BEST WESTERN The Webbington Hotel and Spa,  Axbridge

3.5/5  - based on 889 guest reviews.
Loxton, BS26 2HU, Axbridge, Great Britain - See map
+44 1934 750100 +44 1934 750020

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1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Sauna
    Sauna
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Situated prominently on the Southern slopes of the Mendip Hills, the BEST WESTERN The Webbington Hotel and Spa offers the very best of comfort and cuisine in beautiful surroundings. This Edwardian manor house has superbly appointed bedrooms, luxurious bars with stunning views and a comprehensive leisure and fitness club with heated indoor pool, cardiovascular suite, gymnasium, steam room, sauna and floodlighted tennis courts. A simply remarkable place to stay and enjoy the delights of the West Country. Enjoy your stay.

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Room 1

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based on 894 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
253
Verygood
 
266
Medium
 
213
Poor
 
110
Horrible
 
52
Business Business 117
Couples Couples 431
Family Family 147
Friends getaway Friends getaway 94
Solo travel Solo travel 16
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Value
BEST WESTERN The Webbington Hotel and Spa,Axbridge
  • 5
    « 2 night break »

    We stayed at the hotel for 2 nights it was clean and comfortable the staff were very helpful, we used the pool both nights and had a very relaxing time.the breakfast was very good plenty of everything we would definitely stay here again.

    5
    « Great wedding venue »

    Had the perfect wedding.. this is a great venue for an outdoor wedding. We had the perfect day package which meant everything was included in one price. The accommodation is lovely and staff are friendly and welcoming ??

    4
    « Weekend break »

    A good hotel, very old so has some nice quirky points. Room was clean and bathroom had all facilities. Bar could do with a spruce up to make it seem more homely, at the moment it s too open and cold, not welcoming. The food was great, service was great, overall very good

    3
    « 2 nite stay »

    Location of hotel superior choice of breakfast was excellent staff was very helpful at breakfast Downside booked a room which we told bridal suite as the room i wanted was taken at time of booking was not impressed standers for that type of room should have been superior dead flys and bit's of paint flakes on the carpet dust on bedside cabinets very cold as no heating windows open when arrived in the room so i complained to reception it was twice had to do this to get heating problem sorted then no cups in room when staff cleaned it for size of room the shower space was rubbish couldnt bend down in it should have been bigger for wat u pay to stay there in that room should have been so much better

    4
    « A quirky building »

    I spent 3 nights at this hotel recently. The breakfast buffet was reasonable for a hotel of this size & the table d`hote dinners were excellent - good range of choices for each course, food cooked to perfection & very tasty. The staff were, without exception, very friendly & courteous. The building itself is very strange as, depending on the location of your room, it is likely that you will have to leave the building, walk across a courtyard outside, then back into another wing. This is not ideal if it is wet & windy outside. In addition, there are lots of steps up to reception, then many more need to be negotiated if your room is on the second floor. There is no lift, so trying to carry a suitcase to & from the room is not acceptable. I asked for someone to help me with my suitcase at a certain time on the morning of departure, but no member of staff arrived to carry out this task. Fortunately, a charming young man, part of the cleaning staff, saw me struggling down the second storey stairs & asked if he could help. He was an absolute credit to the hotel & very kindly carried my suitcase all the way to the main drive.

    4
    « Tired but clean »

    Have just returned from a 3 night break at this hotel. We went bed breakfast and evening meal. The hotel is set in a superb location, on a clear day you can see as far as the quantocks, and north Devon. The staff are very friendly and helpful. We found the hotel very clean and the bed very comfortable. The hotel is an old manor and I felt the interior was rather drab and tired. There was absolutely nowhere comfortable where we could sit in the evening and have a drink. The bedroom was very small, had a dirty carpet and lacked double glazing. At one stage the curtains were blowing in the wind. We had no control over the bedroom temperature and at times it got a bit cold. I didn't use the spa facilities as on examination didn't like the idea of having to walk through gym to get to sauna. We stayed in room 204 overlooking a bank. Still worth a visit.

    5
    « Beautiful setting and property. »

    We really enjoyed our stay from start to finish. The hotel is a lovely Edwardian property overlooking the Mendip hills, which we could see from our room. The room was spacious, comfortable and clean. The staff were very helpful, friendly and professional from start to finish. The dinner menu was varied and good quality and the waiter was very professional. The only thing that spoiled the evening was a couple with a small child that they had playing a noisy musical game that you could hear over the classical music being played. Other than that it was a great evening that was enhanced by listening to an orchestra that were staying there! The lady that gave our massages and did my nails was great too.My partner said that it was the best massage that he's ever had! The pool is a nice, clean area with fantastic views too. Just a shame that children are allowed in there - hard to relax with them screaming! Maybe there could be an hour or two over a weekend that is child-free. However, Webbington is a great hotel with great staff, food, rooms and setting. Would definitely recommend it and would return again.

    4
    « Is this a spa? »

    This review is so odd I want to rave about certain points of the hotel but am frustrated on others. Let me explain with Pro's and Cons Cons: a spa with no Jacuzzi and the oddest layout I have ever seen. When you enter the spa/fitness area the reasonable sized pool is to your left. nothing else there so we asked where the sauna and steam room was. This is were it gets odd you have to walk through the testosterone filled fitness class, easy for me not so much for the women who have to push their way through in their soaking wet swimming costumes. A bit intimidating for some women. in and out of steam room straight into weight lifting grunts. Due to this we used the place once. Our reason to visit was that it was a spa this however spoilt what could have been a great couple of days. The rooms were mostly across the courtyard which was fine in the dry not in the rain. We did find a way around that saved this but if this is the case signpost it do not push people through the courtyard. The rooms were fine no press etc. but clean. Double room when we walked in bed looked huge only to discovery two singles pushed together so no centre of bed. check your satnav this is one of those places that the satnav can send you down 3 miles of single track Pros: Probably one of the best hotels for quality and taste of the food we have been too in a while. The self service breakfast was great. I always mark a hotel by the quality of the bacon and sausages served at breakfast this was top notch. staff were very helpful and professional The hotel was very clean and plenty of parking. Overall: If you want a spa break then its up to you if you mind walking through the very well stocked gym or you just want an hotel for a short break. If the latter great hotel prices/food great go for it. unfortunately I went for the previous.

    5
    « Lovely weekend away »

    My partner and I stayed here for bank holiday weekend in May. We had a fantastic deal via Booking.com and spent 3 nights here. The location is beautiful. We sat on the verander one evening and had a couple of drinks admiring the view. Also- great central location. We went to bath for the day (which was approx 45mins) and Western (approx 25mins). The room was clean, simple and spacious. It also come with a separate bathroom with an actual bath!!! (Which is rare in hotels these days) The hotel grounds were so pretty, it has a very old fashioned/vintage feel to it.. but I thought it was lovely! The food in the bar area was good, your simple chicken and chips, burgers, nachos etc and not bad priced. Drinks at the bar were resonably priced too. We ate in the restaurant once and I wasn't too impressed. It was very fancy, very small portions and quite pricy, which doesn't do it for me. Overall - it was a lovely weekend her away! Would defiantly return!

    2
    « Weekend break »

    Over rated hotel, poor dated reception area, no notice taken for special requests, no Tv remote controls, no heating in rooms, mound in bathrooms, spa poor, steam room dangerous, shall not ever return

  • 5
    « Nice hotel »

    Stopped here with my son on the 27th following a trip to the speedway to watch the sheff tigers v sonerset meeting.the hotel is quite imposing and very atmospheric once inside and you definately get that distinct edwardian feel about the place which is very pleasant.the room was in the courtyard building so a few steps to negociate but the room was clean.bed comfy and shower more than adequate.breakfast is an option here but is very good value for what you pay.probably one of the best breakfasts that i have had with plenty of choice.it is a buffet breakfast so i would go for the fill english every time.very tasty.all in all a very enjoyable 1 nights stay.would i stay again.yes but hopefully for longer next time.

    3
    « Shabby Chic and difficult to find in the dark! »

    I was looking forward to staying here and must admit to being disappointed that I wasn't able to stay for longer - just to use the pool and give it a chance. Didn't arrive until 8.00 p.m. so really just wanted to eat and sleep. Room was fine, if a bit musty smelling - like there was a damp problem but the facilities were OK. Due to being late and tired we had the bar menu served in the restaurant - burger & chips was OK but no more than that. Waiting staff very sweet and attentive but not overly so. Breakfast was nice. Some of the public areas did look as though they needed a coat of paint. Just wish I'd had a bit more time here. I will need to return to Weston Super Mare but, due to the nightmare journey in the dark to find it (note - a better sign to the hotel would have proved useful) I'm not sure I would chose to stay here again.

    1
    « Relaxing spa weekend »

    Awful....£110 on treatements and nails still not dry after 5 hours.curtains mouldy very annoyed after 2 hrs drive checked out refund of £95 given for room.AN expensive waste of time.......went 5 miles down the road and stayed in smiths on the seafront £69 and spotless

    2
    « Disappointing »

    Having visited the Webbington Hotel numerous times when we were younger and enjoyed it very much my wife and I decided to book in here for a (very rare!) night off from the kids. We have very fond memories of this hotel but sadly when we arrived the entire place was looking very 'tired', I would guess it hadn't had much done to it since we last stayed (about 8 years ago). upon arrival we were greeted by a very friendly receptionist who gave us the keys to our room, unfortunately this was not the room we had booked so we had to go back to reception to inform them. the reception staff could not have been more helpful and found the correct room for us which was much better. we visited the pool and spa area which seems to have stood the test of time much better than other parts of the hotel. We decided to book in to the restaurant in the evening as we didn't want to drive anywhere and also the restaurant is, according to the website, "One of the best restaurant in Weston Super Mare". I don't believe this to be true. The food from start to finish was average at best and awful at worst. Two starters were returned to the kitchen as they were almost inedible, nothing had any flavour whatsoever. The main courses were marginally better but still distinctly average, I have had better food in a Wetherspoons. The waiting staff were brilliant however and changed our meals without hesitation. eventually we spoke to the restaurant manager who agreed to wipe our starters from the bill and offered 2 glasses of wine as a goodwill gesture which we accepted. Needless to say we decided against dessert. On the whole the hotel has some excellent staff who are doing their best despite an ageing hotel and a chef who is frightened to use any form of flavour in his dishes!

    4
    « Stop over on the way down to Devon »

    We were in a room looking over the front of the hotel - the views were incredible. The room was a decent size with 2 armchairs, huge double bed and snug ensuite. We booked through tripadvisor and got a decent last minute deal. We were only staying for the 1 night on our way down to Devon, so we weren't looking for luxury, just a place to lay our heads for the night. The hotel looks really nice from the outside, and has got decent amenities. The only thing to look out for is the stairs. We had to climb quite a few stairs to get to our room with a lot of bags - I don't think there was a lift. We stayed on a Thursday night and so it was pretty quiet. We didn't use the bar or restaurant so can't comment on the service or food. I would stay here again on our way down to the South West.

    5
    « A real gem »

    We booked this hotel as it offered parking and 24 hour reception - as we were dropping our dog off at a nearby vet and were unsure of our arrival time. We ended up staying two nights and although concerned for our dog, we had a wonderful time. We could not believe that this hotel could offer such value for the modest price we paid. What we loved : the history - an Edwardian family home turned 1950's hot spot night club, turned family friendly hotel; the amazing walks onto the Mendips and National Trust woodland - right from the doorstep; the luxury pool with fabulous views of Somerset levels; the relaxing sun terrace; the wonderful service (we needed a gluten free / vegetarian meal and although not on the menu, staff were ultra helpful and offered us 3 options). The whole place was spotlessly clean and even though staff were busy as a wedding was about to happen, time was taken to make us welcome and well cared for. I'd certainly love to return as soon as possible. If I could change one thing it would be to have dog-friendly rooms available as I'm sure many dog owners would love the walks from the hotel.

    3
    « OK »

    Good price via the Best Western website, which was actually a couple of quid cheaper than Late Rooms/Booking.com etc etc.... I don't like the trick of charging twenty quid for two for breakfast. We seem to have lost the blanket across the board B&B rate, which after all is what people really want when they are staying away from home isn't it? I feel it's really 'off' doing this. Why make rooms appear artificially cheaper than they are in reality? Nice location, M5 motorway close-by not that intrusive in terms of noise. Good old country house style hotel. Reception experience was overly long and laborious and what proper hotel these days makes you pay on arrival???? It's different if one takes advantage of a 'pay in advance' rate online for example. They already had my credit card details that reserved my booking and also for the 'extras' I might accrue in the bar and restaurant so I'm not sure if they thought I looked like the type of bloke who might do a runner! I'd been driving for five hours and didn't need a long stay at Reception...just saying. The receptionist chap kept saying 'Alrightee guys' too which I found irritating... The room was really good although up and down dale to find located in the out building. Pleased with that element. Not that impressed by the breakfast experience though. Indeed I left half of it and I NEVER normally leave a full English, I can assure you. The items were on a hot plate under metal cloche type things and so were a bit past their best by the time I got there...to be quite honest. I also judge a quality hotel by the quality of their breakfast orange juice and sadly they failed that test. Also my first pot of coffee was good quality. Why was my second one definitely Tesco Value? No need for them to do that regardless of what the room tariff. Trust me I can tell the difference between good and bad coffee... However, the waitress was nice and helpful and I felt sorry for her because she was all on her own - a task that she accomplished very well, I thought, so well done to her. A £10 breakfast should be better in my opinion. Don't mean to sound like I am nit-picking but for eighty quid I expect a few things to be like other hotels that I stay in. Value for money is important to me. If others can do it this place can. They have all the elements that could raise them to the next level. They are very close to achieving this and so I know they can do a bit better. Overall all though I would stay here again as the room was clean and very nice. Also got a very decent night's sleep.

    3
    « The jury is still out »

    This is a mixed review. Positives.... Lovely views, lovely building, good food, gym facilities (I didn't use so no comment). Tea and coffee making facilities ?? Large car park ? Good buffet breakfast ? Negatives.... Very hilly, lots of steps, no lift (Not that I saw), some rooms up in the roof space, and if you're like me 6' 2", I was constantly banging my head and ducking! Room was cold and slightly dated in my opinion. Plug in electric heater ? Would I stay again? I'm not sure.... I really hurt my back fighting with heavy doors on the stairs, whilst wrestling with a suitcase and laptop bag etc. Very strange layout. The fire doors weigh a tonne and they don't stay open long enough to get yourself and bags through before they clamp you or your belongings in their vice like grip! I was offered help with my bags and I admittedly refused as I wasn't aware of the Crypton Factor style assault course that lay in wait for me. If you get offered help, take it, don't be proud ?? Only took one picture from the room. This was lovely to wake up to and stare at before back to reality of going to work.

    5
    « Wedding reseption »

    Wedding reseption afternoon and evening then over night stay We would thoroughly recommend the Webbington for a wedding reseption We dropped off table plans etc etc the day before All was in place on the day with out a hitch They could not have been more helpful excellent three course meal and buffet in the evening

    4
    « Lovely Weekend »

    The hotel looks inviting from the exterior and the interior looks very relaxing, with plump leather sofas and a beautiful view. Our room was very comfortable and clean. The breakfasts were the best we have ever had in a hotel (including other Best Western). The staff were extremely attentive, and very willing to please. We liked the late check out 11.00am. Lots of parking. If we are ever in the area again we would certainly stay here and we would have no hesitation in recommending the hotel.

  • 5
    « Fab Stay »

    As usual really enjoyed our overnight stay at The Webbington. Room has been refurbished to a high standard. Great that we could get the internet so easily and for free in our room. Always enjoy staying here.

    5
    « 4 day break within the area Axbridge - Weston Super Mare »

    Lovely hotel. Lovely room. Majority of the staff lovely too. Felt sorry for the only woman on the bar area trying to serve and take money and a Wedding in full swing - but she coped and was pleasant enough. Lovely chap on the bar following night ... extremely pleasant and helpful. Would stay here again if we are ever in the area and they have rooms available. Room was spotlessly clean. Breakfast was good. Wasn't too overly enthralled with the 'set' menu meal though, but it was edible and cooked ok just not very exciting. Excellent break and stay thoroughly enjoyed

    4
    « Very good stay »

    Friendly staff always polite. Room lovely and views from hotel over Mendip hills spectacular. Great leisure facilities. Great base for the local area. Lovely breakfast buffet. Plenty of parking available. Will visit again. .

    3
    « Weekend in somerset »

    Enjoyed a weekend stay in the webbingon hotel, good hotel clean and well appointed, however beds really uncomfortable very hard, we didn't have a good nights sleep. Also there was a wedding evening do and we could hear the disco very clearly till past midnight. Breakfasts very good but staff did seem to be a bit confused when I asked for pouched eggs! Bar lady very cheerful and very helpful when asked about the local area.the hotel is out of the way and on a narrow lane, but don't get a taxi if you go out for the evening as it costs £24 each way for a 7mile drive!!! Lovely country side and lots to do

    3
    « Tired & Slow Service »

    We used to frequent the Webbington in the 90's, and it hasn't changed much since then. It could do with an update, and a general revamp in the guest rooms. My father had to wait quite some time to be served in the bar, the friendly chap on reception took the order in the end (this was at about 12 afternoon time). Also I had booked for breakfast, but on arrival was told that breakfast was not included in my booking. Upon showing the reception staff my Hotels.com receipt, they conceded that yes it was in actual fact included. Breakfast was nice, but again I had to approach staff to take my order.

    4
    « Amazing visit, just a few things that need tidying up »

    The hotel was lovely, in a lovely area Nice warm welcome by the staff The meals were amazing, and special compliments to Rowan on the waiting team but a number of other staff just needed to be a little better organized, more communicative especially at Breakfast. The Bar wasn't manned at lunch time The room was nice, there were some flies in the bay window on arrival, noisy bathroom fan. Wifi was good with good bandwidth and connectivity Spa facilities were good, shame about the walk from the pool to the sauna / steam room and no space in the changing rooms The place needed a Jacuzzi or hot tub.

