BEST WESTERN Pentagon Hotel - Reagan Airport,  Arlington

3.5/5  - based on 936 guest reviews.
2480 S Glebe Road, 22206-2576, Arlington, United States - See map
+1 703 979 4400 +1 703 685 0051

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
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Welcome to Best Western Pentagon Hotel - Reagan Airport! Choose this Arlington hotel and enjoy a great value, abundant amenities and convenient access to D. C. tours, the Pentagon and Arlington Cemetery. It's no secret that the area offers so much to do and see, but this Arlington hotel provides the perfect location to take it all in. Just a three-mile or less commute, and you'll be able to experience the Pentagon, Air Force Memorial, Arlington National Cemetery and Iwo Jima Memorial. Travel just several miles further and you'll be near many more world-renowned attractions, including the Washington Monument, Smithsonian Museums, the White House, U. S. Capital and the Library of Congress. With a complimentary shuttle that will take you to the Pentagon City Metro station, you'll be able to easily visit the area's attractions. Whether you're in town for a layover, business trip or family vacation, you'll delight in being just minutes from Washington Reagan National Airport - we also offer an airport shuttle, available upon request during select hours. Many guests of this Arlington, VA hotel also enjoy visiting downtown Washington D. C. , which offers lots of shopping, restaurants, attractions and D. C. tours. Unwind after a day of sightseeing or work in the sparkling seasonal outdoor pool or exercise facility. Get even more value out of your stay with the many more amenities available to guests on the premises - take advantage of our business center, guest laundry and free parking. We gladly accept group reservations, so call and ask for our Sales Team. You'll feel right at home at this Reagan Airport hotel. Each spacious, clean room provides cable television with HBO®, a Keurig® coffee maker, an in-room safe, free high-speed Internet access and more. Sink into the comfortable beds each night and awake to a complimentary full hot breakfast. Enjoy your stay.

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Room 1

Guest reviews


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based on 936 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
171
Verygood
 
286
Medium
 
227
Poor
 
142
Horrible
 
110
Business Business 181
Couples Couples 181
Family Family 373
Friends getaway Friends getaway 82
Solo travel Solo travel 67
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Value
BEST WESTERN Pentagon Hotel - Reagan Airport,Arlington
  • 3
    « Good value for the money »

    Visiting DC was a new experience for me. This hotel was clean & comfortable with a very generous hot breakfast. I visited later in the year so the pool was not open. I was not able to access the exercise room for some reason-I didn't bother to inquire. What surprised me was the lack of knowledge the staff had about the area. We did happen upon a gift shop which was in the back parking lot, & the young lady didn't understand any of our questions. She just kept smiling & saying "Yes". We talked to some other guests who had problems after signing up for tours. I wouldn't recommend doing it at the hotel. Luckily for us some of the guests informed us how the shuttle works & getting to & around with the Metro. Very disappointed that for a busy city the clerks seemed to be clueless. Also the fact that they billed my credit card after I had already paid the previous month, didn't make me very happy. I did get a refund. The shuttle was very good & free. That was a definite perk! If you're new to this area, you might consider staying somewhere else.

    5
    « Great for the price »

    This is a motel with free parking. Rooms are well maintained. Hotel offers free shuttle to Pentagon Metro station running every 30 minutes, and we have used it daily :) Breakfast was very good, and the ladies supplying breakfast items were very accommodating. We have spent 6 nights at this motel and would stay here again.

    5
    « Great place to stay »

    Excellent value, convenient location, clean and comfortable room, free hot breakfast and free parking, plus free shuttle to the metro. The shuttle is quick and departs every 30 minutes. Would definitely stay here again and recommend to friends.

    4
    « Good shuttle service to metro and airport »

    I was surprised that this hotel was actually a motel with cars parking right outside our room. There are three separate buildings with the lobby, breakfast room and seasonal pool across the parking lot. I found this unusual for a hotel in this area and fortunately there was no ice or snow for getting to the lobby. No elevator, two floors, so request ground floor if you like. Very nice hot breakfast with many choices. We had a long wait for the shuttle at the airport, but later, the shuttle services to Pentagon City Metro and airport were very timely (every 1/2 hour until 10 pm) the rest of the time. There is no concierge, but the desk staff tried to be helpful. The beds were comfortable and the room was large. No microwave or fridge.

    5
    « Washington DC on your doorstep »

    This hotel offers a free shuttle service to the nearby Pentagon City Mall, from where transport links to Washington are close by. They also have an arrangement with the Comfort Inn hotel to use their restaurant.

    4
    « Customder service »

    5 Stars to Max Zelatem Front Office Manager. My Wife and I are senior citizens with limited mobility, we checked in late after an all drive and Max personally got our luggage in to our room. He called next day to make sure we were ok and asked if we need any other assistance.

    4
    « A good hotel which is convenient for Washington »

    We used the hotel as our base when visiting Washington for 5 days. The room was fine and the breakfast was a good start to the day. Transport to and from Pentagon was good - when you have got used to how the system works. I was not overwhelmed by the customer service on the reception desk. The standard was well below the level which we experienced at other hotels in America. For example, I asked the receptionist the directions to the Verizon Center in Washington. The guy hadn't heard of it! I was surprised. On other occasions it appeared that the reception staff weren't bothered. Below the level at the other Best Western Hotels we have used.

    4
    « Fair »

    The hotel is good if you don't want to expend too much money with a hotel. We could say it is ok, not so good nor so bad. The neighborhood is not the best, there is a cemetery beside. Parking lot is free. No fridge at the room.

    4
    « Great Hotel »

    Its a good choice for a hotel. The staff was courteous and professional. The rooms were clean and service was great. Free airport shuttle to Regan International and Dulles and close vicinity within a reasonable distance. I'll definitely stay there again.

    3
    « Marine Corps Marathon »

    Stayed here while the MCM was in town. Their shuttle service wasn't able to keep up with the number of people they needed to transport. They also partner with the motel next door for this service. Bath tub was not very clean, other than that nice stay here. The beds were clean.

  • 4
    « Arlington Get Away »

    My husband and I traveled to Arlington for a short trip to tour the capital and the White House. The best Western was clean, pleasant, priced right, and in the perfect area to catch the metro into DC. It was an excellent experience.

    3
    « Ok for student on a budget »

    Typical BW. If you are used to Marriott and Hilton (and I'm not picky enough to see any significant difference between those and Hyatt), this place will give you pause. A satisfying breakfast is included, but be prepared for the chain-smoker outside the room two doors down, the toilet with a tiny leak that makes it flush briefly in the middle of the night, and the loud-talker next door. No comforter, just a thin blanket between two sheets. (See photo.) They did not supply extra blankets, but because it was a 2-queen room, we took the blanket off the other bed and it was ok. The sink outside the bathroom smelled strongly of mold, and the bathtub had a huge pocket of air, enough to bounce on, near the drain; I can only imagine the amount of bacteria living there. However, the shower head was good, and the room was otherwise clean. Not for the guest who can afford better but doesn't really want to spend it.

    1
    « Bad image for BW »

    BW is, in my opinion, a really good hotel chain, in which my family and I stay every time we travel. This time it was an upsetting choice. Staff very unfriendly, breakfast room uncomfortable and rooms just ok. Should focus on costumer service to catch up with other other with BW brand.

    4
    « location, location, economical »

    this is a no-nonsense, clean hotel, conveniently location next to Reagan Airport and very close to DC by car or public transportation. offers free parking and free breakfast- the best deal near the Capital

    3
    « Best Western Pentagon »

    Hotel was located in a good location for meetings and convenient to the DC metro area. Shuttle to and from to Metro (Pentagon City) was a helpful bonus. I would stay at this hotel again if in the area.

    4
    « Best Deal and so close to Reagan National »

    We found this hotel to be the best deal for a nice hotel close to Reagan National. The rooms were clean, and comfortable. The breakfast was very good. The shuttle driver "Sahal" was so very friendly. Great deal if you want to take the Metro into D.C.

    3
    « It's a motel »

    I did not know this was a motel, and it may have affected my decision to stay. The parking lot noise during the night was disruptive. On top of that, there was a tour bus parked right outside our door. Its air brake and running engine disturbed our rest at night. On the plus side, the front desk staff was wonderful. The room maid cleaned our room each day, which made it feel "first day" fresh.

    3
    « Good Location »

    We originally selected this hotel because of its airport shuttle. Unfortunately, after the booking we realized the shuttle was not running during either time we needed it. It runs from 6 a.m. - 10 p.m. so we had to get taxis each time. We stayed twice at this hotel. Our first room (251) had poor air quality. The second visit was much better (246). The desk staff are very friendly and helpful. The shuttle takes you to the metro station for easy access to the subway. We were going to tour the Pentagon one day and the shuttle driver (Joseph) actually dropped us right near the tunnel for quick access. There is a hot breakfast which was a great way to start the day and apples available at the front desk for a good snack.

    2
    « Best Western Pentagon, Arlington, VA »

    broken door, no sound insulation, no smiles, wallpaper falling off the wall. The room was very clean. The bed was good. Really would have liked it if the lady at the front desk had greeted us with a smile or even smiled at all throughout the checkout. It's truly amazing what a smile can do for an experience. We probably would not stay here again unless there was nothing more aesthetic in the area. Our door would not close completely....it was very obvious and, even though we didn't report it because we were in and out for an early morning flight out of Reagan International, housekeeping couldn't have missed the problem because it had to be forced closed to lock it. Even with it locked there was a huge gap between the door and the door frame where someone could actually see into the room. We are Best Western Diamond Reward members. That says lots about how much we used Best Western when we are away from home.......we always will look for Best Western first......except......and this was certainly the exception to everything we've ever experienced with the hotel chain. Sorry....I always like to say the best I can about my experiences, but this one I have few good things to say...:(

    4
    « BEST WESTERN REWARDS A JOKE »

    IF you pick Best Western Hotel through Trip Advisor, you will not get your Best Western REWARDS points. But no one tells you till after you stay and Pay Best Western. So bottom line is if you pick Best Western, and pay them, they are happy, but will not give you the Best Western Reward points, because you didn't START on their website. They tell you to give your number @ the front desk, but the points won't go on your account. VERY FRUSTRATING for no warning or not told, even though you patronize Best Western. Dirty, nit picky work on the REWARDS program.

  • 4
    « just ok »

    not too bad, but not too great...beds are quite old and offer no support...rooms are a little dark and dated....but all in all the hotel is a good value...they have a shuttle bus which takes you to the airport and to the metro station...can't complain, was fine

    3
    « old and dark »

    this was a lower priced hotel for the are so my hopes were not very high. I was originally placed in room 106. It was so loud all night from street noise. The next day I asked to move to a different room. Much better. Ask for rooms between 236-268 or 301-336. So much quieter. As for the rooms they are very dated. Carpets are very old and bathrooms are shabby. Included breakfast was good. Hot eggs ect... They did have a free shuttle service to metro and the airport so if you just need a place to lay your head go for it. If you want any form of luxury, pass on this one. I left a tip for the room cleaners and they left it on the sink so they must be pretty honest. They must have thought I accidentally left some money on the soap tray near the main sink. Good job staff!!

    2
    « Much need of rehab »

    room I was in is in much needed repair. Looked like water damage and plaster was loose. It is located in a bad area . The bed was very comfortable but a lot of noise outside. I personally would not stay there again. I am a fan of Best Western but this was the worst one I have stayed at.

    3
    « Clean rooms, good breakfast »

    This is a relatively inexpensive place to stay inside the beltway. The rooms are dated, but the service staff is very friendly and provide service on time. Because the location is inside the beltway, I rate it higher than I would otherwise.

    2
    « Unsatisfactory, at almost any cost »

    I don't go to DC often, so maybe I'm expecting too much. Dirty/lots of cobwebs behind night stand and beds (looking for an electrical outlet), bath tub ridiculous condition, 1 of 4 staff indifferent, dangerous iron board.

    4
    « Very nice experience »

    Check in was friendly and expedient. The entry door to the room was from the outdoors. Parking right in front of the room. There is only one floor so the noise level was very low. The room was very spacious, clean, and comfortable. Wi-Fi worked well. The room had a refrigerator and microwave, along with a desk chair and desk table. Our only suggestion for improvement would be to add an additional sitting chair. There is plenty of room for one. The "water closet" included the tub/shower, toilet and a pedestal sink. There was another sink area with counter area, lighting, and mirror. My husband is a very early riser so he was able to shower and shave in the water closet without turning on lights in the bedroom area and waking me. The breakfast area was a large conference room. They had a selection of four to five hot entrees, i.e., scrambled eggs, bacon, potatoes, sausage, along with the typical cereal, yogurt, pastries, juice and coffee. It was a very nice selection of food for breakfast. This hotel offers a free shuttle service to/from the Metro station and Reagan airport every 30 minutes. I would definitely stay there again for the money paid.

    1
    « Far beneath expectations »

    Myself and my significant other's family rented two rooms for Labor Day weekend thinking this would be a great, inexpensive hotel close to DC. The quality of the hotel definitely matches the cheap price. The shower in one of our rooms wasn't working at all, so half of our party was told by management that they could either 1. Not take showers or 2. Move to a different room. In the second room, the shower worked, but it leaked all over the floor causing slippery conditions even with the floor mat. The cleanliness of the rooms was okay. Areas in the tub and behind the toilet could have been cleaner. My biggest complaint is the staff. Everyone we interacted with seemed generally disinterested and rude. From the minute we arrived, I walked to the front desk and asked if it were possible for us to check in early. The dead-eyed desk clerk just shook her head without so much as a hello, welcome, or explanation. I had to coax her to even speak to me. To top it all off, during the night we were rudely awakened at 3:30 a.m. by some drunk college student banging on our door. This went on for a good ten minutes before we finally convinced the guy he had the wrong room. When we spoke to the front desk clerk about it in the morning (the same, disinterested woman from check-in), her response was just "that's too bad." Not so much as an apology or any visible sign of hospitality. Coming from customer service jobs in my past, I can understand when it's difficult to deal with people. But when you're in the hospitality industry and dealing with customers every day, you can at least attempt to appear interested and friendly. Especially when the guests are making every effort to start conversations and interact with you. We certainly won't be returning again.

