BEST WESTERN Hotel Benton Harbor-St. Joseph,  Benton Harbor

4.0/5  - based on 47 guest reviews.
1592 Mall Drive, 49022-2310, Benton Harbor, United States - See map
+1 269 925 3000 +1 269 925 8796

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Heated pool
    Heated pool
  • Complimenary newspaper in lobby
    Complimenary newspaper in lobby
TripAdvisor Traveler Rating
based on 47 traveler reviews
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Stay at this newly renovated, premier Southwest Michigan hotel located along I-94 at Exit 29. This beautiful Benton Harbor, MI hotel is conveniently located with nearby popular beaches, golf courses, world class wineries, and more. Corporate guests will appreciate our proximity to Whirlpool Headquarters, DC Cook Plant, Bosch, Lake Michigan College and the University of Notre Dame. The newly renovated BEST WESTERN Benton Harbor-St. Joseph is a standout among area hotels for its excellent customer service. The property features a unique lodge-style lobby complete with a cozy fireplace and complimentary coffee/tea. Energize in our 24-hour fitness center and unwind in our refreshing indoor/outdoor pool. You can also relax in our charming outdoor gazebo and BBQ area. Guests can enjoy luxurious beds, super-fast Wi-Fi access, 42-inch LCD TVs and a complimentary healthy full hot breakfast. Our 100% non-smoking facility is equipped with mini-fridges and microwaves in every room. Ask about our Presidential Suite! The friendly, helpful staff at the BEST WESTERN Benton Harbor-St. Joseph is ready to ensure a fun-filled memorable stay in Benton Harbor, Michigan. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 47 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
13
Verygood
 
18
Medium
 
11
Poor
 
2
Horrible
 
3
Business Business 9
Couples Couples 16
Family Family 11
Friends getaway Friends getaway 6
Solo travel Solo travel 3
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Benton Harbor-St. Joseph,Benton Harbor
  • 4
    « Good one night stay »

    Stayed here on our way to Chicago and for the price $82 for a King bed it was really good. Located close to the highway, a number of restaurants nearby and a few stores. They have a nice pool and free breakfast. Rooms are clean , bed is comfortable. Good values.

    5
    « Beautiful »

    Love this location and the service was wonderful. Beautiful balconies and gorgeous view of the river and the fall foliage. This one is on my list to revisit! The rooms are spacious and well appointed, and the design of the building in unique.

    4
    « Pleasant Stay »

    The Hotel and the rooms was very Clean and the Staff was friendly. Coffee was always available at all times. The Breakfast was good they offered cheese omelettes, french toast, sausage, biscuits & gravy we stayed for 5 days and it would of been nice to have a combinations of bacon and scrambled eggs some days but all in all the staff member was right there to assist you and replace the items that was empty.

    5
    « Lovely Hotel »

    Beautiful interior with new carpet and freshly painted rooms. Good location near I 94 in between St. Joe and Benton Harbor. All of the staff members we encountered were friendly and courteous. I always stay at Best Westerns and this hotel was one of the nicest.

    5
    « A hidden gem! »

    The Benton Harbor Best Western is fantastic! Beautiful, newly remodeied spacious rooms, comfy beds, and a great value! We love this place. There's nowhere in the BH-SJ area to find a room this nice for under $100. They also offer free breakfast in the morning. The entire building is really impressive, the staff is always friendly and professional, and the rooms are very comfortable.

    4
    « Love the hotel, great staff, good service, nice rooms, wonderful location. »

    Went to the Steelhead 70.3, stayed at the hotel, they do their best to make us feel at home, even prepared a breakfast at 4:30 am for the participants. Help us to take a shower afterwards eventhoug the check out was earlier. Will always recommed and come back, cause this town is beautiful and the hotel is like staying at my uncle's home, with a better bed jaja. Because of the 70.3 the rate was a lot more expensive than usual.

    5
    « Excellent Hotel »

    I'm pretty skeptical of hotels that I have not stayed in, especially areas I'm not familiar with. This hotel and area were completely fine! The hotel was clean, professional and I enjoyed staying. The area was easy on/off x-way, what I consider a "good" clean area. Many restaurants and stores close by (within walking distance). As a female traveling alone for work, I would stay here again and have already recommended the hotel to others.

