BEST WESTERN Plus Heritage Inn,  Benicia

4.0/5  - based on 298 guest reviews.
1955 E 2nd Street, 94510-2201, Benicia, United States - See map
+1 707 746 0401 +1 707 745 0842

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor pool
    Outdoor pool
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
  • Onsite laundry
    Onsite laundry
  • High speed internet access
    High speed internet access
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TripAdvisor Traveler Rating
based on 305 traveler reviews
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Guests at our Benicia hotel are located close to the Six Flags® Discovery Kingdom, the perfect destination for thrill seekers and families. If you are looking for a hotel near San Francisco or a hotel minutes from Napa Valley, welcome to your home away from home. Our Benicia hotel features an unbeatable location, a great value and spacious rooms. Located off Highway 780, it is simple to explore the region, and commutes are always quick. While our location close to San Francisco and Napa Valley is a huge draw, it is the quality of service and accommodations that really make us stand out. Monday through Thursday enjoy an evening reception with drinks and hors d'oeuvres. Our friendly staff is happy to provide recommendations on shopping, dining, and fishing hot spots. Whether you are here for Six Flags® Discovery Kingdom nearby or to visit San Francisco's Fisherman's Wharf, we are happy to provide you with quiet, well-appointed rooms so you can rest in between adventures. Many of our Benicia hotel guests are in the area to tour the local wineries. Pets are always welcome, and we offer a great location to see all the sites in the Bay Area. From a relaxing getaway to a full schedule of thrills and recreation, our guests can do it all easily. If you need any recommendations, we are happy to oblige, and we know all the best dining and boutiques in the area. Our Benicia hotel is also popular with business travelers in town with Bio-Rad Laboratory, Shell Oil Refinery in Martinez, CA, Valero Oil Refinery and the Army National Guard. If you have business to attend to, rest assured that your quiet room is conducive to getting it done quickly so that you can indulge in some sightseeing, too. Reserve your stay at BEST WESTERN PLUS Heritage Inn today, and start planning the itinerary!

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Room 1

Guest reviews


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based on 305 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
140
Verygood
 
114
Medium
 
26
Poor
 
12
Horrible
 
13
Business Business 66
Couples Couples 70
Family Family 109
Friends getaway Friends getaway 21
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Heritage Inn,Benicia
  • 4
    « Clean, comfortable, friendly! »

    Excellent location for any destination in the area. Benicia is a lovely little California town, and this Best Western provides excellent access to the town as well as excellent access to the interstate. The front desk staff is helpful and very friendly. The free breakfast was wonderful with a great variety of possibilities. Maids and service staff were friendly and accommodating. The room was clean and well-appointed.

    5
    « I GIVE IT ABOVE A 10!!! »

    My husband and I took our grandchildren to Discovery Kingdom and decided to just stay the night rather than drive all of the way home. I took a chance and googled Motels/Hotels and how lucky I was to pick the Best Western Plus Heritage Inn. I am a bit OCD and I looked for dirt or faults in this Hotel and from the spotless rooms, hallways and swimming pool I could not find any faults AND that's saying a lot for me. I was even more impressed when we went for breakfast the next day. The set up was easy access, clean and all of the food was fresh, with a friendly attendant willing to help you out if you needed it. I will ALWAYS come back to this Hotel when we return to this area. It was only minutes from the park and its nice to lay your head down after a hard day playing at Discovery Kingdom and not think is my bed truly clean, because the entire facility is spotless. Thank you to all of the staff that made our stay a 5 star experience.

    4
    « Friendly Staff »

    Nice and friendly staff. Location is ok...if you like small towns. Then Benicia is for you! Breakfast and light dinner stacks are well served. Would recommend this motel to others. Value is good for the area. There is another motel in Benicia. But the one is well worth it.

    5
    « Home away from home but better... »

    Had everything we needed for that home away from home stay but better. We felt the welcoming hospitality from beginning to the end. Very much enjoyed our stay and everyone we encountered during this stay. Even enjoyed jacuzzi swim in the rain.

    4
    « BEST WESTERN Plus Heritage Inn, 1955 E Second St, Benicia, CA 94510 »

    VERY GOOD HOTEL. The staff was very helpful and the rooms were very nice. What really sold me on returning here if I am in the area is the free morning breakfast. It has almost everything you can imagine and want for a very filling meal. A great way to start the day.

