BEST WESTERN Plus Austin Airport Inn & Suites,  Austin

4.0/5  - based on 333 guest reviews.
1805 Airport Commerce Drive, 78741-4538, Austin, United States - See map
+1 512 386 5455 +1 512 386 5479

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Outdoor pool
    Outdoor pool
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 338 traveler reviews
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A brand new hotel, the BEST WESTERN PLUS Austin Airport Inn & Suites is conveniently located just one mile north of the Austin-Bergstrom International Airport and only three miles from Downtown Austin. The new hotel proudly offers complimentary hot breakfast buffet served in our spacious breakfast room as well as variety of other amenities including an outdoor swimming pool, state of the art exercise facility, guest laundry, business center, free/convenient parking and meeting facilities accommodating large groups. In addition, all of our comfortably designed guest rooms and suites offer a mini-refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, free high-speed Internet access and 32-inch flat screen LCD televisions. Guests will find themselves conveniently located near many of Austin's local attractions, all the way from the State Capitol to the famous Sixth Street nightlife filled with a host of bars, nightclubs and restaurants both upscale and locally renowned. The hotel is minutes from the University of Texas Austin and all other Longhorn activities. Guests will also enjoy Austin's great weather year round with Lake Austin, Town Lake Hike and Bike Trail, and Riverside Golf Course, one of many nearby courses. Our courteous staff is ready and eager to serve you. Come stay with us soon at the brand new BEST WESTERN PLUS Austin Airport Inn & Suites! Enjoy your stay!

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Room 1

Guest reviews


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based on 338 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
167
Verygood
 
110
Medium
 
34
Poor
 
16
Horrible
 
11
Business Business 84
Couples Couples 72
Family Family 106
Friends getaway Friends getaway 35
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Plus Austin Airport Inn & Suites,Austin
  • 1
    « Worst Customer Service »

    I'd advise you to look elsewhere for a few reasons mainly beginning with Leah Smith who spelled out her name, told me her supervisor would be in tomorrow before hanging up the phone. She was very dramatic for no reason at all but I guess that's the Best Western way. It's almost laughable if it really didn't happen. Way to go Best Western Plus.

    5
    « Nice folks make the difference »

    From the time we arrived and were welcomed by the person at the desk, to the time we used the free shuttle to the airport, the folks at this hotel went above and beyond to make our stay very pleasant. We'll certainly have this hotel at the top of our list for any further visits to Austin.

    5
    « Great hotel! »

    New, clean, free parking and awesome breakfast buffet! Toiletries were good. Staff was friendly. There was construction going on next to it but we did not hear any noises in the room. I definitely recommend this place.

    4
    « I recommend this hotel »

    Staff at the check-in reception was friendly and courteous. Location is good (very easy to get to the center of the city). Price is reasonable. Breakfast is good (including bacon, scrambled eggs, and yogurt).

    1
    « Horrible hotel with Cracked Floor, Cockroach Infested room ... »

    I made the reservation for 3 nights at this hotel through Priceline. After a long tiring day at work, I checked-in at the hotel. The front desk told me that they are "overbooked" and she is checking me into the "last available room". This room had a broken A/C. I went to the front desk. She was annoyed at me, but obliged me with this "other room". This new room had cracked floor, leaky faucet and torn shower curtain. At this point I was too tired to call Priceline, check-out of this hotel and find another hotel, so I slept in this room. Next morning, I found handful of cockroaches in the room. I went to the front desk and fortunately found the hotel's General Manager. Instead of apologizing, she was furious at me. The GM accused me of lying, and I offered her the pictures of the room with roaches which she declined. She turned her monitor at me to brag about how full the hotel is, and why they are behind on maintenance. The GM also asked me to check-out so that she can re-rent this roach infested room to someone else. Unfortunately, I had a busy day ahead and I couldn't check-out then. I reported this to Priceline, but the GM was not available to discuss with them either. I left a review with Best Western which she responded to via email. She refunded me the first night's stay, but maintained that there is nothing wrong with that room and I made up this story because she did not give a room on the 3rd floor which I had requested at the check-in.

    4
    « Concert at Moody Theater »

    Came into town to see Bonnie Raitt. Boy she rocked the house...great concert. This hotel was easy to get to from 130/183 toll road.--we took the back roads from Corpus Christi for something different. Took only about 15 minutes to get downtown--super convenient for us. Clean and comfortable. There is construction next door so coming in off Riverside drive was a little dicey but I would definitely stay here again.

    4
    « good location if you are going downtown »

    Austin traffic is legendary. one of the worst in the country bad. i have found staying at the airport and going into the convention center is significantly faster than trying to fight traffic across town to the convention center. i had not realized that Best westerns are independently owned and operated before this stay. the beds are comfortable. it is quiet and you can get easily get to downtown.

