Best Western The Webbington Hotel and Spa

We had a lovely family break here, the staff were all very friendly and extremely helpful. The hotel was comfortable and food from restaurant in the evening was very good and we had great service level here. My daughter had a lovely time using the pool. The family room was perfect as kids had there own areas where they had some privacy. One small negative wish the lowest volume on TV was quieter. But the positives far outweighed this.

Situated in the beautiful Somerset hills, The Webbington Hotel and Spa is a nice place to stay. The hotel staff were lovely, polite and well presented. We paid a little extra for one of the bigger rooms and we were not disappointed. The Spa treatments we paid for and received were exceptional. Lucy R was very sweet and made us feel comfortable and really special during our massages. Highly recommend the Hot Stone Massage and Ultimate Package - Revive and Pamper. The hotel could do with a bit of money spent on it as there are a few small areas that are looking a bit tired, but on the whole, we were suitably impressed and happy with our stay.

Lovely hotel, staff fabulous especially Catherine. Great service and interaction, 10 stars! Comfy, in a great location. The only downside is it was let down by the cleanliness of the public areas and toilets. Otherwise a relaxing and pleasant stay.

This is a classic, old British hotel. It is charming and quaint, but that does not cover up the fact that it is very, very tired. However, the staff are excellent. The food is all home cooked and is tasty and good value for money. The gym is excellent and well equipped. If you know what you are going to get, it is fine, but dont come here expecting, modern flat screen tvs, coffee machines, swish rooms etc...

So honest review here We stayed in room 5- the cleanliness of this was shocking my child dropped pencil on floor next to bed - bent down and picked up things like vaceline, hair brush and rubbish from under the bed. (Not ours) The room didn't have a bath - we like a bath. Bed wasn't great and the decor - its needs some work. The spa - this was lovely and the receptionist on Sunday 31st was lovely - she represented the hotel fantastically. Spa had wonderful facilities but I would recommend the hotel invests in a jacuzzi , and to book treatments on the day. Going back to the receptionist of the spa - I would move her to main reception or make her management she was more welcoming to us than the ones on the front desk, made us feel very welcome and helped us a lot. The breakfast - only scrambled egg - wasn't advised we could order poached until after we had eaten. Woke up early and couldn't get a drink until 7:45 - just think they need a drinks machine or something . Views sat on terrace of the local area are breathtaking and can't hear the motorway that much at all.

Stayed at the Webbington Hotel for one night. Easy check in with helpful friendly receptionist. Our room was spacious, clean and comfortable. We made use of the bar area for the evening including food which was reasonable. We made use of the swimming pool, sauna and steam room early the next morning before we set off. All in all a good experience

The Edwardian-style hotel is set in a great countryside location, with some great features & Views. Check-in was very welcoming, the receptionist was very friendly, we decided to extend our stay, and again very efficient and friendly so we could keep the same room. The room was clean with great views, the room did get cold but rang down and reception put the heating on. Housekeeping is very good, friendly, and great service. The restaurant and bar staff were very friendly and welcoming, and Ryan worked very hard, Chef the food was amazing. The spa staff was friendly, and booked a massage with Lucy R. and Eloise fantastic very relaxing, and worth every penny, booked another massage for the following day with Eloise. Both my husband and I suffer from joint pains and this was amazing my husband booked another massage for me (Surprise) on the day of departure, Eloise you are amazing. Thank you to all staff, everyone works so hard in all departments behind the scenes and front line. Thank you we shall return Sally & Mark

Me and my sister in law booked the hotel as it looked nice and great value with a spa. Well so disappointing the room was cold and was mouldy. We went for a swim early. I'm not a strong swimmer so I was doing widths not lengths a lady in the pool at the time told me to stay in the shallow end as I was interrupting the other people in the pool (2 people) She was a club member she kept on to my sister in law. We both felt uneasy and didn't enjoy. Secondly we couldn't use the sauna or steam room as it was closed very disappointed again. We then had breakfast which was very poor not butter poor choice of fresh fruit and the cooked food was poor. We not fussy but this wasn't a great stay and would definitely not return. On the positive side the staff were so friendly and polite.

Absolutely lovely hotel and very friendly staff. Me and my wife had a long weekend spa break and I can't fault it. The food was incredible and the staff are excellent . We used the pool facilities and the spa and had a couple of treatments pre-booked. The staff were on hand with everything we needed. They even had a lovely quiet ‘library room' for a quiet afternoon coffee.

Location was good but hotel really needs a makeover. Room was tired and although clean just didn't feel it. Gym was okay. Very old fashioned and noisy from rooms above. Plenty of parking. Staff friendly enough but didn't interact with many. We got the room through points so please I didn't pay actual money. Would not stay again.

Fantastic stay. The staff are attentive, friendly, helpful. The location is great for walkers and close to Cheddar. Rooms were clean and tidy. Can't ask for more, thank god first impressions are often wrong because as we first went to park up we were greeted with a view of a long and falling apart disused room with the wall falling apart… some simple blinds would have helped improve our first impression. Want to empathise that the woman on the reception was great and very helpful, the restaurant staff were wonderful (and the food was delicious!) and a special thanks to Victoria- a passionate worker who dealt very well and professionally to a difficult situation, and who brought to our attention the place's rich history. Nothing was too much trouble and everyone who works here is a credit to the establishment.

Stayed here for 2 nights and had 3 rooms for our family. All the rooms were decent with good en-suites. Buffet breakfast had good range of hot, cold options as well as items cooked to order. Very nice 10m pool where you could book slots online and decent gym. Staff were friendly and welcoming. Parking was easy with plenty of spaces

Fabulous hotel which offered great value for money. There were parts of the hotel that were tired and needed some refurbishment but the friendly staff and the great sized rooms plus excellent leisure facilities made up for that. Great breakfast too

I joined this hotel's gym last month and am very pleased with all it has to offer. It is large and well equipped for a hotel gym. The sauna and steam rooms are fantastic. It never seems that busy, so I can always use the equipment without waiting. Lastly, all the staff and fellow members are very friendly and helpful. Highly recommended.

Clean,efficiently run hotel with friendly helpful staff. Questions quickly answered/sorted. Plentiful breakfast with additional items cooked to order. Good views from the bar/terrace spoilt by motorway noise.

We have just had a lovely 2 night stay at the Webbington Hotel. The staff there were brilliant, very friendly, helpful and cheery. We ate in the restaurent both nights and the food was absolutely fine, tastey, hot and there were no delays in the service. Breakfast was also very good. We had an executive room which had a bit more space, it was perfectly clean and the bed was really comfortable. We also enjoyed using the pool in the evenings and mornings. Its a 3 star hotel but it felt like our stay exceeded that. I would certainly stay again and would recommend it to friends.

Really lovely hotel with polite and helpful staff. We had breakfast and dinner in the bar which was reasonably priced and good quality. Room was clean and the en-suite facilities were great. Room complimentries were basic but standard (coffee, tea, biscuits) but no water. We would definitely stay again.

I enjoyed staying here, it's a beautiful old house, and I was lucky enough to get a room in the old part. The room had everything I could possibly need, and more. There was the added bonus of being able to use the lovely indoor pool, steam room and sauna. Free of charge for guests. Value for money for my stay was phenomenal. Especially bearing in mind I was on my own, and solo travellers usually get hit with huge single supplements. I also need to mention the staff. Each one was polite, friendly and helpful. Nothing was too much trouble, and they all went above and beyond to make my stay a good one. A real credit to Best Western.

Nice room for price (not massive but more than enough for a night). Whole hotel looked nice. Good location (need car). Unfortunately for us was last min stay on way home do no swimwear etc to use pool or spa facilities but all looked nice.

I had some very particular dietary requirements which I forgot to let the hotel know of prior to arrival. At dinner i spoke with the lady who served me ( Georgina ) and I found her so helpful and kind. She went to see the head chef and came back with great news , my requirements not only met but exceeded. This is what I call great customer service.

Warm welcoming hotel. Staff really helpful and friendly. Cleanliness excellent. Room was so spacious, clean and luxurious. Plenty of towels and extra bedding. Recommend using the Spa facilities with some fabulous treatments on offer to make you feel completely relaxed and pampered. We used the pool and was lucky enough to have the pool all to ourselves. Recommend using the Restaurant lovely fiood

The Team at the Webbington Hotel most certainly know how to put on a celebration, we have been going to the hotel to celebrate New Year for many years and each year the Team impress. We always have wonderful memories and will always return as we appreciate all the hard work that goes into making the party such a success.

Just got back from a 1 night stay. We stayed here around 5 years ago and couldn't wait to come back. Honestly wish we hadn't bothered. The place looks so run down, it's in desperate need of a refurb. I found it really unclean and there was a really musky smell. It honestly put me off eating on site in the restaurant. Our room was ok and a lot cleaner than communal areas however we had an issue with the internet which meant we had none all evening and no phone signal as we were up on the top floor. We paid for an executive room which in my opinion was pretty bog standard other than a bigger bed! To top off our stay the fire alarms went off randomly in the middle of the night. Breakfast was OK but nothing special. Staff were nice and location was good with beautiful views We did receive 15% off as I complained but we won't be staying again.

I stay in Best Western hotels 2 nights a week on average. If I'm going to arrive late, I always call ahead to check that the hotel operates a late check in facility and then I follow this up with flagging my expected time of arrival on the reservation notes. I did both of these ahead of my stay at the Best Western Webbington Hotel & Spa and was told on that checking in at 1am - 2am wouldn't be an issue as there was a night porter. I duly arrived at about 1.05am and at reception there was a couple waiting to check in. They explained that they had been waiting for 40 minutes and hadn't seen anyone to check them in. This not being my first rodeo I scanned the desk for the night porter sign as there's usually an out of hours number to call if they are on a break etc. Nothing. I looked behind the desk and no obvious number. I tried calling the hotel in case he picked up but no nothing. The couple were getting pretty irate by now and the husband went to scour the hotel to see if they could find any sign of the errant porter. I settled down on one of the reception sofas for an uncomfortable nights sleep. About 30 minutes later the husband returns triumphant with the porter in tow. We're all checked in with the porter insisting that the sign (which he'd clearly just put there) was on the desk with the number to call. A depressingly short nights sleep later I checked out. The receptionist asked me if I'd had a nice stay. I said no. She asked why, and had clearly been told by the porter of the previous nights issues saying "didn't you see the sign?". She promised that someone would contact me to discuss....but of course they didn't. Stay here if you want, but I don't recommend checking in late.

was staying to drop 1 of to uni accomidation and a bit of local sightseeing , chedder gorge, weston super mare , but weather inteceded , wet wet wet , but a good stay at this hotel , bit of noise from the motorway but not to big an issue , just be aware , handy though for good walks if the weather allows if not stout boots and coat

Was a lovely and stunning hotel. The roof terrace was exceptional watching the sunset. Lovely service from the gentleman at the bar. Room was very small but was a good rate. The toilet was quite noisy through the pipes. Made random noises every 2 minutes. Also the noise from the room next door. The TV is on the wall where your head lays in the next room so wasn't ideal. Apart from this. It was comfortable and the fish and chips was delicious.

We had to head west for a funeral, and searched online for a hotel with pool and steam room to givecus a bit of a feel good factor at a sad time. We really hit lucky here! Friendly and attentive staff, The evening menu had a good selection, quality and service great. Similarly, breakfast selection was really tasty. Tremendous views over the hills from the terrace, reasonable prices - we will be returning. Thank you to the Webbington for looking after us.

Five star staff. From the moment we arrived to the time we left, every member of staff was engaging, professional and positive. My challenge is to find out more about the history of the building. A great location that must once have been a place of grander. However, with that in mind the hotel is in need of major investment. Let's just say it is very tired. Whether it's the paint work, carpets, or general condition of furniture, a lot needs to be done. Walking around the grounds we found neglected tennis courts, a car park that needs re surfacing and a pile of dumped mattresses by the 'No Fly Tipping' sign. That said, while the gym equipment was dated there was a good range / amount. The pool better than many, although strange to find the steam room and sauna in a separate areas. We ate in the restaurant and there was no complaints. Well presented food that was good value for money. All that said, for the price for our stay was good value. I would certainly stay again if in the area. I suppose it's for management to decide whether investing money to improve the general environment makes good business sense, although speaking to staff they are very positive and customer focussed.

I can not fault any member of staff with regards to their hospitality. Everyone was so friendly. However, I found the rest of the experience below satisfactory. The room was outdated and dirty. There was mould in the bathroom (I informed reception who could only apologise). Curtains in the bedroom barely closed- we had to sleep with a gap, which meant we were up at the crack of dawn. Rooms are not soundproof- we heard someone running in their room and also going to the toilet in the middle of the night! The wall also had stains on it. The spa was small and unfortunately, we were unable to use it because the day we had booked to use the pool, there was some sort of chemical issues with the pool. Breakfast food was basic; no pastries or croissants when we went at 7.30am on Monday; they had just finished putting them out at 8am on Sunday, as we were leaving the breakfast area. As I said, the staff were lovely, but the rest of the hotel was not!

Stayed for one night for my nieces wedding which was held on the grounds of the hotel. The natural beauty of the gardens gave the perfect setting for both the wedding ceremony and the photos that followed. Service was great and all friendly when checking in and when generally needed. All in all the Webbington is a wonderful hotel with peaceful surroundings and comfortable rooms. A bit costly, but all the positives make up for it. Buffet breakfast was great and seems like the sausage and bacon are locally sourced to ensure decent flavour. Just make sure you get there early lol

I think this hotel is excellent value for money. The decor is lovely, our bedroom was excellent . It was huge with wonderful rafters. A lovely big bed. Could be improved with bottled water in the room. The reception staff were friendly and helpful. Although tbey clearly do not read trip advisor reviews because they had no idea about the awful reviews their restaurant, had on trip advisor, both under the restaurant name, Tiark , and under the hotel comments. As a result of this we chose to eat elsewhere. The hotel management should really address this. I made use of the swimming pool, which was small but nice. Apparently there is an adult only time between 8am -9am. It would have been preferable to know this when I booked to use the pool at 9am in the morning. It was full of children being summer holidays. Apparently this company dies excellent family deals, which is great but I would have preferred an adult only swim. Would definately recommend the hotel. But wouldn't eat there.

Quiet location with a great view, close to Cheddar and beaches. Hotel has everything you need for a relaxing stay: swimming pool, saunas, massage. Staff is quite friendly and helpful, especially Ethan, he is the heart of everything, really awesome guy.

Myself and my now wife Sophie had our beautiful wedding at The Webbington Hotel and Spa in early August. The entire experience was incredible. The staff were wonderful and very professional showing that they are experts in crafting the perfect wedding experience. Always smiling and asking if everything was ok, anything we needed they would get for us or help with. The management were especially accomadating and we couldn't have asked for more. The venue itself is very clean and the rooms are in excellent condition all around. This sounds like it should be a given but we didn't see one bit of mess or anything that looked like it hadn't been touched all weekend. They kept in touch right from the first booking and our wedding coordinator was also superb, eveything ran to schedule. Can't thank the staff enough and we already are planning a short stay there next year for our anniversary! Stuart G.

We stayed for the weekend as part of a wedding group for my son's wedding. We couldn't fault the attentiveness of the staff here! Everyone, from the manager to the waiting staff, were polite and friendly, and couldn't do enough for us. I highly recommend The Webbington as a wedding venue! The rooms we had were clean and comfortable. All of our party enjoyed the tasty, plentiful breakfast. After a lovely meal on the first evening we chose to eat here again on the Sunday and were not disappointed. My son and wife are already planning to celebrate their first anniversary weekend here next year, as they have so many happy memories of their wedding day. Note - the website does say - but there are a lot of steps in this traditional old buliding and no lifts, if you are in a wheelchair or find steps difficult. Thank you Webbington for a memorable wedding and stay. Your staff are a credit to you!

Lovely two night stay for my sons wedding at the hotel. Rooms a little dated but perfectly clean, tidy and well equipped. Lovely location and views. All staff were extremely helpful and friendly but a special mention must go to Ethan and Victoria who went above and beyond. Ethan is a lovely friendly and engaging young man and a real pleasure to speak to, nothing was too much trouble for him. A real credit to the hotel. The full English breakfast was lovely and there was plenty of choice to f you didn't want a cooked breakfast also. We also ate from the restaurant in the evening and that food was also really nice. Not a criticism and my only suggestion would be to have some activities for children when spending time here for a wedding eg a few puzzles, books and games. We would definitely recommend and stay again.

Staff friendly but non existent at bar. Two lagers on draught Carling tasted tangy with a dreadful bitter after taste and an unpleasent aroma. Madri was nice but they ran out ! You are in the middle of knowhere at this hotel but is convenient for my work. It has so much potential but I heard people complaining about the food as well. These are the basics that should always be maintained, well fed and relaxed customers will forgive the tired fixtures and fittings but they stand out when you can't have a few beers and a decent meal.

We stayed for 2 nights in room 10 at the front of the hotel and had a wonderful weekend. The room was beautifully clean , spacious and well equipped. Every member of staff we encountered was polite, helpful and professional. The Spa and gym facilities were immaculately clean . Breakfast was delicious, there was a wide variety to choose from and as a vegetarian I appreciate the option for porridge, omelette or smoked haddock. Only downside was the evening meals served in the hotel restaurant, it's billed as Ala carte but the only thing Ala carte is the price , the food is mediocre at best . We will definitely stay again but we'll eat out for our evening meal

The positives, the breakfast was nice the staff friendly and the reception area gave a good impression. Sadly these were the only good things I can say about our stay. Our room was extremely disappointing , we booked for the view and all we could see was a flat roof. The room was small, bathroom dated ( although the shower was good ) and beds not overly comfortable as it was 2 singles pushed together. We were not keen to spend time in our room as it was not inviting We would have liked to have eaten in the restaurant that night but having booked a table, once we saw the menu we cancelled as it was so limited and seemed mainly to catered for vegetarians with the main meal The bar was poorly stocked with little choice There was a wedding at the hotel which seemed to take priority over all other guests. The bar area and balcony was dedicated to wedding guests and we were told we could only have breakfast at 8.30 or 8.45 as the wedding guests would be eating after that. This was earlier than we would have liked so we had to rush to get up in the morning. As it was the breakfast room was hardly full. Our room was situated directly over the wedding evening reception so we had to listen to the music until mid night. A little more thought about where they place guests in rooms should have been taken if they know there will be noise from a wedding All in all £165 for one night in a rather tired , sad looking hotel , was a lot of money for what we got

Don't cater for disabled guests only two disabled rooms No raised toilet seat. Have to bring your own No rubber mat in bath. No seat to sit on - could not provide one. On some stairs there is no handrail - legal requirement

The spa ‘treatment' was average at best. I didn't get what I paid for ‘ a deep tissue massage' the masage took place right next to the gym and the room didn't have a pillow or anything for under my legs and under my head. I'm left more angry and frustrated than when I went in.

Firstly this hotel isn't a bit remote, its very remote. We are talking miles from a main road let alone a bar and shop. Secondly it is very tried and actually scruffy. Rooms have thin walls, old curtains and dated bathrooms. I was in a room in the annex that was stiflingly hot and staff did put a fan in, but it was a grim few nights. The gym is quite large and reasonably equipped, but there is no air conditioning and some machines have seen better days. It also opens fairly late at 7 am for a hotel gym, particularly if you have to get to work. In terms of food, breakfast is fine, nothing special but pleasant enough, but bar food is poor. I had a chicken pie which wasnt cheap but it was genuinely dreadful. I must say the staff are very friendly and accommodating but the hotel is in desperate need of refurbishment and is just grotty.

I booked this for my son as a treat, as he had just finished his GCSEs. He loves swimming, so I picked this hotel because of it's pool. When checking in, I was informed that the swimming pool was closed for maintenance until 3pm the following day. Had I been informed in advance, I would have booked elsewhere. Also, I am a Best Western Elite member, and there was no acknowledgement of this whatsoever.

Can't fault the organisation, venu or the staff who provided phenominal customer service with a "Yes of couse" and a BIG smile. The organisation extended to all areas of the days activities and all the staff knew their roles and what was required seamlessly. happened on time.

When I arrived I was offered an upgrade which was great, my room was large and nicely appointed. Lovely view. The pool area was nice, I used it twice, once booked in advance and once took a chance. Breakfast was ok, usual choice of cooked and cereals, some pastries and yoghurts. I didn't eat evening meals, so cannot comment on those. The staff were friendly, the hotel is nice, everything appeared to be clean and well kept. I would stay again. Although I imagine if it was very busy they may not cope so well. But overall a positive stay.

We were very disappointed with our stay here. The room had loads of flies, we were overcharged for our room, we waited for the manager to arrive to work after reception staff couldn't help with refunding the difference, the manager never turned up to their shift so there was nobody in charge and our AirPods got stolen from our room. On the case it says ‘DBR'

The night porter who checked us in last minute and late was extremely helpful, welcoming and friendly. His name is Marek, myself and my partner crossed paths with him on several occasions during our stay during which he was always happy to help greeting us with a warm and friendly smile constantly on the move, busy and multi tasking but happy to go above and beyond for everyone there he really made our stay the best experience with his excellent customer service, dedication to the role, politeness and kind demeanour. Staff like Marek are what make a stay an experience you remember for a lifetime plus his amazing sense of humour. Our stay was wonderful, comfortable with everything we needed and vould have wanted available in a heartbeat. A stunning hotel oozing with romantic, relaxing, sophisticated luxury set in the most stunningly beautiful landscape what more could we ask for. MASSIVE Thank you Marek we hope to meet you again one day.

The location and views are awesome. The hotel requires a little design change for the pool and spa facilities however overall a good place to stay. I would ask for a mattress review also. Otherwise a great place to stay, local Weston-super-Mare and cheddar gorge and caves! Awesome Somerset!!

We had a lovely stay at this hotel. We were maybe lucky that it was so quiet. All the staff are friendly and helpful. I would highly recommend a massage with Justine, it rates amongst the best I've ever enjoyed We ate breakfast lunch and dinner and all were very enjoyable. We will definitely return for a relaxing spa break, especially as it was good value.

We stayed with friends at The Webbington for my birthday. The staff were very tentative, especially Dominca and Rachel. The room was clean, the food (dinner and breakfast) were delicious. The swimming pool and changing room was very clean.

We stayed two nights with friends to celebrate a Birthday. Check in was friendly and efficient, we were asked if we needed help with our luggage which some guests may need if they are on top floor. We spent time in the bar which we found comfortable and ate in the restaurant, (we chose from the bar menu as it suited us more than the restaurant choice). We were well looked after by the friendly staff who went out of their way to make sure we had everything we needed. Some of the decor in our room was a little dated but we felt it was acceptable for a three star hotel. We had a very minor issue with the room that we reported on check out, it did not spoil our stay. All in all, we were very satisfied with our stay and would happily return.

This is a lovely hotel to stay in in a lovely country location. You will need a car though. The staff are lovely, friendly and attentive. Our room (3) was a bit small and you might like to book an executive suite, but adequate and good value for money. Lovely for a short relaxing break.

The room we were put in was one of the courtyard rooms, which is not part of the main hotel. It was freezing cold and very dated. It was not what we were expecting as the photos on booking do not match the rooms allocated to you. We tried to upgrade to the main house rooms which are the executive rooms but they had none available which was a real shame. We are in the restaurant on Saturday night which was very poor. The menu was very small and no specials. For Starters we had the pate, which looked like dog food, very dry and crumbly and the smoked salmon was on a bed of old lettuce. We both had the steak medium rare which one of was inedible as was so tough and when we complained only 50% was taken off one steak and we were made to feel like it was a rare occurrence, which was laughed at by a fellow diner, who had said other food has been sent back three times by other customers that evening alone! Not to mention it was incredibly overpriced for what it was.