    4
    « Very good quality for money paid - enjoyed my stay there! »

    + Comfortable clean room + Very good breakfast included in the fare + Friendly stuff at breakfast + Free shuttle is very comfortable (which brings you to Pentagon City metro station, look for Marshalls in the mall - great shop for designer stuff at the reduced price!) - The only minus is uncomfortable bed and pillows Advise: if you are money tight - have your meals at Costco nearby, since eating out even the simple hotdog might cost you 3-4 dollars.

    2
    « Disappointed in the internal and external of the building »

    The hotel picture on line does not come close to what the building looks like. The hotel is very old and needs a make over. It has the appearance of a cheap rustic look. Cost too much for the environment.

    4
    « Unpretentious hotel close to airport »

    We reserved the pentagon on a last minute trip to Washington. Pricing was a lot lower than all other places which made us suspicious. However, the shuttle was there on time, the room was clean enough and could have been renovated more extensively. It was more a mask up job than a total refitting. For the price it was great. Breakfast was nice and the breakfast room was large. Not a vacation place but very suitable for a short visit to Washington if you do not have expensive tastes.

  • 2
    « Disappointed with this "tired" Best Western »

    The carpet in the room was damp and smelled most likely from a recent shampooing. There was dirt along the carpet edges. The van service was unsafe as there were too many people in the van for the number of seat belts available. The motel had a bigger van but for some reason did not use it for the 6AM run to the airport. This was Best Western is "tired," and was the lowest in quality of the many I have stayed at.

    2
    « Basic »

    This hotel was booked for me for a two night business trip. I wish I would've known about the hotel in advance or I would have asked to stay elsewhere. The shuttle, while complimentary, was over a half hour late picking me up from the airport when they stated that it runs every 30 on the 30. Then the ceiling of van leaked rain on my head. At check in I found the older lady agent relatively "matter of fact"; not friendly or at all welcoming. The man was nice, however. I dislike "outdoor" hotels because I don't feel very safe; this was no different. It very much reminds me of the cheap motels. The site claims the hotel has been updated, but I couldn't tell; everything about my room from the front door to the furnishings to the microwave to the dingy tub to the wallpaper and ceiling designs said "80's". I had a room facing the street so the traffic was distracting at night. The bed was comfortable though and I did appreciate the hot breakfast. The restaurant doesn't open until the early evening and there's no restaurant around for at least a mile, which I hated because I didn't rent a car. Overall, I'm sorry but I would not stay here again.

    4
    « Great Breakfast »

    This was my second stay at this Best Western this summer. We have family that lives right across the street which makes this a perfect location for us. It's a comfortable hotel with a great breakfast and friendly staff. I think it's a little pricey as it seems to be an older facility but we will definitely continue to stay here. I only wish that it were pet friendly.

    1
    « Mold in motel as others reported »

    There was mold in room and a smoke smell that made it impossible to stay in (I may be more sensitive to this than average, but it is objectively unhealthy). Cancelled room and slept in car but they billed me anyway. Front desk was not helpful at all as others have described.

    3
    « It works! »

    Stayed 1 night for a quick trip to DC. The room very basic. Keurig in room was nice. Security presence appreciated. Shuttle was a plus, runs every 30 minutes to the metro at the Pentagon City Mall. The breakfast was good with good variety. Coffee available in lobby.

    3
    « Good for One Night »

    My wife and I stayed in this hotel one night before catching a flight at DCA. The lobby looks nice and the staff were pretty helpful. We parked here and took their free shuttle to the metro to ride into DC. There was a pretty long wait for the shuttle, but it beats driving into DC. As far as the room goes, it's so-so. The walls were very thin; I could hear the person in the next room talking on the phone and his TV. I'm sure he could hear us too. We had a corner room, so we heard every passing vehicle through out the night. It seemed to be much louder than most hotels I've stayed in, so those outside walls were thin too. The bed was fairly comfortable. We had a Kurig, Microwave, and Refrigerator. Even though the room looked clean, it didn't feel very clean. The walls seems to need repair, along with the power outlets. The power outlet near the bed was so loose, my phone charger wouldn't stay in. There were no other power outlets near the bed, but there were some across the room. The tub didn't look very clean. There was A LOT of rust around the drain, making the whole shower look gross. I may use this hotel again for a one night stay because of price, but I wouldn't make this a stop for a longer stay.

    5
    « Short time »

    Visited this hotel to surprise my huaband.This hotel has a shuttle service to and from Reagan Intl Airport. The rooms are very comfy and quaint. they have a free breakfast in the main building, the staff is AWESOME,HELPFUL..the beds are soft and comfy, the tv work -sound and sleep buttons location is great for the attractions.i didn't see a pool

    3
    « not securty »

    outside room had to walk to get ice was on the other side of the your unit been nice if their was on at the end of each unit . they allow other businesses to walk around and place flayer on your door .

    5
    « Nice comfortable room »

    We stayed here for two days and visited the local sights. We enjoyed the room. It was comfortable, quiet and clean! There is a small gift shop with light foods open all day and well into the evening. Totally enjoyed our stay and would visit again.

    4
    « Good value for staying in DC area »

    This hotel offers a very good value for the DC area at under $100 per night. There is a free shuttle for the airport as well as the metro so no need for a rental car. Nothing special about the rooms, but comfortable enough. I was here early September with beautiful weather so no problem with outside entrance to room but would not do it in winter. Breakfast is free and very good with many hot items that are replenished often. Staff is very friendly and helpful. They printed out directions for dining options in the area.

  • 4
    « Very happy with this stay. »

    I loved that the hotel was right off the highway. The beds were so comfortable! I had a couple of issues with my room but, the hotel manager come down, looked things over and immediately had the things corrected. He offered to move me to a different room but I was already settled so as soon as I left, the staff came in and corrected the issues. The air conditioner could have worked better but this is an older property so I didn't expect it to be perfect. I was not impressed with the breakfast. One morning the breakfast potatoes were actually tater tots. All in all, my stay was very comfortable I rested very well and I felt safe. I would recommend this to anyone who is traveling in the area of the Pentagon or doesn't want to stay right in DC.

    3
    « Great location with pool and shuttle to and from the metro or Airport »

    Great location, shuttle to metro was about 10 min drive and ran every 30 min. We never had to wait. Breakfast was typical with additional to hot scramble eggs, sausage and potatoes. The rooms were roomy but the bathroom could have been better. No big complaints because we were out for most of the day anyway. DC took us a day and a half to complete depending on what you want to see and do, so the pool came in handy for entertainment being that we were back at the hotel by 4pm the last day we were there. All and all, if your looking to visit DC and don't mind staying in Arlington which us right over the bridge then this was ok and cheap for a short stay, I would stay again if I came back.

    4
    « Clean!!! »

    This was a wonderful stay. Nice location. Kinda difficult to find since the sign was not lit up on the road.The bed was comfortable. There was mold in the bathroom. The breakfast was good and the separate dining area got you away from the kids. Served its purpose!!

    5
    « Very good for so low price »

    Room really spacious, nice, clean, with comfortable beds, two washbasins, air conditioning. The only minus was missing fridge and distance from DC. Although the hotel offers free shuttle to the Pentagon city metro station and Ronald Reagan National Airport. However the shuttle is offered from 6 a.m. to 10 p.m., so if you want to stay in the city till night, it's necessary to go to the hotel by bus and for people who don't know the bus stops it could by really complicated. Nice swimming pool, good location, very rich and tasty breakfast (but with plastic and paper dishes looks strange). We traveled with a friend, we choose this accommodation because it was the cheapest option. And we couldn's choose better one, we were really content! Thank you :-)

    4
    « very good for few night stays »

    Good breakfast and nice comfy rooms but the receiptionist changed the room after taking printout by striking the room and dont think it was changed in the system , it was just changed ini the printout , when asked he said it was by mistake

    1
    « Unpleasant Experience »

    The sign outside reception saying "No Soliciting on Premises" should have been a warning as come evening there were several working girls on the premises and they were very comfortable there and seemed to know the hotel well. Needless to say it was quite an education for our group of baseball players. Aside from that the reception staff were disinterested and not very helpful, the room was very dated, although clean enough. The breakfast was very basic. Needless to say I would not stay there again or recommend it to others.

    3
    « Hotel experience »

    I have been to several Best Westerns hotels this year and I was disappointed in this location. The hotel is dated and could use an uplift. The pool area and the pool were dirty. There were leaves all around the pool area, and in the pool itself and they were dead, which tells you they have been there for a long time. The pool bottom needs to be redone, when your looking into the water it almost looks like something is floating in it, even though it was not. The breakfast buffet was also very bland, could have been better.

    3
    « Happy with our experience. »

    Front desk was very helpful with any issues that we had. Very close to some good places for dining. The rooms were comfortable and fairly large. Only complaint was that room 205 has a musty smell to it. But other wise everything was okay. The free parking and the pool were a plus. Though I feel the price was alittle high.

    2
    « Ripped off in Washington D.C.!!!! »

    Beware!!! My family and I came to D.C. to visit and sight see for the very first time. On our 2nd night at the Best Western, we received a call on the motel line at 1 in the morning from someone posing to be an employee from the front desk. They said their systems had crashed and needed every guest's information to re-book their stay. Being disoriented, half-asleep and not thinking anyone else would be calling on the motel phone, I gave our info. Immediately, I felt uncomfortable and came-to/realized what had happened, I called the front desk and of course they say that it wasn't them. I got onto my online banking and locked our cards, but not before a crook got away with $296.95. We filed a police report and spoke to the GM, Tad, who was sort of abrasive and just smiled and said that hasn't happened here before. He showed no compassion and no apology for his employee that transferred a call to our room at 1 am without verifying that they knew us. NO ONE knew where we were staying, let alone our names or room number. There is definitely a lack of security training amongst their employees. The only employees that were decent were Khristian and the breakfast ladies. Everyone knew the situation, yet most employees we came across were rude and had the "it's not our fault" -(Emily, at check-out time) attitude. We've been rewards members for years, but will be looking to earn rewards elsewhere. Best Western's employee's lack of concern, customer service, respect and compassion was completely uncalled for. They haven't even tried to make us feel better, safe or comfortable about staying at their facility. This is being further investigated, as I wish this on no one. I guess we're lucky it was only $300, but traveling 3 states away with 4 kids....it put a damper on things. Ripped off in Washington D.C. ......go figure! P.S. The A/C is not up-to-par either

    4
    « Nice but a bit expensive. »

    The only complaint was that we had to go over to another building for ice/drink machine. Room was clean. Nice. It was a bit pricey for my budget but decided to stay there due to the hotel agent I spoke with. He was very helpful when I booked the room. I wish he had given me his name. I will probably stay there again if I go to D.C. again. Shuttle to Metro Rail and to Airport was nice.

  • 4
    « Vacation »

    The stay at Best Western was very nice. I felt like I was home. The staff did everything that they could do to make sure our trip was good. Everything that was needed was provided immediately. They even made sure that I was enrolled in the Best Western promotion program to receive continued benefits throughout the year and for my next stay there.

    2
    « Great Location »

    The hotel is literally right next to Interstate 395 and it is fairly easy to get to this hotel. I will say the staff were nice and the hot breakfast was pretty good. I like that there was a waffle maker with toppings such as cinnamon, whipped cream, and powdered sugar to dress up your homemade waffle and there were a vast variety of food for breakfast. The room I had was fairly decent. There was a room dedicated to breakfast that looked like it could accommodate for 100 guest. It is an older facility like some of the furniture is not updated. The bathroom are very small. The only complaint I have was the room I was in had a funny smell to it. Overall, everything was 10 minutes away from this location.

    3
    « Nice motel for a quick trip »

    Older facility, but maintained well. Nice staff, good hot breakfast with plenty of food options. Nice little pool & gift shop on property. They have hardwood/pergo type flooring in the guest rooms instead of carpeting, which was a change, but ok. Area seems to be a little on the rough side, but the property is well lit, and we felt safe staying there. Very close to DC, and all the Memorials, as well as Reagan national (DCA).

    5
    « Best Western Pentagon »

    The hotel was more than excellent. Property Manager, Mr. Sinclair was great. Runs a great property. The staff was also fantastic. They made me feel right at home. Great location to where I needed to be.

    4
    « Positive experience »

    We felt very comfortable with our stay at Best Western Pentagon. The room was clean and the bed was comfortable. Friendly, helpful staff was an added plus, as was the breakfast. Even though the outside temperature was very hot, we always felt quite comfortable in our room.