    4
    « Had a comfortable night »

    We stayed there for only one night ( about 17 hours) and it was quite comfortable. The room was quite big and everything was clean and tidy. Location wise it served our purpose since it was just a few minutes drive from the airport. Airport shuttle was on time and the drivers ( pick up and airport drop) were polite and helpful. Liked the breakfast which was quite sumptuous. Ideal for a transit passenger.

    4
    « Lost & Found »

    I stayed in Room 329 and left my wedding ring in the room. The management was very courteous and helpful in questioning the other staff, to no avail. It is a wide gold band of 3 rings soldered together. It has various diamonds on the 2 outer bands with 1 larger diamond on the center band. $3000 cash reward offered, if returned! No questions will be asked! Please, call 432-284-0004 or 432-284-2668.

    5
    « Very pleasant »

    We enjoyed our stay at this hotel as it was conveniently situated. We appreciated the comfort of the Best Western hôtels in our large room with a nice decoration. The furniture and carpets seems new. The welcome was satisfying. We'll come back again on our next trip.

  • 5
    « Excellent »

    This was a one night stay for a flight out and will be a one night stay on our return. It appears to be a brand new hotel with easy access to the airport. The accommodations were great and Leann went above and beyond with customer service both on the phone and our arrival to make arrangements for global parking and room reservations. The shuttle provided to the airport was on time with a friendly driver-- Rebecca!

    4
    « Great stay other than bad service »

    The room was perfect. Comfortable, clean and convenient. The breakfast buffet was outstanding, especially the Texas-shaped waffles. The location is not great for walkers, but it's near a bus stop and has an airport shuttle which is quite convenient. My only complaint is some bad service I received at the front desk. I bought a phone battery pack there which ended up not working, and when I tried to return it they said they couldn't refund me. They said they didn't know how and suggested I go to the original retailer, Best Buy. That's ridiculous - I don't even have a Best Buy receipt to show for it. I'll be writing to the manager, and hopefully she can resolve it for me. I'd definitely recommend this hotel, but be wary of buying extras at the front desk.

    5
    « Great Hotel »

    My goal was to have a quiet stay before an early flight. The staff was friendly, the hotel was clean and comfy and a quick shuttle ride to the airport. I managed to get delivery from Dominos for dinner, and enjoyed the complimentary breakfast in the morning. A win all around!

    5
    « nice and clean »

    It's a good hotel. I found it to be very clean. It's pretty new. They have warm breakfast items, scrambled eggs, and sausage. They even offer oatmeal and waffles. The hotel staff is great. Check in is smooth. They even call your room later and make sure everything is okay. Been here a few times, I will return.

    5
    « Very clean and new »

    This hotel was a great quick stay after a flight. Very clean and new, the staff was friendly. Would recommend this for a quick stay before or after a flight. The selection for he complimentary breakfast was really nice. Only downside is there is not a lot around the location besides the airport.

    5
    « Awesome stay! »

    The Best Western Hotel in Austin, Texas, near the airport is located is a great area...on the north side of Highway 71 at Riverside. The hotel staff was very professional and pleasant, and the service was excellent. The breakfast area was spotless, and the food items were outstanding.

    4
    « Clean, quiet, good shuttle service »

    Airport hotels are always a crap shoot. I've stayed in some I still shudder to think about. It sounds like a left-handed compliment, but this Best Western was a pleasant surprise -- clean, quiet (for the most part -- Austin City Limits was going on). Service was excellent.

    4
    « Best +Western »

    Very nice hotel. The staff was very friendly and helpful. There were thing we wanted to see and they showed us on the city map how to get to them. We were headed North to Killeen , TX and they showed us how to skirt the downtown traffic jam. Very helpful and friendly.

    4
    « The Price Was Right »

    Stayed for 2 nights; a little off the beaten path for downtown Austin, but within reason (avg. commute about 20 minutes); pool is misleading (very small); gluten free breakfast options were a tremendous plus; staff was very courteous & went out of their way to make the stay as comfortable as possible

    5
    « Great hotel »

    Very nice hotel. Great staff, Great location for my visit. Breakfast was hot, ready and the best hours of any of the hotels I stay at, starting early enough for me to enjoy. Hotel is located so that travel to and from the airport and into downtown Austin is convenient and accessible. Location is quiet even with it's proximity to the highway.