I attended a days conference here today along with over 100 other delegates. The room we were in was freezing all day. We all sat there in thick coats and scarves for the whole of the day as it was far too cold to remove them. There was the odd fan heater dotted around (wires causing trip hazard) but you only felt any heat from them if you stood directly in-front of one. There was no heating on in the corridors or toilets. Upon leaving we told the Receptionist that we'd had to wear a coat all day and she told us that the heating for the room should have been checked by the duty manager at the start of the day. Well presumably he did as there was the odd fan heater on. In the past I've often used the Webbington for meals, to book rooms and for conferences too and I haven't needed to wear a coat. I don't have a problem with turning the heating down a little to save energy costs but to turn it completely off in January when it's freezing outside and temperatures are minus degrees is not a way to look after your customers. Very disappointed. The screen for showing the presentation wasn't big enough for the venue either.

Lovely hotel, very clean and comfortable. The roads leading to the hotel are rather narrow and windy, but worth it! I didn't have time for the leisure facilities but they looked great. Will definitely use this hotel next time I'm in the area.

The hotel had 3 stories for steps and no assistance was provided, when we decided to leave no full refund was provided. This hotel advertises itself as only having a few steps but this is a complete lie.

We got a lovely warm welcome by the reception staff.The room was amaulate condition with grew view of the country side .The facilities were excellent and in clean condition. We had an evening meal and that was also excellent. We were served by a lovely Slovenia lad who was fast and efficient with great working attitude. All in all highly recommend this place ....

Have been driving past this place on the way to relatives for approx 30 years. Decided to use it as a journey break this Xmas. Firstly trying to find it in the dark is challenging. Once in, the public areas are very spacious however the bedrooms we had are not sized to spend more than one night in. The mattresses were lumpy and tired. However the thing that makes this place is the staff. Working between Xmas and New Year in hospitality is never good but they really were making an effort. Also everywhere, including the rooms, was spotless. We paid extra for breakfast and that was good. Once again the staff in the dining room were working hard. Checkout was easy. We would use this place again, but only for one night. We did not have any parties to deal with and I agree with the sound proofing. Every time the person upstairs moved you could hear it. But I am sure if you're staying over for a party/wedding etc you'll find it comfortable.

Great location. Rooms are ok. Vegetarian food was great and over 4 nights no goats cheese which is always a bonus. Vegetarian starters weren't always soup as in most hotels so well done chef. The best thing about this hotel is the staff. From check in to bar to restaurant every one of them was absolutely amazing. Friendly, professional, smartly dressed and nothing was too much trouble. Well done to all...hope the people who own this hotel know how good you all are.

As always another great weekend , party night was fab very slick service . Staff as always helpful and they all work so hard to ensure everyone is catered for they are a credit to you Will be back in the summer . Always made to feel very welcome

I telephoned ahead of a planned visit to see if the venue was 100% disable friendly as was assured that there was disabled parking at the back of the property and that there was only one small step to navigate before getting to the bar/restaurant. I asked if I needed to book for lunch for the day I planned to visit and was told there was no need. When we arrived there was not a single car in the car park. I followed signs for disabled parking down a very bumpy track and found myself amongst all the waste bins and laundry bins. The door to access the building was approx 100 yards from the nearest disabled parking and way too far for my friend to walk. I entered and encountered several steps here, there and everywhere. One person was sitting in the bar and all other tables were empty. I asked a member of staff who just happened to walk by if this was where we could eat and the woman pointed to a large room full off empty table. There was a flight of stairs to descend in to the restaurant. needless to say we declined to eat here and left.

Stayed here with my mum & 4 siblings for a relaxing get together, we all had a spa treatment & used the pool then chilled out at the bar. Nice rooms, lovely breakfast and very friendly staff. This is our 2nd time staying here & will definitely be back again.

An affordable weekend retreat, with spa facilities including a spa treatment, and an outdoor tennis court for a morning workout Located in between Cheddar gorge & western-super-mare I would recommend staying here. Bar staff were super friendly. ‘Cosy double' room was a little old let's say but did the trick for the price paid. Would stay again!

Very pleasant stay! Beautiful building, extremely friendly/welcoming/helpful staff. Lovely, relaxing place to spend a couple of peaceful days - just what I needed! Will definitely be back! Swimming pool was lovely too, and the massage was perfect. Food was delicious - service quick. I did find the room rather chilly, but went to reception and a heater was brought over within 10 mins. Only downside was the sauna and steam room not being next to the pool.

No sleep due to a function, where we could hear word for word the songs the dj and people going outside for a smoke . Plus the noise from room above . Absolute joke of a stay as a family. No family room should be above a function room

Works Xmas party where's Wally theme night. Great fun evening loved the running about finding Wally. Disco and Photo Booth also great fun. Food variable, starter and dessert fine, main was disappointing. Also couldn't see what you are eating as lighting too low a bit more light would be good during the meal. Stayed over in a court yard room, basic twin room fine for what we needed. Was quite chilly when we got back after the party. Bed also needs replacing as mattered very uncomfortable. However clean room to crash in after the party. Breakfast was as expected for Buffett breakfast standard hotel breakfast. Pool we used the pool before the party nice and warm lovely pool. Just a shame you have to walk through the spa reception to get there. Also sauna/steam room in gym not next to pool so we didn't use. Staff were all friendly and fun couldn't fault any of them. Man on reception was exceptionally kind and helpful.

Held our first companies Christmas Party using this venue for the first time & couldn't fault them. Venue was good. Christmas entertainment was fantastic. Food was great standard & all the staff couldn't have been better. Thanks to Georgia & all her crew. Sarah D

Me and my wife stayed here on the way to Cornwall to celebrate my wife's birthday. We'd stayed here the year before and it was fine with nice staff and a great room. This time however it was a lot different. When we entered our room (16) we noticed what looked like a hummingbird was flying about. It turned out to be a very grumpy wasp the size of a child's fist. I'm a gentle man but this thing was up for a fight and unfortunately for it it died on the battlefield. We thought no more of it and eventually we went down to the restaurant for dinner. The waitress was the same one as last time and she was very attentive and nice although the place was freezing cold and there was two elderly people opposite us eating with their coats on. Times are hard and it's a big place I guess. Anyway we ate and went back to our room. During the night I felt something crawling around my face and nestling itself into my eye socket. I thought it was a moth but when I batted it away and turned on the light to my delight I found that it was another wasp. This one had prison tattoos and a flick knife. Fortunately I'd already become accustomed to the way of the wasp and managed to wrestle it to the ground before decapitating it with the edge of my phone. I was on guard the rest of the night with the sheet pulled up over my head like an old school damsel in destress. I made it through the rest of the night unscathed and with relief made it over to the bathroom without further attacks. By now I do t think anyone will be surprised to know that during my shower out came another one. This one was wearing a patch over one eye and had a wooden leg. Luckily I grabbed my towel and was eventually able to swot the bugger. Wasps 0 me 3. We thought it advisable to tell reception so that they could make sure nobody else would have to suffer such a disconcerting experience. The receptionist was less than apologetic and was verging on apathetic. ‘I will tell house keeping' was the only response. No offer of even a free breakfast let alone twenty percent off the bill. Awful front of house needless to say we wi t be back.

Because my wife and I are of a "certain age" when we went to our allocated room we were uncomfortable with all the steps on the way.However, when I approached reception they could not have been more understanding and helpful in resolving our issue by giving us a more convenient and larger room. The room itself was clean, warm and spacious and the bathroom was spotless. We availed ourselves of the swimming pool, a bit on the cool side, but hotter than the sea. Breakfast was buffet style, so no waste, and there was plenty of choice.Delicious. All in all a relaxing, enjoyable stay.Thank-you.

I visited with my mother for a mother daughter spa weekend. The room we had was beautiful and very clean, the duvet was so warm we both slept well on both nights. The view from the room is fantastic. All of the staff were friendly and very attentive. The breakfast was good and there was always a good variety of food available, dining room staff were very helpful constantly clearing plates and topping up food. The spa and leisure facilities were lovely, the view from the pool in the morning is amazing. I would definitely stay here again, we're hoping to make this a yearly visit.

Reception and staff good and tried to resolve issues. Room OK but poor bed and poor sound insulation. Worst bit, as others have said, was the dinner - bad meals badly cooked. Location is good with good car parking and easy access up to the Mendips.

Superb atmosphere, relaxing environment. We return often to have treatments in the Wellbeing area. The treatments greatly benefit my husband following his hip replacement. We cannot thank the staff enough for their professionalism and positive, caring treatment. We had a superb executive double with wonderful views of the countryside. Breakfast was delicious and the hotel staff are so attentive and helpful. Thank you to all. See you in January.

Our adult family stayed here for a family wedding at the weekend. On arrival we were able to book dinner for that night and breakfast for the next two mornings. Our rooms were clean, comfortable and adequately equipped. Dinner that evening had a good menu choice and the food was delicious. Breakfast was an extensive buffet selection. All the staff were so friendly, polite and helpful, even though they seemed to work long hours. Views from the hotel were stunning.

TV did not work reported the problem four times then the manager told me to try and fix it myself the room underneath was making noise all night did not have a good night sleep at all would never recommend anyone staying there

On arrival had to ask for another room as the one we had was unclean. Menu choices were woefully inadequate . Food served was of very poor quality, Had to send several items back. Was seriously tempted to bring a Pizza back for the second evening but as we had already paid for DBB we suffered another shocking dinner

Had a lovely stay, staff friendly and helpful breakfast and the meal we had was lovely. They are running a limited nenu due to time of year. Next time we are hoping to use the facilities and stay longer.

This is the most fantastic experience. The pool and saunas are what you need after a long and hard day. The restaurant has a very tasty dinner (we ordered steaks) and breakfast. The staff is very polite, explains everything, just class. I highly recommend this place for a couple. Because the bed was just fantastic!

My daughters wedding....hotel rooms where clean tidy.... Our wedding day cupcakes..which where delivered early morn...had disappeared by the time the wedding reception came around...nobody went to check and hotel denying they'd been delivered....members of staff where quite curt....we where herded around various rooms..whilst others where got ready..nobody seemed to know what they where doing...I could go on...it was a disappointing day...one we won't get back.....would I recommend this venue...honestly ...I don't think I would.

We have always noticed this majestic hotel when travelling along the M5 to and from holidays. It was a real treat to actually stop here and look out at the motorway. The hotel is magnificent, it has kept so much of its character and charm. Can't wait to stop again, which we definitely will do.

What a perfect countryside hotel! Stayed for 2 nights and no complaints! The hotel decor is dated but considering the age of the hotel and where it is for me it was perfect and didn't bother me.. the food we was a little worried about after reading the other reviews but for us it was perfect! Was just like having home cooked food staff was very helpful and was more then happy to help you! Will definitely be back!

We stayed at this hotel for two nights as part of wedding package and booked a suite in the main building. The room itself was spacious and clean. Staff were very helpful for various requests. Breakfast was a buffet style with a good selection of full English and cereals and fruit. The pool was heated and good though you have to book due to restrictions on the amount of people permitted in at any one time which was a hassle but the staff tried their best to accommodate. The front terrace (which is above the indoor pool) has great views with plenty of seating.

We stayed here as part of a wedding package for which we were offered an excellent deal. It is not clear though whether this was the intended market but, if it was, then it was good value for the money we paid and, although we didn't try out the spa, in this respect the facilities were basic and functional. The staff were, for the most part, friendly and welcoming. The hotel is undoubtedly set up for wedding parties and may also suit casual overnight guests. We agree with criticism that the hotel is a little dated but also felt that it lacked the character or charm that some couples looking for a romantic spa weekend might require. For this, it is felt that it would require a design makeover. Overall, we were satisfied with our experience.

We wanted to find a pool for a family swim during a stay in the local area and this hotel offers this as a ‘walk in' facility within their leisure complex. We emailed to check how it worked and they responded very quickly with the times and costs. When we arrived staff were welcoming and helpful. Pool was great, clean and warm. We had an enjoyable swim and would recommend it. We'll definitely go again when we are staying in the area. Thanks.

A very comfortable typical Best Western hotel.Excellent amenities, car parking, leisure centre.The rooms were very clean comfortable and well equipped.The restaurant was excellent good quality food both the evening and at breakfast time.The real strength of the hotel is the quality of the staff ! They were EXCELLENT! Supportive, attentive, friendly, nothing was too much trouble for them!! Could not speak too highly of them

Lots to note , poor access for disabled people to reception, lack of staff, bedroom very small , shower not working properly, so overpriced for what could be a 5 star hotel . Breakfast poor , lovely location

Very disappointed great expectations, poor results, lacking staff, dated facilities, not welcoming, overall poor example of hospitality. Needs updating, excellant car ark and location. Over priced hotel

We held our wedding in May 2022. I arrived the day before and my daughter and I visited the pool, amazing and quiet, only downside was having to walk through the gym to get the sauna. That evening we had dinner in the restaurant with parents and family staying at the hotel, amazing food and fantastic service. My daughter and I were told we could order breakfast to the bridal suite and could order what we liked and so the next morning we ordered two breakfasts and they were delivered and were gorgeous, the poached egg was spectacular. We had Prosecco delivered to our room around 10am by our wedding coordinator Georgina, who had been friendly and wonderful throughout the whole 18 month planning. We got married in the gazebo outside with the beautiful sunshine on our side, the photos were amazing. The only suggestion I have is possibly a microphone for readings as my family and guests said they could not hear some of our vows and my reading of a poem. The wedding breakfast was wonderful and the staff could not accommodate us more. The manager was superb and we cannot thank him enough. Georgina made our day and again we cannot thank her enough either. Moving into the evening we hired the function room and the buffet and bar were as expected if not more. The bridal suite is a superb room, again the only suggestion would be an additional mirror, had to fight my daughter for it on the day! The Webbington Hotel is a traditional, friendly, welcoming hotel and we are so happy we shared our special day there, thank you from Dawn and Chris.

Lovely room with a great outlook. Easy to check in, stay very helpfil and friendly. Told us all the local pubs and places of interest. Bar staff a litle on the slow side. Buffet breakfast not a great choice, but tasty all the same

Hotel is set in an idealist location surrounded by beautiful scenery, wildlife and views. Great for walks and exploring. Down side is you will need a vehicle to travel to any near by shops , pubs etc. Hotel is clean and tidy although a tad dated in areas. Staff are all welcoming and friendly

A good location for a very special day. The staff and service were excellent. The standard of the food was good both at breakfast and for the Wedding. Lower rooms do not benefit from the view over the valley, would recommend upgrading or asking for Second floor.

I organised a Harley Davidson group event originally for May 2020, having agreed a group rate in late 2019. For obvious reasons the event couldn't go ahead and had to be postponed twice, eventually actually happening in May 2022. The management of the hotel could not have been more helpful and understanding, and even though the event took place two years later, they honoured the agreed group rate from the original booking. The event went ahead and without any problems that I am aware of, with about 25 of us having a fantastic weekend. The food was excellent and the staff were extremely friendly and helpful, and couldn't be faulted in any way. My only criticisms would be that the drinks were rather expensive and my bed was very firm and not particularly comfortable. I know some people prefer that though. So overall I am happy to thoroughly recommend The Webbington, particularly if you are looking to organise a group event in the area.

My daughter and her fiance celebrated their marriage at The Webbington. The hotel staff, especially the wedding planner, were brilliant. Nothing was too much trouble, and the service was exceptional. The accommodation for the guests was good, and the food -breakfast, dinner on the evening before, the reception and evening buffet - was great. As for the setting for the ceremony itself in a dedicated outdoor space. Amazing! The whole event went without a hitch thanks to the staff's attention to detail.

Awful food, I am not fussy - but I am not sure how you can get even a burger wrong. The walls are paper thin so really hard to sleep. Management are so rude and unhelpful. I feel sorry for the people who are customer facing as they are working so hard. Poor facilities. So out dated Please don't have your wedding here! They will ruin your day!

Our stay at the Webbington was again a great experience, the staff were all welcoming friending and happy to help. The room was bright clean and well maintained. The food in the restaurant was of a high quality and the staff where welcoming and helpful throughout.

We stayed here in April for a friends wedding. The grounds were nice and the venue was fit for purpose. However the bride was left quite upset when the venue provided broken tables and were not very supportive as a whole. For the price I paid for this hotel which included discount as a wedding guest the rooms were tiny! Not enough space for two adults and the beds were not comfortable. We were greeted by a massive spider in our room, as well as mosquitos the following night, despite the windows not being open. Positives - the breakfast was nice, and staff were friendly. The gym facilities and pool were also nice. Overall the venue is in need of modernisation.

We went to a wedding at this hotel. Some of the staff were very friendly but the management reminded me of something out of faulty towers.. He was a miserable looking man who did not engage with his guests. The woman wearing a black suit, blond hair and glasses strutted around giving no one eye contact and you felt like she was the strict headmistress. We were a large wedding party giving this hotel a lot of money, . On the second day, none of our rooms were cleaned, no clean towels, no milk or tea, and no prior explanation! When I questioned it, I was told that they were short staffed. By that they meant no cleaning staff. If the managers treat their staff like they treat their guests, I'm not surprised they are short of staff because no one would want to work there. Don't bother doing anything that they class as a violation, because they strut out mob handed to give you a dressing down! They must have cameras strategically placed so they can keep a check on the poor paying customer. Drinks are overpriced, cooked breakfast is lukewarm, though there is lots of lukewarm food, you do not go hungry. Our room was adequate, though bland. This is not a hotel that I would recommend especially if it is the venue for one of the best days of your life.

Booked two night break and chose this hotel totally by chance. Can't fault our stay, staff were friendly and our room was spotless and so quiet. We had a massive bed which was so comfortable we both had a lovely restful sleep. Beautiful views from the window across the countryside. Lovely location for a hotel, away from noise and traffic. We didn't use the spa facilities nor did we have breakfast but we did have drinks in the bar area and food which was delicious. Hotel is in an ideal location to visit Weston Super Mare, Cheddar Gorge, Wookey Hole and surrounding areas. We would definitely recommend staying here and will be booking again at some point in the future. This is a hotel with character so it may look dated in some areas but if it's comfort you want, then you won't be disappointed. We certainly weren't. Thank you for a lovely two night stay !! See you again sometime :)

We booked 2 rooms as we are a family of 4)(2 adults and 2 children). The hotel is faded and majority of areas need attention. The Hotel Inspector would have a field day here, as all areas feel neglected. At no time did they tell us there would be a wedding party and the party hall is just below the bedrooms and it would be so loud you can't open the windows. The hotel made no allowance to stop guests coming outside from the party making noise. The pool was clean but it was a walk from the changing room to the pool and I certainly wouldn't describe any part of this hotel and its a facilities as a "spa"

Limited disabled access, followed the signs to disabled parking and eventually ended up in a tight space behind a courtyard. My daughter is currently using a wheelchair so we followed the disabled access signs to reception, however we were eventually met by a large staircase which meant we couldn't get anywhere near the desk so we were stuck in the bar area. No lift, no ramp and the signage stopped. We then tried to go onto the balcony for drinks, yet more stairs and no ramp. A wedding was taking place and guests offered to lift the wheelchair as there were no staff to be seen. When we eventually got drinks the glasses were mucky and the cola was flat. Wouldn't visit again, we were hoping to enjoy the view and nice weather but this place is an inaccessible nightmare.

Perfect location for an overnight stay as we took our daughters to see the Sooty show in Weston-super-Mare at the Playhouse. Excellent facilities, lovely staff, good food and very reasonably priced. Our family room was a perfect size even with an extra bed added and quiet when we were going to sleep, dinner and breakfast choices were really good for all ages, staff were all really friendly and helpful and the swimming pool was wonderful.

Lovely hotel in a gorgeous setting. Rooms are lovely and beds are very comfortable. Staff are extremely friendly and helpful. Food is fantastic for evening meal and the breakfast is lovely. Would definitely recommend and will certainly stay again.

The Cosy rooms are tiny. Mixer tap showers that flood the bathroom and no room to actually be able to sit at the dressing table. Don't bother with the 'Spa' - you have to get out of the pool, dry yourself thoroughly, walk through 2 x gym rooms to get to the Steam room that is off and cold and then find the sauna which you will have to listen to the grunting in the gym whilst in. Breakfast is mediocre.

Stopped at hotel to look at for potential venue for family function. Staff made coffees in dirty cups, failed to recognise Duty Manager more interested in arguing then fixing Very tired property, Poor sense of arrival

We were disappointed with our accomodation and the bar shut early so we were unable to socialise as long as we wanted. The food was ok but our orders were messed up but with 16 people in our group perhaps that was inevitable. The staff tried really hard.

Me and girlfriend spent a little trip there. They upgraded us to the bridal suite. If anyone get the chance go for room 4! The room was the biggest I have ever stayed in and had amazing views. We were so lucky and thankful as it was amazing. The staff throughout were happy and helpful and friendly and couldn't fault anyone. The food menu was a bit iffy for deserts however some helpful staff found us something more Chocolatey instead. The pool was amazing too it was quiet and warm and brilliant. Genuinely we had a brilliant time and was very happy. Quick hint and tip anyone booking through certain sites check out the cost to upgrade breakfast at time of booking else it's £12 each where as the difference at time of booking between breakfast and not breakfast was about £4 and the Buffett breakfast was certainly worth it. The views at the hotel were brilliant too with loads of parking. There's also a pub down the road called the New Inn and their food was exceptional so would recommend there too.

The room and facilities we're good. We had a bad experience with a couple in the room next to us having a party until 5:30 am and the night porter didn't answer any of our calls to complain. We were very dissatisfied and it ruined our stay.

A big thank you to all whom work at the hotel! Our stay - as always - excelled our expectations in making a half-term break such a wonderful experience. Whether it be the kitchen staff, the housekeeping staff, the reception staff, the food and beverage staff, the leisure staff, you all did an outstanding job. We have been regular guests for many years now and each time you all have never failed to bring smiles and joy to our stay. The only complaint I have is that we had to go home at some point, I suppose that is beyond your means of control. The tenacity and endeavour from your staff does not go unnoticed, I salute you all for your efforts. Will we be coming back again? Certainly, we have already booked ourselves in. Well done GM for well keeping such a lovely hotel and assembling such an admirable personnel team. We look forward to seeing you all again soon!

Great wedding reception venue. So we came and stayed at the hotel so we could attend a wedding reception. The hotel catered for the reception and is was a really good night. All staff extremely helpful. Some lovely countryside for bracing walks.

We have just had our wedding at the webbington, set in a beautiful location with country views, the interior full of character it was the perfect setting. Full of excitement I decided to read the reviews in the lead up to our big day ..but the more I read the dreaded panic started to set in! So much negatively surrounding the staff or cleanliness..well here is our review and the feedback from our guests...the staff, each and everyone of them were polite, patient and went above and beyond not just for us but our guests, nothing was too much trouble, the hotel was spotless, everywhere. But the main person who truly stood out was our wedding coordinator Georgina! Wow! With out her I wouldn't have made it down the isle, truly an angel with the patience's of a saint, came to my aid when my dress broke minutes after putting it on, Georgina actually got me in the dress and did my corset when we struggled to figure it out! With out her I hate to think what would have happened! I have not one complaint.. everything was perfect, highly recommend the webbington in every aspect, and wouldn't think twice about returning. They are now a massive part of our memories we will not be forgetting in a hurry!

Hotel nice but tierd room was nice and big we stayed in excective room. We arrived abit earlier we let them know that we're here they said they will let us no when it's ready as they had a wedding the day before so they had to clean the room, but our room had a few big spider webs and spider in batheroom and tables was dirty didn't look like it had been stayed in for a while or cleaned. Breakfast was ok and dinner but we went out for dinner the second night.

I just want to give this hotel a big warm hug and a one million pound cash injection. Value for money wise it's worth it. Our room was tired but clean. The wi-fi didn't work in our room and you can't get a signal which was disappointing. Staff were super lovely. We ate in one night and the food was excellent value for our inclusive room deal. You can tell that in its hey day it would have been really lovely. No disabled access to speak of which in this day and age is disappointing. I would however stay again as there's lots of places to visit nearby. Cheddar is quaint and I recommend visiting Wells as there's lots of shops and a market. Overall was an enjoyable stay :)

Was a very lovely stay. The staff were so friendly, made us feel very welcoming. Enjoyed the stay a lot. Wifi was good. Food was veeeerryy delicious. I brought my own pillow as I usually don't sleep well, but the sleep was good as well. Just that the room had a very funny smell when we had to enter it.

