BEST WESTERN PLUS Castle Inn Hotel,  Bassenthwaite

4.0/5  - based on 794 guest reviews.
Near Keswick, CA12 4RG, Bassenthwaite, Great Britain - See map
+44 17687 76401 +44 17687 76604

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
  • Outdoor parking
    Outdoor parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
  • Tennis court
    Tennis court
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Set in the calming shadow of England's highest fells, overlooking Bassenthwaite Lake, BEST WESTERN PLUS Castle Inn Hotel is the ideal location to explore the northern region of the Lake District. From the mysterious trails through Dodd Wood to the glorious views of the surrounding countryside, we can safely say that all rooms come with a view! Add to that more local points of interest like a nesting site of the beautiful Osprey or the majestic Skiddaw Mountain, and you'll be hard pushed to find many better settings for a truly relaxing retreat. . . there really is something for everyone to enjoy! Our extensive leisure and conference facilities add another dimension to this excellent accommodation, while easy motorway access makes anything possible as far as getting out and about (and beyond) is concerned. The hotel has a bronze rating with Cumbria Business Environment Network Scheme, and the family run friendliness is never ending! A pre-authorization with the same credit or debit card will be required at check-in for advance purchase rates.

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Room 1

Guest reviews


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based on 799 guest reviews
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Excellent
 
338
Verygood
 
273
Medium
 
97
Poor
 
50
Horrible
 
41
Business Business 55
Couples Couples 452
Family Family 148
Friends getaway Friends getaway 71
Solo travel Solo travel 9
Cleanliness
Location
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Service
Sleep Quality
Value
BEST WESTERN PLUS Castle Inn Hotel,Bassenthwaite
  • 4
    « Good hotel »

    In a lovely spot at northend of lake, great local views. Good food, great breakfast. Very good service from staff. Clean and tidy hotel. Spa area ok, nice pool and sauna and steam room. However was told by local user that jacuzzi has been out of action for 5 years!!! Near to the excellent Lakeland Distillery and Not far from Keswick. Good value.

    3
    « Local to the Distillery »

    Booked this as it was local to the Distillery bistro. Booked an executive room but please don't confuse this with an executive room at the likes of the Hilton or Pullmans. The room was basic and the furniture is dated. The view was overlooking the car park with the main road directly behind that, traffic was low but loud. The bathroom look as though it had been recently updated but again not what I would class as executive level. On a plus everywhere was clean and the staff were friendly and helpful. If you are not expecting too much of a place to stay then it's OK but if you are looking for a high level then I would look elsewhere.

    4
    « Amy and Lees Wedding »

    Very nice stay for two nights.Room very clean as was the bathroom and shower.Staff helpful and pleasant in fact hard to find fault,perhaps the bar snacks could have been a little more imaginative but other than that would definitely stay again.

    4
    « Satisfactory stay »

    My wife and I stayed on a one night DBB deal. It had the 'best rate available' but I am unsure whether we actually received that. It is my understanding that whilst we were staying in the hotel - there were as few as 25 guests - and it was eerily quiet about the place. We were allocated Room 62 and this was a modern, clean and comfortable room and my only complaint was that it did not have a bath. The modern shower was not the strongest either and I would have much preferred a room with a bath. had we been staying more than one night, I would have enquired about moving at reception. After getting some details of local walks from reception, we were hoping to do some walking in the Lake district and indeed did try, but the rain was so incessant that we had to retreat after about an hour. The hotel were very good about allowing us to book in early - I believe the girl on reception may have taken sympathy to us seeing how soaked we were from the rain. The receptionist was polite, professional and informative. After settling into our room, we quickly took to the heat and comfort of the spa. The Spa was overall satisfactory. The pool was a decent size to enjoy a swim. However, the sauna was far too small and at busy times you may have struggled to get into it as its capacity must be only 4 persons at most. Equally the steam room was insufficient in terms of amount of steam produced and heat created. the full potential of the Spa is not, in my opinion, being fulfilled. As the hotel was quiet and low in guest numbers, the Ritsons restaurant was closed on the evening and all guests had to eat in the attached Castle Inn tavern. You were able still to choose from the al a carte menu but it did not feel right to do so whilst sat in a lounge/bar area and we chose from its own menu. The ambience of the bar area is comfortable and the real effect gas fires create a warm feeling and a nice atmosphere. The young barman/waiter was a very pleasant young chap and served us well. The food was fine and we enjoyed what we ate. The location of the hotel is fairly isolated and as a result your options on an evening are very limited if you did want to consider moving on from the hotel. We didn't. We woke next morning to find that snow had fallen and made the Lakes even more attractive. We then enjoyed breakfast in the combined Ritsons restaurant/conservatory area and this was again more than satisfactory. My wife enjoyed her smoked salmon whilst I devoured the full Cumbrian breakfast. a minor complaint is that for a four star hotel, I would have expected my toast to be brought to me but instead you had to stand over the toaster in the conservatory and make it yourself. The hotel is quite a large establishment made up of differing sections. It clearly caters for weddings and promotes this line of business. Also I can imagine in the high season of summer, the obvious attraction of The Lakes, will attract guests. However in the low season of winter, when it was simply too quiet, our stay found a hotel lacking in atmosphere.

    4
    « Well managed »

    Large bright , warm and clean hotel. Service is to a high standard. There is nothing local to the hotel I.E local pub ,shop where it would give you a chance to have a walk. Small tv in the bar area ( Pint over £4:00) I had bar food which was enjoyable and tasty Gym , pool. Large car park to three sides.

    5
    « Highly recommended »

    Good hotel. First Class service from the two very busy men on bar staff duties. Reception staff very helpful. Room clean and everything on hand. Definitely use again on any stopover visit to keswick. Pool facilities also good although Jacuzzi was out of order.

    4
    « Quiet, Comfortable. Just what we needed. »

    Easy to find, and plenty of parking (though the signs from there to reception took us the long way round the building). The receptionist was polite and welcoming, giving us all the information we needed about the hotel and the area. It was a bit complicated finding our room, as again the signage, to our number, was a bit hit and miss. I think the previous occupant had come from somewhere hot, because the first thing we had to do was turn off the radiators. That aside, the room was large, well laid out and had everthing we needed: tea/coffee making fascilities, large TV, and plenty of hanging space. The bathroom actually had a bath - a huge tub with fancy taps and a waterfall - and a shower over that worked well. Unusually the room was well lit. Many hotels seem to forget that you may not only want light close to the bed. The bed was large and comfortable, the area was quiet, and we slept well. We didn't have dinner, as we'd already eaten well at the nearby Lakes Distillery, but there seemed to be a reasonable menu selection, and of course room service. Breakfast however was easy to find, well orgnised, and a large selection. The leisure centre was well appointed. We used the pool whiich was a very good size for swimming lengths, a comfortable temperature (30C), and at our time (6 - 7.00 pm) was quiet. Of course there was free WiFi. At our end of the hotel it kept dropping out, though when connected it seemed surprisingly fast for in the middle of nowhere. It was well served by bus routes, so would probably suit walkers. I'll happily stay there again.

    4
    « Enjoyable visit »

    Enjoyed a 3 night B and B break in October. The hotel was very nice, room clean, and a very good breakfast. Had our evening meal in the bar area where the food and service were fine. Didn't bother looking for anywhere else to eat. Lovely grounds and views. Hope to stay there again in the future.

    4
    « Spacious, clean, comfy »

    We stayed 1 night on second floor room. Specious, very clean, comfy bed, quiet. Good supply toiletries and towels. The pool is very good, warm - not too busy when we were there. Towels included which is a bonus and lockers available for £1 returnable. Nice sauna and steam room. The pool attendant was very helpful and the facilities are warm and clean. We enjoyed our swim as the weather was a bit miserable and it was lovely to be warm looking out at the drizzling rain on a cold wintery day. Pub food and service is very good. Wines approx. £20 bottle. Meals very tasty and good value with excellent portions. I had the pasta and my husband had the steak - very nice and with starters and wine, meal came to about ^60. There are plenty of seating 'areas' to choose from which is pleasant and a lovely, cosy lounge area with superb views for drinks. We spent the afternoon in Keswick (approx. 10 mins away), but the very helpful American receptionist was extremely helpful in advising us of places to visit, offering to photocopy a sheet from the folder of local walks. All together a pleasant experience and we would gladly return.

    5
    « Castle Inn hotel »

    We had a two day break at the Castle Inn hotel. The two course dinner in the evening was excellent. Different vegetables, not the usual everyday vegetables. A good choice for breakfast. We also enjoyed the swimming pool, steam room and sauna. Staff very friendly and attentive. Overall it was a genuine, value for money, wonderful treat.

  • 4
    « Lovely overnight stay »

    We got a last minute dinner bed and breakfast deal. Our room was small but modern and adequate. It looked out to the entrance of the hotel. The receptionist was friendly and efficient. On looking around we found that there is a lot of space for seating and having a drink...the only bar is at one side of the hotel. Our dinner was exceptionally good, great choice, wonderful attentive service and the food was presented on the plate beautifully. Tasted very good, compliments to the staff and especially the very talented chef. Well done. We also enjoyed breakfast which again was the usual options and was served by attentive staff. We would definitely recommend this hotel and would return. It does look like the owners are updating this hotel so maybe in the long term there will be a better flow through created.

    3
    « substandard »

    the hotel itself was good but spoiled by inefficient housekeeping and poor staff at breakfast time. soiled towel and face cloth left in room on our return after first day. items not replenished at breakfast ie orange, bread for toast also no butter

    2
    « Disappointment »

    Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.

    4
    « priceycheeseboard »

    visited for evening meal in bar area. Main meal okay but not very good cheeseboard. At £8 for this dessert I would have expected more than 2 pieces of cheese on the board - there were a few pieces of celery in a small glass perhaps to compensate for the lack of other items! Very dissapointing

    5
    « Birthday weekend away. »

    A three day weekend away for my 50th in a first class hotel with mint facilities and food and drink not to fail within easy reach of major Lake District walks and attractions without being smack bang in the thick of it.

    4
    « 4 day stay in Autumn »

    Very pleasant stay with friendly helpful staff. Clean, warm, comfortable and very reasonably priced. Nice situation for north Lake District. Would definitely stay here again and recommend it to friends.

    2
    « Disappointed »

    Booked executive room as a special treat only to be booked into a room with small windows overlooking the car park. Room was small. Went to swim and have a jacuzzi only to find jacuzzi had been out of service for months. Hotel is still advertising it. First night food and service in the bar was excellent but unfortunately second night service was dreadful and the wine was warm. Dessert was served differently. Very poor. Room wasn't clean. Rim around sink was black. In fact filthy. All in all big disappointment and very expensive.

    5
    « Professional and friendly staff »

    During our three day stay, we found all the staff at the hotel very professional with a high level of etiquette throughout. The accommodation was well prepared and the food was good. It was noticeable that in the seating in the public rooms did not feel crowded.

    4
    « castle inn »

    A very comfortable hotel, in a lovely location. We were very pleased with the quality of the breakfasts & dinner in the restaurant. Staff were all very helpful.The spa facilities were good & very welcome after a day on the fells

    4
    « lovely weekend stay »

    We booked a two night stay , hotel was lovely our room was very big (family room for 4) we dined in the restaurant the first evening menu was a bit limited though enjoyable, next night ate in bar more choice and also enjoyable. We visited the nearby animal park, the surrounding area is lovely. We would return to this hotel my only problem is that there is no power point near a mirror. This is a common fault with hotels. Staff were all helpful and friendly.

  • 4
    « Food only »

    Some friends of ours came to visit the area and do a bit of walking so we popped by to have a catch up and something to eat. Very nice welcoming bar/lounge area where we found our friends having a drink. I went to the bar and ordered a few more drinks and got a pint of lager that was very nice, local brew cannot remember the name of it. We got some menus and chose our food. I went for the fish and chips, wife chose the tuna steak salad, Friends chose the risotto and madras from the specials board. All meals were presented very well. We were all very happy with our food and were too full for deserts. We had a few more drinks and paid the bill which came in very reasonable for dining out in a top hotel

    4
    « Here for a wedding nearby! »

    Great location for walks and the main town on Keswick roughly around 7 miles away. Stunning scenery and a great hotel whether on business or personal. Clean, friendly and polite staff and a breakfast that is cooked fresh to order.. No buffet here (apart from the cold section)

    1
    « Over priced, disappointing stay. Wouldn't recommend »

    Very expensive room rates, drinks and food. Hotel guests (from a wedding) congregated outside our room to smoke throughout the night (outside reception). Dined at the hotel one night, constant stream of wedding guests passed our table while we were eating to use the quiet bar - very uncomfortable. Large bin filled with food waste (from wedding) was on the corridor from the pool - disgusting. Breakfast was disappointing - not enough for my husband. Eggs made with cream and very runny. Would not recommend this hotel

    4
    « Quite good »

    Rooms were quite good,although some members of our party were not impressed with their room as it was close to the reception and were unable to open the blinds as they would be overlooked.Pool was OK sauna and steam rooms adequate. Tennis courts unusable as it was grass which was too long and there wasn't a net up similarly the putting surface was the same. Table tennis excellent.Breakfast good.Can't comment on the dinner menu as we ate out at two excellent pub/restaurants in the vicinity

    2
    « Not up to scratch! »

    First of all we booked a double room got there and two single beds had just been put together with a double sheet across the top so there was a huge gap in the middle of the beds, there was a dirty tissue in the bedside draw, hairs in the shower and toothpaste still on the sink! Then at 2am the wedding party were wrestling outside putt bedroom and shouting and running up and down the corridor next a group of lads were shouting from outside then banging on and urinating on our window from the car park complained to reception by the time they had done anything they had buggered off in a taxi after urinating on several guests cars! Spoke to reception about it again in the morning and was told the manager would be in touch still no word!

    4
    « Nice hotel »

    There for two nights last week and it was very pleasant but at over £200 for two nights it should have been ! Lovely breakfast (not included in price) and pleasant staff. Previous visitors hair in the bathroom and many of the double doors in the place were very grubby on the door plates.At the prices they charge they really need to up their game.