  • 5
    « Bigger and Better in Texas »

    From check in to check out, the week spent at this outstanding hotel had several ?bigger and better? experiences that travelers to the Lone Star state may take for granted. Where else may you check in after a late flight and be greeted with warm hospitality, fresh baked cookies, and a bright smile that you may have expected in the morning, but not at midnight! Where else may you eat Texas sized waffles with different delicious choices of types of batter and special toppings that make you feel like it's your birthday party every morning? Where else may you step into the bathtub and feel the scrubbed clean surface under your feet; not just rinsed off? Where else may you find a location near major highways that is minutes from the airport, yet secluded and quiet in a safe neighborhood? This Austin hotel is so much ?bigger and better? than the standard expected in a airport hotel, that when a trip to Austin is in our future again, we won't hesitate to say howdy ya'll again real soon!

    5
    « Great Hotel »

    Fantastic location and hotel! I would recommend this hotel for anyone and everyone! Very clean and Leah at the front desk was very sweet and accommodating. Very personable and courteous! We will be back in the Spring and this is where we will stay!

    3
    « Breakfast not of chanpions »

    Don't expect fresh fruit. DO expect over cooked bacon, under cooked sausage and lousy tasting eggs. There was construction going on next door but didn't seem to interfere with the cleanliness of the hotel

    4
    « A Rest over after a long flight. »

    We stopped here after a long flight from the U K. All the staff were very friendly and welcoming during our stay. Our room was typically Best Western, clean comfortable and quiet. The breakfast was plenty full and a reasonable choice. If you wanted a nice room either while waiting for a flight or a rest after a late flight you couldn't do any better than this.

    2
    « Cracked »

    I think another person reviewed room 306 about the water flooding out of the shower. 306 is "Accessible", meaning it's a handicap room. My biggest complaint is the bathroom. The tiled floor is cracked and has missing grout. The "roll in" shower quickly floods the outside of the shower. I had the bathmat in place but it was soaked. The water running out of the shower was not a seep and I did not have the shower head pointed towards the curtain. The floor drain is not flush with the floor and is probably not ADA compliant. It's 3/4 an inch recessed and a trip hazard. There wasn't a chair for the desk, the thermostat was awkward to get to, there wasn't a luggage stand and the queen bed was worn where everyone sat. The breakfast was usual and there wasn't a crowd. The people at the desk took my complaints with pen in hand making notes. We like Best Western + and have stayed in them across the country but this wasn't a good experience.

    5
    « Awesome stay »

    Close to downtown didn't take more than15 minutes to get to 6th st and awesome waffles in the morning!! Definitely Good choice for being last minute trip. Would definitely be staying here again even gave us free cookies when we check in only bad thing I would say is people need to learn how to park

    4
    « Water, water everywhere »

    I asked for and received a room with a walk-in shower. But the lack of a water dam allowed water from the shower head to seep onto the middle of the bathroom floor. It was obviously a prior problem as the tile of the floor had been reengineered with a deep drain hole - all resulting in a dangerous slip/stumble and fall situation. So be careful if you used a bath with the walk-in accommodation. A simple rubber dam on the shower floor would prevent all of this. I also was not able to obtain a ride to the airport on the early 5 am shuttle as an airline crew had priority. I had a 6:00 show time for an international flight. The hotel staff was at a loss as to how to accommodate me and offered no alternatives. I will use a different hotel the next time I travel when an early check-in is required at the airport.

    5
    « Leonard and Sherry Dunlap »

    The entire staff was very professional, friendly, helpful and accommodating! We had a great night's stay and would return to this location when in Austin again! Everyone greeted you with a smile and had such a positive attitude!

    4
    « Time to go Home »

    After a week long road trip and a flight home the next day was not disappointed with this hotel. Rooms were large and modern as was the bathroom. Staff were very helpful and breakfast although not a large choice was plentiful. Transport to airport was on time. Typical airport location not a lot to do if you have no transport.

    5
    « Would stay again »

    No problems here except the parking lot is poorly lit. New property so I'm sure they'll have more lights soon. Other than that - great stay! Breakfast was good and staff was friendly and professional.

  • 5
    « best Western Airport Austin »

    I just stayed at the Best Western Airport Austin Hotel this week. The hotel was almost new, It was a few minutes from the airport. It was a short 10 minute drive to Down Town Austin. The staff was very helpful. The Hotel was nicely done. It was a great experience.

    5
    « Best Western Drake »

    Newer hotel with all the amenities and not the higher prices compared to other chains. One drawback is there are not very many restaurants in the vicinity of the hotel. We attended the Drake Concert and wanted something away from the traffic and this hotel was a good location off the highway just a few miles from downtown.

    4
    « Comfortable, up to date and convenient »

    We stayed here to be close to the 4th July Willie Nelson picnic and it was perfect for that. Good modern room but we didn't make breakfast so cant comment on that. Certainly found it comfortable and clean.