There is a picture of the Worzells or side the hotel, think it is living in the past , the hotel is tired. The room had hair on the sink, there no non slip mats in the bath for a shower and I slipped causing injury, when went for walk the outside steps lights where not working so had to use phone light. On arrival it made it worse that the room is along way from reception then up and down only to find key did not operate, so had to go back for key re programming! Time for a full refurbishment and safety care for residents

Room was reasonable, location was beautiful, hotel itself was cold, restaurant was very disappointing, food was good but not fantastic, menu was rather dull, dessert choice in particular was atrocious, staff were friendly, but overall the stay the food, drink choice (no cocktails) was disappointing. And the cost of drinks and food was very expensive for what they were offering.

Arrived slightly early than the check in time however reception allowed me to go into my room . The views from my room was outstanding even in the winter January months . The health center was an added positive to my stay . I enjoyed a little swim in the pool before the school kids came in and dive bombed my relatively dry hair ! I was extremely comfortable in my Superior room. ( pillows wasn't to my ‘pillow taste ‘ The WiFi was quick and did its job . Gotta love Sky Plus and Netflix on your screens! The breakfast was amazingly delicious with a choice of eggs ( just ask ) The waiter at breakfast did a fabulous job on his own and was very friendly. I noticed the hotel had 3 stars ⭐️ I personally think it should be Nominated 5 stars ⭐️ purely from a Customer Service' point of view Loved every minute of my solo stay

We chose this hotel for the Wake for my mother who passed away, and a post-wake family get-together. Staff were friendly and very helpful, rooms were very satisfactory and the food was good. The restaurant staff went above and beyond to look after as at both dinner and breakfast.

We always go to the Webbington for New Year's Eve, the team work very hard to ensure all guests have a fabulous time . All members of the team are friendly and professional- It was another successful event - Well done to all.

Arriving at the hotel check in was easy but due to the layout of the hotel we had difficulty locating our room (Room 21). We were booked in for New Years party and from start to finish the experience was superb, the meal was served well and where required hot. The entertainment was great with the Jersey Boys performing with their normal enthusiasm. All in all a good way to see in the New Year.

We always have a lovely stay at The Webbington Hotel and Spa. We are travelling from Cumbria to Cornwall and found this lovely hotel several years ago. We tried it once and now we stay there three or four times a year, to break our journey. Lovely hotel, lovely food and wonderful staff..

I only stayed one night to attend the Spa and climb the hill behind the hotel, though wish I could have stayed longer. My room was spacious, pretty and smelt lovely. I had the fried breakfast which was very tasty and I enjoyed the pool and steam room. Great sized gym but due to delays on the motorways I didn't get to use it. My massage and facial in the Spa were top notch. I have already recommended the hotel to friends and aim to return with my fella 'directly'.

Customer service was excellent. Executive room was very spacious, clean and comfortable. Spa & gym area were good although would be better if you didn't have to walk through the gym to access steam room and sauna from the pool area. Dinner and breakfast in the main restaurant were excellent. Overall a very relaxing stay.

Beautiful views, fitter me in for massage . I had to stay over due to family death I was a bit emotional so when booking I got dates wrong and the lady on reception sorted and made no fuss at all - I would stay again good value and great views

Beautiful hotel and excellent value for money, staff couldn't be more helpful to make our stay enjoyable and went above and beyond, food was lovely, pool area relaxing and friendly atmosphere the entire time. Would definitely visit again

Pleasant hotel with very friendly welcoming staff. Breakfast very good - plentiful and staff only too pleased to top up tea/coffee and pastries!! Good location to visit Weston-Super-Mere and Cheddar. Pool facilities good. Timed slots gave peace of mind - not crowded.

Pleasant Hotel with good staff. Breakfast very good (buffet). Knocked off excellent by serving Suffolk cider on draught instead of Somerset cider. Difficult location to get to, but otherwise I would visit again. Good value

Nice hotel. Could do with a little updating. Staff are great. Breakfast was good. I used the leisure centre and i found walking from the changing room through reception of the leisure to get to the pool a bit awkward. changing rooms should lead on to the pool. Where 2 single mattresses are used to make a super king size bed a mattress topper should be used so you don't feel the seem of where the two mattresses meet down the middle of the bed

We came for two nights to celebrate our wonderful friends birthday. Upon arriving all looked great as we walked into the entrance. Greet by a very friendly receptionist. When we walked the hike to our room, our stomachs started to sink. The smell in the corridors smelt of stale cigarette smoke. Paint work chipped, windows in corridor full of dirt. We then approached our room. Taking a deep breathe we opened the door. Well, it certainly didn't look like it is advertised on their website. Wall paper covered in black marks, carpet by the bed damp and smelt, curtains not fixed to pole. Bed, two singles pushed together, uncomfortable mattresses. Bathroom looked update and was ok. Kettle in room looked like it was from the 70's and the plug sockets and extension cable! Towels are provide and nice size but they are starchy and didn't smell clean (but they were). Food WOW awful absolutely awful dry, swimming in sauce dessert just as bad not the al la carte expected. Would total not recommend.

Took a group of 38 walkers to the Webbington Spa in October 2021. The hotel was well staffed and we were delighted with the attention that all staff paid their guests. In addition, the staff were very accommodating, helping with individual requirements etc. The hotel was clean and food was good. We will return, if ever in the area again.

What a lovely place. This is our second visit and hopefully many more to follow. Great location, lovely buildings and grounds. Fantastic staff. Great value. Pool, restaurant and bar are well run and the whole place is beautifully clean. Looking forward to seeing you all again and thanks to Bruno and Dominica with all of their colleagues.

As the reviews were somewhat mixed we weren't sure what to expect. But we were very happy with our 3 night stay and will definitely return. The staff are all excellent, friendly, smart and courteous. We had a lovely room (no. 1) with lots of space and a really nice bathroom. Our only small criticism is that we would have liked a small coffee table by the chaise longue so we had somewhere to put our cups down and we couldn't see the TV from that position, (which we would find more comfortable than watching from the bed). Double glazing kept out the noise from the M5. Lovely far reaching views of countryside. Breakfast was very good but otherwise we can't comment on the food as we didn't eat in the restaurant.

Another wonderful break, made special by all the team at the Webbington. Everyone is friendly, professional and keen to ensure all guests have a wonderful stay. We are also looking forward to celebrating New Year's Eve. We have attended for many years and only missed last year due to the pandemic, Going on passed form, this is going to be another fabulous celebration to welcome in 2022, we can't wait. With our thanks to all the team, Cheryl and David

Staff were excellent, well presented, very helpful and friendly. Pool, sauna and steam rooms were also well presented, clean and availabily was excellent with family swimming between 4pm and 7pm and other slots available for booking. It worked really well for us and a far better system than a lot of hotels currently have in place at this time. The room was clean and nicely presented as well as having a nice sized bathroom. Room wasn't huge but the standard double has enough room for the two of us and had a nice view over the surrounding area. The building was lovely and bar and dinning services easy to book with a nice selection of meals and drinks available. Breakfast was good although quite busy so would advise booking a earlyer t rather than later spot so as not to be disappointed. Would recomend and would definatly use again.

The hotel looks very grand, both on their website and from the outside. The staff were very good and attentive, and the food in the restaurant was excellent. However, the room was at the top of an annex block. The stairwell did not look as though it had been vacuumed for ages, and the inside of the stairwell windows had not been cleaned for ages. There were many interesting spider webs all over them ! The room itself was small, and very tired. Some housekeeping items were absent, and a bedside lightshade was missing. The toilet flush button was broken, although the flush still just about worked. It was also very warm, even without the heating on, so had to keep the window open. This meant that the constant noise from the motorway was uncomfortable, and for the first two nights, it also meant that sleep was impossible until after 12 a.m., due to the noise of very loud music. So loud that the base notes made items rattle in the room ! On complaining, we were told that the hotel was full, and that a move of rooms was not possible. However, the missing housekeeping items were replaced. As it was a weekend, maintenance could not repair the damaged items. We have received an email from the hotel since returning home, and are satisfied with their response. However, a room in this state should never had been let to customers in the first place.

We just wanted to say "thank you" for a lovely 60th anniversary meal for my parents and 7 of us on Sat 4 Sept. The staff were really lovely, the food excellent and the team decorated the table for us exactly as promised. It is to our great shame that we have lived in this area for 15 years and never thought to go for a meal, but we will be more regular guests now (especially for special occasions).

We have just spent 5 nights at Webbington Hotel and cannot fault it in any way. The staff without exception were amazing! Always friendly, a smile on their face even when really busy, always went out of their way to help. Absolutely lovely food, one meal in the restaurant with the A la carte menu and several bar meals.

Awful. Really awful. Hotel in major need of updating Our room was dirty: unhoovered floor with crumbs, windows black with grime, dusty, smells of smoke, beds really uncomfortable with only the thinnest pillow provided (you can feel the bed base through the mattress!) But Bathroom was spotless - would have slept in the shower if I could have! Room was so bad we did not stay Staff are friendly and accommodating and did refund us for the room which we really appreciated, but a real shame that the cleanliness and hotel environment lets them down.

Appreciate we are coming out of a pandemic and finances will be tight but hotel is rather tired and almost ‘shabby' the bed (room 20) was appalling. You can feel every spring in the mattress and the first night I couldn't sleep at all. For night 2 I bought in a car blanket and used the duvet as a form of mattress protector to cover the springs which were digging into me. The room is disabled access???? However no red safety cord in bathroom, no extraction, no rubber anti slip bath mat, bath is standard high sided and no grab rail to assist getting in or out (it's hidden behind shower screen which can't be moved because of basin rail and even that is flaking paint everywhere. TV remote didn't work, battery cover missing and batteries held in with tape! As I say very very shabby, possibly fails to meet legal requirements for disabled access, very poor and no one on reception (I spoke with 2 people) could do anything about it other than say they will refer it back. The staff in general were very good, the food excellent but the room totally let down and almost spoilt the visit to be honest.

As the title suggests we had a very enjoyable stay at hotel. The health club is fantastic and very clean. We found all the staff in the hotel extremely professional and polite. Plenty to see and do in the local area.

We had an exec room over looking the outdoor bar and views of the hills. Watched the sunset from the courtyard and the bar staff are so lovely. Went for an early evening swim and it was great, sauna and steam was lovely too,but you have to walk through the gym to get there, I think the gym used to be the pool area at one point and it's been changed. Room was so comfy and quiet. Wish there was a bath in the room but there was a nice shower. I would come back here again.

I would highly recommend this hotel. I stayed here last (20th Aug) for a one night getaway. Pros: Staff are always happy and work very hard. Manager is always about and never far away Processes seem to be well defined – everyone knows what they need to do. Obviously they have a thorough training program that works. Cons: Not really anything We booked the restaurant for dinner, 7pm. Nice atmosphere (great music). Good service, Quality food (had the Steak), hot plates. Breakfast was also very good. Croissants were the best !

Lovely hotel, really helpful and polite staff, very thorough cleanliness in the room and at the breakfast buffet. Best night's sleep I've had in a hotel in years. Can't fault it for the price and look forward to returning for our honeymoon.

My family stayed for 2 days for my aunts wedding Upon checking in I was charges double the price of what was agreed on my confirmation. £99 a room per night, at wedding party discount price-. We checked and we could have booked on the day for £89 without the discount. The food was poor. We ate in the restaurant on our first night and the Al Carte menu expensive for pre- made slightly heated food, choice was limited and food was very bland. There was no children menu but you could order children portion from some of the mains. Breakfast was shockingly disgusting, sausages were dry and like cardboard. The room was small, very out dated with general maintenance neglected and the mattress dirty and uncomfortable. The walls are very thin and you can hear the neighbour 4 doors down fart as well as the room above us toilet water coming down back of our walls every time they flushed. There was no consideration to the needs of our stay, knowing we had a small child, we were put in a room with glass plaques on the bedside tables and desk which obviously was the first thing our child went for. We had to take them off and hide them. There was no safety catch for the window this could be opened fully. During our stay I had a beauty treatment for which I was required to use the shower, the shower head was mouldy, I was able to wipe black mould off with tissue. Some of the swimming pool tiles were broken and my partner cut his finger quite badly. There is a serious wasp problem and the staff seem obliviously to the nest that is situated in one of the chimneys. The only good thing about our stay was the friendly staff. A shame really as such a beautiful building in a beautiful location could have so much more potential. I would honestly rate a Premier Inn or travel lodge higher than the Webbington Hotel and Spa. Disgusting, disappointing and dissatisfied. Do not be fooled.

My wife and myself spent 3 days at the Webbington hotel. Rooms were very clean and had everything you required. The restaurant and bar staff were superb and delivered great service. Breakfast was of a good quality.

After all the disruptions and interruptions of covid, it was so nice to come back to the familiar warm welcome and great atmosphere of the Webbington. As ever, they hold that perfect balance of informality and quality guest experience - working really hard to cater for everyone, keep us covid safe and relaxed - plentiful, well-prepared and reasonably priced food - clean and spacious room - so grateful that after 18 months of pandemic, this place has lost none of its charm. Thanks to all the staff for looking after us so well.

When I booked this hotel it is advertised on their website that you can still use the loungers by the pool in line with covid guidelines. Discovered that was not the case. I asked where the loungers were at the leusuire reception and I was told they are away and the exact words were because they were dirty and minging. Nothing to do with covid. Raised it with the manager at the hotel who said he didn't know if they could be put out and needed to check with head office. I complained to head office. Offered a nights refund as I paid for something that was advertised and did not get this. Manager very unhelpful. I will be proceeding with a charge back from my bank for this partial refund. Other issues with the hotel : Was not told you had to book the pool on half hour slots before booking. Was not told you had to specifically opt in for your room to be seen too each day, until I asked for some clean towels and my bin to be emptied. When I asked for this I was told I should have opted in for this service and I said I'm staying for 5 days of course I need coffee cups cleaning etc. The spa I had booked a couples massage at cancelled on me and rearranged. And then on the morning of the new appointment I was told it may need to be rearranged again. The food in the restraunt was just not good in the nights, and their were multiple people complaining. The music in the bar is one song constantly on a loop and there is no atmosphere or reason to drink there in the evening. I booked this to relax and lounge by the pool which I obviously couldn't do. As there's nothing around the hotel to do other than this reason I booked taxis etc to go to places. Was not the relaxing break away i hoped for. I would not stay here again. Cleanliness was poor in the room on arrival. See photos. Dead fly stuck on wall. Soap splashed on door, dusy lamp and dirty lamp shades Was offered a free bar meal for compensation. Drinks not included. Wish I stayed somewhere that was not advertised with a pool and spa. I would have paid a lot less.

Me and my partner spent two nights at the hotel which were amazing, the food in both the bar and restaurant were delicious. The gym and spa facilities were great. I also had a full body massage which was absolutely amazing and for an unbelievable price! I would highly recommend!

My wife and I stopped here a couple of weeks ago on a long break ..I know we were still in a mask wearing situation, but the hotel was full and the room we were put in was ...awful it was a standard room of which the picture on the Web site must have been their best room as it was nothing like what were given ,I asked for an upgrade and was told the hotel was full ...we had to put the light on In the day!!!! Our cat has a better room at home and it's cleaner .... We asked for numerous items at the restaurant and was told sorry we have ran out ...wine ,cider ,and even apple crumble on the menu after the so called Al a cart dinner ( steak and chips) ...I will never stop at a best Western again and it should be called worst western...if I had booked for a week we would have left after 2nd nite ....oh we did .

Very friendly and helpful staff and great place for a quick stop for us. Will look to stop again when travelling down south or needing a local base for that area. Very impressed and made to feel very welcome.

What a fantastic location, very clean, friendly staff and nice food, ideal for a short break. I took my partner here for a one night stay with the purpose of visiting the surrounding area, Cheddar and to walk crooks peak. Recommend.

This has to be one of our worst experiences ever, to many problems to mention but one of the worst was the restaurant the constant communication problems we had and utter incompetence of the staff, we shall not be visiting again.

Room 3 Great views of other rooftops Small creaky bed Flat uncomfortable pillows Missing drawer handle No remote back Very close to the wedding reception room (we were not guests) Sleep disturbed until approx 3am with banging music until midnight and then giggling / crying drunk wedding guests for the rest of the time Very busy communal area when we checked in which didn't feel COVID secure Food was nice but tainted by them trying to charge us twice for drinks No one available for discussion upon checkout No one contacted me that day as promised Still no telephone contact despite being emailed by Jamie Munn telling me he'd call on Friday afternoon. Our stay was Last Friday…. A whole week ago. Clearly not bothered and a complete let down to the Best Western brand.

Very friendly staff, hotel amenities very good although Hotel itself could do with a bit of updating. Restaurant is ok if you don't want to go out. Breakfast has a range of continental & full English items. Rooms are basic but more than adequate. Pool, gym & spa are all ok too. Would recommend to stay here unless you have mobility issues as there are lots of steps throughout.

Fabulous Views from executive suite across country side. Although some parts of the rooms need a little updating the stay was extremely comfortable and the staff were very hard working. Nothing was too much trouble, if there was a question or issue. Restaurant had amazing food , fish and chips was exceptional and nice surrounding areas to sit and relax. We were there for a wedding and the staff worked tirelessly making sure everything was perfect.

We were given, which felt like a box room which had a small double instead of a double bed (which we requested). Also mattress kept slipping so pillow would fall between the gap of the mattress and wall.

Was first time back for a while due to current world Covid situation but as on previous stays the staff and made us very welcome. The house keeping team had done an excellent job on the presentation of all areas. Room, including bathroom, was just spotless and the leisure center the same. The pool booking system was a great idea and again the cleanliness was outstanding. First class breakfast with good quality items and some great little extras too.

Stayed here for two nights with family. We enjoyed our stay. The staff were very welcoming. Our room was very clean with nice views. The children enjoyed the swimming pool also clean and not over crowded due to the limited people allowed in at one time. The only issue was climbing 3 flights of stairs with luggage as there is no lift at the hotel. Breakfast was nice, however lacked in continental breakfast choice. Overall a lovely stay will definitely stay again in future and would definitely recommend.

We found the hotel to be pleasant, clean and welcoming. The staff were friendly and helpful at all times. The food was lovely. Always hot and plenty of choice. The views from our room were amazing. Check in and check out was easy. Only slight downside was no aircon as it was a heatwave! Would reccomend to all though.

Hotel is positioned in a nice location and within easy reach of the main routes The hotel is Clean & tidy with good facilities. The hotel rooms need air conditioning especially for the hot summer nights.

We came here for our first getaway for what seems an eternity. Check in was easy, very helpful staff all the way through our stay. Unfortunately we have had some issues that haven't been sorted. We booked an executive room, pics on the website are great on first sight room is very nice, a nice new carpet, nice bathroom but that evening the problems started to appear. There is a monotonous drip from the toilet cistern which did annoy me, the bathroom door sticks firmly when closed, the tv is probably at the only place it could be but is impossible to see from one side of the bed. I did ask for a room change but there are no more available, so it's drip drip cistern tonight too. There was talk of someone fixing the issues but nothing has been done yet. Drinks are quite expensive, 2 cokes (pints) £7. I'm also glad that I bought my own fan. Overall the staff are lovely and quite attentive but problem solving seems to be difficult. I will say that the spa treatments seem to be reasonably priced when compared to my local spa. I feel a bit mean being so negative, as we all know it's been a rubbish 18 months for the hospitality industry but I have also had a lean year so this is probably my only break in 2021 and I have expectations.

Another fantastic visit to the hotel for my birthday. The room was amazing and had a lot of original features. The food is beautiful and well priced. The staff are always so polite,helpful and friendly. Looking forward to our next visit.

What can I say. Awful too many complaints to list. Stayed here for a wedding. Registry lady was not nice and rushed through. Wedding breakfast special diet was hideous. As for the hog roast, we'll that was just one try of pulled pork!! And as for lemonade poured from a bottle £9 for 2.5 pints!! And that's just some of the moans there are more.

My allocated room did not look anything like the one on the website. The room was very small room, but it was clean and had everything I needed. When booking the room I had asked if I could have a quiet room away from communal areas and preferably the top floor. I got a room on the first floor above the hospitality area, which meant I could regularly hear them dumping bottles into the recycling bins during the afternoon and some sort of fans or A/C going all night long. The bar according to the website serves food from 12.00-9.30 from it's lounge menu. This translated to 'we can only serve sandwiches before 2pm'. Although the hotel has large areas for entertaining they squeezed us on to the tables for dinner and breakfast. At breakfast I had to remove my cutlery from the table to gain enough space to be able to put my breakfast plate down. On a positive note the massage and facial were fabulous. Probably one of the best massages I have ever had. The gym was well equipped and all equipment worked well. You need to book Spa treatments and the pool in advance. Breakfast was really nice. It was hot and fresh. Don't forget to book your breakfast slot otherwise you will not be able to get breakfast at the time you planning. The hotel had signs in reception to remind you to wear a face mast....but the guests for the wedding party did not seem to think that this applied to them. It was the highest risk COVID environment I have been in. I hasten to add that all serving, spa and cleaning staff were all wearing either a mask or a visor

Stayed here recently for a wedding and was really impressed. Venue has lots of rustic charm and lovely panoramic views. Rooms were clean and comfortable. I cannot comment on breakfast or spa, as I did not partake in either. For me what made the place were the staff! They could not have been more friendly, helpful and accommodating. From the staff on the reception desk, to the waiting and bar staff. They really made the day special for everyone concerned in what are currently very difficult times. Will definitely be making a return visit and cannot recommend highly enough!!

Stayed for 5 days last week. Lovely location and views. Nice comfy bed. Staff very nice and friendly. Food is good. Only downfall was breakfast as it stated continental breakfast or cooked, but continental doesn't consist of cereal and toast. No fresh fruit, pastries, crumpets, cheese and ham etc. Management need to look at this. People in reviews say it is dated, but it is an Edwardian place so what do you expect. We had a lovely time and hope to return again.

It was our first get together for our family since the start of Covid and I can sincerely say the staff at this hotel were superb in making our stay so very special. The hotel is in a beautiful setting and the views from the terrace are amazing. Our rooms were very nice and clean and the food was very good and the service in the bar and restaurant was always excellent served by the most pleasant staff who always greeted us with a smile and asking if we were ok We will definitely return sometime soon. Would the hotel manager please thank all the staff for their efforts.

The bed was very comfortable and there is a lovely foyer to meet friends for drinks before and after dinner, as well as a terrace with fabulous views. We stayed in this hotel as my husband was doing a 200mile cycle challenge along with 5 others. We were unsure of what time they'd get in and knew they'd be starving. The reception and kitchen staff were SO helpful and accommodating with our ever changing timeline and stayed late to make food and have it ready for their very late arrival. Customer service was excellent throughout our stay. I would definitely recommend this lovely hotel

My wife and I stayed here for a mini break after our wedding to visit Cheddar. Upon arrival i wasn't impressed. The whole place is very tired and dated. The bed was small and very uncomfortable. I requested an iron and ironing board and couldn't fill the iron with water as when I did it leaked everywhere. And there was some heart shaped confetti type stuff on the floor in our room obviously from the previous guests. There is a free gym, swimming pool, sauna and steam room, which were fine but to access the sauna and steam room, you have to walk through the gym on carpet, past everyone which isn't ideal when you've just got out the pool. It wasn't all bad though. The parking was ample and free. The food, especially the buffet breakfast was great. The staff were friendly enough. The evening bar was nice and has some very comfortable sofas to relax on. Beth gave us both amazing massages too. The best I'd ever had. I mentioned to her that the place was old and knackered and she said everyone says that so I think the owners should take that on board as the place has a lot of potential.

We visited for our first trip since the pandemic began and we were not disappointed. The Webbington Team made us welcome and fell safe. From the time we checked in to to time we left nothing was too much trouble. Our room was very clean and airy and we could choose when we wanted it serviced. We ate in the bar and the restaurant and the food and service was again brilliant. The staff were so friendly and helpful nothing was too much trouble at all for any of them, and they did it all with smiles on there faces. We thoroughly recommend this hotel, its very relaxing with a lovely terrace to enjoy a drink and watch the sunset. For us it was most definitely about the high level of service. Thank you we will definitely return for another visit.

