Best Western Plus Hotel & Conference Center

Hotel is rundown and needs renovation, but staff is very nice. Best Western and the Tradewinds restaurant need to stop handing out plastic containers and plastic utensils, like they're candy. One of the servers told me that she asked management to stop using plastic, but she was ignored. How hard is it to use compostable containers for take out? And there are ZERO recycling bins anywhere on the property. This is not hard. Just do it.

This was a nice Best Western- it was clean and the front desk staff was friendly. The rooms were comfortable and well maintained. Breakfast was A-plus with a wide selection of foods available. I do not recommend the bar/ lounge for dining. The crab soup was saturated with corn, highly salty and the bowl was the portion size of cup of soup. The Caesar salad was not a Caesar salad - it was romaine lettuce topped with a couple croutons and dried Parmesan cheese in lieu of fresh shaved Parmesan. Better food could be found in the vending machines. We stayed here before a cruise and used the shuttle service. It's run by an outside company that honestly is a mess- lol. Info and faith in their ability was hard to come by - but, surprisingly they got us to the pier in a timely and fairly efficient manner at a reasonable cost.

Our room was average, some minor peeling paint, small rips in duvet on our bed & a slightly smelly fridge, but the views were good. The pool/fitness center needed some upkeep. Breakfast was good & staff were really nice.

It was only a 1-night stay but we were pleased with the accommodations. Friendly and helpful staff, clean room with comfortable bed and chairs. Affordable rate on floor dedicated for patients of a nearby medical center. We enjoyed dinner in the hotel restaurant, price for which was reasonable.

Took advantage of their cruise package; stay the night before, leave your car there for the length of your cruise and take their shuttle both ways to/from port. Great deal! Had dinner and breakfast at the restaurant and it was ok, nothing special. Good service at front desk and restaurant. Room was clean and comfortable.

I had an enjoyable time at the Best Western Plus. I can't wait to go back in March 2024. The staff was excellent, treated me with good care and the food was very good. I did not expect to have such good service and it turned out to be awesome.

We always stay here when we are cruising on the Park and Cruise rate. Stay for one night, get a free hot breakfast. Also included in the price is a free shuttle to and from the ship, and free parking for your car in a secure parking lot by the hotel for the duration of your cruise.

Very comfortable bed and pillows we visited pre cruise. Offers free shuttle to Inner Harbor every 2 hours with pre scheduled pict up. Very friendly staff and breakfast is included from 6-10 AM. Fruit, make your own waffles, pancakes, and scrambled eggs, sausage etc.

We have stayed at this location many times over the past 18 years. Always have had very good trips. It is close to Johns Hopkins Hospital and gives a discount if you are there for an appointment. Provides a free shuttle for trips to and from downtown inner harbor. The staff has always been very helpful.

Fantastic place to be. There are very nice people at the bar and very friendly shuttle drivers. The room is clean and well equipped and we had a great visit. In addition, the hotel staff are very courteous and everything worked out as hoped. We would book again.

It was an average hotel with an excellent location, just 3 miles from the historic Fells Point in Baltimore. Unexpectedly, I had to leave a deposit of $150. The room had extensive damage in the shower and on the wall of the bathroom. Worried about getting my deposit returned, I had to take 30 minutes to go over the existing damage to make sure I wouldn't get blamed. I'm not sure I agree with a hotel that thinks it's good enough to retain a deposit for potential damage and then have extensive damage already existing in the bathroom?

This was a club trip for The Seeing Eye puppies and their raisers for an exposure trip for both. We had seventeen rooms Friday to Sunday. Everyone was very happy with their rooms. The Saturday night dinner was delicious. We have stay at this hotel a number of times and would be happy to stay again.

My wife & I decided to go on a weekend getaway to enjoy the Inner Harbor in Baltimore. We've stayed at Best Western in the past, so wee decided to try them again. Our stay was just as we remembered the last time, except we weren't there for a cruise this time. The hotel is clean, comfortable & relaxing. There's not much to do in the immediate area around the hotel, so you'll have to venture out to find things to do. My wife & I took advantage of the shuttle service to the harbor, which was a short ride away. They drop you off & will pick you up at scheduled times throughout the day. Overall, we enjoyed our trip to Baltimoer and our stay at the Best Western.

The hotel was clean and the staff was very helpful. My only complain is the mattress needs to be replaced. You had to cling to the side of the bed to keep from sliding into the center of the bed. The transportation to and from the cruise port was very organized and efficient,

We had a very nice visit to inner harbor, and the best western was very clean and the continental breakfast was phenomenal. also friendly staff made it all possible! I would definitely return there in a heartbeat!

Hotel is in disrepair. Shower head broken, bathroom exhaust broken, bathroom sink wouldn't drain. Pool was filthy. Panhandlers roaming the parking lot, but the beds were really comfortable and the staff was very friendly and helpful.

My son and I recently spent 8 weeks at the BW, Plus (5625 O'Donnell St, Baltimore, Md); while my husband was a patient at Johns Hopkins Bayview hospital in Baltimore. The treatment we received during this stay by the employees of the BW was always courteous, gracious, professional & kind. The front desk receptionists always greeted us with a smile & since we didnt know from day to day how long we would need a room, they were always ready to help me book more nights on short notice. I would like to single out the receptionist, Kristine Haulsee, who helped us in so many ways. She is truly an exceptional employee. The breakfast employees, especially Seneca, always had a smile for us & a kind word when we needed one. The shuttle drivers , especially Julius, were always sympathetic and ready to chat with us. It was such a relief to be able to rely on this service. The employees who cleaned the rooms and the maintenance employees did a great job keeping us comfortable. My husband, son and I are now back home but we will always be grateful for the wonderful treatment we received during a tough time.

I was very happy about the stay. It was clean, quiet and comfortable. The pool was closed for repairs which was a bummer since that was one of the reasons I choice the hotel. But the full breakfast buffet made up for the pool. Would and plan to stay again.

We had to check out early due to a huge cockroach in our room. There was also a dead cockroach in the hallway by the elevators. We called the front desk to report the cockroach, but no one came to the room. We decided to check out early instead. Nothing was done for us. There was a lot of drunk people from the night club. The hallways and elevator smelled. There was hair on the bathroom sink. I will most definitely not be staying here again.

Highly recommend this facility, they were wonderful on all sides of the spectrum. Chef in the restaurant was absolutely wonderful, desk staff were friendly and helpful and room was very comfortable with a good bed and decor.

This hotel was gross. We switched rooms twice, once because of an awful mildew odor and once because of large sticky spots on the carpet all over the room. There was SO much noise. The pool was so cloudy that I didn't feel comfortable letting my kids swim in it, and everything in the workout center was broken except for the elliptical. There is a club attached to the building, and it is next to impossible to find parking if you're returning to the hotel after 9. When we would leave the room, the latch that locks from the inside would sometimes swing closed, locking us out. When this happened we had to wait for someone to come let us in, which was 20-30 minutes. I have two small kids, and the hallways are not air conditioned and it was 95 degrees outside. It was overall just an awful experience.

A great hotel. Customer service was awesome. The breakfast buffet is exactly what a breakfast buffet should be. It was replenished when needed and had a great variety. Rooms were good ( large refrigerator). Only issue is that the mattress is rather soft. Only true complaint is that they really don't have a late check out. You must ask first thing that morning which made it a little inconvenient because I asked, but couldn't wait for them to get back with me ( manager has to approve it and wasn't there at that time) because had to get to the university to pick up daughter.

I expected better service since I came in from out of state. I made the best out of this poor situation. I would not ever consider having an occasion and staying at this place. I am not a person to complain but in this case, paying this much, I felt obligated to voice my experience and my opinion

Room had roaches checkin was by someone who didn't know what she was doing.. She didn't even show me the way to the room. I went the wrong way. Felt like they were putting all the black people on the 11th floor which seems to be the dirty floor

This is a very clean, safe, and quality hotel with very professional staff. The restaurant food was very good and fairly priced. It's only a 15 minute drive to Johns Hopkins Orleans Street Campus so the location and price made it ideal.

I had surgery at Johns Hopkins Bayview and we stayed at BW. I could not have asked for better staff, better room, I have had several surgeries at Bayview the last 2 years and we have stayed other places and at AirBNBs. But not any more we will be staying at Best Western Plus!!

If you are not there for the club during the weekend your not welcome. Also they have roaches nothing works very out dated, room are stupid hot and over all not worth the money. They need to do updates to this place before they worry about a club.

We stayed overnight for their “Stay and Cruise” package. The room was great, clean. Bed was very comfortable. The restaurant was fabulous. Food was cooked perfectly and served piping hot! Everyone had a smile and a heartfelt “hello”. Will definitely stay there again next time we cruise out of Baltimore. Oh yes, the service to get you to and from the cruise terminal was very well run.

We used this hotel and parked for 12 days while taking a cruise. Everything was seamless with nice updates on our transfers. Best hotel experience with cruise port transfers I have ever had. The only small problem was that the USB ports were becoming loose

This motel has been my favorite from stays in the past. I will not be returning! We found many cockroaches in the rooms and hallways, we notified the front desk and the just shrugged it off. The rooms are showing disrepair.

Going to list the good, the bad and the #HardTruth Terrible Breakfast: Sausage extremely tough and chewy Eggs like frisbees (flat, heavy and solid) Muffins were truly the only edible thing. They were very heavy though and not porous at all. You have to reheat, until quite hot and add butter to bring life into them. Just too dense and small. Each floor has both vending and ice machines. However, they are alternating which ones actually work. E.G. On the 7th floor ice was down, but food machine worked. On the 6th floor was complete opposite... food was down and only the ice machine worked. TV has no listed guide on the network. Requested wake-up call at 5am... it came at 4am... lost 1hr of sleep. The most annoying part is their Indian employees. They don't understand English at all and should NEVER be behind the desk! #Period They have Zero idea what they are doing and they don't care to learn English ...you know that is the Official language of the United States ... If going to work here; Learn it! It's disrespectful not to! Almost all the housekeepers are Latino and they know much more English than these other people. My room reservation was severely impacted and delayed due to the Indian receptionists! The wife knows more than the husband and even she isn't good. Get them away from the desk until they learn the language! I was excited to visit the Tradewind restaurant. Food wasn't really good. It's very expensive but on the poorer side of quality and taste. #Disappointed. Staff is very nice at the restaurant. Just highly disappointed in the food. They need a much better chef. Tips for this hotel's management and owners... The foreigners MUST LEARN ENGLISH! The Indian couple are the absolute worst! If I were in your country working, I would learn the official language. You are in my country working ...with people ...LEARN ENGLISH PLEASE Tips for guests... -- Go in person to the desk for everything. -- Use your phone or bring alarm clock. -- LOCK your door and hang "Do Not Disturb" Sign... housekeepers just knock and barge into the room, without hesitation. -- Do your research of the area sights/attractions, prior to coming. Bonus: The One "Pro" about this hotel is they have reduced rates for John Hopkins patients.

I have stayed here before. The past 2 times I have found the hotel beyond standard, especially some of the accommodations in the guest room. The room was nicely sized and provided enough space for our family of 5. But the bathroom was a problem. The sink was peeling. The stopper in the tub wouldn't close and I found a bug (possibly a roach) in the bathtub. Breakfast was below standard because my grandchildren could eat the partially cooked pancakes.

This hotel has changed! What happened? After the flight to Baltimore all I wanted to do was go swimming. I was surprised the pool water was cold and the whirlpool was not working. (19 Oct 22). The soda and ice machine were also down. I ask again. What happen! I would like to say "Excellent job on the transfer transportation (KD Elite) On 20 Oct 2022, there was a bad accident at the tunnel, which back traffic on I95 for 4 miles. KD Elite handle this situation very well. Transportation to the pier started from the hotel around 11:00 am. Great job KD Elite for handling this situation. Word of advice to Cruisers. If you have a cruise schedule Monday - Saturday departure from the Baltimore pier, fine a hotel before the tunnel. You will be happy you did.

We've stayed here on several occasions due to Dr visits. Always clean and comfortable rooms.Breakfast buffet is great and has many choices. Many different amenities for the travelers. Check in was easy

My friends and I checked in on Friday October 7th, 2022 for our university's Homecoming, we checked out on Monday, October 10th, 2022. Upon arrival to the hotel, the outside and inside looked nice, a little dated but nice nonetheless. Once we got into our room, we noticed that there wasn't enough tissue/barely any on the rolls in the bathroom. We brushed it off because we could get more. The ceiling in bathroom looked weird and was patchy. We all decided to shower after traveling all day. We noticed that the tub wasn't draining after each person got out. We put in a request for maintenance to come and fix the issue. The maintenance person that they sent arrived to the room with no tools, no tool belt, NOTHING. He didn't fix the drain, he told us that the tubs in the hotel had a special type of drain/plug that we had to press down to release the water from the tub. That's disgusting because who wants to touch their dirty bath water? that defeats the purpose of the shower. We let it go and decided to deal with it. There were other minor issues in the room that we noticed during our short stay. The wall over the bed had some type of paint/checmical that was sprayed over top of the actual paint on the wall; it looked as if it was dripping down the wall. the microwave in the room interfered with the TV. whenever we used the microwave, the TV would buffer/loose connection; the plate in the microwave also didn't spin. The carpet in the closet was pulled up from the baseboard. We could see all the under the carpet and it looked like it could be molded. It was cold in Baltimore this weekend, so naturally we wanted to turn the heater on in the room. When the heater came on, it smelt like a flatiron, like something was overheating and it was going to catch on fire. We cut it off immediately. With all that we went through, the icing on top of the bad experience were the roaches!!! We killed a total of FOUR roaches during our stay, one in the bathroom, two in the room (one was pregnant) and a baby one that was crawling on the dresser by the television/coffee maker. I'm utterly disgusted! The amount of money that we spent on this hotel doesn't amount to the experience that we had. We spent well over $600 dollars, including the $150 refundable deposit and our only compensation was $144.74 for one night and the excuse from the front desk was that “we should have complained about everything because they could have switched our rooms out.” 2/10 experience, we will never stay here again! My friends and I checked in on Friday October 7th, 2022 for our university's Homecoming, we checked out on Monday, October 10th, 2022. Upon arrival to the hotel, the outside and inside looked nice, a little dated but nice nonetheless. Once we got into our room, we noticed that there wasn't enough tissue/barely any on the rolls in the bathroom. We brushed it off because we could get more. The ceiling in bathroom looked weird and was patchy. We all decided to shower after traveling all day. We noticed that the tub wasn't draining after each person got out. We put in a request for maintenance to come and fix the issue. The maintenance person that they sent arrived to the room with no tools, no tool belt, NOTHING. He didn't fix the drain, he told us that the tubs in the hotel had a special type of drain/plug that we had to press down to release the water from the tub. That's disgusting because who wants to touch their dirty bath water? that defeats the purpose of the shower. We let it go and decided to deal with it. There were other minor issues in the room that we noticed during our short stay. The wall over the bed had some type of paint/checmical that was sprayed over top of the actual paint on the wall; it looked as if it was dripping down the wall. the microwave in the room interfered with the TV. whenever we used the microwave, the TV would buffer/loose connection; the plate in the microwave also didn't spin. The carpet in the closet was pulled up from the baseboard. We could see all the under the carpet and it looked like it could be molded. It was cold in Baltimore this weekend, so naturally we wanted to turn the heater on in the room. When the heater came on, it smelt like a flatiron, like something was overheating and it was going to catch on fire. We cut it off immediately. With all that we went through, the icing on top of the bad experience were the roaches!!! We killed a total of FOUR roaches during our stay, one in the bathroom, two in the room (one was pregnant) and a baby one that was crawling on the dresser by the television/coffee maker. I'm utterly disgusted! The amount of money that we spent on this hotel doesn't amount to the experience that we had. We spent well over $600 dollars, including the $150 refundable deposit and our only compensation was $144.74 for one night and the excuse from the front desk was that “we should have complained about everything because they could have switched our rooms out.” 2/10 experience, we will never stay here again!

We stayed for a business weekend. It was very slow checking in, but the rooms were clean & large. The beds were obviously tired, but the shower was good & things were mostly maintained. The ice machine on our floor did not work, but the one directly below us did. The included Breakfast was excellent - all fresh & good & tons of choices. They even had housekeeping service and most hotels do not anymore. The clientele was quite noisy, so be prepared for noise in the hallways. Also very hard to find parking in the evening. Restaurant is very very very slow service, but the food is good when it finally arrives.

Great place, rooms were clean and comfortable! Restaurant was excellent! These staff members need a huge compliment; Angel, Makayla, Seneka and D'Anna! They all displayed a wonderful helpful attitude that pays a compliment to this hotel!! Huge, negative to K&D LIMO, late and uncaring! Pay a lot of money for a cruise and I expect a shuttle service to get you to the Port on time and with your entire party! Rude individuals on the trip to the port, this hotel is a great place and needs to get a new shuttle service!

This hotel is a nice place to stay. Went to an Orioles game the hotel is close to everything2The people are very friendly. the rooms are nice..The bed was very confortable The breakfast was good nice assortment of food. Check in and check out was easy I`ll be back

Nice hotel, spacious room, could use a cosmetic upgrade but is still a nice hotel. I love that there was a his and her's sink in the room, one inside the bathroom and one outside. Would stay there again.

This Best Western was a nice place to stay in Baltimore. The room is showing some wear, but everything worked and it was clean and safe and quiet. There is a restaurant, bar, and comedy club on site. Fast food next door. I would stay here again if I come through Baltimore.

We chose Best Western Plus because another friend told us about the complimentary shuttle they offer to and from the cruise port. The hotel itself is not the most modern but it was clean and comfortable. The staff was very helpful. We ate dinner in their restaurant and it was very good. The next morning, we had their complimentary breakfast and were surprised at everything they offered. Being able to leave our car at the hotel and take the shuttle to and from the cruise port was wonderful. I definitely recommend staying here.

The hotel has a really big parking lot to accommodate a lot of trucks ( security patrolled ) .I was able to get a top floor room w/out we've asking ( 12th floor - overlooking the harbor ) Fridge & micro in really clean room. Pool w/ hot tub & ok fitness center. Free b/fast in restaurant. Really well set up buffet. I would def recommend. Be blessed

This was the absolutely worst stay that I have ever experienced in a hotel and especially a Best Western. we were there for a cruise and like the location. Well, our whole party of 20 people got a rude awaking. I walked in my room and part of the wall was lying on the floor. The shower was absolutely disgusting, the air blowing out of the A/C smelled like mold. I personally took out the a/c filter and it looked like it had not been cleaned in months, the dust was an inch thick. There was brown stuff all in the top of the A/C. There was over 300 plus people saying there for a cruise leaving out of Baltimore. There was ONLY 1, let me state that again, ONLY 1 elevator WORKING out of 4 elevators, 300 plus people trying to get their luggage out to catch a shuttle with 1 evertor was pure hell. The worst thing was the smell of marijuana throughout the lobby and pool area. There was no parking due to the Comedy show and night club inside the hotel. Very sketchy area of Baltimore. DO NOT TAKE HE SHUTTLE TO THE HARBOR!!!! It was 90 degrees, and the driver had the windows up and the heat on, no A/C working. Only 1 shuttle vehicle was working, and it sounded like it was going to fall apart. Overall, my family and I did not feel safe especially having a 4-year-old. If I could give it a ZERO rating I would.

