone pull out and managed to park at a distance but at least it was parked. I have attached several pictures to illustrate the odd old grand decor and the funny old fashioned furniture. The bed was adequate but we found the pillows lacking. Would I recommend this facility for your next visit to Big Bear? No.

    5
    « Beautiful hotel! »

    We loved the decor, antiques, marble, it had an authentic chateau feel. It was dog-friendly, which we loved as well. Very nice place and wonderful staff. We'll be back for sure! We stayed at a "cabin" type place on our visit last year and it was so small and the bed was so uncomfortable we almost left early. This time we definitely wanted a "hotel" not a cabin. Best Western Big Bear Chateau more than lived up to our expectations and we will definitely be back again and this will be our go-to hotel from now on. Great value and excellent location. We could walk our dogs in any location from the hotel, which was nice for them! It was a great stay!

    5
    « love staying at best western »

    I won't stay any where else, Best Western is a great place, they make you feel like at home.... :) All their personal are very well train from management to housekeeping. I would definitely recommend Best western to anyone.

    5
    « Best place to stay in Big Bear, Ca »

    Best, cleanest, and nicest staff you can ever find in Big Bear area. Everyone would want to help you, very clean room and bed, super breakfast and very safe parking area. They have the best customer service in the area. They go beyond what they can do to get you in as a satisfied customer.

    5
    « A surprising 5-star experience in an affordable chain hotel »

    I was pleasantly surprised at the decor, ambiance, and quality of service at the Best Western Big Bear Chateau. We decided on a stop at Big Bear last minute, coming home from Lake Tahoe. The experience here was much nicer than the expensive resort hotel earlier in the week. We were going for a modest cost for a short 2-night stay to scout the area. We didn't expect a beautifully decorated lobby and rooms with floor to ceiling antique-appearing wardrobe for a closet and carved suite door. The desk staff were so friendly--they made me feel like people I'd like to get to know. No stiffness or phony formality, they were professional and helpful. The included hot breakfast included all the typical help-yourself items, like oatmeal and yogurt, but you could also order omelettes at your table from a limited menu. They were served quickly and courteously. The setting for this hotel is just a block or so off the main drag. There is a Walgreens drug down at the corner. Nonetheless, the hotel seemed removed from the street. The setting was beautiful, surrounded by trees, and there are peaceful views with nothing but forest. Very quiet. Just down the street is an excellent restaurant, the Black Diamond. It's walkable even with a cane. We ate there twice. It was quiet on Thursday and jam-packed with patrons and live music on Friday night. My only complaints would be the brass bed headboard (I like to lean back in bed with my laptop, and I had to use pillows judiciously to get comfy) and a little noise the second night from the adjoining room (our neighbors had the TV turned up and had a rowdy phone conversation where I could hear all the swear words). Perhaps the sound insulation is not so great--or our neighbors were particularly loud. The first night was perfect. For under $100, we got way more than our money's worth--head and shoulders above any similarly or higher priced hotels and other Best Westerns as well.

    4
    « Pleasant, quaint and interesting~ »

    My husband and I were in Big Bear for bicycle business and stayed at the Best Western. Location is within walking distance of several restaurants,etc. The staff were very helpful with recommendations, information and the interior was amazing. Evidently, the owner at one time was from Germany and he shipped beautiful chandeliers, marble from Italy, artifacts from all over Europe. Amazing and delightful. Breakfast can be ordered hot from the menu or continental; rooms are nice and clean and up-to-date. Walls are a bit thin so you can hear loud neighbors above walking. Very pleasant setting and would definitely go back back but get a top floor.

    4
    « A very nice hotel »

    We've always stayed in cabins at Big Bear, but this time decided to try the Best Western Big Bear Chateau. We're so happy we did! The facility itself is lovely and the staff is friendly. Our spacious room (slightly under $100 a night... a very reasonable off-season rate!) had a king bed, a Jacuzzi tub (which, because of the drought, we declined to use), a fireplace and a balcony with chairs. Plus, there is a yummy breakfast buffet included daily, which offers waffles, toast, bagels, etc., fresh fruit, oatmeal and made to order eggs, potatoes and sausage or bacon, plus the usual juices and hot beverages. The only drawbacks were the temperature control in the room (controlled by the hotel) and it would have been nice to include a refrigerator and microwave. The pool was closed for the winter (this was October), but the Hot Tub was available. The hotel is located on a quiet main street, surrounded by huge pine trees. It really is a lovely setting and we hope to return again soon.