Staff were very good. Pool very clean and great for children but food very poor . I think a new chef is needed after having lunch we ate out every evening which was a shame.guests need to remember to where masks when walking around bar and breakfast room area . Very disrespectful

Stayed one night here. Staff were very helpful. Room was okay but walls paper thin and had a very loud couple next door that kept me awake. Pool was a great bonus. Everywhere clean. Breakfast was disappointing. If you didn't like a cooked breakfast then the choice was limited to cereal, yoghurt and toast. No fresh fruit, croissants or pastries.

We booked a table on Saturday the 1st weekend after lock down I can only say our experience was one of enjoyment our daughter is getting married in june there so we wanted to have a practice drive from the moment we walked in the reception man was lovely and confirmed a few things for us for the wedding moving into the bar and restaurant the staff were some of the most happy and helpful waiters and waitress we have been greeted by the food was lovely well priced the service was amazing once we had eaten we went to the bar area for a drink which again we couldn't fault we wish you all the very best and are very much looking forward to coming back in june to stay with you for a few days 10/10 Thank you for a enjoyable evening

Room number: 5 paid £230.00 Cheek in time 3pm Stayed 2 nights First of all don't be Fold by the pictures on the website!! The rooms aren't anything like the pictures. Bedroom: first impressions disappointed the room was out dated needed some TLC doing!! Bed was extremely uncomfortable our back hurt (massage should come complimentary) it's that bad! The carpet is Disgusting needs cleaning especially with someone who has a baby I would not put the baby on the floor it's that dirty!! The windows need a good clean, however that wasn't a problem as we shut the curtains as the View was appalling, Kettle was dirty. Shower room: was perfect modern. Staff: Lady behind reception extremely friendly and welcoming. However floor staff was unknowledgeable didn't know anything about breakfast menu and I asked for an Apple juice didn't receive it but tried to bill me for it. Swimming pool: very clean and modern. But Water was cold especially for a baby. Steam room: perfect clean, relaxing. Hotel bar: fabulous but little cold. Food: ok was cold had to take back to the kitchen but they sorted it out was fine afterwards. aged 28 my partner 30 We came to have nice weekend away from the kids. As a hotel if you want to keep the hotel running impressing Younger couples due to being social media active would help your hotel to be busier. I would star the hotel (7) Cleaning and A bit more paint would make a massive improvement Hallway and stairs need a good hoover to. Mr L knapp Miss N Bailey

Just a few twisty turns of the M5 motorway you can find yourself in a mind cleansing sanctuary of the Webbington Hotel & Spa. A characteristic property with modern additions, featuring a stunning choice of rooms and a very well equipped gym and spa. On arrival you will see a delightful team on reception whom catchphrase seems to be “Not a problem”, seriously the team here strives to overcome all of any issues you may have. Headed by a very charming GM, you are in good hands, just ask nicely and most - if not all – concerns will be dealt with. I have stayed with many hotels, some much more of a booking price to which that I have felt less valued, so I feel that it is staff that adds the value to overcome the rest of the competition. I will not begin to contest the other diner's experiences in some previous posts, I found the food to be delectable and prepared to a very good standard, just miss the Tuna Steak you once had on offer in previous years (I'm a Corona Moaner). All in all… we have been regular visitors for nearly 5 years now, you've never let us down once. Great work all and keep it up! Looking forward to seeing my mate Joao's (a guy with multiple roles and caretaking of this venue) next woodwork masterpiece. Superb work all! Stay safe, keep well & We'll see you all soon! Best regards, Al. P.S. Stop booking the grand rooms when I want them!

Visited 23 Oct, The location is excellent and we had a pleasant stay that was very good value. Staff were attentive and polite. Due to our arrival time we did not have an evening meal but the included breakfast was very good (I ordered extras) Overall, we found the service was excellent and would happily return.

Popped in for a quick overnight stay (we film hotel reviews for YouTube) and I'd say the outside and reception are nice, bar has been nicely refurbished, rooms need some work! Now onto the food, it's very expensive from the outset but reading other reviews I had to try it, to see just how bad it was. A £13.95 broad bean and minor Risotto was ordered and a curry at a similarly inflated price. Both arrived in under 10 mins and sadly I knew the fate of my risotto , mush and microwaved and to top it off they even left the mint out. I sent it back and didn't get beyond one mouthful, I requested an immediate refund and actually did get it. The curry, overpriced with micro rice and a floppy spongy naan bread, but the actual curry was ok very tomatoey and watery. Breakfast is again expensive and given the quality of the food from the night before luckily I had the sense to not attend. £11.95 for a small full English or £6.95 for a breakfast bap which would contain 1 bacon, 1 sausage and maybe an egg. In summary stay if you are ok with basic 3* rooms, but DO NOT EAT HERE there are so many bad reviews on the food and sadly it really is true. PS £4.90 a pint also :/ sad times and again very expensive.

We visited on the way back from the South West and stopped over for two days. I have to say that on pulling up to the hotel (and based on the website) we had high expectations, however, when you get past reception and the foyer things start to take a downward turn. The room we had was dated, which I could live with (even at £180 for two nights) but what I struggled with was very hard mattresses where you could feel the springs all night long. My partner had a bad back both mornings and I struggled to sleep. The mattresses have seen better days and I could count the springs. The lamps were missing bulbs and many switches didn't operate the lights not to mention some mould around the window and cobwebs in a number of places. The shower pressure dropped constantly and ran cold for a period of time. Like others on here I would advise you to avoid the overpriced and poor quality food. We ate in the "restaurant" on night one and the food was dire. My chicken was like chewing gum and my partners scampi and chips were like deep fried water... no flavour at all. The food is overpriced and I would expect to spend half the amount for better quality. The breakfast is also poor quality and didn't include some of the options stated on their site. The breakfast is way overpriced at nearly £12 per person. We will not be stopping again as we pass as there is much better quality out there at a similar price. I explained all this on check out and they accepted things had deteriorated on the food front. I had a response regarding the food but not related to the quality of sleep and shower issues. For me it is 2 star rooms at 3 star prices. It is such a shame as there is so much potential for the building and location.

The hotel was both clean and comfortable. However, walls rather thin, so I could hear someone in the next room snoring. Additionally it's an old building with dated decor - could do with an update. That said, friendly staff and great location.

The hotel was clean, and my wife and I my felt Covid-19 safe. Check in was quick and easy. Our room was very clean. The restaurant experience was awful. The food is overpriced for what you get. Portions were small and and not very tasty. I had to send my food back to the kitchen as the pasta was drowning in water. When it came back, the food had clearly been drained and reheated in the microwave. This make the food very unappetising. When I mentioned that I could knock a nail in the wall all with the garlic bread, the waiter told me that this is what happens when ciabatta bread is put in the oven. When I explained to him that I am a baker with 30 years experience and that he was lying, he went red and begrudgingly replaced the garlic bread with a fresh slice. Strange how the fresh slice wasn't so hard. The breakfast is also overpriced. For nearly £12 you get one sausage, a rasher of bacon, one hash brown, half a tomato and a very small portion of baked beans. You also get tea or coffee. I have had better meals at better value you at a premier Inn. This is one hotel we will not be going back to.

Stayed here for a short break, 3 nights. Staff all very pleasant & helpful. Swimming pool nice, you have to pre book half hour slots, which is fine. Quirky hotel, needs some TLC, our room was OK. Food could be better, you had to pre order breakfast! Great views, a little isolated. Overall nice stay.

Checked in for what was meant to be a surprise special birthday weekend away, we ended up leaving after one night because the stay was awful. Rooms were so run down, our shower was still leaking 3 hours after using it, paint pealing off the walls, 2 hard scratchy single beds pushed together, that's just the start! We decided to dine in the restaraunt, were told they were full when we requested so went down earlier. Didn't see a single other resident throughout the night. The food was horrific. I would be embarrassed to serve that to my customers. Very low standard cafe style food. Breakfast was just as bad. The one thing I can say is the receptionist on check in and the waitress were doing the best with what they had to work with. The manager we spoke to in the morning was awful, (His name began with P?) He just wanted to get rid of us and not hear us out or try to solve any issues we raised. Awful man and awful hotel. What a shame.

A fantastic weekend. Staff friendly and helpful. Rooms clean and comfy. Food tasty, plentiful, hot and good value. Only downside was pool closed due to “incident “. But it looked good . Would return and recommend

Overnight stay, hotel was full and saw lots of guests walking in hotel with no masks on! Clean and plenty of hand sanitiser throughout the building. Very dated and in need of some attention. Staff were all good. We were in room 16, supposed to be an Executive room, I'd hate to see the standard doubles! Room not as described on their website. How come there are no biscuits in the room in a 3 star hotel! Asked at reception but was told they didn't have any! Had to ask for hot chocolate! Room was over the kitchen so fan was going until about 9:45pm and the cooking smells filled the room. Creaky floor boards, creaky bed and pillows that need replacing! Full English breakfast not worth £11.95pp!

We really enjoyed our stay, staff friendly, breakfast was fine for us. The room was clean and tidy. The pool was fine. We would definitely stay at this hotel again. Good location and lots of places to visit, we enjoyed going to Cheddar gorge

We had a really enjoyable overnight stay. Resturant was very enjoyable food was good portions and very tasty.. room was a lovely size the only negative comment would be the curtains let in a lot of light.. staff were all very friendly and helpful we would definitely stay again

What can I say? Would love to leave a good review but that is seriously not possible. This hotel should prewarn customers that there is no lift available. Seeing as there was a high percentage of older guests this was a problem. We had to drag (literally) bags up more than 4 flights of stairs. Difficult with a chronic back injury. FOOD WAS DIRE. £61 for dinner which I would have happily paid had it been adequate. IT WAS NOT. I realise that the hotel is working to a reduced menu but surely that should not affect the quantity or quality of what is put out to customers. Room was tiny and some staff surly. Never again.

The staff were pleasant and helpful - a plus. The rooms were small, the Covid packs issued to each guest were stingy and the food was poor. There no biscuits in the the coffee/tea packs and the evening meal was bought in catering,and poor to boot. When we gave a polite non-commital response to our waiter's asking us about our meal, two eyebrows went up in response. We were a party of three blokes walking the Mendip Way from Weston-super-Mare to Frome. This was easily the worst of the four places we stayed at and the most expensive.

Stop off from North Wales on way home. Clean room helpful staff and covid followed but not over the top or In your face. Visit here quite regular nice touch rearranging reception. Booked an half hour slot in the pool all good. Breakfast was a bit of a downer but cant grumble. The rest of the place and the staff made up for it. Plus a nice evening meal

Arrived late on a Saturday night. Staff were very helpful, although the room was on the small side it was more than adequate very clean and comfortable. There was nothing wrong with the breakfast as some people who are saving these reviews the waitresses were first class and a credit to the hotel breakfast having breakfast on the sun Terrace was a lovely experience and having the pool to myself was great. I would definitely stay here again and I think some of the reviews are being over critical.

no atmosphere...mediocre food, room kettle was grim. Stayed in a marriott post covid and it was an amazing experience- this fell very short. Gym was lovely. Shame we were only allowed 30mins in the pool. Changing rooms very limited for number of people. Nobody really seemed to know how things were supposed to be running. A very disappointing stay although the surroundings were stunning.

Helpful staff , very clean hotel , great sun terrace food ok, bedroom compact and nice . Lovely countryside views a change from the usuals hustle and bustle .we would stay again , some quirky little pubs around also

We had a good sized family room for three of us and the shower was great. Didn't get a chance to use the pool sadly as only there one night. Hotel is in a good location for Cheddar Gorge. No lift so be aware if you can't do stairs. However, I'd say don't bother with the breakfast - especially if you're vegetarian. We couldn't eat the sausage and bacon so basically had one slice of toast, an egg, half a tomato, one hash brown, baked beans and tea for £10 each. No croissants, fruit, yogurts, cereals or anything. Having paid £18 for the two of us (with our daughter free) at another hotel before which had a full English with mushrooms and veggie options, unlimited cereals, croissants, muffins, toast, crumpets, fruit, and porridge which we felt was good value, we were really disappointed with this. Definitely not worth £30. I'm sure some of the cafes nearby would have been much cheaper.

We have stayed here many times. Obviously this was a little different. It just seemed a little over the top as regards COVID. Wearing masks around the hotel seems to me to be a little over the top. No cash allowed at the bar which seems to me to be a rarity in other places i go to. Waiting staff with masks which made it very difficult to understand what they were saying. Meals were bought out on a tray and just left on the table for you to help yourself. I know this is the rules at some places but it takes away the personal touch. Tables very distant from others which takes away from the atmosphere. We had to book the pool for a 30 minute slot and the sauna and steam room were unavailable. I know they were probably adhering to the rules but it does take away something from the hotel. Food was OK but not as good as in previous years. Having your toiletries tea and coffee and cups given to you at reception in paper bags also seemed a bit over the top. I hope its back to normal next time we go.

Stayed for 4 nights last week. Courtyard, standard double, room tired and dated decor. Had electrical fault and bathroom leak during stay. All though initially we couldn't move room, due to fully booked hotel, we did get upgrade for our last night. Overall, the hotel is in a good location to visit Cheddar Gorge, Bath and Weston-super-mare and, the swimming pool and gym were available to book for use, it is a 3 star hotel with 5 star ambition. PLEASE READ ON FOR IMPORTANT INFORMATION: negatives over, now the positives. Considering the stringent Covid-19 rules and regs the staff need all the praise in the world for being tirelessly attentive to all our needs, providing an environment where the public can return to holidays and short breaks in a safe manner and communicating efficiently when needed to resolve issues. A HUGE thank you to the Duty Manager (Richard, I think) who sorted out our room move. 5 stars for all the staff at the hotel.

Stayed for a weekend break , hotel Is clean and views are spectacular and it's a great location with cheddar gorge a short drive away . Rooms are very dated and communal areas smell musty and damp Food in restaurant was very poor and service not great ! Breakfast was however even worse almost uneatable

Very pleased with our room. Very comfortable and clean. Tea making facilities too. Able to book evening meal times, you can also order breakfast choice the day before too making service very fast. Special thanks to the excellent professional friendly staff during this very difficult time. All wearing masks at all times. Dining room spaced out very carefully giving plenty of room making you feel very safe. Enjoyed my bar and evening meals. Would definitely go back. Makes ideal base for visits to Cheddar Gorge and Weston Super Mare. Or just to celebrate special occasions with family.

Just returned from a 3 day mini break at the Webbington. Staff were very genuine, friendly and attentive. The kitchen was flexible with our pre ordered breakfast, we changed it each morning. The pool and gym was spotlless and the booking system, due to COVID, worked very well. Rooms were small but adequate, spotlessly clean and very comfy bed. Would recommend and will definitely return.

stayed here for three nights. Staff very good and friendly. Good pool due to covid can only book half hour slot. Food reasonable be nice when menu gets back to normal. Breakfast OK states on menu preserves and cereal bar, had to ask for preserves but didn't see a cereal bar. If you wanted tea, coffee or alcohol during the day had to go and look for someone to serve you. Would we stay again yes we would.

We stayed at the webbington yesterday evening. When we arrived after a long day of travelling we went to the bar where they had barely any beer on tap (Carlin's only) and very limited wine - I asked for Pinot Grigio they had none! We had booked dinner and when we arrived we ordered teriyaki salmon which said it was served with vegetables, a burger and the steak. The salmon was over cooked but fine however it was served with cauliflower, carrots and cabbage - very odd selection of vegetables to serve with an oriental dish. The veg as bland and under cooked. The burger was too rare so we had to send it back and the steak, although cooked nicely was a very poor piece of meat with loads of gristle. What was frustrating was that the 50% off was available eat out to help out, so that must have indicated that more people would eat there - drinks should have been available. Breakfast this morning was ok but the sausage was dry. The staff were excellent, the swimming pool lovely. I think the main thing letting down the hotel is the quality of the chefs in the kitchen which was very poor indeed. Most of the recent reviews are saying the same.

Small Attic room that was very stuffy and hot. One tiny window and a shower that can't get water higher than your nose. Staff were surly and made you feel like a hinderance rather than welcome guests. No room cleaning between stays. BREAKFAST was very very poor. One very small bowl of insipid cornflakes and 2 cold slices of toast, prepared earlier. Served on 1 plate between both my wife and I. Surly staff weren't happy when I asked for some fruit.

It was simply amazing! The staff worked very hard to make our stay pleasant, nothing was too much trouble:) Our room was immaculate and welcoming with a nice balcony. The terrace with the view is absolutely stunning,if you are lucky enough to have a nice weather i highly recommend to have your dinner outside on the terrace. The menu is a bit limited but concidering the current covid19 situation, i think it's understandable (i look forward to try the standard menu in the future) For those who are complaining that there is no aircon or elevator, please do not forget that this is a 3-star hotel and the price what they are asking for a night is absolutely adequate, yes, there are loads of steps but all the staff prepared to make your stay as pleasant as possible, my advice is to let yourself enjoy a little break after the lockdown Thank you for all the staff, keep up the good work! we will definitely return xx

Covid-19 restrictions were dealt with well, but executive room was disappointing and not worth extra money. Bedside ligt didn't work. Food at dinner and breakfast only luke warm. This was booked as a special weekend away for partner's 60th birthday, but was disappointing. Had I have known this hotel was a Best Western I would have not booked it. No where on the website does it mention that the hotel is part of the Best Western chain. You only get to know this as you pull up at the entrance of the hotel

The location is excellent and the Edwardian hotel has its own beauty. BUT. There is no lifts (and there are lots of stairs), no air con in the rooms, no fridges in the rooms. Whilst we were there they introduced a COV19 regime that was regimental. Rooms weren't cleaned during your stay. Breakfast had to be pre ordered and came without cereal or fruit. Please someone save this lovely hotel.

Convenient location off M4 close to Cheddar gorge Convenient means noisy can't keep windows open Don't be fooled by the example photos for an executive room Only 2 like this one is bridal suit Photo shows outdoor space and a much better quality than we were given Queried with reception and was told we could not be moved Helpful staff Good value food And clean You get what you pay for don't expect to much

We recently staying at the Webbington hotel and I must say it was a pleasant stay. We were visiting the area as family were staying locally. The first impression of the hotel was very impressive. The check in was very pleasant and the receptionist was very pleasant and explained very clearly the procedures due to the recent COVID-19 situation. Room was very clean and tidy and there was plenty of hand sanitizer throughout the whole building. On the first night we booked a table in the restaurant which was very enjoyable. The only negative I would say is when we ordered the dessert we asked if we could have cream with it and we was charged 50p which I thought was a little tight but it is what it is. All in all a very happy 3 nights with family and the views on the terrace were outstanding.. would definitely visit again

We booked in advance and made our way to the hotel from Kent. Travelling with my stepdaughter, I booked a twin room. I even emailed them beforehand to make sure it was a twin room and got confirmation back that it was. We arrived, and parked the car in their beautiful car park, very safe and secure. At the time of check in, we were given our room key, and told where to find our room and that in case we need anything we can call down from the room. Walked to our room, which wasn't easy to find I must say, and walked in - it was a double. So we went back to reception with our bags and told them we booked a twin, and they said they could see it was booked as such, but they weren't sure why it wasn't awarded. They advised they could either turn the room into a twin or give us a new room even though the system showed that no twins are available. They asked to give them a few minutes and then come back. So we went to the car for a bit, leaving our bags at reception , and when we came back ten mins later, they decided a twin was available after all and exchanged they keys. We went off to find our new room, and it was all good. Very clean, and acceptable. We also were asked at reception whether we'll be dining there that evening, which we hadn't planned yet, so said we'll let them know shortly. We decided to call down for room service and we received it soon after. We stayed for three nights and ordered room service without prebooking or using their app, and had no issues. Even breakfast was delivered to the room. Checking out is also made easier now, just leave the key in the room and call to make sure there's no charges you've added to the room. All good. Staff are friendly and helpful, I've got no issues with the place at all.

We stayed at the hotel on route to Devon, shortly after the COVID-19 lockdown. I must say I was a little anxious, but right from the moment we arrived we were given a very warm and safe welcome by the excellent male receptionists. We were asked if we wanted tea and coffee, and toiletries, that had been carefully prepared in pre-sanitised and safe plastic bags. I am sorry, I don't know your name, but you were warm and friendly and a credit to the hotel. Pre-dinner drinks were served on the outdoor terrace overlooking the beautiful Somerset Levels towards the sea, and social distancing and customer safety was second to none. Dinner and breakfast in the restaurant were served by Bruno, who again couldn't do enough to look after us, and any special measures seemed second nature. He was friendly and helpful throughout. Our room, an executive double, was delightful with its own seating area and luxury bathroom facilitated a delightful nights stay after a stressful time at work. What more can I say .. I don't think I can recommend the welcome, friendliness, quality, consideration and surroundings enough!!

Ideally situated between Cheddar, wookey hole, Weston-super-Mare at one time I'm sure this was a grand Hotel however it is extremely dated apart from the lobby. Our room was extremely disappointing. Most of the staff were pleasant and very helpful.

Have stayed here on business for many years - to return after lock down the Hotel has had a makeover and the team have come back stronger, new menu and all staff fully adhering to all protocol on cleanliness. The room was immaculately clean and had obviously been redecorated. Well Done All

Staff were brilliant. No soap included in bag that is handed to at reception. Stayed 2 nights and requested coffee to be told there was none left. Food in the restaurant very disappointing, complained about the chicken but nothing more was said and no money off meal offered. Would stay again when facilities are open. Nice location and views and very near beautiful cheddar.

Upon arrival greeted at reception by a friendly member of staff. Noticed that everywhere looked spotless and hang sanitiser stations everywhere which is very good (even if they forgot to supply us with a hand soap in our shower/bathroom pack). That's where the good ended. Room was way too hot, walls were so thin that you could hear a normal conversation through, loud and uncomfortable bed. Safe to say we did not get any sleep and we will not be staying here again. Feel absolutely robbed!

Our room was situated right next to the staircase, throughout our stay we heard people coming and going into the wee hours, we also had the pleasure of smelling other residents smoking and chatting due to over looking a seating area between the buildings, in the end we had to close our windows, which left the room stifling. The mattress was uncomfortable and missing a headboard, we barely slept. The room was clean but the shower required more of a deep clean. Cups, tea and coffee etc are handed to you in a plastic bag at reception as well as toiletries, completely unnecessary precaution due to CoVid!!!

All Staff were very friendly. Hotel was very clean and excellent value for money. Drinks and food were great value for money. Room had everything you would need and was clean. I would definately stay at this Hotel again.

We stayed the 1st night of lockdown restrictions being lifted. All social distancing guidelines were strictly adhered too but didnt reduce any of the friendliness or professionalism of the staff. The whole place was spotlessly clean and tidy and everyone there was very helpful and friendly. Highly recommended

Great location and staff really friendly and helpful. Hotel spotlessly clean and lots of Covid-19 precautions in place. On arrival we were upgraded to the bridal suite which was a lovely surprise. Bar service very well organized and all tables and chairs were sanitized immediately after guests left their seats. Cannot recommend this hotel highly enough.

My friend booked this as a mini break, as part of an offer. The Hotel's Buildings and Architecture are interesting..... That's about it. Admittedly we checked in quite late, but on arrival to our room we had no tea nor coffee, and no soap/toiletries in the bathroom. We rang reception but no answer. Had to use my Shower Gel to wash our hands and wait until morning to make a cup of tea when they provided us with 1 tea bag each! This meagre rationing persisted throughout our 2 day stay. We stayed in room 19, which was hidden away at the top of the Hotel after a 40 or so steps and circuitous rabbit warren type ascent! Not for the faint hearted nor faint breathed! No lift lol! Room itself OK, but serenaded by the M5's traffic all night. Ordered a Room service delivered meal from the restaurant which was good! Hurray! Couldn't make use of any Spa, Gym, nor Pool facilities due to Covid Lockdown and couldn't play Tennis due to rain. Er..... Don't think that I'll be staying here again..... I thank you!

On arrival we immediately felt safe and secure. Social distancing in place and the staff wore PPE and gave us excellent service. Cleanliness was second to none. The hotel met all the new guidelines. We've been to this hotel many times with friends and I would certainly recommend anyone to stay there. Thank you to everyone who made our stay so relaxed and enjoyable.

