BEST WESTERN PLUS Hotel Haarhuis,  Arnhem

3.5/5  - based on 279 guest reviews.
Stationsplein 1,, 6811KG, Arnhem, Netherlands - See map
+31 264427441 +31 264427449

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 281 traveler reviews
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The BEST WESTERN PLUS Hotel Haarhuis is a four-star hotel in the romantic park city Arnhem. In the lively center you can wander around in the numerous shops or rest in one of the many cafes, restaurants or terraces. Our hotel is completely non-smoking and offers 118 nicely appointed guest rooms, all with shower and/or bath, commode, LCD television and telephone and free Wi-Fi Internet. Our opening hours will change during the holidays: RESTAURANT Dec. 24-26: Open until 20:00, Dec. 27-30: Open until 21:00, Dec. 31 (Saturday): Open until 19:00, Jan. 1, 2017 (Sunday): Open until 14:00. BAR CLOSED Dec. 24-30, 2016 and Jan. 1-8, 2017

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Room 1

Guest reviews


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based on 281 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
67
Verygood
 
111
Medium
 
71
Poor
 
19
Horrible
 
14
Business Business 88
Couples Couples 87
Family Family 26
Friends getaway Friends getaway 40
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN PLUS Hotel Haarhuis,Arnhem
  • 4
    « Great Location »

    A few friends and I recently stayed here, while we were attending a music concert in the Gelredome. The Hotels location is very good, as it is next to the main train station, and a very short walk to the bars, clubs and restaurants of Korenmarkt. The hotel lobby, restaurant and bar are to a high standard and have a very plesent atmosphere. The room we had was one of the older rooms but was a nice large size and included a sofa area. The staff were very welcoming and helpful, and let us have a late check out. I would stay here again if I was in the Arnhem area.

    3
    « Great service - small rooms »

    The welcome at the reception was great n the service very good! However the rooms were small n not really value for money Location.....perfect So all in all okay for a 1-2 night stay but more will run you into the walls

    3
    « Nice-ish »

    Hotel Haarhuis ok to stay. The bed is comfortable however the room I stayed In had a strange shower that the water is not powerful and you need to stand there ages to actually get covered all of your body. The hairdryer was broken and I asked if they have one in the reception. The immediate answer was no whereas they could have brought me a hair dryer from one of the empty rooms. Also, the cleaner did the bed but didn't replace a dirty glass which is strange! Secondly, I have asked for a late checkout and they told me that this is not possible. I think the reception staff has changed as I couldn't recognise any of them. So overall, they didn't go further than providing a room but services you expect around the room and the hospitality was not satisfactory.

    5
    « Fabulous room »

    We have stayed here before but this time was excellent. We had a fantastic room with a quiet view not on the road. The bed was comfortable and the room well designed. It was clean and I would definitely stay again in this type of room. Staff are very friendly, polite and very helpful. Really enjoyed our stay.

    5
    « Great Hotel »

    Great hotel! Amazing staff, very nice rooms, extremely comfortable beds! Our second stay at this hotel, and would gladly return. Conveniently located across street from train station, walking distance to downtown shopping areas and bars/restaurants.

    2
    « mostly negatives, sorry to say »

    This review will be a mixed one; there were a couple of negatives (one big one) but a few rays of light as well. I had requested a quiet room when making my reservation four months in advance. When I arrived, I was told I had been upgraded to a bigger, better room; I reiterated that all I care about is quiet, and the nice front desk lady assured me that it was a very quiet room. However, it was not quiet at all: it looked out, with big unsoundproofed windows, directly onto the train station plaza, complete with trams, cars and lots of people of course. Quite a noisy room, in fact. I called the front desk and asked to change rooms, but they said it was not possible. OK, I then ordered room service: a bowl of tomato soup and spaghetti with half a lobster. The food was delivered, I swear, no more than ten minutes later, which was impressive. Not only that but the tomato soup was actually delicious! And the lobster was genuine and very tasty, though the spaghetti was mediocre at best. In any event there were a couple of positive parts to my Hotel Haarhuis experience. On other fronts, the heating was not effective, so the room was both noisy and cold. The wifi was pretty weak, but the water was nice and hot. I don't like the style of shower (open to the bathroom, water everywhere) but that's a matter of taste I guess. Overall, the hotel is extremely convenient to the train station, but is more of a 3-star property than a 4-star, in my view.