    4
    « Little Things »

    My first stay at the Heritage Inn. Very easy to find, easy access. For my dollar it was well worth the trip. There were little things that I noted but overall, I will be staying here again. It was my first time with my Service Dog and the lady at Check In was AWESOME. I expected a little guff and instead got great service and patience. They even have a nice area for the dogs to do their business WITH clean up bags available. There were little things that bothered me like the cooling system seemed underpowered as on check in my room was 80 degrees and the cooling took quite a while with the system seemingly quite underpowered. Once it got to my desired temp though, it kept it nice in the room. The clock wrong by several hours. The TV remote had so many buttons it took a while to figure out which button turned everything on. Overall I was QUITE SATISFIED and will be staying here on my next visit to the Bay Area. By the way, Breakfast was the best offerings I have seen at a Best Western (which I stay at BW exclusively).

    5
    « We had wonderful time »

    Our experience in this hotel was very positive. My partner had birthday and I made a surprise by reserving a room there. As soon as Darlene (front desk lady with excellent sense of humor) figured that this was my gift to him, she upgraded our two queen-size beds room to one king-size bed in a bigger room for FREE. She was wonderful about telling us about all the things that were available in the hotel, including free breakfast. By the way, the breakfast was something we definitely had low expectations about, but eventually were very surprised by the variety of food, drinks, and snacks. We definitely had amazing time there, and were feeling safe and cared about. Will deinitely stay again.

    4
    « Delightful and Quiet »

    The facility offered well-kept, standard amenities with an additional quiet, garden reading area outside. What set this site apart was the helpful, gracious, professional staff. We would definitely stay here again if traveling in the area.

    4
    « Great place to stay »

    Minutes from Vallejo, a decent drive to Napa, Sonoma, even to San Francisco. Right near the freeway. Breakfast was good, lots of choices, good quality products. Our room was upgraded to a king bed suite near the dining room. It smelled a little, like humidity smell... We got used to it. Bathroom (toilette and bath/shower) was a little claustrophobically small, but the rest was completely fine. If you are used to best Western plus, this is on the bottom end of the spectrum, but still quite comfortable and a decent price for this area.

    4
    « good stay »

    great hotel, great service, some of the bathroom fixtures were leaking but other than that great place to stay. cant beat the breakfast, so many items to choose from and the staff was outstanding. The staff in the breakfast dining area was so nice and asked if we had everything we needed or if she could do anything for us.

  • 5
    « Great place to stay »

    Right of the freeway, close to downtown Benicia. Super helpful staff. Heather and Darlene were a huge help to me, I had to book last minute and the ladies we so wonderful and honest . I could not be more happy with this choise of hotel. I love this place

    4
    « Benicia BW »

    Excellent, convenient location near I-780. Close to downtown Benicia, and within minutes of Vallejo. Facility is clean, comfortable, and consistent with Best Western amenities and quality. Breakfast on-site is always a plus!

    3
    « Great staff; comfortable stay »

    I stayed at this hotel for one night on business. There are not many hotels in Benicia and this one was rated higher. The hotel was fine; the room was very big and quite comfortable. I did not like being on the first floor looking out at the parking lot; I didn't want to open the drapes, but because I was only there for one night, it was not an issue. The front desk staff was very nice and helpful.

    4
    « Great Stay »

    Very quite and clean rooms and overall property. Friendly, helpful staff. Would have like some fruit at the breakfast, but was still good. A little hard to find at night, sign was blocked by some landscaping.

    4
    « Large room next to dining room »

    Room was large, clean and adequate but walls were thin and as such the only decent nights sleep is with earplugs! Plenty of parking and friendly staff make this room a perfect place for the single night I stayed.

    5
    « Western USA Trip »

    We stayed here for a week while visiting the Napa Valley, Sonoma and Sanfrncisco. the hotel is clean and well located. the prices were reasonable and the breakfasts varied each day. On weekend there is easy access to the Bart train with free parking an quick access to San Francisco

    2
    « very disappointed »

    I booked this hotel because of the good reviews I read, I obviously did not read enough of the reviews. The room had a very strong strange smell that I think was coming from the rugs or something they put on the rugs, the air conditioner blew out a dusty moldy smell when you turned it on and the noise from the freeway way so loud you could not keep the window open. The T.V. remote was also confusing we needed to call the front desk to ask someone to help us with it. I think I am through with Best Westerns after this hotel and for the price we paid 146.00 for the night it fell well below my expectations.