    5
    « A bit of old fashioned luxury »

    A lovely stay, very convenient for the Yeo Valley gardens, and Chew Valley. Our room was lovely and old fashioned in the older main building with a beautiful view over the Somerset levels. Watched the sun set from the outside terrace and made good use of the swimming pool.

    4
    « Late leisure break. »

    Booked the day before travelling and was given a very good price. We asked for a room which is quiet as our last hotel had three weddings and was extremely noisy. We were told there was a ball on the Saturday night but was given a room in the main house right at the top. No noise except from the m5 so was peaceful. The room was reached by three flights of stairs a bit of a trek but then I didn't tell them I am partially disabled. The room was tired but clean and in need of a good update. Staff all very good and the food good if boring! The pool was lovely but the men's changing room had two showers and no room to swing a cat with only one meter of bench!! I would come again as the view is spectacular and especially from our room.

    2
    « Tired in need of update »

    so booked to relax away for one night after recently being ill. On booking requested a lower ground room due to being partially disabled and suffering fatigue. The room was up 3 flights with no lift, small and dated with a view of a grass bank. The rooms are dark wood not that clean and dated, not soundproofed and there was no regard for other residents, after being woken several times by noisey guests. Room service was good although food was of poor quality!! so im writing this review at 230am after being woken again. I wouldnt stay here again.

    5
    « wedding »

    My son got married here 23 september, it was a glorious day which meant the wedding could go ahead outside, it was a brilliant day, the staff were great, the food for the wedding was gorgeous, it is the best place to host a wedding, the rooms were nice and beds very comfortable. It is an amazing place

  • 4
    « Clean, welcoming hotel with a great sun terrace »

    Stayed here with my husband and 2 children (6yrs and 3yrs). Had to have 2 rooms but they were next to each other so fine. Comfortable beds, tea/coffee facilities in the room with biscuits. Bathroom clean but a little tired looking, fine though. Sun terrace was beautiful, had our evening meal out there, reasonably priced and good quality. Breakfast was plentiful, lots to choose from cooked, fruit, cereals, toasts and danishes. Swimming pool was nice, changing rooms were clean. Good place to stay to break up our drive from the Midlands to Devon.

    3
    « Could be better »

    I stayed here with my mum for one night. We used to live locally so took a trip down memory lane. We'd booked a twin room but we were surprised that this simply meant 2 single beds completely pushed together - not a big deal for us as we're family but it would be worse if we were colleagues or didn't know each other well - generally if you book a twin room it is because you don't want to sleep with the other person! The bar wasn't staffed so each time we needed serving I had to go down to reception for her to call on someone. This made me feel like I was being a nuisance and I feel a bell or buzzer on the bar itself would have been a much better idea. The terrace was understandably deserted as the weather wasn't great, but there was a plate and cutlery that was there on a table for the full duration of our stay - God knows how long it has been there. It looked dirty with dead flies in it, needless to say not very nice. The food in the restaurant was nice in the evening, but not cheap at £27 (I think?) for 3 courses. It was nice but not amazing. The spa has improved significantly since we used to go there 15 years ago. It looks nice and there's a pool, sauna and steam room. The gym is well equipped too. It's a shame one has to walk through the gym to get from the pool into the sauna/steam room though, again not a big deal but could be better. The beautician there, Sue Gale offered some excellent treatments at very reasonable prices. I had a facial, massage and manicure package and left feeling great and utterly pampered - the massage was the best I've had in years so highly recommend paying her a visit. We do like the Webbington hotel and probably will be back as the hotel holds many memories for us. Hopefully it will have improved further by the next time we visit.

    4
    « Lovely comfy »

    Came here for one night with my partner for my birthday as was a reasonable price. Room was comfy but not overly big. Spa and swimming pool were lovely facilities. Cant comment on the food as we were just room only. Drinks seemed a little expensive. Would however go back

    3
    « Worth a visit »

    I visited here recently with friends as we were curious to see this place which you can see up on the hillside from the M5 between Burnham on Sea and Weston super Mare. It was a sunny day so we had lunch in the garden with great views including the M5 but with a constant hum of traffic. The food was fine but the menu was fairly plain with no restaurant menu on a weekday lunch time.

    3
    « Noisy wedding and guests to deal with »

    A nice hotel we have stayed at before. There was two weddings during our two night stay. One on each night. The manager moved us to a much nicer and quieter room for the second night. The food and staff are very good. The rooms in the courtyard catch all the noise from the function rooms opposite. There are no lifts. The hotel is in a nice location and appears to be quite well maintained. Check before you book if there are any functions being held at the hotel.

    4
    « MY WIFES 70 BIRTHDAY »

    we have visited this hotel before and booked a 3 night stay 22/09/2016 to 25/09/2016 as a present for my wife over all we had a very enjoyable time visiting Wells and other atractions. the staff were very attentive,polite and worked very hard to make our time there very plesurable.roses and champagne in room as requested and cake at birthday meal was exallent. how ever i feel i must comment that our room no 2 was very small for a double with only a very small closet to hang cloths with only 3 hangers no drawer space at all and the bath room is in need of a make over mold on tiles brown stains on bath panel lots of flys in over head light fitting. food in resturant average at best although meals served from bar menu were exallent (i also over heard at reception 2 other guests complain about ther rooms one in the court yard and number 10 in the house who canceled and went to another hotel ) to sum up good hotel in fabulus location very good staff but need to sort out rooms and resturunt meals more basic less pretention

    1
    « Dark and dirty »

    The hotel is in an Edwardian building, and has a good location with great view, but: unless you like it dark, dirty and smelly, avoid it. The hallways, stairs and rooms was really dark and dirty, and in need of a makeover. We had dinner in the bar, and the food was acceptable but not more.It did not live up to the description at all.

    2
    « poor poor service »

    decent location, good nearby amentities, the breakfast and food service is shocking!!! room was so small and bed was pathetic, shocking nights sleep, told i got the room due to checking in late that day!

    3
    « Mind your head »

    A very well presented hotel in a great location with stunning views. The road access is very narrow and winding so take care. The facilities are very good. Staff were friendly. Room was very clean. BUT. Was given a room at the top at the side of the hotel facing the M5 motorway. Fortunately it cooled down at night otherwise the window would have needed to be kept open and the traffic noise would have been disturbing. AND don't stay in the top rooms if you are tall. I banged my head on the low ceiling in the bathroom and shower. Food at dinner was quite tasty but limited. Breakfast was very tasty.

    3
    « Good but not very good »

    This place is only to find with a GPS. The small roads leading to it made us continental Europeans sweat because any oncoming traffic meant a challenging evasive action. The hotel is an old building from the Edwardian era. Unfortunately we had asked for a room on a higher floor preferably with a view. That meant we had to carry our bags up several steps through several doors before we ended up in a room with sloping ceilings. The size was good, it looked comfortable and it was clean. The TV could have been bigger because it was quite far away from the bed. The nostalgic windows had still the original hinges but they needed desperately some tlc. From the room we had a view of a disgusting building and a kitchen extractor was very noisy throughout the evening. We had to be careful in the bathroom not to bump our head on the sloping ceiling. Breakfast was offered for 10 £ p. P. but we didn't take it. The hotel has a nostalgic flair which ? with a better room ? would have been quite enjoyable.

  • 5
    « Lovely place »

    Me and my partner decided to stop here for a short break before our baby arrived. We arrived early but was told we couldn't check in till 2 but the very helpful lady behind the desk said we were able to look around and use the well equipped spa facilities. We were very impressed with what was on offer. When we checked in and went to our lovely room to see we had a massive bed. After settling in we decided to book a table for some tea. The menu sounded lovely so we had a 3 course meal from start to finish it was beautiful. Over all the service and staff were outstanding and we will defiantly be visiting again. Thank you best western for a great few days.

    5
    « The Perfect Stay ! »

    I had seen this place whilst travelling north on the nearby M5 Motorway and always thought that I would like to stay there - now I have! We were certainly not disappointed. We left the busy M5 and took to real country lanes with one lane traffic and cows! (See photos). Howevfer the experience was brilliant - it all made part of the stay at Webbington. We found it, parked and entered. We had a room overlooking the countryside to the south. A brilliant room and a brillaint hotel - one of the best we have ever had. The staff were lovely and the meals in the restaurant were exceptional. The whole place is a resort in itself. We hope to return before too longer but for longer next time.

    5
    « Motorbike Road Trip »

    What a lovely hotel, we arrived on our motorbikes and although a bit hilly we managed to chain them together for the night at the bottom of the front door steps. Checking in was easy and the room clean and very comfortable. The restaurant was already fully booked for the Friday night, so we ordered from the bar, the food menu was varied and food delicious, although to sit up and eat your meal you'd have to go out onto the terrace, although there are settees and tables inside they're more suitable for casual drinking and chatting then eating. We were however able to book a table in the restaurant for the Saturday evening. The waiters were attentive but not overly the food was delicious and each course came with reasonable time between, not too long. In the morning I only had Cereal and Toast so can't comment on the plentiful, cooked breakfast my partner had, though he seemed to thoroughly enjoy it. It was easy to top up the Tea/Coffee making sachets as you just asked at the bar who happily obliged. We used the pool and spa area of the hotel which was clean and well run. We had a lovely time at the Hotel and would recommend it to anyone wanting to visit the area.

    4
    « One night weekend stay »

    After seeing the hotel for many years from Motorway my husband and I decided to stay on Saturday night. It was a little tricky to find using the sat nav but once we had arrived we found the reception desk quite welcoming. Our Room was in the courtyard on the 2nd floor so a bit of a trek. Small room but clean. Bed was a little hard for our liking but clean. Shower room parts had seen better days but clean enough. Shower had a rain shower head as well as normal. Not sure the rain shower head works in a small shower but nice touch. Towels were bath sheets so nice and big. We had room only so cannot comment on breakfast but we did have an evening meal which was excellent. restaurant staff and bar staff were all very friendly and helpful. Over all apart from a large spider which crawled out of the Hotel information book a pleasant stay.

    5
    « PERFECT »

    We arranged a holiday for a large group of friends, staying in The Webbington for three nights bed, breakfast and evening meal. We had nearly all the rooms in the hotel. The rooms in the main house are wonderful, full of character, the rooms in the coach house are clean with comfortable beds and all en-suite so basically they have everything you need. I don't buy the fact that some reviews say "I never had a good view", do they sit in their bedroom all day? We love The Webbington because it is different than the box standard hotels. The food was wonderful, especially when you consider service was for the whole group of people at the same time. OK, lots of stairs if you are on the top floor, but it is pointed out in all the hotels literature that there are no lifts. There are two ground floor assisted rooms for those whole need them. We have to thank The Management and all the staff for the perfect service we all received. We are all looking forward to our next mini holiday with you.

    4
    « Peaceful with a good dining experience »

    I have stayed at this hotel a number of times over the last 3 years. The best aspects are the restaurant and the spa/ The restaurant has an excellent menu and the rib eye steak is a delight. A varied menu which does not have the usual hotel menu, I am sure anyone can find something to their liking. As with many hotels the bar is not always staffed and it can be a bit of a wait until staff check to see if anyone is waiting. The gym is reasonably well equipped and has a small pool and steam room next door. The gym is used by local members as well as residents but does not seem to get too busy to use the equipment you want. On a slight negative this hotel is not so easy to get to and a mystery tour on my satnav. Come off the M5 and follow directions to Bristol Airport, take the left turn just when you see the BP station. The terrace provides a nice evening view to enjoy a drink. Not easy for less able bodied people with lots of stairs, as expected built on a hill. Rooms are reasonable and the showers haev always been good in the main building. Recommended but note my comments depeending on your needs.

    5
    « Nice relaxing break »

    My wife and I booked for a 1 night stay at the hotel on our way back up from Cornwall as we wanted to see a few of the Somerset sites. We were greeted by a very friendly receptionist who soon had us booked in. Our room was very spacious with a lovely balcony over looking the car park. It is just a shame that it was too wet to use it. Having settled in, we then made use of the pool, steam room and sauna, all of which were well maintained and clean. The only odd experience was having to walk from the pool to the steam and sauna rooms in our swimwear, as they were the other side of the gym. We ate out in the evening at a local pub, but we did enjoy a hearty full breakfast in the hotel's restaurant the following morning. It is in a great location for Cheddar Gorge/Wookey Hole and Weston Super Mare and the surrounding coastline. The only negative is that the beds were very firm. I know this is a matter of preference but we both had stiff backs the following morning.

    2
    « Needs serious updating »

    We only stayed for 1 night and wanted a swimming pool for our 2 children. Price was good for a family room in a hotel with leisure club but understood why so cheap when we arrived (£85). Firstly like to say staff friendly and swimming pool lovely (though you have to walk through leisure club reception to get to changing rooms). We were in a small room in the attic, although the room was clean the hallway was full of cobwebs and spiders - it felt like no one ever went up there. This could have been true as we were advised there had been a mix up with our rooms and we couldn't have a family one (despite paying for one) but they would squeeze us in.The bathroom was a good size and newly decorated but the bedroom requires serious updating. In the morning the smell of the drains coming from the bathroom was terrible. Added to this we were woken up very early as the curtains in no way covered the window in the bedroom. The hotel itself could be lovely, the setting is beautiful despite the M5! However it needs some serious work - decor is outdated, the terrace has no shade whatsoever, the bar area has nowhere sensible to eat. There are no suitable handrails on many of the stepped levels which seems strange considering the high number of pensioners that appeared to be staying. We saw numerous elderly people struggling to negotiate steps, especially at breakfast. Breakfast itself was poor - not much choice and of poor quality generally. All in all I would not stay here again, at all.

    2
    « Nice downstairs but rooms tired and need updating »

    Stayed as a family of 4 in two rooms. Beds comfy and big but the room overall needs updating as it seem very tired. Some issues with flashing light/light not working. Noise can be heard from M5. Reception very helpful but service at the bar very slow. Adult bar meals nice and children's were large portions but poorly presented. Check if a wedding is on when staying as this meant no room for us in bar.

    4
    « Highly recommended »

    We stayed 4th September - the third time we have stayed. This was the best visit yet as we stayed in the main house - room 9. The last 2 times we stayed in the part of the hotel that was across the courtyard and not part of the main house. The rooms in the hotel across the courtyard were smaller and modern - not in keeping with the age of the hotel.. Room 9 was a delightful room full of character - the window was enormous as was the windowsill - could have put a bed there and very happily admired the views! A lovely old fireplace and very high ceiling with lots of beams. I am guessing the reviews of the small rooms would have been in the modern rooms that are not part of the main house. The swimming pool and steam room and sauna are absolutely awesome and we loved it. All the staff were lovely and we hope to stay again soon - just for the leisure centre! We travel 60 miles each way as a birthday treat - not because we are in the area! I do have to add that psychics would love this hotel as it is haunted as I discovered last night - but friendly ghosts.

  • 1
    « very poor »

    stayed for one night sat 20/08/16 in room 1 appalling, room was small only just big enough for the double bed. smelt musty in the bathroom and bedroom, carpets were dirty,throw on end of bed was dirty, curtains were full of mildew, no wardrobe for hanging up clothes, just a rail and curtain to pull across. nothing like the clean spacious room in the advert. Room required a up date and re decoration. Reception staff could barely raise a smile. cracked tiles on the floor in reception just gave a bad impression after advertisement showing how good it looked. Left feedback form but i have not heard anything can only assume this went in the bin. Stayed in better travel lodge accommodation for a lot less money would not recomend

    5
    « Family Friendly Hotel »

    Our third visit here. I asked for a ground floor room which I had, even had parking nearer to the room. I think they classed the room as disabled, but if I was disabled I would not be able to get in the bath etc. All the staff are very friendly and go out of their way to help make your stay a lovely experience.

    3
    « Great View over the Mendips »

    Place is in a great setting with lovely views from the patio. Staff and Food where great and could not fault. Room we had was very tied and needs a good redecorate and also the electrics looking at as the centre light was buzzing and flashing. Bar staff where a bit slow if you need a drink ASAP.

    5
    « Very accommodating for conference parties »

    Spent the weekend here for a charity conference - highly recommended, good quality rooms in the main house, conference facilities of a good size & the food is fantastic- top views too! Also equipped with a pool for relaxing in after the event.

    5
    « Excellent in every respect throughout our 8 day visit »

    The service we received from all the staff can only be described as first class. The friendliness, helpfulness and courtesy extended was to be experienced to be believed and was most welcome and appreciated. Our room 220 which was well sericed in all respects provided a magnificent view across the Somerset levels. The food available and presented for both breakfast and evening meal suited us admirably with a fine selection of choice and for us each evening a welcome selection of vegetables. Many interesting locations to visit within a reasonable driving time / distance Nothing to dislike.

    5
    « Wedding »

    Totally 100% recommend This Spa hotel as a Venue for a Major Event, in very homely Surroundings, Staff will Answer your every need... We Had a Wedding co-ordinator that made herself Available to Clarify a very Anxious Father of the Bride! Wanting to Make Sure The Day went without a Hitch, which it did and some, due to a Fantastic MC to our Wedding (called Dan) ... My Whole Experience was Brilliant, My Daughters Wedding was an Amazing Success, with Many thanks going to the Venue & Staff of The Webbington Hotel & Spa...

    2
    « Overnight stay »

    Disappointed in the quality of the room for the amount of money paid. The bedroom window was straight into the trees! Hotel needs a good paint job in certain areas. Food was OK but nothing spectacular but only had the bar meals. The view from the outside seating area was stunning but not sure it made up for everything else.