    5
    « Updated Rooms, fresh retro »

    We stayed her in September myself and my daughter in one of the recently upgraded rooms, very retro and modern! Lovely fittings in the room although glass bathroom was a bit quirky! Top class staff here, would recommend to all.

    3
    « Pleasant and centrally located »

    I found the staff very friendly. Unfortunately room service finishes at 10pm and i arrived at 10:15 on the night of a Justin Bieber concert so the queues at the surrounding food outlets were jam packed as the concert had just finished. The room was nice. I ate in the restaurant each night. The choices were limited unfortunately but the quality was fine for the price. I enjoyed my stay, apart from seeing a mouse in the restaurant one evening.

    1
    « Rooms are freezing heat is not working »

    It was less than 10 grad outside the room was freezing . I asked for maintnance and the answer was was "there is nothing i can do". I was freezing could not fall asleep. There are mantel hotels in the city i sont recomend this one.

    4
    « Good hotel for business travel, but at the front a bit noisy »

    On a business trip, I have spent a night in the Best Western Plus Hotel Haarhuis in Arnhem. The hotel is at a very central location opposite the train station Check-in was fast and efficient. The staff member checking me in was friendly and pleasant. Upon arrival, I showed the hotel employee my Best Western loyalty Card (Platinum, because I spend on average at least 20 nights a year in Best Westerns), but didn't get the welcome package that is usually offered in other hotels of this chain. However, I did receive a room upgrade to a superior room (253), The room was spacious and clean. The bathroom had a walk in shower and a bathtub. The WIFI was dependable and fast. An in-room safe was there. The room looked like it had recently been renovated. The only downside was that it was a room at the front (sideways) side on the hotel facing a busy roundabout. Noise from the traffic on the street did enter my room and I am a light sleeper. And there were some traffic works in front of the hotel and they started working at 6:30 AM making further sleep impossible. The upside to this was that I entered the breakfast room early and experienced a fine breakfast with a lot of choice in items. The breakfast was included in my room rate. Check-out was quick as well and the usual "How was your stay?" question was asked. When I told the employee that my stay was fine apart from the traffic noise, she told me she would make a note. Personally I do not think that the Arnhem council will be impressed by this and change the traffic situation or tell their workers to start later than 6:30 AM with their roadworks. The hotel has a nice, but quite expensive bar for a late night drink after a busy day. They also have a restaurant that looked interesting, but I didn't have the time to check this out. Basically, this is a good hotel to spend the night in. For a business traveler who has to get up early anyway, the noise is not a big issue. But if you are a tourist and want to sleep after 6:30 in the morning, be sure to ask for a room in the back of the hotel.

  • 4
    « Great nights sleep »

    We booked this through a special deal that included train tickets as well. The hotel can be seen as soon as you exit the train station, perfect. We arrived 1hr before the check in time and thought perhaps the room would be ready, it wasn't so we had to go and wander for an hour. The shops and restaurants are within walking distance of the hotel (literally across the road and the first restaurants can be found) so we chose a nearby restaurant for some lunch before checking in. The room was absolutely fine, more than adequate. Modern. Bathroom was nice. No airco in the room but we used the fan that we found in the wardrobe. After a bit of shopping, drinks and dinner in the centre of Arnhem we went back to the room to relax for an hour or so before going back out. We woke up 4hrs later, but too tired to get up and even go down to the bar. Slept for 14hrs total in the end, the bed was so comfortable! What a great nights sleep. Breakfast was lovely, more than enough choice. The following day we walked to the John Frost bridge - about 15 mins walk away. Great location for a hotel if you're looking for something central (without actually being right in the centre) and close to public transport and things to do/sights to see.