    4
    « Good Hotel with nice rooms and lovely pool »

    Just stayed for a weekend at Beginning of October (2016) we had a superior room, which was really good, With views over the hills on 3 windows. it looked like it had been recently refurbished and was in very good condition with masses of space with a bath and separate shower. I would say its worth paying the extra for a superior room. We had an evening meal in the bar (fish and chips) and found it very tasty and worth the money. They serve food in the bar area and in the restaurant. The breakfast was very filling, I had a full Cumbrian breakfast one day and Smoke salmon with scrambled egg the other. We went to the distillery for a visit around 3-4 miles away and worth going, we found discount in one of the leaflets the same with a boat trip from Keswick always worth checking brfore spending any money. The hotel has a lovely swimming Pool (remember to take £1 to go in the locker) a sauna and steam room as well as a gym. This is a good hotel to use as a bast to visit the north Lakes area we usually go to the Windermere area but this is a very nice alternative.

    4
    « Nice sized rooms »

    Stayed here for 1 night as was attending a wedding near by. Check in was fine, Family room was lovely and large, massive bathroom with bath and shower. Separate living area. Absolutely great for families or friends wanting to share. It's very difficult to get a taxi from here, called 3 different companies who all refused to help as we were too far out. Breakfast had a great choice. Would stay here again if was in the area.

    4
    « Cleanliness not up to scratch »

    Stayed here last night with boyfriend as we celebrated a wedding at nearby armathwaite hall, when we booked there were no standard rooms left so we booked an executive room, I can't find the reason why as it really didn't warrant the name and extra cost, the hotel itself is ok, quite nicely appointed and staff were friendly but the cleanliness leaves a lot to be desired, our room carpet hadn't been hoovered and had quite a bit of crumbs etc on it, the sink wasn't great either and if you saw the way the cleaning is done you would know why, all down the corridor outside our room was masses of bedding everywhere but worse still, right outside our room was a plate of uneaten cold food left next to pile of glasses with dregs of drinks in!! The plate of food stayed there for some time, we couldn't believe it, do I really need to see this on my way out of our room?!? As if you wouldn't dispose of it straight away!!! Very shoddy practice there I'm afraid, you need to train or change your cleaners!!!

    5
    « Perfect short stay in the Lake District »

    Spent four days in the northern Lakes and this is an ideal spot to explore the surrounding countryside. The hotel staff were very efficient and friendly, the food was delicious and our room (executive) was large and comfortable (although the mattress was probably ready for changing).

  • 3
    « Dark room »

    We upgraded to an executive room we were given room 2 which had only a small window with a view of the reception and the car park. But between that view we had a trellis fence with foliage two feet from the window, which prevented very little natural light in through a small window. Considering the hotel is quite isolated in one of the most beautiful parts of the U.K. it was very disappointing.

    5
    « Lovely meal »

    Tonight we thought we would try the Castle Inn for a meal, it was lovely; we had the risotto and the cod and chips. The meals were delicious and the service was First class. Even a bowl of water was brought for our dog. I would certainly recommend it.

    5
    « Fantastic »

    Only booked this as we wanted to go to the nearby distillery on our way back from Fort William to Wakefield Loved every thing about this place.. location, staff, comfort, bar( and the excellent bar man!!), OH loved the breakfast( I just have fruit... but they had soya milk for me tea!!) We will return!!!

    5
    « Beautiful location - excellent food - wonderful staff »

    We are traveling with a tour group and have just spent four nights at the Castle Inn. The setting is beautiful - lovely grounds - very quiet (although lots going on!) - a beautiful pool. The front line staff team are really exceptional - a special thanks to Helen (who is quite amazing in her versatility and unflagging enthusiasm), Fiona (very helpful and attentive) ... and Matthew, whose friendly and very professional demeanour each morning in the dining room got our day off to a very positive start. Housekeeping - in terms of linens and cleanliness of rooms is a bit lacking, but not a major deterrent - Bathroom tub caulking desperately needed a do-over in our room - very grungy (in an otherwise beautiful room). Pillows were the worst we'd experienced in our tour - fat & unyielding - had to go without a pillow. Our bed was lovely to look at, but had no box spring and was quite hard. However, we would not hesitate to recommend this hotel to others. Food was very good - beautifully prepared - simply delicious! From starters to mains to wonderful desserts, we all really appreciated the skill of the chef & supporting team in the kitchen. Thank you for providing such a good 'home base' for our explorations in Cumbria

    5
    « Beautiful scenery »

    Lovely hotel, staff very friendly. Good location for visiting Carlisle and Keswick. Peaceful surroundings. Room excellent. First class restaurant and also has a tavern. Sauna, steam room and pool very inviting. Gardens well maintained and spacious. Tennis courts.

    2
    « Poor customer service »

    Booked 2 standard rooms here for a friend and myself. On arriving the room had clearly been smoked in iver a period of time. The smell was very strong and the window was open. On notifying reception i asked if another room was available and that I was willing to pay to upgrade. I was told the hotel was full booked. I asked if there was anything they could do to which they said 'no'. Perhaps a review of your customer complaints service guys. Im not a complainer by nature and really cant be botherer. I wont be visiting this establishment again...feeling ripped off. Standard room doesnt usually mean smoked in... Eugh. Nice stained bed too guys.

    5
    « Great Best Western Plus Hotel from the outset - Beautiful surroundings a bonus. »

    From the outset I was looking forward to staying here, having been given great help by the Best Western team over the phone. Me and my daughter stayed at The Best Western Hotel along with our small dog. A little difficult to find, at first, but that maybe because of my complete lack of a sense of direction. The surroundings were beautiful! and we were greeted by a very welcoming and helpful receptionist. We found the room which was very clean, laid out well and had a beautiful view of the grounds surrounding. We ordered room service of chunky chips and brownie, which were outstanding. We used the gym, the swimming pool and the sauna, all of which were clean and well looked after. We both slept very well, in the large comfortable beds. The only criticism I can give was the poor quality vegetarian breakfast in the morning. (Glamorgan sausages contain peas and sweet corn - not great for breakfast). Overall a fantastic stay, one hotel I will definitely be returning to.

    4
    « Great hotel »

    I've recently returned from this hotel from a family party over the bank holiday and got to say we thoroughly enjoyed ourselves. Room Clean, spacious, fixtures and fittings to a high standard, tea coffee station, good pressure on the shower and a safe, but could benefit from a mini fridge at these prices I would expect one. Food Breakfast was fantastic couldn't fault it. We had lunch in the bar one day, 3 cokes, 2 kids meals and a pie and chips £32!! The pie was bland couldn't taste the ale although the steak was tender. For those prices I would expect perfection but it seems to be the norm anywhere in the local area in terms of food and drink pricing. Staff Very friendly and extremely accommodating. They made us feel very welcome. Hotel and facilities Hotel is in a good location, great views and easy access to M6. Swimming pool is a good temperature with a sauna and a jacuzzi, although the changing facilities need updating, my daughter didn't like getting changed in the mens communal area! Needs family changing areas. Hotel advertises a putting green and tennis court however these are over grown. Summary Thoroughly enjoyed our 2 night break at this hotel and would definitely recommend to anyone visiting the local area. If it wasn't for the very high pricing I would have given five stars. Thank you to all the staff for making us feel very welcome

    4
    « Fantastic Break in the Lakes »

    We have just had a fantastic break in the lakes even the weather was good! The castle inn was in a great spot for exploring, climbing up skiddaw and watching the ospreys! The staff were attentive and facilities good for our family of 4. Thank you and we hope to return.

    5
    « Good venue & meal with our friends »

    We were in the Lake District with our friends & met them in this hotel for a meal as this is where they were staying for a short break. The service was good and the food was good value for money. We had the chicken from the specials board and our friends both had fish & chips. We all enjoyed our meal and would recommend the hotel for good food & service.

  • 5
    « Welcoming »

    Stayed 3 nights whilst attending a family wedding.Room clean and comfortable,breakfast good and bar food excellent.Staff very friendly and efficient.The only down side to our visit was the weather. Highly recommend,will certainly stay here again.

    5
    « 2 night break »

    A lovely hotel near the beautiful Bassenthwaite lake. Short travelling times to Keswick and Cockermouth within easy reach of main roads including the A66. Plenty of areas to sit amongst friends and enjoy a drink from the bar but also quiet areas including a large lounge area with stunning views across Bassenthwaite. We used the pool area including sauna and steam room all available from 07:30 (towels provided). We had a nice meal in the restaurant on our 1st night and a bar meal on the second night. Local beers and other brands are available. A great place to stay. Close to the M6 and many other tourist areas. Staff very pleasant and helpful.

    5
    « Warm welcome as always! »

    Although having stayed here numerous times in the past the weather was great for camping so was nearby but fancied pudding and needed some Internet to do some admin. I stopped off at the Lakes Bar to have a drink, food and use the Internet and was welcomed by the bar manager and looked after very well, in great humour by him. Still as lovely as always!

    3
    « Room not clean, cold breakfast »

    My daughter and I visited with my two grandsons a couple of weeks ago. I was in a superior twin room with my grandson and there was a stain on the carpet, white fluff on the carpet and a long hair on the bathroom floor. Clearly this room was not cleaned properly. The rom was redone but the stain not cleaned. Yuk! The beds were comfortable and we slept well. My daughter and other grandson slept in a double bed which he wet and we were subsequently charged £40 cleaning charge which we objected to but there was no doubt we were having to pay. We were told the hotel had to hire a machine in and that is why it was so expensive which turned out to be untrue as they told us later that they had a machine on site. I appreciate that the mattress had to be cleaned and disinfected but to charge £40 is extortionate as far as I am concerned. The breakfast - we ordered coffees when we were shown to our table and again when they came to take our breakfast order. My scrambled eggs were tepid, the bacon lovely and the "grilled" tomatoes uncooked, it was difficult catching anyone's attention as there was not enough staff serving. We had to make our own toast, which is not what I expected for the price we were paying. The toasters were very slow and customers were very disgruntled hanging around waiting for our toast to pop. The preserves were beside the toasters while the butter was on the tables, a bit odd everyone thought. We complained about the food but again, there was no leeway with the management, We were also charged an extra £5 each for the boys breakfast which we thought was very pricey. One had bacon and egg and the other cereal. We left very unhappy, me in tears at the coldness of the staff, I felt they couldn't have cared less about us, we certainly won't be going again which is a shame as we have been twice in the past and got good service then. Sadly, not a good experience of what was for us, a big treat, in a posh hotel.

    5
    « Richard »

    Stayed here with my wife while visiting the Lake District. The staff on reception were very polite and greeted us in a very friendly manner. The room was clean and overlooked the gardens. Spacious bathroom with a bath and shower cubicle. Towels were changed daily and the complementary tea and coffee was replenished. The hotel was in an ideal location and had ample parking spaces. We did not use the pool or gym as we spent our time exploring the local lakes with friends. The restaurant food was superb and at breakfast there was plenty to choose from. For visitors with children there is also a games room with plenty of board games and use of a table tennis table.

    4
    « Very nice weekend »

    My partner and I were attending a wedding at Armathwaite Hall and decided to stay two nights at Castle Inn, as it was walking distance at the end of the night. Staff took our luggage to the room for us while we were out at the wedding. The hotel room was nice with a good sized bathroom. We made use of the pool and sauna the following day and were lucky enough to be able to sit in the beer garden in the warm sunshine, it was lovely to enjoy a bottle of wine with the wonderful surrounding views. We ate in the bar once the sun went down and both enjoyed our meals which were typical pub food. We enjoyed the breakfast also and would return.

    5
    « Holiday at the Lakes »

    Excellent location for visiting the lakes. Quite and relaxing in the evenings. Swimming pool was very good. All the staff were friendly and helpful. The room was excellent as was the bed had a good nights sleep ready for the next adventure into the hills. First time in the lake district and it didn't disappoint

    5
    « Overnight stay »

    Lovely location, great room with lots of space, excellent food in the main bar and breakfast was lush, clean and staff very helpful, bonus of using swimming pool and steam room, overall a very relaxing and enjoyable stay, would recommend this hotel and its facilities, ample on site parking.

    2
    « Best Western Plus - plus what? »

    Called in on a Tuesday evening just for a quick meal. As you go in the main entrance there is nothing welcoming and you cannot see a reception desk or any staff. We followed the signs to the bar area. This s a bit disjointed with a big area then a dogleg turn through a smaller area and through to the bar at the back. With the layout customers cannot see the bar nor can the bar staff see the customers. The decor is dull/bland with a red check carpet, black leather chairs and dark wood tables. Corporate decor, nothing modern and bright or even Lakeland twee. Bar service slow as staff under training and as there is only one till this held up everything. Food, steak pie just ok, gammon egg and chips, small gammon but reasonable quality, egg on the cold side. Although staff delivered the food no one came round to ask if more drinks were required. There were only a handful of customers in the bar and I could not see anyone in the restaurant. Before landing at the Castle we had tried two other venues that were full to bursting and we could not get a table. This possibly tells you more than my review and should tell the management that they need to up their game in every area.

    4
    « Lake District Hotel »

    Convenient location to hikes and lakes. Nice view of Skidaw and in walking distance to trailhead. Nice bar with view. Room was great for three guys visiting from conference in Manchester. Blaw, blaw, blaw, blaw, blaw, blaw!

  • 3
    « Nice secluded location but customer service could be better »

    Rooms are a bit outdated but comfortable. I liked that this hotel is away from crowdy town centre. Good location if you like hiking and after a long day out, you can have a nice meal in the pub downstairs. Food was delicious although our order got wrong on the first night. Please be aware that the breakfast is served on different times on different days of the week. Due to this we have missed our breakfast (by 15minutes), i know it was my fault as i should have paid more attention :) Nevertheless, i approached reception and asked if they can bring some croissants and a coffe to the room which was not a big request in my eyes as they surely had leftovers anyway. Unfortunately computer said no and we had to get a breakfast in Keswick :)

    5
    « Good break »

    Excellent room the one in the website pictures with the apples on plate (but no apples in our room) with fantastic views down the valley and over the grounds. Staff were very pleasant and helpful, Main style restaurant menu lacked choice as I am not a fish lover, Ritson bar meals excellent choice, also the Black Sail real ale. Had no problem with Wi-Fi staff sorted it out on my phone as there were two connections. Overall had a great time

    4
    « Good pub food »

    As we were staying close by in a cottage we ate here twice during our weeks holiday and were not disappointed. It is however a bar in a hotel and feels like it, it is not really a pub atmosphere but pleasant nonetheless. The food on both occasions was very good and so was the real ale (very unusual for a hotel bar!) We also found the bar staff and waiters to be very friendly and hospitable. We were also able to take our two dogs into a limited area of the bar.