    5
    « Great Base of Opperations »

    Was in Benicia for 5 days to visit family. This hotel was clean, modern, comfortable, and homey. We slept like rocks every night. Felt right at home right away. Great location since our daughter lives in Benicia and we were visiting her. Also convenient for us to visit Touro University in Vallejo on Mare Island, tour various wineries near Napa, and take the ferry to visit San Francisco for one day. This was our favorite hotel of our 2-week visit to the west coast. Breakfast was adequate, had some protein choices. (eggs, meat) which is important to us to keep us full until lunch. Had a good variety. I usually chose a yogurt with eggs, sausage and a small carb usually a bagel. The usual coffee, juices, fruit and more were available. The breakfast room could get crowded but please note there is additional seating for breakfast outside the room, something we didn't notice our first morning.

    5
    « Enjoyed our stay very much »

    Recently spent 4 nights here for a nearby wedding event. The hotel is very clean; rooms are nice; the pool and hot tub were amazing. There was a lovely gathering area outside with adirondack chairs, BBQ grills, and a smoker. The daily breakfast was very good with lots of choices and a different main menu every day. Best of all, the staff was very friendly and helpful throughout the hotel (front desk, housekeeping, etc.) Five star service without the 5 star price. Very pleased.

    5
    « Quality Accomodation - Great Bedrooms »

    We stopped here for two nights on a tour of California. The hotel is very convenient for the freeway, and we ventured out to Napa Valley and the Jelly Belly factory whilst stopping here. Our rooms were uniformly excellent with great bedding and nice bathrooms. The pool outside is a refreshing spot to relax, and the inclusive hot breakfast is good. We all agreed that it was an ideal hotel for our needs.

  • 3
    « Traveller Beware - Tourist Group Mecca »

    My family of four (children aged 5 and 8) were in the San Francisco area for a week and decided to stay at this hotel for 4 nights. First off, let me just say that the staff at this hotel were some of the friendliest I've ever come across. Everyone that I ran into gave me a big smile and said hello, whether it be the front desk person or the maintenance/cleaning person. When I encountered issues with the hotel, they tried their best (special shout out to Ariana) to accommodate my requests. Despite that, however, there are some red flags that travellers should be aware of. Rooms: We were originally given a room downstairs. To be frank, the room was dingy, the air circulation system was loud and clunky, and it smelled of cigarette smoke (which is ironic considering they make you sign a non-smoking waiver at check-in). Although the rest of the hotel seemed like it was renovated and refreshed, this particular room (#106) felt like a 2 star motel. Size-wise, it was pretty spacious which lots of room for us all to move around. That, however, did not make up for the depressing atmosphere, décor and smell. The next day, I requested a room change and they moved us upstairs to the third floor. Wow, what a difference; the room was lovely, bright, and smelled fresh. The air circulation system was updated and quieter. Needless to say, we were much happier. When checking-in, try to avoid room #106. It was a horrible room and not of the same quality as the rest of the hotel. Tourist Groups: During our short stay, I counted at least 4 foreign tourist groups that stayed at this hotel. One particular group was comprised mainly of teenagers who spoke little to no English and caused major disturbances throughout the night and the early morning hours. Even if you got the front desk person to call and ask for them to be quiet, they couldn't understand you anyway. Breakfast hours were regularly swarmed with people coming in and out of the eating area, congregating in the hallways speaking loudly to each other, and I even witnessed tour members knocking on random hotel doors thinking they were friends, when in fact, they were just regular people trying to get sleep. My family often had to find refuge from all the noise and hubbub in the lobby during breakfast, but that was soon interrupted with the entire tour congregating in the front to prepare for their daily excursions. If you are planning to stay at this hotel during the summer months, this is something to be aware of. It was incredibly disruptive to our stay. Amenities: Breakfast was only okay. I've stayed at comparable hotels in the past (i.e. Marriot Residence Inn, Holiday Inn Express etc.) and their breakfast spreads were always far more impressive. Here, the scrambled eggs were hard and pellet-like, there wasn't always sausages/bacon, a lot of choices came out of packages (i.e. packaged oatmeal/cereals), and there wasn't a lot of fresh fruit selection (i.e. sliced fruits) . If you like fried rice, however, there was always fried rice for the tourist folks in the morning. Bottom line - I was always able to find something for my kids and I to eat, but my husband stayed away entirely after the first day of being disappointed. Pool - we were not able to take advantage of the pool, although it looked nice and welcoming. Location: We are not originally from the San Francisco area, so it was difficult to decide where to stay to see everything we wanted (SF and Napa Valley) - should we fork over more money to stay closer to SF? Or can we stay a little further out and drive in when we needed? For those who would like to go into SF, I would suggest a closer hotel. With tolls and crazy traffic, the commute in was a little stressful. The town of Benicia, however, is lovely - the downtown waterfront had some really lovely restaurants. I can see why people would like to stay in this area. Overall: In the end, the hotel is nice enough. The lobby area is beautiful and welcoming. The staff were friendly and accommodating. Most rooms seemed to have been updated and refreshed. BUT if you were a traveller that got stuck in room #106 AND had to put up with the endless stream of tourist groups going through the hotel, you wouldn't be overly impressed either. Traveller beware.