    1
    « Stayed here solely for parking and shuttle service for early flight - would never stay again »

    Room was large and relatively clean but the door didn't close all the way (deadbolt didn't close anything and it rattled). Large water damage on ceiling. We reserved this room to fly out of DCA for a week with 2 young kids. The advertise a hot breakfast but they don't serve until 6:30AM (we had to catch the 6AM shuttle for our flight). I asked if there was anyway to get milk, cereal, something for the kids and was told "you can buy something at the airport". Not a huge deal. Shuttle drivers are cold and unfriendly...again not a big deal as long as they get us to the airport safely. We did get to the airport without any problems and was told that when we returned to just call and they will send someone to get us. We called not once, not twice, but FOUR (maybe 5) times and waited AN HOUR before a shuttle was sent (and it was not rush hour). I was told it would be a 15-20 minute wait max. I stood outside the airport with my 2 young kids for an hour while the hotel kept assuring me someone had been sent (in fact they had not been sent). Once the driver picked us up from the last terminal the hotel called him to circle back through the airport to pickup someone else. This took an extra 20-30 minutes! Which pushed us into rush hour leaving DC....not convenient! I tried to contact the hotel to complain about the poor shuttle service but did not receive a response..so I am leaving this review to warn others to avoid this hotel if you want to rely on timely shuttle service.

    4
    « Nice with minor problems »

    Although this review may be slightly biased since we stayed at an absolute dump the night before, we found the room to be very nice, and most importantly, CLEAN. What drew us to this hotel was that it had free self-parking; something that is hard to find in Arlington and definitely in DC. The beds were nice and comfortable with clean pillows, sheets, and comforters. The room provided a safe which we didn't use but appreciated it if needed. The tv was great and the wifi worked better than most hotels as well. The A/C worked great and the water was hot. The only cons were that two outlets in the room didn't work which was kind of annoying...and the lavatory faucet in the bathroom leaked when not in use. The bathroom needed a little TLC overall since there was paint chipping and caulk peeling off the walls and tile. However, overall this was a very comfortable and clean place.

    2
    « Unreliable Shuttle service, Bad staff communication »

    Over 50 mins wait after call for airport pick up. Once picked up by shuttle at airport, it took about 5 mins to get to hotel. 20 mins late for scheduled shuttle pick up. Supervisor did not a liable explanation. Rooms had a lot of bad patch repairs. Rooms are dated and not really pleasant to look at. Breakfast is great.

    3
    « OK for the money. »

    My only complaint was the mold in the room. The breakfast was very good. The staff friendly and helpful. Location was good as this was a sightseeing tour for my son so we were minutes from DC. All and all it was a good value for the money.

    5
    « Great Place »

    Shuttle was extremely helpful to get to the metro, hotel within a 5 min drive to some of the trendiest restaurants! We stayed primarily for a few days in DC and it was very convenient and took about 15 min from hotel door to downtown DC taking shuttle and metro. Breakfast was awesome with lots of choices and beds were very comfortable. Wifi worked good and showers were good. Pool looked nice but no time to swim.

  • 4
    « Good value for the money »

    Good value for money hotel. Big rooms (but a little worn out and a little smell of moisture) and ok outdoor pool area even though there was a lot of noise from the high way. Good with the free coffee we could take all day and we enjoyed the free shuttle service to Pentagon metro station. Located close to a very nice and clean city area (Cambell avenue) with good restaurants (especially Calyle). The reception staff mixed - one person had a wrong attitude (no energy, slow, not service minded, negative face, etc.) while another one was ok. Breakfast area very large but it was also too crowded during weekends with a lot of noise. Pool opens first at 12am during week days which is too late for us. Due to the low pricing the hotel gets 4 star rating. If we had paid full prive the rating would only have been a 3-star.

    5
    « Escape from the Heat of DC »

    I enjoyed the stay here, Everything was great and every need was taken care of or assist with. The shuttle from the hotel to the subway station was so helpful and on time for pick ups and drop offs, The drivers were very cautious and helpful with a few questions about DC. If I visit DC again this the hotel I want to say in, The breakfast was great with different hot items every morning and tasted great.

    5
    « Great place to stay while visiting DC! »

    Very nice hotel in a good location. Friendly, helpful staff. Hourly shuttle bus to the Metro which takes you to the monuments in about 15 minutes. Nice swimming pool that the kids enjoyed after a long day of sightseeing. Rooms were clean and spacious. Expanded continental breakfast was good with many selections. I would definitely stay here again on a future visit and would recommend it to others.

    2
    « The good, the bad, and the ugly »

    A littlw pricey considering the room was in dire need of maintenance/repair. Peeling wallpaper, wet carpet outside of the toilet/shower area, with no visible leaks seen. Mold underneath the sink, mirror in the shower area separating from the frame, rusty stains behind the door of the shower area, tub did not drain well, so stood in water while showering and tub faucet dripped. Bathroom just felt dirty/gross. The actual room was comfortable and nice and I liked that it had a secondary sink and countertop outside of the shower /toilet area. The bed and pillows were extremely comfortable. Slept great! Nice fridge and microwave, plus there was a keurig in the room. Breakfast was pretty good and they changed the selection daily Received very good housekeeping services. Shuttle runs every 30 minutes, so that was a nice plus. Fairly good location so it was easy access to drive yourself to destinations. Except for the issues the plumbing seemed to be causing, it was great.

    5
    « our visit to the Capitol »

    We visited the Capitol. The hotel was close to the metro system. Ur shuttle worked fine for getting us there and picking us up. We found some very good restaurants to eat in close by. The breakfast was fine. We would recommend ur motel to anyone,

    3
    « Week vacation 30th anniversary »

    My wife and I chose to stay here instead of the Holiday Inn in DC recommended by out Travel Agent because of the price and breakfast. This facility is avg to below avg. a 2.5 but can't award that on Trip Advisor, it's showing its age badly. Room - ok but smelled moldy and AC filter was pretty dirty. Cleaned it myself. Beading was good and clean. Carpet was old and stained in areas. Amenities - the grounds are kept clean but are old and need serious maintenance. Pool was small, again it's aged but clean. Breakfast was below average not a selling point, messy and the staff was not overly attentive to the breakfast bar . Shuttle device was pretty good . Staff- I made a reservation over a month prior and after several attempts to get conformation emailed I had to email the GM. I did get the conformation and nothing else I expected a personal msg for the GM. The front desk was hit or miss. One woman whom I forgot name was extremely helpful but others were not. Overall the place was ok but tired. I will be staying elsewhere when we return next summer. For a family looking for "cheap" accom this is the place with low expectations We will prob stay at Holiday Inn in DC proper as recommended by Agent

    4
    « Nice price, nice location, everything you need! »

    I was skeptical at first because there are so many (places to stay) in Washington DC, that I was overwhelmed and repeatedly procrastinated booking a place. I finally settled on this one for 3 reasons, well 4 really. 1. Free and varied breakfast seemed to be the main theme of many of the positive reviews for this place. 2. Free shuttle every 30 minutes from 6 AM - 10 AM from the front of the hotel to the metro station. Very easy to navigate around. Free parking with the hotel so loved leaving the car at home. 3. The Outdoor pool; since our trip was in late July, it was literally 90-100 degrees for our entire stay. The pool is clean and refreshing, also surprisingly large. They do have a lifeguard on duty, and you have to get out of the pool when she takes her 15 minute break, which I thought was weird but whatever, it's really no big deal. 4. Finally, the price, as we paid $497.00 with all taxes and fees for four nights. The room is small but not terribly small, there is enough room for an air mattress which we always need because we lie about the fifth member of our family, and state we only have four people. This saves us a lot of money because otherwise we would have to rent two rooms at most of the hotels and motels in the world, and that is just crazy. The air-conditioning is ice cold. There is no refrigerator in the room which I think is the biggest minus, but not a reason not to stay here, because they have an ice machine where I filled my entire cooler. I hope this review helps you out. I would like to do an update once I have actually had breakfast, because as of this moment, it is the day of our arrival, and everything is great so far. We have been to the Arlington Cemetery and we are back at the pool. We are pretty much exhausted from driving 6 1/2 hours here today; which is seriously not terrible. The ride was rather painless, with very little traffic. I was pleasantly surprised because I was very apprehensive about driving through New York and New Jersey. Mostly everyone is just tired from having to get up and leave at 4:30 AM; so we are by the pool, enjoying it. There is a highway pretty close on the other side of the wall surrounding the pool. Again not a showstopper for me but just a heads up. We will spend very little time here, except to sleep maybe hang out at the pool a little bit so I think overall this place works. I'll tell you another thing, my wife is pretty hard to please, and she is happy with the place.

    4
    « Nice, affordable hotel »

    Stayed there in June for 3 nights. Hotel is clean, quiet and great location. Good complimentary breakfast. Felt very safe there. The staff was friendly, easy check in/out. 5 minutes to Shirlington Village and quick drive to Alexandria.

    4
    « Reasonable rate and nice staff »

    I stayed for four nights, the staff was nice, and tried to assist when necessary. Breakfast is fairly nice, and the shuttle is OK. Sometimes it may be off time table. Overall it was a nice stay. While it's conveniently located near the Metro, it is not close to any center so there is limited choice for food and other entertainment.

    5
    « Beyond Our Expectations »

    I was apprehensive about the hotel before arriving but was impressed with our room, the hotel location and the entire operation. We were extremely pleased. This hotel is an absolutely great value in a rather convenient location. We were driving and really appreciated the free parking. Most hotels in the area charge significantly for parking. When the need arises again to be in the Washington, DC area, I will definitely stay here again.

  • 5
    « Good trip »

    Very good breakfast. Eleven year old granddaughter was there a few weeks ago with a school patrol group. She also liked it. The free shuttle to the closest Metro station was appreciated. We would definitely consider this Best Western again when in the area.

    4
    « Best Western Pentagon Hotel »

    We had a room with two queen beds. The room had a nice sized safe for our valuables. Rooms were cleaned daily with plenty of hand towels and bath towels. Very good coffee maker with coffee pods replenished daily. Air conditioner worked really well, especially considering the temperatures during our stay were in the 90s. The outdoor swimming pool was cleaned daily and was staffed by a life guard. If you have kids or grandchildren, there will be plenty of kids at the pool to play with.

    4
    « Another satisfied stay »

    We continue to stay at this location.....benefits are rooms are always available. They have an excellent breakfast and it's free, the staff is always friendly, it's close to the Reagan Airport, they provide free shuttle to the Metro Stop, the parking is FREE. We had an error on our credit card when we received our monthly statement. I called the hotel and spoke with the front desk staff and they were able to pull up our information and they corrected the error. It was posted on my account in just a couple of days. We go to DC a couple of times a year to visit family and we will continue to stay at this location. Note that this is an older hotel, there are no elevators and the bathrooms haven't really been updated, HOWEVER, the hotel is always clean and the housekeeping personnel are very friendly and helpful if you ask for anything.

    3
    « Convenient and Affordable »

    We spent 4 nights here as our base to enjoy DC. Positives: the free shuttle to the Pentagon City area was VERY convenient to the Metro, to food options in the food court, and to a 24 hour parking garage outside of DC. The outdoor pool offered a relaxing break on every day during our stay. The breakfast was good with lots of options every morning. The staff was friendly and responsive to our needs. Negatives: somewhat dated in appearance, had to move rooms because of a tub that wouldn't drain and two rather large roach-looking insects, traffic noise and several sirens passing by to the freeway.

    4
    « Good Value »

    We stayed at this hotel for three nights while in town for a baby shower. We had two adults and four children in adjoining rooms. It was very comfortable. There were a few minor things that weren't perfect but overall it was a pleasant stay. The staff was very friendly and helpful. The pool was great and the breakfast was amazing. We will definitely stay here again.

    5
    « Best Value »

    Was very pleased with the room and hotel in general.Very convenient access to Metro Station. hotel to Convention Center in 20 minutes. Staff very helpful and accommodating.Good hot breakfast along with other breakfast items and drinks. will use this hotel again..

    2
    « Clean room, Good Breakfast, decent wi-fi but not much else. Do not stay here for the free shuttle »

    This motel is very dated. It has been attempted to be updated, but in the cheapest ways possible. The hair dryer in our room would not plug in, because the receptacle had a built in light switch that blocked the plug. The toilet paper roll is installed directly beside the toilet where it juts into your leg because the toilet is next to the wall. There's no reason why it couldn't have been installed just 6 inches higher. The TV's are flat screen, bu they are mounted flush to the wall, so you can't attach anything to it. There were also no convenient electrical outlets in our room. There were all beside the middle of the beds. I noticed other rooms had an outlet strip below the TV, but ours did not. One bizarre thing, was that there was only one ice machine and it was in a separate building from our motel room, so it was a good walk to go get ice. The beds were comfortable, and ours were in bed bug proof cases. The air conditioner in the room was pathetic. It didn't seem to matter what temperature or fan speed it was set to, it would just barely blow some cool air. Luckily, the temperature was fairly mild the week we stayed there this past June. There are mystery vents over the bathroom that seem to do nothing but leak hot air into the room, and the ventilation fan in the bathroom didn't seem to actually draw any air. The rooms are all exterior rooms, and it look like a typical motor inn from the 50's and 60's. The breakfast was good, and well stocked. Do NOT pick this hotel for its free shuttle. When my wife made a complaint to the front desk about the shuttle (see below), and asked if there was an opinion card or survey to fill out about it, they said not to bother, because management knows the shuttles are overwhelmed and they don't care. In fact, my wife was told they were considering discontinuing the shuttle altogether. So if you do plan on using the shuttle, better call ahead and make sure they still have one. The shuttle is way too small to serve the motel. The shuttles are just passenger vans with 3 benches to fit about 11 people safely. To make it worse, the shuttle is "shared" with the Comfort Inn next door, and they pick up there first, so if the guests at the Comfort Inn fill up the shuttle before it gets to the Best Western, you are out of luck until the next one comes. When they say the shuttles run every 30 minutes, they mean it. It doesn't matter if there were still people left waiting at the metro station. I never had the trip to or from the motel last more than 10 minutes, so the drivers must just go and sit somewhere before they go back out, even if they know they left people stranded somewhere. There are no lines or any order at the Metro stop, and it is strictly first come first served, so if you see the van coming, you have run to where you think it will stop, and shove your way on, or you will get left behind (sometimes more than once meaning you will be waiting for more than hour). Because the vans are so small, we would routinely pile in 15 or 20 people with kids, and some teenagers sitting in the aisle or on laps. One of the times we got left behind the driver made a call on his phone, and said another van is coming. It still took another 30-40 minutes before it showed up, so it didn't really seem to make a difference that he "called" anyone. I'm not sure that many of the drivers speak English, as we would ask them questions, and some of them would just stare at you, until you looked away, or just nod and point without answering verbally. One of the drivers was very good, well spoken and polite, but he was the only one. The pool was nice, and well kept. I was surprised that the had an actual lifeguard in place, but the poor thing usually has to spend most of her time getting hit on by much older guys at the pool. They advertised having guest laundry, however, when we finally found it (second floor of the second building in the middle hallway), all of the washers were marked as out of order, and only one dryer said it worked. When we went to the front desk, they didn't seem to care much, and said if we really needed to, we could take our clothes up to the Comfort Inn next door as it was owned by the same company. having no other choice, we did so, and found the Comfort Inn only had 1 washer and 1 dryer shoved against a soda machine in a tiny hallway. Luckily, we got there while they weren't in use. I felt really bad, when someone who was actually staying at that hotel came in to use them, and had to wait 3 hours for my clothes to finish. The wi-fi was decent, but they apparently change the passwords without telling you, and you have to call the front desk to get the new one. In case it matters, the motel is next door to a small graveyard with a stone wall separating it from the motel parking lot. You can only really see it from the second floor. It didn't bother us, but this may be a concern to some people.