    5
    « No freeway noise »

    Nice and clean; handy to restaurants and any necessary shopping. Didn't use the pool but it looked very inviting. Breakfast very nice (typical for most Best Western's). Would recommend anytime. Quite for being so close to freeways.

    5
    « After the concert »

    Met friends in town for the Piano Boys concert at the local college, Lake Michigan College at the Mendel Center. Best Western was located one exit away so it is in a perfect location. Shopping for last minute items are minutes away, Wamart, Meijer are very close as well as restaurants. So easy to get on and off the I-94 freeway and to the hotel. We did have breakfast at the hotel, eggs and sausage were hot and fresh. Had yogurt for a dessert.

    4
    « Updated hotel; clean and comfortable »

    The hotel has been recently updated. The rooms are clean and comfortable. The breakfasts are very good. I used this hotel for wedding guests. The staff was incompetent in handling the reservations. I advise staying on top of the reservations to be sure they are accurate and that the guests all have rooms when they check in. All of the wedding guests were complimentary regarding their accommodations.

  • 1
    « I thought this place was remodeled-the dirtiest place I've ever stayed »

    Came up to go apple picking with my son. I have stayed here under the previous ownership and it wasn't THIS bad. Literally just checked in. The front desk person was sitting in the common area, on his phone. Seriously? We get in the room and at first (in the dark) it seemed ok. Once the lights came on, the creepy feeling that I should have stayed elsewhere sunk in. The floor has not been vacuumed or shampooed in well, forever. See photos. Food on the floor. Food in fridge. I don't even want to remove my shoes. Huge cobwebs around the window. My view speaks for itself. The arms of the couch are filthy. The bathroom floor is nasty. The dust is further proof that the rooms are NOT being cleaned. Hair in the bathroom making me seriously nauseous. Thank heaven it's only one night and I will NEVER be back.

    4
    « Good Stay. Pool is nice. »

    I chose this hotel due to the outdoor pool. Check in was good. Room was nice size. I liked having a refrigerator. There was also a large comfy chair for watching tv. Breakfast was good. Plenty of options...little omelets, sausage, waffles, hard boiled eggs, oatmeal, yogurt, etc. The pool is indoor/outdoor....you can swim under the glass to get to the outdoor pool. I enjoyed reading by the outdoor pool in the morning. I requested late check out and was given until noon. I would have preferred later but oh well. I will stay here again next time I'm in the area.

    4
    « Nice Stay »

    Beds and pillows were comfortable. Staff was friendly. Our sons enjoyed the pool. Breakfast was good but you had to get there early. The coffee was delicious. The drive to Silver Beach was short. The fridge was a nice amenity. Grocery stores and restaurants extremely close.

    5
    « Stay here for a good night's sleep »

    This hotel was very clean and comfy. From the bed to the pillows to the towels, I was very pleased. The only disappointment was the pool. It hadn't been skimmed or treated for algae and was filled with both. The area around it was clean just not the water.

    3
    « Redecorated & Clean Room »

    Granted we were only there for 1 night, but the room was clean, the bed was comfortable and a short ride to downtown Saint Joseph. Hit the Complimentary Breakfast Early for greater variety and availability of food items, and less people traffic.

    3
    « Clean, comfortable »

    Shared a room with cousins, for family event. Typical roadside hotel, clean and comfortable. Breakfast provided, but nothing like a real breakfast. It was pretty expensive for what it is. It's about five miles to St. Joseph beach and lovely downtown, with nothing to walk to except a Walmart and other urban sprawl type places.

    4
    « Good Night Rest »

    The staff that greeted us was very friendly and helpful. Our room was clean and comfortable. We found that our room was also quite, which we were happy about because we needed a good nights rest. There were some restaurants near by but not within walking distance.

    3
    « Fine for an overnight stop »

    Sufficient accommodations near restaurants. Room was clean and comfortable Had a good night's sleep. We were able to book the day we arrived which was around July 4th holiday time. Staff was efficient.