    4
    « Great location »

    Hotel itself is average, all fine , clean and courteous staff. Hotel a bit tired, could do with a lick of paint, but decent value for money. Breakfast included ( usual fare, all ok ), but no parking, had to park in a multi storey up the road. Booked family room, and was given a wildlife themed room . This consisted of murals painted on walls, logs for chairs, bamboo light shades etc. All a bit odd, but a bit of fun, just 4th bed was just a small camp bed shoe horned in next to wardrobe. But no real complaints, all clean, bathroom fine etc. Given 4 stars purely on location. Turn left out of hotel and u are literally 2 minutes walk to town centre, which was great. Lots of bars, restaurants etc and very lively, but far enough so not noisy at hotel. Arnhem itself was lovely, especially if interested in WW2. Visited bridge, and attached small museum, which was only 10 mins walk away.

    2
    « Not a very good experience »

    Stayed in this hotel for one night (20-21 July 2016). I was allotted the top most floor, and unfortunately this was the peak of summer weather. The room was boiling hot, AC was there but was'nt so helpful. Quality of Room & furniture was'nt very good. Staff was friendly. Make sure you get a powerful air conditioning in your room, specially if you visit during summer time. This hotel is situated almost in the city center, so you will find plenty of interesting places, it is just opposite to the Arnhem Station, so you can find communication/transport hub with in reach. Bar room was better, and breakfast was good.

    4
    « Very good hotel. »

    Having never been to arnhem before, i chose this hotel as it was close to the train station so would be very convenient for me arriving at night time. Great location, close to everything. Bars and restaurants all very close by. I also loved the fact they do single rooms. Lovely comfortable bed, very clean, great bathroom. The breakfast deserves a mention too as it was awesome. Loved the fact they start breakfast early too which meant as I was leaving for my early flight I was still able to grab a spot of breakfast before I left. I would definitely go back. Only 2 negative things. First of all I was lying on my bed mid afternoon watching tv and 2 guys came into my room. They saw I was in and hastily left. They looked like maintainence staff so I thought not much of it. Secondly, on checkout, I was presented with a bill that included a 40euro bar tab. Had I not been travelling on a tight budget and known exactly what the price was I may not have questioned it. Lucky I did. Surprisingly though, the chap was quite indignent, asking me 3 times if I was sure I hadnt charged the bar tab, even when we had established the name on the tab was totally different to mine.

    4
    « Nice hotel in the city Center »

    Hotel in the city center, opposite to the Railway station, nice and clean room, Issue with the air conditioned, Problem attended by their staff immediately. All the restaurant on the walking distance. Hotel serves very nice breakfast.

    4
    « Unusual break »

    Very good stay during the Nijmegen 4day walk. We came to see the aria and then go by train to see the final day of the walk. Our room was a little unusual in that it was a part of a museum exhibition (I believe), but with all mod cons.

    3
    « 2* room in 4* rated hotel »

    No recognizion as an BestWestern Diamond member. No upgrade offered. Booked a single room. This seemed to be a small room in the old part of the hotel. Hallway looks like a prison hallway with celldoors. Not attractive at all. Bed was due to renovation. Terrible soft matrass. Pillows absolutely too soft. Bathroom in need of renovation. AC in the room is a plus. Unattentive staff at breakfast. Normal selection of food. Breakfast room lacks atmosphere. 3* rate would be better. While in Arnhem I prefer to stay in Holiday Inn Express. Best Western hotels are independently owned and managed. So constant quality is not to be expected.

    4
    « Totally fine »

    Staff was courteous, rooms were clean, bathroom simple but fine, breakfast buffet good (even fresh juice available), all this for a very sharp price. I cannot complain at all about this hotel. Near the city center and opposite the station, huge underground parking available for 15 EUR / day, very reasonable, especially for the Netherlands. Would definitely recommend.