    5
    « Affordable, clean, safe, and great amenities »

    I really liked this hotel because they didn't charge for parking unlike most other hotels in the Arlington, VA / DC area. It was also 4th of July weekend, so many hotels were packed. I booked it on the morning of 6/29. My room was clean, the restrooms were clean, the tv was an updated flat screen with cable. The check-lobby staff were very nice, especially in the morning and afternoons. There is a small gift shop behind the lobby in a separate building in case you forgot something at home. There's also a small internet bank of computers in the lobby area in the event you don't have a cell for the WiFi. I enjoyed seeing old military friends that transferred into the DC area.

    4
    « Convenient Location »

    The location is very convenient, close to most DC area location. 3 minutes to Air Force memorial, less than 10 minutes to the Washington Monument and all the National Mall attractions. They had hot decent breakfast too. Will definitely stay here again

    4
    « Great hotel but afternoon shuttle back was difficult »

    We stayed the last week of June for 4 nights. I had a very time finding a room near DC with 2 queen size beds, a pool, and free parking. I was pleasantly surprised by our room. Nice size, comfy beds, and clean. We were by the road but the only noise was motorcycles racing around the street. The bathroom was small and had issues but it was clean and the water pressure was incredible. We paid extra for a fridge and microwave and it was well worth it to have cold drinks in our room. The pool was nice and my kids enjoyed it. Breakfast was wonderful and easily saved us $30-$50 every day. All staff were very pleasant. Our only complaint was the shuttle. They share with the hotel next door and while it was nice to have we had a difficult time getting back from Pentagon City Metro station. There is no line so we got stuck waiting 45+ minutes a every afternoon. After a long day of walking it was too much to have to fight to get a seat back. Several times people just walked up and pushed their way in front of you without waiting their turns. I'm sure our times of returning to the hotel didn't help(5-7pm). Also of note was their is not restaurant at the hotel or within walking distance.(Hotel next door serves dinner after 5pm but we didn't try it). We ordered pizza and had it delivered the first night at the suggestion of hotel staff and it was very good.

  • 4
    « Good nights stay »

    I was able to set up our three night stay easily in Booking.com and found rates in our price range. The beds were very comfortable and the hot breakfast was great! The room we stayed in had some updates, but it is an older hotel. They do offer a shuttle service to the metro line, but we did not use it. There were a few minor repairs that needed to be fixed in our room, which we turned into the front office. The office staff was friendly and answered any questions we had. Housekeeping did a nice job keeping our room straightened and clean.

    4
    « Great location, reasonably priced, close to DC »

    This Best Western is a great location close to Washington DC. The value for the nightly stay was excellent. Breakfast is offered with many choices yet differs slightly from day to day. The breakfast staff works well together making sure everything is clean and replenished. A free shuttle for the airport and the metro is a tremendous added value. Tipping the drivers is always a smart thing to do. Computer station with printer available comes in handy. Overall, the staff is friendly and helpful.

    4
    « D C Visit »

    This motor lodge style of hotel is a little dated, but it was clean. The double queen room we had was large enough. The beds were ok. The housekeeping service was good, but was done late in the day. Breakfast is provided and was ample. Transportation is offered to DCA airport and Pentagon City Mall and Metro Station about every 30 min. from 6 AM to 10 PM . Good overall stay.

    4
    « Very Pleased »

    We stayed here on a family vacation. Staff was extremely nice and accommodating. The hot/free breakfast was worth the stay!! The shuttle service to the metro station was very nice and convenient. During peak hours of travel we had to make other arrangement for travel because they only have two large vans to transport people. So if you couldn't fit on the shuttle you had to wait 30-min to an hour for the next. Pool was nice but it closes at 9pm. It would be nice if it stayed open until 10. After walking all day it was nice to get into the pool. Overall it was a nice, family friendly place to stay when you are on a budget. We would stay again.

    5
    « Family Vacation »

    Nice area of town with easy freeway access. Hotel shuttle to/from nearest metro station. Nice large pool area outdoors. Large breakfast selections of both hot and cold items. Parking right outside of room was nice.

    4
    « Vacation stay with 2 Grandchildren »

    The service and room were good. Shuttle service was very helpful. There is a very nice food court at Pentagon City station which we ate at several times. The swimming pool was nice and monitored by a lifeguard.

    4
    « Good hotel, great staff, shuttle included ! »

    We visited the hotel last week and since the arrival the staff was very friendly and helpful. The front desk lady (with pink glasses) let us make an early check in and explained to us how the shuttle worked , hours of breakfast and even that the Eisenhower room had ice hehe. The breakfast was very good and with many options from cereal, yogurts, waffles and eggs! The shuttle arrived every 30 mins and gave rides to the pentagon city metro station that is very easy to move to all point of the city from there. The room was clean, comfy and had a fridge , microwave and even a coffeemaker. It was a very pleasant stay. The only think was that they put on hold on your card the total cost of your stay even if you already paid for it , but it's stated on a memo in the front desk.

    4
    « Best Western Pentagon »

    this hotel was very conveniently located near Washington D.C. It was very clean, the staff was very pleasant, breakfast was very good, room were clean and all amenities worked properly. It was an overall very good experience. Would definitely consider staying again.

    4
    « Business trip to Wash DC »

    It was affordable and clean and had a pretty decent breakfast at the hotel. I definitely would stay there again. This was a good value for the money and it being located close to I-395 made for quick get aways to and way from Washington DC

    4
    « Great Bed & Breakfast &Shuttle, too! »

    The motel is a bit dated, especially the bathrooms, but the bed was comfortable and they served a full breakfast, something different every day. The shuttle came every 30 minutes. For us, this was the perfect place to stay. We just needed a comfortable bed, good breakfast & shuttle. Plus, we were able to stay an extra day & save $46 from one of the other hotels in the area. We wanted to spend our money on sightseeing, not the hotel.

  • 4
    « Excellent Amenities! Good location »

    I've stayed all over the DC area before, but this was our first time on this side of Arlington. You are about 3 miles from the nearest Metro station, but they have a free shuttle that runs semi-regularly. It says there is a shuttle every 30 minutes, but during rush hour it can take a good bit longer. The pool is decent and has a life guard on duty. The breakfast is excellent and changes every day with hot and cold options. It could get a bit noisy, but what hotel isn't? If you are looking for something right in the heart of DC, this isn't for you, but for a family looking for a good place to stay at a reasonable rate, this is your place.

    4
    « Awesome front desk personnel! »

    We recently stayed here on our trip to D.C. When i called to make a reservation the night before we arrived the person taking the information was so nice to talk to! She was very helpful in choosing a room to fit us. When we arrived we were greeted as if we were long lost family! The clerk who checked us in took the time to explain how to use the metro and about the shuttle to the metro station. The only draw back was that the laundry room was not available due to equipment failure so we had to walk over to their sister property to do the laundry. I will say that i peeked into the laundry room and it was very nice with multiple washers and dryers. i cannot say that about the sister property which had only 1 washer and dryer tucked in a alcove in the hallway. I had to wait over 2 hours to be able to do our clothes. That part sucked! We did eat dinner at the sister property the first night and it was good, not great but good. Our room was clean and very comfortable. The property is dated but fairly well maintained. The pool area although we did not use it was very spacious. This hotel has a gift shop that was very unique in that it was located near the pool. They had a good assortment of things including snacks and stuff. The room next to us has several children and at first there might be a problem with noise but they quieted down and all was well. Breakfast was hot and was included in the price of the room. We would stay here again it is very well located to the metro and they people are fabulous!!!!!

    4
    « Worth the money »

    We recently stayed there for 2 weeknights. The prices in the area were very high, so we picked this place for price and location. The rooms were god sized,clean, and reasonably comfortable. Obviously recently renovated, not rebuilt, but perfectly acceptable. The shower in the older bathroom had great water pressure! (Room 345) Try rinsing shampoo out of long hair under a new restricted flow shower head!As mentioned elsewhere, the seating in the room was uncomfortable, but it was O.K. for 2 nights. Swimming pool was good sized, with a lifeguard. Only sun heated, however. There is a full breakfast included, but when we were there, nothing was warm enough. I suppose we could have used the microwave to zap what we wanted. The hot drinks are in the hall, which involved a bit of back and forth. We saw the shuttle, but never used it. All in all, we would stay here again.

    4
    « Good enough...but not perfect »

    Base room-two doubles-has no really comfortable chair for reading or watching T V. Restaurant on sister property, Comfort Inn, easily walkable but wasn't open till 5:00. Limited menu and no hard liquor, only beer and wine. They do have menus from several local places which deliver. Pool does not allow smoking or bringing in drinks, but they do have a lifeguard. Best thing is shuttle to local Metro station as well as Reagan airport. But...be aware that you will need to stand in line outside the lobby and wait for it, and expect there to be a dozen other folks out there with you...be patient and allow plenty of time-at least 30 minutes for your turn. When you get on the train sit in the first couple cars and look to the right and left as you approach stations-in the last cars you may not get to the station identification signs before you stop so you might not know where you are. There are real live people to help you at each station, so you shouldn't be stumped by all the automated equipment. Hot breakfast is certainly good enough-but no bacon! Only sausage links and patties. Staff at desk and breakfast room are pleasant and attentive.

    2
    « Lacks Knowledge of Customer Service - Completely »

    Our first vacation as an extended family and we could not have been more frustrated. Promised shuttle service that was never sufficient for the amount of guests. Promised on site laundry that wasn't working so we needed to walk to the next hotel to wash clothes. A lifeguard at the pool that wouldn't let us bring in a plastic bottle of water, but allowed other guests to bring in beer cans. Dingy rooms that weren't ready on time and, in my opinion, weren't ready when we were told they finally were. The final insult? 4 people behind the front desk and NOT ONE could be bothered just now to look up the number for a cab company that could take my 7 family members back to the airport; no, the front desk was not busy. And one of the employees was in management. I'm in the customer service industry in a tourism market and we would NEVER treat our guests like this. Find another place to rest your head....these people don't appreciate our tourism dollars or they would provide better service. Very disappointed.

    4
    « Good, reasonably priced hotel »

    We needed an inexpensive place to stay in a safe location near the walking mall at Shirlington so we could attend our son's performance at The Signature Theatre. This little hotel is perfect for a short stay. Easily accessible and in a safe area. The price was right, the room was clean, the bed was comfortable and the breakfast was great! Nothing fancy but gave us what we needed.

    4
    « Great location for Washington Monuments »

    Was looking for a place close to the monuments and this place is it. Just off of I-395, it's got easy access to the major sites in the area. The hotel itself offers some nice features as well - free wifi, parking and buffet breakfast. There's also a complimentary shuttle service that runs every 1/2 hour. I didn't personally use it, but it runs to the airport as well as the metro station, maybe other places. The room was pretty nice - 2 queen beds, mini fridge, microwave and Keurig. I know some people have reported walls being very thin, but it didn't seem to be an issue as there was only 1 day that I could hear kids in another room, but even that was brief. The one inconvenience, door needed a bit of effort to close properly, but other than that, I would say I had a very nice stay.

    3
    « It's fine overall. »

    Breakfast was really good, we liked the variety and quality. It was louder than I would have liked (get a room on the upper floor to avoid hearing everything in the morning). TV and channel options were nice. The bathroom was covered in mold (under the wallpaper) but otherwise the room was nice. Comfortable bed. Thermostat worked well. Fitness center was in a creepy basement and just not very nice, I chose not to use it because of that. Was frustrated that we almost had to beg to get a 15-30 minute extension on our check-out time when we were visiting my sick grandmother and the buses were running late on the way back. Other then that we found the staff and shuttle drivers to be friendly and accommodating. For us the shuttle to metro station station and airport was nice so we didn't have to rent a car but left us with only 1 option of food once we returned at night (the restaurant at the Comfort Inn, however the food there was tasty, friendly service and quick).

