Best Western Huntington Mall Inn

We spent a night here after there had been a morning storm that had knocked out electricity in the area and they were swarmed with area people needing a room. The assistant manager that was checking people in was great. The facility is not the newest, but the staff people were doing what they could in an unexpected difficult situation. We have had better breakfasts at other Best Western, but we get good value for what we paid and they did not jack up their price due to the unexpected high demand. We will stop again in the future.

The old saying you get what you pay for is so true. The price was great but the hotel is very run down. My room had construction drywall dust behind the door in the floor and in the bathroom counter where some work was done in the room. The carpet is dark brown and looked very dirty. Stairs no elevator. The hotel staff were very friendly and helpful. Only vending machines no hotel store.

I have immensely enjoyed my stay at the Best Western at the Huntington Mall. The breakfasts are amazing, every time. The management team is professional and friendly as well. I will always recommend this location.

I have been traveling to the Huntington area for two years and stayed at numerous hotels. The Huntington Best Western is by far the best value, and is very conveniently located too many amenities. I would recommend!

The staff is great and the hotel is clean. Breakfast was available daily and the food was fresh. The trash was full in the breakfast area and when I brought it to the attention of the staff it was dealt with immediately. My room was large with a microwave and fridge. The AC/heater worked well and the bed was comfortable. I was very comfortable here and will stay here again.

The staff was prompt to accommodate and made us very welcome ! The hotel breakfast was amazing ! Staff was beyond friendly! I would highly recommend this hotel ! We will return when we can ! Thank you to the manager and his staff!

This is a very nice place being upgraded and the employees are very friendly. If you have a pet they also accept pets. I like the fact they treat the customers very well and the convenience of the hotel to visit the local mall. Overall a great value and also friendly welcome helps when traveling .If you are looking for just a place for the family and have a dog especially you wont find a better value close to the mall.

Close to interstate. entrance well lighted and marked. Shopping and eating establishments near by. Close to Marshall University, memorials, foot ball fields and campus. Area historical attractions, state parks located nearby. Just inside the state line. Not far from the industrial complexes of Kentucky and West Viriginail

I have no complaints. The person who checked us in was pleasant and respectful. The room was clean, the bed comfortable and the accessible bath had sufficient grab bars. Breakfast was predictable and nicely presented. The price was reasonable. It is right off the highway. It's not lavish but has everything most travelers need.

This was by far the WORST hotel I've ever stayed in! Our reservations were not honored. We reserved 2 rooms both with kings beds and so we had double beds. Manager apologized and said they had a lot of groups. Big deal, we had reservations! We could not get a key to our room. Manager said he would bring them, but he didn't. The room was not clean. There was mildew on the bathtub floor and mildew under the counter at the sink. There was hair on the tissue box. The ice maker was broken. It had an out of order sign but the entire cover was off it. This hotel DOES NOT live up to the standards that Best Western is known for. WILL NEVER STAY HERE AGAIN!

Very dirty! Bed covers were stained and had multiple cigarette burns in them. I usually pull these coverlette things off any way and I did, but then there was no blanket, just the fitted sheet and the top sheet. So all you had to cover up with was a thin sheet. There were holes in the drapery. The toilet leaked and the sink didn't drain. I had to prop and coffee stirred on the drain so the sink wouldn't fill with water. The whole place smells like cigarettes. If we weren't only staying 1 night to sleep and shower I would have left. They emailed me a check in link, which I used and provided a copy of my license. I had to do it all again when I got there, so not sure what the point of that was. The lady at the front desk was very friendly and helpful. There were 4 of us and they only give you 2 towels. So I had to ask for 2 more. She first said she didn't know if she had any, but she told me she went and pulled some out of the dryer. Would've sucked if the 2 people, who I paid extra for, didn't have a towel to dry off with. They would not ever choose their s hotel again.

Very dangerous facilities during power outrage. Emergency exit signs not working, emergency lights in hallways and stairwells not working. No generator. The front desk guy was locked out of the office so he couldn't get flashlights for guests. Still waiting to hear back from the manager regarding making this right. Her delay only proves what an epic failure her management is!

Another reviewer on here mentioned that at first they were given a room by this hotel's staff that was occupied!! The exact same thing happened to my daughter and me. The staff seemed baffled at how this could've happened, but the next morning when I mentioned it to the person at the desk to alert them that their computer system was unreliable, she said to the person next to her, in my hearing, that someone had been checked in without being entered into the computer. This sounds like a very unorthodox practice, and I do not trust this hotel. Make sure you use the inside lock mechanism if you stay here!

I would not recommend this hotel. There were many issues, but the biggest was safety. The outdoor locks did not work and anyone could enter the hotel without the key. The manager admitted she knew this. The television did not work - and the maintenance man said he knew it hadn't, but he was going to let the morning crew deal with it. He also said the hotel had many issues with the remotes not working! The clock in our room did not work - but we did have our cellphone to wake us up. The pool was closed. The breakfast was subpar. The only positive was the manager admitted there were issues and gave us a decent discount.

Stayed here on the last night of our 3 week road trip vacation. Nice, clean, hotel. Was disappointed the pool was not open. Problem with connecting to wi-fi in our room. It was only a one night stay - so not a huge issue. Breakfast area was neat and clean with a good variety of foods to choose from.

Absolutely disappointed with this hotel. My wife and I are retired and have stayed at many hotels. This is the second time we have stayed at a Best Western Hotel. On this occasion we stayed at the Best Western in Barboursville, WV. I must state up front that the staff were very pleasant, and tried to be accommodating. We had made a reservation for a non-smoking room with 2 king size beds. We arrived at the hotel at around 7:30pm after being on the road 11 hours. We were initially given a smoking room which, when asked had informed them that we do not smoke. We were then re-assigned to a non-smoking room with 2 queen size beds, and found that it was occupied. We had to go back to the front desk and inform them of that fact. They were unaware of that and re-assigned us yet in another room. Fortunately it was not occupied this time, but had only one towel and face cloth. Now, the price was never adjusted from the original $195 per night price. We stayed 2 nights and was very surprised that the hotel was in the state it was at the rate they charged. For your convenience I have provided photos. We expected a clean room and we were looking forward to a hot breakfast. Instead we were told that the cook would not be there in the morning. They did however provide danish and dry cereal. The second day there was eggs and sausage as well as biscuits and gravy. We do travel a lot and expected a lot more from a Best Western Hotel. We expected that for the price we were being charged that the room provided would have been up to that standard. Just as a note, upon entering this room, I immediately notified the desk that the bathroom door was punched in, to make sure that I would not be charged and to make them aware. I was told that they knew about the damage. In closing, I am sorely disappointed with this experience and not likely to stay at another Best Western Hotel based on it. It is apparent there is no quality check standards of the franchise that bears the Best Western brand.

Poor - Staff could have cared less about us... no member benefits offered... breakfast was terrible.... cold breakfast when were were told it was a hot breakfast at checkin.... Staff coul dhave cared less..... I think they were too lazy to cook anything

There were roaches in the room, very loud and checkout was incorrect on reservation confirmation was told I could pay for a late checkout if I wanted to. Would not recommend this hotel. Worst experience at that hotel.

The staff was friendly and helpful. The breakfast was good. It was a good place to stay. Have stayed there other nights. When we pass by on our way to see family……………………………………………………………………………….……………………

We enjoyed our two-day stay at this Best Western. Plenty of free parking, great locations near food and shopping easy access to I-64. Super nice staff. Clean property, above average breakfast, comfortable beds. The only bad things were mobility access and very narrow chairs. When the limited handicapped parking was full, it was a bit difficult to navigate my wheelchair through the parking lot to the entrance. No automatic door so I had to wait for help to enter. The halls were narrow and maid service cluttered them quite a bit. The room was rather loud. This hotel is fine if you are slender without mobility issues.

Cockroach in the drawer with the bible, cigarette burns in the sheets, pillows, pillowcases, bedspread, whiskey bottle under the mattress, called to front desk for no toilet paper in the bathroom she said she was by herself and to busy to leave the desk to bring it to us. The worst part was when we woke up bed bugs on the wall. When you walked by the pool area the hallway smells like a convalescent home. The worst hotel I have ever stayed at.

I would stay here again, the staff were very accommodating, friendly, and helpful. My training got cancelled and I did not to get to stay as long as I thought I would but it was still a pleasant experience.

Do not stay here. Killed a bug as soon as I entered the room. The fitted sheet had a Stain and mattress pad is covered in stains. There are dirty spots on the carper. The hotel and rooms are dated and worn. There is no elevator which is difficult when you have several bags to carry up the stairs.

This motel needs some help. First, make sure you get a first floor room because they have NO elevator. They didn't tell me that until I asked after checking in. My wife has had her knees replaced and going up and down the stairs was difficult they said they had no first floor rooms available. We found bugs (live) in the bathroom. The breakfast is continental style, which is fine, but the juice machine was not working either and I don't drink coffee. I would not recommend or stay here again.

This hotel is in awful shape. It is very dated, very worn, and in very bad shape. We didn't want to even walk on the carpet in the room. The first room we were in had a centipede, so we switched rooms. The second room, the shower head doesn't come out like it's supposed to, and the tub doesn't drain. Then we woke up at 4 in the morning to roaches. Several in the bathroom, one in the light fixture, one in the room. They were crawling up walls and everywhere. We left immediately and checked in somewhere else.

After receiving a second room i still almost went out and slept in my vehicle. First and second room both had mold. Hair in bathroom, blood on pillow, used washcloth in bathroom, broken furniture, rooms had smells, constant water running, and holes in walls. Staff switched my room but didn't seem to care about any of the issues.

We stayed here for one night on our travels from Pennsylvania to Kentucky. We chose this hotel because it was offering a good deal in the coupon book from a rest stop. We called ahead to make sure rooms were still available at this rate, and Tara was very kind. She was still there when we actually checked in and was again very professional. The hotel looks nice from the outside, is conveniently located at the interstate, and the lobby looked and smelled very clean. We were able to get a room with two queen beds on the bottom floor like we requested. However, the coupon book stated that this hotel is newly renovated, and once we got to the room it was obvious that it was not. The carpet was torn, furniture was somewhat damaged, and the room just could use updating in general. So the newly-renovated part is not correct. Also, the sheets on the bed don't seem to fit the thickness of the mattress. Entrance C, which we were told would take us to our room, was propped open with a rock. I had removed the rock because I wanted the door to stay locked for safety, but then realized that the key card did not work. We had to go to different entrance and walk around and open the door from the inside. When we mentioned it to the front desk, we were told that they are aware that this door has a problem. The beds were comfortable, though, and shower pressure was good. Unfortunately we found a baby roach crawling on the wall, and that is what lowered our impression of the hotel the most. We discussed with each other whether we wanted to mention it to the front desk that evening, but decided we didn't want to change rooms because we had already unpacked and there was no guarantee there wasn't going to be another roach in another room. They do offer a hot breakfast; however, we got down there at 715, with breakfast starting at 7, and they were already out of scrambled eggs, with no staff in sight. I mentioned it to Carol at the front desk and it took another 30 minutes before the eggs were replenished, with people standing in line choosing different foods as there were no eggs. The sausage, gravy and the biscuits were good, but they were barely warm. At checkout we did mention to Carol about the baby roach in the room so they would spray, and she did apologize. Again, for what we paid, and for one night, this hotel is adequate, but there are several improvements that could be made.

I wish I could give a better review of the Best Western Huntington Mall Inn in Barboursville so I will break it into the good, the bad and the ugly. I'll start with the good. The coffee was good, fresh and hot (see picture). They had a variety of teas as well. Good water pressure in the bathroom made for a welcome shower. Check in was easy and quick. Price was reasonable for customer rating and amenities. Now the bad... The breakfast was certainly not as advertised. When we booked they stated on their website a hot breakfast with eggs, sausage, waffles, etc. A true breakfast to eat. When we got down there... Well... It was a hot breakfast only if you wanted toast. That was it... Nothing else that was hot (see picture). They did have cereal, the pastries (if they had it) were wiped out. one or two cartons of milk. The juice machine was out and there was limited yogurt. When we got down there it was 7:30am. Now if you did want waffles... There was a picture of one on the wall! Other than that it was bad. Now the ugly... There was a marijuana stench on the first floor throughout the hallway. Now if you smoke MJ I guess you will be fine with it... If you have a family with siblings you might be concerned. We had to go through this to the second floor. When we got to our room we saw that this room may have been broken into at one point. The lock on the door was barely hanging on with screws, the front door looked like it was battered. The bathroom door would not close properly... Probably because someone tried to kick it open (see picture). The drapes were pulled down (see picture) so we jury-rigged they up so we could have some privacy and darkness when we slept that night. The carpet felt grimey when we walked like it had not been vacuumed. Needless-to-say something happened in that room at some point and the damage was never repaired and the room was not tended to. Doors throughout the building was constantly propped open with paper, cans, rocks and tape over the lock! Yikes! I am very conscious with security so I took all of that out but by the next morning some other items propped the doors open. Not sure if they had security on premises but this certainly is a major red flag! The property charges you for any accidentals... PRO TIP: If you see any damage make sure you take a picture of it and report it to the front desk immediately so you will not be charged for the damage. We knew the pool and spa was not available as many other hotels throughout the US is like this due to pandemic so I will not comment about this. The saying 'You get what you pay for' may be the case with this hotel but I would caution you about staying. We stayed for one night but we will be very hesitant to stay here again.

This hotel was better than we expected for the price, but just a few things could have made it much better. The room was clean and comfy. The beds were fine. We liked having the choice of an Outback and a Mexican restaurant in the same parking lot. We were missing shampoo and regular coffee. They should just toss out the ugly ottoman with the huge rip in the top.

This hotel is a great value for the area not to mention employees that work the front desk have been so kind over the past month. I have stayed many nights. I have stayed here for years off and on with my family and my dog who as of June this year went to doggie heaven. He has always stayed here with my kids as they have grown up now and are in their mid 20s, If you are looking for a pet friendly hotel with a outdoor pool with a great value and employees that seem to care than this is your choice. Also it is close to a mall, movie theater, many places to eat.

My wife, mother-in-law, and I stayed here on our way to Wyoming. The hotel was nice. It would be nice if they told you on their website that there is a $20 pet fee since some Best Westerns charge and some don't. The biggest problem was half the breakfast items were empty.