    4
    « Lovely hotel, in convenient location »

    Very nice hotel, with large rooms. We booked a king room, and it came with a very large bed, fridge &a microwave, as well as a whirlpool bath. It was clear the receptionist checking us in Was new as she did have difficulty checking us in, and did ask me to pay for the room again when it was prepaid. Luckily the other receptionist managed to sort everything otherwise this review would probably be very negative. The pool is a nice size, with lovely hot tub. Even though location is close to the freeway, you can only hear the road when outside the hotel, and even then there isn't very noticeable!

    5
    « Friendly Staff - Lovely Stay »

    What a nice welcome, with a smile, makes all the difference. Everything was great, there is some road noise if you have a room at the front of the hotel. Other than that, perfect, just off the highway.

    3
    « Best Western in Benicia »

    The BW in Benicia is a decent hotel with a pool, jacuzzi and excercise room What you get for the price makes it a great deal including the free breakfast. The staff is friendly. The only thing that I didn't like was the jacuzzi/pool hours were 10am to 10pm.

    5
    « I love the staff »

    I was at this hotel for a very long period of time due to work. I felt safe and the staff was amazing. the facility is clean. the breakfast in the morning is good and the evening snacks a good as well. the staff serving the food is so friendly and caring.

    5
    « Our Benicia Best Western Stay »

    We had 5 couples for a Sat. & Sunday nite stay. Enjoyed our time there & all was very nice. Benicia is a lovely little town & there were many historical places to see, particularly the old State Capitol Building.

    1
    « No longer my favorite hotel »

    Asia messed around at check in: "I'm doing the best i can"/ "we don't have that room"/"we are sold out" & as I was ready to not stay, they found the room I had requested. However, it smelled (I had to run to housekeeping and get spray), no TV listings (ran back to housekeeping to get it). Ridiculous that I have to do all of that. I'm almost 70 yrs old. Bfast good. AM clerk Dorothy helpful. Submitted survey and rec'd an answer from Geraldine Felaire-Cantu, general manager with a canned reply, not caring at all about the problems I had. She clearly has too much on her plate to be the GM. I don't even think she read the email. This place went from #1, never a problem, great customer service to treating guests horribly. AND it cost $160+ a night!!!! I will never stay there again.

    4
    « No surprises »

    We stayed 4 nights in Benicia visiting friends. Good size room, typical of BW. Decent breakfast, housekeeping services. Fast wi-fi, and adequate parking, nice surroundings. Choose room away from freeway.

    4
    « If you end up in Benicia .... »

    Benicia isn't really you destination place in Northern CA (please tell me it isn't), but it f you do end up here it is a good spot to rest you head. Close to both 680 & 780 for freeway access (the freeway noise at the hotel was present but low). A few minutes from Safeway and a number of casual and fast food restaurants. Clean, free wifi, helpful staff, small fitness room, outdoor pool suitable for a dip (nowhere near large enough to swim laps), and a basic breakfast offering. Best of all, I left with no complaints, it won't be a highlight or even memorable but you'll get what you need and with a smile (seriously all of the staff seemed very happy to be there).