    4
    « A lovely oasis in the hell that is Washington traffic! »

    We arrived here beyond stressed after attempting to navigate the hellish traffic, and within a few minutes had relaxed totally. Perfect check-in, lovely pool with lifeguard, room was great with everything we needed. This is an older style motel type, but it has been renovated and the main block containing lobby and dining room seems newer. There is also a small shop. Breakfast next morning was nice, hot food plus waffles, pastries, bagels etc. The only downside? Leaving next morning into that hellish traffic again!

    2
    « Not Worth the Money »

    While the furnishings and decor were nice, the room itself had not been well maintained. Cracked and peeling paint on the ceiling, rust on the bathroom door hinges, poor paint job in the bathroom, light fixtures hung crooked and had paint on them, very low ceiling in the bathroom. It was obvious the building is very old and hadn't been well maintained. Putting in new furnishings and decor does not cover up poor maintenance. Not to mention the staff was neither helpful nor friendly....both the check in and check out clerks were completely indifferent and couldn't have cared less about us or our stay.

  • 5
    « I loved this visit. »

    This hotel provided excellent service. The room was immaculate. The area safe. The Service Providers were polite and helpful, especially Janet at the front desk. Whenever I visit the D.C. area, I will stay here. Accessible directly off I-395, it was easy to get to and leave. Thanks for a fantastic visit.

    5
    « HIGHLY recommend; LARGE BUFFET BREAKFASTS! good staff! »

    "Highly recommend the PENTAGON B.W. motel; FILLING BREAKFAST!" ?Shuttles need to park right by CURB IF possible!! I fell right thru the cheap folk-up step stool. By Pentagon City metro, it is hard to park near curb since ALL shuttles, taxis, & personal cars park there. But TRY as best as you can for us handicapped folks ok? thanks! NEED TO BE STURDY, CHROME STEP STOOLS! Need to have at least 6 HIGH RISE toilet seats that go over existing toilets for those of us who have had HIP replacements. Need GRAB bars by toilets to help get up from the LOW toilets. Need grab bar in tub/shower area to get out. A portable BED RAILING that goes between matress and spring would be helpful for us handicapped folks. I visited personally with mgr; he was very RECEPTIVE to my concerns I brought up to him from a handicapped person's perspective. Noise from adjacent rooms came thru to my room in wee am hours. I called front desk; they talked personally to offending party. ?LARGE BUFFET BREAKFAST that was varied daily. BACON SUPER GOOD; I can't make it that good at home even! Staff very helpful; I needed some maintenance; they were there PROMPTLY and fixed things ;) Shuttle service was great getting us to metro areas.

    4
    « Friendly, Safe, Quiet »

    This is an older but clean motel in a safe neighborhood. The bathrooms are small but adequate. The breakfast was great with plenty of choices. There is only one restaurant within walking distance, and it is only open for dinner so make plans to eat lunch while out sightseeing. The hotel shuttle runs every 30 minutes and drops off and picks up at the subway/mall and Reagan airport. Would definitely stay here again.

    5
    « Visit Washington DC easily »

    If you want to see Washington DC consider this hotel. They have a shuttle to the train station and it is only a 5 minute ride to Arlington National Cemetery and a 15 minute ride to downtown DC. If you're a senior, 65 or over, a senior pass gives you a ride to DC for $1.05. We were there a week and never moved the car. The hotel has friendly staff and a really great breakfast included.

    5
    « best western, pentagon »

    very good experience. I thought being that close to the airport might be annoying because of the noise, but found out later there were no flights after 11:00 pm. I try to always stay at a Best Western because of the comfortable beds and cleanliness of the room.

    2
    « I would not stay here again »

    Old 2 story motel basis. Saw no elevator and I had 2nd floor. Old interiors. Tight bathrooms. Hotel looked tired. Maybe tear down and build new BW Plus. Staff very nice and efficient. Picked for location relative to Reagan and in moderate price range. Will go up in price another $50 next time and get into something nicer

    4
    « breakfast made it perfect »

    The hotel was very nice. It was quiet and clean. Everyone was very friendly. However; Gabrielle (Gabby) in the breakfast service area made the entire stay the most enjoyable for our grand daughter, also a "Gabby". The two of them hit it off. She is great at her job and very friendly to the guests. I would definitely suggest a stay at this hotel to anyone going to be in the area.

    4
    « Nice Hotel »

    Soon as I entered the room-it was more than expected. The room was nice but could use more AC and the staff was excellent. Only problem was the guest printer didn't have any ink-but the staff fixed that quickily and we were on our way to finish our trip.

    5
    « Birthday Treat to Myself »

    Highly recommended affordable, nice and clean hotel. Convenient on nearby interesting places, with the help of shuttle bus kind driver (s). Friendly and helpful front desk Staffs. Kitchen common place for visitors' breakfast venue was good and clean. Definitely will be back in this hotel (again) next time I visit Washington DC. Pictures taken: 1) BWPentagon front view upon my arrival; 2 ) The King size bed I booked for;. 3) Me in front of The White House. One of the nearby interesting place I visited; 4) Basilica of the National Shrine of the Immaculate Conception where I attended mass for my birthday.

    2
    « Room OK, Breakfast Good, Laundry Terrible »

    The room is old but serviceable. One of the beds had a lump and a dip. Breakfast was the highlight of the stay. Staff seems to be doing the best they can with what they have. If you plan to do laundry, be warned that the dryers take your money and stop within 5 minutes and do not dry your wet clothes.

  • 3
    « Our Washington D.C. vacation!!! »

    This may have been an older Best Western, & rooms do need a make-over!! They are a little run down!! Rooms need painting & a good cleaning. The breakfast was excellent!! All kind of choices!! The breakfast room was one of the largest we have seen!! Plenty of tables, no shortage of seats!! Excellent staff in the breakfast room!! A short shuttle ride to the subway, which is the only way to travel in the D.C. area!!

    3
    « Good for overnight stay »

    I arrived past midnight and had to walk up a flight of stairs with my suitcase because there was no help. When I asked for help the desk clerk offered to cancel my reservation! For the money I paid the room was satisfactory. If you are looking for service, style and ambiance book a different hotel.

    2
    « Pick another hotel »

    Thin walls, sloping beds, mold smell and peeling wall paper. Could hear everything going on in other rooms. Not worth the price of this hotel. No refrigerator in room. Breakfast room was hot. Need to turn on AC and cool that room down. Had to get the keys rekeyed after 2 days of a 3 day stay. Great location to the activities we participated in during retirement activities.

    4
    « Mixed bag »

    The breakfast was ample and tasty. Much better scrambled eggs than I've had at similar places. We enjoyed the waffles. The bed & pillows were quite comfortable. The room was good size. Having a shuttle (shared with Comfort Inn next door) to Pentagon City Mall (where we could catch the subway or "Big Bus" Hop-On, Hop-Off Tour) was what made the location good. There was a strip mall nearby on Glebe with a supermarket named Giant. The bathroom, though clean, wasn't the best--a constant drip from the tub spout left a lot of rust stains in the tub, but it was actually a little stream so we didn't hear drips. The towels were rather thin. The laundry situation was a problem: Laundry was on the second floor of one of the buildings-steep steps, no elevator, $1.50 in quarters. The washer (there were 3) worked but the dryer barely warmed up & did not dry after 2 13-minute sessions. The next dryer smelled like there had been hot electrical wire problem. The 3rd machine was in the corner, partially obstructed by a post. After many trips up & down the steep stairs to the office for more quarters we were referred with our wet laundry to Comfort Inn, a 7 story building with only one washer & dryer (in use). Eventually, after getting our quarters back from the office, we tried the awkward dryer in the corner & for $3 our clothes were mostly dry. We had heard, several days before, that there was a problem in the laundry & that people were being sent to Comfort Inn. Since there were no "out of order" signs in the laundry we assumed the problem was fixed. Unfortunately, we wasted a lot of time.

    4
    « PLEASANT STAY »

    I had a very good stay thanks to front staff Kim and Male. I arrived in the hotel after an overnight flight and with little sleep and so was looking forward to a restful afternoon and unresponsive staff was the last thing I expected. I had an issue with my booking (my fault not theirs) but the morning staff I met were very uncooperative not only to me but to another group of customers. They did not offer to assist in the booking mix up. Then comes Kim like a ray of sunshine in the late afternoon shift and she was very helpful. She did not only handle my booking issues but also sorted the issue of outage of WiFi in my room promptly. She with fellow staff Male also assisted me find a place to have dinner later after I had rested. The rooms are very clean and big enough. I would however advice one to take rooms near the reception. I was at room 318 at the far end and it was inconvenient going to the reception and breakfast in a downpour. The WiFi also is not as strong in the room as it is near the reception. The sheets were clean but have seen better days. a new pair would improve the experience. The room and bathroom were also very clean. One thing that is excellent is their breakfast. It is long since I had such good breakfast in a hotel. The shuttle bus from the airport and to the metro is very reliable and convenient. It is a relief since the hotel is far from the city.

    5
    « Great price for location and service! »

    My mom and I came to DC to renew her Swedish passport and wanted to find a hotel within our budget. The staff here is amazing and the room is very clean! We can definitely tell the staff takes pride in their work! Great price for a great stay!

    4
    « Clean, kind, convenient »

    The room was very clean and decently appointed. Beds were nice. The walls were paper thin, so when some louder people arrived past midnight, we could tell. The shuttle ran frequently from both the hotel and the Pentagon metro, as well as the airport. The staff were awesome! They held our luggage, directed us to where we needed to be and were lovely to chat with! Breakfast was great. Two waffle makers are better than one. There was plenty of everything from hot entrees to cereal, bread, and coffee. The few downsides were that it was fair walk to the nearest 7-11 and there aren't really any restaurants within walking distance. The train is also a bit too far to walk with kids. A few weird choices of hotel details were added, like a weird frame around the mirror that prevented you from using the tap handle. If you are staying with a car, you'll have a close parking space and access to some of the world's best restaurants.

    4
    « Near the Interstate; dining options are few for pedestrians »

    This was a last-minute choice when my outbound flight was cancelled due to weather. Rooms were scare, and I was able to book my room by calling the hotel directly. The room was clean and comfortable; microwave and fridge were available. The decor would be "quaint", especially the bathroom. The hotel has a shuttle from Reagan National Airport and Metro. There is no on-site restaurant. A 10-minute walk down the road (although under an Interstate highway) provides access to a Pizza Hut, Chinese take-out, and a convenience store where I purchased a microwave meal and beverages. The free breakfast is very nice with lots of dining area and many choices. Fresh fruit is always in the lobby.

    5
    « They were super helpful »

    This property was super helpful and accommodating to us, they helped us to not only get around the city but also helped us with small thing like plates and forks for dinner one night when we forgot them. They had great breakfast in the mornings, Waffles every morning, pancakes some mornings, french toast, and even breakfast burritos, had sausage every morning and a lot of other choices.

    1
    « Keeping it real »

    As a woman on a budget traveling with a child I look for hotels that are affordable with specific musts. I often read reviews that I find myself wondering if the writers are in the same travel class as we are. This hotel in my research met my specifics and the reviews were mixed so I decided to go for it. Do I regret it, let's see... Specifics; 1)free breakfast- poor set up/selection , unhelpful staff and no half and half for coffee. 2) laundry- I can't afford to check both of our luggage so I need laundry by the end of the trip. The laundry was broken, and when asked how long I was told a week. Instead I was sent over to the Comfort Inn property that apparently is owned by the same folks. Over there the elevator is broken for 6 months (as told by staff) to get to 4th floor laundry where there is one wash/dry for all of comfort inn and best western . Maybe 300-500 rooms. 3) Security/free from allergy inducing smells such as smoke/cleanliness -We changed rooms 3 times until we settled on the 4th room. Busted door locks ( I just pushed one open), smoke/ masking air freshener smell. Also Brillo pad mouse traps. Final room air conditioner leaked but I didn't care at that point. Price- Yes the price was reasonable $597 for 5 nights but I didn't save any more with having to go out for breakfast and lost time with laundry and room changes. I would not stay here or the sister property comfort inn. These two properties need a major renovation .

  • 5
    « Highly Recommended »

    The staff made us feel so welcomed! The room was very homey and very comfortable. The breakfast was outstanding! We couldn't have asked for a better location, room and staff! We will definitely be back!

    4
    « Great Location... Convenient for DC visitors »

    The shuttle to the Metro Pentagon City station was great. We did not have to wait as some have complained about and there were several shuttles running the whole time we were there. The rooms were great..missed not having a fridge/microwave but not enough to avoid staying again. Loved the extra stand alone sink set up in the bath room. Should have reserved ground floor since it is stair access only to second floor. Great staff!!!!!

    4
    « Nice hotel »

    well located - we had a car and parking available with no problem. Nice hotel where we stayed 1 night to visit DC the following day. We had a 2 queen size bedroom and was perfect for us. Room was big and confortable.

    3
    « Good value, nice staff. Thin walls, slow internet. »

    The breakfast in the morning was worth it. Lots of variety, all three days. The shuttle is a nice feature, as parking in DC is expensive and hard to find. The walls were thin and we heard the neighbors pretty easily even though they were talking at normal levels. The internet worked but we frustratingly slow.

