BEST WESTERN Hotel Citadelle Besancon,  Besancon 

4.5/5  - based on 198 guest reviews.
13 rue LECOURBE, 25000, Besancon, France - See map
+33 381813392 +33 381813177

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 199 traveler reviews
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Hotel of charm located in the city center of Besancon, near the Citadel: fortification of VAUBAN, classified with the world inheritance of UNESCO. In the historic center of Besancon, called "Loop" in reference to the loop formed by the Doubs at the foot of the Citadel. The BEST WESTERN Citadelle Besancon is ideally placed at the entry of the city, with an interior court. The 41 rooms are entirely renovated, and all equipped with TV flat-faced screen, strong trunk, courtesy tray, new top-of-the-range bed linen, free access Wi-Fi. The breakfast room and the living room of relaxation are in parts arched with enormously of charm. Decoration harmoniously combines the old one and the contemporary.

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Room 1

Guest reviews


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based on 199 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
99
Verygood
 
79
Medium
 
17
Poor
 
2
Horrible
 
2
Business Business 48
Couples Couples 97
Family Family 30
Friends getaway Friends getaway 7
Solo travel Solo travel 5
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Citadelle Besancon,Besancon
  • 5
    « Wonderful stay and very nice staff »

    We stayed here one night only in reason of an event in the Scenacle. We really liked the hotel and would most definitely stay here again. The rooms were very well decorated, the TV was big, there was a coffee machine in the room. Very nicely warmed and cozy. The staff was very kind and allowed for a late check-out which was hugely appreciated. Very nice people - free wifi too !

    4
    « Nice staff, a bit small, but ok »

    We got the family room at the entrance. 2 queen size bed ( one in a sofa). We were not in the nicest and oldest place. Only one bottle of water in the room where we were 4 and no free coffee. Staff was nice. No parking. We found place outside not far but you have to pay. Breakfast place was design and nice A place ok for a short stay.

    4
    « The Character of Hotel is Inside »

    Hotel building is very ordinary outside up a lane, however inside has character. Welcome very friendly, rooms are adequate, small lift for just 2 persons with bags, but that is all that you need. Limited parking, so arrange in advance for convenience. Breakfast is served underground in a unique setting, we even photographed it.. Desk officer supplied very helpful advice about eating at night locally & the best time to visit the Citadell, how to get there & park without crowds. Also he suggested walking to Cathedral of St John & seeing the astronomical clock.

    5
    « Hotel with more character than the name implies »

    The Best Western name led us to expect bland modernity, but "Citadelle" was more like what we found. The rooms and spaces are gorgeous re-decorations of an old French castle. Everything was modern and comfortable. Decent air conditioning, fabulous bed linens, great breakfast and beautiful décor throughout. We were very pleased with our choice and plan to return.

    3
    « Strange coffee policy »

    We found the hotel welcoming with a good sized bed but a rather short shower. The room had a Nespresso machine that I had to look up instructions for. The weirdest thing was we were two people in a double room and there was one coffee, one tea bag, one bottle of water. When I asked for more coffee the receptionist gave me one more but was quiet stern in saying we would have to pay for any more. Just a bit weird.

    2
    « Dark and dingy rooms »

    Hotel staff was helpful, the Reception area seemed clean, despite the rather grim outside walls. Our hotel room was on the dark side and perhaps because of this gave the impression of lack of cleanliness. Bathroom was extremely small, with the shower stall encroaching on the toilet area. Loved Besancon, but would not stay at this hotel again.