    4
    « Very good stay »

    B&B here, attending a Wedding Celebration nearby. Hotel is rather spread out, with a rather strange 'geography. ...however, our 'Executive' Room was fine and the breakfast impressive. Only the coffee was poor....' Not cheap, but good quality.....

    3
    « Overnight stay for family wedding »

    stayed here a few times years ago and found it much more cosy then, it now seems a little on the corporate side and lacks a little homeliness. Breakfast time seemed short on staff and we had to clear used crockery to an empty table in order to enjoy our meal. Areas were looking a little tired. We had a snack in the bar and were amazed to be charged £4 for a toasted tea cake and £3 per person for a pot of tea! Overall it was ok but wouldn't choose to stay for any length of time, I think there are nicer places at cheaper rates than here.

    1
    « Rubbish »

    The Hotel itself is ok but the attitude of the staff is terrible. Instantly more concerned with taking pre-authorization payments and checking all is correctly paid before even saying hello. Says it has wifi but that didn't work during our stay. Poor hotel layout meant walking all over the place from the car park to reception and back to the room.

    4
    « Comfortable, country hotel with real ale »

    My wife and I stayed at the Castle Inn Hotel while attending a wedding at Armathwaite Hall which is about fifteen minutes walk away. The hotel is easy to find on the main A591 road from Keswick. It has a large car park and a health club/swimming pool. The bar had two very good real ales and although we did not eat, we noted there was a wide selection of bar and restaurant meals available via room service. Breakfast offered decent value with cereals, fresh fruit, bread, croissants and pastries along with a full menu of hot dishes cooked to order. The en suite bathroom had a spacious bath with shower but we found the toilet flush a little erratic. Overall if you are visiting this part of Cumbria the Castle is a convenient place to stay with comfortable rooms and good dining facilities.

    5
    « One night stay »

    Our children treated us to a one night stay at the Castle Inn Hotel . Staff were very pleasant and gave us the run down of the Hotel . The room was lovely with a four poster bed . The restaurant food was very tasty and well presented . Sat in the bar for a couple of drinks which was nicely set out .In the morning we had a full Cumbrian breakfast which was also very tasty . We would go again in the near future.

    4
    « Birthday break »

    My husband and I stayed at the Castle Inn for 3 nights from July 12 th we arrived a little early, and we were greeted by a lovely receptionist Leanne, she said it would be 5 mins till our room was ready we were offered coffee or a cool drink, on getting to our room, we found it only had a shower, I booked through Best Western site and asked for a bath, but they had not told the hotel, so it was not the fault of the hotel, I went back to reception, and spoke with Leanne and she quickly allocated us another room with a bath and also a large shower a big thank you to Leanne, our evening meal we had in the restaurant , which my husband and I had to ourselves, the meals were very nice but the main meal was served on a rather large piece of slate not very good as any liquid spilt off it and it did not keep the meal warm our poor waiter Matthew must be strong to balance 2 of these large slates and try and keep them level so no liquid spilt off them,I think you should go back to ordinary plates !! Well done Matthew a very pleasant and attentive waiter, all in all a very nice hotel we have stayed here before and would recommend it lovely views from the hotel .

    4
    « Nice location near the lake »

    Very nice hotel, with large, well furnished rooms. The internet was very poor, but otherwise the hotel and the breakfast were great. Short walk to Bassenthwaite lake, so very well located, particularly if driving down. Keswick is around 15 minutes away.

  • 5
    « Malcolm& deborah »

    We stayed here on the 16th July for one night bed& breakfast and from arriving to leaving we was made to feel very welcome. Everything was what we wanted, and would most definitely come back. Thanks to you all.

    2
    « Portion control far too well enforced - staff not overly interested in my observation on this matter »

    If you want a decent meal for the same price please visit Armathwaite Hall Hotel which is just down the road from this Hotel. I ordered the fish and chips but before asked about portion sizes and was told that "to make the dish look good" the chips came in a bucket shaped receptacle and the peas were in a circle the size of the bottom of a pint glass - sounded good until the dish arrived. The fish was about 5 inches long and served on paper which when even slightly greasy disintegrated into the food (fish was not overly greasy to be fair). There were 5 (five) "chunky" chips sticking out of the small portion control bucket receptacle and the peas were single layer and the size of a half pint glass base. When I made an observation to the barman and (I believe bar manager) I was told that my observation would be fed back but offered nothing in return. As I say - I would recommend / advise that you go to Armathwaite Hall for a decent meal for a very similar price with good service (see my previous review). Two normal "pub" meals - a pint of coke and a bottle of sparkling water = £30.40.

    2
    « Gone down »

    I have stayed at this hotel several times before. This time I experienced poor service, rather grubby room and over priced bar food. As a regular Best Western user, I hold a Diamond Elite card. This entitles the holder to a complimentary upgrade. None offered even though they had availability on the website. The skirting boards had a layer of dust and coffee stains. Desk drawer broken and had a layer of dust. I ordered some nibbles at the bar to be followed by a 2 course meal. Nibbles and starter arrived together, the fish cake starter was cold by the time I had finished the nibbles. £13 for a very average steak and ale pie is too much. I did bring all of these issues to the receptionist on departure. Overall very disappointing given the generally good experiences on my previous visits. Unlikely to return.

    3
    « Must Do Better »

    Foisty room, tiny en suite, faulty toilet seat. No view at all from room. Receptionist no interest in stay when checking out. Poor value for money, despite being regular visitor & BW Reward card holder. Try elsewhere for better value for money. Jaccuzi still out of action after many months.

    4
    « Great Break »

    The hotel is rural, quiet and just what we needed for a break away from the rush of every day life. Good amenities ,great staff and brilliant food. We celebrated another birthday with a meal which any restaurant would be proud to have served and breakfast was also very good. If you want peace and quiet this is a great place to be.

    5
    « Always a pleasure »

    Now I know it's not the grandest of hotels and there is plenty to say I wish they would do that up a bit. But the castle inn seems to have a charm that can't be bought. So I guess that's why we keep coming back now over 8 years since first visit. Staff always very helpful food plenty and good standard. Breakfast is outstanding. The setting of the hotel is breathtaking with fine views all around. Great setting for walking cycling or just to relaxing.

    4
    « Sunday Lunch »

    We booked Sunday lunch to try somewhere different! We were not disappointed at all! Arriving at 10:30 we had access to the Spa facilities until our table which was booked for 1:30 ! We both enjoyed a swim in the heated pool and the steam and sauna rooms! We also could have used the gym which is very well equipped! Sunday lunch itself was just perfect! My girlfriend had Salmon and I had the roast beef with all the trimmings! Both meals were really good and we both enjoyed the sticky toffee pudding to finish! Afterwards on our way out we discovered a games room with a full size Ping pong table! We could not resist a quick game and a good laugh! The decor is a bit tired but even so we will Definitely be back!

    4
    « Loved it »

    Had a lovely relaxing stay with friends, room was immaculate , can't fault it, pool great, location great ( nothing around ) so very peaceful, staff were rushed abit in the bar, service was ok. My only complaint, which wasnt really a complaint as such, was I ordered a Tuna steak for my meal in the bar area, it came and it was raw inside, so i asked for it to be sent back to be cooked, i was happy to have that steak back , im not a fussy person at all, but this was inedible . Upon my steaks return, I was told i should have asked for it ' well done' .... Is that even a thing with Tuna? Plus if it was a speciality fish restaurant i could understand this and also be advised on fish cooking times.....i fear they just messed up and rather than just apologise and return it, this bizarre non acceptance of responsibility was issued instead ....... But it didnt ruin my visit, i had a great time .

    5
    « 2 night stay »

    Great location, ideal for visiting the Lake District. Our room was large, clean, quiet and comfortable. We particularly liked that the window in the room was able to be fully opened, as this is so often not the case, and we prefer to sleep with plenty of fresh air. The bathroom was large with a bath and separate shower cubicle. Breakfasts were good, and we ate one night in the hotel bar, which was also good value. We had hoped to use the swimming pool, which looked very nice, but had no time, as we were busy exploring the area.

    3
    « Lunchtime snack »

    My wife and I visited The Castle Inn bar for a lunchtime snack and both chose the soup of the day Potato and Cheese with a hot herby bun. We both agreed the soup was thick and tasty served to us by a friendly member of the bar staff. The bar was quite on the day we were there.

  • 1
    « June gordon »

    Glad to get home to get some sleep. 3 nights of squeek, squeek, squeek. Everything squeeks. Drove us mad. Staff said we could move for an extra £30 per night !!!!!!. prices in the bar a scandle. Breakfast although very nice over priced. Would i go back ?. NO. Worst Best Western hotel i have stayed in. Not recomended.

    5
    « Quiet and peaceful »

    A lovely quiet location for an overnight stay while going to Carlisle on business. Well signposted, good parking and a warm welcome on arrival. As a solo traveller, I ate in the bar area, which was popular that evening. Food was good and well presented, with friendly service. Slept well in the spacious bedroom with lovely bathroom, I suspect recently refurbished. Breakfast choices were as you would expect.

    2
    « Wouldn't visit again »

    Check in was very bad. We had a baby in a buggy and cases. We were directed in the wrong direction for our room. There were no clear signs to where the room was. There were stairs which no pre-warned us about or offered to help with. On mentioning at check out "I am very sorry" Room service menu was out of date so meals we called for were no longer in stock, we had to take other options. The food was pub standard and wasn't worth half of what we paid for it. For example if ordering a pie in a 4 star hotel you don't expect a dish filled with bad pie mix and a separately cooked pastry lid on top, served with frozen not fresh chips and half a plate of peas. The room was good, the hotel looked clean and modern. Breakfast was good staff at breakfast less so. We will not be staying here again

    2
    « False advertising »

    The trip got off to a poor start, having to wait 10 minutes to check in, only to be held waiting again whilst the receptionist took a booking over the phone, just when we thought the 2nd receptionist would check us in, she then took a booking on the phone, whilst we waited to be booked.... The Jacuzzi advertised on the website, has been decommissioned for the last 4 years... The saving grace of the trip was the food and the service in the restaurant

    3
    « evening meal »

    this was the nearest place to eat for us staying at the Armathwaite Hall Hotel. As well as a main restaurant you can eat in the bar, the menu is varied and reasonable priced. the presentation was good, the downside was the tuna steak was overcooked and the pastry top to the steak & ale pie was cooked separately, service was not great but the poor guy was on his own doing everything!

    2
    « As You'd Expect For A Best Western! »

    We booked in here after leaving our first hotel because it was poor..Don't think this was much better to be fair! We had issues on arrival with the cost of the room and the reception manager charged us more for the room than what was advertised and booked on Booking.com, we were told we could pay the extra or have a cheaper room in an annex across the courtyard from the hotel!!! We begrudgingly paid the extra to remain in the main hotel. On entering our room 69 we found the remnants of facial hair in the bathroom sink from the last occupant and the floor was covered in dust and hair!! Room wasn't that clean and not sure i'd want to use much in the room and we didn't! Breakfast was average and felt we were being watched by the head receptionist who stood guard in the mornings-all very odd! Complained again on leaving about the issues experienced and they took the evening meal off the total bill of stay.

    5
    « Breathtaking view »

    We were unprepared for the sheer beauty of this hotel, with its large garden, enclosed terrace, and elegant facilities. Sit in the garden in the with a glass of wine and watch storms over nearby mountains. Dinner was quite good.

    4
    « Relaxing weekend break »

    The hotel is in a beautiful relaxing area, away from the crowds, yet accessible to all the sites. We had a very large room, with a four poster bed, and 2 sofas. The bed was reasonably comfortable, but the bedding could have done with being a little larger and kept coming off the mattress. The room was clean, but the sofa was a little thread bare in places. The pool, sauna and steam room were adequate especially as we had them to ourselves for a long time. The food quality varies. but on the whole is good. Helen the deputy manager is worth her weight in gold. She was pleasant, helpful and could think outside the box. Matthew and Petre were also pleasant and capable and 2 of the waiters kept us amused. I think the quote of the holiday was when I wanted to know if the milk was semi-skimmed. I asked ?Is this full cream?' The answer was 'No it's milk.' My husband and I were very amused. Bassenthwaite Lake is about 25 mins walk down the road. It is well worth visiting. Really beautiful and peaceful. We had a nice stay and would return again.

    5
    « Our Stay »

    We stayed at the Castle Inn Hotel to celebrate my partners birthday. We had a suite which far exceeded our expectations and had a wonderful time. The weather was brilliant and we were able to do plenty of walking in the Lakes.

    2
    « Great Hotel, terrible management »

    4 of us decided on a surprise weekend for my partners birthday in lakes and this hotel is a great value for money. Upon arrival, the receptionist was helpful and welcoming along with the staff in the pub. The rooms we very tidy and in all honesty the pictures on here do not do it justice as it is a very beautiful hotel. Unfortunately our stay was completely ruined by the breakfast staff and mainly the "manager" Helen (avoid her at all costs!) as 2 couples aged between 23 - 28 we was automatically judged. The food was cold and you would probably get a better fry up in a greasy café! The smoked salmon was at least 3-4 days old and when I asked the "manager" how old she told me it was fine and fresh in that morning. Before taking our plates she placed the bill and ran to reception to check a card was held on our rooms in case we did a bunk. I was laughed at by a member of staff because I asked for a card machine and at this point my partner was so disappointed with the service he wanted to speak to the manager. Her customer service was non existent and when he advised we wouldn't be paying for the salmon, she took £3 off the £60 bill (4 breakfasts). Unfortunately she had left a sour tastes in our mouth and will not be returning purely because if Helen can become management with that attitude then what kind of staff are they hiring.