We have arranged an event in September at the Webbington and wanted to experience all the safety measures in place with regards to Covid-19. Jamie was so helpful, the Manager Roger was so kind and ALL the staff were wonderful and happy to make our four day stay just perfect. We have no worries at all in holding our event in September with 80+ friends. The hotel has completed a Quality in Tourism Safe, Clean & Legal Risk Assessment for Hotels and they passed with flying colours. So much care has been taken to keep safe which in turn made us feel perfectly safe. Well done everyone concerned, The Webbington hotel is the place we call our Somerset home.

The hotel was just opening after lockdown, so a phone call to Jamie the hotel reception manager for some information was made. Jamie assured me the hotel would be up and running with all the Covid 19 safety measures in place. We were allocated room 8 which was fabulous with the most amazing views over Somerset. Social distancing was in place and the staff had PPE. From the moment we checked in all the staff made us feel safe and at ease, the menu was limited but still a good choice, everything was table service but this was fine. All credit to the hotel and staff for making this a memorable stay under difficult conditions. We will certainly be staying again

Well, what to say. I don't review much, but I felt some positive feedback is needed for this wonderful period hotel. Myself and partner were unsure to take a leap of faith due to the current pandemic, but rest assured from the Initial booking to the check out, the experience was just lovely. Cleanliness was excellent and the service was even better. How refreshing to break lockdown to be greated with smiling faces.

We stayed as part of a 60th birthday party last weekend, we had a lovely time, the room and en-suite were very clean and had everything we needed. Special mention to the staff, some of the loveliest and most cheerful people ever, always ready to say hello with a smile, extremely polite and professional, you are all a total credit to the hotel , thank you for helping to making our stay so enjoyable

Dirty and run down. Treatments were good but everything else about the day was awful. Dressing gowns that were dirty and didnt fit. Tissue found in pocket. Pool chewing gum on lounger.(have pic) Double booked us (hotels fault) so meant we had to walk through bar area in costumes and dressing gowns where people were sat eating and drinking. Dirty toilets in changing rooms. Could keep going but wont. Would never visit again. Did write a letter of complaint and the response was equally as digusting.

A wonderful and welcoming place with friendly staff and excellent facilities. The pool and gym are worth using, they do offer other spa and beauty therapies but I wasn't there for those so cannot comment as I didn't take the opportunity to try them. The food was top notch, both at breakfast and dinner, with a good choice. The room was comfortable with an excellent sized bed and fine bathroom. I will certainly come back there as it is conveniently situated if you want to explore the surrounding countryside and coast.

On arrival there were planks of timber in the reception area which we had to climb over with our luggage. The double room was small. There was water pooling on the window sill and there were lots of small flies. The room wasn't dirty but I would say it was grubby. The pool was pleasant but you had to go through the gym to access the sauna and steam room. No robes provided. Give this place a miss.

Service with a smile. The staff were extremely helpful and pleasant. We were in a courtyard room which was perfect for us. Good sized comfortable bed. We ate in the restaurant for two dinners food was good and very reasonably priced. Spa was well maintained with everything you could have expected.

Having read the review on the 14th Of Feb, I am wondering if we had the same room! However before leaving this review, I also emailed the hotel manager Mr Munn, who has responded. On arrival our room was cold, although it improved it did remain on the chilly side all evening and the following morning. Our hair dyer was faulty, the bed was lumpy and springs could be felt, more so on one side, one of the bedside lamps wasn't working. The bedroom but more so the bathroom requires a deep clean, especially the bath area. Breakfast was grim, this needs to be investigated, we both struggled with it's quality, the food was cold, sausages reheated, Danish pastries stale Reading the reviews I wondering if this hotel is under going a refurbishment and it's pot luck if you get one of the good rooms?

Worst hotel we have stayed in...viewed pictures before booking and knew that it was an old building but the rooms are a joke.. first we got put in a double standard room of which was roasting hot when we first walked in. The radiators didn't have any dials to turn down so asked the receptionist and that was sorted. We then both had a shower each and the floor in the bathroom looked like it hadn't been cleaned in a while, hairs up the side tiles of the shower, used the hairdryer and got dusted out from the amount of thick dust that was around the room..my partner then looked on top of the wardrobe and it was real thick dust!!! (Definitely NOT been touched in ages). Visited the swimming pool, sauna and steam room which wasn't very enjoyable either. The changing rooms are disgraceful due to having nowhere to privately get changed (no cubicles), got into the swimming pool and it was freezing cold and the steam room was pretty grimey. My partner made a complaint to the manager about these problems (mainly the room) and we was the moved to a different double room. This room was much better set out but was quite a walk from the reception, heating did not work, when flushing toilet pipes rattled real loud, bed cover had holes in it. The corridors are pretty dark and gloomy that also look like they haven't been cleaned in a while and I noticed that under one of the staircases there was which looked like bedding chucked carelessly up the floor (they were clearly supposed to be fresh bedding as they were rapped in plastic still). The staff were all friendly and pretty organised though and the reception (currently under refurb) is coming along nicely. A lot more effort desperately needs to be put into the rooms though as they were very outdated and the cleanliness is nowhere near what would be expected even for a 3 star hotel, this is no excuse. Things need to be changed and the Webbington hotel & spa website needs editing if changes are not made (cleanliness!!) as was very misleading for us. This was on Valentine's Day and was supposed to be special but was a real mood killer for me and we will definitely NOT be visiting here again! Couldn't wait to leave!!

We enjoyed our recent stay here whilst touring the southwest. This was the third hotel in the Best Western chain that we stayed at and things just keep getting better. After a long day out in the cold we came back to this warm and friendly hotel. Lovely dinner with a great selection of wines.

Comfortable bed. Great food. Lovely staff, Clean and tidy. Nice facilities. 2nd time iv stayed and cant complain about anything. Will stay again when I need a night away by myself for some relaxation time time.

Lovely relaxing hotel friendly staff/ large car park and very comfortable room. The hotel has a restaurant and plenty to eat at Breakfast. Our room was clean and comfortable with tea and coffee facilities hair dryer etc there is a bar and in the summer a terrace to sit out on with a lovely view. The location is lovely I love this hotel and will keep re visiting

Good service and good food. Room was clean and well stocked with toiletries and tea/coffee. Staff were polite and efficient. Would recommend and would stay here again. Leisure Facilities were very clean and an asset to this hotel.

Not my regular stay when in area but was 'booked in' by my company. Arrived and was allocated my room, it was a wheelchair friendly room, not a problem as desk etc was at a good height for me, not for someone in a wheelchair. Was running late so didn't look in bathroom. Next morning into bathroom it was appalling- it smelled bad, the shower curtain was mouldy [very] and the floor was filthy [not kidding see the pictures]. The sanitary ware was clean [showed the room had been visited]; however lots of the holes in the shower head were blocked [potential health risk]. Also the water was just off tepid. Reported to duty manager - either change or refund. To be fair the room was changed to an acceptable one. Being picky; the remote didn't work [new batteries] and again water was just above tepid, yes I ran it for ages. Next evening opened the room door and the room had not been serviced. Tore into the duty manager and on returning to room saw that the hospitality tray had been serviced but nothing else. Still the water was just off tepid. I chose not to take any meals at the hotel as I felt that if the standards experienced in the hotel were reflected in the kitchen or even just the thought I would not enjoy my food. To sum up; the room was appalling. The staff did resolve the problem but this should not have occurred in a properly managed hotel however many stars it would have. Oh, and I was charged for the disgusting room. OK nobody died resulting in my exceptionally poor experience of this hotel and the rate was only £50. However, in my experience of many hotels in many countries this must rank among the worst - I will try and post photos. My lesson, book my own rooms and I look forward to a comfortable stay at Yew Tree House this week

We stayed here around 15 years ago and as we were flying from Bristol decided to stay here again. The hotel is under going a re furbishment at the moment. We had dinner bed and breakfast our room was lovely, quite and had a big bed. The food was very good and the staff excellent Rachel the receptionist who booked us in was outstanding. We will be staying there again.

The staff couldn't be more friendly. The rooms are an little dated but nice and large. Some hotel updating in reception but overall a lovely stay. I feel the hotel is a little on the tired side but looks like it's being worked on.

We were expecting old world charm and were sadly disappointed to find our room was not just dated but filthy! Black mould on bathroom ceiling and by the side of my daughters bed. Dust covered cobwebs on the light fittings and walls. Carpet not clean. Breakfast a further disappointment with over cooked eggs and uninterested staff. My Fathers room had not even been cleaned or bed linen changed from the previous occupant! When mentioned to front desk said they would investigate but Alex Gray of Latona Leisure Group could only apologise, offer my father 25% refund (it was his responsibility to inform the front desk (he was allocated his room until just before midnight) that they had not cleaned and left him with pre loved bed linen. As well as 3 complimentary breakfasts (5 of us stayed) upon a return stay (subject of course to availability). Perhaps environmental Health will have better luck in convincing Alex that it is unacceptable.

A few of us decided to have a couple days away before the stress of Christmas. What a mistake that was... the hotel is very dated, could do with a major refurbishment. The rooms we were in were very dated, mouldy net curtains in the windows. Rooms were very cold had to request an extra heater, found it hard to sleep with 2 heaters on but the room was far to cold without. Springy floorboards under outdated carpet. The rooms themselves were clean and tidy but severely let down by the decor. Our evening meal was atrocious i have had better in a chain pub... Flavourless and overpriced. We decided to eat out the second night as we couldn't face eating the Webbington's food again. The staff in general were very polite. Warm welcome on arrival from the reception staff. Even helped take our luggage to our rooms. The cleaning staff gave us extra towels and condiments when we requested them. Nothing was too much trouble. Requested an ironing board and iron and within minutes a gentleman knocked on the door with one. However we wouldn't return again due to terrible food and the need of a refurbishment, such a shame as the location is beautiful.

First visit for work Christmas party early December. Sadly the standard of the food was dreadful. The Queen tribute act was okay, as was the accommodation (though room a bit cold). The best was the breakfast the following morning; good choice, with hot cooked food and plentiful. Second visit we went with friends for a New Year Party (already booked before first visit) and were not staying over. Those that had been to the first visit were hoping the standard of the meal (“7” courses) would be much improved. Once again it was dreadful, such a huge let down. The tables were beautifully decorated and the entertainment good. The best course was cheese as this it would be difficult to ruin. Some of the waiting staff too could be helped with training as several didn't know how to serve properly. One stretched from the end of the table across my partner to give me a dish of sorbet. Most seemed unaware of serving to right or clearing from the left. It's unlikely any of our party would return again due to the food standards. I was left in doubt as to whether or not they have qualified staff.

Christmas break at this lovely hotel food service & staff were great. This was a bridge break over the Christmas holiday 4 nights of full board. We had 10 tables of bridge players. With free pre-lunch drinks and the Christmas meal was great cooked by Roger. The staff went out of there way to make our stay special.

Went to the Webbington Hotel and Spa for a Christmas party, Food was superb, service from the staff was excellent, The music by Dr Chocolate was very good, but the DJ was not accommodating with requests played to his own agenda, the music was so loud that the sound was so distorted with vibrations to ears. I asked him if he could go on the dance floor and listen to the distorted sound and just got ignored which was a shame as the rest of the event was excellent. We stayed the night in an executive room which was lovely,clean with a huge bed in big room.

Staff were friendly and fairly efficient. My room was very large. All furnishings were somewhat dated and carpets were tatty. The 2 radiators in my room were not working at all and I had to use electric heaters, which is not in keeping with modern environmental thinking. WiFi was fast. The shower was excellent. The hotel is situated on a hillside close to the M5 motorway and the roar from that is loudly audible at the hotel. If you are concerned with a peaceful sleep, ask for a room to the rear courtyard, which I was given. Tea and coffee facilities in the room are good as is the breakfast. In the restaurant I was served a very pleasant meal by a very friendly waiter from Hungary. Overall, the main hotel building is old and could do with a refit / renovation.

Warm welcome at reception Jamie was outstanding in his attitude towards his job. Room was lovely and spa was a welcoming relaxing extra. Staff were polite in all areas and helpful in anyway you asked. Cleaning crew were great again helpful. Many thks for a fantastic 3 nights.we will return

Quiet hotel with all the facilities and parking for big crowds. Rooms fine if a little dated with cornicing and obvious addition of en-suite bathrooms. Staff plentiful and friendly if a little unfocussed. Bar menu limited and OK but not brilliant - sustaining. Swimming pool and sauna and steam room really good but the layout is crazy - with changing rooms by the sauna and a long walk through the gym to reach the pool. Pool a good size and temperature. Steam room excellent. Changing rooms basic.

This was our second visit this year and cant wait to go back,Very quiet and peacefull with lovley gardens. The warm swimming pool is fantastic and the breakfast is faultless, bar food at night was reasonable, we were given an upgrade room that was clean and spacious, we explored Cheddar Gorge and went to Cribbs Causeway shopping centre which was only 30 mins up the motorway staff very friendly, thanks to all at Webbington.

Stayed for one night. Very clean & comfy hotel. Quiet room. Staff were brilliant, very helpful. Had food in the evening which was delicious & well presented. Would certainly recommend & would stay again.

We visiting for three nights for a wedding and this hotel is mixed bag. On one hand, the staff were very friendly and helpful. Views from the hotel were great and no real complaints around the rooms. The pool and sauna were also good and clean, so no issues there. The main thing that lets the hotel down is that the food is simply atrocious, to the point it's the worst food we've ever had anywhere in all the years of staying in hotels, made worse by the fact the hotel is in the middle of nowhere so we were a captive market! A few examples were: The ‘Webbington' burger was brought over on a bread roll that was so dry and falling to pieces it must have be a week old. The accompanying chips were undercooked and actually hard in the middle. The gammon two of my family had could have been brought back to life by a good vet, it was so undercooked and looked less than appetising, again with the hard chips. There were other examples, but we decided to go for something really easy later on and not risk anything similar to what we'd eaten before... so we went for fish finger sandwiches and a bowl of cheesy chips. Who could mess that up, right? Well, the ‘chef' managed this. The fish finger sandwich was awful and dry, and the cheesy chips felt like they'd been cooked for three seconds. They were practically still frozen. We never risked eating in the restaurant, as if they can't get basic bar food right then What's the point! Saying that, breakfast was good, but as for the rest of the food when you find yourself looking if JustEat or Dominoes deliver you know there's a major issue with the food, to the point of we saw the comedy side of it. We never sent anything back, as what was the point as we knew we had no choice but to eat there again (each time trying something more simple than the last, but to no avail!) Would we return? No, unfortunately not. For all the great work the staff do in representing the hotel, the terrible food we had, combined with the fact the hotel is too remote to walk out anywhere or easily get taxis, would keep us from returning.

The hotel function rooms and hotel is outdated and cold in the winter with the bedrooms struggling to keep warm. One guest found crisps in the bed and you can hear snoring from far away. Gym and pool are in good condition although the pool is small and to access the steam room you have to walk through the gym from the pool in your wet cloths. There are however great views and depending on how much you pay, you may pay for what you get and get a good cheap deal. The food is not inspiring, and the lunch menu included a tray of carrot sandwiches, although dinner menu was satisfactory, you will not be inspired to go back. Two good pubs less than 4 mins drive away. Only use if you get a bargin, as this will struggle to make 3 star.

Beautiful hotel with an interesting history. I spent one night there with family. The room I had was excellent. The swimming pool, steam room and sauna were all of a high standard. The gym was also very well equipped. The restaurant was very good. Staff were very welcoming and helpful.

We have stopped at the Webbington on a number of occasions, this particular trip was to celebrate a friends birthday. The overall stay was very good, the food in the restaurant was excellent and the rooms were up to the high standards you would expect. Food prices are very good however i do think the bar can be somewhat overpriced . My only other gripe is that it is November and temperatures have dropped and finding a warm spot in the hotel is hit & miss at times. I will be back soon and will remember to pack a warm fleece.

a quiet location fitting for spa and toe nail treatments with red wine elixers to charm the cockles of a weakened heart....quiet as in no distractions with ample sized meeting rooms very suitable to the purpose of the training organisers

Quite impressive building set in a very isolated position. There were many good things about our visit (some excellent meals, pleasant staff, a very large bed, etc.), and some not so good, details as follows: It appears that some people did not receive proper service to their rooms -- only replenishment of towels and tea/coffee. Hopefully an oversight....? There was a problem with regard to the time it took to serve evening meals, probably due to the number of guests. It seemed unnecessary to wait until the whole restaurant had finished each course before starting to clear the empty plates! There are plenty of steps in the annexe, so mobility can become an issue. You cannot obtain a newspaper here. The nearest place to obtain one is in a garage some distance away. Although we did not take advantage of the facilities, the pool, spa etc. looked first class. , so mobility

We originally booked the Webbington Hotel for our wedding reception (12/10) because it was one of the only wheelchair-friendly venues within driving distance of the church where we married. However it turned out to be so much more than a convenience, and was a beautiful venue with incredibly hard working staff! Charley Hardcastle is the wedding co-ordinator and nothing is too much trouble for her. We sent endless emails with never ending questions and queries, and she always made sure to reply promptly and find out answers if she didn't already know. The invoicing and money side of things was also very fast and efficient, so we always knew where we were as things were updating quickly. We had 60 guests, and a handful more in the evening, but could have comfortably had more in this venue. It's full of history, and is a very old beautiful building. Compared to other venues we looked at, the prices at the Webbington were so reasonable but it never once felt like we'd chosen the cheaper option. I know they host dozens of weddings every years, but I always felt like the queen of Sheba! The food choices were excellent, all of our guests were very complimentary on speed of service and the high quality food. We made a few adjustments to some of the food on offer, but the chef was happy to cater for our requests. The rooms were lovely, especially the one my bridesmaids and I stayed in the night before - it felt like our own little apartment. All in all, I would definitely recommend checking the Webbington out if you are considering a Somerset wedding.

Mold in room, drinks and food over priced given state of hotel. Tape stuck in shower. Given double bed and single bed although booking for family of 4. Not all staff can answer questions. A few gem staff. No charging for EVs

Went there for a couple of days looking to have a bit of a break. Location was nice, in the middle of fields. However, rooms were quite small and the TV was located in an odd corner of the room making it difficult to use. Requested a room change which the staff was happy to help with. Ended up moving to a slightly bigger room with an accessible TV. However, the room had a pungent odor of fresh paint in addition to being very dusty. There was dust all over the furniture which triggered my allergies. Also, room was very cold upon arrival and the only heating option was the central heating that only comes on at around 7pm. On the second night we decided to ask for a heater as it was quite cold. Once again, staff was happy to help. Overall, not a cozy place to stay. The views are certainly nice but old cold dusty rooms made the stay overall unpleasant.

We arrived before the 3pm check in, no one at reception desk, a sign on desk with instructions to call 0 if desk unattended, we did this and were told that we were to early to check in “check in at 3” the person then put the phone down!.. any way we got a drink from the bar and checked it at 3. Our room was amazing !! The hot water was not working but after a call to reception this was sorted, we had a excellent evening meal and breakfast, and all the other staff that we met we very helpful and friendly which made for a lovely atmosphere in the hotel,

Checked in and we were given a room at the back of the hotel, despite not seeming busy, and we had the constant noise of the motorway. The hotel in general seems tired. I went to the bar before dinner in an attempt to get a martini. They had all the ingredients, but the so called bartender had no clue how to make it. When we went for dinner, the steak was rare and good and the duck was OK. The vegetables were overcooked to the point of being much and the sauce with the duck had no taste. The wait staff were poorly trained to the point that another couple after attempting to get service for some time, walked out. The only reason to stay here is because there is nothing else in the vicinity.

Hotel a little tired but clean and comfortable. Meals generally good, sometimes better than others. Lovely swimming pool (I didn't try the rest of spa/gym but they looked good). Overall staff courteous and very happy to help.

Location and views are fantastic shame the M5 was built but then again we all use it lol Reception was very friendly, Some areas look tired and could do with a refurb the windows need cleaning in the bedrooms - my room was great lovely views (superior room) but net curtains why? And windows need cleaning - Lovely clean bathroom - bar area is very nice and the tuna steak was very good for the price . Pool was big and great views was a little cloudy - changing rooms good however the showers are rubbish hardly any power but I guess this is why it's only 3 stars but having stayed in many hotels this is one I would defiantly use again .

Good once you get there, but Tomtom takes you to within 700 yds and then directs you down a single track road away from the hotel. Arrive via the A38 and the village of Cross, OR if you come via Loxton ignore Tomtom's direction to turn left when you see the hotel ahead of you. PLEASE management put a better sign at the road junction from Loxton - there is one, but I wasn't looking behind me as I was drivng forwards! Once we arrived the staff were friendly and helpful and we had a good stay. Food was all we had expected, and although there were 2 weddings during our stay it wasn't too noisy.

We booked in to the Webbington Hotel for the night as we wanted to break up our journey to Cornwall, and I'm so pleased we did. The hotel is a bit off the beaten track, but it has loads of character, serves good food and drinks and the staff are friendly and helpful, and all appeared to be enjoying their jobs. The pool and gym facilities are ideal if you want a quick work out before dinner, and are well organised. The only downside is, that like most country house type hotels, the rooms are a little bit all over the place, with a bit of upstairs, around corners, downstairs etc, but it all adds to the charm

Couldn't give this place 5 stars for 2 reasons. 1: the total lack of view! We faced a weedy embankment and couldn't even see the sky! 2: the room 106 was next to the housekeeping room so from 8am for 22 minutes we had to listen to the housekeepers gossiping about their weekend! Good job we needed to get up.... Reception were amazing! My OH overpaid and the gentleman came to our room to refund! We asked for an iron and board which arrived minutes later and as a packing oversight resulted in no wash bag, he provided us with complimentary toothbrushes and toothpaste. Can't fault the service. Actual views from public areas were stunning! We'd like to visit in summer (we'd upgrade though) . Pool, steam room, sauna all lovely and the gym equipment is comprehensive! We didn't eat here as we were meeting friends in the nearby Wellington Arms - best fillet steak ever! Also probably the most reasonably priced at £13.50! We used the bar which was about average price for a BW. The service was way above average. In conclusion- great value for money but worth paying for a better room.

Although tucked away on a hillside, plenty of parking, spectacular views, the food (wedding) was outstanding. Breakfast next morning was chaotic and disappointing as the hot dishes came out in 5 minute intervals due to numbers in breakfast (beans, 5 mins wait, sausages etc). BUT superb room (main house), plenty of comforts in room and very relaxing. Overall, an excellent stay and excellent place to stay (though hopefully breakfast was a hiccup)

Needed a late booking and got a lovely big room for just £49. It was a bit of a walk to the top of the building but very comfortable once there. Lovely quiet area and friendly helpful staff. This is a little gem off the beaten track and worth considering.

This is rated as 3 star which it is definately not. It is at least 4 star. The facilities including a decent size swimming pool. Excellent value for money.Only complaint is we did not stay long enough

Found this through the BW website and it had some differing reviews. Whilest it's obvious the place is having some upgrades done the overall experience including the restaurant was fantastic value for money. Would definatley return.

I will start by saying this hotel served its purpose to a degree, it was a bed for the night as we passed by to Devon, all 3 party members stayed in Superior Rooms, however... This is NOT a spa, which is one of the reasons we choose this place over another just before Bristol. The basic facts are as follows... -The pool was cold and cloudy, cones covering holes in the floor and a strange smell in the air. -To get to the sauna and steam room you have to pass from the pool, through reception, the first part of the gym, another corridor and then another part of the gym, this is all carpeted. When you do get there the rooms are not even on the same corridor. -The sauna was dirty and very old, the steam room looks like its been re-tiled in the last 5 years or so but was luke-warm at best and when the steam does come out it burns everyones legs. -The gym itself is very 90's, tape on the equipment and looking very tatty in general. -The whole place seemed dark, dingy and damp. Overall, we had intended to spend an hour or so in in the pool and spa after an afternoon out and ended up spending 10 very disappointing minutes. The rest of the hotel is ok, my bedroom was clean and tidy however another member of my party had a dirty bed, fortunately they changed it as soon as we complained to the front desk. The bed was a little hard but again served its purpose and the bathroom was clean and had a good shower. The drinks in the bar in the evening were (typically hotel) expensive and the service at the bar was lacking despite a steady stream of customers. The highlight for our stay really was the views and breakfast, plenty of food available and very tasty, a great start to our day while we finished our journey off in a nice wood panelled dining room. Would I stay again? Not out of choice!

