BEST WESTERN Hotel Ellerslie International,  Auckland

4.0/5  - based on 101 guest reviews.
2 Wilkinson Road, 1060, Auckland, New Zealand - See map
+64 9 5251909 +64 09 525 1465

Destination

Dates

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
  • Wireless internet connection in public areas
    Wireless internet connection in public areas
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TripAdvisor Traveler Rating
based on 104 traveler reviews
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Stay at this 4 Star Auckland motel, ideally positioned just off the Ellerslie Penrose Motorway Off-Ramp, 15 minutes from airports and a short bus or train ride to the Auckland CBD. Enjoy the local attractions of Auckland like the gardens and markets of Aotea Square, Viaduct basin, Auckland Harbour, and Sky City Casino. Welcome to the Best Western® Ellerslie International, a modern establishment offering superior units and high-speed wireless Internet access, ensuring a memorable stay. Relax in the lounge bar by the heated swimming pool or dine in the a la carte restaurant - open for breakfast and dinner. Other amenities at this Auckland motel include queen-sized beds, air-conditioning and Sky cable television. Upgrade to an executive studio room and enjoy a spa bath. There are also one and two bedroom family units for those needing extra room. For superior customer service and a convenient location in Auckland, make a reservation at Best Western® Ellerslie International today and save!

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 104 guest reviews
Certificate of Excellence
Traveler's Choice

 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
38
Verygood
 
42
Medium
 
16
Poor
 
7
Horrible
 
1
Business Business 41
Couples Couples 25
Family Family 20
Friends getaway Friends getaway 6
Solo travel Solo travel 4
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Ellerslie International,Auckland
  • 4
    « Nice affordable accomodation »

    Rooms are a good size, clean and well maintained. It is a short walk to the Ellerslie shopping area where there is a good selection of restaurants and bars. This hotel is a way out of Auckland central but public transport is close at hand to take you into the city however having a car would be an advantage.

    4
    « Reasonable Hotel »

    Reasonable price for Auckland good facilities excellent staff, location easy access to and from motorway and central CBD. Good restaurant and great staff. Bit noisy fro traffic on road but not too bad if in rooms at rear of hotel. Excellent conference facilities.

    3
    « Old building, seemed a bit tired but very comfy spacious rooms »

    The building was a bit old but very clean, spacious, nice confy 2 seater lounge and recliner chair. Huge spa bath in the ensuite. We were on the 2nd floor, no lift, thin walls. No fly screens on any windows - but also no issue with mozzies or flies. Nice little area for tea/coffee making. Local paper delivered each morning which was great. Good location - large shopping area only 1km up the road - 10 mins walk or couple of minutes drive with plenty of choices for eating in or take away plus grocery shops, banks etc.

    4
    « Good for the Price »

    While you can tell right away that you are not in a luxury resort, this Best Western offers good value when you just need a clean bed and bathroom. Actually the bathroom was rather flash with a spa bath and first class toiletries. The rest of the room was large but in need of renovation as the furnishings and paint looked rather tired. The staff was great, free wi-fi ok for e-mail and light surfing, lots of TV channels and free parking (a rarity in Auckland these days). The price was a full $100/night less than near by properties so it was certainly acceptable.

    4
    « Business trip, clean complex and polite staff »

    My stay was on a Monday and Tuesday and it was busy but you wouldn't have noticed that because All the staff were fantastic from check in through to room service. Nice location and enjoyed my two night stay. Food was good and very prompt room service. Comfortable bed and my husband enjoyed the gym. His comment is that the staff were very helpful, including his time when he did a load of washing. Reasonable price venue and food. Thanks.

    4
    « Very pleasurable »

    Very Pleasurable Stay nice clean rooms staff really friendly and helpful, mine was a business visit for 2 nights used the conference rooms which were very adequate also the meals are fine and fill you up.

    5
    « A great stay »

    I think this was my fifth or sixth time staying here for work. I prefer staying in the rooms closest to reception as i find them super quiet. All the staff are a pleasure to interact with and really do go out of there way to give you a great stay. Wiifii is excellent....i was able to easily connect laptop and two phones. The shower is roomey with great pressure. I highly recommend the restaurant. The food is generous and delicious.

    4
    « Family Unit »

    We came to Auckland from Matarangi to meet with my son Daughter inlaw & grandson,they live in Melbourne & came over for a friends wedding. We all stayed in a family unit(5),it was ok but the setup was weird,there is only 1 downstairs bathroom & 2 bedrooms upstairs,you had to go through the main bedroom to get to the smaller one which had 2 single beds.Apart from having to negotiate the stairs in the middle of the night it was all good,stayed 3 nights.