    4
    « Pet friendly, brand new (as of July 2016) spacious and cool rooms »

    I really like staying in new hotels because I am assured of the cleanliness and upkeep of the rooms. The hotel allows pets for a fee of $20 per day. This was a sensible cost as we only stayed overnight. The room was very spacious and airconditioning cool, especially important during blistering hot Texas summers Breakfast is included in the rates. And they have a gym and a pool too. Hope that you continue to keep up the quality!

    3
    « Mixed Review »

    The hotel is in a weird part of town. The landscaping is terrible and gives the hotel the appearance of beyond run down, even though it's brand new. The employees aren't very friendly. But the room was very nice, other than the batchroom lighting made it feel like I was in 15th century. I won't go back.

    5
    « Best Western Austin Airport »

    the hotel and stall were very nice. location is perfect and easy to get to. need fresh fruit at breakfast, the room was clean and bed was very comfortable. nice room and very good air conditioner. express checkout was very helpful and timely

    4
    « Enjoyerable »

    It was very nice,the staff informed me Enjoyable place's to go for entertainment,and resturant Staff are friendly and Polite.When ask question they will go out of the way to give you the Right anwser.

    4
    « everything was fine except for the foam mattress »

    Exterior and interior are great. Room size is larger than average. Very clean. Mattress was foam and very soft. could not get comfortable. Poll was clean and well kept. Full breakfast with adequate selection.

    4
    « Good hotel »

    Good hotel with spacious rooms with fridge and microwave, noisy AC. Conviniently located near the airport with easy access to downtown Austin. The breakfast is ok. Private parking. Has a pool but didn't have the chance to try it.

    4
    « recent stay »

    loved this place last November.Took us to airport very early.They came and picked us up at airport very late. This time they said that they didn't run shuttle. It was free parking for 4 days and now there is a fee. Tv wouldn't work. Stayed at Best Western in Florida a few weeks ago and they gave us a meal in a bag for early departure.

  • 5
    « Simple Clean and Modern Hotel »

    Stayed at Best Western many times before. I trust the brand and so far have had no issues. So when I went to Austin last minute and needed a hotel, I found this Best Western. It's a good location, close to the airport, and very laid back. It was not crowded, the rooms were clean, the beds were comfy, and the breakfast was not bad, considering its a free breakfast. I would indeed stay at a Best Western again. In fact, I signed up with their rewards or frequent guest program.

    5
    « close to perfection »

    This place was so perfect! It was close to the airport, the hospitality of the workers was very pleasant, the sleep was very comfortable, the breakfast was delicious, and the rooms were over the top very clean. :)

    5
    « Excellent, helpful, and patient staff! »

    Norma and all the other ladies and gentlemen at the front desk were awesome! We were a large group (over 70) of school children, teachers, and parents from Guatemala, most of whom speak no English, and Norma and the rest of the staff were patient, helpful, and very understanding. I am sure the large group was difficult to manage because most of them had never stayed in a hotel before, but Norma did not freak. Instead, she controlled the chaos with an experienced and steady hand. I would also like to compliment the other guests during our stay, and while there were a few complaints, most of the guests were very understanding and encouraging. Overall, it was a fantastic experience for a group of kids that were making their very first trip to the U.S. Thanks Norma!

    4
    « Excellent value near airport »

    Room was much nicer than I expected and bed was comfortable. The only issue is finding it. It is very poorly marked and the entrance is on a different street than the address. I heard multiple people comment as well (it took me 10 minutes of driving around to find it).

    5
    « Good night sleep »

    The room was clean and comfortable. Breakfast had hot and cold selections as well as gluten free options and was very good. There were various juices to pick from and a cappuccino machine as well as coffee with flavors to add in. Conveniently located near highway.

    4
    « Good hotel, but beware of night bus trips! »

    Can't find any fault with the hotel itself. Room was clean and spacious, shower was brisk, breakfast buffet at no extra charge was provided and wifi was free. You can schedule yourself for a shuttle for Austin Bergstorm airport as well. A word of warning if you take a bus from downtown Austin at night: It is VERY EASY to MISS the bus stop in the dark!!! I was on a southbound 350 bus and was desperately looking out for the bus stop closest to the hotel but it was unlighted and I forgot the landmark (a Mobil gas station) for stopping. I missed the stop AGAIN when back tracking on a northbound 350 and ended up where I started. I only got back to the hotel on the LAST southbound 350 for the night because I met someone who was stopping at the same place as me! I don't know if this and neighbouring hotels can prevail on the city council to light up the bus stops and install signs saying 'Stop Here for Best Western etc hotels' or program the announcement into the bus info screens!