  • 3
    « Nice location spoilt by poor service »

    We stayed for three nights in a family room with our two children. On a positive note the room was lovely very clean and spacious with a large bathroom and a view of the mountains and tennis court. Our children aged 7 and 11 enjoyed the games room and also the tennis and pitch and put. The grounds of this hotel are beautiful. The pool area is tired looking and in need of some TLC. We ate our first meal in the restaurant which at £25 for two courses was quite expensive but we thought we would give it a try. The service was very slow and we had to keep chasing up desserts, drinks etc. The deserts were over priced and I suspect bought in. The Eton mess had no meringue in it! The food portions were tiny even for my small appetite. The worst part of our stay was breakfast. The first two mornings the buffet breakfast continually ran out of pastries, fresh fruit segments and fresh juice. The glasses and bowls also ran out and there were clearly not enough staff on to cater for the morning rush. We had to wait a good 20 mins or more to be asked if we would like tea or coffee and a further wait for it to arrive and for our cooked breakfast order to be taken. When cooked food did arrive it was often not what we had ordered. I heard several people complaining that they were waiting a long time for a breakfast but this was met with "it's just because everyone has come at the same time" . The staff in general were not attentive and I suspect when we checked out and vented our disappointment at the standard of service that this too fell on deaf ears.

    2
    « Oh Boy! This place is sadly slipping downwards.... »

    I have been coming to this hotel since I was a teenager with family. We always made it our first choice whenever we visited the lakes. We love the area and over the years we have dropped in for the odd night or sometimes longer. I last stayed in 2013 and had a lovely time. Whenever I have visited the friends I have traveled with have complemented the quality of the rooms but mostly were well impressed with the food. Their restaurant was always a real pleasure to dine in and the food was always first class. Things have changed somewhat. I called up this week mainly because I had time off with my partner and the weather forecast was much stronger on the west side of the country and I was keen to go back to the Castle. My first surprise was that on Trip Adviser it came up as #5 of 5 hotels in Skiddaw area or those nearby to Bassenthwaite Lake. I read the others close by and almost booked the well rated Lyzzick Hall Hotel which was rated in the top three in the whole of the Lakes on one review I read and certainly the best in this area. It was more expensive, but in the early hours of my nights stay I had never wished more that I had paid the extra. I convinced my partner that The Castle had everything we neeeed. I said it was very clean, in a lovely surrounding and had great food. We traveled over in glorious sunshine and everything seemed perfect. We arrived at 1.30 pm and waited for around 15 mins for the staff to confirm the room was ready. The place looked far from full and their were plentiful bookings to be had on various room options on all of the late booking sites. So we went to our room and upgraded to an Exec Room and weren't disappointed as the room was very comfortable on first appearance. We took a drive into Keswick and had a lovely day out. We traveled back to the hotel to get showered and changed and take our evening meal which we had booked on a package in the restaurant. We went for drink in the bar and as we passed the restaurant we noticed it was almost in darkness with nobody dining. We sat outside in the sun where there were three tables. Guests had come back inside because they were being plagued by wasps. We sat down and while I drank a pint we had 11 wasps circle on the table but it was quick to see they were going into a nest on the single wall above the tables and chairs. You could hear the noise of wasps on the wall and it was clear there was a wasps nest. Problem was we never saw a sole from the staff who we could point this out to and it was clear that we weren't the only ones who went back inside but it was a simple maintenance job to treat the wall and tackle the problem. We went to the bar and decided to watch TV. I asked if the guy behind the bar could turn the TV channel over. He looked at me as though I was from another planet. He didn't know what I was asking. Other customers at the bar grinned openly as they appreciated the simple request and the response which was clearly not going to do anything with a TV. I spoke to another member of staff who was originally from County Durham and she went away and came back around 10 minutes later with the remote. I was thinking why would the remote for a TV be so far away? Other guests made guesses as to what was going to happen next. The drinks, I should point out were very expensive....more in line with an upmarket City Centre bar but not what you would expect as guest rates at a hotel in the Lakes. We went for the meal at the booked time and stood in an empty restaurant and a restaurant with an 8.30 pm booking but no staff there at 8.35 pm. Then someone arrived and we were asked to sit in the window seat which strangely looked on to the walk through that guest would make from the bar and from the guest bedrooms. It was strange. We were the only people eating and the background music (the same played at breakfast) was barely audible. The whole place lacked atmosphere, noise, music or something to take away the feeling of sitting in a large restaurant alone. There were five familes and two couples eating bar meals in the bar and the menu offered a reasonable choice.We got our menus and it was disappointing. A choice of four starters (which weren't overly appetising) five mains and four sweets.We took the Beef and the Salmon and I looked forward to the very high standard of cooking I had enjoyed many times before. One meal was good, the fish but the beef was dry, dull and literally as soon as it was served it looked like it was overcooked and the vegetables looked as though they had been reheated. It wasn't good and disappointingly not what this placed as served for years gone by on a consistent level. The starters were ok, One main was poor and the sweets were decent. All in all a hugely disappointing meal in the strangest of surroundings and we waited an age between servings and often sat without a drink. We spoke to the lady from County Durham again and she was a lovely person but it became clear that the hotel had a lot less of the local staff they used to employ and more people who didn't speak great English. We knocked on the kitchen door for around five minutes and then retreated to our room without signing any payment, safe in the knowledge it would be added to our room bill. We put the TV on in the room and again the choices were minimal to say the least and there were barely any popular channels so we got our heads down. We were woken almost thirty minutes after getting off to sleep with the loudest droning noise you could imagine. We lay awake wondering what it was and at midnight I got ready and took a walk outside. We rung the night porter. Again in broken English I became more irritated as he simply dismissed the noise as being that of a "noisy pump on the swimming pool." I said it sounded more like a generator and he went off to find out if they had a generator at the hotel. No answer, so I rang again and he eventually came to the room around 2 am and I let him come in to listen to the noise we were supposed to sleep through. He want away and came back and said he thought it was a noisy extraction fan - I told him it had to be a fan with broken bearings as the thing was making a racket and he felt that a neighbour had left it on and clearly it was getting louder and louder but he refused to give them a knock and distrupt their sleep!!! I asked was it okay that both of us didn't sleep and he told me there was nothing he was prepared to do but I could meet the manager who (intelligently slept offsite) "who would be there in the restaurant at 7 am in the morning." I told him it would be courteous if the manager came and found me. I emailed the hotel at around 4 am to register a complaint and I got an hours sleep at 7 am when the noise disappeared - I guess if it was a fan it either burnt out or woke the guilty incumbents from their deep sleep. We went to breakfast. It was a decent breakfast, we got our bags and past four members of staff and nobody mentioned anything. No manager turned up. We went to settle our bill and without prompt they said "Oh I am deducting £85 from your room bill due to the fact you didn't sleep." I paid the balance and left. Not a single effort to ask about what happened. Not a single apology. I stayed at a Best Western 4 star hotel and would have had a better sleep in a thirty quid Blackpool B & B and there didn't seem to be a care in the world....knock some cash off and the problem will disappear. How disappointing. For me the culture has left this place and I believe this comes from the top. Clearly the manager knew about my complaint and the dissatisfaction but didn't want to trouble themselves. It speaks a volume. Its just not what you would get from a family run business as they treat it as their own and its not what you get from top places and its not what I have had in the many, many stays over the years at the Castle Hotel in Bassenthwaite. The place needs a revamp. They are boasting they are spending over £2 million next year putting hot tubs outside and a kids play area and improving the health club and building a spa. I would say spend £100k on reinventing a culture of caring, starting with the people at the top, then employing people who care. The Night Porter was hopeless as was the barman. The restaurant wants closing or relaunching and there is no way the chef is the same person of three years ago or from any of the other stays I had here. I am very disappointed to say that one of my old favourites has decreased in quality, atmosphere, warmth and service levels and it has becomes a barren, dull, previously good hotel and is now clearly catering for cheaper meals to large families who clearly won't drink much alcohol at these prices and then they are advertising strongly at every turn for weddings. I guess it will be a 60% occupancy and maybe a weekly wedding to increase the numbers of rooms booked. No longer is it a place for couples or a place for great service or great food. Sad but true! And there are so many better places in walking distance from this place that I remain sorry but realistic in thinking it will sell on price only and be #5 of 5 until such time a 6th opens and it will drop to number 6. My verdict is cheap and cheerful but with bar food menus at up to £19-50 for a main course and the drinks a hefty price then I guess they fill this purely on a discounted room rate and little else.

    2
    « Get new and additional staff in reception »

    Difficult to write this one as I found some positives, but also some real negatives here to be fair. Checkin started poorly - After watching 1 customer literally take forever finalising her bill, many other staff coming and going from behind the reception area, about 10 minutes later and still not being acknowledged at all, we were eventually spoken to only to be turned away as we were too early and came back later. My wife managed to get inside a room later in the day (abut 3.30pm) whilst I was out working. When I arrived I was given what I would call a difficult time by the receptionist that had a zero sense of humour so our start was nothing but POOR. Room itself - OK to Nice. It had enough space, a window you could open, bed OK, plenty of cupboard hanging area, although the bathroom again had pluses and minuses. Generally clean except the shower was pretty much a disgrace with so much mould on the ceiling, it was disgusting. Dinner - We decided to eat in the bar rather than the formal restaurant. A fairly good selection of better standard "pub" food and all 4 guests were happy with our meal and the overall cost. This bar also has a very good wine selection. Breakfast - Continetal selection was just OK although the menu if wanting full breakfast was good - Wife and I very happy with this aspect. Check out ended up being simple and that was the only time I can say something positive about the 2 ladies in this area.

    4
    « Quality Hotel ansd Location »

    This hotel is nicely located without being central Lakes and very well appointed. Third time we have stayed here - this time with our dog. Given an excellent room accessed via patio doors for the dog with enough room to accommodate a large cage. Two concerns - an undercooked tuna steak with a bar meal and served the wrong breakfast on second morning with significant delay to remedy. These are the only concerns we've had in three stays at the hotel. Management did everything we expected to put this right as we checked out. Anyone can make mistakes - the manner in which they are remedied thereafter is important - and the Castle Inn were first class in their response

    1
    « Four Star Hotel Zero Star Service »

    We booked two nights for an anniversary and birthday celebration. On arrival 50 minutes after the check-in indicated our room was not ready and we were asked to wait. Using the toilet in the public area my wife found the cubicles were dirty and lacked toilet roll. Our room was finished and ready for us about 3.20pm. Not a great start to things. That evening in the restaurant I ordered a bottle of Prosecco with our meal. I was advised that the wine cooler was not working and none of the white wines or sparkling wine on the wine list could be served chilled. That certainly took the edge of our celebratory meal. The next morning we went for breakfast at 8.50 well before the 9.30 closing time for breakfast. Given a table promptly enough and served with tea and coffee immediately, we then helped ourselves to the somewhat depleted cold buffet (eg the oranges and grapefruit segments were finished and were not replenished. I had the last croissant, and the last of the orange juice. We anticipated the waiter would take our order for the cooked food thereafter, however, at least half an hour later and with the menu very clearly on view on the table the waiter did not take our order. Eventually we gave in and called the waiter over to place our order, sadly he barely acknowledged our comments about our wait. The food arrived almost an hour after we entered the restaurant. I complained at the reception about the three major failures of service up to then. On our second morning things moved a little more quickly but the coffee was lukewarm when served. We ordered fresh coffee and my wife declined the hot food options although I ordered. When my plate arrived my wife requested some cheese to eat with her toast and that was acknowledged. I finished my meal and we left, the cheese never arrived. I am not critical of the staff, there were only two waiters and probably one hundred covers to be dealt with. I think their were too few housekeeping staff, thus the delay in our room being ready and the toilet cleanliness standards having been neglected. Other unsatisfactory aspects were cluttered tables outside because no-one took empty glasses away from for hours after the customers moved on. Our bedroom (Room 21) was a good size (as a family room) and the furnishings had been good quality but now seemed a bit dated. The carpet was badly stained and the wallpaper had been torn off, presumably by a child at some point in the past. So all in all I felt the place was poor value for money. External appearance and the gardens were pleasant but as I say... a four star hotel and a zero star management of the place. I made comments before departure about the unsatisfactory standard of the place and I filled in the customer feedback slip in the room. They have my e-mail but have not responded. I have never posted a negative report on Trip Advisor and really feel very disappointed that our anniversary meal was so underwhelming without being able to enjoy a glass of fizz and the delays in the breakfast service was enough to blight our entire couple of days there. Sadly I must conclude that unless the management team address their shortcomings this hotel is a must to avoid.

    3
    « Attractive location, great food but old, expensive, and some what maze like, with creeky floors. »

    Finding this hotel was a challenge, we turned into the village at the Bassenthwaite sign which was a mistake and ended up in a farm yard. We phoned the hotel but the receptionist could not give directions from the village to the hotel. Fortunately the farmer was around and he provided directions to the hotel.. We were already late because of a road washout north of Ambleside and a long diversion over narrow mountain pass roads to reach the hotel. We parked in the parking area on the south side of the hotel and had to drag the bags through the main floor to the north side reception area. Tip: park on the North side. By the time we arrived the hotel restaurant was closing so we ate in the bar, the food and service there were excellent, especially the lamb curry. The rooms were attractive but the upper floor is maze like between our room and our travelling guest's. The floors were creeky making for poor sleep quality. Of greater concern were the fire doors which open in the wrong direction and the fire escape that would be hard to locate and open in a smoke situation. The hotel has beautiful meeting rooms an attractive spa/swimming pool area and very attractive gardens....this was the most expensive hotel that we stayed at on this trip to Britain and not particularly good value for the money.

    3
    « Enjoyable break »

    A comfortable hotel with friendly staff and a good location to tour The Lakes. The hotel leisure facilities are about to be renovated which is very much needed. the rooms are spacious and comfortable although the carpets are shabby. the breakfasts were good although service was slow due to the fully booked nature of the bank holiday weekend.

    4
    « Wedding weekend »

    Stayed here for 2 nights to attend a wedding nearby, great location for walking, biking or just relaxing away from the busy city life.didn't use the pool or spa facilities but it looked great, breakfast was nice, good choices, had a bar meal one night which was fine, drinks were rather expensive in my opinion, double room was a good size and the shower was hot and powerfull. i would stay here again.

    3
    « Value for Money »

    I stay in numerous hotels in the UK on business including Best Western Plus and I feel this time at £99/per night is too much. This maybe because I booked my room the day of arrival, maybe because occupancy levels were high at the time, maybe because it's the Lake District or maybe local hotels are taking advantage because a number of hotels in the Lakes are still closed due to the Winter floods. My experience started badly: in the room, a cup with remnants of the previous occupants soup, hairs in the bath and a hair clip in the toilet bowl and there was no TV controller (small detail). The food menu leaflet in the room is different to the menu in the bar (another small detail). The Health Spa needs some TLC in the shower cubicle area and the steam room temperature was too low. I know I'm ranting on and there are some small details (but they add up...) but when you advertise as 4 star luxury hotel then these things are important - in a nutshell, I feel that the family owners need to up their game.