    1
    « Dingy, stinky, noisy - dont go there »

    We booked "Deluxe room". I specifically asked for a quiet room on the last floor. We received a room in the outer building on the ground floor. Half of the window was covered with outside building which contained air conditioning agregate for the neighbouring building and the other half of the window was obstracted by the parked car. I will post a pocture later. How can anyone call that room with no windows and very low ceiling a delux room is beyond me. When I complained twice we were given 2 separate rooms on different floors. Rooms were very very very small and dark. The bed headboard is made of fake leather which is producing horrible, horrible, horrible stench. I woke up with a headache. People with astma would probably not be able to stay in the room. Air conditioning was making strange noises in the beginning, after working for a while it started making horrible noise sounding like a working truck. Because sleeping with such a noise was not possible I opened a window. Sleeping with an open window was problematic, because that airconditioning system in the yard, which was obstracting the window from the previous "deluxe room", was producing horrible noise as well. So all in all - we paid for a "deluxe room", received a basement dingy room with ceiling so low it made you feel claustrophobic, and aftewards received two tiniest rooms on separate floors where we had to run for a tooth brash or tooth paste or hand cream because when we were packing we did not expect to be placed in separate rooms with our son. And to add - doors are equipped with very strange springs which make them bang atvthe end. Which makes the whole building shudeer. So each time a resident enters or exits a room residents of the whole building hear it. I have stayed in Best Western hotels before, I was appalled with the level of service before, and yet i came again to Best Western. This time it was last straw. Very, very, very bad service . How can anyone give people such a room and call it a "deluxe" is beyond me. Especially when you kindly asked quiet room on the last floor they give you a room on the ground floor when they do have other "deluxe" rooms on other floors.

    5
    « Good friendly hotel »

    Spent a couple of nights here as we toured the region. Everyone was very helpful even down to freezing an ice pack for us to help my wife's swollen knee. Very close to an excellent restaurant (The 1802) which is always a bonus when using b & b hotels. Even though there is no restaurant at the hotel they will provide food at any time of day or night. Excellent breakfast buffet.

    3
    « Disappointing »

    Initial impression was how dark the interior of this hotel is. Our room was in the annex with windows overlooking a dirty skylight and a wall to another part of the hotel 1.5 metres away - not much of a view! Again, the decor was extremely dark and the room very small. Not somewhere to spend any longer than necessary. Bathroom was functional with usual toiletries and hairdryer. Staff pleasant and helpful. Location is a little out of the way and there is no bar or restaurant. Continental breakfast is served in what was a cellar and now looks like a school canteen. Not suitably for anyone with mobility issues and not up to Best Western 's usual standard.

    5
    « Nice clean & tidy hotel »

    Stayed for 2 nights on business with other colleagues Very welcoming and east checkin and room aloocation. Room clean and tidy, beds comfy, nice bug Windows for fresh air, as it was very warm on our visit. Breakfast served in the basement vault, very nice place and good offer for breakfast No restaurant on site but plenty around to choose from back in the town centre, were the shops were open late and seemed very quiet day or night. Very good

  • 4
    « Good hotel in a good area »

    We stayed in this hotel on our first night on the way to Burgundy. We emailed them a week earlier and asked them to reserve a parking place and when we arrived the last parking place was waiting for us. The hotel itself was very well organized, the room was a bit small but this is always the case in France. There was a coffee machine and when we asked for an electric kettle as well they managed to give it to us. Breakfast was served in an underground room and was very good. The hotel is right in the center of the historic area and one can walk every where. All in all a good place to stay in.

    4
    « Very good hotel in a strategic position »

    Nice room with coffee/tea facilities. Very comfortable bed. Strategic position near the city center and very convenient for visiting 'la Citadelle'. Polite and helpful staff. The major bug (especially for those who come on business) is the extremely unstable Wi-Fi connection in the room. A minor drawback is represented by the fact that no restaurant is available at the hotel (there are however some good restaurants nearby).

    4
    « Very nice hotel - tucked away »

    Good location, but you will need your satnav on full power to find it. On-site parking - thank the lord! Very welcoming and helpful and informative reception staff. The whole place looks recently renovated. Room a bit small and stuffy but OK for one night with just overnight bags - don't know what you'd do if you had suitcases. Good, comfortable bed. Nespresso machine and mineral water in the room. I'd go there again, if I could find it!