Have stayed here several times for business and family stop-overs. We have never been disappointed - OK its been around for a while and it isn't some state of the art glass and chrome gin palace - its a great, down to earth, real hotel with lovely staff, affordable prices, pleasant and spacious rooms and amazing views. Visited twice in August 2019 and delighted on both occasions.

We were staying here for a one night stop over en route to Devon. Although the venue is in a beautiful location the whole place is incredibly tired. As we arrived at the desk the member of staff chose to answer the phone rather than welcome us who were there in person. Told the children only had half hour left for swim that day so they couldntuse facility. Later realised the pool was open through summer holidays longer. Stairs everywhere. Our room was stale smelling dark and old fashioned, and walls paper thin heard everyone ALL night long coming and going and the 5.30am wake up call from our neighbours door was not well received. We had to split family up in half in 2 separate rooms but hotel couldn't accommodate us next to one another despite booking 5 months in advance. Bar was manned by 1 man so took 25 mins to serve us 4 drinks and order some fries. Wedding party starting to dominate the venue so dense queues of people ordering their bar food we then proceeded to wait a further half hour for a bowl of chips. We decided at that point to just crash our heads and avoid breakfast. We didn't even shower there as bathroom didn't feel fresh. The hot chocolate was nice in the room but truthfully that was it. Disappointing for such a beautiful venue. Needs and overhall. Best part was the ladies loos off the bar area. We observed a lady n a wheelchair trying to be transported around impossible stairs everywhere. One other important note absolutely no welcome or thanks.

Attended my nephews wedding August 2019, the weather was beautiful so the wedding took place outside. We had to drive my mothers partner who was in a wheel chair from the hotel to the outside area where the ceremony took place, there was absolutely no way that we could push the wheel chair over the totally uneven, pot holed road in a safe manner. The hotel had disabled toilets with grab handles but there wasn't a raised toilet seat, making it impossible to attend unaccompanied. The room was a ground floor assisted room, but again the bathroom facilities required accompanied visits to assist in getting on and off the toilet seat. The narrow entrance to room 20 had a raised lip, making it difficult to get the wheel chair over and then try and turn a sharp right into the room. This hotel needs to invest in better facilities for the elderly and disabled, especially as it is promoted as a wedding venue which usually includes family members of all ages and mobility. The outside area where the ceremony was held was really pretty, but the bride had to walk on grass in her heels, whilst trying to hold up her dress. A carpet (red) would be a nice touch to assist the bride walking to meet her husband to be. A PA system would be of good use for the outside ceremony, i was sat in the third row from the front and could hardly hear the ceremony take place. You could hear the road noise from the M5 in the background. Family members sat in the back row couldn't hear a thing. The reception was very lovely and the food good and as it was such a lovely evening most of the guests sat outside. The outside lighting could be a lot better, perhaps candles\\lights on the outside tables. The steps leading down to the car park were not illuminated and guests leaving had to use the torch light on their mobile phones to light the way. We did have a lovely day but some of the above needs to be addressed, thank you.

Quite a range of reviews here, but we can only say how we found our 2-night stay... and that was overall just right for the price. It included a lovely afternoon tea on our arrival (very welcome after long delays on the M5!), and a pleasant evening meal, plus 2 very full and enjoyable English breakfasts. We can see why the location and views make it very popular for wedding receptions, but for us it was the fact that we wanted to explore the local area, including a lovely bracing walk up Crook Peak (the hill overlooking the hotel) on our first morning. Parking was plentiful and easy, even with up to 2 weddings a day). The local views are stunning, and there is a well-positioned balcony near the bar to sit outside watching the setting sun. A short drive (about 6 miles) away is Cheddar, where there is also a fantastic if a little challenging (at times) panoramic "walk" up around and back down the famous Gorge... Our room was spacious, clean and well provided with electrical points, although we did keep the window closed at night to silence the sounds of the M5 and nighttime wedding parties. We found the hotel staff to be polite, welcoming and friendly throughout our stay, and while some aspects of the hotel (e.g. the decor in some areas) were rather tired and dated, and cleanliness a bit variable at times, it appears that refurbishment is ongoing, which can only improve things. We would happily visit and stay here again, and would recommend it to others.

Hotel & spa sounds fantastic & the hotels own photos show a spectacular establishment. However although the outside is lovely & the reception area is well lit and looks immaculate & modern along with the spa , bar & garden area when you go into the older part of the building where the rooms are it is very dark ,drab & not particularly clean . Our room had mould In the bathroom on the tiles & the ceiling & the area around the bottom of the toilet looked like it hadn't been cleaned in ages & smelt very musty in there .There was a big stain on the carpet outside the bathroom that was still wet which was not pleasant on my bare feet . The room was dark & very old fashioned the bedside lamps didn't even match & the bottom of the bed was threadbare . On a plus side the breakfast was very good it was buffet style so you could have as much as you wanted & had a really good selection of good quality food what a shame the room was so bad . If some money was injected into modernising the bedrooms even with a lick of paint & a better standard of cleaning then it could be a good place to stay but I must say I've stayed in immaculate accommodation for a lot less than I paid here & with the standards there I wouldn't recommend it to anyone & will not be going back Such a shame !

· Location very nice, good views and settings, ideal base for days out. Food and drinks service was good and the outside balcony area was large and well laid out. · Too many weddings taken on a weekend and rooms not assigned well if not part of this. Room assigned with my 7 year old daughter was overlooking the main courtyard and very close to the main hall for the Wedding Receptions, loud music until very late and as everyone left they all had to pass under our windows shouting and singing at midnight and later so 2 nights of broken sleep. Did speak to someone on Departure that said could have been better organised as should be put the far end of the building where no one had to walk past and away from the main hall so no loud thumping music till late, took this on board along with my email address so could come back to me with some feedback and potential refund of some kind to compensate for the inconvenience but after 4 days nothing so leaving this negative feedback as is a shame as the location itself is very nice and staff friendly enough but maybe should have read some of the other negative reviews as seems lot of other people have also been unhappy with this.

I completed the customer survey with the positives and negatives of our stay. Nearly all the points I made are included in previous reviews here so hopefully are being addressed. Some will cost money and take some time, so a case of watch this space I guess to see the level of commitment from the owners to make improvements where necessary. The location is fantastic (apart from being close to the noise of the M5 which is difficult to fix!!), and the staff were generally kind and professional in trying circumstances (2 weddings on the day we arrived!). The one area for improvement that I haven't seen when scrolling through the reviews is the restaurant offering to vegetarian or vegan guests. It was pretty poor, with only one choice of main course which was bland and had no substantial protein content (a very basic pithiver filled with chopped vegetables). There are so many great vegetarian/vegan recipes out there these days so I was surprised at the lack of thought and creativity, and expected better.

Stayed for wedding. Staff friendly and very helpful. Rooms clean with excellent facilities. Had fantastic massage from a wonderful lady. Thoroughly recommend. Good out of this world. Great choice of food

I stayed here for a wedding and don't get me wrong the wedding service was lovely and the staff friendly however our room had a lot bugs on the ceiling and it could do with an update as it is quite old fashioned

Positives: Pool was nice, the right temperature. Food in the restaurant was tasty and service was good. Room we stayed in (room 9) was roomy, clean and very large bed (two single beds together making a larger than king size bed). Large shower head and walk-in shower. Bed was medium firm and so were pillows, we slept well. Plenty of parking. Breakfast was good quality. Price for stay and value of price paid very good. Reception staff friendly and approachable. TV in room could input HDMI so we could bring our DVD player and watch a film (I checked first it was ok). Negatives: Bedroom - some of the lights didn't work. Mattress has no mattress protector. Sheets covering mattress were not large enough to go to top of bed and exposed under the pillows. Sheets had some blue marks probably from biro marks. Windows opened but were vulnerable to a burglar as they were either open or closed without ability to lock them half way, windows are large enough for someone to get onto roof or over gate from nearby room and get into room 9. Also there were masonary parts in the wardrobe hidden under the spare pillow - why? Dinner - enquired at time of booking what "dinner included" meant as sometimes you get an allocation, sometimes you choose from the menu what you want. I was told 3 course from the A La Carte menu and was emailed the menu in advance. When were at the table the waitress said the chef said only £19.95 per person was allowance. For one thing it is not up to the cook, the chef, to state what a customer has paid for (that is for Reception to do), secondly that wasn't what we were told. I argued the point and got 3 course for us, but only offered 1/2 of the menu options for this. Place was presented quite well however parts of the hotel are tired, for example the carpets, although just a point in passing to make. We will stay again, this is our second time there over the years. It is a good hotel, with a few improvements it could be a great hotel, hence comments.

The outside of the hotel looks promising but the interior is very much in need of refurbishment and modernising, apart from the restaurant. Our room was very gloomy, not helped by the very dark woodwork (doors and wardrobe) but everything was spotlessly clean. The lighting in our room was very poor and we found it difficult to read. However, our evening meal in the restaurant was excellent - cooked to perfection, served on hot plates and very tasty. The breakfast was also very good although we were disappointed to find that there were no croissants or pastries, even though we arrived by 8.45 a.m. which was 45 minutes before the end of breakfast.

Hotel in lovely location, but in need of a revamp. Bedrooms very small and the hotel was run down. Staff not very pleasant. Had to pay for breakfast as it was not in the price. Plenty of stairs but no lift. Do'nt think we would stay there again.

On arrival the manager was rude no manners, the pool stunk of damp and tiles/drain guards missing gran daughter hurt herself. Put me up beds where rubbish and when your paying £220 sooo not worth it and you'll get a better breakfast in the pub down the road

Worst hotel ever. We emailed hotel a week before as I have a severe dust allergy and they said the room will be clean. Well it was the dirtiest room ever with someone's dirty boxer shorts left in wardrobe, thick dust left on tv, curtain pole and lamps and a bad smell. My eyes streamed as soon as I entered room. There's no lift. No automatic doors and some are tight to get through with luggage and floor creaks badly. If this is what best western has to offer then never again. I stay in hotels all the time for business and they have lost mine!

Hotel was clean and tidy the only disappointment was the evening meal we had in hotel it was expensive for a disappointing meal that was quite tasteless and overcooked. Area great location close at hand for things to do.

We have stayed here before, in the same room, lovely hotel, excellent views, beautiful, clean room, staff very friendly and helpful, breakfast was buffet style, with good food and plenty of choice. Room service was very prompt and food was excellent.

AVOID. Nothing at all positive to say about this hotel. Its Not as advertised, we were put in a dull, dated old room. The Food was awful. a very depressing hotel with an awful atmosphere. This hotel is Waste of peoples money!!

Staff were excellent, so helpful. The breakfast was fantastic with lots of choice. Great value for money. Some parts of the hotel could do with a bit of TLC but for the price we paid, we couldn't complain.

The views were amazing from the balcony. A little shame that the hotel was located near M5 but still out had great views. I wish there was a jacuzzi. They gym was good so was the pool and steam/ sauna.

We decided to have day in Weston-super-Mare with friend's and after thinking about it we thought it would be nice to stay overnight. We decided on the Webbington Manor hotel, five miles from the coast in lovely setting overlooking the valley, the hotel was nice but the rooms needed a little TLC, the staff were all very helpful and the food ( evening meal and breakfast) was very good

Visited in a party and was not impressed. The exterior is lovely, but once you get inside, drabness abounds. From the drab Reception area, we went down drab corridors and through a drab dance hall to get to the dining room, wondering what we were coming to. The room wasn't too bad and the tables were nicely laid out, but the food was awful. I have never had such a nasty Caesar salad - instead of nice crisp lettuce, just a few limp leaves of some kind, topped with hard, dry chicken, no croutons or Parmesan, and a dollop of bottled sauce. The ‘roast turkey' was a couple of slices in a gravy, and the sticky toffee pudding was a square of sponge in thin custard. A truly depressing experience and the 'chef' should be ashamed. We have no intention of going there again.

Made our friends wedding day absolutely perfect. Well done. Highly recommend. The attention to detail and care your staff took was amazing. They were quietly in the background ensuring the day ran without a hitch and nothing was too much trouble.

Stayed here for two nights for a short break in the area. Primarily booked as the price was very reasonable. The location is fantastic with great views overlooking the area and was a pleasure to sit outside with a drink and watch the sunset. Well positioned for nearby attractions Cheddar, Wells, Glastonbury, Clark's outlet at Street as well as nearby beaches of Weston, Bream and Burnham-on-Sea. Staff were polite and accommodating, bar meal we had was excellent and prompt service despite being busy with a wedding, bar was reasonably priced for hotel, always plenty of parking at hotel even with large functions going on. Rooms were a nice size. Did not use leisure facilities and did not have breakfast so can't comment on these. The not so good, parts of the hotel are looking a little rough around the edges, this includes the rooms, but this is not a major issue when considering the price point for this hotel. However cleaning is, we found toe nail clippings on the floor by the side of the bed and some communal areas looked as if they hadn't been cleaned in months, one window sill we passed walking up to the room overlooking the courtyard was thick with dust had cobwebs all over them and about 20 dead flies, if I seen them so did every other guest and staff passing, not great advertisement for the hotel, you start to wonder what's going on behind the scenes. I am not over fastidious with cleaning, a cobweb here and there is not the end of the world, but this is basic house keeping, do the hotel not use cleaning schedules. Hotel is close to M5 and although I am a heavy sleeper I was aware of road noise. You will also need to use your car if you want to get out at night due to hotels rural location. In conclusion not a bad hotel especially at this price point, good food nice bar area lovely outside seating, hotel does look a bit worn in parts, but really let down by poor cleaning regimes and there is no excuse for this.

My partner and I stayed in one of the Courtyard Rooms here for one night whilst holidaying in the area. This was advertised as a luxury hotel but sadly, it ended up being lacklustre and disappointing. Our room was dull and dingy, with faded, outdated decor and rudimentary facilities. The bathroom needed a good clean and was also very basic. The walls between rooms are extremely thin and we could hear every word of the conversation the people in the room next door were having - plus very loud rattling and banging on their door when they had trouble getting into their room! We decided to check out the pool and spa facilities (which were not exactly easy to find). To give credit where it's due, we had no problems with the swimming pool or pool area, but to access the sauna and steam room, you have to walk through the gym area. Walking past people exercising while you're dripping wet, barefoot, and wrapped in a towel is a bit awkward and frankly a very strange layout for the spa facilities. Another plus point is that there was plenty of parking available at the hotel and the views down over the valley were very nice. However, sadly the negatives outweighed the positives for us and I don't think we will be back again.

We recently stayed at the Webbington Hotel & Spa for one night to break our long journey from the north to Cornwall. The hotel is well placed for places like Cheddar Gorge & caves, Wookey Hole cave with easy access to/from the M5 motorway. The building has an interesting history, originally a private residence then later a night-life venue with many well known stars of years gone by. Although some may feel parts of the hotel are looking a little tired , we thought it all rather charming and characterful, even down to the creaky door in the corridor ( perhaps not one to use in the middle of the night) The bedrooms were perfectly acceptable as were the bathrooms. Staff very pleasant, helpful and friendly. Although we wetn out for dinner, we did have breakfast at the hotel and it was very well presented and delicious. For the price we found the Webbington good value and an enjoyable stay. We would be happy to visit again should we be in the area.

We have visited the Webbington many times and once again the hotel offers us the total relaxation we need. The executive room is beautiful, is cleaned expertly, the bed comfortable and offers everything we need.The staff are great and the food is excellent. Cannot wait to return on October. Thank you to everyone at the Webbington.

We stayed here for 3 nights and it was by far the best all round hotel we have ever stayed in,we were greeted very warmly by a lady on reception who showed us to a place we can rest after our journey into it was time to check in.We were later shown to our room which was spacious,very clean with an amazing view and full of great information on everything we would need to know.We ate at the bar restaurant, again the staff were very friendly and the food was great value for money and so delicious we decided to eat there every night.The leisure facilities were outstanding the pool,gym ,sauna and steam room all free to use for guests.Every member of staffs customer service we encountered was outstanding we cant praise this hotel enough,thank you everyone we will be back

Outstanding experience couldnt fault anything, amazing food,made to feel at home defo 5 star experience, warm and welcoming hosts would recommend to anyone ⭐⭐⭐⭐⭐ will definitely be returning in the near future

First time staying at a best western hotel. And I have to say it was the best hotel experience in ages. My wife also loved the 2 night stay we had. The food was great and leisure facilities excellent. Can't praise the staff enough.

Highly recommend this hotel, the views alone are worth the trip, breathtaking and soul reviving. The added bonus is the way all of the staff go out of their way to help you, a huge credit to the way this Hotel is run.

Before anything else, can I say, the staff, waiters and the food were all excellent. We were in the annexe rooms which wasn't a problem for us, but there were some elderly people who found it a struggle up and down the steps to the floors, there are no lifts so would not be suitable for wheelchair users. It is in a good position for the Cheddar gorge, Bath and Bristol, saying that, it is quite remote so you are limited to the hotel on an evening and drink prices (like most hotels) are quite steep. The rooms are starting to look a bit tired and could do with a lick of paint, there was a lot of dust under heating pipes and behind radiators and plenty of cobwebs in the corners of the ceiling. This is just basic housekeeping and could be easily remedied, the carpets on the other hand need either replacing or a really good shampoo clean. The bathroom was adequate but once again starting to look neglected, mildew under the shower screen seal and in the grout around the bath, and the towels(which were changed regularly) have a strange mayonnaise/vinegar smell about them which was also commented on by other guests. I suppose the price reflects the rooms and the location, being a bit off the beaten track, the redeeming feature of this hotel is it's food which was absolutely superb, always hot and the waiters and bar staff are very professional and helpful.

At the last minute we decided to book 2 nights here. We had breakfast for 2 morning which we pre-booked. We later also decided to have dinner here on the first night as we arrived late. It was really good so we decided to have dinner again on the second night. It was a pleasant stay. Nothing amazing but I could imagine it was amazing once given its history. We didn't use any of the facilities. We were there when there was a wedding party but they were relatively quiet and we had 2 peaceful nights. It is a tired looking hotel. We were informed it will be refurbished soon. And I'm sure it will be great again. It makes the most of its virtue. Which is the view. It's quite pretty. Our room was spacious and had a nice view. See pics. Another plus is the staff. The waitress and waiters were really good and friendly and professional and attentive. The only staff member who let them down was the woman at the bar on the 2nd afternoon we were there. She was lacklustre. No eye contact. No follow up. No customer service. She was tired just like the hotel. She didn't want want to be there... I would say give it a go. It's cheap because of what it is. But when it's refurbished prices will definitely increase and justifiably so. It's a great base for Cheddar, Wells and even Glastonbury.

As always when we use a new hotel, there is nervousness about whether we can manage. There was some uncertainty over where the disabled entrance was but, having got in and found reception, all went well. We have to use a stander (Return type) in the bathroom so it was a great relief to find there was adequate space to use it. You can always use more space in our situation but no complaints. Restaurant very accommodating and food very good. We were very happy with hotel and room but should add that I manage my wife's wheelchair well. Not sure a wheelchair user on their own would manage.

Visited in a party and was not impressed. The exterior is lovely, but once you get inside, drabness abounds. From the drab Reception area, we went down drab corridors and through a drab dance hall to get to the dining room, wondering what we were coming to. The room wasn't too bad and the tables were nicely laid out, but the food was awful. I have never had such a nasty Caesar salad - hardly any lettuce, just a few limp leaves, hard, dry chicken, no croutons and a dollop of bottled sauce. The ‘roast turkey' was a couple of slices of something in a gravy, and the sticky toffee pudding was just a square of sponge in a thin custard. A truly depressing experience and the chef should be ashamed. We have no intention of going there again.

I stayed here on business. Arrived and as usual had suitcase and large briefcase. Lots of parking which was great. Stairs up to reception- difficult to get in due to doors and railings and luggage. There was no-one on reception to welcome me but someone did arrive in a few minutes. My room was in the courtyard - so down corridor via steps, through door up steps down steps, across yard in door and up four flights. Not easy with two bags. Room was actually good although lighting was too poor for working. Went to bar for a drink but no staff for about 10 mins and was a very poor glass of Sauvignon for £7. Ate in the restaurant and although I went for the fixed price menu it was very poor value for money - garlic mushrooms - a watery sauce with slimy halved mushrooms in a ramekin with chopped browning iceberg on the side then turkey fricasse. A pale beige watery sauce with some veg and chunks of turkey mixed in. Very disappointing. Service is very formal which doesn't match food quality- a friendly approach would be better. Had a nice omelette for breakfast which was better. The setting and views are stunning but the formal approach and the slightly down at heel reception areas and poor food quality make for a very odd mix

Nice hotel a little off the beaten track but worth the effort of finding it. The rooms are good, the spa and pool are clean and comfortable to use, the bar and public areas are good, the bar food menus is good and the food is hot and well served. Breakfast is a well stocked buffet and the staff were helpful and efficient. All in all a very acceptable stay.

Fantastic hotel....rooms comfortable. We used the spa facilities and had treatments, really recommend pamper packages, the full body massage was fantastic. The swimming pool is lovely and warm with amazing views. Can not fault anything from check to check out! Thank you.

this hotel feeds your soul with beauty and tranquility, not to mention swimming in a heated indoor pool, with a view.... fabulous indoor/outdoor terrace for an informal lunch/supper, with a magnificent view... the splendour fills you up and makes you feel whole again.

Lets start with the "negative"....in 5 nights at a BW Hotel, I have yet to stay inside the actual Hotel-always get an annexe room...in my case, whilst on the 2nd floor, it does have good views and internet isn't a problem. The view from the terrace bar is rather good too. Breakfast-eat as much as you want, really good value, good choice of options, I would resist ordering "poached eggs", theyre not that great. Staff - well these "non brits" are there to show the UK born folk how customer care should be done. Given previous experience in Lowestoft with totally UK staff (and how poor they were) this team know how to look after you and nothing is too much trouble. Should be commended. Pity about not getting into the actual hotel, but other than that, a most worth while visit

My wife and I last visited this excellent hotel in May 2015 while celebrating our 46th anniversary and this year chose it for our Golden Anniversary, Once again we were lucky to obtain a room in the main hotel, (room 3) the room was clean and comfortable, we had booked 4 night Bed & Breakfast stay (direct with the hotel) but the Evening Menu looked so good we decided to try Sundays offering Roast Beef and Yorkshire Pudding and it was excellent, then on Monday we had roast leg of lamb, for Tuesday we had roast Gammon and finally Wednesday My wife had roast turkey and I had poached salmon all came with a selection of seasonal vegetables, the menu priced 2 courses for £19:95 and was definitely good value for money, also it saved having to drive at night and as nominated driver i could actually enjoy a drink and not drive.At the bar was a bar-snack menu and a well stock bar, breakfast each morning was buffet style and eat as much as you like, offering continental , full English, or both, also fresh fruits and yogurts, although the toaster took some learning I never burnt the toast. thanks to the room servicing team which we never actually saw, but they serviced the rooms immaculately, the Barman I think he was called Jobo and the breakfast and evening meal teams Otto and Bruno. From reception team,room team bar and waiters they made our anniversary a short break to remember and of course views from the roof patio in the evening were fantastic. Thank you all.

Our review is based on a two night weekend stay for two people in room 18 costing £80 a night which included breakfast. Good size comfortable bedroom in the attic / eaves of the original building with a decent size bathroom, Lots of steps and doors to negotiate getting there though which could cause an issue for anyone with mobility problems but the view from the small bedroom window is incredible and well worth the steps. With an elevated position on the southern slopes of the Mendip Hills the views really are indeed amazing. However, this enchanting 17th century Edwardian Manor House which has retained some of it's original features is a little tired looking in places. This should not distract you though as it is in keeping with the original building and adds to the character. Staff are attentive and polite and the food is good with a choice of restaurant style or bar food available depending on your mood at the time, usual hotel prices. The buffet style breakfast is also very good although could have been a little hotter. With the spa facilities and car parking included in the price we consider that we had a very good deal indeed and will certainly return in the future. Only gripe being the hog roast which in any way shape or form congers up an image of a pig spit roasting all day. Not a few joints of pork carved and offered in heated serving dishes ? Come on Best Western, REALLY ! drop it or do it properly.