    3
    « Convenient from location point of view. Room size can be disappointing »

    Stayed for a couple of nights. The locality offers numerous advantages especially if you are on a business trip. Do check the room size. They can get awfully small which are not at all convenient for longer stays Breakfast was great with fresh juices and many options Won't mind staying here if get a good room size

    4
    « Very good city-centre hotel »

    This is a well-run large business-oriented hotel, right opposite the new railway station. The staff we encountered were efficient and helpful. They upgraded us to a superior room, which was very nicely appointed, with a wet-room. Secure bicycle storage is available in the hotel's basement.

  • 4
    « Central, convenient, SOFT BEDS »

    Though opposite the station, silent electric trains posed no problems. The old city centre is just across the road with loads of restaurants even though the hotel itself has a highly TA rated one itself. The refurbed hotel is comfortable but even now could do with an extra coat of paint (Or does this reflect the degree of 'hammer' that recent guests have given it?) good choice of beer in the bar but only a few car parking spaces to the rear at €15 per night is a bit expensive, friendly staff and an all round comfortable stay

    5
    « Fantastic stay »

    Fantastic hotel, staff are very helpful, polite and professional. Rooms very spacious and clean. Bar and restaurant compliment the hotel very well. Location is ideal with transport links within easy walking distance. I would highly recommend this hotel and plan to return in the future.

    3
    « Just in the center »

    Hotel is in the center, there is limited number of parking space or next is parking in the railway station. Rooms are average, not the cleanest or the best, it is good for one night stay. Staff is good and helpfull. There is also bar in the hotel.

    2
    « Not a 4* hotel »

    A long stay here and needs to say it's not a 4* hotel. First of all, staff doesn't care customer. First day I've asked for internet connection in reception, and they've contemptuously answered an information panel needs to be beside my bed or I can just register in website. Not something with all the staff, but most of them are not friendly or customer focused, and you feel they are disgussing cause answering your questions or even saying hello when you pass in front of the desk. An appropiated training is mandatory when you are face to face in services area. Second, in a complete week, they have not opened the window to ventilate or changed bed clothes. I know is a really not important point, but it's the first time that I found my pyjama not folded. Clean in room is not so unkept... Third surprising point is they offer a laundry service, but they don't pick up in room, you need to leave laundry bag in reception desk! Poor rooms mantenance and light, no minibar in room, small wardrobe, unconfortable shower (including curtain) and parking not so confortable if you drive a long car and not places control (you can find no place to parking even if you have noticed you will need for complete stay) will "finish up" your stay. At least, breakfast is according to Best Westner standards...

    4
    « Great Location »

    We stayed two nights in a themed room - fun decor. The hotel is a 3 minute walk from train station. There is a small grocery store located across the street, for most needs. It is a short walk to the city center. Breakfast was very nice with many choices (buffet style). Staff was friendly. The only down side was only one elevator was working. Otherwise it was a great stay.

    3
    « A travel back in time... »

    Entering the Best Western in Arnhem and you are all of a sudden back in the 80-90's. The interior need a serious update, both in the lobby and rooms. The rooms are clean and as such okay, but none of the thing you would expect from a 4 star hotel in 2016 are present. Tiny TV, no minibar, no master swift for the light, no air-condition. But you get a okay big bed, that is fairly soft. You can easily hear what is going on in the other rooms and hallway. Location is convenient for the railway station and city Center, but would expect that there are more modern alternatives in the area.