This was the dirtiest hotel I have ever stayed at. There was dust everywhere. There were lots of little brown bugs crawling around in the bathroom. The bedding was dirty... I found hair and dirt in and on the bed. You will also have to walk up stairs to get to the second floor. They do not have an elevator. When I checked out I showed the woman at the front desk photos of the bugs. She said she would call a pest control person but I was not offered any money back. I did not bother telling them about the dirty room or showing the photos of the dirt since the bug photos did not get much of a response.

My pet was welcome & loved! Very comfortable bed and linens. Easy on/off Interstate. Nice breakfast. Staff went above & beyond to insure my satisfaction when I had a problem getting into my upstairs room - UP stairs are difficult & they came to my rescue within minutes. Thank you

This hotel was very clean with a comfortable bed. Breakfast was standard with eggs, biscuits and gravy, sausage, waffles, cereal, and yogurt. The staff was very friendly and efficient. The hallways were very quiet except for a couple arguing about 4:00 a.m.

Ended up going through four different rooms The first room had some thing sticky all over the table and use toothpicks on the ground the second room had dried snot in the sink and a face print and the mirror the third room had rat poop in the dresser a dirty plate in the dresser in the mini fridge was not cleaned at all we ended up going back to our first room being the cleanest of them all because we didn't want to deal with any more headaches we just wanted to sleep. Ask for a refund and they said because we stayed the night they can't give us a refund after all the trouble

Hotel needs update, but room clean and functional. Beds were to soft for us. Needed extra blankets in rooms. Across parking lot was the tortilla factory and outback steak house. Close to the mall an other restaurant

Place very old with unpleasant room odor.Sheets ripped and mattresses were stained, Bathroom was clean.Have stayed in Best Westerns before and we are very disappointed.We are reward members and are now questioning our decision whether to stay with Best Western again.

Front desk is always polite, accomodating and personable. There is free coffee and tea in the refreshment area. The hot breakfast during the week is very good. The attendant does a good job at keeping everything very clean and tidy. She is polite and friendly as well. The hotel is close to the mall and several restaurants. There is an Outback and Mexican restaurant across the parking lot. A Cracker Barrel and Sonic is across the street.. but be careful if you are walking across the street, it is very busy.

Always stay at this hotel, love staff and they are always great with helping out for any problems! Some rooms need refreshing but most are good. Some mattresses could use a refresher but is worth the rice you pay.

I've stayed here multiple times as it is my half way point when I drive home to see my parents. It is comfortable, clean, and a good value. I would recommend this hotel to anyone wanting a comfortable stay.

We stayed at this Best Western staying one night on our cross country move. The room looks like it has not been clean properly for years. The filth and dust buildup was shocking. Baseboards were coming off of the wall. The floors were stained and dirty. The sink in the bathroom would not drain in the bathroom was particularly disgusting.

I would reccomend this hotel over all the hotels I have stayed at in the last few years,the rates and service is superb.The rooms were clean and the location was near many nice shopping establishments.

This was the most disgusting Best Western hotel that I have ever stayed in. There was old soap and hair in the tub. Mold everywhere. The carpet had a huge chunk out of it my the door. We slept in the bed praying that it had been changed and not get bed bugs. My husband took pictures of everything. I paid with points. I wished that we had gone somewhere else, but had already lost my points. Of all the years staying at Best Western, we have never been to one like this. It was broke down to say the least.

Recently stayed at this hotel only because it was a last minute trip and my normal hotel was booked up. Definitely will not be staying here again. Room smelled of chemicals and stains all over the carpet. This hotel is definitely outdated and needs a complete remodel.

Everyone was really nice!! The room prices was affordable and the rooms where clean and housekeeping did a wonderful job each day !! Felt safe at the location!! Very convenient and close to the mall and lord of great places to eat nearby !!

One Overnight Stay....We just wanted out. If you sent an auditor there I bet their report would be 100 pages of areas that MUST be resolved. Example, broken down vehicles in the lot that you can tell had been there for a very long time, musty rooms that overwhelm the nose, smell of people smoking pot in their rooms coming out in the hallways, the hotel is in complete disarray. Only given one set of towels when I booked the room for TWO people. The room was so dirty my dog was going crazy as he is not use to that. No place to walk your dog. Where there were a couple of small places it was dog poop heaven. There was no receptacle to dispose the dog poop. People kept propping the backdoor open with rocks which is a security issue. So there must be no security walking around? The person at the front desk seems to have to do 12 different jobs so she is not setup to be a great front desk worker. We will not be staying at this location every again. Too many things to list as mentioned before that words can't describe. For fast check out......we took it upon ourselves to just put our card key in the plastic box at the front counter. This helped to get us out of their fast as possible because it was that disgusting there. The owner of that location should be embarrassed and ashamed and should thank their employees everyday that they can actually subject themselves to that dirty disgusting environment.

We stayed at the Hotel in March and again in September. We were very satisfied with our stay. We will definitely be staying again when we visit family. Just wish the breakfast was available to sit down and eat.

Floor in room was a soaked disgusting smelly mess! Staff didnt care , no linens, nothing in room and the bathroom was gross!!! Water everywhere and the bathroom was never cleaned. I would rather take my chances in a truck stop than this every again! The whole night i watched drug deals out of my window while sitting in a bed surrounded by water filled carpet

A/C worked but not like it should. Continental breakfast was definitely welcome but other guests made huge plates at one time and depleted the bagel/toast etc supply quickly. Don't be a hog! The hotel and amenities were good and the location was convenient to so much. Will stay again.

When you first walk into the rooms they are so hot it feels like a blast furnace and it takes at least all night to cool the room and the fridges don't work properly the a/c fans are stuck on low speed and it takes a long time to cool the room off

The area was very convenient to restaurants and gas stations. The one thing that I will say is that if you have problems with the internet just go to the front desk and ask if the can reset the internet. They do have washer and dryers at the hotel.

During a road trip I had booked a stay (booking.com) for one night to cut the drive. We arrived and instantly I regretted my reservation. Their were groups of people outside smoking, drinking, and very loud. When we walked up to the door, on the walkway, it stunk of urine! This was the area right up front by the main doors! Then we walk in snd the girl at the front desk looked very overwhelmed. When I got up to her she couldn't find my reservation. She called 2 managers at home, and in the end told me to contact booking.com because NOBODY knew what to do!!!!!! Now remember at this point I had been driving for almost 12 hours, it was 10pm, and I had 2 kids with me. All I wanted to do was sleep. She then walked away and helped someone else(because he issue was she didn't want to double charge me). OMG I was ready to go crazy Mom on her lol! So I looked at the stupid booking.com app and I couldn't find a number, but I found a spot where you message your issues. Well it looked like the issues were sent to the hotel. When I told her that, and said their was nobody to contact she looked even more confused. I reminded her AGAIN that my card was only used to reserve the room, and when I booked it said I wouldn't be charged until I check in. I had to explain that several times to her. Finally I said forget the reservation just give me a room (this seems to be too much for her). She got me the room and said if I was double charged to let the girl who works in the morning know because she MIGHT be better at figuring out the refund. At this point I wanted to look around for hidden cameras, was I being punked? Then to get to our room. We had to walk outside, past the urine soaked bushes, around the corner past the crowd of drunks, and to the side door which did not shut properly. So the "secured" locked door was open. We get inside and both kids covered their noses because the stairwell STUNK! I just kept telling myself "one night...only a few hours and we can run run RUN away!!!" We get up the stairs, walk past the overweight man who was barefoot, shirtless, and wearing bibs. At this point I wasn't saying "one night" I was saying "a few hours...I only need a couple hours sleep and then we are gone". Before I went to bed I went over to the window and saw a group of elderly looking people with O2 tanks, and smoking right by my van. Ugh! I am no genius but O2 tanks and matches/lighters probably don't mix well. So before I went to bed I moved my van. Probably for the best because I parked closer to the window and further from the drunks. Luckily we were not overcharged because I was not looking forward to dealing with another employee. I mean if TWO managers didn't know what to do the staff wouldn't.

Easy on – off I 64. Not fancy. Physical plant a little dated, but rooms seem well-maintained. Paint looks fresh. Place appears clean. The staff is friendly and pleasant. Due to Covid no hot breakfast. Coffee, juices, cereal, muffins and donuts available. Pool not open yet.

Conveniently located right off the interstate. Pleasant staff. Very small continental breakfast. No restaurant; however, there are several eating places within walking distance. Old musky smelling building with outdated décor as well as soiled carpets & stairs. There are 17 stairs to the second floor. No elevator and no one to bring your luggage to your room. Chipped porcelain in the tub. Rusty shower rod. Leaking shower knob. Furniture scared and chipped. Big transfer truck parked in the lot outside our window that ran all night, so no sleep because of the loud noise from the truck running the entire night! Rattling air vent. There are several “regulars” who stay here that seem to be off the streets? I heard that they have started renovating the bottom floor rooms, so ‘maybe' things will improve in the future? But, I would certainly wait until this happens before staying here again, if ever! Best Western has always been my go-to motel, but after staying here, I can't even believe that this is a Best Western!

Check-in time was 3 PM. Arrived at 4:45 PM, was told to wait in the parking lot for 30 minutes while the room was being cleaned. The deadbolt on our room's door didn't work. The nearest exit door (the door marked F) was broken and did not allow people to exit through it, creating a fire hazard. Told the front desk. They propped the door open with a rock, exchanging a fire hazard for a security hazard. Bedspread was visibly stained. The staff I interacted with were nice, but this hotel is run poorly.

We were traveling with our dog so the accommodations were ok for what we needed.Found a couple housekeeping issues which I'm sure they would have fixed had we reported them. Staff was very friendly, they made you feel very welcome.

Absolutely horrible nothing good about it carpet was dirty bathtub was gross and drapes were broke off rod not allowing closure. Not up to what I usually experience at a best western. Very disappointed

Extremely inconsiderate. I was nothing but nice and respectful, until enough is enough.. i got back to the hotel at 6:00 in the morning, i asked very nicely if they could please communicate with housekeeping not to knock on my door. There was no do not disturb sign in the room, and conveniently they didnt have one at the front desk either. So what do they do? Scare me awake at 10:30 anyways when checkout is at 12. After paperwork, i had 4.5 hours of sleep available. Thanks to inconsiderate people, i now got 3. And i have a 12 hour drive to make now. Thanks, will Never stay at a best western again

In a pinch you need a room its ok. Bed was hard but clean. Great hot water and shower was nice. One of the security doors to get into the building didnt lock. If your on the interstate side be prepared. Traffic noises, refer units from semis running all night. Like I said , in a pinch

This is my “go to” place when I drive from NC to visit family in IL. Staff is friendly and the hotel is very clean. Location is close to food and gas. It is an easy on and off the interstate. Look forward to my next comfortable stay.

very reasonable price and comfortable if not fussy rooms in this older Best Western.Hotel with interior lobby and room access. Restaurant nearby. Convenient for a travel stopover or if you have activities or events in the area.

Some complications due to covered like no breakfast being available is not necessarily their fault. Some minor upkeep needs to be taken care of but overall very presentable. Clean affordable rooms, at a fair price.

The staff at this Best Western are the best! They created a family-like atmosphere from beginning to end. We appreciated the dog-friendly treatment by staff which is not always evident in chains claiming to be pet-friendly. The hotel is older and appears due for remodeling.

Room smelled, carpet was wet. TV was not the best quality. Clogged bathtub. I overpaid for a room that they switched on me last minute. Housekeeping came by one day out of 4 to collect dirty towels. Front desk seemed annoyed when you asked them for the grab and go breakfast.

No elevator, so pack light to carry your bag up a flight of stairs. What with covid, no breakfast, not even coffee. The stairwell to the 2nd floor absolutely reeked of stale cigarettes. I do not recommend this hotel to anyone.

Stayed for one night in July. Upon arrival exterior was dirty ,trash overflowing the trashcan and the parking lot not clean. Check in was easy and clerk was pleasant but the lobby seemed uninviting and dimly lit. Stayed in room 206 and the room was clean including the bathroom. Looks like it had recently been painted but furniture was dinged and older. When we left to get something to eat we pulled the door shut and when I pushed on it, it open back up. My husband pulled the door harder the second time and when he pushed on it it opened again. Finally he slammed the door shut hard and this time it stayed shut but there was a gap at the top of the door. Notified the front desk and they offered to switch rooms but we were already unpacked and it was just for one night so we let it go. But based on the appearance of the lobby and the outside we would not stay here again. Also their breakfast consisted of a paper bag with bottled water donut and breakfast bar. We ended up going across the street to the Cracker Barrel and that was good.

Leah at check-in was amazing. She was so helpful and friendly. This hotel is very clean and beds were comfy. The location is great, it is walkable to many restaurants. HIghly recommend. Hotel is also pet friendly.

I made reservations a few weeks ago. I arrived around at 4:30 and room wasn't quite ready, so I shopped for a half hour. Came back, still not ready, so they gave me a different room. That room was trashed - we turned around. Went back to the desk. After about two hours since I first arrived, I got a third room. It was clean but it only had one bed - I needed two. We made it work with a roll-away (you could feel the springs on your back). Granted, we slept and had a good breakfast, but getting a room was very frustrating.

We live 2 1/2 hours from our Dr.s so when we have appointments or one of us is in the hospital we always stay at Best Western best staff Evey with my husband and I both disabled I honestly don't know what we do with out Best Western thank you for a clean and cozy room your a 10 .

I stayed here four nights because my mom was having surgery at the local hospital. The room was clean and the employees were nice, there was one night I came in after 11 and after coming down the second time because the key wouldn't work, the guy at the front desk walked up with me to ensure I got in my room. I really appreciated it because I had been awake 23 hours. The area is a bit noisy, so if you are sensitive to sound, being ear plugs. Fridge and microwave were adequate. I would definitely stay again, I got a GREAT deal on this one. The only real con: no elevator. They make that really clear and I was fine with that, but they confirmed I was ok with a 2nd floor room upon check in just to make sure. Very close to interstate and access to a ton of restaurants. Overall great.