Hotel is very dated. 3 of the 4 elevators were out of order during our stay. No AC in the hallways. Smell of weed everywhere. We stayed on a Saturday night and were supposed to leave our car in the lot during a week long cruise. The club they have on Saturday night brought in a very large party crowd. Parking lot was crazy all night with cars. We decided not to leave the car there because I wasn't sure it would still be there when we got back. At check out I told the front desk staff this and she was very rude and just said I would need to pay for parking again at the cruise port. There were trash bags left in the hallways. One guest took all the bedding off and left that in the hall all night. Our door handle was broke. Just did not have a good feeling about the place and did not feel safe.

I have stayed at this BW hotel for the past 7 years. Their breakfast buffet offers both hot and cold choices which consist of cereal, scrambled eggs, turkey sausages, gravy and biscuits, salsa,onions,cheddar cheese, &breakfast potatoes. There is a variety of breads, pastries, donuts, and bagels as well. They have a waffle station set up with various toppings. Yogurt and hard boiled eggs round out the buffet. Their restaurant offers both Lunch and dinner specials and pizza options. I used their free shuttle service to go to my appointment in downtown Baltimore and they pick you up so you avoid costly parking fees. It is a clean hotel that offers a pool and small work out gym. Presently they are repairing their elevators which was a slight inconvenience however all worked out as there were not many guests during my two days and nights. The front desk staff is very friendly and professional. I would recommend staying here however eating out as they have a shortage of wait staff at this time in the restaurant for dinner and I ordered out which worked out better for me.

Clean, spacious. The view was great. I really liked it. The other family members also liked it. The location was just right for going back and forth to the inner harbor. It was also very quiet. I liked that there was free parking at the hotel. I only wished the shuttle ran a little later in the evening.

The microwave in my room did not work.. it was constantly hot because the unit didn't seem to cool the room. The hallways and elevators were extremely hot, like fix your air!.. I have never ever experienced that in a hotel .. The internet was horrible and wouldn't even work on my phone right. There elevators are the scariest ones I have ever been on .. one actually dropped lower while I was getting off it and I almost fell .. the same one went to open at the top floor and then half way open the doors shut and returned us to ground level when no one was there. Another elevator you could hear springs popping and grinding and when it took off or stopped it would almost knock you over ..one stopped on random floors that won't pushed? and only one had an actual working screen to tell you the floor. I told the front desk lady about it and she seemed to not even care . The breakfast meats were cold and the eggs bland.. I understand weed may be legal but there are people who don't smoke and don't want there rooms to stink like weed! There's no reason the whole hotel should stink like weed and dirty gym socks! Keep it on different levels or something! I would never stay here again!

Visited the Baltimore Best Western this past Monday for work. As a Diamond member I always stay at Best Western. Depending on each hotel they could be a hit or miss. This hotel was definitely a hit. My room was clean and smelled like it had new carpeting. Pool was open which is a plus amidst Covid. Buffet breakfast was good and convenient as I was running out at check out so I wouldn't be late. I was checked in by a wonderful woman who constantly was smiling by the name of Christine. She is extremely pleasant. It was such a nice surprise after my long drive. After visiting Best Westerns for the past few months she was also the only one to acknowledge my Diamond status. If this hotel keeps bringing in employees like her and keeps up the breakfast and cleanliness of the location then I will make sure to book this hotel every time I stay in Baltimore.

The hotel is clean and adequate. The staff is excellent- so helpful and accommodating. The free shuttles to inner harbor and to the cruise port are an exceptional value and asset. The price for our stay, 9 days of parking, breakfast and shuttle service was incredibly reasonable. I highly recommend.

Thank you Christine! Having to make (3) multiple reservations over a 10 day period, each with a special request can be an overwhelming process. Christine was very professional, courteous, kind and patient, with her assistance the process was very quick and easy. As a store manager of a seasonal business, I would like to acknowledge that Christine is an employee every business would highly value. I would like to recommend Christine for an employee recognition, for outstanding service. I am looking forward to our upcoming visit. I'll close with a heartfelt "Thank you" Christine.

i stayed here because i had to go to Johns Hopkins for a medical procedure. the JH rate is very good, and that's the main reason i stayed here. also, shuttle service to JH was very convenient. The room was musty and there was a roach. the fitness center was fine, but one of the treadmills is broken so be careful. the breakfast was decent--a lot of options. overall, it was fine, especially considering the relatively low cost.

My family and I recently stayed at this hotel while my daughter had her orientation at Morgan State University. We are very new to the area as we traveled from Maine. I've heard interesting things about Baltimore in the past so we did not know what to expect. This hotel was a great choice as it was in the perfect location in between everything we wanted to see while we were down there. At check in we were greeted by a super friendly face who made us feel like we were royalty. Her name was Christine I think(she had red hair). Ive been to my fair share of hotels over the year and I can tell you that I have NEVER had a front desk employee treat us with such kindness, respect, and knowledge. We asked a lot of questions which can get irritating but she answered all of them with oh t every showing sign of being annoyed. You could tell that she loved talking with us as much as we loved talking with her. This girl honestly needs a raise or a promotion! We will be staying here every time we come to visit my daughter and hope to check in with her again. The room we had was a double queen room that faced the city(the red head associate gave us this room and made sure to let us know about the view.) the room had new carpet, smelled great was very clean. Our Tv said no signal at first but housekeeping came up and taught us a trick to channel the buttons down a few times and it will pick up signal. We reserved our time at the pool and had a blast. The hot tub was so relaxing and the pool was heated. Just what we needed after a long drive. The next morning we woke up and took advantage of the hot bedder breakfast which was better than I could have expected. We loved the make your own waffles Station. And that orange juice was amazing! We checked out after getting ourselves ready and gathering our belongings and the process was very quick and easy. We can not wait to come back to the Best Western.

If I could give a negative -I would . I have never felt so disrespected in my life . If I could go somewhere else we would but it's to late to book another place. Where do I start well,Upon arrival Megan was very rude, unprofessional and condescending. Ali was no better and I believe he called me a name as I asked for the manager. When I asked for the manager he told me he was but he wasn't the manger. Here's how it started. We came in announced myself gave Megan my my ID and Credit Card. She told me I needed to pay a deposit I stated I wasn't informed this ahead of time. She showed me on a piece of paper, I hand her my card. The entire time she said smart rude comments to me. I said I couldn't see the screen on the card machine and was waiting on her to say go ahead and enter your card she stared at me yet again getting smart mouth with me. She proceeded mentioning smoking when I said I don't smoke, I booked a non smoking room she states the whole hotel is non smoking . I said what's up with you ? You have been rude to me since I walked up. Her reply was no I'm just trying to get you checked in we concluded . We came up to my room realizing I was not giving my receipt, I returned back to get a copy and ask for the manager. I ask Ali for her name and his name he tells my in a nasty tone . Then along with stating he is but he is not the called me a name under his breath I believe a bitch then he walked away. The room was semi clean but the customer service is atrocious. Nasty hair in the tub and hair on the sheets which clearly the room was not cleaned in two of the most important places. I drove an hour & half away to go to a concert with my friend and the interaction has ruined my mood. I absolutely emailed corporate as well.

This is my go to hotel in Baltimore and is always a pleasant stay. This was a staycation just needed to get away. I live 35 miles away in another city, passed a lot of closer hotels but I knew what I was getting here no surprises. I've been coming here for 15 years

I ranged from being pissed at this place to very happy. We were getting in late for one nite to break up a long road trip. I reconfirmed the res for two beds about a week before leaving but the day before, got an email saying it was a king bed. I called back asking about this and they said no, you're all set for two beds. I let them know we'd be coming around 1AM and the person in front of us was screwed because he had called to add a nite to his existing reservation but the guy at the front desk said he had no record of it and there was nothing he could do, the hotel was sold out. Poor guy was traveling with his family but he had to stand aside for us when we were told we have a king bed room. I was supposedly "upgraded" but sheesh, you don't do that without asking if they want an upgrade, which we did not. Two people who are not a couple don't want a king bed. He then said there was a sleep sofa which made things better and he'd send up bedding, which never came. The room itself was very nice and huge, comfortable bed (anything would be after being in the car 8+ hrs tho I'm not sure the sofa was as good), bathroom big, got an upper floor. I just got juice at the bkfst but it seemed ok. And the woman who ended up checking us out the next day couldn't have been more professional making up for the dude the night before. She made things right so I'm kind of in the middle on this place. The price was okay, a couple miles from downtown.

Check in: Terrible check in experience. Man attendant was very rude. Gave us a price that was not on confirmation. Very experienced lady attendant said to the man you can not keep guest waiting this long. Apparently someone had charged food to our room before we checked in. It took 30 minutes to check out. Rooms- Clean but shower and sink had terrible drain. AC unit was very load. Rooms and hotel very dated. Lots of traffic in halls and door slamming throughout the night. We were on the 11th floor which was supposed to be pet free. Heard a dog barking in next room. When we walked in the room we noticed a vinegar smell. They probably clean with vinegar based products. Not a clean smell at all. Hotel - no ac in halls. Very dated. Long lines to check in. Some attendants more experienced than others. Price - Not worth the money. Can go somewhere else for better rooms and more updated. Hotel Parking- BEWARE terrible especially Friday and Saturday. After 7:30 pm disco an comedy club take up all Parking. Only 6 spots reserved for guests. You have to circle around for awhile to find a spot. It took us almost an hour. Breakfast - Very good. Lots of variety.

It's really a great place to stay. Spacious rooms, conference rooms, restaurant/bar, gift shop, pool, jacuzzi, fitness center, business center, parking for cruising. Just about everything you should need during a stay. I would definitely stay here again! I give it 5's across the board!

Owner needs to update the hotel, spend some money on it. You have to spend money to make money!! This hotel looks great from the outside but as soon as you walk in the door you can start to see the problems!

This hotel is good if you are just passing through but they need new mattress's. The breakfast is a typical hot hotel breakfast. But it was clean and the staff was helpful. The value was good for Baltimore.

The room was really comfortable and the breakfast was great but it seem to us that the property needs some repairs Overall we were satisfied with our stay. You could see security had been stepped up since our last visit there

I was in town for surgery at John Hopkins. The lobby was very appealing and very nice looking but when you got in the elevator it was downhill from there the rooms are outdated and they stink I would not recommend this hotel

Let's start off on a positive note. Breakfast was buffet style, and pretty darn good. This is probably the closest Hotel to the port. The close proximity is what made us try this out. Unfortunately, everything else is not very positive. We had a ship check in time of 12:30. Upon check in at the hotel, we asked about shuttle sign ups. We were told that the shuttles run between 12-2, and was first come, first served. Well, before 9am, and we were down for breakfast, I noticed there were already folks waiting for the shuttle. We waited until 11, and went down to the lobby to wait. The next hour went by pretty quick, as everyone was talking cruising. A little after 12, a table with a shuttle worker appeared out of nowhere. That table was bumrushed by not the folks that had been sitting there for hours, but, people that came from I'm not sure where. Long story short, the folks waiting the longest were now last on the list. There were between 80-90 folks waiting to go, and shuttle/van space for 15-20. At about 1:30, I decided to order an Uber. I was tired of playing this, too many people , to few transportation. The wife had told the shuttle monitor that we ordered an Uber. He insisted that we cancel the Uber because we were next in line. We shouldn't have been next, but we were. Cost me $5 to cancel the Uber. Made it to Port by 1:45, was on ship by 2. Certainly not the 12:30 check-in we were hoping for. Now upon return, we had quite the opposite problem. We had checked luggage to retrieve. By no means early off the ship. KD Elite had a couple smaller vans, but , directed us to the waiting 40 passenger bus. I knew this was not going to end well when we were the first people on the bus. The driver assured us, we would leave soon. We'll, of course an hour later we pulled out. What a horrible ship and shuttle experience. I blame the hotel for this fiasco. They sold the service and it didn't go well. This was for the cruise on the Legend beginning 4/24. Also, when you arrive the Saturday before the cruise, be aware they have a comedy club in the hotel. A very popular Comedy Club. Parking was horrible. Not many handicapped spots. We had to park as far from front door as you could get. I was half tempted to call them and ask for a shuttle ride to the door. After some research, this was a good option. After experiencing this first hand, never again. We have stayed at several hotels around Baltimore, with shuttles of some sort to the port. In all other cases, they had sign-ups when you checked in. Do yourself a favor, stay clear of this free for all madness.

I am very wondering and excited that to give this review for such nice people that I met them in the hotel, actually these two persons were outstanding in their behavior and characters, one was Mr. Abdul in the front desk and the other one was Ms.Angel in the restaurant, they were amazing and had the top personality which showed the highest professionalisms. The room smell was smokey, delicious breakfast and nice pool.

After a long ride on the road we stumbled upon this hotel. We had no reservation but the clerk said no problem . We got out room thank God . We went to Tradewinds for our dinner and met some lovely people . Angel , Mike and James . Their service made out day !

My friend booked a room that we were going to the Cruise, we drove about two hours. And we were very tired while we got the hotel and in the front desk we faced with a gentle man which his name was Abdul I think he was manager as his looks was different and he was very professional in his behavior and way of talking, with a nice smile he did our reservation during the time which he was reserved the room for us, we forgot our tiredness with his such a nice character, knowledge. The room was looking nice and the breakfast was delicious. And the pool was not good.

Very out dated, dirty and overall creepy. Would never ever stay there again. There was no mattress cover just a sheet. Super old pillows. Dirty carpet that was ripped up. Very dusty and smelled of old smoke. Towels in the bathroom were actually clean, but the bathroom made me itch it was mediocrely cleans.

Nice place to stay when visiting (or being) a patient at Johns Hopkins. Quiet floor set up for this group. Hotel provided a shuttle to go back and forth. Was so thankful for this. Refrig in room nice to have. Wonderful big window in room (for people like me who like daylight). Very comfortable beds and sheets.

Just some broken item and some rooms uncleaned The manager was very rude with us, and my mom she was disabled .she learned. She must rest for few minutes at 1 pm. It will be good for us to return she refused categorically . I asked for forgiveness. She refused. No good

My husband and I were bitten throughout the night, I've been trying to call and leave messages with the manager for two weeks. The front desk is very unhelpful and I'm extremely disappointed with their willingness to care, no type of compassion.

We were very happy with the size of the room. The carpet was in terrible condition and should have been replaced some time ago (along with the bed cover). The couch and chair were in good condition. Although somewhat worn, the room was clean and there was no odor at all. The pool was murky and uninviting, and the hot tub was out of order (disappointing). The bed was amazingly comfortable, like a cloud. We did the park and cruise package and no issues at all, plenty of parking and the shuttle was comfortable and efficient. Room came with complimentary breakfast buffet; we did not eat there but it looked very good. Our room had a refrigerator, a microwave and a tiny coffee maker that uses coffee pods (not k cups) (we travel with our own coffee maker).

The pool needed to be shocked. The front desk people were nice, however someone in housekeeping stole my son's baby yoda plush. The facilities were awful. The shower leaked. The only positive was the breakfast. Just save your money.

Hot Tub was out of order and the pool had obvious dirt ring on the walls. Looked like it had not been cleaned nor maintained in over a month. Mattress in room was fairly worn as well. Sad representation of a brand that I have used for over thirty eight years of travelling.

This is my go-to hotel when u stay in the Baltimore area. The staff at the desk is always us pleasant. Everyone in the Tradewinds restaurant is fun and helpful. The menu is very good and the food is delicious. The fitness room is also very nice.

I have only been in this hotel for an hour am I have so many regrets. There are small kids running up and down the hallways! Super loud. Hallways smell of marijuana. Overpriced for what you get. Room is in need of repair. I don't see any evidence of bugs at least. Needless to say I can't wait to check out tomorrow.

This hotel was not clean at all things in my room didn't work properly and the guests next to my room had a dog that barked all night, and the breakfast sucked . The sausages weren't done all the way and the eggs were hard and dried out

My daughter turned 7 on 02/04. I have NEVER thrown her a anything for her birthday. All last week I called around to several hotels because my daughter said she wanted to go swimming. All of the hotels I called said that there pool was unavailable due to Covid. On 01/31 I found this hotel on google an I liked the pictures that was on the Best Western website as well as it had a lot of good reviews an it offered breakfast. When I call on 01/31 I had spoken to someone name Sadek who I had a pretty good conversation with. He advised me that I could bring up to 20 guest to go swimming, I then told him that it wasn't a party and that I wasn't going to be bringing that many people. So I then booked. When I arrived to the hotel on 02/06 Ali then began to tell me that the pool might be open in 2 hours that it needs to worked on. All in all I was only offered a 25% discount and a 2hr extra stay. The manager Dawn was not as pleasing as I was aspecting her to be. I WILL NOT BE BOOKING AGAIN !! There was roaches in the pool area. The hotel furniture had stains on it. The amenities was damaged.

This place has decent customer service. Rooms are a bit small but neat and clean. The decor is outdated and some rooms have"very"well used mattresses. Room service is outstanding. Quality of food is very good and delivery people are always very pleasant. Only used pool/hot tub once but found both to be well kept.

I've stayed here a few times, and it's okay for the money, great location for my trip. Breakfast has a good variety and plentiful. Staff should offer water at check in. Room was clean, heat and ac worked fine.

not a good choice - drove up and there was trash all over the front area - tv didn't work - had to call front desk at 3:00 am to try to get the horrific noise in the hallway stopped - in the morning, took 10 minutes to get "warm" water - shower was "warm" and I stood in about 4 inches of water when I was finished - not sure what MD guidelines are for COVID but there was no check for guests wearing masks - the food was all open for us to take - no gloves or anyone overseeing the buffet - not good health practice

Everyone at the hotel was very nice and helpful. The rooms were clean and quiet. Room service was great. Everyone was extremely helpful and check out was super quick and easy. 10/10 would recommend especially for an extended stay

I stay at this Best Western often. I travel for work a lot. I would first like to start out by giving a shout out to Christine at the front desk. Every time I come there and I mean every time, she goes above and beyond not just for myself but for every person that walks through that door. You can tell that she loves to make sure that her guests are taken care of. I gladly wait to make sure that she is the one performing my check in process. If everyone could be like her that place would feel like home for everyone. The rooms are a bit outdated and I feel that they could use an actual plumber to come in and address some issues with the rooms but other than that....hotel rooms are great. I've never had any issues with bugs or anything like that and like I said, I stay a lot. The pool and hot tub are a great addition to the free breakfast that is an actual meal. Not just a few pieces of fruit like most hotels. This hotel is most definitely worth its price.

The hotel and its amenities were great. The offered free breakfast. I was with a large group and they accommodated us all on the same floors. The only issue I had was in order to access the club we had to go outside and walk around. It was cold and was snowing.

