BEST WESTERN Hotel Greenfield Inn,  Allen Park

4.0/5  - based on 720 guest reviews.
3000 Enterprise Drive, 48101-3529, Allen Park, United States - See map
+1 313 271 1600 +1 313 271 1600

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Massage services
    Massage services
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Spa
    Spa
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TripAdvisor Traveler Rating
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Located in the heart of Ford Motor Country and The Henry Ford, America's Greatest History Attraction, the Best Western Greenfield Inn offers a truly unique experience in Dearborn / Detroit. Our hotel offers a Victorian design, combined with exceptional service and today's amenities you expect. Positioned 10 minutes from Detroit Metro Airport (DTW) and downtown Detroit and Cobo Center, you can easily slip away to the city for shopping, fine dining, or head to the airport to catch your flight. Just minutes from Marathon®, DTE®, BASF, AK Steel and US Steel, just to name a few, makes us the ideal location for business or pleasure! Culture and entertainment is all around us! Head over to one of our three famous casinos to test your luck. Sports are big business here too. Take in a Detroit Lions, Tigers® or Red Wings® game. And don't forget about the Theater district. Our full-service, Victorian-themed pink hotel is a local landmark and endearingly known as The Pink Palace. Some of our features include: 209 oversized guest rooms & suites, microwave, refrigerators, Keurig® single serve coffee makers, full-size indoor pool, oversized hot tub, fitness center, business center and much more! Our guests are especially delighted with our full service restaurant and lounge, Mugly's. There is something for everyone on our menu. Popular dishes include steaks, burgers, pizza, and pasta. We're also an area leader in group tour businesses, which makes us a top choice for leisure travelers. We have many repeat guests that have been staying with us for many years. Guests looking for something a little different, while still being ensured excellent service, choose our Allen Park hotel. Service, quality and authenticity in Allen Park come together here. Reserve your upcoming stay at the Best Western Greenfield Inn!

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Room 1

Guest reviews


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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
346
Verygood
 
240
Medium
 
91
Poor
 
29
Horrible
 
17
Business Business 88
Couples Couples 240
Family Family 248
Friends getaway Friends getaway 80
Solo travel Solo travel 31
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Greenfield Inn,Allen Park
  • 5
    « The pink palace ! »

    Good reasonable hotel close to Greenfield Village and Henry Ford Museum offering breakfast and a convenient shuttle service. Baked Cookies offered in reception in afternoon is a nice free extra treat. Would stay again in future.

    4
    « A great surprise! »

    Best Westerns have always been a safe bet for us. We were blowing across the country on a road trip and fortunately I have the wherewithal to make a reservation. Folks beware! If you're driving east in the autumn keep college football in mind! We were starting to get a little weary and thought we might stop earlier, in Ann Arbor. NOT a good idea.. The State Patrol actually closed some of the exit ramps because of the traffic involved with the game.. Lucky for us we had a reservation at the Pink Palace. The hotel is located right off the highway ? very convenient. I'm guessing if you're familiar with the neighborhood you'd be able to find some decent restaurants. Fortunately they have a restaurant on site and my husband had an amazing burger.. The place was bustling with a tour of retirees plus a ton of kids and families. You have to sign a waiver that you won't have more than 5 people in the room and that you'll be respectful of the other guests.. I'm guessing this is due to the football crowd.. Our room was big, and clean and offered an assortment of pillows.. The bathroom was small, not a lot of counter space, but suited our needs. The room also had a very small refrigerator and a Keurig. We had a decent night's sleep and left early to hit the road! Would I stay there again? Doubtful that I would be driving by there again.

    5
    « Very nice and relaxing »

    We stayed on a Sunday and were able to check in early. We had the whole pool area to yourselves most of the day! It was very relaxing. I am just more upset with the maintenance they were doing to the pool area on our day of check out. We were planning on swimming that morning. But overall we had a great time!

    3
    « Good for few nights »

    Spent 1 night during a business trip. Hotel is not too far from DTW Airport, with shuttle bus available (need to call on arrival). Old furnitures decorating the place, good bed and good service. Good for few nights

    5
    « wonderful hotel...the Pink Palace ! »

    arrived on a girls' night away, to see the Henry Ford Museum. We were welcomed with smiles, cookies and information. Since there were 3 of us, we purchased another breakfast and admission ticket. Our room was spacious, clean had a bar frig and microwave. Even tough the highway was nearby, we barely heard it. Breakfast was to order and really good. Frank shuttled us to the Museum and he couldn't have been nicer. Raegan was so helpful as were the entire desk staff. The mall was just across the highway with lots of shopping.I would highly recommend staying here to visit Henry Ford / Greenfield Village.

    5
    « An exceptionally fun hotel. »

    Stayed here for two nights so we could visit The Henry Ford museum and Rouge Assembly plant. Found the "Pink Palace" Best Western in Allen Park to be a Victorian attraction in itself! Well appointed with historical automotive industry décor. Comfortable clean room. Perfect setting for our mission. Restaurant was very good and staff was attentive and friendly. Appreciated the van service for the short ride to The Henry Ford attractions. Only downer was the 16 youth hockey teams using the hotel that same weekend.... Many of whom needed additional supervision. Cops came about 2:00 AM to break up a parent-coach fight that apparently wasn't settled on the rink.

    3
    « Mixed review »

    Great location and we love the town. Great lakeside view. However this is an old hotel, apparently with several additions over the years. We were given a very inconvenient room location with stairs to climb as no elevator was available to get to our "lower level" room or to the "upper level" breakfast area. Most hotel staff was very pleasant and helpful, but breakfast crew could not keep up with replenishing menu items as they were used up. Edges around carpet were cruddy with many years of vacuums not able to clean.

    5
    « Ghosts at the Hotel »

    I have stayed twice before at this lovely hotel. What keeps me coming back are the rather extensive collections of automobile art displayed throughout the hallways. The hotel is a puzzle box maze of interconnected corridors which seem to go on forever, not unlike the Shining. In fact the good Dr. Kavorkian spent time at this grand hotel where he performed mercy killings for end of life people. They still roam the hallways I'm told. Several items that were secured in our bags fell on the floor while we were there. Spooky at Halloween too. Overall the hotel is a fun place to stay. You won't be disappointed. I'll go back again next time I'm in Detroit. BTW, the waitress Crystal confirmed that the place is haunted and was told to not talk about it by her boss. She freaked when the power went out unexpectedly one night and she refused to put glow sticks in the hallways. She is still working after four years and is a very nice person despite the ghosts. I especially enjoyed the bar. It is comfortable and inviting. I have stayed in quite a few hotels and this one is my favorite. We loved the Michigan Cherry salad, a must eat treat, at the restaurant. The pizza is chewy and wonderfully flavored. The fish fry came with a huge salad smothered in blue cheese. All my breakfast items were delicious. The location is close to downtown and Slow's BarB Q and only a short drive to Smokies in Wayandotte as well. Happy Trails To You, Until We Meet Again.

    5
    « A good sleep »

    We stayed at this Best Western while attending a 2 day class in the area. The check in was easy and the room was comfortable. We were on the first floor and is was quiet (except for a short time Fri night when people in the parking lot were a little loud) and the beds were very comfortable. The bathtub faucet dripped, but we reported that. We would stay here again. Breakfast was what we expected.

    1
    « Train your cleaning staff »

    I was there on business and having worked long hours the day before, I wanted to only sleep in and get some rest and sleep all morning. At 9am, the cleaning lady rings the bell three times and comes inside the room waking me up and no apologies from her for coming in while I'm in the room sleeping. Mgmt has serious problems and they need not to bother ringing the bell unless its after 12 or later.....no one wants to be bothered this early. Will never stay there again.

  • 4
    « Best Western Detroit »

    Excellent hotel and great value. Only 8 miles to downtown and I was very happy with all aspects. The room was very quiet. No road noise. Excellent pictures of vintage cars all over the walls. Only 2 miles to Greenfield which is a must to visit.

    3
    « We went to a concert at Fox Theater, 15 min drive to the theater. »

    Room was ok,bed was comfortable,bathroom was clean,carpet very dirty and sticky ,a little noisy,you could hear water running somewhere there.... in the middle of the night,all night.The main complaint was that the cleaning lady rang the door bell(yes,the rooms have door bells ) at 8:30 am to clean !!! It was pretty scary,we didn't know what the hell that was,then,just because we did not put the "do not disturb sign "in the door,she knocked in the door again around 10:00 ,that was upsetting,we came back very late from the concert and we were looking forward to sleep in a little,considering that check out time was noon.....

    5
    « Completely Satisfied »

    Our stay here was enjoyable in every regard. The check-in and check-out was easy. The motel staff were very friendly, courteous, and helpful. Denise and Markeia, the desk staff, took extra steps to make our stay pleasant. The comfort of the beds, the cleanliness of the room, and the amenities in the room met or exceeded our expectations. We recommend this motel to anyone staying in Dearborn. It is also close, with easy access, to the Henry Ford Museum and Greenfield Village.

    5
    « Best Place To Stay For Henry Ford Museum »

    Our party of four (4) had nothing but compliments for hotel, restaurant and staff. When personal items were left in the room housekeeping was excellent in their effort to mail item back...what a gift to not loose valuables! Do not stay anywhere else. You will love the food and service given here. Shuttle to museum and airport was easily obtained.

    5
    « Great Stay »

    We stayed two nights at this hotel. The staff was very friendly and were able to accommodate our request to be on the first floor near a door. The reception desk clerk had just baked cookies when we walked in so we got a treat at the time of check in. The room was on the back side of the hotel and was well appointed and very clean, with the king bed being very comfortable. We ate all our meals, breakfast and supper, in the restaurant as they do not have a breakfast room that is included with the reservations. The staff in the restaurant were friendly and the food was great. We were visiting the Henry Ford Museum on Thursday and Friday and the hotel was a perfect place to stay as the museum is just 2 miles away. If we were visiting Allen Park again, we would definitely stay here.