The Huntington Best Western had a very nice spacious room, comfy beds, the bathroom was very tidy and clean, and the lobby was very inviting. Stayed for one night, they had complementary breakfast and I would definitely recommend staying here again

Best stay ever all the eEmployees were just great to be around anything that were negative light just as quick as I could help me out or have anybody to stay there the front desk people were the best you've ever had the manager she is just perfect at her job

Decent stay for overnight. Great breakfast, clean, but very basic room. Great location that is close to mall and shopping. Very good choice of restaurants close by. Conveniently located close to interstate.

noisy and a big place with a lot of transient laborers staying - if traveling on a budget this works, i often stay in BW and this is a very average location- access to food and amenities is good. the property allows smoking in some rooms and pets so it you have allergies this is not a good location at all

I arrived at 10:30 p.m. after being on the road all day. There was a young guy at the front desk. He informed me my company did not give him the corporate card number when they made my reservation. He laughed when I told him I had no where else to go and he was arrogant and rude and not interested in helping me out. He finally told me I had to leave. When I refused to leave because I was trying to get in touch with my company and get a corporate card number he called the cops on me. I've never been treated so awful by hotel staff. I've been in the corporate world traveling for 15 years and have never had such a horrible experience. I will never go back. There is a great hotel just across the street and my company is now going to use them for all of our travel instead of Best Western because of what I experienced. Do not go here!

A little dusty and some bits and pieces of trash laying on floor between night stand and bed. Great location near Barboursville Park, Milton and the Mall. Easy to get to from the Interstate, easy on and off. Lots of places nearby for dinner.

Great value and great location. Location of restaurants and shopping within minutes of hotel. The Best Western rewards program is very good. This hotel offers many room options and the breakfast is a great addition. Will be back.

No lights on exterior of hotel or sign lighted. Told desk clerk and he seemed unconcerned. Gave us dirty room and had to go back and be reassigned to a different room. No elevator and stairs were smokey and nasty.

The staff at this hotel is great. They are friendly and handle any issues quickly. The only issue I had was with the internet. I lost service, but it was restored quickly. The room was clean and comfortable. I would recommend this hotel to anyone.

Great customer service, polite, courteous and check in timely manner. Rooms with King size bed very spacious and clean and neat with small refrigerator and microwave. Always hot coffee in lobby area that was inviting with fireplace to enjoy a cup of coffee.

Our room on 2nd floor had not been cleaned. No elevator.. We took a photo with our phone as proof.. Clerk was very apologetic, as someone has erroneously listed it In the morning as cleaned. He without hesitation gave us a 1st floor room. They offer a full breakfast from 7-10 a.m.

very hard to access the property . trucks everywhere people up to all hours of the night .Had a problem with the room and was told by the desk twice they would send someone to evaluate the situation.Could have been a dangerous problem, since water was coming out of the bath room vent which houses electrical wires.

Picked this hotel due to its proximity to the concert we were attending and because it was a best Western. We had no issues during the brief stay and would recommend this hotel to anyone who asked. Thanks!

Our stay at that location was disappointing to say the least. The check in process was acceptable however the staff was less than helpful during our stay. When we awoke in the morning we realized that there was no shower curtain in the room, and the refrigerator was wasn't operating. We told one of the custodial staff about the refrigerator and the shower curtain and left for the day. When we returned we found that the refrigerator had been repaired, however the room hadn't been attended to even though the shower curtain was replaced in the room and the attendant knew the room was empty and unkempt. When we went to the front desk later that evening to ask for more towels and wash cloths the young lady at the desk didn't seem to be overly concerned about our the condition of our room and didn't even bother to ask if what our room number was. She really didn't say much of anything she just handed us tiles and looked at us with a blank stare. We were also concerned about The condition of the hotel that evening. When we got up in the morning Sunday morning to go get breakfast we noticed that there were soiled panties left in the A corridor overnight. Upon leaving the hotel we notice that they were still there and no one had bothered to remove them. Upon check out the person at the front desk never bothered to ask us how our stay was when I asked him if I could possibly fill out a survey, he said he would email me one along with my final statement and gave me the general managers business card to voice concerns if I had any. The email never arrived for the survey, so wrote to the general manager, and never received a response. I find it troubling that a hotel can allow their guests to get to the point where they have to email the general manager, and your concerns are never addressed. Needless to say, we will not be staying at that location again and are considering whether we want to stay at any Best Western locations in the future.

I have stayed here a few times on my way to Louisville.I find it affordable and a clean room. The common areas, hallways and such. Could use some attention however it was still an enjoyable stay. Room was clean and quite. Parking lot was lit in most areas but there were some dark areas also. Joel (I think his name) was wonderful and friendly. Over all a good stay

I had an absolutely incredible stay in this hotel. The hotel itself is in a great location; there are plenty of restaurants and shops within a 5 minute walk of the hotel. The hotel itself has ample parking, and the lobby is clean and inviting. The front desk staff are incredibly friendly and helpful and struck up a very pleasant conversation with us as we checked in. When we got to our room, I was absolutely delighted. It was extremely clean, and the air conditioning worked really well and was very easy to adjust. The water pressure and temperature in the shower was great, and the adjustable shower head worked great and was easy to use. I had a great night's sleep both nights we stayed, and the continental breakfast was beyond impressive. Not only was there a good variety of food offered, but the quality of the food was great too. The staff was super helpful and friendly, and I couldn't believe how well they kept the food area clean and stocked while simultaneously striking up genuine, friendly conversation with the guests. Overall, this hotel experience absolutely blew me away, and for the price, it genuinely can't be beat!

Great location , easy off and easy on I- 64. Check in was a breeze friendly staff and very helpful, rooms very clean and smelled clean. Little difficult to get bags up to 2nd floor , no elevators , but was worth the hassle, upper floor was so quiet. Breakfast was great, they had the works, biscuits and gravy, bacon and sausage , scrambled eggs . Small area, lot of people on a Saturday morning.

I came to town to watch my University play football. I checked in before (and I thank them for letting me check in 40 minutes earlier than they say guests are allowed to. (Check in time is 3pm) I dropped off my gear, set the room temp and left. At 11pm, I arrived back at Best Western. I took off all my fan gear (which is a lot), put on my PJ's and walked down the hall and got ice. I stopped on the way to the hotel and got some fast food for a late dinner and started eating. THEN, I turned on the TV. Would not work. In the defense of Best Western, when the night front desk guy could not get it to work, he offered me another room. I thanked him but refused. I was all unpacked and trying to eat. I was not going to move all my gear to another room. He said he was sorry. Very nice guy. He said he would let the morning front desk associate know. I assumed I would get a little knocked of my bill. Instead, I got a weak sorry. Why does the cleaning staff not check the items in the room when they finish cleaning it? Why should it be my problem? I really though Best Western was better than this. Of course it has been at least two years since I stayed at a Best Western and this was my first time at this one. I will try it again and let readers know. I am sure most have a good stay. But ask yourself: When you stay, should you have to pay for the inconvenience if promised room amenities do not work?

Arrived friday late night and were too tired to complain about the parked Tractor trailer under our window running the Cooling. Very disturbing. Saturday we came back at night and the same Tractor Trailer cooling noise again under our window. We complained but the front desk said there is nothing he can do about the noise. The tractor trailer should park in the back but the space is full. Not what I expected when stay at BW.

This was what I have come to expect from the Best Western brand: clean rooms, safe locations, a good night's sleep, and a reasonable cost. I wasn't disappointed! Even though this was close to an interstate, I never heard traffic. All good.

Exterior: Had to step over puddle with green slime to get in the door. I am going to presume it was run-off from air conditioner. Lobby and room had a musty smell. Check in was fine. T.V. didn't work, and clerk moved us to a different room. Bed and all other furniture in room was quite worn out and in need of replacement. We had a reservation for 3 nights, We only stayed one night. I waited at the front desk 5 minutes to check out and never did see a clerk. I left key cards on desk and left. Never staying here again.

I like the privacy, the room size, and the pet friendly atmosphere.The customer service was great and homey feeling. The front desk was really hopping at check in and they did their best to get the customers in as fast as they could.

Despite the many comments about smoking odors, we were in a nonsmoking room 252 which smelled very nice, had no smoke odors, and had a very comfortable bed. Was a very nice room with calming colors and pictures, and we appreciated that there was an exit bar in the shower for safety. The shower had good hot water, the wifi was fine, and the breakfast was acceptable as usual BW complimentary breakfast. Both Aiden checking me in and Andrew checking me out were very polite and capable. I do wish there were an elevator in this building, but there are only 2 floors, so no more than one flight up. I do wish this were a nonsmoking hotel in general, not sure why any hotel is a smoking hotel anymore. This hotel met our needs for a quiet good night's comfortable sleep at a good price, right by the interstate.

Convenient location at Interstate exit with fuel and shopping nearby, just be sure not to turn onto the "on ramp" thinking that it is an entrance to the hotel or you will have a bit of a detour to make as I did. Staff friendly, room clean, plenty of hot water, drains worked as designed, breakfast adequate with hot and cold items, but not fancy. Overall, the property is good for a night's rest.

Great hotel with a super friendly front desk for both check-in and check-out. Late arrival, but room was reserved and ready upon check-in. The room was comfortable and clean. Lots of space in the room. Parking was free with a huge parking lot available for self-park. Great location of the hotel, right in the heart of town. Easy access to the interstate, local parks, restaurants and shopping.

Stayed in a room on a day when it was 90+ degrees and our airconditioner was broken. Reported to desk and nobody ever checked the unit. Was able to get no sleep and had to ride 250 miles the next morning on a motorcycle.

was decent for the price a little disappointed in the breakfast as it kept running out of food and long lines and eggs where not good. rooms was good size but some things where not great. toilet wobbled was scared it was going to fall over while using it. the tv remote did not work in one of the rooms that kids was going to us for their game system.

Looking for overnight in western WV and found good deal at this Best Western, near the Interstate and close to eateries and the Huntingdon Mall. Pleasant staff, generally clean hotel but definitely shows its age. Some cracking in plaster, loose handrail in stairway, no elevator to 2nd floor, no in-room safe or USB ports. But very comfortable room on muggy summer evening. Good restaurants walking across lot to strip shopping center; could be more if area were more pedestrian-friendly. Breakfast was good, usual mix of eggs, sausage, pastries, juices, and waffles. Check-out was efficient. Would consider staying again if in the area.

This is a great hotel for the price! It has a great pool and great staff! Everyone is friendly and takes good care of you! I had some issues with A/C leaking, but maintenance took care of it in no time at all! It is also close to great eating and shopping!

The property over all needs some updates. There is no elevator so if you have troble with steps specify a ground floor room. The staff was knowledgeable and pleasant. Housekeeping needs to pay attention to the corners of the rooms. Being retired military I have a tendancy to little things like that. This property just didnt seem to measure up to standards I have experienced in other Best Western properties. Would I stay at this one again? It is a toss up but probably not.

When we checked in they gave us a smoking room because apparently that's what I booked. The manager said the absence of a cigar picture on my reservation means I booked a smoking room. What hotels even have smoking rooms??? The manager on duty argued with me and would not change our room. The hotel is nasty and dirty. The room smelled horrid! It's a dump!

Very clean, and plenty of whatever you need. the food was good, the pool very nice plenty of towels, Coffee area and fresh water.Room had microwave and fridge, and plenty of room. I would tell all my family and friends to stay at Best Western Inn. Resturants all around to choose from, and shopping.

Wonderful location . We came to town to see harley museum and river walk they where just within a couple miles . We are planing to go back to Milwaukee and finish seeing everything. We will be stay at this Best western again .

cant't find anything wrong with hotel or employees, great price for your money, stayed 3 weeks, had no problems with anything, in the midst of all kinds of eating places..clean rooms, good cleaning employees, great personality from all the employees i met

I have stayed here previously with no issues, but this property is showing its age. Closest facility to a family wedding and while the staff was great--especially since they were dealing with a full house of soccer players and parents. Found two strips of black electrician tape to mend a crack in the shower stall and several threadbare spots in the carpet. There is lots of competition within 1/2 mile of this place and someone needs to make a plan and get this place updated.

The rating for this hotel is nuts! Room 122 had a disgusting overwhelming sour smell of either vomit or something had died in there. I brought the desk manager who appeared shocked at the smell, looked for the source, couldn't find it and then sprayed deodorizer all over the carpet. That only alleviated the problem slightly. No offer to change the room. The shower continuously went back and forth from extremely cold to burning hot throughout a 15 minute shower that should have taken 10 minutes, but due to avoiding being scalded, took longer. The room was mostly clean except the desk which was dusty. The staff were pleasant. I will not return and I suggest they thoroughly clean and sanitize that room. The odor was so overwhelming it made an only adequate room disgusting.

Just a last min weekend getaway was only there overnight. Very friendly staff breakfast was great. Rooms seemed kinda outdated but clean and comfortable. Would possibly stay again for short term stay.

Don't stay here unless you smoke. I have always had good luck with Best Western Hotels, but not this time. We checked into the room and asked for a refund. The heater/air-conditioner did not work. The air in the room smelled like cigarette smoke. They do have smoking rooms here. Our room was supposed to be non-smoking. The air in the hallway was thick with cigarette smoke. They did give us a refund. If you don't smoke don't bother with this hotel.

Clean room. Very friendly staff. Only issue was with our room being beside the pool. There was a loud radio playing around 9 PM. The staff asked them to turn it down but the guest would turn it back up. It over powered the sound from our TV

My third stay at the Best Western Huntington Mall in did not disappoint! Nice big room, clean, well appointed, and comfortable. The WiFi fires right up and is fast and stable. Lots of good channels too. The pool looked nice but I did not get a chance to check it out. The front desk staff was friendly and efficient. There are many nearby restaurants and clubs and stores. You're about 10 minutes from downtown. I highly recommend this hotel!

Stopped here overnight, hotel has no elevator and the clerk put us on the second floor in a room with 2 double beds after saying the rooms with two beds had queen size beds. Breakfast was crowded, but good.

I will not be making a next visit to this hotel. The first time I stayed here they were sold out and my rooms hvac did not work properly. This time I mistakenly reserved a smoking room and thought I'd likely be able to stay in it since I have stayed in smoking rooms before but the smoking wing and this room in particular were putrid with smoke. It made me sick to my stomach. I went back downstairs and the young lady was very nice but only had 1 room to move me to and the tv was not working in it. I took it and was able to get the tv working but that is not my job. I know there are cleaning supplies that most hotels use for smoking areas but it was painfully obvious that your staff doesn't even try to mitigate the stench and damage to furniture and fabrics from the smoking. There will be no third chance for your hotel.

This is our second visit to this property. There is a reason why - good location for day trips for the west side of our mountaineer state. Property is clean and they have an OUTSTANDING breakfast (e.g., eggs, bacon, biscuits, yogurts, waffles, cheese, fruit, plus all the "standard" items). Staff is very friendly too. Price is very reasonable and even with being next to the interstate, one doesn't hear that traffic. BW, give yourself a pat from this loyal guest.