    5
    « Great stay and perfect location »

    Me and my boyfriend stayed here on the August Bank holiday weekend and we had fabulous time! It was our anniversary and we were given a superior room when we mentioned it was our anniversary! The room was perfect and the bathroom was beautiful and room cleaned daily! I really do not understand the bad reviews about cleanliness because everything was spotless! The decor is traditional which was expected but very clean! The outdoor terrace overlooking the hill is perfection for afternoon drinks! The pool was lovely and we swam everyday ! I could not fault the hotel or its staff in any way! It was incredibly cheap and in driving distance to Cheddar, Wells, Glastonbury, Bath and Wookey Hole ! The only improvement point would be the breakfast! I would recommend this hotel to all family and friends !

    2
    « too old and dirty »

    - too old, need a massive refurbishment - not really good for disabled people - no lift - breakfast was bad and very poor, fruit from a can - rubbish - sauna look like 25 years old - filthy - the gym smelled like a skunk + fantastic location apart from the M5 motorway + free car park + free wi-fi + free pool and sauna + clean room

    3
    « Dirty »

    This place could be lovely but for £96 for me and the wife it wasnt worth the money. Dead flies in window bathroom had meldew on ceiling and tiles carpet not hoovered. Breakfast was self service all dried out. Ran out if orange juice cereal was cheap home brands. Very dissapointed

  • 4
    « Good location shame about the noise »

    The route to the hotel is quite tortuous (winding and very narrow roads) in fact once at the hotel you feel reluctant to go out at night as returning in the dark could be quite nerve wracking. The outside space is good with a fair sized terrace offered lovely views of the countryside. Owing to the proximity of the M5 there is a constant road noise which can also be heard inside, perhaps the double glazing could be improved. I booked a standard room for one night, the room was satisfactory, comfortable bed with a good sized bathroom. However, as stated above the noise from the road is constant, you will hear it even with the windows closed. The evening meal was quite pleasant made even better by the entertaining couple on the next table, they said it was like faulty towers, the wine list is rather lacking (no red wine from France) and my personal dislike screw tops on wine. The breakfast next morning was plentiful, although I do prefer to have a breakfast cooked to order, the buffet was nice a hot, and I was enjoying the experience until we were joined by a very large wasp, there were quite a few around the hotel I found the layout of the leisure area quite disappointing. You have to walk through the gym to get to the sauna and steam room, the very small changing room is behind the reception desk, I really think this was an area were some changes could have been made. The swimming pool could also do with an overhaul. Broken grills with algae growing around, I did wonder if the filters were working properly. This area could also benefit from a toddler pool as the main pool is quite small. I have ticked the very good category because it did represent good value for price paid.

    3
    « Good but could be a lot better »

    Hotel building and grounds and surrounding area are beautiful. The staff friendly and unassuming, there when you need them. SPA facilities and not next to the pool and you have to walk through the gym from the pool to get to them - not ideal. The changing room is small with only 1 small bench which I had to share with 3 other people.

    5
    « Lovely hotel with fabulous views »

    Great location, good service and very comfortable rooms. We were looked after again by the Webbington Hotel. It was our second stay this year. The room was very clean, great pillows and a lovely bathroom with nice touches of a flannel shoe cleaner and mending kit in the basket along with the shower cap soap and shampoo. We ate in the restaurant which is reasonably priced to some hotels. We used the leisure facilities. They have a lovely pool for a swim and sun loungers to relax in outside afterwards......weather dependant of course. If I had to pick at one thing it would be that they had no Becks blue for my husband who does not drink. The restaurant staff said they did not have it. They may have just been out of stock of it which can happen but if not then I would recommend they consider adding it to their bar menu. Thank you again Webbington for a lovely room and great stay.

    4
    « Ideal wedding venue »

    My daughter and her partner chose to get married at the Webbington recently and my wife and I stayed there for two nights. We were blessed with dry warm weather and as the ceremony was conducted outside it proved to be an ideal venue. The hotel generally shows it's age a little - we remembered it when it was THE nightspot in the Bristol and Somerset area in the sixties and seventies. Our bedroom was spacious and comfortable but it was a little walk and several flights of steps (no lifts) from reception - thankfully we're healthy people! The breakfasts were very good with lots of choice. The wedding was very well managed by the hotel staff who were very tolerant of the children present which made for a happy and enjoyable occasion. It exceeded our expectations and thanks are due all round to those staff involved.

    3
    « Quirky, bit tired but value for money »

    We really enjoyed our stay. Having previously read quite a few reviews and took the price we paid into consideration I had kinda guessed that it was not going to be top class accommodation. If they spent a lot of money restoring the hotel it would be too expensive for the average person to stay there so, we happily accepted it for what it is. However, the views are stunning, the hotel style is old/quirky and the staff were friendly enough. The swimming pool was great, mainly had it to ourselves. Looked a well equipped gym. The changing rooms/shower arrangement was odd, I was grateful it was so quiet as only one shower, unless you used the gym ones but there are much further away.! Shame the steam room and sauna are so far away from the pool too. Good place as a base, Axbridge near by 2 lovely pubs for food there. We visited lots of places in the 3 days we were there, beautiful area, fab walk up Crook Peak to end our stay.

    4
    « Nice hotel in the hills »

    Ideal location to recharge your batteries after a long drive and ahead of a busy business day. Rooms are confy and smell very fresh. The view from the terrace is simply stunning. The health center has state of the art training machines so that you can keep fit, whatever is the reason of your stay. Dishes of the bar look very yummy (I did not eat there) and those of the restaurant (where I had dinner) definitely are. Just a minor remark: portions are abit tiny (except the cheese platter) , but I must say I am a big eater and I had a 5 mile run before dinner.... I will return for sure if in the area again

    4
    « Relaxing week-end »

    Just returned from a relaxing week-end with our friends in this lovely hotel. Upon arrival, we were booked in promptly and given 2 second floor rooms in the Courtyard block. The rooms were very clean, and had lovely views over the countryside. We dined in the hotel on both nights, and were looked after very efficiently by Rowan, who went out of his way to assist us. Well done Rowan!! The evening meals were very good as were the breakfasts, although on the Sunday morning more staff were needed to replenish the dishes as there was a wedding party staying. The staffing issue could have been alleviated by better planning by management. If I have one small gripe, it was the two flights of stairs to the rooms which is not good for old bones. Otherwise, excellent.

    2
    « Ok for a day, but not to stay »

    A picturesque old style hotel with views across open countryside to Weston and beyond. Unfortunately the M5 is just yards away so the obvious continuous noise was a problem if you wanted to sleep with the window open, which would be a necessary evil for most seeing as the rooms were very hot, even when cool outside. No aircon of course. The hotel itself is popular for weddings and seminars, so if you happen to coincide your stay then expect disruption at the small bar. However, staff were pleasant and efficient for restaurant service. The set menu was limited but well cooked... the optional menu very expensive. The courtyard rooms were very old style and basic. we had to change our first room because the window seal was missing ( motorway noise ), and another couple booking in struggled with the door locks, before the handle came off in their hands !! Overall, if you intend to stay during the day only or just one night you might survive the experience. We stayed 3 nights and adjacent room noise was a big problem, with loud voices heard clearly and bathroom plumbing noises a shared extra for all adjacent rooms. If disabled then beware as to get from one end to another means steps up and down.. I don't think there's a lift and the climb to second floor is a big problem. Final verdict .. find somewhere else to stay, unless you sleep soundly through hell and high water.

    5
    « QUIRKY! »

    We loved this hotel and laughed from the minute we got there until we came home after a 3 night break last week. We had requested a superior room and boy was it was superior - one of the loveliest hotel rooms we have ever stayed in. We enjoyed every meal. We had breakfast and ate dinner in the restaurant and never had a bad meal. We also had a snack in the bar when we got back early one day which was huge - one was enough to share. The staff were all welcoming and friendly. Very special thanks to Julie in the restaurant who went out of her way to make sure we were looked after, and the brothers Vlasto and Brano who made us laugh. We looked at the leisure centre the last day expecting a couple of exercise machines, but it was enormous with a lovely swimming pool. Admittedly the hotel is a bit tired in places, but nothing that a lick of paint wouldn't fix (get your brush out Julie!!). Thanks Webby. Hope to be back next year.

    3
    « THEY MUST OF SEEN US COMING ! »

    Room was past its sell by date, had a view of back of kitchens - noisy first thing of morning, with member of staff parking motorbike by there and if we wanted we could actually have another view of flat grey roof of swimming pool and spa. I don't know where these official photos came from but we could only dream... On both nights stayed had to wait twenty minutes to get into room because the new card system would not work to get in. Started my holiday sat on stairs waiting. Wall lights did not work, doors did not shut properly and tiny bathroom had shoddy pluming. Little hot water in shower. Windows and nets filthy and found a biscuit wrapper in bottom drawer. Outside patio area to bar needed a good clean up with cigarette nubs, plastic bottles and general waste everywhere. Don't waste your money.

  • 3
    « A hotel! »

    We chose this hotel initially as it was within driving distance of Cheddar Gorge, although our sat nav took us down roads as thin Phil Mitchell's hair, we finally arrived and first impressions were good. The hotel looked clean and well maintained, the receptionist was lovely. Our room was a bit cramped for our style, and bit of a trek from the entrance hall. There are no lifts and a lot of up and down stairs so I'd be careful if you're a weary traveler or have problems with mobility. The food we ordered at the bar wasn't great, we would have eaten at the restaurant but there wasn't enough choices and as picky eaters we would have both ended up with soup! Breakfast was edible, there is an option to order things from the kitchen as well as eat from the buffet which is a nice edition! Overall not a bad experience, we got a reasonable hotel for a reasonable price.

    3
    « Disappointed »

    Quite a dated hotel but set well out of the way, Got back expecting to watch the Olympic Games but the TVs in my room was unwatchable, so thought I'll try the bar tv , again not working, fair play to Jamie who tried to resolve the issues but it wasn't happening , most disappointed .????

    5
    « Wedding anniversary »

    We booked a 2 night dbb break and arrived around lunch time Sunday - all very quiet and only 1 staff on duty in bar. Checked in OK and explored a little and found the pool/gym facility whoch was very modern and staff very friendly and helpful. Small mishap with Sunday evening meal but restaurant manager and waiter resolved quickly, efficiently and professionally. Breakfast was fine and freshly cooked omelette delivered with a smile was great start to the day. Monday evening meal again we were looked after by the staff after the previous nights problem and restaurant manager took control and made our anniversary dinner a pleasant and memorable evening. After initial arrival impressions the Hotel grew in our estimation due to the staff.

    5
    « An excellent hotel with excellent friendly staff »

    Please dont be fooled by other negative comments - this hotel is excellent value for money - the staff are very friendly - I stay in a lot of hotels and am an early riser - not one of the staff failed to say good morning as they passed me - the same applied to the leisure staff - the only criticism I would make is if you stay request a ground floor room if you struggle with stairs - there was no lift to our room and it involved 4 flights of stairs - we were offered a room change though

    3
    « Alright hotel very nice dinner had there! »

    Stayed in this hotel this week 2nd August for one night and had a pleasant enough stay. Dinner was lovely, huge salad etc. However waited in the bar a very long time for my dinner, others seemed to get theirs much quicker! Had a pleasant swim in the little hotel pool and slept relatively well in the single beds pushed together. Shower ok. Lots of noise in the early morning from a coach party but I was up for work anyway. Breakfast was average but plenty of it, self serve buffet style hot food.

    5
    « Excellent »

    Excellent stay along with food we had we couldn't of asked for a better service, our room was perfect it was spacious however the other couple we went with their room was like a small cupboard, however considering how nice the staff was and the good we did over see this as we knew the hotel was fully booked. Will definitely return again as out Xmas work party is always here and always extremely enjoyable

    3
    « A mixed bag. »

    Visited here as part of a National Trust holiday. There are a number of good features particularly as this is for a group stay. The Wi Fi was excellent The breakfasts were very good offering a wide choice, excellent quality food. The staff throughout were very cheerful and helpful. Downsides. We had a courtyard room which was souless. Missing lightbulb and poorly hung curtains. Strange smell in the corridor leading to the room meant the firedoor was permanently propped open in the day! Our group evening meals were very average and disappointing. We had four meals here. Strange, since breakfasts were excellent and well cooked. We had no say in staying here as we were part of a group but I would not return, there are much better Motels and Travel Lodges about. This is a shame because this hotel has great potential, unfortunately untapped at present.

    5
    « Webbington Hotel »

    If you follow he Satnav from the M5 going south, it takes you for about three or four miles through a maze very narrow lanes with high hedges on each side, and the feeling of disorientation continues when you reach the hotel, perched on a hillside with super views . over the surrounding countryside. The warren of wood panelled corridors, twists and turns and stairs could be out of a Hammer horror film, but don't worry - the welcome is friendly, the rooms are large and comfortable and it's a very relaxing place. We ate in the bar and I had an excellent and well priced steak, breakfast was good and the only fault I can find is that there is no real ale. I guess the steps could be a challenge for the less mobile but I am sure the porters would be very pleased to help. A good find for us and we would be very happy to return

    4
    « Smartened up since my last visit »

    Has been smartened up since my last visit......both in communal areas & in bedrooms & it feels notably better for it. Some elements still could do with smartening further such as curtains, some non matching furniture etc but generally much better standard & more appropriate for price. Food is almost there - the actual main course (duck) on a la carte menu was really good but came with the oddest selection of veg (butternut squash, corgette & fennel roasted with rosemary) & some potatoes in a tomato type sauce which totally didn't match the creamy fruity sauce with the duck. Please chef just send potatoes & veg on the plate with the main that match the individual dish not generic veg for every meal

    5
    « Lovely hotel in beautiful location »

    We have stopped here a couple of times, each time was a stop over enroute to Cornwall to break the journey up. The staff are friendly and the hotel is in a beautiful location with great views. The room was in the old part of the hotel and was a good size, comfortable and very equipped and clean. There are lots of original features in this building which add to the quaintness of it all. It used to be a club years ago, having had many famous people performing and staying there back in the day. Breakfast was superb one of the best I have had in any hotel I have stopped in in this country. Great facilities, swimming pool, spa, lovely terrace to enjoy food and drinks, large car park and beautiful location. A real little gem

  • 4
    « Friendly comfortable hotel »

    After many many years driving on the M5 looking up at the webbington positioned up in the hills we eventually made a booking and so far are not disappointed. Upon arrival the room allocated wasn't quite up to our expectation and the hotel staff could not have been more accommodating. We were kindly offered two other rooms and are very happy and comfortable with the alternative. Everyone has been cheerful helpful and kind so no complaints food in the restaurant was very nice and priced fairly. The steam room was very hot and exactly what we hoped so no complaints just satisfied guests and we would most definitely return.

    5
    « Anniversary weekend »

    Stayed here Friday and Saturday night. Lovely hotel in a great position with lovely views. The staff are so friendly and welcoming. The rooms are kept to a high standard buy the cleaning staff. The beds are so comfortable. The restaurant staff dealt with my gluten free without any problems. Thank you to all envolved in our lovely weekend xxx

    4
    « Great hotel »

    Stopped here for one night, rooms comfortable with huge bed! Lady on reception was very welcoming. Hotel very clean and ample of space. Bar menu was over priced for what you get...I wish places would use proper rice instead of the cheap stuff! Be prepared to pay £10 for 2 glasses of house red!!! Bar man was a nightmare, he had to be told by my husband to stop staring at me (every time he walked past he would stare and smile, this happened every minute) his reply was 'it's my job' I felt so uncomfortable I nearly left! Apart from this I would come again, bargain price for a good night sleep ????

    4
    « Nice hotel »

    Stayed here for one night with my husband. Nice quick check in at reception. Our room (212) was nice & clean with a comfy bed and a spacious bathroom. I specifically asked for a room with a view. In my opinion this wasn't much of a view as it was mainly of the roof of the main building, but perhaps would have been better if the weather was nicer as could see some countryside in the distance. Bar service was a bit slow but not really a problem as we were there to relax. Hotel has a lovely sun terrace, which again, if we had had nice weather would have been really nice to sit out. Be aware though that you can definitely hear the motorway. We used the pool & sauna, both were lovely. Our evening meal was really good, lots of choice & reasonable prices. We were served by a lovely waiter called Rowan, who was possibly the most polite waiter I have come across. All staff were very pleasant. We went into Weston for the evening as hotel was quite quiet (£14.50 in a taxi). Breakfast was adequate, we had poached eggs, which you have to order, but they came out very quickly. We would stay again if we were in the area.

    2
    « WHAT A LET DOWN »

    After a six hour drive all we wanted to do was rest and get a GOOD nights sleep but NO , the room above us did NOT want to sleep ALL night. It started just before midnight and by 5am was moving the bed around and what seemed to be picking up anything that moved and dropping from a great height. As we went out just before 10am reported this at the front desk ,she said that the manager would be told and let us know later. NO got back about 8.30pm more than ten hours but the front desk was NOT told anything , who then spoke to the manager . About 30 mins later we had a visit from the manager who said that we could have a 20% refund but NO again because we booked it with Hotel.com we could NOT have any money back ?.A little time later we had a room call from the front desk offering a free sandwich and drink, we took up this offer but it was NOT good the waiter wasted most of the coke on the tray. The sandwich was cheap sliced bread with packed meat , the room was poor main light NOT working so dark as HELL !!!!. The cleaner only done half a job. Two days of HELL WONT GO BACK NOT WORTH THE MONEY. On departure looked for the box to put our feed back in but NO AGAIN the girl at the front desk said that she would pass it on to the manager but she was the one from the morning before and most of it was about her. I will now post it to the head office of the company .