This is my hotel of choice in this area, as it is near John Hopkins and has everything I need: food, shuttle, parking, amenities, etc. The staff is helpful, accommodating, and nice, the price is reasonable, service is good, and I get reward points that I use for future stays. I've never had any problems!

The staff was amazing and tried their best to fix a train wreck of a weekend. Within 30 seconds of arriving in our room on the 7th floor we spotted and filmed two small cockroaches. Staff quickly moved us into a larger room on the 11th floor, where we saw no bugs for the rest of the weekend. Breakfast was delicious and hot both mornings, but the pool was not working and the hot tub was off limits. Because this was a family weekend, I specifically chose this hotel with a pool for the children. They ended up in front of the TV for hours which they could have done at home for much less money. The location was nice and easy to find.

Clean rooms and hotel. Professional and helpful staff from the cleaning crew to management, and everyone in between! Complimentary Breakfast available from 6:30-10am everyday and offers a wide variety of fresh fruit and hot foods!

This hotel was nice for the price,comfy beds and for the most part quiet and peaceful. Breakfast in the mornings are buffet and it was awesome and the staff is friendly and helpful,We also were able to order from the restaurant downstairs and had a medium pizza it was nice we are pleased.

The rooms are in great need of repair and not the cleanest. Plumbers should be on staff! Common areas also need repair. Otherwise things are nice, like the ballroom and the like. Potential is there, management just needs to care.

This hotel is close to everything with easy access to the highway. The breakfast had numerous options and the food was very tasty. The coffee was great, not weak like some other hotels. Christine at the front desk wasvery friendly and patient with a small problem we had at check-in.

The stay was excellent. Staff was friendly and professional.We made use of the shuttle - the drivers were courteous and helpful. Food was very good. The accommodations were very comfortable and clean.

The Best Western - Bayview offers discounts with Johns Hopkins and the hotel is an excellent value. The complimentary hot breakfast was well stocked and the restaurant dining experience was good. The hotel has been recently renovated and my stay was very good.

ANGEL the best bartender ive ever met... Great drinks and good conversation and her service is amazing I will definitely be back only on the strength of her and the cook JEREMY we got a steak quesadilla and it was the best I have ever had... This place is a hidden gem I promise you and the prices you can't beat!!!!

I was sadly disappointed during my last visit. Establishment boast of covid cleanliness but overlooked to clean the standard. My first room reeked of mold and mildew and had to be changed. None of the staff apologized -just gave me another set of keys. Mgr trainee never apologized , showed compassion or anything- no conversation what so ever. New room still had an underlying of water smell which I later discovered why. There was a crack in the seam of the ceiling that had leaked . Tried to call room service but there was no card on phone or literature to tell you which number to use - nighttime mgr. told me it was common sense and that everybody knows that you push "0" , I tired to explain about my stay but he wasn't compassionate or trying to just listen either. There was two huge stains in the carpet and missing tiles in the bathroom , cigarette burns on my comforter and rust in the tub. I was there on business with a horrible headache that Im sure the mold contributed to. I've stayed there before and didn't have an issue but this time was terrible.

Good location not far from Inner Harbor / Oriole Park at Camden Yards / Fells Point. Comedy Club is in hotel. Pool needs to be clean and toilet bowls need higher water pressure. More breakfast food options would have been nice.

The customer service was good the rooms were horrible the 1st room we went to we went to smell like mildew you can smell it coming straight off of the elevator which was on the 8th floor there was rust in the tub the water was dripping there but it was dripping there were roaches running around 2nd room we went to after the 1st night the toilet got clogged up so we had to move to a 3rd room only reason why we did not Get another hotel room because they were all sold out because it was Labor Day weekend this hotel has went down me and my family used to vacation at this hotel years ago I don't know what happened but it definitely has went down it seriously needs to be upgraded and cleaned For the price they charged you it definitely should have been a better experience.

Room matresses were unsupportive, the carpet was stained and the bathroom was in bad shape br9ken tiles, torn curtain. Pool was disgusting, there was scale / slime floating the bottom was slippery, it needed cleaned very badly.

I recommend the Best Western in Baltimore for the food and food service. The crab cakes are the best I have ever had. A special shout out to Nuve who makes breakfast and is responsible for the breakfast buffet in addition to working some evening hours. There is always plenty of food at the breakfast buffet; she makes sure everyone has what they need, she is a great representative for the hotel.....she's personable and responsible and we look forward to seeing her on our visits.

My check in and check out process were prompt, & professional! The rooms were clean and the bed was incredibly comfy!! Trade winds has some great food choices, & the $5.00 cocktails cannot be beat! What made my stay even better was the fact that their pool was open! Most hotels still have not opened their pools due to COVID however this Hotel did indeed allow me and my friends to enjoy their pool! Only needed to make a time reservation to comply with COVID capacities.

Our room was disgusting, didn't even use the bed. The bathroom had water dripping and was extremely loud. The entire floor smelled like weed and was super loud all on the floor. Didn't even spend the night checked out hours after getting here.

We were there for a family event. Everything was ok until we got to our room. We went to turn the AC on right away and it made a very loud sound, we gave it a few minutes to see if it needed to adjust, but after a few times it seemed to get worse. We called front desk to inquire about either fixing it or switching us to a different room. The engineer came up, attempted to restart it, which seemed to help a little. He mentioned that most of the AC units were very old and made the same noise. There was no follow up after from the front desk. We went out for the evening and came back late. The AC started up and made a much louder sound, and kept making it all night long, causing lack of sleep all night. I mentioned it to the front desk on our way out the next day and nothing was done. When I got back to the hotel Saturday night, I inquire w/ front desk about some kind of compensation for the issue and they told me to speak w/ the gentleman working the next morning. When I spoke to him on our way out he said he was the night auditor and he couldn't do anything, that I would have to call on Monday and speak w/ a manager. I did get a receipt sent to me w/half of the room charge taken off my bill for one night. But still, no follow up in regards to the issues. None of the other people staying w/is had this issue. Also the elevators need some work, very rackety and unsafe feeling up and down. I understand w/ covid that things are rough but customer service shouldn't lack.

Moist air in the room. My car window got broken into. The carpets were wet. Woke up with wet clothes and wet bed. Water leak down the hallway. There is a club attached to the hotel which goes till 2am. Music goes the whole time. Front desk weren't any help. Horrible experience

I stayed at this hotel last weekend as I was celebrating my Daughter b-day. we stayed as we went to the comedy club that is housed in the hotel. The hotel staff were friendly and very professional, and nice. The hotel room leaved a lot to be desired. I was in a non-smoking room yet the hallway reeked of cigarette smoke and the carpet in the room and hall were very dirty, they needed to be cleaned. The bathroom toilet is too low that if you have issues with your knees, this would not be the place for you. The price of the room was overpriced, however as I stated before the customer service was great.

Was given a room that smelled like smoke (after paying a $150 deposit in case we smoked in the room). Had to leave because we were late for an engagement. Called the hotel. Manager provided another room. We arrived back at the hotel late. This one also smelled. The whole family had to take allergy medicine. The room was also not clean. Dried blood on towels, stains on walls and bed. We slept there and left as early as we could.

I was in town with my family for travel sports and booked this hotel. Immediately walking in you notice a pungent cigarette smoke odor. At check in I was required to pay a $150 security deposit up front to “pay for parties and cigarette smoke”. As I was at the front desk multiple people came up saying things like “I need to pay on my room” etc.. Very rough crowd throughout. Managed to get room keys and went to our floor- no AC in the halls and very hot. There were people watching TV in my room when I opened the door. The other room was not cleaned from previous guests. I left this hotel and was promised my $300 refund back in 8-10days. Long story short, If you are traveling to MD with your family, I absolutely do not recommend this hotel. It seems to be turned into low income housing and does not at all feel safe or cater to families.

Wanted to like this hotel. It was old and dated but was clean which is what I look for. It seemed to be in a fairly unsafe neighborhood, which I can deal with. The deal breaker was my mattress which was the most uncomfortable I've ever experienced.. I had two queen sized beds in my room and they were both the same. Felt like I was sleeping in a hammock, the center of the bed sunk a foot while the foot and head didn't. I ended up leaving a day early and lost the cost of the last night.

Angel was great. She was very attentive and on time with everything I needed. She is the bar tender in Tradewinds in the hotel. Amazing person and very conversational. I would recommend anyone to go and have a drink or an amazing burger and have a chat with her. Shes great and the food is fantastic!!

The hotel is located right off 95 in Baltimore and the area is not safe. The hotel has a club so noise and club goers are all over the place which brings security and police to the area making the arrival at night an uneasy feeling. Once inside the odor of marijuana on our floor was overwhelming. The room appeared clean but the toilet handle was broken and when the toilet flushed it made a loud strange noise as the tank filled. I'm also not sure what they're mopping the floors with but maybe add more water to the mix. The food in the restaurant is similar to what you'd get from a 24 hour diner but the prices are those like a 5 star NYC bistro. The free breakfast may have been ok if they had more than two workers for the 25 people waiting in line. Good luck getting on to the internet service. Don't recommend this place unless your trying to impress a prostitute and you can probably find one in the lobby.

I arrived after midnight, yet the staff was courteous and kind to me. Great experience for me, as it stood in contrast to the less welcoming attitudes of some other hotels. The breakfast was delicious, the view from my window was stunning... really a positive experience!

Close to Johns Hopkins Bayview Medical Center. Well maintained hotel. Restaurant food very good. Did not attend the on-site comedy club (weekends only) but impressed with the posted dress code to attend. Neighborhood did not have any foot traffic that we saw. Surrounded by facilities like storage units, freight company. There is a McDonalds farther down the street. Still, the view from room was overlooking city lights, etc.

I was on the 10th Floor... Christine from the front desk was AMAZING.. She hooked me up with this beautiful view in one of the "Corner Rooms" as she called it. George was another one, HUGE HELP!.. These two employees went WELL ABOVE AND BEYOND for me on several occasions. The staff is so nice, rooms were immaculate, its quiet, just a lot of bang for your buck... Christine & George THANK YOU AGAIN!!!!

On the weekend nights more of a club atmosphere including noise and lack of parking for actual hotel guests.For the price they are charging per night, they should try to keep the entertainment separate from where guest are trying to relax in their rooms.

Come here 4 times a year and eat at hotel every time I'm here. The lady who works there is the best. Service was spot on for came out perfect and on time. Her name was Angel. She makes you feel like family. If you there you have to stay there and eat there worth your stop

We ordered our food prior to arriving to the hotel 10 min before we then went upstairs and waited another 20 min then went downstairs to pick it up waited another 20 min then to get upstairs and food was totally wrong my wife ordered a medium rare steak with extra steamed broccoli well yea my wife's steak was well well done and the broccoli was crunchy she did not eat yea thanks for ruining our only moment since this COVID crap

I was greeted with respect and a friendly smile. My room was very clean. The bar was friendly and the food was great.I will be back again. The pool was exceptional and not crowed. The security was very helpful an alert and also approachable I was not afraid to ask them a question.

The rooms are so comfortable that I just don't want to leave. The staff has always met my needs when I was in need of it. Specially Clarysse at front dest service was very professional and courteous. Loved it.

Ask for help they take about a hour too help you and they will steal your money if you use card. Had a down deposit just in case my room was smoked in etc . They accused me of smoking took my deposit and then charged me another down deposit

The rooms and bed are very nice. There's a few cracks in the foundation where there is frequent usage so it's understandable; but it's definitely not so noticable that it would change the comfort of your stay.

Once we first checked in we were greeted with horrible customer service. They didn't explain anything. Charge us 150.00 then charged us the room price. I had to ask for a receipt so I knew what was going on because he was hard to understand. Gave us the room key and that was it. Had to found out on way around. Finally got to our room it smelled like cigarettes and mold the AC barley worked. The room was disgusting. Sticky stuff all over the floor by the couch. Holes in the walls. They was pellets in the bed looked like for animals. The pull out bed had no sheets on it. The tub had people's hair in it. The there different colors pained all over the room. It's just a shame you charge almost 300.00 a night for a room and it looks like that. You should be ashamed. Also then checked out the lady didn't even know how to print out the receipt

I have stayed here before but I have never paid as much as I did that one day which was $145 for one night plus $150 security deposit we were warned about how bad the parking situation is that if we left to go out for dinner we probably would have to park at the lower lot and then you have to worry about everybody that's just walking through the parking lot late at night I'll never stay there again and I do not recommend this hotel

The smell of weed was ridiculous. From the time we pulled in the parking lot through to the lobby. A guy in the parking lot hit us up for money before we could even get out of the car. The bed definitely needs to be replaced.

After arriving for a nights rest before an important business meeting the next day I found my room had an over bearing smell of baby powder (used to mask what it really smells like), so I asked for another room. After going through several rooms (all smelling musky and moldy) I finally settle into a room that didn't have a bad smell. By this time it was 9:30 at night and I still had to prepare for my meeting the next day. Needless to say, I was not very relaxed. In the morning I woke to take a shower only to find out that the shower didn't work. Very stressful and a terrible experience. Would not recommend. I booked the hotel on price, and in the long run, I was the one that paid the price of a terrible night's stay. The staff did their best and I was happy with their efforts, but at the end of the day that hotel is not the place to stay. Spend the extra money and go somewhere nice.

We recently stayed at the Best Western Plus off of I-95 on Sunday February 21th. The pool was closed for maintenance which we were unaware of at the time of booking but the girl at the front desk Kristine was so very helpful and took the time to find us cheap and free things to do as a family in Baltimore that weekend. We ended up going to the Walters art Museum and visited the Gallery at the Inner Harbor. All free except for food of course. I swore that I would post a review as I have never seen check-in associates go out of their way to do this before. We also loved the hotel as it was clean and the housekeeping staff was always so quick to address our needs. We will most certainly be returning to this hotel in the future and look forward to visiting Baltimore again.

My wife lost a very expensive ring on January 29 that an employee told us on February 14 that she found and would send back to us. This was after 2 months of calls with no return call by the managers that we repeatedly requested. 5 days later and we haven't got the ring back and she is now claiming that she never found the ring even though she described it perfectly to my wife and said she had it in an envelope and would sent it out right away. She is denying the entire conversation. The management is trying to make us think that we imagined the entire thing. They are basically saying that we never had the conversation that we had with this employee. We have asked to speak to this employee on a 3 way call but they won't do it, instead acting as interference so we can't confront her. Something is really rotten in this hotel. Top it off with the very unsafe parking lot where people come up and ask for money. You do not want to walk out to the parking lot after dark. There are many safe and nice hotels in Baltimore but this is not one of them. RUN AWAY AS FAST AS YOU CAN!!!! I am 100% sure that management will put a rebuttal to this review in response but I know what I know and will be placing a complaint with the Baltimore police. The management keeps saying they never had something like happen before so it couldn't have happened now. Let's see what the police say and then let them rebut this review again

This hotel made our stay very nice. We will stay there again when back in Baltimore. The room, food, and staff were very helpful and kind. The beds were great and we loved the shower after a long day at the hospital. Parking was very convenient. We will be back!

I have been staying at this hotel over the past three years for cancer treatment at John's Hopkins. The daycor is a little outdated but overall this is a very well run, clean, and efficient Hotel. We have stayed at this place approximately 55 times over three years and would recommend it to anyone. Very close to Hopkins.

The manager is ok. But the the female staff acts like she doesn't believe in bank statements and assume customers are lying about what was paid and wasn't. Instead of just getting the manager from the jump to help fix the situation.

The staff in the front desk was very cooperative, attentive and good looking! i will recommend the hotel for the long stay as it has an amazing tasty restaurant specially the broccoli and mushroom pizza that u have to try. my kids was enjoying the heated indoor pool and convenient place to access inner harbor.

The front desk is very courteous, and polite. The maids are great. Always willing to make your stay great. They have a roving security guard at night in the parking lot. Breakfast is the same ole mediocre hotel basic cereal, juice, and microwave sausage and eggs. Besides that, 5 stars!

I've noticed a hug change in the type of people visiting hotels during this pandemic. The front desk associates were so kind to me and my husband while checking in and the duration of our stay. I noticed they were putting up with a lot of complaints from people who were complaining about "Not getting their way" The girls at the hotel desk, Claryyse and Christine were so wonderful in any situation. Our room was clean and up to date. Water pressure was wonderful. We had zero complaints from this hotel. The food at Tradewinds was really yummy. The hotel was also extremely clean and I saw housekeeping clean and wipe down surfaces every half hour. No one does this anymore so it very much appreciated. Anyone who comes to Baltimore should stay at this Best Western. Wonderful place!

The bed was very firm and felt like a bed of straw, the pillows were lumpy, the water wasn't always hot, water pressure was great, at times I could hear other guests through the halls and walls, the views on the 11th floor were great with big windows

Stayed 1/22 thru 1/24. Stayed specifically at this location due to close proximity to the National Aquarium in Baltimore but more so since they still had an open indoor pool. They were scheduling rooms in 45min intervals so as to still socially distance while enjoying said pool. The hotel cleaning/serving staff are excellent. I had a gut feeling I shouldn't be staying here from the get go but figured I'd give it a shot. The front desk reps are not easy to work with. The patron ahead of me before checking in had his security deposit taken from him by front desk representative. To then be told that for some reason their check in was scheduled for the day before and they couldn't change it in their system. So then why take the patrons deposit beforehand. Hotel was clean although outdated. Checked in just fine without issues and then scheduled times for pool access. Next day keycards aren't working, which is not a big deal but then walked by pool area and noticed people were still in the pool during our time slot. I head to front desk to be told that management for today only decided to let up to 20 in the pool without any social distancing rules in place. Completely different to what we were told. I asked for management only to be told that there was none available till Monday. How convenient. We purposely chose this s hole so we would be able to enjoy the pool. Instead of going with a much better hotel closer to the bay. Would definitely not recommend this hotel since clearly they don't uphold social distancing guidelines!! If I could give it 0 star I would!!

Nothing work jacuzzi was leaking shower head wet up floor room started to smell like mildew 3 lights was missing guy came back to say they only have one light bulb left trash was left in nightstand covers had stains all over it

Loud neighbors. People fighting in halls and stinks like weed even after calling security. Uncomfortable and unsafe the entire time. I hope no one has to stay here as a frequent traveler it was a nightmare.

I will just say this. They took good care of us. Not much more I can say. This was a good trip and made up for a bad one before. That is commendable in my opinion. Often when there are problems with a service excuses are made but these folks made solutions.

We were looking for a room with a jacuzzi. The room was satisfactory and delivered what we were looking for. If you are looking for upscale this is not for you. There were no other rooms on our floor which was nice and the room size is like a small one bedroom apartment with the living room and dining room. Hotel could use some updates but we will be back sooner than later.