    4
    « Good Hotel - Reasonably Priced »

    This hotel is very close to the airport. Our room was exceptionally clean with comfortable beds, microwave and refrigerator. Breakfast consisted of (make-your-own) waffles, scrambled eggs, bacon/sausage, oatmeal, pastries/breads, cold cereals, fruit, juices, coffee. Ample seating in the eating area with a television and complimentary newspaper. Since you enter the hotel from the rear of the building, better signage would be helpful on the street side; it's easy to miss the drive especially after dark. Additionally, unless you get a parking spot directly in front of the building, you must park on the other side of a short block wall with no stairs in the middle - so you must walk with your luggage quite a distance to the door after parking. This could be problematic if walking is an issue. The only down-side was the noise of the air conditioning unit. It awakened us each time the fan motor kicked in... Overall, it was a good experience and I would recommend.

    4
    « Roomy »

    The hotel is only 10 minutes from Austin airport so perfect for early morning travel. I found the staff on reception to be very friendly and helpful, the hotel is clean and well maintained, and my room on the second floor was huge. A breakfast buffet is offered, however it is very limited and there is no bar or restaurant on site. As it is a new hotel I find the lack of a bar to be a design shortcoming and with such a facility would have been happy to award a 5/5 rating.

    5
    « Great stay w/ airport shuttle »

    Got to hotel at 230 am ---late arrival from missing planes in Houston...very nice desk attendant...set up everything quickly to get us to rooms fast to enjoy some rest before 6 am flight...Shuttle was outside at 550 am and got us to airport very timely and smoothly...highly recommend for ease and also the property allows cars to stay on lot for long term parking needs and very reasonably too....

    5
    « great time »

    good hotel. really happy with my stay. would recommend to anyone looking for a reasonable and nice hotel to stay at by the austin airport. the staff was super friendly and easy-going. hotel was clean. room was clean. breakfast was pretty good for a hotel breakfast.

  • 5
    « For the price and location, it can't be beat! »

    We just stayed here for a long weekend and I happy to report that the hotel exceeded our expectations. From the customer service to the cleanliness of the room we were pleasantly pleased. We will definitely be staying here again next time we're in town!

    3
    « A No-frills place to sleep »

    The room was fine; had a fridge and functional, small TV. However: the shower head's one of those smallish, cheap, black plastic kinds; the Wi-Fi ran at about a quarter of the speed that I'm used to; the continental breakfast offerings are standard, low-cost fare; the hotel has no restaurant or bar; the nearest restaurants are about 1/4-mile or more away, over the highway; and, you get "all" of this for $150 a night!

    3
    « Average to Above Average Best Western Plus »

    The hotel was well located for the purpose I was in the area. Room was clean, the wifi worked, nothing exciting about this property. Breakfast was consistent in both content and presentation, and would do with some variation from day to day, the waffles were pretty good.

    4
    « Great Value and 15 minutes drive from 6th St »

    Really great price and 15 minute Uber to the fun Dirty 6th. Breakfast had a good variety; the waffle maker was my favorite! Also great service and the speedy phone check out option was perfect for an early morning flight.

    3
    « No AC and shower curtains too short »

    I will say that the rooms are well appointed and would otherwise be another point higher but the AC in our suite did not work so it was 78 degrees and humid. We ended up having to move to another suite after the kids were asleep; leaving me to get 3 1/2 hours of sleep before getting up for our flight. The shower curtains in both suits were too short and water got all over the floor. No compensation for the poor experience either.

    5
    « SXSW week »

    Norma at the first desk was awesome ! Our stay was great for the week we were there for the festival SXSW. For our first time being in Austin, Texas it was definitely a wonderful experience do concern on coming back next year ! This time we will make sure to make our reservations in advance to be well prepared. :-)

    5
    « Thank you Norma and Staff »

    Our first time to stay with Best Western. We were planning on staying at a hotel in Bastrop but were able to secure a good rate with Best Western. Staff was friendly and Ms. Norma went above and beyond from our reservations, to check in, and to making our stay a great experience. We will definitely stay at this hotel when we are in the area!

    5
    « Very impressed. »

    Our stay was excellent. The room was clean, the beds were soft, the air conditioning was cold, the breakfast was hot, the staff was very helpful, and the showers were hot. The only downsides were that the eggs were plasticy and the location is sort of confusing, but GPS takes you right to it!

    4
    « Clean and Comfortable »

    I utilized the TripAdvisor app to find a place to stay and this was the second to cheapest one (I don't choose the cheapest hotel ever...). The continental breakfast was good, and I especially liked that the waffle irons that are in the shape of Texas! The staff was friendly and I would stay here again! The only issue we had was getting to the place, which is NOT the hotel's fault.

    4
    « Nice stay »

    Hotel is located close to airport. The rooms are clean and well maintained. The breakfast selection is great. I was very pleased with the staff. Everyone was very helpful and polite. I would definitely recommend this hotel to any Austin vistor.