Reserved at discount through Priceline. Our first room had a stopped-up sink. It drained extremely slowly, at a trickle. One of the floor tiles was broken out in the bathroom (did not take photo). We were immediately issued another room, the plumbing issue would be reported to maintenance. There was a very strong, undesirable odor when we walked into the second room and noticed wrinkled sheets and bedcover. (That could have been from being left in the dryer too long.) We were immediately issued a third room, which we found comfortable and acceptable. The receptionist was very friendly, helpful, apologetic, and addressed our concerns without delay. Good man!

I read all the negative reviews and doubted about staying here. But I was wrong. This is a great hotel. My wife has MS and I requested a ground floor handicap accessible room and was given room 114 right off the lobby. Loved it. The room was fresh, clean and looked as if it had been recently remodeled. The bed was good, and the room and bathroom was clean. No problems whatsoever. The only thing I wondered about was if it is handicap accessible, why did it have a tub instead of a walk-in shower? It didn't matter to us, but I wondered about if someone had a wheelchair. The lobby was always clean and you could smell the freshness when you walked in the front door. The breakfast was good. Eggs, sausage, and biscuits and gravy. Plus many other food items. The only thing I didn't like was the entrance to the hotel was potholed. But, it shared a drive with a strip mall, so there is a lot of traffic. Outback steakhouse is right beside it, and within walking distance are Steak-n-Shake, Fat Patties, and across the street - Cracker Barrel. Will definitely stay here again.

The is my second time at the Best Western Huntington Mall. Clean room, good service and price was great compared to others in the area. Conveniently located to shopping, restaurants and close to events down town.

My husband and I have stayed here twice will visiting our son while he attended Marshall University. This hotel is really out dated. The beds were comfortable and the staff are very pleasant. Breakfast was okay.

Settled in to bed at the end of a long day to find it crawling with bed bugs. After squashing two and spotting a third on top of the comforter, I checked out immediately. Since then, I've found a bedbug on my leather purse. At the airport more that 16 hours later, I spotted a bedbug in a crevice of my backpack. I have bites on my knee, ankle, neck and back - and that was after just 15 minutes in bed.

our Family of 5 had to come to Huntington for the state Wrestling Tournament with our 3 kiddos (ages 8-12). Everyone we encountered at the BW was kind, courteous and very accommodating. I utilized the exercise room daily and the machines were in great working condition. It would be nice to maybe add a yoga ball, a mat and maybe some bands or free weights (though I realize some with sticky fingers will be inclined to take these items, sadly). The breakfast was great; we have three in our family who can't eat gluten and there were plenty of options for them as well. The only thing that would have made our stay better was having an indoor pool, which cant be helped in the location BW is in. But everything else was great for our quickly family getaway!

This hotel is in a great location. Close to interstate, the mall, and gas station. Friendly, helpful staff. Check in went smoothly and quickly. Reception area very welcoming. Room was nice and tidy. Hotel has a small fitness area.

Checkin was quick, rooms were clean and quiet, and the coffee was good! Front desk was incredibly accommodating, especially for my party's incredibly late checkin. Best sleep I've gotten in some time. Can't beat it!

This hotel was by far one of the dirtiest I've ever been in and I travel often for both work and pleasure. My entire family was in town for my grandfather's funeral and spent 3 nights here...I believe it was 7 rooms. We read the reviews and most were good...and the price was great so we booked. The smell in the hallways (old/dirty/smoky) was terrible, although the room smell wasn't quite as bad. The rooms were dirty as if they hadn't been swept in months especially around the walls and under things. We found multiple items in our combination of rooms. Everything from a pair of dirty socks under the edge of the bed in my sisters room to a rotten potato under the air unit in ours. There were sharp beer caps and change around the floor as well in several of them. The Breakfast was good for the most part with plenty of options and the staff was incredibly friendly....so that was a plus. We did inform the desk clerk and he mentioned that they would let the housekeeping staff know about our room, but it was clearly not just any one room. We all considered leaving but at such a stressful time, we didn't want to have to pack everyone and everything up and move somewhere else. Lack of maintenance was clear as well as there was a piece of trim sticking out of the wall with sharp staples pointed out and something spilled and tracked all over the entrance at the lower level (Door C, I believe). This particular hotel needs a major overhaul all-around...however, the wet paint signs should probably be left up until it is actually completely dry. I will not be recommending this particular Best Western in the future.

Everyone helpful, friendly, and made stay easy and enjoyable. Ease access from interstate, pleany of restaurants within walking distance, and nice amentities. Breakfast selection was excellent and plentiful.

Might be tied for the dirtiest hotel room I've ever stayed in. The breakfast is meh, the coffee was like brown water. The sheets are awful. We arrived late with kids and a dog or I definitely would have found somewhere else to go. Life is too short.

Other hotels near by (one of which we really like and used last year for a large group weekend) cost nearly twice as much as this one. It is not as fresh as some in hallways and outside, but no complaints about room especially at about $70 less than Hampton and Holiday.

Hotel was clean and for the most part, comfortable.We were not too thrilled about the breakfast. Slight oder in the hallway. But not overpowering. Over all quiet. The room was very clean and climate controls easy to operate.

I must admit, I didn't have high expectations of our stay here when attending a Regional soccer tournament. This place met my expectations and then some. It was overall a clean hotel, rooms were adequate in size and my stay was comfortable. They had a nice room our team was able to rent as well for a team dinner. The staff was easy to deal with as well. I would definitely stay here if in the area.

After traveling for several weeks, we have had all sorts of hotel experiences. This Best Western was one of the best. The room was bright, which seems to be unusual lately; it was relatively large; it had a refrigerator with a freezer; and it had a microwave. Everything in the room worked fine. It was clean. The shower was fabulous with great water pressure. The breakfast was fine, typical of hotel breakfasts. We would definitely stay here again.

I stayed here for two nights - once going to Virginia Beach and once coming from Virginia Beach. The first night was in an even numbered room which seemed to be quieter than on the way back when I stayed in an odd numbered room. The daily breakfasts were good. Pepsi products in the vending machines! Staff was friendly; rooms were clean.

Overnight stop on way to destination. Convenient location close to large shopping mall and restaurants. Rooms very clean and the breakfast very good. However could smell smoke in the corridor. They did have on smoking rooms. The rate was good.and they gave aarp discount

So, what's the big deal about a second floor room without an elevator? Not much for an overnight but when you stay more nights, need more gear to the room... a bit different. To their credit, the desk clerk volunteered to help carry things up and stepped up to help. We had a convenient 2nd floor room near stairs and the INOPERATVE ice machine. OK, another ice machine on level 1, just beneath the INOP level 2. The air filters on the first floor ice machine were filthy, mostly clogged and maybe... the reason the 2nd floor machine in inop with similar lack of attention. It took me less than a minute to pull the filters, bang them off and reinstall. Housekeeping could do this with a vacuum in even less time, and they should! Our room is a king with sleeper sofa. Plenty of room with microwave, fridge, and the rest. Right now, we'd come back.

this was a good option for us on our way back home from Williamsburg Va. . the place was clean handy to many eateries. after making reservations we found reduced rates available online and saved $30 .

Old tattered facility. No elevators. Internet did not work. Stairways dim dirty. Toliet barely flushed. A/c old. Good water pressure however. Tub had repair to floor but mold evident. Would recommend newer hotels by major competitors across the street

This place is ok for the money, but it sure does need a lot of help. Every room and every part of this hotel needs new paint, new. Carpet and to become an all NO SMOKING hotel. The smell was horrible and very offensive. We were attending a funeral and all of our clothes smelled like cigarette smoke just from hanging in the hotel room. They also need an elevator. But for the money it was merely a place to lay our head at night. We will be staying at a different hotel next time.

The rooms were clean and comfortable. Nothing fancy but served the purpose of a good nights rest. It was well located near the mall, making it convenient for shopping and food options. It was also quite close to Huntington where I had meetings. Easy on and off the highway.

Booked a room at one rate and got a receipt for this rate when I checked out. L after the manager canceled the charge and thenbrebilled my credit card at a higher rate. Thus hotel uus old and noisy and they have tried to put lipstick on the pitch to make it look better. If I had known they were goingvvto be dishonest I would have stayed at one of the newer nicer hotels. BEWARE

The motel is located near 2 restaurants and high traffic. Sometimes hard to get in and out.The parking is limited with a number of workers here right now.The room is nice with micro/refrigerator and coffee maker.

The only good thing about this place was location. Our room was not comfortable, scratch sheets, a phone that did not work, tiles coming off the bathroom wall. There is more, but you get the general idea.

Found bed bugs in room 213. The attendant didn't seem at all surprised that there were bed bugs in the hotel. He couldn't figure out to show a zero balance on the invoice, so hopefully that is correct. He also was filthy. The breakfast food was nasty as was the coffee. The public restrooms were not clean. This was the worst hotel stay I have ever had.

The only good thing I can say is the breakfast is adequate and the employee keeping the breakfast going was the only friendly employee we came across. When we checked in we had to wait at least 5 minutes for someone to come to the front desk. After my husband loaded our luggage on the cart we discovered on our own that there was no elevator. The employee at the front desk then told us where the stairs were located. The stairway along with the rest of the hotel is long overdo for a makeover. Once we got in our room we continued to be disappointed. You could see the dirt and dust along the edge of the carpet and it was obvious that it had not been vacuumed in quite some time. The wall where the iron is was dirty. Thankfully the bathroom was clean however it is very small. Had the bed not been clean as well we would have left. We were not going to be in our room much and figured from the shape the hotel is in that had we requested to be moved that room would have been the same. When we checked out this morning the front desk clerk didn't have much to say and never asked how our stay was. So if you can afford to spend a little more on a hotel room much suggestion would be to do so and stay somewhere else.

Once again found myself and my friends running through beautiful West Virginia and made it a point to make a stay at the Best Western Huntington Mall in Barboursville. Located conveniently off of Route 60 and highway 64, this best western is a great stay if you're ever running through the Huntington/Barboursville area. Great, friendly staff, clean rooms, great beds and pristine bathrooms. There are various restaurants, bars and stores in the area within walking distance and a fabulous continental breakfast. A very relaxing pool, a fitness center and a business center in the wonderful cozy front lounge. Do yourself a favor and hit this place up if you're traveling through.

You get what you pay for. This place is a good value but don't be swayed, as I was, by the reviews of good cleanliness and wonder of this motel. It is not that clean. It is a property old beyond its time. The room was fine and I didn't get murdered or anything so it is a fine place to stay but it is not as nice as the Hampton Inn nearby. Definitely on the lower end of the spectrum but staff was nice and it was clean enough if you want to save some money. Go for it!!

We travel a lot and for the price it's a pretty darn good deal. Staff is friendly, breakfast is decent, pool is clean. Stayed multiple days, no issues- except parking is a bit cramped to do all of the large work vehicles (no biggie).

Busy hotel with good value and adequate breakfast bar. Rooms comfortable...staff excellent! Several restaurants nearby and near cities and Marshall University...parking is free...only cmplaint is no elevator to second floor.

Room quality vs $$. It is adequate. However, primarily occupied by local construction crews and drug activity which is veey dangerous- not to mention illegal!! Felt very unsafe and unruly behavior such as running up down halls and excessive noise and could not rest well. No elevator to 2nd floor. A/C does not work well. Do not stay if with a family!

The Best Western is a nice place to stay if you are visiting the Huntington area. It's about 10 miles east of the downtown area and an easy drive. The front desk clerk was very friendly and helped get us checked in quickly. Our room had 2 beds and they were clean and comfortable. The linens are nice too. The hotel sits in the parking lot of a mall, which seems odd, but really isn't. There's plenty of safe parking too. This hotel is recommended for sure!

This is a value hotel designed to save you money. That said they are also a reasonable choice if you want a nice place to stay that has all the basics plus a few extras. The outdoor pool was pleasing to many of the kids and families staying there. The rooms are particularly nice and clean which is where your likely to spend the most time. The staff seemed exceptionally nice. One of our rooms was not listed for some reason yet the staff hooked us up and quickly made it right without any delay. The location is close to the highway and conveniently located near restaurants, gas, etc. The hotel offers a basic breakfast with a few hot items to compliment the usual cold offerings. The WiFi worked great and the bathrooms were in great shape. Some rooms are smoking based on the odor in the halls, but our non smoking room was great. I highly recommend this hotel to price consciousness families, friends, and business travelers.

Wonderful staff, helpful and friendly but the hotel is in desperate need of an overhaul. Carpets need replacing ( dirty and damaged ) walls needed paint. Nice breakfast and nice staff, also in a great location but I won't stay there again even though I'll be visiting Huntington WV a lot in the future I just can't get past the dirt and grime.

Would not recommend this hotel to anyone. We stayed here for proximity to soccer fields as our children were playing in a tournament. Front desk not professional or helpful at all. No elevator in hotel. Our room was filthy! Tons of Hair all over the bathroom floor & tub. Disgusting. Carpet barely vacuumed and layer of dust at the edges of carpet, against wall. Beds were old & saggy but at least had bed bug zippered covers on mattresses. Room needs a major reno! We grabbed a maid walking by and had her clean room again while we stood there. She apologized and said it was not her room and would let management know. We were only staying one night, so we dealt with it. But if I had known before hand, would have stayed at one of the other hotels that were 2 min away.

We had 3 rooms for the night. All nice rooms. Beds clean. Smelled fresh. Bathroom clean. Breakfast was good, nice variety offering. Easy access to interstate. Many restaurants & stores nearby. Good place to bring a family.

This is a great Best Western with super friendly staff. Really love the outdoor pool as it's a great time of year to be outside. Comfy and down to earth decor with a really nice lobby. Rooms were very clean; I enjoyed the premium toiletries and comfortable beds. Super solid continental breakfast with all the favorites. This hotel is in a killer location with everything imaginable food and shopping wise in walking distance, also right off of the interstate. Plenty of parking for larger vehicles. Super quiet. We had a great experience and will definitely come back.

The 1st room had hairs all over the bed, the 2nd room the ac did not work and the 3rd room the ac leaked water all over the floor and had a bad smell in the room because of the water leaking on the floor. they was going to move me to a 4th room but we was tired of moving so we stayed in that room. after all of that trouble they did not offer us a discount.

Poor counter service because he lied about not having a room. Only way we got a room was by calling Best Western International to reserve a room for the night. Room was clean, quiet and comfortable to stay in.