    4
    « Very comfortable stay »

    I had two nights here. My welcome was awesome! My room was spacious, bed was comfortable, shower and towels were good, had a heater and good lighting for work. They have a microwave and some kitchen gear , but also a good restaurant with modestly priced meals. And they attend promptly to maintenance, not something all hotels/motels do. It was pretty quiet- I didn't notice when the car outside my window moved.

    5
    « Fantastic service »

    A fantastic service with total value for money. Would strongly recommend this for anyone looking for accommodation on a business trip to Auckland. Nothing is a problem for the friendly and efficient staff here. I was pleasantly surprised at the level of customer service. Will definitely come back here for my next trip to Auckland.

  • 3
    « Anything but the best »

    We had two nights in a standard suite in the old part of the complex and came away quite disappointed. Our unit's best days were well behind it and there was barely enough room to swing a cat. It was also extremely noisy thanks to other guests passing by our door on the way to and from the carpark at all hours, the plumbing and lots else from the room next door being clearly audible through the night and having a major intersection at the end of the driveway. While free, the internet access was far more miss than hit and never once worked over the last 18 hours of our stay. We felt we didn't receive value for our money and will be looking elsewhere the next time we need accommodation in Auckland.

    4
    « Great rooms »

    The new rooms are lovely to stay in. The spa bath is a large corner one and has nice toiletries. Very comfortable bed. Nice little coffee plunger. Easy to walk to Ellerslie shops. Unfortunately the restaurant lets it down. Dinner is often average and breakfast is below average with a very long wait and not worth it.

    5
    « Enjoyed our stay here »

    We would stay again. Staff were awesome and very helpful and cause my daughter was in a aerobics competition at 2pm we could have a early check in and get ready before we headed there. We stayed in the 1 bedroom and it was perfect for us, we had no problems at all, very clean and tidy and a good size. We both slept well.

    3
    « The second time we've stayed »

    The first time we stayed here the noise from a wedding party was a problem. This time Sunday night was spoiled by the air conditioner next door. Still running flat out at 2am. The rooms though are comfortable and the team friendly. If the location suits stay here. It suits us do we will be back again. We might be picky about our room though.

    5
    « Wonderful! »

    This motor inn's rooms were very accessible and luxurious. The staff were all excellent and very friendly. We became good friends by the end of our stay. There was also an excellent restaurant & Wi-fi worked with ease.

    5
    « Modern clean and friendly »

    Staying at this hotel on business. It was modern, very clean and friendly. The room was a good size with all the amenities and the bed was very comfortable. The staff were very helpful and the breakfast was good

    5
    « Great accommodation »

    We have stayed here twice now, a fantastic place, easy to find, great location. We stayed here for 2 nights while we attended a wedding & also another time before we went overseas. The rooms we had where big, clean & fresh. The second time we had a room with the best shower ever!!!

    4
    « Value for money »

    This is a reasonable good Motel to stay if want to visit the area for any specific reason like I did for business. It is my second time I've stayed here. It is a nice clean Motel with reasonably good facilities. The Wi Fi was free but the quality of the reception of the Wi Fi was poor. Also, the Wi Fi seems to cause my emails from at least 2 weeks before to come through multiple times, which meant that I would receive over 4000 emails a day for 6 days. It is the only Hotel/Motel that affected my emails in this manner. However, this Motel is also close to some nice cafes and restaurants, so all in all, a nice place to stay.

    4
    « Handy location »

    We stayed for 2 nights, in family suite which had 4 comfortable beds, 1 queen & 3 singles. The room had recently been partly refurbished & had new carpet & new bathroom fixtures apart from a older cream shower unit. The kitchenette was clean & tidy with a small dishwasher & the unit was clean & tidy. The staff helpful & friendly. Good central location in Auckland. The first night we had some noisy family neighbours who kept us awake until early hours, but had a good nights sleep the 2nd night. We would stay again.

    5
    « Fantastic hotel »

    The staff at this hotel were amazing, we had 2 rooms booked and they perfect for our stay. A short walk up to the shops where there are a heap of restaurants, bars and bakeries ect, we stayed at this hotel because of its location it was close to Mt Smart stadium. The staff were always happy to help when we needed taxis or buses and if we travel to Auckland again we will definitely be staying here

  • 4
    « Good-to-excellent accomodation »

    From check in to check out, I was highly impressed by the friendly staff as well as the room I was in ; spacious, clean and well kept. I was pleasantly surprised that it was quiet at night which made for a good night sleep. Slightly out of the way, a distance from Auckland CBD but still manageable. Will patronise it again and would also recommend to others. Thank you to Tatya, duty manager at check in. Efficient and super friendly.