    4
    « Newly renovated »

    Although this hotel does not look like much from the street, it's a real treat once you walk through the main doors. The foyer is decorated well with comfortable furnisings ideal for a morning coffee or a breather after a long day. Staff were pleasant and English speaking. Take note of the inviting coffee machine enticing you for a cuppa. It's not free (3 Euro). Rooms are clean and quite. Had to call reception on my first night to adjust the temperature of the room since it was unbearingly warm. Aircon is no more than just a fan so you may need to open the window for some cool air. Once the radiant heater was turned down, the room temperatue was OK. Bathrooms are small but acceptable for European standards. Toilet seats are uncomfortably tall for whatever reason. Glass shower door, when opened outwards (wrong direction but the hinge/jam allows for it) will likely startle you as it violently collides with the solid metal wall mounted towel rack. Surprised it didn't shatter on contact. Bring bar soap if you're not accustomed to the "European" style shower gel. Personally, I can't stand it no matter how environmentally friendly it may be. Rooms may or may not come with a Nespresso coffee machine and free coffee each day. I had the Deluxe King room on the first floor which did. That's a BONUS! Beds are conformable although the cleaning crew have a habit of short sheeting the bedding. That's a pain but hey, what can you do?? English TV is limited to ONE CHANNEL (CNN) and WIFI is not much of an alternative since it's extremely slow and very spotty. Message to the management, PLEASE FIX THIS! Parking is tight and usually full in the evening so you're better off pre-booking to ensure you have a guarenteed spot. Costs about 8 Euro/day. Overall, a nice confortable stay.

    3
    « Very nice hotel »

    As a 4 member family we enjoyed our stay at this hotel. The location is good but not the best. At first the hotel looks poor but it is better than we expected. Some rooms are in different buildings on the same place. The rooms are large and have all the funtionalities. The breakfast is not included in the standard rate.

    5
    « Cozy and comfortable »

    A very nice welcome by the receptionist, the lobby is beautifully furnished. The rooms are cozy but can be small for some people. Clean bathroom, large and comfortable bed. Delicious breakfast with local and organic products. I loved the wooden look of the breakfast room. In walking distance to all the town's highlights. Easily accessible by car, there are many parkings around the hotel.

    3
    « Very Kind staff »

    Very good position, highly raccomended to reserve a parking area if you are arriving by car. As well, if you are booking more than one room, you'll better clarify if you want to have the rooms nearby: it doesn's seem to be so normal, since the hotel has the main part and two external wings... you might find that the other people travelling with you have been placed somewhere else. This is not really a great problem... but if you have kids to take care than .. you'll better be very clear at the moment of the reservation. The staff is nice and the rooms are a little bit fancy. Overall a good experience. The hotel is downtown.

    4
    « Comfortable hotel for a stopover »

    Stayed here on a trip from Lake Constance to the Loire and were pleasantly surprised by the hotel and and the city. Definitely worth a return visit. Comfy room in the annexe, which doesn't look like much from the outside but which has been renovated completely inside. Parking place in front of the door and an excellent breakfast, with a wide choice of cheese and sausage, jams and artisan yoghurt. Only a short walk from the city centre.

    4
    « Nice Hotel »

    My wife and I recently spent one night at this hotel in Besancon and enjoyed the experience. The hotel seems to have been updated and the room was very nice (although small -- typical for a French hotel).The service was very good. I made advanced arrangements for a parking spot and I am glad that I did. The cost was 10 euro, but, the spot was very conveniently located in their courtyard. They allowed us to extend the stay for parking the car without additional cost, which allowed us to explore the city a bit on a second day. I would definitely recommend this hotel to anyone planning a visit to Besancon (which I also recommend).

    5
    « One-night stop when returning from a holiday in Italy. »

    The hotel was attractive and the staff were nice. Breakfast was excellent. The rooms were a little small if you want to open up a large suitcase on the floor. Because Besancon centre is an old, historic town, there are many one-way streets and it is difficult finding the hotel by car. When you send a room confirmation it would be good to add a detailed map showing 2 or 3 routes in.