The 5 star rating is ONLY for the Tradewinds restaurant which is in this hotel. Comments about the hotel first: The hotel is adequate; definitely showing signs of age and has not been updated for some time. My room had an office chair with holes/tears in the seat and sat tilted. The room air conditioner / heater was separated from the wall frame about 2" letting cold air blow straight in from the outside. The system would then arbitrarily completely shut off for no apparent reason. It was very difficult to maintain a constant temperature. The Tradewinds restaurant is truly a hidden gem in the hotel. I stayed here for 10 days and got my dinners each night from the restaurant. Every meal was delicious and truly made from scratch fresh. Angel always had great recommendations on what to have and Chefs Mark, Warren and Jeremy have great skills in creating delicious, home cooked dinners. You can't beat the convenience of being able to eat GREAT food without leaving the hotel. Well done!

My employer pays for us to stay here several times a week. And we work night shift so sleeping during the day is very important to us. Twice now I've had the do not disturb sign on the door. Only to have house keeping knocking on my door every 20 minutes asking when I'm going to leave. Why have the do not disturb sign if your just going to ignore it. we prefer the 12 floor because it's the quietest and we need to sleep during the day. but for some reason they are always "full" twice now George the night guy had told me the rooms are full only to find out the next day that they did infact have available rooms. I don't appreciate being lied too. When questioned he said they have assigned rooms for elderly, young people, etc. I'm not sure what that has to do with anything.

I've stayed at this hotel many times over the last several years, as I am a John Hopkins patient. This time the room wasn't clean. I could tell the surfaces hadn't been wiped off (there was food on them) and the bed sheets hadn't been changed (wrinkled and there were hairs in them) I asked for new sheets and changed my bed myself.. luckily I had brought Lysol wipes and spray due to COVID precautions, so I cleaned the room myself.

The staff especially Affe was 100% wonderful. The hotel was safe and well sanitized as well as equipped with sanitizer stations on every floor and in common areas. But most of all the front desk staff and maintenance were awesome. Housekeeping was especially great as well.

For the most part we did enjoy our stay. Our room the first night was disappointing. Our fridge smelled like fish and our toilet seat was broken. Told the front desk they offered a new room but we had already unpacked our stuff so we chose to stay. We used the pool and the hot tub and enjoyed it. The next day while we were out the hotel called us and said there was a plumbing issue on our floor and they're giving us a different room. We were very annoyed but when we got to the new room it was bigger and so much nicer with an awesome view of the city. The bed was really comfortable the shower had great water pressure and got nice and hot. We ended up staying in the room all day the next day cause of the storm and we were very relaxed! That was until the couple next to us checked in. They were very loud! That night around 10 they started screaming and swearing at each other for about 45 minutes while we were trying to get our 3 year old to go to sleep. Then around midnight they started blasting music and the base was so bad it was vibrating the wall! We got so fed up we called the front desk. He said he'd call their room but the music was never lowered. 20 minutes later I called again and all the guy said "oh they didn't turn it down yet?" Then said he'd send security up. Well another 20 minutes goes by the music got louder. I called the front desk again. He claims that a security guard went to the door after I had called the last time. Then said that it's an older couple next to us and that he's going to have to give us a new room. It's was 12:45 at this point and we had a toddler. We were not moving! He said he'd give a call one more time. I don't know if he did but after 1:00 they finally turned it off. We had an early morning so we we really ticked off. We were so upset our last night there was like that. This review would have been much different if it wasn't for that. I don't remember the man's name but he wasn't not very helpful just all talk. The woman at the front desk during the day was great though! Very helpful and very kind! I just wish I remembered her name! The restaurant has great food for dinner! We ordered our first and last night and we both were very happy with our meals! The breakfast not so much. We ended up with McDonald's the next two days. I would recommend the hotel hopefully no one else runs into that problem!

The hotel staff do the best they can. But the facilities are very old and in poor condition. During my stay the elevator broke down and I went up 10 floors through the stairs. The ice machine on my floor was out of order during the whole weekend. The room had a strange smell, a bit like a cigarette, the cleaning is not the best and the faucets of the shower and sink are damaged and always leaked. You can see that they try to clean the sheets very well, but they are stained.

I must say it was very relaxing, outstanding customer service. The staff is wonderful extraordinary management. The menu was very selective and tasteful. The lounge was very cozy and relaxing. I would recommend this location.

Per my Check in at Best Western Plus Baltimore, even though the Front Desk Rep Afef, was multi tasking , even as she was closing out a transaction, and answering the phone, Afef still delivered prompt, professional , and sincere service to me during my booking and check in I had a Great and Swift Guest experience, awesome.

I would really recommend this a place to stay. My husband Ralph and I were travelling to visit some relatives. The booking for the accomodation was seamless. when we arrived at the front desk Clarysse was very helpful and informative. She also made sure that everything is correct most especially our special room requests. Staff are friendly and helpful too. Will surely be back here again the next time we visit relatives again.

My family and I decided to stay at the Best Western Plus Hotel and Conference Center in Baltimore on O'Donnell St. Huge mistake. The We Care Clean method they are claiming to follow is far from what we experienced.  While there are posters throughout the hotel addressing mask wearing and social distancing, this was not being followed.  Guests were walking through the halls, lobby, dining areas, etc. not wearing masks and not one person employed by the hotel enforced the rules they set. In our room, we found numerous brown/yellow/red stains and dirt stains on the sheets and mattress covers. In the middle of a pandemic where cleanliness is imperitiative, the bed my child was to sleep in had more stains than the carpet. We were then set up in a room next to other guests that had at least 15-20 different people in and out of their room all night.  In addition to a flooding shower, broken vents, smoke smell coming through the vents each night, and detached carpet baseboards, we were awakened by loud voices throughout the stay.  When we tried to get breakfast in the “Grab and Go” boxes, none were available, and guests were to carry breakfast items in their hands. I spoke with a manager who said she will follow up, but when I was explaining concerns, she failed to write anything down.  Just nodded and said “okay”. Her lack of interest led me to believe my concerns may go unaddressed. It's concerning that a huge hotel that is claiming assurance of safety precautions of those visiting there, working there and for the people living in its immediate surroundings, has taken such a laid back, substandard approach in relation to customer safety and satisfaction, during such a crucial time in public health.

I hadn't seen my Mom in months so I drove to Baltimore and wanted us to spend the day at a near by hotel. I came to this hotel because the price was reasonable and the location was near my Moms place. The hotel was alive with kinds of activities and safety was obviously their concern during these pandemic times. My Mom is a senior citizen and our room was the last room at the end of the hall after getting out of the elevator. I went back and asked to move my room closer tot eh elevator and to add a toilet adapter to the room for seniors that need a higher seat and the TV was not working. Afef was great, she understood my issues, listened and made the needed changes with no problem. I expected this ask to be a hassle for the staff but everyone took care of my problem in minutes. Very satisfied. Thank you.

A group of 6 motorcycles rode to inner harbor from Lancaster, PA for the weekend. We had a fantastic time at this hotel. Everyone was so friendly and accomodating. Angel was the perfect bartender, Joshua was a great maintenance person who did us a favor, Jeremy and Warren were excellent chefs. We were the only ones in the restaurant.And Tracy in security allowed us to swim!!!! We coud not have asked for anything more. We stay at this hotel every time we visit this area and have never been disappointed yet. All of these employees need a great big "thank you" for going out of your way to make our stay a memorable and enjoyable one.

we had a review berore but the vp of hotel made allok he called 4x and refunded our night verry nice guy he can not help what goes on at night him said and kelly fixed things for me thank you for careing

I stayed here the other night for the first time in months and it was as pleasant as always. The room was clean. The staff was friendly. I used their exercise facility for the first time and it was awesome.

The beds were too soft to be comfortable, especially after surgery. The noise & activities from drunk, late-night guests was disturbing. They shouldn't have been allowed on a hospital-dedicated floor. Other than those problems the stay was pretty good

The front desk team members were very polite and tried to be helpful. The property did not meet my standards for a Best Western Plus. Hallways and common areas were dirty and smelled of smoke. Rooms (I had 3 in one night in order to get a working AC) had very stained carpet and outdated decor. The bed was comfortable and the water pressure was good in the shower. None of the other guests were wearing masks in common areas, even though it was posted that they were required. I felt that the staff did not have the authority to enforce this. It would have made me feel more comfortable since there was also no social distancing going on. I personally would not recommend this hotel based on the BW Plus banner.

Outstanding customer service, convenient location, free use of internet, and very clean rooms and lobby with an economic price make this Best Western Plus an excellent choice and value for any Baltimore visit.

The hotel stay was very pleasant and comfortable. The staff was very polite and helpful, especially the beautiful lady, Miss Afef that she was so polite and helpful as she speaks French and that was really helpful for my French husband and daughter, the location was very convenient for getting around and many activities. If we were to travel to Maryland again, we would definitely stay there again .

Excellent hotel with excellent location ,extremely clean & comfortable . Upon arrival we were warmly welcomed by the friendly reception staff Afef ,she makes our trip more interesting with her advices & tips about the city ,supermarket ,shops,restaurants bars are within walking distance. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you again Afef for going just that little step extra for the guests!!!

Room and services as well as the accommodation is great. Staff are all abiding by the precautionary measures for covid 19. I commend all staff specifically all staff in charge of food and in the front desk. Ms. AFEF thank you very much! i really appreciate your service and character.

If you are ever looking for a clean well maintained hotel while in Baltimore then this by far top notch and my wife and I highly recommend it. Each time we are in Baltimore Maryland for a cruise we make arrangement to stay at this hotel. They offer park and go and breakfast all in this one rate. We like to to arrive a day or so early relax and get a fresh start the next day. The rooms are clean and comfortable as is the interior and exterior of the hotel. Make this your hotel you will enjoy your stay.

Anna, your front desk associate, served me with her kindness, very polite. I asked her if she could print a document that I needed to complete for my employment with Amazon. She gave me her email, at the front desk, to forward a document for me to complete. She gave the document so that I could complete the necessary information needed. She saved the day. Please give her recognition for this excellent customer service. Sincerely Michael Weise

We had multiple family members come from multiple different states. This was a great stay and everyone agreed they were pleased with everything! The beds were always clean and the towels were fresh. We had no problems and they people were very helpful and friendly.

I visited here with my family and it was a lovely time. We stayed here for two nights while we were visiting family in the area and the rooms were very clean and the service was excellent (even when I asked for 6 more pillows). Next time I visit my family I'll definitely stay here again.

Short trip to Baltimore for a personal reason and I stayed two nights at Best Western. I have been coming here for past 5 years and am very pleased with their hotel and restaurant. Room accomodations are very good and their restaurant offers a great selection of foods.

First room we were given was supposed to be NON-SMOKING; smelled like a smoke chamber. We called the front desk and they gave us another room. The staff member that brought up our new room card agreed w/ us on the smoky smell. The next day we used the complimentary shuttle to the Inner Harbor area, Baltimore, MD. When we called the hotel for the return shuttle, at 2:30 pm, they told us to be at the pickup spot at 3:30. No problem, we grabbed a snack and took our time. We arrived at the PU spot at 3:20 and we waited, and waited and finally called the hotel back at 3:45 and was toldthat the driver was on his way. So we waited until 4pm; Called back again and was told that the driver was just now setting out to come pick us up. We cancelled and took a $17.00 Lyft ride back. Once at the hotel, we requested to speak with a mgr. and s/w Dawn. She heard our story and stated she would take the amount off of bill. However not before she told us that the driver was NEVER on his way but had gone downtown to pick someone else up. In other words we were lied to. this was a 40 minute wait in Baltimore in February in the 30 degree range. Oh i should also mention that the money promised to us for the Lyft ride was no refunded to us until AFTER returning fro an 8 day cruise AND calling the hotel on our return on 3/7/20.

Older hotel with outstanding employees. The restaurant is first class. i had the best cream of crab soup ever. Every meal was a dining experience. Our server Angel is awesome. I would go back just to see her

200 characters isn't enough to list all the issues with this hotel and staff. From start to finish. The hotel was chosen for us for a cruise wedding. When booking our room and trying to establish same day transport to and from the port they were less than helpful. I mean ok I get it, you only go there at specific times. But I'm coming in from out of town. Could you help me find a taxi!?!? When checking in, we were handed our room key with a smile. That's it. No, go this way to elevators, WiFi password Is this. Nothing. But hey. I'm a smart girl. We find our room, and an animal cracker left from who knows!? The previous guest, maybe the one before them. Never solved that mystery. Our heat/ac unit was loud, just loud, but at least it worked, unlike the television. We called once, twice, third times a charm. Too bad it wasn't fixed until the next afternoon. Do I need to go on? I'll leave it with this thought....I'll bet that anima cookie is still there!!

Stayed overnight as part of the cruise package. The staff were very friendly. The rooms were clean . The breakfast was very good. Overall great place and the cruise package is overnight and park for the duration of your cruise with shuttle bus to and from the cruise port for one price

This past Saturday, February the 21st, we hosted a birthday get together for family and friend in celebration of our sweet daughter turning 1 year old. We rented out the Fort McHenry room and it was a perfect size for the number of guests we had, somewhere around 50. The room was clean and set up nicely and the buffet style food selection was presented hot and ready for all our guests. We were even able to bring some food we had made ourselves and they provided the chaffing dishes to keep them warm and ready to be eaten. The woman who was keeping an eye on our party was polite and prompt with all of the things she was charged with. We were allowed to come in the day before to set up personal decorations for the event which made the day of much less stressful. All in all the experience was exactly what we were looking for and I would be hard pressed to find a complaint.

Toilet back up and when they came and fix it they walked out with dirty plunger dripping all over the floor. The A/C Heater did not work. The room was very very warm and could never get it to cool off. There was a dog tied up in a neighbors yard that was barking all night. (I know that was out of BW control but just added to the terrible experience)

Came there for a weekend getaway, and I must say the staff was amazing and very attentive. I was greeted with a smile very welcoming. Rooms were clean, and the price was very reasonable. I would definitely stay there again.

wonderful family trip clean & spacious suite would recommend to other families traveling,friendly environment,and restaurants close by.convenient as hotel is right off of highway.please check this hotel out you womt regret it!

From the moment i walked in everyone was so friendly & welcoming wonderful hotel with great staff.I would definitely recommend if your coming to the baltimore area this is the place to stay they go above & beyond for you.

I love the venue set up!! I couldn't asked for more! They asked us the colors and decor ration we needed. By the time we got there, the decorations and the table set up was more than I asked for. The team definitely made the event memorable!

Perfect place to stay. Staffs are friendly and will go above and beyond to meet your needs. However, parking is limited. It is worth the money though! Will definately come back if I happen to visit Baltimote again.

Staff were very friendly and accommodating throughout my stay. I was able to do an early check-in and use the shuttle back and forth to visit Johns Hopkins Hospital. A very reasonable price. I would highly recommend this to a friend.

I had a great stay with my family. The staff was very nice and accomodating. Great room and service. The food was good and plentiful. They had a nice manager reception. Excellent hospitality. I will definitely stay again, and would highly recommend this hotel to everyone.

I've stayed at a few different properties in Baltimore. I have family and friends there. This place is the best. The rooms are large and have refrigerators, microwave, lots of electronical outlets, large TV. Bathroom was They have breakfast included. Also when I had a relative in John Hopkins hospital last year they have a free shuttle. It also takes you other places. The workers were helpful and nice. The problem I had was the bottom of the bathtub. It was slippery and I had to put the floor mat in to stop the slipping. Also the water pressure was the best and it took a long time to heat up. I also found the bed to be too soft but that is a personal option.

We stayed at this Best Western Plus Hotel & Conference Center many times while at John Hopkins Medical Center, and it is excellent, and the service has been great. It is our hotel of choice in the area and we highly recommend it.

The entire hotel appears dated. The room showed signs of patch work repairs instead of routine maintenance. The door bolt wouldn't latch because the door was misaligned. 2 of 3 plumbing fixtures were leaking, carpet showed signs of gum or something gum like in multiple locations. The ironing board was dirty and the heater unit runs constantly, even after reaching its set point. Internet was good though, so at least they have that going for them...

You exit I-95 at 10 PM, you sleep real quick, and then you re-enter I-95 at 6 AM, and you keep going. The hotel is old and dingy, the front desk staff was great, and you can rest assured that the security guards have your back.

My wife had surgery at Johns Hopkins Hospital. Hotel was wonderful. Free shuttle to and from the hospital was tremendously helpful. We couldn't have stayed at a better place for the cost which was very reasonable.

Had to come to Baltimore to visit a sick family member at John Hopkins and the hospital gave this hotel as a stay option. The rate was great especially with all they offered. Parking was the best seeing as we could take the free shuttle to the hospital and use it whenever. As long as we called to schedule it, we had no issues. The front desk team was very helpful and kind. Joseph, Dawn, and Raynell really know their jobs and you can tell they care about us. We didn't feel weird asking them about anything. I can honestly say they made our stay easier with my pregnant wife needing tons of pillows just to fall asleep. The running joke was we were building a fort in our room LOL. We'll definitely use this hotel again!

Came to go to the comedy show and decided to stay the night. The rooms and staff are nice but parking is a mess. Was glad the manager came out to find us a parking space even though it was in the back lot. She even waited for us to walk around. Security for the comedy club is a bit rude but lucky the security for the hotel showed us where to go to get our tickets. The Safari club was nice but gets crowded with people waiting for the show to start. Honestly the best decision was to just stay at the hotel cause we were tired after all was said and done. Breakfast in the morning was okay but it was also free so I won't complain.

Read a couple reviews and wasn't to happy that my company placed me here, but I was surprised of the warm welcome I had when walking in. Every employee spoke to me as I went past them and I didn't feel weird by it at all. Check in was great with Dawn's help. My company forgot to mention the deposit, but she spoke with them and got permission to use their card to pay for it instead of me. In all my years traveling no one has ever gone on my behalf have like she did. My room was nice and clean but I more like a modern room then the traditional type. Dinner was good and I liked the fact that I could take dessert and my drink to go. I did get to use the fitness room, and will say it gets kinda muggy, but all the equipment was clean so no big deal. Hope this helps!

I attended a work event at Best Western and was extremely pleased with the the hotel and staff that took care of us. Michelle Schriefer made sure everything ran smoothly, the hotel was clean, and things could not have been more perfect.

Stayed twice in 2019. Very pleasant/nice Staff, nice rooms, restaurant and very convenient to places to visit/explore. I will stay here again definitely. Thank you Staff for the very nice stays so far and keep up the great job!!!

We stayed at the Best Western for our family reunion in October. The hotel was very nice! The staff was helpful and we worked with Michelle to put everything together. She was very professional and made everything run smoothly! The front desk staff was friendly and the breakfast was excellent! We will definitely be back!

This hotel has the BEST customer service ever! Everyone was just very helpful and friendly. We enjoyed the hot breakfast, the pool and the free shuttle to Inner Harbor. The hotel was big and beautiful. They even have the Comedy Factory and Safari Grill & Game Lodge in the premises. We will definitely stay at the Best Western Plus next time we are in Baltimore. I highly recommend this hotel.