    2
    « Ok, if you have no other options »

    Booked same day of stay because all hotels in St. Joes were sold out. Drove through a terrible area to get there from downtown St. Joes', so I'd definitely advise ignoring your GPS and sticking to the highway. Fan in bathroom was ridiculously loud. Nothing good or bad to report, what you would expect from a Best Western. Right on the highway (road noise)

    1
    « Disappointed »

    We will never stay here again. We stayed in the presidential suite. For what we paid for this room (disappointed) Big is all positive. Un-finished updates, lights burnt out, lights go out on there on & back on again, we had to go get toilet paper b4 we could use the bathroom, the shower floor I thought was to fall threw, when I sat in one off the chairs I starting getting itchy, too much wasted space, kids running the halls & screaming!

  • 3
    « Pricey rooms but comfortable »

    I was in town for a family event and was surprised at the number of new hotels in Benton Harbor/St. Joseph. We chose the Best Western because it was the best value in the area at $199 per night with breakfast included. I thought the price was ridiculously high for the area but I needed a room. I wanted to give high marks for the cleanliness of the rooms but the breakfast left a bad taste in my mouth (no pun intended). The dining area for is extremely cramped and will accommodate maybe 30 people. I was there over a weekend when the hotel was at max capacity. On our second morning, which was a Sunday, we went down for breakfast a little before 9am. On the first morning they had the typical breakfast items: make your own waffles, hot & cold cereals, eggs, breakfast meats and a variety of breads & muffins. There was also fruit, yogurt, coffee, tea and juices. We went down a little earlier on Saturday so there was plenty of food before the crowd came in. On Sunday however, they were completely out of just about everything. There was no waffle mix ready, no fruit, no muffins, no eggs and no breakfast meats. The hash-browned potatoes were under cooked and could not be eaten. We waited at least 30 minutes and none of these items ever came out. Breakfast is over at 10am so I figured they were not going to replenish. Needless to say I was disappointed and outraged that I was spending $199 per night and still had to go out to purchase my own breakfast. There were a number of people complaining as well. What outraged me even more was during check out I mentioned the breakfast fiasco to the assistant manager Amanda and she just said, "oh really?" She did not offer any type of apology or anything for the inconvenience to my wallet. I don't understand how the hotel could be at max capacity and not have enough food to serve its guests.

    5
    « Clean and comfortable »

    Rooms were fairly priced, clean, and the beds were super comfortable. The indoor/outdoor pool was a lot of fun, too! I stayed here with three friends and we found the location to be nice (about 15 minutes' drive from the beach, and close to several restaurants and a Meijer).

    4
    « Value for money spent »

    No frills but nice check-in & out staff, adequate breakfast, decent room w/ freezer/refrigerator, & microwave. Bed not the most comfortable but I've paid more for less quality elsewhere. Overall, worth the money spent. I'd return.

    3
    « Decent hotel »

    We decided, at the last minute, to spend an extra night in Michigan on our way home to Chicago. The Best Western was available, very conveniently located near the expressway entrance, clean and comfortable. Very friendly staff and the breakfast had a good assortment from which to choose.

    4
    « Great choice of hotel »

    The hotel was just remodel, everything was new and clean, If you are looking for a decent hotel , this would be it, Only thing that i was dissatisfy in was the breakfast, you did have choices to chose from, Nothing really healthy to chose, could of use more fresh fruit, and a variety of eggs to chose from . the hotel was close to downtown, abt 20 min drive. I would come back and stay here again, if we plan on visiting St. Joe.

    3
    « Well..the good and the bad »