We had a enjoyable stay at The Best Western in Huntington! They accommodated our request to check out little later the next day because we were playing a show downtown that night. The hotel is very clean and spacious. I loved how big our room was and how comfy the beds were! It's also very easy to find the hotel right off of the highway. We would love to stay here again for the ease, comfort and friendliness we were provided!

An unattractive bare appearance, small site no grassed area just parking all around the building. Very well received at reception. Very small public area. Rooms standard size, bed ok pillows small size filled, your head bounces off them. Many hotels now have the larger pillow with less filling very soft. Small outdoor pool just looks like an after thought. Breakfast one of the poorest I have had after travelling for 18 days. The plus point is there is a good restaurant next door!

We had not checked out and yet when we returned after running out for an errand around 10:00am we found the room had been cleaned and several food items had been removed from the room. We couldnt' be for sure if anything else had been taken/disposed of or not. When we complained at the front desk we were told

Could be cleaner. Room smelled of mold and dust. Room had dust around the edges and didn't feel clean and crisp. Staff were quiet but friendly. This location wasn't horrible just wasn't what we have come to expect as most Best Western hotels are cleaner and more crisp / refreshing.

Pros: fast, easy check-in, the man was very nice. The bed is good. Pillows are floofy, and since apparently we aren't doing Spring this year, the heater is on and extremely efficient. Cons: The building is quite old, and nothing is ever going to get rid of the smell of cigarettes. The room does not smell of cigarettes initially, but I smell it now. Could be that the folks next door are smoking, though. There is no elevator, and the stairs didn't see the back side of the broom today. Decision: If you are just passing through and don't use an inhaler, it's adequate. If you do, this is not the place. Also, I picked couples because “passing through” isn't an option.

My husband and I are from Barboursville and live just a few miles from this Best Western Inn. We were having major plumbing issues at our home so needed to vacate it, for various reasons couldn't stay with family, so this seemed the best solution. We needed a pet-friendly place so this was our choice and once checked in discovered we weren't charged a fee for our dog! The room wasn't fancy but had all the usual amenities and was clean. The hotel provides a full, very nice, continental breakfast which we enjoyed both mornings. Because it is near the Mall there are many restaurants around with a few of those within walking distance. The price was reasonable, our stay pleasant and we would not hesitate to return.

Didn't get there until 3am. Fairly quick check in. Breakfast was good.room was good. Everyone was very nice. Had my granddaughter with us and she made a little mess at breakfast. We told the employees and they were very nice and told us not to worry about it and cleaned it up. Made us feel welcome.

I chose this hotel because it was close to the interstate and to the location where the conference I was attending. As it was just myself, I wasn't looking for something overly expensive or showy. This hotel was pretty much all of that. The front staff were polite and quickly checked me in (I had preregistered so it was just a matter of verifying myself and providing a credit card in case). The room was fine for myself - two full-size beds, flat screen TV, refrigerator, microwave, desk for using with my laptop, Wi-Fi that came with the room, and bathroom. The bathroom was kind of small compared to other places I have stayed, but it would work for a single person visiting. Breakfast also came with the room price - kind of typical for what I have experienced under similar circumstances with other hotels that offer this amenity. It was a hot breakfast (fried eggs, though looked like they had been made in a mold, sausage, biscuits, gravy and other offerings). So, it served my purpose - a room for the night near to where I was actually going.

The hotel is convenient to the freeway, and we found ample parking. The staff was very friendly and helpful with advice when we discovered that there was a surprise significant snowfall overnight, and continuing in the morning. We slept great, and would return if in the area.

We had an excellent stay at Best Western Huntington Mall Inn - conveniently located right across the street from the Cracker Barrel. My favorite part about this place was their spacious and well-stocked gym, only two doors down from our room! The staff was friendly and helpful, the room was clean, comfortable, and quiet. I loved the carpet in the hallway! Breakfast was delicious. We'll definitely be back!

Conveniently located right off of Highway 64 in gorgeous Barboursville, WV, with a fine selection of eateries (Outback Steakhouse, Sonic), gas stations, and nightlife hotspots (Uncle Bill's Pub & Grill) ALL within walking distance, the Best Western Huntington Mall provided not only a comfortable and cozy place to sleep, their staff was so friendly and helpful to all of our needs. On top of that, I cannot say enough times how incredible the water pressure was in their shower. Very invigorating. For those looking to get a nice workout, please visit their wonderful fitness center. The continental breakfast had some much to offer, a delicious and extensive spread of food and gourmet coffee. Upon checkout, we hit the road feeling incredibly well rested, energized and grateful. If you're ever in the Barboursville, WV area and are in need of a cozy safe haven for the evening, the Best Western Huntington Mall delivers. Wins all across the board.

I'm a Best Western diamond member and booked a king room on the 1st floor because there is no elevator and at 70 years old my knees won't do stairs with all the luggage and equipment for work. I worked until 8:00PM so when I arrived at the hotel there were no king rooms available on the 1st floor which I booked through the Best Western web site. They tried to give me two dbl. beds on the 1st floor for the same price as the king room. So I cancelled my reservation and stayed at a luxurious room at the Holiday Inn up the street. I have stayed at the Best Western at least 5 times previous but will never stay there again.

All around great experience at this hotel! The rooms and bathrooms were very clean, and fully equipped with all the necessary sundries. The beds were extra comfortable, and had fresh sheets and pillows. Everyone at the front desk was very helpful. This Best Western is also conveniently located across the street from a number of good restaurants, within walking distance. Five stars all around!

It is 1228am and I am writing. This review while in my room between the traffic that sounds like its in the room the entire hall of teenagers that belong to some marching band that has no supervision and the heating unit I have yet to fall asleep..which is the reason for paying almost 100 bucks for a single night so you can SLEEP and feel refreshed and alert for the day of driving or whatever else lies ahead. I did go to the front desk was offered a king bed I paid for two beds..was told no roll away was available I'm sorry I am not sleeping with my 70 year old mother that's why I pay for TWO beds. This place started off ok...there is food and gas nearby the entrance is rough and the gym was flooded so is closed until further notice..I paid more to stay here for that specific amenity...but trying to find positives the shower is awesome plenty of power and hot water and liked the towels the room is nice beds and pillows comfortable the halls are dirty . with traffic noise and heater noise will not stay here again I recorded the noise to the room will see if I can attach the video the noise is unreal

This motel was close to the highway, with major restaurants within walking distance. The hotel staff was very helpful, gave us a menu for one of the restaurants we inquired about. Across the motel parking lot we could walk to Outback, Steak and Shake and Fat Pat's, across the road was a Sonic Drive In and Cracker Barrel. The beds were very comfortable, and the towels appeared to be new. My only complaint would be that the plumbing was fairly loud, our's and our next door neighbor's. We knew when they were using the water.

Friendly, helpful staff. Very flexible with working around schedules...A great atmosphere..... Def stay again!! Very convenient to the interstate... good breakfast and parking.....great housekeeping staff and front desk staff

Very nice place to stay quick service at check-in nice rooms very clean beds are very comfortable nice pillows internet works well very close to shops an places to eat easy access back on to the intersate and the manager is very nice thanks for all your help.

Excelllent stop over. Hotel was Clean, Comfortable and well located. Staff went out of their way to return and forgotten item after my departure. This is my 3rd satay at this facility and it definitely will not be my last.

I love this hotel and highly recommend it!!! It's one of the cleanest hotels ive ever stayed at!!! The staff I've had the pleasure of meeting is five star all the way they went out of their way to make my stay the best and they're pet friendly and have no doubt that they will make their stay just as comfortable

If you are looking for a comfortable bed then this place is not for you. The bed was extremely hard and the heater made a horrible noise when it kicked on we eventually turned it off so we could get to sleep . The walls are very thin heard the guy next door yawn and could hear them talking very plainly. The rooms were very clean and decorated very nicely. Had to rate this poor because of the bed.that comes behind cleanliness to me.

Awesome hotel! Definitely coming back again! We were welcomed by a highly professional staff and Id like to give special mention to Mark who really went above and beyond as an employee! The hotel was gorgeous. A beautiful entry way decorated for the holiday season and hot chocolate and coffee offered upon arrival. Yum! Once in the crisp and clean rooms we were instantly impressed. Gorgeous art work, refrigerator, microwave, hair dryer, ironing board, tv, a desk, plenty of storage space and mirrors. The bathroom came with all we needed and the water pressure was WOW! Nearby we enjoyed the Karaoke Bar, the laser tag, and our favorite... Cracker Barrel! Absolutely loved this hotel and will be back whenever we are able in the future!! Thank you Best Western!

I was staying at this Best Western in order to have a Holiday Celebration with my wife's family. The hotel room was very comfortable and clean -- and had a nicely comfortable bed. Also - the Hotel is at a really convenient location off the Highway (I-64) and is close to the Huntington Mall and numerous restaurants. The only thing I found to be lacking was that this Hotel needs an Elevator for people with disabilities -- it only has stairs currently. Also - the Hallways had a strange smell to them -- sort of "musty" -- like old paint / or carpeting, although the room itself smelled fine. I would indeed stay at this location again, a good price and comfortable!

This location is seriously in the heart of everything... shopping, dining, etc. The hotel is clean and staffs were friendly. The rooms could use some updates, i.e., a bit bigger bathroom and handle bar in the shower/tub. Overall stay was great.

Slow time of year. but still excellent service including breakfast. Evidently recently remodeled as very clean. Very good stay. I have stayed here many times years ago and everything has defiantly improved .

I stayed here quite a few times and one time I found a couple roaches in my room.. apparently they thought I was lying and sent someone to check and came back and said they found nothing ,even though I caught one of them in a cup... the next time was the same except it was bed bugs... gave them the cup with the live bed bug in it and I was pretty much called a liar and was put on a “do not rent room” list for complaining about the bugs. Worst hotel I've ever been to... I definitely will not go back to that poorly run place again. Read the reviews.. it's all saying sorry we will improve.. check the dates also.. how long does it take to get it together??

Myself, my sisters and friends always stay at this hotel for our 3 day Black Friday shopping trip, have never had any issues or problems. Friendly staff, plenty of choices for food and shopping. We will continue to stay here.

Large comfortable rooms, excellent wifi, friendly, helpful staff. Continental breakfast with a few extras. Convenient location close to interstate, restaurants and shopping. Nice fitness center with modern equipment,

2nd time in a week at best western; the other in Kentucky. Both hotels tv cable was CHEAP and inadequate. No online TV guide. Had to scroll up and down remote constantly. Channels mostly old shows, news channels, sports, home shopping, hgtv etc. will NEVER stay at BW again. After a long day, we want to relax and watch some decent tv. If owner that CHEAP, we won't spend our money there either. Would rate no stars if possible.

The front desk staff Stephanie was very good but it went down from there. The room smelled like many dog had been living it for many day with out cleaning. Yes, I had a dog with me as I travel with him all the time and this was the only room where he did not stop smelling the carpet. The refrigerator was open not working and had towels hanging out of it. When the bathroom fan was turned on it made a terrible loud noise! Tried to go out of the exterior door and they were so many smoker standing right there. I travel a lot on this route and I'm loyal to Best Western as they do take dogs but I will be looking for an alternative hotel to stay at in my future trips as I was very dissatisfied with your hotel.

If the coffee and breakfast food were better I would've given it five stars. There was a diaper under the skirt of the bed when we got there. Always makes you wonder what else they didn't bother to clean if they can't clean the floor. The staff is nice. Professional. I think the location is great. It's next to food, games, and the mall. And major highways. I really need better coffee and eggs. And stock up on sugar. They ran out the morning I was hitting the road. Ugh.

Excellent location, plenty of parking. No highway noise.Room was clean, bed was comfortable with good pillows. Room was warm all night with heater that did not wake you when it started. Will stay at this Best Western again next trip.

Very good check in staff. Breakfast was very good and well maintained. Room was large and fairly clean. Some parts of the hotel were not overly clean. Nice location just a few minutes from Huntington. Probably would stay here again.

I have stayed at your hotel twice now. Both times I've arrived late into the night and greeted by staff that are always bright and cheerful. Thank you for remembering what customer service is and making me stays comfortable.

We were going to stay at Holiday Inn but this was cheaper and seemed to have good ratings. On arrival we were shocked at the dirty lobby carpet, stained lobby couches and our rooms floor was not clean. Bodily fluid stains on box springs cover. We stayed only because we had to with 24 hour cancellation we would have lost our $; live and learn.

Room was neat, clean and comfy. Hotel staff were friendly and helpful. A very nice stay overall. Just needed a place to stay overnight as I was going back to the area for a retirement party. I'll stay here again next trip.

Clean rooms, nice staff, delicious breakfast; what more could you want? Also very convenient placement for local shops and restaurants. Price was very affordable and considering all the complimentary things and useful services is worth the price. Would definitely stay again!

Motel was convenient to I-64, Clean room, friendly staff and nice breakfast. We didn't really need a handicapped access room though! Only downer was the staff arguing about a co-worker loud enough for everyone in the lobby to overhear...really?

This hotel is next to a mall in Barboursville, WV. It's about a 10 mile drive to downtown Huntington, so a great option if you're looking to save a few bucks from the big downtown hotels. The front desk staff as very friendly and got us checked in quickly. The beds were comfortable, the wifi worked well and there a ton of great channels on the TV. The room was clean and spacious. Our van was safe in the lot too - a BIG plus! Near the hotel is a Sheetz, which does made to order fast food in a convenience store setting - a surprisingly good place!!!!

This was a large hotel conveniently located right off the highway. There are several restaurants nearby and they have free breakfast. The rooms were clean and the beds comfortable. This place even had chicken patties for breakfast, never saw that before. They also had other items for breakfast, a pretty good selection. The place was large and seemed full the night we were there. Clearly a popular location.

Perfect for the one night stay on the way to the New River Gorge Bridge area. Easy to find, right off the interstate, with many choices for dinner within walking distance, but we ordered in. We had reservations for a room on the first floor as there are no elevators and we were accommodated nicely. Beds and pillows felt extra comfy. Breakfast was adequate and hit the spot before getting back on the road.

We stayed here as we were passing through. Quite and comfortable for a good nights rest. A bit outdated but clean. Breaskast was good to get you on the road. The curtain would not block all the light coming in the window.

If you don't stay here you have missed a great place to not only stay but all eatery are in walking distance and you have a lot to choose from. We have stayed at the Hampton Inn across the street, very nice, can be pricey but Best Western offers a great rate for Government, Senior and almost any reward card you have.