I hosted an event at the venue located at this facility. I worked with a girl name Michelle. I have to say this was the easiest event I have ever planned in my life. That's because Michelle did practically EVERYTHING for me. From the beginning to the end, Michelle was fantastic. The customer service, friendliness, and knowledge that Michelle provided to me was out of this world! Thank you Best Western and thank you Michelle for all of your help.

Weekend trip to hang out with friends. We haaaaaaad the BESSSSSTTTTTT time ever. We enjoyed the complimentary breakfast, we especially enjoyed the non pork options for breakfast. We used the complimentary shuttle to the Inner Harbor. We just might make this our annual trip.

Service and staff was all excellent. Hotel was very clean and updated. The complimentary breakfast was an well added bonus. Swimming pool was relaxing and clean. The food in the restaurant was very good and service was on point.

First we get a room that stinks like someone was just smoking. The front desk was fantastic and change are room immediately. Unfortunately the next room seem fine but when the AC went on it sounded like a semi truck running in place and the shower faucet was closed but wouldn't stop dripping. The staff was great but the hotel needs better maintenance.

Reserve a room before cruising and take part of a package deal of leaving your vehicle at the motel and get a shuttle to and from the motel as well as a free breakfast on the morning of the cruise. Rooms are nice, clean and spacious. When we were there the motel had booked other entertainment venues that took up the parking leaving none for motel guests. When I spoke with the front desk desk staff they had no concern about guests that had already checked in.

We always do the Park and Cruise. The shuttle from the hotel to the port is by KD Elite which is excellent. But this visit there were more things wrong with the hotel than right. To start with only 2 out of the 4 elevators were working when we checked in at 1:20pm. By 6PM, only one elevator was working, with 12 floors and a lot of people with a lot of luggage. The next morning it was still not fixed. The sauna was not working. The bathtub stopper did not work and I had to use a washcloth to plug it so water would stay in the tub. AND the water was not hot, warm at most. The internet was bad. The only pluses: the front desk staff was polite; the on site restaurant is good for dinner and the complementary breakfast was very good.

This hotel was highly disappointing. I would have complained at checkout, the guy didnt even ask how our stay was. The free breakfast was nasty, had to walk to Mcdonalds which was way better. TV didnt work, called front desk and I could tell she was BSing me. Asked me what kind of tv it was and that she would have someone come and fix it. Noone ever came. The room carpet had stains, the door stops were falling off, the bathtub pai t was peeling off. The indoor pool was to open 10 AM per the front desk. The pool never opened until 130 and checkout was 12 which didnt leave much time for our kids to swim. We ended up not even going in the pool...there was a filmy residue floating on top of the water. I couldnt believe this is what we got for the price we paid after driving an hr to stay here to enjoy the harbour with our kids. Never again.

The Best Western was a very nice hotel. The continental breakfast was really good, and I was impressed with the variety of breakfast options. The room was clean. They had a gift shop in the lobby for incidentals that you may have forgot to bring and they offered free incidentals that you may have forgotten.

I called and booked a John Hopkins rate. Arrived late evening and was greeted nicely by front desk staff and acknowledged as a Diamond member. I received an upgrade to an executive king room on the 12th floor. Room was very dirty, items falling apart, carpet coming up, air conditioner was very loud, etc. Elevators and hallways were dirty, ceilings with water damage and ceiling tiles missing. Lobby was also outdated. Jacuzzi next to pool was not working and was cold water. Breakfast was standard complementary assortments. I emailed front desk pictures of my room upon checkout. I had to call to make sure a manager has seen them and I am still waiting for a manager to contact me regarding my complaints.

took my wife for a little get away and she really loved it! so glad that we stayed there. this was a nice location..and the room had a city view that was spectacular! ...will definitely come again free shuttle was great too!

The room I was staying in had a leaky tub ...Also when I was taking my shower I noticed a red dot on my curtain which was blood I also flip my mattresses you know to check for bed bugs and there was a huge pee stain on the mattress and they just flipped it over ..... there was dirt on my sheets .. also I specifically told the front desk and put the cart up saying I didn't want any housekeeping and I got back from lunch my bed was made and all my stuff is pushed up against the wall

staff very friendly and helpful. kids loved the indoor pool. good breakfast selection that was well stocked with plenty of seating. free shuttle to inner harbor & aquarium very convenient for avoiding parking hassels & fee. Hotel offers discount aquarium tickets..

No complaints here, room, service, shuttle, breakfast all perfect!!!!! Thank you!!!!!!the shuttle service was the best part! Did not have to deal with the Baltimore traffic, and wear n tear in your vehicle, streets are terrible!!

I can not say enough how awesome this hotel was. We got lost during our trip and we called to ask for help cause our gps was going crazy. I believe her name was Clarrie who answered but she got us over to a manager to help us. Dawn was perfect! Not only did she help me give my husband directions but she also blocked our room as we wanted a king bed but booked a queen. When we finally got out of the traffic from the toll bridge, Christine was there to check us in with such an amazing smile. We got to meet Dawn too. It was a quick check in and full of information even for cruisers. Those two ladies must really enjoy their job as they smiled the whole time. Our room was nice and simple. I called down for more towels and coffee but it didn't take long before the housekeeper guy brought up plenty. The restaurant wasn't packed but with great food it should have been. Pooshawn (I think that's how you spell it) was an awesome bartender and Angel came and checked on us during our meal. We only wish they stayed open later. The hotel does offer a attached club that has games and a dance floor, so we stopped in for a few. It's a nice place even for older couples. Ps they have pac man. Also parking is crowed on weekends so once you park just stay parked. They have a free shuttle that can go down town and even pick you up. All you have to do is ask. We stayed in but just having that option is great. We will definitely be back when we cruise again and hope to see everyone again.

Comfortable and clean. The park-and-cruise package was perfect and reasonably priced. Good location and easily accessible. Staff is friendly and professional. Check-in was painless. Shuttle service was spot on. Everything went like clockwork.

pests in common areas wont stay there again the elevators were not working for 2 days and the power was also out so no internet was traveling on business but was hard to work with no internet also hotel was IN SKETCHY PART OF TOWN TRUCK STOP ACROSS Street hotel still has a pay phone and snacks were behind a glass sliding door for purchases

I recently stayed at this hotel with my family. I must say that is was absolutely spectacular. During check in and our entire stay the front desk and other employees gave us everything we needed and any requests were made with speed and accuracy. Must give a shout out to front desk associates Christine and Dawn! I have NEVER met two people more excited and pleased to be at work and assist guests. They made it feel like we were part of a family and we're able to relate with us. Their type of hospitality goes above and beyond anything I've ever seen. We will definitely be returning, even if just for a day trip away from home to visit the city or just use the many amenities that Best Western on O'Donnell street has to offer. Best hotel I've stayed at to date.

With a special preferred $$ rate AND shuttle service to and from Johns Hopkins, it is a perfect arrangement. Dedicated floor to patients for quiet. Lovely breakfast included each day (well supplied and arranged). We stayed in room 702 which was a little shabby and not updated because the carpet was stained, but the housekeeping was good and the bed comfortable and the room was quiet. If you are a stranger to Baltimore and do not know how to access Hopkins campus, it can be quite difficult. Then you have to pay for parking your auto and walk huge distances to see your medical professionals. With a notice at the desk, you can make your shuttle arrangement appointment (leaving on the hour) and be dropped at the door to your clinic. When time to leave, call and shuttle will return on the half hour. This is a most valuable service - especially if you are ill or having surgery. The fact that the facility is also discounting the room rate for patients is a very good feature. Staff was pleasant and helpful. I do recommend this Best Western to anyone with comparable needs and I appreciate this courtesy.

We have been coming to Baltimore for a few years now for Medical appointments and our place to stay is Best Western on ODonnell street. The Staff is Great and its so gradifying when you walk through the doors and they know your name. They are very accommodating with our needs and its exceptionally clean. Having a restaurant on premises makes it much more appealing to us. We would recommend this to anyone who visits Baltimore.

This hotel was highly recommended by fellow RCCL cruisepals as a place to stay ,leave your car , and provide transportation to the cruiseport in Baltimore . THEY WERE RIGHT ON THE MONEY . the place is very clean , excellent front end guest services , resturant , and lounge , fitness center and pool . Staff very friendly and helpful in giving advice for places to explore while in the area . The price ,in my opinion was reasonable as we were staying 2 nites , cruising for 8 days and able to leave our car there .They have a package deal to stay ,park and then transport you to and from the cruiseport . ONLY CATCH - you must book directly with the hotel and not thru a 3rd party .. It is not listed on their website or with Best Westerns site. A quick and painless phone call is all that is needed . We will definately stay there whenever in the Baltimore area .. SIDE NOTE: they also provide a free shuttle to the Inner Harbour and downtown Baltimore ...

We stayed prior to cruising on the carnival pride. The whole process was easy, although when you book make sure you pick the cruise package. It's affordable and free shuttle to the port. That said, it's a budget hotel not the four seasons. The staff are very friendly and welcoming. The shuttle staff from and outside company try to get everyone sorted and to the port on time. My advice go with the flow your on vacation.

This hotel leaves a lot to be desired. I have stayed in several BW Plus over the years and all have been newly updated and nice. This hotel is in need of a serious remodeling for the guest rooms. Check-in took forever due to only one employee working desk. This employee was overwhelmed with guest check-ins and phone calls, but remained friendly, calm, and professional. Upon arriving in guest room found that there was no coffee for the coffee maker. I tried to use the room phone to call the front desk to request coffee and found that the phone was inoperable. I then tried to call the desk from a cell phone and that call went unanswered. Ended up just going without our morning coffee. Based on past experiences with Best Western, was very disappointed in this stay and regret utilizing my reward points for such an unfulfilling experience.

Many changes over the last few months at this property. The pool area has been completely cleaned, repaired and painted to lighter colors so it is not dark and dreary after dark. The hot tub was broken last month and is now fixed as is the timer. This week they were updating the kitchen so the restaurant was out of service for hot meals. They continued cold breakfast options. The problems with the elevators that many of us joked about involving miscounting floors has been corrected... bummer, we enjoyed that. It would be nice to correct the sudden lurches and bumping the elevators do for us with joint pain. But, that is a minor issue. The entire staff are among the very best we have ever encountered and we do a lot of travel for medical reasons. Many Thanks Best Western Plus, Baltimore Conference Center!

Stayed here the night before a cruise for a park and cruise package that included a shuttle to the port. The room was clean and comfortable. The hot tub wasn't very hot (we really could have used a good hot tub after our 12 hour drive). The included buffet breakfast was serviceable. We ate dinner there and it was OK. Internet was fine, staff were friendly and helpful. The shuttle was just what we needed.

I am so glad we found out about this hotel. It was a very nice, clean hotel. Very convenient and close to the cruise terminal. Staff was very professional and friendly. They arranged for our transportation to the terminal. It was all handled so well.

The staff was very friendly. The breakfast was delicious. Hotel is very nice for the cost. Only issue I had is that the bathtub didnt drain properly. Would definitely stay again. I can't believe how many characters are required to submit this. I just want to leave a simple review and be done.

I only stayed one night but it was eventful. 1st, the check-in seem to take longer than usual (approx 25 mins - no line). 2nd, the room (805) had no heat. We called & they said some1 would be up. 30 minutes later we called back & was told some1 would be coming right up....again. The gentleman that came up was from housekeeping because there was no maintenance guy on. It was 8pm. That was surprising. He then turned off the heater & turned it back on (as if we hadn't done that). Verdict: heat not working. He then said he'll be back. 30 minutes later we got a call that they would move us to the room next door. The guy (very nice by the way) brought us the keys and we moved next door finally. That room (807) did have a functioning heater but..... 3rd, after you flush the toilet it sounds like an opera. Seriously! And the tub takes a very long time to drain. We left at 5 in the morning so there was no need to call any1 (as if they could do anything) at that point. Lastly, the restaurant is closed for renovations so there's no "free" hot breakfast. On a good note, I would say the staff was nice and it was convenient for our morning travel. I included the room number so some1 reading this won't have to deal with the same issues.

Really enjoyed the stay here, everybody very friendly, A big plus that they have a restaurant in side, makes it very easy to get food after along day at work. hoping to stay again very soon. @Tiffany.Mayberry87@gmail.com

Walked in today and was greeted by 3 women with great smiles. My experiences I've had at this hotel have been great. I appreciate how I feel welcomed, each time I stepped through those double doors. Today Faith, Dawn, and Saba had me feeling like I was back at home. Keep up the great work ladies. I look forward on continuing to stay here when I'm out on business.

baltimore's best western plus & conference center would be an excellent choice of hotels for anyone, because it has something for everyone! free big hot breakfast, indoor jaccuzzi & pool, fitness room, an awesome shuttle, free wifi, conference rooms, delicious food in the tradewinds restaurant, a bar, lovely decor, microwave and a refridgerator in each room, and a comedy club! a mc donalds is at and the edge of the parking lot too all the staff were helpful, friendly and accomodating

If the occasion arises for the need of place to stay while visiting JHH either as a patient or family member this hotel is extremely accommodating. The staff is extremely helpful, the restaurant is very good and a hospital shuttle is provided if needed. Easy access off of I 95 and about 3 miles from the hospital campus. Rooms were comfortable and well equipped as well as clean. The complimentary breakfast was more than sufficient. No complaints at all!!

Great service by Booshan and his assistant, Richard. I'm looking forward to my next visit to Baltimore. I was at this Best Western for a month for business in Baltimore and the surrounding area. The room was clean, the front desk staff very informative.

My girlfriend and I stayed the night at the Best Western Plus Hotel. The staff was friendly, helpful, and professional. The room was clean and cozy. Definitely take advantage of their breakfast best in town.

We stayed for one night at the Best Western. The staff was very friendly and greeted us with a big smile. Our room was very nice it also had a great view of the lights of the city. The beds were super comfy. We got up and had breakfast downstairs and had the free breakfast. My hubby does not like hotel breakfast and he said wow that was actually good! I agree best hotel breakfast I have ever had. In short we would recommend this hotel and definitely stay here again.

Location perfect to get to all points of interest. Pool a bonus especially for kids in the winter. Parking is horrible though! Also may want to skip the "complimentary " breakfast as it does add to the room cost.

We frequently stay at the Best Western Plus on O'Donnell Street in Baltimore. My husband is a patient at Johns Hopkins and this hotel is most convenient for appointments. The service is always courteous and pleasant. We stay there so often, all they ask is my name and they pull up all our information. The shuttle service is convenient so we don't have to navigate our way through Baltimore. Erwin at the front desk has always been so helpful, as with the other front desk personnel. It is always our first choice when coming to Baltimore. Clean rooms and lovely breakfast to start the day.

Weird location , not easy to find .... not much around ..except McDonald's...hotel is very dated and kinda sad . Good indoor pool with spa ..free parking ..rooms need to updated ..would I stay here again ? Nope

Check in and Check out was smooth and efficient. Shuttle service was timely and convenient. The continental breakfast was well stock and offered good variety. The rooms were somewhat dated, but all accommodations and accessories functioned properly.

Enjoyed my stay. Rooms were clean and staff very helpful..no charge for shuttle..was great for getting around. Staff was very informative on recommendations of places to visit and in directions. Restaurant availability.

Cleen the rooms, hallways upgrade your noisy air/heat systems.Air the building.add more parking spaces.It took us more than fiffteen minuts to find parking,your hotell does not represent best Western name very well

Nothing to complain about the room was nice an clean . We ate at resteraunt for dinner when we arrived the steak an cheese was so good an breakfast was just ok using the shuttle to port so lets just see how that goes never had luck with that

This is the second time we stay at this hotel. I love the fact of not having to pay for parking space. The prices are really reasonable. The staff is kind and friendly. We traveled with 2 kids and choosed a 2 beds bedroom and had enough space to open our Playard for the baby to sleep. Looking forward to visit again.

This hotel is in desperate need of refurbishing. Rooms old and seedy, mold growing in bathroom. I have been coming to Johns Hopkins for many years and always stay here because of location. This hotel has been sliding down hill since I started coming.

This is my go-to hotel when I travel to Baltimore for business or pleasure. Dawn at the desk was super friendly and helpful. I was recognized as a Platinum member and received a room upgrade. The suite that I was given was one of the nicest hotel rooms in which I've ever stayed. Perfect ending to a long day!

Great stay as we prepare for a cruise. All staff is great. The free shuttle to the inner harbor is great. Huge shout out to Rarynell. She is the driver and is a blast. Great person. The restaurant at the hotel is great and very reasonably priced. Would definitely stay here again!!!

It has been a good 15 years since i visited the Baltimore MD area and wasn't sure if staying in the Inner Harbor was best or not. The decision was made to stay at the Best Western, outside of the Harbor, due to free parking, shuttle, breakfast, pool and cost. The front desk staff was great. They were friendly and personable. They were never annoyed with the questions and were willing to help any way they could. We arrived at approx 10:15 AM and was waiting for 11AM shuttle. My two grandchildren wanted to see the pool. Since we didnt have room yet the front desk made a card to enter the pool area. Something small like that made a big difference. Can't beat being shuttled to Inner Harbor. This took away the stress of needing to drive in an unfamiliar area, find and pay for parking. The service was every hour on the hour with pick up and drop off right in the Harbor area and it's free. The children enjoyed the indoor pool as much as I enjoyed watching them have fun. The rooms were clean and comfortable with a working air conditioner. The safe in the room was a nice feature. I would recommend this hotel to anyone visiting the Baltimore area.

Usually a good place to stay. But I did experience a number of issues during this stay, including: standing water in handicapped accessible (roll-in) shower; commode randomly "spit" water up; outlets in room wouldn't charge my cell phone; no hair dryer in room; no air conditioning in shuttle - on a 90 degree day; nearly a 1-hour wait to get my dinner.

Family picked this hotel as it was close to venue for celebration of life. The staff at check in very friendly. Room was ok. Bathroom was not very clean. Edges were quite dusty. Faucets moved when you turn them on. Shower water pressure not constant. Shuttle service was free with excellent driver.

It was a grear stay and i enjoyed myself a lot i would definitely stay again when i come to Maryland again grest staff interaction my only complaint would be during the morning i called to ask for the wifi i did not get her name but she was being a bit like i should know which wifi it is when i was having problems signing on

This Hotel is awesome, Staff is awesome,rooms are nice, and always very clean. The banquet crew is the best.Berries by Quicha strawberries are delicious! Turkey burgers & hot wings are the bomb!The Pool area is always maintained well.

Really, for an overnight stay in a locale convenient to the event I had to attend, the hotel met the objective. The rooms and furnishings are unquestionably dated, the card key security locks don't instill a high degree of confidence and the availability of outlets for electronics may present a few challenges however I was looking for basic accommodations at reasonable expense and this Best Western filled the bill. I stayed in a 10th floor room featuring a view of the surrounding warehouses, furnished with relatively commonplace hotel style dressers, desk, security safe, refrigerator, coffeemaker and two queen beds although the frame for one of the beds must have been re-purposed from a king size and could potentially scrape some shins if you weren't paying attention. The hotel does have free parking as long as you arrive early enough in the evening and there are not any events going on in the conference center. If there are, you may find yourself circling the parking lot for a while and based on the hotel's location, you absolutely don't want to park on any adjoining streets. I didn't try the breakfast buffet.