Hotel was in a lovely location with beautiful views! We had room 10 with a balcony and wow was so lovely; reception room with bedroom and bathroom through doors going off the reception room. Large bathroom with shower facilities. reception staff couldn't have been more helpful and friendly even for the little things such as milk/more mugs & room service. Rooms slightly dated BUT the hotel is characteristic so the rooms match the whole building such as beams/decoration and so on. spa facilities are far from brilliant but did the job :-)

The staff were friendly and really helpful. Good facilities the kids enjoyed the pool and playing in the garden. They were amazing accommodating our family for the wedding. Food was good and we all really enjoyed our stay.

I booked the Webbington Hotel for our groups annual rambling holiday had a brilliant time food was excellent, staff very friendly perfect location for walkers at the base of the Mendip Hills, would recommend

I stayed at Webbington last night. When I checked in I was told they'd had a gas problem so some of the items on the menu were unavailable. Stuff happens; I'm ok with that. However when I went to shower this morning there was no hot water. Not even tepid. I had to wash at the basin in very cold water. When I checked out they made it known that they knew about this problem but they "thought it had been resolved". I got an apology but no offer of money back for my inconvenience when I was promptly presented with my restaurant and bar bill. I'm staying in another of Best Western's hotels tonight in Bath. I trust this one will have hot water!

Staff seemed friendly enough, however did not give any discount or compensation when there was no hot water during my stay. They sounded apologetic though. Room was adequate, but noisy when people walk down the corridor.

I recently went to a lunch for 250 people at this hotel and I can honestly say it is the worse meal that I have ever had. I don't know whose fault it was for the selection of food available but we couldn't choose the starter or the sweet only the main course and there was only two options - lamb or vegetarian. The starter was half a cold pepper with cold couscous and vegetables (it was like a hard blob of rice) with a sprinkling of lettuce. My main course was an aubergine soaked in oil with a selection of vegetables inside (awful). The roast potatoes weren't roasted but the new potatoes were lovely. The hard and poor flavoured treacle tart was something else to avoid. The staff were attentive and polite but the food itself was poorly cooked and flavourless. Before our meal we were able to buy a cup of cool coffee as well if we wanted for £2, I declined. Not somewhere that I would wish to go for a meal again.

I recently stayed two nights at the Webbington Hotel with a group of rambling friends. We found that the hotel catered more than adequately for our needs, and it was very easy to deal with the management to arrange the stay, and they went out of their way to help and accommodate our requests. Of particular note was the staff. Without exception they were hard working, professional, efficient, helpful and charming. I would certainly recommend this hotel to anyone looking for a reasonable break.

After Driving up and down the M5 motorway for 20 years going back and forth between London and Cornwall we would always admire the Webbington Hotel set in the hillside . It had a enchanting look and seemed like a grand house our of an American Soap. We were delighted to find it was a Hotel and Spa and said one day on the way back to London we would stop of . We did and love every moment. The setting and views are amazing and the Spa facilities were all inclusive . The staff were lovely and the hotel has a lot of history . Excellent Value for money and will be making it a regular feature in stopping over next time we visit Cornwall.

Organising the event we had our planner changed 3 times, not really an issue but a little annoying when you have to update info again. I was given access to the venue lunchtime the day before to organise and set up, offered help by a member of staff who then finished shift. The bedroom / bridal suite was freezing the night before the wedding nor did the TV work, apparently it didn't work in several rooms and it wasn't fixed throughout our whole stay! Apparently the heating had been turned off in the hotel as the weather had been warm and not turned back on. The venue is lovely bit tricky to get to but the views are gorgeous. The staff are rather rude and abrupt (except Jamie) We'd booked an accessible room for my father to find on checking in they'd moved him to a room up a stair case which is very difficult for him. The hotel is NOT DDA friendly there are lots of stairs and different floor levels Afternoon was lovely, buffet breakfast is nice, Hog roast was lacking, not really a hog roast - trays of warm meat nothing special. Overall lovely wedding but be prepared to organise it yourself. Normal hotel rooms are TINY so if you like space pay the extra for the main house.

My wife and I stayed here for a mini break after our wedding to visit Cheddar. Upon arrival i wasn't impressed. The whole place is very tired and dated. The bed was small and very uncomfortable. I requested an iron and ironing board and couldn't fill the iron with water as when I did it leaked everywhere. And there was some heart shaped confetti type stuff on the floor in our room obviously from the previous guests. There is a free gym, swimming pool, sauna and steam room, which were fine but to access the sauna and steam room, you have to walk through the gym on carpet, past everyone which isn't ideal when you've just got out the pool. It wasn't all bad though. The parking was ample and free. The food, especially the buffet breakfast was great. The staff were friendly enough. The evening bar was nice and has some very comfortable sofas to relax on. Beth gave us both amazing massages too. The best I'd ever had. I mentioned to her that the place was old and knackered and she said everyone says that so I think the owners should take that on board as the place has a lot of potential.

We stayed at this hotel to attend a wedding and booked for convenience as this was the hotel where the wedding reception was taking place. The room that we were staying in was clean and serviceable but that is about all we can say on the positive side. It was extremely dated in that the décor hadn't been updated for decades. The hotel information folder proudly includes black and white photos of people who stayed at the hotel in the 70s that we had never even heard of. We were disappointed to find that the toilet cistern was leaking and there was a pool of water on a ledge behind the toilet. This was something we should have mentioned to reception but having arrived very late at night and being in town for an event starting early the next day, we didn't get a chance. The hot tap for the sink in the bathroom was also too hot to use and the towel rail also fell of the wall as soon as we touched it. Our biggest complaint would be that the walls are very thin and we could clearly hear conversations, the television and in one case music going on in neighbouring rooms. Not to mention the delightful sounds of the toilet being used next door. There was plenty of parking at the hotel and the staff were pleasant and helpful. The bar area of the hotel was very nice enough for having drinks with an outdoor patio area with views of the area including the nearby motorway. I am sorry to say we wouldn't stay at this hotel again given the out-dated rooms and the noisy rooms. We felt that the price tag attached to the hotel did not reflect the quality. It is neither particularly well located nor is there any redeeming quality that would induce me to want to visit again.

On my arrival to this hotel from first glimpse it looked like a nice hotel. Unfortunately the cigarette butts lying on the ground just outside the main doors were not my idea of a nice welcome. Reception were friendly enough and check in was quick. I found my room but was very disappointed. It hadn't been cleaned to a professional standard. Urine and hair on the toilet seat, limescale around taps and water marks where the tap hadn't been polished. I.found 2 Hairs in the bath. Going into the room the wall underneath the kettle was heavily stained with tea stains. The TV remote had thick dirt on it and the light fixture were thick dust. I went downstairs to the bar area and there was food all over the floor which apparently had been there since lunchtime..I had arrived at 4.30pm. After ordering food it arrived luke warm and presentation was poor. I visited the spa which was mediocre. The pool was absolutely freezing which I later learnt was due to a broken boiler. The area around the pool is looking tired and needs either a deep clean or a makeover. I don't understand In order to use the steam and sauna you have to walk through the gym and exercise class.. I felt embarrassed to walk past a group of men working out dressed in a towel and soaking wet. There is only one shower in the ladies locker room which is ridiculous for a spa! After speaking to management I was offered £18 off my bill. The whole room cost nearly £100 and for the quality it is very overpriced. The whole stay was very disappointing and I wouldn't recommend this hotel to anyone.

We paid £95 for Dinner, B&B. Our first room (19) was up several flights of stairs and we changed to 3, which was easier to access. 3 was average-sized, with a partial view of the countryside below. Facilities clean and more than adequate. Dinner and breakfast were pretty good and the reception and dining service we received were excellent. Bar terrace is excellent, as it has glorious views over the surrounding countryside.

So me and my boyfriend and our friends checked in to 2 different rooms. Me and my bf went to ours to find a pair of dirty women's underwear on the floor down the side of the bed!! Then went to the reception to ask to speak to a manager to be notified the receptionist was at the time the manager to say “I am sorry about this what would you like me to do” I was so shocked at the way he reacted!! To then move us rooms too a room with a broken shower, thick dust along the bathroom lock and the window sills and for the kettle to be full of lime scale. All I was offered was a complimentary drink from the bar. To then the next morning be woken up by a housekeeper walking in to our room at 9am baring in mind we was checking out at 11am. Really ruined our stay and our few days away to Weston-super-Mare!!! Would definitely avoid this as much as possible!!!

Had a one night stay at the hotel after a day in the Gorge. Its only 5miles away from there so in close proximity. The hotel has a spa that's free to use and a bar that has a terrace over looking the fields opposite which is a lovely view. It has an on site restaurant which i didn't eat bit looked nice i ordered from the bar menu which serves until 21:30 the food is nice aswell. The parking is free. I would recommend staying there if your taking a trip to Cheddar or any areas surrounding. I would rate this as a 3/4* hotel the rooms are nice just the hallways let it down slightly...

I chose this hotel in a bit of a hurry as we were travelling for work purposes at the last minute. Whilst the hotel was a little off the beaten track it was in a nice location and our room was very clean and nicely laid out. Fortunately we don't have any disabilities but my concern with the hotel is that there are quite a number of steps, awkward doors and different levels for anyone with visual or physical limitations. Also on the day we left a road closure made getting back to the motorway a little confusing ... some better signs would be helpful.

I am disabled and was put in a room that required going up or down 4 flights of stairs the room was small so I couldn't use my crutches and I have a severe nut allergy and was told they don't use any nuts and then saw on their menu yes they do (unless pine nuts aren't nuts and I've been wrong my whole life)

we often looked up at this hotel fron the m5 and never thought we would stay there though it would be too expensive we only stayed for 1 night the food was excellent so was the room the staff were very helpfull and freindly the views from this hotel were stunning we will be going back with out a doubt

We stayed at the Webbington Hotel for two nights and found it to be a place we would definitely visit again. The staff are very friendly and can not do enough for us. The spa was very relaxing and the pool refreshing. The views are beautiful yesterday we enjoyed sitting on the terrace in the afternoon sun shine. Our room was lovely, warm and very clean. Breakfast and evening meal were delicious and not over priced for a hotel.

Stayed here for a couple of nights, seeing family in the local. It isn't terrible, however my wife and I struggled to find anything that stood out about this place. The view is excellent, you get an astounding hum of the M5 on a twilight evening and the pool would give a goldfish dizzy spells. The food isn't terrible, however it isn't worth shouting about and the bar selection is somewhat cliched from its modest selection. We used here as a base, rather than a place to be - which is why we think that it is kind of average.

Stayed in the main house in a veranda room. Enormous, comfortable bed and a very big room with double-aspect windows and doors leading out onto a large balcony. clean ,large , modern bathroom with a walk-in shower. Piping hot water and plenty of mains pressure. Dinner in the restaurant was excellent. A good range of choices to suit all budgets.

Stayed here on a business visit. Obviously a wonderful place in its heyday, and still holds an attraction today - the balcony views are superb - food good at lunchtime. Massive reception area that looks like a bit of wasted space but there seems to be some works going on in this area. Quite a trek to the courtyard rooms through an excessively overheated corridor! Rooms also quite warm - couldn't open windows as the M5 can be heard as an annoying hum. Went into Axbridge with some colleagues using a taxi firm from Weston (Number 222222) and said we wanted to come back at 10.30pm...no problem the driver said as he gave me his card...however at 10.30pm there were no taxis available until the following morning! Uber do not operate around here...luckily someone in the pub gave us another number to try and we managed to get back! The hotel could do with a shuttle taxi of its own!!

The Webbington is our favourite hotel. We have stayed here several times. We always get great deals when booking direct. We have always received excellent service,fantastic food and a spacious and clean room. My only concern at the minute is why the main signage has been covered up for so long?!

My wife and I chose this venue to get married. We had to cancel our original date to due to circumstances beyond our control. The rearranged date had also had to be cancelled, again to circumstances beyond our control. We thought we'd lost our deposit and started to look elsewhere, however the Wedding and Events Team offered us a third date as they knew about our circumstances. The venue can hold two weddings at once. Any misgivings about this can be blown away. Our wedding was at the same time as another and you certainly wouldn't have known that two weddings were happening on the same day. Neither wedding party met and many of the guests didn't even realise that another wedding was taking place. The Wedding and Events Team, Charley And Sophie were magnificent. The day ran without a hitch. The splendid Tiark Restaurant where we had the ceremony and the Wedding Breakfast was set out beautifully. The Wedding Breakfast which was afternoon tea itself was gorgeous, the Lemon Tart was amazing. The venue itself is its own selling point with its quirkinesses and charm. Situated in the Mendips, the location is beautiful. In the older part of the hotel, no two rooms are the same which is part of its charm. The beds are comfortable, the shower powerful. The room was very quiet The Tiark Restaurant is a beautiful wooden panelled room. Some of our guests used the Spa and swimming pool and were happy with it. I cannot praise the staff, the duty manager and the venue highly enough. They made our perfect day perfect. Thank you.

Just came back from another visit. Second in 3 weeks. Really enjoy it at this hotel. Lovely receptionist called Rachel who is really really helpful and great at customer service. Looking forward to going back again soon.

Good service. Great wedding organisation. Food excellent. Our room was lovely bed huge bathroom great. It rained. Being in annexe got wet. A covered walkway to the annexe would be a great idea. Bar a bit expensive

Stayed for one night recently with my wife on my birthday weekend. Room was good size overlooking a small courtyard to the rear of the hotel. Bed was OK, bathroom was nice with everything you may need. No phone in room. The building itself is spectacular with real old school charm and great internal spaces. We discovered a wedding was in progress when we arrived which is fine as most hotels seem to host weddings throughout the year these days, this wasn't an issue as we assumed it would be managed to ensure it didn't spoil other guests stays. We booked dinner for that evening and to be honest the restaurant which seems to have it's own identity was a bit 1970s looking but that tickled us. However, the service was a little erratic with the mainly teenage staff either too brusque and nervy or cloyingly over attentive. This was amusing but the food we had was lacklustre and and bit bland, not enough to complain about before you suggest it, but just about OK. That night at about 12 midnight we were awoken by a group of about 15 wedding guests who had migrated from the bar and terrace (you'd think this was big enough for them), to the courtyard who for about 45 minutes, laughed like drains, shouted and squealed and generally made a noise 30 feet below ours and several other guests windows. I let this go for a while thinking somebody would herd them back to the bar but nobody did. I was gearing up to call reception when it all went quiet. I'm no spoilsport, it was somebody's big day but it was getting unbearable. When I mentioned it to the woman on reception she just replied ”did you call the night porter?” I would have thought the night porter had only one big task that night, keep the wedding party to their area so as not to upset sleeping guests. At about 7:30 the next morning the fire alarm was triggered by a guest with a gripe and the staff took a good 15 minutes to get the thing to stay quiet - me and the wife seemed to be the only 2 who assembled at the fire point! Mind you, we were already up so as to use the fantastic pool and spa facilities which are included in the tariff. Great pool, steam room, sauna and a well equipped gym if you need it. It was little inconvenient to have to traipse through the gym to get to the sauna and steam room but as this hotel is a spa business as well, this set up must suit their usual clientele so no worries. All in all, a lovely setting for a relaxing break but with a few small issues that could be easily ironed out with minimum effort.

Clean room, friendly and helpful staff. Food was lovely, had room service and ate in the bar, both really nice food, a decent portion and reasonably priced. We had a lovely weekend there and would return in the future.

As this is my 2nd review ( the 1st was removed ) I thought I'd update the Hotel is very tired in need of a lick of paint the outside could do with a sweep & a gardener wouldn't be out of place for a visit , as for the food "David [-] " needs to read a cookery book as the Barnsley Chops that were served unfortunately were inedible break fast was a a joke the toaster was on but there was no bread the full English came without a fried egg apart from the refund upon departing there was nothing else to say

I had wanted to visit hotel for many years as we drove past it every time we went on holiday. On reading the views we were a bit sceptical. However, these were a bit unfair or we just didn't have any issues. We had a double room at the back of the hotel which had a king size bed and a lovely large ensuite. Everything was nice and clean and we had everything we needed. There was a wedding going on but we didn't hear a thing and had a lovely peaceful night. We didn't have an evening meal as we had chips at the seaside. We did have breakfast and the choice was very extensive and was really tasty. The staff were all really helpful and friendly. The hotel has some great free facilities open to all residents and is located in a wonderful spot. If we are down here again we will definitely stay here again.

Stayed here for our daughters wedding. Lovely old building with amazing staff. Beautiful views & lots of photo opportunities. The whole day was very relaxed and run seamlessly due to the hard working staff. Charli, the wedding coordinator is fantastic. We had room 9 which is a beautiful, large room with beams & a modern shower room. Two of our party had the disabled ground floor rooms which were easy to access in the court yard. Vegetarians & gluten free guests catered for very well. The wedding meal was tasty & piping hot. Breakfast was good this morning with lots of gluten free choices. Thank you.

Stayed here before and the hotel was great unfortunately the place has gone down hill as there were cigarette butts all over the floor at entrance , patio and rear garden lobby , broken glass on the patio and dirty towels left in the leisure center

I stay at the Webbington a lot when I am working in the South West as a break in my journey. Pros: Staff helpful and friendly. Spa facilities inc small pool and gym. Hotel is aged but clean and tidy. Food has always been very tasty in both the bar and restaurant and a good selection at breakfast. Cons: Very creaky floors in the courtyard bedrooms. Unfortunately last time I stayed one of my room neighbours was very late to bed and the other one was an early riser so only a few hours sleep - it literally sounds like they are walking in your room. The pool heater had broken last time I was here and it was like swimming in the North Sea but it was quite refreshing ;)

The hotel room was an executive double, which was clean, comfortable with everything we needed for an overnight. We ate in the bar which was good value and the breakfast was nice and fresh and the staff made sure there was plenty. The staff were attentive. All in all good value for money and we found it cheaper to book direct for our stay. We would stay again

I would have rated this hotel higher because it's generally OK and has a country house feel to it as well as there being a spa. My main gripe is the long route you have to take to some of the rooms and there was no lift so it's a struggle with heavy cases. Some staff were great- others not so. It's very much a wedding venue and tends to attract large parties. Lots of parking and nice views but quite close to the M5.

I attended the Webbington for a spa day with my mum after recent illness. We couldn't fault the treatments received from Sue, the afternoon tea or the sauna and steam room. I was however, very disappointed with the temperature of the swimming pool. It was freezing, even though we were assured by members of staff that it was 28 degrees. There is no way the swimming pool was this temperature. It ruined our afternoon because we hoped to spend all afternoon at the venue relaxing but the pool was just too cold. I have emailed the manager my feelings on this matter and how we were disappointed but this has obviously fallen on deaf ears because we have not had a reply. I wouldn't recommend visiting unless there are guarantees that the management have amended the temperature of the swimming pool.

We stayed for 4 nights over Christmas on a bridge holiday. Sharing the hotel with us was a group of walkers. The bridge hosts, Frank and Gina, were wonderful. If you tired of bridge, there were lots of different puzzles to go for. At the end of the stay, most couples went home with some kind of prize. The food was of excellent quality,especially breakfast. I admit, though, I shouldn't have chosen turkey for Christmas lunch as it was, as is normal with turkey, pretty tasteless. Our room was very comfortable on the first floor. We would recommend anyone staying there not to get a room on the second floor as it is a bit of a clamber up the stairs. There is no lift. The only reason we do not award 5 stars is that the heating gets turned off quite early. So the radiators were getting cold before we got back from our bridge sessions. As it was winter, we can't comment on the outdoor facilities..

Went in January for a post Christmas break. Hotel was immaculately clean. Room was large by comparison to other hotels and well furnished. Staff were friendly and reliable. The only downside was the lack of heat. Going away in January you expect to be cold outside but not inside. Had to put extra blankets on the bed at night. Also a big missed opportunity in the bar lounge...an open grate but no fire which would have added to warmth and ambience. The pool room was warm but not the water. Enjoyed our stay and would return but just some simple things that could have made it better

My husband and I returned here having previously come with a group on two occasions. Our room, thanks to Jamie, was wonderful. As always everything was clean and the food delicious. My brother and his wife joined us the second night and also enjoyed their stay. My only slight criticism is that I do find the restaurant a bit chilly and sat near the radiator. We found the staff all very helpful as usual, and love the pool and sauna. We will no doubt return to this hotel in the future.

Had a full day of pampering on my birthday September 2018, the location was beautiful, the staff were warm and welcoming . Has a full body massage which was extremely relaxing, my husband was snoring during the massage. Lol. I would definitely recommend.

Good food. Great entertainment. Pleasant rooms. Only criticism was cold when we arrived. It did warm up after I mentioned it, not sure if that was the reason or it was just on a timer. It was also a disappointment that the pool was closed temporarily but we did use the sauna and steam room.

We booked a table for our organisation's Christmas party, a 'James Bond' themed evening. The party itself was reasonable but the food was awful. Most of it came out cold, it was of poor quality and many of our party didn't get their meat at the same time as their veg! I had booked a meal here for Christmas Day but phoned today to cancel based on this disappointing experience last week. When I fed back that the food was 'rubbish', I was told it was not rubbish and that I was entitled to my opinion but they had an experienced chef and the food was not rubbish!! Talk about listening to customers - what a joke!! I am local to the Webbington but will not be attending any further events there, neither will I recommend it to friends. I've never left a review in my life but feel incensed enough to do so today.

Stayed here to celebrate my birthday whilst visiting surrounding areas like Cheddar and Wells. Arrived in our room (Room 5 / family room)only to find none of the radiators were working, so had to put on the old style storage heaters, even the towel radiator didn't work. The room wasn't much better, after a completely sleepless first night, waking up throughout the night due to a spotlight pouring light in as the curtains in the room were hung too low and didn't even touch the bottom. The bed base was also broken but did not realise this until the following night when I experienced exactly the same only to rotate the bed base around so as to be able to get proper support. The spotlight was exactly the same the second night and upon asking the night porter to switch it off He told me he had not been trained as to where to switch it off. So as a last resort we packed excess linen into the gaps to try and cut out the light pouring in. The bedroom didn't get vacuumed all through our stay as bits were on the carpet from the moment we checked in. The light fittings were caked in cobwebs and in general just not very clean. Breakfast wasn't the best as not a fan of buffets , come on people what's wrong with a plated cooked breakfast. Also had dinner in the restaurant the first night and chose to eat off the TDH menu. The wife's soup was the best meal with my prawn and pineapple salad so basic and tasteless. Main course we had a Barnsley chop that was so over cooked and unenjoyable with the wife having vegetable moussaka which was bland and oily. Needless to say we didn't return the following night to eat off the a la carte menu and decided to go elsewhere to celebrate. The bar/terrace seemed a nice place to enjoy a drink but they never closed the curtains and on a cold winters night, make it cosy you will keep your customers drinking instead we disappeared back to our room. Upon checking out I did complain only to be told “oh ever so sorry nobody has previously brought your concerns to our attention before” upon which I asked for a duty manager to come with me to the room to point out the issues. Again I was told “no one had brought this to our attention previously “ We also used the spa on the first day only to find the pool is nowhere near the steam room or sauna which requires you to negotiate an uncomfortable walk through a busy gym in your swim attire with several doors open. Needless to say I won't be returning and if you happen to stay in room 5 (family room) I'd be curious if they actually do something about the broken base, undersized curtains and spotlight right outside the windows. Or shall the next complaint have the same standard reply I received “ apologies nobody has previously brought that to our attention”

Hotel is in a lovely setting, clean & comfortable albeit a little tired. The staff are fantastic - attentive & professional and the food in the restaurant and at breakfast was very good. The room was spacious and clean, although the layout of the hotel is warren-like with many steps so may not be ideal for less agile guests

My wife and I stayed on 5 December. We had, many times seen it from the M5, and promised we would stay. I checked the reviews, so booked. The receptionist, helpfully, suggested we use junction 22, so that we came via the main road. She didn't say that this still involved several miles of single track road. A bit worrying, late in the evening, when we were tired. As we, finally, approached the entrance, our hearts fell. There were LOTS of steps. I, foolishly, had failed to tell them that my wife has very limited mobility! When we finally, got to the desk, the receptionist, kindly offered to move us to a family room, which was much closer. That still involved 37 steps from carpark to room. To make it worse, the steps vary in height and pitch. The handrail changes from side to side, and, in some places, there is no handrail. The food was excellent, the service simply superb. I can, especially, praise the breakfast, both in choice and quality. It's a lovely building, but a little tired in places. Our room (5) had a lovely, virtually new shower room, with a fabulous rainfall shower. At the same time, the curtains were tatty, and there was a hole in the window. We didn't try the leisure centre. I would DEFINITELY recommend my friends stay there, but, unfortunately, won't be able to return ourselves, because of all the steps. To be fair, had I told them about her mobility, I'm confident that they would have been honest, and suggested we try one of their sister hotels.