    3
    « Wonderful wedding and average night away »

    We have just returned from a wonderful family wedding at this hotel. All of the various reception rooms were lovely and the grounds immaculate - all helped by a rare bit of Cumbrian sun! The food was delicious and the staff helpful and friendly. The bar prices were what you would expect at a hotel. Unfortunately, the overnight accommodation did not match the lovely experience of the day. The rooms are over priced and it felt as if this was down to the location and the fact that if your attending the wedding you have little other option. It's certainly not down to the quality of the rooms although both the bedroom and bathroom were clean they were not comfortable. Our room had two single beds pushed together as a double but not even a zip and link but held together with the sheet so not very comfortable in the middle! For the price you would have expected a free bottle of water although there was tea and coffee etc. Breakfast was adequate but not worth the £15 they advertise it at. We would not have stayed had it not been for the wedding and I wonder if that is how they see it too!

  • 2
    « this is not a 4 star hotel! »

    I'm struggling to give a fair review of this hotel, but they are making my job very hard. We are here for 2 days and it's 17.12 on the second and day and we are waiting for them to clean our forgotten room. On the first day we asked them to book a taxi for a mile and half journey. What they didn't tell was they booked from Keswick and it cost us £15! Complaints to reception and management got us a "sorry" and that's it...absolutely piss poor! On the plus side breakfast is good, leisure facilities are ok and bar staff are good except charging £1.50 for little more than a bag of crisps. No iron or hair dryer in the room. THIS IS DEFINITELY NOT A 4star HOTEL. I haven't paid 4 star prices, but please do not pretend to be something you are not.

    4
    « Quality Hotel with great location »

    One of the better Best Western hotels but is in need of some updating but does not detract from the overall pleasurable experience of the weekend in the 'sunny' lake district! Ideally placed to cover the whole of the lakes area with close proximity to view an osprey nesting site.

    3
    « Beautiful location »

    Overall hotel is lovely ...Breakfast was a bit lax.... had better!! Staff very nice.I would stop again if they got breakfasts sorted so everything was filled and used plates etc cleared away when residents were finished.

    4
    « Pleasant 3 night stay »

    3 night visit for pleasure with one business meeting. Odd hotel layout which had us confused for a short while but not a problem. Room clean and well presented with good amenities. Excellent courteous and helpful service throughout our stay. Breakfasts and evening bar restaurant meals all excellent with good sized portions. We never used any of the leisure facilities but enjoyed having afternoon tea in the garden! Location right at the top of the touristy area of the Lake District but still very pleasant with good car parking. Definitely recommended.

    5
    « Great food »

    The deserts are amazing, duck was good too. The pool was quite busy on a warm day. I had a huge room for £80 with 3 beds.Quite lucky. Everyone enjoyed their food. There was a hair dryer in the room but no iron or an ironing board.

    4
    « Lovely stay »

    I stayed here for one night with my daughter, whilst working nearby. The hotel is easy to find and has a good sized car park. The hotel is well situated - I spent the evening I arrived watched the sunset on Derwent Water and the morning watching sunrise over Castlerigg stone circle! I didn't get to try the gym but the pool looked impressive. Our room was a good size, very clean and nicely decorated. Wifi was free but, not suprisingly given the location of the hotel, the speed was quite slow. We had room service in the evening and the food arrived quickly and was a good sized portion. Breakfast in the morning was equally good and had a nice selection of menu ordered food.

    5
    « Pleasurable stay, cant wait to return!!! »

    Just had a long weekend here with my fiance and baby boy as it was his 1st birthday on the sunday (may 6th- may 9th) and what a lovely stay it was. Was really suprised with our room (34) was huge with a 4 poster bed, 3 piece suit, 2 tellys, fridge and a huuuge bathroom with rolled free standing bath, large shower and 2 massive windows with gorgeous views. It was absolutly spotless, couldnt fault anything at all (apart from room was really hot) but they provide a fan which done the job, you could open the big windows but i have a phobia of bees and wasps in doors. The hotel grounds are fab, and to top it all there is a big swimming pool, sauna, steam room, gym and games room. Its a really peaceful hotel with friendly staff. Cant comment on food as we ate out everyday to get to see Keswick as its our first time to the lakes and its a gorgeous place. There is also the wildlife centre at the back of the hotel which is nice to spend an hour or 2. We will definatly be returning as much as we can to this hotel, just what we needed. And we will always be requesting room 34 because honestly its that nice. Cant understand why people moan about this hotel i really cant, its faultless. Loved it!!!!

    4
    « Beautiful Lakeland Scenery »

    This was our 5th visit to this hotel for a two night stay for my wife and I. Set in one of the most beautiful areas in the Lake District, this hotel offers good value for money, considering it's location and facilities( pool, gym,sauna ), the staff are always helpful and rooms and public areas are clean. We booked one of the hotels suites, which was very roomy and had lovely views over the gardens and lake. Breakfast was of an high standard and evening meals in Ritson's were the same. Great hotel to recharge your batteries.

    4
    « Fantastic views, great food, great service! »

    Just visited last night and this hotel is very impressive. Breath taking views out of pretty much every window, rooms impeccably clean (cleanliness is a bug bear of mine) - I stayed in room 5 (king size bed, big TV on the wall, big newly refurbished bathroom with bath, separate shower etc). Hotel has lovely pool, big games room with ping pong, Wii and giant chess (probably more). Food was wonderful and service was exceptional. Staff very pleasant and accommodating. 24 hour room service. All the little extras here make a huge difference. I will be back but with the husband rather than for business :)

    5
    « Relaxing luxury break ?? »

    Last minute get-away!! Friendly, helpful and professional staff. Add upgrade to a fantastic for poster-bedroom, lovely views , swimming and exercise facilities to super food and the result was a brilliant break ! The hotel is close to Keswick and convenient to travel around the Lake District with ease. I would highly recommend it!

  • 5
    « Great Hotel and Staff »

    I visited this hotel while on business in Whitehaven (20 miles away) as I wanted to do some cycling in the Lake District while I wasn't working. Upon arrival I was greeted with a warm welcome by the friendly staff. The room I was allocated was superb. It was a large room with great views! There is also a gym / swimming pool. I chose to eat in the pub rather than the restaurant on an evening and found it to be a very relaxed atmosphere with great pub food and drink. I would definitely recommend this hotel, it would make a great base for staying in the Lakes or on business in the area. I will most certainly stay here again.

    4
    « Excellent hotel! Awesome Location! »

    This is a really nice countryside hotel! It has everything you could need, good rooms, nice bar and restaurant, excellent pool, sauna and jacuzzi! It's in a great location to explore the countryside and especially Skiddaw and Scarfell should you fancy a challenge! We stayed in a lovely four poster bedroom which had lots of space and a really beautiful bathroom! The breakfast was fantastic! All in all a really great hotel, if not slightly on the expensive side.

    5
    « A lovely weekend break »

    My husband and I spent a long weekend here and were not disappointed. Lovely Sunday roast and great breakfasts!! would certainly recommend this hotel to our family and friends. Thanks to all of the hard working staff??

    4
    « Just about the warmest ever welcome... »

    The young lady on reception was one of the most helpful individuals I've ever come across - very welcoming, helpful and polite and I say this having read some other reviews on the hotel where service was an issue. I would however support some of the other reviews in that it is a tad tired in places and some basic requirements (such as the provision of loo roll in the bedroom en-suite) had been overlooked. That was corrected however very quickly. Its a big hotel and appears to have been developed over a long period of time as working out the room number sequencing is beyond logic meaning I had to follow signs to rooms 27 - 37 to get to my room, number 24...? The gym is small with older machines than some hotels but has a reasonably range of kit inside. The quality of the food was good and the service on the whole was fair, no issues at all. Its a fantastic location, minutes from lakes and hills for cyclists, walkers etc. Would stay again!

    5
    « Easter break »

    Stayed during Easter for a girly get away. Room 61 was lovely and spacious with a large bed and a powerful shower. Set in a beautiful location over looking Skiddaw mountain.The food and service were amazing and I understand they have a new chef also. Well done Castle Inn Hotel keep up the good work we will be back soon.

    5
    « Spacious, Nice & Comfortable Hotel »

    We rented a family room with four beds. Hotel room is spacious, there is a family living area with TV, study table. It's comfortable and good look view. Amenities are complete with table tennis, children games gears, swimming pool. Staff is helpful and friendly.

    1
    « The kitchen is a 'crime scene' our ruined family night away »

    I am currently sat in our room in the castle inn. I can see from previous reviews that the hotel doesn't seem to warrant anyone with a response, so we will be contacting best western head office as soon as they are open. However I would still like to share our experience for fellow travellers. As a member of management in a hotel myself, and having worked in hospitality for the past 14 years I found the the complaint handling and customer service skills of the manager Helen Clark very much lacking to day the least, and feel some training would be of great benefit. The lack of empathy and any kind of complaint resolution displayed was quite shocking. We specifically chose this hotel as I am several months pregnant with an 8 month old in tow. We needed somewhere with family friendly indoor pool facilities and a nice restaurant/bar for dining, so that we need not leave the hotel. After some research we decided on the castle inn. This evening we sat down in the bar area with our baby daughter at 5pm, gave her her supper and prepared to order. We were then told by the waiter 'sorry, kitchen closed' what?? So we can't order any food at all? 'No sorry, kitchen is now closed'. We asked to see the manager and we're presented with another gentleman who's English wasn't so great who explained the kitchen was 'a crime scene' and was 'now closed'. There had been 'a fight in the kitchen'. We were told there was a restaurant down the road we could try and that was that. Now our little one goes down routinely every night at 6.30pm. Anyone who has young children will understand how wrecking their bedtime routine can seriously screw up any chance of a proper nights sleep. We had no intention of leaving the hotel for food and said so. We were told the option and that was that. A few minutes later we saw what appeared to be a lady of authority enter the bar, we approached and asked if she was the manager to which we were told yes. We explained our situation and how the whole purpose of our stay had been ruined, we needed to get the little one to bed and had still not had a scrap of food. Helen said it was 'not her fault' and we could 'order a takeaway'. As the stay had been prepaid we explained we would be expecting a refund as the whole purpose of our stay had been ruined. Helen said 'no you won't be getting you money back'. That it was physically impossible for any refund to be done. My partner explained that myself some 6 months pregnant had not eaten for hours and our baby was getting upset as it was her bedtime, but the lack of any empathy or understanding was clear. We were told we could leave the hotel and go elsewhere if we chose to but we would not see our money again. Wow. Seriously?? We have just had a greasy kebab from the only place we could find that would deliver here as we are in the middle of nowhere in terms of any kind of a takeaway, and feel quite ill. This was not at all the lovely night away we had planned so thanks for not only ruining our stay but upsetting us with your lack of people skills. We will contact head office in the morning.

    1
    « Local folk visited the restaurant, very disappointed. »

    I went to the Castle today as despite living 20 minutes away I hadn't been in years. I went with a friend and our three children of varying ages. Upon entry the bar staff seemed useless, and had difficulty understanding English (or perhaps just my broad Cumbrian accent). We had used the high chairs provided for the young tots and ordered from the kids menu. We had to ask for the kids menu and had to go to the bar as no one volunteered any information or service. We ordered Main courses and deserts for the little ones as part of their 2 course for £7.25 (expensive to say the least!) it took an hour for the mains to arrive and trying to entertain young ones of 2 years old for that long isn't easy. We had to ask for extra knives and folks as the bar man wasn't bothered about bringing us any. When the inevitable happened and my just turned two year old daughter needed her nappy changed I asked if there was any baby changing facilities (providing high chairs and a tots menu you'd expect this to be available) but he said only males and female toilets in the bar, I asked for a disabled toilet and he replied "I don't know maybe try looking around reception" after 5 minutes walking about with a tot needing changing I finally found a disabled loo where I had to change her on the floor. Moving back to the table none of our plates had been removed, we had to order deserts (at the bar) before they were taken away. 30 minutes to serve two small chocolate cakes and one bowl of ice cream! All in all it took us two hours, the service was poor, the bar was very quite with only two other tables with people on one of which was eating, the food wasn't very good and it was expensive (£12 just for fish and chips and it wasn't that big of a portion). Despite being local, I won't be visiting there again, much better establishments in Keswick or cockermouth available!!!

    3
    « Beautiful Location »

    Great staff; friendly and approachable. The hotel and rooms are dark; clean but dark; the bar area does not have one easy chair to relax in. Not sure if I would recommend which is such a pity as the North Lakes are just stunning The breakfast was great!!!!

    4
    « Nice cosy hotel »

    This is a nice and cosy hotel setup in North of lake district. Serves very good breakfast. Just a 20 mins drive to keswick. Good amenities inside. Lots of place to sit inside with friends. Enough parking space. Good play area.

  • 2
    « disapponting »

    Check in was very pleasant and efficient. Had a couple of issues with the room which I had to complain about twice as it appeared to be ignored the first time. Bar area was very disappointing and I think the food is overpriced. We had a baby so had to eat here for 4 nights more as a matter of convenience. What I would say was the dessert and cheese board was nothing short of a rip off (£6 for 5 profiteroles and £8 for a very poor cheese board with not much on it). The cheese board was sent back. My biggest gripe though, and the reason I am disappointed - no real ales and no local cheeses?? Please, after the devastation that the lake district has suffered could you not buy some local real ales? Skiddaw bitter for 2 nights and then Theakstons. No choice and no investment in local business? I notice another reviewer mentioned a real ale delivery coming in on the Monday. I can tell him that the delivery never materialised so guess he's been fobbed off. Cheese board - how about a selection of local cheeses - investment in local produce? Am I wrong in thinking that a local hotel should promote local produce, business and commerce? Also, meals were very inconsistent. Despite eating there for 4 nights presentation of the same food would be different with something missing. On a plus note bar staff were very friendly and attentive but reception on check out wasn't at all interested in my feedback.