    2
    « NO ADEQUATE CLIMATE CONTROL AND POOR CUSTOMER SERVICE »

    Stayed at this facility and expected better for the price. I can't recall staying in a hotel where you could not control the room temperature, and the reasoning from the staff was that "the seasons are changing and the temperature outside is changing, so therefore we are switching over to heat". How, in this day and age, can you be given a box fan to put in the window, because someone arbitrarily decided to change the system for the whole hotel??? FIRST night - fine temperature control, no problem. SECOND night 75 degrees in the room and no cooler!!! If I want my room to be 65 DEGREES THAT IS MY CHOICE NOT BEST WESTERN'S!! RIDICULOUS and I will never stay here again and probably any other Best Western.

    1
    « Best western »

    I am here in the hotel- right now. Someone is having a little Halloween party in their rooms- absolutely no place to park- between guest for the little party and the way some equipment is park literally not a parking spot to be found. Front desk beyond rude when I stopped and asked where I could park because as an actual paying customer with a room I would think I would be entitled to one parking spot. That I should not have to park my car off of the property. Cannot describe in words how nasty she was... Perhaps I will go back to the front desk so I can post her name here. Just cannot understand how party guest would trump an actual paying guest. So how shall you make up for this shoddy treatment? You won't.

    1
    « Booked through website -Reservation Lost - Refused To Help »

    I booked online for a same day stay tonight. I arrived at the property and they said they didn't have my reservation. I booked it through this property's website (see photo), not a third party. The staff were not sympathetic and basically shrugged and said I would have to call corporate. I did and corporate did not have my reservation either? I asked the clerk if they had a room available anyway and she said yes, but it was not the same room type I reserved. I said whatever, we had been on the road for hours and told her to book it. I mentioned I have a dog with me and she said she didn't have pet rooms available. I calmly asked "so you can't help me then" and the clerk became agitated and said "WE HAVE NO PET ROOMS"...at no point in the booking process was I asked about pets and nowhere on this property's webpage is there any indication that there are only limited pet rooms available. I asked for the managers card and the clerk said something under her breath and gave it to me. I was flabbergasted and left. I usually stay at IHG properties, and this was my first experience with Best Western (and probably last). We went to a different hotel. Buyer beware.

    5
    « Went to Greenfield village car show. »

    Wonderful. About 5th time we have stayed here. clean room comfortable beds. Van service time Henry Ford museum. Swam in the very nice pool and hot tub. Love the restaurant and food . The staff was very helpful. We wished we had stayed another night.

    5
    « Not ONE complaint »

    The big pink hotel ....I've always wanted to stay here, why? It's beautiful!!! So, when it's time to take a family vacay to Greenfield Village I was shocked how reasonable the pretty pink hotel was. Extremely convenient, right off the expressway, could not be better location. Front staff - AMAZING!!! SO friendly, truly EVERY one of them. Rooms, spacious and comf (fridge, microwave, coffee it BONUS)! Pool - quite large & my kids LOVED it was 8 &1/2 feet deep! Awesome hot tub / jetted exercise pool. Clean, clean pool area. Excellent restaurant for breakfast. Nice bar. GREAT outdoor sitting areas. Wifi is awful but oh well. ...ABSOLUTELY a 5

  • 2
    « Meh... »

    The TV there was really small. I found a cigarette in my bed even if it was a non-smoking room. The room in general was really small. Luckily, I had The Henry Ford Museum to look after. The carpet in the hotel was fine. I could get the same in a motel!

    5
    « Great Staff, Great Stay »

    This hotel has everything, restaurant, lounge, gym, indoor pool, meeting rooms, even a tiny gift shop, and yet does not put extra "authorizations" and "holds" on your card for any of them. This is a real plus for me since I don't enjoy waiting days or weeks for the money to come back on my card. The hotel is well decorated, many antiques and artwork and all fairly well kept. The hotel is older, but has been well maintained. The staff is wonderful especially Tanita. She assisted me with my reservation and answered many questions ahead of time for me. She was also there when I checked in which I appreciated also. The hotel has a nice bar & restaurant which I patronized and received good food & service. They also offer room service. The room was clean and ready for me even though I got there ahead of check in time. (Tanita helped with this also). The parking lot seemed to adequate in size and well lit which I appreciated since I came back late at night, both nights I was there. They offer a shuttle to Greenfield Village too. The only complaint I would have was regarding the elevator closest to the lobby. It was very slow and I never saw anyone use it. It also appeared to be on the small size which would make using a luggage cart tricky. Instead I had to go quite a ways to the back to get to a faster, bigger elevator. Other than this, I graded this stay excellent and would definitely stay here again!

    4
    « Wonderful Ford Museum/Greenfield Package »

    Very comfortable room, clean & convenient to attractions! Excellent package offering for the Ford Museum & Greenfield Village with tickets to the attractions included, as well as an excellent breakfast offering! Onsite restaurant had good offerings with very generous portions! Easy to get to the Museum & Village! Staff was helpful and informative! Overall - an excellent experience! Will stay again!!

    4
    « Good Value and Fine Staff »

    This hotel will satisfy anyone who appreciates good value for the dollar. It's close to a number of attractions and is a quick on-off from the major Interstate. Good folks run it and it's obvious that they care about repeat visitors.

    3
    « Don't judge by the cover »

    Our first impressions were unsure but the room was clean and the price was acceptable. Location and lobby make you wonder if that is their best foot forward then I better check out the room first, that is what we did. We decided that it would be ok. We usually get something that my wife feels comfortable with, always more money. We both felt better after we checked facility. Staff was minimal but adequate and polite.

    5
    « Best Western Greenfield - Eraring Project Kick-off »

    Ideal location, next to Airport with great service. Very interesting decor for my taste since I am a car buff and enjoy the prints and photos of old cars. Also took advantage of the proximity to the Henry Ford Museum.

    5
    « Clean and well maintained »

    We stayed one night 9/30. The staff was friendly and efficient. The room was clean and in good working order. The breakfast with the room was tasty and large. The price was reasonable considering the breakfast and tickets to Greenfield Village.

    5
    « Fun Hotel to stay in »

    We stayed here for one night as part of a tour group so can't comment on value for money. Our room was spacious and clean with a well appointed bathroom and all the ammenities needed for a comfortable stay. We had dinner and breakfast in the restaurant and both were enjoyable and reasonably priced. There was a room behind the lobby where I was able to use the internet, as I hadn't taken my laptop this was very welcome. All in all we enjoyed our stay and would definitely stay again if we happened to be in the area.

    5
    « Little gem »

    A really great hotel that scores very highly on the satisfaction scale. Our one night stay Our room was spacious, and very well presented offering fridge, microwave coffee making facilities and large LCD TV. Two large beds which were uber comfortable eased the aches & pains away. The hearty breakfast was really good, with coffee top ups. The hospitality from hotel staff was very friendly indeed & enhanced the feel good factor. I'd recommend this hotel to anyone. Excellent.

    3
    « Just for fun... »

    Staff was friendly. Pool area very spacious and clean. Has private courtyard with (3) gazebos which made our stay nice. The hotel is nice with a lot of fun auto related pictures throughout the entire property but its getting a bit rundown. Corridor carpet is in desperate need of replacement although don't let that prevent you from staying. The entire place could just use some updates and "new stuff" smell. Food was good in the restaurant as was the service. Nice old school bar to relax with a drink. Very convenient to The Henry Ford Museum, Greenfield Village, airport and even to down town Detroit.

  • 3
    « Putrid Pink »

    The hotel room is fine. The air conditioner is loud and shakes when it runs. It is so noisy that guest can't hear the television. The room is clean, but not spotless. There is layered dust behind toilet, behind furniture and under sinks. The toilet flusher was broken-it had disconnected from plunger. Needs a refresh. Room service is poor. I ordered a pizza and soda. The kitchen said that the timing would be a little longer, maybe 15-20 minutes. After an hour and a half I called. the kitchen stated they forgot to get my room number. I was served soggy pizza under a plastic wrap - it was mush. I will not order room service again!

    5
    « Great Location and Atmosphere »

    Easy access to The Henry Ford Museum and Greenfield Village. Quiet and peaceful room. Felt very safe there. The front desk was very accommodating and friendly. Even the other guests were very friendly there! Nice restaurant and lounge on location. Very nice pool and exercise area. Great courtyard with 3 gazebos to hang out in. Even an outside grill to barbecue in if you would like. There is a microwave and mini-fridge in the rooms. Will definitely recommend to friends and family visiting the area. You can stay there with confidence.

    1
    « Did not honor discount coupon »

    We have stayed at the Greenfield Inn twice a year for about 12 years now . We stop by at the Michigan Welcome center and some times we get a discount coupon for the Greenfield Inn . I have presented this coupon in the past and it had worked, on this visit I was told it would only work for a "low end room " , no where on this coupon does it state that the coupon is only good for a low end room ! I was told to keep the coupon and use it on our next visit , well that's not going to happen ! It appears that they had some staff changes .

    3
    « Good location but Pink - blech! »

    Location is hard to access but extremely close to Ford Museum. It's an older hotel, decor is very dated, and smells of residual smoke. Very hard to cool down room. Mattress was comfortable. No ventilation in very tiny bathroom. Glad we only stayed here one night on our road trip.

    5
    « Our favourite hotel »

    This is our favourite BW and plan to return in the spring time to spend more time at The Henry Ford. This hotel is central to everything we need, shopping, dining and touring. Easy on/off a major thruway and very close to a major shopping center plus shuttle to and from the Henry Ford, exactly what we need!

    5
    « very satisfactory »

    Excellent food and service in on-site restaurant. Rooms clean and everything worked. Pool area clean. Enjoyed the outside gazebos (3 on site). Staff very pleasant and helpful. Will stay again when we are in the area.