We stayed here for three night,the rooms are very basic with only a very small shelve above the hand basin,which you could only put three items, When we arrived the heating in our room wasn't working,so they gave us a small fan heater, and said they would get maintenance to look at it the next day,it didn't happen and we had the small fan heater for the three days, The breakfast is £10 each for full breakfast,which included tea or filter coffee which I think they forgot to put the coffee in the filter,if you wanted a cappuccino it was £1:50 extra,and if you wanted a cappuccino in the bar it was £3:50 The staff at reception were very pleasant,but found the bar staff a bit unsociable.

Very nice hotel , nice staff meals , nice gym and spa plenty of free parking, set on the foot of a hill , great for hill walking or visiting local area , just off the M5 , very quiet location ten minute drive from Weston Super mare

This was a birthday treat for me from my parents as they love it here, and I loved it too. Good timing as the pool is about to be closed for a refurb but it was still lovely to use, along with the gym and steam room. All of the staff are lovely and remembered my mum and Dad from last time. Nothing is too much trouble, the food is lovely and the general vibe is very relaxed. The room for me was a standard double which was perfect for me, it had a lovely view and included a bath/shower combo and overall is very comfortable. The building is very quirky, with creaky floorboards (not a complaint, it's a reassuring sound) and old fashioned architecture details. I can't wait to come back for a longer stay to chill out even more.

So I booked this hotel as it was £60 breakfast.i requested a specific room. What can I say.they provided. The room was amazing (room 9) huge and very comfortable. Didn't have an amazing vue but I didn't sit staring out the window.the staff were lovely the bar staff didn't get his name did everything to make me feel comfortable and was very friendly. The same with the receptionists. Dinner from the bar menu was lovely and really good priced.only had tap water so don't know about the drinks menu. The room was in the old side which was lovely and rustic, just my style. Breakfast was lovely 7.30-9.30. As the hotel didn't have many guests the waiter took your order for cooked food which was lovely. The pool was nice and good changing rooms. Massive gym if you wanted to use it.bit strange walking through the gym to the sauna but not to bad.Everything was lovely and just what I needed for a night away to clear my head.the only 1 thing I could suggest is to bring your own hairdryer as the one in the room you have to hold down which hurts after a while and may be an issue with people who have joint issues.also the dryer in the changing rooms for the spa facilities,are the old style burn your Hand jobbies but I think there having a refurb in the leasure part soon so may change.all in all it was a very enjoyable stay.

I wasn't expecting the ritz for the money we payed the room was a bit grim carpet could have done with a clean but like I say it wasn't the ritz bathroom ok plenty of hot water clean comfy bed the best thing about this place was the cooked breakfast loved the bacon & sausage best bit was tinned tomatoes lovely, for the money it did what it said on the tin.

Used our Tesco Vouchers to book this hotel for 3 nights away on my birthday. We paid extra to upgrade the accommodation as we find if you book with vouchers you seem to get allocated a far from perfect room. The room was OK although even then the rooms on either side of us were larger and laid out better.We were in main building which was a bonus as many rooms are in the annexe. The evening meals were quite good and reasonably priced the only snag is that it was very chilly In the restaurant.Staff were pleasant and very efficient.Breakfasts were also good ,plenty of cereals and fruit,usual items on the hot buffet although you had to order fried/poached eggs to order ,if you wanted to eat them with the rest of the items one or other got cold.Toast,croissants ,pastries and yoghurts were also available.Haddock and kippers are also on the menu but my husband found the haddock to be a bit dry. We have stayed here before and did use the nice swimming pool but unfortunately did not have time this visit. The hotel is a bit out in the sticks,the M5 is close but you don't hear the noise when windows shut and it doesn't spoil the view across the valley. My rating would be good rather than average if I had that option.

Very large hotel with lots of stairs and steps long coridoors.Not ideal for the elderly ,very good breakfast,good size pool although very cold water.Huge gym ,good sauna and steam room,happy to pay £60 to include very good breakfast,nicely sereved.Would stay again if the price was good.

Pamper stay for friends birthday lovely lunch , swim, and dinner. Drinks reasonably priced. First class massage from beauty therapist, at the hotel Sue Gale. Massage included back neck and shoulder massage , mini facial and either hand or foot massage.

We booked here for a night whilst spending a few days in the West Country for the half term break,when we arrived they didn't have. A Family rom available as booked but quickly upgraded us to a wonderful exec room.This was perfect Breakfast was good and the staff were able to accommodate my granddaughters coeliac disease by providing gluten free range and soya milk for her dairy allergy. Staff were not overly helpful but OK.The hotel is off the beaten track but still beauitful would stay again.

Stayed here as an early birthday treat, made the reservation through booking.com & put in the special instructions could I have best room available as it was my birthday & they delivered!! Our bed was 2 singles pushed together, it was massive & very comfortable, 5 pillows plus 2 spares in the wardrobe! 2 huge bath sheets. Despite being able to see the M5 in the distance the view out of our window was fantastic. We had tea, coffee, hot chocolate & biscuits available, we had a small hallway to separate the bedroom & our bathroom. Freeview TV. Coathangers, chair, desk, menu for the terrace bar. Didn't tey facilities but that was personal decision. Breakfast was OK, could have done with being hot as was warm but good all the same, cereal, fruit juice, fresh fruit, yoghurt, toast, jams, marmalade, all milks, fry up, different eggs on request, kippers etc. Check out was by 11 which was lovely as you can get a long lie in. Overall would definitely stay again.

We stayed here for one night to break our journey from Cornwall to the Midlands. I have often noticed this hotel from the M5. We decided to break our journey this time and when looking for hotels this one came up with special 'winter rate' and seemed good value. We were given a 'superior room' with beautiful views of the Somerset levels. Unfortunately you could hear the motorway but it didn't bother us as we had the window closed. Our room and bed was very spacious and comfortable. The hotel has lots of character. We ate in the restaurant and found it very good value and delicious. We enjoyed our stay here very much.

After what has been a stressful couple of weeks for us, my sister and I decided to treat our mum to a birthday pamper at The Webbington. We booked a spa voucher online at SpaSeekers ahead of the day and I was called by a lady by the name of Sue I believe, that helped me arrange the day. She gave me details on times of arrival, what to bring and booked us in for our treatments. I queried with her, whether all 3 of us could have our treatments at the same time but unfortunately this wasn't an option; however she did say that 2 of us could go in at the same time and 1 of us would have to go in on their own after. As I wanted us to spend the day together and for no one to be sat on their own, I declined the offer. Therefore, we had 1 treatment booked for an hour at 13:30, 1 at 14:30 and the last one at 15:30. On arrival, we headed down to the spa where there was no one at the reception. We used the telephone to 'call for assistance' and was told someone would come down. We waited for 7 minutes, before another couple came down to the spa and were then also waiting. The gentleman also used the phone to call for assistance and again he was told that someone would come down. After 10 minutes of waiting, what appeared to be a male fitness instructor came out from the gym with a member of the public. He acknowledged me by saying that he would be with me shortly. He proceeded to collect a towel, of which he then threw at the customer that walked out from the gym with him. We were then given our towels and some robes. You could see that the towels were fresh as they came neatly folded from a packet that we saw him open. However, none of us used the robes as they smelt very 'fousty' - as if they'd been hung in a kitchen. The overall layout of the place is quite poor. You have to walk through the gym to get to the changing rooms and then walk back out through the gym to get to the pool. When you're walking around in a towel through a gym full of men, it makes you feel a bit uncomfortable. Something else that we found slightly uncomfortable to see is the fact that there were staff cleaning the stairway and the skirting of the spa. Now, as I was told that we couldn't arrive until 10am, why isn't the cleaning done at the beginning of the day before members of the public arrive? My mum went for her treatment at 13:30, to be told there had been a mess up with the bookings. Her treatment would now be delayed until 14:00 and then both my sister and I would go in at 15:00. This was exactly what I didn't want to happen because then my mum had to sit on her own for an hour. In the end, my mum didn't go in for her treatment until 14:15, which at the time my sister and I were aware of because nobody came to notify us. So, when we arrived at the treatment room just before 15:00, we the didn't go in until 15:15. When I purchased the vouchers, the detail of the treatment was 'Back, neck and shoulder massage, with mini facial and a hand (or) foot massage'. When my mum came out from her treatment, she told me that she wasn't given the option and was just given a hand massage. We did give feedback about this matter to the beautician. But our treatments should have been clarified with us on our arrival. I would like to say though that my mum, my sister and I were all very satisfied and relaxed after our treatments. The girls were very friendly and professional. In addition to this, when you treat yourself to a massage you expect relaxing surroundings. However, at The Webbington this isn't the case. Because it would appear that directly above the treatment room there was a wedding party. I know this because whilst we all had our treatments we could hear them all scuffling around upstairs. We arrived at 13:00 and left at 16:30, which I can say is the first time I can remember ever spending such little time at a spa. My sister and I paid £160 for the privilege of the day and I can categorically say that it was not worth that AT ALL and we will not be returning.

Stayed for two nights for a wedding at the hotel with all of the families and friends. A lovely old Edwardian manor house converted and added to with fantastic views west over the Somerset Levels. However, being an old building there are problems. There are many short and long flights of stairs and turns. It can get confusing. The hotel is looking tired in places and has dark paneling in many area's. Room 7 was good with a super king bed. However, the radiator would not work but housekeeping brought a small fan heater. The electric towel rail in the bathroom was not working although switched on. Staff, particularly housekeeping, were excellent. Breakfast buffet was very good even though the hotel was very full. The facilities for a wedding are very good and staff did their very best to make it go well. Can be recommended as a complete wedding venue and as a base for exploring the area including Axbridge, Cheddar and the Mendips. The hotel has a 10m pool, large gym and steam and sauna rooms. Shame there is not a jacuzzi as well. It does however need better signage as it is along a narrow winding country road and you come across the entrance suddenly.

Took ages to find the hotel, signs on the roads were not clear. Luckily I was traveling in the afternoon otherwise it would take much longer to find the hotel in the dark. The outside of the hotel and the public areas look nice. Receptionist was friendly. But the signage to room was very poor, took a while to find it. I requested a GROUND FLOOR room but had to navigate my way through loads and loads of stairs again poorly designed, I almost fell several times. My room was OK in size but tired looking, full of stains on the carpet. Breakfast was OK.

We had two nights here whilst visiting family in the area but I don't think I would stay here again. The whole hotel could do with an update, new carpets and painting. Our room was really quite small and cold, there was no way to turn on the radiator, I think it is centrally timed by the hotel and when trying to turn the thermostat knob I noticed it was thick with cobwebs behind it. The bed was comfortable though and the bathroom a good size although also quite cold. We had booked to eat in the restaurant the first night as our family were going to meet us in there and although the meals were fine the staff seemed very fed up and unfriendly. After we had eaten we went into the bar area but had to wait ages for someone to turn up and serve us, again in a miserable fashion. The following night we just ate in the bar and the staff this time were much more attentive and quick to clear tables. The pool is nice and big although the changing rooms are not in the pool area, you have to walk a short way over a tiled floor where people are walking with outdoor shoes on, as I had no flip flops this wasn't a very nice experience. Also if you want to use the steam room and sauna you have to trail right through the gym whilst dripping wet with a towel wrapped round you and again barefoot. Not a very good layout at all, I would highly recommend people to take flip flops with them. We didn't use the gym but it looked very good with a variety of equipment. Breakfast is buffet style and when we first turned up we assumed we had to wait to be seated (as you do in most hotels) but there was no one around at all, I eventually went back to the bar and asked the woman there if we were to just seat ourselves and she very rudely said ‘well of course you do, sit where you want'. Once seated we were asked if we wanted tea or coffee but then the man just marched off without telling us anything about the breakfast or where it was. The breakfast itself was fine, hot and well cooked and plenty of choice. Overall the thing that lets this hotel down is the indifferent staff who really give off a feeling that they are not interested and for that reason I couldn't really recommend it.

Stayed for just one night on return from a trip to Tenby. As always a warm and pleasent welcome.Food on spec and good value, room clean and comfy. If I could offer one small citisim please try and provide a couple of local brewed beers,then each visit would be complete!! A big thank you to all the team who work so hard to look after us,we really appreciate your efforts and look forward to calling by again.

We had our wedding here on the 22nd September and we can honestly say it was such an amazing day! We booked the Webbington for our reception back in 2016, and was so lovely to see everything all come together! A BIG thank you to Roger, Miro, Laura-Jayne & all the team for looking after us on the day, everything went so smoothly! the food was spot on and family and friends all commented how delicious it was! We had the resident DJ booked in the evening and he did an amazing job for us, and we danced all night till the very end! We attended two of the Webbington's wedding fayre's in the lead up to the day, and they were worth a visit, lots of ideas and inspiration! The weather wasn't on our side, but we made the most of it and have lots of happy memories of our wedding day! Thank you again to all involved, we had the best time! from the new Mr & Mrs Eggins :)

Has our Wedding Reception here 26 years ago & always said we'd go back but didn't until now! Really enjoyed our stay here. Had a lovely room in the old part of the hotel. Very professional & friendly welcome on arrival by Jamie in Reception. Bar & gym staff not particularly friendly - felt we were an inconvenience to them! Restaurant staff were friendly. Had breakfast & evening meal - good quality & reasonable service although we did have to hunt down a waitress to order our cooked breakfast & also a waiter to sign for our evening meal! We will return

Went there with two other couples to celebrate a birthday. Rooms where tired and small but clean. When we went to use swimming pool it was shut but the staff could not tell us when reopening had to check with reception. Not helpful at all.

Really good family room. Clean....well equipped. Lovely views from many windows and outside sitting area. Exceptionally friendly staff. Really tasty, hot Sunday meal...and not too expensive. Nothing too much trouble for breakfast. Only complaint would be ....to go to changing room to pool, had to walk along corridor with towel around you and then the steam and sauna rooms were through the gym.....funny arrangement ??,

Room: Relaxing decor, comfy mattress, instant hot water. Fantastic pool view, very well equipt gym, helpful (but not particularly friendly staff), quiet location, ample free parking. Very reasonable price all considered - would stay again.

First, it was difficult to find this place; perhaps this was due to our satnav not being able to cope with the road closures that were in place at the time of our visit. Our room was disappointingly small and located over a very noisy wood pellet burner. At the end of our stay the reception manager did reduce our bill and apologise as we should have been in a superior room as we booked via BW. The main restaurant was overcrowded due to a large party; this meant service was very slow after we had finished our starters. The following nights we ate in the bar; much the same food but much quicker service. Most amazing of all, for a hotel of this size and rating, was the lack of daily papers: "its because we are so far away from any paper shop" explained the receptionist..........

Just back from a 2 night stay at the Webbington. Where do I start? The hotel is fantastically quirky, views of the countryside are excellent, the staff are welcoming and helpful, prices are fine, room was great - all in all a highly recommended hotel. Thank you

just got back after 3 night stay and will be returning next year.As some people have mentioned there are no lifts but the staff are more than willing to carry your luggage.The room was quite hot but a member of staff provided a fan when we arrived.My wife thought it strange that the dressing table mirror was off to the side so couldn't sit in front of it.The bar ran out of Bailleys and the barman had to search another bar when someone asked for Sambuca.The one thing that stands out at this hotel is the helpfulness and friendliness of all the staff who are happy to go out of their way for you.It is approx. 35 min drive to Clarkes Village and about the same to Weston Super Mare

We had our wedding reception at the webbington hotel on the 2nd September and we couldn't fault it, the staff were friendly and helpful from start to finish and the venue on arrival was beautiful they did an amazing job on decorating the room and made sure the entire evening ran smoothly, we stayed in room 10 with the balcony that had amazing views. We were very happy with our stay and the reception I would definitely recommend them as a wedding venue! ??

Excellent facilities, friendly helpful staff, upon arrival we were warmly greeted by the reception staff who we found to be very helpful throughout our stay, the hotel is located in a very remote area great views of the surrounding fields and the M5 motorway, but ideally located for exploring the local attractions Cheddar, Wells, and Glastonbury not too far away, room was comfortable very clean, and very quiet at night so able to get a great sleep, restaurant food quality was excellent, with a good selection of meals, breakfast was very good. Really enjoyed our stay this is our second time at this hotel and would definitely use it again

We arrived during our walk on part of the Mendip Way, and as there wasn't much else on offer, decided to try his hotel for lunch. Large car park & hotel, but without any staff.... At the bar, there was a sign stating if you wanted service to use the phone at the end of the bar - the phone didn't work. So we went looking for signs of life and eventually found someone. We ordered and paid for drinks and food and waited.... There was one other couple in the bar, who had already eaten and the four of us. After what seemed like an unreasonable length of time, our food arrived. The waiter told us all of the staff were in a meeting and so no one was about! The food was terrible. You cannot run a hotel without staff being available, it is a cardinal sin.

Lovely setting, helpful staff and satisfactory food. Costs £10 extra for a travel cot of poor quality and no mattress so uncomfortable for young children. This is not helpful when you and your child is tired from traveling. Staff helpful but the lack of mattress or cost of cot isn't their fault.

We used to see this hotel from the M5 motorway. Having discovered it had a spa, we decided to stay here. The rooms are a very competitive price (ring direct for the best deals). The staff are friendly and helpful. As there is no lift (this is clearly explained on the website) help is given with luggage. The breakfast is good, with several items available to order freshly-cooked. The buffet could be a bit more imaginative, some more fresh fruits would be welcome. The bar meals are well-priced in hotel terms. The rooms are not huge, but adequate, beds are comfortable and for the price paid the rooms offer great value. The gym and spa facilities are of a slightly strange design, probably down to the age and quirkiness of the building. There is no poolside access from the changing rooms, you have to go through the gym reception area. The sauna and steam room are accessible through the gym, not so good if you are dripping wet from going swimming. A jacuzzi would be a great addition. The steam room was unfortunately out of service when we visited. Unlike some spa hotels, no slippers or dressing gowns were offered, but the price was so good, I wouldn't quibble. I have paid three or four times as much in other places for similar facilities. Children are not allowed in the pool before 8am (school holidays) or after 7pm, which was a bonus. The hotel has fantastic views from the terrace bar and leisure club. Although close to the motorway, the hum of the motorway traffic is not a problem. Bear in mind that the hotel is near farms, so there are country smells outside in the car park! The Webbington is not a hotel for anyone with mobility issues, there are a lot of steps and stairs. All in all we had a good time.

I found it hard to fault. Our room was spacious and had character. All staff were extremely polite and helpful. The breakfast choices were many and varied and all freshly cooked. The pool was good, however, the layout of the leisure facilities a little odd. Based on our experience I would have no hesitation in recommending this hotel.

Lovely location and a great place to escape to. The views are lovely. The staff are friendly and welcoming. The rooms are small but dated and a bit tired. The gym is good and offers a range for all. The food is excellent. Breakfast is self service buffet but you can also order selected meals. Recommended

Excellent room, cleaned daily. Our grandchildren were so excited when they saw their towels had been formed into elephants. Nice touch. Staff friendly and helpful. Could not fault the food. Looking forward to our next visit.

Recently stayed here and the place and location itself is lovely and staff are very friendly and helpful the only downside is rooms themselfs they are very dated, we were given a room with a double bed which turned out to be two singles pushed together which made the night slightly uncomfortable to sleep, they also had a musty kind of smell. The walls are also very thin so you can hear ever creak and crack from other rooms.

Stopped here for one night on the way to meet family in Devon. It's a lovely location with stunning views over Somerset. It is, however, very near the M5 which is good and bad, depending on your point of view. Good from fact its a great stop off point for a journey further south but, bad from the noise element on the terrace and the fact it's not actually very easy to actually get to the hotel from the motorway. The pubic areas of the hotel are lovely, the bar and restaurant are great with lovely outdoor seating. It's clearly a popular wedding venue as they have some great large rooms for hire - there were two weddings on when we were there. The rooms themselves are quite small - we were in the back part of the hotel and be warned, there's no lifts and we were on the second floor. The rooms was clean and adequate for a one night stay and for the price we paid, it was an absolute bargain. The menu is good as is the food, and the ‘proper' breakfast was really lovely with excellent service. We didn't use the spa facilities but they looked good. I'd definitely go back if we were in the area again.

Stayed in May 2018 for my Husband's birthday. Room 9. We had stayed here on previous occasions and everything was just as good as we remembered. Room was clean and well aired. Food was delicious and plentiful. Service was second to none. There was a wedding on that day but it made no difference to our stay. The staff were still as attentive as ever and it was lovely relaxing in the bar area on the afternoon. Looking forward to our return visit in October for my birthday ??

This hotel is unclean, marks all over the carpet, also looked like we had poo, on the dressing table chair. My mother is disabled, which I had rung them twice about, and at no time was I told about all the steps inside and outside the building. The biggest disappointment was that flies could land on the food at breakfast ( pastries, bread, fruit) as this was NOT covered, but could not stomach eating This, with the flies.very disappointed with this hotel and feel that they would need to pay me to stay there.

Beautiful location with fantastic views from the terrace. Central for walking in the Mendips and a visit to the unique Glastonbury and Tor and lovely Wells with its .Ccathedral and Bishops Palace to explore. As a single person I was pleased with the good large bedroom and double bed that I was allocated. Bar snacks and buffet breakfast were very good with a varied selection. However the evening meal varied in the quality of the cooking, some very good, some a little tough. Staff all very accomodating friendly and helpful.

Beautiful views and comfortable generally clean rooms and the pool was lovely but there is a farm near by which meant there were lots of flies in the warm weather and 'smells' of the farm when the wind was in a certain direction! Breakfast was really good but the restaurant evening meal was ok the bar menu was best value and you could eat outside and admire the view. If there is a wedding (very popular location) it can be busy and noisy. Sue who does the treatments in the Spa is really lovely. The staff were friendly and helpful in the hotel.

Arrived mid afternoon easy check in front facing room over the lower fields. Noticed a mild smell of the cattle sheds less the 100 Mitres away followed by the brushing off of the flies which has lowered my score to a 3. Not a lot the hotel can do about it which is unfortunate. Great bar food but evening meals in the restaurant was a bit disappointing. Breakfast is 10/10 waitress and staff fantastic. What was surprising was they didn't have a policy to clear the outside terrace by 11/11.30pm as the noise to the front bedrooms did echo in. But they did clear it once it was high lighted as there was a pre wedding party on the terrace. If I would return I'd make an inquiry if there was a wedding due as it would get busy Gym was well equipped and the pool was a bonus. Rooms were large (ours was a superior room) Clean with tea coffee etc Would return but in the winter when flies have gone lol

Nice hotel friendly reception and bar staff .but restaurants staff no hello good morning had to ask for hot drink ( only 6 people in restaurant At the time ) we went to get the hits breakfast all looked nice till we sat down went to eat baked beans and was stone cold not even been cooked told waiter he just went oh ok walked of . Got someone else to take them away. I'm sure all hot food should be probed be 4 going out . Not hard to cook beans No apologies . We left breakfast