    2
    « Dog frienldy hotel, they shouldn't bother... (don't want a list of rules while on holiday) »

    In an outside room & had to walk around the whole hotel outside for eve food. So had a wet dog! Bar wouldn't provide restaurant food in the bar & couldn't have 2 breakfasts that we paid for (one of us had to stay with dog).

    4
    « Great hotel with a couple of minor niggles »

    Firstly I booked through best Western website, standard double, again we were upgraded to a large double. The room was excellent, large, comfortable and well furnished. Plenty of hanging space and drawers plus a safe which is always welcome. The mattress was quite firm which suited us well. The duvet was very lightweight, no problem to me as the room was warm but my wife had to ask for a blanket. The ensuite was shower only, it was a large shower, the water pressure was adequate if not brilliant but it was clean and well specified. I didn't much care for the toiletries and we used our own mostly, the towels were clean and soft and the hairdryer was a wall mounted effort which might make styling you hair difficult. (not mine clearly) The fitness suite was great, the pool was warm and clean, the steam room fabulous after a tough day hiking, didn't try the sauna. Be aware the jacuzzi wasn't working and according to a local who uses the facilities it hasn't worked for ten years! The bar was quite popular, we didn't try the food and only had 2 drinks, both shorts, which came to a surprising £8.20, seems a bit expensive to me but then we rarely drink so perhaps it is the going rate. The restaurant served an excellent breakfast, book it with your room if possible otherwise you will pay £14:50. Lots of choice of breads and pastries, cereals and cooked of course. You only get one of each with the cooked, so one sausage, egg etc you can get refills on your tea and coffee. I was a bit niggled about dinner, they were advertising a Sunday lunch special so I asked the stupid question, can I book it for the evening, yes of course and they took my booking. The restaurant welcomed me when I arrived explaining I was there for the Sunday lunch, showed me to my seat, got my drinks and then when I tried to order said they weren't serving it? The clue is in the title of course but I checked, double checked, told them when I arrived, and got shown to my seat. Instead we ended up choosing from a very limited, fixed price menu. £25 for two courses unless you chose beef which cost an extra £6. The food was delicious but there really wasn't much of it and we both went to bed feeling a bit peckish, and you can only choose from 4 main courses. We are not massive eaters, I weigh 10.5St and my wife less than 9St. Overall however we really enjoyed it, the staff were warm and friendly, particular mention goes to the housekeeper who looked after our room. Not only did she do a good job but she was by far the most warm and welcoming person we met, always greeting us with a very warm smile.....before we gave her a tip

    4
    « recent visit, worth £100, not £120 - watch what you pay »

    lovely location...staff need more training, bar staff in particular - worth about £100 per night - don't pay more! very quiet in the evenings....worth a visit, ideal for couples and families, a great games room and leisure facilities..

    3
    « Unhelpful satff »

    Reserved two rooms same time but after checking in found two rooms were in two different parts of hotel, that was very inconvenient. Complained but staff did not show any interest to sort this out. Otherwise stay overall was good.

    4
    « City style service in the Country???!!!! »

    The Castle is a lovely Hotel with good service and serving good food. The complaint that a guest (and I can only describe as moaning about) was handled very well and delicately. The service though was something I would of expected in a city rather than a hotel in the countryside. Nevertheless there was nothing to moan about there. The room was clean and spacious. The only fault was the toilet roll holder was on a slant so the roll fell off it. The bar was a little confused in regards to service and I did not find the atmosphere to be relaxing. To make it worse, the only cask ale they had ran out and the replacement was reported to be still settling. The Breakfast was certainly more than the sum of the hotel itself.. The range of menu was pretty much catering for everyone. I was trying to think of something that was not on offer and came up short. Though I wish hotels would, if expecting the general public to use the toasters, then they would have domestic types. You know the ones where you put the bread in and slide the handle down. Not these ones where you put the bread in, slide the handle down, twist a knob and then press another button. It was fun watch people stand there for 5 minutes wondering why the bread was still....err like bread. I short but pleasant stay, would certainly recommend it

    5
    « Valentine's stay »

    Myself and my fiancé stayed on a Saturday night for valentines weekend. We had a great room I booked a standard double but we were given room 69 which I think was a superior so it was a good surprise. We didn't have dinner as I had booked at the distillery down the road but breakfast was excellent. I asked reception if there was any taxi companies and they sorted it out for me with a local company and it was brilliant service from both and only cost £10 there and back. We had been previously for a show round for are wedding venue and were very impressed then so booked for October. Even though it was only 1 nights stay we can't wait for are wedding as we know we will be in good hands.

    5
    « Excellent facilities, very helpful staff »

    Excellent stay, staff were extremely nice and helpful. WiFi was temperamental in our room but it didn't bother me too much. Pool facility was nice and breakfast was excellent. Bed wasn't the comfiest but the room was nicely decorated and clean.

    5
    « Plaudits to all »

    Top class dining, good pool, hot steam room and sauna. Sparkling clean from top to bottom. Warm and welcoming venue, Staff very smart and smiley and willing to start a conversation. Well done all of you.

    5
    « Lovely place in Lake District »

    Just returned from Saturday night stay over ,really good stay.Quick and friendly check-in , very comfortable bed also good cleanliness.We highly recommend this hotel to anyone who is visiting the Lakes.

  • 4
    « Lovely lunch »

    Me and my 2 girls stopped for late lunch on our way home. We had the crock madame (pardon the spelling) which was topped with a fried egg. A portion of chips and some cumberland sausages from the light bites menu. All 3 of us loved it. Reasonable prices too. Thank you we really enjoyed it

    2
    « Very poor »

    My wife and I have just returned from a short break at this place 3 nights and can only say we were very disappointed the only reason it got 2 star's was the staff are holding this place together I'll start with the room we had paid extra for an executive room which was to say average at best the quilts were badly stained and we had them changed We had booked in to the restaurant for an evening meal I had Monkfish which was very rubbery (the prices are not cheap and I don't mind paying for quality) the following night we eat in the Tavern bar which was also over priced and poor quality On to the so called leasure centre ha ha the pool is in need of a face-lift the jacuzzi hasn't worked for 6 years the complementary towels are so thin you couldn't dry your self and the steam room was out of action all round this hotel is over priced and below best Western standards

    4
    « Lovely location, very pleasant staff »

    We stayed with friends for a week-end winter break which was excellent value. The rooms were comfortable, particularly the beds. We had cream tea on arrival which was delicious and a very nice evening meal in the restaurant. Breakfast was delicious with a good choice. The staff were all very friendly and pleasant, especially the restaurant waitress and bar staff.

    5
    « Lovely hotel! »

    Nice place and really lovely staff, probably one of the best Best Western's I have stayed in! Restaurant food was amazing - which is a bonus when travelling for business as food can sometimes be the low point.

    5
    « Amazing hotel and experience, would highly recommend. »

    I visited this hotel for Valentine's Weekend with my boyfriend and my dog and we had an absolute amazing weekend. We stayed in room 70 which felt like we had our own little apartment due to not having neighbours and having our own little dog room which we loved and hopefully next time we would be able to have this room again. We will defiantly be coming again soon in the near future. A lovely area with walking distance to a farm/small zoo. Also, Keswick town centre just around the corner which is a lovely little town. It was more than we expected and also the restaurants were lovely and the quality of the food was amazing. We was highly impressed, that we went for breakfast and dinner in them for both days that we was there, which we did not expect to do. Thank you very much for a pleasant and romantic stay.

    4
    « Great base for walking the northern fells and coming back to comfort »

    Last time we stayed at the Castle Inn was about 10 years ago. Since then it has been extensively extended and refurbed. All in all it is a very comfortable and nicely furnished hotel. We ate one night in the Tavern, which is a nice looking bar/restaurant and the food was lovely, although the drinks are a little pricey. The swimming pool is lovely as is the steam room... just what is needed after a day on the fells.

    3
    « Bland »

    My husband and I came here on our very first date 32 years ago. It wasn't a particularly nice place back then, but the bar was full of local characters and the "crack" was good! We revisited recently and found the place very disappointing. Absolutely no friendly atmosphere and nothing at all to make the place welcoming. We were glared at by a guest who obviously wanted our table, so we moved on as quickly as possible. He was so rude, he had sat down before we had even walked away from the table. The place wasn't busy, he just wanted to be near to the TV! We will not return.

    5
    « Nice hotel in stunning scenery »

    Whenever I visit the Lake District, I always check to see if this hotel has availability. It is set in some outstanding scenery and would be a good base for walking from. The hotel is quite large and is in excellent condition. I've stayed in a few types of room on my visits, all of a very high standard.

    4
    « Great hotel in a great location »

    We booked our stay as part of Best Western's Winter Offer on a bed and breakfast basis which proved to be excellent value. We opted for a suite which was great for the price we paid, but if we'd paid full price I would have been a little disappointed as our room had no view to speak of, and was tucked away at the back of the hotel behind the leisure centre. The bar and restaurant could not have been further from our room. We enjoyed our stay, and food in the bar was good, and reasonably priced - all mains £12.95, and starters £ 6.00, with a good choice, and daily specials. The bar also served real ale which was great. Breakfasts were good too. There is plenty of parking.

    4
    « Lovely hotel in a beautiful part of the UK »

    The hotel is between Keswick and Cockermouth set in peaceful grounds The rooms are spacious TV and wifi all good, proper showers walk in glass doors also a bath. I eat in the bar and had breakfast all good, staff very nice and professional They have really good family rooms they are like suites?

  • 5
    « Afternoon tea »

    Afternoon tea was excellent good value loads to eat and very good sandwiches. Good service. We didn't stay in Hotel so can't comment on facilities. We have also had lunch here which is good value for pensioners.

    1
    « Rude manager overpriced breakfast »

    Our first impressions of this hotel were great, pleasant staff, nice room, until we were charged £29 for breakfast. Which would have been fine had we actually had a 'Breakfast' As we weren't really that hungry we asked could we have just bacon on toast & sausage on toast, instead of the usual full English etc.. which arrived as one slice of toast with 3 rashers of bacon on top and one slice of toast with 2 tiny sausages cut in half on top. They weren't even a full sandwich! We also had one cup of tea and one glass of orange juice. And for this the manager told me she found it completely fair to charge £29. Complete rip off. Furthermore the jacuzzi wasn't working which was disappointing. I wouldn't reccomend.

    5
    « Great service and food »

    My son and I stayed here last Saturday in between visiting the animal park just down the road and visiting Keswick. As we live in north Cumbria, it was a rare treat to travel a small way and stay in such a nice place at a reasonable price with a pool. The staff were really lovely and the dinner was absolutely yummy. The beds were comfy, nice bath and shower and a good breakfast to set us up for the following day. I went to work on Monday refreshed and renewed. Thank you all so much.

    4
    « Late booking »

    Our visit to the best western castle in was for my wife's birthday .we arrived on Friday 29th Jan . On arrival we were greeted at reception our booking checked and we were given our keys to our room and pointed on the right direction which was quite a trek from reception . The room large room what looked a little tired could do with a freshen up . The hotel had left a birthday catrd signed by the staff . Nice touch as I had said it was for my wife's birthday. Shower great , toiletries in the bath room , towels changed each day and plenty of hot water. Rooms very warm had to turn the heating off even though it was cold out side leisure facilities good . Bar , had bar meal in the tavern everything Nicely cooked . Restaurant for my wife's birthday meal bit of a let down I had the scallops little over for my liking and my wife had a Parma ham type salad Mains I opted for venison and paid the extra supplement as the 2 courses was a set price when it arrived it looked ok but on further sampling it was not good . The venison had been cut into medallions and pan fried but they were not cut the same thickness so some were over and some were under the fondant potato lacked flavour and seasoning. My wife opted for the monkfish and said it was nice .staff in all areas of the hotel were very attentive and pleasant

    4
    « Lovely Hotel »

    really lovely hotel stayed a few times, the room we had this time was a little different, in the loft this was not suitable for small children as the bed is near the door and also the roof is low over tone of the beds, there was no hot water at first but that was sorted, and the food is not very tasty for such a busy hotel the food is not very good, but the breakfast is amazing, they use to have a La Cart restaurant that has stopped bring that back :-)

    4
    « Nice over night stay »

    We booked this hotel after reading the reviews. We where not disappointed food was nice in the bar &got chatting to another couple from Penrith who where also staying at the hotel& recommended the hotel food. Only down side the room was to hot through the night

    3
    « NOT pet friendly!!! »

    Just arrive home after a night at the castle inn. Whilst I'm sure the hotel itself was lovely, we didn't find this out as our dog wasn't allowed on the premises and had to be walked around the hotel to get to our room. Our room was outside of the hotel, it was lovely and warm - but a bit dingy!! We hoped to stay in the hotel for all of our meals and hibernate somewhat, but without our dog with us we weren't going to do this! Instead we ventured out to the local dog friendly pubs. The Sun Inn and The Pheasant were brilliant. Breakfast was nice enough in the hotel but over priced. All staff were friendly and helpful. Just spoiled our plans for a cosy weekend having to leave the hotel so much. Got a dog? Don't stay here.

    1
    « Appalling service »

    Went here today for Sunday lunch, we arrived at 12pm and ordered our drinks at the bar and asked for the menu. The girl waiting on told us that they were still being printed and would only be a couple of minutes. When there was still no sign of them after 20 minutes I went to the bar and was assured they wouldn't be long, I asked her if she could find out what was going to be on them only to be told this was not possible! Thought roast beef was a staple on a Sunday lunch menu! After waiting a further 5 minutes we decided to leave. Not what you would expect from a 4 star hotel. On a good note we travelled a mile further and had an excellent roast dinner at the Sun Inn.

    5
    « A great late deal »

    * Great Deal * Excellent Service * Fantastic Food At 1-30pm on Saturday, we found ourselves with a free night ahead and sought a last minute deal for an overnight stay. The Castle Inn is only a 30 minute drive from home and we found a good DBB deal on their own website. We booked at 1:45, packed and arrived at the hotel at 3:45. Check in was easy and we quickly found our room at the front of the hotel with an excellent view of Bassenthwaite lake. After unpacking we headed to the bar for a relaxing drink or two. Although the bar man was a little inexperienced, the service was polite and efficient. As daylight passed into night we relaxed with a couple more drinks. The guiness was smooth. As our dinner was booked for 7:45, we headed to the pool at 6:00 and found it almost empty allowing us to enjoy the facilities. The pool was warm and the sauna & steam room most welcoming. The leisure suite is in need of some updating but the hotel does have plans for refurbishment. After a relaxing swim it was time for dinner in the very pleasant restaurant. The menu offered some good choices and we ordered starter and mains. Service in the restaurant was very good, being attentive but not over bearing. The food matched the service as it was beautifully presented and cooked to perfection. Portion sizes were exactly right and as a result we only ordered the cheese board to share for dessert. After a further drink in the bar we retired for a very comfortable nights sleep. Waking refreshed we headed for breakfast and again we were not disappointed. The breakfast choices were varied and freshly cooked to order. All in all we would happily return to the Castle Inn and will recommend it highly to all our friends. Thank you.