    5
    « Hotel stay »

    I've stayed twice now. Rooms are clean and spacious. Front desk staff was courteous, friendly and helpful. If I'm ever in the city again this is where I'll stay. Pool area was clean and the children had lots of fun. It is right off 94 so it is easy to access Downtown and the Ford Museum. Great shopping area across the highway

    4
    « The Pink Palace »

    It is pink and easy to spot during the daytime. I liked our king size room, but it was a long way from the lobby. We had breakfast at the on site restaurant, but I was surprised that there was not a free breakfast provided. This is a first in years of staying at Best Western hotels. Breakfast was reasonably priced. I got a good deal for a 3-day stay, so I can't complain too loudly. I was just surprised. The location is close to The Henry Ford. Shuttle service is available. The immediate area around the facility feels industrial. It is a bit isolated due to the highways around it. Despite following the "green" instructions to save laundering our sheets and towels, the linens seemed to have been replaced everyday. It's not that I don't like fresh towels, but why give the option if it is going to be ignored?

    3
    « Tired But Acceptable »

    Pluses were the nice pool area (8 ft. deep pool, Jacuzzi), friendly staff, large room size, parking lot. Minuses were the horrible continental breakfast, older carpeting and woodwork, outside appearance (pink!), so soo restaurant food.

    4
    « Henry Ford Experience »

    Great package deal at this hotel to visit the Henry Ford. Bed and Bathrooms were clean, food in restaurant also was good. Courtesy shuttle also very good. The only complaint would be about the smoke. While it is a non-smoking hotel, and the room did not smell of smoke, there was always a smoke smell in the hallways, and lobby area. We just held out nose a bit, and walked straight to our rooms with no problem. It was a neat hotel to explore.

  • 4
    « Pretty darn good in pink! »

    I chose this hotel because it seemed easy to find after our night arrival at the Detroit airport and because the Henry Ford Museum was our first destination the next morning. When we pulled in, my husband said "a pink hotel?" But once inside, he was enthralled by all the car photos, paintings, prints, etc. that line the halls on each floor! Even though it was after 9, we had a nice dinner in the dining room -- and then he spent more than an hour taking photos of the hall art! Next morning, the Henry Ford was only minutes away. We liked the easy trip from the airport, so we reserved again for 10 days later. This time there were nearly a hundred mustangs in the parking lot -- so again I lost my husband and his camera for an hour or more! Discovered the Mustang Owners Club of Southeastern Michigan was having its annual Mustang Memories at nearby Ford World Headquarters. The hotel is spread about in 3 (?) wings, so wandering about gets a little confusing -- unless you're busy looking at the art and don't worry about finding your destination! Our room was spacious, great bed, nice furnishings.

    3
    « Nice hotel close to Henry Ford Museum »

    Know locally as the Pink Palace. Nice hotel but very isolated and nothing close buy to get provisions if you don't have a car. Meal in restaurant was ok and breakfast the same. Service in restaurant was slow. Nice touch with cookies in reception in the evening, room was clean and tidy. Did use the pool.

    5
    « Celebration »

    I held a 80th birthday celebration for my mother. The event was done so well by the hotel staff she was left with tears. From the check-in, through the event, and check out the staff was outstanding. Everyone went out of their way to be accommodating. The attention to detail was incredible.

    4
    « Wedding »

    Nice hotel, could use some updating, carpet in hall was pieced together with duct tape. Beds very comfortable. Breakfast not included unless you had a package. We were there for a wedding and stayed 3 nights. Staff was very nice and helpful.

    4
    « Very Good Experience »

    I would recommend the Greenfield Inn for it's unique and enjoyable experience. The restaurant was really good and actually had reasonable prices. The staff went over and above to help with all our needs.

    5
    « Best value, great guest experience »

    We stayed here for the purpose of experiencing the Henry Ford Museum and Greenfield Village. The staff were amazing, always wanting to do whatever they could for us. The room and bed were very clean, well appointed and comfortable. Highly recommend this hotel. Great value!

    4
    « Nicely kept old lady affectionately called the pink palace »

    I have stayed here 2 's in the past year. Yes it is old but the rooms I've been in were all clean and very spacious. In fact for a family they have a 'bigger' room option that works great for accommodating all that luggage, a roll away, etc. The queen size beds are very comfortable, prices very real for the value. There is no free breakfast here but a sundry shop w $2. frozen sandwiches if you don't wish to be seated in the on-site restaurant. Such a perfectly convenient place to stay when visiting The Henry Ford stuff.

    5
    « Perfectly Pink »

    Two weeks in a row I stayed for business in the Detroit area. This BW is very clean, and I am a clean freak. No stray hairs, no dust or dirt behind furniture, no stains-very clean! The staff have been very friendly and kind. Room service is fast and the food is good. My first stay was several nights and housekeeping was terrific! The second stay was overnight. Both rooms were large and we'll do prayed for the Henry Ford Museum & Greenfield Village area.

    5
    « Always great! »

    This is my go-to place in Detroit! Great little pub and good food. Wonderful pool and courtyard with flowers and gazebos, Also, nice to be able to turn off air conditioning and open windows. Pool open early and late with special hours for "adults only".

    3
    « No free breakfast??? »

    Overall a decent hotel, but a bit pricey for what you get. Seriously, no free breakfast? There are plenty of choices in the area for less that at least give you breakfast. While this place does have an airport shuttle, we waited 40 minutes to be picked up because the driver couldn't find us, at the shuttle pickup. Our room was a long walk down the hallway. The location is good, between the airport and the city. Restaurant was decent.

  • 5
    « Beautiful hotel with lovely antiques »

    This hotel is very beautiful and has some lovely antique furniture. They also have a nice lounge on site. Outside in the courtyard are some cute gazebos that are wonderful to lounge in. Very pleasant stay.

    4
    « nice place to stay »

    friendly staff and clean hotel, easy to find, nice restaurant and bar/lounge area, pool and hot tub clean, good parking, comfortable beds, nice big screen TV, yummy cookies in the afternoon, nice shopping mall and restaurants close by

    5
    « Great experience! »

    This Best Western is perfectly located for visiting Henry Ford Museum, Ford Rouge Factory Tour, Greenfield Village, and Greektown. The accommodations are clean, well kept, spacious and clean pool, in-house restaurants, and plenty of parking. The staff goes out of their way to make you comfortable, quiet at night. Good value, too!

    5
    « The Pink Palace »

    Excellent hotel. Close to Greenfield Village and the Henry Ford Museum. The staff was friendly and efficient. The food was good and reasonably priced. The pool, sauna, and hot tub were excellent. The Chlorine levels perfect, no burn or itch from the water. Loved the outside Courtyard with the gazebo's. Will likely go back.

    4
    « Great stay! »

    We spent 2 nights at the Best Western Greenfield Inn and everything was great. Our room was very nice and clean and the mattress was very comfy too. The shuttle service to the Henry Ford Museum and Greenfield Village was so convenient and the drivers were very friendly and helpful with area information. The food in the restaurant was excellent and big portions too. Overall this was a great experience and I would highly recommend this motel when visiting the area.

    5
    « Great Family Value for families visiting Greenfield Village/Henry Ford »

    Great choice for families on a budget visiting the Village and Henry Ford. Clean hotel, friendly staff, clean pool/hot tub. The free breakfast is awesome!! This hotel is an excellent value when coupled with Greenfield Village and the Henry Ford/Rouge tours. Hotel also covers your parking at Greenfield Village. High recommendation for this hotel.

    4
    « Excellent Location for Henry Ford »

    The ladies at the front desk were very friendly and helpful. After checking in we realized the room we had reserved (handicapped with 2 queen beds) was smaller than expected so we requested a suite. The staff quickly obliged and we were moved into the Henry Ford Suite - a huge room with two queen beds, a sofa bed and dining table that accommodated four people. It had the usual coffee maker, refrigerator and microwave. Our only complaint concerned the sofa bed. It was partially broken but usable. Also no sheets, pillow or blanket were provided for it. We used their free shuttle to and from the Henry Ford Museum. it was prompt at each end and we had very nice, friendly drivers both ways. We would definitely stay here again.

    5
    « Great place »

    This is nicknamed the Pink Palace. Rightly so. Great place to stay, right off the highway so easy on and off. Minutes from Greenfiled Village, Henry Ford Museum, Detroit Zoo and 20 minutes from Comerica Park. The room was very clean, mini fridge, microwave, keurig coffee maker. We really enjoyed out stay

    5
    « Very impressed »

    Tanita checked us in and I was impressed with her friendliness. We needed to add a night and she was super efficient at handling this. The 2nd night there my husband slipped in the Bathroom a cracked the reservoir of the commode. He was unhurt so our concern was more for the damage he had done to the room. Tanita assured us it was OK and ask if Bob needed to be seen by a Dr. We assured her he was fine and she started immediately to work on relocating us to another room and help moving. As it turned out, the maintenance guy replaced the whole commode and we did not have to move. Several times I had questions and each time Tanita. The whole staff was very friendly and helpful but Tanita was exceptionally helpful. The whole hotel was clean and nice except the carpet could have used a cleaning our room was clean and the bed and pillows very comfortable however it did have a stale smell. The service at breakfast was very slow but it was not the fault of the poor waitress who was not only seating people but waiting on them and taking the money at the register. Another lady finally showed up to help and things were better but by then there were more customers and service was still slow. They were doing all they could. Still a pleasant stay and I would stay again. Also they have a pretty little courtyard and a gas grill right out by the covered pool area that was really nice to relax and visit with other guests.