    We stayed July 5 through 8. We got everything unpacked and settled, only to have a bug crawling on the bedside table. I grabbed a tissue and a zip loc and captured the critter. I brought it to the front desk attendant (Harold I think we his name). It resembled a bed bug in some ways. After researching on my own after, I am not sure it was. They did allow is to move into a room on the opposite side of the hotel. I wasn't about to stay in the first room. After repacking our belongings and food for the week back up, we proceeded to the new room. Upon entering, the main hallway light (you know, where you tend to keep things and where the full length mirrors are)....was not working. I reported it to the front desk staff. They promised to have maintenence look at it. As we left for the lake the next morning, I reminded the desk staff that our light needed to be looked at. Again, a promise it would be looked at. Upon return after a day on the beach, I was disappointed to find the light not repaired. I returned back to the desk and asked about it. The maintenance Saif the light fixture needed replaced entirely. So with three females in a room, we had very little space to get ready. I did not want to pack our room up again and transfer to another room. I said okay, and returned to our room. Upon check-out, the price that I had reserved the room for, was incorrect. They informed me it was Expedia's error, but that they would give the room to me for the price I reserved it for. All of the incidents by themselves, sound petty; however, it was one issue after another. I just wanted to kick back and relax and not have to worry about things. They never did tell me if the bug was a bed bug or not. As bed bugs develop, they look different, so I could not decide. I would think that was something a hotel would make sure that their guest who found it....knew what they found out. They gave me a $20 discount for our inconveniences. Reloading an entire room of 3 people's clothes, food, bottled water, and bathroom items, was an ordeal. Had it not been for all of that, I would have insisted on a different room when the light wouldn't work. In all, the hotel was okay. I do sound like a complainer but I feel that small things add up and I do want to see a report of what the bug was or if it was ever investigated.

    4
    « Very nice! »

    We just came back from a 2 day stay.The hotel was just fine. Breakfast had a variety of choices. It was crowded on the weekend but that is to be expected. The hotel was clean and comfortable. We will return there again next year if the price stays the same.

    4
    « Nice place to stay. »

    This was a very nice place to stay. The rooms were comfortable and clean. The staff was helpful and friendly. The breakfast was nothing special. I have had better but I have also had much worse. I used the computer in the lobby and it was very good and quite fast. I didn't see anyplace close to eat, but I wasn't really looking for that.

    4
    « PLEASANTLY NICE. »

    Came to visit the St. Joe's area during the 4th of July weekend. This hotel is right off the exit with everything around the area. It's about a 15 min ride to St.Joe's beach and town. Includes a connecting outdoor pool. Had a nice sauna, and handicap lift! Best of all free breakfast! Great staff and exceptionally clean during the holiday. I would come back.

    5
    « Found this hotel amazing! »

    Reserved a block of rooms for a wedding nearby the Best Western in Benton Harbor, Michigan. We found the staff very organized, helpful, and willing to stay connected prior to our stay to answer our many questions. Upon arrival, they were ready for our group. During our stay they were wonderfully accommodating. The front desk help, the kitchen help, and the housekeeping staff were always going the extra mile to be sure we had a great experience. Rooms were clean, internet worked well, pool area clean, and conference room was clean and convenient for our big meeting area. Highly recommend this hotel!!

  • 3
    « High Price For A Best Western »

    We were in St. Joseph for a wedding. This hotel with local/state taxes charged us almost $250/night. For a Best Western this is exceptionally expensive. The rooms have been updated, the complimentary breakfast was nice. However on Sat. the staff could not keep up with the number of people trying to get something to eat. Virtually every serving dish was empty. The hotel backs up to the Interstate and the rooms are not well sound proofed so a lot of traffic noise during our stay. The sound proofing between rooms also was not sufficient. Normal conversation in the room next to ours could be heard on our side of the wall. The windows in our room were filthy and in need of either cleaning or replacement. The staff was very friendly and never failed to greet you.

    5
    « Great value »

    Overall a great weekend! Room was very nice, very clean! Housekeeping does an excellent job! Breakfast was ok, set up should be revisited so the flow is better for the waffles and pancakes which take up cooking time. These two things caused a bit of a crowd unnecessary in the breakfast area. Location is great close to the highway and shopping close by. Front desk staff was very friendly and helpful when we asked for directions.

    4
    « Cold hot tub and poor breakfast »

    The hotel overall is very nice. My two complaints are they did not have a hot - hot tub. It was cold and even after complaining 3 times it was not corrected. Their Breakfast was cold and the food items dried out. This was the worst breakfast I ever had at any Best Western or hotel. Other than that the hotel is in a good location and is modern and in good condition.