    5
    « Great hotel »

    This hotel is very clean and the staff friendly and helpful. The room was clean and in good shape. The bedding was nice and comfortable. The lady in charge of the breakfast room kept everything full and the quality high. The pool and spa were clean and working well. I would stay here again.

  • 5
    « Home away from Home »

    Great place to stay! Friendly, helpful staff. Nice atmosphere and quiet, safe, environment. Great place to stay if you are on business, vacation, or just passing through. Located within an hour of all the popular tourist spots. Only a few minutes to wonderful waterfront views in a quaint little town.

    5
    « Great Experience »

    Awesome experience, friendly staff, room was wonderful, price and value was perfect. Very pleasant hotel, every staff member was great, fast service, awesome clean room, fresh sheets, towels, great TV and internet.

    4
    « Nice and Comfy, but ...pricey »

    We stayed here for the weekend of Norcal Pirate Festival, June 17 thru June 20 and found the room wonderful, nice and roomy, looking out over the pool area. It was a nice stay, but a little higher priced than we really wanted. The places in Vallejo proper were less, but not in a good area. The breakfast was good, changed everyday for the hot foods. Only issues I had was the water jug deal in the lobby always ran out and it took them well over an hour to refill it AND every vending machine ran out of water and they were unprepared to have it refilled. It would have been nice to have bottles of water in the lobby to purchase

    4
    « Great Stay »

    This hotel is very clean and the staff friendly and helpful. The room was updated and in good shape. The bedding was nice and comfortable and the room contained extra pillows. The breakfast burritos on Sunday morning were wonderful and the lady in charge of the breakfast room kept everything consistently full and the quality high. The pool and spa were clean and working well. I would stay here again in a heartbeat.

    5
    « Hidden Gem in Benicia, CA »

    For a Best Western and its kind, my wife and I were very pleasantly surprised at how every staff member we came across was very nice and welcoming. From the reception desk to the facility person, the breakfast person, and even the cleaning people we crossed along the hallway - each had a ready smile and everyone greeted us either good morning or good afternoon. Our interaction with the people was on the same level as being in Ritz Carlton and that is no exaggeration.

    5
    « Fabulous »

    I was so shocked that this place was hidden in Benicia! I loved this hotel so much!! So clean, friendly staff, and one receptionist in particular helped us out so much after my wallet got stolen out of our car in Vallejo. I would most certainly stay at this Hotel again!

    4
    « Lots of business stays »

    I stay here most weeks for business, great employees, the General Manager is always pleasant and wants to make sure all is good. I rarely do breakfast at the hotel. The rooms have most of what you need if you stock up from the grocery store.

    5
    « Outstanding Inn »

    Heritage Inn is in a wonderful location close to all the Bay area has to offer, and far enough out for a quite retreat from the City. I am often in the Bay area and stay here because the atmosphere is fantastic, folks are wonderful and Downtown Benicia is a close walk with great places for food and Spirits

    4
    « Pleasant Stay »

    The front desk receptionist was warm, friendly, and helpful. We chose this hotel because it is dog friendly. They give you dog food at checkin! The room was clean and nice. No hair dryer in the bathroom though. Hotel is in a nice quiet area. Their are walking paths nearby, which was great for taking the dogs on their nightly walk.

    3
    « DISAPPOINTING STAY »

    Although we have stayed here before, this is the second time we experienced internet connection issues. Tried using the house computers and they were also affected. On the plus side, room was comfortable and clean. Location was a little noisy because of highway on-ramp nearby. Breakfast was a little disappointing.in variety..

  • 4
    « Great BW Plus »

    This Best Western Plus was well taken care of, friendly, convenient to First Street (where many shops etc. are), and comfortable. Our friend's got a wedding discount rate which was also nice. I also recommend the scones at Rags cafe just down the street.

    3
    « JUST YOUR AVERAGE STAY »

    Nothing special about this hotel. Mattresses need to be replaced. we had two queen beds and both sink in the middle. It's nice to know they wash the pillows but that has made them extremely lumpy and somewhat uncomfortable. Breakfast choices were typical. It would be really nice if they accommodated those who don't eat swine with other meat options.