    4
    « Lovely place with character - but courtyard rooms need updating »

    Arrived at the hotel, which is in a lovely setting with stunning views, about an hour before official check in time. I understood prior to booking that this would be 2pm, but it was inferred at reception that it would be 3pm. Had a drink in the bar area - which has a choice of seating including comfy leather sofas, with views out over the terrace. I could see why this would be a lovely setting for a wedding. There are obviously maintenance issues, as we could see builders wandering around and talking about roofing / flooring problems. Before 3pm, we wandered round back to reception to see if the room was ready and sure enough, it was. We were allocated room 107 in the courtyard building, separate to the main hotel. As we approached the stairs I could see an alcove where old furniture (bedside cabinets etc) were being stored in full view. The room itself was very small and stuffy, and reminded me of an old style B&B, with one of those tiny plastic moulded tea trays attached to the wall just outside the bathroom, with a plastic kettle slotted into position on it, and a decent collection of teas, coffees and hot chocolates, plus biscuits. There were several noticeable stains under this area on the carpet, and I could feel a hole / dip in the floorboards underneath this area. The bed was a small double, and unfortunately I could feel a few springs in it when I slept. The modern flat screen TV mounted on the wall was crystal clear, and there was enough storage space in the wardrobe, drawers and dressing table. I could hear some noise in other rooms nearby, although this didn't bother me too much. The bathroom had a bath with overhead shower (not clear how to use but I worked it out) and towels that were clean, all bar one, which appeared to have numerous small yellow / orange stains on it. I used this to cover the frosted window whilst I showered, as the window was at head height right against the shower, and faced another window directly opposite in the main building. Breakfast the next day in the beautiful old oak panelled room was good, and included a choice of fruit juices, a decent pot of coffee, and a full continental / cooked choice, apart from the cheeses mentioned on the menu, but that didn't bother us. I used the excellent swimming pool, which was a good size, and had serene views across the landscape. The small changing room /shower area was modern and spotless, and lockers were available. The sauna was also pleasant, although it had to be accessed by walking past people who were using the gym. If I were to give a rating based on the room alone, it would definitely be average. The courtyard rooms should perhaps be renamed 'economy / budget' rooms, so one knows what to expect. A few simple changes could be made, such as changing the old plastic courtesy tray with a small stainless steel kettle, and a moveable tray that can be placed on the dresser. Also, towels should be checked before placing them on the rail. I have given a higher rating based on other aspects of the hotel that enhanced our stay.

    3
    « Ok but odd atmosphere! »

    Recently stayed here as a stopover. Whilst the hotel appears to be in the middle of no-where, being in an elevated position you really can't get away from the fact that the M5 is clearly visible (and audible) in the distance! Plenty of parking available and our room/bathroom was clean - bed was extremely comfortable. The hotel seems to go the extra mile in some areas i.e. good quality breakfast choices, however we then had a poor quality bar meal and overall, although staff were polite, they really didn't seem overly attentive. As examples, we were stood waiting a while to be seated for breakfast and when the waiter finally appeared, he made no reference to apologise if we'd be waiting long and just took us to a table. When I tried to give him my room number (which you'd expect from experience at other hotels) he looked confused with the information! After serving tea/coffee, we had no sight of him again - they just left everyone to it. Also, when we checked out, I'd anticipated the reception staff asking about our stay (as you'd expect!) but No, they thanked me for the key and that was all. Although the hotel was Ok, the odd atmosphere really let it down and wasn't conducive to it being the relaxing 'spa feel' that we've experienced at other similar hotels.

    4
    « Enjoyable stay »

    Very Large Room, in the main.part of the hotel, floor boards creaked like mad but was part of the charm the room 9 meter poll, gym, sauna very clean, tennis courts, good bar, staff could not faulted but were very busy, the food was excellent, and very tasty. The hotel is just off the M5 but no noise apart from the hume if windows were open, the best nights sleep I've had in all the hotels I've stayed in, very central to most North Somerset attractions, The only fault we found was in the dinning area on the second night, we waited about an Hour for our meal, after complaining about 20mins the head waiter came over and said they were sorry but very busy, after having a drink we were stuck to the hotel so had to wait. we were offered a drink to say sorry but refused. but all was put right in the morning by the day Manager, but never see the night Manger at all he could not be bothered or had no pride in his job. were has the day Manger could not be more helpful. WE WILL STAY HERE AGAIN WITHOUT A SHADDOW OF A DOUDT.

    4
    « Beautiful hotel in the middle of nowhere »

    The room is excellent really comfortable beds and rooms are spacious and clean, restaurant serves excellent food (prices are not unreasonable) the bar also serves the same menu as the restaurant so food quality is good, staff are very helpful and friendly, if like me you get the top floor room you dont need to use the gym there as you get more than enough exercise just going up and down the stairs to your room. swimming pool is great and the gym well equipped. love the hotel, only one down side and it seems common to most I can never for the life of me understand why when they fit a jacusi bath to a room they do not sound proof it, (great for the person taking a bath) the noise when someone is in an adjoining room with one of those going is terrible especially at 5 in the morning, apart from this little annoyance the hotel is great. its only a 5 mile drive from Cheddar Gorge and caves, great views of the surrounding countryside and the nearby M5 motorway, sun terrace to enjoy a drink in the evening or meal outside if that takes your fancy, and well stocked bar for drinks

    5
    « Perfect localation for our son's Christening »

    We hired the garden suit for our Son's Christening on 3rd of July and I feel we could not have pick a more perfect location. Sarah (the events coordinator) couldnt do enough to help plan the day and she gave regular emails to help organise the day and met whatever we wanted. The garden suit - the views were stunning for photos and the outside area was perfect (safe and secure) for all the children to run around and play. The weather was lovely too. On the day the staff couldnt do enough to help with the food, drink, cutting of the cake (which I forgot about!!) and also a glass was smashed and they quickly came and cleaned it up.Also a small group of us stayed after everyone else went and had a few drinks and we didnt feel rushed and the staff remained friendly and polite and even played with the children!! I can not recommend the Webbington enough - the food was great and the candy cart was a real hit with the kids!! Our guest loved it too and I know that some will be booking here in the near future too. Thanks so much you made our Son's Christening day so special!!

  • 4
    « OK but expensive »

    It's difficult to find and really not very practical for coaches the room(114) were clean and smart but quite small and finding it was like a game of krypton factor lol the outdoor terrace area was pretty but the noise from the motorway spoiled it . The bar is expensive £4 +per pint and £4.95 for a cheese sandwich! The breakfast was poor for a best Western the sausages were undercooked and the Scambled egg was too creamy, the butter was too hard to spread on your toast and most of the stuff was luke warm , but it was all clean and the manager was helpful

    3
    « Wedding anniversary weekend »

    Slight disappointment with this hotel. Not helped by some heavy rain on our arrival day so unable to relax outside - not the fault of the hotel! However food was not as good as the service sadly. Last morning was a let down with no hot water - merely told when we were checking out that the boiler broke over-night; no apology offered as such which was a pity. Lovely location.

    4
    « Comfortable hotel »

    Lovely hotel with very helpful staff. The location is lovely and we enjoyed a walk in the nearby mendip hills. Although the hotel is only just off the motor way the traffic noise is not disruptive. The hotel itself is nice and looks like it has been updated however the rooms seem slightly out of date. However the room was clean and had no problems just dated.

    5
    « Very relaxing Hotel with great views »

    Fantastic hotel with a bit of history, welcomed by friendly helpful staff, The rooms where large and well provisioned, if a little short on milk for the tea/coffee, but more was available from the bar. The bar Tariff was reasonable for a hotel of this type, and the view from the terrace next to the bar was excellent. My complaints would be that there had been an event on and there was some litter around, and the terrace seemed to be for the sole use of smokers with every table having a cigarette bin next to it. This hotel benefits from having a Spa with pool and gym.

    4
    « Lovely old hotel with great views »

    Me and my friend booked this hotel as it was close to cheddar gorges and Wookey hole! The view is amazing especially when sitting on the terrace when the sun is out. The hotel its self is traditionally old and creaky and has a good bar and restaurant. There was a wedding going on but we heard very little. The pool was a nice extra even if slightly cold, the only problem we had was that the steam room was in the gym! Not that this was a problem it was just a weird place to have it considering the recent refurb. The bar staff are s little slow but if you order before your glass is empty it's fine. Laid back approach is typical for the area. There's no 100% rush like in London which is nice. Will defo stay again if in the area.

    4
    « Stunning Views »

    I'd seen this hotel from the M5 many times and always wanted to visit to see if it was as good as it appeared, we stayed for one night whilst touring Somerset. Check in was very efficient and we were directed to our Courtyard Room which was accessed by walking through the bar. It was a double room but only just. Bed was comfortable and OK for an overnight stay but there was very little space around the bed and passing each other as we moved around the room was tight, a good job we didn't have much by way of suitcases. En suite like the bedroom was clean but showing beginning to show signs of age. Good shower with plenty of hot water although the shower head could do with a good clean to remove the limescale. There is a terrific terrace to sit and enjoy drinks/meals off the bar which makes the most of the stunning views. It also has full spa facilities but we did not take advantage of these Overall a good visit at a good price .

    3
    « Nice view - we didn't get it. »

    Beautiful views from this hotel - except we didn't get it. We got the pokey room overlooking the kitchen bins. A tip - ask what room you are going to get before you go and what the outlook is. Get the name of the person you ask ... Otherwise it was a very nice hotel and helpful, but run off their feet, staff.

    3
    « weekend break »

    the weekend in the hotel was fine the breakfast was good with a reasonable selection and some gluten free options (a sausage would have been nice) but no complaints really room was small but for value we could not fault some noise from the rear of the bar late evening sounded like the empties being taken out .

    1
    « Bristol Flight stay - Premier Inn next time »

    We stayed (4 adults and a 3yo) for just 1 night (thankfully) before flying from Bristol airport. When booking over the phone we were not advised there would be a wedding party there the same night, would that not have been the courteous thing to do Best Western?, then they proceeded to put our rooms directly next to the reception facility with banging music until midnight - excellent way to relax just prior to your flight with a 3yo. So that was not the ideal start, however prior to that we thought we would grab a bite to eat, we ordered 2 of the burgers and 2 chili con carne.....I say con carne, it looked more like that fine slimy cat food you can get.....not pleasant although the burgers did seem OK, however the server just dumped the 2 plates of chili con carne down randomly on the table, not asking who they were for, not at anyone's specific place and buggered off...my partner on stretching across to grab mine for me badly burnt her fingers as he also failed to tell us the plates were nearing the temperature of the sun, awesome service. on what planet do you think service consists of dumping plates and walking away? The other server however was good and immediately got a burns pack. On speaking to the Duty Manager about it, yes there were the usual apologies but I didn't really get the sense he gave a toss and just thought more about moving that member of staff to a non-public facing role - dishwasher duty coming up for that useless numpty then!! So after burns and a crap nights sleep in a room where you could here every creak of the floorboards above, half the light bulbs didn't work nor did the TV remote we went for breakfast. Overall not too bad, good choice although the soggiest fried bread ever encountered, not entirely sure it was possible but boy did they achieve it and over eager staff trying to take your still half filled coffee cup away, not sure what part of Europe the staff come from, but it really seems like good English skills and any kind of customer service training are massively lacking. On travelling to Bristol airport saw a Premier Inn - think that'll be a far better bet next time.

    4
    « Business stay whilst working in the area »

    Stayed in the Best Western Webbington for 3 nights recently whilst working in the area. The hotel is set in a stunning location looking across a valley (view slightly spoilt by the M5) but is not close to a main road. It appears to be popular with coach parties - which tended to make the dining room very busy in the evenings. That said the bar and lounge area is very comfortable and I found eating in these was not a problem. The rooms and corridors look a little tired - but all areas were clean. Overall, for me who is really in a hotel first thing in the morning and then late in the evening/overnight, it offered all I needed.

  • 5
    « Stop over for Bristol airport »

    About 20 minutes away and 14 miles away. Nestled in the quiet hilly countryside is this 1907 mansion - now hotel. Staff very helpful. Well ness centre and swimming pool a must to do! ( clean and modern) rooms a bit dated. But everything you need. Clean comfortable beds and bathroom. Room service at no extra charge. A pleasant stay and for 43£ a real bargain. Thank you

    3
    « Quiet in a nice location »

    I stayed one night at the BW Webbington hotel as it offered a good deal on price, it is approx. 6-7 miles outside Weston and if I did not have a car would of been difficult to get to. It is quiet most of the time in a nice location, but seemed to me a little off the beaten track than I realised. The hotel is on a hillside and overlooks the valley and M5 which can be noisy. It is an old building and has lots of steps to join parts of the building, although it does seem to have disabled access to some parts. I could of had dinner here as prices aren't too expensive, but with a couple of coach groups that had large round tables set for dinner put me off. So opted for the local town. The rooms are comfortable, but found mine very warm, and when I open the window you can hear the M5, that thankfully wasn't too noisy. Breakfast was very good and offered continental or full English from the buffet, and you can order eggs cooked any way you prefer. the staff were polite and efficient. I would stay again if the rates stay the same.

    3
    « Lovely but dog eared »

    Spent the weekend of 11-13 June at this hotel. This is the good, bad of this hotel. Good: Room in courtyard block. Not a bad size, everything you need, full length mirror, desk/dressing table, club chair, 2 three foot beds zipped together to make superking, not too uncomfortable but I think it would be needing a mattress topper soon. Nicely decorated, flat screen tv with freeview, tea and coffee facilities, three kinds of tea, sugar and sweetener and I thought this was a nice touch, hot chocolate sachets, along with biscuits. The duvet on the bed was quite old I think as it was incredibly heavy. Nice view from window and not overlooked. I didn't draw the curtains because I like the light but if someone wanted black out in the room these curtains would be no good. Lighting was fine but has to warm up as they're energy saving bulbs. Bathroom: Large, could do with some kind of unit round the sink to put your things and there is plenty of room in this bathroom to do that and make a walk in shower. Could also do with a mixer tap for the sink as the water comes out really hot. Shower: Rainfall one, lovely hot water. A non slip mat was left for the bath which I was grateful for but could do with a handle to help get in and out of the bath especially for someone small like me, it is the law in America to have handles to help in and out of the bath. Heated ladder towel rail. BAD: There is no lift in this hotel, there is quite a walk to your room, we were two flights up and because quite a way from the car park we carried all our luggage in one go and it was very hard work so a lift would be a Godsend or at least a porter to help. The hotel is tired and dog eared but has a quaintness to it. There is a fabulous view from the outside bar area and inside the bar area is big squashy sofas that we spent an evening on reading our books, the only downside to that was we had a bar snack that was almost inedible, I had nachos with chilli, the chilli was dry and the beans were so broken down that I think it must have been old and the guacamole although was green but was unlike any I had ever seen or tasted before, some kind of mayo with green colouring I think. My husband had a ploughman's with no dressing on the salad or butter for ciabatta bread, should have been crusty bread. Also I had to ask for the table to be wiped as it was filthy and all the girl behind the bar said was "why is it dirty" After our first clean, we'd been out most of the day and came back to a floor that hadn't been hoovered and the duvet just pulled up on the bed, the sheet underneath was still rucked up from the night before, I re made the bed myself. The towels were very thin and a couple of the hand towels had some kind of yellow stains on them, they should have been checked and thrown away. Unfortunately we didn't use the pool but did have a look and it looked lovely. There was a function on the Sunday night and that wasn't too loud but at 11.30pm there was a car parked outside the block we were in and blew his horn very loudly and shouted goodnight to everyone, it made me jump out of my skin as I was asleep, we did complain to reception next morning and they said they would deal with it. So would I recommend this hotel, Yes I would as it did have it's charm but the staff need a bit of training I think.

    5
    « best ever hotel for service and price »

    I stayed 3 night last week with my girl friends and I loved it,service was excellent,from portuguese barman and also all the staff serving breakfast,they all doing excellent job and very professional. Reception 10 out of 10,smiley and very kind. swimming pool and view round it was blowing mind . Room was large and clean and good bed. thanks for nice short holiday.

    2
    « Flatters to decieve »

    Stayed as an overnight 'journey breaker' when travelling from Yorkshire to Devon. Booked from viewing on Best Western web site of what appears and is described as "country manor charm...", sadly not entirely the case. The setting is certainly in charming country side, but the hotel does not match the surroundings. Rooms are small are greatly in need of refurbishment. It is also worthy of note that rooms are all close together which means we found to our cost at check-in, when enquiring if we could be allocated a room in a quieter part of the hotel; to be told there wasn't really such an area and we should be aware there was a wedding on with live music until midnight. Hotels are obliged to advise at time of booking of such matters that, as would have been the case for us, have meant we would not have booked.

    4
    « Nice stay »

    We stayed here for 1 night (Sunday night), room was ready when we arrived, we used the gym and the swimming pool - both very nice. Room was basic but had a tv, and large bathroom with bath. We had dinner on the terrace with lovely views which was really nice. We only paid £40 for 1 night and it was a clean, basic room and we had use of the pool and gym - I was very pleased we booked here.

    3
    « Ok.. »

    Arrived after a long drive only to be told that the twin we booked wasn't ready.. We could here the housekeeper mouthing off in the back office which was a little disappointing. Room was basic, dirty tissues were on the floor on arrival. Room extremely hot and we couldn't keep them open due to the loud wedding going on. Breakfast was nice though.

    2
    « Not a BEST WESTERN more like a BAD WESTERN »

    Arrived to find room not cleaned very well, there was a crack from top to bottom in the window so it was not safe to open the bed side wall light was not safe to turn on the fitting was so lose.Also the Furniture looked as though it had come from a skip. Apart from that the Breakfast was excellent and the staff very good

    4
    « Lovely short break »

    We've just had a two night mid week break here. The setting is beautiful though a little isolated but we knew that before we went and were prepared to drive to places. It's close to Weston super Mare and Cheddar Gorge to name a few. We really enjoyed our stay here and only have a couple of not so positive comments. The first is that they gave us one complimentary breakfast. Why only one? Either give enough for the number of people in the room or don't give anything. Secondly was dinner in the hotel. We chose to eat in the restaurant instead of the bar. The food was ok but not great whereas the food in the bar looked lovely. Both of these comments aren't bad and are obviously our opinion and doesn't change the fact that we had a lovely stay and would recommend to all. It's also a fantastic location for a wedding.