    3
    « almost made it »

    We try to stay at Best Western on all of our trips. This one was to give us a rest before last stop. Most of it was up to snuff, but there were a couple of small problems. Room was clean, but lacked luggage bench. We had to call to get sound on TV to work (they came up and finally figured out problem). Continental breakfast was great as usual.

    4
    « Not Bad »

    I stayed here in May 2016 with a group of other managers from my company who were in town to work the Senior PGA Championship. Overall, my stay was a pleasant one; my room was clean, the free internet was fast, the staff was helpful, and there were a number of restaurants within walking distance and a Walmart nearby as well. The only negative thing about my stay were some housekeeping issues we had with not getting our towels and washcloths replenished daily. We would place our used towels on the bathroom floor and when we returned to the hotel in the evening, they felt damp and and we could tell they rehung the ones we wanted replaced. This wouldn't be a huge deal except for the fact that I was sharing a room with a coworker and we had no way of knowing whose towel was whose after they were rehung. We went to the front desk for replacement towels and we were told the hotel was out of extra towels until the next day.

    3
    « Nicely updated, but needs some tweaking. »

    We stayed here for one of my daughter's softball tournaments. We really didn't want to stay in Benton Harbor, but the hotels where she was playing about 10 minutes away were either fully booked or had doubled their rates for the weekend. After reading the reviews, we thought this hotel sounded pretty good for the price. The hotel is older but has been updated, although the grounds could really use some TLC. Upon check-in, the front desk clerk was less than courteous and seemed like he wanted to be anywhere but there. He was very slow and uncommunicative and it took forever to check in and get our keys. We found our room, which was clean and had a refrigerator, microwave and wonderful pillows. However, the TV wouldn't work without an engineering degree and there wasn't a guide or instructions on how to use it. After struggling for about 10 minutes, we called our friend at the front desk who walked us through a ridiculous amount of steps to get the thing turned on and working, but you couldn't use the guide or it would mess everything up. The wi-fi worked very well the first night, but not in the morning. We also had problems with our key cards. The first night, they wouldn't open the outdoor entrance door closest to our room. The next morning, the quit opening anything. We were checking out, so it wasn't a big deal, but I don't get how they just stop working. The pool area was very nice and clean with an indoor/outdoor pool and large hot tub. The complimentary breakfast Sunday morning included fruit, cereal, assorted bagels, toast and pastries, biscuits and gravy, eggs sausage, hash browns, waffles and juice/coffee. Would we stay here again? Under the same circumstances, yes. As a destination, no.

    4
    « A pleasant surprise »

    Booked this place at the last minute for a weekend wedding in the area. I was not sure what to expect given the mixed reviews. Check in was a breeze front desk staff was efficient and we got onto or room quickly. Room was nice clean although had a strong odor of fabreeze. Pool area was nice and clean. Breakfast was what you would typically expect. Best this about the place is the staff we checked out early 5:30am. Staff went out of her way to provide us to go bags with breakfast treats. Overall a good experience

    2
    « NIGHT MARE »

    I stayed here on May 19th the room was nice, but the next day I got a big surprise. I had over 500.00 of unauthorized charges on my debit card. The only placed I used my card was at this hotel, when I was checking in I observed the guy behind the counter writing something down I'm sure it was the info from my card, be very careful if you stay here

    4
    « Very good stay »

    For the price the accommodations & the amenities were very good. Very clean & the staff was very helpful. 24 hr. coffee & the continental breakfast was one of the largest selections I have ever seen. The work out equipment was outstanding. Overall I would give this stay a 4.5 rating, very pleased.

    4
    « great renovation »

    Recent renovations. Very nice. Indoor/outdoor pool which is a nice touch. Priced very reasonable. location just off of US 94 - downside for some people might be some highway noise, however it didn't bother me.. Restaurants are close-walking distance.

  • 3
    « Nice, but not a great area and poor breakfast »

    Nicely remodeled hotel, pool was out of commission, beds were great. Hair on floor of bathroom. Breakfast was the most disappointing. Nothing was stocked and the attendant was reluctant to restock anything and we arrive 40 minutes before it closed. We had to ask for everything and eggs and french toast were cold. No potatoes as signs indicated. The attendant appeared to not want to replenish because she would have to clean it up! Other staff very polite. Right next to Walmart , the area was a bit old and dirty like, but we did not feel uncomfortable nor unsafe. Sports group of small children were playing soccer in hall until 11 pm. Annoying.