Used the stay, park, and cruise package. The hotel uses an outside company to shuttle back and forth to the ship (KD Elite), which assigns a shuttle time. Our assigned time was too late, they couldn't change it, so we Ubered to the ship. Pickup on the return trip was great. Again, this was not the hotel, it was an outside company that they contract with. We are cruising again in February, and have already made our reservations, this time with two rooms!

I have no real complaints as my stay with family, 5 Grand Children plus one of my 2 daughters and her husband. We had 2 Room on the same floor and overall everything was good, I would very much highly recommend this Hotel and for sure I will stay there in the future.

Smells fresh, air cool upon entering beautiful lobby. Friendly knowledgeable staff. Room and bathroom extremely clean, beds very comfortable. Refrigerator. One of the nicest hotels Ive ever stayed at. Nice vallue for the Park and Cruise option that includes parking car for duration of cruise, overnight stay prior to cruise, transportation to meet cruise ship at Port of Balimore, and transportation back to hotel for car after cruise. Will definitely recommend and will return prior to ever down O'Donnell Sty cruise out of Baltimore. Nice hot breakfast. Restaruant available in lobby but instead traveled 1 mile to Caton., a cozy little town with dozens of restaurants and taverns.

I have stayed here at this Baltimore hotel multiple times over several years. I almost feel like I am home being covortable, but I get pampered there. The staff are friendly and professional. They go out of their way to meet any wants or needs. The restaurant food could not be any better. This is probably one of the best hotels in which I have ever stayed.

My wife and I travelled from RI to MD in a car.....7+ hours driving. The staff got us checked in and in our room in 15 minutes got a well needed rest. The hotel is clean, comfortable, convenient to the highway and priced right for the amenities you get.

We chose this hotel because it was close to the cruise ship terminal. It offered a shuttle to the pier, which made it very convenient and stress free before our cruise. So glad we stayed here, recommended for cruisers.

Love Staying here they have semi truck parking witch is a plus. Ms. Dawn and Mr.Erwin always very pleasant and polite. I would reconmend this Hotel to my friends and family. Need a good place to park your car and get on a cruise ship this is the perfect palce.

Was worth the price to be able to park at the hotel while we were on our cruise. Because there is a comedy club and rest stop as part of the hotel campus, parking was at a premium and it was hard to find a spot close to the entrance, but other than that, it was a good stay!

We stayed here for a night before a cruise and they let us park our car here for the duration of our trip! When we arrived the power was out. They gave us a suite for the inconvenience for no additional cost! Even though the power came back on within 10 minutes of checking in. I will definitely be staying here again for my next cruise out of Baltimore

Overall decent hotel with restaurant and bar. Great staff in restaurant and house keeping but front desk staff in bit rude and unprofessional except for Erwin, Doneshia and Saba. I frequently face billing issues in this hotel. Fitness center and swimming pool are not maintained well. Room carpets are old and stinky. Breakfast has limited veg items. Room amenities quality is not great. No action is taken by management team even when you complaint them for something.

My husband and I stayed here for my surgery 2 weeks. The lobby appearance, staff, and service were good. The breakfast was good for those who like a hearty american style breakfast, eggs sausage, fried potatoes, pastries, etc. I was looking for oatmeal or yogurt and fruit and alas there was only pie filling and other sweet stuff with sweetened yogurt which I cannot have so little for me. The room was where we were let down. beds okay, old equipment but serviceable, tv was analog. Internet was fairly good. The carpets were FILTHY! I mean when you walked a couple of minutes barefoot on the carpet your feet were black. I was sick and didn't think to call and complain just made sure to were something on my feet. Ruined socks. 5 days before leaving I complained on a Saturday. Desk said they would report this to housekeeping and they would shampoo our carpets. On Sunday, the maid told us it hadn't been reported. The maid manager came by to tell us that this couldn't be done till Monday. About 4pm Monday a guy came and shampooed carpets and left them soaking wet. They were wet till we checked out because the room has an old heat pump system with no outside air, and the humidity in the room was off the charts. This also made the room smell musty. This hotel needs a refurbishment badly! In summary, the dining room and front desk staff couldn't be nicer. They are wonderful. The food is good for breakfast if you are not on any special diet. The rooms are old, musty, and the carpets are probably a germ haven. The Johns Hopkins price was right though.

The hotel is quite dated as well as dirty. There is a McDonald's in front and a truck stop across the street. There is a Comedy Club inside that has recently been renovated. I am looking forward to returning to see the changes!

Great hotel. The staff is extremely helpful and friendly. Hot breakfast was very good. We had planned to try the pool but we were just too tired and so tired to go out to dinner. The restaurant/bar was very nice. My better half only eats plant based and had no problem finding something he enjoyed. Staff was great. Can't find a better place. The shuttle was a real convenience.

This Hotel was excellent. Although its not that close to the Inner Harbor they have a shuttle service that takes you there and picks you up! Room was large and had pull out couch. Very Quiet. Clean and comfortable! Breakfast was amazing. Staff and employees very helpful. Great Value for the Price!! We ha 5 guests in one room!

I stay here during the week, and everyone is like family Dawn, Erin, Joseph and Taylor make me feel welcomed each and every stay. The hotel is stepping it up a notch and I like it. R. Oberton Sr Hustle Man Transport LLC

My family chose this hotel for their indoor pool, free hot breakfast, and free shuttle to the inner harbor. A few days before our arrival I discovered the pool would be closed during our end of July stay. I contacted the hotel and they gave us a room to use for free as a hospitality room as a means to offer something for the inconvenience of not having a pool. My room along with other family members, smelled horribly of mildew. My carpet was wet during our three night stay and we saw a roach. Our room had dirty linens as well. Each time I reported the issues staff said they would take care of it but never did. The staff there was pleasant but not too helpful with the ability to change our room. Breakfast isn't the best.

Nothing in the immediate area but there is a courtesy shuttle that will take you to the inner harbor. There is also a restaurant at the hotel. There is a small bar / lounge area next to the restaurant. Parking and breakfast are included. The breakfast had the usual fare.

Me & my family had a wonderful stay .only was there for 2 days.when we checked in the room was very clean .our house keeper was Veronica .she was awesome .left me extra towels ,shampoo and soap as I requested .i love how it was free breakfast .free WiFi & free Shuttle services ....... and best of all our check out wasn't until 12 pm .

They are under construction please do not stay at this hotel no cable no pool the food was cold the internet was ok. I wanted a place for my family to enjoy for the weekend but that did not happened go look at the hotel before you book here if you can

I stayed here for one night in a jacuzzi suite and it was terrible. First I had to clean the tub out myself because there was hair all in it and then The tub shot out water with yellow stuff floating in it and left a nasty yellow ring on the tub. I told the front desk and the didn't have another room available so she told me she would talk to the manager and get my room comp. So the next day I went down and talked to the manager and he only offered me 25 dollars off my bill of 265 dollars. I work in the hotel industry and this was very unacceptable. Will never return to this hotel again.

Stayed overnight before going out on a cruise. The park and ride was a great price and the reason we stayed. First the good: great price with park and ride, shuttle service to the port and back was great, it's pretty clean. The bad: the hotel is older and in need of repair, our bathroom had what seemed to be mold in the shower and the curtain wouldn't stay hanging, the toilets are so low (seemed like training potty height), the exercise room doubled as a sauna because it was so stinking hot in there. The mediocre: breakfast was ok, the bed was ok.

Took about 20 minutes to check in due to lack of familiarity with assigning BW points for online check-in on a third party website. I .requested a handicapped room with roll in shower but got a handicapped accessible step in tub. A transfer chair was available but the clerk that checked us in did not know. I was able to get one the next day after complaining about the slippery tub, Bathing in the tub was scary. The staff made no concession for my inconveniece.

Location was great for my business trip - located near the areas I needed to go. Hotel also close to downtown and Fells Point/Canton which is an awesome area. Free parking to guests was a bonus as well, unlike downtown hotels I have stayed in previously.

I had a billing issue in April I called and asked for the top Manager they took my message and he actually called back n fixed the problem. They really care there. What a DYNAMIC TEAM. AWESOME I really do plan to visit again there soon. Thanks for fixing my issue and making me and my family comfortable with and enjoyable visit and great food. You don't need to eat out the restaurant there is FANTASTIC.

The hotel was great. The staff was excellent and I enjoyed the continental breakfast. We were able to check in early and that was great because we were tired and wanted to freshen up before we went out to dinner.

My family was planning a visit to Virginia. Since I haven't been to Baltimore in about twenty years, we needed a place to stay. In order to enjoy the Inner Harbor, my research informed me that the downtown was questionable. So we decided to stay out of town. We chose this hotel because it had a shuttle and an indoor pool. I was especially looking forward to the hot tub. Unfortunately, the pool area was closed. I wish this was indicated on their site at the time of booking. The staff was friendly and the breakfast was good. The free shuttle helped out a lot.

One of the worst hotels I've ever stayed at. When we walked into our room, the door was unlocked and the air conditioner was laying on the floor.The cable did not work. The room had a oder. Don't stay here.

We will definitely stay in this hotel again. It is elegant, the staff is kind, and the breakfast is the best! The room was spacious and clean. We enjoyed our stay. When we had a little problem with transportation to an event in the city, the front desk staff helped us get back with no problem. They were all so nice.

My husband and I stayed here the night before leaving on a cruise for our honeymoon. The hotel was fantastic. We had dinner in the onsite restaurant. The crab cakes were awesome. We were able to park our car here for the week with shuttle to cruise post. The shuttle service kd elite was very prompt and we had a great experience.

I had watched a Baltimore Orioles vs Cleveland Indians game when I was 10, in the old stadium. I don't remember much about the area from back when, only the freeway ended in the slums of the city. I was in the area 6/17-6/18 and stayed at Best Western Plus Hotel & Conference Center for a friends' appointment at J.H. Bayview. The front desk personnel were very friendly, accommodating and personable upon check in and checkout during our one night stay. Dawn at the front desk was super nice and she offered advice on where to dine and things to do. She offered us a menu of the Tradewinds restaurant inside the hotel. The menu looked appealing and my party decided to dine at the hotel at Tradewinds. Inside Tradewinds, we had the pleasure to have Angel be our server. She was so upbeat and so friendly, it helped alleviate the stress of having to go to J.H. Bayview the next day. Angel was professional, caring, yet down to earth and lifted our spirits during this very anxious time. The cook at Tradewinds, I was told, was named Jeremy. Our food was made to order and was hot and scrumptious. We did have to wait, but it was well worth it. We had time to enjoy a couple glasses of white wine with our appetizer and didn't feel rushed to devour it at lightning speed.

This Best Western facility is a credit to them and the hotel industry. Check in was a breeze, 4 elevators, our room had a view of the Baltimore skyline. Large room, roomie bathroom with a grab bar in the shower, and a textured, non slip bottom in the tub/shower. An actual restaurant downstairs, with a full bar, decent food and prices. Complementaty hot breakfast in the AM. Plenty of parking, and plenty of front desk staff.

A week before water was turned of until 8 pm after along day of hardwork people want to shower.. next visit fridge did not work. Drug addicts roam the parking lot. The resturuant is the only thing that's keeping this place alive, great food.

I've been staying here every other week or so for the past 6 months. The location is convenient. The hotel and bar/restaurant are great and a fantastic value also. The staff can't be best. I was running a little late tonight and was greeted at the desk by Irwin. He said that he was getting worried as it got so late and I hadn't checked in. He said he was about to call to check on me. No wonder I love this place.

This location and hotel style (lack of style) is much more like a motel. Two stories with no elevator. Rooms open to a noisy parking lot. Slow service. Screaming kids everywhere. Very little chance for a decent sleep.

My daughter and I shared a room. We enjoyed the complimentary breakfast and shuttle service. We were thinking about renting a vehicle from Enterprise but changed our mind. We walked a lot and enjoyed the landscape. The food was great. We enjoyed the shellfish and fresh vegetables. The manager offered us shuttle service within a 3-mile radius. Our next visit will be in July 2019 for my niece graduation.

Rooms are nice, breakfast is great, hotel staff very courteous, amenities are helpful. Shuttle Service is very nice. Pool is disgusting, my kids enjoyed writing their names in the algae on the side of the pool.

I have stayed at this hotel annually for the past 15 years and have always been satisfied with the stay. Very good price, no fee for parking, great free buffet breakfast. Staff always accommodating. Although not as close to the inner harbor as other hotels, they have a free shuttle that works great. Otherwise it's a pretty inexpensive uber ride back.

This area of Baltimore is not the greatest... Hotel looked ok at check-in despite the surrounding area. My first room had an excessively leaky faucet. Maintenance called and they needed to replace the faucet. I didn't want to wait for that so I requested another room. They did this relatively quick, but the second room bed was obviously slept in (just gross!) After that I request a refund and to leave the property. Their remidy was to have the bedding changed while I was in the room, this was unexceptable. I was told that I would be charged for that night but the other nights would be credited. Just crazy! She did discount the room to $70, so I ate that cost and left the property.

2nd year that we've used this location. Room keys had to be reprogrammed by several of us in our group, checkout via TV did not work again this year and the floor indicators in the elevators didn't show the correct floor. Room itself was fine, no issues. Not sure if we will use this location in the future.

been here twice when waiting for cruise. nice parking. good breakfast and nice room. courteous staff and plan on staying here again. rooms were clean and quiet. good entertainment in lounge and saw TJ Hugley the last time there.

We stayed here for the Thanksgiving cruise on the Carnival Pride. When we had stayed the year before we had issues with the hotel but the shuttle was awesome so we tried it again. This time we had no issues and the shuttle was great again. Some don't like the area it's in but we never had an issue with our car. I also like how close it is to everything and that you can see the port from the hotel

Poorly taken care of hotel ride staff disgusting food hotel was in poor shape Smelled bad rooms were dirty TV remote did not work would not provide new batteries people drinking and partying in parking lot

This hotel had a shuttle to go to the inner harbor for the aquarium and had a great place for breakfast and dinner. Very convenient for visiting our daughter and family in maryland. I would definitely go to his hotel again!

It is next to a truck stop so most likely the rubber eggs are from the rubber duck,,, Breakfast- plastic plates, plastic knife and forks, never seen that before in a hotel ,omelettes made from rubber eggs, very poor and not as advertised or reported. No staff on during breakfast, all self service but its just very poor offerings. The plastic fork broke on the char grilled bacon. Who has plastic forks in a hotel?? rooms- orange and brown- 1970's gone wrong. Rooms are clean and cleaners effective. every piece of furniture looks retro but for the wrong reasons. Staff, very helpful and friendly. Free shuttle bus very helpful Plenty of noise from the hall way and doors slamming. For the money, go to other hotels in area for same price

The pool area is covered in mold and very dirty. The hotel shuttle to the inner harbor (a main reason for booking) was not running. The hotel breakfast was typical and not terrible, but understaffed and the room was strewn with dirty plastic plates etc. The staff were kind.

Please go see Angel in the restaurant and if you're lucky Jeremy will be cooking! My father was at Johns Hopkins for several days and we stayed at the Best Western which was so accomodating and convenient to the hospital. The food is really, really good and Angel is literally a ray of sunshine after a long day in the hospital. The rooms are comfortable and the Hopkins floor has a washer and dryer if your stay is prolonged. The staff is wonderful.

I can't put my finger on it but this place just felt a little off. It's located near the Bayview campus of John's Hopkins hospital and they run a shuttle from the hotel to various locations. The hotel was fairly modern and our room was clean and had a very comfortable bed. I have trouble sleeping in hotel beds but not here. One thing bad was the tv picture. All channels were blurry and I couldn't watch. Shameful! The room rates are good and I'm sure it's a good value. If tv picture was better I'd return.

We have stayed here several times. The experience is always excellent. The staff is very professional and accommodating. Breakfast is delicious with a wide selection. The room is well maintained and comfortable.

I would not recommend going to this hotel during the day as a black person walking around the premises. It is very racist. My mom and younger siblings came to visit my children and I and we decided to go to the pool. After a hour of playing in the pool, a white guy walked in pointing at us talking to the manager. He was accompanied by 10 younger teens as well. Ultimately, my family was asked to leave due to it being a "fire hazard" for the kids playing in the pool where there was adequate supervision for all children. The one white man and his 10 children were allowed to stay and enjoy the pool for as long as they wanted. We were walking out of the pool in shame while the "others" were laughing at us and playing. I expressed my concerns with staff and nothing was addressed. This situation has really taken it's toll on my emotional stability just thinking of the way we were treated here. It's really sad. I do not recommend anyone of color to stay at this hotel.

This hotel is an excellent location for Johns Hopkins patients. The staff is very friendly and efficient, they go out of their way to assist you. The rooms are dated and our floor had an odor, but otherwise this was an excellent stay for the value. Free breakfast was a big bonus with a nice selection, it made a huge difference in convenience.

I loved the included breakfast, the handy restaurant, and the shuttle to Johns Hopkins Hospital. The hospital discount was very nice. The only problem was that after spending 8 hours at the hospital for testing it was 4:05 pm I called for the shuttle to be picked up but was told that I would have to wait until 5:30 to be picked up. We were already exhausted. And therefore had to take a taxi back to the hotel

My wife and I enjoyed our stay. The rooms were excellent as well as the staff . When ever we visit to attend the Baltimore Comedy Factory, I would definitely stay at the Best Western. The amenities are excellent and its a good family atmosphere.

The staff at this hotel is horrible. They checked someone into my reserved room while I was out at an event and they charge my credit card 3 times for a one night stay. I will never stay here again they are not worth the aggravation.

I checked in today to meet up with some friends from college. I took the shuttle to the harbor. The shuttle driver, Raynell was very friendly and knowledgeable about nearby places to go when I asked her for suggestions. She was professional and courteous, which helped me to feel at ease in an unfamiliar place.

I travel to Dundalk for business and this is the closest motel to where I need to go. Same 2 star hotel trying to be a higher class than what it is. I have a work vehicle with valuable items and they wanted me to park in the rear of the building. Haha, no way! Borders a sketchy neighborhood. Anyway, they give you a ticket (admit one) for morning breakfast. Maybe drifters come in for eats? Locked gate to even enter breakfast area until THE right time. I asked for coffee at check in, was told "there's coffee in the room". Yes, ONE packet and ONE condiment package. HOW CHEAP. Will be calling the desk for more, wish me luck. Again, elevator plays "guess which floor", fun. Says 8 on the readout, but it's really 9. No joke. They did allow me to check in before the 4:00 pm check in time, which is 3:00 pm nearly everywhere else. Room is decent and seems clean which is the main plus, wifi is good. Buttons missing off the heat/ac unit, maybe stick a pen in to change the setting? Maybe the New Green Deal?