    3
    « Pros and cons, you decide »

    Had to stay here one day before moving to a decent conference hotel in DC. Pricey at $173. PROS. Clean room, great breakfast, shuttle (did not use it though). CONS. Gave us handicapped room without asking if it was ok. It was a business booking and I thought that they would be more attentive. So there was no bathtub and water went everywhere when showering. The room was stuffy and the fan was slow. It cooled the curtains rather than the room. There was no replacement toilet paper in the room. There is no restaurant within walking distance through a safe neighborhood although one could take the shuttle to Pentagon station. We ate at the Comfort inn restaurant next door. Food choices are limited but service was excellent and fast. Will not return.

    2
    « Hmm not so great »

    A little way out and our cab driver suggested we go elsewhere. Check in OK but slow but rooms were dank and uninviting and dirty despite some beautiful towel folding. Between major roads and felt like the sort of place they set murder scenes. Breakfast normal us fare and OK. Shuttle bus poorly managed and had to wait a long time with one missed collection where the bus just sped past. You can get a lot better for the same money elsewhere

    4
    « Great for the price! »

    Our room was very clean, the staff was awesome! The shuttle was slow-ish in circulating but was perfectly usable getting to and from the airport and the Metro. It is worth noting that there is nothing else in this neighborhood so finding food/ snack and stuff was difficult. The metro is quite far making the shuttle a necessity. Breakfast was abundant. Make your own waffle stations were super and in working order! The walls could use a little more insulation. the room next to ours had individuals who were chatting most of the night and we could hear them pretty well.

    1
    « Not up to scratch »

    I am not sure about the description "newly renovated". The hotel is like something out of the 70's. Hotel is probably a bit of a misdescription too - I would class as a motel - all room doors opening to the outside. My room was dark and smelt damp. It was clean. The only lighting in the bedroom was from 2 table lamps, one of which did not work. The bathroom was clean but not a pleasant room - a low ceiling, old fixtures etc. There was no bar or restaurant but facilities were available at the Comfort Inn next door (adequate but not somewhere you would want to spend the evening). Location good - a short ride from Reagan Airport and not too far (short cab ride) to restaurants and bars of Crystal City. Would I stay there again - no - most definitely not!

    2
    « The Good, the ok and the BAD! »

    Where to start? First, The Good: The breakfast. every morning a hot breakfast with lots of different options (eggs, sausage, bacon, cereal, yogurt, fruit etc). They even had a sign up indicating they have gluten free options available. there is also a restaurant next door in the Comfort Inn with good food. the ok: The shuttle. For the most part, we had no issue with the shuttle at all. It ran on the 1/2 hour as indicated and most of the time it was early for us. We had one or two times where it was late but for the most part no problems. the bad: upon entering the hotel we were sort of greeted by a somewhat pleasant lady. She checked us in and told us where our room was. Now having been up since 3:00 a.m. that day, we were exhausted. We had to walk, suitcases and all almost to the end of the third building. (Note: there are 3 buildings, but this is not your typical Best Western, this appears to have been a motel-perhaps a Motel 6 which they revamped into a Best Western. Doors on the outside of the each room). Once we got to our room, our keys did not work. I walked back to the hotel lobby and exchanged keys. I came back to the room and the keys did not work again. I walked back to the lobby and got new keys again. This time, maintenance came to see if he could figure out the problem. His master key didn't work. Then he went to get an actual key (not the hotel cards), which also didn't work. He tried his master key card again and got us in the room. We had ongoing problems with our keys the entire time we stayed. sometimes it took 3 or 4 tries to get the door to open. Instead of fixing the door, they just left it for us to struggle with the entire time. the Shower: First night we are there and of course we are exhausted. Went to take a shower and the shower head blew off the hose. The water pressure caused it to blow off and fall on the floor. Maintenance comes to fix it. The fact that this happened showed that no one had used that room in a long time and maintenance didn't do anything to check it out prior to someone staying there. the fridge: We asked for a room with a refrigerator/microwave. No problem, they gave us one. The problem was that the temperature on the refrigerator was set so high it was actually a freezer. we tried several times to turn the temperature down, but the knob wasn't able to be turned at all. Anything we put in there just froze. A pointless feature to have if it doesn't work. The walls are PAPER THIN. on more than one occasion we could hear the TV in the rooms next to us. we could hear the voices of the people next to us at all hours of the morning. the air conditioner/heater. This may not be a problem for some people, however, it was for me. The fan on the air conditioner is so quiet, if you need noise to sleep don't count on the fan setting. You can put the air conditioner on but it doesn't stay on the entire time (same with the heater). Again, this may not bother some people. the staff: honestly, there was only one person who was pleasant to us. There was a young man in the lobby who was nice and went out of his way to help us. Everyone else acted like we were a burden. there doesn't appear to be security at all. There is a police vehicle parked in front of the hotel, but it was parked in that spot the entire time but I never saw a police officer. I think the car is there to deter people but they don't actually have any security.

    4
    « Motel, not hotel »

    Very nice, clean, older MOTEL. No complaints at all. Just a warning to someone arriving late at night, alone, by taxi/Uber/Lyft/shuttle: you do have to walk outside to get to your room. And to those with luggage: you may have to climb stairs to get to your room.

  • 5
    « Spring Break Trip »

    Spent 4 days and 3 nights here with my boyfriend, my mom, and my brother. We were planning a budget family trip to spend spring break in DC, and we could have not gotten any luckier! Absolutely loved this hotel (especially for the price we found it at). The interactions we had with the staff were all friendly--they helped answer all my questions about the area, food, and shuttles. They offer a FREE shuttle that leaves the hotel and heads to one of the local metros right outside of DC and to the airport on a half hour basis at both early and late hours. They would even come pick us back up from the metro station! The hotel is probably about 25-30 minutes from DC itself, and about 10 minutes from the Arlington Metro which from there is only about a 5 minute ride into DC. There was a Keurig in the room with a decent selection of K Cups and sweeteners. We had plenty of towels and wash cloths for all of us, and the bedding was clean. I appreciated their optional service to not have all your towels and sheets replaced every day in an effort to reduce water use to help the planet. The water temperature and pressure in the shower was excellent! The shower did leak all over the bathroom floor, but I think it was from the high pressure against the fabric curtains rather than something that needed repair. The newer flat screen TV was nice and worked which coming from most budget hotels where there are old broken TVs made us happy. Our room was located under the washer room and was a little noisey when they were doing laundry late at night, but nothing that was hard to sleep through (my mother is a light sleeper and it did not wake her). The ice machine was hard to find, but we only needed a bit for our cooler on our return trip so it wasn't the end of the world. The free breakfast was delicious! There were plenty of options that were changed up each day. There was a computer and printer that guests had access to that we were able to use to print out museum tickets; a nice touch that helped make everything run smoother. I plan on staying here again when we make a return trip.

    3
    « Free Shuttle! Great Breakfast! Room falling to pieces! »

    The shuttle service was great. We got to DC in the early mornin and check-in wasn't until way later. Despite this, they allowed us to park in the hotel parking lot and take their shuttle service to the metro! The shuttle was timely. The breakfast had a great selection--hot and cold items. My kids loved the hot chocolate! The rooms were rather scary. Upon entering, it appeared to be a typical, low-cost hotel room-- however, wall paper was falling off in the bathrooms. There was mold in the bathroom as well. The beds were comfortable. Taking the price of the hotel and our situation into consideration, I would consider staying here again. If you are a budget traveler, this isn't a bad option--so long as you aren't particularly picky about it falling apart.

    5
    « Our visit to Our Nations Capitol »

    When we booked our room we were at the mercy of the Internet. Some times you look at rooms online and things are not as they appear. But, in our case we were pleasantly surprised for when we first arrived we could tell that this establishment was to be at a high caliber because the quality, cleanliness and appearance of the lobby were impeccable. We will visit this Hotel again. There really is no need to look any other place because we have been at top hotels before and this one is a true Gem.

    5
    « Family weekend vacation »

    Hotel was great. Location was great. Overall this hotel is great, wasn't far from all the museums and restaurants. will definitely stay here again next time I come to Washington dc cause didn't have enough time to see all museums.

    4
    « Not downtown but close enough »

    Clean, efficient and quiet location accessible to DC attractions and business. Good access by bus, cab and Hotel mini bus and close to DC Metro and airport. Cost is affordable especially if compared to similar hotel offerings with Washington. This Hotel is a good option.

    4
    « Good stay on a budget »

    We were here for 2 days for a funeral at Arlington. Previous reviews were spot on. We found the rooms good for size, but could use a more thorough cleaning. Main area was fine, but bathroom looked like it was put together with left over screws on almost all fixtures. Strange to only put 1 bath towel in bathroom; others were out in second sink area. Room itself was set up better than most others with plenty of outlets, including a stand alone dual plug and dual USB charging station. Even the microwave had 2 additional plugs available. There was also a Keurig in the room including 4 K-cups, 2 coffee, 1 decaf and 1 English breakfast. This was a nice touch. Breakfast items were changed the 2 days we were there. HOT coffee machine, different main dishes, made your own waffles, donuts, toast, muffins, yogurt. Quite a good assortment for an included breakfast. Overall, it was a good stay and if they can figure out how to clean better and make the fixtures look better, this would move up quite a bit in rankings. For what we paid, we'd easily stay here again.

    3
    « Ok for one night »

    My boyfriend and I were going to a wedding in Ohio, and stayed here so we could take the shuttle to Reagan as we had a very early flight. For starters, we had a lot of luggage and no one offered to help us with any of it. There were no luggage carts and our room was at the very end, outside of the main office. Second, the shuttle we needed to take was at 6:30 in the morning, and breakfast started at 6:30 in the morning. You can see how this was a problem for us. We will not stay here again.

    3
    « Convenience and Comfort for a Good Price »

    Not fancy, but clean and convenient as a place to recharge after sightseeing. PROs: Clean and spacious ground-floor room (this property only has 2 levels), very little road noise despite being on the side of a busy road and bus stop, comfortable bed, good shower, refrigerator and coffee maker, no problems with wi-fi. Free shuttle to Pentagon City Metro Station and Reagan airport was convenient. Breakfasts were good and plenty of choices. There is adequate seating, unlike many hotels, because it is served in a conference room. CONs: Room was dated, bathroom was banged up (peeling wallpaper, trim scuffed and in need of paint.) Walls are thin and I listened to a long phone conversation in the next room until midnight one night. Hairdryer was positioned on wall beside toilet and could be a safety hazard. Towel bar was loose and I had to put it back together a couple times.Toilet tank filled very slowly (30-60 minutes) and made a constant hissing noise. The maid removed the box of tissues (not empty) from the vanity the second day and it was never replaced. Shuttle rides back to the hotel in the evening were often full and the typical wait time was 30 minutes. They have 2 vans but could use another, particularly during the busy season, since the property appears to be popular with school and church groups that can easily fill the van with their group alone.

    4
    « Good value, convenient »

    Right off the freeway. Good place for people with kids and cars. (parking at your door) Handy free shuttle to the DC metro. Great, full breakfast. Rooms are spacious and include a frig and microwave in addition to a coffee maker.

    5
    « Great Place! »

    We only stayed one night and we were pleased with our stay. The room was comfortable and spacious. We have never stayed there and was expecting a regular continental breakfast, but it turned out to be a huge breakfast buffet. Clean environment and extremely nice and helpful staff.

  • 3
    « Good Breakfast »

    Our room was clean, and the bed was comfortable. It did not matter to us that it was an older motel with a few things in need of update, because we knew we would not be in the room except to sleep and shower. The TV/remote and Wi-Fi worked beautifully. The Keurig coffee maker in the room was awesome. The (complimentary) full breakfast buffet was the best part. The selection, quantity, and quality was incredible...unlimited, delicious, fresh choices. There were 3 hard working employees in there doing a great job keeping things replenished. The coffee was the best. Every day our room was cleaned in a timely manner, and the linens and towels were always fresh. Our only complaint about this motel was the fact that the shuttle service was not consistent and dependable, and the van would only sit up to 10 people, max, at a time. Therefore, if you didn't "fit in" on the first shuttle (which is supposed to run every 30 minutes from the front of the motel) you had to wait for the next one. How dreadful, then, to see another van pass by us 30 minutes later already full of passengers from the hotel behind us (I believe the Comfort Inn, which it also serviced.) Many people standing there waiting with us (for sometimes up to an hour) were also very frustrated and aggravated. Twice we ended up calling a taxi after waiting up to an hour, and others were doing the same. I shared my frustration with the front desk receptionist lady on two occasions, and she did call the van driver, only to be told "the next one is on its way." That was definitely the pat answer. The "free shuttle service" is supposed to take guests to and from the Metro station and airport. On 3 afternoons, we waited through two "go rounds" because we were unable to all fit in the van due to the fact it holds only 10 guests. Therefore, you would have to wait for the next one, only to be told by other irate guests also waiting that "hey, we've been waiting an hour longer than you have, we are first in line. It was a mess. Summary= motel is clean, breakfast is good, shuttle is bad.

    2
    « review of stay »

    this hotel has a few features that are not satisfactory: room looked and was tired - from bedding to furniture to wallpaper/paint, to curtains to security. In addition, I did not feel secure, given it was a motel setting not a hotel. My room had a picture sized window that could have been broken into. The lock on door was not secure either.

    3
    « Pros And Cons »

    Pros: Affordability, great breakfast, proximity to local attractions, free parking Cons: Rooms are moderately dated, free shuttle to metro is highly unreliable (would stay somewhere within walking distance to metro station in the future) Please note: This is a motel, not hotel!