    3
    « Nice hotel...nice price ... mixed experience »

    We stayed at this hotel for a couple of days...the front desk people were very gracious..made us feel welcome... Room was spacious and well appointed,and the prices were quite reasonable. They offer free shuttle service to local attractions,which is a big plus. The pool and hot tub were also very nice, until a lady came into the pool carrying a baby with an obviously loaded diaper... Swimtime over so I went into the hot tub which was wonderful. We had dinner at O Henry's in the hotel. Good food but some of the worst service anywhere . Both the hostess and waitress were sullen, took an inordinately long time to do their jobs.. And acted like we were inconveniencing them by being there...45 minutes is just unacceptably long to wait foe dinner. Food was very good when it did come though. So all in all it was a mixed experience

  • 5
    « Greenfield Inn »

    I have used this hotel in the past, and stayed again as we wanted to visit the Greenfield village. Good hotel nice staff. The room and pool area was really good, the girl who checked us in was a star. Only minor negative was dinner in the evening, choice wasn't great and the service was really slow and only three tables had guests eating. I would stay here again the next timme I am in town.

    4
    « Nice room »

    We had a very nice stay at this hotel. It was very close to the Henry Ford and a big mall was just across the interstate. As I checked in I was very pleased with the friendly reception I received. We travel with a small puppy and they were very accommodating for her. I loved the pictures of the old cars in the hallway. The hotel is not new bit is well maintained. Did see some carpet in one of the hallways that had a lot of wear. They had a very nice inside pool area. They provided vouchers for discounted tickets to the Henry ford an greenfield village as well as courtesy transportation. Our room was very comfortable and very clean. That is a very important feature for us. We have stayed in 5 stars that weren't as clean. We ate breakfast at the restaurant one morning. It was good and a large portion, just a little over cooked for me. We would stay there again.

    5
    « Very Nice Stay »

    Our experience was wonderful. The hotel was a great location for our trip to the Henry Ford Museum and Greenfield Village and the Detroit Tigers game. Our family of 6 comfortably fit in the room with 2 Q beds and a pull out couch. Kids enjoyed the pool area.

    5
    « Going to The Henry Ford? Stay here! »

    We had a wonderful visit to The Henry Ford - and the Best Western Greenfield Inn was a big part of that! * Everyone at the desk was friendly and extremely helpful! One evening we decided to go to the Detroit River Walk, and the young lady at the desk printed out directions for us. The warm chocolate chip cookies at the front desk were a real treat, too! * We got The Henry Ford package - voucher for admission, shuttle to/from, full breakfast. It was a great value and made everything so easy. On the ride to and from, we met some great people as well! * We plan to return to Detroit to see the rest of The Henry Ford, and will absolutely stay at the Best Western Greenfield Inn again!

    4
    « Good hotel in poor location »

    Hotel is nice with clean rooms and interesting decor on the walls of the halls. Internal layout can be a little confusing at first. The hotel is not within walking distance of local shops (and guests are warned that walking in the local area is not safe) so market would be for people on driving holidays.

    4
    « Road trip »

    On our way home from our road trip and done for the day and pulled up to this beautiful pink large place and got a room. The room is spacious, updated and clean. The shower was hot and took off the days sweat. Decided to go to the restaurant on sight because tired of driving, not many people but the food was good and filled us up to return to our room for a relaxing night before hitting road again.

    4
    « Nice place to rest your head »

    Stayed here for a weekend and had a nice stay. Rooms were cozy and comfy. Fridge in room and coffee maker. There is a restaurant there that we didn't have a chance to eat in with a bar. Check in was a breeze and the price was right. There is also a swimming pool that is open late.

    5
    « Fabulous stay »

    This is a full-service, first-class hotel in every way. Very efficient check in process, beautiful grounds and rooms that are impeccably maintained. Fridge and microwave in the oversized room with good counter space in the bathroom. Indoor large pool and hot tub, both exceptionally clean. Add a full-service restaurant and lounge, this hotel has it all. Conveniently located off the freeway, the only thing keeping this from being absolutely perfect is that the actual neighborhood itself is not conducive to evening walks or morning runs. Other than that, this hotel does not disappoint. We look forward to staying here again.

    5
    « Affordable »

    Just came back from a girls road trip. We stayed for 3 nights and purchased the package that included admission to the Henry Ford and Greenfield Village. The room was very comfortable and clean. Staff were friendly and the breakfast that was included for 2 mornings was excellent.

    4
    « Pink! »

    This hotel is nice. Rooms were good, bed was good. The room had very nice décor. the hotel was older but nice. Parking was available and their parking was secure at night with locked gates. I would consider staying here again.

  • 5
    « Everything you need under one roof! »

    An older property which is beautifully maintained with a lovely courtyard for relaxing. A gas grill is provided! Great pool which is immaculate. Good food which is reasonably priced and a lively pub. You can open the windows here - another nice surprise. A great staff that just cannot do enough to make your stay pleasant. Charming property!

    4
    « Nice average hotel. Affordable price »

    Very spacious Family Suite. Very surprised by it. Had a full size dining room. Sofa bed. Nice size Mini Fridge. FYI, the pool is separated . Goes from 3 foot to 8 foot section. Nice for adults. Nice oversized hot tub too. Rooms are little dingy. Needs deep cleaning. Toliet leaked alot. Too bad there was 5 of us and no promotions for us for Henry Ford, only for standard rooms. Need promotions for larger families. we are spending more on our rooms

    5
    « Good rooms and good rates »

    We spent one night at the Best Western here. We were very pleased with the rooms, the rates and the free breakfast in the morning. Our room was on the first floor and very close to where we parked our car. They were very friendly and accommodating, too. We would definitely stay there again.

    5
    « Great place to stay »

    This is our second stay at Greenfield Inn while visiting family. We enjoy staying at historical Inns and find the look at this hotel to be similar - fitting since it is so close to Henry Ford museum and Greenfield Village. The beds are comfortable, the staff pleasant and helpful, and the facilities well maintained. Our grandson spent a lot of time in the large indoor swimming pool and the extra large hot tub. We ate at the restaurant several times and it is good. We have no complaints and will be back next time we are in the area.

    4
    « This is a big Best Western- PINK and a good place to stay ! »

    My husband and I were traveling from the west coast and got a room here- It was nice, clean, and safe. The reviews said they were renovating- halls look great- don't know what they have planned for the rooms?? Breakfast in the restaurant was good - big portions of hash browns and eggs. he price for the room was gret and we would stay here again

    5
    « Trip to see the Tigers »

    This is the second time we have stayed at the Best Western in Allen Park. This hotel is very clean, staff is friendly, and the pool area is nice. The restaurant is convenient for drinks, but we did not eat there. I also like that there is a refrigerator in the room. The place is definitely dated, but it is extremely clean and comfortable. It would be nice to have a larger safe, but that's really my only complaint. Also an easy drive to Detroit, where we went to see the Tigers play.

    5
    « Great stay »

    Clean, hospitable, good food, free shuttle to airport and Henry Ford. Beds comfortable and rooms attractive. We did have a problem with the AC but that was fixed very quickly after we brought it to the attention of the front desk. Also, the food in the restaurant was better than last years. I think they may have changed operators. Nice breakfast choices were available for those who bought the Ford package. Faxes were received and sent for free. What a bonus.

    3
    « Great location, needs some TLC »

    We stayed here for 2 nights during father's day weekend to visit the Henry Ford Museum. Not knowing where to stay, I went with a recommendation to stay here at the Best Western. It's a great location, just a few short minutes from the Henry Ford. I was a little off put by the pink exterior but kept an open mind. Check in was easy. The counter staff was very helpful. This place is pretty big. We had some hallway twist and turns to navigate to get to our room, but it's not hard to figure out after a bit. The room was clean and met out needs. It had a mini fridge, microwave, coffee pot, hair dryer, flat screen tv. We had 2 queen beds that were very comfortable. The bathroom was clean. The rooms in general are quite a bit dated. I think they are trying to hold on to that classic charm, even the doors have door bells. But I still think they could give a little face lift and still keep the charm. Wi-Fi was included and seemed stable enough for my needs. The are 3 gazebos in the courtyard. There is also a gas grill and an indoor pool. The pool seemed clean, but was cold. It apparently is not heated. There is a sauna. There is a hot tub as well, but it was not working while we were there. A fitness room is also attached. There is a restaurant and bar inside the hotel. We had an included breakfast which gave us 4 choices. All were large portion servings, so we didn't go hungry. Others in our party had dinner there as well and said it was good. In all, it's a great place to stay. It just needs some updating.

    3
    « Very nice staff, WAY overdue for renovation. »

    I have stayed here several times and had a similar experience every time. The staff, particularly reception and Managers on Duty, have been friendly and attentive. The location is convenient to the Henry Ford & Greenfield Village. The problem with this hotel is that the décor is straight out of the 1980s and appears not to have been renovated since then. I could tell where there had been a lighting fixture previously based on the pattern of fading of the wall paper. Even though it is extremely dated, my rooms have been clean. Also the hallways and rooms seem very dark, partly due to the décor. The food in the restaurant is fine, but not fabulous. I was very disappointed that the only spread for breads was imitation butter, and they had no butter. Pros- refrigerator and microwave in each room. Convenience "store" by reception sells popcorn, yogurt, and other items for snacks and convenience meals. Indoor pool, & small fitness area Computer in reception for guest use with print capability Cons- nothing is safely walkable, so one really needs a car. Dated decor

    5
    « Good Stay on a Scorching weekend »

    The reason we selected BW was because of the amenities (pool, whirlpool and sauna). However, we never got to try them. It was too hot of a weekend for the sauna and the whirlpool is being overhauled. At that point, just kind of lost nerve to try the pool. Knowing I'm disappointed, am possibly over-compensating with the high rating. But, long and short of it, the beds and linens were good, the room pretty clean, AC/TV worked fine. Rooms were very quiet. Coffee in the lobby fine for most people, but a bit lame for my taste. What strikes me is that it shows the majority of the staff are committed to their work. Almost feels employee owned. Quite a task for a big complex with aging infrastructure. Grounds are nicely kept. My elderly dog traveled with us. She recently tore out her ACL in her back leg. The elevator was thus convenient for the third floor. Most staff were gracious with her which scored big points with us. Wait staff in the restaurant were nice. Had a surprisingly yummy bean burger there. Tip: Had a nice breakfast at the Glass Onion in Allen Park. Our dog napped in the car with the windows open right at the curb while we dined at a table on the sidewalk. Would consider staying here again.