    5
    « Excellent »

    My work uses these guys for when I'm in Auckland - nice and handy. Always pleased. Friendly staff, nice clean facilities and a restaurant with tasty simple food. Bonus this time I was upgraded to a premium studio free of charge... one word - wow!

    5
    « Great place »

    I have been to this Motor Inn on 5 occasions ranging from a day to 4 days, I found it to be very clean at all times as well as well equipped with all the items required. The new rooms are fantastic including large bathrooms with corner spas. Meals I feel are well presented and tasty, they are more than happy to deliver to your room if requested. If you are in the area I recommend a stay here.

    1
    « Horrendous experience! Never again! »

    I recall we paid we paid about $177 for this accommodation. To begin with, it seemed quite nice; 'sitting area' with all mod cons, plus 'kitchen area', bathroom, and seperate bedroom the latter without windows or ventilation. The only natural ventilation arose from opening the 'sitting area' door onto the public landing, so the Aircon (also in the main sitting area) was essential. The Aircon did not work however, so we reported it to Reception, who sent someone to adjust it on three seperate occasions, and left us an additional fan each time. After 23.00 hours we complained again to Reception, who we understand sent the owner, Mr Murray Wansbone. I explained that I have Myeloma, a life limiting cancer, and that the excessive room temperature was making me feel extremely unwell. We were told that there were no other rooms available, but after much complaint, we were offered a suite at around 00.00 hours, and moved there for the night. In the morning, I complained to Mrs Margaret Wansbone at Reception, who eventually agreed to a partial refund, until overruled by her husband. We were told it was all our fault! Our treatment here was appalling, and we'd have had a more comfortable night sleeping in the car! Avoid at all cost! Note that later during our holiday, we tried to book TWO nights at Wellington's Best Western, only to be told that they would charge us for a minimum FOUR nights, despite only having a room available for three! Madness! Needless to say, we declined, and both experiences mean we'll never stay at Best Western ever again, anywhere.

    3
    « Good accommodation, far from CBD »

    Lady at reception was friendly and checked us in quickly. 3 adults stayed in Room 27. It was located on the ground floor and had no view. It was clean and a decent size. Had a toaster, fridge, cups/saucers, mugs, glasses, crockery and cutlery. No dining table. Our first visit to Auckland. Hotel is located far from downtown (CBD) so we had to take either the train or bus which cost NZD 4.50 for a single adult journey which was about 30 minutes long. We found this very expensive.

    2
    « Not impressed »

    My son, 11 mth old and I stayed in the older wing one bedroom apartment (Apt 17). The carpet and couch were filthy and the bottom of the shower looked as though it needed a good scrub. One of the locks on the front window were broken so you couldn't close the window properly. We were supposed to stay for 2 nights, but the first nights stay was so uncomfortable that we only ended up staying one night. The staff however were brilliant! If you were looking at staying here my advice would be, when booking ask for one of the newer rooms as per the picture

    5
    « Great Room »

    I recently stayed here for two nights on business. My room was superb. Very clean and well appointed. The staff were great. I had breakfast in the restaurant which was ok, but not cafe style. At night for dinner, we strolled 5 mins up the road to the local restaurants... Great selection of food... Mexican, Indian, kebabs etc. Easy access to motorway. I would recommend this hotel .

    2
    « Old room, grubby bathroom, very '60s motelish. »

    We were booked here for five nights but stayed only one. Our room was in what seemed to be the old wing. It had a sliding glass door like an old motel. The bathroom was in need of refurbishment, the lino didn't meet the walls and there was mould in places around the shower module. The bar and dinning room are very utilitarian. The staff were friendly and helpful. I suspect that the rooms in the newer wing would be fine and had we been there our experience may have been different. The price is reasonable.