  • 5
    « Great customer service. Extremely flexible & great prices »

    Norma was amazing she helped us get checked into our room smoothly. The room was very big and clean. They served a very good breakfast with Texas shaped by waffles. The hotel is only a few minutes away from the city and its very easy to navigate too. Norma was amazing we actually booked our room for one night short and she was able to work with us to make sure we had somewhere to stay. Awesome place to stay if your lookin for quality at competitive prices with excellent customer service.

    4
    « Would stay again »

    Stayed here for SXSW festival and utilized shuttle service to get downtown. Property is newer and rooms are very clean. More spacious rooms than your average hotel. While clean, my room did have some strange smells a few times. On my last day, it smelled like leftover Chinese food. Not sure why. Pool is very small. Probably caters more to business traveler who is not going to use the pool anyway. Not much equipment in the exercise room. Treadmill is nice. Elliptical wasn't what I was used to, I didn't like it. There was also a recumbent bike and a weight machine. No free weights, yoga mats or water. Continental breakfast includes waffles you can make shaped like the state of Texas, oatmeal that seemed to be swimming in butter or oil? (Packets also available.) A few cereal options, pastries (the ones I tried were kind of dry). Low-fat yogurts. Scrambled eggs, bacon and sausage. Apples and oranges, although they didn't look very fresh/appetizing most days. The one day I took an orange, it was very dry inside. Juice, regular coffee, and then a machine that makes the fancier coffees. Staff is very friendly. Free shuttle to/from airport. Free wifi that works well. There is a Starbucks and a Tex-Mex restaurant within walking distance, but you do have to cross a very busy/fast intersection. Not ideal to do with kids. There's a hotel on the other side of interstate right behind that strip mall if you want to be in closer vicinity to Starbucks.

    5
    « Best Western...Best Staff and Accomodations »

    I made a last minute reservation at this property due to a family emergency. After making the 26 hour drive and getting into town around 9:00am, I was able to check-in right away and get some sleep. Norma went out of her way to make things as simple as possible. I really appreciate that. I would recommend this property to any one coming into the Austin area. The hotel is fairly new, has above average amenities and the staff is one of a kind. HUGE THANK YOU TO EVERYONE HERE!!

    5
    « Great hotel, worth to book! »

    This is a great hotel. Excellent service and very friendly staff. Within a few minutes you drive into town. Rooms are clean and spacious with a enormous high ceiling. Room has flat TV set, fridge and a fully equiped bathroom.

    5
    « Best Secret »

    The price for this hotel and the quality is exceptional. Wish I knew about this place before. Would have stayed here the other two days. But unfortunately only found it on the last day. If I ever return to Austin this will be the place I stay at. We really enjoyed our stay. Best kept secret is this hotel.

    3
    « Terrible signage and poor lighting-Hard to get to »

    The Best Western can be seen from the highway; it is off Riverside. Take the second exit after seeing the Riverside sign or you'll be heading toward MetCenter. Best Western isn't responsible for this one, I guess the highway department is. Go to the first exit off Riverside, not the second as the map indicates. The second is now covered by new construction and the little street to the Best Western isn't visible at night-no lights, no signs. The motel is visible from the freeway. Visitors coming here can find it eventually, but in the dark, in a rented car it is not a promising introduction. Staff is friendly. Beds are nice. Room had only 1 packet each of decaf and regular coffee. If 2 people want regular, forget it.

    5
    « Excellent staff and accomodations »

    I have been staying at this hotel every week for close to two years. They know me, know my room preferences and do a great job of making my stays smooth and uneventful. The staff is great and I highly recommend this Best Western.

    2
    « Noise, noise, and more noise! »

    Soccer team occupied rooms directly across my room, partying all night until around 415am. At around 830am, they were up beating on doors and hollering. Front desk clerk made no effort to restrict rooms to four occupants each and no effort to quiet them down. Worst night at any hotel I've had since 2006.

    5
    « Great Stay! Great value. »

    Great hotel! Staff is exceptional; felt like family. Stayed on business; Starbucks just across the street. Great location... utilized airport transportation. Super comfortable bed! Just a really overall great experience.

    3
    « Nice hotel, great staff, not 4 star »

    Attention to detail! This was a newer, nice hotel not 4 star though. The bad- no water pressure in shower, bathroom door would stick and was extremely loud, carpet tacks poking through kept stepping on. Beds were ok. The good part was it was clean, the staff were extremely helpful especially the evening blonde woman (sorry didnt get your name!), its cheap, has free parking and only a $10 uber\\lyft ride to downtown.