  • 5
    « Great hotel near the Henry Ford and Greenfield »

    The staff was helpful and even helped us get tickets to the Henry Ford and Greenfield museum grounds at a significant savings. Our room was clean and we enjoyed the pool. We took time to walk the halls and look at the framed photos and prints of historic cars throughout the hotel.

    5
    « Excellant stay »

    We were visiting the Henry Ford Museum and wanted a hotel nearby. When we arrived we discovered that the hotel offered a shuttle to and from the museum daily. We parked our car and didn't have to move it until we left. The service of everyone we encountered was excellent. The food in the restaurant was more than generous, more than we could eat so the next day we split a breakfast and it was more than enough.

    5
    « Great location for museums, great staff »

    This hotel is right off the expressway, easy access to airport, and just 2 miles to The Henry Ford and Greenfield Village. The staff was especially helpful (thank you, Suzanne!) and made a good stay for the group I was with. Shuttle provided to museums and airport. The hotel is in the process of renovation, new flooring and room decor being worked on now. Should be nice when updated! Main issue is that, while it is convenient to the freeway, that means you can't walk anywhere. Restaurant was OK, and the staff was very nice. I hope they repaint the exterior before long! It's been a while, and the color has always been awful! But thanks for a good stay!

    3
    « just a highway stop »

    this was a comfortable overnight stop but is surrounded by industry.you cannot simply go for a walk,there is nothing else in the area at all. you miss the building as it is bright pink,\\restaurant is O,K, bar O,K, large clean roombut take good note of room location as we all got lost in the rambling hallways,this property is old but has had a paint job done recently in a rather sloppy fashion, having said all that ,,,,,if you are looking for a bed and meal you could do worse.

    3
    « In need of some refurb »

    The building is dated, I wouldn't be surprised if the decor has been the same for the last 20 years. The rooms are average in size with 2 double beds. Our room had a lovely view (hope you detected my sarcasm) of the room 6ft opposite and nothing else. The bathroom was equally as tired as the rest of the hotel. The layout of the hotel is quite odd and you find yourself circling the outside of the building to locate the part of the hotel you are heading for. I will finish with a few positives though - The staff are very friendly and helpful and the drinks in the bar are good value for money (bottle of beer for $3.75 or glass of wine for $5.50). I had an evening meal and breakfast and I found them both to be enjoyable and good value for money.

    5
    « Best Western near Henry Ford Museum - Detroit »

    This is an excellent hotel and it is very convenient to the Henry Ford Museum. They pick you up at the airport and take you to the museum, also. That means you really don't need a car if the museum is your reason for visiting Detroit. As with most of their hotels they have a good restaurant so it worked out really well for me. Very comfortable and well kept hotel. I would stay here if I come back.

    5
    « Great Hotel »

    I really enjoy staying at the Greenfield Inn when traveling to the Detroit area. The staff is very friendly and helpful and they always make the stay enjoyable. Also, the renovations are looking great. Thanks

    5
    « One of the best ! »

    We generally travel BW and again we were not disappointed by this location. We were visiting The Henry Ford and this hotel's proximity was perfect. We really appreciated the shuttle service to and from the venue. The staff at the hotel were are very knowledgeable and courteous. Rooms were very clean and well appointed. We believe this is one of the best BWs were have ever stayed at.

    5
    « Very Good Experience »

    Friendly staff, comfortable bed and room. Excellent food and cocktails in the lounge. Was disappointed that the hot tub was not functioning. Internet in the room was tricky. Overall, for the money, it was an excellent bargain.

    2
    « Too much of a bad thing »

    Staff misallocated our room, gave no help in changing rooms, posted internal room instructions were inaccurate, the Spa was broken for the three nights we were there. The parking lot was being repaved requiring moving the car twice. Rooms were being remodeled and floors being relaid led to doing a dance down corridors trying to keep out of the way. The staff just took it in their stride. On a good note the bar and restaurant had good, capable staff who were over worked.

  • 4
    « Grest location and great staff »

    Our trip would have been amazing but for some reno nightmares. You should ask them about reno before you book. There reno projects was not planned well around guest comfort and safety. The awesome staff seemed to have been empowered with authority to resolve issues with those doing the reno. Location is perfect for seeing the Henry Ford Museum and Deerfield Village.

    4
    « Pink Palace »

    I picked this place because they had a deal with a conference I was attending. It was fine for my stay, but all I did was sleep there and get to my meetings. I was surprised how quiet it was since it is right alongside I-94. I had a front side room and only heard one or two trucks go by.

    5
    « Stll love this place - but pub renovation big mistake! »

    I've been staying at this hotel for years and it has never disappointed me - until now. The cozy, clubby pub has been transformed into a cold, bland space with glaring lights and no atmosphere. They did add a jazz pianist, which was great, and still have Mary the World's Best Bartender and I appreciated the menu redo but what's with horrible lighting? Everything was else great - clean, comfortable room, friendly staff and a lovely courtyard. The food was great and the pool is wonderful. Please - soften the lights in the pub and bring back the cozy!

    5
    « Old World Charm Victorian Style Best Western Greenfield Inn »

    Loved the architecture of the hotel. First time for us in a Best Western Inn. Loved it and the Food was wonderful along with the service. And it's smoke Free! Full hot Breakfast was very nice along with dinner the night before. Beautiful room ....everything was perfect!

    5
    « Best place to stay in the Detroit area »

    We always come to the Best Western in Allen Park when visiting family and friends in the area. We love the atmosphere, convenience and location. Greenfield Village and Museum are close. The olympic size pool is always clean and has some adult hours. Hot tub is wonderful at the end of the day. Food is good in the restaurant. Great for families.

    5
    « Great place to stay, very comfortable and quiet. »

    This hotel is a great place to stay, very comfortable, clean and quiet. Conveniently located, right off I94.The staff, both in the hotel and restaurant were excellent. The food in O'Henrys restaurant looked and tasted great with reasonable prices.

    5
    « Impressed yet again »

    My grandson who is four has claimed this hotel as his favorite in the whole world. My husband, grandson and I stayed there again on June 3, 2016. Just when you think they can't treat you any better something wonderful happens. On our way to our room (around 8:00 p.m.) after an evening of swimming we were passing the laundry room. The gentleman working in there at the time came out to say hello. After acknowledging us he told my grandson to wait one minute. He returned with a towel straight from the dryer. That action in itself was kind but he didn't stop there. He then proceeded to get down to my grandsons level and wrap the towel around him. He followed that by asking the little guy how that was. The entire time he had this heart warming smile. That simple act of kindness will never be forgotten and it reinforced to my grandson why that is favorite hotel in the whole world. I wish I had gotten that mans name so I could let the Beat Western chain know how he touches people's hearts.

    5
    « Best Western Greenfield Inn »

    Nice hotel..they are updating interior. Close to The Henry Ford Museum. Clean, comfortable rooms, good restaurant. Would stay there again...the staff were very friendly, and helpful. Not the greatest Fitness center..but ok. Nice pool that had adult hours in the evening.

    4
    « Diamond in the rough for now, but a great stay »

    A great place in spite of the currently ongoing renovations! Booked because it was very convenient to Henry Ford/Greenfield plus easy access for other sights & places and a great price. Found a charming Pink Palace. First impression, nice lobby & very friendly staff. Room very good, very clean & a very good with comfortable bed (Goldielocks style, not too hard, not too soft just right for a few nights.) In spite of the renovations....mainly to the pool & some hallways, that was not a problem personally. Quiet at night. Great staff, all very friendly & helpful! Personal plus, nice to have a reasonable restaurant on site! Nice to not fuss with a crowd for "free" breakfast buffet and just have a nice breakfast. For dinner, the restaurant average but decent food, good service. I am sincere in giving the place a VG rating based on my experience. It's an inviting, well run hotel and in spite of some dust & bother at present, good rooms, great staff.

    4
    « close to greenfield and mall »

    Hotel was nice even though they were going through renovations. Well located. Food in restaurant was excellent ate there every night. Rooms were pretty sound proof. They served cookies in the afternoon and coffee and had happy hour between 5-7.

  • 3
    « Clean and comfortable, but poor security »

    I noticed that both doors to the C Entrance do not lock. This makes me feel unsafe. While I did not check the other entrances, somebody needs to. Repairs (at least to C entrance doors) need urgent repair for guest safety.

    5
    « Had a nice stay »

    My husband and I stayed one night while we toured the Henry Ford. We enjoyed it very much, especially the shuttle to and from the museum on our schedule. Excellent breakfast, excellent wi fi. I highly recommend and would stay again.

    5
    « Pink Palace »

    Yes its Pink a little older but always clean and comfortable. rooms are large. On property lounge and restaurant. Parking area is well lite and gated in the evening. PS the room have Kureg, small refrigerator and micro.

    5
    « Greenfield Inn »

    We stayed two nights at the Greenfield Inn while visiting The Henry Ford Museum and Greenfield Village. Hotel is only 2 easy miles from attractions. Hotel was originally built around 1960 and is currently undergoing some renovations. The hotel is situated on a low hill between a railroad track and a freeway. Recommend a room facing the courtyard in rear of hotel for most quiet. Restaurant is good with reasonable prices and good selection. Great place to stay if visiting the Henry Ford.

    2
    « Some updating is needed. »

    The lobby area seems very close and cramped. The room decor is old and dated. The rooms on the third floor allow for very little natural light because of the window size so the room was dark. The young lady who checked me in was not very friendly. The wifi stopped working in the morning.