    5
    « A brilliant stay!! »

    We have just returned from a 4 night stay here and must say we were very impressed. Passed hotel on the M5 numerous times and always fancied staying. All staff from reception, bar, restaurant & house keeping were very friendly, professional & willing to help when required. Having a refreshing drink sat out on the terrace with views for miles across the country side was lovely especially with the kind weather we had. Hotel was spotless in all areas, with people checking through out the day clearing any empty glasses/dinner plates or just straightening chairs & tables. Our room was in the annex a joined via a courtyard to the rear on the 2nd floor. The room wasn't the biggest of rooms but was well adequate for our stay and we received room service daily refreshing towels & complimentary tea/coffee/biscuits etc. The only criticism I could make is the way the used towels, bedding, dirty dishes etc are left on the landings while room service is carried out. Other than that we would recommend it ....... plus we will return ....... thank you!!

  • 4
    « Enjoyable time out »

    An unexpected hotel in the middle of the country side with Cheddar Gorge nearby. We stayed here with a coach trip and we were delighted with the service, the staff are well trained and very polite. The food was faultless and plenty of it. The rooms were clean, An enjoyable stay and time out in the country side, what more could you ask for.

    5
    « Beautiful old English Country Hotel »

    We spent a wonderful stay here. We had a fantastic room with a private balcony overlooking the levels to the sea in the distance. The hotel is an old English mansion and has been beautifully preserved with original features. All the staff were excellent, very polite, cheery and helpful. The weather was great so we were able to sunbath on the loungers on the outside verandah by the pool, which has great views out across the levels to the sea. In the evening we enjoyed a pre dinner drink on the beautiful verandah,(again, you guessed it, overlooking the levels with the the sea in the distance). Whilst watching the sun go down. Our evening meal was good, not great but still very good. Overall this was a great value for money stay and we will definitely return.

    1
    « Wheelchair Users Its a No No »

    As a wheelchair user I booked this hotel but checked weeks in advance that it was wheel chair accessible & assured it was. If you are a solo wheelchair visitor you would have no chance of booking into the place as you cannot get to reception from the frontage at all due to a flight of stairs with no ramped access. Once advised you have to go around the back of the hotel (because there is a massive flight of stairs inside out of reception to the main areas) you are presented with a moon scape pot holed alley, once you have squeezed past an employees vehicle, at the end of the alley are two disabled rooms in a courtyard. Immediately adjacent to your room is the smoking area so don't open your windows if you don't like smoke. A generator can be heard all night cutting in and out resonating through the paper thin walls. Health & Safety would have a field day inside. The ramp up the 10" step into the restaurant is immediately adjacent to the open flight of stairs out of reception so if you fell out your chair whilst negotiating the ramp you would fall 15ft into the lobby. Once up the 1st step there are further steps down into the restaurant, but for you to use the ramp again people eating below have to be moved out the way off their table to give you access in. Sorry at this point the white flag was waved we retreated checked out & left after only one night never to return.

    3
    « Superb location, but the place needs some refurbishment »

    This was a one night stay for a group. My sat nav had to work hard to find the hotel. The car park is a decent size. The receptionist wasn't very friendly and was a poor advert for the hotel. The bar and restaurant staff were all good. The room was ideal for a one night stay, although it was tricky to see the TV from one of the twin beds. The hotel just needs some care and attention such as better bathroom fittings, cleaned carpets and new furniture. The wifi was easy to connect and a good speed.

    5
    « Bit out of the way, but Excellent quiet hotel »

    I actually booked this hotel thinking I was 15mins from Bristol.... Its about 1hr15mins from Bristol. Nice hilltop location with fantastic views over the surrounding Somerset Countryside. Friendly receptionist on arrival. Two large coach parties were also here, however that didn't really impact the service provided. Both dinner and Breakfast was excellent. Room was fine with a comfortable bed. Given the price paid for my stay, I consider this hotel to be excellent value for money. I would return here.

    1
    « 2 night stay »

    Let me start of by saying that I have stayed at many a Best Western Hotel and they have always accomodated my unusual working hours and I have always had a decent room to wind down in. Now The Best Western Webbington. I ring the hotel mid afternoon as I do with all hotels I stay at, to ask if they can prepare me a dinner for 10pm. Now I know the restaurant closes at 09:30 pm, but these guys are always helpful and go the extra mile for the customer, right? Nope, sorry can't be done no dinner for you, we know you work late and can't arrive till 10pm but thats tough. You guys are in the hospitality business so how about showing some? Ok now after walking a few miles to my room, i find that it is the smallest room I have ever stayed in, decor is in their words "classic" my words dated and drab. The toilet has one of those very noisy camping type cisterns, so this room clearly never use to be a room and now the cleaner has nowhere to put their mop away! Personally never again. Sorry about the picture but the room was so small I couldnt get stand back and get it all in. I enjoy my comforts, do you? Come here at your peril.

    2
    « Great location shame about the hotel... »

    We visited this hotel as part of a wedding party and where told it was a special rate for this, £95 b&b but then on the day found we could have booked it on the hotels website for £75 which fell on deaf ears when challenging the staff. When we arrived for the evening party the receptionist was pretty blunt and seemed dissinterested and when we got to our room after a labyrinth tour we discovered a tired small room facing a steep bush clad slope 3m away. The room was sparse and not that clean, noisy bed and very thin walls, no ventilation or double glazing. We asked for a iron & board and after 30 min it arrived, but the ironing board was burnt dirty and holed and the iron was leaking and covered in burnt clothing..., when I unplugged the iron after use I got a SHOCK....noticed afterwards no PAT testing certificate on it. We took the iron back to reception to report this and have the iron destroyed, the receptionist was shocked but did not really have any idea what to do. In the morning after a good breakfast we checked out and spoke to a different receptionist who said she wondered what the iron was doing there....and said the evening girl was useless...the manager was called and was shocked and said they were trying to get all appliances tested but was to busy...not an excuse I'm afraid.. but he then gave us our bar bill and £20 off better than nothing making the B&B rate £75 the max I would pay for a room here.

    3
    « ONE NIGHT STAY DISSAPOINTING »

    Checked in, receptionist very bubbly, asked for a 4am alarm call, didn't get it. Room large but dated, no plug near the mirror to dry your hair, poor shower. Food in the bar was extremely basic and not enjoyable at all. DISSAPOINTING for such a lovely old hotel.

    4
    « One Night SDtay »

    Hotel was lovely. Wonderful views. Good bar and food and very clean. However, the night we stayed there were very large groups of people who were very noisy and kept us awake most of the night, shouting, laughing and banging doors. The ventilation fan in the next room was very noisy and had obviously been left on whilst occupant not in room and sounded like a Hercules Aircraft coming into land. It eventually stopped after some hours when occupant returned. the other side, the occupant spent the entire night loud snoring. the walls were thin and this coupled with ventilator sound, laughing, shouting and banging doors made for a sleepless night! It was mentioned to reception staff the next morning but there was no real comment. All that said, lovely hotel, lovely bar and food and very clean.

    5
    « Great Stay »

    Had a good time at a fantastic hotel, the whole weekend was good the food, was good and the staff helpful. We will visit again and our family loved it. It was just as good as the last time that we visited.

  • 5
    « Lovely hotel with character »

    I can recommend a room upgrade, we stayed in Room 10 and couldn't fault it, plenty of space to relax. Our experience at the hotel was great from start to finish! The girl on reception was helpful and pleasant and breakfast provided everything that we needed.

    5
    « Absolutely fantastic. Cannot fault »

    Well what can I say. We had our wedding here and from the very start until the very end it was made enjoyable and stress free for us. The staff were outstanding, particularly Dan who was there to ensure our big day ran smoothly (he certainly did just that)! The rooms were dressed beautifully and was spotlessly clean and tidy throughout. Nothing was too much hassle. Our meals were perfect and very tasty as was our evening buffet, which was continuously topped up to ensure we had enough. The rooms were lovely, clean, comfy and spacious. If you are looking to stay at this hotel then I ca assure you you will get top service. Fantastic

    5
    « Wedding day. »

    My daughter had her wedding here on 16th April. It was fabulous. The staff were friendly and very efficient. The wedding meal was lovely. Nothing was too much trouble. I can't see why people go to places six times the price frankly! The room we had the wedding breakfast was really nice. No it's not an old mansion or Manor House...but why pay so much more and get no more for your money. Excellent venue in every way.

    5
    « Outgrown its 3* status »

    A very nice hotel with lots of character. Not suited for those wanting ultra-modern plasticised environment! Many different levels and stairs (no lifts) but loads of charm. Lovely setting and good facilities (gym and indoor pool) - one has to accept the limitations on layout on a many times adapted old building! Pity that the food in the restaurant was rather bland and not good value. There was an evident lack of a 'maitre de' in the restaurant as some people were left standing and meals were offered to wrong guests! Starter cutlery was placed inside the main cutlery! (not on the table to start) - ? a training need!

    4
    « THE wEBBINGTON HOTEL »

    excellent staff, professional, well presented and knowledgeable. Rooms fantastic, period atmosphere , well appointed and excellent space. Service great and food extremely good value for its content and choices given

    2
    « Disappointing »

    The hotel was in a very good location; however, we discovered that it had far too many steps everywhere including en route to our room which was located in the Courtyard annexe. The "disabled" access route was a bit easier once we found it, but we still had a flight of stairs up to the room carrying a heavy suitcase, so not very easy to negotiate. Decor was dark and dismal with brown panelling everywhere, and we thought the restaurant was unappealing with a lacklustre menu so we ate elsewhere. Room was quite small for a twin, and a bit tired in appearance; the side of the curtains near the window was spotted with black mouldy areas and the whole room could have done with a deep clean. Fortunately the shower worked ok, so it was not all negative, and the beds were comfortable enough.

    3
    « Last minute stay »

    We booked a room at short notice. It was clean and pleasant but a shadow of a foregone age. the location was lovely but the M5 noise did detract a little. Staff were friendly and helpful. We had breakfast which was very nice.

    3
    « Grat Walking location »

    This Hotel is a little tired The room I was allocated in the conservatory is in need of decoration, the place is a bit of a rabbit warren The bed was really comfy - it took up most of the room ! The swimming pool and spa are good - although you have to walk acorss the gym from the pool to reach the saun The food is plentiful, if not best quality

    5
    « Lovely Hotel »

    We stayed here back in March for 3 nights celebrating my husbands 60th birthday. We were given the honeymoon suite as a free upgrade and a beautiful room it is. It is very spacious with a super king size bed and fabulous pillows. It has French Windows to its own patio area and a lovely big bathroom with an excellent shower. The breakfast here is great it is serve yourself and there is plenty of choice . I particularly enjoy breakfast here because it is one of very few we have stayed in that does fried bread!. This is our chosen hotel when visiting Somerset and we have been here quite a few times. The staff are always helpful and attentive and I would say a big thank you again for giving such a lovely room for our special stay. We will be back

    3
    « Best Western »

    All in all good enough to come back to but not special.Good location with wonderful vies, The Hotel was a little tired with lots of stairs so unsuitable for all but the fit. Nice pool and very nice fitness area but changing rooms require attention.

  • 4
    « Good hotel, average spa »

    My boyfriend and I spent a night at the hotel after a full on day climbing and caving. The hotel entrance is quite difficult to see and we nearly drove past it. We checked in at reception, the receptionist was polite and we got directions to get to our room; we definitely needed more directions because that place is like a maze, but we managed to find our room. It was a nice and big room, a little bit noisy because of the M5 but not too bad at all. The bed was really comfortable with very nice pillows as well. The bathroom was big as well, but the fan was very noisy! We really enjoyed the coffee and the hot chocolate in the room; we definitely needed a coffee to stay awake after the full day adventure. The spa was okay, a little bit disappointing, to be honest, I liked the fact that they provided towels but it was literally just a heated swimming pool, a steam room and a sauna. It was alright but expected more as the steam room broke. Also, in order to get to the sauna and the steam room you had the cross the whole gym! However, the staff were really friendly. Next morning we decided to have breakfast there, it was okay, but I don't think the full English breakfast was worth the £10 that it costs. It wasn't amazing, and the continental breakfast was okay as well, but nothing special. However, again, the staff were really friendly. I would recommend the hotel, it is a little bit overpriced for what it is, but it was a nice stay.

    5
    « Great Hotel »

    Stayed here for 4 nights with my wife for our 25th wedding anniversary, when we arrived we had been upgraded to the bridal suite. The hotel was great, staff pretty much leave you to it but when you need them they were very helpful and polite, would definitley recommend

    4
    « Nice hotel lovely grounds but a little tired »

    One night stay on business really strange to find a hotel of this size in such a remote spot Plus Great views and setting decent size gym and pool at a very reasonable price Bar and restaurant reasonable too Cons It is a little tired and could do with an update., I'm sure most guests wouldn't object to paying a little more

    4
    « Room with a view good food and friendly staff »

    Booked via Best Western and as a diamond for life member was upgraded to a superior room. Room 7 which was a large double room which was clean with comfy bed. Looked out over the terrace and front of hotel. Stopped 3 nights DBB the food was to a good standard and so was breakfast. Staff all friendly and professional. Would return to the hotel on leisure as well as business Would happily recommend this hotel

    5
    « Previous reviews seem overly harsh »

    My girlfriend and I book in for two nights here over the recent Easter break, we were a bit dubious after reading so many bad reviews of the place, but decided to book regardless as there was a good deal on offer. On the first night we went to the pool, sauna and ate in the restaurant. The spa facilities are all excellent and we really enjoyed out meal. We were really impressed when we asked if we could take our drinks from the bar to our room and told "of course!" The breakfast was very good and on the last morning we each had a full body massage with Sue Gale, which was fantastic. Our room was nice and comfortable. I really think people should bear in mind that this hotel is rated 3*, so its not going to have rooms suitable for the Queen.

    5
    « What a place!! »

    I forgot what hotel I had chosen as I was so tired when booking, the country roads on the way there left me somewhat pessimistic, but as the views came into play and the Hotel came into view, my concerns were soon put to bed. The front had a lovely Victorian periodic feel to it and the evening illuminations added a warm charm. The view from the car park of rolling hills and the odd farm house dotted about reminded me of a Beatrix Potter book. We had a fun myriad of corridors to explore as we walked to our room and we didn't mind at all. The creaky stairs in some parts and the huge oak doors in others were such a treat in comparison to modern day uniformed hotels. It was full of character as was the beautiful Victorian looking shower, and the queen sized bed was very comfortable. The gym facilities were top notch, even though I didn't venture into the pool, it looked gorgeous. The Steam room was very popular so I didn't get an opportunity to go in, but the sauna more than served its purpose after a good session in the gym. The treadmills however may need updating as I almost slipped through no fault of my own bit through the worn down belt, but alas that was my only criticism of the whole stay. Lovely Portuguese bar man reminded me of Manuel from Fawlty Towers with his cheeky charm and loveable demeanour. I would recommend anybody stay here very good value for money, room service is excellent, staff are friendly and the views are second to none.

    3
    « ok stay.. »

    We booked to stay here with our two small granddaughters for one night en route to South Devon. We had two rooms both of which were freezing and took the customer services ages to get some warmth into them. The room was comfortable and the bed very large and clean. We chose to eat in the dining room which was again absolutely freezing and therefore very uncomfortable. The food was decidedly average and the thin and crispy pizza one of the girls ordered was about an inch thick and looked very unpleasant. The other granddaughter ordered meat balls which we were assured would contain no onions, it did. The staff were very pleasant but communication was quite difficult. Pool was great but badly designed with changing rooms away from the area so you have to walk soaking wet to get to them. We have stayed in numerous Best Western Hotels and this was not up to the usual standard I'm afraid.

    1
    « Mrs Gage »

    We have been regular visitors to this hotel for seven years and up until our visit last night (9.4.16) we have always been pleased with the service. I do not know what has changed, but in my opinion, this hotel has let itself down on our recent visit. Reception staff were very helpful (as usual), it is a shame that the same can not be said for the bar and restaurant staff. We found staff to be rude, unprofessional and miserable. The food has always been very good here in the past, but, last night they let themselves down in a big way with food still being frozen when sent out, parts of meals being forgotten and very bad quality meat, not to mention the staff attitude when informing them of such mistakes. Unfortunately, after seven years and many visits to the Webbington, last night will be our last.

    3
    « Nice place »

    The Webbington was ideal for a nights stay with out two small granddaughters, the room was big enough for the four of us, clean light and airy. No wi if was available and the power in the room went off twice in the first hour. Pool was a real treat for the girls even given the strange disconcerting walk through a busy gym to get to the steam room. If you stay at any serviced accommodation you expect, even if temporarily, to be the centre of attention, at least until you are settled. The hotel staff were largely indifferent from the point of check in where I was treated as a training exercise for a new member of staff, right through to the non comittal breakfast service. The only exception to this was the Italian barman on the Terrace, thank you for smiling and treating the girls so nicely, I think they should consider putting you in control of staff training! The food was great, the location perfect and the building is interesting but come on guys, treat your guests as if they really are welcome.

    4
    « Birthday treat »

    Booked a Birthday overnight break for the wife and myself. Nice location and views but the room given was not massive and overlooking the plant rooms so not great. The hotel has lots of old features inside and out which give it a great charm and feeling. The room was clean and welcoming but the wi-fi was non existing. Polit helpfully staff with nice breakfast. A limited choice on the main menu and usual bar meals. Would definitely go again.

  • 4
    « Ideal for what we wanted »

    Stayed here whilst visiting the area. We were just looking for a base, somewhere to sleep and somewhere to shower. The building is very old, hence you could hear every creaking floorboard and the walls were paper thin, however that was our only complaint (plus it is what you expect of a 19th century building). We did not spend much time in the hotel but the staff were friendly and our room had the biggest bed I have ever seen! Free use of the swimming pool was a bonus, overall great value for money, would return in future.