Nice hotel, clean rooms and friendly staff. We have stayed at this hotel several times and have decided it will be were we stay when we are in the area. It is close to shopi ping, restaurants and area attractions. A good place to stay if you are in town for a game, Go Herd!!

Excellent motel. Very clean and spacious. Staff was friendly Would highly recommend. Close to interstate and 15 minutes from downtown Huntington. Close to restaurants.. Breakfast was standard fare and fresh

We found this hotel very clean and very comfortable. My sister and I were visiting family as we do at least once a year. We would certainly stay at this hotel again. The young lady who prepared the breakfast was very helpful and she did an excellent job.

Hotel First impressions .Close to interstate .Aug 30th 2017 8 pm . We pull up right next to hotel is a run down house looked like a great place for homeless to live,( but not the hotels fault you can't pick your neighbors) The parking lot was full of men smoking and drinking . I assume working in the area staying the night. I'm sure a woman traveling alone would not feel comfortable here after dark ...We went in the lobby and lobby washroom it was VERY dirty The night person working on the desk was no where to be found we waited and waited finally we went looking she might have been on break but seemed to be more interested in her visitor or co/worker then us .After check in ..The halls and stairs was disgustingly dirty.one set of stairs was closed maybe redoing them (much needed) .. She put us in a smoking room was not listed as an option when booked online didn't know hotels still had smoking rooms my wife could not breathe. I went down had to find her again and she moved us without issue to second floor still smelled of smoking but bearable. The room itself was clean, bed comfy, shower hot in the am, pool outside looked good and clean we did not use ...only thing this hotel had going for us was parking lot joined with Outback my favorite place to eat on road ...Will not stay here again this was my second attempt to give Best Western a try in 2 years same route different locations we used to always stay in Best westerns has really gone down hill ...Very Sad

Great check in and check out experience. The staff was helpful with our schedules. Appreciated the carts for luggage and the access to the room. They were accommodating for our special needs. thank you! I appreciated the location and the room was very comfortable. The beds were comfortable which I am sensitive to due to health issues. Everyone was friendly. Made our stay very good. I would recommend this as a great place to stay if traveling through or there for a business visit.

The Best Western Huntington Mall Inn hotel was clean, comfortable, and spacious. It also had the longest hallway we have ever seen - truly a sight to behold. The beds were comfy, the towels fluffy, the shower well-pressured and hot. Thank you, Best Western.

This hotel is convenient to everything we needed for our stay, however, the room had an odor of previous guest who smoked. Even though the hotel had no smoking signs displayed on the doors, it was very strong in our room and even had ash trays in the room.

First off, I want to say for the age of the hotel, I felt it was very clean. However, you could still smell smoke in the room from years ago when smoking was still common indoors. We were traveling and the next night when I put my pajamas on, they smelled like smoke from the night before. The decor was dated and it's probably due for a huge renovation in the near future. However, that being said, it was clean and the staff was friendly and helpful. The breakfast was the standard hotel fare of hot and cold breakfast items but again, the breakfast area was clean and well stocked. Overall for the price, it was a bargain.

Very good hotel in Huntington WV. Older hotel, but well maintained, clean, comfortable bed. Happy to learn Best Western had Smoking Rooms available, as I am a smoker. Hotel also allowed pets, which caused no other guests any problems. Will stay here again!!!

Our trip to see the eclipse was long and we looked for a convenient overnight stay. this hotel fit the bill. Set in a mall with plenty of restaurants around. It was easy to find off the interstate with restaurants literally a short walk across the parking lot. Bed was comfy, breakfast was fine. Drawbacks: no elevator. We got a room on the 2nd floor and would have had to haul a weeks worth of luggage upstairs. Further, the first room we got had the ice machine just outside the wall. We heard water rushing so you may want to be aware of that. I think it was room 218. We asked for a new room and we were cheerfully accommodated. Kudos. FYI it is also pet-friendly.

My overall impression of the hotel and our room was that it was clean and comfortable. For one night it was exactly what we needed. This hotel does not have an elevator but was able to put us on the first floor when we requested a first floor room upon check in. The Mexican restaurant across the parking lot was a good choice for dinner, but I'd suggest skipping the gift shop on your way out.

No elevator, at least we were not told of one, had to use the stairs. With a lot of luggage and bad knees that is rough. The building is old but over all our stay was not bad. Staff were very nice, even though they seem to be having a busy night with last minute check ins.

We have stayed at this property twice in the past year and a half and it's been pretty good. This last visit was horrible. Rooms were filthy. I own two b&b's and I understand what it takes to keep things clean. I always leave a gratuity for housekeeping. Not this time

Front desk fast, efficient and friendly. Room average clean, mattress was a little soft thin blanket and towels. Tiny little bars of soap for hands and bath. Free breakfast standard buffet items. The only downside was pool area was dirty - popped balloons and cigarette butts.

Excellent customer service and breakfast. Hotel is conveniently located close to the mall and there are two outstanding restaurants across the parking lot...Outback and The Tortilla Factory. East access to I-64 East and West.

We have a 700 mile drive from St Louis to Roanoke. If we dont feel like driving thru, we stop before getting to the WV turnpike at Barboursville at the BW. Good beds and a friendly welcome. They have updated the rooms and there are good dining choices nearby. Breakfast is included, and they are pet friendly. Our favorite nearby attraction is the Blenco Glass Factory--observation deck and factory outlet.

The staff was friendly and efficient, the rooms were clean, the beds comfortable, the ac worked well and the hot breakfast was great. The only drawback is the lack of an elevator for the upstairs rooms, so reserve the ground floor if you don't want to carry bags up the stairs.

room keys had to be reprogramed every time we left and came back. the television was programmed so the volume will not go above 35 setting. refrigerator did not work and none of this got fixed until the last full day were staying there.

The Title of this hotel implies that it's in the Huntington Mall from what I saw it was not, the mall was about a 1-2 miles away from the hotel. Admittedly the mall catered for all a travelers needs but transport is needed to get there. The hotel itself is quite good with comfortable beds be it a little noisy from other residents. They had no elevator, or provided any breakfast that I recall but the did have a coin operated laundry. The hotel is near to through traffic highway and easy to access.

Check in was a little confusing as there were a few at the front desk conversing with each other but we got our room. Not sure if there was an elevator - just told to take the stairs to our room. Room was clean and beds comfortable. It is not near or next to a mall. The pool was nice but you have to ask for towels at the front desk - there is no signs on where to get towel and there is no place to turn them in except drop them off at front desk. Pool water was cold. You can hear people and dogs barking in adjoining rooms. Breakfast was okay. Walk across the parking lot for an excellent dinner.

This is a very clean and comfortable motel. We were impressed with our room and also the great breakfast. Great location close to restaurants and the mall. We really enjoyed our stay here and will stay here again when passing this way.

We had stayed at this Motel before and therefore we knew about where we were. Greatly enjoyed being here again. Our room was great for us. HANDY-CAPABLE! Roll-in shower as I cannot get into a tub. What a blessing and so many people willing to help was incredible. The bed and bedding was clean and soft. Bathroom linens were too. The breakfast room was clean and the personnel here were very helpful too. They have a good variety of breakfast foods. Seven days I had nothing to do but enjoy being alive in Huntington, WVA. As we were leaving they gave us a "to-go-bag". Contained granola bars, Apples, Bananas, Oranges and Water. Sure came in handy at the Airport. Many thanks to all who made our stay in Huntington, WVA. memorable. Will try to stay here on our next trip to W.VA. . Thank you to all who made our stay here memorable.

I recently spent 5 nights. The bed and bedding were awesome. The room was incredibly clean as was the hallway. Many restaurant choices nearby. Friendly and professional staff. I only ate breakfast once there but the offerings were really good!

First: hotel has no elevator. Second: will not rent rooms to the LOCALS. Third: after being on the road since 4am it would have been nice to be greeted with a smile. Instead, I got no eye contact, since she was just staring at the computer screen and a abrupt "name please, driver's license and credit card" as I was telling her she reminded me of my sister in law and just being polite. Just abrupt and hurry up you are bothering me attitude. Forth: hotel is clean.

The Best Western Huntington Mall Inn, Barboursville, WV is a nice enough hotel, however, the lack of an elevator makes it somewhat difficult if one travels with heavy luggage. The stairs were steep. The room was fairly nice, but noisy at night.

We needed a place to stay as we were traveling from PA to KY and wanted to stay outside Charleston. There are many options, but this one was rated well and inexpensive, a good option for a short stay. Our room was on the second floor (no elevator, so they made sure we were ok with taking stairs.) The room is updated well enough. It was clean and the AC worked fine. My only complaint was that it was musty, as other reviews stated. Our room didn't feel like it was smoked in recently, but at some point. Breakfast was good (and included.) coffee was good, biscuit and sausage sandwiches were provided, as well as a waffle station. They had a few cereal options and oatmeal. Not many gluten free options, but fruit and yogurt was provided. A fine place to stay if you need close to the highway, free breakfast, a warm bed and inexpensive.

The BW facility was in a convenient location, with restaurants and shopping close by. The hotel is an older garden style facility and shows its years but is still adequate. The satellite tv service was mediocre.

Rooms and lobby were great, did not smell any smoke like some reviews had mentioned. Breakfast was usual, a bit dull in comparison to the breakfast at BW Winchester, KY where I had stayed a week earlier. No complains on the room and beds and cleanliness. I would stay here again.

The room and bathroom were very clean. The staff were very friendly and helpful. Several good Restaurants are just next door within walking distance. Hot breakfast is ample with several good choices. Easy access off and on to highway 64.

I just believe every hotel in America should forbid smoking of any kind in the rooms. My daughter had a soccer event in town and the last thing we needed was to weeze do to the aroma of cigarettes. We went and bought air fresheners and ran the air. It still smelled terrible so we kept are luggage packed.

Horrible experience with in being put in a smoking room with a child who has severe allergies. All of our clothes, luggage, soccer equipment, etc. reeked of cigarette smoke. The toilet had mold/mildew rings and the shower had holes from missing grab bars. The only positive thing that I can mention is that Amanda and Chris at the front desk were excellent and tried to assist in any way possible.

No elevator, so we had to haul our suitcases up a long flight of stairs. If I had known at check in, I would have requested ground floor. Otherwise hotel was nice. Pet friendly and the Mexican restaurant across the parking lot is really good.

My husband and I spent the night as we were passing through and stayed again on our way home. Great service, great breakfast, and very comfortable beds. The hallway smelled of smoke on one of our nights, but it did not affect the room at all. Would definitely stay here again.

Room smelled like smoke and was over priced. Counter help did not tell us about HOG discount we were eligible for and did not tell us about a gift card promotion BW had going on at the time we checked in

This has a number of advantages--it is an easy off, easy on from interstate and you can walk across the parking lot to a couple of decent restaurants which is nice after a day of driving. We stayed here on our way to Washington, DC. Got late afternoon, early evening. TV was ok, room seemed clean and bed was comfortable. Breakfast did not seem particularly great, but was ok. Coffee was ok, but needed to have half & half available. Parking lot was rather rough for my mobility scooter. The accessible shower was good! We did have our sleep disturbed by a group of motorcyclists who roared in parking right outside our window, but not much the hotel can do about that.

last minute change in plans sent us to Huntington wv and this was our first choice in hotels the price is great and we have stayed here before, it was great staff they remembered me and my family from prior stay

I stayed 3 nights at the Barboursville, WV Best Western next to the Huntington, Mall. The visit was for business at Marshall University. The hotel has clean rooms, a swimming pool, exercise room, internet and a free hot breakfast. The room rate was excellent for the amount of amenities

I found this to be a clean, neat and well lit property. I was impressed by the amount of doors to access different parts of the property with plenty of parking. You didn't have to walk far no matter where your room was located. My room was spacious and clean. I had all the amenities I'm use to having at a BW. Breakfast had a good variety and well taken care of. You could walk to a bar/grill for dinner if you didn't feel like driving. Shopping close by, too. Quiet stay.

I stayed at this hotel twice within 10 days. The manager is kind, helpful & very knowledgeable. Without a reservation I got the room I wanted each time. I slept well, love the security & breakfast was great!

This hotel is clean and in good repair. The staff seemed to be friendly and helpful. I had no issues during my stay. I would recommend this property for a short stay because of the exceptional value of the quality vs. price.

The bed was very comfortable. There were many choices for breakfast both hot and cold. The staff was accommodating and helpful when we needed to change our plans. The hotel is located near stores and restaurants with easy access to the interstate.

Good customer service, torn carpet, smoke filled nonsmoking room, air conditioner wouldn't cool, breakfast good, good rate for location near the mall and expressway, room are big with all necessary amenities

Booked this place on the go based on reviews while driving back from OBX, felt like we stayed at the wrong place. Arrived late, problems with reservations though could've been AAA fault. Initially was given keys to room that was already occupied. and had to go back to front desk. Room had some improvements however was seedy. Bed wasn't comfortable, lots of noise. Met the need for sleep, however for the price expected a lot more.

Good location for interstate drivers and also for reaching Lexington historic district in 3 minutes. Sited on route39 whose 45 minute drive west is one of the most lovely in US Best dining in Lexington is the Southern Inn. This is one of finest BW hotels

My wife and I stopped here for one night on our way to KY. We are Diamond Members and used points. I had reached out before to request quieter room. Anna the GM responded personally. We arrived later. Check in was easy, efficient. Room was in pretty quiet wing (on edge by main highway but didn't really hear traffic). Plentiful parking etc. Room was clean, great AC, nice fridge/micro. LOVED the shower. Pretty good breakfast for quick hit before moving on. Good coffee. Everyone I encountered was helpful, pleasant etc. Overall would definitely recommend and no question stay here again!!! Thanks for a super night's sleep.

I was really impressed by the cleanliness of the room, even up against the corners where the carpet meets the walls. Everything was tidy and neat when we arrived. Bed was very comfortable. Breakfast was good.

I stay in hotels every week due to my job. So I spend a lot of time in and out of hotels. My stays at best western has been better then most of the other hotels I've stayed at in the past few weeks. Management and staff are friendly and helpful.

Well it was not heaven but certainly not hell. A good value for a short stay. Nice staff and a dated but clean property. Food is passable for holdover until lunch time. We have stayed here several times. It is half the cost of most places in the area and certainly that makes it a good buy for those not looking for luxury.

We are very pleased with this hotel, bed was great, pillows, very nice, clean room, had microwave, small refrigerator, a big plus there, nice big tub, shower pressure was great, i will stay here again. Breakfast was normal, like other places, but it was good. Had no hot chocolate though. hall way at night was some noisy because of some children running up and down, did not say anything too management , but parents need to be more respectful.