    5
    « Family get together for birthday »

    The hotel is large clean and friendly. Pool is nice. Bar is what you would expect nice staff. All the food was ok only dissapointment was main course chicken and steak could have been better otherwise starters and puddings were really good. Also I thought they coped well with the grandchildren who to my dismay were not suitibly controlled by their parents with the result they were kicked out of the play room! Not the hotels fault. A nice venue for a relaxing break.

  • 3
    « Great location but lacks atmosphere and food nothing special. »

    This is an old Lakeland pub extended and extended into a large hotel and spa. However, in enlarging the original pub / hotel, the heart has been ripped out of the place. The bar is soulless, the food ordinary, and service not great...for example our foreign waiter did not know what English mustard was ! My chips on the Sunday evening were re-heated from the look and taste...in contrast to the following evening dining there when the chips were hot and fresh and crispy. I did not use the spa facilities, so cannot comment on them. Breakfast was ok, but nothing special. I did however have a nice modern bedroom, with free wi-if, which was a bonus.

    4
    « Lovely weekend stay »

    Lovely hotel, with friendly staff and good amenities, The breakfast was filling and the evening meal was very reasonably priced. Only issue was the awful hairdryer, even so i would definitely come back and have already recommended the hotel to family

    5
    « Lovely friendly hotel. »

    The room was very modern, fresh and large. Gorgeous bathroom with fab shower and a bath. No. 16. Excellent breakfast choice, quality and quantity. We ate in the restaurant one evening and the food was very very good. Service was a treat. Will deffinately tell friends about this lovely hotel.

    5
    « Excellent visit »

    We arrived to a very warm welcome and that set the whole tone of the visit. We were upgraded to a suite which was very comfortable and spacious . We were out all evening till late and received a nice welcome at about 1:45 am . Breakfast was excellent , good quality products , beautifully cooked . The waitress was delightful. All in all a wonderful stay .

    5
    « Good New Year celebration »

    Family and friends stayed at the Castle Inn for New Year celebrations. Our room was clean and comfortable, decent shower and good wifi connection. The New Year's Eve dinner was very good, there was a good selection of starters, main course and deserts. Main course included medallions of beef, salmon, stuffed chicken breast and a vegetable/goat's cheese stack. Wine was reasonably priced. The service throughout the evening was flawless and made the whole experience even more enjoyable. The evening entertainment was a disco, it was quite good but too much Motown for my liking. In the morning there was a buffet breakfast with items that could also be ordered. The same staff were serving, they must have been tired but again they were great. My wife and I have had some disappointing New Year breaks, but this was very good indeed.

    4
    « Great hotel. Staff let it down a little. »

    Room was great for us, a family of 4, had everything we needed except there was only a full length mirror and no socket nearby so I couldn't straighten my hair. Asked at reception for a small mirror or an extension lead. She said she'd send one up but it never arrived and we were there for 2 days. Breakfast was lovely, plenty of choice. Bar staff were hit and miss. Twice I ordered Malibu and lemonade but got it without the Malibu. A language barrier I think. And when we ordered our evening meal (10 of us) only nine meals were ordered. Games room was brilliant as we had children in our party. Leisure facilities I believe were great too even though I didn't use them myself.

    4
    « Excellent location and first rate service »

    We had booked to stay over the New Year celebrations on a recommendation in The Times. The hotel is in a stunning setting at the top of Bassenthwaite Lake and despite the flooding in the surrounding areas was easily accessible. The New Year package included a 5 course gala dinner with a DJ and table magician. The food was first class, the magician Chris was excellent and although we didn't boogie the night away the DJ was good. (Although some of the other guests it appeared complained the music was too loud). We stayed an extra day and enjoyed a respite in the weather that enabled us to get out for a few hours of walking. Only downside was we had booked a suite as the little added extras make for a special break. There were no bathrobes in the room for Thurso night stay and we mentioned at checkout the fact we had not had any bathrobes the receptionist replied saying if we had phoned reception they would have had some delivered. The young lady missed the point....I should not have needed to ring anyone if there had been a little more attention to detail and the housekeeping staff should have noticed when making the room up after our first night stay.

    5
    « My favourite hotel! »

    Stayed here several times and have always enjoyed it. Very welcoming staff, gorgeous breakfast, and lovely rooms. Normally spacious with nice bathrooms which are always clean and smart. Nice gym and pool and the evening meal in the bar is superb - good value for money, tasty and a relaxing atmosphere! Last time we stayed for an anniversary we were upgraded to a suite which was Amazing!! And the staff even left us a happy anniversary card on the bed when we went for tea which was a thoughtful touch.

    5
    « WHAT A FABULOUS CHRISTMAS CRACKER »

    Our second Christmas Break at the Castle Inn was a delight and, in our opinion, represented very good value for money. All the staff absolutely worked their socks off to provide an excellent service. The food, both in the Restaurant and the Bar, was first class. Special thanks to the Reception Staff for their help in retrieving a lost handbag and to House Keeping who had found it and stored it away for safekeeping. The Spa was warm and clean and presented a welcome break from the bad weather. Impressed when the Reception staff asked us to confirm our name before handing over a newly programmed room card key when ours failed during the stay. All the staff were extremely pleasant and cheerful even though we know some had experienced difficulties in getting to work due to road closures. We would like to send our best wishes to the Cumbrian people working so hard to recover from the flooding.

    5
    « Christmas get away »

    Stayed at the Castle Inn over the Xmas period from the 24th to the 27th. My wife and I thought we would make a change to tradition as we usually have a house full for Christmas dinner. We just felt we needed a quiet Xmas. After looking on the internet at places to stay over Xmas we decided on the Castle Inn. What a great choice it turned out to be, from the day we arrived to the day we departed we loved every minute. The staff were brilliant the food was excellent and the facility's were superb. If you want a nice quiet getaway for Xmas with everything you need this is a real gem. Thanks to all the staff for making our stay so enjoyable, especially to the chef for some superb food. For anyone wanting a quiet leisurely christmas break with the highest standard of service this is the place to be.

  • 2
    « NOT FOR HILLWALKERS »

    We were transferred here from the BW hotel in Glenridding which had been flooded. The head office rang after the storms and offered to transfer our 3 day booking to either Bassenthwaite or Kendal. We choose Bassenthwaite - big mistake. I had organised for a fridge for our room in advance as we had some items that needed to be kept cool. When we arrived the Receptionist was very offhand saying that the fact we had booked the 3 days in 2 separate bookings had caused a lot of problems. I said the booking had been done by the BW head office. I asked about the fridge and was told that it had been put in another room but would be moved immediately. In spite of 2 other requests we never got the fridge. The standard response to any request was a blank stare and shrug of the shoulders. The hairdryer didn't work but because it was nailed to the dressing table couldn't be changed. Other problems included the fact that all soups have meat in them so no good for veggies. We were going out walking each day and I wanted porridge but there was no mention of it on the breakfast menu so I assumed that it wasn't offered. However I discovered on the last morning that if you ask they will make it for you. When I asked why it wasn't on the menu - blank stare and shrug of shoulders! There are no drying facilities for walkers to hang their boots, jackets, etc - amazing in the wettest place in England. On the plus side the leisure facilities are excellent with a good sized swimming pool. We were supposed to have bath robes to go down to the pool but these never arrived either. After a while you lose the will to live asking and complaining and just make the best of what there is which is probably what the staff want as it saves them any hassle. Hopefully we can get to Glenridding next year as we won't be back here again.

    5
    « Short break »

    We have been to the Castle Inn several times before but enjoyed this break especially.The staff were really helpful nothing was too much trouble and the food both in Ritsons restaurant and in the bar was excellent. Some public areas need updating but I believe that this due to be done soon. Will definitely be going back

    3
    « Sat/Sun stay in December »

    Stayed at the Castle Inn for 2 nights to attend a wedding down the road at Armathwaite Hall. Our ground floor room was a good size, comfortable bed and clean, costing around £180 for the 2 nights. Check in was quick and the receptionist was polite and helpful. One area to improve is the breakfast - at £14.50 per person you'd expect good quality food that's piping hot - unfortunately the food was cheap and warm at best. Overall, our experience was OK, 3 stars from me.

    5
    « The perfect wedding venue »

    Amazing that's all that is to be said of this venue. Staff work tirelessly special mension to shannon who works on reception who helped me and my brother out with some toothpaste. The staff would do anything to help you. The food is top notch and if i was to pick a fault with this place it would be the pricey bar for drinks. Alot of my guests complained about the drinks prices but you just have to remember your in the Lake District. I highly recommend this place it really made me and my new wifes day that extra bit special.

    4
    « Delicious »

    Joined some friends for a meal and was a little dubious as I had listened to some local intell that the meals were poor. I am happy to dispel this myth as all of our meals were delicious, the salmon was perfectly cooked as was the lemon chicken and steaks. Very good value too. Special mention however needs to go to the fantastic young barman on duty in the bar on 11.12.15, he was on his own so very busy but so attentive, friendly and professional,Best Western should be very proud of him. Will return next time we visit.

    4
    « Quick trip to Bassenthwaite »

    Great hotel, friendly service, good rooms. Kept the bar open for my family arriving late. Wonderful location to access the West Coast , Carlisle and the lakes. Great facilities and a good night's sleep. Excellent value when compared to other hotels in the area.

    4
    « Dog Friendly Hotel »

    Stay here for a few days. Room really nice, lighting a nice but a bit dark for reading but that was not the purpose of our visit or we would have stayed at home. The room or suite was away from the main building, so handy for late walks or early morning walks, very warm, clean and comfortable the food was excellent at breakfast. Staff friendly and helpful. Only draw back was as we had a dog, to eat in we had to walk around the whole hotel to get to the bar where you could have a meal and take your dog. I understand that not everybody are dog lovers, I must admit I was surprised to be handed a list of rules for dog owners which were common sense or should be to dog owners but not everybody are responsible dog owners. Perhaps these rules should also be given to parents (and I am a parent of two boys) too. Nice it had it own in-door pool to use We could stay here again.

    1
    « Being ignored »

    Myself and my husband decided to visit the castle inn for a bar meal, after being told we need to walk around to the side entrance to the bar there was a member of staff an older guy with glasses on behind the bar polishing glasses the time is just after 12 midday on monday 31st November. He saw us outside but kept hiding from us still polishing the glasses. We couldn't believe it he clearly saw us and knew we wanted to be let in. We are local living just 7miles away we definitely won't be paying you a visit in the near future and we strongly recommend you have a word with the member of staff in question about how to treat paying customers.

    4
    « Family Birthday »

    I came here with my Aunt (82) & Uncle (95) who were visiting their life long friend who's 94th birthday it was. The staff at the hotel are all very friendly, the rooms are lovely, quiet and beds huge. We had two delicious breakfasts and tasty snacks in the bar. The pool is a a boon & a very good size for a hotel and there is the bonus of a steam room & a sauna. There is a jacuzzi but it wasn't functioning. As other guests have mentioned, it lacks the cosier features of some other hotels but there is an open fire in the bar and comfy sitting areas. The wifi is pretty ok too. On the negative side, as a guest with 2 elderly relatives, one in a wheel chair, the hotel is in-accessible in areas and where it is accessible there are often caveats. When we arrived, the staff were very sweet but less than helpful. We arrived in the dark and rain with loads of bags. The walk from the disabled parking spot outside reception is a long way with non ambulatory people, a wheelchair, luggage, rain etc. We bundled in and were met with a smile but there was no offer of help with anything. We asked for a room with step free access but were given one that had 3 steps. So then had to return to reception to sort that out. Another staff member arrived to help the reception staff find a room but he wandered off without offering help either. You could see we were struggling. The requirements of my aunt and uncle had been discussed at the booking stage too. The final room was fine. Whilst the route to the room is flat but getting through 2 lots of non-automatic double doors can be difficult if you're negotiating them with a wheelchair on your own. The reception staff was not familiar with the little lift either. The first night we asked if we could get to the bar without negotiating the steps through the conservatory. We were told 'no'. I asked if we could go via the car park. Another 'no' and no offer of help. So getting to the bar was a nightmare and it was only on our way back that we got a bit of help. The second day I mentioned this to Sarah at reception who apologised that we didn't get more help and was told that there was a step free way to the bar. But it was via the car park. When we went last night we also found out it was via a narrow back passage open to the elements. Very unacceptable. Especially as it's often raining. Then when we got to the bar we were offered a table near the fire place but I had to point out that it was also down two steps. 'Ah yes' said the lovely Anna who eventually set us up in a table by the bar. The staff were all very lovely and when asked they helped but didn't seem very savvy to the needs of guests that need more help. A huge training need there. If I hadn't been available to help, what would my aunt & uncle have done? Serious improvement required.

    5
    « Very good large hotel »

    We stayed a couple of nights here for our wedding anniversary on a winter break. We were impressed by the excellent quality of the food in the restaurant and high standard of service from all the staff. The local Haystacks real ale in the Tavern bar was £3.50/pint which is cheaper than most places in the Lakes. Yes it's a big rambling hotel on the edge of the Lakes and lacks some of the cosiness and character of some other Lakeland hotels. It appears to cater for conferences, weddings etc. So providing you don't expect inglenook fireplaces then I would say it's an excellent place to stay. The 2 night winter break was exceptional value. There's a lovely swimming pool, steam room, sauna and gym, and a games room with table tennis, Wii etc. for those rainy days but we were lucky to get a dry day and enjoy an easy, rewarding climb up Sale Fell from St Margaret's Church behind the Pheasant Inn, a few minutes drive from the hotel. It's a quiet corner of the Lakes but not a long drive to Keswick, Borrowdale etc. However for 2 nights we were glad to just "get away from it all" and were happy to have Sale Fell all to ourselves with it's lovely views across the Solway Firth to Scotland. Next time (yes we will return) we'll carry on to Ling Fell as well. It wasn't perfect - the mattress was not the most comfortable and the radiator in the nice bathroom didn't work (which we reported so hopefully it will next time!). But 5/5 for value for money on their two night winter break. Quality at an affordable price. We will return.