    3
    « Expected better »

    My wife and I stayed 5 nights in a 1 bedroom unit and my son and his wife stayed 1 night in a studio unit in the 1st week of January.We arrived at 2.00 in the morning from Australia.In the bedroom they have a skylight that was left open the 1st night.We closed it after waking very early in the morning having got very little sleep.The maintenance in the 1 bedroom unit was poor.The studio unit was in better condition but lots nosier. In our 1 bedroom unit the telephone could not make calls.The bathroom tap was so stiff to turn off and on that my wife struggled to turn it off.One of the window catches on the low level windows did not work so the window was never properly shut.There was mold on the curtains. On the last afternoon before our last night it rained.There was a hole in the ceiling that I noticed when we arrived.That afternoon the cleaners put the rubbish bin from the bathroom under the leak and it was almost full to the top by morning.It was placed in such a position that you struggled to walk around the end of the bed.I would have thought they would have changed rooms for us because of this leak.All of the maintenance issues I believe they knew about and did nothing about.I did notice on the reviews I read before I booked the unit everyone said the units were clean.This is true.The cleaners do a good job. I regularly visit Auckland but will not be returning to Best Western Ellerslie.

    4
    « Good again »

    I visit Auckland each Easter and always stay at this Hotel, Murray and his wife Margret are most congenial hosts. This hotel,while located on the south side of Auckland , is only 200 meters from the motorway, making it easy to get to all parts of Auckland. Good dinning room, reasonably priced, good comfortable rooms.

  • 5
    « Friendly Haven! »

    What a fabulous hideaway - the staff were amazing, as was the room [ well it was sort of a flat really! ] Gym and pool too........ Nothing was too much trouble from front dest to the girls in the laundry room. Just what you want when youre travelling around and need to catch up. They lent us towels for the beach even - difficult to pack in suitcases when you're travelling with a family. Best place I've stayed in ever tbh

    5
    « One night stay »

    Booked in here, because our normal motel has closed down. This place is as good. if not better in lots of ways. Made to feel very welcome. Clean and fresh room. Loved that the place had a restaurant onsite. Had breakfast next day. Waitress needs to read menu and remember breakfast comes with toast, but apart from that we will be back.

    4
    « Always a first class outfit »

    Conveniently located this is a favourite location. Arrived to a well appointed room. Comfortable beds. Clean. Quiet. Breakfast delivery in adjoining restaurant was a bit slow. Error rather than service, but gracious waitress put it right. Highly recommended.

    4
    « An above average motor Inn catering for the corporate guests »

    I booked an Executive Room, but was upgraded to the Premium Suite free of charge. The room was very comfortable complete with microwave oven and a mini bar in the fridge. The bed linen was changed daily and room amenities were of very high standard. Although the website said internet access would be at $20 a day, it was actually complementary. My only little gripe was that the management required the guests to personally go to the reception for the username and password, and would not give them over the phone - a bit of pain when you are already in pajamas and the weather out there is wet. The room is adequately sound proof. There is a glass wall separating the bathroom and the bedroom with no blind or curtain making the room suitable only for intimate couple or single occupant. The location is great and convenient next to the Ellerslie motorway interchange. Overall a very good accommodation I can recommend.

    4
    « Good motel-style hotel »

    Standard motel room - clean with basic amenities such as microwave, pots and pans, crockery and cutlery. I had a problem to get the tv going, but the receptionist came quickly to sort it out and teach me how to use the system. A built-in CD player on the wall (but who travels with a collection of CDs these days?). I had one meal in the restaurant which was served promptly and was tasty and well cooked. Friendly service in the dining room. Bus and train to Newmarket and the CBD are nearby. The only downsides - no lift to second floor rooms, and outside access to rooms means you have to walk in the rain to the restaurant.

    5
    « Great place to stay »

    I have now stayed at this motel 4 times this year as part of my travel to Auckland for work. Although this place is quite large and has a confirenece centre I keep going back as the rooms are quiet and well maintained plus the restuarant serves great food! I would especially recomend the Scotch fillet as it just melts in your mouth. The front desk staff (Brenna & Soraya) are great with nothing being too much of a problem. And Kim in the restuarant provides great service. All in all I would recommend this establichmnet if you dont need to be in the heart of Auckland as its also close to the Motorway so touring is easy.

    5
    « Perfect! »

    Love this place. I have stayed here for work a couple of times each year (for 5+ years), The owners and staff are lovely, the price is reasonable and the rooms are fantastic. Restaurant is reasonable.

    5
    « Friendly and clean »

    We stayed here for 2 nights while visiting family. Easy to find, just off the motorway. Good free parking. We asked for a quiet room and could hardly hear any noise. Friendly check in and helpful service. A big studio room with King bed. Very clean and a strong shower. $3 laundry machine and dryer which we used.

 

Getting to the hotel ...

All directions
·From: east. The Best Western Ellerslie Interational is located 15 kilometers east of Auckland International Airport and 500 meters from Ellerslie Panmure Highway of Southern Motorway.