    2
    « Harry Potter had more room! »

    Stayed here on business and maybe the low cost should have caused alarm bells.....I suppose you get what you pay for The receptionist was very pleasant and check in was a pleasure, but I was told if I was staying in room 205 it's quite a small room. SMALL....Harry Potter had more room on Privet Drive!! :0) To make things worse there was NO cold water at all in the room and trying to clean teeth in hot water is a challenge! Never mind I'll have a shower...No I won't as the handle came off in my hand! On check out the Manager was apologetic and offered a small discount, but then said apart from these issues was everthing else OK with the stay?? Love it! Breakfast wasn't great. Ordered a cheese omelette which looked like a volcano erupting. It remindef me of the film Grease!! As it was literally swimming on the plate. I think if I had eaten it my heart may have stopped. I then ordered some water to drink and was brought a pot of hot water!! Maybe the hotel really does not have COLD???? Would I stay again..probably not and such a shame as the location is stunning!

    4
    « Lovely old building and an enjoyable stay »

    The hotel is very quaint and has some lovely old features. Very good leisure facilities and a great pool. The atmosphere in the bar area was very nice, relaxed and comfortable. Good quality furnishings and the rest rooms were clean and well equipped. Our room was in 'The Gods' and was very pretty, good standards of cleanliness and complimentary toiletries were lovely. Large comfortable bed and excellent linen. The staff were helpful but not intrusive which was good. The only thing that let it down a little was the breakfast, it was kept warm and the quality was a little average. Overall we did enjoy our stay and would stay there again.

    3
    « Family visit to Mendip Hills »

    Pleasant stay with family of 4 in one room. Room was adequate. Down side was fire alarm triggered at 4am on Sunday morning (reported by staff as due to smoker). Breakfast was of good quality and service. Access to room is very difficult with luggage due to narrow doors and corridors.

    5
    « Our wedding »

    We have just returned from the Webbington hotel after our wedding on 2/4/2016 We couldn't have wished for a better day. The hotel staff were amazing and the whole day ran so smoothly. The food was absolutely lovely and came out so quickly to each table & the staff couldn't do enough to make sure everyone had what they wanted and provided extra when required. Everything went so well and I didn't once feel stressed because the staff took care of everything and had followed what we'd asked for to great detail. During the planning I sent various emails regarding changes or just for extra information and the hotel always responded very quickly. All of our guests said that they had an amazing time and complimented the hotel. I would definitely recommend this hotel for anyone who wanted to have their wedding here. We are very happy that we chose the Webbingtons Mr and Mrs Ashley

    5
    « Lovely hotel »

    We stopped here on the way back from a holiday in Cornwall as it's half way. The room was in the main hotel and was lovely and big with feature beams to the ceiling. The breakfast was quite good with a good choice.We really enjoyed our stay here.

    5
    « short break »

    Having just returned from The Webbington ( our 4th or 5th stay) i can honestly say we really could not fault the place, service is always very friendly and not intrusive at all, I can be really fussy at times but i have enjoyed every stay, the rooms are always spotless and quite large, the breakfast is well cooked and there is a good choice of cereal and fruit as well as fresh fruit juice, we have eaten in the restaurant and the service and food were perfect, we stayed with family and for breakfast we were all able to sit together around a large table that had been reserved for us, as this was a birthday celebration it was lovely to take advantage on the pool and spa which everyone enjoyed, just about to book up again, The New Inn near Axbridge, (just down the road) is excellent best pub meal we have had in a long time delicious.

    4
    « Had a lovely time! »

    Having read the reviews below, Im glad to say that our visit was really nice! We had a lovely room and the heating was on. The room was very clean and spacious. We had a nice meal in the restaurant and received good service. The breakfast the next morning was nicely presented and enjoyed it very much. Cannot comment on the spa as we didn't use the facilities. The visit was for my birthday and enjoyed it very much.

    2
    « More of a spar than a spa »

    where do I start, a mess was made of the bookings for most of the wedding guests. In my case they had only booked me the one night. The room was across a court yard so that meant freezing every time I went to the room. The room itself was cold and only warmed up during the night, to rival the claustrophobic en suite. But was woken early with creaking furniture and floorboard both mornings. And the view was to die for (See picture)? The staff were very accommodating and the bar and restaurant food of good quality. Unlike the food served at the wedding. When the groom went to collect the remaining tiers of the cake, they thrown them away. But the swimming pool is brill. And warm.

    5
    « Nice night away »

    As I had tickets to cheddar gorge I thought it would be nice to extend our time together.. So booked this cheap hotel close by ,, I was completely overjoyed by my time here ,, my room was small but clean cosy and very warm ,, I booked the restaurant as a treat and WOW that was the best money spent X ,,,, beautiful laid table waiters drinks menu etc ,, our food was exceptional xx so was our service ,, as a chef from a hotel in cully I would highly recommend this hotel and can't wait to stay here again xx

  • 3
    « In need of a re-vamp »

    Stayed here for one night on a business trip and wasn't really impressed. Driving up to the hotel looked great but it really needs a re-vamp - definitely not 4 star standards. The room was absolutely freezing, I rang reception to ask when was the heating coming on and she said she wasn't sure - didn't offer to check. Went down to order bar food felt like I was abroad, no English speaking staff and the gentleman found it very hard to understand me. Food was average. When I got back the heating was on thankfully. Room clean but I don't think I would stay again if in the area next time - would check somewhere else out.

    2
    « Very tired hotel »

    We spent a dance weekend at this hotel; the dancing was fun but I could never recommend the hotel. Our room was very small, clean as long as you didn't look up, the cobwebs hanging from the curtains & ceiling were dreadful. Our shower, I've never had such a poor shower with such little water pressure in any hotel I've stayed in! We were told they don't employ maintenance at weekends! Surely this is the busiest time, there were over 200 people staying! Food was not great, when the guy serving the evening meal used his hands to put the green beans from one dish to another that was off putting! Potatoes were like slops! Drinks in the bar were very expensive. I could go on but I think I will just not go back. There is a lot that this hotel needs that they can't get out of a tin of paint!

    1
    « Rude up his own bum manager »

    Did an event from here, phoned and asked to stay in the Carpark in our motorhome, they said yes, checked again on arrival all ok, event started at 6am. Been there a few hours the event before and the manager came out with his sidekick and asked if we had a reservation, we told him we had phoned and twice told we could park, he told us to go or if we wanted to stay it would be £50. No doubt wanting to take a back hander, he was pompous and rude. So, we cancelled (I mean just didn't turn up) for our reservation for dinner, and during the event my other half cancelled her tea and cake, saving us about £100, we returned at 6am for the event revving the engine!! The place is also very tatty for a 3 star, should be a 2 star. I wonder if Best Western Hotels know that this manager is trying to take £50 back handers for motorhomes parking overnight in the car park. We have stayed in there's no problem at all.

    3
    « Tired hotel but comfy and good value »

    I stayed at the Webbington Spa for business. It is a little remote along country lanes but has splendid views. The hotel is quite tired but was certainly comfy. The bar & restaurant were good, decent food and good prices with keen friendly staff. The terrace bar overlooked the valley / Somerset levels. Wifi was poor and not working for me. The spa / leisure club is very weird. The pool changing is not connected to the pool area but a walk down a public corridor and through reception, not a hygienic route. The sauna and steam room are at the back of the gym so not connected to either the pool or the pool changing room. Very weird indeed. Overall though, the hotel was very good value for money.

    3
    « hotel stay »

    This was handy location near to Bristol airport cheap rooms compared to others in locality. Close to m5 which was needed for journey north next morning. Noone at reception when we arrived 11pm had to search for staff. Rooms are very clean but tired couldn't turn shower temperature down in one room it was scalding or slightly less scalding. Reception not manned until 7am every morning so early check out needs to be sorted night before. Noone to tell us what WiFi password was when checking in. Was hotspot showing available in our room but couldn't connect.

    5
    « nice and relaxing place to stay »

    Me and my boyfriend went to a trip to explore the Cheddar clifs for couple of days and we were really happy to find that hotel. it impressed me very much. The room was VERY COSY and clean.you can find there everything you need...... even the shower cap and sewing kit. Also they have a gym and very nice swimming pool, so it was very relaxing to swim and to warm ourselves up in sauna and steam room, after all that walking and climbing tours that we had. after spa we went to their restaurant and bar and their food and prices made us even more happy. everything was delicious! all staff especially in restaurant and bar were very friendly and ready to do an extra mile for us. we were very happy and definitely we will go there again

    5
    « GREAT HOTEL AND SPA »

    Lovely place to stay when visiting Somerset. Lovely rooms, great breakfast. Nice staff. Very very comfortable. Great views from Hotel. Wifi works very well. Good food in restaurant and bar and really good value overall.

    4
    « Midweek Break »

    We stayed two nights midweek at the beginning of March 2016, whilst the decor in room and corridors is tired the hotel is clean and the bedroom offered all you'd expect, tea, coffee, hairdryer, shower gel and shampoo - more available from reception if you had forgotten any of the necessities (though we didn't test this out, it just says they have toiletries etc, available in the hotel folder), best of all a huge comfortable bed, with extra pillows and blankets should you need them, we had a great nights sleep, though had we needed the window open the road noise would have been annoying, though we travel everywhere with earplugs just in case we need them! The pool was lovely, and temperature was just right, the only downside there was no spinner for your costume though I was offered a carrier bag for my wet things so can't complain. As we arrived late afternoon we opted to eat in the restaurant, excellent service, good menu choices, and delicious! So good we had our evening meal there the next night and it was excellent again with new menu choices. If we go back to the area would be more than happy to stay there again, we had room 118 in the courtyard. All the staff we spoke to were friendly and helpful. Can't comment on the grounds as weather was not good enough to want to walk around, but what we saw from the windows looked good.

    1
    « avoid at all costs »

    dreadful place. The room on the website is not the room you get!! at 2 am the room was freezing. this was made up b the heating firing up at 7am to a heat that i nearly feinted. the bar was manned by a bloke who didnt know what a lager top was. clearly they dont serve that in his country of birth. the exchange verbally was painful i almost served myself. the mixer pumps clearly had an issue the drinks were flat and awful. The function room garden suite furthest away from the main bar was not stocked with a full range of drinks and we were told to keep going back to the main bar for our drinks!! The food served was edible but the fact that peanuts were put out on the table without any one checking nut allergies meant the peanut dust and those dipping their hands and then picking sandwiches up could of caused a severe reaction by transference. The music was loud dated and never once turned down so you ate to the beat of the music reverberating in your chest. we will leave the fire alarm incident at 3am after only half an hours kip. as for the welcome booklet this contained outdated information and wasnt rectified until after an hour of trying to connect to the free wifi the desk told us the password!

    1
    « AVOID IF YOU NEED SLEEP »

    We've been here twice now. The first was our anniversary, it was incredibly noisy, stuffy, poor food, rude staff and we were woken twice in the night. Once by guests the other a fire alarm so loud you needed to block your ears. We were offered a complimentary stay for our bad experience and so visited a couple of months later. This time the room was bright and airy but immensely hot. Every radiator had been turned on fully. The room temperature must have been in the 30°c and we could only turn off one or two radiators At 3.10am the hotel was woken by the FIRE ALARM a screaming high pitched siren in the room that scared the he'll out of my wife. She panicked, so we got dressed ready to evacuate the building then 1 minute later it stops. We hear the whole hotel wondering what to do outside. We couldn't sleep thereafter as we didn't feel safe. Breakfast was awful, dry bacon, powdered eggs and treacle for coffee. This is one hotel and chain we will never revisit

  • 5
    « lovely hotel »

    We got married here a couple of years and it is our favourite place to stay, really romantic and with lovely views no matter what time of year. perfect leisure facilities as well with a really nice pool

    4
    « Relaxing retreat »

    Looking for a place to stay late on an evening in February we were thankful for the recommendation of and welcome by the Webbington Hotel&Spa! The service at the reception was nice and very helpful, even with recommending further attractions to visit in the surrounding. After a swim in the pool we had a warm and comfortable night and in the morning an invigorating English breakfast from a rich buffet.

    5
    « Lovely loaction nice hotel »

    I have stayed at this Hotel several times and it is a great place to stay either to just relax or to explore the local area . Service is usually excellent but I have occasionally felt that certain staff just don't engage well , however always feel the manager takes this serious and deals with any problems. Generally great Hotel.

    4
    « Unique venue type outside London »

    I visit here to help run the RISC OS Southwest Show on the last week of every February, sometimes early March. It is unusual to find a large conference/exhibition venue that is carpeted/heated and attached to a hotel, outside London. There's nowhere like it in the Southwest; even in Bristol, you'd struggle, and Bristol isn't ideal for cost nor central to the SW region. The exhibition space is large and can be sub-divided. There is (limited) mobile internet, but plenty of mains power and lighting. Although there is heating, it's getting near the end of its life and needs replacement - it doesn't really cut it in midwinter. The space is mainly used by wedding parties and sometimes hunt supporters, the latter doing their best the trash the place before the next users. The venue do a brilliant job of cleaning up after inconsiderable previous users, even when they ripped the curtains down one year. Ah well, such is life in the countryside. There is plenty of parking around the venue, once you work out how to reach it from the M5 (which it's clearly visible from), that is. there's also a limited amount of parking right next to doors on the same level, brilliant for exhibitors with lots of heavy gear. The staff are very helpful, if you can find them - they're spread rather thin, but it is a large site. One criticism I do have, is that even though we hire a very large area and bring several exhibitors who stay in the hotel overnight as well, we are always hinted at to move along for the next party, well before the end of our booked time. I know it does take time to pack/unpack heavy expensive demos and stalls, but we have lots of volunteer help and we do pay for our time. I don't believe we've ever over-run or caused problems. The venue never seems to remember who we are, despite having been holding national Shows here for at least 20 years, but that's okay: I used to live/work in a venue, and it is hard to keep track, so we do understand and don't take it personally. There is a good bar service, extending to silver service across the deep pile carpet, setting the tone far above other Southwest exhibitions with their hard wooden floors in leisure centres and aircraft hangars. The bar prices are in line with local Pubs, which is amazing. One thing that would be nice, is letting us set up early, without seeking the permission of a single nominee organiser, which never seems to be the one staying at the hotel. I live in Wiltshire, so I've only stayed at the hotel as well once. The pricing is very reasonable for stays, and they do (or did) accept prepayment by cash if you don't have a credit card, as seems a standard annoyance elsewhere. The rooms are of a perfectly good standard, with good sound and thermal insulation. The door locks can be a bit temperamental, which necessities what can be a long walk back to reception, which also reminded me I was carting too much luggage around with me at the time. When I eventually gained access to my room, the light didn't work and the window was cracked, not a serious problem but nonetheless, instead of simply replacing the lamp, the hotel upgraded me to a better room, at no extra cost. Most rooms have en-suite facilities with provided soap, shampoo etc. The beds are very comfortable, but then I was very tired. They provide a morning newspaper if wanted. Mobile phone reception from the rooms can be a bit dicey; it picks up on the stairs though, as pointed out by some friendly & helpful cleaners. They provide, in line with most hotels, an included breakfast, which is very generous: Buffet-style with options for fry-up, cereal, fruit, etc. They let you go back for top-ups, which is very much welcomed by those of us whom skimped on taxi fares by getting a bus and trekking across the hills and windy country lanes. Just because it's a self-service buffet, they certainly don't skimp on the table arrangements, going to town with plenty of cutlery and crockery, set out on linen tables. This does limit the number of people you can seat around a table, but that keeps things cosy and conversation flowing, so that's okay. We have considered moving the Show into a more central area of WSM, but parking and compromises with the distance between accommodation and exhibition space have made all local alternative suggestions unpopular with attendees, so we'll keep coming back, at least until WSM council's planning dept make a sane decision, in other words for the foreseeable future. All in all, a very good venue to come back to, with it's own idiosyncrasies. It grows on you.

    3
    « Rooms tired and noisy »

    Overall the facilities are ok, but be advised that the rooms are in need of a real good clean and redecoration and minimal insulation between rooms. If you are looking for an inexpensive location with a spa the Webbington is fine. The restaurant staff are very good and some very attentive. Evening meals we had were very good, but breakfast was variable.

    1
    « Such a shame »

    This could be a lovely hotel but it's just not. We had a stay booked for Friday what was meant to be a two night stay and ended up getting up early Saturday morning to check out. The rooms are really dated and the whole hotel is really old and tired and smells of stale cigarette's. There are modems in the room which stay lit up all night so don't expect to sleep. Very tattie furniture in rooms. Got down to breakfast in the morning to a buffet breakfast which was stone cold and not up to standard. To be honest I can't see why they are a best western because every hotel I've stayed in that's a best western is of a high standard. This does not deserve to be called a best western as the standards are just not there. The staff are not very happy and look like they don't want to be there. We will not be returning.

    3
    « We only paid £47 and you get what you pay for »

    We stayed here on our way to Cornwall. I have to stress we only paid £47 for the room. We arrived late to the hotel 21:40 and unfortunately we had missed the evening meal and room service stops at 21:30, however we were told that the bar had plenty of snacks. We got our key and went to the bar for a drink. Stood at the bar for about 10 mins with no one about I finally went to reception to ask if someone was serving, finally got a drink?.. Asked about crisps and was told ?yea got one bag of cheese and onion? that was it?.. After 20 mins we tried for another drink, again I ended up trying to find someone to serve us. For a ?bed for the night? it is fine for £47, however the hotel is very old looking and could do with some TLC.