  • 4
    « Nice, clean Hotel »

    My husband and I recently stayed here for just one night since we had an event at UT to attend. The hotel looks fairly new and our room was very spacious and clean. The bed and pillows were very comfortable. There was also a great free breakfast in the morning with a lot of option. This hotel is just out of downtown but was easy to get to where we needed by either driving or taking Uber. Also the price is much better staying outside of downtown vs staying right in the center of the city. I would definitely go back.

    4
    « Nice, spacious rooms, no safe (?) »

    Awesomely friendly staff, really clean and spacious rooms with 10-12 ft ceilings, comfy beds. Our room, double queen, didn't have a safe, not sure if this is just something that this hotel doesn't provide, but honestly I'd rather a safe in room so I don't have to lug my stuff with me to dinner. Also, this particular room didn't have a remote for TV, which I really didn't need that much, so I mentioned it at checkout. Overall very nice nightly stay.

    5
    « Quality and Clean outside downtown »

    This new property was well maintained - clean rooms, friendly staff. Mid way between downtown and airport. A great value if being downtown is not an essential part of your visit. The free breakfast is very nice...

    5
    « Great Hotel »

    The hotel and rooms were Very Clean and very updated rooms!There were Flat screen tvs and very comfortable beds. Breakfast was great. Close to airport. This is a very nice Best Western hotel. I haven't gone wrong with a Best Western yet.

    4
    « Love best western »

    my experience was great. the breakfast at this location was not as great as others but okay. washer was inoperable. couldn't buy razors none there. the hotel was very clean and the staff was great. would recommend and will stay there again.

    5
    « Great Place »

    Lost My Medicine at airport Cheryl was wonderful help directing me to a pharmacy for emergency meds because I was flying out of the country Rooms where Very nice Breakfast was wonderful service was good. If you have an early flight make sure you arrange a cab

    5
    « Just what I expected »

    Everything was good except the water pressure. It was OK but not great. The building is hard to see from the road because of the trees. Check in was fast and efficient. Bed was a little soft but ok. Breakfast was scrambled eggs and sausage.

    4
    « First trip to Austin »

    This hotel has nice size rooms and a good size breakfast area. This is definitely a comfortable place to sleep and rooms were quiet. The breakfast is a nice start to the day but the selection is typical fare. The hotel is about a 15 minute drive to Austin and closest to the trendy SoCo area. The business area has computer access and a printer. The morning attendant helped us with a fax which was great. The only minor complaint was a broken washing machine with no "out of order" sign on it. I lost $2 finding out it was. I wish the machines could alert your phone the status of the machines (available, washing, drying) etc to avoid trips. This was not a deal breaker for me. Just an inconvenience.

    5
    « Book free shuttle to airport in advance.... »

    My only complaint was this.... when we arrived around 8:00PM, the shuttle for the next morning to airport was already full so had to pay $13 for a cab! One of the main reasons I chose this hotel was for free shuttle

    5
    « Wedding »

    What can I say but amazing. From Norma at the front desk to the whole staff they were nothing but polite and helpful. We forgot to request a crib for our granddaughter and the had one for us. We need a highchair for a wedding that we were attending so instead of me buying one they let me borrow theirs. I highly recommend the Best Western PLUS Austin Airport Inn & Suites to anyone traveling to Austin TX. If we ever go back we will be staying there again.

  • 5
    « Excellent hotel off the beaten path »

    This is a great hotel that is located near the airport, but situated off the main highway. The rooms were comfortable and very spacious. The hotel staff were incredibly friendly and helpful. There was a slight problem with my bill. I had to check out at 4 a.m. and by the time I boarded my early morning flight, the issue was resolved. Excellent customer service!

    5
    « Great place »

    I have been staying at this hotel every week for over a year. Great consistent place with no surprises. The staff is very helpful , the rooms are always in great shape. I recommend this location to anyone working in downtown Austin.

    4
    « Overall a great place to stay »

    This hotel is close to the airport, which is extremely convenient. The lobby is also very nice and the staff were great. The room was clean and very spacious. The breakfast was okay, nothing great about it. However, overall, I am satisfied with my stay.

    1
    « DANGEROUS HOTEL »

    First and foremost, the staff is rude and careless. The hotel likes to use "the van will be right there" line. The van doesn't show up when promised or as requested. Additionally, their beds are DANGEROUS. My bed in room 303 collapsed. I found a piece of plywood holding the mattress up. They know this is a problem as still assigned me the room because "that's all that was left". UNPROFESSIONAL, RUDE, DANGER

    5
    « Great Airport Hotel »

    The first impression was perfect. At the airport, the shuttle is efficient. Mini van for small family. Shuttle for big families. I'm an Eco friendly people.The room is perfect not like the airport hotel, very new room, carpet still soft. Staffs are very friendly too.