Front desk staff does a wonderful job. The morning clerks were just super nice, pleasant and helpful. good breakfast, room was clean, good location, close to interstate and mall. would appreciate the decent rate.

Overall a pleasant stay. Mostly Acceptably clean(some dust and cobwebs under bed and in corners). Limited tv choices and marginal tv quality. Bed clean and comfortable, good water pressure. Some noisy upstairs guests for awhile and an alarm went off in evening; quickly silenced. Would stay again.

Very good hotel. Pleasing staff. Location is excellent. Safe place. Comfortable and clean. Good value. I have spent many many nights here. Check out the local shops and restaurants and especially Uncle Bills Pub

Usually stay at another chain but they were all sold out. Took a chance based on a The area and existing reviews. My company has a $150. Per night limit and this property was a good deal at just about 1/2 of that. Good location, clean facility and appears well maintained. In room coffee, fridge and microwave. I'm pleased.

Having booked lots of times at Best Western hotels we expected more than we got. The hotel is dated in dark browns, no elevator, old stairs and worn carpets. We had to change rooms as the one we were in had leakage from the ceiling when it started to rain. Location close to the mall is a plus. Breakfast was good.

Good location right off the highway, near several restaurants (Outback is right across the parking lot, Cracker Barrel across the busy thoroughfare). Service is very pleasant and helpful. Beds were very comfortable. Breakfast was good. However, the toilet seat was scarred and should have been changed a long time ago, and the wifi was very difficult to get working. The tv remote didn't work. Small things but indicate maintenance needs work.

From the moment you make the call or walk into the lobby of Best Western you are greeted with professional, courteous staff that treat you like family. The check in is smooth, the stay is comfortable, the staff puts your every need in first place. I recommend Best Western to anyway in this area. The staff respects each person as an individual and not just another customer.

This Best Western is badly in need of updating. Hallways were dirty and carpet was raggedy. Our room was OK but was awaken at 5:30 a.m. by the loud sound of running water as someone was showering in the next room. Breakfast was awful, the waffles had a very sour taste, pancakes were cold and leathery, muffin wasn't any better. Tables in breakfast room needed cleaning.

Booked room through Priceline "express deal" and we were given a smoking room when we checked in. Tried to get moved to non-smoking and told they had none so we were stuck with a very stinky room. The bathroom light didn't work. Breakfast was provided, but all of the "hot" food was cold. The staff were all nice, it was quiet & it was a good location but I would choose another hotel for the next stay. Very disappointed for the price I paid.

First stay at a Best Western and it met my expectations. Staff at check-in was not friendly but rest of the staff we encountered during our stay were good. Room was clean and comfortable, breakfast was better than most. Fire alarm went off at 6:30 a.m. Sunday morning and it took awhile for that to get taken care of but was able to go back to sleep eventually. All in all was a good stay and I would stay here again.

My husband and I stayed here for 1 night for a concert in Charleston (we decided to save some money and hit up the mall the next day). Breakfast was delicious. Staff was very nice. Everything seemed pretty clean. Bed was comfy. The only problem I had was VERY thin walls. We could hear the lady in the room next to us cough all night long. Besides that my stay was nice.

The hotel is a 15-minute drive to downtown Huntington, but is located right by the Huntington Mall and many other shops and restaurants. We found it to be a good spot to stay for Marshall Homecoming festivities. We had an overall good stay, but the fire alarm malfunctioned and went off repeatedly between 6 and 7 am on a Sunday. However, the hotel staff apologized for the inconvenience at check out and discounted our bill for our trouble. Very responsive!

Ecxellent service, clean nice rooms, great bed. Great Breakfast They have a great staff, they were so polite,they answered all my questions and they even opened doors for me when I had my arms full. I would recommend this location to anyone.

Excellent location on I-64 for proximity of Huntington at the Huntington Mall. We literally walked from the hotel across the parking lot to restaurants and shopping. Friendly staff, comfortable bed with plenty of pillows. Great water pressure in the shower and the sink. Room has been updated with flat screen TV, bathroom granite countertop, and nice bedding. Still dated carpeting but room was freshly painted and well maintained. Complimentary breakfast consisted of scrambled eggs, boiled eggs, bacon, fried potatoes, sausage gravy, biscuits, bread, bagels, danishes, muffins, cereals, yogurt, juices, coffees. The dining area was of good size and easy to configure tables and chairs for 2 people or families. Staff was constantly refilling items so rarely out of anything. Outdoor pool, but not open now (October) Would definitely stay here again next time we're in the area.

Our stay at the BW in Barboursville, WV was a very positive experience. We were greeted by a sweet young lady who made us feel welcome. We had a positive experience at this hotel. My only concern was one of the side doors was broken in that one could open it without a key card. When I brought this to the attention of the desk clerk she said they already had a work order in. On Monday when we left it still was not fixed but they were working on it. So I would stay there again.

First off no complaining about price. If bargain is what you are looking for this is the place! Oh, and it's clean. Old but clean. And another thing, the bed was good. On the negative side, it is old and desperately needs an update. That will take some money. What won't take money but will take some attention is training of employees. They were nice but both in the evening and in the morning they were distracted by guests who were interested in them. In the a.m. they let a 3rd party behind the front desk.he made several off color comments that made me feel like I was in a one-star motel. Great price, below average environment.

I have stayed at this Best Western in Barboursville several times and I have been very impressed with the hotel staff every time. Even the lady who handles the breakfast in the morning is very friendly. I really like staying at this hotel. The rooms are always clean and quite large.

Older hotel, needs some updates. The staff were very friendly and helpful. The rooms were clean and the bed comfortable. No elevator so if unable to do stairs, request a first floor room. Walking distance to some eating places. We would stay here again.

We had the pleasure of staying here recently and enjoyed our stay. We found the rooms to be spacious and well appointed, and the beds are super comfortable. We were in a king room, which came equipped with a small fridge, coffee maker, microwave and blow dryer. Towels and bathroom amenities are generous. The hotel is showing it's age a little, but it is clean and the staff work very hard to make sure that all needs are looked after. The breakfast has a good variety and is well cared for. The only reason that I didn't give it 5 stars is because the noise from the neighbouring rooms is loud when the water is turned on. Would definitely return when back in the area.

We stayed one night here and as usual, we get concerned with cleanliness....well, this place was clean...When we checked in the employee was very pleasant, friendly and helpful...Nice breakfast bar and the employee was on top of cleaning up and filling up..also very friendly and pleasant.

I really like the fact that everyone here is nice and helpful. I would staty at this hotel anyday over a five star with snobby staff. Thank you all for being real and also for being so sweet about my pet.

Staying with relatives in the area and had plumbing issues and needed place at last minute. Best Western was some $35 cheaper than some others close by. Very nice room and location. If the need arises, would not hesitate to stay again.

We booked this hotel for 4 nights but only stayed 2. I was so angry because the walls in this place were paper thin. You could hear the people in the next room eating popcorn. It was ridiculous. Also, when they people in the next room turned on the water, it sounded as though we were about to experience what the people on board the Ark must have experienced. It was so loud I could hear it through my ear plugs. They also had a big group of kids and chaperones in for a sporting event. The chaperones should have been smacked because they were not supervising the kids. I called the front desk staff to complain and they apologized profusely. I felt satisfied for that night. But then it happened again the next night. I called the front desk staff and told them we were checking out because I had had enough of the noise. The staff apologized again and I told them it was not their fault. It was the fault of the owners and they were not to blame. They refunded 1 night and we went on our way. I will never stay at a Best Western again.

Good time had at this Best Western....room was clean, pool area was excellent and the continental breakfast was delicious and more than enough! Thank you! Air conditioner was up to par....beds were soft and clean. Toiletries were plentiful! The housekeeping staff was very friendly and very thorough! The noise level was low....The hotel is in a excellent location.

Best Western is the best! It is clean and the price is reasonable. The employees are friendly and caring. We stay there every time we visit now. The room is arranged well for my husband that is in a wheelchair. The rooms are always clean. I bleach wipe everything and never get any dirt .

This Best Western is great. The rooms are very clean and the staff are great. The front desk staff in particular are very courteous and willing to help. I will definitely stay here again. I was here on Business and needed to fax some things and the front desk personnel were willing to help me and very nice. Erica and Amanda were great. The breakfast is good and plenty of room to move around. The rooms are big too and clean. The internet worked great.

You are in good hands, and in a great place. We stayed on the Priceline, and we are so glad they contributed to our trip. They picked the best Hotel with the best value we have ever had.It is one you will want to tell everyone about.

Very friendly hotel. I was there for one night with my grandson and was quite pleased with our room. The free Wi-Fi is a plus. Complimentary breakfast was okay. There are plenty of restaurants close by if you need another meal. This Best Western has been upgraded with granite counter tops in the bathroom. All-in-all, no complaints.

Oh my gosh! Horrible. The outside door was fixed where it wouldn't shut and lock so anyone off the street could get in. Our room stunk like it hadn't been cleaned in a month. I went to the front desk they showed me another room and it smelled like a bathroom. I demanded my money back and went across the road to the Hampton inn and suites. What a world of difference. Staff was nice.would never recommend this place to anyone! Supposed to have wifi but wouldn't work.

Very friendly staff.... Internet kinda slow ...room air conditioner on a very hot and humid day was excellent.... I would stay here again ... breakfast was enjoyable ... coffee was available around the clock ... had a great pool and some really nice restraunts in walking distance ...

This is the very first motel I have been to in many years that does NOT have an automatic door at the front entrance. And what genius takes a room with lots of space for a wheelchair, and takes up most of the space with an overstuffed chair and an ottoman? The breakfast was so-so. The bed was comfortable and the bathroom well designed for wheelchair access

Adequate for a one-night stop but they should advertise that there is no elevator. Also the pillows were half sized. The breakfast was plentiful and good except the scrambled eggs. They are dry and tasteless.

Just came back from spending 3 nights there. While it's true the hotel could use a little updating, we had great service from both the day and night desk people. They are very knowledgeable about the area. Shopping, restaurants, even apartments, for someone who knows nothing about the area. The wifi worked just fine, just the office center computers were having some internet difficulties. Despite the fact that there were 2 complete Baseball & Softball teams staying there the hotel was quiet after 10 and still neat. The Breakfast room certainly got a workout and by the time we got there at 8:30 most of the hot stuff was gone. The Breakfast lady did her best to keep everything filled up despite the traffic flow. There was always hot coffee and muffins. Wished it was open a little later than 9 for us vacation people. The only minus I can see is that they now use FULL size beds instead of QUEEN. Although comfortable, try putting 2 good sized adults in one of these and neither get a decent nights sleep. Why the change? A few extra inches of room on either side of the bed or the extra money for the mattresses? They are not the only hotel to downsize the beds and I have to say I don't like it! Please consider returning to Queen beds if you renovate. The outdoor pool was nice despite the heat. It has to close a little earlier because of the rooms around it. My son had a great time there. All in all a positive stay for a great price. Would definitely return there.

Comfortable and quiet. Just what we wanted. Free wifi kept the family entertained. Outdoor only pool so didn't get to use it since there was a thunderstorm but the workout room had a nice treadmill. They had a nice breakfast selection too.

This place was very busy. I found that the service was acceptable or not overly friendly. Desk clerk seemed tired but that is understandable. Guestrooms were clean. The betting had a few spots on it but overall seem to be acceptable. Desk Clerk was hopeful to find a local restaurant in which there are plenty around this hotel.

I stayed two nights here and the place was very clean and well-kept. The staff was very friendly. It's close to several restaurants and shopping. I slept in both days and didn't get to try their breakfast so I can't comment on that... But the room was fairly spacious and comfortable.

Poor first impression--2 agents at check-in and neither greeted /acknowledged me as I stood in front of them for 5 minutes. Check-In was speedy and efficient. I was given a room on the 2nd floor and discovered that this motel (which appears to have been built in the 1970's) has no elevator. Having dragged my bags up to the 2nd floor I was greeted by a hallway with tattered carpeting and a paint scheme ala Creech Brown. The room itself was, thankfully, clean and well appointed with a fridge, coffee maker, and microwave. The double bed had clean linens and 3 pillows. The 32" flat screen did not have any HD channels and the SD channels were very grainy.

Read the reviews and decided to use this hotel for our overnight stay on our trip. The hotel was alright for the night but needs some work. The stairs and floors were dirty, the Internet didn't work and the front desk said it wasn't working. And to top it off we had no towels in our room. Needs some TLC

The hotel staff were caring, efficient, courteous and friendly. We had a good sleep due to: quiet air condition, good pillows, soft beds but preferred firm beds. The TV channels were great with so many choices. Breakfast was good but fresh fruits were not available. The outdoor swimming pool was good but would be better to see a drinking water (fountain). Internet connection was reliable and fast. Pitcher of water was not enough near the breakfast area. We would love to see a water dispenser or filtered water machine.

Don't let the overall appearance deter you from this hotel. It's location is perfect for travelling and isn't expensive at all. We found a coupon in the travel book and got in at a reasonable rate. Breakfast wasn't over the top but was adequate. For the busy location it was actually very quiet.

Breakfast was excellent, but the stairs needed to be swept. There was no elevator. My room and bathroom were clean. This is an older hotel building which might account for the feeling that it was not quite as nice as most Best Westerns I have stayed in. I only stayed overnight on my way to Virginia, so perhaps my rating would be higher if I stayed longer.

Arrived & our room's AC wasn't working. They immediately moved us to another room without hassle. Both rooms were clean & nice. The breakfast was a typical continental breakfast. The staff was friendly and neatly represented themselves and the hotel. No complaints??

Clean, comfortable, great AC, very attentive staff, appears a good value. Like it better than the local Econolodge we stayed in last visit. Pool looked awesome from our room but no time to enjoy. Breakfast area was very busy yet staff kept it clean and stocked, much better than I expected, and much better than most "free" breakfasts.

This hotel is surrounded with many eating establishments, some just a walk across the parking lot. Room was neat and functional with a refrigerator and microwave. Did not use the pool. Breakfast had a good cold and warm variety of food and was presented well. The property is a little dated in its decor but clean and well maintained. Staff struggled with the computers at check in but all-in-all were cheerful. It was a good value for the money when compared with the competition and that is why I came back a second time.

Room was very clean. Staff were very nice and helpful. Would stay again. It is only a short ways from Huntington Mall and plenty of places to eat. Easy access from I64. Very quiet. Beds very comfortable. 3 pillows on each bed. Bathrooms very clean, with plenty of towels, shampoo and soat.