  • 5
    « Excellent Hotel »

    Very nicely renovated hotel.We stayed for one night in July when the temperature was 40 degrees. Luckily the a/c worked very well. We didn't have any problems with wifi as previous guests mentioned, the bed was very comfortable, and it was nice to be able to make a cup of coffee in room. Christie at the front desk was very welcoming and professional, gave us a map and highlighted places to see in the town. We booked a rate with breakfast included (which was very good), and also booked parking for a small fee. Because of the hotel's central location, it was great to be able to leave the car, and wander around the town.

    4
    « Worth a Visit, But a Few Improvements Needed »

    In a little courtyard the hotel proved a little difficult to find, but was well worth finding. Pleasingly unusual styling and décor to the foyer and basement breakfast room make it a hotel you'll remember. Shame there's a shortage of free parking. Our room for two nights was comfy, modern and clean with almost everything you'd expect including A/C. Regrettably for the travelling Brit there was only one English language TV channel, so this could be better, and the advertised free Wi-Fi was non-existent In the bedroom, which is a complete downer in this day and age. I did not like the fact that our room was 'made-up' whilst we were at breakfast - please wait till we've left for the day. I have an ongoing grumble about the design and fitting out of hotel bathrooms - it's a shame the designers don't have to use them themselves for a few days because there are frequently inadequacies that could be improved, not with spending a fortune but with a little commonsense. And that applies here. Our bathroom gave an excellent first impression despite being a little short of 'towel swing' space and for once, and this is good, there was plenty of bathroom shelf space for lotions and potions. But a few grumbles: the shower was massive but not powerful enough and for the older traveller a grab handle would not go amiss; their was not enough towel-hanging space (if nothing else put some hooks on the back of the door); the lighting was too dull and the two spotlights, the only lighting, in the wrong place - a ceiling spotlight over your head is no good for shaving or make-up. Finally, why is it always a freezing experiment to work out how the shower controls work - put up a notice, I'm only here for a night or two, I don't have time to experiment. Disappointingly, the breakfast room felt more like a student canteen - too much 'clatter' and too much walking about to find what you want - positioning of foods seemed illogical. The food was pretty basic (little imagination), the options were pretty basic (no eggs (except boil your own), bacon, tomatoes, marmalade or marmite!) and the quality pretty basic - why in France, the home of the croissant, does the hotel offer the smallest ones known to humankind. It's France - get real! Overall adequate, but a bit disappointing. Sounds like lots of inadequacies, but it's not, it's mainly a list of relatively minor matters that could be easily and cheaply improved, that wouldn't stop us staying here again. We actually liked the hotel, its position near the town centre, its overall character and ambience and the helpful reception staff. Give it a try.

    5
    « Great find! »

    A beautifully renovated old building which does not belie a typical best western. We were very pleasantly surprised by the size of the rooms, the quality of the finishings and how funky the foyer and public areas were decorated. The pricing was excellent too and very affordable for our large family of 7! Breakfast was very good too and worth having. I would return to this hotel.

    5
    « Comfortable, Clean and Quiet... »

    Those are the 3 things most important to us in a hotel stay. The staff are all very friendly and all speak English. Old town Besancon is such a beautiful place to wander around. It was easy to do with this centrally located boutique hotel

 

Getting to the hotel ...

All directions
·From: Paris. A36/E60 : Exit No. 3 Lausanne, Pontarlier, Besancon Centre, Besancon Planoise then follow N273 : Lons-Le-Saunier, Besancon, Lausanne, then N57. Continue on D683 in direction of Beurre, Besancon. At the Roundabout Hudersfield Kirklees take Rue Charles Nodier and then Rue du General Lecourbes to the hotel. ·From: Lyon. A36/E60 : Exit No. 3 Lausanne, Pontarlier, Besancon Centre, Besancon Planoise then follow N273 in direction of Lons-Le-Saunier, Besancon, Lausanne, then take N57. Continue on D683 in direction of Beurre, Besancon. At the Roundabout Hudersfield Kirklees, follow Rue Charles Nodier, and then Rue du General Lecourbes to the hotel. ·From: Strasbourg. A36/E60 : Exit No. ...

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