    2
    « Such a let down »

    I stayed here with my partner on a Tuesday evening as a treat and well needed night away. When you arrive the view from the front of the hotel is gorgeous, it looks very cute and romantic. This is where it all goes down hill... The hotel needs some serious refurbishment as everything is so dated in the building. We checked in and went to our room which was a standard double room. It was the size of a box, smelled like damp, overlooked a massive generator, and the bathroom was old and tatty. I was so underwhelmed! We went back to reception to ask to move rooms. I called the hotel prior to booking a room, to request that we have a room with a nice view and a bath. I was told that the hotel wasn't busy that evening so there would be no problem. This didn't happen. We then moved to a room with a bit more space, however the bathroom was even smaller than before. You could not fit 2 people in there at once, and the door just about shut, having being centimetres from the sink. There was an old shoddy shower which was the width of the bathroom. At this point we cancelled our dinner reservation as time was getting on and decided to have room service and relax in our room for the evening. Do not bother ordering room service!! The food is absolutely awful and not worth the money in the slightest. We spent around £30 and hardly touched any of it. The chips were dry and cold. Along with the onion rings, tuna 'bloomer' sandwich which was also dry and stale and looked like it had been slopped on the plate with half a bag of salad. It really was horrible. We had a cheese board with camembert, which was given to us without a cheese knife and had dried up. The apple was brown, ciabatta bread was just about edible and again half the plate was slopped with lettuce. We paid £9 for this plate alone. Such a waste of money!! The next day we went down for breakfast to be greeted by a lady that did not look happy at all, she huffed when my partner asked for sweetener with his tea, and for some more juice as the container was empty. We felt so awkward and couldn't wait to leave. The breakfast was OK, however there wasn't much choice. At this point we couldn't wait to check out! When handing our key to the receptionist I told her about the awful room service and that we had hardly eaten any of it. She called her manager who I then spoke to, to explain the issues we had had during our stay. He was rude and dismissive. Kept on saying that he could not do anything for us as we had already had our room 'upgraded' (it was hardly an upgrade!). He obsessed over the fact that we had not called down to tell him about the room service and that if we did he could of done something about it. It was 9pm, we had already had the hassle of moving rooms and I did not have the energy to complain again. He tried to correct me on a few occasions during our conversation. In the end, my partner paid up and we left. I have never had such an awful stay. It really does look so lovely from the outside and then falls apart inside. The rooms have a lot to be desired and need a huge revamp. I understand the building is old, but that doesn't mean the rooms have to be dingy, damp and grotty. We will not be returning to the Webbington after the awful experience earlier this month. The staff need to learn how to speak to customers and do it with a smile. Don't waste your money staying here.

    4
    « Safe Option »

    We like Best Western as a chain. Good value, well presented, well run, good standards generally. The location is incredible here - the view over the Somerset countryside is breathtaking. Yes you can hear the rumble of the M5 in the background but only when outside. When we arrived there was an Indian wedding taking place, which certainly made the venue look and feel more lively. We had one of the smaller rooms around the courtyard and the bed was smaller than we would have liked. The complementary tea-making facilities were very much above par: biscuits, hot chocolate and Earl Grey are treats you don't normally find. Free access to the leisure facilities was a bonus and apparently they have treatment rooms and a gym - we used just the pool and the sauna. Obviously Cheddar is nearby and only a short drive to the tourist attractions and restaurants. We ate lunch and breakfast in the hotel, which were both of a high standard. Although we never tend to stay in the same place twice, this is on the list of places we would stay again.

    1
    « christmas 2014 food poisoning »

    A bit late I know but was unfortunate to get camplylobacter food poisoning following a Christmas meal here that year also another family complained of food being cold. Of course they denied serving food fit for human consumption and also lied that no one complained that day to my solicitor.They have been lucky that the health and environmental services for somerset failed to investigate my complaint following my two week illness as a result of which I haven't been compensated in anyway. Shame I have to report such an incident here, so you don't get off that lightly the management of this establishment.

  • 4
    « Excellent value for overnight stop »

    Whilst in a rural area and accessed by country lanes, the setting was very pleasant with beautiful views. The hotel was very attractive on approach and at arrival. The staff were very helpful and friendly, nothing being too much trouble. Our first room was rather small and dimly lit on the second floor, but because of a loud noise/drone, presumably from an extractor fan left on next door, we were moved to another, larger and well lit room below: more what we had expected originally. Room carpets were in need of attention - a lot of staining. The food was extremely good, served in a well appointed dining room. We enjoyed our stay.

    5
    « Wedding venue »

    We had our wedding here in January 2016, and I cannot fault it. Sarah the wedding planner was amazing, literally everything i asked for was there. I had huge amounts of props and decorations and they was all in place on the day. I even changed things on the night before which was no trouble to them at all. I'm a hard person to please and extremely fussy, but I have no bad points to say. If your considering this as a venue please just do it, you won't be disappointed. Thank you xx

    5
    « Great Place to Stop »

    This hotel is visible from the M5, and I have frequently looked at it and thought given the location, what is it like. I was not disappointed. Well appointed rooms, excellent service from the staff, a very relaxing Spa facility and swimming pool. The food is very good, with plenty of choice. Eat either in the restaurant or in the recently re-fitted bar, overlooking the countryside on the outside terrace, the choice is yours.

    2
    « Wear your fleece for a drink in the bar? Really?? »

    This used to be a good hotel but sadly no more! Whilst the rooms & health suite are perfectly adequate for a three star unfortunately the slow decline is in evidence everywhere with a tired and now shabby appearance throughout the public areas with frayed and damaged carpets and finishes. A real shame as a bit of TLC would make a considerable difference. On the plus side the bar menu offered really tasty food at a very reasonable price. However the night we stayed we were told there were only 13 other guests in the hotel and the management had turned down the heating in the bar and conservatory area. Yes we really did have to go back to our rooms to get our fleeces to have a drink in the bar! Hmmm says it all really!

    3
    « Interesting service »

    I will start by saying this was a VERY last minute booking and we only paid £45.00 for the room (only) breakfast was an add on but more than happy to pay. We knew it was 3 star so expected that it may need some work doing. The plus points were, fantastic location, the room was clean and lovely and warm, the lady on reception was lovely. The downside was the service. Having had a very early start we did not want to go out for a meal so choose the hotel to eat in. We liked the bar menu so went to the bar to order. To start with, we waited a long time for someone to come and help us. It took a while to get our orders right as his english was not great at all. Food arrived - it was not good, the burgers we ordered were awful. SO high hopes for breakfast. Not sure if they consider 8.30am as a late time to order breakfast on a Saturday but it seemed as though we were on some sort of time limit to get in, get fed and get out. We did not have a chance to look at the menu before we were chased for our orders, which when they arrived were not correct. It seemed they used local produce which is great. The sausages and bacon tasted lovely, but not cooked very well and the coffee tasted as though it had been sitting there all day. One couple were even asked for their breakfast order before they were seated! It was hit an miss if you got to choose what sort of eggs you wanted, some people were asked, others were not and since there were on 5 couples in the restaurant sitting closely together, we knew what was going on. It was a shame because the hotel has such great potential, the problems we had with were with the staff and primarily understanding each other, so come on these are basics to get sorted.

    2
    « HIT BUT MOSTLY MISSED »

    Having tried a number of Best Western hotels we knew this could be a gem or run down venue. Unfortunately it is the latter. The building is attractive as is its setting. Indeed the receptionist was welcoming and polite so our first impression was raesonable (if you ignore the torn carpets, trailing electrical leads and poor quality office behind the desk). We stayed in a basic room in the Courtyard - wouldn't do that again - which although clean was very basic; over-heated and with a large grass bank (poorly kept) about three foot from our window - posing an easy route into the room (security issue) and removing all our light and view. We decided to stay in the hotel and eat from the Terrace Menu - a big mistake! A re-heated microwaved hamburger; dry and hard chips; old salad was definite not good. That together with a lack of staff understanding basic English language did not provide a good evening for us. Indeed it was little better in the morning at breakfast. With an over eager waiter deciding we were having the full cooked breakfast; the egg having been standing far too long it was inedible and my wife getting the wrong order - another couple were "chased" around the restaurant for their order whilst getting something to drink! - I was not impressed with the service at all. In fact getting the basics right seemed all too complicated for this hotel. Wandering back to our room the staircase and landing was littered with the house-keepings equipment it was difficult to get past. I can't see us returning here and it certainly hasn't done Best Westens reputation any good in our eyes.

    5
    « New Year Break »

    This has been a very enjoyable new year break. Hotel lovely, very relaxing and welcoming. Food and drink at very reasonable prices. We had a superior room which was large and the on suite luxurious. The swimming pool was good size and the staff very friendly. I would definitely recommend this hotel for a couple looking for a quiet relaxing break. Not far from Weston Super Mare and Burnham On Sea

    4
    « Nice place to stay »

    Nice place to stay, staff are friendly and location is good too. Hotel room was large and spacious Food in the bar was good too. I would recommend this hotel good for Business and family trips. The fitness club and swimming pool facilities are nice too

    5
    « Superb New Year's Eve Party and 1 Night Stay »

    This was our second stay for a New Year's Eve Party at the Webbington with friends. Our last stay being 2011/2012 New Year Party which contrary to a certain review we thought was excellent. This was the deciding factor to stay a second time, although we were a little worried it may not live up to high standards of our first visit. We did not need to worry on this point. Our room was in the courtyard annex and was very comfortable, however, the shower was not working correctly and we were offered another room promptly and without any quibble. The party dining room was beautifully decorated, the staff were very professional, polite and attentive, the restaurant management were visible and on the ball all the time making sure guests needs were attended to. The food was of a very high standard, the staff ensured all the guests at our table were served at the same time for each course thus the food remained hot and no one was waiting for others to be served and food cooling down. Our only observation was that the 8 piece band was a little loud for our taste however they were very good and brought a party atmosphere which had many guest up and dancing including ourselves. New Year was seen in with a Piper which added that little extra touch. The next morning were had an lovely champagne breakfast which ended a very pleasant stay. Would we book another New Year Party at the Webbington again, a most resounding Yes! Thank you Webbington.

    5
    « Hotel lives up to its extraordinary hilltop setting »

    Wonderful décor, very comfortable room with an amazing bed, excellent food and a cosy bar. All of that with very friendly staff and apparently there is a spa and pool if you like that sort of thing. If you are there in clement weather, the terrace looks very inviting :)

  • 5
    « New Year's Eve Party and overnight stay »

    We arrived on 31st December early afternoon, our fabulous room was ready. We had coffee in the lounge with friends. Later we had a drink again in the lounge, the atmosphere was relaxed and the staff were friendly and helpful. We then got ready for the main event. Champagne and canapés to start, the ballroom was superbly decorated, fresh flowers, balloons, the food was very good, then the entertainment started - WOW - two of the singers entered the hall, the band were on the stage, there was a floor show, the variety of music was amazing, very talented group. Not stopping there, the New Year was seen in with Bagpipes. We are already booked in for 2016 -THANK YOU SO MUCH

    4
    « Very good Christmas Break »

    My wife and I booked this hotel for a 4 night Christmas break including Christmas lunch. Check in was smooth, we were given room 6 which is a big room, with a beautiful original fire place. We were a little concerned as we could see the motorway from the window, but had no problem with any noise, we had booked dinner for every evening and as there were two coach parties the dining room was full every evening and breakfast, this wasn't a problem until the last 2 days breakfast and our last evening meal where we found that some of the coach parties had moved from their designated table to the table allocated to us, also we could not order from the A La Carte menu as it was to busy so we had to order from the table d hote menu which was ok but we would off liked more choice and were prepared to pay the extra. Again breakfast was great the first 2 days but lack of room on the last 2 made it a rushed and uncomfortable experience, the waiters did their best so couldn't really be blamed, its the ignorance of other guests that weren't happy on the table allocated to then. Christmas lunch was very good indeed 7 courses long the only downside was that each course was brought almost as soon as they had taken the dishes from the previous away, it would have been nice to let each course settle for 5/10 mins before the next. All in all we found the staff to be efficient and friendly enough,a couple did shine above the rest. It was a pleasant stay the hotel does look a little jaded in parts but it suited our needs.

    3
    « Not for the unfit! »

    OK stay, but at 66 was probably one of the youngest in the hotel. There is no lift, only 2 rooms on the ground floor. Steps to get to reception, then more to "ground floor" facilities, and more stairs to rooms. Signage inside and outside the hotel limited or missing. Had 3 attempts to get car to reception, as entered from the North. Unique breakfast system, some bits buffet, some ordered. Fried or poached eggs for traditional English breakfast, have to be ordered, then added to the remainder which are buffet. Smallest kipper fillets ever served in a hotel, and if a normal size one get in they cut it in half! TIP - if driving from North M5 J21 set satnav to or via Winscome, then hotel postcode. Postcode works, but takes you down 4 miles of single track road with zero passing points. Need Winscome to stay on normal roads. Not for the anybody who has difficulty with stairs as there are lots everywhere.

    3
    « Works Xmas Party »

    We decided to stay overnight for our works Christmas party, we were disappointed with the room across the courtyard a tad small but it was only one night! The food was fine and we all enjoyed the entertainment everyone up dancing most of the night. Would book a better room next time. Breakfast was good the next morning. Bar staff were helpful hotel staff not so, didn't seem to interested particularly the reception not very welcoming when we arrived.

    4
    « Another wonderful couple of days spent relaxing and enjoying ourselves. »

    Spent 2 nights here and once again had a a wonderful time. The staff welcome on arrival was great, everything was ready for us and our papers were ordered. As it is December we were staying over for a tribute night on the second day. The first night was my birthday and the staff in the restaurant were excellent. Very attentive and friendly. Once again we enjoyed the pool area which is very relaxing as long as you get in before the families with kids. The tribute night on the second day was a Michael Buble act and was very good. There was a good menu choice, but I don't like turkey so went for the lamb, but as I can't eat mushrooms asked for it to be cooked on its own. A waitress came and asked if this was correct and took my plate away for the chef to cook my lamb. This was medium as I like it. Everything else in the restaurant went very well. A majority of the staff in this hotel are natives to this country, there are a few foreign staff Ho we get on with very well. The hotel is spending a lot of money on refurbishing in the bar and restaurant are complete, our room had been redecorated and was very comfortable. We prefer to stay in the old part of the hotel as it is in easy reach of reception on the restaurant. We are looking foraged to next visiting the new year.

    5
    « Works Christmas meal & overnight stay »

    Absolutely brilliant this is the second time me and my partner have had a work Christmas meal here and both times was amazing both times our rooms were big although this year are room was even bigger we had a lovely view at the hotel, and even when we checked out we were told we were able to use the leisure facilities all day, the meal was lovely we literally had not one bad word to say about our starter or main we both had a cheesecake for dessert but it was a citrus one which wasn't to our taste but still we couldn't complain the hotel staff were so helpful all round are stay was fantastic and we can't wait to return next year. Thank you

    3
    « xmas function »

    Food was quite good for mass catering and the service fairly good. Overall it is a tired slightly shabby place and although the bedroom appeared clean there was a fusty musty smell. ok for a mediocre function but not somewhere I would choose to go again.

    2
    « Poor service »

    Staff are indifferent at best. The restaurant is expensive and food quality is poor, some needing to be sent back twice as not only did it look inedible, but also like it might make you I'll if you are it. They have all of their fish dishes labled as vegetarian! When we complained we had a very generic response, staff really do not seem to care. Rooms were cold, no temperature control in room, heating came on at set times. Will not be going back

    3
    « Great Deal on Room but noise from M5 difficult to block out ,not a great hotel for sleep »

    Got a great deal from Laterooms on this hotel and for the price we were satisfied but this hotel needs to invest in better windows.Initially we were put in 107 but we asked to move as this had loud hum which could be heard in cor) riddor as well.(109 would be as badWe then were placed in Room 8 which was freshly painted and had a strong smell of paint.This room was larger though than the first but it was difficult to ignore the noise from the M5 particularly when trying to sleep. We were also woken in night by the extractior fan next door with a guy who possibbly had a bladder issue as used the bathroom a lot through the night so in all we had very poor sleep.The linen was clean though and shower was good although it flooded as didn't drain properly.There was plenty of tea and coffee and hot chocolate. We ate at the bar.We thought the food was reasonablly priced for a hotel and tasty.The staff do have to work very hard.Would have liked to see a draft ale on but had spitfire in a bottle which was fine.This is a hotel that is used by workmen during the week but that is not an issue as all dressed appropriately in the bar.The swimming pool is not great when a few people are in it almost impossible to do lengths and the poolside changing room is Not poolside so take flip flops as you have to walk across the entrance hall.I did not try the sauna and steam room as would have had to walk in a wet costume through the Gym in bare feet.Really the worst laid out spa facilities I have ever seen.I didn't stay long in the pool as couldn't swim with the older ladies trying to do widths as well some swimming lengths it was like Battleships.The Gym looked well equipped though and large for a hotel.Parking was fine.

    5
    « Pleasant stay »

    Had a very pleasant stay at this hotel and would have no hesitation returning. staff friendly and food very good. Have to pay special attention to the waiter in the Restaurant who was very attentive and is a credit to hotel. Unfortunately I didn't catch his name. Looked at this hotel on laterooms. got a better deal on the Best Western site,

  • 2
    « Christmas party night »

    Really disappointing 1st visit to the webbington the Dolly Parton tribute act was good but that was about it. We were booked as a group but were seated at 2 seperate tables which is a bit odd to start with! The food was very poor especially for £30 a head, tasteless prawn cocktail, Luke warm lamb ( more fat than meat) and the veg well that really wasn't great the sprouts especially were like bullets!!! Waiting staff not the happiest, and the drinks were very overpriced. Really poor experience, wouldn't recommend at all.

    1
    « Noisy and unfriendly Hotel »

    Wow, what a disappointing visit On the surface of the Hotel you would think its was a quality establishment, don't be fooled. Very noisy, very rude staff, over priced food and uncomfortable beds. The car park is rough as guts. Personally I'd avoid this Hotel and go stay at a B and B locally, maybe people who live and own their establishment would take more pride in it. Over priced and rubbish.