    4
    « Benicia »

    The staff has always been great, some rooms have better beds than others but thats most hotels, i always request the 3rd floor its a bit quieter and seems a bit more updated. This hotel works great for business travel.

    3
    « So-so »

    Not very impressive. Weak breakfast. Room was clean and bed was comfortable. Hotel staff on entry was very average - not easy to follow in her instructions. Almost like she had said the same thing many times before and therefore was bored to describe details to me.

    5
    « Jwhalen »

    I loved staying here great rooms and facility Marbella the housekeeper was so sweet and very helpful!! The breakfast was very good with lots of choices and they even offer a evening snack with wine. There is a great place to sit and relax under a big tree near the pool.

    4
    « All you need »

    The employees go out of their way to make sure your stay is a good one. The rooms are clean and roomy; I manage a Hotel and these things are important to me and the grounds are clean and the breakfast is plenty.

    5
    « Great place to stay »

    We were in town for a wedding - the hotel was close to the venue - easy to find - Arianna, at the front desk was a gem (great customer service) - our room was large, very clean and the bed comfortable - would stay again in a heart beat - we had a wonderful stay

    3
    « Staff could have gone the extra mile »

    Please serve breakfast past 9:30 especially on Sunday and do not ask for 25. to mail a nigh gown to a client that was left behind. I had to donate it instead. Other than that the hotel was nice although was not within walking distance to the downtown area for restaurants, water, etc.

    5
    « best place to stay for the price »

    Very relaxing with the outdoor pool and hot tub. Had a whirlpool bathtub and the breakfast had a large selection to choose from. It is also pet friendly! Love the place. Will be staying again soon for just a night get away to relax. Thank you to all the staff for taking such good care of your people.

    4
    « Great Stay »

    Great amenities, close to freeway (easy on & off). On the other side of that, loud vehicle noise can be the only draw back of this property. Otherwise, the staff was great, the fitness room was good and the pool was inviting. Overall, I will try and use this location as much as possible. It's hard to find a good value these days...this is a good value!

  • 4
    « caring staff »

    Helpful Staff quick to take care of problems, a great Breakfast with protein and eggss and Chorizo and make your own Breakfast Burrito. The facility was a bit old, but they were installing new windows, and the beds and bedding were new and comfortable, I would stay again

    4
    « Comfy room »

    Nice room décor, comfy bed with nice clean sheets. Everything worked! Lights, tv, heater/fan and internet. The area is easy access for handicapped people and easy access to ice machine and breakfast areas.

    4
    « Great place to stay »

    I stayed here while in town for a wedding. The location was convenient and easy to get to. The staff was super nice and accommodating even with a last minute request for late check out! The room was large, clean and comfortable. Many of us visiting could visit from room to room with ease - not always an easy thing in smaller rooms. I stayed on the first floor next to the breakfast room - while I heard some noise it wasn't bad at all.

    5
    « Great customer service »

    I normally stay at a competing chain of hotel, this trip I decided to stay at the BW since our conference was held their as well. The staff help me secure a reservation despite them being fully booked. They greeted me by name when I arrived. The rooms are kept very clean and comfortable. I will come back to this location when I return t the area.

    1
    « They dont care »

    They don't care about the guest. My wife's computer was fried and they did nothing even after I filed a complaint as well as a insurance claim. The customer service over the phone was even less helpful. They had wrong info which they kept relaying to me before just simply reading through the notes to make sure as to what happened. I explained the situation way too many times to count!

    5
    « Best Western Plus Team give there Best! »

    From the friendly greeting by Geraldine at the front desk to the parade of service workers the courtesy and congeniality of the staff was very positive. Makes me think there must be something in the water in Benecia, CA! We had a lovely stay and the accommodations were excellent. The terrific group rate that the wedding planners had arranged was the icing on the cake!

    5
    « Delightful surprise »

    Not one for frequenting large chain hotels but we were stuck and needed a port in the storm. Literally. And what a nice surprise to find a genuine welcome and comfortable room. Indeed, the room was quite large and very very clean. Beds perfect. Wish it was summer - there's a lovely pool and best of all? It's Pet friendly!! We are both very pleased that we got stuck in this lovely little undiscovered town of Benicia. But please don't pass the word; we want to keep the Inn and the quaint downtown all to ourselves.