    3
    « Great Breakfast and Location...but! »

    This hotel is located across the street from the train station which is very convenient if you arrive on the train. However, if you drive and have more than a small piece of luggage, it is much more difficult. We had to pay €15 to park in their small lot and then had to be escorted by a hotel employee up to our 3rd floor room in the freight elevator since there is no elevator for guests entering from the parking lot. Even after you reach the third floor from the regular elevator, you have to go up 8 steps to get to Room 325 where we stayed. The room was very spacious, but it smelled when we entered the room. However, we soon got used to it, so that wasn't a problem. The breakfast was wonderful with a great variety of choices, and the hotel is within walking distance to the John Frost Bridge and the Airborne Memorial made famous in the movie, "A Bridge Too Far". The staff, especially Chiel, was wonderful!

    4
    « Very good choice »

    Great location: across the street from the train station and easy to get to from the highways into town. Across the street from the old city center which is full of restaurants and bars. Hotel parking lot. Rooms are nice and large as is the bathroom, but the lighting is very poor. Price is reasonable. Breakfast buffet is good.

    5
    « arnhem best western »

    This hotel offers great value and convenience for a fair price. it is right across from the newly renovated train station so travel to other parts of the Netherlands and Europe is a snap. It is also in the heart of "town", so access to restaurants and shops is super convenient and easy. i always stay here when I come to Arnhem and feel at home. Breakfast is good and I think it is a definite plus to have that included. Staff is nice and helpful so no issues.

    4
    « Business hotel with a bit of character »

    Stayed only one night for business but the hotel is a converted older building, which gives it alot more character than the usual business hotel. Unfortunately my room was probably the smallest I've ever stayed in but it wasn't uncomfortable at all. Breakfast was good, staff did their job. Would stay again.

  • 4
    « Nice rooms and location »

    Very good hotel - close to perfect. My room was one of the nicest I've seen in this price class. The location is excellent close to city center and railway. Breakfast was okay but not highest class. Restaurant seems nice and there is also a separate bar/pub.

    4
    « Central location, good bar and restaurant »

    Located near the train station this hotel is located close to the town centre which is only a few minutes walk away. Staff are friendly, bar is good (draught beers, good wine list an extensive spirit selection) and the restaurant serves good food at reasonable prices. Have stayed several times throughout the year and the delivery is consistent. Some rooms have interesting decor... my last one had an African waterhole theme with zebra and giraffes, surprisingly nice to wake up to!

    5
    « Excellent!! »

    Stayed one night only. Lots of plus points- right in the centre of town, easy parking opposite in the station, lovely staff and an extremely good breakfast- including the scrambled eggs!. Loads of choice, including a side of smoked salmon, fresh squeezed orange juice and very good coffee. Our room wasn't that big, but for one night all that was needed, with a very comfortable bed. Best of all was the price- only 70 Euros- what a bargain.

    3
    « Perfectly fine »

    Cheap and cheerful. The bar is a nice little place. Rooms are a little tired but perfectly comfortable. Be prepared to play Musical Cars getting out of the car park if you drive there and give yourself an extra ten minutes for staff to move all the cars around.

    5
    « Lovely hotel with comfort room »

    We have stayed in this hotel a number of times over the last seven years. From the basic room to a comfort room this year. The rooms in the extension are well decorated and the beds very comfortable. We parked across the road in the station car park which is very safe and journeyed on by train, returning to the hotel later in the week. We have dined in the hotel restaurant which was a lovely meal. All in all a good all round hotel offering a variety of priced rooms

    5
    « Comfortable, well located and very good value... »

    Spent two nights at the Haarhuis last week, visiting Arnhem with friends, and really enjoyed the stay. The hotel is handily located, just opposite the station and right next door to the town centre. My room (a superior one, I think) was a good size, well equipped and nicely furnished, with an extremely comfortable bed. The large bathroom was clean, tastefully decorated and well equipped, with a corner bath, an excellent shower and a double wash basin. Staff at the reception desk and in the bar were friendly and helpful. We dined in the hotel on one evening and were pleasantly surprised by the quality of the food. Breakfast, which was included in the room package, offered the usual cold meats/cheese and hot eggs/bacon buffet options. Quality of the hot fare was rather disappointing, with badly overcooked scrambled eggs (they're supposed to be a lovely creamy texture!) and largely undercooked bacon. Overall, though, the hotel was an extremely comfortable place to spend a couple of days, and I thought represented excellent value for money.