    4
    « the pink palace »

    we stayed here mid april and found it very nice the rooms are clean and comfortable and the reception staff are very friendly and helpful as there is no restaurants in walking distants we ate in the hotel restaurant although the meal and drinks were a little bit pricey the meal was good and tasty and a good size we didn't mind using the restaurant as we had a full days visit to the henry ford museum and village so we didn't go far in the evening Hotel is situated in a good local with regard to the attractions just a few minutes drive from the museum and easy to get to All in all the Pink Palace (greenfield hotel) was a very pleasant stay

    2
    « Don't be in a hurry for dinner »

    We were part of a tour group of 49, the hotel was aware of our pending arrival as we stayed there the night. There is nowhere closeby to eat so naturally we all headed to the restaurant for dinner. That's where the fun began. It was a struggle to get a waitress, we waited and waited for service, grabbed a drink from the bar and waited. The next drinks order was interesting, we ordered a Chardonnay, they had run out so served 'something' else instead, didn't mention it or ask, just exchanged for another white wine. Not good enough to assume. The poor lady who eventually took our orders was very stressed and the place was clearly understaffed. Meals took forever and when they arrived they were 'sort of' what was described on the menu. Tasty enough but probably wouldn't have waited if given the option of eating elsewhere. Breakfast was a different story, order was taken quickly and the food was as advertised. Brandy our breakfast waitress is a real asset to this place, she was also running the bar and waiting tables the previous night. What a trooper. The hotel is undergoing a huge renovation, it is comfortable enough and has a laundry which is a real bonus. I would only stay here again if there was no other option closeby. Restaurant management needs an overhaul as well.

    5
    « Great Stay! »

    Lovely, quaint hotel with a Victorian décor and pictures of antique cars everywhere. Food in O'Henry's Restaurant is very good, albeit a little pricey. (I wish they offered a free continental breakfast, though.) The hotel was undergoing quite a bit of construction so lots of dust in stairwell but that's unavoidable. Pool was great, swim spa was the perfect temperature. Free coffee and fresh baked cookies at the front desk every day. Room was very clean, quiet and comfortable bed. The hotel is very close to all amenities. I would stay there again in a heart beat.

    4
    « Our shinning night at the Inn »

    We had booked a room at Country Inns and Suites, but when we arrived we found our credit card was denied on the online booking. entered wrong expiry date! Alia feeling bad as they were sold out and it was late. She contacted Tanita and she honored our rate. We arrived to a "Pink Palace". wondering what where we in for. Entering the front lobby it had the charm of a old country Inn. We ate in the dining room, food was good. There was live music with a piano player. Great sleep, room had been renovated still had the charm of an old inn. Next morning we had a great breakfast in their dinning room. Thank you Tanita..we will be back

    2
    « Don't use your precious Gold Crown Club points for this hotel!! »

    I feel completely ripped off. I used 16,000 loyalty points for my one night stay. Instead of a gem environment that I was expecting with so many points expended, the hotel was in complete disarray with renovations - hallways blocked with plastic dust barriers, carpets torn up etc etc. Our room was also a "beater". My wife wouldn't allow me to open our luggage on the sit-down couch as it was so dirty. I'm not upset about the renovations - good for them for improving the property. I'm upset that I wasn't told about this situation when I made the booking. 16,000 points for one night!!! You've got to be kidding. I'm betting that my invitation to have someone from corporate address my complaint will be ignored. The only recourse I have is to NEVER use a Best Western again.

  • 2
    « TripAdvisor »

    Unfortunately for the price that I have paid for this hotel I expected much better service IE: continental breakfast and that did not happen. In addition the restaurant in the hotel's food was also very poor. Again very poor experience with the food and service over all.

    3
    « Nice place food not so good »

    I recently stayed there for 2 nights. The staff and rooms are nice. The food wasn't the best for sure. I found that all the meat products I ordered were over cooked and very dry.I also tried some wine with dinner and it was old.

    1
    « Stay from hell »

    From the time we walked in the door things went wrong. Reservation request was not accurate, room temperature not adjustable, service after requesting assistance - horrible, and the free restaurant breakfast (full meal type) was cold. We spent one night instead of two and will never be back,.

    2
    « Lipstick on a pig »

    It's an older building, and you can tell a lot of updates have been made: decor, bathrooms, indoor pool. But small things add up: tape on the hallway carpet, cracked plaster, broken soda machines, fans that clack so loud they could keep you awake at night, outdoor furniture caked in bird poop. The hotel has a restaurant which was perfectly lovely, good food options and fine service. Ask for an upper floor. I thought a first-floor inner-courtyard room would be fine, but found that many people felt the need to smoke just outside our window. We went to the Henry Ford Museum, and chose this hotel based on its location. Proximity to the museum and Target made it a good location.

    5
    « Sweet place to stay. »

    The Best Western Greenfield Inn is one sweet place to stay. The staff was very courteous and accommodating. The hotel shuttle service is a great benefit. If we travel back to Detroit we will definitely stay here again.

    2
    « Unexpected »

    Little did I know that I would have to walk through many, many creepy hallways to get to my room that was nearly the farthest from the lobby. It would have been nice to know that I should drive around back. There is also a security gate on the back parking lot... so in the morning you may have to drive around to the front in order to get out of the lot. There were two construction dumpsters in the parking lot, hopefully that means that renovations are on the way. I got in my musty room and soon realized that there were no working controls for AC. Overall it was a an unexpectedly, uncomfortable, weird place to stay that needs some work to bring it into 2016.

    4
    « An enjoyable night's stay »

    My wife and I were on our way home from a trip through Tennessee. We were planning on going to Greenfield Village the next day. We stopped at a gas station and asked about a close hotel. They said Best Western Greenfield Inn was a good hotel nearby. They were correct. The hotel was very recently updated with a warm bed and breakfast feeling. If you like beautiful woodwork, this is the place, The staff is very friendly and helpful. The dinning room was very comfortable and the food was very good and filling! The location is just off Interstate I 94, but we did not hear the traffic noise. The rates were quite reasonable. We would definitely stay again.

    4
    « Very good - »

    We weren't sure about this place at first. It looked a little old from the outside & the 'Pink Palace' theme wasn't impressing us. But we were in town for a half marathon & expected to have some hardship along the way. When we got inside we were surprised. We ended up going up and down the hallways looking at the pictures. The pool was great. Service & food in the restaurant were good. The room was nice. The beds were soft so I ended up sleeping on my camping mattress which I bring with me everywhere, but they would've been Ok for most people. There was some renovations being done on the 2nd floor so the hallways smelled of paint, but the rooms did not. In short, this exceeded our expectations.

    4
    « Last leisure trip. »

    Awsome love this Hotel and the fact that the same people are here yr. after yr. Great reastarunt and bar , Great amenities(spa, pool, Hottub) ,great bed, nice TV, great location, super east to get here, and I'd like to repeat GREAT STAFF!

    4
    « Greenfield Village Inn »

    Greenfield Inn was easy to get to, and close to Henry Ford Museum and Greenfield Village. The hotel is clean, great staff, good restaurant and good food. The staff went above and helped us with items we forgot at home.

  • 5
    « Best Western Greenfield Inn »

    Beautiful hotel with a great get away package for our family. Highly recommend. Staff was overly friendly, pool area was great for family, received breakfast vouchers with our package and the breakfast was exceptional!

    4
    « back in time »

    This hotel is of great charm and decor is something of the past with the pictures on the walls to the furniture thruogh out the property. Has a wonderful pool and resturant on the the grounds, will be back

    4
    « Definitely a Pink Palace! »

    We stayed here for a total of 4 nights: the first 3 were consecutive (Monday to Wed) then we left to travel and returned for the Friday. We were assigned a room on the 3rd floor. There is an elevator but you can't use it much during the day because the cleaning crew seems to tie it up. We walked up after waiting and saw it on the third floor forced open and no one using it. The restaurant is called O'Henry's and the service and food is adequate. The pool seems to be nice but we didn't see anyone using it. On our last night there we asked for a room on the main floor so we wouldn't have to battle the elevator. We realized once we went to bed that the hotel accepts pets because we heard a dog barking down the hall. Then the room across the hall had young people coming and going out of their room, knocking on their door and even on ours once. We looked out the peephole and saw 6 people standing outside the room. At that point we figured we wouldn't get much sleep. Then the police came and told all of them to leave. Someone called the cops and all was quiet. Overall this hotel is very clean and the beds are very comfortable. They do have a Keurig, microwave and a fridge in the rooms and it is close to the airport and easy access to the Ford Museum, shopping and interstate.

    5
    « Great stay »

    We were a little nervous by the outside appearance, but the inside was clean and the staff was friendly. Our room had 2 comfortable queen beds and the room had a logical set up so that two people could put make up on at the same time. I personally liked the decor. (It was not bland!) You will hear kids and families moving about, so this is not a place for a quiet retreat. Overall, it was a great stay.

    1
    « FALSE SMOKING CHARGE »

    My family and I just recently stayed two nights at this Hotel. It was great. Until I was charged a $200 fee for smoking in the room. The proof they have is a picture of an empty cigarette pack in the TRASH. Now, I myself am a non smoker, the other 3 smoke. Every time they would go outside to the car or outside the door to smoke, due to the hotel being non-smoking, of course. We have tried to call the hotel and be respectful and forceful to remove this charge, because there was NO SMOKING not one person smoked in the room, only threw away empty packs! There is proof on cameras that my family members were outside late at night, during the rain and before entering the hotel to smoke. Not to mention I, me.. the NON SMOKER would NOT allow them to smoke in the room. Let a lone be charged a fee! I am now in the process of fighting this charge to get my money back. I have also reached out to a lawyer who helping me this. Beyond frustrated and upset.

    3
    « Old style "Pink Palace" »

    The Pink Palace in Allen Park (next to Dearborn) takes you back to another era. The décor is old, pictures in the halls are of cars from all eras and are spaced close together so tat there are few blank walls. The parking lot is in need of repair, the hallways dark, and the wooden door frames marked. My room was cool and heat was not an option. Apparently the heat dopes not come on if the temp is > 45 degrees. I was afforded an in room heater, otherwise would have been cold. The room furniture was well worn with chips and scratches although there was a fridge and microwave available. Unlike other Best Western's there is no complimentary breakfast but there is a restaurant. There is quick access to the interstate and a large mall about 1/2 mile away.. Room is clean. I stayed here because it was close to my business and price-wise was okay.