I only stay at Best Western. The rooms are nice. Always clean. Service is great. Always enjoy the breakfast. Great Coffee! I always sleep good because the beds are nice and comfy. Overall a great place to stay.

It is unusual to stay in a motel with no elevator. Not being able to obtain a ground floor makes it very difficult to climb with bad knees .I just wanted to make a statement not dwell on a number of items.

Been staying here for quite a long time due to an extended business need to be in the area. I couldn't ask for a better staff that is freindly and attentive. Very pleased to be here and feel grateful to have this hotel available for me. Anna and the staff are superior and top notch!!

Check in could have been better. Staff was not willing to cooperate with the rewards program. The pool was excellent, food was good. The rest of the staff was excellent. The only other problems I encountered was the amount of noise coming from the showers in other rooms, and room was not cleaned one day.

The price for the nonsmoking room for the night was great. The issue is the nonsmoking rooms smelled like smoke. For this reason, I give the rooms a poor. The nonsmoking rooms and smoking rooms need to be better separated.

Bad odor when entering from the back.. No elevator. Decent breakfast. Noisy in the room. Hard to get extra towels. Great location for food and shopping. We didn't expect the Ritz Carlton for the price but expectation were not met.

We stopped here while traveling. Our room was on the 2nd floor. There is no elevator at this hotel which was hard for my dad with knee trouble. We were unaware that there was no elevator beforehand but it was late in the night. The beds were real comfy. It was a quiet clean room. The breakfast was ok, about average. But eggs tasted like they were frozen and then heated up. Check in and out went smooth, staff seemed friendly. It was a good place to stay for 1 night while traveling. Only paid about $67 with our aaa rate which was really great.

We got a good price. Unfortunately, smoking rooms below us made our hallway stink. If you are very allergic, you don't want to stay here because the non smoking room did smell a little like smoke. The carpets looks pretty old but the staff was very nice and the bathroom and beds were very clean.

From our first-floor unit, the loudness of another guest's shower running was atrociously loud. Also heard TV, doors slamming, laughing, voices, and hairdryer. At 5:00 AM, their alarm woke us up. I would recommend trying another floor if you're planning to stay. It's well-located. Breakfast was good.

I was satisfied with my stay this time. I probably will look for a Hotel with an elevator the next time I come through. I am single and I was initially given a room on the second floor. I explained to the clerk that I had heavy luggage and a heavy cooler that I could not carry upstairs. She offered to help me carry them, but there was a kind guest checking in a the same time as I was who offered me his first floor room. I don't like to inconvenience anyone. Otherwise everything else this time was great.

We chose this hotel because the price difference between it and the others in that area was huge. We were happy to find out that this did not mean it was a lesser place to stay. We will stay there again.

Not knowing where we might stay for the night after a day of sightseeing, we pulled into this Best Western based upon our great past experiences with Best Western lodging locations. To our great pleasure, we were able to be given our room next to the entrance and our vehicle. The lobby and personnel were friendly and professional and assisted us with a nearby dinner location. Our room amenities were very good and the mattress and pillows were exceptionally new and comfortable - unexpected these days in many lodging facilities. Overall rating of very good to excellent for this Best Western!

My daughter and I chose Best Western as our overnight stay to shop and spend time as her birthday gift. Room was clean. Beds were comfortable. Since we planned on shopping most of the day we arrived our stay in the hotel was minimal. Staff was pleasant.

We stayed two nights for a volleyball tournament in Huntington. The hotel was a short drive to Big Sandy Civic Center and very easy to get there. There are many places to eat around the hotel along with a mall and Walmart very close by. The breakfast at the hotel was very good and they made sure to refill when getting empty. The beds I wish would have been queen size instead of double but that is really my only complaint, if you want to call that a complaint. No elevator to the second floor but when I booked I requested a first floor room, so no problem there. I know some people are petty on every little thing but I really found nothing to give this hotel a bad review.

The staff was cheerful and helpful. Was nice to walk across parking lot for dinner. The only problem was the music from the pub across the lot. Called the front desk and they said it would go until 2 or 3 which was unacceptable to us. They immediately moved us to back side of hotel which was quiet.

When ever going to the Huntington area, this is the only hotel I stay at, great staff, internet, breakfast. Great service. Access to lots in walking distance. I would recommend staying at this location always.

I stayed at this Best Western recently. The one thing that was awkward was that the stairs to get to the second floor rooms was a bit tough with luggage. The room was good and convenient to restaurants that were in walking distance. We would have stayed there on the way home but they were sold out - overall a good value.

This hotel pleasantly surprised my wife and I. Even though its physical layout is somewhat dated and there is not an elevator, our room was very adequate--clean, quiet, comfortable, and the internet even functioned well! The breakfast was the best we encountered in an entire month of staying in hotels over a 4,000 mile trip.

After 7 hours driving we needed to stop, this was the only hotel available without driving further on, I wish I had driven on....old decor, poor desk service, noisy room. I was woken about 1:30am by this almighty clattering coming from the adjacent room or so I though, when I went out to investigate I realised it was the large vending machine next to the room. I went to the desk and asked them to switch it off "no can do" not sorry, "no can do", I moved rooms sleep pattern totally disrupted by this point and missed my 7am alarm, ruined my nights sleep, which in reality is the only thing a hotel has not to do, the whole reason people stay at them......and disrupted my whole day today putting me of schedule, I did ask for a refund at 1:30am this morning and was told "no my manager will be here by 2am" disgraceful service and I still want my refund. I will never stay or recommend any best western premed is on either side of the Atlantic. DISGRACE!

We stayed at this hotel for the location. We were headed to Canaan Valley Resort, WV from West Tennessee and wanted to break up the drive, so I found this Bestwestern which was just right. There was a Mall, a Walmart, and plenty of restaurants to select from all within a mile of the hotel. The hotel staff and service were all friendly and helpful. Our room was okay and clean. The toilet was slow flushing, but not a big deal. We had a hot breakfast which was also okay. I couldn't had been any happier about the price as it was free with my Bestwestern points I had earned through other stays. I did look at the price for the room before booking and it was a reasonable rate.

Housekeeping missed a pantyliner sticker stuck to the sink in the bathroom. The temperature in the room went from one extreme to the other. No elevator .... really! People are bringing in heavy luggage and you would think that this would be important. I could just picture an 80 year old man trying to get his luggage up those stairs. This is a safety issue.

The staff on the front desk of this motel were extremely helpful when we arrived. The entire staff made our stay very welcoming, We were attending a funeral and the staff was helpful with helping us getting around Barboursville to the funeral home, church and cemetery.

This is an older facility and outside shows this. HOWEVER, rooms are remodeled, and lobby in process of being remodeled. Very nice staff, nice breakfast. No elevator - if this is an issue, ask for first floor.

I'm surprised Best Western allows this property to use it's name. It is closer to a budget inn. Paper thin walls, sounded like the woman next door was in my room with me. Beds are subpar. I'm used to Best Western having pillow top beds. This wasn't even close. The Internet is slow, it was hard to get anything done. Had I an inkling of what this was like, would have driven another 50 miles to a better hotel. It's probably a good value for the money (75 rack price) but I expect better from a Best Western. "Disappointed Diamond member"

I stayed here for a whole week and it had its ups and downs. The first three days was during a major blizzard so we were completely hunkered down. Cozy bed, hot breakfast, a workout room, popcon in the lobby,and decent service. But there were a ton of distractions. Screaming matches from the room beside ours. Loud teens upstairs continuously. The room was clean mostly, just a few things that needed attention.

I have stayed at this motel several times, and each time I am happy that I did. The motel is comfortable and the staff are friendly and helpful. I stayed in to eat this time, but there are a number of restaurants nearby, and it has been my experience before that the staff are able to help with finding one that fits your desires. The motel is also near the Huntington Mall for shopping. I will go here again on my next time through the area.

This is and excellent hotel with all the necessary amenities. ie; any type restaurant, service station, Mall etc. the location at interstate 64 is a plus. The staff in al instances are very cordial and helpful.

the price of this room and location where very nice and I will come back to this hotel when I'm in the area the people and staff was nice, kind and helpful parking was great and a lot to eat around there best place is japaness stake house kinda costly but great food.

Located just off the freeway, this Best Western is perfect for a quick night's stay, and is what one would expect for the price. The fridge and microwave are a nice touch, and the rooms, while being nothing special, provide you with a good rest.

Hotel was clean, rooms, nice, and staff friendly. The main issue was the damp and smoky smell in stairwells, along with people smoking right outside the front doors that you had to walk pass/thru the smell/smoke. There were no elevators to the second floor that I could find.

As usual my stay at this hotel was the same as my last visit back in August. I highly recommend this hotel for its location( close to several restaurants) and a mall less than a mile away and the rooms are excellent. I will definitely be staying at this hotel in the future.

We stayed here coming back from Branson, MO. We were able to pick up a coupon at the WV welcome center and it made our stay most affordable. The condition of the hotel, the attractiveness of the lobby, and the breakfast room were all very nice. We would definitely stay here again.

In town for football game and visit with family, so this place was in the right place to accomplish both with minimal driving. Check in was fast and friendly. Room was spacious and clean. Breakfast was more than I had expected with eggs, sausage, potatoes, juices and coffee. The only knock on breakfast is the continuous toaster is set too fast--even two passes through did not begin to color/heat the bread. But the quality and quantity of the rest of the offerings more than made for the rather pale toast. Other reviews of this property mention traffic noise, but I had a room on the highway sign and barely heard ONE truck go by--and it had a bad muffler. If in the area for similar visits, this will be the place I stay.

We are big fans of this chain. Great beds and pillows so perfect I just ordered it for my home. Breakfast is decent. Coffee always in the lobby. Rooms large and comfortable. My only complaint with this one is noisy pipes. To compensate, the tortilla factory across the parking lot is outstanding.

No elevator and room was quite a distance from lobby, but room was great. Bed comfortable. Temp good. Clean. Some noise but that was due to the State X-Country meet so there were many high school students there.

Professional staff, clean, good value, convenient location, good access to I-64, shopping and restaurants, Did not use fitness center, pool or business center. hate having to write a puff piece to get too 200 characters.

Not much to say, relatively cheap price, clean and spacious room, tv, freezer/fridge, great location right off the highway. Staff was friendly, and the best part: FREE HOT BREAKFAST! The TV is a nice touch in the breakfast area as well, so you have news to watch while eating. Beware though, theres no elevator so you'll have to walk up to 2nd floor rooms. Otherwise, worthwhile stay and a good value if you're just looking for a place to sleep

Pleasure trip East...wanted to get out of HARD rain...stopped at 1500hr..Delighted with check-in, clerk alert, pleasant and helpful. Room delightful and h very helpful sheet describing facts about property, places to dine ( ate sandwich from car) and especially good, was INSTANT connection to internet. didn't know until breakfast that major accident close by in I64 caused many others big dekay...but ALL were elated with Best Western. We travel a great deal visiting friends, etc and found this unit a step up from the norm. ( we used a coupon and it was honored with smile)

$75 including taxes for non smoking room with two beds. Good hot breakfast-waffles, sausage, gravy, biscuits, fruit, juices, cereals. Clean facility. Popcorn on arrive (1 a.m.) super friendly night staff.

Once again this hotel was chosen by location, it is a great hotel, just off the freeway and close to great eateries, the staff were polite and checked us in quickly. We asked about the location of Appliebys, listed on the webpage as being .2 of a mile, however it is not that close, so we asked about the Mexican restaurant on the lot and were told it was good. It was great, very large and busy.

We stayed here on the way to Charleston West Virginia. The hotel was clean and staff were friendly. Our room was very spacious & we liked it much. The bed was comfortable. The linens & towels were fresh clean and new. The breakfast was good and adequate. The hotel is located very conveniently. Easy to get on & off from I-64. The property is in the shopping mall but it was not noisy. you can walk to restaurants in the mall. it was very convenient for us.

This appears to be an older property that has been renovated to an OK condition. The double beds are just that "double beds", not queen beds, so they are OK for one person or two small people. There are no elevators for the second floor, so be aware if you do not like stairs. Hotel is close to the Hunting Mall and the Outback restaurant is across the parking lot.

We stay here while traveling from NC to St.Louis several times a year. Clean, well maintained & convenient to I-64, restaurants & shopping center. A good Value, consistent quality friendly staff who are always helpful.

First impression from the outside was... Maybe we would look elsewhere... Think we were the only SUV / car in the lot as the lot was full of tractor trailers and pickup trucks. Exterior of building was bit shabby and hallways are in need of a makeover. However, once we opened the door to our room, we decided to stay. Room was clean, quiet, beds comfortable and this BW is pet friendly... However, area with grass to "walk" your dog is very limited; no "poop" bags available and trash can for them was overflowing... result ... other dog owners left lots of poop in the limited grass area outside entrance D. Apparent lack of maintenance on the part of management on the exterior.. including trash and cigarette butts. Lots of choices for dinner in the area.

After a long drive it was nice to be greeted with popcorn and a smile. The room was clean and spacious. Loved that it was within distance from several restaurants. The morning breakfast was a true hot breakfast and continually refreshed.

This hotel was clean. Bathroom clean . whole place looked a little worn. This place is just off I64 and in the heart of a large shopping and entertainment area. Had a room at the rear so no noise problem. Strange parking rules. You must park only in spaces that belone to the hotel. They are well marked. Signage is quite clear about this. Parking for nearby shops overlap in the lot. Good free breakfast. Lots of working men at breakfast. Looks like they may be weekly. Had to walk up stairs to 2nd. Floor. No sure but I don't think there was an elevator. If that makes a difference. Over all not that bad for an overnighter. Price under$ 100.00. Lotst of food nearby.

Employees went above and beyond for my stay here. Clean and comfortable rooms. Internet was good. Breakfast was great and the lady was very helpful. The staff told me about a $25.00 gift card if I come back to stay.

Clean well kept rooms. Good breakfast. Friendly staff. They have guest laundry (two loads washing and drying was only $6) and an exercise room. Located near good restaurants. A big mall and movie theatre just down the road. What more could you ask for! Plenty of parking available for cars up to 18 wheelers. I will definitely stay here again if I find myself in the area.

Very nice, economical, good amenities, great breakfast, beautiful rooms, nice employees. We like this much better than Holiday Inn. Wonderful location close to restaurants, Wal-Mart, mall, interstate.