I visited this establishment for a group event and everything was spectacular. Lots of attention to detail and everyone was pleasant to work with! Michelle in particular was so helpful and enthusiastic! Thanks for a seamless and wonderful experience!

we had a girls trip at the beginning of the year and Michelle was so AMAZING with our event!! She exceeded our expectations by a ton! Thank you Michelle. You are amazing at your job! I highly recommend using her for your event needs!

Hotel was very clean and the staff was very friendly. The continental breakfast is as good as any we have had. We are frequent travelers and use this hotel when cruising out of Baltimore as the cruise package is great.

The hotel was great for my stay. Front desk staff super nice and welcoming . I would stay here again. Perfect for a nice weekend getaway. Food was good and free. Will be going back soon. Price was cool for location

We had "2" rooms, both equally yuck. The non smoking rooms both had a smoke smell combined with maybe mildew. The noise level was totally unacceptable, we complained multiple times. Somehow the hotel was unable to provide blankets or bedding for pull out beds... (Multiple people at front desk being told the hotel could not provide them). After an hour magically bedding was available after repeated requests and complaint session at front desk. Elevators fail to display correct floor information and have a habit of lurching.. I rode them enough while trying to get a blanket that I was a little amused... that I was getting off on floors that don't exist, and twice thought I would free fall on way down... In short - NO WAY I would stay here again.

Old but renovated . Staff friendly and accommodating. Great food in the restaurant. Provides shuttle service to the pier for cruise. Totally recommend staying here the night before a cruise. Cost effective.

After a long day of driving from Smithfield, NC, we arrived at the Best Western Plus in Baltimore, MD. Although the hotel is not directly located at the Inner Harbor, it is close enough so that if one wants to visit that area, it is do-able. For us, the hotel was just a one night stay on our way home from Florida. We were welcomed warmly by the Front Desk staff. Best Western has been our "go to" hotel chain for many years, both in the United States as well as during our travels in Europe. This particular Best Western is a lovely hotel, very clean and well appointed. Our room was very spacious and well furnished. The TV needed some attention regarding a clearer picture, but we did not contact anyone about it because of our stay for only one night. Perhaps housekeeping can check out the TV service before a guest occupies a room to make sure it is in working order. We had a light dinner in the dining room which was quite good and the service was excellent. Both the waiter and waitress on duty (Angel) were friendly and very attentive. Breakfast buffet was well stocked and adequate. All in all, we would highly recommend this hotel should our travels take us to Baltimore in the future.

I think this hotel needs to be refurbished entirely. It needs some updates. The rug in the room was old and worn. The elevator doors kept on shutting on us. The pool wasn't clean and we had to wait for someone to find a key to open the door. The food for our banquet was poor. They were under staffed.

I would not say it was completely horrible, but I am writing this while I am still here and it is 2:00 AM. Maybe that will paint a picture. I am in town for a trade show. I had a long day, I am tired and I was looking forward to a relaxing evening. So they put me all the way on the 12th floor in a room that was poorly appointed, with a TV that barely worked and a beautiful view of the projects. The location is terrible and I would not feel good walking around after dark here. I could have stayed downtown but thought the parking was a little expensive ....... next time I will hit the Marriott and pay the parking because it would have given me piece of mind and I am sure a cleaner warmer experience. I found trash behind the night stands while trying to find an outlet to charge my phone. Hey Best Western; "Every hotel in the last 10 years provides USB charging stations or at least an outlet to charge electronic devices". Maybe this hotel needs a serious remodel. There is no complimentary anything unless you want a disgusting cup of black coffee out of a coffee maker that looks as though it has not been cleaned since 1980. I called about the TV and they sent housekeeping up. The housekeeper called maintenance who came up and said he would replace the TV. I then waited, and waited, and waited. I fell asleep waiting and woke up around 3 hours later. I went to the front desk and was told they would call him. Nope! I went to their "restaurant" and stood there dumbfounded as waitresses just walked past me like I did not exist. Finally one called over to me from across the room and said, "sit anywhere you want". That is code for "don't stand there looking lost, go sit down and we will ignore you there". Finally I heard them discussing who was going to help the guy sitting by the railing. The busboy finally came over and gave me a menu. Then a waitress came over and said, "I guess I will be taking care of you". Mind you there was only 5 tables seated in the entire place and I counted 4 waitresses. Once I was served it went ok and the food was good. All told it was a mediocre experience. I then took the filthy elevator back up to my skybox and got back to my room with the same crappy TV. The front desk would not answer my calls. I guess they thought I would just forget about it. Well this is just one of the many venues I will use to warn people of the poor quality and service I experienced. I have had better experiences at much cheaper hotels. I am not a happy customer.

We had found this place for park and cruise and booked that rate. When we got to the hotel they told us we did not have that rate and quoted us almost $100 more for our two rooms for transportation to the pier. The room had a water damaged ceiling and paint that didn't even make it up the walls to the ceiling. They make you sign an agreement that you wouldn't hold a party in your room - and that is exactly the clientele this hotel draws - the kind that would rent a hotel room and hold a party. Considered using the pool until 1) the door was locked at 745 pm 2) you could not see more than 12” in depth and 3) all corners had a 3' pile of filth floating on top of the water. Had to call just to get an extra blanket. Then they said they didn't have any. We haven't even spent the night and this place is a disaster.

The hotel was clean and staff was very friendly and helpful. They provided excellent transportation to and from the port for our cruise. The only thing I didn't like was the free breakfast. It was not horrible just not the best and could be improved on...

Me and my wife stayed here for the weekend. Worst hotel ever. Mold all over my bathroom shower wall and by window. Found trash behind nightstand and under chair. Housekeepers dont know how to clean rooms The pool had white stuff ontop and much what looked like black mold on walls. The pool room stunk.. Nothing but rude ignorant staff. Housekeepers couldnt speak no english. Im never coming here again

I've been going to a Red Hat Convention at this hotel for fourteeen years! This year was a pleasant surprise as new carpeting has been installed and a new dance floor put down in the ballroom. The wait staff is so friendly, and go out of their way to take care of us doing our stay. The hospitality workers are also so helpful and sweet. This feels like home every year we come back.

Aside from KD shuttle excellent. Nice place to stay. Location was great. Customer service excellent too. We enjoyed our stay. Place was welcoming. Restaurant a bit pricey for food recieved. Friendly & helpful staff

I have been to this convention for 4 years and have stayed at this hotel. It's has a pleasant atmosphere and the hotel staff is very accommodating. Very clean and the bed are comfy too! I'll be back next year for sure! Debbie Rathjen

We enjoyed the show, the hotel stay, and breakfast! The comedy show with Rodney Perry, which was inside the hotel was excellent! The stay was relaxing and the staff was very nice and accommodating. The breakfast was an added bonus.

Booked this thru a park and cruise company and had that companies confirmation (And the money was paid and showed they took the money from my checking account) but when I arrived hotel knew nothing and for me to get another room, I had to pay again. Contacted the Park and Cruise company and never heard back from them. My bank showed that this hotel charged my account months before so I feel they should not have charged me AGAIN!

The room was spacious for 4 children and one adult. Pool and hot tub were warm, clean, well enjoyed. The shuttle was excellent, punctual. Breakfast was warm and good. Definitely would stay here again.

Everything is top notch from check in to check out. In particular, the front desk personnel are professional and courteous.The rooms and the bathrooms are always clean, and some amenities are provided (shampoo and conditioner, as well as a hot comb).

This was one of the best Best Western Plus we stayed at. The location was perfect, the room was nice and the restaurant was good. We will stay here again in the future. They held a comedy show there 2

We stayed here before and after our cruise. It was a very nice hotel. Very helpful at check in. They have a free shuttle to visit local attractions and after a park and shuttle to the Port of Baltimore for cruises. The meals in their Resturant were very good and so was their complimentary breakfast. I do not anticipate going back to Baltimore anytime soon but would definitely stay there again

A few coworkers and I are in town installing some robots at a warehouse. We eat breakfast every morning there when we get off work at 7 am. The food variety is great, and the quality is very high. As a vegan, I usually grab some cereal with lots of fruit and orange juice. Zizi has been particularly friendly to us as well, and will check in on us from time to time.

Had a great dinner after the comedy show, my waitress was wonderful Angel and the Cook Chuck prepared my Angus burger perfectly. The rooms were nice and clean, some elevators have not been changed as of yet. Although a sign at the entrance on O'Donnell street would be a good idea.

Staff was excellent and professional. Room was clean and comfortable. Location is right off of the highway and plenty of free parking. Weekend they have a comedy club at the hotel. So you really dont have to go far for entertainment

Friendly, courteous, helpful staff from check in to check out. Large, clean, comfortable, quiet room with hot breakfast of good food choices provided. Didn't use other amenities but the pool, hot tub and fitness room looked very attractive and inviting had I had the time to use them. Very convenient location. There were no problems. Planning to stay there again.

BW van parked in hotel wheelchair ramp..lights out bathroom..Cant get wheelchair in room.. hours to get frig.the one in room broke..no ice bucket..toilet not for wheelchair or older people..wheelchair roll in shower whole floor runs over in bathroom..2 days to hear from mango. offer 50 $cert to eat there 50$back to hotel

First time visiting this Hotel. Found it to be very convenient (easy access off of I-95) to the Baltimore Cruise Port. The Stay and Cruise package can't be beaten. Consider that parking at the cruise port is $15 per day. The BW package not only included free 9-day parking but also offered a free (better than usual) continental breakfast (with an automatic waffle maker) and free limo service to/from the hotel/port. Check-in was fast. You get a card, breakfast pass, internet password, and cruise port reservation time card. The room has all the amenities listed on their website. The restaurant has a large area for dining. The staff we interacted with, Front Desk and Dining Room were very pleasant and helpful. Rooms were spacious and clean. Also, the cruise port limo company, KD Elite, was easy to deal with. Although a number of BW in the area offer this package, this BW on O'Donnell St., is just a 10-minute ride to the port. Will gladly stay there the next time we need a room prior to sailing. I believe the BW also offers a free shuttle to and from the Inner Harbor. Overall, very very satisfied.

Everyone was friendly and helpful, the lobby and rooms were clean and comfortable. The shuttle was a bonus so I didn't have to drive in Baltimore traffic! Excellent dinner in the onsite restaurant and complimentary breakfast.

What's the best of this area. Free breakfast even though wasn't very good, but was ok, the speed of check in and check out was fast and all the staffs were nice and gentle, i did have a nice experience staying at this hotel.

We got the cruise package. Stay 1 night and park for 2 weeks included. Room was $150+ ~30 in tax. It includes RT to port. Hotel was about 75% cruise package. Check-in was fast. You get a card, breakfast pass, internet password and cruise port reservation time card. Room was on 6th floor. Picture in hallway had cracked glass. View meh. Bathtub had a rust stain in the tub. Toilet was the lowest I have ever experienced. Maybe kids height? Room has a large lcd screen tv, hbo included, high speed internet 200mbs. AC was a window unit. It made so much noise we turned it off. Mattresses are super soft. Wish I had asked for a room with a firm mattress. Under the tv is a small microwave and refrigerator no freezer. Desk lamp has convenient electric outlet. Had to cover the light on the microwave with a towel. It was so bright I couldn't sleep. Breakfast was included. Large area for dining. Automatic pancake maker and yogurt machine ( not frozen) coffee has bottles for vanilla and hazelnut flavoring. Seems like it is the only place is Baltimore that offers this package. May fly from home airport on South West next time with an airport transfer. One big advantage of this package your bags can be overweight and you can bring as many as you need.

Well I want to nominate the assistant manager, Christina, for employee of the year! She went above and beyond to make our stay very satisfying. There was an issue that had us ready to pack up and almost go back home but she calmed us down and offered us another room and complimentary vouchers. But what made her gestures so outstanding was the fact that she was very reassuring, compassionate and personable which made it a very excellent customer service experience. I will definitely be back.

We had a time at a Great deal, shuttle service was great! Would do this again nice, clean,comfortable hotel,enjoyed the pool, great breakfast, very nice and helpful guess services.Would absolutely do it again!

Booked this hotel due to its proximity to Johns Hopkins Bayview. Staff was very friendly and cordial. Rooms were immaculate. Lots of pillows! Loved the organic toiletries. Family enjoyed the breakfast buffet. Great experience!

Ummmm. Because the staff was exceptionally friendly and helpful, I was happy. The lobby has been painted but is has about 20 layers of paint on it. Ceiling tiles were dirty in many places. The furnishings were updated but the room and bath still has a 1980s feel. The room carpet needs a deep cleaning. The towels were clean...but they were thin, old, and felt like sandpaper. The mattress had a plastic covering on it which mad me feel like I was sleeping on a gym floor mat. However, for what it's worth, the shower felt really great and housekeeping did an exceptional job keeping the place clean. The breakfast offerings were good. However, the sausage and the hash were burnt and greasy. Luckily, we only stayed for a night. Won't be back.

The Staff was friendly the elevators needs to be updated. The water in the sink and bathtub came out yellow when I first turned them on. Which never happened before. The water did clear up after I let the faucets run for about 5 minutes. The breakfast was better than most hotels. I will stay again but next time I will complain about the Yellow water coming out the faucets.

The people at the hotel were very courteous and friendly. The room was very clean. The KD Elite shuttle service was professional, prompt and made the trip to and from the cruise port easy and pleasant.

The park and cruise package was so worth it. For the same price as parking at the port, we got the night in the hotel, breakfast, and round trip transportation to the port. The hotel was a very good experience. It was clean and everyone was very nice. We would definitely stay here again.

My stay was based around an appointment at Johns Hopkins Outpatient. My first room, the toilet was broken and my neighbor was yelling at his tv (not the hotels fault - but you could hear everything through the walls. I asked to me moved to another room with a working toilet only to have it stink like cigarette smoke. I tried the room for about 45 minutes until the smell gave me a headache. So, I ended up with a third room. I wish that I could post pictures of how dirty this hotel is. The final room the sink and bathroom floor were gross. On the way to my room the floor in front of the pop machine was soaked with water. Just a dirty hotel. Then to top off my experience I had request a shuttle to Johns Hopkins for the morning. I told the staff what time my appointment was and they said no problem that I would be there in time and arranged for my shuttle. I ended up being 10 minutes late for my appointment!! I would have taken an Uber if there was going to be any issue. My whole trip was centered around this appointment. Not a happy guest.

My husband and I had never been to Baltimore, and we were scheduled for a full day of appointments at Johns Hopkins Hospital on Monday November 12, 2018. We arrived on Saturday November 10, 2018. We were pleasantly surprised to find all the extra details this hotel organizes to make patients of Johns Hopkins comfortable. We received a 10% discount on our meal in the hotel restaurant. A whole floor is reserved just for patients and their families. They have a lounge with dining tables, couches, a big TV, and computer stations just for patients and their families. The shuttle dropped us right at the curb of the Outpatient Center for our appointments, and picked us back up. Not having to worry about directions or parking made it so easy! We really appreciate everything that they did!

Easy access from Interstate 95. The hotel provide free parking and good breakfast. The room was spacious & spacious but feel a bit old but still a comfortable room. The hotel staff are friendly and helpful. The hotel has free shuttle service to & from Inner Harbor & few other places that really make this a good choice for us. My only complaint is the access road to the hotel is in a bad shape with plenty of potholes, be careful when driving to the hotel.

Me and my family stayed here just a few days ago for an appointment at John Hopkins. I will say this place was the perfect location for our stay and the hotel lobby was very nice. The staff were all very friendly and the bar area was nice. The restraunt/breakfast area was ok, and the breakfast was pretty standard for a hotel. The food was great, in my opinion. My husband and mother had a steak and crab and they both said it was great and cooked to perfection, it was actually very surprising how good it was! The rooms were ok. Our room was fine, standard hotel room, felt like it was clean enough and quiet enough. My parents room had a strong smell of mold though, which wasnt great as my mother was sick and there to see a doctor. So thats why my review was average. You do get a discount if you are there for an appointment at the hospital. So that was really nice. Recommend if you need a place to sleep for a night or two and need an affordable place to stay near john hopkins.

We always use this hotel and shuttle service along with the park and Cruise package. Never disappointed with the service or value. We take the shuttle to the inner harbor the night before the cruise and then take the KD Elite shuttle to the cruise Port on the day of the cruise. Each time has been a great experience!

Hotel is beautiful inside, and the room was clean and modern - nice big TV, AC worked great, offered great view of Baltimore from the 8th floor. The spread for breakfast was the best I've ever seen for complimentary.

Amazing Hotel :) The service I experienced was top notch! I liked the room,the location & amenities! Would recommend to all! If your looking for a convenient location, great prices, free parking, free breakfast and avoid the hassle of going downtown, this is the place for you! Conveniently located off of I-95 exit 57!

We have become regulars at Best Western Plus since our first stay. They have special rates for patients at John's-Hopkins Bayview, which is very close by. Rte 895 is a stone's throw away. Staff is always pleasant, helpful, and ready to accommodate.

Was thinking about giving a 3 star but since the staff was so nice I gave it a 4. First I'll say what I liked about the place. As I said before. The staff was really nice and helpful. Room was clean and beds were comfortable. Rooms were cleaned everyday and beds made. The problems I had there were every single day we had to have our key cards reprogrammed which was a pain when you are on the 10th floor and out of the 4 elevators they have only 1 was running. You had to wait at least 5 mins for an elevator. My second night there I had no hot water for a shower. None at all. What hotel runs out of hot water. Even with the problems I would probably stay there again since they were only minor problems.

Stayed here twice during a recent 8 day vacation. It's OK but not great. Ice machine on floor didn't work. Soda machine empty. Telephone in our room didn't work (had to call them on my cell phone to complain). Room adequate but outdated. Both TVs small. Few plug-in's by bed. Breakfast hot & OK but mostly microwaved food.

This was our second stay at this location. Last year was great. We recommended it to several people and had several people going on the same cruise as us book this hotel. Well I will never make that mistake again. The rooms are ok, but the management is not very good at all. Had unsupervised kids 5-12 running through the halls at all hours of the night banging on walls, the ice machine, Screaming and yelling. Called the front desk someone comes up and evidently didnt care or didnt check because it never stopped, they book events here and 90% of the issues was from people there for the events. Majorly drunk people all over the place. They were definetaly over served by the facility. Pool was shut down due to a "health concern" which was obvioulsy shut down by the Baltimore police who seem to spend alot of time at the hotel. Elevators were out of inspection and were unsafe at best. They would move up and down after the doors were open and you could feel the cables bouncing as it was moving. Not a smooth ride at all. Parking was a nightmare, drove around the parking lit for 20 mins waiting for a spot as it was filled up by event guests, which this hotel seems to cater to more than people staying here. If you want rest I would not recommend this hotel it is definetaly in need of some changes and customer service training and safety upgrades, will not stay here again after this stay.

Nice hotel that offers free airport shuttle and for a 25.00 fee shuttle service to and from the cruise terminal. Hot breakfast was good with variety of food also across the street is a fast food restaurant that was good for take out only. I recommend this hotel. Donnell was our shuttle driver that took us to the cruise terminal he was very nice, professional and friendly.