    3
    « Has potential »

    This was the hotel chosen by the coach tour company, and have just spent three nights here. Because it was a tour, we did not have a choice of rooms, and found we were in the courtyard. As two friends travelling together, we asked for a twin room. In effect, it was, though so small that the two beds had to be pushed completely together. The room was clean, and had all that we required, but as we are now in December, we were amazed to be told that the heating doesn't come on till 7pm - not ideal after a full day out in blustery conditions. However, the main part of the house was lovely. The staff was friendly and efficient. The dining room was pleasantly set up with round tables, and pristine white cloths, and linen napkins. The food was excellent, and there was no difficulty in asking for something different eg ice cream for dessert instead of the three choices on the menu. Breakfast was particularly good. As well as what was on offer on the very excellent buffet, there was porridge, smoked haddock, omelettes and poached eggs available to be cooked to order. The staff were extremely helpful and friendly. I understand the pool was very good, and there was a lovely terrace - had the weather been better! I would have rated this hotel higher than average if the room had been better - and warmer!

    5
    « OUR RELAXING DAY »

    Only a short 2 night stay but we felt relaxed and 'at home'. Breakfast was the best I have had for a long time. For our anniversary we spent one whole day in the hotel enjoying swimming, being in the steam room, playing a game of scrabble, having a steaming coffee and biscuits then a nice meal. Heaven!

    3
    « Disappointing! »

    How many times have I driven north along the M5 and seen the Webbington Hotel from the motorway? So often, in fact, that we decided to try it, especially as we are making an effort not to use the big chains these days. First impressions are critical, and ours were disappointing. There was an overpowering unpleasant and off-putting smell of disinfectant as we went into the reception area. The staff were reasonably efficient but not especially friendly and didn't go out of their way to help. The way to the bedroom was easy to find, but it is not a good omen if you see mattresses stored in corners of stairwells. Note to management: it looks careless and inefficient and is certainly not professional. The corridors and fire doors were scuffed, and the whole place seemed to be screaming out for some TLC. The room was standard, but I've seen better in any of the big chains, so it was hardly worth driving out of our way for. Back in the bar, the staff were efficient and reasonably friendly, but nothing out of the ordinary. Again, there were so many features that could be enhanced (the Webbington was an old house that has been extended several times). The bar food was good and very welcome after a long day. By chance, we started chatting with a couple from our home town, so spent a pleasant time with them, but we all agreed that the place looked run down and was in dire need of refurbishment. Breakfast was again standard, with no flair and no local sourcing of products as far as we could see. A big positive point was the sun terrace, but unfortunately we didn't have the time or weather to enjoy it. I won't go back and I won't recommend the Webbington.

    5
    « Super Hotel and staff »

    Second time we have stayed at this excellent hotel. Staff always friendly and the meals are delicious. Thoroughly enjoy staying at this historic hotel, just wish the walls could talk so we could hear about pastimes.

    5
    « Plenty of good food »

    I took my managers here for an offsite meeting and couldn't fault the service, the evening meal was very good and we appreciated being able to order at table unlike so many other venues where they insist you choose in advance. Good tasty food and lots of it. A minor complaint about the cleanliness of the glasses was soon satisfactorily rectified. The next day breakfast, lunch and the "snacks" in between were all excellent, Great pool. All staff were exceptionally helpful. I would recommend this hotel to anyone.

    5
    « Amazing stay »

    Had such a lovely stay - couldn't fault it. Our room was huge, and the decor suited it well, wouldn't call it aged, if you want all mod cons go to a city chain. The whole place was perfectly warm with everything we needed. Pool/sauna and steam room all great, nice that its all included within the price. Had our meal in the bar area, good prices and food was perfect for what we were after. The staff we talked to were all very friendly, (not sure what some of the reviews are on about) Breakfast was great, (buffet) as we were off walking around cheddar so needed a big breakfast. Would definitely stay again and have recommend it already.

    4
    « Nice Hotel »

    Couldn't fault hotel for the price really. Rooms clean, breakfast was very nice and so were the staff, would definitely stay here again. Certain areas could probably do with a freshen up but overall a good stay. I've booked in for next week so that says it all really!

    2
    « Last chance saloon »

    Nice enough hotel, not easily found as there isn't a main road to it. The staff are not particularly friendly and stand-offish. Breakfast is self service and mainly cold as we went down near the finish. There was an incident with people in the next room banging and shouting for an hour and a half, not their fault but no member of staff to calm things. So I am not going there again

  • 5
    « Beautiful peaceful break »

    We stayed this hotel for one night on the way to Bristol airport. We were warmly welcomed by a very polite receptionist Laura. She explained every thing and made us feel comfortable in our surroundings.We then went to our room which was stunning uniquely decorated and original features. We had dinner in the restaurant the service was excellent the waiter could not do enough for us. We left very early the next morning. Would really recommend the hotel.

    5
    « Much better than the sum of its parts »

    The Webbington Hotel was the 3-night base for our choir tour of some 50 people. My wife and I travelled independently by car but the majority came on a coach, arriving late because of senseless on-road parking in one of the nearby villages: with narrow lanes all around access for a wide vehicle is not necessarily straightforward, and it was necessary to go from house to house to find the owners of the vehicles that needed moving. The hotel is rather rambling and access to most of the rooms seems to involve different levels and flights of stairs (though there appears to be reasonable disabled access). On our arrival the staff had offered assistance with our bags; when all our colleagues arrived, staff were placed at stairways to move their bags for them - a very simple but efficiently carried out operation. Dinner had been pre-arranged for 19:15 but the late arrival meant that this was impracticable. The hotel delayed the meal by 30 minutes, and still managed to serve us food well prepared and not overcooked. These two examples sum up the hotel for me. On first appearance it looks a little tired (though I was told that it is being renovated), but its greatest asset i probably the staff, who were without fail helpful, friendly and efficient. Requests were met promptly. The one evening meal we had there was good; there was a good choice at breakfast and various items were cooked fresh on request (such as fried eggs). The hotel has swimming pool and spa but we did not have time to experience what was on offer. All told a better stay than might be expected, and well recommended.

    3
    « Okay »

    We stayed here for one night the room was small but comfy but one of the radiators was faulty and would not switch off which meant the room was absolutely boiling at one stage we had to leave because it was just too hot so sat by the bar and had a drink which was quite expensive as was the room £50 for one night and that's without breakfast we didn't have much choice but to stay here as the nearby travelodge which was cheaper and had breakfast included was fully booked.

    3
    « So dissapointed »

    Passed by here so many times and thought we must try it out! Lovely location! Fantastic views but oh my what sad soul less place! Staff so morose and looked as though they'd rather be somewhere else! Apart from the lad in the leisure part and he was really friendly! Breakfast was good but again staff all looked miserable !what a great shame! A visit from alex politzi me thinks !!!

    2
    « unfriendly & rundown »

    we visited in late october and had booked two superior rooms our first impression was not good. the reception staff were miserable, and we were soon to find out all the staff that work at the hotel could not raise one smile between them. seriously not one of the staff smiled the whole 24 hours we were there, not even once! our 'superior' rooms turned out to be grotty. they were located in the main house were of a reasonable size but were badly dated and smelled quite bad, old and musty. both rooms were freezing. after about two hours, we were so cold in the rooms (we hadnt taken our coats off at this point) we requested portable heaters from reception. they told us that the heating was turned on at 6pm but they would 'try' to find us some heaters in the meantime. an hour and a half later I phoned reception because no heaters had been delivered, they told us they couldnt find any. at 6 the heating did come on, the radiators warmed ever so slightly but it just took the edge off the coldness. the whole hotel was cold, badly lit, felt soul-less with little to no ambience. so too, the rooms had terrible lighting (energy saver bulb) in old pendant shade. the bathroom or actually shower room was tiny with no shelves, you had to balance your washbag on the cistern. the real only plus in the bedroom was that the bed was really comfortable, but the pillows smelled too. we enjoyed the Gym, didn't use the pool and we had a walk in the grounds which again needed attention, breakfast was just ok, the tea was awful though, and none of the staff smiled or made eye contact with us as they served us. the hotel was reasonably priced, but quite honestly this hotel needs major attention, it's dated dreadfully, carpets threadbare on stairs and it not the cleanest. staff need training badly in public relations and taught to smile and look like they enjoy working there, even though it is plain to see they don't, what a shame, could be a nice place with lots of money spent and new management and staff

    4
    « A pleasant stat »

    A perfect midweek stay, great value for money as was only £45. Nice meal in restaurant and comfortable room. Only criticism is the gym doesn't have aircon and pool area is too warm, but for the price still good. Close to Weston super mare just about 15 mins away, will definitely come back if I can get at this price again

    2
    « Overnight Stay on Charity Bike Ride »

    I stayed for one night with a party of 40+ adults on a 2 day charity bike ride. The rooms were clean, and the service at the bar and restaurant was fine, but the evening meal was very bland. I had a pork dinner with a tasleless sauce, and the vegetables were merely boiled, withouit any flavour or taste.

    3
    « Needs Some TLC »

    Stayed for a three day event. The hotel is in a good location but some money needs to be spent to bring it back to its former beauty. The rooms are on the small side but clean , the staff could do with some more training in how to deal with customer issues. Its not a hotel I will stay in by choice .

    5
    « Family 'Get together' »

    Had a couple of days at the Webbington Hotel, found the staff very helpful and accommodating, food excellent. Lovely views from the balcony looking out towards Bream on the Somerset coast. Rooms cleaned and tidied each day. Only two(2) minor complaints 1. Don't take room 113 until they stop the outside light shining in the window at night. 2. They need to replace the coffee machine in the Bar, much better to have them make it in the restaurant. This is a Hotel that myself and our family would return to as we had a very pleasant stay, and my wife had an excellent Spa treatment and swim.

    3
    « Disappointing »

    We booked two nights at this hotel and overall, we were disappointed. Checking in was like listening to a recorded message...a couple in front of us had to ask the receptionist to repeat what she had said and it was the same for us. We were told that we had been given a courtyard room and this turned out to be a rather inaccurate description given that we looked out onto a large black flat roof with the only connection to a courtyard being that we had to walk across a small courtyard to access the part of the hotel where our room was situated. The room itself was OK apart from the view. It was clean but only superficially so but it did have a comfortable bed. The dining room is perhaps best described as somber! The food was disappointing and we didn't have dinner there on our second evening. Breakfast was fine but the service was poor....we had virtually finished our breakfast before we were asked about hot drinks. It maybe that this hotel is better suited to groups...there was a group in residence when we were there and it was noticeable that, in the dining room, they received immediate service. Check out was similar to checking in....impersonal and what appeared to be a disinterested receptionist....no " we hope you have enjoyed your stay" or even a thank you. I did complete an on line questionnaire for Best Western and the customer service manager did respond very quickly which we appreciated but I doubt we would stay here again if we were in the area.

  • 3
    « Lovely Location but Hotel a little run down »

    We stayed here for a wedding and our room was clean and a reasonable size, however the shower was dangerously hot at first. Unfortunately there was quite a nasty fight in the room next door to us during the evening, which carried on until the early hours of the morning. Both ourselves and the room the other side of them were unable to get to sleep until 2.00am as the staff were hoovering up glass that was in the entrance to the room of the fight once the police had left. I did ask staff if this was likely to on for much longer when the police were there and just received a shrug of the shoulders, one member of staff even laughed about the incident. Breakfast was very nice and plenty of choice, it was also nice to have a room just for wedding guests who had stayed over. Upon checking out, there was quite a large queue so I didn't make a fuss about the previous night's events but did inform the Receptionist that I was not happy to have experienced such an incident and would be complaining, I sent a complaint yesterday by email and am still awaiting a response. I can appreciate the incident was not the fault of the hotel staff but they just didn't seem to have any thought for the guests in the surrounding rooms.

    1
    « The webbington disaster »

    Absolutely terrible for the accommodation side and catering side. Constent drumming from room 201 as they left there bathroom light on "that's the way the building is built" , I was am told by the duty manager (who was the most unhelpful of all the staff ). Had to constantly get someone to help in the bar as the poor girl was over welded on her own (250 dinner guest) tried to call (10 times from the room , no answer) to complain about the noise from the other room. Called from my mobile 6 times (showed the duty manager as proof.) didn't semed that bothered. I will do everything in my professional courier as a Hotelier to move these functions away from the webbington . We could do very much better

    3
    « Not bad... »

    Stayed here for work. Was worried having read the reviews but it was better than I expected. I had a room which has been adapted for someone with disabilities and I suspect that might have meant the room was a slightly higher standard than some. Room was a good size with a large bathroom. It was clean if a little dated and tired. Bed was extremely comfortable. The communal ares in the hotel are very worn - carpets ripped etc. there is a nice pool, a good gym and a sauna and steam (although not directly accessible from the pool). The lady on reception at the gym was extremely friendly. Breakfast was fine, average but perfectly acceptable. Bar food was nice although lacking healthier option. Portion sizes were huge and food was served on ridiculous wooden planks, please bring back plates! This hotel would be really tricky for anyone with mobility issues as there are steps everywhere and I couldn't see any ramps or lifts. Free wifi. Walls are very thin so there is a lot of noise from other guests. If Best Western invested a little in this hotel it could be amazing, as it stands it is very average but I was strangely fond of it! If you are in the area the pub called the new inn at cross is only a couple of miles away and well worth a visit.

    4
    « Ruby wedding disaster averted »

    We stayed there for a weekend to celebrate our 40th wedding anniversary, joined by our two children and their partners. I booked & paid for the non-refundable rooms in advance. Our 'premium' room in the old building was very nice, although with shower & no bath. The kids' rooms were at the back & probably best described as 'adequate'. Our daughter & her husband came down from Lincolnshire, enduring a road trip from hell, and arrived very late. The room I had booked & paid for had seemingly disappeared from the system, but the night porter let them into an unprepared room with a broken fittings & cobwebs. After a 7 hour drive, they were too tired to do much more than put up with it. Cock-ups happen & the important thing is how does a business deal with them; in this case the management accepted their mistake without argument, apologised profusely, refunded the first night & sorted their original room properly for the second. A reasonable response - I'm not greedy. Breakfasts were excellent, with proper fried bread & everything. We also had dinner there twice. The food was good, not bad value for money & the service excellent. We also enjoyed sitting around the bar area & on the terrace while we chatted. We were very lucky with the weather & made the most of the chance to get outdoors. Overall I'd say the staff were friendly, helpful and we enjoyed our stay (apart from our daughter's first night), managing to climb Crook peak and also visit the ss Great Britain in Bristol. Crook peak was well worth the effort, despite there being a lot of haze. On a clear day it would be a 'must-do' activity.

    4
    « Beautiful hotel »

    Stunning hotel, with beautiful views, friendly staff and very clean. The spa has good facilities and is also clean and in good order. The food was good and very reasonable. The hotel is set in some lovely grounds and has got some very nice features. Everytime I have driven down the motorway (which is on a weekly basis), I've always saw this place and thought I'd love to go there and it didn't let my expectations down. There are some minor things such as there are no lifts in the newer part of the building so that may be worth noting if you have trouble with stairs. The roads getting to the hotel are quite windy and on one part of the road was slippy due to mud - not the fault of the hotel but worth noting if you're visiting. The motorway noise is audible if you have the windows open, again not the fault of the hotel but worth noting if like me you have to have a window open, although it wasn't audible with it closed. Overall a very enjoyable experience.

    4
    « Best Western Webbington »

    Stayed for 1 night whilst visiting friends in nearby Turnham-on-Sea. Arrived early (10.30 am) but our room was made available very quickly so we were able to spend the rest of the day with friends. Staff were professional and courteous even though it was obvious that there were some trainees. Only downside was that it was a little difficult to get to the hotel when travelling from the North - luckily the weather was good and we didn't meet any farm vehicles in the narrow lanes!!

    3
    « A lovely wedding »

    We attended a wedding and breakfast here, the second time but not for at least 12 years. We arrived and sat down in the bar area. Drinks were expensive, inner London prices. Being a wedding I would have thought guests would have an area to themselves but guests who had nothing to do with the wedding had to make their way three ugh the wedding party to their rooms. This is nobody's fault except the hotel who should arrange things better than this. The room for the ceremony was just the right size and comfortable. Following the ceremony we were decanted back to the bar and patio area. There drinks and canapés were served. The drinks were lovely but the canapés were not at all nice and had been prepared earlier. The patio could have done with a tidy up as there were some old flip flops left by previous guests and some of the tables still had manufacturers labels on. The Webbington's location is excellent save for the presence of the M5 and there is always a considerable amount of background noise from it. We were called for a general photograph elsewhere in the hotel and were processed through empty and storage rooms to the steps outside. There must have been a better way to go. The staff reset the original room for the wedding breakfast and we then all went in and sat down in our allocated places. The staff tried to serve me pate when I had ordered soup. Got my soup but none of us has spoons with which to drink it. One guest on our table was a celiac and as ever she had to make this clear every time a course came. The food was lovely. The MC was especially good, friendly, assured and experienced. In all it was a lovely wedding. We thoroughly enjoyed it and the food, but the hotel could have done more to ensure that guests have some privacy from other hotel guests and that the place is clean and tidy. It just needs some better management I feel to raise the standard.

    2
    « Lacking atmosphere, needs TLC. »

    We arrived for a two night break & were lukewarmly greeted by the lady on Reception. We were housed a little away from the hotel in one of the out buildings across the yard. The room itself ws clean, if a little dated. Unfortunately we were not warned that a Wedding was taking place in the grounds & that a disco would be on until midnight - consequently I got very little sleep on the first night, the thumping noise was so loud the glass in the windows vibrated slightly. The second night was slightly better, given that there was no disco. The hotel location lends itself well as a base for attractions, it is a little dated & needs a lick of paint & new carpets. Upon leaving the Receptionist didn't bother asking how our stay was (perhaps she knew what the answer would be); the cleaning staff were the friendliest - time to swap some roles around methinks!

 

Getting to the hotel ...

All directions
·From: All directions Junction 22 of the M5, take A38 towards Bristol and at Village of Lower Wear (5 miles), turn left. Follow the sign to the BEST WESTERN The Webbington Hotel and Spa.