    1
    « Tricks-a-Turning All Around »

    Don't let the limited TripAdvisor reviews FOOL you like they fooled me. This is NOT a hotel to stay at. Tricks were turned by both the clientele and the managerial staff during our stay. For those uncertain about which review to believe, I can only suggest reading some of my other Trip Advisor reviews. After a long day of travel spanning over 1,000 miles of driving, we arrived at the Best Western-Benton Harbor/ St. Joseph very late in the evening. Upon arrival, we thought it odd how many cars were parked in the check-in lane (more on this later). Entering the hotel, we were greeted by a kindly night manager and an up-to-date lobby that featured decor far above the typical decor accompanying Best Western hotels. Unfortunately, the professional and caring nature of the night manager and the furniture in the lobby was the highlight of our stay. Check-in proved to be the first of many disasters. Although we made our reservation through an online booking company and produced our online confirmation, the hotel did not to have the reservation. A 20-minute wait in the check-in line while the night manager was on the phone with the booking company solved nothing. Apparently, based on the comments of the night manager and by other guests seeking to check in at the same time, the hotel has difficulty accessing reservations through online booking companies. Far worse than the 20-minute wait to learn that our reservation was not received by the hotel were some of the other "guests" trying to check into the hotel. To put things politely, and in quasi oblique terms, a segment of the clientele using this hotel pays in tightly folded cash bills, wears very skimpy outfits, and communicates with a male overlord before actually booking a room (more on this later). In light of this awkward, uncomfortable, and seemingly unsafe situation at the front desk, I considered finding another hotel. However, in light of the very late hour and in fear that I might be charged a cancellation fee by the online booking company if I didn't stay at the hotel, I opted to be patient. My patience, proved extremely detrimental. First, although we initially thought that we were fortunate to be assigned to a room in a corridor opposite of the corridor where the aforementioned other guests checking in, the corridor where our room was located reeked of marijuana. Second, while unloading our belongs from our car, a loud shouting match erupted in the parking lot between those individuals who we had seen physically paying for various rooms in the hotel and their male overlord. Such did not do wonders for either our sense of security in this establishment or our ability to sleep. The third detriment, however proved most disturbing, at least in principle. After a very uneasy night of one-eyed-open sleep, daylight and time to hit the road again arose. Come check-out, the day manager/manager of the hotel concluded that the night manager erred in deciding that the hotel would honor the online total price because the online price included an incorrect taxation rate and that we should have to pay more than the price quoted in the reservation and agreed to by the night manager. Needless to say, the verbal argument I observed between "employee" and "overlord employer" in the parking lot the night before was now to be rivaled by the argument I was having with the hotel manager at the front desk. In sum, in 15 years of travelling on a regular basis, I've never encountered such unprofessional and lackadaisical managerial staff, as epitomized by the baggy sweatshirt and casual jeans worn by the hotel manager. The attentiveness to cleanliness and detail by the maid staff was no better as (1) the carpet in our room was stained with a crusty white substance (ICK)' (2) the pull out sofa bed had no sheets, pillows, or blankets, and (3) the breakfast room floor was as sticky as a glue mouse trap. Finally, for anyone interested, the pool remains closed for maintenance (on the plus side it might actually be clean since it has not been used). Bottom line, other than the lobby and the kindly and caring night manager, there is nothing redeeming or reasonable about this hotel. If you want a nicer hotel, drive a little further to Michigan City, Kalamazoo, or Grand Rapids. If you are seeking an affordable budget hotel in this area, try one of the less expensive hotels next door as they really cannot be any worse. While I'm by no means an easy critique, I know the difference between a hotel with flaws and an establishment that is an utter disaster and I've never had a worse, or even remotely comparable, stay at a hotel.

    5
    « Beautiful Hotel! »

    Really enjoyed our stay. Staff & breakfast were wonderful. Location is very convenient and close to food. You can tell they put a lot of time into the property. Hotel is modern, unlike most Best Westerns.