    5
    « The best hotel in the Detroit area »

    I wouldn't stay anywhere else. This hotel has the best spa, pool, sauna, and lounge/restaurant out of any hotel in the Detroit area. Very clean rooms with a high-end appearance. Very comfortable beds. Friendly and attentive staff.

    4
    « staff »

    The staff was very good and room service was great. Very clean place. The only bad part was the pool, it was cold. I had my grandsons we stay there every year and this year the pool was cold . Over all the stay was nice and 5the food was excellent.

    5
    « Family and Friends Fun Getaway »

    The staff is courteous and Friendly and the rooms have many amenities that similar chain hotels do not have anymore. The pool and Hot tub are FANTASTIC! Food is delicious! Burgers are HUGE and the breakfast is enough to feed a king at a fair price. We came with a group of at least 16 brought our kids and had a blast on the Weekend of the Monster trucks. Will be back next year!

    5
    « Excellent place to stay »

    I loved staying at this historic inn - nicknamed "The Pink Palace". Very friendly service and the room was great. They have a business center where emails can be sent or received. The restaurant has excellent food and service.

  • 5
    « Recurring Stays »

    I have stayed at this facility over several years when in the area. It has consistently met my expectations for cleanliness and comfort at a moderate price. While I oftentimes don't use accompanying services, the indoor pool is a plus. While there is not any free breakfast offering, the restaurant provides breakfast at a moderate price. Local paper & in-room frig are other amenities I personally like. Location is convenient for those having business on the west side of Detroit or its suburbs. Downtown destinations also fairly close with interstate just a stone's throw away.

    2
    « Odd place with bad bedding »

    I stayed at this hotel because it was fairly close to my client, but will not be returning. The outside of the hotel is a bit odd, as it is called the pink palace in the area, and the inside decor is very old fashioned. We are talking 1940s old fashioned. That was not a big deal, what caused me to give this place such a poor rating was the pillows, blankets and bed in my room. To be blunt, they were among the worst I have ever experienced. The pillow were small and hard, the blankets were thin, and the bed itself uncomfortable. The wifi was excellent the room decent sized, and customer service was very good but unless they change the bedding situation I will not return.

    4
    « Good for NAIAS 2016 »

    We spent 4 nights inside this Hotel. Rooms are clean and tidy, the swimming pool and the SPA were absolutely good. The Hotel is very close to the highway, pretty much to a lot Ford Buildings. There is also a big shopping area, with restaurants too, at half mile. My Best choie in Detroit till now.

    4
    « A very interesting old place quirky but cool »

    A convenient location for anyone visiting The Henry Ford and Greenfield Village. We were very pleased with our room, above average size with a couch and desk. About the only thing to comment on regarding the condition of the property was that the carpeting in places looks a bit old and worn. There was a lot of repairs and construction going on outside. The pub was closed for repairs. In discussing the remodeling with one of the staff they said the carpeting was on the list of things getting replaced. We stayed here three nights, ate breakfast every morning in the full service dining area. We had the same waitress each morning, she was very friendly. Seeing people walk down to the lobby looking for the free breakfast bar, only to walk out when they realized there was no free breakfast, actually made me appreciate breakfast and our service even more. We ate dinner there one night as well, and were pleased with the meal. The property was a bit rough around the edges, but definitely not your typical Best Western. The property is like a museum, the walls are lined with photos of automotive history. Of all the places we stopped on our recent road trip, this is one place we hope to visit again some day.

    4
    « Christmas Trip »

    We were looking for a place close to relatives in Allen Park and the Best Western Greenfield Inn was close and convenient. The hotel has been around for years but is well cared for. Our room was a bit awkward with only 1 chair that needs replacing. We were in a non-smoking room for multiple days and nights and several times we could smell cigarette smoke in the hallways which wafted into our room. Smoking rooms should be on a separate floor to eliminate this problem. We were comfortable and used the Keurig, microwave and mini-refrigerator which were great amenities.

    4
    « Great hotel! »

    This was a last minute booking due to inclement weather in the area. What a great choice! The staff was efficient and friendly. The room, albeit a teensy bit dated, was still nice. It was spacious and very clean. The bathroom is large and also spotless. The location is excellent. It is located near by 2 major freeways as well as city streets. I would stay again!

    3
    « Adequate »

    Our stay started on a bad foot. After two phone calls and an hour wait for the shuttle at the airport, we gave up and got a cab ($30, FYI). The lady at the front desk was kind, but didn't even offer an apology. Then, after settling in the room, we found there was no hot water. She did apologize for that and put us in another room. After that, things were fine. Shuttle rides to The Henry Ford and the airport were timely. If you can ignore the gaudy exterior and the somewhat-dated interior, you'll find this hotel to have all the stuff you need -- flat screens, charging stations, Keurig coffee makers, etc. If you want a ride from the airport, tho, call as soon as your plane has landed.

    4
    « Great for dog owners »

    We were traveling with our two dogs, and we were pleased with the Hotel. The rate was good and the pet surcharge was very reasonable. It's big, funky, and pink on the outside. It's a little old, and the carpet is faded and there were a few dings on the walls, but the staff was super friendly to all of us, dogs included. Our elderly canine started behaving like Eloise at the PLaza! The locations is perfect--so close to the highway! This will be our go-to hotel when we are traveling with dogs and are in Detroit.

    5
    « Great hotel and staff that go above and beyond! »

    We stayed at the Greenfield Inn recently for a hockey tournament, we had a great visit! The hotel is older, but the important things are new and updated. The hotel has a lot of character with ornate wood work. My boys loved the long halls filled with pictures of cars on the wall. We had adjoining rooms with family and it worked out great. The beds were very comfortable with lots of pillows, the rooms and all facilities were clean. The most important part of all is the service the staff provided after we left. Our son left a blanket in the room which had great sentimental value. We weren't sure we would get it back, but gave the staff a description and waited. The staff was able to find it while washing the linens the next day. We were already very happy with our stay, but after their extra effort helping us we can't thank them enough!

    2
    « Tired Property »

    We last stayed at this hotel 19 years ago. It doesn't appear that the rooms have been vacuumed since then. How sad, because this used to be a nice place to stay while enjoying area attractions. Now, my wife refused to walk barefoot in our room because the carpet was so dirty. The shower didn't drain at all, and other than the nice tv in the room, it doesn't appear that the hotel has been updated for a long time. When Priceline first assigned us to the BWGI, I was excited. My enthusiasm was misplaced.

  • 5
    « Great place to stay in Detroit »

    A renovated Pink Victorian! Good safe location with access to freeway. Visited Motown and the Detroit Institute of Arts museum. Great experience! The Pink Palace rocks! There are pictures of classic automobiles along all the walls in the hotel; the restaurant and bar is worth a visit.

    3
    « Average Stay »

    The rooms were nice, the coffee maker did not work. The bed was comfortable. We have stayed here before. On the last visit, we were going to use the hot tub, but it was very, very hot and I could not even attempt to get in. I feel for no free breakfast the price is a bit high.

    3
    « Dated and disappointing »

    This "full service" hotel is badly in need of an update. The bed was terribly uncomfortable and the overall decor was dark and drab. A glass door to the exterior of the property was cracked and simply had a caution tape with "do not use" on it. The rubber balls in the claw machine were so dirty and disgusting that I couldn't believe my eyes. Location was very convenient to the Henry Ford, but I'll choose another hotel on my next stay.

    5
    « Wonderful Surprise »

    Staying in town to visit family, it was wonderful to find a quiet hotel to rest up and a wonderful pool and fitness room to relax in the evening. The staff was friendly and helpful instead of serious and formal. I regret not having time to try the restaurant but we will next time

    4
    « Fall Season Stay 2015 »

    Staff helpful and willing to go the extra mile during our stay to make us feel comfortable. Internet connected without issues and was fully operational the entire time. Rooms and hallways could use some sprucing up. But overall a warm and inviting décor. Food was excellent and the restaurant service was spot on.

    3
    « Rooms »

    You can hear everything in the room next door. Couldnt sleep due to snoring in the room next to mine. Also water pressure is so weak that it is almost impossible to take a shower. It is clean Hotel and good location, worth the money but few things like that can ruin your day. Also, restaurant inside hotel, skip it. Not worth it at all and they are pricey. Drive 2 miles into West Dearborn, lot more choices

    4
    « best of the best »

    pool area is very nice stay in the hot tube quite a bit. staff was very polite and friendly. excellent stay with grandkids although the heat had not been turned on yet so it was very cool in the room for a Halloween weekend in michigan

    5
    « very comfortable »

    This hotel met my expectations which I set high. I was a little worried seeing a pink hotel until I realized that it is called the pink palace. lol. Staff were very friendly and helpful and my stay was very enjoyable. You can never go wrong picking a Best Western as far as I am concerned.

    4
    « Convenient and Comfortable »

    We enjoyed our stay at the Best Western Greenfield Inn. We were traveling with our pet cat. The staff and accommodations were very comfortable and convenient to the downtown area where we met my daughter who lives in Midtown Detroit. We all (cat included) were very cosy and comfortable in the room and enjoyed a relaxing visit.

    5
    « Went to the Henry Ford »

    This hotel is the best ,rooms are clean ,restaurant is outstanding and the staff are very friendly . The automobile prints in the hallways are a nice touch very close to The Henry Ford , easy access.to the hotel

  • 4
    « Greenfield »

    This Best Western is close to the airport and to the Henry Ford, one of the reasons we chose it. Wish it had a complimentary breakfast and we discovered that there is a full-on shopping center just across the freeway. Very handy place to stay.