    2
    « Less than expected »

    This is a "tired" hotel that needs to be renovated. It was clean and the staff tried their hardest to please. But noise through the walls is beyond their control and is a construction issue. Management knows that the shuttle service cannot keep up with the needs of the guests but fails to do anything about it. We waited 1 hour at the airport for pickup and twice has 50 minute waits for the shuttle bus at the Metro stop. You'll spend a lot of your time waiting for the shuttle bus. There are no restaurants near the hotel, so you are very dependent on the shuttle service, which is unsatisfactory. Don't get me wrong, the staff is very nice, but they must get tired of hearing about the same complaints over and over again. We won't stay here again.

    4
    « Clean, safe, fair price. »

    The room decord is good and is clean. The hotel structure has seved several hotel chains across the last 20 years. Therefore the structure of the building needs some updating, like the door frames, but is being well maintained. The county police often parks a patrol by the front desk which offers additional security thou the area is safe.

    3
    « Road Trip! »

    The hotel is somewhat outdated compared to other BW hotel chains. It was clean and at a good location if you don't want to be in the city. Restaurants were within a few miles. Breakfast was good and there was a nice selection of hot and cold items.

    3
    « Good price and a decent hotel »

    We stayed here for 3 days. The price was good and the hotel was okay. So here's the good, the bad and the ugly. The good...the beds were very comfortable and the rooms were good sized. The breakfast was varied each day and the quality and quantity was very good. There were multiple staff members monitoring and caring for the breakfast area. The heating and cooling unit was quieter than most hotels. It didn't dry me out like some do. The room stayed a nice consistent temperature. Housekeeping did a good job of keeping our room nice. They were unobtrusive and professional. The bad...no microwave or fridge in our rooms, although I understand you can request a room that does have them. It would have been nice to know that ahead of time or when we called to make the reservation. They charge another $10 for these rooms We were in a room that faced the road. With the outside doors to each room, we could hear more noise. The ugly...The placement of the toilet paper holder is right next to the toilet seat. It is so close that you cannot sit on the toilet without having it press into your leg. This is the same placement in all the rooms. The flushing mechanism needs completely replaced. It works, but as you can see from the picture, it was really loose. Overall, the stay was good. The location is good and they provide a shuttle to the metro or airport every half hour. This proved very helpful in our stay. It is relatively close to both restaurants and shopping. If they fixed the bathroom problems and arrangement I would have given it more stars.

    3
    « Hotel adequate, customer service not »

    I had a flight complication and had to stay overnight unexpectedly, so I called the BW Pentagon for a shuttle. I was told to go to door 9 and wait. I could not find a door 9 as I was on the upper level. I called the hotel again and asked for a ride, but was told I couldn't be picked up anywhere but door 9. At no time was it told to me that it was the LOWER LEVEL for pickup. So I took a cab - the hotel was ok, aging, with exterior doors and oddly sized steps, but I got checked in and went to look for vending machines. Even after giving me change for them, I was not told that they were out of order (again, helpful information was withheld), so I was stuck with no food or drink for the night. The room was fine, but the driver dropped me off the next day right at my terminal door and NOT only at one of their three pre-determined spots I was told about the next night. Customer service could be improved. I would not recommend unless you ask VERY specific questions yourself.

    3
    « Good location »

    Paper thin walls, you hear everything. More of a motel set-up, cars parked right in front of guest rooms. No mini fridge. Close to Costco, malls, Arlington cemetery and downtown Washington DC. An okay stay if our car was not scratched in the lot without a note.

    3
    « Good bed, good breakfast, good price, aging property »

    We took a family trip to Washington DC and stayed at the Best Western Pentagon, which was the only hotel we could find with 2 queen beds, hot breakfast, shuttle to metro stop, short metro ride to DC, and price less than $150. It met all those qualifications. First the bad points: The room was fairly clean but not spotless. The bathroom door needed a paint job. Some of the weatherstripping on the front door was loose The blankets were a bit skimpy. It was warm enough though since it wasn't very cold the nights we visited. The outlets were not located in convenient places. There was a nice power strip on the dresser, but not on the desk or next to the bed. So that wasn't very useful. Also I had wanted to plug my DVD player into the TV but could not because the TV was mounted flush against the wall. The rooms have outside entrances. The walls are fairly thin, so I heard our neighbors talking (or maybe their TV). The good points: Nice bed and pillows. I slept very well. Very nice hot breakfast. We stayed 4 nights and they had different variations every day. Eggs and bacon one day, breakfast burritos another day, egg, sausage and biscuit sandwiches another day. They also had make your own waffles, cereal, yogurt, fruit and pastries every day. The shuttle to the "Pentagon City" metro stop was appreciated. It runs from 6am-10pm, every 30 minutes. The only problem is the shuttle only holds about 8 people, so they had to take multiple trips to shuttle everyone. Good location and good price. 5 minute ride to Pentagon City Metro Station, and then 8 minute subway ride to the national mall (L'Enfant station).

  • 1
    « Disgusting »

    I spent the night of 03/15. Dirty, cold and unpleasant bed sheets. The first thing I found in the morning was a HUGE cockroach in the shower and on top of that I developed a skin condition "escobiasis" caused by the uncleaned towels or cheap soaps. Never again. Please do not go there ever.

    5
    « Great value »

    Given the sky-high cost of hotels in the Washington, DC area, this Best Western is a real find. It is very reasonably priced, the bed was extremely comfortable, the rooms were clean, and the breakfast was quite good. It is also right off the I-395 freeway and is just a few miles from Washington. This is a good alternative for visitors who don't need a five-star hotel and who don't want to spend $200 or $300 a night for a room.

    4
    « BW Pentagon Hotel »

    I would recommend this hotel because of it's location, it's accessibility to the Metro, the airport and the price. The staff are very courteous, friendly and helpful. This hotel is also very easy to find and is an easy off and on to the freeway that goes right by it and is also not too far from the DC Metropolitan area. The hotel also has good amenities although it would be good if they had the small refrigerators in the rooms because it does get hot in the summer time.

    3
    « Clean and Friendly »

    I was surprised when we pulled up to see that it was a travel lodge style rather than a hotel. Aside from that our stay was fine. The upside of the hotel: - Great, friendly staff, big thumbs up. They were friendly, helpful and service oriented. - Shuttled in from the airport - Shuttle service to the Metro station - Large breakfast (again, friendly and efficient staff) - Clean room - Comfortable beds The downside: - Bathroom badly in need of upgrade - Bathtub liner was pulled away from the tub so standing in the tub was strange - shower drain plugged, by the end of the shower I was standing in water past my ankles - thin walls (I could hear conversations from our neighbors) All in all a good value for the money.

    3
    « Comfort is correct! »

    This is a typical travel inn. The room is spacious, well maintained and clean. The beds are very comfortable. The front counter staff was friendly and helpful. There is a regular shuttle service every 30 minutes which takes you to the Washington subway service. Not much in the way of other stores within walking distance. In summary, this is good value for the price.

    4
    « Very Adequate »

    Although the facility, especially the bath and ceiling was in need of repair and badly in need of updating, the room "worked". Nice water pressure, H/A had no problems though others in my party had noisy H/A units, clean, and comfortable bed, microwave and nice size refrigerator. I would stay here again. I have seen much worse! The bed comfort made up for all of it!

    4
    « Good value for money and location »

    We booked the Best Western for 2 nights in the beginning of March and were positively surprised. As a group of 5 we were looking for cheap accommodation since we wouldn't be in the hotel very long usually. Kristopher (I think this was his name) greeted us friendly and checked us in our rooms quickly. Our rooms were big, comfortable and clean. Granted, the bathrooms do need a little updating (especially the wallpaper) all in all a good, comfortable, safe stay with good location. Tipp: Use an Uber to get back an forth. Was our cheapest bet :)

    3
    « Not too bad, not too good »

    If you want to be near walkable places to eat, this is not the place. If you want a very comfortable bed, this is the place. Regarding the breakfast: many options (but not as many healthy ones as we would have liked), a nice large room, and very nice breakfast staff but TURN OFF THE DAMN TV's!

    5
    « Best Deal Around-GREAT Place To Stay! »

    I chose this hotel because it had a shuttle and I would be using the metro system. The shuttle opportunities were great! Every thirty minutes to a metro station and the Reagan Airport. That was a huge plus. They have a delicious hot breakfast with a change every single day and the food is fresh and just really good. It was so nice to start off every day with a hot breakfast. The rooms were a great size, the beds comfortable and the staff was friendly and helpful all the time. It was a totally hassle free week and I would stay again. I highly recommend it.

    4
    « Wonderful staff »

    We had a great experience interacting with Jose at the front desk upon our late arrival and late-night needs! He was patient, attentive, well-spoken, and helpful. It was great to meet a friendly face after a long drive to DC.

  • 2
    « ROACH »

    I booked 3 rooms for 2 night stay and then 1 night stay on my return trip. Roaches were found in all of the rooms we stayed( total of 6 rooms). Shower faucets did not work, Shower head control, did not work. rest room door did not close. I reported the door was fixed, but still not able to close all the way.

    2
    « A terrible disappointment »

    The bathtub dripped non-stop. There was no cold water in the bathroom sink. WiFi did not work in the room. Worst of all, I was locked in my room for over a half hour trying to get my door open. The lock was broken and I had to call the front desk and wait another fifteen minutes waiting for maintenance to come, then open the door, then repair it so that it wouldn't happen again, all at 10:30 at night, waking my spouse and preventing sleep for an hour.

    1
    « Do not stay here. Worst hotel in Washington DC »

    So I booked this hotel because of its convenience to the Regan Airport and because of the price. Things were bad from the start. When I arrived at the airport I call the hotel to request a shuttle service. 1 hour later still no shuttle despite being told it had left the hotel. Then finally told that the shuttle was still at the hotel. Manager told me to get a cab and that she would reimburse me when I got to the hotel and then REFUSED to when I arrive saying it wasn't hotel policy. Rooms were in poor state and smelled of cigarettes. Restaurant which was at the Comfort Suites was a joke. One person doing bar and serving. Took 30 mins to get a menu, then after another 20 mins I left as no one had bothered to take my order. I plan to write to David Kong CEO of Best Western Hotels to complain

    5
    « Great Value! »

    This hotel was great. My room was super clean & well cared for. The staff was helpful and warm. The price is SO right and I was blown away. Convenient for the area and just all around a great choice :)

    4
    « Weekend stay »

    The hotel is older but is very clean and had a Keurig in the room. Breakfast was hot and delicious. The front desk helped me find a cab at 3am and was constantly diligent and helpful. Bed was surprisingly comfy as well. No complains at all whatsoever!

    2
    « So..so.. »

    I'm rating them 2 stars instead of 1.. because their continental breakfast is good plus shuttles going back and forth to airport and MetroRail. I'm disappointed because we should have a microwave and refrigerator but when we open our room tada! Nothing. We stayed for 2 night so our food got spoiled and we came from FL. I killed a big spider in our room.. yes a big one.

    3
    « Single woman traveler »

    The property is obviously old, but so many flights were cancelled, we felt fortunate to find a room at all. I HATE outside entrances, but needed to be on the first floor as I couldn't haul my suitcase up the stairs. The room was surprisingly nice, clean, with enough towels, a great Keurig coffee maker, good shower, and very comfortable bedding. I was upset that I called the front desk 3x for a wake up call, as the "wakeup call" button on the phone didn't work, but no-one ever answered so had to rely on cellhone. Good thing I didn't have an emergency.

    2
    « Over-rated by at least a star »

    Granted, this was a night with many cancelled flights and people scrambling to find emergency lodgings so they may have resorted to selling rooms they normally leave vacant. Nevertheless, we needed to change from the first room we were assigned due to what smelled suspiciously like mould. Second room was better in that the air was breathable. Presumably the paper-thin walls are a feature of all rooms in that wing, however. The little coupling piece fell of the sink stopper unit the first time we pulled the rod to close the drain. I needed to crawl under the sink to repair it. I was previously unaware that some bathtubs were made with a hard semi-flexible plastic coating over a frame of who-knows-what. Found out when stepping on a certain part of it and finding that I could push it down a couple of inches with foot pressure. I was also unaware that some hotels try to save money by eliminating complimentary tissue boxes - but then again, one can always make do by blowing one's nose on the single-ply toilet paper. The front desk staff was courteous, however, and the promised cab to the airport did arrive at the appointed hour. Nevertheless, that was not enough to make us consider staying a second time.

    4
    « Nice Hotel for price..convenient location »

    Hotel staff was professional and friendly. Convenient location as 5 minutes from mall and 9 minutes from airport. Not many restaurants around area but has fridge, microwave in room so I suggest buying food from grocery or going to restaurant before going to room. Hotel is old and shows but everything is functional. Free buffet was good which included eggs, sausage, potatoes, yogurt and waffles.

    2
    « Not for women traveling alone »

    Shuttle did not show. Had to take cab. "2.1 miles to Reagan" doesn't seem accurate No elevator. Outside access rooms, so hauded luggage up steep stairs to find key didn't work Hauled everything down because afraid to leave on outside hall. Then every thing back up

  • 4
    « Good Quality, Security is Lacking »

    I arrived very late for my overnight stay and left very early. The night clerk who checked me in was friendly enough and was quick to get me checked in and on my way. The morning clerk also was efficient and got me out the door in very little time. The staff was professional, the room was clean, and there was little noise that I heard from outside the room during the six and a half hours I spent there. Unfortunately, the hotel is actually a motel with exterior room doors and large windows facing the parking lot. Even with the curtains closed, I could see the parking lot from the bed and was beamed in the eye all night by a bright parking lot light. I was there on a Thursday night, and it was deserted except for three cars including mine. If you are concerned about security, definitely avoid this hotel. Also be aware that the free breakfast doesn't start until 6:30 a.m., so if you have an early flight you will probably miss it.