    5
    « Excellent »

    Great staff! Excellent hotel surrounded by great places to shop, eat and close to freeways. The service was excellent and the fitness room was available. Because this hotel is new, the pool was not available. Overall a great place to stay.

    5
    « Nice Hotel Benton Harbor »

    Very nice and comfortable rooms. This location is new and I can see good changes in the hotel chain taking place. Staff is friendly. Breakfast was ok but like I said this is a new location and the staff said hot breakfast will be soon. Well worth the stay.

    4
    « Recent renovation is beautiful »

    Due to lake effect snowstorm and the closing of I-94 my trip from Battle Creek to Benton Harbor took 4 1/2 hours. Too tired and anxious to continue my trip in the dark, I stopped in Benton Harbor to look for a place to stay. I almost stopped at a different hotel but slid past their entrance and pulled into the Best Western. It looked dark as if it wasn't open, one car parked under the overhang. Lights were on, so I went in. The hotel had just re-opened the day before so I was their second guest ever. Check in was bumpy as clerk had just started and was unfamiliar with procedures. This will get better with experience. My room was on the side of the hotel where the wind was coming from. Maybe this was why I couldn't seem to get the room warm enough. I had the thermostat set to 80 and I was still chilly. The entire hotel seemed chilly maybe because it was new? it was windy? not enough warm bodies inside? Breakfast was a little sparse, only cold items available - pastries, cereal, fruit. Again probably because of the newness of the facility. Great coffee machine available 24/7!! Pool was unavailable yet I probably wouldn't have used it as it is right off the lobby with big windows looking into the pool area.

    3
    « This property is now closed »

    I stayed here several times in the past. It was clean but, needed updating. The pool is located right next to lobby and every person that walks into the lobby can see the bathers. Drove past today to find this hotel is now closed. Under new ownership and being remodeled.

    2
    « Very tired hotel with nice staff »

    This hotel needs a full makeover. The staff made a big deal on check in about upgrading my king room to one with a "hot tub". I was surprised to open my room door to find a big bathtub in the room next to my bed. Unfortunately the outdoor pool and a social function were both going on directly outside my window. This hotel is not very private. The breakfast was acceptable but not great. The door cards repeatedly quit working requiring me to go back to the front desk for replacements. The staff was nice and helpful. I will not stay here again.

    2
    « Nothing changed »

    After my critical comments in August I had a letter from the manager of the hotel apologizing, so on my last trip to Benton Harbor in December I gave it another try. Well, nothing has changed about the rooms. The only positive about this hotel is their staff, all very friendly. That's it.

    3
    « Far from St. Joes, room smelled like smoke »

    The hotel stated that it was close to St. Joes . It was more like 10-15 minutes away which isn't bad but was not what they advertised. The hotel and room smelled like stale smoke. The indoor/outdoor pool was nice . Will go back to the Holiday Inn next year.

  • 3
    « Badly needs updating! »

    Over the years I have stayed several times at this Hotel, unfortunately, nothing has changed to the better. Certainly not the standard of other Courtyard Hotels I know. Last time I stayed in early July I had a room with filcy curtains, partly dirty room and chipped bath tub. And at that price you definitely find better rooms in Benton Harbor. This hotel is making it difficult to stay just because of the Awards Program.

 

Getting to the hotel ...

All directions
·From: The east. Follow I-94 East to Exit 29, Pipestone Road. Turn left on Pipestone Road. Follow to Mall Drive. Mall Drive becomes Cinema Way. The BEST WESTERN Benton Harbor-St. Joseph is on the left. ·From: South Bend Regional Airport. Take US-20 Business W to US-31 N. Exit 22 toward Pipestone Road. Turn left on Sodus and then turn right on Pipestone Road. Turn left onto Mall Drive. The BEST WESTERN Benton Harbor-St. Joseph is just ahead. ·From: Chicago O'Hare International Airport. Take I-190 to I-294 S. I-80 East to I-94E. Exit 29 Pipestone Road. Turn left and go to Mall Drive. Turn left onto Mall Drive. The BEST WESTERN Benton Harbor-St. Joseph is just ahead. ·From: Midway International...

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