    4
    « excellent hotel service »

    This is an excellent hotel. The service that they provide is very very good, beginning with their always smiling staff, wifi, room, food, etc. The breakfast is really good with many options. The reason for not giving a 5 star review is the price (I should have used internet for booking)

    3
    « Acceptable, but a little noisy »

    The hotel is clean and in good shape. I did find the front desk friendly. Check in was a little bit slow and staff seem overwhelmed. But the hotel was sold out during my stay, two large groups, 1 Chinese tour group and a huge work crew from the refinery. It was very loud and busy, my room was on 1st floor and I heard noise from upstairs, neighbors, hallway and from window that face parking lot where trucks were left running. Unfortunately it was too loud and busy for me.

    4
    « Business Benicia »

    My experience with the front desk at "check in" is great. I prefer to stay on the 3rd floor it seems to be updated. Price good. Small gym but it works to keep the cardio up. Convenient location to eats. It works great for business trips due to beds are good and i sleep better than at other hotels.

  • 4
    « Perfectly Acceptable Stay »

    Hotel was very clean (especially smelling) and the front counter staff was accommodating. The room was neat and clean and fairly big. It had a whirlpool tub that I seriously considered but never got the chance because of work. I would recommend this hotel but you must have a vehicle because there isn't a lot of options walking distance.

    4
    « very clean and helpful staff »

    The staff was wonderful and the room was very clean as well as the grounds. I did have a problem with the noise factor from the other rooms and above us. The breakfast was good and plenty to get your morning going.

    5
    « Great place to stay »

    Great place to stay. Clean and welcoming. Friendly and courteous staff. Quiet. Handy to the freeway. It met all of our needs for a place to stay overnight following a family get together. We really liked it.

    4
    « Home away from home »

    The B.W.'s I've stayed with over the past six months have shared a couple of things in common - the staff's appear to be well trained not just in the paperwork side but the customer care/experience side of things, well done BW! As well, there seems to be an emphasis on refurbishing/remodeling/renovating the facilities, again, well done BW. I spend a lot of time away from home and it appears BW is trying to make a quests stay as comfortable as possible. I really liked your facility in Rock Springs, Wyoming by the way.

    5
    « Excellent For The Money »

    We always stay at this hotel when we are in the area. It is close to everything. Benicia is a great little town. Napa is really close. The freeway is right by. The staff is very nice. The breakfast is fresh and the usual expected items. The rooms are clean. The beds are comfortable. Lots of pillows so easy to find a comfy one.

    5
    « PET FRIENDLY! Great Experience, Clean and Friendly Staff, »

    My boyfriend and I and out two dogs had been camping all in Oregon and Northern California. We were headed into San Francisco to meet some friends and couldn't find any camping. It was a GREAT pleasure to see that this Best Western Plus took dogs. The fee ($20 per dog) was really reasonable for what we got in the room. The room we got was right by the exit and it opened up to a big yard for dogs (not fenced) but it was perfect for bathroom breaks. They also supple doggy bags incase you forgot yours. The girl that check me in at 10pm, was a hoot to talk with. She was very friendly and pleasant, and it was Thanksgiving night. It was a great stop on our trip, we left well rested and money spent well. (and we are pretty frugal people)

    4
    « Great service and staff »

    My rental unit was suddenly flooded, forcing me to immediately find quality, emergency housing for my tenant and her family. The people at Best Western Plus Heritage Inn in Benicia really came through. I especially want to thank Tiana, Asia and Monica for their patience and professionalism in helping me set up extended stay accommodations for my tenants during a time of high occupancy at the hotel. My tenants were taken care of very well, and the complimentary breakfasts and light evening snacks helped with the food budget. I highly recommend the Best Western in Benicia to business and vacation travelers, alike, who want a clean, new facility in a great town at fair rates.

    3
    « It was ok »

    The front desk staff was super friendly and helpful. We only stayed one night. The room was ok- but there were some issues with lights and plug-ins not working properly or at all. The pool and jacuzzi closed early. The price was decent for the room.

    5
    « My Favorite Place to Stay »

    Check in seamless. The staff was very friendly. The room was ready and my requests were met. The room was clean, the bed and pillows were very comfortable. The TV has a lot of channels. This is the only place I would stay in the Bay Area.