    4
    « A change from your everyday chain hotel »

    Went to the Greenfield Inn with a hockey tournament this weekend.. Was delighted by the décor and decorations, the furniture in the nooks and crannies that you could sit quietly in. The pool area was clean and had lots of places to sit. The restaurant was good - nothing fancy or expensive - which is nice when you just want to stay in the hotel for the evening without spending a fortune. Front desk was helpful - free cookies if you timed it right. Rooms were clean and beds were very comfortable. It was easy to get lost because it is a bit of a maze, but that just gives you longer to look at the hundreds of pictures on the walls of old cars. Enjoyed going somewhere that had character rather than your typical chain hotel where you could be anywhere.

    2
    « Very disappointing »

    The room was clean, the bed comfortable. However, it was uncomfortable because the air conditioning was not functioning. An open window introduced expressway noise. Breakfast and other meals were available from the menu at an on-site restaurant which served acceptable fare. We were required to wait two hours for a return shuttle from Greenfield Village. Calls of inquiry during our long wait brought only inconsistent excuses.

    5
    « Pink is it »

    The Pink Palace lives up to it's name. Lots to see and do before you even get to your room. Old world charm and great service. The restaurant is excellent with quality staff and food. Close to the interstate and right down the street from the Ford Museum. Nice comfortable rooms and great pool and spa to relax at the end of a long day. Do bring earplugs as it is next to the interstate.

    4
    « my review »

    hotel was good staff needs more training on the lay out of motel other wise had a good stay the room was nice and house keeping did a great job i enjoyed looking at all the pictures on the walls was very nice

    4
    « Perfectly located If visiting the Ford Museum »

    The Pink Palace, as it is known as, is 10 minutes from the Ford Museum. The room was clean and bed comfortable. The restaurant breakfast enables a satisfying start to the day. We ordered a la carte. The hotel offers a shuttle bus to the Ford, but you need to register at the front desk. You call for pick up. Purchasing entry tickets at the hotel works out to be slightly cheaper and includes the parking fee if you decide to drive. The Staff are friendly and helpful. Good value.

    3
    « Below average compared to pricing »

    The rooms were small and location of the hotel was also getho, the washroom was small as well even it was 2 queen bed room specially the pricing which was dollar 250 we never expected such rooms or washrooms

    5
    « Great Package Deal at a Great Hotel »

    I recommend the package deal that includes two nights in the hotel, breakfast and tickets to your choice of the three places to visit at the Henry Ford Museum (the museum, Greenfield Village or the factory tour) along with a free shuttle trip to the museum/village entrances. This is an old hotel that has been refurbished with modern amenities. It has lots of character and quirks and everyone at the hotel was wonderful. The internet is super-fast, the shuttle service to the museums was great and we left feeling like we had been treated well. The restaurant is a little pricey but the portions are large enough that we were able to save leftovers in the room refrigerator and order a little less the second night (if you go to the museums you will probably be too tired to go out of the hotel and eat).

    4
    « Older but nice »

    The lobby decor was beautiful and the room had a nice comfortable bed and attractive furniture. The bathroom was a bit small for 2 of us to get ready in but functioned just fine. The facility appears to be an older building and the pink exterior wasn't to my taste. Overall I would recommend the hotel.

    4
    « The Pink Palace »

    Large and comfortable rooms. Ideal for a stopover as close to the freeway. Difficult to find your way around the maze of corridors, all with motorcar pictures on display! The bar was being redone while we were there so the dining area had to double up which wasn't entirely satisfactory.

  • 4
    « Good service »

    The pink palace is a great hotel. The staff was excellent and very helpful. My husband and I have stayed here many times and always come back because they are clean, helpful, and close to the Henry Ford Museum and Greenfield Village. I wish that that had a free breakfast option.

    2
    « a night worth forgetting »

    been there before it is not the same, tv and thermostat did not work..by the time we were ready for bed it would have been to late to follow up on the issues. just chalked it up to a bad time and am not dwelling on a bad experience

    4
    « This pink monstrosity is actually pretty comfortable. »

    As tacky as the outside of this place may be, the hotel is pretty comfortable. I arrived into the Detroit area rather early so gave the hotel a call requesting an early check in (when I say early I mean like.. 8 or 9 am). The person on the phone told me to come down and more than likely they could fit me in. I arrived and the room wasn't immediately ready. No biggie, I killed a 1/2 hr in their restaurant. My room was ready by the time I was finished, pretty painless tbh. Early check in alone gives them 4 stars in my book but as stated above, the place isn't bad (once you get over the tacky pink exterior)

    3
    « Pink Palace »

    It doesn't look like a Best Western. It's an older facility and the decor was more Victorian with a auto club theme in the halls. The room was a little small for all the furniture they had. The bed and pillows were comfortable and it was clean. It seemed like a safe area, The pool was older and not as clean as it should be. They had video games for kids. No complimentary breakfast; hotel restaurant served good food,

    3
    « A maze of passageways to find your room »

    The rooms were comfortable with a fridge and nice amenities. If you turned the wrong way you could get lost as there were a lot of different wings to the place. Signs for the laundry were misleading and in the end we gave up. There are no shops nearby that are accessible by foot. By car there is a large shopping area with plenty of eating places. There is an ATM.

    2
    « Handicapped UNFriendly »

    The most handicapped UNaccessible beds ever. This hotel says it has bigger beds. They meant HIGHER beds. I am of averaged height and could only lean on the edge of the mattress to get into bed. The front desk dismissed the problem with, "Sorry I can't do anything. All the beds are the same." And "No step stools because of liability issues." Yet the hotel van used a step stool. We booked a suite which was very roomy with a vibrating chair and less than full size couch Interesting Victorian decor. The restaurant had great service and large portions for the price. Other than the front desk, the staff all were friendly and helpful. A good place at at a moderate price but only if you are in good physical shape.

    4
    « A great value »

    For the rate I paid, this was a great property. Clean, but a bit dated - but not a negative. Comfortable. I love the automotive theme throughout. The staff at the front desk was very nice and willing to do whatever they needed to make you happy. Again, this is not a five star resort, but for what I paid, it was perfect.

    4
    « Nostalgia trip »

    This hotel is located near the freeway for ease of access to most Detroit-area locations of interest. Since this was a stay-over to visit both relatives and Allen Park, per se, it worked well. Our goal was to achieve a jet-lag experience that would best suite an excellent performance in Frankenmuth at a duathlon. The insulation between rooms and down hallways served were effective.

    4
    « Good stay, hard to find your way around »

    This is a lovely little hotel, good for a few nights, very clean! Nice staff members. VERY HARD TO FIND YOUR WAY AROUND! It's just part of how the hotel was designed, you sort of just walk around for awhile trying to find the lobby or restraint haha. The restraint; O'Henrys - is really good and the food is a good price, considering there is nothing around the hotel for you to buy food wose

    1
    « It was a comedy of errors that wasn't funny »

    Having stayed at the Best Western Greenfield Inn (The Pink Palace) twice previously, my wife of 51+ years and I looked forward to commemorating my 73rd birthday there, enjoying the Henry Ford and my preaching in Detroit on Sunday. From our most recent previous stay August 12-14 in 2007, I knew to ask for room 359 (The Henry Ford Suite) and was told by Tanita (when I made the reservations a month in advance) that would be no problem. Upon arriving September 25, 2015 Tanita informed me that she could not give me room 359 (The Henry Ford Suite) as she had promised, but that the room she had for me was just a nice, room 275. When we got to room 275 our keys opened the door but the room was occupied and would be for two more days. The occupants of that room were very concerned that Tanita gave us keys that opened their room rendering them and their property insecure. That other couple and I explained the problem we were having to Jessica at the desk, and she said that I should have been given room 375, not 275. As Jessica was making the correction Tanita came out from the back room and wanted to know what the problem was. When we explained what had happened to Tanita she said the mistake was hers. In the course of the conversation I had with Jessica, I informed her that I had reserved room 359 (The Henry Ford Suite) but Jessica said that I could not reserve a specific room. The management of The Pink Palace Best Western at Greenfield Inn should take immediate action to prevent anyone from ever for being issued keys to someone else's room as Tanita did. Tanita seems very nice but there is no excuse for what she did and giving me keys to an occupied room is unforgivable. She should be dismissed. We have been told that The Pink Palace Best Western Greenfield Inn is under new ownership and perhaps that explains why the facility is running downhill. Clearly the employees dealing with the public are either incompetent or liars or both. Also: Our bathroom door stuck so badly we were not able to close it. The television (believe it or not) is analog. The raucous partying in the Gazebo area kept us awake past midnight the first night, past 3 a.m. the second night, and management did nothing to quell the disturbance. The parking lot is a mess with scores of parking places unavailable, the pink paint looks tired and the roof looks even worse. Restrooms are shut down: The Pink Palace is becoming the Pink Dump. The employees at the restaurant seemed very nice, most especially Susan, and our breakfast was quite good. We had invited two people to visit with us for Bible study and room 359 (The Henry Ford Suite) would have been great but we'd been lied to by Tanita about that room's availability and lied to by Jessica about 375 being the same, so we were forced to spend almost three hours in your restaurant for our Bible study. It is apparent that The Pink Palace Best Western Greenfield Inn is nowhere near as nice as it used to be and is running downhill fast.

 

Getting to the hotel ...

All directions
·From: Interstate 75 North. Southfield North to Exit 4, Oakwood Boulevard. Turn right on Oakwood Boulevard and travel approximately one mile to Enterprise Drive and turn right. The BEST WESTERN Greenfield Inn is a quarter mile on the right. ·From: Interstate 75 South. Southfield North to Exit 4, Oakwood Boulevard. Turn right on Oakwood Boulevard and travel approximately one mile to Enterprise Drive and turn right. The BEST WESTERN Greenfield Inn is a quarter mile on the right. ·From: Downtown Detroit. I-94 West to Exit 206A, Oakwood Boulevard. Travel approximately one quarter mile to Enterprise Drive. Turn right, the BEST WESTERN Greenfield Inn entrance is two blocks on the right.