I travel frequently for my work. This place was very different than most I've stayed in. It appears they are trying to seem like an upscale hotel. It's NOT. No coffee in the lobby for guests after traveling and might be a bit tired. "There's coffee in the room" I was told by a rather snobby lady. You know, that crappy cheap stuff with the little condiment pack with powdered creamer. Yech!!! Next, here's your ticket to get breakfast in the morning, admit 1. Oh, and here's your parking pass you must place in your vehicle or get towed. Leave bags in lobby, head back out to vehicle. I proceed to the elevators to ascend to the 9th floor, elevators in which the digital floor display is in hieroglyphics due to burned out display. The room was nice, clean and had decent wifi. That's where the good ends. The coffee in room was ONE coffee pouch, One condiment pack. Sure, I could have called the desk and requested more but aggravation got the best of me. Decent nights sleep, relatively quiet, comfortable bed, etc.. Breakfast at 6:30 am, sharp!!! Not 6:25, 6:28, but 6:30, sharp!! (see attached pic) Usual fare of motel breakfast foods. Stale Raisin Bran, pre-made gross omelettes. Turn in my keys at the front desk and ask for receipt, standard procedure, right? Wrong. I paid online, they can't access it, it was emailed to me. ??? Tried to print out receipt next morning at home, "site not available". The fun !!!!

My husband & I visit Baltimore often, since he received a heart transplant at Johns Hopkins. This hotel caters to Hopkins patients and their families - there are 2 floors devoted to them, and they offer a discount not only on the room, but also for food in the restaurant. The rooms are comfortable and there is a lounge for Hopkins folks as well. The staff are kind and welcoming - we love coming here! A note about the hotel restaurant - the food is WONDERFUL!

My daughter and I stayed here for a recent medical trip to Hopkins. I chose the hotel based upon its location to Hopkins and the free parking. Other hotels I looked at charged $35-40 for valet-only parking. I liked the accessibility to my vehicle, as I'd read valet parking can sometimes take too long to retrieve your car. With medical appointments, that was not an option. This hotel also offered shuttle service to Hopkins and the Inner Harbor for meals and entertainment. Even though we had our car, driving in Baltimore is a bear, so the shuttle service was a nice option. The hotel was clean. The room was nice. The bed was comfortable. It's not a vacation destination, but it met our needs for business travel.

I spent one night at the BW Conference Center Hotel on a vacation trip. The hotel is much larger than the usual BW hotels and slightly above standard. The location fitted perfectly my needs: close to downtown (15 minutes by car without traffic) and free parking. There is a theater in the same building, which did not bother me. Across the parking lot is a McDonald's restaurant. The room was quiet and clean but a little bit worn. The furniture needs a makeover. Bathroom fitting was leaking. Breakfast was tasty, but not exceptional. Overall, it was OK. I would probably choose the hotel again, even for a longer stay.

Booked the park and cruise package. Nice hotel convenient to inner harbor area. Hotel has free shuttle to take you to harbor area. We did not use this service since we had our car. Shuttle service to Port for cruise was provided by KD Elite Transportation was poorly run. Bus pulled in and we never heard driver announce that he was loading passengers. We happened to see people getting on bus and walked out to bus. He told us we were on other side of lobby so didn't hear him call for us. In fact we were sitting 10 feet away from check in table. Had some confusion about where to park our cars. Some people were told to park in back, side and front of hotel. Breakfast was your standard hotel breakfast with waffles, pancakes, scrambled eggs. Bar on site was nice place to site and have a couple of drinks. Would stay at this at this hotel again.

I was on a business trip. The check in experience was quick and painless; the lady who checked me in was particularly nice and professional. The room was good. Clean, comfortable and the bed was very comfortable. Usually when I travel the bed either feels like sleeping on a marshmallow, or sleeping on a rock. The bed in this room was, like the 3 bears story, just right. Having a microwave, refrigerator and a nice sized flat screen TV in the room was nice. The room was clean-the service staff takes the time to do it right.The hotel has a breakfast buffet in the mornings. Most hotels do a few danishes, some coffee and call it a buffet....... This one has what is best described as a "full spread". VERY wide selection of breakfast items-cereal, waffles, yogurt, bagels, biscuits and gravy, sausages, fruit, etc. Well done overall.If you get a chance, check out the Tradewinds restaurant on site. The food is exceptional, decently priced and room service was on the ball. It's a good place to eat. All in all, a good hotel stay.

My stay here was awesome. Everything is clean, the staff is really nice, check in was very easy. The food they have at the restaurant is really good. Pool area is good for kids and they also have a hot tub. I will definitely be coming back to this hotel

We had a wonderful stay at this hotel. The food in the restaurant during dinner was excellent and reasonably priced. Our server Angel and Jeremy provided us with outstanding service. I highly recommend this hotel because of the price and the convenience. We will definitely be back. I do not understand the rating of a 3.8 because everything that we asked for and did and saw in the hotel were spot on. The manager Omar was on top of things. Thanks for a great stay Charles

This hotel is located just off a major intersection of a number of interstates, so for traveller's is ideal. The hotel runs a free hourly shuttle to downtown & harbor area, which I would recommend due to high parking costs in town. This is a large hotel and the decor is a little dated, but in immaculate order. The rooms are large as is the bathroom. The staff are knowledgeable and pleasant. The breakfast has a big range of food available and is buffet style. I was surprised as it's free of charge! All in all a really excellent choice, with free parking, I would recommend this hotel.

The service from front desk, shuttle service, breakfast were outstanding. We used their park & cruise room option and were very impressed with how well it worked out. They made our arrangements for the transportation to cruise port and back and let us park our car there at no addl charge. This was the way to cruise! We loved the free shuttle service to the Inner Harbor the night before our cruise too.

Frequent visitor, we travel there at least 2 to 3 times a year is close enough to the harbor but for now from the crowd and they provide shelter shadow breathless service is excellent in a room is always clean we enjoy the comedy club downstairs see you next week

The hotel needs some renovation. The room was very clean but it was damp (probably because of the air conditioning). Things were a bit dicey when we checked in. The two night reservation was booked under two different names and although we had called to have them linked, we were not allowed access to the room until the second party arrived. We did like the park'n'cruise with shuttle to the cruise terminal which is why we had made te he reservation

Large parking area which is great. Breakfast is great. We start work or leave at 630. Just wish breakfast could start a little sooner or maybe have some quick stuff on the run. Other than that great place. Some construction work around the side of the parking lot but no issue. Will stay here again for sure.

Stayed for four nights. They offer a special rate for those staying in the area for Johns Hopkins patients which was great. The food at the restaurant was surprisingly good and affordable, plus the bartender was fun. Front desk staff was very friendly and accommodating. They have a shuttle but it only goes to 5 specific destinations at predetermined times, just something to note. The room was basic but well maintained. Will stay again when we need to go back.

This hotel was a great find. it"s located in a quiet suburban setting close to BWI. the hotel is extremely clean and the breakfast is better than most buffett offerings. An easy walk to the light rail puts the inner harbor a short 15 minutes away for 2 bucks!

Excellent hotel with very comfortable beds. If the pool is not open....ask again! Breakfast is wonderful, full of options. Elevators are plentiful and fast; as is parking. I asked for side-by-side rooms and the hotel accommodated.

I have gone there for several years. The rooms could probably use some updating, but that does not outweigh the cleanliness and comfortability The staff are unbelievably caring and helpful. This place has become my second home.

We had a family member having surgery at John Hopkins hospital and we stayed 2 nights here. First BW gave us a special rate, approximately a 20% discount on our rate, gave us free continental breakfast (which was wonderful!!!!!), and gave us a 10% discount on all purchased meals from the onsite restaurant because we were linked to John Hopkins for a patient staying there. The hotel was spotless, beds extremely comfortable and nicely decorated, the food was great, and the staff was wonderful! Of further visits are in this area....we will definitely stay at this BW.

We always stay here when my husband has an appointment at Johns Hopkins. The free shuttle service is a blessing. Also included is a very nice free hot breakfast. The hotel restaurant serves very good cream of crab soup. The entire hotel and restaurant staff were very professional and friendly.

The room was clean and the amenities worked well. Could use some more outlets than what is provided. The air conditioning sis work, but it seemed to turn off and on constantly. The AC unit was loud making it difficult to sleep.

The room was clean. The breakfast had a good variety of items to choose from. The hotel was right off the highway. The beds were a little too soft for my liking. The remote did not work all that well for the television.

We have stayed at this Best Western on several trips to this area. It is nice and convenient to the Beltway. The rooms are nice and clean. The breakfast was good and there were a couple of choices available. Any other meals/restaurants were not far from the hotel. The staff has always been friendly and accommodating.

Though the hotel is not located on the Inner Harbor, the benefit of having free parking and a free shuttle makes up for it. The hotel is a busy one with tours and groups staying there, it handles it well. The rooms are fine and the staff is friendly and helpful. I've returned twice and haven't been disappointed. A bonus is the short drive to one of the best seafood restaurants in town. Think Maryland Crab Cakes!

The hotel was very nice. Not sure why so many poor reviews. The raoute from I-895 brings you in to the rear entry and is definitely no scenic! The restaurant is convenient and pretty good. The shuttle service provided with the Park and Cruise deal was superb, as is the efficiency of embarkation and debarkation of the Grandeur of the Seas, We were pretty tired after dealing with NoVa traffic so we didn't explore Charm City! We will definitely stay here for our next cruise....May of 2019 on the Grandeur again!

I stayed at this hotel with a friend having surgery at John Hopkins Hospital downtown. The John Hopkins floors in the hotel are over sprayed with disinfectant that it is not tolerable. It made me sick and I was not the Hopkins patient. The bed was heavily sprayed with disinfectant. I had to request new bedding. We requested another room but after checking 2 other rooms, they were all the same. Hopkins patients are restricted to 2 floors in the hotel. The front desk told me that they use the heavy disinfectant on the Hopkins floors. I reported my experience to the Hopkins Accommodations office but the hotel remains on their list. Go to another hotel on the list, not this one.

Overall, I thought BW was a nice hotel. I was in Baltimore to visit my family. The day of check in, my Aunt went with me. She insisted on paying for the room. She handed the man behind the counter her credit card. The man behind the desk did not say anything about a prepaid reservation and handed the card back to her as if he used her card to pay for the room. I received my credit card bill yesterday and the charge was on my bill as I used my card initially to make the reservation. I contacted the hotel and spoke with a woman who stated the reservation was "cancelled". I explained that I stayed there and explained the circumstances regarding payment. The girl I spoke with had an attitude stating I needed to call Priceline ( who I reserved with) which I already had done and they referred me to the hotel. Obviously, when it comes to billing the staff is somewhat inexperienced. Concerned for my Aunt's credit card, I immediately contacted my Aunt to make sure her credit card did not acquire another charge from Best Western. I gave this hotel 3 stars due to the experience with the customer service upon check in and via telephone.

We had an overnight trip to Baltimore to see an Oriole/Yankee game. This hotel was about $100 less than other hotels in the downtown/inner harbor area. For our purposes the hotel was fine; clean room, comfortable bed, free breakfast and convenient to the stadium and inner harbor/Fells Point. Our only complaints were the long check-in process and a somewhat working TV. All in all a good less expensive alternative.

Went down for the Yankee Game at Camden Yards. Looked at the hotel options and this was the least expensive for what I though was a decent hotel? I thought right and it was exactly as expected. I would say 3.6 stars is a fair rating. I only stayed 1 night but it would have been fine for 2 or even 3. The beds were okay, the lobby was okay and the staff was nice and got me on to the free shuttle to the convention center right across from the stadium. It's about a 15 min ride away so not where you want to stay if you want to be walking distance but I didn't care about that. We actually Ubered back after the game. Restaurant there was fine. I had a good burger. I would definitely recommend for Yankee fans going down. Price was right and nothing wrong with the hotel.

My wife and I live in NJ and planned a mini vacation weekend. We booked this hotel for 1 of those nights. Upon check in we had to sign a form saying they take no responsibility if our car gets broken into/stolen. When we arrived in our room it smelled of cigarettes and mildew. The bedskirt was filthy with stains, dirt and hair balls in the corners of the room, the only window in the room was covered with a white film so we were not able to see out and the bathroom toilet had pubic hair and urine on it. We looked at each other grabbed our bags and walked out. Stopped at front desk it was a non refundable room so we were out of luck! At that point we did not care we got into the car and found another hotel which was great. Very unhappy with Best Western wont be staying ever again.

Great staff!! Lost count how many times we have been here. Shuttle Bus is still top notch. Complimentary breakfast with GOOD Coffee. Room was clean and the Maid was accompanied my small request. We will be back next year.

Hotel has great shuttle service that can take you to key spots in Baltimore. I stayed on the 10th floor which seemed renovated compared to the lower floors. Room was clean and beds were comfortable. Staff was very attentive to my needs. Had to get a new fridge since mine was broken and it was changed in 10 minutes. Overall good for a short stay.

Unless you like 100 degree hallways and sweating like a pig as you walk to your room...don't stay here. The hotel was rundown and needs serious renovations. You will have a view of the hood and there are plenty of sketchy individuals in and around the hotel. The front desk staff couldn't care less about your issues or complaints. There were signs of mold and water damage in my room. And there is nothing executive about the 12th floor. You can see around the frame of the door...light shined in all night from the hallway and the walls are so thin you can hear the person across the hall taking a shower. The desk chair was broken and the toilet barely flushed. The bed was super comfortable but the front desk never responded to my need for an additional blanket. Not to mention I left food in my room and asked to go back up to get it. The housekeeping staff said there was no food left, but I saw that same food on their cart. This hotel was super convenient for training but I would never stay there again.

I stayed at the hotel while my spouse underwent brain surgery. The night we arrived the television did not work so we reported it and was told "Maintenance is off duty for the day." I told the hotel staff we would be at the hospital all day the next day and asked them to look at the television. When I returned to the hotel that night the television still did not work so they told me I could move. Yes I had to pack up and move all our belongings. After moving to another room I was told I had to move once again, because they needed the room. What? After speaking to the Manager I was told I could stay in the room. Around 10:00 p.m. Friday evening I heard someone trying to get into my hotel room (I was in bed) so I quickly dressed and opened the door. There was 5 men not in hotel uniforms at my door and instead of apologizing for disturbing they began interrogating me asking me why I was in the room. Not only did they question me they insisted on entering the room for some type of "Inspection." I had enough so I checked-out of the hotel. I would not stay at the hotel again if they offered the room for "Free."

Needs updating!! I had expected that the hotel would be a little old but was disappointed to find boogers on the wall, wet/sticky carpet, A/C ran all night and still felt stuffy and the bathroom paint was peeling. The continental breakfast was pretty good though. I would not recommend this hotel to anyone. We only stayed for one night. It was conveniently close to the main highways.

Large hotel, considered non-smoking, but people were smoking and covering a nice large area of the hotel front. People smoking in their rooms, including marijuana. Food and garbage from a previous stay was found in our room. We found it under the chair and bed on our departure day while checking to make sure that nothing was left behind. Laundry facility was crappy. Space for 3 washing machine, but only 2 were up, and 1 was completely down while the other was being used by another guest and it sounded like the machine was going to explode. Needless to say, I didn't do the laundry. Breakfast was very good - lots of food and nice variety. Staff was pretty good. although I felt that the manager didn't care too much to resolve the situation when we complained about the smell of marijuana seeping into our room one night. Rowdy crowds and lots of hood rats staying there. Not enough handicapped parking spots - large lot with approximately 10 spots, give or take.

This Best Western is about average for a Best Western with the included breakfast being a high point and also they fact that they have a Stay&Cruise package that is excellent if you wish to take a cruise on Royal Caribbean or Carnival out of Baltimore.

We were back from Baltimore 3 days ago and stayed in this hotel for 7 nights. Overall we had very good experience with the hotel: clean, good breakfast, fast elevator, free and convenient shuttle service, great location for major attractions. Plus there is gym and indoor swimming pool. The restaurant staff is very friendly and helpful, especially Nuve and Zizi, they make us feel at home, 5 star employees! But we do hope that the manager-on-duty is as friendly and helpful as each and every other employee of the hotel, professional service to improve!

Did a lot of research before booking here. Free parking, breakfast and Inner Harbor shuttle makes this a Best Value in my book. Comfortable rooms, microwave, fridge and pleasant and helpful staff really made our stay memorable. Highly recommend!

We stay at Best Western properties when we travel. They usually have great service, clean rooms and good breakfast choices. The Property in Baltimore Conference Center was what we expected, clean, reasonably priced and had a good breakfast. Only issue we had was a mess left in bathroom after a slow drain was reported. Overall I would recommend and stay at this location again. Easy on and off interstate and easy to access inner harbor.

Very clean hotel and very nice staff. They recommended were to eat and the breakfast buffet was very good. Beds really comfortable and clean and the rooms very spacious for family of four. Overall stay here again.

Nice hotel but needs some refreshing. Clean rooms and nice staff. Has shuttles to downtown/waterside Baltimore. Breakfast was adequate - typical free buffet. Lobby area nice and free parking. Private car is nice so as to choose from many nice restaurants in the Baltimore area. Hotel is a great stepping off point - not much near the hotel but as mentioned - the shuttle service to downtown is free and runs often.

The room had a terrible odor. We had to keep the air on 70 to help combat the smell. The rooms are outdated. The bathroom tile was disgusting. The vent didn't work. The staff was friendly. The pool was closed for repair. The tv remote barely worked.

This hotel had many pluses. The staff was caring, understanding and helpful. The restaurant was a delightful surprise. If you stay, try the crabcakes. They are incredible. The breakfast was also a great plus!!

very noisy until 3am couldn't sleep room smelt like drugs no towels at check in.Location was good close to cruise ships shuttle was good breakfast buffet was good Asked for toels took s long time asked for air fresher never got

We needed a hotel close to the port in Baltimore. Best Western Plus had a package that allowed us to leave our car and shuttle to and from the pier, what a convenience. The room and breakfast were great as well!

Excellent stay and service.would love to stay here again and recommend to my friends and family.front desk and restaurant staff was friendly n caring. Love hotel amenities.beautuful location and close to Harbor.

I chose this hotel because of the great deal. Was not really expecting too much but I was really surprised with the amenities, especially the breakfast. The check-in was easy, the elevator is a little run down, but not a big deal. The room is spacious, and was gladly surprised with the organic soap and shampoo. There is a free shuttle going to the city but one has to reserve beforehand. The driver is friendly and knows the city pretty well. The highlight is the breakfast. There's a big spread of breakfast here guys. Pancake, bagels and spread, toast, chicken and pork breakfast sausage, scramble eggs, fruits, cereals, yogurt, juice, and a lot more. I was indeed impressed considering the amount I paid. Will definitely recommend this to friends.

I mistook the location of this hotel, I really need to look at a map while making reservations. I wanted to stay on the other side of Baltimore. Because of this we only slept here and did not take advantage of any amenities. There is a comedy club on the first floor and the lobby is nice.