    5
    « lovely hotel »

    The rooms are spacious. The hotel's decor is amazing and you really feel like you are in a European chalet. It is close to the Village, restaurants, and ski lifts. It is in a quiet location surrounded by beautiful enormous pine trees, away from the busy main Big Bear road.

    5
    « I shall return" »

    I loved the location, just a couple of miles from Big Bear mountain, and the summit cable cars, and also close to a great food tavern and a good restaurant nearby within walking distance. There are plenty of day hikes in the area, and a great little coffee shop just up the road on the way to the mountain. The Big bear village is a lovely place to visit with plenty of arty type shops and restaurants. The hotel offers a great breakfast, from fresh fruit to continental, and specially ordered cooked to order and served within minutes, and all within the hotel price. There are a couple of super markets a mile down the road, so everything is to hand.

  • 4
    « My Best Friends Wedding »

    This was my first time staying at the Best Western in Big Bear. With my friends wedding happening on the grounds we all decided it would be best to stay there. The staff was great however the morning of the wedding there was no AC in our room with 7 people in one room getting ready this obviously was an issue we reported it but instead the heat went up. We then decided it was best to open the doors and windows and turn everything off. Other than that my stay was great and the staff was helpful. I would recommend this hotel to others.

    5
    « A Special Hotel »

    The Big Bear Lake Best Western Hotel has been consistently excellent each time we stay. The rooms are very clean, the staff is nice and helpful, the breakfast is free (we always leave a tip for the servers) and there are a few rooms where pets are allowed. The hotel has a pool and spa, a fitness room, a rec room and a lounge with live music. The beds are comfy and the hotel is off the busy street. What more could you ask for?

    5
    « One great hotel! »

    I have not been able to find anything bad about this hotel. Very friendly staff, good rates (we were offseason in early October). Great breakfast, a breakfast buffet along with eggs and meat made to order. The rooms are charming with gas fireplaces and plenty of room in your room. I would highly recommend this place.

    5
    « Classy Place to Stay in Big Bear »

    Big Bear is not a Ritz Carlton kind of place, with lots of cabins and low-end motels. So the Best Western was a breath of fresh air, very nicely appointed, great hot breakfast served to you, a nice pool and jacuzzi, well-located close to Snow Summit. There is also a bar, with tacky folk music in the evening. Pet-friendly but not smoker-friendly (yay). Two negatives are the hotel has master-planned air conditioning, so you can't adjust the temp in your room (ours got very hot during the night), and they put us in Room 237, at the extreme end of a long series of corridors far from the lobby.

    5
    « Beautiful Big Bear »

    This is a great hotel. The rooms are very nicely appointed. We usually check in and then head out to the back to have some fun by the pool. It's next door to a convenience store and the Black Diamond Tavern, so dinner and drinks are within walking distance. The staff is very friendly and accommodating.

    5
    « Nice Hotel »

    Location is good and loved all the amenities they offer (pool, jacuzzi, gym, free breakfast (made-to-order), cafe on premises, etc). Our room had a towel rack warmer and a whirlpool jacuzzi tub. Beds were comfy.

    5
    « Nice place to stay »

    We enjoyed our stay and the room was very clean and comfortable. The breakfast was very tasty and the staff was very nice. The location was perfect for our weekend get a away. The weather was beautiful!! We would recommend this Hotel to family and friends and look forward to staying again.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 10 west from Palm Springs. Exit at Orange Avenue in Redlands. Go a couple of blocks to (Highway 38)/ Lugonia Avenue. Turn right and go 50 miles to Big Bear City. Stay on Big Bear Boulevard go six traffic lights to Moonridge Road. Turn left BEST WESTERN Big Bear Chateau is one block up on the left. ·From: The east. Take Interstate 10 East from San Bernardino to Highway 30 North, to Highway 330. Highway 330 to Running Springs and Highway 18 to Big Bear Lake. Turn right at the Big Bear Dam go three miles. Look for the big sign "Welcome to the Village" (on your right is Chevron and Starbucks is on your left). Turn left go five traffic lights to Moonridge Road. T...

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