    4
    « Nice place right off the highway »

    Really friendly staff, we stayed on a Thursday night, so they had a little reception in the breakfast room with nachos. Kind of nice to get a snack. Room was clean, area was quiet, would stay here again.

  • 4
    « Helpful, friendly staff and nice happy hour »

    Front desk staff was extremely helpful. They had happy hour with nachos, pop and wine- this helped tide us over until dinner. It was tasty! Breakfast is included, decent for hotel breakfast. The room was quiet, the bed comfortable. Would stay here again!

    5
    « Great hotel in Benecia »

    The service at this hotel was great, very friendly staff. The hotel itself, and the rooms were very clean. The only minor issue we had was with the in-room internet. It didn't work very well. Other than that, our family had a great experience here.

    4
    « Would defiantly stay here again »

    We stayed here one night because it was close to six flags. Friendly staff, comfy beds, plenty pillows and towels. Short drive to many restaurants and the bay. Breakfast was very good; mexican breakfast burritos. Jacuzzi looked inviting, but other people were enjoying it.

    4
    « A lot for the money »

    We stayed in Benicia which is very comfortable for access to Napa and Sonoma Valley to visit vine yards. Also very convenient to visit San Francisco but DO use the ferry from Vallejo to San Francisco to avoid the horrendous traffic by car!

    5
    « I'd stay here again, no problems »

    I read the reviews regarding this hotel being adjacent to the freeway. So, when I made reservations I asked for non smoking and the non freeway side. Upon check in the clerk mentioned my special non freeway request and was able to accommodate us in spite of our late evening arrival. We were on the 3rd floor, room 325.The room decor was fine, zero smell of cigarette smoke, zero freeway noise. When I was walking in the hall I could hear the people in the next room talking but, upon entering our room I could not hear them at all. That was nice. AC was quiet and worked well. Breakfast offered a variety of foods. Biscuits and gravy, boiled eggs, sausage, yoghurt, some strange egg fold over things, waffles, cereal, some awesome orange passion guava juice, bagels & cream cheese, good coffee, Lipton tea, toast etc. The breakfast room was large and a large family reunion or something was there at the same time and large groups laughing and having a good time can be deafening in the breakfast room. Beds were firm with a moderate pillow top. TP well within reach. Flat screen TV was HUGE! We'd stay here again, no problem.

    2
    « not a good stay »

    breakfast room not run properly to busy hot tub tepid and not bubbling check in Major issue handicapped reservation room not held properly not honored so ha to use public bathroom to have a bar to hold on to very unpleasant stay disappointing other BW's have been great

    2
    « Worst Western »

    I made a same day reservation at this hotel but no one mentioned there was an issue with the water. For several hours there was none and around 7 PM there was only cold water in the sink & no water in the bathtub. The staff was courteous and tried their best however when I booked the room I should have been informed over the phone of this issue. The room was clean but certainly NOT worth the $147 price with or without the water. I did decide to checkout and was given a full refund. Again the staff was courteous but I would not stay there again.

    5
    « Great experience »

    The room was clean and the beds were very comfortable. Very happy that our non-smoking room did not smell of smoke !! The kids enjoyed the outdoor pool even though it is not heated, so it was a little cold at night, and we all enjoyed the hot tub. We also enjoyed the TV channel selection and free Wi-Fi. Great selection at breakfast, just wasn't fond of the eggs.

 

Getting to the hotel ...

All directions
·From: The north. Take Highway 680 South to Highway 780 to Vallejo. Exit on Central Benicia, drive east on 2nd Street. The BEST WESTERN PLUS Heritage Inn is just ahead. ·From: The south. Take Highway 680 North to Highway 780 to Vallejo. Exit on Central Benicia, drive east on 2nd Street. The BEST WESTERN PLUS Heritage Inn is just ahead. ·From: The east. Take Highway 80 West to Highway 780 to Vallejo. Exit on Central Benicia, drive east on 2nd Street. The BEST WESTERN PLUS Heritage Inn is just ahead. ·From: The west. Take Highway 80 East to Highway 780 to Benicia. Exit on central Benicia, drive east on 2nd Street. The BEST WESTERN PLUS Heritage Inn is just ahead.