    4
    « Charming basic room »

    The hotel is located in the central part of town. Everything is really accessible by walking, bus or train. For the room, I've never seen a basic single room look so hip. An electric kettle is in the room along with instant coffee and tea. The price is reasonable. Everyone is friendly. Stay here!

    5
    « The best place »

    Again we went to Arnhem and again we stayed ad hotel Haarhuis. We parked the car underneath the central station (parking 15 euro/ one night). The hotel is situated at the opposite of the train station (Which is almost finished after ca. 20 years of building!! But it is a great building!!) We were welcomed by a very friendly lady. We had a room in the new departement. I love this part of the hotel. The rooms are big and the bathroom is excellent. A bath and a rainshower!! We slept well. The breakfast is terrific! We will get back to Arnhem and yes we will stay here again. This is the best hotel in Arnhem to stay and visit the centre. Thank you hotel Haarhuis. And congratulations with the new central station. Finaly for you it is (almost) done!!

    1
    « Don't eat here for dinner »

    I have stayed here on a number of occasions and this hotel is really good for only one thing ; location ( & breakfast ). The dinner served in the restaurant was very ( below ) average and what made matters worse was the very slow service .

    4
    « 3 day business trip »

    If you are looking for a base to explore the local area from then this is ideal. It's a nice hotel in a superb location and good all round facilities. The bar was a little expensive but overall a very decent place to stay - especially for exploring Arnhem from.

  • 4
    « ENJOYABLE COUPLE OF DAYS »

    My wife and I had a very enjoyable stay recently at the HAARHUIS.Althought there was some heavy roadworks going on outside I can say this made no differance inside .We were upgraded to a superior room which was very comfortable .We ate inn the restaurant and we the food was good value there is also a very comfortable bar.All in all very good and we would certainly go back

    4
    « Overnight in Arnhem »

    I spent one night in Arnhem on a business trip and was recommended to stay at Hotel Haarhuis. I arrived by train from Amsterdam and was catching an early train back the next morning. The hotel is right across the street from the train station and therefore very centrally located. Check in was easy and my room was on the first level looking out the back. The room was really large and had a huge bathroom that was in a sectioned off area of the room. The bed was very comfortable, room clean and modern. The next morning I had breakfast in the hotel before catching an early train. Breakfast contained all that you would need, but there was not many choices. Very happy with my stay.

    3
    « Disappointed »

    After upgrading to a superior room I was disappointed to be put on Cell Block H on the 3rd Floor. Banging doors - chipped and dated furniture, mysterious dirty marks on the wall - yes great big flat screen TV but no mirror except behind the door and furthest away from the window and then cornered by a big bulky wardrobe. On the plus side we did have a pet spider all week which let itself down every evening to say hello. It is in the best place near the station and close to the town and entrance hall is lovely. Staff are top class and I have no fault of them at all, helpful and charming.

    3
    « Good location »

    Great location to stay. Reception very helpful. Rooms a bit dated and beds not very comfortable. Restaurant and bars good with friendly staff. Breakfast a bit hurried, fair selection but having settings on table would be good. Arnhem is a great place to stay.

    5
    « An Excellent Hotel »

    We as a group of friends stayed here and found this hotel excellent, It is ideally placed for the city centre and the reception staff are superb. The rooms are very good Breakfast is very varied and should cover all tastes, We had dinner in the restaurant and as a group of 12 all had very good meals well presented and served.

 

Getting to the hotel ...

All directions
·From: Airport. The BEST WESTERN PLUS Hotel Haarhuis is 96 kilometers from the Amsterdam-Schiphol Airport. ·From: Railway station. The BEST WESTERN PLUS Hotel Haarhuis is opposite the railway station.