  • 4
    « Good quality, friendly »

    I can see why it is called Best Western PLUS. It is in a lovely location and is very well appointed. Lovely garden with great views looking down Bassenthwaite lake.There is a decent-sized indoor pool. The restaurant has an imaginative menu, good food and friendly service. An annoying feature is that several items on the menu carry a surcharge. The pre-booked, set-priced menu is good value for money. The reception staff are friendly and efficient, though the final bill was inaccurate.If you have a bus pass, there are routes directly to Workington, Cockermouth, Carlisle and Keswick through wonderful scenery from the bus stop outside the hotel.

    4
    « Good for the price, excellent service »

    We stayed at the Castle Inn for two nights over a weekend. The parking and check in was very easy and the front desk staff welcoming. The hotel is quite sprawling and a little tired but there were some nice touches like a refreshment table next to reception. The room itself was, again, tired although the bathroom had been recently renovated. There was a decent telly on the wall, plenty of hanging space and the room was a good size. The main niggle was that the duvet was very thin (that said we weren't cold at night) and the pillows etc in need of replacing really, the bed base was also on show with a tea stain down one side. The bathroom also had a rubbish hairdryer, not a problem for us as we took our own and there were plenty of mirrors/sockets in the bedrooms. The room was clean though and the bathroom spotlessly so, so we felt generally comfortable. We ate in the bar the first night and the food was well above expectations for £13 a main course in a hotel. The breakfast was very good, all the cooked selection being made to order and the smoked haddock being particularly nice. The leisure facilities were, again, tired, but it was a good 15m pool so you could have a proper swim and the gym had everything you need for a quick workout. The staff really were excellent, everyone was very friendly and just generally made you feel very welcome. It's a relatively cheap hotel for the lakes and I'd stay again if I needed to be up there for something. The good value and friendly welcome made up for some of the misses in the room, but a bit of tlc in the rooms would really improve things - especially a thicker duvet!

    5
    « Autumn break »

    We stayed at the castle inn hotel on October, we were lucky weather was great. The room we had turned out to be a suit and it was lovely. Good food and great staff , we could see the lake from our room . I would stay here again .

    5
    « Lovely hotel »

    Stayed here on business. The rooms are lovely and modern, comfortable, great sleep. We ate in the bar as felt the restaurant had some fussy choices. The food in the bar was very nice. Breakfast was fresh and cooked to order

    4
    « Nice stay »

    Stayed here 2 nights to attend a family wedding at the nearby Armathwaite Hall. Arrived on Saturday afternoon and after putting our stuff in the room went straight to the pool area. The swimming pool was quiet and also a nice temperature. Also used the steam room and sauna. Would have loved for the hotel to offer the jacuzzi (it's there but not in use). Our room was okay size with views of the hotels tennis court and side views of Bassenthwaite. Bathroom was a decent size, just lacked a bath. The large shower was fantastic though. Well stocked tea tray and the free wifi in the hotel was great too. Wasn't a fan of the mattress or pillows so didn't get a fantastic night sleep on either night and the hall ways are very creaky so can hear anyone walking past the door. We had to go back to reception to ask where breakfast was held as we weren't given the information on arrival. Breakfast was good. Lots of choice in regards to cereals, breads, fruit etc. The cooked breakfast was a choice from a menu which was ordered once sat down. Full English on our first morning and eggs Benedict for the second. Egg could have been cooked better but still edible. Would definitely stay again if in the area.

    5
    « A few days away »

    an excellent hotel to stay in whilst visiting the northern Lake District. Our room was spacious, comfortable and very quiet - just what we asked for as we wanted to do some walking as well as shopping in Keswick.

    5
    « Best Western Lake District »

    Excellent hotel, I would recommend to anyone. Food, staff and facilities were perfect for our two night stay. Room was clean and spacious. Breakfast had a good variety and hot food was local produce full of flavour.

    4
    « Good stay »

    Arrived late after a 4hour drive from Scotland. Checked in, our room was a nice surprise as it was spacious. Fortunately they were still serving dinner in the bar. The food was good and our bottle of Malbec lovely. On a down note some banging of a door in the middle of the night woke us up. Breakfast was good. Overall very satisfied Thank you

    3
    « Not really worth the money »

    It is interesting to read the review from Lyndsey G of Warrington and what she was told about the non functioning wifi. We stayed the same weekend and were told that it was an external BT problem and not under the control of the hotel and that it could take some time to fix. This was on the Saturday morning that I reported it. So with no wifi and the non existent reception on my mobile I was uncontactable over the whole weekend. Not a bad thing in some ways but when you pay for facilities such as wifi you expect to get them. The room was very spacious and a lovely big bathroom and shower. The hotel room had two tv areas. One of the TV's didn't work which wasn't such a problem as we weren't really interested in watching TV but it's more the point that something else wasn't working. The hotel is tired and in need of some attention. This is a real shame given the setting.

    4
    « Good hotel »

    On the whole, a good hotel. Room was a decent standard bathroom was excellent. Bed very comfortable. We had a good view of the gardens, very pretty. Hotel was kept clean throughout. Food very good, staff friendly. One waiter in particular went out of his way to please, taking photos of our dance group. The dance floor is of a good size. Has free wifi.

  • 1
    « Such a disappointment! »

    After deciding to have some time together for to celebrate my partners as well as my own birthday, we decided we wanted to book an active break somewhere. The specifications that we agreed were a must were for Wi-Fi for work purposes, that it was 4 star accommodation, near to walks and Jacuzzi facilities for recovery afterwards. On arrival we soon discovered there was no Wi-Fi it was being fixed and shouldn't be more than '20 minutes' by the 3rd day as we were about to check out and no Wi-Fi all weekend it had become a bit of a standing joke that the 'guy fixing it' (that we kept getting told as an answer) must be getting paid an absolute mint for his 3 days work. We went out for a walk around and over Skiddaw which was lovely and when we got back to the hotel, 5 and a half hours later we were looking forward to a nice hot shower and a relaxing Jacuzzi. We soon found out not only was the shower in our room was about as strong as a dripping tap, the temperature on maximum was merely 'lukewarm' but the Jacuzzi had apparently been closed for over 12months. Not the best of starts, so I thought I would go and report my disappointments to the reception as this was not the way to start our stay and celebrate our birthday. I didn't appear to be welcomed with my concerns (cut off part way through) and was told my concerns would be reported to a manager who would speak to me later that night. Well that was Friday evening and we are now on Sunday evening and I can only guess that they had much more important things to do with their time than spare me 5 minutes during my stay. The shower in our room, well less than adequate, had another flaw as its 'springy' underneath sent me to a fall where I tore my nail and cut my heel. I tried to dry my hair using a very old hairdryer which was attached to the wall and whilst slow, I persevered with it until I burnt my arm on the piping which got very hot, very quickly. I then had to use the hairdryer in the fitness centre each time I washed my hair (not exactly convenient, especially given this is allegedly a four star hotel). You could hear the next rooms conversations as clear as day and we spent the weekend listening to doors slam after midnight, which made our visit relaxing and enjoyable! I suggest that given this is a four star hotel, that maybe this chain should invest in some sound proofing. The extra pillows, which stated in the book in our room, would be in the wardrobe were not and as I did not feel welcomed at the reception desk but more as an inconvenience I decided not to bother them again, after all I would not want to put anyone out, I was only a paying guest. Even simple things like showing us around the hotel wasn't offered so to get to the pub we walked around the outskirts of the building, had to ask a member how to get into the swimming pool and in the end gave up and lowered our expectations. I have never had to complain about anywhere I have ever stayed but this really upset me during my special weekend (which was not cheap). What has upset me the most is we could have stayed somewhere else for less, which offered better facilities. I am sure my comments card that I personally handed into the reception desk will be 'filled' in a bin somewhere by now!

    4
    « Thoroughly satisfied »

    Nothing negative of significance to say. Stayed 3 nights. Staff attitude spot on. Breakfast experience and food excellent. Lovely comfortable stay. Stunning views. Would certainly stay again. Bar food good quality.

    5
    « A large hotel that pays attention to detail »

    Stayed one night bed and breakfast, this is a hotel that has grown over the years , it has an indoor pool(which I am sad to say i did not use). It is a good location at the northern end of the lake district. Good car parks large welcoming reception, the reception staff were very good and helpful. I must be lucky but since i have started reviewing on trip advisor I have just stayed in good properties. Room was very spacious , excellent bathroom, and a very good bed. We ate dinner in the bar , service was good and staff were all good at what they did. Food was excellent. All in all worth a visit.

    5
    « surprised »

    The reviews online were from 2007, which is years ago... I normally read reviews before i book, but this time i didnt... The reviews were bad!!. was surprised when we got there, as the Hotel was lovely . The stuff at reception were lovely , and helpfull. The room was great , well pleased with the Bathroom. The swimming pool was great , unfortunately the jacuzzi was not working , which i was a bit sad about.

    5
    « Amazing hotel »

    This hotel has amazing views of the mountain, the hotel rooms are so nice they are big comfortable lovely, the staff are really nice welcoming, the food is lovely there is not a bad thing about this hotel it also has a pool which is big and a games room for the kids.

    3
    « Wedding in the Lakes »

    Lovely staff. Tired leisure area. Maze to find room with poor signs directing where to go. Cost of £300 for two nights room only in October not justified. Complicated booking system where all card details given online for payment, but then was rung up by hotel for card details as payment hadn't been taken which didn't really make sense.

    5
    « Very comfortable Lake District hotel »

    Quiet location in the north of the Lake District, convenient for Keswick. We had a very comfortable room with a good bathroom. Good meal and breakfast. Good sauna, average steam room. We had an overnight stay but would go back for a weekend break.

    5
    « Afternoon Tea »

    Have often passed this hotel and finally stopped for afternoon tea. It was a little expensive - but the service was so friendly and helpful - thanks Will for your great recommendation on which cake to have - it was scrummy!

    4
    « Recent Stay »

    We recently stayed for 3 nights on a short break to the Lake District. The room was very large and comfortable and the food good. Hotel staff were helpful and the check-in/check-out process was easy. Large car park with plenty of space and ideally situated for exploring the North Lakes

    5
    « Great family place »

    Visited the Castle Inn for a combined birthday and anniversary meal. We have been many times before and I would go back over and over. We chose from the Sunday dinner menu. I usually have the ham hock terrine but thought I would try the feta salad. I was a bit disappointed. The salad was fine but very minuscule compared to the ham hock. It only had three olives and three bits of feta. I can highly recommend the ham hock if you go. I then had the turkey main, the roasties were cooked to perfection and then was plenty of veg. For my dessert I had the cheeseboard which again I can highly recommend. Everyone else very much enjoyed their food and between the 16 of us we had almost everything on the menu. Included in the price of the meal (£19 for three courses) we got free us of the leisure facilities. We used them for an hour, we had young kids with them who loved it!!! A great place to go but do book in advance if there are a lot of you.

  • 4
    « Excellent stay »

    Stayed here for a couple of nights and very glad that I did. Hotel is right beside the main road and easy to spot. May seem small from the outside but is surprisingly larger once inside and yet still easily navigated. Very helpful and friendly staff in all parts of the hotel (reception, bar, restaurant). The room was nice and spacious, clean and well-presented with a pleasingly comfortable bed and well-equipped bathroom. The bath was a bit of an odd shape but it didn't detract from the facilities at all. I didn't notice any noise coming from the rooms near mine which was good. Curtains in the room were a bit heavy and awkward to close. Would be an issue for an older person. Food in the bar was nice and tasty (would recommend eating in it just for the customer service). (Was only in the restaurant for breakfast.) Breakfast was a little disappointing however. The uncooked items like cereal, fruit, bread for toast, milk, yoghurt, juices, etc etc were laid out buffet-style which was good but hot breakfast foods (sausages, beans, eggs, bacon, etc etc) had to be ordered and brought to the table separately and was of a disappointingly below average quality. Would have been better to have the hot item buffet-style like the rest (which would also have allowed for me to better choose which cooked items I wanted). If breakfast is really important to you then this place may not be the best choice. Views around the hotel are a little limited although that is the fault of the local geography (lots of wooded hills very close to the hotel) however I felt that it added a nice bit of isolation to the location. Hotel is about 20min drive from Keswick and an hour from Lake Windermere which are definitely reasonable travel times. Overall, I would recommend this hotel to someone who wants a nice quite place away from the busier parts of the Lake District and I would consider coming back here again. Overall rating 4/5 (would probably rise to 5/5 if the breakfast improves).

    3
    « Good but not Great! »

    A beautifully located hotel, perfectly placed for touring the area around Bassenthwaite. Excellent service, especially from the front desk - a lovely warm welcome. Nice clean spacious room (we paid for an upgrade but it overlooked the car park which was disappointing given the location). Bar food was average but good value for money. Breakfast was a bit of a different story! The selection of 'help yourself' items was very good but the cooked breakfast (ordered) was SO greasy I couldn't eat it. I used four serviettes to 'mop up' and still it was just swimming in fat. Chef needs to drain the items before they hit the plate or better still, use the grill or griddle instead of a frying pan! We only had one night there which was acceptable as a base for heading further North, but sorry to say, we wouldn't return.

    4
    « Good food friendly staff »

    Don't go large. Popped in for lunch was not going to because of the reviews but it was close. Pleasantly surprised I had the burger which was lovely Angie had the steak pie which was too much for her to finish so no need to go large portions. Robyn was our waitress and she was very helpful would definitely come back.

 

Getting to the hotel ...

All directions
·From: All directions. Follow the A66 to large roundabout, follow road signposter to Carlisle on A591, follow for nine miles, arrive to the BEST WESTERN PLUS Castle Inn Hotel on crossroads. Should you be using sat nav to reach the hotel, please note if travelling along the A591 from Keswick, please do NOT turn off the A591 into Bassenthwaite Village. We are located on the A591, a further 5 minutes drive along the main road.
 

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