    4
    « Under €100, nothing wrong with this! »

    Needed an airport hotel as we landed at 2am.. Had pre-booked this. Friendly and helpful service... rooms very clean.. beds very comfortable.. and under $100 for the night! Not bad at all. Plus free wifi And all this on Grand Prix Weekend!

    5
    « Excellent stay »

    The hotel was very clean and looked brand new , was surprised when they told me they had been open for 5 yrs. I am handicapped and they provided me excellent service ! Will stay there again for sure !

    5
    « Comfy and friendly »

    After a very long flight the lovely comfy bed was most welcome.Hotel staff were very friendly and helpful, hotel shuttle was very prompt when called.Room was spotlessly clean, we asked for a quiet room and that is exactly what we got.Breakfast was more than adequate to get you going for the day.Excellent wifi.

    3
    « Problems With Cheryl »

    When a desk clerk calls in to an employer - to make a complaint on an employee due to the fact that the employee filed a complaint with Best Western Plus Airport Inn & Suites. Cheryl the desk clerk had the nerve to tell me (employee/customer) not to call back and kept hanging up the phone. The last straw was when she (Cheryl) called my office to speak with my boss- which I am his assistant- I cannot believe that is Best Western's Policy...........Does Cheryl call everyone that files a complaint to the 800- of Best Western? Makes you wonder

    5
    « Excellent hotel »

    This Best Western is in a convenient location and is very nice. The staff is friendly and professional. The bed is one of the most comfortable mattresses in a hotel that I have slept on in years! The room was comfortable and the bathroom was spotless !

  • 4
    « great hotel »

    I knew it was going to be a nice hotel when I pulled into the parking lot and saw airline personnel leaving. the room was spacious, spotless and very convenient. the breakfast was also really good. If I go back to Austin I would definitely stay there.

    5
    « Exellent 3 day stay, Felt like home. »

    Had reservation for COTA race. Arrived a bit early and our assigned room was ready on 2nd floor. Cheryl S checked us in and we felt right at home. She welcomed us as rewards member and informed us about the hotel. There were some minor issues with the room which we informed the manager the next morning and she insisted we move to another room after breakfast which we did. The manager really cares about the hotel guests and we really appreciate what she did for us. Breakfast starts at 5 AM each day because many guests fly out early. The breakfast was very good, as the usual coffee, juices, pastries, breads and waffles but also included eggs, sausage and yogurt. Cheryl always welcomed us back when we returned from the races or even back from dinner each night. It is little acknowledgements like this that made our stay very enjoyable and made us feel at home. The rooms are large and the bed are comfortable. The Wi-Fi works great. However, the HBO and Showtime did not work which they reported to the cable company. The guest laundry costs $2.00 each (Wash/Dry). We would stay here again next year if rooms are available. About ALL Hotels in this area - There are 4-5 other hotel brands in this area and the rates ($$$) are slightly higher than average because all these hotels are within minutes of the airport.

    4
    « Good value for your money »

    This was real value for our money. On the price we got, we were used to staying in 2 star motels. Now we got very nice hotel room, with modern look. We had wheelchair accessible room (which we didn't need) so bathroom was bit different. Problem was that shower-head was very low and whole bathroom floor was wet after you took a shower. So ask for normal room if you get accessible room.

    4
    « Great Place »

    Great accommodations and good breakfast, Excellent wifi, and prompt airport shuttle. Very friendly staff. All hotels in the area were sold out, but these guys thankfully had rooms. Not my first selection but I'm VERY happy we got a chance to stay here..clean and fresh!

    4
    « Nice hotel- although over priced! »

    Stayed here for one night after flying in late night to the airport. Room was lovely- big and comfortable. Breakfast was good and they offered a free shuttle bus to the airport. However, to be honest the overall cost of the room was simply too much for what they are offering.

    4
    « Texas Trip »

    the overall experience was good except for the shower curtains were about 6 inches too short. Other than that, it was a good experience. The staff was friendly and the location was perfect for what I needed. The parking lot was too small but the property was well maintained.

 

Getting to the hotel ...

All directions
·From: Austin Bergstrom Airport. Exit airport and make left onto Hwy 71 West (Ben White Boulevard) go two miles and make right on Riverside Drive (traffic light). Make first right onto Discover Lane and the BEST WESTERN PLUS Austin Airport Inn & Suites is on the left. ·From: I-35. Take the exit for Hwy 71 East (Ben White Boulevard) travel three miles and make left on Riverside Drive (traffic light). Make first right onto Discover Lane and the BEST WESTERN PLUS Austin Airport Inn & Suites is on the left. ·From: Hwy 183. Take the exit for Hwy 71 West (Ben White Boulevard) travel 0. 50 mile and make right on Riverside Drive (traffic light). Make first right onto Discover Lane and the BEST WESTE...

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