    3
    « bathroom needs fixing »

    ok for an overnight stay. we could've done without the cockroach in the bathroom and the floor of tub felt like it was going to cave in. the hotel itself is set up weird. the shuttle service wasn't really great as there are very limited hours.

    5
    « Business »

    Perfect stay. An upgrade from the last time that I stayed here. The price and service improved. Location is perfect for the distances to DC center and downtown Alexandria and surrounding areas. Landmarks and business places are very accessible and travel time is very efficient. Travel time to the airport is also efficient.

    5
    « Awesome »

    We loved our stay here. The hotel shuttle was a five minute drive to the metro station. When we needed to get back we just called the hotel and the shuttle picked us up within minutes. The room was clean and spacious. It was quiet at night. Breakfast was standard- scrambled eggs, breakfast potatoes, sausage, cereal, etc. Our only complaint was that the bed was a bit too soft for our tastes. Everything else was excellent.

    4
    « Convenient location »

    Was located in an area that made it easy to get to Arlington National Cemetery for a special Honor Guard funeral to be held for our neighbor who passed away last year. Also convenient to a large number of great restaurants at the nearby Eateries at Shirlington Village.

    3
    « An OK place if you're on a budget »

    Stayed here for a few nights before the Labor Day weekend. The place is older but they are trying to clean up and renovate some areas. Good: --Close to the Pentagon City Mall (Metro) --free shuttle service (can run late sometimes) --Complementary breakfast (buffet style); one of the highlights of this place --Clean rooms / dual sinks is a big plus --Keurig coffee maker in room. Needs improvement : --ice machines broke in one building --update / renovate tubs/showers Definitely a place to try if you're on a budget. The fridge and microwave costs extra.

    2
    « not for families »

    1) my expectations were high for best western 1,5) old hotel looks like upgraded to best western, mushy smell, breakfast excellent 2) but the quality of bathroom and room are poor 3) felt unsecured 4) definitely not for families

    5
    « Good Value Option »

    We were happy with this hotel. Nice, large, clean room, very good breakfast and very good value for the Washington DC area. It should be considered that the hotel is in the middle of nowhere and the restaurant closed rather early - cant remember whether it was 9 or 10 pm. The hotel organises regular shuttle to the nearest metro stop but especially in the weekend it is worth to drive as the traffic is not that bad and free parking can be found easily.

    5
    « November 30, 2015 »

    This hotel is a great value for traveling to DC Area. If you want fancy, this place is not it, but if you want clean, comfortable, safe, quiet and convenient to DCA and the metro for meetings in DC, this is the place. Well maintained, professional courteous staff, convenient shuttle to DCA airport and Pentagon City metro station, and a great price compared to other DC area hotels. I have stayed here 3 times and had a great experience each time. I think this hotel is a great value and would recommend it for people looking to save money traveling to DC who are willing to take the metro to their meetings in DC. Not a lot of amenities on site and not much happening in immediate neighborhood, but great for me when I have wanted to save money on a business trip by staying a little out of DC itself and take the metro to my meetings.

    5
    « Good price for the room »

    Stayed here for 1 night with my family. Room was comfortable. Beds were comfortable. Good price for being this close to downtown. Easy drive into DC. Location was a little loud/busy outside the room. Other than that, was great and I would stay here again.

  • 4
    « Older Property but the Price is Right! »

    We stayed overnight at the Best Western. As others have pointed out, it is an older property. The beds and furniture have been updated but the bathrooms and sinks are very much "old school". No matter, it sufficed. It is not a high end property but neither are the prices. Plenty of water pressure, hot water and the beds were very comfortable! We needed to set our heater (old style) at a higher set point to keep the room warm enough for us. Keep that in mind...probably due to being older styles. There is not a restaurant onsite even though the property information binder in the room said there was. It is next door at the Comfort Inn...and skip it. Service was fantastic but the food wasn't worth it. The front office at the Best Western both at check in and check out were fantastic. Very friendly, very accommodating and very professional! We were less than 7 minutes from the airport which was a big plus! Others spoke of the location being close to many things and they are correct. The pricing for this property was well below what others were charging, even across the street. If you don't need chocolates on your pillow, or a fridge in the room then give the Best Western a try.

    3
    « Convenience »

    This hotel is great with being a stones throw to closest highway to DC. Free shuttle to Metro station every 1/2 hour, free wifi, free parking, and free breakfast. (which was very good and a great selection!) Keep in mind it is like a Motel that has some updates.

    4
    « Mid-level hotel for a fantastic price! »

    From first arrival to checkout, we were quite impressed with this location. Check-in was efficient and fast, complete with a free room upgrade in exchange for an easy sign-up for the rewards program. Staff were all courteous and professional, as well as congenial and offering plenty of smiles. The beds were better than I expected, and the amenities were above standards. The free hot breakfast started our day off right and rounded out our stay like a cherry on top of a favorite sundae. Just the right touch. Overall, I would recommend this hotel for anyone staying in the D.C. area who is need of an affordable yet quality option.

    4
    « Marine Corps Marathon Trip »

    I had a good stay. The room was always clean and staff were courteous. My only peeve was with how my noise complaint was handled. Other than that I had a nice stay. Location was good as it was not far from the airport or the metro stations I used.

    3
    « Great airport shuttle and park & fly »

    Great deal to stay, park your car for up to 14 days and take the shuttle to the airport. Breakfast was very nice. The only problem with this hotel is the noise. Someone was watching TV and we didn't sleep all night. You can hear everything from the other rooms.

    2
    « 1~2 Star Motel - Best Western Pentagon »

    I would not consider this a hotel. This used to be motel and it was renamed. I have stayed at many different Best Westerns on 3 different continents and this turned me off from this brand. The lobby and breakfast were okay. Rooms all faced the parking lot or street, to me that's a motel. Our room smelled musty. The bathroom door did not close all the way and it looked like water damage on it and the walls. My wife was too grossed out to take a shower. The TV only showed analog channels. The beds were clean, but one of the beds concaved toward the middle and I could not get a good night sleep.

    3
    « Cheap but dirty »

    Adequate accommodations at a low price. This was my last stop on a one week business trip. The price of the room was better than those surrounding it. Booked through Hotels.com. Had to clean the toilet upon my arrival and pulled garbage from under the bed. Seems that room cleanliness is not their highest priority. Sound proofing was poor so the room was noisy as well. Bed was comfortable and an average breakfast was offered.

    3
    « Old School layout, but a great deal »

    This is consistently one of the cheapest hotels you can stay at in the area, it has a park and fly rate which is way cheaper then paying to park at the airport or other hotels and the check in is fast, breakfast is free and the staff have always been very courteous. This hotel has an outdoor pool (like a motel pool) and the place is basically like an old hotel where you pull up and park your car right outside your room. If you're on a budget and need a place to crash between planes this is a perfectly fine place.

    5
    « Review of Best Western Pentagon Hotel »

    Hotel very close to Washington DC where we had many events planned. The hotel was clean inside and out. Parking was good. Our handicapped room was large and had direct entry from the parking space. The beds were comfortable. The breakfasts were especially good and served by cheery staff. Laundry is on second floor with only stair access. 2 of 3 washers broken.

    4
    « Aged Hotel but a great place to stay near Washington DC »

    This Best Western is in dire need of updating. Rooms are showing their age - out dated carpet, curtains, and bedspreads, wallpaper in bathroom peeling - hair dryer in the bathroom, plug in sink area - hair dryer mount fell off the wall and not repaired while we were there. But rooms and bathrooms are clean. Not a long term hotel. Not very tech savvy - some plugs in the room did not carry enough voltage to charge phones, pads or computer without being warned that 'charging will take longer due to low voltage' Breakfast in the conference room, lots of seating...Choices are the same as any other breakfast in any other hotel. Outside pool closed for the season, needs to be open later due to weather. Staff very friendly and helpful. Prices in the Gift Shop are high - Candy is dated...Chocolate bar was turning white.

  • 5
    « Don't Hesitate - Just Book It! »

    Great value and still with all the extras! Free parking. Free breakfast. Free shuttle to the Metro. The staff at this BW were fantastic; straight up professional and cheerful. The rooms were clean, beds comfortable, large selection for breakfast (white tablecloths - who does that?), and delicious hot coffee available all day long. I will definitely book this BW again when I return to D.C.

    2
    « Woman Traveling Alone »

    As a woman traveling alone - your front desk clerk put me in a room on the second floor in the middle of a dark outside walkway. He stated that he did not have any rooms on the first floor. I entered my room and found that the safe box locking mechanism was broken. Since I would be staying two nights, I needed the safe to work. I went back to the front desk to ask for another room and he again told me that he did not have any rooms available on the first floor. I asked him if he could please check and that I did not feel safe on the second floor. Somehow he did find a room on the first floor. After my persistence. Come to find out you have a whole building with numerous first floor rooms available. I know this by looking at the parking lot and no one was staying in those rooms. Now in my first floor room ~ the deadbolt would only latch if you slammed the door with you body to get the bolt to latch. I was already upset with everything else, I kept the room he gave me. Why would he tell me you had no first floor rooms available? You should keep your guests safety in mind, other than just trying to fill up on set of rooms in one building. I was not a happy camper to say the least.

    3
    « Close to Washington, D.C. »

    This Best Western is actually a motel-type structure, with several 2 story buildings. The room we had was large, and clean, but a little musty when we first arrived. However, it had a very comfortable bed and pillows. It was very close to Washington, D.C., and was actually chosen for that reason. Breakfast was good, and was in a large area. Well replenished. Plenty of safe free parking. Only about a 10 minute ride to some of the city's restaurants. Would stay here again.

    5
    « Vacation in Washington DC »

    We found the hotel very clean. Very helpful staff. We loved the breakfast. Will use Best Western where ever we stay in the future. We found the shuttle to and from airport and to the tram very convenient and did not have to wait more than 10 minutes to have transportation every day,

    1
    « Be forewarned »

    Cancellation: Best Western has a THREE day cancellation policy. Do not, therefore, permit any family members or yourself to become ill less than three days prior to travel or you will pay the full amount.

    4
    « Pentagon »

    Nice place to stay, breakfast bar not quite as good as some other Best Westerns I've stayed at. Quiet, water pipes to room upstairs were very noisy, but not in use that much. I'd stay there again. but would choose an upstairs room.

    4
    « Great location to see Washington DC area »

    This hotel is a block off the freeway with easy access to the entire DC area. The rooms are old but clean. They have ample room inside, but are not spacious. The breakfast is wonderful, with lots of hot choices which vary everyday. The staff can provide you with maps to various locations. The price is less because it is in Arlington instead of DC, but it is just over the bridge, with free parking and easy access to the freeway, it makes it very convenient.

    1
    « No sleep for you »

    This hotel is nothing special but it could be at least functional. The main obstacle is that sound is easily transmitted between rooms. Even the TV in a neighbouring room at normal volume can be heard quite clearly. I'm writing this at 2am because I can't get to sleep and the night desk can't seem to do anything about my noisy neighbours (who also tried to access my room via the interleading door at 1am) except offer to move my room. Don't book here if you want to be guaranteed a decent night's sleep: it's a lottery depending who you get next door.

    4
    « Great transportation »

    Room had everything we needed. Breakfast very good selection, a step above most. Staff helpful. We used the shuttle several times a day. Picked up and returned to airport. Used laundry room twice. Gift shop handy.

    5
    « Very nice, close to pizza, Arlington Cemetary and the national mall. »

    This Best Western is very great. Breakfast was very good with the usual foods. It has nearby restaurants that one could walk to, although we had a rental car. The bed was super comfortable for us. The room was spacious for the DC area. The only drawback would be not enough plug-ins for electronics so we had to unplug some lights but it was not really a major inconvenience. The hotel should provide some plug strips for electronic charging. We did have some trouble with our door lock and key, which could not be fixed. The staff was very attentive and did move us to another room. The wifi worked great and was fast. We did not use the pool but it looked very clean when we passed by. We took the shuttle to DC one day and the shuttle ran on time to the Pentagon City Metro stop, which made it easy to catch a hop on hop off tour bus once we got into DC. We would definitely recommend this hotel.

  • 4
    « Great Location »

    Great Location to base out off if you are going to visit DC. They offer great shuttle service to the Metro There and back with service every 30 minutes. We found that to be very valueable in connecting to DC and very Helpful. There also is a Tour bus service which comes to the Location every Morning.That to us is the only way to tour DC. And with the bus coming to the parking lot makes it even better.There is not a restuarant at this location however there is one next door in another motel.It has limited hours so be aware of that. However it was very good. This location is nor too far from other restuarant in the area and the interstate is very close by. When I come back to DC I will be staying Here....

 

Getting to the hotel ...

All directions
·From: South. Traveling northbound from Richmond or Williamsburg. Follow Interstate 95 North to Interstate 395 North to Exit 7B Glebe Road. At the second light make a left then a quick left into the parking lot of the BEST WESTERN Pentagon Hotel - Reagan Airport. ·From: North. Traveling south from Baltimore, New York, or Delaware. Take Interstate 95 South to Interstate 495/Washington Beltway to Interstate 395 North to Exit 7B Glebe Road. At the second light make a left then a quick left into the parking lot of the BEST WESTERN Pentagon Hotel - Reagan Airport. ·From: West. Traveling on Interstate 66 East, take Exit 71 Glebe Road/Fairfax Drive at second light make a right on Glebe Road continu...

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